TONIGHT ON KITCHEN NIGHTMARES...
THIS ONE'S A MESS.
CHEF RAMSAY FACES THE MOST STUBBORN OWNER
HE'S EVER MET.
BILLY, CAN YOU TALK TO ME, PLEASE?
NO, I HAVE NOTHING TO SAY.
HIS LONG ISLAND RESTAURANT IS CRUMBLING...
OH, MY GOD, WHAT A DISASTER--DISASTER.
BUT HE REFUSES TO ADMIT ANYTHING IS WRONG.
YOU CAN'T THINK THIS IS GOOD.
IT'S NOT BAD IN EVERYBODY'S OPINION.
HIS WIFE IS A MESS.
I DON'T KNOW WHAT TO DO.
THE CHEF DOESN'T CARE...
I DON'T WANT TO BE HIS CHEF.
AND HIS STAFF IS JUST PLAIN ANGRY.
FINE, BE A ING BABY, BILLY.
YOU'RE NOT THE MAN EVERYONE HERE THOUGHT YOU WERE.
YOU'RE A WEAK MAN, BILLY.
WHEN GORDON GIVES HIM A DOSE OF THE TRUTH...
THIS IS EMBARRASSING.
SO WHY CAN'T YOU ACT LIKE A MAN AND DO SOMETHING ABOUT IT?!
IT'S MORE THAN THIS OWNER CAN HANDLE.
I WOULDN'T TALK TO MY DOG THE WAY YOU TALK TO ME.
GO YOURSELF.
I'LL MAKE IT WORK MYSELF WITHOUT HIS HELP.
WITH ONLY ONE WEEK TO TURN IT AROUND...
EVERYTHING'S COMING OUT, AND THIS PLACE IS GONNA GET CLEANED.
GORDON RAMSAY'S DEMANDS FOR CHANGE
MAY HAVE THIS OWNER ON THE RUN...
- BILLY! - I'VE HAD IT WITH THESE PEOPLE.
AND THIS RESTAURANT'S DOORS MAY BE CLOSED FOREVER.
PUT THE PLACE UP FOR ING SALE.
I'M DONE. DONE!
*
MOUNT SINAI, NEW YORK,
AN UPPER MIDDLE-CLASS TOWN ON THE NORTH SHORE
OF LONG ISLAND,
INHABITED BY THE WORKING CLASS AND CITY COMMUTERS,
WITH NO SHORTAGE OF TRENDY EATERIES.
AND THEN THERE'S THE HANDLEBAR.
HELLO, HANDLEBAR. HOW CAN I HELP YOU?
BILL LEROY, A FORMER CONSTRUCTION WORKER,
AND HIS WIFE CAROLYN BOUGHT THE HANDLEBAR
JUST ONE YEAR AGO.
OH, BOY.
THE HANDLEBAR WAS A REALLY NICE PLACE.
AND WHEN I SAW IT WAS FOR SALE, I JUMPED ON IT.
AND OUR SPECIALS MENU.
WHEN WE CAME INTO THE HANDLEBAR,
WE SAW THAT IT HAD BEEN RUN DOWN.
BUT BILLY BEING SO HANDY...
NOW THEY'RE ON.
WE SAW THE POTENTIAL OF HAVING A GREAT PLACE.
IN ITS HEYDAY, THIS WAS THE PLACE TO BE.
THIS WAS THE PLACE THAT THE JUDGES CAME.
THIS WAS THE PLACE THAT THE LAWYERS CAME,
THE DOCTORS CAME.
NOW IT'S NOT LIKE THAT ANYMORE.
THE NIGHTMARE BEGAN WHEN 70% OF THE MONEY
WAS COMING FROM THE BAR,
AND ALMOST NOTHING WAS COMING FROM THE DINING ROOM.
WHEN YOU CAN'T TURN 18 TABLES
ON A FRIDAY OR A SATURDAY NIGHT,
YOU'RE IN A LOT OF TROUBLE.
BILL IS AN OKAY MANAGER.
CAN I BOTHER YOU TO MAKE ME A CUP OF COFFEE?
BILLY USUALLY STAYS AT THE BAR.
BUT BEING AN OWNER,
HE HAS TO BE MORE INVOLVED.
LIKE ANSWER THE PHONE.
SOMEBODY ON THE PHONE?
SOMETIMES HE CAN BE VERY GROUCHY.
NOW GO PUT ALL THIS STUFF BACK WHERE YOU GOT IT THEN. I DIDN'T DO THIS.
LIKE, HIS MOOD SWINGS CHANGE.
I'VE HAD IT WITH THESE PEOPLE!
THIS PLACE IS GROSS.
LIKE DIRT, FILTH, THAT HAD BEEN
BUILT UP OVER THE PAST 20 YEARS.
THE INTERIOR, IT LOOKS DATED.
THE DECOR...
I THINK IT'S GREAT.
THE CORE MENU IS BASICALLY THE SAME
AS I INHERITED WITH THE RESTAURANT.
THEY LOOK DISGUSTING.
I DON'T KNOW WHY ANYBODY ORDERS THEM.
MELISSA IS AN EXCELLENT CHEF.
I'M NOT A CHEF.
I DON'T CLAIM TO BE A CHEF, I DON'T WANT TO BE A CHEF.
I'M NOT VERY CREATIVE.
FIVE MINUTES.
THE FOOD IS... CRAP.
I THINK HIRING ME WASN'T NECESSARILY THE BEST IDEA.
I DON'T INTEND FOR IT TO BE MY CAREER.
I REALLY DON'T THINK MELISSA HAS ANY WEAKNESSES
AS A COOK.
THE DAY WE CALL IT QUITS IS THE DAY
WE HAVE NOT ONE PENNY TO PUT INTO THIS PLACE.
WE TOOK OUT AN EQUITY LINE OF CREDIT
THAT'S ALMOST MAXED OUT
AND DRAINED OUR SAVINGS ACCOUNT.
GOD HELP US.
IF THE HANDLEBAR FAILS, WE RISK LOSING OUR HOUSE.
AND I NEVER WANT TO LOSE MY HOUSE.
WE NEED TO WORRY ABOUT YOU AND ME AND THE HANDLEBAR.
BOTTOM LINE.
IF CHEF RAMSAY DOESN'T COME HERE,
OUR TIME IS VERY LIMITED.
I DEFINITELY DON'T THINK IT'S ANOTHER YEAR.
CHEF GORDON RAMSAY IS ON A MISSION
TO TURN THE HANDLEBAR AROUND.
GO WEST.
WEST LEFT, WEST RIGHT?
EXCEPT HE HAS ONE SMALL PROBLEM.
HANDLEBAR.
I'M LOST.
I WONDER IF YOU COULD HELP ME. OKAY.
I'M RIGHT ON THE FORK,
BUT DO I GO LEFT, DO I GO RIGHT?
BECAUSE THEY BOTH SAY WEST.
OKAY, SO YOU'RE GONNA BEAR TO THE RIGHT
RIGHT.
AND THERE'S GONNA BE, LIKE, A BIG SHOPPING CENTER AFTER IT.
OKAY, THERE IT IS THERE.
HANDLEBAR.
THERE'S GORDON RAMSAY.
HOW DO YOU KNOW?
'CAUSE I JUST TALKED TO HIM ON THE PHONE.
GET OUTTA HERE. YEAH.
REALLY? YEAH.
HANDLEBAR. FINALLY.
NOW, WE'RE IN MOUNT SINAI, JUST OUTSIDE NEW YORK.
MOUNT SINAI--
SOUNDS A LITTLE BIT LIKE "CYANIDE."
I HOPE IT DOESN'T TASTE LIKE IT.
I'M A LITTLE NERVOUS TO MEET CHEF RAMSAY.
I'M CAROLYN. CAROLYN.
BILL. HOW ARE YOU? HOW ARE YOU?
THE MAN IS AN EXPERT AT WHAT HE DOES.
THE MAN IS, "A," A WORLD-RENOWNED CHEF.
"B," OWNS BEAUTIFUL RESTAURANTS.
BECAUSE I'VE SEEN THEM ON THE INTERNET.
WHEREVER YOU LIKE.
YOU DON'T GET THAT WAY BECAUSE YOU'RE AN IDIOT.
RIGHT. HELLO.
GORDON RAMSAY'S, LIKE, REALLY HOT.
HE HAS, LIKE, A NICE BODY AND STUFF.
LIKE, FOR AN OLDER MAN, HE'S VERY, VERY HOT.
I DIDN'T WANT TO SERVE HIM BECAUSE I JUST TALK,
AND I JUST DON'T STOP TALKING.
SO I WAS NERVOUS IF I SAID SOMETHING STUPID
THAT I JUST WOULDN'T STOP,
AND I WOULD JUST KEEP TALKING AND TALKING AND TALKING.
THIS IS OUR DINNER MENU. RIGHT.
WE ALSO HAVE OUR PRIX FIXE MENU...
ALL RIGHT.
AND THE EARLY BIRD SPECIALS.
OKAY, GREAT. WE'LL HAVE A QUICK LOOK.
THANK YOU. THANK YOU.
ONE MENU, TWO MENU, THREE MENU, FOUR MENU.
RIGHT, DEFINITELY QUANTITY.
LET'S HOPE IT'S QUALITY.
I NEED TO CONTINUE TO COOK THIS
BECAUSE I ED IT UP.
PSHHH..."PIZZA FONDUE,
FILET MIGNON FONDUE, SWISS CHEESE FONDUE."
WEIRD.
EXCELLENT. YOU READY YET?
I'LL GO FOR THE SOUP OF THE DAY. SOUP OF THE DAY.
I'LL GO FOR THE SEAFOOD CREPE AS WELL.
AND THEN I'M GONNA FINISH
WITH THE FILET MIGNON FONDUE. FILET MIGNON?
PLEASE. THANK YOU. NO PROBLEM.
EXCELLENT.
BAR'S NICE AND BUSY.
DINING ROOM'S EMPTY.
LOOK AT THE PLACE. THE DECOR'S GHASTLY.
IT'S SO '80s.
EVEN THE FISH TANK'S BEEN HERE LONGER THAN ME.
GOSH.
I THINK CHEF RAMSAY CAME CLOSE TO ORDERING THE WORST THINGS.
BUT YOU KNOW, EVERYTHING THAT'S HERE
IS PRETTY MUCH CRAP FOOD.
EXCELLENT. YEAH.
THANK YOU. NO PROBLEM.
NEW ENGLAND CLAM CHOWDER.
WHEN CHEF RAMSAY WAS SITTING THERE,
I WAS JUST PRAYING THAT HE WAS GONNA BE HAPPY WITH EVERYTHING.
WHERE'S BILL?
LET ME SEE IF I CAN FIND HIM. WHERE IS HE?
THANK YOU.
DEAR GOODNESS.
HONEY, GORDON WOULD LIKE TO SEE YOU FOR A MINUTE.
GREAT.
THE FIRST THOUGHTS THAT WENT THROUGH MY HEAD
WAS "OH, MY GOD."
EXCELLENT. YES.
I'D JUST LIKE TO SAY THAT
THAT'S NICELY SEASONED, VERY TASTY,
AND PERFECT FOR A WINTER'S DAY.
I'M GLAD YOU ENJOYED IT. NICE.
MELISSA DOES A NICE JOB.
I'LL CHECK ON THE REST OF YOUR FOOD.
THANK YOU VERY MUCH.
HE SAID YOUR SOUP WAS FABULOUS. REALLY?
YES, HE LOVED IT.
I THINK MELISSA'S A GREAT COOK.
I THINK SHE'S VERY CREATIVE.
I THINK MELISSA UNDERESTIMATES HERSELF A LOT.
'CAUSE I THOUGHT IT CAME OUT PRETTY THIS TIME.
HERE ARE YOUR SEAFOOD CREPES. WOW.
THERE'S CRAB IN THERE, THERE'S LOBSTER,
AND SOME SHRIMP IN THERE ALSO.
THANK YOU. NO PROBLEM.
AY-YI-YI.
CHEF RAMSAY SEEMS TO HAVE A HABIT
TO TAKE HIS FOOD APART BEFORE HE EATS IT.
SO I'M LOOKING FORWARD TO HEARING WHAT HE HAS TO SAY.
HOW IS EVERYTHING? RUBBERY.
AND THE SCALLOPS ARE FIRM.
UH-OH.
THE PRAWNS ARE WAY OVERCOOKED.
OH, GOD.
AND THE CRAB MEAT, IT'S PLASTIC.
IT'S IMITATION CRAB MEAT. YEAH.
IF YOU'D TOLD ME IT WAS IMITATION CRAB MEAT,
I WOULDN'T HAVE ORDERED IT.
OH, GOD HELP ME.
WELL, THAT WAS A DISASTER.
SEAFOOD CREPE. YEAH.
THAT'S SEAFOOD CRAP.
THIS IS THE WORST OF IT, I'M SURE.
AND, UH...
I'M WAITING ON MY BEEF FONDUE--
FILET MIGNON FONDUE-- WHICH IS RAW.
SO WHY AM I WAITING SO LONG?
THERE'S THE STEAK.
AND THIS IS THE OIL.
THANK YOU. NO PROBLEM.
NOTHING LIKE WAITING TO COOK YOUR OWN MEAT, IS THERE?
RIGHT, PUT THAT IN.
TIME... FOR A LITTLE PRAYER.
AH...
COMES OUT LOOKING LIKE DOG FOOD.
IF HE SPITS IT OUT, I'M LEAVING.
THAT WAS RANCID, POINTLESS, TASTELESS.
A COMPLETE, UTTER JOKE.
I WANNA CRY.
WHY WOULD YOU DEEP FRY A FILET MIGNON?
ONE OF THE COUNTRY'S BEST STEAKS, DEEP FRIED.
ARE THEY STUPID?
OH, NO.
I WANTED HIM TO BE HAPPY WITH US,
BUT I KIND OF KNEW DEEP DOWN INSIDE
THAT THERE HAS TO BE SOMETHING WRONG
WITH THE RESTAURANT.
OTHERWISE HE WOULDN'T BE HERE.
OH, MY GOD, WHAT A DISASTER.
A DISASTER. DON'T WORRY, HONEY.
DON'T SAY THAT. IT IS NOT.
STOP. IT'S A DISASTER.
NO, IT'S NOT.
AFTER AN UNDERWHELMING FIRST MEAL...
OKAY, PULL TOGETHER.
GORDON REALIZES THAT THE OWNERS AND THE CHEF
ARE OBLIVIOUS TO THE RESTAURANT'S REAL PROBLEMS.
WHAT'S WRONG WITH THE BUSINESS?
IT'S THIS ROOM, AS YOU SEE.
WE CAN'T FILL 18 TABLES ON A FRIDAY NIGHT.
THAT'S THE PROBLEM?
NO.
THE PROBLEM HERE IS THE FOOD.
THE FOOD'S BAD, BILL.
I NEVER REALLY HAD COMPLAINTS
ABOUT THE FOOD,
SO THAT WAS NEVER REALLY AN AREA OF CONCERN TO ME.
WHEN THE FONDUE ARRIVED,
I MEAN, THAT WAS JUST A JOKE.
I DON'T ENJOY THE FONDUE EITHER.
BUT YOU'RE THE CHEF, AREN'T YOU?
YOU'RE THE ONE THAT'S-- YOU KNOW, YOU'RE--
YOU'RE RUNNING IT AS THE HEAD CHEF, RIGHT?
THAT--THAT'S THE INTENT.
SO CHANGE IT.
I DON'T KNOW... WHAT TO DO ABOUT IT.
HAVE YOU LOST YOUR PASSION?
I NEVER HAD A PASSION TO BEGIN WITH.
I--I DON'T WANT TO BE A CHEF.
I WAS REALLY SHOCKED THAT THAT'S THE WAY SHE FELT.
SO YOU'RE NOT A CHEF?
NO.
I HAD APPLICATIONS FOR THE JOB HERE AS A CHEF.
WHEN SHE APPROACHED ME AND SAID,
"WOULD YOU GIVE ME THE OPPORTUNITY?"
I MEAN, YOU DON'T ASK FOR THAT OPPORTUNITY
IF YOU DON'T CARE WHAT YOU'RE DOING.
WHY DID YOU TAKE THE JOB, MELISSA, IF YOU'RE NOT A CHEF?
THAT OTHER GUY WAS GOING OUT, AND I WAS HERE.
OKAY, UM...
I DIDN'T THINK OUR SITUATION WAS AS BAD
AS I'M FINDING OUT MINUTE BY MINUTE.
COMING UP...
OH, MY GOD ALMIGHTY!
GORDON'S SHOCKING KITCHEN INVESTIGATION.
THIS PLACE HASN'T BEEN CLEANED IN YEARS!
THAT'S DISGUSTING!
LEADS TO A WILD SHOWDOWN
BETWEEN BILLY AND GORDON.
I WOULDN'T TALK TO MY DOG THE WAY YOU TALK TO ME.
GO YOURSELF.
WITH THE FUTURE OF THE HANDLEBAR ON THE LINE...
I DON'T KNOW WHAT TO DO.
IT'S A MESS.
WILL BILLY BE ABLE TO PUT HIS PRIDE ASIDE
AND ACCEPT GORDON'S HELP?
I'M DONE. SO DONE.
THE HELL WITH EVERYTHING.
OR WILL HE GIVE UP ON THE RESTAURANT FOR GOOD?
I DON'T CARE IF IT'S ALL FOR NOTHING.
BILLY!
YOU'RE NOT GOING TO BELIEVE WHAT HAPPENS TONIGHT
ON KITCHEN NIGHTMARES.
HAVING EXPOSED MELISSA'S APATHY IN THE KITCHEN...
I DON'T NEED THIS. I'M OUT OF MY MIND.
GORDON OBSERVES A DINNER SERVICE
TO FIND OUT HOW HER ATTITUDE IS AFFECTING THE FOOD.
I KNOW HE'S HERE TO HELP,
BUT IT'S STILL VERY NERVE-RACKING
HAVING SOMEONE OF HIS STATURE
STANDING THERE STARING AT YOU.
WHAT ARE THEY THERE?
MUSHROOMS.
IS THAT HOW THAT GOES OUT LIKE THAT?
YES. HOLY CRAP.
STUFFED MUSHROOMS.
THANK YOU.
GOSH, THOSE MUSHROOMS LOOK SADDER THAN THE CUSTOMER.
WHY?
WHEN, JUST NOW?
ACTUALLY, THAT'S A RECIPE OF MY OWN.
I MADE IT MYSELF.
I WAS VERY DISAPPOINTED
THAT IT WASN'T PRESENTED TO HIM THE RIGHT WAY.
PEOPLE EAT THAT?
AND FOR YOU?
BAKED POTATO, MASHED POTATO, FRENCH FRIES,
RICE, OR THE VEGGIE.
WE USE HALF INSTANT, HALF WITH FRESH POTATOES.
WHY DO THEY MIX THE POWDERED MASHED POTATOES
WITH FRESH MASHED POTATOES?
THAT'S A WAY OF REUSING THE BAKED POTATOES.
SO YOU DON'T EVEN ACTUALLY MAKE FRESH MASHED POTATOES?
NO. NO.
DO YOU WANT MASHED POTATO, BAKED POTATO, FRENCH FRIES,
RICE, OR VEGETABLES?
OKAY.
THAT'S BURNT.
A LITTLE MORE DONE THAN USUAL,
BUT OTHER THAN THAT, YEAH.
JUST AN HOUR INTO DINNER SERVICE
AND THE RESTAURANT HAS RUN OUT OF BASIC VEGETABLES...
WE RAN OUT OF BROCCOLI, CAULIFLOWER? YEAH.
AND REPLACED THEM WITH AN UNUSUAL SUBSTITUTE.
- RADISHES. YES. - huh?!
HOW ARE YOUR RADISHES?
HONESTLY, GORDON? OF COURSE.
NOT SOMETHING I WAS, YOU KNOW, EXPECTING
WITH MY STEAK.
YOU WANT SOME VEG, RIGHT? YEAH.
IS THERE ANYTHING TO KEEP HIM HAPPY?
HAVE WE CHECKED WITH MELISSA?
I WOULDN'T EAT THE RADISHES EITHER.
SO THE CUSTOMERS ARE COMPLAINING ABOUT NO VEGETABLES.
ANY BROCCOLI VEGETABLE? CARROTS OR CABBAGE?
VEG.
WOW, VEG. THANK YOU, MADAM.
OH, STOP.
WHAT IS IT? THEY'RE STALKS.
EVEN THOUGH MELISSA IS MANAGING
TO KEEP UP WITH THE ORDERS...
BEAUTIFUL. ALL RIGHT, THANK YOU.
THE CUSTOMERS ARE STILL
NOT SATISFIED.
EW, I DON'T LIKE IT AT ALL.
AND GORDON NEEDS BILLY TO FINALLY UNDERSTAND
THAT THE FOOD IS HANDLEBAR'S BIGGEST PROBLEM.
CUSTOMERS ARE COMPLAINING ABOUT THE FOOD.
YOU CAN'T WALK AROUND OBLIVIOUS
TO THE FACT THAT YOU THINK THIS IS GOOD.
YEAH, BUT IT'S NOT BAD IN EVERYBODY'S OPINION.
YOU CAN'T TAKE CARE OF EVERYBODY'S TASTE BUDS.
SOMETHING THAT SOME PEOPLE LIKE,
OTHER PEOPLE AREN'T GONNA LIKE THAT AT ALL.
NO ONE'S GOT ANY...
CONTROL.
AND BASICS HERE
THAT HAVE JUST GONE COMPLETELY ING WRONG.
IF YOU ACCEPT IT, EVERYBODY ELSE'S ACCEPTED IT.
AND TRUTHFULLY,
YOU'VE ACCEPTED IT.
OH, ABSOLUTELY NOT.
I WAS KIND OF REALLY DISAPPOINTED.
I-I-I KNEW WE NEEDED HELP. I DIDN'T THINK WE WERE THAT BAD.
I WAS QUITE SKEPTICAL ABOUT HIS INTENTIONS.
WHATEVER.
REALLY STARTING TO DISLIKE HIM.
AFTER WITNESSING LAST NIGHT'S
PATHETIC DINNER SERVICE,
GORDON COMES IN EARLY FOR A KITCHEN INSPECTION.
WHAT A MESS.
NOTHING LABELED.
PORTIONS TAKEN OUT. THAT'S DREADFUL.
BROCCOLI.
LAST NIGHT, WE RAN OUT OF VEGETABLES
'CAUSE THE CHEF CAN'T BE BOTHERED TO COOK FRESH BROCCOLI.
THE REMNANTS OF EXXON VALDEZ.
OH, MY GOD.
WHEN WAS THE LAST TIME THE BACK OF THE FRIDGE WAS CLEANED?
I MEAN, LOOK AT IT. WHAT IS THAT IN THERE?
OH MY GOD ALL MIGHTY.
THAT THERE WAS A CLAM.
OH, WHAT A MESS.
THE STATE OF THE FRIDGE...
MELISSA, YOU GOT TWO MINUTES?
HAS ONLY CONFIRMED GORDON'S BELIEF
THAT THE RESTAURANT LACKS TRUE PASSION AND LEADERSHIP.
SO YOU'RE IN CHARGE OF THE KITCHEN
AND THE GENERAL HYGIENE, YEAH?
SUPPOSED TO BE, YES.
WHY IS IT IN A MESS?
UH...
IT'S 100 TIMES CLEANER THAN IT WAS SIX MONTHS AGO.
SURE IT WAS.
OKAY, WHEN WAS THE LAST TIME
YOU HAD A LITTLE WIPE
DOWN THERE OR IN HERE?
JUST--JUST EVEN--
THAT I'VE NEVER DONE.
MY GOD. UNBELIEVABLE.
UGH. THIS IS EMBARRASSING.
RIGHT, OKAY.
I'M GLAD YOU'RE STARTING
TO MAKE EXCUSES FOR IT.
IF YOU THOUGHT THIS WAS BAD,
HAVE A LOOK AT THIS.
CHEF RAMSAY SEEMED TO FEEL THAT I WAS MAKING EXCUSES
FOR EVERYTHING.
REALLY HAD NO IDEA
OF THE PAST PRACTICES THAT HAD GONE ON HERE.
OKAY. LAST NIGHT, WE SERVED FROZEN VEGETABLES
TO A CUSTOMER.
AND WE GOT TWO BOXES
OF BROCCOLI THERE.
YOU KNOW, I CAN'T DO IT ALL. THAT'S IT.
YOU WERE HAPPY TO SERVE
FROZEN BROCCOLI OVER FRESH BROCCOLI.
I'M TRYING TO OPEN UP
YOUR EYES, BILLY,
AND EXPLAIN TO YOU, YOU KNOW,
WHAT THE CURRENT SITUATION IS.
WHEN WAS THE LAST TIME THIS FRIDGE WAS CLEANED?
A WEEK AGO.
OH, COME ON. THIS HASN'T BEEN CLEANED IN YEARS.
NO, NO, NO, IT HASN'T.
I'M SORRY, 21 YEARS IN THE BUSINESS,
I'LL BET EVERY ING DOLLAR I HAVE
THIS ING PLACE HASN'T BEEN CLEANED IN YEARS.
I'M DISGUSTED.
PUT YOUR HAND DOWN THERE.
HE STILL NEVER DID BEND DOWN AND TOUCH IT.
IT WAS A BIG THING OF DENIAL FOR HIM.
I'LL TAKE RESPONSIBILITY FOR THE FACT
THAT I HADN'T CHANGED IT.
BUT IT'S NOT ALL MY FAULT, YOU KNOW.
EVERYTHING'S COMING OUT,
AND THIS PLACE IS GONNA GET CLEANED.
I WISH HE'D GIVE ME A LITTLE MORE CREDIT
FOR CLEANING IT UP AS MUCH AS I HAD SO FAR.
IT LOOKS 60-70% TIMES BETTER THAN IT USED TO LOOK IN HERE.
BILLY, THAT'S DISGUSTING.
NO, IT'S--IT'S-- IT'S NOT FINE.
WE GOT A BIG PROBLEM.
WHEN WAS THE LAST TIME
THAT FRIDGE WAS STEAM CLEANED?
I HAD THE KID IN THERE DOING IT LAST WEEK.
DID YOU CHECK WHAT HE'D DONE?
WELL, OBVIOUSLY NOT.
SO WHY CAN'T YOU ACT LIKE A MAN
AND DO SOMETHING ABOUT IT?
MY GOD.
I JUST DON'T EVEN KNOW WHAT TO SAY ANYMORE.
HE JUST KEEPS TEARING APART
EVERYTHING THAT WASN'T DONE AND NOT GIVING ME CREDIT
OR A PAT ON THE BACK FOR THE THINGS THAT WERE DONE.
UNING BELIEVABLE.
SO THAT JUST PROVES AND CONFIRMS
HOW WEAK THIS GUY IS.
HE'S NOT RUNNING THIS PLACE.
THIS PLACE IS RUNNING HIM.
AND IT'S IN A NEED OF A ING SERIOUS CLEAN.
THAT IS APPALLING.
PROMPTED BY GORDON'S SHOCKING DISCOVERY,
MELISSA ENLISTS THE WAIT STAFF TO DO A THOROUGH CLEANING.
WHAT DO YOU USE TO CLEAN THIS?
BLEACH AND SOAP.
IT'S DISGUSTING.
I REALLY WISH I HAD A MASK ON ME RIGHT NOW.
BILLY...
JUST TWO SECONDS HERE.
I WAS HOPING HE WAS GOING TO TELL ME
"I UNDERSTAND, BILLY,
"THAT THIS ISN'T YOUR FAULT,
"BUT IT REALLY NEEDS TO BE TAKEN CARE OF,
SO LET'S TAKE CARE OF IT."
I'M ING PISSED OFF.
AND I'M UPSET AT THE KIND OF
I'VE JUST DISCOVERED IN THERE.
IT IS WHAT IT IS.
YOU DON'T SEEM
ONE ING OUNCE BOTHERED ABOUT IT, BILLY.
YOU CAN'T JUST STICK YOUR HEAD BACK IN THE SAND
AND IGNORE IT, BILLY.
WHAT DO YOU WANT ME TO DO? FLIP OUT?
YELL AND SCREAM LIKE YOU DO? THAT'S NOT MY WAY.
THE RESPONSIBILITY'S YOURS, BILLY.
I GUESS, YOU WANT SOMETHING DONE RIGHT,
I GUESS YOU HAVE TO DO IT YOURSELF.
WELL, MAYBE I'LL JUST GET RID OF EVERYBODY IN THE RESTAURANT
AND I'LL DO IT ALL MYSELF. GREAT IDEA.
AND THEN WHEN IT DOESN'T WORK OUT,
AND THEN WHEN I DROP DEAD
BECAUSE I SLEEP TWO HOURS A DAY,
THEN MAYBE IT'LL GET DONE.
OR MAYBE--WHO CARES?
ONCE YOU'RE DEAD, IT DOESN'T MAKE A DIFFERENCE ANYWAY.
OH, COME ON.
NOW I FEEL YOU'RE COPPING OUT ON ME NOW.
NO. BECAUSE NOW I'M JUST GETTING DRAGGED THROUGH THE MUD.
YOU'RE A WEAK MAN, BILLY.
I WAS NOT GONNA BE RIDICULED
JUST FOR THE SAKE OF NEEDING HIS HELP.
FINISHED. CAN YOU AT LEAST TALK TO ME?
NO.
BILLY, CAN YOU TALK TO ME, PLEASE?
NO. I HAVE NOTHING TO SAY.
BILLY. I WOULDN'T TALK TO MY DOG
THE WAY YOU TALK TO ME.
GO YOURSELF.
THE HELL WITH EVERYTHING.
I'LL MAKE IT WORK MYSELF WITHOUT HIS HELP.
EVERYTHING IN MY LIFE THAT I'VE EVER SET OUT TO DO,
I DID ON MY OWN.
WHAT A WEAK MAN.
BILLY!
UNABLE TO ACCEPT GORDON'S CRITICISM...
BILLY!
BILLY DECIDES HE'S HAD ENOUGH.
- HIM. - HIM. THEM.
THE FRIDGE IS DISGUSTING. I'VE ASKED FOR IT TO BE CLEANED.
HE'S TELLING ME I'M DRAGGING HIM THROUGH THE MUD.
AND HE WALKS OUT.
HE'S MAD RIGHT NOW, AND HE'S BEING STUBBORN.
HE DOESN'T WANT YOU TO LEAVE. HE WANTS YOUR HELP.
HE'S JUST NOT--RIGHT NOW HE'S TOO ASHAMED TO ADMIT IT.
I JUST WANT HIM TO ACT RESPONSIBLE!
WHILE GORDON TRIES TO MAKE SENSE OF BILLY'S ACTIONS...
HE DOESN'T HAVE TO ACT LIKE A BABY!
BILLY REHEARSES
A SPEECH TO GORDON.
THERE WAS NOTHING IN MY HEAD
THAT MADE ME WANT TO THINK AND RECONSIDER
ABOUT DOING THIS.
CAN YOU GO OUT THERE AND JUST, YOU KNOW,
HAVE A WORD WITH HIM?
YOU GUYS ARE THE BACKBONE OF THIS PLACE.
CAN'T JUST THROW THE TOWEL IN.
I KNEW BILLY WOULD GET MAD.
DONE. JUST ING DONE WITH ALL THIS.
BUT HONESTLY, YOU DON'T FACE THE TRUTH,
YOU CAN'T DO ANYTHING ABOUT IT.
WE'VE BEEN BUSTING OUR ASS TRYING TO HELP YOU OUT.
YOU'RE GIVING UP ON YOURSELF, THIS PLACE,
AND ALL OF US. AND US.
I WOULDN'T TALK TO MY DOG
THE WAY THAT JACKASS TALKS TO ME.
I'M DONE.
HE'S TELLING YOU THE TRUTH THOUGH, BILLY.
GREAT. THERE'S WAYS TO GO ABOUT IT.
46 YEARS OLD.
NEVER BEEN TALKED TO LIKE THAT BY ANYBODY.
AND YOU KNOW WHAT,
THE ONLY THING THAT'S KEEPIN' ME
FROM ING
HITTING HIM WITH A ING BASEBALL BAT
IS THAT I'D GO TO ING JAIL FOR IT.
I'M DONE. DONE.
DONE. FINISHED.
YOU'RE NOT THE MAN EVERYONE HERE THOUGHT YOU WERE, BILLY.
ABSOLUTELY NOT.
YOU'RE GONNA GIVE UP, AND YOU'RE GONNA
GIVE UP ON ALL OF US?
- FINE. - BE A ING BABY, BILLY.
IT. I'M DONE.
YEAH, YOU KNOW WHAT,
PUT THE PLACE UP FOR ING SALE.
I CAN GO BACK TO CONSTRUCTION
AND ENJOY MY ING LIFE THE WAY I USED TO
BEFORE ALL OF THIS.
WE'LL GO TO BANKRUPTCY COURT AND JUST GIVE IT ALL UP.
IT. I'M DONE. BYE.
SO HELP ME GOD, I WILL NOT OPEN THE DOOR TOMORROW.
YOU CAN ALL GO YOURSELVES.
AND I DON'T CARE IF IT'S ALL FOR NOTHING.
DO NOT CARE.
BILLY!
YOU KNOW WHAT, I'LL SURVIVE SOMEHOW.
BILLY.
YOU.
UNBELIEVABLE.
HAVING JUST MISSED HER CHANCE TO DEFUSE THE SITUATION,
CAROLYN NOW FACES THE PROSPECT
OF RUNNING THE HANDLEBAR ALONE.
I'M VERY UPSET.
I HAVE A HUSBAND THAT'S READY TO THROW IN THE TOWEL.
SO HERE I AM
STUCK HOLDING THE BAG.
OKAY.
LET ME HELP YOU.
I WANT YOU TO HELP ME, BUT I DON'T KNOW WHAT TO DO.
I HAVE A JOB THAT I HAVE TO WORK SO I CAN PAY MY MORTGAGE.
SURE. OKAY.
I DON'T KNOW WHAT TO DO.
WHY CAN'T WE WORK AT TURNING THIS AROUND?
I WOULD LOVE TO WORK AT TURNING THIS AROUND.
OKAY.
LET ME OPEN THE RESTAURANT TONIGHT.
OKAY. OKAY.
I'M FEELING THAT I'M GONNA DO
WHAT I HAVE TO DO TO MAKE EVERYTHING WORK
BECAUSE I'M NOT WALKIN' OUT NOW,
AND I'M NOT FLUSHING THE LAST 17 YEARS OF MY LIFE
DOWN THE BOWL.
TO FURTHER INSPIRE CAROLYN
TO MOVE FORWARD WITH THE PLAN,
GORDON SHOWS HER THE DEDICATION OF HER STAFF.
WHAT A DIFFERENCE. IT'S LOOKIN' GREAT.
YOU'VE DONE A GREAT JOB.
WE WERE CLEANING THE WALK-IN.
WE WERE MORE OR LESS JUST DOING IT TO JUST SHOW
THAT, LIKE, WE ARE DEDICATED AND WE DO WANT THIS TO WORK.
BILLY'S GONE.
WHETHER HE COMES BACK LATER OR NOT,
IT'S NOT GONNA AFFECT WHAT WE'RE DOING TONIGHT.
WE'RE OPENING, AND WE'RE OPENING WITH A CLEAN FRIDGE,
HEALTHY ATTITUDE.
WE'RE HUNGRY TO GET THIS PLACE FULL, YES?
YES.
LET'S GO.
HER COURAGE NOW BOLSTERED
BY HER STAFF'S SUPPORT,
CAROLYN LEAVES BILLY A MESSAGE.
I JUST TOLD HIM MY DETERMINATION.
THAT I'M GOING FORWARD WITH THIS,
REGARDLESS OF IF HE WANTED TO OR NOT.
THE RESTAURANT IS ABOUT TO OPEN FOR DINNER.
BUT TO GET THE HANDLEBAR MOVING IN THE RIGHT DIRECTION,
GORDON MAKES SOME QUICK ADDITIONS TO THE MENU.
MELISSA, LET'S DO A SPECIAL TONIGHT.
SOME FRIED CLAMS WITH A HOMEMADE TARTAR SAUCE.
CHEF RAMSAY, HE'S ONE OF THE BEST CHEFS IN THE WORLD,
YOU KNOW, STANDING RIGHT NEXT TO ME.
AND IT WAS, UH, VERY SURREAL.
GENEROUSLY SEASON THEM WITH THE FLOUR.
STRAIGHT IN.
INTO THE FIRE.
AND THEN AGAIN
A NICE LITTLE SEASON THERE. OKAY.
YEAH?
THE MINUTE THE CUSTOMER ARRIVES AT THE TABLE,
THEY SIT DOWN.
AND WE NEED TO GIVE THEM FRESH, HAND CUT,
HOMEMADE POTATO CHIPS.
A WARM WELCOME.
MM. THOSE-- THOSE ARE GOOD.
THIS PLACE IS MORE LAID-BACK.
SO I THINK THE CHIPS ARE A GOOD IDEA.
IT'S DIFFERENT.
NICE.
HI. GOOD EVENING. DO YOU HAVE A RESERVATION?
I THOUGHT IT WAS GREAT THAT CHEF RAMSAY
COULD SHOW US HOW TO MAKE
SUCH A SIMPLE THING LIKE POTATO CHIPS
THAT EVERYBODY WOULD LOVE.
REALLY WONDERFUL.
WE DO HAVE A SPECIAL APPETIZER TODAY.
DEEP-FRIED CLAMS WITH A HOMEMADE TARTAR SAUCE.
ALL RIGHT. WE'LL DO THAT.
YEAH? YOU'LL DO THAT?
POTATO CHIPS ARE GOING WELL.
SPECIAL'S GOING WELL. KEEP IT GOING, YEAH?
NICE ATMOSPHERE IN THE DINING ROOM.
REALLY GOOD.
CLAMS.
HERE WE ARE. CLAMS.
EVERYBODY LOVED THE CLAMS.
THEY SAID THAT'S THE BEST THING
THAT THEY'VE EVER HAD HERE,
SO IT'S GOING REALLY GOOD.
WE'RE NOT SERVING DIRTY BOWLS TO THE TABLE.
LET'S GET 'EM OFF, YEAH?
I DIDN'T THINK HE WAS GONNA COME BACK.
I WAS REALLY, REALLY SURPRISED
THAT HE CAME BACK SO QUICKLY.
I AM ANGRY ABOUT THINGS THAT TRANSPIRED
EARLIER IN THE DAY, STILL.
HOURS AFTER THREATENING TO SELL THE BUSINESS,
OWNER BILLY RETURNS TO THE HANDLEBAR
JUST IN TIME FOR DINNER SERVICE.
THERE WAS ABSOLUTELY NO PART OF ME THAT STILL WANTED
CHEF RAMSAY TO BE THERE.
I WANTED HIM TO BE GONE.
BILLY, COME ON.
LET GO OF IT.
WHEN BILLY CAME BACK,
HE HAD HIS BAD ATTITUDE OF YEAH, WHATEVER.
I CAN HONESTLY SAY THAT I LOVE MY WIFE
MORE THAN ANYTHING IN THIS WORLD.
SO I CAME BACK HERE FOR MY WIFE.
WHILE BILLY TRIES
TO RECONNECT WITH HIS RESTAURANT...
I NEED MY FOOD.
MELISSA STRUGGLES TO GIVE
THE WAIT STAFF COMPLETE ORDERS.
I RAN HALF THE ORDER.
I NEED THE REST OF IT.
THERE'S A LOT OF PROBLEMS.
WHO'S THIS FOR HERE, MELISSA?
THAT'S BEEN HERE 37 MINUTES.
I DON'T KNOW.
THE CREPES,
I FORGOT HALF OF IT, SO...
MELISSA JUST STOPPED COMMUNICATING.
I MEAN, THAT'S JUST HOW MELISSA IS.
AND I THINK THAT'S WHEN WE RAN INTO PROBLEMS.
ARE ANY OF MY FOODS COMIN' UP
FOR ANY OF MY TABLES? I HAVE NO IDEA.
WE'VE BEEN WAITING OVER TWO HOURS.
OH, BOY.
AND I WAS, YOU KNOW, IN THE WEEDS SO MUCH,
I REALLY COULDN'T TELL WHO WAS WAITING
AND WAS WANTING.
I NEED SALMON PONTIARI.
THERE'S A SALMON ON THAT?
I THINK MELISSA GOT VERY FLUSTERED BACK THERE.
THIS PLACE WAS TOTAL CHAOS.
I JUST DON'T KNOW WHAT TO SAY.
WITH THE ORDERS
BACKED UP IN THE KITCHEN...
KILLIN' ME. KILLIN' ME.
WHATEVER.
GOD HELP US.
IMPATIENT, HUNGRY CUSTOMERS
BEGIN TAKING OUT THEIR FRUSTRATIONS...
ON EACH OTHER.
KNOW WHAT YOU'RE
TALKING ABOUT BEFORE YOU OPEN UP YOUR MOUTH.
I CAN OPEN UP MY MOUTH
ANYTIME I WANT.
CAN YOU PLEASE STOP TALKING
TO MY PARENTS THIS WAY?
THIS IS RIDICULOUS.
IT'S A TOTAL DISASTER.
AND, UH, REALLY THINK I'M TO THE POINT NOW
THAT I DON'T KNOW WHAT ELSE TO DO.
COME ON, BILLY. CAN WE TALK ABOUT IT? OKAY.
BILLY HAS NO CHOICE BUT TO LISTEN TO CHEF RAMSAY.
BECAUSE IF HE WON'T LISTEN,
THEN WE MIGHT AS WELL JUST SHUT THE DOORS
AND WALK AWAY RIGHT NOW.
I HAVE NEVER, EVER, EVER SEEN MY KITCHEN
FALL APART LIKE THAT.
EVER! EVER!
ON OUR BUSIEST NIGHTS!
NEVER HAVE I SEEN THAT EVER.
MELISSA HAS TO TALK NOW.
THIS IS THE MOST CRUCIAL STAGE OF THE SERVICE
WHERE SHE HAS TO OPEN UP AND TALK.
AND GET HELP--
AND GET HELP.
IT'S JUST DELEGATE.
WE HAVE SO MANY TABLES ON.
THE MAN IS ONE OF THE TOP CHEFS IN THE WORLD,
AND, UH, MAYBE I SHOULD PUT ASIDE
THE ILL FEELINGS AND LISTEN TO WHAT HE HAS TO SAY.
MELISSA MAY NOT BE COMMUNICATING.
YEP.
I SEE WHAT YOU'RE SAYING.
AT THAT POINT, I WAS VERY OPEN-MINDED
TO HIS IDEAS.
SERIOUSLY, I'M PLEASED YOU'RE BACK, YEAH?
YOU'RE THE FOUNDATION OF THIS PLACE.
HAVE A LITTLE CHAT WITH THE STAFF
BECAUSE I THINK THEY WOULD LIKE TO HEAR
THAT WE'RE ALL ON THE SAME TRACK.
THE FIRST HOUR OF SERVICE
WAS AMAZING,
AND THEN WE GOT BACKED UP.
WE GOT BACKED UP BAD.
MELISSA, YOU REFUSED TO COMMUNICATE.
'CAUSE I DIDN'T KNOW WHAT THE WAS GOING ON.
YEAH, I AGREE WITH YOU.
HONESTLY, THIS MENU
HAS TO COME DOWN, YES?
THAT HAS TO BE CONDENSED.
IT'D BE APPRECIATED.
NEW, SMALL, DYNAMIC MENU.
A MENU THAT WE CAN PUSH OUT.
GONNA BE REAL NICE TO GET A NEW MENU
THAT'LL BE MORE CONCISE AND IN ORDER.
IT'LL BE GOOD.
RELAUNCH TOMORROW NIGHT.
WE HAVE TO MAKE IT A SUCCESS.
GET SOME SLEEP, YEAH?
IN PREPARATION FOR THE RELAUNCH,
GORDON'S TEAM WORKED THROUGH THE NIGHT
UPDATING HANDLEBAR'S TIRED, DATED LOOK.
- READY? - READY!
LET'S HAVE A LOOK AT THE NEW HANDLEBAR.
LET'S GO. IN WE GO.
OH, WOW!
OH, MY GOD! IT'S GORGEOUS.
THIS PLACE LOOKS AWESOME.
IT'S FRESH. IT'S NEW.
BILLY, IT'S WARM.
THERE'S NOTHING THAT'S ANTIQUATED
OH, MY GOD!
WOW!
OH, IT'S AWESOME.
FEELING "WOW."
"WOW" IS ALL I CAN SAY.
WOW. WOW.
YEAH, WOW.
WHAT ABOUT THE LAMPS?
NO MORE GLOBES!
NO MORE GLOBES.
WE ARE NO LONGER STUCK IN THE '80S.
LOOK AT IT.
WARM, BRIGHT, VIBRANT.
HAPPY?
YES, THANK YOU!
THANK YOU.
EVERYTHING IS AWESOME.
IT'S INCREDIBLE.
I'M TOTALLY BLOWN AWAY.
BILLY,
YOU HAVE LONG ISLAND'S FIRST EVER
GASTROPUB.
- GASTROPUB? - WHAT THE IS A GASTROPUB?
WHAT'S A GASTROPUB?
GOOD QUESTION.
I'VE NEVER HEARD OF A GASTROPUB.
BUT IF WE'RE THE FIRST ON LONG ISLAND,
THAT IS SO INCREDIBLY AWESOME.
A GASTROPUB IS WARM,
OPEN ALL HOURS.
COME AND RELAX AND ENJOY
WITH NO INTIMIDATION.
WE CATER FOR EVERYBODY.
IT'S PERFECT FOR THE NEIGHBORHOOD.
THERE ARE 25
GASTROPUBS IN MANHATTAN,
AND THEY ARE DOING
A PHENOMENAL AMOUNT OF BUSINESS.
A PUB WITH AN EMPHASIS ON FINE FOOD
AT REASONABLE PRICES.
THAT KIND OF HIT HOME.
IT WAS EXACTLY
THE TYPE OF PLACE THAT MY WIFE
AND MYSELF WERE LOOKING TO TURN IT INTO.
KNOWING BILLY AND CAROLYN'S LOVE
FOR MOTORCYCLE RIDING...
LET'S GO. READY TO MAKE SOME NOISE, YES?
GORDON HAS ORGANIZED HANDLEBAR'S
FIRST ANNUAL MOTORCYCLE RALLY
TO HELP SPREAD THE WORD ABOUT THE RELAUNCH.
ECSTATIC, YES? ECSTATIC.
BUT WHAT BILLY AND CAROLYN DON'T KNOW
IS GORDON HAS REACHED OUT TO ANOTHER BIKE ENTHUSIAST...
AND ROCK AND ROLL LEGEND.
TWISTED SISTER'S VERY OWN DEE SNIDER!
HEY!
GOOD TO SEE YOU!
THANK YOU SO MUCH FOR COMING.
CAROL. HI, HOW ARE YOU?
AND BILL, DEE.
TWISTED SISTER. BILL.
I NEVER WOULD'VE IMAGINED
HERE I WOULD GET ON MY BIKE
AND RIDE WITH CHEF RAMSAY AND DEE SNIDER.
IT WAS, LIKE, OH, MY GOD, HOW COOL IS THAT?
BILLY, ARE YOU READY?
YES, WE ARE.
IT WAS PHENOMENAL
THAT GORDON RAMSAY GOT HIM TO COME HERE
AND HELP US KICK OFF
THE NEW START OF THE RESTAURANT.
*
IT WAS NICE TO GET OUT THERE AND RIDE.
IT WAS NICE TO SEE THAT CHEF RAMSAY
COULD RIDE A MOTORCYCLE AND ENJOY HIMSELF.
IT WAS A LOT OF FUN.
ALL RIGHT, LET'S GO GET THESE OUT.
THE GRAND REOPENING OF HANDLEBAR TONIGHT.
COME DOWN TO THE HANDLEBAR'S REOPENING TONIGHT.
GRAND REOPENING. COME ON DOWN.
I'M SMILING BECAUSE I FEEL THAT THE HANDLEBAR
IS POINTED IN THE RIGHT DIRECTION NOW.
WE HAVE SOME PLACE TO GO
AND SOME PLACE TO LOOK FORWARD TO.
NOW THAT THE WORD HAD SPREAD,
GORDON GETS BACK TO THE CRUCIAL TASK
OF INTRODUCING THE NEW GASTROPUB MENU.
THAT'S THE MENU IN FRONT OF IT.
LOOK AT IT.
THERE IS NOTHING COMPLICATED ON THERE.
WHETHER IT'S THE STEAK, MUSSELS,
THE SALMON, THE SAUSAGE,
EVERYTHING IS SO SIMPLY DONE.
THE NEW MENU, I THINK, IS, UH, PHENOMENAL.
HE CONSOLIDATED IT DOWN
TO A LOT OF THE COMFORT FOOD TYPE FAVORITES
JUST SERVED IN A DIFFERENT LIGHT.
MELISSA, THIS IS THE NIGHT
THAT WE MAKE THE STATEMENT.
AND WHEN WE START GETTING IN THE WEEDS,
YOU HAVE TO COME OUT OF YOURSELF AND OPEN UP.
YES, SIR.
CHEF RAMSAY PUT HIS EFFORT INTO THIS TO CHANGE US,
SO I'M GONNA TRY NOT TO LET HIM DOWN.
WE'RE GONNA START CONFIRMING
THE FIRST EVER GASTROPUB IN LONG ISLAND.
AFTER THE BOMB LAST NIGHT,
I'M SWEATING.
I'M NERVOUS TO SEE
HOW MY KITCHEN PULLS IT TOGETHER.
MAKE IT WORK.
COMING UP, IT'S RELAUNCH NIGHT.
WELCOME, WELCOME, WELCOME.
AND THERE'S A LOT OF QUESTIONS
STILL TO BE ANSWERED.
WILL MELISSA BE ABLE TO HANDLE THE PRESSURE?
THE SALMON LOOKS BLACK UNDERNEATH.
I'M GONNA HANG MYSELF.
WILL BILLY LOSE HOPE.
THIS ISN'T COOKED.
AND WILL THE HANDLEBAR FINALLY HAVE
A SUCCESSFUL EVENING?
I'M SORRY,
BUT I'M NOT SERVING LIKE THAT.
OR WILL IT GO UP IN FLAMES?
THAT'S IT!
FIND OUT NEXT... ON KITCHEN NIGHTMARES.
GOOD EVENING. WELCOME.
IT'S THE GRAND REOPENING OF THE HANDLEBAR...
NICE TO SEE YOU, MY DARLING.
WELCOME, WELCOME, WELCOME.
AND CHEF RAMSAY'S MOTORCYCLE RALLY
HAS CLEARLY SPREAD THE WORD ABOUT THE RELAUNCH.
ENJOY YOUR MEAL. THANK YOU.
LET'S GO, LET'S GO, LET'S GO.
WITH BILLY APPEARING TO EMBRACE
CHEF RAMSAY'S CHANGES...
EVERYTHING'S HOMEMADE. EVERYTHING.
ALL EYES ARE NOW ON MELISSA
TO STEP IT UP IN THE KITCHEN.
ALL RIGHT, STAY FOCUSED. HERE WE GO.
EVERYBODY'S EXCITED TO COME IN
AND SEE HOW IT LOOKS NOW,
AND SEE WHAT'S GOING ON WITH THE MENU
AND EVERYTHING ELSE.
CAN I HAVE A PORTOBELLO MUSHROOM MELT.
GRILLED CHICKEN SANDWICH.
SALMON GOOD?
YOU ALL WILL BE PLEASED
WITH THE FOOD TONIGHT. THANK YOU.
MELISSA,
I NEED A SHRIMP COCKTAIL,
AND THEN A SALAD,
AND THEN THE ENTREES.
ALL RIGHT?
MELISSA.
MELISSA, LISTEN TO ME.
I WANT THE COMMUNICATION RAMPED UP TONIGHT.
YOU NEED TO CONNECT.
THE MINUTE YOU STOP TALKING, WE'RE ED.
OKAY.
I THINK MELISSA NEEDS TO BE MORE ASSERTIVE
AND KEEP EVERYBODY UNDER CONTROL.
LET'S GO. TOO QUIET FOR ME.
AS THE RESTAURANT FILLS UP...
THANK YOU.
AND CUSTOMERS EMBRACE THE NEW GASTROPUB MENU...
GORDON TAKES A MOMENT TO MAKE A SPECIAL ANNOUNCEMENT.
LADIES AND GENTLEMEN, PLEASE WELCOME
A LOCAL LEGEND,
TWISTED SISTER'S DEE SNIDER!
WHOO-HOO!
DEE--GIVE IT UP!
HEY!
DEE--
WHEN DEE CAME IN THROUGH THE DOOR ON THAT BIKE,
IT WAS JUST AMAZING.
EVERYBODY WAS CLAPPING AND CHEERING.
AND HAVING A GREAT TIME.
HOW COOL IS THIS, HUH?
IT'S COOL!
ALL RIGHT, HERE'S THE DEAL.
IN HONOR OF THE GRAND REOPENING OF HANDLEBAR RESTAURANT,
WE'RE GONNA BE AUCTIONING THIS BIKE OFF,
SO IF YOU WANT TO BID
ON THIS BEAUTIFUL HARLEY DAVIDSON SPORTSTER,
YOU CAN GO TO HANDLEBAR RESTAURANT WEBSITE
AND PUT A BID IN THERE,
AND ALL THE PROCEEDS WILL GO TO THE MARCH OF DIMES.
LADIES AND GENTLEMEN, DEE SNIDER!
WITH DEE SNIDER'S FAMILY AND FRIENDS NOW SEATED...
I'M GOING FOR THE PORTOBELLO MUSHROOM MELT.
IN THE FIRST FULLY-PACKED HOUSE IN OVER A YEAR...
12 OUNCE STEAK.
FISH AND CHIPS, PLEASE.
HOUSE SALAD. HOUSE SALAD?
YEP. SURE.
THE KITCHEN IS ABOUT TO BE TESTED.
THE SALMON LOOKS BLACK UNDERNEATH, MELISSA.
I DON'T THINK IT'S BURNT, HONESTLY.
PASS THROUGH THE SPATULA.
I THINK IT'S OKAY.
NO WAY, MADAM. YEAH?
I GOT YOU.
BILL, I'M NOT SERVING CHARCOAL LIKE THAT.
- NO. - DISGUSTING.
MELISSA THOUGHT SHE COULD JUST TAKE CARE
OF EVERYTHING HERSELF.
AND SHE HAD TWO OTHER COOKS AND DIDN'T ASK FOR THEIR HELP.
HERE'S A RE-COOK. I'M VERY SORRY ABOUT THAT.
I HOPE IT IS BETTER.
ME TOO, MISSY.
I'M SO SORRY.
IN HER RUSH TO FILL ORDERS...
FRICKEN SALMON.
MELISSA STARTS SACRIFICING THE QUALITY OF THE FOOD.
THIS ISN'T COOKED.
LOOK AT THE MIDDLE OF THAT ING SALMON.
GROSS.
THAT SALMON LOOKED LIKE
WHAT YOU'D FIND IN A SEAFOOD SECTION.
LIKE, IT WAS SHINY AND IT LOOKED COLD.
LIKE, ARE YOU ING KIDDING ME?
THE SALMON WE SENT CAME BACK ING RAW,
SO WE'RE DOING IT AGAIN FOR THE THIRD TIME.
THE FRICKEN SALMON. LET'S DO THIS.
I THINK MELISSA GOT VERY FLUSTERED BACK THERE.
DO WE HAVE ANY OTHER SALMON ELSEWHERE?
WHERE IS MY SALMON?
SALMON.
BILLY, IF IT'S BURNT OR IT'S RAW AGAIN,
I'M GONNA SHOVE IT DOWN CODY'S THROAT.
EVERYTHING JUST KEPT COMPOUNDING AND COMPOUNDING
TO THE POINT WHERE
IT WAS A TOTAL DISASTER.
YOU GOTTA BE KIDDING ME.
I'M GONNA HANG MYSELF.
I BURNT THE OUT OF THIS.
AFTER FIRST OVERCOOKING...
NO ING WAY.
THEN UNDERCOOKING THE SALMON...
RAW.
MELISSA HOPES THE THIRD TIME IS THE CHARM.
BILL, SHE'S GOTTA OPEN UP AND ING COMMUNICATE.
IF SHE DOESN'T START COMMUNICATING NOW,
WE'RE ED.
YEAH? YEP.
PLEASE, YEAH?
SHE NEEDS TO UTILIZE THE OTHER TWO COOKS
THAT SHE HAS IN THE KITCHEN.
IT'S NOT A ONE-MAN SHOW,
AND IT COULD NEVER WORK IF SHE THINKS IT CAN BE.
HONEY, LET'S JUST GET IT RIGHT THIS TIME.
MELISSA, USE THESE TWO GUYS.
I'M TRYING.
I WANT TO HEAR IT.
OPEN UP, COMMUNICATE, YEAH?
YOU KNOW WHAT? YOU WANNA COOK THAT?
YEAH, I GOT IT. PLEASE.
THANK YOU.
I WILL TAKE CARE OF THE VEG.
GOOD GIRL.
I NEED TO REALIZE I CAN'T TAKE CARE
OF THE LINE ON MY OWN.
SALT AND PEPPER, PLEASE. THANK YOU.
I REALLY NEED TO OPEN UP,
AND COMMUNICATE, AND GET THINGS GOING.
YOUR SALMON IS COMING, HONEY.
I'M VERY SORRY.
LOVELY.
GOOD TO GO.
THANK YOU VERY MUCH, HONEY.
GORDON'S PERSISTENCE WITH MELISSA
APPEARS TO FINALLY BE PAYING OFF.
YOU GIVE IT A THUMBS UP? THAT'S GOOD.
ALL RIGHT, THERE WE GO.
ALL RIGHT, WE GOTTA GET THIS TOGETHER.
I NEED THREE HERB FRIES.
THREE HERB FRIES.
RIGHT NOW AT THE MOMENT,
I UNDERSTAND CHEF RAMSAY'S WHOLE CONCEPT
IS TO COMMUNICATE AND KEEP EVERYTHING IN ORDER.
WE GOTTA GET IT GOING.
AS LONG AS I COMMUNICATE WITH THE GUYS NEXT TO ME,
WE'LL GET IT WORKING PROPERLY.
I NEED TO CONCENTRATE ON DEE'S TABLE, YES?
WE ARE DOING IT NOW.
TAKE THE TWO BURGERS WHENEVER YOU CAN.
MELISSA REALLY SHOCKED ME TONIGHT
WHERE SHE WAS ABLE TO ASK ERIC AND GEORGE,
"OH, CAN YOU DO THIS, CAN YOU GET THIS?"
WE ARE DOING REAL WELL. UH-HUH.
LET'S KEEP IT UP.
LOVELY. LET'S GO.
THE NIGHT HAD A COUPLE OF REALLY LARGE SCREW-UPS,
BUT IN THE END, IT ALL WORKED OUT.
HEY, GREAT MENU, RIGHT?
EVERYBODY WAS HAPPY.
I FEEL VERY EXCITED.
I FEEL GOOD.
THAT'S IT.
IN THE NEXT COUPLE OF DAYS,
THE WORD CONTINUED TO SPREAD
THROUGHOUT LONG ISLAND ABOUT ITS FIRST GASTROPUB.
WE HAVE A WONDERFUL NEW MENU.
THAT WAS THE BEST BURGER I'VE EVER EATEN.
I THOUGHT IT WAS COOKED REALLY WELL.
REINVIGORATED BY THE NEW DIRECTION
AND UPDATED MENU,
MELISSA HAS FOUND HER PASSION AGAIN.
GOT ONE SMALL CAESAR, ONE SMALL HAL.
CHEF RAMSAY BEING HERE HAS DEFINITELY
BROUGHT NEW LIFE INTO MY JOB.
CHICKEN SANDWICHES UP AND OUT, BURGERS UP AND OUT.
I DO HAVE MORE PASSION ABOUT IT.
WANT TO MAKE SURE EVERYTHING IS GOOD.
I'M SURPRISED AT MYSELF NOW.
EVEN THE WAIT STAFF HAS TAKEN IT UPON THEMSELVES
TO MAINTAIN THE CLEANLINESS OF THE RESTAURANT.
WE'RE GONNA MAKE A LIST
OF WHAT NEEDS TO BE CLEANED EVERY NIGHT,
'CAUSE WE WANT TO KEEP IT CLEAN
AND WE WANT TO MAKE IT LOOK, LIKE, PRESENTABLE.
AND BILLY, WITH RENEWED HOPE AND DETERMINATION,
IS MOVING FORWARD.
SOMETHING TO ENJOY WHILE THEY'RE WAITING
TO TAKE YOUR ORDER.
INSPIRING EVERYONE TO MAKE THE HANDLEBAR
A SUCCESS.
WELL DONE.
THIS PLACE IS GONNA BE A SUCCESS.
I TELL YOU.
GREAT LOCATION.
GREAT FOOD.
GREAT GASTROPUB.
MY WIFE AND MYSELF ARE VERY APPRECIATIVE
OF WHAT HE DID.
SEEMED LIKE THERE WAS A BLACK CLOUD
HANGING OVER THE HANDLEBAR.
UM, I THINK THE SUN'S STARTING TO SHINE A LITTLE BIT.
CONGRATULATIONS ON BEING
LONG ISLAND'S FIRST GASTROPUB.
OKAY, GOOD NIGHT.
CHEF RAMSAY CAME TO MY RESTAURANT,
WENT ABOVE AND BEYOND ANYTHING
I COULD'VE POSSIBLY ASKED FOR,
AND I KNOW THIS RESTAURANT'S GONNA BE SUCCESSFUL
FROM HERE ON OUT.
THAT WAS TOUGH. VERY TOUGH INDEED.
WE MADE A LOT OF CHANGES.
CHANGED THE MENU, CHANGED THE DECOR.
BUT THERE'S ONE THING IN THERE
THAT I THOUGHT WAS COMPLETELY UNCHANGEABLE,
AND THAT WAS BILL.
AND WE EVEN MANAGED THAT.