1
00:00:01,166 --> 00:00:02,467
I love to cook,
it's my passion,
2
00:00:02,467 --> 00:00:04,767
but bookkeeping
is not my forte.
3
00:00:04,767 --> 00:00:06,767
Sounds to me
like you have zero clue.
4
00:00:06,767 --> 00:00:08,767
Well, I'm just seeing if y'all
put the food out properly.
5
00:00:08,767 --> 00:00:09,700
I got it.
6
00:00:09,767 --> 00:00:10,800
-You're sure?
-I'm sure.
7
00:00:10,867 --> 00:00:12,600
And who's
controlling the staff?
8
00:00:12,667 --> 00:00:14,467
-Miss Penny.
-That's your job.
9
00:00:14,467 --> 00:00:16,100
She makes
the final decision here.
10
00:00:16,100 --> 00:00:18,800
She makes the final decision
but you're all bad?
11
00:00:19,967 --> 00:00:21,467
[Robert] The place is a pigsty
12
00:00:21,467 --> 00:00:23,266
and you have allowed it
to get to that point.
13
00:00:23,266 --> 00:00:24,667
The food is tasteless.
14
00:00:24,667 --> 00:00:26,567
I ain't gonna listen
to his... No more.
15
00:00:26,567 --> 00:00:27,767
This is a wakeup call.
16
00:00:29,166 --> 00:00:30,000
Them tomatoes are your health.
17
00:00:30,000 --> 00:00:31,266
Them tomatoes are your health.
18
00:00:31,266 --> 00:00:32,800
You're gonna
lose this restaurant
19
00:00:32,867 --> 00:00:34,300
and you're gonna
lose your own life
20
00:00:34,367 --> 00:00:36,600
if you don't do
something different.
21
00:00:39,100 --> 00:00:40,400
[Robert]
Let's go. Get it open!
22
00:00:40,467 --> 00:00:41,800
[Robert]
You cook food like this
23
00:00:41,867 --> 00:00:43,300
in that restaurant
I'm making over there,
24
00:00:43,367 --> 00:00:44,967
-nobody can touch you.
-Wow.
25
00:00:44,967 --> 00:00:47,266
[Penny shouting]
I'm so ready! [chuckling]
26
00:00:47,266 --> 00:00:48,467
Open your eyes.
27
00:00:50,166 --> 00:00:51,767
Oh, my God.
28
00:00:57,367 --> 00:01:00,000
I'm on the outskirts
of Auburn, Alabama,
29
00:01:00,000 --> 00:01:00,200
I'm on the outskirts
of Auburn, Alabama,
30
00:01:00,266 --> 00:01:04,166
heading to a small town
called Opelika.
31
00:01:08,867 --> 00:01:13,000
Beautiful countryside
but very rural.
32
00:01:13,000 --> 00:01:16,166
I'm passing
a lot of cotton plants,
funnily enough,
33
00:01:16,166 --> 00:01:17,467
but not much else.
34
00:01:17,467 --> 00:01:19,300
Look, it's wide open here.
35
00:01:19,367 --> 00:01:24,967
It beckons the question,
why am I going out this far?
36
00:01:24,967 --> 00:01:26,967
What is this place?
37
00:01:26,967 --> 00:01:29,567
I'm on my way
to meet owners
Robert and Penny,
38
00:01:29,567 --> 00:01:30,000
owners of
Walters' Gas & Grill.
39
00:01:30,000 --> 00:01:32,800
owners of
Walters' Gas & Grill.
40
00:01:32,867 --> 00:01:36,800
If in fact
this place is a gas station
and a restaurant,
41
00:01:36,867 --> 00:01:39,367
it's something
we've never done before
on Restaurant: Impossible.
42
00:01:39,367 --> 00:01:43,367
So that intrigues me,
but it scares me
at the same time
43
00:01:43,367 --> 00:01:47,166
because, hello,
there's nothing here.
44
00:01:51,567 --> 00:01:55,166
Everything good, guys?
Y'all need me anywhere?
You good, Brenda?
45
00:01:55,166 --> 00:01:56,867
All right, all right.
46
00:01:56,867 --> 00:01:58,166
I'm Penny Walters.
47
00:01:58,166 --> 00:02:00,000
I'm the owner operator
of Walters' Gas & Grill
48
00:02:00,000 --> 00:02:01,266
I'm the owner operator
of Walters' Gas & Grill
49
00:02:01,266 --> 00:02:02,700
here in Opelika, Alabama.
50
00:02:02,767 --> 00:02:05,500
We do mainly Southern food
like fried chicken.
51
00:02:05,567 --> 00:02:08,200
We do black eyed peas
or field potatoes,
tomatoes and okra,
52
00:02:08,266 --> 00:02:11,100
just an array
of assorted vegetables,
53
00:02:11,166 --> 00:02:13,400
and we make everything
from scratch.
54
00:02:13,467 --> 00:02:16,200
We're mainly a restaurant,
but we try to meet
the community's needs
55
00:02:16,266 --> 00:02:18,867
because we are the only place
you can get gas
56
00:02:18,867 --> 00:02:20,867
probably within
a 15 mile radius.
57
00:02:20,867 --> 00:02:23,000
We also have
our convenience store.
58
00:02:23,066 --> 00:02:24,467
You know, chips and drinks,
59
00:02:24,467 --> 00:02:26,266
and we're pretty much
a Jack-of-all-trades
60
00:02:26,266 --> 00:02:28,767
I guess you could say in here.
[chuckles]
61
00:02:28,767 --> 00:02:30,000
-Oh, you got
some pickles, okay.
-Yeah.
62
00:02:30,000 --> 00:02:31,467
-Oh, you got
some pickles, okay.
-Yeah.
63
00:02:31,467 --> 00:02:34,500
Let me see, the chips are...
64
00:02:34,567 --> 00:02:36,700
[Penny] We have
a lot of farmers in the area,
65
00:02:36,767 --> 00:02:39,100
so they'll come
fuel up their tractors,
66
00:02:39,100 --> 00:02:40,767
and they come in here
for their snacks
67
00:02:40,767 --> 00:02:42,367
or sit down and have a meal,
68
00:02:42,367 --> 00:02:44,266
then get back in the field
and start harvesting again.
69
00:02:44,266 --> 00:02:46,166
This is the heart
of our little community.
70
00:02:46,166 --> 00:02:48,266
Good to see y'all.
How are you?
71
00:02:48,266 --> 00:02:50,200
-Doing well. How are you?
-Good.
72
00:02:50,266 --> 00:02:52,500
[Penny] My husband and I
own it together.
73
00:02:52,567 --> 00:02:55,700
Robert Walters is my rock.
He's my soulmate.
74
00:02:55,767 --> 00:02:57,767
I met in Robert in '98.
75
00:02:57,767 --> 00:03:00,000
I lived in Auburn
and he was my mailman.
76
00:03:00,000 --> 00:03:01,000
I lived in Auburn
and he was my mailman.
77
00:03:01,000 --> 00:03:03,500
I was a single parent
raising my two boys.
78
00:03:03,567 --> 00:03:04,767
One evening,
79
00:03:04,767 --> 00:03:06,667
he asked me to come out
and I said, "Okay."
80
00:03:06,667 --> 00:03:08,600
And after that night,
you know,
81
00:03:08,667 --> 00:03:10,100
we just were inseparable.
82
00:03:10,166 --> 00:03:11,400
We got married in '99,
83
00:03:11,467 --> 00:03:13,467
and then when he retired
from the post office
84
00:03:13,467 --> 00:03:14,600
we moved to the farm.
85
00:03:14,667 --> 00:03:15,967
[Robert W.] When I met Penny,
86
00:03:15,967 --> 00:03:19,166
I had two young kids
and she had two young kids,
87
00:03:19,166 --> 00:03:22,300
and then we became
a blended family of four.
88
00:03:22,367 --> 00:03:24,667
We live on the farm
where I grew up on.
89
00:03:24,667 --> 00:03:28,500
We do grow crops,
cotton, corn, peanuts,
different vegetables.
90
00:03:28,567 --> 00:03:30,000
I do the growing side.
Once it comes out
then it's hers.
91
00:03:30,000 --> 00:03:31,266
I do the growing side.
Once it comes out
then it's hers.
92
00:03:32,266 --> 00:03:33,767
[Penny]
I've always enjoyed cooking.
93
00:03:33,767 --> 00:03:35,867
Growing up,
my dad was a farmer
94
00:03:35,867 --> 00:03:37,266
so we grew everything we ate.
95
00:03:37,266 --> 00:03:39,667
Whether shelling peas
on the front porch,
96
00:03:39,667 --> 00:03:41,900
or, you know
tomato squishing
between your toes
97
00:03:41,967 --> 00:03:44,800
in the pasture, you know,
picking tomatoes,
98
00:03:44,867 --> 00:03:47,400
it was all about
family and food.
99
00:03:47,467 --> 00:03:49,600
So I think
when Robert and I got married
100
00:03:49,667 --> 00:03:53,300
we had such a big family
I had to start cooking
bigger meals,
101
00:03:53,367 --> 00:03:57,300
and I realized,
"Gosh, this is my passion.
I love it."
102
00:03:57,367 --> 00:03:59,800
It was about
two or three years
after we got married
103
00:03:59,867 --> 00:04:00,000
is when I had
my first restaurant.
104
00:04:00,000 --> 00:04:01,200
is when I had
my first restaurant.
105
00:04:01,266 --> 00:04:06,166
I opened in 2004,
and it was a dream come true
106
00:04:06,166 --> 00:04:09,500
because not only
was I getting to cook
but I was meeting people.
107
00:04:09,567 --> 00:04:12,667
And I'm such a people person.
That was a big fulfilment.
108
00:04:12,667 --> 00:04:16,166
I hope you have a great day.
Thank you so much
for coming in.
109
00:04:16,166 --> 00:04:17,166
-You, too. Thank you.
-Buh-bye.
110
00:04:17,166 --> 00:04:18,500
We were open...
111
00:04:20,367 --> 00:04:23,200
And... For a few months.
112
00:04:26,100 --> 00:04:26,967
[sighs]
113
00:04:30,367 --> 00:04:33,367
And I lost my oldest son.
[sniffles]
114
00:04:35,367 --> 00:04:37,066
My husband and I
was out of town,
115
00:04:37,066 --> 00:04:39,166
and I got the call... [sighs]
116
00:04:39,967 --> 00:04:41,200
That...
117
00:04:42,767 --> 00:04:43,900
He was headed to the hospital.
118
00:04:43,967 --> 00:04:47,500
He'd had
a really horrible seizure.
119
00:04:47,567 --> 00:04:48,700
He was 18,
120
00:04:48,767 --> 00:04:50,900
and it was devastating
for all of us.
121
00:04:50,967 --> 00:04:52,100
That really...
122
00:04:53,500 --> 00:04:54,700
Put me down.
123
00:04:55,600 --> 00:04:57,166
It...
124
00:04:57,166 --> 00:05:00,000
It was hard for me
to function after that,
125
00:05:00,000 --> 00:05:00,200
It was hard for me
to function after that,
126
00:05:00,266 --> 00:05:02,467
so we ultimately
sold the restaurant,
127
00:05:02,467 --> 00:05:05,200
tried to grieve
as best as I could.
128
00:05:05,266 --> 00:05:10,100
It's been many years ago
but it hurts so bad still.
[sniffles]
129
00:05:12,100 --> 00:05:15,467
It was a hard time,
very hard time for everybody.
130
00:05:15,467 --> 00:05:18,567
I didn't know what to do
to help her.
131
00:05:18,567 --> 00:05:22,567
Penny just, you know,
she was in a fog
for a long time,
132
00:05:22,567 --> 00:05:28,300
and it took ten years
to get, I'd say,
somewhat back to normal.
133
00:05:29,600 --> 00:05:30,000
When I lost Matt
it was a piece of me gone,
134
00:05:30,000 --> 00:05:34,266
When I lost Matt
it was a piece of me gone,
135
00:05:34,266 --> 00:05:38,900
but I try with my family,
with the things I loved,
136
00:05:38,967 --> 00:05:41,567
to surround myself
in those things.
137
00:05:41,567 --> 00:05:47,300
Kind of takes me mind away
from that loss. [sniffles]
138
00:05:47,367 --> 00:05:50,300
So I realized I needed
to get back to the food.
139
00:05:50,367 --> 00:05:54,467
So Robert and I bought
Walters' Gas & Grill in 2014.
140
00:05:55,567 --> 00:05:57,567
The owners
had just went out of business,
141
00:05:57,567 --> 00:06:00,000
and we were in a position
to where we could
open it back up.
142
00:06:00,000 --> 00:06:01,567
and we were in a position
to where we could
open it back up.
143
00:06:01,567 --> 00:06:04,367
Before we bought it,
it didn't have
a restaurant in it.
144
00:06:04,367 --> 00:06:06,967
But once we bought it,
and we got it back running,
145
00:06:06,967 --> 00:06:08,800
and the customers
started coming,
146
00:06:08,867 --> 00:06:12,767
we just slowly turned it into,
basically, a restaurant
that sells gas.
147
00:06:12,767 --> 00:06:16,600
And it makes me proud
to say I built this,
148
00:06:16,667 --> 00:06:20,000
but the struggles
I have with it
I don't know how to fix.
149
00:06:20,066 --> 00:06:24,967
Of all of the little entities
of businesses we have
here at Walters',
150
00:06:24,967 --> 00:06:28,600
this restaurant
is what demands
my full attention.
151
00:06:28,667 --> 00:06:30,000
I've put a lot
and a lot of money
into this place.
152
00:06:30,000 --> 00:06:30,867
I've put a lot
and a lot of money
into this place.
153
00:06:30,867 --> 00:06:34,400
Over 250,000, you know,
has come out of our pocket.
154
00:06:36,166 --> 00:06:40,767
I am a damn good cook,
I know that. [chuckles]
155
00:06:40,767 --> 00:06:44,367
Everything around it,
I'm probably not the best at.
156
00:06:44,367 --> 00:06:48,066
As far as managing it,
I've very outspoken,
very high-strung.
157
00:06:48,066 --> 00:06:51,367
I have a hard time
letting people take control
158
00:06:51,367 --> 00:06:53,867
of something
that I'm involved with.
159
00:06:53,867 --> 00:06:58,300
When it comes
to my restaurant,
I want it done my way.
160
00:06:58,367 --> 00:07:00,000
[Vanessa]
Miss Penny does do
a lot around the restaurant,
161
00:07:00,000 --> 00:07:00,867
[Vanessa]
Miss Penny does do
a lot around the restaurant,
162
00:07:00,867 --> 00:07:03,166
and I think it's a lot for her
to keep up with.
163
00:07:03,166 --> 00:07:04,500
But at the same time,
164
00:07:04,567 --> 00:07:06,767
there's always a point
that too much is too much.
165
00:07:06,767 --> 00:07:10,166
This place has made
so many great memories,
166
00:07:10,166 --> 00:07:13,567
but I think the stress
is pretty much hindering
my health
167
00:07:13,567 --> 00:07:17,367
with my spinal issues,
my pinched nerves,
and my bulging disc.
168
00:07:17,367 --> 00:07:19,000
And here, a few months ago,
169
00:07:19,066 --> 00:07:22,000
I was having
difficult breathing.
170
00:07:22,066 --> 00:07:24,100
They found a blockage
in my heart,
171
00:07:24,100 --> 00:07:26,867
and the doctor said,
"You have to step back."
172
00:07:26,867 --> 00:07:29,500
And I never really
related my health
173
00:07:29,567 --> 00:07:30,000
with me
being stressed out here.
174
00:07:30,000 --> 00:07:31,400
with me
being stressed out here.
175
00:07:31,467 --> 00:07:32,900
[Robert W.]
She can't keep going
much longer like this.
176
00:07:32,967 --> 00:07:34,667
It's becoming
a burden to Penny,
177
00:07:34,667 --> 00:07:36,567
and that's part
of what's wrong
with her health.
178
00:07:36,567 --> 00:07:40,166
She's in the store,
she runs the gas station
and the restaurant part.
179
00:07:40,166 --> 00:07:44,100
She's doing too much.
He hurts me to see Penny
suffer like that.
180
00:07:44,100 --> 00:07:45,667
It kind of
makes me mad sometimes
181
00:07:45,667 --> 00:07:47,867
that she don't try
to let go of some of it.
182
00:07:47,867 --> 00:07:49,767
Right now,
she's having a hard time
letting go.
183
00:07:49,767 --> 00:07:52,266
[Penny] They all tell me,
"Penny, you have
to slow down."
184
00:07:52,266 --> 00:07:54,000
I'm like [grumbles].
185
00:07:54,066 --> 00:07:55,967
I don't know how
I can do that.
186
00:07:55,967 --> 00:08:00,000
The one thing I want to see
before it's all over with
is this place thriving,
187
00:08:00,000 --> 00:08:01,166
The one thing I want to see
before it's all over with
is this place thriving,
188
00:08:01,166 --> 00:08:04,667
because
it would feel devastating
if I had to close the doors.
189
00:08:04,667 --> 00:08:08,567
No, I don't want that
to happen again to me, no.
190
00:08:08,567 --> 00:08:13,200
[voice shaking] It would be
another dream that I had
that I lost.
191
00:08:14,000 --> 00:08:15,300
[sniffles]
192
00:08:28,867 --> 00:08:30,000
[Robert]
So, what am I thinking
about this place right now?
193
00:08:30,000 --> 00:08:32,000
[Robert]
So, what am I thinking
about this place right now?
194
00:08:32,066 --> 00:08:35,266
Eh, not much.
195
00:08:35,266 --> 00:08:37,200
Okay, let's find out.
196
00:08:46,967 --> 00:08:51,367
As I walk in...
[chuckles] Wow.
197
00:08:51,367 --> 00:08:55,300
I feel like
I've been transported
back into 1930s.
198
00:08:55,367 --> 00:09:00,000
Kind of quaint,
kind of a store
meets a restaurant.
199
00:09:00,000 --> 00:09:00,800
Kind of quaint,
kind of a store
meets a restaurant.
200
00:09:00,867 --> 00:09:03,500
There's this
kind of cool little hutch
201
00:09:03,567 --> 00:09:08,667
with pickles, and tomatoes,
chutneys, things like that,
202
00:09:08,667 --> 00:09:13,600
but then I've got
these soul-battered shelves
with snacks.
203
00:09:14,767 --> 00:09:17,867
Then I've got shelves
with nothing.
204
00:09:20,867 --> 00:09:23,400
We have one onion
205
00:09:24,467 --> 00:09:26,667
and [chuckles] one potato.
206
00:09:26,667 --> 00:09:30,000
This is the extent
of the fresh produce.
207
00:09:30,000 --> 00:09:30,567
This is the extent
of the fresh produce.
208
00:09:30,567 --> 00:09:34,367
I presume that this is where
the restaurant piece starts.
209
00:09:34,367 --> 00:09:37,567
We've got one, two, three,
four, five, six tables.
210
00:09:39,200 --> 00:09:41,066
And, I mean, just look at
the state of these tables.
211
00:09:41,066 --> 00:09:44,867
There's drips of coffee
on the back here.
212
00:09:44,867 --> 00:09:50,400
Then on the back half of here
is where you get your beer,
your soda, your water.
213
00:09:50,467 --> 00:09:51,867
Look at this.
214
00:09:53,767 --> 00:09:56,500
[scoffs] Lights,
some are working,
some are not.
215
00:09:57,667 --> 00:09:59,400
This is the kitchen area.
216
00:09:59,467 --> 00:10:00,000
I've got bleach next to bread.
217
00:10:00,000 --> 00:10:02,266
I've got bleach next to bread.
218
00:10:02,266 --> 00:10:04,767
I've got garbage
next to cleaning supplies.
219
00:10:04,767 --> 00:10:07,700
The front is what I see
as a customer.
It looks disgusting.
220
00:10:07,767 --> 00:10:11,900
The back wall is full
of dust and break.
221
00:10:11,967 --> 00:10:14,567
Oh, I'm already getting
the heebie sceebies.
222
00:10:14,567 --> 00:10:18,266
You know, in a small town
I don't mind a restaurant
within a gas station.
223
00:10:18,867 --> 00:10:20,467
I've never done one before.
224
00:10:20,467 --> 00:10:24,200
I've been to many,
but never anything
that looks like this.
225
00:10:24,967 --> 00:10:26,500
This is gonna be interesting.
226
00:10:28,000 --> 00:10:30,000
Robert, Penny,
come in this whatever it is.
227
00:10:30,000 --> 00:10:33,066
Robert, Penny,
come in this whatever it is.
228
00:10:34,266 --> 00:10:36,300
-Hey, Robert.
-[Robert] Good morning.
229
00:10:36,367 --> 00:10:37,467
-Good morning.
-Good to have you, Chef.
230
00:10:37,467 --> 00:10:38,767
Please take a seat.
231
00:10:38,767 --> 00:10:40,767
-I don't think you're gonna
say that in a minute.
-Oh, no.
232
00:10:40,767 --> 00:10:42,700
-[sighs]
-[Robert] Wow.
233
00:10:45,100 --> 00:10:46,000
Wow.
234
00:10:46,066 --> 00:10:47,867
So, what is this place?
235
00:10:47,867 --> 00:10:50,867
This is a country store.
236
00:10:51,667 --> 00:10:53,000
Convenience store,
liquor store.
237
00:10:53,000 --> 00:10:54,367
[Robert] There's nothing
on the shelves.
238
00:10:54,367 --> 00:10:55,700
We're mainly a restaurant,
239
00:10:55,767 --> 00:11:00,000
but we're here, you know,
to try to serve other needs.
240
00:11:00,000 --> 00:11:00,467
but we're here, you know,
to try to serve other needs.
241
00:11:00,467 --> 00:11:03,266
This is the only place
to get gas within 20 miles,
242
00:11:03,266 --> 00:11:06,266
or a pack of chips,
or a beer, or a soda.
243
00:11:06,266 --> 00:11:08,166
So was there a restaurant
when you opened?
244
00:11:08,166 --> 00:11:10,200
No, we put the restaurant in.
245
00:11:10,266 --> 00:11:12,266
And what type of food
do you do?
246
00:11:12,266 --> 00:11:15,567
It's mainly Southern cuisine,
fried chicken,
247
00:11:15,567 --> 00:11:17,867
fresh vegetables
like peas and okra.
248
00:11:17,867 --> 00:11:20,600
We have a farm,
we grow produce,
249
00:11:20,667 --> 00:11:23,367
and I do a lot of canning,
preserving food.
250
00:11:23,367 --> 00:11:27,266
We do a lot of catering,
try to keep the store running.
251
00:11:27,266 --> 00:11:29,166
Pretty much got my hands full.
252
00:11:29,166 --> 00:11:30,000
[Robert]
The canning that you do,
253
00:11:30,000 --> 00:11:30,967
[Robert]
The canning that you do,
254
00:11:30,967 --> 00:11:33,100
-how much do you make on that?
-[Penny] Yeah.
255
00:11:33,100 --> 00:11:35,200
It's according
to which product it is.
256
00:11:35,266 --> 00:11:40,700
Brunswick stew,
I probably make
six to eight dollars.
257
00:11:40,767 --> 00:11:42,567
-How do you know that?
-I don't.
258
00:11:42,567 --> 00:11:45,200
-[Robert] What does the batch
cost you to make?
-50 quartz,
259
00:11:45,266 --> 00:11:46,900
and it costs me
[sighs in exasperation],
260
00:11:46,967 --> 00:11:48,200
now, the batch I don't know,
261
00:11:48,266 --> 00:11:50,800
but I broke it down
into individual jars
262
00:11:50,867 --> 00:11:52,467
because I make
different batches.
263
00:11:52,467 --> 00:11:54,700
-I make,
sometimes, small batches.
-Okay, but that makes no sense
264
00:11:54,767 --> 00:11:58,467
-I know.
-because if you know
that you make 60 quartz
265
00:11:58,467 --> 00:12:00,000
-Yeah.
-and 60 quartz
go into 400 jars,
266
00:12:00,000 --> 00:12:02,166
-Yeah.
-and 60 quartz
go into 400 jars,
267
00:12:02,166 --> 00:12:04,700
-I don't know
what the number is, right?
-I could figure it up, yeah,
268
00:12:04,767 --> 00:12:08,867
as far as a batch cost,
from what I pay per jar.
269
00:12:08,867 --> 00:12:10,667
But you don't know
what the batch cost you.
270
00:12:10,667 --> 00:12:12,700
Not the last batch, no,
because I didn't figure it up.
271
00:12:12,767 --> 00:12:14,200
All right,
but you've been doing that
for how long?
272
00:12:14,266 --> 00:12:16,967
-Years.
-[Robert] For years.
273
00:12:16,967 --> 00:12:19,300
-So, this is mainly
your business.
-[Penny] Yes.
274
00:12:19,367 --> 00:12:22,700
[Penny] It's pretty much
it all falls on my shoulders,
all of this.
275
00:12:22,767 --> 00:12:24,100
[Robert]
Robert, what do you do?
276
00:12:24,166 --> 00:12:25,600
I'm, pretty much,
just farming full time
right now.
277
00:12:25,667 --> 00:12:27,200
About 200 acres.
278
00:12:27,266 --> 00:12:29,100
So while
she's doing this today,
where are you going?
279
00:12:29,166 --> 00:12:30,000
We're picking cotton
right now,
280
00:12:30,000 --> 00:12:30,200
We're picking cotton
right now,
281
00:12:30,266 --> 00:12:32,467
and farming
is a time-sensitive thing
282
00:12:32,467 --> 00:12:35,467
because we got dry weather
and the cotton's
ready to pick.
283
00:12:35,467 --> 00:12:38,367
Okay. How long have you
had this place?
284
00:12:38,367 --> 00:12:41,166
-Almost nine years.
-What did you pay for this?
285
00:12:42,066 --> 00:12:43,867
Well, we paid around 100,000,
286
00:12:43,867 --> 00:12:47,200
but we've put
a lot more into it
out of our own pockets.
287
00:12:47,266 --> 00:12:50,000
We've put
at least another 250,000,
288
00:12:50,066 --> 00:12:52,266
what we were saving
for our retirement.
289
00:12:52,266 --> 00:12:54,700
So what did you make
nine years ago in revenue?
290
00:12:54,767 --> 00:12:57,166
Nine years ago,
I couldn't tell you
the exact numbers.
291
00:12:57,166 --> 00:12:59,567
Last year,
what did you make
in this place?
292
00:13:00,667 --> 00:13:02,266
Last year?
293
00:13:02,266 --> 00:13:03,867
I'll have to look
in the books.
I don't know.
294
00:13:03,867 --> 00:13:06,367
-But you should
know these things.
-I should, you're right.
295
00:13:06,367 --> 00:13:08,867
[Robert] How to cost
how to put things
into point of sale,
296
00:13:08,867 --> 00:13:11,767
all those things that we need
to run a business,
that's gotta be you.
297
00:13:11,767 --> 00:13:14,900
-Yeah.
-Robert, what does it cost you
for an acre of corn?
298
00:13:14,967 --> 00:13:19,367
-It's about $500.
-Right, and you sell it
for what?
299
00:13:19,367 --> 00:13:22,467
So the bushel,
last year I averaged
about 240 bushels an acre
300
00:13:22,467 --> 00:13:26,700
at about almost $6,
$5.50 to $6,
301
00:13:26,767 --> 00:13:29,166
so that's about
$1,200 an acre.
302
00:13:33,266 --> 00:13:35,367
[Robert]
It's the same thing, right,
303
00:13:35,367 --> 00:13:38,667
whether it's corn,
whether it's fuel,
whether it's food.
304
00:13:38,667 --> 00:13:40,567
He knows his number
and you have no idea.
305
00:13:43,166 --> 00:13:44,767
I love to cook,
that's my passion,
306
00:13:44,767 --> 00:13:49,066
but bookkeeping
is not my forte at all.
307
00:13:49,066 --> 00:13:52,066
Sounds to me like
you have zero clue,
and that's the scary thing.
308
00:13:56,767 --> 00:13:58,367
I love to cook,
that's my passion,
309
00:13:58,367 --> 00:14:02,600
but bookkeeping
is not my forte at all.
310
00:14:02,667 --> 00:14:05,567
Sounds to me like
you have zero clue,
and that's the scary thing.
311
00:14:07,467 --> 00:14:10,867
-I wish mine was that simple.
-[Robert] It is that simple.
It's no different.
312
00:14:10,867 --> 00:14:12,467
It don't feel that simple.
313
00:14:12,467 --> 00:14:14,467
[Robert] If you don't know
what your revenue is,
314
00:14:14,467 --> 00:14:16,100
how are you ever
gonna make money?
315
00:14:17,700 --> 00:14:19,767
What's your background
in the restaurant business?
316
00:14:19,767 --> 00:14:21,900
This is my second restaurant
I've had.
317
00:14:21,967 --> 00:14:23,400
[Robert] What was
the other restaurant?
318
00:14:23,467 --> 00:14:25,000
It's called Henny Penny's
and it was a meat and three.
319
00:14:25,000 --> 00:14:26,100
It's called Henny Penny's
and it was a meat and three.
320
00:14:26,166 --> 00:14:28,900
We done diner at night,
had steaks, and--
321
00:14:28,967 --> 00:14:30,567
-[Robert] Did you make
any money there?
-Nope.
322
00:14:34,467 --> 00:14:38,567
-We had a lot of factors
that went into us closing.
-What do you mean by that?
323
00:14:40,266 --> 00:14:41,100
[sighs]
324
00:14:44,467 --> 00:14:46,767
[sighs]
325
00:14:48,467 --> 00:14:49,600
[smacks lips]
326
00:14:53,000 --> 00:14:54,066
[Robert W.] Her son died
327
00:14:55,266 --> 00:14:57,000
and she went into depression.
328
00:14:58,800 --> 00:15:02,266
I'm sorry to hear that.
How did he pass?
329
00:15:02,266 --> 00:15:05,567
-He had a seizure.
-[Robert W.] He quit breathing
for too long.
330
00:15:06,467 --> 00:15:07,567
He was 18.
331
00:15:08,567 --> 00:15:11,367
So when that happened
everything started to slide?
332
00:15:13,066 --> 00:15:15,800
-Okay.
-Losing him affected me
333
00:15:15,867 --> 00:15:19,500
-in many ways, you know?
-I would imagine so,
you're a mom.
334
00:15:19,567 --> 00:15:22,567
-So...
-Totally understandable.
335
00:15:22,567 --> 00:15:25,000
-And then, this was
to dig you out of that?
-[clears throat] Yeah.
336
00:15:25,000 --> 00:15:28,567
-And then, this was
to dig you out of that?
-[clears throat] Yeah.
337
00:15:28,567 --> 00:15:29,867
Cooking is my passion.
338
00:15:29,867 --> 00:15:32,000
If I couldn't cook
I just don't know what I'd do.
339
00:15:32,066 --> 00:15:36,900
-And doing that,
it's real healing for me.
-[Robert] Okay.
340
00:15:36,967 --> 00:15:41,266
It keeps me busy,
it keeps me around people.
[sniffles]
341
00:15:41,266 --> 00:15:43,467
-[Robert] This and the food?
-Yes.
342
00:15:44,867 --> 00:15:48,166
As much as you love cooking,
and you love to be
around people,
343
00:15:48,166 --> 00:15:51,300
and it keeps you busy,
which I agree it would,
344
00:15:51,367 --> 00:15:55,000
but if it's
draining you of money,
which obviously this is...
345
00:15:55,000 --> 00:15:55,667
but if it's
draining you of money,
which obviously this is...
346
00:15:55,667 --> 00:15:58,867
-It's draining my health, too.
-What's wrong with
your health?
347
00:15:58,867 --> 00:16:01,166
I've had heart problems
here recently,
348
00:16:01,166 --> 00:16:02,800
serious spine issues.
349
00:16:02,867 --> 00:16:05,800
I can't lift and I can't work
like I used to,
350
00:16:05,867 --> 00:16:07,667
and it frustrates me so bad.
351
00:16:07,667 --> 00:16:09,667
-That's a big problem
isn't it?
-Yeah.
352
00:16:09,667 --> 00:16:13,166
My husband,
he gets pretty upset
seeing me like that.
353
00:16:13,166 --> 00:16:15,900
You know,
"Why don't you just sell it?
Why don't you just quit?"
354
00:16:15,967 --> 00:16:17,166
I can't.
355
00:16:17,166 --> 00:16:19,867
I've put so much of my life
into this place
356
00:16:19,867 --> 00:16:22,367
and I need something
to keep me going.
357
00:16:22,367 --> 00:16:25,000
[Robert] Wow. Okay,
a lot of work to do here.
358
00:16:25,000 --> 00:16:26,200
[Robert] Wow. Okay,
a lot of work to do here.
359
00:16:26,266 --> 00:16:27,567
All right,
here's what I'm gonna do.
360
00:16:27,567 --> 00:16:29,500
There's some people outside,
I'm gonna bring them in.
361
00:16:29,567 --> 00:16:32,066
Don't do anything different
than you wouldn't normally do.
362
00:16:32,066 --> 00:16:33,667
When you're ready
let me know, okay?
363
00:16:34,567 --> 00:16:35,500
-Thanks.
-Thank you.
364
00:16:40,567 --> 00:16:42,166
Tomato pies in.
365
00:16:42,166 --> 00:16:45,367
It's okay, I love you.
Don't worry about me.
I'm good.
366
00:16:45,367 --> 00:16:46,667
[Penny]
I got to get through this.
367
00:16:46,667 --> 00:16:48,500
This place is part of me,
368
00:16:48,567 --> 00:16:51,667
and to hear someone
talk about it like he did,
it hurts.
369
00:16:51,667 --> 00:16:55,000
But it's either shut the doors
or I've got to figure out
what's going wrong.
370
00:16:55,000 --> 00:16:56,567
But it's either shut the doors
or I've got to figure out
what's going wrong.
371
00:16:56,567 --> 00:16:58,467
Vanessa,
we have a line of people out
372
00:16:58,467 --> 00:17:00,700
so we might need
to drop some more chicken.
373
00:17:00,767 --> 00:17:03,066
-He wants to see
how we do under pressure.
-Yeah.
374
00:17:03,066 --> 00:17:08,600
Hi, guys. Welcome to Walters'.
So good to have you guys.
Y'all come on in.
375
00:17:09,667 --> 00:17:12,800
Here's your menu.
You get one meat,
two sides.
376
00:17:12,867 --> 00:17:15,300
And just
we'll hand you your plate
right down here,
377
00:17:15,367 --> 00:17:17,967
and find a seat
anywhere you'd like.
378
00:17:17,967 --> 00:17:19,567
[Vanessa]
Hey, what can I get
for you today?
379
00:17:19,567 --> 00:17:20,800
-[man] I want
to get fried chicken.
-Absolutely.
380
00:17:20,867 --> 00:17:22,200
Would you like
a piece of corn bread
to go with that?
381
00:17:22,266 --> 00:17:23,100
[man] Yes, please.
382
00:17:23,166 --> 00:17:24,300
-How are y'all?
-[woman] Good.
383
00:17:24,367 --> 00:17:25,000
-You're good?
-[woman] Yeah.
384
00:17:25,000 --> 00:17:25,867
-You're good?
-[woman] Yeah.
385
00:17:25,867 --> 00:17:27,567
[Robert]
Penny starts service off well,
386
00:17:27,567 --> 00:17:29,967
touching tables
and greeting guests.
387
00:17:29,967 --> 00:17:32,567
-Yeah,
we farm ourselves, actually.
-Oh, do you?
388
00:17:32,567 --> 00:17:34,567
Yeah, my husband just left
to go pick cotton.
389
00:17:34,567 --> 00:17:37,367
-You got chicken dropped?
-I'm dropping chicken, ma'am.
390
00:17:37,367 --> 00:17:39,767
-What are you looking for?
-Our sales for lunch today.
391
00:17:39,767 --> 00:17:40,767
Can I get it to you
in a minute
392
00:17:40,767 --> 00:17:42,100
because I'm really busy
right now.
393
00:17:42,166 --> 00:17:43,800
I'd really rather
it be earlier.
394
00:17:43,867 --> 00:17:45,567
-I have other stuff to do
at the same time though.
-I don't...
395
00:17:45,567 --> 00:17:47,567
[Vanessa] Miss Penny likes
for everything to be her way.
396
00:17:47,567 --> 00:17:50,100
Sometimes that leads
to a little conflict
in the restaurant.
397
00:17:50,166 --> 00:17:52,767
We know the eggs don't go
on the top shelf, don't we?
398
00:17:54,100 --> 00:17:55,000
But they're on the top shelf.
399
00:17:56,200 --> 00:17:57,700
[Robert]
But only seconds later,
400
00:17:57,767 --> 00:17:59,800
I see Penny
bickering with her staff
401
00:17:59,867 --> 00:18:04,166
and creating distractions
just as service
hits full swing.
402
00:18:04,166 --> 00:18:06,166
I'm just seeing
if y'all put the food out
properly.
403
00:18:06,166 --> 00:18:08,166
Well, you probably need
to go out there
404
00:18:08,166 --> 00:18:09,800
and let the girls handle it.
405
00:18:09,867 --> 00:18:11,967
-I expect
for you to handle it, okay?
-I know. We got it, I got it.
406
00:18:11,967 --> 00:18:13,800
-You sure.
-I'm sure.
407
00:18:13,867 --> 00:18:16,700
[Robert] While Penny continues
to micromanage her staff,
408
00:18:16,767 --> 00:18:19,667
she's getting everyone lost
in the wrong details
409
00:18:19,667 --> 00:18:23,867
while they completely ignore
the most important one.
410
00:18:23,867 --> 00:18:25,000
So, what is
the temperature of food
supposed to be served at?
411
00:18:25,000 --> 00:18:26,367
So, what is
the temperature of food
supposed to be served at?
412
00:18:26,367 --> 00:18:28,367
At least 135 or higher.
413
00:18:28,367 --> 00:18:32,600
Temperature of the food.
Not even hot
on the steam table.
414
00:18:32,667 --> 00:18:34,667
That means this chicken's cold
415
00:18:34,667 --> 00:18:36,266
and potentially unsafe to eat.
416
00:18:39,567 --> 00:18:42,000
Potentially,
every one of these people
that are eating right now
417
00:18:42,066 --> 00:18:43,266
could be sick.
418
00:18:46,266 --> 00:18:47,767
[Robert]
Let me ask you a question.
419
00:18:47,767 --> 00:18:50,367
When you go to a restaurant
what do you look for?
420
00:18:50,367 --> 00:18:52,300
-Cleanliness.
-[Robert] Okay.
421
00:18:54,000 --> 00:18:55,000
[customers] No, no, no!
422
00:18:55,000 --> 00:18:56,400
[customers] No, no, no!
423
00:18:56,467 --> 00:18:57,300
No!
424
00:18:58,967 --> 00:19:00,467
-[Robert] What else?
-[man] Fries.
425
00:19:00,467 --> 00:19:01,700
-They were cold.
-[Robert] They were cold?
426
00:19:01,767 --> 00:19:02,867
They almost looked old.
427
00:19:02,867 --> 00:19:05,767
The food you got
was 130 degrees,
428
00:19:05,767 --> 00:19:07,767
was a danger zone for chicken.
429
00:19:07,767 --> 00:19:09,467
Not one of those dishes
in that cabinet
430
00:19:09,467 --> 00:19:11,567
was to the right temperature.
431
00:19:11,567 --> 00:19:12,900
I don't want to be here.
432
00:19:12,967 --> 00:19:14,667
It's humiliating.
433
00:19:14,667 --> 00:19:19,100
You know,
the way he's handling it,
in my opinion, is degrading.
434
00:19:19,100 --> 00:19:22,867
-Is anybody from here?
-I live up the road
but I've never been here.
435
00:19:22,867 --> 00:19:25,000
-Would you come back?
-No.
436
00:19:25,000 --> 00:19:25,967
-Would you come back?
-No.
437
00:19:25,967 --> 00:19:29,700
I'm sick of hearing this.
I ain't gonna listen
to his... No more.
438
00:19:31,767 --> 00:19:33,266
[Vanessa] Penny.
439
00:19:37,567 --> 00:19:41,500
-Is anybody from here?
-I live up the road
but I've never been here.
440
00:19:41,567 --> 00:19:44,066
-Would you come back?
-No.
441
00:19:45,667 --> 00:19:49,400
I'm sick of hearing this.
I ain't gonna listen
to his... No more.
442
00:19:51,900 --> 00:19:53,133
[Vanessa] Penny.
443
00:19:55,266 --> 00:19:58,767
Okay, folks,
thank you very much
for your information
444
00:19:58,767 --> 00:19:59,900
and we'll see you tomorrow.
445
00:20:05,667 --> 00:20:06,800
[Robert] Where is she?
446
00:20:08,166 --> 00:20:10,600
I only have two days
to turn this place around.
447
00:20:10,667 --> 00:20:12,500
Penny needs a wakeup call now
448
00:20:12,567 --> 00:20:15,166
so she can begin
coming to terms with
449
00:20:15,166 --> 00:20:16,567
how many things
she needs to change.
450
00:20:18,367 --> 00:20:19,800
So, what are you doing
out here?
451
00:20:19,867 --> 00:20:22,000
I've come out here
so I wouldn't hear you.
452
00:20:22,567 --> 00:20:23,867
Why?
453
00:20:23,867 --> 00:20:25,800
-Because I've heard enough.
-Because I want you
454
00:20:25,867 --> 00:20:28,467
-to understand...
-I do understand now.
455
00:20:28,467 --> 00:20:30,166
what your customers think.
456
00:20:30,166 --> 00:20:33,900
-They're your customers.
They're not mine.
-No.
457
00:20:34,867 --> 00:20:35,382
Nobody's attacking you.
458
00:20:35,382 --> 00:20:36,467
Nobody's attacking you.
459
00:20:36,467 --> 00:20:37,967
-You are.
-You think so?
460
00:20:37,967 --> 00:20:40,467
You are. I feel like you are.
461
00:20:40,467 --> 00:20:43,600
I came here to help you,
not to criticize you.
462
00:20:43,667 --> 00:20:45,100
Although
it's easy to criticize
463
00:20:45,166 --> 00:20:47,100
because you don't do
anything right in there
right now.
464
00:20:47,166 --> 00:20:49,867
The place is a pigsty
and you have allowed it
to get to that point.
465
00:20:49,867 --> 00:20:53,200
I talked to,
I don't know her name,
about the temperatures.
466
00:20:53,266 --> 00:20:56,266
She's just said,
"Oh, yeah, whatever"
and kept serving.
467
00:20:56,767 --> 00:20:58,066
That's your job.
468
00:20:58,066 --> 00:21:00,100
You set the expectations
as the leader
469
00:21:00,100 --> 00:21:01,266
and you hold them accountable.
470
00:21:01,266 --> 00:21:02,500
That's how this works.
471
00:21:02,567 --> 00:21:05,382
But you let them
get away with it.
472
00:21:05,382 --> 00:21:06,266
But you let them
get away with it.
473
00:21:06,266 --> 00:21:09,767
[Penny] Telling the customers.
"The place looks hideous,
you shouldn't eat this food",
474
00:21:09,767 --> 00:21:11,066
I wasn't prepared for that.
475
00:21:11,066 --> 00:21:14,100
It's horrible.
It feels hopeless.
476
00:21:14,166 --> 00:21:17,166
[Robert] Leadership
is nowhere to be found
at Walters',
477
00:21:17,166 --> 00:21:18,867
and by trying
to control everything,
478
00:21:18,867 --> 00:21:21,467
Penny has ended up
controlling nothing.
479
00:21:23,166 --> 00:21:24,000
All right.
480
00:21:24,667 --> 00:21:27,166
I want one of everything.
481
00:21:27,166 --> 00:21:28,667
-[woman] One of everything.
-[Robert] Yeah.
482
00:21:28,667 --> 00:21:30,567
[Robert]
If food is really her passion,
483
00:21:30,567 --> 00:21:33,700
maybe I can find
a silver lining on her menu.
484
00:21:33,767 --> 00:21:35,382
And this time,
I've instructed her staff
to reheat the food
485
00:21:35,382 --> 00:21:37,266
And this time,
I've instructed her staff
to reheat the food
486
00:21:37,266 --> 00:21:38,867
at the proper temperature.
487
00:21:40,800 --> 00:21:41,900
-Okay.
-Cool, thank you.
488
00:21:44,100 --> 00:21:44,900
Come and join me.
489
00:21:48,200 --> 00:21:49,600
Let's try
the field peas first.
490
00:21:51,367 --> 00:21:53,567
No flavor. Collard greens.
491
00:21:56,200 --> 00:22:00,166
I see the ham hock there,
that's a good sign,
but no flavor.
492
00:22:00,166 --> 00:22:03,166
Interesting sauce
on the side of this burger.
493
00:22:05,800 --> 00:22:07,100
Yep.
494
00:22:07,166 --> 00:22:10,066
Cabbage, I love cabbage.
Can't beat cabbage.
495
00:22:11,600 --> 00:22:13,100
Except this cabbage.
496
00:22:13,166 --> 00:22:16,000
It tastes very sweet.
I don't know why
it tastes so sweet.
497
00:22:16,000 --> 00:22:18,467
Chicken livers.
I love chicken liver.
498
00:22:18,467 --> 00:22:20,367
Look at that,
look at how dry that is.
499
00:22:20,367 --> 00:22:22,200
-It's so dry
I can't even eat it, right?
-Overcooked, yeah.
500
00:22:23,567 --> 00:22:25,100
Fried chicken's
supposed to be really crunchy
501
00:22:25,166 --> 00:22:26,166
-and seasoned well.
-Yeah.
502
00:22:27,867 --> 00:22:30,166
That has the most potential,
the chicken,
503
00:22:30,166 --> 00:22:32,567
-but it's not seasoned enough
for me.
-Okay.
504
00:22:32,567 --> 00:22:35,166
Right, I do want
to just look at
this Brunswick stew.
505
00:22:35,166 --> 00:22:35,382
Traditionally, a Southern dish
with chicken, corn, tomatoes,
onions.
506
00:22:35,382 --> 00:22:39,867
Traditionally, a Southern dish
with chicken, corn, tomatoes,
onions.
507
00:22:42,967 --> 00:22:44,767
Kind of interesting,
508
00:22:44,767 --> 00:22:46,500
but there's
no distinct flavor to it.
509
00:22:48,166 --> 00:22:51,300
So, right now you feel
I'm being tough on you.
I know you do.
510
00:22:51,367 --> 00:22:54,200
Well, there's
a difference between tough
and just humiliation.
511
00:22:55,567 --> 00:22:58,000
-I'm not here
to humiliate you.
-Okay.
512
00:22:58,000 --> 00:22:59,266
Okay? I'm here to help you.
513
00:22:59,266 --> 00:23:01,400
And helping you is to show you
514
00:23:01,467 --> 00:23:03,800
-what you're doing wrong.
-Right.
515
00:23:03,867 --> 00:23:05,382
What I care about
is when I leave tomorrow night
516
00:23:05,382 --> 00:23:05,667
What I care about
is when I leave tomorrow night
517
00:23:05,667 --> 00:23:10,000
you are fully ready
to go into the next
three weeks,
518
00:23:10,000 --> 00:23:11,700
next three years.
519
00:23:11,767 --> 00:23:12,667
That's my job.
520
00:23:14,000 --> 00:23:15,567
That's something
I promised to do for you
521
00:23:15,567 --> 00:23:17,400
when I walked through
that door this morning,
522
00:23:17,467 --> 00:23:20,200
because if you're in denial
at what you're doing now
523
00:23:21,467 --> 00:23:24,166
I can't help you
move forward, right?
524
00:23:24,166 --> 00:23:25,567
-Right. Yeah.
-That's the truth.
525
00:23:25,567 --> 00:23:30,767
The restaurant is dirty,
the food is not what I expect.
526
00:23:30,767 --> 00:23:32,900
Everything here is tasteless.
527
00:23:32,967 --> 00:23:35,000
-Tasteless?
-Tasteless.
528
00:23:35,066 --> 00:23:35,382
The positive thing, for me,
is that you're doing this,
okay?
529
00:23:35,382 --> 00:23:39,667
The positive thing, for me,
is that you're doing this,
okay?
530
00:23:39,667 --> 00:23:43,166
-I don't think you're doing it
in the right way...
-So you like it?
531
00:23:43,166 --> 00:23:45,467
-I like the concept of it.
-Oh, okay.
532
00:23:45,467 --> 00:23:49,567
I do. It's just
classic Southern dish, right?
533
00:23:49,567 --> 00:23:53,567
-But using this as a base,
think of what you could do.
-Yeah.
534
00:23:53,567 --> 00:23:56,967
Which, to me, is more exciting
than anything else
on this table.
535
00:23:56,967 --> 00:24:00,200
You said to me
that you have a passion
for cooking, right?
536
00:24:00,266 --> 00:24:03,266
And yet, you didn't cook
any of this, right?
537
00:24:03,266 --> 00:24:05,000
I started out cooking it all,
538
00:24:05,000 --> 00:24:05,382
-but, no.
-Right,
and then you hire people
539
00:24:05,382 --> 00:24:07,266
-but, no.
-Right,
and then you hire people
540
00:24:07,266 --> 00:24:10,700
-and then
this is what we get, right?
-[sighing] Yes.
541
00:24:10,767 --> 00:24:13,400
That's where you,
that has the passion...
542
00:24:15,300 --> 00:24:17,266
Right? Has to come in.
543
00:24:17,266 --> 00:24:19,567
I'm not asking you
to cook everyday.
544
00:24:19,567 --> 00:24:22,467
I'm asking you
to hold them accountable
for the food that they cook
545
00:24:22,467 --> 00:24:23,900
that comes under your name.
546
00:24:26,100 --> 00:24:27,567
Do you have
an assistant manager?
547
00:24:27,567 --> 00:24:29,467
-Do you have a...
-Yeah, I have a manager.
548
00:24:29,467 --> 00:24:30,800
-A manager?
-Mmm-hmm.
549
00:24:31,767 --> 00:24:33,600
-Who was that?
-Vanessa.
550
00:24:33,667 --> 00:24:35,382
That's the one I told
about the temperature.
551
00:24:35,382 --> 00:24:35,467
That's the one I told
about the temperature.
552
00:24:35,467 --> 00:24:37,266
-So she's your manager?
-Mmm-hmm.
553
00:24:37,266 --> 00:24:39,266
She's new.
She hasn't been here long.
554
00:24:39,266 --> 00:24:41,867
If you're not gonna be here
because you're in pain,
555
00:24:41,867 --> 00:24:44,967
then Vanessa
should be able to do
the same thing as you can.
556
00:24:44,967 --> 00:24:47,667
That's what I want.
That's my goal.
557
00:24:47,667 --> 00:24:49,100
Well then,
we have to train her.
558
00:24:49,166 --> 00:24:51,900
-It's about setting
the expectations.
-Yeah.
559
00:24:52,500 --> 00:24:54,300
I want the best for you.
560
00:24:56,166 --> 00:24:59,166
But you've got to work harder
than I've got to work,
561
00:24:59,166 --> 00:25:03,000
because you have to understand
what it takes
to be successful.
562
00:25:04,100 --> 00:25:05,382
-So I'm gonna push you, okay?
-Okay.
563
00:25:05,382 --> 00:25:08,100
-So I'm gonna push you, okay?
-Okay.
564
00:25:08,166 --> 00:25:11,567
It's really hard
hearing some of the things
that he's saying
565
00:25:11,567 --> 00:25:12,867
because I want to see
566
00:25:12,867 --> 00:25:15,467
this little small
family-owned business prosper.
567
00:25:15,467 --> 00:25:17,200
That's the bottom line here.
568
00:25:17,266 --> 00:25:20,767
If I had to close the doors
it would devastate me bad.
569
00:25:20,767 --> 00:25:22,266
All right, appreciate you.
570
00:25:22,266 --> 00:25:25,300
-Go and get a cup of coffee,
relax for a second.
-Thank you. [sniffs]
571
00:25:27,166 --> 00:25:28,634
[sighs wearily]
572
00:25:30,467 --> 00:25:33,200
[Robert] I'm at
Walters' Gas & Grill
in Opelika, Alabama,
573
00:25:33,266 --> 00:25:36,567
where owner Penny
has struggled
to keep the doors open.
574
00:25:36,567 --> 00:25:40,567
The trauma of losing her son
and the realities
of her failing health
575
00:25:40,567 --> 00:25:42,767
have left her depleted,
576
00:25:42,767 --> 00:25:46,700
but a gas station
turned restaurant
also needs major work,
577
00:25:46,767 --> 00:25:50,567
so next I'm meeting
with Lynn and Tom
to come up with a plan.
578
00:25:50,567 --> 00:25:53,467
Oh, look, Tom.
you can fill your truck up
while you're here.
579
00:25:53,467 --> 00:25:55,266
-It's a gas station, though.
-[chuckles]
580
00:25:55,266 --> 00:25:57,266
This isn't
the restaurant, right?
581
00:25:59,100 --> 00:26:00,166
[Lynn] And a grocery store.
582
00:26:00,166 --> 00:26:01,700
-[Robert] Ah!
-Hey.
583
00:26:01,767 --> 00:26:04,166
-[Robert] Welcome.
-Where have you
brought us this time?
584
00:26:04,166 --> 00:26:07,867
-Fuel station
with a retail space
-[Lynn chuckles]
585
00:26:08,667 --> 00:26:10,300
and a restaurant.
586
00:26:10,367 --> 00:26:12,100
Oh, that's the restaurant
back there.
587
00:26:12,166 --> 00:26:15,166
-[Lynn] Oh, there you go.
-[Tom] That's the restaurant.
588
00:26:15,166 --> 00:26:19,000
So, this is the first piece
the guest sees, obviously,
right?
589
00:26:19,066 --> 00:26:21,600
-[Lynn] Oh,
this is the kitchen?
-[Robert] This is the kitchen.
590
00:26:21,667 --> 00:26:24,266
It looks awful.
The countertop is awful.
591
00:26:24,266 --> 00:26:26,367
-It's worn off so bad.
-The rust front,
592
00:26:26,367 --> 00:26:28,200
-I mean,
we've done rust fronts.
-[Lynn] Yeah.
593
00:26:28,266 --> 00:26:29,069
It just doesn't look like
a front.
594
00:26:29,069 --> 00:26:29,667
It just doesn't look like
a front.
595
00:26:29,667 --> 00:26:31,000
-[Lynn] It doesn't even, yeah.
-[Robert] Yeah.
596
00:26:31,000 --> 00:26:32,066
[Lynn] The middle's nice.
597
00:26:32,066 --> 00:26:33,367
It just needs
some more color to it.
598
00:26:33,367 --> 00:26:38,100
Then, you know,
a 1964 quasi retail store,
599
00:26:38,166 --> 00:26:39,667
and then the restaurant.
600
00:26:39,667 --> 00:26:42,467
So what I'm thinking,
we have to, kind of,
reverse this.
601
00:26:42,467 --> 00:26:44,667
The restaurant piece
has to be first
602
00:26:44,667 --> 00:26:47,600
and all the retail
is back there.
603
00:26:47,667 --> 00:26:49,100
-[Robert] So...
-Which makes sense
so much.
604
00:26:49,100 --> 00:26:52,367
Maybe we can even do
some kind of visual separation
between the two.
605
00:26:52,367 --> 00:26:55,266
Well, that's what it needs,
something to say, well,
this is where this starts
606
00:26:55,266 --> 00:26:57,467
-and this is where this ends.
-[Tom] Yeah.
607
00:26:57,467 --> 00:26:59,069
[Robert] Floor,
I'm all right with the floor.
608
00:26:59,069 --> 00:26:59,667
[Robert] Floor,
I'm all right with the floor.
609
00:26:59,667 --> 00:27:02,000
-I kind of dig it,
to be honest with you.
-Yeah, if the floor's too nice
610
00:27:02,066 --> 00:27:03,567
the rest
is gonna not look good.
611
00:27:03,567 --> 00:27:05,400
[Robert] I would love
new tables, chairs.
612
00:27:05,467 --> 00:27:06,867
You know, the lighting's
gonna be a problem
613
00:27:06,867 --> 00:27:08,600
-because lighting
for a restaurant
-[Lynn] Yeah.
614
00:27:08,667 --> 00:27:09,900
and lighting for a store
615
00:27:09,967 --> 00:27:12,567
-are two
complete different things.
-Absolutely.
616
00:27:12,567 --> 00:27:15,266
-So we have to find something
that works in the middle
-And...
617
00:27:15,266 --> 00:27:16,166
-For both, yeah.
-for both.
618
00:27:16,166 --> 00:27:17,367
[Robert] The banquettes,
619
00:27:17,367 --> 00:27:18,767
if you want
to reuse 'em and paint them
620
00:27:18,767 --> 00:27:20,300
I'm okay with that.
621
00:27:20,300 --> 00:27:21,967
-If not,
I'm okay with that, too.
-[Lynn] Get rid of 'em? Okay.
622
00:27:21,967 --> 00:27:24,400
Well, you know,
we usually get rid of those
because the place doesn't fit,
623
00:27:24,467 --> 00:27:28,367
but maybe this time
if we keep that Southern charm
we could actually reuse them.
624
00:27:28,367 --> 00:27:29,069
There's nothing Southern charm
625
00:27:29,069 --> 00:27:30,100
There's nothing Southern charm
626
00:27:30,166 --> 00:27:31,400
-about this place.
-Yeah, but when we're done
627
00:27:31,467 --> 00:27:32,900
-there will be. [chuckles]
-Yeah, there's gonna be.
628
00:27:32,967 --> 00:27:34,567
After you put your spin
on everything.
629
00:27:34,567 --> 00:27:35,600
All right,
630
00:27:35,600 --> 00:27:37,066
[shouting] Penny,
bring in your staff, please.
631
00:27:37,066 --> 00:27:37,900
Let's go.
632
00:27:39,000 --> 00:27:40,567
Quick, quick, quick,
come up here.
633
00:27:40,567 --> 00:27:42,867
Nobody touch this corner.
We're gonna leave this corner.
634
00:27:42,867 --> 00:27:44,667
Start with
these three rows first.
635
00:27:44,667 --> 00:27:49,400
Everything out of this kitchen
on that side has to go.
636
00:27:49,467 --> 00:27:52,467
Whoa, I have never seen
anything like this in my life.
637
00:27:52,467 --> 00:27:54,266
This is a dying breed,
a place like this.
638
00:27:54,266 --> 00:27:55,667
This is gonna be
a huge challenge.
639
00:27:55,667 --> 00:27:58,000
The shelves are empty,
the floor's filthy,
640
00:27:58,066 --> 00:27:59,069
the furniture's residential.
641
00:27:59,069 --> 00:27:59,467
the furniture's residential.
642
00:27:59,467 --> 00:28:01,100
There's really
not much to work with,
643
00:28:01,100 --> 00:28:03,867
so we're gonna get it out
and see what we have left.
644
00:28:03,867 --> 00:28:05,467
-You're a doll.
-Yeah, no worries.
645
00:28:05,467 --> 00:28:06,767
Thank you so much.
646
00:28:06,767 --> 00:28:08,467
[Penny] It's very frightening.
647
00:28:08,467 --> 00:28:10,400
This has been here
since the restaurant's
been here,
648
00:28:10,467 --> 00:28:13,266
and it's all disappearing,
you know?
649
00:28:13,266 --> 00:28:15,400
It sounds like they're
tearing my place apart.
650
00:28:15,467 --> 00:28:16,767
I don't even want
to look behind me.
651
00:28:16,767 --> 00:28:17,667
Move.
652
00:28:18,467 --> 00:28:19,667
[Robert] Move out the way.
653
00:28:21,000 --> 00:28:22,200
Got it.
654
00:28:23,200 --> 00:28:24,600
[Robert]
All right, everybody out.
655
00:28:24,667 --> 00:28:26,467
Everybody out
except the owner.
656
00:28:26,467 --> 00:28:28,900
That's your life,
nine years of your life
in here.
657
00:28:28,967 --> 00:28:29,069
Just went poof.
658
00:28:29,069 --> 00:28:31,000
Just went poof.
659
00:28:31,066 --> 00:28:34,400
And now it's in
other people's control now,
not mine, so...
660
00:28:34,467 --> 00:28:38,000
-Now you're trusting me
-Right.
661
00:28:38,066 --> 00:28:39,667
and I'm gonna give you
the knowledge you need.
662
00:28:39,667 --> 00:28:41,166
I can only teach you so much.
663
00:28:41,166 --> 00:28:43,000
-Then it's got
to come from here, right?
-Right.
664
00:28:43,000 --> 00:28:44,100
You talked to me about food
665
00:28:44,100 --> 00:28:46,166
but I didn't see
any passion there.
666
00:28:46,166 --> 00:28:48,066
I need that passion from you
667
00:28:48,066 --> 00:28:50,266
because that's what's
gonna make this special.
668
00:28:50,266 --> 00:28:52,000
What do you have at home?
Do you have food at home?
669
00:28:52,000 --> 00:28:53,567
-You have a farm, right?
-Yeah.
670
00:28:56,600 --> 00:28:57,700
This is what we need to do.
671
00:28:58,700 --> 00:28:59,069
Go home and make me something
and I'll come over.
672
00:28:59,069 --> 00:29:00,800
Go home and make me something
and I'll come over.
673
00:29:00,867 --> 00:29:02,100
[laughs]
674
00:29:03,066 --> 00:29:04,567
-Now?
-Yeah.
675
00:29:04,567 --> 00:29:07,000
-Okay, just anything?
-But I want something
with passion.
676
00:29:07,000 --> 00:29:09,500
-Well, yeah.
-I want something
that makes me go,
677
00:29:09,567 --> 00:29:11,000
"Oh, my God."
678
00:29:11,066 --> 00:29:12,667
Off you go home
and I'll see you in an hour.
679
00:29:12,667 --> 00:29:13,700
-An hour?
-Yeah.
680
00:29:14,900 --> 00:29:15,767
[sighing] Bye.
681
00:29:16,967 --> 00:29:18,200
I'll see you shortly.
682
00:29:18,266 --> 00:29:19,867
[Penny] Chef Irvine
just put me on the spot,
683
00:29:19,867 --> 00:29:22,800
and I have, you know,
probably one of the best
chefs in America
684
00:29:22,867 --> 00:29:24,567
coming to my house
and wanting me to feed him,
685
00:29:24,567 --> 00:29:26,066
so I'm very nervous.
686
00:29:26,066 --> 00:29:28,066
I got to get some fresh greens
out of the garden
687
00:29:28,066 --> 00:29:29,069
and see what else I have.
688
00:29:29,069 --> 00:29:29,367
and see what else I have.
689
00:29:30,000 --> 00:29:30,867
Okay.
690
00:29:32,467 --> 00:29:34,066
Well,
I need to get out of here.
691
00:29:39,166 --> 00:29:43,867
[Robert] I'm visiting
Walters' Gas & Grill
in Opelika, Alabama.
692
00:29:43,867 --> 00:29:47,100
Owner Penny
says that she has
a passion for food
693
00:29:47,166 --> 00:29:49,367
but it's nowhere to be found
in her restaurant.
694
00:29:50,300 --> 00:29:52,266
So I've sent her home
to make me a dish
695
00:29:52,266 --> 00:29:56,367
that helps her
rediscover the joy
she once had for cooking.
696
00:30:01,000 --> 00:30:02,500
Making a little cornbread.
697
00:30:02,567 --> 00:30:03,967
We like to cook farm to table.
698
00:30:03,967 --> 00:30:05,166
Here at the house,
699
00:30:05,166 --> 00:30:07,776
I preserve it, you know,
in jars and freezers,
700
00:30:07,776 --> 00:30:08,166
I preserve it, you know,
in jars and freezers,
701
00:30:08,166 --> 00:30:10,166
and most every night
that's how we eat.
702
00:30:10,166 --> 00:30:14,767
So, what I'm making for Robert
is lamb chops.
703
00:30:14,767 --> 00:30:18,867
He's eating peas,
collard greens from our farm,
some jasmine rice,
704
00:30:18,867 --> 00:30:21,000
and a little bit
of pan fried cornbread.
705
00:30:21,000 --> 00:30:23,266
I'm just gonna do
what I love to do.
706
00:30:23,266 --> 00:30:25,000
He'll walk away with a smile,
hopefully.
707
00:30:29,600 --> 00:30:31,967
[Robert] Penny hired Vanessa
to manage her restaurant,
708
00:30:31,967 --> 00:30:34,667
but so far
I haven't seen Vanessa
do anything
709
00:30:34,667 --> 00:30:37,300
except serve cold food.
710
00:30:37,367 --> 00:30:37,776
So I'm sitting down
to hear more about
her side of her story.
711
00:30:37,776 --> 00:30:41,567
So I'm sitting down
to hear more about
her side of her story.
712
00:30:41,567 --> 00:30:43,667
-Hey, Vanessa,
do you have a second?
-[Vanessa] Hey, yeah.
713
00:30:47,066 --> 00:30:48,000
Take a seat.
714
00:30:49,567 --> 00:30:51,567
Penny said to me
that you were the manager,
715
00:30:51,567 --> 00:30:55,066
and yet I feel that
there's no leadership,
716
00:30:55,066 --> 00:30:57,900
-Mmm-hmm.
-there's no accountability.
717
00:30:57,967 --> 00:31:01,166
The fans were dirty,
the walls are dirty,
the floors are dirty.
718
00:31:01,166 --> 00:31:04,700
-And I told you this morning,
nothing was in temperature.
-Mmm-hmm.
719
00:31:04,767 --> 00:31:06,166
I didn't see them
taking a thermometer
720
00:31:06,166 --> 00:31:07,776
-and doing anything like that
this morning.
-Mmm-hmm.
721
00:31:07,776 --> 00:31:08,166
-and doing anything like that
this morning.
-Mmm-hmm.
722
00:31:08,166 --> 00:31:09,467
-Do you know what I mean?
-I understand.
723
00:31:09,467 --> 00:31:12,200
-Who's controlling the staff?
-Miss Penny.
724
00:31:12,266 --> 00:31:14,400
-That's your job.
-Right, but at the same time,
725
00:31:14,467 --> 00:31:16,867
if I was to say something
to the staff
726
00:31:16,867 --> 00:31:19,767
she's gonna come over
and overmind me, per say.
727
00:31:19,767 --> 00:31:21,700
-She makes the final
decision here.
-Okay.
728
00:31:21,767 --> 00:31:24,500
She makes the final decision,
but they're all bad.
729
00:31:26,400 --> 00:31:28,166
What do you know
about the restaurant business?
730
00:31:28,166 --> 00:31:29,567
I'm trying to figure out,
731
00:31:29,567 --> 00:31:31,000
because by the time
I leave here tomorrow night,
732
00:31:31,000 --> 00:31:32,500
-you need to know everything.
-Right, right.
733
00:31:32,567 --> 00:31:35,200
On the money part, um,
I do have experience
734
00:31:35,266 --> 00:31:36,867
talking with
different vendors.
735
00:31:36,867 --> 00:31:37,776
Coming up with
the best prices for--
736
00:31:37,776 --> 00:31:38,166
Coming up with
the best prices for--
737
00:31:38,166 --> 00:31:40,066
Explain that. Explain that to
me, what do you mean by that?
738
00:31:40,066 --> 00:31:43,200
You know, Miss Penny is
very stuck on one vendor.
739
00:31:43,266 --> 00:31:45,867
There's several vendors
in our area that,
740
00:31:45,867 --> 00:31:47,467
you know, if you would
do your research,
741
00:31:47,467 --> 00:31:48,767
she might get the best cost
742
00:31:48,767 --> 00:31:50,000
from several
different vendors.
743
00:31:50,000 --> 00:31:51,767
But she's stubborn like that.
744
00:31:51,767 --> 00:31:54,367
With Miss Penny
being so in control,
745
00:31:54,367 --> 00:31:56,800
it's hard to implement
any kind of new changes.
746
00:31:56,867 --> 00:31:58,000
[Robert] I'm gonna give you
this homework.
747
00:31:58,000 --> 00:31:59,100
Okay.
748
00:31:59,166 --> 00:32:00,567
Pick a couple of items
749
00:32:00,567 --> 00:32:03,200
that you've priced out
with different vendors...
750
00:32:03,266 --> 00:32:04,266
Mmm-hmm.
751
00:32:04,266 --> 00:32:07,266
...then tomorrow
you can pitch to Penny...
752
00:32:07,266 --> 00:32:07,776
-Okay. Okay.
-...so I can hear and see
what she does.
753
00:32:07,776 --> 00:32:10,000
-Okay. Okay.
-...so I can hear and see
what she does.
754
00:32:10,000 --> 00:32:11,767
I'm up for the challenge.
755
00:32:11,767 --> 00:32:13,767
I genuinely feel like
Robert was listening.
756
00:32:13,767 --> 00:32:15,800
That means that
he's open for ideas.
757
00:32:15,867 --> 00:32:18,100
So he can help
maybe take my ideas
758
00:32:18,100 --> 00:32:19,367
and implement them
with Miss Penny.
759
00:32:19,367 --> 00:32:20,767
I know I can lead.
760
00:32:20,767 --> 00:32:23,200
I have the leadership skills
that it takes,
761
00:32:23,266 --> 00:32:26,567
and I hope that Miss Penny
allows me to do that.
762
00:32:26,567 --> 00:32:28,500
-All right.
Thank you very much.
-All right. Thank you.
763
00:32:32,767 --> 00:32:33,967
Hey guys.
764
00:32:33,967 --> 00:32:35,467
[Lynn] Hey.
Oh, God, he's here.
765
00:32:35,467 --> 00:32:37,776
Wow. A little different.
766
00:32:37,776 --> 00:32:37,967
Wow. A little different.
767
00:32:37,967 --> 00:32:39,700
Yeah, it looks like
we blew it up, basically.
768
00:32:39,767 --> 00:32:41,000
-It's a mess.
-We did blow it up.
769
00:32:41,000 --> 00:32:44,000
When we came in this morning
there was three of these,
770
00:32:44,000 --> 00:32:46,166
elongated. I can see
they're a little shorter.
771
00:32:46,166 --> 00:32:47,367
And there's only two.
772
00:32:47,367 --> 00:32:49,000
Because they didn't have
enough merchandise for three.
773
00:32:49,066 --> 00:32:50,333
-Yeah.
-So...
774
00:32:50,333 --> 00:32:51,667
And we're gonna shift it
to the back
like you recommended
775
00:32:51,667 --> 00:32:54,100
so we get
the grocery back there,
776
00:32:54,166 --> 00:32:55,567
-dining in the front.
-Okay.
777
00:32:55,567 --> 00:32:57,500
So what about
breaking the space up?
778
00:32:57,567 --> 00:33:00,567
Yeah. And we've actually
talked about that.
We have a plan.
779
00:33:00,567 --> 00:33:03,467
The good old gas and grill is
a disappearing American icon
780
00:33:03,467 --> 00:33:05,200
so I'm glad we're here
to save this place.
781
00:33:05,266 --> 00:33:06,967
The first thing I'm gonna do
is create a new layout
782
00:33:06,967 --> 00:33:07,776
by moving the grocery
to the back
783
00:33:07,776 --> 00:33:08,467
by moving the grocery
to the back
784
00:33:08,467 --> 00:33:10,166
and moving the dining room
to the front.
785
00:33:10,166 --> 00:33:12,467
To create seating pods,
I'm building new columns
786
00:33:12,467 --> 00:33:13,867
inspired by hay feeders
787
00:33:13,867 --> 00:33:15,500
and adding barn lights above.
788
00:33:15,567 --> 00:33:16,867
We're in cotton country here,
789
00:33:16,867 --> 00:33:18,467
so this place
would not be complete
790
00:33:18,467 --> 00:33:20,266
without a hand-painted
cotton mural,
791
00:33:20,266 --> 00:33:22,567
and some green just like
the farmland to the walls.
792
00:33:22,567 --> 00:33:24,000
All new lighting above.
793
00:33:24,066 --> 00:33:25,667
New farmhouse tables
and chairs
794
00:33:25,667 --> 00:33:27,000
will really round out
the space.
795
00:33:27,066 --> 00:33:28,767
When we're done,
Walters' Gas and Grill
796
00:33:28,767 --> 00:33:31,200
is gonna be an icon
ready for the next generation.
797
00:33:31,266 --> 00:33:32,667
You can see how great
the wood looks
798
00:33:32,667 --> 00:33:34,066
-next to that green now.
-Yeah.
799
00:33:34,066 --> 00:33:35,266
So when we get that
around the whole space...
800
00:33:35,266 --> 00:33:36,867
-Yeah.
-...it's gonna add
a warmth to it.
801
00:33:36,867 --> 00:33:37,776
All right. Appreciate it.
802
00:33:37,776 --> 00:33:38,367
All right. Appreciate it.
803
00:33:38,367 --> 00:33:41,000
Thanks. Have a good night.
804
00:33:41,066 --> 00:33:43,700
[Robert] Tom and Lynn have
an awful lot of work to do.
805
00:33:43,767 --> 00:33:46,100
But my focus
now turns back to Penny.
806
00:33:46,100 --> 00:33:48,200
I gave her a mission
to go home and cook
807
00:33:48,266 --> 00:33:49,867
something with real passion.
808
00:33:49,867 --> 00:33:51,967
So I'm on my way
to her house now
809
00:33:51,967 --> 00:33:53,100
to try her food,
810
00:33:53,100 --> 00:33:56,266
but also to talk to her
about her future
811
00:33:56,266 --> 00:33:57,867
and the future
of her restaurant.
812
00:33:59,100 --> 00:34:01,000
Come in, Chef.
813
00:34:01,900 --> 00:34:03,700
Welcome to my home.
814
00:34:03,767 --> 00:34:06,100
I wish your restaurant
was as nice as this.
815
00:34:06,166 --> 00:34:07,767
-I do, too.
-Oh, my God.
816
00:34:07,767 --> 00:34:07,776
-Welcome.
-So, what did you make me?
817
00:34:07,776 --> 00:34:10,667
-Welcome.
-So, what did you make me?
818
00:34:10,667 --> 00:34:12,000
I made you lamb chops,
819
00:34:12,066 --> 00:34:14,700
um, peas from my farm,
820
00:34:14,767 --> 00:34:16,600
collard greens from my farm,
821
00:34:16,667 --> 00:34:18,667
fried corn bread
and jasmine rice.
822
00:34:18,667 --> 00:34:20,266
-Let's do it. I'm in.
-Okay.
823
00:34:20,266 --> 00:34:22,867
-I'm not eating alone, I hope.
-I'll eat with you.
824
00:34:22,867 --> 00:34:24,967
Food is very much, um...
825
00:34:26,266 --> 00:34:27,967
what I consider hope.
826
00:34:27,967 --> 00:34:29,166
Yeah.
827
00:34:29,166 --> 00:34:30,767
-It is.
-It is, it really is.
828
00:34:30,767 --> 00:34:32,767
-That's a good way to put it.
-It starts conversations.
829
00:34:32,767 --> 00:34:34,066
[Penny] So true.
830
00:34:36,767 --> 00:34:37,776
This is my safe place here.
831
00:34:37,776 --> 00:34:38,567
This is my safe place here.
832
00:34:38,567 --> 00:34:40,166
I'm still nervous,
833
00:34:40,166 --> 00:34:43,100
but I'm hoping
Chef Irvine's gonna love it.
834
00:34:44,600 --> 00:34:46,800
So, what do you say?
835
00:34:46,867 --> 00:34:49,000
[Robert] Well, I have
to tell you, the end result...
836
00:34:55,000 --> 00:34:56,100
Peas are from here, right?
837
00:34:56,166 --> 00:34:57,867
-You grew them here?
-Yes, we grew them here.
838
00:34:57,867 --> 00:34:59,867
We grew the collards here.
So basically
839
00:34:59,867 --> 00:35:01,967
everything here is locally
raised except for the rice.
840
00:35:01,967 --> 00:35:05,000
-Okay.
-Uh, so...
841
00:35:06,967 --> 00:35:08,200
[Robert] Well, first of all...
842
00:35:10,100 --> 00:35:12,000
I have flavor.
843
00:35:12,066 --> 00:35:13,500
The food is really good.
844
00:35:13,567 --> 00:35:15,500
I can see
the passion for cooking.
845
00:35:15,567 --> 00:35:17,600
How come these collard greens
are different
846
00:35:17,667 --> 00:35:18,767
from the collard greens
in the restaurant?
847
00:35:18,767 --> 00:35:19,967
'Cause I cooked them.
848
00:35:19,967 --> 00:35:21,567
It's a challenge, you know?
849
00:35:21,567 --> 00:35:22,215
Just not being there
every day.
850
00:35:22,215 --> 00:35:23,066
Just not being there
every day.
851
00:35:24,166 --> 00:35:25,767
None of your food
had flavor this morning.
852
00:35:25,767 --> 00:35:27,200
-Yeah.
-Not anything.
853
00:35:27,266 --> 00:35:29,967
-Grab a chair,
let's have a little chat.
-Okay.
854
00:35:32,867 --> 00:35:34,200
[Robert sighs]
855
00:35:34,266 --> 00:35:36,467
You have a dilemma.
856
00:35:36,467 --> 00:35:37,767
If you cook, the food is good.
857
00:35:37,767 --> 00:35:39,367
If you don't cook,
the food is not good.
858
00:35:39,367 --> 00:35:41,000
-I've been told that.
-Right?
859
00:35:41,066 --> 00:35:43,367
So I'm the cook, right?
I cook. I'm the same as you.
860
00:35:43,367 --> 00:35:46,367
But I still have four chefs
861
00:35:46,367 --> 00:35:47,867
-that I have to trust.
-Mmm.
862
00:35:47,867 --> 00:35:50,166
Do I have to
taste everything? Absolutely.
863
00:35:50,166 --> 00:35:52,215
That's my job,
that's my reputation.
864
00:35:52,215 --> 00:35:52,467
That's my job,
that's my reputation.
865
00:35:52,467 --> 00:35:54,800
But I still
have to trust them.
866
00:35:54,867 --> 00:35:58,767
I have been there every day
for so many years.
867
00:35:58,767 --> 00:36:00,567
Way before
Vanessa ever got there.
868
00:36:00,567 --> 00:36:01,667
How I can I trust somebody
869
00:36:01,667 --> 00:36:03,667
that can't even look at
something and tell me,
870
00:36:03,667 --> 00:36:06,000
"This grease ain't even
300 degrees in this fire"?
871
00:36:07,200 --> 00:36:09,000
Systems.
872
00:36:09,000 --> 00:36:11,266
There has to be a system
for everything we do.
873
00:36:11,266 --> 00:36:14,467
But if you don't trust her
enough to make those mistakes,
874
00:36:14,467 --> 00:36:15,800
she'll never learn.
875
00:36:15,867 --> 00:36:17,667
-You're right. You're right.
-Right?
876
00:36:17,667 --> 00:36:19,767
And that's
what is holding you back.
877
00:36:19,767 --> 00:36:22,215
I have a bad, um, habit of...
878
00:36:22,215 --> 00:36:24,667
I have a bad, um, habit of...
879
00:36:24,667 --> 00:36:27,667
just pushing people out of
the way and doing it myself.
880
00:36:27,667 --> 00:36:29,500
All right, I'm gonna show you
a little exercise outside.
881
00:36:29,567 --> 00:36:31,500
When you see what I'm gonna do
you'll understand.
882
00:36:31,567 --> 00:36:32,867
So, uh, follow me.
883
00:36:34,567 --> 00:36:36,300
Now I need to show Penny
884
00:36:36,367 --> 00:36:39,066
that doing everything herself
is bad for her health,
885
00:36:39,066 --> 00:36:41,000
and bad for the restaurant.
886
00:36:41,066 --> 00:36:43,967
So, let's just kind of...
887
00:36:45,100 --> 00:36:46,266
do this...
888
00:36:47,266 --> 00:36:49,367
for a second.
You like tomatoes?
889
00:36:49,367 --> 00:36:50,567
-I love 'em.
-Yeah.
890
00:36:52,166 --> 00:36:52,215
All right.
891
00:36:52,215 --> 00:36:53,200
All right.
892
00:36:54,600 --> 00:36:55,600
Ah.
893
00:36:59,367 --> 00:37:01,300
So, what do you do in a day?
894
00:37:01,367 --> 00:37:03,100
-What do I do, an average day?
-Yeah, yeah.
895
00:37:03,100 --> 00:37:04,367
Uh...
896
00:37:04,367 --> 00:37:06,000
How many hours
in the restaurant do you do?
897
00:37:06,000 --> 00:37:07,400
Roughly.
898
00:37:07,467 --> 00:37:09,700
Um, I don't know.
10 to 20. 20.
899
00:37:09,767 --> 00:37:11,367
-All right.
-20.
900
00:37:11,367 --> 00:37:14,066
[bricks slam]
901
00:37:14,066 --> 00:37:15,166
[Robert] What else do you do?
902
00:37:15,166 --> 00:37:17,000
I can a lot.
903
00:37:17,000 --> 00:37:19,000
-You can a lot.
-How many hours?
904
00:37:19,000 --> 00:37:22,215
[Penny] Uh, in season
I can maybe 10 hours a day.
905
00:37:22,215 --> 00:37:22,567
[Penny] Uh, in season
I can maybe 10 hours a day.
906
00:37:22,567 --> 00:37:23,700
[Robert] What else?
907
00:37:23,767 --> 00:37:26,166
-Um, I cater a lot.
-Cater.
908
00:37:26,166 --> 00:37:27,400
[brick slams]
909
00:37:27,467 --> 00:37:28,600
What else do you do?
910
00:37:28,600 --> 00:37:31,700
I have to take care of
my family somewhere in there.
911
00:37:31,767 --> 00:37:33,166
[Robert] How many hours do you
take care of your family?
912
00:37:33,166 --> 00:37:36,066
-Oh, not near enough.
-What else do you do?
913
00:37:36,066 --> 00:37:37,667
[chuckles nervously] Uh...
914
00:37:37,667 --> 00:37:39,400
[Robert] Take care of
the convenience store?
915
00:37:39,467 --> 00:37:42,300
Yeah, we have to make sure
the gas reports are done.
916
00:37:42,367 --> 00:37:43,767
-[Robert] Oh, the gas reports?
-Yeah.
917
00:37:43,767 --> 00:37:46,100
[Robert] Prepare meals?
918
00:37:46,166 --> 00:37:49,100
Yeah, we do prepare meals
at the store when I have time.
919
00:37:49,166 --> 00:37:50,266
[Robert]
You garden too, right?
920
00:37:50,266 --> 00:37:52,215
-Garden, yeah, yeah.
-Oh.
921
00:37:52,215 --> 00:37:52,567
-Garden, yeah, yeah.
-Oh.
922
00:37:53,300 --> 00:37:54,367
[brick slams]
923
00:37:54,367 --> 00:37:55,900
Those are really
getting squished under there.
924
00:37:56,867 --> 00:37:58,467
[Robert removing bricks]
925
00:38:05,400 --> 00:38:07,166
[Robert] Talked about
your health.
926
00:38:08,367 --> 00:38:10,400
Them tomatoes are your health.
927
00:38:12,467 --> 00:38:15,266
You're squeezing the life...
928
00:38:15,266 --> 00:38:16,367
[Penny] Yeah.
929
00:38:16,367 --> 00:38:17,800
[Robert] ...out of yourself.
930
00:38:17,867 --> 00:38:20,100
-Your heart.
-[Penny sighs]
931
00:38:20,967 --> 00:38:22,215
-That's your back.
-[chuckles softly]
932
00:38:22,215 --> 00:38:22,567
-That's your back.
-[chuckles softly]
933
00:38:22,567 --> 00:38:25,567
-It's what it feels like
right now.
-Right.
934
00:38:25,567 --> 00:38:27,767
All these jobs
that you have...
935
00:38:29,467 --> 00:38:31,000
that nobody else can do
936
00:38:31,000 --> 00:38:32,600
but they have to learn
how to do it,
937
00:38:32,667 --> 00:38:35,467
and you have to learn
how to delegate it.
938
00:38:35,567 --> 00:38:38,600
Yeah. [chuckles] Oh,
I can't imagine doing that.
939
00:38:38,667 --> 00:38:40,867
[Robert] But then you have
to start, because otherwise,
940
00:38:40,867 --> 00:38:42,100
you're gonna kill yourself.
941
00:38:42,166 --> 00:38:43,500
You're literally
killing yourself.
942
00:38:43,567 --> 00:38:45,300
[Penny] Yeah, I feel it.
943
00:38:45,367 --> 00:38:46,600
[exhales] Wow.
944
00:38:46,667 --> 00:38:47,667
-You all right?
-Yeah.
945
00:38:47,667 --> 00:38:48,900
You know that?
946
00:38:48,967 --> 00:38:51,166
I haven't had anybody put it
to me just that direct. Yeah.
947
00:38:51,166 --> 00:38:52,215
Listen to what
I'm gonna tell you right now.
948
00:38:52,215 --> 00:38:53,300
Listen to what
I'm gonna tell you right now.
949
00:38:53,367 --> 00:38:55,300
You're gonna lose
this restaurant,
950
00:38:55,367 --> 00:38:56,667
and you're gonna lose
your own life
951
00:38:56,667 --> 00:38:59,266
if you don't do
something different.
952
00:39:02,200 --> 00:39:04,367
-This is a wake-up call.
-[Penny sighs]
953
00:39:05,667 --> 00:39:08,967
-You've gotta start to let go.
-Okay.
954
00:39:08,967 --> 00:39:11,667
And that's the biggest change
you're gonna have to face.
955
00:39:11,667 --> 00:39:13,000
Oh, it's gonna be hard.
956
00:39:13,066 --> 00:39:14,200
Now it's time to change.
957
00:39:14,266 --> 00:39:15,567
-It is. I'm ready.
-Okay?
958
00:39:15,567 --> 00:39:17,066
-I'm ready.
-Good.
959
00:39:17,066 --> 00:39:18,667
Tonight, what I want
you to do -
960
00:39:18,667 --> 00:39:20,667
I want you to write down
961
00:39:20,667 --> 00:39:22,215
things that you don't know,
962
00:39:22,215 --> 00:39:22,367
things that you don't know,
963
00:39:22,367 --> 00:39:24,100
things you think
you need to know.
964
00:39:24,166 --> 00:39:25,667
There's a lot
I don't know, Chef.
965
00:39:25,667 --> 00:39:27,900
-Okay, then right it down.
-Yeah. Okay.
966
00:39:32,200 --> 00:39:33,767
How...
967
00:39:38,166 --> 00:39:39,400
Don't know how to ask this.
968
00:39:40,567 --> 00:39:42,867
When you lost your son,
what was your biggest regret?
969
00:39:45,367 --> 00:39:46,867
You don't have to
answer that now.
970
00:39:46,867 --> 00:39:48,667
But I want...
I do wanna ask you.
971
00:39:48,667 --> 00:39:49,767
I want you
to think about that.
972
00:39:49,767 --> 00:39:51,700
You know why
I think that's important?
973
00:39:54,000 --> 00:39:55,700
'Cause I think that's
what's holding you back.
974
00:39:55,767 --> 00:39:56,867
[Penny sighs]
975
00:39:56,867 --> 00:39:59,000
I think that's why
you're afraid to let go.
976
00:39:59,000 --> 00:40:00,200
[Penny] Yeah.
977
00:40:02,300 --> 00:40:04,166
[Robert] Come here. Come here.
978
00:40:05,867 --> 00:40:07,467
I want you to move on.
979
00:40:07,467 --> 00:40:08,967
I'm not saying
forget anything.
980
00:40:08,967 --> 00:40:13,200
But I want you to let go
of the reins a little bit.
981
00:40:13,266 --> 00:40:14,500
Yeah.
982
00:40:14,567 --> 00:40:15,867
I appreciate you letting me
come to your house.
983
00:40:15,867 --> 00:40:16,967
Your house is beautiful.
984
00:40:16,967 --> 00:40:19,867
And I will see you tomorrow.
985
00:40:19,867 --> 00:40:22,215
-All right. Be good.
-Thanks, Chef. So much.
986
00:40:22,215 --> 00:40:22,567
-All right. Be good.
-Thanks, Chef. So much.
987
00:40:27,900 --> 00:40:30,367
[Robert] It's day two and I'm
at Walters' Gas and Grill
988
00:40:30,367 --> 00:40:32,266
in Opelika, Alabama,
989
00:40:32,266 --> 00:40:34,967
visiting with Penny,
whose passion for food
990
00:40:34,967 --> 00:40:37,700
sustained her after
a tragic loss of her son.
991
00:40:37,767 --> 00:40:39,667
Now faced with failing health
992
00:40:39,667 --> 00:40:41,000
and a failing business,
993
00:40:41,066 --> 00:40:43,667
she's overwhelmed
and afraid to make changes
994
00:40:43,667 --> 00:40:45,700
necessary to save
her business.
995
00:40:47,867 --> 00:40:51,000
But today she needs to let go
and trust the process,
996
00:40:51,000 --> 00:40:53,600
or else she could
lose Walters' for good.
997
00:40:53,667 --> 00:40:56,757
-Good morning.
-Good morning, Chef.
998
00:40:56,757 --> 00:40:57,000
-Good morning.
-Good morning, Chef.
999
00:40:57,000 --> 00:40:59,667
-How are you feeling?
-I'm good. I'm good.
1000
00:40:59,667 --> 00:41:02,500
So, tell me. A lot went on
yesterday. A lot of emotions.
1001
00:41:02,567 --> 00:41:05,767
But I think we left
on a good plane.
1002
00:41:05,767 --> 00:41:07,166
I asked you
to do some homework.
1003
00:41:08,400 --> 00:41:10,867
The first piece
was the list of things
1004
00:41:10,867 --> 00:41:12,166
that you do not know.
1005
00:41:12,166 --> 00:41:13,300
So what don't you know?
1006
00:41:13,367 --> 00:41:15,166
-[chuckles] A lot.
-Okay.
1007
00:41:15,166 --> 00:41:19,467
I don't know the cost of, uh,
my food per serving,
1008
00:41:19,467 --> 00:41:21,066
-and I should know that.
-Yeah.
1009
00:41:21,066 --> 00:41:23,300
I don't know
what revenue, uh...
1010
00:41:24,867 --> 00:41:26,467
comes in the store, you know?
1011
00:41:27,367 --> 00:41:28,967
The money going out.
1012
00:41:28,967 --> 00:41:31,467
I don't know how
to delegate tasks to others,
1013
00:41:31,467 --> 00:41:33,500
and then have them
to follow through with it.
1014
00:41:33,567 --> 00:41:34,700
And, uh,
1015
00:41:34,700 --> 00:41:36,767
I don't know how to manage
my employees, apparently.
1016
00:41:39,000 --> 00:41:41,667
Okay, I'm gonna go through
each one of those with you
1017
00:41:41,667 --> 00:41:43,367
step by step later on today.
1018
00:41:43,367 --> 00:41:46,467
The second part
of that homework
1019
00:41:47,600 --> 00:41:49,600
was your biggest regret
1020
00:41:50,467 --> 00:41:51,900
after your son had passed.
1021
00:41:53,300 --> 00:41:54,700
Uh...
1022
00:41:58,100 --> 00:41:59,367
[stutters]
1023
00:41:59,367 --> 00:42:02,000
It made me feel, um...
1024
00:42:02,066 --> 00:42:04,200
I didn't tell him
I loved him enough,
1025
00:42:04,266 --> 00:42:05,867
or didn't spend
enough time with him.
1026
00:42:07,300 --> 00:42:08,400
I just...
1027
00:42:08,467 --> 00:42:10,367
I could've done more,
you know,
1028
00:42:10,367 --> 00:42:13,400
to show him I loved him,
and listened to him.
1029
00:42:13,467 --> 00:42:16,400
I just immersed myself
in anything
1030
00:42:16,467 --> 00:42:17,867
and everything I could do
1031
00:42:17,867 --> 00:42:19,767
and went right back
to the restaurant
1032
00:42:19,767 --> 00:42:21,500
and tried to carry on
as normal,
1033
00:42:21,567 --> 00:42:22,567
and it wasn't normal.
1034
00:42:22,567 --> 00:42:24,767
I never,
ever have took anything
1035
00:42:24,767 --> 00:42:26,757
that meant something to me,
like my family, for granted
1036
00:42:26,757 --> 00:42:28,066
that meant something to me,
like my family, for granted
1037
00:42:28,066 --> 00:42:29,266
ever again.
1038
00:42:29,266 --> 00:42:31,166
[Robert] I think
all the tragedies
1039
00:42:31,166 --> 00:42:33,166
you've had in your life
1040
00:42:34,367 --> 00:42:35,667
are holding you back
1041
00:42:35,667 --> 00:42:37,367
in so many different ways
in the restaurant.
1042
00:42:38,166 --> 00:42:40,100
You cannot continue
1043
00:42:40,166 --> 00:42:42,400
to hold the reins
of this restaurant.
1044
00:42:42,467 --> 00:42:45,266
Yesterday was a pony.
Now you've got a thoroughbred.
1045
00:42:45,266 --> 00:42:47,900
Right? The more you hold
the reins of a thoroughbred,
1046
00:42:47,967 --> 00:42:50,600
the more you stem its success.
1047
00:42:52,266 --> 00:42:54,000
So you talked about,
yesterday,
1048
00:42:54,066 --> 00:42:55,767
that you felt ready
to change...
1049
00:42:55,767 --> 00:42:56,757
[Penny] Yes.
1050
00:42:56,757 --> 00:42:56,800
[Penny] Yes.
1051
00:42:56,867 --> 00:42:58,367
...and trust Vanessa
a bit more,
1052
00:42:58,367 --> 00:43:00,066
if she understands more.
1053
00:43:00,066 --> 00:43:01,767
-You ready for that?
-Definitely.
1054
00:43:01,767 --> 00:43:04,867
Okay, can somebody
get me Vanessa, please?
1055
00:43:04,867 --> 00:43:06,667
The success
of Penny's restaurant
1056
00:43:06,667 --> 00:43:08,500
hinges on trusting Vanessa
1057
00:43:08,567 --> 00:43:10,767
to take the lead as manager.
1058
00:43:10,767 --> 00:43:13,100
I hope these two can finally
get on the same page.
1059
00:43:14,567 --> 00:43:16,166
So, first of all,
I asked you to join us
1060
00:43:16,166 --> 00:43:18,967
because I believe in
total transparency.
1061
00:43:18,967 --> 00:43:22,567
So, Vanessa,
tell Penny how you feel.
1062
00:43:23,300 --> 00:43:24,667
I want you to be honest,
1063
00:43:24,667 --> 00:43:26,667
because that's the only way
this works.
1064
00:43:26,667 --> 00:43:26,757
Right, right.
1065
00:43:26,757 --> 00:43:27,900
Right, right.
1066
00:43:27,967 --> 00:43:29,900
Um, well,
I want you to trust me.
1067
00:43:29,967 --> 00:43:32,800
At the restaurant,
I know that you're busy with,
1068
00:43:32,867 --> 00:43:34,800
uh, everything else
that's going on.
1069
00:43:34,867 --> 00:43:36,367
I know you're catering
and you're canning,
1070
00:43:36,367 --> 00:43:37,700
and you rely on me
1071
00:43:37,767 --> 00:43:39,567
to be here
and to make sure that the...
1072
00:43:39,567 --> 00:43:42,000
the restaurant's running
like it's supposed to be.
1073
00:43:42,000 --> 00:43:45,066
Um... but I feel
like sometimes,
1074
00:43:45,066 --> 00:43:46,567
that I am handcuffed
1075
00:43:46,567 --> 00:43:49,166
and I need to be able
to lead the staff.
1076
00:43:49,166 --> 00:43:50,367
I understand.
1077
00:43:51,467 --> 00:43:53,100
I understand.
1078
00:43:53,100 --> 00:43:54,767
You mentioned that
you felt handcuffed.
1079
00:43:54,767 --> 00:43:56,000
Especially when
we talked about
1080
00:43:56,000 --> 00:43:56,757
looking at different vendors.
1081
00:43:56,757 --> 00:43:58,000
looking at different vendors.
1082
00:43:58,000 --> 00:43:59,066
Tell me about that.
1083
00:43:59,100 --> 00:44:01,367
Miss Penny's had the same
vendor for a long time.
1084
00:44:01,367 --> 00:44:03,300
That's pretty much who we use.
1085
00:44:03,367 --> 00:44:04,467
But at the same time,
1086
00:44:04,467 --> 00:44:06,467
I also have
a close relationship
1087
00:44:06,467 --> 00:44:08,367
-with some of
the other vendors.
-[Penny] Yeah, yeah.
1088
00:44:08,367 --> 00:44:10,300
So it's kind of a win-win
1089
00:44:10,367 --> 00:44:11,567
if we could kind of
meet in the middle
1090
00:44:11,567 --> 00:44:13,000
and see what we can do.
1091
00:44:13,000 --> 00:44:14,000
You know,
Vanessa's right about that.
1092
00:44:14,066 --> 00:44:16,066
You know, you go
where you're comfortable.
1093
00:44:16,066 --> 00:44:18,400
But I think
you always have to check.
1094
00:44:18,467 --> 00:44:21,367
Because if I can get a dollar
a pound off something...
1095
00:44:21,367 --> 00:44:24,667
-Yeah.
-...immediately,
that's good quality,
1096
00:44:24,667 --> 00:44:26,757
-then we should be
looking at that.
-Yeah. You're right.
1097
00:44:26,757 --> 00:44:27,400
-then we should be
looking at that.
-Yeah. You're right.
1098
00:44:27,467 --> 00:44:29,667
We have to start depending on
each other a little bit more.
1099
00:44:29,667 --> 00:44:31,467
-[Penny] Right.
-And communicating.
1100
00:44:32,266 --> 00:44:33,867
[Penny] Thank you
for caring enough
1101
00:44:33,867 --> 00:44:36,200
to try to find ways
that we can save money
1102
00:44:36,266 --> 00:44:38,000
and better our business.
1103
00:44:38,000 --> 00:44:41,367
I need you to be right there
on, you know, by my side.
1104
00:44:41,367 --> 00:44:42,600
That's what I'm here for.
1105
00:44:42,667 --> 00:44:45,300
When was the last time you sat
down and had a cup of coffee
1106
00:44:45,367 --> 00:44:46,567
before you even
walk in the place?
1107
00:44:46,567 --> 00:44:48,467
Talked about the things
that are going on?
1108
00:44:48,467 --> 00:44:50,166
-Probably not for a long time.
-Yeah.
1109
00:44:51,467 --> 00:44:53,600
So you need to find time
to do that.
1110
00:44:53,667 --> 00:44:55,300
All right, I'm gonna leave you
for a couple of minutes.
1111
00:44:55,367 --> 00:44:56,757
I'm gonna check in
with my design team.
1112
00:44:56,757 --> 00:44:57,467
I'm gonna check in
with my design team.
1113
00:44:57,467 --> 00:44:59,100
Then we'll start hitting these
one by one.
1114
00:44:59,166 --> 00:45:01,300
-Okay?
-It's exciting. Thank you.
1115
00:45:01,367 --> 00:45:03,266
-All right. I will
catch up with you shortly.
-Okay.
1116
00:45:05,000 --> 00:45:06,166
We're gonna make a good team.
1117
00:45:06,166 --> 00:45:08,066
-I'm looking forward to it.
-All right.
1118
00:45:08,066 --> 00:45:09,967
-And you know I love ya.
-I love you.
1119
00:45:11,100 --> 00:45:12,367
Mmm.
1120
00:45:12,367 --> 00:45:14,767
You know, I never realized
that Vanessa felt handcuffed.
1121
00:45:14,767 --> 00:45:16,567
From this point on,
1122
00:45:16,567 --> 00:45:19,266
I'm gonna do what I can
to open my ears and heart more
1123
00:45:19,266 --> 00:45:21,467
and let her take control.
1124
00:45:27,166 --> 00:45:28,300
[Robert] Morning, guys.
1125
00:45:28,367 --> 00:45:29,567
-[Tom] Hey Robert.
-[Lynn] Hey.
1126
00:45:29,567 --> 00:45:31,367
[Robert]
How's everybody doing?
1127
00:45:31,367 --> 00:45:32,967
[Lynn] Tired.
1128
00:45:32,967 --> 00:45:34,300
-Tired?
-More than usual.
1129
00:45:34,367 --> 00:45:35,867
Like, we've been
doing this forever,
1130
00:45:35,867 --> 00:45:37,867
we know what to expect,
but this one...
1131
00:45:37,867 --> 00:45:39,367
snuck up on us.
1132
00:45:39,367 --> 00:45:40,767
It was a lot last night.
1133
00:45:40,767 --> 00:45:42,767
I mean, we had to
make it a restaurant.
1134
00:45:42,767 --> 00:45:43,867
[Lynn]
It's getting there, though.
1135
00:45:43,867 --> 00:45:45,000
Well, it's more
than a restaurant.
1136
00:45:45,000 --> 00:45:46,600
It's a fuel stop,
it's a retail space,
1137
00:45:46,667 --> 00:45:48,367
-and a restaurant.
So it's three in one.
-Yeah.
1138
00:45:48,367 --> 00:45:50,200
All right,
so let's talk about this.
1139
00:45:50,266 --> 00:45:52,066
So we walk in the door,
1140
00:45:52,066 --> 00:45:54,200
this is kind of
the restaurant space
1141
00:45:54,266 --> 00:45:56,166
from the column to...
1142
00:45:56,166 --> 00:45:56,757
-Right here.
-Here.
1143
00:45:56,757 --> 00:45:57,600
-Right here.
-Here.
1144
00:45:57,667 --> 00:45:59,600
There's also
some low pony walls
1145
00:45:59,667 --> 00:46:01,300
that are coming
in between here
1146
00:46:01,367 --> 00:46:02,867
so it really defines
the space.
1147
00:46:02,867 --> 00:46:04,200
That way we can put
a table here.
1148
00:46:04,266 --> 00:46:06,500
So how high is the pony wall
between these two columns?
1149
00:46:06,567 --> 00:46:08,800
They're gonna end up being,
like, three foot tall.
1150
00:46:08,867 --> 00:46:10,567
-[Robert] Okay.
-Or a little taller.
1151
00:46:10,567 --> 00:46:12,166
And then the columns
are only half done.
1152
00:46:12,166 --> 00:46:13,867
So the concept
behind this is it's...
1153
00:46:13,867 --> 00:46:16,367
we're in farm country,
it's a country store,
1154
00:46:16,367 --> 00:46:17,867
these are like hay feeders.
1155
00:46:17,867 --> 00:46:19,000
So we have these screens
1156
00:46:19,000 --> 00:46:20,867
that Tom's gonna build
all the way around
1157
00:46:20,867 --> 00:46:22,500
so it looks like...
1158
00:46:22,567 --> 00:46:24,600
it's a hay feeder that's been
turned into a column.
1159
00:46:24,667 --> 00:46:25,867
And what's gonna go on top
and the bottom of them?
1160
00:46:25,867 --> 00:46:26,757
Like, two big barn lights,
1161
00:46:26,757 --> 00:46:27,367
Like, two big barn lights,
1162
00:46:27,367 --> 00:46:29,166
so it's really gonna have
some cool detail
when you walk in.
1163
00:46:29,166 --> 00:46:30,200
Okay.
1164
00:46:30,266 --> 00:46:31,667
So we got
our restaurant space,
1165
00:46:31,667 --> 00:46:33,100
we got our retail space,
1166
00:46:33,100 --> 00:46:35,367
which will be all these...
1167
00:46:35,367 --> 00:46:36,400
[Lynn] Perpendicular
with the door.
1168
00:46:36,467 --> 00:46:37,567
[Robert] Okay.
1169
00:46:37,567 --> 00:46:40,066
Kitchen. Love the countertop.
1170
00:46:40,066 --> 00:46:42,066
-Counter's amazing.
-It's cool, right?
1171
00:46:42,066 --> 00:46:43,567
[Robert] I'm loving
the wallpaper.
1172
00:46:43,567 --> 00:46:45,266
I was a bit worried,
but the wallpaper
1173
00:46:45,266 --> 00:46:47,667
really stands out
on the rust base now.
1174
00:46:47,667 --> 00:46:49,967
-[Lynn] It ties it together.
-[Robert] The rust base
looks like it's meant to be.
1175
00:46:49,967 --> 00:46:51,700
-It's starting to tie in.
-[Robert] Yeah.
1176
00:46:51,767 --> 00:46:52,967
Everything's kinda tying in.
1177
00:46:52,967 --> 00:46:54,066
Well, I gotta tell you,
1178
00:46:54,066 --> 00:46:56,667
I'm kind of
pleasantly surprised.
1179
00:46:56,667 --> 00:46:56,757
[Lynn chuckles]
1180
00:46:56,757 --> 00:46:58,467
[Lynn chuckles]
1181
00:46:58,467 --> 00:47:00,767
It's almost like
a brand-new restaurant.
Well, it is.
1182
00:47:00,767 --> 00:47:01,867
Almost like a restaurant.
1183
00:47:01,867 --> 00:47:03,500
-A restaurant now, yeah.
-[Robert laughs]
1184
00:47:03,567 --> 00:47:04,734
Okay. I got lots to do.
1185
00:47:04,767 --> 00:47:07,100
-Appreciate it.
-All right.
I'll go make it happen.
1186
00:47:08,567 --> 00:47:10,567
[Robert] Tom and Lynn
are making progress,
1187
00:47:10,567 --> 00:47:12,967
and Penny and Vanessa
are finally learning
1188
00:47:12,967 --> 00:47:15,200
to communicate
and trust one another.
1189
00:47:15,266 --> 00:47:17,767
But unless they both learn
how to run their numbers,
1190
00:47:17,767 --> 00:47:19,667
they'll never be profitable.
1191
00:47:20,700 --> 00:47:23,367
So, I wanna talk about
your business.
1192
00:47:23,367 --> 00:47:25,266
This is
your recipe book, right?
1193
00:47:25,266 --> 00:47:26,757
-Yeah.
-Your recipe book.
1194
00:47:26,757 --> 00:47:27,367
-Yeah.
-Your recipe book.
1195
00:47:27,367 --> 00:47:29,266
Yeah, it's just got
the ingredients.
1196
00:47:29,266 --> 00:47:31,367
[Robert] This is
my recipe book,
1197
00:47:31,367 --> 00:47:33,967
with everything costed out.
1198
00:47:33,967 --> 00:47:35,100
Wow.
1199
00:47:35,166 --> 00:47:37,767
So, what is your food cost,
by the way?
1200
00:47:40,166 --> 00:47:41,867
What you looking at her for?
1201
00:47:41,867 --> 00:47:43,567
[laughs] What's she looking
at me for?
1202
00:47:43,567 --> 00:47:45,000
[both laugh]
1203
00:47:45,000 --> 00:47:46,567
Exactly.
1204
00:47:46,567 --> 00:47:49,367
Your food cost, based on your
profit and loss statement,
1205
00:47:50,467 --> 00:47:52,467
is 55%.
1206
00:47:52,467 --> 00:47:54,000
Good God.
1207
00:47:54,066 --> 00:47:56,757
[Robert] It should be
anywhere from 18 to 22.
1208
00:47:56,757 --> 00:47:57,467
[Robert] It should be
anywhere from 18 to 22.
1209
00:47:57,467 --> 00:47:59,166
Almost triple
where you should be.
1210
00:47:59,166 --> 00:48:02,400
Which means not making
any profit whatsoever.
1211
00:48:02,467 --> 00:48:05,000
This is the money
that you made
1212
00:48:05,000 --> 00:48:07,667
in the month
of December, 2021.
1213
00:48:07,667 --> 00:48:11,166
Now, if your product
was priced correctly,
1214
00:48:12,600 --> 00:48:15,000
this is what
you would have made.
1215
00:48:15,066 --> 00:48:16,667
Wow.
1216
00:48:16,667 --> 00:48:19,300
You lost out on
more than $27,000 of revenue
1217
00:48:19,367 --> 00:48:21,266
because nothing was
priced correctly.
1218
00:48:21,266 --> 00:48:23,667
If I multiply that
by 12 months...
1219
00:48:32,100 --> 00:48:34,467
You lost out on
more than $27,000 of revenue
1220
00:48:34,467 --> 00:48:35,867
because nothing
was priced correctly.
1221
00:48:36,667 --> 00:48:38,700
If I multiply that
by 12 months...
1222
00:48:41,600 --> 00:48:43,000
this is the money you lost.
1223
00:48:44,700 --> 00:48:49,800
$330,000 because you didn't
take the time
1224
00:48:49,867 --> 00:48:52,100
-to cost and measure.
-[Penny] Mmm.
1225
00:48:53,100 --> 00:48:54,600
That's a big number.
1226
00:48:54,667 --> 00:48:55,667
Are you shocked at that?
1227
00:48:55,667 --> 00:48:57,400
-[Penny] Yes.
-Mmm-hmm. Definitely.
1228
00:48:57,467 --> 00:48:59,066
-That's a lot.
-A lot.
1229
00:49:00,166 --> 00:49:01,500
[Robert] Fuel gets them
in the door.
1230
00:49:01,567 --> 00:49:03,266
And everything else
that's in there
1231
00:49:03,266 --> 00:49:04,667
is what makes money.
1232
00:49:04,667 --> 00:49:08,166
-Only if you know
what it costs.
-Right.
1233
00:49:09,266 --> 00:49:11,166
So let's start
with the recipe.
1234
00:49:11,166 --> 00:49:13,400
Let's use something
really simple.
1235
00:49:13,467 --> 00:49:17,100
Say it's a burger.
So it starts with one bun,
1236
00:49:17,100 --> 00:49:18,900
six-ounce patty,
1237
00:49:18,967 --> 00:49:22,467
pickle, tomato,
two ounces of cheese.
1238
00:49:22,467 --> 00:49:25,367
and four ounces of fries.
1239
00:49:25,367 --> 00:49:28,567
Cost of that dish is $3.25.
1240
00:49:28,567 --> 00:49:29,865
That's just the food cost.
1241
00:49:29,865 --> 00:49:29,867
That's just the food cost.
1242
00:49:29,867 --> 00:49:30,967
Okay.
1243
00:49:30,967 --> 00:49:32,667
[Robert] So a third is food.
1244
00:49:32,667 --> 00:49:34,867
A third is labor.
1245
00:49:34,867 --> 00:49:36,500
And a third are overheads.
1246
00:49:36,567 --> 00:49:39,600
So I times that by three
1247
00:49:39,667 --> 00:49:42,266
to give me the selling price.
1248
00:49:42,266 --> 00:49:44,600
$9.75.
1249
00:49:44,667 --> 00:49:46,266
So that's the minimum
1250
00:49:46,266 --> 00:49:48,500
I can sell this dish for.
1251
00:49:49,367 --> 00:49:50,900
That now covers
1252
00:49:50,967 --> 00:49:53,600
my overheads, my labor,
1253
00:49:53,667 --> 00:49:55,166
and my food.
1254
00:49:55,166 --> 00:49:58,100
This is the biggest thing
you have to remember.
1255
00:49:58,166 --> 00:49:59,166
Wow.
1256
00:49:59,166 --> 00:49:59,865
I didn't ever know
what to help
1257
00:49:59,865 --> 00:50:00,367
I didn't ever know
what to help
1258
00:50:00,367 --> 00:50:02,367
how much you do increase
your price. Thank you.
1259
00:50:07,367 --> 00:50:09,367
[Robert] Because I showed
Penny and Vanessa
1260
00:50:09,367 --> 00:50:11,367
some brand-new dishes
for Walters' menu,
1261
00:50:11,367 --> 00:50:13,000
I'm having them
teach their cooks
1262
00:50:13,066 --> 00:50:16,867
about the importance
of recipes and food costs.
1263
00:50:16,867 --> 00:50:19,467
We have lost
an astronomical amount
1264
00:50:19,467 --> 00:50:20,667
of money on our food costs.
1265
00:50:20,667 --> 00:50:22,467
-Yeah, it's been a eye-opener.
-It's horrible.
1266
00:50:22,467 --> 00:50:25,367
And he stressed
the importance of recipes.
1267
00:50:25,367 --> 00:50:28,100
If you have a recipe,
you know what's in it,
1268
00:50:28,100 --> 00:50:29,865
then you can add up
your food costs, right?
1269
00:50:29,865 --> 00:50:31,100
then you can add up
your food costs, right?
1270
00:50:31,100 --> 00:50:33,467
Y'all in the kitchen,
the most important,
you being the main cook,
1271
00:50:33,467 --> 00:50:36,667
we wanted to ask, do you know
the hush puppy recipe?
1272
00:50:36,667 --> 00:50:38,467
One-and-one-half-cup of meal,
1273
00:50:38,467 --> 00:50:39,867
One-and-one-half-cup of flour,
1274
00:50:39,867 --> 00:50:44,867
seven eggs,
one half-cup of sugar,
1275
00:50:44,867 --> 00:50:47,166
um, chopped-up jalapenos,
1276
00:50:47,166 --> 00:50:50,667
chopped-up onions,
and roll with, mix it.
1277
00:50:50,667 --> 00:50:52,200
You got it mostly right.
1278
00:50:52,266 --> 00:50:54,300
[Vanessa] Just a titch off
on some measurements,
1279
00:50:54,367 --> 00:50:56,567
-but, I mean, to have
the ingredients down...
-Yeah. You had the seven eggs
1280
00:50:56,567 --> 00:50:58,567
and the cornmeal
and the flour,
1281
00:50:58,567 --> 00:50:59,865
of course,
as your main ingredients.
1282
00:50:59,865 --> 00:51:00,166
of course,
as your main ingredients.
1283
00:51:00,166 --> 00:51:02,300
But as far as the onion
and jalapenos and sugar,
1284
00:51:02,367 --> 00:51:03,567
just kinda watch that.
1285
00:51:03,567 --> 00:51:04,900
-Great. That's awesome.
-[Vanessa] Good.
1286
00:51:04,967 --> 00:51:08,567
-Group hug! Group hug!
-Oh, you're so warm.
1287
00:51:08,567 --> 00:51:10,867
[Robert] I've also instructed
the rest of their staff
1288
00:51:10,867 --> 00:51:12,567
to clean everything
in the kitchen
1289
00:51:12,567 --> 00:51:13,867
from top to bottom
1290
00:51:13,867 --> 00:51:15,867
as we get closer
to the grand reopening.
1291
00:51:15,867 --> 00:51:16,900
So, here's the fun part.
1292
00:51:16,967 --> 00:51:19,700
We're obviously outside
in the wilderness
1293
00:51:19,767 --> 00:51:22,700
because you have a kitchen
that runs
1294
00:51:22,767 --> 00:51:25,000
inside the restaurant
that I'm rebuilding.
1295
00:51:25,066 --> 00:51:29,266
First thing I wanna do is take
a play on a Brunswick stew.
1296
00:51:29,266 --> 00:51:29,865
Now, you make yours
in the jar.
1297
00:51:29,865 --> 00:51:31,266
Now, you make yours
in the jar.
1298
00:51:31,266 --> 00:51:32,967
Mine is slightly different.
1299
00:51:32,967 --> 00:51:35,567
I've used sausage
and I've used beef,
1300
00:51:35,567 --> 00:51:36,867
vegetables, tomatoes.
1301
00:51:36,867 --> 00:51:39,767
And I'm gonna make
a Brunswick stew nacho.
1302
00:51:39,767 --> 00:51:42,467
It's fast, it's money,
1303
00:51:42,467 --> 00:51:43,867
and they're already eating it
1304
00:51:43,867 --> 00:51:45,600
within a couple of seconds
of sitting down.
1305
00:51:45,667 --> 00:51:47,600
-Yeah.
-Right? And it starts
with chips.
1306
00:51:49,000 --> 00:51:51,400
I got a little bit
of Brunswick stew.
1307
00:51:51,467 --> 00:51:53,200
-[Penny] That's beautiful.
-[Vanessa] It smells good.
1308
00:51:53,266 --> 00:51:54,567
Smells delicious.
1309
00:51:54,567 --> 00:51:56,400
[Robert] Then more chips.
1310
00:51:58,166 --> 00:51:59,865
Then more stew.
1311
00:51:59,865 --> 00:51:59,967
Then more stew.
1312
00:51:59,967 --> 00:52:01,200
-Mmm.
-It's a good serving.
1313
00:52:01,266 --> 00:52:02,433
[Penny] It is.
1314
00:52:02,467 --> 00:52:04,667
-[Robert] Some cheese sauce.
-[Penny sighs contentedly]
1315
00:52:04,667 --> 00:52:07,100
Oh, my God, that smell.
Do you smell it?
1316
00:52:07,100 --> 00:52:10,266
Then goes pickled onions.
Oh, yeah, baby.
1317
00:52:10,266 --> 00:52:12,967
-Then cilantro.
-[Penny] Mmm.
1318
00:52:14,100 --> 00:52:16,000
Go for it. Eat.
1319
00:52:16,000 --> 00:52:18,066
Use your fingers,
get in there.
1320
00:52:18,066 --> 00:52:20,700
-That was amazing.
-Every table should have that.
1321
00:52:20,767 --> 00:52:22,467
It's simple, it's fast.
1322
00:52:22,467 --> 00:52:23,800
-[Penny] And it's delicious.
-[Vanessa] It is.
1323
00:52:23,867 --> 00:52:27,000
[Robert] It cost me
$2.54 for that.
1324
00:52:27,066 --> 00:52:28,700
We're gonna sell it for $10,
1325
00:52:28,767 --> 00:52:29,865
giving me $7.46
1326
00:52:29,865 --> 00:52:31,367
giving me $7.46
1327
00:52:31,367 --> 00:52:33,367
in my pocket
every time I sell that.
1328
00:52:33,367 --> 00:52:35,367
That's Merry Christmas to me
1329
00:52:35,367 --> 00:52:37,000
-and to you.
-Mmm.
1330
00:52:37,000 --> 00:52:39,066
-It was amazing.
-Right? Isn't that good?
1331
00:52:39,066 --> 00:52:40,300
Yeah.
1332
00:52:40,367 --> 00:52:42,467
It's simple, look,
you've gotta make a menu
1333
00:52:42,467 --> 00:52:44,266
that can be put out fast.
1334
00:52:44,266 --> 00:52:45,667
Right.
1335
00:52:45,667 --> 00:52:47,000
[Robert]
But it's also flavorful.
1336
00:52:47,066 --> 00:52:48,200
There's no excuse
for not having
1337
00:52:48,266 --> 00:52:50,066
-flavorful food.
-[Penny] So flavorful, yeah.
1338
00:52:50,066 --> 00:52:53,200
While you're eating that
I'm gonna get my next dish up.
1339
00:52:53,266 --> 00:52:56,767
I'm gonna make you
a collard green pasta.
1340
00:52:56,767 --> 00:52:57,867
Oh, my.
1341
00:52:57,867 --> 00:52:59,865
[Robert] I'm gonna start
with spiral pasta.
1342
00:52:59,865 --> 00:53:00,467
[Robert] I'm gonna start
with spiral pasta.
1343
00:53:00,467 --> 00:53:02,100
I'm just gonna literally
warm it through.
1344
00:53:02,166 --> 00:53:07,200
I have collard greens,
smoked turkey, bacon.
1345
00:53:09,166 --> 00:53:12,100
Oh, my God, this is
gonna be like heaven.
1346
00:53:12,166 --> 00:53:15,300
-[Vanessa] Yeah, looks great.
-[Penny] It smells so good.
1347
00:53:15,367 --> 00:53:16,767
-[Robert] A little cheese.
-[Penny] What kind of cheese?
1348
00:53:16,767 --> 00:53:18,000
-Reggiano.
-Okay.
1349
00:53:18,000 --> 00:53:21,600
Some scallion
and some cornbread crumbles.
1350
00:53:21,667 --> 00:53:23,266
[Penny] Wow.
1351
00:53:23,266 --> 00:53:24,967
[Robert] Go for it.
1352
00:53:24,967 --> 00:53:27,567
-[Vanessa] Oh, my goodness.
-That's crazy good. Wow.
1353
00:53:27,567 --> 00:53:29,266
The first bite I got
was the crunch
1354
00:53:29,266 --> 00:53:29,865
-of the cornbread.
-Oh, yeah.
1355
00:53:29,865 --> 00:53:30,567
-of the cornbread.
-Oh, yeah.
1356
00:53:32,100 --> 00:53:34,266
That is amazing, Chef.
1357
00:53:34,266 --> 00:53:35,600
So what's even more amazing is
1358
00:53:35,667 --> 00:53:39,367
-it cost us $2.79 to make.
-[Penny] Wow.
1359
00:53:39,367 --> 00:53:41,500
We're selling for 14 bucks,
1360
00:53:41,567 --> 00:53:46,066
giving us $11.21 in my pocket
every time I sell that.
1361
00:53:46,066 --> 00:53:47,567
Wow.
1362
00:53:47,567 --> 00:53:49,767
Do you notice,
cooking is not stress?
1363
00:53:49,767 --> 00:53:50,867
[Penny] No.
1364
00:53:50,867 --> 00:53:54,100
It takes minutes to cook.
1365
00:53:54,166 --> 00:53:56,867
The next one. You made me
chicken yesterday
1366
00:53:56,867 --> 00:53:59,865
with absolutely
no flavor whatsoever.
1367
00:53:59,865 --> 00:54:00,200
with absolutely
no flavor whatsoever.
1368
00:54:00,266 --> 00:54:03,266
So I'm gonna take a take on
what you did yesterday,
1369
00:54:03,266 --> 00:54:05,467
taking chicken
and making it into a cutlet.
1370
00:54:05,467 --> 00:54:07,500
I've got my pan
nice and hot here.
1371
00:54:07,567 --> 00:54:09,700
Take a little bit of oil.
Chicken breast.
1372
00:54:11,300 --> 00:54:14,166
This is basically
a take on Wiener schnitzel,
1373
00:54:14,166 --> 00:54:15,600
-for want of better words.
-Yes.
1374
00:54:15,667 --> 00:54:16,967
Take a little bit of butter.
1375
00:54:16,967 --> 00:54:19,166
That gives us the richness.
1376
00:54:19,166 --> 00:54:22,567
Sweet potatoes.
Diced and fried.
1377
00:54:22,567 --> 00:54:24,667
This is a bacon vinaigrette.
1378
00:54:24,667 --> 00:54:26,367
Oh, my gosh.
1379
00:54:26,367 --> 00:54:27,467
[Robert] Notice what I'm doing
1380
00:54:27,467 --> 00:54:28,967
with the sweet potato
and that vinaigrette.
1381
00:54:28,967 --> 00:54:29,865
I'm having it reduce down
so it coats the potato.
1382
00:54:29,865 --> 00:54:32,600
I'm having it reduce down
so it coats the potato.
1383
00:54:32,667 --> 00:54:34,400
-Watch.
-[Vanessa] And it
smells delicious.
1384
00:54:34,467 --> 00:54:36,300
-[Penny] Yes it does.
-[Vanessa] That sizzle.
1385
00:54:36,367 --> 00:54:38,367
That aroma is just, mmm.
1386
00:54:38,367 --> 00:54:41,567
[Robert] Onions and mustard
that's reduced down.
1387
00:54:42,667 --> 00:54:44,166
-Chicken.
-[Penny] Mmm.
1388
00:54:44,166 --> 00:54:45,367
The mustard sauce.
1389
00:54:46,066 --> 00:54:47,266
Go for it.
1390
00:54:47,266 --> 00:54:49,166
Get some of the mustard.
1391
00:54:49,867 --> 00:54:50,867
Mmm.
1392
00:54:52,500 --> 00:54:53,767
God, it's good.
1393
00:54:55,166 --> 00:54:57,367
[Robert] Cost was $3.11.
1394
00:54:57,367 --> 00:54:59,266
We're gonna sell it for $16.
1395
00:54:59,266 --> 00:54:59,865
And $12.89 in our pocket.
1396
00:54:59,865 --> 00:55:01,400
And $12.89 in our pocket.
1397
00:55:01,467 --> 00:55:03,100
Well worth it.
1398
00:55:03,100 --> 00:55:04,266
You cook food like this
in that restaurant
1399
00:55:04,266 --> 00:55:05,367
I'm making over there,
1400
00:55:06,166 --> 00:55:07,667
nobody can touch you.
1401
00:55:07,667 --> 00:55:09,500
-I'm so excited.
-Put this food out,
1402
00:55:09,567 --> 00:55:10,600
it's gonna be amazing.
1403
00:55:10,667 --> 00:55:12,100
And I know we can
put this food out.
1404
00:55:12,166 --> 00:55:13,266
-Yes.
-Thank you.
1405
00:55:13,266 --> 00:55:14,600
-[Robert] All right?
-Thank you so much.
1406
00:55:14,667 --> 00:55:16,400
I'm gonna check in on
my design team. Enjoy eating.
1407
00:55:16,467 --> 00:55:18,400
-Thank you so much.
-Bring some other things
over here and we'll be good.
1408
00:55:18,467 --> 00:55:20,166
-All right.
-I'm gonna get one more bite.
1409
00:55:21,967 --> 00:55:24,500
So, it's three o'clock
right now and we haven't
even touched the floor.
1410
00:55:24,567 --> 00:55:26,700
We're still building walls,
we're putting lights on,
1411
00:55:26,767 --> 00:55:29,000
we're painting, trying to put
all the signs up.
1412
00:55:29,867 --> 00:55:32,166
So everybody is in it.
1413
00:55:32,166 --> 00:55:34,166
Uh... it's crazy.
1414
00:55:34,166 --> 00:55:36,266
[Tom] 9978s, please.
1415
00:55:36,266 --> 00:55:38,000
The chairs are all ready
to go. Right back there.
1416
00:55:38,066 --> 00:55:40,100
Get the vacuum.
1417
00:55:40,100 --> 00:55:43,300
Anything here we can take out,
let's take it out. Guys.
1418
00:55:43,367 --> 00:55:44,700
Let's go. Get open.
1419
00:55:44,767 --> 00:55:46,166
Coming through,
coming through.
1420
00:55:46,166 --> 00:55:48,000
You know where
it's going, right?
1421
00:55:48,066 --> 00:55:50,166
Let's move this out the way.
All right, that's it.
1422
00:55:50,166 --> 00:55:51,266
We gotta go.
1423
00:55:52,967 --> 00:55:54,767
Right, everybody out,
everybody out!
1424
00:55:55,767 --> 00:55:56,867
Get out of here.
1425
00:55:57,600 --> 00:55:58,767
Thank you, everybody.
1426
00:56:00,066 --> 00:56:03,500
[Penny] So, the past 48 hours
with Chef Irvine
1427
00:56:03,567 --> 00:56:05,200
has been very enlightening,
1428
00:56:05,266 --> 00:56:07,166
and I haven't felt
this promising
1429
00:56:07,166 --> 00:56:08,300
in a long, long time.
1430
00:56:08,367 --> 00:56:10,166
I think I can step back now
1431
00:56:10,166 --> 00:56:11,900
because I can trust Vanessa.
1432
00:56:11,967 --> 00:56:13,500
I can feel some of the weight
1433
00:56:13,567 --> 00:56:14,867
just lifting up
a little bit already.
1434
00:56:14,867 --> 00:56:16,467
Let it go.
1435
00:56:16,467 --> 00:56:18,000
You don't have to be
in control of everything.
1436
00:56:18,066 --> 00:56:19,166
Just let it go.
1437
00:56:19,166 --> 00:56:21,900
I can see this place
being here for a long time.
1438
00:56:21,967 --> 00:56:23,100
A long, long time.
1439
00:56:26,500 --> 00:56:27,867
-Hello, hello, hello.
-[Penny yells] Ah!
1440
00:56:27,867 --> 00:56:29,865
-Oh, there he is.
-This is time.
1441
00:56:29,865 --> 00:56:30,100
-Oh, there he is.
-This is time.
1442
00:56:30,166 --> 00:56:32,300
I'm gonna take you in first.
1443
00:56:32,367 --> 00:56:33,567
-Oh, okay.
-Okay?
1444
00:56:33,567 --> 00:56:35,400
-Mmm.
-So come over here.
1445
00:56:35,467 --> 00:56:36,667
-Okay.
-Stand here.
1446
00:56:38,166 --> 00:56:39,900
Close your eyes.
I'm gonna hold your hand
1447
00:56:39,967 --> 00:56:42,000
'cause I'm gonna open the door
and walk you in.
1448
00:56:42,000 --> 00:56:43,567
-Ready?
-Ready.
1449
00:56:43,567 --> 00:56:44,667
[Robert] Okay. Here we go.
1450
00:56:45,767 --> 00:56:47,300
Okay, you're gonna
walk this way.
1451
00:56:48,767 --> 00:56:50,400
Keep your eyes closed.
1452
00:56:52,300 --> 00:56:53,467
Are you ready?
1453
00:56:53,467 --> 00:56:55,700
[shouts] I'm so ready!
1454
00:56:55,767 --> 00:56:57,166
Open your eyes.
1455
00:57:02,400 --> 00:57:05,100
-Are you ready?
-[shouts] I'm so ready!
1456
00:57:05,100 --> 00:57:06,567
Open your eyes.
1457
00:57:08,567 --> 00:57:10,266
Oh, my God.
1458
00:57:12,600 --> 00:57:17,000
[Penny sobbing]
1459
00:57:17,000 --> 00:57:18,367
Wow!
1460
00:57:20,066 --> 00:57:24,100
Oh, my gosh.
Oh, walls are beautiful.
1461
00:57:25,767 --> 00:57:28,967
Oh, my gosh, it's beautiful!
1462
00:57:30,867 --> 00:57:31,751
[sniffles] It's...
1463
00:57:31,751 --> 00:57:33,066
[sniffles] It's...
1464
00:57:33,066 --> 00:57:35,867
so beautiful. Wow.
1465
00:57:35,867 --> 00:57:37,100
[Robert] Everything
you've been through,
1466
00:57:37,166 --> 00:57:38,467
I think you deserve this.
1467
00:57:38,467 --> 00:57:39,734
[Penny] Thank you.
1468
00:57:39,734 --> 00:57:43,100
Your son is now
looking down on you right now.
1469
00:57:43,166 --> 00:57:44,600
He's watching over,
he sure is.
1470
00:57:44,667 --> 00:57:45,900
He's smiling.
1471
00:57:45,967 --> 00:57:47,667
[chuckles]
1472
00:57:47,667 --> 00:57:49,767
He's saying, "You go, Mom."
1473
00:57:49,767 --> 00:57:52,066
Go on, have a look.
1474
00:57:52,066 --> 00:57:53,200
All new lighting.
1475
00:57:53,200 --> 00:57:55,367
-All new tables, new chairs.
-I love the lights.
1476
00:57:55,367 --> 00:57:56,567
[Robert] Look at this.
1477
00:57:56,567 --> 00:57:58,367
[Penny] Gorgeous wood.
1478
00:57:58,367 --> 00:58:00,567
-New front.
-Wow.
1479
00:58:00,567 --> 00:58:01,751
[Penny] Oh, it's so rustic.
1480
00:58:01,751 --> 00:58:02,200
[Penny] Oh, it's so rustic.
1481
00:58:02,266 --> 00:58:04,767
I love it. I'm just in awe.
1482
00:58:04,767 --> 00:58:05,967
Why are you crying?
1483
00:58:05,967 --> 00:58:08,600
[laughs] I'm happy.
These are happy tears.
1484
00:58:10,000 --> 00:58:12,200
Yesterday you didn't
like me so much.
1485
00:58:12,266 --> 00:58:15,200
I was crying for
a different reason yesterday.
1486
00:58:15,266 --> 00:58:16,667
Look this way.
1487
00:58:16,667 --> 00:58:18,667
-This is your retail.
-Look how marvelous.
1488
00:58:18,667 --> 00:58:22,100
-This is your retail.
-[Penny laughs]
1489
00:58:22,166 --> 00:58:25,367
-This is how a store looks.
-[Penny laughs]
1490
00:58:25,367 --> 00:58:26,800
You have a brand-new top.
1491
00:58:26,867 --> 00:58:30,000
-Brand-new cupboards.
-Oh, it's gorgeous.
1492
00:58:30,066 --> 00:58:31,500
-Yes.
-These were your original.
1493
00:58:31,567 --> 00:58:31,751
-I love the color.
-Right?
1494
00:58:31,751 --> 00:58:34,100
-I love the color.
-Right?
1495
00:58:34,166 --> 00:58:36,000
[Penny] That's the same ones.
1496
00:58:36,000 --> 00:58:37,767
I don't know
if I'm going home tonight.
1497
00:58:37,767 --> 00:58:39,567
I wanna stay here. [laughs]
1498
00:58:39,567 --> 00:58:41,367
I'm gonna go get your husband.
1499
00:58:43,867 --> 00:58:44,867
Put your hands down.
1500
00:58:46,100 --> 00:58:47,734
Open your eyes, babe.
1501
00:58:50,000 --> 00:58:51,867
[Penny laughs]
1502
00:58:51,867 --> 00:58:53,367
Oh, my lord.
1503
00:58:53,367 --> 00:58:54,900
[Penny laughs]
1504
00:58:56,166 --> 00:58:58,166
-[Robert W.] This is unreal.
-[Penny] Isn't it gorgeous?
1505
00:58:59,900 --> 00:59:01,751
-And the painting.
-Yeah.
1506
00:59:01,751 --> 00:59:01,800
-And the painting.
-Yeah.
1507
00:59:01,867 --> 00:59:03,266
-The cotton field.
-It's cotton, yeah.
1508
00:59:03,266 --> 00:59:04,467
That's amazing, isn't it?
1509
00:59:04,467 --> 00:59:05,567
[Robert] It is.
1510
00:59:05,567 --> 00:59:07,000
-[Penny] Oh, my gosh.
-Hey, hey.
1511
00:59:07,000 --> 00:59:08,734
Wow, look at this place.
1512
00:59:08,734 --> 00:59:10,367
Looks like
an old country store now.
1513
00:59:10,367 --> 00:59:11,867
-Amazing, guys.
-How you doing?
1514
00:59:11,867 --> 00:59:13,467
-Congratulations.
-Thank y'all so much.
1515
00:59:13,467 --> 00:59:14,867
You guys match the restaurant.
1516
00:59:14,867 --> 00:59:16,367
We've got... Yeah!
1517
00:59:16,367 --> 00:59:17,667
We've got the hay
1518
00:59:17,734 --> 00:59:19,066
-from the columns
in your shirt...
-Hay!
1519
00:59:19,066 --> 00:59:20,367
...and the green
from the walls.
1520
00:59:20,367 --> 00:59:22,066
-Robert, how you doing?
-What do you think?
1521
00:59:22,066 --> 00:59:23,767
Oh, so... It's amazing.
1522
00:59:23,767 --> 00:59:26,000
-Oh, good.
-Absolutely amazing.
1523
00:59:26,000 --> 00:59:28,600
Y'all are...
Y'all just don't know.
1524
00:59:28,667 --> 00:59:30,367
My heart is so full right now.
1525
00:59:30,367 --> 00:59:31,751
There's nothing you cannot do
in this restaurant.
1526
00:59:31,751 --> 00:59:32,467
There's nothing you cannot do
in this restaurant.
1527
00:59:32,467 --> 00:59:33,734
[Penny sighs] Oh, my gosh.
1528
00:59:33,734 --> 00:59:34,800
[Robert] You're gonna
walk out the door,
1529
00:59:34,867 --> 00:59:36,100
you're gonna invite people in.
1530
00:59:36,166 --> 00:59:38,166
-Okay? Off you go.
-So excited.
1531
00:59:41,667 --> 00:59:43,867
So, everyone, welcome!
1532
00:59:43,867 --> 00:59:47,066
I'm so glad you get to see
the new Walters'.
1533
00:59:47,066 --> 00:59:49,867
Come on in, come on in.
1534
00:59:51,500 --> 00:59:53,500
[laughter]
1535
00:59:55,000 --> 00:59:56,600
[gasping]
1536
00:59:56,667 --> 00:59:57,767
[Penny] I know, right?
1537
00:59:57,767 --> 00:59:59,367
[Robert] Ain't this crazy?
1538
00:59:59,367 --> 01:00:00,867
See?
1539
01:00:00,867 --> 01:00:01,751
Look over there.
1540
01:00:01,751 --> 01:00:01,967
Look over there.
1541
01:00:01,967 --> 01:00:03,266
Oh, my gosh.
1542
01:00:03,266 --> 01:00:04,967
Look at the cotton painting
on the wall.
1543
01:00:04,967 --> 01:00:06,800
It is such a big change.
It looks amazing.
1544
01:00:06,867 --> 01:00:09,867
Looks great. It's perfect.
It's still country.
1545
01:00:09,867 --> 01:00:11,266
-Good to have y'all.
-Yes, ma'am.
1546
01:00:11,266 --> 01:00:12,367
Wonderful to have y'all.
1547
01:00:12,367 --> 01:00:13,867
[Robert] Tonight, Penny needs
1548
01:00:13,867 --> 01:00:16,166
to trust Vanessa
to be an active manager
1549
01:00:16,166 --> 01:00:18,867
who completely leads
her staff.
1550
01:00:18,867 --> 01:00:21,367
Hey, hey. I'm gonna
get you on the tables, yeah?
1551
01:00:21,367 --> 01:00:22,867
And make sure
when they get up,
1552
01:00:22,867 --> 01:00:24,100
everything's cleaned up, okay?
1553
01:00:24,166 --> 01:00:26,567
Y'all okay over here?
Y'all need anything?
1554
01:00:26,567 --> 01:00:28,567
Y'all just remember,
offer them desserts,
1555
01:00:28,567 --> 01:00:30,266
see if they want
an extra drink.
1556
01:00:30,266 --> 01:00:31,751
Just gotta make sure
we keep our sales going.
1557
01:00:31,751 --> 01:00:32,667
Just gotta make sure
we keep our sales going.
1558
01:00:32,734 --> 01:00:34,266
[Robert] And I want to see
Penny step back
1559
01:00:34,266 --> 01:00:37,266
so she can concentrate
on the big picture.
1560
01:00:37,266 --> 01:00:40,867
Vanessa, can you help me
do the sales report?
1561
01:00:40,867 --> 01:00:43,100
-Yeah. Right here.
-Yeah.
1562
01:00:43,100 --> 01:00:44,367
-Got it?
-Wonderful.
1563
01:00:44,367 --> 01:00:45,567
Thank you so much.
1564
01:00:45,600 --> 01:00:46,967
-I'm getting better.
I'm getting better.
-You are.
1565
01:00:50,900 --> 01:00:52,867
That is delicious, girl.
1566
01:00:52,867 --> 01:00:54,767
[Robert] Right now
we've got one, two, three,
1567
01:00:54,767 --> 01:00:57,367
four, five tables in.
The kitchen is doing great.
1568
01:00:57,367 --> 01:00:59,900
Yesterday there was no
cooking. Now we're cooking.
1569
01:00:59,967 --> 01:01:01,266
That's a restaurant.
1570
01:01:01,266 --> 01:01:01,751
Where people come to eat.
1571
01:01:01,751 --> 01:01:02,600
Where people come to eat.
1572
01:01:02,667 --> 01:01:05,900
[people chattering]
1573
01:01:05,967 --> 01:01:07,667
The chicken cutlet
is very good.
1574
01:01:07,734 --> 01:01:09,500
The chicken is crispy
1575
01:01:09,567 --> 01:01:12,200
and the flavor is just...
it's awesome.
1576
01:01:12,266 --> 01:01:14,567
[woman] The Brunswick stew
nachos, absolutely delicious.
1577
01:01:14,567 --> 01:01:15,600
10 out of 10.
1578
01:01:15,667 --> 01:01:18,266
I've never had
collard green pasta before.
1579
01:01:18,266 --> 01:01:20,467
It's creative, and it's
what Alabama needs.
1580
01:01:20,467 --> 01:01:21,600
[Penny's son] Penny's my mom
1581
01:01:21,667 --> 01:01:23,033
and she cooks for me
all the time,
1582
01:01:23,033 --> 01:01:25,266
and this is a little bit
different than what
she normally does
1583
01:01:25,266 --> 01:01:26,567
but I like
the new style a lot.
1584
01:01:26,567 --> 01:01:27,867
-Hey.
-Hey.
1585
01:01:27,867 --> 01:01:29,800
-Thank you so much.
-You're welcome.
1586
01:01:29,867 --> 01:01:31,751
You have just got it
running so smooth.
1587
01:01:31,751 --> 01:01:32,000
You have just got it
running so smooth.
1588
01:01:32,000 --> 01:01:35,500
I feel great. I really think
just us communicating
1589
01:01:35,567 --> 01:01:36,867
and listening to one another,
1590
01:01:36,867 --> 01:01:39,000
it's really boosted
both our morale, really.
1591
01:01:39,066 --> 01:01:40,900
A fresh look, a fresh start.
1592
01:01:40,967 --> 01:01:42,467
You know, there's nothing
but the future now.
1593
01:01:42,467 --> 01:01:44,600
Well, it's good to have y'all.
1594
01:01:44,667 --> 01:01:46,767
It's amazing what Robert
has created here,
1595
01:01:46,767 --> 01:01:49,367
in this
little-bitty community,
1596
01:01:49,367 --> 01:01:50,900
and I can't believe
what I see.
1597
01:01:50,967 --> 01:01:53,767
This is my country restaurant.
1598
01:01:53,767 --> 01:01:55,800
This is where
I'm supposed to be.
1599
01:01:55,867 --> 01:01:57,767
-You hear the buzz?
-Yes.
1600
01:01:57,767 --> 01:01:59,467
It's a wonderful sound.
1601
01:01:59,467 --> 01:02:00,967
Thank you so much.
1602
01:02:00,967 --> 01:02:01,751
[Robert] There's nothing
that you can't do.
1603
01:02:01,751 --> 01:02:02,400
[Robert] There's nothing
that you can't do.
1604
01:02:02,467 --> 01:02:04,467
I gotta tell you,
I am so impressed
1605
01:02:04,467 --> 01:02:06,000
the way the staff and Penny
1606
01:02:06,000 --> 01:02:07,467
have come along
over the last two days.
1607
01:02:07,467 --> 01:02:09,767
Her fuel stop,
her retail store,
1608
01:02:09,767 --> 01:02:11,367
and her restaurant. [chuckles]
1609
01:02:11,367 --> 01:02:12,867
I'm so happy right now.
1610
01:02:30,767 --> 01:02:31,751
[woman] My daughter
and my chef,
1611
01:02:31,751 --> 01:02:33,266
[woman] My daughter
and my chef,
1612
01:02:33,266 --> 01:02:34,500
they have the same goal
1613
01:02:34,567 --> 01:02:36,567
but they don't wanna
reach it together.
1614
01:02:36,567 --> 01:02:38,567
-Oh, you're just not
gonna say nothing?
-Woman, I'm busy right now.
1615
01:02:38,567 --> 01:02:39,734
If you don't know what to do
1616
01:02:39,734 --> 01:02:41,000
then I'mma tell you
what to do.
1617
01:02:41,066 --> 01:02:43,000
Stop it! I don't want you guys
to say nothing else.
1618
01:02:43,000 --> 01:02:46,266
Lose the ego, lose the ego.
It's your restaurant.
1619
01:02:46,266 --> 01:02:47,367
Boom!
1620
01:02:47,367 --> 01:02:49,367
Your life is about to change.
1621
01:02:49,367 --> 01:02:51,667
Get on the same page.
1622
01:02:51,734 --> 01:02:54,266
This restaurant could be
a $1 million-plus restaurant.
1623
01:02:54,266 --> 01:02:55,734
But you've gotta
work together.
1624
01:02:55,734 --> 01:02:56,900
Open your eyes.