1
00:00:01,067 --> 00:00:03,536
Sometimes, the ice scooper
gets buried in the ice.
2
00:00:03,536 --> 00:00:05,238
-And--
-Oh, my God.
3
00:00:05,238 --> 00:00:06,806
-Yeah. It's not great.
-Hold on, honey.
4
00:00:06,806 --> 00:00:09,642
-Yeah, it's bad.
-This is disgusting.
5
00:00:09,642 --> 00:00:11,845
Oh, it's chunky.
6
00:00:11,845 --> 00:00:14,047
[grunts]
7
00:00:15,115 --> 00:00:16,516
Narrator: For over 30 years,
8
00:00:16,516 --> 00:00:18,852
Jon Taffer has traveled
the country,
9
00:00:18,852 --> 00:00:22,489
saving hundreds of bars
from failure and ruin.
10
00:00:22,489 --> 00:00:25,392
The past few years have been
harder on our country
11
00:00:25,392 --> 00:00:27,560
than I've ever seen before.
12
00:00:27,560 --> 00:00:30,096
But now,
in a post-pandemic world,
13
00:00:30,096 --> 00:00:33,400
restaurants and bars are seeing
a massive surge in business.
14
00:00:33,400 --> 00:00:35,435
Hey. Yeah.
15
00:00:35,435 --> 00:00:39,472
And a customer base that has
a much higher expectation
16
00:00:39,472 --> 00:00:41,274
for quality food and drinks.
17
00:00:41,274 --> 00:00:42,575
Not a huge fan of this.
18
00:00:42,575 --> 00:00:46,212
So I'm on a mission to save
bars that had been struggling
19
00:00:46,212 --> 00:00:48,748
to keep up with the new
landscape of our industry.
20
00:00:48,748 --> 00:00:49,849
Yay.
21
00:00:49,849 --> 00:00:52,318
Narrator: So now,
Jon is back out on the road
22
00:00:52,318 --> 00:00:54,421
and heading to Denver,
North Carolina,
23
00:00:54,421 --> 00:00:56,623
to rescue
Latitudes Bar & Grill.
24
00:00:56,623 --> 00:00:58,658
This is a new era
for our country,
25
00:00:58,658 --> 00:01:02,429
so we need to raise the bar
and rise to these challenges.
26
00:01:02,429 --> 00:01:04,631
[upbeat music]
27
00:01:04,631 --> 00:01:08,334
Narrator: In 2019,
Patti and Steve Merkel
28
00:01:08,334 --> 00:01:12,338
opened Latitudes Bar & Grill
in Denver, North Carolina.
29
00:01:12,338 --> 00:01:14,474
I started in the, um,
bar and restaurant business
30
00:01:14,474 --> 00:01:16,176
at a very young age.
31
00:01:16,176 --> 00:01:18,511
My great grandfather
owned bars and so...
32
00:01:18,511 --> 00:01:20,780
it's always been
in my blood, I guess.
33
00:01:20,780 --> 00:01:24,451
Steve is my husband,
my business partner.
34
00:01:24,451 --> 00:01:28,888
My business background
is I started a cookie company
35
00:01:28,888 --> 00:01:31,724
with my brother back in 1984,
36
00:01:31,724 --> 00:01:36,262
and 21 years later we sold
to a major cookie competitor.
37
00:01:36,262 --> 00:01:38,865
I had the ability to retire
at that time.
38
00:01:38,865 --> 00:01:40,567
Narrator: Wanting to help
his wife,
39
00:01:40,567 --> 00:01:42,802
Steve funded
Patti's dream business,
40
00:01:42,802 --> 00:01:45,805
but remained hands off
in the day to day operations.
41
00:01:45,805 --> 00:01:49,409
I've learned the hard way
that it's not something
42
00:01:49,409 --> 00:01:51,411
that you just dip your foot
in the water
43
00:01:51,411 --> 00:01:52,779
and you come on Monday
and that's it.
44
00:01:52,779 --> 00:01:55,648
You're usually either in
all or you're out.
45
00:01:55,648 --> 00:01:57,784
So, I try to remain out.
46
00:01:57,784 --> 00:02:00,320
I go to bed at 9:30.
This is gonna be late.
47
00:02:00,320 --> 00:02:02,222
And I'm--I'm gonna take
an extra nap.
48
00:02:02,222 --> 00:02:04,657
Narrator: But Steve and Patti
quickly realized
49
00:02:04,657 --> 00:02:06,793
that the demands of the bar
were more than
50
00:02:06,793 --> 00:02:08,561
either of them anticipated.
51
00:02:08,561 --> 00:02:10,663
Right now, I'm working,
um, seven days a week.
52
00:02:10,663 --> 00:02:13,633
As much as I love it,
I'm--I'm tired.
53
00:02:13,633 --> 00:02:16,436
In the beginning, it was fine.
It's getting a little old.
54
00:02:16,436 --> 00:02:17,804
We've been trying
to find somebody
55
00:02:17,804 --> 00:02:18,905
to take over the restaurant.
56
00:02:18,905 --> 00:02:21,407
Narrator: So they brought on
their son, Travis,
57
00:02:21,407 --> 00:02:24,310
to help manage the bar
and ease their burden.
58
00:02:24,310 --> 00:02:26,412
I, kind of, do a little bit
of everything.
59
00:02:26,412 --> 00:02:29,949
I--I cook, clean,
I bartend, I serve.
60
00:02:29,949 --> 00:02:31,651
We kind of buttheads.
61
00:02:31,651 --> 00:02:33,586
You don't listen to me
anymore because you...
62
00:02:33,586 --> 00:02:35,321
All right. I listen to you--
63
00:02:35,321 --> 00:02:36,589
I listen
to you more than anything.
64
00:02:36,589 --> 00:02:37,624
Because you tell them one thing
and I'd tell them another thing.
65
00:02:37,624 --> 00:02:39,926
You know, he--he'll wanna do
something one way,
66
00:02:39,926 --> 00:02:41,594
I wanna do it another way.
67
00:02:41,594 --> 00:02:44,297
Working with my mom is,
it's a little stressful.
68
00:02:44,297 --> 00:02:46,466
I mean, I think if anybody
works for their parents
69
00:02:46,466 --> 00:02:49,369
for an extended period of time,
it's--it's a lot.
70
00:02:49,369 --> 00:02:51,504
I think Travis can improve
as a manager
71
00:02:51,504 --> 00:02:54,574
if he would listen to me.
72
00:02:54,574 --> 00:02:56,843
There's no axe throwing
[indistinct]
73
00:02:56,843 --> 00:02:59,812
Okay. Well, we've been
talking to somebody
74
00:02:59,812 --> 00:03:01,648
over in East Lincoln, but okay.
75
00:03:01,648 --> 00:03:03,716
But I would love
to have Travis take this up.
76
00:03:03,716 --> 00:03:04,984
-That would be great.
-Narrator: But Patti
77
00:03:04,984 --> 00:03:08,021
still finds herself spending
all of her time at the bar.
78
00:03:08,021 --> 00:03:09,689
She likes to be
in control of...
79
00:03:09,689 --> 00:03:11,324
everything that's happening.
80
00:03:11,324 --> 00:03:14,394
Narrator: While draining
Steve's bank account.
81
00:03:14,394 --> 00:03:16,896
I have put into Latitudes
82
00:03:16,896 --> 00:03:19,999
probably about $275,000.
83
00:03:19,999 --> 00:03:23,403
Right now, we're currently
losing about $3,500 a month.
84
00:03:23,403 --> 00:03:25,939
I have come to the point
where it's basically,
85
00:03:25,939 --> 00:03:28,575
"You guys got to figure out
how to make money here."
86
00:03:28,575 --> 00:03:30,577
I'm cut off.
87
00:03:30,577 --> 00:03:32,712
Um, you got all my money.
88
00:03:32,712 --> 00:03:34,647
Don't look at me.
I just work here.
89
00:03:34,647 --> 00:03:37,617
Steve does not like
putting money into Latitudes,
90
00:03:37,617 --> 00:03:40,753
and sometimes it causes
a strain in our relationship.
91
00:03:40,753 --> 00:03:43,423
It's--it's a little bit
of a challenge when you got, uh,
92
00:03:43,423 --> 00:03:46,559
your spouse just put
her whole heart and soul in it.
93
00:03:46,559 --> 00:03:47,961
Why don't we just close
the doors?
94
00:03:47,961 --> 00:03:49,462
You said that many times.
95
00:03:49,462 --> 00:03:50,964
I can't accept failure.
96
00:03:50,964 --> 00:03:52,966
I've got too much blood,
sweat, and tears
97
00:03:52,966 --> 00:03:55,468
in this business
to--to just walk away.
98
00:03:55,468 --> 00:03:57,503
I don't know. I mean,
99
00:03:57,503 --> 00:04:00,673
I--I just--it's--
it's--it's a tough one.
100
00:04:00,673 --> 00:04:03,443
Narrator: So Steve and Patti
have made the decision
101
00:04:03,443 --> 00:04:06,045
to pull back the doors,
bust open the books,
102
00:04:06,045 --> 00:04:07,046
and make a call for help
to "Bar Rescue".
103
00:04:20,628 --> 00:04:22,330
We got a challenge.
104
00:04:22,330 --> 00:04:24,732
-This is a family-owned bar.
-Whoa.
105
00:04:24,732 --> 00:04:26,501
It's an interesting story.
106
00:04:26,501 --> 00:04:30,638
Steve, the dad,
is a cookie master.
107
00:04:30,638 --> 00:04:34,775
He sold the recipe
to a major cookie company
108
00:04:34,775 --> 00:04:36,677
-for a lot of money.
-Wow.
109
00:04:36,677 --> 00:04:40,681
So he's a very successful
cookie chef.
110
00:04:40,681 --> 00:04:42,383
So he took this money,
111
00:04:42,383 --> 00:04:44,785
and they moved
from up north in New York,
112
00:04:44,785 --> 00:04:47,255
down here to Denver,
North Carolina,
113
00:04:47,255 --> 00:04:49,257
a little bit outside
of Charlotte,
114
00:04:49,257 --> 00:04:50,791
and opened this bar.
115
00:04:50,791 --> 00:04:52,894
Before they opened the bar,
116
00:04:52,894 --> 00:04:54,729
they went to Jamaica.
117
00:04:54,729 --> 00:04:56,430
They had a wonderful time.
118
00:04:56,430 --> 00:04:58,966
They fell in love
with Caribbean culture.
119
00:04:58,966 --> 00:05:02,036
So they came back here
to Denver, North Carolina,
120
00:05:02,036 --> 00:05:05,273
with all the cookie money
and this great idea,
121
00:05:05,273 --> 00:05:08,676
opened up Latitudes Bar & Grill.
122
00:05:08,676 --> 00:05:11,379
When you see
a pink sign Latitudes,
123
00:05:11,379 --> 00:05:13,881
what do you start
to think is inside?
124
00:05:13,881 --> 00:05:16,851
Well, I would hope to see
some type of Caribbean cuisine,
125
00:05:16,851 --> 00:05:19,453
tropical flavors,
something with a lot of flavor,
126
00:05:19,453 --> 00:05:20,788
and spice, and, freshness.
127
00:05:20,788 --> 00:05:22,623
-Yeah, Caribbean.
-Yeah. Yeah.
128
00:05:22,623 --> 00:05:23,925
Narrator: For the kitchen,
129
00:05:23,925 --> 00:05:25,760
Jon brings in
Chef Jennifer Murphy,
130
00:05:25,760 --> 00:05:28,462
a 15-year veteran
of Las Vegas fine dining
131
00:05:28,462 --> 00:05:30,431
who is overseeing kitchens
at the Bellagio,
132
00:05:30,431 --> 00:05:32,567
MGM Grand, and Caesars Palace.
133
00:05:34,001 --> 00:05:35,903
What would you expect
to see inside?
134
00:05:35,903 --> 00:05:39,040
Oh, I want a rum bar.
I want everything tiki.
135
00:05:39,040 --> 00:05:41,809
I want umbrellas,
over the top, crazy colors.
136
00:05:41,809 --> 00:05:45,046
Narrator: For the bar,
Jon brings in Mia Mastroianni,
137
00:05:45,046 --> 00:05:48,649
a legendary bartender
at Soho House, Los Angeles.
138
00:05:48,649 --> 00:05:51,652
Mia has served Hollywood elite
while also creating
139
00:05:51,652 --> 00:05:55,556
cocktail menus and programs
for bars across the country.
140
00:05:55,556 --> 00:05:57,592
-To describe Jamaica--
-Yeah.
141
00:05:57,592 --> 00:05:59,393
--they wanted to build Jamaica.
142
00:05:59,393 --> 00:06:01,829
Let's see what they did inside.
143
00:06:01,829 --> 00:06:04,765
The entire room is beige.
144
00:06:04,765 --> 00:06:06,901
No. They missed the mark
on the ambiance,
145
00:06:06,901 --> 00:06:08,536
-that's for sure.
-Yeah.
146
00:06:08,536 --> 00:06:11,072
So it doesn't look like
a Caribbean bar at all, right?
147
00:06:11,072 --> 00:06:13,107
Hardly looks like a bar.
148
00:06:13,107 --> 00:06:15,576
So there's Steve, the dad.
There he is.
149
00:06:18,412 --> 00:06:20,047
You're gonna need
all this bread?
150
00:06:20,047 --> 00:06:21,515
Patti, the mom.
151
00:06:21,515 --> 00:06:23,417
You got bowties on? Okay.
152
00:06:23,417 --> 00:06:25,386
-Got it, mother.
-Got it.
153
00:06:25,386 --> 00:06:26,621
-Thank you, son.
-You got it.
154
00:06:26,621 --> 00:06:28,623
And there's Travis, their son.
155
00:06:28,623 --> 00:06:31,359
Oh, it just keeps
getting better.
156
00:06:31,359 --> 00:06:32,693
There's our cook, Angie.
157
00:06:32,693 --> 00:06:35,997
Jenny, tell them
we don't have, um, cheddar.
158
00:06:35,997 --> 00:06:38,065
They can't use
another kind of cheese.
159
00:06:38,065 --> 00:06:41,135
There's our bartender Shonnel.
160
00:06:41,135 --> 00:06:44,005
Do we have any other questions
about the menu?
161
00:06:44,005 --> 00:06:47,608
There's our other
bartender, Amber.
162
00:06:47,608 --> 00:06:49,477
And here's what's interesting.
163
00:06:49,477 --> 00:06:50,878
If we look at the menu,
164
00:06:52,446 --> 00:06:53,981
Pizza Lobs.
165
00:06:53,981 --> 00:06:55,483
[chuckles] Oh, no.
166
00:06:55,483 --> 00:06:57,518
Thai chili.
167
00:06:57,518 --> 00:06:59,053
I didn't know that Thailand
was in the Caribbean.
168
00:06:59,053 --> 00:07:00,688
That's news to me.
169
00:07:00,688 --> 00:07:02,123
So I look at this poor family,
170
00:07:02,123 --> 00:07:05,393
they've got $275,000
into this thing.
171
00:07:05,393 --> 00:07:06,694
-Oh.
-They--they're losing
172
00:07:06,694 --> 00:07:08,963
$3,500 a month, I'm told,
173
00:07:08,963 --> 00:07:11,098
and they have enough money
to make it a couple more months.
174
00:07:11,098 --> 00:07:12,767
And look at this.
175
00:07:12,767 --> 00:07:14,635
Okay. So [indistinct]
176
00:07:14,635 --> 00:07:16,704
I got Miguel Fuller,
177
00:07:16,704 --> 00:07:19,774
and his producer,
Kelbin Ramirez.
178
00:07:19,774 --> 00:07:23,678
They have a radio show
on Hits 96.1 radio here
179
00:07:23,678 --> 00:07:26,447
-that's extremely popular.
-Okay.
180
00:07:26,447 --> 00:07:28,549
All right, my dears.
What are we drinking?
181
00:07:28,549 --> 00:07:32,453
Unfortunately, I don't have
a drink menu laid out for you.
182
00:07:32,453 --> 00:07:34,121
-No drink menu? Okay.
-No, not a great deal.
183
00:07:34,121 --> 00:07:37,625
Um, I'm gonna do a Mai Tai,
can you do that?
184
00:07:37,625 --> 00:07:40,695
I don't have dark rum.
185
00:07:40,695 --> 00:07:43,531
Got you. So can you make,
like, a Cuba Libre.
186
00:07:43,531 --> 00:07:45,032
Cuba Libre capped with coke?
187
00:07:45,032 --> 00:07:46,434
-Absolutely.
-Okay.
188
00:07:46,434 --> 00:07:47,468
-Uh-hmm.
-Absolutely.
189
00:07:47,468 --> 00:07:48,602
Uh, I'll do a whiskey sour.
190
00:07:48,602 --> 00:07:49,670
-Whisky sour? Okay.
-Uh-hmm.
191
00:07:49,670 --> 00:07:51,038
Got it.
192
00:07:53,441 --> 00:07:54,842
She brings the glass to the--
193
00:07:54,842 --> 00:07:56,177
To--to the ingredients
and not the other way around.
194
00:07:56,177 --> 00:07:57,211
Rather than
the other way around.
195
00:07:57,211 --> 00:07:59,947
Everything should be
right within arm's reach.
196
00:07:59,947 --> 00:08:02,083
Everything should be
in her--her speed route.
197
00:08:02,083 --> 00:08:05,152
-Um, thank you very much.
-Thank you.
198
00:08:05,152 --> 00:08:07,488
-You're very, very welcome.
-That's neon.
199
00:08:07,488 --> 00:08:10,191
Uh, that's the first tropical
color I've seen in this place.
200
00:08:10,191 --> 00:08:12,159
Well, let's try. Cheers?
201
00:08:12,159 --> 00:08:15,196
-Cheers, girl.
-A long day.
202
00:08:15,196 --> 00:08:17,498
-I know that's right.
-Yeah.
203
00:08:17,498 --> 00:08:22,036
[suspense music]
204
00:08:22,036 --> 00:08:24,004
-all: Oh.
-That's not a good reaction.
205
00:08:24,004 --> 00:08:25,706
How are the drinks?
Is there something
206
00:08:25,706 --> 00:08:27,908
that we don't specifically like?
207
00:08:27,908 --> 00:08:29,844
So the sour might be
kind of sour
208
00:08:29,844 --> 00:08:31,612
-because I don't make sour--
-So it's like real sour.
209
00:08:31,612 --> 00:08:33,581
-Real sour?
-I'm like, "Ooh."
210
00:08:33,581 --> 00:08:35,850
So do you like
a little less sour?
211
00:08:35,850 --> 00:08:37,551
Yes. Can we start
with that and see?
212
00:08:37,551 --> 00:08:39,019
-Yeah, absolutely.
-Because it's a little--
213
00:08:39,019 --> 00:08:41,489
-Yeah, of course.
-It's a little tarty.
214
00:08:41,489 --> 00:08:43,691
Okay. We got another drink
happening here.
215
00:08:43,691 --> 00:08:47,228
One, two, three.
216
00:08:47,228 --> 00:08:50,197
Oh, okay. Screwing me--
that--what is that?
217
00:08:50,197 --> 00:08:51,832
-[indistinct]
-What is that?
218
00:08:51,832 --> 00:08:53,534
That's not a--
that's not a shake.
219
00:08:53,534 --> 00:08:54,769
-That was a [indistinct]
-That's not a stir.
220
00:08:54,769 --> 00:08:57,171
That was just a
"I'm gonna dump it in here
221
00:08:57,171 --> 00:08:59,039
and put it in the glass."
222
00:08:59,039 --> 00:09:01,742
Yeah. Whenever you like
to [indistinct]
223
00:09:03,177 --> 00:09:06,580
Is that--are you sure?
Don't lie to me.
224
00:09:06,580 --> 00:09:08,549
It's, um--
225
00:09:08,549 --> 00:09:10,184
That sour mix of sour, isn't it?
226
00:09:10,184 --> 00:09:11,000
Yeah.
227
00:09:11,000 --> 00:09:11,685
Yeah.
228
00:09:12,720 --> 00:09:14,221
I feel stressed.
229
00:09:14,221 --> 00:09:15,856
[laughter]
230
00:09:15,856 --> 00:09:17,558
-You're thinking some food?
-Yes.
231
00:09:17,558 --> 00:09:19,627
-What are we thinking?
-Um,
232
00:09:19,627 --> 00:09:22,029
I'm gonna do some fried pickles.
233
00:09:22,029 --> 00:09:24,932
What's your opinion
on the Thai Chili shrimp?
234
00:09:24,932 --> 00:09:28,035
-[nods in agreement]
-They're good?
235
00:09:28,035 --> 00:09:30,137
-I love Thai chili so--
-It sounds so good. Yes.
236
00:09:30,137 --> 00:09:32,606
-Okay. Nope. Absolutely
-Yup. Got it.
237
00:09:34,809 --> 00:09:38,312
We have, uh, fried pickles
and a shrimp.
238
00:09:38,312 --> 00:09:40,247
-A good--oh, look at that.
-Oh, wow.
239
00:09:41,248 --> 00:09:42,750
There's a fire hazard.
240
00:09:42,750 --> 00:09:44,185
-Definitely.
-That's a fire hazard.
241
00:09:44,185 --> 00:09:45,786
If anything happens
in that kitchen,
242
00:09:45,786 --> 00:09:47,888
this whole kitchen will go up
in smoke in no time.
243
00:09:51,759 --> 00:09:55,629
So, that shrimp went
right into that sauce.
244
00:09:59,600 --> 00:10:02,770
I don't know. This doesn't look
very appetizing to me.
245
00:10:03,938 --> 00:10:05,940
It's, uh,
an illegal [indistinct]
246
00:10:08,008 --> 00:10:09,343
Fried pickles?
247
00:10:09,343 --> 00:10:10,911
-Yes. Yes.
-It's an illegal thing.
248
00:10:10,911 --> 00:10:12,146
-It's not a good thing.
-Thai Chili chips?
249
00:10:12,146 --> 00:10:14,215
-Thai Chili. Yup.
-There we go.
250
00:10:14,215 --> 00:10:16,717
-[indistinct] down first.
-So--
251
00:10:16,717 --> 00:10:18,586
Not to be mean.
I'm not trying to be mean.
252
00:10:18,586 --> 00:10:22,223
I got to already tell you,
bro, this ain't it.
253
00:10:22,223 --> 00:10:24,225
-If this isn't...
-They're pulling it apart.
254
00:10:24,225 --> 00:10:26,026
Girl, this is gonna
look like [indistinct]
255
00:10:26,026 --> 00:10:27,761
Looks like the breading
is just falling off--
256
00:10:27,761 --> 00:10:29,864
-Yeah.
---of those pickles.
257
00:10:29,864 --> 00:10:31,665
[laughter]
258
00:10:31,665 --> 00:10:33,901
That fryer probably
wasn't hot enough,
259
00:10:33,901 --> 00:10:35,603
and they weren't cooked
long enough.
260
00:10:35,603 --> 00:10:36,971
So it just absorbed
all that oil.
261
00:10:36,971 --> 00:10:40,007
And you can see the breading
just falling off.
262
00:10:40,007 --> 00:10:43,310
Oh, that does not look
appetizing at all.
263
00:10:43,310 --> 00:10:45,346
-No.
-It's such a simple dish.
264
00:10:45,346 --> 00:10:47,248
How do you mess it up?
265
00:10:47,248 --> 00:10:48,749
You know what
I'm gonna do, guys?
266
00:10:48,749 --> 00:10:50,150
Normally, I'd go in by myself,
267
00:10:50,150 --> 00:10:51,719
and you guys
would come in tomorrow,
268
00:10:51,719 --> 00:10:53,320
let's go in together.
269
00:10:53,320 --> 00:10:55,389
So I'm gonna go in. I'm gonna
go up to Miguel and Kelbin.
270
00:10:55,389 --> 00:10:56,657
I'm gonna talk to the owners.
271
00:10:56,657 --> 00:10:59,326
Why don't you hit the bar, Mia,
do your thing. Hit the kitchen.
272
00:10:59,326 --> 00:11:01,762
Let's show them
what reality is all about.
273
00:11:01,762 --> 00:11:03,197
Let's show them
what they're doing wrong.
274
00:11:03,197 --> 00:11:04,632
Let's hit him
in the face with it.
275
00:11:04,632 --> 00:11:06,333
-Okay.
-So tomorrow we can get
276
00:11:06,333 --> 00:11:07,801
-a head start on fixing it.
-Okay.
277
00:11:07,801 --> 00:11:09,069
-Let's do it.
-Sounds good.
278
00:11:09,069 --> 00:11:12,106
[suspense music]
279
00:11:25,203 --> 00:11:27,706
[indistinct chatter]
280
00:11:27,706 --> 00:11:29,107
All right.
You wanna get the kitchen?
281
00:11:29,107 --> 00:11:30,775
-Yup.
-You get the bar.
282
00:11:33,278 --> 00:11:35,080
When Jon shows up, you know,
283
00:11:35,080 --> 00:11:36,848
I'm a little shocked
that he's doing it.
284
00:11:36,848 --> 00:11:38,984
I mean, it is scary
because I'm a little protective.
285
00:11:38,984 --> 00:11:40,719
I'm kind of a mama bear
with my employees.
286
00:11:40,719 --> 00:11:42,887
-Where's Steve?
-Right here.
287
00:11:42,887 --> 00:11:44,022
Nice to meet you.
288
00:11:44,022 --> 00:11:45,423
Hey, Jon. How you doing?
Nice to meet you.
289
00:11:45,423 --> 00:11:47,025
Good. Come on over
for just a second.
290
00:11:47,025 --> 00:11:49,394
Oh, my God. That is--okay.
291
00:11:49,394 --> 00:11:50,929
You shouldn't even
be using this.
292
00:11:50,929 --> 00:11:52,430
This isn't within code, right?
293
00:11:52,430 --> 00:11:54,332
Because this is not
under the, uh...
294
00:11:54,332 --> 00:11:55,567
Yeah, nope. No sign.
295
00:11:55,567 --> 00:11:57,969
I mean, look at--look at all
this rice that you left here.
296
00:11:57,969 --> 00:11:59,671
[indistinct]
297
00:11:59,671 --> 00:12:01,906
No one in here
should be drinking anything,
298
00:12:01,906 --> 00:12:03,675
including water right now,
299
00:12:03,675 --> 00:12:05,410
because the ice machine
300
00:12:05,410 --> 00:12:08,013
has clearly not been cleaned.
301
00:12:08,013 --> 00:12:11,116
Stop drinking
if it's not in a bottle.
302
00:12:11,116 --> 00:12:13,251
You're getting people sick.
303
00:12:13,251 --> 00:12:16,254
Patti, would you come over?
304
00:12:16,254 --> 00:12:19,224
You're serving people mold
because you never looked.
305
00:12:19,224 --> 00:12:22,260
You have no standards.
You have no systems.
306
00:12:22,260 --> 00:12:25,030
You ordered one drink, a sour,
307
00:12:25,030 --> 00:12:27,832
they poured five and they still
didn't get it right.
308
00:12:27,832 --> 00:12:29,134
You lost money,
309
00:12:29,134 --> 00:12:32,170
then your food cooks so greasy
310
00:12:32,170 --> 00:12:33,438
that they wouldn't even eat it.
311
00:12:33,438 --> 00:12:36,441
So this is a zero for zero.
312
00:12:36,441 --> 00:12:39,144
What are you doing?
Where's Travis?
313
00:12:39,144 --> 00:12:41,846
Get out here, Travis. [bleep].
314
00:12:43,415 --> 00:12:45,150
what's your role here?
315
00:12:45,150 --> 00:12:47,285
Whatever is needed of me.
316
00:12:47,285 --> 00:12:49,721
Who taught you to cook those
recipes in the kitchen tonight?
317
00:12:49,721 --> 00:12:52,791
Um, I just kind of picked it up
318
00:12:52,791 --> 00:12:54,092
as I learned.
319
00:12:54,092 --> 00:12:56,061
You don't even have a recipe
320
00:12:56,061 --> 00:12:57,762
and you have a husband
321
00:12:57,762 --> 00:13:01,766
who's made his fortune
with recipes.
322
00:13:01,766 --> 00:13:03,768
I think you're lazy.
323
00:13:03,768 --> 00:13:06,271
Sure, you walk around all day,
you look busy,
324
00:13:06,271 --> 00:13:07,972
but you don't do anything.
325
00:13:07,972 --> 00:13:10,041
No training, no elevation,
326
00:13:10,041 --> 00:13:11,176
no growth. Look at your son.
327
00:13:11,176 --> 00:13:13,411
He's been here a year
and a half, doesn't know shit.
328
00:13:15,180 --> 00:13:16,915
You don't like this,
do you, Patti?
329
00:13:16,915 --> 00:13:18,116
No.
330
00:13:18,116 --> 00:13:21,820
You had a chance to really
come through, and you didn't.
331
00:13:21,820 --> 00:13:23,354
And this is on you.
332
00:13:23,354 --> 00:13:26,191
So what do you do now, Patti?
Do you change?
333
00:13:26,191 --> 00:13:28,193
Do you put them in control.
What do you do?
334
00:13:28,193 --> 00:13:29,527
Change.
335
00:13:29,527 --> 00:13:31,763
I'd start by apologizing
to both of them.
336
00:13:31,763 --> 00:13:33,898
I'm sorry. I'm sorry.
337
00:13:33,898 --> 00:13:36,434
It's hugely disappointing
to see a manager
338
00:13:36,434 --> 00:13:38,937
let employees down
to that level.
339
00:13:38,937 --> 00:13:41,306
A manager to let customers
down to that level.
340
00:13:41,306 --> 00:13:43,208
But when that manager's a mom
341
00:13:43,208 --> 00:13:44,943
and she's letting
her own husband
342
00:13:44,943 --> 00:13:47,879
and her own son down,
that's outrageous to me.
343
00:13:47,879 --> 00:13:50,014
Patti has caused a failure
in this bar.
344
00:13:50,014 --> 00:13:52,550
She's prevented her son,
Travis, from growing
345
00:13:52,550 --> 00:13:55,220
and she's prevented the business
from being successful.
346
00:13:55,220 --> 00:13:58,556
It's all on Patti. And tomorrow,
I've got a lot of work to do.
347
00:13:58,556 --> 00:14:01,793
[dramatic music]
348
00:14:03,061 --> 00:14:06,064
I feel like shit about myself.
349
00:14:07,365 --> 00:14:10,568
I feel like
he has some valid points,
350
00:14:10,568 --> 00:14:12,403
but I'm not lazy.
351
00:14:12,403 --> 00:14:14,339
Call me anything
but don't call me lazy.
352
00:14:14,339 --> 00:14:17,142
[sobbing]
353
00:14:23,114 --> 00:14:24,916
What a night, huh?
354
00:14:24,916 --> 00:14:27,819
Angie said to me
earlier outside, she said,
355
00:14:27,819 --> 00:14:29,988
"Where'd you go?
356
00:14:29,988 --> 00:14:32,423
Where did Hot Headed Patti go?"
357
00:14:32,423 --> 00:14:35,960
Well, I may come out today
because I'm pissed.
358
00:14:35,960 --> 00:14:38,029
Yeah, I'm pissed, too,
and she knows.
359
00:14:38,029 --> 00:14:40,198
Well, let's see what's going on,
360
00:14:40,198 --> 00:14:42,133
you know--you know my temper.
I don't know.
361
00:14:42,133 --> 00:14:43,368
I don't promise nothing.
362
00:14:43,368 --> 00:14:45,236
I'm with you. I'm with you.
363
00:14:45,236 --> 00:14:47,438
Last night,
I saw a staff that failed
364
00:14:47,438 --> 00:14:50,341
at even the most basic recipes
and protocols.
365
00:14:50,341 --> 00:14:52,944
But that's not on them,
that's on Patti.
366
00:14:52,944 --> 00:14:55,013
This bar clearly needs
some guidance
367
00:14:55,013 --> 00:14:57,282
and I need to see
if Patti has what it takes
368
00:14:57,282 --> 00:14:59,384
to properly lead this place.
369
00:14:59,384 --> 00:15:01,152
-Hello.
both: Hey.
370
00:15:01,152 --> 00:15:02,887
-Welcome.
-We've got a lot of work
371
00:15:02,887 --> 00:15:04,355
-to do, don't we?
-Uh-hmm.
372
00:15:04,355 --> 00:15:06,090
-You guys ready to do it?
-both: Yeah.
373
00:15:06,090 --> 00:15:07,358
Come on over. Let's all talk.
374
00:15:07,358 --> 00:15:09,294
When I saw Jon again today,
375
00:15:09,294 --> 00:15:12,564
I felt a little tension
in the room for sure.
376
00:15:12,564 --> 00:15:15,500
I knew that Patti
was still pretty upset,
377
00:15:15,500 --> 00:15:20,071
and I just--I wasn't sure
how that was gonna go.
378
00:15:20,071 --> 00:15:22,173
I was tough on you
last night, wasn't I?
379
00:15:22,173 --> 00:15:23,975
-Yup.
-How'd you feel
380
00:15:23,975 --> 00:15:25,543
-when you went home?
-Shitty.
381
00:15:25,543 --> 00:15:27,312
I'm pretty aggressive, aren't I?
382
00:15:28,446 --> 00:15:29,647
You know why?
383
00:15:29,647 --> 00:15:33,184
He's in a whole $275,000.
384
00:15:33,184 --> 00:15:36,521
So understand,
we are in a situation right now
385
00:15:36,521 --> 00:15:39,490
where he's losing
$3,500 a month,
386
00:15:39,490 --> 00:15:42,427
and he's only gonna write
a few more checks, right, Steve?
387
00:15:42,427 --> 00:15:44,362
-If--if that. If that.
-If that.
388
00:15:44,362 --> 00:15:47,398
And we're done. Done, finished!
389
00:15:47,398 --> 00:15:49,367
Angie, you left here
at one point, didn't you?
390
00:15:49,367 --> 00:15:51,035
-Yes.
-How long have you worked here?
391
00:15:51,035 --> 00:15:53,972
-From the beginning?
-Yes, maybe three years.
392
00:15:53,972 --> 00:15:55,473
And why did you leave?
393
00:15:55,473 --> 00:15:57,308
Because I'm tired.
394
00:15:57,308 --> 00:15:59,577
-Of what?
-Of all this bullshit.
395
00:15:59,577 --> 00:16:01,112
And we don't have a staff.
396
00:16:01,112 --> 00:16:03,448
So we--we have a real
serious employee problem?
397
00:16:03,448 --> 00:16:04,983
-Yeah.
-Yes.
398
00:16:04,983 --> 00:16:06,517
Okay. Let me tell you what I do.
399
00:16:06,517 --> 00:16:08,119
It's really competitive
out there now, right?
400
00:16:08,119 --> 00:16:10,121
There's a lot of people looking
for employees out there.
401
00:16:10,121 --> 00:16:11,489
I use ZipRecruiter.
402
00:16:11,489 --> 00:16:14,559
I go online,
they actually match me
403
00:16:14,559 --> 00:16:17,662
with candidates so they pop up
by--I'm not wasting my time
404
00:16:17,662 --> 00:16:19,664
with candidates that don't match
with what we're looking for.
405
00:16:19,664 --> 00:16:21,499
And it works pretty well for me,
406
00:16:21,499 --> 00:16:23,000
and I've done it now
for a couple of years.
407
00:16:23,000 --> 00:16:23,101
and I've done it now
for a couple of years.
408
00:16:23,101 --> 00:16:24,302
-It's worth a try.
-Right.
409
00:16:24,302 --> 00:16:26,504
Because it's worked for me
so maybe we can find a couple
410
00:16:26,504 --> 00:16:29,307
of people that way,
and I'll help you do that,
411
00:16:29,307 --> 00:16:30,708
so we can get some bodies
in here.
412
00:16:30,708 --> 00:16:33,978
-So, question.
-Yes, sir.
413
00:16:33,978 --> 00:16:35,613
Why do you think we're failing?
414
00:16:37,382 --> 00:16:40,251
Truthfully,
I--there's--there's no--
415
00:16:40,251 --> 00:16:42,186
there's no, like,
system to anything.
416
00:16:42,186 --> 00:16:43,588
And we don't even have
a drink list.
417
00:16:43,588 --> 00:16:45,723
We have, like, cheat sheets
for people that don't know
418
00:16:45,723 --> 00:16:47,458
what the drink is,
and then half the drinks
419
00:16:47,458 --> 00:16:50,995
of the cheat seats, we don't
have the ingredients for.
420
00:16:50,995 --> 00:16:53,264
-What's your name?
-Amber.
421
00:16:53,264 --> 00:16:54,632
Amber, how long
have you been here?
422
00:16:54,632 --> 00:16:56,434
I've been here
right about a year.
423
00:16:56,434 --> 00:16:58,603
About a year? If you made
a margarita for me,
424
00:16:58,603 --> 00:17:01,339
and you made a margarita for me,
would that be the same recipe?
425
00:17:01,339 --> 00:17:03,141
Probably not.
426
00:17:03,141 --> 00:17:04,509
You see why I'm angry?
427
00:17:04,509 --> 00:17:07,211
So her lack of ability
last night
428
00:17:07,211 --> 00:17:09,747
is a direct result
of your decisions
429
00:17:09,747 --> 00:17:12,150
not to train her.
430
00:17:12,150 --> 00:17:13,985
It's interesting to me
and here's why
431
00:17:13,985 --> 00:17:15,386
I said that you're lazy.
432
00:17:15,386 --> 00:17:18,222
When people don't do something,
433
00:17:18,222 --> 00:17:20,558
it's either because
they're ignorant,
434
00:17:20,558 --> 00:17:23,494
they don't care,
or they're lazy.
435
00:17:24,495 --> 00:17:27,065
You guys haven't been trained,
436
00:17:27,065 --> 00:17:30,535
but yet your past job
was a corporate trainer
437
00:17:30,535 --> 00:17:32,337
for a chain restaurant company.
438
00:17:32,337 --> 00:17:35,239
-Uh-hmm.
-I can't say she's ignorant.
439
00:17:35,239 --> 00:17:37,775
I can't say she doesn't care.
440
00:17:37,775 --> 00:17:40,645
Lazy! Where else can I land?
441
00:17:42,513 --> 00:17:44,749
Am I crazy, Travis?
442
00:17:44,749 --> 00:17:48,019
Um, not--
443
00:17:48,019 --> 00:17:49,721
no, not entirely but, um--
444
00:17:49,721 --> 00:17:51,389
Well, she's here.
She works, she cleans,
445
00:17:51,389 --> 00:17:53,291
she picks up. She does things.
446
00:17:53,291 --> 00:17:56,127
But she didn't try
hard enough to train. Why not?
447
00:17:58,029 --> 00:18:01,232
Sometimes, I just don't have
the time, Jon.
448
00:18:01,232 --> 00:18:02,667
-Uh, I'm not making excuses.
-No. That's bullshit.
449
00:18:02,667 --> 00:18:05,203
-You didn't make the time.
-I didn't make the time.
450
00:18:05,203 --> 00:18:06,471
-Uh, you know, we've--
-You didn't make--
451
00:18:06,471 --> 00:18:08,139
Our turnover is 130%.
452
00:18:08,139 --> 00:18:09,741
How, how am I supposed
to have the time?
453
00:18:09,741 --> 00:18:11,809
Well, if you train people,
454
00:18:11,809 --> 00:18:14,178
your turnover wouldn't be 130%.
455
00:18:14,178 --> 00:18:15,279
I can't even get people
to come through the door
456
00:18:15,279 --> 00:18:16,347
for more than a day [indistinct]
457
00:18:16,347 --> 00:18:17,749
You can't keep the ones
that you have.
458
00:18:17,749 --> 00:18:19,150
Yeah.
459
00:18:19,150 --> 00:18:20,551
Because this place
is an operational mess.
460
00:18:20,551 --> 00:18:22,120
There's no training.
461
00:18:22,120 --> 00:18:23,454
Would you wanna
work here, Travis,
462
00:18:23,454 --> 00:18:24,989
if your mother didn't own it?
463
00:18:25,823 --> 00:18:27,525
Uh...
464
00:18:30,028 --> 00:18:31,596
Would you wanna work here,
Travis,
465
00:18:31,596 --> 00:18:33,665
-if your mother didn't own it?
-Uh...
466
00:18:36,201 --> 00:18:37,502
no, probably not.
467
00:18:41,406 --> 00:18:43,575
People work
where they're comfortable.
468
00:18:43,575 --> 00:18:46,144
They work where they feel
they are a valued.
469
00:18:46,144 --> 00:18:49,380
When you're trained well,
you feel better.
470
00:18:49,380 --> 00:18:51,616
You don't wanna leave
a job like that.
471
00:18:51,616 --> 00:18:53,485
So is it fair, then,
if you guys say
472
00:18:53,485 --> 00:18:56,354
that you disagree with me
saying that Patti's lazy?
473
00:18:56,354 --> 00:18:57,756
Then is it reasonable
for me to say
474
00:18:57,756 --> 00:18:59,290
that she's got to work smarter?
475
00:18:59,290 --> 00:19:00,358
-Yes.
-Yeah.
476
00:19:00,358 --> 00:19:02,761
That she's got to be
more effective, more effectual?
477
00:19:02,761 --> 00:19:04,429
Right? Was
that a fair statement?
478
00:19:04,429 --> 00:19:05,330
-Absolutely.
-Yes.
479
00:19:05,330 --> 00:19:07,265
Would you like to see
more leadership?
480
00:19:07,265 --> 00:19:09,100
-Yes.
-Uh-hmm.
481
00:19:09,100 --> 00:19:10,602
Okay. We got a lot of work
to do, guys. You agree?
482
00:19:10,602 --> 00:19:12,403
Okay. Let me bring
my experts in. Let's go to work.
483
00:19:12,403 --> 00:19:15,106
You know, I have never really
had any type of training.
484
00:19:15,106 --> 00:19:17,709
I just have, kind of,
been trying to learn
485
00:19:17,709 --> 00:19:19,644
what I can along the way.
486
00:19:19,644 --> 00:19:22,614
So, I'm excited about
getting some of the tools
487
00:19:22,614 --> 00:19:24,816
and, uh, just getting
everybody more organized,
488
00:19:24,816 --> 00:19:27,652
getting some recipes
that really can help us.
489
00:19:27,652 --> 00:19:30,588
So this is a product
called Partender, which I use.
490
00:19:30,588 --> 00:19:32,824
And what they do
is they come in and they weigh
491
00:19:32,824 --> 00:19:34,559
every liquor bottle
behind the bar,
492
00:19:34,559 --> 00:19:37,629
and we see what was consumed
versus what was sold.
493
00:19:37,629 --> 00:19:39,063
-You with me, Travis?
-Yup.
494
00:19:39,063 --> 00:19:41,599
So when we take a look
at the last few days,
495
00:19:41,599 --> 00:19:44,435
you poured $1,820
worth of product.
496
00:19:44,435 --> 00:19:45,637
That's at retail value.
497
00:19:47,272 --> 00:19:50,542
But yet you sold $950.
498
00:19:50,542 --> 00:19:52,177
-Geez. Oh, my God.
-all: Guys.
499
00:19:53,411 --> 00:19:54,779
Uh-hmm.
500
00:19:55,747 --> 00:19:57,515
Now, what does that equal?
501
00:19:57,515 --> 00:19:59,584
$870 a weekend,
502
00:19:59,584 --> 00:20:02,120
$13,000 a month,
how much a year, Steve?
503
00:20:02,120 --> 00:20:04,155
$156,000.
504
00:20:04,155 --> 00:20:06,191
-$156,000.
-Wow.
505
00:20:06,191 --> 00:20:08,359
When I saw the
Partender number,
506
00:20:08,359 --> 00:20:10,862
um, yeah, oh, it made me
sick to my stomach.
507
00:20:10,862 --> 00:20:13,598
I mean, I could've gotten
Steve paid back in--
508
00:20:13,598 --> 00:20:16,501
in two years' time
with just the alcohol sales.
509
00:20:16,501 --> 00:20:20,205
So, yeah,
I'm disappointed in myself
510
00:20:20,205 --> 00:20:22,106
and everybody else here,
511
00:20:22,106 --> 00:20:24,576
because it's important for me
to pay Steve back.
512
00:20:24,576 --> 00:20:25,677
-Okay, guys, you ready?
-Yeah.
513
00:20:25,677 --> 00:20:26,711
Okay. Let's go do it.
514
00:20:31,449 --> 00:20:32,650
[upbeat music]
515
00:20:32,650 --> 00:20:34,352
-Hi, guys.
-both: Hi.
516
00:20:34,352 --> 00:20:36,688
How we doing?
Welcome to Bar Training.
517
00:20:36,688 --> 00:20:38,523
Going into today's bar training,
518
00:20:38,523 --> 00:20:40,525
I really need to teach the staff
519
00:20:40,525 --> 00:20:42,560
about the importance
of accuracy
520
00:20:42,560 --> 00:20:44,729
and consistency
in their cocktails.
521
00:20:44,729 --> 00:20:46,698
I'm gonna teach you
basic bar counts
522
00:20:46,698 --> 00:20:48,733
and how it's standard
across the board.
523
00:20:48,733 --> 00:20:50,668
Not to pick on you,
but last night, Shonnel,
524
00:20:50,668 --> 00:20:52,437
you struggled
with the margarita.
525
00:20:52,437 --> 00:20:54,639
Half an ounce, two counts.
526
00:20:54,639 --> 00:20:56,908
One, two. Okay.
527
00:20:56,908 --> 00:20:58,743
Now, we're going to be
doing a margarita
528
00:20:58,743 --> 00:21:00,645
but on brand for this theme,
529
00:21:00,645 --> 00:21:04,616
here is your tiki-esque
corn pineapple margarita.
530
00:21:04,616 --> 00:21:06,451
Half an ounce of lime juice.
531
00:21:06,451 --> 00:21:09,153
Three quarters
of an ounce agave nectar,
532
00:21:09,153 --> 00:21:11,289
and fresh pineapple juice.
533
00:21:11,289 --> 00:21:15,326
And then we're doing an ounce
and a half of corn juice.
534
00:21:17,228 --> 00:21:18,730
What?
535
00:21:18,730 --> 00:21:21,699
And an ounce and a half
of tequila.
536
00:21:21,699 --> 00:21:23,201
Easy.
537
00:21:23,201 --> 00:21:25,870
[upbeat music]
538
00:21:25,870 --> 00:21:27,772
Pour over the fresh ice.
539
00:21:27,772 --> 00:21:30,875
And this is your
corn pineapple margarita.
540
00:21:32,377 --> 00:21:34,646
[upbeat music]
541
00:21:34,646 --> 00:21:36,347
Well, that one I like.
542
00:21:36,347 --> 00:21:38,416
These guys can't even
make a rum and coke.
543
00:21:38,416 --> 00:21:40,852
-How are they gonna do that?
-I'm going to train them.
544
00:21:40,852 --> 00:21:42,553
Shonnel, join me, won't you?
545
00:21:42,553 --> 00:21:43,922
So, why don't you start
546
00:21:43,922 --> 00:21:45,356
with a half an ounce
of lime juice?
547
00:21:46,324 --> 00:21:47,692
Yes.
548
00:21:47,692 --> 00:21:48,860
One, two.
549
00:21:48,860 --> 00:21:50,561
Oh, okay.
550
00:21:50,561 --> 00:21:52,330
Well, bar training
was interesting.
551
00:21:52,330 --> 00:21:54,332
I mean, I've never had
that type of training.
552
00:21:54,332 --> 00:21:55,466
It really opened my eyes.
553
00:21:55,466 --> 00:21:57,335
But honestly,
I do not feel prepared
554
00:21:57,335 --> 00:21:58,403
going into the Stress Test.
555
00:21:58,403 --> 00:22:01,439
More prepared than I was,
yes, but not prepared.
556
00:22:03,708 --> 00:22:05,877
-See, that is delightful.
-Team Latitudes,
557
00:22:05,877 --> 00:22:08,913
the first dish I'm gonna start
off with is the Rasta Pasta.
558
00:22:08,913 --> 00:22:12,617
This is a Caribbean take
on a pasta dish
559
00:22:12,617 --> 00:22:15,420
similar to what you have
on your current menu,
560
00:22:15,420 --> 00:22:16,754
but it's gonna be
a little bit quicker
561
00:22:16,754 --> 00:22:17,889
and easier to execute.
562
00:22:17,889 --> 00:22:20,591
Olive oil, one ounce of each
563
00:22:20,591 --> 00:22:22,327
red and yellow bell peppers,
564
00:22:22,327 --> 00:22:23,561
and just a pinch
565
00:22:23,561 --> 00:22:26,230
of the deseeded
jalapeno peppers.
566
00:22:26,230 --> 00:22:27,765
Thinly shaved Shallot.
567
00:22:27,765 --> 00:22:30,301
We also have a little bit
of blackened seasoning.
568
00:22:30,301 --> 00:22:32,971
I'm going to add the crawfish.
569
00:22:32,971 --> 00:22:35,540
I'm gonna deglaze with
a little bit of white wine.
570
00:22:35,540 --> 00:22:39,010
Six ounces of this
white cheddar cheese sauce.
571
00:22:39,010 --> 00:22:41,713
Three ounces of--no,
572
00:22:41,713 --> 00:22:43,982
I'm gonna add
my Cavatappi pasta.
573
00:22:43,982 --> 00:22:45,984
This is eight ounces.
574
00:22:45,984 --> 00:22:47,885
I'm going to add
a generous handful
575
00:22:47,885 --> 00:22:49,787
of, uh, julienned scallions,
576
00:22:49,787 --> 00:22:52,457
and that's just gonna go
straight into the bowl.
577
00:22:52,457 --> 00:22:54,859
Seasoned garlic bread crumbs.
578
00:22:54,859 --> 00:22:56,260
Top it off.
579
00:22:56,260 --> 00:22:57,729
Put some more scallions.
580
00:22:57,729 --> 00:22:59,764
So here, we have
the Rasta Pasta.
581
00:22:59,764 --> 00:23:01,632
-I love the colors.
-Right?
582
00:23:01,632 --> 00:23:02,734
-Really pretty. Yeah.
-Yes.
583
00:23:02,734 --> 00:23:04,302
I like the smell.
584
00:23:04,302 --> 00:23:05,503
It's good with
the creamy and, uh,
585
00:23:05,503 --> 00:23:06,904
the crunchy breadcrumbs on top.
586
00:23:06,904 --> 00:23:08,639
So going in
tonight's Stress Test,
587
00:23:08,639 --> 00:23:10,708
I'm gonna be looking
for three things, okay?
588
00:23:10,708 --> 00:23:14,712
Communication, technique,
and lastly, is organization.
589
00:23:14,712 --> 00:23:15,780
-Good luck tonight.
-Thank you.
590
00:23:15,780 --> 00:23:16,814
-both: Thank you.
-See you there.
591
00:23:17,882 --> 00:23:21,652
[upbeat music]
592
00:23:26,024 --> 00:23:28,000
Okay. So I just wanna
go over this with you.
593
00:23:28,000 --> 00:23:28,426
Okay. So I just wanna
go over this with you.
594
00:23:28,426 --> 00:23:29,594
Who takes the orders
on the floor?
595
00:23:29,594 --> 00:23:31,362
[indistinct] she's gonna take
the orders on the floor.
596
00:23:31,362 --> 00:23:32,997
So you're gonna be taking
the floor or no?
597
00:23:32,997 --> 00:23:34,065
Are you gonna come back
598
00:23:34,065 --> 00:23:36,067
and make your own drinks
for the floor?
599
00:23:36,067 --> 00:23:37,702
I don't know.
We haven't really--
600
00:23:37,702 --> 00:23:39,404
I think you need to make them
601
00:23:39,404 --> 00:23:40,538
while I'm getting orders, drink.
602
00:23:40,538 --> 00:23:41,906
I can, but I don't know
what the setup is.
603
00:23:41,906 --> 00:23:43,708
I don't--I didn't
have any practice.
604
00:23:43,708 --> 00:23:44,909
I don't either.
605
00:23:44,909 --> 00:23:46,644
This is not gonna go well.
606
00:23:46,644 --> 00:23:48,679
-No.
-I mean, it's just not.
607
00:23:48,679 --> 00:23:50,948
Stress test is definitely
gonna a storm and a struggle.
608
00:23:50,948 --> 00:23:52,784
Guys, you wanna talk
for a minute?
609
00:23:52,784 --> 00:23:54,385
It'll be a shit show.
610
00:23:54,385 --> 00:23:57,822
Um, yeah, not exciting.
611
00:23:57,822 --> 00:23:59,757
Anything you wanna say
to them stations,
612
00:23:59,757 --> 00:24:01,492
where you want them to work,
anything like that?
613
00:24:01,492 --> 00:24:03,361
Yeah, we've come to figure
that out already.
614
00:24:03,361 --> 00:24:04,562
-We're good.
-You think you're okay?
615
00:24:04,562 --> 00:24:05,763
-Yup. Oh, yup.
-Okay.
616
00:24:05,763 --> 00:24:07,498
[chuckles]
617
00:24:09,033 --> 00:24:10,935
No, we're not okay.
618
00:24:10,935 --> 00:24:12,570
We're not prepared for tonight.
619
00:24:14,672 --> 00:24:16,107
-You're gonna serve tables?
-Yeah, I think we have to.
620
00:24:16,107 --> 00:24:17,442
You have to. Yeah.
621
00:24:17,442 --> 00:24:18,443
-Of course. Great.
-We don't have a choice.
622
00:24:18,443 --> 00:24:19,610
Double check your stations.
623
00:24:19,610 --> 00:24:20,611
Make sure you got enough
of everything, guys.
624
00:24:20,611 --> 00:24:21,479
Get yourselves set.
625
00:24:21,479 --> 00:24:22,680
We open in just
a couple of minutes.
626
00:24:23,981 --> 00:24:25,550
Hello, welcome to Latitudes.
627
00:24:25,550 --> 00:24:26,684
Come on in.
628
00:24:26,684 --> 00:24:28,619
[crowd cheering]
629
00:24:28,619 --> 00:24:30,354
[upbeat music]
630
00:24:30,354 --> 00:24:31,489
-All right.
-Hi.
631
00:24:31,489 --> 00:24:32,890
Hey, how are we doing today?
632
00:24:32,890 --> 00:24:34,959
Good. All right.
633
00:24:34,959 --> 00:24:36,828
Here, take a look at the menu
and let me know what you like
634
00:24:36,828 --> 00:24:37,929
and I'll get started
on that for you.
635
00:24:37,929 --> 00:24:39,697
Whoa! Game on.
636
00:24:39,697 --> 00:24:41,499
He says take
that food order also.
637
00:24:41,499 --> 00:24:42,667
-Could you that?
-Uh, yeah. Uh-hmm.
638
00:24:42,667 --> 00:24:44,669
Okay. So, do you want me
to put them in or you got it?
639
00:24:44,669 --> 00:24:45,870
-Just go ahead.
-So--but--
640
00:24:45,870 --> 00:24:47,538
I'm gonna just greet everybody.
641
00:24:47,538 --> 00:24:49,507
Hi. How are you today, ladies?
642
00:24:49,507 --> 00:24:50,875
Any orders? Here we go.
643
00:24:50,875 --> 00:24:52,443
-Oh, boy. All right.
-Okay.
644
00:24:52,443 --> 00:24:53,711
What do we got?
645
00:24:53,711 --> 00:24:55,746
One, two, three, four,
646
00:24:55,746 --> 00:24:57,915
four Latitude Pastas
and one Rasta Pasta.
647
00:24:57,915 --> 00:24:58,950
Okay.
648
00:25:00,418 --> 00:25:01,752
Nice.
649
00:25:01,752 --> 00:25:03,387
Beautiful. Perfect.
650
00:25:03,387 --> 00:25:05,957
All right. Here we go.
651
00:25:05,957 --> 00:25:07,859
We're already taking drink
and food orders, Jon.
652
00:25:07,859 --> 00:25:09,160
Excellent. Look at that pour.
653
00:25:09,160 --> 00:25:10,561
Nice, beautiful [indistinct]
654
00:25:10,561 --> 00:25:11,996
Perfect. Beautiful.
655
00:25:11,996 --> 00:25:13,965
All right. You said
both Twice Baked Potatoes
656
00:25:13,965 --> 00:25:15,500
-and a Latitude Pasta?
-Yes!
657
00:25:15,500 --> 00:25:16,567
Got it. All right. For you?
658
00:25:19,737 --> 00:25:21,439
Talk to me, Jen,
what do you think?
659
00:25:21,439 --> 00:25:23,875
Uh, we're off to a little
rough start here, Jon.
660
00:25:23,875 --> 00:25:27,078
Uh, got bombarded
with pastas here,
661
00:25:27,078 --> 00:25:30,114
and now we're kind of just
very frantic at the moment.
662
00:25:30,114 --> 00:25:31,883
I think it just comes down to
663
00:25:31,883 --> 00:25:33,951
we didn't have all
of our mise en place ready.
664
00:25:33,951 --> 00:25:35,520
Okay. So, Travis,
when you have seconds,
665
00:25:35,520 --> 00:25:37,121
-start to prep ahead.
-What now?
666
00:25:37,121 --> 00:25:38,589
If you have any time, cut ahead,
667
00:25:38,589 --> 00:25:39,857
much [indistinct]
and get us ahead.
668
00:25:39,857 --> 00:25:41,025
Quick prep if you can.
669
00:25:41,025 --> 00:25:42,360
Yup. Okay.
670
00:25:45,596 --> 00:25:47,098
If you can jump in
in this [indistinct]
671
00:25:47,098 --> 00:25:48,733
I don't know--I don't--
I don't know them.
672
00:25:48,733 --> 00:25:50,134
Well, you should.
We did the training.
673
00:25:50,134 --> 00:25:51,569
Right. But I don't know.
674
00:25:51,569 --> 00:25:52,803
I know you didn't get--
well, um, do your best.
675
00:25:52,803 --> 00:25:54,739
Well, I've told them
to be accurate.
676
00:25:54,739 --> 00:25:56,841
See what you can do,
I'm behind you.
677
00:26:01,078 --> 00:26:02,713
This chicken's overcooking
and drying out.
678
00:26:04,982 --> 00:26:07,051
[bleep] that [bleep]
679
00:26:11,522 --> 00:26:12,823
[bleep] that shit.
680
00:26:12,823 --> 00:26:14,592
[bleep] disaster.
681
00:26:14,592 --> 00:26:15,693
Just a [bleep] disaster.
682
00:26:15,693 --> 00:26:16,694
What do you need?
683
00:26:16,694 --> 00:26:17,695
I don't know.
684
00:26:17,695 --> 00:26:19,030
What are you making?
685
00:26:19,030 --> 00:26:20,164
All of these.
686
00:26:20,164 --> 00:26:22,066
All of them. Like...
687
00:26:22,066 --> 00:26:23,901
All right. Let's do
the sweet potato cocktail first.
688
00:26:23,901 --> 00:26:26,003
-Okay.
-That goes in the coop.
689
00:26:26,003 --> 00:26:27,505
-In the who?
-The coop.
690
00:26:27,505 --> 00:26:28,673
I don't know what that is.
691
00:26:28,673 --> 00:26:29,740
You didn't tell us
that in training.
692
00:26:29,740 --> 00:26:30,908
You didn't--that's the step--
that is the coop.
693
00:26:30,908 --> 00:26:31,943
Yes. Okay.
694
00:26:33,177 --> 00:26:34,178
Okay.
695
00:26:34,178 --> 00:26:35,646
Just [bleep] do it our own way.
696
00:26:35,646 --> 00:26:36,881
-Travis.
-[bleep] it! Shit! Shit!
697
00:26:36,881 --> 00:26:38,115
-Travis!
-[bleep] shit!
698
00:26:38,115 --> 00:26:40,751
On the bar top, and that's not
the way you hold the bottle.
699
00:26:42,153 --> 00:26:44,889
-Okay.
-Not--that's not a 12 count.
700
00:26:44,889 --> 00:26:46,624
That's what I said,
I don't know these drinks.
701
00:26:46,624 --> 00:26:47,925
So would you like
to help me here
702
00:26:47,925 --> 00:26:49,126
or can I have the recipe?
703
00:26:49,126 --> 00:26:50,761
I'm not allowed to help you.
704
00:26:50,761 --> 00:26:51,796
-She doesn't [indistinct]
-Then why are you back here?
705
00:26:51,796 --> 00:26:52,630
Why are you back here?
706
00:26:52,630 --> 00:26:54,098
To help us how
to make drinks, so--
707
00:26:54,098 --> 00:26:55,766
Because she will tell you
what to do
708
00:26:55,766 --> 00:26:56,801
and you have to do it.
709
00:26:58,102 --> 00:26:59,136
Let's go.
710
00:27:01,572 --> 00:27:03,674
[bleep]
711
00:27:03,674 --> 00:27:05,576
-Calm down.
-No. No.
712
00:27:05,576 --> 00:27:07,745
We are failing
the stress test right now.
713
00:27:07,745 --> 00:27:09,180
Jesus [bleep] Christ.
714
00:27:09,180 --> 00:27:10,781
This is a goddamn nightmare.
715
00:27:18,155 --> 00:27:20,057
-Calm down.
-No. No.
716
00:27:20,057 --> 00:27:21,491
I'm not gonna [bleep] calm down.
717
00:27:21,491 --> 00:27:22,526
Come on now. You gotta--
you keep your composure.
718
00:27:22,526 --> 00:27:23,994
You gotta keep your cool.
You're the manager.
719
00:27:23,994 --> 00:27:25,195
You're the leader here, right?
720
00:27:25,195 --> 00:27:27,097
Are you taking any food orders?
721
00:27:27,097 --> 00:27:29,666
-Is that 12? I--I'm not sure.
-Were you counting?
722
00:27:29,666 --> 00:27:31,535
No, because I don't know what
I put in there the first time.
723
00:27:31,535 --> 00:27:33,170
Well, then why don't you dump
it out and start over?
724
00:27:33,170 --> 00:27:34,871
Dump it out.
725
00:27:34,871 --> 00:27:35,939
Where?
726
00:27:37,941 --> 00:27:39,710
Six tequila.
727
00:27:42,646 --> 00:27:44,214
Look, you did it.
728
00:27:44,214 --> 00:27:45,449
Is that it?
729
00:27:46,583 --> 00:27:47,651
I can't. I can't.
730
00:27:47,651 --> 00:27:48,652
Nobody listens anyway.
731
00:27:48,652 --> 00:27:49,653
It doesn't matter.
732
00:27:49,653 --> 00:27:51,154
It doesn't matter.
733
00:27:51,154 --> 00:27:52,956
-Take a deep breath.
-I can't. I can't.
734
00:27:52,956 --> 00:27:54,291
Keep you cool, buddy.
Take a deep breath.
735
00:27:54,291 --> 00:27:55,692
-I can't.
-Look me in the eyes.
736
00:27:55,692 --> 00:27:57,594
You got this. Thirty minutes.
737
00:27:57,594 --> 00:27:59,196
You tough this out
and think how good
738
00:27:59,196 --> 00:28:00,197
you're gonna feel
when it's over.
739
00:28:00,197 --> 00:28:01,698
I know.
740
00:28:01,698 --> 00:28:03,133
I want you to have that pride
when this is over.
741
00:28:03,133 --> 00:28:04,267
-You hear me, buddy?
-Yeah.
742
00:28:04,267 --> 00:28:05,636
Hang in there for yourself.
743
00:28:05,636 --> 00:28:06,637
-Yeah.
-Okay?
744
00:28:06,637 --> 00:28:08,805
All the way around?
745
00:28:08,805 --> 00:28:10,173
-No. That's fine.
-That's good?
746
00:28:10,173 --> 00:28:11,608
Great. And she's
gonna back you up
747
00:28:11,608 --> 00:28:12,776
as soon as she caught up.
748
00:28:12,776 --> 00:28:13,777
She's not gonna be caught up.
749
00:28:13,777 --> 00:28:15,145
-Excuse me, babe.
-I mean...
750
00:28:15,145 --> 00:28:16,847
Well, we can't
with that attitude.
751
00:28:16,847 --> 00:28:18,548
Okay. So now what?
752
00:28:18,548 --> 00:28:19,716
You're not even trying.
I don't know.
753
00:28:19,716 --> 00:28:20,651
What else do you need to make?
754
00:28:20,651 --> 00:28:21,652
I can't take--every--
all these drinks.
755
00:28:21,652 --> 00:28:23,787
-All of them.
-Well, then start making them.
756
00:28:23,787 --> 00:28:25,222
I don't know how to.
757
00:28:25,222 --> 00:28:26,623
-I don't know how to make--
-You made that drink
758
00:28:26,623 --> 00:28:27,624
because she told you what to do.
759
00:28:27,624 --> 00:28:28,825
Yes. Correct.
760
00:28:28,825 --> 00:28:30,260
Are you gonna learn
if you don't do it?
761
00:28:30,260 --> 00:28:31,695
I learn by doing,
so next time I'll probably...
762
00:28:31,695 --> 00:28:32,929
-Great.
-...know how to do that.
763
00:28:32,929 --> 00:28:34,064
So why don't you
continue to do it
764
00:28:34,064 --> 00:28:35,632
and she'll continue to coach you
765
00:28:35,632 --> 00:28:36,967
and you all continue to learn.
766
00:28:36,967 --> 00:28:38,168
She's not a good coach though.
767
00:28:38,168 --> 00:28:40,003
-Oh, she's a very good coach.
-Okay.
768
00:28:40,003 --> 00:28:41,605
Your attitude stinks,
to be honest with you.
769
00:28:41,605 --> 00:28:42,639
You're right, it does.
770
00:28:42,639 --> 00:28:44,708
Try a little harder
and maybe you'll succeed.
771
00:28:44,708 --> 00:28:46,109
Give it a shot. What do you say?
772
00:28:46,109 --> 00:28:47,844
No, I'm good. I'm good.
773
00:28:47,844 --> 00:28:49,146
She's not gonna give it a shot?
774
00:28:49,146 --> 00:28:50,213
-No.
-So this is your team.
775
00:28:50,213 --> 00:28:52,082
She's not even gonna try.
Look at her, our hero.
776
00:28:52,082 --> 00:28:53,717
-Let her be the hero.
-Right? Right?
777
00:28:53,717 --> 00:28:55,986
-She has a wonderful attitude.
-Yup.
778
00:28:55,986 --> 00:28:57,354
-There you go.
-Her attitude stinks.
779
00:28:57,354 --> 00:28:58,588
-[applause]
-Let her be the hero.
780
00:28:58,588 --> 00:29:00,290
So it's not us, it's her.
781
00:29:00,290 --> 00:29:01,291
I'm the problem?
I'm the problem here?
782
00:29:01,291 --> 00:29:02,192
Sure. You are.
783
00:29:02,192 --> 00:29:05,095
So get your attitude
together or leave.
784
00:29:05,095 --> 00:29:06,163
Bye-bye.
785
00:29:10,634 --> 00:29:11,902
She's been miserable all day.
786
00:29:13,370 --> 00:29:15,238
[bleep] bullshit, man.
787
00:29:15,238 --> 00:29:16,640
[bleep] shit.
788
00:29:17,841 --> 00:29:18,909
[bell dings]
789
00:29:18,909 --> 00:29:21,812
I need the [bleep] waitress here
and take this order.
790
00:29:21,812 --> 00:29:22,679
So we're in trouble.
791
00:29:22,679 --> 00:29:24,881
We were short-staffed
to begin with,
792
00:29:24,881 --> 00:29:26,083
but we're not gonna catch up.
793
00:29:26,083 --> 00:29:28,218
We don't have
the production capacity
794
00:29:28,218 --> 00:29:30,721
to produce the drinks and get
the food out quick enough.
795
00:29:30,721 --> 00:29:32,989
As hard as they're trying,
we're sinking.
796
00:29:32,989 --> 00:29:34,324
Holy shit.
797
00:29:34,324 --> 00:29:36,727
Don't take any pictures.
Okay. Good deal.
798
00:29:36,727 --> 00:29:39,262
We got [indistinct]
pasta three times.
799
00:29:39,262 --> 00:29:40,063
-Patti?
-Yeah.
800
00:29:40,063 --> 00:29:41,264
-Talk to me for a second.
-Yeah.
801
00:29:41,264 --> 00:29:42,165
Amber's left.
802
00:29:42,165 --> 00:29:44,401
-You're running around crazy.
-Uh-hmm.
803
00:29:44,401 --> 00:29:46,036
You don't have
the staff to do this.
804
00:29:46,036 --> 00:29:47,337
-Right.
-The kitchen is starting
805
00:29:47,337 --> 00:29:48,705
to crash and burn.
806
00:29:48,705 --> 00:29:50,006
It's gonna take them
a half hour, 45 minutes
807
00:29:50,006 --> 00:29:51,174
to work that tickets up.
808
00:29:51,174 --> 00:29:53,009
I've seen what I need to see.
809
00:29:53,009 --> 00:29:54,111
Why don't we close it down?
810
00:29:54,111 --> 00:29:55,779
Let's get everybody out
of their misery
811
00:29:55,779 --> 00:29:57,214
and then we can go
to work fixing it.
812
00:29:57,214 --> 00:29:58,381
Okay. Hey, folks.
813
00:29:58,381 --> 00:30:01,184
I'm sorry but we're gonna
close it down for the night.
814
00:30:01,184 --> 00:30:04,121
Come back on Friday
and see the new Latitudes.
815
00:30:04,121 --> 00:30:05,622
Thank you for coming.
816
00:30:07,357 --> 00:30:11,161
[upbeat music]
817
00:30:11,161 --> 00:30:14,097
Last night's stress test
was an absolute disaster.
818
00:30:14,097 --> 00:30:17,968
It usually is, but this team
really went down in flames.
819
00:30:17,968 --> 00:30:19,136
-Hi, team.
-Hi.
820
00:30:19,136 --> 00:30:20,137
-Hello.
-How you doing?
821
00:30:20,137 --> 00:30:21,838
-How are we doing today?
-Good.
822
00:30:21,838 --> 00:30:22,973
-Perfect.
-We're okay.
823
00:30:22,973 --> 00:30:24,674
This is shocking. All right.
824
00:30:24,674 --> 00:30:26,409
I mean, coming out
of a stress test,
825
00:30:26,409 --> 00:30:29,079
I didn't necessarily anticipate
that positive response.
826
00:30:29,079 --> 00:30:31,715
It's not uncommon to see
a staff very defeated
827
00:30:31,715 --> 00:30:32,949
after the stress test.
828
00:30:32,949 --> 00:30:35,786
However, this group
was kind of optimistic,
829
00:30:35,786 --> 00:30:36,887
which was really nice.
830
00:30:36,887 --> 00:30:38,855
So I think we can agree
that we have hit the mark
831
00:30:38,855 --> 00:30:40,323
of where we're going
with this menu.
832
00:30:40,323 --> 00:30:43,093
Oh, hey, fun garnishes,
fresh citrus,
833
00:30:43,093 --> 00:30:44,995
delicate cocktail umbrella.
834
00:30:44,995 --> 00:30:47,898
It's all going along
with our tropical island theme.
835
00:30:47,898 --> 00:30:51,401
And now we're going to show you
the Risk It For The Hibiscus.
836
00:30:53,203 --> 00:30:56,173
Add dash of aromatic bitters,
837
00:30:56,173 --> 00:30:59,743
dash of simple syrup,
one ounce fresh lemon juice,
838
00:30:59,743 --> 00:31:01,878
one ounce hibiscus syrup,
839
00:31:01,878 --> 00:31:03,680
one and a half ounce rum.
840
00:31:04,748 --> 00:31:07,117
Add ice and shake.
841
00:31:07,117 --> 00:31:10,821
Strain into a hibiscus
salt-rimmed Collins glass.
842
00:31:13,990 --> 00:31:15,859
Top with soda water.
843
00:31:15,859 --> 00:31:17,861
Garnish with a lemon wheel.
844
00:31:17,861 --> 00:31:21,264
This is Risk It
For The Hibiscus.
845
00:31:21,264 --> 00:31:24,768
[dramatic music]
846
00:31:26,870 --> 00:31:28,271
Last night's stress test
847
00:31:28,271 --> 00:31:30,240
was revealing
just as it should be.
848
00:31:30,240 --> 00:31:32,409
Amber walked out
'cause she couldn't handle it.
849
00:31:32,409 --> 00:31:34,477
Shonnel stepped up
'cause she could.
850
00:31:34,477 --> 00:31:36,179
Travis worries me.
851
00:31:36,179 --> 00:31:37,914
He was ready
to walk out last night.
852
00:31:37,914 --> 00:31:39,416
And that's not
walking out of a job.
853
00:31:39,416 --> 00:31:41,751
That's walking out
on your family.
854
00:31:41,751 --> 00:31:45,355
Two really powerful things
happened last night to me.
855
00:31:45,355 --> 00:31:47,757
Amber walked out on you.
856
00:31:47,757 --> 00:31:49,893
Left you with
your pants down, per se.
857
00:31:49,893 --> 00:31:52,062
You didn't panic.
You took a deep breath.
858
00:31:52,062 --> 00:31:55,866
But you were ready to walk out,
weren't you?
859
00:31:55,866 --> 00:31:56,900
-I thought about it, yeah.
-Yup.
860
00:31:56,900 --> 00:31:58,235
He was ready to walk out.
861
00:31:58,235 --> 00:31:59,336
-You didn't see it...
-Oh, boy.
862
00:31:59,336 --> 00:32:01,037
...'cause you were up front.
And you didn't see it.
863
00:32:01,037 --> 00:32:02,839
He was--he was done.
864
00:32:02,839 --> 00:32:04,241
He was ready to quit.
865
00:32:04,241 --> 00:32:05,842
And I had to pull you aside,
866
00:32:05,842 --> 00:32:08,211
put my hand on your shoulder,
867
00:32:08,211 --> 00:32:10,247
and tell you if you did that,
you'd regret it.
868
00:32:10,247 --> 00:32:12,382
Stay. Tough this out.
It'll be over in an hour.
869
00:32:12,382 --> 00:32:13,000
When you're done,
you'll be proud of yourself.
870
00:32:13,000 --> 00:32:14,117
When you're done,
you'll be proud of yourself.
871
00:32:14,117 --> 00:32:16,286
-Yup.
-And he stayed.
872
00:32:16,286 --> 00:32:20,156
But my point is, at the moment
you were saying that to me,
873
00:32:20,156 --> 00:32:22,826
he was your ticket out
and he was ready to walk.
874
00:32:22,826 --> 00:32:23,727
Uh-hmm. Uh-hmm.
875
00:32:23,727 --> 00:32:24,895
That scares
the hell out of me, Patti.
876
00:32:24,895 --> 00:32:25,896
It scares me.
877
00:32:25,896 --> 00:32:27,464
With a family business,
878
00:32:27,464 --> 00:32:28,899
there's no walking out.
879
00:32:28,899 --> 00:32:29,900
Right.
880
00:32:29,900 --> 00:32:31,201
That possibility doesn't exist.
881
00:32:31,201 --> 00:32:32,302
It doesn't, no.
882
00:32:32,302 --> 00:32:35,005
-$275,000 in this business.
-Yeah.
883
00:32:35,005 --> 00:32:36,573
Are you gonna
walk out on this money?
884
00:32:36,573 --> 00:32:38,808
No. No.
885
00:32:38,808 --> 00:32:40,076
He's been amazingly
good to you, hasn't he?
886
00:32:40,076 --> 00:32:41,311
Yes. Yes.
887
00:32:41,311 --> 00:32:42,445
He deserves your support,
correct?
888
00:32:42,445 --> 00:32:43,847
One hundred percent.
889
00:32:43,847 --> 00:32:45,282
Promise him
you're not gonna do it.
890
00:32:45,282 --> 00:32:47,317
I'm not going anywhere
or walking out.
891
00:32:47,317 --> 00:32:48,518
Okay.
892
00:32:48,518 --> 00:32:50,053
You're gonna keep
that attitude together?
893
00:32:50,053 --> 00:32:51,454
-Of course.
-Okay.
894
00:32:51,454 --> 00:32:52,923
Your mom needs to hear that.
Say it.
895
00:32:52,923 --> 00:32:54,224
Yeah. I'm not going anywhere.
896
00:32:54,224 --> 00:32:56,159
-Thank you.
-Of course.
897
00:32:56,159 --> 00:32:57,928
And we'll help you
as much as we can.
898
00:32:57,928 --> 00:33:00,030
Jon is helping you.
Your mom will help you.
899
00:33:00,030 --> 00:33:02,332
So you, you got
a good support staff.
900
00:33:02,332 --> 00:33:04,467
I am very proud of you.
901
00:33:04,467 --> 00:33:07,604
I think you've grown
just in a few days.
902
00:33:07,604 --> 00:33:09,506
I can see change.
903
00:33:09,506 --> 00:33:11,942
-Help him be successful now.
-I will.
904
00:33:11,942 --> 00:33:14,277
Be that leader to him.
Give him that knowledge
905
00:33:14,277 --> 00:33:16,279
that's in your head
that he doesn't have.
906
00:33:16,279 --> 00:33:17,981
Teach him those details.
907
00:33:17,981 --> 00:33:19,416
He's gotta--he's got to
accept it though.
908
00:33:19,416 --> 00:33:21,017
You got to accept it.
909
00:33:21,017 --> 00:33:22,919
He doesn't like to accept
my advice always.
910
00:33:22,919 --> 00:33:24,354
Always listen, buddy.
911
00:33:24,354 --> 00:33:26,089
You don't have to do
everything your mom says.
912
00:33:26,089 --> 00:33:27,958
I certainly don't do
everything my mom said.
913
00:33:27,958 --> 00:33:30,193
But I'll tell you what,
I always respected her
914
00:33:30,193 --> 00:33:33,029
by listening and respect
the knowledge that she had
915
00:33:33,029 --> 00:33:34,631
and the love she had for me,
916
00:33:34,631 --> 00:33:36,967
and the fact that
your biggest fan in this world
917
00:33:36,967 --> 00:33:39,035
-will always be who?
-Her.
918
00:33:39,035 --> 00:33:40,236
-That's right.
-Yup.
919
00:33:40,236 --> 00:33:42,572
Listen, guys, I gotta
get back to work, okay?
920
00:33:42,572 --> 00:33:44,240
My suggestion is
get a good night's rest.
921
00:33:44,240 --> 00:33:45,575
-You're gonna need it.
-Okay.
922
00:33:45,575 --> 00:33:47,243
-Okay?
-We're ready. Thank you.
923
00:33:47,243 --> 00:33:48,144
-All right. I'll see you later.
-Thank you.
924
00:33:48,144 --> 00:33:49,913
-Okay. Bye.
- I'm committed to,
925
00:33:49,913 --> 00:33:51,614
to getting this business
to where it needs to be
926
00:33:51,614 --> 00:33:55,986
and I'm not going anywhere
until it is to that point.
927
00:33:58,655 --> 00:34:01,591
[upbeat music]
928
00:34:11,301 --> 00:34:14,371
[applause]
929
00:34:14,371 --> 00:34:15,472
Hello.
930
00:34:15,472 --> 00:34:17,107
-Hey.
-Hello.
931
00:34:17,107 --> 00:34:19,309
-What do you think, Patti?
-Excited.
932
00:34:19,309 --> 00:34:20,377
-You're excited?
-I am.
933
00:34:20,377 --> 00:34:22,278
It was a tough week
for the three of you, wasn't it?
934
00:34:22,278 --> 00:34:24,047
A brutal week.
935
00:34:24,047 --> 00:34:25,648
What do you think
of Travis this week, Patti?
936
00:34:25,648 --> 00:34:27,250
-I'm very proud of him.
-Yeah.
937
00:34:27,250 --> 00:34:29,486
-He really stepped up too.
-He stepped up. Yup.
938
00:34:29,486 --> 00:34:31,454
Did you learn a lot
this week, Travis?
939
00:34:31,454 --> 00:34:32,655
I did learn a good bit.
940
00:34:32,655 --> 00:34:34,290
Yeah. It was tough
941
00:34:34,290 --> 00:34:36,026
but you came out
the other side, buddy.
942
00:34:37,093 --> 00:34:38,294
So are you guys ready to see it?
943
00:34:38,294 --> 00:34:40,497
-Yeah.
-All right. Here we go.
944
00:34:40,497 --> 00:34:45,001
One, two, three!
945
00:34:45,001 --> 00:34:47,437
-Oh, my God!
-Yay!
946
00:34:47,437 --> 00:34:50,006
[cheers and applause]
947
00:34:52,576 --> 00:34:56,313
One, two, three!
948
00:34:56,313 --> 00:34:59,049
[cheers and applause]
949
00:34:59,049 --> 00:35:01,151
Oh, my God!
950
00:35:01,151 --> 00:35:03,120
Oh, my gosh.
951
00:35:03,120 --> 00:35:04,421
Look at the sign.
952
00:35:04,421 --> 00:35:05,522
Yes.
953
00:35:05,522 --> 00:35:06,656
Look at the windows.
954
00:35:06,656 --> 00:35:08,325
Oh, my gosh.
955
00:35:09,659 --> 00:35:12,162
I didn't wanna change
your vision, Patti.
956
00:35:12,162 --> 00:35:13,530
I mean, you and your
husband traveled.
957
00:35:13,530 --> 00:35:15,165
This meant something to you.
958
00:35:15,165 --> 00:35:17,234
I wanted to take it
to the next level.
959
00:35:17,234 --> 00:35:19,236
An island bar and grill.
960
00:35:19,236 --> 00:35:22,072
-Great. That's good.
-Nice call to actions in front.
961
00:35:22,072 --> 00:35:23,607
Nice seating, plants.
962
00:35:23,607 --> 00:35:25,275
It looks very inviting.
963
00:35:25,275 --> 00:35:28,178
So this sign was designed
by Signs Design,
964
00:35:28,178 --> 00:35:29,279
the local company.
965
00:35:29,279 --> 00:35:30,947
Has a clean, finished,
966
00:35:30,947 --> 00:35:32,649
detailed kind of look,
doesn't it?
967
00:35:32,649 --> 00:35:33,984
-Classy.
-Yes.
968
00:35:33,984 --> 00:35:35,452
-You like it?
-Yes.
969
00:35:35,452 --> 00:35:36,686
-Very good.
-Everybody ready to see it?
970
00:35:36,686 --> 00:35:38,088
-Yes.
-I know you are.
971
00:35:38,088 --> 00:35:39,523
-Go ahead.
-Oh, Lord.
972
00:35:39,523 --> 00:35:41,425
-Shut up.
-Oh, my.
973
00:35:41,425 --> 00:35:43,593
Oh! No...
974
00:35:43,593 --> 00:35:47,664
[laughs] No way!
975
00:35:47,664 --> 00:35:49,366
Oh, it's beautiful.
976
00:35:49,366 --> 00:35:50,567
Oh, my God. Look at...
977
00:35:50,567 --> 00:35:53,103
-Oh, my God!
-Look at everything.
978
00:35:53,103 --> 00:35:55,572
It's very--it's very beautiful.
979
00:35:55,572 --> 00:35:57,374
-Look at that.
-Oh, my.
980
00:35:57,374 --> 00:35:58,708
Look at the TV. It works.
981
00:35:58,708 --> 00:36:00,343
Oh, my gosh.
982
00:36:00,343 --> 00:36:02,112
I'm impressed. I'm impressed.
983
00:36:02,112 --> 00:36:04,614
It's clean. It's neat, classy.
984
00:36:04,614 --> 00:36:07,083
This is a bar now.
985
00:36:07,083 --> 00:36:08,985
There's a service bowl.
We got a menu.
986
00:36:08,985 --> 00:36:10,487
There's a service bowl.
987
00:36:10,487 --> 00:36:11,922
So?
988
00:36:13,657 --> 00:36:15,192
-Are you happy?
-Yes, I am.
989
00:36:15,192 --> 00:36:16,293
You hit it out of the park.
990
00:36:16,293 --> 00:36:17,594
It's got personality,
doesn't it?
991
00:36:17,594 --> 00:36:18,428
Yes.
992
00:36:18,428 --> 00:36:20,330
So why don't you guys
come around?
993
00:36:20,330 --> 00:36:21,231
Grab a seat at the bar.
Meet me back there.
994
00:36:21,231 --> 00:36:23,133
-I'll show you everything.
-Okay. Okay.
995
00:36:23,133 --> 00:36:25,068
So you got two work stations
back here now.
996
00:36:25,068 --> 00:36:26,236
Nicely separated.
997
00:36:26,236 --> 00:36:28,171
Each with its own POS system.
998
00:36:28,171 --> 00:36:30,207
-And I got you SkyTabs.
-[gasps]
999
00:36:30,207 --> 00:36:32,509
Any order goes right in here,
1000
00:36:32,509 --> 00:36:34,711
comes up in the kitchen,
comes up behind the bard.
1001
00:36:34,711 --> 00:36:36,313
This will save you
a lot of steps.
1002
00:36:36,313 --> 00:36:38,448
Remember that Partender?
1003
00:36:38,448 --> 00:36:39,516
-Remember those number...
-Oh, yeah.
1004
00:36:39,516 --> 00:36:40,750
...I showed you that
really bummed you guys out?
1005
00:36:40,750 --> 00:36:42,018
-Yeah. Yeah.
-Well, I got you
1006
00:36:42,018 --> 00:36:43,453
a lifetime subscription
of Partender.
1007
00:36:43,453 --> 00:36:45,188
And then I got BarProducts.com
1008
00:36:45,188 --> 00:36:46,790
to give you guys
all the supplies
1009
00:36:46,790 --> 00:36:49,025
that you could possibly need.
1010
00:36:49,025 --> 00:36:49,960
-Remember that ice machine?
-Yeah.
1011
00:36:49,960 --> 00:36:51,761
Sort of beat you up
on the ice machine.
1012
00:36:51,761 --> 00:36:54,297
I got a brand-new
Manitowoc ice machine.
1013
00:36:54,297 --> 00:36:56,466
Next, I got you PathSpot.
1014
00:36:56,466 --> 00:36:58,401
And it scans your hands.
1015
00:36:58,401 --> 00:37:02,072
If there's zero bacterial
or viral matter on your hands,
1016
00:37:02,072 --> 00:37:03,473
you got a green light.
You go to work.
1017
00:37:03,473 --> 00:37:05,075
-Real nice.
-Same with air.
1018
00:37:05,075 --> 00:37:07,677
So in the back corner there,
you'll see that white box
1019
00:37:07,677 --> 00:37:11,147
is a Bluezone air purifier
from Middleby.
1020
00:37:11,147 --> 00:37:14,518
That scrubs 99.7%
1021
00:37:14,518 --> 00:37:17,187
of all viral and bacterial
matter from the air.
1022
00:37:17,187 --> 00:37:19,356
Okay. Next,
if you go back in the kitchen,
1023
00:37:19,356 --> 00:37:20,624
I solved that problem.
1024
00:37:20,624 --> 00:37:22,626
Middleby's Perfect Fry
1025
00:37:22,626 --> 00:37:24,594
is a hoodless frying system
1026
00:37:24,594 --> 00:37:27,497
that has its own built-in
fire control system
1027
00:37:27,497 --> 00:37:29,165
all contained within it.
1028
00:37:29,165 --> 00:37:30,734
The kitchen won't get greasy,
1029
00:37:30,734 --> 00:37:32,669
it's safe, and it's not
a fire hazard anymore.
1030
00:37:32,669 --> 00:37:34,638
And it works really good.
And then...
1031
00:37:34,638 --> 00:37:35,705
[gasps]
1032
00:37:35,705 --> 00:37:37,207
-Angie.
-No.
1033
00:37:37,207 --> 00:37:38,408
Angie.
1034
00:37:38,408 --> 00:37:40,610
You get a shirt coat!
1035
00:37:40,610 --> 00:37:42,612
-Don't make me cry now.
-[chuckles]
1036
00:37:42,612 --> 00:37:45,582
When he gave me the coat,
I start crying, you know,
1037
00:37:45,582 --> 00:37:49,486
because for me,
it's so important to be here.
1038
00:37:49,486 --> 00:37:52,155
It's like my family.
1039
00:37:52,155 --> 00:37:54,524
I believe in all of you.
I know you're gonna do great.
1040
00:37:54,524 --> 00:37:55,525
-Thank you.
-I know you're gonna do great.
1041
00:37:55,525 --> 00:37:56,526
-So thank you.
-Thank you.
1042
00:37:56,526 --> 00:37:58,495
Thank you.
1043
00:37:58,495 --> 00:38:00,130
Hello. Welcome.
1044
00:38:00,130 --> 00:38:01,598
Welcome to Latitudes.
1045
00:38:01,598 --> 00:38:03,066
Come on in.
1046
00:38:04,834 --> 00:38:06,269
All right. We're up and running.
1047
00:38:06,269 --> 00:38:07,537
-We're up and running.
-All right, ladies,
1048
00:38:07,537 --> 00:38:08,371
take a look at the menu.
1049
00:38:08,371 --> 00:38:10,774
Tell me what
you think looks good.
1050
00:38:10,774 --> 00:38:13,176
Did you order a drink yet?
1051
00:38:13,176 --> 00:38:14,578
Cherry Bomb and Shells?
1052
00:38:14,578 --> 00:38:17,514
Got it. Okay. Perfect.
1053
00:38:17,514 --> 00:38:19,549
Are you ready
for some good drinks?
1054
00:38:19,549 --> 00:38:20,717
Okay.
1055
00:38:22,385 --> 00:38:23,587
Nice.
1056
00:38:23,587 --> 00:38:25,789
Let's get these food orders in.
1057
00:38:25,789 --> 00:38:27,390
[indistinct]
1058
00:38:28,491 --> 00:38:30,460
Okay. I have a Rasta pasta,
1059
00:38:30,460 --> 00:38:34,364
Caribbean sea food puree,
and a homemade chicken pot pie.
1060
00:38:36,399 --> 00:38:39,202
A Jamaican jerk pot pie.
1061
00:38:39,202 --> 00:38:40,503
Thank you.
1062
00:38:43,773 --> 00:38:45,709
Here we go.
I can't believe this, Mia.
1063
00:38:45,709 --> 00:38:47,277
She's doing great, Jon.
1064
00:38:47,277 --> 00:38:48,845
And look at this.
The whole bar is served.
1065
00:38:48,845 --> 00:38:52,916
And-and we have drinks
at tables over there.
1066
00:38:52,916 --> 00:38:55,685
The bar business
is so much about attitude.
1067
00:38:55,685 --> 00:38:57,621
Shonnel had an amazing attitude
1068
00:38:57,621 --> 00:38:59,756
from the moment I got here
and look at her.
1069
00:38:59,756 --> 00:39:01,725
She's learned everything
there is to learn.
1070
00:39:01,725 --> 00:39:03,226
She's better mechanically.
1071
00:39:03,226 --> 00:39:04,694
She knows what she's doing.
1072
00:39:04,694 --> 00:39:07,497
And even under pressure,
she still smiles
1073
00:39:07,497 --> 00:39:10,233
because that attitude
is what makes her successful.
1074
00:39:10,233 --> 00:39:12,369
-[laughs]
-Yay, Shonnel!
1075
00:39:12,369 --> 00:39:15,839
They're doing an amazing job,
communicating with one another.
1076
00:39:15,839 --> 00:39:17,807
We have systems in place.
We're putting plates
1077
00:39:17,807 --> 00:39:19,342
so that we know
what we're working on.
1078
00:39:19,342 --> 00:39:21,177
-It's going great.
-Excellent.
1079
00:39:21,177 --> 00:39:23,346
-Really proud of this team.
-Excellent.
1080
00:39:23,346 --> 00:39:24,914
Two nights ago
when I went in this kitchen,
1081
00:39:24,914 --> 00:39:26,516
it felt chaotic.
1082
00:39:26,516 --> 00:39:27,817
Now it feels
incredibly calm in here,
1083
00:39:27,817 --> 00:39:28,952
I gotta tell you guys.
1084
00:39:28,952 --> 00:39:31,221
And now thanks to ZipRecruiter,
1085
00:39:31,221 --> 00:39:32,956
they can get the staff
that they need.
1086
00:39:32,956 --> 00:39:35,191
Ticket times are running
about nine minutes.
1087
00:39:35,191 --> 00:39:36,493
They love the food.
1088
00:39:36,493 --> 00:39:37,861
The plates are looking great.
1089
00:39:37,861 --> 00:39:39,529
We're nailing it.
1090
00:39:39,529 --> 00:39:41,197
We accomplished a lot
in just a few days, didn't we?
1091
00:39:41,197 --> 00:39:42,032
-We did.
-Yeah.
1092
00:39:42,032 --> 00:39:43,833
-We did.
-Now this is yours, baby.
1093
00:39:43,833 --> 00:39:44,801
Take this and run with it, okay?
1094
00:39:44,801 --> 00:39:46,569
-I'm trying to. I'm trying to.
-Okay, man.
1095
00:39:48,772 --> 00:39:50,440
Great job, guys.
1096
00:39:53,309 --> 00:39:56,479
I hope I opened up a door
to help Travis grow too.
1097
00:39:56,479 --> 00:39:57,514
Yes. Yes.
1098
00:39:57,514 --> 00:39:59,716
And a new level of communication
for you and him...
1099
00:39:59,716 --> 00:40:01,351
-Uh-hmm.
-...to help him find
1100
00:40:01,351 --> 00:40:02,786
the success that you
want him to find.
1101
00:40:02,786 --> 00:40:04,621
-You did.
-That was important to me.
1102
00:40:04,621 --> 00:40:06,423
That was the most
important thing.
1103
00:40:06,423 --> 00:40:08,758
That was--for us to get
to where we need to go,
1104
00:40:08,758 --> 00:40:10,760
-that needed to happen.
-Of course.
1105
00:40:10,760 --> 00:40:12,495
You did that. You did that.
1106
00:40:12,495 --> 00:40:14,330
And we--
I can't thank you enough.
1107
00:40:14,330 --> 00:40:15,632
-I can't thank you enough.
-Oh.
1108
00:40:15,632 --> 00:40:17,567
Boy, this feels really good.
1109
00:40:17,567 --> 00:40:20,670
Not only did I rescue a bar,
I helped a family.
1110
00:40:20,670 --> 00:40:22,639
And those rescues
are always the best.
1111
00:40:22,639 --> 00:40:24,841
Sweet potato juice? Absolutely.
1112
00:40:24,841 --> 00:40:26,876
The difference
between stress test
1113
00:40:26,876 --> 00:40:28,912
and tonight is remarkable.
1114
00:40:28,912 --> 00:40:30,647
Patti is remarkable.
1115
00:40:30,647 --> 00:40:32,682
Steve is a great guy.
1116
00:40:32,682 --> 00:40:34,918
They got a great bar
and it's working.
1117
00:40:34,918 --> 00:40:36,653
I'm proud of the whole team.
1118
00:40:38,822 --> 00:40:41,858
[upbeat music]
1119
00:40:49,532 --> 00:40:51,301
Narrator: Promotional
consideration provided by
1120
00:40:51,301 --> 00:40:52,635
Partender, PathSpot,
SkyTab POS,
1121
00:40:52,635 --> 00:40:53,970
Lowery Brothers Plumbing,
Bar Products,
1122
00:40:53,970 --> 00:40:55,572
Manitowoc, The Ice Trade,
Mr. Appliance,
1123
00:40:55,572 --> 00:40:57,006
Middleby, Bluezone,
Chillfire Bar & Grill,
1124
00:40:57,006 --> 00:40:58,007
One Stone,
ZipRecruiter, and ESRI.