1 00:00:11,144 --> 00:00:21,020 >>> I'M HOLLY WILLIAMS REPORTING FOR "60 MINUTES." AT 10:00 THIS MORNING QUEEN ELIZABETH II BEGAN HER FINAL 2 00:00:21,087 --> 00:00:31,097 JOURNEY. FROM HER FAVORITE HOME, BALMORAL CASTLE IN THE SCOTTISH COUNTRYSIDE, THE QUEEN'S CORTEGE 3 00:00:31,164 --> 00:00:35,935 TRAVELED TO EDINBURGH, WHERE SHE'LL LIE IN REST UNTIL TUESDAY BEFORE MOVING TO LONDON. HUNDREDS OF THOUSANDS ARE 4 00:00:36,002 --> 00:00:44,778 EXPECTED TO PAY THEIR LAST RESPECTS. THE BRITISH MONARCH WHO REIGNED FOR OVER 70 YEARS PASSED AWAY ON 5 00:00:44,844 --> 00:00:50,850 THURSDAY. JUST TWO DAYS EARLIER SHE'D MET WITH BRITAIN'S NEW PRIME MINISTER AS SHE HAD WITH EVERY 6 00:00:50,917 --> 00:00:59,626 PRIME MINISTER GOING BACK TO WINSTON CHURCHILL. FOR DECADES SHE WAS ARGUABLY THE GLUE THAT UNITED THIS KINGDOM. 7 00:00:59,692 --> 00:01:07,267 AT 96 SHE'D BEEN FRAIL FOR MONTHS. BUT OUTSIDE BUCKINGHAM PALACE A SHOCKED CROWD IMMEDIATELY 8 00:01:07,333 --> 00:01:13,273 GATHERED. >> I, CHARLES III -- >> Reporter: KING CHARLES III WAS OFFICIALLY PROCLAIMED THE 9 00:01:13,339 --> 00:01:20,847 NEW SOVEREIGN YESTERDAY. THE DEATH OF THEIR GRANDMOTHER BROUGHT ESTRANGED BROTHERS PRINCES WILLIAM AND HARRY 10 00:01:20,914 --> 00:01:27,053 TOGETHER AGAIN, BRIEFLY AT LEAST. IN HIS FIRST ADDRESS TO THE NATION AS KING CHARLES BORROWED 11 00:01:27,120 --> 00:01:36,463 FROM SHAKESPEARE TO BID HIS MOTHER FAREWELL. >> MAY FLIGHTS OF ANGELS SING THEE TO THY REST. 12 00:01:36,529 --> 00:01:43,670 >> Reporter: AFTER A STATE FUNERAL ON MONDAY THE 19th QUEEN ELIZABETH WILL BE LAID TO REST ALONGSIDE HER LATE HUSBAND, 13 00:01:43,736 --> 00:01:52,111 PRINCE PHILIP, AT WINDSOR CASTLE JUST OUTSIDE LONDON. AND NOW, "60 MINUTES." 14 00:02:02,755 --> 00:02:11,564 >>> WHAT AM I DOING ON THIS -- >> 21 YEARS AGO THEY ANSWERED THE CALL. >> EVERY AVAILABLE AMBULANCE. 15 00:02:11,631 --> 00:02:20,006 EVERYTHING YOU'VE GOT. THE WORLD TRADE CENTER NOW! >> WE KNEW THERE COULD BE UP TO 20,000, 25,000 PEOPLE IN EACH 16 00:02:20,073 --> 00:02:27,347 BUILDING. >> I'M ON THE 83rd FLOOR AND IT'S VERY, VERY, VERY HOT. >> EVERY FIREFIGHTER SAW THE 17 00:02:27,413 --> 00:02:31,484 FLAMES, AND THEY LOOKED INTO THEIR OWN HEARTS. >> STAY TOGETHER. STAY TOGETHER. 18 00:02:31,551 --> 00:02:38,458 >> THAT'S WHEN I SAID TO PETE, PETE, THIS WILL BE THE WORST DAY OF OUR LIVES. AND YOU KNOW, THAT WAS BEFORE I 19 00:02:38,525 --> 00:02:52,071 KNEW THE HALF OF IT. >> MAYDAY! MAYDAY! WE 20 00:02:52,138 --> 00:02:56,376 COLLAPSE. >> AND IN THE DARKNESS I WONDERED IF I WAS DEAD OR ALIVE. >> HEY, PETE! 21 00:02:56,442 --> 00:03:00,880 CHIEF HAYDEN! >> TONIGHT -- >> THE WORLD TRADE CENTER COLLAPSED. 22 00:03:00,947 --> 00:03:08,121 >> THE FIRE DEPARTMENT OF THE CITY OF NEW YORK. AND THE GREATEST ACT OF GALLANT GALLANTRY EVER BESTOWED ON AN 23 00:03:08,187 --> 00:03:18,097 AMERICAN CITY. >> I DON'T WANT THIS TO BE SOMETHING THAT'S IN A HISTORY BOOK, THAT A PAGE IS TURNED AND 24 00:03:18,164 --> 00:03:24,571 WE'RE FORGOTTEN. >> I'M LESLEY STAHL. >> I'M BILL WHITAKER. >> I'M ANDERSON COOPER. 25 00:03:24,637 --> 00:03:29,175 >> I'M SHARYN ALFONSI. >> I'M JON WERTHEIM. >> I'M SCOTT PELLEY. THAT STORY TONIGHT ON "60 26 00:03:29,242 --> 00:03:47,193 MINUTES." >>> IN THE NEIGHBORHOODS OF NEW YORK THERE ARE 217 FIRE HOUSES. EACH HOLDS A MEMORIAL TO 27 00:03:47,260 --> 00:03:56,235 FIREFIGHTERS WHO ANSWERED THE CALL 21 YEARS AGO AND NEVER RETURNED. AS WE FIRST TOLD YOU LAST 28 00:03:56,302 --> 00:04:05,545 SEPTEMBER, 343 MEMBERS OF THE FIRE DEPARTMENT OF THE CITY OF NEW YORK PERISHED ON 9/11, IN THE GREATEST ACT OF GALLANTRY 29 00:04:05,612 --> 00:04:14,020 EVER BESTOWED ON AN AMERICAN CITY. THIS IS THEIR STORY. >> THIS PLANE RACED PAST US 30 00:04:14,087 --> 00:04:25,131 ALONG THE HUDSON RIFF AT SUCH A LOW ALTITUDE, I COULD READ "AMERICAN" ON THE FUSELAGE. >> Reporter: AT 8:46 THAT 31 00:04:25,198 --> 00:04:37,076 MORNING BATTALION CHIEF JOE PFEIFFER WAS BLOCKS AWAY SEARCHING FOR A ROUTINE GAS LEAK. 32 00:04:37,143 --> 00:04:54,594 >> I SAW THE PLANE AIM AND CRASH INTO THE NORTH TOWER OF THE WORLD TRADE CENTER. >> HOLY [ BLEEP ]! 33 00:04:54,661 --> 00:05:00,733 >> Reporter: FROM THAT MOMENT THE FIEVTS OF FDNY WOULD HAVE ABOUT AN HOUR AND A HALF TO SAVE 17,000 LIVES. 34 00:05:00,800 --> 00:05:06,839 >> THEY KNEW THAT THEY MIGHT NOT COME HOME, BUT THEY KNEW THERE WERE PEOPLE TRAPPED. THAT'S OUR JOB. 35 00:05:06,906 --> 00:05:15,982 >> THERE'S NO WAY WE WOULD STAND BACK AND SAY WE'RE NOT GOING IN. THAT WOULDN'T BE THE FDNY. >> OUR AIM WAS TO GET ABOVE THAT 36 00:05:16,049 --> 00:05:19,852 FIRE AND GET THOSE POOR PEOPLE OUT THAT WERE CALLING US. >> WE'RE ON THE FLOOR AND WE CAN'T BREATHE. 37 00:05:19,919 --> 00:05:33,199 AND IT'S VERY, VERY, VERY HOT. >> AND ALL THE DISPATCHER COULD SAY IS WE'RE COMING FOR YOU. SO WE LIKE TO KEEP OUR PROMISES, 38 00:05:33,266 --> 00:05:43,576 YOU KNOW. WE TOLD THEM WE'RE COMING. WE'RE COMING. >> Reporter: JOE PFEIFER WAS 39 00:05:43,643 --> 00:05:50,316 COMING FROM W. I CAMERA. FILMMAKERS JULES AND GIDEON NODAY WERE MAKING A DOCUMENTARY ABOUT THE FDNY. 40 00:05:50,383 --> 00:05:54,087 >> OH, MY GOD. >> WE HAVE A NUMBER OF FLOORS ON FIRE. IT LOOKED LIKE THE PLANE WAS 41 00:05:54,153 --> 00:06:09,001 AIMING TOWARDS THE BUILDING. >> THE WORLD TRADE CENTER TOWER NUMBER 1 IS ON FIRE. >> ENGINE 1, WORLD TRADE CENTER, 42 00:06:09,068 --> 00:06:15,641 1060. SEND EVERY AVAILABLE AMBULANCE, EVERYTHING YOU'VE GOT TO THE WORLD TRADE CENTER NOW! 43 00:06:15,708 --> 00:06:21,881 >> Reporter: DISPATCH LAUNCHED AN ARMADA. >> ENGINE 211, LADDER 11. ENGINE 44, ENGINE 22. 44 00:06:21,948 --> 00:06:31,190 ENGINE 53. >> Reporter: 121 ENGINES. 62 LADDER COMPANIES. 100 AMBULANCES. 45 00:06:31,257 --> 00:06:38,798 750 MEMBERS OF THE FDNY. >> ATTENTION 68 ENGINE. 35 EPIGIN. 50 ENGINE. 46 00:06:38,865 --> 00:06:44,437 -64 ENGINE. 94 ENGINE. 83 ENGINE. >> Reporter: AT FDNY 47 00:06:44,504 --> 00:06:51,711 HEADQUARTERS IN BROOKLYN 54-YEAR-OLD CHIEF OF DEPARTMENT PETER GANSEY JR. RACED TO HIS CAR. 48 00:06:51,778 --> 00:06:58,918 HE WAS THE BOSS LEADING THE SECOND LARGEST FIRE DEPARTMENT IN THE WORLD AFTER TOKYO. DAN NIGRO WAS HIS NUMBER TWO. 49 00:06:58,985 --> 00:07:04,791 >> SO WE WENT DOWNSTAIRS QUICKLY, GOT IN THE CAR AND HEADED OVER THE BROOKLYN BRIDGE WHERE WE COULD SEE THE DAMAGE, 50 00:07:04,857 --> 00:07:12,465 SEE THE SMOKE, SEE THE FIRE. THAT'S WHEN I SAID TO PETE, PETE, THIS WILL BE THE WORST DAY OF OUR LIVES. 51 00:07:12,532 --> 00:07:20,773 AND YOU KNOW, THAT WAS BEFORE I KNEW THE HALF OF IT. >> CAR 3 TO MANHATTAN. >> Reporter: PETE GANSEY'S VOICE 52 00:07:20,840 --> 00:07:29,148 WAS RECORDED EN ROUTE. >> TRANSFER TO FIFTH. GET US A STAGING AREA SOMEWHERE ON WEST STREET. 53 00:07:29,215 --> 00:07:36,622 >> Reporter: A BOX IS A LOCATION. K SIGNALS THE END OF A MESSAGE. A THROWBACK TO THE 19th CENTURY 54 00:07:36,689 --> 00:07:47,200 TELEGRAPH, WHICH ON THIS DAY WAS PUNCTUATING THE GREATEST CRISIS IN THE DEPARTMENT'S 136 YEARS. >> RIGHT AWAY I GOT A DEEP SENSE 55 00:07:47,266 --> 00:07:57,543 THAT WE WERE GOING TO LOSE A LOT OF FIREFIGHTERS THIS DAY. >> Reporter: DIVISION 1 COMMANDER PETER HAYDEN MET 56 00:07:57,610 --> 00:08:03,649 BATTALION CHIEF JOE PPFEIFFER IN THE LOBBY OF THE BURNING TOWER. >> I KNEW WE WEREN'T GOING TO BE ABLE TO PUT OUT THE FIRE. 57 00:08:03,716 --> 00:08:10,456 SO THE ORDER OF THE DAY WAS TO SEARCH AND EVACUATE AS MANY PEOPLE AS WE COULD. AND THAT WE WERE GOING TO BACK 58 00:08:10,523 --> 00:08:17,196 AWAY. >> Reporter: THE FIRE WAS 93 FLOORS ABOVE. ELEVATORS WERE OUT. 59 00:08:17,263 --> 00:08:22,368 SO FIREFIGHTERS CLIMBED TIGHT STAIRWELLS, SHOULDERING 75 POUNDS AND MORE. >> AND I THOUGHT WE WOULD HAVE 60 00:08:22,435 --> 00:08:32,078 ENOUGH TIME TO GET THE PEOPLE OUT AND EVERYBODY THAT WAS ABOVE THE IMPACT OF THE PLANE, WE WERE PRETTY MUCH SURE WERE EITHER 61 00:08:32,144 --> 00:08:39,318 DEAD ALREADY OR GOING TO DIE. THERE WAS A LOT OF PEOPLE JUMPING OUT ALREADY. >> Reporter: 1,355 PEOPLE WERE 62 00:08:39,385 --> 00:08:48,594 TRAPPED ABOVE THE FIRE. THE BOEING 767 HAD SEVERED ALL THREE STAIRWELLS, LEAVING ONE WAY OUT. 63 00:08:48,661 --> 00:08:55,835 >> JUMPERS. JUMPERS. >> DIVISION 1, BE ADVISED BATTALION 2 ADVISED WE HAVE 64 00:08:55,902 --> 00:09:04,343 JUMPERS FROM THE WORLD TRADE CENTER. >> WE HEARD A LOUD THUD. AND I KNEW THAT WAS SOMEBODY 65 00:09:04,410 --> 00:09:10,983 THAT EITHER FELL OR JUMPED FROM THE BUILDING. >> Reporter: THE FIRST FIREFIGHTER KILLED WAS HIT BY A 66 00:09:11,050 --> 00:09:20,793 FELLOW HUMAN BEING. >> IT WAS HAPPENING SO RAPIDLY THAT I GRABBED THE P.A. SYSTEM AT THE FIRE COMMAND POST AND I 67 00:09:20,860 --> 00:09:26,065 SAID "THE FIREFIGHTERS ARE COMING. IF YOU CAN HOLD ON." [ BANG ] 68 00:09:26,132 --> 00:09:32,471 >> IT'S SOMETHING THAT'S GOING TO HAUNT US PROBABLY FOR THE REST OF OUR LIVES. >> Reporter: TOUR COMMANDER SAL 69 00:09:32,538 --> 00:09:37,376 CASSANO HAD ARRIVED PRECISELY 17 MINUTES AFTER THE NORTH TOWER WAS HIT. >> JUST AS I GOT OUT OF MY CAR, 70 00:09:37,443 --> 00:09:43,516 I HEARD ANOTHER EXPLOSION. AND I CAN TELL YOU EXACTLY WHAT TIME IT WAS. IT WAS 9:03. 71 00:09:43,582 --> 00:09:56,028 BECAUSE THAT WAS THE PLANE THAT HIT THE SOUTH TOWER. >> WE HAVE A SECOND PLANE INTO THE UNDERTOWER OF THE TRADE 72 00:09:56,095 --> 00:10:01,934 CENTER. >> MAYDAY MAYDAY. ENGINE -- ANOTHER PLANE HIT THE SECOND TOWER. 73 00:10:02,001 --> 00:10:09,375 K. >> Reporter: THE SECOND 767 EXPLODED INTO FLOORS 77 THROUGH 85. 74 00:10:09,442 --> 00:10:17,850 NOW 2,000 PEOPLE WERE TRAPPED A QUARTER MILE HIGH. CASSANO RAN INTO THE DEPARTMENT CHAPLAIN, MICHAEL JUDGE. 75 00:10:17,917 --> 00:10:25,891 >> AND I JUST TOLD HIM FATHER, WE'RE GOING TO HAVE A BAD DAY, YOU'RE GOING TO NEED A LOT MORE CHAPLAINS HERE. 76 00:10:25,958 --> 00:10:31,063 >> MORE AND MORE FIREFIGHTERS KEPT COMING IN. AND THEY TOOK THEIR ASSIGNMENTS WITH NO QUESTION. 77 00:10:31,130 --> 00:10:36,102 YEAH. PRETTY TOUGH TO DO. >> BUT IT'S ALSO HARD TO GIVE THEM THOSE ASSIGNMENTS. 78 00:10:36,168 --> 00:10:42,641 └> IT WAS. IT WAS. BUT YOU KNOW, BUT I COULD TELL WHEN I GAVE THE ASSIGNMENTS OUT, 79 00:10:42,708 --> 00:10:52,051 I COULD SEE THE LOOK IN THEIR EYES. I REMEMBER SEEING FIREFIGHTERS HUGGING EACH OTHER AND HEADING 80 00:10:52,118 --> 00:10:58,157 UP. >> HOW MANY FIREFIGHTERS DID YOU SEE THAT DAY REFUSE TO GO UP THE STAIRS? 81 00:10:58,224 --> 00:11:06,766 >> NOBODY REFUSED TO GO IN. >> STAY TOGETHER. >> I CAN REMEMBER ONE LIEUTENANT FROM ENGINE 33 COMING UP TO ME 82 00:11:06,832 --> 00:11:20,713 AND NOT SAYING A WORD. AND WE STOOD THERE WONDERING IF WE WERE BOTH GOING TO BE OKAY. AND THAT LIEUTENANT WAS MY 83 00:11:20,780 --> 00:11:31,857 BROTHER KEVIN. AND THEN I TOLD HIM WHAT I TOLD MANY OF THE OTHER FIRE OFFICERS. I SAID GO UP TO THE 70th FLOOR. 84 00:11:31,924 --> 00:11:39,198 >> Reporter: 70, THEY HOPED, COULD BE A STAGING AREA IN THE NORTH TOWER. IN LESS THAN HALF AN HOUR THE 85 00:11:39,265 --> 00:11:47,873 FDNY HAD RESCUE OPERATIONS IN THE NORTH TOWER, THE SOUTH TOWER, AND THE NEARLY SOLD-OUT, 800-ROOM HOTEL BETWEEN THEM. 86 00:11:47,940 --> 00:11:55,714 >> FROM THE TIME THE FIRST PLANE HIT THE NORTH TOWER UNTIL THE SECOND THE TOWER COLLAPSED WAS 102 MINUTES. 87 00:11:55,781 --> 00:12:05,291 THE THINGS THAT WERE GOING THROUGH PETE'S MIND IN JUST 102 MINUTES IS JUST MIND-BOGGLING. >> Reporter: SAL CASSANO WAS 88 00:12:05,357 --> 00:12:12,298 WITH CHIEF OF DEPARTMENT PETE GANSEY AT HIS COMMAND POST ON THE STREET BELOW THE TOWERS. THIS IS THE ONLY KNOWN PICTURE 89 00:12:12,364 --> 00:12:23,075 OF GANSEY THAT DAY. >> WAS GANSEY THE KIND OF BOSS THAT YOU DID THINGS FOR BECAUSE YOU FEARED HIM OR BECAUSE YOU 90 00:12:23,142 --> 00:12:29,748 DESPERATELY DID NOT WANT TOO LET HIM DOWN? >> YOU DID IT BECAUSE YOU LOVED HIM. 91 00:12:29,815 --> 00:12:42,928 >> Reporter: GANSEY JOINED THE FDNY IN 1968. >> WHAT KIND OF MAN WAS PETER GANN 92 00:12:42,995 --> 00:12:49,301 GANCI? >> PETE -- I GUESS PEOPLE WOULD SAY HE'S MY ALTER EGO. HAD A CHEST FULL OF MEDALS. 93 00:12:49,368 --> 00:12:58,344 AND HE WAS JUST A DOWN TO EARTH, HONEST, HARD-WORKING GUY. YOU KNOW, HE WAS A PARATROOPER IN THE ARMY, WORKED HIS WAY UP 94 00:12:58,410 --> 00:13:03,649 TO BE CHIEF OF DEPARTMENT IN THE FDNY. QUITE A STORY. >> A STORY OF COURAGE OVER HIS 95 00:13:03,716 --> 00:13:12,725 33-YEAR CAREER. >> HE WON THE DEPARTMENT'S MEDAL OF VALOR CRAWLING INTO A BURNING APARTMENT ON HIS HANDS AND 96 00:13:12,791 --> 00:13:20,299 KNEES, GRABBING A CHILD WHO WAS CERTAINLY GOING TO DIE, AND DRAGGING THAT CHILD OUT AND SAVING HER LIFE. 97 00:13:20,366 --> 00:13:25,738 >> THAT'S THE KIND OF PERSON PETE WAS. HE WOULD PUT PEOPLE BEFORE HIMSELF WITHOUT A DOUBT. 98 00:13:25,804 --> 00:13:33,279 >> Reporter: HE PUT HIS FIREFIGHTERS BEFORE HIMSELF THREE MONTHS BEFORE 9/11. GANCI, THE CHIEF OF DEPARTMENT, 99 00:13:33,345 --> 00:13:41,053 RESPONDED FROM HOME TO A CALL OF FIREFIGHTERS TRAPPED IN A BURNING STORE. HE WENT IN WEARING SHORTS AND 100 00:13:41,120 --> 00:13:52,565 BOAT SHOES. HE ONCE SAID HIS 11,000 FIREFIGHTERS WERE HIS CHILDREN. ON THAT DAY IN QUEENS HE LOST 101 00:13:52,631 --> 00:14:03,375 THREE. ON 9/11 THE MAN RESPONSIBLE FOR FIREFIGHTER SAFETY WAS CHIEF AL TURRI, WHO WAS TORMENTED BY THE 102 00:14:03,442 --> 00:14:10,616 PASSING MINUTES. >> LET IT BURN UP. >> Reporter: HE ASKED PETE HAYDEN IF HE HAD CONSIDERED THE 103 00:14:10,683 --> 00:14:17,356 THREAT OF A PARTIAL LOCAL OOIGZEDOOIGZ PSE ED IZED COLLAPSE ON THE BURNING 104 00:14:17,423 --> 00:14:19,858 FLOORS. >> I SAID YES. BUT WE NEEDED TO GET THE PEOPLE OUT. 105 00:14:19,925 --> 00:14:25,030 THERE WERE HUNDREDS UPON HUNDREDS OF PEOPLE COMING DOWN THE INTERIOR STAIRS. >> HOW MUCH TIME DID YOU TI YOU 106 00:14:25,097 --> 00:14:30,302 HAD? >> I THOUGHT WE HAD A COUPLE OF HOURS. >> Reporter: THE CHIEFS KNEW NO 107 00:14:30,369 --> 00:14:36,475 STEEL HIGH-RISE IN HISTORY HAD EVER COMPLETELY COLLAPSED DUE TO FIRE. >> NONE OF US EXPECTED THE 108 00:14:36,542 --> 00:14:43,749 BUILDING TO COME DOWN. WE EXPECTED THE FIRE TO KEEP BURNING AND CONDITIONS TO GET WORSE. 109 00:14:43,816 --> 00:14:53,092 BUT IF WE COULD JUST GET ONE ROUTE ABOVE IN EACH BUILDING PERHAPS WE COULD BRING SOME FOLKS DOWN AT LEAST. 110 00:14:53,158 --> 00:15:03,869 >> YOU JUST NEEDED A LITTLE MORE TIME. >> WE JUST NEEDED TIME. >> Reporter: NO ONE WOULD DO 111 00:15:03,936 --> 00:15:10,409 MORE WITH TIME THAN OREO PALMER. THAT'S HIM ON THE RIGHT WITH THE MUSTACHE. HE'S RECEIVING ORDERS TO GO TO 112 00:15:10,476 --> 00:15:18,117 THE SOUTH TOWER TO TRY TO CLEAR A PATH TO THE TRAPPED SOULS CALLING 911. >> HOW MANY PEOPLE WHERE YOU'RE 113 00:15:18,183 --> 00:15:23,055 AT RIGHT NOW? >> THERE'S LIKE FIVE PEOPLE HERE WITH ME. >> ALL ON THE 83rd FLOOR? 114 00:15:23,122 --> 00:15:30,729 >> 83rd FLOOR. >> Reporter: 32-YEAR-OLD MELISSA DOY WAS SAYING THE HAIL MARY PRAYER WHEN 911 ANSWERED. 115 00:15:30,796 --> 00:15:38,437 THE ONCE-ASPIRING BALLERINA WAS A MANAGER IN A FINANCIAL FIRM ON 83, ONE OF THE BURNING FLOORS IN THE SOUTH TOWER. 116 00:15:38,504 --> 00:15:44,643 >> ARE THEY GOING TO BE ABLE TO GET SOMEBODY UP THERE? >> OF COURSE, MA'AM, WE'RE COMING UP. 117 00:15:44,710 --> 00:15:48,614 >> WELL, THERE'S NO ONE HERE YET AND THE FLOOR IS COMPLETELY ENGULFED. WE'RE ON THE FLOOR AND WE CAN'T 118 00:15:48,681 --> 00:15:54,219 BREATHE. AND IT'S VERY, VERY, VERY HOT. >> Reporter: THE OPERATOR WAS RIGHT. 119 00:15:54,286 --> 00:16:03,462 SOMEONE WAS RISING TOWARD MELISSA DOY. OREO PALMER RAN MARATHONS AS A HOBBY. 120 00:16:03,529 --> 00:16:09,935 >> BATTALION 7 LADDER 15. >> BATTALION 7 IS CHIEF PALMER. LADDER 15 IS A TEAM OF FIREFIGHTERS A FEW FLOORS BELOW. 121 00:16:10,002 --> 00:16:18,110 >> WHAT HAVE YOU GOT UP THERE, CHIEF? >> I'M STILL IN STAIRWAY 74th FLOOR. 122 00:16:18,177 --> 00:16:22,181 NO SMOKE OR FIRE PROBLEM. THE WALLS ARE BREACHED, SO BE CAREFUL. >> Reporter: THIS IS LADDER 15th 123 00:16:22,247 --> 00:16:33,058 LIEUTENANT JOE LEVY. >> WE'RE ON 71. WE'RE COMING UP BEHIND YOU. >> Reporter: PALMER FOUND FIRE 124 00:16:33,125 --> 00:16:44,069 MARSHAL RON BUCCA ON THE 75th FLOOR EVACUATING CIVILIANS. >> BATTALION 7, LADDER 15. 125 00:16:49,308 --> 00:16:55,247 >> Reporter: PALMER HAD DISCOVERED THE ONLY INTACT STAIRWAY TO THE TOP OF THE SOUTH TOWER. 126 00:16:55,314 --> 00:17:03,856 UNLIKE THE NORTH TOWER, THE SECOND PLANE HAD MISSED STAIRWAY A. >> GO UP 77 NOW. 127 00:17:03,922 --> 00:17:10,162 B STAIR. I'LL BE RIGHT TO YOU. >> Reporter: IF PALMER COULD CLEAR THIS STAIRWELL, 619 SOULS 128 00:17:10,229 --> 00:17:16,735 WOULD HAVE A WAY OUT. HE WAS FIVE FLOORS BELOW MELISSA DOY AND RISING. >> I'M GOING TO DIE, AREN'T I? 129 00:17:16,802 --> 00:17:23,208 >> NO, NO, NO, NO. >> I'M GOING TO DIE. >> MA'AM, MA'AM, SAY YOUR PRAYERS. 130 00:17:23,275 --> 00:17:29,248 WE'RE NOT GOING TO DIE. ZBLIEM GOING TO DIE. >> THINK POSITIVE BECAUSE YOU'VE GOT TO HELP EACH OTHER GET OFF 131 00:17:29,314 --> 00:17:33,118 THE FLOOR. >> WE HAVE ACCESS STAIRS GOING UP TO 79. >> I'M ON MY WAY UP, OREO. 132 00:17:33,185 --> 00:17:37,856 >> I'M GOING TO DIE. >> STAY CALM, STAY CALM, STAY CALM, STAY CALM. >> OH, MY GOD. 133 00:17:37,923 --> 00:17:46,265 >> YOU'RE DOING A GOOD JOB, MA'AM. >> IT'S SO HOT. I'M BURNING UP. 134 00:17:46,331 --> 00:17:50,736 >> THE ASCENT OF OREO PALMER AND PETER GANCI'S SACRIFICE, WHEN WE COME BACK. 135 00:17:59,478 --> 00:18:05,984 >>> AN HOUR HAD PASSED SINCE THE ATTACK ON THE WORLD TRADE CENTER BEGAN. IN THE SOUTH TOWER BATTALION 7 136 00:18:06,051 --> 00:18:13,892 CHIEF OREO PALMER TOOK THE ONLY WORKING ELEVATOR AS HIGH AS IT WOULD GO. THEN HE LED THE MEN OF LADDER 15 137 00:18:13,959 --> 00:18:25,804 ON A CLIMB FROM THE 40th FLOOR. PALMER WAS TRYING TO CLEAR A PATH TO 619 PEOPLE TRAPPED BY FIRE. 138 00:18:25,871 --> 00:18:33,345 >> BATTALION 7, LADDER 15. >> Reporter: THIS IS PALMER'S RADIO TRANSMISSION FROM THE 78th FLOOR OF THE SOUTH TOWER. 139 00:18:33,412 --> 00:18:41,320 HE'S CALLING THE FIREFIGHTERS OF LADDER 15 WHO ARE COMING UP WITH RESCUE GEAR FROM A FEW FLOORS BELOW. 140 00:18:55,334 --> 00:19:02,040 >> Reporter: 1045 CODE 1s ARE FATALITIES. MORE THAN HE COULD COUNT. PALMER PRESSED TOWARD 79. 141 00:19:02,107 --> 00:19:07,446 CLIMBING AT ABOUT ONE FLOOR A MINUTE. AS HE ROSE, MELISSA DOI SPEAKING TO 911 FROM THE 83rd FLOOR 142 00:19:07,513 --> 00:19:17,289 THOUGHT SHE HEARD SOMEONE. >> HELP! HELP! >> HELL, MISS? 143 00:19:17,356 --> 00:19:23,862 >> HELP! OH, MY GOD. FIND OUT IF THERE'S ANYBODY HERE ON THE 83rd FLOOR. 144 00:19:23,929 --> 00:19:31,737 >> MA'AM, YOU STAY ON THE FLOOR WITH ME. >> CAN YOU FIND OUT IF THERE'S SOMEBODY ON THE 383rd FLOOR? 145 00:19:31,803 --> 00:19:35,941 >> WE DON'T KNOW WHAT HE SHOULD HEARD. BUT HEARING NO ANSWER TO HER SHOUT MELISSA DOI RETURNED TO 146 00:19:36,008 --> 00:19:47,319 THE CALL. >> CAN YOU -- CAN YOU STAY ON THE LINE WITH ME, PLEASE? I FEEL LIKE I'M DYING. 147 00:19:47,386 --> 00:19:52,991 >> ORIO PALMER KNEW HOW DANGEROUS THIS WAS. AND HE DIDN'T STOP. LADDER 15 KNEW HOW DANGEROUS IT 148 00:19:53,058 --> 00:19:58,764 WAS. BUT WE NEVER THOUGHT THAT AN ENTIRE HIGH-RISE BUILDING WOULD COLLAPSE. 149 00:19:58,830 --> 00:20:07,306 THERE WAS NO HISTORY OF IT ANYWHERE IN THE WORLD. >> Reporter: BUT THIS DAY HISTORY WAS CHANGING BECAUSE THE 150 00:20:07,372 --> 00:20:18,116 PLANES HAD BLASTED AWAY THE SPRAY-ON FIREPROOF FOAM INSULATING THE STRUCTURAL STEEL. THE BURNING FLOORS WERE SAGGING, 151 00:20:18,183 --> 00:20:24,389 SLOWLY PULLING THE EXTERIOR INWARD. EMS DIVISION CHIEF JOHN PERUGGIA WAS IN THE CITY EMERGENCY 152 00:20:24,456 --> 00:20:29,728 OPERATIONS CENTER, WHERE HE RECEIVED A WARNING FROM AN OFFICIAL HE BELIEVES WAS AN ENGINEER. 153 00:20:29,795 --> 00:20:37,569 >> HE SAID THE BUILDINGS ARE SEVERELY COMPROMISED, YOU CAN SEE SLIGHT LEAN, THEY'RE IN DANGER OF COLLAPSE. 154 00:20:37,636 --> 00:20:45,310 SO I GRABBED ONE OF MY STAFF GUYS, EMT RICH CERILLA. AND I SAID RICH, GO TO PETE GANCI, DON'T TALK TO ANYONE 155 00:20:45,377 --> 00:20:51,717 ELSE, AND DELIVER THIS MESSAGE. THE BUILDINGS ARE IN DANGER OF COLLAPSE. >> Reporter: IN THIS FOUR-SECOND 156 00:20:51,783 --> 00:21:00,025 VIDEO, AT FAR LEFT YOU SEE RICH ZERILLO'S BLUE SHIRT. HE'S DELIVERING THE WARNING TO PETE GANCI. 157 00:21:00,092 --> 00:21:11,470 ZERILLO HARDLY GOT THE WORDS OUT WHEN GANCI'S ATTENTION WAS DRAWN TO A ROAR FROM THE SOUTH TOWER ABOVE HIM. 158 00:21:11,536 --> 00:21:22,114 >> LOUD NOISE. HAD NO IDEA WHAT IT WAS. ALL WE SAW WAS A PLUME OF DUST AND SMOKE AND DEBRIS. 159 00:21:22,180 --> 00:21:28,754 >> Reporter: IN THE MOMENT BEFORE, MELISSA DOI HAD GIVEN THE 911 OPERATOR HER MOTHER'S PHONE NUMBER AND THE MESSAGE 160 00:21:28,820 --> 00:21:43,402 THAT HER DAUGHTER LOVED HER. THEN THERE WAS SILENCE. MELISSA, PLEASE. YOU'RE GOING TO BE ALL RIGHT. 161 00:21:43,468 --> 00:21:48,674 YOU'RE GOING TO BE FINE. YOU'RE GOING TO TALK TO YOUR MOTHER YOURSELF. BUT YOU'VE GOT TO STAY POSITIVE. 162 00:21:48,740 --> 00:21:58,350 YOU'VE GOT TO STAY CALM. YOU'RE GOING TO TALK TO YOUR MOTHER YOURSELF. ALL RIGHT? 163 00:21:58,417 --> 00:22:05,090 MELISSA? >> PALMER'S LAST RADIO TRANSMISSION WAS BATTALION 7 TO LADDER 15, AND THERE'S NOTHING 164 00:22:05,157 --> 00:22:17,636 AFTER THAT. THAT'S WHEN THE TOWER COLLAPSES. HE MUST HAVE KNOWN THAT WITH EVERY STEP HE ASCENDED HIS 165 00:22:17,703 --> 00:22:25,944 CHANCE OF SURVIVAL DROPPED. >> DIDN'T DETER HIM ONE BIT. THE ONLY THING THAT WAS IN HIS MIND WAS LET ME GET UP THERE, 166 00:22:26,011 --> 00:22:34,219 LET ME GET AS MANY PEOPLE OUT AS I CAN, AS QUICKLY AS I CAN. >> Reporter: JOE PFEIFER, NEXT DOOR IN THE NORTH TOWER, WAS 200 167 00:22:34,286 --> 00:22:56,742 FEET FROM THE CASCADING TWIN. >> AND THEN THE LOBBY GOES PITCH BLACK. >> EVERYBODY ALL RIGHT? 168 00:22:56,808 --> 00:23:03,715 >> YEAH, I'M OKAY. >> AND IN THE DARKNESS I WONDERED IF I WAS DEAD OR ALIVE. >> WE'VE GOT TO GET EVERYBODY 169 00:23:03,782 --> 00:23:10,756 OUT! LET'S GO! >> AND I GOT ON MY RADIO AND I SAID, COMMAND TO ALL UNITS IN 170 00:23:10,822 --> 00:23:17,429 TOWER 1. >> EVACUATE THE BUILDING. >> JOE PFEIFER WAS GIVING THE ORDER TO EVACUATE. 171 00:23:17,496 --> 00:23:26,404 AND ONE OF THE FIREFIGHTERS WERE CALLING MY NAME. >> CHIEF! CHIEF HAYDEN! 172 00:23:26,471 --> 00:23:37,149 >> HE SAYS WE HAVE SOMEBODY DOWN. >> I FELT SOMEBODY AT MY FEET. AND I SAW THIS WAS OUR 173 00:23:37,215 --> 00:23:47,192 FIREFIGHTER DEPARTMENT CHAPLAIN, FATHER MICHAEL JUDGE. I REMOVED HIS WHITE COLLAR. I CHECKED FOR HIS PULSE AND 174 00:23:47,259 --> 00:23:50,862 BREATHING BREATHING. AND HE HAD NONE. AND I KNEW HE WAS GONE. 175 00:23:50,929 --> 00:24:00,405 >> SEVERAL OF US PICKED HIM UP AND WE CARRIED HIM OUT. THE EMTs THAT HAD TAKEN HIM ACTUALLY TOOK HIM NOT TO THE 176 00:24:00,472 --> 00:24:06,812 MORGUE BUT THEY TOOK HIM TO ST. PETER CLAVA WHICH IS A CATHOLIC CHURCH A LITTLE NORTH OF THE TRADE CENTER. 177 00:24:06,878 --> 00:24:16,121 AND THEY LAID HIM ON THE ALTAR. AND THEY CALLED UP THE FRANCISCAN PRIESTS TO COME DOWN AND GET HIM. 178 00:24:16,188 --> 00:24:21,259 >> TOWER 2 HAS A MAJOR EXPLOSION AND WHAT APPEARS TO BE A COMPLETE COLLAPSE. >> HAVE THEM MOBILIZE THE ARMY. 179 00:24:21,326 --> 00:24:34,372 WE NEED THE ARMY IN MANHATTAN! >> THERE WAS A RUSH OF DUST WITH HIGH PRESSURE COMING IN, YOU KNOW, WITH FORCE THAT I'VE NEVER 180 00:24:34,439 --> 00:24:40,078 EXPERIENCED BEFORE. >> Reporter: GANCI'S STREETSIDE COMMAND POST HAD BEEN SET UP NEXT TO AN UNDERGROUND GARAGE IN 181 00:24:40,145 --> 00:24:48,453 CASE SHELTER WAS NEEDED. CAPTAIN JOHN SUDNIK, GANCI, AND CHIEFS DOVE INTO THE ENTRANCE. >> I JUST REMEMBER THE DUST THAT 182 00:24:48,520 --> 00:24:56,261 DAY FEELING LIKE IT WAS SEARING YOUR LUNGS, LIKE IT WAS -- IT FELT LIKE YOU WERE SWALLOWING GLASS. 183 00:24:56,328 --> 00:25:00,131 >> PITCH BLACK. PITCH BLACK. WE HEARD VOICES. ARE YOU OKAY? 184 00:25:00,198 --> 00:25:06,071 ARE YOU OKAY? AND THEN THAT'S WHEN WE MADE OUR WAY BACK UP. AND THEN WHEN WE GOT UP TO WHERE 185 00:25:06,137 --> 00:25:16,848 THE COMMAND POST WAS, PETE'S MIND WENT INTO RESCUE MODE. >> Reporter: PETE GANCI HEARD ON THE RADIO THE CRIES OF TRAPPED 186 00:25:16,915 --> 00:25:22,587 AND WOUNDED FIREFIGHTERS. >> AND THEN I REMEMBER HIM GIVING ORDERS. I NEED TRUCK COMPANIES. 187 00:25:22,654 --> 00:25:31,329 I NEED RESCUE COMPANY. TELL THEM TO COME WITH ME. >> Reporter: AS HE HAD BEFORE, GANCI WENT INTO THE DEBRIS TO 188 00:25:31,396 --> 00:25:40,505 SAVE HIS MEN HIMSELF. IN THE STILL STANDING NORTH TOWER MANY FIREFIGHTERS REFUSED THE ORDER TO EVACUATE WHILE THEY 189 00:25:40,572 --> 00:25:49,848 WERE STILL CARRYING THE WOUNDED AND DISABLED. GANCI SENT SAL CASSANO TO SET UP A NEW COMMAND POST. 190 00:25:49,915 --> 00:25:59,090 28 MINUTES LATER CASSANO WAS ON HIS WAY BACK. >> AND THEN I LOOK UP AND ALL I COULD SEE WAS THE ANTENNA FROM 191 00:25:59,157 --> 00:26:11,670 THE NORTH TOWER IMPLODING. >> THE OTHER TOWER HAS COLLAPSED. MAJOR COLLAPSE! 192 00:26:11,736 --> 00:26:24,349 MAJOR COLLAPSE! >> I IN MY MIND HAD TO BE RESOLVED WITH DEATH. >> Reporter: REGINA WILSON WAS 193 00:26:24,416 --> 00:26:35,226 ON THE STREET BELOW THE TOWER. SHE WAS WITH ENGINE 219, IN HER SECOND YEAR AS A FIREFIGHTER. >> AND I PRAYED, AND THEN I JUST 194 00:26:35,293 --> 00:26:43,702 ASKED GOD TO JUST PROTECT ME AND IF HE COULDN'T I KNEW THAT I WOULD DIE DOING WHAT I LOVE. >> Reporter: INSIDE THE 195 00:26:43,768 --> 00:26:51,209 COLLAPSING NORTH TOWER THE MEN OF ENGINE 39 WERE CAUGHT IN A STAIRWELL. >> AND IT STARTED OUT SLOW. 196 00:26:51,276 --> 00:26:57,916 BOOM, BOOM, BOOM. THEN IT GOT QUICKER. AND FASTER. WHERE PRETTY SOON IT WAS BAM, 197 00:26:57,983 --> 00:27:07,993 BAM, BAM, BAM, BAM COMING DOWN. >> Reporter: JEFF CONIGLIO AND JAMEY EFTIOMITES WERE ON THE STAIRS NEAR THE GROUND FLOOR 198 00:27:08,059 --> 00:27:13,865 WITH 110 FLOORS ABOVE THEM. >> IT TOOK TEN SECONDS TO COME DOWN BUT IT FELT LIKE TEN MINUTES. 199 00:27:13,932 --> 00:27:19,371 I SAW -- I WAS IN THE BACKGROUND OF A FUNERAL. I SAW MY CASKET. I SAW MY PARENTS, MY WIFE 200 00:27:19,437 --> 00:27:24,876 SITTING IN THE FRONT. AND AS I'M WATCHING THIS I'M LIKE ALL RIGHT, IT'S GOING TO BE QUICK. 201 00:27:24,943 --> 00:27:30,915 I'M JUST WAITING FOR SOMETHING TO TAP MY SHOULDER AND FIGURE I'LL FEEL A TAP AND THAT WILL BE IT, WE'LL BE GONE. 202 00:27:30,982 --> 00:27:35,720 YOU KNOW, WE'RE NOT GOING TO SUFFER. >> Reporter: JAMES McGLYNN AND BOB BACON WERE IN THE SAME 203 00:27:35,787 --> 00:27:40,658 STAIRWELL. >> YOU KNOW, THE WIND ACTUALLY CAME UP THE STAIRWELL. BLEW ME INTO THE AIR. 204 00:27:40,725 --> 00:27:46,297 AND THE LANDING THAT I WAS ON JUST DISINTEGRATED UNDERNEATH ME. AND I KIND OF BOUNCED BACK AND 205 00:27:46,364 --> 00:27:54,372 FORTH AND HANGING FROM LIKE I A AWAY PIPE. >> I THINK I SAID A COUPLE OF PRAYERS AND SAID GOD, PLEASE GET 206 00:27:54,439 --> 00:27:59,177 US OUT OF HERE. >> Reporter: THEIR FRAGMENT OF AN INTACT STAIRWELL LAY UPON A MOUNTAIN OF MISERY. 207 00:27:59,244 --> 00:28:11,623 16 ACRES OF WRECKAGE. 91 CRUSHED FDNY VEHICLES. AND QUIET. LIKE THE FIRST HEAVY SNOW OF 208 00:28:11,689 --> 00:28:18,630 WINTER. >> EVERY ONCE IN A WHILE YOU'D HEAR THE RADIO, THE DISPATCHER ON THE RADIO TRYING TO CONTACT 209 00:28:18,696 --> 00:28:20,899 SOMEBODY. 210 00:28:30,141 --> 00:28:36,681 >> SILENCE SPOKE OF UNIMAGINABLE LOSS. >> ANY DIVISION CHIEF OR ANY STAFF CHIEF AT THE SCENE OF ANY 211 00:28:36,748 --> 00:28:45,356 OF THE WORLD TRADE CENTERS. K. >> THAT THE 23 BATTALION CHIEFS RESPONDED. 212 00:28:45,423 --> 00:28:55,366 ONLY FOUR OF US SURVIVED. >> Reporter: JOE PFEIFER THOUGHT OF THE LIEUTENANT OF ENGINE 33, HIS BROTHER, KEVIN, WHO PFEIFER 213 00:28:55,433 --> 00:29:08,513 SENT UP THE NORTH TOWER. >> I GOT ON MY RADIO AND I SAID, BATTALION 1 TO ENGINE 33. AND I REPEATED IT SEVERAL TIMES. 214 00:29:08,580 --> 00:29:16,788 AND I DIDN'T GET AN ANSWER. >> Reporter: KEVIN PFEIFER WAS GONE. AND SO WAS THE CREW OF LADDER 215 00:29:16,855 --> 00:29:24,529 105, WHICH ROLLED FROM REGINA WILSON'S FIRE HOUSE. >> WE FOUND THE TRUCK. WE DIDN'T FIND THE MEMBERS. 216 00:29:24,596 --> 00:29:34,572 >> WHAT HAPPENED TO THEM? >> THEY ALL DIED. >> Reporter: AMONG THEM WAS JOHN CHIPURA, HER MENTOR AND HER 217 00:29:34,639 --> 00:29:41,246 SAVIOR. REGINA WILSON WAS ASSIGNED TO THE DOOMED LADDER 105. BUT EARLY THAT MORNING BEFORE 218 00:29:41,312 --> 00:29:52,624 THE ATTACK JOHN CHIPURA ASKED TO SWITCH JOBS, WHICH PUT HER AMONG THE SURVIVORS OF ENGINE 219. >> I TRIED TO HONOR HIM BY 219 00:29:52,690 --> 00:30:00,398 TALKING HIS NAME. AND THAT'S HOW IT IS IN THE AFRICAN AMERICAN CULTURE. WHEN YOU SPEAK THE NAME OF AN 220 00:30:00,465 --> 00:30:12,177 ANCESTOR OR YOU SPEAK THE NAME OF A LOVED ONE, THEN THEY LIVE. AND SO EVERY TIME I SAY JOHN'S NAME HE LIVES, AND THAT GIVES ME 221 00:30:12,243 --> 00:30:16,114 COMFORT. >> IT WAS VERY HOT. >> OH, YEAH. >> Reporter: THE MEN OF ENGINE 222 00:30:16,181 --> 00:30:25,924 39 WERE TRAPPED IN THE WRECKAGE NEAR THE NORTH TOWER LOBBY. THEY COULD HEAR ONLY A FEW FEET AWAY BATTALION CHIEF RICHARD 223 00:30:25,990 --> 00:30:31,596 PRUNTI, WHO WAS PINNED AND CALLING FOR HELP. >> WE COULDN'T GET TO HIM, AND HE WAS PASSING OUT AT TIMES. 224 00:30:31,663 --> 00:30:35,633 >> YEAH, HE WAS COMING IN AND OUT. >> DID YOU HEAR HIS RADIO TRANSMISSIONS? 225 00:30:35,700 --> 00:30:41,206 >> THE LAST THING THAT HE SAID WAS OF COURSE ABOUT HIS WIFE AND SAYING THAT -- >> TELL MY WIFE AND CHILDREN I 226 00:30:41,272 --> 00:30:44,909 LOVE THEM. >> YEAH. THAT THEY WERE -- MY WIFE, THAT SHE WAS THE MOST IMPORTANT THING 227 00:30:44,976 --> 00:30:54,519 IN THE WORLD TO ME. >> Reporter: THOSE WORDS WERE AMONG RICHARD PRUNTI'S LAST. THE MEN OF ENGINE 39 WERE 228 00:30:54,586 --> 00:31:00,758 RESCUED. BUT 343 MEMBERS OF THE FDNY WERE GONE. IN A TRADITION WHERE THE JOB IS 229 00:31:00,825 --> 00:31:10,401 HANDED DOWN IN FAMILIES MANY LOST FATHERS, SONS, AND BROTHERS. >> GUYS I HAD WORKED WITH BOTH 230 00:31:10,468 --> 00:31:23,214 RETIRED AND ACTIVE SAYING TO ME PETEY, HAVE YOU SEEN MY SON? AND YOU KNOW, YOUNG FIREFIGHTER COMING UP, CHIEF, HAVE YOU SEEN 231 00:31:23,281 --> 00:31:31,456 MY FATHER? I -- I JUST SAID NO. I DIDN'T HAVE THE COURAGE TO TELL THEM WHAT I KNEW TO BE 232 00:31:31,522 --> 00:31:39,430 TRUE. >> Reporter: AMONG THE FALLEN WERE PETER GANCI AND 71-YEAR-OLD DEPUTY FIRE COMMISSIONER WILLIAM 233 00:31:39,497 --> 00:31:47,672 FIAN, WHO HAD GONE WITH GANCI TO RESCUE THE TRAPPED. PETE HAYDEN CLIMBED ATOP AN ENGINE TO ADDRESS THE LIVING. 234 00:31:47,739 --> 00:31:58,683 >> I YELLED OUT, YOU KNOW, WE JUST LOST A LOT OF GUYS HERE TODAY. LET'S HAVE A MOMENT OF SILENCE. 235 00:31:58,750 --> 00:32:09,227 AND, WELL, I TOOK MY HELMET OFF. AND I HELD IT. I HELD IT. AND AFTER A WHILE I PUT MY 236 00:32:09,294 --> 00:32:14,065 HELMET BACK ON, THEY PUT THEIR HELMETS BACK ON. I SAID OKAY, WE HAVE A JOB TO DO. 237 00:32:14,132 --> 00:32:26,844 LET'S DO IT. >> DO YOU LOOK BACK AND WONDER HOW DID I SURVIVE? AND 343 MEMBERS DID NOT. 238 00:32:26,911 --> 00:32:35,286 >> YEAH. I DIDN'T THINK ABOUT IT AS MUCH MUCH -- WE WERE CRAZY BUSY. I WAS WORKING 18 HOURS A DAY. 239 00:32:35,353 --> 00:32:43,227 AND THEN IT HIT ME. I SAYS I'M HERE. I GET HOME AND I'M TIRED AND THERE WAS ALWAYS FOOD ON THE 240 00:32:43,294 --> 00:33:01,145 TABLE WAITING FOR ME WHEN I CAME HOME, NO MATTER WHAT TIME I CAME HOME. AND -- 241 00:33:01,212 --> 00:33:18,996 I'M LYING IN BED AND I ASKED MY WIFE, WHY ME? AND SHE SAID, DID YOU EVER THINK THERE WAS A JOB FOR YOU TO DO? 242 00:33:19,063 --> 00:33:28,706 >> THERE WAS A JOB FOR CASSANO AND OTHERS TO DO. REBUILDING THE FDNY. WHEN WE COME BACK, THE CHILDREN 243 00:33:28,773 --> 00:33:35,213 OF THE LOST PUT ON THEIR 244 00:33:44,355 --> 00:33:54,298 >>> VOLUNTEERS STARTED FIGHTING FIRE IN MANHATTAN IN 1648. NEARLY 200 YEARS LATER DURING THE CIVIL WAR AN ENTIRE NEW YORK 245 00:33:54,365 --> 00:34:00,772 REGIMENT WAS MANNED BY FIREFIGHTERS. THEIR COMMANDER IS QUOTED, "I WANT NEW YORK FIREMEN, FOR THERE 246 00:34:00,838 --> 00:34:12,417 ARE NO MORE EFFECTIVE MEN IN THE COUNTRY." AS THOSE VETERANS RETURNED HOME IN 1865, THE MODERN FDNY WAS 247 00:34:12,483 --> 00:34:18,189 CREATED. THE DEPARTMENT'S TRADITIONS ARE HANDED DOWN IN FAMILIES. AND SO IT REMAINS, ESPECIALLY 248 00:34:18,256 --> 00:34:28,533 FOR THE CHILDREN OF 9/11'S FALLEN. THE LATE CHIEF OF DEPARTMENT, PETER GANCI, HAD THREE CHILDREN. 249 00:34:28,599 --> 00:34:35,973 HIS DAUGHTER MARRIED A FIREFIGHTER. THESE ARE HIS SONS. CAPTAIN PETER GANCI III WAS 27 250 00:34:36,040 --> 00:34:42,947 ON 9/11. BATTALION CHIEF CHRIS GANCI WAS 25. >> HOW DID YOU LEARN YOUR FATHER 251 00:34:43,014 --> 00:34:50,087 DIED? >> I RAN HOME AND I GOT IN THE DOOR RIGHT WHEN STEVE MOSEILLO, WHO WAS MY DAD'S DRIVER, AL 252 00:34:50,154 --> 00:34:56,394 TURI, WHO WAS THE CHIEF OF SAFETY, I JUST REMEMBER THEM TELLING MY MOM THAT HE'S GONE. AND SHE SAID, GONE WHERE? 253 00:34:56,461 --> 00:35:02,266 LIKE THAT. LIKE INNOCENTLY. AND THEY'RE LIKE, HE'S DEAD. AND I REMEMBER THE SCREAM THAT 254 00:35:02,333 --> 00:35:09,106 SHE -- THAT SHE LET OUT. I CAN STILL HEAR IT IN MY EARS. AND IT PAINS ME TO HEAR IT. THE PAIN OF THE REALIZATION THAT 255 00:35:09,173 --> 00:35:14,512 HE'S NEVER WALKING BACK IN THE DOOR. >> PETE, WHAT KIND OF MAN WAS HE? 256 00:35:14,579 --> 00:35:21,686 >> HE LOVED BEING AROUND FAMILY, BUT HIS FAMILY WAS ALSO THE FIRE DEPARTMENT DEPARTMENT. 257 00:35:21,752 --> 00:35:26,624 WE KNEW IT. MY MOM KNEW IT. SOMETIMES TO HIS DISMAY. BUT SHE -- YOU KNOW, WE 258 00:35:26,691 --> 00:35:34,298 UNDERSTOOD THE TYPE OF PERSON THAT HE WAS AND WHY HE CHOSE, YOU KNOW, OUR CHOSEN CAREER. >> CHRIS, YOU WERE IN BUSINESS 259 00:35:34,365 --> 00:35:44,208 AND ON YOUR WAY TO AN MBA. DID 9/11 MAKE YOU AI FIREMAN? >> ABSOLUTELY. HAD 9/11 NOT HAPPENED, I 260 00:35:44,275 --> 00:35:48,946 WOULDN'T HAVE BEEN A NEW YORK CITY FIREFIGHTER. >> YOU QUOTED YOUR DAD AS TELLING NEW GRADUATES FROM THE 261 00:35:49,013 --> 00:35:57,655 FIRE ACADEMY, "YOU WILL NEVER, EVER BE RICH. BUT YOU WILL ALWAYS BE HAPPY." >> YOU WILL ALWAYS BE HAPPY. 262 00:35:57,722 --> 00:36:02,593 THAT'S HARD TO EXPLAIN TO PEOPLE HOW LIKE YOU COULD GET INJURED OR YOU COULD GET KILLED BUT YET SOMEHOW YOU COME HOME WITH A 263 00:36:02,660 --> 00:36:06,397 SMILE ON YOUR FACE. LIKE I ENJOY BEING PART OF THE ORGANIZATION. IT MAKES ME -- GIVES ME A SENSE 264 00:36:06,464 --> 00:36:13,838 OF PRIDE THAT I NEVER FELT ANYWHERE ELSE. AND MAYBE THAT'S WHAT HAD DRIVEN MY FATHER FOR SO MANY YEARS. 265 00:36:13,905 --> 00:36:19,911 >> I'M JOHN PALOMBO. I WORK IN 92 ENGINE IN THE SOUTH BRONX. >> I'M TOMMY PALOMBO. 266 00:36:19,977 --> 00:36:25,149 I WORK IN 69 ENGINE IN HARLEM. >> JOHN, HOW OLD WERE YOU ON 9/11? >> I WAS A WEEK AWAY FROM BEING 267 00:36:25,216 --> 00:36:31,322 8 YEARS OLD. >> AND I WAS 9. >> HOW MANY KIDS IN THE PALOMBO FAMILY? 268 00:36:31,389 --> 00:36:37,194 >> THERE'S TEN OF US. EIGHT BOYS AND TWO GIRLS. >> Reporter: THE PALOMBO BROTHERS' DAD FRANK PALOMBO WAS 269 00:36:37,261 --> 00:36:48,573 46 WHEN HE DIED. LADDER 105. IN A SENSE IT WASN'T 9/11 THAT MADE THE PALOMBO BOYS 270 00:36:48,639 --> 00:36:55,479 FIREFIGHTERS. IT WAS SEPTEMBER THE 12th, AND ALL THE DAYS THAT FOLLOWS. >> MY DAD'S BROTHERS AND SISTERS 271 00:36:55,546 --> 00:37:01,218 IN THE FIREHOUSE, THEY COOKED FOR US. THEY DROVE US PLACES. THEY TOOK US TO SIX FLAGS. 272 00:37:01,285 --> 00:37:05,556 I REMEMBER GOING ON THEIR SHOULDERS AND, YOU KNOW, THEY'D TAKE US BY THE ARMS AND SPIN US IN CIRCLES. 273 00:37:05,623 --> 00:37:11,162 >> Reporter: THE FIREHOUSE TURNED OUT FOR BIRTHDAYS AND GAMES. >> THE STANDS WERE FILLED AT THE 274 00:37:11,228 --> 00:37:20,071 HOCKEY GAMES. IT WASN'T THE SAME BECAUSE YOU'RE MISSING THE ONE PERSON THAT YOU WANT THERE. 275 00:37:20,137 --> 00:37:25,943 BUT THEY DO EVERYTHING THEY CAN TO FILL IT. YOU KNOW, THEY NEVER WILL. BUT THEY DID EVERYTHING THEY 276 00:37:26,010 --> 00:37:31,649 COULD TO FILL IT. AS HARD AS IT WAS FOR THEM, TAKING TIME AWAY FROM THEIR OWN FAMILIES. 277 00:37:31,716 --> 00:37:39,457 >> Reporter: THE FIREHOUSE COOKED DINNER FOR THE 10 PALOMBOS AND THEIR MOTHER EVERY MONDAY FOR FIVE YEARS, UNTIL THE 278 00:37:39,523 --> 00:37:49,066 FAMILY MOVED AWAY. >> ATTENTION! >> Reporter: MORE THAN 60 CHILDREN OF 9/11'S FALLEN HAVE 279 00:37:49,133 --> 00:37:55,506 BEEN THROUGH THE TRAINING ACADEMY ON RANDALL'S ISLAND IN THE EAST RIVER AND ARE NOW ON THE JOB. 280 00:37:55,573 --> 00:38:03,681 TO JOIN THEY TOOK A WRITTEN EXAM THAT'S GIVEN ONLY ONCE EVERY FOUR YEARS. ABOUT 60,000 APPLICANTS TAKE IT. 281 00:38:03,748 --> 00:38:12,857 AND ONLY THOSE IN THE TOP 10% EARN A PLACE IN THE RANK AND FILE. >> I'M VERY PROUD OF THEM. 282 00:38:12,923 --> 00:38:20,231 I FEEL THAT THEY'RE -- THEIR FATHERS WOULD HAVE BEEN VERY PROUD OF THEM. >> Reporter: DAN NIGRO, CHIEF 283 00:38:20,297 --> 00:38:26,337 GANCI'S NUMBER 2 ON 9/11, WAS PROMOTED TO CHIEF OF DEPARTMENT AND BECAME THE CITY FIRE COMMISSIONER. 284 00:38:26,404 --> 00:38:34,945 AMONG THE OTHERS IN OUR STORY, JOHN SUDNIK, A CAPTAIN ON 9/11, ROSE TO CHIEF OF DEPARTMENT, AND SO DID PETER HAYDEN. 285 00:38:35,012 --> 00:38:44,455 SAL CASSANO BECAME FIRE COMMISSIONER. BATTALION CHIEF JOE PFEIFER BECAME CHIEF OF COUNTERTERRORISM 286 00:38:44,522 --> 00:38:50,995 AND NOW TEACHES CRISIS LEADERSHIP. REGINA WILSON WAS STUDYING FOR THE LIEUTENANT'S EXAM. 287 00:38:51,062 --> 00:39:02,973 AND ORIO PALMER'S NAME LIVES ON THE FDNY'S AWARD FOR THE MOST PHYSICALLY FIT FIREFIGHTERS. >> A LOT OF BRAVERY. 288 00:39:03,040 --> 00:39:11,115 A LOT OF BRAVERY WAS DISPLAYED THAT DAY. AND FOLLOWED BY A LOT OF SADNESS. 289 00:39:11,182 --> 00:39:17,621 >> COMMISSIONER, IT SEEMS TO BE A SAD DAY FOR YOU 20 YEARS LATER. >> I THINK FOR EVERYBODY THAT 290 00:39:17,688 --> 00:39:23,160 WAS THERE THAT DAY IT HAS JUST STAYED WITH THEM, THE SADNESS. WE HAVE PLENTY OF GOOD DAYS. PLENTY TO BE THANKFUL FOR. 291 00:39:23,227 --> 00:39:33,270 THOSE OF US WHO SURVIVED. BUT IT'S A DAY THAT IT WILL NEVER LEAVE YOU. >> SADNESS BECOMES PART OF YOUR 292 00:39:33,337 --> 00:39:42,480 LIFE. >> ABSOLUTELY. >> YOUR FATHER SURVIVED THE COLLAPSE OF THE FIRST TOWER. 293 00:39:42,546 --> 00:39:50,054 AND INSTEAD OF MOVING TO SAFETY HE WENT TO ANSWER THE MAYDAY CALLS FROM HIS TRAPPED FIREFIGHTERS. 294 00:39:50,121 --> 00:39:58,129 >> RECEIVING REPORTS OF FIREFIGHTERS TRAPPED AND DOWN. >> HE KNEW THAT THE OTHER BUILDING WAS IN IMMINENT DANGER 295 00:39:58,195 --> 00:40:09,206 OF COLLAPSING. HE HAD DECIDED IN THAT MOMENT THAT HE WAS NOT GOING HOME. >> YEAH, I MEAN, HE CHOSE HIS 296 00:40:09,273 --> 00:40:13,511 GUYS. AND YOU KNOW, WE COULD GET ANGRY ABOUT IT. AND I KNOW MY SISTER AND MY 297 00:40:13,577 --> 00:40:21,085 MOTHER, SOMETIMES WE HIT OUR HEAD AGAINST THE WALL. BUT WHEN THE SMOKE CLEARS AND YOU THINK ABOUT IT, IT WAS THE 298 00:40:21,152 --> 00:40:28,192 ONLY DECISION. I KNEW THE WAY HE FELT ABOUT HIS MEN AND HIS JOB AND THE FDNY AND HE WAS GOING TO STAY AND SEE THE 299 00:40:28,259 --> 00:40:33,631 JOB THROUGH. AND -- >> HE WOULDN'T HAVE BEEN ABLE TO LIVE WITH HIMSELF IF HE -- IF HE 300 00:40:33,697 --> 00:40:41,071 LEFT AND, YOU KNOW, ONE MORE GUY WAS KILLED. IT'S JUST THE WAY HE WAS. IT WAS I HAVE TO BE THERE UNTIL 301 00:40:41,138 --> 00:40:49,046 THE LAST GUY IS OUT. >> Reporter: TODAY'S RECRUITS WERE CHILDREN THEN. >> SECURE YOUR GEAR. 302 00:40:49,113 --> 00:40:59,223 >> Reporter: AND SO THEY MUSTER BEFORE MEMORIES. THREE COLUMNS OF THE WORLD TRADE CENTER AND 343 LIVES, WHICH ARE 303 00:40:59,290 --> 00:41:11,402 HERE, INDELIBLE IN TIME. >> SO MANY OF US SACRIFICED SO MUCH THAT THIS STORY CAN'T GET LOST. 304 00:41:11,468 --> 00:41:22,980 BECAUSE THE WORLD IS CHANGING FAST. AND I DON'T WANT THIS TO BE SOMETHING THAT'S IN A HISTORY 305 00:41:23,047 --> 00:41:27,518 BOOK, THAT A PAGE IS TURNED AND WE'RE FORGOTTEN. 306 00:41:31,355 --> 00:41:37,895 >> TWO DECADES LATER 9/11 SURVIVORS AND FIRST RESPONDERS ARE SEEKING MEDICAL CARE AT A GROWING RATE. 307 00:41:37,962 --> 00:41:55,446 MORE AT 60MINUTE >>> WE CANNOT DO JUSTICE IN THIS HOUR OR ANY NUMBER OF HOURS TO THE SACRIFICES OF THE FDNY, THE 308 00:41:55,512 --> 00:42:03,888 NEW YORK CITY POLICE DEPARTMENT, THE PORT AUTHORITY POLICE, AND THOSE WHO FOUGHT TO SAVE LIVES AT THE PENTAGON AND ON FLIGHT 93 309 00:42:03,954 --> 00:42:16,300 IN PENNSYLVANIA. AT THE TRADE CENTER 2,753 PEOPLE PERISHED. BUT THERE WERE MORE THAN 17,000 310 00:42:16,367 --> 00:42:26,744 IN THE TOWERS AND 99% OF THOSE BELOW THE FIRES SURVIVED. THAT MORNING A WITNESS WATCHED FIREFIGHTERS RUSH TO THE 311 00:42:26,810 --> 00:42:36,820 STAIRWELLS AND WONDERED HOW THEY FOUND THE COURAGE. AFTER 21 YEARS OF REFLECTION IT'S CLEAR, THEY CLIMBED TO 312 00:42:36,887 --> 00:42:43,594 RISE. TO RISE TO THE CRIES 1,000 FEET ABOVE THEM. TO RISE TO THE DEFENSE OF THE 313 00:42:43,661 --> 00:42:54,805 FIREFIGHTER BESIDE THEM. TO RISE BEYOND DUTY. TO A PLACE