1
00:00:03,937 --> 00:00:04,905
{\an1}Well, I know how to party.
2
00:00:04,938 --> 00:00:06,039
{\an1}I know how to club.
3
00:00:06,073 --> 00:00:07,040
{\an1}I know how to have a good time.
4
00:00:07,074 --> 00:00:09,409
{\an1}[laughs]
5
00:00:09,443 --> 00:00:12,279
{\an1}Narrator: For over 30 years,
Jon Taffer has traveled
6
00:00:12,312 --> 00:00:16,783
{\an1}the country, saving hundreds
of bars from failure and ruin.
7
00:00:16,817 --> 00:00:19,520
{\an1}The past few years have
been harder on our country
8
00:00:19,553 --> 00:00:21,855
{\an1}than I've ever seen before.
9
00:00:21,889 --> 00:00:24,391
{\an1}But now,
in a post-pandemic world,
10
00:00:24,424 --> 00:00:27,694
{\an1}restaurants and bars are seeing
a massive surge in business.
11
00:00:27,728 --> 00:00:29,796
{\an1}Hey, yeah.
12
00:00:29,830 --> 00:00:32,566
{\an1}And a customer base
that has a much
13
00:00:32,598 --> 00:00:35,536
{\an1}higher expectation
for quality food and drinks.
14
00:00:35,569 --> 00:00:37,471
{\an1}I'm not a huge fan of this.
15
00:00:37,504 --> 00:00:39,273
{\an1}So, I'm on a mission
to save bars
16
00:00:39,306 --> 00:00:40,974
{\an1}that had been struggling
17
00:00:41,008 --> 00:00:43,010
{\an1}to keep up with the new
landscape of our industry.
18
00:00:43,043 --> 00:00:44,845
{\an1}all: Yay!
19
00:00:44,878 --> 00:00:46,647
{\an1}Narrator: So now, Jon is back
out on the road.
20
00:00:46,680 --> 00:00:49,049
{\an1}He's heading to Charlotte,
North Carolina
21
00:00:49,082 --> 00:00:51,618
{\an1}and to the 360 Lounge.
22
00:00:51,652 --> 00:00:53,754
{\an1}This is a new era
for our country,
23
00:00:53,787 --> 00:00:58,559
{\an1}so we need to raise the bar
and rise to these challenges.
24
00:00:58,592 --> 00:01:02,729
{\an1}Narrator: In 2019,
floor engineer, Napoleon Isom,
25
00:01:02,763 --> 00:01:05,999
{\an1}invested $50,000
of his life savings
26
00:01:06,033 --> 00:01:09,570
{\an1}to own a local nightclub
hot spot, 360 Lounge.
27
00:01:09,603 --> 00:01:12,673
{\an1}My occupation before
this was a mechanical engineer.
28
00:01:12,706 --> 00:01:15,008
{\an1}A mutual friend of mine
knew the actual owner
29
00:01:15,042 --> 00:01:16,810
{\an1}that owned this place
before I did.
30
00:01:16,844 --> 00:01:18,745
{\an1}And he was looking to get out.
31
00:01:18,779 --> 00:01:20,881
{\an1}He presented the opportunity
to me and I thought,
32
00:01:20,914 --> 00:01:22,950
{\an1}"Heck, I would
love to work for myself."
33
00:01:22,983 --> 00:01:24,885
{\an1}So I decided to give it a shot.
34
00:01:24,918 --> 00:01:27,621
{\an1}Narrator: Within two years,
Napoleon bought out
35
00:01:27,654 --> 00:01:31,425
{\an1}his other partners and became
sole owner of the nightclub.
36
00:01:31,458 --> 00:01:33,093
{\an1}Initially,
when I purchased this place,
37
00:01:33,126 --> 00:01:36,430
{\an1}it was 360 Lounge, but I decided
to say it was Reloaded.
38
00:01:36,463 --> 00:01:37,564
{\an1}It was something new.
39
00:01:37,598 --> 00:01:39,032
{\an1}It was under new management
40
00:01:39,066 --> 00:01:40,734
{\an1}because the club scene
in Charlotte is trash.
41
00:01:40,767 --> 00:01:42,503
{\an1}When you go to another club,
42
00:01:42,536 --> 00:01:45,072
{\an1}you get a half-ass
bottle service, a bottle show.
43
00:01:47,007 --> 00:01:48,008
{\an1}They come out and they're like,
44
00:01:48,041 --> 00:01:49,476
{\an1}[laughs sarcastically]
45
00:01:49,509 --> 00:01:51,345
{\an1}bottle show, bam, there you go.
46
00:01:51,378 --> 00:01:53,580
{\an1}And it's, like,
"Damn, that's all I get?"
47
00:01:53,614 --> 00:01:55,616
{\an1}So--and I thought
that this would bring
48
00:01:55,649 --> 00:01:58,752
{\an1}something that Charlotte
had never seen or had before.
49
00:01:58,785 --> 00:02:01,555
{\an1}Narrator: Despite being
an avid nightclub patron
50
00:02:01,588 --> 00:02:04,625
{\an1}as a nightclub owner,
Napoleon came up short.
51
00:02:04,658 --> 00:02:06,660
{\an1}My training program
here has went to shit.
52
00:02:06,693 --> 00:02:07,794
{\an1}[laughs]
53
00:02:07,828 --> 00:02:09,663
{\an1}I don't bartend,
so I don't know
54
00:02:09,696 --> 00:02:11,031
{\an1}how to make a damn drink.
55
00:02:11,064 --> 00:02:12,466
{\an1}What do we use
the cherries for anyway?
56
00:02:12,499 --> 00:02:14,001
{\an1}What drink?
57
00:02:14,034 --> 00:02:15,736
{\an1}There's a lot wrong
with the club, I'll be honest.
58
00:02:15,769 --> 00:02:16,770
{\an1}Uh, like when I think
about this place,
59
00:02:16,803 --> 00:02:18,739
{\an1}it's a DIY nightclub.
60
00:02:18,772 --> 00:02:20,407
{\an1}We don't have a bar drain.
61
00:02:20,440 --> 00:02:22,476
{\an1}We have, like,
the crappiest well system.
62
00:02:22,509 --> 00:02:25,145
{\an1}It looks nice aesthetically,
but the bones
63
00:02:25,179 --> 00:02:26,680
{\an1}of it is really some shit.
64
00:02:26,713 --> 00:02:27,814
{\an1}Look, we've got a cooler
right here.
65
00:02:27,848 --> 00:02:29,550
{\an1}All right? It doesn't work.
66
00:02:29,583 --> 00:02:31,585
{\an1}Could've used a better
equipment, kinda outdated.
67
00:02:31,618 --> 00:02:32,920
{\an1}Well, it's kind of
detached on the wall.
68
00:02:32,953 --> 00:02:34,755
{\an1}Kind of challenging sometimes.
69
00:02:34,788 --> 00:02:36,723
{\an1}Napoleon [indistinct]
so I just tell him like,
70
00:02:36,757 --> 00:02:38,559
{\an1}"Look, you don't
know everything."
71
00:02:38,591 --> 00:02:39,560
{\an1}Like, "This is [bleep] up.
This is [bleep] up.
72
00:02:39,593 --> 00:02:41,028
{\an1}You're [bleep] up."
73
00:02:41,061 --> 00:02:42,029
{\an1}Like, he needs
that because when we tell him,
74
00:02:42,062 --> 00:02:43,797
{\an1}he's like, "Oh, shut up."
75
00:02:43,829 --> 00:02:45,499
{\an1}Like, "Y'all don't know
what you're talking about."
76
00:02:45,531 --> 00:02:47,034
{\an1}I think my employees
would describe me
77
00:02:47,067 --> 00:02:50,470
{\an1}as a straightforward guy,
but an asshole at the same time.
78
00:02:50,504 --> 00:02:52,639
{\an1}Narrator: And a constantly
changing bar staff
79
00:02:52,673 --> 00:02:54,908
{\an1}has left 360 Lounge Reloaded
80
00:02:54,942 --> 00:02:58,111
{\an1}without a clear leader
or a clear path to success.
81
00:02:58,145 --> 00:03:01,548
{\an1}Do we need a manager?
I think we would need a manager.
82
00:03:01,582 --> 00:03:04,885
{\an1}'Cause every time we get one,
they're just gone.
83
00:03:04,918 --> 00:03:07,788
{\an1}Narrator: Now,
360 Lounge Reloaded
84
00:03:07,821 --> 00:03:10,624
{\an1}is losing up to
$20,000 a month,
85
00:03:10,657 --> 00:03:14,161
{\an1}with Napoleon sinking
into almost $200,000
86
00:03:14,194 --> 00:03:15,529
{\an1}worth of debt.
87
00:03:15,562 --> 00:03:17,030
{\an1}We had to refinance our home.
88
00:03:17,064 --> 00:03:18,866
{\an1}I had to borrow money
from friends
89
00:03:18,899 --> 00:03:20,901
{\an1}and I don't know
what else to do.
90
00:03:20,934 --> 00:03:22,903
{\an1}It just sucks to
kind of see this place
91
00:03:22,936 --> 00:03:24,471
{\an1}in the state that it's in.
92
00:03:24,505 --> 00:03:26,173
{\an1}Like, I don't know how
much longer I can do it.
93
00:03:26,206 --> 00:03:28,242
{\an1}Narrator: With just one month
left before closing,
94
00:03:28,275 --> 00:03:31,245
{\an1}Napoleon has decided
to pull back the doors,
95
00:03:31,278 --> 00:03:34,948
{\an1}bust open the books,
and make a call for help
96
00:03:34,982 --> 00:03:36,884
{\an1}to "Bar Rescue".
97
00:03:36,917 --> 00:03:38,085
{\an1}It's been so bad
we probably could've shut
98
00:03:38,118 --> 00:03:39,653
{\an1}the doors last week.
99
00:03:44,491 --> 00:03:48,728
{\an1}[glass breaks]
100
00:03:51,298 --> 00:03:53,100
{\an1}[engines revving]
101
00:03:53,133 --> 00:03:56,270
{\an1}[indistinct chatter]
102
00:03:58,939 --> 00:04:00,707
{\an1}You know, we've done
a lot of bars.
103
00:04:00,741 --> 00:04:01,742
{\an1}We haven't done a nightclub
together in a while.
104
00:04:01,775 --> 00:04:02,843
{\an1}No, we haven't.
105
00:04:02,876 --> 00:04:04,311
{\an1}So, we're in North Lake,
North Carolina.
106
00:04:04,344 --> 00:04:06,146
{\an1}-Okay.
-About 10, 15 miles
107
00:04:06,180 --> 00:04:07,981
{\an1}-out of Charlotte.
-Oh, that's big though.
108
00:04:08,015 --> 00:04:09,650
{\an1}And Charlotte, as you know,
is a pretty hip city.
109
00:04:09,683 --> 00:04:11,218
{\an1}-Yeah, absolutely.
-There's a pretty good
110
00:04:11,251 --> 00:04:13,654
{\an1}late night scene.
So, they know a good nightclub.
111
00:04:13,687 --> 00:04:14,988
{\an1}So that's why I wanted
you to come help me with this.
112
00:04:15,022 --> 00:04:16,923
{\an1}[chuckles] Oh, thanks
for having me.
113
00:04:16,957 --> 00:04:19,893
{\an1}Narrator: For the bar,
Jon brings in Derrick Turner,
114
00:04:19,927 --> 00:04:22,396
{\an1}a mixologist from
New York City who's named
115
00:04:22,429 --> 00:04:25,632
{\an1}the Top Ten Bartender
by Time Out Magazine.
116
00:04:25,666 --> 00:04:28,168
{\an1}Derrick has worked
with both craft spirit brands
117
00:04:28,202 --> 00:04:30,637
{\an1}and major breweries
across the country.
118
00:04:30,671 --> 00:04:32,005
{\an1}So there it is.
There's the front.
119
00:04:32,039 --> 00:04:35,709
{\an1}-360 Lounge.
-Reloaded.
120
00:04:35,742 --> 00:04:37,211
{\an1}So that makes me think
they redid the concept, right?
121
00:04:37,244 --> 00:04:38,679
{\an1}Yeah, exactly.
122
00:04:38,712 --> 00:04:40,881
{\an1}Look at the place.
Red and black?
123
00:04:40,914 --> 00:04:42,082
{\an1}It just doesn't look inviting.
124
00:04:42,115 --> 00:04:43,851
{\an1}No, it doesn't.
125
00:04:43,884 --> 00:04:45,319
{\an1}[sighs] Ah, shit.
126
00:04:45,352 --> 00:04:47,187
{\an1}Man, this thing is [bleep] up.
127
00:04:47,221 --> 00:04:49,156
{\an1}So this bar
is owned by Napoleon.
128
00:04:49,189 --> 00:04:51,191
{\an1}-Okay.
-There he is.
129
00:04:51,225 --> 00:04:53,093
{\an1}Ugh. Ugh.
130
00:04:53,126 --> 00:04:55,395
{\an1}Napoleon is a
mechanical engineer.
131
00:04:55,429 --> 00:04:57,197
{\an1}And a few years ago,
he decided he wanted
132
00:04:57,231 --> 00:04:58,799
{\an1}to be in his own business.
133
00:04:58,832 --> 00:05:01,802
{\an1}So he bought this bar
for $50,000.
134
00:05:01,835 --> 00:05:06,106
{\an1}He has spent over $250,000.
135
00:05:06,139 --> 00:05:08,842
{\an1}He has enough money
to make it one month.
136
00:05:10,878 --> 00:05:12,713
{\an1}[bleep] it.
137
00:05:12,746 --> 00:05:14,214
{\an1}I'm about to grab my fruit tray.
138
00:05:14,248 --> 00:05:17,117
{\an1}There's J.
He's the lead bartender.
139
00:05:17,150 --> 00:05:18,685
{\an1}But he doesn't
wanna be a manager.
140
00:05:18,719 --> 00:05:20,120
{\an1}You're saying
conflicting things.
141
00:05:20,153 --> 00:05:21,722
{\an1}-Exactly right.
-Right.
142
00:05:21,755 --> 00:05:23,123
{\an1}A lead bartender
means you are managing.
143
00:05:23,156 --> 00:05:24,424
{\an1}You, you have to manage the bar.
144
00:05:24,457 --> 00:05:26,360
{\an1}You're training
and you're doing quality.
145
00:05:26,393 --> 00:05:28,061
{\an1}So, I'm not quite sure what
that means, but we'll find out.
146
00:05:28,095 --> 00:05:31,231
{\an1}There's Kelsea.
She's a bottle girl.
147
00:05:31,265 --> 00:05:33,233
{\an1}-Okay.
-For bottle service.
148
00:05:33,267 --> 00:05:35,769
{\an1}There's Kianie.
She's also a bottle girl.
149
00:05:35,802 --> 00:05:38,105
{\an1}-Okay.
-Everything's in to-go boxes.
150
00:05:38,138 --> 00:05:39,740
{\an1}Okay.
151
00:05:39,773 --> 00:05:40,774
{\an1}Sorry.
152
00:05:40,807 --> 00:05:42,242
{\an1}There's Nick.
153
00:05:42,276 --> 00:05:43,744
{\an1}He's our cook.
154
00:05:43,777 --> 00:05:45,812
{\an1}Look at that kitchen, Derrick.
155
00:05:45,846 --> 00:05:47,714
{\an1}Everything looks dirty.
Look at those fryers.
156
00:05:47,748 --> 00:05:49,249
{\an1}-That oil looks horrible.
-Okay.
157
00:05:49,283 --> 00:05:51,251
{\an1}So, they haven't changed
the oil in those fryers.
158
00:05:51,284 --> 00:05:53,187
{\an1}They haven't cleaned those
fryers in God knows how long.
159
00:05:53,220 --> 00:05:55,689
{\an1}So right away,
I can tell the cook's a rookie.
160
00:05:55,722 --> 00:05:57,224
{\an1}Oh, yeah.
161
00:05:57,257 --> 00:05:58,457
{\an1}And look at the cans
of soda on the bar.
162
00:05:58,492 --> 00:06:00,394
{\an1}Where's the soda gun?
163
00:06:00,427 --> 00:06:01,962
{\an1}You're a nightclub and
you don't have a soda gun?
164
00:06:01,995 --> 00:06:05,032
{\an1}The cost of a canned
of soda versus a soda gun
165
00:06:05,065 --> 00:06:06,433
{\an1}-is three to four times.
-It's crazy.
166
00:06:06,466 --> 00:06:08,802
{\an1}So it makes absolutely no sense.
167
00:06:10,437 --> 00:06:13,140
{\an1}So for recon,
I got Shay Farrell.
168
00:06:13,173 --> 00:06:15,909
{\an1}Shay is a local who's
a food blogger
169
00:06:15,943 --> 00:06:18,212
{\an1}and creates a lot of food
and beverage and nightclub
170
00:06:18,245 --> 00:06:19,780
{\an1}content online.
171
00:06:19,813 --> 00:06:21,148
{\an1}Narrator: Jon's spies entered
172
00:06:21,181 --> 00:06:22,916
{\an1}360 Lounge Reloaded,
173
00:06:22,950 --> 00:06:27,087
{\an1}a small nightclub with an
L-shaped bar, a small DJ booth,
174
00:06:27,120 --> 00:06:30,891
{\an1}and an underutilized
kitchen in the back.
175
00:06:30,924 --> 00:06:32,793
{\an1}So she brought two girlfriends
176
00:06:32,826 --> 00:06:36,163
{\an1}and I got Chris Oh, our chef.
177
00:06:36,196 --> 00:06:39,366
{\an1}Narrator: For the kitchen,
Jon brings in Chef Chris Oh.
178
00:06:39,399 --> 00:06:42,870
{\an1}Chef Oh has won multiple
cooking competition awards,
179
00:06:42,903 --> 00:06:45,205
{\an1}authored several books
and owns restaurants
180
00:06:45,239 --> 00:06:48,008
{\an1}in San Francisco,
Las Vegas, and Hawaii.
181
00:06:48,041 --> 00:06:51,278
{\an1}His goal is to bridge
previously unrelated markets
182
00:06:51,311 --> 00:06:54,848
{\an1}together through
new culinary traditions.
183
00:06:54,882 --> 00:06:56,717
{\an1}You guys have your IDs?
184
00:06:58,051 --> 00:06:59,353
{\an1}-[laughs]
-Type your name here for me.
185
00:06:59,386 --> 00:07:00,921
{\an1}Just--yeah,
just your phone number.
186
00:07:00,954 --> 00:07:01,955
{\an1}I got--don't worry about
your email. I got you.
187
00:07:01,989 --> 00:07:02,856
{\an1}Okay.
188
00:07:02,890 --> 00:07:04,124
{\an1}Why is he getting
their phone number?
189
00:07:04,157 --> 00:07:05,425
{\an1}This is really weird.
190
00:07:05,459 --> 00:07:06,994
{\an1}-We just can't...
-We got your number.
191
00:07:07,027 --> 00:07:09,897
{\an1}We'll send you a text message.
192
00:07:09,930 --> 00:07:12,399
{\an1}Okay. Also your Social Security
if you really want it.
193
00:07:12,432 --> 00:07:14,034
{\an1}All right. Let me see.
I got you.
194
00:07:14,067 --> 00:07:15,202
{\an1}I wanna find out
what he's doing.
195
00:07:15,235 --> 00:07:16,570
{\an1}-Okay.
-This really bothers me.
196
00:07:16,603 --> 00:07:17,571
{\an1}-Okay.
-I'm going inside right now.
197
00:07:17,604 --> 00:07:18,839
{\an1}Okay.
198
00:07:22,943 --> 00:07:25,445
{\an1}That's him. What the [bleep]?
199
00:07:25,479 --> 00:07:26,813
{\an1}What are you doing?
200
00:07:26,847 --> 00:07:28,482
{\an1}Getting their IDs
for membership.
201
00:07:28,515 --> 00:07:31,084
{\an1}You know that you're giving him
your information for membership?
202
00:07:31,118 --> 00:07:32,319
{\an1}Not at first.
203
00:07:32,352 --> 00:07:34,054
{\an1}So you're taking
their information
204
00:07:34,087 --> 00:07:35,455
{\an1}without telling them why?
205
00:07:35,489 --> 00:07:38,091
{\an1}These people came in here
to have a drink.
206
00:07:38,125 --> 00:07:39,393
{\an1}How do you feel
about them taking a picture
207
00:07:39,426 --> 00:07:41,061
{\an1}of your driver's license?
208
00:07:41,094 --> 00:07:42,829
{\an1}You don't know
who the hell he is.
209
00:07:42,863 --> 00:07:45,165
{\an1}I would've walked the hell
out of here in a minute.
210
00:07:45,199 --> 00:07:46,366
{\an1}What are you doing?
211
00:07:48,101 --> 00:07:49,469
{\an1}Here's what I wanna do.
212
00:07:49,503 --> 00:07:50,804
{\an1}I want you guys to
order drinks and food.
213
00:07:50,838 --> 00:07:52,372
{\an1}Okay? They're here as my guest.
214
00:07:52,406 --> 00:07:54,241
{\an1}Put your freakin' tablet away.
215
00:07:54,274 --> 00:07:55,843
{\an1}Let's get a server over here.
216
00:07:55,876 --> 00:07:57,144
{\an1}Let's get some food
and drink orders in.
217
00:07:57,177 --> 00:07:59,813
{\an1}I wanna see what you guys got.
218
00:07:59,847 --> 00:08:01,548
{\an1}-Put your--
-Yeah. I'll be taking
219
00:08:01,582 --> 00:08:03,083
{\an1}-y'all's orders today.
-Boy, these are really sticky.
220
00:08:03,116 --> 00:08:06,086
{\an1}-Yeah, they are.
-They are sticky, right?
221
00:08:06,119 --> 00:08:08,188
{\an1}So I said, "These are sticky."
She said, "Yeah, they are."
222
00:08:17,497 --> 00:08:20,467
{\an1}-I was gonna get a cosmo.
-You guys wanna do the cosmo?
223
00:08:20,501 --> 00:08:22,135
{\an1}Cosmo? Okay.
224
00:08:22,169 --> 00:08:24,605
{\an1}And I'll take the grilled
shrimp salad.
225
00:08:24,638 --> 00:08:25,639
{\an1}I'll try the margarita.
226
00:08:25,672 --> 00:08:27,574
{\an1}Okay.
227
00:08:27,608 --> 00:08:29,042
{\an1}Yeah, we'll do tenders. Yeah,
yeah, we'll do tenders, yeah.
228
00:08:29,076 --> 00:08:30,043
{\an1}All right. I'll put it in
for you, guys.
229
00:08:30,077 --> 00:08:31,612
{\an1}[laughs] Okay. Wait.
230
00:08:31,645 --> 00:08:33,347
{\an1}-I think that attitude...
-How do I make a cosmo?
231
00:08:33,380 --> 00:08:35,148
{\an1}-We don't got that in here.
-It's on the menu.
232
00:08:35,182 --> 00:08:36,582
{\an1}What?
233
00:08:36,616 --> 00:08:39,385
{\an1}So the total
is gonna be $142.60.
234
00:08:39,419 --> 00:08:40,621
{\an1}Oh, I got to pay
you before I get it?
235
00:08:40,654 --> 00:08:42,121
{\an1}-Before, yes.
-Really?
236
00:08:42,155 --> 00:08:43,457
{\an1}So we don't, like,
run, like a tab.
237
00:08:43,490 --> 00:08:45,125
{\an1}In order for me to print
the ticket to take
238
00:08:45,158 --> 00:08:47,261
{\an1}to the kitchen and
to give to the bartender,
239
00:08:47,294 --> 00:08:48,896
{\an1}we have to pay first.
When we pay,
240
00:08:48,929 --> 00:08:50,330
{\an1}it prints out
a itemized receipt.
241
00:08:50,364 --> 00:08:52,266
{\an1}So for this entire time
[indistinct]
242
00:08:52,299 --> 00:08:53,534
{\an1}they haven't been
making our food yet?
243
00:08:53,567 --> 00:08:54,635
{\an1}-They don't know, too?
-Uh-uh.
244
00:08:54,668 --> 00:08:56,303
{\an1}-Napoleon.
-Yes.
245
00:08:56,336 --> 00:08:57,638
{\an1}-So I feel like...
-So, she has to go
246
00:08:57,671 --> 00:08:59,373
{\an1}to the POS System,
247
00:08:59,406 --> 00:09:02,309
{\an1}ring everything in,
come up with the total.
248
00:09:02,342 --> 00:09:05,345
{\an1}Come back to me,
get my credit card,
249
00:09:05,379 --> 00:09:07,548
{\an1}put the credit card
in the machine,
250
00:09:07,581 --> 00:09:10,484
{\an1}print it up,
bring it into the kitchen,
251
00:09:10,517 --> 00:09:13,187
{\an1}bring me back my credit card
and my receipt.
252
00:09:13,220 --> 00:09:15,055
{\an1}That's the way
she does an order.
253
00:09:15,088 --> 00:09:16,456
{\an1}-Is that how it goes?
-Yeah.
254
00:09:16,490 --> 00:09:18,525
{\an1}Is that how it goes?
You don't even know?
255
00:09:18,559 --> 00:09:19,693
{\an1}I do.
256
00:09:19,726 --> 00:09:22,496
{\an1}Why are you asking her?
257
00:09:22,529 --> 00:09:24,631
{\an1}It's unbelievable to me
that you could own this place
258
00:09:24,665 --> 00:09:28,635
{\an1}for this period of time
and not know shit.
259
00:09:28,669 --> 00:09:30,137
{\an1}First of all,
this whole thing seems
260
00:09:30,170 --> 00:09:33,073
{\an1}so untrusting, so invasive.
261
00:09:33,106 --> 00:09:35,342
{\an1}These girls were not comfortable
when you walked up to them.
262
00:09:35,375 --> 00:09:37,945
{\an1}Our menus were another
bad swipe against us.
263
00:09:37,978 --> 00:09:41,048
{\an1}Now she's running back and forth
with a credit card, $445.
264
00:09:41,081 --> 00:09:42,649
{\an1}I mean, come on.
265
00:09:42,683 --> 00:09:44,051
{\an1}Would you come back to a place
that that happened at?
266
00:09:44,084 --> 00:09:45,652
{\an1}-No, I wouldn't.
-Okay.
267
00:09:45,686 --> 00:09:47,921
{\an1}Well, we now know
why you're failing, don't we?
268
00:09:51,525 --> 00:09:53,961
{\an1}This is the cosmo.
Let's get the cosmo.
269
00:09:53,994 --> 00:09:55,062
{\an1}-Thank you.
-Liquid marijuana.
270
00:09:55,095 --> 00:09:56,263
{\an1}-Yup.
-Casamigos.
271
00:09:56,296 --> 00:09:57,531
{\an1}-This is what?
-Margarita.
272
00:09:57,564 --> 00:09:59,132
{\an1}-The strawberry Henny.
-Okay.
273
00:09:59,165 --> 00:10:00,501
{\an1}Okay, I got to talk
to you about this--
274
00:10:00,534 --> 00:10:01,602
{\an1}-[laughter]
---because that does
275
00:10:01,635 --> 00:10:02,636
{\an1}---not look--
-This is not it.
276
00:10:02,669 --> 00:10:04,037
{\an1}--like a cosmo to me.
277
00:10:04,071 --> 00:10:05,305
{\an1}-Does it taste like one?
-Not really.
278
00:10:05,339 --> 00:10:06,340
{\an1}Is that what you expected
a, a liquid--
279
00:10:06,373 --> 00:10:07,708
{\an1}---No.
---marijuana be?
280
00:10:07,741 --> 00:10:10,944
{\an1}-No, absolutely not.
-Napoleon!
281
00:10:10,978 --> 00:10:12,079
{\an1}-Oh, man.
-What is he asking for?
282
00:10:12,112 --> 00:10:13,680
{\an1}This is not a cosmopolitan.
283
00:10:13,714 --> 00:10:15,282
{\an1}It doesn't look like one.
It doesn't taste like one.
284
00:10:15,315 --> 00:10:17,484
{\an1}-How's that?
-It's sugar water.
285
00:10:17,518 --> 00:10:19,219
{\an1}-Sugar water.
-Taste it.
286
00:10:19,253 --> 00:10:22,556
{\an1}You tell me.
287
00:10:22,589 --> 00:10:23,991
{\an1}Yeah.
288
00:10:24,024 --> 00:10:25,192
{\an1}-Terrible, right?
-Yes.
289
00:10:25,225 --> 00:10:26,393
{\an1}Try this one.
290
00:10:28,228 --> 00:10:30,030
{\an1}-Tastes like Kool-Aid.
-Terrible, right?
291
00:10:30,063 --> 00:10:32,165
{\an1}-Kool-Aid.
-We're batting a thousand here.
292
00:10:34,368 --> 00:10:36,170
{\an1}Your food is coming up, okay?
293
00:10:36,203 --> 00:10:37,371
{\an1}I'm just waiting for them
to box everything up, okay?
294
00:10:37,404 --> 00:10:39,006
{\an1}-Okay.
-Box?
295
00:10:39,039 --> 00:10:40,174
{\an1}-I know. I was [indistinct]--
-Yeah.
296
00:10:40,207 --> 00:10:41,475
{\an1}[indistinct] this to go?
297
00:10:41,508 --> 00:10:43,343
{\an1}-We're gonna need to go?
-I'm confused.
298
00:10:43,377 --> 00:10:44,378
{\an1}I bet you're dying to see
what they're doing back there,
299
00:10:44,411 --> 00:10:46,213
{\an1}aren't you?
300
00:10:46,246 --> 00:10:48,348
{\an1}One thing I know is my
kitchen's gonna be straight.
301
00:10:48,382 --> 00:10:51,218
{\an1}[laughs] Uh, my kitchen
is gonna be straight, right?
302
00:10:51,251 --> 00:10:54,421
{\an1}One thing I know, my kitchen
is gonna be good, right?
303
00:10:56,123 --> 00:10:57,991
{\an1}-Wow.
-Whoa.
304
00:10:58,025 --> 00:11:00,227
{\an1}-Wow, look at this.
-Whoa.
305
00:11:00,260 --> 00:11:02,396
{\an1}Oh, man.
Have these ever been cleaned?
306
00:11:02,429 --> 00:11:05,299
{\an1}I just cleaned it
about two weeks ago.
307
00:11:05,332 --> 00:11:07,501
{\an1}-Uh, no. No.
-That is not two weeks.
308
00:11:07,534 --> 00:11:10,003
{\an1}You did not clean
that two weeks ago, man.
309
00:11:10,037 --> 00:11:11,572
{\an1}-I don't buy it.
-No.
310
00:11:20,047 --> 00:11:22,716
{\an1}It's black mold
in your ice machine.
311
00:11:22,749 --> 00:11:25,018
{\an1}You're gonna
freaking kill somebody.
312
00:11:25,052 --> 00:11:27,321
{\an1}-I just had this cleaned.
-Look up in there.
313
00:11:27,354 --> 00:11:29,189
{\an1}That was not just cleaned.
Look up in there.
314
00:11:29,223 --> 00:11:31,058
{\an1}-You see it?
-Yup.
315
00:11:32,526 --> 00:11:34,428
{\an1}I want you guys to see--
don't drink that.
316
00:11:34,461 --> 00:11:36,330
{\an1}This is black mold
in your ice machine.
317
00:11:37,531 --> 00:11:39,333
{\an1}The whole ice machine.
318
00:11:39,366 --> 00:11:41,001
{\an1}The whole bottom of it is
filled with this, isn't it?
319
00:11:41,034 --> 00:11:42,569
{\an1}I just--literally
just had it cleaned.
320
00:11:42,603 --> 00:11:44,204
{\an1}-Not even two months ago.
-Did you check it?
321
00:11:44,238 --> 00:11:46,173
{\an1}'Cause this wasn't
literally just cleaned.
322
00:11:46,206 --> 00:11:47,540
{\an1}Why are these here?
323
00:11:47,574 --> 00:11:49,543
{\an1}Doesn't it say refrigerate?
324
00:11:49,576 --> 00:11:51,311
{\an1}-Yes, sir.
-We refrigerate it at night.
325
00:11:51,345 --> 00:11:53,480
{\an1}So this is gonna get bacteria
and mold on it, too.
326
00:11:53,514 --> 00:11:55,449
{\an1}Why are we using cans of soda?
327
00:11:55,482 --> 00:11:57,451
{\an1}Is there a soda gun back here?
328
00:11:57,484 --> 00:11:59,520
{\an1}-So it doesn't work?
-No, sir.
329
00:11:59,553 --> 00:12:02,422
{\an1}I've never followed up on it
to get it connected.
330
00:12:02,456 --> 00:12:04,791
{\an1}The soda company will fix
this for you, you know that.
331
00:12:06,627 --> 00:12:08,362
{\an1}And you never followed it up.
332
00:12:08,395 --> 00:12:10,163
{\an1}So you're pouring soda
out of this,
333
00:12:10,197 --> 00:12:12,833
{\an1}which cost four times
what it cost out of there.
334
00:12:12,866 --> 00:12:14,701
{\an1}I'm blown away by this.
335
00:12:14,735 --> 00:12:16,703
{\an1}I'm blown away by the fact
that you could lose
336
00:12:16,737 --> 00:12:18,605
{\an1}$200,000,
337
00:12:18,639 --> 00:12:21,408
{\an1}$20,000 a month you're losing.
338
00:12:21,441 --> 00:12:24,044
{\an1}And you haven't learned
a [bleep] thing.
339
00:12:29,082 --> 00:12:30,918
{\an1}[glass breaks]
340
00:12:30,951 --> 00:12:33,687
{\an1}Why should I stay here
and do this for you, Napoleon?
341
00:12:33,720 --> 00:12:37,324
{\an1}I've been trying, like--
the turnover rate
342
00:12:37,357 --> 00:12:39,993
{\an1}with employees and with
getting people that's,
343
00:12:40,027 --> 00:12:42,062
{\an1}that's, that's committed to
doing the job is stressing me.
344
00:12:42,095 --> 00:12:43,830
{\an1}Well, let me ask you a question.
345
00:12:43,864 --> 00:12:45,299
{\an1}Look at this place.
Would you wanna work for you?
346
00:12:46,800 --> 00:12:48,669
{\an1}You don't wanna work
for somebody else,
347
00:12:48,702 --> 00:12:50,871
{\an1}but you don't wanna step up
and be the man when you work
348
00:12:50,904 --> 00:12:52,005
{\an1}for yourself?
349
00:12:52,039 --> 00:12:53,640
{\an1}See, I've worked for myself
350
00:12:53,674 --> 00:12:55,108
{\an1}since 1986.
351
00:12:55,142 --> 00:12:57,344
{\an1}I got to make it happen
every freaking day.
352
00:12:57,377 --> 00:13:01,415
{\an1}Over the past two years,
you didn't make anything happen.
353
00:13:01,448 --> 00:13:03,016
{\an1}Why?
354
00:13:03,050 --> 00:13:04,384
{\an1}I've been doing
the best that I can
355
00:13:04,418 --> 00:13:07,221
{\an1}with all the resources
that I have.
356
00:13:07,254 --> 00:13:09,089
{\an1}I do everything that I can
to try to make
357
00:13:09,122 --> 00:13:10,424
{\an1}this place successful.
358
00:13:10,457 --> 00:13:11,992
{\an1}Except clean it,
make the food good,
359
00:13:12,025 --> 00:13:13,060
{\an1}and learn to make drinks.
360
00:13:15,162 --> 00:13:17,965
{\an1}You got to get off your freaking
ass and do something.
361
00:13:17,998 --> 00:13:19,933
{\an1}I better see
you clean this place tonight.
362
00:13:19,967 --> 00:13:22,736
{\an1}When I come here tomorrow,
if this place isn't clean,
363
00:13:22,769 --> 00:13:25,873
{\an1}Napoleon, so help me God,
I'm gonna walk out.
364
00:13:25,906 --> 00:13:27,274
{\an1}-All right.
-You go to work
365
00:13:27,307 --> 00:13:29,276
{\an1}-and I'll see you tomorrow.
-All right.
366
00:13:32,112 --> 00:13:35,782
{\an1}That was an eye opener. I threw
my drink away instantly.
367
00:13:35,816 --> 00:13:37,784
{\an1}I was drinking a Sprite
and pineapple juice
368
00:13:37,818 --> 00:13:39,286
{\an1}with lots of ice in it.
369
00:13:39,319 --> 00:13:41,054
{\an1}And so, yeah, thank God
I haven't gotten sick.
370
00:13:41,088 --> 00:13:42,923
{\an1}No one's gotten sick so far.
371
00:13:42,956 --> 00:13:45,459
{\an1}But when I've seen
the black mold, I was--
372
00:13:45,492 --> 00:13:47,160
{\an1}yeah, it took me.
373
00:13:51,265 --> 00:13:54,067
{\an1}Trying to clean this [bleep]
ice machine out.
374
00:13:54,101 --> 00:13:56,403
{\an1}I paid somebody to clean it.
375
00:13:56,436 --> 00:13:58,906
{\an1}Obviously, the company
that I paid to clean it
376
00:13:58,939 --> 00:14:00,207
{\an1}didn't do a [bleep] good job.
377
00:14:00,240 --> 00:14:01,875
{\an1}I wasted my [bleep] money.
378
00:14:01,909 --> 00:14:03,243
{\an1}This is bullshit.
Everybody comes in
379
00:14:03,277 --> 00:14:05,078
{\an1}and makes money,
but they don't [bleep] do
380
00:14:05,112 --> 00:14:06,480
{\an1}what they're supposed to do
381
00:14:06,513 --> 00:14:09,082
{\an1}to make sure this place
is operational.
382
00:14:09,116 --> 00:14:10,984
{\an1}I'm gonna try to get
this place right,
383
00:14:11,018 --> 00:14:13,253
{\an1}so hopefully they'll come back
in and help us out.
384
00:14:13,287 --> 00:14:14,788
{\an1}I can't afford for 'em not to.
385
00:14:14,821 --> 00:14:17,057
{\an1}[tense music]
386
00:14:17,090 --> 00:14:19,426
{\an1}[indistinct chatter]
387
00:14:21,361 --> 00:14:25,098
{\an1}[dramatic music]
388
00:14:25,132 --> 00:14:26,400
{\an1}-Hello.
-Hey.
389
00:14:26,433 --> 00:14:27,367
{\an1}Hey, Jon.
How are you doing, man?
390
00:14:27,401 --> 00:14:29,169
{\an1}Wonderful. How are you?
391
00:14:29,203 --> 00:14:30,337
{\an1}-Good. How are you doing?
-Doing good. How are you?
392
00:14:30,370 --> 00:14:32,105
{\an1}How do you feel
about last night?
393
00:14:32,139 --> 00:14:33,907
{\an1}I feel pretty good, you know?
394
00:14:33,941 --> 00:14:35,509
{\an1}You pointed out a lot of stuff
that needed to be
395
00:14:35,542 --> 00:14:37,377
{\an1}pointed out,
that need to be focused on.
396
00:14:37,411 --> 00:14:39,413
{\an1}I think we took the time
to knock it out last night,
397
00:14:39,446 --> 00:14:41,181
{\an1}did the best we could.
398
00:14:41,215 --> 00:14:43,116
{\an1}And, um, I think we're back,
ready for a new start.
399
00:14:43,150 --> 00:14:45,085
{\an1}Okay. Come on over here.
Let's just talk.
400
00:14:46,854 --> 00:14:48,856
{\an1}I got to find out what
the hell is going on here,
401
00:14:48,889 --> 00:14:50,524
{\an1}so I can fix this.
402
00:14:50,557 --> 00:14:53,760
{\an1}Your life
is on the line, Napoleon.
403
00:14:53,794 --> 00:14:55,095
{\an1}People tell me
you're a good guy.
404
00:14:55,128 --> 00:14:56,463
{\an1}-Is he?
-Yeah.
405
00:14:56,496 --> 00:14:57,965
{\an1}How much money
do you have in this bar?
406
00:14:57,998 --> 00:14:59,433
{\an1}Let them hear it.
407
00:14:59,466 --> 00:15:01,802
{\an1}Uh, a hundred and
seventy-five thousand.
408
00:15:01,835 --> 00:15:03,437
{\an1}And how much money
you have left?
409
00:15:03,470 --> 00:15:05,939
{\an1}None. At all.
410
00:15:05,973 --> 00:15:08,108
{\an1}So, this guy is wiped out.
411
00:15:08,141 --> 00:15:11,478
{\an1}And how much
are you losing a month now?
412
00:15:11,512 --> 00:15:14,047
{\an1}When I looked at it,
it was about 20, 30 grand.
413
00:15:14,081 --> 00:15:16,850
{\an1}But you guys are still
getting paid, right?
414
00:15:16,884 --> 00:15:18,919
{\an1}You see--you see
the issue that I got here?
415
00:15:18,952 --> 00:15:20,854
{\an1}That's why I got angry
at you last night
416
00:15:20,888 --> 00:15:22,155
{\an1}for a shithole bar.
417
00:15:22,189 --> 00:15:23,590
{\an1}This guy's life is on the line.
418
00:15:23,624 --> 00:15:25,292
{\an1}It's not about
the dirt at the bar.
419
00:15:25,325 --> 00:15:27,427
{\an1}It's about his life.
You with me, guys?
420
00:15:28,996 --> 00:15:32,833
{\an1}So, are you gonna help me
help him?
421
00:15:32,866 --> 00:15:34,835
{\an1}Okay. 'Cause I got to find out
what's going on here.
422
00:15:34,868 --> 00:15:37,204
{\an1}So let me start with you,
since you're front and center.
423
00:15:37,237 --> 00:15:38,906
{\an1}-What's your name?
-I'm Kianie.
424
00:15:38,939 --> 00:15:41,208
{\an1}Kianie, why do you think
we're not doing well?
425
00:15:41,241 --> 00:15:42,876
{\an1}You know, kind of just--
426
00:15:42,910 --> 00:15:44,511
{\an1}I guess he's trying
to stay afloat,
427
00:15:44,545 --> 00:15:46,547
{\an1}so we kind of, like,
we put band aids over things.
428
00:15:46,580 --> 00:15:49,016
{\an1}So I'm not the first person
to tell Napoleon these things,
429
00:15:49,049 --> 00:15:50,851
{\an1}-am I?
-Um--
430
00:15:50,884 --> 00:15:52,186
{\an1}-No.
---no.
431
00:15:52,219 --> 00:15:53,520
{\an1}No. You're shaking
your head no, too.
432
00:15:53,554 --> 00:15:56,490
{\an1}So he knew the place
was a shithole?
433
00:15:56,523 --> 00:15:59,293
{\an1}And it was dirty. He knew
customers thought that.
434
00:15:59,326 --> 00:16:01,061
{\an1}Yeah.
435
00:16:01,094 --> 00:16:02,429
{\an1}And you're open four nights
a week now?
436
00:16:02,462 --> 00:16:04,231
{\an1}Well, it's down to three now.
437
00:16:04,264 --> 00:16:06,033
{\an1}-Thursday, Friday?
-Yeah. Yeah, we lost Thursdays
438
00:16:06,066 --> 00:16:07,534
{\an1}because it was doing so bad.
439
00:16:07,568 --> 00:16:09,069
{\an1}So, we're just Friday,
Saturday, and Sunday now.
440
00:16:09,102 --> 00:16:10,437
{\an1}So now three nights a week?
441
00:16:10,470 --> 00:16:11,638
{\an1}-Yup.
-So you got to pay the rent
442
00:16:11,672 --> 00:16:13,207
{\an1}-seven days a week.
-Yeah.
443
00:16:13,240 --> 00:16:14,942
{\an1}Pay for electricity
seven days a week.
444
00:16:14,975 --> 00:16:16,176
{\an1}-Yeah.
-And only operate
445
00:16:16,210 --> 00:16:17,578
{\an1}-three days a week.
-Yup.
446
00:16:17,611 --> 00:16:19,513
{\an1}-That's scary, isn't it?
-Yeah, it is.
447
00:16:19,546 --> 00:16:21,348
{\an1}We haven't met.
What's your name?
448
00:16:21,381 --> 00:16:22,649
{\an1}-I'm Regi.
-You know him pretty well?
449
00:16:22,683 --> 00:16:24,218
{\an1}You've worked
for him a long time?
450
00:16:24,251 --> 00:16:25,986
{\an1}-Uh-hmm.
-What do you do here, Reg?
451
00:16:26,019 --> 00:16:27,487
{\an1}-Uh, I'm a bartender.
-Okay.
452
00:16:27,521 --> 00:16:29,089
{\an1}Same question. Why do you think
453
00:16:29,122 --> 00:16:30,924
{\an1}-we're doing so bad?
-We can't--
454
00:16:30,958 --> 00:16:33,327
{\an1}we're constantly going through
new staff, so it's like,
455
00:16:33,360 --> 00:16:36,196
{\an1}it's no real training process
for the people.
456
00:16:36,230 --> 00:16:38,398
{\an1}And there's no one
to really kind of lead them.
457
00:16:38,432 --> 00:16:40,000
{\an1}-Yeah.
-So, if I asked you
458
00:16:40,033 --> 00:16:41,435
{\an1}for a margarita
and you for a margarita,
459
00:16:41,468 --> 00:16:42,870
{\an1}would you guys make me
the same drink?
460
00:16:42,903 --> 00:16:45,138
{\an1}-No.
-No.
461
00:16:45,172 --> 00:16:47,074
{\an1}But the fact of the matter is,
if you really think about it,
462
00:16:47,107 --> 00:16:49,076
{\an1}you guys only sell 10
or 15 drinks,
463
00:16:49,109 --> 00:16:50,244
{\an1}right, over,
and over, and over again.
464
00:16:50,277 --> 00:16:51,945
{\an1}Uh-hmm.
465
00:16:51,979 --> 00:16:53,981
{\an1}So if you said to them give me
a list of our 10
466
00:16:54,014 --> 00:16:55,883
{\an1}most popular drinks, guys.
467
00:16:55,915 --> 00:16:57,551
{\an1}And let's standardize those.
468
00:16:57,584 --> 00:16:59,152
{\an1}-Yeah.
-We could've fixed that
469
00:16:59,186 --> 00:17:00,521
{\an1}-six months ago, right, Reg?
-Uh-hmm.
470
00:17:00,554 --> 00:17:02,089
{\an1}Would you have helped
them do it?
471
00:17:02,122 --> 00:17:03,357
{\an1}-Oh, yes.
-Of course you would have.
472
00:17:03,390 --> 00:17:05,058
{\an1}Would you have helped them
do it?
473
00:17:05,092 --> 00:17:07,961
{\an1}But you didn't act.
It's a lack of leadership.
474
00:17:07,994 --> 00:17:10,163
{\an1}And the result
is what you guys are saying.
475
00:17:10,196 --> 00:17:11,964
{\an1}It's chaos, right?
476
00:17:11,999 --> 00:17:15,935
{\an1}So Napoleon, this is a defining
moment in your life.
477
00:17:15,969 --> 00:17:18,305
{\an1}You're either gonna go down
in flames or you're gonna be
478
00:17:18,338 --> 00:17:20,174
{\an1}a hero to yourself.
479
00:17:20,207 --> 00:17:22,976
{\an1}And I hate to say it,
but all of that's gonna happen
480
00:17:23,010 --> 00:17:24,578
{\an1}the next three days.
481
00:17:24,611 --> 00:17:26,313
{\an1}Either you're gonna
pull this together,
482
00:17:26,346 --> 00:17:30,284
{\an1}leveraging your team to help you
do this and me,
483
00:17:30,317 --> 00:17:31,952
{\an1}or you won't.
484
00:17:31,985 --> 00:17:33,520
{\an1}If you do, you got a shot.
485
00:17:33,554 --> 00:17:35,656
{\an1}If you don't,
what happens, Regi?
486
00:17:35,689 --> 00:17:36,924
{\an1}We close, don't we?
487
00:17:39,159 --> 00:17:40,427
{\an1}Pretty heavy, isn't it?
488
00:17:40,460 --> 00:17:41,628
{\an1}You didn't realize how far
489
00:17:41,662 --> 00:17:42,963
{\an1}in debt and such he was, right.
490
00:17:42,996 --> 00:17:45,666
{\an1}You read it well.
491
00:17:45,699 --> 00:17:50,370
{\an1}Because I've--I know you and
I didn't really know everything.
492
00:17:50,404 --> 00:17:52,105
{\an1}So--
493
00:17:52,139 --> 00:17:53,540
{\an1}o that's where we're at, guys.
If I wasn't here,
494
00:17:53,574 --> 00:17:55,309
{\an1}you'd have about
three weeks, right?
495
00:17:55,342 --> 00:17:57,244
{\an1}And then that would be it.
496
00:17:57,277 --> 00:18:00,380
{\an1}So we're all sort of fighting
for our lives, aren't we?
497
00:18:00,414 --> 00:18:02,216
{\an1}Well, I believe in you guys.
498
00:18:02,249 --> 00:18:04,017
{\an1}I'm not sure I believe in you,
Napoleon, to be honest with you.
499
00:18:05,352 --> 00:18:06,620
{\an1}So let me bring my experts.
500
00:18:06,653 --> 00:18:08,255
{\an1}And we've got a lot
of work to do.
501
00:18:08,288 --> 00:18:10,524
{\an1}-Come on in, folks.
-If I lose this job,
502
00:18:10,557 --> 00:18:12,292
{\an1}I could possibly lose
my place to live.
503
00:18:12,326 --> 00:18:18,599
{\an1}So I just want it to get fixed
and stay fixed.
504
00:18:18,632 --> 00:18:21,001
{\an1}Chris Oh is one of
the best chefs in America.
505
00:18:21,034 --> 00:18:22,636
{\an1}I'm honored to have him here
with us.
506
00:18:22,669 --> 00:18:24,571
{\an1}Chris, what do you want
to accomplish today?
507
00:18:24,605 --> 00:18:27,274
{\an1}Well, first of all, we'll make
some delicious bomb-ass food.
508
00:18:27,307 --> 00:18:29,009
{\an1}Make it simple for you.
509
00:18:29,042 --> 00:18:32,412
{\an1}Quick, easy, fast,
hot, salty, sweet, spicy.
510
00:18:32,446 --> 00:18:34,648
{\an1}Just, just like we're
gonna make this club
511
00:18:34,681 --> 00:18:36,016
{\an1}just rocking in and out.
512
00:18:36,049 --> 00:18:37,551
{\an1}-So--
-What do you wanna
513
00:18:37,584 --> 00:18:39,219
{\an1}-accomplish today, Derrick?
-Speed, efficiency,
514
00:18:39,253 --> 00:18:41,154
{\an1}communication. That is key, man.
515
00:18:41,188 --> 00:18:43,090
{\an1}I mean, that's how you guys
make your money.
516
00:18:43,123 --> 00:18:44,725
{\an1}Just have passion
for what you do.
517
00:18:44,758 --> 00:18:46,293
{\an1}Love what you do.
518
00:18:46,326 --> 00:18:48,629
{\an1}But also do it right
so you make money.
519
00:18:50,097 --> 00:18:51,331
{\an1}Now, you didn't know
any of this,
520
00:18:51,365 --> 00:18:53,033
{\an1}but as an owner, you should.
521
00:18:53,066 --> 00:18:55,135
{\an1}I use Partender.
522
00:18:55,169 --> 00:18:57,738
{\an1}Partender comes in here
and they weigh
523
00:18:57,771 --> 00:18:59,773
{\an1}every liquor bottle
behind the bar.
524
00:18:59,806 --> 00:19:01,575
{\an1}We then let you run for a week.
525
00:19:01,608 --> 00:19:03,277
{\an1}In your case, it was three days.
526
00:19:03,310 --> 00:19:04,711
{\an1}-Uh-hmm.
-We then come back
527
00:19:04,745 --> 00:19:07,281
{\an1}and weigh the liquor
bottles again.
528
00:19:07,314 --> 00:19:10,417
{\an1}So we know what was consumed
by weight, right?
529
00:19:10,450 --> 00:19:14,154
{\an1}And we know what was sold
by the POS system.
530
00:19:14,188 --> 00:19:17,558
{\an1}So what Partender does,
is it compares the two.
531
00:19:17,591 --> 00:19:20,227
{\an1}So, over those three days,
532
00:19:20,260 --> 00:19:24,431
{\an1}we poured $15,786 worth
533
00:19:24,464 --> 00:19:26,600
{\an1}of drinks at retail value,
534
00:19:26,633 --> 00:19:28,368
{\an1}at your drink prices.
You with me?
535
00:19:30,137 --> 00:19:33,640
{\an1}We only sold $11,640.
536
00:19:33,674 --> 00:19:39,279
{\an1}So, $4,000 was lost
537
00:19:39,313 --> 00:19:41,782
{\an1}in potential revenue
in just three days.
538
00:19:41,815 --> 00:19:43,584
{\an1}You didn't even know it.
539
00:19:43,617 --> 00:19:47,221
{\an1}Now, in one weekend,
540
00:19:47,254 --> 00:19:49,656
{\an1}that's $4,146,
541
00:19:49,690 --> 00:19:53,427
{\an1}in a month it's $16,584.
542
00:19:53,460 --> 00:19:55,095
{\an1}And I want you
to read this number.
543
00:19:55,128 --> 00:19:56,597
{\an1}What is that one, Napoleon?
544
00:19:56,630 --> 00:19:59,433
{\an1}It's a hundred and ninety-nine
thousand a year.
545
00:19:59,466 --> 00:20:04,204
{\an1}$200,000 a year
being wasted at that bar.
546
00:20:04,238 --> 00:20:06,640
{\an1}Whether it's over pouring,
or down the drain,
547
00:20:06,673 --> 00:20:08,408
{\an1}or whatever it is,
548
00:20:08,442 --> 00:20:10,577
{\an1}it happened with you
in this room
549
00:20:10,611 --> 00:20:15,782
{\an1}right under your nose.
550
00:20:17,351 --> 00:20:21,688
{\an1}$200,000 a year being wasted
at that bar.
551
00:20:21,722 --> 00:20:25,225
{\an1}It happened with you in this
room right under your nose.
552
00:20:25,259 --> 00:20:27,327
{\an1}So even with the volume
you have now,
553
00:20:27,361 --> 00:20:30,063
{\an1}if you didn't sell
one more drink,
554
00:20:30,097 --> 00:20:32,332
{\an1}you would have been
$200,000 ahead of yourself.
555
00:20:34,368 --> 00:20:36,170
{\an1}-Wow.
-Who's the idiot now?
556
00:20:36,203 --> 00:20:37,804
{\an1}I definitely am.
557
00:20:37,838 --> 00:20:39,573
{\an1}Well, you got a good guy in him.
558
00:20:39,606 --> 00:20:41,275
{\an1}I believe in him
and I believe in him.
559
00:20:41,308 --> 00:20:43,177
{\an1}So let's get this bar tight.
560
00:20:43,210 --> 00:20:44,311
{\an1}Right, guys?
Let's get this stuff
561
00:20:44,344 --> 00:20:45,879
{\an1}under control.
562
00:20:45,913 --> 00:20:47,948
{\an1}And what we pour and
what we do behind the bar
563
00:20:47,981 --> 00:20:50,884
{\an1}is gonna determine whether
he gets out of this or not.
564
00:20:50,918 --> 00:20:52,319
{\an1}Are you guys ready
to go to work?
565
00:20:52,352 --> 00:20:53,887
{\an1}-Yeah.
-Okay. Let's do it.
566
00:20:53,921 --> 00:20:55,155
{\an1}-Thank you.
-[claps] Let's roll.
567
00:20:57,391 --> 00:21:00,227
{\an1}[upbeat music]
568
00:21:02,796 --> 00:21:04,164
{\an1}What is up, guys?
569
00:21:04,198 --> 00:21:05,432
{\an1}-Hey.
-How we feeling?
570
00:21:05,465 --> 00:21:07,100
{\an1}Good. Good. Feeling good.
571
00:21:07,134 --> 00:21:08,268
{\an1}Last night at recon,
572
00:21:08,302 --> 00:21:09,837
{\an1}the cocktails, what, uh--
573
00:21:09,870 --> 00:21:11,405
{\an1}what's going on
with these cocktails?
574
00:21:11,438 --> 00:21:12,272
{\an1}I don't even have to taste it
to know that
575
00:21:12,306 --> 00:21:14,141
{\an1}these are not
measured properly.
576
00:21:14,174 --> 00:21:16,176
{\an1}And as a bartender,
you have to know how to measure
577
00:21:16,210 --> 00:21:18,812
{\an1}classic cocktails
like the cosmo.
578
00:21:18,846 --> 00:21:20,814
{\an1}These are classic cocktails
that should be known
579
00:21:20,848 --> 00:21:22,416
{\an1}that are being done
completely different
580
00:21:22,449 --> 00:21:25,152
{\an1}and you're losing out,
either way.
581
00:21:25,185 --> 00:21:26,753
{\an1}Because at the end of the day,
582
00:21:26,787 --> 00:21:28,655
{\an1}they may be pouring more,
pouring less.
583
00:21:28,689 --> 00:21:30,090
{\an1}You don't know
where your cost is going
584
00:21:30,123 --> 00:21:31,658
{\an1}-and that's a big problem.
-Yeah.
585
00:21:31,692 --> 00:21:32,893
{\an1}So with that being said,
586
00:21:32,926 --> 00:21:34,261
{\an1}Jon and I want to create
cocktails
587
00:21:34,294 --> 00:21:35,996
{\an1}that make sense
for speed, efficiency,
588
00:21:36,029 --> 00:21:38,232
{\an1}and just look good,
and taste even better.
589
00:21:38,265 --> 00:21:39,366
{\an1}The first cocktail
we're gonna be making
590
00:21:39,399 --> 00:21:41,969
{\an1}is the pineapple mint mule.
591
00:21:42,002 --> 00:21:44,238
{\an1}You take a nice sprig, slap it.
592
00:21:44,271 --> 00:21:46,273
{\an1}That's because we
wanna get the oils out.
593
00:21:46,306 --> 00:21:47,808
{\an1}We want people to smell it
594
00:21:47,841 --> 00:21:49,276
{\an1}before they actually get
to the cocktail.
595
00:21:49,309 --> 00:21:51,778
{\an1}One ounce of pineapple juice,
596
00:21:51,812 --> 00:21:53,881
{\an1}a half ounce of lime juice,
boom,
597
00:21:53,914 --> 00:21:56,416
{\an1}a half ounce of agave,
598
00:21:56,450 --> 00:21:59,720
{\an1}and then two ounces
of Mr. Tequila.
599
00:22:01,788 --> 00:22:04,358
{\an1}Ice it up.
600
00:22:04,391 --> 00:22:06,026
{\an1}We wanna seal 'em still.
601
00:22:10,030 --> 00:22:11,932
{\an1}This is gonna go inside
of a [indistinct] glass.
602
00:22:11,965 --> 00:22:14,701
{\an1}If you push it, you can
actually control the airflow.
603
00:22:17,171 --> 00:22:18,739
{\an1}Just to balance everything out,
604
00:22:18,772 --> 00:22:21,241
{\an1}rhubarb bitters,
one, two, three.
605
00:22:21,275 --> 00:22:23,076
{\an1}And if we have mint
inside of it,
606
00:22:23,110 --> 00:22:24,311
{\an1}we're probably gonna go on it
with mint, right?
607
00:22:24,344 --> 00:22:26,046
{\an1}Put the straw.
608
00:22:26,079 --> 00:22:27,814
{\an1}Place it down.
609
00:22:27,848 --> 00:22:30,284
{\an1}And ladies and gentlemen,
that is the pineapple mint mule.
610
00:22:30,317 --> 00:22:33,220
{\an1}[upbeat music]
611
00:22:33,253 --> 00:22:35,455
{\an1}-Well, that's actually good.
-Uh-huh.
612
00:22:35,489 --> 00:22:36,757
{\an1}J, what do you feel
about the cocktail?
613
00:22:36,790 --> 00:22:38,325
{\an1}I like it. It's good.
614
00:22:38,358 --> 00:22:40,093
{\an1}I think the cocktails
that Jon and Derrick created
615
00:22:40,127 --> 00:22:41,094
{\an1}are definitely exciting.
616
00:22:41,128 --> 00:22:42,229
{\an1}It's what we need.
617
00:22:42,262 --> 00:22:43,931
{\an1}They're aesthetically pleasing.
618
00:22:43,964 --> 00:22:45,399
{\an1}They give the customers,
like, that wow factor.
619
00:22:45,432 --> 00:22:47,301
{\an1}I like that.
620
00:22:47,334 --> 00:22:49,002
{\an1}So that they can make a post
online and take pictures of it.
621
00:22:49,036 --> 00:22:50,370
{\an1}And it definitely
will bring more people in.
622
00:22:50,404 --> 00:22:52,206
{\an1}Guys, the stress test is coming.
623
00:22:52,239 --> 00:22:54,942
{\an1}So communicate with each other,
learn these cocktails.
624
00:22:54,975 --> 00:22:57,344
{\an1}Be comfortable with your space
and let's do this.
625
00:22:57,377 --> 00:22:58,779
{\an1}-You guys got this?
-all: Yeah.
626
00:22:58,812 --> 00:23:00,280
{\an1}-You promise?
-all: Yeah.
627
00:23:00,314 --> 00:23:01,882
{\an1}Don't lie to me now
because I'mma be here.
628
00:23:01,915 --> 00:23:02,983
{\an1}All right.
Let's get it done, all right?
629
00:23:03,016 --> 00:23:04,484
{\an1}-[laughs] Okay.
-All righty.
630
00:23:05,886 --> 00:23:07,888
{\an1}Unfortunately,
I had the opportunity
631
00:23:07,921 --> 00:23:10,424
{\an1}to come to your
salvage night last night.
632
00:23:10,457 --> 00:23:12,259
{\an1}It was a hot mess.
633
00:23:12,292 --> 00:23:13,327
{\an1}I wasn't really, uh, prepared
like I should have been.
634
00:23:13,360 --> 00:23:14,862
{\an1}But that's why I'm here.
635
00:23:14,895 --> 00:23:16,430
{\an1}Last night at recon,
636
00:23:16,463 --> 00:23:18,932
{\an1}I've never seen
a dumpster fire in person.
637
00:23:18,966 --> 00:23:20,901
{\an1}The kitchen was a mess.
638
00:23:20,934 --> 00:23:23,103
{\an1}Kitchen--I mean,
I noticed you guys did clean it.
639
00:23:23,136 --> 00:23:26,440
{\an1}Um, it could definitely be
a little bit cleaner, for sure.
640
00:23:26,473 --> 00:23:28,175
{\an1}Um, so definitely work on that.
641
00:23:28,208 --> 00:23:29,510
{\an1}Nick, I mean,
he's a hope and a prayer.
642
00:23:29,543 --> 00:23:31,345
{\an1}So what I'm gonna do for Nick
in the club,
643
00:23:31,378 --> 00:23:34,147
{\an1}uh, make some really easy,
quick, simple recipes.
644
00:23:34,181 --> 00:23:35,883
{\an1}We're gonna do
the fry shrimp trio
645
00:23:35,916 --> 00:23:38,819
{\an1}then really keep my fingers
double-crossed.
646
00:23:38,852 --> 00:23:40,387
{\an1}So basically what we have
is we have shrimp right here.
647
00:23:40,420 --> 00:23:44,124
{\an1}We're gonna dust it in some of
this cornstarch
648
00:23:44,157 --> 00:23:46,927
{\an1}and then we dip it
into the tempura batter.
649
00:23:46,960 --> 00:23:49,096
{\an1}Okay. We're gonna drop it
in the fryer.
650
00:23:49,129 --> 00:23:52,132
{\an1}And since this is a shrimp,
it'll cook fast.
651
00:23:52,165 --> 00:23:53,867
{\an1}We definitely wanna get
a good crust on it, too.
652
00:23:53,901 --> 00:23:56,170
{\an1}Just because we are
gonna sauce it again.
653
00:23:56,203 --> 00:23:57,538
{\an1}-Oh, cool.
-All right.
654
00:23:57,571 --> 00:23:59,339
{\an1}So what we're gonna do
is we're gonna--
655
00:23:59,373 --> 00:24:00,974
{\an1}we'll throw it in there.
I mean, take a look at that.
656
00:24:01,008 --> 00:24:02,109
{\an1}-I mean, look at...
-Uh, it looks beautiful.
657
00:24:02,142 --> 00:24:03,143
{\an1}-Right? I bet.
-Yeah.
658
00:24:03,177 --> 00:24:04,478
{\an1}Okay, cool.
659
00:24:04,511 --> 00:24:06,914
{\an1}So mix a little mayonnaise,
little wasabi, honey.
660
00:24:06,947 --> 00:24:08,315
{\an1}Just toss it.
661
00:24:08,348 --> 00:24:09,950
{\an1}The heat of the shrimp
is actually gonna kind of
662
00:24:09,983 --> 00:24:11,418
{\an1}melt the sauce into the crust.
663
00:24:12,653 --> 00:24:15,522
{\an1}All right.
And into the boat, like so.
664
00:24:15,556 --> 00:24:19,026
{\an1}Ooh, walnuts for a little
extra crunch.
665
00:24:19,059 --> 00:24:22,129
{\an1}And then lastly, some chives.
666
00:24:22,162 --> 00:24:24,064
{\an1}-Shrimp baby.
-Wow.
667
00:24:24,097 --> 00:24:25,866
{\an1}Fried shrimp.
668
00:24:27,634 --> 00:24:29,403
{\an1}Hmm, it was great working
with Chef Chris.
669
00:24:29,436 --> 00:24:31,271
{\an1}I like spicy and I like the--
670
00:24:31,305 --> 00:24:33,106
{\an1}also the sweetness
with the spicy.
671
00:24:33,140 --> 00:24:34,575
{\an1}-Well?
-It's great.
672
00:24:34,608 --> 00:24:36,310
{\an1}Under five minutes
for each dish,
673
00:24:36,343 --> 00:24:37,945
{\an1}we have the shrimp out.
And then you have the--
674
00:24:37,978 --> 00:24:39,513
{\an1}the bottle spark in
the other hand
675
00:24:39,546 --> 00:24:41,448
{\an1}and we're taking it out
just like that.
676
00:24:41,481 --> 00:24:42,549
{\an1}All right, fellas.
677
00:24:42,583 --> 00:24:44,218
{\an1}So tonight is stress test,
678
00:24:44,251 --> 00:24:46,486
{\an1}show Jon that you guys
are definitely worthy
679
00:24:46,520 --> 00:24:48,188
{\an1}of owning a successful bar.
680
00:24:48,222 --> 00:24:49,623
{\an1}-All right. Sound good.
-All right, fellas.
681
00:24:49,656 --> 00:24:52,359
{\an1}You got this.
I got you, guys. Come on.
682
00:24:54,561 --> 00:24:58,332
{\an1}[upbeat music]
683
00:25:01,535 --> 00:25:02,903
{\an1}Hey.
684
00:25:02,936 --> 00:25:04,204
{\an1}Hey, Jon.
685
00:25:04,238 --> 00:25:06,039
{\an1}-How you guys doing?
-I'm good.
686
00:25:06,073 --> 00:25:07,241
{\an1}Why do you look so scared?
687
00:25:07,274 --> 00:25:08,275
{\an1}[laughter]
688
00:25:08,308 --> 00:25:10,344
{\an1}Come on over. Let's talk.
689
00:25:10,377 --> 00:25:12,513
{\an1}Well, I have 20 people
coming in.
690
00:25:12,546 --> 00:25:14,548
{\an1}Each of them are gonna order
two drinks.
691
00:25:15,516 --> 00:25:17,117
{\an1}Is that unreasonable, Reg?
692
00:25:17,150 --> 00:25:18,185
{\an1}-No. Not at all.
-No, right?
693
00:25:18,218 --> 00:25:19,186
{\an1}-Fair?
-Fair.
694
00:25:19,219 --> 00:25:21,054
{\an1}Forty drinks.
695
00:25:21,088 --> 00:25:24,691
{\an1}I'm gonna put 40 minutes
on that clock ticking down.
696
00:25:24,725 --> 00:25:28,095
{\an1}You got to help them
get these drinks out, Napoleon.
697
00:25:28,128 --> 00:25:29,663
{\an1}-All right.
-Fast as we can.
698
00:25:29,696 --> 00:25:31,698
{\an1}You girls got to get them
to the tables as quick as we can
699
00:25:31,732 --> 00:25:33,100
{\an1}and get back for the next one.
700
00:25:33,133 --> 00:25:34,668
{\an1}-You with me?
-Yeah.
701
00:25:34,701 --> 00:25:35,969
{\an1}The faster you are,
the more money you make, right?
702
00:25:36,003 --> 00:25:37,504
{\an1}Yes.
703
00:25:37,538 --> 00:25:38,639
{\an1}Every person's gonna order food
at the same time
704
00:25:38,672 --> 00:25:40,274
{\an1}they order their drinks.
705
00:25:40,307 --> 00:25:42,276
{\an1}Are you organized
and ready for that?
706
00:25:42,309 --> 00:25:43,377
{\an1}I think so. Definitely.
707
00:25:43,410 --> 00:25:45,078
{\an1}Okay.
708
00:25:45,112 --> 00:25:47,314
{\an1}If this is your passion,
I wanna see that tonight.
709
00:25:47,347 --> 00:25:49,116
{\an1}-You with me?
-Yup.
710
00:25:49,149 --> 00:25:50,484
{\an1}-You guys ready?
-Yes.
711
00:25:50,517 --> 00:25:51,518
{\an1}Okay. We open
in a couple of minutes.
712
00:25:51,552 --> 00:25:52,920
{\an1}Thank you.
713
00:25:54,188 --> 00:25:55,455
{\an1}Hey, guys.
714
00:25:55,489 --> 00:25:56,523
{\an1}Door is open, man. Come on in.
715
00:25:56,557 --> 00:25:58,025
{\an1}All right. All right.
716
00:25:58,058 --> 00:25:59,026
{\an1}-How y'all doing?
-How you doing?
717
00:25:59,059 --> 00:26:00,160
{\an1}All right. Good, man.
718
00:26:00,194 --> 00:26:01,161
{\an1}Appreciate you all coming out.
719
00:26:01,195 --> 00:26:02,296
{\an1}Yeah.
720
00:26:02,329 --> 00:26:03,730
{\an1}Yo. What's going on?
721
00:26:03,764 --> 00:26:05,065
{\an1}-How you doing?
-How you doing, man?
722
00:26:05,098 --> 00:26:06,733
{\an1}Today, we have a specialty menu.
723
00:26:06,767 --> 00:26:08,235
{\an1}We have three drinks on there.
724
00:26:08,268 --> 00:26:09,570
{\an1}-Oh, hey there, pretty lady.
-Hi.
725
00:26:09,603 --> 00:26:11,505
{\an1}-People coming in, yeah?
-Yeah.
726
00:26:11,538 --> 00:26:12,706
{\an1}You ready to go?
727
00:26:12,739 --> 00:26:14,575
{\an1}Yes, sir.
728
00:26:14,608 --> 00:26:16,176
{\an1}Game time.
729
00:26:16,210 --> 00:26:17,177
{\an1}All right, guys.
I'm starting the clock.
730
00:26:17,211 --> 00:26:18,245
{\an1}Here we go.
731
00:26:18,278 --> 00:26:19,646
{\an1}Forty minutes to serve you.
732
00:26:19,680 --> 00:26:22,749
{\an1}I'm gonna get the Shrub
and Bub, and The Mystic.
733
00:26:22,783 --> 00:26:24,251
{\an1}A Shrub and Bub, and The Mystic?
734
00:26:27,354 --> 00:26:29,456
{\an1}And just wanna pop it
right here.
735
00:26:29,489 --> 00:26:30,691
{\an1}Guys, you got to get
food orders in.
736
00:26:30,724 --> 00:26:31,725
{\an1}Don't forget.
737
00:26:31,758 --> 00:26:33,093
{\an1}Two ordered Rio Boneless.
738
00:26:33,126 --> 00:26:34,194
{\an1}You got this, Nick?
739
00:26:34,228 --> 00:26:35,262
{\an1}Yes, sir.
740
00:26:37,598 --> 00:26:38,999
{\an1}Okay.
741
00:26:40,067 --> 00:26:41,168
{\an1}I don't think he's got this.
742
00:26:43,504 --> 00:26:46,173
{\an1}Flip it the other side,
it's upside down.
743
00:26:46,206 --> 00:26:47,674
{\an1}Did you start your stopwatch
for me, one of you?
744
00:26:47,708 --> 00:26:49,543
{\an1}Sure.
745
00:26:49,576 --> 00:26:50,611
{\an1}I'd love to know how long
it takes you can get a drink.
746
00:26:50,644 --> 00:26:51,645
{\an1}Reg, you keep that glass on top.
747
00:26:51,678 --> 00:26:53,113
{\an1}Ice should be less.
748
00:26:54,081 --> 00:26:55,115
{\an1}Ice should be less.
749
00:26:55,148 --> 00:26:56,283
{\an1}You're right.
750
00:26:56,316 --> 00:26:58,118
{\an1}Come on, guys. We got to move.
751
00:26:58,151 --> 00:26:59,353
{\an1}There's a lot of people
with no drinks on their table.
752
00:26:59,386 --> 00:27:00,487
{\an1}All right. Where you want this?
753
00:27:00,521 --> 00:27:01,555
{\an1}On the left, Nick?
754
00:27:01,588 --> 00:27:02,823
{\an1}Yeah, left going right.
755
00:27:02,856 --> 00:27:04,124
{\an1}All right. Got you.
756
00:27:05,526 --> 00:27:07,094
{\an1}You guys, how many drink
we got out, two?
757
00:27:07,127 --> 00:27:08,328
{\an1}We have, like,
two cocktails out now.
758
00:27:08,362 --> 00:27:09,663
{\an1}So we got two drinks out.
759
00:27:09,696 --> 00:27:11,265
{\an1}Guys, we've got to move.
760
00:27:11,298 --> 00:27:12,833
{\an1}So we're already down
four minutes,
761
00:27:12,866 --> 00:27:14,635
{\an1}we've put out two drinks,
762
00:27:14,668 --> 00:27:17,404
{\an1}so we're running at 50%
of what we should be already.
763
00:27:17,437 --> 00:27:19,640
{\an1}The next 10 minutes
are everything.
764
00:27:19,673 --> 00:27:22,576
{\an1}Either the bartenders catch up
or they fall behind that.
765
00:27:24,645 --> 00:27:26,046
{\an1}Got anything coming up, yet?
766
00:27:26,079 --> 00:27:27,648
{\an1}-Not yet.
-All right.
767
00:27:27,681 --> 00:27:30,817
{\an1}[indistinct chatter]
768
00:27:30,851 --> 00:27:33,387
{\an1}Seriously, we got to move.
We have to hustle.
769
00:27:33,420 --> 00:27:35,122
{\an1}-Napoleon?
-Yes, sir.
770
00:27:35,155 --> 00:27:36,690
{\an1}Everybody's taking care
of the bar,
771
00:27:36,723 --> 00:27:38,592
{\an1}but nobody's sending any drinks
out to the tables.
772
00:27:38,625 --> 00:27:40,160
{\an1}That's what we're
waiting on now.
773
00:27:40,194 --> 00:27:41,328
{\an1}I'm trying to get the orders
coming up.
774
00:27:41,361 --> 00:27:42,429
{\an1}So you go to tell
the bartenders.
775
00:27:42,462 --> 00:27:44,131
{\an1}You got to--there's no excuse.
776
00:27:44,164 --> 00:27:45,599
{\an1}I want the bartenders to focus
on these drinks,
777
00:27:45,632 --> 00:27:47,534
{\an1}so that they can get
the tables going.
778
00:27:47,568 --> 00:27:49,102
{\an1}Regi, what you got
going on there?
779
00:27:49,136 --> 00:27:50,270
{\an1}You got my mystic coming up?
780
00:27:50,304 --> 00:27:52,072
{\an1}[indistinct chatter]
781
00:27:52,105 --> 00:27:54,074
{\an1}Regi, you got to keep your
stuff on the bar, brother.
782
00:27:55,075 --> 00:27:56,476
{\an1}Here's the Asian boneless wings.
783
00:27:56,510 --> 00:27:58,245
{\an1}Yes.
784
00:27:58,278 --> 00:28:00,280
{\an1}Top it off. Come on.
We got to--you got to hustle.
785
00:28:00,314 --> 00:28:01,815
{\an1}There we go.
786
00:28:01,849 --> 00:28:05,719
{\an1}[indistinct chatter]
787
00:28:05,752 --> 00:28:08,355
{\an1}Twelve, six, three.
788
00:28:08,388 --> 00:28:09,656
{\an1}All right.
789
00:28:09,690 --> 00:28:11,425
{\an1}[indistinct chatter]
790
00:28:11,458 --> 00:28:12,693
{\an1}Come on, guys.
791
00:28:12,726 --> 00:28:14,294
{\an1}You can do this. Let's go.
792
00:28:14,328 --> 00:28:15,796
{\an1}[indistinct chatter]
793
00:28:15,829 --> 00:28:17,197
{\an1}Can I just get a mystic, please?
794
00:28:17,231 --> 00:28:18,198
{\an1}Uh-hmm.
795
00:28:18,232 --> 00:28:19,233
{\an1}[indistinct chatter]
796
00:28:19,266 --> 00:28:20,434
{\an1}Yeah, I love [indistinct]
797
00:28:20,467 --> 00:28:21,702
{\an1}Okay. We're down to 30 minutes.
798
00:28:22,769 --> 00:28:24,338
{\an1}All right, Nick.
799
00:28:24,371 --> 00:28:25,506
{\an1}Yeah? I need a, a quick order.
800
00:28:25,539 --> 00:28:26,573
{\an1}Fried shrimp.
801
00:28:26,607 --> 00:28:28,141
{\an1}These shrimp right here
802
00:28:28,175 --> 00:28:29,743
{\an1}and these shrimp tacos
is undercooked.
803
00:28:29,776 --> 00:28:31,845
{\an1}No, no, they're, they're just
not cooked as [bleep]
804
00:28:31,879 --> 00:28:33,247
{\an1}Let me fry one up.
805
00:28:33,280 --> 00:28:34,548
{\an1}Ready.
806
00:28:34,581 --> 00:28:36,283
{\an1}You know [indistinct]
807
00:28:36,316 --> 00:28:38,418
{\an1}Come on, guys. We're running
the clock out there.
808
00:28:38,452 --> 00:28:40,621
{\an1}Let's get the food out.
Are we close?
809
00:28:40,654 --> 00:28:42,322
{\an1}-One of our fryers went out.
-Fryer went out.
810
00:28:42,356 --> 00:28:43,724
{\an1}I don't know
how to get it back on.
811
00:28:51,031 --> 00:28:52,666
{\an1}Come on, guys. We're running
the clock out here.
812
00:28:52,699 --> 00:28:54,434
{\an1}Let's get the food out.
Are we close?
813
00:28:54,468 --> 00:28:55,802
{\an1}-One of our fryers went out.
-Fryer went out.
814
00:28:55,836 --> 00:28:58,405
{\an1}I don't know how
to get it back on. Sorry.
815
00:28:58,438 --> 00:28:59,806
{\an1}-Is this one still going?
-Yes.
816
00:28:59,840 --> 00:29:01,642
{\an1}So what do we have yet to cook?
817
00:29:01,675 --> 00:29:03,377
{\an1}-Two order wings.
-Two orders of wings.
818
00:29:03,410 --> 00:29:04,878
{\an1}Well, get them into one
that's working then.
819
00:29:04,912 --> 00:29:06,113
{\an1}You have another basket there.
Let's get going.
820
00:29:06,146 --> 00:29:07,414
{\an1}Come on, guys. Move this.
821
00:29:09,850 --> 00:29:11,718
{\an1}The clock is ticking.
822
00:29:11,752 --> 00:29:13,387
{\an1}Down to 24 minutes.
823
00:29:13,420 --> 00:29:15,022
{\an1}Who has gotten two drinks?
824
00:29:16,523 --> 00:29:17,758
{\an1}Who hasn't?
825
00:29:17,791 --> 00:29:21,795
{\an1}One, two, three,
four, five, six.
826
00:29:21,828 --> 00:29:24,431
{\an1}Wow, we're almost there, guys.
Two more to go.
827
00:29:24,464 --> 00:29:27,401
{\an1}[indistinct chatter]
828
00:29:27,434 --> 00:29:28,602
{\an1}Yeah. There we go.
829
00:29:28,635 --> 00:29:30,437
{\an1}There we go. There we go.
830
00:29:30,470 --> 00:29:32,139
{\an1}We've got about
eight more drinks to serve.
831
00:29:32,172 --> 00:29:34,641
{\an1}If we do it in time,
they can make it.
832
00:29:36,543 --> 00:29:37,644
{\an1}How long?
833
00:29:40,747 --> 00:29:42,416
{\an1}Nine minutes and forty--okay.
834
00:29:42,449 --> 00:29:43,817
{\an1}Now, let's say
this wasn't going on tonight
835
00:29:43,851 --> 00:29:45,152
{\an1}and you went out.
836
00:29:45,185 --> 00:29:46,587
{\an1}The two of you went out
for a drink.
837
00:29:46,620 --> 00:29:48,422
{\an1}Would you wait 10 minutes
for a drink?
838
00:29:48,455 --> 00:29:49,890
{\an1}No, I probably would have
got up and went out the bar.
839
00:29:49,923 --> 00:29:51,425
{\an1}Right. You would have given up
at that point?
840
00:29:51,458 --> 00:29:52,492
{\an1}So you would have
gotten frustrated?
841
00:29:52,526 --> 00:29:53,527
{\an1}-Oh, yeah.
-Okay.
842
00:29:53,560 --> 00:29:55,162
{\an1}There you go.
Fried shrimp.
843
00:29:55,195 --> 00:29:56,864
{\an1}-Thank you.
-You're welcome.
844
00:29:56,897 --> 00:29:58,565
{\an1}Let's go, guys.
We have two more drinks to go.
845
00:29:58,599 --> 00:29:59,900
{\an1}We make time.
846
00:29:59,933 --> 00:30:01,502
{\an1}Now, the issue
is in the kitchen.
847
00:30:01,535 --> 00:30:02,836
{\an1}We don't have no table
number on here,
848
00:30:02,870 --> 00:30:04,404
{\an1}so I don't know where this goes.
849
00:30:04,438 --> 00:30:06,807
{\an1}Table 11,
I don't see it nowhere.
850
00:30:06,840 --> 00:30:08,609
{\an1}And she says she put a order in.
851
00:30:08,642 --> 00:30:10,577
{\an1}-Table 11 and 12.
-11.
852
00:30:10,611 --> 00:30:12,613
{\an1}If you're sitting right here
and 11 says 11 or is that 12?
853
00:30:12,646 --> 00:30:13,981
{\an1}-That's 12.
-Just 12?
854
00:30:14,014 --> 00:30:15,849
{\an1}Okay. I still don't
see it back here.
855
00:30:15,883 --> 00:30:16,950
{\an1}Okay. It's gonna be a little bit
longer on the [indistinct] okay?
856
00:30:16,984 --> 00:30:18,719
{\an1}Who's still waiting for food?
857
00:30:18,752 --> 00:30:20,921
{\an1}-Oh.
-Okay. I'm sorry about that.
858
00:30:20,954 --> 00:30:22,756
{\an1}Almost everybody.
859
00:30:22,789 --> 00:30:24,691
{\an1}Well, you guys beat the kitchen.
That's the good news.
860
00:30:24,725 --> 00:30:26,693
{\an1}So the food is taking 40 minutes
861
00:30:26,727 --> 00:30:28,028
{\an1}to come out of the kitchen.
862
00:30:28,061 --> 00:30:29,129
{\an1}The drinks? We served everybody.
863
00:30:29,162 --> 00:30:30,731
{\an1}Yup.
864
00:30:30,764 --> 00:30:31,932
{\an1}So you guys did great.
Really well done.
865
00:30:31,965 --> 00:30:35,102
{\an1}[applauding]
866
00:30:35,135 --> 00:30:37,104
{\an1}So, Regi, Jeremiah.
867
00:30:37,137 --> 00:30:39,006
{\an1}Right? They pulled it off.
868
00:30:39,039 --> 00:30:41,008
{\an1}The problem is,
who doesn't have food?
869
00:30:41,041 --> 00:30:42,509
{\an1}-[indistinct chatter]
-Bingo.
870
00:30:42,543 --> 00:30:44,878
{\an1}So the kitchen blew it tonight,
871
00:30:44,912 --> 00:30:48,015
{\an1}but you guys really stepped up,
so I could shut it down.
872
00:30:48,048 --> 00:30:50,551
{\an1}But you guys look too hungry,
so we're gonna let you eat.
873
00:30:50,584 --> 00:30:52,553
{\an1}But as soon as you eat,
let's get out of here.
874
00:30:52,586 --> 00:30:54,855
{\an1}We got to remodel
this place, okay?
875
00:30:54,888 --> 00:30:58,792
{\an1}So we pulled it off time-wise
in the bar, not in the kitchen.
876
00:30:58,825 --> 00:31:01,528
{\an1}There's a lot of work
to do here, procedurally.
877
00:31:01,562 --> 00:31:03,764
{\an1}The waitresses are running
back and forth needlessly.
878
00:31:03,797 --> 00:31:05,599
{\an1}The bartenders don't have
the right systems
879
00:31:05,632 --> 00:31:07,668
{\an1}behind the bar
to function properly.
880
00:31:07,701 --> 00:31:09,603
{\an1}The kitchen
is a complete disaster.
881
00:31:09,636 --> 00:31:12,039
{\an1}And candidly,
Napoleon tried tonight,
882
00:31:12,072 --> 00:31:14,842
{\an1}but he really didn't accelerate
the process much.
883
00:31:14,875 --> 00:31:18,579
{\an1}I have to make him effectual
after we fix all these things.
884
00:31:27,254 --> 00:31:28,922
{\an1}What's up?
885
00:31:28,956 --> 00:31:30,824
{\an1}Coming out of stress test
last night,
886
00:31:30,858 --> 00:31:32,926
{\an1}it's very important that we get
these bartenders on speed.
887
00:31:32,960 --> 00:31:34,528
{\an1}We get these bartenders
on communication.
888
00:31:34,561 --> 00:31:36,930
{\an1}Just overall
learning these cocktails.
889
00:31:36,964 --> 00:31:38,098
{\an1}Crazy night last night, yeah?
890
00:31:38,131 --> 00:31:39,733
{\an1}-Yeah.
-You guys hustle.
891
00:31:39,766 --> 00:31:40,901
{\an1}You got the heart, everyone.
892
00:31:40,934 --> 00:31:42,102
{\an1}So I'm not worried about that.
893
00:31:42,135 --> 00:31:43,136
{\an1}I'm just worried
about dialing in.
894
00:31:43,170 --> 00:31:45,005
{\an1}So you guys are great.
895
00:31:45,038 --> 00:31:47,107
{\an1}Okay. So we're gonna start off
with the berry boss, okay?
896
00:31:47,140 --> 00:31:48,542
{\an1}Okay.
897
00:31:48,575 --> 00:31:51,712
{\an1}So we're gonna have three
fourths of an ounce
of aloe water.
898
00:31:51,745 --> 00:31:53,747
{\an1}Three fourths of an ounce
of pomegranate juice.
899
00:31:53,780 --> 00:31:56,450
{\an1}Three fourths of raspberry,
and then two ounces of cognac.
900
00:31:57,985 --> 00:31:59,586
{\an1}All right.
901
00:32:01,955 --> 00:32:04,825
{\an1}And then, blood orange on top.
902
00:32:04,858 --> 00:32:06,927
{\an1}That, ladies and gentlemen,
is berry boss.
903
00:32:10,631 --> 00:32:11,798
{\an1}-It's good.
-Ladies, you could sell that.
904
00:32:11,832 --> 00:32:13,233
{\an1}That's good.
905
00:32:13,267 --> 00:32:14,568
{\an1}-Napoleon, what do you feel?
-I like it.
906
00:32:14,601 --> 00:32:15,669
{\an1}-Yeah?
-Yeah.
907
00:32:15,702 --> 00:32:16,904
{\an1}-J?
-I like it.
908
00:32:16,937 --> 00:32:17,971
{\an1}-You can sell that?
-Uh-hmm.
909
00:32:18,005 --> 00:32:19,106
{\an1}-Regi?
-All right.
910
00:32:19,139 --> 00:32:20,707
{\an1}So we have a lot of work to do.
911
00:32:20,741 --> 00:32:21,708
{\an1}I believe in you guys,
you believe in me.
912
00:32:21,742 --> 00:32:22,943
{\an1}Let's do it.
913
00:32:22,976 --> 00:32:24,111
{\an1}All right.
914
00:32:24,144 --> 00:32:25,145
{\an1}-Let's go.
-Let's do it.
915
00:32:25,179 --> 00:32:28,248
{\an1}[dramatic music]
916
00:32:28,282 --> 00:32:30,951
{\an1}Last night, I saw Napoleon
working hard.
917
00:32:30,984 --> 00:32:34,087
{\an1}But I don't know if his passion
has been fully reignited.
918
00:32:34,121 --> 00:32:36,823
{\an1}So I'm gonna sit down
and talk to him one on one
919
00:32:36,857 --> 00:32:38,692
{\an1}to drive home the fact
920
00:32:38,725 --> 00:32:40,694
{\an1}that in order to successfully
run this business,
921
00:32:40,727 --> 00:32:42,829
{\an1}his connection
with his customers
922
00:32:42,863 --> 00:32:44,998
{\an1}has to be his top priority.
923
00:32:45,032 --> 00:32:46,934
{\an1}What did you learn last night?
924
00:32:46,967 --> 00:32:49,169
{\an1}I learned that it's,
it's a lot of work in,
925
00:32:49,203 --> 00:32:51,805
{\an1}you know, really leading
and guiding the bar.
926
00:32:51,839 --> 00:32:53,907
{\an1}-It really is.
-You worked hard last night.
927
00:32:53,941 --> 00:32:55,809
{\an1}I wanna teach you to work
a little smarter.
928
00:32:55,843 --> 00:32:57,611
{\an1}Okay.
929
00:32:57,644 --> 00:32:59,079
{\an1}These next few weeks
are gonna be everything to you.
930
00:32:59,112 --> 00:33:00,714
{\an1}Uh-hmm.
931
00:33:00,747 --> 00:33:02,616
{\an1}Do we have that fire
in your belly?
932
00:33:02,649 --> 00:33:04,218
{\an1}Because you got to work your
butt off these next few days.
933
00:33:04,251 --> 00:33:05,886
{\an1}I do. I do.
934
00:33:05,919 --> 00:33:08,355
{\an1}You know, it's interesting,
as an engineer,
935
00:33:08,388 --> 00:33:10,791
{\an1}there are certain
design approaches
936
00:33:10,824 --> 00:33:12,826
{\an1}-that are used all the time.
-Uh-hmm.
937
00:33:12,860 --> 00:33:14,895
{\an1}Right? We don't have
to reinvent the wheel.
938
00:33:14,928 --> 00:33:15,996
{\an1}-Right.
-Right?
939
00:33:16,029 --> 00:33:17,064
{\an1}Same thing in a bar business.
940
00:33:17,097 --> 00:33:18,365
{\an1}You tried to reinvent the wheel.
941
00:33:18,398 --> 00:33:20,367
{\an1}With the tablet
and take the card,
942
00:33:20,400 --> 00:33:21,869
{\an1}and do the tabs,
and run payment.
943
00:33:21,902 --> 00:33:24,004
{\an1}-Right.
-Don't.
944
00:33:24,037 --> 00:33:26,006
{\an1}Make it customer-friendly.
945
00:33:26,039 --> 00:33:27,774
{\an1}-Okay.
-Not Napoleon-friendly.
946
00:33:27,808 --> 00:33:29,243
{\an1}-Right.
-You with me?
947
00:33:29,276 --> 00:33:30,911
{\an1}-Yes.
-Hospitality.
948
00:33:30,944 --> 00:33:32,613
{\an1}That's where you were lacking.
949
00:33:32,646 --> 00:33:34,014
{\an1}I lost that along the way,
950
00:33:34,047 --> 00:33:35,682
{\an1}I guess because
I get so bogged down
951
00:33:35,716 --> 00:33:37,084
{\an1}with where I was with the bar
952
00:33:37,117 --> 00:33:38,919
{\an1}and financially and everything.
953
00:33:38,952 --> 00:33:40,287
{\an1}The next few weeks,
954
00:33:40,320 --> 00:33:41,788
{\an1}try to put the debt
out of your mind.
955
00:33:41,822 --> 00:33:43,590
{\an1}-Okay.
-Focus on your customers.
956
00:33:43,624 --> 00:33:45,058
{\an1}-Okay.
-Focus on your employees.
957
00:33:45,092 --> 00:33:46,293
{\an1}That's your ticket out,
isn't it?
958
00:33:46,326 --> 00:33:47,794
{\an1}Yeah, it is.
959
00:33:47,828 --> 00:33:48,962
{\an1}So work this baby
tomorrow night.
960
00:33:48,996 --> 00:33:50,697
{\an1}-Okay, buddy?
-Yes, sir.
961
00:33:50,731 --> 00:33:51,832
{\an1}All right, buddy.
Let me go back to work, okay?
962
00:33:51,865 --> 00:33:53,667
{\an1}All right. Thanks.
963
00:33:53,700 --> 00:33:55,035
{\an1}Looking back at my system
that I had in place,
964
00:33:55,068 --> 00:33:57,037
{\an1}I really set myself up
for failure.
965
00:33:57,070 --> 00:34:00,140
{\an1}When Jon spoke about
connecting, it makes sense.
966
00:34:00,174 --> 00:34:01,975
{\an1}I'm gonna shake hands
with people tomorrow.
967
00:34:02,009 --> 00:34:04,144
{\an1}I may dance.
I can't dance, but I may dance.
968
00:34:04,178 --> 00:34:05,646
{\an1}[laughs]
969
00:34:05,679 --> 00:34:07,214
{\an1}But I'm gonna do a lot
of smiling.
970
00:34:07,247 --> 00:34:08,849
{\an1}You're gonna see a guy
that's more focused,
971
00:34:08,882 --> 00:34:10,918
{\an1}that's ready to connect
with my customers.
972
00:34:10,951 --> 00:34:12,652
{\an1}I just want everything that
I can to make them comfortable
973
00:34:12,686 --> 00:34:15,022
{\an1}and convenience them
while they're there.
974
00:34:16,255 --> 00:34:18,891
{\an1}[dramatic music]
975
00:34:29,002 --> 00:34:32,239
{\an1}[upbeat music]
976
00:34:32,272 --> 00:34:34,274
{\an1}[cheering]
977
00:34:34,308 --> 00:34:37,210
{\an1}[applauding]
978
00:34:37,244 --> 00:34:38,946
{\an1}Pretty intense week,
huh, Napoleon?
979
00:34:38,978 --> 00:34:40,313
{\an1}Yeah, it has been.
980
00:34:40,347 --> 00:34:42,114
{\an1}Yeah. It had started
pretty heavy, huh?
981
00:34:42,149 --> 00:34:43,417
{\an1}-It was different?
-It was--it was a little hard.
982
00:34:43,449 --> 00:34:44,751
{\an1}It was a--it was
a little bit more intense
983
00:34:44,784 --> 00:34:45,752
{\an1}than I thought it was gonna be.
984
00:34:45,786 --> 00:34:46,887
{\an1}-Yeah.
-Yeah.
985
00:34:46,920 --> 00:34:48,288
{\an1}What were your biggest lessons?
986
00:34:48,322 --> 00:34:51,891
{\an1}To focus on
having the right structure,
987
00:34:51,925 --> 00:34:54,094
{\an1}having the right functions
in place.
988
00:34:54,127 --> 00:34:55,862
{\an1}What'd you learn
about your team?
989
00:34:55,896 --> 00:34:57,264
{\an1}I learned my team
is pretty strong
990
00:34:57,297 --> 00:34:58,999
{\an1}and they're very supportive.
991
00:34:59,032 --> 00:35:00,801
{\an1}-Yeah, they love you.
-Yeah, they love me.
992
00:35:00,834 --> 00:35:02,302
{\an1}-And they love each other.
-Yeah, definitely.
993
00:35:02,336 --> 00:35:04,438
{\an1}So look what happened
with a little training.
994
00:35:04,471 --> 00:35:06,039
{\an1}Yeah.
995
00:35:06,073 --> 00:35:07,441
{\an1}How everybody came to life,
got excited.
996
00:35:07,474 --> 00:35:08,909
{\an1}There's a new energy,
isn't there?
997
00:35:08,942 --> 00:35:10,744
{\an1}-Yup.
-Yeah.
998
00:35:10,777 --> 00:35:11,845
{\an1}I bet you guys are tighter
than you've ever been, too,
999
00:35:11,879 --> 00:35:12,880
{\an1}-after that?
-Yeah.
1000
00:35:12,913 --> 00:35:14,314
{\an1}Which is hard to say,
1001
00:35:14,348 --> 00:35:15,349
{\an1}because you were pretty tight
when we started.
1002
00:35:15,382 --> 00:35:16,884
{\an1}Right.
1003
00:35:16,917 --> 00:35:18,218
{\an1}-You guys ready to see it?
-Yeah.
1004
00:35:18,252 --> 00:35:19,820
{\an1}-You sure?
-Yes.
1005
00:35:19,853 --> 00:35:20,988
{\an1}-You guys ready?
-Yeah.
1006
00:35:21,021 --> 00:35:22,089
{\an1}All right, here we go.
1007
00:35:22,122 --> 00:35:23,190
{\an1}One,
1008
00:35:24,191 --> 00:35:25,225
{\an1}two,
1009
00:35:25,259 --> 00:35:27,160
{\an1}three.
1010
00:35:27,194 --> 00:35:28,295
{\an1}-[cheers]
-Oh, shit.
1011
00:35:28,328 --> 00:35:34,401
{\an1}Oh, my [bleep] God.
1012
00:35:36,303 --> 00:35:37,471
{\an1}-You sure?
-Yes.
1013
00:35:37,504 --> 00:35:39,339
{\an1}-You guys ready?
-all: Yeah.
1014
00:35:39,373 --> 00:35:40,374
{\an1}All right, here we go.
1015
00:35:40,407 --> 00:35:41,775
{\an1}One,
1016
00:35:41,808 --> 00:35:43,544
{\an1}two,
1017
00:35:43,577 --> 00:35:44,678
{\an1}three.
1018
00:35:44,711 --> 00:35:46,280
{\an1}[cheering]
1019
00:35:46,313 --> 00:35:49,483
{\an1}-Oh, shit.
-[applauding]
1020
00:35:49,516 --> 00:35:50,851
{\an1}-Yes.
-[indistinct] yeah.
1021
00:35:52,319 --> 00:35:54,021
{\an1}-Wow.
-Rio.
1022
00:35:54,054 --> 00:35:55,756
{\an1}-Man, look at this.
-Party town, isn't it?
1023
00:35:55,789 --> 00:35:57,024
{\an1}-Yes.
-It is.
1024
00:35:57,057 --> 00:35:58,659
{\an1}-Diversified as hell, isn't it?
-Yeah.
1025
00:35:58,692 --> 00:36:01,361
{\an1}Anybody can have
a great time in Rio.
1026
00:36:01,395 --> 00:36:02,963
{\an1}-Right.
-But when I say Rio,
1027
00:36:02,996 --> 00:36:05,599
{\an1}you can picture something,
Jeremiah, can't you?
1028
00:36:05,632 --> 00:36:07,901
{\an1}You start to visualize things,
right, Reg?
1029
00:36:07,935 --> 00:36:11,371
{\an1}So now, you have a brand
that starts you over again.
1030
00:36:11,405 --> 00:36:14,842
{\an1}But the inside
has to connect to this brand.
1031
00:36:14,875 --> 00:36:16,443
{\an1}-Definitely.
-Definitely.
1032
00:36:16,476 --> 00:36:17,978
{\an1}-So, you guys ready?
-Yeah.
1033
00:36:18,011 --> 00:36:19,746
{\an1}All right, go ahead.
1034
00:36:19,780 --> 00:36:21,448
{\an1}[indistinct chatter]
1035
00:36:21,481 --> 00:36:23,951
{\an1}Oh, my God.
1036
00:36:25,419 --> 00:36:27,087
{\an1}Oh, my God.
1037
00:36:27,120 --> 00:36:29,857
{\an1}[indistinct chatter]
1038
00:36:34,795 --> 00:36:36,697
{\an1}-Oh.
-Wow.
1039
00:36:36,730 --> 00:36:39,032
{\an1}-Oh my God.
-Oh, damn.
1040
00:36:39,066 --> 00:36:40,868
{\an1}Holy wow.
1041
00:36:40,901 --> 00:36:41,935
{\an1}This goes hard.
1042
00:36:41,969 --> 00:36:43,337
{\an1}Like oh man.
1043
00:36:43,370 --> 00:36:44,471
{\an1}Wow.
1044
00:36:44,505 --> 00:36:45,672
{\an1}It's nice.
1045
00:36:45,706 --> 00:36:47,975
{\an1}I walked in
and it was like 360 who?
1046
00:36:48,008 --> 00:36:49,409
{\an1}360 what?
1047
00:36:49,443 --> 00:36:51,645
{\an1}No, baby. We in Rio, okay?
1048
00:36:51,678 --> 00:36:53,313
{\an1}I'm, I'm--I can't even--
1049
00:36:53,347 --> 00:36:54,815
{\an1}I don't even have
the words for it.
1050
00:36:54,848 --> 00:36:56,550
{\an1}I--I am so happy
with this change.
1051
00:36:56,583 --> 00:36:57,684
{\an1}-They spoiled us.
-Yes.
1052
00:36:57,718 --> 00:36:58,819
{\an1}Oh.
1053
00:36:58,852 --> 00:37:00,921
{\an1}[indistinct chatter]
1054
00:37:00,954 --> 00:37:02,389
{\an1}You guys like it?
1055
00:37:02,422 --> 00:37:03,690
{\an1}-Yes, love it.
-I love it.
1056
00:37:03,724 --> 00:37:04,791
{\an1}Thank you.
1057
00:37:04,825 --> 00:37:06,159
{\an1}When the lights come down,
1058
00:37:06,193 --> 00:37:08,161
{\an1}this takes on
a whole new dynamic,
1059
00:37:08,195 --> 00:37:09,696
{\an1}so there's a lot more
to show you, guys.
1060
00:37:09,730 --> 00:37:11,698
{\an1}Come on over to the bar.
Grab a seat.
1061
00:37:11,732 --> 00:37:14,401
{\an1}I didn't know what to expect,
but I never imagined this.
1062
00:37:14,434 --> 00:37:17,037
{\an1}So it--it exceeded
my wildest dreams.
1063
00:37:17,070 --> 00:37:18,705
{\an1}-That's nice on the boogie.
-Very nice.
1064
00:37:18,739 --> 00:37:21,041
{\an1}Now, you didn't have
those bar seats before.
1065
00:37:21,074 --> 00:37:22,643
{\an1}-No.
-No.
1066
00:37:22,676 --> 00:37:24,011
{\an1}So for the first time,
you guys can build
1067
00:37:24,044 --> 00:37:25,045
{\an1}a relationship with people
at the bar.
1068
00:37:25,078 --> 00:37:26,146
{\an1}Who is that?
1069
00:37:26,180 --> 00:37:28,515
{\an1}This is a PathSpot.
1070
00:37:28,549 --> 00:37:32,920
{\an1}This PathSpot scans your hand
of any bacteria or viral matter.
1071
00:37:32,953 --> 00:37:35,589
{\an1}Then, I got you guys
a SkyTab system,
1072
00:37:35,622 --> 00:37:37,024
{\an1}best POS system out there.
1073
00:37:37,057 --> 00:37:40,561
{\an1}I got you one, two, three.
1074
00:37:40,594 --> 00:37:43,597
{\an1}And I got you SkyTabs,
1075
00:37:43,630 --> 00:37:46,934
{\an1}so running back and forth
to the table no more.
1076
00:37:46,967 --> 00:37:48,669
{\an1}Then I got barproducts.com
1077
00:37:48,702 --> 00:37:50,704
{\an1}to set you guys up
with everything,
1078
00:37:50,737 --> 00:37:52,472
{\an1}glassware, mixing supplies,
1079
00:37:52,506 --> 00:37:54,842
{\an1}everything you could
possibly need behind the bar.
1080
00:37:54,875 --> 00:37:56,910
{\an1}Then I got Manitowoc
1081
00:37:56,944 --> 00:37:58,512
{\an1}to give you
a brand new ice machine.
1082
00:37:58,545 --> 00:38:00,814
{\an1}-Oh, my God.
-Remember the first one?
1083
00:38:00,848 --> 00:38:02,516
{\an1}-[laughter]
-Yes.
1084
00:38:02,549 --> 00:38:04,585
{\an1}Okay, so keep this baby clean.
You with me?
1085
00:38:04,618 --> 00:38:07,020
{\an1}Then I got Denver Equipment
in Charlotte
1086
00:38:07,054 --> 00:38:08,789
{\an1}to give you the
low boil refrigerators
1087
00:38:08,822 --> 00:38:11,024
{\an1}you need in the kitchen
to get the kitchen set up.
1088
00:38:11,058 --> 00:38:13,961
{\an1}Then, I also got Partender.
1089
00:38:13,994 --> 00:38:16,463
{\an1}Remember those numbers
I showed you?
1090
00:38:16,496 --> 00:38:18,932
{\an1}So I got you free subscription.
1091
00:38:18,966 --> 00:38:21,435
{\an1}So you can do inventory
anytime you want.
1092
00:38:21,468 --> 00:38:22,903
{\an1}This is one
of my favorite things.
1093
00:38:22,936 --> 00:38:24,771
{\an1}I got you an orange door
entertainment system
1094
00:38:24,805 --> 00:38:25,973
{\an1}and a DJ booth.
1095
00:38:27,174 --> 00:38:28,976
{\an1}It's a computerized DJ.
1096
00:38:29,009 --> 00:38:30,611
{\an1}Now, when you don't have
a DJ here,
1097
00:38:30,644 --> 00:38:32,546
{\an1}you can have
a custom music program.
1098
00:38:32,579 --> 00:38:36,016
{\an1}Then, I got Club Cannon CO2,
1099
00:38:36,049 --> 00:38:38,452
{\an1}a two cannon CO2 system.
1100
00:38:38,485 --> 00:38:40,153
{\an1}[machine blows]
1101
00:38:40,187 --> 00:38:41,588
{\an1}Wow.
1102
00:38:41,622 --> 00:38:43,156
{\an1}That'll wake you up, huh?
1103
00:38:43,190 --> 00:38:45,092
{\an1}I think Regi almost had
a heart attack over here.
1104
00:38:45,125 --> 00:38:46,793
{\an1}[laughs]
1105
00:38:46,827 --> 00:38:48,595
{\an1}-How you feeling Napoleon?
-I'm overwhelmed.
1106
00:38:48,629 --> 00:38:49,596
{\an1}-I love it.
-You love it?
1107
00:38:49,630 --> 00:38:50,764
{\an1}Yes.
1108
00:38:50,797 --> 00:38:52,065
{\an1}All right.
I believe in all of you.
1109
00:38:52,099 --> 00:38:53,200
{\an1}So let's do this tonight.
1110
00:38:53,233 --> 00:38:54,768
{\an1}Let's make him proud, okay?
1111
00:38:54,801 --> 00:38:55,903
{\an1}-Let's do it.
-Okay.
1112
00:38:56,870 --> 00:38:58,438
{\an1}Hi, guys.
1113
00:38:58,472 --> 00:38:59,907
{\an1}Come on in. We're open.
1114
00:38:59,940 --> 00:39:03,210
{\an1}[cheers and applause]
1115
00:39:03,243 --> 00:39:06,580
{\an1}[upbeat music]
1116
00:39:13,854 --> 00:39:15,722
{\an1}Cheers. So it's gonna have
all of these.
1117
00:39:15,756 --> 00:39:16,924
{\an1}-Yeah.
-Mixed together.
1118
00:39:16,957 --> 00:39:18,258
{\an1}You wanna do the sampler tower?
1119
00:39:18,292 --> 00:39:20,627
{\an1}[indistinct]
1120
00:39:22,563 --> 00:39:25,132
{\an1}Oh, no. We're in the weeds,
we got two tickets.
1121
00:39:28,735 --> 00:39:31,004
{\an1}[upbeat music]
1122
00:39:31,038 --> 00:39:33,907
{\an1}I just wanna come up here today
[indistinct] and sit at least.
1123
00:39:33,941 --> 00:39:35,642
{\an1}You need to talk to people.
1124
00:39:35,676 --> 00:39:36,710
{\an1}Interact with people,
makes the job much better.
1125
00:39:36,743 --> 00:39:37,778
{\an1}And keep them drinking.
1126
00:39:38,745 --> 00:39:40,547
{\an1}So that's going to table 20.
1127
00:39:40,581 --> 00:39:43,016
{\an1}-Table 20.
-Yup.
1128
00:39:43,050 --> 00:39:45,085
{\an1}Two tickets.
1129
00:39:45,118 --> 00:39:47,621
{\an1}Serve the whole room, guys,
in 20 minutes.
1130
00:39:47,654 --> 00:39:48,622
{\an1}-Everything.
-Yeah.
1131
00:39:48,655 --> 00:39:49,923
{\an1}Unbelievable.
1132
00:39:49,957 --> 00:39:51,058
{\an1}I got to tell you,
it's a great turnaround.
1133
00:39:51,091 --> 00:39:53,060
{\an1}When you see a mess
1134
00:39:53,093 --> 00:39:55,796
{\an1}that you turn into something
that's organized, efficient,
1135
00:39:55,829 --> 00:39:58,265
{\an1}a cook who's smiling,
putting out great food,
1136
00:39:58,298 --> 00:40:00,200
{\an1}that's the great feeling
1137
00:40:00,234 --> 00:40:02,469
{\an1}when the employee believes in
what he's doing, that happens.
1138
00:40:05,172 --> 00:40:07,007
{\an1}I got to say
I'm really proud of this team.
1139
00:40:07,040 --> 00:40:08,775
{\an1}Three days ago,
this was a nightmare.
1140
00:40:08,809 --> 00:40:10,677
{\an1}We couldn't get through
stress test.
1141
00:40:10,711 --> 00:40:12,246
{\an1}Kitchen didn't work.
There was no setup.
1142
00:40:12,279 --> 00:40:14,615
{\an1}Tonight, food came out quickly.
1143
00:40:14,648 --> 00:40:16,683
{\an1}Looks great.
Presentations are great.
1144
00:40:16,717 --> 00:40:18,252
{\an1}We got rid of those
cardboard boxes.
1145
00:40:18,285 --> 00:40:21,188
{\an1}And the two bartenders
served the entire room.
1146
00:40:21,221 --> 00:40:22,956
{\an1}-Heck of a week, huh?
-Yeah.
1147
00:40:22,990 --> 00:40:24,658
{\an1}-Look at your beautiful bar.
-Yes.
1148
00:40:24,691 --> 00:40:25,993
{\an1}-And then look at your food.
-I love it.
1149
00:40:26,026 --> 00:40:27,561
{\an1}You presentations.
1150
00:40:27,594 --> 00:40:28,862
{\an1}I love it, Jon.
1151
00:40:28,896 --> 00:40:30,297
{\an1}Did I set you up for success?
1152
00:40:30,330 --> 00:40:31,798
{\an1}You did. Yeah, you did.
1153
00:40:31,832 --> 00:40:32,799
{\an1}You're a good guy.
You deserve this, buddy.
1154
00:40:32,833 --> 00:40:33,800
{\an1}Thank you.
1155
00:40:33,834 --> 00:40:34,801
{\an1}All right. Now, it's up to you.
1156
00:40:34,835 --> 00:40:37,738
{\an1}Yup. Thank you.
1157
00:40:37,771 --> 00:40:38,939
{\an1}Thank you.
1158
00:40:38,972 --> 00:40:40,507
{\an1}Yeah. You're welcome, buddy.
1159
00:40:40,541 --> 00:40:41,975
{\an1}Thank you.
1160
00:40:42,009 --> 00:40:44,611
{\an1}Take care. Bye, everybody.
1161
00:40:54,922 --> 00:40:57,958
{\an1}[upbeat music]
1162
00:41:05,065 --> 00:41:07,067
{\an1}Promotional consideration
provided by
1163
00:41:07,100 --> 00:41:09,069
{\an1}Partender, PathSpot,
SkyTab POS,
1164
00:41:09,102 --> 00:41:11,004
{\an1}Lowery Brothers Plumbing,
Bar Products, The Degenerate.
1165
00:41:11,038 --> 00:41:12,840
{\an1}Manitowoc, The Ice Trade,
Denver Equipment Company,
1166
00:41:12,873 --> 00:41:15,943
{\an1}Orange Door, Club Cannon,
One Stone, and ESRI.