1 00:00:02,169 --> 00:00:04,004 Tonight on Kitchen Nightmares... 2 00:00:04,037 --> 00:00:06,707 Chef Ramsay heads to a New York eatery 3 00:00:06,740 --> 00:00:09,276 that is all sizzle and no steak. 4 00:00:09,309 --> 00:00:10,410 Disgusting. 5 00:00:10,444 --> 00:00:11,912 The kitchen is run by a chef 6 00:00:11,945 --> 00:00:13,714 who is bursting with confidence. 7 00:00:13,747 --> 00:00:14,748 I'm a natural. 8 00:00:14,781 --> 00:00:15,816 People love my food. 9 00:00:15,849 --> 00:00:17,150 They rave about me. 10 00:00:17,184 --> 00:00:18,919 But doesn't exactly deliver 11 00:00:18,952 --> 00:00:21,121 on the plate. It's freezing cold. 12 00:00:21,154 --> 00:00:23,390 The owner is a bystander 13 00:00:23,423 --> 00:00:25,592 who spends most of his time at the bar. 14 00:00:25,626 --> 00:00:28,228 Joe'll sit and drink glasses of wine 15 00:00:28,262 --> 00:00:30,000 when there is a million things going wrong here. 16 00:00:30,000 --> 00:00:30,564 when there is a million things going wrong here. 17 00:00:30,597 --> 00:00:33,634 And his wife, well, she is facing 18 00:00:33,667 --> 00:00:35,769 the most difficult decision of her life. 19 00:00:35,802 --> 00:00:37,871 I just don't know what to do. 20 00:00:37,905 --> 00:00:40,574 Continue to keep the doors open 21 00:00:40,607 --> 00:00:42,142 and lose what little this family has left. 22 00:00:42,175 --> 00:00:43,844 We got rid of everything to stay here. 23 00:00:43,877 --> 00:00:45,379 Or close the restaurant. 24 00:00:46,947 --> 00:00:49,283 Can Chef Ramsay breathe new life into a restaurant 25 00:00:49,316 --> 00:00:50,884 that is in critical condition? 26 00:00:50,918 --> 00:00:52,185 You have the responsibility 27 00:00:52,219 --> 00:00:53,687 of making this place work. 28 00:00:53,720 --> 00:00:55,355 Or will he be forced to put a fork in it? 29 00:00:55,389 --> 00:00:57,224 Where the do you start with that? 30 00:00:57,257 --> 00:00:58,258 And move on? 31 00:00:58,292 --> 00:01:00,000 Stop. 32 00:01:00,000 --> 00:01:00,127 Stop. 33 00:01:00,160 --> 00:01:01,428 Stop the madness. 34 00:01:01,461 --> 00:01:03,497 This business cannot go any further forward. 35 00:01:03,530 --> 00:01:05,933 That's tonight on Kitchen Nightmares. 36 00:01:05,966 --> 00:01:08,769 Nothing's gonna work. 37 00:01:27,354 --> 00:01:29,756 Forest Hills. 38 00:01:29,790 --> 00:01:30,000 An upper middle-class enclave in the heart 39 00:01:30,000 --> 00:01:31,458 An upper middle-class enclave in the heart 40 00:01:31,491 --> 00:01:32,793 of Queens, New York 41 00:01:32,826 --> 00:01:34,962 where more than 70,000 people live 42 00:01:34,995 --> 00:01:36,663 within two square miles. 43 00:01:36,697 --> 00:01:37,898 The neighborhood streets are busy, 44 00:01:37,931 --> 00:01:42,202 but PJ's restaurant is empty. 45 00:01:42,235 --> 00:01:43,203 Kiss me. Kiss me. 46 00:01:43,236 --> 00:01:44,704 Prior to opening the restaurant, 47 00:01:44,738 --> 00:01:48,208 Joe and Madalyn were living a dream life. 48 00:01:48,241 --> 00:01:49,776 When I first came to the States, 49 00:01:49,810 --> 00:01:51,611 I started working in construction. 50 00:01:51,645 --> 00:01:53,346 Worked with my brother PJ. 51 00:01:53,380 --> 00:01:56,616 PJ and I were very, very close. 52 00:01:56,650 --> 00:01:59,219 He really and truly taught me about life 53 00:01:59,252 --> 00:02:00,000 and be my own man. 54 00:02:00,000 --> 00:02:01,188 and be my own man. 55 00:02:01,221 --> 00:02:03,356 Busted my hump for 20 years, 56 00:02:03,390 --> 00:02:05,492 worked as hard as I could to get my wife and kids 57 00:02:05,525 --> 00:02:07,594 nice things, a nice house. 58 00:02:07,627 --> 00:02:09,930 We were going places. 59 00:02:09,963 --> 00:02:12,065 And then PJ passed away. 60 00:02:14,334 --> 00:02:16,169 Joe was a shell. 61 00:02:16,203 --> 00:02:18,872 Joe was just empty. 62 00:02:18,905 --> 00:02:21,374 I can't mention his name without feeling 63 00:02:21,408 --> 00:02:23,877 that hurt inside, you know? 64 00:02:23,910 --> 00:02:24,911 He didn't really know how to walk 65 00:02:24,945 --> 00:02:29,816 without that guy being around. 66 00:02:29,850 --> 00:02:30,000 He just meant everything to him. 67 00:02:30,000 --> 00:02:32,853 He just meant everything to him. 68 00:02:32,886 --> 00:02:36,523 I just couldn't stand to see him in pain. 69 00:02:36,556 --> 00:02:39,125 And when this place came for rent, 70 00:02:39,159 --> 00:02:40,660 I said, "Go and get the key, 71 00:02:40,694 --> 00:02:42,963 and we'll just name it after PJ." 72 00:02:42,996 --> 00:02:44,364 Welcome to PJ's. 73 00:02:44,397 --> 00:02:46,399 Which is even more special 74 00:02:46,433 --> 00:02:48,969 because this was the bar that PJ owned. 75 00:02:49,002 --> 00:02:50,637 How are you guys doing? 76 00:02:50,670 --> 00:02:53,240 You know what I know about running a high-end steakhouse? 77 00:02:53,273 --> 00:02:54,808 Apparently not much. 78 00:02:54,841 --> 00:02:56,843 I don't know why we're putting garlic on honey mustard. 79 00:02:56,877 --> 00:02:59,379 Joe, it's a honey mustard, garlic-roasted salmon. 80 00:02:59,412 --> 00:03:00,000 That's what it's supposed to be on the menu. 81 00:03:00,000 --> 00:03:00,380 That's what it's supposed to be on the menu. 82 00:03:00,413 --> 00:03:01,882 Really? 83 00:03:01,915 --> 00:03:03,483 Joe and Madalyn, they're from a construction background. 84 00:03:03,517 --> 00:03:05,218 And so they didn't really know what it was like 85 00:03:05,252 --> 00:03:06,419 to get into the restaurant industry. 86 00:03:06,453 --> 00:03:08,321 My steak just was flavorless. 87 00:03:08,355 --> 00:03:09,823 Red meat is red meat. 88 00:03:09,856 --> 00:03:11,258 I don't know what you would expect 89 00:03:11,291 --> 00:03:12,726 myself to do about that. 90 00:03:12,759 --> 00:03:15,095 It's a big problem, 91 00:03:15,128 --> 00:03:17,264 and the food's inconsistent. 92 00:03:17,297 --> 00:03:19,733 I'm a very good chef. 93 00:03:19,766 --> 00:03:21,468 People come here just for me. 94 00:03:21,501 --> 00:03:22,569 How is everything? 95 00:03:22,602 --> 00:03:23,570 It's terrible. I'm sorry. 96 00:03:23,603 --> 00:03:24,871 They love my food, 97 00:03:24,905 --> 00:03:26,006 and everything is great. 98 00:03:26,039 --> 00:03:27,741 It was raw. I can't eat that. 99 00:03:27,774 --> 00:03:28,942 They didn't like the steak. 100 00:03:28,975 --> 00:03:30,000 Now I have to void two checks. 101 00:03:30,000 --> 00:03:30,710 Now I have to void two checks. 102 00:03:30,744 --> 00:03:32,345 I want this place to work so bad. 103 00:03:32,379 --> 00:03:34,281 But we don't know what we're doing wrong. 104 00:03:34,314 --> 00:03:36,249 Give me a cigarette right now. 105 00:03:36,283 --> 00:03:37,817 Give me a cigarette. 106 00:03:37,851 --> 00:03:39,853 I sunk almost $2 million in this restaurant. 107 00:03:39,886 --> 00:03:42,289 I see it dying in its shoes right now. 108 00:03:42,322 --> 00:03:44,724 Two insurances have to get paid this week. 109 00:03:44,758 --> 00:03:46,126 This restaurant, it's cost us 110 00:03:46,159 --> 00:03:48,028 our savings, our house, our cars. 111 00:03:48,061 --> 00:03:49,029 Everything. 112 00:03:49,062 --> 00:03:50,997 $4,000. That was so much money. 113 00:03:51,031 --> 00:03:52,299 That's it. I'm going drinking. 114 00:03:52,332 --> 00:03:53,533 Meh. Going drinking? 115 00:03:53,567 --> 00:03:54,668 You've been doing that all day. 116 00:03:54,701 --> 00:03:57,771 Joe'll sit and drink glasses of wine 117 00:03:57,804 --> 00:04:00,000 and watch television when there is a million things 118 00:04:00,000 --> 00:04:00,340 and watch television when there is a million things 119 00:04:00,373 --> 00:04:02,509 going wrong here. 120 00:04:02,542 --> 00:04:04,311 And he's just basically feeling sorry. 121 00:04:04,344 --> 00:04:06,580 If the problems aren't addressed, 122 00:04:06,613 --> 00:04:07,747 we'll have no choice. 123 00:04:07,781 --> 00:04:09,316 We'll have to close the door. 124 00:04:20,026 --> 00:04:22,529 There must be trouble on the inside. 125 00:04:22,562 --> 00:04:24,297 Wow, the place is beautiful. 126 00:04:24,331 --> 00:04:25,332 Unbelievable. 127 00:04:25,365 --> 00:04:26,700 Wow. 128 00:04:26,733 --> 00:04:29,069 Anybody here? 129 00:04:29,102 --> 00:04:30,000 My goodness, me. 130 00:04:30,000 --> 00:04:30,637 My goodness, me. 131 00:04:30,670 --> 00:04:31,771 No one at the front desk. 132 00:04:39,446 --> 00:04:42,582 Hello? 133 00:04:42,616 --> 00:04:44,217 Sir, are you a customer or-- 134 00:04:44,250 --> 00:04:46,086 Mr. Ramsay, no. I'm the owner. 135 00:04:46,119 --> 00:04:48,288 You're the owner. Huh. Right. 136 00:04:48,321 --> 00:04:49,356 How are you? 137 00:04:49,389 --> 00:04:50,957 Very well. How are you? Pleasure to see you. 138 00:04:50,991 --> 00:04:52,492 Um, good to see you too. 139 00:04:52,525 --> 00:04:53,960 Didn't expect to see you at the bar. 140 00:04:53,994 --> 00:04:55,161 You've got no one at the front desk there. 141 00:04:55,195 --> 00:04:56,630 That's today, yeah. 142 00:04:56,663 --> 00:04:59,165 As soon as Chef Ramsay showed up, panic set in, 143 00:04:59,199 --> 00:05:00,000 and I started getting the butterflies. 144 00:05:00,000 --> 00:05:00,533 and I started getting the butterflies. 145 00:05:00,567 --> 00:05:02,335 We're pretty slow this time of day, so... 146 00:05:02,369 --> 00:05:03,336 Slow. 147 00:05:03,370 --> 00:05:04,671 Is that normal? 148 00:05:04,704 --> 00:05:05,672 It is normal for lunch, yeah. 149 00:05:05,705 --> 00:05:07,674 Right. Hello. 150 00:05:07,707 --> 00:05:09,009 This is my wife Madalyn. 151 00:05:09,042 --> 00:05:10,010 Hi. How are you? Right. How are you? 152 00:05:10,043 --> 00:05:11,144 Good. Nice to see you. 153 00:05:11,177 --> 00:05:12,612 You too. Eric. 154 00:05:12,646 --> 00:05:13,847 Eric. Good to see you. Good to see you. 155 00:05:13,880 --> 00:05:15,515 I'm not intimidated by Gordon. 156 00:05:15,548 --> 00:05:16,783 We're here to get a job done, 157 00:05:16,816 --> 00:05:18,551 and we better do the job the best we can. 158 00:05:18,585 --> 00:05:19,986 And if he can help us, great. 159 00:05:20,020 --> 00:05:23,256 If he can't, then he can go himself. 160 00:05:23,289 --> 00:05:24,491 Well, first of all, I'm happy to be here. 161 00:05:24,524 --> 00:05:27,627 I'm somewhat taken aback by walking in 162 00:05:27,661 --> 00:05:29,896 and happening to see how beautiful this place is. 163 00:05:29,929 --> 00:05:30,000 What's wrong with it? 164 00:05:30,000 --> 00:05:31,097 What's wrong with it? 165 00:05:31,131 --> 00:05:34,567 I'm not restaurant material, 166 00:05:34,601 --> 00:05:35,769 I found out. Uh-huh. 167 00:05:35,802 --> 00:05:37,871 I'm a contractor who jumped into this, 168 00:05:37,904 --> 00:05:40,073 who thought I'd get great managers, 169 00:05:40,106 --> 00:05:41,908 good floor people, I'd sit back 170 00:05:41,941 --> 00:05:43,076 and have a couple of wines at the bar. 171 00:05:43,109 --> 00:05:44,511 I wish opening restaurants were that easy. 172 00:05:44,544 --> 00:05:46,146 Yeah, right. 173 00:05:46,179 --> 00:05:47,514 Yeah, I'm learning as I go. 174 00:05:47,547 --> 00:05:50,517 It can put you in a hole real fast, a restaurant. 175 00:05:50,550 --> 00:05:51,551 I don't know where to go. 176 00:05:51,584 --> 00:05:53,653 Okay, well, I've just arrived. 177 00:05:53,687 --> 00:05:54,821 Yeah? I'm starving. 178 00:05:54,854 --> 00:05:57,357 I'm gonna have some lunch. 179 00:05:57,390 --> 00:05:58,525 And then we'll talk after, yeah? 180 00:05:58,558 --> 00:06:00,000 Yeah, I want to cook him a great meal. 181 00:06:00,000 --> 00:06:01,161 Yeah, I want to cook him a great meal. 182 00:06:01,194 --> 00:06:03,997 And I'm gonna let him find out the problems in the restaurant 183 00:06:04,030 --> 00:06:06,132 besides mine, 'cause I don't think mine's a problem. 184 00:06:06,166 --> 00:06:07,434 Oh, dear. 185 00:06:07,467 --> 00:06:09,069 Thank you. Okay. You're welcome. 186 00:06:09,102 --> 00:06:10,470 So steakhouse. 187 00:06:10,503 --> 00:06:12,572 Oh, dear. 188 00:06:12,605 --> 00:06:14,140 No porterhouse. 189 00:06:14,174 --> 00:06:15,508 No New York. 190 00:06:15,542 --> 00:06:18,978 No rump. There's only two cuts of steak. 191 00:06:19,012 --> 00:06:21,614 Two steaks on the menu in a steakhouse? 192 00:06:21,648 --> 00:06:24,017 It should be minimum eight to ten. 193 00:06:24,050 --> 00:06:25,385 How are you? Welcome to PJ's. 194 00:06:25,418 --> 00:06:26,386 My name's Colin. Very well, thank you. 195 00:06:26,419 --> 00:06:27,487 How are you? Doing great. 196 00:06:27,520 --> 00:06:28,922 Thank you for joining us. Good to see you. 197 00:06:28,955 --> 00:06:30,000 So I'll start with crab cakes. 198 00:06:30,000 --> 00:06:30,990 So I'll start with crab cakes. 199 00:06:31,024 --> 00:06:33,493 Then maybe the shrimp and roasted garlic ravioli. 200 00:06:33,526 --> 00:06:35,628 And then I'll have the filet mignon 201 00:06:35,662 --> 00:06:37,197 with the Gorgonzola demi-glace. 202 00:06:37,230 --> 00:06:39,099 All right, I'll go put this in for you. 203 00:06:39,132 --> 00:06:40,533 Thank you, Colin. No problem. 204 00:06:40,567 --> 00:06:42,569 I know Eric's a good chef. 205 00:06:42,602 --> 00:06:45,038 So what's to be nervous about? 206 00:06:45,071 --> 00:06:46,139 What'd he order? 207 00:06:46,172 --> 00:06:47,674 Crab cakes plus filet mignon 208 00:06:47,707 --> 00:06:49,609 with Gorgonzola medium rare and a shrimp ravioli. 209 00:06:49,642 --> 00:06:50,744 Write it down. 210 00:06:50,777 --> 00:06:52,078 I just love what I do. 211 00:06:52,112 --> 00:06:53,346 This is perfect. 212 00:06:53,379 --> 00:06:54,748 My food is good, and if he critiques it 213 00:06:54,781 --> 00:06:56,683 like I seen him critique other people's food, 214 00:06:56,716 --> 00:06:57,917 I'm gonna probably throw it at him. 215 00:06:59,352 --> 00:07:00,000 What is that? 216 00:07:00,000 --> 00:07:00,353 What is that? 217 00:07:00,386 --> 00:07:01,387 The crab cake. 218 00:07:01,421 --> 00:07:03,022 Somebody spit on my plate? 219 00:07:03,056 --> 00:07:04,424 What is that on there? That's coulis mango sauce. 220 00:07:04,457 --> 00:07:05,458 Oh, coulis mango. 221 00:07:05,492 --> 00:07:06,793 Thank you. 222 00:07:06,826 --> 00:07:08,461 It's like something out of a modern art museum. 223 00:07:08,495 --> 00:07:10,296 Splat. 224 00:07:10,330 --> 00:07:11,331 Okay. 225 00:07:13,466 --> 00:07:15,969 Wow. That's disgusting. 226 00:07:17,036 --> 00:07:18,905 It's rancid. 227 00:07:20,673 --> 00:07:24,144 Plastic bits of crap running through the crab cakes. 228 00:07:24,177 --> 00:07:25,411 Is everything okay? 229 00:07:25,445 --> 00:07:26,880 Yeah, the chef sent out a little surprise. 230 00:07:26,913 --> 00:07:28,448 Bits of plastic running through there. 231 00:07:28,481 --> 00:07:29,582 See the plastic? 232 00:07:29,616 --> 00:07:30,000 I don't know where it came from, 233 00:07:30,000 --> 00:07:30,583 I don't know where it came from, 234 00:07:30,617 --> 00:07:31,751 but it's definitely in there. 235 00:07:31,785 --> 00:07:33,052 I'm done with that. Thanks. 236 00:07:33,086 --> 00:07:34,788 Okay. 237 00:07:34,821 --> 00:07:36,856 Severe warning 238 00:07:36,890 --> 00:07:38,391 of what's to come. 239 00:07:38,424 --> 00:07:39,392 Eric. 240 00:07:39,425 --> 00:07:41,861 He found a piece of plastic in there. 241 00:07:41,895 --> 00:07:44,597 Where's that from? 242 00:07:45,965 --> 00:07:47,767 him. 243 00:07:47,801 --> 00:07:50,904 I have no idea where that plastic came from. 244 00:07:50,937 --> 00:07:52,572 It just happened to appear. 245 00:07:52,605 --> 00:07:55,308 I don't even have plastic in my kitchen. 246 00:07:59,312 --> 00:08:00,000 The owner sat at the bar watching television. 247 00:08:00,000 --> 00:08:01,815 The owner sat at the bar watching television. 248 00:08:01,848 --> 00:08:03,750 And they're wondering why they're not doing well. 249 00:08:04,818 --> 00:08:05,885 Hi. 250 00:08:05,919 --> 00:08:07,420 Is that Joe's seat there at the end? 251 00:08:07,453 --> 00:08:08,721 Yes. 252 00:08:08,755 --> 00:08:09,856 All the time. 253 00:08:09,889 --> 00:08:11,457 He'll sit there most of the night. 254 00:08:11,491 --> 00:08:13,293 Oh, dear. 255 00:08:14,460 --> 00:08:16,296 Joe does need to get off his ass 256 00:08:16,329 --> 00:08:17,864 and start paying attention. 257 00:08:19,098 --> 00:08:20,667 Oh, here's my food. Fantastic. 258 00:08:20,700 --> 00:08:22,235 Let me leave you alone to eat. 259 00:08:22,268 --> 00:08:23,236 Madalyn, thank you. 260 00:08:23,269 --> 00:08:26,673 Lovely. Thank you. 261 00:08:26,706 --> 00:08:29,375 Let's see. 262 00:08:34,180 --> 00:08:35,248 How'd you like the steak? 263 00:08:35,281 --> 00:08:37,283 Umm... quite tough. 264 00:08:37,317 --> 00:08:38,451 Are they always served with raw onions or-- 265 00:08:38,484 --> 00:08:40,153 Yeah. Nah. 266 00:08:40,186 --> 00:08:41,955 Thank you. My pleasure. 267 00:08:41,988 --> 00:08:44,457 He said the beef's a little tough. 268 00:08:47,360 --> 00:08:48,995 There's nothing positive being said. 269 00:08:49,028 --> 00:08:51,197 I don't really suck that bad, you know? 270 00:08:52,599 --> 00:08:54,434 Oh, dear, that looks 271 00:08:54,467 --> 00:08:57,837 like the biggest pile of 272 00:08:57,871 --> 00:08:59,239 ever to be served in Queens. 273 00:08:59,272 --> 00:09:00,000 My God. 274 00:09:00,000 --> 00:09:01,341 My God. 275 00:09:04,110 --> 00:09:06,145 The raviolis are disgusting, 276 00:09:06,179 --> 00:09:10,216 tart, tannin, and just a mouthful 277 00:09:10,250 --> 00:09:11,985 of acidic, thick, rich, creamy sauce 278 00:09:12,018 --> 00:09:13,853 that tastes like there's a buzz in your mouth. 279 00:09:13,887 --> 00:09:17,090 It just seemed like Chef Ramsay didn't like anything. 280 00:09:17,123 --> 00:09:19,058 Excuse me. Oh, God. 281 00:09:19,092 --> 00:09:21,194 Ooh, dear. This is really bad. 282 00:09:21,227 --> 00:09:23,863 I can really start to understand 283 00:09:23,897 --> 00:09:28,534 why Queens is running as fast as it can from PJ's. 284 00:09:30,970 --> 00:09:32,071 Disgusted by the food 285 00:09:32,105 --> 00:09:33,239 in this beautiful restaurant, 286 00:09:33,273 --> 00:09:35,842 Chef Ramsay heads to the problem area-- 287 00:09:35,875 --> 00:09:36,943 the kitchen. 288 00:09:36,976 --> 00:09:38,544 Did you cook everything? Yeah. 289 00:09:38,578 --> 00:09:40,713 That was pretty embarrassing. 290 00:09:43,249 --> 00:09:46,185 100% pissed me off 291 00:09:46,219 --> 00:09:48,388 that Chef Ramsay didn't enjoy my meal. 292 00:09:48,421 --> 00:09:49,989 What's with the coulis? 293 00:09:50,023 --> 00:09:51,691 It's like something out of a modern art museum. 294 00:09:51,724 --> 00:09:52,792 Splat. 295 00:09:52,825 --> 00:09:53,793 Where's that from? 296 00:09:53,826 --> 00:09:55,428 From a can. From a can. 297 00:09:55,461 --> 00:09:57,697 Disgusting. 298 00:09:57,730 --> 00:10:00,000 The steak. Filet should melt in your mouth, 299 00:10:00,000 --> 00:10:00,500 The steak. Filet should melt in your mouth, 300 00:10:00,533 --> 00:10:01,801 and it did nothing of the sort. 301 00:10:01,834 --> 00:10:03,169 It's what we could afford. 302 00:10:04,203 --> 00:10:05,238 Eric, come around, 303 00:10:05,271 --> 00:10:06,739 so I can talk to you properly. 304 00:10:06,773 --> 00:10:08,308 I was shocked. 305 00:10:08,341 --> 00:10:09,609 I really thought that Eric's food 306 00:10:09,642 --> 00:10:14,380 was a lot better than what Chef Ramsay said it was. 307 00:10:14,414 --> 00:10:16,683 The food was. I get a lot of compliments, man. 308 00:10:16,716 --> 00:10:18,151 A lot. 309 00:10:18,184 --> 00:10:19,152 A lot of compliments from where? 310 00:10:19,185 --> 00:10:21,321 The place is empty. 311 00:10:21,354 --> 00:10:22,455 Who's running the place? 312 00:10:24,157 --> 00:10:25,358 For the most part, I am. 313 00:10:25,391 --> 00:10:27,393 Oh, please. 314 00:10:27,427 --> 00:10:28,561 First of all, I'm here every day. 315 00:10:28,594 --> 00:10:29,896 You're not here every day. 316 00:10:29,929 --> 00:10:30,000 I'm not here enough to mother him. 317 00:10:30,000 --> 00:10:31,864 I'm not here enough to mother him. 318 00:10:31,898 --> 00:10:33,666 But I am here. 319 00:10:33,700 --> 00:10:34,901 He should be here, 320 00:10:34,934 --> 00:10:36,302 but he's not doing it. 321 00:10:36,336 --> 00:10:38,438 If you're here really overseeing everything, 322 00:10:38,471 --> 00:10:39,605 then these problems aren't gonna be here, 323 00:10:39,639 --> 00:10:41,674 so get your ass off the barstool 324 00:10:41,708 --> 00:10:42,942 and stand in here and do it 325 00:10:42,976 --> 00:10:44,243 every single night. 326 00:10:44,277 --> 00:10:46,112 Can you motivate yourself 327 00:10:46,145 --> 00:10:47,246 to want to keep the restaurant open? 328 00:10:47,280 --> 00:10:49,315 I don't know. 329 00:10:49,349 --> 00:10:52,318 Well, he's given up. I see that in myself, yeah. 330 00:10:52,352 --> 00:10:53,886 I've given up. 331 00:10:53,920 --> 00:10:55,421 Guys, I'm sorry, 332 00:10:55,455 --> 00:10:57,924 But take one good look at yourselves first. 333 00:10:57,957 --> 00:10:59,392 If there's one thing that has to change, 334 00:10:59,425 --> 00:11:00,000 it's people's attitude around here. 335 00:11:00,000 --> 00:11:01,427 it's people's attitude around here. 336 00:11:01,461 --> 00:11:02,595 Whether you like it or not, 337 00:11:02,628 --> 00:11:04,430 you are "restauranteurs." 338 00:11:04,464 --> 00:11:05,665 You have the responsibility 339 00:11:05,698 --> 00:11:07,667 of making this place work. Yup. 340 00:11:07,700 --> 00:11:08,668 And there's too many people turning their backs 341 00:11:08,701 --> 00:11:10,536 on things that are wrong. 342 00:11:10,570 --> 00:11:12,138 I gotta get some fresh air. 343 00:11:12,171 --> 00:11:14,140 What a shame. 344 00:11:14,173 --> 00:11:15,775 We have absolutely no idea 345 00:11:15,808 --> 00:11:16,976 what we're doing here. 346 00:11:17,010 --> 00:11:18,511 It's just a big disaster. 347 00:11:18,544 --> 00:11:20,046 Are we opening for dinner? 348 00:11:20,079 --> 00:11:21,614 Coming up 349 00:11:21,647 --> 00:11:22,749 on Kitchen Nightmares... 350 00:11:22,782 --> 00:11:24,350 Madalyn makes a confession. 351 00:11:24,384 --> 00:11:26,052 I was worried. 352 00:11:26,085 --> 00:11:28,154 And a shocking family secret is revealed. 353 00:11:28,187 --> 00:11:30,000 Oh, my God. 354 00:11:30,000 --> 00:11:30,423 Oh, my God. 355 00:11:30,456 --> 00:11:31,624 Then at dinner service, 356 00:11:31,657 --> 00:11:33,192 Eric's head is spinning. 357 00:11:33,226 --> 00:11:35,261 I'm so lost, man. 358 00:11:35,294 --> 00:11:36,396 Joe is drinking at the bar. 359 00:11:36,429 --> 00:11:38,297 Give me a glass of Shiraz. 360 00:11:38,331 --> 00:11:40,700 And Madalyn is ready to call it quits. 361 00:11:40,733 --> 00:11:42,101 It's not even worth being open. 362 00:11:42,135 --> 00:11:43,736 It's a New York mess, 363 00:11:43,770 --> 00:11:45,838 and Chef Ramsay is caught in the middle. 364 00:11:53,366 --> 00:11:54,667 After a miserable lunch, 365 00:11:54,700 --> 00:11:57,904 Gordon takes time to sit down with the one person 366 00:11:57,937 --> 00:11:59,872 who appears to have not given up-- 367 00:11:59,906 --> 00:12:01,707 Joe's wife Madalyn. 368 00:12:01,741 --> 00:12:03,509 The word "PJ," where does that come from? 369 00:12:03,543 --> 00:12:05,444 Joe's brother. Joe's brother. 370 00:12:05,478 --> 00:12:06,812 Joe's brother owned 371 00:12:06,846 --> 00:12:09,382 an Irish bar-restaurant here ten years ago. 372 00:12:09,415 --> 00:12:12,485 And he died when it was at its peak. 373 00:12:12,518 --> 00:12:13,953 He died. 374 00:12:13,986 --> 00:12:15,955 How close were they? 375 00:12:15,988 --> 00:12:17,056 They were best friends. 376 00:12:17,089 --> 00:12:18,558 And he was very sad. 377 00:12:18,591 --> 00:12:19,926 He was empty. 378 00:12:19,959 --> 00:12:20,476 I was worried for his welfare. 379 00:12:20,476 --> 00:12:21,460 I was worried for his welfare. 380 00:12:21,494 --> 00:12:23,930 I was worried. 381 00:12:23,963 --> 00:12:25,264 And when this place came for rent, 382 00:12:25,298 --> 00:12:26,265 he came home and told me about it. 383 00:12:26,299 --> 00:12:27,900 So I told him, you know, 384 00:12:27,934 --> 00:12:29,702 get the key, and we'll put 385 00:12:29,735 --> 00:12:31,537 his brother's name back over the door, 386 00:12:31,571 --> 00:12:33,573 and he spent all the money, 387 00:12:33,606 --> 00:12:35,508 but it helped him. 388 00:12:37,109 --> 00:12:39,478 It's getting to him now, just the money. 389 00:12:39,512 --> 00:12:41,714 And I think that's why he's at that bar 390 00:12:41,747 --> 00:12:43,149 having drinks because he's looking around. 391 00:12:43,182 --> 00:12:44,817 He is embarrassed 392 00:12:44,850 --> 00:12:45,952 at how this turned out. 393 00:12:45,985 --> 00:12:47,820 How much did he spend? $1.2 million. 394 00:12:47,853 --> 00:12:49,522 To build it. 395 00:12:49,555 --> 00:12:50,476 What does it need to take per week to break even? 396 00:12:50,476 --> 00:12:51,824 What does it need to take per week to break even? 397 00:12:51,857 --> 00:12:54,627 About $17,000 to $18,000. 398 00:12:54,660 --> 00:12:56,395 What's it currently running at now? 399 00:12:56,429 --> 00:12:57,563 $4,000. 400 00:12:57,597 --> 00:13:01,767 $4,000? Oh, my God. 401 00:13:01,801 --> 00:13:03,636 Take me back. 402 00:13:03,669 --> 00:13:05,204 Joe was very successful before he opened the restaurant. 403 00:13:05,238 --> 00:13:06,305 Yes. 404 00:13:06,339 --> 00:13:08,207 Yeah, in construction? Yes. 405 00:13:08,241 --> 00:13:09,809 And where were you living at the time 406 00:13:09,842 --> 00:13:11,510 when it was-- When we were successful? 407 00:13:11,544 --> 00:13:12,812 Yeah. I designed a house. 408 00:13:12,845 --> 00:13:14,380 It was incredible. 409 00:13:14,413 --> 00:13:15,748 So you designed your dream house. 410 00:13:15,781 --> 00:13:17,183 Yes. 411 00:13:17,216 --> 00:13:18,251 But we sold it. 412 00:13:18,284 --> 00:13:19,318 You sold the house to keep 413 00:13:19,352 --> 00:13:20,419 the business open? Yes. 414 00:13:20,453 --> 00:13:20,476 We got rid of everything to stay here. 415 00:13:20,476 --> 00:13:23,189 We got rid of everything to stay here. 416 00:13:23,222 --> 00:13:26,259 But this restaurant did more for me than my house. 417 00:13:26,292 --> 00:13:27,526 It brought my husband back. 418 00:13:29,729 --> 00:13:34,100 How do you-- how do you walk away from that? 419 00:13:34,133 --> 00:13:35,768 I can't. 420 00:13:35,801 --> 00:13:36,802 This is unbelievable. 421 00:13:36,836 --> 00:13:38,471 Well, that's helped me 422 00:13:38,504 --> 00:13:41,307 to understand the background. 423 00:13:41,340 --> 00:13:46,145 As much as it has cost us to keep this place opened, 424 00:13:46,178 --> 00:13:49,949 at the same time, it gave us back Joe. 425 00:13:49,982 --> 00:13:50,476 And we just can't let it go. 426 00:13:50,476 --> 00:13:52,685 And we just can't let it go. 427 00:13:52,718 --> 00:13:53,986 We'll do whatever we have to do 428 00:13:54,020 --> 00:13:55,621 to keep this place going. 429 00:13:58,157 --> 00:14:00,359 After his chat with Madalyn, 430 00:14:00,393 --> 00:14:01,527 Gordon has a better understanding 431 00:14:01,560 --> 00:14:04,230 of what PJ means to this family. 432 00:14:04,263 --> 00:14:07,300 Now he wants to learn more about how the business operates. 433 00:14:07,333 --> 00:14:08,501 And there's no better way to do that 434 00:14:08,534 --> 00:14:11,704 than watching a dinner service. 435 00:14:11,737 --> 00:14:13,005 Hi, good evening. Welcome to PJ's. 436 00:14:13,039 --> 00:14:14,507 Thank you. Can I take your coat? 437 00:14:14,540 --> 00:14:17,043 Oh, actually, I'm real comfortable. 438 00:14:17,076 --> 00:14:19,078 You have to leave it here. 439 00:14:19,111 --> 00:14:20,279 Okay, Colin, take these two. 440 00:14:20,313 --> 00:14:20,476 As is the case with many 441 00:14:20,476 --> 00:14:23,349 As is the case with many 442 00:14:23,382 --> 00:14:24,884 Of the restaurants that Chef Ramsay visits, 443 00:14:24,917 --> 00:14:26,585 the word has spread in the community. 444 00:14:26,619 --> 00:14:29,855 And PJ's is much busier than normal. 445 00:14:32,291 --> 00:14:34,560 I'm not used to being the hostess. 446 00:14:34,593 --> 00:14:37,063 How would you like that cooked? Well done? 447 00:14:38,264 --> 00:14:40,566 Ordering a salmon, well. 448 00:14:40,599 --> 00:14:42,501 I just know what's good, and I know what's bad. 449 00:14:42,535 --> 00:14:44,103 And I know I can handle the job. 450 00:14:44,136 --> 00:14:45,471 I know I can do the job really well. 451 00:14:45,504 --> 00:14:46,572 'Cause my food is good. 452 00:14:46,605 --> 00:14:48,407 How are the stuffed mushrooms coming? 453 00:14:50,943 --> 00:14:52,345 Talk to me for two seconds. 454 00:14:54,780 --> 00:14:56,716 He literally doesn't talk behind the line. 455 00:14:56,749 --> 00:14:58,284 He doesn't communicate with me. 456 00:14:58,317 --> 00:14:59,885 Especially when it's busy. 457 00:14:59,919 --> 00:15:01,654 The worst situation in the world. 458 00:15:01,687 --> 00:15:02,822 Eric. Yes, sir. 459 00:15:02,855 --> 00:15:03,989 You got to talk to them. Come on. 460 00:15:04,023 --> 00:15:05,257 At least talk. 461 00:15:05,291 --> 00:15:06,292 What table is this? 462 00:15:11,297 --> 00:15:12,932 Eric's lack of communication 463 00:15:12,965 --> 00:15:15,201 has the staff waiting for direction 464 00:15:15,234 --> 00:15:16,936 and the diners waiting for food. 465 00:15:21,173 --> 00:15:24,043 Customers normally wait this long for entrees? 466 00:15:24,076 --> 00:15:25,378 Yes. Yeah? 467 00:15:25,411 --> 00:15:27,046 It usually takes two hours to eat here. 468 00:15:27,079 --> 00:15:29,582 Two hours? Two hours from start to finish. 469 00:15:32,518 --> 00:15:34,186 Eric, 470 00:15:34,220 --> 00:15:35,388 they're starting to complain now 471 00:15:35,421 --> 00:15:36,589 that there's no food out there. 472 00:15:36,622 --> 00:15:37,857 Come on, you can do better than this, 473 00:15:37,890 --> 00:15:38,858 can't you? 474 00:15:38,891 --> 00:15:39,859 Do you give a? 475 00:15:39,892 --> 00:15:40,860 Yeah, I give a. 476 00:15:40,893 --> 00:15:41,961 Come on then, big man. 477 00:15:41,994 --> 00:15:43,062 This is a steakhouse, yes? 478 00:15:43,095 --> 00:15:44,430 PJ's Steakhouse? PJ's Steakhouse. 479 00:15:44,463 --> 00:15:46,298 Yeah, pathetic joke. 480 00:15:46,332 --> 00:15:48,701 That's what it stands for. 481 00:15:48,734 --> 00:15:50,169 Come on, guys. 482 00:15:50,202 --> 00:15:50,476 Nobody looks too happy here. 483 00:15:50,476 --> 00:15:54,473 Nobody looks too happy here. 484 00:15:54,507 --> 00:15:55,474 You didn't get your dinner yet? 485 00:15:55,508 --> 00:15:57,009 Okay. 486 00:15:58,944 --> 00:16:01,080 For the amount of people we had tonight, 487 00:16:01,113 --> 00:16:02,081 it was a ridiculous amount of time 488 00:16:02,114 --> 00:16:03,115 they had to wait for their food. 489 00:16:06,519 --> 00:16:08,154 Eric, how long on that 16? 490 00:16:08,187 --> 00:16:09,388 Putting it up right now. 491 00:16:09,422 --> 00:16:11,290 An hour into dinner service, 492 00:16:11,323 --> 00:16:14,126 food is finally leaving the kitchen. 493 00:16:14,160 --> 00:16:15,728 Because of the amount of customers, 494 00:16:15,761 --> 00:16:17,296 everyone is delivering the food. 495 00:16:17,329 --> 00:16:19,999 Even Madalyn. Gorgonzola? 496 00:16:20,032 --> 00:16:20,476 Who's clearly not comfortable with the job. 497 00:16:20,476 --> 00:16:22,268 Who's clearly not comfortable with the job. 498 00:16:22,301 --> 00:16:23,702 All right. 499 00:16:23,736 --> 00:16:25,070 You had the spinach, I had the... 500 00:16:25,104 --> 00:16:26,539 Listen. I had the spinach. 501 00:16:26,572 --> 00:16:28,240 Let's go over this, okay? 502 00:16:28,274 --> 00:16:29,975 Not a waitress, not a hostess. 503 00:16:30,009 --> 00:16:31,377 I only own it. 504 00:16:31,410 --> 00:16:33,379 So I know nothing about the food. 505 00:16:34,480 --> 00:16:36,582 I am probably the only person 506 00:16:36,615 --> 00:16:37,850 who owns a restaurant in the world 507 00:16:37,883 --> 00:16:40,219 who wouldn't know what good food is. 508 00:16:40,252 --> 00:16:41,487 That's the truth. 509 00:16:41,520 --> 00:16:43,823 I left that part up to Joe from the beginning. 510 00:16:43,856 --> 00:16:45,925 Give me a glass of Shiraz. 511 00:16:47,126 --> 00:16:48,794 It's an hour and a half 512 00:16:48,828 --> 00:16:49,929 into dinner service. 513 00:16:49,962 --> 00:16:50,476 Table 30, all the apps are in the window. 514 00:16:50,476 --> 00:16:51,664 Table 30, all the apps are in the window. 515 00:16:51,697 --> 00:16:52,932 Many customers 516 00:16:52,965 --> 00:16:53,999 have received food. 517 00:16:54,033 --> 00:16:55,267 This is, like, really weird. 518 00:16:55,301 --> 00:16:56,902 But for most, 519 00:16:56,936 --> 00:16:58,170 It wasn't worth the wait. 520 00:16:58,204 --> 00:17:00,105 That's really gross. You don't like it? 521 00:17:00,139 --> 00:17:01,407 It tastes like lemonade. 522 00:17:01,440 --> 00:17:02,741 Lemonade? Yeah, yeah. 523 00:17:02,775 --> 00:17:04,076 Wow. Okay. 524 00:17:04,109 --> 00:17:06,745 So I'll tell the chef about the chicken. 525 00:17:08,547 --> 00:17:10,683 Why? 526 00:17:12,084 --> 00:17:14,453 And what do you want me to do with it? 527 00:17:15,621 --> 00:17:17,223 I'll have a word with them. 528 00:17:17,256 --> 00:17:19,258 I went to check the menu. 529 00:17:19,291 --> 00:17:20,476 It's chicken madeira. 530 00:17:20,476 --> 00:17:21,360 It's chicken madeira. 531 00:17:21,393 --> 00:17:22,928 And I will have them take it off for you. 532 00:17:22,962 --> 00:17:24,897 Well, you didn't even recognize it? 533 00:17:26,599 --> 00:17:29,535 Okay. Thank you. 534 00:17:29,568 --> 00:17:30,836 Thank you. 535 00:17:32,905 --> 00:17:35,908 I just don't know how to have better manners at the table. 536 00:17:36,942 --> 00:17:38,177 How long on 23? 537 00:17:38,210 --> 00:17:39,678 - Salmon and the filet. - That salmon's. 538 00:17:39,712 --> 00:17:40,746 Come on, guys. 539 00:17:40,779 --> 00:17:42,147 Eric, touch the top of that salmon. 540 00:17:42,181 --> 00:17:43,949 It's like a bullet. Yeah, it's too overdone. 541 00:17:43,983 --> 00:17:45,718 It's only gonna come back. 542 00:17:45,751 --> 00:17:47,720 Chef Ramsay is standing there 543 00:17:47,753 --> 00:17:50,055 And catching the mistakes as they're happening. 544 00:17:50,089 --> 00:17:50,476 Look at the crap underneath there. 545 00:17:50,476 --> 00:17:51,790 Look at the crap underneath there. 546 00:17:51,824 --> 00:17:53,025 Look at that. 547 00:17:53,058 --> 00:17:54,560 Eric, that's well-done. 548 00:17:54,593 --> 00:17:56,595 Everything just feels like it's turning downward. 549 00:17:56,629 --> 00:17:58,364 What's that there? 550 00:17:58,397 --> 00:17:59,832 Yeah, that's not medium. 551 00:17:59,865 --> 00:18:01,200 It's a disaster. 552 00:18:01,233 --> 00:18:03,168 It was horrible to watch it just fall apart. 553 00:18:03,202 --> 00:18:04,169 Come on. 554 00:18:04,203 --> 00:18:05,604 No, I can't. 555 00:18:05,638 --> 00:18:08,374 - It's too much for me. - hell. 556 00:18:17,483 --> 00:18:18,984 Full of unhappy customers... 557 00:18:19,018 --> 00:18:20,586 The chicken is chewy. 558 00:18:20,620 --> 00:18:22,554 And a kitchen falling apart... 559 00:18:22,588 --> 00:18:24,523 Look at that. Eric that's well-done. 560 00:18:25,758 --> 00:18:26,725 Chef Ramsay has seen 561 00:18:26,759 --> 00:18:28,160 enough of the dinner service 562 00:18:28,193 --> 00:18:29,728 and heads to the storage area 563 00:18:29,762 --> 00:18:32,398 to see what problems lie below. 564 00:18:32,431 --> 00:18:35,034 What is that in there? 565 00:18:35,067 --> 00:18:37,136 Stuck to the cardboard box. 566 00:18:37,169 --> 00:18:39,204 No one gives a about. Look. 567 00:18:43,308 --> 00:18:45,210 Oh, my God. 568 00:18:45,244 --> 00:18:46,278 Look at that. 569 00:18:47,713 --> 00:18:49,048 Ugh,. 570 00:18:49,081 --> 00:18:53,285 What is that? 571 00:18:53,318 --> 00:18:57,022 Blech. 572 00:18:57,056 --> 00:18:58,757 That just sums up the whole restaurant. 573 00:18:58,791 --> 00:19:01,260 Fading away. Rotten. 574 00:19:01,293 --> 00:19:04,797 And just one big embarrassment. 575 00:19:04,830 --> 00:19:07,366 Blech. 576 00:19:07,399 --> 00:19:10,702 Embarrassing. 577 00:19:10,736 --> 00:19:12,425 Chef Ramsay knows that tonight's dinner service 578 00:19:12,425 --> 00:19:12,971 Chef Ramsay knows that tonight's dinner service 579 00:19:13,005 --> 00:19:14,807 was not lost on Joe and Madalyn. 580 00:19:14,840 --> 00:19:16,241 Thank you. 581 00:19:16,275 --> 00:19:17,976 But he wants to make sure they have 582 00:19:18,010 --> 00:19:19,378 a complete picture of the state 583 00:19:19,411 --> 00:19:20,746 of the restaurant. 584 00:19:20,779 --> 00:19:21,914 Ay-yi-yi. 585 00:19:21,947 --> 00:19:23,282 This is so hard. 586 00:19:23,315 --> 00:19:24,917 You know that. 587 00:19:24,950 --> 00:19:27,186 I've just come to the conclusion that no one gives a. 588 00:19:29,788 --> 00:19:31,990 Stay there. 589 00:19:32,024 --> 00:19:33,158 When Chef Ramsay walked in that box, 590 00:19:33,192 --> 00:19:34,426 I was terrified. 591 00:19:34,460 --> 00:19:36,195 This is the big kick in the bollocks. 592 00:19:40,265 --> 00:19:42,425 I'm not here for this. 593 00:19:42,425 --> 00:19:42,768 I'm not here for this. 594 00:19:43,869 --> 00:19:46,839 We're using horrible plastic lemon juice 595 00:19:46,872 --> 00:19:48,340 in a sauce that a customer complained about 596 00:19:48,373 --> 00:19:49,775 the fact that it tasted of lemon. 597 00:19:49,808 --> 00:19:51,343 We've got fresh lemons downstairs 598 00:19:51,376 --> 00:19:53,078 that have gone rotten. 599 00:19:53,112 --> 00:19:54,580 I just can't believe it. 600 00:19:54,613 --> 00:19:58,550 If it was me, I'd be down with a toothbrush. 601 00:19:58,584 --> 00:19:59,852 Here's the killer blow for me. 602 00:19:59,885 --> 00:20:01,487 Just that one there. 603 00:20:03,922 --> 00:20:05,491 Dealing with the restaurant and the food 604 00:20:05,524 --> 00:20:07,426 and the customer's one thing. 605 00:20:07,459 --> 00:20:09,628 But where the do you start with that? 606 00:20:10,863 --> 00:20:12,425 It was beyond bad. 607 00:20:12,425 --> 00:20:13,832 It was beyond bad. 608 00:20:13,866 --> 00:20:15,968 It's such a lack of pride. 609 00:20:16,001 --> 00:20:18,270 It's such a lack of caring. 610 00:20:18,303 --> 00:20:20,272 Who knows what the goes on 611 00:20:20,305 --> 00:20:22,674 behind our back? I don't know. 612 00:20:24,610 --> 00:20:26,812 It is your job 613 00:20:26,845 --> 00:20:28,680 to go in that walk-in box 614 00:20:28,714 --> 00:20:30,282 and rotate your stock and clean it out. 615 00:20:30,315 --> 00:20:32,217 And it's part of our job 616 00:20:32,251 --> 00:20:33,252 to make sure he does it. 617 00:20:33,285 --> 00:20:34,653 Why should I have 618 00:20:34,686 --> 00:20:37,222 to worry about this? 619 00:20:37,256 --> 00:20:39,491 'Cause it's your business. 620 00:20:40,759 --> 00:20:42,425 You can't stand there and be silent 621 00:20:42,425 --> 00:20:42,594 You can't stand there and be silent 622 00:20:42,628 --> 00:20:43,795 anymore, Eric. 623 00:20:43,829 --> 00:20:45,297 You can't do that. 624 00:20:45,330 --> 00:20:47,533 It seems like the whole blame 625 00:20:47,566 --> 00:20:48,967 of this whole place is coming down on my shoulders. 626 00:20:49,001 --> 00:20:51,003 And it's not all my fault. 627 00:20:51,036 --> 00:20:53,805 I'm not the problem here. 628 00:20:53,839 --> 00:20:56,074 Quit slopping it out, guys. 629 00:20:56,108 --> 00:20:57,409 Just get a bag 630 00:20:57,442 --> 00:20:58,977 and throw it out. 631 00:21:04,850 --> 00:21:07,085 I can't believe that , can you? 632 00:21:07,119 --> 00:21:09,254 How in the name of God? 633 00:21:09,287 --> 00:21:10,956 Imagine the wasted food. 634 00:21:10,989 --> 00:21:12,391 We're worse to blame, dear. 635 00:21:12,424 --> 00:21:12,425 And I had no idea what was in there. 636 00:21:12,425 --> 00:21:14,192 And I had no idea what was in there. 637 00:21:14,226 --> 00:21:17,028 I'm very disappointed with Eric. 638 00:21:17,062 --> 00:21:18,930 I realized tonight that a lot 639 00:21:18,964 --> 00:21:20,399 of the problems in the kitchen is Eric. 640 00:21:20,432 --> 00:21:22,734 Definitely a change has to come. 641 00:21:22,768 --> 00:21:24,636 The bottom line is 642 00:21:24,669 --> 00:21:28,673 nobody around here wants to work, nobody. 643 00:21:33,044 --> 00:21:35,080 Undeterred by a rough day one, 644 00:21:35,113 --> 00:21:37,315 Chef Ramsay hits the streets of Forest Hills 645 00:21:37,349 --> 00:21:40,886 armed with a camcorder to do some grassroots research 646 00:21:40,919 --> 00:21:42,425 on what people really think of PJ's Steakhouse. 647 00:21:42,425 --> 00:21:44,256 on what people really think of PJ's Steakhouse. 648 00:21:44,289 --> 00:21:45,257 Have you got two seconds? Sure. 649 00:21:45,290 --> 00:21:46,324 PJ's, the steakhouse, 650 00:21:46,358 --> 00:21:47,526 have you heard of it? 651 00:21:47,559 --> 00:21:48,760 Have you been there? 652 00:21:48,794 --> 00:21:50,529 I have. It was not a pleasant experience. 653 00:21:50,562 --> 00:21:51,997 When was the last visit to PJ's? 654 00:21:52,030 --> 00:21:53,265 Six months ago. I boycotted it. 655 00:21:53,298 --> 00:21:54,833 Have you heard of PJ's? Yes. 656 00:21:54,866 --> 00:21:56,735 Describe the dinner. Slow, cold, not too good. 657 00:21:56,768 --> 00:21:58,003 Wouldn't go back. 658 00:21:58,036 --> 00:21:59,671 This is incredible. Thank you so much. 659 00:22:01,706 --> 00:22:04,376 After hearing what the neighborhood had to say, 660 00:22:04,409 --> 00:22:06,511 Chef Ramsay calls the owners and staff 661 00:22:06,545 --> 00:22:07,646 to a local theater. 662 00:22:07,679 --> 00:22:09,281 Take a seat. 663 00:22:09,314 --> 00:22:10,982 We're in this movie theater, 664 00:22:11,016 --> 00:22:12,425 And we have absolutely no idea what we're doing there. 665 00:22:12,425 --> 00:22:13,018 And we have absolutely no idea what we're doing there. 666 00:22:13,051 --> 00:22:15,687 This is a serious world premiere. 667 00:22:15,720 --> 00:22:17,656 And the movie's entitled 668 00:22:17,689 --> 00:22:20,192 The Word on the Street. 669 00:22:20,225 --> 00:22:21,860 Oh, gosh. Oh, no. 670 00:22:21,893 --> 00:22:23,562 I don't have a good feeling about this. 671 00:22:23,595 --> 00:22:24,996 I'm scared to see what's going to happen. 672 00:22:25,030 --> 00:22:26,798 Lights, please. 673 00:22:29,434 --> 00:22:30,902 Have you ever been to PJ's? 674 00:22:30,936 --> 00:22:32,237 PJ's, I've been there quite often actually. 675 00:22:32,270 --> 00:22:33,305 When was the last visit to PJ's? 676 00:22:33,338 --> 00:22:34,639 Six months ago. I boycotted it. 677 00:22:34,673 --> 00:22:35,941 They never cook their steak right. 678 00:22:35,974 --> 00:22:37,008 This is incredible. 679 00:22:37,042 --> 00:22:38,710 The same went on six months ago 680 00:22:38,743 --> 00:22:39,845 That I saw last night. 681 00:22:39,878 --> 00:22:41,179 How was dinner? Atrocious. 682 00:22:41,213 --> 00:22:42,425 Really? That bad? 683 00:22:42,425 --> 00:22:43,114 Really? That bad? 684 00:22:43,148 --> 00:22:44,115 My son's steak was a hockey puck. 685 00:22:44,149 --> 00:22:45,584 I actually recognized 686 00:22:45,617 --> 00:22:47,786 two of the customers that was on that tape. 687 00:22:47,819 --> 00:22:49,521 And I thought, holy. 688 00:22:49,554 --> 00:22:52,290 I ordered salmon, I got flounder. 689 00:22:52,324 --> 00:22:53,825 That's ridiculous. 690 00:22:53,859 --> 00:22:54,893 How many people have you told 691 00:22:54,926 --> 00:22:56,094 in the last six months not to go there? 692 00:22:56,127 --> 00:22:57,729 There are 66 apartments in my building. 693 00:22:57,762 --> 00:22:58,830 And you told them all not to go? 694 00:22:58,864 --> 00:23:02,701 - Yes. - It's total. 695 00:23:02,734 --> 00:23:06,404 I wanted to turn around and smack Eric in the mouth. 696 00:23:06,438 --> 00:23:07,672 That's how angry I was. 697 00:23:07,706 --> 00:23:10,242 He's behind us munching on popcorn 698 00:23:10,275 --> 00:23:11,243 with a grin on his face. 699 00:23:11,276 --> 00:23:12,425 What was the food like? Awful. 700 00:23:12,425 --> 00:23:13,044 What was the food like? Awful. 701 00:23:13,078 --> 00:23:14,246 Really? Everything was pretty horrible. 702 00:23:14,279 --> 00:23:15,447 Pretty horrible? 703 00:23:15,480 --> 00:23:17,215 Yeah, the steak was chewy, not too flavorful. 704 00:23:17,249 --> 00:23:18,583 If you had the chance to change, 705 00:23:18,617 --> 00:23:20,318 what would it be? Better food. 706 00:23:20,352 --> 00:23:21,620 Better food. 707 00:23:21,653 --> 00:23:23,088 That is from the people in the street, 708 00:23:23,121 --> 00:23:24,956 and these people are gonna keep that place open. 709 00:23:24,990 --> 00:23:26,658 My God. 710 00:23:27,826 --> 00:23:29,094 I was disgusted 711 00:23:29,127 --> 00:23:30,562 with the little movie thing we just saw. 712 00:23:30,595 --> 00:23:32,564 I don't believe it's all that true, you know? 713 00:23:32,597 --> 00:23:34,266 It's not that bad. 714 00:23:34,299 --> 00:23:35,534 Why do you find it funny? 715 00:23:35,567 --> 00:23:39,337 We sat here in an embarrassing situation. 716 00:23:39,371 --> 00:23:40,739 It's definitely nothing to laugh about, Eric. 717 00:23:40,772 --> 00:23:42,425 I don't know. I don't believe all of it. 718 00:23:42,425 --> 00:23:42,908 I don't know. I don't believe all of it. 719 00:23:44,876 --> 00:23:45,911 It infuriates me. 720 00:23:45,944 --> 00:23:46,912 If the food was good, 721 00:23:46,945 --> 00:23:49,514 they'd say it was excellent. 722 00:23:49,548 --> 00:23:51,182 We have got to start turning this around. 723 00:23:53,251 --> 00:23:56,054 Can this restaurant survive with Eric running the kitchen? 724 00:23:59,891 --> 00:24:02,861 Coming up, Chef Ramsay gives Eric a lifeline. 725 00:24:02,894 --> 00:24:03,895 Last chance tonight. 726 00:24:03,929 --> 00:24:04,963 Cook your ass off. 727 00:24:04,996 --> 00:24:06,565 But it just might end up 728 00:24:06,598 --> 00:24:08,133 being a rope to hang himself with. 729 00:24:08,166 --> 00:24:09,134 Everything's coming back. 730 00:24:09,167 --> 00:24:10,602 Can he handle the heat? 731 00:24:10,635 --> 00:24:11,770 Talk to me. 732 00:24:11,803 --> 00:24:12,425 What the you want me to say? 733 00:24:12,425 --> 00:24:13,371 What the you want me to say? 734 00:24:13,405 --> 00:24:14,673 Or will he self-destruct? 735 00:24:14,706 --> 00:24:16,675 - Stop it. - Close the door. 736 00:24:16,708 --> 00:24:18,577 Close the door. 737 00:24:18,610 --> 00:24:21,112 It's time for you and Chef Ramsay to find out. 738 00:24:21,146 --> 00:24:23,615 This business cannot go any further forward. 739 00:24:23,648 --> 00:24:25,016 That's coming up 740 00:24:25,050 --> 00:24:26,384 on Kitchen Nightmares. 741 00:24:34,003 --> 00:24:35,472 Devastated but informed 742 00:24:35,505 --> 00:24:36,906 by what they heard at the theater, 743 00:24:36,940 --> 00:24:38,808 the owners have a clear picture 744 00:24:38,842 --> 00:24:41,511 of how PJ's was perceived by the town. 745 00:24:41,544 --> 00:24:43,346 But Chef Ramsay has more. 746 00:24:43,380 --> 00:24:44,381 Um, there's one big issue. 747 00:24:44,414 --> 00:24:46,116 Eric. 748 00:24:46,149 --> 00:24:48,318 There's nothing worse than having a chef in the kitchen 749 00:24:48,351 --> 00:24:50,153 trying to produce mediocre food. 750 00:24:52,689 --> 00:24:55,658 I'm telling you, the engine room is , 751 00:24:55,692 --> 00:24:56,926 And if that's not working, 752 00:24:56,960 --> 00:24:58,434 nothing's gonna work. 753 00:24:58,434 --> 00:24:59,095 nothing's gonna work. 754 00:24:59,129 --> 00:25:01,865 This business cannot go any further forward 755 00:25:01,898 --> 00:25:03,299 with a liability like that. 756 00:25:03,333 --> 00:25:04,734 It's just gotten to a stage 757 00:25:04,768 --> 00:25:07,103 where he should have been gone a long time ago. 758 00:25:08,405 --> 00:25:09,839 You realize you're both at fault? 759 00:25:09,873 --> 00:25:10,907 Absolutely. 760 00:25:10,940 --> 00:25:12,742 Because you're accepting and tolerating 761 00:25:12,776 --> 00:25:14,544 the incompetence. Yes. 762 00:25:14,577 --> 00:25:16,012 And he's taken advantage of your weakness 763 00:25:16,046 --> 00:25:18,114 by becoming worse 764 00:25:18,148 --> 00:25:20,050 at what he's paid to do. 765 00:25:20,083 --> 00:25:22,018 I would like to give him a last chance tonight. 766 00:25:22,052 --> 00:25:23,386 I'm gonna put him on the spot. 767 00:25:23,420 --> 00:25:24,621 And I'm gonna call it as I see it. 768 00:25:24,654 --> 00:25:25,789 Get a grip. 769 00:25:25,822 --> 00:25:27,290 Cook your ass off. 770 00:25:27,323 --> 00:25:28,434 Or game over for me. 771 00:25:28,434 --> 00:25:29,259 Or game over for me. 772 00:25:29,292 --> 00:25:32,062 Yeah? Sounds great. 773 00:25:32,095 --> 00:25:34,664 Tonight will be Eric's last chance 774 00:25:34,697 --> 00:25:35,832 to save his job. 775 00:25:35,865 --> 00:25:38,368 So Chef Ramsay has made a few menu changes 776 00:25:38,401 --> 00:25:40,103 to help the kitchen keep up. 777 00:25:40,136 --> 00:25:41,671 Okay, tonight, 778 00:25:41,704 --> 00:25:44,808 we have to start building our reputation up. 779 00:25:44,841 --> 00:25:47,444 So we're gonna offer a mixed grill. 780 00:25:47,477 --> 00:25:49,712 We got the amazing thighs of chicken, 781 00:25:49,746 --> 00:25:52,248 steak beautifully done on the broiler, 782 00:25:52,282 --> 00:25:54,217 a little mini slider, tomato roasted, 783 00:25:54,250 --> 00:25:56,219 lamb sausage, sauteed mushrooms, 784 00:25:56,252 --> 00:25:57,821 fries, and onion rings. 785 00:25:57,854 --> 00:25:58,434 Introducing a mixed grill 786 00:25:58,434 --> 00:25:59,923 Introducing a mixed grill 787 00:25:59,956 --> 00:26:01,191 to say thank you to the neighborhood 788 00:26:01,224 --> 00:26:03,226 and welcome back and give us a shot-- 789 00:26:03,259 --> 00:26:04,461 such a brilliant idea. 790 00:26:04,494 --> 00:26:05,929 That is our special this evening. 791 00:26:05,962 --> 00:26:07,630 I know 792 00:26:07,664 --> 00:26:08,798 not one steakhouse this evening 793 00:26:08,832 --> 00:26:10,834 anywhere in Queens is serving 794 00:26:10,867 --> 00:26:12,001 a beautiful mixed grill. 795 00:26:12,035 --> 00:26:13,269 I love it. You don't get that anywhere. 796 00:26:13,303 --> 00:26:14,671 That's great. 797 00:26:14,704 --> 00:26:15,939 Eric, anything on the menu you can't do? 798 00:26:15,972 --> 00:26:17,540 No, I can do it all. You can do it all? 799 00:26:17,574 --> 00:26:18,942 Okay, I need Eric, Madalyn, and Joe. 800 00:26:18,975 --> 00:26:19,943 Two seconds, please, yes? 801 00:26:19,976 --> 00:26:21,077 This is what I do. 802 00:26:21,111 --> 00:26:22,445 Let me do what I do. 803 00:26:22,479 --> 00:26:24,080 Okay, Eric, 804 00:26:24,114 --> 00:26:26,349 one thing I need to see is the timing. 805 00:26:26,382 --> 00:26:27,951 Your timing has to be absolutely spot-on. 806 00:26:27,984 --> 00:26:28,434 Tonight's your night. You have to show me that. 807 00:26:28,434 --> 00:26:29,185 Tonight's your night. You have to show me that. 808 00:26:29,219 --> 00:26:30,487 You have to show me. 809 00:26:30,520 --> 00:26:32,455 It's time for Eric 810 00:26:32,489 --> 00:26:33,590 to step up to the plate tonight 811 00:26:33,623 --> 00:26:35,492 or there's no room for him here. 812 00:26:35,525 --> 00:26:37,093 Okay, you're the owners. 813 00:26:37,127 --> 00:26:38,228 Who's running it tonight? 814 00:26:38,261 --> 00:26:39,295 I am. 815 00:26:39,329 --> 00:26:40,563 What are you doing tonight? 816 00:26:40,597 --> 00:26:41,664 Salads. 817 00:26:41,698 --> 00:26:42,799 Salads. I don't want to see you 818 00:26:42,832 --> 00:26:44,334 anywhere near the bar. 819 00:26:44,367 --> 00:26:45,869 Run it. Run it, run it, run it. 820 00:26:45,902 --> 00:26:47,470 Okay? Yeah. 821 00:26:47,504 --> 00:26:50,073 Let's go. 822 00:26:51,207 --> 00:26:52,342 Hi. How are you? 823 00:26:52,375 --> 00:26:53,843 Good evening, and welcome to PJ's. 824 00:26:53,877 --> 00:26:54,878 - Table for four? - Yes. 825 00:26:54,911 --> 00:26:56,045 Follow me. 826 00:26:56,079 --> 00:26:57,113 We have our grill for two tonight. 827 00:26:57,147 --> 00:26:58,248 Have fun, please. 828 00:26:58,281 --> 00:26:58,434 Smile a lot. Smile. 829 00:26:58,434 --> 00:26:59,249 Smile a lot. Smile. 830 00:27:00,517 --> 00:27:02,085 Enjoy. 831 00:27:02,118 --> 00:27:03,920 It's called our PJ's mixed grill. 832 00:27:03,953 --> 00:27:05,288 And it has a flank steak on it. 833 00:27:05,321 --> 00:27:06,289 It has lamb sausage. 834 00:27:06,322 --> 00:27:07,423 It comes with grilled chicken. 835 00:27:07,457 --> 00:27:08,691 That's your flank steak right there. 836 00:27:08,725 --> 00:27:10,226 Would you like to start out with one of those? 837 00:27:10,260 --> 00:27:11,694 So what can I get you tonight? Mixed grill. 838 00:27:11,728 --> 00:27:13,630 The mixed grill special. Thank you. 839 00:27:13,663 --> 00:27:15,198 This is unbelievable. 840 00:27:15,231 --> 00:27:17,066 Already, there's a renewed energy going on. 841 00:27:17,100 --> 00:27:19,035 And this mixed grill has got them sort of excited. 842 00:27:19,068 --> 00:27:20,537 But I know it's early days. 843 00:27:20,570 --> 00:27:22,105 However, the big pressure is on Eric and Madalyn. 844 00:27:22,138 --> 00:27:23,473 She has to run the business, 845 00:27:23,506 --> 00:27:25,175 and he has to be consistent in the kitchen. 846 00:27:25,208 --> 00:27:27,477 Otherwise, he's history. 847 00:27:27,510 --> 00:27:28,434 A strip a half-rack, 848 00:27:28,434 --> 00:27:28,811 A strip a half-rack, 849 00:27:28,845 --> 00:27:31,314 two filet--you got a tomato and mozz salad, Joe. 850 00:27:31,347 --> 00:27:32,682 We got to rock tonight. You ready, bro? 851 00:27:32,715 --> 00:27:34,984 It's nice to see my husband off the bar stool, 852 00:27:35,018 --> 00:27:36,786 on his feet, and back to work. 853 00:27:36,819 --> 00:27:37,887 Did you just have an order? Yeah. 854 00:27:37,921 --> 00:27:39,556 Well done. Excellent. 855 00:27:39,589 --> 00:27:41,824 Eric, when we start to send the mixed grill, 856 00:27:41,858 --> 00:27:43,826 what I want to do is see half the table in the window 857 00:27:43,860 --> 00:27:45,261 without the other half coming at the same time. 858 00:27:45,295 --> 00:27:46,462 Yes, Chef. Excellent, thank you. 859 00:27:46,496 --> 00:27:47,664 It makes me feel confident when I can hear 860 00:27:47,697 --> 00:27:48,665 a chef's voice behind me, you know that. 861 00:27:48,698 --> 00:27:49,999 Yes, Chef. 862 00:27:50,033 --> 00:27:51,334 Joe, I'm ready for that tomato-mozzarella. 863 00:27:51,367 --> 00:27:52,435 Tomato-mozzarell. 864 00:27:52,468 --> 00:27:54,070 Steak medium. 865 00:27:54,103 --> 00:27:55,071 Slider. 866 00:27:55,104 --> 00:27:56,773 Just lettuce and tomato? 867 00:27:56,806 --> 00:27:58,141 I need a pick-up over here. 868 00:27:58,174 --> 00:27:58,434 PJ's mixed grill. 869 00:27:58,434 --> 00:27:59,609 PJ's mixed grill. 870 00:27:59,642 --> 00:28:01,678 With Joe and Eric working together, 871 00:28:01,711 --> 00:28:03,546 Food is leaving the kitchen at a good pace. 872 00:28:03,580 --> 00:28:05,715 Here we are. 873 00:28:05,748 --> 00:28:07,584 And now the first mixed grill special is hitting the table. 874 00:28:07,617 --> 00:28:10,553 When the first mixed grills started to go out, 875 00:28:10,587 --> 00:28:12,422 You know, you could see people in the dining room 876 00:28:12,455 --> 00:28:13,690 looking over and getting excited. 877 00:28:13,723 --> 00:28:15,925 How's everything look? It's really cold. 878 00:28:15,959 --> 00:28:16,960 Everything's cold? 879 00:28:16,993 --> 00:28:18,928 This is cold and this is cold. 880 00:28:18,962 --> 00:28:20,730 All right, I'm sorry about that. 881 00:28:20,763 --> 00:28:21,864 And that steak is still rare. I'll be right back. 882 00:28:21,898 --> 00:28:23,733 Un--believable. 883 00:28:23,766 --> 00:28:25,802 Mushrooms are cold. Sausage is cold. 884 00:28:25,835 --> 00:28:27,203 This was supposed to be medium. 885 00:28:27,237 --> 00:28:28,434 Oh, come on. 886 00:28:28,434 --> 00:28:28,438 Oh, come on. 887 00:28:28,471 --> 00:28:30,106 Eric, it's the first one. 888 00:28:30,139 --> 00:28:32,508 It's the first table. 889 00:28:32,542 --> 00:28:34,143 Come on, Eric, please, yeah? Don't let me down, yes? 890 00:28:34,177 --> 00:28:35,945 Pick-up on that PJ's mixed grill. 891 00:28:35,979 --> 00:28:37,714 Ordering a salmon. 892 00:28:37,747 --> 00:28:40,250 We got a PJ's mixed grill. We got a calamari first. 893 00:28:40,283 --> 00:28:41,918 The mixed grill special 894 00:28:41,951 --> 00:28:43,353 is extremely popular, 895 00:28:43,386 --> 00:28:45,355 with 21 orders already taken. 896 00:28:45,388 --> 00:28:47,223 I need a pick-up over here. Table 12. 897 00:28:47,257 --> 00:28:49,292 The kitchen has pushed out 14 of them in a hurry. 898 00:28:49,325 --> 00:28:51,127 Here we go. 899 00:28:51,160 --> 00:28:52,962 Now it's time to find out 900 00:28:52,996 --> 00:28:55,265 If Chef Ramsay's dish, cooked by Eric, 901 00:28:55,298 --> 00:28:56,666 is satisfying the customers. 902 00:29:00,770 --> 00:29:02,105 How is everything? 903 00:29:02,138 --> 00:29:03,339 It's terrible. I'm sorry. 904 00:29:03,373 --> 00:29:04,841 It's freezing cold. 905 00:29:04,874 --> 00:29:05,908 It was raw. 906 00:29:07,377 --> 00:29:08,845 I will be right back, okay? 907 00:29:08,878 --> 00:29:10,146 Is everything okay? 908 00:29:10,179 --> 00:29:12,248 It's ice-cold. 909 00:29:12,282 --> 00:29:13,883 and I'm sorry. I'm very sorry about that. 910 00:29:13,916 --> 00:29:15,285 I'll take it right back. 911 00:29:15,318 --> 00:29:16,886 Can he change that for, like, the filet or something? 912 00:29:16,919 --> 00:29:19,088 He doesn't like it. It's just dry. 913 00:29:19,122 --> 00:29:20,256 I'll be right back. 914 00:29:20,290 --> 00:29:21,257 What's wrong with that? 915 00:29:21,291 --> 00:29:22,458 Needs to be-- he said it's cold. 916 00:29:22,492 --> 00:29:24,127 Oh, come on. 917 00:29:26,529 --> 00:29:28,434 Does that chicken look pink to you? 918 00:29:28,434 --> 00:29:28,564 Does that chicken look pink to you? 919 00:29:28,598 --> 00:29:30,400 Yeah, very. 920 00:29:30,433 --> 00:29:31,901 Everything's coming back. 921 00:29:31,934 --> 00:29:33,803 Ah, I'm so lost, man. 922 00:29:33,836 --> 00:29:35,238 He hates it. Oh, come on. 923 00:29:37,106 --> 00:29:38,841 This is getting worse than last night. 924 00:29:38,875 --> 00:29:40,543 Eric couldn't cook a sausage. 925 00:29:40,576 --> 00:29:43,279 It was... 926 00:29:43,313 --> 00:29:44,747 sad. 927 00:29:44,781 --> 00:29:46,316 What's going on here, guys? 928 00:29:46,349 --> 00:29:47,784 There's one simple dish on there 929 00:29:47,817 --> 00:29:49,552 to make things look somewhat easier. 930 00:29:49,585 --> 00:29:51,154 Yeah, real simple. 931 00:29:51,187 --> 00:29:52,355 Scumbag. 932 00:29:52,388 --> 00:29:53,990 I've never, ever, ever, 933 00:29:54,023 --> 00:29:55,491 ever seen it this bad. 934 00:29:55,525 --> 00:29:57,560 I don't care anymore. Let's stop the madness. 935 00:29:57,593 --> 00:29:58,434 - Stop it. - Close the door. 936 00:29:58,434 --> 00:29:59,696 - Stop it. - Close the door. 937 00:29:59,729 --> 00:30:01,731 Close the door... 938 00:30:09,268 --> 00:30:10,636 It's an hour into dinner service, 939 00:30:10,670 --> 00:30:13,139 and with food coming back at a ridiculous rate... 940 00:30:13,172 --> 00:30:15,374 He hates it. Oh, come on. 941 00:30:15,408 --> 00:30:16,442 Eric completely giving up... 942 00:30:17,443 --> 00:30:19,112 Chef Ramsay knows he is left 943 00:30:19,145 --> 00:30:20,279 with just one choice. 944 00:30:20,313 --> 00:30:21,514 Let's stop the madness. 945 00:30:21,547 --> 00:30:23,983 - Stop it. - Close the door. 946 00:30:24,016 --> 00:30:25,485 Close the door.. 947 00:30:28,688 --> 00:30:30,723 Close the door. 948 00:30:30,756 --> 00:30:32,959 It was his last shot. 949 00:30:32,992 --> 00:30:34,527 And he didn't perform. 950 00:30:34,560 --> 00:30:36,405 It's a serious problem. 951 00:30:36,405 --> 00:30:37,463 It's a serious problem. 952 00:30:39,532 --> 00:30:40,733 No lie. Our chef's walked out. 953 00:30:40,766 --> 00:30:42,869 They're shutting down the kitchen. 954 00:30:42,902 --> 00:30:44,804 After shutting down dinner service, 955 00:30:44,837 --> 00:30:47,340 Chef Ramsay calls an emergency meeting 956 00:30:47,373 --> 00:30:48,474 with the owners. 957 00:30:48,508 --> 00:30:50,243 You cannot continue like this. 958 00:30:50,276 --> 00:30:51,811 I'm trying my best, 959 00:30:51,844 --> 00:30:55,148 and I cannot work with no tools in there. 960 00:30:56,716 --> 00:30:58,384 He's a cook, but he's not a chef. 961 00:30:58,417 --> 00:31:01,420 There's a lot of money invested here. 962 00:31:01,454 --> 00:31:03,256 And if I have to choose between a future 963 00:31:03,289 --> 00:31:05,958 and a chef, I have to choose the business. 964 00:31:05,992 --> 00:31:06,405 He needs to go. 965 00:31:06,405 --> 00:31:07,727 He needs to go. 966 00:31:07,760 --> 00:31:10,296 We need a new kitchen leader. 967 00:31:10,329 --> 00:31:11,597 It was a no-brainer. 968 00:31:11,631 --> 00:31:15,201 Please give me a real chef. 969 00:31:15,234 --> 00:31:16,536 I am willing 970 00:31:16,569 --> 00:31:18,171 to bring a chef in here 971 00:31:18,204 --> 00:31:19,605 and pay personally 972 00:31:19,639 --> 00:31:21,240 for that chef to help 973 00:31:21,274 --> 00:31:23,776 turn this business around for the first month. 974 00:31:23,809 --> 00:31:25,378 But that's your decision. 975 00:31:25,411 --> 00:31:28,648 You can't ask for more than that. 976 00:31:28,681 --> 00:31:30,383 You're the owners, and it's your call. 977 00:31:31,918 --> 00:31:33,619 See you in the morning. 978 00:31:33,653 --> 00:31:35,655 We had to make a quick decision. 979 00:31:35,688 --> 00:31:36,405 We couldn't let it linger on. 980 00:31:36,405 --> 00:31:36,856 We couldn't let it linger on. 981 00:31:36,889 --> 00:31:38,524 We had to rip the band-aid off, you know? 982 00:31:41,661 --> 00:31:43,729 Come outside. 983 00:31:43,763 --> 00:31:47,533 At this point in time, if I don't do something, 984 00:31:47,567 --> 00:31:49,936 it's not gonna be here at all. 985 00:31:52,638 --> 00:31:56,375 I can't lose a million dollars. 986 00:31:56,409 --> 00:31:58,077 - You know what? - I think it's all. 987 00:31:59,512 --> 00:32:01,347 We should go whatever direction 988 00:32:01,380 --> 00:32:02,949 we have to go in. 989 00:32:06,719 --> 00:32:08,854 We got to move on, my friend. 990 00:32:11,924 --> 00:32:13,926 If my not good enough, 991 00:32:13,960 --> 00:32:14,961 Let 'em find somebody else 992 00:32:14,994 --> 00:32:16,095 'cause I'm done with it. 993 00:32:20,933 --> 00:32:24,170 It's time for a 360, you know? 994 00:32:24,203 --> 00:32:25,738 Getting rid of Eric, it was tough. 995 00:32:25,771 --> 00:32:27,840 But what's best for the restaurant 996 00:32:27,873 --> 00:32:30,409 is the way I'm gonna go. 997 00:32:30,443 --> 00:32:34,146 He's not the only thing that has to change here. 998 00:32:36,849 --> 00:32:38,484 I need to get back on my feet 999 00:32:38,517 --> 00:32:40,319 and start paying attention to the business. 1000 00:32:40,353 --> 00:32:41,754 And Joe does also. 1001 00:32:41,787 --> 00:32:44,056 It's gotta be becoming about keeping this place open 1002 00:32:44,090 --> 00:32:45,258 and money. 1003 00:32:45,291 --> 00:32:47,260 Joe and I need to keep this place going. 1004 00:32:59,038 --> 00:33:01,374 With chef Eric now out of the picture, 1005 00:33:01,407 --> 00:33:03,643 Chef Ramsay is ready to present his plan 1006 00:33:03,676 --> 00:33:04,910 for the new PJ's. 1007 00:33:04,944 --> 00:33:05,978 How are we feeling? 1008 00:33:06,012 --> 00:33:06,405 Great. 1009 00:33:06,405 --> 00:33:07,046 Great. 1010 00:33:07,079 --> 00:33:08,281 It's been a tough week, yes? 1011 00:33:08,314 --> 00:33:09,782 Time to put all that aside. 1012 00:33:09,815 --> 00:33:11,417 This is not just a new chapter. 1013 00:33:11,450 --> 00:33:13,819 This is a new book. 1014 00:33:13,853 --> 00:33:15,388 Are you ready? 1015 00:33:15,421 --> 00:33:19,025 Yes? The steakhouse has closed. 1016 00:33:19,058 --> 00:33:22,762 PJ's Grill is now open. 1017 00:33:22,795 --> 00:33:25,264 Look at that. 1018 00:33:25,298 --> 00:33:27,967 That's beautiful. Inviting. Sumptuous. 1019 00:33:28,000 --> 00:33:29,135 Rich. It's clear. 1020 00:33:29,168 --> 00:33:32,338 PJ's Grill. 1021 00:33:32,371 --> 00:33:33,806 I think it's a wonderful idea. 1022 00:33:33,839 --> 00:33:36,042 I think it's perfect for the neighborhood. 1023 00:33:36,075 --> 00:33:36,405 Right. Should we go inside? 1024 00:33:36,405 --> 00:33:37,143 Right. Should we go inside? 1025 00:33:37,176 --> 00:33:38,611 Yeah. Yes? 1026 00:33:38,644 --> 00:33:39,979 Let's go. 1027 00:33:42,048 --> 00:33:44,583 The important part of keeping PJ's-- 1028 00:33:44,617 --> 00:33:46,052 absolutely crucial... oh, my God, Joe. 1029 00:33:46,085 --> 00:33:48,721 This area here 1030 00:33:48,754 --> 00:33:51,390 is dedicated to him. 1031 00:33:51,424 --> 00:33:54,393 Now it has a proper meaning. 1032 00:33:54,427 --> 00:33:58,397 And more importantly, what a lovely tribute. 1033 00:34:01,500 --> 00:34:02,735 It's beautiful. 1034 00:34:08,040 --> 00:34:10,476 It brought a tear to my eye, you know? 1035 00:34:10,509 --> 00:34:13,913 It's a good reminder of why this place is called PJ's. 1036 00:34:13,946 --> 00:34:17,483 I feel PJ's presence here today. 1037 00:34:17,516 --> 00:34:19,185 Thank you so much. 1038 00:34:20,386 --> 00:34:22,722 Thank you. 1039 00:34:24,757 --> 00:34:26,092 Madalyn, Joe, 1040 00:34:26,125 --> 00:34:28,494 Two seconds? 1041 00:34:28,527 --> 00:34:30,496 I want to introduce you to your new chef. 1042 00:34:30,529 --> 00:34:31,831 This is Mark. 1043 00:34:31,864 --> 00:34:33,699 Mark Elliott, Madalyn the owner. 1044 00:34:33,733 --> 00:34:35,801 Lovely to meet you. And Joe, the owner. 1045 00:34:35,835 --> 00:34:36,405 I'm really excited to be here. 1046 00:34:36,405 --> 00:34:37,203 I'm really excited to be here. 1047 00:34:37,236 --> 00:34:38,237 Oh, we're excited to have you. 1048 00:34:38,270 --> 00:34:39,238 Likewise, Mark. 1049 00:34:39,271 --> 00:34:40,740 I'm just so excited. 1050 00:34:40,773 --> 00:34:42,608 I just can't wait to taste his food. 1051 00:34:42,641 --> 00:34:44,377 I just can't wait to see 1052 00:34:44,410 --> 00:34:45,778 the reaction of the customers. 1053 00:34:45,811 --> 00:34:47,113 He knows his food inside-out. 1054 00:34:47,146 --> 00:34:48,647 And he knows how to cook. 1055 00:34:48,681 --> 00:34:50,015 Let me tell you that. 1056 00:34:50,049 --> 00:34:52,718 Yeah, it's a long story. I'll explain later. 1057 00:34:52,752 --> 00:34:53,786 Just having someone new 1058 00:34:53,819 --> 00:34:56,021 And professional 1059 00:34:56,055 --> 00:34:57,723 with ideas in this restaurant, 1060 00:34:57,757 --> 00:34:59,658 it'll motivate and turn things around. 1061 00:35:01,394 --> 00:35:03,329 With Joe and Madalyn embracing Chef Ramsay's plan... 1062 00:35:03,362 --> 00:35:05,164 Right. 1063 00:35:05,197 --> 00:35:06,405 He now introduces the new menu for PJ's Grill. 1064 00:35:06,405 --> 00:35:07,500 He now introduces the new menu for PJ's Grill. 1065 00:35:07,533 --> 00:35:09,668 Time for some dramatic change 1066 00:35:09,702 --> 00:35:10,870 with the food. 1067 00:35:10,903 --> 00:35:12,371 I'm excited about this part. 1068 00:35:12,405 --> 00:35:14,440 This is the bit that really gets me fired up. 1069 00:35:14,473 --> 00:35:15,574 Quick run through the menu, yes? 1070 00:35:15,608 --> 00:35:18,077 Small, fresh, casual. 1071 00:35:18,110 --> 00:35:20,012 And more importantly, fast. 1072 00:35:20,045 --> 00:35:21,414 Irish stew. 1073 00:35:21,447 --> 00:35:22,882 Chicken scaloppini. Classic. 1074 00:35:22,915 --> 00:35:24,250 Okay? 1075 00:35:24,283 --> 00:35:25,251 Steak frites. We're a grill. 1076 00:35:25,284 --> 00:35:26,886 So we got the most amazing grill, 1077 00:35:26,919 --> 00:35:28,053 the most amazing steak frites. 1078 00:35:28,087 --> 00:35:29,755 Okay, happy? Good. 1079 00:35:29,789 --> 00:35:31,223 Madalyn, I need two seconds with you, please. 1080 00:35:31,257 --> 00:35:32,458 Sure. Yeah? Come with me, darling. 1081 00:35:32,491 --> 00:35:36,228 Good. Excellent. 1082 00:35:36,262 --> 00:35:36,405 There's one last change. 1083 00:35:36,405 --> 00:35:38,631 There's one last change. 1084 00:35:38,664 --> 00:35:40,266 What I need to see from you tonight, 1085 00:35:40,299 --> 00:35:42,268 more than anything, is just warmth 1086 00:35:42,301 --> 00:35:44,336 with the customers. 1087 00:35:44,370 --> 00:35:46,872 I want the burden off your shoulders tonight. 1088 00:35:46,906 --> 00:35:49,275 And the only way around that, okay, 1089 00:35:49,308 --> 00:35:51,644 was to bring in someone very special. 1090 00:35:51,677 --> 00:35:53,012 And it's someone 1091 00:35:53,045 --> 00:35:54,380 I trust with my restaurant. 1092 00:35:54,413 --> 00:35:55,915 This man handles 250 staff a day. 1093 00:35:55,948 --> 00:35:58,117 And he's here tonight to help you. 1094 00:35:58,150 --> 00:35:59,585 Hey, Gordon. Come say hello. 1095 00:35:59,618 --> 00:36:00,586 Top of the morning. Nice to meet you. 1096 00:36:00,619 --> 00:36:01,587 How are you? How are you, sir? 1097 00:36:01,620 --> 00:36:03,055 Good. 1098 00:36:03,088 --> 00:36:04,690 When you're worried about what's gonna happen next 1099 00:36:04,723 --> 00:36:06,325 or what to say next or how to handle a situation, 1100 00:36:06,358 --> 00:36:06,405 there's your buffer. don't be scared 1101 00:36:06,405 --> 00:36:08,360 there's your buffer. don't be scared 1102 00:36:08,394 --> 00:36:10,095 to ask questions and get out there with it. 1103 00:36:10,129 --> 00:36:11,397 Okay? All right. 1104 00:36:11,430 --> 00:36:13,332 Chef Ramsay loans his manager 1105 00:36:13,365 --> 00:36:14,333 to train me. 1106 00:36:14,366 --> 00:36:15,835 Is this unbelievable? 1107 00:36:15,868 --> 00:36:17,603 I only hope we perform 1108 00:36:17,636 --> 00:36:18,771 with the faith he's giving us, you know? 1109 00:36:18,804 --> 00:36:21,207 Otherwise, that's the end of it. 1110 00:36:30,727 --> 00:36:31,895 It's the big night. 1111 00:36:31,929 --> 00:36:34,898 This restaurant has been transformed in 24 hours 1112 00:36:34,931 --> 00:36:37,534 from a steakhouse to a neighborhood grill. 1113 00:36:37,567 --> 00:36:39,502 Even though Chef Ramsay has brought in a new chef... 1114 00:36:39,536 --> 00:36:40,971 Okay? Yeah, oui, Chef. 1115 00:36:41,004 --> 00:36:42,138 Feeling good. 1116 00:36:42,172 --> 00:36:43,173 And his own manager... 1117 00:36:43,206 --> 00:36:44,374 Okay, are we all set? 1118 00:36:44,407 --> 00:36:45,842 PJ's fate still rests 1119 00:36:45,875 --> 00:36:47,177 With Madalyn and Joe. 1120 00:36:52,649 --> 00:36:55,385 This is a huge night for PJ's 1121 00:36:55,418 --> 00:36:57,385 Because people are coming back here for the first time, 1122 00:36:57,385 --> 00:36:59,489 Because people are coming back here for the first time, 1123 00:36:59,522 --> 00:37:02,192 they're going to sit down to hopefully a new Madalyn and Joe. 1124 00:37:02,225 --> 00:37:03,927 We need this launch to go well. 1125 00:37:03,960 --> 00:37:06,229 Otherwise, you know, we'll have no choice. 1126 00:37:06,262 --> 00:37:08,264 We'll have to close the door. 1127 00:37:10,400 --> 00:37:11,468 Good evening. Hello. 1128 00:37:11,501 --> 00:37:12,769 Good evening. Welcome to PJ's. 1129 00:37:12,802 --> 00:37:13,770 How are you guys doing? 1130 00:37:13,803 --> 00:37:14,871 Delighted to have you with us, okay? 1131 00:37:14,904 --> 00:37:16,806 Enjoy your evening. 1132 00:37:21,044 --> 00:37:23,079 30 minutes into dinner service, 1133 00:37:23,113 --> 00:37:26,116 A surprise guest from the past shows up. 1134 00:37:26,149 --> 00:37:27,385 Hi, good evening. How are you? 1135 00:37:27,385 --> 00:37:28,118 Hi, good evening. How are you? 1136 00:37:28,151 --> 00:37:29,586 Welcome to PJ's. 1137 00:37:29,619 --> 00:37:30,687 I know you. Do you? 1138 00:37:30,720 --> 00:37:32,155 I do. 1139 00:37:32,188 --> 00:37:34,057 When was the last visit to PJ's? 1140 00:37:34,090 --> 00:37:35,592 Six months ago. I boycotted it. 1141 00:37:35,625 --> 00:37:36,893 They never cook their steak right. 1142 00:37:36,926 --> 00:37:38,595 The service, terrible. 1143 00:37:38,628 --> 00:37:40,697 If you have any problems, please, 1144 00:37:40,730 --> 00:37:42,198 ask for Madalyn right away. 1145 00:37:42,232 --> 00:37:43,600 Madalyn. 1146 00:37:43,633 --> 00:37:44,868 I was shocked that he's back 1147 00:37:44,901 --> 00:37:47,037 for a surprise visit, and I hope 1148 00:37:47,070 --> 00:37:49,005 that we won't disappoint him. 1149 00:37:49,039 --> 00:37:52,075 Enjoy. Please. 1150 00:37:53,777 --> 00:37:55,645 This guy had a lot of negative feedback 1151 00:37:55,678 --> 00:37:56,846 about the restaurant. 1152 00:37:56,880 --> 00:37:57,385 The young couple that just walked in, is it? 1153 00:37:57,385 --> 00:37:58,281 The young couple that just walked in, is it? 1154 00:37:58,314 --> 00:37:59,816 Yes. 1155 00:38:04,788 --> 00:38:07,657 Table ten, people that have eaten here before. 1156 00:38:07,690 --> 00:38:08,925 They were in your film actually. 1157 00:38:08,958 --> 00:38:10,193 So previous customers 1158 00:38:10,226 --> 00:38:11,594 that complained last time they were here. 1159 00:38:11,628 --> 00:38:12,595 So watch that ticket, yeah? Yeah. 1160 00:38:12,629 --> 00:38:14,998 Let's go. Hi, how are you? 1161 00:38:15,031 --> 00:38:16,466 I'd probably recommend the mixed grill. 1162 00:38:16,499 --> 00:38:17,767 The grill does look kind of interesting. 1163 00:38:17,801 --> 00:38:19,369 We're gonna try the mixed grill. 1164 00:38:19,402 --> 00:38:20,670 Great. Thank you. 1165 00:38:20,703 --> 00:38:22,405 All right, first order-- stuffed mushrooms, 1166 00:38:22,439 --> 00:38:23,807 house salad, and house salad. 1167 00:38:23,840 --> 00:38:25,041 Three of mixed grill. 1168 00:38:25,075 --> 00:38:26,676 That's gonna be the hit tonight, kids. 1169 00:38:26,709 --> 00:38:27,385 So there are two different temperatures on one mixed grill. 1170 00:38:27,385 --> 00:38:28,845 So there are two different temperatures on one mixed grill. 1171 00:38:28,878 --> 00:38:29,913 Yeah, we cut the steak in half and leave 1172 00:38:29,946 --> 00:38:30,914 half of it in there a little bit longer. 1173 00:38:30,947 --> 00:38:32,015 I love that flexibility. 1174 00:38:32,048 --> 00:38:33,983 Music to my ears. 1175 00:38:34,017 --> 00:38:34,984 You're welcome. 1176 00:38:35,018 --> 00:38:36,519 How we doing, guys? Very good. 1177 00:38:36,553 --> 00:38:37,620 How's that stew? It's good. 1178 00:38:37,654 --> 00:38:39,122 You guys have to get this next time. 1179 00:38:39,155 --> 00:38:41,057 I'll come back for this. This is awesome. 1180 00:38:41,091 --> 00:38:42,826 With the kitchen functioning 1181 00:38:42,859 --> 00:38:44,327 In a cohesive and professional manner... 1182 00:38:44,360 --> 00:38:45,762 Isn't that good? 1183 00:38:45,795 --> 00:38:47,097 Oh, that's good. 1184 00:38:47,130 --> 00:38:48,832 Madalyn. 1185 00:38:48,865 --> 00:38:49,933 Madalyn is about to get 1186 00:38:49,966 --> 00:38:51,901 Her first of many lessons 1187 00:38:51,935 --> 00:38:53,203 in proper management. Madalyn. 1188 00:38:53,236 --> 00:38:55,105 What's wrong with this guy? 1189 00:38:55,138 --> 00:38:57,340 It's ridiculous. Cut it out. 1190 00:38:57,373 --> 00:38:57,385 Don't go. Please don't go anywhere. 1191 00:38:57,385 --> 00:38:59,442 Don't go. Please don't go anywhere. 1192 00:38:59,476 --> 00:39:02,445 I'll be right back. Okay. Okay. 1193 00:39:02,479 --> 00:39:03,913 That's it. That's your last break. 1194 00:39:03,947 --> 00:39:05,548 I didn't get the break. 1195 00:39:05,582 --> 00:39:07,083 I never left. Okay, go chase your waiters. 1196 00:39:07,117 --> 00:39:08,218 Let's find out. Come on. 1197 00:39:08,251 --> 00:39:10,753 Enda was following me everywhere. 1198 00:39:10,787 --> 00:39:12,222 You need to go find out from the kitchen 1199 00:39:12,255 --> 00:39:13,490 what we have, what we don't have. 1200 00:39:13,523 --> 00:39:14,791 There's no one there. Let's get back in. 1201 00:39:14,824 --> 00:39:15,892 Let's check on the table four. 1202 00:39:15,925 --> 00:39:17,827 I didn't realize 1203 00:39:17,861 --> 00:39:19,562 How many places you had to be. 1204 00:39:26,536 --> 00:39:27,385 Dinner service is off to a strong start. 1205 00:39:27,385 --> 00:39:28,671 Dinner service is off to a strong start. 1206 00:39:28,705 --> 00:39:29,706 We need to find out 1207 00:39:29,739 --> 00:39:30,807 what's happening with table ten. 1208 00:39:30,840 --> 00:39:32,642 But the former customers, 1209 00:39:32,675 --> 00:39:35,812 whose opinion signifies whether PJ's has really changed... 1210 00:39:35,845 --> 00:39:37,714 Did you eat anything yet? 1211 00:39:37,747 --> 00:39:40,016 Has yet to be served. 1212 00:39:40,049 --> 00:39:42,051 You haven't been fed yet? 1213 00:39:42,085 --> 00:39:43,753 I'll be right back. 1214 00:39:43,786 --> 00:39:46,723 Before this critical customer walks out the door, 1215 00:39:46,756 --> 00:39:48,625 Madalyn must get her kitchen under control. 1216 00:39:48,658 --> 00:39:50,994 Table ten hasn't been fed yet. 1217 00:39:52,896 --> 00:39:54,664 What the now? 1218 00:39:54,697 --> 00:39:56,065 Who's sending food to the wrong tables, guys? 1219 00:39:56,099 --> 00:39:57,385 Take care. Thank you. 1220 00:39:57,385 --> 00:39:57,500 Take care. Thank you. 1221 00:39:57,534 --> 00:39:59,536 Oh,. 1222 00:39:59,569 --> 00:40:01,371 Oh,. 1223 00:40:01,404 --> 00:40:04,140 Table ten. We're just a little behind right now. 1224 00:40:04,174 --> 00:40:06,309 Okay, Chef, they're starving. 1225 00:40:06,342 --> 00:40:08,778 So they need something, and they need it now. 1226 00:40:08,811 --> 00:40:10,613 Take it, Mark. Let's go. 1227 00:40:10,647 --> 00:40:11,848 Please take a breath. Take the pressure off. 1228 00:40:11,881 --> 00:40:13,750 Don't worry. Working hard. 1229 00:40:13,783 --> 00:40:15,451 Give me two minutes. 1230 00:40:15,485 --> 00:40:17,020 You okay? Beautiful, baby. 1231 00:40:17,053 --> 00:40:18,221 Flank steak, a slider, grilled chicken. 1232 00:40:18,254 --> 00:40:19,589 Whoo--that's beautiful. 1233 00:40:19,622 --> 00:40:20,857 Yes. Come here. Pick-up. 1234 00:40:20,890 --> 00:40:22,058 Mixed grill, window. 1235 00:40:22,091 --> 00:40:23,293 Let's not take this 1236 00:40:23,326 --> 00:40:24,627 to the wrong table a second time, please. 1237 00:40:24,661 --> 00:40:25,795 Really well-handled with that. 1238 00:40:25,828 --> 00:40:26,963 Really well-handled in the kitchen. 1239 00:40:26,996 --> 00:40:27,385 Thank you. Here we are. 1240 00:40:27,385 --> 00:40:30,066 Thank you. Here we are. 1241 00:40:31,367 --> 00:40:32,502 Thank you. You're welcome. 1242 00:40:32,535 --> 00:40:34,103 Want to dig in? Let's dig in. 1243 00:40:37,841 --> 00:40:40,243 Hi, how are you? How's everything? 1244 00:40:48,351 --> 00:40:49,719 Thank you. 1245 00:40:49,752 --> 00:40:51,187 They're happy with the new menu. 1246 00:40:51,221 --> 00:40:52,288 They're happy with the food. 1247 00:40:52,322 --> 00:40:54,958 He said he was definitely coming back. 1248 00:40:54,991 --> 00:40:56,960 Oh, it makes me feel so good. 1249 00:40:56,993 --> 00:40:57,385 So good. 1250 00:40:57,385 --> 00:40:58,561 So good. 1251 00:40:58,595 --> 00:40:59,829 So please enjoy your dinner. 1252 00:40:59,863 --> 00:41:01,364 Thank you. 1253 00:41:02,699 --> 00:41:04,234 Everyone loves everything, man. 1254 00:41:04,267 --> 00:41:05,902 Hey, you know what? It's all for you, Joe. 1255 00:41:08,004 --> 00:41:10,406 You're a different person when you have confidence 1256 00:41:10,440 --> 00:41:11,708 in your chef. 1257 00:41:11,741 --> 00:41:12,876 Everybody is rocking and rolling. 1258 00:41:12,909 --> 00:41:14,043 Nice job across the board. 1259 00:41:14,077 --> 00:41:16,779 I was actually very proud to be 1260 00:41:16,813 --> 00:41:19,549 owner of PJ's Grill. 1261 00:41:21,818 --> 00:41:24,020 Chef Ramsay's vision 1262 00:41:24,053 --> 00:41:25,655 of PJ's Grill was realized. 1263 00:41:25,688 --> 00:41:26,756 How'd you feel? 1264 00:41:26,789 --> 00:41:27,385 Great. 1265 00:41:27,385 --> 00:41:28,157 Great. 1266 00:41:28,191 --> 00:41:29,359 It was a team effort 1267 00:41:29,392 --> 00:41:30,360 that was led by the new chef, 1268 00:41:30,393 --> 00:41:31,594 Madalyn, and Joe. 1269 00:41:31,628 --> 00:41:33,763 Tonight, PJ's Grill 1270 00:41:33,796 --> 00:41:35,331 served 90 customers 1271 00:41:35,365 --> 00:41:36,966 who loved the food 1272 00:41:37,000 --> 00:41:38,134 and, more importantly, 1273 00:41:38,167 --> 00:41:39,802 are coming back 1274 00:41:39,836 --> 00:41:41,304 because they've had a great time. 1275 00:41:41,337 --> 00:41:43,006 The difference, 1276 00:41:43,039 --> 00:41:45,975 just with a decent chef in the kitchen, 1277 00:41:46,009 --> 00:41:48,011 doing his job that he's paid to do... 1278 00:41:49,712 --> 00:41:50,680 What a weight off your shoulders. 1279 00:41:50,713 --> 00:41:52,015 But the most important thing 1280 00:41:52,048 --> 00:41:54,317 is I saw two owners 1281 00:41:54,350 --> 00:41:56,319 who were passionate, happy, 1282 00:41:56,352 --> 00:41:57,385 and dealing with their business. 1283 00:41:57,385 --> 00:41:58,154 and dealing with their business. 1284 00:41:58,187 --> 00:42:00,223 What Chef Ramsay's done here 1285 00:42:00,256 --> 00:42:01,291 is incredible. 1286 00:42:01,324 --> 00:42:02,425 I don't really know how he knew 1287 00:42:02,458 --> 00:42:04,394 how to go to the heart of Joe. 1288 00:42:04,427 --> 00:42:06,896 But he did. It's just been unreal. 1289 00:42:06,930 --> 00:42:08,131 It's like I just got 1290 00:42:08,164 --> 00:42:10,366 a fire back, you know? 1291 00:42:10,400 --> 00:42:12,502 I haven't felt that way in a long time. 1292 00:42:12,535 --> 00:42:13,803 This is the first time 1293 00:42:13,836 --> 00:42:16,306 in a lot of years 1294 00:42:16,339 --> 00:42:19,242 I feel my brother's looking down on me, you know? 1295 00:42:19,275 --> 00:42:22,312 Look over my shoulder. 1296 00:42:22,345 --> 00:42:23,313 You can do it. 1297 00:42:23,346 --> 00:42:24,814 Thank you so much. 1298 00:42:24,847 --> 00:42:26,616 Thank you. Good night. 1299 00:42:31,821 --> 00:42:32,989 During my stay here, 1300 00:42:33,022 --> 00:42:34,958 it's been dark, rainy, and gloomy. 1301 00:42:34,991 --> 00:42:36,926 And I'm not just talking about the weather. 1302 00:42:36,960 --> 00:42:38,661 But based on what I saw tonight 1303 00:42:38,695 --> 00:42:40,096 in this restaurant, 1304 00:42:40,129 --> 00:42:42,398 I seriously hope that tomorrow the sun shines 1305 00:42:42,432 --> 00:42:45,001 on PJ's Grill and into the future. 1306 00:42:45,034 --> 00:42:47,036 'Cause it deserves it. 1307 00:42:51,975 --> 00:42:55,578 After Chef Ramsay left, PJ's business did improve, 1308 00:42:55,612 --> 00:42:57,385 but after a great deal of thought, 1309 00:42:57,385 --> 00:42:57,647 but after a great deal of thought, 1310 00:42:57,680 --> 00:42:59,182 Joe and Madalyn made 1311 00:42:59,215 --> 00:43:01,884 the most difficult business decision of their life. 1312 00:43:01,918 --> 00:43:03,853 They decided to close PJ's Grill 1313 00:43:03,886 --> 00:43:09,492 and return to the construction business.