1
00:00:00,767 --> 00:00:01,767
[Robert] The Balanced Chef
2
00:00:01,767 --> 00:00:02,700
was started as
a simple way to eat well.
3
00:00:02,767 --> 00:00:03,967
It's gonna be
very difficult for you
4
00:00:03,967 --> 00:00:06,200
'cause you think that
you're right on everything.
5
00:00:06,266 --> 00:00:07,767
-I'm burning out.
-Why are you burning out?
6
00:00:07,767 --> 00:00:09,367
I have brain cancer.
7
00:00:09,367 --> 00:00:10,467
[Robert] I know you're sick,
8
00:00:10,467 --> 00:00:12,667
but I'm too soft, this fails.
9
00:00:12,667 --> 00:00:14,367
I got two meals going up.
10
00:00:14,367 --> 00:00:16,367
Feeding food in a restaurant
11
00:00:16,367 --> 00:00:17,367
that's microwaved!
12
00:00:17,367 --> 00:00:18,667
Our food does taste good.
13
00:00:18,667 --> 00:00:20,567
So, this is a ready
to eat salmon...
14
00:00:20,567 --> 00:00:21,767
[imitates retching]
15
00:00:21,767 --> 00:00:23,200
You tell me, "Oh,
my family, my family,
16
00:00:23,266 --> 00:00:24,467
I would drop everything
for my family."
17
00:00:24,467 --> 00:00:25,367
Yet, you don't.
18
00:00:25,367 --> 00:00:26,667
I don't wanna be that person.
19
00:00:26,667 --> 00:00:28,767
But then you need to change.
20
00:00:28,767 --> 00:00:30,000
[Robert] Come on, let's go!
21
00:00:30,000 --> 00:00:30,100
[Robert] Come on, let's go!
22
00:00:30,100 --> 00:00:32,200
I am ready for a change,
I embrace it. I need it.
23
00:00:32,266 --> 00:00:33,800
[Robert] We're gonna start
changing the kitchen.
24
00:00:33,867 --> 00:00:34,767
[owner] Absolutely incredible.
25
00:00:34,767 --> 00:00:35,800
[Robert] Open your eyes.
26
00:00:37,300 --> 00:00:38,600
Ho...ly.
27
00:00:53,100 --> 00:00:55,367
I'm just outside of Syracuse,
28
00:00:55,367 --> 00:00:57,667
heading to the small town
of Rome, New York.
29
00:00:58,500 --> 00:00:59,867
I'm on my way to meet Brian,
30
00:00:59,867 --> 00:01:00,000
the owner of
The Balanced Chef.
31
00:01:00,000 --> 00:01:02,500
the owner of
The Balanced Chef.
32
00:01:02,567 --> 00:01:04,200
What does that
conjure up to me?
33
00:01:04,266 --> 00:01:05,166
Um...
34
00:01:05,166 --> 00:01:06,367
I'm not sure.
35
00:01:06,367 --> 00:01:07,567
But I'm about to find out.
36
00:01:10,000 --> 00:01:11,467
-Buffalo salad.
-Thank you.
37
00:01:11,467 --> 00:01:12,500
And the shake is coming out,
38
00:01:12,567 --> 00:01:13,667
I'll get utensils right now.
39
00:01:13,667 --> 00:01:14,867
I'm Brian Donovan,
40
00:01:14,867 --> 00:01:16,166
owner of The Balanced Chef.
41
00:01:16,166 --> 00:01:20,066
I started as a meal prep
company in 2015.
42
00:01:20,066 --> 00:01:22,066
We first operated
43
00:01:22,066 --> 00:01:23,467
as an e-commerce company.
44
00:01:23,467 --> 00:01:24,967
The food was frozen,
45
00:01:24,967 --> 00:01:26,667
and customers would go online,
46
00:01:26,667 --> 00:01:27,600
choose their meals
47
00:01:27,667 --> 00:01:28,967
and select
the pick-up location.
48
00:01:28,967 --> 00:01:30,000
Or we would ship it
right to their house.
49
00:01:30,000 --> 00:01:31,266
Or we would ship it
right to their house.
50
00:01:31,266 --> 00:01:32,567
It grew year over year.
51
00:01:32,567 --> 00:01:34,567
And after a while,
I figured,
52
00:01:34,567 --> 00:01:36,266
since I have my own kitchen,
53
00:01:36,266 --> 00:01:38,667
I'd be foolish not to put
a little store front
in front of it.
54
00:01:38,667 --> 00:01:39,700
-There you are, folks.
-Thank you.
55
00:01:39,767 --> 00:01:40,800
You're welcome.
56
00:01:40,800 --> 00:01:45,667
So, the restaurant started
in May 3rd of 2021.
57
00:01:45,667 --> 00:01:46,700
Can I help, who's next?
58
00:01:46,700 --> 00:01:49,000
So, I still kept
the meal prep business
59
00:01:49,066 --> 00:01:51,266
and now I also have
this restaurant.
60
00:01:51,266 --> 00:01:53,800
Okay, ladies, you're all set.
You can sit at a table.
61
00:01:53,867 --> 00:01:54,767
[Brian] So, here
at the restaurant,
62
00:01:54,767 --> 00:01:57,700
our menu consists
of premade meals
63
00:01:57,767 --> 00:02:00,000
that we heat for
our customers who eat here.
64
00:02:00,000 --> 00:02:00,100
that we heat for
our customers who eat here.
65
00:02:00,166 --> 00:02:02,600
In addition to that,
we have wraps, sandwiches,
66
00:02:02,667 --> 00:02:04,467
salads, protein shakes,
smoothies...
67
00:02:04,467 --> 00:02:05,567
We're kind of took the cross
68
00:02:05,567 --> 00:02:07,867
between fast food
and healthy food,
69
00:02:07,867 --> 00:02:08,767
and merged it together.
70
00:02:09,567 --> 00:02:10,767
Growing up, I loved cooking.
71
00:02:10,767 --> 00:02:12,767
I loved making something
and serving it to people,
72
00:02:12,767 --> 00:02:14,266
putting a smile on their face.
73
00:02:14,266 --> 00:02:17,700
So, it was in 2007,
74
00:02:17,767 --> 00:02:20,000
I decided to go
to culinary school.
75
00:02:20,066 --> 00:02:21,367
And then after graduating
76
00:02:21,367 --> 00:02:23,867
I worked in the kitchen
for a big restaurant
77
00:02:23,867 --> 00:02:26,266
for roughly four years.
78
00:02:26,266 --> 00:02:27,367
And later,
79
00:02:27,367 --> 00:02:29,867
I was the executive chef
of a state university.
80
00:02:29,867 --> 00:02:30,000
And I was doing great,
81
00:02:30,000 --> 00:02:31,600
And I was doing great,
82
00:02:31,667 --> 00:02:33,100
but I wanted to be
my own boss.
83
00:02:33,166 --> 00:02:36,367
So, that's when I started
the meal prep company.
84
00:02:36,367 --> 00:02:38,100
And at that point things
were going great,
85
00:02:38,166 --> 00:02:40,000
you know, close to
a million dollars in sales.
86
00:02:40,066 --> 00:02:41,367
The business skyrocketed.
87
00:02:41,367 --> 00:02:43,767
So that in January of 2020,
88
00:02:43,767 --> 00:02:46,367
I signed the agreement
to start construction
89
00:02:46,367 --> 00:02:48,200
to open this place up.
90
00:02:48,266 --> 00:02:49,767
And a couple weeks later,
91
00:02:49,767 --> 00:02:50,867
I wake up one morning
92
00:02:50,867 --> 00:02:52,367
and I have a headache
93
00:02:52,367 --> 00:02:54,767
like I've never had
in my life before.
94
00:02:54,767 --> 00:02:56,967
The next thing I know,
I wake up in the hospital.
95
00:02:57,700 --> 00:03:00,000
And I have a doctor telling me
96
00:03:00,000 --> 00:03:00,266
And I have a doctor telling me
97
00:03:00,266 --> 00:03:02,467
that I have, uh, brain cancer.
98
00:03:03,300 --> 00:03:04,800
When you're told
that you have cancer,
99
00:03:06,266 --> 00:03:07,166
it's surreal.
100
00:03:07,166 --> 00:03:08,367
But fortunately,
101
00:03:08,367 --> 00:03:10,967
I had the tumor removed.
102
00:03:10,967 --> 00:03:12,767
And they got all
the cancer out.
103
00:03:12,767 --> 00:03:14,667
You know, I had to learn
how to walk again.
104
00:03:14,667 --> 00:03:17,367
I had to learn how
to do a lot of things again.
105
00:03:17,367 --> 00:03:20,166
So, coming back to work
was not easy.
106
00:03:20,166 --> 00:03:22,667
And boom, Covid hits.
107
00:03:22,667 --> 00:03:24,767
It was just, like,
the perfect storm
108
00:03:24,767 --> 00:03:26,467
of everything bad happening.
109
00:03:26,467 --> 00:03:28,100
Since then,
it's been difficult.
110
00:03:28,100 --> 00:03:29,567
All right, I gotta say it
one more time.
111
00:03:29,567 --> 00:03:30,000
Put the covers down.
112
00:03:30,000 --> 00:03:31,667
Put the covers down.
113
00:03:31,667 --> 00:03:33,767
It's pretty frustrating
trying to manage everything.
114
00:03:33,767 --> 00:03:35,066
And I'm struggling.
115
00:03:35,600 --> 00:03:36,667
How you doing?
116
00:03:37,266 --> 00:03:38,266
It doesn't end.
117
00:03:38,266 --> 00:03:39,667
[Tracy] I met Brian
at a college.
118
00:03:39,667 --> 00:03:41,467
And he was the executive
chef there.
119
00:03:41,467 --> 00:03:43,000
And he asked me to work here.
120
00:03:43,066 --> 00:03:44,667
Why don't you go home?
You're tired.
121
00:03:44,667 --> 00:03:46,000
I just got here, though.
122
00:03:46,000 --> 00:03:48,166
[Tracy] Sometimes, you know,
he's very stubborn.
123
00:03:48,166 --> 00:03:50,967
It's his business,
so he wants to do it all.
124
00:03:50,967 --> 00:03:54,266
And when people
want to help him,
125
00:03:54,266 --> 00:03:55,867
sometimes he struggles
with that.
126
00:03:57,166 --> 00:03:59,767
[Brian] Since Covid
and my cancer,
127
00:03:59,767 --> 00:04:00,000
I'm deeper and deeper
into this hole.
128
00:04:00,000 --> 00:04:02,367
I'm deeper and deeper
into this hole.
129
00:04:02,367 --> 00:04:04,367
In April of this year
130
00:04:04,367 --> 00:04:05,367
is when we started to,
131
00:04:05,367 --> 00:04:06,900
you know, operate
in the negative.
132
00:04:06,967 --> 00:04:10,266
And I owe, you know,
probably 300,000 dollars.
133
00:04:10,266 --> 00:04:13,300
I started going through
personal problems at home
134
00:04:13,367 --> 00:04:14,667
and I'm currently going
135
00:04:14,667 --> 00:04:15,500
through a separation
right now.
136
00:04:16,200 --> 00:04:17,266
We have two kids.
137
00:04:17,266 --> 00:04:19,400
And I wanna be there for them.
138
00:04:19,467 --> 00:04:22,166
But my anxiety
is through the roof.
139
00:04:22,166 --> 00:04:24,166
I've literally gotten
on the floor
140
00:04:24,166 --> 00:04:27,667
on my hands and knees
and cried many times
141
00:04:27,667 --> 00:04:29,767
because I just
feel overwhelmed.
142
00:04:29,767 --> 00:04:30,000
Lost.
143
00:04:30,000 --> 00:04:31,166
Lost.
144
00:04:31,166 --> 00:04:34,467
But I don't wanna
give up on this place.
145
00:04:34,467 --> 00:04:37,900
I sacrificed my time,
my money, my energy,
146
00:04:37,967 --> 00:04:39,700
my family, my friends...
147
00:04:40,266 --> 00:04:41,500
myself.
148
00:04:41,567 --> 00:04:43,667
This restaurant is
very important to me,
149
00:04:43,667 --> 00:04:45,867
so if this place
ever had to close,
150
00:04:46,500 --> 00:04:47,600
it would absolutely crush me.
151
00:04:53,567 --> 00:04:54,567
[Robert] So, here we are.
152
00:04:54,567 --> 00:04:56,367
Um, at the front it says...
153
00:04:56,367 --> 00:04:57,400
a lot of things.
154
00:04:57,467 --> 00:04:59,200
"Breakfast", "lunch",
"salads", "coffee",
155
00:04:59,266 --> 00:05:00,000
"quesadilla",
"protein shakes",
156
00:05:00,000 --> 00:05:00,667
"quesadilla",
"protein shakes",
157
00:05:00,667 --> 00:05:01,734
"home delivery..."
158
00:05:01,767 --> 00:05:04,800
I mean, a lot of information
on that door, um...
159
00:05:05,667 --> 00:05:07,467
maybe too much
information for me.
160
00:05:07,467 --> 00:05:08,667
But we'll see, right?
161
00:05:17,767 --> 00:05:18,867
I walk in...
162
00:05:18,867 --> 00:05:21,200
it looks to me like
it's a grab-and-go.
163
00:05:21,266 --> 00:05:22,467
Grab-and-go drinks,
164
00:05:22,467 --> 00:05:24,066
grab-and-go food,
165
00:05:24,066 --> 00:05:25,767
protein... stuff.
166
00:05:25,767 --> 00:05:28,000
Then here, this is
where you pay.
167
00:05:28,000 --> 00:05:29,567
Obviously, you walk up,
168
00:05:29,567 --> 00:05:30,000
you order your things...
169
00:05:30,000 --> 00:05:31,567
you order your things...
170
00:05:31,567 --> 00:05:33,600
Uh, lots of workout stuff.
171
00:05:33,667 --> 00:05:35,767
That really annoys me,
that door,
172
00:05:35,767 --> 00:05:37,300
because that's
the first thing I see.
173
00:05:37,367 --> 00:05:39,066
The tables look good,
174
00:05:39,066 --> 00:05:40,767
chairs look pretty good.
175
00:05:40,767 --> 00:05:43,200
And the place is
unusually clean.
176
00:05:43,266 --> 00:05:44,800
Normally, I don't find that.
177
00:05:44,867 --> 00:05:48,100
So now, I get
the story from Brian.
178
00:05:48,166 --> 00:05:50,567
Brian! Come in
the restaurant, please!
179
00:05:50,567 --> 00:05:52,000
-How you doing?
-Chef...
180
00:05:52,000 --> 00:05:53,266
-Just take a seat.
-Yes, sir.
181
00:05:56,100 --> 00:05:57,667
[Robert sighing]
182
00:05:57,667 --> 00:05:59,567
Well, first of all,
place was clean.
183
00:05:59,567 --> 00:06:00,000
-Congratulations.
-Thank you.
184
00:06:00,000 --> 00:06:00,867
-Congratulations.
-Thank you.
185
00:06:01,500 --> 00:06:03,166
But what is it?
186
00:06:03,166 --> 00:06:05,166
We started as
a meal prep company.
187
00:06:05,166 --> 00:06:07,367
So, customers can
order online and we ship.
188
00:06:07,367 --> 00:06:10,867
And I figured, why not build
a storefront with it
189
00:06:10,867 --> 00:06:13,300
so customers can come
to a restaurant as well.
190
00:06:13,367 --> 00:06:15,567
What's your experience
in cooking?
191
00:06:15,567 --> 00:06:17,000
Been cooking my whole life.
192
00:06:17,066 --> 00:06:19,667
I went to culinary school
at CIA.
193
00:06:19,667 --> 00:06:22,600
Okay, what does
The Balanced Chef
mean to you?
194
00:06:22,667 --> 00:06:25,467
The Balanced Chef was started
as a simple way to eat well.
195
00:06:25,467 --> 00:06:27,266
If you look
on the front window,
196
00:06:27,266 --> 00:06:28,867
you got so much stuff there,
197
00:06:28,867 --> 00:06:30,000
"breakfast", "lunch",
"salads", "coffee",
198
00:06:30,000 --> 00:06:31,467
"breakfast", "lunch",
"salads", "coffee",
199
00:06:31,467 --> 00:06:32,800
uh, "quesadilla..."
200
00:06:32,867 --> 00:06:34,000
I think you're very confused.
201
00:06:35,000 --> 00:06:36,066
Customers are, too.
202
00:06:36,567 --> 00:06:37,967
Okay.
203
00:06:37,967 --> 00:06:41,266
So, 2021, what was
your revenue?
204
00:06:41,266 --> 00:06:43,667
Probably around
600,000 dollars.
205
00:06:43,667 --> 00:06:45,166
600,000 dollars.
206
00:06:45,166 --> 00:06:46,400
What was the net profit?
207
00:06:48,567 --> 00:06:49,667
I don't have those numbers.
208
00:06:52,000 --> 00:06:54,000
What is the revenue
versus your food?
209
00:06:54,066 --> 00:06:55,200
You can't tell me, right?
210
00:06:56,166 --> 00:06:57,567
I just knew the bills
were getting paid
211
00:06:57,567 --> 00:06:59,667
but, you know,
I didn't know the numbers.
212
00:06:59,667 --> 00:07:00,000
So, here's my question, Brian.
213
00:07:00,000 --> 00:07:01,867
So, here's my question, Brian.
214
00:07:01,867 --> 00:07:03,200
You're a trained chef, right?
215
00:07:03,266 --> 00:07:04,567
Correct.
216
00:07:04,567 --> 00:07:05,667
What do we train you in?
217
00:07:06,400 --> 00:07:08,600
-Food cost, labor cost.
-Yeah.
218
00:07:08,667 --> 00:07:10,900
Why were you taught it
219
00:07:10,967 --> 00:07:13,066
and why do you
not implement it
220
00:07:13,066 --> 00:07:14,200
in your own business?
221
00:07:14,266 --> 00:07:15,100
'Cause you know this
222
00:07:15,166 --> 00:07:16,567
in every place
you have worked.
223
00:07:16,567 --> 00:07:18,767
[clicks tongue]
I don't have an answer.
224
00:07:18,767 --> 00:07:19,900
Mistake number one, right?
225
00:07:21,066 --> 00:07:23,000
Okay, last year
what was your revenue?
226
00:07:24,200 --> 00:07:27,500
Just under 500,000 dollars.
227
00:07:27,567 --> 00:07:29,700
-So you want backwards?
-Yes.
228
00:07:29,767 --> 00:07:30,000
Why do you think that is?
229
00:07:30,000 --> 00:07:31,166
Why do you think that is?
230
00:07:33,767 --> 00:07:35,100
[sighing]
231
00:07:36,467 --> 00:07:38,467
I think lots of reasons,
but I'm burning out.
232
00:07:39,166 --> 00:07:40,266
Why are you burning out?
233
00:07:40,967 --> 00:07:42,767
Well, in January of 2020
234
00:07:43,567 --> 00:07:45,200
I'd just signed papers
235
00:07:45,266 --> 00:07:47,166
to have construction
starting here.
236
00:07:48,400 --> 00:07:50,600
And the next thing I know,
I woke up in the ER.
237
00:07:51,367 --> 00:07:53,467
Apparently I had a seizure.
238
00:07:53,467 --> 00:07:56,100
And the seizure revealed
that I had brain cancer.
239
00:07:57,166 --> 00:07:59,100
Front left lobe migraine.
240
00:07:59,166 --> 00:08:00,000
-Sorry to hear that.
-Thank you.
241
00:08:00,000 --> 00:08:00,800
-Sorry to hear that.
-Thank you.
242
00:08:00,867 --> 00:08:02,500
Um, had the cancer removed.
243
00:08:03,367 --> 00:08:05,500
After a successful surgery,
244
00:08:06,500 --> 00:08:08,700
I went back to work.
245
00:08:09,467 --> 00:08:11,100
But about a week ago,
246
00:08:11,166 --> 00:08:13,100
when I went into an MRI,
247
00:08:13,100 --> 00:08:15,800
um, we found out that
the cancer came back.
248
00:08:15,867 --> 00:08:17,166
-And--
-Same place, different place?
249
00:08:17,166 --> 00:08:18,166
Same place, yep.
250
00:08:18,166 --> 00:08:20,166
And it's treatable.
251
00:08:20,166 --> 00:08:22,800
But I don't know how much
more I can take on.
252
00:08:22,867 --> 00:08:25,467
I'm supposed to take stress
off of my plate...
253
00:08:27,667 --> 00:08:28,533
Are you married?
254
00:08:28,567 --> 00:08:30,000
Going through
a separation right now.
255
00:08:30,000 --> 00:08:30,300
Going through
a separation right now.
256
00:08:30,367 --> 00:08:31,300
You have children?
257
00:08:31,367 --> 00:08:32,767
Yes, we do have two children.
258
00:08:32,767 --> 00:08:33,867
How old are your kids?
259
00:08:33,867 --> 00:08:35,100
My kids are four and six.
260
00:08:36,166 --> 00:08:39,367
How do you balance
work life and home life?
261
00:08:40,066 --> 00:08:41,066
[clicks tongue]
262
00:08:41,500 --> 00:08:42,500
I don't.
263
00:08:42,567 --> 00:08:43,867
So, why keep this?
264
00:08:43,867 --> 00:08:45,667
Why... why do this?
265
00:08:45,667 --> 00:08:47,900
I know that I've always
wanted to be my own boss.
266
00:08:47,967 --> 00:08:50,000
And I built
this beautiful thing
267
00:08:50,066 --> 00:08:51,467
and I don't wanna fail.
268
00:08:52,200 --> 00:08:53,266
Okay.
269
00:08:53,266 --> 00:08:54,600
I wanna see a service.
270
00:08:54,667 --> 00:08:56,166
We'll do what
you normally do,
271
00:08:56,166 --> 00:08:58,166
I'll watch, and we'll see
how your system is.
272
00:08:58,166 --> 00:08:59,300
Yes, sir.
273
00:09:01,100 --> 00:09:04,467
The number one problem
I find right now is confusion.
274
00:09:04,467 --> 00:09:05,667
When you grab in the door
275
00:09:05,667 --> 00:09:07,300
and there's grab-and-go meals,
276
00:09:07,367 --> 00:09:09,066
and there's a menu here,
277
00:09:09,066 --> 00:09:12,166
there's protein powders
and bars in the corner,
278
00:09:12,166 --> 00:09:13,266
and clothing.
279
00:09:13,266 --> 00:09:15,300
So, what is The Balanced Chef?
280
00:09:15,367 --> 00:09:17,400
But also, Brian can't tell me
281
00:09:17,467 --> 00:09:19,367
he's made any money
whatsoever.
282
00:09:19,367 --> 00:09:20,900
So, you know, one side,
283
00:09:20,967 --> 00:09:22,000
I gotta be sympathetic,
284
00:09:22,000 --> 00:09:23,367
he's going through a divorce,
285
00:09:23,367 --> 00:09:25,300
he's got two kids,
he's got brain cancer.
286
00:09:25,367 --> 00:09:27,166
But I'm too soft,
287
00:09:27,166 --> 00:09:28,767
this fails, and then what?
288
00:09:30,166 --> 00:09:32,667
All right, just get ready for
all the hot sandwich stuff.
289
00:09:32,667 --> 00:09:34,200
Hi, welcome, everybody.
290
00:09:35,066 --> 00:09:36,100
Hi.
291
00:09:36,100 --> 00:09:37,100
[man] Hello.
292
00:09:37,100 --> 00:09:38,166
Can I help who's next?
293
00:09:40,100 --> 00:09:41,700
[Tracy] I can help
the next person in line.
294
00:09:41,767 --> 00:09:43,767
-Can I get this heated up?
-Yeah, sure.
295
00:09:43,767 --> 00:09:45,900
[Robert] Right off the bat,
I'm confused about the flow
296
00:09:45,967 --> 00:09:47,100
in the front of house.
297
00:09:47,100 --> 00:09:48,367
-Oh, I had the...
-Yeah.
298
00:09:48,367 --> 00:09:51,000
Yeah, you have
to get your drink
out of the refrigerator.
299
00:09:51,066 --> 00:09:52,567
[Robert] And I'm not
the only one.
300
00:09:52,567 --> 00:09:53,667
[man] That was
a little confusing
301
00:09:53,667 --> 00:09:55,000
about you get your own drinks
302
00:09:55,066 --> 00:09:57,166
after you order
and back out again.
303
00:09:57,166 --> 00:09:58,867
It's kind of an odd design.
304
00:09:58,867 --> 00:10:00,000
There's the retail
around one side,
305
00:10:00,000 --> 00:10:01,000
There's the retail
around one side,
306
00:10:01,066 --> 00:10:02,867
but then there's
the menu, so...
307
00:10:02,867 --> 00:10:04,200
it doesn't scream restaurant.
308
00:10:04,266 --> 00:10:05,367
I'd like to get this
heated up.
309
00:10:05,367 --> 00:10:06,900
Oh, you would like this
heated up now to eat?
310
00:10:06,967 --> 00:10:08,133
All righty.
311
00:10:08,133 --> 00:10:09,200
[Robert] Is clear that Brian
is running around
312
00:10:09,266 --> 00:10:10,567
doing way too much.
313
00:10:10,567 --> 00:10:12,166
He's working the register...
314
00:10:12,166 --> 00:10:14,000
You said sausage,
egg and cheddar, correct?
315
00:10:14,000 --> 00:10:15,500
[Robert] He's serving
the tables...
316
00:10:15,567 --> 00:10:17,200
-Very welcome.
-And he's in the kitchen.
317
00:10:17,266 --> 00:10:18,367
Kent, you have
a Strawberry Banana
318
00:10:18,367 --> 00:10:20,000
and Blueberry Bliss
behind you.
319
00:10:20,000 --> 00:10:21,700
Here's your ticket
for the Bliss
and the Strawberry.
320
00:10:21,767 --> 00:10:24,166
Once it's all finished,
please throw out the ticket.
321
00:10:24,166 --> 00:10:26,467
[Robert] No wonder
Brian's so stressed out.
322
00:10:26,467 --> 00:10:28,700
It's absolute chaos back here.
323
00:10:28,767 --> 00:10:30,000
And he's trying
to do too much.
324
00:10:30,000 --> 00:10:30,266
And he's trying
to do too much.
325
00:10:30,266 --> 00:10:31,300
How long have
you worked here?
326
00:10:31,367 --> 00:10:33,700
Since we opened,
uh, two years ago,
327
00:10:33,767 --> 00:10:34,800
two-and-a-half years.
328
00:10:34,867 --> 00:10:35,900
What's it like
to work with Brian?
329
00:10:35,967 --> 00:10:37,367
I think he's overwhelmed.
330
00:10:37,367 --> 00:10:39,100
And sometimes he just leaves
331
00:10:39,100 --> 00:10:42,700
and then it leaves, like,
just really Kent and I there.
332
00:10:43,500 --> 00:10:45,166
We kinda know
what we're doing,
333
00:10:45,166 --> 00:10:46,300
but we really don't.
334
00:10:46,367 --> 00:10:47,300
Who's Kent?
335
00:10:47,367 --> 00:10:48,667
Kent is the cook.
336
00:10:48,667 --> 00:10:52,567
Kent is the one that says
"Hard work" on his back.
337
00:10:53,266 --> 00:10:54,900
Take this hot dish, serve 'em.
338
00:10:55,567 --> 00:10:57,000
[Robert] Kent seems capable.
339
00:10:57,000 --> 00:10:58,066
The parm is out.
340
00:10:58,066 --> 00:10:59,800
[Robert] He's cooking
some fresh food,
341
00:10:59,867 --> 00:11:00,000
but a lot of so-called
cooking here
342
00:11:00,000 --> 00:11:02,066
but a lot of so-called
cooking here
343
00:11:02,066 --> 00:11:04,900
is microwaving
the pre-made to-go meals.
344
00:11:04,967 --> 00:11:06,200
I got two meals going up.
345
00:11:06,266 --> 00:11:08,200
-Okay.
-I'll try to come back
in three minutes.
346
00:11:08,266 --> 00:11:10,800
[Robert] Confusion is
the name of the game here.
347
00:11:10,867 --> 00:11:12,600
It's not a restaurant,
it's a, um...
348
00:11:13,467 --> 00:11:14,767
I don't know what it is yet.
349
00:11:18,767 --> 00:11:20,000
-I got two meals going up.
-Okay.
350
00:11:20,000 --> 00:11:22,166
[Robert] Confusion is
the name of the game here.
351
00:11:22,166 --> 00:11:23,900
It's not a restaurant,
it's a, um...
352
00:11:24,600 --> 00:11:26,166
I don't know what it is yet.
353
00:11:26,166 --> 00:11:28,400
The systems in the kitchen
are a disaster,
354
00:11:28,467 --> 00:11:29,900
but the real problem here
355
00:11:29,967 --> 00:11:31,367
is the food they are serving.
356
00:11:31,367 --> 00:11:32,867
I've never seen a restaurant
357
00:11:32,867 --> 00:11:36,000
serve frozen to-go food
to customers.
358
00:11:36,000 --> 00:11:38,467
Let me ask you a question,
what is this restaurant?
359
00:11:38,467 --> 00:11:42,700
It's kinda like a grab-and-go
meal prep restaurant.
360
00:11:42,767 --> 00:11:44,367
[Robert] So, how do you feel
about frozen food?
361
00:11:44,367 --> 00:11:45,567
'Cause you're eating it.
362
00:11:45,567 --> 00:11:47,567
I would have expected
to take it home,
not eat it here.
363
00:11:47,567 --> 00:11:47,802
The Balanced Chef,
when we were born,
364
00:11:47,802 --> 00:11:49,667
The Balanced Chef,
when we were born,
365
00:11:49,667 --> 00:11:52,066
it was the grab-and-go meals.
366
00:11:52,066 --> 00:11:54,066
So, why don't you
make that food
367
00:11:54,066 --> 00:11:56,266
to order in a restaurant?
368
00:11:56,266 --> 00:11:58,600
You've been in business
in restaurants all your life.
369
00:11:58,667 --> 00:11:59,900
You're a trained chef.
370
00:11:59,967 --> 00:12:01,467
[Brian] But every meal prep
company out there,
371
00:12:01,467 --> 00:12:03,400
every single one of them,
is a microwaveable meal.
372
00:12:03,467 --> 00:12:05,000
[Robert]
If you ship food, yes!
373
00:12:05,000 --> 00:12:06,367
Yes, and that's
what we're doing.
374
00:12:06,367 --> 00:12:08,100
No, you're feeding food
375
00:12:08,166 --> 00:12:10,667
in a restaurant
that's microwaved.
376
00:12:10,667 --> 00:12:12,467
Yes, you could still
have that to go,
377
00:12:12,467 --> 00:12:14,700
but why am I not making
it for a restaurant
378
00:12:14,767 --> 00:12:16,767
that people come in and eat
instead of this?
379
00:12:18,300 --> 00:12:19,467
It's confusing.
380
00:12:20,667 --> 00:12:21,600
End of story.
381
00:12:22,967 --> 00:12:24,166
Thank you all for coming.
382
00:12:27,000 --> 00:12:28,100
[Kent] I agree with Robert
383
00:12:28,100 --> 00:12:29,300
on a lot of
the things he said.
384
00:12:29,367 --> 00:12:31,900
So, hopefully Robert
can open Brian's eyes up
385
00:12:31,967 --> 00:12:33,266
to help him change.
386
00:12:36,000 --> 00:12:38,600
So, here I am. I just picked
two grab-and-go foods
387
00:12:38,667 --> 00:12:40,266
to be microwaved
for three minutes.
388
00:12:40,266 --> 00:12:42,066
Then I've ordered a salad
389
00:12:42,066 --> 00:12:44,100
and a French dip sandwich.
390
00:12:44,166 --> 00:12:46,367
And I'll, you know,
see how it goes.
391
00:12:50,266 --> 00:12:51,667
I have your cup.
392
00:12:51,667 --> 00:12:53,600
And I have the French dip,
393
00:12:53,667 --> 00:12:55,500
a salmon and feta cheese,
394
00:12:56,300 --> 00:12:59,166
and we have that
apple roasted pork.
395
00:12:59,166 --> 00:13:01,700
[Robert] So, this is
a ready-to-eat salmon meal.
396
00:13:04,567 --> 00:13:06,500
There's no seasoning
whatsoever, it's dry,
397
00:13:06,567 --> 00:13:08,367
and broccoli
that's overcooked.
398
00:13:08,367 --> 00:13:09,567
This is the pork.
399
00:13:11,667 --> 00:13:13,066
It's overcooked, you can see.
400
00:13:13,066 --> 00:13:14,266
[imitates retching]
401
00:13:15,500 --> 00:13:16,767
A salad...
402
00:13:16,767 --> 00:13:17,802
made with a dressing
that's, uh, you buy.
403
00:13:17,802 --> 00:13:20,000
made with a dressing
that's, uh, you buy.
404
00:13:20,066 --> 00:13:21,667
Of course, you don't
make anything here.
405
00:13:21,667 --> 00:13:23,166
It says on the window
right there.
406
00:13:23,166 --> 00:13:25,667
"Served fresh and fast."
407
00:13:25,667 --> 00:13:28,100
There's nothing fresh
about any of his food.
408
00:13:28,166 --> 00:13:29,467
This is the French dip.
409
00:13:31,667 --> 00:13:32,767
No seasoning.
410
00:13:37,867 --> 00:13:39,000
[retches dramatically]
411
00:13:40,200 --> 00:13:42,667
There is so much salt in that,
412
00:13:42,667 --> 00:13:45,100
it's like the ocean in a bowl.
413
00:13:45,667 --> 00:13:47,300
[retching dramatically]
414
00:13:48,467 --> 00:13:49,300
Wow.
415
00:13:50,166 --> 00:13:51,100
[shouting] Brian!
416
00:13:52,200 --> 00:13:53,166
Come in the restaurant!
417
00:13:57,567 --> 00:13:59,300
Take a big mouthful of that.
418
00:14:03,567 --> 00:14:04,567
-What do you taste?
-Salt.
419
00:14:06,266 --> 00:14:07,467
Salt.
420
00:14:07,467 --> 00:14:08,367
The last time I checked,
421
00:14:08,400 --> 00:14:09,967
jus was not supposed
to be salty.
422
00:14:10,867 --> 00:14:12,166
Not very good.
423
00:14:12,166 --> 00:14:13,600
None of it has taste.
424
00:14:14,800 --> 00:14:17,100
I feel that our food
does taste good.
425
00:14:17,100 --> 00:14:17,802
-Um...
-Really?
426
00:14:17,802 --> 00:14:18,100
-Um...
-Really?
427
00:14:18,100 --> 00:14:19,166
Get a fork,
428
00:14:19,166 --> 00:14:20,500
right behind you, try it.
429
00:14:20,567 --> 00:14:21,567
Tell me if that
tastes good.
430
00:14:25,100 --> 00:14:26,767
They're good,
they're just overcooked.
431
00:14:26,767 --> 00:14:29,266
Your execution of the product
432
00:14:30,100 --> 00:14:31,467
is non-existent.
433
00:14:31,467 --> 00:14:34,266
This is what you predicate
your success on!
434
00:14:34,266 --> 00:14:35,700
And you're a trained chef.
435
00:14:38,400 --> 00:14:39,467
Who made these recipes?
436
00:14:39,467 --> 00:14:40,500
I made a lot of them,
437
00:14:40,567 --> 00:14:42,700
but the chefs over the years
that I've had,
438
00:14:42,767 --> 00:14:44,400
they've also made
many of those recipes.
439
00:14:44,467 --> 00:14:45,367
Who makes all the prep?
440
00:14:45,367 --> 00:14:46,266
Myself, Kent.
441
00:14:46,700 --> 00:14:47,600
[shouting] Kent!
442
00:14:50,867 --> 00:14:52,867
So, what is your role here?
443
00:14:52,867 --> 00:14:54,867
Um, I guess you can
call it kitchen manager.
444
00:14:54,867 --> 00:14:56,767
And what is your background?
445
00:14:56,767 --> 00:14:59,567
Um, took two years of
culinary through high school,
446
00:14:59,567 --> 00:15:01,266
and been in and out
of restaurants ever since.
447
00:15:01,266 --> 00:15:04,066
Okay. Is this your first
position as a kitchen manager?
448
00:15:04,600 --> 00:15:05,867
Yeah.
449
00:15:05,867 --> 00:15:07,300
So, that means
you have to guide him?
450
00:15:08,367 --> 00:15:11,367
And you, and your headspace
being somewhere else,
451
00:15:11,867 --> 00:15:13,500
is not watching this.
452
00:15:13,567 --> 00:15:15,266
And this is why this happens.
453
00:15:15,266 --> 00:15:16,100
There's no leadership.
454
00:15:17,500 --> 00:15:17,802
Who does food cost?
455
00:15:17,802 --> 00:15:18,567
Who does food cost?
456
00:15:19,367 --> 00:15:20,200
[Brian sighs] No one.
457
00:15:20,867 --> 00:15:22,300
[Robert] No one?
458
00:15:22,367 --> 00:15:24,000
[loudly] Bring me
the profit and loss statement
459
00:15:24,000 --> 00:15:26,000
and the point-of-sale report.
460
00:15:28,967 --> 00:15:30,100
[sighs wearily]
461
00:15:30,166 --> 00:15:31,266
Let's have a look here.
462
00:15:32,667 --> 00:15:34,266
You know what
your food cost is today?
463
00:15:34,266 --> 00:15:35,266
I don't.
464
00:15:36,300 --> 00:15:39,166
Right now,
you're at 97% food cost.
465
00:15:40,300 --> 00:15:41,767
So, basically,
466
00:15:41,767 --> 00:15:42,867
you're running a charity.
467
00:15:46,500 --> 00:15:47,802
I'll ask you
this question again.
468
00:15:47,802 --> 00:15:47,867
I'll ask you
this question again.
469
00:15:49,000 --> 00:15:50,200
Why do you wanna do this?
470
00:15:51,066 --> 00:15:52,266
'Cause I know it can be fixed.
471
00:15:52,266 --> 00:15:54,100
So, now you give the answer
you think I want.
472
00:15:54,166 --> 00:15:56,066
Now give me the answer
from your heart.
473
00:15:56,066 --> 00:15:57,367
That is the answer
from my heart.
474
00:15:58,100 --> 00:15:59,500
I know we can do it.
475
00:15:59,567 --> 00:16:00,900
So, it's an ego thing?
476
00:16:00,967 --> 00:16:02,667
It... yeah, it's an ego thing.
477
00:16:02,667 --> 00:16:04,767
-I did it before--
-Why do you want to do it?
478
00:16:05,500 --> 00:16:06,567
'Cause I started it.
479
00:16:08,367 --> 00:16:11,100
But there has to be
a motive behind the answer.
480
00:16:13,367 --> 00:16:14,867
I know we can get it done.
481
00:16:17,266 --> 00:16:17,802
It's gonna be
very difficult for you.
482
00:16:17,802 --> 00:16:19,200
It's gonna be
very difficult for you.
483
00:16:19,266 --> 00:16:21,266
'Cause you think
people are attacking you.
484
00:16:21,266 --> 00:16:22,867
I can read your face.
485
00:16:22,867 --> 00:16:24,767
-[Brian] No, I know--
-You don't like
people attacking you
486
00:16:24,767 --> 00:16:26,967
because you think that
you're right on everything.
487
00:16:29,066 --> 00:16:31,300
There's no way I would
come in and buy this food.
488
00:16:31,367 --> 00:16:32,500
No way whatsoever.
489
00:16:33,100 --> 00:16:34,266
Why are we serving stuff
490
00:16:34,266 --> 00:16:35,767
from a microwave
in a restaurant?
491
00:16:35,767 --> 00:16:36,667
I don't know.
492
00:16:36,667 --> 00:16:38,500
I think that's... stupid.
493
00:16:39,200 --> 00:16:40,200
The good thing is,
494
00:16:40,266 --> 00:16:41,900
the only way from here is up.
495
00:16:41,967 --> 00:16:44,166
Because this is garbage.
496
00:16:44,166 --> 00:16:47,802
Okay, I gotta figure out
what I think we need here.
497
00:16:47,802 --> 00:16:47,867
Okay, I gotta figure out
what I think we need here.
498
00:16:48,700 --> 00:16:49,700
Thank you.
499
00:16:49,767 --> 00:16:51,100
Brian is going through a lot,
500
00:16:51,100 --> 00:16:53,166
but I still need
to be direct with him.
501
00:16:53,166 --> 00:16:54,667
I want him to succeed
502
00:16:54,667 --> 00:16:57,400
and I do not have time
to beat around the bush.
503
00:17:00,467 --> 00:17:01,700
-[Lynn] Hey!
-[Robert] Hey.
504
00:17:01,767 --> 00:17:03,000
The Balanced Chef.
505
00:17:03,000 --> 00:17:04,467
Yeah, but it's...
506
00:17:04,467 --> 00:17:05,767
it's a little off-kilter.
507
00:17:05,767 --> 00:17:06,967
Well, I'm not balanced either.
508
00:17:06,967 --> 00:17:08,367
If you notice,
there's something missing.
509
00:17:08,367 --> 00:17:09,800
-Yes.
-There's no Tom.
510
00:17:09,867 --> 00:17:10,800
Where is he?
511
00:17:10,867 --> 00:17:12,900
He is doing some family stuff.
512
00:17:12,967 --> 00:17:13,900
All right, cool.
513
00:17:13,967 --> 00:17:15,900
So, look,
you walk in the door,
514
00:17:16,300 --> 00:17:17,266
you hit...
515
00:17:19,166 --> 00:17:21,700
And this big retail...
516
00:17:21,767 --> 00:17:24,200
"non-restaurant" stuff.
517
00:17:24,266 --> 00:17:25,467
So, what's what I'm saying,
is this a restaurant
518
00:17:25,467 --> 00:17:26,567
or is it a store?
519
00:17:26,567 --> 00:17:28,567
Well, they do
a little bit of takeout,
520
00:17:28,567 --> 00:17:30,367
they do a little bit of this,
they do a li...
521
00:17:30,367 --> 00:17:31,967
and they don't do
anything well.
522
00:17:31,967 --> 00:17:34,300
So, I don't like
any of this pergola.
523
00:17:34,367 --> 00:17:35,667
Tear it out.
524
00:17:35,667 --> 00:17:36,734
[Lynn] Ooh, the kitchen.
525
00:17:36,767 --> 00:17:39,000
It's the first thing I see
when I walk in the door.
526
00:17:39,000 --> 00:17:40,367
That's the only thing
that looks like a restaurant,
527
00:17:40,367 --> 00:17:42,100
is the kitchen,
the rest of it doesn't.
528
00:17:42,100 --> 00:17:43,700
I don't like any of this...
529
00:17:43,767 --> 00:17:46,200
[Lynn] Yeah, it's really
not done well.
530
00:17:46,266 --> 00:17:47,802
Somehow, close that off,
531
00:17:47,802 --> 00:17:48,467
Somehow, close that off,
532
00:17:48,467 --> 00:17:50,600
move this back,
533
00:17:50,667 --> 00:17:53,700
and make me a door... there.
534
00:17:53,767 --> 00:17:56,800
There, I still wanna do
the grab-and-go.
535
00:17:56,867 --> 00:17:58,567
So, maybe that's the corner.
536
00:17:58,567 --> 00:18:00,467
[Lynn] That would make
so much more sense.
537
00:18:00,467 --> 00:18:02,500
[Robert] I want it to look
very industrial.
538
00:18:02,567 --> 00:18:03,967
-[Lynn] Okay.
-Any questions?
539
00:18:04,000 --> 00:18:05,467
Lots of 'em,
but let's get emptied
and we'll see what happens.
540
00:18:05,467 --> 00:18:07,500
[shouting] Brian, bring in
your staff, let's go!
541
00:18:07,567 --> 00:18:10,500
All right, all this stuff,
in a box!
542
00:18:11,300 --> 00:18:13,166
All this up here,
all the t-shirts,
543
00:18:13,166 --> 00:18:16,000
all this stuff behind here
has to go.
544
00:18:18,667 --> 00:18:20,166
[Brian] I'm very
overwhelmed right now.
545
00:18:20,166 --> 00:18:22,967
I'm watching everyone
take apart my baby.
546
00:18:22,967 --> 00:18:24,967
[Robert] Uh, somebody
grab me a ladder.
547
00:18:24,967 --> 00:18:26,800
This place is not that big
when you look at it,
548
00:18:26,867 --> 00:18:28,367
but there was so much work,
549
00:18:28,367 --> 00:18:29,700
so there's gonna be
a lot of projects
550
00:18:29,767 --> 00:18:31,100
I'm gonna have to figure out.
551
00:18:31,166 --> 00:18:32,700
[Robert] Everything goes.
552
00:18:34,567 --> 00:18:36,567
All right, if you're not
doing anything, get out!
553
00:18:39,800 --> 00:18:41,066
How long did it take you
to make this?
554
00:18:42,200 --> 00:18:44,166
Countless hours.
555
00:18:44,166 --> 00:18:45,867
You know, you see how long
you put into something,
556
00:18:45,867 --> 00:18:47,802
and to have it just torn apart
in seconds is crazy.
557
00:18:47,802 --> 00:18:48,467
and to have it just torn apart
in seconds is crazy.
558
00:18:48,467 --> 00:18:49,500
How does that make you feel?
559
00:18:49,567 --> 00:18:51,200
I don't know how
I feel right now.
560
00:18:51,266 --> 00:18:54,000
I came to help you,
not to beat you.
561
00:18:54,066 --> 00:18:55,166
But I want you to understand
562
00:18:55,166 --> 00:18:56,367
the gravity
of the way you are.
563
00:18:56,367 --> 00:18:59,000
The numbers this morning,
the food this morning,
564
00:18:59,066 --> 00:19:00,867
the confusion
at the restaurant.
565
00:19:00,867 --> 00:19:01,967
I know you're sick.
566
00:19:01,967 --> 00:19:04,066
But I can't harp
on you being sick
567
00:19:04,066 --> 00:19:05,767
and you getting a divorce
568
00:19:05,767 --> 00:19:07,967
to help fix it, because
it's not gonna help.
569
00:19:07,967 --> 00:19:10,100
I'm asking you
to work smarter, right?
570
00:19:10,166 --> 00:19:11,367
Take one last look around you,
571
00:19:11,367 --> 00:19:14,967
because this is your work
for three years,
572
00:19:14,967 --> 00:19:16,266
this is what's left of it.
573
00:19:17,567 --> 00:19:17,802
Yeah, it's crazy.
574
00:19:17,802 --> 00:19:18,967
Yeah, it's crazy.
575
00:19:18,967 --> 00:19:20,600
It's gonna be a long,
hard two days for you.
576
00:19:20,667 --> 00:19:21,600
Head on out the door,
577
00:19:21,667 --> 00:19:22,867
it's the last time you'll see
578
00:19:22,867 --> 00:19:24,900
this place till I give it
back to you.
579
00:19:24,967 --> 00:19:27,500
I think Brian's
overwhelmed right now.
580
00:19:27,567 --> 00:19:29,200
There's an awful lot
going on in his life,
581
00:19:29,266 --> 00:19:32,100
but there's nothing good
going on in this restaurant.
582
00:19:32,166 --> 00:19:34,100
[Brian] When someone
tells you the answer
583
00:19:34,100 --> 00:19:35,166
that you're looking for,
584
00:19:35,166 --> 00:19:36,166
but you don't wanna hear it,
585
00:19:36,166 --> 00:19:37,967
it really hurts,
and it hurts my ego.
586
00:19:37,967 --> 00:19:39,500
I sacrificed my health,
587
00:19:39,567 --> 00:19:41,600
my family time with my kids.
588
00:19:41,667 --> 00:19:42,767
They mean the world to me
589
00:19:42,767 --> 00:19:44,266
but whenever I get home now,
590
00:19:44,266 --> 00:19:45,667
they wanna play the whole time
591
00:19:45,667 --> 00:19:47,467
and I don't even
have the energy
592
00:19:47,467 --> 00:19:47,802
because I'm working
my ass off.
593
00:19:47,802 --> 00:19:49,200
because I'm working
my ass off.
594
00:19:49,266 --> 00:19:51,600
So, to think about that's
very overwhelming.
595
00:19:51,667 --> 00:19:53,967
Hearing, you know, the truth,
596
00:19:53,967 --> 00:19:55,900
it's like a punch in the face.
597
00:19:59,400 --> 00:20:00,700
[drilling]
598
00:20:02,266 --> 00:20:03,467
[Robert] I'm at
The Balanced Chef
599
00:20:03,467 --> 00:20:04,667
in Rome, New York.
600
00:20:04,667 --> 00:20:06,800
I'm meeting with Kent,
the kitchen manager,
601
00:20:06,867 --> 00:20:07,900
to see if he can help me
602
00:20:07,900 --> 00:20:09,500
figure out a path forward
for this place.
603
00:20:10,200 --> 00:20:12,000
-Hey, hey.
-How's it going?
604
00:20:12,467 --> 00:20:13,567
[grunting]
605
00:20:14,567 --> 00:20:17,367
So, how come you end up here?
606
00:20:17,367 --> 00:20:19,667
Brian, his friend Ryan
pointed me in this direction.
607
00:20:21,567 --> 00:20:24,367
I was Ryan's assistant
at a produce company.
608
00:20:24,367 --> 00:20:25,467
Okay.
609
00:20:25,467 --> 00:20:28,947
I came in directly after Brian
had his last, um...
610
00:20:28,947 --> 00:20:29,166
I came in directly after Brian
had his last, um...
611
00:20:29,166 --> 00:20:30,867
-Seizure?
-Seizures, yeah.
612
00:20:30,867 --> 00:20:34,000
And Ryan, he stepped in,
you know, for a few days
613
00:20:34,066 --> 00:20:35,467
to help out the restaurant
614
00:20:35,467 --> 00:20:37,567
'cause Brian
obviously was home.
615
00:20:37,567 --> 00:20:40,467
So, Ryan is Brian's
best friend?
616
00:20:40,467 --> 00:20:43,000
Yep, they've known
each other since birth,
pretty much.
617
00:20:45,500 --> 00:20:46,467
Okay.
618
00:20:46,467 --> 00:20:47,567
-All right, man.
-All right.
619
00:20:47,567 --> 00:20:49,200
Listen, this morning,
you did good in the kitchen.
620
00:20:49,266 --> 00:20:50,900
-Thanks.
-You moved fast.
621
00:20:50,967 --> 00:20:52,367
But you're working
with what you've got,
622
00:20:52,367 --> 00:20:53,266
I get it, but...
623
00:20:53,266 --> 00:20:54,767
that's Brian's job
to teach you
624
00:20:54,767 --> 00:20:55,867
if you don't know, right?
625
00:20:56,767 --> 00:20:58,947
So, head on back
to my culinary tent.
626
00:20:58,947 --> 00:21:00,100
So, head on back
to my culinary tent.
627
00:21:00,100 --> 00:21:01,867
I'm gonna mess with some food.
628
00:21:01,867 --> 00:21:03,000
-Okay?
-Okay, sounds good.
629
00:21:03,066 --> 00:21:05,266
-All right, appreciate it.
-Thank you.
630
00:21:05,266 --> 00:21:07,100
[Robert] While Kent works
with my culinary team
631
00:21:07,166 --> 00:21:08,700
to sharpen his kitchen skills,
632
00:21:08,767 --> 00:21:12,266
I meet with Brian's friend
Ryan at a local cafe.
633
00:21:12,266 --> 00:21:15,667
Kent told me Ryan helped out
when Brian had his surgery.
634
00:21:15,667 --> 00:21:17,500
-You must be Ryan.
-Yes, sir.
635
00:21:17,567 --> 00:21:19,100
-How are ya? I'm Robert,
nice to meet you.
-Good, thank you.
636
00:21:19,100 --> 00:21:20,600
[Robert] I wanna know
what he did to help,
637
00:21:20,667 --> 00:21:23,367
and if Brian was receptive
to him stepping in.
638
00:21:23,367 --> 00:21:24,467
-Thank you.
-Thank you.
639
00:21:24,467 --> 00:21:25,767
All right.
640
00:21:25,767 --> 00:21:27,767
How did you meet Brian?
641
00:21:27,767 --> 00:21:28,947
I've known Brian since
before we could walk.
642
00:21:28,947 --> 00:21:30,200
I've known Brian since
before we could walk.
643
00:21:30,266 --> 00:21:31,867
We grew up in the same area.
644
00:21:31,867 --> 00:21:34,100
So, I know when he had
his brain cancer,
645
00:21:34,100 --> 00:21:35,600
or he was first diagnosed,
646
00:21:35,667 --> 00:21:37,367
you stepped in
to help the business.
647
00:21:37,367 --> 00:21:38,500
I tried.
648
00:21:38,567 --> 00:21:39,567
I went in, I said,
649
00:21:39,567 --> 00:21:41,567
"Brian, first thing
we need is food cost."
650
00:21:42,100 --> 00:21:43,033
A week went by,
651
00:21:43,066 --> 00:21:44,600
he was, "Ryan,
why didn't you do it yet?"
652
00:21:44,667 --> 00:21:46,266
I said, "Brian,
I'm a consultant to you.
653
00:21:46,266 --> 00:21:48,100
I tell you, I'm giving
you the roadmap,
654
00:21:48,100 --> 00:21:49,266
I'm leading you to water.
655
00:21:49,767 --> 00:21:51,266
You have to drink."
656
00:21:51,266 --> 00:21:52,367
But it all went downhill.
657
00:21:52,400 --> 00:21:55,367
When you say, "Went downhill,"
what does that mean?
658
00:21:55,367 --> 00:21:57,967
Brian tends to be
a micromanager.
659
00:21:57,967 --> 00:21:58,947
Where do you think
that comes from?
660
00:21:58,947 --> 00:21:59,500
Where do you think
that comes from?
661
00:21:59,567 --> 00:22:03,000
I think Brian tended
to get his own way.
662
00:22:03,000 --> 00:22:05,767
And being a little bit
of a hard head
663
00:22:05,767 --> 00:22:08,100
in the sense of trying
to keep an open mind
664
00:22:08,100 --> 00:22:10,767
to new ideas and new ways
of doing business.
665
00:22:10,767 --> 00:22:15,000
And it really just became less
of a focus on the business
666
00:22:15,066 --> 00:22:18,000
and more of a focus on,
"I need to be this."
667
00:22:18,000 --> 00:22:21,300
You know, giving nutritious
meals to people is great.
668
00:22:21,367 --> 00:22:23,266
It's just he's lost all sense
669
00:22:23,266 --> 00:22:25,400
of what the business
is supposed to be.
670
00:22:25,467 --> 00:22:27,767
He's going through
a tough time in his life.
671
00:22:27,767 --> 00:22:28,947
So, if I could step in
and help him,
672
00:22:28,947 --> 00:22:30,500
So, if I could step in
and help him,
673
00:22:31,000 --> 00:22:33,100
I 1,000% would.
674
00:22:33,166 --> 00:22:34,400
I think for me, at the moment,
675
00:22:34,467 --> 00:22:36,567
this is just kind of
a conundrum
676
00:22:36,567 --> 00:22:39,467
because there's a lot
of work here to do.
677
00:22:39,467 --> 00:22:40,767
Now I have to try
and figure out,
678
00:22:40,767 --> 00:22:42,467
"What do we do from here?"
679
00:22:42,467 --> 00:22:43,567
Appreciate you coming here.
680
00:22:43,567 --> 00:22:46,100
I'd love you to come
to the reopening tomorrow...
681
00:22:46,100 --> 00:22:47,300
-Yes, sir.
-...if that's possible.
682
00:22:47,367 --> 00:22:48,500
And I look forward
to seeing you tomorrow.
683
00:22:48,567 --> 00:22:50,767
Yes, sir. Thank you, sir.
684
00:22:50,767 --> 00:22:52,300
[Robert] I can see now
Brian's ego is playing
685
00:22:52,367 --> 00:22:54,400
is playing a big part
in the lack of direction
686
00:22:54,467 --> 00:22:55,567
in this restaurant.
687
00:22:55,567 --> 00:22:57,800
He chased Ryan off
by refusing his help.
688
00:22:57,867 --> 00:22:58,947
And now he's left
with a rudderless restaurant.
689
00:22:58,947 --> 00:23:00,567
And now he's left
with a rudderless restaurant.
690
00:23:00,567 --> 00:23:02,800
Brian's gonna have
to make some big changes
691
00:23:02,867 --> 00:23:04,800
if he's gonna turn
this place around.
692
00:23:04,867 --> 00:23:06,800
-Hey, hey!
-Hey.
693
00:23:06,867 --> 00:23:08,200
[Lynn] Just gotten
a lot of it torn out.
694
00:23:08,266 --> 00:23:09,767
What's your plan?
695
00:23:09,767 --> 00:23:11,400
[Lynn] Okay, when you walk
into a place like this
696
00:23:11,467 --> 00:23:12,667
that already looks
pretty good,
697
00:23:12,667 --> 00:23:14,567
it's even more challenging
to make it better.
698
00:23:14,567 --> 00:23:16,200
So, we're gonna rip
everything out
699
00:23:16,266 --> 00:23:17,767
and basically start over.
700
00:23:17,767 --> 00:23:18,800
The first thing
we're gonna do
701
00:23:18,800 --> 00:23:20,500
is rip out the pergola
and the counter.
702
00:23:20,567 --> 00:23:22,166
We're gonna bring in
a new counter
703
00:23:22,166 --> 00:23:23,500
with a water tower over it
704
00:23:23,567 --> 00:23:25,767
inspired by old
industrial New York
705
00:23:25,767 --> 00:23:27,900
We're gonna close off
the existing kitchen door
706
00:23:27,967 --> 00:23:28,947
and add a new door
on the other side
for the kitchen.
707
00:23:28,947 --> 00:23:30,667
and add a new door
on the other side
for the kitchen.
708
00:23:30,667 --> 00:23:32,100
Where the old
kitchen door use to be,
709
00:23:32,100 --> 00:23:33,667
we're gonna add
a new living wall
710
00:23:33,667 --> 00:23:35,266
and some shelves
to really highlight
711
00:23:35,266 --> 00:23:36,567
all of his products,
712
00:23:36,567 --> 00:23:38,467
but not take over
the entire space.
713
00:23:38,467 --> 00:23:40,300
We're gonna move
the existing coolers
714
00:23:40,367 --> 00:23:42,300
to the other side
so they look built-in
715
00:23:42,367 --> 00:23:43,867
and really open up the space.
716
00:23:43,867 --> 00:23:44,934
On the side wall,
717
00:23:44,934 --> 00:23:46,300
we're gonna add some
new industrial brick
718
00:23:46,367 --> 00:23:48,066
that really feels
old and vintage,
719
00:23:48,066 --> 00:23:49,700
and a hand-painted new mural.
720
00:23:49,767 --> 00:23:51,100
And to sell that city vibe,
721
00:23:51,100 --> 00:23:52,266
behind the counter
we're gonna add
722
00:23:52,266 --> 00:23:53,367
some new wallpaper
723
00:23:53,367 --> 00:23:55,066
inspired by old
New York buildings.
724
00:23:55,066 --> 00:23:57,400
We're also gonna add
all new tables and chairs
725
00:23:57,467 --> 00:23:58,467
And when we're all done,
726
00:23:58,467 --> 00:23:58,947
The Balanced Chef
will finally have
727
00:23:58,947 --> 00:24:00,266
The Balanced Chef
will finally have
728
00:24:00,266 --> 00:24:01,567
its true identity.
729
00:24:01,567 --> 00:24:04,066
-Industrial, funky, fun.
-Yeah.
730
00:24:04,066 --> 00:24:06,300
And like a real restaurant,
rather than a store, huh?
731
00:24:06,367 --> 00:24:07,767
Who needs Tom Bury?
732
00:24:07,767 --> 00:24:09,100
See ya.
733
00:24:09,166 --> 00:24:11,266
The restaurant fixes
are well underway,
734
00:24:11,266 --> 00:24:13,066
but I still have work
to do with Brian.
735
00:24:13,066 --> 00:24:16,000
I've asked his wife Cynthia
to sit down with us.
736
00:24:16,000 --> 00:24:19,066
I'm hoping her more personal
perspective on Brian
737
00:24:19,066 --> 00:24:21,600
will help me open his eyes
to the changes he has to make
738
00:24:21,667 --> 00:24:23,700
to keep this business afloat.
739
00:24:23,767 --> 00:24:25,100
How long have you
known each other?
740
00:24:25,100 --> 00:24:26,967
Uh, more than half
of our lives.
741
00:24:26,967 --> 00:24:28,300
-About 23 years.
-[Cynthia] Yeah.
742
00:24:28,367 --> 00:24:28,947
And you're living in separate
places, correct?
743
00:24:28,947 --> 00:24:30,100
And you're living in separate
places, correct?
744
00:24:30,166 --> 00:24:33,000
-[both] Yes.
-And you have two children?
745
00:24:33,000 --> 00:24:33,967
-[Brian] Yes.
-Four and six.
746
00:24:33,967 --> 00:24:35,000
Brian and Brayden.
747
00:24:35,000 --> 00:24:36,467
So, what do those kids
mean to you?
748
00:24:36,467 --> 00:24:37,400
[Cynthia] Everything.
749
00:24:37,467 --> 00:24:39,266
They're my first priority.
750
00:24:39,266 --> 00:24:41,467
-What are those kids to you?
-Everything to me.
751
00:24:41,467 --> 00:24:42,800
[Robert] Explain
"everything to me."
752
00:24:42,867 --> 00:24:44,667
[Brian] They're the world
to me, they keep me going,
.
753
00:24:44,667 --> 00:24:46,166
In my roughest days,
754
00:24:46,767 --> 00:24:47,967
I think of them.
755
00:24:47,967 --> 00:24:48,867
Do you believe that?
756
00:24:51,400 --> 00:24:53,000
Uh, yes and no.
757
00:24:53,000 --> 00:24:54,767
Yes, because I truly believe
758
00:24:54,767 --> 00:24:57,200
he loves his children
wholeheartedly.
759
00:24:57,266 --> 00:24:58,947
But sometimes his actions
don't, you know, work.
760
00:24:58,947 --> 00:25:01,600
But sometimes his actions
don't, you know, work.
761
00:25:01,667 --> 00:25:03,100
[Robert] So, when do you
see your kids?
762
00:25:03,166 --> 00:25:04,967
When I get out of work.
763
00:25:04,967 --> 00:25:07,500
And sure, for, you know,
a few moments,
764
00:25:07,567 --> 00:25:09,266
a couple hours
on the weekends.
765
00:25:09,266 --> 00:25:10,300
[Robert] And that's
enough for you?
766
00:25:10,367 --> 00:25:11,567
-You just to--
-[Brian] It's not enough, no.
767
00:25:11,567 --> 00:25:12,667
[Robert] But you just
said to me,
768
00:25:12,667 --> 00:25:13,700
"Family's most important,"
769
00:25:13,767 --> 00:25:15,800
yet you spend a couple
of minutes after work
770
00:25:15,867 --> 00:25:17,367
and a couple of hours
at the weekend.
771
00:25:17,367 --> 00:25:19,467
I'm trying to spend
more time with them.
772
00:25:19,467 --> 00:25:21,000
But you can choose.
773
00:25:21,000 --> 00:25:22,767
You tell me, "Oh,
my family, my family,
774
00:25:22,767 --> 00:25:24,367
I would drop everything
for my family,"
775
00:25:24,367 --> 00:25:25,300
yet you don't.
776
00:25:25,367 --> 00:25:26,567
You say one thing
777
00:25:27,500 --> 00:25:28,567
but do another.
778
00:25:28,567 --> 00:25:28,947
And that doesn't work.
779
00:25:28,947 --> 00:25:29,700
And that doesn't work.
780
00:25:29,767 --> 00:25:31,166
I don't wanna be that person.
781
00:25:31,166 --> 00:25:32,467
But then you need to change.
782
00:25:34,367 --> 00:25:36,567
You're called
The Balanced Chef and yet...
783
00:25:37,400 --> 00:25:39,100
there's nothing
balanced in there.
784
00:25:39,700 --> 00:25:40,667
Not even you.
785
00:25:41,667 --> 00:25:43,767
And also, too, like...
786
00:25:44,700 --> 00:25:47,367
if there's no heart in it,
787
00:25:47,367 --> 00:25:50,000
that is, to me,
the law of attraction
788
00:25:50,066 --> 00:25:52,500
where that is gonna
bring you the success,
789
00:25:52,567 --> 00:25:54,367
if you have the heart in it.
790
00:25:54,367 --> 00:25:56,266
Rather than "I just,"
you know,
791
00:25:56,266 --> 00:25:58,367
"want to be successful"
or "I don't want to fail."
792
00:25:58,367 --> 00:25:58,947
Starting with
"What is your 'why'?"
793
00:25:58,947 --> 00:26:00,200
Starting with
"What is your 'why'?"
794
00:26:00,266 --> 00:26:01,300
That's a great question.
795
00:26:02,066 --> 00:26:03,567
So, why do you do this?
796
00:26:03,567 --> 00:26:05,166
What's this for you?
797
00:26:06,367 --> 00:26:07,200
I don't know.
798
00:26:08,467 --> 00:26:09,367
Just...
799
00:26:12,300 --> 00:26:13,300
I really don't know.
800
00:26:14,700 --> 00:26:16,200
Huh.
801
00:26:16,266 --> 00:26:17,667
You've got a lot
of thinking to do.
802
00:26:17,667 --> 00:26:18,567
Yes, I do.
803
00:26:19,467 --> 00:26:20,467
All right.
804
00:26:20,467 --> 00:26:22,367
So, I've got some
homework for you.
805
00:26:22,367 --> 00:26:24,467
"Why are you doing
this restaurant?"
806
00:26:24,467 --> 00:26:27,200
I don't want, "Oh, I wanna be
a successful entrepreneur."
807
00:26:27,266 --> 00:26:28,467
I don't care about that.
808
00:26:28,467 --> 00:26:28,947
'Cause that's already failed.
809
00:26:28,947 --> 00:26:29,467
'Cause that's already failed.
810
00:26:30,467 --> 00:26:31,467
Why are you doing it?
811
00:26:33,166 --> 00:26:34,700
[Brian] I'm gonna
sit down tonight
812
00:26:34,767 --> 00:26:36,467
and really speak
from the heart.
813
00:26:36,467 --> 00:26:39,200
Because this is my second
chance at my business
814
00:26:39,266 --> 00:26:40,400
to bring it back
to where it needs to be.
815
00:26:45,000 --> 00:26:46,100
[Robert] I'm at
The Balanced Chef
816
00:26:46,166 --> 00:26:47,500
in Rome, New York,
817
00:26:47,567 --> 00:26:50,000
where Brian's business
is anything but balanced.
818
00:26:50,066 --> 00:26:52,567
He's serving prepackaged
food to customers
819
00:26:52,567 --> 00:26:54,567
and he's micromanaging
his staff
820
00:26:54,567 --> 00:26:55,667
and running himself ragged.
821
00:26:56,300 --> 00:26:57,667
To make matters worse,
822
00:26:57,667 --> 00:26:59,367
he's facing a health crisis
823
00:26:59,367 --> 00:27:00,867
that's threatening his life
824
00:27:00,867 --> 00:27:02,400
and the life of his business.
825
00:27:02,467 --> 00:27:03,967
I have brain cancer.
826
00:27:03,967 --> 00:27:05,467
[Robert] It's time
for Brian to show me
827
00:27:05,467 --> 00:27:07,367
that he's ready to make
radical changes
828
00:27:07,367 --> 00:27:08,600
to protect his health
829
00:27:08,667 --> 00:27:10,967
and to keep this place
from going under.
830
00:27:10,967 --> 00:27:12,500
-Good morning.
-Morning, chef.
831
00:27:12,567 --> 00:27:13,400
How are you?
832
00:27:13,467 --> 00:27:14,767
-I'm well, how are you?
-Good.
833
00:27:14,767 --> 00:27:17,000
So, I think the first
question was,
834
00:27:17,066 --> 00:27:18,600
"What did you get out
of yesterday?"
835
00:27:18,667 --> 00:27:20,100
[Brian] I've discovered
about myself
836
00:27:20,100 --> 00:27:21,200
these past couple days,
837
00:27:21,266 --> 00:27:23,266
realizing I won't have
any of this
838
00:27:23,266 --> 00:27:24,767
if I keep doing
what I'm doing.
839
00:27:24,767 --> 00:27:27,600
Why do I keep working
as hard as I do
840
00:27:27,667 --> 00:27:30,200
knowing damn well
the stress is gonna kill me?
841
00:27:30,266 --> 00:27:32,000
I did fail, I let myself down.
842
00:27:32,066 --> 00:27:33,266
I let my kids down,
843
00:27:33,266 --> 00:27:36,367
'cause I sacrificed
working all the time
844
00:27:36,367 --> 00:27:38,100
and not being around
for my kids
845
00:27:38,166 --> 00:27:39,200
as much as I should be.
846
00:27:40,667 --> 00:27:43,367
You have to learn to put
the ego to one side
847
00:27:43,367 --> 00:27:43,435
-and ask for help.
-I know. Yeah.
848
00:27:43,435 --> 00:27:44,767
-and ask for help.
-I know. Yeah.
849
00:27:45,667 --> 00:27:47,100
I just want a new beginning.
850
00:27:47,166 --> 00:27:49,166
And I'm not gonna
screw this one up again.
851
00:27:50,200 --> 00:27:51,100
Okay.
852
00:27:51,166 --> 00:27:53,300
I asked you, um,
some homework yesterday.
853
00:27:53,367 --> 00:27:54,800
"What is your 'why'?"
854
00:27:54,867 --> 00:27:55,800
Yeah.
855
00:27:56,600 --> 00:27:58,166
Can I look at my computer
when I do it?
856
00:27:58,166 --> 00:27:59,600
'Cause I didn't...
857
00:27:59,667 --> 00:28:01,300
I didn't realize how long
that one would take.
858
00:28:01,800 --> 00:28:02,700
Yeah.
859
00:28:02,767 --> 00:28:04,600
I've been given
a second chance at life
860
00:28:04,667 --> 00:28:06,000
that most people don't get.
861
00:28:06,000 --> 00:28:08,467
And this is what I do know.
862
00:28:08,467 --> 00:28:11,300
I'm ashamed that I'm not there
enough for my kids.
863
00:28:11,367 --> 00:28:13,435
And... I'm upset with myself.
864
00:28:13,435 --> 00:28:13,667
And... I'm upset with myself.
865
00:28:15,266 --> 00:28:17,967
It wasn't until you drilled
through my head yesterday
866
00:28:17,967 --> 00:28:19,900
that my kids bring me joy,
867
00:28:19,967 --> 00:28:21,300
my kids bring me laughter,
868
00:28:21,867 --> 00:28:23,300
my kids bring me life,
869
00:28:23,367 --> 00:28:25,367
and my kids bring me
a sense of purpose.
870
00:28:26,367 --> 00:28:27,567
My kids are my legacy.
871
00:28:28,166 --> 00:28:29,400
My kids are my world.
872
00:28:29,467 --> 00:28:31,467
And my kids are my why.
873
00:28:31,467 --> 00:28:32,767
Are you ready for change?
874
00:28:32,767 --> 00:28:33,767
I am ready for a change.
875
00:28:33,767 --> 00:28:35,667
I embrace it, I need it.
876
00:28:37,000 --> 00:28:38,166
I need it, bad.
877
00:28:39,166 --> 00:28:40,166
Okay.
878
00:28:40,166 --> 00:28:41,300
-All right.
-Thank you.
879
00:28:42,967 --> 00:28:43,435
[Brian] I need to slow down
880
00:28:43,435 --> 00:28:44,100
[Brian] I need to slow down
881
00:28:44,166 --> 00:28:46,900
and quit trying
to do everything.
882
00:28:46,967 --> 00:28:49,667
And my biggest
takeaway from today
883
00:28:49,667 --> 00:28:52,400
is my children ultimately
are my 'why'.
884
00:28:52,467 --> 00:28:54,500
And I wanna leave them
as my legacy.
885
00:28:59,500 --> 00:29:00,900
[Robert] Good morning!
886
00:29:00,967 --> 00:29:03,266
Hey! Wow, morning came quick.
887
00:29:03,266 --> 00:29:04,300
Yeah, wow.
888
00:29:04,367 --> 00:29:05,567
It was quite a night
last night.
889
00:29:06,066 --> 00:29:07,200
So, the plan was
890
00:29:07,266 --> 00:29:09,300
to go with the industrial vibe
that you gave me.
891
00:29:09,367 --> 00:29:11,300
And you wanted something
really cool here
892
00:29:11,367 --> 00:29:12,467
that really stood out.
893
00:29:12,467 --> 00:29:13,435
What this is gonna be,
894
00:29:13,435 --> 00:29:13,900
What this is gonna be,
895
00:29:13,900 --> 00:29:16,867
it's gonna be an old
New York City
wood water tower.
896
00:29:16,867 --> 00:29:18,166
And then there's
your beautiful door.
897
00:29:18,166 --> 00:29:19,066
[Robert] Oh, yeah.
I like that.
898
00:29:19,066 --> 00:29:20,200
[Lynn] It came out amazing.
899
00:29:20,266 --> 00:29:22,000
And then that wall
looks amazing, too.
900
00:29:22,066 --> 00:29:23,767
It's just, you know,
a wall covering.
901
00:29:23,767 --> 00:29:24,900
And then we're taking it
to the next level
902
00:29:24,967 --> 00:29:27,000
by hand-painting
a weathered logo
903
00:29:27,066 --> 00:29:28,166
that will say,
"The Balanced Chef."
904
00:29:28,166 --> 00:29:29,467
-[Robert] Right, awesome.
-Okay.
905
00:29:29,467 --> 00:29:31,066
-I'll catch you later.
-See you later.
906
00:29:31,066 --> 00:29:33,367
[Robert] The renovation
is in the home stretch,
907
00:29:33,367 --> 00:29:36,000
but Brian still has
a lot of work to do.
908
00:29:36,066 --> 00:29:37,300
He needs to de-stress,
909
00:29:37,367 --> 00:29:39,066
and his friend Ryan
is willing to help.
910
00:29:39,066 --> 00:29:40,166
Good morning!
911
00:29:40,166 --> 00:29:42,266
I'm hoping Brian has truly
set his ego aside
912
00:29:42,266 --> 00:29:43,435
and is ready to let
someone else share the burden.
913
00:29:43,435 --> 00:29:44,900
and is ready to let
someone else share the burden.
914
00:29:46,100 --> 00:29:47,200
-Hello.
-Good morning.
915
00:29:47,266 --> 00:29:48,166
Good morning.
916
00:29:48,166 --> 00:29:49,066
I believe you know
this guy, right?
917
00:29:49,066 --> 00:29:50,000
Yes, I do.
918
00:29:50,000 --> 00:29:51,667
-How you doing?
-I'm good, man.
919
00:29:51,667 --> 00:29:53,166
[Robert] So, yesterday
we had a cup of coffee,
920
00:29:53,166 --> 00:29:54,867
we talked a little bit
about you,
921
00:29:54,867 --> 00:29:56,700
I don't know what
your deal was here.
922
00:29:56,767 --> 00:29:59,100
And nor do I care,
at this point.
923
00:29:59,100 --> 00:30:01,367
What I care about
is the plan of action
924
00:30:01,367 --> 00:30:02,300
moving forward.
925
00:30:02,367 --> 00:30:04,000
And who is gonna run this
926
00:30:04,000 --> 00:30:05,800
when you are under
for the next month?
927
00:30:05,867 --> 00:30:08,567
What are you willing to do
928
00:30:08,567 --> 00:30:10,000
if he goes into surgery?
929
00:30:10,000 --> 00:30:11,200
I said it before,
930
00:30:11,266 --> 00:30:12,266
I'll say it a thousand times.
931
00:30:12,266 --> 00:30:13,435
I'm here for
whatever you need.
932
00:30:13,435 --> 00:30:13,500
I'm here for
whatever you need.
933
00:30:14,066 --> 00:30:15,300
I'll oversee Kent
934
00:30:15,367 --> 00:30:16,700
and everything will be
waiting for you
935
00:30:16,767 --> 00:30:17,767
when you are ready
936
00:30:17,767 --> 00:30:19,700
and after surgery
and everything there.
937
00:30:19,767 --> 00:30:21,166
And then that'll give you time
938
00:30:21,166 --> 00:30:22,700
where you can prepare
for everything,
939
00:30:22,767 --> 00:30:23,767
you can get ready,
940
00:30:23,767 --> 00:30:26,000
and mentally, you can
de-stress a little bit.
941
00:30:26,066 --> 00:30:26,967
I appreciate that.
942
00:30:28,667 --> 00:30:30,400
So, do you want his help?
943
00:30:31,100 --> 00:30:33,400
Failure is but a minute away.
944
00:30:33,467 --> 00:30:35,700
-Yeah.
-Unless there is
a plan in place.
945
00:30:35,767 --> 00:30:37,100
[Brian] Yeah,
if I can be frank,
946
00:30:37,100 --> 00:30:38,166
I want the help.
947
00:30:38,166 --> 00:30:40,000
But he says this one thing
doesn't mean, like...
948
00:30:40,066 --> 00:30:41,667
There's more to it than that.
949
00:30:41,667 --> 00:30:43,435
You said you were gonna
do a lot of these things,
950
00:30:43,435 --> 00:30:43,867
You said you were gonna
do a lot of these things,
951
00:30:44,400 --> 00:30:45,567
and you never did.
952
00:30:45,567 --> 00:30:47,367
You know,
it was more of me
953
00:30:47,367 --> 00:30:48,400
coming in to show you,
954
00:30:48,467 --> 00:30:50,467
you said you needed
to be led the way.
955
00:30:50,467 --> 00:30:52,767
And it felt like every time
I brought you to water,
956
00:30:52,767 --> 00:30:54,166
you said, "Drink."
957
00:30:54,166 --> 00:30:55,600
And it's not for me to drink.
958
00:30:55,667 --> 00:30:57,400
That's not true.
That's not true.
959
00:30:57,467 --> 00:30:58,567
But here's the thing.
960
00:30:58,567 --> 00:30:59,667
He's offering you help
961
00:30:59,667 --> 00:31:01,767
and you're sitting there...
962
00:31:01,767 --> 00:31:03,367
If you don't want it,
then say no!
963
00:31:03,367 --> 00:31:06,066
He's the only one
that can help you right now.
964
00:31:06,066 --> 00:31:08,367
He's sitting here
willing to help you.
965
00:31:09,000 --> 00:31:10,266
Ask him for help!
966
00:31:14,767 --> 00:31:16,066
If you don't want it,
then say no!
967
00:31:16,066 --> 00:31:18,200
He's the only one
that can help you right now.
968
00:31:18,266 --> 00:31:20,400
Do you want him
involved or not?
969
00:31:23,200 --> 00:31:24,767
Yeah. I need help.
970
00:31:25,200 --> 00:31:26,166
I want the help.
971
00:31:26,166 --> 00:31:27,500
I realize I've been too picky
972
00:31:27,567 --> 00:31:30,066
on, you know, my ego
gets in the way.
973
00:31:30,066 --> 00:31:31,867
Now I'm ready
for a fresh start
974
00:31:31,867 --> 00:31:33,667
for the business, for myself.
975
00:31:33,667 --> 00:31:35,166
And you telling me,
976
00:31:35,166 --> 00:31:37,266
"Don't worry about it,
you take care of yourself.
977
00:31:37,266 --> 00:31:38,667
And when you do get
a little better,
978
00:31:38,667 --> 00:31:41,000
you still take some time
away from the business."
979
00:31:41,000 --> 00:31:42,166
That means the world to me.
980
00:31:42,166 --> 00:31:43,467
Absolutely.
981
00:31:43,467 --> 00:31:44,080
[Brian] I'm forever
grateful for you,
982
00:31:44,080 --> 00:31:44,567
[Brian] I'm forever
grateful for you,
983
00:31:44,567 --> 00:31:45,467
and I love you, dude.
984
00:31:45,467 --> 00:31:46,767
-I really... I love you.
-Always have.
985
00:31:47,767 --> 00:31:49,266
[Robert] Brian has made
some huge strides.
986
00:31:49,266 --> 00:31:51,166
He's now fueled by purpose
987
00:31:51,166 --> 00:31:52,400
instead of ego.
988
00:31:52,400 --> 00:31:55,400
And he's ready to accept
some help to lighten his load.
989
00:31:55,467 --> 00:31:57,400
Now, I have to focus
on the food.
990
00:31:57,467 --> 00:31:59,867
Yesterday's fare
was a trainwreck.
991
00:31:59,867 --> 00:32:02,100
The new menu will focus
on healthy dishes
992
00:32:02,166 --> 00:32:03,600
that work for dine-in
993
00:32:03,667 --> 00:32:04,567
and takeout.
994
00:32:04,567 --> 00:32:05,600
All right, so!
995
00:32:05,667 --> 00:32:07,367
This is the fun part for me.
996
00:32:07,367 --> 00:32:08,900
We're gonna start
the change in the kitchen.
997
00:32:09,967 --> 00:32:11,567
So, the first dish
I wanted to show you
998
00:32:11,567 --> 00:32:14,080
is the couscous
and chicken thighs.
999
00:32:14,080 --> 00:32:14,266
is the couscous
and chicken thighs.
1000
00:32:15,567 --> 00:32:17,000
A little twist to it.
1001
00:32:17,000 --> 00:32:20,100
A, because it can go
in both to-go
1002
00:32:20,800 --> 00:32:22,000
and in the restaurant
1003
00:32:22,000 --> 00:32:23,467
with very little difference.
1004
00:32:23,467 --> 00:32:24,567
So, watch.
1005
00:32:24,567 --> 00:32:26,200
Zucchini, it's just
been roasted,
1006
00:32:26,266 --> 00:32:27,100
couscous,
1007
00:32:27,600 --> 00:32:28,700
chickpea stew,
1008
00:32:28,767 --> 00:32:30,867
tomatoes, onions, chickpeas.
1009
00:32:30,867 --> 00:32:32,700
Almost a take on Indian.
1010
00:32:32,767 --> 00:32:36,200
couscous, zucchini,
chickpea stew,
1011
00:32:36,266 --> 00:32:39,266
braised chicken thighs.
1012
00:32:39,266 --> 00:32:41,667
To finish it,
a little herb yoghurt.
1013
00:32:41,667 --> 00:32:43,100
All right, try it.
1014
00:32:46,567 --> 00:32:48,867
Unreal. It's delicious.
1015
00:32:48,867 --> 00:32:50,166
[Robert] Here's the fun
part about this.
1016
00:32:50,166 --> 00:32:52,266
It cost me two dollars
and 11 cents.
1017
00:32:52,266 --> 00:32:55,300
Gonna sell it for 16 dollars,
1018
00:32:55,367 --> 00:32:57,800
giving me 13 dollars
and 89 cents
1019
00:32:58,867 --> 00:33:00,567
in my pocket
every time I sell it.
1020
00:33:01,667 --> 00:33:04,467
And putting 13.89 dollars
in my pocket
1021
00:33:04,467 --> 00:33:06,367
is all about the food cost,
1022
00:33:06,367 --> 00:33:08,000
which you didn't
know yesterday.
1023
00:33:08,066 --> 00:33:10,066
-Yeah.
-You wanna be a chef, right?
1024
00:33:10,066 --> 00:33:11,800
-I do.
-Start being one.
1025
00:33:11,867 --> 00:33:13,367
-Okay.
-All right, next thing.
1026
00:33:13,367 --> 00:33:14,080
Yesterday, you gave me
a French dip that was just...
1027
00:33:14,080 --> 00:33:16,200
Yesterday, you gave me
a French dip that was just...
1028
00:33:16,266 --> 00:33:18,266
might as well have just
put a bunch of salt
1029
00:33:18,266 --> 00:33:19,667
-in my mouth.
- [retching dramatically]
1030
00:33:19,667 --> 00:33:22,467
So, I'm gonna do
a chimichurri steak sandwich.
1031
00:33:22,467 --> 00:33:24,266
We're gonna start
with a toasted bun.
1032
00:33:24,266 --> 00:33:26,967
What I want is a crisp,
golden brown.
1033
00:33:26,967 --> 00:33:28,367
This pan, shaved beef.
1034
00:33:28,367 --> 00:33:30,367
In the meantime,
I'm taking carrots,
1035
00:33:30,367 --> 00:33:33,166
red cabbage,
white cabbage, beets.
1036
00:33:33,166 --> 00:33:35,800
And I'm gonna mix that
with a harissa dressing.
1037
00:33:35,867 --> 00:33:37,266
Okay, so here's
how it goes.
1038
00:33:37,266 --> 00:33:38,700
Horseradish cream,
1039
00:33:38,767 --> 00:33:40,166
then the beef,
1040
00:33:40,166 --> 00:33:41,266
chimichurri,
1041
00:33:41,266 --> 00:33:42,467
the beet slaw.
1042
00:33:42,467 --> 00:33:43,400
That's a sandwich.
1043
00:33:43,467 --> 00:33:44,080
Cucumber and onion salad.
1044
00:33:44,080 --> 00:33:45,367
Cucumber and onion salad.
1045
00:33:45,900 --> 00:33:46,767
Taste the sandwich.
1046
00:33:48,900 --> 00:33:50,600
That bun is perfect for it.
1047
00:33:50,667 --> 00:33:53,700
Wow. Just...
dissolves in your mouth.
1048
00:33:53,767 --> 00:33:55,700
[Robert] Cost is four dollars
and 40 cents.
1049
00:33:55,767 --> 00:33:57,567
When you sell it
for 18 dollars,
1050
00:33:57,567 --> 00:34:00,367
that's 13,60 dollars
in your pocket
1051
00:34:00,367 --> 00:34:01,867
every time you sell
one of them.
1052
00:34:01,867 --> 00:34:03,367
[Kent] It's delicious.
1053
00:34:03,367 --> 00:34:04,700
[Robert] All right, so,
we'll do one more dish.
1054
00:34:04,767 --> 00:34:06,400
Yesterday, you gave me
a piece of salmon
1055
00:34:06,467 --> 00:34:07,567
I was appalled with.
1056
00:34:07,567 --> 00:34:08,967
Does this look
like your salmon?
1057
00:34:08,967 --> 00:34:10,066
It does not.
1058
00:34:10,066 --> 00:34:11,367
So, two things
are gonna happen here.
1059
00:34:11,367 --> 00:34:13,467
Number one, something
you didn't do yesterday,
1060
00:34:13,467 --> 00:34:14,080
which was season
things, right?
1061
00:34:14,080 --> 00:34:14,800
which was season
things, right?
1062
00:34:16,467 --> 00:34:17,867
Number two, watch this.
1063
00:34:17,867 --> 00:34:19,400
Pan-seared salmon.
1064
00:34:20,467 --> 00:34:22,367
Oh, what's that?
1065
00:34:22,367 --> 00:34:23,567
That's a beautiful sear.
1066
00:34:23,567 --> 00:34:26,100
I'm gonna server that
with spaghetti squash,
1067
00:34:26,100 --> 00:34:27,767
some Brussel sprouts, salmon.
1068
00:34:29,300 --> 00:34:31,166
Red Thai curry sauce.
1069
00:34:31,867 --> 00:34:32,800
Fresh mint.
1070
00:34:33,567 --> 00:34:34,700
Both, try the dish.
1071
00:34:36,900 --> 00:34:38,100
That curry's amazing.
1072
00:34:38,166 --> 00:34:40,867
[Robert] Food cost is
six dollars and 70 cents.
1073
00:34:40,867 --> 00:34:42,967
We're gonna sell it
for 20 dollars,
1074
00:34:42,967 --> 00:34:44,080
give us 13.30 dollars
in our pocket.
1075
00:34:44,080 --> 00:34:46,500
give us 13.30 dollars
in our pocket.
1076
00:34:46,567 --> 00:34:47,467
That's delicious.
1077
00:34:47,467 --> 00:34:48,567
Absolutely incredible.
1078
00:34:48,600 --> 00:34:50,867
It's all about knowing
what to do and how to do it.
1079
00:34:50,867 --> 00:34:52,900
Focus on things
that you do well,
1080
00:34:52,967 --> 00:34:55,166
-and set up a system...
-Right.
1081
00:34:55,166 --> 00:34:56,600
...that works for you.
1082
00:34:57,500 --> 00:34:59,166
Here endeth the first lesson.
1083
00:35:04,166 --> 00:35:06,000
[Lynn] Put it in the center
of that wall right there.
1084
00:35:06,000 --> 00:35:07,000
It's already four o'clock
1085
00:35:07,066 --> 00:35:08,000
and as you can see,
1086
00:35:08,000 --> 00:35:10,166
we're still trying
to hang and level,
1087
00:35:10,166 --> 00:35:12,266
we're trying
to paint the walls,
1088
00:35:12,266 --> 00:35:13,567
finish the living wall.
1089
00:35:13,567 --> 00:35:14,080
Remember,
all those refrigerations
1090
00:35:14,080 --> 00:35:15,600
Remember,
all those refrigerations
1091
00:35:15,667 --> 00:35:16,667
were on that wall,
1092
00:35:16,667 --> 00:35:18,100
now we moved them
to that wall,
1093
00:35:18,166 --> 00:35:19,166
we have to box them in.
1094
00:35:19,166 --> 00:35:20,767
So, a lot of work to be done.
1095
00:35:20,767 --> 00:35:21,767
It just never ends.
1096
00:35:21,767 --> 00:35:23,000
It's chaos.
1097
00:35:23,066 --> 00:35:24,133
[Robert]
It's all hands on deck
1098
00:35:24,133 --> 00:35:26,367
to finish the restaurant
in time to opening.
1099
00:35:26,367 --> 00:35:29,600
Kent's continuing his training
to get ready for tonight.
1100
00:35:29,667 --> 00:35:31,800
-[trainer] Dice
the onion like this.
-[Kent] Yeah.
1101
00:35:31,867 --> 00:35:33,867
[Robert] And Brian
has invited his kids
1102
00:35:33,867 --> 00:35:35,600
to be a part
of his fresh start.
1103
00:35:38,467 --> 00:35:39,667
Come on, let's go!
1104
00:35:39,667 --> 00:35:42,200
Now is the crunch time
to get things finished.
1105
00:35:42,266 --> 00:35:44,080
Two of you, pick up that table
and move it out as-is!
1106
00:35:44,080 --> 00:35:45,767
Two of you, pick up that table
and move it out as-is!
1107
00:35:45,767 --> 00:35:47,166
Will you start
bringing tables in?
1108
00:35:47,166 --> 00:35:48,367
[Lynn] This one
goes over here.
1109
00:35:48,367 --> 00:35:49,400
Okay, that's good.
1110
00:35:50,367 --> 00:35:51,367
[Robert] Quick, quick, quick.
1111
00:35:53,467 --> 00:35:55,166
What a difference
between yesterday.
1112
00:35:55,166 --> 00:35:56,100
[Lynn chuckles]
1113
00:35:56,100 --> 00:35:57,266
This is it.
1114
00:35:57,266 --> 00:35:58,200
Here we go.
1115
00:35:59,767 --> 00:36:01,200
[Brian] My journey
from yesterday
1116
00:36:01,266 --> 00:36:04,000
to today has been a journey.
1117
00:36:04,000 --> 00:36:06,567
Robert changed my perspective
on a lot of things.
1118
00:36:06,567 --> 00:36:08,100
Now, my 'why'
is my children.
1119
00:36:08,100 --> 00:36:09,867
They're my legacy,
they're my life.
1120
00:36:09,867 --> 00:36:11,166
They are what
bring me joy.
1121
00:36:11,166 --> 00:36:13,000
And I've also realized
1122
00:36:13,000 --> 00:36:14,080
take stress off of my plate
1123
00:36:14,080 --> 00:36:15,367
take stress off of my plate
1124
00:36:15,367 --> 00:36:17,000
to make Balanced Chef
1125
00:36:17,066 --> 00:36:18,900
the lasting legacy
for my children.
1126
00:36:20,467 --> 00:36:22,200
Robert has done a great job
1127
00:36:22,266 --> 00:36:24,500
of showing Brian
more of a balance.
1128
00:36:24,567 --> 00:36:25,867
It's amazing.
1129
00:36:29,100 --> 00:36:30,467
It's that time.
1130
00:36:30,467 --> 00:36:31,767
We're gonna come back
for you in a second.
1131
00:36:32,200 --> 00:36:33,066
Come over here.
1132
00:36:34,100 --> 00:36:35,100
Let's walk straight.
1133
00:36:37,100 --> 00:36:38,867
Stop, bring your hands down.
1134
00:36:38,867 --> 00:36:40,867
Just gonna turn you around.
1135
00:36:40,867 --> 00:36:42,467
Keep your eyes
tight and closed.
1136
00:36:42,467 --> 00:36:43,667
Are you ready to see
1137
00:36:43,667 --> 00:36:44,080
the brand-new
Balanced Chef?
1138
00:36:44,080 --> 00:36:45,767
the brand-new
Balanced Chef?
1139
00:36:46,266 --> 00:36:47,100
I'm ready.
1140
00:36:48,000 --> 00:36:48,967
Open your eyes.
1141
00:36:52,567 --> 00:36:53,467
Are you ready to see
1142
00:36:53,467 --> 00:36:55,567
the brand-new
Balanced Chef?
1143
00:36:55,567 --> 00:36:57,367
-I'm ready.
-Open your eyes.
1144
00:36:59,100 --> 00:37:00,066
Ho... ly.
1145
00:37:01,867 --> 00:37:03,066
Wow!
1146
00:37:04,767 --> 00:37:05,767
Oh, my God.
1147
00:37:06,567 --> 00:37:08,100
This isn't even
the same space.
1148
00:37:09,166 --> 00:37:10,000
Wow.
1149
00:37:12,266 --> 00:37:13,467
It's perfect.
1150
00:37:16,367 --> 00:37:17,567
Where's the kitchen?
1151
00:37:19,166 --> 00:37:20,100
Wow.
1152
00:37:21,266 --> 00:37:22,210
[Robert] Brand-new entrance.
1153
00:37:22,210 --> 00:37:22,767
[Robert] Brand-new entrance.
1154
00:37:22,767 --> 00:37:23,667
[sighs happily]
1155
00:37:23,667 --> 00:37:25,200
Out of view of the customer.
1156
00:37:26,266 --> 00:37:28,900
All your to-go stuff
is right there.
1157
00:37:28,967 --> 00:37:30,867
[Brian] Yeah, it has
this identity now.
1158
00:37:31,700 --> 00:37:32,567
Wow.
1159
00:37:33,900 --> 00:37:35,000
People know who we are.
1160
00:37:35,667 --> 00:37:36,734
For the first time,
1161
00:37:36,734 --> 00:37:38,300
I really feel like
I'm the Balanced Chef.
1162
00:37:39,367 --> 00:37:40,500
Thank you.
1163
00:37:43,266 --> 00:37:44,467
[Robert] Is that okay
if I bring your wife in?
1164
00:37:44,467 --> 00:37:45,567
[Brian] Absolutely.
1165
00:37:48,000 --> 00:37:49,500
-Are you ready?
-Yes.
1166
00:37:50,100 --> 00:37:50,967
Open your eyes.
1167
00:37:52,100 --> 00:37:52,210
[Cynthia] Oh, my gosh!
1168
00:37:52,210 --> 00:37:53,767
[Cynthia] Oh, my gosh!
1169
00:37:53,767 --> 00:37:55,467
-This is amazing!
- [Brian] I know.
1170
00:37:55,467 --> 00:37:57,967
It's simple, it's clean,
it's not confusing.
1171
00:37:57,967 --> 00:37:59,700
[Cynthia] It's so
freaking cool.
1172
00:37:59,767 --> 00:38:01,567
[Brian] Look how clean
the cooler area is now.
1173
00:38:01,567 --> 00:38:03,266
-[Cynthia] Wow.
-Try the chairs.
1174
00:38:03,266 --> 00:38:04,767
[Cynthia] The look
quite comfortable.
1175
00:38:04,767 --> 00:38:06,200
Wow.
1176
00:38:06,200 --> 00:38:07,567
Probably the most
expensive tables and chairs
I've ever bought.
1177
00:38:07,567 --> 00:38:08,800
And they're comfortable.
1178
00:38:08,867 --> 00:38:10,166
Very comfortable.
1179
00:38:10,767 --> 00:38:11,767
Yes.
1180
00:38:11,767 --> 00:38:13,467
I know you're going
through a lot, okay?
1181
00:38:15,500 --> 00:38:16,900
[Brian whispering] Oh, my God.
1182
00:38:17,967 --> 00:38:19,066
[sighing]
1183
00:38:21,667 --> 00:38:22,210
It's the first time
I've seen emotion from you.
1184
00:38:22,210 --> 00:38:23,467
It's the first time
I've seen emotion from you.
1185
00:38:24,900 --> 00:38:26,000
Oh, my God.
1186
00:38:26,867 --> 00:38:28,000
Why are you so emotional?
1187
00:38:28,000 --> 00:38:29,600
[Cynthia] Because I'm seeing
emotion on him.
1188
00:38:31,300 --> 00:38:32,266
In a good way.
1189
00:38:33,967 --> 00:38:34,767
I can't believe this.
1190
00:38:37,867 --> 00:38:39,066
[Robert] Well balanced, right?
1191
00:38:39,066 --> 00:38:41,500
-[Cynthia] Yeah.
-Yeah.
1192
00:38:41,567 --> 00:38:43,767
No, it's... you've given me
a sense of purpose again.
1193
00:38:43,767 --> 00:38:45,100
And I know who I am.
1194
00:38:45,166 --> 00:38:47,200
I know who
The Balanced Chef is.
1195
00:38:47,266 --> 00:38:49,100
I'm excited to start over.
1196
00:38:49,867 --> 00:38:51,166
When I talked to you,
1197
00:38:51,166 --> 00:38:52,210
I had to figure out
who you are
1198
00:38:52,210 --> 00:38:53,100
I had to figure out
who you are
1199
00:38:53,166 --> 00:38:54,867
or what you stood for.
1200
00:38:54,867 --> 00:38:56,467
-This is what you stand for.
-Yeah.
1201
00:38:56,467 --> 00:38:57,867
But I coulnd't have done it
without Lynn.
1202
00:38:57,867 --> 00:38:58,767
Lynn, come on in!
1203
00:38:59,266 --> 00:39:00,367
Hey, guys.
1204
00:39:00,367 --> 00:39:01,500
How's it going?
1205
00:39:01,567 --> 00:39:02,967
-Hi.
-[Lynn laughing]
1206
00:39:02,967 --> 00:39:03,967
[Lynn] You like it?
1207
00:39:03,967 --> 00:39:04,867
Yeah, I loved it.
1208
00:39:04,867 --> 00:39:06,100
-I loved it.
-Cool, I'm glad.
1209
00:39:06,166 --> 00:39:07,867
-[Cynthia] It's amazing.
-It is.
1210
00:39:08,467 --> 00:39:09,600
Do we let people in?
1211
00:39:09,667 --> 00:39:10,867
I'm ready.
1212
00:39:13,800 --> 00:39:16,000
It's a new Balanced Chef,
come on in!
1213
00:39:17,867 --> 00:39:19,100
Hi, how are ya?
1214
00:39:19,166 --> 00:39:20,367
[Robert] As soon as
the doors open,
1215
00:39:20,367 --> 00:39:22,210
guests are flowing directly
to the counter to order.
1216
00:39:22,210 --> 00:39:23,266
guests are flowing directly
to the counter to order.
1217
00:39:23,266 --> 00:39:24,600
[Tracy] All right,
you're all set then, ladies.
1218
00:39:24,667 --> 00:39:26,367
I'll bring your drinks
to you, okay?
1219
00:39:26,367 --> 00:39:27,667
[Robert] Unlike yesterday,
1220
00:39:27,667 --> 00:39:30,000
there's no confusion
about what this place is.
1221
00:39:30,000 --> 00:39:31,300
It's unbelievable.
1222
00:39:31,367 --> 00:39:33,367
You've turned
into a restaurant.
1223
00:39:33,367 --> 00:39:35,867
This is, like,
a huge improvement.
1224
00:39:35,867 --> 00:39:37,367
[Robert] All the changes
we've made
1225
00:39:37,367 --> 00:39:38,700
have allowed Brian
to step back
1226
00:39:38,767 --> 00:39:40,767
and relax with his customers.
1227
00:39:40,767 --> 00:39:42,066
[Brian] Now it's more
of a restaurant.
1228
00:39:42,066 --> 00:39:44,000
It gives us more
of a sense of identity.
1229
00:39:44,000 --> 00:39:45,867
[Ryan] I am proud of Brian
for taking this step.
1230
00:39:45,867 --> 00:39:47,000
This is awesome.
1231
00:39:47,567 --> 00:39:48,767
You got two beefs now.
1232
00:39:48,767 --> 00:39:51,000
[Robert] The kitchen is firing
on all cylinders.
1233
00:39:51,066 --> 00:39:52,210
Steak sandwich,
a burger and a salmon!
1234
00:39:52,210 --> 00:39:53,367
Steak sandwich,
a burger and a salmon!
1235
00:39:53,367 --> 00:39:55,367
[Robert] Now that Kent
has some proper training,
1236
00:39:55,367 --> 00:39:58,100
I wanna see some improvement
with his kitchen skills.
1237
00:39:58,166 --> 00:39:59,567
[Kent] I got
a salmon right here.
1238
00:39:59,567 --> 00:40:01,967
I feel confident now
with all the entrees.
1239
00:40:01,967 --> 00:40:03,166
It feels like a restaurant.
1240
00:40:03,166 --> 00:40:05,166
It doesn't feel like
everything's throw together.
1241
00:40:05,166 --> 00:40:07,000
Great job. Awesome.
1242
00:40:07,066 --> 00:40:08,800
[Robert] Yesterday
was a bunch of subpar
1243
00:40:08,867 --> 00:40:10,000
microwave cooking.
1244
00:40:10,066 --> 00:40:12,467
But today's fare is fresh,
1245
00:40:12,467 --> 00:40:15,300
fast, and cooked to order.
1246
00:40:15,367 --> 00:40:17,367
[woman] Oh, the salmon
is delicious!
1247
00:40:17,367 --> 00:40:20,300
It's got the perfect amount
of the curry taste to it.
1248
00:40:20,367 --> 00:40:22,210
And it's just so tender.
1249
00:40:22,210 --> 00:40:22,500
And it's just so tender.
1250
00:40:22,567 --> 00:40:24,100
[man] This is chicken
couscous royale.
1251
00:40:24,166 --> 00:40:26,367
It has a lot
of delicious flavors.
1252
00:40:26,367 --> 00:40:28,166
It's got a little
spicy bite to it.
1253
00:40:28,166 --> 00:40:29,367
Truly outstanding dish.
1254
00:40:29,367 --> 00:40:30,700
[Robert] So, look at this.
1255
00:40:30,767 --> 00:40:32,867
Yesterday, nobody
was eating any food.
1256
00:40:32,867 --> 00:40:35,300
Today, licking the plates.
1257
00:40:35,367 --> 00:40:36,900
That's a restaurant!
1258
00:40:36,967 --> 00:40:39,400
By moving the to-go items
off to the side,
1259
00:40:39,467 --> 00:40:41,900
this dining area
has a solid identity
1260
00:40:41,967 --> 00:40:44,200
as a restaurant
that serves fresh food
1261
00:40:44,266 --> 00:40:46,667
with a completely separate
grab-and-go service.
1262
00:40:48,400 --> 00:40:49,266
[Tracy] Thank you.
1263
00:40:49,967 --> 00:40:51,500
Thank you!
1264
00:40:51,567 --> 00:40:52,210
[Brian] I feel like
I'm in a dream.
1265
00:40:52,210 --> 00:40:52,867
[Brian] I feel like
I'm in a dream.
1266
00:40:53,700 --> 00:40:54,767
I do.
1267
00:40:54,767 --> 00:40:56,767
Because, you know,
love is all around you,
1268
00:40:56,767 --> 00:40:58,500
but I've never really
1269
00:40:58,567 --> 00:41:00,567
slowed down
to appreciate that.
1270
00:41:00,567 --> 00:41:02,500
-Thank you for everything.
-You're welcome.
1271
00:41:02,567 --> 00:41:04,667
It's a good feeling,
it's a good feeling.
1272
00:41:05,400 --> 00:41:06,367
Thank you.
1273
00:41:06,367 --> 00:41:07,700
Thank you.
1274
00:41:07,767 --> 00:41:08,900
[Robert] Hey,
there you have it.
1275
00:41:08,967 --> 00:41:10,867
Another restaurant,
another family,
1276
00:41:10,867 --> 00:41:12,500
another comunity changed.
1277
00:41:12,567 --> 00:41:13,767
That's a wrap.
1278
00:41:31,100 --> 00:41:32,900
[Robert] I've been here doing
some other work
1279
00:41:32,967 --> 00:41:34,166
two-and-a-half hours away.
1280
00:41:34,166 --> 00:41:37,967
And yesterday, people told me
not to come here.
1281
00:41:39,066 --> 00:41:41,300
They said you're not
good people.
1282
00:41:41,367 --> 00:41:42,667
-Give me fries!
-[man] I'll give you the fries
1283
00:41:42,667 --> 00:41:44,767
when you find out
what table 21 wants!
1284
00:41:44,767 --> 00:41:47,100
[Robert] The restaurant
is not good.
1285
00:41:47,166 --> 00:41:48,367
Wow.
1286
00:41:48,367 --> 00:41:51,500
The reason I came is because
I believe in second chances.
1287
00:41:51,567 --> 00:41:52,210
Come on, hit it.
1288
00:41:52,210 --> 00:41:52,500
Come on, hit it.
1289
00:41:52,567 --> 00:41:53,800
[woman] Trying
to move forward.
1290
00:41:53,800 --> 00:41:56,300
[man] I feel like I'm getting
a second chance here.
1291
00:41:56,367 --> 00:41:57,467
Everyone out, please!
1292
00:41:57,467 --> 00:41:57,800
[man] Oh, that looks good.