1
00:00:00,967 --> 00:00:03,770
Was there ever a moment
that I said to myself,
2
00:00:03,770 --> 00:00:05,238
"I don't know what I'm doing?"
3
00:00:05,238 --> 00:00:07,507
[tense music]
4
00:00:11,745 --> 00:00:14,247
Yeah. I mean, basically
every time I come at the bar.
5
00:00:15,849 --> 00:00:17,517
NARRATOR: For over 30 years,
6
00:00:17,517 --> 00:00:19,352
Jon Taffer
has traveled the country,
7
00:00:19,352 --> 00:00:22,789
saving hundreds of bars
from failure and ruin.
8
00:00:22,789 --> 00:00:25,658
The past few years
have been harder on our country
9
00:00:25,658 --> 00:00:27,360
than I've ever seen before.
10
00:00:27,360 --> 00:00:30,797
But now,
in a post-pandemic world,
11
00:00:30,797 --> 00:00:34,234
restaurants and bars are seeing
a massive surge in business.
12
00:00:34,234 --> 00:00:35,502
[indistinct chatter]
13
00:00:35,502 --> 00:00:37,203
And a customer base
14
00:00:37,203 --> 00:00:39,739
that has a much higher
expectation
15
00:00:39,739 --> 00:00:41,574
for quality food and drinks.
16
00:00:41,574 --> 00:00:43,209
Not a huge fan of this.
17
00:00:43,209 --> 00:00:45,678
So I'm on a mission
to save bars
18
00:00:45,678 --> 00:00:49,249
that had been struggling
to keep up with the new
landscape of our industry.
19
00:00:49,249 --> 00:00:50,884
[cheers and applause]
20
00:00:50,884 --> 00:00:52,786
NARRATOR: So now,
Jon is back out on the road
21
00:00:52,786 --> 00:00:56,856
and heading to Meridian, Idaho,
to rescue Strikers Bar.
22
00:00:56,856 --> 00:00:59,225
This is a new era
for our country,
23
00:00:59,225 --> 00:01:02,862
so we need to raise the bar
and rise to these challenges.
24
00:01:02,862 --> 00:01:06,366
[upbeat music]
25
00:01:06,366 --> 00:01:10,170
NARRATOR: In 2017, real estate
investor Andy Propst
26
00:01:10,170 --> 00:01:13,273
bought his hometown
bowling alley, Meridian Lane,
27
00:01:13,273 --> 00:01:15,542
which also housed
the bar Striker.
28
00:01:15,542 --> 00:01:17,210
I've started my work history
29
00:01:17,210 --> 00:01:18,812
in the property management
business.
30
00:01:18,812 --> 00:01:22,482
I had no desire at all
to buy a bar or a bowling alley.
31
00:01:22,482 --> 00:01:24,584
I'm like
the world's worst bowler,
32
00:01:24,584 --> 00:01:26,786
but I loved all the things
I heard about it
33
00:01:26,786 --> 00:01:28,755
and what it does
for the community.
34
00:01:28,755 --> 00:01:31,558
So when the deal came to me,
it seemed like a great way
35
00:01:31,558 --> 00:01:33,460
to get more involved
in the community
36
00:01:33,460 --> 00:01:37,764
that gave so much back to me
over, you know, 35 years.
37
00:01:37,764 --> 00:01:39,833
I don't know anything
about the bar business.
38
00:01:39,833 --> 00:01:42,268
Uh, I've actually
never had alcohol,
39
00:01:42,268 --> 00:01:44,871
nor prior to buying this bar
40
00:01:44,871 --> 00:01:47,240
had I ever remember
being in a bar.
41
00:01:47,240 --> 00:01:49,275
NARRATOR: With no experience
in the bar industry,
42
00:01:49,275 --> 00:01:52,345
Andy brought on retired
Army veteran Roger Haire
43
00:01:52,345 --> 00:01:55,281
to manage both
the bowling alley and the bar.
44
00:01:55,281 --> 00:01:58,918
Over the last 34 years,
I was in the military,
United States Army.
45
00:01:58,918 --> 00:02:02,222
I retired in 2021
and took on this job.
46
00:02:02,222 --> 00:02:03,623
I have a love for bowling.
47
00:02:03,623 --> 00:02:05,325
This is the bowling center
48
00:02:05,325 --> 00:02:06,926
that I bowled
my first league in.
49
00:02:06,926 --> 00:02:08,661
Roger has a ton of experience
50
00:02:08,661 --> 00:02:11,564
being in the facility
prior to him taking over.
51
00:02:11,564 --> 00:02:14,267
He came in
and really understood
how the bowling center work.
52
00:02:14,267 --> 00:02:16,970
I think the bar is
the newest thing for Roger
53
00:02:16,970 --> 00:02:18,204
to, kind of, get figured out.
54
00:02:19,873 --> 00:02:21,908
Double shot.
55
00:02:21,908 --> 00:02:24,577
When you have an owner as Andy,
56
00:02:24,577 --> 00:02:27,347
who is an amazing
businessperson,
an entrepreneur,
57
00:02:27,347 --> 00:02:29,649
with zero bar experience,
58
00:02:29,649 --> 00:02:33,453
and a general manager
who's done
a lifetime in the military,
59
00:02:33,453 --> 00:02:34,854
but without bar experience
60
00:02:34,854 --> 00:02:37,524
we're running into
none of our leadership
61
00:02:37,524 --> 00:02:39,325
knows what they're doing
with the bar.
62
00:02:39,325 --> 00:02:41,327
It's kind of like
the blind leading the blind.
63
00:02:41,327 --> 00:02:44,397
NARRATOR: Both Andy and Roger
struggled to give the bar
64
00:02:44,397 --> 00:02:46,966
a distinct identity,
apart from the bowling alley.
65
00:02:46,966 --> 00:02:49,869
With bowling and darts
dominating the business,
66
00:02:49,869 --> 00:02:51,905
Strikers became
an afterthought.
67
00:02:51,905 --> 00:02:54,340
It's hard to get new customers
68
00:02:54,340 --> 00:02:55,775
because we have
dart leagues going,
69
00:02:55,775 --> 00:02:57,744
we have bowling leagues going,
70
00:02:57,744 --> 00:02:59,913
so it'd be nice to see it
be able to stand on its own.
71
00:02:59,913 --> 00:03:04,284
It needs a facelift
to maximize customers.
72
00:03:04,284 --> 00:03:06,686
I think we're kind of stuck
in the '70s.
73
00:03:06,686 --> 00:03:09,455
It feels like,
with the decor and everything.
74
00:03:09,455 --> 00:03:13,026
On Monday we each took home
thirty-six dollars
75
00:03:13,026 --> 00:03:14,627
on a five hour shift.
76
00:03:14,627 --> 00:03:15,728
All right.
77
00:03:15,728 --> 00:03:17,664
It's been super dead.
78
00:03:17,664 --> 00:03:20,300
NARRATOR: Now, with over 3
million invested but no profit.
79
00:03:20,300 --> 00:03:24,437
Andy is faced with closing
both the bar
and the bowling alley
80
00:03:24,437 --> 00:03:27,707
that has been
a community staple
for over 60 years.
81
00:03:29,576 --> 00:03:32,879
This place has been here
since the '50s, my wife and I,
82
00:03:32,879 --> 00:03:34,881
we've been coming here
for 17 years,
83
00:03:34,881 --> 00:03:37,951
so it would be devastating to,
not only to my wife and I,
84
00:03:37,951 --> 00:03:40,420
it would be devastating
to this community.
85
00:03:40,420 --> 00:03:42,322
Honestly,
the number one reason
86
00:03:42,322 --> 00:03:44,057
I don't wanna sell the business
87
00:03:44,057 --> 00:03:47,460
is the community
and for my family.
88
00:03:47,460 --> 00:03:48,861
This community
means everything to me.
89
00:03:48,861 --> 00:03:50,830
If Meridian Lane
and Strikers, uh, close,
90
00:03:50,830 --> 00:03:53,299
I mean, personally,
I'd be crushed.
91
00:03:53,299 --> 00:03:55,902
NARRATOR: So Andy has decided
to pull back the doors,
92
00:03:55,902 --> 00:03:59,439
bust open the books,
and make a call for help...
93
00:03:59,439 --> 00:04:00,440
to "Bar Rescue."
94
00:04:05,321 --> 00:04:07,556
Recently I gave
the keynote address
95
00:04:07,556 --> 00:04:10,426
at the National Bowling
Proprietors Conference,
96
00:04:10,426 --> 00:04:12,561
and I've learned
that bowling centers revenues
97
00:04:12,561 --> 00:04:15,331
are through the roof
all across the country.
98
00:04:15,331 --> 00:04:17,433
But that's not the case
for Strikers,
99
00:04:17,433 --> 00:04:19,668
a bar and a bowling center
here in Meridian,
100
00:04:19,668 --> 00:04:22,605
and I wanna find out why.
101
00:04:22,605 --> 00:04:26,675
So here we are guys
in Meridian, Idaho,
102
00:04:26,675 --> 00:04:29,311
about 20 miles or so from Boise.
103
00:04:29,311 --> 00:04:31,247
Pretty nice suburban area.
104
00:04:31,247 --> 00:04:32,982
This is a bowling center
105
00:04:32,982 --> 00:04:35,251
that's been in this town
for about 35 years.
106
00:04:35,251 --> 00:04:36,685
Wow.
107
00:04:36,685 --> 00:04:40,656
And it was bought
five years ago by Andy.
108
00:04:40,656 --> 00:04:42,892
Andy is an investor.
109
00:04:42,892 --> 00:04:44,860
He's not a food
and beverage guy.
110
00:04:44,860 --> 00:04:46,262
He's not a bowling operator.
111
00:04:46,262 --> 00:04:47,830
He's a Mormon.
112
00:04:47,830 --> 00:04:50,499
And as a Mormon,
he's never drank.
113
00:04:50,499 --> 00:04:52,668
He's never held a liquor bottle.
114
00:04:52,668 --> 00:04:54,737
He's never entered a bar before.
115
00:04:54,737 --> 00:04:58,007
Now, he winds up owning one
with the bowling center,
116
00:04:58,007 --> 00:05:01,377
and he's fine selling it,
but this is somebody, Derrick,
117
00:05:01,377 --> 00:05:05,814
who has no clue
of who should do what and when.
That's a big problem.
118
00:05:05,814 --> 00:05:07,016
-A major problem, problem.
-Big problem.
119
00:05:07,016 --> 00:05:08,817
We're starting from square one.
120
00:05:08,817 --> 00:05:09,919
Yes.
121
00:05:09,919 --> 00:05:11,353
NARRATOR: For the bar.
122
00:05:11,353 --> 00:05:13,289
Jon brings in Derrick Turner,
123
00:05:13,289 --> 00:05:15,424
a mixologist
from New York City
124
00:05:15,424 --> 00:05:18,527
who's named
the Top 10 Bartender
by Time Out magazine.
125
00:05:18,527 --> 00:05:21,030
Derrick has worked
with both craft spirit brands
126
00:05:21,030 --> 00:05:23,666
and major breweries
across the country.
127
00:05:23,666 --> 00:05:26,669
And you can see that it's got
a, sort of, a bowling center,
128
00:05:26,669 --> 00:05:30,372
snack bar type of a kitchen,
but it's pretty well equipped.
129
00:05:30,372 --> 00:05:32,408
And looks like
a well-rounded kitchen
130
00:05:32,408 --> 00:05:34,476
for a bowling alley and a bar.
131
00:05:34,476 --> 00:05:36,779
NARRATOR: For the kitchen,
Jon brings in Vic Vegas,
132
00:05:36,779 --> 00:05:40,816
an executive chef
with over 25 years-experience.
133
00:05:40,816 --> 00:05:43,986
Vic has worked
with major food distributors,
134
00:05:43,986 --> 00:05:46,589
while also owning and operating
his own successful restaurant.
135
00:05:48,657 --> 00:05:53,095
Andy's in debt $3 million
from this investment.
136
00:05:53,095 --> 00:05:55,364
Roger is Andy's manager.
137
00:05:55,364 --> 00:05:58,500
Now, he's not here tonight
but he also has no experience
138
00:05:58,500 --> 00:06:00,636
in food and beverage.
139
00:06:00,636 --> 00:06:05,074
Hmm, it's a good--
that's a good diet, Dr. Pepper.
140
00:06:05,074 --> 00:06:07,977
Their biggest business
is dart leagues.
141
00:06:07,977 --> 00:06:10,946
So imagine
with seven machines going,
142
00:06:10,946 --> 00:06:13,649
three or four teams
or people per machine,
143
00:06:13,649 --> 00:06:15,117
that's a full bar...
144
00:06:15,117 --> 00:06:16,418
-That's a full bar.
-...during dart season.
145
00:06:16,418 --> 00:06:18,087
It's super cool.
146
00:06:18,087 --> 00:06:20,656
Andy, he wants the community
to come to this bar.
147
00:06:20,656 --> 00:06:23,359
He doesn't want it to be driven
by the bowling center.
148
00:06:23,359 --> 00:06:25,094
He wants it to be
a freestanding bar.
149
00:06:25,094 --> 00:06:27,096
Now look at the front,
right now,
150
00:06:27,096 --> 00:06:29,598
the sign on the street
only says bowling center.
151
00:06:29,598 --> 00:06:31,767
And when you drive in,
you don't notice the bar.
152
00:06:31,767 --> 00:06:33,502
-Right.
-So it has no identity.
153
00:06:33,502 --> 00:06:35,104
So of course it's driven
by the bowling center...
154
00:06:35,104 --> 00:06:36,705
-Yeah.
-...because it doesn't stand
on its own.
155
00:06:36,705 --> 00:06:38,474
Right behind.
156
00:06:38,474 --> 00:06:39,608
There's Alex.
157
00:06:39,608 --> 00:06:41,443
She's the bar manager.
158
00:06:41,443 --> 00:06:43,045
You should always have
closed shoes
159
00:06:43,045 --> 00:06:44,380
when you're working
in the kitchen
160
00:06:44,380 --> 00:06:45,748
or behind the bar.
161
00:06:45,748 --> 00:06:47,082
If something falls
on your foot, glass,
162
00:06:47,082 --> 00:06:48,884
that's a liability right there.
163
00:06:48,884 --> 00:06:50,786
Why as her employer would never
allow that to happen?
164
00:06:50,786 --> 00:06:54,023
All right, My love,
$7.51 out of $10.
165
00:06:54,023 --> 00:06:57,926
Here is Amanda,
she's the bar supervisor.
166
00:06:57,926 --> 00:07:01,797
Now, this bar has one
station on it, Derrick.
167
00:07:01,797 --> 00:07:03,732
The whole room is not much
bigger than a bowling alley.
168
00:07:03,732 --> 00:07:05,100
No.
169
00:07:05,100 --> 00:07:07,503
A bar manager,
and the bar supervisor,
170
00:07:07,503 --> 00:07:10,639
and the general manager,
and then owner.
171
00:07:10,639 --> 00:07:12,074
This is--this is my, um,
172
00:07:12,074 --> 00:07:14,476
this is my first bar,
uh, experience.
173
00:07:14,476 --> 00:07:15,844
[laughter]
174
00:07:15,844 --> 00:07:18,080
-God bless our camper.
-Oh, I bet.
175
00:07:18,080 --> 00:07:20,149
There's Shannon.
176
00:07:20,149 --> 00:07:22,551
She's a snack bar employee.
177
00:07:22,551 --> 00:07:25,721
And there's Gary,
who's also a snack bar employee.
178
00:07:25,721 --> 00:07:28,557
Even though you got long hair
and you throw it back
in a ponytail...
179
00:07:28,557 --> 00:07:30,726
-Yeah.
-...you still need it
a little bit more covered
180
00:07:30,726 --> 00:07:32,761
because the hair
could still fall in the food.
181
00:07:32,761 --> 00:07:34,430
That don't look like
a kitchen guy.
182
00:07:34,430 --> 00:07:35,898
No, it doesn't.
183
00:07:35,898 --> 00:07:38,767
So for recon,
I got two on-air personalities
184
00:07:38,767 --> 00:07:42,471
from the number one
radio station KISS 103.5.
185
00:07:42,471 --> 00:07:44,907
So I got Mateo
who's an on-air personality
186
00:07:44,907 --> 00:07:47,109
and Stephanie
who's an on-air personality.
187
00:07:47,109 --> 00:07:49,511
NARRATOR: Jon's spies
enter Strikers,
188
00:07:49,511 --> 00:07:52,881
a small bar attached
to a massive bowling facility.
189
00:07:52,881 --> 00:07:55,918
Strikers features a short,
straight bar with one well,
190
00:07:55,918 --> 00:07:58,821
eight competitive dartboards,
and a large kitchen
191
00:07:58,821 --> 00:08:01,623
that connects the bar
to the lanes.
192
00:08:01,623 --> 00:08:03,659
Now, Stephanie was a bartender.
193
00:08:03,659 --> 00:08:05,561
She knows the business
inside out.
194
00:08:05,561 --> 00:08:08,163
And Mateo calls himself
bar crazy.
195
00:08:08,163 --> 00:08:09,965
He goes to bars all the time.
196
00:08:09,965 --> 00:08:13,235
So they should give us
a really good scope on this bar.
197
00:08:13,235 --> 00:08:14,570
Here's the menu for you guys.
198
00:08:14,570 --> 00:08:16,171
Cool, sweet.
199
00:08:16,171 --> 00:08:18,073
Shoot, do you remember
the name of that drink that--
200
00:08:18,073 --> 00:08:20,109
-it was like a--
-You always get
that purple thing.
201
00:08:20,109 --> 00:08:21,210
-I know it's like
a purple something...
-The Purple Viking?
202
00:08:21,210 --> 00:08:22,544
-Yeah.
-Purple Viking.
203
00:08:22,544 --> 00:08:23,879
-That sounds good.
-Okay.
204
00:08:23,879 --> 00:08:25,681
Can I go Moscow mule,
is that cool?
205
00:08:25,681 --> 00:08:27,683
-So we do, do a Moscow mule.
-Okay.
206
00:08:27,683 --> 00:08:29,685
We just don't have
the copper mugs.
207
00:08:29,685 --> 00:08:31,086
No, that's fine.
Yeah, yeah, yeah.
208
00:08:31,086 --> 00:08:32,988
-Okay. And then, um...
-He's not choosy.
209
00:08:32,988 --> 00:08:35,257
Yeah. I'm not trying
to steal the mug from you.
210
00:08:35,257 --> 00:08:37,860
So it's interesting.
She knows how to make
a Moscow mule.
211
00:08:37,860 --> 00:08:39,995
I think. But they don't have
the glassware for it.
212
00:08:39,995 --> 00:08:42,564
Okay, now, this was
the purple drink she asked for.
213
00:08:42,564 --> 00:08:44,133
That drink is not appetizing.
214
00:08:44,133 --> 00:08:45,701
Looks like dishwater.
215
00:08:45,701 --> 00:08:46,935
Yours just taste like syrup.
216
00:08:46,935 --> 00:08:47,936
-I know.
-It tastes like syrup.
217
00:08:47,936 --> 00:08:49,271
It's very sweet.
218
00:08:49,271 --> 00:08:50,839
It's getting
a little hard to drink.
219
00:08:50,839 --> 00:08:52,808
Unbalanced cocktails.
You lose money.
220
00:08:52,808 --> 00:08:54,009
Simple as that.
221
00:08:54,009 --> 00:08:55,010
Uh, I think I'll do the Philly.
222
00:08:55,010 --> 00:08:56,812
Okay.
223
00:08:56,812 --> 00:08:58,580
Okay. So what's going on
in the kitchen here?
224
00:08:58,580 --> 00:08:59,681
Let's listen to the kitchen.
225
00:09:00,916 --> 00:09:02,551
Look at him just chilling.
226
00:09:02,551 --> 00:09:04,787
-I just want a bowl.
-Well, stop it.
227
00:09:04,787 --> 00:09:06,889
It's interesting.
There's one type of person
who likes to work
228
00:09:06,889 --> 00:09:08,223
in a busy kitchen.
229
00:09:08,223 --> 00:09:09,958
And then there's a guy
like this,
230
00:09:09,958 --> 00:09:11,760
who works in a place
where he does not a thing.
231
00:09:11,760 --> 00:09:14,096
No, not at all.
232
00:09:14,096 --> 00:09:15,864
-There's no business here.
-No.
233
00:09:15,864 --> 00:09:17,833
If we didn't have
Mateo and Stephanie in it,
234
00:09:17,833 --> 00:09:19,568
there's two customers
in this place.
235
00:09:19,568 --> 00:09:21,703
There's more employees
than there are customers.
236
00:09:21,703 --> 00:09:23,705
Wait, how do they run this
like this?
237
00:09:23,705 --> 00:09:25,641
How do they keep it open
for so long?
238
00:09:25,641 --> 00:09:27,643
That's how you become
the jack of all trades.
239
00:09:27,643 --> 00:09:28,977
Oh, really?
240
00:09:28,977 --> 00:09:29,978
Is that a Philly?
241
00:09:29,978 --> 00:09:31,213
And a 300 burger.
242
00:09:31,213 --> 00:09:34,817
Oh, your favorite.
243
00:09:34,817 --> 00:09:39,321
-Okay. So talk to me about that
homemade-looking patty, Vic.
-Yeah.
244
00:09:39,321 --> 00:09:42,691
-It's frozen and it'll carry
a lot of water in the middle.
-Yeah.
245
00:09:42,691 --> 00:09:44,293
And then he's doing it
on a flat top too,
246
00:09:44,293 --> 00:09:47,129
so it's just gonna sear
and keep that water inside.
247
00:09:47,129 --> 00:09:50,032
What is this?
What the hell is that?
248
00:09:50,032 --> 00:09:53,235
Looks like tempura vegetable,
doesn't it almost?
249
00:09:53,235 --> 00:09:54,870
What is that?
250
00:09:54,870 --> 00:09:56,104
I couldn't tell you
what that was.
251
00:09:58,740 --> 00:10:00,042
That's the steak sandwich.
252
00:10:00,042 --> 00:10:01,610
How do you feel
about eating that?
253
00:10:01,610 --> 00:10:03,011
I wouldn't serve it to my dog.
254
00:10:03,011 --> 00:10:04,313
-Looks like a graham cracker.
-Exactly.
255
00:10:04,313 --> 00:10:06,882
Graham cracker.
256
00:10:06,882 --> 00:10:09,051
Okay. So what that is,
is that's the onions
257
00:10:09,051 --> 00:10:10,853
and everything for this.
258
00:10:10,853 --> 00:10:13,288
Hey, those are pretty
good when you make 'em right.
259
00:10:13,288 --> 00:10:15,724
Those are pretty good
when you make 'em right.
260
00:10:15,724 --> 00:10:19,228
That's a double ham,
hamburger, hamburger, ham.
261
00:10:19,228 --> 00:10:21,930
Kind of make them
look all pretty, right?
262
00:10:21,930 --> 00:10:23,665
I don't know about that.
263
00:10:23,665 --> 00:10:25,601
-So those cocktails
ain't flying over.
-No.
264
00:10:25,601 --> 00:10:26,969
So let's see how this food goes.
265
00:10:26,969 --> 00:10:29,271
-Thank you.
-Here's some au jus.
266
00:10:29,271 --> 00:10:30,873
Moment of truth, gentlemen.
267
00:10:30,873 --> 00:10:31,907
All right.
268
00:10:31,907 --> 00:10:33,075
[laughs]
269
00:10:35,344 --> 00:10:37,045
It's pretty dry.
270
00:10:37,045 --> 00:10:38,614
[indistinct chatter]
271
00:10:38,614 --> 00:10:41,884
Let me take off
some these onions.
272
00:10:41,884 --> 00:10:43,185
She's taking the frozen
vegetables
273
00:10:43,185 --> 00:10:44,219
off the sandwich, Jon.
274
00:10:44,219 --> 00:10:46,388
For $13, this is food?
275
00:10:46,388 --> 00:10:48,657
Okay. I'm good on that.
276
00:10:48,657 --> 00:10:50,092
[chuckles]
277
00:10:50,092 --> 00:10:51,727
He won't eat it.
Look at that patty.
278
00:10:53,228 --> 00:10:54,296
It's like a piece of leather.
279
00:10:54,296 --> 00:10:57,332
[intense music]
280
00:10:59,201 --> 00:11:02,070
[indistinct chatter]
281
00:11:02,070 --> 00:11:04,406
I just found
a little hair in this.
282
00:11:04,406 --> 00:11:05,941
-No, you didn't?
-I did.
283
00:11:05,941 --> 00:11:07,376
-It was just like--
-No, where?
284
00:11:07,376 --> 00:11:08,710
A little curly one.
I just went like this.
285
00:11:08,710 --> 00:11:09,745
I got rid of it.
286
00:11:11,747 --> 00:11:13,715
So she stopped eating
the sandwich
287
00:11:13,715 --> 00:11:15,284
because of a hair in her food.
288
00:11:15,284 --> 00:11:16,919
He won't eat that burger.
289
00:11:16,919 --> 00:11:18,086
It's a strikeout, guys.
290
00:11:18,086 --> 00:11:19,655
She hasn't drank her drink.
291
00:11:19,655 --> 00:11:20,956
He gave up on his.
292
00:11:20,956 --> 00:11:22,090
Complete fail.
293
00:11:22,090 --> 00:11:23,959
Fail! Fail! I'm going in.
294
00:11:23,959 --> 00:11:28,196
-Okay.
-No wonder why
Andy's in a hole of $3 million.
295
00:11:28,196 --> 00:11:29,998
[laughter]
296
00:11:29,998 --> 00:11:31,233
Get out of here.
297
00:11:31,233 --> 00:11:33,101
[intense music]
298
00:11:50,244 --> 00:11:52,713
-Andy?
-Hello.
299
00:11:52,713 --> 00:11:55,783
Uh, when Jon first walked in,
I saw this plaid suit,
300
00:11:55,783 --> 00:11:57,151
I'm like great looking suit.
301
00:11:57,151 --> 00:11:58,686
That's what I thought
immediately.
302
00:11:58,686 --> 00:11:59,787
And then you look back
and I'm like,
303
00:11:59,787 --> 00:12:01,122
I recognize him and I knew
304
00:12:01,122 --> 00:12:03,924
that we probably had,
uh, you know,
305
00:12:03,924 --> 00:12:05,760
a, a lickin' coming.
306
00:12:05,760 --> 00:12:07,061
-Hi, Andy.
-Good friends of mine, Mateo.
307
00:12:07,061 --> 00:12:08,696
-Mateo?
-Great to meet you. Yes.
308
00:12:08,696 --> 00:12:10,097
-And your Stephanie?
-I'm Stephanie.
309
00:12:10,097 --> 00:12:11,732
-Nice to meet you.
-Both from KISS Radio.
310
00:12:11,732 --> 00:12:13,267
-KISS Radio?
-I asked them to come here.
311
00:12:13,267 --> 00:12:15,002
-Okay.
-Right, and take a look
at the place
312
00:12:15,002 --> 00:12:17,004
-and sort of give me
an observation.
-Okay.
313
00:12:17,004 --> 00:12:18,706
First of all,
how was your drink?
The first drink you got?
314
00:12:18,706 --> 00:12:21,075
Um, it was--it was very sweet
Kool-Aid flavor.
315
00:12:21,075 --> 00:12:23,010
-Hmm.
-Okay. So you
wouldn't order it again?
316
00:12:23,010 --> 00:12:24,912
-I-I wouldn't.
-Okay.
317
00:12:24,912 --> 00:12:28,349
-Let's talk about your food.
-I did find a hair in my food.
318
00:12:28,349 --> 00:12:29,917
You've got a cook
cooking in the kitchen
319
00:12:29,917 --> 00:12:31,385
who has long hair, right?
320
00:12:31,385 --> 00:12:33,287
-Turn that on his head?
-No.
321
00:12:33,287 --> 00:12:35,823
No. Does it surprise you
that there's hair in her food?
322
00:12:35,823 --> 00:12:37,925
-No.
-There we go.
323
00:12:37,925 --> 00:12:39,293
She stopped eating because
there's hair on her food.
How is this?
324
00:12:39,293 --> 00:12:41,362
Uh, I didn't expect
the patties to be
325
00:12:41,362 --> 00:12:42,863
something out of a cafeteria.
326
00:12:45,266 --> 00:12:46,267
Do you mind holding that for me?
327
00:12:46,267 --> 00:12:47,334
Oh, yeah.
328
00:12:47,334 --> 00:12:49,403
Do you wanna eat that?
329
00:12:49,403 --> 00:12:52,273
-Um, no. I don't think so.
-No.
330
00:12:52,273 --> 00:12:54,108
This was a failure,
Steph, right? I mean...
331
00:12:54,108 --> 00:12:55,910
-Yeah.
-...if you were going out
tomorrow night
332
00:12:55,910 --> 00:12:57,211
after being here tonight,
would you come back here?
333
00:12:57,211 --> 00:12:58,813
-No.
-Would you, Mateo?
334
00:12:58,813 --> 00:13:00,214
-Definitely not.
-Okay.
335
00:13:00,214 --> 00:13:02,049
If we want the community
to come here,
336
00:13:02,049 --> 00:13:03,350
you got a lot of work to do.
I'm gonna go talk to Andy.
337
00:13:03,350 --> 00:13:05,085
-Thank you both.
-Yeah, absolutely.
338
00:13:05,085 --> 00:13:07,188
-Yeah. Thanks for coming.
-Let's go talk, Andy.
339
00:13:07,188 --> 00:13:08,989
This is not your business,
is it?
340
00:13:08,989 --> 00:13:10,724
No. I mean, it's my business,
but I don't know--
341
00:13:10,724 --> 00:13:11,959
-Yeah, but--
-I don't...
342
00:13:11,959 --> 00:13:13,360
-You don't know it?
-No.
343
00:13:13,360 --> 00:13:15,029
Little things that I see.
344
00:13:15,029 --> 00:13:16,363
-Oh, I'm sure.
-And I can see you're a rookie.
345
00:13:16,363 --> 00:13:18,232
-For example...
-Oh, yeah.
346
00:13:18,232 --> 00:13:19,767
Your bartenders are wearing
flip flops behind your bar.
347
00:13:19,767 --> 00:13:21,135
Okay.
348
00:13:21,135 --> 00:13:22,803
She can drop something,
cut her foot.
349
00:13:22,803 --> 00:13:24,471
-Not good.
-She can trip and fall.
350
00:13:24,471 --> 00:13:27,408
-So a real professional
wouldn't do that.
-Right.
351
00:13:27,408 --> 00:13:29,043
A professional would have
your cook in a hairnet,
352
00:13:29,043 --> 00:13:30,744
-he has a long hair.
-Oh, for sure.
353
00:13:30,744 --> 00:13:32,913
-The little things
are killing you.
-Yeah.
354
00:13:32,913 --> 00:13:34,949
Because you're in
a bowling business.
Revenues are through the roof.
355
00:13:34,949 --> 00:13:36,350
So this is boomtown.
356
00:13:36,350 --> 00:13:38,219
Your asset value
should be going up.
357
00:13:38,219 --> 00:13:40,387
-Your revenue
should be going up.
-Right.
358
00:13:40,387 --> 00:13:41,856
You should be building
new customers,
359
00:13:41,856 --> 00:13:43,457
exposing it to a new generation.
360
00:13:43,457 --> 00:13:45,492
All these things
should be working for you
361
00:13:45,492 --> 00:13:47,027
and you're not.
362
00:13:47,027 --> 00:13:48,495
-You don't know this business.
-Amen.
363
00:13:48,495 --> 00:13:50,297
And the ignorance
is killing you, buddy.
364
00:13:50,297 --> 00:13:52,032
-Oh, yeah.
-It's killing you.
365
00:13:52,032 --> 00:13:53,534
-It is.
-Okay. We got a lot
of work to do.
366
00:13:53,534 --> 00:13:55,135
I'm only here a few days,
but let's work hard.
367
00:13:55,135 --> 00:13:56,470
-Let's work aggressively.
-Yeah.
368
00:13:56,470 --> 00:13:58,172
And I will turn this around
for you.
369
00:13:58,172 --> 00:13:59,807
I will turn this
into something the community
370
00:13:59,807 --> 00:14:01,075
-would be proud to come to.
-Thank you.
371
00:14:01,075 --> 00:14:02,476
-Good night, Andy.
-Thanks, man.
372
00:14:02,476 --> 00:14:03,811
-Thanks for coming in.
-See you tomorrow.
373
00:14:03,811 --> 00:14:04,812
-See you tomorrow.
-Okay.
374
00:14:04,812 --> 00:14:06,413
Woo!
375
00:14:06,413 --> 00:14:11,151
Jon, he can see more,
um, as to what's going on here
376
00:14:11,151 --> 00:14:13,787
in two seconds
than I have for five years.
377
00:14:13,787 --> 00:14:16,290
You know,
I'm, I'm willing to step up,
378
00:14:16,290 --> 00:14:18,259
do whatever it takes
to get this thing back in order
379
00:14:18,259 --> 00:14:20,127
and I'm just hoping
that the, uh,
380
00:14:20,127 --> 00:14:22,863
the rest of the staff
can follow his footsteps
381
00:14:22,863 --> 00:14:24,932
and my footsteps
and make it happen.
382
00:14:24,932 --> 00:14:26,300
I also got yelled at
383
00:14:26,300 --> 00:14:27,334
because you're wearing
flip flops, too.
384
00:14:27,334 --> 00:14:28,836
Of course.
385
00:14:28,836 --> 00:14:30,371
-Come on, Alex.
-I know. I know.
386
00:14:30,371 --> 00:14:31,472
You're gonna cut--
she's gonna cut her foot open.
387
00:14:31,472 --> 00:14:33,274
And that's what I told them.
388
00:14:33,274 --> 00:14:34,942
I was like, "Hey, if I ever
cut something on my--
389
00:14:34,942 --> 00:14:36,944
I will not do workman's comp.
It's my own."
390
00:14:36,944 --> 00:14:39,280
Yeah, yeah, yeah, yeah.
391
00:14:41,348 --> 00:14:44,385
[upbeat music]
392
00:14:53,961 --> 00:14:57,197
Man, he walked in here.
My balls is getting smaller.
393
00:14:57,197 --> 00:14:59,400
It definitely gets up there.
394
00:14:59,400 --> 00:15:03,270
Andy seems
like a very nice guy,
who's very well-intended,
395
00:15:03,270 --> 00:15:05,005
put up millions of dollars
396
00:15:05,005 --> 00:15:06,974
but knows nothing
about this industry.
397
00:15:06,974 --> 00:15:09,276
It's difficult for me
to be angry at him.
398
00:15:09,276 --> 00:15:11,779
He's an investor,
not an operator.
399
00:15:15,449 --> 00:15:17,284
-Hi, everybody.
all: Hi.
400
00:15:17,284 --> 00:15:18,886
A little warm out there, huh?
401
00:15:18,886 --> 00:15:20,120
-It is warm.
-Ready to go to work?
402
00:15:20,120 --> 00:15:21,355
-Yup.
-Yeah. All right.
403
00:15:21,355 --> 00:15:22,456
Come on over.
Let's all talk.
404
00:15:22,456 --> 00:15:24,325
I wanna talk to the staff.
405
00:15:24,325 --> 00:15:26,360
I wanna talk to Roger.
He's the general manager.
406
00:15:26,360 --> 00:15:27,528
Hey there, Jon, Roger.
407
00:15:27,528 --> 00:15:29,463
Roger, nice to meet you.
408
00:15:29,463 --> 00:15:31,865
I wanna talk to the bar manager,
because there's no standards,
409
00:15:31,865 --> 00:15:33,334
there's no consistency,
410
00:15:33,334 --> 00:15:35,502
there's no operational
expertise here.
411
00:15:35,502 --> 00:15:38,205
They're not throwing a strike,
I'll tell you that.
412
00:15:38,205 --> 00:15:39,573
Nice to meet everybody.
413
00:15:39,573 --> 00:15:41,342
all: Nice to meet you.
414
00:15:41,342 --> 00:15:42,876
Andy, you got how much
invested in this business?
415
00:15:42,876 --> 00:15:44,278
Let everybody hear.
416
00:15:44,278 --> 00:15:47,881
Um, altogether
almost $3 million.
417
00:15:47,881 --> 00:15:50,050
$3 million.
Could you imagine?
418
00:15:50,050 --> 00:15:51,552
And you go to sleep every night
419
00:15:51,552 --> 00:15:53,253
that debt is probably one
420
00:15:53,253 --> 00:15:55,322
of the last thoughts
you have, right, Andy?
421
00:15:55,322 --> 00:15:56,991
Rog, he wakes up every morning
422
00:15:56,991 --> 00:15:59,159
thinking of that $3 million,
don't you?
423
00:15:59,159 --> 00:16:01,295
-Correct.
-How much you losing a month?
424
00:16:01,295 --> 00:16:05,099
Together probably 40,000 bucks.
425
00:16:05,099 --> 00:16:06,533
Okay.
426
00:16:06,533 --> 00:16:08,202
-So it's stressful, isn't it?
-Sure.
427
00:16:08,202 --> 00:16:09,403
To carry that kind of a debt?
428
00:16:09,403 --> 00:16:10,904
It's a--it's a burden for sure.
429
00:16:10,904 --> 00:16:12,373
It's tough.
430
00:16:12,373 --> 00:16:13,674
Well, my job is to elevate us
now, guys.
431
00:16:13,674 --> 00:16:15,509
-Got it.
-So what's your name?
432
00:16:15,509 --> 00:16:16,910
Amanda.
433
00:16:16,910 --> 00:16:18,112
Amanda, how long you been here?
434
00:16:18,112 --> 00:16:19,546
-Uh, since 2009.
-Long time.
435
00:16:19,546 --> 00:16:21,048
-Yes, sir.
-So you love this place?
436
00:16:21,048 --> 00:16:22,116
I love it.
437
00:16:22,116 --> 00:16:23,217
So what do you do here?
438
00:16:23,217 --> 00:16:24,618
I'm the bar supervisor.
439
00:16:24,618 --> 00:16:27,021
And what does
the bar supervisor do?
440
00:16:27,021 --> 00:16:29,356
I take care of the day-to-day
operations for the staffing
441
00:16:29,356 --> 00:16:32,226
and then just keep Alex apprised
of what's going on at night.
442
00:16:32,226 --> 00:16:33,293
Because I work nights,
she works days.
443
00:16:33,293 --> 00:16:34,294
Got you.
444
00:16:34,294 --> 00:16:35,462
So, Alex.
445
00:16:35,462 --> 00:16:37,164
-Hi.
-Hi.
446
00:16:37,164 --> 00:16:38,932
-What, what do you do?
-Uh, bar manager.
447
00:16:38,932 --> 00:16:40,234
Yeah.
And how long have you been here?
448
00:16:40,234 --> 00:16:41,969
Uh, ten years.
Eleven in December.
449
00:16:41,969 --> 00:16:43,937
Wow. Both of you have been here
a long, long time.
450
00:16:43,937 --> 00:16:46,206
-Uh-hmm.
-What are you doing
as bar manager?
451
00:16:46,206 --> 00:16:47,975
Um, I do the liquor order.
452
00:16:47,975 --> 00:16:49,510
Uh, I meet
with the distributors.
453
00:16:49,510 --> 00:16:52,346
I also try and get promo nights
happening in here.
454
00:16:52,346 --> 00:16:54,048
So what kind of promo nights
have you put in?
455
00:16:54,048 --> 00:16:56,650
Um, so we had a Jim Beam
Peach Nights.
456
00:16:56,650 --> 00:16:59,453
Uh, we had Lunazul [indistinct]
um, so pretty much liquor.
457
00:16:59,453 --> 00:17:01,121
But these are all promotions
458
00:17:01,121 --> 00:17:02,389
that the liquor distributor
brings you.
459
00:17:02,389 --> 00:17:03,424
-Yeah.
-Give me your promotion
460
00:17:03,424 --> 00:17:04,558
that didn't come to you.
461
00:17:06,326 --> 00:17:07,361
None.
462
00:17:08,996 --> 00:17:10,330
So you're not
a promotions manager.
463
00:17:10,330 --> 00:17:11,365
Don't fool yourself.
464
00:17:13,200 --> 00:17:14,668
-What's your name?
-Mike.
465
00:17:14,668 --> 00:17:16,103
-Mike, what do you do here?
-I bartend.
466
00:17:16,103 --> 00:17:17,371
Bartend?
467
00:17:17,371 --> 00:17:19,206
So if you made a margarita
for me
468
00:17:19,206 --> 00:17:20,474
and you made a margarita for me,
would they be the same?
469
00:17:20,474 --> 00:17:22,176
No.
470
00:17:22,176 --> 00:17:23,210
So we have another failure now.
471
00:17:23,210 --> 00:17:24,445
Promotion failure one.
472
00:17:24,445 --> 00:17:25,579
Yup.
473
00:17:25,579 --> 00:17:27,347
Same drink recipes, failure two.
474
00:17:27,347 --> 00:17:29,349
And how long have she been
your bar manager?
475
00:17:29,349 --> 00:17:30,617
Um, January.
476
00:17:30,617 --> 00:17:32,219
Six months.
477
00:17:32,219 --> 00:17:34,154
So you made her
bar manager, right?
478
00:17:34,154 --> 00:17:35,289
-Yes, sir.
-Your choice?
479
00:17:35,289 --> 00:17:36,523
Uh, it was a shared choice.
480
00:17:36,523 --> 00:17:37,658
-The owner and I.
-Okay.
481
00:17:37,658 --> 00:17:39,293
The two of you made that choice?
482
00:17:39,293 --> 00:17:40,761
-Yes, sir.
-Did you give her objectives?
483
00:17:40,761 --> 00:17:42,329
I don't think we gave her
clear objectives.
484
00:17:42,329 --> 00:17:44,431
I think we have.
I, I think when we--
485
00:17:44,431 --> 00:17:46,166
when we offered her the job,
486
00:17:46,166 --> 00:17:48,602
there was a very clear
bullet space outline.
487
00:17:48,602 --> 00:17:50,370
So do you feel
that she facilitated
488
00:17:50,370 --> 00:17:51,405
those objectives?
489
00:17:51,405 --> 00:17:53,207
No.
490
00:17:53,207 --> 00:17:55,275
You keep writing checks
because you're losing money.
491
00:17:55,275 --> 00:17:57,544
He's pouring one drink,
she's pouring another.
492
00:17:57,544 --> 00:17:59,646
No new promotions,
no new activity,
493
00:17:59,646 --> 00:18:01,515
only what comes
through the door.
494
00:18:01,515 --> 00:18:03,784
I see a complete lack
of assertiveness, Andy.
495
00:18:03,784 --> 00:18:06,520
So you're a failed bar manager.
496
00:18:06,520 --> 00:18:08,222
-But that was under your watch.
-It was.
497
00:18:08,222 --> 00:18:09,790
You knew these drinks
are inconsistent
498
00:18:09,790 --> 00:18:11,458
and how long have you been
running this place?
499
00:18:11,458 --> 00:18:12,793
Uh, two years now.
500
00:18:12,793 --> 00:18:15,529
What hours
do you typically work?
501
00:18:15,529 --> 00:18:18,665
Um, I usually work from 8:00
to 4:00 Monday through Friday.
502
00:18:18,665 --> 00:18:20,534
When is the bar busiest?
503
00:18:20,534 --> 00:18:22,469
Nighttime.
504
00:18:22,469 --> 00:18:25,038
It would haunt me to not be here
during prime hours of beverage.
505
00:18:25,038 --> 00:18:26,640
-Right.
-Right?
506
00:18:26,640 --> 00:18:28,475
It would haunt me not to see
those products come out
507
00:18:28,475 --> 00:18:30,377
and make sure they're right.
508
00:18:30,377 --> 00:18:33,080
It would haunt me not to see you
in a hair net or a hat.
509
00:18:33,080 --> 00:18:34,681
So do you have hairnets
in the kitchen?
510
00:18:34,681 --> 00:18:37,351
-Yes.
-Why don't you wear it?
511
00:18:37,351 --> 00:18:39,086
I forgot.
512
00:18:39,086 --> 00:18:41,054
You didn't forget.
You chose not to freaking do it.
513
00:18:41,054 --> 00:18:42,789
Which is illegal
with your hair length
514
00:18:42,789 --> 00:18:44,558
and there was hair in the food.
515
00:18:44,558 --> 00:18:45,826
And when they saw hair
in the food,
516
00:18:45,826 --> 00:18:47,461
-did it surprise you?
-No.
517
00:18:47,461 --> 00:18:50,097
You weren't here
to even see that.
518
00:18:50,097 --> 00:18:53,600
-So you expect him to fail?
-Yes.
519
00:18:53,600 --> 00:18:56,436
Andy, does that sound
like a great commitment
from your manager?
520
00:18:56,436 --> 00:18:58,372
I think Roger is here a lot.
521
00:18:58,372 --> 00:19:00,641
-Are you defending his failure?
-I don't think he's a failure.
522
00:19:00,641 --> 00:19:02,442
-He isn't here.
-But we--we're all...
523
00:19:02,442 --> 00:19:04,478
So you don't accept
that he's failing in here.
524
00:19:04,478 --> 00:19:05,779
He has no reason to change.
525
00:19:05,779 --> 00:19:08,649
I mean, I love--
I love the guy...
526
00:19:08,649 --> 00:19:10,517
I'm talking about a guy
who you've hired
527
00:19:10,517 --> 00:19:12,386
to run a food
and beverage operation.
528
00:19:12,386 --> 00:19:14,121
-Sure.
-Are the revenues good?
529
00:19:14,121 --> 00:19:15,656
Are the profits good?
530
00:19:15,656 --> 00:19:17,224
Is the product good?
531
00:19:17,224 --> 00:19:19,226
Is the staff well-trained?
532
00:19:19,226 --> 00:19:20,761
Is he failing in here?
533
00:19:20,761 --> 00:19:22,462
[intense music]
534
00:19:31,422 --> 00:19:32,756
Based on what we've seen
in the last day,
535
00:19:32,756 --> 00:19:33,824
yeah, I think so.
536
00:19:33,824 --> 00:19:35,526
Okay.
537
00:19:35,526 --> 00:19:39,063
Sometimes it's hard
to hear the truth
538
00:19:39,063 --> 00:19:42,132
and to hear that coming
from Andy, it was overwhelming.
539
00:19:42,132 --> 00:19:44,668
But I can take brute,
honest truth.
540
00:19:44,668 --> 00:19:46,670
And so I have a lot to prove
that I am the right
541
00:19:46,670 --> 00:19:48,305
general manager here.
542
00:19:48,305 --> 00:19:49,707
Okay. Let's get to work, guys.
543
00:19:49,707 --> 00:19:51,308
Let me get my experts in here.
544
00:19:51,308 --> 00:19:52,343
[chuckles]
545
00:19:54,411 --> 00:19:55,646
Hello, brother.
How are you?
546
00:19:55,646 --> 00:19:56,847
-Derrick.
-How you doing Jon?
547
00:19:56,847 --> 00:19:58,282
Good, buddy.
548
00:19:58,282 --> 00:19:59,583
Let me give you some good news.
549
00:19:59,583 --> 00:20:01,485
I use a product
called Partender.
550
00:20:01,485 --> 00:20:04,088
Partender is a beverage
inventory system.
551
00:20:04,088 --> 00:20:06,824
We compare what was sold
to what was consumed.
552
00:20:06,824 --> 00:20:10,194
Very often,
there's a huge gap in that.
553
00:20:10,194 --> 00:20:15,232
Over three days
we poured $2,550.
554
00:20:15,232 --> 00:20:18,669
We rang $2,237.
555
00:20:18,669 --> 00:20:22,439
It's probably the best numbers
that I've ever seen, Andy.
556
00:20:22,439 --> 00:20:24,375
It shows the honesty
of your staff
557
00:20:24,375 --> 00:20:25,809
and the intention of your staff.
558
00:20:25,809 --> 00:20:27,845
So, guys, were doing
some stuff right here.
559
00:20:27,845 --> 00:20:29,713
I don't want you to think
this is all negative.
560
00:20:29,713 --> 00:20:31,582
Now we need to get
the experience
561
00:20:31,582 --> 00:20:34,318
and knowledge up
to equal that intention, Rog,
562
00:20:34,318 --> 00:20:35,586
and we're on our way.
563
00:20:35,586 --> 00:20:36,720
-Yes, sir.
-Do you agree?
564
00:20:36,720 --> 00:20:37,855
-Yeah.
-You guys ready?
565
00:20:37,855 --> 00:20:39,490
-Yup.
-Absolutely.
566
00:20:39,490 --> 00:20:40,524
Okay, let's get to work, guys.
Let's do it.
567
00:20:42,493 --> 00:20:44,128
I think a kick
in the butt like this
568
00:20:44,128 --> 00:20:45,763
-is exactly what we need.
-We do.
569
00:20:56,407 --> 00:20:58,208
Yeah. That's--that was...
570
00:21:00,878 --> 00:21:02,346
Of course. Of course.
571
00:21:02,346 --> 00:21:03,580
Oh, man, she's--
572
00:21:03,580 --> 00:21:05,516
it's-it's-it's her identity.
573
00:21:05,516 --> 00:21:06,617
-This place is her identity.
-Yeah.
574
00:21:06,617 --> 00:21:07,684
I mean, I don't--
575
00:21:08,719 --> 00:21:10,320
Yeah. No.
576
00:21:11,889 --> 00:21:13,924
That whole thing is...
577
00:21:13,924 --> 00:21:15,359
totally just a plan.
578
00:21:15,359 --> 00:21:16,627
I deserve to ask him.
579
00:21:16,627 --> 00:21:19,463
[sobs] I just wanna go home.
580
00:21:19,463 --> 00:21:20,898
I can't do it.
581
00:21:20,898 --> 00:21:23,300
The meeting we had, um,
582
00:21:23,300 --> 00:21:24,668
a big eye-opener.
583
00:21:24,668 --> 00:21:27,938
I just can't handle
584
00:21:27,938 --> 00:21:29,373
all of that right now.
585
00:21:31,275 --> 00:21:34,578
I'm sad she's gonna miss
the experience of it.
586
00:21:34,578 --> 00:21:35,879
That was rough
because I've never been put
587
00:21:35,879 --> 00:21:37,881
in this situation before.
588
00:21:37,881 --> 00:21:40,284
I'd like to regroup,
and rebreathe,
589
00:21:40,284 --> 00:21:42,352
and re-center, and refocus.
590
00:21:43,520 --> 00:21:46,657
But I can't handle it.
591
00:21:46,657 --> 00:21:48,792
So that's why
I'm choosing to leave.
592
00:21:48,792 --> 00:21:51,829
[dramatic music]
593
00:21:56,200 --> 00:21:57,334
-How we doing?
-Good.
594
00:21:57,334 --> 00:21:58,735
-I'm good.
-Good.
595
00:21:58,735 --> 00:22:00,237
All right, so what I saw
from last night
596
00:22:00,237 --> 00:22:01,672
during recon was
597
00:22:01,672 --> 00:22:03,373
your most popular cocktail.
598
00:22:03,373 --> 00:22:05,642
It kinda looked
like a dump bucket.
599
00:22:05,642 --> 00:22:07,277
It--the color was off.
600
00:22:07,277 --> 00:22:08,712
It was too sweet.
And that's a big problem
601
00:22:08,712 --> 00:22:10,380
because that's your top seller,
right?
602
00:22:10,380 --> 00:22:11,515
-Right.
-And if you have a top seller,
603
00:22:11,515 --> 00:22:12,983
it can't be overpowered.
604
00:22:12,983 --> 00:22:14,952
It can't be too sweet.
It can't be too sour.
605
00:22:14,952 --> 00:22:16,887
There has to be a balance
with cocktails.
606
00:22:16,887 --> 00:22:19,823
Also, has to be simplistic
enough so you can make a few
607
00:22:19,823 --> 00:22:21,458
when you have a big crowd.
608
00:22:21,458 --> 00:22:23,460
So that's what Jon and I
want to focus on,
609
00:22:23,460 --> 00:22:25,229
on these cocktails
is make it as simple,
610
00:22:25,229 --> 00:22:26,363
but as lucrative
611
00:22:26,363 --> 00:22:27,731
and as gorgeous as possible.
612
00:22:27,731 --> 00:22:29,533
-All right? So...
-Yeah.
613
00:22:29,533 --> 00:22:30,968
...with that, we're gonna be
making a new cocktail.
614
00:22:30,968 --> 00:22:33,303
Start off is going to be
the Dirty Shirley.
615
00:22:33,303 --> 00:22:34,738
So, we get our tins,
616
00:22:34,738 --> 00:22:37,241
two-fourths the ounce
of lemon juice,
617
00:22:37,241 --> 00:22:39,209
then a shade of grenadine,
618
00:22:40,711 --> 00:22:43,313
and then two ounces
of your vodka.
619
00:22:45,516 --> 00:22:47,317
Take your tin, seal.
620
00:22:48,285 --> 00:22:50,487
[upbeat music]
621
00:22:50,487 --> 00:22:52,389
That's so pretty.
622
00:22:52,389 --> 00:22:54,491
Top with lemon lime.
623
00:22:54,491 --> 00:22:57,861
And that, ladies and gentlemen,
is the Dirty Shirley.
624
00:22:57,861 --> 00:23:00,264
-Hello, everyone.
all: Hi.
625
00:23:00,264 --> 00:23:02,833
One of the big issues last night
was hair in the food.
626
00:23:02,833 --> 00:23:04,301
So from here on out, man,
627
00:23:04,301 --> 00:23:05,502
just make me a promise
628
00:23:05,502 --> 00:23:07,437
from kitchen guy to kitchen guy.
629
00:23:07,437 --> 00:23:09,373
-We either go hairnet or hat.
-Hat.
630
00:23:09,373 --> 00:23:11,375
You're going for fashion
and safety.
631
00:23:11,375 --> 00:23:12,843
Fair enough.
632
00:23:12,843 --> 00:23:14,444
Okay.
633
00:23:14,444 --> 00:23:16,413
I'm gonna change
your burger right now,
634
00:23:16,413 --> 00:23:18,382
and we're gonna call it
the Strikeout Burger.
635
00:23:18,382 --> 00:23:20,684
Okay? We're gonna toast the bun,
636
00:23:20,684 --> 00:23:21,818
use your Angus.
637
00:23:21,818 --> 00:23:23,520
It's not much more per pound
638
00:23:23,520 --> 00:23:25,055
and you can get
a couple more bucks for it
639
00:23:25,055 --> 00:23:27,024
when you use that word
on the menu.
640
00:23:27,024 --> 00:23:28,825
I'm gonna drop some fries...
641
00:23:32,663 --> 00:23:34,531
garlic aioli,
642
00:23:34,531 --> 00:23:36,567
on the bottom,
643
00:23:36,567 --> 00:23:38,569
a little American cheese...
644
00:23:40,470 --> 00:23:42,506
onto the aioli,
645
00:23:42,506 --> 00:23:44,341
cool butter leaf lettuce,
646
00:23:44,341 --> 00:23:46,843
some nice thick cut tomato,
647
00:23:46,843 --> 00:23:48,011
a little bit of red onion...
648
00:23:50,047 --> 00:23:53,317
and some crispy pepper bacon
on top.
649
00:23:53,317 --> 00:23:54,885
One more round of aioli...
650
00:23:56,954 --> 00:23:59,656
fries are done.
651
00:23:59,656 --> 00:24:03,026
Guys, everybody takes photos
of their food now,
652
00:24:03,026 --> 00:24:05,662
but it's only advertising
for yourself.
653
00:24:06,730 --> 00:24:10,067
[tense music]
654
00:24:10,067 --> 00:24:11,602
-Hi.
-Hello.
655
00:24:11,602 --> 00:24:12,970
-Hi.
-Hi.
656
00:24:12,970 --> 00:24:14,771
I hear we hit
a little fallout, Andy?
657
00:24:14,771 --> 00:24:16,473
-Yes, sir.
-What happened?
658
00:24:16,473 --> 00:24:20,377
Um, Alex was just
not feeling good physically
659
00:24:20,377 --> 00:24:22,579
after the initial encounter
today.
660
00:24:22,579 --> 00:24:24,715
And so she decided to go home
661
00:24:24,715 --> 00:24:26,416
and get feeling better.
662
00:24:26,416 --> 00:24:27,718
This is a pressure business.
663
00:24:27,718 --> 00:24:29,052
-Right.
-People get angry,
664
00:24:29,052 --> 00:24:30,487
things fall apart.
665
00:24:30,487 --> 00:24:31,989
-It gets intense. Right?
-Yes.
666
00:24:31,989 --> 00:24:33,824
Okay. It can be very intense.
667
00:24:33,824 --> 00:24:36,960
Is a bar the right environment
for that type of person?
668
00:24:36,960 --> 00:24:38,996
But, you know, that's water
under the bridge.
669
00:24:38,996 --> 00:24:40,797
The question is, Roger,
three days from now,
670
00:24:40,797 --> 00:24:43,367
if she tries to come back,
she's not trained,
671
00:24:43,367 --> 00:24:45,369
she doesn't know
our new standards.
672
00:24:45,369 --> 00:24:46,870
Probably you should be
the manager
673
00:24:46,870 --> 00:24:48,939
and she should be
the supervisor.
674
00:24:48,939 --> 00:24:50,674
So that's your decision.
675
00:24:51,642 --> 00:24:52,709
Okay, enough said.
676
00:24:52,709 --> 00:24:53,877
-Okay.
-Okay?
677
00:24:53,877 --> 00:24:55,145
We have a stress test tonight.
678
00:24:55,145 --> 00:24:56,580
-Okay. We ready?
-Yes, sir.
679
00:24:56,580 --> 00:24:57,781
-Let's do it.
-All right.
680
00:24:59,916 --> 00:25:01,885
[tense music]
681
00:25:01,885 --> 00:25:02,919
-Hey.
-Hey.
682
00:25:02,919 --> 00:25:04,421
Welcome to Strikers Bar.
683
00:25:04,421 --> 00:25:05,989
-Come on in.
-Howdy, howdy.
684
00:25:05,989 --> 00:25:07,491
-Welcome to Strikers Bar.
-It's great to see you.
685
00:25:07,491 --> 00:25:08,859
It's good to see you
again, guys.
686
00:25:08,859 --> 00:25:10,694
Here's our select menu
for the evening.
687
00:25:10,694 --> 00:25:12,696
These are the drinks
we are offering tonight.
688
00:25:12,696 --> 00:25:13,997
-I'm gonna do the Strikeout.
-Okay.
689
00:25:13,997 --> 00:25:16,033
Two strikeouts, two turkeys,
690
00:25:16,033 --> 00:25:17,801
Yeah, I'll do the Strikeout.
691
00:25:17,801 --> 00:25:19,503
Perfect. I'll get this in
for guys.
692
00:25:19,503 --> 00:25:21,471
-Okay. Thank you.
-All right. First two.
693
00:25:21,471 --> 00:25:23,740
[dramatic music]
694
00:25:25,575 --> 00:25:27,511
Okay. Drinks are starting
to come out from the bar.
695
00:25:27,511 --> 00:25:28,945
Speed is coming together.
696
00:25:28,945 --> 00:25:30,514
I think we're off
to a pretty good start.
697
00:25:32,082 --> 00:25:34,451
Okay, first order in.
698
00:25:34,451 --> 00:25:35,485
What you got?
699
00:25:35,485 --> 00:25:36,953
Two Strikeout Burgers.
700
00:25:36,953 --> 00:25:39,556
Okay, order in,
more Strikeout Burgers.
701
00:25:40,624 --> 00:25:41,992
-One or two?
-One.
702
00:25:41,992 --> 00:25:43,460
It's wrong.
703
00:25:44,528 --> 00:25:46,596
All right.
704
00:25:46,596 --> 00:25:48,598
-So what happened there?
-I missed pouring the--
705
00:25:48,598 --> 00:25:50,000
this first one.
706
00:25:50,000 --> 00:25:51,735
-Redo.
-Okay.
707
00:25:51,735 --> 00:25:53,070
Guys, I'm sorry about the delay.
708
00:25:53,070 --> 00:25:54,671
I don't know if you noticed,
709
00:25:54,671 --> 00:25:55,806
but everybody walked in
the same time.
710
00:25:55,806 --> 00:25:56,940
How many drinks have they done?
711
00:25:56,940 --> 00:25:58,608
Uh, so far three.
712
00:25:58,608 --> 00:26:00,110
-Three drinks? Okay.
-So far three.
713
00:26:00,110 --> 00:26:02,079
So we have some balloons
over here, everybody.
714
00:26:02,079 --> 00:26:04,915
Every time they make a mistake,
I'm popping a balloon.
715
00:26:04,915 --> 00:26:06,683
I'm popping three now.
716
00:26:06,683 --> 00:26:08,151
Once I pop 10,
717
00:26:08,151 --> 00:26:09,686
we shut down.
718
00:26:09,686 --> 00:26:11,221
Nobody gets any more drinks
or food.
719
00:26:11,221 --> 00:26:13,423
Blame it on them, not me.
720
00:26:14,224 --> 00:26:18,528
One, two, three.
721
00:26:18,528 --> 00:26:20,797
Seven left, guys, let's not make
any more mistakes.
722
00:26:20,797 --> 00:26:22,199
Come on.
723
00:26:22,199 --> 00:26:23,533
Give 'em an ice
in that glass, too.
724
00:26:23,533 --> 00:26:24,568
Oh.
725
00:26:26,670 --> 00:26:27,971
Hey, how are we doing?
The burgers look good.
726
00:26:27,971 --> 00:26:29,539
Burgers look great.
Look at that.
727
00:26:29,539 --> 00:26:30,907
-Yeah.
-Compared to what they had.
728
00:26:30,907 --> 00:26:32,008
Yeah. That's a nice
juicy burger.
729
00:26:32,008 --> 00:26:33,076
That's not gray meat.
730
00:26:33,076 --> 00:26:35,178
Gary, redemption, buddy.
731
00:26:35,178 --> 00:26:36,480
Thank you.
732
00:26:36,480 --> 00:26:38,014
[tense music]
733
00:26:38,014 --> 00:26:39,950
Come on, we got to move.
734
00:26:39,950 --> 00:26:42,085
All the way upside down.
Upside down.
735
00:26:42,085 --> 00:26:43,854
What's going on?
We've hit a roadblock here.
736
00:26:43,854 --> 00:26:44,988
We have three cocktails
have been thrown out,
737
00:26:44,988 --> 00:26:46,156
since you've been gone.
738
00:26:46,156 --> 00:26:48,024
-Three more.
-Uh-oh.
739
00:26:49,626 --> 00:26:50,794
[balloon popping]
740
00:26:52,662 --> 00:26:53,764
Uh-oh is right, guys.
741
00:26:53,764 --> 00:26:55,699
We're now down to four.
742
00:26:55,699 --> 00:26:57,734
No more mistakes.
743
00:26:57,734 --> 00:26:59,770
Where's Roger? I don't know
how to put stuff in the system.
744
00:26:59,770 --> 00:27:00,904
I need him right now.
745
00:27:00,904 --> 00:27:02,939
It doesn't specify, though.
746
00:27:02,939 --> 00:27:05,876
I-I think they're literally
numbering them like this.
747
00:27:05,876 --> 00:27:07,711
Like, one, two, three.
748
00:27:07,711 --> 00:27:09,646
Yeah, I'll just call out
their name. It's either--
749
00:27:09,646 --> 00:27:11,047
Well, they're not putting names
on now.
750
00:27:11,047 --> 00:27:13,950
-They're not?
-It just says table three.
751
00:27:13,950 --> 00:27:15,719
And then you know
where those are going?
752
00:27:15,719 --> 00:27:17,120
Yes.
753
00:27:17,120 --> 00:27:20,157
Anybody in the table
who has a drink?
754
00:27:20,157 --> 00:27:22,626
You guys got two drinks?
In the back there?
755
00:27:22,626 --> 00:27:25,595
-Were you guys
the first to order?
-No, no.
756
00:27:25,595 --> 00:27:28,198
-No logic to this.
-One with onions,
one without onions?
757
00:27:28,198 --> 00:27:30,700
-No. They both have onions.
-But there were some couple
of hams and cheeses
758
00:27:30,700 --> 00:27:31,868
-and stuff with it.
-Yeah, I know.
759
00:27:31,868 --> 00:27:33,737
Boom. How many you making?
760
00:27:33,737 --> 00:27:34,805
Two.
761
00:27:34,805 --> 00:27:36,072
Throw it up.
762
00:27:36,072 --> 00:27:37,174
-God. Christ.
-Over poured.
763
00:27:37,174 --> 00:27:38,642
Jon, one more. Come on.
764
00:27:38,642 --> 00:27:39,843
One more.
765
00:27:39,843 --> 00:27:41,745
One more down the drink.
766
00:27:42,879 --> 00:27:44,748
Three left.
767
00:27:44,748 --> 00:27:46,183
We had two Strikeouts.
768
00:27:46,183 --> 00:27:47,317
-Yeah, we have three.
-We have three.
769
00:27:47,317 --> 00:27:48,885
-We have three.
-Three?
770
00:27:48,885 --> 00:27:50,253
This is table five?
771
00:27:50,253 --> 00:27:51,254
-Yes, all this, drinks--
-All of this?
772
00:27:51,254 --> 00:27:52,255
-Yes.
-Okay.
773
00:27:52,255 --> 00:27:53,857
What's going on here?
774
00:27:53,857 --> 00:27:54,891
Well, we ordered three
of the same thing
775
00:27:54,891 --> 00:27:56,960
but we only got two.
776
00:27:56,960 --> 00:27:58,662
Guys, we're getting
incomplete orders
777
00:27:58,662 --> 00:28:00,096
coming out to tables.
778
00:28:00,096 --> 00:28:02,566
One more.
What's your favorite color?
779
00:28:02,566 --> 00:28:04,334
-Yellow.
-Yellow.
780
00:28:04,334 --> 00:28:06,236
Two more balloons
and we're done.
781
00:28:06,236 --> 00:28:07,237
[tense music]
782
00:28:11,867 --> 00:28:13,269
Guys, we're getting
incomplete orders
783
00:28:13,269 --> 00:28:15,004
coming out to tables.
784
00:28:15,004 --> 00:28:17,273
One more.
What's your favorite color?
785
00:28:17,273 --> 00:28:19,108
-Yellow.
-Yellow.
786
00:28:19,108 --> 00:28:21,010
Two more balloons
and we're done.
787
00:28:21,010 --> 00:28:23,312
-Table five, Shirley?
-Yes.
788
00:28:23,312 --> 00:28:24,680
You know,
I hate to do this to you.
789
00:28:24,680 --> 00:28:25,815
-Yeah.
-Don't do it.
790
00:28:26,816 --> 00:28:27,883
You over poured.
791
00:28:30,319 --> 00:28:32,088
We're down to one balloon.
792
00:28:33,889 --> 00:28:35,224
No more mistakes.
793
00:28:36,626 --> 00:28:37,793
Where's my table five drinks?
794
00:28:37,793 --> 00:28:39,195
I'm working on them, sir.
795
00:28:39,195 --> 00:28:40,730
Well, we're down
to the last balloon.
796
00:28:40,730 --> 00:28:42,064
There's been a lot of mistakes.
797
00:28:42,064 --> 00:28:43,666
These guys have drinks,
but no food.
798
00:28:43,666 --> 00:28:45,768
No table is completely right.
799
00:28:45,768 --> 00:28:47,103
Drinks down the drain.
800
00:28:47,103 --> 00:28:49,071
Out of ten balloons,
we got one left.
801
00:28:49,071 --> 00:28:50,873
It all comes down to this.
802
00:28:50,873 --> 00:28:52,241
I wonder how long they can last
803
00:28:52,241 --> 00:28:54,210
before screwing up
the next thing.
804
00:28:54,210 --> 00:28:56,846
-Talk to me, my sister.
-Needs to be cut in half.
805
00:28:56,846 --> 00:28:58,914
Okay. Simple.
806
00:28:58,914 --> 00:29:00,883
Simple, simple,
cut in half, honey.
807
00:29:00,883 --> 00:29:02,351
Not a bad reason
for the food to come back
808
00:29:02,351 --> 00:29:03,719
to the kitchen, right?
809
00:29:03,719 --> 00:29:05,588
Come on, we got to move.
810
00:29:05,588 --> 00:29:08,658
[tense music]
811
00:29:08,658 --> 00:29:10,826
You over poured that tequila.
812
00:29:10,826 --> 00:29:11,861
Yeah.
813
00:29:12,928 --> 00:29:15,631
Jon. Jon, that's it. That's it.
814
00:29:15,631 --> 00:29:17,299
Sorry, everybody.
815
00:29:19,702 --> 00:29:21,671
That's it.
816
00:29:21,671 --> 00:29:24,006
Roger, we don't have
table numbers and stall numbers.
817
00:29:24,006 --> 00:29:25,941
Our systems behind the bar
aren't working.
818
00:29:25,941 --> 00:29:29,111
It's chaos. Is this the way
a bar should run?
819
00:29:29,111 --> 00:29:30,246
-No.
-No.
820
00:29:30,246 --> 00:29:32,381
So this is a major failure.
821
00:29:32,381 --> 00:29:34,083
So I've seen what I need to see.
822
00:29:34,083 --> 00:29:35,184
We're sorry. We love you.
823
00:29:35,184 --> 00:29:36,252
Please come back.
824
00:29:36,252 --> 00:29:37,720
I apologize for delays.
825
00:29:37,720 --> 00:29:39,689
Uh, we would love to have
826
00:29:39,689 --> 00:29:41,657
another opportunity
to impress you.
827
00:29:41,657 --> 00:29:42,925
Come back in two nights.
828
00:29:42,925 --> 00:29:44,193
-We'll do it right.
-Okay.
829
00:29:44,193 --> 00:29:46,162
-Love you guys.
-[applause]
830
00:29:50,700 --> 00:29:53,302
[upbeat music]
831
00:29:58,741 --> 00:29:59,975
-How are we doing?
all: Good.
832
00:29:59,975 --> 00:30:01,310
-Good?
-Yeah.
833
00:30:01,310 --> 00:30:03,345
All right.
So, I saw a lot of things
834
00:30:03,345 --> 00:30:05,081
happened last night,
and, you know,
there was a lot of heart.
835
00:30:05,081 --> 00:30:07,183
Today's training,
I wanna focus on consistency.
836
00:30:07,183 --> 00:30:09,952
The passion is there. We need
to work on the skill set.
837
00:30:09,952 --> 00:30:11,654
Andy, tell me what you saw.
838
00:30:11,654 --> 00:30:13,155
We didn't have
the right systems in place.
839
00:30:13,155 --> 00:30:14,223
We had one POS.
840
00:30:14,223 --> 00:30:15,991
Major backlog.
841
00:30:15,991 --> 00:30:17,193
And Amanda, how did you feel?
842
00:30:17,193 --> 00:30:19,061
Um, it-it was a lot last night.
843
00:30:19,061 --> 00:30:20,730
Uh, it was a lot overwhelming.
844
00:30:20,730 --> 00:30:23,332
So, we have a lot of work
that we have to do
845
00:30:23,332 --> 00:30:25,134
because you guys have the heart.
846
00:30:25,134 --> 00:30:27,169
You just need to get
the, you know,
847
00:30:27,169 --> 00:30:29,138
know how
to do it to make it right.
848
00:30:29,138 --> 00:30:30,940
-All right, you guys ready?
-All right. Let's do it.
849
00:30:30,940 --> 00:30:32,742
So the first cocktail,
we're gonna be making a nice,
850
00:30:32,742 --> 00:30:34,977
nice, nice Boozy Milkshake.
851
00:30:34,977 --> 00:30:37,446
So we're gonna start off
with our huckleberry jam,
852
00:30:37,446 --> 00:30:39,281
bar spoon malted milk,
853
00:30:39,281 --> 00:30:41,784
two ounces of beverage milk,
854
00:30:41,784 --> 00:30:43,686
a half ounce of creme de cacao,
855
00:30:43,686 --> 00:30:47,156
and then we're gonna do
two scoops of ice cream.
856
00:30:47,156 --> 00:30:49,859
We're gonna go
a little bourbon,
an ounce and a half,
857
00:30:49,859 --> 00:30:51,393
and the Restaurant Supply
858
00:30:51,393 --> 00:30:53,362
gave us this countertop
milkshake mixer,
859
00:30:53,362 --> 00:30:55,965
we're gonna put this inside
of a nice milkshake glass,
860
00:30:55,965 --> 00:30:59,168
give a little bit
of whipped creme, not too much.
861
00:30:59,168 --> 00:31:01,403
And then we're gonna add a nice
little drizzle on top of that,
862
00:31:01,403 --> 00:31:03,139
and a churro,
863
00:31:03,139 --> 00:31:05,341
and then naturally
the straw goes behind.
864
00:31:05,341 --> 00:31:08,110
And that, ladies and gentlemen,
is the Boozy Milkshake.
865
00:31:12,014 --> 00:31:13,716
Let's get these straws out.
866
00:31:13,716 --> 00:31:15,084
Let me know how it tastes.
867
00:31:15,084 --> 00:31:16,485
What do you think?
868
00:31:16,485 --> 00:31:18,120
-Spot on.
-Yeah.
869
00:31:18,120 --> 00:31:19,188
All right. So we have
a lot of work to do.
870
00:31:19,188 --> 00:31:20,422
We have a lot of training.
871
00:31:20,422 --> 00:31:21,657
-Let's get to it.
-Absolutely.
872
00:31:23,859 --> 00:31:27,196
[upbeat music]
873
00:31:33,102 --> 00:31:35,137
Last night's stress test
did not do well.
874
00:31:35,137 --> 00:31:37,873
Let's face it, those 10 balloons
popped a lot quicker
875
00:31:37,873 --> 00:31:39,008
than I thought they would.
876
00:31:39,008 --> 00:31:40,810
Andy's a great guy.
877
00:31:40,810 --> 00:31:42,511
Roger could be a great leader.
878
00:31:42,511 --> 00:31:44,814
But I need to talk to them
about their plan.
879
00:31:44,814 --> 00:31:47,183
Who's gonna run this bar
and how they move forward?
880
00:31:47,183 --> 00:31:48,284
Well, how are you both?
881
00:31:48,284 --> 00:31:49,852
-Good.
-Good.
882
00:31:49,852 --> 00:31:51,220
What do you think of this week?
883
00:31:51,220 --> 00:31:52,521
I've got, like,
mixed emotions, right?
884
00:31:52,521 --> 00:31:54,056
When you walked
in the first day,
885
00:31:54,056 --> 00:31:55,090
just having somebody
886
00:31:55,090 --> 00:31:56,926
that has 30 years plus
887
00:31:56,926 --> 00:31:58,527
of hospitality knowledge,
888
00:31:58,527 --> 00:32:01,363
coming in to help
our-our struggling little bar.
889
00:32:01,363 --> 00:32:03,532
That was amazing.
And then, the next day,
890
00:32:03,532 --> 00:32:06,235
obviously, that was a tough day,
you know, and...
891
00:32:06,235 --> 00:32:07,937
-Yeah.
-a lot of that stuff
892
00:32:07,937 --> 00:32:10,105
is legit, warranted.
893
00:32:10,105 --> 00:32:11,473
We need to hear it. And, well--
894
00:32:11,473 --> 00:32:13,242
It's still painful.
895
00:32:13,242 --> 00:32:14,977
It's still been an incredible
learning experience.
896
00:32:14,977 --> 00:32:16,779
So, Roger, when you look
at the business
897
00:32:16,779 --> 00:32:19,014
and what we went through
during stress test and such,
898
00:32:19,014 --> 00:32:21,250
what are the big lessons
you've had this week?
899
00:32:21,250 --> 00:32:24,553
The stress test really point out
a lot of flaws in the system.
900
00:32:24,553 --> 00:32:26,889
We've never done service
at a table.
901
00:32:26,889 --> 00:32:28,524
If you were sitting
at the bar counter,
902
00:32:28,524 --> 00:32:30,226
you got served.
903
00:32:30,226 --> 00:32:32,294
If you were at a table,
you got forgotten,
904
00:32:32,294 --> 00:32:34,129
your tickets
were placed over here.
905
00:32:34,129 --> 00:32:36,332
I think it's something operation
will figure out together
906
00:32:36,332 --> 00:32:38,367
with-with, you know, setting up
the right floor plans
907
00:32:38,367 --> 00:32:40,035
with table numbers,
seat numbers,
908
00:32:40,035 --> 00:32:41,503
and putting the right systems
in place.
909
00:32:41,503 --> 00:32:43,038
I'm gonna tell you
a couple of things
910
00:32:43,038 --> 00:32:44,840
that really surprised me
this week.
911
00:32:44,840 --> 00:32:46,342
Gary...
912
00:32:46,342 --> 00:32:47,543
really stepped up.
913
00:32:47,543 --> 00:32:49,178
He was clean. He was organized.
914
00:32:49,178 --> 00:32:50,312
-Every plate looked good.
-Food was great.
915
00:32:50,312 --> 00:32:51,847
The food was fantastic.
916
00:32:51,847 --> 00:32:53,215
-Your bartenders, honestly...
-Yeah.
917
00:32:53,215 --> 00:32:54,516
...Rog, they were better
than I thought
918
00:32:54,516 --> 00:32:56,252
-they would have been.
-Oh, really?
919
00:32:56,252 --> 00:32:57,953
Yeah. I think there's a lot
of potential there.
920
00:32:57,953 --> 00:32:59,288
If we set them up
with the right workstations,
921
00:32:59,288 --> 00:33:01,090
-I think they'll perform well.
-Good.
922
00:33:01,090 --> 00:33:03,893
As you assess your management
choices down the road,
923
00:33:03,893 --> 00:33:06,028
I know loyalty
is important to you.
924
00:33:06,028 --> 00:33:07,263
Nobody has to lose their jobs.
925
00:33:07,263 --> 00:33:09,164
I'm not suggesting that.
926
00:33:09,164 --> 00:33:12,868
But what if you presented
to the staff, Alex included,
927
00:33:12,868 --> 00:33:14,970
we're gonna bring in
a really good manager, Alex,
928
00:33:14,970 --> 00:33:16,438
somebody who can teach you.
929
00:33:16,438 --> 00:33:18,173
Somebody who's gonna
energize this place,
930
00:33:18,173 --> 00:33:20,009
teach you all the things
Taffer talked about
931
00:33:20,009 --> 00:33:21,343
that you didn't know,
932
00:33:21,343 --> 00:33:23,178
and really elevate this place
933
00:33:23,178 --> 00:33:25,014
and create
an exciting atmosphere.
934
00:33:25,014 --> 00:33:26,482
She would embrace that,
wouldn't she?
935
00:33:26,482 --> 00:33:28,384
I think so. I--
because she's a really,
936
00:33:28,384 --> 00:33:29,985
really good bartender.
937
00:33:29,985 --> 00:33:31,253
Her struggle
is the management side.
938
00:33:31,253 --> 00:33:32,922
To meet your objective
939
00:33:32,922 --> 00:33:34,456
and to come through
for this community,
940
00:33:34,456 --> 00:33:36,225
don't you want the best manager
941
00:33:36,225 --> 00:33:37,893
-you can find?
-Of course.
942
00:33:37,893 --> 00:33:39,528
In order for me
to be successful,
943
00:33:39,528 --> 00:33:41,563
you-you surround yourself
with successful people.
944
00:33:41,563 --> 00:33:43,465
So you have some talking to do.
945
00:33:43,465 --> 00:33:45,334
You guys are too good
946
00:33:45,334 --> 00:33:47,069
and your mission is too noble...
947
00:33:47,069 --> 00:33:48,504
-Yeah. Right.
-...for this community.
948
00:33:48,504 --> 00:33:51,140
To not have the best
you can find.
949
00:33:51,140 --> 00:33:52,641
-Fair enough?
-Yeah.
950
00:33:52,641 --> 00:33:54,143
All right, guys,
I'm out of here.
951
00:33:54,143 --> 00:33:55,945
-I got a lot of work to do.
-Okay.
952
00:33:55,945 --> 00:33:57,579
I don't know who would be
better to tell us
953
00:33:57,579 --> 00:34:00,482
how to make this thing sing
the way it should.
954
00:34:00,482 --> 00:34:02,484
Whoever ends up
in that bar manager role,
955
00:34:02,484 --> 00:34:03,919
I'm gonna do a better job
956
00:34:03,919 --> 00:34:05,087
mentoring and ensuring
957
00:34:05,087 --> 00:34:06,655
that they have what they need,
958
00:34:06,655 --> 00:34:08,891
and the--and their systems
are in place
959
00:34:08,891 --> 00:34:10,559
to be able
to be more consistent
960
00:34:10,559 --> 00:34:12,361
and deliver value.
961
00:34:12,361 --> 00:34:13,395
Good stuff, man.
962
00:34:14,897 --> 00:34:18,400
[upbeat music]
963
00:34:35,217 --> 00:34:38,253
[cheers and applause]
964
00:34:39,355 --> 00:34:40,656
Hello.
965
00:34:40,656 --> 00:34:42,224
-There he is.
-There he is.
966
00:34:42,224 --> 00:34:43,392
How are you, buddy?
967
00:34:43,392 --> 00:34:45,027
-I'm so excited.
-Are you?
968
00:34:45,027 --> 00:34:46,528
Out of my mind. Excited.
969
00:34:46,528 --> 00:34:48,097
This has been a good week
for you, hasn't it?
970
00:34:48,097 --> 00:34:49,965
This has. Incredible week.
971
00:34:49,965 --> 00:34:52,201
You know,
this is a great community.
972
00:34:52,201 --> 00:34:53,602
Everybody supports each other,
973
00:34:53,602 --> 00:34:56,105
and it has a connectivity to it
974
00:34:56,105 --> 00:34:57,639
that makes it special
to live here, doesn't it?
975
00:34:57,639 --> 00:34:59,141
-Yeah.
-Yeah.
976
00:34:59,141 --> 00:35:01,110
And you are a noble guy, Andy.
977
00:35:01,110 --> 00:35:03,312
This wasn't all about money
to him.
978
00:35:03,312 --> 00:35:06,348
He wanted something a community
would come to be a part of,
979
00:35:06,348 --> 00:35:08,617
and be the centerpiece
of this city.
980
00:35:08,617 --> 00:35:11,954
So, that's what I tried
to build you.
981
00:35:11,954 --> 00:35:13,188
All right, guys, you ready?
982
00:35:13,188 --> 00:35:14,556
-Yeah.
-Absolutely.
983
00:35:14,556 --> 00:35:16,025
I can't wait for you
to see this. So...
984
00:35:16,025 --> 00:35:17,459
on a count of three,
turn around.
985
00:35:17,459 --> 00:35:18,494
[cheers and applause]
986
00:35:18,494 --> 00:35:22,297
One, two, three.
987
00:35:22,297 --> 00:35:23,665
[cheers and applause]
988
00:35:23,665 --> 00:35:24,666
Oh, my God, that's awesome.
989
00:35:28,621 --> 00:35:32,091
One, two, three.
990
00:35:32,091 --> 00:35:34,593
[cheers and applause]
991
00:35:34,593 --> 00:35:36,228
That is awesome.
992
00:35:36,228 --> 00:35:37,663
-Yeah.
-I love that.
993
00:35:37,663 --> 00:35:39,165
-Bullseye.
-Bullseye.
994
00:35:39,165 --> 00:35:41,734
Oh, my God, that's awesome.
995
00:35:41,734 --> 00:35:43,536
I wanted a brand
that fit your identity.
996
00:35:43,536 --> 00:35:45,738
-Oh, yeah.
-A new paint scheme,
997
00:35:45,738 --> 00:35:47,573
nice new logo package,
998
00:35:47,573 --> 00:35:49,308
sports bar and kitchen.
999
00:35:49,308 --> 00:35:52,144
We wanted a food presence
out here.
1000
00:35:52,144 --> 00:35:54,213
Put a nice backlit sign
up there.
1001
00:35:54,213 --> 00:35:56,015
You got a new bar, don't you?
1002
00:35:56,015 --> 00:35:57,416
-Are you guys ready to see it?
-I can't wait.
1003
00:35:57,416 --> 00:35:58,918
All right, guys, go ahead.
1004
00:36:00,519 --> 00:36:01,754
[upbeat music]
1005
00:36:01,754 --> 00:36:04,990
-Holy...
-Oh, my God.
1006
00:36:08,093 --> 00:36:09,128
Oh, wow.
1007
00:36:09,128 --> 00:36:11,463
Oh, my God.
1008
00:36:11,463 --> 00:36:13,232
It looks awesome.
1009
00:36:13,232 --> 00:36:15,434
It's so pretty.
1010
00:36:15,434 --> 00:36:17,069
-It does.
-Look at those lights.
1011
00:36:17,069 --> 00:36:18,304
This is beautiful.
1012
00:36:18,304 --> 00:36:19,738
This is not my bar.
1013
00:36:19,738 --> 00:36:21,740
Oh, my God, you guys.
1014
00:36:21,740 --> 00:36:24,210
I love Bullseye Sports Bar
& Kitchen.
1015
00:36:24,210 --> 00:36:27,479
It's definitely a place
where I could hang out.
1016
00:36:27,479 --> 00:36:30,149
I love it. I love it.
1017
00:36:30,149 --> 00:36:31,383
There's two wells.
1018
00:36:31,383 --> 00:36:33,319
-[laughter]
-Oh, my God.
1019
00:36:33,319 --> 00:36:34,486
-How are we doing?
-Oh, my God.
1020
00:36:34,486 --> 00:36:36,288
-Oh, my God.
-Yeah.
1021
00:36:36,288 --> 00:36:38,257
-It's beautiful.
-Ooh, is that tears?
1022
00:36:38,257 --> 00:36:40,726
-Yeah. It's beautiful.
-Aww.
1023
00:36:40,726 --> 00:36:42,561
In the 15 years
I've been at Strikers,
1024
00:36:42,561 --> 00:36:44,463
nothing has changed
with the carpet.
1025
00:36:44,463 --> 00:36:48,033
So to walk in and have
this much beauty around me,
1026
00:36:48,033 --> 00:36:51,070
I'm, like, beyond excited
to start working.
1027
00:36:51,070 --> 00:36:53,739
A dark wood bar like this
has a warmth to it.
1028
00:36:53,739 --> 00:36:55,708
We have two POS systems for you,
1029
00:36:55,708 --> 00:36:57,776
the state-of-the-art
with Skytabs,
1030
00:36:57,776 --> 00:36:59,712
two complete workstations.
1031
00:36:59,712 --> 00:37:02,147
-I thought that--
-And then I got PathSpot
1032
00:37:02,147 --> 00:37:04,116
to give you one of my favorite
devices.
1033
00:37:04,116 --> 00:37:05,651
-After you wash your hands...
-Okay.
1034
00:37:05,651 --> 00:37:08,120
...you put them
under the PathSpot device.
1035
00:37:08,120 --> 00:37:10,556
If you get a green light,
your hands are perfectly clean.
1036
00:37:10,556 --> 00:37:12,324
-Wow.
-Perfect.
1037
00:37:12,324 --> 00:37:15,127
Then I got Audio Visual
Professionals of Idaho
1038
00:37:15,127 --> 00:37:17,830
to redo the sound system,
video system,
1039
00:37:17,830 --> 00:37:20,633
create video loops for you
with your own content.
1040
00:37:20,633 --> 00:37:22,601
Then we added a fourth
pinball machine,
1041
00:37:22,601 --> 00:37:24,470
got you two monitors in the back
1042
00:37:24,470 --> 00:37:26,238
rather than that
ugly big screen.
1043
00:37:26,238 --> 00:37:27,806
I got BarProducts.com
1044
00:37:27,806 --> 00:37:29,241
to give you guys
mixing equipment,
1045
00:37:29,241 --> 00:37:30,676
cups, glassware, strainers,
1046
00:37:30,676 --> 00:37:32,378
-spoons, everything.
-Thank you.
1047
00:37:32,378 --> 00:37:34,246
And then I got
Standard Restaurant Supply
1048
00:37:34,246 --> 00:37:35,781
to give you guys
the appliances in the kitchen
1049
00:37:35,781 --> 00:37:37,683
that we got you, all the plates,
1050
00:37:37,683 --> 00:37:40,386
and a lifetime subscription
to Partender.
1051
00:37:40,386 --> 00:37:41,453
-Thank you.
-Awesome.
1052
00:37:41,453 --> 00:37:42,588
Fifteen-minute inventory.
1053
00:37:42,588 --> 00:37:44,623
Next, you are in this, buddy.
1054
00:37:44,623 --> 00:37:46,225
-Oh.
-Oh, okay.
1055
00:37:46,225 --> 00:37:47,326
-Oh, my God.
-Oh, wow.
1056
00:37:47,326 --> 00:37:48,394
-Look at that.
-Gary.
1057
00:37:48,394 --> 00:37:49,528
-What?
-Gary.
1058
00:37:49,528 --> 00:37:50,863
You showed me talent.
1059
00:37:50,863 --> 00:37:52,197
We beat you up.
1060
00:37:52,197 --> 00:37:53,832
You came in the next day
1061
00:37:53,832 --> 00:37:56,502
and, boy,
did you prove us wrong.
1062
00:37:56,502 --> 00:37:58,237
-Thank you.
-All righty, guys,
1063
00:37:58,237 --> 00:37:59,405
you see all those people
standing out there?
1064
00:37:59,405 --> 00:38:00,439
-Yeah.
-Yes.
1065
00:38:00,439 --> 00:38:02,141
Gary, they're hungry.
1066
00:38:02,141 --> 00:38:03,409
-Let's get it, sir.
-Amanda, they're thirsty.
1067
00:38:03,409 --> 00:38:04,643
-Yes, sir.
-Are you ready, guys?
1068
00:38:04,643 --> 00:38:05,644
-Yeah.
-All right, let's do it.
1069
00:38:05,644 --> 00:38:06,645
Thanks.
1070
00:38:06,645 --> 00:38:08,647
[tense music]
1071
00:38:08,647 --> 00:38:09,882
Hey.
1072
00:38:09,882 --> 00:38:12,351
[cheers and applause]
1073
00:38:12,351 --> 00:38:14,253
I wanna welcome you to the new
1074
00:38:14,253 --> 00:38:16,522
Bullseye Sports Bar & Kitchen.
1075
00:38:16,522 --> 00:38:18,324
-Come on in.
-[cheers and applause]
1076
00:38:18,324 --> 00:38:19,692
[upbeat music]
1077
00:38:19,692 --> 00:38:21,593
Hi, guys.
1078
00:38:21,593 --> 00:38:23,162
Hey. Welcome.
1079
00:38:23,162 --> 00:38:24,697
What can I get you mama?
1080
00:38:24,697 --> 00:38:27,132
So there's our drink menu
down below.
1081
00:38:28,834 --> 00:38:29,902
Good to see you again.
1082
00:38:29,902 --> 00:38:31,270
You can start dancing.
1083
00:38:31,270 --> 00:38:33,138
Looking good. We're all ready.
1084
00:38:33,138 --> 00:38:36,141
Table two, drinks up.
1085
00:38:36,141 --> 00:38:37,509
Look at how much
you've learned your mistake.
1086
00:38:37,509 --> 00:38:38,877
-Yes, sir.
-You're rocking, aren't you?
1087
00:38:38,877 --> 00:38:40,546
-Yes, I am.
-I know you got this, too.
1088
00:38:40,546 --> 00:38:42,181
-She's got this, doesn't she?
-Oh, yeah.
1089
00:38:42,181 --> 00:38:44,350
-I'm really proud of you.
-Thank you.
1090
00:38:44,350 --> 00:38:45,884
Man, what do you think so far?
1091
00:38:45,884 --> 00:38:47,453
Listen, Roger, for a guy
that hasn't bartending.
1092
00:38:47,453 --> 00:38:49,321
-Yeah.
-He's doing a great job.
1093
00:38:49,321 --> 00:38:51,323
He's learning these cocktails.
He's making it happen.
1094
00:38:51,323 --> 00:38:52,858
And most managers,
if they had a tin bar,
1095
00:38:52,858 --> 00:38:54,593
-would be frustrated.
-Yeah.
1096
00:38:54,593 --> 00:38:55,627
-Look at him, he's smiling.
-He's cooling down.
1097
00:38:55,627 --> 00:38:57,229
He has a great attitude.
1098
00:38:57,229 --> 00:38:59,431
-This is a Boozy Milkshake.
-Thank you.
1099
00:38:59,431 --> 00:39:01,233
Roger's getting drinks
out quickly.
1100
00:39:01,233 --> 00:39:02,835
Amanda just starting to rock
two or three at a time.
1101
00:39:02,835 --> 00:39:04,570
Tables are starting
to get served.
1102
00:39:04,570 --> 00:39:06,805
I'd say we're running about
10 times faster
1103
00:39:06,805 --> 00:39:08,574
than we did during stress test.
1104
00:39:08,574 --> 00:39:09,908
-Excellent, Gary.
-Smokin' burger.
1105
00:39:09,908 --> 00:39:11,543
[upbeat music]
1106
00:39:11,543 --> 00:39:13,746
-How we doing?
-We're jamming, Jon.
1107
00:39:13,746 --> 00:39:15,381
It's coming in fast.
1108
00:39:15,381 --> 00:39:16,815
So tickets are coming in quick?
1109
00:39:16,815 --> 00:39:18,517
-All at once.
-Food seems to be going out
1110
00:39:18,517 --> 00:39:19,651
pretty quickly as well.
We're running. What?
1111
00:39:19,651 --> 00:39:21,253
A 10-minute ticket time so far?
1112
00:39:21,253 --> 00:39:22,888
-Give or take. Yeah.
-Yeah.
1113
00:39:22,888 --> 00:39:24,223
Gary, I don't know how you
could do any better, buddy.
1114
00:39:24,223 --> 00:39:25,657
Thank you.
1115
00:39:25,657 --> 00:39:27,459
-All right, here.
-Excellent.
1116
00:39:27,459 --> 00:39:28,694
-And right here.
-Oh, no, it's awesome.
1117
00:39:28,694 --> 00:39:30,362
Thank you, guys.
1118
00:39:30,362 --> 00:39:31,897
-Hi, Steph. How are you?
-Hello. How are you?
1119
00:39:31,897 --> 00:39:33,832
-Good to see you again.
-Good to see you again.
1120
00:39:33,832 --> 00:39:36,335
-We think a little better?
-This looks so much better.
1121
00:39:36,335 --> 00:39:38,270
-Excellent.
-It's night and day, for sure.
1122
00:39:38,270 --> 00:39:39,538
I know you got something to talk
about on the radio, aren't you?
1123
00:39:39,538 --> 00:39:40,806
I know. And I will.
1124
00:39:40,806 --> 00:39:42,474
-I definitely will.
-Great.
1125
00:39:42,474 --> 00:39:43,475
-Thanks for being here.
-Yeah, of course.
1126
00:39:43,475 --> 00:39:44,643
Yup. Pop.
1127
00:39:44,643 --> 00:39:46,278
Over your shoulder. Beautiful.
1128
00:39:46,278 --> 00:39:47,880
Here we go. Let's see
how this bar is.
1129
00:39:47,880 --> 00:39:50,416
Is it right?
The moment of truth.
1130
00:39:50,416 --> 00:39:51,984
-Yeah.
-Perfect. Yes.
1131
00:39:51,984 --> 00:39:53,652
[cheers and applause]
1132
00:39:53,652 --> 00:39:55,621
All right. We're rocking now.
1133
00:39:55,621 --> 00:39:57,256
People love the bar.
1134
00:39:57,256 --> 00:39:59,458
Most importantly,
they love the staff.
1135
00:39:59,458 --> 00:40:02,895
And that's what makes
a community bar great.
1136
00:40:02,895 --> 00:40:05,264
I have two drinks
for table seven.
1137
00:40:05,264 --> 00:40:06,532
This is a whole new beginning
1138
00:40:06,532 --> 00:40:08,000
-for you.
-Oh, my gosh.
1139
00:40:08,000 --> 00:40:09,868
-It's overwhelming.
-Your staff is trained.
1140
00:40:09,868 --> 00:40:11,670
Roger, he's even more energized,
1141
00:40:11,670 --> 00:40:13,372
and he's more comfortable
in the bar
1142
00:40:13,372 --> 00:40:14,807
-than he was before.
-Oh, yeah.
1143
00:40:14,807 --> 00:40:16,475
-And that's really important.
-So-So am I.
1144
00:40:16,475 --> 00:40:17,843
-Yeah. My work is done.
-You crushed it.
1145
00:40:17,843 --> 00:40:19,311
-Ah, thank you, buddy.
-You crushed it.
1146
00:40:19,311 --> 00:40:20,612
-Thank you.
-Congratulations.
1147
00:40:20,612 --> 00:40:21,613
-I love you, brother.
-I love you.
1148
00:40:21,613 --> 00:40:23,348
This is crazy.
1149
00:40:23,348 --> 00:40:25,417
The amount of thought
that went into this place.
1150
00:40:25,417 --> 00:40:27,319
You know, Jon nailed it.
1151
00:40:27,319 --> 00:40:29,688
The future is gonna be great
for Meridian Lanes
1152
00:40:29,688 --> 00:40:33,192
and Bullseye Sports Bar
& Kitchen is gonna be amazing.
1153
00:40:35,627 --> 00:40:38,664
[upbeat music]
1154
00:40:46,371 --> 00:40:48,707
Consideration provided by,
Skytab POS, PathSpot,
1155
00:40:48,707 --> 00:40:51,477
Partender, Grand Sidecar Bar,
Blue Ocean Cleaning,
1156
00:40:51,477 --> 00:40:53,445
Plumbing Solutions of Idaho,
BarProducts,
1157
00:40:53,445 --> 00:40:55,380
Audio Video Professionals,
Curtis Restaurant Equipment,
1158
00:40:55,380 --> 00:40:57,316
Standard Restaurant Supply,
Riverside Embroidery,
1159
00:40:57,316 --> 00:40:58,317
Ellis Amusements,
One Stone, and ESRI.