1
00:00:01,151 --> 00:00:03,004
THE CUSTOMER
IS NOT ALWAYS RIGHT.
2
00:00:03,004 --> 00:00:04,065
DON'T COME BACK, MADAME.
3
00:00:04,065 --> 00:00:05,086
I'D BE HAPPY
NOT TO SEE YOU AGAIN.
4
00:00:05,086 --> 00:00:06,127
GUYS, I MAKE EXCELLENT FOOD!
5
00:00:08,119 --> 00:00:11,063
I AM GOING
TO REALLY HURT SOMEBODY.
6
00:00:11,063 --> 00:00:13,125
MAY 10, 2013.
7
00:00:13,125 --> 00:00:16,019
YOU ARE BOTH NUTS.
8
00:00:16,019 --> 00:00:17,150
I KNOW.
9
00:00:17,150 --> 00:00:19,092
MILLIONS OF VIEWERS
WERE INTRODUCED
10
00:00:19,092 --> 00:00:20,134
TO AMY'S BAKING COMPANY.
11
00:00:20,134 --> 00:00:22,056
YOU ALL!
12
00:00:22,056 --> 00:00:23,247
THINK THAT YOU CAN COME IN HERE
AND SAY THESE THINGS!
13
00:00:23,247 --> 00:00:26,040
OH, MY GOD!
14
00:00:26,040 --> 00:00:27,162
WHAT THEY WITNESSED...
15
00:00:27,162 --> 00:00:28,243
DON'T WITH ME.
16
00:00:28,243 --> 00:00:30,000
YEAH, I WILL WITH YOU.
17
00:00:30,000 --> 00:00:30,055
YEAH, I WILL WITH YOU.
18
00:00:30,055 --> 00:00:31,136
WHO THE
DO YOU THINK YOU ARE?
19
00:00:31,136 --> 00:00:32,168
WAS A KITCHEN NIGHTMARES EPISODE
20
00:00:32,168 --> 00:00:33,259
UNLIKE ANY OTHER.
21
00:00:33,259 --> 00:00:35,221
YOU YOURSELF!
OUT!
22
00:00:35,221 --> 00:00:37,133
YOU, OUT!
23
00:00:37,133 --> 00:00:39,146
A RESTAURANT AND OWNER
SO DEEP IN DENIAL...
24
00:00:39,146 --> 00:00:42,129
IF ANYONE TELL ME
THAT MY WIFE'S FOOD IS NO GOOD,
25
00:00:42,129 --> 00:00:43,240
I JUST TELL THEM
TO LEAVE THE RESTAURANT.
26
00:00:43,240 --> 00:00:45,193
YOU LITTLE WEENIE!
KEEP WALKING!
27
00:00:45,193 --> 00:00:47,075
AND SO RESISTENT TO CHANGE...
28
00:00:47,075 --> 00:00:48,256
THESE ARE STORE-BOUGHT,
CRAP, FROZEN RAVIOLI.
29
00:00:48,256 --> 00:00:50,149
THEY'RE NOT CRAP,
AND THEY'RE DELICIOUS!
30
00:00:50,149 --> 00:00:51,150
OH!
31
00:00:51,150 --> 00:00:52,211
THAT CHEF RAMSAY
DID SOMETHING...
32
00:00:52,211 --> 00:00:54,143
I THINK YOU'RE TOO FAR GONE.
33
00:00:54,143 --> 00:00:56,065
HE HAS NEVER DONE BEFORE.
34
00:00:56,065 --> 00:00:58,088
THE RIGHT THING FOR ME...
IS TO GET OUT OF HERE.
35
00:00:58,088 --> 00:01:00,000
HE WALKED OUT.
WOW.
36
00:01:00,000 --> 00:01:00,120
HE WALKED OUT.
WOW.
37
00:01:00,120 --> 00:01:02,082
AND AS SHOCKING AS THAT WAS,
38
00:01:02,082 --> 00:01:04,195
WHAT FOLLOWED
WAS EQUALLY AS SHOCKING.
39
00:01:04,195 --> 00:01:06,117
HUNDREDS OF PEOPLE ARE TURNING
TO SOCIAL MEDIA
40
00:01:06,117 --> 00:01:07,158
TO VOICE THEIR ANGER.
41
00:01:07,158 --> 00:01:09,181
IN THE AFTERMATH
OF THE AIRING,
42
00:01:09,181 --> 00:01:10,302
SOCIAL MEDIA WENT CRAZY.
43
00:01:10,302 --> 00:01:13,185
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
44
00:01:13,185 --> 00:01:15,188
PEOPLE JUST
COULD NOT BELIEVE
45
00:01:15,188 --> 00:01:17,150
HOW THIS COUPLE TREATED
THEIR CUSTOMERS.
46
00:01:17,150 --> 00:01:19,192
MILLIONS WERE BLOGGING,
COMMENTING.
47
00:01:19,192 --> 00:01:21,145
BASICALLY CALLING THEM
BAT- CRAZY.
48
00:01:21,145 --> 00:01:23,127
WATCHING AND REWATCHING.
49
00:01:23,127 --> 00:01:24,318
EVERYONE WAS
UNDER THE CONSENSUS
50
00:01:24,318 --> 00:01:26,291
THAT THESE PEOPLE
WERE NOT PARTICULARLY NORMAL.
51
00:01:26,291 --> 00:01:27,332
THERE WERE SKITS...
52
00:01:27,332 --> 00:01:28,333
CHILD OF GOD!
53
00:01:28,333 --> 00:01:30,000
AND EVEN CARTOONS...
54
00:01:30,000 --> 00:01:30,175
AND EVEN CARTOONS...
55
00:01:30,175 --> 00:01:32,338
I HAVE ISSUES WITH CUSTOMERS
THAT ARE ONLINE BULLIES.
56
00:01:32,338 --> 00:01:34,270
MADE ABOUT AMY'S BAKING COMPANY.
57
00:01:34,270 --> 00:01:36,192
IT'S GETTING A LITTLE
BEYOND HILARIOUS.
58
00:01:36,192 --> 00:01:39,166
AND TO GO ALONG WITH THAT,
A MEDIA FIRESTORM.
59
00:01:39,166 --> 00:01:40,247
AMY'S BAKING COMPANY.
60
00:01:40,247 --> 00:01:41,318
NO SOUP FOR YOU!
61
00:01:43,220 --> 00:01:44,332
NEVER BEFORE HAS THERE BEEN
62
00:01:44,332 --> 00:01:46,214
A KITCHEN NIGHTMARES
QUITE LIKE THIS.
63
00:01:46,214 --> 00:01:48,186
IT WAS LIKE WATCHING
A TRAIN WRECK.
64
00:01:48,186 --> 00:01:50,289
THEY WERE JUST THAT CRAZY.
65
00:01:52,251 --> 00:01:54,323
TONIGHT, A SPECIAL EDITION
OF KITCHEN NIGHTMARES.
66
00:01:54,323 --> 00:01:56,296
HOW ARE YOU?
KITCHEN NIGHTMARE?
67
00:01:56,296 --> 00:01:57,347
YES!
68
00:01:57,347 --> 00:01:59,219
WHERE YOU WILL BE SHOCKED...
69
00:01:59,219 --> 00:02:00,000
- ARE WE BEING PUNK'D?
- AMAZED...
70
00:02:00,000 --> 00:02:00,280
- ARE WE BEING PUNK'D?
- AMAZED...
71
00:02:00,280 --> 00:02:02,293
YOU CAN PULL THE WOOL
OVER YOUR HUSBAND'S EYES,
72
00:02:02,293 --> 00:02:03,374
BUT YOU CAN'T DO IT TO ME.
73
00:02:03,374 --> 00:02:05,266
I WANT YOU TO JUST SHUT UP.
74
00:02:05,266 --> 00:02:06,368
AND INFORMED...
75
00:02:06,368 --> 00:02:08,260
HE JUST SAID, "YOU HAVE TO GO,
YOU HAVE TO GO.
76
00:02:08,260 --> 00:02:09,291
YOU HAVE TO GO."
77
00:02:09,291 --> 00:02:11,243
AS GORDON RAMSAY
TAKES YOU BACK...
78
00:02:11,243 --> 00:02:13,185
SEND HIM HOME!
79
00:02:13,185 --> 00:02:15,328
AND REVEALS UNBELIEVABLE
NEVER-BEFORE-SEEN FOOTAGE.
80
00:02:15,328 --> 00:02:17,190
I'M NOT AFRAID OF YOU.
81
00:02:17,190 --> 00:02:18,362
YOU'RE AFRAID OF THE TRUTH,
NOT ME--THE TRUTH!
82
00:02:18,362 --> 00:02:21,195
THE SAD THING IS YOU DON'T
KNOW THE TRUTH.
83
00:02:21,195 --> 00:02:22,326
YOU'LL SEE THE HIGHLIGHTS
84
00:02:22,326 --> 00:02:24,348
OF SOME OF THE PUBLIC'S
WILD REACTION.
85
00:02:24,348 --> 00:02:26,261
IT WAS
JUST THE CRAZIEST THING.
86
00:02:26,261 --> 00:02:27,362
YOU'LL ALSO FIND OUT
87
00:02:27,362 --> 00:02:29,254
WHAT HAPPENED
TO AMY'S BAKING COMPANY
88
00:02:29,254 --> 00:02:30,000
IN THE LAST YEAR.
89
00:02:30,000 --> 00:02:30,406
IN THE LAST YEAR.
90
00:02:30,406 --> 00:02:33,269
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
91
00:02:33,269 --> 00:02:36,302
AND YOU WILL GET TO HEAR
FROM SAMY AND AMY THEMSELVES...
92
00:02:36,302 --> 00:02:38,185
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
93
00:02:38,185 --> 00:02:40,247
IN A SPECIAL
EXCLUSIVE INTERVIEW.
94
00:02:40,247 --> 00:02:41,368
MY WIFE'S FOOD IS EXCELLENT.
95
00:02:41,368 --> 00:02:44,262
THAT'S ALL COMING YOUR WAY
TONIGHT
96
00:02:44,262 --> 00:02:46,224
ON A SPECIAL EDITION
OF KITCHEN NIGHTMARES.
97
00:02:46,224 --> 00:02:49,338
WE HAVE TO SHOW THE WORLD WHAT
WE REALLY HAVE TO OFFER HERE
98
00:02:49,338 --> 00:02:52,261
AT AMY'S BAKING COMPANY,
AND THAT'S IT!
99
00:02:54,394 --> 00:02:56,206
WHAT IS THAT?
100
00:02:56,206 --> 00:02:57,377
YOU'RE SERVING ROTTEN FOOD.
101
00:02:57,377 --> 00:02:58,408
THEY'RE NOT CRAP.
THEY'RE DELICIOUS.
102
00:02:58,408 --> 00:03:00,000
THEN WAKE UP!
YOU WAKE UP!
103
00:03:00,000 --> 00:03:01,292
THEN WAKE UP!
YOU WAKE UP!
104
00:03:01,292 --> 00:03:02,313
SHUT THE PLACE DOWN.
105
00:03:02,313 --> 00:03:03,294
GET OUT OF HERE!
106
00:03:03,294 --> 00:03:05,296
THAT IS AMAZING.
107
00:03:05,296 --> 00:03:07,329
THAT'S EMBARRASSING!
OH, GOD!
108
00:03:07,329 --> 00:03:09,331
THANK YOU SO MUCH.
109
00:03:13,446 --> 00:03:16,349
GOOD EVENING, AND WELCOME
TO A VERY SPECIAL EDITION
110
00:03:16,349 --> 00:03:17,440
OF KITCHEN NIGHTMARES.
111
00:03:17,440 --> 00:03:19,303
LAST YEAR,
SOMETHING HAPPENED
112
00:03:19,303 --> 00:03:20,344
THAT SHOCKED ME
AND MILLIONS OF YOU
113
00:03:20,344 --> 00:03:21,445
WHEN I TRIED TO HELP
A RESTAURANT
114
00:03:21,445 --> 00:03:23,367
IN SCOTTSDALE, ARIZONA.
115
00:03:23,367 --> 00:03:25,450
I WAS FORCED TO DO SOMETHING
I'VE NEVER DONE--
116
00:03:25,450 --> 00:03:27,332
WALK AWAY.
117
00:03:27,332 --> 00:03:28,433
I WENT TO AMY'S BAKING COMPANY
TO HELP,
118
00:03:28,433 --> 00:03:30,000
BUT THE OWNERS WERE INCAPABLE
OF LISTENING.
119
00:03:30,000 --> 00:03:31,277
BUT THE OWNERS WERE INCAPABLE
OF LISTENING.
120
00:03:31,277 --> 00:03:33,349
THERE WAS SUCH A STRONG REACTION
TO THE EPISODE
121
00:03:33,349 --> 00:03:35,271
THAT WE DECIDED
TO GIVE YOU AN UPDATE
122
00:03:35,271 --> 00:03:36,333
ON WHAT'S HAPPENED SINCE.
123
00:03:36,333 --> 00:03:37,484
WE'LL ALSO SHOW YOU
SOME FOOTAGE
124
00:03:37,484 --> 00:03:39,356
THAT HAS NEVER
BEEN SEEN BEFORE,
125
00:03:39,356 --> 00:03:41,438
AND WE'LL HEAR
FROM AMY AND SAMY THEMSELVES.
126
00:03:41,438 --> 00:03:45,263
BUT FIRST, A BRIEF REMINDER
OF MY WILD JOURNEY
127
00:03:45,263 --> 00:03:47,415
AT AMY'S BAKING COMPANY.
128
00:03:47,415 --> 00:03:50,379
IT WAS MY FIRST TIME
IN SCOTTSDALE, ARIZONA,
129
00:03:50,379 --> 00:03:52,381
AND I WAS REALLY
LOOKING FORWARD
130
00:03:52,381 --> 00:03:53,503
TO HELPING
THE HUSBAND-AND-WIFE TEAM
131
00:03:53,503 --> 00:03:55,415
OF SAMY AND AMY
WITH THEIR RESTAURANT,
132
00:03:55,415 --> 00:03:58,378
AMY'S BAKING COMPANY.
133
00:03:58,378 --> 00:04:00,000
JUST GIVE ME THE PEAR SALAD,
DARLING, IF YOU CAN.
134
00:04:00,000 --> 00:04:00,401
JUST GIVE ME THE PEAR SALAD,
DARLING, IF YOU CAN.
135
00:04:00,401 --> 00:04:01,512
ALL RIGHT, ALL RIGHT.
136
00:04:01,512 --> 00:04:04,415
SINCE 2007,
AMY HAD RUN THE KITCHEN...
137
00:04:04,415 --> 00:04:07,349
I DON'T UNDERSTAND
THIS WHOLE SUBSTITUTION THING.
138
00:04:07,349 --> 00:04:09,291
AND SAMY WAS IN CHARGE
OF THE FRONT OF HOUSE.
139
00:04:09,291 --> 00:04:10,412
4-C.
140
00:04:10,412 --> 00:04:11,484
THE OWNERS FELT
THAT THEIR FOOD
141
00:04:11,484 --> 00:04:13,416
WASN'T EVEN AN ISSUE.
142
00:04:13,416 --> 00:04:15,488
IF ANYONE TELL ME
THAT MY WIFE'S FOOD IS NO GOOD,
143
00:04:15,488 --> 00:04:17,350
I JUST TELL THEM
TO LEAVE THE RESTAURANT.
144
00:04:17,350 --> 00:04:18,502
THEY WERE LOOKING
FROM VALIDATION FROM ME
145
00:04:18,502 --> 00:04:21,335
THAT EVERYTHING THEY WERE DOING
WAS RIGHT.
146
00:04:21,335 --> 00:04:23,407
CHEF RAMSAY IS COMING
TO TELL THE PEOPLE
147
00:04:23,407 --> 00:04:24,519
HOW THE FOOD IS GOOD HERE.
148
00:04:24,519 --> 00:04:27,372
IN THE PAST,
THEY HAD AN ONGOING WAR
149
00:04:27,372 --> 00:04:29,435
WITH ONLINE BLOGGERS
AND CUSTOMERS
150
00:04:29,435 --> 00:04:30,000
WHO WERE WRITING
NEGATIVE REVIEWS.
151
00:04:30,000 --> 00:04:31,397
WHO WERE WRITING
NEGATIVE REVIEWS.
152
00:04:31,397 --> 00:04:33,439
THESE REVIEWERS
AND THESE BLOGGERS
153
00:04:33,439 --> 00:04:35,371
DECIDED TO MAKE UP LIES
154
00:04:35,371 --> 00:04:36,503
AND SAY THAT THEY ATE THE FOOD
AND IT WAS DISGUSTING.
155
00:04:36,503 --> 00:04:40,337
AMY AND SAMY FELT
THAT THEY WERE UNDER ATTACK,
156
00:04:40,337 --> 00:04:42,450
AND THAT WAS THE MAIN REASON WHY
THEIR BUSINESS WAS IN TROUBLE.
157
00:04:42,450 --> 00:04:44,422
THE CUSTOMER
IS NOT ALWAYS RIGHT.
158
00:04:44,422 --> 00:04:46,434
BEFORE I ARRIVED,
THE CAMERAS WERE THERE
159
00:04:46,434 --> 00:04:49,388
TO DOCUMENT DINNER SERVICE
AT AMY'S BAKING COMPANY.
160
00:04:49,388 --> 00:04:52,351
CAN YOU MAKE ME PEAR SALAD
INSTEAD OF THAT CAESAR?
161
00:04:52,351 --> 00:04:53,453
SERIOUSLY?
162
00:04:53,453 --> 00:04:54,524
MANY OF THE DINERS
WERE SO FRUSTRATED
163
00:04:54,524 --> 00:04:56,436
BECAUSE
OF THE LONG WAIT TIMES...
164
00:04:56,436 --> 00:04:59,389
NEVER WAITED THIS LONG
FOR ONE PIZZA.
165
00:04:59,389 --> 00:05:00,000
WHILE THE ONES
THAT DID HAVE FOOD...
166
00:05:00,000 --> 00:05:00,511
WHILE THE ONES
THAT DID HAVE FOOD...
167
00:05:00,511 --> 00:05:02,413
THIS REALLY JUST ISN'T GOOD.
168
00:05:02,413 --> 00:05:05,366
WERE TRULY DISAPPOINTED
WITH WHAT THEY WERE GETTING.
169
00:05:05,366 --> 00:05:06,438
I'LL TAKE IT.
170
00:05:06,438 --> 00:05:07,529
BUT DURING THE COURSE
OF THE EVENING,
171
00:05:07,529 --> 00:05:10,452
SAMY AND AMY HAD
A REALLY HARD TIME
172
00:05:10,452 --> 00:05:12,405
DEALING WITH ANY NEGATIVITY
FROM CUSTOMERS.
173
00:05:12,405 --> 00:05:13,506
YOUR PIZZA'S NOT COOKED ENOUGH.
174
00:05:13,506 --> 00:05:15,478
PUT IT AGAIN IN THE OVEN.
175
00:05:15,478 --> 00:05:18,392
SURE, I'LL BURN IT.
176
00:05:18,392 --> 00:05:20,484
IT BECAME CLEAR,
THAT AT THIS RESTAURANT...
177
00:05:20,484 --> 00:05:22,426
WHAT IS THE PROBLEM
WITH IT?
178
00:05:22,426 --> 00:05:24,429
THE CUSTOMER
ISN'T ALWAYS RIGHT.
179
00:05:24,429 --> 00:05:25,480
EGG IS...
IT'S TOO EGG-Y.
180
00:05:25,480 --> 00:05:27,472
OKAY, IF YOU CAME
TO EAT TO ENJOY,
181
00:05:27,472 --> 00:05:30,000
THEN YOU SHOULD KNOW
WHAT YOU LIKE TO EAT, SIR.
182
00:05:30,000 --> 00:05:30,476
THEN YOU SHOULD KNOW
WHAT YOU LIKE TO EAT, SIR.
183
00:05:30,476 --> 00:05:31,617
AND THERE WAS
ONE PARTICULAR SITUATION
184
00:05:31,617 --> 00:05:34,520
THAT MY CREW HAS NEVER WITNESSED
IN THE SEVEN YEARS
185
00:05:34,520 --> 00:05:36,423
OF DOING KITCHEN NIGHTMARES.
186
00:05:36,423 --> 00:05:37,554
WE WERE WAITING
ON ONE PIZZA.
187
00:05:37,554 --> 00:05:39,456
IT'S COMING NOW,
IT'S COMING NOW, NOW.
188
00:05:39,456 --> 00:05:40,507
YOU KEEP SAYING THAT.
189
00:05:40,507 --> 00:05:41,539
YOU'VE BEEN SAYING THAT
FOR AN HOUR.
190
00:05:41,539 --> 00:05:43,471
LOOK AT HIM,
HE'S LIKE, "WHERE'S MY PIZZA?"
191
00:05:43,471 --> 00:05:44,482
REALLY?
192
00:05:44,482 --> 00:05:45,603
SEND HIM HOME!
193
00:05:45,603 --> 00:05:47,456
YOU WANT TO WAIT,
YOU WAIT.
194
00:05:47,456 --> 00:05:48,497
YOU DON'T WANT,
PAY WHAT DID YOU HAVE,
195
00:05:48,497 --> 00:05:50,419
AND YOU FROM HERE,
DO YOU UNDERSTAND?
196
00:05:50,419 --> 00:05:51,510
SAMY.
197
00:05:51,510 --> 00:05:53,413
- GET OUT, YOU!
- ARE YOU KIDDING ME?
198
00:05:53,413 --> 00:05:54,574
YOU, OUT!
DON'T SPEAK LIKE THIS!
199
00:05:54,574 --> 00:05:55,645
- GO OUT!
- ARE YOU KIDDING ME?
200
00:05:55,645 --> 00:05:57,527
YOU PAY AND GO!
201
00:05:57,527 --> 00:05:59,430
PAY FOR WHAT?
I DIDN'T HAVE ANYTHING!
202
00:05:59,430 --> 00:06:00,000
STOP! STOP! YOU HAD DRINKS.
203
00:06:00,000 --> 00:06:00,521
STOP! STOP! YOU HAD DRINKS.
204
00:06:00,521 --> 00:06:02,563
ARE THEY FOR REAL?
205
00:06:02,563 --> 00:06:04,475
YOU PAY.
YOU DON'T GO.
206
00:06:04,475 --> 00:06:06,538
- WHAT ARE YOU GONNA DO?
- YOU--IF YOU TOUCH, I!
207
00:06:06,538 --> 00:06:08,480
OH, MY GOD.
YOU DON'T THROW ME OUT,
I TOLD YOU.
208
00:06:08,480 --> 00:06:09,601
- YOU GO!
- YOU!
209
00:06:09,601 --> 00:06:11,464
- DON'T TOUCH ME.
- YOU!
210
00:06:11,464 --> 00:06:12,545
ARE YOU KIDDING ME
RIGHT NOW?
211
00:06:12,545 --> 00:06:13,556
YOU!
NOT KIDDING YOU.
212
00:06:13,556 --> 00:06:14,597
YOU!
213
00:06:14,597 --> 00:06:15,669
CALL THE POLICE!
I SAW--
214
00:06:15,669 --> 00:06:17,601
TAKE THE MONEY.
NO, I WANT THE MONEY FROM HIM.
215
00:06:17,601 --> 00:06:19,493
I AM CALLING THE POLICE,
YOU GUYS ARE CRAZY.
216
00:06:19,493 --> 00:06:20,614
NO, STOP CALLING THE POLICE.
217
00:06:20,614 --> 00:06:22,486
I KNOW, BUT YOU'RE NOT
TOUCHING HIM, GET AWAY.
218
00:06:22,486 --> 00:06:23,538
LITTLE PANSY.
GET OUT OF HERE.
219
00:06:23,538 --> 00:06:24,559
AMY!
DON'T YOU EVER
COME BACK HERE.
220
00:06:24,559 --> 00:06:26,531
YOU LITTLE WEENIE!
KEEP WALKING!
221
00:06:26,531 --> 00:06:28,554
YOU!
GIVE ME A BREAK!
222
00:06:28,554 --> 00:06:30,000
MY TEAM GAVE ME LITTLE DETAIL
223
00:06:30,000 --> 00:06:30,536
MY TEAM GAVE ME LITTLE DETAIL
224
00:06:30,536 --> 00:06:33,549
BUT TOLD ME THAT IT WAS
A ROUGH NIGHT AT THE RESTAURANT.
225
00:06:33,549 --> 00:06:35,552
THIS IS RIDICULOUS!
226
00:06:35,552 --> 00:06:37,534
I'VE NEVER SEEN ANYTHING
LIKE THIS BEFORE.
227
00:06:37,534 --> 00:06:41,549
BUT AS ALWAYS, I WANTED
TO FORM MY OWN OPINIONS.
228
00:06:41,549 --> 00:06:43,471
WHEN I ARRIVED,
229
00:06:43,471 --> 00:06:45,573
I WAS PLEASANTLY SURPRISED
AT THE NICE DECOR,
230
00:06:45,573 --> 00:06:46,695
HOW CLEAN THE KTICHEN WAS,
231
00:06:46,695 --> 00:06:50,559
AND HOW WELL-ORGANIZED
EVERYTHING SEEMED TO BE.
232
00:06:50,559 --> 00:06:51,681
IS THIS A JOKE?
233
00:06:51,681 --> 00:06:53,603
I MEAN, LOOK,
DATES, LABELS...
234
00:06:53,603 --> 00:06:55,585
YES, EVERYTHING.
SECTIONED OFF.
235
00:06:55,585 --> 00:06:57,617
I EVEN SAMPLED
A PRETTY GOOD DESSERT.
236
00:06:57,617 --> 00:06:58,679
THAT'S LOVELY.
237
00:06:58,679 --> 00:07:00,000
LITTLE DID I KNOW,
AT THAT TIME,
238
00:07:00,000 --> 00:07:00,621
LITTLE DID I KNOW,
AT THAT TIME,
239
00:07:00,621 --> 00:07:03,635
THIS WASN'T GOING TO BE
A PIECE OF CAKE.
240
00:07:03,635 --> 00:07:05,577
IF ALL YOUR FOOD IS AS GOOD
AS THIS DESSERT, TRUST ME...
241
00:07:05,577 --> 00:07:06,608
IT IS GOOD.
242
00:07:06,608 --> 00:07:08,660
THERE'S SOMETHING...
NOT QUITE RIGHT HERE.
243
00:07:08,660 --> 00:07:11,614
DURING MY LUNCH,
THINGS STARTED TO UNRAVEL.
244
00:07:11,614 --> 00:07:12,675
WHAT?
245
00:07:12,675 --> 00:07:14,537
FIRST, I WAS SHOCKED
246
00:07:14,537 --> 00:07:15,629
TO LEARN MY WAITRESS MIRANDA
247
00:07:15,629 --> 00:07:16,600
DIDN'T MAKE ANY TIPS.
248
00:07:16,600 --> 00:07:17,671
SO WHERE DO THE TIPS GO?
249
00:07:17,671 --> 00:07:19,733
THE OWNER.
250
00:07:19,733 --> 00:07:21,636
WHAT?
251
00:07:21,636 --> 00:07:22,727
YEAH.
252
00:07:22,727 --> 00:07:24,639
I CAN'T BELIEVE THAT.
253
00:07:24,639 --> 00:07:26,561
I KNOW.
I TRY...
254
00:07:26,561 --> 00:07:27,592
TO TELL HIM.
255
00:07:27,592 --> 00:07:28,684
WOW.
256
00:07:28,684 --> 00:07:29,745
OKAY, GREAT.
THANK YOU.
257
00:07:29,745 --> 00:07:30,000
YOU'RE WELCOME.
258
00:07:30,000 --> 00:07:32,618
YOU'RE WELCOME.
259
00:07:32,618 --> 00:07:33,640
SAMY.
260
00:07:37,734 --> 00:07:40,638
WE SPOKE EARLIER
ABOUT THE PROBLEM WITH STAFF...
261
00:07:40,638 --> 00:07:43,661
YET I'VE JUST FOUND OUT
SOMETHING PRETTY MAJOR.
262
00:07:43,661 --> 00:07:45,694
MIRANDA, THE YOUNG GIRL...
YEAH.
263
00:07:45,694 --> 00:07:47,696
YOU DON'T GIVE HER
HER TIPS.
264
00:07:47,696 --> 00:07:49,668
NO.
265
00:07:49,668 --> 00:07:52,652
SAMY, YOU CANNOT TAKE
SERVERS' TIPS.
266
00:07:52,652 --> 00:07:55,675
THEN BRING ME THE PEOPLE
WHO'S GOING TO DO THEIR JOB
267
00:07:55,675 --> 00:07:56,767
AND I DON'T HAVE
TO INTERFERE,
268
00:07:56,767 --> 00:07:58,649
THEY CAN TAKE
THE WHOLE TIPS FOR THEM.
269
00:07:58,649 --> 00:07:59,770
DID YOU SEE?
I ALREADY TOOK...
270
00:07:59,770 --> 00:08:00,000
THREE ORDERS BY MYSELF
AND SEND THEM ALREADY TO THE--
271
00:08:00,000 --> 00:08:02,703
THREE ORDERS BY MYSELF
AND SEND THEM ALREADY TO THE--
272
00:08:02,703 --> 00:08:04,566
YOU'RE THE OWNER.
273
00:08:04,566 --> 00:08:05,767
I'M DOING
THE MOST OF THE JOB.
274
00:08:05,767 --> 00:08:07,779
I WAS TOTALLY APPALLED.
275
00:08:07,779 --> 00:08:09,642
WOW.
276
00:08:09,642 --> 00:08:10,773
THEN I WAITED FOREVER
FOR MY FOOD.
277
00:08:10,773 --> 00:08:12,665
I'M GONNA START
EATING MY TICKET.
278
00:08:12,665 --> 00:08:13,786
I KNOW YOU'VE BEEN WAITING.
279
00:08:13,786 --> 00:08:15,679
WHEN IT FINALLY ARRIVED...
280
00:08:15,679 --> 00:08:16,710
IT'S JUST A MESS.
281
00:08:16,710 --> 00:08:18,582
IT WAS A MAJOR DISAPPOINTMENT.
282
00:08:18,582 --> 00:08:19,673
DO YOU WANT ME TO TAKE THAT?
PLEASE.
283
00:08:19,673 --> 00:08:21,616
OKAY.
BECAUSE IT IS...
284
00:08:21,616 --> 00:08:22,697
LIKE EATING DRY CAT FOOD.
285
00:08:22,697 --> 00:08:23,818
AND EVEN THOUGH
I LET SAMY KNOW
286
00:08:23,818 --> 00:08:25,770
THE MAJOR PROBLEMS
WITH THE FOOD...
287
00:08:25,770 --> 00:08:27,813
THAT FILLING IS RAW!
IT'S DOUGHY.
288
00:08:27,813 --> 00:08:30,000
HE CHOSE NOT TO PASS ANYTHING
ON TO AMY.
289
00:08:30,000 --> 00:08:31,607
HE CHOSE NOT TO PASS ANYTHING
ON TO AMY.
290
00:08:31,607 --> 00:08:32,729
WHAT'S WRONG?
NOTHING.
291
00:08:32,729 --> 00:08:34,641
ACCORDING TO SAMY,
292
00:08:34,641 --> 00:08:35,772
HIS WIFE HAD AN ISSUE
WITH CRITICISM.
293
00:08:35,772 --> 00:08:37,694
I KNOW MY WIFE.
SHE GET NERVOUS.
294
00:08:37,694 --> 00:08:38,736
YOU'RE SCARED
OF TELLING HER THE TRUTH?
295
00:08:38,736 --> 00:08:40,788
YOU WANT TO TELL HER?
COME WITH ME, YOU TELL HER.
296
00:08:40,788 --> 00:08:42,780
I JUST WANT HER TO KNOW
SO SHE CHECKS THE NEXT ONE.
297
00:08:42,780 --> 00:08:44,692
OKAY, SHE WILL KNOW, YES.
SHE WILL KNOW.
298
00:08:44,692 --> 00:08:46,695
RIGHT. ANYWAY...
299
00:08:46,695 --> 00:08:48,727
I AM 75 MINUTES IN,
300
00:08:48,727 --> 00:08:50,800
AND SO FAR I'VE HAD
AN UNDERCOOKED PIZZA.
301
00:08:50,800 --> 00:08:53,683
OH, OKAY, I'M GOING TO TELL HER
YOU'RE STARVING.
302
00:08:53,683 --> 00:08:54,834
I'M GOING TO TELL HER
YOU ARE STARVING, OKAY.
303
00:08:54,834 --> 00:08:57,708
SHE'LL MOVE, OKAY?
I HOPE SO.
SHE'LL MOVE. OH.
304
00:08:57,708 --> 00:09:00,000
BUT HOURS LATER,
AT THE START OF DINNER SERVICE,
305
00:09:00,000 --> 00:09:00,761
BUT HOURS LATER,
AT THE START OF DINNER SERVICE,
306
00:09:00,761 --> 00:09:01,802
AMY WAS COMPLAINING
307
00:09:01,802 --> 00:09:03,775
THAT SHE HAD NOT RECEIVED
ANY FEEDBACK
308
00:09:03,775 --> 00:09:04,826
FROM WHAT I EXPERIENCED
AT LUNCH.
309
00:09:04,826 --> 00:09:07,729
SO I DECIDED TO TELL HER
THE BRUTAL TRUTH.
310
00:09:07,729 --> 00:09:08,851
THESE ARE STORE-BOUGHT...
I UNDERSTAND THAT.
311
00:09:08,851 --> 00:09:10,693
CRAP, FROZEN RAVIOLI.
312
00:09:10,693 --> 00:09:11,764
THEY'RE NOT CRAP
AND THEY'RE DELICIOUS.
313
00:09:11,764 --> 00:09:12,745
AND I--
OH! OH, MY GOD.
314
00:09:12,745 --> 00:09:13,836
THE FIRST TIME I'VE EVER--OKAY.
315
00:09:13,836 --> 00:09:15,739
DID YOU TASTE IT?
YOU DIDN'T TASTE THAT ONE.
316
00:09:15,739 --> 00:09:16,760
AGAIN, 'CAUSE YOU DIDN'T
GET THE FEEDBACK,
317
00:09:16,760 --> 00:09:17,851
I SAID THEY WERE DISGUSTING.
318
00:09:17,851 --> 00:09:19,773
BUT RIGHT FROM THE START,
319
00:09:19,773 --> 00:09:21,876
SHE DIDN'T CONSIDER ANYTHING
I WAS SAYING AS CONSTRUCTIVE.
320
00:09:21,876 --> 00:09:23,758
I'VE NEVER HAD
A PROBLEM WITH IT.
321
00:09:23,758 --> 00:09:24,869
OH, MY GOD!
322
00:09:24,869 --> 00:09:26,892
I TRIED AGAIN AND AGAIN
TO POINT OUT THE ISSUES.
323
00:09:26,892 --> 00:09:29,875
THE BUN FOR THE BEEF BURGER
WAS SOGGY AS ANYTHING.
324
00:09:29,875 --> 00:09:30,000
I HAVE NEVER HAD
A PROBLEM WITH THAT HAMBURGER.
325
00:09:30,000 --> 00:09:32,799
I HAVE NEVER HAD
A PROBLEM WITH THAT HAMBURGER.
326
00:09:32,799 --> 00:09:33,850
EVER.
327
00:09:33,850 --> 00:09:35,722
BUT EVERYTHING
WAS EITHER DEFLECTED...
328
00:09:35,722 --> 00:09:36,833
THAT WAS DRY.
IT'S GOOD LIKE THAT.
329
00:09:36,833 --> 00:09:38,706
OR IGNORED.
330
00:09:38,706 --> 00:09:39,767
THERE'S NOT POINT IN ME
SAYING ANYTHING TO YOU
331
00:09:39,767 --> 00:09:40,848
BECAUSE YOU'RE SO,
"WELL, IT'S GOOD LIKE THAT."
332
00:09:40,848 --> 00:09:42,690
WHATEVER.
333
00:09:42,690 --> 00:09:43,801
I FELT SO FRUSTRATED.
334
00:09:43,801 --> 00:09:45,824
AT THIS POINT
I WENT INTO THE DINING ROOM
335
00:09:45,824 --> 00:09:47,796
AND HIT ANOTHER WALL
336
00:09:47,796 --> 00:09:49,778
WHEN I TRIED TO CONFRONT SAMY
ABOUT THE TIPS.
337
00:09:49,778 --> 00:09:51,731
DO YOU THINK THE GIRL DESERVE
SOME TIPS TONIGHT?
338
00:09:51,731 --> 00:09:52,772
NO, THEY GET HOURLY.
339
00:09:52,772 --> 00:09:54,884
SIR, THE TIP THAT YOU LEFT
THE YOUNG LADY SERVER--
340
00:09:54,884 --> 00:09:56,757
THE OWNER TAKES THE TIPS.
341
00:09:56,757 --> 00:09:57,758
THAT'S HORRIBLE.
342
00:09:57,758 --> 00:09:58,799
NO, NO, NO, NO. OKAY.
343
00:09:58,799 --> 00:09:59,790
DON'T WITH ME.
344
00:09:59,790 --> 00:10:00,000
YEAH, I WILL
WITH YOU.
345
00:10:00,000 --> 00:10:00,841
YEAH, I WILL
WITH YOU.
346
00:10:00,841 --> 00:10:02,754
WHO THE
YOU THINK YOU ARE?
347
00:10:02,754 --> 00:10:03,785
COMPLETE.
348
00:10:03,785 --> 00:10:04,936
THAT NIGHT, ONCE AGAIN,
349
00:10:04,936 --> 00:10:06,818
THERE WERE A NUMBER OF ISSUES
WITH THE FOOD,
350
00:10:06,818 --> 00:10:08,801
AND THERE WERE
LONG WAIT TIMES AS WELL.
351
00:10:08,801 --> 00:10:10,733
ARE YOU STILL WAITING
ON SOMETHING?
YEAH.
352
00:10:10,733 --> 00:10:11,784
WHAT IS IT
THAT YOU'RE WAITING ON?
353
00:10:11,784 --> 00:10:12,845
SHE GOT PASTA.
YEAH.
354
00:10:12,845 --> 00:10:13,857
THE SWEET AND SPICY PASTA.
THE PASTA RUSTICA?
355
00:10:13,857 --> 00:10:15,739
YEAH.
IS THAT COMING?
356
00:10:15,739 --> 00:10:17,751
THEN TOWARDS THE END
OF SERVICE,
357
00:10:17,751 --> 00:10:18,832
A FOOD RUNNER NAMED KATY
358
00:10:18,832 --> 00:10:20,765
ASKED AMY A QUESTION...
359
00:10:20,765 --> 00:10:21,806
4-B. NO, NO, 5-B.
360
00:10:21,806 --> 00:10:22,857
ARE YOU SURE?
361
00:10:22,857 --> 00:10:23,948
AND AMY LOST IT.
362
00:10:23,948 --> 00:10:25,750
YOU DON'T NEED
TO QUESTION ME, KATY.
363
00:10:25,750 --> 00:10:27,863
YOU CAN GO HOME
RIGHT NOW.
364
00:10:27,863 --> 00:10:29,925
KATY! LISTEN TO ME
WHEN I'M SPEAKING TO YOU!
365
00:10:29,925 --> 00:10:30,000
DO NOT WALK AWAY FROM ME.
366
00:10:30,000 --> 00:10:31,767
DO NOT WALK AWAY FROM ME.
367
00:10:31,767 --> 00:10:32,849
YOU DON'T WORK HERE
ANYMORE, OKAY?
368
00:10:32,849 --> 00:10:34,741
DON'T START CRYING.
369
00:10:34,741 --> 00:10:35,852
DON'T CRY, NO, PLEASE.
WHY ARE YOU BEHAVING LIKE THIS?
370
00:10:35,852 --> 00:10:36,873
NO, NO, NO, NO.
OH, MY GOD!
371
00:10:36,873 --> 00:10:37,945
PLEASE, COME ON, COME ON.
SINCE...
372
00:10:37,945 --> 00:10:39,857
I WASN'T DOING ANYTHING.
373
00:10:39,857 --> 00:10:40,908
SHE'S A KID, AMY!
374
00:10:40,908 --> 00:10:42,860
I WASN'T DOING ANYTHING!
375
00:10:42,860 --> 00:10:43,922
YOU'VE HAD AN ATTITUDE WITH ME
ALL NIGHT LONG, KATY.
376
00:10:43,922 --> 00:10:45,874
DON'T WORRY, PLEASE.
OKAY, I QUIT.
377
00:10:45,874 --> 00:10:46,895
NO, YOU'RE NOT.
I QUIT!
378
00:10:46,895 --> 00:10:48,827
SHE IS QUITTING.
SHE HAS AN ATTITUDE.
I QUIT!
379
00:10:49,919 --> 00:10:51,911
AFTER A REALLY BIZARRE
DINNER SERVICE,
380
00:10:51,911 --> 00:10:53,763
I TRIED AGAIN TO HAVE
381
00:10:53,763 --> 00:10:54,945
A MEANINGFUL CONVERSATION
WITH AMY.
382
00:10:54,945 --> 00:10:57,878
IT'S BECOME EVIDENT
THAT YOU CAN'T TAKE CRITICISM.
383
00:10:57,878 --> 00:11:00,000
BUT AMY REMAINED IN DENIAL...
384
00:11:00,000 --> 00:11:00,000
WHAT I DO NORMALLY
IS GOOD.
385
00:11:00,000 --> 00:11:01,963
WHAT I DO NORMALLY
IS GOOD.
386
00:11:01,963 --> 00:11:04,886
REFUSING TO LISTEN
TO ANYTHING I HAD TO SAY.
387
00:11:04,886 --> 00:11:06,989
IN YOUR FREEZER IS STORE-BOUGHT
RAVIOLIS.
388
00:11:06,989 --> 00:11:08,951
THE SAUCE IS DELICIOUS.
389
00:11:08,951 --> 00:11:11,874
THE RAVIOLIS,
WE THINK THAT THEY'RE VERY GOOD.
390
00:11:12,956 --> 00:11:14,898
EVEN AFTER A FRUSTRATING DAY,
391
00:11:14,898 --> 00:11:16,840
I REMAINED COMMITED
TO HELPING THE RESTAURANT.
392
00:11:16,840 --> 00:11:19,804
SO THE NEXT MORNING
I CAME IN WITH A PLAN
393
00:11:19,804 --> 00:11:21,906
TO TURN AMY'S BAKING COMPANY
AROUND.
394
00:11:21,906 --> 00:11:23,978
OH, COME ON.
395
00:11:23,978 --> 00:11:25,931
BUT THEY WEREN'T THERE.
396
00:11:25,931 --> 00:11:29,905
SO I SPENT THE MORNING TALKING
WITH DISGRUNTLED PAST EMPLOYEES.
397
00:11:29,905 --> 00:11:30,000
IN THE YEAR AND A HALF
I WAS THERE,
398
00:11:30,000 --> 00:11:31,858
IN THE YEAR AND A HALF
I WAS THERE,
399
00:11:31,858 --> 00:11:32,989
I SAW AT LEAST 50 PEOPLE
COME AND GO.
400
00:11:32,989 --> 00:11:34,821
50?
401
00:11:34,821 --> 00:11:36,813
THEY WERE IN AND OUT SO FAST.
402
00:11:36,813 --> 00:11:37,935
WOW.
403
00:11:37,935 --> 00:11:39,917
WHAT HAPPENS WHEN CUSTOMERS
COMPLAINED ABOUT THEIR FOOD?
404
00:11:39,917 --> 00:11:41,919
THEY GET TOLD
THAT THEY'RE WRONG,
405
00:11:41,919 --> 00:11:44,863
THAT, YOU KNOW, "NO, WE HAVE
THE BEST FOOD IN THE COUNTRY.
406
00:11:44,863 --> 00:11:45,904
YOU'RE WRONG.
407
00:11:47,916 --> 00:11:49,929
WHEN AMY AND SAMY
FINALLY ARRIVED...
408
00:11:49,929 --> 00:11:50,930
YOU DON'T LOOK VERY HAPPY.
409
00:11:50,930 --> 00:11:52,051
I'M...EXHAUSTED.
TIRED.
410
00:11:52,051 --> 00:11:53,883
I WANTED TO CONFRONT THEM
411
00:11:53,883 --> 00:11:54,965
WITH THE INFORMATION
I HAD LEARNED.
412
00:11:54,965 --> 00:11:57,888
HAVE YOU NOT HAD A TURNOVER
OF MORE THAN 50 PEOPLE?
413
00:11:57,888 --> 00:12:00,000
50 STAFF?
CAN YOU PROVE THAT TO ME?
414
00:12:00,000 --> 00:12:01,002
50 STAFF?
CAN YOU PROVE THAT TO ME?
415
00:12:01,002 --> 00:12:02,984
SHE WAS WRONG.
416
00:12:02,984 --> 00:12:04,976
100, OR EVEN MORE THAN 100.
417
00:12:04,976 --> 00:12:06,939
AND AFTER
A VERY TENSE CONVERSATION
418
00:12:06,939 --> 00:12:08,861
IN WHICH WE WERE GOING
AROUND IN CIRCLES...
419
00:12:08,861 --> 00:12:09,952
WHAT I HAVE A PROBLEM WITH
420
00:12:09,952 --> 00:12:11,063
WERE THE COMMENTS YOU WERE
SAYING TO ME LAST NIGHT.
421
00:12:11,063 --> 00:12:13,036
I'M HERE TO SHOW YOU
WHAT'S RIGHT,
422
00:12:13,036 --> 00:12:14,908
AND YOU CAN'T TAKE THAT.
423
00:12:14,908 --> 00:12:17,000
I REALIZED THAT SAMY AND AMY
WERE NOT OPEN
424
00:12:17,000 --> 00:12:21,015
EVEN IN THE SLIGHTEST
TO MAKING ANY CHANGES.
425
00:12:21,015 --> 00:12:22,957
ALL THAT'S HAPPENED
IS WE HAVE BEEN ATTACKED.
426
00:12:22,957 --> 00:12:23,988
ATTACKED?
427
00:12:23,988 --> 00:12:25,871
ATTACKED!
428
00:12:25,871 --> 00:12:26,952
I MEAN, I DON'T KNOW
WHAT YOU CALL IT.
429
00:12:26,952 --> 00:12:28,013
THIS IS A RESTAURANT
THAT IS IN CRISIS,
430
00:12:28,013 --> 00:12:30,000
WITH A DELUSIONAL OWNER
THAT CAN'T TAKE CRITICISM.
431
00:12:30,000 --> 00:12:32,008
WITH A DELUSIONAL OWNER
THAT CAN'T TAKE CRITICISM.
432
00:12:32,008 --> 00:12:34,991
SO FOR THE VERY FIRST TIME
433
00:12:34,991 --> 00:12:36,964
I DID SOMETHING
I NEVER THOUGHT I WOULD DO.
434
00:12:36,964 --> 00:12:40,978
I CAN'T HELP PEOPLE
THAT CAN'T HELP THEMSELVES.
435
00:12:40,978 --> 00:12:43,922
THE RIGHT THING FOR ME
IS TO GET OUT OF HERE.
436
00:12:43,922 --> 00:12:47,035
GOOD LUCK.
437
00:12:47,035 --> 00:12:48,097
GOOD.
THAT'S WHAT YOU WANTED.
438
00:12:48,097 --> 00:12:49,989
YEAH, OF COURSE
THAT'S WHAT I WANTED.
439
00:12:49,989 --> 00:12:51,971
DON'T WANNA PARTICIPATE
IN THIS BULL.
440
00:12:51,971 --> 00:12:53,022
WOW.
441
00:12:54,024 --> 00:12:55,135
COMING UP...
442
00:12:55,135 --> 00:12:57,127
THE STORY JUST WENT VIRAL.
443
00:12:57,127 --> 00:13:00,000
THEY BECAME THE NUMBER-ONE
TRENDING STORY IN AMERICA.
444
00:13:00,000 --> 00:13:00,111
THEY BECAME THE NUMBER-ONE
TRENDING STORY IN AMERICA.
445
00:13:00,111 --> 00:13:03,014
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
446
00:13:03,014 --> 00:13:04,916
FIND OUT HOW IT HAPPENED.
447
00:13:04,916 --> 00:13:06,108
EVERYONE WAS
UNDER THE CONSENSUS
448
00:13:06,108 --> 00:13:08,961
THAT THESE PEOPLE WERE NOT
PARTICULARLY NORMAL.
449
00:13:08,961 --> 00:13:11,143
AND WE'LL SHOW YOU
SOME NEVER-BEFORE-SEEN FOOTAGE
450
00:13:11,143 --> 00:13:14,047
OF AMY AND SAMY
WITH CHEF RAMSAY
451
00:13:14,047 --> 00:13:15,158
THAT YOU HAVE TO SEE
TO BELIEVE.
452
00:13:15,158 --> 00:13:18,012
YOU CAN PULL THE WOOL
OVER YOUR HUSBAND'S EYES,
453
00:13:18,012 --> 00:13:19,033
BUT YOU CAN'T DO IT TO ME.
454
00:13:19,033 --> 00:13:20,154
I WANT YOU TO JUST SHUT UP.
455
00:13:20,154 --> 00:13:21,966
THEN...
456
00:13:21,966 --> 00:13:23,017
HOW ARE YOU?
KITCHEN NIGHTMARE!
457
00:13:23,017 --> 00:13:24,079
YES!
458
00:13:24,079 --> 00:13:25,170
A FULL UPDATE
ON WHAT HAS HAPPENED
459
00:13:25,170 --> 00:13:26,952
TO AMY'S BAKING COMPANY.
460
00:13:26,952 --> 00:13:29,014
SAMY SAW THAT I HAD TAKEN
461
00:13:29,014 --> 00:13:30,000
A $5 TIP,
AND TOLD ME THAT I'M A THIEF
462
00:13:30,000 --> 00:13:31,067
A $5 TIP,
AND TOLD ME THAT I'M A THIEF
463
00:13:31,067 --> 00:13:32,148
AND GET OUT
OF HIS RESTAURANT.
464
00:13:32,148 --> 00:13:34,040
AND LATER...
465
00:13:34,040 --> 00:13:35,101
IT'S WILD...
ARE WE BEING PUNK'D?
466
00:13:35,101 --> 00:13:36,984
IT'S LOUD...
467
00:13:36,984 --> 00:13:38,175
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!
468
00:13:38,175 --> 00:13:41,048
IT'S AN EXCLUSIVE INTERVIEW
WITH AMY AND SAMY...
469
00:13:41,048 --> 00:13:42,961
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
470
00:13:42,961 --> 00:13:45,043
AS WE TRACK THEM DOWN
IN SCOTTSDALE, ARIZONA.
471
00:13:45,043 --> 00:13:48,167
WE HAVE TO SHOW THE WORLD
WHAT REALLY HAVE TO OFFER HERE
472
00:13:48,167 --> 00:13:51,090
AT AMY'S BAKING COMPANY,
AND THAT'S IT!
473
00:13:59,304 --> 00:14:01,545
SINCE THE AIRING
OF AMY'S BAKING COMPANY,
474
00:14:01,545 --> 00:14:03,935
PEOPLE WERE VERY ANXIOUS
TO EXPRESS THEIR VIEWS
475
00:14:03,935 --> 00:14:06,065
IN A VARIETY OF WAYS
ON THE INTERNET.
476
00:14:06,065 --> 00:14:08,344
ONE OF THE THINGS
THAT GOT A LOT OF ATTENTION
477
00:14:08,344 --> 00:14:11,460
WAS THIS CARTOON
MADE BY THE JAXAMOTO COMPANY.
478
00:14:11,460 --> 00:14:14,343
HE IS MY SOUL MATE AND WE'RE
IN THIS BUSINESS TOGETHER.
479
00:14:14,343 --> 00:14:15,404
FINE, BUT--
AND WE STAND STRONG.
480
00:14:15,404 --> 00:14:17,346
WE HAVE TO BECAUSE
481
00:14:17,346 --> 00:14:19,459
THERE'S A LOT OF ONLINE BULLIES
AND HATERS AND BLOGGERS.
482
00:14:19,459 --> 00:14:21,461
THEY'RE DIRTY,
THEY'RE LAZY.
483
00:14:21,461 --> 00:14:24,465
I HAVE ISSUES WITH CUSTOMERS
THAT ARE ONLINE BULLIES,
484
00:14:24,465 --> 00:14:24,917
AND THEY BULLY ME,
BULLY MY HUSBAND, THAT'S A JOKE.
485
00:14:24,917 --> 00:14:27,328
AND THEY BULLY ME,
BULLY MY HUSBAND, THAT'S A JOKE.
486
00:14:27,328 --> 00:14:28,439
"ONLINE BULLIES"?
487
00:14:28,439 --> 00:14:30,382
THEY'RE USED TO EATING
PROCESSED WOODCHIPS,
488
00:14:30,382 --> 00:14:32,444
OR USED TO GETTING THINGS
FOR FREE, IT'S DISGUSTING.
489
00:14:32,444 --> 00:14:34,356
BUT WHEN DID THIS START?
490
00:14:34,356 --> 00:14:37,410
THIS GUY CAME IN THAT STARTED
THIS ENTIRE ONLINE BULLYING.
491
00:14:37,410 --> 00:14:39,412
I TOLD HIM
I THOUGHT HE WAS A LOSER,
492
00:14:39,412 --> 00:14:41,374
HE WAS A MORON.
DO YOU HAVE CHILDREN?
493
00:14:41,374 --> 00:14:42,456
WELL, WE HAVE
THREE LITTLE BOYS,
494
00:14:42,456 --> 00:14:44,358
BUT THEY'RE TRAPPED
INSIDE CAT BODIES.
WOW.
495
00:14:44,358 --> 00:14:45,419
YOU LOOK DISAPPOINTED.
496
00:14:45,419 --> 00:14:47,391
THESE ARE STORE-BOUGHT,
CRAP, FROZEN RAVIOLI.
497
00:14:47,391 --> 00:14:48,583
THEY'RE NOT CRAP,
AND THEY'RE DELICIOUS,
498
00:14:48,583 --> 00:14:50,575
AND I--THE FIRST TIME
I'VE EVER--OKAY.
OH! OH, MY GOD!
499
00:14:50,575 --> 00:14:52,527
DID YOU TASTE IT?
YOU DIDN'T TASTE THAT ONE.
500
00:14:52,527 --> 00:14:54,370
THIS IS...
501
00:14:54,370 --> 00:14:54,917
YOU GUYS,
I MAKE EXCELLENT FOOD.
502
00:14:54,917 --> 00:14:55,401
YOU GUYS,
I MAKE EXCELLENT FOOD.
503
00:14:55,401 --> 00:14:56,542
YOU ALL.
504
00:14:56,542 --> 00:14:58,444
THINK THAT YOU CAN COME IN HERE
AND SAY THESE THINGS!
505
00:14:58,444 --> 00:14:59,496
ARE YOU KIDDING ME?
506
00:14:59,496 --> 00:15:00,547
THIS IS RIDICULOUS!
507
00:15:02,449 --> 00:15:04,602
I SPEAK FELINE.
MEOW, MEOW, MEOW.
508
00:15:06,514 --> 00:15:08,416
MEOW, MEOW, MEOW.
509
00:15:16,405 --> 00:15:18,578
THAT CARTOON
WAS JUST ONE EXAMPLE
510
00:15:18,578 --> 00:15:20,480
OF THE MEDIA EXPLOSION
THAT OCCURED
511
00:15:20,480 --> 00:15:22,623
AFTER THE AIRING
OF AMY'S BAKING COPMANY.
512
00:15:22,623 --> 00:15:24,535
BUT THERE WAS A LOT MORE,
513
00:15:24,535 --> 00:15:24,917
AS THIS 50-SEATER RESTAURANT
WENT FROM OBSCURITY
514
00:15:24,917 --> 00:15:27,438
AS THIS 50-SEATER RESTAURANT
WENT FROM OBSCURITY
515
00:15:27,438 --> 00:15:28,610
TO A NATIONAL PHENOMENON
516
00:15:28,610 --> 00:15:32,454
AND BECAME THE NUMBER-ONE
TRENDING STORY ON THE INTERNET.
517
00:15:32,454 --> 00:15:34,617
SO THERE'S THIS RESTAURANT
CALLED AMY'S BAKING COPMANY.
518
00:15:34,617 --> 00:15:36,479
THE OWNERS ARE NUTJOBS!
519
00:15:36,479 --> 00:15:37,580
THIS WAS THE FIRST TIME
IN THE HISTORY OF THE SHOW
520
00:15:37,580 --> 00:15:39,512
HE DECIDED THIS PLACE
WAS BEYOND HELP.
521
00:15:39,512 --> 00:15:41,555
GORDON RAMSAY EVEN IS LIKE,
"I'M OUTTA HERE."
522
00:15:41,555 --> 00:15:43,447
PEOPLE JUST
COULD NOT BELIEVE
523
00:15:43,447 --> 00:15:44,488
HOW THIS COUPLE TREATED
THEIR CUSTOMERS.
524
00:15:44,488 --> 00:15:45,599
AND THEY JUST KEPT GOING
AND GOING
525
00:15:45,599 --> 00:15:47,502
WITH THE SAME STUFF,
OVER AND OVER.
RIGHT.
526
00:15:47,502 --> 00:15:49,464
HUNDREDS OF PEOPLE ARE TURNING
TO SOCIAL MEDIA
527
00:15:49,464 --> 00:15:50,505
TO VOICE THEIR ANGER.
528
00:15:50,505 --> 00:15:52,517
SAMY AND AMY--
THEY'RE ON FACEBOOK NOW,
529
00:15:52,517 --> 00:15:54,450
JUST TRASHING EVERYBODY.
530
00:15:54,450 --> 00:15:54,917
IT GOT UGLIER AND UGLIER
FROM THERE.
531
00:15:54,917 --> 00:15:55,541
IT GOT UGLIER AND UGLIER
FROM THERE.
532
00:15:55,541 --> 00:15:57,473
THERE WERE THREATS,
NASTY ONLINE MESSAGES.
533
00:15:57,473 --> 00:15:58,504
THESE PEOPLE
ARE FREAKING CRAZY.
534
00:15:58,504 --> 00:15:59,586
THIS IS WHAT YOU DON'T EVER DO.
535
00:15:59,586 --> 00:16:00,597
I'M ACTUALLY IN AWE.
536
00:16:00,597 --> 00:16:02,489
A LOT OF ACTION
ON SOCIAL MEDIA.
537
00:16:02,489 --> 00:16:03,590
MEMES AND JOKES.
538
00:16:03,590 --> 00:16:05,513
- CHILD OF GOD!
- AND PHOTOSHOPS.
539
00:16:05,513 --> 00:16:06,554
GIFs.
540
00:16:06,554 --> 00:16:08,466
WORLDWIDE BACKLASH.
541
00:16:08,466 --> 00:16:09,557
UNBELIEVABLE TO SEE
ALL OF IT BUBBLE UP ONLINE.
542
00:16:09,557 --> 00:16:11,510
WOW! IT WAS SO CRAZY.
543
00:16:11,510 --> 00:16:13,542
THE EPISODE
OF KITCHEN NIGHTMARES
544
00:16:13,542 --> 00:16:15,614
ABOUT AMY'S BAKING COMPANY
WAS A PRETTY SPECIAL ONE
545
00:16:15,614 --> 00:16:17,497
BECAUSE IT WAS THE FIRST TIME
546
00:16:17,497 --> 00:16:18,688
GORDON RAMSAY WALKED AWAY
FROM A RESTAURANT...
547
00:16:18,688 --> 00:16:20,490
WOW.
548
00:16:20,490 --> 00:16:21,561
WHICH IS SOMETHING
HE NEVER DOES,
549
00:16:21,561 --> 00:16:24,645
AND IT DEFINITELY SPARKED
A CURIOUSITY.
550
00:16:24,645 --> 00:16:24,917
PEOPLE WERE INCREDIBLY
INTERESTED IN THIS STORY.
551
00:16:24,917 --> 00:16:27,699
PEOPLE WERE INCREDIBLY
INTERESTED IN THIS STORY.
552
00:16:27,699 --> 00:16:29,671
THERE WERE THOUSANDS
OF COMMENTS
553
00:16:29,671 --> 00:16:31,593
DIRECTED AT AMY AND SAMY
554
00:16:31,593 --> 00:16:33,696
BASICALLY CALLING THEM
BAT- CRAZY.
555
00:16:33,696 --> 00:16:35,658
EVERYONE WAS
UNDER THE CONSENSUS
556
00:16:35,658 --> 00:16:38,591
THAT THESE PEOPLE
WERE NOT PARTICULARLY NORMAL.
557
00:16:38,591 --> 00:16:40,493
THE PROBLEM WAS
558
00:16:40,493 --> 00:16:42,686
AMY AND SAMY STARTED RESPONDING
TO THESE COMMENTS.
559
00:16:42,686 --> 00:16:44,608
AS THE COMMENTS
STARTED POURING IN,
560
00:16:44,608 --> 00:16:47,722
AMY AND SAMY JUST KEPT POSTING,
POSTING, AND POSTING.
561
00:16:47,722 --> 00:16:49,554
THEY JUST ATTACKED EVERYBODY
562
00:16:49,554 --> 00:16:51,496
AND JUST POSTED STATUS
AFTER STATUS
563
00:16:51,496 --> 00:16:54,590
JUST SWEARING, CALLING PEOPLE
OUT ON EVERYTHING,
564
00:16:54,590 --> 00:16:54,917
AND JUST CONTINUING
THEIR CYBERBULLYING
565
00:16:54,917 --> 00:16:55,731
AND JUST CONTINUING
THEIR CYBERBULLYING
566
00:16:55,731 --> 00:16:58,605
THAT THEY DO BEST, I GUESS.
567
00:16:58,605 --> 00:17:00,557
WE JUST SORT OF
KEPT WATCHING THEM
568
00:17:00,557 --> 00:17:03,520
IN A MIXTURE
OF SHOCK AND HORROR.
569
00:17:03,520 --> 00:17:06,634
YOU JUST WANNA TELL THESE
PEOPLE, "NO, DON'T DO THAT.
570
00:17:06,634 --> 00:17:08,666
THAT'S A BAD IDEA."
571
00:17:08,666 --> 00:17:10,569
AND THE STORY JUST WENT VIRAL.
572
00:17:10,569 --> 00:17:12,541
PEOPLE WERE SHARING
ALL DIFFERENT TYPES OF CONTENT
573
00:17:12,541 --> 00:17:14,523
FROM SATIRICAL CARTOONS...
574
00:17:14,523 --> 00:17:16,546
THINK THAT YOU CAN COME
IN HERE AND SAY THESE THINGS.
575
00:17:16,546 --> 00:17:17,687
TO YOUTUBE VIDEOS...
576
00:17:17,687 --> 00:17:19,609
♪ MEOW, MEOW, MEOW,
MEOW, MEOW ♪
577
00:17:19,609 --> 00:17:21,531
CLIPS, GIFs...
578
00:17:21,531 --> 00:17:24,575
YOU WOULD JUST TYPE IN "AMY'S"
AND EVERYTHING WOULD COME UP
579
00:17:24,575 --> 00:17:24,917
RELATED
TO AMY'S BAKING COMPANY.
580
00:17:24,917 --> 00:17:26,537
RELATED
TO AMY'S BAKING COMPANY.
581
00:17:26,537 --> 00:17:28,610
JUST PAGES AND PAGES.
582
00:17:28,610 --> 00:17:31,663
MY WRITE-UP OF
AMY'S BAKING COMPANY'S MELTDOWN,
583
00:17:31,663 --> 00:17:34,627
IN ABOUT THREE DAYS IT HAD
REACHED 3 MILLION VIEWS,
584
00:17:34,627 --> 00:17:36,549
WHICH IS
THE HIGHEST-TRAFFIC POST
585
00:17:36,549 --> 00:17:37,560
I'VE EVER DONE
AT BUZZFEED.
586
00:17:37,560 --> 00:17:39,733
IT BECAME
THE 21ST CENTURY VERSION
587
00:17:39,733 --> 00:17:41,625
OF A WATERCOOLER CONVERSATION.
588
00:17:41,625 --> 00:17:43,767
EVERYONE THOUGHT
IT WAS JUST THE CRAZIEST THING.
589
00:17:43,767 --> 00:17:46,691
IT WAS LIKE COVERING
A BREAKING NEWS STORY,
590
00:17:46,691 --> 00:17:48,663
EXCEPT INSTEAD OF POLITICS
591
00:17:48,663 --> 00:17:52,588
WE WERE FOLLOWING
THIS LITTLE EATERY IN ARIZONA.
592
00:17:52,588 --> 00:17:54,917
HONESTLY I'VE NEVER SEEN
SOMETHING LIKE THIS BEFORE.
593
00:17:54,917 --> 00:17:55,591
HONESTLY I'VE NEVER SEEN
SOMETHING LIKE THIS BEFORE.
594
00:17:55,591 --> 00:17:57,804
THEY WERE JUST THAT CRAZY.
595
00:17:57,804 --> 00:17:59,636
AFTER THE DUST CLEARED,
596
00:17:59,636 --> 00:18:01,598
AMY AND SAMY TOOK
TO THEIR FACEBOOK
597
00:18:01,598 --> 00:18:03,580
AND SAID THAT IT WAS HACKED
598
00:18:03,580 --> 00:18:04,712
AND THAT ALL THE STATEMENTS
THAT CAME PREVIOUSLY
599
00:18:04,712 --> 00:18:06,604
WEREN'T THEM.
600
00:18:06,604 --> 00:18:09,628
AND IT WAS MET
WITH THIS REALLY HILARIOUS,
601
00:18:09,628 --> 00:18:12,621
"ARE YOU KIDDING ME?"
COLLECTIVELY FROM THE INTERNET.
602
00:18:12,621 --> 00:18:13,792
NO, CLEARLY YOU WEREN'T HACKED
AT ALL.
603
00:18:13,792 --> 00:18:15,635
I SAW THE WAY
THAT THEY TREATED PEOPLE,
604
00:18:15,635 --> 00:18:16,756
AND WHAT THEY SAID ON FACEBOOK
605
00:18:16,756 --> 00:18:18,628
IS EXACTLY HOW THEY ACTED
IN REAL LIFE.
606
00:18:18,628 --> 00:18:21,812
THERE IS THE PHRASE,
"NO PUBLICITY IS BAD PUBLICITY."
607
00:18:21,812 --> 00:18:24,615
BUT AT THE SAME TIME
IF YOU'RE NOT CAREFUL,
608
00:18:24,615 --> 00:18:24,917
THE INTERNET
CAN TURN YOU INTO A SIDESHOW.
609
00:18:24,917 --> 00:18:26,607
THE INTERNET
CAN TURN YOU INTO A SIDESHOW.
610
00:18:26,607 --> 00:18:28,730
AND I THINK THAT'S EXACTLY
WHAT HAPPENED HERE.
611
00:18:31,683 --> 00:18:32,835
THE AFTERMATH OF THE EPISODE
612
00:18:32,835 --> 00:18:34,777
CERTAINLY TOOK ON
A LIFE OF ITS OWN.
613
00:18:34,777 --> 00:18:37,640
I REMEMBER WHEN I FIRST WALKED
INTO AMY'S BAKING COMPANY,
614
00:18:37,640 --> 00:18:39,633
THINKING, "HMM!
WHY AM I HERE?"
615
00:18:39,633 --> 00:18:42,656
THE DINING ROOM IS GORGEOUS,
THE KITCHEN IS SPOTLESS--
616
00:18:42,656 --> 00:18:44,779
SOMETHING I'M DEFINITELY NOT
USED TO ON KITCHEN NIGHTMARES.
617
00:18:44,779 --> 00:18:46,831
BUT WHEN AMY GAVE ME A TOUR
OF HER KITCHEN,
618
00:18:46,831 --> 00:18:49,644
THINGS STARTED
GETTING A LITTLE STRANGE.
619
00:18:49,644 --> 00:18:51,637
NOW, THIS FOOTAGE
HAS NEVER BEEN SEEN BEFORE.
620
00:18:51,637 --> 00:18:54,660
TAKE A LOOK.
621
00:18:54,660 --> 00:18:54,917
- SO ARE YOU THE SOUS CHEF?
- YES. YES.
622
00:18:54,917 --> 00:18:55,851
- SO ARE YOU THE SOUS CHEF?
- YES. YES.
623
00:18:55,851 --> 00:18:57,684
HERE, YOU CAN SEE.
I'LL TAKE YOU TO OUR LINE.
624
00:18:57,684 --> 00:18:59,686
UM, DO WE HAVE
ANY, UH, MALE CHEFS?
625
00:18:59,686 --> 00:19:00,677
NO.
626
00:19:00,677 --> 00:19:01,718
NO? ALL FEMALES?
YES.
627
00:19:01,718 --> 00:19:02,760
ONLY GIRLS, YEAH.
WHY'S THAT?
628
00:19:02,760 --> 00:19:03,831
YES.
BECAUSE...IT'S TOO TINY.
629
00:19:03,831 --> 00:19:04,862
IT'S TINY.
630
00:19:04,862 --> 00:19:06,884
AND MY WIFE, SHE WANT ONLY ME
TO BE NEAR HER.
631
00:19:06,884 --> 00:19:08,707
SHE DOESN'T WANT MEN,
YOU KNOW, BECAUSE...
632
00:19:08,707 --> 00:19:09,778
I DON'T LIKE
TO BUMP INTO MEN.
633
00:19:09,778 --> 00:19:11,720
I FEEL WE'RE COMFORTABLE
WORKING WITH GIRLS
634
00:19:11,720 --> 00:19:13,702
BECAUSE MY KITCHEN
IS SO TINY.
WOW!
635
00:19:13,702 --> 00:19:14,794
WE BEND OVER,
WE BUMP INTO EACH OTHER.
636
00:19:14,794 --> 00:19:16,876
THE MALE CHEFS,
THEIR EGO IS TOO BIG
637
00:19:16,876 --> 00:19:19,689
AND THERE'S--IT'S TOO LITTLE,
MY KITCHEN, SO THEY LEAVE.
638
00:19:19,689 --> 00:19:20,731
I SHOW THEM THE DOOR.
639
00:19:20,731 --> 00:19:21,832
AND THEY DON'T HAVE
MY STANDARDS.
640
00:19:21,832 --> 00:19:22,893
THEY CAN'T CLEAN
LIKE I DO.
RIGHT!
641
00:19:22,893 --> 00:19:24,895
IT'S LIKE THEY'RE
DOING ME A FAVOR.
642
00:19:24,895 --> 00:19:24,917
THIS IS HOW WE WORK.
YEAH.
643
00:19:24,917 --> 00:19:26,788
THIS IS HOW WE WORK.
YEAH.
644
00:19:26,788 --> 00:19:29,721
I MEAN, I WORK METICULOUSLY
BECAUSE MY CUSTOMERS DESERVE IT.
645
00:19:29,721 --> 00:19:31,793
OKAY, WOW.
646
00:19:31,793 --> 00:19:32,845
COMING UP...
647
00:19:32,845 --> 00:19:34,717
OH, GOD, YOU'RE CRAZY.
WOW!
648
00:19:34,717 --> 00:19:35,898
SOME SHOCKING BONUS MATERIAL
649
00:19:35,898 --> 00:19:37,861
THAT HAS NEVER BEEN SEEN
UNTIL TONIGHT.
650
00:19:37,861 --> 00:19:39,783
IF THEY COULD WORK
LIKE MY HUSBAND WORKS,
651
00:19:39,783 --> 00:19:41,725
THEY WOULD GET THEIR TIPS,
HE'S TOLD THEM!
652
00:19:42,896 --> 00:19:44,909
AND LATER, AN UPDATE
ON WHAT HAS HAPPENED
653
00:19:44,909 --> 00:19:47,842
AT AMY'S BAKING COMPANY
SINCE CHEF RAMSAY WALKED OUT.
654
00:19:47,842 --> 00:19:49,865
NOW IT'S LIKE A TOURIST SITE.
655
00:19:49,865 --> 00:19:53,799
EVERYBODY WANTS TO SEE
IF AMY WAS ACTUALLY THAT CRAZY.
656
00:19:53,799 --> 00:19:54,917
PLUS, OUR REVEALING
EXCLUSIVE INTERVIEW
657
00:19:54,917 --> 00:19:56,723
PLUS, OUR REVEALING
EXCLUSIVE INTERVIEW
658
00:19:56,723 --> 00:19:57,804
WITH SAMY AND AMY.
659
00:19:57,804 --> 00:19:58,935
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
660
00:20:11,810 --> 00:20:13,802
WE HAVE
THREE LITTLE BOYS,
661
00:20:13,802 --> 00:20:15,735
BUT THEY'RE TRAPPED
INSIDE KITTY-CATS' BODIES.
662
00:20:15,735 --> 00:20:16,826
MEOW!
663
00:20:16,826 --> 00:20:18,938
ZETA DOES IT LIKE THIS...
"MEOW!"
664
00:20:18,938 --> 00:20:20,841
AND SOMETIMES
HE STICKS HIS TONGUE OUT
665
00:20:20,841 --> 00:20:21,902
IF HE WANTS TREATS.
666
00:20:23,914 --> 00:20:25,947
JADE--IF YOU ASK HIM
A QUESTION,
667
00:20:25,947 --> 00:20:28,870
YOU SAY, "JADE!"
HE'LL ACTUALLY RESPOND,
668
00:20:28,870 --> 00:20:29,971
"MEOW?"
669
00:20:29,971 --> 00:20:31,874
HE RESPONDS LIKE THAT.
670
00:20:31,874 --> 00:20:33,926
AND LEO--HE ACTUALLY TALKS.
671
00:20:33,926 --> 00:20:33,953
LEO WILL SING TO YOU.
672
00:20:33,953 --> 00:20:35,818
LEO WILL SING TO YOU.
673
00:20:35,818 --> 00:20:37,961
"♪ MEOW, MEOW, MEOW,
MEOW, MEOW ♪"
674
00:20:37,961 --> 00:20:40,904
LATER, WE'LL BE HEADING OUT
TO ARIZONA
675
00:20:40,904 --> 00:20:42,846
WHERE OUR REPORTER
ANA GARCIA
676
00:20:42,846 --> 00:20:44,779
CATCHES UP WITH SAMY AND AMY.
677
00:20:44,779 --> 00:20:46,921
BUT FIRST, LET ME TELL YOU
ABOUT SOME MORE
678
00:20:46,921 --> 00:20:49,004
NEVER-BEFORE-SEEN FOOTAGE.
679
00:20:49,004 --> 00:20:50,926
DURING MY LUNCH
AT AMY'S BAKING COMPANY,
680
00:20:50,926 --> 00:20:53,008
I KEPT TELLING SAMY
WHAT WAS WRONG WITH THE FOOD.
681
00:20:53,008 --> 00:20:55,011
BUT HE REFUSED TO TELL AMY.
682
00:20:55,011 --> 00:20:56,993
I REMEMBER THINKING,
"HOW STRANGE WAS THAT
683
00:20:56,993 --> 00:20:58,975
THAT HE WOULDN'T
RELAY ANYTHING TO HIS WIFE?"
684
00:20:58,975 --> 00:21:00,968
BUT WHEN I CAME BACK
FOR DINNER SERVICE,
685
00:21:00,968 --> 00:21:03,953
I LEARNED WHY SAMY NEVER SHARES
ANY NEGATIVE COMMENTS WITH AMY.
686
00:21:03,953 --> 00:21:04,011
I LEARNED WHY SAMY NEVER SHARES
ANY NEGATIVE COMMENTS WITH AMY.
687
00:21:04,011 --> 00:21:08,847
BECAUSE SHE'S COMPLETELY
INCAPABLE OF TAKING CRITICISM.
688
00:21:08,847 --> 00:21:11,009
WHEN WAS THE LAST TIME YOU TOOK
CRITICISM FROM A CUSTOMER
689
00:21:11,009 --> 00:21:12,952
ABOUT ONE OF YOUR DISHES?
690
00:21:12,952 --> 00:21:15,955
UM, THE OTHER DAY I DID.
WHAT WAS IT?
691
00:21:15,955 --> 00:21:17,817
IT WAS A CAESAR SALAD.
692
00:21:17,817 --> 00:21:18,969
THE LADY DIDN'T LIKE
THE PROSCIUTTO
693
00:21:18,969 --> 00:21:20,030
IN HER CAESAR SALAD.
694
00:21:20,030 --> 00:21:22,002
BUT IT'S ON THE MENU,
AND IF THEY DON'T LIKE IT,
695
00:21:22,002 --> 00:21:24,014
THEY CAN HAVE IT WITHOUT IT--
SIMPLE.
696
00:21:24,014 --> 00:21:25,907
I MEAN...
WOW.
697
00:21:25,907 --> 00:21:27,018
I'VE TAKEN CRITICISM...
OH, MY GOD.
698
00:21:27,018 --> 00:21:29,040
DO YOU KNOW WHAT?
CRITICISM IS HEALTHY.
699
00:21:29,040 --> 00:21:31,033
UNFORTUNATELY NOT ENOUGH PEOPLE
TOLD YOU THE TRUTH.
700
00:21:31,033 --> 00:21:33,005
OH, GOD, YOU'RE CRAZY.
NOW THERE YOU GO.
701
00:21:33,005 --> 00:21:33,953
PHENOMENAL DESSERT,
STORE-BOUGHT, FROZEN RAVIOLI.
702
00:21:33,953 --> 00:21:35,037
PHENOMENAL DESSERT,
STORE-BOUGHT, FROZEN RAVIOLI.
703
00:21:35,037 --> 00:21:36,849
YET YOU STILL DON'T GET IT.
704
00:21:36,849 --> 00:21:38,952
IF I COULD MAKE EVERYTHING
FROM SCRATCH, I WOULD.
705
00:21:38,952 --> 00:21:40,874
YOU CAN PULL THE WOOL
OVER YOUR HUSBADN'S EYES,
706
00:21:40,874 --> 00:21:42,025
BUT YOU CAN'T DO IT
TO ME.
707
00:21:42,025 --> 00:21:43,037
OH, MY GOD.
708
00:21:43,037 --> 00:21:45,019
YOU'RE NOT EVEN PREPARED
TO LISTEN TO ANYTHING.
709
00:21:45,019 --> 00:21:47,982
THAT'S 'CAUSE YOU'RE NOT GIVING
ME ANY CONSTRUCTIVE CRITICISM.
710
00:21:47,982 --> 00:21:49,985
ADVICE I'M HERE FOR.
YOU'RE JUST STANDING THERE,
TALKING...
711
00:21:49,985 --> 00:21:51,897
YOU'RE JUST IN DENIAL.
SAYING THINGS THAT AREN'T EVEN
MAKING SENSE.
712
00:21:51,897 --> 00:21:53,068
I'M NOT IN DENIAL
ABOUT ANYTHING.
713
00:21:53,068 --> 00:21:55,071
I'VE NEVER HAD
AN ISSUE BEFORFE.
714
00:21:55,071 --> 00:21:56,873
BECAUSE YOUR HUSBAND
DIDN'T TELL YOU.
715
00:21:56,873 --> 00:21:58,905
NO. BECAUSE I KNOW--
HE'S SCARED TO.
716
00:21:58,905 --> 00:22:00,057
HE'S NOT SCARED OF ME, NO.
717
00:22:00,057 --> 00:22:02,069
THAT MAN ISN'T SCARED OF YOU.
HE'S NOT SCARED OF ANYBODY.
718
00:22:02,069 --> 00:22:03,953
MY HUSBAND,
IF THERE EVER IS A PROBLEM,
719
00:22:03,953 --> 00:22:04,081
MY HUSBAND,
IF THERE EVER IS A PROBLEM,
720
00:22:04,081 --> 00:22:06,915
IMMEDIATELY HE'LL BRING IT BACK
AND LET CHRISTINE KNOW.
721
00:22:07,956 --> 00:22:09,027
AND IT'S VERY RARE
THAT IT HAPPENS.
722
00:22:09,027 --> 00:22:10,879
DID HE TELL YOU TODAY?
YOU KNEW I WAS COMING TODAY.
723
00:22:10,879 --> 00:22:12,081
WELL, I WAS TRYING TO FIND--
IF YOU COME INTO MY RESTAURANT,
724
00:22:12,081 --> 00:22:13,973
I'LL MAKE SURE
EVERY PLATE
725
00:22:13,973 --> 00:22:15,074
THAT YOU FINISH
IS IN FRONT OF ME.
726
00:22:15,074 --> 00:22:17,086
I WAS TRYING TO GET FEEDBACK
AND NO ONE WOULD GIVE IT TO ME.
727
00:22:17,086 --> 00:22:18,899
WHY NOT?
728
00:22:18,899 --> 00:22:21,001
I GAVE YOUR HUSBAND
A NUMBER OF COMMENTS,
729
00:22:21,001 --> 00:22:22,102
LUNCHTIME...
BUT I DIDN'T KNOW.
730
00:22:22,102 --> 00:22:24,035
NOBODY WOULD SHARE THEM WITH ME.
'CAUSE YOU DON'T LIKE KNOWING.
731
00:22:24,035 --> 00:22:26,948
'CAUSE YOU DON'T WANT
TO CHANGE.
732
00:22:26,948 --> 00:22:29,060
THERE IS SOMETHING
I WANT TO CLEAR UP.
733
00:22:29,060 --> 00:22:31,043
THEY ASKED ME
TO COME AND HELP THEM.
734
00:22:31,043 --> 00:22:33,896
RIGHT NOW,
I WANNA SHOW YOU SOMETHING
735
00:22:33,896 --> 00:22:33,953
THAT'S ONLY EVER BEEN SEEN
BY MYSELF
736
00:22:33,953 --> 00:22:35,027
THAT'S ONLY EVER BEEN SEEN
BY MYSELF
737
00:22:35,027 --> 00:22:37,050
AND THE PRODUCERS
OF THIS SHOW.
738
00:22:37,050 --> 00:22:38,912
IT'S THEIR SUBMISSION VIDEO.
739
00:22:38,912 --> 00:22:40,934
OH, BOY.
CHECK IT OUT.
740
00:22:40,934 --> 00:22:42,086
SO THIS IS WHERE
ALL THE MAGIC HAPPENS.
741
00:22:43,137 --> 00:22:44,939
HERE, WE HAVE THE WALK-IN.
742
00:22:44,939 --> 00:22:46,000
OH, MY GOD, IT'S A MESS.
743
00:22:46,000 --> 00:22:47,952
THE BIGGEST PROBLEMS
WITH THIS RESTAURANT
744
00:22:47,952 --> 00:22:49,024
WOULD BE MY HUSBAND
IS TOO NERVOUS
745
00:22:49,024 --> 00:22:50,115
IN THE FRONT OF THE HOUSE.
746
00:22:50,115 --> 00:22:52,918
HE DOESN'T REALLY HAVE
A CUSTOMER SERVICE BACKGROUND
747
00:22:52,918 --> 00:22:54,130
IN ANY WAY, SHAPE, OR FORM.
748
00:22:54,130 --> 00:22:55,972
I'M CHICKEN LIKE NO HEAD.
749
00:22:55,972 --> 00:22:57,073
YOU GO, I GO.
I DON'T KNOW WHERE TO START.
750
00:22:57,073 --> 00:23:02,029
SAMY'S NEEDS TO BE REMOVED
FROM THIS SITUATION.
751
00:23:02,029 --> 00:23:03,120
A LOT OF TIMES,
752
00:23:03,120 --> 00:23:03,953
I THINK THAT CUSTOMERS
WILL PROBABLY NOT COME BACK
753
00:23:03,953 --> 00:23:05,142
I THINK THAT CUSTOMERS
WILL PROBABLY NOT COME BACK
754
00:23:05,142 --> 00:23:07,976
BECAUSE OF SOMETHING
THAT SAMY MAY HAVE SAID TO THEM.
755
00:23:07,976 --> 00:23:10,939
LIKE, FIRST REACTION
IS JUST TO KINDA YELL.
756
00:23:10,939 --> 00:23:13,953
YES, THERE HAVE BEEN
A FEW OCCASIONAL TIMES
757
00:23:13,953 --> 00:23:16,125
THAT HE HAS HAD AN INCIDENT,
AND THAT I, MYSELF,
758
00:23:16,125 --> 00:23:18,118
HAVE HAD AN--A FEW INCIDENTS
WITH CUSTOMERS.
759
00:23:18,118 --> 00:23:19,970
WE'RE NOT PERFECT.
760
00:23:19,970 --> 00:23:23,133
BUT WHEN PEOPLE COME IN
AND THEY'RE NOT NICE TO US,
761
00:23:23,133 --> 00:23:26,047
WE'RE NOT GOING
TO BE NICE BACK TO THEM.
762
00:23:26,047 --> 00:23:27,989
ON YELP, HORRIBLE THINGS WERE
WRITTEN ABOUT US
763
00:23:27,989 --> 00:23:29,110
THAT WERE NOT TRUE.
764
00:23:29,110 --> 00:23:32,044
I RETALIATED AND I TOLD HIM
WHAT I THOUGHT ABOUT HIM.
765
00:23:32,044 --> 00:23:33,195
I TOLD HIM THAT HE WAS A LOSER
AND HE WAS A MORON.
766
00:23:33,195 --> 00:23:33,953
HE WAS A TRAMP,
767
00:23:33,953 --> 00:23:35,107
HE WAS A TRAMP,
768
00:23:35,107 --> 00:23:37,120
AND HE WASN'T WELCOME
IN MY RESTAURANT, AND HE'S NOT.
769
00:23:37,120 --> 00:23:39,012
I HAVE NO PROBLEM
STANDING UP FOR MYSELF.
770
00:23:39,012 --> 00:23:41,175
ARE YOU--CAN YOU FILM HIM?
DO YOU SEE HIM?
771
00:23:41,175 --> 00:23:44,108
CAN--BABE, WE CAN...
772
00:23:44,108 --> 00:23:46,090
GO. I SAID GO.
773
00:23:46,090 --> 00:23:47,983
WHAT'S UP?
774
00:23:47,983 --> 00:23:49,024
WE HAD TO STOP
BECAUSE YOU WERE TALKING.
775
00:23:49,024 --> 00:23:50,115
I'M SORRY.
THAT'S OKAY.
776
00:23:50,115 --> 00:23:52,047
THIS IS THE FIRST KITCHEN
I'VE EVER WORKED IN
777
00:23:52,047 --> 00:23:53,189
WHERE WE'RE NOT REALLY
ALLOWED TO TALK TO EACH OTHER.
778
00:23:53,189 --> 00:23:57,043
"STOP TALKING! EVERYONE!
STOP! GET OUT! NO TALKING!
779
00:23:57,043 --> 00:23:58,204
I'M OUT HERE ALL BY MYSELF!"
780
00:23:58,204 --> 00:24:01,008
SCREAMING.
SCREAMING.
781
00:24:01,008 --> 00:24:03,200
SMALLEST THING CAN HAPPEN,
IT'S LIKE THE END OF THE WORLD.
782
00:24:03,200 --> 00:24:03,953
AND THEN THEY JUST KIND OF...
783
00:24:03,953 --> 00:24:05,213
AND THEN THEY JUST KIND OF...
784
00:24:05,213 --> 00:24:07,095
FEED OFF OF EACH OTHER.
785
00:24:07,095 --> 00:24:09,037
IN ORDER FOR MY RESTARAUNT
TO BE OPEN,
786
00:24:09,037 --> 00:24:10,148
WE BOTH HAVE TO BE HERE, 100%.
787
00:24:10,148 --> 00:24:12,101
THIS IS OUR BABY.
788
00:24:12,101 --> 00:24:14,223
HOLD ON A SECOND,
HOLD ON.
789
00:24:14,223 --> 00:24:17,106
I'M GETTING EXTREMELY NERVOUS
RIGHT NOW
790
00:24:17,106 --> 00:24:20,040
BECAUSE I HAVE SO MANY THINGS
GOING ON BACK HERE,
791
00:24:20,040 --> 00:24:21,231
AND I CAN'T REMEMBER
THE QUESTIONS YOU'RE ASKING.
792
00:24:21,231 --> 00:24:23,103
'CAUSE AS SOON AS YOU'RE
ASKING ME, I'M LOSING IT.
793
00:24:23,103 --> 00:24:26,167
IF YOU DON'T COME IN
AND SPEND $100 AT LEAST,
794
00:24:26,167 --> 00:24:27,258
IT'S LIKE, EH,
I DON'T NEED YOU.
795
00:24:27,258 --> 00:24:29,070
SPECTACULAR!
796
00:24:29,070 --> 00:24:31,203
MY FOOD IS THE BEST!
I'M TELLING YOU.
797
00:24:31,203 --> 00:24:33,035
I LOVE YOU.
798
00:24:33,035 --> 00:24:33,953
YOU'RE NUTS!
799
00:24:33,953 --> 00:24:34,226
YOU'RE NUTS!
800
00:24:34,226 --> 00:24:36,039
HE'S CRAZY, HE'S INSANE.
SHE'S MY BIG TIME.
801
00:24:36,039 --> 00:24:37,140
MEOW!
802
00:24:37,140 --> 00:24:38,141
COMING UP...
803
00:24:38,141 --> 00:24:39,182
I DON'T WANT YOU
TO KISS MY ASS.
804
00:24:39,182 --> 00:24:40,213
I WANT YOU
TO JUST SHUT UP.
805
00:24:40,213 --> 00:24:42,076
THE MADNESS CONTINUES.
806
00:24:42,076 --> 00:24:43,267
I'M NOT AFRAID OF YOU.
PLEASE.
807
00:24:43,267 --> 00:24:45,139
YOU'RE AFRAID OF THE TRUTH,
NOT ME--THE TRUTH.
808
00:24:45,139 --> 00:24:47,182
YOU'LL GET A FULL UPDATE
ON WHAT HAS HAPPENED
809
00:24:47,182 --> 00:24:48,263
TO AMY'S BAKING COMPANY.
810
00:24:48,263 --> 00:24:51,126
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
811
00:24:51,126 --> 00:24:52,278
YOU'LL HEAR
FROM FORMER EMPLOYEES...
812
00:24:52,278 --> 00:24:55,231
AMY AND SAMY THOUGHT
EVERYONE WAS OUT TO GET THEM.
813
00:24:55,231 --> 00:24:57,113
AND WHAT RECENT DINERS
HAVE TO SAY.
814
00:24:57,113 --> 00:24:59,075
HE JUST SAID, "YOU HAVE TO GO,
YOU HAVE TO GO.
815
00:24:59,075 --> 00:25:00,257
YOU HAVE TO GO."
816
00:25:00,257 --> 00:25:02,269
THEN IT'S TIME
FOR AN OUT-OF-CONTROL SIT-DOWN
817
00:25:02,269 --> 00:25:03,953
WITH SAMY AND AMY.
818
00:25:03,953 --> 00:25:04,081
WITH SAMY AND AMY.
819
00:25:04,081 --> 00:25:06,174
HE HAS NO BALLS!
HE'S JEALOUS OF MY BALLS!
820
00:25:06,174 --> 00:25:08,156
THIS IS WHAT HE IS.
821
00:25:08,156 --> 00:25:11,210
BUT FIRST,
SOME NEVER-BEFORE-SEEN FOOTAGE
822
00:25:11,210 --> 00:25:13,272
AS CHEF RAMASAY QUESTIONS AMY
ABOUT HER PIZZA.
823
00:25:13,272 --> 00:25:15,304
HERE.
AND WHAT'S THE BASE
OF THE DOUGH?
824
00:25:15,304 --> 00:25:17,227
THE RECIPE
FOR MY PIZZA DOUGH?
MM-HMM.
825
00:25:17,227 --> 00:25:18,288
IT'S A SECRET.
OH, OKAY. WOW.
826
00:25:18,288 --> 00:25:20,200
AND PEOPLE LOVE IT!
827
00:25:20,200 --> 00:25:21,291
I HAVE PEOPLE TELL ME
828
00:25:21,291 --> 00:25:23,134
IT'S THE BEST PIZZA THAT
THEY'VE EVER HAD IN THEIR LIFE.
829
00:25:23,134 --> 00:25:24,185
WOW.
830
00:25:24,185 --> 00:25:25,286
MY HUSBAND WILL TELL ME
OUR CUSTOMERS--
831
00:25:25,286 --> 00:25:27,108
WELL, HE'S NAUGHTY,
832
00:25:27,108 --> 00:25:28,199
'CAUSE MY PIZZA TODAY
WAS UNDERCOOKED.
833
00:25:28,199 --> 00:25:30,252
SO IT WAS RAW, AND I SAID,
"WILL YOU TAKE THAT BACK?"
834
00:25:30,252 --> 00:25:32,174
HE SAID, "I CAN'T TALK
DURING SERVICE."
835
00:25:32,174 --> 00:25:33,953
WHY IS THAT?
836
00:25:33,953 --> 00:25:34,166
WHY IS THAT?
837
00:25:34,166 --> 00:25:35,338
UH, MAYBE HE KNEW THAT
IT WOULD MAKE ME NERVOUS
838
00:25:35,338 --> 00:25:37,180
IF YOU DIDN'T
ENJOY THE PIZZA.
839
00:25:37,180 --> 00:25:38,301
YOU'RE A HUSBAND AND WIFE.
YEAH.
840
00:25:38,301 --> 00:25:40,173
YEAH, IT'S NOT AS IF YOU'RE...
841
00:25:40,173 --> 00:25:41,325
SORT OF MANAGER
AND ASSISTANT MANAGER.
OKAY.
842
00:25:41,325 --> 00:25:44,138
THE QUICKER YOU GO BACK
TO THE KITCHEN WITH CRITICISM...
843
00:25:44,138 --> 00:25:46,120
YEAH, I KNOW.
WE USUALLY DON'T HAVE CRITICISM.
844
00:25:46,120 --> 00:25:47,252
THAT'S THE PROBLEM.
YOU DON'T HAVE CRITICISM?
845
00:25:47,252 --> 00:25:48,323
NOT USUALLY.
846
00:25:48,323 --> 00:25:50,285
WHY CAN'T YOU GO
AND TELL YOUR WIFE,
847
00:25:50,285 --> 00:25:52,258
"SWEETHEART, PIZZA--
WAKE UP.
848
00:25:52,258 --> 00:25:53,359
IT'S UNDERCOOKED"?
849
00:25:53,359 --> 00:25:55,311
I DON'T THINK YOUR PIZZA
WAS UNDERCOOKED.
850
00:25:55,311 --> 00:25:57,233
I CHECKED IT
AND I SEND PIZZAS.
851
00:25:57,233 --> 00:25:58,325
THAT'S MY NUMBER-ONE
SELLING PIZZA.
852
00:25:58,325 --> 00:26:00,307
SO YOU DID BRING IT BACK?
NO.
853
00:26:00,307 --> 00:26:02,139
I DIDN'T FIND OUT.
AND I ASKED YOU WHAT WAS WRONG.
854
00:26:02,139 --> 00:26:03,250
YOU SAID YOU CHECKED IT.
855
00:26:03,250 --> 00:26:03,953
NO, I CHECKED IT
WHEN I TOOK IT OUT OF THE--
856
00:26:03,953 --> 00:26:04,332
NO, I CHECKED IT
WHEN I TOOK IT OUT OF THE--
857
00:26:04,332 --> 00:26:05,343
HOLD ON.
IF YOU LET ME.
858
00:26:05,343 --> 00:26:07,185
I CHECKED IT
WHEN I TOOK IT OUT OF THE OVEN,
859
00:26:07,185 --> 00:26:08,266
JUST LIKE I DO
EVERY OTHER PIZZA,
860
00:26:08,266 --> 00:26:09,368
AND TO ME, IT WAS CRISPY
ON THE BOTTOM.
861
00:26:09,368 --> 00:26:11,370
WHEN I CUT IT, IT WAS CRUNCHY.
RIGHT. OKAY.
862
00:26:11,370 --> 00:26:13,262
SO TO ME IT WASN'T RAW.
OKAY, SO--
863
00:26:13,262 --> 00:26:14,323
BUT IF THEY SEND IT BACK--
YEAH, LET'S DRAW A LINE IN THAT.
864
00:26:14,323 --> 00:26:16,236
THAT'S YOUR VERSION.
SURE.
865
00:26:16,236 --> 00:26:17,387
'CAUSE YOU DIDN'T SEE IT
COME BACK.
866
00:26:17,387 --> 00:26:20,170
MY VERSION WAS
THE DOUGH WAS WET...
UH-HUH.
867
00:26:20,170 --> 00:26:21,392
UNDERCOOKED IN THE CENTER...
OKAY.
868
00:26:21,392 --> 00:26:24,385
OKAY, AND AROUND THE OUTSIDE
THERE WAS INSUFFICIENT GARNISH.
869
00:26:24,385 --> 00:26:26,187
SO IT WAS JUST...DRY.
870
00:26:26,187 --> 00:26:27,339
I SHOWED IT TO YOU.
YEAH, YOU DID.
871
00:26:27,339 --> 00:26:28,380
YOU DID, OF COURSE.
AND THE IDEA...
COME ON!
872
00:26:28,380 --> 00:26:30,262
YEAH, OKAY.
YEAH.
873
00:26:30,262 --> 00:26:31,313
BUT I DIDN'T WANT TO TELL HER.
NO, IT'S OKAY.
874
00:26:31,313 --> 00:26:33,195
NO, NO.
I SAID, "TOUCH THAT."
875
00:26:33,195 --> 00:26:33,953
I DID TOUCH IT.
876
00:26:33,953 --> 00:26:34,297
I DID TOUCH IT.
877
00:26:34,297 --> 00:26:36,219
IT'S NOT SLIGHTLY, 30 SECONDS.
IT WAS SOAKING WET.
878
00:26:36,219 --> 00:26:37,370
IT WAS RAW? OKAY.
IT WAS WET.
879
00:26:37,370 --> 00:26:40,184
WET? WELL, IS IT CHEESE
OR SOMETHING?
880
00:26:40,184 --> 00:26:42,386
NO, NO.
NO, IT'S NOT THE CHEESE! NO!
881
00:26:54,380 --> 00:26:57,243
HOW CAN YOU ATTRACT
GOOD STAFF
882
00:26:57,243 --> 00:26:59,266
WHEN YOU DON'T GIVE THEM
THE TIPS THEY DESERVE?
883
00:26:59,266 --> 00:27:01,328
MY HUSBAND PAYS THOSE GIRLS
$9 OR $10 AN HOUR...
884
00:27:01,328 --> 00:27:02,379
YOU'RE NOT LISTENING.
885
00:27:02,379 --> 00:27:04,282
TO DO NOTHING, OKAY?
YOU'RE NOT LISTENING.
886
00:27:04,282 --> 00:27:05,343
THEY DON'T DESERVE THOSE TIPS.
887
00:27:05,343 --> 00:27:07,215
IF THEY COULD WORK
LIKE MY HUSBAND WORKED--
888
00:27:07,215 --> 00:27:08,316
OH, MY GOD.
889
00:27:08,316 --> 00:27:09,297
IF THEY COULD WORK
LIKE MY HUSBAND WORKS...
890
00:27:09,297 --> 00:27:10,379
AND WHY ARE YOU
SHOUTING AT ME?
891
00:27:10,379 --> 00:27:11,410
AND IT DIDN'T REQUIRE HIM
TO RUN LIKE FOUR PEOPLE...
892
00:27:11,410 --> 00:27:12,451
WHY ARE YOU
SHOUTING AT ME?
893
00:27:12,451 --> 00:27:14,283
THEY WOULD GET THEIR TIPS.
HE'S TOLD THEM...
894
00:27:14,283 --> 00:27:15,325
YOU'RE CONVINCED.
"RUN LIKE I RUN...
895
00:27:15,325 --> 00:27:16,366
AND WORK LIKE I WORK
AND YOU CAN HAVE YOUR TIPS."
896
00:27:16,366 --> 00:27:16,980
HOW DELUDED.
897
00:27:16,980 --> 00:27:18,278
HOW DELUDED.
898
00:27:18,278 --> 00:27:19,329
I AM DELUDED.
YOU'RE RIGHT.
899
00:27:19,329 --> 00:27:22,243
OH, MY GOD.
900
00:27:22,243 --> 00:27:24,335
THERE WERE SO MANY MOMENTS
AT THIS RESTAURANT.
901
00:27:24,335 --> 00:27:26,257
BUT TRUTHFULLY
THERE IS ONLY SO MUCH
902
00:27:26,257 --> 00:27:27,439
YOU CAN PUT
INTO A ONE-HOUR SHOW.
903
00:27:27,439 --> 00:27:30,242
HERE'S AN UNBELIEVABLE EXCHANGE
THAT I HAD WITH AMY
904
00:27:30,242 --> 00:27:31,443
OVER A PACKAGE OF GNOCCHI.
905
00:27:33,346 --> 00:27:34,477
SO THESE GNOCCHI IN HERE.
906
00:27:34,477 --> 00:27:36,419
"NO REFRIGERATION REQUIRED."
WOW.
907
00:27:36,419 --> 00:27:37,480
WOW, WOW, WOW.
908
00:27:37,480 --> 00:27:39,343
THERE MUST BE A FEW CHEMICALS
IN THERE.
909
00:27:42,366 --> 00:27:44,278
DO WE SELL THESE GNOCCHI?
I'M SORRY?
910
00:27:44,278 --> 00:27:45,370
DO WE SELL THESE?
YES.
911
00:27:45,370 --> 00:27:46,401
THOSE ARE THE GNOCCHI
THAT WE SELL.
912
00:27:46,401 --> 00:27:46,980
AND "NO REFRIGERATION
REQUIRED."
913
00:27:46,980 --> 00:27:48,433
AND "NO REFRIGERATION
REQUIRED."
914
00:27:48,433 --> 00:27:51,317
WHAT'S IN THEM?
915
00:27:51,317 --> 00:27:52,358
LOOK AT THE BACK.
IT'LL TELL--
916
00:27:52,358 --> 00:27:54,420
I DON'T SAY THAT
THEY'RE ORGANIC, I NEVER DID.
917
00:27:54,420 --> 00:27:56,362
"WHAT'S IN THERE?"
YOU SAID, "LOOK ON THE BACK."
918
00:27:56,362 --> 00:27:58,315
LIKE SOME
SMARTASS ANSWER.
919
00:27:58,315 --> 00:27:59,416
OH, OKAY.
920
00:27:59,416 --> 00:28:01,398
YET YOU'RE PREPARED TO CHARGE
CUSTOMERS MONEY FOR THAT.
921
00:28:01,398 --> 00:28:03,301
I KNOW.
922
00:28:03,301 --> 00:28:04,362
AND YOU GET UPSET 'CAUSE
THEY'RE NOT KISSING YOUR ASS.
923
00:28:04,362 --> 00:28:05,443
I'M NOT UPSET WITH YOU.
I DON'T WANT YOU TO KISS MY ASS.
924
00:28:05,443 --> 00:28:08,366
WOW. YEAH.
I WANT YOU
TO JUST SHUT UP, AND...
925
00:28:08,366 --> 00:28:10,299
WOW.
GIVE ME A CHANCE
TO FINISH MY SENTENCE
926
00:28:10,299 --> 00:28:11,490
INSTEAD OF BEING RUDE.
WOW, WOW, WOW.
927
00:28:11,490 --> 00:28:13,352
THAT'S--I'M NOT PISSED OFF.
I'VE SEEN IT ALL NOW.
928
00:28:13,352 --> 00:28:15,335
'CAUSE YOU DON'T BOTHER ME
TO MAKE ME PISSED OFF.
929
00:28:15,335 --> 00:28:16,466
I HAVE SEEN IT ALL.
930
00:28:16,466 --> 00:28:16,980
WELL, WE'RE MAKING EVERYTHING
PER ORDER.
931
00:28:16,980 --> 00:28:18,338
WELL, WE'RE MAKING EVERYTHING
PER ORDER.
932
00:28:18,338 --> 00:28:20,431
THIS IS...
YOU KNOW, IT'S NOT PRE-MADE.
933
00:28:20,431 --> 00:28:21,502
WE DON'T HAVE PRE-MADE FOOD.
934
00:28:21,502 --> 00:28:23,314
WE'RE TRYING TO MAKE EVERYTHING
TO ORDER.
935
00:28:23,314 --> 00:28:24,415
EXCEPT FOR THE RAVIOLIS.
936
00:28:24,415 --> 00:28:26,418
YES, THE RAVIOLIS ARE PRE-MADE.
AND THE FROZEN EGGPLANT.
937
00:28:26,418 --> 00:28:27,529
YES, THEY ARE.
IT'S FRESH.
938
00:28:27,529 --> 00:28:30,442
OF COURSE WE HAVE TO FREEZE IT
WHEN WE DROP IT IN THE FRYER
939
00:28:30,442 --> 00:28:32,334
SO THE BREADING
DOESN'T COME OFF.
940
00:28:32,334 --> 00:28:33,466
WE DO IT LIKE THAT BECAUSE--
AND THE GNOCCHI.
941
00:28:33,466 --> 00:28:34,497
I DO USE THOSE GNOCCHI.
942
00:28:34,497 --> 00:28:36,499
YES.
943
00:28:36,499 --> 00:28:41,355
NO PITHY REPLY?
YES, I CARE A LOT.
944
00:28:41,355 --> 00:28:43,437
CHEF RAMSAY, I WOULD LIKE YOU
TO UNDERSTAND JUST SOMETHING.
945
00:28:43,437 --> 00:28:46,391
YEAH, I'M FINDING IT,
RIGHT NOW, AMY,
946
00:28:46,391 --> 00:28:46,980
DIFFICULT TO UNDERSTAND YOU
ONE LITTLE BIT.
947
00:28:46,980 --> 00:28:47,512
DIFFICULT TO UNDERSTAND YOU
ONE LITTLE BIT.
948
00:28:47,512 --> 00:28:49,354
I'VE GOT NOWHERE TO GO.
949
00:28:49,354 --> 00:28:50,436
EVERY TIME
I SAY SOMETHING TO YOU,
950
00:28:50,436 --> 00:28:51,457
YOU JUST SAY,
"HEY, MY CUSTOMERS LOVE IT."
951
00:28:51,457 --> 00:28:52,558
I'M NOT GONNA TALK
TO YOU RIGHT NOW
952
00:28:52,558 --> 00:28:54,430
BECAUSE I HAVE TO CONCENTRATE
ON THE LINE.
953
00:28:54,430 --> 00:28:55,421
THEN STOP.
CONCENTRATE THEN.
954
00:28:55,421 --> 00:28:57,354
I WILL.
955
00:28:57,354 --> 00:28:58,455
YOU'RE THE ONE WHO JUST SAID
YOU WANNA TALK TO ME.
956
00:28:58,455 --> 00:28:59,436
SO I'M CONFUSED.
I DID.
957
00:28:59,436 --> 00:29:01,388
I WANTED TO EXPLAIN TO YOU...
OH!
958
00:29:01,388 --> 00:29:02,460
THAT I'M NOT HERE TO--
I THINK YOU SHOULD FOCUS
ON YOUR WORK.
959
00:29:02,460 --> 00:29:03,581
YOU DON'T EVEN LET ME SPEAK.
960
00:29:03,581 --> 00:29:05,443
SO THERE'S NO POINT
IN TALKING TO YOU.
TRY.
961
00:29:05,443 --> 00:29:07,435
JUST LIKE MY HUSBAND.
962
00:29:07,435 --> 00:29:09,528
EVEN THOUGH MY VISIT
TO AMY'S BAKING COMPANY
963
00:29:09,528 --> 00:29:12,381
WAS A COMPLETE DISASTER
FROM DAY ONE,
964
00:29:12,381 --> 00:29:15,385
I CAME BACK ON DAY TWO
WITH A PLAN TO TURN IT AROUND.
965
00:29:15,385 --> 00:29:16,556
UNFORTUNATELY
I NEVER GOT TO IMPLEMENT IT
966
00:29:16,556 --> 00:29:16,980
BECAUSE IT BECAME CLEAR THAT
IT WOULD BE A WASTE OF TIME.
967
00:29:16,980 --> 00:29:20,401
BECAUSE IT BECAME CLEAR THAT
IT WOULD BE A WASTE OF TIME.
968
00:29:20,401 --> 00:29:21,492
I'M SURE YOU'RE WONDERING
969
00:29:21,492 --> 00:29:23,524
WHAT'S HAPPENED
TO THE RESTAURANT SINCE I LEFT.
970
00:29:23,524 --> 00:29:27,459
HERE WITH AN UPDATE
IS OUR REPORTER ANA GARCIA.
971
00:29:27,459 --> 00:29:28,520
THANKS, GORDON.
972
00:29:28,520 --> 00:29:31,473
I'M HERE IN SCOTTSDALE, ARIZONA,
TALKING TO LOCAL PEOPLE
973
00:29:31,473 --> 00:29:34,407
TO GET THEIR PERSPECTIVE
ON EVERYTHING THAT'S HAPPENED
974
00:29:34,407 --> 00:29:35,498
SINCE THE SHOW AIRED--
975
00:29:35,498 --> 00:29:38,442
EVERYTHING FROM
THE SOCIAL MEDIA PHENOMENON
976
00:29:38,442 --> 00:29:40,484
TO HOW IT HAS AFFECTED
LOCAL BUSINESSES.
977
00:29:40,484 --> 00:29:43,477
AND I'M GOING TO TRY AND TALK
TO AMY AND SAMY.
978
00:29:43,477 --> 00:29:46,461
BUT FIRST, HERE'S AN UPDATE
ON HOW THE RESTAURANT IS DOING.
979
00:29:46,461 --> 00:29:46,980
GOOD LUCK.
980
00:29:46,980 --> 00:29:48,453
GOOD LUCK.
981
00:29:48,453 --> 00:29:49,484
THANK YOU.
982
00:29:49,484 --> 00:29:52,438
AFTER CHEF RAMSAY LEFT,
IT WAS JUST A DRAMATIC MESS.
983
00:29:52,438 --> 00:29:54,420
AMY, NO!
YOU FINISH!
984
00:29:54,420 --> 00:29:55,502
AMY AND SAMY THOUGHT
EVERYONE WAS OUT TO GET THEM.
985
00:29:55,502 --> 00:29:57,524
ATTITUDE I'VE
NEVER SEEN IN MY LIFE.
986
00:29:57,524 --> 00:29:58,555
THEY FIRED EVERYONE,
987
00:29:58,555 --> 00:30:00,517
TOLD EVERYONE THEY CAN DO
EVERYTHING ON THEIR OWN.
988
00:30:00,517 --> 00:30:02,440
THE NEXT DAY I WAS CALLED
989
00:30:02,440 --> 00:30:04,582
AND AMY AND SAMY
BEGGED FOR ME TO COME BACK.
990
00:30:04,582 --> 00:30:05,593
SO I DID.
991
00:30:05,593 --> 00:30:07,536
THANK YOU.
YOU'RE WELCOME.
992
00:30:07,536 --> 00:30:10,509
SAMY AND AMY SAW
THAT I HAD TAKEN
993
00:30:10,509 --> 00:30:11,610
A $5 TIP
FROM MY CUSTOMER
994
00:30:11,610 --> 00:30:12,652
NO! NO!
995
00:30:12,652 --> 00:30:14,554
AND HAD A HUGE FIT OVER IT
996
00:30:14,554 --> 00:30:16,446
AND TOLD ME THAT I'M A THIEF
AND GET OUT OF HIS RESTAURANT.
997
00:30:16,446 --> 00:30:16,980
AND I THREW THE MONEY AT THEM,
AND I WALKED OUT
998
00:30:16,980 --> 00:30:18,518
AND I THREW THE MONEY AT THEM,
AND I WALKED OUT
999
00:30:18,518 --> 00:30:19,670
AND TOLD THEM,
"DON'T EVER TALK TO ME AGAIN.
1000
00:30:19,670 --> 00:30:21,522
I'M DONE WITH THIS PLACE."
1001
00:30:21,522 --> 00:30:23,524
A LOT OF MY FRIENDS
HAVE ACTUALLY GONE THERE
1002
00:30:23,524 --> 00:30:24,666
JUST TO CHECK IT OUT,
1003
00:30:24,666 --> 00:30:27,449
BECAUSE NOW
IT'S LIKE A TOURIST SITE.
1004
00:30:27,449 --> 00:30:30,643
EVERYBODY WANTS TO SEE
IF AMY WAS ACTUALLY THAT CRAZY.
1005
00:30:30,643 --> 00:30:33,516
WE HONESTLY WENT IN WITH,
1006
00:30:33,516 --> 00:30:36,650
"LET'S SEE IF THE FOOD
IS REALLY AS PEOPLE SAY."
1007
00:30:36,650 --> 00:30:39,503
ONE OF OUR FRIENDS
ORDERED A DRINK, GOT IT,
1008
00:30:39,503 --> 00:30:41,605
AND NOTICED THAT THERE WAS
SOMETHING FLOATING IN THE DRINK.
1009
00:30:41,605 --> 00:30:42,647
IT HAD THREE FRUIT FLIES
IN IT.
1010
00:30:42,647 --> 00:30:44,589
WE CALLED SAMY OVER,
1011
00:30:44,589 --> 00:30:46,551
AND HE GOT REALLY UPSET
1012
00:30:46,551 --> 00:30:46,980
AND HE SAID,
"THERE ARE NO FLIES."
1013
00:30:46,980 --> 00:30:48,523
AND HE SAID,
"THERE ARE NO FLIES."
1014
00:30:48,523 --> 00:30:50,536
HE NEVER EVEN ACKNOWLEDGED
THAT THERE WAS ANYTHING WRONG.
1015
00:30:50,536 --> 00:30:51,557
I SAID TO HIM,
1016
00:30:51,557 --> 00:30:54,530
"WE DIDN'T BRING FLIES
IN OUR POCKETS WITH US."
1017
00:30:54,530 --> 00:30:56,693
AND HE JUST SAID, "YOU HAVE
TO GO, YOU HAVE TO GO.
1018
00:30:56,693 --> 00:30:58,515
YOU HAVE TO GO."
1019
00:30:58,515 --> 00:31:00,567
WE THOUGHT THEY WOULD KIND OF
WANTING TO BE,
1020
00:31:00,567 --> 00:31:03,601
YOU KNOW, PLEASING EVERYBODY AND
WANTING TO HAVE THE CUSTOMERS,
1021
00:31:03,601 --> 00:31:04,692
AND, YOU KNOW--
1022
00:31:04,692 --> 00:31:07,506
BUT THEY WERE EXACTLY
LIKE WE THOUGHT THEY WERE.
1023
00:31:07,506 --> 00:31:09,568
THEY'RE TRYING TO CASH IN
ON THEIR NOTORIETY.
1024
00:31:09,568 --> 00:31:11,590
IF YOU GO TO THEIR WEBSITE,
1025
00:31:11,590 --> 00:31:12,682
THEY'RE SELLING T-SHIRTS
1026
00:31:12,682 --> 00:31:15,625
THAT ARE PRINTED WITH LINES
FROM THE SHOW.
1027
00:31:15,625 --> 00:31:16,980
IT'S NOT A CLASSY MOVE,
1028
00:31:16,980 --> 00:31:17,537
IT'S NOT A CLASSY MOVE,
1029
00:31:17,537 --> 00:31:18,659
BUT BECOMING
A TOURIST ATTRACTION
1030
00:31:18,659 --> 00:31:20,571
WHERE THEY BASICALLY MAKE FUN
OF THEMSELVES,
1031
00:31:20,571 --> 00:31:22,623
I THINK IT'S THE ONLY
FOR THEM TO SURVIVE.
1032
00:31:22,623 --> 00:31:24,606
IT'S DEFINITELY
TURNED INTO A SPECTACLE
1033
00:31:24,606 --> 00:31:25,657
THAT, IF YOU'RE IN THE AREA,
1034
00:31:25,657 --> 00:31:28,590
YOU JUST HAVE TO SEE
WHAT IT'S ALL ABOUT.
1035
00:31:28,590 --> 00:31:29,651
COMING UP...
1036
00:31:29,651 --> 00:31:30,753
IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
1037
00:31:30,753 --> 00:31:32,555
IT'S LOUD...
1038
00:31:32,555 --> 00:31:33,586
HE CAN KEEP HIS MENUS!
1039
00:31:33,586 --> 00:31:34,607
IT'S INTENSE...
1040
00:31:34,607 --> 00:31:35,608
WE DON'T GO DOWN
WITHOUT A FIGHT!
1041
00:31:35,608 --> 00:31:36,640
IT'S SURPRISING.
1042
00:31:36,640 --> 00:31:38,622
ARE WE BEING PUNK'D?
1043
00:31:38,622 --> 00:31:40,534
IT'S OUR EXCLUSIVE INTERVIEW
WITH SAMY AND AMY.
1044
00:31:40,534 --> 00:31:41,605
I SEE ALL THE CRAZY.
1045
00:31:41,605 --> 00:31:42,647
YOU WILL HEAR IT ALL...
1046
00:31:42,647 --> 00:31:43,728
MY WIFE'S FOOD IS EXCELLENT.
1047
00:31:43,728 --> 00:31:45,600
RAW AND UNCENSORED.
1048
00:31:45,600 --> 00:31:46,980
HE WAS A PALE-FACED,
PANSY-ASS WILLOW.
1049
00:31:46,980 --> 00:31:47,652
HE WAS A PALE-FACED,
PANSY-ASS WILLOW.
1050
00:31:47,652 --> 00:31:49,645
WHEN OUR REPORTER ANA GARCIA...
1051
00:31:49,645 --> 00:31:51,697
HAVE YOU CHANGED YOUR POLICY
ON THE TIPS?
1052
00:31:51,697 --> 00:31:53,649
PAYS A VISIT
TO AMY'S BAKING COMPANY.
1053
00:31:53,649 --> 00:31:55,562
I'M NOT GOING TO STOP.
1054
00:31:55,562 --> 00:31:57,644
HOW--THEN I WILL BE A PANSY,
AND I'M NOT A PANSY.
1055
00:32:08,567 --> 00:32:10,569
SHE DOESN'T LIKE
TO TAKE THE CRITICIZE,
1056
00:32:10,569 --> 00:32:11,751
SHE LIKE TO TAKE
THE COMPLIMENTS.
1057
00:32:11,751 --> 00:32:13,723
SHE CAN'T TAKE CRITICISM.
SHE CANNOT TAKE CRITICISM.
1058
00:32:13,723 --> 00:32:16,756
HAVE YOU NOTICED,
WHEN SHE TALKS,
1059
00:32:16,756 --> 00:32:18,679
SHE CAN'T STOP
BECAUSE SHE WON'T LISTEN?
1060
00:32:18,679 --> 00:32:21,642
SO SHE'LL CONTINUE POUNDING
HER OWN VOICE
1061
00:32:21,642 --> 00:32:23,624
RATHER THAN ACTUALLY LISTEN
TO CRITICISM.
1062
00:32:23,624 --> 00:32:24,726
BUT WHEN IT'S A COMPLIMENT...
YEAH.
1063
00:32:24,726 --> 00:32:25,817
"OH, MY GOD, IT'S AMAZING.
MY DESSERT'S AMA--"
1064
00:32:25,817 --> 00:32:27,639
YEAH, YOU KNOW.
BUT THEN WHEN IT'S CRITICISM...
1065
00:32:27,639 --> 00:32:28,700
YEAH.
1066
00:32:28,700 --> 00:32:30,703
SO WHAT I'M ASKING,
WHY IS THAT?
OH.
1067
00:32:30,703 --> 00:32:30,961
ASK HER THAT QUESTION.
ASK HER?
1068
00:32:30,961 --> 00:32:31,794
ASK HER THAT QUESTION.
ASK HER?
1069
00:32:31,794 --> 00:32:33,766
I HAVE THE SAME PROBLEM
FOR THAT.
1070
00:32:33,766 --> 00:32:36,670
SHE CANNOT LISTEN CRITICISM.
OKAY, GOOD.
1071
00:32:36,670 --> 00:32:37,791
GOOD. THANK YOU.
BUT SHE'S GOING
TO LISTEN TO ME.
1072
00:32:37,791 --> 00:32:39,633
YEAH, SHE'S GOING TO. YES.
1073
00:32:39,633 --> 00:32:40,734
BUT SHE'S NOT LISTENING.
1074
00:32:40,734 --> 00:32:41,806
JUST A BLANK THERE.
1075
00:32:41,806 --> 00:32:42,827
DO YOU KNOW WHY--
SHE'S NOT LISTENING.
1076
00:32:42,827 --> 00:32:44,719
I KNOW, I KNOW, I KNOW.
1077
00:32:44,719 --> 00:32:46,661
I HAVE THAT PROBLEM
FOR TEN YEARS.
RIGHT, THANK YOU. OKAY.
1078
00:32:46,661 --> 00:32:47,793
OKAY?
1079
00:32:49,845 --> 00:32:53,619
SO FAR, WE'VE SHOWN YOU
SOME INCREDIBLE UNSEEN FOOTAGE
1080
00:32:53,619 --> 00:32:54,801
AND BROUGHT YOU UP TO DATE
ON WHAT'S HAPPENED
1081
00:32:54,801 --> 00:32:56,643
SINCE THIS EPISODE AIRED.
1082
00:32:56,643 --> 00:32:58,775
BUT NOW IT'S TIME TO HEAR
FROM THE OWNERS THEMSELVES.
1083
00:32:58,775 --> 00:33:00,961
HERE IS OUR REPORTER ANA GARCIA
WITH AMY AND SAMY.
1084
00:33:00,961 --> 00:33:02,640
HERE IS OUR REPORTER ANA GARCIA
WITH AMY AND SAMY.
1085
00:33:07,796 --> 00:33:10,830
HI, SAMY. ANA GARCIA
FROM KITCHEN NIGHTMARES.
1086
00:33:10,830 --> 00:33:12,662
HOW ARE YOU?
KITCHEN NIGHTMARE?
1087
00:33:12,662 --> 00:33:14,674
YES!
OH! GOOD, YES.
1088
00:33:14,674 --> 00:33:15,795
CAN WE COME--
CAN WE COME IN AND TALK?
1089
00:33:15,795 --> 00:33:16,847
OF COURSE
YOU CAN COME IN, YES.
1090
00:33:16,847 --> 00:33:17,868
THANK YOU SO MUCH.
THANK YOU.
1091
00:33:17,868 --> 00:33:19,680
PLEASE COME IN HERE.
I APPRECIATE IT.
1092
00:33:19,680 --> 00:33:21,682
YES.
LET ME INTRODUCE MYSELF.
1093
00:33:21,682 --> 00:33:23,715
HI. ANA GARCIA
FROM KITCHEN NIGHTMARES.
1094
00:33:23,715 --> 00:33:24,836
VERY NICE TO MEET YOU.
HI.
1095
00:33:24,836 --> 00:33:26,888
WE WANNA CATCH UP
WITH YOU AND SAMY.
1096
00:33:26,888 --> 00:33:28,851
DO YOU HAVE
A FEW MINUTES FOR US?
1097
00:33:28,851 --> 00:33:30,961
GIVE ME SOME MONEY,
OR YOU COME WANT TO TALK TO ME?
1098
00:33:30,961 --> 00:33:31,664
GIVE ME SOME MONEY,
OR YOU COME WANT TO TALK TO ME?
1099
00:33:31,664 --> 00:33:32,785
I'D LOVE TO TALK WITH YOU.
1100
00:33:32,785 --> 00:33:33,846
NO, YOU TALK TO ME
AND I WANT MONEY.
1101
00:33:33,846 --> 00:33:35,679
BECAUSE THIS TIME
FROM KITCHEN NIGHTMARE,
1102
00:33:35,679 --> 00:33:36,820
I WANT MONEY.
1103
00:33:36,820 --> 00:33:39,683
YOU GUYS DID MAKE SO MUCH MONEY
BECAUSE OF US,
1104
00:33:39,683 --> 00:33:42,687
AND GORDON RAMSAY TRIED
TO BURY ME ALIVE.
1105
00:33:42,687 --> 00:33:43,908
OR HE WANTS.
I WILL BURY HIM FIRST.
1106
00:33:43,908 --> 00:33:46,882
I WILL BURY HIM FIRST AND BURY
YOUR KITCHEN NIGHTMARE ALSO,
1107
00:33:46,882 --> 00:33:48,854
BECAUSE YOU DID IT ON PURPOSE.
1108
00:33:48,854 --> 00:33:50,886
YOU SET ME UP
AND THIS IS WHAT YOU DID.
1109
00:33:50,886 --> 00:33:53,740
YOU TRIED TO BURY US ALIVE.
ALIVE.
1110
00:33:53,740 --> 00:33:56,733
AND YOU DIDN'T DO YET,
AND I WON'T LET NOBODY TO DO IT.
1111
00:33:56,733 --> 00:33:58,745
WELL, WILL YOU SIT DOWN
AND TALK WITH US, SAMY...
1112
00:33:58,745 --> 00:33:59,897
YES, PLEASE.
ABOUT WHAT HAPPENED...
1113
00:33:59,897 --> 00:34:00,961
AND EVERYTHING
THAT'S HAPPENED?
1114
00:34:00,961 --> 00:34:01,759
AND EVERYTHING
THAT'S HAPPENED?
1115
00:34:01,759 --> 00:34:02,860
GORDON RAMSAY
CAN GO HIMSELF.
1116
00:34:02,860 --> 00:34:04,863
BECAUSE HE WAS NOT FAIR.
HE WAS NOT FAIR.
1117
00:34:04,863 --> 00:34:05,934
HOW WAS HE NOT FAIR, SAMY?
1118
00:34:05,934 --> 00:34:07,746
HE WAS NOT FAIR
BECAUSE HE SHOULDN'T--
1119
00:34:07,746 --> 00:34:08,847
SAMY, STOP TALKING.
1120
00:34:08,847 --> 00:34:09,868
IT'S OKAY, HONEY, YEAH.
1121
00:34:09,868 --> 00:34:12,732
BECAUSE HE SHOULDN'T
REPRESENT US THAT WAY.
1122
00:34:12,732 --> 00:34:13,903
I AM GOING TO GO AGAINST
FOLKS,
1123
00:34:13,903 --> 00:34:15,925
AGAINST GORDON RAMSAY,
KITCHEN NIGHTMARE--
1124
00:34:15,925 --> 00:34:17,778
LET ME SHOW YOU SOMETHING.
1125
00:34:17,778 --> 00:34:18,889
OKAY.
LET ME SHOW YOU THIS.
1126
00:34:18,889 --> 00:34:19,880
SO I POSTED--
TO WRECK ME,
TO WRECK MY WIFE.
1127
00:34:19,880 --> 00:34:20,911
SAMY?
TO COME TO KILL ME.
1128
00:34:20,911 --> 00:34:22,864
WHO IS HE?
HE HAS NO BALLS!
1129
00:34:22,864 --> 00:34:24,886
HE'S JEALOUS OF MY BALLS!!
1130
00:34:24,886 --> 00:34:26,868
THIS IS WHAT HE IS.
WE WERE MADE TO LOOK...
1131
00:34:26,868 --> 00:34:29,822
LIKE THE MOST PSYCHOTIC,
LUNATIC PEOPLE IN THE UNIVERSE.
1132
00:34:29,822 --> 00:34:30,961
AND AFTER WATCHING
KITCHEN NIGHTMARES,
1133
00:34:30,961 --> 00:34:30,963
AND AFTER WATCHING
KITCHEN NIGHTMARES,
1134
00:34:30,963 --> 00:34:32,825
I SEE ALL THE CRAZY.
1135
00:34:32,825 --> 00:34:33,876
BUT I DON'T SEE
ANY OF THE GOOD.
1136
00:34:33,876 --> 00:34:35,899
I KNOW THE PEOPLE THAT CAME HERE
WERE YELPERS
1137
00:34:35,899 --> 00:34:37,861
BECAUSE I HAVE PROOF OF IT.
1138
00:34:37,861 --> 00:34:39,783
THEY WERE ON YELP
TALKING ABOUT IT
1139
00:34:39,783 --> 00:34:41,946
AFTER THEY WERE FILMING AND
BEFORE THEY WERE COMING HERE.
1140
00:34:41,946 --> 00:34:44,819
THIS IS NOT STUFF
THAT I'VE INVENTED.
1141
00:34:44,819 --> 00:34:46,782
I'M NOT DELUSIONAL,
I'M NOT CRAZY.
1142
00:34:46,782 --> 00:34:47,863
YES, WE ARE PASSIONATE.
1143
00:34:47,863 --> 00:34:48,964
YES, WE ARE WILD.
1144
00:34:48,964 --> 00:34:51,918
IF I CAME AFTER YOU,
YOU WOULD PROBABLY STAND UP TOO.
1145
00:34:51,918 --> 00:34:53,910
IF I CAME AFTER ANYBODY ELSE,
YOU WOULD DEFEND YOURSELF,
1146
00:34:53,910 --> 00:34:54,991
WOULDN'T YOU?
1147
00:34:54,991 --> 00:34:56,853
IF YOU HAVE A FAMILY,
WOUDLN'T YOU DEFEND IT?
1148
00:34:56,853 --> 00:34:57,904
HAS IT BEEN STRESSFUL?
1149
00:34:57,904 --> 00:34:59,937
STRESSFUL? YES.
IT'S BEEN VERY STRESSFUL.
1150
00:34:59,937 --> 00:35:00,961
WE'VE HAD PEOPLE
WALK THROUGH MY DOORS,
1151
00:35:00,961 --> 00:35:02,770
WE'VE HAD PEOPLE
WALK THROUGH MY DOORS,
1152
00:35:02,770 --> 00:35:04,923
COME CASUALLY OVER HERE
LIKE THIS,
1153
00:35:04,923 --> 00:35:06,995
WALK OVER,
LOOK AT THE DISPLAY CASE.
1154
00:35:06,995 --> 00:35:09,929
KEEP GOING LIKE THIS,
AND THEN LEAVE.
1155
00:35:09,929 --> 00:35:11,921
AND THEN MY WAITRESS
COMES UP TO ME.
1156
00:35:11,921 --> 00:35:12,962
NOW WE HAVE WAITRESSES
1157
00:35:12,962 --> 00:35:14,984
BECAUSE WE HAD TO CHANGE
OUR WHOLE PROCEDURE.
1158
00:35:14,984 --> 00:35:16,837
BECAUSE THE WHOLE UNIVERSE
THOUGHT MY HUSBAND
1159
00:35:16,837 --> 00:35:17,938
WAS STEALING THEIR TIPS.
1160
00:35:17,938 --> 00:35:18,979
SO WE TRIED SOMETHING NEW.
1161
00:35:18,979 --> 00:35:20,861
I TOOK ALL
OF THE NEGATIVE THINGS
1162
00:35:20,861 --> 00:35:23,955
THAT GORDON RAMSAY SAID
AND I TRIED TO IMPROVE ON IT.
1163
00:35:23,955 --> 00:35:25,807
THAT'S WHY
I HAD HIM COME HERE.
1164
00:35:25,807 --> 00:35:27,018
PEOPLE COME HERE
TO TRY TO SET US UP
1165
00:35:27,018 --> 00:35:28,891
BECAUSE THEY THINK IT'S FUN
1166
00:35:28,891 --> 00:35:30,803
AND 'CAUSE THEY HAVE A
FOR GORDON RAMSAY.
1167
00:35:30,803 --> 00:35:30,961
THERE WAS ONE PERSON,
HE LEFT ON THIS PLATE--
1168
00:35:30,961 --> 00:35:32,915
THERE WAS ONE PERSON,
HE LEFT ON THIS PLATE--
1169
00:35:32,915 --> 00:35:33,957
AND I HAVE IT IN MY OFFICE,
1170
00:35:33,957 --> 00:35:36,009
AND I HAVE THE SURVEILLANCE
CAMERA PROOF OF IT--
1171
00:35:36,009 --> 00:35:37,951
HE PUTS A GIANT
RUBBER COCKROACH ON THE PLATE
1172
00:35:37,951 --> 00:35:39,012
AND LEFT IT THERE,
1173
00:35:39,012 --> 00:35:41,015
LEFT WITHOUT BUYING A CAKE,
AND THOUGHT THAT THAT WAS FUNNY.
1174
00:35:41,015 --> 00:35:42,957
WE ARE DEALING WITH THAT
DAILY.
1175
00:35:42,957 --> 00:35:44,018
IT'S NOT GONNA WORK HERE.
1176
00:35:44,018 --> 00:35:45,840
WE STOOD UP TO GORDON RAMSAY,
1177
00:35:45,840 --> 00:35:47,032
WE'RE GONNA STAND UP
TO THE WORLD!
1178
00:35:47,032 --> 00:35:49,865
'CAUSE WE DON'T GO DOWN
WITHOUT A FIGHT.
1179
00:35:49,865 --> 00:35:50,976
WE HAVE TO SHOW THE WORLD,
1180
00:35:50,976 --> 00:35:53,880
AND EVERY SINGLE
BUSINESS OWNER OUT THERE,
1181
00:35:53,880 --> 00:35:54,981
THAT YOU HAVE TO STAND UP.
1182
00:35:54,981 --> 00:35:57,054
YOU CANNOT LET ANYONE
SHAKE YOU DOWN.
1183
00:35:57,054 --> 00:35:59,046
WE HAVE A VOICE,
HE HAS A VOICE,
1184
00:35:59,046 --> 00:36:00,961
AND IT'S UP TO US
TO STAY STRONG
1185
00:36:00,961 --> 00:36:01,028
AND IT'S UP TO US
TO STAY STRONG
1186
00:36:01,028 --> 00:36:04,032
AND TO SHOW OUR TRUE PRODUCT
AND WHAT WE REALLY HAVE
1187
00:36:04,032 --> 00:36:09,018
TO OFFER HERE AT AMY'S BAKING
COMPANY, AND THAT'S IT!
1188
00:36:09,018 --> 00:36:10,059
COMING UP...
1189
00:36:10,059 --> 00:36:12,041
I'M NOT GOING TO STOP.
1190
00:36:12,041 --> 00:36:13,913
JUST WHEN YOU THOUGHT
IT COULDN'T GET MORE INTENSE...
1191
00:36:13,913 --> 00:36:15,045
THAT, TO ME,
SHOWS ME THAT HE'S A PANSY.
1192
00:36:15,045 --> 00:36:18,008
THERE ARE MORE SHOCKING MOMENTS
FROM AMY AND SAMY.
1193
00:36:18,008 --> 00:36:20,891
NOW YOU HAVE LIT THE FIRE
INSIDE OF US.
1194
00:36:33,987 --> 00:36:35,899
IF THIS BUSINESS
WERE TO BE SUCCESSFUL,
1195
00:36:35,899 --> 00:36:39,003
IN MY OPINION, YOU NEED
TO CLONE ME, THREE TIMES.
1196
00:36:39,003 --> 00:36:41,886
CLONE SAMY THREE TIMES,
CLONE ME THREE TIMES,
1197
00:36:41,886 --> 00:36:42,977
AND I'LL BE PERFECT.
1198
00:36:42,977 --> 00:36:44,038
ALL THE AMY CLONES
WOULD JUST START,
1199
00:36:44,038 --> 00:36:45,901
LIKE, KILLING OFF
EACH OTHER.
1200
00:36:45,901 --> 00:36:47,042
THEY'D JUST GET SO SICK
OF EACH OTHER.
1201
00:36:47,042 --> 00:36:49,064
LIKE, ONE THING
ANOTHER AMY SAID,
1202
00:36:49,064 --> 00:36:51,057
LIKE, YOU CAN'T MIX TWO AMYS.
1203
00:36:51,057 --> 00:36:52,899
IT DOESN'T DO ANYTHING.
1204
00:36:52,899 --> 00:36:54,891
IN A MOMENT, I'LL SHARE WITH YOU
MY FINAL THOUGHTS
1205
00:36:54,891 --> 00:36:55,111
IN A MOMENT, I'LL SHARE WITH YOU
MY FINAL THOUGHTS
1206
00:36:55,111 --> 00:36:57,014
ON AMY'S BAKING COMPANY.
1207
00:36:57,014 --> 00:36:58,986
BUT FIRST,
LET'S HEAD BACK TO SCOTTSDALE
1208
00:36:58,986 --> 00:37:02,960
AND OUR REPORTER ANA GARCIA
WHO'S WITH SAMY AND AMY.
1209
00:37:02,960 --> 00:37:05,123
HOW WAS YOUR BUSINESS AFFECTED
BY WHAT HAPPENED IN THE EPISODE?
1210
00:37:05,123 --> 00:37:09,148
WE WERE COMPLETELY BOMBARDED
BY THE MEDIA, BY CUSTOMERS,
1211
00:37:09,148 --> 00:37:10,990
BY HATERS, BY TROLLS.
1212
00:37:10,990 --> 00:37:12,942
WE'VE BECOME THE NUMBER-ONE
TOURIST ATTRACTION
1213
00:37:12,942 --> 00:37:14,134
FOR THE SUMMER,
1214
00:37:14,134 --> 00:37:16,937
ONLY IT'S LIKE DISNEYLAND
FOR THE CRAZIES.
1215
00:37:16,937 --> 00:37:18,028
THEY STAND OUTSIDE
AND TAKE PICTURES
1216
00:37:18,028 --> 00:37:19,089
JUST BECAUSE
THEY WANNA SEE US.
1217
00:37:19,089 --> 00:37:21,112
WHEN THEY COME IN, THEY LOOK
AT US LIKE, "THEY ARE REAL."
1218
00:37:21,112 --> 00:37:22,994
AND THEY ALMOST PASS OUT.
1219
00:37:22,994 --> 00:37:24,125
AND THEN THEY SIT DOWN
AND THEY TRY OUR FOOD...
1220
00:37:24,125 --> 00:37:24,891
MM-HMM.
1221
00:37:24,891 --> 00:37:25,987
MM-HMM.
1222
00:37:25,987 --> 00:37:27,169
AND THEY SEE
WHO WE ARE AS PEOPLE,
1223
00:37:27,169 --> 00:37:29,031
AND THEY SAY,
"I CAN'T BELIEVE IT!
1224
00:37:29,031 --> 00:37:30,953
"IT'S AMAZING!
YOUR FOOD'S INCREDIBLE!
1225
00:37:30,953 --> 00:37:32,054
"HOW DID THIS EVER HAPPEN?
1226
00:37:32,054 --> 00:37:33,997
WHAT'S GOING ON HERE?
ARE WE BEING PUNK'D?"
1227
00:37:33,997 --> 00:37:35,108
BUT HAVE YOU BEEN BUSY?
1228
00:37:35,108 --> 00:37:38,152
WE REALLY DIDN'T FIND ANYONE WHO
EVER SAID THIS PLACE WAS PACKED.
1229
00:37:38,152 --> 00:37:40,144
WELL, I'M OPEN FOR BUSINESS
RIGHT NOW.
1230
00:37:40,144 --> 00:37:42,987
LOOK--HOW CAN I HAVE
ANY NORMAL BUSINESS
1231
00:37:42,987 --> 00:37:44,139
WHEN I HAVE THIS
ALL DAY LONG?
1232
00:37:44,139 --> 00:37:46,021
WHAT HAPPENED WITH FACEBOOK?
1233
00:37:46,021 --> 00:37:47,993
WITH THE ALLEGATIONS
THAT YOU HAD BEEN HACKED?
1234
00:37:47,993 --> 00:37:50,005
EVERY SINGLE POST
THAT WAS WRITTEN--
1235
00:37:50,005 --> 00:37:52,158
CALLING PEOPLE
AND MAKING FUN OF THEM
1236
00:37:52,158 --> 00:37:54,110
FOR NOT MAKING MONEY--
DID NOT COME FROM US.
1237
00:37:54,110 --> 00:37:54,891
WE DIDN'T SAY THOSE THINGS.
1238
00:37:54,891 --> 00:37:55,171
WE DIDN'T SAY THOSE THINGS.
1239
00:37:55,171 --> 00:37:57,004
NOW WE ARE,
1240
00:37:57,004 --> 00:37:59,126
BECAUSE NOW YOU HAVE LIT
THE FIRE INSIDE OF US.
1241
00:37:59,126 --> 00:38:01,999
NOW, WHEN WE'RE CALLING PEOPLE
"LITTLE TROLLS"
1242
00:38:01,999 --> 00:38:03,161
AND TELLING THEM
THAT THEY HAVE NO BALLS,
1243
00:38:03,161 --> 00:38:05,173
YES, THAT'S US.
OKAY.
1244
00:38:05,173 --> 00:38:07,145
BECAUSE I THINK IT TAKES
A VERY SPECIAL KIND OF PERSON--
1245
00:38:07,145 --> 00:38:09,148
IT'S CALLED A "EUNICH"--
TO BE ABLE TO CALL SOMEONE
1246
00:38:09,148 --> 00:38:11,100
AND BULLY THEM OVER THE PHONE
OR THROUGH THE INTERNET,
1247
00:38:11,100 --> 00:38:12,181
WHEN YOU DON'T KNOW
WHO THEY ARE.
1248
00:38:12,181 --> 00:38:15,015
NOBODY MAKE MONEY
BECAUSE THOSE TROLLS.
1249
00:38:15,015 --> 00:38:18,148
BECAUSE GORDON RAMSAY TOLD THEM
I'M STEALING TIPS TO THE PEOPLE
1250
00:38:18,148 --> 00:38:19,149
AND IT'S NOT TRUE.
CAN WE TALK ABOUT THAT?
1251
00:38:19,149 --> 00:38:20,231
YEAH.
CAN WE TALK ABOUT THE TIPS?
1252
00:38:20,231 --> 00:38:22,193
I WAS
PRETTY SURPRISED...
YEAH.
1253
00:38:22,193 --> 00:38:24,215
THAT THE WAITRESSES
DIDN'T KEEP THEIR TIPS.
1254
00:38:24,215 --> 00:38:24,891
YEAH.
WHY, SAMY?
1255
00:38:24,891 --> 00:38:26,017
YEAH.
WHY, SAMY?
1256
00:38:26,017 --> 00:38:28,050
BECAUSE I GIVE THEM HOURLY
VERY HIGH.
1257
00:38:28,050 --> 00:38:29,211
I DON'T GIVE THEM--
HOW HIGH?
1258
00:38:29,211 --> 00:38:32,125
BETWEEN $8 TO $14 AN HOUR.
1259
00:38:32,125 --> 00:38:34,147
IF IT'S EMPTY LIKE THIS,
THEY STILL GO WITH MONEY.
1260
00:38:34,147 --> 00:38:35,178
IF THEY WAIT FOR THE TIP,
1261
00:38:35,178 --> 00:38:37,090
THEY WAIT LIKE THIS.
1262
00:38:37,090 --> 00:38:38,172
HAVE YOU CHANGED YOUR POLICY
ON THE TIPS?
1263
00:38:38,172 --> 00:38:39,193
I DID CHANGE.
I GIVE THEM TIPS.
1264
00:38:39,193 --> 00:38:41,075
SO IS THAT SOMETHING GOOD
THAT CAME OUT
1265
00:38:41,075 --> 00:38:42,186
OF THE KITCHEN NIGHTMARES,
IS THAT YOU NOW--
1266
00:38:42,186 --> 00:38:43,177
NO, IT'S NO GOOD.
1267
00:38:43,177 --> 00:38:44,219
BECAUSE THEY WORK
FOR THE TIP,
1268
00:38:44,219 --> 00:38:46,201
AND THERE IS NOBODY HERE,
1269
00:38:46,201 --> 00:38:47,222
THEN OF COURSE
THEY'RE NOT GOING TO MAKE MONEY
1270
00:38:47,222 --> 00:38:48,243
IN THEIR OWN WAY.
1271
00:38:48,243 --> 00:38:50,096
ALL OF THIS THAT'S HAPPENED
1272
00:38:50,096 --> 00:38:52,058
YOU KNOW,
HAVE YOU MADE ANY CHANGES
1273
00:38:52,058 --> 00:38:53,099
TO THE MENU?
1274
00:38:53,099 --> 00:38:54,170
HE CAN KEEP HIS MENUS!
1275
00:38:54,170 --> 00:38:54,891
HIS MENU, CAN KEEP IT
FOR HIS OWN RESTAURANT.
1276
00:38:54,891 --> 00:38:56,062
HIS MENU, CAN KEEP IT
FOR HIS OWN RESTAURANT.
1277
00:38:56,062 --> 00:38:57,114
WHAT HAPPENED
TO THE RAVIOLIS?
1278
00:38:57,114 --> 00:38:58,165
ARE THE RAVIOLIS
STILL FROZEN?
1279
00:38:58,165 --> 00:39:00,057
YEAH, STILL FROZEN.
YES, STILL FROZEN, YEAH.
1280
00:39:00,057 --> 00:39:01,249
AND THEY'RE EXCELLENT!
WAIT, LISTEN.
1281
00:39:01,249 --> 00:39:04,252
GORDON RAMSAY ALSO,
DURING THE FILMING, I ASKED HIM.
1282
00:39:04,252 --> 00:39:06,254
I SAID, "WOULD YOU LET ANYBODY
COME INTO YOUR KITCHEN
1283
00:39:06,254 --> 00:39:09,168
H"AND GIVE YOU THE KIND
OF ATTITUDE THAT KATY GAVE ME
1284
00:39:09,168 --> 00:39:11,140
AND NOT FIRE THEM?"
HE SAID, "YEAH."
1285
00:39:11,140 --> 00:39:13,182
THAT, TO ME,
SHOWS ME THAT HE'S A PANSY.
1286
00:39:13,182 --> 00:39:15,095
IF SOME--I STAND UP
TO EVERYTHING IN MY KITCHEN.
1287
00:39:15,095 --> 00:39:17,207
OH, YOU GOT CRITICIZED
FOR USING THAT WORD, AMY.
1288
00:39:17,207 --> 00:39:18,288
THE REASON
I SAID HE WAS A PANSY
1289
00:39:18,288 --> 00:39:20,231
IS BECAUSE THE SAME REASON
I CALL THESE YELPERS
1290
00:39:20,231 --> 00:39:22,133
AND THESE PEOPLE THAT HIDE
BEHIND THE COMPUTER SCREEN
1291
00:39:22,133 --> 00:39:23,214
"THE MAFIA."
1292
00:39:23,214 --> 00:39:24,255
THEY ARE ,
THEY ARE PANSIES.
1293
00:39:24,255 --> 00:39:24,891
THEY HAVE NO BALLS.
1294
00:39:24,891 --> 00:39:26,128
THEY HAVE NO BALLS.
1295
00:39:26,128 --> 00:39:28,080
BECAUSE IF THEY HAD BALLS,
THEY WOULD COME TO MY FACE,
1296
00:39:28,080 --> 00:39:30,292
MY HUSBAND'S FACE, AND TELL US
EXACTLY ALL THIS STUFF--
1297
00:39:30,292 --> 00:39:32,285
THE LIES, THE SLANDEROUS STUFF
THAT THEY SAY ONLINE--
1298
00:39:32,285 --> 00:39:34,277
INSTEAD OF JUST HIDING
BEHIND THEIR COMPUTER SCREEN.
1299
00:39:34,277 --> 00:39:36,239
I HAVE SAID A LOT
OF OFFENSIVE THINGS,
1300
00:39:36,239 --> 00:39:39,263
BUT WHEN A PERSON
IS COMPLETELY UNDER ATTACKED--
1301
00:39:39,263 --> 00:39:42,186
I'M SORRY, I WOULD LOVE
TO BE NOTHING BUT A LADY
1302
00:39:42,186 --> 00:39:45,120
AND CONTROL MY LANGUAGE
AND NOT HAVE A SEVERE CASE
1303
00:39:45,120 --> 00:39:48,103
OF TOURETTE'S SYNDROME, BUT
THIS IS WHAT'S HAPPENED TO ME
1304
00:39:48,103 --> 00:39:49,265
BECAUSE OF THE PRESSURE.
1305
00:39:49,265 --> 00:39:51,297
I CALLED THAT GUY A PANSY
BECAUSE HE WAS
1306
00:39:51,297 --> 00:39:53,159
A PALE-FACED,
PANSY-ASS WILLOW.
1307
00:39:53,159 --> 00:39:54,280
THAT'S EXACTLY
WHAT I CALLED HIM.
1308
00:39:54,280 --> 00:39:54,891
YES, I'M GOING TO SAY THINGS
IF SOMEONE ATTACKS ME.
1309
00:39:54,891 --> 00:39:57,244
YES, I'M GOING TO SAY THINGS
IF SOMEONE ATTACKS ME.
1310
00:39:57,244 --> 00:39:59,176
I'M NOT GOING TO STOP.
1311
00:39:59,176 --> 00:40:01,239
HOW--THEN I WILL BE A PANSY,
AND I'M NOT A PANSY.
1312
00:40:01,239 --> 00:40:03,241
THERE WAS A PART
IN THE EPISODE
1313
00:40:03,241 --> 00:40:05,233
WHERE IT SHOWED
1314
00:40:05,233 --> 00:40:08,287
THAT SAMY TRIES
TO SHIELD YOU FROM CRITICISM.
1315
00:40:08,287 --> 00:40:11,290
AND WHEN GORDON SENT BACK
SOME FOOD, SAMY,
1316
00:40:11,290 --> 00:40:13,253
YOU DIDN'T REALLY
WANNA TELL AMY.
1317
00:40:13,253 --> 00:40:14,334
TELL HER WHY.
BECAUSE IT'S NOT TRUE!
1318
00:40:14,334 --> 00:40:17,327
BECAUSE MY WIFE'S FOOD
IS EXCELLENT.
1319
00:40:17,327 --> 00:40:19,190
EVERYBODY LOVE
MY WIFE'S FOOD.
1320
00:40:19,190 --> 00:40:21,162
THE REASON THAT HE
DIDN'T TELL ME
1321
00:40:21,162 --> 00:40:23,164
EACH PLATE WAS GETTING
SENT BACK IS BECAUSE
1322
00:40:23,164 --> 00:40:24,891
HE KNEW THAT GORDON RAMSAY
WAS FULL OF.
1323
00:40:24,891 --> 00:40:25,327
HE KNEW THAT GORDON RAMSAY
WAS FULL OF.
1324
00:40:25,327 --> 00:40:27,279
SAMY TELLS EVERYTHING TO ME
1325
00:40:27,279 --> 00:40:29,301
AS I TELL EVERYTHING TO SAMY.
1326
00:40:29,301 --> 00:40:31,324
WE SHARE, WE DON'T KEEP
SECRETS FROM EACH OTHER.
1327
00:40:31,324 --> 00:40:33,296
HE PROTECTS ME.
I PROTECT HIM.
1328
00:40:33,296 --> 00:40:36,159
PEOPLE LOVE US BECAUSE WE STAND
TOGETHER AND WE ARE UNITED.
1329
00:40:36,159 --> 00:40:38,312
YES, HE AND I WILL FIGHT
TO THE DEATH
1330
00:40:38,312 --> 00:40:39,333
FOR EACH OTHER, NO DOUBT.
1331
00:40:39,333 --> 00:40:41,235
YOU COME AND YOU TRY
TO ATTACK US,
1332
00:40:41,235 --> 00:40:42,327
I'M GOING TO BE A LIKE
A FIERCE LION.
1333
00:40:42,327 --> 00:40:44,349
I'M GONNA ATTACK ANYBODY
THAT'S COMING
1334
00:40:44,349 --> 00:40:46,231
TO TRY TO HURT MY HUSBAND
OR MY BUSINESS.
1335
00:40:46,231 --> 00:40:47,362
IT HAS AFFECTED YOUR BUSINESS.
1336
00:40:47,362 --> 00:40:49,345
ARE YOU SEEING THE CUSTOMERS
COME BACK?
1337
00:40:49,345 --> 00:40:51,387
NO, NO.
DIFFERENT, DIFFERENT PEOPLE.
1338
00:40:51,387 --> 00:40:53,309
YOU KNOW, DIFFERENT PEOPLE,
THEY COME,
1339
00:40:53,309 --> 00:40:54,891
THEY ARE VERY HAPPY,
SURPRISED,
1340
00:40:54,891 --> 00:40:55,322
THEY ARE VERY HAPPY,
SURPRISED,
1341
00:40:55,322 --> 00:40:57,204
SURPRISED WHAT
GORDON RAMSAY SAY.
1342
00:40:57,204 --> 00:41:00,298
I HAVE ENOUGH MONEY
TO KEEP MY BUSINESS
1343
00:41:00,298 --> 00:41:02,360
AS LONG TILL THE STUPID PEOPLE
BECOME SMART
1344
00:41:02,360 --> 00:41:04,352
AND THEN THEY COME AGAIN TO US,
AND THEY WILL.
1345
00:41:04,352 --> 00:41:07,366
WE ARE NOT THE ONES
GORDON RAMSAY RESPRESENT US.
1346
00:41:07,366 --> 00:41:09,318
WE ARE NOT AT ALL.
1347
00:41:09,318 --> 00:41:12,282
WE'RE NOT A VILLAIN
OR GANGSTER OR WHAT.
1348
00:41:12,282 --> 00:41:14,234
I AM REFORMED.
I GIVE UP LONG AGO.
1349
00:41:14,234 --> 00:41:15,335
BUT YOU DID SAY--
1350
00:41:15,335 --> 00:41:17,347
YOU DID SAY TO GORDON...
YES, YEAH, I SHOWED HIM.
1351
00:41:17,347 --> 00:41:18,369
"I'M A GANGSTER."
I MEAN, YOU DID SAY THAT.
1352
00:41:18,369 --> 00:41:19,380
WELL, I WOULD SAY IT AGAIN.
1353
00:41:19,380 --> 00:41:21,342
I WILL SAY IT AGAIN
IF SOMEBODY--
1354
00:41:21,342 --> 00:41:23,314
BECAUSE I AM THE ONE
WHO CAN GO ON TOP OF HIM.
1355
00:41:23,314 --> 00:41:24,891
HE CANNOT GO ON TOP OF ME.
I CAN PROMISE YOU.
1356
00:41:24,891 --> 00:41:25,257
HE CANNOT GO ON TOP OF ME.
I CAN PROMISE YOU.
1357
00:41:25,257 --> 00:41:27,309
NOT HIM, NOT ALL THESE PEOPLE.
I CAN PROMISE YOU.
1358
00:41:27,309 --> 00:41:29,261
BUT YOU DID SAY THAT, SAMY.
I DID SAY IT,
1359
00:41:29,261 --> 00:41:30,363
AND I WILL SAY IT AGAIN
IF I HAVE TO.
1360
00:41:30,363 --> 00:41:32,365
OKAY.
I WILL SAY IT.
1361
00:41:32,365 --> 00:41:34,317
MYSELF, I WOULD LIKE PEOPLE
TO UNDERSTAND
1362
00:41:34,317 --> 00:41:36,330
THAT FIRST AND FOREMOST,
MY HUSBAND AND I,
1363
00:41:36,330 --> 00:41:39,433
WE ARE UNITED, AND THAT'S THE
MOST WONDERFUL THING IN MY LIFE.
1364
00:41:39,433 --> 00:41:42,367
WE ARE NOT PSYCHOTIC,
LUNATIC PEOPLE
1365
00:41:42,367 --> 00:41:44,429
THAT WILL MAKE YOU WAIT
AN HOUR AND A HALF FOR YOUR FOOD
1366
00:41:44,429 --> 00:41:46,371
AND THEN CALL THE POLICE ON YOU
IF YOU DON'T GET IT.
1367
00:41:46,371 --> 00:41:48,243
WE'RE NOT GONNA SCREAM AT YOU
AND THROW YOU OUT
1368
00:41:48,243 --> 00:41:49,395
UNLESS YOU COME TO ATTACK US.
1369
00:41:49,395 --> 00:41:51,257
IF YOU DO COME AND ATTACK US,
WE WILL SCREAM AT YOU
1370
00:41:51,257 --> 00:41:52,278
AND WE WILL THROW YOU OUT.
1371
00:41:52,278 --> 00:41:54,261
I THINK, LIKE,
95% OF THE THINGS
1372
00:41:54,261 --> 00:41:54,891
THAT ARE BEING SAID ABOUT US,
WE SIT AND WE LAUGH
1373
00:41:54,891 --> 00:41:55,422
THAT ARE BEING SAID ABOUT US,
WE SIT AND WE LAUGH
1374
00:41:55,422 --> 00:41:58,275
OUR BUTTS OFF ABOUT IT
BECAUSE IT'S HYSTERICAL.
1375
00:41:58,275 --> 00:41:59,487
DO YOU HAVE A MESSAGE
FOR GORDON RAMSAY?
1376
00:41:59,487 --> 00:42:02,420
MR. RAMSAY, FOR ALL THE RESPECT
THAT I HAD FOR YOU,
1377
00:42:02,420 --> 00:42:04,342
I ASK YOU NOW TO REALLY
PUT THE TRUTH
1378
00:42:04,342 --> 00:42:05,454
AND REALLY GIVE US A CHANCE.
1379
00:42:05,454 --> 00:42:07,266
REALLY GIVE US A CHANCE--
1380
00:42:07,266 --> 00:42:08,417
WHO IS HE TO GIVE YOU
A CHANCE?
1381
00:42:08,417 --> 00:42:09,468
'CAUSE HE TRIED TO DESTROY US.
1382
00:42:09,468 --> 00:42:11,431
HE HAS CONTROL
OF THESE CAMERAS, SAMY.
1383
00:42:11,431 --> 00:42:13,273
- HE DOESN'T GIVE US CHANCE.
- EVERYBODY.
1384
00:42:13,273 --> 00:42:14,364
HE HAS CONTROL
OVER THESE CAMERAS.
COME ON.
1385
00:42:14,364 --> 00:42:15,465
WHAT CHANCE?
THEY EDITED US.
1386
00:42:15,465 --> 00:42:17,418
I NEED HIM TO GIVE ME
A CHANCE?
WELL, OBVIOUSLY!
1387
00:42:17,418 --> 00:42:19,280
THE WHOLE WORLD THINKS
THAT WE'RE PSYCHOTIC
1388
00:42:19,280 --> 00:42:20,381
BECAUSE THE WAY
THAT THEY EDITED US.
HE KILLED YOU ALREADY.
1389
00:42:20,381 --> 00:42:21,512
HE KILLED YOU ALREADY!
YOU THINK HE'S GOING TO COME
1390
00:42:21,512 --> 00:42:23,475
AND SAY, "NO, THE FOOD IS GOOD.
I WAS JOKING"?
1391
00:42:23,475 --> 00:42:24,891
YEAH, I THINK HE SHOULD
DO THAT...
YEAH.
1392
00:42:24,891 --> 00:42:25,357
YEAH, I THINK HE SHOULD
DO THAT...
YEAH.
1393
00:42:25,357 --> 00:42:26,438
IF HE'S
A RESPONSIBLE PERSON.
NO, HE WON'T DO THAT, AMY.
1394
00:42:26,438 --> 00:42:28,310
YOU'RE ASKING TOO MUCH.
HE CAN'T.
1395
00:42:28,310 --> 00:42:29,422
IT'S LIKE HE'S GOING
TO SAY THAT
1396
00:42:29,422 --> 00:42:30,463
AND HE'S GOING
TO CLOSE THE STORE.
1397
00:42:30,463 --> 00:42:32,415
THAT'S IT. FINISHED.
HE'S FINISHED.
1398
00:42:32,415 --> 00:42:33,466
I'M ASKING FOR THE TRUTH.
HE WON'T DO THAT.
1399
00:42:33,466 --> 00:42:35,338
THAT'S IT.
HE WILL NEVER SAY THE TRUTH.
1400
00:42:35,338 --> 00:42:37,421
OF COURSE HE WILL KEEP IT,
THE TRUTH, FOR HIMSELF.
1401
00:42:41,406 --> 00:42:43,518
SAVING RESTAURANTS AND HELPING
FAMILIES ON KITCHEN NIGHTMARES
1402
00:42:43,518 --> 00:42:45,338
IS AN INCREDIBLY
GRATIFYING EXPERIENCE.
1403
00:42:45,338 --> 00:42:47,208
I LOOK FORWARD
TO EVERY CHALLENGE
1404
00:42:47,208 --> 00:42:49,248
AND I TAKE EACH MISSION
VERY SERIOUSLY.
1405
00:42:49,248 --> 00:42:52,208
WHAT HAPPENED IN SCOTTSDALE WAS
ACTUALLY QUITE DISAPPOINTING.
1406
00:42:52,208 --> 00:42:54,228
MY TEAM AND I HAD
A FANTASTIC PLAN
1407
00:42:54,228 --> 00:42:54,891
TO HELP AMY'S BAKING COMPANY.
1408
00:42:54,891 --> 00:42:55,338
TO HELP AMY'S BAKING COMPANY.
1409
00:42:55,338 --> 00:42:59,248
UNFORTUNATELY, THE OWNERS HAD
NO INTEREST IN HEARING IT.
1410
00:42:59,248 --> 00:43:02,248
GOOD NIGHT.