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00:00:00,533 --> 00:00:01,334
When I bought the bar,
2
00:00:01,334 --> 00:00:02,335
I ran into
all kinds of problems.
3
00:00:02,335 --> 00:00:05,405
[dramatic music]
4
00:00:07,607 --> 00:00:11,044
So, uh, I'm still
having problems.
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00:00:13,079 --> 00:00:14,614
Narrator: For over 30 years,
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00:00:14,614 --> 00:00:16,683
Jon Taffer
has traveled the country,
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00:00:16,683 --> 00:00:20,587
saving hundreds of bars
from failure and ruin.
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00:00:20,587 --> 00:00:23,423
The past few years
had been harder on our country
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00:00:23,423 --> 00:00:25,658
than I've ever seen before.
10
00:00:25,658 --> 00:00:28,228
But now,
in a post-pandemic world,
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00:00:28,228 --> 00:00:29,629
restaurants and bars are seeing
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00:00:29,629 --> 00:00:31,498
a massive surge in business.
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00:00:31,498 --> 00:00:33,600
Yeah.
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00:00:33,600 --> 00:00:35,301
And a customer base
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00:00:35,301 --> 00:00:37,370
that has a much
higher expectation
16
00:00:37,370 --> 00:00:39,372
for quality food and drinks.
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00:00:39,372 --> 00:00:41,174
Not a huge fan of this.
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00:00:41,174 --> 00:00:44,310
So I'm on a mission to save bars
that had been struggling
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00:00:44,310 --> 00:00:46,846
to keep up with the new
landscape of our industry.
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00:00:46,846 --> 00:00:47,981
[cheers and applause]
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00:00:47,981 --> 00:00:50,683
[narrator] So, now,
Jon is back out on the road
22
00:00:50,683 --> 00:00:52,719
and heading to Hickory,
North Carolina
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00:00:52,719 --> 00:00:54,721
to rescue Corner Pocket II.
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00:00:54,721 --> 00:00:56,823
This is a new era
for our country,
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00:00:56,823 --> 00:01:00,593
so we need to raise the bar
and rise to these challenges.
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00:01:02,228 --> 00:01:05,432
Narrator: In 2009,
former college football player,
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00:01:05,432 --> 00:01:08,635
Carlos Walker,
bought Corner Pocket.
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00:01:08,635 --> 00:01:10,837
When I bought the bar,
it was a wreck.
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00:01:10,837 --> 00:01:11,771
I went in.
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00:01:11,771 --> 00:01:13,873
It took me two weeks
to clean it up.
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00:01:13,873 --> 00:01:15,442
I got it back going,
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00:01:15,442 --> 00:01:17,377
but I ran into
all kind of problems
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00:01:17,377 --> 00:01:18,545
on the property.
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00:01:18,545 --> 00:01:19,879
The roof was leaking.
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00:01:19,879 --> 00:01:21,314
Problem after problem.
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00:01:21,314 --> 00:01:22,248
I'm a single father.
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00:01:22,248 --> 00:01:24,684
I have five kids
and seven grandkids,
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00:01:24,684 --> 00:01:26,886
so I'm not able
to go to the bar a lot.
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00:01:26,886 --> 00:01:29,823
When I'm there, I go in,
I check on paperwork,
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00:01:29,823 --> 00:01:32,892
I sign checks, and I'm gone.
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00:01:32,892 --> 00:01:34,861
Narrator: As a mostly
absent owner,
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00:01:34,861 --> 00:01:37,797
Carlos brought in
former school teacher, Candy,
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00:01:37,797 --> 00:01:38,898
to manage the bar.
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00:01:38,898 --> 00:01:40,400
Welcome to our bar.
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00:01:40,400 --> 00:01:42,669
[laughter]
46
00:01:42,669 --> 00:01:45,305
I went from education
up to the bar,
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00:01:45,305 --> 00:01:46,406
so I don't know
which end is better,
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00:01:46,406 --> 00:01:49,209
the adult babies
or the younger ones.
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00:01:49,209 --> 00:01:50,210
All right, Ash.
50
00:01:50,210 --> 00:01:52,245
I need you to go ahead
and ring an 8-ball combo.
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00:01:52,245 --> 00:01:53,346
Whose tab is this going on?
52
00:01:53,346 --> 00:01:54,814
I hired her as a manager
53
00:01:54,814 --> 00:01:57,317
because she has
some manager experience
54
00:01:57,317 --> 00:01:58,485
at other jobs.
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00:01:58,485 --> 00:01:59,486
She used to be
a school teacher.
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00:01:59,486 --> 00:02:02,455
Vodka, gin, rum.
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00:02:02,455 --> 00:02:05,625
Um, does it have peach in there?
58
00:02:05,625 --> 00:02:07,927
I thought she would be good
for this job
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00:02:07,927 --> 00:02:10,864
but I should've took out time
to train her.
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00:02:10,864 --> 00:02:13,199
Narrator: Despite having
a willing manager,
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00:02:13,199 --> 00:02:15,902
the bar makes little money
and is falling apart.
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Everything is broken in here.
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00:02:17,370 --> 00:02:18,638
Our dishwashers broke.
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00:02:18,638 --> 00:02:21,574
The plumbing and everything
is really bad through here.
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00:02:21,574 --> 00:02:24,244
Our flat top,
I think both sides don't work.
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00:02:24,244 --> 00:02:26,846
Our draft system,
it pours really weird.
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00:02:26,846 --> 00:02:29,315
And I've asked people to fix it
but it doesn't get done.
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00:02:29,315 --> 00:02:30,650
I have to solve
the newest problems.
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00:02:30,650 --> 00:02:32,585
But, you know, I'm only there
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00:02:32,585 --> 00:02:33,987
two or three days
out of the week.
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00:02:33,987 --> 00:02:36,689
Sometimes I can
solve the problem
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00:02:36,689 --> 00:02:39,492
on the phone,
but it's frustrating.
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Narrator: The equipment
is not the only thing
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00:02:41,327 --> 00:02:42,529
that needs improvement
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00:02:42,529 --> 00:02:46,533
as the staff is in desperate
need of proper training.
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00:02:46,533 --> 00:02:47,634
Oh.
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00:02:47,634 --> 00:02:49,435
No one at Corner Pocket II
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00:02:49,435 --> 00:02:50,970
really has been
properly trained.
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00:02:50,970 --> 00:02:52,872
Narrator: Carlos
now finds himself
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00:02:52,872 --> 00:02:54,974
losing $5,000 a month
81
00:02:54,974 --> 00:02:58,244
and is $150,000 in debt.
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00:02:58,244 --> 00:03:01,614
It's stress me out
to have that much of my money
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00:03:01,614 --> 00:03:04,851
and someone else's money
in--invested into this bar.
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00:03:04,851 --> 00:03:08,021
Narrator: Before the Corner
Pocket II sinks too,
85
00:03:08,021 --> 00:03:10,924
Carlos has made the decision
to pull back the doors,
86
00:03:10,924 --> 00:03:12,292
bust open the books,
87
00:03:12,292 --> 00:03:15,261
and make a call for help
to "Bar Rescue".
88
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Owning a bar is hard.
89
00:03:16,829 --> 00:03:18,531
It's very hard.
90
00:03:30,250 --> 00:03:31,885
[sighs] Hey, guys.
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00:03:31,885 --> 00:03:32,986
Nick.
92
00:03:32,986 --> 00:03:34,021
-Jon.
-Victor.
93
00:03:34,021 --> 00:03:35,122
Jon, how are you, man?
94
00:03:35,122 --> 00:03:36,256
Good, my brothers.
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00:03:36,256 --> 00:03:39,193
Narrator: For the bar,
Jon brings in Nick Ortega.
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00:03:39,193 --> 00:03:40,894
With over 20 years' experience
97
00:03:40,894 --> 00:03:42,663
in the food
and beverage industry,
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00:03:42,663 --> 00:03:44,598
Nick is consulted
for some of the largest
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00:03:44,598 --> 00:03:46,066
spirit brands in the country
100
00:03:46,066 --> 00:03:47,634
and created cocktails
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00:03:47,634 --> 00:03:50,304
for major entertainment
awards shows and events.
102
00:03:50,304 --> 00:03:53,273
For the kitchen,
Jon brings in Vic Vegas,
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00:03:53,273 --> 00:03:57,044
an executive chef
with over 25 years' experience.
104
00:03:57,044 --> 00:03:59,580
Vic has worked with
major food distributors,
105
00:03:59,580 --> 00:04:04,118
while also owning and operating
his own successful restaurants.
106
00:04:04,118 --> 00:04:07,588
Well, guys, here we are
in Hickory, North Carolina.
107
00:04:07,588 --> 00:04:11,825
So we're about 60 miles
northwest of Charlotte.
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00:04:11,825 --> 00:04:13,627
The median household income
in this area
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00:04:13,627 --> 00:04:15,329
is about $35,000 a year.
110
00:04:15,329 --> 00:04:18,265
So about half
the national median.
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00:04:18,265 --> 00:04:20,300
Here it is, guys. Look at it.
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00:04:20,300 --> 00:04:23,170
Corner Pocket II.
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00:04:23,170 --> 00:04:24,138
Three years ago,
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00:04:24,138 --> 00:04:27,107
a gentleman by the name of
Carlos bought it
115
00:04:27,107 --> 00:04:29,977
and it was called then
Corner Pockets.
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00:04:29,977 --> 00:04:33,614
Now, Carlos is a former
Auburn football player.
117
00:04:33,614 --> 00:04:35,282
Was great in his days,
I'm told.
118
00:04:35,282 --> 00:04:37,351
He could afford to buy the bar
119
00:04:37,351 --> 00:04:39,653
but he couldn't afford
a new sign.
120
00:04:39,653 --> 00:04:44,625
So he put Corner Pockets II.
121
00:04:44,625 --> 00:04:46,160
So you think about it,
right out of the gate,
122
00:04:46,160 --> 00:04:47,227
the guy buys a bar
123
00:04:47,227 --> 00:04:49,797
but he doesn't have enough money
to change the sign,
124
00:04:49,797 --> 00:04:52,866
does he have enough money
to run the bar?
125
00:04:52,866 --> 00:04:56,837
So he goes to work in security
to pay to support this bar.
126
00:04:56,837 --> 00:04:59,940
Makes about $400 a week.
That's his total income.
127
00:04:59,940 --> 00:05:02,976
Bar is losing about
$4,000 a month.
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00:05:02,976 --> 00:05:04,912
He comes here like twice a year,
I'm told, Carlos.
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00:05:04,912 --> 00:05:06,213
He's gonna be here tomorrow.
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00:05:06,213 --> 00:05:10,651
But he has Candy,
there's Candy, as his manager.
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00:05:10,651 --> 00:05:11,985
Just always make sure
you're double-checking
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00:05:11,985 --> 00:05:13,353
-your orders, okay?
-All right.
133
00:05:13,353 --> 00:05:17,291
And Candy's daughter, Ashton,
is the bartender.
134
00:05:17,291 --> 00:05:20,828
There's Sisalynn,
another bartender.
135
00:05:20,828 --> 00:05:22,262
I'm going to go wash these.
136
00:05:22,262 --> 00:05:25,332
There's Crystal,
another bartender.
137
00:05:25,332 --> 00:05:26,834
How you been doing, Billy?
138
00:05:26,834 --> 00:05:27,801
Good?
139
00:05:27,801 --> 00:05:29,837
And there's Tammie that--
she's the cook.
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00:05:29,837 --> 00:05:32,372
I didn't see it till now.
141
00:05:32,372 --> 00:05:34,141
Vic, what about that grill?
142
00:05:34,141 --> 00:05:36,777
That's the darkest grill
I've seen to date.
143
00:05:36,777 --> 00:05:39,413
Like it's never been cleaned
since the day they got it.
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00:05:39,413 --> 00:05:42,649
You got any trouble
with Crystal?
145
00:05:42,649 --> 00:05:44,051
She's blaming me
for you yelling at her.
146
00:05:44,051 --> 00:05:45,919
I was like,
"I didn't do anything."
147
00:05:47,354 --> 00:05:48,355
What then?
148
00:05:48,355 --> 00:05:52,960
You can literally see
some flies flying around.
149
00:05:52,960 --> 00:05:53,961
There are flies there.
150
00:05:53,961 --> 00:05:56,296
There absolutely
are flies there.
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00:05:56,296 --> 00:05:58,298
I mean, fruit flies
are the bar's enemy
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00:05:58,298 --> 00:05:59,733
and it is a constant battle,
153
00:05:59,733 --> 00:06:01,435
but that's something
you have to be diligent
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00:06:01,435 --> 00:06:03,203
about every single day.
155
00:06:03,203 --> 00:06:04,738
And that's right
in front of the guests.
156
00:06:04,738 --> 00:06:07,708
So the bar is disgusting
with fruit flies.
157
00:06:07,708 --> 00:06:09,877
Vic, look at those
plastic containers.
158
00:06:09,877 --> 00:06:11,778
-Look at that.
-Ooh.
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00:06:11,778 --> 00:06:12,813
You got crust
all around the containers.
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00:06:12,813 --> 00:06:14,448
What is that?
Buffalo sauce or something?
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00:06:14,448 --> 00:06:16,450
That's disgusting.
162
00:06:16,450 --> 00:06:19,319
Look at that cockroach.
See that?
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00:06:19,319 --> 00:06:21,889
Walking right across
the counter there.
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00:06:21,889 --> 00:06:23,891
In the kitchen.
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00:06:23,891 --> 00:06:26,460
So we have a fly-infested bar
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00:06:26,460 --> 00:06:29,329
and we have
a cockroach-infested kitchen.
167
00:06:29,329 --> 00:06:31,899
As business is usual,
right through it.
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00:06:31,899 --> 00:06:33,000
Ugh.
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00:06:33,000 --> 00:06:34,134
Vic, we gotta go in there.
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00:06:34,134 --> 00:06:35,235
You gotta go in the kitchen
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00:06:35,235 --> 00:06:36,803
and see where
these cockroaches are.
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00:06:36,803 --> 00:06:38,472
What's going on?
I'm gonna hit the bar.
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00:06:38,472 --> 00:06:40,007
Nick, stay here
and watch everything
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00:06:40,007 --> 00:06:41,375
on the monitors
in case we missed anything.
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00:06:41,375 --> 00:06:42,876
I'll follow you, Jon.
I'll follow you. Let's go.
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00:06:42,876 --> 00:06:44,478
And I'm not gonna let anybody
eat in this place.
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00:06:44,478 --> 00:06:47,714
[dramatic music]
178
00:07:03,430 --> 00:07:05,866
I'm like a little sort
of freaked out here for a second
179
00:07:05,866 --> 00:07:08,001
'cause we saw cockroaches
walk by in the kitchen.
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00:07:11,305 --> 00:07:12,439
-Hello.
-Hello.
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00:07:12,439 --> 00:07:13,473
-How are you, ma'am?
-I'm doing good.
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00:07:13,473 --> 00:07:16,777
-How are you doing?
-[sighs] Could be better.
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00:07:16,777 --> 00:07:18,312
Do we have fruit flies
back here?
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00:07:20,480 --> 00:07:22,382
Something is very wrong here.
185
00:07:22,382 --> 00:07:24,518
Cockroaches walking
right by the counters
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00:07:24,518 --> 00:07:26,920
where those wings
were made, guys.
187
00:07:26,920 --> 00:07:28,922
Literally, inches away
from your chicken wings.
188
00:07:28,922 --> 00:07:30,357
You put that down, didn't you?
189
00:07:30,357 --> 00:07:32,192
You wanna eat it now?
190
00:07:32,192 --> 00:07:33,927
But she had no problem
selling it to you.
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00:07:33,927 --> 00:07:35,862
Do you know there's cockroaches
in your kitchen?
192
00:07:35,862 --> 00:07:37,397
-Yeah.
-You know that, right?
193
00:07:37,397 --> 00:07:39,199
Is there a chance
that they're in their food?
194
00:07:39,199 --> 00:07:41,234
Is that possible?
195
00:07:41,234 --> 00:07:43,270
I would hope not
but it's possible.
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00:07:43,270 --> 00:07:45,005
So she sold you food,
197
00:07:45,005 --> 00:07:49,176
knowing that it's possible
there's cockroaches in there.
198
00:07:49,176 --> 00:07:50,911
I can't believe
this conversation.
199
00:07:50,911 --> 00:07:53,880
And I haven't even got
in the kitchen yet.
200
00:07:53,880 --> 00:07:55,916
Ma'am, I don't mean to come in
and intrude on you.
201
00:07:55,916 --> 00:07:58,318
No disrespect but it's my job
202
00:07:58,318 --> 00:07:59,119
to protect those people
out there.
203
00:07:59,119 --> 00:08:02,289
-Yes, sir.
-Tammie, what is this?
204
00:08:02,289 --> 00:08:04,024
Look at the top of that.
205
00:08:04,024 --> 00:08:05,192
Moldy cheese.
206
00:08:06,960 --> 00:08:08,862
How long have you been here?
207
00:08:08,862 --> 00:08:10,797
I've been a manager a year.
208
00:08:10,797 --> 00:08:11,898
A year?
209
00:08:11,898 --> 00:08:13,367
Has anybody ever taught you
how to manage a place?
210
00:08:13,367 --> 00:08:15,268
-No.
-What did you do before this?
211
00:08:15,268 --> 00:08:17,471
I was in education.
212
00:08:17,471 --> 00:08:21,208
How did you wind up
being here as a--running a bar?
213
00:08:21,208 --> 00:08:23,977
I started barbacking.
214
00:08:23,977 --> 00:08:25,879
And you went
from barback to manager?
215
00:08:25,879 --> 00:08:26,913
Uh-hmm.
216
00:08:26,913 --> 00:08:28,515
What was one of the things
that a barback does?
217
00:08:28,515 --> 00:08:30,384
-Clean, right?
-Right.
218
00:08:30,384 --> 00:08:34,388
So when you became a manager,
did the cleaning stop?
219
00:08:34,388 --> 00:08:36,089
I mean, is this the way
your house looks?
220
00:08:36,089 --> 00:08:37,891
Look at these freaking things.
221
00:08:37,891 --> 00:08:40,894
Look at this, man.
222
00:08:40,894 --> 00:08:42,195
Look at that.
223
00:08:45,565 --> 00:08:47,934
Look at this [bleep] place.
224
00:08:47,934 --> 00:08:49,903
There is junk, food.
225
00:08:49,903 --> 00:08:54,574
How do you have the audacity
to serve somebody here?
226
00:08:54,574 --> 00:08:56,176
Answer me.
227
00:08:56,176 --> 00:08:58,912
I don't--I don't know.
I don't know.
228
00:08:58,912 --> 00:09:00,247
Does it ever bother you?
229
00:09:00,247 --> 00:09:01,481
It bothers me every day.
230
00:09:01,481 --> 00:09:03,050
Did you ever walk
in the kitchen and say,
231
00:09:03,050 --> 00:09:04,951
"Oh, my God,
there's cockroaches,"?
232
00:09:04,951 --> 00:09:07,187
-Every day.
-What do you do about it?
233
00:09:07,187 --> 00:09:08,889
That's beyond my control.
234
00:09:08,889 --> 00:09:11,124
-Whose control is that?
-The owners.
235
00:09:11,124 --> 00:09:13,126
So the owner says,
"You know what?
236
00:09:13,126 --> 00:09:15,362
Don't clean it.
Don't fumigate it.
237
00:09:15,362 --> 00:09:17,330
Serve the food
with cockroaches,"?
238
00:09:19,099 --> 00:09:21,068
No, they're just never here.
They don't care.
239
00:09:21,068 --> 00:09:23,103
So they don't care
so then you don't care?
240
00:09:23,103 --> 00:09:25,939
I do, but I'm--
I only have control of so much
241
00:09:25,939 --> 00:09:29,342
so--yeah, it's my fault.
242
00:09:31,078 --> 00:09:32,446
Let's go in the kitchen.
243
00:09:35,415 --> 00:09:36,616
What's going on, Vic?
244
00:09:36,616 --> 00:09:37,851
Bingo.
245
00:09:39,886 --> 00:09:42,322
Why isn't it dated?
246
00:09:42,322 --> 00:09:44,558
I'm not the kitchen manager
but I guess I should--
247
00:09:44,558 --> 00:09:46,326
You're the general manager.
248
00:09:46,326 --> 00:09:48,261
Why isn't it dated?
249
00:09:49,963 --> 00:09:52,265
Are you ignorant or lazy?
Which is it?
250
00:09:52,265 --> 00:09:54,167
I guess ignorant--I don't...
251
00:09:54,167 --> 00:09:57,170
Why don't you care enough
to serve somebody something
252
00:09:57,170 --> 00:09:58,572
that won't kill them?
253
00:09:58,572 --> 00:10:00,240
Because I'm not the one
that's in here running.
254
00:10:00,240 --> 00:10:01,641
I'm not the kitchen manager.
255
00:10:01,641 --> 00:10:03,210
They put me in front of the bar
and I'm running the bar.
256
00:10:03,210 --> 00:10:04,978
The kitchen manager
did not show up.
257
00:10:04,978 --> 00:10:07,114
So the kitchen manager
didn't show up.
258
00:10:07,114 --> 00:10:09,249
So you don't look
in any of the refrigerators?
259
00:10:09,249 --> 00:10:12,052
You don't check anything
for cleanliness.
260
00:10:12,052 --> 00:10:13,353
I should now, because--
261
00:10:13,353 --> 00:10:14,521
but that's what
his job is to do.
262
00:10:14,521 --> 00:10:18,425
Jon. Jon. Jon.
263
00:10:18,425 --> 00:10:22,229
This right here
says the whole story, okay?
264
00:10:22,229 --> 00:10:23,597
-Oh, my God.
-We got movement.
265
00:10:23,597 --> 00:10:25,098
We got movement.
266
00:10:25,098 --> 00:10:27,167
Live infestation in here.
267
00:10:27,167 --> 00:10:30,203
[dramatic music]
268
00:10:32,832 --> 00:10:34,934
Live infestation in here.
269
00:10:34,934 --> 00:10:38,537
[tense music]
270
00:10:38,537 --> 00:10:41,607
How dare you put food out
and not date anything?
271
00:10:41,607 --> 00:10:45,544
How dare you serve food
with cockroaches walking around?
272
00:10:45,544 --> 00:10:48,114
Should you be
running this place?
273
00:10:48,114 --> 00:10:50,382
You're gonna kill somebody.
274
00:10:52,785 --> 00:10:55,955
Candy, this is the worst kitchen
I think I have ever been in
275
00:10:55,955 --> 00:10:58,557
and you might be the most
irresponsible manager
276
00:10:58,557 --> 00:11:00,059
I have ever dealt with.
277
00:11:00,059 --> 00:11:01,627
You gotta prove me wrong.
278
00:11:01,627 --> 00:11:03,562
Clean this freaking
place tonight
279
00:11:03,562 --> 00:11:05,064
and I'll get exterminators
out here
280
00:11:05,064 --> 00:11:06,132
and I'll make it right.
281
00:11:06,132 --> 00:11:08,701
But you gotta start.
282
00:11:08,701 --> 00:11:10,636
Are you prepared
to clean this tonight?
283
00:11:10,636 --> 00:11:13,072
-Yes, sir.
-Okay. Make this right.
284
00:11:13,072 --> 00:11:14,907
Get your bartenders
cleaning the bar.
285
00:11:14,907 --> 00:11:16,475
You guys clean in the kitchen.
286
00:11:16,475 --> 00:11:18,511
New oil in the fryers.
Clean the grill.
287
00:11:18,511 --> 00:11:19,678
Get it as clean as you can.
288
00:11:19,678 --> 00:11:22,081
But you gotta own this.
289
00:11:22,081 --> 00:11:24,049
The level of neglect
290
00:11:24,049 --> 00:11:26,485
and irresponsibility
is outrageous.
291
00:11:26,485 --> 00:11:28,654
Not only shouldn't
anybody eat there,
292
00:11:28,654 --> 00:11:30,456
I don't even wanna be
in that room.
293
00:11:30,456 --> 00:11:32,558
I'm going to take a shower.
294
00:11:32,558 --> 00:11:33,859
Now make it right.
295
00:11:33,859 --> 00:11:35,895
Let's get out of here.
This place is disgusting.
296
00:11:35,895 --> 00:11:39,532
[dramatic music]
297
00:11:39,532 --> 00:11:41,801
Wow. It's gotta be my fault.
Nobody else is here.
298
00:11:41,801 --> 00:11:44,904
So I've got to--I've got to
take responsibility for it,
299
00:11:44,904 --> 00:11:46,038
I guess.
300
00:11:46,038 --> 00:11:46,972
Stop everything.
301
00:11:46,972 --> 00:11:48,874
We can't serve
anything else out of here.
302
00:11:48,874 --> 00:11:51,911
[dramatic music]
303
00:11:55,581 --> 00:11:56,682
Thanks.
304
00:11:56,682 --> 00:11:57,583
Go ahead and shut it down.
305
00:11:57,583 --> 00:11:58,984
We're just gonna gut
this whole place.
306
00:11:58,984 --> 00:11:59,785
The owners aren't here.
307
00:11:59,785 --> 00:12:01,620
The kitchen managers
aren't here.
308
00:12:01,620 --> 00:12:04,623
So let's--we'll--that's okay.
We'll do it, girls.
309
00:12:04,623 --> 00:12:06,559
Let's--we've been left
with this place.
310
00:12:09,695 --> 00:12:11,697
Well, it might've came
from the back but...
311
00:12:11,697 --> 00:12:15,734
[dramatic music]
312
00:12:17,703 --> 00:12:19,071
I feel like everybody's at fault
313
00:12:19,071 --> 00:12:21,874
for the cockroaches
and the cleaning.
314
00:12:21,874 --> 00:12:23,509
We all work here
on a day-to-day basis.
315
00:12:23,509 --> 00:12:26,178
We all can do better and clean.
316
00:12:26,178 --> 00:12:28,180
It's like
they set you up to fail.
317
00:12:28,180 --> 00:12:29,682
Well, it is what it is.
318
00:12:29,682 --> 00:12:31,884
But I'm here to help you
make it right, Candy,
319
00:12:31,884 --> 00:12:33,185
-'cause, you know--
-I don't know.
320
00:12:36,755 --> 00:12:40,259
Exactly why the [bleep] owners
need to be in here doing this.
321
00:12:40,259 --> 00:12:42,862
I'm disgusted with myself.
322
00:12:42,862 --> 00:12:44,063
Why?
323
00:12:44,063 --> 00:12:45,698
Because always, I've failed.
324
00:12:45,698 --> 00:12:48,734
[dramatic music]
325
00:13:02,848 --> 00:13:06,886
[country music]
326
00:13:11,156 --> 00:13:12,291
Let's just hope it's worth it
327
00:13:12,291 --> 00:13:13,859
and we can get this bar
moving forward
328
00:13:13,859 --> 00:13:15,895
and doing the right thing.
329
00:13:15,895 --> 00:13:17,897
[sighs] The meeting with Jon
and Carlos,
330
00:13:17,897 --> 00:13:21,267
I don't--I don't know
how it's gonna go.
331
00:13:21,267 --> 00:13:22,835
We don't ever see Carlos.
332
00:13:22,835 --> 00:13:24,837
So Jon is gonna see
more of Carlos
333
00:13:24,837 --> 00:13:26,906
than we have in quite some time.
334
00:13:26,906 --> 00:13:29,174
We busted our butts off
last night.
335
00:13:29,174 --> 00:13:30,709
We, hopefully,
did the right thing
336
00:13:30,709 --> 00:13:32,278
to get this thing
moving forward.
337
00:13:32,278 --> 00:13:33,712
I'm on the road a lot
338
00:13:33,712 --> 00:13:36,715
because I have to be
on the road with my son.
339
00:13:36,715 --> 00:13:39,285
I get that,
but we're--we need some--
340
00:13:39,285 --> 00:13:40,753
I need some extra help in here.
341
00:13:40,753 --> 00:13:42,321
I mean, I do need help.
342
00:13:42,321 --> 00:13:45,057
I was so angry
when I left this bar yesterday.
343
00:13:45,057 --> 00:13:47,059
Today, I'm calming down
344
00:13:47,059 --> 00:13:48,961
and I'm gonna walk in
with an open attitude
345
00:13:48,961 --> 00:13:52,831
and hope they clean the place
to make it presentable.
346
00:13:52,831 --> 00:13:55,000
I don't know where to go
to take it forward.
347
00:13:55,000 --> 00:13:56,168
Yeah.
348
00:13:56,168 --> 00:13:58,837
Carlos has a lot of money
invested in this place.
349
00:13:58,837 --> 00:14:01,140
Today, he's gonna learn
what happened last night
350
00:14:01,140 --> 00:14:02,741
'cause he wasn't here
351
00:14:02,741 --> 00:14:04,944
and I hope I get
some support from him.
352
00:14:04,944 --> 00:14:06,312
This is his business.
353
00:14:06,312 --> 00:14:08,147
He has to help me make it better
354
00:14:08,147 --> 00:14:09,615
or I can't succeed.
355
00:14:09,615 --> 00:14:10,716
Hello.
356
00:14:10,716 --> 00:14:12,384
-Hello.
-Hi.
357
00:14:12,384 --> 00:14:14,286
Carlos. How you doing? I'm Jon.
358
00:14:14,286 --> 00:14:15,654
-Nice to meet you.
-Nice to meet you too.
359
00:14:15,654 --> 00:14:17,289
Come one, everybody.
Let's all talk here.
360
00:14:17,289 --> 00:14:21,327
[dramatic music]
361
00:14:23,896 --> 00:14:25,164
Auburn guy, huh?
362
00:14:25,164 --> 00:14:26,198
Yeah.
363
00:14:26,198 --> 00:14:28,267
You play ball there, huh?
364
00:14:28,267 --> 00:14:30,836
So you always wanted
to own your own bar?
365
00:14:30,836 --> 00:14:31,737
Yes.
366
00:14:31,737 --> 00:14:33,305
So, as I understand,
that you went out,
367
00:14:33,305 --> 00:14:35,307
found an investor,
and bought this place.
368
00:14:35,307 --> 00:14:37,209
So how much money do you
and the investor
369
00:14:37,209 --> 00:14:38,811
have invested
in this place, about?
370
00:14:38,811 --> 00:14:39,945
[sighs]
371
00:14:39,945 --> 00:14:42,648
Probably right at $150,000.
372
00:14:42,648 --> 00:14:44,216
Hundred and fifty grand?
That's a lot of money, isn't it?
373
00:14:44,216 --> 00:14:45,818
Yes.
374
00:14:45,818 --> 00:14:47,219
-Are you--are you losing money?
-Yeah.
375
00:14:47,219 --> 00:14:49,421
So could you lose $3,000
in a month?
376
00:14:49,421 --> 00:14:51,090
-Yes.
-$4,000?
377
00:14:51,090 --> 00:14:53,792
-Possibly.
-How much more can you go?
378
00:14:53,792 --> 00:14:55,728
I can't go long.
379
00:14:55,728 --> 00:14:57,830
You've put everything
you have into this?
380
00:14:57,830 --> 00:14:59,431
Yes.
381
00:14:59,431 --> 00:15:01,166
-What's your name?
-Ashton.
382
00:15:01,166 --> 00:15:02,434
How long you been here, Ashton?
383
00:15:02,434 --> 00:15:04,436
-Five years.
-Five years?
384
00:15:04,436 --> 00:15:07,006
-And is Candy your mom?
-Yes, sir.
385
00:15:07,006 --> 00:15:08,307
So that's the connection.
386
00:15:08,307 --> 00:15:09,875
-What's your name?
-Crystal.
387
00:15:09,875 --> 00:15:10,876
How long you been here, Crystal?
388
00:15:10,876 --> 00:15:11,777
-One year.
-One year?
389
00:15:11,777 --> 00:15:13,412
And you stand bar?
Is that what you do?
390
00:15:13,412 --> 00:15:14,413
-Yes.
-Okay.
391
00:15:14,413 --> 00:15:15,848
-Hi. What's your name?
-Hello.
392
00:15:15,848 --> 00:15:16,749
Sisalynn.
393
00:15:16,749 --> 00:15:17,616
And how long you been here,
Sisalynn?
394
00:15:17,616 --> 00:15:20,052
-A year on October.
-A year as well?
395
00:15:20,052 --> 00:15:21,820
And how long you been here?
396
00:15:21,820 --> 00:15:24,690
Since March.
So March, I'll be a year.
397
00:15:24,690 --> 00:15:26,225
-What's your name?
-Tammie.
398
00:15:26,225 --> 00:15:27,326
-Tammie?
-Yes, sir.
399
00:15:27,326 --> 00:15:28,427
Okay.
400
00:15:28,427 --> 00:15:31,964
So when was the last time
you saw Carlos, Crystal?
401
00:15:31,964 --> 00:15:34,900
I don't remember the last time.
402
00:15:34,900 --> 00:15:37,903
So I walked in here last night
403
00:15:37,903 --> 00:15:41,106
to the worst run operation
I have ever seen in my life.
404
00:15:41,106 --> 00:15:44,710
Carlos, it was incredible.
405
00:15:44,710 --> 00:15:46,812
I had cheese with mold on it
in the kitchen.
406
00:15:46,812 --> 00:15:47,913
You can kill somebody.
407
00:15:47,913 --> 00:15:51,383
I had cockroaches
walking in food product, flour.
408
00:15:51,383 --> 00:15:53,385
I had products undated.
409
00:15:53,385 --> 00:15:56,155
I opened a cabinet.
It's filled with rat droppings.
410
00:15:56,155 --> 00:15:59,291
And I have never walked in a bar
with a staff
411
00:15:59,291 --> 00:16:02,161
that cared less than this one.
412
00:16:02,161 --> 00:16:06,331
Carlos, I've never seen
anything like it in my life.
413
00:16:06,331 --> 00:16:08,467
If you were here and saw that,
414
00:16:08,467 --> 00:16:11,003
the veins would have
come out of your neck.
415
00:16:11,003 --> 00:16:15,007
It is so disrespectful
to do it to that level.
416
00:16:15,007 --> 00:16:18,777
I'm gonna be honest, it's just
the same thing as saying,
417
00:16:18,777 --> 00:16:21,980
"[bleep] Carlos,
[bleep] Carlos' money.
418
00:16:21,980 --> 00:16:24,683
We don't need to clean.
We don't need to do anything."
419
00:16:26,919 --> 00:16:29,254
That's what I walked into
last night.
420
00:16:29,254 --> 00:16:31,223
This was a shithole.
421
00:16:31,223 --> 00:16:36,462
I didn't really know my bar
was in that bad of a shape.
422
00:16:36,462 --> 00:16:38,230
How does it get this bad?
423
00:16:38,230 --> 00:16:42,167
Well, she has hired people.
424
00:16:42,167 --> 00:16:46,338
They're coming in for a day,
don't show back up.
425
00:16:46,338 --> 00:16:48,173
Coming here for half a day.
426
00:16:48,173 --> 00:16:49,975
Some just don't show up at all.
427
00:16:49,975 --> 00:16:51,310
Who the hell wants
to work for her?
428
00:16:51,310 --> 00:16:52,411
She doesn't know a thing.
429
00:16:52,411 --> 00:16:54,079
She can't train them
to make a drink.
430
00:16:54,079 --> 00:16:55,781
She can't train them
to make a food item.
431
00:16:55,781 --> 00:16:57,549
There's no growth
if you work here.
432
00:16:57,549 --> 00:16:59,351
Have you guys grown?
Have you learned anything?
433
00:16:59,351 --> 00:17:01,053
Can you make something
you didn't before?
434
00:17:01,053 --> 00:17:02,888
Are you better at what you do?
435
00:17:02,888 --> 00:17:05,958
Is there any reason at all
to work here?
436
00:17:05,958 --> 00:17:08,327
So you've got a
major issue here.
437
00:17:08,327 --> 00:17:11,296
You have a manager
who either doesn't care
438
00:17:11,296 --> 00:17:14,867
or doesn't have the inclination
to do anything about it.
439
00:17:14,867 --> 00:17:18,036
So you gotta deal with why
she's acting this way.
440
00:17:18,036 --> 00:17:21,473
'Cause when I look in your eyes,
you know better, Candy.
441
00:17:21,473 --> 00:17:23,509
So do you have no motivation?
442
00:17:23,509 --> 00:17:25,043
Has he let you down?
443
00:17:25,043 --> 00:17:27,446
Tell me what caused
what I saw last night.
444
00:17:27,446 --> 00:17:30,282
I honestly don't. [sighs]
445
00:17:30,282 --> 00:17:32,417
It's not that I don't care
about this place
446
00:17:32,417 --> 00:17:34,887
but, I mean,
I just--I need the help.
447
00:17:34,887 --> 00:17:36,922
I need the guidance.
And I'm not getting it.
448
00:17:36,922 --> 00:17:38,390
Maybe I'm not
the right person for it.
449
00:17:39,424 --> 00:17:41,160
I'm trying what I can
450
00:17:41,160 --> 00:17:43,462
and, obviously,
I failed everybody doing it.
451
00:17:44,997 --> 00:17:47,232
I'm throwing my arms up.
I don't know what to do.
452
00:17:47,232 --> 00:17:48,233
[dramatic music]
453
00:17:52,288 --> 00:17:54,523
[upbeat music]
454
00:17:54,523 --> 00:17:57,960
Somehow, we have to get capable
management in this building,
455
00:17:57,960 --> 00:18:00,396
which means I gotta
work with you like crazy
456
00:18:00,396 --> 00:18:02,898
the next few days
to get you confident
457
00:18:02,898 --> 00:18:05,301
or we gotta get somebody
to work with Candy
458
00:18:05,301 --> 00:18:07,136
on an ongoing basis to grow,
459
00:18:07,136 --> 00:18:08,471
because when I look in her face
460
00:18:08,471 --> 00:18:09,839
and I see the tears in her eyes,
461
00:18:09,839 --> 00:18:12,141
it's obvious to me you care.
462
00:18:12,141 --> 00:18:13,576
You're not here to be a slouch,
are you?
463
00:18:13,576 --> 00:18:14,910
Uh-uh.
464
00:18:14,910 --> 00:18:17,046
You strike me as a proud person.
465
00:18:17,046 --> 00:18:19,849
So would you like to be proud
when you came here?
466
00:18:19,849 --> 00:18:21,417
Absolutely.
467
00:18:21,417 --> 00:18:24,019
How, how often
are you here, buddy?
468
00:18:24,019 --> 00:18:29,058
Uh, at the most, maybe twice,
469
00:18:29,058 --> 00:18:30,926
twice a week.
470
00:18:30,926 --> 00:18:33,195
If you don't put time
into this and fix this,
471
00:18:33,195 --> 00:18:34,497
I would tell you to close it.
472
00:18:36,265 --> 00:18:39,235
Uh, I'm willing to learn
and keep this place going.
473
00:18:39,235 --> 00:18:41,070
-Is that what you wanna do?
-Yes.
474
00:18:41,070 --> 00:18:42,938
Okay. Candy, what do you think?
475
00:18:42,938 --> 00:18:46,208
I feel like
I've let everybody down.
476
00:18:46,208 --> 00:18:48,511
Here's your chance to fix
all that, isn't it?
477
00:18:48,511 --> 00:18:50,312
Waiting to come through
for all of them.
478
00:18:51,547 --> 00:18:53,048
Okay.
Let me get my experts in here.
479
00:18:53,048 --> 00:18:55,017
We've got a lot of work to do.
Come on in, guys.
480
00:18:57,019 --> 00:19:00,956
I want my place to be a whole
lot better than what it is,
481
00:19:00,956 --> 00:19:03,626
if I want this to be my future.
482
00:19:03,626 --> 00:19:06,962
The way things look now,
it is not a future.
483
00:19:06,962 --> 00:19:09,999
Vic understands how to give
food personality.
484
00:19:09,999 --> 00:19:13,435
We need something that's ours,
something we can get known for.
485
00:19:13,435 --> 00:19:15,237
Vic is gonna do that for us.
486
00:19:15,237 --> 00:19:16,972
And Nick Ortega
is one of my favorite
487
00:19:16,972 --> 00:19:18,274
mixologists in the country.
488
00:19:18,274 --> 00:19:20,409
I've asked Nick to come
help us put together
489
00:19:20,409 --> 00:19:22,144
a great cocktail program.
490
00:19:22,144 --> 00:19:23,479
So we got a lot of work to do,
guys, okay?
491
00:19:23,479 --> 00:19:25,981
Okay. Let's go to work.
492
00:19:25,981 --> 00:19:28,551
[upbeat music]
493
00:19:30,452 --> 00:19:33,022
-How you guys doing?
-Good. How about you?
494
00:19:33,022 --> 00:19:35,124
Look, I know
last night was tough,
495
00:19:35,124 --> 00:19:37,226
and I know that
a cocktail program
496
00:19:37,226 --> 00:19:40,229
isn't what is gonna
keep your regulars here
497
00:19:40,229 --> 00:19:43,465
but that's how you capture
new regulars, right?
498
00:19:43,465 --> 00:19:45,334
And we need new regulars.
499
00:19:45,334 --> 00:19:48,237
So we're gonna start
with a Figurita.
500
00:19:48,237 --> 00:19:52,208
So it is gonna be a margarita
with fig puree.
501
00:19:52,208 --> 00:19:54,343
I'm gonna start
with a Collins glass
502
00:19:54,343 --> 00:20:00,249
that has a blueberry,
sugar, sea-salted rim.
503
00:20:00,249 --> 00:20:02,051
So set that to the side.
504
00:20:02,051 --> 00:20:07,523
Three ounces
of Figurita-margarita mix,
505
00:20:07,523 --> 00:20:10,492
half ounce triple sec,
506
00:20:10,492 --> 00:20:12,561
one-and-a-half ounce tequila,
507
00:20:16,131 --> 00:20:17,967
and shake vigorously.
508
00:20:22,204 --> 00:20:25,007
We are gonna pour over new ice
509
00:20:25,007 --> 00:20:28,377
and we are gonna garnish
with a lime wheel.
510
00:20:28,377 --> 00:20:32,348
And this is your Figurita.
511
00:20:32,348 --> 00:20:33,949
Excited to try that one?
512
00:20:33,949 --> 00:20:35,551
It's not overwhelming.
It's the right blend.
513
00:20:35,551 --> 00:20:39,021
So, Crystal, I think
I'd like to get you back here
514
00:20:39,021 --> 00:20:40,589
and try making
one of these drinks.
515
00:20:40,589 --> 00:20:42,725
We're gonna have you
make the Figurita.
516
00:20:42,725 --> 00:20:44,026
-Okay.
-The way you're gonna rim it
517
00:20:44,026 --> 00:20:45,628
is just where
you're gonna put...
518
00:20:45,628 --> 00:20:46,629
-Down the side?
-Yeah. Exactly.
519
00:20:46,629 --> 00:20:48,030
Okay.
520
00:20:48,030 --> 00:20:50,099
Training with Nick
today was wonderful.
521
00:20:50,099 --> 00:20:52,067
These new cocktails,
they're very eye-catching
522
00:20:52,067 --> 00:20:54,470
and something, something that,
523
00:20:54,470 --> 00:20:56,505
that our crowd
never seen before.
524
00:20:56,505 --> 00:20:59,408
The one that stuck out
the most was the Figurita.
525
00:20:59,408 --> 00:21:01,210
The flavor was great.
526
00:21:01,210 --> 00:21:03,145
I love tequila.
527
00:21:03,145 --> 00:21:05,481
It's something that I think
is gonna be a great seller here.
528
00:21:05,481 --> 00:21:08,183
Very good. Come up a little bit.
529
00:21:08,183 --> 00:21:10,085
Show a little showmanship
and kill it.
530
00:21:10,085 --> 00:21:12,054
Yeah! Nice.
531
00:21:12,054 --> 00:21:13,722
Thank you so much.
Give her a round of applause.
532
00:21:13,722 --> 00:21:15,624
-[cheers and applause]
-She's working her butt off.
533
00:21:15,624 --> 00:21:18,294
All right.
Kitchen's looking good.
534
00:21:18,294 --> 00:21:20,229
So, Candy,
how are you feeling today?
535
00:21:20,229 --> 00:21:22,031
Better than what I was
last night
536
00:21:22,031 --> 00:21:25,100
and I'm excited to see all these
new stuff coming in.
537
00:21:25,100 --> 00:21:27,469
Let's get into food,
'cause Jon wants local food.
538
00:21:27,469 --> 00:21:28,537
He wants something that people
539
00:21:28,537 --> 00:21:30,339
will automatically
love down here.
540
00:21:30,339 --> 00:21:32,608
We're gonna do a Southern
hot chicken sandwich.
541
00:21:32,608 --> 00:21:35,544
Something a little different
that your neighbors don't have.
542
00:21:35,544 --> 00:21:37,046
All right.
543
00:21:37,046 --> 00:21:38,647
Going right in the fryer.
544
00:21:38,647 --> 00:21:40,416
While the chicken's going,
I got you a nice,
545
00:21:40,416 --> 00:21:42,351
soft brioche bun.
546
00:21:43,619 --> 00:21:45,521
Now, I'm gonna drop
some tots as well.
547
00:21:49,191 --> 00:21:51,160
So here's the great part here.
548
00:21:51,160 --> 00:21:53,128
We're gonna go Southern-style
on the chicken.
549
00:21:53,128 --> 00:21:55,364
Now, a little bit of that
pimiento spread,
550
00:21:55,364 --> 00:21:58,067
the dusted chicken,
sweet bread and butter pickles.
551
00:21:58,067 --> 00:21:59,802
Top it with some purple slaw.
552
00:21:59,802 --> 00:22:02,604
Other bun on top.
553
00:22:02,604 --> 00:22:06,608
We have the Southern
hot chicken sandwich.
554
00:22:09,244 --> 00:22:10,679
What do you think?
555
00:22:10,679 --> 00:22:12,081
Awesome.
556
00:22:12,081 --> 00:22:13,482
I give it a thumbs up.
557
00:22:13,482 --> 00:22:14,750
All right. Yes, ma'am.
558
00:22:14,750 --> 00:22:16,685
I learned a lot today.
559
00:22:16,685 --> 00:22:19,688
I wish I had been taught
better to start with.
560
00:22:19,688 --> 00:22:22,791
And, and I'm gonna do better
now because it's gave me
561
00:22:22,791 --> 00:22:25,561
a motivation that
I'm ready for a new Tammie,
562
00:22:25,561 --> 00:22:29,264
I'm ready for tonight.
Let's get this thing started.
563
00:22:29,264 --> 00:22:30,733
We got stress test coming up.
564
00:22:30,733 --> 00:22:34,236
Major focus, okay?
Let's get this done.
565
00:22:34,236 --> 00:22:36,805
[dramatic music]
566
00:22:36,805 --> 00:22:39,608
Come on over.
Let's all talk for a minute.
567
00:22:39,608 --> 00:22:41,076
So, tonight,
I want you to play owner.
568
00:22:42,478 --> 00:22:44,713
And I wanna see her run
this place tonight.
569
00:22:44,713 --> 00:22:47,149
Ticket times in the kitchen
570
00:22:47,149 --> 00:22:48,784
should be about
10 to 12 minutes, Tammie.
571
00:22:48,784 --> 00:22:50,786
-Does that sound reasonable?
-Yes, sir.
572
00:22:50,786 --> 00:22:53,522
If you fall in the weeds,
call out to Carlos,
573
00:22:53,522 --> 00:22:55,457
he's here tonight,
and he'll help you.
574
00:22:55,457 --> 00:22:56,592
-Absolutely.
-All right.
575
00:22:56,592 --> 00:22:57,626
-Makes sense, Carlos?
-Yeah.
576
00:22:57,626 --> 00:22:59,461
Now, we only have
three drinks tonight, right?
577
00:22:59,461 --> 00:23:00,796
-Yes.
-We're not trying to bury
578
00:23:00,796 --> 00:23:02,631
you guys with 20 drinks, right?
579
00:23:02,631 --> 00:23:05,267
So just focus on those
three drinks, okay?
580
00:23:05,267 --> 00:23:07,236
-Okay, guys.
-All right, girls.
581
00:23:07,236 --> 00:23:08,871
I feel like
I have a lot to prove
582
00:23:08,871 --> 00:23:11,407
and I just hope that
I don't fail again
583
00:23:11,407 --> 00:23:14,743
for the girls and for Jon
and everybody else.
584
00:23:14,743 --> 00:23:17,212
-Team on three.
-One, two, three.
585
00:23:17,212 --> 00:23:19,515
-all: Team!
-Okay. All right.
586
00:23:23,118 --> 00:23:24,686
Come on in, everybody.
587
00:23:24,686 --> 00:23:25,854
Come on. Come on. Come on.
588
00:23:25,854 --> 00:23:27,489
Hey, how are you?
589
00:23:27,489 --> 00:23:29,425
How are you, guys?
590
00:23:29,425 --> 00:23:30,826
Just that menu
only tonight, guys.
591
00:23:30,826 --> 00:23:32,861
So with our Hickory Sour Shot,
592
00:23:32,861 --> 00:23:33,762
a beer comes with it.
593
00:23:33,762 --> 00:23:36,765
The Hickory Sour
and The Big Dog? Okay.
594
00:23:36,765 --> 00:23:41,336
Can I do the Figurita and
the Charlotte cheesesteak?
595
00:23:41,336 --> 00:23:42,638
And then
what would you like to eat?
596
00:23:42,638 --> 00:23:44,139
The Charlotte cheesesteak.
597
00:23:44,139 --> 00:23:45,407
The cheesesteak? Okay.
598
00:23:46,442 --> 00:23:47,776
There you go, guys.
599
00:23:47,776 --> 00:23:49,344
And what can I get
for y'all to eat?
600
00:23:49,344 --> 00:23:50,546
Let's do the cheesesteak.
601
00:23:51,880 --> 00:23:53,615
I grab my ticket.
602
00:23:53,615 --> 00:23:55,217
We'll put your
[indistinct] here.
603
00:23:55,217 --> 00:23:57,252
So it's say
I've got sixteen wings.
604
00:23:57,252 --> 00:23:58,587
I messed up last night.
605
00:23:58,587 --> 00:23:59,655
I'm not doing that
again tonight.
606
00:23:59,655 --> 00:24:01,723
-Okay, Tammie.
-All right.
607
00:24:01,723 --> 00:24:04,426
-Tammie, you good?
-Yes, ma'am.
608
00:24:04,426 --> 00:24:05,494
Okay.
609
00:24:07,463 --> 00:24:09,331
Come on, guys. Move faster.
610
00:24:09,331 --> 00:24:10,532
-Let's try that again.
-Okay.
611
00:24:10,532 --> 00:24:12,201
That one down.
612
00:24:12,201 --> 00:24:14,369
Sorry. That's one down, Jon.
613
00:24:14,369 --> 00:24:15,737
You can see the color
is wrong, right?
614
00:24:15,737 --> 00:24:16,939
-Yeah. Yeah.
-It's too dark.
615
00:24:16,939 --> 00:24:18,607
I need two Big Dogs, two Figs.
616
00:24:18,607 --> 00:24:21,310
-One Fig with no salt.
-Two Big Dogs? Okay.
617
00:24:21,310 --> 00:24:22,644
Candy already is stepping up.
618
00:24:22,644 --> 00:24:24,379
She's out taking orders
at tables.
619
00:24:24,379 --> 00:24:26,515
She's helping in the bar.
She's really trying.
620
00:24:26,515 --> 00:24:29,218
And you can see there's
an energy in her eyes.
621
00:24:29,218 --> 00:24:31,286
Go drop that napkin over there.
622
00:24:31,286 --> 00:24:33,489
Let's see now
if production can keep up
623
00:24:33,489 --> 00:24:35,657
and if they can get these
guests served.
624
00:24:36,892 --> 00:24:38,193
-Okay, Tammie.
-All right. Talk to me.
625
00:24:38,193 --> 00:24:39,261
-How we doing?
-Everything coming in
626
00:24:39,261 --> 00:24:41,864
at the same time but
Tammie's got everything cooking.
627
00:24:41,864 --> 00:24:43,632
How many tickets we got?
628
00:24:43,632 --> 00:24:44,867
-We've got three.
-I don't see them up there.
629
00:24:44,867 --> 00:24:46,001
No, 'cause they're down here.
630
00:24:46,001 --> 00:24:48,537
Okay. Tammie, always put
your tickets up on the racks
631
00:24:48,537 --> 00:24:50,372
-so you stay organized, okay?
-Yes, sir.
632
00:24:52,941 --> 00:24:55,377
You've got enough in here
to make almost another one.
633
00:24:55,377 --> 00:24:56,512
So, unfortunately,
you're gonna have to wait
634
00:24:56,512 --> 00:24:57,546
a little bit longer, friend.
635
00:24:57,546 --> 00:24:58,847
Oh, I'm so sorry.
636
00:24:58,847 --> 00:25:00,249
That's another one down.
637
00:25:00,249 --> 00:25:01,416
So you guys got off easy
638
00:25:01,416 --> 00:25:02,818
'cause you got the shots
and the beer, right?
639
00:25:02,818 --> 00:25:04,553
You breezed right through this.
640
00:25:05,754 --> 00:25:07,456
Not so much, right?
641
00:25:07,456 --> 00:25:09,424
And it was two feet away,
that drink, was it?
642
00:25:09,424 --> 00:25:10,826
It was almost in your hand.
643
00:25:10,826 --> 00:25:12,461
That's right.
I could reach for it.
644
00:25:12,461 --> 00:25:14,730
And then he dumped it
down the drain.
645
00:25:14,730 --> 00:25:16,431
Here's the hot wings with the--
646
00:25:16,431 --> 00:25:17,633
-Looking gorgeous.
---with the cheesesteak.
647
00:25:17,633 --> 00:25:19,501
Oops. Sorry. Sorry, boss. Okay.
648
00:25:19,501 --> 00:25:20,802
I have a ranch.
649
00:25:23,372 --> 00:25:25,641
I got a chicken sandwich
right here.
650
00:25:25,641 --> 00:25:27,543
There you go. Bar one, okay?
651
00:25:27,543 --> 00:25:30,445
Mom, where did those three Figs
go that I got for you?
652
00:25:30,445 --> 00:25:31,747
They're--all tickets
are lined up right there.
653
00:25:31,747 --> 00:25:33,582
They got numbers on the tickets.
654
00:25:33,582 --> 00:25:35,551
We need a cheesesteak
with these hot wings.
655
00:25:35,551 --> 00:25:38,253
Do we got cheesesteak coming
with the hot wings?
656
00:25:38,253 --> 00:25:39,788
Do you know
where these go, Ashton?
657
00:25:39,788 --> 00:25:41,323
These--I'm reading right now.
658
00:25:41,323 --> 00:25:42,658
Figs.
659
00:25:42,658 --> 00:25:43,792
She doesn't have a table
number on there.
660
00:25:43,792 --> 00:25:46,528
Candy, you might need to help
in front for a minute
661
00:25:46,528 --> 00:25:47,629
-when you have a second.
-Okay.
662
00:25:47,629 --> 00:25:48,530
Okay. I'll be right there.
663
00:25:48,530 --> 00:25:49,731
They don't know where
these drinks go.
664
00:25:49,731 --> 00:25:51,400
Okay. This is table six.
665
00:25:51,400 --> 00:25:52,834
All right. I'll take this.
666
00:25:52,834 --> 00:25:53,969
That's two of the drinks.
They got three more coming.
667
00:25:53,969 --> 00:25:55,304
Okay.
668
00:25:55,304 --> 00:25:56,672
There you go. So two of them.
669
00:25:56,672 --> 00:25:58,407
-What are those?
-These are the Big Dog.
670
00:25:59,908 --> 00:26:01,043
Oh, man.
671
00:26:01,043 --> 00:26:02,611
How do I fix this?
672
00:26:02,611 --> 00:26:04,046
-You don't.
-So--okay. You don't.
673
00:26:04,046 --> 00:26:06,448
You gotta start over.
674
00:26:06,448 --> 00:26:09,484
Guys, every table out there
has half the drinks.
675
00:26:09,484 --> 00:26:11,453
If there's four people,
they have two drinks.
676
00:26:11,453 --> 00:26:12,688
We can't do this this way.
677
00:26:12,688 --> 00:26:14,656
Everybody needs to be served.
678
00:26:14,656 --> 00:26:16,391
We need to do this
by the ticket.
679
00:26:16,391 --> 00:26:17,726
What table did you say
this went?
680
00:26:17,726 --> 00:26:18,927
-Five.
-Got you.
681
00:26:18,927 --> 00:26:20,429
Hi. How are y'all doing?
682
00:26:20,429 --> 00:26:21,897
-Good.
-Okay, the Hickory shot.
683
00:26:21,897 --> 00:26:23,065
-Wrong table, baby.
-Wrong table, girl.
684
00:26:23,065 --> 00:26:24,399
Oh, really? Are you serious?
685
00:26:24,399 --> 00:26:26,001
It's not me. It's her.
686
00:26:26,001 --> 00:26:27,869
-Sis, um...
-What?
687
00:26:27,869 --> 00:26:29,805
It wasn't five.
688
00:26:29,805 --> 00:26:30,872
What do you mean?
689
00:26:31,940 --> 00:26:32,941
Sorry.
690
00:26:32,941 --> 00:26:34,876
Two goes to five.
691
00:26:34,876 --> 00:26:36,845
They said it's not theirs.
692
00:26:40,049 --> 00:26:41,850
-Sis, um...
-What?
693
00:26:41,850 --> 00:26:43,385
It wasn't five.
694
00:26:43,385 --> 00:26:44,586
Two goes to five.
695
00:26:44,586 --> 00:26:46,956
We're gonna take--we got to--
they said it's not theirs.
696
00:26:46,956 --> 00:26:47,957
Which table did you take it to?
697
00:26:47,957 --> 00:26:49,358
Table five.
698
00:26:49,358 --> 00:26:50,793
Did you take one to table four?
699
00:26:52,494 --> 00:26:54,763
Hold on.
Let me go over here and ask.
700
00:26:56,598 --> 00:26:58,033
Hey, Hickory shot?
701
00:26:58,033 --> 00:26:59,368
-Yeah.
-Hell yeah.
702
00:26:59,368 --> 00:27:00,436
Yay!
703
00:27:00,436 --> 00:27:02,304
-You see that empty glass?
-Yes.
704
00:27:02,304 --> 00:27:05,007
We should be on to second
and third drinks by now.
705
00:27:05,007 --> 00:27:06,875
We're still struggling
for first drinks,
706
00:27:06,875 --> 00:27:08,944
so we got to be faster
than this, guys.
707
00:27:10,846 --> 00:27:12,548
These mild wings, Tammie,
as soon as you get those,
708
00:27:12,548 --> 00:27:13,749
I can take those out.
709
00:27:13,749 --> 00:27:15,684
Here's our problem right here.
710
00:27:15,684 --> 00:27:18,620
Going from raw, 15-minute wing,
slowing everything down.
711
00:27:18,620 --> 00:27:20,489
So it's your wings that
are actually slowing down
712
00:27:20,489 --> 00:27:21,824
some of these other orders,
713
00:27:21,824 --> 00:27:23,525
'cause they take so long
to cook.
714
00:27:23,525 --> 00:27:24,693
Who doesn't have food?
715
00:27:27,730 --> 00:27:29,698
Not one table has food.
716
00:27:29,698 --> 00:27:32,868
Only the bar has five plates
of food, 40 minutes into this.
717
00:27:32,868 --> 00:27:34,470
I'm gonna put them out
of their misery.
718
00:27:34,470 --> 00:27:36,338
We're never gonna dig out.
719
00:27:38,040 --> 00:27:40,909
Okay, Candy, I've seen
what I wanna see.
720
00:27:40,909 --> 00:27:42,544
You were unbelievable tonight.
721
00:27:42,544 --> 00:27:45,080
I mean, I could not have asked
more out of you tonight.
722
00:27:45,080 --> 00:27:46,682
So I want you to feel terrific.
723
00:27:46,682 --> 00:27:47,983
Your team needs
some more training.
724
00:27:47,983 --> 00:27:48,917
Absolutely. Yeah.
725
00:27:48,917 --> 00:27:49,752
So let's go out,
apologize to everybody.
726
00:27:49,752 --> 00:27:51,520
Tell them we're gonna
close down.
727
00:27:51,520 --> 00:27:52,755
Invite them back in two days--
728
00:27:52,755 --> 00:27:53,589
Two days?
729
00:27:53,589 --> 00:27:54,957
--so they could see us
in our best.
730
00:27:54,957 --> 00:27:55,958
Okay. Okay?
731
00:27:55,958 --> 00:27:56,959
-All right.
-Let's do it.
732
00:27:56,959 --> 00:27:57,760
All right, guys.
733
00:27:57,760 --> 00:27:59,361
We're not to where
we need to be.
734
00:27:59,361 --> 00:28:00,462
I'm sorry.
735
00:28:00,462 --> 00:28:01,330
I really do apologize
736
00:28:01,330 --> 00:28:03,365
but we've gotta shut it down
tonight.
737
00:28:03,365 --> 00:28:04,833
I want you guys to come back
in two days.
738
00:28:04,833 --> 00:28:06,468
I promise you
it would be a lot better.
739
00:28:08,037 --> 00:28:10,406
[upbeat music]
740
00:28:10,406 --> 00:28:12,141
Come on in, guys.
741
00:28:12,141 --> 00:28:14,109
I got us out here
with the construction
742
00:28:14,109 --> 00:28:15,044
because they're still
cleaning up in there
743
00:28:15,044 --> 00:28:17,046
and I wanted to talk
as soon as we could.
744
00:28:17,046 --> 00:28:20,049
So here's what's interesting
about this market, guys.
745
00:28:20,049 --> 00:28:23,952
Median household income here
is about $35,000 a year.
746
00:28:23,952 --> 00:28:26,889
That's 50%
of the national average.
747
00:28:26,889 --> 00:28:30,025
So we do have limited disposable
income in this market.
748
00:28:30,025 --> 00:28:32,628
But it's a really interesting
market.
749
00:28:32,628 --> 00:28:34,830
It's in Hickory
and it's a historic market.
750
00:28:34,830 --> 00:28:39,401
And they call it the gateway
to northern North Carolina.
751
00:28:39,401 --> 00:28:41,937
So it's sort of a famous
kind of a place
752
00:28:41,937 --> 00:28:43,172
and has sort of
the unique history to it.
753
00:28:43,172 --> 00:28:45,774
And then look at the amount
of competitive bars we've got.
754
00:28:45,774 --> 00:28:47,042
We're right here.
755
00:28:47,042 --> 00:28:50,646
Even right near us, one, two,
three, four, five, six, seven.
756
00:28:50,646 --> 00:28:52,848
So it's incredibly competitive
757
00:28:52,848 --> 00:28:55,184
and everybody's fighting
for the limited dollars.
758
00:28:55,184 --> 00:28:58,454
So, Nick, we need a cocktail
program that has value.
759
00:28:58,454 --> 00:29:00,589
We can't go into
super premium brands.
760
00:29:00,589 --> 00:29:02,491
We can't get into
really expensive mixes.
761
00:29:02,491 --> 00:29:04,560
We gotta figure out
how to cost-effectively
762
00:29:04,560 --> 00:29:07,963
create perceived quality.
763
00:29:07,963 --> 00:29:09,932
So I gotta really leverage
your genius to make this happen.
764
00:29:09,932 --> 00:29:10,899
We can elevate.
765
00:29:10,899 --> 00:29:13,202
I'm with you guys.
So that's the approach.
766
00:29:13,202 --> 00:29:14,503
Value and simplicity.
767
00:29:14,503 --> 00:29:16,171
If we pull that off
768
00:29:16,171 --> 00:29:18,107
and if I can figure out some way
769
00:29:18,107 --> 00:29:20,509
to connect the concept
to the history,
770
00:29:20,509 --> 00:29:21,410
we can do this.
771
00:29:21,410 --> 00:29:22,744
-I know we could.
-Looking forward to it.
772
00:29:27,983 --> 00:29:29,852
Good morning, team.
773
00:29:29,852 --> 00:29:31,120
Good morning.
774
00:29:31,120 --> 00:29:32,654
How we feeling today
after the stress test?
775
00:29:32,654 --> 00:29:33,856
Candy, tell me.
776
00:29:33,856 --> 00:29:36,125
I found out what we need to do
777
00:29:36,125 --> 00:29:37,893
and where we need
to fix some things.
778
00:29:37,893 --> 00:29:40,229
Last night, I went in
a little pessimistic,
779
00:29:40,229 --> 00:29:43,499
but I saw some glimmers of hope
along the way.
780
00:29:43,499 --> 00:29:44,833
There's some key things
781
00:29:44,833 --> 00:29:45,934
that I really want the staff
to work on today,
782
00:29:45,934 --> 00:29:47,803
getting those 101 steps
783
00:29:47,803 --> 00:29:51,173
can really help them
be successful for the relaunch.
784
00:29:51,173 --> 00:29:53,041
We really just need
to get cohesive.
785
00:29:53,041 --> 00:29:55,110
That being said, let's jump
into these drinks today.
786
00:29:55,110 --> 00:29:57,579
We are gonna do a riff
on a Manhattan,
787
00:29:57,579 --> 00:29:59,181
which is a bourbon-based drink.
788
00:29:59,181 --> 00:30:01,884
We're gonna start with
three-quarters of an ounce
789
00:30:01,884 --> 00:30:03,785
of apple simple syrup,
790
00:30:05,220 --> 00:30:07,956
three dashes of orange bitters,
791
00:30:07,956 --> 00:30:09,158
two ounces of bourbon,
792
00:30:13,829 --> 00:30:15,097
and stir.
793
00:30:18,267 --> 00:30:21,136
This will be served
in a martini glass...
794
00:30:25,073 --> 00:30:30,112
and garnished
with a dehydrated apple chip.
795
00:30:30,112 --> 00:30:33,849
This, ladies and gentlemen,
is your Carolina Manhattan.
796
00:30:35,050 --> 00:30:38,287
Now, remember,
it's a sipping cocktail
797
00:30:38,287 --> 00:30:40,656
so it's not gonna be
overly sweet.
798
00:30:40,656 --> 00:30:41,857
Candy, what are your thoughts?
799
00:30:41,857 --> 00:30:43,625
Well, the bourbon hits first.
800
00:30:43,625 --> 00:30:45,027
Oh, but, actually,
it tastes really good.
801
00:30:47,129 --> 00:30:49,932
[upbeat music]
802
00:30:53,569 --> 00:30:57,039
Today, I need to talk to Carlos
about supporting Candy
803
00:30:57,039 --> 00:30:58,874
and Candy about
continuing her growth
804
00:30:58,874 --> 00:31:01,076
so she can really take care
of this business.
805
00:31:01,076 --> 00:31:02,211
Rough couple of days, huh?
806
00:31:02,211 --> 00:31:03,712
Yes.
807
00:31:03,712 --> 00:31:06,615
You impressed the heck out of me
the other night.
808
00:31:06,615 --> 00:31:07,583
Thank you.
809
00:31:07,583 --> 00:31:09,618
I've gotta tell you,
she was unbelievable.
810
00:31:09,618 --> 00:31:11,887
So what'd you learn this week?
811
00:31:11,887 --> 00:31:14,823
I learned that
I have to be here more.
812
00:31:14,823 --> 00:31:19,061
I have to give her more support
than I've been giving her.
813
00:31:19,061 --> 00:31:20,195
I threw her into the fire.
814
00:31:20,195 --> 00:31:22,297
How are you feeling hearing him
say that?
815
00:31:22,297 --> 00:31:24,333
[chuckles] Relief, I guess.
816
00:31:24,333 --> 00:31:26,101
Yeah. Are you feeling confident?
817
00:31:26,101 --> 00:31:29,137
A lot more confident
than the start of it, yes.
818
00:31:29,137 --> 00:31:30,672
So think about it,
819
00:31:30,672 --> 00:31:31,873
because you're working
in a place
820
00:31:31,873 --> 00:31:32,975
you weren't so proud to be at--
821
00:31:32,975 --> 00:31:34,943
-Uh-hmm.
---right?
822
00:31:34,943 --> 00:31:37,613
There wasn't a lot of feeling
and--of energy and enthusiasm.
823
00:31:37,613 --> 00:31:39,815
Now, you're sitting here proud.
824
00:31:39,815 --> 00:31:40,882
Uh-hmm.
825
00:31:40,882 --> 00:31:42,684
You got a bar
you can be proud of.
826
00:31:42,684 --> 00:31:43,785
Uh-hmm. Yeah.
827
00:31:43,785 --> 00:31:45,287
Owner you can be proud of.
828
00:31:45,287 --> 00:31:47,189
-Staff you can be proud of.
-I'm ready to go and do it.
829
00:31:47,189 --> 00:31:48,624
And you're looking forward
to it, aren't you?
830
00:31:48,624 --> 00:31:49,925
-Uh-hmm.
-You got this.
831
00:31:49,925 --> 00:31:50,959
Yeah?
832
00:31:50,959 --> 00:31:52,327
Thank you.
833
00:31:52,327 --> 00:31:53,662
Carlos, was this
what you expected?
834
00:31:54,997 --> 00:31:56,798
It's more than what I expected.
835
00:31:56,798 --> 00:31:59,167
And, Candy, I--
I didn't train you properly,
836
00:31:59,167 --> 00:32:03,171
so I'm taking the blame
for everything.
837
00:32:03,171 --> 00:32:04,906
I didn't tell you what I wanted
838
00:32:04,906 --> 00:32:06,208
and showed you what I wanted,
839
00:32:06,208 --> 00:32:10,212
so you didn't know
what to show everyone else.
840
00:32:10,212 --> 00:32:14,249
So I'm--I'm--I'm here--
I'm here now
841
00:32:14,249 --> 00:32:16,118
to take some of this heat
off of you.
842
00:32:16,118 --> 00:32:18,820
You know, at the end of the day,
it's not about the bar.
843
00:32:18,820 --> 00:32:20,722
It's about you.
844
00:32:20,722 --> 00:32:22,958
It's about the bar
giving you a better life.
845
00:32:22,958 --> 00:32:26,194
Money to take care
and do things for your son.
846
00:32:26,194 --> 00:32:28,297
Money in your pocket, pride.
847
00:32:28,297 --> 00:32:30,966
That's the best part
of this business.
848
00:32:30,966 --> 00:32:32,768
You're one of
the greatest turnarounds
849
00:32:32,768 --> 00:32:35,771
I've ever seen in
all the episodes I've done.
850
00:32:35,771 --> 00:32:37,306
So I am really impressed
851
00:32:37,306 --> 00:32:39,308
and I hope
you're proud of yourself.
852
00:32:39,308 --> 00:32:41,176
-You deserve this.
-Thank you.
853
00:32:41,176 --> 00:32:42,244
Yeah.
854
00:32:42,244 --> 00:32:44,279
-You good, buddy?
-Yeah, I'm good.
855
00:32:44,279 --> 00:32:45,347
All righty.
Let me get back to work, okay?
856
00:32:45,347 --> 00:32:46,448
-Okay.
-Okay.
857
00:32:46,448 --> 00:32:47,516
-I'll see you guys tonight.
-All right. Thank you.
858
00:32:47,516 --> 00:32:50,986
Jon saying that he was impressed
with me was awesome.
859
00:32:50,986 --> 00:32:53,855
And it helps me know
that I can do it.
860
00:32:53,855 --> 00:32:57,292
It's a real confidence boost
to me coming into relaunch.
861
00:32:57,292 --> 00:32:59,094
I've got people on my side now
862
00:32:59,094 --> 00:33:00,829
and it--and it does help
with confidence.
863
00:33:00,829 --> 00:33:02,097
It helps with morale
and everything.
864
00:33:02,097 --> 00:33:03,999
So I'm excited.
865
00:33:05,367 --> 00:33:08,003
[dramatic music]
866
00:33:19,081 --> 00:33:22,651
[cheers and applause]
867
00:33:26,188 --> 00:33:28,657
-Hey, everybody!
-[cheering]
868
00:33:29,825 --> 00:33:32,060
When I heard your story,
Auburn guy,
869
00:33:32,060 --> 00:33:33,962
I had to come out here
and rescue you.
870
00:33:33,962 --> 00:33:36,932
Probably one of the best fathers
I've ever met,
871
00:33:36,932 --> 00:33:39,835
who's dedicated
his entire life to his son.
872
00:33:39,835 --> 00:33:41,837
First night was ugly,
wasn't it, Candy?
873
00:33:41,837 --> 00:33:43,238
Absolutely.
874
00:33:43,238 --> 00:33:45,807
[chuckles] It was horrible.
875
00:33:45,807 --> 00:33:47,442
But you showed
a lot of character.
876
00:33:47,442 --> 00:33:49,878
-You--are you proud of her?
-Yes.
877
00:33:49,878 --> 00:33:51,880
Carlos, what do you think
of the team?
878
00:33:51,880 --> 00:33:54,783
I'm proud of them
and I hope we could keep the--
879
00:33:54,783 --> 00:33:57,486
this good spirits up
and keep a good job.
880
00:33:57,486 --> 00:33:59,121
Well, guys, there's only
one thing left to do.
881
00:33:59,121 --> 00:34:00,789
-You ready to see it?
-Yup.
882
00:34:00,789 --> 00:34:02,324
-Should I show it to them?
-[cheering]
883
00:34:02,324 --> 00:34:04,793
All righty. Here we go, guys.
884
00:34:04,793 --> 00:34:08,463
One, two, three.
885
00:34:08,463 --> 00:34:09,998
[upbeat music]
886
00:34:09,998 --> 00:34:10,999
Oh! [laughs]
887
00:34:13,869 --> 00:34:18,373
You ready? One, two, three.
888
00:34:19,942 --> 00:34:21,276
Oh!
889
00:34:21,276 --> 00:34:22,911
Oh, yeah! [laughs]
890
00:34:22,911 --> 00:34:26,248
[cheers and applause]
891
00:34:26,248 --> 00:34:27,349
What do you think?
892
00:34:27,349 --> 00:34:28,917
I love it. It's great.
893
00:34:28,917 --> 00:34:30,852
There's some fun history
in this town.
894
00:34:30,852 --> 00:34:35,424
I wanted the Gateway Bar
to be a testimonial to Hickory.
895
00:34:35,424 --> 00:34:37,292
So when you go inside,
you're gonna see
896
00:34:37,292 --> 00:34:39,995
that it connects
to the history of the community.
897
00:34:39,995 --> 00:34:41,463
That's what we wanted.
898
00:34:41,463 --> 00:34:44,967
And, of course, a new sign.
And look at that one.
899
00:34:44,967 --> 00:34:46,134
When you bought this place,
900
00:34:46,134 --> 00:34:48,103
you didn't have the money
to change the sign, did you?
901
00:34:48,103 --> 00:34:48,937
Nope.
902
00:34:48,937 --> 00:34:49,871
You got a fresh beginning,
Carlos.
903
00:34:49,871 --> 00:34:52,040
-Is this feeling good?
-Yeah. It's great.
904
00:34:52,040 --> 00:34:53,742
All right, guys.
You ready to see it?
905
00:34:53,742 --> 00:34:54,743
-Yeah.
-All right. Go ahead.
906
00:34:54,743 --> 00:34:56,278
Oh, my God. Let's go.
907
00:34:56,278 --> 00:34:57,879
[upbeat music]
908
00:34:57,879 --> 00:34:59,014
You ready, Carlos.
909
00:34:59,014 --> 00:35:02,884
Oh, my gosh. Oh, wow!
910
00:35:02,884 --> 00:35:04,353
[upbeat music]
911
00:35:04,353 --> 00:35:06,922
Oh, my God.
912
00:35:06,922 --> 00:35:08,290
Oh, my God. Look at this!
913
00:35:08,290 --> 00:35:09,992
Look at these tables.
914
00:35:09,992 --> 00:35:11,493
Oh, my God. It looks fantastic.
915
00:35:11,493 --> 00:35:13,095
It's clean.
916
00:35:13,095 --> 00:35:15,731
The, the matching
tables and chairs,
917
00:35:15,731 --> 00:35:16,565
just--the new barstools
918
00:35:16,565 --> 00:35:18,333
that people can sit at
comfortably.
919
00:35:18,333 --> 00:35:19,468
It is so cool. Look at this.
920
00:35:19,468 --> 00:35:21,069
I love it.
921
00:35:21,069 --> 00:35:22,871
Wow.
922
00:35:22,871 --> 00:35:24,840
Man, this is nice.
923
00:35:24,840 --> 00:35:26,875
It, it has some character to it.
924
00:35:26,875 --> 00:35:29,077
I, I can't--
I can't be more pleased.
925
00:35:29,077 --> 00:35:31,079
Oh, actual menu. So look.
926
00:35:31,079 --> 00:35:33,181
Oh, wow! A menu!
927
00:35:33,181 --> 00:35:34,516
-[laughs]
-We got a menu!
928
00:35:34,516 --> 00:35:36,184
The Gateway Pub & Grill
compared to Corner Pocket
929
00:35:36,184 --> 00:35:37,486
is a lot better-looking.
930
00:35:37,486 --> 00:35:39,221
This is more homey, isn't it?
931
00:35:39,221 --> 00:35:40,288
-Yeah.
-It's more cozy.
932
00:35:40,288 --> 00:35:41,890
It looks like a pub now.
933
00:35:41,890 --> 00:35:43,025
-You like?
-Yeah.
934
00:35:43,025 --> 00:35:44,292
Absolutely.
935
00:35:44,292 --> 00:35:45,360
Look at this.
936
00:35:45,360 --> 00:35:46,962
These are called snugs.
937
00:35:46,962 --> 00:35:49,464
And they come
from the history of pubs.
938
00:35:49,464 --> 00:35:51,366
So all different types of people
939
00:35:51,366 --> 00:35:53,368
could come
and sit in their own snug.
940
00:35:53,368 --> 00:35:56,371
And then take a look.
All new tables and chairs.
941
00:35:56,371 --> 00:35:57,973
But there's a lot
I got to show you,
942
00:35:57,973 --> 00:36:00,776
so grab a seat at the bar, okay?
943
00:36:00,776 --> 00:36:02,778
Okay, guys.
Let's start in the back.
944
00:36:02,778 --> 00:36:04,479
Now, you got a double station.
945
00:36:04,479 --> 00:36:07,482
So we have doubled up
your production capacity here.
946
00:36:07,482 --> 00:36:09,885
Then I got you SkyTab units,
947
00:36:09,885 --> 00:36:12,554
so you don't have to come
back here to put it in the POS.
948
00:36:12,554 --> 00:36:13,722
You can put it in
right at the table.
949
00:36:13,722 --> 00:36:18,560
I got Bluezone to give you
an air purification system.
950
00:36:18,560 --> 00:36:20,162
And also, for safety,
951
00:36:20,162 --> 00:36:23,532
I got you guys one of my
favorite things, a PathSpot.
952
00:36:23,532 --> 00:36:26,234
After you wash your hands,
you put them under here.
953
00:36:26,234 --> 00:36:28,970
And it either gives you
a green light or a red light.
954
00:36:28,970 --> 00:36:32,207
And then I got A1 Pest Control
to come in here,
955
00:36:32,207 --> 00:36:35,010
do a complete spray and service,
956
00:36:35,010 --> 00:36:37,045
and they're gonna come and do
a monthly check for you.
957
00:36:37,045 --> 00:36:39,948
Then I got BarProducts.com
to load you guys up
958
00:36:39,948 --> 00:36:41,249
with everything.
959
00:36:41,249 --> 00:36:43,552
And I got you Partender.
960
00:36:43,552 --> 00:36:46,154
Partender is an inventory system
961
00:36:46,154 --> 00:36:48,190
and you can do it
in a matter of minutes, Candy.
962
00:36:49,558 --> 00:36:52,861
So you are my hero this week.
963
00:36:54,229 --> 00:36:55,297
Oh!
964
00:36:55,297 --> 00:36:58,967
Tammie! Tammie! Tammie!
965
00:36:58,967 --> 00:37:01,503
Yay! Yeah.
966
00:37:01,503 --> 00:37:04,606
The chef coat, it made my night.
967
00:37:04,606 --> 00:37:06,541
-Oh.
-Oh, wow, Tammie.
968
00:37:06,541 --> 00:37:08,310
Tammie.
969
00:37:08,310 --> 00:37:10,245
Okay.
We open in about 15 minutes.
970
00:37:10,245 --> 00:37:11,346
You saw those people out there.
971
00:37:11,346 --> 00:37:13,515
We got a kitchen to get ready,
a bar to get ready.
972
00:37:13,515 --> 00:37:16,151
Let's go do it.
973
00:37:16,151 --> 00:37:18,120
-Congratulations.
-Thank you.
974
00:37:18,120 --> 00:37:19,621
-Congratulations.
-Thanks.
975
00:37:19,621 --> 00:37:21,156
My pleasure.
976
00:37:21,156 --> 00:37:23,024
[upbeat music]
977
00:37:25,460 --> 00:37:27,095
-Everyone, come in.
-[cheering]
978
00:37:27,095 --> 00:37:28,964
Oh, change.
I don't have any quarters.
979
00:37:28,964 --> 00:37:32,033
Welcome to
The Gateway Pub & Grill.
980
00:37:32,033 --> 00:37:34,336
[indistinct chatter]
981
00:37:36,104 --> 00:37:37,639
Hi, guys!
982
00:37:37,639 --> 00:37:39,374
-Hey!
-Hi, guys!
983
00:37:39,374 --> 00:37:41,076
There we go.
Take a seat right up there.
984
00:37:41,076 --> 00:37:43,145
I feel refreshed and I'm ready.
985
00:37:43,145 --> 00:37:45,147
The training was worth
every minute of it,
986
00:37:45,147 --> 00:37:48,150
from the 3:00 AM scrub-in
all the way up until now.
987
00:37:51,186 --> 00:37:53,221
So one more Big Dog
and two Carolinas.
988
00:37:53,221 --> 00:37:54,222
-How we doing?
-We're moving. We're moving.
989
00:37:54,222 --> 00:37:55,524
-Yeah?
-Get a couple drinks
990
00:37:55,524 --> 00:37:56,558
done at a time.
991
00:37:56,558 --> 00:37:58,894
The bartenders are actually
doing pretty well.
992
00:37:58,894 --> 00:38:00,295
It shows that they care.
993
00:38:00,295 --> 00:38:02,164
It shows that
they're willing to learn.
994
00:38:02,164 --> 00:38:03,965
What we did in there
is gonna stick.
995
00:38:03,965 --> 00:38:05,534
-Much better.
-Much better?
996
00:38:05,534 --> 00:38:07,068
-Yeah, much better.
-Okay.
997
00:38:07,068 --> 00:38:10,639
So am I to understand
you got your drinks two minutes?
998
00:38:10,639 --> 00:38:12,674
-We did.
-After we spoke?
999
00:38:12,674 --> 00:38:14,209
-Yeah.
-A minute twenty? Unbelievable.
1000
00:38:14,209 --> 00:38:15,610
Right.
1001
00:38:15,610 --> 00:38:17,145
The bartenders
are pulling this off.
1002
00:38:17,145 --> 00:38:18,380
-Here's the proof.
-Delicious.
1003
00:38:18,380 --> 00:38:20,348
-Thank you.
-Come on, guys.
1004
00:38:20,348 --> 00:38:21,550
We gotta get some food
out of here.
1005
00:38:21,550 --> 00:38:23,185
We got a lot of tables waiting.
1006
00:38:23,185 --> 00:38:25,487
Two more items.
Complete the two tickets.
1007
00:38:25,487 --> 00:38:27,589
Jon, you know,
they're learning the new system.
1008
00:38:27,589 --> 00:38:29,191
Look at this.
1009
00:38:29,191 --> 00:38:30,959
Tammie's in the middle
of expediting.
1010
00:38:30,959 --> 00:38:32,327
Tammie's getting our food done.
1011
00:38:32,327 --> 00:38:33,562
We're getting out about seven,
1012
00:38:33,562 --> 00:38:35,130
eight minute ticket times.
1013
00:38:35,130 --> 00:38:36,298
Right.
That right here, my friend.
1014
00:38:36,298 --> 00:38:37,666
We're really getting
into a system
1015
00:38:37,666 --> 00:38:40,101
and it's paying off.
1016
00:38:40,101 --> 00:38:42,938
Okay. Let's get these out.
Come on, guys. Let's go.
1017
00:38:42,938 --> 00:38:44,039
We almost have the room served.
1018
00:38:44,039 --> 00:38:45,941
You're about five minutes
from serving everybody.
1019
00:38:45,941 --> 00:38:48,543
Let's go. We're almost there.
1020
00:38:48,543 --> 00:38:50,245
-You got your food?
-It was worth the wait.
1021
00:38:50,245 --> 00:38:51,279
Was it worth the wait?
Really good?
1022
00:38:51,279 --> 00:38:52,247
-Yes.
-Yeah.
1023
00:38:52,247 --> 00:38:54,416
-So do you live in the area?
-Yeah, we do.
1024
00:38:54,416 --> 00:38:55,684
-Would you come back?
-Absolutely.
1025
00:38:55,684 --> 00:38:56,785
-Definitely.
-It's feels like
1026
00:38:56,785 --> 00:38:58,620
you can hang out here.
I wouldn't hang out here before.
1027
00:38:58,620 --> 00:39:01,022
So when it all comes together,
1028
00:39:01,022 --> 00:39:03,225
food out quick,
drinks out quick,
1029
00:39:03,225 --> 00:39:05,427
everything tasty,
this would have never happened
1030
00:39:05,427 --> 00:39:07,195
three days ago, believe me.
1031
00:39:07,195 --> 00:39:09,164
We nailed it. Thanks.
1032
00:39:09,164 --> 00:39:10,999
-Thank you.
-Candy, do you need anything?
1033
00:39:10,999 --> 00:39:14,002
Yeah? Um, uh, have you checked
tables or anything?
1034
00:39:14,002 --> 00:39:15,737
Oh, it's a lot of energy.
1035
00:39:15,737 --> 00:39:18,607
It's, it's the most energy
I've seen here in a long time.
1036
00:39:18,607 --> 00:39:21,309
My staff is working together.
They're communicating.
1037
00:39:21,309 --> 00:39:23,111
They're pitching in
to help each other.
1038
00:39:23,111 --> 00:39:24,713
So, you know,
even I had to go into the back
1039
00:39:24,713 --> 00:39:26,448
and wash the dishes.
1040
00:39:26,448 --> 00:39:28,283
And I see how much
they appreciate me
1041
00:39:28,283 --> 00:39:29,417
being here with them.
1042
00:39:29,417 --> 00:39:31,019
Now, just keep up the good work.
1043
00:39:31,019 --> 00:39:32,621
If you all need anything,
just let me know.
1044
00:39:32,621 --> 00:39:33,555
-Okay.
-We got you.
1045
00:39:33,555 --> 00:39:35,523
Candy is doing
a wonderful job right now.
1046
00:39:35,523 --> 00:39:38,260
She's all over the place.
1047
00:39:38,260 --> 00:39:40,695
I love it. It's, it's fun now.
1048
00:39:40,695 --> 00:39:42,464
It's actually fun to be here.
[chuckles]
1049
00:39:42,464 --> 00:39:45,000
And Carlos being here,
helping us,
1050
00:39:45,000 --> 00:39:46,668
being present and everything,
that's what we needed.
1051
00:39:46,668 --> 00:39:48,336
He's here.
1052
00:39:48,336 --> 00:39:50,071
He's showing us
that he does care and
1053
00:39:50,071 --> 00:39:52,607
he wants to be with us,
so absolutely fantastic.
1054
00:39:52,607 --> 00:39:54,309
So when he said
he had your back,
1055
00:39:54,309 --> 00:39:56,044
I didn't expect him
to be washing dishes.
1056
00:39:56,044 --> 00:39:58,179
[laughs] Thank you, Carlos.
1057
00:39:58,179 --> 00:40:00,615
What a great week this has been.
1058
00:40:00,615 --> 00:40:01,750
You know, you're terrific.
1059
00:40:01,750 --> 00:40:03,351
So are you, buddy.
1060
00:40:03,351 --> 00:40:04,653
Look at your bar.
1061
00:40:04,653 --> 00:40:06,388
In like 20 minutes,
1062
00:40:06,388 --> 00:40:07,622
we served the entire room,
Candy.
1063
00:40:07,622 --> 00:40:11,393
She's the center of the wheel
with these folks around her.
1064
00:40:11,393 --> 00:40:13,094
I couldn't be more proud of you.
1065
00:40:13,094 --> 00:40:14,229
Thank you.
1066
00:40:14,229 --> 00:40:15,530
-My work's done.
-Yup.
1067
00:40:15,530 --> 00:40:17,165
-Yeah.
-How about a hug?
1068
00:40:17,165 --> 00:40:19,234
Thank you. [chuckles]
1069
00:40:19,234 --> 00:40:20,502
Thank you.
1070
00:40:20,502 --> 00:40:21,703
Congratulations.
1071
00:40:21,703 --> 00:40:22,637
-Thank you.
-Thank you.
1072
00:40:22,637 --> 00:40:24,205
Okay? You're gonna make him
very proud.
1073
00:40:24,205 --> 00:40:25,507
I hope so.
1074
00:40:25,507 --> 00:40:27,542
-Goodnight, guys.
-Thanks.
1075
00:40:36,751 --> 00:40:39,988
[upbeat music]
1076
00:40:47,329 --> 00:40:48,697
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1077
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1080
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1082
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1083
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