1 00:00:00,767 --> 00:00:01,900 30 minutes in with no food. 2 00:00:01,967 --> 00:00:03,567 My mom's always micromanaging. 3 00:00:03,567 --> 00:00:05,100 You want me to turn this empty pot off? 4 00:00:05,166 --> 00:00:06,900 Don't take the dirty plates to the other table. 5 00:00:06,967 --> 00:00:09,000 No sugars and creamers in the dish tub. 6 00:00:09,000 --> 00:00:10,467 I finally left. 7 00:00:10,467 --> 00:00:13,100 I resent feeling alone. 8 00:00:14,500 --> 00:00:16,066 [Robert] That's why I'm here, right? 9 00:00:16,066 --> 00:00:17,266 You're never alone. 10 00:00:17,266 --> 00:00:18,567 That's for sure. 11 00:00:18,567 --> 00:00:19,867 [Tom] All right, let's load it out, guys. 12 00:00:19,867 --> 00:00:22,000 I don't think it's too late for you to save your family 13 00:00:22,000 --> 00:00:23,000 and the restaurant. 14 00:00:23,000 --> 00:00:26,066 David, nothing is more important to me 15 00:00:26,066 --> 00:00:27,100 than this family. 16 00:00:27,100 --> 00:00:28,433 [Robert] Quick, quick, quick, let's go. 17 00:00:28,433 --> 00:00:30,000 -[Jeanette] That's really good. -[Brian] That's phenomenal. 18 00:00:30,000 --> 00:00:30,100 -[Jeanette] That's really good. -[Brian] That's phenomenal. 19 00:00:30,166 --> 00:00:31,767 [Robert] Open your eyes. 20 00:00:37,767 --> 00:00:41,066 [Robert] I'm about an hour outside Detroit in Williamston, Michigan 21 00:00:41,066 --> 00:00:43,100 headed to Sunnyside Cafe. 22 00:00:43,166 --> 00:00:44,700 The owner's name is Jeanette. 23 00:00:44,767 --> 00:00:47,266 She needs my help and that's all I know. 24 00:00:47,266 --> 00:00:49,867 I can see that it's a very build up area, 25 00:00:49,867 --> 00:00:52,567 so I wonder why that it's in trouble. 26 00:00:54,867 --> 00:00:56,667 Where you guys at on this ticket? 27 00:00:56,667 --> 00:00:58,066 I need that piece of toast. 28 00:00:58,066 --> 00:01:00,000 [Jeanette] Sunnyside is open for breakfast and lunch. 29 00:01:00,000 --> 00:01:00,700 [Jeanette] Sunnyside is open for breakfast and lunch. 30 00:01:00,767 --> 00:01:03,000 We serve homestyle food. 31 00:01:03,066 --> 00:01:06,000 Nothing fancy, just good food. [chuckles softly] 32 00:01:06,000 --> 00:01:10,300 My mother ran it until 1985 when she was forced to close. 33 00:01:10,367 --> 00:01:14,967 My mom was very passionate about caring for others. 34 00:01:14,967 --> 00:01:16,667 She was just really great. 35 00:01:16,667 --> 00:01:19,300 All my siblings and I, eight of us, all together, 36 00:01:19,367 --> 00:01:21,567 worked for her restaurant in some capacity, 37 00:01:21,567 --> 00:01:23,400 and it was a second home to us. 38 00:01:23,867 --> 00:01:26,066 Then in 2005, 39 00:01:26,066 --> 00:01:30,000 my siblings and I decided to reopen Sunnyside 40 00:01:30,000 --> 00:01:30,467 my siblings and I decided to reopen Sunnyside 41 00:01:30,467 --> 00:01:31,967 in honor of our mother. 42 00:01:31,967 --> 00:01:34,667 In 2018, my brother put the restaurant up for sale, 43 00:01:34,667 --> 00:01:37,367 and so I purchased it in 2019. 44 00:01:37,367 --> 00:01:41,367 And so I just continued running the restaurant in the same location. 45 00:01:42,467 --> 00:01:44,500 What can I get you to do it today? 46 00:01:44,567 --> 00:01:48,700 It's always been my passion to own a restaurant. 47 00:01:48,767 --> 00:01:50,367 That's what gives me my purpose. 48 00:01:51,400 --> 00:01:53,100 Abby, your food's dying. 49 00:01:53,166 --> 00:01:54,800 When I first opened in 2019, 50 00:01:54,867 --> 00:01:56,867 we started getting busy, really busy. 51 00:01:56,867 --> 00:01:59,467 And I was just overwhelmed 52 00:01:59,467 --> 00:02:00,000 just trying to deal with the surface issues. 53 00:02:00,000 --> 00:02:01,367 just trying to deal with the surface issues. 54 00:02:01,367 --> 00:02:02,867 Because when my family worked here, 55 00:02:02,867 --> 00:02:07,567 we didn't have to have all these standard lists and things like that 56 00:02:07,567 --> 00:02:10,066 because we had each other's back. 57 00:02:10,066 --> 00:02:15,266 So I had to figure out how to keep the restaurant going without them. 58 00:02:16,100 --> 00:02:17,700 It was a lot. 59 00:02:17,767 --> 00:02:20,100 And in 2020, business went down. 60 00:02:20,100 --> 00:02:24,567 I couldn't find adequate staff except for my son, David. 61 00:02:26,066 --> 00:02:27,900 [Josephine] They worked together, like, I'd say, 62 00:02:27,967 --> 00:02:29,967 probably for a year or two straight 63 00:02:29,967 --> 00:02:30,000 before it became really bad, 64 00:02:30,000 --> 00:02:32,600 before it became really bad, 65 00:02:32,667 --> 00:02:34,767 like fighting in front of customers. 66 00:02:34,767 --> 00:02:37,266 And he just packed up and left. 67 00:02:37,266 --> 00:02:40,567 [Jeanette] Since he's left, we've been through a dozen cooks here. 68 00:02:40,567 --> 00:02:42,100 I just don't know what to do. 69 00:02:42,166 --> 00:02:45,967 My current debt is 132,000. 70 00:02:45,967 --> 00:02:47,767 My physical health is suffering. 71 00:02:47,767 --> 00:02:52,567 And physically, mentally, I just can't keep this pace up anymore. 72 00:02:52,567 --> 00:02:55,200 But I can't even imagine the feeling of failure 73 00:02:55,266 --> 00:02:58,200 that would come crashing down if this was to close. 74 00:02:58,600 --> 00:02:59,600 It's scary. 75 00:03:04,667 --> 00:03:05,867 [Robert] Here we are. 76 00:03:06,867 --> 00:03:08,100 [bell tinkles] 77 00:03:10,467 --> 00:03:14,367 So the first thing I notice is this is a trip hazard here. 78 00:03:14,367 --> 00:03:15,567 Tiles. 79 00:03:15,567 --> 00:03:17,367 Eleven tables. 80 00:03:17,367 --> 00:03:19,867 A counter here with four chairs. 81 00:03:19,867 --> 00:03:22,000 -[rattling] -And they've seen better days. 82 00:03:22,066 --> 00:03:25,266 Banquet chairs, table tops that are banquets, 83 00:03:25,266 --> 00:03:27,367 and banquettes that are ripped. 84 00:03:29,000 --> 00:03:29,867 But that's about it. 85 00:03:31,367 --> 00:03:33,500 Now it's to find out the story. 86 00:03:33,567 --> 00:03:35,500 Jeanette, come in the restaurant, please. 87 00:03:38,000 --> 00:03:39,767 -Good morning. -Good morning. 88 00:03:39,767 --> 00:03:41,467 -How are you? -I'm good. 89 00:03:41,467 --> 00:03:42,667 So tell me about yourself. 90 00:03:42,667 --> 00:03:44,667 -Sunnyside Cafe is a family diner. -Okay. 91 00:03:44,667 --> 00:03:46,266 Inspired by our mother. 92 00:03:46,266 --> 00:03:49,166 She had a family diner in another village 93 00:03:49,166 --> 00:03:51,767 about half hour down east of here. 94 00:03:51,767 --> 00:03:52,867 How long ago was that? 95 00:03:52,867 --> 00:03:54,667 1974. 96 00:03:54,667 --> 00:03:56,567 So when did that restaurant close? 97 00:03:56,567 --> 00:03:58,467 In 1985. 98 00:03:58,467 --> 00:04:00,000 And then, in 2005, we got together as siblings and decided to reopen. 99 00:04:00,000 --> 00:04:04,100 And then, in 2005, we got together as siblings and decided to reopen. 100 00:04:04,100 --> 00:04:07,967 And my brother, in 2018, put the restaurant up for sale. 101 00:04:08,500 --> 00:04:10,000 So I bought it 2019. 102 00:04:10,066 --> 00:04:11,767 -Singly? On your own? -Yes. 103 00:04:11,767 --> 00:04:14,100 Okay, I see a lot of family pictures on there. 104 00:04:14,100 --> 00:04:15,567 Do they work here? Who are they? 105 00:04:15,567 --> 00:04:18,667 [Jeanette] Right now, just my brother Don works here. 106 00:04:18,667 --> 00:04:19,800 [Robert] And what does he do? 107 00:04:19,867 --> 00:04:22,066 Don is my head cook right now. 108 00:04:22,066 --> 00:04:24,667 -He went to school for cooking? -No. 109 00:04:24,667 --> 00:04:25,800 -Can't wait for this. -No. 110 00:04:25,867 --> 00:04:27,800 We grew up working in our mom's restaurant, 111 00:04:27,867 --> 00:04:29,266 -we learned how to cook from our mom. -Okay. 112 00:04:29,266 --> 00:04:30,000 Everything here is her legacy. 113 00:04:30,000 --> 00:04:31,266 Everything here is her legacy. 114 00:04:31,266 --> 00:04:33,066 -And-- -Everything we do is based on her. 115 00:04:33,700 --> 00:04:34,767 Do you have kids? 116 00:04:34,767 --> 00:04:36,200 -Yes. -Okay. 117 00:04:36,266 --> 00:04:38,166 I have three adult kids. 118 00:04:38,166 --> 00:04:39,567 I have a daughter, Josephine, 119 00:04:39,567 --> 00:04:41,567 and I have twin boys, David and John. 120 00:04:42,567 --> 00:04:45,000 -Do they work here? -Not, not now. 121 00:04:45,066 --> 00:04:48,500 Okay. So in 2019, what was the revenue? 122 00:04:48,567 --> 00:04:50,000 [Jeanette] Around 320. 123 00:04:50,066 --> 00:04:51,667 And what did it cost to make that? 124 00:04:51,667 --> 00:04:54,767 I don't know, I wasn't any, I wasn't working here at the time. 125 00:04:55,767 --> 00:04:58,300 Wow. That's an issue. 126 00:04:58,367 --> 00:05:00,000 You bought something from a family member 127 00:05:00,000 --> 00:05:01,000 You bought something from a family member 128 00:05:01,000 --> 00:05:03,667 that you don't know, have a clue about what you bought. 129 00:05:03,667 --> 00:05:05,100 Because the first thing you should've done 130 00:05:05,166 --> 00:05:07,300 is ask for all the numbers, to look at that, right? 131 00:05:07,367 --> 00:05:09,567 Well, it was the only way to save the restaurant. 132 00:05:09,567 --> 00:05:10,700 -Regardless. -I know, it... 133 00:05:10,767 --> 00:05:12,567 I know, it was an emotional decision. 134 00:05:12,567 --> 00:05:15,867 You have no, you have no knowledge what it cost him-- 135 00:05:15,867 --> 00:05:17,200 No, but I figured I'll figure it out. 136 00:05:17,266 --> 00:05:18,700 [sniffles] 137 00:05:18,767 --> 00:05:20,467 Somebody get me the numbers, please. 138 00:05:24,500 --> 00:05:25,767 Oh. 139 00:05:27,000 --> 00:05:30,000 So, in 2019, what did you buy it for? 140 00:05:30,000 --> 00:05:30,300 So, in 2019, what did you buy it for? 141 00:05:30,367 --> 00:05:32,767 The original note is 150. 142 00:05:32,767 --> 00:05:34,400 How much have you paid off on that? 143 00:05:34,467 --> 00:05:36,567 Um, we're down to 132. 144 00:05:36,567 --> 00:05:38,066 What is the debt of the restaurant? 145 00:05:38,066 --> 00:05:39,166 Maybe 10 grand. 146 00:05:39,166 --> 00:05:41,467 So you're $142,000 in debt. 147 00:05:41,467 --> 00:05:42,767 -Correct. -Okay. 148 00:05:42,767 --> 00:05:44,567 So what was your first year in revenue? 149 00:05:44,567 --> 00:05:46,367 [Jeanette] We hit about 250. 150 00:05:46,367 --> 00:05:50,367 What did it cost you to make $250,000? 151 00:05:50,367 --> 00:05:53,100 I actually cannot remember off the top of my head. 152 00:05:53,100 --> 00:05:55,200 [Robert] You should know this. 153 00:05:55,266 --> 00:06:00,000 So for you to make 252,000, it cost you 312,000. 154 00:06:00,000 --> 00:06:01,100 So for you to make 252,000, it cost you 312,000. 155 00:06:02,667 --> 00:06:03,867 Here, the same kind of thing, 156 00:06:03,867 --> 00:06:07,567 to make 251,000, cost you 295,000. 157 00:06:07,567 --> 00:06:09,467 So you haven't made money since you started. 158 00:06:09,467 --> 00:06:10,500 No. 159 00:06:12,000 --> 00:06:13,567 Do you have a home? 160 00:06:13,567 --> 00:06:15,166 Is it tied to the restaurant? 161 00:06:15,166 --> 00:06:16,767 Yes. 162 00:06:16,767 --> 00:06:19,066 -So if you don't pay... -That's yeah, yeah, that's lease. 163 00:06:19,066 --> 00:06:21,367 -That's against the lease. -You know what happens? 164 00:06:21,367 --> 00:06:22,967 -Yeah. -What? 165 00:06:22,967 --> 00:06:24,767 Well, they take their house. 166 00:06:25,100 --> 00:06:26,433 Yeah. 167 00:06:29,867 --> 00:06:30,000 Based on looking at this, you don't know what you're doing. 168 00:06:30,000 --> 00:06:32,967 Based on looking at this, you don't know what you're doing. 169 00:06:32,967 --> 00:06:34,600 So why are you in this business? 170 00:06:34,667 --> 00:06:36,667 Because of my mom, 171 00:06:36,667 --> 00:06:38,767 and I just was trying to bring it back. 172 00:06:40,767 --> 00:06:42,266 I understand trying to bring it back. 173 00:06:42,266 --> 00:06:45,266 Since you started, you haven't even broke even. 174 00:06:47,667 --> 00:06:48,667 Okay. 175 00:06:49,567 --> 00:06:50,800 That's why I'm here, right? 176 00:06:53,500 --> 00:06:56,467 But I can only help you if I understand what's going on. 177 00:06:56,467 --> 00:06:58,166 All right, when I opened, I thought, 178 00:06:58,166 --> 00:07:00,000 "Okay, this is what we're passionate about, what we do." 179 00:07:00,000 --> 00:07:01,400 "Okay, this is what we're passionate about, what we do." 180 00:07:01,467 --> 00:07:02,800 We love our community. 181 00:07:03,667 --> 00:07:06,567 But I don't have my mom to help me. 182 00:07:06,567 --> 00:07:09,066 And I resent feeling alone. 183 00:07:10,567 --> 00:07:14,700 Oh, my goodness, my goodness, my goodness, Jeanette. 184 00:07:16,400 --> 00:07:17,266 Okay. 185 00:07:18,600 --> 00:07:19,667 Give yourself a minute. 186 00:07:19,667 --> 00:07:21,567 I'm going to watch how the restaurant runs, 187 00:07:21,567 --> 00:07:23,100 and I am here to help you. 188 00:07:23,166 --> 00:07:24,867 All right? You're not alone. 189 00:07:25,667 --> 00:07:27,266 I know you felt that way. 190 00:07:27,266 --> 00:07:29,066 -You're not anymore, all right? -Okay. 191 00:07:30,066 --> 00:07:31,367 All right, go get yourself ready. 192 00:07:32,467 --> 00:07:34,567 -You're never alone, okay? -[chuckles] 193 00:07:34,567 --> 00:07:36,567 That's for sure. We'll fix it. 194 00:07:37,900 --> 00:07:38,900 -Okay? -Yes. 195 00:07:47,767 --> 00:07:49,367 [Jeanette] I know I'm failing. 196 00:07:49,367 --> 00:07:54,767 Came here to try and continue my mom's legacy and, um. 197 00:07:55,900 --> 00:07:57,000 And I don't want to fail. 198 00:08:01,767 --> 00:08:03,767 [Don] I'm pretty much ready. 199 00:08:03,767 --> 00:08:05,767 Hello, you can come in. 200 00:08:05,767 --> 00:08:07,667 [indistinct] 201 00:08:07,667 --> 00:08:09,000 What can I get you two to drink? 202 00:08:09,066 --> 00:08:10,000 I'll have some ice water. 203 00:08:10,000 --> 00:08:10,967 Ice water, yes, ma'am. 204 00:08:10,967 --> 00:08:12,266 What can I get for you today? 205 00:08:12,266 --> 00:08:14,000 I would like a BLT. 206 00:08:14,066 --> 00:08:15,467 So there's only you and her, right? 207 00:08:15,467 --> 00:08:16,500 Yes, sir. 208 00:08:17,800 --> 00:08:19,166 [Robert] So I started the stopwatch 209 00:08:19,166 --> 00:08:22,467 because she opened the door for 45 people 210 00:08:22,467 --> 00:08:24,767 in the restaurant with two servers, 211 00:08:24,767 --> 00:08:28,900 which means it's going to be a stressful day. 212 00:08:28,967 --> 00:08:30,000 [Robert narrating] These customers are going to be 213 00:08:30,000 --> 00:08:30,467 [Robert narrating] These customers are going to be 214 00:08:30,467 --> 00:08:32,166 waiting a while for their food. 215 00:08:32,166 --> 00:08:36,300 To make matters worse, Jeanette's communication style is less than ideal. 216 00:08:36,367 --> 00:08:38,467 Make sure you go hit the customer's table first. 217 00:08:38,467 --> 00:08:40,400 And hit this one on the way back. 218 00:08:40,467 --> 00:08:42,000 You can take that with the coffee, 219 00:08:42,000 --> 00:08:44,000 but don't take the dirty plates to the other table. 220 00:08:44,066 --> 00:08:45,900 My rotation is a little bit different than yours. 221 00:08:45,967 --> 00:08:48,767 But as long as it gets done, does it matter how it's done? 222 00:08:48,767 --> 00:08:51,166 -No, I need it done in that order. -Okay. 223 00:08:51,166 --> 00:08:52,900 [Abby] I've been here three years 224 00:08:52,967 --> 00:08:55,767 and Jeanette definitely has a problem with micromanaging. 225 00:08:55,767 --> 00:08:58,166 She tends to, kind of, make things 226 00:08:58,166 --> 00:09:00,000 a little harder than they need to be. 227 00:09:00,000 --> 00:09:00,166 a little harder than they need to be. 228 00:09:00,166 --> 00:09:03,066 Abby, you want me to turn the burner off on this empty pot? 229 00:09:03,600 --> 00:09:04,734 Sorry. 230 00:09:04,734 --> 00:09:06,500 -Does this happen all the time? -Often enough. 231 00:09:06,567 --> 00:09:08,266 -Don't you get fed up? -Absolutely. 232 00:09:10,567 --> 00:09:13,700 You give me anxiety just the way you run. 233 00:09:13,767 --> 00:09:16,200 [Robert narrating] I hope things are running more smoothly in the kitchen. 234 00:09:17,266 --> 00:09:19,166 -Are you Don? -I'm Don, yes. 235 00:09:19,166 --> 00:09:21,300 -The brother, is that right? -Mmm-hmm. 236 00:09:21,367 --> 00:09:23,567 Where's my French toast and sausage links? 237 00:09:23,567 --> 00:09:24,867 That should be done by now. 238 00:09:24,867 --> 00:09:26,667 I know. I'm not even close to that. 239 00:09:26,667 --> 00:09:28,367 I'm still working on that first ticket. 240 00:09:29,266 --> 00:09:30,000 This is for I-4. 241 00:09:30,000 --> 00:09:31,367 This is for I-4. 242 00:09:31,367 --> 00:09:33,700 Hold on, I forgot the thing on this. 243 00:09:33,767 --> 00:09:35,467 I forgot to put eggs down for him. 244 00:09:35,467 --> 00:09:37,700 I don't think we have any fries on this order. 245 00:09:37,767 --> 00:09:38,800 I guess I didn't see those. 246 00:09:38,867 --> 00:09:40,300 You only got three tickets, right? 247 00:09:40,367 --> 00:09:41,433 Two. 248 00:09:41,433 --> 00:09:43,100 [Robert narrating] Don's doing his best to help 249 00:09:43,100 --> 00:09:46,300 but it's obvious that nobody's ever trained him to run a kitchen. 250 00:09:46,367 --> 00:09:48,867 I think some guidance would be good. 251 00:09:48,867 --> 00:09:52,567 I mean, my goals are not to work in a cafe, 252 00:09:52,567 --> 00:09:55,200 but I wanted to help my sister. 253 00:09:55,867 --> 00:09:57,667 Who was the cook before Don? 254 00:09:57,667 --> 00:09:59,400 My son David. 255 00:09:59,467 --> 00:10:00,000 And why is he not cooking now? 256 00:10:00,000 --> 00:10:01,200 And why is he not cooking now? 257 00:10:01,266 --> 00:10:04,166 Um, because there was just a falling out. 258 00:10:04,667 --> 00:10:05,767 Okay. 259 00:10:05,767 --> 00:10:07,367 [Don] I forgot the onions. 260 00:10:07,367 --> 00:10:09,867 Abby, I just lost that ticket. Hey, Abby... 261 00:10:09,867 --> 00:10:11,367 There's no ticket for these guys. 262 00:10:11,367 --> 00:10:12,800 I sent it back. 263 00:10:12,800 --> 00:10:15,000 -Does he not have it back there? Check again. -No, we don't have it. 264 00:10:15,066 --> 00:10:16,667 [Abby] I don't know how they keep losing tickets, 265 00:10:16,667 --> 00:10:18,600 but this is the third one that's been rang in. 266 00:10:19,867 --> 00:10:22,266 [Robert narrating] This little cafe has huge problems. 267 00:10:22,266 --> 00:10:24,100 There aren't any systems in place. 268 00:10:24,100 --> 00:10:26,100 30 minutes in with no food. 269 00:10:26,100 --> 00:10:28,166 [Robert narrating] Jeanette is an overbearing manager. 270 00:10:28,166 --> 00:10:30,000 Abby, no sugars and creamers in the dish tub. 271 00:10:30,000 --> 00:10:31,166 Abby, no sugars and creamers in the dish tub. 272 00:10:31,166 --> 00:10:33,367 [Robert narrating] And it's total chaos in the kitchen. 273 00:10:33,367 --> 00:10:36,867 [Don] Damn it, my kitchen's in complete chaos. 274 00:10:36,867 --> 00:10:38,500 [Robert narrating] This place is going to have to make 275 00:10:38,567 --> 00:10:40,867 some radical changes to stay afloat. 276 00:10:40,867 --> 00:10:41,900 So where are you guys at? 277 00:10:41,967 --> 00:10:43,200 I'm still on the first ticket. 278 00:10:49,667 --> 00:10:50,967 48 minutes. 279 00:10:52,000 --> 00:10:54,967 Normally, breakfast is served 8 to 10 minutes. 280 00:10:54,967 --> 00:10:56,667 I want to say thank you for coming in. 281 00:10:56,667 --> 00:10:58,433 We'll see you tomorrow. 282 00:10:58,433 --> 00:11:00,667 [Robert narrating] The service here at Sunnyside is disorganized and slow. 283 00:11:00,667 --> 00:11:02,367 Now I have to try the food. 284 00:11:02,367 --> 00:11:04,467 -Hi, how are you doing today? -It was painful, wasn't it? 285 00:11:04,467 --> 00:11:05,867 Yeah, it was a little bit. 286 00:11:05,867 --> 00:11:07,000 What can I get for you? 287 00:11:07,000 --> 00:11:09,066 -[Robert] I'll do the Carol special. -Gotcha. 288 00:11:09,066 --> 00:11:11,100 [Robert] Pancakes with chocolate chips, 289 00:11:11,100 --> 00:11:12,800 biscuits and gravy. 290 00:11:12,867 --> 00:11:14,567 Meat lover's omelette, 291 00:11:14,567 --> 00:11:16,020 corned beef hash bowl, 292 00:11:16,020 --> 00:11:16,400 corned beef hash bowl, 293 00:11:16,467 --> 00:11:17,667 and the Sunny chicken. 294 00:11:17,667 --> 00:11:19,300 -Thank you. -No problem. 295 00:11:19,367 --> 00:11:22,367 [Robert] I'm going to start with biscuits and gravy. 296 00:11:23,867 --> 00:11:25,100 [groans] 297 00:11:25,767 --> 00:11:27,100 Not a good family recipe. 298 00:11:27,767 --> 00:11:29,166 This is the Carol. 299 00:11:29,166 --> 00:11:31,266 This is a family recipe, I'm told. 300 00:11:31,266 --> 00:11:34,600 This is eggs and potatoes on a piece of toast. 301 00:11:37,266 --> 00:11:38,900 This is supposed to be a family recipe. 302 00:11:38,967 --> 00:11:41,367 I think Grandma would turn in her grave right now. 303 00:11:41,367 --> 00:11:42,367 Pancake. 304 00:11:46,100 --> 00:11:47,400 Nothing I can't get anywhere else. 305 00:11:47,467 --> 00:11:48,367 Meat lover's omelet. 306 00:11:51,467 --> 00:11:53,066 Very greasy, processed ham. 307 00:11:53,867 --> 00:11:54,867 Under seasoned. 308 00:11:54,867 --> 00:11:56,300 This is a chicken. 309 00:11:58,467 --> 00:12:00,100 A frozen chicken tender. 310 00:12:01,166 --> 00:12:02,500 Corned beef hash from a can. 311 00:12:05,000 --> 00:12:06,000 Um. 312 00:12:06,767 --> 00:12:07,767 [coughs] 313 00:12:09,166 --> 00:12:10,567 Just exactly what I thought. 314 00:12:10,567 --> 00:12:11,967 There's nothing fresh. 315 00:12:11,967 --> 00:12:14,367 There's nothing here that would make me come here. 316 00:12:14,367 --> 00:12:15,967 Disappointing is an understatement, 317 00:12:15,967 --> 00:12:16,020 considering this is supposed to be a family legacy restaurant. 318 00:12:16,020 --> 00:12:19,266 considering this is supposed to be a family legacy restaurant. 319 00:12:19,266 --> 00:12:22,600 I want to talk to Jeanette, but before I do, I want to, 320 00:12:22,667 --> 00:12:25,467 kind of, pick the brain of the server that served me this. 321 00:12:25,467 --> 00:12:27,667 Get some insight on what's going on here. 322 00:12:27,667 --> 00:12:28,667 Abby. 323 00:12:29,867 --> 00:12:31,166 Just pull up that chair and sit here. 324 00:12:31,600 --> 00:12:33,100 Yes, sir. 325 00:12:33,100 --> 00:12:35,867 What is it like working here? 326 00:12:35,867 --> 00:12:40,600 Um, I feel like the restaurant is severely under managed at times, 327 00:12:40,667 --> 00:12:42,767 but, then, also, micromanaged at others, 328 00:12:42,767 --> 00:12:45,266 and there's no true balance in between it. 329 00:12:45,266 --> 00:12:46,020 Like, there needs to be for things to run smoothly. 330 00:12:46,020 --> 00:12:47,767 Like, there needs to be for things to run smoothly. 331 00:12:47,767 --> 00:12:49,000 How long have you been here? 332 00:12:49,000 --> 00:12:50,100 About three years. 333 00:12:50,166 --> 00:12:53,266 Right, and you've always been a server? 334 00:12:53,266 --> 00:12:56,867 Yes, she is offered for me to become a front house manager here. 335 00:12:56,867 --> 00:12:58,967 So why haven't you? 336 00:12:58,967 --> 00:13:01,667 I didn't want to be the one to have all the responsibility 337 00:13:01,667 --> 00:13:04,467 of the issues that are set that I can't change. 338 00:13:04,767 --> 00:13:06,367 Okay. 339 00:13:06,367 --> 00:13:09,600 So you worked here when her kids were here, right? 340 00:13:09,667 --> 00:13:11,166 -Or David? -David, yes. 341 00:13:11,166 --> 00:13:12,467 -Yes. -How was that? 342 00:13:12,467 --> 00:13:14,600 He is a great cook. He's a fantastic cook. 343 00:13:14,667 --> 00:13:16,000 He's very creative. 344 00:13:16,000 --> 00:13:16,020 And he could get food out the kitchen? 345 00:13:16,020 --> 00:13:17,467 And he could get food out the kitchen? 346 00:13:17,467 --> 00:13:19,600 -Yes. -Okay. 347 00:13:19,667 --> 00:13:21,100 -All right, can you do me a favor? -Yes, sir. 348 00:13:21,166 --> 00:13:22,500 -Thank you for that. -Absolutely. 349 00:13:22,567 --> 00:13:24,467 Can you get me Jeanette? 350 00:13:24,467 --> 00:13:26,000 Yeah, absolutely. 351 00:13:26,000 --> 00:13:27,100 -I will be right back with her. -Thank you. 352 00:13:27,166 --> 00:13:29,166 -Yes, sir. -Thank you. 353 00:13:29,166 --> 00:13:31,467 [Robert narrating] I know Jeanette is in a fragile state, 354 00:13:31,467 --> 00:13:34,800 but if I'm going to help her, I have to be brutally honest. 355 00:13:36,300 --> 00:13:39,900 This is why you are $142,000 in debt. 356 00:13:41,767 --> 00:13:42,667 Okay. 357 00:13:42,667 --> 00:13:43,867 It's abysmal. 358 00:13:43,867 --> 00:13:44,867 And that's an understatement. 359 00:13:44,867 --> 00:13:46,020 -Corned beef is out of a can. -Mmm-hmm. 360 00:13:46,020 --> 00:13:47,100 -Corned beef is out of a can. -Mmm-hmm. 361 00:13:47,166 --> 00:13:50,166 There's nothing that says homemade at all. 362 00:13:52,767 --> 00:13:54,867 There is no skill in the kitchen. 363 00:13:54,867 --> 00:13:57,100 Don, he's doing the best he can do, 364 00:13:57,166 --> 00:13:59,200 but that's not good enough in a restaurant. 365 00:13:59,266 --> 00:14:00,900 Unless he has somebody else in there 366 00:14:00,967 --> 00:14:03,200 that they can really cook. 367 00:14:03,266 --> 00:14:07,266 And the servers, the only good servers you have is Abby. 368 00:14:07,266 --> 00:14:08,900 There is no leadership. 369 00:14:08,967 --> 00:14:12,900 It took you an hour and eleven minutes to serve forty people. 370 00:14:13,400 --> 00:14:14,567 That's an issue. 371 00:14:16,266 --> 00:14:17,500 I don't know the answers yet. 372 00:14:17,567 --> 00:14:19,567 I've got to figure that out. 373 00:14:19,567 --> 00:14:20,900 Okay, have a cup of coffee. 374 00:14:20,967 --> 00:14:22,367 I've got to think about this, okay? 375 00:14:22,367 --> 00:14:23,900 Okay, thank you. 376 00:14:23,967 --> 00:14:26,100 [Robert narrating] Jeanette has a lot of changing to do, 377 00:14:26,166 --> 00:14:28,867 and step one is getting a new manager 378 00:14:28,867 --> 00:14:31,567 and a chef to lead her brother Don. 379 00:14:31,567 --> 00:14:34,467 And if she's going to step out of the day-to-day operations, 380 00:14:34,467 --> 00:14:37,000 then this place needs a server as well. 381 00:14:37,066 --> 00:14:38,567 [Jeanette] Everything that I believed about ourselves 382 00:14:38,567 --> 00:14:39,867 and was proud about ourselves for, 383 00:14:39,867 --> 00:14:42,200 may just be something in our own heads. 384 00:14:46,100 --> 00:14:47,867 I'm not going to be able to keep going at this pace. 385 00:14:48,367 --> 00:14:49,300 So I don't know 386 00:14:50,467 --> 00:14:51,867 how to stay here. 387 00:14:51,867 --> 00:14:54,900 I just can't find the path by myself. 388 00:15:03,700 --> 00:15:05,767 -[Lynn] Hello. -[Robert] Hey, hey, hey. 389 00:15:05,767 --> 00:15:08,667 So welcome to the Sunnyside Cafe. 390 00:15:08,667 --> 00:15:10,100 There's nothing sunny 391 00:15:10,100 --> 00:15:11,600 -about this place at all. -There is not. 392 00:15:11,667 --> 00:15:14,100 This is a breakfast lunch place, 393 00:15:14,166 --> 00:15:16,000 and as you can see, not much to it. 394 00:15:16,066 --> 00:15:18,266 -[Lynn] Yeah. -[Robert] 'Cause I'd normally say keep the floor. 395 00:15:18,266 --> 00:15:19,700 They put a brand new floor in, 396 00:15:19,700 --> 00:15:22,266 but they picked the wrong color for the type of food that it is. 397 00:15:22,266 --> 00:15:24,166 -[Robert] All right, I don't like the chairs. -[Lynn] Okay. 398 00:15:24,166 --> 00:15:25,767 [Robert] Don't like the table tops. 399 00:15:25,767 --> 00:15:27,967 -I like the wood a little. -[Lynn] Yeah. 400 00:15:27,967 --> 00:15:30,400 The other side of this wall is just the bathrooms. 401 00:15:30,467 --> 00:15:33,900 I'm okay leaving it if we do something, like-- 402 00:15:33,967 --> 00:15:35,467 -Close it in. -[Robert] Close it in. 403 00:15:35,467 --> 00:15:38,100 Yeah, it's weird, right now because you want to know what's back there. 404 00:15:38,166 --> 00:15:40,867 [Robert] Yeah, so I don't mind the counter here 405 00:15:40,867 --> 00:15:42,300 so they can pick up and go-- 406 00:15:42,367 --> 00:15:44,166 -I was going to say-- -It's good for pickups. 407 00:15:44,166 --> 00:15:45,767 But I don't want this. 408 00:15:45,767 --> 00:15:46,020 -[Lynn] No seats. Okay. -[Tom] Okay. Good. 409 00:15:46,020 --> 00:15:47,300 -[Lynn] No seats. Okay. -[Tom] Okay. Good. 410 00:15:47,367 --> 00:15:49,367 -I need a new top. -I think it goes. A new top. 411 00:15:49,367 --> 00:15:51,567 Lighting, I want something cool. 412 00:15:51,567 --> 00:15:53,100 -I want something-- -I knew that was coming. 413 00:15:53,100 --> 00:15:54,767 [Lynn] Well, it's never going to feel warm with these kinds of lights. 414 00:15:54,767 --> 00:15:56,166 We got to get rid of them all. 415 00:15:56,166 --> 00:15:57,400 I want to make it pop. 416 00:15:57,467 --> 00:15:59,767 Yeah. Kind of a vintage modern breakfast place. 417 00:15:59,767 --> 00:16:00,867 Boom! 418 00:16:00,867 --> 00:16:03,000 -[Lynn] Few bright colors. -Vintage modern. 419 00:16:03,000 --> 00:16:05,000 -Okay, let's get her torn apart. -Nice. 420 00:16:05,000 --> 00:16:06,000 All right, get your staff. 421 00:16:06,066 --> 00:16:07,767 Jeanette, come into the restaurant. 422 00:16:07,767 --> 00:16:08,867 All right, let's load it out, guys. 423 00:16:08,867 --> 00:16:10,300 Come on. Come on, hurry up. 424 00:16:10,300 --> 00:16:12,367 We're going to do chairs first, chairs out the door. 425 00:16:12,367 --> 00:16:14,667 [Robert] All the salt, peppers, everything off the tables. 426 00:16:14,667 --> 00:16:16,000 Keep them away. You know where they are. 427 00:16:16,066 --> 00:16:17,433 Take this one out. 428 00:16:17,433 --> 00:16:18,867 That's going to go right to that pickup truck right there, guys. 429 00:16:18,867 --> 00:16:19,900 Thank you. 430 00:16:19,967 --> 00:16:21,867 There's not much to start off, with this place, 431 00:16:21,867 --> 00:16:25,400 but that's what I love about working with Robert is he understands design. 432 00:16:25,467 --> 00:16:28,467 Even though this floor is new, it's the wrong floor. 433 00:16:28,467 --> 00:16:31,700 That's not really going to give us that pop of color he's looking for. 434 00:16:31,767 --> 00:16:33,800 [Robert] Everything out, everything out. 435 00:16:33,867 --> 00:16:37,900 So, this is your restaurant. 436 00:16:37,967 --> 00:16:39,600 When was the last time you saw it like this? 437 00:16:40,967 --> 00:16:42,200 Hmm, this empty? 438 00:16:42,266 --> 00:16:44,000 Not since before we opened. 439 00:16:45,266 --> 00:16:46,020 -Sorry. -It's okay. 440 00:16:46,020 --> 00:16:46,700 -Sorry. -It's okay. 441 00:16:52,266 --> 00:16:55,500 Everything in here has always been a reflection of my mom. 442 00:16:57,900 --> 00:16:58,900 It's okay. 443 00:17:01,600 --> 00:17:02,900 Sometimes, you don't like change. 444 00:17:02,967 --> 00:17:05,000 -Yes. -But that's the reality is, 445 00:17:05,000 --> 00:17:07,100 if it doesn't work, you have to change. 446 00:17:07,166 --> 00:17:09,767 You're going to have a lot of tough hours ahead of you. 447 00:17:10,500 --> 00:17:13,266 Take one last look around, okay? 448 00:17:14,000 --> 00:17:15,100 Okay. Off you go. 449 00:17:19,100 --> 00:17:20,567 Jeanette's all emotional 450 00:17:20,567 --> 00:17:23,266 because this was supposed to be their legacy of her family. 451 00:17:23,266 --> 00:17:25,266 Well, guess what? It didn't work. 452 00:17:25,266 --> 00:17:27,467 As upsetting as it is to Jeanette, 453 00:17:27,467 --> 00:17:29,767 I'm going to change it for the better. 454 00:17:36,367 --> 00:17:38,567 Hey, hey, hey. Oh, oh, oh. 455 00:17:38,567 --> 00:17:40,000 -[Lynn] Hey, hey, hey. -[Tom] Hey, Robert. 456 00:17:40,066 --> 00:17:41,000 Wow. 457 00:17:41,567 --> 00:17:42,567 What do you think? 458 00:17:42,567 --> 00:17:44,300 Well, you completely removed the ceiling. 459 00:17:44,367 --> 00:17:45,867 We were putting in the new lighting, 460 00:17:45,867 --> 00:17:47,300 and when I took the old lighting out, 461 00:17:47,367 --> 00:17:48,800 all the wiring isn't up to code, 462 00:17:48,867 --> 00:17:51,567 so why not just drop the whole ceiling and redo it? 463 00:17:51,567 --> 00:17:52,900 [Lynn] And the lights are going to be really cool 464 00:17:52,967 --> 00:17:54,467 so I'm glad we're getting the new ceiling 465 00:17:54,500 --> 00:17:57,767 because it's going to be bright, fresh, and clean when we light it up. 466 00:17:57,767 --> 00:18:00,300 The plan is to cover up the dingy gray floor 467 00:18:00,367 --> 00:18:02,051 with the new black and white vintage inspired floor tile. 468 00:18:02,051 --> 00:18:03,367 with the new black and white vintage inspired floor tile. 469 00:18:03,367 --> 00:18:05,867 We're going to take the bathroom wall all the way to the ceiling, 470 00:18:05,867 --> 00:18:08,300 cover that with brick and paint it a bright white. 471 00:18:08,367 --> 00:18:10,100 I'm also going to bring in a new logo 472 00:18:10,166 --> 00:18:13,400 that has some retro-inspired colors like teal, red and yellow. 473 00:18:13,467 --> 00:18:15,467 Along the side wall, I'm bringing in some shelves 474 00:18:15,467 --> 00:18:17,367 with some sunflower to add some life. 475 00:18:17,367 --> 00:18:20,900 New yellow chairs and new lighting will illuminate the entire space. 476 00:18:20,967 --> 00:18:22,700 When we're done, the Sunnyside Cafe's 477 00:18:22,767 --> 00:18:25,300 going to be hip modern with a retro vibe. 478 00:18:25,367 --> 00:18:26,700 -All right, love it. -Cool. Okay. 479 00:18:26,767 --> 00:18:28,300 -I will see you-- -Long night ahead. 480 00:18:28,367 --> 00:18:30,667 I've got a long night too, so. 481 00:18:30,667 --> 00:18:32,051 [Robert narrating] Tom and Lynn have their work cut out for them and so do I. 482 00:18:32,051 --> 00:18:33,700 [Robert narrating] Tom and Lynn have their work cut out for them and so do I. 483 00:18:33,767 --> 00:18:36,700 I need to dig deeper into Jeanette's feelings of isolation, 484 00:18:36,767 --> 00:18:38,400 and her need to micromanage. 485 00:18:38,467 --> 00:18:41,667 I also need to figure out why this restaurant isn't turning a profit. 486 00:18:41,667 --> 00:18:43,700 When David made specials, 487 00:18:43,767 --> 00:18:49,467 it's the highest category on the sales report other than soda and water. 488 00:18:49,467 --> 00:18:52,867 [Robert narrating] But when David went away, so did the specials. 489 00:18:52,867 --> 00:18:55,266 I can fix the restaurant. 490 00:18:55,266 --> 00:18:58,200 But if I don't have somebody creative like David in the kitchen, 491 00:18:58,266 --> 00:18:59,667 it's never going to evolve. 492 00:18:59,667 --> 00:19:01,700 [Robert narrating] If David's cooking was the moneymaker, 493 00:19:01,767 --> 00:19:02,051 then I need to find out more about why he left the restaurant. 494 00:19:02,051 --> 00:19:05,000 then I need to find out more about why he left the restaurant. 495 00:19:05,000 --> 00:19:09,000 So I've asked him and his sister Josephine to join me at a nearby cafe. 496 00:19:09,000 --> 00:19:10,300 -Good morning. -Hi. 497 00:19:10,367 --> 00:19:12,166 Hello. Good morning. 498 00:19:12,166 --> 00:19:13,467 -David, very nice to meet you. -Nice to meet you. 499 00:19:13,467 --> 00:19:15,000 -And your Josephine, right? -Josephine, yes. 500 00:19:15,000 --> 00:19:16,467 -[Josephine] Mmm-hmm. -Thanks for coming. 501 00:19:16,467 --> 00:19:18,367 -[David] Yeah, thanks for coming to help. -Thank you for having us. 502 00:19:18,367 --> 00:19:20,300 Okay, so you got nothing to do with the restaurant, right? 503 00:19:20,367 --> 00:19:23,567 No. In high school and college, I worked there. 504 00:19:23,567 --> 00:19:24,700 -Okay. -Yeah. 505 00:19:24,767 --> 00:19:27,166 So, David, I heard that you're very creative. 506 00:19:27,166 --> 00:19:28,800 -Oh. Yeah. You know. -Yeah. 507 00:19:28,867 --> 00:19:30,467 It's like he didn't know that. 508 00:19:30,467 --> 00:19:32,051 Yeah, so I don't, I never really got any feedback. 509 00:19:32,051 --> 00:19:32,467 Yeah, so I don't, I never really got any feedback. 510 00:19:32,467 --> 00:19:34,567 Like, I just knew that I would do the specials each week. 511 00:19:34,567 --> 00:19:36,000 And try to bring people in, 512 00:19:36,066 --> 00:19:38,467 make them interested in what's going on. 513 00:19:38,467 --> 00:19:42,867 So what was the straw that broke the camel's back? 514 00:19:42,867 --> 00:19:45,000 -Why did you leave? -[David] Ah. 515 00:19:45,066 --> 00:19:46,867 I think I just, kind of, realized that my mom, 516 00:19:46,867 --> 00:19:48,467 she would micromanage the situation, 517 00:19:48,467 --> 00:19:50,800 but when she, kind of, came in, um, 518 00:19:50,867 --> 00:19:53,166 when I would try to point out what was going wrong, 519 00:19:53,166 --> 00:19:56,000 she didn't want to really accept those things. 520 00:19:56,000 --> 00:19:59,300 So how's your relationship with your mother now? 521 00:20:00,867 --> 00:20:02,051 -Fractured? -I mean, it's, yeah, I mean, it's where it's-- 522 00:20:02,051 --> 00:20:04,000 -Fractured? -I mean, it's, yeah, I mean, it's where it's-- 523 00:20:04,000 --> 00:20:06,166 [Josephine] It needs to be repaired desperately. 524 00:20:06,166 --> 00:20:08,066 It's very toxic. 525 00:20:08,066 --> 00:20:12,667 So as of right now, sitting here in front of me, 526 00:20:12,667 --> 00:20:16,867 you don't want to be associated with the restaurant or you do? 527 00:20:16,867 --> 00:20:18,800 Um, it's not the restaurant, 528 00:20:18,867 --> 00:20:22,066 it's just working, like, for and with her. 529 00:20:22,066 --> 00:20:24,500 So, hypothetically, 530 00:20:24,567 --> 00:20:26,967 [chuckling] if I could remold your mother, 531 00:20:26,967 --> 00:20:29,867 would you consult on menus, would you... 532 00:20:29,867 --> 00:20:31,867 I mean, I'm trying to figure out 533 00:20:31,867 --> 00:20:32,051 because I don't want to lose your creativity 534 00:20:32,051 --> 00:20:33,700 because I don't want to lose your creativity 535 00:20:33,767 --> 00:20:35,567 and it would be stupid 536 00:20:36,667 --> 00:20:39,166 not to have you involved in some way shape or form. 537 00:20:39,166 --> 00:20:42,300 Even if it's creating specials, creating something, 538 00:20:42,367 --> 00:20:44,300 would you be open to that? 539 00:20:44,367 --> 00:20:47,967 Oh, yeah, and I feel like after I left, I did try to approach her, 540 00:20:47,967 --> 00:20:51,166 you know, and, like, "Can I be a part of..." 541 00:20:51,166 --> 00:20:55,066 -At the end of the day, blood's thicker than water. -Yeah. 542 00:20:58,300 --> 00:21:02,051 So why is the legacy of the restaurant so important to your mom? 543 00:21:02,051 --> 00:21:02,100 So why is the legacy of the restaurant so important to your mom? 544 00:21:02,100 --> 00:21:05,166 My mom really admired what her mother did. 545 00:21:05,166 --> 00:21:06,900 Yeah, my grandmother ran that kind of thing-- 546 00:21:06,967 --> 00:21:08,567 Like being a part of the community. 547 00:21:08,567 --> 00:21:11,500 -And, like, opening the door to everyone who needed help. -Yeah. 548 00:21:11,567 --> 00:21:13,900 Well, it's not your grandmother's restaurant anymore. 549 00:21:13,967 --> 00:21:16,266 -And it's not your grandmother's era anymore. -[Josephine] Mmm-hmm. 550 00:21:16,266 --> 00:21:19,767 It seems that family legacy is breaking this family apart. 551 00:21:19,767 --> 00:21:22,300 -Yeah. -Oh, yeah, 100%. 552 00:21:23,400 --> 00:21:25,667 All right. I will catch you tomorrow. 553 00:21:25,667 --> 00:21:27,100 -[Josephine] All right. -[David] See you. 554 00:21:30,767 --> 00:21:32,051 [Robert narrating] Jeanette has been holding on too tight 555 00:21:32,051 --> 00:21:32,400 [Robert narrating] Jeanette has been holding on too tight 556 00:21:32,467 --> 00:21:34,066 to her mother's legacy, 557 00:21:34,066 --> 00:21:35,867 and it's driving this restaurant 558 00:21:35,867 --> 00:21:38,867 and her relationship with her son into the ground. 559 00:21:38,867 --> 00:21:40,734 -Come on, let's have a chat. -Okay. 560 00:21:40,734 --> 00:21:43,567 [Robert narrating] David might be open to working on some specials for the menu, 561 00:21:43,567 --> 00:21:46,166 but only if Jeanette made some big changes. 562 00:21:46,166 --> 00:21:48,266 If she keeps focusing on the past, 563 00:21:48,266 --> 00:21:50,600 this restaurant will have no future. 564 00:21:50,667 --> 00:21:54,266 I have an idea to help Jeanette see herself more clearly. 565 00:21:54,266 --> 00:21:56,467 The biggest thing 566 00:21:56,467 --> 00:21:59,767 that's making this restaurant fail is one thing. 567 00:22:03,567 --> 00:22:04,367 [Jeanette] Yeah. 568 00:22:05,166 --> 00:22:06,166 This person. 569 00:22:08,100 --> 00:22:09,667 Pull that chair up. 570 00:22:09,667 --> 00:22:11,667 For us to move forward in this restaurant, 571 00:22:11,667 --> 00:22:13,266 there's a lot got to change. 572 00:22:13,266 --> 00:22:14,967 Based on what I'm hearing, 573 00:22:14,967 --> 00:22:16,967 you don't allow people to do their job 574 00:22:16,967 --> 00:22:18,967 and you have to control everything. 575 00:22:20,200 --> 00:22:22,000 You were trying to micromanage 576 00:22:22,066 --> 00:22:24,867 and you think you're helping people, you're really not. 577 00:22:24,867 --> 00:22:27,100 You think you're taking care of the community, you're not. 578 00:22:27,967 --> 00:22:29,400 That's what we have to change. 579 00:22:29,467 --> 00:22:31,767 How do we change your behavior 580 00:22:31,767 --> 00:22:32,051 so that you can, at least, communicate? 581 00:22:32,051 --> 00:22:33,667 so that you can, at least, communicate? 582 00:22:33,667 --> 00:22:35,266 And that's one of your biggest problems, 583 00:22:35,266 --> 00:22:36,600 you don't communicate well. 584 00:22:38,100 --> 00:22:39,467 'Cause you hold it here. 585 00:22:40,300 --> 00:22:41,567 Where does that come from? 586 00:22:44,166 --> 00:22:47,300 Um, some of that, I think, still comes from being a mom, 587 00:22:47,367 --> 00:22:50,000 and taking care of everything myself. 588 00:22:50,867 --> 00:22:52,133 Okay. 589 00:22:52,133 --> 00:22:56,066 But I feel, based on conversations, that there's a fear. 590 00:22:57,100 --> 00:23:02,000 Your failure to change anything is based on fear. 591 00:23:02,000 --> 00:23:02,051 If there's something there and you're not sharing it, and I need to know that. 592 00:23:02,051 --> 00:23:05,467 If there's something there and you're not sharing it, and I need to know that. 593 00:23:06,867 --> 00:23:08,967 Whatever the fear is, 594 00:23:10,066 --> 00:23:11,467 you got to tell me. 595 00:23:13,467 --> 00:23:15,700 -This is a do or die conversation. -Yes, it is. 596 00:23:15,767 --> 00:23:19,400 Because if you continue, you will lose this in a matter of weeks. 597 00:23:19,467 --> 00:23:21,900 You have two choices: you either pack it in, 598 00:23:22,567 --> 00:23:23,667 or you change. 599 00:23:26,367 --> 00:23:28,900 Um, some of that, I think, still comes from 600 00:23:28,967 --> 00:23:32,051 dealing with the loss of my mom in 2004. 601 00:23:32,051 --> 00:23:34,000 dealing with the loss of my mom in 2004. 602 00:23:34,000 --> 00:23:36,066 I mean, I've never lost someone that close. 603 00:23:37,266 --> 00:23:39,567 It doesn't look like you've grieved that yet. 604 00:23:39,567 --> 00:23:42,000 I didn't really grieve, and I thought... 605 00:23:42,066 --> 00:23:43,700 I didn't really show that to my kids 606 00:23:43,767 --> 00:23:46,367 'cause I'm the only stability they had, 607 00:23:46,367 --> 00:23:47,400 so if I'm weak, 608 00:23:48,400 --> 00:23:52,767 that takes away their feeling of security. 609 00:23:52,767 --> 00:23:55,300 All the losses you've had, I'm sorry about those. 610 00:23:55,367 --> 00:23:58,767 -Have to take that plunge. -But I feel that you feel that you're going to lose your mom. 611 00:24:00,600 --> 00:24:02,051 I don't want to act like she didn't exist, 612 00:24:02,051 --> 00:24:02,767 I don't want to act like she didn't exist, 613 00:24:02,767 --> 00:24:04,166 She's never going to go anywhere. 614 00:24:04,166 --> 00:24:05,400 She's part of that restaurant, 615 00:24:05,467 --> 00:24:06,767 she's part of you, she's part of your family. 616 00:24:06,767 --> 00:24:07,967 Yeah. 617 00:24:07,967 --> 00:24:10,066 But unless you evolve the restaurant... 618 00:24:10,066 --> 00:24:12,367 It's not your mum's restaurant, it's your restaurant. 619 00:24:13,600 --> 00:24:16,300 I don't think it's too late for you to save 620 00:24:16,367 --> 00:24:19,266 not only the restaurant, but also, the family unit. 621 00:24:19,266 --> 00:24:21,867 And it's going to take a lot of soul searching from you. 622 00:24:23,100 --> 00:24:25,800 But what are you willing to do to change? 623 00:24:25,867 --> 00:24:27,166 -Right. -Okay? 624 00:24:29,100 --> 00:24:30,467 All right, I'm going to give you some homework. 625 00:24:30,467 --> 00:24:32,051 I want you to come up with one big idea for the restaurant. 626 00:24:32,051 --> 00:24:33,767 I want you to come up with one big idea for the restaurant. 627 00:24:34,166 --> 00:24:35,066 Okay. 628 00:24:35,066 --> 00:24:38,100 Number two: you write your mum, 629 00:24:38,100 --> 00:24:40,667 and I want you to write David a note. 630 00:24:40,667 --> 00:24:42,600 -Hmm. -All right, stand up. 631 00:24:44,000 --> 00:24:45,333 Look in that mirror. 632 00:24:45,367 --> 00:24:47,567 I want you to talk to the mirror, I want to talk to yourself 633 00:24:47,567 --> 00:24:48,800 say, "I am going to change." 634 00:24:48,867 --> 00:24:50,767 -I am going to change. -I can't hear it. 635 00:24:50,767 --> 00:24:52,266 -I am going to-- -I can't hear it. 636 00:24:52,266 --> 00:24:53,367 [louder] I am going to change. 637 00:24:54,200 --> 00:24:55,300 Okay. 638 00:24:55,300 --> 00:24:58,266 And tomorrow, I want to see a different reflection 639 00:24:58,266 --> 00:25:00,100 than I see today, okay? 640 00:25:00,166 --> 00:25:01,166 Yes. 641 00:25:01,166 --> 00:25:02,051 -I appreciate you. -Thank you so much. 642 00:25:02,051 --> 00:25:03,166 -I appreciate you. -Thank you so much. 643 00:25:03,166 --> 00:25:04,166 -Okay? -Mmm-hmm. 644 00:25:04,200 --> 00:25:05,600 -[Robert] We will fix it. -I appreciate you. 645 00:25:05,667 --> 00:25:07,166 -We will fix it. -Thank you so much. 646 00:25:07,166 --> 00:25:09,166 [Jeanette] I've got to let some things go. 647 00:25:09,166 --> 00:25:13,567 But I realized I wasn't digging deep enough. 648 00:25:13,567 --> 00:25:16,100 I was just trying to deal with issues. 649 00:25:16,166 --> 00:25:18,800 And I know you have to go deeper than that 650 00:25:18,867 --> 00:25:21,467 because everything is just a symptom of the big issue. 651 00:25:22,467 --> 00:25:25,266 So I'm the big issue. 652 00:25:25,266 --> 00:25:28,867 And I need to bring my family back closer to me 653 00:25:29,300 --> 00:25:30,667 and trust them. 654 00:25:31,300 --> 00:25:32,051 I really miss my family. 655 00:25:32,051 --> 00:25:32,900 I really miss my family. 656 00:25:37,667 --> 00:25:39,400 [Robert narrating] I'm at Sunnyside Cafe in Williamston, Michigan, 657 00:25:39,467 --> 00:25:42,467 a breakfast joint in desperate need of a major change. 658 00:25:42,467 --> 00:25:45,867 In the dining room, we've replaced the floors and the entire ceiling. 659 00:25:45,867 --> 00:25:49,467 And we've still got a full day's work ahead in order to open on time. 660 00:25:49,467 --> 00:25:51,000 We need a leader in the kitchen, 661 00:25:51,066 --> 00:25:53,000 a manager, servers. 662 00:25:53,000 --> 00:25:55,567 And the owner Jeanette has to stop micromanaging, 663 00:25:55,567 --> 00:25:59,000 and start steering this ship, or this restaurant is going to sink. 664 00:25:59,066 --> 00:26:00,500 Good morning. Good morning. Good morning. 665 00:26:00,567 --> 00:26:02,000 -Good morning. -Hey, what's going on? 666 00:26:02,000 --> 00:26:04,967 Um, I asked your mum to do some homework yesterday. 667 00:26:04,967 --> 00:26:05,992 And this is why I want you here 668 00:26:05,992 --> 00:26:06,300 And this is why I want you here 669 00:26:06,367 --> 00:26:07,667 not only the to talk to her, 670 00:26:07,667 --> 00:26:10,600 but I want her to become a little vulnerable with you, okay? 671 00:26:10,667 --> 00:26:12,867 -Yeah. -Let's see what happens. 672 00:26:12,867 --> 00:26:14,467 -[Jeanette] Good morning. -[Robert] How are you? 673 00:26:14,467 --> 00:26:16,467 -I'm okay. -[Robert] I brought some friends. 674 00:26:16,867 --> 00:26:18,467 Hi. 675 00:26:18,467 --> 00:26:21,200 [Robert] So first and foremost, how did you sleep? 676 00:26:21,266 --> 00:26:24,600 Um, first it took me about seven hours 677 00:26:24,667 --> 00:26:27,000 of processing what had happened through the day. 678 00:26:27,000 --> 00:26:30,367 I realized that I was, you know, always doing everything, 679 00:26:30,367 --> 00:26:31,800 going, "Well, this is how my family did it. 680 00:26:31,867 --> 00:26:35,000 This is how we do it, this is how we do it," and... 681 00:26:35,000 --> 00:26:35,992 Now I can see I was not living what I know a legacy to be. 682 00:26:35,992 --> 00:26:39,367 Now I can see I was not living what I know a legacy to be. 683 00:26:39,367 --> 00:26:41,467 I was living out of fear. 684 00:26:41,467 --> 00:26:43,066 -[Robert] Isn't that interesting? -[Jeanette] Yeah. 685 00:26:43,066 --> 00:26:44,667 [Robert] And that's the first step, by the way. 686 00:26:44,667 --> 00:26:47,867 Introspective, looking at, "Hey, who am I? What am I doing? 687 00:26:47,867 --> 00:26:49,100 -Why am I doing it?" -Right. 688 00:26:49,166 --> 00:26:51,100 I don't want you waitressing and I don't want you cooking. 689 00:26:51,166 --> 00:26:54,100 I would rather you come in and kiss babies and shake hands. 690 00:26:55,867 --> 00:26:56,867 Can you do that? 691 00:26:57,166 --> 00:26:58,100 Yes. 692 00:26:59,200 --> 00:27:00,700 So I gave you some homework yesterday. 693 00:27:00,767 --> 00:27:02,266 -So for my mom. -Yeah. 694 00:27:03,767 --> 00:27:04,700 "Hi, Mom. 695 00:27:05,600 --> 00:27:05,992 I love you. 696 00:27:05,992 --> 00:27:07,867 I love you. 697 00:27:07,867 --> 00:27:14,600 You see where my stubbornness slash passion slash loyalty has led me. 698 00:27:14,667 --> 00:27:21,367 And it is time to break free of the mourning chains I've wrapped around myself. 699 00:27:21,367 --> 00:27:23,066 I know I have your blessing. 700 00:27:23,066 --> 00:27:25,400 I know you believe in me. 701 00:27:25,467 --> 00:27:30,266 And I'm forever grateful that one of God's angels on earth was my mother. 702 00:27:30,266 --> 00:27:33,266 Thank you for instilling faith, hope and love 703 00:27:35,266 --> 00:27:35,992 as our legacy to move forward." 704 00:27:35,992 --> 00:27:38,500 as our legacy to move forward." 705 00:27:38,567 --> 00:27:39,867 Isn't that amazing? 706 00:27:41,100 --> 00:27:43,900 -Her love is your legacy, her legacy. -[Jeanette] Yeah. 707 00:27:45,467 --> 00:27:46,700 -[Robert] Right? -[Jeanette] Yeah. 708 00:27:47,500 --> 00:27:49,300 So next piece. 709 00:27:50,300 --> 00:27:51,500 -Go for it. -All right. 710 00:27:52,066 --> 00:27:55,767 "David, I need my son. 711 00:27:55,767 --> 00:28:00,066 And I can't watch this suffering relationship go on. 712 00:28:00,066 --> 00:28:04,266 I wanted to create an environment where you could soar, and I didn't. 713 00:28:04,266 --> 00:28:05,992 I am truly sorry for that. 714 00:28:05,992 --> 00:28:06,166 I am truly sorry for that. 715 00:28:07,600 --> 00:28:11,567 Nothing is more important to me than this family. 716 00:28:13,667 --> 00:28:15,100 So... 717 00:28:15,100 --> 00:28:16,567 I love you, David." 718 00:28:22,000 --> 00:28:24,500 [Robert] How does that make you feel, David, when you hear that? 719 00:28:24,567 --> 00:28:27,567 You know it's good to see her, I guess, vulnerable, I guess. 720 00:28:27,567 --> 00:28:29,166 And trusting and being honest, 721 00:28:29,166 --> 00:28:31,166 like, really kind of, just letting her guard down. 722 00:28:31,166 --> 00:28:34,700 You know, it makes me happy that we still got a chance here, um. 723 00:28:36,100 --> 00:28:39,166 Um, I think all of us, including our mom, 724 00:28:39,166 --> 00:28:44,467 should work on being more empathetic with each other and respecting feelings. 725 00:28:44,467 --> 00:28:46,700 Listen, this is not going to be a quick fix. 726 00:28:46,767 --> 00:28:48,300 It's not. 727 00:28:48,367 --> 00:28:51,266 But it's a stepping stone to doing the right things 728 00:28:51,266 --> 00:28:54,066 and be able to listen to each other. 729 00:28:54,066 --> 00:28:57,900 All right, I also asked you, a big idea, 730 00:28:57,967 --> 00:29:00,767 that's your idea to change the restaurant. 731 00:29:00,767 --> 00:29:05,900 Um, the back of the house, I just hired a cook to come in. 732 00:29:05,967 --> 00:29:05,992 Let him put that spark under it that we needed. 733 00:29:05,992 --> 00:29:08,767 Let him put that spark under it that we needed. 734 00:29:09,867 --> 00:29:11,500 -Is this new guy here? -Yes. 735 00:29:11,567 --> 00:29:12,567 -What's his name? -Brian. 736 00:29:12,567 --> 00:29:14,000 -Brian? -Mmm-hmm. 737 00:29:14,000 --> 00:29:15,166 You get with Brian. 738 00:29:15,166 --> 00:29:17,667 -You create me a dish with Brian, please. -Okay. 739 00:29:17,667 --> 00:29:19,667 I'm going to check on my design team. 740 00:29:19,667 --> 00:29:21,367 Okay. Thank you. 741 00:29:24,600 --> 00:29:27,000 [singsong] Good morning! 742 00:29:27,000 --> 00:29:28,367 Welcome back. 743 00:29:28,367 --> 00:29:32,000 All right, so let's talk about the restaurant. 744 00:29:32,066 --> 00:29:34,166 New ceiling, it looks amazing. 745 00:29:34,166 --> 00:29:35,992 -Such a big difference. -I mean, completely different. 746 00:29:35,992 --> 00:29:36,667 -Such a big difference. -I mean, completely different. 747 00:29:36,667 --> 00:29:38,900 [Lynn] You wanted a floor, we got you a floor. 748 00:29:38,967 --> 00:29:40,300 Brightens the whole place up, 749 00:29:40,367 --> 00:29:44,166 has a cool retro feel for breakfast place. 750 00:29:44,166 --> 00:29:49,000 Check this out, this is just one of the glass globes for the lights. 751 00:29:49,000 --> 00:29:50,066 There's going to be different ones, 752 00:29:50,066 --> 00:29:52,300 so they have that vintage style going on. 753 00:29:52,367 --> 00:29:54,567 We kept the original wood on this wall. 754 00:29:54,567 --> 00:29:57,000 So yesterday when you came in, we were just taping this out, 755 00:29:57,066 --> 00:29:58,367 we weren't sure what we were going to do. 756 00:29:58,367 --> 00:30:00,066 So we painted it white to tie it in. 757 00:30:00,066 --> 00:30:02,467 And then I found some shelves that hang on the wall 758 00:30:02,467 --> 00:30:03,900 that will go back-to-back. 759 00:30:03,967 --> 00:30:05,667 You see, obviously, we took the wall, 760 00:30:05,667 --> 00:30:05,992 took it all the way up to the ceiling, painting the wall. 761 00:30:05,992 --> 00:30:08,166 took it all the way up to the ceiling, painting the wall. 762 00:30:08,166 --> 00:30:09,667 This wall's going to be the new logo. 763 00:30:09,667 --> 00:30:13,100 Kind of, like an old motel sign with the block letters. 764 00:30:13,100 --> 00:30:16,667 You said bring in color, which we decided to not do on the walls really. 765 00:30:16,667 --> 00:30:18,200 You've got those yellow chairs. 766 00:30:18,266 --> 00:30:20,000 -Do you have one? -I do. You want to see it? 767 00:30:20,066 --> 00:30:21,300 Yes, please. 768 00:30:21,300 --> 00:30:23,200 Have a seat, they're padded, they're actually really comfy. 769 00:30:23,266 --> 00:30:24,667 -[Robert] Oh, they're padded? -Yeah. 770 00:30:24,667 --> 00:30:25,800 Oh, yeah. 771 00:30:25,867 --> 00:30:27,667 We got rid of the stools. 772 00:30:27,667 --> 00:30:29,266 I still have my counter here. 773 00:30:29,266 --> 00:30:32,567 And we cut some nice butcher block tops to put right over that whole thing. 774 00:30:32,567 --> 00:30:34,667 Great. All right, lots to do. 775 00:30:34,667 --> 00:30:35,900 Catch you later. Thank you. 776 00:30:35,967 --> 00:30:35,992 Hey, I'm loving it. 777 00:30:35,992 --> 00:30:37,567 Hey, I'm loving it. 778 00:30:37,567 --> 00:30:40,166 [Robert narrating] Sunnyside Cafe is a hive of activity. 779 00:30:40,166 --> 00:30:42,567 The dining room is getting a massive facelift. 780 00:30:42,567 --> 00:30:44,100 [David] I got this bread here. 781 00:30:44,100 --> 00:30:45,667 [Robert narrating] David, and the new cook, Brian, 782 00:30:45,667 --> 00:30:47,367 are creating a new dish. 783 00:30:47,367 --> 00:30:49,166 [David] So we could either do the caramel apple, 784 00:30:49,166 --> 00:30:50,767 or we can take this and, kind of, like, 785 00:30:50,767 --> 00:30:52,266 make a French toast sandwich. 786 00:30:52,266 --> 00:30:53,967 [Robert narrating] Jeanette is meeting with Abby. 787 00:30:53,967 --> 00:30:56,266 There's changes that are going to be made. 788 00:30:56,266 --> 00:30:57,600 [Robert narrating] And I'm hoping she's ready 789 00:30:57,667 --> 00:31:00,066 to let go of the reins in the front of the house. 790 00:31:00,066 --> 00:31:03,400 We're talking about the front of the house management role. 791 00:31:03,467 --> 00:31:05,900 Catch me up on that. What's going on? 792 00:31:05,967 --> 00:31:05,992 I see in Abby so much potential to be a leader. 793 00:31:05,992 --> 00:31:10,367 I see in Abby so much potential to be a leader. 794 00:31:10,367 --> 00:31:15,800 And I would really like her to consider taking over the front of the house. 795 00:31:15,867 --> 00:31:17,367 What other changes are you going to make? 796 00:31:17,367 --> 00:31:20,567 Because one thing I remember talking with Abby yesterday 797 00:31:20,567 --> 00:31:22,266 was she was interested in doing it, 798 00:31:22,266 --> 00:31:24,000 but not if she's going to be micromanaged. 799 00:31:24,567 --> 00:31:25,967 No. 800 00:31:26,000 --> 00:31:28,400 [Jeanette] There's been situations that come up in the restaurant 801 00:31:28,467 --> 00:31:30,166 and she understands where we're at, 802 00:31:30,166 --> 00:31:32,700 she understands what our priorities are here, 803 00:31:32,767 --> 00:31:35,992 and that's someone I can trust. 804 00:31:35,992 --> 00:31:36,767 and that's someone I can trust. 805 00:31:36,767 --> 00:31:39,767 If you're going to trust Abby, then you have to trust her. 806 00:31:39,767 --> 00:31:41,000 Yes. 807 00:31:41,000 --> 00:31:42,767 And if you're interested in that. 808 00:31:42,767 --> 00:31:44,000 Absolutely. 809 00:31:44,000 --> 00:31:47,200 I would definitely be willing to, at least, give it a try. 810 00:31:47,266 --> 00:31:49,000 -Okay. Oh. -Oh. 811 00:31:50,166 --> 00:31:51,667 [Jeanette] Oh, hi. 812 00:31:51,667 --> 00:31:52,634 Ooh, that smells good. 813 00:31:52,667 --> 00:31:54,266 I could even smell it before it got here. 814 00:31:54,867 --> 00:31:55,800 [Robert] And who's this? 815 00:31:55,867 --> 00:31:57,166 This is Brian. 816 00:31:57,166 --> 00:31:59,100 He's the cook my mother's just hired. 817 00:31:59,166 --> 00:32:00,867 Nice meeting you, sir. 818 00:32:00,867 --> 00:32:03,200 It's not clear what my exact role will be yet. 819 00:32:03,266 --> 00:32:05,992 I'm here to learn and see what they want me to do. 820 00:32:05,992 --> 00:32:06,467 I'm here to learn and see what they want me to do. 821 00:32:06,467 --> 00:32:07,600 So what do we have here? 822 00:32:07,667 --> 00:32:09,100 [David] Caramel apple, French toast, 823 00:32:09,166 --> 00:32:10,867 fried apples with some cinnamon sugar, 824 00:32:10,867 --> 00:32:12,066 and a homemade caramel sauce. 825 00:32:12,066 --> 00:32:14,066 [Robert] No, I'm not waiting. 826 00:32:14,066 --> 00:32:16,467 [Robert narrating] Jeanette has done a lot of talking about change. 827 00:32:16,467 --> 00:32:18,967 Now she's got to show David that she means it 828 00:32:18,967 --> 00:32:20,767 to win him and his specials back. 829 00:32:24,900 --> 00:32:26,166 So what do we have here? Tell me. 830 00:32:26,166 --> 00:32:28,467 [David] Here, I call it the caramel apple French toast. 831 00:32:32,767 --> 00:32:34,667 -[Jeanette] This is amazing. -[laughs] 832 00:32:34,667 --> 00:32:37,266 [Robert narrating] Jeanette is ready to get out of David's way in the kitchen, 833 00:32:37,266 --> 00:32:41,367 and that's a huge first step in breathing new life into their uninspired menu. 834 00:32:41,367 --> 00:32:43,567 -That cinnamon bread really makes a big difference. -[David] Yeah. 835 00:32:43,567 --> 00:32:45,867 [Robert] Flavor is amazing. Apples are cooked beautifully. 836 00:32:45,867 --> 00:32:47,467 All right, here's the fun part. 837 00:32:47,467 --> 00:32:48,867 So we get to go and cook. 838 00:32:48,900 --> 00:32:50,967 -All right, when I'm set, I'll call you. -[Jeanette] Thank you. 839 00:32:50,967 --> 00:32:52,500 It felt good to be back in the kitchen. 840 00:32:52,567 --> 00:32:53,316 I feel like my new position, consulting with specials, 841 00:32:53,316 --> 00:32:54,800 I feel like my new position, consulting with specials, 842 00:32:54,867 --> 00:32:57,200 is perfect for me, 'cause, you know, it's fulfilling. 843 00:32:57,266 --> 00:33:00,600 [Jeanette] It was wonderful to taste David's flavors again. 844 00:33:00,667 --> 00:33:03,800 I'm very excited and I get to do something with my family. 845 00:33:03,867 --> 00:33:04,967 It's been a great day. 846 00:33:04,967 --> 00:33:05,900 [laughs] 847 00:33:09,100 --> 00:33:11,000 So this is my favorite part of the show. 848 00:33:11,000 --> 00:33:12,600 I'm going to show you three dishes, 849 00:33:12,667 --> 00:33:14,600 starting with a corned beef hash. 850 00:33:14,667 --> 00:33:16,567 Yesterday, you gave me a canned corned beef. 851 00:33:16,567 --> 00:33:19,300 Worst thing you could ever do to me is give me canned anything. 852 00:33:19,367 --> 00:33:21,667 So, basically, it starts with fresh corned beef. 853 00:33:21,667 --> 00:33:23,316 Corned beef has been braised slowly, so it's nice and succulent. 854 00:33:23,316 --> 00:33:24,500 Corned beef has been braised slowly, so it's nice and succulent. 855 00:33:24,567 --> 00:33:27,667 Potatoes, onions, peppers, my eggs. 856 00:33:27,667 --> 00:33:29,000 -And Swiss cheese. -[David] Yeah. 857 00:33:29,066 --> 00:33:30,700 Just want a little ooey-gooeyness. 858 00:33:30,767 --> 00:33:32,166 [Jeanette] Hearty portions. 859 00:33:32,166 --> 00:33:33,967 [Robert] Thousand Island dressing. 860 00:33:33,967 --> 00:33:35,367 -My egg. -[David] Look at that. 861 00:33:35,367 --> 00:33:36,467 [Robert] Just to finish. 862 00:33:36,467 --> 00:33:37,967 [David] Little scallion on top. 863 00:33:37,967 --> 00:33:39,367 [Robert] Try it. 864 00:33:39,367 --> 00:33:40,600 -Go for it. Break the egg. -[Jeanette] Go, on David, you do it. 865 00:33:40,667 --> 00:33:42,100 -There you go. -[Brian] Get it. 866 00:33:43,867 --> 00:33:45,000 Oh, that's phenomenal. 867 00:33:45,066 --> 00:33:46,000 That dressing. 868 00:33:46,066 --> 00:33:47,233 That's so good. 869 00:33:47,233 --> 00:33:50,500 [Robert] Corned beef hash costs us $3.77 to make, 870 00:33:50,567 --> 00:33:52,400 we're going to sell it for $14.00. 871 00:33:52,467 --> 00:33:53,316 Giving us a 27% food cost, 872 00:33:53,316 --> 00:33:54,367 Giving us a 27% food cost, 873 00:33:54,367 --> 00:33:57,700 putting $10.23 in your pocket every time you sell it. 874 00:33:57,767 --> 00:33:59,767 -[Brian] Wow. -You're a breakfast place. 875 00:33:59,767 --> 00:34:02,200 What is the biggest breakfast seller in the world? 876 00:34:02,266 --> 00:34:03,600 Pancakes. 877 00:34:03,667 --> 00:34:07,166 So I'm going to make you a lemon poppy seed pancake 878 00:34:07,767 --> 00:34:09,066 with a blueberry topping. 879 00:34:09,066 --> 00:34:11,266 I don't know if you guys can smell it, but they smell good. 880 00:34:11,266 --> 00:34:12,567 [Robert] Now here's the fun part. 881 00:34:12,567 --> 00:34:15,066 Starts with little cream, blueberry topping, 882 00:34:15,066 --> 00:34:16,700 bit more cream, 883 00:34:16,767 --> 00:34:19,567 granola for texture, little poppy seed. 884 00:34:19,567 --> 00:34:21,700 Just a touch of syrup. 885 00:34:22,200 --> 00:34:23,200 Go for it. 886 00:34:25,200 --> 00:34:27,667 -Wow. -That's a pancake right there. 887 00:34:27,667 --> 00:34:28,834 Oh, yeah. 888 00:34:28,834 --> 00:34:32,667 [Robert] Lemon poppy seed pancakes, $2.19 to make, 889 00:34:32,667 --> 00:34:35,667 we sell it for $9.00, 24% food cost, 890 00:34:35,667 --> 00:34:39,367 giving us $6.81 in our pockets. 891 00:34:39,367 --> 00:34:40,767 -That's really good. -That's really good. 892 00:34:40,767 --> 00:34:41,867 That's delicious. 893 00:34:41,867 --> 00:34:44,100 Now, so you give me a chicken sandwich yesterday. 894 00:34:44,100 --> 00:34:46,166 -It was a frozen chicken tender. -[Jeanette] Yes. 895 00:34:46,166 --> 00:34:47,967 I thought we do something a little bit different 896 00:34:47,967 --> 00:34:50,166 where we'd make a hot chicken pita. 897 00:34:50,166 --> 00:34:51,767 I'm going to warm the pita bread up. 898 00:34:51,767 --> 00:34:53,316 And we want to warm it 'cause all the flavor comes out. 899 00:34:53,316 --> 00:34:53,667 And we want to warm it 'cause all the flavor comes out. 900 00:34:53,667 --> 00:34:56,767 And it's really simple. It's a very fresh, quick dish. 901 00:34:56,767 --> 00:35:00,367 I've got chicken thighs that we've marinated in buttermilk. 902 00:35:00,367 --> 00:35:01,300 Fry them. 903 00:35:01,367 --> 00:35:03,166 Going to fry fresh French fries. 904 00:35:03,166 --> 00:35:05,000 Now here's the fun piece. 905 00:35:05,000 --> 00:35:07,000 We got our nicely warm pita bread, 906 00:35:07,000 --> 00:35:10,500 chicken thighs, French fries, tomatoes, pickles, onions. 907 00:35:10,567 --> 00:35:11,867 Okay, all right. 908 00:35:11,867 --> 00:35:13,967 [Robert] A little bit of Nashville hot sauce. 909 00:35:13,967 --> 00:35:15,667 It's got some nice heat on it. 910 00:35:15,667 --> 00:35:19,100 So to counteract the heat, I'm going to go with Ranch dressing. 911 00:35:19,166 --> 00:35:21,400 -Little feta cheese. -[David] Ooh, yeah, there you go. 912 00:35:21,467 --> 00:35:23,316 [Robert] And finish with little chives. 913 00:35:23,316 --> 00:35:23,367 [Robert] And finish with little chives. 914 00:35:23,367 --> 00:35:24,467 There you go, dig in. 915 00:35:25,767 --> 00:35:27,467 -[David] Mmm. -[Jeanette] Mmm-hmm. 916 00:35:27,467 --> 00:35:28,600 That chicken. 917 00:35:28,667 --> 00:35:30,967 And the heat's just there. 918 00:35:30,967 --> 00:35:34,767 [Robert] It cost us $2.96 to make this, 919 00:35:34,767 --> 00:35:37,967 we're going to sell it for 12, 25% food cost, 920 00:35:37,967 --> 00:35:40,367 gives us $9.04 in our pocket. 921 00:35:40,467 --> 00:35:41,667 Anything difficult here? 922 00:35:41,667 --> 00:35:42,567 -No, no. -No, sir. 923 00:35:42,567 --> 00:35:43,500 No. 924 00:35:43,567 --> 00:35:45,867 You have to constantly be creative. 925 00:35:45,867 --> 00:35:47,166 Yes, what he is... Yes. 926 00:35:47,166 --> 00:35:48,867 All right, enjoy. 927 00:35:48,867 --> 00:35:50,867 I'm going to check in on my design team. 928 00:35:51,567 --> 00:35:53,066 See you later. 929 00:35:53,066 --> 00:35:53,316 [indistinct chatter] 930 00:35:53,316 --> 00:35:56,567 [indistinct chatter] 931 00:35:56,567 --> 00:35:58,100 There it is, it's 4:30 932 00:35:58,100 --> 00:36:00,266 and everything's starting to come together now. 933 00:36:00,266 --> 00:36:02,066 We got the boots coming in. 934 00:36:02,066 --> 00:36:04,900 Our lens facing the back wall. You can see here. 935 00:36:04,967 --> 00:36:06,900 Yeah, he's finishing the paint. 936 00:36:06,967 --> 00:36:09,266 There's still ways to go, but it's starting to come together. 937 00:36:11,000 --> 00:36:12,867 [Tom] Just when I thought we were on the home stretch, 938 00:36:12,867 --> 00:36:15,367 these banquettes are supposed to slide right in and fit perfectly. 939 00:36:15,367 --> 00:36:16,400 Well, they don't. 940 00:36:16,400 --> 00:36:18,900 So, now, we have to adjust both sides. 941 00:36:18,967 --> 00:36:21,867 There's an awful lot going on in the restaurant, but what I love the most, 942 00:36:21,867 --> 00:36:23,316 Abby, is on the phone getting servers to work for the restaurant. 943 00:36:23,316 --> 00:36:26,000 Abby, is on the phone getting servers to work for the restaurant. 944 00:36:26,066 --> 00:36:28,567 Yep, just looking for an extra set of hands at around 7:00 o'clock. 945 00:36:28,567 --> 00:36:30,166 That's when a manager does. 946 00:36:30,166 --> 00:36:31,600 Quick, quick, quick. Let's go. 947 00:36:32,567 --> 00:36:34,166 Where's the other table? 948 00:36:34,166 --> 00:36:35,867 Hurry up, hurry up. We don't have all day. 949 00:36:37,567 --> 00:36:39,266 Well, today, we have a brand new Jeanette, 950 00:36:39,266 --> 00:36:42,000 now it's time for her to see a brand new restaurant. 951 00:36:43,467 --> 00:36:47,200 Before Robert arrived, I was just in a state of despair. 952 00:36:47,266 --> 00:36:51,567 I didn't realize I was running this restaurant as loyalty towards my mom. 953 00:36:51,567 --> 00:36:53,316 I wasn't running it as my restaurant. 954 00:36:53,316 --> 00:36:53,900 I wasn't running it as my restaurant. 955 00:36:53,967 --> 00:36:56,467 But, now, I'm very hopeful, I'm excited, 956 00:36:56,467 --> 00:37:00,600 and with David, it makes it feel like a family venture again. 957 00:37:00,667 --> 00:37:02,400 And I'm not all by myself. 958 00:37:03,467 --> 00:37:04,467 You nervous? 959 00:37:06,100 --> 00:37:07,567 -Excited. -You should be. 960 00:37:07,567 --> 00:37:09,367 Good, I'm going to leave you two out for a second, 961 00:37:09,367 --> 00:37:10,667 I'm going to take Mum in first. 962 00:37:10,667 --> 00:37:13,800 So, Mum, come this way. 963 00:37:13,867 --> 00:37:15,467 When I tell you, close your eyes, close your eyes, 964 00:37:15,467 --> 00:37:16,567 I'm going to walk you in. 965 00:37:19,800 --> 00:37:20,867 Walk this way. 966 00:37:22,000 --> 00:37:23,166 Just stop. 967 00:37:24,867 --> 00:37:27,000 Now, I know the last two days has been pretty tough, 968 00:37:27,000 --> 00:37:29,900 but I hope that you've learned something about yourself, 969 00:37:29,967 --> 00:37:32,467 about your family, and about change. 970 00:37:33,266 --> 00:37:35,300 I'm about to give you your legacy. 971 00:37:35,367 --> 00:37:39,467 Are you ready to see the brand new Sunnyside Cafe? 972 00:37:39,467 --> 00:37:41,166 -Yes. -Open your eyes. 973 00:37:43,100 --> 00:37:44,200 What is this place? 974 00:37:47,266 --> 00:37:49,967 Are you ready to see the brand new Sunnyside Cafe? 975 00:37:49,967 --> 00:37:51,467 -Yes. -Open your eyes. 976 00:37:53,567 --> 00:37:55,000 What is this place? 977 00:37:56,667 --> 00:37:57,700 Wow. 978 00:37:57,767 --> 00:37:59,667 Oh, my gosh. 979 00:37:59,667 --> 00:38:02,300 I don't even recognize this place at all. 980 00:38:02,367 --> 00:38:03,367 I can't believe it. 981 00:38:04,166 --> 00:38:06,400 [ecstatic] It's so nice. 982 00:38:08,266 --> 00:38:09,700 This is amazing. 983 00:38:09,767 --> 00:38:10,967 The sunflowers. 984 00:38:10,967 --> 00:38:12,600 My mom's favorite flower. 985 00:38:12,667 --> 00:38:14,166 The yellow chairs. 986 00:38:14,166 --> 00:38:15,967 I feel like I'm home. 987 00:38:15,967 --> 00:38:16,222 -[Robert] So brand new floors. -[Jeanette] Amazing. 988 00:38:16,222 --> 00:38:17,600 -[Robert] So brand new floors. -[Jeanette] Amazing. 989 00:38:17,667 --> 00:38:19,700 [Robert] Brand new ceiling, brand new lighting, 990 00:38:19,767 --> 00:38:21,900 brand new chairs, tables. 991 00:38:21,967 --> 00:38:25,266 I don't think we've ever done a restaurant with this much detail 992 00:38:25,266 --> 00:38:26,900 in such a short amount of time. 993 00:38:26,967 --> 00:38:28,567 This is your new logo. 994 00:38:28,567 --> 00:38:30,000 There's no mistaking where you are. 995 00:38:30,000 --> 00:38:31,800 [Jeanette] No, and it's fun. 996 00:38:31,867 --> 00:38:34,100 The counter, this is amazing. 997 00:38:34,100 --> 00:38:35,667 This is beautiful. 998 00:38:35,667 --> 00:38:39,066 I just never thought anything could ever be done with this place. 999 00:38:39,066 --> 00:38:40,900 Thought it was just always going to be ugly. 1000 00:38:41,800 --> 00:38:43,900 Yeah, I love it. I love it. 1001 00:38:44,300 --> 00:38:45,300 Hello. 1002 00:38:45,367 --> 00:38:46,222 -[Robert] Hey. -[Jeanette] Hi. 1003 00:38:46,222 --> 00:38:46,300 -[Robert] Hey. -[Jeanette] Hi. 1004 00:38:46,367 --> 00:38:47,700 Look at that shirt you have on. 1005 00:38:47,767 --> 00:38:49,367 -I know. -[Lynn] You match the restaurant. 1006 00:38:49,367 --> 00:38:50,667 The sunny is fun now, huh? 1007 00:38:50,667 --> 00:38:52,967 -It is. It's beautiful. -Congratulations. 1008 00:38:52,967 --> 00:38:53,867 Thank you. 1009 00:38:53,867 --> 00:38:55,700 -What do you think? -I love it. 1010 00:38:55,767 --> 00:38:57,667 -Good. -Thank you so much. 1011 00:38:57,667 --> 00:39:00,800 -You're welcome. -I know how hard work this is. 1012 00:39:00,867 --> 00:39:02,133 [Robert] This is your moment. 1013 00:39:02,133 --> 00:39:03,600 Where you're going to get up and you're going to go out, 1014 00:39:03,667 --> 00:39:05,467 and you're going to invite people into your new restaurant. 1015 00:39:06,000 --> 00:39:07,000 Off you go. 1016 00:39:07,400 --> 00:39:08,367 Okay. 1017 00:39:12,166 --> 00:39:13,867 Hello, everybody. 1018 00:39:13,867 --> 00:39:16,222 Welcome to the new Sunnyside Cafe. 1019 00:39:16,222 --> 00:39:17,467 Welcome to the new Sunnyside Cafe. 1020 00:39:17,467 --> 00:39:18,667 Come on in. 1021 00:39:18,667 --> 00:39:22,266 [indistinct chatter] 1022 00:39:23,367 --> 00:39:24,700 Honestly, love the decor. 1023 00:39:24,767 --> 00:39:26,166 I think it looks great. 1024 00:39:26,166 --> 00:39:28,266 It's really bright, it's really inviting, I love it. 1025 00:39:28,266 --> 00:39:30,700 It's definitely a lot happier than it was before. 1026 00:39:30,767 --> 00:39:33,000 [Robert] So, really, you watch the flow. 1027 00:39:33,066 --> 00:39:34,266 Not like she did yesterday. 1028 00:39:34,266 --> 00:39:36,000 Yeah, I'm excited. I'm excited. 1029 00:39:36,066 --> 00:39:37,767 [Robert narrating] What I'm looking for in the front of house 1030 00:39:37,767 --> 00:39:39,467 is to see Abby take charge. 1031 00:39:39,467 --> 00:39:42,266 Stella, honey, don't forget to prebus your tables out there, okay? 1032 00:39:42,266 --> 00:39:43,700 Thank you. 1033 00:39:43,700 --> 00:39:45,367 [Robert narrating] And for Jeanette to stop micromanaging 1034 00:39:45,367 --> 00:39:46,222 and embrace her new role as the face of this restaurant. 1035 00:39:46,222 --> 00:39:48,200 and embrace her new role as the face of this restaurant. 1036 00:39:48,266 --> 00:39:50,800 -Hi, welcome. -Thank you. 1037 00:39:50,867 --> 00:39:52,667 Very confident in this menu. 1038 00:39:52,667 --> 00:39:54,700 -Hi, welcome to Sunnyside. -Hi. 1039 00:39:54,767 --> 00:39:56,433 Good to see you. 1040 00:39:57,800 --> 00:40:00,500 [Robert narrating] In the kitchen, I want to see if Brian can hold his own. 1041 00:40:00,567 --> 00:40:02,266 Chicken fried steak omelets working. 1042 00:40:02,266 --> 00:40:04,500 [Robert narrating] And get food out of the kitchen quickly. 1043 00:40:04,567 --> 00:40:07,667 Three poppies out, one home-fried chicken omelette out. 1044 00:40:07,667 --> 00:40:11,600 [indistinct chatter] 1045 00:40:11,667 --> 00:40:14,066 [customer 1] The pancakes are really nice and fluffy. 1046 00:40:14,567 --> 00:40:15,967 So delicious. 1047 00:40:15,967 --> 00:40:16,222 You can tell really good diner by their corned beef hash. 1048 00:40:16,222 --> 00:40:18,967 You can tell really good diner by their corned beef hash. 1049 00:40:18,967 --> 00:40:21,667 And, frankly, everything's just amazing. 1050 00:40:24,867 --> 00:40:25,967 Guys, how's it going? 1051 00:40:25,967 --> 00:40:27,200 -Good. -[Jeanette] Good. 1052 00:40:27,266 --> 00:40:29,300 Customers are loving it. They're loving it. 1053 00:40:29,367 --> 00:40:31,600 -[Brian] Awesome. -And I can't believe how fast this is coming up. 1054 00:40:31,667 --> 00:40:32,800 You're doing a great job. 1055 00:40:32,867 --> 00:40:35,000 -Thank you. -[cook] Thank you. 1056 00:40:35,066 --> 00:40:38,000 [Robert narrating] Both Abby and Jeanette have taken to their new roles. 1057 00:40:38,066 --> 00:40:40,867 Missy, Abby is in charge of the front of the house now. 1058 00:40:40,867 --> 00:40:43,100 [Robert narrating] Jeanette can finally relax with her family 1059 00:40:43,166 --> 00:40:44,667 and enjoy her restaurant. 1060 00:40:44,667 --> 00:40:46,222 [David] I'm incredibly proud of my mom. 1061 00:40:46,222 --> 00:40:46,867 [David] I'm incredibly proud of my mom. 1062 00:40:46,867 --> 00:40:48,900 What she's been able to accomplish last couple days, 1063 00:40:48,967 --> 00:40:50,266 it's just phenomenal. 1064 00:40:50,266 --> 00:40:53,266 [Jeanette] Thank you, Robert, for giving me my life back. 1065 00:40:53,266 --> 00:40:54,867 This is my Sunnyside. 1066 00:40:54,867 --> 00:40:57,100 This is totally my Sunnyside. 1067 00:40:59,200 --> 00:41:00,266 [woman] Oh, yeah. 1068 00:41:00,266 --> 00:41:01,567 [all laughing] 1069 00:41:01,567 --> 00:41:03,100 Yesterday, I walked into a restaurant 1070 00:41:03,166 --> 00:41:05,600 where Jeanette was a broken human being. 1071 00:41:05,667 --> 00:41:07,900 Today, I'm walking out of a restaurant. 1072 00:41:07,967 --> 00:41:09,200 There's a proud legacy 1073 00:41:09,266 --> 00:41:11,667 for Jeanette and her whole family. 1074 00:41:11,667 --> 00:41:13,700 [cheering and applause] 1075 00:41:15,000 --> 00:41:16,166 [Jeanette] Thank you so much. 1076 00:41:16,166 --> 00:41:16,222 You're so welcome. 1077 00:41:16,222 --> 00:41:17,266 You're so welcome. 1078 00:41:19,567 --> 00:41:21,567 [cheering and applause continues] 1079 00:41:25,900 --> 00:41:27,367 -[customer 2 whistles] -[Jeanette laughs] 1080 00:41:30,767 --> 00:41:33,100 The restaurant put a wedge in our marriage. 1081 00:41:33,100 --> 00:41:34,600 -Do you need help? -No. 1082 00:41:34,667 --> 00:41:36,867 Any little thing and she's going to tear up. 1083 00:41:36,867 --> 00:41:38,667 I'm like, totally broken. 1084 00:41:39,567 --> 00:41:40,967 You've got to work together. 1085 00:41:40,967 --> 00:41:43,667 My biggest concern is your low self-esteem. 1086 00:41:43,667 --> 00:41:45,166 You have to be a leader. 1087 00:41:45,166 --> 00:41:46,222 Get back in there and own it. 1088 00:41:46,222 --> 00:41:47,266 Get back in there and own it. 1089 00:41:47,266 --> 00:41:49,667 [Lynn] Let's go. Come on, guys. 1090 00:41:49,667 --> 00:41:51,667 I am not going to be a pushover anymore. 1091 00:41:51,667 --> 00:41:52,767 I want you to make money. 1092 00:41:52,767 --> 00:41:54,600 -Delicious -This is so good. 1093 00:41:54,667 --> 00:41:57,166 We're a team. This doesn't fail no matter what. 1094 00:41:57,166 --> 00:41:57,800 Open your eyes.