1 00:00:01,801 --> 00:00:04,104 - ♪ Oh, oh, oh ♪ 2 00:00:04,204 --> 00:00:06,338 ♪ Can you feel it coming? ♪ 3 00:00:06,339 --> 00:00:08,374 - Nestled in northern Illinois 4 00:00:08,375 --> 00:00:11,243 is the small suburban community of Vernon Hills-- 5 00:00:11,244 --> 00:00:13,112 a well-known commuter destination... 6 00:00:13,113 --> 00:00:15,414 ♪ ♪ 7 00:00:15,415 --> 00:00:18,150 With no shortage of dining options. 8 00:00:18,151 --> 00:00:20,152 - ♪ 'Cause you ain't seen nothing ♪ 9 00:00:20,153 --> 00:00:22,756 - Everybody's back here. It's a party. 10 00:00:22,856 --> 00:00:25,024 Wagyu, half a skirt steak. 11 00:00:25,025 --> 00:00:26,125 Top sirloin. 12 00:00:26,126 --> 00:00:27,359 All right, food is up. 13 00:00:27,360 --> 00:00:30,029 - One spot that's striving to make a name for itself... 14 00:00:30,030 --> 00:00:31,997 - 23. - Is Wick 'n Ore. 15 00:00:31,998 --> 00:00:33,999 - Got a Gold Rush. We got a Stagecoach. 16 00:00:34,000 --> 00:00:35,534 We got a wagyu burger coming. 17 00:00:35,535 --> 00:00:37,637 Go ahead, take that in. I'll meet you there. 18 00:00:39,139 --> 00:00:40,639 How did Wick 'n Ore come about? 19 00:00:40,640 --> 00:00:43,308 Well, I took over a mining-themed restaurant 20 00:00:43,309 --> 00:00:46,111 that's been around since 1973. 21 00:00:46,112 --> 00:00:47,547 It needed a change. 22 00:00:49,182 --> 00:00:50,549 - So we moved locations. 23 00:00:50,550 --> 00:00:54,286 I kept the mining theme, but we had the new name, 24 00:00:54,287 --> 00:00:56,121 Wick 'n Ore, which is mining terms 25 00:00:56,122 --> 00:00:58,924 and was a name that I liked. 26 00:00:58,925 --> 00:01:01,927 [upbeat music] 27 00:01:01,928 --> 00:01:04,763 ♪ ♪ 28 00:01:04,764 --> 00:01:05,799 - Hello. - Hi. 29 00:01:05,965 --> 00:01:08,635 - Welcome to Wick 'n Ore. How are you guys doing tonight? 30 00:01:08,735 --> 00:01:10,302 ♪ ♪ 31 00:01:10,303 --> 00:01:14,340 The customer base in here is a retirement bus just let out 32 00:01:14,341 --> 00:01:16,308 at the front doors, and all of your grandmas 33 00:01:16,309 --> 00:01:18,178 and grandpas are coming in. 34 00:01:21,948 --> 00:01:23,982 - Those are spicy, remember. 35 00:01:23,983 --> 00:01:25,584 Yeah, you don't want that. [laughs] 36 00:01:25,585 --> 00:01:27,953 - The whole idea when I moved from the mall 37 00:01:27,954 --> 00:01:30,022 was to reach a younger generation. 38 00:01:30,023 --> 00:01:34,960 I need that millennial, Gen-Z, social media-savvy crowd. 39 00:01:34,961 --> 00:01:37,896 ♪ ♪ 40 00:01:37,897 --> 00:01:40,299 - So you can do chips, fries, coleslaw, vegetable medley, 41 00:01:40,300 --> 00:01:42,034 wild rice, or you can do sweet-potato fries 42 00:01:42,035 --> 00:01:43,535 or onion rings as well. 43 00:01:43,536 --> 00:01:44,370 Okay. 44 00:01:44,371 --> 00:01:46,739 Customer reaction is a bit confused, 45 00:01:46,740 --> 00:01:50,909 maybe because Wick 'n Ore is struggling to find identity. 46 00:01:50,910 --> 00:01:52,578 - I've got the Aztec chicken, 47 00:01:52,579 --> 00:01:55,147 barbecue skirt steak, French fries extra crispy, 48 00:01:55,148 --> 00:01:57,216 and the hearty kale and salmon salad. 49 00:01:57,217 --> 00:02:01,487 - The cuisine is a mix of, like, American burgers... 50 00:02:01,488 --> 00:02:03,288 - Beef burger. - Fajitas... 51 00:02:03,289 --> 00:02:05,357 - Fajitas. - Tacos... 52 00:02:05,358 --> 00:02:06,925 - Tacos. - Steak... 53 00:02:06,926 --> 00:02:07,960 - Steak. - Fish. 54 00:02:07,961 --> 00:02:09,129 - Fish. 55 00:02:09,229 --> 00:02:11,263 We have 87 items on the menu... 56 00:02:11,264 --> 00:02:12,798 Got it, got it, got it. 57 00:02:12,799 --> 00:02:16,435 Not counting the specials that I've added. 58 00:02:16,436 --> 00:02:18,637 We have our mozzarella sticks, barbecue quesadilla, 59 00:02:18,638 --> 00:02:20,707 loaded nachos, barbecue wrap, Buffalo wrap, 60 00:02:20,807 --> 00:02:23,142 blackened steak wrap, Cobb salad, tuna salad, 61 00:02:23,143 --> 00:02:24,376 berry salad, fried-chicken sandwich, 62 00:02:24,377 --> 00:02:26,078 spicy beef burger, pulled chicken, 63 00:02:26,079 --> 00:02:27,246 barbecue pulled pork, 64 00:02:27,247 --> 00:02:28,547 barbecue ribs, wings, boneless wings, 65 00:02:28,548 --> 00:02:30,517 shrimp fajitas, salmon tacos, chicken tacos. 66 00:02:30,617 --> 00:02:33,085 I have everything because you want to have 67 00:02:33,086 --> 00:02:35,087 something for everybody. 68 00:02:35,088 --> 00:02:37,289 - Coming through corner. 69 00:02:37,290 --> 00:02:39,324 Table 12, it's coming right now. 70 00:02:39,325 --> 00:02:41,327 The menu is huge. 71 00:02:41,428 --> 00:02:44,430 We have been talking to the owner to cut the menu, 72 00:02:44,431 --> 00:02:46,899 but he say, oh, you know what? 73 00:02:46,900 --> 00:02:50,770 We need to run the specials and keep adding more items on it. 74 00:03:01,781 --> 00:03:04,316 - Whatever I ask of George, George does... 75 00:03:04,317 --> 00:03:06,719 - Skirt steak, top sirloin. 76 00:03:06,720 --> 00:03:07,821 - Executes it. 77 00:03:07,921 --> 00:03:10,689 The guy is the fastest guy behind the line you will find. 78 00:03:10,690 --> 00:03:12,791 Fried pickles go out, George? - Yeah. 79 00:03:12,792 --> 00:03:13,892 - Two salmon? 80 00:03:13,893 --> 00:03:16,295 - He is waiting for the salmon. It's coming right now. 81 00:03:16,296 --> 00:03:18,130 - But I guess sometimes, yeah, he's frustrated... 82 00:03:18,131 --> 00:03:19,631 - I hold one steak here. - Yeah. 83 00:03:19,632 --> 00:03:22,301 Because I constantly just keep adding and adding 84 00:03:22,302 --> 00:03:24,304 and adding menu items. 85 00:03:24,404 --> 00:03:26,238 That's why I looked at my watch. 86 00:03:26,239 --> 00:03:27,240 I'm like, it's a quick item. 87 00:03:27,340 --> 00:03:28,941 I don't know why it's taking so long. 88 00:03:28,942 --> 00:03:31,377 - Michael wants the food coming faster and faster 89 00:03:31,378 --> 00:03:34,780 because he wants the food in 12 minutes or less. 90 00:03:34,781 --> 00:03:35,881 Michael, you confuse me. 91 00:03:35,882 --> 00:03:38,117 If I don't give you a ticket yet, it's not ready. 92 00:03:38,118 --> 00:03:39,351 - Okay. 93 00:03:39,352 --> 00:03:40,686 - I need to see what I have in the window. 94 00:03:40,687 --> 00:03:42,788 - I'm going too fast. You got it. 95 00:03:42,789 --> 00:03:44,156 - [bleep]. 96 00:03:44,157 --> 00:03:46,158 [tense music] 97 00:03:46,159 --> 00:03:48,227 - Doing okay? 98 00:03:48,228 --> 00:03:49,496 Is it? 99 00:03:51,064 --> 00:03:53,065 - I don't have that presentation 100 00:03:53,066 --> 00:03:55,468 or that foodie menu. 101 00:03:55,568 --> 00:03:58,237 And that is what you have to do today 102 00:03:58,238 --> 00:04:01,073 to bring in that younger generation. 103 00:04:01,074 --> 00:04:02,241 - He doesn't want anything else. 104 00:04:02,242 --> 00:04:03,977 He just said he couldn't eat it. 105 00:04:07,147 --> 00:04:09,581 I know we can do better job, 106 00:04:09,582 --> 00:04:11,383 but it's gonna take more time, 107 00:04:11,384 --> 00:04:15,421 because I know Michael-- he wants to serve fast. 108 00:04:15,422 --> 00:04:17,090 - Have a good rest of your evening. 109 00:04:17,190 --> 00:04:18,490 Thank you for coming in. 110 00:04:18,491 --> 00:04:20,726 Michael doesn't like to admit when he's wrong, 111 00:04:20,727 --> 00:04:22,661 which then affects the restaurant 112 00:04:22,662 --> 00:04:24,763 because we're really not getting the business 113 00:04:24,764 --> 00:04:27,299 that he wants, and it's draining the money. 114 00:04:27,300 --> 00:04:29,501 - We have more tables? - No. 115 00:04:29,502 --> 00:04:31,270 We are not profitable. 116 00:04:31,271 --> 00:04:35,374 Our total debt is around $231,000. 117 00:04:35,375 --> 00:04:36,809 - Have a good evening. - You too. 118 00:04:36,810 --> 00:04:39,445 - What's at stake is my home, my family's security. 119 00:04:39,446 --> 00:04:41,280 I can't continue to do this 120 00:04:41,281 --> 00:04:43,115 because I'll just bankrupt myself. 121 00:04:43,116 --> 00:04:45,117 I think we're done. 122 00:04:45,118 --> 00:04:48,620 Where can I go to get some help? 123 00:04:48,621 --> 00:04:51,323 - This restaurant is festering. 124 00:04:51,324 --> 00:04:52,925 You cannot be that deluded. 125 00:04:52,926 --> 00:04:54,360 Stop, stop, stop. 126 00:04:54,361 --> 00:04:55,994 I promise you, you can't do this. 127 00:04:55,995 --> 00:04:57,864 Smell it! Shut it down. 128 00:04:59,966 --> 00:05:03,402 [groovy music] 129 00:05:03,403 --> 00:05:05,671 I'm in Vernon Hills, a beautiful suburb 130 00:05:05,672 --> 00:05:07,940 literally 40 miles outside of Chicago. 131 00:05:07,941 --> 00:05:10,309 Now, just a quick drive through this neighborhood, 132 00:05:10,310 --> 00:05:13,178 you can just see how lucrative the market is, 133 00:05:13,179 --> 00:05:14,747 especially when you get it right. 134 00:05:14,748 --> 00:05:17,416 In fact, there's over 240 restaurants 135 00:05:17,417 --> 00:05:18,650 in this area alone. 136 00:05:18,651 --> 00:05:20,953 So, honestly, to stand out here, 137 00:05:20,954 --> 00:05:23,589 you've got to have something special, let me tell you, 138 00:05:23,590 --> 00:05:25,891 and, more importantly, give customers 139 00:05:25,892 --> 00:05:29,728 a real strong reason to come back. 140 00:05:29,729 --> 00:05:33,699 Wick 'n Ore, honestly, what is going on in there? 141 00:05:33,700 --> 00:05:36,335 Because right now they are struggling. 142 00:05:36,336 --> 00:05:38,370 ♪ ♪ 143 00:05:38,371 --> 00:05:41,340 [upbeat music] 144 00:05:41,341 --> 00:05:42,908 ♪ ♪ 145 00:05:42,909 --> 00:05:44,176 - [speaking Spanish] 146 00:05:44,177 --> 00:05:47,379 ♪ ♪ 147 00:05:47,380 --> 00:05:51,350 - Wick 'n Ore Kitchen & Tap. Wow. 148 00:05:51,351 --> 00:05:52,685 Good morning. - Good morning, Chef. 149 00:05:52,686 --> 00:05:54,420 How are you? - Very well, indeed, thank you. 150 00:05:54,421 --> 00:05:56,121 How are you? - I'm good. 151 00:05:56,122 --> 00:05:58,891 - Nice to see you. - Holy crap. Chef's here. 152 00:05:58,892 --> 00:06:01,960 - I know. We saw. Okay, you know where it goes. 153 00:06:01,961 --> 00:06:03,262 - I know. - Okay. 154 00:06:03,263 --> 00:06:05,330 The cavalry's here. I'm excited. 155 00:06:05,331 --> 00:06:07,400 At the same time, I'm doing a job. 156 00:06:07,500 --> 00:06:09,935 All right, so I got everything--barbecue sauce. 157 00:06:09,936 --> 00:06:12,705 I do, except that went in the barbecue sauce. 158 00:06:12,706 --> 00:06:14,540 I can't just all of a sudden drop everything 159 00:06:14,541 --> 00:06:16,475 and rush over there. 160 00:06:16,476 --> 00:06:18,711 - Okay, welcome to the sea of blue. 161 00:06:18,712 --> 00:06:20,914 How are we, ladies? Good evening. 162 00:06:22,882 --> 00:06:24,983 - Oh, right. 163 00:06:24,984 --> 00:06:26,418 [laughter] 164 00:06:26,419 --> 00:06:28,387 Nice to see you. Enjoy. 165 00:06:28,388 --> 00:06:32,858 ♪ ♪ 166 00:06:32,859 --> 00:06:34,693 Wow, this place is vast, isn't it? 167 00:06:34,694 --> 00:06:36,595 How many shifts a week do you work? 168 00:06:36,596 --> 00:06:38,497 - It depends on how busy we are. 169 00:06:38,498 --> 00:06:40,566 - Yeah. And then the busy periods are, what, 170 00:06:40,567 --> 00:06:42,735 like, 8:30 to 10:30 at night? - Yeah, we wish. 171 00:06:42,736 --> 00:06:46,005 No, it's, like, 5:00 to, like, 6:30. 172 00:06:46,006 --> 00:06:47,806 - 5:00 to 6:30? 173 00:06:47,807 --> 00:06:49,808 - Or 7:00, yeah. - Sort of early doors, like. 174 00:06:49,809 --> 00:06:53,545 - Yeah, it's mostly, like, older people that come in. 175 00:06:53,546 --> 00:06:57,549 We don't really have any younger crowds that come in. 176 00:06:57,550 --> 00:07:01,186 It's mostly families and older folks. 177 00:07:01,187 --> 00:07:02,554 - This must be the man. 178 00:07:02,555 --> 00:07:04,490 - We good? - Hey. 179 00:07:04,491 --> 00:07:05,791 How are you? - Chef Ramsay. 180 00:07:05,792 --> 00:07:07,493 - Why don't we say hello? Gordon. 181 00:07:07,494 --> 00:07:08,995 - Michael. - Michael, how are you? 182 00:07:09,095 --> 00:07:09,796 - Good. 183 00:07:09,896 --> 00:07:11,430 - Wick 'n Ore, what does it mean? 184 00:07:11,431 --> 00:07:13,565 - Good question. - Well, you're the owner. 185 00:07:13,566 --> 00:07:16,368 - Well, I'm gonna tell you. - Please. I'm all ears. 186 00:07:16,369 --> 00:07:18,470 - Okay. - Short version. 187 00:07:18,471 --> 00:07:20,406 - I'll give you the quick version. 188 00:07:20,407 --> 00:07:21,840 We--or I ran a place 189 00:07:21,841 --> 00:07:23,475 called the Claim Company. - Yes. 190 00:07:23,476 --> 00:07:25,044 - It was a mining-themed restaurant. 191 00:07:25,045 --> 00:07:25,945 - Right. - Okay? 192 00:07:26,046 --> 00:07:27,447 That was sold to a company out of Michigan. 193 00:07:27,547 --> 00:07:28,781 - Is this the short version or-- 194 00:07:28,782 --> 00:07:29,948 - This is the short version. I'm sorry. 195 00:07:29,949 --> 00:07:31,418 - I was trying to get to Wick 'n Ore. 196 00:07:31,518 --> 00:07:32,552 - I'm almost done. - Okay, great. 197 00:07:32,686 --> 00:07:34,586 - So, basically, we brought back the Claim Company... 198 00:07:34,587 --> 00:07:35,954 - Got ya. - Concept from the '80s. 199 00:07:35,955 --> 00:07:37,623 - Well, that was then, but this now. 200 00:07:37,624 --> 00:07:39,058 - So now. - This is now. 201 00:07:39,059 --> 00:07:41,226 - So I had a restaurant called the Claim Company. 202 00:07:41,227 --> 00:07:42,494 - Yes. - Okay, in a mall. 203 00:07:42,495 --> 00:07:43,595 Malls were dying. - Yes. 204 00:07:43,596 --> 00:07:45,564 - 10 restaurants on it that I couldn't compete with. 205 00:07:45,565 --> 00:07:47,433 - No. - So I had to move, okay? 206 00:07:47,434 --> 00:07:48,367 - Yes. 207 00:07:48,368 --> 00:07:50,703 - I had six weeks to close one restaurant 208 00:07:50,704 --> 00:07:53,105 and open the other restaurant, so I got everybody here. 209 00:07:53,106 --> 00:07:55,507 Then I took the mining terms, threw it in a blender, 210 00:07:55,508 --> 00:07:57,711 and out came Wick 'n Ore. - Got ya. 211 00:07:57,811 --> 00:07:59,745 So you didn't change anything? - No. 212 00:07:59,746 --> 00:08:02,014 - And just relocated into a new building. 213 00:08:02,015 --> 00:08:02,881 - Correct. 214 00:08:02,882 --> 00:08:04,983 - And then called it Wick 'n Ore. 215 00:08:04,984 --> 00:08:06,318 - Correct. 216 00:08:06,319 --> 00:08:08,754 - Wow, that's a bold move. 217 00:08:08,755 --> 00:08:10,823 If one wasn't working prior, 218 00:08:10,824 --> 00:08:13,392 why would you cut and paste and replicate everything 219 00:08:13,393 --> 00:08:14,727 in a new building? 220 00:08:14,728 --> 00:08:17,629 - I was hoping that the look would sell more 221 00:08:17,630 --> 00:08:18,997 and more than the menu. 222 00:08:18,998 --> 00:08:21,233 - You're talking about that look down there? 223 00:08:21,234 --> 00:08:22,201 - Yeah, I got a designer. 224 00:08:22,202 --> 00:08:24,003 I had an A package, B package, C package. 225 00:08:24,004 --> 00:08:26,372 I couldn't afford the A or B, so I had to go with the C. 226 00:08:26,373 --> 00:08:27,840 - It looks like the X package. 227 00:08:27,841 --> 00:08:29,908 - It's supposed to be mining tools on these things. 228 00:08:29,909 --> 00:08:32,478 - If something wasn't working, why would you replicate it 229 00:08:32,479 --> 00:08:34,613 three miles down the road outside of a mall 230 00:08:34,614 --> 00:08:36,048 with more jeopardy? 231 00:08:36,049 --> 00:08:38,217 - Because I didn't have any other experience 232 00:08:38,218 --> 00:08:39,985 to do about that. 233 00:08:39,986 --> 00:08:41,053 - Wow. 234 00:08:41,054 --> 00:08:44,189 I'll catch up with you later. Appreciate it. 235 00:08:44,190 --> 00:08:51,163 ♪ ♪ 236 00:08:51,164 --> 00:08:52,531 Lunch specials. 237 00:08:52,532 --> 00:08:53,666 Here we go. 238 00:08:53,667 --> 00:08:56,403 Oh, there's more on the back. This menu is massive. 239 00:08:56,503 --> 00:08:58,371 How many items on this menu? 240 00:08:58,471 --> 00:09:00,539 1, 2, 3, 4, 5, 6, 7, 8, 9, 10... 241 00:09:00,540 --> 00:09:03,208 51, 52, 53, 54, 55... 242 00:09:03,209 --> 00:09:05,944 85, 86. 243 00:09:05,945 --> 00:09:08,580 With the specials, there must be 244 00:09:08,581 --> 00:09:11,550 over 97 items on the menu. 245 00:09:11,551 --> 00:09:13,619 - Yeah. We used to have a book. 246 00:09:13,620 --> 00:09:15,654 - You used to have a book? - Yeah. 247 00:09:15,655 --> 00:09:17,489 - This is a multicultural menu here, right? 248 00:09:17,490 --> 00:09:18,857 This is like traveling around the world. 249 00:09:18,858 --> 00:09:20,492 I've got sort of a Mexican flair. 250 00:09:20,493 --> 00:09:21,695 - Yeah. - I've got Hawaiian flair. 251 00:09:21,795 --> 00:09:23,095 I've got a Thai flair. 252 00:09:23,096 --> 00:09:24,897 - We got a little bit of everything. 253 00:09:24,898 --> 00:09:26,899 - There's a little bit of everything on here. 254 00:09:26,900 --> 00:09:28,834 Let's do the salmon with barbecue sauce. 255 00:09:28,835 --> 00:09:30,969 - Okay. - Turkey burger. 256 00:09:30,970 --> 00:09:32,938 Oh, and throw in a French onion soup there as well. 257 00:09:32,939 --> 00:09:35,107 - Of course, of course. - Thank you, darling. 258 00:09:35,108 --> 00:09:37,576 - Another one is coming right here, Michael. 259 00:09:37,577 --> 00:09:39,346 - Onion soup. Did we get that for 15 yet? 260 00:09:39,446 --> 00:09:41,213 Do you know? We're making it. 261 00:09:41,214 --> 00:09:43,482 - It's coming right now. 262 00:09:43,483 --> 00:09:45,584 - Food is flying out of this kitchen. 263 00:09:45,585 --> 00:09:47,586 Okay, French onion soup. Here we go. 264 00:09:47,587 --> 00:09:49,621 ♪ ♪ 265 00:09:49,622 --> 00:09:50,956 It just tastes watery. 266 00:09:50,957 --> 00:09:52,157 Hasn't been cooked long enough. 267 00:09:52,158 --> 00:09:55,861 And there's so much [bleep] cheese in here. 268 00:09:55,862 --> 00:09:57,696 It's gonna clog your arteries. 269 00:09:57,697 --> 00:09:59,431 - Doing okay over here? - Saving some room. 270 00:09:59,432 --> 00:10:00,733 I'm finished with that. Thank you. 271 00:10:00,734 --> 00:10:02,468 It's like a bowl of melted cheese. 272 00:10:02,469 --> 00:10:03,635 Thank you, though. - No problem. 273 00:10:03,636 --> 00:10:05,004 - Oh, boy. 274 00:10:05,005 --> 00:10:07,639 - Hey, Michael, Chef says too much cheese. 275 00:10:07,640 --> 00:10:09,208 - Okay. Okay. - It looks very bland. 276 00:10:09,209 --> 00:10:13,513 It's like a pot of melted cheese with onions. 277 00:10:13,613 --> 00:10:14,880 - Okay. 278 00:10:14,881 --> 00:10:17,383 Lettuce wraps look good, George. 279 00:10:17,384 --> 00:10:18,851 - Quesadilla is up. 280 00:10:18,852 --> 00:10:20,686 - Oh, here we go. - All righty, Chef, here we go. 281 00:10:20,687 --> 00:10:22,821 - That is the quesadilla. Thank you very much. 282 00:10:22,822 --> 00:10:24,556 - Of course. I'll let you dig in. 283 00:10:24,557 --> 00:10:26,358 I'll be back around for you, okay? 284 00:10:26,359 --> 00:10:27,693 - Thank you. - Of course. 285 00:10:27,694 --> 00:10:30,997 - God. Where in the [bleep] is all my chicken? 286 00:10:32,565 --> 00:10:33,933 - Any improvement? 287 00:10:34,034 --> 00:10:36,669 - Where's the chicken gone? - Um... 288 00:10:36,670 --> 00:10:38,437 - Should we go on a little hunt? 289 00:10:38,438 --> 00:10:40,406 - Yeah, there's not much. 290 00:10:40,407 --> 00:10:41,407 - No? - No. 291 00:10:41,408 --> 00:10:44,009 - No. Oh, there it is. - It was hiding, yeah. 292 00:10:44,010 --> 00:10:45,178 - Oh, there you go. It's in that bit there. 293 00:10:45,278 --> 00:10:47,613 Two bits of chicken. One, two. - It's a little inconsistent... 294 00:10:47,614 --> 00:10:49,148 both: Yeah. - Is it popular? 295 00:10:49,149 --> 00:10:50,949 - Yeah, they actually are. - Are they? 296 00:10:50,950 --> 00:10:53,652 - Yeah. And the mozzarella sticks, too. 297 00:10:53,653 --> 00:10:55,487 - Oh, not those old frozen things again. 298 00:10:55,488 --> 00:10:58,657 - Yeah, but we wrap ours in wontons. 299 00:10:58,658 --> 00:11:00,125 - Okay, let me order some of those. 300 00:11:00,126 --> 00:11:02,395 - Okay, sounds good. - Please. Yeah? 301 00:11:02,495 --> 00:11:04,364 Wow. - Not good, guys. 302 00:11:04,464 --> 00:11:06,665 There's no chicken in that. 303 00:11:06,666 --> 00:11:08,801 - Okay. - It's not dispersed properly. 304 00:11:08,802 --> 00:11:10,269 - Okay. I got it, I got it. 305 00:11:10,270 --> 00:11:11,204 Thank you. - Mm-hmm. 306 00:11:11,338 --> 00:11:13,405 Mozzarella sticks should be coming out right now. 307 00:11:13,406 --> 00:11:14,540 - Oh, this is them. 308 00:11:14,541 --> 00:11:16,141 So what has he done to these? 309 00:11:16,142 --> 00:11:18,877 - They're deep fried, but it's just the mozzarella strip 310 00:11:18,878 --> 00:11:20,612 and then wonton wrap, yeah. 311 00:11:20,613 --> 00:11:22,281 - Got ya. Thank you. - Of course. 312 00:11:22,282 --> 00:11:23,182 - Great. 313 00:11:23,183 --> 00:11:25,150 Last time I saw something like this 314 00:11:25,151 --> 00:11:27,721 is when I was burying my granddad. 315 00:11:27,821 --> 00:11:29,689 It was only because he had a hole in his pajamas. 316 00:11:29,789 --> 00:11:32,424 ♪ ♪ 317 00:11:32,425 --> 00:11:34,793 [bleep]. 318 00:11:34,794 --> 00:11:36,729 They are disgusting. 319 00:11:36,730 --> 00:11:38,731 Sorry, Granddad, I didn't mean it. 320 00:11:38,732 --> 00:11:40,065 I love you, mate, but, honestly, 321 00:11:40,066 --> 00:11:43,068 do your pajama bottoms up next time. 322 00:11:43,069 --> 00:11:44,770 - Everything you hoped for and more? 323 00:11:44,771 --> 00:11:46,305 - Yeah. Strange combination, that. 324 00:11:46,306 --> 00:11:48,674 They got a sort of soft, squidgy, weird texture. 325 00:11:48,675 --> 00:11:50,042 - Hopefully the next one is a little better. 326 00:11:50,043 --> 00:11:51,443 - Yeah, I don't want them again. 327 00:11:51,444 --> 00:11:52,678 Don't send them out again. 328 00:11:52,679 --> 00:11:53,846 - Yeah, no, no. - On the next dish. 329 00:11:53,847 --> 00:11:56,615 - Next dish. - Yeah, okay. Got ya. 330 00:11:56,616 --> 00:11:58,584 - Squidgy pile of mess. 331 00:11:58,585 --> 00:11:59,685 - Okay. 332 00:11:59,686 --> 00:12:01,720 We call that the Claim Company famous mozzarellas, 333 00:12:01,721 --> 00:12:02,856 but I get it. 334 00:12:02,956 --> 00:12:06,058 - It is hard because he try the food, 335 00:12:06,059 --> 00:12:08,427 and he said it wasn't good. 336 00:12:08,428 --> 00:12:10,262 You can feel a little sad 337 00:12:10,263 --> 00:12:13,499 because something that we created. 338 00:12:13,500 --> 00:12:15,068 - Next. 339 00:12:16,736 --> 00:12:19,505 [upbeat music] 340 00:12:19,506 --> 00:12:23,476 ♪ ♪ 341 00:12:23,576 --> 00:12:24,677 - Here we go. - Excellent. 342 00:12:24,678 --> 00:12:26,745 - I will be right back for you. - Thank you very much. 343 00:12:26,746 --> 00:12:28,380 - Of course. - Oh, my goodness me. 344 00:12:28,381 --> 00:12:31,617 Have you ever seen such a sorrier-looking piece 345 00:12:31,618 --> 00:12:32,751 of salmon? 346 00:12:32,752 --> 00:12:34,620 What's happened to that thing? 347 00:12:34,621 --> 00:12:36,522 [sniffs] Oof. 348 00:12:36,523 --> 00:12:38,590 $25 for that? 349 00:12:38,591 --> 00:12:40,292 - Oh, yeah. - Oh, my God. 350 00:12:40,293 --> 00:12:42,695 Would you spend $25 on that? - No, not at all. 351 00:12:42,696 --> 00:12:44,463 - Would you spend $20 on that? - No. 352 00:12:44,464 --> 00:12:47,366 - $15 on that? 353 00:12:47,367 --> 00:12:48,267 - No. 354 00:12:48,268 --> 00:12:50,035 - Would you like to taste some? - Sure. 355 00:12:50,036 --> 00:12:52,504 - You go first. Thank you. 356 00:12:52,505 --> 00:12:55,507 [tense music] 357 00:12:55,508 --> 00:12:57,910 ♪ ♪ 358 00:12:57,911 --> 00:13:00,112 Do you need a napkin? 359 00:13:00,113 --> 00:13:02,949 - It's not the best. - No. 360 00:13:04,484 --> 00:13:05,918 Hmm. Yeah. 361 00:13:05,919 --> 00:13:09,222 - No. [gags] 362 00:13:17,697 --> 00:13:20,766 [tense music] 363 00:13:20,767 --> 00:13:22,401 ♪ ♪ 364 00:13:22,402 --> 00:13:23,869 - Hmm. Yeah. 365 00:13:23,870 --> 00:13:26,206 - No. [gags] 366 00:13:27,440 --> 00:13:29,942 - Are you okay? - I'm gonna go get some water. 367 00:13:29,943 --> 00:13:31,710 - That is disgusting. 368 00:13:31,711 --> 00:13:34,079 ♪ ♪ 369 00:13:34,080 --> 00:13:36,949 - I'm just gonna apologize in advance. 370 00:13:36,950 --> 00:13:38,617 I'm so sorry. 371 00:13:38,618 --> 00:13:41,820 [spitting, gagging] 372 00:13:41,821 --> 00:13:44,256 [quirky music] 373 00:13:44,257 --> 00:13:46,725 [groans] 374 00:13:46,726 --> 00:13:50,396 - Right, this is my burger. 375 00:13:50,397 --> 00:13:52,931 Oh, my God. 376 00:13:52,932 --> 00:13:55,067 What the [bleep] is that? 377 00:13:55,068 --> 00:13:57,670 There is no juice in that. 378 00:13:57,671 --> 00:13:59,805 ♪ ♪ 379 00:13:59,806 --> 00:14:02,808 It is dry as a squirrel's butt 380 00:14:02,809 --> 00:14:05,177 in [bleep] winter. 381 00:14:05,178 --> 00:14:08,247 When were these cooked? - I believe today. 382 00:14:08,248 --> 00:14:10,816 They should have been. - That's a bizarre texture. 383 00:14:10,817 --> 00:14:12,418 [tapping] Huh? 384 00:14:12,419 --> 00:14:13,786 - Yeah, it's pretty dry. 385 00:14:13,787 --> 00:14:15,621 - It's time to try something. - Oh. 386 00:14:15,622 --> 00:14:17,656 - Try and find a use for it. 387 00:14:17,657 --> 00:14:20,325 Yes, we have a new door wedge. 388 00:14:20,326 --> 00:14:22,127 - Oh, my God, I actually did need one. 389 00:14:22,128 --> 00:14:24,229 - There you go. There you go. 390 00:14:24,230 --> 00:14:25,831 Now we know what they're good for. 391 00:14:25,832 --> 00:14:29,768 - That's absolutely nuts. 392 00:14:29,769 --> 00:14:31,904 - Not good reaction to turkey burger. 393 00:14:31,905 --> 00:14:34,573 - That's fine. It's a love-hate item. 394 00:14:34,574 --> 00:14:35,375 - Yeah. 395 00:14:35,475 --> 00:14:37,776 - We got a different crowd in Chicago. 396 00:14:37,777 --> 00:14:40,012 - Maybe. - But it can be my lunch. 397 00:14:40,013 --> 00:14:41,280 - Good to see you. - Nice to see you. 398 00:14:41,281 --> 00:14:42,848 - Nice to see you, too. - Thank you. 399 00:14:42,849 --> 00:14:44,049 - Take care, now. 400 00:14:44,050 --> 00:14:46,018 Last table just gone? - I believe so. 401 00:14:46,019 --> 00:14:48,687 - Let's get the team out. Let's have a chat, shall we? 402 00:14:48,688 --> 00:14:51,423 [tense music] 403 00:14:51,424 --> 00:14:52,325 Guys, come over. 404 00:14:52,492 --> 00:14:54,660 Sort of line up over there so I can see you all. 405 00:14:54,661 --> 00:14:56,762 Thank you. Okay. 406 00:14:56,763 --> 00:14:59,231 You have a chef, right? 407 00:14:59,232 --> 00:15:01,667 Can I meet him, please? - Yeah, maybe, huh? 408 00:15:01,668 --> 00:15:02,702 - Wow. 409 00:15:02,802 --> 00:15:05,037 - Gordon, this is George. - Yeah, nice to meet you. 410 00:15:05,038 --> 00:15:07,006 How are you? - Great. 411 00:15:07,007 --> 00:15:09,141 - Great. Glad to hear it. - Yes. Thank you. Yeah. 412 00:15:09,142 --> 00:15:12,778 - Listen, I'll be honest-- I am seriously disappointed. 413 00:15:12,779 --> 00:15:14,847 Straight from the bat, I walk in, 414 00:15:14,848 --> 00:15:16,749 there's this bland space. 415 00:15:16,750 --> 00:15:18,150 Sat opposite that wall. 416 00:15:18,151 --> 00:15:22,221 Just turn round, all of you, and look at that wall. 417 00:15:22,222 --> 00:15:24,189 The atmosphere is uninviting. 418 00:15:24,190 --> 00:15:25,991 For the first time in a long time, 419 00:15:25,992 --> 00:15:27,893 I actually felt the youngest in the restaurant. 420 00:15:27,894 --> 00:15:29,895 ♪ ♪ 421 00:15:29,896 --> 00:15:31,630 Then you get the menu. 422 00:15:31,631 --> 00:15:34,033 There's over 90 items. 423 00:15:34,034 --> 00:15:36,068 How many's in the kitchen? - 3. 424 00:15:36,069 --> 00:15:38,537 - I wouldn't go behind there with 30 years' experience 425 00:15:38,538 --> 00:15:40,039 and 18 Michelin stars 426 00:15:40,040 --> 00:15:42,641 and attempt to do that menu with 10 cooks. 427 00:15:42,642 --> 00:15:44,209 No way. 428 00:15:44,210 --> 00:15:46,111 You're the head chef. - Yes, I am. 429 00:15:46,112 --> 00:15:48,013 - Right, did you suggest to Michael 430 00:15:48,014 --> 00:15:50,315 that we take off some items? - I did. 431 00:15:50,316 --> 00:15:52,418 - And what does he say? - No. 432 00:15:52,419 --> 00:15:54,753 ♪ ♪ 433 00:15:54,754 --> 00:15:56,021 - Wow. 434 00:15:56,022 --> 00:15:57,589 That makes your life so much more difficult. 435 00:15:57,590 --> 00:16:00,059 You put your hand up there like a fourth grader--go on. 436 00:16:00,060 --> 00:16:02,494 - I was just saying that it's me, not the chef. 437 00:16:02,495 --> 00:16:04,463 I'm the owner, and I'm the one who-- 438 00:16:04,464 --> 00:16:06,932 - And if the chef had his way, he'd say, no, 439 00:16:06,933 --> 00:16:09,234 please don't keep on adding. - Correct. 440 00:16:09,235 --> 00:16:11,070 How are you expecting to stand out 441 00:16:11,071 --> 00:16:15,809 in amongst a crowded market with 240 restaurants 442 00:16:15,909 --> 00:16:18,243 within 3 miles of your front door? 443 00:16:18,244 --> 00:16:22,047 - We're not. We don't stand out. 444 00:16:22,048 --> 00:16:23,982 - But this is your concept. 445 00:16:23,983 --> 00:16:27,186 - Yes, it is my concept. 446 00:16:27,187 --> 00:16:29,555 - But you need an identity. 447 00:16:29,556 --> 00:16:31,323 ♪ ♪ 448 00:16:31,324 --> 00:16:35,294 And then the food-- George, the salmon was like... 449 00:16:35,295 --> 00:16:37,863 it had this smell of a fridge. 450 00:16:37,864 --> 00:16:40,032 It smelled bad. 451 00:16:40,033 --> 00:16:42,301 What's happened to that salmon? - [gags] 452 00:16:42,302 --> 00:16:44,103 - When was that salmon cooked? 453 00:16:44,104 --> 00:16:45,971 - Today. - Today? 454 00:16:45,972 --> 00:16:47,439 - Yes. - So that wasn't precooked. 455 00:16:47,440 --> 00:16:49,842 - It was precooked. - Precooked? 456 00:16:49,843 --> 00:16:52,578 - Yes. - Stay there two seconds. 457 00:16:52,579 --> 00:16:55,114 [bleep] hell. 458 00:16:55,115 --> 00:16:57,016 Where the [bleep] is all that salmon? 459 00:16:57,017 --> 00:17:00,519 ♪ ♪ 460 00:17:00,520 --> 00:17:02,354 And the burgers-- where are the burgers? 461 00:17:02,355 --> 00:17:07,126 ♪ ♪ 462 00:17:07,127 --> 00:17:09,895 Watch out. Oh, [bleep]. 463 00:17:09,896 --> 00:17:12,998 ♪ ♪ 464 00:17:12,999 --> 00:17:15,968 So, precooked salmon. 465 00:17:15,969 --> 00:17:19,138 - Yes. - Why are we precooking salmon? 466 00:17:19,139 --> 00:17:21,707 - Cut the cooking time so it matches other items. 467 00:17:21,708 --> 00:17:22,908 - Sorry. Chef. 468 00:17:22,909 --> 00:17:25,544 - Because he wants fast food. 469 00:17:25,545 --> 00:17:29,381 - Usually to speed up because of the bigger the menu. 470 00:17:29,382 --> 00:17:31,383 It's so big and then keeping time. 471 00:17:31,384 --> 00:17:34,319 - I had a turkey burger today, right? 472 00:17:34,320 --> 00:17:37,523 Honestly, this thing was like rubber. 473 00:17:37,524 --> 00:17:40,292 Cooking turkey twice, what does it do to it? 474 00:17:40,293 --> 00:17:42,094 all: Dries it out. - Yeah. 475 00:17:42,095 --> 00:17:45,164 - I agree with Gordon 99%. 476 00:17:45,165 --> 00:17:48,901 Michael have to let us cook everything. 477 00:17:48,902 --> 00:17:50,169 Fresh food take time. 478 00:17:50,170 --> 00:17:52,604 - But where are all these shortcuts coming from? 479 00:17:52,605 --> 00:17:54,473 - Because a burger, obviously, that cooks fast. 480 00:17:54,474 --> 00:17:57,176 So we're trying to make the timings equal, 481 00:17:57,177 --> 00:17:59,578 instead of cooking-- Certain things take longer. 482 00:17:59,579 --> 00:18:02,781 - But you're trying to get up to speed with how long it takes 483 00:18:02,782 --> 00:18:04,249 to reheat a turkey burger 484 00:18:04,250 --> 00:18:06,018 so the food comes out at the same time? 485 00:18:06,019 --> 00:18:07,986 - Yes. - How [bleep] up is that? 486 00:18:07,987 --> 00:18:11,256 ♪ ♪ 487 00:18:11,257 --> 00:18:14,993 No other chef will take that [bleep] from an owner. 488 00:18:14,994 --> 00:18:16,261 You're a chef. 489 00:18:16,262 --> 00:18:17,763 You put that jacket on for a reason, right? 490 00:18:17,764 --> 00:18:18,732 - Yes. 491 00:18:18,932 --> 00:18:20,065 - You may as well come in in a string vest and a pair 492 00:18:20,066 --> 00:18:22,301 of [bleep] shorts and pretend to cook because there's 493 00:18:22,302 --> 00:18:24,269 no point in putting a chef jacket on because you're not 494 00:18:24,270 --> 00:18:27,106 allowed to be a chef. 495 00:18:27,107 --> 00:18:29,641 Are you aware how much you're disarming him? 496 00:18:29,642 --> 00:18:31,143 - No. 497 00:18:31,144 --> 00:18:32,845 - Do you respect him? - Yes. 498 00:18:32,846 --> 00:18:35,214 - Why? - Um... 499 00:18:35,215 --> 00:18:42,121 ♪ ♪ 500 00:18:42,122 --> 00:18:44,757 Because he gives me his all. 501 00:18:44,758 --> 00:18:45,891 He works his ass off. 502 00:18:45,892 --> 00:18:48,327 - And he doesn't question you? - He doesn't. 503 00:18:48,328 --> 00:18:51,463 - So you're taking advantage of his weakness. 504 00:18:51,464 --> 00:18:53,932 - Maybe I am unintentionally. - Maybe? 505 00:18:53,933 --> 00:18:55,200 - I didn't look at it that way. 506 00:18:55,201 --> 00:18:56,602 - If you respected him... - Mm-hmm. 507 00:18:56,603 --> 00:18:58,637 - Then you'd let him stand out as a chef. 508 00:18:58,638 --> 00:19:01,807 - George executes whatever I put in front of him, 509 00:19:01,808 --> 00:19:05,310 and I put him in a position for all of us to fail 510 00:19:05,311 --> 00:19:09,081 because we're trying to execute this huge menu. 511 00:19:09,082 --> 00:19:11,984 And yet he still pulls it off. 512 00:19:11,985 --> 00:19:13,385 - Customers are savvy. 513 00:19:13,386 --> 00:19:15,454 I wouldn't expect to come out 514 00:19:15,455 --> 00:19:17,424 and spend $25 on a slice of salmon 515 00:19:17,524 --> 00:19:19,758 that got precooked 12 hours before I got here. 516 00:19:19,759 --> 00:19:21,927 ♪ ♪ 517 00:19:21,928 --> 00:19:23,295 This [bleep] is serious. 518 00:19:23,296 --> 00:19:26,598 This man's neck-deep in debt. 519 00:19:26,599 --> 00:19:29,935 This restaurant is failing miserably. 520 00:19:29,936 --> 00:19:31,437 I want to see how you operate. 521 00:19:31,438 --> 00:19:34,006 I want to see how we come together. 522 00:19:34,007 --> 00:19:35,507 [bleep] hell. 523 00:19:35,508 --> 00:19:38,278 At least we got some [bleep] door openers. 524 00:19:44,017 --> 00:19:46,919 [tense music] 525 00:19:46,920 --> 00:19:51,256 - It is dry as a squirrel's butt in [bleep] winter. 526 00:19:51,257 --> 00:19:52,691 ♪ ♪ 527 00:19:52,692 --> 00:19:54,993 How are you expecting to stand out 528 00:19:54,994 --> 00:19:57,096 in amongst a crowded market? 529 00:19:57,097 --> 00:19:59,164 - We're not. We don't stand out. 530 00:19:59,165 --> 00:20:01,334 - I'm on my way to meet his wife. 531 00:20:01,434 --> 00:20:03,802 Hopefully she'll shed some light on this. 532 00:20:03,803 --> 00:20:06,772 [somber music] 533 00:20:06,773 --> 00:20:08,240 ♪ ♪ 534 00:20:08,241 --> 00:20:10,476 That was a sorry state of affairs. 535 00:20:10,477 --> 00:20:12,344 But what worries me more than anything 536 00:20:12,345 --> 00:20:14,113 is that this guy is lost. 537 00:20:14,114 --> 00:20:15,481 He's sort of deadpan. 538 00:20:15,482 --> 00:20:18,350 It's almost like he's given up. 539 00:20:18,351 --> 00:20:20,719 I want to see what else is going on. 540 00:20:20,720 --> 00:20:23,322 What is happening to this guy behind the scenes? 541 00:20:23,323 --> 00:20:26,225 ♪ ♪ 542 00:20:26,226 --> 00:20:27,393 Beautiful house. 543 00:20:27,394 --> 00:20:29,528 Hello. - Nice to meet you. 544 00:20:29,529 --> 00:20:31,296 - Hello. Nice to meet you. I'm Nora. 545 00:20:31,297 --> 00:20:33,465 - Nora, Gordon. Nice to see you, darling. 546 00:20:33,466 --> 00:20:35,334 How are you? - I'm doing well. 547 00:20:35,335 --> 00:20:37,169 - How are the kids? - They're good. 548 00:20:37,170 --> 00:20:39,238 - How old are they now? - 17 and 14. 549 00:20:39,239 --> 00:20:41,840 - Amazing. Amazing, amazing. 550 00:20:41,841 --> 00:20:44,810 Wick 'n Ore, I don't know where to start, literally. 551 00:20:44,811 --> 00:20:47,613 Help me understand the sort of method in the madness. 552 00:20:47,614 --> 00:20:50,382 - No one does it as well as Michael does in his eyes. 553 00:20:50,383 --> 00:20:52,551 And so he's gonna make sure it gets done 554 00:20:52,552 --> 00:20:54,486 the way he wants it to be done. 555 00:20:54,487 --> 00:20:57,356 - He seems to be doing everything and anything. 556 00:20:57,357 --> 00:20:59,758 It doesn't look like he's set the boundaries out. 557 00:20:59,759 --> 00:21:02,628 - There's just certain milestones that he misses. 558 00:21:02,629 --> 00:21:04,763 I remember, even when I was pregnant 559 00:21:04,764 --> 00:21:07,566 with our first daughter that there were things 560 00:21:07,567 --> 00:21:09,668 that, like, he couldn't be part of. 561 00:21:09,669 --> 00:21:12,137 And that's when you start to feel like you're number two. 562 00:21:12,138 --> 00:21:13,573 When am I gonna be important enough 563 00:21:13,673 --> 00:21:16,141 for you to show up for certain things? 564 00:21:16,142 --> 00:21:17,142 - You don't see him. - Exactly. 565 00:21:17,143 --> 00:21:19,645 - You struggle for time. You've sacrificed a lot. 566 00:21:19,646 --> 00:21:22,849 What kind of pressure has that put on your marriage? 567 00:21:24,551 --> 00:21:26,919 - You know, you get used to certain things, sadly. 568 00:21:26,920 --> 00:21:30,222 I try to really remember that Michael's working hard 569 00:21:30,223 --> 00:21:32,124 to better our family and our future. 570 00:21:32,125 --> 00:21:34,560 - But, sadly, he's running himself into the ground. 571 00:21:34,561 --> 00:21:37,129 - Right. - He's not working smarter. 572 00:21:37,130 --> 00:21:38,464 He's working harder. 573 00:21:38,465 --> 00:21:40,332 In this business, there's two ways. 574 00:21:40,333 --> 00:21:42,601 You move with it, or it moves you. 575 00:21:42,602 --> 00:21:45,237 And right now he's about to lose his restaurant, 576 00:21:45,238 --> 00:21:47,139 and you're about to lose your husband. 577 00:21:47,140 --> 00:21:48,741 - Mm-hmm. - I mean, it's that bad. 578 00:21:48,742 --> 00:21:50,175 - I know. 579 00:21:50,176 --> 00:21:54,079 - Do you believe in him? 580 00:21:54,080 --> 00:21:55,782 - [sighs] 581 00:21:55,882 --> 00:21:57,182 - Tough question. 582 00:21:57,183 --> 00:21:59,318 - Yeah, I mean... 583 00:21:59,319 --> 00:22:00,719 I mean, I do. 584 00:22:00,720 --> 00:22:03,655 - The only thing I ask for you is to be 585 00:22:03,656 --> 00:22:07,626 a little bit more brutally honest with him. 586 00:22:07,627 --> 00:22:12,364 And that truth will hurt, but it will go a long way. 587 00:22:12,365 --> 00:22:15,201 No family deserves to be broken 588 00:22:15,301 --> 00:22:17,770 by some concept that's not working. 589 00:22:17,771 --> 00:22:19,738 Appreciate your time, yeah? Pleasure. 590 00:22:19,739 --> 00:22:20,873 - Nice to see you. - Thanks, Nora. 591 00:22:20,874 --> 00:22:23,609 - We've had a lot of years in this business together, 592 00:22:23,610 --> 00:22:26,645 but Michael's running himself into the ground. 593 00:22:26,646 --> 00:22:29,381 And if he doesn't make a change... 594 00:22:29,382 --> 00:22:30,917 things are not gonna look good. 595 00:22:31,017 --> 00:22:33,318 ♪ ♪ 596 00:22:33,319 --> 00:22:36,922 [upbeat music] 597 00:22:36,923 --> 00:22:38,590 - The doors are opening back at Wick 'n Ore 598 00:22:38,591 --> 00:22:40,225 for the next service. 599 00:22:40,226 --> 00:22:41,360 - Hello. 600 00:22:41,361 --> 00:22:43,029 Welcome in, welcome in. 601 00:22:46,299 --> 00:22:47,866 - Yeah. 602 00:22:47,867 --> 00:22:50,337 - And after a disastrous start to the day... 603 00:22:50,437 --> 00:22:52,738 How are we, ladies? Good evening. 604 00:22:52,739 --> 00:22:55,374 I'm back to see how things are run in the kitchen. 605 00:22:55,375 --> 00:23:02,716 ♪ ♪ 606 00:23:04,617 --> 00:23:06,518 Hello. How are you? 607 00:23:06,519 --> 00:23:08,988 - [speaking Spanish] chicken sandwich. 608 00:23:09,089 --> 00:23:11,390 Unaspicy smash burger. 609 00:23:11,391 --> 00:23:13,058 [speaking Spanish] 610 00:23:13,059 --> 00:23:14,693 ♪ ♪ 611 00:23:14,694 --> 00:23:17,530 I will prove to Gordon that I can do it. 612 00:23:21,067 --> 00:23:22,768 And I will do it. 613 00:23:22,769 --> 00:23:25,371 - Explain how this works. So tickets come on there? 614 00:23:25,372 --> 00:23:27,239 - Yes, there. - You call them out? 615 00:23:27,240 --> 00:23:28,540 - We just keep it running over here. 616 00:23:28,541 --> 00:23:29,842 - You just run, left and right? - Yes, just run. 617 00:23:29,843 --> 00:23:32,511 - Okay, Stagecoach Chicken, sweet-potato fries. 618 00:23:32,512 --> 00:23:33,612 - Does Michael ever cook here? 619 00:23:33,613 --> 00:23:35,280 Does he ever come behind the line? 620 00:23:35,281 --> 00:23:36,482 - Never. - Never. 621 00:23:36,483 --> 00:23:38,450 - He really don't know how to cooks. 622 00:23:38,451 --> 00:23:40,586 This is why we have a huge menu. 623 00:23:40,587 --> 00:23:42,188 I'm on the wrong food. 624 00:23:42,288 --> 00:23:43,555 Sometimes we have the bell to-- 625 00:23:43,556 --> 00:23:44,823 See? [bell dings] 626 00:23:44,824 --> 00:23:46,658 - Michael, just for two seconds, 627 00:23:46,659 --> 00:23:48,994 just come here and stand and watch George for two minutes. 628 00:23:48,995 --> 00:23:50,963 ♪ ♪ 629 00:23:50,964 --> 00:23:52,765 Just see how quick this guy has to move. 630 00:23:52,766 --> 00:23:55,401 And this is not because all of a sudden there's a rush on. 631 00:23:55,402 --> 00:23:57,469 But just watch how fast he moves. 632 00:23:57,470 --> 00:23:59,438 He's the one carrying the brunt of everything. 633 00:23:59,439 --> 00:24:00,973 - Yes. - And the reason why 634 00:24:00,974 --> 00:24:03,342 he's this sporadic is because the menu, 635 00:24:03,343 --> 00:24:05,544 with over 80 items. - Yes. Yes. 636 00:24:05,545 --> 00:24:07,680 - Just watch him for a couple of minutes. 637 00:24:07,681 --> 00:24:10,182 Just see how fast he moves. It is outstanding. 638 00:24:10,183 --> 00:24:15,355 ♪ ♪ 639 00:24:15,455 --> 00:24:17,456 He does the job of three chefs. - Yes. 640 00:24:17,457 --> 00:24:19,258 - Oh, my goodness me. 641 00:24:19,259 --> 00:24:22,561 ♪ ♪ 642 00:24:22,562 --> 00:24:25,597 - I can give you this one, this ticket. 643 00:24:25,598 --> 00:24:27,132 - I don't know how you do this. - Yeah. 644 00:24:27,133 --> 00:24:29,835 - And if something happened to you, what would happen to him? 645 00:24:29,836 --> 00:24:32,204 What happens when you go on vacation? 646 00:24:32,205 --> 00:24:33,906 - You know what? 647 00:24:33,907 --> 00:24:37,142 I don't. Yeah. 648 00:24:37,143 --> 00:24:38,277 - Wow. 649 00:24:38,278 --> 00:24:40,446 - Last year, my mom pass away. 650 00:24:40,447 --> 00:24:43,982 And I took vacation. 651 00:24:43,983 --> 00:24:47,953 - And so the only time you took time out 652 00:24:47,954 --> 00:24:50,189 was, sadly, when your mother passed last year? 653 00:24:50,190 --> 00:24:51,523 - Yes. 654 00:24:51,524 --> 00:24:53,559 - Apart from that, you have no other vacation? 655 00:24:53,560 --> 00:24:55,527 - Not really, not that I remember. 656 00:24:55,528 --> 00:24:57,363 - How do you manage? 657 00:24:57,364 --> 00:24:58,897 - You know what? It is hard. 658 00:24:58,898 --> 00:25:02,701 You know, I try to do my best with short staff. 659 00:25:02,702 --> 00:25:05,738 He don't have money to pay another hand. 660 00:25:05,739 --> 00:25:09,108 - It's not fair. It's not right. 661 00:25:09,109 --> 00:25:10,509 Oh, boy. 662 00:25:10,510 --> 00:25:12,511 ♪ ♪ 663 00:25:12,512 --> 00:25:14,279 This is crazy. 664 00:25:14,280 --> 00:25:16,281 ♪ ♪ 665 00:25:16,282 --> 00:25:17,983 Okay, the walk-in. 666 00:25:17,984 --> 00:25:19,618 Jeez Louise. 667 00:25:19,619 --> 00:25:22,254 Reheat kitchen. 668 00:25:22,255 --> 00:25:24,089 Cooked and dry as anything. 669 00:25:24,090 --> 00:25:26,225 ♪ ♪ 670 00:25:26,226 --> 00:25:27,693 More burgers. 671 00:25:27,694 --> 00:25:29,928 Cooked, ready to get reheated. 672 00:25:29,929 --> 00:25:33,732 How does any chef just reheat that? 673 00:25:33,733 --> 00:25:36,001 Who's gonna pay for that [bleep]? 674 00:25:36,002 --> 00:25:37,236 It's just solid. 675 00:25:37,237 --> 00:25:39,271 ♪ ♪ 676 00:25:39,272 --> 00:25:40,539 Yeah, I'm not [bleep] around. 677 00:25:40,540 --> 00:25:42,441 Then we got a tray of salmon. 678 00:25:42,442 --> 00:25:45,544 Some well-cooked, some barely cooked. 679 00:25:45,545 --> 00:25:49,181 Bags, and I mean bags, of that chicken. 680 00:25:49,182 --> 00:25:52,084 ♪ ♪ 681 00:25:52,085 --> 00:25:56,655 So many items that are all precooked. 682 00:25:56,656 --> 00:25:58,424 Wow, it's unbelievable. 683 00:25:58,425 --> 00:26:00,893 ♪ ♪ 684 00:26:00,894 --> 00:26:04,396 - So skirt steak, coleslaw, barbecue salmon fajitas. 685 00:26:04,397 --> 00:26:05,731 - Is this your method? 686 00:26:05,732 --> 00:26:07,566 - Yes, that's how we've done it. 687 00:26:07,567 --> 00:26:08,901 - So tell me how you've done it 688 00:26:08,902 --> 00:26:11,036 just so I get up to speed with this madness. 689 00:26:11,037 --> 00:26:13,839 - Well, the madness is that we sear it, cook it. 690 00:26:13,840 --> 00:26:15,407 - Seared. So it's still raw? 691 00:26:15,408 --> 00:26:17,076 - On a flattop and then chilled. 692 00:26:17,077 --> 00:26:19,311 - Right. But it's raw, then. Is that what you're saying? 693 00:26:19,312 --> 00:26:20,446 - Yes. - Right. 694 00:26:20,447 --> 00:26:22,948 So we're not reheating chicken? - No, we are reheating. 695 00:26:22,949 --> 00:26:25,351 - No, but you're cooking it. - We're baking it again. 696 00:26:25,352 --> 00:26:26,585 Right, we're finishing it off. 697 00:26:26,586 --> 00:26:28,454 - No, but it's not cooked first time round. 698 00:26:28,455 --> 00:26:29,922 - Well-- 699 00:26:29,923 --> 00:26:32,591 - He's the chef. - You tell me the definition. 700 00:26:32,592 --> 00:26:33,493 So, yes-- 701 00:26:33,593 --> 00:26:35,527 - I'm just trying to get a straight answer. 702 00:26:35,528 --> 00:26:37,062 - Well, I'm giving you a straight answer. 703 00:26:37,063 --> 00:26:40,132 I'm saying it is--I would say once it goes on a flattop 704 00:26:40,133 --> 00:26:42,534 and you're starting to sear it, you are cooking it. 705 00:26:42,535 --> 00:26:44,169 So then it is basically being parcooked, 706 00:26:44,170 --> 00:26:46,238 and then it's being chilled and reheated. 707 00:26:46,239 --> 00:26:48,741 - I'd just really appreciate you just telling me the truth. 708 00:26:48,742 --> 00:26:50,442 - I'm trying to tell you the truth. 709 00:26:50,443 --> 00:26:52,644 I'm a straight shooter. I don't-- 710 00:26:52,645 --> 00:26:54,413 - Yeah, I disbelieve that, but I wish you were 711 00:26:54,414 --> 00:26:55,547 a straight shooter. - Okay. 712 00:26:55,548 --> 00:26:57,716 - If you were, we wouldn't be in this [bleep] mess. 713 00:26:57,717 --> 00:26:59,651 - That could be the case, too. - [bleep] hell. 714 00:26:59,652 --> 00:27:01,820 Oh, my God. 715 00:27:01,821 --> 00:27:03,856 [bleep]. Where the [bleep]'s he going? 716 00:27:03,857 --> 00:27:05,824 - I don't need to be a chef to know what tastes good 717 00:27:05,825 --> 00:27:08,193 and what doesn't taste good. - I'm talking to you. 718 00:27:08,194 --> 00:27:10,496 ♪ ♪ 719 00:27:10,497 --> 00:27:12,165 Oh, my God. 720 00:27:18,605 --> 00:27:19,806 - More burgers. 721 00:27:19,906 --> 00:27:21,106 Who's gonna pay for that [bleep]? 722 00:27:21,107 --> 00:27:23,743 I'd just really appreciate you just telling me the truth. 723 00:27:23,843 --> 00:27:25,277 - Well, I'm trying to tell you the truth. 724 00:27:25,278 --> 00:27:27,613 I'm a straight shooter. - Yeah, I disbelieve that. 725 00:27:27,614 --> 00:27:28,814 But I wish you were 726 00:27:28,815 --> 00:27:29,948 a straight shooter. - Okay. 727 00:27:29,949 --> 00:27:32,251 - If you were, we wouldn't be in this [bleep] mess. 728 00:27:32,252 --> 00:27:34,687 - That could be the case, too. - [bleep] hell. 729 00:27:34,688 --> 00:27:37,356 [bleep]. Where the [bleep]'s he going? 730 00:27:37,357 --> 00:27:41,727 ♪ ♪ 731 00:27:41,728 --> 00:27:43,997 - How are you guys doing over here? 732 00:27:45,665 --> 00:27:47,499 - Dry and tough? I'm sorry. 733 00:27:47,500 --> 00:27:48,634 - We're trying to determine 734 00:27:48,635 --> 00:27:49,968 what kind of restaurant this is. 735 00:27:49,969 --> 00:27:51,770 It doesn't have a distinctive character 736 00:27:51,771 --> 00:27:53,205 or a distinctive theme. 737 00:27:53,206 --> 00:27:56,108 Is it Tex-Mex? Is it Asian? Is it a burger joint? 738 00:27:56,109 --> 00:27:58,077 - They're sending this back. They didn't like it. 739 00:27:58,078 --> 00:28:00,312 - The wonton is undercooked on both of them, 740 00:28:00,313 --> 00:28:01,680 so it's, like, not-- 741 00:28:01,681 --> 00:28:02,848 - Not crispy. - Yeah. 742 00:28:02,849 --> 00:28:04,516 - It's 'cause they sat too long. 743 00:28:04,517 --> 00:28:06,051 - Can you take this away, please? 744 00:28:06,052 --> 00:28:07,820 - Yeah. It's cold? - Not cooked. 745 00:28:07,821 --> 00:28:09,689 - Everyone's complaining about the quality of the beef. 746 00:28:09,789 --> 00:28:11,190 - They want this remade. 747 00:28:11,191 --> 00:28:13,292 It's undercooked-- like, way undercooked. 748 00:28:13,293 --> 00:28:16,061 - That's not even cooked. It's on the verge of being raw. 749 00:28:16,062 --> 00:28:18,230 George, it's not even close. - These were not medium-rare. 750 00:28:18,231 --> 00:28:20,733 - Oh, [bleep]. - Can you refire them, please? 751 00:28:20,734 --> 00:28:23,202 - Yeah. Two medium-rare top sirloins refired. 752 00:28:23,203 --> 00:28:26,338 - When you say top sirloin, have a taste. 753 00:28:26,339 --> 00:28:28,040 ♪ ♪ 754 00:28:28,041 --> 00:28:31,077 - A bit chewy. - A bit chewy? 755 00:28:31,177 --> 00:28:33,579 You can spit it out. - That's okay. 756 00:28:33,580 --> 00:28:36,415 - And they're frozen, defrosted, and then cooked? 757 00:28:36,416 --> 00:28:38,584 - Yes. 758 00:28:38,585 --> 00:28:41,253 - We're all just a little scared to tell him things 759 00:28:41,254 --> 00:28:44,023 because we're either wrong... - Yeah. 760 00:28:44,024 --> 00:28:47,960 - Or he'll just say, like, I don't care. 761 00:28:47,961 --> 00:28:50,863 - Just FYI, more complaints on the mozzarella sticks 762 00:28:50,864 --> 00:28:53,866 and the egg rolls. - Good. 763 00:28:53,867 --> 00:28:55,801 - He's not listening to anybody. 764 00:28:55,802 --> 00:28:57,604 Who does he listen to? - Himself. 765 00:28:57,704 --> 00:28:59,906 - I am going to 15. 766 00:29:05,712 --> 00:29:07,680 - George, I'm gonna ring a quesadilla. 767 00:29:07,681 --> 00:29:09,314 They didn't like these mozzarella sticks. 768 00:29:09,315 --> 00:29:11,550 - You know they don't like it? - The mozzarella sticks? 769 00:29:11,551 --> 00:29:12,552 - Yeah. - Yes, sir. 770 00:29:12,686 --> 00:29:14,286 - Now, when two or three customers say the same thing-- 771 00:29:14,287 --> 00:29:15,954 when I get complaints, when it's third, fourth time, 772 00:29:15,955 --> 00:29:17,222 it's like, right, it's got to come off the menu. 773 00:29:17,223 --> 00:29:19,458 Does that just go in there and out there and floats back off? 774 00:29:19,459 --> 00:29:20,659 - Me? 775 00:29:20,660 --> 00:29:23,462 - When someone complains about something-- 776 00:29:23,463 --> 00:29:24,596 - No, it goes in. 777 00:29:24,597 --> 00:29:25,864 - Stop. - Okay. 778 00:29:25,865 --> 00:29:27,066 - Let's stop. 779 00:29:27,067 --> 00:29:28,534 George, stop what you're doing. - Okay. 780 00:29:28,535 --> 00:29:31,603 - And, you, whether you like it or not, you've lost control. 781 00:29:31,604 --> 00:29:33,372 Enough. Close it down right now. 782 00:29:33,373 --> 00:29:37,343 - Folks, I've been told to shut down the restaurant. 783 00:29:37,344 --> 00:29:40,746 ♪ ♪ 784 00:29:40,747 --> 00:29:44,050 [motor whirring] 785 00:29:45,485 --> 00:29:46,852 ♪ ♪ 786 00:29:46,853 --> 00:29:48,654 - Can I have two minutes with you? 787 00:29:48,655 --> 00:29:49,888 - Yes, sir. 788 00:29:49,889 --> 00:29:51,924 - Ladies, can you just grab some fresh air, 789 00:29:51,925 --> 00:29:54,660 grab a coffee, take five out the back, please, yeah? 790 00:29:54,661 --> 00:29:57,329 I want to hear. 791 00:29:57,330 --> 00:29:59,965 And you need to talk to me. - Okay. 792 00:29:59,966 --> 00:30:01,767 - You need to be honest. - Yes. 793 00:30:01,768 --> 00:30:04,570 - The restaurant is operating at a loss. 794 00:30:04,571 --> 00:30:05,904 The customers aren't biting. 795 00:30:05,905 --> 00:30:09,141 And yet you're not prepared to switch lanes. 796 00:30:09,142 --> 00:30:13,712 We're now in a serious point of jeopardy financially. 797 00:30:13,713 --> 00:30:15,714 - Yes. - You're borrowing money, 798 00:30:15,715 --> 00:30:17,916 literally walking in this building 799 00:30:17,917 --> 00:30:19,818 with a noose around your neck every day. 800 00:30:19,819 --> 00:30:21,954 What's the number, total? 801 00:30:21,955 --> 00:30:24,857 - Total, $231,000. 802 00:30:24,858 --> 00:30:28,461 ♪ ♪ 803 00:30:28,561 --> 00:30:30,029 - Oh, boy. 804 00:30:30,030 --> 00:30:32,798 - I'm just trying to stay above water. 805 00:30:32,799 --> 00:30:34,867 And half the time, I'm choking on water. 806 00:30:34,868 --> 00:30:37,036 And the other half, I'm barely above it. 807 00:30:37,037 --> 00:30:39,072 - What pains me is what's happening 808 00:30:39,172 --> 00:30:41,874 to your family behind you. - Yeah. 809 00:30:41,875 --> 00:30:43,709 - I caught up with Nora earlier. 810 00:30:43,710 --> 00:30:45,077 - Mm-hmm. 811 00:30:45,078 --> 00:30:48,047 She's put up with a lot. She didn't sign up for this. 812 00:30:48,048 --> 00:30:50,115 - She's widowed. - Yeah, basically. 813 00:30:50,116 --> 00:30:52,819 Not what I wanted, not what I want. 814 00:30:52,919 --> 00:30:55,487 [sniffles] I missed a lot of things. 815 00:30:55,488 --> 00:30:57,289 [sighs] 816 00:30:57,290 --> 00:30:58,424 Yeah. 817 00:30:58,425 --> 00:30:59,858 Excuse me. 818 00:30:59,859 --> 00:31:01,927 ♪ ♪ 819 00:31:01,928 --> 00:31:03,862 Yeah. - You need to stop... 820 00:31:03,863 --> 00:31:05,731 - Yeah. - Now. 821 00:31:05,732 --> 00:31:07,099 You need to be honest and own 822 00:31:07,100 --> 00:31:08,867 all of the mistakes you've made. 823 00:31:08,868 --> 00:31:10,002 - I'm ready for that. 824 00:31:10,003 --> 00:31:11,970 - And family's not worth losing... 825 00:31:11,971 --> 00:31:14,640 - No, it's not. - Over your bad decisions. 826 00:31:14,641 --> 00:31:16,842 - No. - Now, I'm here to help. 827 00:31:16,843 --> 00:31:18,844 I don't want to hear any more excuses. 828 00:31:18,845 --> 00:31:21,647 And I want you to step up. - Got it. 829 00:31:21,648 --> 00:31:23,248 I'm ready for change. 830 00:31:23,249 --> 00:31:27,586 I'm ready to start over. I'm ready for a new beginning. 831 00:31:27,587 --> 00:31:28,854 - I appreciate the honesty. 832 00:31:28,855 --> 00:31:31,724 Okay, let's get this place gutted. 833 00:31:31,725 --> 00:31:33,793 I'll get them organized. - Okay. 834 00:31:33,893 --> 00:31:35,762 - But do me a favor, will you? - Yeah. 835 00:31:35,862 --> 00:31:38,263 - Go home and see your family. - I will. 836 00:31:38,264 --> 00:31:39,865 - Please? - I will. 837 00:31:39,866 --> 00:31:41,934 - Appreciate it. - Oh, I appreciate it. 838 00:31:41,935 --> 00:31:43,602 Thank you. - Get out of here. 839 00:31:43,603 --> 00:31:44,803 - I'm going. 840 00:31:44,804 --> 00:31:46,005 - Oh, man. 841 00:31:46,006 --> 00:31:48,474 ♪ ♪ 842 00:31:48,475 --> 00:31:50,175 [upbeat music] 843 00:31:50,176 --> 00:31:51,577 As the day comes to an end, 844 00:31:51,578 --> 00:31:54,446 my team is gearing up to take over Wick 'n Ore. 845 00:31:54,447 --> 00:31:56,215 We'll be working through the night 846 00:31:56,216 --> 00:31:58,884 to give it the mining-themed makeover 847 00:31:58,885 --> 00:32:01,320 and the bold identity it deserves. 848 00:32:01,321 --> 00:32:03,889 Behind the scenes, the kitchen has been fitted 849 00:32:03,890 --> 00:32:05,958 with state-of-the-art equipment, 850 00:32:05,959 --> 00:32:08,594 together with brand-new pots and pans. 851 00:32:08,595 --> 00:32:10,596 ♪ ♪ 852 00:32:10,597 --> 00:32:13,833 And as the new day begins, I brought in my culinary team 853 00:32:13,933 --> 00:32:16,135 to work closely with the staff, 854 00:32:16,136 --> 00:32:18,303 streamlining and refocusing the menu 855 00:32:18,304 --> 00:32:22,509 to make it stronger, sharper, and ready for launch. 856 00:32:22,609 --> 00:32:26,812 And now it's time for Michael to see the transformation. 857 00:32:26,813 --> 00:32:28,548 - Holy [bleep]. 858 00:32:28,648 --> 00:32:30,349 Excuse my language. 859 00:32:30,350 --> 00:32:32,384 Wow. 860 00:32:32,385 --> 00:32:34,454 [sighs] 861 00:32:41,327 --> 00:32:44,329 - In Vernon Hills, Illinois, it's finally time for Michael 862 00:32:44,330 --> 00:32:46,765 to see the fully transformed restaurant. 863 00:32:46,766 --> 00:32:48,934 [upbeat music] 864 00:32:48,935 --> 00:32:50,803 - Holy [bleep]. 865 00:32:50,804 --> 00:32:52,338 Excuse my language. 866 00:32:52,339 --> 00:32:53,105 Wow. 867 00:32:53,106 --> 00:32:55,674 [dramatic music] 868 00:32:55,675 --> 00:32:58,410 Oh, my God. 869 00:32:58,411 --> 00:32:59,678 [sighs] 870 00:32:59,679 --> 00:33:02,114 ♪ ♪ 871 00:33:02,115 --> 00:33:04,983 - We have said goodbye to the old, tired decor. 872 00:33:04,984 --> 00:33:07,119 Fresh lighting, stylish furniture, 873 00:33:07,120 --> 00:33:08,754 and thoughtfully chosen artwork 874 00:33:08,755 --> 00:33:11,990 have transformed the space into something modern, 875 00:33:11,991 --> 00:33:14,159 comfortable, and inviting. 876 00:33:14,160 --> 00:33:17,096 - I never thought that the space 877 00:33:17,097 --> 00:33:19,865 could be transformed to this-- it's amazing. 878 00:33:19,866 --> 00:33:21,667 Completely mind-blowing. 879 00:33:21,668 --> 00:33:24,403 - How beautiful is this? - Unbelievable. 880 00:33:24,404 --> 00:33:26,739 Thank you so much. - Come here. 881 00:33:26,740 --> 00:33:30,709 Perfect for date nights, perfect for young couples. 882 00:33:30,710 --> 00:33:31,944 You name it, they'll love it. 883 00:33:31,945 --> 00:33:35,381 We've created a wonderful communal table in the middle. 884 00:33:35,382 --> 00:33:37,316 We're gonna have some fun with that. 885 00:33:37,317 --> 00:33:38,385 That's the social-media table. - Love it. 886 00:33:38,518 --> 00:33:40,986 - As you can see, we've gone all the way to the very top. 887 00:33:40,987 --> 00:33:43,222 We finished the paint job. How cool is that? 888 00:33:43,223 --> 00:33:45,224 - Cool. - It just feels finished. 889 00:33:45,225 --> 00:33:47,559 - It's beautiful, beautiful. - It feels together. 890 00:33:47,560 --> 00:33:49,128 - Thank you. 891 00:33:49,129 --> 00:33:50,829 - You okay? - Yeah. 892 00:33:50,830 --> 00:33:54,066 - You sure? - Yeah. 893 00:33:54,067 --> 00:33:56,001 - But before the doors open, 894 00:33:56,002 --> 00:33:58,037 it's time to reveal the new menu. 895 00:33:58,038 --> 00:34:02,174 [upbeat music] 896 00:34:02,175 --> 00:34:05,477 75 items have left the building, 897 00:34:05,478 --> 00:34:07,346 and we replaced them with 15 items. 898 00:34:07,347 --> 00:34:09,748 And look at how happy this man is. 899 00:34:09,749 --> 00:34:11,050 [laughter] 900 00:34:11,051 --> 00:34:13,619 He looks 10 years younger, honestly. 901 00:34:13,620 --> 00:34:14,454 - Thank you. 902 00:34:14,621 --> 00:34:16,923 - Tonight for the first time in three years, 903 00:34:17,023 --> 00:34:18,424 we are precooking zero. 904 00:34:18,425 --> 00:34:20,426 Right, let's start off with some classics, shall we? 905 00:34:20,427 --> 00:34:22,628 Delicious hot wings-- beautifully done. 906 00:34:22,629 --> 00:34:23,729 French onion dip-- 907 00:34:23,730 --> 00:34:25,998 really great way of starting off as an appetizer. 908 00:34:25,999 --> 00:34:29,468 Smothered fries--good for the kids, especially to share. 909 00:34:29,469 --> 00:34:32,071 Double bacon smash burger, fried fish sandwich-- 910 00:34:32,072 --> 00:34:34,373 Rather than that frozen store-bought stuff, 911 00:34:34,374 --> 00:34:36,508 you'll taste the difference in a minute. 912 00:34:36,509 --> 00:34:40,045 Grilled hanger steak as well-- simple, but it's powerful. 913 00:34:40,046 --> 00:34:42,548 It's cooked fresh, and, most importantly, 914 00:34:42,549 --> 00:34:45,718 it's a menu that the chef with three behind the line 915 00:34:45,719 --> 00:34:47,052 can handle. 916 00:34:47,053 --> 00:34:48,520 Before we dig in, 917 00:34:48,521 --> 00:34:50,723 I saw the way you were struggling with your knives, 918 00:34:50,724 --> 00:34:54,093 so I got you a brand-new set and a lovely case of knives 919 00:34:54,094 --> 00:34:55,828 for you to cherish. 920 00:34:55,829 --> 00:34:57,730 - Thank you. - Thank you. 921 00:34:57,731 --> 00:35:00,366 - Dig in and get up to speed with what you ladies 922 00:35:00,367 --> 00:35:02,368 are gonna be pushing tonight. 923 00:35:02,369 --> 00:35:04,470 - I like the new menu a lot. 924 00:35:04,471 --> 00:35:08,040 You know, simple things but just taken to the next level. 925 00:35:08,041 --> 00:35:10,009 - Ooh, that's good. - Wow. 926 00:35:10,010 --> 00:35:11,343 The food is wonderful. 927 00:35:11,344 --> 00:35:14,279 And with the smaller menu, I save money. 928 00:35:14,280 --> 00:35:16,882 Financially, we'll be in a much better place. 929 00:35:16,883 --> 00:35:18,350 - It's so good. 930 00:35:18,351 --> 00:35:20,452 - I'm a little nervous because it's something new, 931 00:35:20,453 --> 00:35:24,123 but I want to prove to Gordon that we can do fresh food. 932 00:35:24,124 --> 00:35:27,026 [tense music] 933 00:35:27,027 --> 00:35:29,461 ♪ ♪ 934 00:35:29,462 --> 00:35:31,096 - Right, Michael, tonight... - Yes. 935 00:35:31,097 --> 00:35:33,732 - I need to see you step up like an owner. 936 00:35:33,733 --> 00:35:36,502 Meet and greet, sit down, and 30 seconds on each table. 937 00:35:36,503 --> 00:35:38,203 I don't want you in the kitchen tonight. 938 00:35:38,204 --> 00:35:39,371 - Yes. - Let's go. 939 00:35:39,372 --> 00:35:40,939 - Hello. Welcome in. 940 00:35:40,940 --> 00:35:43,442 - The doors are officially open to the new Wick 'n Ore. 941 00:35:43,443 --> 00:35:45,511 - Hello, folks. How's it going tonight? 942 00:35:45,512 --> 00:35:48,147 - Order in. Ribs and fries. 943 00:35:48,148 --> 00:35:50,816 - Working. 944 00:35:50,817 --> 00:35:53,686 - To help put the restaurant back on the map, 945 00:35:53,687 --> 00:35:57,122 I've invited four top local food influencers. 946 00:35:57,123 --> 00:35:58,557 Can I just say welcome? Good evening. 947 00:35:58,558 --> 00:36:00,326 How are we? - Hi. So nice to meet you. 948 00:36:00,427 --> 00:36:02,928 - Likewise, and congrats on your posts and your pages. 949 00:36:02,929 --> 00:36:04,930 - I'm turning down here. 950 00:36:04,931 --> 00:36:06,765 ♪ ♪ 951 00:36:06,766 --> 00:36:09,134 Gordon is kicking me out of the kitchen, 952 00:36:09,135 --> 00:36:10,569 and I need to get out in the dining room 953 00:36:10,570 --> 00:36:12,304 because I need to talk to people, 954 00:36:12,305 --> 00:36:13,872 need to find out how the experience is going. 955 00:36:13,873 --> 00:36:16,241 And if I'm not in the dining room, I'm not seeing that. 956 00:36:16,242 --> 00:36:18,011 - You feeling good out front? - Yes. 957 00:36:18,111 --> 00:36:19,345 - No, because you look a little-- 958 00:36:19,346 --> 00:36:20,979 - Yeah, nervous, too. Nervous. 959 00:36:20,980 --> 00:36:22,581 - He just needs to shake it off. 960 00:36:22,582 --> 00:36:25,184 - Shake it off, exactly that. Come on. you're the owner. 961 00:36:25,185 --> 00:36:26,352 - Got it. - Yeah? 962 00:36:26,353 --> 00:36:28,354 More customers arriving. This is good. 963 00:36:28,355 --> 00:36:31,758 I've never seen this place so busy at 6:30. 964 00:36:31,858 --> 00:36:33,225 - Fish sandwich, hangers, 965 00:36:33,226 --> 00:36:34,960 and macaroni and cheese working. 966 00:36:34,961 --> 00:36:37,329 ♪ ♪ 967 00:36:37,330 --> 00:36:39,431 - I've got a mini rib, hot wings. 968 00:36:39,432 --> 00:36:41,100 - Thanks so much. - Thank you. 969 00:36:41,101 --> 00:36:44,069 [tense music] 970 00:36:44,070 --> 00:36:46,105 ♪ ♪ 971 00:36:46,106 --> 00:36:48,173 - Michael, do a tour. Do a tour. 972 00:36:48,174 --> 00:36:50,443 Do a tour. 973 00:36:50,543 --> 00:36:53,178 ♪ ♪ 974 00:36:53,179 --> 00:36:54,580 Oh, my goodness me. 975 00:36:54,581 --> 00:36:56,448 He's not used to being out in the front, is he? 976 00:36:56,449 --> 00:36:59,051 - So, ladies, we got--figuring out what we're gonna have? 977 00:36:59,052 --> 00:37:00,686 - Yes, yes. - Oh, man. 978 00:37:00,687 --> 00:37:02,588 - He'll warm up to it. - He'll warm up? 979 00:37:02,589 --> 00:37:05,624 - He's not used to being out here in the dining-room floor 980 00:37:05,625 --> 00:37:07,659 for more than, like, 10 minutes. 981 00:37:07,660 --> 00:37:09,629 - He's like a car salesman, honestly. 982 00:37:09,729 --> 00:37:11,497 - He'll get there. I have faith in him. 983 00:37:11,498 --> 00:37:13,799 - Some wine over here? - Thank you, yes. 984 00:37:13,800 --> 00:37:15,901 - Wings are plating. - Wings coming right now. 985 00:37:15,902 --> 00:37:18,337 - Let's go. Give me a time. One minute, two minutes? 986 00:37:18,338 --> 00:37:19,538 - 30 seconds... - Love that. 987 00:37:19,539 --> 00:37:20,839 - On the wings. - Amazing. 988 00:37:20,840 --> 00:37:22,675 George, I want to hear your voice--let's go. 989 00:37:22,676 --> 00:37:24,209 Otherwise I'll get Michael back in here. 990 00:37:24,210 --> 00:37:25,411 Do you want Michael in here? 991 00:37:25,412 --> 00:37:27,279 - No, we don't need Michael over here. 992 00:37:27,280 --> 00:37:29,214 - We do not need Michael in here, yes? 993 00:37:29,215 --> 00:37:34,520 ♪ ♪ 994 00:37:34,521 --> 00:37:36,122 - Okay, the burger, the hanger steak, 995 00:37:36,222 --> 00:37:37,456 and then the mac and cheese. 996 00:37:37,457 --> 00:37:39,725 - I need that hanger plated right now. 997 00:37:39,726 --> 00:37:40,860 - Yeah. 998 00:37:40,994 --> 00:37:44,630 - Fried fish, one beet salad. - 72 is the round one, right? 999 00:37:44,631 --> 00:37:47,733 - How long on table 14? - Two minutes. 1000 00:37:47,734 --> 00:37:50,336 - The kitchen is a little bit backed up. 1001 00:37:50,337 --> 00:37:51,671 These tables are waiting for food. 1002 00:37:51,771 --> 00:37:53,672 Their food's still not out yet. 1003 00:37:53,673 --> 00:37:55,741 Table 25, I'm waiting for their hot wings. 1004 00:37:55,742 --> 00:37:59,144 - Okay. How long on those wings and fries? 1005 00:37:59,145 --> 00:38:01,380 - I need a minute for the-- 1006 00:38:01,381 --> 00:38:03,315 I have one, but I need a minute for the other one. 1007 00:38:03,316 --> 00:38:05,284 - Copy. - How many more we have? 1008 00:38:05,285 --> 00:38:06,585 - Oh, [bleep] hell, George. 1009 00:38:06,586 --> 00:38:09,188 [bleep]. No more orders, yes? 1010 00:38:09,189 --> 00:38:10,789 Please, till we catch up. 1011 00:38:10,790 --> 00:38:14,059 Yeah, this is crazy. [bleep], you know what I mean? 1012 00:38:14,060 --> 00:38:15,728 - Hanger steak fajita, 1013 00:38:15,729 --> 00:38:17,964 I don't know if that one went out. 1014 00:38:22,135 --> 00:38:24,536 [tense music] 1015 00:38:24,537 --> 00:38:26,772 - How many more we have? - Oh, [bleep] hell, George. 1016 00:38:26,773 --> 00:38:28,708 No more orders, yes? Please, till we catch up. 1017 00:38:28,808 --> 00:38:30,710 Tell everybody, no orders for five minutes. 1018 00:38:30,810 --> 00:38:33,012 - Okay. - Until the kitchen catches up. 1019 00:38:33,013 --> 00:38:34,413 We're getting slammed. 1020 00:38:34,414 --> 00:38:37,483 - The kitchen is super, super backed up. 1021 00:38:37,484 --> 00:38:39,184 - What are we missing on that ticket? 1022 00:38:39,185 --> 00:38:40,085 Table 10, right? 1023 00:38:40,086 --> 00:38:41,720 - They are pretty behind, I will say. 1024 00:38:41,721 --> 00:38:43,422 I think they're struggling back there a lot. 1025 00:38:43,423 --> 00:38:45,090 - The kitchen is a little behind at the moment. 1026 00:38:45,091 --> 00:38:46,125 - No worries. 1027 00:38:46,126 --> 00:38:47,493 - We're trying to get caught up, 1028 00:38:47,494 --> 00:38:48,794 but it'll be coming out very shortly. 1029 00:38:48,795 --> 00:38:50,896 - George, can we stick two twos together? 1030 00:38:50,897 --> 00:38:52,097 - Yes, two twos. 1031 00:38:52,098 --> 00:38:53,298 - Okay. - Okay. 1032 00:38:53,299 --> 00:38:54,700 - I put the dessert in for you. 1033 00:38:54,701 --> 00:38:56,702 It should be coming out in just a few minutes, okay? 1034 00:38:56,703 --> 00:38:59,104 It's definitely a little bit, you know, 1035 00:38:59,105 --> 00:39:00,339 slammed at the moment, 1036 00:39:00,340 --> 00:39:02,241 but everyone's loving the food. 1037 00:39:02,242 --> 00:39:04,043 I got so many compliments: 1038 00:39:04,044 --> 00:39:05,511 "Best burger of my life." 1039 00:39:05,512 --> 00:39:07,379 "The fish sandwich is incredible." 1040 00:39:07,380 --> 00:39:09,481 Everybody's really loving everything. 1041 00:39:09,482 --> 00:39:11,750 Fish sandwich looks great. 1042 00:39:11,751 --> 00:39:12,585 - Burger. 1043 00:39:12,786 --> 00:39:14,753 - The hanger steak, and then we got the corn. 1044 00:39:14,754 --> 00:39:17,489 You guys are doing great. Thank you so much. 1045 00:39:17,490 --> 00:39:19,224 - George, good job. 1046 00:39:19,225 --> 00:39:20,459 When we get slammed like that, 1047 00:39:20,460 --> 00:39:22,461 it's great to bunch up those tables together. 1048 00:39:22,462 --> 00:39:23,862 It really worked brilliantly. 1049 00:39:23,863 --> 00:39:25,798 - Oh, my God, it's so good. - Yeah? 1050 00:39:25,799 --> 00:39:28,300 - I can't believe how different this place is now. 1051 00:39:28,301 --> 00:39:30,336 This is phenomenal food. - Yeah. 1052 00:39:30,337 --> 00:39:32,171 - Absolutely. 1053 00:39:32,172 --> 00:39:33,605 - Wow, what an atmosphere. 1054 00:39:33,606 --> 00:39:36,208 - It's so different, but this is what we needed. 1055 00:39:36,209 --> 00:39:37,743 - It's exactly what we needed, 1056 00:39:37,744 --> 00:39:39,645 some young, fresh-looking faces. 1057 00:39:39,646 --> 00:39:42,114 And we got influencers in already, haven't we? 1058 00:39:42,115 --> 00:39:43,515 - That is good. - Good. 1059 00:39:43,516 --> 00:39:44,984 - That's really good. 1060 00:39:46,586 --> 00:39:48,787 - Are you asking for ID? - I have to double-check. 1061 00:39:48,788 --> 00:39:51,256 - Welcome to the party. - There you go. 1062 00:39:51,257 --> 00:39:52,491 - How old are you, sir? - 21. 1063 00:39:52,492 --> 00:39:53,525 - 21. - 22. 1064 00:39:53,526 --> 00:39:55,594 - [bleep]. You're not 22. 1065 00:39:55,595 --> 00:39:57,663 - This is probably the youngest crowd 1066 00:39:57,664 --> 00:39:59,832 I've seen in here since we opened. 1067 00:39:59,833 --> 00:40:02,535 It's loud, the atmosphere is really nice, 1068 00:40:02,635 --> 00:40:05,371 and I think everybody is enjoying themselves. 1069 00:40:05,372 --> 00:40:08,741 - George, two seconds. Follow me. 1070 00:40:08,742 --> 00:40:11,777 They are loving the food. The atmosphere is incredible. 1071 00:40:11,778 --> 00:40:14,780 Influencers posting about you. - Thank you. 1072 00:40:14,781 --> 00:40:17,983 I'm so happy for them, for me, for everybody-- 1073 00:40:17,984 --> 00:40:19,252 a new beginning. 1074 00:40:19,352 --> 00:40:23,155 [light music] 1075 00:40:23,156 --> 00:40:24,690 - Hi. - Hi. How are you? 1076 00:40:24,691 --> 00:40:26,458 - Nice to see you. This looks incredible. 1077 00:40:26,459 --> 00:40:27,893 - How are you? Good to see you. 1078 00:40:27,894 --> 00:40:29,829 - Good to see you, too. - You look amazing. 1079 00:40:29,929 --> 00:40:32,598 - I love it. I love it. - You love it? 1080 00:40:32,599 --> 00:40:34,934 - Michael, we have a special guest. 1081 00:40:35,035 --> 00:40:36,201 - Oh. 1082 00:40:36,202 --> 00:40:39,238 ♪ ♪ 1083 00:40:39,239 --> 00:40:40,807 - Bless him. Come on. 1084 00:40:40,907 --> 00:40:41,707 Hey. 1085 00:40:41,708 --> 00:40:43,976 It's okay. - Okay. 1086 00:40:43,977 --> 00:40:44,777 - Come on. 1087 00:40:44,778 --> 00:40:46,612 You've got a beautiful restaurant 1088 00:40:46,613 --> 00:40:48,881 and a beautiful family, come on. 1089 00:40:48,882 --> 00:40:51,283 Enjoy it. 1090 00:40:51,284 --> 00:40:53,052 - I'm so happy for you. 1091 00:40:53,053 --> 00:40:54,720 - [sighs] 1092 00:40:54,721 --> 00:40:56,822 - It looks amazing in here. - Does it? 1093 00:40:56,823 --> 00:40:59,458 - Oh, my God, it really does. - Oh. 1094 00:40:59,459 --> 00:41:01,460 - It's beautiful. 1095 00:41:01,461 --> 00:41:02,995 [chuckles] 1096 00:41:02,996 --> 00:41:04,596 It really is. 1097 00:41:04,597 --> 00:41:06,166 You deserve it. 1098 00:41:06,266 --> 00:41:07,466 You really do. 1099 00:41:07,467 --> 00:41:09,835 ♪ ♪ 1100 00:41:09,836 --> 00:41:12,638 - Right, there he is. There's Mum. 1101 00:41:12,639 --> 00:41:14,640 You recognize these two? - I think so. 1102 00:41:14,641 --> 00:41:16,875 - There we are. Oh, my goodness me. 1103 00:41:16,876 --> 00:41:18,744 You gonna bring your friends? - Yeah, I will. 1104 00:41:18,745 --> 00:41:20,512 - Please? Promise? Promise? 1105 00:41:20,513 --> 00:41:21,947 I was at the house the other day. 1106 00:41:21,948 --> 00:41:24,249 Your bedroom is so messy. [laughter] 1107 00:41:24,250 --> 00:41:26,752 Come on, man, set an example. 1108 00:41:26,753 --> 00:41:29,121 - The changes that have happened--it's amazing. 1109 00:41:29,122 --> 00:41:31,423 The customers think the food is wonderful. 1110 00:41:31,424 --> 00:41:33,025 George is killing it. 1111 00:41:33,026 --> 00:41:36,495 Having my wife come in and see the fruit of the labor, 1112 00:41:36,496 --> 00:41:37,629 it's been wonderful. 1113 00:41:37,630 --> 00:41:41,433 As soon as you walk in, you can feel the energy 1114 00:41:41,434 --> 00:41:43,302 and know that there's success. 1115 00:41:43,303 --> 00:41:46,206 Now we have the opportunity to get where we want to go. 1116 00:41:46,306 --> 00:41:48,640 [soft music] 1117 00:41:48,641 --> 00:41:50,909 - Sit down. - I'm sitting. 1118 00:41:50,910 --> 00:41:52,945 - Right. 1119 00:41:52,946 --> 00:41:54,546 My time is done. 1120 00:41:54,547 --> 00:41:57,149 I got to go. - Can't thank you enough. 1121 00:41:57,150 --> 00:41:59,551 - You've got an amazing chef. Look after him. 1122 00:41:59,552 --> 00:42:00,786 - I will. - Look after yourself. 1123 00:42:00,787 --> 00:42:01,920 - Will do. - Okay? 1124 00:42:01,921 --> 00:42:04,023 You have a beautiful restaurant, okay? 1125 00:42:04,024 --> 00:42:06,458 - I do, and thank you. Cannot thank you enough. 1126 00:42:06,459 --> 00:42:08,460 - Stay on that trajectory. Promise me? 1127 00:42:08,461 --> 00:42:10,029 - Absolutely. Promise. - Good luck, sir. 1128 00:42:10,030 --> 00:42:11,730 - Thank you. Thank you. - Okay? And I'll be back. 1129 00:42:11,731 --> 00:42:13,632 I have restaurants in the neighborhood. 1130 00:42:13,633 --> 00:42:14,900 - Yes, you do. - I'm coming back. 1131 00:42:14,901 --> 00:42:16,735 - Okay. I look forward to it. - Okay? 1132 00:42:16,736 --> 00:42:18,303 Look after that beautiful family. 1133 00:42:18,304 --> 00:42:19,371 - I will. 1134 00:42:19,372 --> 00:42:20,873 - Congratulations. - Thank you. 1135 00:42:20,874 --> 00:42:25,045 ♪ ♪ 1136 00:42:25,145 --> 00:42:27,646 - Yep, honestly, I've seen it a thousand times. 1137 00:42:27,647 --> 00:42:30,416 People like Michael, they just bloody don't get it. 1138 00:42:30,417 --> 00:42:32,618 80-plus items on that menu, 1139 00:42:32,619 --> 00:42:35,654 with no focus, no soul, just plain fear. 1140 00:42:35,655 --> 00:42:37,189 And I told him straight. 1141 00:42:37,190 --> 00:42:40,459 And now, honestly, it's all on him, let me tell you. 1142 00:42:40,460 --> 00:42:42,528 Step up, find the passion, 1143 00:42:42,529 --> 00:42:45,097 because good food is worth mining for. 1144 00:42:45,098 --> 00:42:48,000 Wick 'n Ore-- who comes up with that name? 1145 00:42:48,001 --> 00:42:51,771 Wick 'n Ore-- what was he thinking? 1146 00:42:53,073 --> 00:42:56,709 - Giving an update-- since Gordon has left, 1147 00:42:56,710 --> 00:42:59,011 things have been going extremely well. 1148 00:42:59,012 --> 00:43:02,614 A lot of excitement not only from myself and my staff, 1149 00:43:02,615 --> 00:43:05,718 my chef, about a new beginning. 1150 00:43:05,719 --> 00:43:07,886 New menu--been received really well. 1151 00:43:07,887 --> 00:43:10,923 The makeover--more than I can ever have hoped for. 1152 00:43:10,924 --> 00:43:13,159 For that, I'm very grateful, and thank you.