1 00:00:02,400 --> 00:00:04,066 [Robert] Tonight, stay tuned for one of the biggest turn arounds ever 2 00:00:04,066 --> 00:00:05,233 on Restaurant: Impossible. 3 00:00:06,000 --> 00:00:08,000 [Tyrone] Depending on my wife to pay the bills. 4 00:00:08,000 --> 00:00:09,600 It's terrible. 5 00:00:09,600 --> 00:00:12,300 [Chuck] If this restaurant had to close, it would break his heart. 6 00:00:12,367 --> 00:00:13,767 I think it would kill him. 7 00:00:13,767 --> 00:00:15,567 [Robert] This is beyond a failure. 8 00:00:15,567 --> 00:00:17,800 [O'Neka crying] 9 00:00:20,767 --> 00:00:23,367 Tyrone, you have to prove to me that you can do this. 10 00:00:23,367 --> 00:00:25,967 You are here 'cause I am asking for help. 11 00:00:25,967 --> 00:00:28,066 I didn't have no help. I didn't have no guys. 12 00:00:28,066 --> 00:00:29,967 -[arguing] -That's the attitude I want. 13 00:00:29,967 --> 00:00:30,000 Come on, let's go! We don't have all day! 14 00:00:30,000 --> 00:00:32,100 Come on, let's go! We don't have all day! 15 00:00:32,100 --> 00:00:33,767 [Chuck] I've never had that. Now, that is good. 16 00:00:33,767 --> 00:00:35,166 [yells happily] 17 00:00:35,166 --> 00:00:36,266 [laughing] 18 00:00:36,266 --> 00:00:37,567 [Robert] Open your eyes. 19 00:00:39,367 --> 00:00:41,100 -[O'Neka] Oh, wow! -[sobbing] 20 00:00:41,166 --> 00:00:43,166 -[sobbing] -This is amazing. 21 00:00:55,767 --> 00:00:58,767 [Robert] I'm in Memphis, Tennessee, on my way to meet Tyrone 22 00:00:58,767 --> 00:01:00,000 and O'Neka, owners of Big Dawgs. 23 00:01:00,000 --> 00:01:01,800 and O'Neka, owners of Big Dawgs. 24 00:01:01,867 --> 00:01:04,467 You know, when I hear the name Big Dawgs... 25 00:01:04,467 --> 00:01:08,300 I mean, hey. Doesn't take a brain surgeon to figure out "hot dogs." 26 00:01:08,367 --> 00:01:12,367 But what makes it unique? What makes it special? 27 00:01:12,367 --> 00:01:15,266 Okay, you only need one piece of bacon go on the burger. 28 00:01:15,266 --> 00:01:17,100 You don't need no three pieces of bacon to go on there. 29 00:01:17,166 --> 00:01:20,667 My name is Tyrone Clements. I'm the owner of Big Dawgs Memphis. 30 00:01:20,667 --> 00:01:24,667 We do wings, burgers, Phillies, salad, fish, 31 00:01:24,667 --> 00:01:25,867 pizzas as well. 32 00:01:25,867 --> 00:01:27,967 We also do the hot dogs, which is number one. 33 00:01:27,967 --> 00:01:30,000 Can I get the wings? 34 00:01:30,000 --> 00:01:30,500 Can I get the wings? 35 00:01:30,567 --> 00:01:33,166 [Tyrone] I worked at a nursing home for almost 13 years. 36 00:01:33,166 --> 00:01:35,166 I was a hospice caregiver 37 00:01:35,166 --> 00:01:36,400 and it was just like a passion. 38 00:01:36,467 --> 00:01:39,667 I love to take care of people. I love to see people smile. 39 00:01:39,667 --> 00:01:41,066 -Coming over to you. -Can y'all do me a favor? 40 00:01:41,066 --> 00:01:44,266 Whoever is filling the Kool-Aid up, stop filling it so high. 41 00:01:44,266 --> 00:01:46,867 Big Dawgs was birthed about eight years ago, 42 00:01:46,867 --> 00:01:48,667 when my husband bought a hot dog cart 43 00:01:48,667 --> 00:01:50,567 so he could spend more time with our son, Chuck. 44 00:01:50,567 --> 00:01:54,467 [Tyrone] I wanted to show him how to make money honestly. 45 00:01:54,467 --> 00:01:58,066 That was the number one thing, but I also wanted to... 46 00:01:58,066 --> 00:01:59,800 get connected with him. 47 00:01:59,867 --> 00:02:00,000 I was in high school at the time 48 00:02:00,000 --> 00:02:01,367 I was in high school at the time 49 00:02:01,367 --> 00:02:03,200 and it was a hobby. 50 00:02:03,266 --> 00:02:05,467 Just time that we spent on the weekends, 51 00:02:05,467 --> 00:02:09,300 we just wanted to bond over it and enjoy our time together. 52 00:02:09,800 --> 00:02:11,200 It was doing well, 53 00:02:11,200 --> 00:02:14,367 so two years later, I got into the restaurant business 54 00:02:14,367 --> 00:02:16,066 and I left hospice... 55 00:02:16,066 --> 00:02:18,867 to come here full time 'cause I thought having 56 00:02:18,867 --> 00:02:21,567 a restaurant, I could serve the people in the community 57 00:02:21,567 --> 00:02:24,367 good food and they would keep coming back. 58 00:02:24,367 --> 00:02:28,567 But owning a restaurant and owning a hot dog cart is not the same thing at all. 59 00:02:28,567 --> 00:02:30,000 -I ran out of bread. -Okay. 60 00:02:30,000 --> 00:02:30,200 -I ran out of bread. -Okay. 61 00:02:30,266 --> 00:02:32,100 -You need some. -Okay, come on. 62 00:02:32,100 --> 00:02:36,066 To keep Tyrone's dream alive, I've sacrificed a lot of time 63 00:02:36,066 --> 00:02:38,000 and a whole lot of money. 64 00:02:38,066 --> 00:02:41,100 If I put a number on what I lose every month, 65 00:02:41,100 --> 00:02:45,500 it could be anywhere from 10,000 to $15,000. 66 00:02:45,567 --> 00:02:48,767 And then, depending on my wife to pay the bills. 67 00:02:48,767 --> 00:02:51,100 That really irritates me the most 68 00:02:51,100 --> 00:02:53,567 because to have to call on her, 69 00:02:53,567 --> 00:02:56,500 "Honey, can you help me with this bill 'cause I ain't got all the money?" 70 00:02:56,567 --> 00:03:00,000 My son, he's like, "Dad, what do you need? What do we need to do?" 71 00:03:00,000 --> 00:03:00,166 My son, he's like, "Dad, what do you need? What do we need to do?" 72 00:03:00,166 --> 00:03:03,100 I always wanted to work in the restaurant, 73 00:03:03,166 --> 00:03:05,767 but it was failing. 74 00:03:05,767 --> 00:03:08,600 So I had to get a full-time job as a barber. 75 00:03:08,667 --> 00:03:10,500 [Tyrone] And then my son looking at me 'cause he's like, 76 00:03:10,567 --> 00:03:13,367 "Dad, why did you do that? Why did you do that?" 77 00:03:13,367 --> 00:03:15,667 I'm like... I couldn't explain it because... 78 00:03:15,667 --> 00:03:18,900 I thought I was doing something to help us. 79 00:03:18,967 --> 00:03:23,467 [Chuck] I love his restaurant so much and if it had to close... 80 00:03:23,467 --> 00:03:25,667 it would break his heart. I think it would kill him... 81 00:03:25,667 --> 00:03:28,166 because the restaurant, to me, is a legacy, 82 00:03:28,166 --> 00:03:29,567 something that he can pass down to me 83 00:03:29,567 --> 00:03:30,000 and I can pass it down to my son one day 84 00:03:30,000 --> 00:03:32,567 and I can pass it down to my son one day 85 00:03:32,567 --> 00:03:34,600 and that's really the goal. 86 00:03:34,667 --> 00:03:37,700 [Tyrone] It's got to be successful for me and my family. 87 00:03:38,867 --> 00:03:40,667 [Chuck] I know when my dad does something, 88 00:03:40,667 --> 00:03:42,667 he's not halfway doing it. 89 00:03:42,667 --> 00:03:44,000 My dad is my hero. 90 00:03:46,667 --> 00:03:48,400 [emotionally] I can't let him down. 91 00:03:48,467 --> 00:03:49,667 I just can't do it. 92 00:03:52,867 --> 00:03:55,600 But I don't know how much longer I can go. 93 00:04:11,867 --> 00:04:13,266 [Robert] Well, it's certainly not what I expected. 94 00:04:14,700 --> 00:04:17,467 I don't understand what this restaurant is. 95 00:04:17,467 --> 00:04:19,867 It looks like it's been a bar before. 96 00:04:20,400 --> 00:04:21,967 [counter squeaks] 97 00:04:22,867 --> 00:04:23,967 That is not a good thing. 98 00:04:24,767 --> 00:04:26,900 The ceiling is falling in. 99 00:04:26,967 --> 00:04:29,900 Wow. So, there's no identity of the restaurant. 100 00:04:29,967 --> 00:04:30,000 What is it? 101 00:04:30,000 --> 00:04:31,667 What is it? 102 00:04:31,667 --> 00:04:35,867 And why is it in such an underdeveloped state? 103 00:04:35,867 --> 00:04:36,900 We'll find out. 104 00:04:37,567 --> 00:04:39,166 [shouting] Tyrone? O'Neka? 105 00:04:39,166 --> 00:04:43,000 Come into this unique space. 106 00:04:43,066 --> 00:04:44,567 -Good morning. -[both] Good morning. 107 00:04:44,567 --> 00:04:46,200 -How you doing, sir? -Nice to meet you. 108 00:04:46,567 --> 00:04:47,600 Take a seat. 109 00:04:48,767 --> 00:04:50,367 What is this place? 110 00:04:51,367 --> 00:04:54,000 It's American. We serve short order... 111 00:04:54,900 --> 00:04:57,500 burgers, wings, those type of things. 112 00:04:57,567 --> 00:04:59,867 [Robert] Are you wearing rose-colored glasses or something? 113 00:04:59,867 --> 00:05:00,000 Because I don't see a restaurant here. 114 00:05:00,000 --> 00:05:02,266 Because I don't see a restaurant here. 115 00:05:02,266 --> 00:05:03,400 I see a bar. 116 00:05:03,467 --> 00:05:05,367 This was obviously a bar before. 117 00:05:05,367 --> 00:05:07,266 -You're right, it was. -Correct, it was. 118 00:05:07,266 --> 00:05:09,266 Tell me about yourselves for a minute. 119 00:05:09,266 --> 00:05:11,367 I worked for a Methodist hospice. 120 00:05:11,367 --> 00:05:13,100 I was a hospice caregiver 121 00:05:13,100 --> 00:05:15,767 because I love taking care of people. 122 00:05:15,767 --> 00:05:18,000 And, I mean, that's still my passion to this day. 123 00:05:18,000 --> 00:05:19,767 [Robert] Well, thank you for doing that. 124 00:05:19,767 --> 00:05:21,100 And there's only two of you that work here, right? 125 00:05:21,166 --> 00:05:22,700 -Is that correct? -[both] No, no. 126 00:05:22,767 --> 00:05:23,900 [O'Neka] I have a full-time job. 127 00:05:23,967 --> 00:05:26,000 I work at the United States Postal Service. 128 00:05:26,000 --> 00:05:28,567 But when I'm here, I do whatever is required. 129 00:05:28,567 --> 00:05:30,000 I cook, clean, pick up supplies, customer service. 130 00:05:30,000 --> 00:05:31,567 I cook, clean, pick up supplies, customer service. 131 00:05:31,567 --> 00:05:33,600 Okay. So, how long have you guys had this? 132 00:05:33,667 --> 00:05:36,066 I started out selling hot dogs, you know, 133 00:05:36,066 --> 00:05:38,400 going corner to corner with a hot dog stand. 134 00:05:38,467 --> 00:05:41,600 -You know... -So, you quit the hospice job to do hot dogs? 135 00:05:41,667 --> 00:05:43,600 No, no, no. I was doing both. 136 00:05:43,667 --> 00:05:45,066 Why hot dogs? 137 00:05:45,066 --> 00:05:49,266 It started off as a hobby and more time to spend with my son. 138 00:05:49,266 --> 00:05:51,467 So, when my son was 11 months old, right... 139 00:05:52,467 --> 00:05:53,800 he had a tumor in his liver. 140 00:05:53,867 --> 00:05:54,900 Had to be removed. 141 00:05:54,967 --> 00:05:56,767 When they removed this tumor, 142 00:05:56,767 --> 00:06:00,000 they damaged some nerves in his back and his spine. 143 00:06:00,000 --> 00:06:01,000 they damaged some nerves in his back and his spine. 144 00:06:06,000 --> 00:06:08,266 [O'Neka] During the surgery to have the tumor removed, 145 00:06:08,266 --> 00:06:10,066 they overdosed him on morphine. 146 00:06:10,066 --> 00:06:14,767 They severed some nerves and it left him partially paralyzed. 147 00:06:14,767 --> 00:06:17,700 And so he wasn't able to just walk right after that surgery. 148 00:06:17,767 --> 00:06:19,467 It took him a while. 149 00:06:19,467 --> 00:06:22,266 He had to go through physical therapy and it was devastating. 150 00:06:22,266 --> 00:06:23,667 Mmm, I would imagine. 151 00:06:24,567 --> 00:06:27,000 [Tyrone] I couldn't take him hunting. 152 00:06:27,000 --> 00:06:29,700 I couldn't take him to football practice, 153 00:06:29,767 --> 00:06:30,000 those type of things that I thought, 154 00:06:30,000 --> 00:06:31,166 those type of things that I thought, 155 00:06:31,166 --> 00:06:33,266 you know, being a boy trying to, you know, 156 00:06:33,266 --> 00:06:35,467 bond with my son, a man-to-man bond. 157 00:06:35,467 --> 00:06:36,867 [O'Neka] They both love hot dogs 158 00:06:36,867 --> 00:06:40,066 and that was just time for them to be together. 159 00:06:40,066 --> 00:06:43,667 -Okay. -And people were enjoying the hot dogs, 160 00:06:43,667 --> 00:06:46,767 so I started and got into this business here. 161 00:06:46,767 --> 00:06:48,467 So, how old is your son? 162 00:06:48,467 --> 00:06:49,700 -[Tyrone] My son is-- -25. 163 00:06:49,767 --> 00:06:50,767 -25? -[Tyrone] Mmm-hmm. 164 00:06:50,767 --> 00:06:52,166 And what... Does he have a job? 165 00:06:52,166 --> 00:06:53,166 -He does. -Yeah, he's a barber. 166 00:06:53,200 --> 00:06:55,700 But I hope he takes this place over one day. 167 00:06:55,767 --> 00:06:57,500 -But why? -[O'Neka] Because this is what he wants. 168 00:06:57,567 --> 00:06:59,000 This is his dream. 169 00:06:59,000 --> 00:07:00,000 [Tyrone] He loves this place just like I do. 170 00:07:00,000 --> 00:07:01,100 [Tyrone] He loves this place just like I do. 171 00:07:01,166 --> 00:07:04,200 And we see... I feel like there is a little beacon of light 172 00:07:04,266 --> 00:07:06,967 because we have this building and we can't lose it. 173 00:07:06,967 --> 00:07:09,266 I know it looks horrible. I know. 174 00:07:09,266 --> 00:07:11,400 Okay, first year, what was your revenue here? 175 00:07:11,467 --> 00:07:12,400 Zero. 176 00:07:14,100 --> 00:07:16,100 Zero? You look disgusted when you say that. 177 00:07:16,166 --> 00:07:17,800 -Because I am. -Okay. 178 00:07:18,567 --> 00:07:19,467 Year two? 179 00:07:20,467 --> 00:07:21,867 -Zero. -Zero again. 180 00:07:23,100 --> 00:07:26,100 What does it cost you to open, a day, without selling anything? 181 00:07:27,200 --> 00:07:28,467 [both] I don't know. 182 00:07:28,467 --> 00:07:29,600 -I can't answer that. -[Tyrone] I couldn't answer that. 183 00:07:29,667 --> 00:07:30,000 [both] More than what we're making. 184 00:07:30,000 --> 00:07:31,867 [both] More than what we're making. 185 00:07:31,867 --> 00:07:33,567 What is the debt of the restaurant? 186 00:07:34,367 --> 00:07:36,567 Five... Well, round about $50,000? 187 00:07:36,567 --> 00:07:37,900 I don't know. 188 00:07:37,967 --> 00:07:39,400 [Tyrone] I can't-- 189 00:07:39,400 --> 00:07:41,867 So, where does the money come from when you can't afford things then? 190 00:07:41,867 --> 00:07:43,900 From my wife helping me out. 191 00:07:43,967 --> 00:07:45,367 So you borrow money from your wife for the restaurant? 192 00:07:45,367 --> 00:07:46,567 -[O'Neka] Yeah. -Yes, basically. 193 00:07:46,567 --> 00:07:48,300 -[Robert] How does that make you feel? -Terrible. 194 00:07:49,166 --> 00:07:50,200 As a man... 195 00:07:50,266 --> 00:07:51,367 You failed. 196 00:07:52,700 --> 00:07:53,867 I don't say that. 197 00:07:53,867 --> 00:07:55,467 I don't like the word "fail," 198 00:07:55,467 --> 00:07:56,967 -but I understand-- -You don't need to. I just did. 199 00:07:56,967 --> 00:07:58,867 I'm thinking like, "Nah, I can't fail. 200 00:07:58,867 --> 00:08:00,000 I don't want to let my family down and be a failure." 201 00:08:00,000 --> 00:08:03,266 I don't want to let my family down and be a failure." 202 00:08:04,467 --> 00:08:05,667 I'm gonna help you, okay? 203 00:08:07,667 --> 00:08:10,767 Gonna bring some people in, see what you do 204 00:08:10,767 --> 00:08:12,867 and then I can change what I need to change at that point. 205 00:08:13,467 --> 00:08:14,467 -Okay? -Okay. 206 00:08:14,467 --> 00:08:15,800 [all] Thank you. 207 00:08:15,867 --> 00:08:19,166 [Robert] Tyrone has no idea about his finances. 208 00:08:19,166 --> 00:08:22,900 He doesn't have any money, so he borrows money from his wife, O'Neka. 209 00:08:22,967 --> 00:08:24,367 You know... 210 00:08:25,200 --> 00:08:26,467 It's a bad situation. 211 00:08:26,467 --> 00:08:28,967 I feel it's going to be one of them days. 212 00:08:30,467 --> 00:08:32,000 [Tyrone] Thank you for coming. How y'all doing? 213 00:08:34,567 --> 00:08:35,567 [cashier] What would you like? 214 00:08:35,567 --> 00:08:36,967 The bacon cheeseburger. 215 00:08:36,967 --> 00:08:38,667 -[cashier] Combo? -[customer] Yes. 216 00:08:38,667 --> 00:08:41,300 [Robert] Wow. There's handwritten tickets. 217 00:08:41,367 --> 00:08:44,767 Order-taker puts it in the kitchen, four people cook it. 218 00:08:45,667 --> 00:08:47,967 This is rudimentary at best. 219 00:08:47,967 --> 00:08:50,166 Do you take cash, credit cards or what? 220 00:08:50,166 --> 00:08:51,367 What are you taking right now? 221 00:08:51,367 --> 00:08:53,266 Cash app or cash. 222 00:08:53,266 --> 00:08:54,266 [Robert] No credit cards? 223 00:08:54,266 --> 00:08:56,767 [cashier] 224 00:08:56,767 --> 00:08:59,567 [Robert] It's no wonder Tyrone doesn't know his numbers. 225 00:08:59,567 --> 00:09:00,000 He'll never make a profit without knowing how much cash 226 00:09:00,000 --> 00:09:02,500 He'll never make a profit without knowing how much cash 227 00:09:02,567 --> 00:09:04,867 has gone in and out of his business. 228 00:09:04,867 --> 00:09:06,367 [cashier] Who had the Philly cheesesteak? 229 00:09:06,367 --> 00:09:07,300 [customer] 230 00:09:07,367 --> 00:09:09,200 No, the Philly cheesesteak. 231 00:09:09,266 --> 00:09:12,000 So, now they have to get up and come to you when you shout? 232 00:09:12,000 --> 00:09:12,900 Yes, sir, right now. 233 00:09:12,967 --> 00:09:15,867 That's great customer service. 234 00:09:15,867 --> 00:09:19,667 There's no system whatsoever of placing where the food goes. 235 00:09:19,667 --> 00:09:22,166 I've never seen a restaurant run in this way 236 00:09:22,166 --> 00:09:25,300 in my 57 years on this planet. 237 00:09:25,367 --> 00:09:30,000 And the back of the house is just as bad, with no systems either. 238 00:09:30,000 --> 00:09:30,266 And the back of the house is just as bad, with no systems either. 239 00:09:30,266 --> 00:09:32,400 So, we have raw chicken and beef cooking together? 240 00:09:32,467 --> 00:09:33,900 Glad I'm not eating that. 241 00:09:35,367 --> 00:09:36,266 [shouting] Tyrone? 242 00:09:40,100 --> 00:09:42,266 O'Neka? 243 00:09:42,266 --> 00:09:45,867 [Robert] So, you've got raw chicken next to beef, cooking together... 244 00:09:45,867 --> 00:09:47,467 -On the grill? -which is... On the grill. 245 00:09:47,467 --> 00:09:52,166 -Which is a big no-no, right? -Okay. 246 00:09:52,166 --> 00:09:54,367 - Who's in charge of the kitchen? -[O'Neka] Tyrone. 247 00:09:54,367 --> 00:09:55,467 Tyrone? And where is he? 248 00:09:55,467 --> 00:09:56,867 He's in the kitchen right now. 249 00:09:56,867 --> 00:09:58,100 He's where? 250 00:09:58,100 --> 00:09:59,200 [O'Neka] He's in the kitchen. 251 00:10:00,467 --> 00:10:01,500 [Robert] There's no leader in the kitchen. 252 00:10:01,567 --> 00:10:02,567 There's no leader in the front. 253 00:10:02,567 --> 00:10:04,166 There's no systems. 254 00:10:04,166 --> 00:10:06,900 I mean, this is like the perfect storm. 255 00:10:06,967 --> 00:10:08,867 [shouting] Tyrone! Tyrone! 256 00:10:14,000 --> 00:10:17,000 You've got raw chicken next to beef cooking together. 257 00:10:17,000 --> 00:10:18,667 -On the grill? -which is... On the grill. 258 00:10:18,667 --> 00:10:20,667 Which is a big no-no. 259 00:10:20,667 --> 00:10:22,500 -Who's in charge of the kitchen? -[O'Neka] Tyrone. 260 00:10:22,567 --> 00:10:24,000 Tyrone? And where is he? 261 00:10:24,000 --> 00:10:25,734 [O'Neka] Well, he was just in the kitchen. 262 00:10:25,734 --> 00:10:27,266 [Robert] He's not in here. He's not been in here since I've been in here. 263 00:10:31,166 --> 00:10:33,567 He wasn't here a second ago. I was just here. 264 00:10:33,567 --> 00:10:36,100 -Who's in charge here? -[hesitates] 265 00:10:37,567 --> 00:10:39,266 I don't give a title. 266 00:10:39,266 --> 00:10:41,166 Like, "You the head cook. You the head..." 267 00:10:41,166 --> 00:10:41,485 -Everybody works together. -So, somebody has to be in charge, right? 268 00:10:41,485 --> 00:10:43,000 -Everybody works together. -So, somebody has to be in charge, right? 269 00:10:45,800 --> 00:10:46,867 Okay. 270 00:10:48,166 --> 00:10:50,500 Nobody runs the kitchen. It's a joint thing. 271 00:10:50,567 --> 00:10:54,100 Not only that, the only food coming out of the kitchen is 272 00:10:54,100 --> 00:10:56,100 burgers, chicken and wings. 273 00:10:56,100 --> 00:10:59,000 I don't see the food this place is allegedly known for... 274 00:10:59,867 --> 00:11:01,033 hot dogs. 275 00:11:01,033 --> 00:11:04,300 Chicken, Philly cheesesteak with the name Big Dawgs, 276 00:11:04,367 --> 00:11:06,400 I'd like to see more hot dog options. 277 00:11:06,867 --> 00:11:07,767 [Robert] Tyrone! 278 00:11:09,266 --> 00:11:11,166 Why is nobody eating hot dogs? 279 00:11:11,166 --> 00:11:11,485 Or did you abandon that theme? 280 00:11:11,485 --> 00:11:12,900 Or did you abandon that theme? 281 00:11:12,967 --> 00:11:15,000 No, it was never abandoned. 282 00:11:15,000 --> 00:11:16,667 But look around at each one here. 283 00:11:16,667 --> 00:11:19,367 There's no hot dogs, right? You see hot dogs? 284 00:11:19,367 --> 00:11:20,767 Anybody got a hot dog here? 285 00:11:21,700 --> 00:11:23,567 It wasn't my fault. 286 00:11:23,567 --> 00:11:25,467 -They like the wings better. -Not my fault. Not my fault either. 287 00:11:25,467 --> 00:11:27,567 -You're right. -I didn't start the restaurant, did I? 288 00:11:27,567 --> 00:11:28,600 No, you didn't. 289 00:11:30,066 --> 00:11:32,367 What am I getting in this place that's unique? 290 00:11:34,100 --> 00:11:37,400 You can be the best people in the world, but why would they come here? 291 00:11:37,467 --> 00:11:39,166 Between the lack of system, 292 00:11:39,166 --> 00:11:41,485 the lack of leadership and the restaurant's identity crisis, 293 00:11:41,485 --> 00:11:42,667 the lack of leadership and the restaurant's identity crisis, 294 00:11:42,667 --> 00:11:44,266 I've seen more than enough. 295 00:11:44,266 --> 00:11:45,667 It's time to end this service... 296 00:11:45,667 --> 00:11:47,867 All right, guys. Thank you very much for coming. 297 00:11:47,867 --> 00:11:51,100 ...so I can taste the food and start coming up with a plan. 298 00:11:55,467 --> 00:11:57,000 [Tyrone] What you doing? 299 00:11:57,000 --> 00:11:59,367 Memphis dog? You want me to do it or you got it? 300 00:11:59,367 --> 00:12:01,567 All right. 301 00:12:01,567 --> 00:12:05,767 Six piece honey-gold garlic parmesan wings with your fish. 302 00:12:07,100 --> 00:12:08,266 Big dog. 303 00:12:08,266 --> 00:12:09,166 Memphis dog. 304 00:12:09,867 --> 00:12:10,967 Hamburger. 305 00:12:12,166 --> 00:12:13,567 [Robert] Tyrone, O'Neka. 306 00:12:13,567 --> 00:12:15,700 Come in here, please. 307 00:12:15,767 --> 00:12:17,400 What's the difference between the two dogs? 308 00:12:17,467 --> 00:12:19,000 They look identical to me. 309 00:12:19,000 --> 00:12:23,667 [Tyrone] The Big Dog gonna have jalapenos, cheese and chili added to it. 310 00:12:30,467 --> 00:12:32,367 Tastes like garbage. 311 00:12:34,000 --> 00:12:36,800 This is the Big Dog, the one with jalapeno peppers. 312 00:12:40,467 --> 00:12:41,485 The dogs taste the same. 313 00:12:41,485 --> 00:12:42,767 The dogs taste the same. 314 00:12:42,767 --> 00:12:44,433 You can't just put a hot dog in it 315 00:12:44,467 --> 00:12:47,166 and a put a little squirt of barbecue sauce on it and think it's gonna be great. 316 00:12:49,100 --> 00:12:50,166 Wings. 317 00:12:54,667 --> 00:12:57,700 Honey-golden whatever, just tastes old. 318 00:12:57,767 --> 00:12:59,567 A burger I can get anywhere. 319 00:12:59,567 --> 00:13:00,533 Right? 320 00:13:03,667 --> 00:13:05,367 Not much to say about this, except... 321 00:13:06,166 --> 00:13:07,266 very disappointed. 322 00:13:07,266 --> 00:13:09,266 And I've got to be honest with you, 323 00:13:09,266 --> 00:13:11,485 you don't have the technical ability of the people in the kitchen. 324 00:13:11,485 --> 00:13:12,166 you don't have the technical ability of the people in the kitchen. 325 00:13:12,166 --> 00:13:15,266 I've got to figure out what is possible with the team that you have 326 00:13:15,266 --> 00:13:17,367 and try to put systems in place that work 327 00:13:17,367 --> 00:13:18,567 because right now... 328 00:13:19,667 --> 00:13:22,200 this is beyond a failure. 329 00:13:25,100 --> 00:13:26,300 All right. 330 00:13:26,367 --> 00:13:27,467 I'm gonna get with my design team 331 00:13:27,467 --> 00:13:29,967 and see what can be done in here, 332 00:13:29,967 --> 00:13:32,300 then I'll think about the food as I'm going through that 333 00:13:32,367 --> 00:13:35,367 -and then we'll catch up shortly. Okay? -[Tyrone] All right. 334 00:13:35,367 --> 00:13:37,066 -Thank you so much. -All right, thank you. 335 00:13:38,367 --> 00:13:40,500 I was hoping... 336 00:13:40,567 --> 00:13:41,485 there's something to spark my energy a little bit, 337 00:13:41,485 --> 00:13:42,600 there's something to spark my energy a little bit, 338 00:13:42,667 --> 00:13:44,000 but there is nothing. 339 00:13:45,000 --> 00:13:46,800 We don't know what we're doing. 340 00:13:46,867 --> 00:13:48,367 We don't know! 341 00:13:48,367 --> 00:13:52,266 And I feel like I'm just throwing good money after bad down the drain! 342 00:13:53,500 --> 00:13:55,166 This is wrong! It's hard. 343 00:13:55,166 --> 00:13:58,867 [emotionally] This is hard for me. It is hard. 344 00:13:58,867 --> 00:14:00,767 We don't even know how to make sure 345 00:14:00,767 --> 00:14:03,600 we're been preparing it properly. 346 00:14:03,667 --> 00:14:07,667 We're just winging it. I'm so sick of winging it. 347 00:14:07,667 --> 00:14:09,767 It makes no sense to me. [crying] 348 00:14:09,767 --> 00:14:11,266 I'm so tired. 349 00:14:11,266 --> 00:14:11,485 I'm so tired. 350 00:14:11,485 --> 00:14:13,066 I'm so tired. 351 00:14:13,066 --> 00:14:16,266 Ty, honestly, I'm tired. 352 00:14:16,266 --> 00:14:17,700 I am really tired. 353 00:14:19,266 --> 00:14:20,967 I just can't have you fail. 354 00:14:31,066 --> 00:14:32,900 -It's gotta be done. -So, what's going on? What's the matter? 355 00:14:32,967 --> 00:14:35,567 It's hard to hear somebody say that your spouse, 356 00:14:35,567 --> 00:14:38,600 the person you love and, you know, you see him every day trying 357 00:14:38,667 --> 00:14:41,100 -with everything he has in him... -Yeah. 358 00:14:41,100 --> 00:14:41,485 ...and it's still not even the results that we're looking for. 359 00:14:41,485 --> 00:14:45,567 ...and it's still not even the results that we're looking for. 360 00:14:45,567 --> 00:14:48,367 That's why I need the help that I'm calling out for right now. 361 00:14:48,367 --> 00:14:50,100 I feel like I'm letting them down 362 00:14:50,100 --> 00:14:52,700 and I don't want to be a failure to my family. 363 00:14:53,100 --> 00:14:54,133 Look... 364 00:14:54,166 --> 00:14:55,600 -[sighs] -[Robert] ...I know it's upsetting, 365 00:14:55,667 --> 00:14:59,800 but if we don't change now, there's no hope for the future. 366 00:15:02,967 --> 00:15:04,900 [Tyrone] I never want to hear that word "failure" again. 367 00:15:04,967 --> 00:15:07,967 That one single word messed my whole day up. 368 00:15:07,967 --> 00:15:10,700 All I want to hear is "Success, success," from this point on. 369 00:15:13,367 --> 00:15:15,266 -[Tom] This is a busy street. -[Lynn] It is. 370 00:15:15,266 --> 00:15:16,967 What's this place called? 371 00:15:17,567 --> 00:15:19,000 [both] Big Dawgs. 372 00:15:19,066 --> 00:15:20,166 [Lynn] I bet it is a sports bar. 373 00:15:20,166 --> 00:15:21,667 -What do you think? -I don't know. 374 00:15:21,667 --> 00:15:22,867 From the look of it, it could be anything. 375 00:15:22,867 --> 00:15:25,667 Hey, hey! Welcome to Changeville. 376 00:15:25,667 --> 00:15:27,166 Well, we were trying to figure out what it was. 377 00:15:27,166 --> 00:15:28,467 I bet sports bar. 378 00:15:28,467 --> 00:15:31,000 It used to be a long time ago, apparently. 379 00:15:31,066 --> 00:15:35,300 But it's supposed to be dogs. That was the whole idea, hot dogs. 380 00:15:35,367 --> 00:15:36,667 Oh, hot dogs. 381 00:15:36,667 --> 00:15:38,667 [Robert] But, as you can see, 382 00:15:38,667 --> 00:15:41,485 the ceiling across the whole restaurant is not very good. 383 00:15:41,485 --> 00:15:42,967 the ceiling across the whole restaurant is not very good. 384 00:15:42,967 --> 00:15:45,100 It's an old building. Obviously, Tom, you can see that. 385 00:15:45,100 --> 00:15:46,000 It's brutal. 386 00:15:46,066 --> 00:15:47,567 [Robert] Tables and chairs, awful. 387 00:15:47,567 --> 00:15:50,300 Fans are awful, the lighting's awful. 388 00:15:50,367 --> 00:15:51,467 Watch this. 389 00:15:52,467 --> 00:15:53,767 [laughs in shock] 390 00:15:53,767 --> 00:15:55,900 [Tom] I mean, I think this whole bar top has to go. 391 00:15:55,967 --> 00:15:58,867 -I would love to save it... -Basically, the toe kick is the only thing... 392 00:15:58,867 --> 00:15:59,867 -that's still attached. -I know! 393 00:15:59,867 --> 00:16:02,767 All right, any questions? Any concerns? 394 00:16:02,767 --> 00:16:04,200 -Yeah. -Lots of concerns, especially the bar, 395 00:16:04,266 --> 00:16:06,000 -but let's get it emptied out and we can figure it out. -Yeah. 396 00:16:06,066 --> 00:16:09,867 Okay. O'Neka, Tyrone! Bring in your staff! Let's go! 397 00:16:09,867 --> 00:16:11,485 All right, I want you two guys to concentrate on behind here. 398 00:16:11,485 --> 00:16:13,100 All right, I want you two guys to concentrate on behind here. 399 00:16:13,100 --> 00:16:14,667 All this has to go. 400 00:16:14,667 --> 00:16:16,567 -[Tom] Chairs first, guys. -[Robert] Woah. 401 00:16:16,567 --> 00:16:18,567 Tables, chairs, outside! 402 00:16:18,567 --> 00:16:20,367 [Tom] Let's get this out of here. 403 00:16:23,567 --> 00:16:26,266 [O'Neka] Not many times you see what's gonna happen, but I can tell Tyrone is... 404 00:16:27,367 --> 00:16:29,500 It's gonna be a lot for him to take in. 405 00:16:29,567 --> 00:16:31,567 [Robert shouting] Come on, let's go! I don't have all day! 406 00:16:32,867 --> 00:16:34,767 All right, everybody out! Let's go! 407 00:16:40,266 --> 00:16:41,485 So, it took us about three minutes to empty your restaurant. 408 00:16:41,485 --> 00:16:43,000 So, it took us about three minutes to empty your restaurant. 409 00:16:44,400 --> 00:16:48,266 Tyrone, you have to prove to me that you can do this... 410 00:16:48,266 --> 00:16:52,266 'cause if not, anything I'm gonna do in here is not creating a future 411 00:16:52,266 --> 00:16:54,600 for either of you or your son. 412 00:16:56,867 --> 00:16:58,867 And I'm not the Prophet of Doom. 413 00:16:58,867 --> 00:17:01,066 I'm just giving you the reality of where we are. 414 00:17:01,066 --> 00:17:02,467 Okay? 415 00:17:02,467 --> 00:17:05,367 Take one last look around and let's see where it goes. 416 00:17:11,000 --> 00:17:11,485 How can we deliver consistently good food in a great environment 417 00:17:11,485 --> 00:17:15,200 How can we deliver consistently good food in a great environment 418 00:17:15,266 --> 00:17:16,967 and then, at the same time, 419 00:17:16,967 --> 00:17:19,567 teach Tyrone how to run his business? 420 00:17:19,567 --> 00:17:21,100 This is what I'm faced with. 421 00:17:21,166 --> 00:17:25,100 This is the shell. Now the magic has to start. 422 00:17:34,100 --> 00:17:37,567 I'm in Memphis, Tennessee, at a restaurant called Big Dawgs. 423 00:17:38,367 --> 00:17:39,734 One, two, three... 424 00:17:41,066 --> 00:17:44,300 We're busy changing the interior of the restaurant, 425 00:17:44,367 --> 00:17:47,867 but it's not clear what they want it to be. 426 00:17:47,867 --> 00:17:52,400 What started as a hot dog business has lost its unique identity. 427 00:17:52,467 --> 00:17:55,467 So I want to talk to Chuck about the vision moving forward 428 00:17:55,467 --> 00:17:58,100 and why his dad, Tyrone, is so stuck. 429 00:18:00,066 --> 00:18:01,767 Tell me about your dad. 430 00:18:01,767 --> 00:18:04,767 He kind of struggles and goes through the motions 431 00:18:04,767 --> 00:18:07,300 of owning a restaurant, but he loves to cook. 432 00:18:07,367 --> 00:18:08,567 Yet he doesn't cook? 433 00:18:08,567 --> 00:18:10,467 He cooks, but I mean... 434 00:18:10,467 --> 00:18:12,467 So, if he loves to cook, then he should be in there cooking 435 00:18:12,467 --> 00:18:16,500 and putting out great food instead of allowing other people... 436 00:18:17,500 --> 00:18:18,667 to control his destiny. 437 00:18:19,266 --> 00:18:20,266 Right. Understandable. 438 00:18:20,800 --> 00:18:21,800 You started... 439 00:18:22,667 --> 00:18:24,567 with your dad, doing hot dogs on a cart. 440 00:18:24,567 --> 00:18:26,166 -Yes, sir. -What do you think this... 441 00:18:27,600 --> 00:18:28,130 place should be or what it should be focused on? 442 00:18:28,130 --> 00:18:30,100 place should be or what it should be focused on? 443 00:18:30,166 --> 00:18:32,300 I think it should be focused on the things that work, 444 00:18:32,367 --> 00:18:34,800 but I feel like it needs guidance 445 00:18:34,867 --> 00:18:37,600 because my mom put a lot of money into... 446 00:18:38,600 --> 00:18:41,200 the restaurant to keep it afloat. 447 00:18:41,266 --> 00:18:44,100 Do you feel that creates a lot of strain on all of you? 448 00:18:44,166 --> 00:18:45,767 Your mom, you and your dad? 449 00:18:45,767 --> 00:18:46,967 Yes, sir. 450 00:18:47,000 --> 00:18:51,467 We see my dad go through this, but we also feel it too 451 00:18:51,467 --> 00:18:55,100 because he just isn't in the best of moods at times. 452 00:18:55,166 --> 00:18:58,130 So it's not as fun as it was to me growing up as a kid. 453 00:18:58,130 --> 00:18:59,266 So it's not as fun as it was to me growing up as a kid. 454 00:18:59,266 --> 00:19:00,600 What do you feel about the restaurant? 455 00:19:00,667 --> 00:19:02,100 Do you want to take it over? 456 00:19:02,166 --> 00:19:03,367 Do you not want to take it over? 457 00:19:03,367 --> 00:19:06,066 -What's the... -I definitely want to take it over 458 00:19:06,066 --> 00:19:10,500 because I know it's something I want to be able to pass down to my son and his children. 459 00:19:10,567 --> 00:19:11,700 [sighs] 460 00:19:12,367 --> 00:19:13,500 Well, we've got a lot to do. 461 00:19:13,567 --> 00:19:15,400 -I appreciate the time. Thank you. -Thank you. 462 00:19:22,900 --> 00:19:23,900 [Robert] Looks better already. 463 00:19:28,166 --> 00:19:29,467 Hey, hey! 464 00:19:29,467 --> 00:19:31,767 -Good afternoon. -[Robert] Hey. 465 00:19:31,767 --> 00:19:34,467 Wow. Well, the ceiling is... 466 00:19:34,467 --> 00:19:36,800 half black and half white. [chuckles] 467 00:19:36,867 --> 00:19:37,967 And still terrible. 468 00:19:37,967 --> 00:19:40,266 So, let's talk about design. 469 00:19:40,266 --> 00:19:42,300 Overall, where do we go from here? 470 00:19:42,367 --> 00:19:44,266 It's gonna be all about the walls, basically. 471 00:19:44,266 --> 00:19:45,834 So, the first thing I'm gonna do is 472 00:19:45,834 --> 00:19:48,166 paint the ceiling all black so that it completely disappears. 473 00:19:48,166 --> 00:19:50,867 I'm gonna put a new paint scheme throughout the entire space 474 00:19:50,867 --> 00:19:54,867 and bring in some oversized vintage-inspired restaurant signs 475 00:19:54,867 --> 00:19:56,400 to add a pop of color. 476 00:19:56,400 --> 00:19:58,130 On the side wall, I'm gonna bring in some decorative panels, 477 00:19:58,130 --> 00:19:58,500 On the side wall, I'm gonna bring in some decorative panels, 478 00:19:58,567 --> 00:20:02,166 add some new wall sconces and add new rustic wood along the back. 479 00:20:02,166 --> 00:20:05,000 To tie the bar in, we're bringing in a new butcherblock top 480 00:20:05,000 --> 00:20:07,300 and facing the front with corrugated metal. 481 00:20:07,367 --> 00:20:11,066 New lighting, new chairs and new tabletops will round out the space 482 00:20:11,066 --> 00:20:15,066 and when we're done, Big Dawgs is gonna be fun, casual and comfortable, 483 00:20:15,066 --> 00:20:17,000 just like good American food. 484 00:20:17,066 --> 00:20:19,066 Well, I like the concept. I do. 485 00:20:19,066 --> 00:20:22,700 My last real question is the bar? 486 00:20:22,767 --> 00:20:25,800 Well, we're working on it. I'm trying to salvage the bar from what we had. 487 00:20:25,867 --> 00:20:27,367 So we took the front panels off. 488 00:20:27,367 --> 00:20:28,130 We ripped off the bar top. 489 00:20:28,130 --> 00:20:28,800 We ripped off the bar top. 490 00:20:28,867 --> 00:20:30,367 We're now cutting this down 491 00:20:32,700 --> 00:20:35,166 and the rest of the bar will be up at 42 inches, 492 00:20:35,166 --> 00:20:36,667 -which would be a typical -[Robert] Which is typical 493 00:20:36,667 --> 00:20:37,867 -bar height. -for the height of the ceiling. 494 00:20:37,867 --> 00:20:39,100 I like the way we're going. 495 00:20:39,166 --> 00:20:40,533 I know there's a lot of work 496 00:20:40,533 --> 00:20:42,767 -but, hey, let's keep going, huh? -All right, thanks, Robert. 497 00:20:46,000 --> 00:20:49,300 [Robert] So, while there's a lot of work underway here in the restaurant, 498 00:20:49,367 --> 00:20:51,867 I'm not feeling anything from Tyrone. 499 00:20:51,867 --> 00:20:53,867 You know, I don't' feel his passion. 500 00:20:53,867 --> 00:20:55,867 I don't feel that he likes to cook 501 00:20:55,867 --> 00:20:57,567 although people say he likes to cook. 502 00:20:57,567 --> 00:20:58,130 You know, if he can't give me the direction, 503 00:20:58,130 --> 00:21:00,600 You know, if he can't give me the direction, 504 00:21:00,667 --> 00:21:03,600 he can't show me passion, I can't help him. 505 00:21:03,667 --> 00:21:05,667 I'm gonna grab him now and talk to him outside, 506 00:21:05,667 --> 00:21:07,066 and see where we go from there. 507 00:21:08,266 --> 00:21:10,767 Here's what I'm having a problem with, Tyrone. 508 00:21:10,767 --> 00:21:12,266 -Mmm-hmm. -I don't see any passion, 509 00:21:12,266 --> 00:21:15,367 I don't see any excitement, I don't see anything from you. 510 00:21:15,367 --> 00:21:16,367 I understand what you're saying. 511 00:21:16,367 --> 00:21:18,166 I apologize how I come off. 512 00:21:18,166 --> 00:21:20,066 -I don't mean to. -The most passion I saw you with 513 00:21:20,066 --> 00:21:23,266 was this morning talking about your son when he was 11 months old. 514 00:21:23,266 --> 00:21:26,767 Right, this was my passion passion, 515 00:21:26,767 --> 00:21:28,130 but him going through the stuff that he had to go through as a child, 516 00:21:28,130 --> 00:21:30,900 but him going through the stuff that he had to go through as a child, 517 00:21:30,967 --> 00:21:33,200 I didn't want him to be less. 518 00:21:33,266 --> 00:21:37,200 Like, people just push him, "Oh, he a handicap", or whatever. 519 00:21:37,266 --> 00:21:38,767 I want him to stand up as a man 520 00:21:38,767 --> 00:21:41,266 -and see me show him these things. -Okay. 521 00:21:41,266 --> 00:21:44,600 But when it come down to cooking it is a passion for me. 522 00:21:44,667 --> 00:21:45,867 -No, but you say that -I always, like... 523 00:21:45,867 --> 00:21:47,266 but you didn't cook once this morning. 524 00:21:47,300 --> 00:21:49,200 -You were getting ice, you were cleaning, -I didn't cook... Yeah. 525 00:21:49,266 --> 00:21:50,367 you were, right? 526 00:21:50,400 --> 00:21:51,500 You were doing a lot of stuff but you didn't cook. 527 00:21:51,567 --> 00:21:53,367 Because it just felt like I would be in the way. 528 00:21:53,367 --> 00:21:56,100 That's why I was just trying to stay out of the way of everybody. 529 00:21:56,100 --> 00:21:57,600 But you knew that food was for me, 530 00:21:57,667 --> 00:21:58,130 and you could have gone in there. 531 00:21:58,130 --> 00:21:59,100 and you could have gone in there. 532 00:21:59,100 --> 00:22:00,166 You know what? 533 00:22:00,166 --> 00:22:02,667 -To be honest with you, -I want honesty. 534 00:22:02,667 --> 00:22:05,500 -That's why I'm here. -when I went in there, I looked at the Memphis Dog. 535 00:22:05,567 --> 00:22:07,567 That's my signature. 536 00:22:07,567 --> 00:22:11,300 And when I looked at it I said, "Why is it made up like this?" 537 00:22:11,367 --> 00:22:12,867 -[Tyrone] What you doing? -[man] 538 00:22:12,867 --> 00:22:14,166 [Tyrone] Memphis Dog? 539 00:22:14,166 --> 00:22:15,100 You want me to do it or you got it? 540 00:22:15,600 --> 00:22:16,900 All right. 541 00:22:16,967 --> 00:22:18,500 -But you let him serve it to me. -The guy... 542 00:22:18,567 --> 00:22:21,266 I wanted to say something, but I didn't want to be overbearing. 543 00:22:21,266 --> 00:22:22,500 "Hey, don't do them like this. Do that." 544 00:22:22,567 --> 00:22:24,300 You can't not say something. 545 00:22:25,867 --> 00:22:28,130 -As a leader, your job is to inspire, train, -Is to lead. 546 00:22:28,130 --> 00:22:30,300 -As a leader, your job is to inspire, train, -Is to lead. 547 00:22:30,367 --> 00:22:33,600 -Right. -and be alongside them when they're in battle, right? 548 00:22:33,667 --> 00:22:35,900 -So battle meaning cooking. -Cooking, right. 549 00:22:35,967 --> 00:22:37,600 You may be a great dad, a great husband, 550 00:22:37,667 --> 00:22:40,867 but you're a failure in the restaurant business. 551 00:22:42,867 --> 00:22:44,333 But, at the same time, 552 00:22:44,333 --> 00:22:47,500 you're here because I'm asking for help to turn this thing around, 553 00:22:47,567 --> 00:22:49,166 -to do better. -I can't hear you. 554 00:22:49,166 --> 00:22:51,100 -I can't hear you, I can't hear you. -All right, that's my goal. 555 00:22:51,100 --> 00:22:52,767 -That's what I want to do. -I can't hear you, 556 00:22:52,767 --> 00:22:55,200 -I can't hear you, -I want to change this thing around. 557 00:22:55,266 --> 00:22:57,567 -What? I can't hear you? Oh, oh, oh. -I want to... 558 00:22:57,567 --> 00:22:58,130 -I want to turn this thing around. -Oh, oh! 559 00:22:58,130 --> 00:22:59,900 -I want to turn this thing around. -Oh, oh! 560 00:22:59,967 --> 00:23:01,266 -I can't hear you! Oh! -That's what I want to do. 561 00:23:01,266 --> 00:23:02,667 -Now! -Now you want to change! 562 00:23:02,667 --> 00:23:04,300 -That's the energy I want. -That's what it is, right. 563 00:23:04,367 --> 00:23:05,700 That's the energy I want. 564 00:23:05,767 --> 00:23:07,266 -Right. -I want excitement, I want change, 565 00:23:07,266 --> 00:23:08,800 -I want to show you some. -Yes. 566 00:23:08,867 --> 00:23:11,400 And I want to learn everything you've got to show me. 567 00:23:11,467 --> 00:23:13,667 -All right, we'll see how ready you are. -All right. 568 00:23:13,667 --> 00:23:16,100 Go in that kitchen, cook me something with a heart. 569 00:23:16,100 --> 00:23:17,166 I don't care if it's on your menu 570 00:23:17,166 --> 00:23:18,467 or something from, I don't care what it is. 571 00:23:18,467 --> 00:23:19,867 Go and cook me something with heart. 572 00:23:19,867 --> 00:23:22,100 -With heart. I can do that. -Heart. 573 00:23:22,100 --> 00:23:23,567 -I can do that. -Right, off you go. 574 00:23:23,567 --> 00:23:25,266 I can definitely go and do that for you. 575 00:23:27,600 --> 00:23:28,130 I'm gonna prove him wrong. I'm gonna cook him something to make it right for him. 576 00:23:28,130 --> 00:23:31,200 I'm gonna prove him wrong. I'm gonna cook him something to make it right for him. 577 00:23:31,266 --> 00:23:34,567 Oh, yeah, that's it. Taking it all the way to another level. 578 00:23:42,100 --> 00:23:43,667 Oh, yeah, that's it. 579 00:23:43,667 --> 00:23:46,567 This is a mac and cheese chill dog. 580 00:23:47,000 --> 00:23:48,700 It's brand new. 581 00:23:48,767 --> 00:23:51,567 Earlier wasn't where I was at because I felt like a failure, 582 00:23:51,567 --> 00:23:54,000 but right now, I'm feeling myself right now. 583 00:23:54,767 --> 00:23:56,500 I know this gonna be right. 584 00:23:56,567 --> 00:23:59,567 The dog looking good and seasoned right, yes, sir, yes, sir. 585 00:23:59,567 --> 00:24:02,667 Chili there and mac and cheese. 586 00:24:02,667 --> 00:24:06,200 Robert's gonna enjoy this one. That's from the heart right there. 587 00:24:08,767 --> 00:24:09,042 [Robert] All right, so, I'm excited. 588 00:24:09,042 --> 00:24:10,200 [Robert] All right, so, I'm excited. 589 00:24:10,266 --> 00:24:11,266 What do we have? 590 00:24:11,266 --> 00:24:14,867 You got a Memphis mac chili cheese dog 591 00:24:14,867 --> 00:24:17,266 -from love, real love. -Okay. 592 00:24:26,700 --> 00:24:28,500 It's a lot to take in at one time. 593 00:24:33,000 --> 00:24:34,700 [Robert] I love it. 594 00:24:34,767 --> 00:24:36,400 -That was a good job. -Thank you so much, sir. 595 00:24:36,467 --> 00:24:38,000 -All right? -Appreciate you. 596 00:24:38,000 --> 00:24:39,042 [Robert] What I like the most, actually, 597 00:24:39,042 --> 00:24:39,166 [Robert] What I like the most, actually, 598 00:24:39,166 --> 00:24:41,300 -is the chili. -[Tyrone] Okay. 599 00:24:41,367 --> 00:24:44,667 And the taste on the dog has got a nice crunch to it. 600 00:24:44,667 --> 00:24:47,567 -How do we take that and make it world famous? -Yeah. 601 00:24:47,567 --> 00:24:49,700 Because that's what I intend to do, 602 00:24:49,767 --> 00:24:54,166 to be able to transform this from what it was this morning 603 00:24:54,166 --> 00:24:56,900 to what it can be tomorrow with what I give you in there. 604 00:24:56,967 --> 00:24:58,166 -Exactly, that's right. -But I can only do that 605 00:24:58,166 --> 00:25:00,400 if you have the energy that you have now. 606 00:25:00,467 --> 00:25:01,667 -It's what I'm waiting on. -All right. 607 00:25:01,667 --> 00:25:02,967 -I'm waiting on that. -Okay. 608 00:25:02,967 --> 00:25:04,266 I will catch up with you shortly. 609 00:25:04,266 --> 00:25:05,567 I'm gonna check in with my design team. 610 00:25:05,567 --> 00:25:07,066 -All right, good job. -All right. 611 00:25:07,066 --> 00:25:09,042 Oh, yeah, I feel a whole lot better now. 612 00:25:09,042 --> 00:25:09,867 Oh, yeah, I feel a whole lot better now. 613 00:25:09,867 --> 00:25:11,767 Robert inspired me very much. 614 00:25:11,767 --> 00:25:15,767 But just that conversation that we had gave me hope. 615 00:25:15,767 --> 00:25:17,700 [Robert] Day one is coming to an end 616 00:25:17,767 --> 00:25:20,367 and this restaurant still needs direction, 617 00:25:20,367 --> 00:25:22,266 but I want the identity to be something 618 00:25:22,266 --> 00:25:24,266 Tyrone is truly passionate about. 619 00:25:25,467 --> 00:25:26,400 So, homework. 620 00:25:27,867 --> 00:25:29,000 Oh, gosh. 621 00:25:29,000 --> 00:25:31,000 I want you to write down what is your vision 622 00:25:31,000 --> 00:25:33,467 for the future of this restaurant. 623 00:25:33,967 --> 00:25:35,166 Okay. 624 00:25:35,166 --> 00:25:37,767 O'Neka, I want you to write him a letter 625 00:25:37,767 --> 00:25:39,033 of your 26 years of marriage. 626 00:25:40,000 --> 00:25:43,100 Tell him what you think about that 26 years of marriage 627 00:25:43,166 --> 00:25:46,100 -without him seeing it until tomorrow. -I can do that. 628 00:25:46,867 --> 00:25:48,867 All right, I appreciate today. 629 00:25:48,867 --> 00:25:51,000 -Tomorrow's gonna be an even longer day -Yeah. 630 00:25:51,066 --> 00:25:52,300 because tomorrow we open a restaurant. 631 00:25:52,867 --> 00:25:53,800 Have a good night. 632 00:25:53,800 --> 00:25:54,867 -All right, you too. -Thank you, you too. 633 00:25:54,867 --> 00:25:56,367 [Tyrone] I'm lost, 634 00:25:56,367 --> 00:25:58,667 and I can tell there's tension in the room. 635 00:25:58,667 --> 00:26:02,467 -Are you good? -Yeah, of course. I'm good. 636 00:26:02,467 --> 00:26:04,200 [Tyrone] Today was just really tough. 637 00:26:04,266 --> 00:26:07,900 I messed up. I got to figure out how can I correct this? 638 00:26:14,900 --> 00:26:16,367 [Robert] It's day two at Big Dawgs, 639 00:26:16,367 --> 00:26:18,066 and the crew is working tirelessly 640 00:26:18,066 --> 00:26:21,066 to get this place ready for tonight's reopening. 641 00:26:21,066 --> 00:26:23,667 I have a lot to teach Tyrone and his wife, O'Neka, 642 00:26:23,667 --> 00:26:28,100 but before the lessons begin I need to check in on my design team. 643 00:26:29,367 --> 00:26:30,800 [Robert] Morning, guys. 644 00:26:30,867 --> 00:26:33,567 -How we doing? -We're doing. We're getting there. 645 00:26:33,567 --> 00:26:37,300 First of all, I am loving the new bar. 646 00:26:37,367 --> 00:26:39,042 You know what the best part about it is? Try to push it like yesterday. 647 00:26:39,042 --> 00:26:40,300 You know what the best part about it is? Try to push it like yesterday. 648 00:26:41,166 --> 00:26:42,166 -[Tom] Nope. -[Lynn] Strong. 649 00:26:42,166 --> 00:26:43,166 [Robert] That's not going anywhere. 650 00:26:43,166 --> 00:26:44,867 What's going on here? 651 00:26:44,867 --> 00:26:46,600 [Lynn] Most of the wall is gonna be covered with some panels 652 00:26:46,667 --> 00:26:47,967 that are gray. 653 00:26:47,967 --> 00:26:49,400 So you're just gonna see just a pop of the orange 654 00:26:49,467 --> 00:26:50,667 at the top and the bottom. 655 00:26:50,667 --> 00:26:52,066 -It's gonna be really subtle. -[Tom] And there's lights. 656 00:26:52,066 --> 00:26:53,567 There's all lights in the panels. 657 00:26:53,567 --> 00:26:56,166 Right now, I just feel it's bigger, it's cleaner. 658 00:26:56,166 --> 00:26:58,567 It's all coming together, it's piecing together nicely. 659 00:26:59,000 --> 00:26:59,900 Okay, good. 660 00:27:02,200 --> 00:27:04,100 [Robert] Yesterday when I left Tyrone 661 00:27:04,166 --> 00:27:07,166 he was all excited, he got pumped, he felt the energy. 662 00:27:07,166 --> 00:27:08,767 I hope he kept that overnight 663 00:27:08,767 --> 00:27:09,042 because today, if he has that energy, 664 00:27:09,042 --> 00:27:11,066 because today, if he has that energy, 665 00:27:11,066 --> 00:27:12,700 I have an awful lot to teach him, 666 00:27:12,767 --> 00:27:14,100 starting with homework. 667 00:27:14,100 --> 00:27:16,767 -Good morning. -[both] Good morning. 668 00:27:16,767 --> 00:27:20,467 So, first and foremost, how do you feel today? 669 00:27:20,467 --> 00:27:21,967 How is your energy? How is your outlook? 670 00:27:21,967 --> 00:27:23,967 -How is your feelings? -I'm feeling better. 671 00:27:23,967 --> 00:27:25,266 [shouting] I can't hear you! 672 00:27:25,266 --> 00:27:26,567 -I'm feeling a whole lot better, -[O'Neka laughs] 673 00:27:26,567 --> 00:27:28,266 and charged up, and ready to roll. 674 00:27:28,900 --> 00:27:30,500 Yeah. 675 00:27:30,567 --> 00:27:33,567 All right, so, let's start with some homework. Tyrone first. 676 00:27:33,567 --> 00:27:34,867 Start with me. 677 00:27:34,867 --> 00:27:36,867 I want to make this thing go well 678 00:27:36,867 --> 00:27:39,042 for my family, for myself, and for my staff, everybody, 679 00:27:39,042 --> 00:27:40,400 for my family, for myself, and for my staff, everybody, 680 00:27:40,467 --> 00:27:44,600 -but I need more help on the business part of it. -[Robert] Right. 681 00:27:44,667 --> 00:27:48,000 I'm gonna show you money, I'm gonna show you setup, I'm gonna show you accounting, 682 00:27:48,066 --> 00:27:49,467 I'm gonna show you everything today. 683 00:27:49,467 --> 00:27:50,800 And O'Neka, 684 00:27:50,800 --> 00:27:53,100 -I want you in everything that we're gonna do today. -Okay. 685 00:27:53,100 --> 00:27:57,166 -All right, I did ask you for your vision of the future. -My vision, right. 686 00:27:57,166 --> 00:27:59,367 I want to focus more on the hotdogs, 687 00:27:59,367 --> 00:28:02,367 and not so much as just push everything off my menu. 688 00:28:02,367 --> 00:28:06,000 I can serve other things, but be more focused on hotdogs. 689 00:28:06,066 --> 00:28:09,042 Me and Chuck, that was our thing, you know? Just bun and that's it. 690 00:28:09,042 --> 00:28:09,500 Me and Chuck, that was our thing, you know? Just bun and that's it. 691 00:28:09,567 --> 00:28:12,500 I really been thinking about this quick menu. 692 00:28:12,567 --> 00:28:14,867 I just mean if I had a quicker menu 693 00:28:14,867 --> 00:28:16,767 maybe the people would come more. 694 00:28:16,767 --> 00:28:19,166 [Robert] Nice, I love it. 695 00:28:19,166 --> 00:28:23,967 O'Neka, I asked you to write and tell me about your 26 years marriage 696 00:28:25,367 --> 00:28:27,100 to this young man. 697 00:28:29,367 --> 00:28:32,900 When I met you at our first job in 1993, 698 00:28:32,967 --> 00:28:36,900 I had no idea that you'd be my husband, make me a mother, 699 00:28:36,967 --> 00:28:38,900 and love me endlessly. 700 00:28:38,967 --> 00:28:39,042 We've had some awesome highs and some sad lows, 701 00:28:39,042 --> 00:28:43,000 We've had some awesome highs and some sad lows, 702 00:28:43,066 --> 00:28:47,066 but I'm glad we experienced God's might to bring us together 703 00:28:47,066 --> 00:28:48,767 and to stay together through it all. 704 00:28:49,867 --> 00:28:51,200 You are everything to me. 705 00:28:51,266 --> 00:28:52,900 You, Chuck, 706 00:28:52,967 --> 00:28:56,367 make my world a light, and I'm glad we're together. 707 00:28:56,767 --> 00:28:57,967 I love you. 708 00:29:02,200 --> 00:29:04,467 I love you, too. 709 00:29:04,467 --> 00:29:07,967 -How does that make you feel when you hear that? -Not like a failure. 710 00:29:10,400 --> 00:29:14,000 Feel empowered to not let my family down 711 00:29:15,100 --> 00:29:16,166 and myself. 712 00:29:16,900 --> 00:29:18,567 I want to make this thing work. 713 00:29:22,700 --> 00:29:23,667 All right, appreciate it. 714 00:29:23,667 --> 00:29:24,567 -Thank you so much. -Thank you. 715 00:29:24,567 --> 00:29:26,166 -See you shortly. -All right. 716 00:29:26,166 --> 00:29:28,567 There's a lot to learn today and I'm ready for it. 717 00:29:28,567 --> 00:29:30,300 I'm charged up and I'm ready to make it happen. 718 00:29:34,800 --> 00:29:37,667 [Robert] It's day two at Big Dawgs in Memphis, Tennessee. 719 00:29:39,166 --> 00:29:41,867 This restaurant has been searching for its identity, 720 00:29:41,867 --> 00:29:44,800 and Tyrone has decided on hotdogs. 721 00:29:44,867 --> 00:29:47,800 I need to let the design team know our new direction. 722 00:29:47,867 --> 00:29:51,967 So, I'm gonna go in that vein of hotdogs, cool food, 723 00:29:51,967 --> 00:29:53,667 -casual fun. -[Lynn] Cool. 724 00:29:53,667 --> 00:29:56,166 [Robert] Owner Tyrone struggles to turn a profit. 725 00:29:56,166 --> 00:29:57,867 During the service yesterday 726 00:29:57,867 --> 00:30:01,300 they were using handwritten tickets and only accepting cash. 727 00:30:01,367 --> 00:30:02,562 I need to show 'em why cash is not good business. 728 00:30:02,562 --> 00:30:04,667 I need to show 'em why cash is not good business. 729 00:30:04,667 --> 00:30:07,000 Everything has to have a paper trail. 730 00:30:07,000 --> 00:30:08,600 I'm gonna get a machine in there 731 00:30:08,667 --> 00:30:09,667 that prints tickets, 732 00:30:09,667 --> 00:30:12,867 and at the end of seven days, week one, 733 00:30:13,667 --> 00:30:15,967 I press your point of sale 734 00:30:15,967 --> 00:30:18,467 and it spits out everything you have sold. 735 00:30:18,467 --> 00:30:22,800 I then put it into week one and any other invoice I have. 736 00:30:22,867 --> 00:30:26,500 And we do the same for week two, week three, week four, 737 00:30:26,567 --> 00:30:28,800 -and if there's a week five, a week five, right? -Right. 738 00:30:28,867 --> 00:30:32,100 That way, you know exactly where you are. 739 00:30:32,100 --> 00:30:32,562 I feel now that I will be able to make money 740 00:30:32,562 --> 00:30:34,000 I feel now that I will be able to make money 741 00:30:34,066 --> 00:30:36,467 after listening to Robert breaking it down. 742 00:30:36,467 --> 00:30:40,567 [Robert] Each one of them segments is worth 33.33 percent. 743 00:30:40,567 --> 00:30:43,667 -Your cost of food is 3.50. -[Tyrone] Mmm-hmm. 744 00:30:43,667 --> 00:30:47,467 -What am I gonna sell that at? -Three times 3.50. 745 00:30:47,467 --> 00:30:50,567 So 10.50. This is like hallelujah moment. 746 00:30:50,567 --> 00:30:55,367 I'm just overjoyed, and I'm so glad my wife and I both got this experience. 747 00:30:55,367 --> 00:30:57,166 [Robert] Tyrone is energized, 748 00:30:57,166 --> 00:30:59,667 but the cooking staff hasn't been properly trained. 749 00:30:59,667 --> 00:31:02,066 So I need to show Tyrone a simpler menu 750 00:31:02,066 --> 00:31:02,562 that his team can execute. 751 00:31:02,562 --> 00:31:04,367 that his team can execute. 752 00:31:04,367 --> 00:31:07,266 I wanted to enhance on the passion that you have for hotdogs, 753 00:31:07,266 --> 00:31:09,166 so the first thing I'm gonna do 754 00:31:09,166 --> 00:31:12,166 is a jalapeno popper hotdog. 755 00:31:12,166 --> 00:31:14,367 -Jalapeno popper? -[Robert] Yes. 756 00:31:14,367 --> 00:31:17,867 [Robert] Starts with jalapenos, fresh, a little corn starch. 757 00:31:17,867 --> 00:31:19,667 We're taking all the flour off. 758 00:31:19,667 --> 00:31:22,867 I'm gonna drop them into the fryer. 759 00:31:24,567 --> 00:31:28,700 Meanwhile, I'm gonna warm the dog. 760 00:31:28,767 --> 00:31:32,562 I've got my coleslaw mix, cabbage, carrots, scallion, parsley. 761 00:31:32,562 --> 00:31:33,367 I've got my coleslaw mix, cabbage, carrots, scallion, parsley. 762 00:31:33,367 --> 00:31:36,166 And I'm gonna take some dressing. 763 00:31:36,166 --> 00:31:37,567 It is mayonnaise-based. 764 00:31:37,567 --> 00:31:40,200 This is the side. This is not going on the dog. 765 00:31:40,266 --> 00:31:42,100 Why am I not putting it on the dog? 766 00:31:42,100 --> 00:31:44,600 -That's a good question. -Because it's gonna hide the dog. 767 00:31:44,667 --> 00:31:46,467 -Okay. -Makes sense. 768 00:31:46,467 --> 00:31:50,700 [Robert] Gonna start with a little pimento cheese and bacon. 769 00:31:50,767 --> 00:31:54,100 There's the dog, jalapenos, chipotle sauce, 770 00:31:55,400 --> 00:31:56,467 coleslaw. 771 00:31:56,467 --> 00:31:57,400 Go for it. 772 00:31:58,000 --> 00:31:58,800 Mmm. 773 00:32:00,066 --> 00:32:01,066 It's really good. 774 00:32:01,066 --> 00:32:02,562 [Robert] Food cost is $1.90. 775 00:32:02,562 --> 00:32:03,467 [Robert] Food cost is $1.90. 776 00:32:03,467 --> 00:32:05,400 We're gonna sell it for $10, 777 00:32:05,467 --> 00:32:07,600 giving us a 90 percent food cost, 778 00:32:07,667 --> 00:32:10,467 giving us $8.10 in your pocket 779 00:32:10,467 --> 00:32:12,567 every time you sell one of these. 780 00:32:12,567 --> 00:32:13,800 -Wow. -That's a good thing there. 781 00:32:13,867 --> 00:32:14,867 All right, so the next one I'm gonna do, 782 00:32:14,867 --> 00:32:16,100 where are we? 783 00:32:16,166 --> 00:32:17,567 -We're in Memphis, right? -We're in Memphis. 784 00:32:17,567 --> 00:32:19,166 [Robert] Remember you had a Memphis Dog 785 00:32:19,166 --> 00:32:20,400 -on your menu yesterday -[Tyrone] I did, I did. 786 00:32:20,467 --> 00:32:21,734 and I couldn't see what it was. 787 00:32:21,734 --> 00:32:24,300 -It just... They all tasted the same, basically. -Right. 788 00:32:24,367 --> 00:32:27,900 [Robert] So, it's gonna start with a sliced onion, cornstarch. 789 00:32:28,467 --> 00:32:29,300 In it goes. 790 00:32:32,266 --> 00:32:32,562 Hotdog. 791 00:32:32,562 --> 00:32:33,266 Hotdog. 792 00:32:35,100 --> 00:32:36,367 In my warm bun. 793 00:32:36,367 --> 00:32:39,367 Barbecued pulled pork, a cheese sauce, 794 00:32:40,166 --> 00:32:42,166 fried onions, barbecue sauce. 795 00:32:42,166 --> 00:32:45,166 And then, I like warm potato salad, 796 00:32:45,166 --> 00:32:46,767 I do not like cold potato salad. 797 00:32:47,567 --> 00:32:48,367 That's different. 798 00:32:49,767 --> 00:32:51,667 [Robert] In goes my dressing. 799 00:32:54,700 --> 00:32:57,066 -[laughs] -That's what I'm talking about. 800 00:32:57,066 --> 00:32:59,266 I'm ready to taste that. 801 00:32:59,266 --> 00:33:01,800 -[O'Neka] Oh, my God, wow. -[Tyrone] Oh, that's good. That's got to be good. 802 00:33:01,867 --> 00:33:02,562 [Robert] Go for it. 803 00:33:02,562 --> 00:33:02,967 [Robert] Go for it. 804 00:33:04,467 --> 00:33:07,567 Man, this is the best potato salad I've had. 805 00:33:07,567 --> 00:33:08,667 [screaming] Yeah! 806 00:33:10,567 --> 00:33:14,066 [Robert] Memphis Dog, $2.05. 807 00:33:14,066 --> 00:33:15,667 We're gonna sell it for 11. 808 00:33:17,500 --> 00:33:20,066 That gives us $8.95 in our pocket. 809 00:33:20,066 --> 00:33:21,767 I mean, everything goes together. 810 00:33:21,767 --> 00:33:24,300 Right, now, I'm only showing you three dishes, right? 811 00:33:24,367 --> 00:33:26,100 But I also want to be different. 812 00:33:26,166 --> 00:33:30,166 If I don't want a hotdog, this is slightly different but really unique. 813 00:33:30,166 --> 00:33:32,300 A Korean-fried chicken sandwich. 814 00:33:32,367 --> 00:33:32,562 We're using the thigh, 815 00:33:32,562 --> 00:33:34,166 We're using the thigh, 816 00:33:34,166 --> 00:33:36,500 -which is very fatty in the chicken -[Tyrone] Right. 817 00:33:36,567 --> 00:33:38,100 and is inexpensive. 818 00:33:38,166 --> 00:33:41,600 -A little avocado dressing. -[Tyrone] Oh, look at that. 819 00:33:41,667 --> 00:33:43,567 On goes the chicken. 820 00:33:43,567 --> 00:33:49,066 On goes kimchi, cucumbers, Korean barbecue sauce. 821 00:33:49,066 --> 00:33:50,467 You're in for a treat. 822 00:33:53,066 --> 00:33:54,367 Mmm-mmm. 823 00:33:54,367 --> 00:33:56,200 Kimchi, I've never had that, but that is good. 824 00:33:56,266 --> 00:33:57,667 I love that. 825 00:33:57,667 --> 00:34:01,100 [Robert] So, Korean fried chicken which costs us $2.96, 826 00:34:01,166 --> 00:34:02,562 we're gonna sell it for 14 827 00:34:02,562 --> 00:34:03,066 we're gonna sell it for 14 828 00:34:04,567 --> 00:34:08,467 at $11.04 in your pocket every time you sell it. 829 00:34:08,467 --> 00:34:10,367 And believe me, 830 00:34:10,367 --> 00:34:13,066 this is will be one of your biggest sellers on the planet. 831 00:34:14,000 --> 00:34:15,400 -Wow. -So exciting. 832 00:34:15,467 --> 00:34:18,567 Let's focus and give Chuck what you want to give him, 833 00:34:18,567 --> 00:34:20,900 which is a legacy that works. 834 00:34:20,967 --> 00:34:22,100 -I'm ready. -[Robert] No, I'm serious. 835 00:34:22,166 --> 00:34:24,200 I am, too. I am so ready. 836 00:34:28,100 --> 00:34:29,467 -Why are you crying? -It's exciting. 837 00:34:29,467 --> 00:34:32,562 -It's, this right here... -It's okay, emotion is good. 838 00:34:32,562 --> 00:34:32,567 -It's, this right here... -It's okay, emotion is good. 839 00:34:32,567 --> 00:34:34,266 This is what I've been praying for. 840 00:34:35,967 --> 00:34:37,700 To be able to do these things, 841 00:34:37,767 --> 00:34:39,567 to be able to be a better father 842 00:34:39,567 --> 00:34:43,567 where I can do, you know, financially better. 843 00:34:43,567 --> 00:34:47,600 I don't want to be struggling all the time. 844 00:34:47,667 --> 00:34:49,767 I should have some peace at some time. 845 00:34:49,767 --> 00:34:51,400 There should be peace somewhere. 846 00:34:51,467 --> 00:34:55,600 I'm tired of it, but I think I got it now. 847 00:34:55,667 --> 00:34:59,400 -You've got a great woman, and I mean a great woman. -The best, the best. 848 00:34:59,467 --> 00:35:00,800 -Remember that. -That's right. 849 00:35:00,867 --> 00:35:02,562 -Remember what she wrote you this morning. -Right. 850 00:35:02,562 --> 00:35:03,300 -Remember what she wrote you this morning. -Right. 851 00:35:03,367 --> 00:35:05,166 -Right? -Right. 852 00:35:05,166 --> 00:35:06,467 All right, I'm gonna leave you with that. 853 00:35:06,467 --> 00:35:07,667 I'm gonna check in with my design team. 854 00:35:07,667 --> 00:35:09,000 -Enjoy. -[Tyrone] Thank you. 855 00:35:12,867 --> 00:35:14,967 So, here we are, it's 4:30 in the afternoon. 856 00:35:14,967 --> 00:35:18,100 Tables got to come in, computer system has to be set up, 857 00:35:18,100 --> 00:35:22,266 and we've got everybody and their cat and dog painting right now 858 00:35:22,266 --> 00:35:24,467 because the color keeps showing through. 859 00:35:24,467 --> 00:35:26,000 Watch this, it's still wet. 860 00:35:26,000 --> 00:35:27,000 [Robert] We're now cleaning the floor 861 00:35:27,066 --> 00:35:28,500 at the same time we're painting. 862 00:35:28,567 --> 00:35:30,667 -[Robert] Is that yellow you've got there? -[staff] Yes. 863 00:35:30,667 --> 00:35:32,562 [Robert] Can you just give me one more hit right here? 864 00:35:32,562 --> 00:35:33,100 [Robert] Can you just give me one more hit right here? 865 00:35:33,100 --> 00:35:34,266 [Robert] The back of the house staff 866 00:35:34,266 --> 00:35:36,000 is getting familiar with the new menu. 867 00:35:36,066 --> 00:35:37,467 Needs more cheese sauce. 868 00:35:37,467 --> 00:35:39,100 Korean fried chicken sandwich. 869 00:35:39,166 --> 00:35:41,667 Korean barbecue sauce, avocado mayo, pickles. 870 00:35:41,667 --> 00:35:43,166 [Robert] And the front of house staff 871 00:35:43,166 --> 00:35:45,667 is learning how to operate the new ordering system. 872 00:35:45,667 --> 00:35:47,500 You're gonna get a runner who's gonna be stood there, 873 00:35:47,567 --> 00:35:49,266 and you're gonna say, "Table one" 874 00:35:49,266 --> 00:35:52,367 and he'll pick up the table number and bring it back to you. 875 00:35:52,367 --> 00:35:53,900 You know your mark right there, right? 876 00:35:53,967 --> 00:35:56,867 [Robert] Everybody out, please. Everybody now, let's go. 877 00:35:58,266 --> 00:36:01,567 That's the last job in this amazing restaurant. 878 00:36:01,567 --> 00:36:02,562 Now they're gonna see it. 879 00:36:02,562 --> 00:36:03,066 Now they're gonna see it. 880 00:36:06,000 --> 00:36:10,667 [O'Neka] Before Robert came to help us, we were all over the place. 881 00:36:10,667 --> 00:36:13,767 The last 48 hours, I've seen Tyrone go through quite a few emotions 882 00:36:13,767 --> 00:36:15,367 that I haven't seen in a while. 883 00:36:15,367 --> 00:36:16,567 But it's a good thing. 884 00:36:16,567 --> 00:36:18,467 He got the push he needed, he's inspired. 885 00:36:18,467 --> 00:36:22,100 I think he feels upbeat now, like he can do it. 886 00:36:23,667 --> 00:36:26,867 [Tyrone] The word "failure" stung, 887 00:36:26,867 --> 00:36:30,166 but, you know, the push he gave me these last 48 hours 888 00:36:30,166 --> 00:36:31,867 has been what I needed. 889 00:36:31,867 --> 00:36:32,562 Now my identity to the restaurant is crystal clear. 890 00:36:32,562 --> 00:36:35,667 Now my identity to the restaurant is crystal clear. 891 00:36:35,667 --> 00:36:37,667 I'm gonna take you guys in first, 892 00:36:37,667 --> 00:36:39,700 -and then I will come back in a short while for you. -Okay, sir. 893 00:36:39,767 --> 00:36:40,767 Step up here. 894 00:36:43,667 --> 00:36:44,500 You can walk. 895 00:36:45,266 --> 00:36:46,767 You can turn slightly. 896 00:36:46,767 --> 00:36:49,166 Put your hands down and keep your eyes closed. 897 00:36:49,166 --> 00:36:53,767 Are you ready to see the brand new Big Dawgs? 898 00:36:53,767 --> 00:36:55,467 [both shouting] Yes! 899 00:36:56,300 --> 00:36:57,400 Open your eyes. 900 00:36:59,967 --> 00:37:02,562 Oh, wow. [laughing] 901 00:37:02,562 --> 00:37:02,767 Oh, wow. [laughing] 902 00:37:03,467 --> 00:37:04,700 -[sobbing] -This is amazing. 903 00:37:07,700 --> 00:37:11,000 [Robert] Are you ready to see the brand new Big Dawgs? 904 00:37:11,000 --> 00:37:12,567 [shouting] Yes! 905 00:37:13,500 --> 00:37:14,467 Open your eyes. 906 00:37:17,767 --> 00:37:20,066 Oh, wow. [laughing] 907 00:37:21,700 --> 00:37:23,767 -[sobbing] -This is amazing. 908 00:37:27,367 --> 00:37:32,367 -[O'Neka] It looks so good. It looks so different. -[Tyrone crying] 909 00:37:32,367 --> 00:37:34,000 It's okay. You've been through a lot. 910 00:37:34,066 --> 00:37:36,641 -Thank you. -Oh, you're so welcome. 911 00:37:36,641 --> 00:37:36,767 -Thank you. -Oh, you're so welcome. 912 00:37:36,767 --> 00:37:39,100 -[Tyrone] Can't believe this. -[O'Neka] It looks so good. 913 00:37:39,166 --> 00:37:40,200 [Robert] Look at your ceiling. 914 00:37:40,266 --> 00:37:41,967 All new lights, all new panels, 915 00:37:41,967 --> 00:37:43,467 all new tables, new chairs. 916 00:37:44,400 --> 00:37:45,300 [O'Neka] Whoa. 917 00:37:47,266 --> 00:37:48,200 [Robert] Look at this. 918 00:37:49,400 --> 00:37:51,266 -Oh, it didn't move! -It doesn't move. 919 00:37:51,266 --> 00:37:53,900 [Robert] And it's all brand new. 920 00:37:53,967 --> 00:37:57,867 -Man. -You can see the vintage homage to hotdogs. 921 00:37:57,867 --> 00:37:59,967 -[O'Neka] It looks fun. It's inviting. -[Tyrone] It's inviting. 922 00:37:59,967 --> 00:38:02,300 [O'Neka] And you know we sell hotdogs. 923 00:38:02,367 --> 00:38:04,300 It's an old school touch. It's nice. 924 00:38:04,367 --> 00:38:05,533 [Robert] Isn't it cool? 925 00:38:05,533 --> 00:38:06,641 -[O'Neka] The neon, yeah. -[Tyrone] It looks cool. 926 00:38:06,641 --> 00:38:07,166 -[O'Neka] The neon, yeah. -[Tyrone] It looks cool. 927 00:38:07,166 --> 00:38:08,700 -Hey, hey, guys. -[O'Neka and Tyrone] Hey. 928 00:38:08,767 --> 00:38:10,400 -What's going on, man? -You've blown me away. 929 00:38:10,467 --> 00:38:11,800 -No problem, brother. -Thank you so much. 930 00:38:11,867 --> 00:38:12,900 -What do you think? -Congratulations. 931 00:38:12,967 --> 00:38:15,066 -I love it. I love it, yeah. -You do? 932 00:38:15,066 --> 00:38:17,900 [Robert] All right, there's one other young man that I want to bring in. 933 00:38:18,900 --> 00:38:20,000 Keep your eyes closed. 934 00:38:22,567 --> 00:38:23,767 Open your eyes. 935 00:38:24,867 --> 00:38:27,767 -Whoa! [laughs] -[Tyrone chuckles] 936 00:38:29,300 --> 00:38:30,667 Dang! 937 00:38:30,667 --> 00:38:32,266 [O'Neka] Look at it, though. 938 00:38:33,100 --> 00:38:34,667 [Chuck] This is crazy! 939 00:38:34,667 --> 00:38:36,367 -[laughs] -Unbelievable. 940 00:38:36,367 --> 00:38:36,641 [Chuck] This is amazing. 941 00:38:36,641 --> 00:38:38,100 [Chuck] This is amazing. 942 00:38:40,667 --> 00:38:43,300 You can cry if you want to, baby. 943 00:38:43,367 --> 00:38:45,767 -It's okay. [laughs] -[Tyrone] You don't have to be strong. 944 00:38:45,767 --> 00:38:48,767 -You don't have to be strong all the time. -Come on. 945 00:38:48,767 --> 00:38:51,500 [Robert] Chuck, I take it that you like it, dude? Is that good? 946 00:38:51,567 --> 00:38:54,166 -It's all right. -[all laughing] 947 00:38:57,567 --> 00:39:00,367 This compared with what you had is like night and day, 948 00:39:00,367 --> 00:39:02,867 and if you have the energy that you have now 949 00:39:02,867 --> 00:39:06,641 there is nothing to stop you doing whatever you want. 950 00:39:06,641 --> 00:39:07,700 there is nothing to stop you doing whatever you want. 951 00:39:07,767 --> 00:39:10,567 -The debt [scoffs] is nothing. -Yeah. 952 00:39:10,567 --> 00:39:14,000 -Wow. -The legacy is everything. 953 00:39:14,066 --> 00:39:15,967 That's what I'm working toward. I'm ready for this. 954 00:39:15,967 --> 00:39:19,266 And I'm holding you personally responsible 955 00:39:19,266 --> 00:39:21,867 -and make sure he does it. -Got you. 956 00:39:21,867 --> 00:39:23,767 -You ready to let some people in? -Yes. 957 00:39:23,767 --> 00:39:24,800 Let 'em in. 958 00:39:28,200 --> 00:39:30,100 Welcome to the Big Dawgs. 959 00:39:31,066 --> 00:39:33,200 -Come on in. -Come on in! 960 00:39:33,266 --> 00:39:35,867 -Wow! -Oh, my... 961 00:39:35,867 --> 00:39:36,641 I love it. I love it. 962 00:39:36,641 --> 00:39:38,367 I love it. I love it. 963 00:39:38,367 --> 00:39:42,767 The lighting, the decor, it's amazing. I just love it. 964 00:39:42,767 --> 00:39:44,700 -Oh, it look good. -It looks really good. 965 00:39:44,767 --> 00:39:47,367 [man] Can I have the Memphis dog, coleslaw, potato salad? 966 00:39:47,367 --> 00:39:49,166 [Robert] Tonight's the ultimate test. 967 00:39:49,166 --> 00:39:51,567 While O'Neka is gonna help with the finances, 968 00:39:51,567 --> 00:39:53,467 this is Tyrone's time to shine, 969 00:39:53,467 --> 00:39:56,767 and I need to see his energy and passion. 970 00:39:56,767 --> 00:39:59,500 -Everything moving fast, everything going fast. -[woman] Yeah. 971 00:39:59,567 --> 00:40:01,567 -We good, we good. -Thank you so much. 972 00:40:01,567 --> 00:40:03,000 -We'll make this thing work. -[woman] We will. 973 00:40:03,000 --> 00:40:04,700 [man] Can I get those fried potato right there? 974 00:40:04,767 --> 00:40:06,066 Yeah. 975 00:40:06,066 --> 00:40:06,641 -Want some of that. -There you go, sir. 976 00:40:06,641 --> 00:40:07,600 -Want some of that. -There you go, sir. 977 00:40:07,667 --> 00:40:10,000 And they're the receipts? Oh, wow. Thank you, man. 978 00:40:11,400 --> 00:40:12,367 Table 11. 979 00:40:12,367 --> 00:40:14,066 [Robert] Tyrone is doing his job. 980 00:40:14,066 --> 00:40:16,166 Now I just want the customers 981 00:40:16,166 --> 00:40:18,200 to connect with his new identity. 982 00:40:18,266 --> 00:40:21,800 And the jalapeno hotdog, oh, my gosh, it's amazing. 983 00:40:21,867 --> 00:40:24,867 The flavors are fantastic. It's a perfect amount of little crunch. 984 00:40:24,867 --> 00:40:28,367 The new chicken sandwich, I must say that this is very delicious. 985 00:40:28,367 --> 00:40:31,367 It's not something we had in Memphis already so I love it. 986 00:40:31,367 --> 00:40:33,066 That's how it works. Okay. 987 00:40:33,066 --> 00:40:35,867 We got a plan, we have an identity, 988 00:40:35,867 --> 00:40:36,641 and our dream, it's coming true. 989 00:40:36,641 --> 00:40:39,166 and our dream, it's coming true. 990 00:40:39,767 --> 00:40:41,066 This is amazing. 991 00:40:41,567 --> 00:40:44,500 It's sweet. Uh-uh. 992 00:40:44,567 --> 00:40:46,100 [O'Neka] I'm proud of Tyrone. 993 00:40:46,100 --> 00:40:49,100 His will to push, and drive, and keep going, and not stop, 994 00:40:49,166 --> 00:40:50,266 -it means everything to me. -Appreciate it. 995 00:40:50,266 --> 00:40:52,000 -I'm so proud of him. -Thank you, thank you. 996 00:40:52,066 --> 00:40:54,100 [Tyrone] The kitchen is doing good, the front house is doing good, 997 00:40:54,100 --> 00:40:56,266 food is coming out in a timely manner, 998 00:40:56,266 --> 00:40:58,867 and I know my finances, I know I'm making money. 999 00:40:58,867 --> 00:41:03,100 Yesterday when I arrived, you had no passion, you had no identity. 1000 00:41:03,100 --> 00:41:06,500 -Today, I see the identity of the restaurant -Right. 1001 00:41:06,567 --> 00:41:06,641 and I see the passion. 1002 00:41:06,641 --> 00:41:08,100 and I see the passion. 1003 00:41:08,166 --> 00:41:10,066 That's how you run the business. 1004 00:41:10,066 --> 00:41:11,100 [Tyrone and O'Neka] You got it. 1005 00:41:11,166 --> 00:41:13,000 All right, give me a hug. I'm out of here. 1006 00:41:13,066 --> 00:41:14,166 I appreciate you, 1007 00:41:14,166 --> 00:41:15,100 -both of you. -All right. 1008 00:41:15,100 --> 00:41:16,767 -[customers applauding] -Okay. 1009 00:41:30,400 --> 00:41:32,400 [woman] I love to cook, it's my passion, 1010 00:41:32,467 --> 00:41:35,100 but bookkeeping is not my forte. 1011 00:41:35,100 --> 00:41:36,641 Sounds to me like you have zero clue. 1012 00:41:36,641 --> 00:41:37,000 Sounds to me like you have zero clue. 1013 00:41:37,066 --> 00:41:39,967 The place is a pigsty, the food is tasteless. 1014 00:41:39,967 --> 00:41:41,767 I ain't gonna listen to-- No more. 1015 00:41:41,767 --> 00:41:43,266 You're gonna lose this restaurant, 1016 00:41:43,266 --> 00:41:44,667 and you're gonna lose your own life 1017 00:41:44,667 --> 00:41:47,100 if you don't do something different. 1018 00:41:48,066 --> 00:41:50,000 [Robert] Let's go. Get open. 1019 00:41:50,066 --> 00:41:52,266 You cook food like this in that restaurant I'm making over there, 1020 00:41:52,266 --> 00:41:53,767 -nobody can touch you. -Wow. 1021 00:41:53,767 --> 00:41:56,100 [woman shouting] I'm so ready! [laughs] 1022 00:41:56,100 --> 00:41:57,300 Open your eyes.