1 00:00:00,967 --> 00:00:03,770 Was there ever a moment that I said to myself, 2 00:00:03,770 --> 00:00:05,238 "I don't know what I'm doing?" 3 00:00:05,238 --> 00:00:07,507 [tense music] 4 00:00:11,745 --> 00:00:14,247 Yeah. I mean, basically every time I come at the bar. 5 00:00:15,849 --> 00:00:17,517 NARRATOR: For over 30 years, 6 00:00:17,517 --> 00:00:19,352 Jon Taffer has traveled the country, 7 00:00:19,352 --> 00:00:22,789 saving hundreds of bars from failure and ruin. 8 00:00:22,789 --> 00:00:25,658 The past few years have been harder on our country 9 00:00:25,658 --> 00:00:27,360 than I've ever seen before. 10 00:00:27,360 --> 00:00:30,797 But now, in a post-pandemic world, 11 00:00:30,797 --> 00:00:34,234 restaurants and bars are seeing a massive surge in business. 12 00:00:34,234 --> 00:00:35,502 [indistinct chatter] 13 00:00:35,502 --> 00:00:37,203 And a customer base 14 00:00:37,203 --> 00:00:39,739 that has a much higher expectation 15 00:00:39,739 --> 00:00:41,574 for quality food and drinks. 16 00:00:41,574 --> 00:00:43,209 Not a huge fan of this. 17 00:00:43,209 --> 00:00:45,678 So I'm on a mission to save bars 18 00:00:45,678 --> 00:00:49,249 that had been struggling to keep up with the new landscape of our industry. 19 00:00:49,249 --> 00:00:50,884 [cheers and applause] 20 00:00:50,884 --> 00:00:52,786 NARRATOR: So now, Jon is back out on the road 21 00:00:52,786 --> 00:00:56,856 and heading to Meridian, Idaho, to rescue Strikers Bar. 22 00:00:56,856 --> 00:00:59,225 This is a new era for our country, 23 00:00:59,225 --> 00:01:02,862 so we need to raise the bar and rise to these challenges. 24 00:01:02,862 --> 00:01:06,366 [upbeat music] 25 00:01:06,366 --> 00:01:10,170 NARRATOR: In 2017, real estate investor Andy Propst 26 00:01:10,170 --> 00:01:13,273 bought his hometown bowling alley, Meridian Lane, 27 00:01:13,273 --> 00:01:15,542 which also housed the bar Striker. 28 00:01:15,542 --> 00:01:17,210 I've started my work history 29 00:01:17,210 --> 00:01:18,812 in the property management business. 30 00:01:18,812 --> 00:01:22,482 I had no desire at all to buy a bar or a bowling alley. 31 00:01:22,482 --> 00:01:24,584 I'm like the world's worst bowler, 32 00:01:24,584 --> 00:01:26,786 but I loved all the things I heard about it 33 00:01:26,786 --> 00:01:28,755 and what it does for the community. 34 00:01:28,755 --> 00:01:31,558 So when the deal came to me, it seemed like a great way 35 00:01:31,558 --> 00:01:33,460 to get more involved in the community 36 00:01:33,460 --> 00:01:37,764 that gave so much back to me over, you know, 35 years. 37 00:01:37,764 --> 00:01:39,833 I don't know anything about the bar business. 38 00:01:39,833 --> 00:01:42,268 Uh, I've actually never had alcohol, 39 00:01:42,268 --> 00:01:44,871 nor prior to buying this bar 40 00:01:44,871 --> 00:01:47,240 had I ever remember being in a bar. 41 00:01:47,240 --> 00:01:49,275 NARRATOR: With no experience in the bar industry, 42 00:01:49,275 --> 00:01:52,345 Andy brought on retired Army veteran Roger Haire 43 00:01:52,345 --> 00:01:55,281 to manage both the bowling alley and the bar. 44 00:01:55,281 --> 00:01:58,918 Over the last 34 years, I was in the military, United States Army. 45 00:01:58,918 --> 00:02:02,222 I retired in 2021 and took on this job. 46 00:02:02,222 --> 00:02:03,623 I have a love for bowling. 47 00:02:03,623 --> 00:02:05,325 This is the bowling center 48 00:02:05,325 --> 00:02:06,926 that I bowled my first league in. 49 00:02:06,926 --> 00:02:08,661 Roger has a ton of experience 50 00:02:08,661 --> 00:02:11,564 being in the facility prior to him taking over. 51 00:02:11,564 --> 00:02:14,267 He came in and really understood how the bowling center work. 52 00:02:14,267 --> 00:02:16,970 I think the bar is the newest thing for Roger 53 00:02:16,970 --> 00:02:18,204 to, kind of, get figured out. 54 00:02:19,873 --> 00:02:21,908 Double shot. 55 00:02:21,908 --> 00:02:24,577 When you have an owner as Andy, 56 00:02:24,577 --> 00:02:27,347 who is an amazing businessperson, an entrepreneur, 57 00:02:27,347 --> 00:02:29,649 with zero bar experience, 58 00:02:29,649 --> 00:02:33,453 and a general manager who's done a lifetime in the military, 59 00:02:33,453 --> 00:02:34,854 but without bar experience 60 00:02:34,854 --> 00:02:37,524 we're running into none of our leadership 61 00:02:37,524 --> 00:02:39,325 knows what they're doing with the bar. 62 00:02:39,325 --> 00:02:41,327 It's kind of like the blind leading the blind. 63 00:02:41,327 --> 00:02:44,397 NARRATOR: Both Andy and Roger struggled to give the bar 64 00:02:44,397 --> 00:02:46,966 a distinct identity, apart from the bowling alley. 65 00:02:46,966 --> 00:02:49,869 With bowling and darts dominating the business, 66 00:02:49,869 --> 00:02:51,905 Strikers became an afterthought. 67 00:02:51,905 --> 00:02:54,340 It's hard to get new customers 68 00:02:54,340 --> 00:02:55,775 because we have dart leagues going, 69 00:02:55,775 --> 00:02:57,744 we have bowling leagues going, 70 00:02:57,744 --> 00:02:59,913 so it'd be nice to see it be able to stand on its own. 71 00:02:59,913 --> 00:03:04,284 It needs a facelift to maximize customers. 72 00:03:04,284 --> 00:03:06,686 I think we're kind of stuck in the '70s. 73 00:03:06,686 --> 00:03:09,455 It feels like, with the decor and everything. 74 00:03:09,455 --> 00:03:13,026 On Monday we each took home thirty-six dollars 75 00:03:13,026 --> 00:03:14,627 on a five hour shift. 76 00:03:14,627 --> 00:03:15,728 All right. 77 00:03:15,728 --> 00:03:17,664 It's been super dead. 78 00:03:17,664 --> 00:03:20,300 NARRATOR: Now, with over 3 million invested but no profit. 79 00:03:20,300 --> 00:03:24,437 Andy is faced with closing both the bar and the bowling alley 80 00:03:24,437 --> 00:03:27,707 that has been a community staple for over 60 years. 81 00:03:29,576 --> 00:03:32,879 This place has been here since the '50s, my wife and I, 82 00:03:32,879 --> 00:03:34,881 we've been coming here for 17 years, 83 00:03:34,881 --> 00:03:37,951 so it would be devastating to, not only to my wife and I, 84 00:03:37,951 --> 00:03:40,420 it would be devastating to this community. 85 00:03:40,420 --> 00:03:42,322 Honestly, the number one reason 86 00:03:42,322 --> 00:03:44,057 I don't wanna sell the business 87 00:03:44,057 --> 00:03:47,460 is the community and for my family. 88 00:03:47,460 --> 00:03:48,861 This community means everything to me. 89 00:03:48,861 --> 00:03:50,830 If Meridian Lane and Strikers, uh, close, 90 00:03:50,830 --> 00:03:53,299 I mean, personally, I'd be crushed. 91 00:03:53,299 --> 00:03:55,902 NARRATOR: So Andy has decided to pull back the doors, 92 00:03:55,902 --> 00:03:59,439 bust open the books, and make a call for help... 93 00:03:59,439 --> 00:04:00,440 to "Bar Rescue." 94 00:04:05,321 --> 00:04:07,556 Recently I gave the keynote address 95 00:04:07,556 --> 00:04:10,426 at the National Bowling Proprietors Conference, 96 00:04:10,426 --> 00:04:12,561 and I've learned that bowling centers revenues 97 00:04:12,561 --> 00:04:15,331 are through the roof all across the country. 98 00:04:15,331 --> 00:04:17,433 But that's not the case for Strikers, 99 00:04:17,433 --> 00:04:19,668 a bar and a bowling center here in Meridian, 100 00:04:19,668 --> 00:04:22,605 and I wanna find out why. 101 00:04:22,605 --> 00:04:26,675 So here we are guys in Meridian, Idaho, 102 00:04:26,675 --> 00:04:29,311 about 20 miles or so from Boise. 103 00:04:29,311 --> 00:04:31,247 Pretty nice suburban area. 104 00:04:31,247 --> 00:04:32,982 This is a bowling center 105 00:04:32,982 --> 00:04:35,251 that's been in this town for about 35 years. 106 00:04:35,251 --> 00:04:36,685 Wow. 107 00:04:36,685 --> 00:04:40,656 And it was bought five years ago by Andy. 108 00:04:40,656 --> 00:04:42,892 Andy is an investor. 109 00:04:42,892 --> 00:04:44,860 He's not a food and beverage guy. 110 00:04:44,860 --> 00:04:46,262 He's not a bowling operator. 111 00:04:46,262 --> 00:04:47,830 He's a Mormon. 112 00:04:47,830 --> 00:04:50,499 And as a Mormon, he's never drank. 113 00:04:50,499 --> 00:04:52,668 He's never held a liquor bottle. 114 00:04:52,668 --> 00:04:54,737 He's never entered a bar before. 115 00:04:54,737 --> 00:04:58,007 Now, he winds up owning one with the bowling center, 116 00:04:58,007 --> 00:05:01,377 and he's fine selling it, but this is somebody, Derrick, 117 00:05:01,377 --> 00:05:05,814 who has no clue of who should do what and when. That's a big problem. 118 00:05:05,814 --> 00:05:07,016 -A major problem, problem. -Big problem. 119 00:05:07,016 --> 00:05:08,817 We're starting from square one. 120 00:05:08,817 --> 00:05:09,919 Yes. 121 00:05:09,919 --> 00:05:11,353 NARRATOR: For the bar. 122 00:05:11,353 --> 00:05:13,289 Jon brings in Derrick Turner, 123 00:05:13,289 --> 00:05:15,424 a mixologist from New York City 124 00:05:15,424 --> 00:05:18,527 who's named the Top 10 Bartender by Time Out magazine. 125 00:05:18,527 --> 00:05:21,030 Derrick has worked with both craft spirit brands 126 00:05:21,030 --> 00:05:23,666 and major breweries across the country. 127 00:05:23,666 --> 00:05:26,669 And you can see that it's got a, sort of, a bowling center, 128 00:05:26,669 --> 00:05:30,372 snack bar type of a kitchen, but it's pretty well equipped. 129 00:05:30,372 --> 00:05:32,408 And looks like a well-rounded kitchen 130 00:05:32,408 --> 00:05:34,476 for a bowling alley and a bar. 131 00:05:34,476 --> 00:05:36,779 NARRATOR: For the kitchen, Jon brings in Vic Vegas, 132 00:05:36,779 --> 00:05:40,816 an executive chef with over 25 years-experience. 133 00:05:40,816 --> 00:05:43,986 Vic has worked with major food distributors, 134 00:05:43,986 --> 00:05:46,589 while also owning and operating his own successful restaurant. 135 00:05:48,657 --> 00:05:53,095 Andy's in debt $3 million from this investment. 136 00:05:53,095 --> 00:05:55,364 Roger is Andy's manager. 137 00:05:55,364 --> 00:05:58,500 Now, he's not here tonight but he also has no experience 138 00:05:58,500 --> 00:06:00,636 in food and beverage. 139 00:06:00,636 --> 00:06:05,074 Hmm, it's a good-- that's a good diet, Dr. Pepper. 140 00:06:05,074 --> 00:06:07,977 Their biggest business is dart leagues. 141 00:06:07,977 --> 00:06:10,946 So imagine with seven machines going, 142 00:06:10,946 --> 00:06:13,649 three or four teams or people per machine, 143 00:06:13,649 --> 00:06:15,117 that's a full bar... 144 00:06:15,117 --> 00:06:16,418 -That's a full bar. -...during dart season. 145 00:06:16,418 --> 00:06:18,087 It's super cool. 146 00:06:18,087 --> 00:06:20,656 Andy, he wants the community to come to this bar. 147 00:06:20,656 --> 00:06:23,359 He doesn't want it to be driven by the bowling center. 148 00:06:23,359 --> 00:06:25,094 He wants it to be a freestanding bar. 149 00:06:25,094 --> 00:06:27,096 Now look at the front, right now, 150 00:06:27,096 --> 00:06:29,598 the sign on the street only says bowling center. 151 00:06:29,598 --> 00:06:31,767 And when you drive in, you don't notice the bar. 152 00:06:31,767 --> 00:06:33,502 -Right. -So it has no identity. 153 00:06:33,502 --> 00:06:35,104 So of course it's driven by the bowling center... 154 00:06:35,104 --> 00:06:36,705 -Yeah. -...because it doesn't stand on its own. 155 00:06:36,705 --> 00:06:38,474 Right behind. 156 00:06:38,474 --> 00:06:39,608 There's Alex. 157 00:06:39,608 --> 00:06:41,443 She's the bar manager. 158 00:06:41,443 --> 00:06:43,045 You should always have closed shoes 159 00:06:43,045 --> 00:06:44,380 when you're working in the kitchen 160 00:06:44,380 --> 00:06:45,748 or behind the bar. 161 00:06:45,748 --> 00:06:47,082 If something falls on your foot, glass, 162 00:06:47,082 --> 00:06:48,884 that's a liability right there. 163 00:06:48,884 --> 00:06:50,786 Why as her employer would never allow that to happen? 164 00:06:50,786 --> 00:06:54,023 All right, My love, $7.51 out of $10. 165 00:06:54,023 --> 00:06:57,926 Here is Amanda, she's the bar supervisor. 166 00:06:57,926 --> 00:07:01,797 Now, this bar has one station on it, Derrick. 167 00:07:01,797 --> 00:07:03,732 The whole room is not much bigger than a bowling alley. 168 00:07:03,732 --> 00:07:05,100 No. 169 00:07:05,100 --> 00:07:07,503 A bar manager, and the bar supervisor, 170 00:07:07,503 --> 00:07:10,639 and the general manager, and then owner. 171 00:07:10,639 --> 00:07:12,074 This is--this is my, um, 172 00:07:12,074 --> 00:07:14,476 this is my first bar, uh, experience. 173 00:07:14,476 --> 00:07:15,844 [laughter] 174 00:07:15,844 --> 00:07:18,080 -God bless our camper. -Oh, I bet. 175 00:07:18,080 --> 00:07:20,149 There's Shannon. 176 00:07:20,149 --> 00:07:22,551 She's a snack bar employee. 177 00:07:22,551 --> 00:07:25,721 And there's Gary, who's also a snack bar employee. 178 00:07:25,721 --> 00:07:28,557 Even though you got long hair and you throw it back in a ponytail... 179 00:07:28,557 --> 00:07:30,726 -Yeah. -...you still need it a little bit more covered 180 00:07:30,726 --> 00:07:32,761 because the hair could still fall in the food. 181 00:07:32,761 --> 00:07:34,430 That don't look like a kitchen guy. 182 00:07:34,430 --> 00:07:35,898 No, it doesn't. 183 00:07:35,898 --> 00:07:38,767 So for recon, I got two on-air personalities 184 00:07:38,767 --> 00:07:42,471 from the number one radio station KISS 103.5. 185 00:07:42,471 --> 00:07:44,907 So I got Mateo who's an on-air personality 186 00:07:44,907 --> 00:07:47,109 and Stephanie who's an on-air personality. 187 00:07:47,109 --> 00:07:49,511 NARRATOR: Jon's spies enter Strikers, 188 00:07:49,511 --> 00:07:52,881 a small bar attached to a massive bowling facility. 189 00:07:52,881 --> 00:07:55,918 Strikers features a short, straight bar with one well, 190 00:07:55,918 --> 00:07:58,821 eight competitive dartboards, and a large kitchen 191 00:07:58,821 --> 00:08:01,623 that connects the bar to the lanes. 192 00:08:01,623 --> 00:08:03,659 Now, Stephanie was a bartender. 193 00:08:03,659 --> 00:08:05,561 She knows the business inside out. 194 00:08:05,561 --> 00:08:08,163 And Mateo calls himself bar crazy. 195 00:08:08,163 --> 00:08:09,965 He goes to bars all the time. 196 00:08:09,965 --> 00:08:13,235 So they should give us a really good scope on this bar. 197 00:08:13,235 --> 00:08:14,570 Here's the menu for you guys. 198 00:08:14,570 --> 00:08:16,171 Cool, sweet. 199 00:08:16,171 --> 00:08:18,073 Shoot, do you remember the name of that drink that-- 200 00:08:18,073 --> 00:08:20,109 -it was like a-- -You always get that purple thing. 201 00:08:20,109 --> 00:08:21,210 -I know it's like a purple something... -The Purple Viking? 202 00:08:21,210 --> 00:08:22,544 -Yeah. -Purple Viking. 203 00:08:22,544 --> 00:08:23,879 -That sounds good. -Okay. 204 00:08:23,879 --> 00:08:25,681 Can I go Moscow mule, is that cool? 205 00:08:25,681 --> 00:08:27,683 -So we do, do a Moscow mule. -Okay. 206 00:08:27,683 --> 00:08:29,685 We just don't have the copper mugs. 207 00:08:29,685 --> 00:08:31,086 No, that's fine. Yeah, yeah, yeah. 208 00:08:31,086 --> 00:08:32,988 -Okay. And then, um... -He's not choosy. 209 00:08:32,988 --> 00:08:35,257 Yeah. I'm not trying to steal the mug from you. 210 00:08:35,257 --> 00:08:37,860 So it's interesting. She knows how to make a Moscow mule. 211 00:08:37,860 --> 00:08:39,995 I think. But they don't have the glassware for it. 212 00:08:39,995 --> 00:08:42,564 Okay, now, this was the purple drink she asked for. 213 00:08:42,564 --> 00:08:44,133 That drink is not appetizing. 214 00:08:44,133 --> 00:08:45,701 Looks like dishwater. 215 00:08:45,701 --> 00:08:46,935 Yours just taste like syrup. 216 00:08:46,935 --> 00:08:47,936 -I know. -It tastes like syrup. 217 00:08:47,936 --> 00:08:49,271 It's very sweet. 218 00:08:49,271 --> 00:08:50,839 It's getting a little hard to drink. 219 00:08:50,839 --> 00:08:52,808 Unbalanced cocktails. You lose money. 220 00:08:52,808 --> 00:08:54,009 Simple as that. 221 00:08:54,009 --> 00:08:55,010 Uh, I think I'll do the Philly. 222 00:08:55,010 --> 00:08:56,812 Okay. 223 00:08:56,812 --> 00:08:58,580 Okay. So what's going on in the kitchen here? 224 00:08:58,580 --> 00:08:59,681 Let's listen to the kitchen. 225 00:09:00,916 --> 00:09:02,551 Look at him just chilling. 226 00:09:02,551 --> 00:09:04,787 -I just want a bowl. -Well, stop it. 227 00:09:04,787 --> 00:09:06,889 It's interesting. There's one type of person who likes to work 228 00:09:06,889 --> 00:09:08,223 in a busy kitchen. 229 00:09:08,223 --> 00:09:09,958 And then there's a guy like this, 230 00:09:09,958 --> 00:09:11,760 who works in a place where he does not a thing. 231 00:09:11,760 --> 00:09:14,096 No, not at all. 232 00:09:14,096 --> 00:09:15,864 -There's no business here. -No. 233 00:09:15,864 --> 00:09:17,833 If we didn't have Mateo and Stephanie in it, 234 00:09:17,833 --> 00:09:19,568 there's two customers in this place. 235 00:09:19,568 --> 00:09:21,703 There's more employees than there are customers. 236 00:09:21,703 --> 00:09:23,705 Wait, how do they run this like this? 237 00:09:23,705 --> 00:09:25,641 How do they keep it open for so long? 238 00:09:25,641 --> 00:09:27,643 That's how you become the jack of all trades. 239 00:09:27,643 --> 00:09:28,977 Oh, really? 240 00:09:28,977 --> 00:09:29,978 Is that a Philly? 241 00:09:29,978 --> 00:09:31,213 And a 300 burger. 242 00:09:31,213 --> 00:09:34,817 Oh, your favorite. 243 00:09:34,817 --> 00:09:39,321 -Okay. So talk to me about that homemade-looking patty, Vic. -Yeah. 244 00:09:39,321 --> 00:09:42,691 -It's frozen and it'll carry a lot of water in the middle. -Yeah. 245 00:09:42,691 --> 00:09:44,293 And then he's doing it on a flat top too, 246 00:09:44,293 --> 00:09:47,129 so it's just gonna sear and keep that water inside. 247 00:09:47,129 --> 00:09:50,032 What is this? What the hell is that? 248 00:09:50,032 --> 00:09:53,235 Looks like tempura vegetable, doesn't it almost? 249 00:09:53,235 --> 00:09:54,870 What is that? 250 00:09:54,870 --> 00:09:56,104 I couldn't tell you what that was. 251 00:09:58,740 --> 00:10:00,042 That's the steak sandwich. 252 00:10:00,042 --> 00:10:01,610 How do you feel about eating that? 253 00:10:01,610 --> 00:10:03,011 I wouldn't serve it to my dog. 254 00:10:03,011 --> 00:10:04,313 -Looks like a graham cracker. -Exactly. 255 00:10:04,313 --> 00:10:06,882 Graham cracker. 256 00:10:06,882 --> 00:10:09,051 Okay. So what that is, is that's the onions 257 00:10:09,051 --> 00:10:10,853 and everything for this. 258 00:10:10,853 --> 00:10:13,288 Hey, those are pretty good when you make 'em right. 259 00:10:13,288 --> 00:10:15,724 Those are pretty good when you make 'em right. 260 00:10:15,724 --> 00:10:19,228 That's a double ham, hamburger, hamburger, ham. 261 00:10:19,228 --> 00:10:21,930 Kind of make them look all pretty, right? 262 00:10:21,930 --> 00:10:23,665 I don't know about that. 263 00:10:23,665 --> 00:10:25,601 -So those cocktails ain't flying over. -No. 264 00:10:25,601 --> 00:10:26,969 So let's see how this food goes. 265 00:10:26,969 --> 00:10:29,271 -Thank you. -Here's some au jus. 266 00:10:29,271 --> 00:10:30,873 Moment of truth, gentlemen. 267 00:10:30,873 --> 00:10:31,907 All right. 268 00:10:31,907 --> 00:10:33,075 [laughs] 269 00:10:35,344 --> 00:10:37,045 It's pretty dry. 270 00:10:37,045 --> 00:10:38,614 [indistinct chatter] 271 00:10:38,614 --> 00:10:41,884 Let me take off some these onions. 272 00:10:41,884 --> 00:10:43,185 She's taking the frozen vegetables 273 00:10:43,185 --> 00:10:44,219 off the sandwich, Jon. 274 00:10:44,219 --> 00:10:46,388 For $13, this is food? 275 00:10:46,388 --> 00:10:48,657 Okay. I'm good on that. 276 00:10:48,657 --> 00:10:50,092 [chuckles] 277 00:10:50,092 --> 00:10:51,727 He won't eat it. Look at that patty. 278 00:10:53,228 --> 00:10:54,296 It's like a piece of leather. 279 00:10:54,296 --> 00:10:57,332 [intense music] 280 00:10:59,201 --> 00:11:02,070 [indistinct chatter] 281 00:11:02,070 --> 00:11:04,406 I just found a little hair in this. 282 00:11:04,406 --> 00:11:05,941 -No, you didn't? -I did. 283 00:11:05,941 --> 00:11:07,376 -It was just like-- -No, where? 284 00:11:07,376 --> 00:11:08,710 A little curly one. I just went like this. 285 00:11:08,710 --> 00:11:09,745 I got rid of it. 286 00:11:11,747 --> 00:11:13,715 So she stopped eating the sandwich 287 00:11:13,715 --> 00:11:15,284 because of a hair in her food. 288 00:11:15,284 --> 00:11:16,919 He won't eat that burger. 289 00:11:16,919 --> 00:11:18,086 It's a strikeout, guys. 290 00:11:18,086 --> 00:11:19,655 She hasn't drank her drink. 291 00:11:19,655 --> 00:11:20,956 He gave up on his. 292 00:11:20,956 --> 00:11:22,090 Complete fail. 293 00:11:22,090 --> 00:11:23,959 Fail! Fail! I'm going in. 294 00:11:23,959 --> 00:11:28,196 -Okay. -No wonder why Andy's in a hole of $3 million. 295 00:11:28,196 --> 00:11:29,998 [laughter] 296 00:11:29,998 --> 00:11:31,233 Get out of here. 297 00:11:31,233 --> 00:11:33,101 [intense music] 298 00:11:50,244 --> 00:11:52,713 -Andy? -Hello. 299 00:11:52,713 --> 00:11:55,783 Uh, when Jon first walked in, I saw this plaid suit, 300 00:11:55,783 --> 00:11:57,151 I'm like great looking suit. 301 00:11:57,151 --> 00:11:58,686 That's what I thought immediately. 302 00:11:58,686 --> 00:11:59,787 And then you look back and I'm like, 303 00:11:59,787 --> 00:12:01,122 I recognize him and I knew 304 00:12:01,122 --> 00:12:03,924 that we probably had, uh, you know, 305 00:12:03,924 --> 00:12:05,760 a, a lickin' coming. 306 00:12:05,760 --> 00:12:07,061 -Hi, Andy. -Good friends of mine, Mateo. 307 00:12:07,061 --> 00:12:08,696 -Mateo? -Great to meet you. Yes. 308 00:12:08,696 --> 00:12:10,097 -And your Stephanie? -I'm Stephanie. 309 00:12:10,097 --> 00:12:11,732 -Nice to meet you. -Both from KISS Radio. 310 00:12:11,732 --> 00:12:13,267 -KISS Radio? -I asked them to come here. 311 00:12:13,267 --> 00:12:15,002 -Okay. -Right, and take a look at the place 312 00:12:15,002 --> 00:12:17,004 -and sort of give me an observation. -Okay. 313 00:12:17,004 --> 00:12:18,706 First of all, how was your drink? The first drink you got? 314 00:12:18,706 --> 00:12:21,075 Um, it was--it was very sweet Kool-Aid flavor. 315 00:12:21,075 --> 00:12:23,010 -Hmm. -Okay. So you wouldn't order it again? 316 00:12:23,010 --> 00:12:24,912 -I-I wouldn't. -Okay. 317 00:12:24,912 --> 00:12:28,349 -Let's talk about your food. -I did find a hair in my food. 318 00:12:28,349 --> 00:12:29,917 You've got a cook cooking in the kitchen 319 00:12:29,917 --> 00:12:31,385 who has long hair, right? 320 00:12:31,385 --> 00:12:33,287 -Turn that on his head? -No. 321 00:12:33,287 --> 00:12:35,823 No. Does it surprise you that there's hair in her food? 322 00:12:35,823 --> 00:12:37,925 -No. -There we go. 323 00:12:37,925 --> 00:12:39,293 She stopped eating because there's hair on her food. How is this? 324 00:12:39,293 --> 00:12:41,362 Uh, I didn't expect the patties to be 325 00:12:41,362 --> 00:12:42,863 something out of a cafeteria. 326 00:12:45,266 --> 00:12:46,267 Do you mind holding that for me? 327 00:12:46,267 --> 00:12:47,334 Oh, yeah. 328 00:12:47,334 --> 00:12:49,403 Do you wanna eat that? 329 00:12:49,403 --> 00:12:52,273 -Um, no. I don't think so. -No. 330 00:12:52,273 --> 00:12:54,108 This was a failure, Steph, right? I mean... 331 00:12:54,108 --> 00:12:55,910 -Yeah. -...if you were going out tomorrow night 332 00:12:55,910 --> 00:12:57,211 after being here tonight, would you come back here? 333 00:12:57,211 --> 00:12:58,813 -No. -Would you, Mateo? 334 00:12:58,813 --> 00:13:00,214 -Definitely not. -Okay. 335 00:13:00,214 --> 00:13:02,049 If we want the community to come here, 336 00:13:02,049 --> 00:13:03,350 you got a lot of work to do. I'm gonna go talk to Andy. 337 00:13:03,350 --> 00:13:05,085 -Thank you both. -Yeah, absolutely. 338 00:13:05,085 --> 00:13:07,188 -Yeah. Thanks for coming. -Let's go talk, Andy. 339 00:13:07,188 --> 00:13:08,989 This is not your business, is it? 340 00:13:08,989 --> 00:13:10,724 No. I mean, it's my business, but I don't know-- 341 00:13:10,724 --> 00:13:11,959 -Yeah, but-- -I don't... 342 00:13:11,959 --> 00:13:13,360 -You don't know it? -No. 343 00:13:13,360 --> 00:13:15,029 Little things that I see. 344 00:13:15,029 --> 00:13:16,363 -Oh, I'm sure. -And I can see you're a rookie. 345 00:13:16,363 --> 00:13:18,232 -For example... -Oh, yeah. 346 00:13:18,232 --> 00:13:19,767 Your bartenders are wearing flip flops behind your bar. 347 00:13:19,767 --> 00:13:21,135 Okay. 348 00:13:21,135 --> 00:13:22,803 She can drop something, cut her foot. 349 00:13:22,803 --> 00:13:24,471 -Not good. -She can trip and fall. 350 00:13:24,471 --> 00:13:27,408 -So a real professional wouldn't do that. -Right. 351 00:13:27,408 --> 00:13:29,043 A professional would have your cook in a hairnet, 352 00:13:29,043 --> 00:13:30,744 -he has a long hair. -Oh, for sure. 353 00:13:30,744 --> 00:13:32,913 -The little things are killing you. -Yeah. 354 00:13:32,913 --> 00:13:34,949 Because you're in a bowling business. Revenues are through the roof. 355 00:13:34,949 --> 00:13:36,350 So this is boomtown. 356 00:13:36,350 --> 00:13:38,219 Your asset value should be going up. 357 00:13:38,219 --> 00:13:40,387 -Your revenue should be going up. -Right. 358 00:13:40,387 --> 00:13:41,856 You should be building new customers, 359 00:13:41,856 --> 00:13:43,457 exposing it to a new generation. 360 00:13:43,457 --> 00:13:45,492 All these things should be working for you 361 00:13:45,492 --> 00:13:47,027 and you're not. 362 00:13:47,027 --> 00:13:48,495 -You don't know this business. -Amen. 363 00:13:48,495 --> 00:13:50,297 And the ignorance is killing you, buddy. 364 00:13:50,297 --> 00:13:52,032 -Oh, yeah. -It's killing you. 365 00:13:52,032 --> 00:13:53,534 -It is. -Okay. We got a lot of work to do. 366 00:13:53,534 --> 00:13:55,135 I'm only here a few days, but let's work hard. 367 00:13:55,135 --> 00:13:56,470 -Let's work aggressively. -Yeah. 368 00:13:56,470 --> 00:13:58,172 And I will turn this around for you. 369 00:13:58,172 --> 00:13:59,807 I will turn this into something the community 370 00:13:59,807 --> 00:14:01,075 -would be proud to come to. -Thank you. 371 00:14:01,075 --> 00:14:02,476 -Good night, Andy. -Thanks, man. 372 00:14:02,476 --> 00:14:03,811 -Thanks for coming in. -See you tomorrow. 373 00:14:03,811 --> 00:14:04,812 -See you tomorrow. -Okay. 374 00:14:04,812 --> 00:14:06,413 Woo! 375 00:14:06,413 --> 00:14:11,151 Jon, he can see more, um, as to what's going on here 376 00:14:11,151 --> 00:14:13,787 in two seconds than I have for five years. 377 00:14:13,787 --> 00:14:16,290 You know, I'm, I'm willing to step up, 378 00:14:16,290 --> 00:14:18,259 do whatever it takes to get this thing back in order 379 00:14:18,259 --> 00:14:20,127 and I'm just hoping that the, uh, 380 00:14:20,127 --> 00:14:22,863 the rest of the staff can follow his footsteps 381 00:14:22,863 --> 00:14:24,932 and my footsteps and make it happen. 382 00:14:24,932 --> 00:14:26,300 I also got yelled at 383 00:14:26,300 --> 00:14:27,334 because you're wearing flip flops, too. 384 00:14:27,334 --> 00:14:28,836 Of course. 385 00:14:28,836 --> 00:14:30,371 -Come on, Alex. -I know. I know. 386 00:14:30,371 --> 00:14:31,472 You're gonna cut-- she's gonna cut her foot open. 387 00:14:31,472 --> 00:14:33,274 And that's what I told them. 388 00:14:33,274 --> 00:14:34,942 I was like, "Hey, if I ever cut something on my-- 389 00:14:34,942 --> 00:14:36,944 I will not do workman's comp. It's my own." 390 00:14:36,944 --> 00:14:39,280 Yeah, yeah, yeah, yeah. 391 00:14:41,348 --> 00:14:44,385 [upbeat music] 392 00:14:53,961 --> 00:14:57,197 Man, he walked in here. My balls is getting smaller. 393 00:14:57,197 --> 00:14:59,400 It definitely gets up there. 394 00:14:59,400 --> 00:15:03,270 Andy seems like a very nice guy, who's very well-intended, 395 00:15:03,270 --> 00:15:05,005 put up millions of dollars 396 00:15:05,005 --> 00:15:06,974 but knows nothing about this industry. 397 00:15:06,974 --> 00:15:09,276 It's difficult for me to be angry at him. 398 00:15:09,276 --> 00:15:11,779 He's an investor, not an operator. 399 00:15:15,449 --> 00:15:17,284 -Hi, everybody. all: Hi. 400 00:15:17,284 --> 00:15:18,886 A little warm out there, huh? 401 00:15:18,886 --> 00:15:20,120 -It is warm. -Ready to go to work? 402 00:15:20,120 --> 00:15:21,355 -Yup. -Yeah. All right. 403 00:15:21,355 --> 00:15:22,456 Come on over. Let's all talk. 404 00:15:22,456 --> 00:15:24,325 I wanna talk to the staff. 405 00:15:24,325 --> 00:15:26,360 I wanna talk to Roger. He's the general manager. 406 00:15:26,360 --> 00:15:27,528 Hey there, Jon, Roger. 407 00:15:27,528 --> 00:15:29,463 Roger, nice to meet you. 408 00:15:29,463 --> 00:15:31,865 I wanna talk to the bar manager, because there's no standards, 409 00:15:31,865 --> 00:15:33,334 there's no consistency, 410 00:15:33,334 --> 00:15:35,502 there's no operational expertise here. 411 00:15:35,502 --> 00:15:38,205 They're not throwing a strike, I'll tell you that. 412 00:15:38,205 --> 00:15:39,573 Nice to meet everybody. 413 00:15:39,573 --> 00:15:41,342 all: Nice to meet you. 414 00:15:41,342 --> 00:15:42,876 Andy, you got how much invested in this business? 415 00:15:42,876 --> 00:15:44,278 Let everybody hear. 416 00:15:44,278 --> 00:15:47,881 Um, altogether almost $3 million. 417 00:15:47,881 --> 00:15:50,050 $3 million. Could you imagine? 418 00:15:50,050 --> 00:15:51,552 And you go to sleep every night 419 00:15:51,552 --> 00:15:53,253 that debt is probably one 420 00:15:53,253 --> 00:15:55,322 of the last thoughts you have, right, Andy? 421 00:15:55,322 --> 00:15:56,991 Rog, he wakes up every morning 422 00:15:56,991 --> 00:15:59,159 thinking of that $3 million, don't you? 423 00:15:59,159 --> 00:16:01,295 -Correct. -How much you losing a month? 424 00:16:01,295 --> 00:16:05,099 Together probably 40,000 bucks. 425 00:16:05,099 --> 00:16:06,533 Okay. 426 00:16:06,533 --> 00:16:08,202 -So it's stressful, isn't it? -Sure. 427 00:16:08,202 --> 00:16:09,403 To carry that kind of a debt? 428 00:16:09,403 --> 00:16:10,904 It's a--it's a burden for sure. 429 00:16:10,904 --> 00:16:12,373 It's tough. 430 00:16:12,373 --> 00:16:13,674 Well, my job is to elevate us now, guys. 431 00:16:13,674 --> 00:16:15,509 -Got it. -So what's your name? 432 00:16:15,509 --> 00:16:16,910 Amanda. 433 00:16:16,910 --> 00:16:18,112 Amanda, how long you been here? 434 00:16:18,112 --> 00:16:19,546 -Uh, since 2009. -Long time. 435 00:16:19,546 --> 00:16:21,048 -Yes, sir. -So you love this place? 436 00:16:21,048 --> 00:16:22,116 I love it. 437 00:16:22,116 --> 00:16:23,217 So what do you do here? 438 00:16:23,217 --> 00:16:24,618 I'm the bar supervisor. 439 00:16:24,618 --> 00:16:27,021 And what does the bar supervisor do? 440 00:16:27,021 --> 00:16:29,356 I take care of the day-to-day operations for the staffing 441 00:16:29,356 --> 00:16:32,226 and then just keep Alex apprised of what's going on at night. 442 00:16:32,226 --> 00:16:33,293 Because I work nights, she works days. 443 00:16:33,293 --> 00:16:34,294 Got you. 444 00:16:34,294 --> 00:16:35,462 So, Alex. 445 00:16:35,462 --> 00:16:37,164 -Hi. -Hi. 446 00:16:37,164 --> 00:16:38,932 -What, what do you do? -Uh, bar manager. 447 00:16:38,932 --> 00:16:40,234 Yeah. And how long have you been here? 448 00:16:40,234 --> 00:16:41,969 Uh, ten years. Eleven in December. 449 00:16:41,969 --> 00:16:43,937 Wow. Both of you have been here a long, long time. 450 00:16:43,937 --> 00:16:46,206 -Uh-hmm. -What are you doing as bar manager? 451 00:16:46,206 --> 00:16:47,975 Um, I do the liquor order. 452 00:16:47,975 --> 00:16:49,510 Uh, I meet with the distributors. 453 00:16:49,510 --> 00:16:52,346 I also try and get promo nights happening in here. 454 00:16:52,346 --> 00:16:54,048 So what kind of promo nights have you put in? 455 00:16:54,048 --> 00:16:56,650 Um, so we had a Jim Beam Peach Nights. 456 00:16:56,650 --> 00:16:59,453 Uh, we had Lunazul [indistinct] um, so pretty much liquor. 457 00:16:59,453 --> 00:17:01,121 But these are all promotions 458 00:17:01,121 --> 00:17:02,389 that the liquor distributor brings you. 459 00:17:02,389 --> 00:17:03,424 -Yeah. -Give me your promotion 460 00:17:03,424 --> 00:17:04,558 that didn't come to you. 461 00:17:06,326 --> 00:17:07,361 None. 462 00:17:08,996 --> 00:17:10,330 So you're not a promotions manager. 463 00:17:10,330 --> 00:17:11,365 Don't fool yourself. 464 00:17:13,200 --> 00:17:14,668 -What's your name? -Mike. 465 00:17:14,668 --> 00:17:16,103 -Mike, what do you do here? -I bartend. 466 00:17:16,103 --> 00:17:17,371 Bartend? 467 00:17:17,371 --> 00:17:19,206 So if you made a margarita for me 468 00:17:19,206 --> 00:17:20,474 and you made a margarita for me, would they be the same? 469 00:17:20,474 --> 00:17:22,176 No. 470 00:17:22,176 --> 00:17:23,210 So we have another failure now. 471 00:17:23,210 --> 00:17:24,445 Promotion failure one. 472 00:17:24,445 --> 00:17:25,579 Yup. 473 00:17:25,579 --> 00:17:27,347 Same drink recipes, failure two. 474 00:17:27,347 --> 00:17:29,349 And how long have she been your bar manager? 475 00:17:29,349 --> 00:17:30,617 Um, January. 476 00:17:30,617 --> 00:17:32,219 Six months. 477 00:17:32,219 --> 00:17:34,154 So you made her bar manager, right? 478 00:17:34,154 --> 00:17:35,289 -Yes, sir. -Your choice? 479 00:17:35,289 --> 00:17:36,523 Uh, it was a shared choice. 480 00:17:36,523 --> 00:17:37,658 -The owner and I. -Okay. 481 00:17:37,658 --> 00:17:39,293 The two of you made that choice? 482 00:17:39,293 --> 00:17:40,761 -Yes, sir. -Did you give her objectives? 483 00:17:40,761 --> 00:17:42,329 I don't think we gave her clear objectives. 484 00:17:42,329 --> 00:17:44,431 I think we have. I, I think when we-- 485 00:17:44,431 --> 00:17:46,166 when we offered her the job, 486 00:17:46,166 --> 00:17:48,602 there was a very clear bullet space outline. 487 00:17:48,602 --> 00:17:50,370 So do you feel that she facilitated 488 00:17:50,370 --> 00:17:51,405 those objectives? 489 00:17:51,405 --> 00:17:53,207 No. 490 00:17:53,207 --> 00:17:55,275 You keep writing checks because you're losing money. 491 00:17:55,275 --> 00:17:57,544 He's pouring one drink, she's pouring another. 492 00:17:57,544 --> 00:17:59,646 No new promotions, no new activity, 493 00:17:59,646 --> 00:18:01,515 only what comes through the door. 494 00:18:01,515 --> 00:18:03,784 I see a complete lack of assertiveness, Andy. 495 00:18:03,784 --> 00:18:06,520 So you're a failed bar manager. 496 00:18:06,520 --> 00:18:08,222 -But that was under your watch. -It was. 497 00:18:08,222 --> 00:18:09,790 You knew these drinks are inconsistent 498 00:18:09,790 --> 00:18:11,458 and how long have you been running this place? 499 00:18:11,458 --> 00:18:12,793 Uh, two years now. 500 00:18:12,793 --> 00:18:15,529 What hours do you typically work? 501 00:18:15,529 --> 00:18:18,665 Um, I usually work from 8:00 to 4:00 Monday through Friday. 502 00:18:18,665 --> 00:18:20,534 When is the bar busiest? 503 00:18:20,534 --> 00:18:22,469 Nighttime. 504 00:18:22,469 --> 00:18:25,038 It would haunt me to not be here during prime hours of beverage. 505 00:18:25,038 --> 00:18:26,640 -Right. -Right? 506 00:18:26,640 --> 00:18:28,475 It would haunt me not to see those products come out 507 00:18:28,475 --> 00:18:30,377 and make sure they're right. 508 00:18:30,377 --> 00:18:33,080 It would haunt me not to see you in a hair net or a hat. 509 00:18:33,080 --> 00:18:34,681 So do you have hairnets in the kitchen? 510 00:18:34,681 --> 00:18:37,351 -Yes. -Why don't you wear it? 511 00:18:37,351 --> 00:18:39,086 I forgot. 512 00:18:39,086 --> 00:18:41,054 You didn't forget. You chose not to freaking do it. 513 00:18:41,054 --> 00:18:42,789 Which is illegal with your hair length 514 00:18:42,789 --> 00:18:44,558 and there was hair in the food. 515 00:18:44,558 --> 00:18:45,826 And when they saw hair in the food, 516 00:18:45,826 --> 00:18:47,461 -did it surprise you? -No. 517 00:18:47,461 --> 00:18:50,097 You weren't here to even see that. 518 00:18:50,097 --> 00:18:53,600 -So you expect him to fail? -Yes. 519 00:18:53,600 --> 00:18:56,436 Andy, does that sound like a great commitment from your manager? 520 00:18:56,436 --> 00:18:58,372 I think Roger is here a lot. 521 00:18:58,372 --> 00:19:00,641 -Are you defending his failure? -I don't think he's a failure. 522 00:19:00,641 --> 00:19:02,442 -He isn't here. -But we--we're all... 523 00:19:02,442 --> 00:19:04,478 So you don't accept that he's failing in here. 524 00:19:04,478 --> 00:19:05,779 He has no reason to change. 525 00:19:05,779 --> 00:19:08,649 I mean, I love-- I love the guy... 526 00:19:08,649 --> 00:19:10,517 I'm talking about a guy who you've hired 527 00:19:10,517 --> 00:19:12,386 to run a food and beverage operation. 528 00:19:12,386 --> 00:19:14,121 -Sure. -Are the revenues good? 529 00:19:14,121 --> 00:19:15,656 Are the profits good? 530 00:19:15,656 --> 00:19:17,224 Is the product good? 531 00:19:17,224 --> 00:19:19,226 Is the staff well-trained? 532 00:19:19,226 --> 00:19:20,761 Is he failing in here? 533 00:19:20,761 --> 00:19:22,462 [intense music] 534 00:19:31,422 --> 00:19:32,756 Based on what we've seen in the last day, 535 00:19:32,756 --> 00:19:33,824 yeah, I think so. 536 00:19:33,824 --> 00:19:35,526 Okay. 537 00:19:35,526 --> 00:19:39,063 Sometimes it's hard to hear the truth 538 00:19:39,063 --> 00:19:42,132 and to hear that coming from Andy, it was overwhelming. 539 00:19:42,132 --> 00:19:44,668 But I can take brute, honest truth. 540 00:19:44,668 --> 00:19:46,670 And so I have a lot to prove that I am the right 541 00:19:46,670 --> 00:19:48,305 general manager here. 542 00:19:48,305 --> 00:19:49,707 Okay. Let's get to work, guys. 543 00:19:49,707 --> 00:19:51,308 Let me get my experts in here. 544 00:19:51,308 --> 00:19:52,343 [chuckles] 545 00:19:54,411 --> 00:19:55,646 Hello, brother. How are you? 546 00:19:55,646 --> 00:19:56,847 -Derrick. -How you doing Jon? 547 00:19:56,847 --> 00:19:58,282 Good, buddy. 548 00:19:58,282 --> 00:19:59,583 Let me give you some good news. 549 00:19:59,583 --> 00:20:01,485 I use a product called Partender. 550 00:20:01,485 --> 00:20:04,088 Partender is a beverage inventory system. 551 00:20:04,088 --> 00:20:06,824 We compare what was sold to what was consumed. 552 00:20:06,824 --> 00:20:10,194 Very often, there's a huge gap in that. 553 00:20:10,194 --> 00:20:15,232 Over three days we poured $2,550. 554 00:20:15,232 --> 00:20:18,669 We rang $2,237. 555 00:20:18,669 --> 00:20:22,439 It's probably the best numbers that I've ever seen, Andy. 556 00:20:22,439 --> 00:20:24,375 It shows the honesty of your staff 557 00:20:24,375 --> 00:20:25,809 and the intention of your staff. 558 00:20:25,809 --> 00:20:27,845 So, guys, were doing some stuff right here. 559 00:20:27,845 --> 00:20:29,713 I don't want you to think this is all negative. 560 00:20:29,713 --> 00:20:31,582 Now we need to get the experience 561 00:20:31,582 --> 00:20:34,318 and knowledge up to equal that intention, Rog, 562 00:20:34,318 --> 00:20:35,586 and we're on our way. 563 00:20:35,586 --> 00:20:36,720 -Yes, sir. -Do you agree? 564 00:20:36,720 --> 00:20:37,855 -Yeah. -You guys ready? 565 00:20:37,855 --> 00:20:39,490 -Yup. -Absolutely. 566 00:20:39,490 --> 00:20:40,524 Okay, let's get to work, guys. Let's do it. 567 00:20:42,493 --> 00:20:44,128 I think a kick in the butt like this 568 00:20:44,128 --> 00:20:45,763 -is exactly what we need. -We do. 569 00:20:56,407 --> 00:20:58,208 Yeah. That's--that was... 570 00:21:00,878 --> 00:21:02,346 Of course. Of course. 571 00:21:02,346 --> 00:21:03,580 Oh, man, she's-- 572 00:21:03,580 --> 00:21:05,516 it's-it's-it's her identity. 573 00:21:05,516 --> 00:21:06,617 -This place is her identity. -Yeah. 574 00:21:06,617 --> 00:21:07,684 I mean, I don't-- 575 00:21:08,719 --> 00:21:10,320 Yeah. No. 576 00:21:11,889 --> 00:21:13,924 That whole thing is... 577 00:21:13,924 --> 00:21:15,359 totally just a plan. 578 00:21:15,359 --> 00:21:16,627 I deserve to ask him. 579 00:21:16,627 --> 00:21:19,463 [sobs] I just wanna go home. 580 00:21:19,463 --> 00:21:20,898 I can't do it. 581 00:21:20,898 --> 00:21:23,300 The meeting we had, um, 582 00:21:23,300 --> 00:21:24,668 a big eye-opener. 583 00:21:24,668 --> 00:21:27,938 I just can't handle 584 00:21:27,938 --> 00:21:29,373 all of that right now. 585 00:21:31,275 --> 00:21:34,578 I'm sad she's gonna miss the experience of it. 586 00:21:34,578 --> 00:21:35,879 That was rough because I've never been put 587 00:21:35,879 --> 00:21:37,881 in this situation before. 588 00:21:37,881 --> 00:21:40,284 I'd like to regroup, and rebreathe, 589 00:21:40,284 --> 00:21:42,352 and re-center, and refocus. 590 00:21:43,520 --> 00:21:46,657 But I can't handle it. 591 00:21:46,657 --> 00:21:48,792 So that's why I'm choosing to leave. 592 00:21:48,792 --> 00:21:51,829 [dramatic music] 593 00:21:56,200 --> 00:21:57,334 -How we doing? -Good. 594 00:21:57,334 --> 00:21:58,735 -I'm good. -Good. 595 00:21:58,735 --> 00:22:00,237 All right, so what I saw from last night 596 00:22:00,237 --> 00:22:01,672 during recon was 597 00:22:01,672 --> 00:22:03,373 your most popular cocktail. 598 00:22:03,373 --> 00:22:05,642 It kinda looked like a dump bucket. 599 00:22:05,642 --> 00:22:07,277 It--the color was off. 600 00:22:07,277 --> 00:22:08,712 It was too sweet. And that's a big problem 601 00:22:08,712 --> 00:22:10,380 because that's your top seller, right? 602 00:22:10,380 --> 00:22:11,515 -Right. -And if you have a top seller, 603 00:22:11,515 --> 00:22:12,983 it can't be overpowered. 604 00:22:12,983 --> 00:22:14,952 It can't be too sweet. It can't be too sour. 605 00:22:14,952 --> 00:22:16,887 There has to be a balance with cocktails. 606 00:22:16,887 --> 00:22:19,823 Also, has to be simplistic enough so you can make a few 607 00:22:19,823 --> 00:22:21,458 when you have a big crowd. 608 00:22:21,458 --> 00:22:23,460 So that's what Jon and I want to focus on, 609 00:22:23,460 --> 00:22:25,229 on these cocktails is make it as simple, 610 00:22:25,229 --> 00:22:26,363 but as lucrative 611 00:22:26,363 --> 00:22:27,731 and as gorgeous as possible. 612 00:22:27,731 --> 00:22:29,533 -All right? So... -Yeah. 613 00:22:29,533 --> 00:22:30,968 ...with that, we're gonna be making a new cocktail. 614 00:22:30,968 --> 00:22:33,303 Start off is going to be the Dirty Shirley. 615 00:22:33,303 --> 00:22:34,738 So, we get our tins, 616 00:22:34,738 --> 00:22:37,241 two-fourths the ounce of lemon juice, 617 00:22:37,241 --> 00:22:39,209 then a shade of grenadine, 618 00:22:40,711 --> 00:22:43,313 and then two ounces of your vodka. 619 00:22:45,516 --> 00:22:47,317 Take your tin, seal. 620 00:22:48,285 --> 00:22:50,487 [upbeat music] 621 00:22:50,487 --> 00:22:52,389 That's so pretty. 622 00:22:52,389 --> 00:22:54,491 Top with lemon lime. 623 00:22:54,491 --> 00:22:57,861 And that, ladies and gentlemen, is the Dirty Shirley. 624 00:22:57,861 --> 00:23:00,264 -Hello, everyone. all: Hi. 625 00:23:00,264 --> 00:23:02,833 One of the big issues last night was hair in the food. 626 00:23:02,833 --> 00:23:04,301 So from here on out, man, 627 00:23:04,301 --> 00:23:05,502 just make me a promise 628 00:23:05,502 --> 00:23:07,437 from kitchen guy to kitchen guy. 629 00:23:07,437 --> 00:23:09,373 -We either go hairnet or hat. -Hat. 630 00:23:09,373 --> 00:23:11,375 You're going for fashion and safety. 631 00:23:11,375 --> 00:23:12,843 Fair enough. 632 00:23:12,843 --> 00:23:14,444 Okay. 633 00:23:14,444 --> 00:23:16,413 I'm gonna change your burger right now, 634 00:23:16,413 --> 00:23:18,382 and we're gonna call it the Strikeout Burger. 635 00:23:18,382 --> 00:23:20,684 Okay? We're gonna toast the bun, 636 00:23:20,684 --> 00:23:21,818 use your Angus. 637 00:23:21,818 --> 00:23:23,520 It's not much more per pound 638 00:23:23,520 --> 00:23:25,055 and you can get a couple more bucks for it 639 00:23:25,055 --> 00:23:27,024 when you use that word on the menu. 640 00:23:27,024 --> 00:23:28,825 I'm gonna drop some fries... 641 00:23:32,663 --> 00:23:34,531 garlic aioli, 642 00:23:34,531 --> 00:23:36,567 on the bottom, 643 00:23:36,567 --> 00:23:38,569 a little American cheese... 644 00:23:40,470 --> 00:23:42,506 onto the aioli, 645 00:23:42,506 --> 00:23:44,341 cool butter leaf lettuce, 646 00:23:44,341 --> 00:23:46,843 some nice thick cut tomato, 647 00:23:46,843 --> 00:23:48,011 a little bit of red onion... 648 00:23:50,047 --> 00:23:53,317 and some crispy pepper bacon on top. 649 00:23:53,317 --> 00:23:54,885 One more round of aioli... 650 00:23:56,954 --> 00:23:59,656 fries are done. 651 00:23:59,656 --> 00:24:03,026 Guys, everybody takes photos of their food now, 652 00:24:03,026 --> 00:24:05,662 but it's only advertising for yourself. 653 00:24:06,730 --> 00:24:10,067 [tense music] 654 00:24:10,067 --> 00:24:11,602 -Hi. -Hello. 655 00:24:11,602 --> 00:24:12,970 -Hi. -Hi. 656 00:24:12,970 --> 00:24:14,771 I hear we hit a little fallout, Andy? 657 00:24:14,771 --> 00:24:16,473 -Yes, sir. -What happened? 658 00:24:16,473 --> 00:24:20,377 Um, Alex was just not feeling good physically 659 00:24:20,377 --> 00:24:22,579 after the initial encounter today. 660 00:24:22,579 --> 00:24:24,715 And so she decided to go home 661 00:24:24,715 --> 00:24:26,416 and get feeling better. 662 00:24:26,416 --> 00:24:27,718 This is a pressure business. 663 00:24:27,718 --> 00:24:29,052 -Right. -People get angry, 664 00:24:29,052 --> 00:24:30,487 things fall apart. 665 00:24:30,487 --> 00:24:31,989 -It gets intense. Right? -Yes. 666 00:24:31,989 --> 00:24:33,824 Okay. It can be very intense. 667 00:24:33,824 --> 00:24:36,960 Is a bar the right environment for that type of person? 668 00:24:36,960 --> 00:24:38,996 But, you know, that's water under the bridge. 669 00:24:38,996 --> 00:24:40,797 The question is, Roger, three days from now, 670 00:24:40,797 --> 00:24:43,367 if she tries to come back, she's not trained, 671 00:24:43,367 --> 00:24:45,369 she doesn't know our new standards. 672 00:24:45,369 --> 00:24:46,870 Probably you should be the manager 673 00:24:46,870 --> 00:24:48,939 and she should be the supervisor. 674 00:24:48,939 --> 00:24:50,674 So that's your decision. 675 00:24:51,642 --> 00:24:52,709 Okay, enough said. 676 00:24:52,709 --> 00:24:53,877 -Okay. -Okay? 677 00:24:53,877 --> 00:24:55,145 We have a stress test tonight. 678 00:24:55,145 --> 00:24:56,580 -Okay. We ready? -Yes, sir. 679 00:24:56,580 --> 00:24:57,781 -Let's do it. -All right. 680 00:24:59,916 --> 00:25:01,885 [tense music] 681 00:25:01,885 --> 00:25:02,919 -Hey. -Hey. 682 00:25:02,919 --> 00:25:04,421 Welcome to Strikers Bar. 683 00:25:04,421 --> 00:25:05,989 -Come on in. -Howdy, howdy. 684 00:25:05,989 --> 00:25:07,491 -Welcome to Strikers Bar. -It's great to see you. 685 00:25:07,491 --> 00:25:08,859 It's good to see you again, guys. 686 00:25:08,859 --> 00:25:10,694 Here's our select menu for the evening. 687 00:25:10,694 --> 00:25:12,696 These are the drinks we are offering tonight. 688 00:25:12,696 --> 00:25:13,997 -I'm gonna do the Strikeout. -Okay. 689 00:25:13,997 --> 00:25:16,033 Two strikeouts, two turkeys, 690 00:25:16,033 --> 00:25:17,801 Yeah, I'll do the Strikeout. 691 00:25:17,801 --> 00:25:19,503 Perfect. I'll get this in for guys. 692 00:25:19,503 --> 00:25:21,471 -Okay. Thank you. -All right. First two. 693 00:25:21,471 --> 00:25:23,740 [dramatic music] 694 00:25:25,575 --> 00:25:27,511 Okay. Drinks are starting to come out from the bar. 695 00:25:27,511 --> 00:25:28,945 Speed is coming together. 696 00:25:28,945 --> 00:25:30,514 I think we're off to a pretty good start. 697 00:25:32,082 --> 00:25:34,451 Okay, first order in. 698 00:25:34,451 --> 00:25:35,485 What you got? 699 00:25:35,485 --> 00:25:36,953 Two Strikeout Burgers. 700 00:25:36,953 --> 00:25:39,556 Okay, order in, more Strikeout Burgers. 701 00:25:40,624 --> 00:25:41,992 -One or two? -One. 702 00:25:41,992 --> 00:25:43,460 It's wrong. 703 00:25:44,528 --> 00:25:46,596 All right. 704 00:25:46,596 --> 00:25:48,598 -So what happened there? -I missed pouring the-- 705 00:25:48,598 --> 00:25:50,000 this first one. 706 00:25:50,000 --> 00:25:51,735 -Redo. -Okay. 707 00:25:51,735 --> 00:25:53,070 Guys, I'm sorry about the delay. 708 00:25:53,070 --> 00:25:54,671 I don't know if you noticed, 709 00:25:54,671 --> 00:25:55,806 but everybody walked in the same time. 710 00:25:55,806 --> 00:25:56,940 How many drinks have they done? 711 00:25:56,940 --> 00:25:58,608 Uh, so far three. 712 00:25:58,608 --> 00:26:00,110 -Three drinks? Okay. -So far three. 713 00:26:00,110 --> 00:26:02,079 So we have some balloons over here, everybody. 714 00:26:02,079 --> 00:26:04,915 Every time they make a mistake, I'm popping a balloon. 715 00:26:04,915 --> 00:26:06,683 I'm popping three now. 716 00:26:06,683 --> 00:26:08,151 Once I pop 10, 717 00:26:08,151 --> 00:26:09,686 we shut down. 718 00:26:09,686 --> 00:26:11,221 Nobody gets any more drinks or food. 719 00:26:11,221 --> 00:26:13,423 Blame it on them, not me. 720 00:26:14,224 --> 00:26:18,528 One, two, three. 721 00:26:18,528 --> 00:26:20,797 Seven left, guys, let's not make any more mistakes. 722 00:26:20,797 --> 00:26:22,199 Come on. 723 00:26:22,199 --> 00:26:23,533 Give 'em an ice in that glass, too. 724 00:26:23,533 --> 00:26:24,568 Oh. 725 00:26:26,670 --> 00:26:27,971 Hey, how are we doing? The burgers look good. 726 00:26:27,971 --> 00:26:29,539 Burgers look great. Look at that. 727 00:26:29,539 --> 00:26:30,907 -Yeah. -Compared to what they had. 728 00:26:30,907 --> 00:26:32,008 Yeah. That's a nice juicy burger. 729 00:26:32,008 --> 00:26:33,076 That's not gray meat. 730 00:26:33,076 --> 00:26:35,178 Gary, redemption, buddy. 731 00:26:35,178 --> 00:26:36,480 Thank you. 732 00:26:36,480 --> 00:26:38,014 [tense music] 733 00:26:38,014 --> 00:26:39,950 Come on, we got to move. 734 00:26:39,950 --> 00:26:42,085 All the way upside down. Upside down. 735 00:26:42,085 --> 00:26:43,854 What's going on? We've hit a roadblock here. 736 00:26:43,854 --> 00:26:44,988 We have three cocktails have been thrown out, 737 00:26:44,988 --> 00:26:46,156 since you've been gone. 738 00:26:46,156 --> 00:26:48,024 -Three more. -Uh-oh. 739 00:26:49,626 --> 00:26:50,794 [balloon popping] 740 00:26:52,662 --> 00:26:53,764 Uh-oh is right, guys. 741 00:26:53,764 --> 00:26:55,699 We're now down to four. 742 00:26:55,699 --> 00:26:57,734 No more mistakes. 743 00:26:57,734 --> 00:26:59,770 Where's Roger? I don't know how to put stuff in the system. 744 00:26:59,770 --> 00:27:00,904 I need him right now. 745 00:27:00,904 --> 00:27:02,939 It doesn't specify, though. 746 00:27:02,939 --> 00:27:05,876 I-I think they're literally numbering them like this. 747 00:27:05,876 --> 00:27:07,711 Like, one, two, three. 748 00:27:07,711 --> 00:27:09,646 Yeah, I'll just call out their name. It's either-- 749 00:27:09,646 --> 00:27:11,047 Well, they're not putting names on now. 750 00:27:11,047 --> 00:27:13,950 -They're not? -It just says table three. 751 00:27:13,950 --> 00:27:15,719 And then you know where those are going? 752 00:27:15,719 --> 00:27:17,120 Yes. 753 00:27:17,120 --> 00:27:20,157 Anybody in the table who has a drink? 754 00:27:20,157 --> 00:27:22,626 You guys got two drinks? In the back there? 755 00:27:22,626 --> 00:27:25,595 -Were you guys the first to order? -No, no. 756 00:27:25,595 --> 00:27:28,198 -No logic to this. -One with onions, one without onions? 757 00:27:28,198 --> 00:27:30,700 -No. They both have onions. -But there were some couple of hams and cheeses 758 00:27:30,700 --> 00:27:31,868 -and stuff with it. -Yeah, I know. 759 00:27:31,868 --> 00:27:33,737 Boom. How many you making? 760 00:27:33,737 --> 00:27:34,805 Two. 761 00:27:34,805 --> 00:27:36,072 Throw it up. 762 00:27:36,072 --> 00:27:37,174 -God. Christ. -Over poured. 763 00:27:37,174 --> 00:27:38,642 Jon, one more. Come on. 764 00:27:38,642 --> 00:27:39,843 One more. 765 00:27:39,843 --> 00:27:41,745 One more down the drink. 766 00:27:42,879 --> 00:27:44,748 Three left. 767 00:27:44,748 --> 00:27:46,183 We had two Strikeouts. 768 00:27:46,183 --> 00:27:47,317 -Yeah, we have three. -We have three. 769 00:27:47,317 --> 00:27:48,885 -We have three. -Three? 770 00:27:48,885 --> 00:27:50,253 This is table five? 771 00:27:50,253 --> 00:27:51,254 -Yes, all this, drinks-- -All of this? 772 00:27:51,254 --> 00:27:52,255 -Yes. -Okay. 773 00:27:52,255 --> 00:27:53,857 What's going on here? 774 00:27:53,857 --> 00:27:54,891 Well, we ordered three of the same thing 775 00:27:54,891 --> 00:27:56,960 but we only got two. 776 00:27:56,960 --> 00:27:58,662 Guys, we're getting incomplete orders 777 00:27:58,662 --> 00:28:00,096 coming out to tables. 778 00:28:00,096 --> 00:28:02,566 One more. What's your favorite color? 779 00:28:02,566 --> 00:28:04,334 -Yellow. -Yellow. 780 00:28:04,334 --> 00:28:06,236 Two more balloons and we're done. 781 00:28:06,236 --> 00:28:07,237 [tense music] 782 00:28:11,867 --> 00:28:13,269 Guys, we're getting incomplete orders 783 00:28:13,269 --> 00:28:15,004 coming out to tables. 784 00:28:15,004 --> 00:28:17,273 One more. What's your favorite color? 785 00:28:17,273 --> 00:28:19,108 -Yellow. -Yellow. 786 00:28:19,108 --> 00:28:21,010 Two more balloons and we're done. 787 00:28:21,010 --> 00:28:23,312 -Table five, Shirley? -Yes. 788 00:28:23,312 --> 00:28:24,680 You know, I hate to do this to you. 789 00:28:24,680 --> 00:28:25,815 -Yeah. -Don't do it. 790 00:28:26,816 --> 00:28:27,883 You over poured. 791 00:28:30,319 --> 00:28:32,088 We're down to one balloon. 792 00:28:33,889 --> 00:28:35,224 No more mistakes. 793 00:28:36,626 --> 00:28:37,793 Where's my table five drinks? 794 00:28:37,793 --> 00:28:39,195 I'm working on them, sir. 795 00:28:39,195 --> 00:28:40,730 Well, we're down to the last balloon. 796 00:28:40,730 --> 00:28:42,064 There's been a lot of mistakes. 797 00:28:42,064 --> 00:28:43,666 These guys have drinks, but no food. 798 00:28:43,666 --> 00:28:45,768 No table is completely right. 799 00:28:45,768 --> 00:28:47,103 Drinks down the drain. 800 00:28:47,103 --> 00:28:49,071 Out of ten balloons, we got one left. 801 00:28:49,071 --> 00:28:50,873 It all comes down to this. 802 00:28:50,873 --> 00:28:52,241 I wonder how long they can last 803 00:28:52,241 --> 00:28:54,210 before screwing up the next thing. 804 00:28:54,210 --> 00:28:56,846 -Talk to me, my sister. -Needs to be cut in half. 805 00:28:56,846 --> 00:28:58,914 Okay. Simple. 806 00:28:58,914 --> 00:29:00,883 Simple, simple, cut in half, honey. 807 00:29:00,883 --> 00:29:02,351 Not a bad reason for the food to come back 808 00:29:02,351 --> 00:29:03,719 to the kitchen, right? 809 00:29:03,719 --> 00:29:05,588 Come on, we got to move. 810 00:29:05,588 --> 00:29:08,658 [tense music] 811 00:29:08,658 --> 00:29:10,826 You over poured that tequila. 812 00:29:10,826 --> 00:29:11,861 Yeah. 813 00:29:12,928 --> 00:29:15,631 Jon. Jon, that's it. That's it. 814 00:29:15,631 --> 00:29:17,299 Sorry, everybody. 815 00:29:19,702 --> 00:29:21,671 That's it. 816 00:29:21,671 --> 00:29:24,006 Roger, we don't have table numbers and stall numbers. 817 00:29:24,006 --> 00:29:25,941 Our systems behind the bar aren't working. 818 00:29:25,941 --> 00:29:29,111 It's chaos. Is this the way a bar should run? 819 00:29:29,111 --> 00:29:30,246 -No. -No. 820 00:29:30,246 --> 00:29:32,381 So this is a major failure. 821 00:29:32,381 --> 00:29:34,083 So I've seen what I need to see. 822 00:29:34,083 --> 00:29:35,184 We're sorry. We love you. 823 00:29:35,184 --> 00:29:36,252 Please come back. 824 00:29:36,252 --> 00:29:37,720 I apologize for delays. 825 00:29:37,720 --> 00:29:39,689 Uh, we would love to have 826 00:29:39,689 --> 00:29:41,657 another opportunity to impress you. 827 00:29:41,657 --> 00:29:42,925 Come back in two nights. 828 00:29:42,925 --> 00:29:44,193 -We'll do it right. -Okay. 829 00:29:44,193 --> 00:29:46,162 -Love you guys. -[applause] 830 00:29:50,700 --> 00:29:53,302 [upbeat music] 831 00:29:58,741 --> 00:29:59,975 -How are we doing? all: Good. 832 00:29:59,975 --> 00:30:01,310 -Good? -Yeah. 833 00:30:01,310 --> 00:30:03,345 All right. So, I saw a lot of things 834 00:30:03,345 --> 00:30:05,081 happened last night, and, you know, there was a lot of heart. 835 00:30:05,081 --> 00:30:07,183 Today's training, I wanna focus on consistency. 836 00:30:07,183 --> 00:30:09,952 The passion is there. We need to work on the skill set. 837 00:30:09,952 --> 00:30:11,654 Andy, tell me what you saw. 838 00:30:11,654 --> 00:30:13,155 We didn't have the right systems in place. 839 00:30:13,155 --> 00:30:14,223 We had one POS. 840 00:30:14,223 --> 00:30:15,991 Major backlog. 841 00:30:15,991 --> 00:30:17,193 And Amanda, how did you feel? 842 00:30:17,193 --> 00:30:19,061 Um, it-it was a lot last night. 843 00:30:19,061 --> 00:30:20,730 Uh, it was a lot overwhelming. 844 00:30:20,730 --> 00:30:23,332 So, we have a lot of work that we have to do 845 00:30:23,332 --> 00:30:25,134 because you guys have the heart. 846 00:30:25,134 --> 00:30:27,169 You just need to get the, you know, 847 00:30:27,169 --> 00:30:29,138 know how to do it to make it right. 848 00:30:29,138 --> 00:30:30,940 -All right, you guys ready? -All right. Let's do it. 849 00:30:30,940 --> 00:30:32,742 So the first cocktail, we're gonna be making a nice, 850 00:30:32,742 --> 00:30:34,977 nice, nice Boozy Milkshake. 851 00:30:34,977 --> 00:30:37,446 So we're gonna start off with our huckleberry jam, 852 00:30:37,446 --> 00:30:39,281 bar spoon malted milk, 853 00:30:39,281 --> 00:30:41,784 two ounces of beverage milk, 854 00:30:41,784 --> 00:30:43,686 a half ounce of creme de cacao, 855 00:30:43,686 --> 00:30:47,156 and then we're gonna do two scoops of ice cream. 856 00:30:47,156 --> 00:30:49,859 We're gonna go a little bourbon, an ounce and a half, 857 00:30:49,859 --> 00:30:51,393 and the Restaurant Supply 858 00:30:51,393 --> 00:30:53,362 gave us this countertop milkshake mixer, 859 00:30:53,362 --> 00:30:55,965 we're gonna put this inside of a nice milkshake glass, 860 00:30:55,965 --> 00:30:59,168 give a little bit of whipped creme, not too much. 861 00:30:59,168 --> 00:31:01,403 And then we're gonna add a nice little drizzle on top of that, 862 00:31:01,403 --> 00:31:03,139 and a churro, 863 00:31:03,139 --> 00:31:05,341 and then naturally the straw goes behind. 864 00:31:05,341 --> 00:31:08,110 And that, ladies and gentlemen, is the Boozy Milkshake. 865 00:31:12,014 --> 00:31:13,716 Let's get these straws out. 866 00:31:13,716 --> 00:31:15,084 Let me know how it tastes. 867 00:31:15,084 --> 00:31:16,485 What do you think? 868 00:31:16,485 --> 00:31:18,120 -Spot on. -Yeah. 869 00:31:18,120 --> 00:31:19,188 All right. So we have a lot of work to do. 870 00:31:19,188 --> 00:31:20,422 We have a lot of training. 871 00:31:20,422 --> 00:31:21,657 -Let's get to it. -Absolutely. 872 00:31:23,859 --> 00:31:27,196 [upbeat music] 873 00:31:33,102 --> 00:31:35,137 Last night's stress test did not do well. 874 00:31:35,137 --> 00:31:37,873 Let's face it, those 10 balloons popped a lot quicker 875 00:31:37,873 --> 00:31:39,008 than I thought they would. 876 00:31:39,008 --> 00:31:40,810 Andy's a great guy. 877 00:31:40,810 --> 00:31:42,511 Roger could be a great leader. 878 00:31:42,511 --> 00:31:44,814 But I need to talk to them about their plan. 879 00:31:44,814 --> 00:31:47,183 Who's gonna run this bar and how they move forward? 880 00:31:47,183 --> 00:31:48,284 Well, how are you both? 881 00:31:48,284 --> 00:31:49,852 -Good. -Good. 882 00:31:49,852 --> 00:31:51,220 What do you think of this week? 883 00:31:51,220 --> 00:31:52,521 I've got, like, mixed emotions, right? 884 00:31:52,521 --> 00:31:54,056 When you walked in the first day, 885 00:31:54,056 --> 00:31:55,090 just having somebody 886 00:31:55,090 --> 00:31:56,926 that has 30 years plus 887 00:31:56,926 --> 00:31:58,527 of hospitality knowledge, 888 00:31:58,527 --> 00:32:01,363 coming in to help our-our struggling little bar. 889 00:32:01,363 --> 00:32:03,532 That was amazing. And then, the next day, 890 00:32:03,532 --> 00:32:06,235 obviously, that was a tough day, you know, and... 891 00:32:06,235 --> 00:32:07,937 -Yeah. -a lot of that stuff 892 00:32:07,937 --> 00:32:10,105 is legit, warranted. 893 00:32:10,105 --> 00:32:11,473 We need to hear it. And, well-- 894 00:32:11,473 --> 00:32:13,242 It's still painful. 895 00:32:13,242 --> 00:32:14,977 It's still been an incredible learning experience. 896 00:32:14,977 --> 00:32:16,779 So, Roger, when you look at the business 897 00:32:16,779 --> 00:32:19,014 and what we went through during stress test and such, 898 00:32:19,014 --> 00:32:21,250 what are the big lessons you've had this week? 899 00:32:21,250 --> 00:32:24,553 The stress test really point out a lot of flaws in the system. 900 00:32:24,553 --> 00:32:26,889 We've never done service at a table. 901 00:32:26,889 --> 00:32:28,524 If you were sitting at the bar counter, 902 00:32:28,524 --> 00:32:30,226 you got served. 903 00:32:30,226 --> 00:32:32,294 If you were at a table, you got forgotten, 904 00:32:32,294 --> 00:32:34,129 your tickets were placed over here. 905 00:32:34,129 --> 00:32:36,332 I think it's something operation will figure out together 906 00:32:36,332 --> 00:32:38,367 with-with, you know, setting up the right floor plans 907 00:32:38,367 --> 00:32:40,035 with table numbers, seat numbers, 908 00:32:40,035 --> 00:32:41,503 and putting the right systems in place. 909 00:32:41,503 --> 00:32:43,038 I'm gonna tell you a couple of things 910 00:32:43,038 --> 00:32:44,840 that really surprised me this week. 911 00:32:44,840 --> 00:32:46,342 Gary... 912 00:32:46,342 --> 00:32:47,543 really stepped up. 913 00:32:47,543 --> 00:32:49,178 He was clean. He was organized. 914 00:32:49,178 --> 00:32:50,312 -Every plate looked good. -Food was great. 915 00:32:50,312 --> 00:32:51,847 The food was fantastic. 916 00:32:51,847 --> 00:32:53,215 -Your bartenders, honestly... -Yeah. 917 00:32:53,215 --> 00:32:54,516 ...Rog, they were better than I thought 918 00:32:54,516 --> 00:32:56,252 -they would have been. -Oh, really? 919 00:32:56,252 --> 00:32:57,953 Yeah. I think there's a lot of potential there. 920 00:32:57,953 --> 00:32:59,288 If we set them up with the right workstations, 921 00:32:59,288 --> 00:33:01,090 -I think they'll perform well. -Good. 922 00:33:01,090 --> 00:33:03,893 As you assess your management choices down the road, 923 00:33:03,893 --> 00:33:06,028 I know loyalty is important to you. 924 00:33:06,028 --> 00:33:07,263 Nobody has to lose their jobs. 925 00:33:07,263 --> 00:33:09,164 I'm not suggesting that. 926 00:33:09,164 --> 00:33:12,868 But what if you presented to the staff, Alex included, 927 00:33:12,868 --> 00:33:14,970 we're gonna bring in a really good manager, Alex, 928 00:33:14,970 --> 00:33:16,438 somebody who can teach you. 929 00:33:16,438 --> 00:33:18,173 Somebody who's gonna energize this place, 930 00:33:18,173 --> 00:33:20,009 teach you all the things Taffer talked about 931 00:33:20,009 --> 00:33:21,343 that you didn't know, 932 00:33:21,343 --> 00:33:23,178 and really elevate this place 933 00:33:23,178 --> 00:33:25,014 and create an exciting atmosphere. 934 00:33:25,014 --> 00:33:26,482 She would embrace that, wouldn't she? 935 00:33:26,482 --> 00:33:28,384 I think so. I-- because she's a really, 936 00:33:28,384 --> 00:33:29,985 really good bartender. 937 00:33:29,985 --> 00:33:31,253 Her struggle is the management side. 938 00:33:31,253 --> 00:33:32,922 To meet your objective 939 00:33:32,922 --> 00:33:34,456 and to come through for this community, 940 00:33:34,456 --> 00:33:36,225 don't you want the best manager 941 00:33:36,225 --> 00:33:37,893 -you can find? -Of course. 942 00:33:37,893 --> 00:33:39,528 In order for me to be successful, 943 00:33:39,528 --> 00:33:41,563 you-you surround yourself with successful people. 944 00:33:41,563 --> 00:33:43,465 So you have some talking to do. 945 00:33:43,465 --> 00:33:45,334 You guys are too good 946 00:33:45,334 --> 00:33:47,069 and your mission is too noble... 947 00:33:47,069 --> 00:33:48,504 -Yeah. Right. -...for this community. 948 00:33:48,504 --> 00:33:51,140 To not have the best you can find. 949 00:33:51,140 --> 00:33:52,641 -Fair enough? -Yeah. 950 00:33:52,641 --> 00:33:54,143 All right, guys, I'm out of here. 951 00:33:54,143 --> 00:33:55,945 -I got a lot of work to do. -Okay. 952 00:33:55,945 --> 00:33:57,579 I don't know who would be better to tell us 953 00:33:57,579 --> 00:34:00,482 how to make this thing sing the way it should. 954 00:34:00,482 --> 00:34:02,484 Whoever ends up in that bar manager role, 955 00:34:02,484 --> 00:34:03,919 I'm gonna do a better job 956 00:34:03,919 --> 00:34:05,087 mentoring and ensuring 957 00:34:05,087 --> 00:34:06,655 that they have what they need, 958 00:34:06,655 --> 00:34:08,891 and the--and their systems are in place 959 00:34:08,891 --> 00:34:10,559 to be able to be more consistent 960 00:34:10,559 --> 00:34:12,361 and deliver value. 961 00:34:12,361 --> 00:34:13,395 Good stuff, man. 962 00:34:14,897 --> 00:34:18,400 [upbeat music] 963 00:34:35,217 --> 00:34:38,253 [cheers and applause] 964 00:34:39,355 --> 00:34:40,656 Hello. 965 00:34:40,656 --> 00:34:42,224 -There he is. -There he is. 966 00:34:42,224 --> 00:34:43,392 How are you, buddy? 967 00:34:43,392 --> 00:34:45,027 -I'm so excited. -Are you? 968 00:34:45,027 --> 00:34:46,528 Out of my mind. Excited. 969 00:34:46,528 --> 00:34:48,097 This has been a good week for you, hasn't it? 970 00:34:48,097 --> 00:34:49,965 This has. Incredible week. 971 00:34:49,965 --> 00:34:52,201 You know, this is a great community. 972 00:34:52,201 --> 00:34:53,602 Everybody supports each other, 973 00:34:53,602 --> 00:34:56,105 and it has a connectivity to it 974 00:34:56,105 --> 00:34:57,639 that makes it special to live here, doesn't it? 975 00:34:57,639 --> 00:34:59,141 -Yeah. -Yeah. 976 00:34:59,141 --> 00:35:01,110 And you are a noble guy, Andy. 977 00:35:01,110 --> 00:35:03,312 This wasn't all about money to him. 978 00:35:03,312 --> 00:35:06,348 He wanted something a community would come to be a part of, 979 00:35:06,348 --> 00:35:08,617 and be the centerpiece of this city. 980 00:35:08,617 --> 00:35:11,954 So, that's what I tried to build you. 981 00:35:11,954 --> 00:35:13,188 All right, guys, you ready? 982 00:35:13,188 --> 00:35:14,556 -Yeah. -Absolutely. 983 00:35:14,556 --> 00:35:16,025 I can't wait for you to see this. So... 984 00:35:16,025 --> 00:35:17,459 on a count of three, turn around. 985 00:35:17,459 --> 00:35:18,494 [cheers and applause] 986 00:35:18,494 --> 00:35:22,297 One, two, three. 987 00:35:22,297 --> 00:35:23,665 [cheers and applause] 988 00:35:23,665 --> 00:35:24,666 Oh, my God, that's awesome. 989 00:35:28,621 --> 00:35:32,091 One, two, three. 990 00:35:32,091 --> 00:35:34,593 [cheers and applause] 991 00:35:34,593 --> 00:35:36,228 That is awesome. 992 00:35:36,228 --> 00:35:37,663 -Yeah. -I love that. 993 00:35:37,663 --> 00:35:39,165 -Bullseye. -Bullseye. 994 00:35:39,165 --> 00:35:41,734 Oh, my God, that's awesome. 995 00:35:41,734 --> 00:35:43,536 I wanted a brand that fit your identity. 996 00:35:43,536 --> 00:35:45,738 -Oh, yeah. -A new paint scheme, 997 00:35:45,738 --> 00:35:47,573 nice new logo package, 998 00:35:47,573 --> 00:35:49,308 sports bar and kitchen. 999 00:35:49,308 --> 00:35:52,144 We wanted a food presence out here. 1000 00:35:52,144 --> 00:35:54,213 Put a nice backlit sign up there. 1001 00:35:54,213 --> 00:35:56,015 You got a new bar, don't you? 1002 00:35:56,015 --> 00:35:57,416 -Are you guys ready to see it? -I can't wait. 1003 00:35:57,416 --> 00:35:58,918 All right, guys, go ahead. 1004 00:36:00,519 --> 00:36:01,754 [upbeat music] 1005 00:36:01,754 --> 00:36:04,990 -Holy... -Oh, my God. 1006 00:36:08,093 --> 00:36:09,128 Oh, wow. 1007 00:36:09,128 --> 00:36:11,463 Oh, my God. 1008 00:36:11,463 --> 00:36:13,232 It looks awesome. 1009 00:36:13,232 --> 00:36:15,434 It's so pretty. 1010 00:36:15,434 --> 00:36:17,069 -It does. -Look at those lights. 1011 00:36:17,069 --> 00:36:18,304 This is beautiful. 1012 00:36:18,304 --> 00:36:19,738 This is not my bar. 1013 00:36:19,738 --> 00:36:21,740 Oh, my God, you guys. 1014 00:36:21,740 --> 00:36:24,210 I love Bullseye Sports Bar & Kitchen. 1015 00:36:24,210 --> 00:36:27,479 It's definitely a place where I could hang out. 1016 00:36:27,479 --> 00:36:30,149 I love it. I love it. 1017 00:36:30,149 --> 00:36:31,383 There's two wells. 1018 00:36:31,383 --> 00:36:33,319 -[laughter] -Oh, my God. 1019 00:36:33,319 --> 00:36:34,486 -How are we doing? -Oh, my God. 1020 00:36:34,486 --> 00:36:36,288 -Oh, my God. -Yeah. 1021 00:36:36,288 --> 00:36:38,257 -It's beautiful. -Ooh, is that tears? 1022 00:36:38,257 --> 00:36:40,726 -Yeah. It's beautiful. -Aww. 1023 00:36:40,726 --> 00:36:42,561 In the 15 years I've been at Strikers, 1024 00:36:42,561 --> 00:36:44,463 nothing has changed with the carpet. 1025 00:36:44,463 --> 00:36:48,033 So to walk in and have this much beauty around me, 1026 00:36:48,033 --> 00:36:51,070 I'm, like, beyond excited to start working. 1027 00:36:51,070 --> 00:36:53,739 A dark wood bar like this has a warmth to it. 1028 00:36:53,739 --> 00:36:55,708 We have two POS systems for you, 1029 00:36:55,708 --> 00:36:57,776 the state-of-the-art with Skytabs, 1030 00:36:57,776 --> 00:36:59,712 two complete workstations. 1031 00:36:59,712 --> 00:37:02,147 -I thought that-- -And then I got PathSpot 1032 00:37:02,147 --> 00:37:04,116 to give you one of my favorite devices. 1033 00:37:04,116 --> 00:37:05,651 -After you wash your hands... -Okay. 1034 00:37:05,651 --> 00:37:08,120 ...you put them under the PathSpot device. 1035 00:37:08,120 --> 00:37:10,556 If you get a green light, your hands are perfectly clean. 1036 00:37:10,556 --> 00:37:12,324 -Wow. -Perfect. 1037 00:37:12,324 --> 00:37:15,127 Then I got Audio Visual Professionals of Idaho 1038 00:37:15,127 --> 00:37:17,830 to redo the sound system, video system, 1039 00:37:17,830 --> 00:37:20,633 create video loops for you with your own content. 1040 00:37:20,633 --> 00:37:22,601 Then we added a fourth pinball machine, 1041 00:37:22,601 --> 00:37:24,470 got you two monitors in the back 1042 00:37:24,470 --> 00:37:26,238 rather than that ugly big screen. 1043 00:37:26,238 --> 00:37:27,806 I got BarProducts.com 1044 00:37:27,806 --> 00:37:29,241 to give you guys mixing equipment, 1045 00:37:29,241 --> 00:37:30,676 cups, glassware, strainers, 1046 00:37:30,676 --> 00:37:32,378 -spoons, everything. -Thank you. 1047 00:37:32,378 --> 00:37:34,246 And then I got Standard Restaurant Supply 1048 00:37:34,246 --> 00:37:35,781 to give you guys the appliances in the kitchen 1049 00:37:35,781 --> 00:37:37,683 that we got you, all the plates, 1050 00:37:37,683 --> 00:37:40,386 and a lifetime subscription to Partender. 1051 00:37:40,386 --> 00:37:41,453 -Thank you. -Awesome. 1052 00:37:41,453 --> 00:37:42,588 Fifteen-minute inventory. 1053 00:37:42,588 --> 00:37:44,623 Next, you are in this, buddy. 1054 00:37:44,623 --> 00:37:46,225 -Oh. -Oh, okay. 1055 00:37:46,225 --> 00:37:47,326 -Oh, my God. -Oh, wow. 1056 00:37:47,326 --> 00:37:48,394 -Look at that. -Gary. 1057 00:37:48,394 --> 00:37:49,528 -What? -Gary. 1058 00:37:49,528 --> 00:37:50,863 You showed me talent. 1059 00:37:50,863 --> 00:37:52,197 We beat you up. 1060 00:37:52,197 --> 00:37:53,832 You came in the next day 1061 00:37:53,832 --> 00:37:56,502 and, boy, did you prove us wrong. 1062 00:37:56,502 --> 00:37:58,237 -Thank you. -All righty, guys, 1063 00:37:58,237 --> 00:37:59,405 you see all those people standing out there? 1064 00:37:59,405 --> 00:38:00,439 -Yeah. -Yes. 1065 00:38:00,439 --> 00:38:02,141 Gary, they're hungry. 1066 00:38:02,141 --> 00:38:03,409 -Let's get it, sir. -Amanda, they're thirsty. 1067 00:38:03,409 --> 00:38:04,643 -Yes, sir. -Are you ready, guys? 1068 00:38:04,643 --> 00:38:05,644 -Yeah. -All right, let's do it. 1069 00:38:05,644 --> 00:38:06,645 Thanks. 1070 00:38:06,645 --> 00:38:08,647 [tense music] 1071 00:38:08,647 --> 00:38:09,882 Hey. 1072 00:38:09,882 --> 00:38:12,351 [cheers and applause] 1073 00:38:12,351 --> 00:38:14,253 I wanna welcome you to the new 1074 00:38:14,253 --> 00:38:16,522 Bullseye Sports Bar & Kitchen. 1075 00:38:16,522 --> 00:38:18,324 -Come on in. -[cheers and applause] 1076 00:38:18,324 --> 00:38:19,692 [upbeat music] 1077 00:38:19,692 --> 00:38:21,593 Hi, guys. 1078 00:38:21,593 --> 00:38:23,162 Hey. Welcome. 1079 00:38:23,162 --> 00:38:24,697 What can I get you mama? 1080 00:38:24,697 --> 00:38:27,132 So there's our drink menu down below. 1081 00:38:28,834 --> 00:38:29,902 Good to see you again. 1082 00:38:29,902 --> 00:38:31,270 You can start dancing. 1083 00:38:31,270 --> 00:38:33,138 Looking good. We're all ready. 1084 00:38:33,138 --> 00:38:36,141 Table two, drinks up. 1085 00:38:36,141 --> 00:38:37,509 Look at how much you've learned your mistake. 1086 00:38:37,509 --> 00:38:38,877 -Yes, sir. -You're rocking, aren't you? 1087 00:38:38,877 --> 00:38:40,546 -Yes, I am. -I know you got this, too. 1088 00:38:40,546 --> 00:38:42,181 -She's got this, doesn't she? -Oh, yeah. 1089 00:38:42,181 --> 00:38:44,350 -I'm really proud of you. -Thank you. 1090 00:38:44,350 --> 00:38:45,884 Man, what do you think so far? 1091 00:38:45,884 --> 00:38:47,453 Listen, Roger, for a guy that hasn't bartending. 1092 00:38:47,453 --> 00:38:49,321 -Yeah. -He's doing a great job. 1093 00:38:49,321 --> 00:38:51,323 He's learning these cocktails. He's making it happen. 1094 00:38:51,323 --> 00:38:52,858 And most managers, if they had a tin bar, 1095 00:38:52,858 --> 00:38:54,593 -would be frustrated. -Yeah. 1096 00:38:54,593 --> 00:38:55,627 -Look at him, he's smiling. -He's cooling down. 1097 00:38:55,627 --> 00:38:57,229 He has a great attitude. 1098 00:38:57,229 --> 00:38:59,431 -This is a Boozy Milkshake. -Thank you. 1099 00:38:59,431 --> 00:39:01,233 Roger's getting drinks out quickly. 1100 00:39:01,233 --> 00:39:02,835 Amanda just starting to rock two or three at a time. 1101 00:39:02,835 --> 00:39:04,570 Tables are starting to get served. 1102 00:39:04,570 --> 00:39:06,805 I'd say we're running about 10 times faster 1103 00:39:06,805 --> 00:39:08,574 than we did during stress test. 1104 00:39:08,574 --> 00:39:09,908 -Excellent, Gary. -Smokin' burger. 1105 00:39:09,908 --> 00:39:11,543 [upbeat music] 1106 00:39:11,543 --> 00:39:13,746 -How we doing? -We're jamming, Jon. 1107 00:39:13,746 --> 00:39:15,381 It's coming in fast. 1108 00:39:15,381 --> 00:39:16,815 So tickets are coming in quick? 1109 00:39:16,815 --> 00:39:18,517 -All at once. -Food seems to be going out 1110 00:39:18,517 --> 00:39:19,651 pretty quickly as well. We're running. What? 1111 00:39:19,651 --> 00:39:21,253 A 10-minute ticket time so far? 1112 00:39:21,253 --> 00:39:22,888 -Give or take. Yeah. -Yeah. 1113 00:39:22,888 --> 00:39:24,223 Gary, I don't know how you could do any better, buddy. 1114 00:39:24,223 --> 00:39:25,657 Thank you. 1115 00:39:25,657 --> 00:39:27,459 -All right, here. -Excellent. 1116 00:39:27,459 --> 00:39:28,694 -And right here. -Oh, no, it's awesome. 1117 00:39:28,694 --> 00:39:30,362 Thank you, guys. 1118 00:39:30,362 --> 00:39:31,897 -Hi, Steph. How are you? -Hello. How are you? 1119 00:39:31,897 --> 00:39:33,832 -Good to see you again. -Good to see you again. 1120 00:39:33,832 --> 00:39:36,335 -We think a little better? -This looks so much better. 1121 00:39:36,335 --> 00:39:38,270 -Excellent. -It's night and day, for sure. 1122 00:39:38,270 --> 00:39:39,538 I know you got something to talk about on the radio, aren't you? 1123 00:39:39,538 --> 00:39:40,806 I know. And I will. 1124 00:39:40,806 --> 00:39:42,474 -I definitely will. -Great. 1125 00:39:42,474 --> 00:39:43,475 -Thanks for being here. -Yeah, of course. 1126 00:39:43,475 --> 00:39:44,643 Yup. Pop. 1127 00:39:44,643 --> 00:39:46,278 Over your shoulder. Beautiful. 1128 00:39:46,278 --> 00:39:47,880 Here we go. Let's see how this bar is. 1129 00:39:47,880 --> 00:39:50,416 Is it right? The moment of truth. 1130 00:39:50,416 --> 00:39:51,984 -Yeah. -Perfect. Yes. 1131 00:39:51,984 --> 00:39:53,652 [cheers and applause] 1132 00:39:53,652 --> 00:39:55,621 All right. We're rocking now. 1133 00:39:55,621 --> 00:39:57,256 People love the bar. 1134 00:39:57,256 --> 00:39:59,458 Most importantly, they love the staff. 1135 00:39:59,458 --> 00:40:02,895 And that's what makes a community bar great. 1136 00:40:02,895 --> 00:40:05,264 I have two drinks for table seven. 1137 00:40:05,264 --> 00:40:06,532 This is a whole new beginning 1138 00:40:06,532 --> 00:40:08,000 -for you. -Oh, my gosh. 1139 00:40:08,000 --> 00:40:09,868 -It's overwhelming. -Your staff is trained. 1140 00:40:09,868 --> 00:40:11,670 Roger, he's even more energized, 1141 00:40:11,670 --> 00:40:13,372 and he's more comfortable in the bar 1142 00:40:13,372 --> 00:40:14,807 -than he was before. -Oh, yeah. 1143 00:40:14,807 --> 00:40:16,475 -And that's really important. -So-So am I. 1144 00:40:16,475 --> 00:40:17,843 -Yeah. My work is done. -You crushed it. 1145 00:40:17,843 --> 00:40:19,311 -Ah, thank you, buddy. -You crushed it. 1146 00:40:19,311 --> 00:40:20,612 -Thank you. -Congratulations. 1147 00:40:20,612 --> 00:40:21,613 -I love you, brother. -I love you. 1148 00:40:21,613 --> 00:40:23,348 This is crazy. 1149 00:40:23,348 --> 00:40:25,417 The amount of thought that went into this place. 1150 00:40:25,417 --> 00:40:27,319 You know, Jon nailed it. 1151 00:40:27,319 --> 00:40:29,688 The future is gonna be great for Meridian Lanes 1152 00:40:29,688 --> 00:40:33,192 and Bullseye Sports Bar & Kitchen is gonna be amazing. 1153 00:40:35,627 --> 00:40:38,664 [upbeat music] 1154 00:40:46,371 --> 00:40:48,707 Consideration provided by, Skytab POS, PathSpot, 1155 00:40:48,707 --> 00:40:51,477 Partender, Grand Sidecar Bar, Blue Ocean Cleaning, 1156 00:40:51,477 --> 00:40:53,445 Plumbing Solutions of Idaho, BarProducts, 1157 00:40:53,445 --> 00:40:55,380 Audio Video Professionals, Curtis Restaurant Equipment, 1158 00:40:55,380 --> 00:40:57,316 Standard Restaurant Supply, Riverside Embroidery, 1159 00:40:57,316 --> 00:40:58,317 Ellis Amusements, One Stone, and ESRI.