1 00:00:01,958 --> 00:00:03,583 (intense music) 2 00:00:03,708 --> 00:00:07,000 - We're all overwhelmed by the condition of our house. 3 00:00:07,125 --> 00:00:09,167 - [Dean] Everything, it's just buried in there. 4 00:00:09,292 --> 00:00:13,792 - This is a miracle that no one has died in this hoard. 5 00:00:13,875 --> 00:00:15,125 I'm feeling uncomfortable. 6 00:00:16,375 --> 00:00:18,833 - We're backlogged, and she hasn't even made a dent. 7 00:00:18,917 --> 00:00:20,250 Nothing seems to be working. 8 00:00:20,375 --> 00:00:22,125 - It's not what I agreed to. 9 00:00:23,375 --> 00:00:24,000 - Half of a brick. - Well, it should go 10 00:00:24,125 --> 00:00:25,667 on our brick pile outside. 11 00:00:25,833 --> 00:00:27,167 - You wanna keep a broken brick? 12 00:00:27,292 --> 00:00:28,667 - Yes. 13 00:00:28,750 --> 00:00:29,667 - Putting my foot down. 14 00:00:31,167 --> 00:00:34,000 - She has to be pushed to that breaking point. 15 00:00:34,083 --> 00:00:35,167 - Please stop. 16 00:00:35,292 --> 00:00:36,458 - [Cory] Mom is wanting to keep some of the food 17 00:00:36,542 --> 00:00:39,667 that's in that freezer. It's mind boggling. 18 00:00:39,750 --> 00:00:40,667 - It's going. 19 00:00:40,833 --> 00:00:42,042 - She flat out told him, 20 00:00:42,208 --> 00:00:44,917 "if the stuff is going, then so am I." 21 00:00:45,042 --> 00:00:46,500 We can't have Lia leaving. 22 00:00:46,625 --> 00:00:49,458 - I need out. (sobs) 23 00:00:49,542 --> 00:00:52,292 (theme music) 24 00:01:04,917 --> 00:01:07,417 (tense music) 25 00:01:30,250 --> 00:01:32,583 - [Lia] Hang on a minute. 26 00:01:32,708 --> 00:01:34,583 - Okay. 27 00:01:34,708 --> 00:01:35,500 - Huh? 28 00:01:35,625 --> 00:01:36,792 - It's all right. 29 00:01:36,917 --> 00:01:40,292 I'm Lia. I've been married to my husband, Ken, for 54 years. 30 00:01:40,375 --> 00:01:42,958 We have three grown sons, 31 00:01:43,083 --> 00:01:47,917 and we're all just overwhelmed 32 00:01:48,958 --> 00:01:49,958 by the condition of our house. 33 00:01:50,083 --> 00:01:52,667 (intense music) 34 00:01:55,042 --> 00:01:58,292 You come through the front door, that's our entrance hall. 35 00:02:00,417 --> 00:02:03,042 Off to the right is a breakfast room, 36 00:02:03,167 --> 00:02:06,167 but it's stacked up, obliterating the doorway. 37 00:02:06,292 --> 00:02:07,750 We can't get in and use it. 38 00:02:09,375 --> 00:02:11,667 Turn to the left, and we walk through 39 00:02:11,750 --> 00:02:14,250 about half of the living room and then make 40 00:02:14,375 --> 00:02:17,333 a sharp right again over into the dining room, 41 00:02:17,458 --> 00:02:19,583 which heads into the kitchen. 42 00:02:21,708 --> 00:02:24,167 And off of the kitchen, there's a hallway 43 00:02:24,292 --> 00:02:27,167 that leads to the two bedrooms 44 00:02:27,333 --> 00:02:30,167 and the bathroom at the back end of the hall. 45 00:02:34,542 --> 00:02:36,958 - I'm Ken, and I'm Lia's husband. 46 00:02:37,042 --> 00:02:39,833 (intense music) 47 00:02:45,833 --> 00:02:50,958 On the left and the right are just piles and piles and piles 48 00:02:51,083 --> 00:02:58,625 stacked up six to seven feet tall of all kinds of stuff 49 00:02:58,750 --> 00:03:02,083 that Lia has purchased and piled. 50 00:03:02,208 --> 00:03:05,958 Some of it's usable stuff, and some is junk. 51 00:03:10,292 --> 00:03:12,958 - I'm Dean. I'm Lia's oldest son. 52 00:03:14,625 --> 00:03:16,375 Knowing where everything... 53 00:03:17,833 --> 00:03:20,333 You could say "is," but you could also say "was," 54 00:03:20,458 --> 00:03:22,542 'cause you just can't see it. 55 00:03:22,708 --> 00:03:25,625 It's not there anymore, but you know it is there, 56 00:03:25,708 --> 00:03:29,167 like the dining room table. It's buried in there. 57 00:03:29,333 --> 00:03:33,250 All the couches, everything is just all buried. 58 00:03:34,167 --> 00:03:35,333 It is just nuts. 59 00:03:37,500 --> 00:03:39,583 - You cannot get up the stairs 60 00:03:39,708 --> 00:03:44,500 to go upstairs to the attic area. It's impossible. 61 00:03:46,542 --> 00:03:50,375 Barring the bathroom where you can obviously sit down, 62 00:03:50,500 --> 00:03:52,667 there's only two places in the house 63 00:03:52,833 --> 00:03:56,000 that I can actually sit and do anything with. 64 00:03:56,125 --> 00:03:59,875 Our bed, and that chair that I've got 65 00:04:00,000 --> 00:04:01,375 in front of my computer. 66 00:04:02,625 --> 00:04:04,500 Otherwise, you're walking through the house, 67 00:04:04,667 --> 00:04:06,000 you can't sit down anywhere. 68 00:04:06,083 --> 00:04:08,625 (tense music) 69 00:04:11,375 --> 00:04:13,792 - When I get tired of cleaning up 70 00:04:13,875 --> 00:04:18,292 or straightening or sorting, I just sit on the bed. 71 00:04:21,750 --> 00:04:25,167 One of the things I've collected a lot of is yarn. 72 00:04:25,292 --> 00:04:27,750 So I've started making napkins, 73 00:04:27,875 --> 00:04:30,500 which takes up quite a bit of yarn. 74 00:04:30,583 --> 00:04:34,750 Then I watch TV while I'm doing my yarn crafts. 75 00:04:36,000 --> 00:04:38,708 Amongst the things that I like to collect 76 00:04:38,833 --> 00:04:43,958 besides just the craft items is Doxin items, 77 00:04:44,875 --> 00:04:46,958 almost anything red, white, and blue. 78 00:04:49,625 --> 00:04:52,750 Just part of my upbringing to be 79 00:04:52,875 --> 00:04:56,917 proud of your country and respect it. 80 00:04:58,708 --> 00:05:02,667 It's mostly just stuff that I thought I would make use of 81 00:05:02,792 --> 00:05:04,833 and then didn't have an immediate use, 82 00:05:04,958 --> 00:05:08,167 so they got put in a pile, and then eventually, 83 00:05:08,292 --> 00:05:10,792 something else got put on top of it. 84 00:05:10,917 --> 00:05:13,083 Then I forgot about having what was underneath, 85 00:05:13,208 --> 00:05:15,292 and I couldn't get to it. 86 00:05:15,417 --> 00:05:17,583 So lots of times, then I bought some more. 87 00:05:22,125 --> 00:05:24,500 - I am Craig. I'm Lia's middle son. 88 00:05:26,542 --> 00:05:29,875 That house is like a great, big Swiss army knife. 89 00:05:31,375 --> 00:05:34,458 For her, having something and not needing it 90 00:05:34,542 --> 00:05:37,167 I think may be more comfortable for her 91 00:05:37,292 --> 00:05:40,083 than not having it and then needing it. 92 00:05:41,875 --> 00:05:44,333 Her ability to stack and organize 93 00:05:44,458 --> 00:05:47,375 the amount of stuff that she has is amazing. 94 00:05:47,542 --> 00:05:50,917 She might be America's most organized hoarder. 95 00:05:52,875 --> 00:05:57,000 - The stacking mostly just came from experience and learning 96 00:05:57,083 --> 00:06:00,667 that if you put something heavier on top of lighter items, 97 00:06:00,750 --> 00:06:03,500 it wasn't gonna stay there very well, 98 00:06:03,667 --> 00:06:04,875 and it would end up falling down, 99 00:06:05,000 --> 00:06:09,375 and it's sort of a Jenga puzzle. (laughs) 100 00:06:11,125 --> 00:06:14,375 Every time I hear things fall down somewhere, 101 00:06:14,500 --> 00:06:17,000 it's almost like if I was in a store 102 00:06:17,167 --> 00:06:20,917 and I heard a baby crying, and it just kept crying, 103 00:06:21,042 --> 00:06:25,833 and nobody went to it and picked it up and comforted it, 104 00:06:26,000 --> 00:06:30,000 that would just really get on my nerves. 105 00:06:30,125 --> 00:06:32,167 Well, hearing stuff fall down 106 00:06:34,000 --> 00:06:35,500 is kind of the same kind of thing. 107 00:06:35,667 --> 00:06:37,750 It just kind of (growls) Me. 108 00:06:37,875 --> 00:06:41,333 (gentle music) 109 00:06:41,458 --> 00:06:44,167 - Over the years, I would say that there's times 110 00:06:44,292 --> 00:06:49,083 that we have had arguments about the stuff in the house. 111 00:06:50,542 --> 00:06:54,583 It has prevented us from having people over. 112 00:06:55,958 --> 00:06:59,583 It has prevented us from enjoying a lot of things. 113 00:07:01,042 --> 00:07:05,125 I'm the kind of a guy that doesn't like to argue 114 00:07:05,208 --> 00:07:06,583 and doesn't like to fight. 115 00:07:07,667 --> 00:07:11,625 And so I can't get anywhere. 116 00:07:11,708 --> 00:07:13,542 When she doesn't wanna do something, 117 00:07:13,708 --> 00:07:18,542 she doesn't wanna do it, so I let it sit and be as it is. 118 00:07:21,167 --> 00:07:26,625 - Ken and I met in Iowa, Des Moines, Iowa, at a Bible study. 119 00:07:27,833 --> 00:07:31,708 I was a year outta college, and he was on his way home 120 00:07:31,833 --> 00:07:35,917 from a Chicago Naval training base. 121 00:07:36,042 --> 00:07:41,125 - I was in my Navy blues, and the moment I saw Lia, 122 00:07:42,375 --> 00:07:45,708 I saw stars, and I said, "this is it." 123 00:07:47,708 --> 00:07:52,083 I knew it. Fell in love with her just on sight. 124 00:07:52,208 --> 00:07:54,750 (gentle music) 125 00:08:02,958 --> 00:08:06,167 - I think I was about four or five years old 126 00:08:06,292 --> 00:08:07,958 when we moved into that house. 127 00:08:08,042 --> 00:08:10,750 I remember all the room that that house had. 128 00:08:10,875 --> 00:08:16,625 And it eventually, over time, just got smaller and smaller. 129 00:08:17,708 --> 00:08:19,125 - There were pathways everywhere, 130 00:08:19,250 --> 00:08:22,792 established even back as far as I could remember. 131 00:08:22,917 --> 00:08:25,375 The stuff might not have been 132 00:08:25,542 --> 00:08:28,333 piled as high as we see it today, 133 00:08:28,458 --> 00:08:30,583 but there were still skinny pathways 134 00:08:30,708 --> 00:08:33,917 throughout the entire house. It just seemed normal. 135 00:08:35,208 --> 00:08:36,708 - It started getting worse 136 00:08:36,875 --> 00:08:40,583 after our youngest son left the house, 137 00:08:40,708 --> 00:08:45,667 and therefore had to do something to fill that void. 138 00:08:47,042 --> 00:08:50,167 'Cause in my opinion, Mark was her favorite son. 139 00:08:52,958 --> 00:08:55,083 - I'm Mark. I'm Lia's youngest son. 140 00:08:57,333 --> 00:09:02,375 Last time I've been in mom and dad's house was 1995. 141 00:09:02,542 --> 00:09:05,042 It's been like 27 years. 142 00:09:05,167 --> 00:09:09,750 You could still move around, sit on the couches, 143 00:09:09,875 --> 00:09:11,750 move through the rooms. 144 00:09:11,875 --> 00:09:15,167 Nothing like what the pictures I've seen 145 00:09:15,250 --> 00:09:17,458 look like on the inside now. 146 00:09:17,542 --> 00:09:19,625 I really do fear for their safety 147 00:09:19,750 --> 00:09:23,333 from what I've seen, what the house has become. 148 00:09:25,417 --> 00:09:27,958 (tense music) 149 00:09:32,625 --> 00:09:34,167 - I got admitted to the hospital, 150 00:09:34,333 --> 00:09:37,833 and was there for five days with septicemia, 151 00:09:37,958 --> 00:09:40,833 or what's commonly known as blood poisoning. 152 00:09:42,000 --> 00:09:45,917 We found out later that I'd had a mini stroke, 153 00:09:46,042 --> 00:09:50,125 and that's what caused my loss of hearing in one ear. 154 00:09:51,250 --> 00:09:55,708 With the hearing went a lot of my balance. 155 00:09:56,875 --> 00:10:01,083 - The ambulance crew had to actually carry her 156 00:10:01,208 --> 00:10:04,208 not on a stretcher, but just by gripping her, 157 00:10:04,333 --> 00:10:07,042 'cause they had to go sideways through the house also. 158 00:10:08,500 --> 00:10:09,792 - It took us a half-hour to get 159 00:10:09,917 --> 00:10:13,458 to the front door from the bedroom. 160 00:10:13,542 --> 00:10:15,958 - (whispers) Ow. 161 00:10:16,042 --> 00:10:20,875 - And so everybody, my husband and all three boys, 162 00:10:21,042 --> 00:10:25,458 were concerned about me living in this house the way it is, 163 00:10:25,542 --> 00:10:27,500 that this really wasn't a safe place 164 00:10:27,667 --> 00:10:29,292 for me to be in that condition. 165 00:10:29,417 --> 00:10:32,875 And so we ended up staying with our oldest son. 166 00:10:34,292 --> 00:10:36,917 - It was no question when she got out of the hospital. 167 00:10:37,042 --> 00:10:38,000 We wanted to take care of her. 168 00:10:38,083 --> 00:10:40,792 We wanted to do what's best for her. 169 00:10:40,875 --> 00:10:42,875 We had no problem with it at all. 170 00:10:47,083 --> 00:10:49,208 - I'm Priscilla, and I'm Dean's wife. 171 00:10:50,875 --> 00:10:53,833 It was nice to have 'em around to really get to know them. 172 00:10:53,917 --> 00:10:59,333 But our home is small, and they had to stay 173 00:10:59,458 --> 00:11:03,417 in the front room and use that as their living space. 174 00:11:03,542 --> 00:11:04,875 And it wasn't comfortable. I don't... 175 00:11:05,042 --> 00:11:07,333 I know it wasn't comfortable for them. 176 00:11:07,458 --> 00:11:11,208 - [Ken] I slept on the couch. She slept in her lift chair. 177 00:11:11,375 --> 00:11:15,875 - We knew it was much better for her to be there with us 178 00:11:16,042 --> 00:11:17,833 in a house where she could walk around 179 00:11:17,958 --> 00:11:23,375 with her walker safely than going back there to their house. 180 00:11:24,417 --> 00:11:25,458 But she insisted. 181 00:11:27,500 --> 00:11:29,708 - Yeah, so she just went home, 182 00:11:29,875 --> 00:11:31,792 and we were just really concerned 183 00:11:31,875 --> 00:11:34,833 that that home isn't safe. 184 00:11:36,208 --> 00:11:39,458 - So I'm a fireman for a large city in Missouri, 185 00:11:39,583 --> 00:11:42,292 and currently, I'm a battalion chief. 186 00:11:42,375 --> 00:11:46,792 Over the 27 years that I've served on the department, 187 00:11:46,875 --> 00:11:51,167 I've had to respond to houses that are hoarder houses, 188 00:11:51,292 --> 00:11:53,958 fighting fires in them, or even just trying to respond 189 00:11:54,083 --> 00:11:57,500 to a medical call to a patient inside. 190 00:11:57,583 --> 00:12:02,500 And then when I think of mom and dad living in one of these, 191 00:12:02,667 --> 00:12:05,417 I really do fear for their wellbeing. 192 00:12:05,542 --> 00:12:07,667 (tense music) 193 00:12:07,750 --> 00:12:09,667 - They can't move around very well anymore, 194 00:12:09,833 --> 00:12:12,500 and it just seems to be getting worse. 195 00:12:14,250 --> 00:12:16,458 And if Ken's at work and Lia's at home 196 00:12:16,542 --> 00:12:20,167 and something happens to fall on her, or if she falls, 197 00:12:21,375 --> 00:12:23,583 I don't know how long she would be there 198 00:12:23,708 --> 00:12:25,542 without somebody knowing. 199 00:12:27,042 --> 00:12:28,958 We're just so afraid that if something were to happen 200 00:12:29,042 --> 00:12:32,417 in the home that they wouldn't be able to get out. 201 00:12:54,042 --> 00:12:56,333 - If a fire started in there, 202 00:12:56,417 --> 00:12:58,500 there's no way they'd be able to get out. 203 00:12:58,625 --> 00:13:01,333 (intense music) 204 00:13:04,042 --> 00:13:05,250 They couldn't get to any of the windows 205 00:13:05,375 --> 00:13:09,917 to try to get out that way, and being the age they are now, 206 00:13:11,292 --> 00:13:12,958 they wouldn't have been able to get out a window anyway. 207 00:13:13,042 --> 00:13:16,042 (intense music) 208 00:13:30,208 --> 00:13:31,875 (knocking) 209 00:13:32,000 --> 00:13:34,333 (Lia sighs) 210 00:13:35,792 --> 00:13:36,833 - Hello. - Hello. 211 00:13:36,917 --> 00:13:37,708 - Lia? - Yes. 212 00:13:37,875 --> 00:13:40,833 - Hi, I'm Dr. Zasio. - Hi. 213 00:13:40,917 --> 00:13:42,208 I'm Dr. Robin Zasio. 214 00:13:42,333 --> 00:13:44,125 I'm a licensed clinical psychologist, 215 00:13:44,250 --> 00:13:46,333 and I specialize in helping people 216 00:13:46,458 --> 00:13:48,833 who are struggling with hoarding behaviors. 217 00:13:48,958 --> 00:13:49,708 - Heard you were coming. 218 00:13:49,875 --> 00:13:52,167 - Yes. Is it okay if I come in? 219 00:13:52,250 --> 00:13:54,167 - Sure, come in. - Okay. 220 00:13:54,333 --> 00:13:56,167 (gentle music) 221 00:13:56,250 --> 00:13:59,333 Lia opens the door, and I'm immediately struck 222 00:13:59,500 --> 00:14:01,250 by the amount of stuff. 223 00:14:02,750 --> 00:14:07,208 I'm thinking, "this is a miracle that there's been no fire 224 00:14:07,375 --> 00:14:10,958 "and that no one has died in this hoard." 225 00:14:12,375 --> 00:14:15,333 Walking in here, there's one word that comes to mind, and- 226 00:14:15,417 --> 00:14:16,167 - A mess. 227 00:14:16,333 --> 00:14:19,333 - Well, it's actually quite remarkable. 228 00:14:19,458 --> 00:14:23,833 I've never seen stuff stacked so high 229 00:14:23,958 --> 00:14:28,667 with so much little minutia and how, somehow, 230 00:14:28,792 --> 00:14:32,917 you were able to do this, and I'm curious how you did it. 231 00:14:33,042 --> 00:14:35,625 - (laughs) Just trial and error, 232 00:14:35,750 --> 00:14:36,542 more or less. - Mm hmm. 233 00:14:37,542 --> 00:14:39,833 I mean, when things first started piling up, 234 00:14:39,958 --> 00:14:41,625 we had a lot of avalanches, 235 00:14:41,708 --> 00:14:44,500 but I learned how to build things 236 00:14:44,625 --> 00:14:46,583 and what not to put on top. 237 00:14:46,708 --> 00:14:49,375 - Okay. But I'm curious. 238 00:14:49,542 --> 00:14:53,417 When you're out shopping, are you thinking about 239 00:14:53,542 --> 00:14:55,958 where you could use it or how you could use it? 240 00:14:56,042 --> 00:15:00,708 Because there's really no usable space in this house. 241 00:15:02,000 --> 00:15:05,250 - I try to only buy what I can have 242 00:15:05,375 --> 00:15:07,833 a place for and make use of. 243 00:15:07,958 --> 00:15:11,208 - Mm hmm, and so let's talk about that, 244 00:15:11,333 --> 00:15:14,917 in terms of making use of. There is... 245 00:15:15,042 --> 00:15:18,125 This room goes probably at least six feet back. 246 00:15:18,250 --> 00:15:21,000 So when we buy things, typically we think, 247 00:15:21,167 --> 00:15:23,333 "okay, I'm gonna buy this because I can use it, 248 00:15:23,458 --> 00:15:25,625 I have an idea where I'm gonna put it," that sort of thing. 249 00:15:25,708 --> 00:15:28,750 But all that stuff that is behind this wall right now, 250 00:15:28,875 --> 00:15:31,000 you don't have access to, right? 251 00:15:31,125 --> 00:15:34,417 And so it really isn't usable stuff. 252 00:15:34,542 --> 00:15:37,208 She's thinking, "I have a place for this," 253 00:15:37,333 --> 00:15:42,250 but there was no point at which Lia began to realize that, 254 00:15:43,083 --> 00:15:44,917 "wait, I already have five of these," 255 00:15:45,042 --> 00:15:47,500 or "wait, I already have a hoard in my house. 256 00:15:47,583 --> 00:15:49,167 "I need to stop." 257 00:15:49,250 --> 00:15:52,167 And that's one of the hallmarks of hoarding disorder 258 00:15:52,292 --> 00:15:54,167 is they lose that insight. 259 00:15:54,250 --> 00:15:55,500 (intense music) 260 00:15:55,625 --> 00:15:59,958 So Lia, what room is this that we just walked through? 261 00:16:00,083 --> 00:16:01,417 - Front room. 262 00:16:01,542 --> 00:16:03,458 - That's the front room. Is that like the living room also? 263 00:16:03,542 --> 00:16:04,333 - Yeah. 264 00:16:04,500 --> 00:16:05,375 - Okay, and what- - Interchangeable. 265 00:16:05,500 --> 00:16:06,833 - Okay, and what is this room? 266 00:16:07,000 --> 00:16:08,625 - Well, technically, it's a dining room. 267 00:16:08,708 --> 00:16:09,542 - Okay. 268 00:16:09,708 --> 00:16:10,708 We always kind of used it as a family room. 269 00:16:12,833 --> 00:16:15,167 - I have no idea what room I'm in. 270 00:16:15,250 --> 00:16:18,333 None of it makes sense because the hoard is so high, 271 00:16:18,417 --> 00:16:20,458 it's very difficult to tell. 272 00:16:22,708 --> 00:16:24,042 And I can pick those things up for you, if you'd like. 273 00:16:24,167 --> 00:16:26,125 - You don't know where to put 'em. 274 00:16:27,542 --> 00:16:30,417 - I've got a spot over here if you wanna pass it back. 275 00:16:30,542 --> 00:16:34,083 Every time something falls over, she needs to pick it up, 276 00:16:34,208 --> 00:16:38,292 and I've never seen anything like this before. 277 00:16:38,417 --> 00:16:40,167 Typically, in situations like this, 278 00:16:40,292 --> 00:16:42,667 we're walking on stuff and we're trampling stuff. 279 00:16:42,833 --> 00:16:45,167 But for Lia, that is not the case. 280 00:16:45,333 --> 00:16:47,417 - This obviously wasn't that way. 281 00:16:48,500 --> 00:16:51,958 - She wants to protect every single 282 00:16:52,042 --> 00:16:55,333 little item in this hoard. 283 00:16:56,500 --> 00:16:57,500 Lia, I'm wondering if we can just try 284 00:16:57,625 --> 00:16:58,833 to make our way into the kitchen? 285 00:16:59,000 --> 00:17:04,167 - Well, I can't without stepping on all the stuff. (sighs) 286 00:17:09,042 --> 00:17:12,208 (objects clattering) 287 00:17:15,000 --> 00:17:16,875 - [Robin] This is starting to come down. 288 00:17:17,042 --> 00:17:17,750 - Oh. 289 00:17:20,000 --> 00:17:24,750 (gentle music) (Lia breathing heavily) 290 00:17:26,667 --> 00:17:30,333 - What does all this stuff mean to you? 291 00:17:30,417 --> 00:17:32,125 - Not much of anything right now. 292 00:17:34,042 --> 00:17:38,375 - Is all of this stuff filling a void of any kind for you? 293 00:17:39,542 --> 00:17:40,167 - No. 294 00:17:40,250 --> 00:17:41,083 I had one friend tell me one time 295 00:17:41,208 --> 00:17:44,167 she thought I collected things 296 00:17:44,292 --> 00:17:45,833 'cause I didn't have many friends, 297 00:17:45,917 --> 00:17:47,792 and I could count on the things, 298 00:17:47,917 --> 00:17:48,792 - Mmm. 299 00:17:50,042 --> 00:17:52,125 which, there might be some truth to it. 300 00:17:55,500 --> 00:17:56,792 - Did you used to have friends, 301 00:17:56,917 --> 00:17:58,333 and then they just kind of... 302 00:17:58,417 --> 00:18:02,625 - I've never been one to have many friends. 303 00:18:02,708 --> 00:18:04,125 - And why is that? 304 00:18:04,208 --> 00:18:07,500 - (sighing) I don't know. 305 00:18:07,625 --> 00:18:09,542 - Is it something that you want? 306 00:18:11,333 --> 00:18:13,250 - I wouldn't know, 'cause I've never 307 00:18:13,375 --> 00:18:15,708 - Hmm. had a bunch of 'em. 308 00:18:15,833 --> 00:18:16,667 - Okay. 309 00:18:16,792 --> 00:18:19,125 And so one of the things that we're gonna do 310 00:18:19,208 --> 00:18:21,208 a lot of work on is what we call reframing 311 00:18:21,333 --> 00:18:23,333 and looking at things differently, 312 00:18:23,417 --> 00:18:26,042 because you want to be happy with what you have, 313 00:18:26,167 --> 00:18:28,333 but at the same time, everything that you have 314 00:18:28,500 --> 00:18:31,625 is really making you very unhappy. 315 00:18:31,708 --> 00:18:32,667 - In some ways. 316 00:18:32,792 --> 00:18:37,708 But, you know, it's not an immediate concern, 317 00:18:39,167 --> 00:18:42,833 so it got shoved to the back burner. (breathing heavily) 318 00:18:46,500 --> 00:18:48,292 - I'm getting increasingly concerned 319 00:18:48,375 --> 00:18:50,500 with Lia's shortness of breath. 320 00:18:54,708 --> 00:18:57,667 I'm thinking it's better for Lia to stay back 321 00:18:57,833 --> 00:19:01,083 while I go and see the rest of the house. 322 00:19:01,208 --> 00:19:02,542 Well, if I can make a pathway, 323 00:19:02,667 --> 00:19:05,667 can I just take a quick walk back there? 324 00:19:05,833 --> 00:19:07,792 - Yeah. - Okay. All right, thank you. 325 00:19:08,833 --> 00:19:11,625 (tense music) 326 00:19:22,417 --> 00:19:25,042 As I walk back, it's basically the same. 327 00:19:25,208 --> 00:19:29,792 I walk into a room, and there is an extremely narrow pathway 328 00:19:29,875 --> 00:19:34,375 to get into the room, and then to this cubby 329 00:19:34,500 --> 00:19:37,750 where Lia and Ken sleep. 330 00:19:37,875 --> 00:19:41,417 It is so incredibly dangerous to be back there. 331 00:19:43,250 --> 00:19:44,792 I'm feeling uncomfortable. 332 00:19:49,583 --> 00:19:50,875 (Lia breathing heavily) 333 00:19:51,000 --> 00:19:52,292 What's wrong, Lia? 334 00:19:53,000 --> 00:19:53,667 - Avalanches! 335 00:19:56,375 --> 00:19:58,792 I cannot listen to all of this. 336 00:19:58,875 --> 00:20:01,375 Would you please come this way? I gotta get out. 337 00:20:03,042 --> 00:20:05,417 I need out. (sobs) 338 00:20:12,125 --> 00:20:14,208 You've gotta get outta here. Oh. 339 00:20:14,333 --> 00:20:15,125 - You okay? 340 00:20:15,208 --> 00:20:16,333 - Yes. - Okay. 341 00:20:16,417 --> 00:20:19,083 (intense music) 342 00:20:22,750 --> 00:20:25,375 Lia is so upset. 343 00:20:25,500 --> 00:20:27,417 - I can't do this. 344 00:20:28,708 --> 00:20:31,417 - She's getting increasingly distressed. 345 00:20:32,292 --> 00:20:34,708 - This is just... It can't be. 346 00:20:36,375 --> 00:20:38,750 - I'm not feeling good with continuing. 347 00:20:43,375 --> 00:20:46,875 - Can't be doing this. I can't even get to my bed. 348 00:20:48,000 --> 00:20:49,917 (sobbing) 349 00:20:50,042 --> 00:20:52,458 (tense music) 350 00:20:58,417 --> 00:21:00,667 (suspenseful music) 351 00:21:10,375 --> 00:21:13,708 (Lia breathing heavily) 352 00:21:16,208 --> 00:21:17,417 - Tim needs to come in. 353 00:21:29,542 --> 00:21:33,167 I was concerned about her health and her breathing, 354 00:21:33,292 --> 00:21:34,667 and I thought that it was important 355 00:21:34,833 --> 00:21:36,917 that I go out to get Tim, our medic, 356 00:21:37,042 --> 00:21:40,333 so that he can assess her to ensure that she's okay. 357 00:21:40,458 --> 00:21:43,125 She hears the slightest little sound, 358 00:21:43,250 --> 00:21:44,375 she starts breathing hard. 359 00:21:44,500 --> 00:21:48,875 She cannot tolerate anything on the ground at all. 360 00:21:49,000 --> 00:21:49,833 - Okay. 361 00:21:49,917 --> 00:21:51,292 - She has to pick up every little thing, 362 00:21:51,375 --> 00:21:56,958 and I'm now worried because she really can't talk very well, 363 00:21:57,042 --> 00:21:59,000 and I think that you should go assess her. 364 00:21:59,125 --> 00:22:00,333 - Oh, certainly. I'll go ahead and assess her 365 00:22:00,417 --> 00:22:01,500 and check her vitals and... 366 00:22:01,583 --> 00:22:02,958 - Yeah. - Make sure she's stable. 367 00:22:03,083 --> 00:22:03,667 - Okay. 368 00:22:05,250 --> 00:22:08,792 (classical music playing) 369 00:22:10,292 --> 00:22:12,167 Just wanted to check on you. 370 00:22:12,333 --> 00:22:14,333 I know this is really hard for you. 371 00:22:14,458 --> 00:22:16,458 I have Tim the medic here. 372 00:22:16,542 --> 00:22:18,542 I didn't know if you were okay. 373 00:22:19,625 --> 00:22:21,958 - I'm fine. I just... It's just nerves. 374 00:22:22,042 --> 00:22:23,500 - I understand. 375 00:22:23,667 --> 00:22:26,333 This is a really, really difficult process for you. 376 00:22:26,458 --> 00:22:28,917 We completely understand, and we're doing our best 377 00:22:29,042 --> 00:22:32,958 to try to be careful and respectful for you. 378 00:22:33,083 --> 00:22:37,083 I suspect that she goes through this every single day, 379 00:22:37,208 --> 00:22:40,167 because even as you're walking through this pathway, 380 00:22:40,292 --> 00:22:41,625 if you don't hit anything, 381 00:22:41,750 --> 00:22:45,375 things are falling off one by one. 382 00:22:45,542 --> 00:22:47,542 And if she's having that shortness of breath, 383 00:22:47,708 --> 00:22:49,958 it's something that's probably familiar to her. 384 00:22:51,208 --> 00:22:54,000 (intense music) 385 00:23:00,458 --> 00:23:01,833 All right. 386 00:23:01,958 --> 00:23:05,333 So Ken and Lia, of course, we have Mark here. 387 00:23:05,458 --> 00:23:07,875 This is Cory Chalmers, who I mentioned earlier. 388 00:23:08,042 --> 00:23:09,208 - Nice to meet you guys. 389 00:23:09,333 --> 00:23:11,000 I'm Cory Chalmers, an extreme cleaner 390 00:23:11,083 --> 00:23:13,375 specializing in biohazard and hoarding. 391 00:23:13,500 --> 00:23:14,833 Right now, I'm gonna take Mark in the house, 392 00:23:14,958 --> 00:23:16,292 and we're both gonna do our tour of it 393 00:23:16,375 --> 00:23:18,250 just to see what we're up against. 394 00:23:18,375 --> 00:23:20,250 - The pathways are extremely narrow, 395 00:23:20,375 --> 00:23:22,083 so you have to be very careful. 396 00:23:22,208 --> 00:23:25,500 We're doing our best to be very respectful to Lia. 397 00:23:25,625 --> 00:23:27,667 I think it's important that we all talk 398 00:23:27,750 --> 00:23:29,792 once you've gone through the house so that we can talk 399 00:23:29,917 --> 00:23:31,500 a little bit about what the plan is. 400 00:23:31,583 --> 00:23:32,417 - Sounds good. 401 00:23:32,542 --> 00:23:33,542 - Okay. - We'll go take a look. 402 00:23:33,708 --> 00:23:34,583 - All right. - We'll meet you back here. 403 00:23:34,708 --> 00:23:36,417 - Okay, sounds good. 404 00:23:36,542 --> 00:23:39,167 (intense music) 405 00:23:43,208 --> 00:23:45,458 - Oh... - Whoa. 406 00:23:45,583 --> 00:23:47,458 - You haven't been here since when? 407 00:23:47,542 --> 00:23:50,792 - I think '95 was my last time in here. 408 00:23:53,917 --> 00:23:56,333 It's 27 years since I've been in there. 409 00:23:56,458 --> 00:24:00,750 I knew it was getting bad, and I'd even seen some pictures, 410 00:24:01,750 --> 00:24:04,458 but that amount of stuff packed so tightly 411 00:24:04,583 --> 00:24:08,625 in such a narrow path, that's mind boggling. 412 00:24:08,750 --> 00:24:13,750 It was nothing like this in '95. Wow. 413 00:24:15,792 --> 00:24:18,333 That is obviously as high as mom can reach right there. 414 00:24:18,500 --> 00:24:19,667 - Yeah. 415 00:24:19,833 --> 00:24:22,000 - It's all... It's very consistent, right? All along. 416 00:24:23,167 --> 00:24:23,917 (object clattering) 417 00:24:24,042 --> 00:24:24,917 See? - Yeah. 418 00:24:25,875 --> 00:24:26,833 - I mean, how does this make you feel, 419 00:24:26,958 --> 00:24:29,333 knowing that they're living in this? 420 00:24:29,458 --> 00:24:31,500 - (sighs) We gotta get this outta here. 421 00:24:31,583 --> 00:24:33,667 (tense music) 422 00:24:33,750 --> 00:24:36,167 Had kind of a flood of various emotions. 423 00:24:36,333 --> 00:24:40,792 There was, of course, initially some shock. There was... 424 00:24:40,875 --> 00:24:44,083 Kind of swallowed down some anger when I was in there, 425 00:24:44,208 --> 00:24:49,625 and just a sense of desperate to get them out of there. 426 00:24:49,708 --> 00:24:52,708 (intense music) 427 00:24:53,833 --> 00:24:55,667 Nobody should be here. 428 00:24:55,750 --> 00:24:58,500 - Well, you want to make your way back to the... 429 00:24:58,667 --> 00:24:59,583 Wherever this leads? 430 00:24:59,708 --> 00:25:00,458 - Yeah, yeah. - Sorry, I don't know 431 00:25:00,583 --> 00:25:01,958 where we're going, but... 432 00:25:02,083 --> 00:25:05,125 - This should be the dining room around the corner here. 433 00:25:05,208 --> 00:25:06,083 - [Cory] Wow. 434 00:25:08,042 --> 00:25:11,458 - Here's mom's chair. You can see the side of it. 435 00:25:11,542 --> 00:25:13,750 - How long has it been since she sat there? 436 00:25:14,875 --> 00:25:17,333 I've honestly never seen a goat trail 437 00:25:17,500 --> 00:25:20,250 this tightly packed in my life. 438 00:25:21,833 --> 00:25:24,542 Walking through Lia's goat trails is very disorienting. 439 00:25:24,708 --> 00:25:26,542 You honestly have no idea what room you're in 440 00:25:26,667 --> 00:25:29,000 because you're just following a path of stuff. 441 00:25:29,125 --> 00:25:31,750 All right, serious question. Like what room is this? 442 00:25:31,875 --> 00:25:33,333 - We called this the dining room. 443 00:25:33,500 --> 00:25:34,625 - So that's the light that would be 444 00:25:34,750 --> 00:25:35,750 over the dining room table. 445 00:25:35,875 --> 00:25:38,958 - Yeah, but the table was over here against... 446 00:25:39,042 --> 00:25:41,708 Basically in this corner. I'm sure it's still there. 447 00:25:43,500 --> 00:25:44,750 - It's getting narrower. 448 00:25:46,375 --> 00:25:46,958 - Yeah, it is. 449 00:25:48,375 --> 00:25:50,042 - So the kitchen was over here, 450 00:25:51,625 --> 00:25:53,125 but you can't get to the fridge. 451 00:25:56,125 --> 00:25:56,917 - What's in there? 452 00:25:58,875 --> 00:26:02,125 - I don't want to know. Well, you can get to the sink. 453 00:26:03,708 --> 00:26:05,083 - Where's the stove? 454 00:26:05,208 --> 00:26:08,000 - Right down here, next to the fridge. 455 00:26:08,917 --> 00:26:09,958 (whispering) Oh my god. 456 00:26:10,042 --> 00:26:12,500 - Yeah. So far, there's zero functionality. 457 00:26:12,625 --> 00:26:13,792 - No. 458 00:26:13,875 --> 00:26:15,250 - There's no way that they use this at all. 459 00:26:16,542 --> 00:26:18,333 Can I let you lead? 'Cause I don't know where I'm going. 460 00:26:18,417 --> 00:26:19,708 - Sure. 461 00:26:19,875 --> 00:26:22,042 This is the hall back to the bedrooms, 462 00:26:22,208 --> 00:26:24,500 and then there's also the flight of stairs 463 00:26:24,625 --> 00:26:26,750 that goes upstairs. 464 00:26:28,208 --> 00:26:31,500 The upstairs was always junked up, 465 00:26:32,042 --> 00:26:34,750 - Mm hmm. far back as I can remember. 466 00:26:34,875 --> 00:26:37,708 - She's literally been hoarding your whole life. 467 00:26:37,833 --> 00:26:40,042 - Yeah. And this is their bedroom here. 468 00:26:41,875 --> 00:26:46,917 - (sighs) You kidding me? Where? Where's the bed? 469 00:26:48,208 --> 00:26:49,667 - How do they fit? 470 00:26:49,792 --> 00:26:54,500 This is six inches. This is six inches wide. 471 00:26:54,667 --> 00:26:56,167 - That's where they're sleeping? 472 00:26:56,250 --> 00:26:57,875 - There's stuff down where the legs should be. 473 00:26:58,042 --> 00:27:00,333 I don't know how they're sleeping on this. 474 00:27:00,500 --> 00:27:02,125 I don't understand. 475 00:27:03,375 --> 00:27:05,958 (sighs) God. 476 00:27:08,542 --> 00:27:10,375 - Think about this, you know, 477 00:27:10,500 --> 00:27:12,000 we both know what it looks like when there's a fire. 478 00:27:12,125 --> 00:27:14,000 This place would fill with smoke instantly. 479 00:27:14,125 --> 00:27:15,333 And they're gonna be way in the back. 480 00:27:15,458 --> 00:27:17,000 There's no way they would find their way out and... 481 00:27:17,167 --> 00:27:18,125 - Not at all. 482 00:27:18,250 --> 00:27:19,167 - There's not a chance firefighters would find them 483 00:27:19,292 --> 00:27:21,375 in here for hours and hours. - No way. 484 00:27:21,542 --> 00:27:25,208 - Nope, nope. It would be a body recovery. 485 00:27:25,375 --> 00:27:27,167 - And she needs to understand that. 486 00:27:28,500 --> 00:27:32,000 - There's no chance, and I've not seen a smoke detector. 487 00:27:32,125 --> 00:27:34,167 I'll bet you the smoke detector that was just propped up 488 00:27:34,333 --> 00:27:36,333 against the stair railing here when I was a kid 489 00:27:36,417 --> 00:27:40,500 is still there and inoperable for decades. 490 00:27:41,667 --> 00:27:42,750 - This is a death trap. 491 00:27:42,875 --> 00:27:44,333 - Oh, absolutely. 492 00:27:44,417 --> 00:27:46,083 - This is a death trap. 493 00:27:46,208 --> 00:27:47,792 Because he's an active battalion chief 494 00:27:47,917 --> 00:27:49,667 on the fire department, like myself, 495 00:27:49,750 --> 00:27:51,667 Mark is extremely concerned about the safety 496 00:27:51,792 --> 00:27:52,833 of his parents in this home. 497 00:27:53,000 --> 00:27:55,292 There is no way that rescue workers can get in 498 00:27:55,375 --> 00:27:56,708 if there's a medical emergency or a fire. 499 00:27:56,833 --> 00:27:59,333 And if there's a fire, there's no way they're gonna get out. 500 00:27:59,458 --> 00:28:02,708 So we're gonna go outside, meet Dr. Zasio, Lia, and Ken, 501 00:28:02,875 --> 00:28:05,042 and have that difficult conversation. 502 00:28:05,208 --> 00:28:07,625 Well, hopefully Dr. Zasio and your parents are out there, 503 00:28:07,708 --> 00:28:12,167 and we can talk to 'em. 504 00:28:12,250 --> 00:28:16,750 - It's grandma and grandpa. Grandma was always amazed. 505 00:28:16,875 --> 00:28:19,667 She said, "I didn't teach her to be like that." 506 00:28:19,792 --> 00:28:22,417 (intense music) 507 00:28:28,375 --> 00:28:30,375 - Why do you have those pictures out here? 508 00:28:30,500 --> 00:28:33,542 - Because they need to not be in the pile of junk. 509 00:28:33,708 --> 00:28:36,458 (intense music) 510 00:28:37,542 --> 00:28:41,292 Taking this one with me. Just sitting in a pile. 511 00:28:42,708 --> 00:28:44,583 - It was up on the mantle. 512 00:28:46,208 --> 00:28:48,292 - Just sitting in a pile. It's grandma and grandpa. 513 00:28:48,417 --> 00:28:50,583 - I said it belonged on the mantle. 514 00:28:51,875 --> 00:28:53,083 - This is a death trap. 515 00:28:55,708 --> 00:28:57,042 I don't know- 516 00:28:57,167 --> 00:28:59,333 - Just don't go there. - How you've done this. 517 00:28:59,417 --> 00:29:01,542 - We did, and we- - I don't know how. 518 00:29:01,708 --> 00:29:02,958 You can't. 519 00:29:03,083 --> 00:29:06,000 You can't do this anymore. - Well, that's why we're here. 520 00:29:06,125 --> 00:29:07,375 - You can't do this anymore. 521 00:29:07,542 --> 00:29:08,417 - All right. 522 00:29:08,542 --> 00:29:09,875 - You're not even gonna stay here tonight. 523 00:29:10,000 --> 00:29:11,958 - Yes, we are. - No, you're not. 524 00:29:12,042 --> 00:29:16,792 You raised me strong, and I'm putting my foot down. 525 00:29:16,917 --> 00:29:18,667 You're not staying here tonight. 526 00:29:18,750 --> 00:29:20,250 (intense music) 527 00:29:29,000 --> 00:29:31,708 - We would like to get you a hotel room 528 00:29:31,833 --> 00:29:34,417 so that nothing happens to you 529 00:29:35,625 --> 00:29:38,042 while we're getting this home in order for you. 530 00:29:39,208 --> 00:29:41,583 - Do you understand why we need to do that, mom? 531 00:29:43,125 --> 00:29:46,042 - Tonight is no different than the last 10 years. 532 00:29:48,125 --> 00:29:50,333 - Ask anybody who's been in a house fire. 533 00:29:51,667 --> 00:29:53,500 Or what about an earthquake? 534 00:29:53,583 --> 00:29:56,042 I don't know how those walls are staying up. 535 00:29:57,250 --> 00:29:59,042 You never know when one's gonna happen. 536 00:30:01,333 --> 00:30:01,917 Mom? 537 00:30:03,208 --> 00:30:05,625 - Well, it's the bed arrangements 538 00:30:05,708 --> 00:30:07,000 that never work out for me. 539 00:30:07,125 --> 00:30:09,542 - [Mark] The bed? The bed is half covered. 540 00:30:09,667 --> 00:30:12,333 - Well, that wasn't that way before yesterday. 541 00:30:12,458 --> 00:30:16,250 I slept underneath the pile last night. 542 00:30:16,375 --> 00:30:17,583 - I don't want that. - But that- 543 00:30:17,708 --> 00:30:21,333 - You deserve better than that. We gotta get away from this. 544 00:30:22,500 --> 00:30:24,333 - Well, we're not arguing that part. 545 00:30:26,083 --> 00:30:28,042 - Did I hear that you would be willing 546 00:30:28,167 --> 00:30:30,708 to stay in the hotel that we're offering for a few days 547 00:30:30,833 --> 00:30:32,208 so that we know you're safe? 548 00:30:34,042 --> 00:30:34,958 - I suppose. 549 00:30:35,042 --> 00:30:36,167 - Thank you. - Thank you very much. 550 00:30:36,292 --> 00:30:39,375 - And I'll go in and get things that you need. 551 00:30:40,750 --> 00:30:42,333 - So, decision's been made. 552 00:30:42,417 --> 00:30:49,167 Ken, Lia, this is the first start to wellness, 553 00:30:49,250 --> 00:30:50,167 and that is starting to make 554 00:30:50,292 --> 00:30:52,792 really good decisions for yourselves. 555 00:30:52,875 --> 00:30:53,625 - All right. 556 00:30:56,583 --> 00:31:01,000 - I'm sorry, mom, but I'm not sorry. Okay? 557 00:31:03,167 --> 00:31:04,375 Dad, got you. 558 00:31:09,125 --> 00:31:12,542 I got you, okay? I got you. Do you trust me? 559 00:31:13,708 --> 00:31:15,833 Do you trust me? - Yes. 560 00:31:15,958 --> 00:31:16,667 - I got you. 561 00:31:19,042 --> 00:31:20,000 I got you. 562 00:31:22,208 --> 00:31:24,333 (Mark sniffs) 563 00:31:24,417 --> 00:31:26,417 No matter what, she's not gonna stay here tonight. 564 00:31:26,542 --> 00:31:30,542 Mom, dad, never again. Never again. 565 00:31:37,000 --> 00:31:39,417 (tense music) 566 00:31:57,958 --> 00:31:59,167 - It's the first day of the cleanup, 567 00:31:59,250 --> 00:32:00,458 and Lia's gonna set the pace. 568 00:32:00,542 --> 00:32:01,833 We're gonna have a morning meeting 569 00:32:01,958 --> 00:32:03,167 and just see how she's doing. 570 00:32:03,250 --> 00:32:05,042 Then we're gonna get started. 571 00:32:05,208 --> 00:32:05,792 Good morning, everyone. 572 00:32:05,917 --> 00:32:07,583 - [Group] Good morning. 573 00:32:07,708 --> 00:32:10,583 - Lia, this is a big day for you. How you feeling? 574 00:32:14,625 --> 00:32:17,000 Lia? You doing alright? How you feeling today? 575 00:32:17,125 --> 00:32:18,167 - I'm okay. 576 00:32:19,208 --> 00:32:22,292 - Lia's body language is speaking volumes. 577 00:32:22,417 --> 00:32:25,500 Her eyes are closed, she's got her fist on her cheek, 578 00:32:25,583 --> 00:32:28,083 and she will not make any eye contact. 579 00:32:29,500 --> 00:32:33,333 So Lia, talk to us about what's going on for you right now, 580 00:32:33,458 --> 00:32:35,042 'cause your body language is giving us 581 00:32:35,167 --> 00:32:37,208 a really, really strong message. 582 00:32:37,375 --> 00:32:40,458 And I know the last couple days have been draining for you, 583 00:32:40,542 --> 00:32:44,000 but we're now ready to tackle this, as Cory said, 584 00:32:44,125 --> 00:32:48,083 to get your home safe so that you and Ken are safe 585 00:32:48,208 --> 00:32:50,208 and that you can have your family over. 586 00:32:51,708 --> 00:32:54,083 Talk to us about what's going on for you. 587 00:32:55,417 --> 00:32:59,417 - The time constraints, not being able to go 588 00:32:59,542 --> 00:33:02,625 through everything and not be pressured by time. 589 00:33:04,667 --> 00:33:06,833 - Well, you are gonna be able to go through things, Lia. 590 00:33:06,917 --> 00:33:09,750 The crew is gonna bring everything out for you 591 00:33:09,875 --> 00:33:12,667 so that you can see everything and make decisions. 592 00:33:13,750 --> 00:33:16,375 So this is a real opportunity for you. 593 00:33:16,500 --> 00:33:18,458 It's about making a decision 594 00:33:18,542 --> 00:33:20,958 to think differently about things. 595 00:33:21,042 --> 00:33:22,625 And rather than seeing this 596 00:33:22,708 --> 00:33:25,333 as something that's gonna be tragic, 597 00:33:25,500 --> 00:33:28,708 maybe you could reframe it and see it as something 598 00:33:28,833 --> 00:33:32,792 as an opportunity to reclaim your house. 599 00:33:34,042 --> 00:33:34,875 This is an opportunity, 600 00:33:35,042 --> 00:33:37,458 but I don't think she's seeing it that way. 601 00:33:37,583 --> 00:33:39,667 I think she's already projecting that this is gonna be 602 00:33:39,792 --> 00:33:42,125 really hard, which I know it will be, 603 00:33:42,208 --> 00:33:45,458 but she's got a lot of support backing her. 604 00:33:45,583 --> 00:33:49,167 She's got her family. We have Cory's crew. I'm here. 605 00:33:49,250 --> 00:33:51,833 But I think that she's only seeing this 606 00:33:51,917 --> 00:33:55,792 as something horrible that's about to happen. 607 00:33:55,875 --> 00:33:58,833 - I'm really concerned that you're just checked out, okay? 608 00:33:58,958 --> 00:34:00,167 - I'm not checked out. 609 00:34:00,292 --> 00:34:01,333 I'm listening. - Okay, well, look at me. 610 00:34:01,417 --> 00:34:03,042 I want to be able to have dialogue with you, 611 00:34:03,208 --> 00:34:06,000 and know that you're here and listening. 612 00:34:06,083 --> 00:34:07,167 But when you stare at the floor, 613 00:34:07,292 --> 00:34:08,833 I feel like you're not listening. 614 00:34:09,000 --> 00:34:10,083 - I'm listening. 615 00:34:10,208 --> 00:34:12,708 - Okay. Ken, how are you feeling? 616 00:34:12,833 --> 00:34:13,833 - I'm pretty good. 617 00:34:13,958 --> 00:34:14,917 - Yeah? 618 00:34:15,042 --> 00:34:17,708 - I'm hoping that four days from now, or whenever, 619 00:34:17,833 --> 00:34:20,083 I can be in the house and look around and say, 620 00:34:20,208 --> 00:34:22,792 "wow, this is great." 621 00:34:22,875 --> 00:34:24,167 - Yes. (people laughing) 622 00:34:24,250 --> 00:34:25,167 - Okay. All right. 623 00:34:25,333 --> 00:34:26,708 That's the attitude we're looking for. 624 00:34:26,875 --> 00:34:27,542 - Yes. 625 00:34:27,708 --> 00:34:28,792 - We're gonna get our supplies, Lia, 626 00:34:28,875 --> 00:34:30,292 and I will meet you back at the front door, okay? 627 00:34:30,375 --> 00:34:32,167 - Um hmm. 628 00:34:32,292 --> 00:34:33,000 - All right. Let's get started. 629 00:34:33,125 --> 00:34:33,958 - Great. 630 00:34:35,083 --> 00:34:36,750 - There's a few issues starting this cleanup. 631 00:34:36,875 --> 00:34:39,000 One is gonna be Lia and how she handles stuff 632 00:34:39,125 --> 00:34:42,125 falling and coming outta the house. But two, the logistics. 633 00:34:42,250 --> 00:34:44,333 If she says "go," we have a lot of stuff 634 00:34:44,458 --> 00:34:45,375 to remove from this house to make it 635 00:34:45,500 --> 00:34:47,625 safe and functional in only a few days. 636 00:34:48,458 --> 00:34:49,792 I'm stuck already. 637 00:34:49,917 --> 00:34:51,958 (intense music) 638 00:34:52,042 --> 00:34:52,958 Here's my concern. 639 00:34:53,042 --> 00:34:55,250 My very valid concern is if I have people come in 640 00:34:55,375 --> 00:34:56,958 and start filling this stuff up with boxes 641 00:34:57,042 --> 00:34:59,625 and bringing it out, you know what's gonna happen, right? 642 00:34:59,750 --> 00:35:02,792 We are gonna have an avalanche that's never-ending, 643 00:35:02,875 --> 00:35:05,667 'cause there's no way to make a clean break on this pile. 644 00:35:05,750 --> 00:35:08,917 - Well, no, but you start at the top. 645 00:35:09,042 --> 00:35:10,083 - I understand. 646 00:35:10,208 --> 00:35:12,750 But even like you just did, stuff started to fall down. 647 00:35:12,875 --> 00:35:16,208 Okay? It's not brick and mortar. It's not gonna stand. 648 00:35:16,333 --> 00:35:18,417 So we are gonna have a mess. 649 00:35:20,250 --> 00:35:21,542 Can we get started in this room, 650 00:35:21,667 --> 00:35:22,750 knowing that things are gonna fall, 651 00:35:22,875 --> 00:35:25,542 you're not gonna have that path like you're used to? 652 00:35:26,375 --> 00:35:27,542 - I mean, I know. 653 00:35:28,958 --> 00:35:30,833 - That's the only way- - That's gonna happen. 654 00:35:30,958 --> 00:35:32,542 - So is that a yes? 655 00:35:33,375 --> 00:35:34,375 - Yeah, I mean... 656 00:35:34,500 --> 00:35:37,458 - Okay, so let's step outside. 657 00:35:37,542 --> 00:35:39,792 We'll get the crew in here to start methodically 658 00:35:39,875 --> 00:35:42,500 bringing this stuff out to the sorting area where you'll be, 659 00:35:42,583 --> 00:35:43,875 and then you can put your eyes on everything 660 00:35:44,000 --> 00:35:45,625 that comes out and help make decisions, 661 00:35:45,750 --> 00:35:47,500 and then we can reevaluate that process 662 00:35:47,583 --> 00:35:49,167 and see how quickly that's going. 663 00:35:49,250 --> 00:35:50,292 - Mm hmm. 664 00:35:50,417 --> 00:35:51,833 - All right. Thank you. 665 00:35:53,042 --> 00:35:55,833 (intense music) 666 00:35:57,958 --> 00:36:00,333 Grab a box, and let's try not to avalanche 667 00:36:00,417 --> 00:36:01,458 everything in there as best you can. 668 00:36:01,583 --> 00:36:02,542 Try to work from the top. 669 00:36:02,708 --> 00:36:05,583 (intense music) 670 00:36:11,125 --> 00:36:13,125 Got another flat coming in. 671 00:36:15,292 --> 00:36:16,083 Box coming your way. 672 00:36:18,000 --> 00:36:23,000 (objects clattering) (intense music) 673 00:36:31,542 --> 00:36:35,333 - What you wanna be thinking about is, 674 00:36:35,417 --> 00:36:40,500 what do you and Ken need? 675 00:36:41,583 --> 00:36:43,292 Lia, anything that you wanna keep in there? 676 00:36:43,375 --> 00:36:45,333 - Wide mouth bottles. 677 00:36:45,458 --> 00:36:46,667 - Wide mouth bottles? 678 00:36:46,792 --> 00:36:48,583 - Yeah, like that one and this one, 679 00:36:48,708 --> 00:36:51,167 because you can put ice cubes down in 'em 680 00:36:51,250 --> 00:36:53,667 when I carry water with me. 681 00:36:53,750 --> 00:36:57,500 - You wanna put ice cubes in this to drink? 682 00:36:59,292 --> 00:37:02,333 By the end of this whole process, 683 00:37:02,417 --> 00:37:04,833 you'll probably have more of these 684 00:37:04,917 --> 00:37:05,667 that you've dranken out of. 685 00:37:05,750 --> 00:37:07,042 So can we agree that anything 686 00:37:07,167 --> 00:37:10,833 that comes out of the house can go, with respect? 687 00:37:11,000 --> 00:37:15,208 - No, I wanna keep at least six of them. 688 00:37:16,208 --> 00:37:17,208 The wide mouth ones. 689 00:37:19,333 --> 00:37:20,083 - Okay. 690 00:37:21,667 --> 00:37:22,917 - Oh, that's a brick. 691 00:37:23,042 --> 00:37:23,667 - Half of a brick. - Well, it should go 692 00:37:23,792 --> 00:37:25,208 on our brick pile outside. 693 00:37:26,708 --> 00:37:29,792 - Keep... You wanna keep a broken brick? 694 00:37:29,917 --> 00:37:31,333 - Yes. 695 00:37:31,458 --> 00:37:32,208 - Okay. 696 00:37:33,875 --> 00:37:36,667 - She focused on almost every little item 697 00:37:36,792 --> 00:37:38,125 that came out of the house. 698 00:37:38,208 --> 00:37:41,667 I did kind of expect that to be the case. 699 00:37:41,792 --> 00:37:43,292 - This is a sun shade for the car? 700 00:37:43,375 --> 00:37:46,625 - No, it's a mobile ironing board. 701 00:37:46,708 --> 00:37:49,667 - When was the last time you ironed, let alone mobiley? 702 00:37:49,750 --> 00:37:52,208 - I iron on patches. 703 00:37:52,375 --> 00:37:54,542 - [Mark] When was the last time you ironed a patch on, mom? 704 00:37:54,708 --> 00:37:55,833 Let's be honest. 705 00:37:55,958 --> 00:37:58,583 - Like, just, probably before I went in the hospital. 706 00:37:59,750 --> 00:38:02,125 - How did you iron anything in the house? 707 00:38:02,208 --> 00:38:03,208 - On the bed. 708 00:38:03,333 --> 00:38:06,250 And that's a pad you lay down and then iron on top. 709 00:38:07,625 --> 00:38:11,917 - I'm frustrated. I'm bothered. I'm upset. 710 00:38:12,042 --> 00:38:13,750 She's gotta change her way of thinking 711 00:38:13,875 --> 00:38:16,542 so that we can get some real progress 712 00:38:16,667 --> 00:38:18,833 and make their house livable again, 713 00:38:18,958 --> 00:38:22,167 'cause this is unsustainable. 714 00:38:22,292 --> 00:38:24,125 (intense music) 715 00:38:39,708 --> 00:38:42,667 (workers speaking) 716 00:38:47,208 --> 00:38:49,667 - We are backlogged at the sorting area. 717 00:38:49,833 --> 00:38:51,875 The tarp is full with all the items we brought out, 718 00:38:52,000 --> 00:38:53,750 and she hasn't even made a dent. 719 00:38:54,917 --> 00:38:57,875 Everything is being kept, kept, kept. 720 00:38:58,000 --> 00:39:02,958 (indistinct conversation) (intense music) 721 00:39:05,875 --> 00:39:06,833 So let me tell you this. 722 00:39:06,917 --> 00:39:08,583 All the tarp right there that you see 723 00:39:08,708 --> 00:39:11,000 is full now of all the stuff coming out. 724 00:39:11,167 --> 00:39:13,292 All we've gotten to is behind your front door. 725 00:39:13,375 --> 00:39:16,708 That's all we can do at this point is open the front door. 726 00:39:16,833 --> 00:39:19,667 - There's a whole lot of multiple items 727 00:39:19,750 --> 00:39:21,083 - Screw-in thingy. 728 00:39:21,208 --> 00:39:22,375 - [Cory] It's a matter of necessity. 729 00:39:22,542 --> 00:39:23,708 - It's a lot of multiple items. 730 00:39:23,875 --> 00:39:24,500 - [Cory] Do we need- 731 00:39:24,583 --> 00:39:25,542 - My other hats. 732 00:39:25,667 --> 00:39:27,708 - Lia, you're shutting everyone out. 733 00:39:27,875 --> 00:39:30,333 Can you listen? 'Cause people are talking. 734 00:39:30,500 --> 00:39:31,542 And I know it's hard, 735 00:39:31,667 --> 00:39:35,333 but don't touch things for just a minute, okay? 736 00:39:35,458 --> 00:39:38,167 These are those conversations that we have to have. 737 00:39:38,292 --> 00:39:42,875 - The question is, so many multiples of one type of item. 738 00:39:43,042 --> 00:39:46,625 That's the question. Why do you need so many of one thing? 739 00:39:46,750 --> 00:39:47,750 - [Robin] So Mark, I'm actually gonna reframe that 740 00:39:47,875 --> 00:39:50,292 because it's not useful if you can't access it. 741 00:39:50,417 --> 00:39:51,167 - I agree with that. 742 00:39:51,292 --> 00:39:52,208 - Okay? 743 00:39:52,375 --> 00:39:53,875 And so what's gonna happen is, is all we're doing 744 00:39:54,000 --> 00:39:58,250 is shifting the items in there by putting them in boxes, 745 00:39:58,375 --> 00:40:01,667 which will create just a wall of boxes in the home. 746 00:40:01,792 --> 00:40:02,667 - [Cory] I agree. - Masks. 747 00:40:02,792 --> 00:40:05,833 - So, mom, can you answer that, please? 748 00:40:07,875 --> 00:40:11,000 Mom? Mom? (indistinct conversation) 749 00:40:11,167 --> 00:40:13,167 Can you answer that, please? 750 00:40:13,292 --> 00:40:15,250 - Stop fidgeting. Gotta have these conversations, Lia. 751 00:40:15,375 --> 00:40:16,083 - Mom. 752 00:40:16,208 --> 00:40:17,042 We have to. 753 00:40:18,083 --> 00:40:19,125 - Oh. 754 00:40:19,208 --> 00:40:21,667 - You're a smart person. Let's look at this logically. 755 00:40:21,792 --> 00:40:23,667 How can you use so many of one thing 756 00:40:23,792 --> 00:40:25,833 when you can't get to any of it? 757 00:40:26,000 --> 00:40:28,667 - Like hats, you don't just need one. 758 00:40:28,833 --> 00:40:30,250 You use them for different purposes. 759 00:40:30,375 --> 00:40:33,417 Some of 'em are heavy, and some of 'em are lighter. 760 00:40:33,542 --> 00:40:35,292 They go with a different outfit. 761 00:40:36,208 --> 00:40:38,000 They serve different purposes. 762 00:40:38,125 --> 00:40:40,292 - Your outfits are always red, white, and blue. 763 00:40:40,375 --> 00:40:41,125 - Do you need... 764 00:40:41,250 --> 00:40:44,125 - And the hat. - Do you need them? 765 00:40:44,208 --> 00:40:45,833 It may be useful and have a purpose, 766 00:40:45,958 --> 00:40:48,208 but do you need them to survive? 767 00:40:49,125 --> 00:40:50,375 I think we all know the answer. 768 00:40:52,250 --> 00:40:55,792 She's thinking, "okay, well this item serves a purpose. 769 00:40:55,917 --> 00:40:58,917 "I used it last week, so I'm gonna keep it," 770 00:41:00,042 --> 00:41:03,667 but the reality is she doesn't need it, 771 00:41:03,792 --> 00:41:06,458 and she is not agreeing with that 772 00:41:06,583 --> 00:41:09,167 or seeing that side or thinking logically. 773 00:41:09,250 --> 00:41:10,833 - So just burn the house down. 774 00:41:11,000 --> 00:41:12,208 - No, we don't want to do that. 775 00:41:12,333 --> 00:41:15,583 - Throw everything out and put me in a nursing home, 776 00:41:15,708 --> 00:41:16,833 'cause that's where it's going. 777 00:41:16,958 --> 00:41:18,667 - No, it's not. No, it's not. 778 00:41:18,792 --> 00:41:19,958 - According to you. I mean, according- 779 00:41:20,042 --> 00:41:23,208 - According to whom? Nobody has said anything to that. 780 00:41:23,333 --> 00:41:25,958 - It's just a reframing of your mind. 781 00:41:26,042 --> 00:41:28,208 We don't need this stuff. 782 00:41:30,458 --> 00:41:31,833 We don't need it. 783 00:41:31,958 --> 00:41:32,833 - You don't. 784 00:41:32,958 --> 00:41:33,667 - You don't. 785 00:41:33,833 --> 00:41:35,125 - You don't. 786 00:41:35,208 --> 00:41:39,625 - "Need" and "need" is different definitions by each of you. 787 00:41:41,000 --> 00:41:43,917 - I feel pushing mom, it has to be done. 788 00:41:44,042 --> 00:41:45,125 She has to get to the point 789 00:41:45,208 --> 00:41:47,833 where it's either gonna go one of two directions. 790 00:41:48,000 --> 00:41:50,000 We're either gonna get this done 791 00:41:50,125 --> 00:41:52,500 or accomplish absolutely zero. 792 00:41:52,625 --> 00:41:54,417 She has to be pushed to that breaking point, 793 00:41:54,542 --> 00:41:57,500 and we cannot continue at the pace that we see today. 794 00:41:59,458 --> 00:42:01,625 We need you to understand and accept 795 00:42:01,708 --> 00:42:03,417 that we have to step up the pace. 796 00:42:03,542 --> 00:42:07,125 - So something different has to happen if something, 797 00:42:07,208 --> 00:42:09,500 a different result, is gonna happen with the house. 798 00:42:09,625 --> 00:42:12,417 And that is a must. - Oh. 799 00:42:12,542 --> 00:42:17,250 - A different result with the house is an absolute must. 800 00:42:17,375 --> 00:42:19,583 Whether you like that or not, that's a must. 801 00:42:22,250 --> 00:42:22,958 - Where you going, Lia? 802 00:42:23,042 --> 00:42:24,750 - I'm going home. 803 00:42:24,875 --> 00:42:26,083 - You're going where? 804 00:42:26,208 --> 00:42:27,083 - No, you're not. - Somewhere else. 805 00:42:27,208 --> 00:42:28,333 - No, you're not. - Excuse me, please. 806 00:42:28,458 --> 00:42:29,833 - No. 807 00:42:29,917 --> 00:42:31,208 - Lia, come back, please. 808 00:42:31,375 --> 00:42:33,083 - Sit down. Sit down and talk. - Please. 809 00:42:35,917 --> 00:42:37,375 - Dr. Zasio, myself, the family, 810 00:42:37,542 --> 00:42:40,042 we have all tried to coach her through this process 811 00:42:40,167 --> 00:42:42,833 to speed it up, and nothing seems to be working. 812 00:42:43,000 --> 00:42:44,667 I want to take Lia, Mark, and Dean 813 00:42:44,792 --> 00:42:46,083 inside of that front little room 814 00:42:46,208 --> 00:42:47,417 that we were able to clean out 815 00:42:47,542 --> 00:42:50,417 and just show 'em the slow progress that we've made. 816 00:42:52,667 --> 00:42:53,500 We brought you in here 817 00:42:53,625 --> 00:42:56,333 because this is very little space created. 818 00:42:56,500 --> 00:42:58,583 We're past day one, and we've literally created 819 00:42:58,708 --> 00:43:03,625 25 square feet of space in a 1600 square foot house. 820 00:43:05,042 --> 00:43:07,667 - With 25% of the time allotted for cleanup. 821 00:43:07,792 --> 00:43:11,542 - So we just want you to know, this is your pace, 822 00:43:11,667 --> 00:43:13,958 and if this is the way you want to do it, 823 00:43:14,083 --> 00:43:16,250 this is the result you're gonna get. 824 00:43:16,375 --> 00:43:18,458 You'll have three more days of 25 square feet. 825 00:43:18,542 --> 00:43:20,333 You'll have a hundred square feet, 75 square feet, 826 00:43:20,458 --> 00:43:22,167 depending on how fast you move. 827 00:43:23,625 --> 00:43:27,083 - That's not what I agreed to when we started. 828 00:43:27,208 --> 00:43:28,292 - Come back- - Then what did you agreed to? 829 00:43:28,375 --> 00:43:30,667 - Come here. Mom, please come here. 830 00:43:30,792 --> 00:43:31,833 - I'm out here. 831 00:43:32,000 --> 00:43:33,000 - Can you come back? 832 00:43:33,125 --> 00:43:35,292 - No, I don't want to come back there. 833 00:43:37,125 --> 00:43:38,667 - Okay, fine. We'll come out here. 834 00:43:41,917 --> 00:43:43,083 What did you not agree to? 835 00:43:43,208 --> 00:43:45,083 - Well, it feels like harassment. 836 00:43:45,208 --> 00:43:46,625 - We're not... No one's harassing you. 837 00:43:46,750 --> 00:43:47,500 - I said- 838 00:43:47,625 --> 00:43:48,667 - I know. - That's what it feels like. 839 00:43:48,833 --> 00:43:50,375 - But everyone cares about you. 840 00:43:50,500 --> 00:43:52,292 - It still feels like harassment. 841 00:43:52,417 --> 00:43:55,000 - Well, I understand why it feels like that, 842 00:43:55,167 --> 00:43:59,333 but is it possible to reframe that to understand 843 00:43:59,458 --> 00:44:03,417 that we're pushing you because we need you in a safe space? 844 00:44:03,542 --> 00:44:07,417 Is it possible to reframe that feeling, that emotion? 845 00:44:08,667 --> 00:44:10,250 Would you please try? 846 00:44:11,750 --> 00:44:14,625 - You don't see the danger in here? Mom? 847 00:44:16,083 --> 00:44:17,500 - Yeah- - You don't? 848 00:44:17,625 --> 00:44:18,792 - Sort of. 849 00:44:18,875 --> 00:44:20,708 - Let's focus on something bigger. 850 00:44:20,875 --> 00:44:22,875 What would make tomorrow better 851 00:44:23,042 --> 00:44:25,250 as far as the process and the result? 852 00:44:26,292 --> 00:44:28,292 How do we get a better result, 853 00:44:28,417 --> 00:44:31,000 more than five feet of clean space 854 00:44:31,167 --> 00:44:32,375 where you feel like you're in control, 855 00:44:32,542 --> 00:44:34,792 you're not missing things? 856 00:44:34,875 --> 00:44:36,417 I don't think it's possible. - Is there a way to get there? 857 00:44:37,875 --> 00:44:38,833 You believe there's no way 858 00:44:39,000 --> 00:44:40,583 to get this house cleaned up in time? 859 00:44:40,708 --> 00:44:42,625 - Not in your four days. 860 00:44:44,167 --> 00:44:45,833 - I can say, if you weren't here, 861 00:44:45,917 --> 00:44:47,167 - Mm hmm. we could certainly do it. 862 00:44:47,292 --> 00:44:48,375 So it's not that it's not possible, 863 00:44:48,500 --> 00:44:51,500 it's how we get there that we're struggling with. 864 00:44:51,625 --> 00:44:54,167 Can I give you the homework of thinking of a way 865 00:44:54,292 --> 00:44:57,167 where we can do things better tomorrow, 866 00:44:57,292 --> 00:44:59,208 and you let us know when we get here? 867 00:45:00,250 --> 00:45:01,167 What can you think of that would 868 00:45:01,250 --> 00:45:03,500 speed up the process for us? Okay? 869 00:45:03,667 --> 00:45:06,708 And let's see if we can't come up with something tomorrow. 870 00:45:06,833 --> 00:45:08,000 Is that fair? 871 00:45:08,083 --> 00:45:08,958 - I guess. 872 00:45:09,083 --> 00:45:09,833 - Okay. 873 00:45:10,875 --> 00:45:13,417 (gentle music) 874 00:45:15,375 --> 00:45:17,208 - Remember when I said I got you? 875 00:45:17,375 --> 00:45:21,583 We do, if you let us help. Okay? So let us help. 876 00:45:27,625 --> 00:45:30,292 - It's actually quite remarkable. 877 00:45:30,375 --> 00:45:34,833 I've never seen stuff stacked so high 878 00:45:34,958 --> 00:45:37,792 with so much little minutia. 879 00:45:37,875 --> 00:45:40,708 (intense music) 880 00:45:44,708 --> 00:45:46,125 - Could you imagine if there was a fire in this house? 881 00:45:46,250 --> 00:45:48,083 This place would fill a smoke instantly, 882 00:45:48,208 --> 00:45:49,333 and they're gonna be way in the back. 883 00:45:49,458 --> 00:45:50,583 There's no way they would find their way out, and- 884 00:45:50,708 --> 00:45:52,500 - [Mark] Not at all. - There's not a chance 885 00:45:52,625 --> 00:45:53,500 firefighters would find them in here. 886 00:45:53,625 --> 00:45:56,250 - Nope. It would be a body recovery. 887 00:45:56,375 --> 00:45:59,333 (intense music) 888 00:46:00,875 --> 00:46:02,083 Oh, that's a brick. 889 00:46:02,208 --> 00:46:02,833 - Half of a brick. - Well, it should go 890 00:46:02,958 --> 00:46:04,833 on our brick pile outside. 891 00:46:04,917 --> 00:46:06,500 - You wanna keep a broken brick? 892 00:46:06,625 --> 00:46:07,792 - Yes. 893 00:46:07,875 --> 00:46:09,042 - Okay. 894 00:46:09,208 --> 00:46:11,875 (intense music) 895 00:46:14,417 --> 00:46:15,625 - So can I give you that homework tonight 896 00:46:15,750 --> 00:46:20,458 of thinking of a way where we can do things better tomorrow, 897 00:46:20,542 --> 00:46:22,375 and you let us know when we get here 898 00:46:22,542 --> 00:46:24,250 of a better way to do things? 899 00:46:25,458 --> 00:46:28,375 (intense music) 900 00:46:33,250 --> 00:46:34,750 I gave her a homework assignment to just see 901 00:46:34,875 --> 00:46:37,167 if there's something that she can change about today 902 00:46:37,333 --> 00:46:39,833 that'll make the process easier and faster. 903 00:46:40,000 --> 00:46:40,500 Good morning, everyone. 904 00:46:40,583 --> 00:46:42,333 - [Group] Good morning. 905 00:46:42,458 --> 00:46:43,667 - Before we start, 906 00:46:43,750 --> 00:46:45,500 we have a new family member joining us just for today. 907 00:46:45,583 --> 00:46:47,167 Kelly, is that correct? Where are you at? 908 00:46:47,292 --> 00:46:48,667 Oh, I can't- (people laughing) 909 00:46:48,792 --> 00:46:50,500 Well, welcome. We could use all the support 910 00:46:50,625 --> 00:46:51,917 I think we can get. - Absolutely. 911 00:46:52,042 --> 00:46:54,042 - So hopefully you can help us out today. 912 00:46:54,167 --> 00:46:56,500 Lia, your homework assignment was to kind of think about 913 00:46:56,625 --> 00:46:58,667 how things could be different today, 914 00:46:58,792 --> 00:47:01,667 putting less stress on you but still making more progress. 915 00:47:01,750 --> 00:47:04,708 And did you think of any way to do that overnight? 916 00:47:04,833 --> 00:47:07,000 Make it easier on you and still make progress? 917 00:47:08,750 --> 00:47:09,958 - Well, the... 918 00:47:10,042 --> 00:47:10,875 - Mom? 919 00:47:13,042 --> 00:47:14,042 (sighs) 920 00:47:14,167 --> 00:47:17,583 We need you to let us decide what's best for you. 921 00:47:17,708 --> 00:47:20,417 - Then I need to get in the car and just leave. 922 00:47:20,542 --> 00:47:23,833 - We need you to be a part of this. 923 00:47:24,000 --> 00:47:26,958 If we don't get through this house, mom, it... 924 00:47:27,042 --> 00:47:27,917 - We're not going to. 925 00:47:29,083 --> 00:47:30,167 - Then you can't live in it. 926 00:47:30,250 --> 00:47:32,833 - Well, that's what I said. I'm just gonna walk away. 927 00:47:34,458 --> 00:47:36,583 - Well, what are you gonna do if we walk away? 928 00:47:36,708 --> 00:47:38,000 - Sit in the car and die. 929 00:47:39,375 --> 00:47:41,708 - Mom, we're trying to help you. 930 00:47:41,833 --> 00:47:43,250 We're not trying to hurt you. 931 00:47:43,375 --> 00:47:45,000 - And we want better for you. 932 00:47:45,083 --> 00:47:47,375 There's a tremendous amount of resources here 933 00:47:47,542 --> 00:47:49,542 to help you get there. And what about dad? 934 00:47:49,667 --> 00:47:52,292 Don't you think he deserves better than this? 935 00:47:52,417 --> 00:47:55,667 When he works so hard to take care of you and serve you, 936 00:47:55,792 --> 00:47:57,250 he deserves better than this. 937 00:47:59,333 --> 00:48:00,875 - Is any of this making any sense? 938 00:48:01,958 --> 00:48:03,833 - Can you answer, mom, please? 939 00:48:06,083 --> 00:48:09,750 - Yeah, but it doesn't make it any different for me. 940 00:48:10,833 --> 00:48:12,833 - Lia, is there one room in the house 941 00:48:12,917 --> 00:48:17,208 that we could just test you letting go of some control? 942 00:48:17,333 --> 00:48:19,667 I asked Ken earlier, and he said 943 00:48:19,792 --> 00:48:21,792 the breakfast room might be that room. 944 00:48:21,875 --> 00:48:23,750 Would you trust your boys to go 945 00:48:23,875 --> 00:48:26,292 through that room and make decisions? 946 00:48:26,375 --> 00:48:28,000 Let's just start with this one room. 947 00:48:28,125 --> 00:48:30,500 - It'd be a great baby step. What do you think, mom? 948 00:48:30,625 --> 00:48:31,833 - That's a great idea. 949 00:48:31,958 --> 00:48:34,750 - You'll still have 95% of the house full of your stuff. 950 00:48:36,417 --> 00:48:38,500 - Will you give us that permission? 951 00:48:38,625 --> 00:48:39,833 What do you say, mom? 952 00:48:39,917 --> 00:48:43,750 - Mom, can we make the decisions in the breakfast room? 953 00:48:44,833 --> 00:48:46,042 - Will you give us that? 954 00:48:47,167 --> 00:48:47,583 - Yeah. 955 00:48:47,708 --> 00:48:49,750 - Is that a game plan? 956 00:48:49,875 --> 00:48:51,292 Right here, put her here. - All in. 957 00:48:51,375 --> 00:48:54,917 - Put her here. (laughs) Ready, team? 958 00:48:55,042 --> 00:48:56,542 (laughing) 959 00:48:56,667 --> 00:48:58,333 - All right. - All right. 960 00:48:58,458 --> 00:48:59,625 Decision's been made. - Count of three. 961 00:48:59,708 --> 00:49:01,875 One, two, three. Break! 962 00:49:02,000 --> 00:49:02,833 - All right. 963 00:49:02,958 --> 00:49:05,333 - Thank you for at least letting us do this. 964 00:49:05,417 --> 00:49:06,875 It means a lot to everybody. 965 00:49:08,042 --> 00:49:13,125 (tense music) (workers speaking) 966 00:49:13,958 --> 00:49:15,083 This is a huge moment for us. 967 00:49:15,208 --> 00:49:17,833 This is the first time Lia is relinquishing control, 968 00:49:17,958 --> 00:49:20,667 so I just had some very clear ground rules for the boys 969 00:49:20,792 --> 00:49:23,125 that they don't just throw everything in the dumpster. 970 00:49:23,208 --> 00:49:25,375 They have to bring stuff out so that Lia knows 971 00:49:25,500 --> 00:49:26,833 there's some decisions being made, 972 00:49:26,958 --> 00:49:28,750 and that will help build her trust. 973 00:49:28,875 --> 00:49:30,083 - What do you think? One yard stick? 974 00:49:30,208 --> 00:49:31,833 - Yeah, let her keep a yard stick, 975 00:49:31,958 --> 00:49:33,625 although there's a million more. 976 00:49:36,125 --> 00:49:37,667 - Hey, guys, the dumpster's gonna get picked up 977 00:49:37,750 --> 00:49:39,625 in about 20 minutes, and it is only about... 978 00:49:39,708 --> 00:49:41,250 Not even a third full. 979 00:49:41,375 --> 00:49:44,792 So that means try to go fast and get more full. 980 00:49:44,875 --> 00:49:46,458 (objects clattering) - Aw, that feels good. Yeah. 981 00:49:46,583 --> 00:49:49,292 (intense music) 982 00:49:51,542 --> 00:49:52,833 The small breakfast area has been 983 00:49:52,958 --> 00:49:54,750 successfully cleaned by Lia's sons. 984 00:49:54,875 --> 00:49:57,375 Now it's time to bring her in, show them their work, 985 00:49:57,500 --> 00:49:58,875 and just see what her response is. 986 00:49:59,000 --> 00:50:00,917 That might fuel her, and it might scare her. 987 00:50:01,042 --> 00:50:03,167 We just don't know. So we're gonna test it. 988 00:50:04,708 --> 00:50:05,708 Come on in, Lia. 989 00:50:05,875 --> 00:50:10,667 (Lia breathing heavily) What do you think? 990 00:50:13,625 --> 00:50:15,083 - [Lia] It's a mess. 991 00:50:15,208 --> 00:50:16,250 - It's a mess? 992 00:50:16,375 --> 00:50:17,083 - Yeah. 993 00:50:18,708 --> 00:50:19,792 - It's a mess now? 994 00:50:20,708 --> 00:50:21,792 - Oh, yeah. 995 00:50:22,917 --> 00:50:25,083 - Can you find anything positive about the room? 996 00:50:27,250 --> 00:50:27,958 - It's empty. 997 00:50:29,750 --> 00:50:31,083 - Is that a good thing, Lia? 998 00:50:32,875 --> 00:50:34,292 - Not necessarily. 999 00:50:34,375 --> 00:50:35,542 - Okay. 1000 00:50:35,667 --> 00:50:38,708 So is it your preference that we just fill it back up again, 1001 00:50:38,833 --> 00:50:41,375 just bring everything back in again? 1002 00:50:41,500 --> 00:50:43,542 - Not all of it. 1003 00:50:43,667 --> 00:50:45,375 - This is gonna save the house, mom. 1004 00:50:46,667 --> 00:50:47,750 - If we can continue the rest of it. 1005 00:50:47,875 --> 00:50:50,292 - This isn't worth living here for. 1006 00:50:50,417 --> 00:50:52,292 - No, this is one step. 1007 00:50:52,375 --> 00:50:55,458 - Accomplishments like this throughout the rest of the house 1008 00:50:55,542 --> 00:50:56,833 is what's gonna save the house. 1009 00:50:58,625 --> 00:51:02,083 - Let's put a spin on it. I know you like sewing and crafts. 1010 00:51:02,208 --> 00:51:04,583 What about making this into a sewing room and a craft room, 1011 00:51:04,708 --> 00:51:07,708 and you can actually do something that you enjoy doing? 1012 00:51:08,667 --> 00:51:09,875 Would that be a positive? 1013 00:51:11,292 --> 00:51:13,083 - Never used it that way before, but... 1014 00:51:13,208 --> 00:51:14,667 - It could be anything you want. 1015 00:51:14,792 --> 00:51:15,833 - Mm hmm. - Mm hmm. 1016 00:51:15,958 --> 00:51:20,542 - So does this room represent the benefits 1017 00:51:20,667 --> 00:51:22,500 of continuing this process? 1018 00:51:24,708 --> 00:51:26,417 - Mm, yeah. 1019 00:51:26,542 --> 00:51:28,208 - Are you sure, Lia, or are you just saying that 1020 00:51:28,375 --> 00:51:31,000 because that seems like the right answer? 1021 00:51:32,833 --> 00:51:34,458 - It's what needs to be done. 1022 00:51:34,542 --> 00:51:38,375 - Okay. Will you let us keep going? 1023 00:51:38,542 --> 00:51:41,667 The next step is that kitchen, and that's a big step. 1024 00:51:41,750 --> 00:51:45,042 - This is what the entrance of your kitchen looks like. 1025 00:51:45,167 --> 00:51:45,875 - I know. 1026 00:51:47,667 --> 00:51:48,750 - Can we keep going? 1027 00:51:51,875 --> 00:51:53,333 Will you let us keep going, mom? 1028 00:51:53,458 --> 00:51:56,042 (intense music) 1029 00:52:08,083 --> 00:52:11,542 - We need your permission to go to the next level. 1030 00:52:13,083 --> 00:52:15,708 I hope Lia's happy enough to let us continue on 1031 00:52:15,833 --> 00:52:16,833 into the kitchen and laundry room. 1032 00:52:16,917 --> 00:52:19,750 Are you okay with us making your kitchen 1033 00:52:19,875 --> 00:52:21,292 safe and functional now? 1034 00:52:25,875 --> 00:52:26,500 - Thank you. 1035 00:52:26,583 --> 00:52:27,458 - [Cory] Sweet. Yes. 1036 00:52:27,583 --> 00:52:28,833 - [Robin] Okay. - [Cory] All right, perfect. 1037 00:52:28,958 --> 00:52:30,667 - Okay. - Thank you, guys. 1038 00:52:30,792 --> 00:52:31,500 Let's get started. 1039 00:52:31,583 --> 00:52:32,542 - Thanks, mom. 1040 00:52:32,708 --> 00:52:37,833 (intense music) (objects clattering) 1041 00:52:52,042 --> 00:52:56,000 - Okay, I wanted to get some more of those. 1042 00:52:56,167 --> 00:52:59,042 This goes with the phone stuff. 1043 00:52:59,208 --> 00:53:01,083 - So Lia, could we chat for a moment? 1044 00:53:04,083 --> 00:53:09,000 I'm not seeing any kind of strategy in place 1045 00:53:09,833 --> 00:53:12,375 to start reducing all the stuff. 1046 00:53:12,500 --> 00:53:17,500 It seems like you're just reorganizing it all. 1047 00:53:18,333 --> 00:53:19,417 - Mm, sort of. 1048 00:53:19,542 --> 00:53:20,458 - Okay. 1049 00:53:20,542 --> 00:53:22,958 So if we're just gonna reorganize the stuff, 1050 00:53:23,083 --> 00:53:25,625 what would be the purpose of doing all of this 1051 00:53:25,750 --> 00:53:27,583 if you're just reorganizing it 1052 00:53:27,708 --> 00:53:30,250 and gonna put it back in the house? 1053 00:53:30,375 --> 00:53:33,458 - Well, when it's organized, it'll take a lot less space. 1054 00:53:33,542 --> 00:53:38,375 We need a smaller box for phone equipment. 1055 00:53:38,500 --> 00:53:40,708 - Lia, can you just stop for a second? 1056 00:53:40,875 --> 00:53:43,208 - I don't like wasting the time. 1057 00:53:43,333 --> 00:53:46,250 - But there's really no purpose in us being here 1058 00:53:46,375 --> 00:53:49,042 if we're just bringing it out to take it back in. 1059 00:53:49,208 --> 00:53:50,250 How are we helping? 1060 00:53:50,375 --> 00:53:54,875 - We can get it into boxes. They'll be labeled. 1061 00:53:55,000 --> 00:53:59,083 - If you are looking for some hot cocoa, 1062 00:53:59,208 --> 00:54:03,458 you're gonna ask Ken to move 1063 00:54:03,542 --> 00:54:06,958 six or seven boxes, maybe 20 or 30 boxes, 1064 00:54:07,042 --> 00:54:09,792 because it's in the back of the living room, 1065 00:54:09,917 --> 00:54:12,333 to get a package of hot cocoa. 1066 00:54:13,458 --> 00:54:14,208 - Yeah. 1067 00:54:14,333 --> 00:54:17,333 - You are? - Yeah. I know it's there. 1068 00:54:19,375 --> 00:54:21,708 - Lia, do you believe that you have a problem with hoarding? 1069 00:54:21,875 --> 00:54:24,000 - Yeah. - Okay. 1070 00:54:24,167 --> 00:54:26,208 Are you interested in getting better? 1071 00:54:27,708 --> 00:54:30,208 (Lia mumbles) 1072 00:54:31,542 --> 00:54:34,000 How are we gonna change things and work on things 1073 00:54:34,125 --> 00:54:36,458 if you're not willing to take some direction? 1074 00:54:38,417 --> 00:54:42,167 I haven't made any headway with Lia at all. 1075 00:54:42,333 --> 00:54:45,542 She's not changing her thinking, 1076 00:54:45,708 --> 00:54:47,333 and that's part of the problem. 1077 00:54:47,417 --> 00:54:49,167 Because without changing your thinking, 1078 00:54:49,333 --> 00:54:51,083 you can't do anything different. 1079 00:54:52,458 --> 00:54:54,875 Right now, we're not accomplishing anything 1080 00:54:55,042 --> 00:54:56,875 but putting your stuff in boxes. 1081 00:54:57,042 --> 00:54:59,333 So are you interested in having a house 1082 00:54:59,458 --> 00:55:02,333 where you and Ken can interact with one another, 1083 00:55:02,458 --> 00:55:04,167 you can walk freely with one another, 1084 00:55:04,292 --> 00:55:07,708 you can be safe, you can sit next to each other, 1085 00:55:07,875 --> 00:55:09,125 your family can come and visit, 1086 00:55:09,208 --> 00:55:10,958 your grandchildren, your great-grandchildren? 1087 00:55:11,042 --> 00:55:12,625 Are you interested in all of that? 1088 00:55:14,375 --> 00:55:16,375 - Probably not very much. 1089 00:55:18,417 --> 00:55:20,500 - (sighs) So really, there's nothing that I can do 1090 00:55:20,625 --> 00:55:22,625 to help you at this point, it sounds like, 1091 00:55:22,750 --> 00:55:24,375 because you've pretty much made up your mind 1092 00:55:24,500 --> 00:55:25,833 that you're gonna do everything your way 1093 00:55:26,000 --> 00:55:27,042 and not take any direction. 1094 00:55:27,208 --> 00:55:28,833 - Well, this isn't my way though. 1095 00:55:28,958 --> 00:55:31,500 I'm not doing things my way. 1096 00:55:32,542 --> 00:55:33,667 - But what we're trying to do is give you 1097 00:55:33,792 --> 00:55:38,083 the right way to do it so that you can get better 1098 00:55:38,208 --> 00:55:40,833 and you and Ken can live in a safe, functioning home. 1099 00:55:41,000 --> 00:55:44,333 And this is not working. 1100 00:55:44,500 --> 00:55:48,333 Right now, the trajectory is that we're gonna 1101 00:55:48,500 --> 00:55:51,667 refill your house up, and there's not gonna be any space. 1102 00:55:53,167 --> 00:55:55,875 What Lia doesn't understand is the whole goal 1103 00:55:56,000 --> 00:55:58,542 of this process was to salvage her home, 1104 00:55:58,667 --> 00:56:01,333 to make it safe for the remaining years 1105 00:56:01,458 --> 00:56:03,500 that her and Ken have together. 1106 00:56:03,667 --> 00:56:06,000 But she's not keeping that in mind. 1107 00:56:06,125 --> 00:56:09,125 It does not seem to be a motivator. 1108 00:56:09,208 --> 00:56:11,833 The only thing that she is passionate about 1109 00:56:11,958 --> 00:56:13,708 is holding onto her stuff. 1110 00:56:15,167 --> 00:56:16,083 Ken, have you been happy 1111 00:56:16,208 --> 00:56:17,958 living in the home the way it's been? 1112 00:56:18,042 --> 00:56:18,833 - No. 1113 00:56:18,917 --> 00:56:20,000 - Okay. 1114 00:56:20,167 --> 00:56:22,292 Come around and talk to Lia about how you feel. 1115 00:56:22,417 --> 00:56:26,625 Tell Lia how you feel about the condition of the home. 1116 00:56:27,833 --> 00:56:31,167 - I think the condition that we have to live in 1117 00:56:31,250 --> 00:56:35,667 is very constrictive, very cumbersome at times, 1118 00:56:35,792 --> 00:56:40,750 trying to negotiate a passageway through there. 1119 00:56:42,333 --> 00:56:45,000 - This box, for instance, that she's holding onto, 1120 00:56:45,125 --> 00:56:49,042 if it's at the bottom of a stack of six boxes 1121 00:56:49,167 --> 00:56:53,333 and four aisles in of boxes that you will go in, 1122 00:56:53,458 --> 00:56:56,625 if she wants some cocoa, move all those boxes 1123 00:56:56,750 --> 00:57:00,167 and unpack the box to get a package of cocoa? 1124 00:57:00,250 --> 00:57:02,083 Is that something that you're willing to do? 1125 00:57:02,208 --> 00:57:05,833 - No. That's gotta be nearly impossible. 1126 00:57:05,958 --> 00:57:07,000 - Right. 1127 00:57:07,125 --> 00:57:10,125 - It becomes a very hard mental issue 1128 00:57:10,208 --> 00:57:12,042 trying to deal with trying to find something 1129 00:57:12,208 --> 00:57:13,375 when you don't know where it is. 1130 00:57:13,500 --> 00:57:16,875 And as I get older and my memory is getting worse... 1131 00:57:17,000 --> 00:57:17,875 - Mm hmm. 1132 00:57:19,208 --> 00:57:22,083 - It's going to get to be a point of impossibility. 1133 00:57:22,208 --> 00:57:23,458 - Right. 1134 00:57:23,542 --> 00:57:25,333 - Which means that we have to have a lot less stuff. 1135 00:57:25,417 --> 00:57:26,000 - Right. 1136 00:57:26,125 --> 00:57:28,208 - We're gonna have to let go. 1137 00:57:28,333 --> 00:57:30,292 - I'll just go down the street. 1138 00:57:32,708 --> 00:57:33,875 - We have to let go. 1139 00:57:34,042 --> 00:57:35,250 - Just take it all. 1140 00:57:36,292 --> 00:57:38,667 - What would be the harm of paring it down? 1141 00:57:40,042 --> 00:57:42,333 - I would not be me for the rest of whatever I have left, 1142 00:57:42,417 --> 00:57:44,500 if anything, of my life. - Okay. 1143 00:57:44,667 --> 00:57:47,667 So this stuff represents who you are as a person? 1144 00:57:47,792 --> 00:57:48,667 - Yep, a lot of it. 1145 00:57:48,792 --> 00:57:51,125 (intense music) 1146 00:57:51,250 --> 00:57:54,875 - All of us love you. And let me ask you this. 1147 00:57:56,125 --> 00:57:59,417 Does any of this material stuff love you? 1148 00:58:02,708 --> 00:58:05,458 - It's there when I want it and need it. 1149 00:58:07,750 --> 00:58:11,333 - And it does not love you. You only love it. 1150 00:58:12,708 --> 00:58:15,000 When you get to the point where you can have space 1151 00:58:15,125 --> 00:58:17,583 to do things that you love to do... 1152 00:58:17,708 --> 00:58:21,250 - The stuff I wanted to use will not be there for me to use. 1153 00:58:21,375 --> 00:58:23,333 - But it wasn't available to you before, 1154 00:58:23,458 --> 00:58:24,583 because it was buried. 1155 00:58:24,708 --> 00:58:27,958 That's the point we're trying to make to you, so... 1156 00:58:28,042 --> 00:58:29,000 - I know that. 1157 00:58:29,125 --> 00:58:30,167 - Not being available in your home 1158 00:58:30,292 --> 00:58:32,333 versus not being available ever, 1159 00:58:32,417 --> 00:58:34,458 they're the very same thing. 1160 00:58:34,542 --> 00:58:38,333 And so is it worth getting rid of some of the stuff 1161 00:58:38,458 --> 00:58:43,292 that can make your house livable so that you can embrace 1162 00:58:44,583 --> 00:58:49,750 your husband of 54 years for the remainder of your life? 1163 00:58:51,583 --> 00:58:54,083 For there is such loss in all this stuff, 1164 00:58:54,208 --> 00:58:55,875 such loss of memories. 1165 00:58:58,042 --> 00:58:59,667 - Do you want your grandchildren? 1166 00:58:59,750 --> 00:59:01,917 Do you want them to come here and hug you? 1167 00:59:03,375 --> 00:59:07,792 - I want to get busy working on sorting things. 1168 00:59:07,917 --> 00:59:11,167 - Well, then I'm going to have to throw more stuff away 1169 00:59:11,292 --> 00:59:12,708 than what you're willing to throw away. 1170 00:59:12,875 --> 00:59:13,792 - Oh, that's right. 1171 00:59:13,875 --> 00:59:16,708 I'm just gonna get in my car and drive off. 1172 00:59:18,958 --> 00:59:23,875 - No, you can't save everything that you have. 1173 00:59:24,542 --> 00:59:26,458 You've got to let it go. 1174 00:59:26,542 --> 00:59:29,083 - So take it away. 1175 00:59:29,208 --> 00:59:30,625 - All right. It's going. 1176 00:59:31,917 --> 00:59:33,000 - So am I. 1177 00:59:33,083 --> 00:59:35,750 (intense music) 1178 00:59:47,208 --> 00:59:49,917 (workers speaking) 1179 00:59:52,542 --> 00:59:56,792 - Ken confronts Lia and says, "the stuff is going." 1180 00:59:58,125 --> 00:59:59,833 And she flat out told him, 1181 00:59:59,917 --> 01:00:03,625 "if the stuff is going then, so am I." 1182 01:00:03,750 --> 01:00:06,708 We can't have Lia leaving, so I went and got Mark. 1183 01:00:06,833 --> 01:00:08,708 Can you go talk to her and try to reason with her? 1184 01:00:08,833 --> 01:00:12,083 I've tried everything I can possibly think of. 1185 01:00:12,208 --> 01:00:14,917 (intense music) 1186 01:00:17,958 --> 01:00:19,292 - What's going on? 1187 01:00:19,375 --> 01:00:20,917 - I'm going to the motel. - No. 1188 01:00:21,042 --> 01:00:23,417 We don't want that to happen, mom. We need you here. 1189 01:00:23,542 --> 01:00:25,500 No, we don't. - And we want you here. 1190 01:00:25,625 --> 01:00:27,333 - Well, dad doesn't. 1191 01:00:27,458 --> 01:00:29,000 - He does want you here. 1192 01:00:29,125 --> 01:00:31,083 Mom, can you look at me? 1193 01:00:31,208 --> 01:00:32,958 - No. - Why not? 1194 01:00:33,042 --> 01:00:33,917 - I'm leaving. 1195 01:00:35,083 --> 01:00:37,250 - I know there's a lot of negative feelings coming up, 1196 01:00:37,375 --> 01:00:39,375 but there's so much more positive 1197 01:00:39,500 --> 01:00:41,583 that's happening to outweigh the negatives. 1198 01:00:42,542 --> 01:00:44,333 - It's going, according to him. 1199 01:00:44,458 --> 01:00:46,500 - It's going to what you guys need 1200 01:00:46,583 --> 01:00:48,417 to have a house to live in. 1201 01:00:48,542 --> 01:00:49,833 - You won't listen to me. 1202 01:00:49,917 --> 01:00:50,875 - That's right. 1203 01:00:51,000 --> 01:00:53,583 - Mom. It takes two in a marriage. 1204 01:00:53,708 --> 01:00:55,583 You've gotta let dad be a part of this. 1205 01:00:55,708 --> 01:00:57,708 - Well, you're keeping too much stuff. 1206 01:00:57,833 --> 01:00:58,667 - Yeah. 1207 01:00:58,792 --> 01:01:01,458 It's stuff that you don't need right now- 1208 01:01:01,542 --> 01:01:02,875 - That you don't need. 1209 01:01:03,000 --> 01:01:05,833 - So let's just keep going. Please. 1210 01:01:07,583 --> 01:01:08,708 Don't bring it to an end. 1211 01:01:10,083 --> 01:01:13,667 We came to an agreement. Mom said she'd get back to work. 1212 01:01:13,792 --> 01:01:15,875 There is mouse poops in here. 1213 01:01:16,000 --> 01:01:17,250 - So dump them out. 1214 01:01:17,375 --> 01:01:21,042 - Mom, there's diseases in mouse poops. 1215 01:01:21,167 --> 01:01:22,958 - Where are all my rags? 1216 01:01:23,042 --> 01:01:24,208 - Mom, I threw them away because of- 1217 01:01:24,333 --> 01:01:26,167 - I'm using them right now. 1218 01:01:26,292 --> 01:01:28,583 - So you're wiping around mouse poop contamination. 1219 01:01:28,708 --> 01:01:31,917 That's not okay, mom. That's not okay. 1220 01:01:32,042 --> 01:01:34,500 (Robin sighs) 1221 01:01:34,583 --> 01:01:36,542 - All the times that I've worked with someone 1222 01:01:36,708 --> 01:01:38,208 who's struggling with hoarding behaviors, 1223 01:01:38,333 --> 01:01:42,250 I've never seen anybody hold onto the stuff that she does. 1224 01:01:42,375 --> 01:01:44,833 - How old is that? Let me see that. 1225 01:01:44,958 --> 01:01:45,750 - 7/04. 1226 01:01:46,792 --> 01:01:48,500 - You agree that's bad? - No, I don't. 1227 01:01:48,583 --> 01:01:50,167 - [Mark] Yes, that's bad, mom. 1228 01:01:50,250 --> 01:01:51,375 - 20 years old. - So? 1229 01:01:51,542 --> 01:01:53,083 What? It doesn't hurt it. 1230 01:01:53,208 --> 01:01:57,167 - Yes, it... Mom, this... 1231 01:02:00,625 --> 01:02:03,792 That's unbelievable for an RN. Mom. 1232 01:02:04,875 --> 01:02:06,583 - At this point, I'm feeling pretty defeated. 1233 01:02:06,708 --> 01:02:09,042 She's not following any of the standard rules 1234 01:02:09,167 --> 01:02:11,500 that are really important in this process, 1235 01:02:11,625 --> 01:02:14,667 such as letting go of expired items. 1236 01:02:14,833 --> 01:02:17,417 She won't hear it at all. 1237 01:02:17,542 --> 01:02:18,625 So at this point, 1238 01:02:18,708 --> 01:02:20,833 I think we're gonna have to wrap things up, 1239 01:02:20,917 --> 01:02:24,083 basically take another go at it tomorrow. 1240 01:02:31,083 --> 01:02:33,792 (intense music) 1241 01:02:37,167 --> 01:02:39,625 - We're gonna start today off with a tour of the house. 1242 01:02:39,708 --> 01:02:40,792 We're gonna show the whole family 1243 01:02:40,875 --> 01:02:43,458 everything that we've accomplished so far, 1244 01:02:43,542 --> 01:02:44,500 and that's the laundry room, 1245 01:02:44,583 --> 01:02:45,958 the kitchen, and the breakfast area. 1246 01:02:48,292 --> 01:02:50,625 What do you think, being able to walk in this way again? 1247 01:02:50,708 --> 01:02:52,833 - Does it feel good to be able to have a clear path? 1248 01:02:53,000 --> 01:02:57,958 - Where's all my stuff that I use? 1249 01:02:58,542 --> 01:02:59,750 - Okay, well... 1250 01:02:59,875 --> 01:03:02,833 As I thought, nothing positive out of Lia's mouth. 1251 01:03:02,958 --> 01:03:04,500 Very hard for her to focus 1252 01:03:04,625 --> 01:03:06,708 on anything positive through this process, 1253 01:03:06,833 --> 01:03:07,792 so I'm not expecting the rest 1254 01:03:07,917 --> 01:03:10,333 of the walkthrough to go very well at all. 1255 01:03:10,458 --> 01:03:14,208 - All right, so how does this feel? 1256 01:03:14,333 --> 01:03:15,000 - Awkward. 1257 01:03:15,667 --> 01:03:16,583 (Ken laughs) 1258 01:03:16,708 --> 01:03:17,667 - Okay. Because you're not used to it? 1259 01:03:17,792 --> 01:03:20,250 - Because I don't know where anything was. 1260 01:03:21,792 --> 01:03:23,667 - Is there something positive that you could say 1261 01:03:23,833 --> 01:03:27,167 about where we're at at this point, Lia? 1262 01:03:27,333 --> 01:03:28,500 - It looks nice. 1263 01:03:28,625 --> 01:03:31,167 - Okay, good. Yeah. We'll take that. 1264 01:03:31,250 --> 01:03:32,583 Ken, how are you feeling? 1265 01:03:32,708 --> 01:03:34,500 - Wow. (people laughing) 1266 01:03:34,583 --> 01:03:38,583 - Yes. I love that enthusiasm. There we go. 1267 01:03:38,708 --> 01:03:41,542 When we walk into the breakfast room, sure enough, 1268 01:03:41,667 --> 01:03:45,500 any positivity that we did have was gone again. 1269 01:03:45,625 --> 01:03:49,042 She just cannot see anything good happening 1270 01:03:49,167 --> 01:03:51,833 out of any of this without her stuff. 1271 01:03:51,917 --> 01:03:53,542 - The overwhelming feeling 1272 01:03:53,667 --> 01:03:56,875 is not knowing where everything is. 1273 01:03:58,000 --> 01:04:01,167 The positives are for everybody else. 1274 01:04:02,792 --> 01:04:04,333 - Well, we're trying to make you see the positives too. 1275 01:04:04,417 --> 01:04:05,458 - Yeah. 1276 01:04:05,583 --> 01:04:07,833 - Positive is you get to be in your home. 1277 01:04:07,958 --> 01:04:09,625 It's gonna be very positive for me. 1278 01:04:09,708 --> 01:04:11,083 - Yeah. (laughing) 1279 01:04:11,208 --> 01:04:13,917 - [Robin] Yay. - And that means a lot. 1280 01:04:14,042 --> 01:04:17,625 - Here's my goal, and I think everyone's goal, is safety. 1281 01:04:17,708 --> 01:04:19,542 Really, the last thing to do is your bedroom. 1282 01:04:19,708 --> 01:04:22,042 And I know that's a sensitive room. 1283 01:04:23,208 --> 01:04:25,833 That is the most severe bedroom I have ever seen 1284 01:04:25,958 --> 01:04:28,667 for fall hazards, things falling on you hazards, 1285 01:04:28,792 --> 01:04:30,833 and being trapped in there in a fire. 1286 01:04:31,000 --> 01:04:32,667 Is there any way we can clean your room 1287 01:04:32,750 --> 01:04:34,667 and organize it a little better? 1288 01:04:34,792 --> 01:04:36,250 - Let's go. 1289 01:04:36,375 --> 01:04:37,333 - Mom, what do you think? 1290 01:04:39,375 --> 01:04:41,542 - It's gotta be done. Please. 1291 01:04:41,708 --> 01:04:42,458 - (mumbling) I don't know. 1292 01:04:42,583 --> 01:04:43,583 - Trust me. - But there's so many 1293 01:04:43,708 --> 01:04:45,875 little things in there that I use, and... 1294 01:04:46,000 --> 01:04:47,208 - Will you let us do it? 1295 01:04:52,042 --> 01:04:52,833 - Yeah. - [Cory] Thank you. 1296 01:04:53,000 --> 01:04:54,750 - [Robin] Okay. - [Cory] Thank you, Lia. 1297 01:04:54,875 --> 01:04:57,000 Thank you. - [Robin] Okay. 1298 01:04:57,083 --> 01:04:58,333 Oh, okay. 1299 01:04:59,875 --> 01:05:00,750 - [Cory] Let's go get started, guys. (crosstalk) 1300 01:05:00,875 --> 01:05:01,500 - [Robin] Let's go ahead and get started. 1301 01:05:01,667 --> 01:05:02,375 - [Cory] Okay. 1302 01:05:02,542 --> 01:05:04,958 (tense music) 1303 01:05:27,542 --> 01:05:30,667 Come look at the freezer. We have to address this. 1304 01:05:30,792 --> 01:05:32,417 I know you don't believe in expiration dates, 1305 01:05:32,542 --> 01:05:35,583 so I guess what we're saying is you wanna keep all this? 1306 01:05:35,708 --> 01:05:40,417 - I don't know, but I don't want to take time right now 1307 01:05:40,542 --> 01:05:42,917 with you guys here to do that. 1308 01:05:43,042 --> 01:05:46,917 - We've got insects in there. We've got a lot of mold. 1309 01:05:47,042 --> 01:05:49,500 I wanna be really clear that you are intending to go 1310 01:05:49,625 --> 01:05:51,875 through this to see if there's any good, usable food. 1311 01:05:52,000 --> 01:05:54,167 - Yes. Yes. Yes. - It's destroyed. 1312 01:05:54,250 --> 01:05:55,208 - [Cory] Everything's decomposing. 1313 01:05:55,375 --> 01:05:57,875 - It's decomposing, and it's contaminated. 1314 01:05:59,333 --> 01:06:00,917 - You are a nurse. 1315 01:06:01,042 --> 01:06:03,000 How come you don't see the dangers in this stuff? 1316 01:06:03,125 --> 01:06:04,833 Why would you wanna go through this? 1317 01:06:04,958 --> 01:06:07,542 Tell me one thing you would wanna keep in there. 1318 01:06:07,667 --> 01:06:08,958 - The nutmegs. 1319 01:06:09,042 --> 01:06:10,167 - Where? 1320 01:06:10,333 --> 01:06:11,292 - Right there. 1321 01:06:12,833 --> 01:06:14,375 - Why do you wanna keep this? 1322 01:06:14,500 --> 01:06:16,042 - I use Nutmeg all the time 1323 01:06:16,167 --> 01:06:18,375 from Thanksgiving through the winter. 1324 01:06:18,542 --> 01:06:20,500 - You haven't used this in how many years? 1325 01:06:20,625 --> 01:06:22,250 - So? - How do you know 1326 01:06:22,375 --> 01:06:23,833 it's not gonna hurt? - It's sealed, it's not moldy. 1327 01:06:23,917 --> 01:06:26,917 (intense music) 1328 01:06:33,125 --> 01:06:35,042 (sighs) 1329 01:06:39,042 --> 01:06:42,917 - So we're talking with your mom right now 1330 01:06:43,042 --> 01:06:47,042 because she wants to take items out 1331 01:06:47,167 --> 01:06:49,375 and reuse them and clean them. 1332 01:06:49,542 --> 01:06:50,250 - And eat them? 1333 01:06:50,375 --> 01:06:51,458 - And eat them. 1334 01:06:52,542 --> 01:06:53,958 - Look at that. 1335 01:06:54,042 --> 01:06:57,667 It didn't even have to be refrigerated or frozen. 1336 01:06:57,792 --> 01:06:59,125 - You have to be kidding me. 1337 01:06:59,250 --> 01:07:02,083 - No. What? - You have to be kidding me. 1338 01:07:03,250 --> 01:07:04,417 How about I trade you some fresh? 1339 01:07:04,542 --> 01:07:05,417 I'll buy you some fresh nutmeg. 1340 01:07:05,542 --> 01:07:06,458 - So that isn't the issue. 1341 01:07:06,583 --> 01:07:07,708 (crosstalk) That is not the issue. 1342 01:07:07,833 --> 01:07:08,958 The issue is she does not want- 1343 01:07:09,042 --> 01:07:11,833 - I have containers that I would want to wipe down. 1344 01:07:11,958 --> 01:07:13,792 - She does not want Cory to go through this 1345 01:07:13,875 --> 01:07:14,917 because she wants to go through it. (crosstalk) 1346 01:07:15,042 --> 01:07:17,833 Salvage whatever food that she can, and utilize- 1347 01:07:17,958 --> 01:07:19,333 - You guys can go through other stuff. 1348 01:07:19,458 --> 01:07:21,458 - And utilize the containers in there. 1349 01:07:21,542 --> 01:07:24,833 - Yeah, mom, that is, so far, the most disgusting thing 1350 01:07:24,917 --> 01:07:26,000 I've seen in this whole house, 1351 01:07:26,125 --> 01:07:27,500 so let them just haul this out. 1352 01:07:29,167 --> 01:07:33,500 That's done deal. That is a no go. 1353 01:07:35,708 --> 01:07:38,333 Mom, come here. Mom, just stay here. 1354 01:07:38,458 --> 01:07:41,958 That's a no go. Will you please agree on that? 1355 01:07:42,042 --> 01:07:43,250 That's super unhealthy. 1356 01:07:43,375 --> 01:07:46,625 Be exposing yourself to all the spores 1357 01:07:46,750 --> 01:07:50,000 from those molds and mildew, that's super hazardous. 1358 01:07:50,167 --> 01:07:51,083 - Hey, you have a doctor, 1359 01:07:51,208 --> 01:07:54,333 you have two paramedics, and a nurse yourself. 1360 01:07:54,458 --> 01:07:56,292 This is a lot of medical knowledge in this room 1361 01:07:56,417 --> 01:07:58,333 to know that this is not healthy, 1362 01:07:58,458 --> 01:08:00,500 and anything in there is not healthy. 1363 01:08:00,625 --> 01:08:02,750 Gotta start with the first step, and that's letting go 1364 01:08:02,875 --> 01:08:04,875 of something that is absolutely unhealthy. 1365 01:08:06,000 --> 01:08:07,292 - Well, you're gonna do it. 1366 01:08:12,250 --> 01:08:15,000 - I am so worried about her. I can't even tell you. 1367 01:08:15,125 --> 01:08:18,333 This has taken it to a whole nother level. 1368 01:08:18,458 --> 01:08:21,292 (intense music) 1369 01:08:28,042 --> 01:08:29,958 - Mom is wanting to keep some of the food 1370 01:08:30,042 --> 01:08:32,583 and some of the containers that's in that freezer. 1371 01:08:35,125 --> 01:08:36,292 It's mind boggling. 1372 01:08:38,375 --> 01:08:40,292 Honestly, I'm a little concerned. 1373 01:08:40,375 --> 01:08:42,917 Is that the beginning of dementia creeping in? 1374 01:08:44,458 --> 01:08:47,333 That kind of disconnect for self care is... 1375 01:08:49,083 --> 01:08:50,875 - Let's get Ken in here. Let's get your dad in here. 1376 01:08:51,042 --> 01:08:51,917 - Yeah, I'll get him. 1377 01:08:53,417 --> 01:08:56,292 (workers speaking) 1378 01:08:58,208 --> 01:09:03,167 - Hey, Ken, I have brought her in to show her the freezer, 1379 01:09:03,250 --> 01:09:07,167 and she insists that even though this freezer doesn't work, 1380 01:09:07,292 --> 01:09:09,958 she is insisting on keeping this. 1381 01:09:10,042 --> 01:09:12,083 - She said she wants to keep this? 1382 01:09:12,208 --> 01:09:15,292 - Yes. She said, "do not touch my freezer. 1383 01:09:15,375 --> 01:09:17,208 "I wanna keep the food. I wanna clean the food. 1384 01:09:17,333 --> 01:09:19,167 "I wanna keep what food I can, 1385 01:09:19,250 --> 01:09:21,917 "and I wanna keep all the containers that are in there, 1386 01:09:22,042 --> 01:09:24,208 "as well as the blue ice packs." 1387 01:09:24,375 --> 01:09:25,167 - I'm sorry. 1388 01:09:27,917 --> 01:09:28,625 - Yes. - Yes. 1389 01:09:30,125 --> 01:09:33,625 - So if she wants to keep this... 1390 01:09:33,708 --> 01:09:34,833 - Oh, it stinks. 1391 01:09:34,958 --> 01:09:36,042 - Okay? 1392 01:09:36,208 --> 01:09:39,125 If she wants to keep that, then you can now see 1393 01:09:39,250 --> 01:09:42,083 why she's having so much trouble with all the other stuff. 1394 01:09:43,542 --> 01:09:46,833 - Yeah. How that is valuable to her is incomprehensible. 1395 01:09:46,917 --> 01:09:48,125 - Yeah, no kidding. 1396 01:09:50,042 --> 01:09:52,583 - The way we operate is we don't get rid of things 1397 01:09:52,708 --> 01:09:53,583 without somebody's permission, 1398 01:09:53,708 --> 01:09:56,750 but this is half your food, half your freezer. 1399 01:09:56,875 --> 01:10:01,292 Do you give permission for Cory's team to get rid of this? 1400 01:10:03,583 --> 01:10:04,375 - Yes. 1401 01:10:04,500 --> 01:10:05,375 - Okay. 1402 01:10:05,500 --> 01:10:06,750 So if you could please tell Lia that you have 1403 01:10:06,875 --> 01:10:09,667 made an executive decision, the freezer is going, 1404 01:10:09,750 --> 01:10:12,292 and then Cory and his team can make it happen? 1405 01:10:12,375 --> 01:10:13,792 Lay down the law there, Ken. 1406 01:10:13,875 --> 01:10:16,708 (intense music) 1407 01:10:17,708 --> 01:10:18,542 - Clothing. 1408 01:10:23,042 --> 01:10:23,833 - Hello. 1409 01:10:23,958 --> 01:10:25,458 - Hello. What you been doing? 1410 01:10:27,125 --> 01:10:28,333 - Looking at stuff. 1411 01:10:28,458 --> 01:10:29,333 - Where? 1412 01:10:31,042 --> 01:10:32,042 - The freezer. 1413 01:10:35,042 --> 01:10:36,208 We're gonna get rid of it. 1414 01:10:37,708 --> 01:10:42,333 It is going to be a hazard that we cannot fix, 1415 01:10:42,458 --> 01:10:45,042 and we got this team here that can fix the hazard. 1416 01:10:45,167 --> 01:10:46,583 Okay? It's going away. 1417 01:10:48,208 --> 01:10:50,208 We're not keeping any of it. 1418 01:10:50,375 --> 01:10:52,833 - No, I don't agree with that. 1419 01:10:52,917 --> 01:10:53,917 - Huh? 1420 01:10:54,042 --> 01:10:55,750 - I said I don't agree with that part. 1421 01:10:57,042 --> 01:10:58,625 - All right. I give them permission. 1422 01:11:01,000 --> 01:11:02,125 - It's going. 1423 01:11:02,208 --> 01:11:05,833 (intense music) 1424 01:11:05,958 --> 01:11:07,250 - I'm really proud of Ken. 1425 01:11:07,375 --> 01:11:10,083 He's starting to take ownership of this house 1426 01:11:10,208 --> 01:11:12,042 and what he wants for this house, 1427 01:11:12,167 --> 01:11:13,917 and that's really important, 1428 01:11:14,042 --> 01:11:17,375 because his life is at stake also 1429 01:11:17,500 --> 01:11:19,458 if this house doesn't get cleaned up. 1430 01:11:22,708 --> 01:11:25,333 (intense music) 1431 01:11:46,750 --> 01:11:47,667 - Please stop! 1432 01:11:49,458 --> 01:11:52,333 Stuff is going away that I don't want going away. 1433 01:11:52,500 --> 01:11:55,208 - Okay. Well, do you want to talk to your sons? 1434 01:11:55,375 --> 01:11:56,750 We gave them control. 1435 01:11:56,875 --> 01:11:58,292 - Oh, yeah. 1436 01:11:58,375 --> 01:11:59,542 - What's going in? 1437 01:11:59,667 --> 01:12:03,125 - Oh, I see blankets. I see pillows. 1438 01:12:04,542 --> 01:12:08,792 - Okay, but we have about 40 boxes just with bedding, 1439 01:12:08,917 --> 01:12:13,500 pillows, cloth, clothing, everything around your bed. 1440 01:12:13,583 --> 01:12:15,667 Boxes and boxes and boxes and boxes. 1441 01:12:15,833 --> 01:12:18,917 So I don't think you need the extra pillows and blankets 1442 01:12:19,042 --> 01:12:20,042 they're letting go. - You wouldn't, 1443 01:12:20,167 --> 01:12:24,000 but I have a lot of different pillow needs. 1444 01:12:24,083 --> 01:12:25,042 - Like what? Let's go through 'em. 1445 01:12:25,167 --> 01:12:26,125 What are your pillow needs? 1446 01:12:26,250 --> 01:12:28,625 - Depends on where I am and what I'm doing. 1447 01:12:28,708 --> 01:12:30,500 - Well, right now, you can only be on your bed. 1448 01:12:30,625 --> 01:12:32,625 So there's not so much you can do on there 1449 01:12:32,708 --> 01:12:36,292 except sit or lay. How many pillows do you need? Justify it. 1450 01:12:37,708 --> 01:12:39,542 Tell me why you need 'em. This is what I need to know. 1451 01:12:39,667 --> 01:12:42,500 I will have this conversation with you, and I'll dig it out, 1452 01:12:42,583 --> 01:12:44,500 but let's have an honest conversation why you need 1453 01:12:44,667 --> 01:12:46,208 so many pillows when we have saved you 1454 01:12:46,375 --> 01:12:47,250 boxes and boxes of them already. 1455 01:12:47,375 --> 01:12:49,792 - But there's different kinds of pillows. 1456 01:12:49,917 --> 01:12:51,083 - Those were regular pillows, weren't they? 1457 01:12:51,208 --> 01:12:54,667 - No. Well, one was like a neck pillow. 1458 01:12:54,833 --> 01:12:56,208 - Okay, but we already have neck pillows. 1459 01:12:56,333 --> 01:12:58,292 - But they're not all the same. 1460 01:12:59,875 --> 01:13:03,708 - How many neck pillows can you possibly use or need? 1461 01:13:03,833 --> 01:13:05,500 Right now, where those are coming from, 1462 01:13:05,583 --> 01:13:07,208 those have been buried behind that wall 1463 01:13:07,333 --> 01:13:09,667 of clothing for years in your room. 1464 01:13:09,792 --> 01:13:11,875 You would've never, ever gotten to it. 1465 01:13:13,125 --> 01:13:14,875 - I want them available to me, please. 1466 01:13:19,458 --> 01:13:21,333 - I don't know. I don't know how to help you at this point. 1467 01:13:21,458 --> 01:13:23,792 I really don't. You're just giving up. 1468 01:13:23,875 --> 01:13:24,625 - Mm hmm. 1469 01:13:24,750 --> 01:13:25,500 - Why? 1470 01:13:26,375 --> 01:13:27,625 - Because it's too much. 1471 01:13:30,708 --> 01:13:33,500 - She's upset because a pillow was thrown in the dumpster, 1472 01:13:33,583 --> 01:13:36,292 even though she had already given her sons 1473 01:13:36,375 --> 01:13:38,875 permission and trust to make decisions. 1474 01:13:39,000 --> 01:13:41,667 But I think she's starting to have regrets about that. 1475 01:13:41,792 --> 01:13:45,125 (intense music) 1476 01:13:45,208 --> 01:13:47,500 Lia, at this point, do you want us to stop? 1477 01:13:47,625 --> 01:13:52,667 - I want to stop throwing stuff from the bedroom away. 1478 01:13:53,542 --> 01:13:54,542 - Okay. - Okay, we can do that. 1479 01:13:54,667 --> 01:13:57,542 - We can do that. The bedroom is hands off. 1480 01:14:00,583 --> 01:14:02,542 - Stop working in the bedroom. 1481 01:14:02,667 --> 01:14:03,375 - All right. 1482 01:14:03,542 --> 01:14:06,417 (intense music) 1483 01:14:17,708 --> 01:14:19,875 - You basically said that you wanted us to go ahead 1484 01:14:20,042 --> 01:14:23,833 and stop in the bedroom, which your boys did. 1485 01:14:23,917 --> 01:14:26,000 So nothing else has been taken out. 1486 01:14:26,125 --> 01:14:30,375 It's our understanding that at this point, the plan is, 1487 01:14:30,500 --> 01:14:32,833 Lia, you're gonna work on going through these boxes, 1488 01:14:32,917 --> 01:14:34,417 and then that's gonna be basically it. 1489 01:14:34,542 --> 01:14:37,083 Is that what you're telling us? 1490 01:14:37,208 --> 01:14:38,500 - I guess. 1491 01:14:38,625 --> 01:14:39,458 - Okay. 1492 01:14:39,542 --> 01:14:42,417 So essentially what this means is that, 1493 01:14:42,542 --> 01:14:44,292 with the amount of boxes that are left over, 1494 01:14:44,375 --> 01:14:47,083 we're gonna fill up that one room that's empty, 1495 01:14:47,208 --> 01:14:51,833 and it will lead, once again, to difficulty with mobility 1496 01:14:51,958 --> 01:14:55,667 in the house and safety with regard to fire 1497 01:14:55,750 --> 01:14:58,792 and ability to exit, which means that this home 1498 01:14:58,875 --> 01:15:00,208 is not gonna be livable. 1499 01:15:00,375 --> 01:15:02,500 So I guess I have to ask you, Ken, 1500 01:15:02,583 --> 01:15:04,375 what does this mean for moving forward? 1501 01:15:04,500 --> 01:15:06,833 Because we're actually gonna leave 1502 01:15:06,958 --> 01:15:09,208 with the house in the same condition. 1503 01:15:09,333 --> 01:15:12,333 - That I'm gonna have to just... (sighs) 1504 01:15:17,625 --> 01:15:20,750 Force the issue of taking and getting rid of stuff, 1505 01:15:22,333 --> 01:15:23,708 which I haven't done before. 1506 01:15:23,833 --> 01:15:25,750 - But it's the right thing to do if... 1507 01:15:27,583 --> 01:15:29,708 - Well, just dump everything. 1508 01:15:29,875 --> 01:15:32,208 - Well, honestly, yes. That's what I'm asking you. 1509 01:15:32,375 --> 01:15:33,958 If you wanna live here... 1510 01:15:34,042 --> 01:15:36,458 You can't stay in this house anymore the way it is. 1511 01:15:36,542 --> 01:15:38,500 - So I'm homeless. 1512 01:15:40,375 --> 01:15:44,125 - That's up to you. None of us feel like that. 1513 01:15:44,208 --> 01:15:47,917 - Lia, Lia, look me in the eye. 1514 01:15:48,042 --> 01:15:48,750 - I hear you. 1515 01:15:50,792 --> 01:15:52,417 - We're gonna get rid of the stuff. 1516 01:15:52,542 --> 01:15:53,542 - Thank you. 1517 01:15:53,667 --> 01:15:55,750 Only I'm not sitting in the car. I'm going away. 1518 01:15:59,750 --> 01:16:01,792 - I want you to sit in the car and rest. 1519 01:16:03,458 --> 01:16:04,250 (car engine starts) 1520 01:16:04,375 --> 01:16:05,917 - Who's leaving? Is that her? 1521 01:16:07,667 --> 01:16:08,583 Well, where do they think they're going? 1522 01:16:08,708 --> 01:16:11,833 I think he's just parking behind her car. 1523 01:16:11,958 --> 01:16:14,375 Good move, dad. (laughs) 1524 01:16:15,375 --> 01:16:17,333 - Stay here and rest. 1525 01:16:17,417 --> 01:16:18,375 - I can't get out. 1526 01:16:18,500 --> 01:16:20,375 - That's right. I did that on purpose. 1527 01:16:20,542 --> 01:16:23,083 (intense music) 1528 01:16:26,875 --> 01:16:30,667 (tense music) (workers speaking) 1529 01:16:35,625 --> 01:16:37,500 I pulled my car up behind her 1530 01:16:37,583 --> 01:16:39,333 just to make sure she doesn't leave, 1531 01:16:39,500 --> 01:16:41,583 'cause I want her to sit there and rest, 1532 01:16:41,708 --> 01:16:44,083 but I told her I'm getting rid of stuff. 1533 01:16:46,708 --> 01:16:48,667 So do it, please. 1534 01:16:48,750 --> 01:16:51,542 Let's do it as fast as we can and get rid of it. 1535 01:16:51,667 --> 01:16:53,792 - I would say for the next hour, hour and a half, 1536 01:16:53,917 --> 01:16:56,167 do as much as we can to get that one dumpster full 1537 01:16:56,292 --> 01:16:58,917 from your bedroom, hallway, and the bathroom. Sound good? 1538 01:16:59,042 --> 01:16:59,625 - Yes. 1539 01:16:59,750 --> 01:17:00,792 - [Cory] Okay. - All right. 1540 01:17:00,917 --> 01:17:01,750 - Well, let's not waste any more time. 1541 01:17:01,875 --> 01:17:02,542 - All right. - All right. 1542 01:17:02,708 --> 01:17:04,000 (intense music) 1543 01:17:04,125 --> 01:17:07,333 - I'm really proud of Ken, because prior to our arrival, 1544 01:17:07,458 --> 01:17:10,500 he wasn't able to take a stand. 1545 01:17:10,583 --> 01:17:11,542 He simply allowed the stuff 1546 01:17:11,667 --> 01:17:14,583 to come in and took direction from Lia. 1547 01:17:15,708 --> 01:17:18,542 Now he puts his foot down. 1548 01:17:18,667 --> 01:17:23,458 He's half of this house, and he just wants it to be safe. 1549 01:17:26,292 --> 01:17:29,000 - If they're taking that, can you guys take some loads? 1550 01:17:31,375 --> 01:17:33,125 Look at that muscle. 1551 01:17:34,667 --> 01:17:36,625 - We have Mark, Dean, and Priscilla in the bedroom 1552 01:17:36,750 --> 01:17:38,500 with a lot of my Steri-Clean crew, 1553 01:17:38,583 --> 01:17:40,250 and they are really moving fast, 1554 01:17:40,375 --> 01:17:41,583 and everything is coming outta there. 1555 01:17:41,708 --> 01:17:44,625 (intense music) 1556 01:17:53,833 --> 01:17:56,333 So this last push, kind of forced by Ken, 1557 01:17:56,458 --> 01:18:00,500 got them past the crisis of not having a functional house. 1558 01:18:00,583 --> 01:18:03,708 They now have a kitchen, a bathroom, a bedroom, 1559 01:18:03,833 --> 01:18:05,542 laundry room, all the things that we needed 1560 01:18:05,708 --> 01:18:07,167 for this house to not be reported. 1561 01:18:08,542 --> 01:18:09,542 Tomorrow morning, we're gonna start 1562 01:18:09,667 --> 01:18:11,167 tackling that living room wall. 1563 01:18:11,250 --> 01:18:12,458 That's a big project, and I just don't know 1564 01:18:12,542 --> 01:18:13,917 that we have enough time. 1565 01:18:14,042 --> 01:18:19,042 (intense music) (objects clattering) 1566 01:18:22,667 --> 01:18:25,042 (tense music) 1567 01:18:30,167 --> 01:18:33,500 So when I arrived this morning, Ken and all three sons 1568 01:18:33,583 --> 01:18:35,333 wanted to get cleaning right away. 1569 01:18:35,458 --> 01:18:36,792 Last little push here. 1570 01:18:38,792 --> 01:18:41,667 We'd love to get this living room clean today, if we could. 1571 01:18:41,792 --> 01:18:44,417 Okay? I know you guys want it probably more than I do. 1572 01:18:44,542 --> 01:18:46,542 - Faster, faster, faster. 1573 01:18:46,667 --> 01:18:47,500 - When it's full, just hand 'em out. 1574 01:18:47,625 --> 01:18:50,208 - Here's one, Priscilla. Go on out. 1575 01:18:51,417 --> 01:18:52,083 - Let's go, guys. 1576 01:18:53,667 --> 01:18:55,333 (crosstalk) - Food, jars. 1577 01:18:55,500 --> 01:18:56,167 - Food? - Careful of the bottom. 1578 01:18:56,292 --> 01:18:58,208 - Okay. 1579 01:18:58,333 --> 01:19:01,458 (objects clattering) 1580 01:19:01,542 --> 01:19:02,542 Where's the glove? 1581 01:19:02,708 --> 01:19:03,375 - It went out. 1582 01:19:03,542 --> 01:19:04,833 - Oh. 1583 01:19:07,667 --> 01:19:09,167 - So the cleaners have just arrived. 1584 01:19:09,250 --> 01:19:10,708 They're gonna start cleaning the areas of the house 1585 01:19:10,833 --> 01:19:12,833 that we were able to declutter. 1586 01:19:12,917 --> 01:19:13,875 Hopefully they can get to some more 1587 01:19:14,000 --> 01:19:15,750 by the time we get done with other rooms. 1588 01:19:15,875 --> 01:19:20,833 (workers speaking indistinctly) (intense music) 1589 01:19:25,125 --> 01:19:25,500 - Here. 1590 01:19:25,625 --> 01:19:26,833 - Yup. 1591 01:19:28,000 --> 01:19:30,500 The mad rush where the cleaners are doing their job, 1592 01:19:30,583 --> 01:19:32,000 we have some staging going on. 1593 01:19:34,875 --> 01:19:36,667 We've now finished everything, and we're gonna bring 1594 01:19:36,792 --> 01:19:39,417 the family in to see the newly decluttered home. 1595 01:19:39,542 --> 01:19:42,250 (intense music) 1596 01:19:48,208 --> 01:19:49,875 - Hello, family. 1597 01:19:51,667 --> 01:19:52,917 - What do you think? 1598 01:19:53,042 --> 01:19:55,292 (tense music) 1599 01:19:56,375 --> 01:19:58,000 - Oh, it's wonderful. 1600 01:20:00,792 --> 01:20:03,375 - Is this the kitchen? (people laughing) 1601 01:20:03,542 --> 01:20:06,750 - [Cory] Lia, how you feeling? Give us one positive. 1602 01:20:06,875 --> 01:20:08,708 - There's lots of room. 1603 01:20:08,833 --> 01:20:10,625 - [Group] Yay! 1604 01:20:10,708 --> 01:20:12,333 - And you got your walker in here. (crosstalk) 1605 01:20:12,417 --> 01:20:13,958 - Yeah. 1606 01:20:14,083 --> 01:20:16,375 I'm not supposed to be using the walker 1607 01:20:16,500 --> 01:20:18,833 any more than I have to. (laughing) 1608 01:20:18,958 --> 01:20:21,042 - Lia, I've seen you just literally chuckle twice, 1609 01:20:21,167 --> 01:20:24,083 and that is twice more than the entire week. 1610 01:20:24,208 --> 01:20:28,833 So I hope that underneath all of this new space and stuff, 1611 01:20:28,958 --> 01:20:31,417 there truly is some happiness there. 1612 01:20:31,542 --> 01:20:33,583 No one pushed you for any other reason 1613 01:20:33,708 --> 01:20:35,833 except for you and Ken to have a better life here, 1614 01:20:35,958 --> 01:20:37,875 and a safer life. That's it. - Yes, absolutely. 1615 01:20:38,042 --> 01:20:42,292 - I know that, and I appreciate all of you people. 1616 01:20:42,375 --> 01:20:43,542 - [Cory] Aw. 1617 01:20:43,708 --> 01:20:44,875 - And all of the work you've done. 1618 01:20:45,000 --> 01:20:49,458 And I know that it seems like I haven't reacted very well. 1619 01:20:49,542 --> 01:20:51,708 - Well, we understand it's stressful. 1620 01:20:51,833 --> 01:20:56,208 We do. We truly do. And you guys are worth it. 1621 01:20:56,375 --> 01:21:00,750 Great to hear her recognize and say that during the cleanup, 1622 01:21:00,875 --> 01:21:03,333 she maybe hadn't been behaving so well, 1623 01:21:03,458 --> 01:21:06,333 but that she truly appreciated all the labor of love 1624 01:21:06,458 --> 01:21:08,208 that everybody was doing for her. 1625 01:21:09,542 --> 01:21:10,708 - Come on in, Lia. 1626 01:21:12,333 --> 01:21:15,375 (gentle bright music) 1627 01:21:21,375 --> 01:21:22,250 - [Group] Wow. 1628 01:21:22,375 --> 01:21:24,375 - So a little different in here too, Lia. 1629 01:21:24,500 --> 01:21:27,250 - I haven't seen any of this furniture for years. 1630 01:21:27,375 --> 01:21:28,792 (people laughing) 1631 01:21:28,917 --> 01:21:31,000 - I've never seen this part of the floor, 1632 01:21:31,125 --> 01:21:32,000 ever, in my entire life. (crosstalk) 1633 01:21:32,125 --> 01:21:34,708 - You did when you were tiny, but... 1634 01:21:34,833 --> 01:21:35,750 - That's where your crib was. 1635 01:21:35,875 --> 01:21:39,000 - Yeah, I was in the crib right there. 1636 01:21:40,250 --> 01:21:42,542 - And what do you think of the bed you're sitting on? 1637 01:21:42,667 --> 01:21:43,875 You don't have to crawl over each other 1638 01:21:44,042 --> 01:21:44,708 to get in and out anymore. 1639 01:21:44,833 --> 01:21:46,208 - It's gotta be moved this way 1640 01:21:46,375 --> 01:21:47,958 so he can get in on the other side. 1641 01:21:48,083 --> 01:21:49,333 - Well, he can. There's plenty of room. 1642 01:21:49,458 --> 01:21:51,458 - If he could get in before, he can get in now. 1643 01:21:51,542 --> 01:21:54,667 (people laughing) Let's be serious. 1644 01:21:54,750 --> 01:21:56,750 He just doesn't need a trapeze to do it. 1645 01:21:57,875 --> 01:22:00,083 - I can't tell you how relieved we are 1646 01:22:00,208 --> 01:22:03,917 that they now have a safe place to live. 1647 01:22:04,042 --> 01:22:07,708 Mom played hardball, but in the end, 1648 01:22:07,833 --> 01:22:09,917 we got what we needed to get done. 1649 01:22:10,875 --> 01:22:14,042 She did good. Very proud of her. 1650 01:22:17,375 --> 01:22:19,792 (light music) 1651 01:22:23,833 --> 01:22:24,917 - [Speaker] Does this room feel huge? 1652 01:22:25,042 --> 01:22:26,792 - [Robin] Mm hmm. - My goodness. 1653 01:22:26,875 --> 01:22:28,375 - [Speaker] Just, wow. 1654 01:22:28,500 --> 01:22:30,333 - Overall, Lia, what do you think of this room? 1655 01:22:30,417 --> 01:22:33,667 Do you see yourself and Ken sitting in here? 1656 01:22:33,750 --> 01:22:35,667 - If other people are around. 1657 01:22:35,750 --> 01:22:36,833 - Well, now you can 1658 01:22:36,958 --> 01:22:38,333 have other people. - But it's nice. 1659 01:22:38,458 --> 01:22:39,375 - Yeah. 1660 01:22:39,542 --> 01:22:42,333 - The key is, the rooms that your family and Cory 1661 01:22:42,458 --> 01:22:46,042 were able to clear out are now livable. 1662 01:22:46,167 --> 01:22:51,458 And most importantly, we have resolved the crisis of safety. 1663 01:22:52,750 --> 01:22:54,458 - I am so thankful. 1664 01:22:54,542 --> 01:22:56,333 I'm not gonna have to make that phone call to the city 1665 01:22:56,417 --> 01:23:00,000 or to the state to report the living conditions. 1666 01:23:00,083 --> 01:23:03,000 - There is obviously more still to do, 1667 01:23:03,083 --> 01:23:06,625 but we are going to be providing you with aftercare, 1668 01:23:06,708 --> 01:23:08,417 and there's two pieces to the aftercare. 1669 01:23:08,542 --> 01:23:09,708 There's gonna be the therapy, 1670 01:23:09,833 --> 01:23:13,417 and then there is an organizer that will continue to come in 1671 01:23:13,542 --> 01:23:18,208 and help you sort and hopefully purge 1672 01:23:18,333 --> 01:23:22,792 so that the other rooms can become similar to these. 1673 01:23:22,875 --> 01:23:27,500 We are so grateful for your love and support, so thank you. 1674 01:23:27,625 --> 01:23:29,625 - [Group] Thank you. No, thank you. Thank you guys. 1675 01:23:29,708 --> 01:23:30,417 - [Robin] Absolutely. 1676 01:23:31,958 --> 01:23:34,000 - I do appreciate everybody's help. 1677 01:23:34,083 --> 01:23:35,958 - Thank you, Lia. - Thank you. That means a lot. 1678 01:23:36,083 --> 01:23:38,625 - It does. - It does. It does mean a lot. 1679 01:23:38,708 --> 01:23:41,083 And Ken, I know you took the lead 1680 01:23:41,208 --> 01:23:43,250 and started to make a lot of decisions, 1681 01:23:43,375 --> 01:23:46,333 and we thank you for that, because I don't believe 1682 01:23:46,417 --> 01:23:48,375 we would be in this place right now 1683 01:23:48,542 --> 01:23:51,042 if it wasn't for you also, so thank you. 1684 01:23:52,500 --> 01:23:56,000 - We are planning on continuing the cleanup, 1685 01:23:56,125 --> 01:24:00,083 getting rid of trash and taking care of things. 1686 01:24:00,208 --> 01:24:02,250 Now, I may have to put my foot down again. 1687 01:24:02,375 --> 01:24:05,208 She may pout about it. She'll get over it. 1688 01:24:07,208 --> 01:24:09,083 - All of you can now spend time 1689 01:24:09,208 --> 01:24:12,500 in this newly decluttered home. 1690 01:24:13,042 --> 01:24:14,000 - [Cory] Enjoy, you guys. - Fantastic. 1691 01:24:14,083 --> 01:24:15,000 - [Group] Thank you so much. 1692 01:24:15,125 --> 01:24:16,500 - [Dr. Zazio] Enjoy, okay. - Thank you. 1693 01:24:16,625 --> 01:24:19,333 (intense music) 1694 01:24:24,708 --> 01:24:28,083 - I'm going to enjoy it, and I know Lia's gonna enjoy it. 1695 01:24:29,542 --> 01:24:32,958 It's just gonna take her time to get over the loss. 1696 01:24:37,625 --> 01:24:40,458 No more walking sideways. 1697 01:24:40,875 --> 01:24:42,583 That is neat. 1698 01:24:42,708 --> 01:24:45,250 (gentle music)