1
00:00:01,396 --> 00:00:02,996
PREVIOUSLY
ON <i>KITCHEN NIGHTMARES...</i>

2
00:00:02,996 --> 00:00:04,996
MY HEAD'S SPINNING.

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00:00:04,996 --> 00:00:07,062
LA GALLERIA 33 WAS THE DREAM
OF SISTERS RITA...

4
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OH, MY GOD.
AND LISA.

5
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SHE CERTAINLY DOESN'T MEAN ME.

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THE DAUGHTERS
OF ITALIAN IMMIGRANTS,

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00:00:13,062 --> 00:00:15,096
THEY MAY HAVE GROWN UP
IN THE RESTAURANT BUSINESS...

8
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YOUR MUM AND DAD
HAVE A RESTAURANT?

9
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- IN BOSTON?
- YES.

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FIVE DOORS DOWN?

11
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CORRECT. RIGHT
ACROSS THE STREET, DIAGONALLY.

12
00:00:20,229 --> 00:00:22,329
BUT RIGHT
FROM THE VERY BEGINNING,

13
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THIS ITALIAN EATERY
WAS A FINANCIAL DISASTER.

14
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WE LOSE MONEY
EVERY SINGLE MONTH.

15
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WE'RE NOT GETTING BY.

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RITA AND LISA CLAIM

17
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THEY HAD NO IDEA WHY.

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THEY HAD NO IDEA WHY.

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I DON'T KNOW HOW TO FIX IT,

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'CAUSE I DON'T KNOW
WHAT'S WRONG WITH IT.

21
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BUT IT DIDN'T TAKE CHEF RAMSAY
LONG TO DISCOVER...

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YOU HAVE TURNED
THE RESTAURANT

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INTO SOMETHING DYSFUNCTIONAL.

24
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THAT THIS RESTAURANT WAS FRAUGHT

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WITH A NUMBER OF ISSUES.

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WHATEVER LITTLE CUSTOMERS
YOU'VE GOT NOW,

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I'M AMAZED THEY'RE IN HERE.

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THE OWNERS TREATED
THE RESTAURANT

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LIKE THEIR OWN PERSONAL HANGOUT.

30
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WHERE ARE THEY ALL GOING?

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RITA, CONSTANTLY SMOKING.

32
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AND LISA, DRINKING ON THE JOB.

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ARE YOU DRUNK?

34
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ALSO, THEY HAD LOST THE RESPECT
OF THEIR STAFF.

35
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THEY HAVE
NO RESPONSIBILITY,

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THEY HAVE
NO RESPONSIBILITY,

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THEY HAVE NO CONCERN.

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AS FOR THE FOOD,

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WELL, IT WAS PRETTY HORRIFIC.

40
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REALLY BAD.

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IT'S LIKE SOMEONE'S THROWN UP
ON MY PLATE.

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FROZEN, BLAND,
AND MADE WITHOUT PASSION...

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WHAT THE
ARE THEY?

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OH, MY GOD.

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BY HEAD CHEF, DOUG, WHO HAPPENS
TO BE RITA'S EX-HUSBAND.

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I DON'T THINK YOU TWO SHOULD BE
RUNNING A RESTAURANT.

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AT DINNER SERVICE, THERE WERE
A NUMBER OF CUSTOMER COMPLAINTS.

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IT'S REALLY NOT VERY GOOD.
IT'S NOT FRESH.

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AND RITA DECIDED TO CHALLENGE
THE CUSTOMERS...

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AND RITA DECIDED TO CHALLENGE
THE CUSTOMERS...

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STICK YOUR FINGER IN THE RAVIOLI
AND TELL ME IT'S COLD NOW.

52
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YOU SEEM LIKE YOU'RE
KIND OF NOT HAPPY WITH ME.

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INSTEAD OF TRYING
TO PLEASE THEM.

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OH, MY GOD.

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AND THEN THE UNBELIEVABLE
HAPPENED.

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CHEF DOUG, IN FULL VIEW OF CHEF
RAMSAY, DID THE UNTHINKABLE.

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YOU JUST DROPPED IT
ON THE FLOOR.

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I KNOW.
YOU CAN'T COOK IT.

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CHEF RAMSAY
CONFRONTED THE OWNERS.

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NO ONE HAS ANY PRIDE.

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AND WHILE RITA
LISTENED UNHAPPILY...

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HE'S GONNA THINK YOU'RE CRAZY.

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LISA REMAINED IN DENIAL...

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LISA REMAINED IN DENIAL...

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HE'S A DOUCHE BAG.
HE DOESN'T WANT TO HELP US.

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>>I'VE HAD ENOUGH.

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I CAN'T DO THIS.
I'M OUT OF HERE.

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LEAVING GORDON NO CHOICE

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BUT TO GIVE HER
A FIRM ULTIMATUM.

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YOU WALK OUT, I'M OUT.

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WHAT IS THAT?

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YOU'RE SERVING ROTTEN FOOD.

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YOU COULD POSSIBLY KILL THEM.
THEN WAKE UP!

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YOU WAKE UP!

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SHUT THE PLACE DOWN.
GET OUT OF HERE!

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>>THAT IS AMAZING.

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I CAN'T TAKE ANY MORE.

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OH, MY GOD.

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AND NOW THE DRAMATIC CONCLUSION

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AND NOW THE DRAMATIC CONCLUSION

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OF LA GALLERIA 33.

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>>YOU GO, I GO, LET ME TELL YOU.

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I DIDN'T SIGN UP FOR THIS.

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I DON'T GIVE A
WHAT YOU SIGNED.

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LET ME TELL YOU SOMETHING.

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YOU WALK OUT,
I'M OUT.

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STRAIGHT UP.
OKAY.

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I'VE HAD ENOUGH.
I MEAN, I'LL STAY TODAY,

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BUT I'M NOT COMING IN
TOMORROW.

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IF YOU DON'T COME BACK TOMORROW,
I'M OUT OF HERE.

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IT'S TOO MUCH.
NOW GET YOUR SISTER OUT HERE.

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I'M GONNA TELL HER NOW,
STRAIGHT.

93
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AND DO YOU KNOW
WHAT'S TOO MUCH?

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IS NONE OF YOU
GIVE A  HERE.

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THAT'S BULL.

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THAT'S.
I CARE.

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I CARE.
YOU CARE?

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- YEAH, I DO.
- WHAT, BY WIPING THE

99
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WITH A CHEF LIKE THAT?

100
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WITH A CHEF LIKE THAT?

101
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HE DROPPED A CHICKEN
ON THE FLOOR.

102
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HE PICKED IT BACK UP
AND STARTED COOKING IT.

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I GET THAT,
I GET THAT.

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YOU'RE JUST MAKING EXCUSES
FOR HIM.

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NO, I DON'T GIVE A
ABOUT HIM.

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I DON'T EVEN LIKE HIM.

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IF I DIDN'T SEE IT, HE'D
HAVE BEEN  SERVING IT.

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NO, HE WOULD NOT HAVE.
ARE YOU DELUDED?

109
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NO, I'M NOT DELUDED.

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HOW DO YOU KNOW
HE WOULDN'T HAVE SERVED IT?

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I KNOW HE WOULDN'T HAVE.

112
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SO WHY WAS HE
COOKING IT THEN?

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DO I KNOW?
HE'S NUTS.

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HE'S NUTS?

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THERE'S LIKE A LOT
OF PEOPLE OUT HERE.

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CAN WE, LIKE,
TALK SOMEWHERE ELSE?

117
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LET'S GO INSIDE.

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THIS IS RIDICULOUS.

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IN HERE.

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I REALLY WANT TO GO HOME.
I NEED A COOLER.

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I REALLY WANT TO GO HOME.
I NEED A COOLER.

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LIKE, I CAN'T DO THIS.

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NO, NO.
YOU GO, I'M GOING.

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>>I'M OUT OF HERE.
>>I'M NOT GONNA STAY HERE

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AND PICK UP THE PIECES
FOR YOUR BUSINESS

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FOR SOMEONE THAT DOESN'T GIVE
A , LET ME TELL YOU.

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I DO GIVE A ,
BUT--

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SO, IF YOU GAVE A ,

129
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THEN YOU'D STAY
AND ACTUALLY SHOW SOME WILLING.

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I CAME TO HELP.

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OKAY.

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I'M JUST GONNA HAVE
A GLASS OF WINE.

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HE'S DRIVING ME
TO DRINK.

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>>UNBELIEVABLE.

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WHAT'S HAPPENING HERE?

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>>SHE'S TRYING.

137
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>>SHE'S NOT TRYING.

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>>SHE'S MAKING EXCUSES.

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>>SHE'S MAKING EXCUSES.

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LET ME TELL YOU SOMETHING
JUST IN PRIVATE--

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NO, JUST IN PRIVATE,
FOR TWO MINUTES.

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SHE'S GONNA
GET SLAPPED TONIGHT.

143
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I'M NOT HERE TO FIGHT YOU.

144
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>>I CAN SEE THE PAIN.

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I CAN FEEL IT.

146
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BUT THIS IS BEYOND
OUT OF CONTROL.

147
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I DON'T KNOW WHAT TO SAY.

148
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I HONESTLY--I DON'T
KNOW WHAT TO SAY.

149
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I KNOW, I KNOW.

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IF YOU KNOW IT, YOU MUST BE--
DON'T GET UPSET.

151
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I'M SORRY.

152
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I KNOW IT IS,
DARLING.

153
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>>I CAN SEE THAT.

154
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>>I'M EMBARRASSED.

155
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>>THIS IS EMBARRASSING.

156
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THIS WAS YOUR IDEA.

157
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NO, IT WASN'T.

158
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DON'T BLAME ME
FOR THIS.

159
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>>IT'S NOT EMBARRASSING.

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THIS--THIS IS EMBARRASSING.

161
00:04:46,029 --> 00:04:49,196
I'M BRINGING IT
TO YOUR ATTENTION, URGENTLY.

162
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I WANT YOU
TO BE SUCCESSFUL.

163
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I WANT TO BE SUCCESSFUL,
I DO.
ABOVE.

164
00:04:52,396 --> 00:04:53,562
I DO, I WANT THAT.

165
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>>YOU HAVE TO STRIVE
>>FOR EXCELLENCE.

166
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>>I WANT EXCELLENCE.
>>THAT'S THE BOTTOM LINE.

167
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>>AVERAGE RESTAURANTS FAIL.

168
00:04:57,629 --> 00:04:58,662
>>LISTEN, LISA,

169
00:04:58,662 --> 00:05:00,000
WE HAVE TO FIX THIS.

170
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WE HAVE TO FIX THIS.

171
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UNREAL.

172
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OH, MY GOD.

173
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COMING UP...

174
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YOU NEED TO LISTEN
TO WHAT I SAY.

175
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AN ALL-OUT WAR BETWEEN RITA

176
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AND LISA AND THEIR STAFF.

177
00:05:15,496 --> 00:05:16,529
WHO'S FAULT IS THAT,
AFTER ALL?

178
00:05:16,529 --> 00:05:18,662
YOURS.
NO, IT'S YOURS!

179
00:05:18,662 --> 00:05:21,162
AND THE OWNERS
AREN'T BACKING DOWN.

180
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SHUT YOUR FACE.

181
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BUT NEITHER IS THE STAFF.

182
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JUST LEAVE ME ALONE.
I'M WORKING THIS WAY.

183
00:05:25,562 --> 00:05:29,762
AS THINGS GET VERY UGLY
AT LA GALLERIA 33.

184
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DON'T START.
I DON'T CARE--

185
00:05:30,000 --> 00:05:31,396
DON'T START.
I DON'T CARE--

186
00:05:31,396 --> 00:05:32,496
DON'T YOU  START.
AND WHAT?

187
00:05:32,496 --> 00:05:33,562
>>WHAT ARE YOU GONNA DO?

188
00:05:43,273 --> 00:05:47,406
AS DINNER SERVICE WINDS DOWN
AT LA GALLERIA 33...

189
00:05:47,406 --> 00:05:49,439
WHAT HE'S SAYING IS TRUE.

190
00:05:49,439 --> 00:05:52,139
SISTERS RITA AND LISA
HAVE JUST HAD A RUDE AWAKENING

191
00:05:52,139 --> 00:05:53,939
FROM CHEF RAMSAY.

192
00:05:53,939 --> 00:05:55,006
OH, MY GOD.

193
00:05:55,006 --> 00:05:56,139
WE HAVE TO FIX THIS.

194
00:05:58,439 --> 00:06:01,173
BUT LISA STILL NEEDS
A LITTLE CONVINCING.

195
00:06:01,173 --> 00:06:04,006
WHAT HE'S SAYING IS TRUE,
AND WE NEED--

196
00:06:04,006 --> 00:06:05,773
NO, I DON'T THINK
OUR FOOD SUCKS.

197
00:06:05,773 --> 00:06:07,439
I BELIEVE SOME OF THE THINGS...

198
00:06:07,439 --> 00:06:08,339
I THINK
SOME OF THEM SUCK.

199
00:06:08,339 --> 00:06:09,506
COULD BE BETTER.

200
00:06:09,506 --> 00:06:09,589
COULD BE WAY BETTER.

201
00:06:09,589 --> 00:06:11,106
COULD BE WAY BETTER.

202
00:06:11,106 --> 00:06:12,839
FROZEN LASAGNA?

203
00:06:12,839 --> 00:06:14,373
THERE'S GOT TO BE A BETTER WAY.

204
00:06:14,373 --> 00:06:15,473
YEAH.

205
00:06:15,473 --> 00:06:16,939
AND A FROZEN MEATBALL?

206
00:06:16,939 --> 00:06:18,339
LIKE, HE'S RIGHT.
RIDICULOUS.

207
00:06:18,339 --> 00:06:20,139
>>HE'S RIGHT.

208
00:06:20,139 --> 00:06:23,506
I FEEL ANGRY AND EMBARRASSED,
AND I'M--

209
00:06:23,506 --> 00:06:26,339
AND I JUST DON'T WANT
TO DEAL WITH IT.

210
00:06:26,339 --> 00:06:28,306
I'M STRUGGLING TO SEE
YOUR HUNGER, YOUR PASSION.

211
00:06:28,306 --> 00:06:29,806
IT'S THERE, IT'S THERE.

212
00:06:29,806 --> 00:06:30,906
I'M JUST--I'M UPSET.

213
00:06:30,906 --> 00:06:32,339
WHY ARE YOU UPSET?

214
00:06:32,339 --> 00:06:33,306
IT'S JUST, LIKE, SO UP HERE

215
00:06:33,306 --> 00:06:34,973
THAT WE DON'T KNOW
WHAT TO DO ANYMORE.

216
00:06:34,973 --> 00:06:36,473
LOOK, IT'S JUST
THEY DON'T RESPOND TO ME.

217
00:06:39,006 --> 00:06:39,589
THAT'S WHAT I'M SAYING.
WE GOT TO STRAIGHTEN THAT OUT.

218
00:06:39,589 --> 00:06:40,273
THAT'S WHAT I'M SAYING.
WE GOT TO STRAIGHTEN THAT OUT.

219
00:06:40,273 --> 00:06:42,239
THAT'S THE ONE BIG--
YOU'RE THE OWNERS.

220
00:06:42,239 --> 00:06:43,339
WHAT YOU SAY GOES.

221
00:06:43,339 --> 00:06:46,373
>>I SEE TWO GIRLS
>>IN FRONT OF ME

222
00:06:46,373 --> 00:06:47,806
THAT WANT
THIS BUSINESS TO WORK.

223
00:06:47,806 --> 00:06:52,373
BUT YOU'VE GOT TO STOP TIPTOEING
OVER THE ISSUES.

224
00:06:52,373 --> 00:06:53,906
YOU CAN'T JUST SAY,
"I GIVE UP."

225
00:06:53,906 --> 00:06:55,173
>>I'M SORRY.

226
00:06:55,173 --> 00:06:56,439
I HAVEN'T GIVEN UP ENTIRELY.

227
00:06:56,439 --> 00:06:58,173
GOOD.
I'M GLAD TO HEAR IT.

228
00:06:58,173 --> 00:06:59,373
>>OKAY?

229
00:06:59,373 --> 00:07:00,773
GOOD TALK.

230
00:07:00,773 --> 00:07:01,906
THANK YOU.

231
00:07:04,839 --> 00:07:07,973
THE FINAL ORDERS ARE NOW LEAVING
THE KITCHEN.

232
00:07:07,973 --> 00:07:09,589
TELL ME YOU DIDN'T PUT THE RACK
OF LAMB BACK ON THE GRILL.

233
00:07:09,589 --> 00:07:09,973
TELL ME YOU DIDN'T PUT THE RACK
OF LAMB BACK ON THE GRILL.

234
00:07:09,973 --> 00:07:11,239
>>WHERE IS IT?
EXCUSE ME?

235
00:07:11,239 --> 00:07:12,373
>>WHERE'S THE--
IT'S ALMOST READY.

236
00:07:12,373 --> 00:07:13,873
NO, NO.
IT'S READY.

237
00:07:13,873 --> 00:07:15,206
>>PLEASE,
>>IT'S ALREADY MEDIUM RARE.

238
00:07:15,206 --> 00:07:17,373
BUT JUST LIKE EVERYTHING ELSE
THIS EVENING,

239
00:07:17,373 --> 00:07:20,239
IT TOO IS PAINFUL
FOR OWNERS RITA AND LISA.

240
00:07:20,239 --> 00:07:21,206
YOU'RE GONNA OVERCOOK IT.

241
00:07:21,206 --> 00:07:23,439
AND NOT SURPRISINGLY...

242
00:07:23,439 --> 00:07:25,373
IT'S NOT WORTH IT.
I CAN TELL YOU THAT.

243
00:07:27,306 --> 00:07:30,106
MANY OF THE CUSTOMERS
LEAVE UNHAPPY.

244
00:07:30,106 --> 00:07:31,139
THANK YOU
FOR YOUR PATIENCE.

245
00:07:31,139 --> 00:07:33,306
THANKS, MAN.
GOOD NIGHT.

246
00:07:33,306 --> 00:07:34,539
I'M SORRY.

247
00:07:37,806 --> 00:07:39,306
TOUGH DAY.
IT SURE WAS.

248
00:07:39,306 --> 00:07:39,589
>>LET ME TELL YOU,

249
00:07:39,589 --> 00:07:41,106
>>LET ME TELL YOU,

250
00:07:41,106 --> 00:07:44,106
I'VE SEEN IT
SO MANY TIMES BEFORE.

251
00:07:44,106 --> 00:07:45,906
WE CAN FIX IT.
IT'S NOT TOO LATE.

252
00:07:45,906 --> 00:07:47,039
I'M HERE TO HELP.
I KNOW.

253
00:07:47,039 --> 00:07:48,306
AND AT TIMES
YOU THINK I'M NOT.

254
00:07:48,306 --> 00:07:50,173
I'M HERE TO HELP.
NO, I KNOW YOU ARE.

255
00:07:50,173 --> 00:07:52,206
BUT I AM NOT GONNA PUT
A BAND-AID ON IT.

256
00:07:52,206 --> 00:07:53,506
A BAND-AID'S NOT GONNA KEEP
THIS BUSINESS OPEN.

257
00:07:53,506 --> 00:07:55,239
NO. NO, IT WON'T.
NO.

258
00:07:55,239 --> 00:07:58,173
I WANT YOU TO MAKE A LIST OF
THINGS THAT BOTHER YOU THE MOST

259
00:07:58,173 --> 00:08:00,006
THAT YOU WANT TO CHANGE.
OKAY.

260
00:08:00,006 --> 00:08:03,273
ALL THOSE THINGS THAT YOU FEEL
THAT YOU'VE BEEN IGNORED,

261
00:08:03,273 --> 00:08:05,839
YOU'VE HAD THE SORT OF CRAP
KICKED OUT OF YOU.

262
00:08:05,839 --> 00:08:06,939
OKAY.

263
00:08:06,939 --> 00:08:08,806
GET SOME REST.
ALL RIGHT.

264
00:08:08,806 --> 00:08:09,589
>>WE START AGAIN TOMORROW.

265
00:08:09,589 --> 00:08:10,206
>>WE START AGAIN TOMORROW.

266
00:08:10,206 --> 00:08:11,273
>>A NEW DAY.
>>GOOD NIGHT.

267
00:08:22,006 --> 00:08:24,239
CHEF RAMSAY KNOWS
THERE IS A COMPLETE DISCONNECT

268
00:08:24,239 --> 00:08:26,173
BETWEEN THE OWNERS
AND THE STAFF...

269
00:08:26,173 --> 00:08:27,439
RITA, SHOULD WE BE DOING
SOMETHING

270
00:08:27,439 --> 00:08:29,173
SO HE DOESN'T COME IN HERE
AND START SAYING--

271
00:08:29,173 --> 00:08:30,906
- I DON'T KNOW WHAT TO DO.
- >>MORNING.

272
00:08:30,906 --> 00:08:32,406
GOOD MORNING.

273
00:08:32,406 --> 00:08:33,539
AND SO HE'S ASKED THE SISTERS

274
00:08:33,539 --> 00:08:34,506
TO SHARE THEIR LIST OF ISSUES

275
00:08:34,506 --> 00:08:36,106
WITH THE STAFF.

276
00:08:36,106 --> 00:08:38,406
TODAY, IT'S ALL ABOUT MOVING
FORWARD AND CHANGING.

277
00:08:38,406 --> 00:08:39,589
>>SO WE'RE GONNA HOST
>>A STAFF MEETING.

278
00:08:39,589 --> 00:08:42,773
>>SO WE'RE GONNA HOST
>>A STAFF MEETING.

279
00:08:42,773 --> 00:08:46,173
LISA AND RITA, I WOULD LIKE YOU
TO ADDRESS THE STAFF.

280
00:08:46,173 --> 00:08:47,539
>>IT'S AN OPEN FORUM.

281
00:08:47,539 --> 00:08:48,973
>>FIRST ONE.

282
00:08:48,973 --> 00:08:51,939
THE FIRST ONE IS,
I WOULD LIKE FOR THE STAFF

283
00:08:51,939 --> 00:08:54,139
TO STOP TREATING LA GALLERIA
AS IF IT WERE A COMPETITION

284
00:08:54,139 --> 00:08:56,973
TO SEE WHO COULD DO LESS.

285
00:08:56,973 --> 00:08:58,306
>>WHAT?

286
00:08:58,306 --> 00:09:03,073
EVERYONE COMES IN, SITS, EATS,
LAUGHS, TALKS.

287
00:09:03,073 --> 00:09:05,939
>>NOBODY CHECKS IF THE TABLES
>>HAVE BEEN SET PROPERLY.

288
00:09:05,939 --> 00:09:08,373
NOBODY EVER DOES THIS
TO THE CHAIR TO SEE

289
00:09:08,373 --> 00:09:09,589
IF THERE'S BREADCRUMBS
FROM THE NIGHT BEFORE,

290
00:09:09,589 --> 00:09:09,906
IF THERE'S BREADCRUMBS
FROM THE NIGHT BEFORE,

291
00:09:09,906 --> 00:09:11,106
TO WIPE THEM OFF.

292
00:09:11,106 --> 00:09:13,839
>>SO WHY WOULD YOU COME INTO WORK

293
00:09:13,839 --> 00:09:17,439
TO SIT DOWN BEFORE WORK?

294
00:09:17,439 --> 00:09:20,273
AND TELL ME YOU'RE TIRED.
DON'T FORGET THAT.

295
00:09:20,273 --> 00:09:21,473
I DISAGREE.
I TOTALLY DISAGREE.

296
00:09:21,473 --> 00:09:25,239
NUMBER ONE, WE SIT
AFTER EVERYTHING IS DONE.

297
00:09:27,106 --> 00:09:29,073
SARA, THAT'S NOT TRUE.
THAT IS NOT TRUE AT ALL.

298
00:09:29,073 --> 00:09:32,773
I PERSONALLY AM SITTING WHEN
THERE IS NO CUSTOMER IN HERE.

299
00:09:32,773 --> 00:09:34,839
THERE'S NEVER CUSTOMERS
IN HERE TILL 7:00.

300
00:09:34,839 --> 00:09:35,973
DOES THAT GIVE YOU THE RIGHT
TO SIT ALL NIGHT?

301
00:09:35,973 --> 00:09:37,106
NO, THAT'S NOT TRUE.

302
00:09:37,106 --> 00:09:39,473
SORRY, THAT'S NOT TRUE.

303
00:09:39,473 --> 00:09:39,589
YOU GUYS ARE ALL IN DENIAL.

304
00:09:39,589 --> 00:09:42,006
YOU GUYS ARE ALL IN DENIAL.

305
00:09:42,006 --> 00:09:44,139
YOU GUYS NEED TO OWN
WHAT YOU DO.

306
00:09:44,139 --> 00:09:47,039
ROSA, HOW MANY DAYS
DO YOU COME IN LATE?

307
00:09:47,039 --> 00:09:49,273
SAY, EVERY DAY?
I GUESS.

308
00:09:49,273 --> 00:09:52,306
MAYBE FIVE TIMES
YOU CAME IN ON TIME?

309
00:09:52,306 --> 00:09:54,439
YOU'RE A REAL SLOTH.

310
00:09:54,439 --> 00:09:58,273
JOE, WHEN I ASK YOU TO DO
SOMETHING, LIKE WASH A WINDOW,

311
00:09:58,273 --> 00:10:00,139
YOU KNOW THE RE--

312
00:10:02,139 --> 00:10:05,239
MICHELE, YOU SCRATCH
YOUR  IN THE DINING ROOM.

313
00:10:05,239 --> 00:10:06,406
THAT DOESN'T MAKE ME
A BAD WAITER,

314
00:10:06,406 --> 00:10:08,206
SCRATCH MY.
COME ON.

315
00:10:08,206 --> 00:10:09,373
IT'S INAPPROPRIATE.

316
00:10:09,373 --> 00:10:09,589
LISTEN, DON'T PICK ON ME.

317
00:10:09,589 --> 00:10:10,373
LISTEN, DON'T PICK ON ME.

318
00:10:10,373 --> 00:10:14,306
I'M PICKING ON EVERYBODY.

319
00:10:14,306 --> 00:10:16,239
YOU HATE SOME PEOPLE
WHEN THEY DIDN'T DO NOTHING.

320
00:10:16,239 --> 00:10:18,106
DON'T GIVE ME
THE BULL.

321
00:10:18,106 --> 00:10:20,339
IF YOU GUYS CARED THE WAY
EVERYBODY THINKS THEY CARE,

322
00:10:20,339 --> 00:10:22,106
>>WE WOULD BE REALLY SUCCESSFUL,

323
00:10:22,106 --> 00:10:23,506
AND HE WOULDN'T
BE STANDING HERE.

324
00:10:23,506 --> 00:10:27,039
LIKE, NOBODY GIVES A.

325
00:10:27,039 --> 00:10:29,006
IS THAT TRUE?
I GUESS WE LAZY.

326
00:10:29,006 --> 00:10:30,339
THAT'S ALL.
WHY ARE YOU LAZY?

327
00:10:37,806 --> 00:10:39,206
WOW.

328
00:10:39,206 --> 00:10:39,589
AND, HONESTLY, I GUESS
THE CULTURE OF WHAT I'VE SEEN

329
00:10:39,589 --> 00:10:41,873
AND, HONESTLY, I GUESS
THE CULTURE OF WHAT I'VE SEEN

330
00:10:41,873 --> 00:10:43,239
HAS MADE ME LAZY AS WELL.

331
00:10:43,239 --> 00:10:45,073
>>I'M NOT DOING
>>ANYTHING DIFFERENTLY

332
00:10:45,073 --> 00:10:46,539
>>THAN THE REST OF THESE PEOPLE.

333
00:10:46,539 --> 00:10:48,139
SO HOW LONG--
I'M SORRY.

334
00:10:48,139 --> 00:10:49,406
I DISAGREE.
I'M NOT LAZY.

335
00:10:49,406 --> 00:10:51,773
I'M SORRY.
CAN I INTERJECT, PLEASE?

336
00:10:51,773 --> 00:10:53,106
>>PLEASE?

337
00:10:53,106 --> 00:10:54,206
>>THIS IS WHAT I SEE
>>WHEN I WALK IN.

338
00:10:54,206 --> 00:10:55,273
>>YOU'RE SITTING THERE, SARA,

339
00:10:55,273 --> 00:10:57,073
CHITCHATTING,
DRINKING COFFEE,

340
00:10:57,073 --> 00:10:58,073
AND LOOKING MISERABLE.

341
00:10:58,073 --> 00:10:59,773
NO, THAT'S NOT TRUE, LISA.

342
00:10:59,773 --> 00:11:02,973
AND JUST WAITING
FOR THE BUS PEOPLE

343
00:11:02,973 --> 00:11:05,373
TO COME AND PICK UP
THE DIRTY TABLES.

344
00:11:05,373 --> 00:11:08,073
I DISAGREE.
YOU NEED TO CLEAN AS WELL.

345
00:11:08,073 --> 00:11:09,589
YOU GUYS NEVER, EVER ASKED US,

346
00:11:09,589 --> 00:11:12,006
YOU GUYS NEVER, EVER ASKED US,

347
00:11:12,006 --> 00:11:14,506
"CAN YOU PLEASE JUST FINISH
>>THE WORK WITH THE BUSBOY?"

348
00:11:14,506 --> 00:11:16,973
I SHOULDN'T HAVE
TO ASK THAT.

349
00:11:16,973 --> 00:11:18,373
I SHOULDN'T HAVE TO ASK THAT,
SARA.

350
00:11:18,373 --> 00:11:20,073
YOU GUYS DON'T LIKE THAT,
YOU HAVE TO TELL US.

351
00:11:20,073 --> 00:11:21,106
SARA, SARA...

352
00:11:21,106 --> 00:11:23,906
NO, SORRY, LISA.
LISA.

353
00:11:23,906 --> 00:11:25,373
WAIT A MINUTE, WAIT A MINUTE.
LET'S TALK REAL.

354
00:11:25,373 --> 00:11:26,406
YEAH, WE'RE TALKING REAL.

355
00:11:26,406 --> 00:11:28,039
OKAY.
LISTEN TO ME, LISTEN TO ME.

356
00:11:28,039 --> 00:11:29,839
I ONLY MENTIONED THAT--

357
00:11:29,839 --> 00:11:31,406
WHOSE FAULT IS THAT, AFTER ALL?

358
00:11:31,406 --> 00:11:32,406
YOURS.

359
00:11:32,406 --> 00:11:33,873
NO, IT'S YOURS!

360
00:11:33,873 --> 00:11:35,806
IT IS NOT MY FAULT.

361
00:11:35,806 --> 00:11:38,273
THIS BUSINESS, NUMBER ONE,
IS NOT UNDER MY NAME.

362
00:11:38,273 --> 00:11:39,589
IT'S UNDER BOTH OF YOUR NAMES.

363
00:11:39,589 --> 00:11:39,873
IT'S UNDER BOTH OF YOUR NAMES.

364
00:11:39,873 --> 00:11:41,973
THAT'S WHY YOU NEED TO LISTEN
TO WHAT I SAY.

365
00:11:41,973 --> 00:11:45,539
I'M NOT DISAGREEING WITH THAT.

366
00:11:45,539 --> 00:11:47,973
>>I'M JUST SAYING
>>THERE ARE NO RULES, RITA.

367
00:11:47,973 --> 00:11:49,039
SO DON'T BLAME US FOR THAT,

368
00:11:49,039 --> 00:11:50,406
BECAUSE THERE ARE NO RULES.

369
00:11:50,406 --> 00:11:54,273
THERE ARE NO RULES BECAUSE
NOBODY RESPECTS WHAT I SAY.

370
00:11:54,273 --> 00:11:55,473
LIKE WHAT?

371
00:11:55,473 --> 00:11:57,173
LET ME JUST GO DOWN MY LIST,

372
00:11:57,173 --> 00:11:59,106
>>AND YOU'LL SEE
>>WHERE I'M GOING WITH THIS.

373
00:11:59,106 --> 00:12:00,273
NUMBER TWO SAYS--

374
00:12:00,273 --> 00:12:01,973
POINT NUMBER TWO.

375
00:12:01,973 --> 00:12:04,273
NOBODY SITTING HERE
CAN TAKE CRITICISM.

376
00:12:04,273 --> 00:12:05,839
ACTUALLY, ROSA CAN.

377
00:12:05,839 --> 00:12:08,073
>>SHE DOES, LIKE,
>>5,000 THINGS WRONG A NIGHT.

378
00:12:08,073 --> 00:12:09,589
BUT, WHEN YOU TELL HER,
SHE SAYS SHE'S SORRY

379
00:12:09,589 --> 00:12:09,973
BUT, WHEN YOU TELL HER,
SHE SAYS SHE'S SORRY

380
00:12:09,973 --> 00:12:13,873
BUT DOESN'T REALLY DO ANYTHING
ABOUT IT.

381
00:12:13,873 --> 00:12:16,006
DOUG, WHY CAN'T YOU TAKE
CRITICISM?

382
00:12:16,006 --> 00:12:17,973
I DO.
YOU DON'T.

383
00:12:17,973 --> 00:12:19,106
YOU DEFINITELY DON'T.

384
00:12:19,106 --> 00:12:20,439
>>YOU DON'T.

385
00:12:20,439 --> 00:12:21,939
YOU DON'T TAKE CRITICISM.

386
00:12:21,939 --> 00:12:22,939
BUT THE WAY I SEE IT, I DO.

387
00:12:22,939 --> 00:12:24,039
SO YOU THINK DIFFERENT.

388
00:12:24,039 --> 00:12:25,106
HOW ABOUT SEEING IT THE WAY

389
00:12:25,106 --> 00:12:26,873
THE OWNERS SEE IT?

390
00:12:26,873 --> 00:12:31,973
DOUG, WHEN I SAY, "THIS DISH
SUCKS," YOU NEED TO OWN IT.

391
00:12:31,973 --> 00:12:33,073
>>WHAT CAN I DO IF I DON'T AGREE?

392
00:12:33,073 --> 00:12:35,106
>>I DON'T CARE.

393
00:12:35,106 --> 00:12:36,906
YOU MAKE ANOTHER ONE.
THAT'S YOUR JOB.

394
00:12:36,906 --> 00:12:38,839
>>YOU COOK AS IF YOU
>>DON'T WANT TO BE HERE.

395
00:12:38,839 --> 00:12:39,589
WATCHING THE WAY
YOU PERFORM,

396
00:12:39,589 --> 00:12:40,073
WATCHING THE WAY
YOU PERFORM,

397
00:12:40,073 --> 00:12:42,073
>>IT'S A MAN THAT IS JUST

398
00:12:42,073 --> 00:12:44,106
TURNING UP FOR THE CHECK.

399
00:12:44,106 --> 00:12:47,273
I'VE BEEN WORKING HERE FOR--
NOT FOR THE CHECK.

400
00:12:47,273 --> 00:12:49,373
THEN WHY DON'T YOU SAY
TO ME AND LISA,

401
00:12:49,373 --> 00:12:51,539
"YOU KNOW WHAT, I WANT TO MAKE
>>A SPECIAL TODAY"?

402
00:12:51,539 --> 00:12:52,539
I DID IT.

403
00:12:52,539 --> 00:12:53,773
I DID THE FUSILLI,
THE OTHER STUFF.

404
00:12:53,773 --> 00:12:55,139
IT JUST DON'T SELL.

405
00:12:55,139 --> 00:12:58,239
IT DON'T SELL
BECAUSE THEY SUCK.

406
00:12:58,239 --> 00:12:59,539
THOSE ARE NOT SPECIALS.

407
00:13:01,906 --> 00:13:06,539
THE VIBE IN HERE IS OOZING
NEGATIVITY BEYOND BELIEF.

408
00:13:06,539 --> 00:13:09,589
NO ONE GIVES A ,
FROM THE CHEFS TO THE WAITERS.

409
00:13:09,589 --> 00:13:10,106
NO ONE GIVES A ,
FROM THE CHEFS TO THE WAITERS.

410
00:13:10,106 --> 00:13:12,106
NO ONE GIVES A.
I'M SORRY, I DISAGREE.

411
00:13:12,106 --> 00:13:13,406
>>WOW.

412
00:13:13,406 --> 00:13:14,806
DON'T TAKE THIS
LIKE A PERSONAL ATTACK.

413
00:13:14,806 --> 00:13:17,039
I'M JUST SAYING,
POINT PEOPLE OUT.

414
00:13:17,039 --> 00:13:18,139
JUST DON'T SAY, "EVERYONE."

415
00:13:18,139 --> 00:13:19,473
YOU'RE TAKING
EVERYTHING PERSONAL.

416
00:13:19,473 --> 00:13:20,906
OKAY, JUST ONE MORE THING.

417
00:13:20,906 --> 00:13:22,006
>>I DON'T WANT TO BE THE TARGET

418
00:13:22,006 --> 00:13:23,306
WHENEVER, GUYS,
YOU MENTION SOMETHING.

419
00:13:23,306 --> 00:13:24,873
I KNOW YOU'RE A GOOD WAITRESS.

420
00:13:24,873 --> 00:13:26,239
YOU'RE EFFICIENT.
YOU'RE FAST.

421
00:13:26,239 --> 00:13:28,306
>>BUT I'VE HAD SERVERS
>>ACTUALLY TELL ME

422
00:13:28,306 --> 00:13:29,306
>>THEY DON'T WANT TO WORK
>>WITH YOU.

423
00:13:29,306 --> 00:13:30,539
WHAT'S THAT SUPPOSED TO MEAN?

424
00:13:30,539 --> 00:13:34,239
IT'S SUPPOSED TO MEAN
YOU ARE A MONEY GRUB

425
00:13:34,239 --> 00:13:37,173
AND YOU HOG ALL THE TABLES.

426
00:13:37,173 --> 00:13:38,339
I SEAT THE PEOPLE?

427
00:13:38,339 --> 00:13:39,373
YOU GUYS ARE THE ONES
WHO SEAT THE PEOPLE.

428
00:13:39,373 --> 00:13:39,589
WHEN I TRIED TO ROTATE THEM,
DID YOU NOT--

429
00:13:39,589 --> 00:13:40,906
WHEN I TRIED TO ROTATE THEM,
DID YOU NOT--

430
00:13:40,906 --> 00:13:44,506
WERE YOU NOT THE FIRST ONE
TO COMPLAIN?

431
00:13:44,506 --> 00:13:47,039
BE HONEST.

432
00:13:51,906 --> 00:13:55,973
BECAUSE SHE IS NOT WILLING
TO MAKE LESS MONEY.

433
00:13:55,973 --> 00:13:57,073
>>SHALL I GIVE AN EXAMPLE?

434
00:13:57,073 --> 00:13:58,973
WHEN I HIRED YOU,
YOU WERE TOLD

435
00:13:58,973 --> 00:14:01,973
YOU NEED TO PAY HIM 20%
OF YOUR TIPS.

436
00:14:01,973 --> 00:14:05,073
I TIP 20 PER--
MORE THAN 20%.

437
00:14:05,073 --> 00:14:08,939
THIS BUSBOY HAS NEVER SEEN 15%
FROM YOU.

438
00:14:08,939 --> 00:14:09,589
HE HAS SEEN IT.
>>NO, HE'S NOT.

439
00:14:09,589 --> 00:14:09,973
HE HAS SEEN IT.
>>NO, HE'S NOT.

440
00:14:09,973 --> 00:14:11,206
NO, SORRY.

441
00:14:11,206 --> 00:14:12,506
ASK HIM.
ASK HIM, ASK HIM.

442
00:14:12,506 --> 00:14:15,906
PAT, HAVE YOU SEEN MORE
THAN 15% FROM SARA?

443
00:14:15,906 --> 00:14:17,539
YES OR NO?
NO.

444
00:14:17,539 --> 00:14:20,373
I'M NOT GONNA TIP--
I'M NOT GONNA TIP--

445
00:14:20,373 --> 00:14:22,273
SARA--HOLD ON A SECOND.
LISTEN TO ME.

446
00:14:22,273 --> 00:14:24,006
>>HOLD ON, THERE.
>>SARA.

447
00:14:24,006 --> 00:14:25,139
SARA, LISTEN TO ME.

448
00:14:25,139 --> 00:14:27,873
NOBODY'S TALKING ABOUT WHEN YOU
MAKE 15% OF THE CHARGES.

449
00:14:27,873 --> 00:14:29,206
>>YOU KNOW
>>WHAT I'M TALKING ABOUT?

450
00:14:29,206 --> 00:14:32,273
WHEN YOU MADE $400
AND YOU GAVE HIM $40.

451
00:14:32,273 --> 00:14:33,939
>>THAT'S WHAT I'M TALKING ABOUT.
NO, NO.

452
00:14:33,939 --> 00:14:34,906
YES, THAT'S RIGHT.
YOU DEFINITELY DID.

453
00:14:34,906 --> 00:14:36,273
>>NO, I DIDN'T.

454
00:14:36,273 --> 00:14:39,006
WHEN SOMEONE'S BREAKING
THEIR BALLS LIKE THIS

455
00:14:39,006 --> 00:14:39,589
>>AND THEY LEAVE
>>WITH $40,

456
00:14:39,589 --> 00:14:41,006
>>AND THEY LEAVE
>>WITH $40,

457
00:14:41,006 --> 00:14:42,439
THEY GOT  RIGHT
UP THE.

458
00:14:42,439 --> 00:14:44,539
YES, THEY DID.
I WAS WORKING MY ASS THAT DAY.

459
00:14:44,539 --> 00:14:46,906
SO WAS HE!

460
00:14:46,906 --> 00:14:49,039
IF I'M HERE,
I NEED TO MAKE SOME MONEY.

461
00:14:49,039 --> 00:14:50,306
THIS IS MY JOB.

462
00:14:50,306 --> 00:14:52,473
YOU MAKE ME PICK AND CHOOSE,
SARA.

463
00:14:52,473 --> 00:14:53,473
NO.
LISA, LISA.

464
00:14:53,473 --> 00:14:55,173
SARA COMES IN,
GETS THE BEST STATION.

465
00:14:55,173 --> 00:14:58,439
>>SARA GETS SAT FIRST,
>>GETS SAT LAST.

466
00:14:58,439 --> 00:14:59,973
>>SARA'S MAKING ALL THE MONEY.

467
00:14:59,973 --> 00:15:01,839
IT HAS TO STOP.
LIKE, IT'S RIDICULOUS.

468
00:15:01,839 --> 00:15:03,939
I'M SORRY.
I'M GOING HOME.

469
00:15:03,939 --> 00:15:05,873
THANK GOD.
THIS IS A WASTE FOR ME.

470
00:15:05,873 --> 00:15:07,406
IT'S TIME FOR YOU TO  HIT
THE ROAD.

471
00:15:20,041 --> 00:15:21,707
SARA COMES IN,
GETS THE BEST STATION.

472
00:15:21,707 --> 00:15:24,207
SARA GETS SAT FIRST,
GETS SAT LAST.

473
00:15:24,207 --> 00:15:26,074
SARA'S MAKING ALL THE MONEY.

474
00:15:26,074 --> 00:15:28,074
IT HAS TO STOP.

475
00:15:28,074 --> 00:15:30,807
CHEF RAMSAY HAS FORCED
LISA AND RITA

476
00:15:30,807 --> 00:15:31,807
TO FINALLY
CONFRONT THEIR STAFF.

477
00:15:31,807 --> 00:15:33,741
I'M SORRY.
I'M GOING HOME.

478
00:15:33,741 --> 00:15:35,274
THANK GOD.

479
00:15:35,274 --> 00:15:36,941
AND SERVER SARA
DOESN'T EXACTLY LIKE

480
00:15:36,941 --> 00:15:38,041
WHAT THEY HAVE TO SAY.

481
00:15:38,041 --> 00:15:39,374
THIS IS A WASTE FOR ME.

482
00:15:39,374 --> 00:15:40,674
PRAISE THE LORD.

483
00:15:40,674 --> 00:15:43,407
>>WHAT DO WE DO ABOUT SARA?

484
00:15:43,407 --> 00:15:45,331
THE PROBLEM WITH SARA IS THAT
YOU'VE LEFT YOURSELVES OPEN

485
00:15:45,331 --> 00:15:45,674
THE PROBLEM WITH SARA IS THAT
YOU'VE LEFT YOURSELVES OPEN

486
00:15:45,674 --> 00:15:47,707
>>BECAUSE OF THE LACK
>>OF DIRECTION

487
00:15:47,707 --> 00:15:49,007
>>THAT'S BEEN SHOWN
>>TO THE TEAM.

488
00:15:49,007 --> 00:15:50,241
AND THE FACT
THAT SHE'S A GOOD WAITRESS,

489
00:15:50,241 --> 00:15:51,774
SHE'S GOT YOU OVER A BARREL.

490
00:15:51,774 --> 00:15:52,841
>>SHE'S GOT THE REINS.

491
00:15:52,841 --> 00:15:54,107
YOU'VE GOT TO TAKE CONTROL.

492
00:15:54,107 --> 00:15:55,107
HOW?

493
00:15:55,107 --> 00:15:56,741
>>YOU CAN'T BE BEHOLDEN

494
00:15:56,741 --> 00:16:00,741
TO ONE MEMBER OF STAFF,
ONE CHEF IN THE KITCHEN.

495
00:16:00,741 --> 00:16:03,007
THE STAFF ARE DICTATING
FOR CONVENIENCE,

496
00:16:03,007 --> 00:16:05,674
>>AND THAT IS SO WRONG.

497
00:16:05,674 --> 00:16:06,741
I'M TO BLAME FOR THAT.

498
00:16:06,741 --> 00:16:08,174
THIS IS MY FAULT.

499
00:16:08,174 --> 00:16:09,807
NO, NOT SINGLE-HANDED.
WE'RE BOTH TO BLAME.

500
00:16:09,807 --> 00:16:10,841
YOU'RE ABSOLUTELY RIGHT.
YOU BOTH ARE.

501
00:16:10,841 --> 00:16:12,041
>>I AM.

502
00:16:12,041 --> 00:16:13,374
>>HOW CAN YOU EXPECT THEM
>>TO TAKE EXAMPLE?

503
00:16:13,374 --> 00:16:14,707
RIGHT.

504
00:16:14,707 --> 00:16:15,331
>>BECAUSE IT STARTS
>>FROM THE TOP.

505
00:16:15,331 --> 00:16:16,107
>>BECAUSE IT STARTS
>>FROM THE TOP.

506
00:16:16,107 --> 00:16:18,207
AND A FISH ROTS FROM THE HEAD
DOWNWARDS.

507
00:16:18,207 --> 00:16:20,074
>>AS OWNERS, YOU SET THE RULES.

508
00:16:20,074 --> 00:16:25,974
AND ANYONE THAT DOESN'T COINCIDE
WITH YOUR RULES, THEY'RE OUT.

509
00:16:25,974 --> 00:16:28,741
I FEEL LIKE THIS HAS REALLY SET
A FIRE IN ME.

510
00:16:28,741 --> 00:16:31,674
NO MORE DRINKING FOR ME.
NO MORE SMOKING FOR YOU.

511
00:16:31,674 --> 00:16:33,141
ALL RIGHT.

512
00:16:33,141 --> 00:16:35,674
I WANT TO LEAD BY EXAMPLE
AND REALLY START WORKING

513
00:16:35,674 --> 00:16:37,641
TO MAKE
THIS PLACE BETTER.

514
00:16:37,641 --> 00:16:40,241
YOU SET THE RULES,
YOU RAISE THE BAR,

515
00:16:40,241 --> 00:16:42,307
AND YOU ALL FOLLOW IT.

516
00:16:42,307 --> 00:16:43,341
>>OKAY.
OKAY.

517
00:16:43,341 --> 00:16:44,341
>>I WANT CONTROL BACK.

518
00:16:44,341 --> 00:16:45,331
I'M TAKING IT TODAY.

519
00:16:45,331 --> 00:16:45,741
I'M TAKING IT TODAY.

520
00:16:45,741 --> 00:16:47,674
I'M TAKING CONTROL BACK TODAY.

521
00:16:47,674 --> 00:16:49,307
>>THERE'S ONLY ONE VOICE,

522
00:16:49,307 --> 00:16:50,674
AND THAT'S THE VOICE
OF THE OWNERS.

523
00:16:50,674 --> 00:16:54,107
>>SO WHAT THEY SAY GETS DONE,
>>PERIOD.

524
00:16:54,107 --> 00:16:56,207
I REALIZE I WAS WRONG.
AND I AM WRONG.

525
00:16:56,207 --> 00:17:00,274
I'LL DO MY BEST TO NOT BE LAZY
ANYMORE, BECAUSE IT'S WRONG.

526
00:17:00,274 --> 00:17:01,807
AND I WANT TO IMPROVE MYSELF
ON THESE LITTLE THINGS

527
00:17:01,807 --> 00:17:03,307
THAT I WASN'T DOING GOOD.

528
00:17:03,307 --> 00:17:04,307
I WANT TO DO MUCH BETTER.

529
00:17:04,307 --> 00:17:06,307
TIME TO CHANGE.
YES.

530
00:17:06,307 --> 00:17:07,741
GOT IT?
YES.

531
00:17:07,741 --> 00:17:09,374
ABSOLUTELY.
>>OKAY.

532
00:17:09,374 --> 00:17:10,741
I APPRECIATE THE MEETING.

533
00:17:10,741 --> 00:17:11,774
>>YEAH?
>>WELL DONE.

534
00:17:11,774 --> 00:17:12,974
GOOD POINTS.
THANK YOU.

535
00:17:12,974 --> 00:17:14,841
THANKS.
I LOVE THIS MAN.

536
00:17:14,841 --> 00:17:15,331
>>WELL, THAT WASN'T SO BAD.

537
00:17:15,331 --> 00:17:17,207
>>WELL, THAT WASN'T SO BAD.

538
00:17:17,207 --> 00:17:18,341
SO BAD?

539
00:17:18,341 --> 00:17:20,174
THAT WAS  GREAT!

540
00:17:21,307 --> 00:17:24,174
>>I LOVE HIM.

541
00:17:27,974 --> 00:17:30,041
I LOVE HIM.
I HOPE HE STAYS.

542
00:17:30,041 --> 00:17:31,674
GOD, PLEASE MAKE HIM
STAY FOR, LIKE--

543
00:17:31,674 --> 00:17:33,407
ARE YOU
OUT OF YOUR MIND?

544
00:17:33,407 --> 00:17:34,641
>>HERE HE COMES.

545
00:17:34,641 --> 00:17:35,841
CHEF.

546
00:17:35,841 --> 00:17:37,174
>>CHEF IS BACK.

547
00:17:37,174 --> 00:17:39,341
HELLO.
OKAY, DARLING?

548
00:17:39,341 --> 00:17:40,841
I HAVE A SURPRISE FOR YOU.

549
00:17:40,841 --> 00:17:42,041
A SURPRISE FOR ME?

550
00:17:42,041 --> 00:17:43,841
YES.
REALLY? THAT'S VERY KIND.

551
00:17:43,841 --> 00:17:45,041
YOU WANT TO SEE IT?

552
00:17:45,041 --> 00:17:45,331
UH, WHERE IS IT?

553
00:17:45,331 --> 00:17:46,074
UH, WHERE IS IT?

554
00:17:46,074 --> 00:17:47,307
OH, RIGHT HERE.

555
00:17:47,307 --> 00:17:49,074
IT'S--YOU'RE GONNA--

556
00:17:49,074 --> 00:17:51,041
>>DON'T SCARE ME.

557
00:17:51,041 --> 00:17:52,274
>>YOU'RE MAKING ME NERVOUS.

558
00:17:52,274 --> 00:17:53,374
>>OKAY.

559
00:17:53,374 --> 00:17:54,707
I'M HOPING THAT YOU LIKE IT.

560
00:17:54,707 --> 00:17:57,041
I FIGURED YOU GOT SO UPSET
ABOUT THAT TIRAMISU,

561
00:17:57,041 --> 00:17:58,907
AND NOBODY CARED ENOUGH
TO MAKE IT FOR YOU.

562
00:17:58,907 --> 00:18:01,007
YOU MADE A TIRAMISU?
I DID.

563
00:18:01,007 --> 00:18:02,741
I MADE YOU A TIRAMISU
THIS MORNING.

564
00:18:02,741 --> 00:18:04,374
DID YOU MAKE IT WITH DOUG?
>>NO.

565
00:18:04,374 --> 00:18:05,374
>>NO.

566
00:18:05,374 --> 00:18:06,707
>>I MADE IT MYSELF.

567
00:18:06,707 --> 00:18:07,674
HOW LONG DID IT TAKE YOU?

568
00:18:07,674 --> 00:18:08,707
LESS THAN AN HOUR.

569
00:18:08,707 --> 00:18:11,141
LESS THAN AN HOUR, DOUG.

570
00:18:11,141 --> 00:18:12,741
IT IS FRESH.
I HOPE YOU LIKE IT.

571
00:18:12,741 --> 00:18:13,907
AH, WELL, THE FACT
THAT WE GOT IT--LOOK AT THAT.

572
00:18:13,907 --> 00:18:15,331
NICE.

573
00:18:15,331 --> 00:18:15,707
NICE.

574
00:18:15,707 --> 00:18:16,707
YOU MADE THIS THIS MORNING,
SERIOUSLY?

575
00:18:16,707 --> 00:18:17,941
YES, SERIOUSLY.
YEAH?

576
00:18:17,941 --> 00:18:21,874
I'M IMPRESSED.

577
00:18:21,874 --> 00:18:23,141
IT'S NICE.

578
00:18:23,141 --> 00:18:24,374
IT IS?
REALLY?

579
00:18:24,374 --> 00:18:25,641
I LIKE IT, YEAH.
IT'S VERY NICE.

580
00:18:25,641 --> 00:18:26,741
OH.

581
00:18:26,741 --> 00:18:27,974
MMM.

582
00:18:27,974 --> 00:18:29,674
HE LIKES THE TIRAMISU.

583
00:18:29,674 --> 00:18:30,674
A WINNER.

584
00:18:30,674 --> 00:18:32,141
NOW THAT'S DELICIOUS.
GOOD JOB.

585
00:18:32,141 --> 00:18:33,407
ALL RIGHT, I NEED ALL OF YOU.

586
00:18:33,407 --> 00:18:36,007
I'VE JUST BEEN--ALL RIGHT, GUYS,
COME OVER, PLEASE.

587
00:18:37,807 --> 00:18:40,341
ALL OF YOU, PLEASE.
LET'S GO.

588
00:18:40,341 --> 00:18:42,807
GOD, NO ONE MOVES FASTER,
DO THEY?

589
00:18:42,807 --> 00:18:43,807
>>IT'S LIKE  CAMELS
>>GETTING OFF THE DESERT.

590
00:18:43,807 --> 00:18:45,331
>>LET'S GO.

591
00:18:45,331 --> 00:18:45,941
>>LET'S GO.

592
00:18:45,941 --> 00:18:48,674
>>NOW, I'VE DONE
>>A LOT OF RESEARCH

593
00:18:48,674 --> 00:18:50,174
AROUND THE CITY OF BOSTON.

594
00:18:50,174 --> 00:18:52,774
AND THIS IS A HIGHLY
COMPETITIVE AREA, RIGHT?

595
00:18:52,774 --> 00:18:54,641
- YES.
- >>HOW DO YOU STAND OUT

596
00:18:54,641 --> 00:18:56,374
>>FROM THAT COMPETITION?
WE DON'T.

597
00:18:56,374 --> 00:18:58,041
I DON'T KNOW.
THAT'S OBVIOUS.

598
00:18:58,041 --> 00:19:02,207
WE ARE, LIKE, ALMOST LIKE
EVERYBODY--NO BETTER, NO WORSE.

599
00:19:02,207 --> 00:19:03,774
I THINK WE ARE GOOD.

600
00:19:03,774 --> 00:19:05,241
THAT'S WHERE YOU'RE WRONG,
YOUNG MAN.

601
00:19:05,241 --> 00:19:07,874
>>LAST NIGHT,
>>THROUGHOUT SERVICE,

602
00:19:07,874 --> 00:19:09,741
>>I SNAPPED OFF A FEW PHOTOS,

603
00:19:09,741 --> 00:19:13,374
JUST TO SHOW YOU WHAT YOUR FOOD
LOOKS LIKE.

604
00:19:13,374 --> 00:19:15,331
WOW.
WHAT IS THAT?

605
00:19:15,331 --> 00:19:15,407
WOW.
WHAT IS THAT?

606
00:19:15,407 --> 00:19:17,807
OH, DEAR, OH, DEAR, OH, DEAR.

607
00:19:17,807 --> 00:19:19,074
I DON'T WANT TO SEE IT.

608
00:19:19,074 --> 00:19:20,241
YOU DON'T WANT TO SEE IT?

609
00:19:20,241 --> 00:19:21,841
THAT'S NOT A GOOD SIGN.
I DO, I DO.

610
00:19:21,841 --> 00:19:23,674
I'M SCARED.

611
00:19:23,674 --> 00:19:26,174
THESE ARE FROM MY PHONE.

612
00:19:26,174 --> 00:19:27,974
OH, MY GOD.

613
00:19:27,974 --> 00:19:31,274
DOUG, WHAT IS THAT?

614
00:19:31,274 --> 00:19:32,841
RAVIOLIS?

615
00:19:32,841 --> 00:19:34,741
IT COULD BE EGGPLANT.

616
00:19:34,741 --> 00:19:37,274
NO, IT'S SEAFOOD RAVIOLI.
>>RAVIOLI.

617
00:19:37,274 --> 00:19:39,307
ACTUALLY,
IT'S EGGPLANT RAVIOLIS.

618
00:19:39,307 --> 00:19:40,407
IT'S EGGPLANT.

619
00:19:40,407 --> 00:19:41,641
THE FACT
THAT YOU DON'T EVEN KNOW

620
00:19:41,641 --> 00:19:42,641
WHAT IT IS INSTANTLY

621
00:19:42,641 --> 00:19:43,641
SCARES THE  OUT OF ME.

622
00:19:43,641 --> 00:19:45,107
CRAZY.

623
00:19:45,107 --> 00:19:45,331
>>SEAFOOD RAVIOLI.

624
00:19:45,331 --> 00:19:46,241
>>SEAFOOD RAVIOLI.

625
00:19:46,241 --> 00:19:48,174
LET'S PUT IT UP THERE.
YEAH?

626
00:19:48,174 --> 00:19:50,674
DO YOU HAVE TO HANG THEM?
OH, GOD.

627
00:19:50,674 --> 00:19:51,774
YEAH, IT'S A GALLERY,
ISN'T IT?

628
00:19:51,774 --> 00:19:52,974
>>NEXT.

629
00:19:52,974 --> 00:19:54,141
>>WHAT IS IT?

630
00:19:54,141 --> 00:19:55,274
PARADISO?

631
00:19:55,274 --> 00:19:57,007
OH, GOD, PARADISO.

632
00:19:57,007 --> 00:19:59,307
DOES THAT LOOK LIKE PARADISE
TO ANYONE?

633
00:19:59,307 --> 00:20:00,641
LOOKS LIKE VOMIT.

634
00:20:00,641 --> 00:20:02,407
>>VOMIT.
SHUT YOUR PIEHOLE.

635
00:20:02,407 --> 00:20:03,641
YOU'RE NOT THE MANAGER ANYMORE.

636
00:20:04,941 --> 00:20:06,274
OR THE INSIDE
OF A COLOSTOMY BAG.

637
00:20:08,807 --> 00:20:10,741
WHAT IS THIS?

638
00:20:10,741 --> 00:20:11,841
>>ANTIPASTO.

639
00:20:11,841 --> 00:20:15,331
WITH BALSAMIC VINEGAR
SPEWED ALL OVER IT.

640
00:20:15,331 --> 00:20:16,241
WITH BALSAMIC VINEGAR
SPEWED ALL OVER IT.

641
00:20:16,241 --> 00:20:17,374
DO YOU THINK
THEY DO THAT IN ITALY?

642
00:20:17,374 --> 00:20:19,007
NO.
IT'S ONLY SUPPOSED TO BE

643
00:20:19,007 --> 00:20:20,274
ON THE TOMATO MOZZARELLA.

644
00:20:20,274 --> 00:20:21,307
REALLY?
>>YEAH.

645
00:20:21,307 --> 00:20:22,641
WELL, THEN SOMEONE NEEDS TO GET

646
00:20:22,641 --> 00:20:25,241
TO
LENSCRAFTER URGENTLY.

647
00:20:25,241 --> 00:20:27,841
>>NEXT.
OH, PLEASE, NO MORE.

648
00:20:27,841 --> 00:20:30,641
OH, THE RACK OF LAMB.

649
00:20:30,641 --> 00:20:32,707
>>THE RACK OF LAMB.

650
00:20:32,707 --> 00:20:35,641
OUR RACK OF LAMB
LOOKS LIKE A SICK ANIMAL.

651
00:20:35,641 --> 00:20:37,674
I MEAN, I DON'T KNOW
A LOT OF SICK ANIMALS.

652
00:20:37,674 --> 00:20:40,407
BUT LIKE A SICK--
A SICK ANIMAL.

653
00:20:40,407 --> 00:20:41,974
>>THAT IS CURRENTLY

654
00:20:41,974 --> 00:20:45,331
LEAVING YOUR DINING ROOM
ON A DAILY BASIS.

655
00:20:45,331 --> 00:20:45,407
LEAVING YOUR DINING ROOM
ON A DAILY BASIS.

656
00:20:45,407 --> 00:20:46,641
>>LOOKS LIKE AN ABSTRACT.

657
00:20:46,641 --> 00:20:48,274
THAT LOOKS LIKE.

658
00:20:48,274 --> 00:20:51,107
EVERYTHING WE SERVE IS THIS
WEIRD, ORANGE, PINK-Y COLOR.

659
00:20:53,074 --> 00:20:54,874
IT DOESN'T LOOK
LIKE FOOD.

660
00:20:54,874 --> 00:20:56,407
IT WASN'T APPETIZING AT ALL.

661
00:20:56,407 --> 00:20:58,207
OH, MY GOD.
IT'S EMBARRASSING.

662
00:20:58,207 --> 00:21:00,174
THAT'S YOUR FOOD, DOUG.

663
00:21:00,174 --> 00:21:02,974
AH, YES?

664
00:21:02,974 --> 00:21:04,274
ANSWER THE CHEF, DOUG.

665
00:21:04,274 --> 00:21:06,207
YEAH--YUP.

666
00:21:06,207 --> 00:21:08,107
AY YI YI.

667
00:21:09,407 --> 00:21:12,307
LET ME SHOW YOU
SOME OTHER PHOTOS

668
00:21:12,307 --> 00:21:13,974
>>OF WHAT BOSTON'S

669
00:21:13,974 --> 00:21:15,331
BEST ITALIAN RESTAURANTS
ARE PUTTING OUT.

670
00:21:15,331 --> 00:21:17,107
BEST ITALIAN RESTAURANTS
ARE PUTTING OUT.

671
00:21:19,874 --> 00:21:21,674
>>TORTELLINI OF SEAFOOD.

672
00:21:21,674 --> 00:21:22,674
>>MMM.

673
00:21:22,674 --> 00:21:23,774
OH, THAT'S JUST BEAUTIFUL.

674
00:21:23,774 --> 00:21:25,074
>>IT'S NICE.

675
00:21:25,074 --> 00:21:26,207
LOOK AT THIS.

676
00:21:26,207 --> 00:21:27,874
OH, THAT'S NICE.

677
00:21:27,874 --> 00:21:29,841
SHRIMP LINGUINI.

678
00:21:29,841 --> 00:21:30,841
>>LIKE A PIECE OF ART.

679
00:21:30,841 --> 00:21:32,241
THAT DOES LOOK GOOD.

680
00:21:32,241 --> 00:21:36,141
LAMB SERVED
IN A LOCAL ITALIAN RESTAURANT.

681
00:21:36,141 --> 00:21:37,641
>>LOOKS NICE.

682
00:21:37,641 --> 00:21:40,341
A LITTLE ANTIPASTO.

683
00:21:40,341 --> 00:21:41,307
OH, THAT'S CUTE.

684
00:21:41,307 --> 00:21:42,641
>>OH, THAT'S NICE.

685
00:21:42,641 --> 00:21:45,331
>>LOOK AT THE COMPARISONS.

686
00:21:45,331 --> 00:21:45,774
>>LOOK AT THE COMPARISONS.

687
00:21:45,774 --> 00:21:48,241
IT'S JUST A BETTER VERSION,
VISUALLY.

688
00:21:48,241 --> 00:21:51,341
YEAH.

689
00:21:51,341 --> 00:21:54,707
CAN YOU STOP TALKING IN MY EAR?
WHAT'S WRONG?

690
00:21:54,707 --> 00:21:56,207
I DON'T KNOW WHAT HE'S SAYING,
AND I'M TRYING TO LISTEN.

691
00:21:56,207 --> 00:21:57,741
I'LL TELL YOU WHAT HE'S SAYING.
THAT'S RIDICULOUS.

692
00:21:57,741 --> 00:21:58,907
GO ON.

693
00:21:58,907 --> 00:22:00,641
THAT FOOD LOOKS BETTER

694
00:22:00,641 --> 00:22:02,974
BECAUSE THOSE WERE TAKEN
AS CLOSE-UPS,

695
00:22:02,974 --> 00:22:04,307
>>AND THESE WERE FAR AWAY.

696
00:22:07,174 --> 00:22:08,774
OKAY.
UH, NO.

697
00:22:08,774 --> 00:22:11,207
NO.
IF I HAD TO PULL OUT OF THAT ONE

698
00:22:11,207 --> 00:22:13,674
AND SHOW YOU THIS ONE
WITH THE BITS OF CRAP...

699
00:22:13,674 --> 00:22:15,331
>>LISTEN.

700
00:22:15,331 --> 00:22:16,341
>>LISTEN.

701
00:22:16,341 --> 00:22:19,241
YOUR FOOD IS DATED.

702
00:22:19,241 --> 00:22:20,641
AND THERE IS NO COMPARISON.

703
00:22:20,641 --> 00:22:22,241
>>NO, THERE ISN'T.

704
00:22:22,241 --> 00:22:24,974
>>IT DOESN'T LOOK GOOD.

705
00:22:24,974 --> 00:22:26,207
>>HAVE A LITTLE BIT OF PRIDE.

706
00:22:26,207 --> 00:22:31,707
DOUG, ARE YOU WILLING TO LEARN
AND RAISE YOUR GAME?

707
00:22:31,707 --> 00:22:34,174
I DON'T LIKE TO FOLLOW,
LIKE, PEOPLE, YOU KNOW.

708
00:22:34,174 --> 00:22:38,141
I LIKE TO DO THINGS DIFFERENT,
MY WAY.

709
00:22:38,141 --> 00:22:42,241
A WORLD-RENOWNED CHEF
IS IN HERE, TELLING YOU, LIKE,

710
00:22:42,241 --> 00:22:43,974
YOU'RE  UP
AND YOU HAVE NO PASSION.

711
00:22:43,974 --> 00:22:45,331
AND HE'S STILL RESISTING.

712
00:22:45,331 --> 00:22:47,007
AND HE'S STILL RESISTING.

713
00:22:47,007 --> 00:22:49,307
I GOT TO LOOK FOR SOMEONE ELSE.

714
00:23:01,809 --> 00:23:04,409
CHEF RAMSAY HAS MADE IT CLEAR
TO THE STAFF

715
00:23:04,409 --> 00:23:07,076
THE STRENGTH OF THE COMPETITION
IN BOSTON.

716
00:23:07,076 --> 00:23:09,376
THE MESSAGE HERE IS THAT WE WANT
TO DELIVER SOMETHING BETTER.

717
00:23:09,376 --> 00:23:12,809
BUT THE REAL QUESTION IS,
HAS THE MESSAGE GOTTEN THROUGH

718
00:23:12,809 --> 00:23:14,709
TO THE STUBBORN HEAD CHEF?

719
00:23:14,709 --> 00:23:17,909
DOUG, ARE YOU WILLING TO LEARN
AND RAISE YOUR GAME?

720
00:23:19,109 --> 00:23:22,976
YEAH.

721
00:23:22,976 --> 00:23:24,776
I THINK THAT WE CAN MAKE IT
LOOK BETTER.

722
00:23:24,776 --> 00:23:26,375
WE HAVE TO MAKE IT
LOOK BETTER.

723
00:23:26,375 --> 00:23:26,909
WE HAVE TO MAKE IT
LOOK BETTER.

724
00:23:26,909 --> 00:23:28,476
YUP.
YES.

725
00:23:28,476 --> 00:23:30,842
I KNOW THAT THE FOOD THAT HE
SHOWED WAS--IT LOOKS BETTER.

726
00:23:30,842 --> 00:23:32,576
AND I WANT TO BE LIKE THAT.

727
00:23:32,576 --> 00:23:34,009
I WANT TO KNOW MORE.

728
00:23:34,009 --> 00:23:36,976
SO I'M OPEN TO ANY IDEAS.

729
00:23:36,976 --> 00:23:38,809
I'M NOT INTERESTED
IN GOING BACKWARDS.

730
00:23:38,809 --> 00:23:40,109
>>THAT'S NOT UP FOR COMPROMISE.

731
00:23:40,109 --> 00:23:41,642
>>RAISE THE BAR.

732
00:23:41,642 --> 00:23:42,809
I'M HOPEFUL FOR DOUGLAS.

733
00:23:42,809 --> 00:23:45,842
I'M HOPING
HE CAN EMBRACE CHANGE.

734
00:23:45,842 --> 00:23:47,809
LIKE, IT HAS TO WORK.

735
00:23:47,809 --> 00:23:49,509
IT HAS TO WORK.

736
00:23:53,742 --> 00:23:55,809
WITH MORE
THAN 80 ITALIAN RESTAURANTS

737
00:23:55,809 --> 00:23:56,375
IN THE NORTH END ALONE...
WHEW!

738
00:23:56,375 --> 00:23:57,976
IN THE NORTH END ALONE...
WHEW!

739
00:23:57,976 --> 00:24:00,642
CHEF RAMSAY KNOWS
THAT LA GALLERIA 33

740
00:24:00,642 --> 00:24:03,442
NEEDS TO NOT ONLY HAVE
A MAJOR UPGRADE IN ITS FOOD...

741
00:24:03,442 --> 00:24:05,009
JUST HAVE A LITTLE GATHER
OVER THERE.

742
00:24:05,009 --> 00:24:06,809
BUT IT NEEDS SOMETHING EXTRA

743
00:24:06,809 --> 00:24:08,909
TO HELP IT STAND OUT
FROM THE COMPETITION.

744
00:24:08,909 --> 00:24:10,409
OH, GOD.

745
00:24:10,409 --> 00:24:11,509
>>LOOK AT THAT.

746
00:24:11,509 --> 00:24:12,709
>>THANK GOD.

747
00:24:12,709 --> 00:24:14,842
HERE'S THE THING.
AS A NEW ADDED FEATURE

748
00:24:14,842 --> 00:24:17,809
TO LA GALLERIA 33'S MENU,

749
00:24:17,809 --> 00:24:22,142
WE'LL BE OFFERING SMALL PLATES
OF CLASSIC ITALIAN CUISINE.

750
00:24:22,142 --> 00:24:25,842
SOMETHING DIFFERENT,
SOMETHING THAT NOBODY IS DOING.

751
00:24:25,842 --> 00:24:26,375
IT GIVES YOU THAT DIVERSITY,

752
00:24:26,375 --> 00:24:27,476
IT GIVES YOU THAT DIVERSITY,

753
00:24:27,476 --> 00:24:31,609
GIVING YOUR CUSTOMERS THE OPTION
TO ENJOY MANY FLAVORS.

754
00:24:31,609 --> 00:24:33,742
THAT IS A GREAT IDEA.
IT'S BEAUTIFUL.

755
00:24:33,742 --> 00:24:35,709
>>STARTING OFF
>>WITH HOMEMADE MEATBALLS.

756
00:24:35,709 --> 00:24:36,776
>>BEAUTIFUL.

757
00:24:36,776 --> 00:24:38,109
>>ROASTED CHICKEN LIVERS

758
00:24:38,109 --> 00:24:39,842
>>BLENDED WITH BUTTER.
NICE.

759
00:24:39,842 --> 00:24:41,909
>>AND THEN TRUFFLE AND LEMON
>>ASPARAGUS RISOTTO.

760
00:24:41,909 --> 00:24:43,042
>>OH, MY GOD.

761
00:24:43,042 --> 00:24:44,709
>>AND CAVATELLI

762
00:24:44,709 --> 00:24:47,076
>>DONE WITH BEAUTIFUL
>>SUN-DRIED TOMATOES.

763
00:24:47,076 --> 00:24:48,909
IT'S AWESOME.

764
00:24:48,909 --> 00:24:51,476
THE SMALL PLATES ARE GREAT,
BECAUSE, DESPITE MY SIZE,

765
00:24:51,476 --> 00:24:53,909
I ACTUALLY EAT
VERY SMALL PORTIONS.

766
00:24:53,909 --> 00:24:56,375
SO NOW I CAN HAVE, LIKE,
SEVERAL DIFFERENT THINGS.

767
00:24:56,375 --> 00:24:56,876
SO NOW I CAN HAVE, LIKE,
SEVERAL DIFFERENT THINGS.

768
00:24:56,876 --> 00:24:57,909
DIG IN.

769
00:24:57,909 --> 00:24:59,642
WOW.
MM. THAT'S GOOD.

770
00:24:59,642 --> 00:25:00,809
MM.

771
00:25:00,809 --> 00:25:02,042
VERY HAPPY.
VERY GOOD.

772
00:25:02,042 --> 00:25:03,976
MM.
THE MANAGER APPROVES?

773
00:25:03,976 --> 00:25:05,409
OH, MY GOD.

774
00:25:06,842 --> 00:25:08,509
I DIDN'T IMAGINE
I'D BE THIS PLEASED.

775
00:25:08,509 --> 00:25:09,776
I'M REALLY, REALLY,
VERY HAPPY.

776
00:25:09,776 --> 00:25:10,742
THIS IS GOOD STUFF.

777
00:25:10,742 --> 00:25:13,542
WOW.
I'M SORRY. SCRAM.

778
00:25:13,542 --> 00:25:14,776
IT'S LIKE NIGHT AND DAY.

779
00:25:14,776 --> 00:25:16,842
YOU CAN'T COMPARE THE NEW DISHES
TO THE OLD DISHES.

780
00:25:16,842 --> 00:25:18,409
DID YOU TASTE THAT?
IT'S AMAZING, ISN'T IT?

781
00:25:18,409 --> 00:25:20,109
IT'S LIKE COMPARING, YOU KNOW,

782
00:25:20,109 --> 00:25:21,709
AN APPLE TO A BANANA.

783
00:25:21,709 --> 00:25:23,776
BOTH FRUIT,
BUT NOT THE SAME THING.

784
00:25:23,776 --> 00:25:26,009
DOUG,
DON'T LOOK SO NERVOUS.

785
00:25:26,009 --> 00:25:26,375
I CAN'T MAKE IT.

786
00:25:26,375 --> 00:25:28,109
I CAN'T MAKE IT.

787
00:25:28,109 --> 00:25:29,442
YOU ACTUALLY CAN MAKE THAT.

788
00:25:29,442 --> 00:25:30,642
ABSOLUTELY.

789
00:25:30,642 --> 00:25:31,676
>>YOU CAN DO IT.

790
00:25:31,676 --> 00:25:32,676
DO IT OR BE KILLED.

791
00:25:33,776 --> 00:25:35,842
"TELL THEM
TO GET SOMETHING ELSE THEN."

792
00:25:35,842 --> 00:25:37,409
THAT'S HIS RESPONSE
TO EVERYTHING.

793
00:25:37,409 --> 00:25:41,676
DOUG, WHAT I NEED
IS YOUR ATTITUDE TO CHANGE.

794
00:25:41,676 --> 00:25:42,709
THAT YOU WANT TO LEARN.

795
00:25:42,709 --> 00:25:43,709
I DO.

796
00:25:43,709 --> 00:25:44,776
LAST TIME YOU SAID THAT,
YOU GOT DIVORCED.

797
00:25:46,876 --> 00:25:49,009
VERY FUNNY.
WOW.

798
00:25:50,742 --> 00:25:52,009
THAT'S A VERY GOOD POINT.

799
00:25:52,009 --> 00:25:53,409
THAT'S WHY I'M ASKING,
BECAUSE I'M SMART.

800
00:25:53,409 --> 00:25:54,642
I KNOW THAT.

801
00:25:54,642 --> 00:25:55,809
THANK YOU.

802
00:25:55,809 --> 00:25:56,375
WHAT YOU NEED IS A CHEF IN HERE
THAT CAN HELP YOU.

803
00:25:56,375 --> 00:25:59,709
WHAT YOU NEED IS A CHEF IN HERE
THAT CAN HELP YOU.

804
00:25:59,709 --> 00:26:01,709
ARE YOU STAYING?

805
00:26:01,709 --> 00:26:03,809
NO, BUT I HAVE FOUND
A VERY TALENTED INDIVIDUAL

806
00:26:03,809 --> 00:26:05,809
THAT IS GONNA BE WITH YOU

807
00:26:05,809 --> 00:26:08,442
TO HELP EXECUTE
THESE AMAZING DISHES.

808
00:26:08,442 --> 00:26:10,542
HERE HE IS.
>>GET HIM IN HERE.

809
00:26:10,542 --> 00:26:11,742
MICHAEL, COME ON IN.
SUCCESS!

810
00:26:11,742 --> 00:26:13,409
>>YOUNG MAN, WELCOME.
HI.

811
00:26:13,409 --> 00:26:14,609
HI.
HI, MICHAEL.

812
00:26:14,609 --> 00:26:15,609
>>MICHAEL SERVER.

813
00:26:15,609 --> 00:26:16,876
HE'S TRAINED IN SOME

814
00:26:16,876 --> 00:26:18,542
OF THE BEST ITALIAN RESTAURANTS
IN THE COUNTRY.

815
00:26:18,542 --> 00:26:19,609
>>HE'S GONNA BE HERE
>>FOR THE NEXT MONTH,

816
00:26:19,609 --> 00:26:20,676
TRAINING,
WORKING CLOSELY

817
00:26:20,676 --> 00:26:21,776
ON A DAY-TO-DAY BASIS
WITH DOUG.

818
00:26:21,776 --> 00:26:23,042
OH, NICE.

819
00:26:23,042 --> 00:26:24,142
I'M TAKING CARE
OF THE CHECK IN ORDER

820
00:26:24,142 --> 00:26:25,676
THAT HE SPENDS THAT TIME
IN HERE

821
00:26:25,676 --> 00:26:26,375
AND IMPLEMENTS THAT STANDARD.

822
00:26:26,375 --> 00:26:29,842
AND IMPLEMENTS THAT STANDARD.

823
00:26:31,842 --> 00:26:33,576
>>GOOD.

824
00:26:33,576 --> 00:26:34,709
THAT'S THE ATTITUDE
I WANT TO HEAR.

825
00:26:34,709 --> 00:26:35,709
EXCITED FOR THE CHALLENGE?
YES, DEFINITELY.

826
00:26:35,709 --> 00:26:36,809
YEAH?
GOOD.

827
00:26:36,809 --> 00:26:38,642
I'M SO EXCITED
THAT WE HAVE A NEW CHEF.

828
00:26:38,642 --> 00:26:40,676
I JUST HOPE WE DON'T SCARE HIM
OFF, TO BE HONEST.

829
00:26:40,676 --> 00:26:43,709
I MEAN, WE'RE A LITTLE--
WE'RE VERY DYSFUNCTIONAL.

830
00:26:43,709 --> 00:26:46,442
I EXPECT US NOT JUST TO BE
ANOTHER RESTAURANT,

831
00:26:46,442 --> 00:26:48,976
BUT I EXPECT US TO BE
THE RESTAURANT IN THE NORTH END.

832
00:26:48,976 --> 00:26:50,742
I'M VERY EXCITED.

833
00:26:50,742 --> 00:26:51,809
I'M VERY EXCITED.

834
00:26:51,809 --> 00:26:53,676
I'M EXCITED
TO RUN THIS RESTAURANT

835
00:26:53,676 --> 00:26:55,542
WITH A DIFFERENT SPIRIT.

836
00:26:55,542 --> 00:26:56,375
I DON'T THINK
WE'RE A HORROR SHOW ANY MORE.

837
00:26:56,375 --> 00:26:56,576
I DON'T THINK
WE'RE A HORROR SHOW ANY MORE.

838
00:26:56,576 --> 00:26:57,776
I THINK
IT'S A NEW BEGINNING.

839
00:26:57,776 --> 00:26:58,776
IT'S LIKE NEW DAWN.

840
00:26:58,776 --> 00:27:00,776
WE'RE GONNA BE FINE.

841
00:27:00,776 --> 00:27:01,876
WE'RE GONNA BE GOOD.
IT'S GONNA BE GOOD.

842
00:27:01,876 --> 00:27:03,142
I MIGHT STILL BE
A HORROR SHOW.

843
00:27:03,142 --> 00:27:06,076
I-I DON'T KNOW.

844
00:27:06,076 --> 00:27:08,642
I'M GOING
TO GORDON RAMSAY'S HOUSE.

845
00:27:08,642 --> 00:27:10,576
I'LL BE HIS NANNY.
I'LL WATCH HIS KIDS.

846
00:27:10,576 --> 00:27:11,776
NO, I DON'T REALLY
LIKE KIDS,

847
00:27:11,776 --> 00:27:13,042
BUT I WILL DEFINITELY
CLEAN HIS HOUSE.

848
00:27:13,042 --> 00:27:14,442
I'LL BE HIS DOG WALKER.

849
00:27:14,442 --> 00:27:15,842
I'LL SNUGGLE UP
ON THE BOTTOM OF HIS BED

850
00:27:15,842 --> 00:27:17,876
AND KEEP HIS FEET WARM.

851
00:27:17,876 --> 00:27:20,142
WITH EVERYONE COMMITTED
TO CHANGE...

852
00:27:20,142 --> 00:27:22,609
PUT A LITTLE SAUCE IN THE
BOTTOM, JUST TO CARAMELIZE IT.

853
00:27:22,609 --> 00:27:25,676
AND A LITTLE BIT ON TOP TOO
GIVES IT THAT NICE COLOR.

854
00:27:25,676 --> 00:27:26,375
CHEF MIKE GOES RIGHT TO WORK,

855
00:27:26,375 --> 00:27:26,776
CHEF MIKE GOES RIGHT TO WORK,

856
00:27:26,776 --> 00:27:29,776
TEACHING DOUG HOW TO EXECUTE

857
00:27:29,776 --> 00:27:30,776
THE NEW MENU.
LOOKS GREAT.

858
00:27:30,776 --> 00:27:32,376
AND LATER THAT NIGHT,

859
00:27:32,376 --> 00:27:34,642
CHEF RAMSAY AND HIS TEAM
TURN THEIR ATTENTION

860
00:27:34,642 --> 00:27:38,976
TO TRANSFORMING THE DECOR
OF LA GALLERIA 33.

861
00:27:38,976 --> 00:27:40,409
GOOD MORNING.

862
00:27:40,409 --> 00:27:41,676
GOOD MORNING, LADIES.

863
00:27:41,676 --> 00:27:42,642
MORNING.
GOOD MORNING.

864
00:27:42,642 --> 00:27:44,442
THE NEXT MORNING, SARA RETURNED

865
00:27:44,442 --> 00:27:46,942
TO LA GALLERIA 33
WITH A NEW ATTITUDE.

866
00:27:46,942 --> 00:27:50,742
TODAY IS
A ABSOLUTELY HUMONGOUS DAY.

867
00:27:50,742 --> 00:27:54,576
AND OWNERS LISA AND RITA
ARE HAPPY TO HAVE HER BACK,

868
00:27:54,576 --> 00:27:56,375
AT LEAST FOR NOW.

869
00:27:56,375 --> 00:27:56,809
AT LEAST FOR NOW.

870
00:27:56,809 --> 00:28:00,476
TODAY IS WHERE WE PUT
LA GALLERIA 33 ON THE MAP.

871
00:28:00,476 --> 00:28:03,776
WE CEMENT THE FUTURE
OF THIS RESTAURANT.

872
00:28:03,776 --> 00:28:05,409
I'M EXCITED.
I WANT TO GET IN THERE.

873
00:28:05,409 --> 00:28:06,676
RIGHT. GUYS, YOU READY TO SEE
YOUR NEW RESTAURANT?

874
00:28:06,676 --> 00:28:07,676
YEAH.
YEAH?

875
00:28:07,676 --> 00:28:09,076
LET'S GO.
OKAY.

876
00:28:09,076 --> 00:28:10,676
>>YOU'RE GONNA LOVE IT.

877
00:28:10,676 --> 00:28:11,642
OH, MY GOD.
>>WELCOME, WELCOME, WELCOME.

878
00:28:11,642 --> 00:28:13,609
>>IT IS BEAUTIFUL.

879
00:28:13,609 --> 00:28:15,009
>>IT REALLY IS BEAUTIFUL.

880
00:28:15,009 --> 00:28:16,442
>>RIGHT.

881
00:28:16,442 --> 00:28:17,742
THIS IS SO NICE.
>>IT'S CLEAN.

882
00:28:17,742 --> 00:28:19,109
OH, MY GOD.

883
00:28:19,109 --> 00:28:21,642
>>WELCOME TO YOUR NEW RESTAURANT.

884
00:28:21,642 --> 00:28:22,676
>>I LOVE IT.

885
00:28:22,676 --> 00:28:25,009
NO MORE DARK RED WALLS.

886
00:28:25,009 --> 00:28:26,375
IT'S VERY CHIC, FRESH, MODERN,
AND CLEAN.

887
00:28:26,375 --> 00:28:27,876
IT'S VERY CHIC, FRESH, MODERN,
AND CLEAN.

888
00:28:27,876 --> 00:28:29,676
THAT OOZES THAT ROMANTIC FEEL.

889
00:28:29,676 --> 00:28:31,076
>>WOW.

890
00:28:31,076 --> 00:28:34,609
GONE ARE THOSE HIDEOUS
PLASTIC CLOUDS ON THE WALLS.

891
00:28:34,609 --> 00:28:38,009
WE HAVE A NEW,
CONTEMPORARY LOOK.

892
00:28:38,009 --> 00:28:39,376
>>QUITE SEXY.

893
00:28:39,376 --> 00:28:40,776
THAT'S AWESOME.

894
00:28:40,776 --> 00:28:43,109
I'M VERY EXCITED TO SEE
THOSE  ON THE WALL GONE.

895
00:28:43,109 --> 00:28:45,642
THOSE WERE AWFUL.

896
00:28:45,642 --> 00:28:47,142
IT'S SO NICE
TO SEE EXPOSED BRICK.

897
00:28:47,142 --> 00:28:48,676
IT LOOKS GREAT.

898
00:28:48,676 --> 00:28:51,476
MODERN LIGHT IN ORDER
TO SORT OF LIFT.

899
00:28:51,476 --> 00:28:53,142
>>OUR OLD LIGHTING SUCKED.
>>OH, MY GOD.

900
00:28:53,142 --> 00:28:54,476
WE LOVE IT.

901
00:28:54,476 --> 00:28:55,876
AND THEN, OF COURSE,
THE BLACKBOARD,

902
00:28:55,876 --> 00:28:56,375
THIS AMAZING NORTH >>END MAP,

903
00:28:56,375 --> 00:28:58,609
THIS AMAZING NORTH >>END MAP,

904
00:28:58,609 --> 00:29:01,576
>>HIGHLIGHTING TWO OF
>>THE MOST IMPORTANT RESTAURANTS,

905
00:29:01,576 --> 00:29:05,076
LA GALLERIA 33
RIGHT NEXT TO MUM AND DAD.

906
00:29:05,076 --> 00:29:06,709
LOOK AT THIS. I DIDN'T SEE
THE COOL CUTTING BOARD.

907
00:29:06,709 --> 00:29:08,442
>>THAT'S RIGHT.
THAT'S SO COOL.

908
00:29:08,442 --> 00:29:10,609
>>SO WHEN YOU COME IN, YOU HAVE
>>THIS HUGE CHOPPING BOARD

909
00:29:10,609 --> 00:29:13,709
WITH "LA GALLERIA 33"
STAMPED ON THERE.

910
00:29:13,709 --> 00:29:14,842
I LOVE THAT CUTTING BOARD.

911
00:29:14,842 --> 00:29:18,542
I'M GONNA HIT SOMEBODY
WITH IT, PROBABLY SARA,

912
00:29:18,542 --> 00:29:21,142
AND MICHELE,
AND DOUG AND LISA.

913
00:29:21,142 --> 00:29:23,142
- IT'S REALLY LOVELY.
- >>HAPPY?

914
00:29:23,142 --> 00:29:25,076
YEAH.
I THINK IT LOOKS AMAZING.

915
00:29:25,076 --> 00:29:26,375
I THINK YOU HAVE
A VERY CONTEMPORARY, MODERN,

916
00:29:26,375 --> 00:29:27,709
I THINK YOU HAVE
A VERY CONTEMPORARY, MODERN,

917
00:29:27,709 --> 00:29:29,109
CHIC, ITALIAN DINING ROOM.

918
00:29:29,109 --> 00:29:30,576
IT'S BEAUTIFUL.

919
00:29:30,576 --> 00:29:31,576
I LOVE IT.

920
00:29:31,576 --> 00:29:32,709
I FEEL LIKE WE HAVE
OUR OWN IDENTITY

921
00:29:32,709 --> 00:29:33,776
AS A RESTAURANT NOW.

922
00:29:33,776 --> 00:29:35,376
I FEEL LIKE IT'S US.

923
00:29:35,376 --> 00:29:37,576
I'M EXCITED TO WORK HERE
AND BE HERE.

924
00:29:37,576 --> 00:29:38,776
AND IT'S BEAUTIFUL.

925
00:29:38,776 --> 00:29:40,442
THIS IS THE WAY
IT SHOULD'VE BEEN DONE.

926
00:29:40,442 --> 00:29:42,376
SO NOW, INSTEAD OF SITTING DOWN
FOR TEN HOURS,

927
00:29:42,376 --> 00:29:45,009
WE'RE GONNA KEEP IT CLEAN.

928
00:29:45,009 --> 00:29:46,542
COMING UP...

929
00:29:46,542 --> 00:29:47,809
SHUT YOUR FACE.

930
00:29:47,809 --> 00:29:50,809
IT MAY BE THE RELAUNCH
OF LA GALLERIA 33...

931
00:29:50,809 --> 00:29:52,009
NO, NO, NO.
LOOK. COME HERE.

932
00:29:52,009 --> 00:29:53,476
WHY ARE YOU DOING THAT?

933
00:29:53,476 --> 00:29:55,576
BUT IS EVERYBODY
ON THE SAME TEAM?

934
00:29:55,576 --> 00:29:56,375
I CAN'T DEAL WITH THIS
STUPIDITY.

935
00:29:56,375 --> 00:29:57,609
I CAN'T DEAL WITH THIS
STUPIDITY.

936
00:29:57,609 --> 00:29:59,876
GET READY FOR AN EXPLOSIVE
DINNER SERVICE.

937
00:29:59,876 --> 00:30:01,509
DON'T SHOUT AT HER.

938
00:30:01,509 --> 00:30:03,042
I'LL DRAG YOU OUTSIDE.
AND WHAT?

939
00:30:03,042 --> 00:30:04,676
>>WHAT ARE YOU GONNA DO?

940
00:30:13,816 --> 00:30:17,150
IT'S THE BIGGEST NIGHT IN
THE HISTORY OF LA GALLERIA 33.

941
00:30:17,150 --> 00:30:19,250
GUYS, SOME WORDS
OF ENCOURAGEMENT

942
00:30:19,250 --> 00:30:21,450
BEFORE THE VERY BUSY EVENING
BEGINS.

943
00:30:21,450 --> 00:30:24,083
AND RITA AND LISA
WANT TO MAKE SURE

944
00:30:24,083 --> 00:30:26,116
THAT EVERYONE IS FOCUSED
ON THE JOB AT HAND.

945
00:30:26,116 --> 00:30:29,050
ALL RIGHT,
THIS IS OUR BIG RELAUNCH.

946
00:30:29,050 --> 00:30:32,516
TIME FOR US TO WORK
AS A TEAM.

947
00:30:32,516 --> 00:30:34,950
PLEASE DON'T SPILL ANYTHING
ON THE CUSTOMERS.

948
00:30:34,950 --> 00:30:36,383
>>NO  SCRATCHING.

949
00:30:36,383 --> 00:30:39,349
ROSA, SMILE.
SARA, DO NOT ARGUE TONIGHT.

950
00:30:39,349 --> 00:30:39,783
ROSA, SMILE.
SARA, DO NOT ARGUE TONIGHT.

951
00:30:39,783 --> 00:30:41,950
DON'T MENTION--
NO, WE'RE NOT GONNA ARGUE.

952
00:30:41,950 --> 00:30:43,183
YEAH, I KNOW.
JUST DO YOUR BEST.

953
00:30:43,183 --> 00:30:44,383
>>EVERYTHING WILL BE FINE.

954
00:30:44,383 --> 00:30:45,483
WHO'S THE BOSS
IN HERE?

955
00:30:45,483 --> 00:30:47,916
RITA AND LISA.

956
00:30:47,916 --> 00:30:49,350
>>RUN THIS DINING ROOM
>>WITH CONVICTION.

957
00:30:49,350 --> 00:30:51,116
WHAT'S THE SPECIAL TONIGHT?

958
00:30:51,116 --> 00:30:53,083
>>THE BRANZINO.
SELL THAT, YEAH?

959
00:30:53,083 --> 00:30:54,816
DESCRIBE THE PORCHETTA.

960
00:30:54,816 --> 00:30:56,383
THE PORCHETTA?

961
00:30:56,383 --> 00:30:59,516
WHAT'S IT SERVED WITH?

962
00:31:00,850 --> 00:31:02,083
>>YOU DON'T KNOW?

963
00:31:02,083 --> 00:31:03,150
YOU SHOULD KNOW.
DESCRIBE THE PORCHETTA.

964
00:31:03,150 --> 00:31:05,216
IT IS A ROASTED PORK.
>>SI.

965
00:31:05,216 --> 00:31:08,383
SERVED ON?
SERVED ON...

966
00:31:08,383 --> 00:31:09,349
OH, GOD.
YOU DON'T KNOW.

967
00:31:09,349 --> 00:31:10,116
OH, GOD.
YOU DON'T KNOW.

968
00:31:10,116 --> 00:31:12,216
OKAY.
DESCRIBE THE OSSO BUCO.

969
00:31:12,216 --> 00:31:13,750
OSSO BUCO IS A LAMB SHANK.

970
00:31:13,750 --> 00:31:15,850
LAMB SHANK?

971
00:31:15,850 --> 00:31:17,050
YOU TASTED IT.

972
00:31:17,050 --> 00:31:18,450
I KNOW, BUT I DON'T
REMEMBER ALL THE--

973
00:31:18,450 --> 00:31:20,883
REALLY?
VEAL, YOU MUPPET.

974
00:31:20,883 --> 00:31:22,750
CAN I SUGGEST,
JUST FOR FIVE MINUTES,

975
00:31:22,750 --> 00:31:24,883
YOU TAKE THE MENUS
AND YOU TALK TO THE CHEFS,

976
00:31:24,883 --> 00:31:27,350
AND YOU START LOGGING
THAT IN THERE?

977
00:31:27,350 --> 00:31:28,750
WHAT'S ALL THAT ABOUT?

978
00:31:28,750 --> 00:31:29,983
LAMB?
LAMB.

979
00:31:29,983 --> 00:31:30,916
WHAT?

980
00:31:30,916 --> 00:31:33,350
I NEED SOME VODKA.

981
00:31:33,350 --> 00:31:36,150
WHILE THE STAFF BRUSHES UP
QUICKLY ON THE MENUS...

982
00:31:36,150 --> 00:31:38,116
RISOTTO...

983
00:31:38,116 --> 00:31:39,349
THE DOORS OPEN FOR THE RELAUNCH

984
00:31:39,349 --> 00:31:40,150
THE DOORS OPEN FOR THE RELAUNCH

985
00:31:40,150 --> 00:31:41,250
OF LA GALLERIA 33.

986
00:31:41,250 --> 00:31:42,250
HELLO.
HOW ARE YOU?

987
00:31:42,250 --> 00:31:44,116
CAN I HAVE YOUR NAME?
MENDOZA.

988
00:31:44,116 --> 00:31:46,883
PAT,
ALL OVER THE FLOOR.

989
00:31:46,883 --> 00:31:47,916
OH.

990
00:31:49,183 --> 00:31:50,750
GOOD EVENING, LADIES.
HOW ARE YOU?

991
00:31:50,750 --> 00:31:52,483
GOOD. HOW ARE YOU?
VERY GOOD.

992
00:31:52,483 --> 00:31:53,750
AND I JUST WANTED
TO LET YOU KNOW

993
00:31:53,750 --> 00:31:54,883
THAT WE HAVE A BEAUTIFUL FISH
TONIGHT.

994
00:31:54,883 --> 00:31:56,216
IT'S CALLED BRANZINO.

995
00:31:56,216 --> 00:31:58,516
PSST.
SMILE.

996
00:31:58,516 --> 00:32:00,216
>>IS VERY GOOD.

997
00:32:00,216 --> 00:32:02,083
AND THE RISOTTO
IS UNBELIEVABLE TODAY.

998
00:32:02,083 --> 00:32:03,916
OKAY?
EXPLAIN THE SMALL PLATES.

999
00:32:03,916 --> 00:32:05,416
SMALL PLATES, TASTING.

1000
00:32:05,416 --> 00:32:06,983
AND WE ALSO HAVE,
LIKE, A SMALL PLATE.

1001
00:32:08,316 --> 00:32:09,349
I'M GONNA START OFF
WITH THE SMALL PLATE OF LAMB.

1002
00:32:09,349 --> 00:32:10,850
I'M GONNA START OFF
WITH THE SMALL PLATE OF LAMB.

1003
00:32:10,850 --> 00:32:12,950
>>TO ORDER SOME APPETIZERS
>>TO START?

1004
00:32:12,950 --> 00:32:14,416
THE ARANCINI.

1005
00:32:14,416 --> 00:32:18,016
THE MEATBALL, CALAMARI,
ARANCINI.

1006
00:32:18,016 --> 00:32:22,316
RITA, BRING SOME ORDERS HERE,
SO THEY DON'T COME ALL AT ONCE.

1007
00:32:22,316 --> 00:32:23,916
YOU OKAY?

1008
00:32:25,750 --> 00:32:27,216
HOW LONG FOR THE FIRST ORDER,
PLEASE?

1009
00:32:27,216 --> 00:32:30,750
I DON'T KNOW.

1010
00:32:30,750 --> 00:32:32,283
OH, MY GOD, THIS THING.

1011
00:32:32,283 --> 00:32:34,950
WELL, WE NEED SOME ORDERS
IN HERE, PLEASE, GUYS.

1012
00:32:34,950 --> 00:32:36,916
RITA.
WHAT, HONEY?

1013
00:32:36,916 --> 00:32:38,383
IT'S NOT GOING IN.
I DON'T KNOW WHY.

1014
00:32:38,383 --> 00:32:39,349
>>OH, MY GOD.

1015
00:32:39,349 --> 00:32:40,183
>>OH, MY GOD.

1016
00:32:42,850 --> 00:32:43,850
- UH, CHEF?
- >>YES.

1017
00:32:43,850 --> 00:32:44,950
THIS--IT DOESN'T WORK.

1018
00:32:44,950 --> 00:32:45,950
WHAT DO YOU MEAN,
IT DOESN'T WORK?

1019
00:32:45,950 --> 00:32:47,216
IT'S NOT GOING THROUGH.

1020
00:32:47,216 --> 00:32:48,350
IT'S NOT GOING THROUGH.

1021
00:32:48,350 --> 00:32:49,816
CAN WE USE THE OTHER ONE
AROUND THE CORNER?

1022
00:32:49,816 --> 00:32:50,883
THE ONE OVER HERE,
SARA.

1023
00:32:50,883 --> 00:32:51,883
TRY IT OVER HERE,
HONEY.

1024
00:32:51,883 --> 00:32:52,850
WHY IS THAT
NOT GOING THROUGH?

1025
00:32:52,850 --> 00:32:54,483
WE HAD THEM ON THIS AFTERNOON,
DIDN'T WE?

1026
00:32:54,483 --> 00:32:56,183
ARE YOU OKAY?

1027
00:32:56,183 --> 00:32:58,283
THIS HAS TO BE SHUT DOWN.
IT'S NOT WORKING.

1028
00:32:59,316 --> 00:33:01,316
THIS ONE'S NOT WORKING EITHER.

1029
00:33:03,050 --> 00:33:04,216
IT'S REALLY STRESSFUL.

1030
00:33:04,216 --> 00:33:05,750
IS IT OKAY?
IS IT ON?

1031
00:33:05,750 --> 00:33:07,283
NOT YET.

1032
00:33:07,283 --> 00:33:09,349
>>I THINK THIS PLACE IS CURSED.

1033
00:33:09,349 --> 00:33:09,883
>>I THINK THIS PLACE IS CURSED.

1034
00:33:09,883 --> 00:33:11,516
YOU, BITCH.

1035
00:33:11,516 --> 00:33:13,950
LET'S JUST USE CHECKS.
YEAH.

1036
00:33:13,950 --> 00:33:18,450
WE NEED TO REGROUP AND,
YOU KNOW--AND JUST KEEP MOVING.

1037
00:33:18,450 --> 00:33:20,916
PAPER CHECKS,
PAPER CHECKS.

1038
00:33:20,916 --> 00:33:22,416
YOU HAVE PAPER CHECKS?
YES.

1039
00:33:22,416 --> 00:33:23,416
THANK YOU.

1040
00:33:23,416 --> 00:33:24,783
THAT WAS GREAT FROM LISA

1041
00:33:24,783 --> 00:33:25,516
TO STEP UP THAT MOMENT

1042
00:33:25,516 --> 00:33:27,783
AND BRING US
THE REGULAR CHECKS.

1043
00:33:27,783 --> 00:33:28,816
PAPER CHECKS.

1044
00:33:28,816 --> 00:33:29,850
IT FEELS REALLY GOOD

1045
00:33:29,850 --> 00:33:31,983
THAT WE HAVE A BOSS.

1046
00:33:31,983 --> 00:33:33,483
>>OKAY, MICHAEL.
>>NOW THERE'S NO MORE COMPUTER,

1047
00:33:33,483 --> 00:33:35,150
THE P. O. S. SYSTEM'S
GONE DOWN,

1048
00:33:35,150 --> 00:33:36,483
>>AND WE DO
>>HANDWRITTEN TICKETS.

1049
00:33:36,483 --> 00:33:38,450
OH, CHEF, ORDER.

1050
00:33:38,450 --> 00:33:39,349
LET'S DO IT.

1051
00:33:39,349 --> 00:33:40,850
LET'S DO IT.

1052
00:33:40,850 --> 00:33:42,883
WITH LISA HAVING
A QUICK SOLUTION

1053
00:33:42,883 --> 00:33:43,850
TO THE TICKET PROBLEM...

1054
00:33:43,850 --> 00:33:45,383
CAN I GIVE YOU AN ORDER?
YES.

1055
00:33:45,383 --> 00:33:46,983
>>MICHAEL, THERE'S ONE HERE
>>AS WELL.

1056
00:33:46,983 --> 00:33:48,883
THANK YOU.

1057
00:33:48,883 --> 00:33:50,850
CHEF DOUG AND CHEF MIKE
WORK TOGETHER

1058
00:33:50,850 --> 00:33:52,083
TO GET THE KITCHEN
BACK INTO GEAR...

1059
00:33:52,083 --> 00:33:54,450
YOU READY TO PLATE THAT GNOCCHI?
YOU GOT YOUR SMALL PLATE READY?

1060
00:33:54,450 --> 00:33:55,516
WHENEVER YOU'RE READY,
SEND IT OUT.

1061
00:33:55,516 --> 00:33:57,150
THAT'S FOR YOU.

1062
00:33:57,150 --> 00:33:58,816
WE'RE GOING
ON THAT FIRST TICKET.

1063
00:33:58,816 --> 00:33:59,850
YOU READY?
>>TAKE THIS ONE.

1064
00:33:59,850 --> 00:34:01,083
THANK YOU.

1065
00:34:01,083 --> 00:34:02,950
AND AS A RESULT,

1066
00:34:02,950 --> 00:34:04,516
THE MUCH-ANTICIPATED
SMALL PLATES...

1067
00:34:04,516 --> 00:34:06,983
I HAVE THE LAMB PLATE
AND THE MEATBALLS.

1068
00:34:06,983 --> 00:34:08,816
ARE NOW HEADING OUT
TO THE DINERS.

1069
00:34:08,816 --> 00:34:09,349
ENJOY, LADIES.

1070
00:34:09,349 --> 00:34:11,050
ENJOY, LADIES.

1071
00:34:11,050 --> 00:34:12,350
WOW, THAT IS REALLY GOOD.

1072
00:34:12,350 --> 00:34:13,883
IT'S PERFECTLY FRIED.

1073
00:34:13,883 --> 00:34:15,883
VERY COOL.
I LIKE IT.

1074
00:34:15,883 --> 00:34:16,983
IT'S DELICIOUS.

1075
00:34:16,983 --> 00:34:18,416
THIS IS AMAZING.

1076
00:34:18,416 --> 00:34:20,750
I NEED GNOCCHI
AND CHICKEN MARSALA.

1077
00:34:20,750 --> 00:34:22,216
OKAY, WE NEED A GNOCCHI
AND A MARSALA.

1078
00:34:22,216 --> 00:34:24,216
LET'S WORK IT.

1079
00:34:27,783 --> 00:34:28,983
OKAY, LET'S START ON THAT.

1080
00:34:28,983 --> 00:34:30,016
NO, NO, NO.
LOOK. COME HERE.

1081
00:34:30,016 --> 00:34:31,416
WHY ARE YOU DOING THAT?
ROSA.

1082
00:34:31,416 --> 00:34:33,150
I'M SORRY. I'M JUST USED
TO PUTTING THEM HERE.

1083
00:34:33,150 --> 00:34:34,183
>>I KNOW YOU'RE USED TO IT.

1084
00:34:34,183 --> 00:34:35,216
IT'S SIMPLE,

1085
00:34:35,216 --> 00:34:36,350
BUT YOU'RE MAKING IT
SO DIFFICULT.

1086
00:34:36,350 --> 00:34:37,816
WHO'S EXPEDITING TONIGHT?

1087
00:34:37,816 --> 00:34:39,349
RITA.
SORRY.

1088
00:34:39,349 --> 00:34:39,416
RITA.
SORRY.

1089
00:34:39,416 --> 00:34:42,516
THE STAFF, THEY'RE
JUST LIKE A BUNCH OF MISFITS.

1090
00:34:42,516 --> 00:34:45,016
THEY DON'T LISTEN TO ME.

1091
00:34:45,016 --> 00:34:46,083
DO YOU WANT TO GO BACKWARDS,
OR DO YOU WANT TO GO FORWARDS?

1092
00:34:46,083 --> 00:34:47,350
NO, FORWARD.
RIGHT.

1093
00:34:47,350 --> 00:34:48,516
GET USED TO CHANGE,
YOUNG LADY, OR GO HOME.

1094
00:34:48,516 --> 00:34:52,750
I REALLY HOPE
THIS  BITCH

1095
00:34:52,750 --> 00:34:53,850
DOESN'T MESS THIS UP FOR ME.

1096
00:34:53,850 --> 00:34:55,816
CHEF, TABLE TWO,
ANY TIME YOU CAN FIND?

1097
00:34:55,816 --> 00:34:57,216
WHAT IS IT, MICHELE?

1098
00:34:57,216 --> 00:34:59,250
GNOCCHI AND AGNOLOTTI MARSALA.

1099
00:34:59,250 --> 00:35:01,183
YEAH, YOU GOT IT RIGHT NOW.
NO MARSALA.

1100
00:35:01,183 --> 00:35:02,350
HE DOES NOT HAVE THAT.

1101
00:35:02,350 --> 00:35:03,350
NO MARSALA.

1102
00:35:03,350 --> 00:35:04,416
I HAVE A MARSALA.
IS HERE.

1103
00:35:04,416 --> 00:35:05,450
YES, MAKE THE MARSALA.

1104
00:35:05,450 --> 00:35:06,850
IS HERE, THE MARSALA.

1105
00:35:06,850 --> 00:35:09,349
MICHELE, GET OUT OF HERE.

1106
00:35:09,349 --> 00:35:09,950
MICHELE, GET OUT OF HERE.

1107
00:35:09,950 --> 00:35:11,350
I'LL TELL YOU WHAT I NEED.

1108
00:35:11,350 --> 00:35:12,450
MARSALA AND I NEED
THE AGNOLOTTI.

1109
00:35:12,450 --> 00:35:13,816
YOU NEED TO SPEAK TO ME.

1110
00:35:13,816 --> 00:35:15,983
>>IT'S RIGHT OVER HERE.

1111
00:35:15,983 --> 00:35:18,283
YOU JUST SAID "NO MARSALA."
I NEED A MARSALA.

1112
00:35:18,283 --> 00:35:20,050
SHUT YOUR FACE.

1113
00:35:20,050 --> 00:35:21,516
I DON'T KNOW HOW THEY'RE GONNA
MAKE IT.

1114
00:35:21,516 --> 00:35:24,350
YOU KNOW, I CAN'T DEAL
WITH THIS  STUPIDITY.

1115
00:35:27,450 --> 00:35:29,083
>>RITA, I NEED ONE.

1116
00:35:29,083 --> 00:35:30,116
LONG TIME AGO,
THEY ORDERED THE--

1117
00:35:30,116 --> 00:35:31,483
DON'T SHOUT AT HER.

1118
00:35:31,483 --> 00:35:32,483
>>GET OUT OF HERE, MICHELE.

1119
00:35:32,483 --> 00:35:34,450
>>WHAT IS WRONG WITH YOU?

1120
00:35:34,450 --> 00:35:36,416
>>HIS ATTITUDE STINKS.

1121
00:35:36,416 --> 00:35:38,316
GET A GRIP
AND START LISTENING.

1122
00:35:38,316 --> 00:35:39,349
I AM LISTENING
TO YOU, OKAY?

1123
00:35:39,349 --> 00:35:39,950
I AM LISTENING
TO YOU, OKAY?

1124
00:35:39,950 --> 00:35:41,350
ALL RIGHT,
JUST LEAVE ME ALONE.

1125
00:35:41,350 --> 00:35:42,516
I'M WORKING THIS WAY.

1126
00:35:42,516 --> 00:35:43,516
IF YOU'RE NOT HAPPY
WITH ME,

1127
00:35:43,516 --> 00:35:44,416
TELL ME TO GET
THE  OUT,

1128
00:35:44,416 --> 00:35:45,950
AND I WILL LEAVE HERE.

1129
00:35:45,950 --> 00:35:47,483
HEY, LOOK AT ME.
I DON'T CARE WHAT YOU SAY.

1130
00:35:47,483 --> 00:35:49,150
>>DON'T START.
>>I DON'T CARE.

1131
00:35:49,150 --> 00:35:50,383
DON'T START.
I DON'T CARE.

1132
00:35:50,383 --> 00:35:52,183
IN FRONT OF THESE CUSTOMERS,
DON'T YOU START.

1133
00:35:52,183 --> 00:35:53,483
I'LL DRAG YOU OUTSIDE.
AND WHAT?

1134
00:35:53,483 --> 00:35:55,750
WHAT ARE YOU GONNA DO?
DO YOU KNOW WHAT I'LL DO?

1135
00:36:06,074 --> 00:36:07,274
IT'S RELAUNCH NIGHT

1136
00:36:07,274 --> 00:36:08,741
AT LA GALLERIA 33.

1137
00:36:08,741 --> 00:36:09,807
HE NEEDS A MARSALA.

1138
00:36:09,807 --> 00:36:12,041
SHUT YOUR FACE.

1139
00:36:12,041 --> 00:36:15,307
AND WAITER MICHELE'S LACK
OF COMMUNICATION WITH RITA...

1140
00:36:15,307 --> 00:36:16,341
IF YOU'RE NOT HAPPY
WITH ME,

1141
00:36:16,341 --> 00:36:17,707
TELL ME TO GET
THE  OUT,

1142
00:36:17,707 --> 00:36:19,041
AND I WILL LEAVE HERE.

1143
00:36:19,041 --> 00:36:21,107
IS PUTTING THE SERVICE
IN JEOPARDY.

1144
00:36:21,107 --> 00:36:22,474
IN FRONT OF THESE CUSTOMERS,
DON'T YOU START.

1145
00:36:22,474 --> 00:36:23,641
I'LL DRAG YOU OUTSIDE.

1146
00:36:23,641 --> 00:36:24,741
AND WHAT?
WHAT ARE YOU GONNA DO?

1147
00:36:24,741 --> 00:36:26,507
I'LL MAKE YOU RESPECT
THE  OWNERS.

1148
00:36:26,507 --> 00:36:28,274
DON'T START.
DON'T START.

1149
00:36:28,274 --> 00:36:29,641
THIS IS, LIKE,
MY BIG OPEN, MICHELE.

1150
00:36:29,641 --> 00:36:30,707
THIS IS WHAT YOU DO TO ME?

1151
00:36:30,707 --> 00:36:32,807
HIS ATTITUDE STINKS.

1152
00:36:32,807 --> 00:36:33,370
IT'S LIKE THE LUNATICS
LEADING THE ASYLUM.

1153
00:36:33,370 --> 00:36:33,707
IT'S LIKE THE LUNATICS
LEADING THE ASYLUM.

1154
00:36:33,707 --> 00:36:36,107
YOU'RE EXPEDITING.
I AM.

1155
00:36:36,107 --> 00:36:37,607
WE'RE JUST SHOOTING OURSELF
IN THE FOOT THERE.

1156
00:36:37,607 --> 00:36:39,274
WE'RE JUST DESTROYING
OURSELVES.

1157
00:36:39,274 --> 00:36:40,441
I DON'T KNOW
WHY WE'RE DOING IT.

1158
00:36:40,441 --> 00:36:41,741
DON'T TAKE
FROM THEM.

1159
00:36:41,741 --> 00:36:43,141
NO  WAY.

1160
00:36:43,141 --> 00:36:44,574
>>LIFT IT UP NOW, YEAH?
>>YEAH.

1161
00:36:44,574 --> 00:36:45,741
OKAY.
NOW, LISA?

1162
00:36:45,741 --> 00:36:46,774
YES.
THE RESTAURANT'S FULL NOW.

1163
00:36:46,774 --> 00:36:48,474
YOU RAISE YOUR GAME

1164
00:36:48,474 --> 00:36:49,641
AND FOLLOW THE WAITERS
EVERY TIME.

1165
00:36:49,641 --> 00:36:50,807
OWN IT NOW, YEAH?
YEAH.

1166
00:36:50,807 --> 00:36:51,774
LIFT IT UP A LITTLE BIT.

1167
00:36:51,774 --> 00:36:53,207
>>HERE, GOT TO DRIVE THEM.

1168
00:36:53,207 --> 00:36:54,574
>>REGROUP THEM,
>>GET THEM TOGETHER,

1169
00:36:54,574 --> 00:36:55,707
AND FINISH STRONG.

1170
00:36:55,707 --> 00:36:58,041
WHAT MAKES THIS  UP
IS THE STAFF.

1171
00:36:58,041 --> 00:36:59,374
THEY'RE NOT RESPECTING ME.

1172
00:36:59,374 --> 00:37:00,641
THEY'RE NOT UNDERSTANDING

1173
00:37:00,641 --> 00:37:01,774
IT'S A NEW SYSTEM.

1174
00:37:01,774 --> 00:37:03,370
I HAVE TO BEAT THEM INTO THAT.

1175
00:37:03,370 --> 00:37:03,807
I HAVE TO BEAT THEM INTO THAT.

1176
00:37:03,807 --> 00:37:05,307
MICHELE, I NEED YOU.

1177
00:37:05,307 --> 00:37:06,607
I WANT YOU TO LISTEN TO ME.

1178
00:37:06,607 --> 00:37:07,607
THIS IS REALLY IMPORTANT.

1179
00:37:07,607 --> 00:37:08,574
WELL, THEN GIVE ME
THE APPETIZER.

1180
00:37:08,574 --> 00:37:09,707
NO, NO, NO.
I WANT YOU TO LISTEN.

1181
00:37:09,707 --> 00:37:10,774
WHEN YOU CALL SOMETHING,

1182
00:37:10,774 --> 00:37:12,141
WHO'S THE ONE PERSON
YOU COME TO?

1183
00:37:12,141 --> 00:37:13,607
I COME TO RITA.
ME, BECAUSE I GET CONFUSED.

1184
00:37:13,607 --> 00:37:15,174
>>SHOUTING OVER DOUG--

1185
00:37:15,174 --> 00:37:16,174
>>HE'S IN THE THICK OF IT NOW.

1186
00:37:16,174 --> 00:37:17,174
>>HE'S BUSY NOW.
ME, ME.

1187
00:37:17,174 --> 00:37:18,174
OKAY.
I'LL CALL YOU.

1188
00:37:18,174 --> 00:37:19,241
THIS ONE,
I DIDN'T FILE YET.

1189
00:37:19,241 --> 00:37:20,307
THEY'RE STILL WORKING
ON THE APPETIZER.

1190
00:37:20,307 --> 00:37:21,474
BUT DO THEY HAVE
THESE APPETIZERS?

1191
00:37:21,474 --> 00:37:22,641
YEAH, THEY'RE EATING
THE APPETIZER.

1192
00:37:22,641 --> 00:37:23,741
OKAY, I NEED TO KNOW,
BECAUSE I NEED TO CROSS.

1193
00:37:23,741 --> 00:37:24,607
ALL RIGHT.
SO I WILL TELL YOU

1194
00:37:24,607 --> 00:37:25,707
WHEN THEY'RE DONE
FOR THE ENTREE.

1195
00:37:25,707 --> 00:37:26,774
YES. YES.
YES.

1196
00:37:26,774 --> 00:37:29,174
JUST TAKE A DEEP BREATH
AND RELAX.

1197
00:37:29,174 --> 00:37:30,607
>>YOU'RE JUST NERVOUS.

1198
00:37:30,607 --> 00:37:33,141
WE CAN'T REVERT BACK TO,
YOU KNOW,

1199
00:37:33,141 --> 00:37:33,370
THE OLD WAY OF DOING THINGS.

1200
00:37:33,370 --> 00:37:34,574
THE OLD WAY OF DOING THINGS.

1201
00:37:34,574 --> 00:37:36,774
RITA AND I,
WE NEED TO TAKE THE REINS

1202
00:37:36,774 --> 00:37:38,607
AND GET BACK ON TOP OF THINGS.

1203
00:37:38,607 --> 00:37:42,774
FIRE TWO SPECIALS, A LARGE
GNOCCHI, AND A VEAL OSSO BUCO.

1204
00:37:42,774 --> 00:37:44,341
WE GOT THIS.
WE GOT THIS, GUYS.

1205
00:37:44,341 --> 00:37:45,607
OF COURSE WE DO.
HEY, LISTEN.

1206
00:37:45,607 --> 00:37:46,741
YOU'RE DOING A GREAT JOB.

1207
00:37:46,741 --> 00:37:48,107
RITA?
>>YES.

1208
00:37:48,107 --> 00:37:49,474
THESE BRANZINOS CAN GO
WITH ONE LARGE RISOTTO.

1209
00:37:49,474 --> 00:37:50,574
SARA.
>>YES?

1210
00:37:50,574 --> 00:37:52,607
START TO TAKE THESE.
OKAY.

1211
00:37:52,607 --> 00:37:53,607
I'LL START THEM RIGHT NOW.

1212
00:37:53,607 --> 00:37:55,807
AND WE HAVE THE LASAGNA, LADIES.

1213
00:37:55,807 --> 00:37:57,407
OH, MY GOSH.

1214
00:37:57,407 --> 00:37:58,607
THANK YOU.
WOW.

1215
00:37:58,607 --> 00:37:59,741
>>YOU'RE WELCOME.

1216
00:37:59,741 --> 00:38:01,241
>>I REALLY APOLOGIZE
>>FOR THE WAIT.

1217
00:38:01,241 --> 00:38:03,370
THIS IS EXCELLENT.
IT'S GOOD.

1218
00:38:03,370 --> 00:38:04,107
THIS IS EXCELLENT.
IT'S GOOD.

1219
00:38:04,107 --> 00:38:05,107
IT'S DELICIOUS.

1220
00:38:05,107 --> 00:38:06,441
AND THERE WAS YOUR AGNOLOTTI.

1221
00:38:06,441 --> 00:38:07,574
ENJOY, EVERYONE.

1222
00:38:07,574 --> 00:38:08,774
THANK YOU SO MUCH.
SORRY ABOUT THE DELAY.

1223
00:38:08,774 --> 00:38:11,407
THAT'S OKAY.
THE RISOTTO IS VERY GOOD.

1224
00:38:11,407 --> 00:38:13,674
THE CUSTOMERS SEEM
TO REALLY LOVE THE FOOD.

1225
00:38:13,674 --> 00:38:15,474
IT'S NICE TO SEE PEOPLE
ACTUALLY FINISH A DISH.

1226
00:38:15,474 --> 00:38:20,674
WE'RE NOT GIVING THEM OVERSIZED
PORTIONS OF ORANGE.

1227
00:38:20,674 --> 00:38:22,674
IT FEELS GOOD KNOWING
THAT IT'S GOOD,

1228
00:38:22,674 --> 00:38:24,241
THAT WE'RE SERVING
DELICIOUS FOOD

1229
00:38:24,241 --> 00:38:25,541
AND THAT PEOPLE
ARE ENJOYING IT.

1230
00:38:25,541 --> 00:38:26,774
YOU GUYS ARE ROCKING
THIS THING.

1231
00:38:26,774 --> 00:38:28,741
THAT'S GONE, RIGHT?
YUP.

1232
00:38:28,741 --> 00:38:29,807
>>SO I'M JUST WAITING ON THIS,

1233
00:38:29,807 --> 00:38:31,507
AND THEN ALL MY TABLES
WILL HAVE EATEN.

1234
00:38:31,507 --> 00:38:32,641
>>GNOCCHI MARSALA.

1235
00:38:32,641 --> 00:38:33,370
THANK YOU, CHEFS.
VERY NICE.

1236
00:38:33,370 --> 00:38:33,607
THANK YOU, CHEFS.
VERY NICE.

1237
00:38:33,607 --> 00:38:35,074
THANK YOU.
I THINK THAT'S EVERYTHING.

1238
00:38:35,074 --> 00:38:36,074
OKAY, BEAUTIFUL.

1239
00:38:36,074 --> 00:38:37,674
I'M A CHAMP.

1240
00:38:37,674 --> 00:38:38,741
I AM.

1241
00:38:38,741 --> 00:38:40,541
IT JUST ROLLS,
MY HEAD IS SO BUSY.

1242
00:38:40,541 --> 00:38:41,607
ISN'T THAT GREAT?

1243
00:38:41,607 --> 00:38:44,174
IT'S WONDERFUL TO SEE TEAMWORK,
IT REALLY IS.

1244
00:38:44,174 --> 00:38:46,141
I TOOK CONTROL
OF LA GALLERIA 33.

1245
00:38:46,141 --> 00:38:48,041
DOUG, GOOD JOB.
WELL DONE.

1246
00:38:48,041 --> 00:38:49,374
WE DID GOOD.
IT WAS HARD.

1247
00:38:49,374 --> 00:38:51,341
>>THANKS SO MUCH.
>>THANK YOU.

1248
00:38:51,341 --> 00:38:55,207
>>THANK YOU FOR COMING.

1249
00:38:55,207 --> 00:38:56,574
WOW.

1250
00:38:56,574 --> 00:38:58,441
>>WHAT A NIGHT.

1251
00:38:58,441 --> 00:38:59,641
WELL DONE.

1252
00:38:59,641 --> 00:39:00,541
IT WASN'T PERFECT.

1253
00:39:00,541 --> 00:39:01,674
>>YES, THERE WERE BUMPS.

1254
00:39:01,674 --> 00:39:03,241
BUT WE DIDN'T GIVE UP.

1255
00:39:03,241 --> 00:39:03,370
NO.

1256
00:39:03,370 --> 00:39:04,674
NO.

1257
00:39:04,674 --> 00:39:05,674
PEOPLE LOVED THE FOOD.

1258
00:39:05,674 --> 00:39:07,574
>>AND, RITA AND LISA,

1259
00:39:07,574 --> 00:39:09,374
THAT SAYS A LOT
ABOUT YOUR CHEF TONIGHT.

1260
00:39:09,374 --> 00:39:12,307
DOUG REALLY STEPPED UP,
REALLY DELIVERED.

1261
00:39:12,307 --> 00:39:13,741
>>AND YOU MAINTAINED
>>YOUR STANDARDS

1262
00:39:13,741 --> 00:39:15,474
FROM THE FIRST DISH
TO THE LAST.

1263
00:39:15,474 --> 00:39:16,641
SO WELL DONE.

1264
00:39:16,641 --> 00:39:18,074
THANKS.
VERY NICE, DOUG.

1265
00:39:18,074 --> 00:39:19,207
>>REALLY WELL DONE.

1266
00:39:19,207 --> 00:39:21,307
VERY GOOD, DOUG.

1267
00:39:21,307 --> 00:39:23,741
IN THE END, THE MOST IMPORTANT
THING IS EVERY MEMBER OF STAFF

1268
00:39:23,741 --> 00:39:26,641
>>HERE TONIGHT
>>LISTENED TO THE OWNERS.

1269
00:39:26,641 --> 00:39:29,641
AND IT WASN'T THE OWNERS
LISTENED TO THE STAFF.

1270
00:39:29,641 --> 00:39:31,341
IT WAS REVERSED.

1271
00:39:31,341 --> 00:39:33,174
THAT'S THE WAY IT'S GOT TO BE.

1272
00:39:33,174 --> 00:39:33,370
GET USED TO IT.

1273
00:39:33,370 --> 00:39:34,707
GET USED TO IT.

1274
00:39:34,707 --> 00:39:36,041
THAT'S THE WAY IT IS.

1275
00:39:36,041 --> 00:39:37,607
>>WELL DONE.

1276
00:39:37,607 --> 00:39:39,541
GIVE YOURSELVES
A ROUND OF APPLAUSE. COME ON.

1277
00:39:39,541 --> 00:39:41,607
YES.

1278
00:39:41,607 --> 00:39:44,341
I'D LIKE TWO MINUTES
WITH THE OWNERS.

1279
00:39:44,341 --> 00:39:45,641
PLEASE.

1280
00:39:47,574 --> 00:39:49,574
COME OVER HERE.
COME OVER.

1281
00:39:49,574 --> 00:39:50,641
HOW DO YOU FEEL?

1282
00:39:50,641 --> 00:39:51,707
I FEEL WONDERFUL.

1283
00:39:51,707 --> 00:39:54,174
I THINK THAT,
ONCE THEY RUN THIS

1284
00:39:54,174 --> 00:39:56,641
A FEW MORE TIMES, AND THAT
P. O. S. SYSTEM ISN'T BROKEN,

1285
00:39:56,641 --> 00:39:59,641
I THINK THAT--I THINK
IT'S GONNA BE FABULOUS.

1286
00:39:59,641 --> 00:40:02,407
I'LL STAND HERE.

1287
00:40:02,407 --> 00:40:03,370
WHAT?
WHAT'S THE MATTER?

1288
00:40:03,370 --> 00:40:03,474
WHAT?
WHAT'S THE MATTER?

1289
00:40:03,474 --> 00:40:05,407
- YOU HAVE TWO ARMS.
- OH,.

1290
00:40:05,407 --> 00:40:07,274
HEY, LISTEN.

1291
00:40:07,274 --> 00:40:08,641
HERE'S WHAT I SAW.

1292
00:40:08,641 --> 00:40:12,674
TWO OWNERS
RUNNING THEIR RESTAURANT,

1293
00:40:12,674 --> 00:40:13,674
>>NOT THE RESTAURANT
>>RUNNING THEM.

1294
00:40:13,674 --> 00:40:15,607
YEAH.
THAT'S IMPORTANT.

1295
00:40:15,607 --> 00:40:16,807
IT IS.

1296
00:40:16,807 --> 00:40:18,474
YOU'VE GOT IT.
YOU GOT TO STAY ON IT.

1297
00:40:18,474 --> 00:40:22,141
BUT YOU NEVER, EVER, EVER BECOME
BEHOLDEN TO YOUR STAFF AGAIN.

1298
00:40:22,141 --> 00:40:24,174
RIGHT.
ALL RIGHT.

1299
00:40:24,174 --> 00:40:26,041
WELL DONE TO BOTH OF YOU.
THANK YOU.

1300
00:40:26,041 --> 00:40:27,474
OKAY, LOOK AFTER YOURSELVES.
ALL RIGHT.

1301
00:40:27,474 --> 00:40:28,707
YEAH?

1302
00:40:28,707 --> 00:40:31,574
I WISH YOU WOULD STAY, JUST--
YEAH?

1303
00:40:31,574 --> 00:40:32,707
I WANT TO KEEP HIM.

1304
00:40:32,707 --> 00:40:33,370
I FEEL LIKE
I'M HOLDING A PISTOL

1305
00:40:33,370 --> 00:40:33,707
I FEEL LIKE
I'M HOLDING A PISTOL

1306
00:40:33,707 --> 00:40:34,807
WHEN HE'S AROUND.

1307
00:40:34,807 --> 00:40:37,207
I JUST FEEL, LIKE,
SO EMPOWERED BY HIM.

1308
00:40:37,207 --> 00:40:39,207
I'LL TIE HIM UP
TO A BOILER DOWNSTAIRS.

1309
00:40:39,207 --> 00:40:41,541
HE'S STAYING.
THANK YOU.

1310
00:40:41,541 --> 00:40:42,807
THANK YOU SO MUCH.

1311
00:40:42,807 --> 00:40:44,441
WOW, WHAT A WEEK.
I WISH YOU COULD STAY.

1312
00:40:44,441 --> 00:40:45,741
I WISH IT WAS THAT EASY.

1313
00:40:45,741 --> 00:40:47,641
THERE ARE OTHER NIGHTMARES
OUT THERE.

1314
00:40:47,641 --> 00:40:49,407
BIGGER THAN ME, YOU THINK?

1315
00:40:49,407 --> 00:40:52,507
ASK ME THAT QUESTION IN SIX
MONTHS' TIME, AND I'LL TELL YOU.

1316
00:40:52,507 --> 00:40:55,041
ALL RIGHT.
LOOK AFTER YOURSELVES.

1317
00:40:55,041 --> 00:40:56,241
AND GOOD LUCK.
ALL RIGHT. THANK YOU.

1318
00:40:56,241 --> 00:40:57,574
FINGERS CROSSED.
FINGERS CROSSED.

1319
00:40:57,574 --> 00:40:58,674
GOOD NIGHT.
>>THANK YOU, CHEF.

1320
00:40:58,674 --> 00:41:00,341
GOOD NIGHT.

1321
00:41:00,341 --> 00:41:01,607
GOOD NIGHT,
GOOD NIGHT, GOOD NIGHT.

1322
00:41:01,607 --> 00:41:02,607
I'M SO SAD TO SEE HIM GO.

1323
00:41:02,607 --> 00:41:03,370
I NEVER THOUGHT
I WOULD SAY THAT.

1324
00:41:03,370 --> 00:41:03,774
I NEVER THOUGHT
I WOULD SAY THAT.

1325
00:41:03,774 --> 00:41:05,441
I HATED THAT MAN TWO DAYS AGO.

1326
00:41:05,441 --> 00:41:07,374
AND HE'S JUST--HE'S GREAT.

1327
00:41:07,374 --> 00:41:10,641
I REALLY LOVE HIM.
HE REALLY LIFTED US UP.

1328
00:41:10,641 --> 00:41:13,574
I'M SAD HE'S LEAVING.

1329
00:41:13,574 --> 00:41:15,374
WELL...

1330
00:41:17,341 --> 00:41:18,574
WOW.

1331
00:41:18,574 --> 00:41:19,707
THIS HAS BEEN
ONE OF THE MOST UNUSUAL,

1332
00:41:19,707 --> 00:41:22,307
YET ONE OF THE MOST ENJOYABLE
<i>KITCHEN NIGHTMARES</i>

1333
00:41:22,307 --> 00:41:23,374
I'VE EVER DONE.

1334
00:41:23,374 --> 00:41:25,174
AND I'M SO PROUD OF HOW FAR

1335
00:41:25,174 --> 00:41:27,707
THESE TWO SISTERS HAVE COME
IN ONLY A MATTER OF DAYS.

1336
00:41:27,707 --> 00:41:31,141
THEY MAY BE 1 OF 80 ITALIAN
RESTAURANTS IN THE NORTH END,

1337
00:41:31,141 --> 00:41:33,370
BUT TO ME PERSONALLY,
THEY'RE ALWAYS GOING

1338
00:41:33,370 --> 00:41:33,407
BUT TO ME PERSONALLY,
THEY'RE ALWAYS GOING

1339
00:41:33,407 --> 00:41:36,174
TO BE VERY SPECIAL,
LET ME TELL YOU.

1340
00:41:36,174 --> 00:41:41,174
WOW.
OSSO BUCO, LAMB.

1341
00:41:41,174 --> 00:41:42,541
YOU'RE KIDDING ME.

1342
00:41:42,541 --> 00:41:44,274
SEAFOOD RAVIOLI--
GORDON, WAIT.

1343
00:41:44,274 --> 00:41:45,374
GORDON.

1344
00:41:45,374 --> 00:41:47,241
CHEF RAMSAY.

1345
00:41:47,241 --> 00:41:48,607
CHEF RAMSAY.

1346
00:41:48,607 --> 00:41:50,474
YOU CAN'T GO.

1347
00:41:50,474 --> 00:41:52,274
I CANNOT STAY.
BUT YOU CAN STAY.

1348
00:41:52,274 --> 00:41:54,607
JUST, LIKE--
JUST 20 MORE MINUTES.

1349
00:41:54,607 --> 00:41:55,741
I CAN'T STAY 20 MORE MINUTES.

1350
00:41:55,741 --> 00:41:57,441
JUST ONE OSSO BUCO MORE.
I CAN'T.

1351
00:42:03,174 --> 00:42:03,370
IN THE WEEKS THAT FOLLOWED,

1352
00:42:03,370 --> 00:42:05,541
IN THE WEEKS THAT FOLLOWED,

1353
00:42:05,541 --> 00:42:08,374
RITA AND LISA
TOOK CHEF RAMSAY'S ADVICE

1354
00:42:08,374 --> 00:42:10,107
AND TOOK CHARGE OF THEIR
RESTAURANT.

1355
00:42:10,107 --> 00:42:13,474
I WANT YOU TO TAKE THE OLD
GALLERIA OUT OF YOUR HEAD.

1356
00:42:13,474 --> 00:42:15,541
THEY NOT ONLY SET NEW RULES,

1357
00:42:15,541 --> 00:42:18,074
BUT WERE DILIGENT
IN ENFORCING THEM.

1358
00:42:18,074 --> 00:42:19,507
THIS IS DEFINITELY GOING BACK.

1359
00:42:19,507 --> 00:42:21,741
THIS WASN'T THE WAY
THE LASAGNA LOOKED.

1360
00:42:21,741 --> 00:42:25,274
THERE WAS ONE CASUALTY,
HOWEVER, AND THAT WAS SARA,

1361
00:42:25,274 --> 00:42:28,741
WHO PREFERRED
HER OWN SET OF RULES.

1362
00:42:28,741 --> 00:42:30,407
RIGHT HERE, CHEF.
I'LL TAKE IT, I'LL TAKE IT.

1363
00:42:30,407 --> 00:42:32,607
NOW, JUST LIKE THEIR PARENTS,

1364
00:42:32,607 --> 00:42:33,370
LISA AND RITA HAVE
A SUCCESSFUL RESTAURANT

1365
00:42:33,370 --> 00:42:35,741
LISA AND RITA HAVE
A SUCCESSFUL RESTAURANT

1366
00:42:35,741 --> 00:42:40,107
IN BOSTON'S NORTH END.

1367
00:42:40,107 --> 00:42:43,641
I JUST WANT TO SAY
THAT I WAS LIKE A KOALA BEAR.

1368
00:42:43,641 --> 00:42:46,207
EVEN THOUGH LISA, LIKE,
EXPRESSED ALL HER BITCHINESS,

1369
00:42:46,207 --> 00:42:47,341
I WAS READY.
YEAH.

1370
00:42:47,341 --> 00:42:49,107
I WAS A SOFT,
CUDDLY KOALA BEAR.

1371
00:42:49,107 --> 00:42:52,041
BUT I HAD MY CLAWS READY TO GO
JUST IN CASE.

1372
00:42:52,041 --> 00:42:53,274
BUT I LOVE GORDON.

1373
00:42:53,274 --> 00:42:54,341
YOU DIDN'T LOOK
LIKE YOU HAD ANY CLAWS.

1374
00:42:54,341 --> 00:42:55,407
I WAS READY.

1375
00:42:55,407 --> 00:42:56,641
UP HIS ,
NO MATTER WHERE HE WENT.

1376
00:42:56,641 --> 00:42:58,407
WELL, I WANTED TO HEAR
WHAT HE HAD TO SAY, EVERYTHING.

1377
00:42:58,407 --> 00:42:59,774
I LOVED IT.
I WANT HIM BACK.

1378
00:42:59,774 --> 00:43:00,774
WHERE IS HE?
I'M GOING TO GO FIND HIM.

1379
00:43:00,774 --> 00:43:03,370
I LOVE HIM NOW.
YEAH.

1380
00:43:03,370 --> 00:43:03,774
I LOVE HIM NOW.
YEAH.