FOR THE LAST SEVERAL YEARS,
CHEF RAMSAY HAS TRAVELED ALL ACROSS AMERICA...
YOU ARE IN DENIAL. NO!
AND ENCOUNTERED SOME MEMORABLE OWNERS...
WAKE UP! YOU WAKE UP!
ONE BEING MORE STUBBORN...
TELLING YOU ONE LAST TIME.
THAN THE NEXT.
IT WAS FRESH, TO THE DAY.
THEY'RE NOT CRAP, AND THEY'RE DELICIOUS.
WHY DON'T YOU GET THE OUT OF MY RESTAURANT?
WANT ME TO GO? I WOULD LOVE YOU TO GO.
BUT TONIGHT,
ON KITCHEN NIGHTMARES...
ARE YOU NUTS? COMPLETELY.
AT AN ITALIAN RESTAURANT IN DENVER...
"DENVER'S BEST PIZZA."
THERE'S A HUGE MISTAKE ON THE AWNING.
CHEF RAMSAY FACES OFF
AGAINST THE MOST STUBBORN OWNER HE HAS EVER MET.
WHAT THE HELL ARE YOU GUYS DOING?
PETE IS CLEARLY LIVING IN THE PAST,
CLINGING TO POSITIVE REVIEWS FROM 20 YEARS AGO.
WE ARE NOT IN 1985, PETE.
HIS WIFE, PAULETTE, AND SON, JOSH,
HAVE FOUGHT A LOSING BATTLE...
PETE.
GET LOST.
TRYING TO GET THROUGH TO HIM,
BUT PETE SIMPLY REFUSES TO LISTEN TO THEM...
DAMN IT, DON'T.
OR ANYONE ELSE...
JUST SHUT UP.
INCLUDING CHEF RAMSAY.
YOU'RE SINKING. NO, I'M NOT.
THE FOOD IS ABSOLUTELY APPALLING.
HAVE YOU ANY IDEA HOW BAD THAT TASTED?
THE PORTIONS ARE ENORMOUS.
IT LOOKS LIKE A GIANT DIAPER
STUFFED WITH MEATBALLS.
IT SEEMS THE ONLY THING BIGGER
THAN PETE'S EGO...
HOLY CRAP.
IS HIS PIZZA.
I'LL LET YOU TAKE THAT IN.
TONIGHT, CHEF RAMSAY
PULLS OUT ALL THE STOPS...
WE ARE NOW
JUST GOING SO FAR BACKWARDS.
AS HE TRIES TO SAVE A RESTAURANT...
YOU'RE IN DENIAL.
I AM DISAGREEING WITH YOU.
AND A FAMILY AS WELL.
STOP. STOP!
WHAT IS THAT?
YOU'RE SERVING ROTTEN FOOD.
THEY'RE NOT CRAP. THEY'RE DELICIOUS.
THEN WAKE UP! YOU WAKE UP!
SHUT THE PLACE DOWN.
GET OUT OF HERE!
THAT IS AMAZING.
THAT'S EMBARRASSING! OH, GOD!
THANK YOU SO MUCH.
DENVER, COLORADO,
KNOWN AS THE MILE-HIGH CITY,
IS HOME TO ALMOST 2,500 RESTAURANTS.
LOCATED JUST 7 MILES FROM THE CITY CENTER
IS PANTALEONE'S,
OPENED IN 1985 BY PETE AND HIS WIFE, PAULETTE.
I'M FROM AN ISLAND IN GREECE.
WHEN I FIRST GOT TO THE U.S.,
I WAS A CHEF IN ANOTHER PLACE,
BUT I WANTED TO BUY A PLACE OF MY OWN,
BECAUSE MY PIZZA IS THE BEST IN THE WHOLE WORLD.
I'M PAULETTE. PAULETTE?
PETE AND I OWN THIS, AND WE'RE MARRIED.
WHEN WE FIRST OPENED, WE DID HAVE WONDERFUL REVIEWS.
WE JUST GOT AWARD AFTER AWARD AFTER AWARD.
MY SIGNATURE ON THE PIZZA IS MY CRUST.
BACK IN THE '90s, IT WAS BUSY.
BUT MY GRANDFATHER THINKS HE'S STILL IN THE '90s.
I THINK MY PIZZA IS AWESOME.
PETE IS STUCK IN A TIME WARP.
I'VE DONE 200 PEOPLE, MAN. COME ON. BY MYSELF.
THAT'S A LONG TIME AGO.
KIND OF A SLOW LUNCH.
WE USED TO BE PACKED.
NOW WE HAVE NO CUSTOMERS.
I CANNOT PINPOINT THE REASON.
I'VE BEEN TELLING PETE FOR YEARS
WE NEED TO CHANGE THINGS,
BUT HE DOESN'T LISTEN.
I'M GETTING SOME BAD FEEDBACK ON YOUR PIZZA.
WELL, WHAT DO YOU WANT TO DO?
MY FOOD IS NOT THE PROBLEM.
MY TABLE'S SAYING THAT IT'S TOO SOGGY,
TOO SOFT ON THE DOUGH.
THERE'S GOTTA BE SOMETHING ELSE.
PANTALEONE'S HAS THE WORST PIZZA IN DENVER.
MY GRANDPA'S PIZZA IS LIKE A WHITEWALL TIRE.
IT'S DISGUSTING.
GOD FORBID, IF YOU SAID
ANYTHING ABOUT HIS PIZZA, FORGET IT.
HE'LL BE LIKE, "AGH, YOU DON'T KNOW
WHAT YOU'RE TALKING ABOUT."
THAT'S PRETTY BAD.
JUST SHUT UP.
YOUR VEGGIE PIZZAS-- THEY'RE A LITTLE SOGGY.
OKAY, QUIT-- QUIT WHINING.
I WANT TO CHANGE THINGS
ABOUT THE PLACE,
BUT MY FATHER SHOOTS DOWN EVERY ONE OF MY IDEAS.
IT'S RIDICULOUS, MAN.
THIS IS YOUR SYSTEM.
REALLY? YEAH, REALLY.
JUST SHUT UP.
I FEEL FRUSTRATED BECAUSE I WANT TO HELP MY PARENTS,
BUT THERE'S ONLY SO MUCH THAT I CAN DO TO HELP THEM.
THE RESTAURANT DOES PUT
A TREMENDOUS AMOUNT OF STRESS ON OUR FAMILY.
WE ARE JUST MAKING ENDS MEET.
IF IT KEEPS UP LIKE THIS, I COULD SEE US
SHUTTING DOWN IN A YEAR OR SO.
IF WE DON'T GET THIS RESTAURANT GOING,
WE'RE GOING TO HAVE TO SELL OUR HOME.
WE'RE GONNA HAVE TO FIND JOBS, AND AT OUR AGE,
THAT IS NOT GOING TO BE EASY.
WE GOTTA MAKE IT WORK, OR WE GOTTA GET OUT OF IT.
THAT'S IT.
THIS RESTAURANT HAS BEEN MY LIFE
FOR THE LAST 28 YEARS.
I PUT EVERYTHING IN THIS PLACE THAT I EVER HAD.
IF THE RESTAURANT FAILS,
IT WILL FEEL LIKE MY LIFE WAS NOTHING.
PANTALEONE'S. WOW.
"DENVER'S BEST PIZZA."
THAT IS A BOLD STATEMENT.
HELLO.
HOW ARE YOU?
HELLO!
NICE TO SEE YOU. HEY, CHEF.
I'M EXCITED. I'M EXCITED TOO.
DENVER'S BEST PIZZA. THAT'S A BIG STATEMENT.
YOUR FIRST NAME IS? PAULETTE.
YOU ARE THE OWNER?
CO-OWNER. CO-OWNER.
WITH?
PETE. WHERE'D HE GET TO? PETE?
OH. THERE HE IS.
HELLO, CHEF. HOW ARE YOU, SIR?
GOOD TO SEE YOU.
WHEREABOUTS IN ITALY ARE YOU FROM?
I'M NOT ITALIAN. WHO SAID THAT I AM?
GREEK. OH, GREEK.
GOT YOU NOW.
WHO IS THIS? THAT'S MY SON.
I'M JOSH. JOSH, HOW ARE YOU, BUD?
PLEASURE. NICE TO MEET YOU. GOOD TO SEE YOU.
GOOD, UM, LET'S CATCH UP
WITH YOU AND... OKAY.
PETE, YEAH? WHERE SHOULD WE GO?
UH, RIGHT HERE, SIR.
OKAY. SHALL WE?
NICE TO MEET YOU. NICE TO MEET YOU.
ONE THING ABOUT PETE THAT I STRUGGLE WITH
IS HIS INABILITY TO CHANGE.
IT IS ABSOLUTELY HINDERING THINGS.
UM, SO YOU HAVE THE BEST PIZZA IN DENVER.
I DO. THAT'S A BOLD STATEMENT.
CONGRATULATIONS.
WHEN DID YOU RECEIVE THAT?
'85.
SO YOU'VE HAD THE BEST PIZZA IN TOWN
SINCE 1985? THAT'S INCREDIBLE.
I THINK I DO.
WELL, ACTUALLY, I DON'T THINK I DO.
I KNOW I DO.
WHERE DID YOU TRAIN? IN NEW YORK.
NOW, THERE IS A CITY WITH GREAT PIZZAS.
YES. YEAH, BUT MINE IS BETTER.
OH-- OKAY.
RIGHT. OKAY, GREAT.
AND YOU OPENED IN 1985.
MARCH 10TH OF '85-- IT WAS MONDAY--
WE OPENED UP.
YOU KNOW YOUR DATES WELL FOR AN OLD BOY.
AN OLD BOY?
YOU KNOW, AN OLD BOY AS IN, LIKE, A CHARMING OLD MAN.
RIGHT.
HOW HANDS-ON IS THIS ONE?
COMPLETELY. AND--
COM--COMPLETELY. STILL?
SEVEN DAYS A WEEK?
UH, NO, WE'RE CLOSED TWO DAYS.
YOU CLOSE TWO DAYS A WEEK?
SUNDAY AND MONDAY ARE CLOSED.
AND WHY ARE YOU CLOSED ON SUNDAY?
SUNDAY? YEAH.
BECAUSE I WANT TO WATCH FOOTBALL.
ARE YOU NUTS?
DO YOU HAVE ANY IDEA
HOW MANY PIZZAS GET ORDERED ON A SUNDAY
JUST IN FOOTBALL SEASON?
WE DID OPEN ON SUNDAY IN '86.
CONGRATULATIONS.
IN '86.
SO HOW HAS THAT AFFECTED THE BUSINESS,
CLOSED TWO DAYS A WEEK, SUNDAY AND MONDAY?
NOBODY KNOWS WHEN WE'RE OPEN.
I MEAN, WE'RE CLOSED IN THE AFTERNOON, AND--
THE RESTAURANT CLOSES, SERIOUSLY?
BECAUSE HE HAS TO HAVE HIS NAP.
HE HAS TO HAVE HIS WHAT?
NAP. NAP?
A SIESTA. SLEEP.
THAT'S KIND OF A EUROPEAN THING,
THAT--YOU KNOW, THE SIESTA DEAL.
THE RESTAURANT CLOSES BECAUSE PETE WANTS A NAP?
YEAH, LIKE THEY DO IN GREECE.
IN ENGLAND TOO.
NO, NO, WE DON'T CLOSE FOR THE AFTERNOON NAP. NO, YOU DON'T DO THAT?
NO.
DO ANY DELIVERY?
NO.
- WOW. - YES.
PLUS THERE'S ANOTHER PROBLEM.
THE OTHER THING'S
YOU DON'T LISTEN TO ANYO--
I MEAN, YOU DON'T LISTEN TO ME.
IT'S LIKE IF HE STARTS DOING SOMETHING
ONE WAY, YOU CAN'T GET HIM OFF OF IT.
SHE'S A PRINCESS.
MM-MM.
HOW OLD IS JOSH?
33.
AND HE MUST BE GEARED UP NOW
TO TAKE OVER THE BUSINESS
WHEN YOU TAKE A BACKSEAT SOMEWHERE.
WELL, IN TERMS OF-- WHAT'S THE PLAN?
IS HE THE HEAD CHEF NOW?
NO.
HE STILL IS.
AS LONG AS I'M IN HERE, I AM.
OKAY, WE'RE TALKING ABOUT PIZZAS, RIGHT?
DENVER'S BEST PIZZA.
WHAT THE HECK YOU LAUGHING ABOUT?
WELL-- I WOULD EXPECT
JOSH, BY NOW, LITERALLY FIVE OR SIX YEARS AT THE HELM.
WHY CAN'T YOU LET GO?
I DON'T KNOW.
WHEN DO YOU THINK YOU'RE GONNA LET GO?
WHO KNOWS?
FOR THE LAST TWO YEARS... TWO YEARS.
I'VE SEEN IT ON A DOWNHILL SLIDE.
DECLINE.
AND NOW, LIKE, A TUESDAY NIGHT,
I MIGHT HAVE TWO TABLES.
TWO TABLES?
I'VE SEEN IT WITH NO TABLES. TWO TABLES.
WOW.
NEARLY 30 YEARS OF BUSINESS.
HAVE YOU PUT MONEY AWAY?
NO.
- YOU CAN'T RETIRE? - NO.
WE GOT INTO TROUBLE. WE REFINANCED OUR HOME
TWO OR THREE TIMES, AND--
THIS IS CRAZY.
MM-HMM, THAT'S WHAT I FEEL LIKE.
WOW.
SO I'M GOING TO GET UP TO SPEED
WITH THE FOOD.
I'M DYING TO TASTE THAT PIZZA.
I KNOW IT'S LATE IN THE AFTERNOON,
BUT ARE YOU--YOU GOING FOR A NAP, OR ARE YOU WITH US?
HE'S STAYING.
OH, HE'S STAYING. OKAY, JUST--
HE'S STAYING TODAY. OKAY, GOOD.
I DIDN'T KNOW IF IT WAS...
NAPTIME.
PAULETTE ALWAYS KNOCKS ME.
SHE THINKS SHE KNOWS EVERYTHING,
WHICH SHE DOESN'T.
HOW'D IT GO?
SHE DIDN'T LET ME SAY ONE WORD.
JOSH, COME AROUND, BUD. LET'S CATCH UP.
'CAUSE I'VE DONE IT FOR 37 YEARS,
I THINK I KNOW WHAT I'M DOING.
I DIDN'T REALIZE THINGS WERE THAT TOUGH FOR MOM AND DAD.
IT'S ACTUALLY GOTTEN TO A POINT WHERE
I'M--I'M EMBARRASSED OF THE PLACE.
RIGHT. ALL RIGHT?
CHANGE IS THE BIGGEST PROBLEM.
YOU'RE HAPPY WITH THE PIZZAS?
UM, NO.
WOW.
SO THEY'RE BAD? OH, ABSOLUTELY.
HE SOUNDS LIKE A VERY STUBBORN MAN.
YEAH. I HAVE A LOT MORE IDEAS.
HAS HE STARTED TO PASS THE REINS OVER OR NO?
NO, NO. SERIOUSLY?
NO, NO. ABSOLUTELY NOT. WHY IS THAT?
I DON'T KNOW WHAT'S GONNA MAKE HIM, IF EVER.
IT'S ALWAYS BEEN,
"THREE MORE YEARS, THREE MORE YEARS."
THAT'S CRAZY.
YEAH, IT IS. IT'S BEEN REALLY CRAZY.
COMING UP...
HOLY CRAP.
ISN'T THAT RIDICULOUS?
CHEF RAMSAY BEGINS
HIS RESEARCH...
IT'S LIKE THE PIZZA
THAT ATE DENVER.
AND DISCOVERS
THE BIGGEST PORTIONS HE HAS SEEN IN A LONG TIME.
THAT LOOKS LIKE A GIANT DIAPER.
YOU WON'T BELIEVE HOW STUBBORN
PETE REALLY IS.
IT WAS THE WORST PIZZA IN DENVER.
I DISAGREE WITH YOU.
SO STUBBORN...
I MAY EVEN LEAVE.
THAT HE MAY PUSH HIS FAMILY
OUT OF THE RESTAURANT FOR GOOD.
I'M OUTTA HERE.
CLEARLY THIS FAMILY IS DIVIDED.
WIFE PAULETTE AND SON JOSH FEEL THAT THE RESTAURANT
IS STUCK IN THE PAST,
WHILE PETE FEELS THERE IS ABSOLUTELY NOTHING WRONG
WITH HIS FOOD.
IT'S TIME FOR CHEF RAMSAY
TO FIND OUT FOR HIMSELF.
HOW ARE YOU, DARLING? I'M GOOD, HOW ARE YOU?
SO YOUR FIRST NAME IS? CELESTINA.
THAT'S A BEAUTIFUL NAME.
AND WHAT DO YOU THINK THE PROBLEMS ARE
WITH THE RESTAURANT?
THERE'S A FEW DIFFERENT PROBLEMS.
UM, WHEN IT COMES TO PETE AND PAULETTE,
THEY BUTT HEADS A LOT ON HOW THINGS SHOULD BE RUN.
SHE WANTS CHANGES,
AND PETE WANTS THINGS HIS WAY.
WOW.
ANYWAY, LET ME HAVE A QUICK LOOK AT THE MENU.
OKAY. AND, UM--
OH, THERE'S A LITTLE LETTER HERE.
"EVERYTHING IS HOMEMADE.
WE COOK FOR YOU JUST LIKE MAMA DID."
THAT'S NICE TO KNOW.
UM, DARLING, LET'S ORDER.
OKAY. UM, I WANT TO GO
FOR A SAUSAGE PIZZA, PLEASE.
OKAY.
A TOASTED MEATBALL HERO,
AND PETE'S OWN CALZONE, AND THEN, UH,
I'LL GO FOR THE LINGUINI AND CLAM AS WELL.
ALL RIGHTY. THANK YOU, MY DARLING.
NO PROBLEM.
MY GOD.
LOOK AT THE DINING ROOM.
I MEAN, HE'S GOT AS MUCH ATMOSPHERE IN HERE
AS THERE IS IN A HOSPITAL ROOM.
I MEAN, IT IS SAD.
HERE'S THIS, PETE.
OKEYDOKEY.
OKAY.
I'M NOT NERVOUS FOR CHEF RAMSAY
TO TASTE MY FOOD.
LET'S DO THIS.
WELL, LET'S PUT IT THIS WAY--
HE'S GONNA GO TO HEAVEN TODAY.
HOW IS IT?
THE MEATBALL SANDWICH?
THE MEATBALLS-- I'VE HAD BETTER CAT FOOD.
, REALLY?
YEAH.
I WANT TO KNOW WHERE THE
YOU WERE EATING CAT FOOD.
LONG STORY.
HOLY.
PAULETTE? YES.
WHAT IS THAT BEHIND YOUR HEAD?
THAT'S A HOLOGRAM.
FREAKING ME OUT.
YOU KNOW WHAT, A LOT OF PEOPLE ARE AFRAID OF THAT.
THAT'S A CLOWN.
OH, GOD.
HOW LONG HAS THAT BEEN UP THERE?
OH, PROBABLY ABOUT 15 YEARS.
SO WHOSE IDEA WAS THAT? THAT IS SPOOKY.
THAT'S MINE.
OH, MY GOD.
HOW'S THE CALZONE?
ALMOST.
REALLY?
NO, IT'S DONE. GET IT OUT.
NO, IT'S NOT. I JUST CHECKED IT.
IT'S DONE. IT'S DONE. DON'T WORRY.
I JUST CHECKED IT, LIKE, TWO SECONDS AGO.
IT'S GONNA BURN IN ABOUT--
GET IT OUT.
THAT'S PRETTY BAD. IT'S DISGUSTING.
THAT'S DISGUSTING.
SHUT UP, ALL OF YOU, HUH?
PERFECT. LET'S GO.
CHEF'S CALZONE. YEE-HAW.
OKAY, HERE'S PETE'S CALZONE.
DO I LOOK LIKE ONE OF THE DENVER BRONCOS,
THAT I CAN EAT THIS THING?
IT LOOKS HUGE.
THANK YOU, DARLING.
LOOK WHAT HE'S DOING WITH HIS PORTIONS.
I MEAN, THEY'RE HIDEOUS.
HOW MUCH FILLING DOES HE PUT IN THERE?
RAW ONION.
PAULETTE. YES?
HOW MUCH IS HE PUTTING IN THERE?
LOOK AT ALL THAT PEPPERONI.
I MEAN, THE SLICES ARE STILL JAMMED TOGETHER.
YEAH.
I'VE NEVER SEEN A CALZONE SO FULL.
I MEAN, THE FILLING'S COLD.
THAT IS HIDEOUS. I DON'T LIKE THAT EITHER.
I'VE BEEN WANTING TO TAKE THAT CALZONE
AND FLING IT LIKE A FRISBEE FOR ABOUT 20 YEARS.
PETE,
I GOT SOME CRITIQUES FOR YOU. HUH?
ARE YOU KID-- ARE YOU KIDDING ME?
REALLY? LISTEN TO ME, DAMN IT.
JUST SHUT UP.
GONNA BE A WAKEUP CALL FOR PETE.
SEE? PERFECT.
I'LL PUT MY PIZZA UP AGAINST ANYBODY IN THE COUNTRY.
NOT IN DENVER OR COLORADO-- IN THE COUNTRY.
THAT'S HOW CONFIDENT I AM ABOUT MY PIZZA.
LET'S GO, COME ON.
OKAY, HERE WE GO.
HERE'S YOUR SAUSAGE PIZZA.
HOLY CRAP.
ISN'T THAT RIDICULOUS?
IT'S LIKE THE PIZZA THAT ATE DENVER.
YEAH.
OKAY.
I'LL LET YOU TAKE THAT IN.
THANK YOU.
MAN.
OH, MY GOD.
DRIPPING IN GREASE.
THE OIL AND THE GREASE COMING OUT OF THAT.
THE OIL IN THERE. LOOK AT THE GREASE.
THAT'S GROSS.
HE SAID IT'S TOO GREASY.
JUST EXACTLY WHAT I FEEL.
OH, SHUT UP.
I DON'T WANNA HEAR IT.
HONESTLY, THE BEST PIZZA IN DENVER?
I MEAN, DOES THAT LOOK LIKE THE BEST PIZZA?
TRUST ME, I CAN TELL YOU, IT DOESN'T TASTE GOOD.
CELESTINA, THE DOUGH IS SO THICK.
WHY--I MEAN, IT'S JUST LIKE A LOAF OF BREAD.
IT'S LIKE A BAGUETTE IN THERE.
MM-HMM, THAT'S OUR THIN CRUST.
THAT'S THE THIN CRUST?
MM-HMM.
STOP.
WOW. SERIOUSLY?
YEAH, A LOT OF PEOPLE GET UPSET WITH ME FOR THAT
WHEN THEY ASK FOR THE THIN CRUST,
AND I BRING THEM THE THIN CRUST.
WOW. CAN YOU TOUCH THAT? THE DOUGH IS RAW.
OH, WOW, IT IS.
LIKE A RAW PASTRY. MY GOD, WHAT A MESS.
DARLING, I'M DONE. ALL RIGHTY.
DREADFUL. OKAY, I'LL LET HIM KNOW.
MESSY.
THAT IS DEFINITELY NOT
THE BEST PIZZA IN DENVER.
LET'S GET THAT RIGHT.
HEY, PETE,
HE WANTED ME TO SHOW YOU THE DOUGH.
WHAT'S WRONG WITH IT?
HE SAID THE PIZZA WAS DOUGHY ON THE INSIDE
AND GREASY.
IT IS DOUGHY. LOOK. REALLY?
I AGREE WITH HIM TOO.
ARE YOU KIDDING ME?
I DON'T KNOW WHAT THE CHEF IS TALKING ABOUT.
AND A LOT OF PEOPLE LOVE IT. I DO. I EAT IT.
WHY DON'T YOU GUYS THROW THIS AWAY?
LEAVE IT. I'M GONNA EAT IT.
ARE YOU KIDDING ME? WHAT?
THAT'S DISGUSTING.
I'M HUNGRY.
I THINK CHEF RAMSAY'S PROBLEM IS
THAT HE HASN'T TASTED A CLASSIC PIZZA BEFORE.
DAMN, IT'S GOOD.
HE'S TASTED ALL THIS FANCY STUFF, YOU KNOW.
OKAY, HERE WE GO. THIS IS THE MEATBALL HERO. OH,.
THE MEATBALL HERO.
WOW, AND HOW DO YOU-- HOW WOULD YOU--
UM, I GUESS YOU APPROACH THAT HOWEVER YOU FEEL.
WOW.
THANK YOU, MY DARLING.
NO PROBLEM.
JUST VISUALLY,
THERE'S NOTHING HERO-LOOKING ABOUT THAT.
GOD.
THAT'S NOT ANYWHERE NEAR A HERO SANDWICH.
THAT LOOKS MORE LIKE A SLOPPY JOE.
THIS IS BAD.
IT'S ALL SOGGY THERE.
IT'S LIKE EATING A PATCH
OF SOAKING-WET GRASS
AFTER A COW ALL OVER IT.
YOU'RE ALL DONE WITH THAT?
THAT IS DEFINITELY NOT A HERO, YEAH.
ALL RIGHTY.
THERE'S A TYPO ERROR ON THE MENU.
IT'S NOT "HERO." IT'S "ZERO."
I'LL LET HIM KNOW.
PLEASE.
DO YOU WANT TO HEAR CHEF'S RESPONSE?
YES. YES?
HE SAID IT'S A ZERO, NOT A HERO.
I DON'T BELIEVE THIS.
I HAVE PLENTY OF PEOPLE THAT THEY LOVE MY MEATBALLS.
I AM VERY PROUD OF MY MEATBALLS,
AND FOR CHEF RAMSAY TO SAY IT WAS A ZERO--
IT'S VERY INSULTING.
CHEF RAMSAY HAS STARTED
SAMPLING THE MENU AT PANTALEONE'S,
AND WHILE PETE CLAIMS HIS FOOD IS THE BEST IN DENVER,
CHEF RAMSAY HAS DISCOVERED...
HOLY CRAP.
IT'S ANYTHING BUT,
WITH GIGANTIC PORTIONS, GREASY PIZZA,
AND TASTELESS DISHES.
IT'S NOT HERO. IT'S ZERO.
JOSH, WHAT ARE YOU DOING? JOSH.
LET THE-- LET THE GARLIC ROAST.
ROAST YOU.
REALLY?
I'M GONNA WHACK YOU OVER THE HEAD
WITH THIS DAMN THING.
LET IT GET REALLY HOT BEFORE YOU PUT 'EM IN.
IS THIS THE FIRST TIME I'VE DONE THIS?
I DON'T AGREE AT ALL
WITH SERVING ANYTHING OUT OF A CAN.
IT'S EMBARRASSING.
WAIT TILL HE TASTES THIS.
HERE.
OKAY, HERE'S THE LINGUINI.
WOW, WOW, WOW. THANK YOU.
NO PROBLEM.
MM. DAMN.
I MEAN, THAT IS ABSOLUTELY DREADFUL.
NO SEASONING.
BLAND, LIKE A PLATE OF HOSPITAL FOOD.
I MEAN, IT'S JUST SO UNAPPETIZING.
LOOK AT THAT. EXCESS WATER.
I MEAN, THAT IS DISGUSTING.
MAN.
HOW'S IT GOING?
IT LOOKS LIKE PETE TOOK A IN MY PASTA.
THAT'S BAD.
OH, IF YOU COULD SEE WHAT HE WAS DOING RIGHT NOW.
UGH.
YOU ALL DONE WITH THAT?
YEAH.
THANK YOU, DARLING.
NO PROBLEM.
THAT'S LIKE ONE OF THE WORST URINE SAMPLES
YOU COULD EVER GIVE.
GROSS. THANK YOU.
HORRIBLE.
HEY, JOSHUA.
WHAT'D HE SAY?
HE WAS VERY, VERY NOT HAPPY WITH IT.
THERE WERE A LOT OF COMMENTS.
THAT'S RIDICULOUS.
RIGHT NOW, THE ONLY PERSON IN HERE THAT'S HAPPY
IS THAT STUPID CLOWN ON THE WALL.
AGH.
THAT WAS BAD.
YOU GOTTA TAKE IT, MAN.
YOU GOTTA--HAVE TO TAKE IT.
THERE'S A REASON THIS PLACE ISN'T DOING GOOD RIGHT NOW.
LET'S COME AROUND.
OKAY.
37 YEARS, SINCE I CAME
IN THIS COUNTRY, I'VE BEEN WORKING IN THE KITCHENS,
AND I KNOW WHAT I'M DOING.
UH, I DON'T KNOW WHAT TO SAY.
MY FIRST TIME IN DENVER,
AND QUITE POSSIBLY ONE OF THE WORST EXPERIENCES
I'VE EVER HAD.
FIRST OF ALL, THE CLAMS WERE DREADFUL.
I DISAGREE WITH YOU.
SERIOUSLY?
YES.
HAVE YOU ANY IDEA HOW BAD THAT TASTED?
IT'S HOW HE'S
MADE IT FOR YEARS AND YEARS.
WERE THEY CANNED?
YEAH, OH, YEAH.
WHAT?
WHY ARE YOU LYING TO ME?
I'M NOT LYING.
YOU MENTION ON THE MENU
THAT EVERYTHING'S FRESH AND HOMEMADE
LIKE MAMA DID.
IT'S ALWAYS FRESH MADE.
I DON'T THINK THE INGREDIENTS
ARE QUITE AS-- AS FRESH ANYMORE.
AND THEN THE BIG DISASTER,
MY SAUSAGE PIZZA.
IT WAS DRIPPING IN GREASE.
THE DOUGH WAS SO THICK,
PARTS OF IT WERE UNDERCOOKED.
I DISAGREE WITH YOU ABOUT MY DOUGH.
I THINK I HAVE A GREAT DOUGH.
REALLY? YES, SIR.
THIS WAS A THIN CRUST.
YES, SIR.
I MEAN, YOU NEED TO GO
AND GET YOUR EYES TESTED,
'CAUSE THAT WAS NOT A THIN CRUST.
I AM DISAGREEING WITH YOU. I HAVE A GREAT PIZZA.
WE ARE NOT IN 1985, PETE.
DO YOU THINK
THAT YOUR FATHER IS SERVING
THE BEST PIZZA IN DENVER?
NOT ANYMORE.
AND DO YOU THINK YOUR HUSBAND IS SELLING
THE BEST PIZZA IN DENVER?
NO, I DON'T.
YOU KNOW, THERE'S A HUGE MISTAKE
ON THE AWNING,
'CAUSE I THINK YOU JUST COOKED ME
THE WORST PIZZA IN DENVER.
I DISAGREE WITH YOU ON THAT.
CAN I HAVE TWO MINUTES ON MY OWN?
WOULD YOU MIND?
NOT AT ALL.
PETE IS EXTREMELY SET
IN HIS WAYS.
BUT HE'S GOT TO LISTEN TO SOMEBODY,
OR WE'RE NOT GONNA MAKE IT.
YOU KNOW WHAT? HE NEEDS THIS.
I KNOW, AND HE'S RIGHT ON EVERY DAMN THING...
HE IS RIGHT. HE SAID.
PETE, YOU'RE IN DENIAL.
THAT'S THE PROBLEM.
YOU CANNOT JUST CONTINUE GOING THROUGH THIS SYSTEM
OF FAILURE THAT YOU'RE JUST--
YOU'RE NOT GETTING ANYWHERE.
YOU'RE JUST GOING FURTHER AND FURTHER BACKWARDS.
AND IT'S NOT MAKING ANYBODY HAPPY.
IT'S NOT GIVING YOUR WIFE AND YOUR FAMILY
A BIT OF FREEDOM.
IT'S JUST FEEDING YOUR EGO.
I DON'T KNOW WHAT TO SAY.
YOU'RE SINKING.
YOU'RE TAKING EVERYBODY ELSE ON THE BOAT WITH YOU.
NO, I'M NOT.
THE PIZZA IS NOT GOOD.
I'M STILL GONNA DISAGREE WITH YOU.
I REALLY WILL.
I'M SORRY, BUT I AM.
I NEED SOME FRESH AIR.
OKAY, CHEF.
MAN.
I DON'T THINK I'M DOING ANYTHING WRONG.
STUBBORN.
I'VE BEEN DOING THIS FOR 37 YEARS.
CHEF RAMSAY WAS A KID WHEN I FIRST STARTED COOKING.
I SHOULD KNOW A LITTLE BIT MORE THAN HE DOES.
HE'S RIGHT ON EVERYTHING HE SAID.
EVERY THING HE SAID, HE'S RIGHT.
THE PIZZA EVEN, I'VE BEEN TELLING YOU--
EVERYTHING THAT HE TOLD YOU-- I'VE BEEN SAYING
THE SAME , THOUGH.
LIKE WHAT? I SAID PIPE THE CRUST DOWN.
IT'S TOO MUCH.
GIVE ME A--.
DOES IT TAKE HIM TO TELL YOU THAT
TO ACTUALLY LISTEN OR WHAT?
IT'S RIDICULOUS.
THE FOOD IS.
IT REALLY IS.
WHAT, ARE YOU CRYING?
WHY ARE YOU CRYING?
IT'S FRUSTRATING.
I DID THE BEST I COULD
OVER THE YEARS.
WELL, IT'S NOT GOOD ENOUGH ANYMORE.
I'M COMING OUT FOR A MINUTE.
I DON'T KNOW. YOU KNOW WHAT?
I'VE REALIZED THAT IT WAS LIKE THIS
FOR MANY, MANY YEARS.
AND I BEEN NAGGING AND SCREAMING
AND CARRYING ON.
THIS PLACE EITHER CHANGES,
OR YOU'RE GONNA LOCK THE DOORS AND--
OH, I'M--I'M DONE.
IF YOU DON'T CHANGE AND DO WHAT HE SAYS,
YOU'LL NEVER SEE ME IN THIS PLACE AGAIN,
AND I DON'T GIVE TWO FLYING YOU-KNOW-WHATS
WHAT HAPPENS TO EVERYTHING I OWN.
YOU'LL BE HERE BY YOURSELF.
EVERYBODY CALM DOWN.
YEAH, YEAH, CALM DOWN, RIGHT?
RIGHT.
I DON'T THINK THAT I NEED TO CHANGE.
I KNOW WHAT I'M DOING.
JOSHUA AND PAULETTE DO NOT UNDERSTAND
ABOUT RUNNING THIS PLACE.
I GOT MORE EXPERIENCE
THAN THE BOTH OF THEM PUT TOGETHER.
SO... THERE YOU HAVE IT.
AFTER SEEING HOW STUBBORN
PETE WAS ABOUT HIS FOOD...
THE PIZZA IS NOT GOOD.
I'M STILL GONNA DISAGREE WITH YOU.
AND HIS CLAIM THAT HE HAS
THE BEST PIZZA IN THE CITY,
CHEF RAMSAY KNEW HE HAD TO DO SOMETHING
TO FINALLY GET THROUGH TO HIM.
WE'RE GOING TO BE TASTING THREE MARGHERITA PIZZAS.
SO HE HEADED DOWNTOWN...
IT WAS KIND OF A LITTLE MUSHY.
TOO MUCH CHEESE.
TO DO A LITTLE ORGANIZED RESEARCH.
THANK YOU, GUYS. I APPRECIATE IT.
NOW ARMED WITH THE FINDINGS FROM THE TASTE TEST...
MORNING.
KALIMERA, CHEF.
CHEF RAMSAY RETURNS
TO PANTALEONE'S TO CONFRONT PETE
WITH THE RESULTS.
ONE THING THAT IS VERY CLEAR--
I THINK, PETE,
YOU HAVE OVERESTIMATED HOW GOOD YOUR PIZZA IS.
I DON'T THINK
YOU'VE EVER COMPARED IT TO WHAT'S HAPPENING
IN DENVER RIGHT NOW.
SO AFTER MY DISAPPOINTING LUNCH YESTERDAY,
I DID A LITTLE RESEARCH IN DENVER.
HOW ABOUT ALL OF YOU STAND UP
AND COME STAND OVER HERE, PLEASE?
YEP.
AND...
HERE IT COMES.
PETE, IT'S NOW TIME TO REALLY FIND OUT HOW GOOD
YOUR PIZZAS ARE.
THERE'S THREE PIZZAS IN FRONT OF ME,
"A," "B," "C."
"A" IS FROM ONE OF THE BEST RESTAURANTS IN TOWN.
"B" IS YOUR PIZZA.
AND "C" IS
A STORE-BOUGHT, LOCAL FROZEN PIZZA.
TIME TO PUT YOUR PIZZA TO THE TEST.
THAT'S RIGHT, YOUR PIZZA'S "B."
WHICH WAS YOUR FAVORITE? I LIKED "A."
I'D SAY "A."
I LIKED THE "A" BECAUSE IT WAS THIN.
AND YOUR LEAST FAVORITE? "B."
"B."
WHY "B"?
IT'S SOGGY ON THE CRUST.
WAY TOO MUCH CHEESE. IT OVERWHELMED EVERYTHING ELSE.
I FELT MY HEART STOP.
IT WAS TOO MUCH. TOO MUCH?
TOO MUCH ON THE CRUST. THE CRUST WAS SOGGY.
IT WAS JUST NOT VERY GOOD.
OKAY, PETE,
HERE'S THE RESULTS IN A NUTSHELL.
75% OF OUR TASTE TESTERS
PREFERRED PIZZA "A"
FROM THE TOP LOCAL ITALIAN RESTAURANT.
IN SECOND PLACE, WITH 15% OF THE VOTES,
WAS THE STORE-BOUGHT, FROZEN PIZZA,
AND IN THIRD AND LAST POSITION WAS YOURS,
WITH 10% ONLY OF THE VOTES.
YOURS WAS THE LEAST FAVORITE.
YOU'RE ACTUALLY BEATEN
BY A STORE-BOUGHT FROZEN PIZZA.
GET THE MESSAGE?
WOW.
YEAH, WOW.
HOW DOES THAT MAKE YOU FEEL, PAULETTE? BAD.
BUT I'M NOT SURPRISED,
'CAUSE I'VE BEEN SAYING THE SAME THING:
TOO MUCH CHEESE, TOO MUCH CRUST,
TOO MUCH EVERYTHING.
I'VE TALKED AND TALKED AND TALKED
ABOUT THE SAME THINGS,
AND I DON'T SEE IT CHANGING.
IT'S REALLY BAD. IT NEEDS TO CHANGE.
I THINK THAT, UM,
IN HIS MIND,
IT'S ALWAYS "MORE IS BETTER."
I DO PUT A LOT OF INGREDIENTS IN.
YOUR PIZZAS ARE DATED.
I AM VERY SURPRISED AT THE RESULTS OF THE VIDEO.
I NEVER THOUGHT IN MY WILDEST DREAMS
THAT THE PEOPLE OF DENVER
WOULD PICK A FROZEN PIZZA OVER MY PIZZA.
YOU HAVE GOT TO UNDERSTAND
YOU ARE MILES AWAY FROM SERVING
DENVER'S BEST PIZZA.
THAT 1991 REVIEW BEHIND ME
IS NO LONGER VALID.
WE'RE IN A DIFFERENT ERA.
YOU'VE TAKEN THE PRAISE OF A LOCAL CRITIC,
IT'S GONE TO YOUR HEAD,
AND YOU HAVE LOCKED IN
WHAT THEY SAID WAS GOOD,
AND YOU'VE KEPT DOING IT
FOR NEARLY 30 YEARS.
CAN YOU THREE JUST GIVE ME TWO MINUTES,
GET SOME FRESH AIR OUTSIDE?
'CAUSE THIS IS IMPORTANT.
I'VE GOT ONE VERY IMPORTANT QUESTION FOR YOU.
AM I WILLING TO CHANGE?
THAT'S THE ONE.
NO.
YOU REALIZE, LIKE,
HOW EMBARRASSING IT'S BEEN THE LAST THREE YEARS
TO WORK FOR OTHER PEOPLE
WHILE WE HAVE A RESTAURANT?
THAT'S ALL BECAUSE OF...
- THIS STUFF. - THIS.
I'VE BEEN IN HERE WAITING TABLES,
AND MY KNEES ARE SHOT.
I'M NOT GONNA DO IT ANYMORE,
AND I'M SERIOUS WITH YOU.
I MEAN I MAY EVEN LEAVE.
I AM OUTTA HERE.
I'M ACTUALLY...
I'LL GO BACK TO MY LAST JOB.
READY TO HEAD TO TEXAS, 'CAUSE I'M DONE.
I PULLED WITH YOU.
I'VE BEEN YOUR PARTNER.
YOU HAVEN'T ALWAYS BEEN MINE, BUT I HAVE BEEN YOURS.
AND I WANT YOU NOW TO STEP UP,
'CAUSE I DON'T WANT TO LOSE MY HOME
AND THE FEW LITTLE THINGS THAT I HAVE.
I DON'T WANT YOU TO.
PETE,
ARE YOU COMMITTED?
I AM.
YOU ARE?
I AM.
100%?
YES, SIR. I AM READY TO CHANGE.
I AM.
CAN YOU?
YES.
WELL, I HOPE SO.
PETE IS A CREATURE OF HABIT,
AND IT'S GONNA BE HARD FOR HIM
TO CHANGE AND BREAK HABITS.
I WANT TO SEE IT.
THE COMBINATION
OF CHEF RAMSAY'S TASTE TEST...
YOURS WAS THE LEAST FAVORITE.
YOU'RE ACTUALLY BEATEN
BY A STORE-BOUGHT FROZEN PIZZA.
AND ULTIMATUMS FROM HIS FAMILY...
I MAY EVEN LEAVE.
HAS RESULTED
IN A COMMITMENT FROM PETE...
I AM READY TO CHANGE.
TO ACCEPT CHANGE.
BUT BEFORE ANY PHYSICAL CHANGES ARE MADE
TO THE RESTAURANT OR TO THE FOOD,
CHEF RAMSAY WANTS TO BRIDGE THE GAP
BETWEEN A FATHER AND A SON.
HERE WE ARE WITH ONE, TWO,
THREE GENERATIONS WORKING IN THIS BUSINESS.
HOW IMPORTANT IS THAT FOR YOU?
VERY. VERY.
SO LET ME TELL YOU SOMETHING
ABOUT A UNIQUE ITALIAN RESTAURANT.
IT'S IN NEW YORK.
IT'S CALLED RAO'S.
THEY HAVE BEEN SERVING QUALITY FOOD
SINCE 1896.
WOW.
AND EVERY SINGLE NIGHT, IT IS PACKED.
YOU CANNOT GET IN THERE.
JOSH, HOW DOES THAT SOUND?
THAT'S MY DREAM.
DO YOU KNOW WHAT?
I'D LOVE TO TAKE YOU TO RAO'S.
UNFORTUNATELY,
IT'S A LITTLE FAR FROM HERE.
BUT IN 2006, THEY OPENED UP IN VEGAS.
AND I CAN TAKE YOU BOTH
TO VEGAS.
OH!
ARE YOU ME, CHEF?
THAT IS EXACTLY
WHAT ALL THREE OF US ARE DOING TONIGHT.
RAO'S IS AT CAESARS,
AND MY GOOD FRIENDS AT CAESARS
HAVE SENT THEIR PRIVATE PLANE.
WHEELS UP IN HALF AN HOUR.
OH!
WHAT THE IS GOING ON, CHEF?
WHAT ARE YOU DOING TO ME?
I WANT TO TAKE YOU FOR DINNER.
IT'S UNBELIEVABLE.
I CAN'T EVEN THINK RIGHT NOW.
COME ON, THIS IS GONNA BE A BLAST.
ARE YOU KIDDING ME?
I'M READY TO GO TO VEGAS
WITH CHEF RAMSAY AND MY SON, OF COURSE.
COME ON, COME ON, COME ON, COME ON.
BYE. SEE YA.
HOW NICE IS THAT,
TO GET OUT OF THAT RESTAURANT?
HOW DO YOU FEEL?
IT'S GREAT TO BE OUT OF THAT RESTAURANT.
EXCELLENT.
TONIGHT IS ABOUT YOU TWO.
YEAH. CATCH UP WITH EACH OTHER
AND SPEND A BIT OF QUALITY TIME TOGETHER.
YEAH.
HERE'S TO YOU BOTH. YEAH? CHEERS.
FATHER AND SON.
FRANKIE, HOW ARE YOU, SIR?
CHEF GORDON, HOW ARE YOU?
GOOD TO SEE YOU. GOOD TO SEE YOU TOO.
WELCOME BACK. THANK YOU SO MUCH FOR HAVING US.
ABSOLUTELY. THIS IS PETE.
HI, PETE. FRANK PELLEGRINO.
WELCOME TO RAO'S.
THANK YOU. COME ON, LET'S GO
INTO OUR DINING ROOM.
LET'S GO.
FOUR GENERATIONS IN YOUR FAMILY?
YES, I'M THE FOURTH GENERATION.
CAN YOU GIVE A LITTLE INSIGHT IN TERMS OF HOW--
ABSOLUTELY. HOW THIS HAS HAPPENED?
I GREW UP UNDER THE TUTELAGE OF MY FATHER,
AND I HAD TO LEARN
HOW TO REALLY BECOME OPEN-MINDED AND WILLING
TO COMMUNICATE...
MM-HMM. IN A CONSTRUCTIVE WAY.
MM-HMM.
AND IF YOU HAVE THAT STRONG RELATIONSHIP
AND CARE FOR ONE ANOTHER,
THAT WILL ONLY REFLECT IN YOUR BUSINESS,
AND WHO'S REALLY GONNA PICK UP ON THAT
ARE YOUR GUESTS.
IF THERE WAS A STRONG KEY MESSAGE TO JOSH,
STEPPING UP TO THE PLATE, WHAT WOULD IT BE?
TRUTHFULLY,
THE MOST IMPORTANT THING
IS THE RELATIONSHIP YOU HAVE WITH YOUR DAD.
I AGREE WITH FRANK THAT THE MOST IMPORTANT RELATIONSHIP
IS WITH MY FATHER.
AND I HOPE MY FATHER CAN SEE,
IF WORKING TOGETHER, HOW SUCCESSFUL WE CAN BECOME.
ARE YOU READY TO TRY SOME STUNNING FOOD?
YES. WE ARE.
I AM SO THANKFUL TO CHEF RAMSAY
TO BRING ME OVER HERE AND OPEN MY EYES
AND MY MIND.
I CAN SEE WHY THEY'VE BEEN IN BUSINESS
FOR OVER 100 YEARS.
ABSOLUTELY.
THEY KNOW WHAT THEY'RE DOING.
I'M GOING TO REMEMBER THIS NIGHT
FOR THE REST OF MY LIFE.
ONE NIGHT TOGETHER IN VEGAS
HAS CLEARLY BROUGHT JOSH AND PETE TOGETHER AGAIN.
AND WHILE THEY HAVE BEEN AWAY,
CHEF RAMSAY GAVE THE GREEN LIGHT TO HIS TEAM
TO OVERHAUL THE DECOR OF THIS OUTDATED RESTAURANT.
SO ARE YOU ALL READY TO SEE
THE NEXT CHAPTER OF PANTALEONE'S?
YES, CHEF.
OKAY, GREAT. REMOVE YOUR BLINDFOLDS.
OH! OH!
OH, MY GOD.
BEAUTIFUL.
OH, MY GOD.
WOW, THIS IS GORGEOUS.
IT IS AMAZING.
GONE IS THAT DEPRESSING,
TACKY LOOK OF THE '80s.
WE HAVE COMPLETELY TRANSFORMED
THIS GORGEOUS, LITTLE ROOM.
IT'S A RESTAURANT OF TODAY.
IT'S GOT THAT FRESH, CONTEMPORARY FEEL.
- WOW. - YOU OKAY?
LOOK.
ISN'T THAT AMAZING?
IT IS AMAZING.
WE TORE DOWN THAT DATED PANELING,
WHICH WAS HIDEOUS.
WE ADDED FRESH COATS OF PAINT, BLACK AND WHITE,
TO GIVE IT THAT REALLY NICE, CONTEMPORARY VIBE.
OH, MY LORD.
WE'VE ADDED NEW, COOL SIGNS TO CREATE
THAT NICE, FUN, MODERN, HIP VIBE.
GONE ARE THOSE 25-YEAR-OLD REVIEWS
AND THAT SCARY CLOWN THAT...
EVERYBODY HATED.
WE HAVE PICTURES OF ITALY.
AMEN.
STUNNING FAMILY
PICTURES ON THE WALL.
OH, I LOVE THIS.
IT LETS EVERYBODY KNOW
THAT THIS IS A FAMILY-RUN RESTAURANT.
THIS IS JUST UNBELIEVABLE.
OH, IT'S MY VERY FAVORITE.
THANK YOU.
OUR NEW RESTAURANT LOOKS AMAZING.
TO HAVE A HIP NEW YORK VIBE HERE IN DENVER
IS REALLY COOL.
AND IT'S NEW, BUT THE HISTORY'S STILL HERE.
COME HERE, YOU MAN.
HEY, YOU OKAY?
NO.
I'M ECSTATIC ABOUT MY NEW RESTAURANT.
I'M OVERWHELMED.
BEAUTIFUL. IS THIS AWESOME OR WHAT?
THIS IS SWEET.
IT'S THE BEST DAY IN HISTORY OF PANTALEONE'S,
HANDS DOWN.
PLEASE TAKE A MENU AND PASS THEM ALONG.
TO GO ALONG WITH THE DRASTIC CHANGES
THAT HAVE BEEN MADE TO THE INTERIOR...
I WANT YOU ALL TO DIVE IN.
CHEF RAMSAY HAS REDUCED
THE MENU AND THE PORTION SIZES.
LOOK AT THAT CAESAR, HOW COOL.
OH, IT'S JUST-- AND EASY.
HE'S DESIGNED A FUN, CONTEMPORARY MENU
THAT HAS A MODERN TAKE ON ITALIAN CLASSICS.
I THINK DENVER IS GONNA LOVE THIS PLACE.
IT'S AWESOME.
I JUST WANT A QUICK WORD
WITH ALL FOUR OF YOU OUTSIDE.
LET'S GO.
IT HAS BEEN A DAY
OF SURPRISES FOR THE FAMILY.
AND CHEF RAMSAY HAS ONE MORE...
JUST STAY THERE TWO SECONDS, OKAY?
OKAY.
THAT IS SURE TO INCREASE PROFITS.
OKAY.
OKAY, WE'RE COMMITTED. WE'RE COMMITTED!
THAT IS YOUR NEW DELIVERY VAN,
DONATED BY MY FRIENDS AT 1-800-CHARITY CARS.
OH. IT'S GOING TO LET
EVERYBODY KNOW, NOT JUST IN THE NEIGHBORHOOD,
BUT IN THE CITY, THAT YOU HAVE THE BEST PIZZA,
AND YOU...
DELIVER. DELIVER.
COME HERE.
SO NOW, HUH, HOW GORGEOUS IS THAT?
IT'S AWESOME. ISN'T IT?
I HAVE A BEAUTIFUL RESTAURANT NOW,
I HAVE A BEAUTIFUL MENU,
AND I HAVE A DELIVERY.
I'M OUTTA HERE!
COMING UP...
I WANT TO GIVE UP.
IT'S RELAUNCH NIGHT,
AND EVERYTHING IS ON THE LINE.
WHAT THE HELL ARE YOU GUYS DOING?
WILL PETE AND JOSH
GET THEIR ACT TOGETHER?
WE ARE GOING SO FAR BACKWARDS.
OR WILL ALL OF CHEF RAMSAY'S
HARD WORK BE FOR NAUGHT?
STOP!
WITH EVERYONE ANXIOUS
TO REVEAL THE COMPLETELY NEW RESTAURANT...
IF THEY'RE CUT THE SAME, THEY COOK THE SAME.
RIGHT. OKAY?
CHEF RAMSAY GIVES
SOME LAST-MINUTE POINTERS TO PETE AND JOSH.
ONE DELICIOUS PORTION OF LASAGNA
AND ONE DELICIOUS PORTION OF EGGPLANT PARM.
THIS IS AWESOME.
GOOD EVENING.
WELCOME TO PANTALEONE'S. HOW ARE YOU?
GOOD, HOW ARE YOU?
WE LOVE THE PICTURES OVER THERE.
AREN'T THOSE WONDERFUL? THAT'S SO GREAT.
PETE, WHEN THE ORDER COMES UP,
NICE, LOUD, CLEAR, TICKET UP.
JOSH, YOU FOLLOW SUIT.
FOR TONIGHT,
CHEF RAMSAY HAS DIVIDED UP THE WORK
FOR THE FATHER-AND-SON TEAM.
YOU READY?
YES, READY.
JOSH WILL BE WORKING
THE SAUTE LINE...
ALL RIGHT, LET'S DO THIS.
WHILE PETE, IN ADDITION TO MAKING THE PIZZAS,
WILL BE EXPEDITING.
HERE'S OUR NEW MENU.
I'M GONNA HAVE THE WILD MUSHROOM PIZZA.
THE LASAGNA, PLEASE.
WONDERFUL.
ALL RIGHT, LADIES.
DID I GIVE YOU ENOUGH TIME TO DECIDE?
I'M GOING TO GET THE BRUSCHETTA.
THANK YOU.
YOU'RE VERY WELCOME, LADIES.
ORDER ON, PLEASE, PETE.
LET'S GO.
EGGPLANT PARM, THE LASAGNA--
JUST GIVE ME THE TICKET, PAPA.
YOU CAN'T JUST STAND THERE AND TALK LIKE THAT, DUDE.
WELL, I MEAN--
COME ON, JOSH.
GET 'EM READY AND FIRE THEM. SHUT UP.
LET ME DO THE--
I'VE GOT MY THING. STOP.
WHAT ELSE IS ON THAT TICKET?
DON'T JUST START THROWING PIZZAS IN, NOW.
YOU DON'T THINK I KNOW WHAT I'M DOING, DO YOU?
HEY, PETE, HOW LONG FOR 16?
WHAT 16?
16 IS ALREADY GONE.
JOSH, IS THIS DONE OR WHAT?
I DON'T KNOW.
I DON'T KNOW WHAT-- WHAT HAPPENED.
ALTHOUGH DINNER SERVICE
HAS JUST BEGUN,
PETE IS ALREADY OVERWHELMED WITH ORDERS...
WHERE'S THE 16, DAMN IT?
PAPA, YOU'RE NOT TALKING TO ME, MAN,
AND WE'RE MISSING TIMES HERE.
AND IS NOT COMMUNICATING
EFFECTIVELY WITH JOSH.
I DON'T EVEN KNOW WHERE THE WE ARE.
LISTEN, I WANT SOME HARMONY IN HERE, A LITTLE BIT, YEAH?
THE FATHER-AND-SON TEAM
ARE CONFUSING EACH OTHER,
AND ALMOST NO FOOD HAS LEFT THE KITCHEN.
WHERE'S THIS GOING? I NEED A TABLE NUMBER ON THIS.
OKAY, LASAGNA
AND LINGUINI ALLA VODKA, RIGHT?
WHERE'S THE LINGUINI ALLA VODKA?
I DON'T HAVE THAT.
WHERE'S THE LINGUINI ALLA VODKA?
NOT EVEN STARTED.
REALLY? WHAT THE HELL ARE YOU GUYS DOING?
PUT THE THING OUT.
WHATEVER, MAN.
STOP!
YOU, YOU, COME HERE.
URGENTLY, NOW.
I--
I WANT TO GIVE UP.
WE ARE NOW
JUST GOING SO FAR BACKWARDS.
HAVE WE COME THIS FAR NOW TO GIVE UP?
NO.
TABLE 16, THIS HASN'T GONE.
WHEN A TICKET'S GONE, IT GETS SPIKED.
YES, CHEF.
LET'S REGROUP, AND THEN WE FOCUS ON 16.
OKAY. LET'S GO. IN.
CHEF IS ABSOLUTELY RIGHT.
I HAVE TO TAKE A BREATH
AND START DOING A TICKET AT A TIME.
TABLE 16, LASAGNA, LINGUINI VODKA, JOSH.
COMING UP RIGHT NOW.
NICE. TAKE YOUR TIME.
WHAT'S GOING NEXT?
THEN I NEED AN EGGPLANT PARMESAN
AND A SMALL MEAT LOVERS.
OKAY, HEARD.
GET YOUR SYSTEMS GOING. COME ON, YOU CAN DO IT.
IT APPEARS AS THOUGH
CHEF RAMSAY'S PEP TALK
HAS DONE THE TRICK.
BOTH PETE AND JOSH ARE CLEARLY MORE FOCUSED.
TABLE 16.
THEY ARE NOW ABLE
TO CONTROL THE ORDERS
AND GET DELICIOUS, QUALITY FOOD OUT
IN A MORE ORGANIZED MANNER.
I LOVE THEIR MUSHROOM PIZZA. IT WAS SO GOOD.
TABLE THREE, CAPELLINI, EGGPLANT PARMESAN.
EGGPLANT PARM, CAPELLINI HEARD.
ALL RIGHT, THAT'S MY BOY.
WE GOT THAT SMALL BIANCA, AND THEN WE'RE DONE.
SMALL BIANCA, AND WE'RE DONE.
I NEVER THOUGHT I'D SEE PETE CHANGE.
I THINK HE'S MORE OPEN TO LISTENING
AND WORKING WITH HIS FAMILY.
I'M REALLY PROUD OF HIM. VERY MUCH SO.
HIGH FIVE.
WE WHUPPED ASS TONIGHT.
WHOO!
AT 61, I CAN STILL DO IT, BABY.
TONIGHT WE HAD A ROCKY TIME IN THE KITCHEN.
BUT WE DEALT WITH IT.
YOU NOW HAVE A PLAN.
PICK UP THE REINS AND RUN WITH IT.
ALL RIGHT, LOOK AFTER YOURSELF, YEAH?
RIGHT, ABSOLUTELY. AHH.
ABSOLUTELY. DIG IN NOW.
MY DARLING. I LOVE YOU, CHEF.
THANK YOU SO MUCH.
CHEF RAMSAY REALLY INSPIRED US.
LOOK AFTER YOUR BOYS. I WILL.
AND HOPEFULLY PETE AND JOSH
CAN DO EVEN BETTER AND TAKE IT TO THE NEXT LEVEL.
I'VE GOT TO GO.
THANK YOU.
CHEF RAMSAY IS A REMARKABLE, REMARKABLE MAN.
I AM GRATEFUL AND THANKFUL TO HIM
FOR COMING HERE AND OPENING MY EYES.
TAKE CARE, YOU.
I LOVE YOU, YOU OLD BRIT.
IN ALL MY YEARS OF DOING KITCHEN NIGHTMARES,
I DON'T THINK I'VE EVER MET A MORE LOVABLE CHARACTER
THAN PETE.
UNFORTUNATELY, WHEN I FIRST ARRIVED,
HIS HEART MAY HAVE BEEN IN THE RIGHT PLACE,
BUT HIS HEAD CERTAINLY WASN'T.
AND FOR ALMOST 30 YEARS,
THE GUY WAS DOING THE SAME THING EVERY DAY,
DESPITE HIS BUSINESS GOING DOWNHILL.
BUT I AM TRULY HONORED TO HAVE HELPED
THIS WONDERFUL, APPRECIATIVE MAN
TO FINALLY SEE THE LIGHT.
FOR PETE'S SAKE,
I SINCERELY HOPE THAT PANTALEONE'S
CONTINUES TO BE SUCCESSFUL
FOR GENERATIONS TO COME.
IN THE WEEKS THAT FOLLOWED,
PETE REMAINED COMMITTED TO THE STANDARDS
SET BY CHEF RAMSAY.
JOSH, YOU GOT LINGUINI ALLA VODKA
AND A SPAGHETTI AND MEATBALL COMING UP?
YES, I'M READY WHENEVER YOU ARE. OKAY.
AND THE NEW MENU
HAS ALREADY RECEIVED POSITIVE REVIEWS
FROM NOT ONLY CUSTOMERS INSIDE THE RESTAURANT...
THAT'S GOOD.
BUT OUTSIDE AS WELL.
HERE YOU GO. KEEP THE CHANGE.
THANK YOU. UH-HUH.
HAVE A NICE DAY.