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Our new Prime Minister
is facing a national crisis.
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It's going to be an absolutely
catastrophic winter
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unless the government steps in.
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What will Liz Truss do
about soaring energy bills?
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How can you justify
such a massive hike?
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How can you justify £8,000?
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It's ridiculous.
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Tonight we investigate
companies cashing in.
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The biggest winners in these crises
are the oil and gas producers.
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No question about that.
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And the extraordinary
profits being made.
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This is a moment of
real crisis, I think,
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where we can no longer justify
letting them get away with that.
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While vulnerable families
are pushed to the brink...
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They're raising their
prices and they just
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don't understand that for us
electricity is the difference
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between life and death.
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It
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It is
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It is an
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It is an essential
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It is an essential need
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It is an essential need for
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It is an essential need for our
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family
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family and
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family and our
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family and our child.
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One, two, three four five...
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Lauren lives in Birmingham
with her partner Sam
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and their two-year-old son Arlo.
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and their two-year-old son Arlo.
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She's a primary school teacher,
and he's an illustrator.
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They take home just above the
average household income of £31,000.
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But that's no longer enough.
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Petrol has gone up a lot.
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We are spending a lot more
to get and from work now.
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Nursery fees have gone up.
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Our rent has gone up.
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And our gas and electric has gone up
probably the most, hasn't it?
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Yes.
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So, a year ago we were paying
about £100 a month,
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and now it is £250 a month
for our gas and electric.
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So, it's really hiked up.
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It's at the point now
where we feel like we are kind
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of scraping at the barrel -
we are being as sensible as we can.
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But it is just getting
tighter and tighter.
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Heart-breaking, isn't it?
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We work every day
and then at the end
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of the month it all disappears.
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UK gas and electricity prices have
already doubled in the past year.
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They're expected to rise to more
than £5,000 a year in January.
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Could you afford that?
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I don't think we will be able to.
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No.
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We are already at our limit
with the energy bill
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at the minute and we
can't afford any more.
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And to think about it
going up again,
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you just feel really helpless.
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The UK is the hardest-hit
country in western Europe.
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More than half of households
are expected
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to be pushed into fuel poverty.
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I think we're entering into
a real national emergency now.
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We've already seen around
seven million people not able
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to afford all the essentials,
so people who are having
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to skip meals, not be
able to have showers,
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afford toiletries, can't
heat their homes properly.
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It's going to be an absolutely
catastrophic winter
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unless the government steps in.
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The crisis started with increased
demand for energy
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as the world
came out of lockdown.
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Then Russia invaded Ukraine,
and the gas price spiralled further.
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Prices had already
increased before the war.
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And then when Russia invaded
Ukraine in February 2022,
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prices went up even more.
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So it's an unprecedented sequence
of events that starts from Covid
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and ends with the war in Ukraine.
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The impact of soaring gas
and electricity prices
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will be felt by every one of us.
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This year, UK households
are expected to pay over
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£100 billion more for their energy
than they did last year.
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It's an incredible sum of money.
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So where's all that
extra cash going?
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Unlike much of Europe, the
UK isn't dependent on Russian gas.
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Our biggest foreign
supplier is Norway.
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We paid the Norwegians
an extra £8 billion
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in the first six
months of this year.
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And the cost of gas
has soared since then.
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Norway's state-owned energy company
tweeted its financial results
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with emojis of bags of cash.
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The Norwegians are already
the equivalent of the Saudi Arabian
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oil sheikhs, wearing jeans.
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In simple terms,
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Norway provides somewhere in
the region of 25% to 30% of our gas.
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And the wholesale price of that gas
has gone up five times
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from its average level.
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So simple arithmetic says that,
that, er, the Norwegians
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are making five times
as much revenue from,
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GB consumers as they might have been
two or three years ago.
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British oil and gas companies
are cashing in too.
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But they're not owned by the state.
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So shareholders, including pension
funds, are getting big payouts.
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Between April and June this year,
BP made nearly £7 billion in profit.
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Its rival, Shell, did even better
with a profit of £9.4 billion
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in just three months.
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That's more than
a £100 million a day.
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The biggest winners in these crises
are the oil and gas producers.
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No question about that.
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Any big energy price crisis results
in a massive transfer
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from the consumers to the producers
of those fossil fuels.
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By and large you are talking
about the big companies getting
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a lot richer on the back of people
who have to pay for
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the energy they need.
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And it's kind of as simple
as that at one level.
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Over the past year, BP has returned
almost £10 billion to shareholders
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in dividends and share buy-backs.
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Its boss has described
the company as a cash machine.
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Today we have high oil prices
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and a few things happen
when the price of oil is high.
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Number one, we do make more profits,
as you have seen this morning -
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that we can use
to reward our shareholders.
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And Shell has returned £15 billion
to shareholders in the last year.
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On the back of robust
operational performance,
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our strategy is delivering
for our shareholders.
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Both Shell and BP say they will be
providing financial support
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for people struggling this winter.
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And that they are investing billions
in the UK
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to deliver lower carbon energy.
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But the crisis in the energy market
has delivered a windfall
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for the energy producers.
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BP and Shell have operations
all over the world but some
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of their huge profits come from
oil and gas here in the North Sea.
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The North Sea still provides
half of the UK's gas.
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Much of it comes ashore here
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at Shell's Bacton
gas plant in Norfolk.
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So what happens down here?
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There's eight pipelines
going into Bacton from the gas rigs
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in the North Sea.
Um, it's a 24-hour operation.
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It's a major employer
around this area, as well.
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They take the gas in
there and then pipe it off
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to other places.
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In May, the government
announced a windfall tax -
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an additional 25% on profits
from North sea oil and gas.
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It is possible to both tax
extraordinary profits fairly
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and incentivise investment.
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So we will introduce a temporary
targeted energy profits levy.
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The government says the new tax
will increase investment and raise
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£5 billion over the next year.
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But critics say the tax
isn't all it seems.
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Dan Neidle is
a Labour-supporting lawyer.
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He used to be head of tax at one
of the City's biggest legal firms.
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So, this tax, it's often
called a windfall tax.
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It's not strictly a windfall tax
because it's not retrospective.
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It's a tax that
applies going forward.
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So most of the massive profits
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from the six months of this
year aren't touched.
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Correct.
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The windfall tax also has
an investment allowance
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which is intended
to encourage investment.
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The problem is the time horizon
of the windfall tax is so limited,
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it's very unlikely it
will encourage any investment.
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So all the investment allowance
is doing is throwing money away.
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It's a dead weight cost and we can
estimate reasonably conservatively
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that the minimum cost
of that is £3.2 billion.
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It is impossible to justify
oil and gas companies
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making massive profits,
while households
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all across the country are looking
at energy bills that they can't
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afford, so, there is clearly a need
to help offset some of that
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real suffering and frankly, despair,
that families are going to be
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pushed into as a result of exactly
the same dynamics that are causing
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unexpected and indeed record profits
for the oil and gas industry.
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Customers don't
buy gas and electricity
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from the likes of BP and Shell.
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They pay energy suppliers who have
bought it on the open market.
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Some suppliers have been
accused of cashing in too.
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It's quite a lot, isn't it?
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They are saying there that prices
are going to rise by 12%.
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In south Wales, Liz Bergelin and
her husband Pete use British Gas.
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She's a childminder
and he's a lecturer.
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It
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It is
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It is going
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It is going to
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It is going to be
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It is going to be a
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It is going to be a tough
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It is going to be a tough time.
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They earn around the average
household income.
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And they're worried
about their energy bill.
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Every month you are looking,
are we going to have enough money
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to pay all the bills at the end
of the day and keep
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a roof over our heads?
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And if it increases by £100, £200,
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then where are we going to find
those extra pounds?
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It's a lot.
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So what are you going to do
if you can't find the extra?
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I really don't know how
we are going to manage,
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to be fair.
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It's going to be a difficult
time, definitely.
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Liz would like to find
a fixed-rate energy deal
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to protect her against
further price rises.
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So this came through at
the beginning of August.
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But she says the deals on offer
from energy suppliers
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are far too expensive.
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So I had an email from British Gas
which basically gave me
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the reassurance of being able
to come into a fixed rate tariff.
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So this is what we are paying,
about £3,000,
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so which is about £250 a month,
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But I could be reassured
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and fix my prices in for
just over £8000 a year.
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That's astronomical!
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What did you think
when you opened that?
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I was really angry.
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How can you justify such a massive
hike in your fixed rate tariff?
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How can you justify £8,000?
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It's ridiculous.
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Centrica, the company
that owns British Gas,
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says fixed rate offers
are "based on projections
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as to where prices will go".
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It says it will use 10%
of British Gas profits
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to "help
customers who need it the most".
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And that
it's "making long-term investments
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"to support the UK's energy
security and resilience".
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There is a limit on the amount
energy suppliers in Great Britain
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can charge customers.
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The regulator Ofgem sets
a maximum price for each unit
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of gas and electricity.
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But the price cap keeps going up.
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Ofgem says it has to allow energy
suppliers to put up their bills
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in line with the rising cost of gas.
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If it doesn't raise the price cap,
suppliers will go bust.
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29 of them have already gone under
since the crisis started.
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But one of Ofgem's directors has
resigned in protest.
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This is her first interview.
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The Ofgem board has to weigh up
a number of competing desirable
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things when it takes decisions
on the price cap.
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One is keeping the market reasonably
stable, but another one
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is obviously protecting
the interests of consumers.
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My view was that the top priority
to protect consumers this winter
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was to keep bills as low as possible
and that's not the decision
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that the board took.
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The board took the decision
to actually allow suppliers to claw
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back more funds on bills,
to get them through this
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very difficult period.
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I couldn't agree with that.
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Is the price cap fit for purpose?
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00:15:29,314 --> 00:15:32,874
The price cap
was invented to deal
248
00:15:32,914 --> 00:15:37,354
with yesterday's problem,
and it really isn't fit for dealing
249
00:15:37,394 --> 00:15:42,034
with today's problem,
which is extremely high and volatile
250
00:15:42,074 --> 00:15:46,514
energy prices, because it can't
reduce the wholesale price.
251
00:15:46,554 --> 00:15:49,194
It's only dealing with
the retail bit of the market.
252
00:15:49,234 --> 00:15:51,594
So I think now we need
a completely different set
253
00:15:51,634 --> 00:15:54,274
of solutions in order to protect
consumers and, in my view,
254
00:15:54,314 --> 00:15:58,234
only government can actually
provide those solutions.
255
00:16:05,154 --> 00:16:08,874
Ofgem says it's working
with the Government and industry
256
00:16:08,914 --> 00:16:10,794
to find solutions, and is doing
everything possible
257
00:16:10,834 --> 00:16:14,034
to protect customers.
258
00:16:20,314 --> 00:16:25,274
Ten days ago, another rise
in the price cap was announced.
259
00:16:25,354 --> 00:16:28,554
Millions of households in England,
Scotland and Wales will see
260
00:16:28,594 --> 00:16:30,994
their energy bills soar by 80%
after the regulator...
261
00:16:31,034 --> 00:16:32,634
Shocking.
262
00:16:32,674 --> 00:16:35,074
..raised its price cap.
263
00:16:35,114 --> 00:16:39,914
Liz is still on a variable rate,
so her bills are going up again.
264
00:16:39,954 --> 00:16:44,834
Now in October, that
will jump to £3549 a year.
265
00:16:44,874 --> 00:16:49,074
It will be bigger than our mortgage.
266
00:16:49,114 --> 00:16:53,914
We will maybe able to have support
from other family members, you know,
267
00:16:53,954 --> 00:16:56,994
but at the same time,
you don't want to be doing that -
268
00:16:57,034 --> 00:16:59,434
calling on people in your
family to help pay your
269
00:16:59,474 --> 00:17:00,474
regular household bills.
270
00:17:00,514 --> 00:17:03,154
That just doesn't sit well at all.
271
00:17:03,194 --> 00:17:05,354
It's not what people
should be doing.
272
00:17:05,394 --> 00:17:08,474
They shouldn't be looking to get
a loan to pay their energy bills.
273
00:17:08,514 --> 00:17:11,434
It's just not...it's not right.
274
00:17:15,514 --> 00:17:19,154
It's not just the price
of gas that's spiralling -
275
00:17:19,194 --> 00:17:23,714
the price of electricity increased
five-fold in a year,
276
00:17:23,754 --> 00:17:27,594
from £80 a megawatt hour
to around £400.
277
00:17:27,634 --> 00:17:31,074
The steep rise in electricity
prices makes sense
278
00:17:31,114 --> 00:17:33,354
if it's powered by expensive gas.
279
00:17:33,394 --> 00:17:37,434
But more than half the UK's
electricity comes from
280
00:17:37,474 --> 00:17:40,554
other power sources,
like nuclear or renewables.
281
00:17:40,594 --> 00:17:43,034
So why's that gone up too?
282
00:17:45,234 --> 00:17:47,634
This graph shows what's going on.
283
00:17:47,674 --> 00:17:51,434
It doesn't matter how
electricity is produced.
284
00:17:51,474 --> 00:17:54,514
It always tracks the price of gas.
285
00:17:57,594 --> 00:18:01,994
I think what many people
find surprising is that the 40%
286
00:18:02,034 --> 00:18:05,274
of our electricity that we get
from gas sets the price
287
00:18:05,314 --> 00:18:08,514
on the whole electricity market.
288
00:18:08,554 --> 00:18:11,114
So when the price of gas
goes up, the price of
289
00:18:11,154 --> 00:18:12,954
electricity goes up too.
290
00:18:12,994 --> 00:18:16,034
And because the price of gas has
gone up five times or so,
291
00:18:16,074 --> 00:18:19,834
the price of electricity has gone up
by a similar amount.
292
00:18:25,634 --> 00:18:28,714
It means companies that make
electricity without using gas
293
00:18:28,754 --> 00:18:31,834
can make a killing.
294
00:18:35,354 --> 00:18:39,314
This is Sizewell B, in Suffolk.
295
00:18:40,314 --> 00:18:45,474
15% of the UK's electricity comes
from nuclear plants like this one.
296
00:18:47,074 --> 00:18:49,834
The cost of generating
electricity from nuclear power
297
00:18:49,874 --> 00:18:52,554
isn't really going up.
298
00:18:52,594 --> 00:18:55,514
But the market price
for electricity has skyrocketing.
299
00:18:55,554 --> 00:18:59,074
It means a windfall
for the nuclear industry.
300
00:19:04,154 --> 00:19:08,834
EDF - the French company that
owns our nuclear power stations -
301
00:19:08,874 --> 00:19:11,394
hasn't made a big profit yet.
302
00:19:11,434 --> 00:19:16,594
It's locked into long-term sales
contracts at much lower prices.
303
00:19:16,994 --> 00:19:21,474
But as these contracts end,
EDF will be able to sell electricity
304
00:19:21,514 --> 00:19:25,594
for far more than it costs to make.
305
00:19:28,194 --> 00:19:30,874
You can see the profits
to be made by looking
306
00:19:30,914 --> 00:19:34,234
at EDF's business partner,
Centrica.
307
00:19:34,274 --> 00:19:38,874
It's also selling some of that
nuclear electricity.
308
00:19:38,914 --> 00:19:42,554
And the price it's charging has
already doubled in the past year.
309
00:19:42,594 --> 00:19:46,354
It's helped Centrica's overall
profits rise five-fold
310
00:19:46,394 --> 00:19:49,554
over the same period.
311
00:19:50,394 --> 00:19:54,914
Both companies say nuclear
is a long-term investment and that
312
00:19:54,954 --> 00:19:59,034
profits should not be assessed
on a short-term basis.
313
00:20:00,874 --> 00:20:04,794
The nuclear industry is doing
very well at the moment.
314
00:20:04,834 --> 00:20:07,554
We don't know from exactly
what contracts they've entered into.
315
00:20:07,594 --> 00:20:10,874
We would certainly expect
that the nuclear generators
316
00:20:10,914 --> 00:20:13,234
are making much higher profits
than they would do normally.
317
00:20:13,274 --> 00:20:15,874
It's really as simple as that.
318
00:20:22,594 --> 00:20:26,914
It's a similar story
with wind farms.
319
00:20:31,554 --> 00:20:33,914
Modern wind farms can
make a megawatt hour
320
00:20:33,954 --> 00:20:37,594
of electricity for less than £50.
321
00:20:37,634 --> 00:20:40,874
But you can currently sell that
megawatt hour for many times
322
00:20:40,914 --> 00:20:43,514
that price on the open market,
323
00:20:43,554 --> 00:20:46,754
so there are extraordinary
profits to be made.
324
00:20:47,994 --> 00:20:51,794
The Government says it's looking
at ways to "decouple" electricity
325
00:20:51,834 --> 00:20:55,434
prices from the price of gas.
326
00:20:55,474 --> 00:20:58,114
But there's no quick fix,
327
00:20:58,154 --> 00:21:01,074
even though we're
all paying so much.
328
00:21:01,794 --> 00:21:05,634
We've made some estimates of how
much the revenues in the electricity
329
00:21:05,674 --> 00:21:09,914
sector have increased.
330
00:21:09,954 --> 00:21:13,554
Roughly, we find the revenues
going to wholesale generators
331
00:21:13,594 --> 00:21:17,834
went up from about 14,
£14.5 billion in 2019,
332
00:21:17,874 --> 00:21:22,074
to 30 billion by 2021,
and our estimate is that
333
00:21:22,114 --> 00:21:24,594
will close to double again.
334
00:21:24,634 --> 00:21:28,514
Almost certainly this
year over £50 billion.
335
00:21:28,554 --> 00:21:31,434
Now, some of that is taken up
genuinely by the increased cost
336
00:21:31,474 --> 00:21:33,634
of running gas plants.
337
00:21:33,674 --> 00:21:38,834
But I think it is quite clear that
if the electricity system reflected
338
00:21:38,954 --> 00:21:43,434
the average cost of making
the stuff, it would save consumers
339
00:21:43,474 --> 00:21:46,274
at least 10 billion a year.
340
00:21:49,354 --> 00:21:54,154
Some wind farms aren't just
profiting from sky-high prices -
341
00:21:54,194 --> 00:21:57,834
they're getting hand-outs on top.
342
00:21:58,074 --> 00:22:01,354
The Government brought
in the subsidies 20 years ago
343
00:22:01,394 --> 00:22:03,674
to encourage green energy.
344
00:22:03,714 --> 00:22:08,594
They add another £6 billion a year
to our electricity bills.
345
00:22:11,034 --> 00:22:15,314
For those renewable generators
that got into the early
346
00:22:15,354 --> 00:22:17,314
subsidy system, they got
two income streams.
347
00:22:17,354 --> 00:22:19,794
They're selling into the wholesale
market, but they've also got
348
00:22:19,834 --> 00:22:22,994
the contract that guarantees them
a subsidy on top of that from every
349
00:22:23,034 --> 00:22:28,194
unit of renewable energy they sell.
350
00:22:30,154 --> 00:22:33,394
So, yeah, those renewable generators
are doing extremely well now.
351
00:22:35,954 --> 00:22:40,954
One company doing particularly well
is Greencoat UK Wind.
352
00:22:41,234 --> 00:22:45,354
It has stakes in 38 wind farms that
get the green subsidy,
353
00:22:45,394 --> 00:22:49,634
like this one in South Wales.
354
00:22:50,914 --> 00:22:53,714
Greencoat can now get about four
times as much for its electricity
355
00:22:53,754 --> 00:22:56,994
as it did a year ago.
356
00:22:57,034 --> 00:23:00,474
That's a huge windfall profit,
and the company still gets
357
00:23:00,514 --> 00:23:04,474
the subsidies from our energy bills
on top of that.
358
00:23:09,634 --> 00:23:14,634
Greencoat stands to get millions
of pounds in subsidies this year,
359
00:23:15,074 --> 00:23:20,314
while the company's profits more
than quadrupled to £550 million.
360
00:23:24,194 --> 00:23:28,154
Greencoat says it "pays a fixed
dividend" to shareholders
361
00:23:28,194 --> 00:23:30,474
and all remaining cash
is "reinvested into further
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00:23:30,514 --> 00:23:34,154
renewables capacity in the UK".
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00:23:35,354 --> 00:23:40,234
The company says it has "invested
over £4.5 billion and plays
364
00:23:40,274 --> 00:23:43,674
a crucial role in the UK's long-term
energy security and
365
00:23:43,714 --> 00:23:46,514
low-carbon transition".
366
00:24:02,834 --> 00:24:06,594
It's the most vulnerable families
who are paying the price
367
00:24:06,634 --> 00:24:10,474
of the UK's energy crisis.
368
00:24:10,914 --> 00:24:13,114
How are you doing?
369
00:24:13,154 --> 00:24:17,954
You're relaxing, are you?
370
00:24:17,994 --> 00:24:22,034
Dan cares for his nine year-old
daughter, Elisa, in Bournemouth.
371
00:24:22,074 --> 00:24:24,874
She has a severe form
of cerebral palsy.
372
00:24:24,914 --> 00:24:28,154
Good girl.
373
00:24:28,194 --> 00:24:32,554
Um, so Elisa has various
medication throughout the day.
374
00:24:32,594 --> 00:24:37,514
So, she has them all directly
into her stomach using a button.
375
00:24:39,234 --> 00:24:42,154
Is that nice?
376
00:24:45,834 --> 00:24:50,194
The machines that keep her alive
all use electricity.
377
00:24:50,234 --> 00:24:54,594
And the family's bill
has trebled in a year.
378
00:24:56,834 --> 00:25:02,074
So we can afford to pay
for the bills that keep Elisa alive,
379
00:25:03,674 --> 00:25:05,714
which about works -
if the bill stays like
380
00:25:05,754 --> 00:25:08,914
this - it about works.
381
00:25:08,954 --> 00:25:11,234
But not for long, especially
if there's going to be
382
00:25:11,274 --> 00:25:13,434
another price hike.
383
00:25:13,474 --> 00:25:15,474
We can't shave off
anything any more,
384
00:25:15,514 --> 00:25:18,114
so I don't know what we
are going to do then.
385
00:25:18,154 --> 00:25:20,914
Our dependency is total.
386
00:25:20,954 --> 00:25:26,034
We can't shave off anything
from what we need for Elisa.
387
00:25:26,354 --> 00:25:31,554
So let's say we can't afford
to feed her through the feed pump -
388
00:25:31,634 --> 00:25:34,034
she would starve.
389
00:25:34,074 --> 00:25:38,954
That's the only way to feed her,
through the button.
390
00:25:38,994 --> 00:25:42,034
So all of this equipment,
they are a lifeline for her -
391
00:25:42,074 --> 00:25:44,114
they literally keep her alive.
392
00:25:44,154 --> 00:25:46,354
We need them.
393
00:25:55,594 --> 00:25:58,674
So I might have to put some
oxygen on in a moment
394
00:25:58,714 --> 00:26:00,594
cos her saturation levels
are dipping a little bit.
395
00:26:00,634 --> 00:26:03,234
It's probably because she's
starting to fall asleep.
396
00:26:08,914 --> 00:26:13,954
They're raising their prices
and they just don't understand that
397
00:26:14,034 --> 00:26:18,754
for us, electricity is the
difference between life and death.
398
00:26:21,834 --> 00:26:25,754
If prices keep rising,
they may not be able to afford
399
00:26:25,794 --> 00:26:29,234
to care for Elisa at home.
400
00:26:31,634 --> 00:26:35,914
I'm worried, if there
is going to be another price hike,
401
00:26:35,954 --> 00:26:38,754
I am worried that we
can't keep Elisa home.
402
00:26:38,794 --> 00:26:41,674
That...
403
00:26:41,714 --> 00:26:44,834
Because we need to look at -
as much as we would love
404
00:26:44,874 --> 00:26:48,474
to have her home - we need to look
at where she is the safest,
405
00:26:48,514 --> 00:26:53,234
and if we can't afford our bills
then she would be safest
406
00:26:53,274 --> 00:26:57,754
in a hospital where the equipment
is there, that she needs.
407
00:26:57,794 --> 00:27:01,314
I don't - we don't want
that to happen but
408
00:27:01,354 --> 00:27:04,354
if there is no other option,
then that might happen.
409
00:27:10,474 --> 00:27:15,674
The Government says its "£37 billion
package of help" will see most
410
00:27:15,794 --> 00:27:20,834
people receive a "£400 discount
on their energy bills",
411
00:27:20,914 --> 00:27:26,074
and that "one in four UK households
will see £1200 extra support".
412
00:27:28,154 --> 00:27:30,714
It says ministers are discussing
ways to "ensure markets function
413
00:27:30,754 --> 00:27:33,634
effectively for consumers".
414
00:27:39,914 --> 00:27:44,834
Britain's new Prime Minister has
promised tax cuts and a plan
415
00:27:44,874 --> 00:27:49,874
within the next week to deal
with soaring energy costs.
416
00:27:49,914 --> 00:27:52,034
But Liz Truss has ruled out
further windfall taxes
417
00:27:52,074 --> 00:27:55,994
on the energy companies.
418
00:27:56,034 --> 00:27:58,394
And how do you feel
when you hear the news,
419
00:27:58,434 --> 00:28:00,834
that these energy producers
are making eye-watering profits?
420
00:28:00,874 --> 00:28:04,474
It makes you so angry.
421
00:28:04,514 --> 00:28:07,554
What's their profit going to be
in the winter when they hike up
422
00:28:07,594 --> 00:28:10,674
all of our prices and we can't
afford our energy bill any more?
423
00:28:10,714 --> 00:28:12,194
It's just disgusting.
424
00:28:12,234 --> 00:28:16,474
The energy companies say they're
concerned about customers
425
00:28:16,514 --> 00:28:21,234
and have put forward plans
to ease the crisis.
426
00:28:21,274 --> 00:28:25,834
But the profits of some companies
look set to rise still further.
427
00:28:28,914 --> 00:28:33,114
I think it's quite obscene
for energy companies to be
428
00:28:33,154 --> 00:28:38,394
posting profits in the billions
when we are struggling
429
00:28:39,034 --> 00:28:41,634
to actually pay their bills.
430
00:28:41,674 --> 00:28:44,674
And I think energy companies
are isolated from the reality
431
00:28:44,714 --> 00:28:48,074
of a family like ours.