1
00:00:00,767 --> 00:00:01,835
You better be nice.
I'm serious.

2
00:00:01,835 --> 00:00:03,336
- Okay.
- Don't embarrass me.

3
00:00:03,336 --> 00:00:04,704
- Don't embarrass you?
- Yeah.

4
00:00:04,704 --> 00:00:06,172
You want me to pretend
and fake it?

5
00:00:06,172 --> 00:00:09,309
Yeah. Yeah.

6
00:00:09,309 --> 00:00:11,244
I ain't gonna lie.
I ain't going to hell for lying,

7
00:00:11,244 --> 00:00:12,779
- so I'm not doing that.
- Well, you would've been there

8
00:00:12,779 --> 00:00:14,147
a long time ago.

9
00:00:15,281 --> 00:00:16,816
<i>narrator: For over 30 years,</i>

10
00:00:16,816 --> 00:00:18,818
<i>Jon Taffer
has traveled the country,</i>

11
00:00:18,818 --> 00:00:22,789
<i>saving hundreds of bars
from failure and ruin.</i>

12
00:00:22,789 --> 00:00:25,692
<i>The past few years
have been harder on our country</i>

13
00:00:25,692 --> 00:00:27,861
<i>than I've ever seen before.</i>

14
00:00:27,861 --> 00:00:30,463
<i>But now,
in a post-pandemic world,</i>

15
00:00:30,463 --> 00:00:35,802
<i>restaurants and bars are seeing
a massive surge in business.</i>

16
00:00:35,802 --> 00:00:39,506
<i>And a customer base that has
a much higher expectation</i>

17
00:00:39,506 --> 00:00:41,574
<i>for quality food and drinks.</i>

18
00:00:41,574 --> 00:00:42,809
Not a huge fan of this.

19
00:00:42,809 --> 00:00:45,311
<i>So I'm on a mission
to save bars</i>

20
00:00:45,311 --> 00:00:47,313
<i>that have been struggling
to keep up with</i>

21
00:00:47,313 --> 00:00:49,215
<i>the new landscape of
our industry.</i>

22
00:00:50,750 --> 00:00:53,119
<i>narrator: So now,
Jon is back out on the road</i>

23
00:00:53,119 --> 00:00:55,188
<i>and heading
to Arvada, Colorado</i>

24
00:00:55,188 --> 00:00:56,890
<i>to rescue Rockabillies.</i>

25
00:00:56,890 --> 00:00:59,459
This is a new era
for our country,

26
00:00:59,459 --> 00:01:03,229
so we need to raise the bar
and rise to these challenges.

27
00:01:03,229 --> 00:01:06,566
[rock music]

28
00:01:06,566 --> 00:01:10,170
narrator:<i> In 2018, Virginia Nigg
opened Rockabillies,</i>

29
00:01:10,170 --> 00:01:13,673
<i>a retro 1950s bar
in Arvada, Colorado.</i>

30
00:01:13,673 --> 00:01:16,409
I've had several businesses
in the past

31
00:01:16,409 --> 00:01:19,145
and my children
talked me into this.

32
00:01:19,145 --> 00:01:22,148
My kids were in between jobs.

33
00:01:22,148 --> 00:01:24,451
<i>So initially
we came up with this concept</i>

34
00:01:24,451 --> 00:01:26,319
to open a bar together.

35
00:01:26,319 --> 00:01:28,588
<i>narrator: She originally
intended for her sons</i>

36
00:01:28,588 --> 00:01:30,423
<i>to take over one day,</i>

37
00:01:30,423 --> 00:01:32,459
<i>but shortly after purchasing
the business,</i>

38
00:01:32,459 --> 00:01:34,828
<i>Virginia soon found herself
running the bar alone.</i>

39
00:01:34,828 --> 00:01:36,729
My two boys
were in the business

40
00:01:36,729 --> 00:01:39,199
bartending,
managing, serving, cooking.

41
00:01:39,199 --> 00:01:40,366
<i>They wanted a place.</i>

42
00:01:40,366 --> 00:01:41,701
<i>My son decided</i>

43
00:01:41,701 --> 00:01:43,870
that he wanted
to open his own business.

44
00:01:43,870 --> 00:01:46,439
<i>So since 2019,</i>

45
00:01:46,439 --> 00:01:49,108
my children
are no longer involved with it.

46
00:01:50,677 --> 00:01:52,912
<i>narrator: However,
her ex-husband Jim</i>

47
00:01:52,912 --> 00:01:56,649
<i>contributed financially
to help Virginia
purchase the bar</i>

48
00:01:56,649 --> 00:01:58,251
<i>and keep it operating.</i>

49
00:01:58,251 --> 00:01:59,686
Well, in the beginning,

50
00:01:59,686 --> 00:02:01,721
I put some money
into getting it going.

51
00:02:01,721 --> 00:02:04,891
And then Jim put in
another $35,000

52
00:02:04,891 --> 00:02:07,560
to just try to get
it back up on its feet.

53
00:02:07,560 --> 00:02:09,696
<i>narrator: But along
with Jim's contributions</i>

54
00:02:09,696 --> 00:02:11,231
<i>came his entitlements.</i>

55
00:02:11,231 --> 00:02:14,701
I have rows, and rows,

56
00:02:14,701 --> 00:02:17,237
and rows of receipts.

57
00:02:17,237 --> 00:02:19,739
These are Jim's comps.

58
00:02:19,739 --> 00:02:21,407
I don't pay no tab, you know.

59
00:02:21,407 --> 00:02:22,842
I don't pay no tab.

60
00:02:22,842 --> 00:02:24,711
I just tip the girls
for waiting on me.

61
00:02:24,711 --> 00:02:27,714
Jim likes to be the life
of the party for everybody.

62
00:02:27,714 --> 00:02:29,349
I have to. When you run off,

63
00:02:29,349 --> 00:02:30,917
- I got to get two more.
- [chuckles] Jim.

64
00:02:30,917 --> 00:02:32,886
<i>narrator: So now
between Jim's claims</i>

65
00:02:32,886 --> 00:02:35,755
<i>for repayment and Virginia's
lack of management...</i>

66
00:02:35,755 --> 00:02:39,526
There is no ordinance,
no order, no organization.

67
00:02:39,526 --> 00:02:42,595
There is no command.
There's nobody in-charge.

68
00:02:42,595 --> 00:02:46,566
narrator:<i> Rockabillies is losing
up to $15,000 a month.</i>

69
00:02:46,566 --> 00:02:49,402
We only have
approximately six more months

70
00:02:49,402 --> 00:02:51,237
to keep our doors open.

71
00:02:51,237 --> 00:02:52,772
<i>narrator: Before giving up
on her dream bar</i>

72
00:02:52,772 --> 00:02:54,974
<i>and losing
her retirement savings,</i>

73
00:02:54,974 --> 00:02:56,943
<i>Virginia has decided
to pull back the doors,</i>

74
00:02:56,943 --> 00:02:59,812
<i>bust open the books,
and make a call for help</i>

75
00:02:59,812 --> 00:03:01,481
<i>to "Bar Rescue".</i>

76
00:03:01,481 --> 00:03:03,583
If this bar closes,
12 people will lose

77
00:03:03,583 --> 00:03:05,418
their job and income.

78
00:03:05,418 --> 00:03:07,420
And I don't know
what the future would bring

79
00:03:07,420 --> 00:03:08,421
if I didn't have this.

80
00:03:20,568 --> 00:03:21,803
- What's up?
- Yeah.

81
00:03:21,803 --> 00:03:23,071
Good to see you, buddy.

82
00:03:23,071 --> 00:03:24,606
Good to see you. Thank you.

83
00:03:24,606 --> 00:03:26,040
<i>narrator: For the kitchen,</i>

84
00:03:26,040 --> 00:03:28,076
<i>Jon brings in Jason Santos,</i>

85
00:03:28,076 --> 00:03:31,446
<i>one of Boston's most creative
and charismatic chefs.</i>

86
00:03:31,446 --> 00:03:33,915
<i>Chef Santos
is a published cookbook author,</i>

87
00:03:33,915 --> 00:03:37,018
<i>as well as owner and operator
of five successful restaurants</i>

88
00:03:37,018 --> 00:03:39,721
<i>in the greater
New England area.</i>

89
00:03:39,721 --> 00:03:43,825
Here we are at Rockabillies,
just outside of Denver.

90
00:03:43,825 --> 00:03:46,161
And this bar
is about 12 years old,

91
00:03:46,161 --> 00:03:49,697
and it was opened
by Virginia and Jim.

92
00:03:49,697 --> 00:03:50,999
- Okay.
- They're losing--are you ready?

93
00:03:50,999 --> 00:03:53,668
Ten to fifteen a month.

94
00:03:53,668 --> 00:03:56,971
Now when I say Rockabillies,
what decade do you think of?

95
00:03:56,971 --> 00:03:59,607
Fifties, you know, like, ish.

96
00:03:59,607 --> 00:04:00,942
So when you look
at '50s music...

97
00:04:00,942 --> 00:04:02,677
- Uh-huh.
- ...it doesn't have

98
00:04:02,677 --> 00:04:04,212
the popularity it did eight,
ten years ago...

99
00:04:04,212 --> 00:04:05,713
- No.
- ...because a lot of people

100
00:04:05,713 --> 00:04:06,815
- in that age group...
- Yeah.

101
00:04:06,815 --> 00:04:08,049
...are no longer with us

102
00:04:08,049 --> 00:04:09,150
or do not listen
to music anymore.

103
00:04:09,150 --> 00:04:10,585
Right. They age out. Yeah.

104
00:04:10,585 --> 00:04:11,753
So right out of the gate,
I wonder

105
00:04:11,753 --> 00:04:12,887
if this isn't a dated concept.

106
00:04:14,989 --> 00:04:16,724
- Look at that bar.
- Yeah.

107
00:04:16,724 --> 00:04:17,992
Look at that tiles.
Does that look like '50s to you?

108
00:04:17,992 --> 00:04:19,093
- No.
- It's like contemporary.

109
00:04:19,093 --> 00:04:20,662
No, not at all.

110
00:04:20,662 --> 00:04:22,096
And look at the checkered
bar top...

111
00:04:22,096 --> 00:04:23,531
- Yeah.
- ...you wanna have a cocktail

112
00:04:23,531 --> 00:04:25,099
- or a milkshake...
- No.

113
00:04:25,099 --> 00:04:26,100
- ...when you sit at that bar?
- It's just is too much.

114
00:04:26,100 --> 00:04:27,535
- For sure.
- Yeah.

115
00:04:27,535 --> 00:04:29,070
So this bar
is owned by Virginia.

116
00:04:29,070 --> 00:04:31,739
Just kind of takes the, uh,
the edge off, you know?

117
00:04:31,739 --> 00:04:34,108
There she is. Her husband, Jim.

118
00:04:34,108 --> 00:04:36,845
Salud, my friend. And you, too?

119
00:04:36,845 --> 00:04:38,713
Jim is sort of the face
of the bar,

120
00:04:38,713 --> 00:04:40,748
but yet he doesn't work
very much at the bar.

121
00:04:40,748 --> 00:04:43,151
[laughs]
Everybody hates me.

122
00:04:43,151 --> 00:04:46,087
- Oh, man.
- So Virginia has health issues.

123
00:04:46,087 --> 00:04:49,858
Years ago, about 10 years ago,
she dealt with breast cancer.

124
00:04:49,858 --> 00:04:51,593
- Uh-huh.
- She survived that.

125
00:04:51,593 --> 00:04:53,127
Now, just literally
a few days ago,

126
00:04:53,127 --> 00:04:55,063
she got out
of surgery for her back.

127
00:04:55,063 --> 00:04:56,664
Wow.

128
00:04:56,664 --> 00:04:58,666
So she works hard
in this bar still.

129
00:04:58,666 --> 00:05:01,503
- And they love this place.
- Yup.

130
00:05:01,503 --> 00:05:04,539
<i>They love their '50s music.
They love their rockabilly.</i>

131
00:05:04,539 --> 00:05:06,541
<i>They don't let any other kind
of music in there.</i>

132
00:05:06,541 --> 00:05:08,142
So they're passionate
about what they do.

133
00:05:08,142 --> 00:05:10,111
I'm just not sure
what they do is right, Jason.

134
00:05:10,111 --> 00:05:12,080
Agreed.

135
00:05:12,080 --> 00:05:15,517
<i>So now they're in debt
about 250 grand.</i>

136
00:05:15,517 --> 00:05:18,953
And as I said, they're losing
$10,000 to $15,000 a month.

137
00:05:18,953 --> 00:05:20,688
Oh, my gosh.

138
00:05:20,688 --> 00:05:22,657
There's Nicole.
She's one of our bartenders.

139
00:05:22,657 --> 00:05:24,058
You want a double, right?

140
00:05:24,058 --> 00:05:26,027
- Sure.
- Okay.

141
00:05:26,027 --> 00:05:28,229
There's Amity.
She's another bartender.

142
00:05:28,229 --> 00:05:29,998
All right, it took forever,
but it's a fresh cake.

143
00:05:29,998 --> 00:05:31,266
Uh-huh. Thank you.

144
00:05:31,266 --> 00:05:32,667
There's Will.

145
00:05:32,667 --> 00:05:33,735
He's the cook.

146
00:05:33,735 --> 00:05:35,203
<i>I was told that Will...</i>

147
00:05:35,203 --> 00:05:36,905
<i>- Uh-hmm.
- ...lived in his car</i>

148
00:05:36,905 --> 00:05:39,073
- before he got this job.
- Whoa.

149
00:05:39,073 --> 00:05:41,209
So I'm guessing
this job means a lot to him.

150
00:05:41,209 --> 00:05:42,944
- Yeah.
- Will, just, uh,

151
00:05:42,944 --> 00:05:44,746
scratch the tacos.

152
00:05:44,746 --> 00:05:46,247
We'll just say
we don't have no tacos?

153
00:05:46,247 --> 00:05:48,249
- Okay.
- Um, because you can't you--

154
00:05:48,249 --> 00:05:49,884
I mean, that's all it is,
it's beef.

155
00:05:49,884 --> 00:05:51,219
That's all
you're gonna give 'em.

156
00:05:51,219 --> 00:05:52,854
- Right.
- So let me go back there

157
00:05:52,854 --> 00:05:55,156
and tell them the, um,
bartenders what we have.

158
00:05:55,156 --> 00:05:57,325
- Oh, okay.
-<i> You know what's interesting?</i>

159
00:05:57,325 --> 00:06:00,128
- Will went to Cordon Bleu.
- Oh.

160
00:06:00,128 --> 00:06:01,930
- But he didn't graduate.
- Oh.

161
00:06:01,930 --> 00:06:03,331
But when you look
at the kitchen...

162
00:06:03,331 --> 00:06:04,999
- Yeah
- ...it looks pretty clean

163
00:06:04,999 --> 00:06:07,035
- and organized, doesn't it?
- It does.

164
00:06:07,035 --> 00:06:09,571
Everything is clean and fresh
in the sandwich station, right?

165
00:06:09,571 --> 00:06:11,039
We've seen
so many yellow cutting boards,

166
00:06:11,039 --> 00:06:12,140
and this one is white.
It's nice to see.

167
00:06:12,140 --> 00:06:13,875
It's actually white.

168
00:06:13,875 --> 00:06:14,876
So we've got a pretty
well-operated kitchen here...

169
00:06:14,876 --> 00:06:16,044
Yeah.

170
00:06:16,044 --> 00:06:17,045
...with a guy
who obviously cares.

171
00:06:17,045 --> 00:06:18,279
Yeah. Yeah.

172
00:06:18,279 --> 00:06:19,781
So I wonder,
is his food terrible?

173
00:06:19,781 --> 00:06:21,182
Is it the concept
that's terrible?

174
00:06:21,182 --> 00:06:22,750
- Right.
- Why are they losing

175
00:06:22,750 --> 00:06:24,052
so much money
when we see a clean,

176
00:06:24,052 --> 00:06:25,286
organized kitchen,

177
00:06:25,286 --> 00:06:26,788
we expect them
to be making money.

178
00:06:26,788 --> 00:06:27,956
Yeah, it doesn't
make sense from afar.

179
00:06:27,956 --> 00:06:29,023
No, it doesn't.

180
00:06:29,023 --> 00:06:30,825
There we go, baby.

181
00:06:30,825 --> 00:06:32,894
Here's to you.

182
00:06:34,295 --> 00:06:36,230
The way he's handling himself
in there,

183
00:06:36,230 --> 00:06:37,932
- I don't understand this.
- I don't understand either.

184
00:06:37,932 --> 00:06:39,334
- I--hey, hey...
- Hey.

185
00:06:39,334 --> 00:06:41,636
Oh, I like it.
I like it. I like it.

186
00:06:41,636 --> 00:06:45,640
So Denver has one of the largest
auto clubs in the country

187
00:06:45,640 --> 00:06:47,709
called Poor Boy Cruisers,

188
00:06:47,709 --> 00:06:50,612
- and they got 250 members...
- Wow.

189
00:06:50,612 --> 00:06:52,180
...that have antique
and older cars.

190
00:06:52,180 --> 00:06:53,948
- Very cool.
- So they're nostalgia people...

191
00:06:53,948 --> 00:06:55,316
- Yeah. Sure.
- ...they're into their '60s

192
00:06:55,316 --> 00:06:56,651
- or '70s cars.
- Yeah.

193
00:06:56,651 --> 00:06:58,152
Their '50s cars.

194
00:06:58,152 --> 00:06:59,821
<i>So, since this
is a nostalgia bar,</i>

195
00:06:59,821 --> 00:07:01,789
<i>I got Ryan Everly</i>

196
00:07:01,789 --> 00:07:04,092
<i>and his girlfriend Melissa
Duckworth...</i>

197
00:07:04,092 --> 00:07:05,193
- Okay.
- ...to come

198
00:07:05,193 --> 00:07:06,394
and do recon for us.

199
00:07:06,394 --> 00:07:08,096
<i>They go to these bars</i>

200
00:07:08,096 --> 00:07:09,897
<i>and car shows
all the time, Jason.</i>

201
00:07:09,897 --> 00:07:12,066
<i>So I'm dying to hear
what they think of this one</i>

202
00:07:12,066 --> 00:07:13,935
compared to 2the other ones
they go to.

203
00:07:13,935 --> 00:07:16,404
<i>narrator:
Jon spies into Rockabillies,</i>

204
00:07:16,404 --> 00:07:19,674
<i>a cramped
2,000 square-foot space</i>

205
00:07:19,674 --> 00:07:22,377
<i>with a U-shaped bar,
a single pool table,</i>

206
00:07:22,377 --> 00:07:25,880
<i>and a small stage
for live performances.</i>

207
00:07:25,880 --> 00:07:27,348
What can I get you, guys?

208
00:07:27,348 --> 00:07:29,951
Um, do you have a menu,
by any chance?

209
00:07:31,285 --> 00:07:32,987
- There you go.
- Thank you.

210
00:07:32,987 --> 00:07:34,155
Do you need
like a beer less, too?

211
00:07:34,155 --> 00:07:35,990
Um, or a cocktail.

212
00:07:35,990 --> 00:07:37,191
- Uh, no? It's okay.
- We have no cocktail.

213
00:07:37,191 --> 00:07:38,426
But I can give you a beer less?

214
00:07:38,426 --> 00:07:40,161
So Jim, sitting at the bar,

215
00:07:40,161 --> 00:07:41,863
<i>he's got a beer,
he just took a shot.</i>

216
00:07:41,863 --> 00:07:43,297
<i>If you are losing
$15,000 a month,</i>

217
00:07:43,297 --> 00:07:45,266
- would you be doing shots?
- No.

218
00:07:45,266 --> 00:07:47,068
<i>Sixty-six years old,
belly up to the bar,</i>

219
00:07:47,068 --> 00:07:49,070
<i>drinking when your business
is losing,</i>

220
00:07:49,070 --> 00:07:50,238
is exactly
what I wouldn't be doing.

221
00:07:50,238 --> 00:07:51,906
What did you decide?

222
00:07:51,906 --> 00:07:53,808
Um, we're gonna do
the smoked wings.

223
00:07:53,808 --> 00:07:55,076
And I'm gonna do
a rumble burger.

224
00:07:55,076 --> 00:07:56,778
- Yeah.
- Please.

225
00:07:56,778 --> 00:07:58,146
- So the place isn't dirty.
- No.

226
00:07:58,146 --> 00:07:59,714
The bartenders
don't seem terrible.

227
00:07:59,714 --> 00:08:01,382
- No.
- Bar doesn't look disorganized.

228
00:08:01,382 --> 00:08:03,351
- No.
- Kitchen doesn't
look disorganized.

229
00:08:03,351 --> 00:08:05,186
No.

230
00:08:05,186 --> 00:08:06,788
The concept
seems completely wrong.

231
00:08:06,788 --> 00:08:08,356
<i>And it seems to me
that they could</i>

232
00:08:08,356 --> 00:08:11,192
operate this flawlessly
and they'd still fail.

233
00:08:11,192 --> 00:08:13,027
Am, did you did
a shot yet or not?

234
00:08:13,027 --> 00:08:14,862
- Not yet.
- I'm, I'm worried about you.

235
00:08:14,862 --> 00:08:16,297
Now I'm getting worried
about you.

236
00:08:16,297 --> 00:08:17,765
I'm waiting for my moment.
[chuckles]

237
00:08:17,765 --> 00:08:19,100
You want something to go?

238
00:08:19,100 --> 00:08:20,735
Jim is completely oblivious.

239
00:08:20,735 --> 00:08:22,303
I don't even understand
why he's here.

240
00:08:22,303 --> 00:08:24,739
He's not involved.
He's drinking profits away.

241
00:08:24,739 --> 00:08:27,008
He's taking up a seat
at the bar, which is income.

242
00:08:27,008 --> 00:08:29,944
It's not helping. He's useless.

243
00:08:29,944 --> 00:08:31,879
And he buys drinks
for other people,

244
00:08:31,879 --> 00:08:33,448
so he impedes revenue.

245
00:08:33,448 --> 00:08:35,283
One more.
You'll never see me again.

246
00:08:35,283 --> 00:08:37,885
Hey, uh, Amity, get a shot.

247
00:08:37,885 --> 00:08:41,189
You're a little off here.
Come on.

248
00:08:41,189 --> 00:08:43,157
- I'm a quarter low.
- Low?

249
00:08:43,157 --> 00:08:45,093
Don't drink the whole bottle.
I'm gonna buy you a shot.

250
00:08:45,093 --> 00:08:47,495
- Why don't you
put it down there?
- All right.

251
00:08:47,495 --> 00:08:49,731
Hey, there's a girl
in the house.

252
00:08:49,731 --> 00:08:52,300
I'm going.

253
00:08:52,300 --> 00:08:54,869
Too late, man, she's got
a restraining order on you.

254
00:08:54,869 --> 00:08:56,204
Jim's not doing anything

255
00:08:56,204 --> 00:08:57,872
- to support the business.
- No.

256
00:08:57,872 --> 00:08:59,907
- Here's my girl right here.
- Hi, honey.

257
00:08:59,907 --> 00:09:03,511
And why is Virginia sitting here
and doing nothing about it?

258
00:09:03,511 --> 00:09:04,912
I'm gonna find out.

259
00:09:04,912 --> 00:09:07,849
[tense music]

260
00:09:07,849 --> 00:09:09,917
[indistinct chatter]

261
00:09:15,256 --> 00:09:16,991
- Hey, guys.
- How are you?

262
00:09:16,991 --> 00:09:19,227
How are you, Ryan?
How's that burger?

263
00:09:19,227 --> 00:09:20,828
- Not bad.
- How'd you order it?

264
00:09:20,828 --> 00:09:22,196
Did you order it medium rare or?

265
00:09:22,196 --> 00:09:23,831
- Medium.
- Medium?

266
00:09:23,831 --> 00:09:25,199
- Yeah.
- That's well done, isn't it?

267
00:09:25,199 --> 00:09:26,400
- That's a little bit.
- Pretty well-done.

268
00:09:26,400 --> 00:09:27,902
- Yeah.
- So you wouldn't drive

269
00:09:27,902 --> 00:09:29,103
across town for that burger,
would you?

270
00:09:29,103 --> 00:09:30,505
- Probably not.
- And you wouldn't drive

271
00:09:30,505 --> 00:09:32,173
across town for the drinks,
would you?

272
00:09:32,173 --> 00:09:34,075
- Probably not.
- Okay. Thank you, guys.

273
00:09:34,075 --> 00:09:36,110
- Thank you.
- That's what I am.

274
00:09:36,110 --> 00:09:38,980
- You're the one in charge, huh?
- No, she is.

275
00:09:38,980 --> 00:09:40,181
I'm glad to hear that,

276
00:09:40,181 --> 00:09:41,549
because I've watched him
for 45 minutes.

277
00:09:41,549 --> 00:09:43,985
- Have four beers and one shot.
- Yeah.

278
00:09:43,985 --> 00:09:45,253
So I'm glad he's not in charge.

279
00:09:45,253 --> 00:09:46,921
I'm with you on that.

280
00:09:46,921 --> 00:09:48,156
So how many more beers
you're gonna have tonight?

281
00:09:48,156 --> 00:09:49,824
I don't know. I'm not done yet.

282
00:09:49,824 --> 00:09:51,459
I don't drive though,
so I'm good.

283
00:09:51,459 --> 00:09:52,960
So no one understands,

284
00:09:52,960 --> 00:09:54,262
you're going down the tubes,
correct?

285
00:09:54,262 --> 00:09:55,830
- Right.
- And he's on his fifth beer.

286
00:09:55,830 --> 00:09:57,899
- Yeah.
- Does that seem right to you?

287
00:09:57,899 --> 00:09:59,867
- No.
- No.

288
00:09:59,867 --> 00:10:01,803
So do you care that you're
gonna lose everything?

289
00:10:01,803 --> 00:10:03,304
I'm not losing nothing.

290
00:10:03,304 --> 00:10:04,572
How you're not losing nothing?

291
00:10:04,572 --> 00:10:05,973
- What happens...
- Yeah.

292
00:10:05,973 --> 00:10:07,508
...if this place closes, Jimmy?

293
00:10:07,508 --> 00:10:09,510
- Well, I...
- What happens then?

294
00:10:09,510 --> 00:10:11,879
- Oh, I...
- So that your 50 grand is gone?

295
00:10:11,879 --> 00:10:13,247
- Right.
- Right?

296
00:10:13,247 --> 00:10:15,483
You close in six months.
What happens then?

297
00:10:15,483 --> 00:10:18,286
Um, find another bar.

298
00:10:18,286 --> 00:10:19,554
Find another bar to what,

299
00:10:19,554 --> 00:10:21,322
- drinking or own?
- Own.

300
00:10:21,322 --> 00:10:23,157
So how are you gonna buy it
if you have no money?

301
00:10:23,157 --> 00:10:26,060
Well, I didn't say
I didn't have any money.

302
00:10:26,060 --> 00:10:27,361
So you have money. She doesn't.

303
00:10:27,361 --> 00:10:28,830
No.

304
00:10:28,830 --> 00:10:30,331
She don't got no money left.

305
00:10:30,331 --> 00:10:32,133
I don't know.
I see, see--I can't have...

306
00:10:32,133 --> 00:10:33,367
Because what I'm saying to him
is pretty straightforward.

307
00:10:33,367 --> 00:10:35,069
- Do you love her?
- Yeah. I was teasing...

308
00:10:35,069 --> 00:10:36,204
Do you lover her? But don't
tease because this is serious.

309
00:10:36,204 --> 00:10:37,371
- No. It's too late for that.
- Okay?

310
00:10:37,371 --> 00:10:39,040
- It's too late.
- It's okay. It's okay.

311
00:10:39,040 --> 00:10:40,875
Don't start digging
old shit, man.
I don't go for that.

312
00:10:40,875 --> 00:10:42,343
- Wait, I'll talk to you
any way I want...
- It don't work on me.

313
00:10:42,343 --> 00:10:44,045
- It don't work-It don't...
- Well then, let's be serious.

314
00:10:44,045 --> 00:10:45,279
- Let me tell you
what's serious.
- Let's be serious.

315
00:10:45,279 --> 00:10:47,081
How about we go
through that alley up there?

316
00:10:47,081 --> 00:10:48,916
- That's serious.
- Oh, really?
You're gonna fight me? Come on.

317
00:10:48,916 --> 00:10:51,018
No, I ain't gonna fight you.
But you're gonna need
a makeup crew.

318
00:10:51,018 --> 00:10:53,621
- I'll tell you that right now.
- I am not gonna let you--
I am not gonna let you

319
00:10:53,621 --> 00:10:55,990
- divert your responsibility...
- Don't start the--
don't start that yelling shit.

320
00:10:55,990 --> 00:10:57,391
- ...with a joke.
- I said--

321
00:10:57,391 --> 00:10:58,526
- Don't start the yelling shit.
- Stop. Stop. Jim. Jim.

322
00:10:58,526 --> 00:11:00,161
He's impossible to deal with.

323
00:11:00,161 --> 00:11:01,996
- Oh, great.
- Sometimes yes.
Sometimes. Sometimes.

324
00:11:01,996 --> 00:11:03,397
I'm not here to make money.
I'm here to make friends.

325
00:11:03,397 --> 00:11:04,966
- So, so, Virginia...
- Jim. Jim.

326
00:11:04,966 --> 00:11:06,500
- We're talk--
it's obvious to me...
- Oh, good.

327
00:11:06,500 --> 00:11:08,870
- I'm doing a good job.
- ...'cause
when you lose the bar,

328
00:11:08,870 --> 00:11:10,171
you're gonna lose your friends
because they're only here
'cause you buy them drinks.

329
00:11:10,171 --> 00:11:12,173
I got plenty of friends Jonny,
how many you got?

330
00:11:12,173 --> 00:11:14,275
- Jim. Jim. Jim. Jim.
- 'Cause...

331
00:11:14,275 --> 00:11:17,011
- Jim, I came here to help you.
- Stop.

332
00:11:17,011 --> 00:11:18,346
- Let me talk without yelling.
- I am talking
to a woman you love.

333
00:11:18,346 --> 00:11:19,881
- If you talk without yelling...
- Stop Jim.

334
00:11:19,881 --> 00:11:21,048
- ...I'll listen...
- Shut the hell up and listen.

335
00:11:21,048 --> 00:11:22,283
Oh, here we go, man. Now see...

336
00:11:22,283 --> 00:11:24,185
- Stop. Stop.
- Shut the hell up and listen.

337
00:11:24,185 --> 00:11:25,219
- See, here we go.
- Stop.

338
00:11:25,219 --> 00:11:26,254
- Listen.
- Out the back.

339
00:11:30,058 --> 00:11:31,126
- 'Cause...
- I came here to help you.

340
00:11:31,126 --> 00:11:32,260
Stop.

341
00:11:32,260 --> 00:11:33,628
Well, then talk without yelling.

342
00:11:33,628 --> 00:11:35,230
I am talking
to the woman you love.

343
00:11:35,230 --> 00:11:36,631
- Stop. Stop.
- If you talk without yelling.

344
00:11:36,631 --> 00:11:37,899
- I'll listen.
- Shut the hell up and listen.

345
00:11:37,899 --> 00:11:39,301
Oh, here we go, man. Now see...

346
00:11:39,301 --> 00:11:40,402
- Stop. Stop.
- Shut the hell up and listen.

347
00:11:40,402 --> 00:11:41,503
- See, here we go.
- Stop.

348
00:11:41,503 --> 00:11:43,138
- Listen.
- Out the back.

349
00:11:43,138 --> 00:11:44,406
- Stop.
- Bring the makeup crew.

350
00:11:44,406 --> 00:11:45,507
- You definitely
gonna need one...
- Stop.

351
00:11:45,507 --> 00:11:46,608
Listen.

352
00:11:46,608 --> 00:11:48,009
- I'm listening.
- Jim.

353
00:11:48,009 --> 00:11:50,078
- I'm trying to talk to you.
- Stop it.

354
00:11:50,078 --> 00:11:53,448
You're--stop.
You're yelling. Stop. Stop it.

355
00:11:53,448 --> 00:11:54,916
- I wanna help you.
- Okay. Stop.

356
00:11:54,916 --> 00:11:56,251
- And I can help you.
- Once you...

357
00:11:56,251 --> 00:11:57,452
I don't wanna help him.
Do you get that?

358
00:11:57,452 --> 00:11:58,920
- Okay.
- I want nothing to do with you.

359
00:11:58,920 --> 00:12:00,255
I don't want nothing
to do with you.

360
00:12:00,255 --> 00:12:01,556
- You're a jerk.
- Let's check out back.

361
00:12:01,556 --> 00:12:02,591
I will come back
to help you tomorrow.

362
00:12:02,591 --> 00:12:04,025
I tell you, we'll go out back.

363
00:12:04,025 --> 00:12:05,527
- I want nothing to do with him.
- Go out back.

364
00:12:05,527 --> 00:12:07,028
- Bring your makeup
crew, you're gonna need it.
- Stop.

365
00:12:07,028 --> 00:12:08,997
- Stop it.
- What I told you was
gonna--yell.

366
00:12:08,997 --> 00:12:10,398
Stop. Stop it. Stop.

367
00:12:10,398 --> 00:12:12,067
You're embarrassing everybody.

368
00:12:12,067 --> 00:12:14,202
[tense music]

369
00:12:14,202 --> 00:12:16,605
Hey! Get this crap off me!

370
00:12:16,605 --> 00:12:19,307
Stop, Jim. Stop.

371
00:12:19,307 --> 00:12:20,609
- You're gonna buy me a drink...
- Stop.

372
00:12:20,609 --> 00:12:22,010
- ...at the Rocket?
- No, Jim.

373
00:12:22,010 --> 00:12:23,211
- Jim, just please stop.
- I'll check it.

374
00:12:23,211 --> 00:12:24,980
No, I'm already done.

375
00:12:24,980 --> 00:12:27,048
<i>I asked Jim a simple question,</i>

376
00:12:27,048 --> 00:12:28,617
and he completely lost it.

377
00:12:28,617 --> 00:12:30,218
<i>He says he's not there
to make money.</i>

378
00:12:30,218 --> 00:12:32,087
He's just there to drink.

379
00:12:32,087 --> 00:12:33,955
But Virginia
is there to make money.

380
00:12:33,955 --> 00:12:35,991
<i>She wants her 250 back.</i>

381
00:12:35,991 --> 00:12:37,959
<i>If Jim doesn't get on board,</i>

382
00:12:37,959 --> 00:12:41,363
Jim's going outboard tomorrow.

383
00:12:41,363 --> 00:12:43,231
It has just been embarrassing.

384
00:12:43,231 --> 00:12:45,400
I don't understand.

385
00:12:45,400 --> 00:12:47,169
That's what alcohol does, see?

386
00:12:51,239 --> 00:12:54,276
[tense music]

387
00:12:58,647 --> 00:13:02,484
So when Jon came in last night,
he confronted Jim

388
00:13:02,484 --> 00:13:06,021
on how much alcohol he drank
in a short amount of time.

389
00:13:06,021 --> 00:13:08,190
And you know that we're
struggling financially.

390
00:13:08,190 --> 00:13:10,625
And did he care
about what was going on?

391
00:13:10,625 --> 00:13:13,195
And so then it kind of escalated
from there.

392
00:13:13,195 --> 00:13:15,197
It kind of just got louder
and louder.

393
00:13:15,197 --> 00:13:17,232
And Jim kind of
was challenging Jon.

394
00:13:17,232 --> 00:13:19,267
And then Jim left.

395
00:13:19,267 --> 00:13:21,336
I was shocked to hear
about last night

396
00:13:21,336 --> 00:13:25,240
because I have never seen Jim
get upset about anything.

397
00:13:25,240 --> 00:13:28,276
It was a little embarrassing
for all of us.

398
00:13:30,145 --> 00:13:32,180
It was no offense to Jon,
but I don't let nobody

399
00:13:32,180 --> 00:13:34,049
get that close to me
and start yelling.

400
00:13:34,049 --> 00:13:36,585
<i>I can't take it.
So it probably wasn't right,</i>

401
00:13:36,585 --> 00:13:37,752
<i>but I would do it again.</i>

402
00:13:37,752 --> 00:13:39,387
<i>That's just me.</i>

403
00:13:39,387 --> 00:13:42,724
Jim, you have
to sit here next to Will.

404
00:13:42,724 --> 00:13:44,092
Yeah. Can I get a beer
while I'm here?

405
00:13:44,092 --> 00:13:45,393
No, no.

406
00:13:45,393 --> 00:13:47,596
Well, this ain't gonna be fun.

407
00:13:47,596 --> 00:13:50,232
<i>Last night, Jim became
completely unreasonable.</i>

408
00:13:50,232 --> 00:13:51,633
I couldn't even communicate
with him.

409
00:13:51,633 --> 00:13:53,168
So today I have no idea

410
00:13:53,168 --> 00:13:54,636
what I'm walking into.

411
00:13:54,636 --> 00:13:55,704
Hello.

412
00:13:55,704 --> 00:13:57,272
- Hi, Jon.
- Hi.

413
00:13:57,272 --> 00:13:59,107
- Hello.
- He can smile.

414
00:13:59,107 --> 00:14:00,775
- I am smiling. I'm good at it.
- Okay.

415
00:14:00,775 --> 00:14:02,611
- I'm good at it Jon.
- I like you--I'd like to see

416
00:14:02,611 --> 00:14:04,212
- some of that today, maybe.
- I'm good at it, Jon.

417
00:14:04,212 --> 00:14:05,647
Come on over,
let's talk everybody.

418
00:14:05,647 --> 00:14:07,115
- Come on over.
- Do you need me, too?

419
00:14:07,115 --> 00:14:08,450
Sure.

420
00:14:08,450 --> 00:14:10,285
<i>I hope that Jim
would support me</i>

421
00:14:10,285 --> 00:14:13,421
and listen to what Jon
has to say and embrace that.

422
00:14:13,421 --> 00:14:15,557
- Hi, everybody.
- Hi, Jon.

423
00:14:15,557 --> 00:14:17,425
- So, what's your name?
- Taryn.

424
00:14:17,425 --> 00:14:19,394
- And what do you do here?
- Bartend.

425
00:14:19,394 --> 00:14:20,729
- Bartend. Okay.
- William.

426
00:14:20,729 --> 00:14:22,464
William.
So I've got to tell you,

427
00:14:22,464 --> 00:14:24,366
I was watching you last night
with my chef.

428
00:14:24,366 --> 00:14:26,167
And you're good, buddy.

429
00:14:26,167 --> 00:14:28,136
That doesn't mean
our food can't be better.

430
00:14:28,136 --> 00:14:30,639
But I was very pleased to see
you all over it last night.

431
00:14:30,639 --> 00:14:32,207
- Thank you.
- What's your name?

432
00:14:32,207 --> 00:14:33,642
- Amity.
- And what do you do?

433
00:14:33,642 --> 00:14:35,176
- Bartend.
- Okay.

434
00:14:35,176 --> 00:14:36,511
- Nicole.
- And what do you do, Nicole?

435
00:14:36,511 --> 00:14:38,113
- Bartend.
- You work very well together?

436
00:14:38,113 --> 00:14:39,648
- Yeah.
- It seemed that way last night,

437
00:14:39,648 --> 00:14:41,383
- right?
- We all get along.

438
00:14:41,383 --> 00:14:43,385
We get along,
very supportive of each other.

439
00:14:43,385 --> 00:14:45,153
Yeah.

440
00:14:45,153 --> 00:14:46,655
What's happening here?

441
00:14:46,655 --> 00:14:49,291
I mean, you can't run
a bar without a manager.

442
00:14:49,291 --> 00:14:50,659
You just can't.

443
00:14:50,659 --> 00:14:52,394
So when there's
very little communication

444
00:14:52,394 --> 00:14:55,196
in between chefs,
employees get mad.

445
00:14:55,196 --> 00:14:57,399
The good employees
don't wanna do anything

446
00:14:57,399 --> 00:14:59,134
because nobody's doing anything.

447
00:14:59,134 --> 00:15:00,268
They get frustrated and leave?

448
00:15:00,268 --> 00:15:01,770
Super frustrated.

449
00:15:01,770 --> 00:15:04,539
It makes you feel stupid
for doing a good job

450
00:15:04,539 --> 00:15:07,175
because you're the only
one that cares.

451
00:15:07,175 --> 00:15:09,110
And it's like,
"Why am I doing this?"

452
00:15:09,110 --> 00:15:10,845
And then you come back two
days later after your days off

453
00:15:10,845 --> 00:15:13,315
- and it's a mess again.
- It's so bad.

454
00:15:13,315 --> 00:15:16,351
So we need to fill some
type of management position

455
00:15:16,351 --> 00:15:18,453
while I'm here.
And when I stand here,

456
00:15:18,453 --> 00:15:20,689
I see some opportunity
right here.

457
00:15:20,689 --> 00:15:22,824
But we've got
to tighten this up.

458
00:15:22,824 --> 00:15:24,726
- Do you agree?
- Yes, I agree.

459
00:15:24,726 --> 00:15:26,695
Okay. So there's a lot
of affection in this room then,

460
00:15:26,695 --> 00:15:28,296
- isn't there?
- Yeah.

461
00:15:28,296 --> 00:15:29,497
Is there a lot
of money in this room?

462
00:15:31,199 --> 00:15:33,134
I wanna raise that point.
Hi, Virginia.

463
00:15:33,134 --> 00:15:34,402
- Hi.
- How much money

464
00:15:34,402 --> 00:15:35,837
have you invested
into this place?

465
00:15:35,837 --> 00:15:37,839
A little over 230,000.

466
00:15:37,839 --> 00:15:40,342
Okay. So how much
in a hole are you?

467
00:15:40,342 --> 00:15:42,444
Right now, about 40.

468
00:15:44,145 --> 00:15:46,548
If we don't turn
this place around, what happens?

469
00:15:46,548 --> 00:15:50,752
I probably got about five months
of operating capital.

470
00:15:50,752 --> 00:15:52,220
That's it.

471
00:15:52,220 --> 00:15:53,822
[tense music]

472
00:15:53,822 --> 00:15:56,624
I need this income,
I rely on it.

473
00:15:56,624 --> 00:15:58,827
It's a huge aspect of my life.

474
00:15:58,827 --> 00:16:00,428
My bills are outrageous.

475
00:16:00,428 --> 00:16:02,197
<i>Like I need this job.</i>

476
00:16:02,197 --> 00:16:05,367
I invested all my money,
every dime I made,

477
00:16:05,367 --> 00:16:06,935
and so I don't wanna
lose all that.

478
00:16:06,935 --> 00:16:09,704
- So Jim is not an owner?
- No.

479
00:16:09,704 --> 00:16:12,307
But that isn't the way
he acted last night.

480
00:16:12,307 --> 00:16:14,609
Because what you said to me
last night pretty much

481
00:16:14,609 --> 00:16:16,511
is you didn't care
about her losing her money.

482
00:16:16,511 --> 00:16:19,347
No. I just got
a little mad there.

483
00:16:19,347 --> 00:16:21,316
I have a problem with people
getting right on top of me.

484
00:16:21,316 --> 00:16:22,684
I'm not challenging you
as a man.

485
00:16:22,684 --> 00:16:24,185
I'm challenging you
as a husband.

486
00:16:24,185 --> 00:16:25,420
And here's why.

487
00:16:25,420 --> 00:16:26,788
You will sit here
and you will say

488
00:16:26,788 --> 00:16:28,757
this business
owes you $35,000, right?

489
00:16:28,757 --> 00:16:30,558
Did you know
you got it back?

490
00:16:30,558 --> 00:16:31,626
No.

491
00:16:35,263 --> 00:16:37,365
- This I got from your staff.
- Okay.

492
00:16:38,733 --> 00:16:40,568
He comes in here
seven days a week.

493
00:16:40,568 --> 00:16:42,937
- Uh-hmm.
- Has six beers a day,

494
00:16:42,937 --> 00:16:45,507
- $3.75 a beer...
- Uh-hmm.

495
00:16:45,507 --> 00:16:47,942
...$8,190 a year,

496
00:16:47,942 --> 00:16:49,611
3.5 years,

497
00:16:49,611 --> 00:16:51,946
that's $30,000
worth of product

498
00:16:51,946 --> 00:16:53,915
that he has consumed
in your bar.

499
00:16:53,915 --> 00:16:55,784
- Right.
- Next.

500
00:16:55,784 --> 00:17:00,388
Here is about $800 in comps
that he does to people.

501
00:17:00,388 --> 00:17:02,390
He comps entire checks,
which is lunacy,

502
00:17:02,390 --> 00:17:03,525
bar people don't do that.

503
00:17:03,525 --> 00:17:05,226
You comp a couple of drinks,

504
00:17:05,226 --> 00:17:07,295
but at least you get
some money out of people.

505
00:17:07,295 --> 00:17:08,496
Right.

506
00:17:08,496 --> 00:17:09,998
This is Partender.

507
00:17:09,998 --> 00:17:12,267
Partender is a beverage
inventory system.

508
00:17:12,267 --> 00:17:13,601
Over the past three days,

509
00:17:13,601 --> 00:17:17,372
we poured $5,035
worth of alcohol.

510
00:17:17,372 --> 00:17:21,709
We sold $3,650
worth of alcohol.

511
00:17:21,709 --> 00:17:24,612
This is in one weekend,

512
00:17:24,612 --> 00:17:27,449
$1,385 in lost sales.

513
00:17:27,449 --> 00:17:30,618
In a month, $21,065.

514
00:17:30,618 --> 00:17:32,320
And how much is it a year?

515
00:17:32,320 --> 00:17:33,922
$252,000.

516
00:17:35,323 --> 00:17:37,258
That was a crazy number.

517
00:17:37,258 --> 00:17:40,528
<i>She could have gone
on 30 trips with that money.</i>

518
00:17:40,528 --> 00:17:41,963
And it's shocking.

519
00:17:41,963 --> 00:17:44,265
Well, yeah.
So I disagree, but anyway,

520
00:17:44,265 --> 00:17:45,667
- I don't need you to come in.
- You disagree with what?

521
00:17:45,667 --> 00:17:47,335
You want me to follow them?

522
00:17:47,335 --> 00:17:48,570
No, don't do that.
Don't do that. Don't do that.

523
00:17:48,570 --> 00:17:50,371
Do you love her?

524
00:17:50,371 --> 00:17:53,541
It depends what day it is here.
Not today.

525
00:17:53,541 --> 00:17:55,710
So he's the kind of guy

526
00:17:55,710 --> 00:17:57,846
who turns something
serious into a joke

527
00:17:57,846 --> 00:18:00,315
because he doesn't have
the courage to face it.

528
00:18:00,315 --> 00:18:01,950
- That's you.
- Uh, be careful there.

529
00:18:01,950 --> 00:18:03,918
You don't have the courage
to talk to me, honestly.

530
00:18:03,918 --> 00:18:05,753
- Be careful there.
- So you turn it into a joke?

531
00:18:05,753 --> 00:18:07,489
You tell me what to do, man,
I told you guys,

532
00:18:07,489 --> 00:18:08,957
don't do this to me.

533
00:18:08,957 --> 00:18:10,625
You don't have the courage
to be honest with me.

534
00:18:10,625 --> 00:18:12,794
Come on.
We're just going to round two.

535
00:18:12,794 --> 00:18:14,996
- Be honest with me.
- Jim, stop.

536
00:18:14,996 --> 00:18:16,898
I asked you a simple question,
do you love her,

537
00:18:16,898 --> 00:18:18,900
- and you can't answer it.
- I answered it.

538
00:18:18,900 --> 00:18:22,036
I don't need to come in here.
I don't need to come in here.

539
00:18:22,036 --> 00:18:24,072
Well, right now, I'm not sure
you're good for the business.

540
00:18:24,072 --> 00:18:26,040
Right now you're spending money.

541
00:18:26,040 --> 00:18:28,476
That's your wife's money.
She's going down the tubes.

542
00:18:28,476 --> 00:18:31,513
She just told you.
In five months we're done.

543
00:18:31,513 --> 00:18:33,014
I want her
to do the best she can.

544
00:18:33,014 --> 00:18:34,649
And I know you're good at it,
so help her.

545
00:18:34,649 --> 00:18:35,984
I don't need to come in.

546
00:18:35,984 --> 00:18:37,785
I don't need
to come in any more.

547
00:18:37,785 --> 00:18:39,687
So you'll save it--
but I don't need to come in.

548
00:18:39,687 --> 00:18:41,689
That's my point. That is me.

549
00:18:41,689 --> 00:18:43,725
Everything you have on paper,
that's me.

550
00:18:43,725 --> 00:18:46,728
And if it's bad for the biz,
I ain't coming in, Jon.

551
00:18:46,728 --> 00:18:48,062
So you're not gonna support her?

552
00:18:48,062 --> 00:18:49,631
I support her by leaving.

553
00:18:49,631 --> 00:18:50,798
So your attitude is,

554
00:18:50,798 --> 00:18:52,000
if I can't drink

555
00:18:52,000 --> 00:18:53,735
and if I can't scream

556
00:18:53,735 --> 00:18:55,570
and yell and be an asshole,
I'm gonna leave.

557
00:18:55,570 --> 00:18:57,005
Solves the whole damn problem.

558
00:19:03,834 --> 00:19:06,136
and if I can't scream
and yell and be an asshole,

559
00:19:06,136 --> 00:19:08,839
- I'm gonna leave.
- Solves the whole damn problem.

560
00:19:10,340 --> 00:19:12,042
- I got to go.
- Great.

561
00:19:12,042 --> 00:19:13,310
I think it's a great idea
for you to leave.

562
00:19:13,310 --> 00:19:15,212
You're lucky. I believe him.

563
00:19:15,212 --> 00:19:17,714
That's really remarkable.

564
00:19:17,714 --> 00:19:20,084
<i>I just don't like that guy.
You know, if I come in
and I go,</i>

565
00:19:20,084 --> 00:19:22,853
<i>"Hey, let me get
the newlywed couple a drink."</i>

566
00:19:22,853 --> 00:19:25,789
That's me.
And if I can't do that,

567
00:19:25,789 --> 00:19:28,759
<i>then I won't come back.
We'll have a nice, quiet drink.</i>

568
00:19:28,759 --> 00:19:31,962
I had a feeling after last night
that Jim wasn't gonna make it.

569
00:19:31,962 --> 00:19:34,865
If he can't contribute
to his wife's success,

570
00:19:34,865 --> 00:19:36,767
he should go drink
someplace else.

571
00:19:36,767 --> 00:19:39,069
<i>With him gone,
Virginia can step up now,</i>

572
00:19:39,069 --> 00:19:41,038
<i>unencumbered by her husband.</i>

573
00:19:41,038 --> 00:19:42,973
She can take control
with this bar.

574
00:19:42,973 --> 00:19:44,708
And I'm gonna teach her
how to do it.

575
00:19:44,708 --> 00:19:46,343
Honestly, I'm glad he's gone

576
00:19:46,343 --> 00:19:48,812
because he would be
an obstacle to every step

577
00:19:48,812 --> 00:19:50,380
and every change
that we wanna do.

578
00:19:50,380 --> 00:19:52,116
And I'm gonna build you
one hell of a bar.

579
00:19:52,116 --> 00:19:54,651
So this is
a great opportunity, guys.

580
00:19:54,651 --> 00:19:56,787
We got a lot of work to do.
So let me bring in my experts.

581
00:19:56,787 --> 00:19:58,722
I picked two great ones
for you guys.

582
00:19:58,722 --> 00:20:00,057
Come on in.

583
00:20:00,057 --> 00:20:01,825
Two very dear friends of mine,

584
00:20:01,825 --> 00:20:03,093
and dare I say, warriors.

585
00:20:03,093 --> 00:20:05,395
Mia and I have been doing
bar rescues together

586
00:20:05,395 --> 00:20:07,431
- for 10 years?
- Something like that.

587
00:20:07,431 --> 00:20:10,067
<i>narrator: For the bar,
Jon brings in Mia Mastroianni,</i>

588
00:20:10,067 --> 00:20:13,036
<i>a legendary bartender
at Soho House, Los Angeles.</i>

589
00:20:13,036 --> 00:20:15,272
<i>Mia has served Hollywood elite,</i>

590
00:20:15,272 --> 00:20:17,441
<i>while also
creating cocktail menus</i>

591
00:20:17,441 --> 00:20:19,810
<i>and programs for bars
across the country.</i>

592
00:20:19,810 --> 00:20:21,278
Jason Santos,

593
00:20:21,278 --> 00:20:22,946
one of the greatest chefs
in America.

594
00:20:22,946 --> 00:20:24,882
Okay, guys,
so for the next three days,

595
00:20:24,882 --> 00:20:26,750
we're gonna push you hard 'cause
we have a lot to accomplish.

596
00:20:26,750 --> 00:20:29,086
It's all about training.
Learn everything you can.

597
00:20:29,086 --> 00:20:30,387
Okay? Let's go to it.

598
00:20:39,963 --> 00:20:42,766
<i>I'm okay
moving forward on my own.</i>

599
00:20:42,766 --> 00:20:44,301
I need to do something for me,

600
00:20:44,301 --> 00:20:46,937
<i>and I need
to keep this place open.</i>

601
00:20:46,937 --> 00:20:49,873
So we're gonna need
a lot of training.

602
00:20:49,873 --> 00:20:51,308
Hello, ladies.

603
00:20:51,308 --> 00:20:53,477
I'm very excited
to be here today.

604
00:20:53,477 --> 00:20:55,212
Are you excited to see
what we've come up with

605
00:20:55,212 --> 00:20:56,813
- for tonight? Okay.
- Yes.

606
00:20:56,813 --> 00:20:59,483
So we're gonna be
making a 50-50 Manhattan.

607
00:20:59,483 --> 00:21:02,953
We're gonna start with one dash
of aromatic bitters

608
00:21:02,953 --> 00:21:05,989
and one dash
of Aztec chocolate bitters.

609
00:21:05,989 --> 00:21:08,725
<i>Then an ounce
and a half of sweet vermouth,</i>

610
00:21:08,725 --> 00:21:10,894
followed by an ounce
and a half of bourbon.

611
00:21:12,262 --> 00:21:15,098
Ice our glass there.

612
00:21:15,098 --> 00:21:16,833
And I'd like
to introduce you ladies

613
00:21:16,833 --> 00:21:19,002
to what is known
as a bar spoon.

614
00:21:19,002 --> 00:21:23,040
We stir cocktails
when there is no citrus.

615
00:21:23,040 --> 00:21:24,942
Pour over fresh ice.

616
00:21:24,942 --> 00:21:27,844
This is our 50-50 Manhattan.

617
00:21:31,415 --> 00:21:33,917
Oh, I love how you're all
excited about that.

618
00:21:33,917 --> 00:21:35,219
Amity.

619
00:21:35,219 --> 00:21:36,753
I would love for you

620
00:21:36,753 --> 00:21:38,422
to make me the 50-50 Manhattan.

621
00:21:38,422 --> 00:21:40,791
<i>I mean, it is embarrassing
when you realize</i>

622
00:21:40,791 --> 00:21:42,759
<i>you don't even know
how to stir a glass,</i>

623
00:21:42,759 --> 00:21:44,962
<i>but Mia was super patient</i>

624
00:21:44,962 --> 00:21:46,997
and I think all of us
really want to learn

625
00:21:46,997 --> 00:21:48,832
and we've just
never been taught.

626
00:21:48,832 --> 00:21:51,268
One, two, three,
four, five, six.

627
00:21:51,268 --> 00:21:53,804
- Boom. Now...
-<i> I like the Manhattan.</i>

628
00:21:53,804 --> 00:21:56,540
You get that chocolate
and it just softens it a lot.

629
00:21:56,540 --> 00:21:58,108
Beautiful.

630
00:21:58,108 --> 00:21:59,977
<i>I think even more
than guys will like that drink.</i>

631
00:21:59,977 --> 00:22:01,945
I think girls
will like that drink too.

632
00:22:01,945 --> 00:22:04,548
We have a lot of work to do,
so let's get to it.

633
00:22:04,548 --> 00:22:06,984
- All right.
- Thank you.

634
00:22:06,984 --> 00:22:10,387
[dramatic music]

635
00:22:10,387 --> 00:22:13,824
<i>All of it has been
a little stressful for me.</i>

636
00:22:13,824 --> 00:22:15,459
It's either gonna
make you or break you.

637
00:22:15,459 --> 00:22:17,794
<i>I am feeling very stressed.</i>

638
00:22:17,794 --> 00:22:19,229
[laughs] Yeah.

639
00:22:19,229 --> 00:22:21,331
Welcome to kitchen training.

640
00:22:21,331 --> 00:22:23,200
This is the cleanest,
most organized kitchen

641
00:22:23,200 --> 00:22:24,534
I have ever seen.

642
00:22:24,534 --> 00:22:26,270
William, tell me about you.

643
00:22:26,270 --> 00:22:28,338
I've worked in several
different restaurants.

644
00:22:28,338 --> 00:22:30,374
And Jon said, unfortunately,
you were stuck in your car

645
00:22:30,374 --> 00:22:32,943
- for a little bit?
- Yeah. I have been living

646
00:22:32,943 --> 00:22:34,378
in my car for quite
a while, and--

647
00:22:34,378 --> 00:22:36,046
So this job
got you on your feet,

648
00:22:36,046 --> 00:22:37,914
- it sort of saved you, right?
- It has.

649
00:22:37,914 --> 00:22:39,816
Clearly you're here
because you're passionate.

650
00:22:39,816 --> 00:22:41,818
You wanna be here,
you have to be here.

651
00:22:41,818 --> 00:22:43,487
I was looking
at your menu briefly,

652
00:22:43,487 --> 00:22:45,122
so I would love for you
to make me

653
00:22:45,122 --> 00:22:46,823
the Elvis Presley sandwich.

654
00:22:46,823 --> 00:22:49,026
All right. So talk me
through these steps.

655
00:22:49,026 --> 00:22:51,395
Chicken breast,
a handful of mushrooms.

656
00:22:51,395 --> 00:22:53,063
- Jalapenos.
- And jalapenos.

657
00:22:53,063 --> 00:22:54,531
- Okay.
- White cheddar.

658
00:22:54,531 --> 00:22:56,566
It's served
on a hamburger bun.

659
00:22:56,566 --> 00:22:58,402
And so that is the Elvis?

660
00:22:58,402 --> 00:23:00,971
- Yeah.
- Just, uh, curious.

661
00:23:00,971 --> 00:23:03,173
I'm asking for a friend.
What makes that Elvis?

662
00:23:03,173 --> 00:23:04,941
- Anything?
- Nothing.

663
00:23:04,941 --> 00:23:06,410
Okay. Good.
At least we're honest.

664
00:23:06,410 --> 00:23:09,212
So it's not bad,
it's just kind of boring,

665
00:23:09,212 --> 00:23:11,181
it's pedestrian.
You get it at a million bars.

666
00:23:11,181 --> 00:23:13,116
Let's do something here

667
00:23:13,116 --> 00:23:15,085
that you can't
get across the street, right?

668
00:23:15,085 --> 00:23:16,420
And so I'm gonna give you

669
00:23:16,420 --> 00:23:18,288
this dish
for stress test tonight.

670
00:23:18,288 --> 00:23:20,324
I have chicken wings here, okay?

671
00:23:20,324 --> 00:23:22,125
So I did buttermilk, did ginger,

672
00:23:22,125 --> 00:23:23,493
garlic, salt.

673
00:23:23,493 --> 00:23:25,028
It basically brines overnight.

674
00:23:25,028 --> 00:23:26,596
And here, we have
cornstarch, okay?

675
00:23:26,596 --> 00:23:28,932
Just take my wings,
and what we're doing here,

676
00:23:28,932 --> 00:23:30,901
which is unique,
is we're gonna twice fry it.

677
00:23:30,901 --> 00:23:32,336
[dings]

678
00:23:32,336 --> 00:23:34,471
Everything that
comes out of the fryer

679
00:23:34,471 --> 00:23:36,139
should always
get salt and pepper.

680
00:23:36,139 --> 00:23:38,008
And I take my sauce,
ginger garlic,

681
00:23:38,008 --> 00:23:41,078
soy sauce, brown sugar,
rice wine vinegar,

682
00:23:41,078 --> 00:23:43,413
Korean chili paste, spicy mayo.

683
00:23:43,413 --> 00:23:45,115
Toasted peanuts for crunch.

684
00:23:45,115 --> 00:23:47,050
Then you put
the scallion threads on here,

685
00:23:47,050 --> 00:23:49,186
and you have this amazing bowl.

686
00:23:50,921 --> 00:23:53,290
- I love it.
- Let's do this. Yeah.

687
00:23:53,290 --> 00:23:54,591
- Thank you.
- Thank you, Chef.

688
00:23:56,927 --> 00:24:00,263
[dramatic music]

689
00:24:00,263 --> 00:24:01,631
And so she's gonna take orders--

690
00:24:01,631 --> 00:24:03,300
You guys do whatever
you wanna do.

691
00:24:03,300 --> 00:24:05,969
And then she'll be like,
we need a side car,

692
00:24:05,969 --> 00:24:08,271
and then either me
and you will make them

693
00:24:08,271 --> 00:24:11,908
and put them up there
for her with, h, with this.

694
00:24:11,908 --> 00:24:13,477
I think that--
that's a better plan.

695
00:24:13,477 --> 00:24:14,644
Hello.

696
00:24:14,644 --> 00:24:15,979
- Hi.
- So?

697
00:24:15,979 --> 00:24:17,080
- Hi.
- Hello.

698
00:24:17,080 --> 00:24:18,515
How do we do?

699
00:24:18,515 --> 00:24:21,451
Um, okay.
It's taken all day, but now,

700
00:24:21,451 --> 00:24:23,954
I think we know
what direction we need to go in.

701
00:24:23,954 --> 00:24:26,456
Okay. Well, the purpose
of a stress test

702
00:24:26,456 --> 00:24:29,493
is to stress you guys out
so we see where we fail.

703
00:24:29,493 --> 00:24:31,962
It's about communications
with the kitchen

704
00:24:31,962 --> 00:24:34,297
and orders coming, and the flow
and it's everything.

705
00:24:34,297 --> 00:24:37,601
Virginia, tonight I want you
to observe your bartenders

706
00:24:37,601 --> 00:24:39,936
and see who you think
can step up

707
00:24:39,936 --> 00:24:41,471
and help you run this place.

708
00:24:41,471 --> 00:24:43,039
- Makes sense?
- Yeah.

709
00:24:43,039 --> 00:24:44,975
Okay. Why don't you guys
go get set up,

710
00:24:44,975 --> 00:24:46,376
make sure you have
everything you need,

711
00:24:46,376 --> 00:24:47,577
we're gonna open
in a couple minutes.

712
00:24:47,577 --> 00:24:49,112
- Okay.
- Sounds great.

713
00:24:49,112 --> 00:24:51,014
My staff,
I think they're ready.

714
00:24:51,014 --> 00:24:52,416
I think they're excited.

715
00:24:52,416 --> 00:24:54,551
I'm looking
forward to tonight.

716
00:24:54,551 --> 00:24:56,953
[dramatic music]

717
00:24:56,953 --> 00:24:58,355
Hello!

718
00:24:58,355 --> 00:25:00,123
Come on in!

719
00:25:01,358 --> 00:25:03,260
- Yay!
- Hi, guys. How are you?

720
00:25:03,260 --> 00:25:06,430
Here's our menu.
If you guys wanna skim it.

721
00:25:06,430 --> 00:25:08,165
Can I have a Manhattan?

722
00:25:08,165 --> 00:25:11,268
Ooh, yes.
The 50-50 Manhattan.

723
00:25:11,268 --> 00:25:12,436
- Manhattan.
- Okay.

724
00:25:12,436 --> 00:25:13,570
Sidecar.

725
00:25:13,570 --> 00:25:15,439
Oh, where's the strainer, honey?

726
00:25:15,439 --> 00:25:17,107
- What's happening now?
- Oh, my God. I don't know.

727
00:25:17,107 --> 00:25:18,442
Well, we just opened.

728
00:25:18,442 --> 00:25:19,976
Bartenders are gonna
get slammed,

729
00:25:19,976 --> 00:25:21,445
the kitchen's gonna get slammed.

730
00:25:21,445 --> 00:25:23,146
Let's see if we either make it

731
00:25:23,146 --> 00:25:24,314
or we crash and burn.

732
00:25:24,314 --> 00:25:25,715
But here's what's important.

733
00:25:25,715 --> 00:25:28,018
Virginia needs
to watch her team.

734
00:25:28,018 --> 00:25:29,686
Who's the natural leader
in this room

735
00:25:29,686 --> 00:25:31,588
that can help her
and her family

736
00:25:31,588 --> 00:25:33,089
move this bar forward?

737
00:25:33,089 --> 00:25:35,125
- Uh-oh.
- Ooh. See, that looks--

738
00:25:35,125 --> 00:25:37,194
thank you. I just--
you're pouring too--

739
00:25:37,194 --> 00:25:38,995
you do half, and then half,

740
00:25:38,995 --> 00:25:40,363
and you're back
and forth and back and forth.

741
00:25:40,363 --> 00:25:41,731
- You got a drink?
- Yes, sir.

742
00:25:41,731 --> 00:25:43,233
How did you pull that off?

743
00:25:43,233 --> 00:25:44,334
I, I don't know.
I got here early.

744
00:25:44,334 --> 00:25:46,002
So you didn't get one.

745
00:25:46,002 --> 00:25:47,737
You didn't get one,
you didn't get one.

746
00:25:47,737 --> 00:25:50,273
You got a drink, you're gonna
share that with everybody?

747
00:25:50,273 --> 00:25:52,008
- You get the pretty one.
- No.

748
00:25:52,008 --> 00:25:55,011
That does not get a garnish.

749
00:25:55,011 --> 00:25:57,280
- Did you get your order? No.
- I got a drink order

750
00:25:57,280 --> 00:25:58,682
- but no food.
- No food order yet?

751
00:25:58,682 --> 00:26:00,417
Do you wanna put
a food order in?

752
00:26:00,417 --> 00:26:02,152
Yes. We'd like
an order of wings.

753
00:26:02,152 --> 00:26:03,320
Okay. Perfect.

754
00:26:03,320 --> 00:26:06,089
One, two, three, four Elvis.

755
00:26:06,089 --> 00:26:07,557
Five wings.

756
00:26:07,557 --> 00:26:10,126
- Four Rumbles.
- Holy cow.

757
00:26:10,126 --> 00:26:12,062
It's gonna kill me. [groans]

758
00:26:12,062 --> 00:26:14,097
Okay. I don't see
any drinks out the tables.

759
00:26:14,097 --> 00:26:15,499
Who's taking care
of table orders?

760
00:26:15,499 --> 00:26:16,566
I am.

761
00:26:18,502 --> 00:26:21,805
On the bar top, please.
Thank you. [laughs]

762
00:26:21,805 --> 00:26:24,174
- All right.
- I'm gonna have the Jim Fizz.

763
00:26:24,174 --> 00:26:26,409
- Okay.
- And I'll go with the sidecar.

764
00:26:26,409 --> 00:26:29,412
I need another sidecar
and another Manhattan.

765
00:26:29,412 --> 00:26:31,281
So is this what their system is?

766
00:26:31,281 --> 00:26:34,417
Yes. They're still
handwriting tickets

767
00:26:34,417 --> 00:26:37,354
and then implementing them
into the POS.

768
00:26:37,354 --> 00:26:40,156
And then the POS prints
strings up here?

769
00:26:40,156 --> 00:26:42,459
Well, they're still working off
of their handwritten tickets.

770
00:26:42,459 --> 00:26:44,628
They're not working
off of any printed tickets.

771
00:26:44,628 --> 00:26:46,363
- So there's no control?
- No.

772
00:26:46,363 --> 00:26:48,298
- Here you go.
- Thank you.

773
00:26:48,298 --> 00:26:50,200
What's the point of a POS system

774
00:26:50,200 --> 00:26:51,735
if we do handwritten tickets?

775
00:26:51,735 --> 00:26:53,436
I have no idea
what they're doing.

776
00:26:55,305 --> 00:26:56,640
Okay. Wings are done.

777
00:26:58,375 --> 00:27:00,076
And now we get
the first ticket put down.

778
00:27:00,076 --> 00:27:01,511
I'm not seeing
any food come out.

779
00:27:01,511 --> 00:27:03,446
- What's going on?
- It's like a dead stop.

780
00:27:03,446 --> 00:27:04,714
We're doing one thing
at a time, there's--

781
00:27:04,714 --> 00:27:06,116
So we're not set up for success?

782
00:27:06,116 --> 00:27:07,384
No. There's no set up--nothing.

783
00:27:07,384 --> 00:27:08,752
It's like, flour down here,

784
00:27:08,752 --> 00:27:09,819
burgers are down there,

785
00:27:09,819 --> 00:27:11,154
he's plating over here.

786
00:27:11,154 --> 00:27:12,255
So what we have going on

787
00:27:12,255 --> 00:27:13,423
is we have no systems.

788
00:27:13,423 --> 00:27:14,758
When you're doing prep

789
00:27:14,758 --> 00:27:16,293
and cooking and plating

790
00:27:16,293 --> 00:27:17,594
all at the same time,

791
00:27:17,594 --> 00:27:19,262
inevitably, you fall behind.

792
00:27:19,262 --> 00:27:20,664
So we're gonna crash?

793
00:27:20,664 --> 00:27:22,532
- We are already going down.
- Yeah.

794
00:27:22,532 --> 00:27:24,768
I got a feeling I can ring
this bell all night long.

795
00:27:24,768 --> 00:27:26,636
- Yeah.
- And nobody will come here.

796
00:27:26,636 --> 00:27:29,639
[bell dinging]

797
00:27:31,841 --> 00:27:34,244
Ooh, I hear the bell.

798
00:27:34,244 --> 00:27:36,813
You are so using
that strainer incorrectly

799
00:27:36,813 --> 00:27:38,648
and I have so much to teach you.

800
00:27:38,648 --> 00:27:40,250
Come on, girls. Let's go.

801
00:27:40,250 --> 00:27:42,886
Oh, wait. I did that wrong.

802
00:27:42,886 --> 00:27:44,788
All right.
The wheels are coming off.

803
00:27:44,788 --> 00:27:47,591
All right. Who ordered--
you ordered the sidecar.

804
00:27:47,591 --> 00:27:49,326
Did you have the Elvis?

805
00:27:49,326 --> 00:27:51,194
- No.
- No?

806
00:27:51,194 --> 00:27:53,496
Um, who else ordered
this sidecar?

807
00:27:53,496 --> 00:27:56,499
Who is Mark that had an Elvis?

808
00:28:01,697 --> 00:28:03,866
Who is Mark that had an Elvis?

809
00:28:03,866 --> 00:28:05,367
- Mark.
- Oh.

810
00:28:05,367 --> 00:28:07,336
- Yeah.
- Oh, no.

811
00:28:07,336 --> 00:28:09,238
Where's your strainer?
Where's your strainer?

812
00:28:09,238 --> 00:28:11,273
- Oh, my God. [laughs]
- Where's your strainer?

813
00:28:11,273 --> 00:28:13,108
I gotta hand it to the staff.

814
00:28:13,108 --> 00:28:14,376
The fact of the matter is,

815
00:28:14,376 --> 00:28:15,511
they don't know
what they're doing.

816
00:28:15,511 --> 00:28:16,845
What is that?

817
00:28:16,845 --> 00:28:18,247
- Who's that for?
- I didn't make that.

818
00:28:18,247 --> 00:28:20,149
They're a complete
confused mess,

819
00:28:20,149 --> 00:28:23,118
but rather than stressing
and freaking out,

820
00:28:23,118 --> 00:28:24,787
they're laughing
with each other.

821
00:28:24,787 --> 00:28:26,288
- You need all four.
- Oh, shoot.

822
00:28:26,288 --> 00:28:27,756
I stole yours. Sorry.

823
00:28:27,756 --> 00:28:29,358
They're actually enjoying this.

824
00:28:29,358 --> 00:28:31,660
Imagine what their
attitudes will be

825
00:28:31,660 --> 00:28:33,228
when they know
what they're doing?

826
00:28:33,228 --> 00:28:35,097
There you go, baby.

827
00:28:36,765 --> 00:28:38,567
Ah, come on.

828
00:28:38,567 --> 00:28:40,736
Stop pushing the burgers down.

829
00:28:40,736 --> 00:28:43,372
What are our ticket
times now, Chef?

830
00:28:43,372 --> 00:28:45,708
Right now, we're at almost
19 minutes

831
00:28:45,708 --> 00:28:48,544
on the next ticket,
and it's just going on now.

832
00:28:48,544 --> 00:28:50,312
It's actually
scary to watch this.

833
00:28:50,312 --> 00:28:52,448
So we're at 19 minutes,
we're gonna be at a half hour,

834
00:28:52,448 --> 00:28:53,916
- 35 minutes in no time.
- Easily a half hour.

835
00:28:53,916 --> 00:28:55,384
Easily. He can do it.

836
00:28:55,384 --> 00:28:57,886
It's the line that's off.

837
00:28:57,886 --> 00:29:01,190
Okay. I see one drink
at all those tables.

838
00:29:01,190 --> 00:29:02,391
Let's go, guys.

839
00:29:02,391 --> 00:29:03,592
Are we allowed
to make two drinks

840
00:29:03,592 --> 00:29:04,727
- at one time...
- Yes.

841
00:29:04,727 --> 00:29:06,629
...in the same shaker? Okay.

842
00:29:06,629 --> 00:29:08,464
I love what you're doing.

843
00:29:08,464 --> 00:29:10,566
Let me try that
before you put it out.

844
00:29:10,566 --> 00:29:12,868
- Yeah, that's great.
- There you go. I'm sorry.

845
00:29:12,868 --> 00:29:14,603
- Glimmers of hope.
- Yes.

846
00:29:14,603 --> 00:29:16,205
They're also staying in focus

847
00:29:16,205 --> 00:29:17,439
and when they take a minute

848
00:29:17,439 --> 00:29:18,874
to think about
their pour concept,

849
00:29:18,874 --> 00:29:20,376
actually kind of impressive
for a stress test.

850
00:29:20,376 --> 00:29:21,543
Problem here is real estate,

851
00:29:21,543 --> 00:29:23,278
they have the second well
down there.

852
00:29:23,278 --> 00:29:24,480
I don't know
why they're not using it.

853
00:29:24,480 --> 00:29:25,581
So sorry.

854
00:29:25,581 --> 00:29:28,684
I'm all over the place.

855
00:29:28,684 --> 00:29:30,953
William, you're trying
your best, buddy, I get it.

856
00:29:30,953 --> 00:29:33,222
But this is just not
a set up that we can succeed at.

857
00:29:33,222 --> 00:29:34,757
No. It's not working.

858
00:29:34,757 --> 00:29:36,258
We're at 40 minutes right now
for the oldest ticket,

859
00:29:36,258 --> 00:29:37,793
which is unacceptable.

860
00:29:37,793 --> 00:29:39,294
I'm just gonna shut it down.

861
00:29:39,294 --> 00:29:40,362
And pull the plug.
We gotta go to work.

862
00:29:40,362 --> 00:29:41,397
- That's right.
- Okay.

863
00:29:41,397 --> 00:29:42,965
[bell dings]

864
00:29:42,965 --> 00:29:45,634
The good news, they're terrific.

865
00:29:45,634 --> 00:29:46,769
- Good.
- I think they got a lot

866
00:29:46,769 --> 00:29:48,303
- of learning to do.
- Yeah.

867
00:29:48,303 --> 00:29:50,205
But I'm gonna shut
this down in a minute.

868
00:29:50,205 --> 00:29:51,874
We've been getting 40-minute
ticket times right now.

869
00:29:51,874 --> 00:29:54,610
- Let them know we're closing.
- Okay.

870
00:29:54,610 --> 00:29:56,278
[bell dinging]

871
00:29:56,278 --> 00:29:57,446
Excuse me.

872
00:29:57,446 --> 00:29:59,248
We're gonna close for the night.

873
00:29:59,248 --> 00:30:02,217
I wanna thank everyone of you
for coming in tonight.

874
00:30:02,217 --> 00:30:04,486
And hopefully,
I'll see you again on Saturday.

875
00:30:04,486 --> 00:30:06,889
We will see you
again on Saturday.

876
00:30:06,889 --> 00:30:09,958
- And let us redeem ourselves.
- [applause]

877
00:30:09,958 --> 00:30:13,362
[upbeat music]

878
00:30:15,264 --> 00:30:16,799
- Hi, ladies.
- Hi, Mia.

879
00:30:16,799 --> 00:30:19,334
I wanna talk about stress test.

880
00:30:19,334 --> 00:30:21,236
You were not
maximizing your space.

881
00:30:21,236 --> 00:30:23,605
You did not set up
the second well.

882
00:30:23,605 --> 00:30:25,340
Big, big issue.

883
00:30:25,340 --> 00:30:27,009
I'm gonna teach you guys
how to make multiple rounds

884
00:30:27,009 --> 00:30:29,645
so that you are comfortable
behind the bar.

885
00:30:29,645 --> 00:30:32,381
So keeping with the theme
of being timeless,

886
00:30:32,381 --> 00:30:34,383
we are doing vodka gimlet.

887
00:30:34,383 --> 00:30:36,685
<i>An ounce of lime juice.</i>

888
00:30:36,685 --> 00:30:38,787
<i>Three quarters of an ounce
of simple syrup,</i>

889
00:30:38,787 --> 00:30:42,291
<i>and two ounces of vodka.</i>

890
00:30:42,291 --> 00:30:43,992
So again, three ingredients.

891
00:30:43,992 --> 00:30:46,962
[shaker shaking]

892
00:30:48,397 --> 00:30:51,266
<i>Pour over fresh ice.</i>

893
00:30:51,266 --> 00:30:54,470
<i>With a lime wheel
and then put a straw</i>

894
00:30:54,470 --> 00:30:56,805
<i>and here we have
your vodka gimlet.</i>

895
00:30:58,774 --> 00:30:59,808
Oh, my gosh.

896
00:30:59,808 --> 00:31:00,876
That is good.

897
00:31:00,876 --> 00:31:02,711
- Nicole.
- Yes.

898
00:31:02,711 --> 00:31:04,413
- Join me, won't you?
- All right.

899
00:31:04,413 --> 00:31:05,748
I would like you to make me
a gimlet.

900
00:31:05,748 --> 00:31:06,749
So how much?

901
00:31:06,749 --> 00:31:08,016
Three quarters of an ounce,

902
00:31:08,016 --> 00:31:09,585
- so that's a three count.
- Okay.

903
00:31:09,585 --> 00:31:13,055
Two, three.
One, two, three, four.

904
00:31:13,055 --> 00:31:14,990
Beautiful. Okay.

905
00:31:14,990 --> 00:31:17,659
One, two, three, four,
five, six, seven, eight.

906
00:31:17,659 --> 00:31:19,328
Oh, this is the part
I'm not good at.

907
00:31:19,328 --> 00:31:21,497
[laughs] Okay.

908
00:31:21,497 --> 00:31:22,765
- Now I just shake it?
- Uh-hmm.

909
00:31:24,032 --> 00:31:25,667
Nice!

910
00:31:25,667 --> 00:31:28,537
Okay. We are gonna work on
strainer technique.

911
00:31:30,072 --> 00:31:31,707
- It tastes the same.
- Yeah.

912
00:31:31,707 --> 00:31:33,976
It's delightful. Excellent job.

913
00:31:33,976 --> 00:31:36,912
How do you guys feel about
this menu moving forward?

914
00:31:36,912 --> 00:31:38,914
I can't wait
for our customers to try it.

915
00:31:38,914 --> 00:31:41,517
Towards re-launch,
I am gonna be looking for

916
00:31:41,517 --> 00:31:43,452
consistency with recipes,

917
00:31:43,452 --> 00:31:44,853
your attention to detail,

918
00:31:44,853 --> 00:31:47,489
glassware technique,
all of these things.

919
00:31:47,489 --> 00:31:48,791
Let's set up the bar
and make more drinks.

920
00:31:48,791 --> 00:31:49,958
- Yeah.
- All right.

921
00:31:52,694 --> 00:31:54,096
To really focus today,

922
00:31:54,096 --> 00:31:55,831
we're gonna go over
some great new dishes.

923
00:31:55,831 --> 00:31:57,032
So our first new dish,

924
00:31:57,032 --> 00:31:59,001
some tenderloin steak sandwich.

925
00:31:59,001 --> 00:32:00,736
A little bit of barbecue rub.

926
00:32:00,736 --> 00:32:02,070
Right on the griddle,

927
00:32:02,070 --> 00:32:03,772
it's gonna cook really fast.

928
00:32:05,741 --> 00:32:07,910
We're gonna cook that steak
like nice medium.

929
00:32:07,910 --> 00:32:11,113
So I have some whipped
garlic goat cheese.

930
00:32:11,113 --> 00:32:12,948
Then I have an onion jam.

931
00:32:12,948 --> 00:32:14,950
Some roasted peppers.

932
00:32:14,950 --> 00:32:16,885
Okay.
And then we'll take our steak.

933
00:32:17,820 --> 00:32:19,621
Beautifully mid-rare.

934
00:32:20,823 --> 00:32:22,724
Crispy fries.

935
00:32:22,724 --> 00:32:24,426
It looks better,
it cooks better.

936
00:32:24,426 --> 00:32:25,894
- Take a bite.
- Wow.

937
00:32:25,894 --> 00:32:27,696
That is absolutely incredible.

938
00:32:27,696 --> 00:32:29,031
Go home,
get a good night's sleep.

939
00:32:29,031 --> 00:32:30,365
Tomorrow is a big day.

940
00:32:30,365 --> 00:32:33,902
[dramatic music]

941
00:32:37,773 --> 00:32:39,942
<i>Virginia is a very nice woman.</i>

942
00:32:39,942 --> 00:32:41,710
She's also a smart woman.

943
00:32:41,710 --> 00:32:43,679
But she's not assertive.

944
00:32:43,679 --> 00:32:46,615
And she's seen the failures
of last night's stress test.

945
00:32:46,615 --> 00:32:48,784
So today, I wanna talk with her

946
00:32:48,784 --> 00:32:50,619
and I wanna build her confidence

947
00:32:50,619 --> 00:32:53,455
so she's more assertive in
managing her bar going forward.

948
00:32:55,123 --> 00:32:57,693
- You should see your bar.
- Yeah?

949
00:32:57,693 --> 00:32:58,894
I'm excited.

950
00:32:58,894 --> 00:33:00,896
What do you think of yesterday?

951
00:33:00,896 --> 00:33:02,631
I thought it went pretty well.

952
00:33:02,631 --> 00:33:05,801
I mean, I'm excited about adding
some new things to the menu.

953
00:33:05,801 --> 00:33:08,103
You never
had signature cocktails.

954
00:33:08,103 --> 00:33:09,705
- No.
- And a bar program

955
00:33:09,705 --> 00:33:11,440
- you could call your own.
- Right.

956
00:33:11,440 --> 00:33:13,976
That'll get them beer drinkers
away from beer always.

957
00:33:13,976 --> 00:33:16,511
It contributes almost
three times more,

958
00:33:16,511 --> 00:33:18,747
a cocktail, to your profits
than your beer well.

959
00:33:18,747 --> 00:33:20,048
Also, you can get
a beer anywhere.

960
00:33:20,048 --> 00:33:21,617
- Yeah.
- These cocktails,

961
00:33:21,617 --> 00:33:24,052
- they can only get at your bar.
- Right.

962
00:33:24,052 --> 00:33:25,754
What do you think
of your team last night?

963
00:33:25,754 --> 00:33:28,924
I think, all in all,
we worked together very well.

964
00:33:28,924 --> 00:33:30,692
- Very well.
- Yeah, I think so too.

965
00:33:30,692 --> 00:33:32,194
You know, it's interesting.
During most stress tests,

966
00:33:32,194 --> 00:33:34,696
they get frustrated,
they get angry at each other.

967
00:33:34,696 --> 00:33:36,531
They don't communicate
with each other.

968
00:33:36,531 --> 00:33:38,100
In the height of the pressure,

969
00:33:38,100 --> 00:33:41,069
they were smiling,
still laughing at each other.

970
00:33:41,069 --> 00:33:42,638
That says a lot

971
00:33:42,638 --> 00:33:45,007
about how they feel
working with you.

972
00:33:45,007 --> 00:33:47,743
But I must say,
you've impressed me this week.

973
00:33:47,743 --> 00:33:49,845
You are a very sharp person.

974
00:33:49,845 --> 00:33:50,946
Well, thank you.

975
00:33:50,946 --> 00:33:52,547
- You are.
- Yeah.

976
00:33:52,547 --> 00:33:54,182
You, you pick up
on things extremely quickly.

977
00:33:54,182 --> 00:33:56,118
I think that
you're very sensitive.

978
00:33:56,118 --> 00:33:58,020
I think that you have
great perception.

979
00:33:58,020 --> 00:34:00,522
And I think that if I give you
a good bar

980
00:34:00,522 --> 00:34:01,957
with all the tools in it,

981
00:34:01,957 --> 00:34:03,825
I think you can take
this to the Promised Land.

982
00:34:03,825 --> 00:34:05,060
Well, thank you.

983
00:34:05,060 --> 00:34:06,762
You know,
I'm in it till the end.

984
00:34:06,762 --> 00:34:09,598
You created a bar that
had a nostalgic feel to it.

985
00:34:09,598 --> 00:34:10,666
Uh-hmm.

986
00:34:10,666 --> 00:34:12,134
I don't wanna change that.

987
00:34:12,134 --> 00:34:14,102
So I'm giving you
the next generation

988
00:34:14,102 --> 00:34:17,105
of your vision, to seize this.

989
00:34:17,105 --> 00:34:18,840
- You're a good person.
- Yeah.

990
00:34:18,840 --> 00:34:20,509
And I'm guessing Jim's
a heck of a guy, too

991
00:34:20,509 --> 00:34:22,010
when I get him calm.

992
00:34:22,010 --> 00:34:25,147
Today, meeting with Jon,
I feel way more confident.

993
00:34:25,147 --> 00:34:27,549
I can't wait
to see the look on your face.

994
00:34:27,549 --> 00:34:28,850
Me too. Me too.

995
00:34:28,850 --> 00:34:30,585
I know Jim and Jon butted heads,

996
00:34:30,585 --> 00:34:32,821
but I think that Jim's gonna be
very happy.

997
00:34:32,821 --> 00:34:34,589
<i>You know,
this is for all of us.</i>

998
00:34:34,589 --> 00:34:35,824
It, it goes all the way around.

999
00:34:35,824 --> 00:34:37,626
<i>I mean, it's very stressful.</i>

1000
00:34:37,626 --> 00:34:40,095
But I'm just really
excited for tomorrow.

1001
00:34:42,197 --> 00:34:46,435
[upbeat music]

1002
00:34:49,137 --> 00:34:51,106
[drill whirring]

1003
00:34:51,106 --> 00:34:54,142
[upbeat music]

1004
00:34:57,746 --> 00:34:59,081
- [applause]
- Hi, Virginia.

1005
00:34:59,081 --> 00:35:00,983
- Hi.
- Hi, everybody.

1006
00:35:00,983 --> 00:35:02,584
Hi, Jon.

1007
00:35:02,584 --> 00:35:03,852
Has this been a good
week for you, Virginia?

1008
00:35:03,852 --> 00:35:05,020
It was a tough one. Yes.

1009
00:35:05,020 --> 00:35:06,621
So, you guys ready for this?

1010
00:35:06,621 --> 00:35:07,889
- Yeah.
- Yeah?

1011
00:35:07,889 --> 00:35:10,025
Look at the confidence
on your face.

1012
00:35:10,025 --> 00:35:11,259
- The other night.
- Yes.

1013
00:35:11,259 --> 00:35:13,128
Now with the training,
we're ready.

1014
00:35:13,128 --> 00:35:15,831
I'm ready too, guys.
I can't wait to show you this.

1015
00:35:15,831 --> 00:35:17,833
I wanted to take your vision

1016
00:35:17,833 --> 00:35:19,835
and create it
for a whole new generation.

1017
00:35:19,835 --> 00:35:22,604
I wanted to take all the work
and time that you guys

1018
00:35:22,604 --> 00:35:26,241
put into it and not change it,
evolve it.

1019
00:35:26,241 --> 00:35:28,777
That's what I try to accomplish.

1020
00:35:28,777 --> 00:35:31,046
So, you ready to see this?

1021
00:35:31,046 --> 00:35:32,748
- Yes! Yes, yes!
- You folks ready to see it?

1022
00:35:32,748 --> 00:35:34,182
- What do you say?
- [cheers and applause]

1023
00:35:34,182 --> 00:35:36,084
All right. Here we go. One...

1024
00:35:36,084 --> 00:35:38,220
two, three!

1025
00:35:39,321 --> 00:35:40,989
[cheers and applause]

1026
00:35:40,989 --> 00:35:42,657
Look at that.

1027
00:35:42,657 --> 00:35:43,658
[laughing] Oh, my God!

1028
00:35:49,673 --> 00:35:51,809
[cheers and applause]

1029
00:35:53,244 --> 00:35:57,248
[dramatic music]

1030
00:35:57,248 --> 00:35:59,617
So I had to get you a big,
bright sign.

1031
00:35:59,617 --> 00:36:01,719
You see this baby
from the street now.

1032
00:36:01,719 --> 00:36:03,287
It glows.

1033
00:36:03,287 --> 00:36:06,991
When I got here, the original
bar was a '50s concept.

1034
00:36:06,991 --> 00:36:08,826
- Right.
- But this concept

1035
00:36:08,826 --> 00:36:12,029
doesn't connect with the current
demographics of this town.

1036
00:36:12,029 --> 00:36:15,099
So, we had to move past
the '50s.

1037
00:36:15,099 --> 00:36:18,035
'60s, '70s, '80s,
that's the music that works.

1038
00:36:18,035 --> 00:36:21,639
So, this is a very different
bar than you guys left.

1039
00:36:21,639 --> 00:36:22,940
- You ready to see it?
- Yes.

1040
00:36:22,940 --> 00:36:24,508
- All right. Go ahead.
- Okay.

1041
00:36:25,943 --> 00:36:27,745
Oh, my God!

1042
00:36:27,745 --> 00:36:30,281
- Oh, my gosh!
- Holy shit!

1043
00:36:30,281 --> 00:36:32,616
It doesn't even look
like the same place.

1044
00:36:32,616 --> 00:36:33,717
<i>What?</i>

1045
00:36:33,717 --> 00:36:35,152
<i>I love this.</i>

1046
00:36:35,152 --> 00:36:36,654
Look at the lights!

1047
00:36:36,654 --> 00:36:38,088
This is awesome.

1048
00:36:38,088 --> 00:36:39,723
Oh, look at the bulb.

1049
00:36:39,723 --> 00:36:41,158
Gosh you guys.
I can take a nap in here.

1050
00:36:41,158 --> 00:36:42,860
Oh, my God.

1051
00:36:42,860 --> 00:36:44,128
Look at the bar!

1052
00:36:44,128 --> 00:36:46,330
Now our drinks have
to be legit, so.

1053
00:36:46,330 --> 00:36:47,998
I'm completely in shock.

1054
00:36:47,998 --> 00:36:49,300
We got a lava lamp!

1055
00:36:49,300 --> 00:36:51,902
Jon definitely, um,
took into account

1056
00:36:51,902 --> 00:36:53,804
exactly how I felt about
everything.

1057
00:36:53,804 --> 00:36:56,674
And he just incorporated
it with his vision.

1058
00:36:56,674 --> 00:36:57,875
I love it.

1059
00:36:57,875 --> 00:36:59,243
I feel like I'm dreaming.

1060
00:36:59,243 --> 00:37:01,645
Oh, my God.
They redid the pool table!

1061
00:37:01,645 --> 00:37:02,913
What do you think?

1062
00:37:02,913 --> 00:37:04,682
- It's amazing.
- I love it!

1063
00:37:04,682 --> 00:37:06,951
There's actually a lot
more to show you guys.

1064
00:37:06,951 --> 00:37:08,919
So grab a seat at the bar,
I wanna show you.

1065
00:37:08,919 --> 00:37:10,921
Take a look
at a couple simple things.

1066
00:37:10,921 --> 00:37:12,590
We have a real work
station down here

1067
00:37:12,590 --> 00:37:14,191
and a real work station
down there.

1068
00:37:14,191 --> 00:37:19,029
Then I got world-class POS
system called SkyTab.

1069
00:37:19,029 --> 00:37:21,232
- And you also have these.
- Oh, yay. Great.

1070
00:37:21,232 --> 00:37:22,933
I don't have to run
back and forth.

1071
00:37:22,933 --> 00:37:25,169
Then I got you PathSpot.

1072
00:37:25,169 --> 00:37:27,938
You put your hands underneath,
you could get green light,

1073
00:37:27,938 --> 00:37:29,640
your hands have no bacteria

1074
00:37:29,640 --> 00:37:31,809
- and no viral matter on you.
- What?

1075
00:37:31,809 --> 00:37:33,844
- That's freaking amazing.
- I got Barproducts.com

1076
00:37:33,844 --> 00:37:36,213
to give you guys mixing sets,
bar tools,

1077
00:37:36,213 --> 00:37:38,949
spoons, shakers, everything
you could possibly need.

1078
00:37:38,949 --> 00:37:41,652
Then I also got you
subscription of Partender.

1079
00:37:41,652 --> 00:37:43,354
You can do inventory in minutes

1080
00:37:43,354 --> 00:37:44,955
so you can really watch
those costs.

1081
00:37:44,955 --> 00:37:46,724
- I want you making money here.
- Heck yeah.

1082
00:37:46,724 --> 00:37:48,893
Then I got
Standard Restaurant Supply

1083
00:37:48,893 --> 00:37:50,361
to do you
plateware in the kitchen.

1084
00:37:50,361 --> 00:37:51,929
Some waffle irons.

1085
00:37:51,929 --> 00:37:53,664
And we fixed out the equipment,

1086
00:37:53,664 --> 00:37:54,999
straightened up the line
for you in the kitchen line.

1087
00:37:54,999 --> 00:37:57,268
So you're set back
there as well, buddy.

1088
00:37:57,268 --> 00:37:58,869
Then I got Ink Monstr

1089
00:37:58,869 --> 00:38:02,373
to produce these old-style
wallpapers for me

1090
00:38:02,373 --> 00:38:03,874
so I could capture the era.

1091
00:38:03,874 --> 00:38:05,943
Then we got
Paramount Audio Video

1092
00:38:05,943 --> 00:38:08,779
to come in and overhaul
the entire audio video system.

1093
00:38:08,779 --> 00:38:10,414
But here's one
of my favorite things.

1094
00:38:10,414 --> 00:38:13,083
This is an Orange Door
entertainment system.

1095
00:38:13,083 --> 00:38:14,985
It not only has karaoke,

1096
00:38:14,985 --> 00:38:16,854
it has 50,000
music videos in it.

1097
00:38:16,854 --> 00:38:17,888
- Oh.
- [laughs] Oh, wow.

1098
00:38:17,888 --> 00:38:19,857
And it's an automatic DJ.

1099
00:38:19,857 --> 00:38:22,126
It'll program your music
just right.

1100
00:38:22,126 --> 00:38:24,295
Virginia, do you agree
your existing customers

1101
00:38:24,295 --> 00:38:25,829
- will like this?
- I think so.

1102
00:38:25,829 --> 00:38:27,031
If they don't,
oh, well, too bad.

1103
00:38:27,031 --> 00:38:28,899
- I'll get new ones.
- [laughter]

1104
00:38:28,899 --> 00:38:30,367
- Are you excited?
- Yes. Very much.

1105
00:38:30,367 --> 00:38:31,936
So I can't wait
to show everyone.

1106
00:38:31,936 --> 00:38:33,170
We got a bunch
of customers outside.

1107
00:38:33,170 --> 00:38:34,772
Get a big line happy. You ready?

1108
00:38:34,772 --> 00:38:36,173
- We're ready.
- All right.

1109
00:38:36,173 --> 00:38:37,274
We got a kitchen to set up,
a bar to set up.

1110
00:38:37,274 --> 00:38:38,976
- Let's go to it.
- Yay!

1111
00:38:40,077 --> 00:38:41,445
Hello!

1112
00:38:41,445 --> 00:38:43,881
- [cheers and applause]
- Welcome!

1113
00:38:45,282 --> 00:38:46,951
What can I get for you?

1114
00:38:46,951 --> 00:38:47,952
A Manhattan.

1115
00:38:47,952 --> 00:38:49,186
What can I get you to drink?

1116
00:38:49,186 --> 00:38:50,287
Gimlet?

1117
00:38:50,287 --> 00:38:51,789
Oh, okay.

1118
00:38:51,789 --> 00:38:52,923
There you go.

1119
00:38:54,124 --> 00:38:56,727
Nice. Here's the menu.

1120
00:38:56,727 --> 00:38:58,896
- I'll have the Rock-a-burger.
- You got it.

1121
00:38:58,896 --> 00:39:01,065
All right. One order of wings.

1122
00:39:01,065 --> 00:39:02,766
Two burgers all day.

1123
00:39:02,766 --> 00:39:04,301
Four steak sandwiches.

1124
00:39:04,301 --> 00:39:06,270
[bell dings]

1125
00:39:06,270 --> 00:39:08,472
[upbeat music]

1126
00:39:08,472 --> 00:39:10,441
We really worked on building
the confidence here.

1127
00:39:10,441 --> 00:39:11,475
And it shows.

1128
00:39:11,475 --> 00:39:13,110
The two work stations

1129
00:39:13,110 --> 00:39:14,244
- are making a huge difference.
- Absolutely.

1130
00:39:14,244 --> 00:39:15,813
Taryn, pretty impressive
over there.

1131
00:39:15,813 --> 00:39:17,314
Thank you.

1132
00:39:17,314 --> 00:39:19,283
- Look at you.
- I know, I--[laughs]

1133
00:39:19,283 --> 00:39:21,185
You would have never been
able to do that

1134
00:39:21,185 --> 00:39:22,920
- just two days ago, right?
- No.

1135
00:39:22,920 --> 00:39:23,921
- Never.
- How does that feel?

1136
00:39:23,921 --> 00:39:24,922
Good.

1137
00:39:24,922 --> 00:39:28,258
[upbeat music]

1138
00:39:28,258 --> 00:39:29,960
Okay, guys. How are we doing?

1139
00:39:29,960 --> 00:39:31,395
- Tickets still coming in?
- Tickets are coming in,

1140
00:39:31,395 --> 00:39:33,230
but they have the system
and they're keeping up,

1141
00:39:33,230 --> 00:39:34,898
and that's all we can ask
for right now.

1142
00:39:34,898 --> 00:39:36,333
I gotta tell you,
these changes to the line

1143
00:39:36,333 --> 00:39:37,468
- made a big difference.
- Yeah.

1144
00:39:37,468 --> 00:39:39,036
So we're plating up over there,

1145
00:39:39,036 --> 00:39:40,037
we're plating up over here.
It's working.

1146
00:39:40,037 --> 00:39:41,171
It's a system now. It's working.

1147
00:39:41,171 --> 00:39:42,239
Working very well.

1148
00:39:44,008 --> 00:39:45,809
When I got here four days ago,

1149
00:39:45,809 --> 00:39:48,512
it combative from the moment
I got here with Jim.

1150
00:39:48,512 --> 00:39:51,982
<i>But a great staff
can change anything.</i>

1151
00:39:51,982 --> 00:39:54,084
<i>Any one of these
three bartenders</i>

1152
00:39:54,084 --> 00:39:56,086
<i>would make a great manager.</i>

1153
00:39:56,086 --> 00:39:58,889
<i>Now, Virginia is
empowered to run her bar.</i>

1154
00:39:58,889 --> 00:40:01,358
And Jim is nowhere to be seen.

1155
00:40:02,993 --> 00:40:04,962
- Take a look at your bar.
- Yes.

1156
00:40:04,962 --> 00:40:07,097
- Are you happy?
- Yes. Very much so.

1157
00:40:07,097 --> 00:40:08,165
- Very much so.
- Do you feel you're more

1158
00:40:08,165 --> 00:40:09,433
empowered to be successful now?

1159
00:40:09,433 --> 00:40:10,901
- Yes.
- Excellent.

1160
00:40:10,901 --> 00:40:12,169
- Well, congratulations.
- Thank you so much.

1161
00:40:12,169 --> 00:40:13,771
- My work is done.
- Yes. Thank you so much.

1162
00:40:13,771 --> 00:40:14,905
- Thank you, Virginia.
- Uh-hmm.

1163
00:40:14,905 --> 00:40:16,240
- Thank you.
- Oh, it was a pleasure.

1164
00:40:16,240 --> 00:40:18,108
- Good luck.
- Thank you so much.

1165
00:40:19,510 --> 00:40:22,846
I've learned so much from Jon,
so much.

1166
00:40:22,846 --> 00:40:25,215
He guided me and he understood

1167
00:40:25,215 --> 00:40:26,950
how much this means to me.

1168
00:40:26,950 --> 00:40:28,385
And that meant a lot to me,

1169
00:40:28,385 --> 00:40:30,521
that he cared enough to help me.

1170
00:40:30,521 --> 00:40:32,222
And I thank him.

1171
00:40:32,222 --> 00:40:35,259
[upbeat music]

1172
00:40:47,337 --> 00:40:49,139
<i>narrator: Promotional
consideration provided by:</i>

1173
00:40:49,139 --> 00:40:51,208
<i>SkyTab POS, PathSpot,
Partender, Miners Saloon,</i>

1174
00:40:51,208 --> 00:40:53,510
<i>Cleaning Pros, Befort Plumbing,
Paramount Audio Video Corp.,</i>

1175
00:40:53,510 --> 00:40:55,879
<i>Mile High Beverage Brothers,
TiCoat, Bar Products,</i>

1176
00:40:55,879 --> 00:40:57,948
<i>Standard Restaurant Supply,
Ink Monstr, Orange Door,</i>

1177
00:40:57,948 --> 00:40:58,949
<i>Colorado Budget Billiards,
One Stone, and ESRI.</i>