This'll make all the difference to our wheelchair-using patients.
It's all in the details.
You're right, we should have done this a long time ago.
Well, you've done it now. I'll leave you to it!
Oh, the tech guy who's coming to fix the patient booking system
should be here any time now, hopefully before lunch.
Give me a shout if you need me. I'll be in my office,
ploughing through a million emails.
What's SHE doing?
Erm, rehearsing something?
For a job, by the looks of things. Interviews can be very stressful.
I don't know. I was the only sane one that turned up for this job.
There was me, a hippy, a know-it-all,
and he hired a mole.
I've been summoned to an impromptu meeting,
so will you guys be OK dealing with the tech guy when he arrives?
PHONE VIBRATES
Of course! No probs.
SHE SIGHS
No, I kept my email concise.
We need a new partner at the Mill to share the workload - simple.
I'd have elaborated as to why.
Well, that's what this meeting's for. Anyway, look, Bear's not going
to care, this is business.
KNOCK ON DOOR
Afternoon.
So, I didn't see this coming. It's really not a big deal,
we've been here before. May I ask why we need a new partner?
What? Erm...
Is everything OK? Are there any issues I need to be aware of?
No, not at all, Daniel and I are very happy,
we're just looking at an adjustment to our work/life balance.
Fair enough. OK.
So plan A is to ask one of the existing doctors, right?
They'll say no. Jimmi used to be a partner,
but took his money out of The Mill about four years ago.
Yeah, he's been approached since and said no. They all did.
When was the last time you asked? A couple of years ago, maybe.
Don't you think anything's changed for any of them?
We should definitely ask again.
Imagine if the first they hear of the partnership opportunity is
when it's been advertised. They won't care. I'd care.
All right, well, I'll tell you what, I will go and ask them, and I'll be
back in a minute. Come on, look, we've got to do this properly.
Erm, if everyone says no by the end of today, fine,
we'll advertise externally.
Of course, Bear, you are absolutely right.
At lunch, I will go to the Campus, and I will speak to Emma,
and, Daniel, you can ask everyone here. OK. Thank you.
You'll be closing in, like, one minute.
Dr Haskey is actually going to see me, isn't he?
Appointments running over IS always a possibility,
but Dr Haskey will absolutely see you, regardless of the time.
Right, that's all sorted, then. Thanks, bye.
You got a computer in need of CPR?
Hilarious. Who are you, Joe Lycett?
John Huxley, Alpha Class IT. Nice to meet you, erm...Scarlett.
OK, shall I show you the problem? Yeah.
So if I put in, like, erm, "Mr Huxley," for example... Yeah.
..well, it duplicates across every week.
But then if I delete it,
the original appointment disappears as well.
Gotcha. Leave it with me.
Oh, I don't suppose the kettle's on, is it?
It can be. What do you want - tea or coffee? Coffee, milk and two. OK.
Miss Mulgrave, Dr Haskey's free now if you'd like to go through.
I'm really sorry for the delay, Emily, it's one of those days.
So you are here for an IBS check.
Usual starter for ten - how are your bowel movements?
Bowel movements are normal, diet's fine, exercise is fine.
What exactly have you eaten today? All the right things.
My diet's fine, I've said, and I'll grab some lunch after my interview.
Job interview? Terrific! If I ever get there!
SHE LAUGHS
Yeah, I'm really sorry,
we're rather tardy today.
So, look, if everything's fine, then I'm happy if you're happy.
Meals, movement, mindfulness, it's all good!
SHE CHUCKLES
Great, so, deep breaths, calm, and go get them, tiger!
"Believe it, achieve it."
All the best.
I already know exactly what you're going to say,
but, in the spirit of fairness, I'm going to ask anyway.
Would you be interested in buying into The Mill?
Ah-ha, so THAT'S what you've been plotting. Hmm!
This is as well as you and Daniel, not instead of? Oh, yes,
we're going nowhere. Good. And, no, thank you.
Anyway, how come? Are you taking up a speciality? Oh, the opposite.
Daniel and I just need some more time to ourselves.
I spend all my time juggling agencies, admin, rotas, referrals,
I even had to work on Reception the other day. The poor patients.
I mean, as if being ill wasn't bad enough.
Says, "Doc, I think I'm going deaf!"
And the Doc says, "Can you describe the symptoms for me?"
And the guy says, "Homer's fat and yellow and Marge has blue hair."
HE LAUGHS
Have you done the home visits lists for Ruhma this afternoon?
No, not yet, but it's only going to take two seconds to print.
You can't print a list that might show duplicates,
it'll need doing by hand. How long is this going to take to be fixed?
Could be a long job. Time management's an acquired art.
She said she was making me a cuppa then got sidetracked.
You've not been offered a cuppa yet? I WAS offered... Doesn't matter,
I'll survive. I expect you're nearly done, though, already?
What will you have? Coffee, milk and two.
Thank you, erm...
..Kirsty. Mm-hm.
KNOCK ON DOOR
Yo! Come in. Got a minute?
Only if it is actually a minute, I've got a couple
of hours' worth of paperwork to do before afternoon surgery.
This will be done in 30 seconds. So, question -
would you like to become a partner at The Mill Health Centre? Erm...
..thank you, I'm flattered.
But, to be honest, between Rapid Response
and running the MSU, I think I'm doing all the hours I want,
and can actually fit in. I wouldn't do a partnership justice.
Anyway, you and Zara make it look easy, I'm not sure
I'm ready for the responsibility! I completely understand. 27 seconds.
Jimbo? Hey. All right? Yeah.
Erm, question - how would you like to be a partner in
The Mill Health Centre?
LAUGHS: So that's why you and Zara have been whispering in corners.
Yeah, well, we needed to get the idea clear in our heads
before mentioning it to anybody else.
Mm. Yeah, I'm going to have to say no, mate, again. No worries.
Bear just wanted us to ask everyone here before advertising externally.
Well, be careful, cos the wrong person might just surprise you
by saying yes. Yeah.
Yeah, Daniel, a million times, yes!
There's a few things I'll need - a gold sign for the door.
A couple of parking spaces to call my own. I should call my mother.
She's always dreamed that one day I would have a job where
I'd sit in a lovely big office, wear a sharp suit,
stroll around pretending I was overworked and underpaid.
Mm, a simple no would have sufficed. I'll be Jimmi Clay's boss.
Oh, imagine the things that I could get him to do for me!
Believe it, achieve it.
Believe it, achieve...
SHE GASPS
OK. Believe it, achieve it...
You know, I work with apprentices who watch a video on how to fix
a computer and they think that makes them an expert.
Till they get into the workplace.
Mm. But they still think they've got nothing to
learn from the likes of us.
I think it's details like courtesy that matter in client-facing roles.
Ooh, I don't suppose you've got a biscuit to go with that, do you?
Thanks for, erm...looking after me.
PHONE ALERT
SHE SIGHS
Hello?
Erm...I'm just going to leave this here.
TOILET FLUSHES
My coat!
"Candidates must be competent in operational
"and strategic decision-making, as well as provide daily medical
"care and services to the practice community..." Yadda, yadda.
"..identifying opportunities to improve existing systems."
Good grief!
Candidates must have the ability to magic extra hours out of thin air.
They must also be able to grow an extra pair of arms
so that they can juggle whatever extra jobs are thrown at them,
and furthermore, they must be satisfied in having no spare
cash and no life to speak of.
Right, OK, forget about that. Tomorrow night,
two-for-one cocktails. Is that what it's come to -
blocking out the stresses of life with alcohol?
That's what we've always done. Is it? I can't even remember.
Well, if you don't want to come... Oh, no. What time - and where?
Emily Mulgrave, please.
SHE GROANS
"Believe it, achieve it. Yeah, right.
Here.
Thanks for, erm, looking after me.
Kirsty did say she was making me one, but...
..she promised me biscuits as well. Are you going to be much longer?
Chocolate biscuits give me a sugar rush and make me work twice as fast.
Chocolate biscuits coming up. Twice as fast as what - a snail?
Thank goodness you came back. That coat's not for sale.
Is this your shop? Yeah, but that coat you bought...
Do you know who donated it? Come inside.
This is going to sound weird,
but I need to speak to the owner of this coat.
I found...I'm worried for them.
You can leave it with me. It's private.
I can't explain it, I just need to speak to the person who wrote it.
I know what's in the note. It was a joke, a bad one.
So it's nothing to worry about.
Let me refund you. Â£20? For your trouble.
Â£50?
It's yours.
It's OK. I'm Emily. Mags, but I really don't need...
No, no, you don't need to talk to me, Mags,
but please, please talk to someone.
EMILY GROANS
What's wrong? What's happening? It's never been this bad before!
What do you need me to do? Get me to a toilet!
Of course. It's out back.
Have you been making John drinks? I figured that somebody should.
He told me you hadn't. He told me that YOU hadn't.
SHE SIGHS
KNOCK ON DOOR
SHE SIGHS
She needs to see Dr Haskey.
I'll take you in straight away. You'll have to stay there.
Mags, don't leave. I won't. Mags, is it? Do you want to take a seat?
I'm fine. Don't worry, your friend will be fine now.
Oh, we're not friends, I don't know her.
I just want my coat back.
OK.
Your stomach is pretty distended.
Muscle spasms in the bowel can be rather scary.
The woman who drove us here, is she still in the waiting room?
I have no idea. Can you check?
So take some paracetamol for the pain and I'm going to
prescribe something to try and control any further spasms.
HE SIGHS
This morning, when you told me everything was fine and normal,
were you telling me the truth?
Emily, nothing is more important than your health.
I'm sorry, am I keeping you
from something else? No, no, I'm listening.
I'm just not the one you should be worrying about right now.
Now could be the time to talk to someone, if you're ready to.
Come on.
You're under no pressure to stay and talk,
but, if you want to, we're closed for lunch and I'm right here.
The note isn't mine, so you've no need to worry.
It's my son's.
David took his own life last year.
I'm so sorry.
This is why I get up each day and help people in crisis.
You pay it forward. That helps lots of people through their grief. Yeah?
So when does it stop?
"I tried so long to find my way through,
"but all I see are the ways I fail
"and the ways I let people down."
How do I stop grieving and remember my son as I'm supposed to,
when these were his last words to me?
They're not his last words. Take a look at the final part again.
"Don't ever think you put a foot wrong.
"Don't ever think I wanted to leave you.
"You are why I stayed for so long."
Maybe that's what you should try and hold on to.
David was, erm...sociable.
Funny. Loving.
How did he think himself such a failure,
and a disappointment,
when all I saw was the best, brightest boy in the world?
I should have paid more attention. You still wouldn't have seen it.
He'd have struggled to be honest with himself, let alone his mam.
It's not about the truth, it's about what's in his head.
Pass me your mug, please. Mm? Oh.
HE CLEARS HIS THROAT
And the other three?
OK, it's a fair cop.
At some point, someone duplicated
an appointment rather than just moved it. Easy done.
That instruction hung around and has been duplicating appointments
ever since. I turned it on and off again.
Thank you for a lovely afternoon!
I had two hours to kill in between a string of mind-numbingly dull
corporate jobs.
I'm glad I got to spend them with you. Are you joking?!
You've just been messing us around because you've got a boring job?
From eight till eight, I'm either sat at a computer on my own
or I'm in the van doing crosswords.
We used to work in pairs, you know, chat, have a laugh,
a beer at the end of the shift, but...cutbacks.
You two are lucky.
SHE SIGHS
Thank you for the coffees,
the biscuits, and the company.
Bye, then. Yeah, bye. See you.
It must be boring, though, working on your own all day.
Good we don't have to.
Ending the shift with a drink sounds like a good idea.
People who struggle with self-esteem find it really
difficult to see their own potential.
And that fear of trying and then failing can be...
..well, it can be crippling.
He could never see how amazing he was.
Have you had any support since it happened? No.
I've never even said it out loud before today.
My son took his own life.
Thank you. Me? Well, for caring about him.
For wanting to help him. To save him, even.
I mean, you didn't know that the note was a year old.
Why did you rush to help?
Because constantly feeling rubbish about yourself is exhausting.
I wanted to help David see that it passes.
I let people down,
using my illness as an excuse, whenever.
I didn't leave the interview because of an IBS flare,
I left because I was scared.
I'm not as good as other people, I know I'm not.
SHE SNIFFS
I try, I do try, but the fear really is crippling.
SHE GASPS
I get it. And you seeing that is brave.
That is something we can work on,
because the second you name your problem,
the second it starts to lose its power, and you regain yours.
Thanks for humouring me.
I thought Sid might go for it, but he said he's got so much on.
The first time we asked the others about a partnership,
we thought they'd be fighting each other for the opportunity, too.
Can we now agree that advertising externally is the next step?
I'll draw up a job description. Perfect.
You know, I am starting to see
the benefit of bringing some new blood into The Mill.
Yeah, this could be really good for me. For you?
Yeah, you know, with an impartial, independent partner,
there'll be no more being ganged up on and outnumbered by you two!
SHE LAUGHS
Yeah, I might actually get my own way once in a while.
SHE LAUGHS
I know I've wasted a lot of your time.
Not one second of my time has been wasted. Listen, I'm sorry,
I'm not even a patient here and I've wasted so much of your...
Hey, it's all good. So, next steps.
Mags, you're going
to talk to your own GP about maybe getting some counselling, yeah?
And, Emily, you're going to call again and rearrange your interview.
Yeah, you are! "Don't fear failure, fear not getting the chance."
Cruz Ramirez - Cars 3,
a greatly underrated trilogy all about the pace of life,
how we need to stop and slow down for a while.
Hey, can I still get a refund on that coat?
I'm going to need a new outfit.
I can do better than that.
I'm sorry for the other day. It's OK.
I'm sorry as well. Shall we start again?
Sure.
Thanks. I mean, I'll buy next time.
I can't believe I left my purse at home. My treat.
PHONE BUZZES
Sorry.
Give me a minute.
Rich?
I've spoken to Marty, and, Kirst, I'm really sorry
but I can't stay at his.
What do you mean? You said you'd sorted it. He did,
but his wife's an insomniac with four different boxsets on the go...
She's having none of it,
I'm really sorry. Where are you going to...?
It'll just be for a couple more nights.
Look, I know it's not ideal, but
we can put up with each other for a bit longer, can't we?
I'll buy you a char sui fried rice from the Happy Pagoda.
SINGSONGY: It's your favourite! I don't want a takeaway.
I really did try, Kirsty, I'm sorry. Fine, but no takeaway.
I'm out with a friend.
LAUGHS: You look taller!
That'll be my big head adding a couple of inches.
Well, they wouldn't have agreed to see you again
if they didn't think you were worth it.
Thanks, Mags.
What about you - you OK? I am.
I used to think that hiding was easy, standing still was easy,
but it's actually just painful.
I don't think you need to throw it away to move on,
I think you just have to not carry it around with you all the time.
Right, come on, you need to be word perfect for tomorrow.
SHE SIGHS
My...
SHE CHUCKLES
My name is Emily,
and I've been a soft furnishing designer for about five years now.
You won't have heard of me...yet.
I'd like to show you what I can do.
Another? Oh, I can't, sorry.
Somewhere I've got to be. You all right?
Yeah, fine.
Just a bit tired. I'll leave soon, too.
Thanks. See you tomorrow.
PHONE BUZZES
Another large red, please.
So, cards on the table.
Oh, I'm getting the full therapy treatment now.
Is that Scarlett?
I think that's something we should keep between ourselves.
Don't you realise it's hurting me?
No, no, no, Zara, don't...! My staff need me!