1 00:00:01,067 --> 00:00:03,536 Sometimes, the ice scooper gets buried in the ice. 2 00:00:03,536 --> 00:00:05,238 -And-- -Oh, my God. 3 00:00:05,238 --> 00:00:06,806 -Yeah. It's not great. -Hold on, honey. 4 00:00:06,806 --> 00:00:09,642 -Yeah, it's bad. -This is disgusting. 5 00:00:09,642 --> 00:00:11,845 Oh, it's chunky. 6 00:00:11,845 --> 00:00:14,047 [grunts] 7 00:00:15,115 --> 00:00:16,516 Narrator: For over 30 years, 8 00:00:16,516 --> 00:00:18,852 Jon Taffer has traveled the country, 9 00:00:18,852 --> 00:00:22,489 saving hundreds of bars from failure and ruin. 10 00:00:22,489 --> 00:00:25,392 The past few years have been harder on our country 11 00:00:25,392 --> 00:00:27,560 than I've ever seen before. 12 00:00:27,560 --> 00:00:30,096 But now, in a post-pandemic world, 13 00:00:30,096 --> 00:00:33,400 restaurants and bars are seeing a massive surge in business. 14 00:00:33,400 --> 00:00:35,435 Hey. Yeah. 15 00:00:35,435 --> 00:00:39,472 And a customer base that has a much higher expectation 16 00:00:39,472 --> 00:00:41,274 for quality food and drinks. 17 00:00:41,274 --> 00:00:42,575 Not a huge fan of this. 18 00:00:42,575 --> 00:00:46,212 So I'm on a mission to save bars that had been struggling 19 00:00:46,212 --> 00:00:48,748 to keep up with the new landscape of our industry. 20 00:00:48,748 --> 00:00:49,849 Yay. 21 00:00:49,849 --> 00:00:52,318 Narrator: So now, Jon is back out on the road 22 00:00:52,318 --> 00:00:54,421 and heading to Denver, North Carolina, 23 00:00:54,421 --> 00:00:56,623 to rescue Latitudes Bar & Grill. 24 00:00:56,623 --> 00:00:58,658 This is a new era for our country, 25 00:00:58,658 --> 00:01:02,429 so we need to raise the bar and rise to these challenges. 26 00:01:02,429 --> 00:01:04,631 [upbeat music] 27 00:01:04,631 --> 00:01:08,334 Narrator: In 2019, Patti and Steve Merkel 28 00:01:08,334 --> 00:01:12,338 opened Latitudes Bar & Grill in Denver, North Carolina. 29 00:01:12,338 --> 00:01:14,474 I started in the, um, bar and restaurant business 30 00:01:14,474 --> 00:01:16,176 at a very young age. 31 00:01:16,176 --> 00:01:18,511 My great grandfather owned bars and so... 32 00:01:18,511 --> 00:01:20,780 it's always been in my blood, I guess. 33 00:01:20,780 --> 00:01:24,451 Steve is my husband, my business partner. 34 00:01:24,451 --> 00:01:28,888 My business background is I started a cookie company 35 00:01:28,888 --> 00:01:31,724 with my brother back in 1984, 36 00:01:31,724 --> 00:01:36,262 and 21 years later we sold to a major cookie competitor. 37 00:01:36,262 --> 00:01:38,865 I had the ability to retire at that time. 38 00:01:38,865 --> 00:01:40,567 Narrator: Wanting to help his wife, 39 00:01:40,567 --> 00:01:42,802 Steve funded Patti's dream business, 40 00:01:42,802 --> 00:01:45,805 but remained hands off in the day to day operations. 41 00:01:45,805 --> 00:01:49,409 I've learned the hard way that it's not something 42 00:01:49,409 --> 00:01:51,411 that you just dip your foot in the water 43 00:01:51,411 --> 00:01:52,779 and you come on Monday and that's it. 44 00:01:52,779 --> 00:01:55,648 You're usually either in all or you're out. 45 00:01:55,648 --> 00:01:57,784 So, I try to remain out. 46 00:01:57,784 --> 00:02:00,320 I go to bed at 9:30. This is gonna be late. 47 00:02:00,320 --> 00:02:02,222 And I'm--I'm gonna take an extra nap. 48 00:02:02,222 --> 00:02:04,657 Narrator: But Steve and Patti quickly realized 49 00:02:04,657 --> 00:02:06,793 that the demands of the bar were more than 50 00:02:06,793 --> 00:02:08,561 either of them anticipated. 51 00:02:08,561 --> 00:02:10,663 Right now, I'm working, um, seven days a week. 52 00:02:10,663 --> 00:02:13,633 As much as I love it, I'm--I'm tired. 53 00:02:13,633 --> 00:02:16,436 In the beginning, it was fine. It's getting a little old. 54 00:02:16,436 --> 00:02:17,804 We've been trying to find somebody 55 00:02:17,804 --> 00:02:18,905 to take over the restaurant. 56 00:02:18,905 --> 00:02:21,407 Narrator: So they brought on their son, Travis, 57 00:02:21,407 --> 00:02:24,310 to help manage the bar and ease their burden. 58 00:02:24,310 --> 00:02:26,412 I, kind of, do a little bit of everything. 59 00:02:26,412 --> 00:02:29,949 I--I cook, clean, I bartend, I serve. 60 00:02:29,949 --> 00:02:31,651 We kind of buttheads. 61 00:02:31,651 --> 00:02:33,586 You don't listen to me anymore because you... 62 00:02:33,586 --> 00:02:35,321 All right. I listen to you-- 63 00:02:35,321 --> 00:02:36,589 I listen to you more than anything. 64 00:02:36,589 --> 00:02:37,624 Because you tell them one thing and I'd tell them another thing. 65 00:02:37,624 --> 00:02:39,926 You know, he--he'll wanna do something one way, 66 00:02:39,926 --> 00:02:41,594 I wanna do it another way. 67 00:02:41,594 --> 00:02:44,297 Working with my mom is, it's a little stressful. 68 00:02:44,297 --> 00:02:46,466 I mean, I think if anybody works for their parents 69 00:02:46,466 --> 00:02:49,369 for an extended period of time, it's--it's a lot. 70 00:02:49,369 --> 00:02:51,504 I think Travis can improve as a manager 71 00:02:51,504 --> 00:02:54,574 if he would listen to me. 72 00:02:54,574 --> 00:02:56,843 There's no axe throwing [indistinct] 73 00:02:56,843 --> 00:02:59,812 Okay. Well, we've been talking to somebody 74 00:02:59,812 --> 00:03:01,648 over in East Lincoln, but okay. 75 00:03:01,648 --> 00:03:03,716 But I would love to have Travis take this up. 76 00:03:03,716 --> 00:03:04,984 -That would be great. -Narrator: But Patti 77 00:03:04,984 --> 00:03:08,021 still finds herself spending all of her time at the bar. 78 00:03:08,021 --> 00:03:09,689 She likes to be in control of... 79 00:03:09,689 --> 00:03:11,324 everything that's happening. 80 00:03:11,324 --> 00:03:14,394 Narrator: While draining Steve's bank account. 81 00:03:14,394 --> 00:03:16,896 I have put into Latitudes 82 00:03:16,896 --> 00:03:19,999 probably about $275,000. 83 00:03:19,999 --> 00:03:23,403 Right now, we're currently losing about $3,500 a month. 84 00:03:23,403 --> 00:03:25,939 I have come to the point where it's basically, 85 00:03:25,939 --> 00:03:28,575 "You guys got to figure out how to make money here." 86 00:03:28,575 --> 00:03:30,577 I'm cut off. 87 00:03:30,577 --> 00:03:32,712 Um, you got all my money. 88 00:03:32,712 --> 00:03:34,647 Don't look at me. I just work here. 89 00:03:34,647 --> 00:03:37,617 Steve does not like putting money into Latitudes, 90 00:03:37,617 --> 00:03:40,753 and sometimes it causes a strain in our relationship. 91 00:03:40,753 --> 00:03:43,423 It's--it's a little bit of a challenge when you got, uh, 92 00:03:43,423 --> 00:03:46,559 your spouse just put her whole heart and soul in it. 93 00:03:46,559 --> 00:03:47,961 Why don't we just close the doors? 94 00:03:47,961 --> 00:03:49,462 You said that many times. 95 00:03:49,462 --> 00:03:50,964 I can't accept failure. 96 00:03:50,964 --> 00:03:52,966 I've got too much blood, sweat, and tears 97 00:03:52,966 --> 00:03:55,468 in this business to--to just walk away. 98 00:03:55,468 --> 00:03:57,503 I don't know. I mean, 99 00:03:57,503 --> 00:04:00,673 I--I just--it's-- it's--it's a tough one. 100 00:04:00,673 --> 00:04:03,443 Narrator: So Steve and Patti have made the decision 101 00:04:03,443 --> 00:04:06,045 to pull back the doors, bust open the books, 102 00:04:06,045 --> 00:04:07,046 and make a call for help to "Bar Rescue". 103 00:04:20,628 --> 00:04:22,330 We got a challenge. 104 00:04:22,330 --> 00:04:24,732 -This is a family-owned bar. -Whoa. 105 00:04:24,732 --> 00:04:26,501 It's an interesting story. 106 00:04:26,501 --> 00:04:30,638 Steve, the dad, is a cookie master. 107 00:04:30,638 --> 00:04:34,775 He sold the recipe to a major cookie company 108 00:04:34,775 --> 00:04:36,677 -for a lot of money. -Wow. 109 00:04:36,677 --> 00:04:40,681 So he's a very successful cookie chef. 110 00:04:40,681 --> 00:04:42,383 So he took this money, 111 00:04:42,383 --> 00:04:44,785 and they moved from up north in New York, 112 00:04:44,785 --> 00:04:47,255 down here to Denver, North Carolina, 113 00:04:47,255 --> 00:04:49,257 a little bit outside of Charlotte, 114 00:04:49,257 --> 00:04:50,791 and opened this bar. 115 00:04:50,791 --> 00:04:52,894 Before they opened the bar, 116 00:04:52,894 --> 00:04:54,729 they went to Jamaica. 117 00:04:54,729 --> 00:04:56,430 They had a wonderful time. 118 00:04:56,430 --> 00:04:58,966 They fell in love with Caribbean culture. 119 00:04:58,966 --> 00:05:02,036 So they came back here to Denver, North Carolina, 120 00:05:02,036 --> 00:05:05,273 with all the cookie money and this great idea, 121 00:05:05,273 --> 00:05:08,676 opened up Latitudes Bar & Grill. 122 00:05:08,676 --> 00:05:11,379 When you see a pink sign Latitudes, 123 00:05:11,379 --> 00:05:13,881 what do you start to think is inside? 124 00:05:13,881 --> 00:05:16,851 Well, I would hope to see some type of Caribbean cuisine, 125 00:05:16,851 --> 00:05:19,453 tropical flavors, something with a lot of flavor, 126 00:05:19,453 --> 00:05:20,788 and spice, and, freshness. 127 00:05:20,788 --> 00:05:22,623 -Yeah, Caribbean. -Yeah. Yeah. 128 00:05:22,623 --> 00:05:23,925 Narrator: For the kitchen, 129 00:05:23,925 --> 00:05:25,760 Jon brings in Chef Jennifer Murphy, 130 00:05:25,760 --> 00:05:28,462 a 15-year veteran of Las Vegas fine dining 131 00:05:28,462 --> 00:05:30,431 who is overseeing kitchens at the Bellagio, 132 00:05:30,431 --> 00:05:32,567 MGM Grand, and Caesars Palace. 133 00:05:34,001 --> 00:05:35,903 What would you expect to see inside? 134 00:05:35,903 --> 00:05:39,040 Oh, I want a rum bar. I want everything tiki. 135 00:05:39,040 --> 00:05:41,809 I want umbrellas, over the top, crazy colors. 136 00:05:41,809 --> 00:05:45,046 Narrator: For the bar, Jon brings in Mia Mastroianni, 137 00:05:45,046 --> 00:05:48,649 a legendary bartender at Soho House, Los Angeles. 138 00:05:48,649 --> 00:05:51,652 Mia has served Hollywood elite while also creating 139 00:05:51,652 --> 00:05:55,556 cocktail menus and programs for bars across the country. 140 00:05:55,556 --> 00:05:57,592 -To describe Jamaica-- -Yeah. 141 00:05:57,592 --> 00:05:59,393 --they wanted to build Jamaica. 142 00:05:59,393 --> 00:06:01,829 Let's see what they did inside. 143 00:06:01,829 --> 00:06:04,765 The entire room is beige. 144 00:06:04,765 --> 00:06:06,901 No. They missed the mark on the ambiance, 145 00:06:06,901 --> 00:06:08,536 -that's for sure. -Yeah. 146 00:06:08,536 --> 00:06:11,072 So it doesn't look like a Caribbean bar at all, right? 147 00:06:11,072 --> 00:06:13,107 Hardly looks like a bar. 148 00:06:13,107 --> 00:06:15,576 So there's Steve, the dad. There he is. 149 00:06:18,412 --> 00:06:20,047 You're gonna need all this bread? 150 00:06:20,047 --> 00:06:21,515 Patti, the mom. 151 00:06:21,515 --> 00:06:23,417 You got bowties on? Okay. 152 00:06:23,417 --> 00:06:25,386 -Got it, mother. -Got it. 153 00:06:25,386 --> 00:06:26,621 -Thank you, son. -You got it. 154 00:06:26,621 --> 00:06:28,623 And there's Travis, their son. 155 00:06:28,623 --> 00:06:31,359 Oh, it just keeps getting better. 156 00:06:31,359 --> 00:06:32,693 There's our cook, Angie. 157 00:06:32,693 --> 00:06:35,997 Jenny, tell them we don't have, um, cheddar. 158 00:06:35,997 --> 00:06:38,065 They can't use another kind of cheese. 159 00:06:38,065 --> 00:06:41,135 There's our bartender Shonnel. 160 00:06:41,135 --> 00:06:44,005 Do we have any other questions about the menu? 161 00:06:44,005 --> 00:06:47,608 There's our other bartender, Amber. 162 00:06:47,608 --> 00:06:49,477 And here's what's interesting. 163 00:06:49,477 --> 00:06:50,878 If we look at the menu, 164 00:06:52,446 --> 00:06:53,981 Pizza Lobs. 165 00:06:53,981 --> 00:06:55,483 [chuckles] Oh, no. 166 00:06:55,483 --> 00:06:57,518 Thai chili. 167 00:06:57,518 --> 00:06:59,053 I didn't know that Thailand was in the Caribbean. 168 00:06:59,053 --> 00:07:00,688 That's news to me. 169 00:07:00,688 --> 00:07:02,123 So I look at this poor family, 170 00:07:02,123 --> 00:07:05,393 they've got $275,000 into this thing. 171 00:07:05,393 --> 00:07:06,694 -Oh. -They--they're losing 172 00:07:06,694 --> 00:07:08,963 $3,500 a month, I'm told, 173 00:07:08,963 --> 00:07:11,098 and they have enough money to make it a couple more months. 174 00:07:11,098 --> 00:07:12,767 And look at this. 175 00:07:12,767 --> 00:07:14,635 Okay. So [indistinct] 176 00:07:14,635 --> 00:07:16,704 I got Miguel Fuller, 177 00:07:16,704 --> 00:07:19,774 and his producer, Kelbin Ramirez. 178 00:07:19,774 --> 00:07:23,678 They have a radio show on Hits 96.1 radio here 179 00:07:23,678 --> 00:07:26,447 -that's extremely popular. -Okay. 180 00:07:26,447 --> 00:07:28,549 All right, my dears. What are we drinking? 181 00:07:28,549 --> 00:07:32,453 Unfortunately, I don't have a drink menu laid out for you. 182 00:07:32,453 --> 00:07:34,121 -No drink menu? Okay. -No, not a great deal. 183 00:07:34,121 --> 00:07:37,625 Um, I'm gonna do a Mai Tai, can you do that? 184 00:07:37,625 --> 00:07:40,695 I don't have dark rum. 185 00:07:40,695 --> 00:07:43,531 Got you. So can you make, like, a Cuba Libre. 186 00:07:43,531 --> 00:07:45,032 Cuba Libre capped with coke? 187 00:07:45,032 --> 00:07:46,434 -Absolutely. -Okay. 188 00:07:46,434 --> 00:07:47,468 -Uh-hmm. -Absolutely. 189 00:07:47,468 --> 00:07:48,602 Uh, I'll do a whiskey sour. 190 00:07:48,602 --> 00:07:49,670 -Whisky sour? Okay. -Uh-hmm. 191 00:07:49,670 --> 00:07:51,038 Got it. 192 00:07:53,441 --> 00:07:54,842 She brings the glass to the-- 193 00:07:54,842 --> 00:07:56,177 To--to the ingredients and not the other way around. 194 00:07:56,177 --> 00:07:57,211 Rather than the other way around. 195 00:07:57,211 --> 00:07:59,947 Everything should be right within arm's reach. 196 00:07:59,947 --> 00:08:02,083 Everything should be in her--her speed route. 197 00:08:02,083 --> 00:08:05,152 -Um, thank you very much. -Thank you. 198 00:08:05,152 --> 00:08:07,488 -You're very, very welcome. -That's neon. 199 00:08:07,488 --> 00:08:10,191 Uh, that's the first tropical color I've seen in this place. 200 00:08:10,191 --> 00:08:12,159 Well, let's try. Cheers? 201 00:08:12,159 --> 00:08:15,196 -Cheers, girl. -A long day. 202 00:08:15,196 --> 00:08:17,498 -I know that's right. -Yeah. 203 00:08:17,498 --> 00:08:22,036 [suspense music] 204 00:08:22,036 --> 00:08:24,004 -all: Oh. -That's not a good reaction. 205 00:08:24,004 --> 00:08:25,706 How are the drinks? Is there something 206 00:08:25,706 --> 00:08:27,908 that we don't specifically like? 207 00:08:27,908 --> 00:08:29,844 So the sour might be kind of sour 208 00:08:29,844 --> 00:08:31,612 -because I don't make sour-- -So it's like real sour. 209 00:08:31,612 --> 00:08:33,581 -Real sour? -I'm like, "Ooh." 210 00:08:33,581 --> 00:08:35,850 So do you like a little less sour? 211 00:08:35,850 --> 00:08:37,551 Yes. Can we start with that and see? 212 00:08:37,551 --> 00:08:39,019 -Yeah, absolutely. -Because it's a little-- 213 00:08:39,019 --> 00:08:41,489 -Yeah, of course. -It's a little tarty. 214 00:08:41,489 --> 00:08:43,691 Okay. We got another drink happening here. 215 00:08:43,691 --> 00:08:47,228 One, two, three. 216 00:08:47,228 --> 00:08:50,197 Oh, okay. Screwing me-- that--what is that? 217 00:08:50,197 --> 00:08:51,832 -[indistinct] -What is that? 218 00:08:51,832 --> 00:08:53,534 That's not a-- that's not a shake. 219 00:08:53,534 --> 00:08:54,769 -That was a [indistinct] -That's not a stir. 220 00:08:54,769 --> 00:08:57,171 That was just a "I'm gonna dump it in here 221 00:08:57,171 --> 00:08:59,039 and put it in the glass." 222 00:08:59,039 --> 00:09:01,742 Yeah. Whenever you like to [indistinct] 223 00:09:03,177 --> 00:09:06,580 Is that--are you sure? Don't lie to me. 224 00:09:06,580 --> 00:09:08,549 It's, um-- 225 00:09:08,549 --> 00:09:10,184 That sour mix of sour, isn't it? 226 00:09:10,184 --> 00:09:11,000 Yeah. 227 00:09:11,000 --> 00:09:11,685 Yeah. 228 00:09:12,720 --> 00:09:14,221 I feel stressed. 229 00:09:14,221 --> 00:09:15,856 [laughter] 230 00:09:15,856 --> 00:09:17,558 -You're thinking some food? -Yes. 231 00:09:17,558 --> 00:09:19,627 -What are we thinking? -Um, 232 00:09:19,627 --> 00:09:22,029 I'm gonna do some fried pickles. 233 00:09:22,029 --> 00:09:24,932 What's your opinion on the Thai Chili shrimp? 234 00:09:24,932 --> 00:09:28,035 -[nods in agreement] -They're good? 235 00:09:28,035 --> 00:09:30,137 -I love Thai chili so-- -It sounds so good. Yes. 236 00:09:30,137 --> 00:09:32,606 -Okay. Nope. Absolutely -Yup. Got it. 237 00:09:34,809 --> 00:09:38,312 We have, uh, fried pickles and a shrimp. 238 00:09:38,312 --> 00:09:40,247 -A good--oh, look at that. -Oh, wow. 239 00:09:41,248 --> 00:09:42,750 There's a fire hazard. 240 00:09:42,750 --> 00:09:44,185 -Definitely. -That's a fire hazard. 241 00:09:44,185 --> 00:09:45,786 If anything happens in that kitchen, 242 00:09:45,786 --> 00:09:47,888 this whole kitchen will go up in smoke in no time. 243 00:09:51,759 --> 00:09:55,629 So, that shrimp went right into that sauce. 244 00:09:59,600 --> 00:10:02,770 I don't know. This doesn't look very appetizing to me. 245 00:10:03,938 --> 00:10:05,940 It's, uh, an illegal [indistinct] 246 00:10:08,008 --> 00:10:09,343 Fried pickles? 247 00:10:09,343 --> 00:10:10,911 -Yes. Yes. -It's an illegal thing. 248 00:10:10,911 --> 00:10:12,146 -It's not a good thing. -Thai Chili chips? 249 00:10:12,146 --> 00:10:14,215 -Thai Chili. Yup. -There we go. 250 00:10:14,215 --> 00:10:16,717 -[indistinct] down first. -So-- 251 00:10:16,717 --> 00:10:18,586 Not to be mean. I'm not trying to be mean. 252 00:10:18,586 --> 00:10:22,223 I got to already tell you, bro, this ain't it. 253 00:10:22,223 --> 00:10:24,225 -If this isn't... -They're pulling it apart. 254 00:10:24,225 --> 00:10:26,026 Girl, this is gonna look like [indistinct] 255 00:10:26,026 --> 00:10:27,761 Looks like the breading is just falling off-- 256 00:10:27,761 --> 00:10:29,864 -Yeah. ---of those pickles. 257 00:10:29,864 --> 00:10:31,665 [laughter] 258 00:10:31,665 --> 00:10:33,901 That fryer probably wasn't hot enough, 259 00:10:33,901 --> 00:10:35,603 and they weren't cooked long enough. 260 00:10:35,603 --> 00:10:36,971 So it just absorbed all that oil. 261 00:10:36,971 --> 00:10:40,007 And you can see the breading just falling off. 262 00:10:40,007 --> 00:10:43,310 Oh, that does not look appetizing at all. 263 00:10:43,310 --> 00:10:45,346 -No. -It's such a simple dish. 264 00:10:45,346 --> 00:10:47,248 How do you mess it up? 265 00:10:47,248 --> 00:10:48,749 You know what I'm gonna do, guys? 266 00:10:48,749 --> 00:10:50,150 Normally, I'd go in by myself, 267 00:10:50,150 --> 00:10:51,719 and you guys would come in tomorrow, 268 00:10:51,719 --> 00:10:53,320 let's go in together. 269 00:10:53,320 --> 00:10:55,389 So I'm gonna go in. I'm gonna go up to Miguel and Kelbin. 270 00:10:55,389 --> 00:10:56,657 I'm gonna talk to the owners. 271 00:10:56,657 --> 00:10:59,326 Why don't you hit the bar, Mia, do your thing. Hit the kitchen. 272 00:10:59,326 --> 00:11:01,762 Let's show them what reality is all about. 273 00:11:01,762 --> 00:11:03,197 Let's show them what they're doing wrong. 274 00:11:03,197 --> 00:11:04,632 Let's hit him in the face with it. 275 00:11:04,632 --> 00:11:06,333 -Okay. -So tomorrow we can get 276 00:11:06,333 --> 00:11:07,801 -a head start on fixing it. -Okay. 277 00:11:07,801 --> 00:11:09,069 -Let's do it. -Sounds good. 278 00:11:09,069 --> 00:11:12,106 [suspense music] 279 00:11:25,203 --> 00:11:27,706 [indistinct chatter] 280 00:11:27,706 --> 00:11:29,107 All right. You wanna get the kitchen? 281 00:11:29,107 --> 00:11:30,775 -Yup. -You get the bar. 282 00:11:33,278 --> 00:11:35,080 When Jon shows up, you know, 283 00:11:35,080 --> 00:11:36,848 I'm a little shocked that he's doing it. 284 00:11:36,848 --> 00:11:38,984 I mean, it is scary because I'm a little protective. 285 00:11:38,984 --> 00:11:40,719 I'm kind of a mama bear with my employees. 286 00:11:40,719 --> 00:11:42,887 -Where's Steve? -Right here. 287 00:11:42,887 --> 00:11:44,022 Nice to meet you. 288 00:11:44,022 --> 00:11:45,423 Hey, Jon. How you doing? Nice to meet you. 289 00:11:45,423 --> 00:11:47,025 Good. Come on over for just a second. 290 00:11:47,025 --> 00:11:49,394 Oh, my God. That is--okay. 291 00:11:49,394 --> 00:11:50,929 You shouldn't even be using this. 292 00:11:50,929 --> 00:11:52,430 This isn't within code, right? 293 00:11:52,430 --> 00:11:54,332 Because this is not under the, uh... 294 00:11:54,332 --> 00:11:55,567 Yeah, nope. No sign. 295 00:11:55,567 --> 00:11:57,969 I mean, look at--look at all this rice that you left here. 296 00:11:57,969 --> 00:11:59,671 [indistinct] 297 00:11:59,671 --> 00:12:01,906 No one in here should be drinking anything, 298 00:12:01,906 --> 00:12:03,675 including water right now, 299 00:12:03,675 --> 00:12:05,410 because the ice machine 300 00:12:05,410 --> 00:12:08,013 has clearly not been cleaned. 301 00:12:08,013 --> 00:12:11,116 Stop drinking if it's not in a bottle. 302 00:12:11,116 --> 00:12:13,251 You're getting people sick. 303 00:12:13,251 --> 00:12:16,254 Patti, would you come over? 304 00:12:16,254 --> 00:12:19,224 You're serving people mold because you never looked. 305 00:12:19,224 --> 00:12:22,260 You have no standards. You have no systems. 306 00:12:22,260 --> 00:12:25,030 You ordered one drink, a sour, 307 00:12:25,030 --> 00:12:27,832 they poured five and they still didn't get it right. 308 00:12:27,832 --> 00:12:29,134 You lost money, 309 00:12:29,134 --> 00:12:32,170 then your food cooks so greasy 310 00:12:32,170 --> 00:12:33,438 that they wouldn't even eat it. 311 00:12:33,438 --> 00:12:36,441 So this is a zero for zero. 312 00:12:36,441 --> 00:12:39,144 What are you doing? Where's Travis? 313 00:12:39,144 --> 00:12:41,846 Get out here, Travis. [bleep]. 314 00:12:43,415 --> 00:12:45,150 what's your role here? 315 00:12:45,150 --> 00:12:47,285 Whatever is needed of me. 316 00:12:47,285 --> 00:12:49,721 Who taught you to cook those recipes in the kitchen tonight? 317 00:12:49,721 --> 00:12:52,791 Um, I just kind of picked it up 318 00:12:52,791 --> 00:12:54,092 as I learned. 319 00:12:54,092 --> 00:12:56,061 You don't even have a recipe 320 00:12:56,061 --> 00:12:57,762 and you have a husband 321 00:12:57,762 --> 00:13:01,766 who's made his fortune with recipes. 322 00:13:01,766 --> 00:13:03,768 I think you're lazy. 323 00:13:03,768 --> 00:13:06,271 Sure, you walk around all day, you look busy, 324 00:13:06,271 --> 00:13:07,972 but you don't do anything. 325 00:13:07,972 --> 00:13:10,041 No training, no elevation, 326 00:13:10,041 --> 00:13:11,176 no growth. Look at your son. 327 00:13:11,176 --> 00:13:13,411 He's been here a year and a half, doesn't know shit. 328 00:13:15,180 --> 00:13:16,915 You don't like this, do you, Patti? 329 00:13:16,915 --> 00:13:18,116 No. 330 00:13:18,116 --> 00:13:21,820 You had a chance to really come through, and you didn't. 331 00:13:21,820 --> 00:13:23,354 And this is on you. 332 00:13:23,354 --> 00:13:26,191 So what do you do now, Patti? Do you change? 333 00:13:26,191 --> 00:13:28,193 Do you put them in control. What do you do? 334 00:13:28,193 --> 00:13:29,527 Change. 335 00:13:29,527 --> 00:13:31,763 I'd start by apologizing to both of them. 336 00:13:31,763 --> 00:13:33,898 I'm sorry. I'm sorry. 337 00:13:33,898 --> 00:13:36,434 It's hugely disappointing to see a manager 338 00:13:36,434 --> 00:13:38,937 let employees down to that level. 339 00:13:38,937 --> 00:13:41,306 A manager to let customers down to that level. 340 00:13:41,306 --> 00:13:43,208 But when that manager's a mom 341 00:13:43,208 --> 00:13:44,943 and she's letting her own husband 342 00:13:44,943 --> 00:13:47,879 and her own son down, that's outrageous to me. 343 00:13:47,879 --> 00:13:50,014 Patti has caused a failure in this bar. 344 00:13:50,014 --> 00:13:52,550 She's prevented her son, Travis, from growing 345 00:13:52,550 --> 00:13:55,220 and she's prevented the business from being successful. 346 00:13:55,220 --> 00:13:58,556 It's all on Patti. And tomorrow, I've got a lot of work to do. 347 00:13:58,556 --> 00:14:01,793 [dramatic music] 348 00:14:03,061 --> 00:14:06,064 I feel like shit about myself. 349 00:14:07,365 --> 00:14:10,568 I feel like he has some valid points, 350 00:14:10,568 --> 00:14:12,403 but I'm not lazy. 351 00:14:12,403 --> 00:14:14,339 Call me anything but don't call me lazy. 352 00:14:14,339 --> 00:14:17,142 [sobbing] 353 00:14:23,114 --> 00:14:24,916 What a night, huh? 354 00:14:24,916 --> 00:14:27,819 Angie said to me earlier outside, she said, 355 00:14:27,819 --> 00:14:29,988 "Where'd you go? 356 00:14:29,988 --> 00:14:32,423 Where did Hot Headed Patti go?" 357 00:14:32,423 --> 00:14:35,960 Well, I may come out today because I'm pissed. 358 00:14:35,960 --> 00:14:38,029 Yeah, I'm pissed, too, and she knows. 359 00:14:38,029 --> 00:14:40,198 Well, let's see what's going on, 360 00:14:40,198 --> 00:14:42,133 you know--you know my temper. I don't know. 361 00:14:42,133 --> 00:14:43,368 I don't promise nothing. 362 00:14:43,368 --> 00:14:45,236 I'm with you. I'm with you. 363 00:14:45,236 --> 00:14:47,438 Last night, I saw a staff that failed 364 00:14:47,438 --> 00:14:50,341 at even the most basic recipes and protocols. 365 00:14:50,341 --> 00:14:52,944 But that's not on them, that's on Patti. 366 00:14:52,944 --> 00:14:55,013 This bar clearly needs some guidance 367 00:14:55,013 --> 00:14:57,282 and I need to see if Patti has what it takes 368 00:14:57,282 --> 00:14:59,384 to properly lead this place. 369 00:14:59,384 --> 00:15:01,152 -Hello. both: Hey. 370 00:15:01,152 --> 00:15:02,887 -Welcome. -We've got a lot of work 371 00:15:02,887 --> 00:15:04,355 -to do, don't we? -Uh-hmm. 372 00:15:04,355 --> 00:15:06,090 -You guys ready to do it? -both: Yeah. 373 00:15:06,090 --> 00:15:07,358 Come on over. Let's all talk. 374 00:15:07,358 --> 00:15:09,294 When I saw Jon again today, 375 00:15:09,294 --> 00:15:12,564 I felt a little tension in the room for sure. 376 00:15:12,564 --> 00:15:15,500 I knew that Patti was still pretty upset, 377 00:15:15,500 --> 00:15:20,071 and I just--I wasn't sure how that was gonna go. 378 00:15:20,071 --> 00:15:22,173 I was tough on you last night, wasn't I? 379 00:15:22,173 --> 00:15:23,975 -Yup. -How'd you feel 380 00:15:23,975 --> 00:15:25,543 -when you went home? -Shitty. 381 00:15:25,543 --> 00:15:27,312 I'm pretty aggressive, aren't I? 382 00:15:28,446 --> 00:15:29,647 You know why? 383 00:15:29,647 --> 00:15:33,184 He's in a whole $275,000. 384 00:15:33,184 --> 00:15:36,521 So understand, we are in a situation right now 385 00:15:36,521 --> 00:15:39,490 where he's losing $3,500 a month, 386 00:15:39,490 --> 00:15:42,427 and he's only gonna write a few more checks, right, Steve? 387 00:15:42,427 --> 00:15:44,362 -If--if that. If that. -If that. 388 00:15:44,362 --> 00:15:47,398 And we're done. Done, finished! 389 00:15:47,398 --> 00:15:49,367 Angie, you left here at one point, didn't you? 390 00:15:49,367 --> 00:15:51,035 -Yes. -How long have you worked here? 391 00:15:51,035 --> 00:15:53,972 -From the beginning? -Yes, maybe three years. 392 00:15:53,972 --> 00:15:55,473 And why did you leave? 393 00:15:55,473 --> 00:15:57,308 Because I'm tired. 394 00:15:57,308 --> 00:15:59,577 -Of what? -Of all this bullshit. 395 00:15:59,577 --> 00:16:01,112 And we don't have a staff. 396 00:16:01,112 --> 00:16:03,448 So we--we have a real serious employee problem? 397 00:16:03,448 --> 00:16:04,983 -Yeah. -Yes. 398 00:16:04,983 --> 00:16:06,517 Okay. Let me tell you what I do. 399 00:16:06,517 --> 00:16:08,119 It's really competitive out there now, right? 400 00:16:08,119 --> 00:16:10,121 There's a lot of people looking for employees out there. 401 00:16:10,121 --> 00:16:11,489 I use ZipRecruiter. 402 00:16:11,489 --> 00:16:14,559 I go online, they actually match me 403 00:16:14,559 --> 00:16:17,662 with candidates so they pop up by--I'm not wasting my time 404 00:16:17,662 --> 00:16:19,664 with candidates that don't match with what we're looking for. 405 00:16:19,664 --> 00:16:21,499 And it works pretty well for me, 406 00:16:21,499 --> 00:16:23,000 and I've done it now for a couple of years. 407 00:16:23,000 --> 00:16:23,101 and I've done it now for a couple of years. 408 00:16:23,101 --> 00:16:24,302 -It's worth a try. -Right. 409 00:16:24,302 --> 00:16:26,504 Because it's worked for me so maybe we can find a couple 410 00:16:26,504 --> 00:16:29,307 of people that way, and I'll help you do that, 411 00:16:29,307 --> 00:16:30,708 so we can get some bodies in here. 412 00:16:30,708 --> 00:16:33,978 -So, question. -Yes, sir. 413 00:16:33,978 --> 00:16:35,613 Why do you think we're failing? 414 00:16:37,382 --> 00:16:40,251 Truthfully, I--there's--there's no-- 415 00:16:40,251 --> 00:16:42,186 there's no, like, system to anything. 416 00:16:42,186 --> 00:16:43,588 And we don't even have a drink list. 417 00:16:43,588 --> 00:16:45,723 We have, like, cheat sheets for people that don't know 418 00:16:45,723 --> 00:16:47,458 what the drink is, and then half the drinks 419 00:16:47,458 --> 00:16:50,995 of the cheat seats, we don't have the ingredients for. 420 00:16:50,995 --> 00:16:53,264 -What's your name? -Amber. 421 00:16:53,264 --> 00:16:54,632 Amber, how long have you been here? 422 00:16:54,632 --> 00:16:56,434 I've been here right about a year. 423 00:16:56,434 --> 00:16:58,603 About a year? If you made a margarita for me, 424 00:16:58,603 --> 00:17:01,339 and you made a margarita for me, would that be the same recipe? 425 00:17:01,339 --> 00:17:03,141 Probably not. 426 00:17:03,141 --> 00:17:04,509 You see why I'm angry? 427 00:17:04,509 --> 00:17:07,211 So her lack of ability last night 428 00:17:07,211 --> 00:17:09,747 is a direct result of your decisions 429 00:17:09,747 --> 00:17:12,150 not to train her. 430 00:17:12,150 --> 00:17:13,985 It's interesting to me and here's why 431 00:17:13,985 --> 00:17:15,386 I said that you're lazy. 432 00:17:15,386 --> 00:17:18,222 When people don't do something, 433 00:17:18,222 --> 00:17:20,558 it's either because they're ignorant, 434 00:17:20,558 --> 00:17:23,494 they don't care, or they're lazy. 435 00:17:24,495 --> 00:17:27,065 You guys haven't been trained, 436 00:17:27,065 --> 00:17:30,535 but yet your past job was a corporate trainer 437 00:17:30,535 --> 00:17:32,337 for a chain restaurant company. 438 00:17:32,337 --> 00:17:35,239 -Uh-hmm. -I can't say she's ignorant. 439 00:17:35,239 --> 00:17:37,775 I can't say she doesn't care. 440 00:17:37,775 --> 00:17:40,645 Lazy! Where else can I land? 441 00:17:42,513 --> 00:17:44,749 Am I crazy, Travis? 442 00:17:44,749 --> 00:17:48,019 Um, not-- 443 00:17:48,019 --> 00:17:49,721 no, not entirely but, um-- 444 00:17:49,721 --> 00:17:51,389 Well, she's here. She works, she cleans, 445 00:17:51,389 --> 00:17:53,291 she picks up. She does things. 446 00:17:53,291 --> 00:17:56,127 But she didn't try hard enough to train. Why not? 447 00:17:58,029 --> 00:18:01,232 Sometimes, I just don't have the time, Jon. 448 00:18:01,232 --> 00:18:02,667 -Uh, I'm not making excuses. -No. That's bullshit. 449 00:18:02,667 --> 00:18:05,203 -You didn't make the time. -I didn't make the time. 450 00:18:05,203 --> 00:18:06,471 -Uh, you know, we've-- -You didn't make-- 451 00:18:06,471 --> 00:18:08,139 Our turnover is 130%. 452 00:18:08,139 --> 00:18:09,741 How, how am I supposed to have the time? 453 00:18:09,741 --> 00:18:11,809 Well, if you train people, 454 00:18:11,809 --> 00:18:14,178 your turnover wouldn't be 130%. 455 00:18:14,178 --> 00:18:15,279 I can't even get people to come through the door 456 00:18:15,279 --> 00:18:16,347 for more than a day [indistinct] 457 00:18:16,347 --> 00:18:17,749 You can't keep the ones that you have. 458 00:18:17,749 --> 00:18:19,150 Yeah. 459 00:18:19,150 --> 00:18:20,551 Because this place is an operational mess. 460 00:18:20,551 --> 00:18:22,120 There's no training. 461 00:18:22,120 --> 00:18:23,454 Would you wanna work here, Travis, 462 00:18:23,454 --> 00:18:24,989 if your mother didn't own it? 463 00:18:25,823 --> 00:18:27,525 Uh... 464 00:18:30,028 --> 00:18:31,596 Would you wanna work here, Travis, 465 00:18:31,596 --> 00:18:33,665 -if your mother didn't own it? -Uh... 466 00:18:36,201 --> 00:18:37,502 no, probably not. 467 00:18:41,406 --> 00:18:43,575 People work where they're comfortable. 468 00:18:43,575 --> 00:18:46,144 They work where they feel they are a valued. 469 00:18:46,144 --> 00:18:49,380 When you're trained well, you feel better. 470 00:18:49,380 --> 00:18:51,616 You don't wanna leave a job like that. 471 00:18:51,616 --> 00:18:53,485 So is it fair, then, if you guys say 472 00:18:53,485 --> 00:18:56,354 that you disagree with me saying that Patti's lazy? 473 00:18:56,354 --> 00:18:57,756 Then is it reasonable for me to say 474 00:18:57,756 --> 00:18:59,290 that she's got to work smarter? 475 00:18:59,290 --> 00:19:00,358 -Yes. -Yeah. 476 00:19:00,358 --> 00:19:02,761 That she's got to be more effective, more effectual? 477 00:19:02,761 --> 00:19:04,429 Right? Was that a fair statement? 478 00:19:04,429 --> 00:19:05,330 -Absolutely. -Yes. 479 00:19:05,330 --> 00:19:07,265 Would you like to see more leadership? 480 00:19:07,265 --> 00:19:09,100 -Yes. -Uh-hmm. 481 00:19:09,100 --> 00:19:10,602 Okay. We got a lot of work to do, guys. You agree? 482 00:19:10,602 --> 00:19:12,403 Okay. Let me bring my experts in. Let's go to work. 483 00:19:12,403 --> 00:19:15,106 You know, I have never really had any type of training. 484 00:19:15,106 --> 00:19:17,709 I just have, kind of, been trying to learn 485 00:19:17,709 --> 00:19:19,644 what I can along the way. 486 00:19:19,644 --> 00:19:22,614 So, I'm excited about getting some of the tools 487 00:19:22,614 --> 00:19:24,816 and, uh, just getting everybody more organized, 488 00:19:24,816 --> 00:19:27,652 getting some recipes that really can help us. 489 00:19:27,652 --> 00:19:30,588 So this is a product called Partender, which I use. 490 00:19:30,588 --> 00:19:32,824 And what they do is they come in and they weigh 491 00:19:32,824 --> 00:19:34,559 every liquor bottle behind the bar, 492 00:19:34,559 --> 00:19:37,629 and we see what was consumed versus what was sold. 493 00:19:37,629 --> 00:19:39,063 -You with me, Travis? -Yup. 494 00:19:39,063 --> 00:19:41,599 So when we take a look at the last few days, 495 00:19:41,599 --> 00:19:44,435 you poured $1,820 worth of product. 496 00:19:44,435 --> 00:19:45,637 That's at retail value. 497 00:19:47,272 --> 00:19:50,542 But yet you sold $950. 498 00:19:50,542 --> 00:19:52,177 -Geez. Oh, my God. -all: Guys. 499 00:19:53,411 --> 00:19:54,779 Uh-hmm. 500 00:19:55,747 --> 00:19:57,515 Now, what does that equal? 501 00:19:57,515 --> 00:19:59,584 $870 a weekend, 502 00:19:59,584 --> 00:20:02,120 $13,000 a month, how much a year, Steve? 503 00:20:02,120 --> 00:20:04,155 $156,000. 504 00:20:04,155 --> 00:20:06,191 -$156,000. -Wow. 505 00:20:06,191 --> 00:20:08,359 When I saw the Partender number, 506 00:20:08,359 --> 00:20:10,862 um, yeah, oh, it made me sick to my stomach. 507 00:20:10,862 --> 00:20:13,598 I mean, I could've gotten Steve paid back in-- 508 00:20:13,598 --> 00:20:16,501 in two years' time with just the alcohol sales. 509 00:20:16,501 --> 00:20:20,205 So, yeah, I'm disappointed in myself 510 00:20:20,205 --> 00:20:22,106 and everybody else here, 511 00:20:22,106 --> 00:20:24,576 because it's important for me to pay Steve back. 512 00:20:24,576 --> 00:20:25,677 -Okay, guys, you ready? -Yeah. 513 00:20:25,677 --> 00:20:26,711 Okay. Let's go do it. 514 00:20:31,449 --> 00:20:32,650 [upbeat music] 515 00:20:32,650 --> 00:20:34,352 -Hi, guys. -both: Hi. 516 00:20:34,352 --> 00:20:36,688 How we doing? Welcome to Bar Training. 517 00:20:36,688 --> 00:20:38,523 Going into today's bar training, 518 00:20:38,523 --> 00:20:40,525 I really need to teach the staff 519 00:20:40,525 --> 00:20:42,560 about the importance of accuracy 520 00:20:42,560 --> 00:20:44,729 and consistency in their cocktails. 521 00:20:44,729 --> 00:20:46,698 I'm gonna teach you basic bar counts 522 00:20:46,698 --> 00:20:48,733 and how it's standard across the board. 523 00:20:48,733 --> 00:20:50,668 Not to pick on you, but last night, Shonnel, 524 00:20:50,668 --> 00:20:52,437 you struggled with the margarita. 525 00:20:52,437 --> 00:20:54,639 Half an ounce, two counts. 526 00:20:54,639 --> 00:20:56,908 One, two. Okay. 527 00:20:56,908 --> 00:20:58,743 Now, we're going to be doing a margarita 528 00:20:58,743 --> 00:21:00,645 but on brand for this theme, 529 00:21:00,645 --> 00:21:04,616 here is your tiki-esque corn pineapple margarita. 530 00:21:04,616 --> 00:21:06,451 Half an ounce of lime juice. 531 00:21:06,451 --> 00:21:09,153 Three quarters of an ounce agave nectar, 532 00:21:09,153 --> 00:21:11,289 and fresh pineapple juice. 533 00:21:11,289 --> 00:21:15,326 And then we're doing an ounce and a half of corn juice. 534 00:21:17,228 --> 00:21:18,730 What? 535 00:21:18,730 --> 00:21:21,699 And an ounce and a half of tequila. 536 00:21:21,699 --> 00:21:23,201 Easy. 537 00:21:23,201 --> 00:21:25,870 [upbeat music] 538 00:21:25,870 --> 00:21:27,772 Pour over the fresh ice. 539 00:21:27,772 --> 00:21:30,875 And this is your corn pineapple margarita. 540 00:21:32,377 --> 00:21:34,646 [upbeat music] 541 00:21:34,646 --> 00:21:36,347 Well, that one I like. 542 00:21:36,347 --> 00:21:38,416 These guys can't even make a rum and coke. 543 00:21:38,416 --> 00:21:40,852 -How are they gonna do that? -I'm going to train them. 544 00:21:40,852 --> 00:21:42,553 Shonnel, join me, won't you? 545 00:21:42,553 --> 00:21:43,922 So, why don't you start 546 00:21:43,922 --> 00:21:45,356 with a half an ounce of lime juice? 547 00:21:46,324 --> 00:21:47,692 Yes. 548 00:21:47,692 --> 00:21:48,860 One, two. 549 00:21:48,860 --> 00:21:50,561 Oh, okay. 550 00:21:50,561 --> 00:21:52,330 Well, bar training was interesting. 551 00:21:52,330 --> 00:21:54,332 I mean, I've never had that type of training. 552 00:21:54,332 --> 00:21:55,466 It really opened my eyes. 553 00:21:55,466 --> 00:21:57,335 But honestly, I do not feel prepared 554 00:21:57,335 --> 00:21:58,403 going into the Stress Test. 555 00:21:58,403 --> 00:22:01,439 More prepared than I was, yes, but not prepared. 556 00:22:03,708 --> 00:22:05,877 -See, that is delightful. -Team Latitudes, 557 00:22:05,877 --> 00:22:08,913 the first dish I'm gonna start off with is the Rasta Pasta. 558 00:22:08,913 --> 00:22:12,617 This is a Caribbean take on a pasta dish 559 00:22:12,617 --> 00:22:15,420 similar to what you have on your current menu, 560 00:22:15,420 --> 00:22:16,754 but it's gonna be a little bit quicker 561 00:22:16,754 --> 00:22:17,889 and easier to execute. 562 00:22:17,889 --> 00:22:20,591 Olive oil, one ounce of each 563 00:22:20,591 --> 00:22:22,327 red and yellow bell peppers, 564 00:22:22,327 --> 00:22:23,561 and just a pinch 565 00:22:23,561 --> 00:22:26,230 of the deseeded jalapeno peppers. 566 00:22:26,230 --> 00:22:27,765 Thinly shaved Shallot. 567 00:22:27,765 --> 00:22:30,301 We also have a little bit of blackened seasoning. 568 00:22:30,301 --> 00:22:32,971 I'm going to add the crawfish. 569 00:22:32,971 --> 00:22:35,540 I'm gonna deglaze with a little bit of white wine. 570 00:22:35,540 --> 00:22:39,010 Six ounces of this white cheddar cheese sauce. 571 00:22:39,010 --> 00:22:41,713 Three ounces of--no, 572 00:22:41,713 --> 00:22:43,982 I'm gonna add my Cavatappi pasta. 573 00:22:43,982 --> 00:22:45,984 This is eight ounces. 574 00:22:45,984 --> 00:22:47,885 I'm going to add a generous handful 575 00:22:47,885 --> 00:22:49,787 of, uh, julienned scallions, 576 00:22:49,787 --> 00:22:52,457 and that's just gonna go straight into the bowl. 577 00:22:52,457 --> 00:22:54,859 Seasoned garlic bread crumbs. 578 00:22:54,859 --> 00:22:56,260 Top it off. 579 00:22:56,260 --> 00:22:57,729 Put some more scallions. 580 00:22:57,729 --> 00:22:59,764 So here, we have the Rasta Pasta. 581 00:22:59,764 --> 00:23:01,632 -I love the colors. -Right? 582 00:23:01,632 --> 00:23:02,734 -Really pretty. Yeah. -Yes. 583 00:23:02,734 --> 00:23:04,302 I like the smell. 584 00:23:04,302 --> 00:23:05,503 It's good with the creamy and, uh, 585 00:23:05,503 --> 00:23:06,904 the crunchy breadcrumbs on top. 586 00:23:06,904 --> 00:23:08,639 So going in tonight's Stress Test, 587 00:23:08,639 --> 00:23:10,708 I'm gonna be looking for three things, okay? 588 00:23:10,708 --> 00:23:14,712 Communication, technique, and lastly, is organization. 589 00:23:14,712 --> 00:23:15,780 -Good luck tonight. -Thank you. 590 00:23:15,780 --> 00:23:16,814 -both: Thank you. -See you there. 591 00:23:17,882 --> 00:23:21,652 [upbeat music] 592 00:23:26,024 --> 00:23:28,000 Okay. So I just wanna go over this with you. 593 00:23:28,000 --> 00:23:28,426 Okay. So I just wanna go over this with you. 594 00:23:28,426 --> 00:23:29,594 Who takes the orders on the floor? 595 00:23:29,594 --> 00:23:31,362 [indistinct] she's gonna take the orders on the floor. 596 00:23:31,362 --> 00:23:32,997 So you're gonna be taking the floor or no? 597 00:23:32,997 --> 00:23:34,065 Are you gonna come back 598 00:23:34,065 --> 00:23:36,067 and make your own drinks for the floor? 599 00:23:36,067 --> 00:23:37,702 I don't know. We haven't really-- 600 00:23:37,702 --> 00:23:39,404 I think you need to make them 601 00:23:39,404 --> 00:23:40,538 while I'm getting orders, drink. 602 00:23:40,538 --> 00:23:41,906 I can, but I don't know what the setup is. 603 00:23:41,906 --> 00:23:43,708 I don't--I didn't have any practice. 604 00:23:43,708 --> 00:23:44,909 I don't either. 605 00:23:44,909 --> 00:23:46,644 This is not gonna go well. 606 00:23:46,644 --> 00:23:48,679 -No. -I mean, it's just not. 607 00:23:48,679 --> 00:23:50,948 Stress test is definitely gonna a storm and a struggle. 608 00:23:50,948 --> 00:23:52,784 Guys, you wanna talk for a minute? 609 00:23:52,784 --> 00:23:54,385 It'll be a shit show. 610 00:23:54,385 --> 00:23:57,822 Um, yeah, not exciting. 611 00:23:57,822 --> 00:23:59,757 Anything you wanna say to them stations, 612 00:23:59,757 --> 00:24:01,492 where you want them to work, anything like that? 613 00:24:01,492 --> 00:24:03,361 Yeah, we've come to figure that out already. 614 00:24:03,361 --> 00:24:04,562 -We're good. -You think you're okay? 615 00:24:04,562 --> 00:24:05,763 -Yup. Oh, yup. -Okay. 616 00:24:05,763 --> 00:24:07,498 [chuckles] 617 00:24:09,033 --> 00:24:10,935 No, we're not okay. 618 00:24:10,935 --> 00:24:12,570 We're not prepared for tonight. 619 00:24:14,672 --> 00:24:16,107 -You're gonna serve tables? -Yeah, I think we have to. 620 00:24:16,107 --> 00:24:17,442 You have to. Yeah. 621 00:24:17,442 --> 00:24:18,443 -Of course. Great. -We don't have a choice. 622 00:24:18,443 --> 00:24:19,610 Double check your stations. 623 00:24:19,610 --> 00:24:20,611 Make sure you got enough of everything, guys. 624 00:24:20,611 --> 00:24:21,479 Get yourselves set. 625 00:24:21,479 --> 00:24:22,680 We open in just a couple of minutes. 626 00:24:23,981 --> 00:24:25,550 Hello, welcome to Latitudes. 627 00:24:25,550 --> 00:24:26,684 Come on in. 628 00:24:26,684 --> 00:24:28,619 [crowd cheering] 629 00:24:28,619 --> 00:24:30,354 [upbeat music] 630 00:24:30,354 --> 00:24:31,489 -All right. -Hi. 631 00:24:31,489 --> 00:24:32,890 Hey, how are we doing today? 632 00:24:32,890 --> 00:24:34,959 Good. All right. 633 00:24:34,959 --> 00:24:36,828 Here, take a look at the menu and let me know what you like 634 00:24:36,828 --> 00:24:37,929 and I'll get started on that for you. 635 00:24:37,929 --> 00:24:39,697 Whoa! Game on. 636 00:24:39,697 --> 00:24:41,499 He says take that food order also. 637 00:24:41,499 --> 00:24:42,667 -Could you that? -Uh, yeah. Uh-hmm. 638 00:24:42,667 --> 00:24:44,669 Okay. So, do you want me to put them in or you got it? 639 00:24:44,669 --> 00:24:45,870 -Just go ahead. -So--but-- 640 00:24:45,870 --> 00:24:47,538 I'm gonna just greet everybody. 641 00:24:47,538 --> 00:24:49,507 Hi. How are you today, ladies? 642 00:24:49,507 --> 00:24:50,875 Any orders? Here we go. 643 00:24:50,875 --> 00:24:52,443 -Oh, boy. All right. -Okay. 644 00:24:52,443 --> 00:24:53,711 What do we got? 645 00:24:53,711 --> 00:24:55,746 One, two, three, four, 646 00:24:55,746 --> 00:24:57,915 four Latitude Pastas and one Rasta Pasta. 647 00:24:57,915 --> 00:24:58,950 Okay. 648 00:25:00,418 --> 00:25:01,752 Nice. 649 00:25:01,752 --> 00:25:03,387 Beautiful. Perfect. 650 00:25:03,387 --> 00:25:05,957 All right. Here we go. 651 00:25:05,957 --> 00:25:07,859 We're already taking drink and food orders, Jon. 652 00:25:07,859 --> 00:25:09,160 Excellent. Look at that pour. 653 00:25:09,160 --> 00:25:10,561 Nice, beautiful [indistinct] 654 00:25:10,561 --> 00:25:11,996 Perfect. Beautiful. 655 00:25:11,996 --> 00:25:13,965 All right. You said both Twice Baked Potatoes 656 00:25:13,965 --> 00:25:15,500 -and a Latitude Pasta? -Yes! 657 00:25:15,500 --> 00:25:16,567 Got it. All right. For you? 658 00:25:19,737 --> 00:25:21,439 Talk to me, Jen, what do you think? 659 00:25:21,439 --> 00:25:23,875 Uh, we're off to a little rough start here, Jon. 660 00:25:23,875 --> 00:25:27,078 Uh, got bombarded with pastas here, 661 00:25:27,078 --> 00:25:30,114 and now we're kind of just very frantic at the moment. 662 00:25:30,114 --> 00:25:31,883 I think it just comes down to 663 00:25:31,883 --> 00:25:33,951 we didn't have all of our mise en place ready. 664 00:25:33,951 --> 00:25:35,520 Okay. So, Travis, when you have seconds, 665 00:25:35,520 --> 00:25:37,121 -start to prep ahead. -What now? 666 00:25:37,121 --> 00:25:38,589 If you have any time, cut ahead, 667 00:25:38,589 --> 00:25:39,857 much [indistinct] and get us ahead. 668 00:25:39,857 --> 00:25:41,025 Quick prep if you can. 669 00:25:41,025 --> 00:25:42,360 Yup. Okay. 670 00:25:45,596 --> 00:25:47,098 If you can jump in in this [indistinct] 671 00:25:47,098 --> 00:25:48,733 I don't know--I don't-- I don't know them. 672 00:25:48,733 --> 00:25:50,134 Well, you should. We did the training. 673 00:25:50,134 --> 00:25:51,569 Right. But I don't know. 674 00:25:51,569 --> 00:25:52,803 I know you didn't get-- well, um, do your best. 675 00:25:52,803 --> 00:25:54,739 Well, I've told them to be accurate. 676 00:25:54,739 --> 00:25:56,841 See what you can do, I'm behind you. 677 00:26:01,078 --> 00:26:02,713 This chicken's overcooking and drying out. 678 00:26:04,982 --> 00:26:07,051 [bleep] that [bleep] 679 00:26:11,522 --> 00:26:12,823 [bleep] that shit. 680 00:26:12,823 --> 00:26:14,592 [bleep] disaster. 681 00:26:14,592 --> 00:26:15,693 Just a [bleep] disaster. 682 00:26:15,693 --> 00:26:16,694 What do you need? 683 00:26:16,694 --> 00:26:17,695 I don't know. 684 00:26:17,695 --> 00:26:19,030 What are you making? 685 00:26:19,030 --> 00:26:20,164 All of these. 686 00:26:20,164 --> 00:26:22,066 All of them. Like... 687 00:26:22,066 --> 00:26:23,901 All right. Let's do the sweet potato cocktail first. 688 00:26:23,901 --> 00:26:26,003 -Okay. -That goes in the coop. 689 00:26:26,003 --> 00:26:27,505 -In the who? -The coop. 690 00:26:27,505 --> 00:26:28,673 I don't know what that is. 691 00:26:28,673 --> 00:26:29,740 You didn't tell us that in training. 692 00:26:29,740 --> 00:26:30,908 You didn't--that's the step-- that is the coop. 693 00:26:30,908 --> 00:26:31,943 Yes. Okay. 694 00:26:33,177 --> 00:26:34,178 Okay. 695 00:26:34,178 --> 00:26:35,646 Just [bleep] do it our own way. 696 00:26:35,646 --> 00:26:36,881 -Travis. -[bleep] it! Shit! Shit! 697 00:26:36,881 --> 00:26:38,115 -Travis! -[bleep] shit! 698 00:26:38,115 --> 00:26:40,751 On the bar top, and that's not the way you hold the bottle. 699 00:26:42,153 --> 00:26:44,889 -Okay. -Not--that's not a 12 count. 700 00:26:44,889 --> 00:26:46,624 That's what I said, I don't know these drinks. 701 00:26:46,624 --> 00:26:47,925 So would you like to help me here 702 00:26:47,925 --> 00:26:49,126 or can I have the recipe? 703 00:26:49,126 --> 00:26:50,761 I'm not allowed to help you. 704 00:26:50,761 --> 00:26:51,796 -She doesn't [indistinct] -Then why are you back here? 705 00:26:51,796 --> 00:26:52,630 Why are you back here? 706 00:26:52,630 --> 00:26:54,098 To help us how to make drinks, so-- 707 00:26:54,098 --> 00:26:55,766 Because she will tell you what to do 708 00:26:55,766 --> 00:26:56,801 and you have to do it. 709 00:26:58,102 --> 00:26:59,136 Let's go. 710 00:27:01,572 --> 00:27:03,674 [bleep] 711 00:27:03,674 --> 00:27:05,576 -Calm down. -No. No. 712 00:27:05,576 --> 00:27:07,745 We are failing the stress test right now. 713 00:27:07,745 --> 00:27:09,180 Jesus [bleep] Christ. 714 00:27:09,180 --> 00:27:10,781 This is a goddamn nightmare. 715 00:27:18,155 --> 00:27:20,057 -Calm down. -No. No. 716 00:27:20,057 --> 00:27:21,491 I'm not gonna [bleep] calm down. 717 00:27:21,491 --> 00:27:22,526 Come on now. You gotta-- you keep your composure. 718 00:27:22,526 --> 00:27:23,994 You gotta keep your cool. You're the manager. 719 00:27:23,994 --> 00:27:25,195 You're the leader here, right? 720 00:27:25,195 --> 00:27:27,097 Are you taking any food orders? 721 00:27:27,097 --> 00:27:29,666 -Is that 12? I--I'm not sure. -Were you counting? 722 00:27:29,666 --> 00:27:31,535 No, because I don't know what I put in there the first time. 723 00:27:31,535 --> 00:27:33,170 Well, then why don't you dump it out and start over? 724 00:27:33,170 --> 00:27:34,871 Dump it out. 725 00:27:34,871 --> 00:27:35,939 Where? 726 00:27:37,941 --> 00:27:39,710 Six tequila. 727 00:27:42,646 --> 00:27:44,214 Look, you did it. 728 00:27:44,214 --> 00:27:45,449 Is that it? 729 00:27:46,583 --> 00:27:47,651 I can't. I can't. 730 00:27:47,651 --> 00:27:48,652 Nobody listens anyway. 731 00:27:48,652 --> 00:27:49,653 It doesn't matter. 732 00:27:49,653 --> 00:27:51,154 It doesn't matter. 733 00:27:51,154 --> 00:27:52,956 -Take a deep breath. -I can't. I can't. 734 00:27:52,956 --> 00:27:54,291 Keep you cool, buddy. Take a deep breath. 735 00:27:54,291 --> 00:27:55,692 -I can't. -Look me in the eyes. 736 00:27:55,692 --> 00:27:57,594 You got this. Thirty minutes. 737 00:27:57,594 --> 00:27:59,196 You tough this out and think how good 738 00:27:59,196 --> 00:28:00,197 you're gonna feel when it's over. 739 00:28:00,197 --> 00:28:01,698 I know. 740 00:28:01,698 --> 00:28:03,133 I want you to have that pride when this is over. 741 00:28:03,133 --> 00:28:04,267 -You hear me, buddy? -Yeah. 742 00:28:04,267 --> 00:28:05,636 Hang in there for yourself. 743 00:28:05,636 --> 00:28:06,637 -Yeah. -Okay? 744 00:28:06,637 --> 00:28:08,805 All the way around? 745 00:28:08,805 --> 00:28:10,173 -No. That's fine. -That's good? 746 00:28:10,173 --> 00:28:11,608 Great. And she's gonna back you up 747 00:28:11,608 --> 00:28:12,776 as soon as she caught up. 748 00:28:12,776 --> 00:28:13,777 She's not gonna be caught up. 749 00:28:13,777 --> 00:28:15,145 -Excuse me, babe. -I mean... 750 00:28:15,145 --> 00:28:16,847 Well, we can't with that attitude. 751 00:28:16,847 --> 00:28:18,548 Okay. So now what? 752 00:28:18,548 --> 00:28:19,716 You're not even trying. I don't know. 753 00:28:19,716 --> 00:28:20,651 What else do you need to make? 754 00:28:20,651 --> 00:28:21,652 I can't take--every-- all these drinks. 755 00:28:21,652 --> 00:28:23,787 -All of them. -Well, then start making them. 756 00:28:23,787 --> 00:28:25,222 I don't know how to. 757 00:28:25,222 --> 00:28:26,623 -I don't know how to make-- -You made that drink 758 00:28:26,623 --> 00:28:27,624 because she told you what to do. 759 00:28:27,624 --> 00:28:28,825 Yes. Correct. 760 00:28:28,825 --> 00:28:30,260 Are you gonna learn if you don't do it? 761 00:28:30,260 --> 00:28:31,695 I learn by doing, so next time I'll probably... 762 00:28:31,695 --> 00:28:32,929 -Great. -...know how to do that. 763 00:28:32,929 --> 00:28:34,064 So why don't you continue to do it 764 00:28:34,064 --> 00:28:35,632 and she'll continue to coach you 765 00:28:35,632 --> 00:28:36,967 and you all continue to learn. 766 00:28:36,967 --> 00:28:38,168 She's not a good coach though. 767 00:28:38,168 --> 00:28:40,003 -Oh, she's a very good coach. -Okay. 768 00:28:40,003 --> 00:28:41,605 Your attitude stinks, to be honest with you. 769 00:28:41,605 --> 00:28:42,639 You're right, it does. 770 00:28:42,639 --> 00:28:44,708 Try a little harder and maybe you'll succeed. 771 00:28:44,708 --> 00:28:46,109 Give it a shot. What do you say? 772 00:28:46,109 --> 00:28:47,844 No, I'm good. I'm good. 773 00:28:47,844 --> 00:28:49,146 She's not gonna give it a shot? 774 00:28:49,146 --> 00:28:50,213 -No. -So this is your team. 775 00:28:50,213 --> 00:28:52,082 She's not even gonna try. Look at her, our hero. 776 00:28:52,082 --> 00:28:53,717 -Let her be the hero. -Right? Right? 777 00:28:53,717 --> 00:28:55,986 -She has a wonderful attitude. -Yup. 778 00:28:55,986 --> 00:28:57,354 -There you go. -Her attitude stinks. 779 00:28:57,354 --> 00:28:58,588 -[applause] -Let her be the hero. 780 00:28:58,588 --> 00:29:00,290 So it's not us, it's her. 781 00:29:00,290 --> 00:29:01,291 I'm the problem? I'm the problem here? 782 00:29:01,291 --> 00:29:02,192 Sure. You are. 783 00:29:02,192 --> 00:29:05,095 So get your attitude together or leave. 784 00:29:05,095 --> 00:29:06,163 Bye-bye. 785 00:29:10,634 --> 00:29:11,902 She's been miserable all day. 786 00:29:13,370 --> 00:29:15,238 [bleep] bullshit, man. 787 00:29:15,238 --> 00:29:16,640 [bleep] shit. 788 00:29:17,841 --> 00:29:18,909 [bell dings] 789 00:29:18,909 --> 00:29:21,812 I need the [bleep] waitress here and take this order. 790 00:29:21,812 --> 00:29:22,679 So we're in trouble. 791 00:29:22,679 --> 00:29:24,881 We were short-staffed to begin with, 792 00:29:24,881 --> 00:29:26,083 but we're not gonna catch up. 793 00:29:26,083 --> 00:29:28,218 We don't have the production capacity 794 00:29:28,218 --> 00:29:30,721 to produce the drinks and get the food out quick enough. 795 00:29:30,721 --> 00:29:32,989 As hard as they're trying, we're sinking. 796 00:29:32,989 --> 00:29:34,324 Holy shit. 797 00:29:34,324 --> 00:29:36,727 Don't take any pictures. Okay. Good deal. 798 00:29:36,727 --> 00:29:39,262 We got [indistinct] pasta three times. 799 00:29:39,262 --> 00:29:40,063 -Patti? -Yeah. 800 00:29:40,063 --> 00:29:41,264 -Talk to me for a second. -Yeah. 801 00:29:41,264 --> 00:29:42,165 Amber's left. 802 00:29:42,165 --> 00:29:44,401 -You're running around crazy. -Uh-hmm. 803 00:29:44,401 --> 00:29:46,036 You don't have the staff to do this. 804 00:29:46,036 --> 00:29:47,337 -Right. -The kitchen is starting 805 00:29:47,337 --> 00:29:48,705 to crash and burn. 806 00:29:48,705 --> 00:29:50,006 It's gonna take them a half hour, 45 minutes 807 00:29:50,006 --> 00:29:51,174 to work that tickets up. 808 00:29:51,174 --> 00:29:53,009 I've seen what I need to see. 809 00:29:53,009 --> 00:29:54,111 Why don't we close it down? 810 00:29:54,111 --> 00:29:55,779 Let's get everybody out of their misery 811 00:29:55,779 --> 00:29:57,214 and then we can go to work fixing it. 812 00:29:57,214 --> 00:29:58,381 Okay. Hey, folks. 813 00:29:58,381 --> 00:30:01,184 I'm sorry but we're gonna close it down for the night. 814 00:30:01,184 --> 00:30:04,121 Come back on Friday and see the new Latitudes. 815 00:30:04,121 --> 00:30:05,622 Thank you for coming. 816 00:30:07,357 --> 00:30:11,161 [upbeat music] 817 00:30:11,161 --> 00:30:14,097 Last night's stress test was an absolute disaster. 818 00:30:14,097 --> 00:30:17,968 It usually is, but this team really went down in flames. 819 00:30:17,968 --> 00:30:19,136 -Hi, team. -Hi. 820 00:30:19,136 --> 00:30:20,137 -Hello. -How you doing? 821 00:30:20,137 --> 00:30:21,838 -How are we doing today? -Good. 822 00:30:21,838 --> 00:30:22,973 -Perfect. -We're okay. 823 00:30:22,973 --> 00:30:24,674 This is shocking. All right. 824 00:30:24,674 --> 00:30:26,409 I mean, coming out of a stress test, 825 00:30:26,409 --> 00:30:29,079 I didn't necessarily anticipate that positive response. 826 00:30:29,079 --> 00:30:31,715 It's not uncommon to see a staff very defeated 827 00:30:31,715 --> 00:30:32,949 after the stress test. 828 00:30:32,949 --> 00:30:35,786 However, this group was kind of optimistic, 829 00:30:35,786 --> 00:30:36,887 which was really nice. 830 00:30:36,887 --> 00:30:38,855 So I think we can agree that we have hit the mark 831 00:30:38,855 --> 00:30:40,323 of where we're going with this menu. 832 00:30:40,323 --> 00:30:43,093 Oh, hey, fun garnishes, fresh citrus, 833 00:30:43,093 --> 00:30:44,995 delicate cocktail umbrella. 834 00:30:44,995 --> 00:30:47,898 It's all going along with our tropical island theme. 835 00:30:47,898 --> 00:30:51,401 And now we're going to show you the Risk It For The Hibiscus. 836 00:30:53,203 --> 00:30:56,173 Add dash of aromatic bitters, 837 00:30:56,173 --> 00:30:59,743 dash of simple syrup, one ounce fresh lemon juice, 838 00:30:59,743 --> 00:31:01,878 one ounce hibiscus syrup, 839 00:31:01,878 --> 00:31:03,680 one and a half ounce rum. 840 00:31:04,748 --> 00:31:07,117 Add ice and shake. 841 00:31:07,117 --> 00:31:10,821 Strain into a hibiscus salt-rimmed Collins glass. 842 00:31:13,990 --> 00:31:15,859 Top with soda water. 843 00:31:15,859 --> 00:31:17,861 Garnish with a lemon wheel. 844 00:31:17,861 --> 00:31:21,264 This is Risk It For The Hibiscus. 845 00:31:21,264 --> 00:31:24,768 [dramatic music] 846 00:31:26,870 --> 00:31:28,271 Last night's stress test 847 00:31:28,271 --> 00:31:30,240 was revealing just as it should be. 848 00:31:30,240 --> 00:31:32,409 Amber walked out 'cause she couldn't handle it. 849 00:31:32,409 --> 00:31:34,477 Shonnel stepped up 'cause she could. 850 00:31:34,477 --> 00:31:36,179 Travis worries me. 851 00:31:36,179 --> 00:31:37,914 He was ready to walk out last night. 852 00:31:37,914 --> 00:31:39,416 And that's not walking out of a job. 853 00:31:39,416 --> 00:31:41,751 That's walking out on your family. 854 00:31:41,751 --> 00:31:45,355 Two really powerful things happened last night to me. 855 00:31:45,355 --> 00:31:47,757 Amber walked out on you. 856 00:31:47,757 --> 00:31:49,893 Left you with your pants down, per se. 857 00:31:49,893 --> 00:31:52,062 You didn't panic. You took a deep breath. 858 00:31:52,062 --> 00:31:55,866 But you were ready to walk out, weren't you? 859 00:31:55,866 --> 00:31:56,900 -I thought about it, yeah. -Yup. 860 00:31:56,900 --> 00:31:58,235 He was ready to walk out. 861 00:31:58,235 --> 00:31:59,336 -You didn't see it... -Oh, boy. 862 00:31:59,336 --> 00:32:01,037 ...'cause you were up front. And you didn't see it. 863 00:32:01,037 --> 00:32:02,839 He was--he was done. 864 00:32:02,839 --> 00:32:04,241 He was ready to quit. 865 00:32:04,241 --> 00:32:05,842 And I had to pull you aside, 866 00:32:05,842 --> 00:32:08,211 put my hand on your shoulder, 867 00:32:08,211 --> 00:32:10,247 and tell you if you did that, you'd regret it. 868 00:32:10,247 --> 00:32:12,382 Stay. Tough this out. It'll be over in an hour. 869 00:32:12,382 --> 00:32:13,000 When you're done, you'll be proud of yourself. 870 00:32:13,000 --> 00:32:14,117 When you're done, you'll be proud of yourself. 871 00:32:14,117 --> 00:32:16,286 -Yup. -And he stayed. 872 00:32:16,286 --> 00:32:20,156 But my point is, at the moment you were saying that to me, 873 00:32:20,156 --> 00:32:22,826 he was your ticket out and he was ready to walk. 874 00:32:22,826 --> 00:32:23,727 Uh-hmm. Uh-hmm. 875 00:32:23,727 --> 00:32:24,895 That scares the hell out of me, Patti. 876 00:32:24,895 --> 00:32:25,896 It scares me. 877 00:32:25,896 --> 00:32:27,464 With a family business, 878 00:32:27,464 --> 00:32:28,899 there's no walking out. 879 00:32:28,899 --> 00:32:29,900 Right. 880 00:32:29,900 --> 00:32:31,201 That possibility doesn't exist. 881 00:32:31,201 --> 00:32:32,302 It doesn't, no. 882 00:32:32,302 --> 00:32:35,005 -$275,000 in this business. -Yeah. 883 00:32:35,005 --> 00:32:36,573 Are you gonna walk out on this money? 884 00:32:36,573 --> 00:32:38,808 No. No. 885 00:32:38,808 --> 00:32:40,076 He's been amazingly good to you, hasn't he? 886 00:32:40,076 --> 00:32:41,311 Yes. Yes. 887 00:32:41,311 --> 00:32:42,445 He deserves your support, correct? 888 00:32:42,445 --> 00:32:43,847 One hundred percent. 889 00:32:43,847 --> 00:32:45,282 Promise him you're not gonna do it. 890 00:32:45,282 --> 00:32:47,317 I'm not going anywhere or walking out. 891 00:32:47,317 --> 00:32:48,518 Okay. 892 00:32:48,518 --> 00:32:50,053 You're gonna keep that attitude together? 893 00:32:50,053 --> 00:32:51,454 -Of course. -Okay. 894 00:32:51,454 --> 00:32:52,923 Your mom needs to hear that. Say it. 895 00:32:52,923 --> 00:32:54,224 Yeah. I'm not going anywhere. 896 00:32:54,224 --> 00:32:56,159 -Thank you. -Of course. 897 00:32:56,159 --> 00:32:57,928 And we'll help you as much as we can. 898 00:32:57,928 --> 00:33:00,030 Jon is helping you. Your mom will help you. 899 00:33:00,030 --> 00:33:02,332 So you, you got a good support staff. 900 00:33:02,332 --> 00:33:04,467 I am very proud of you. 901 00:33:04,467 --> 00:33:07,604 I think you've grown just in a few days. 902 00:33:07,604 --> 00:33:09,506 I can see change. 903 00:33:09,506 --> 00:33:11,942 -Help him be successful now. -I will. 904 00:33:11,942 --> 00:33:14,277 Be that leader to him. Give him that knowledge 905 00:33:14,277 --> 00:33:16,279 that's in your head that he doesn't have. 906 00:33:16,279 --> 00:33:17,981 Teach him those details. 907 00:33:17,981 --> 00:33:19,416 He's gotta--he's got to accept it though. 908 00:33:19,416 --> 00:33:21,017 You got to accept it. 909 00:33:21,017 --> 00:33:22,919 He doesn't like to accept my advice always. 910 00:33:22,919 --> 00:33:24,354 Always listen, buddy. 911 00:33:24,354 --> 00:33:26,089 You don't have to do everything your mom says. 912 00:33:26,089 --> 00:33:27,958 I certainly don't do everything my mom said. 913 00:33:27,958 --> 00:33:30,193 But I'll tell you what, I always respected her 914 00:33:30,193 --> 00:33:33,029 by listening and respect the knowledge that she had 915 00:33:33,029 --> 00:33:34,631 and the love she had for me, 916 00:33:34,631 --> 00:33:36,967 and the fact that your biggest fan in this world 917 00:33:36,967 --> 00:33:39,035 -will always be who? -Her. 918 00:33:39,035 --> 00:33:40,236 -That's right. -Yup. 919 00:33:40,236 --> 00:33:42,572 Listen, guys, I gotta get back to work, okay? 920 00:33:42,572 --> 00:33:44,240 My suggestion is get a good night's rest. 921 00:33:44,240 --> 00:33:45,575 -You're gonna need it. -Okay. 922 00:33:45,575 --> 00:33:47,243 -Okay? -We're ready. Thank you. 923 00:33:47,243 --> 00:33:48,144 -All right. I'll see you later. -Thank you. 924 00:33:48,144 --> 00:33:49,913 -Okay. Bye. - I'm committed to, 925 00:33:49,913 --> 00:33:51,614 to getting this business to where it needs to be 926 00:33:51,614 --> 00:33:55,986 and I'm not going anywhere until it is to that point. 927 00:33:58,655 --> 00:34:01,591 [upbeat music] 928 00:34:11,301 --> 00:34:14,371 [applause] 929 00:34:14,371 --> 00:34:15,472 Hello. 930 00:34:15,472 --> 00:34:17,107 -Hey. -Hello. 931 00:34:17,107 --> 00:34:19,309 -What do you think, Patti? -Excited. 932 00:34:19,309 --> 00:34:20,377 -You're excited? -I am. 933 00:34:20,377 --> 00:34:22,278 It was a tough week for the three of you, wasn't it? 934 00:34:22,278 --> 00:34:24,047 A brutal week. 935 00:34:24,047 --> 00:34:25,648 What do you think of Travis this week, Patti? 936 00:34:25,648 --> 00:34:27,250 -I'm very proud of him. -Yeah. 937 00:34:27,250 --> 00:34:29,486 -He really stepped up too. -He stepped up. Yup. 938 00:34:29,486 --> 00:34:31,454 Did you learn a lot this week, Travis? 939 00:34:31,454 --> 00:34:32,655 I did learn a good bit. 940 00:34:32,655 --> 00:34:34,290 Yeah. It was tough 941 00:34:34,290 --> 00:34:36,026 but you came out the other side, buddy. 942 00:34:37,093 --> 00:34:38,294 So are you guys ready to see it? 943 00:34:38,294 --> 00:34:40,497 -Yeah. -All right. Here we go. 944 00:34:40,497 --> 00:34:45,001 One, two, three! 945 00:34:45,001 --> 00:34:47,437 -Oh, my God! -Yay! 946 00:34:47,437 --> 00:34:50,006 [cheers and applause] 947 00:34:52,576 --> 00:34:56,313 One, two, three! 948 00:34:56,313 --> 00:34:59,049 [cheers and applause] 949 00:34:59,049 --> 00:35:01,151 Oh, my God! 950 00:35:01,151 --> 00:35:03,120 Oh, my gosh. 951 00:35:03,120 --> 00:35:04,421 Look at the sign. 952 00:35:04,421 --> 00:35:05,522 Yes. 953 00:35:05,522 --> 00:35:06,656 Look at the windows. 954 00:35:06,656 --> 00:35:08,325 Oh, my gosh. 955 00:35:09,659 --> 00:35:12,162 I didn't wanna change your vision, Patti. 956 00:35:12,162 --> 00:35:13,530 I mean, you and your husband traveled. 957 00:35:13,530 --> 00:35:15,165 This meant something to you. 958 00:35:15,165 --> 00:35:17,234 I wanted to take it to the next level. 959 00:35:17,234 --> 00:35:19,236 An island bar and grill. 960 00:35:19,236 --> 00:35:22,072 -Great. That's good. -Nice call to actions in front. 961 00:35:22,072 --> 00:35:23,607 Nice seating, plants. 962 00:35:23,607 --> 00:35:25,275 It looks very inviting. 963 00:35:25,275 --> 00:35:28,178 So this sign was designed by Signs Design, 964 00:35:28,178 --> 00:35:29,279 the local company. 965 00:35:29,279 --> 00:35:30,947 Has a clean, finished, 966 00:35:30,947 --> 00:35:32,649 detailed kind of look, doesn't it? 967 00:35:32,649 --> 00:35:33,984 -Classy. -Yes. 968 00:35:33,984 --> 00:35:35,452 -You like it? -Yes. 969 00:35:35,452 --> 00:35:36,686 -Very good. -Everybody ready to see it? 970 00:35:36,686 --> 00:35:38,088 -Yes. -I know you are. 971 00:35:38,088 --> 00:35:39,523 -Go ahead. -Oh, Lord. 972 00:35:39,523 --> 00:35:41,425 -Shut up. -Oh, my. 973 00:35:41,425 --> 00:35:43,593 Oh! No... 974 00:35:43,593 --> 00:35:47,664 [laughs] No way! 975 00:35:47,664 --> 00:35:49,366 Oh, it's beautiful. 976 00:35:49,366 --> 00:35:50,567 Oh, my God. Look at... 977 00:35:50,567 --> 00:35:53,103 -Oh, my God! -Look at everything. 978 00:35:53,103 --> 00:35:55,572 It's very--it's very beautiful. 979 00:35:55,572 --> 00:35:57,374 -Look at that. -Oh, my. 980 00:35:57,374 --> 00:35:58,708 Look at the TV. It works. 981 00:35:58,708 --> 00:36:00,343 Oh, my gosh. 982 00:36:00,343 --> 00:36:02,112 I'm impressed. I'm impressed. 983 00:36:02,112 --> 00:36:04,614 It's clean. It's neat, classy. 984 00:36:04,614 --> 00:36:07,083 This is a bar now. 985 00:36:07,083 --> 00:36:08,985 There's a service bowl. We got a menu. 986 00:36:08,985 --> 00:36:10,487 There's a service bowl. 987 00:36:10,487 --> 00:36:11,922 So? 988 00:36:13,657 --> 00:36:15,192 -Are you happy? -Yes, I am. 989 00:36:15,192 --> 00:36:16,293 You hit it out of the park. 990 00:36:16,293 --> 00:36:17,594 It's got personality, doesn't it? 991 00:36:17,594 --> 00:36:18,428 Yes. 992 00:36:18,428 --> 00:36:20,330 So why don't you guys come around? 993 00:36:20,330 --> 00:36:21,231 Grab a seat at the bar. Meet me back there. 994 00:36:21,231 --> 00:36:23,133 -I'll show you everything. -Okay. Okay. 995 00:36:23,133 --> 00:36:25,068 So you got two work stations back here now. 996 00:36:25,068 --> 00:36:26,236 Nicely separated. 997 00:36:26,236 --> 00:36:28,171 Each with its own POS system. 998 00:36:28,171 --> 00:36:30,207 -And I got you SkyTabs. -[gasps] 999 00:36:30,207 --> 00:36:32,509 Any order goes right in here, 1000 00:36:32,509 --> 00:36:34,711 comes up in the kitchen, comes up behind the bard. 1001 00:36:34,711 --> 00:36:36,313 This will save you a lot of steps. 1002 00:36:36,313 --> 00:36:38,448 Remember that Partender? 1003 00:36:38,448 --> 00:36:39,516 -Remember those number... -Oh, yeah. 1004 00:36:39,516 --> 00:36:40,750 ...I showed you that really bummed you guys out? 1005 00:36:40,750 --> 00:36:42,018 -Yeah. Yeah. -Well, I got you 1006 00:36:42,018 --> 00:36:43,453 a lifetime subscription of Partender. 1007 00:36:43,453 --> 00:36:45,188 And then I got BarProducts.com 1008 00:36:45,188 --> 00:36:46,790 to give you guys all the supplies 1009 00:36:46,790 --> 00:36:49,025 that you could possibly need. 1010 00:36:49,025 --> 00:36:49,960 -Remember that ice machine? -Yeah. 1011 00:36:49,960 --> 00:36:51,761 Sort of beat you up on the ice machine. 1012 00:36:51,761 --> 00:36:54,297 I got a brand-new Manitowoc ice machine. 1013 00:36:54,297 --> 00:36:56,466 Next, I got you PathSpot. 1014 00:36:56,466 --> 00:36:58,401 And it scans your hands. 1015 00:36:58,401 --> 00:37:02,072 If there's zero bacterial or viral matter on your hands, 1016 00:37:02,072 --> 00:37:03,473 you got a green light. You go to work. 1017 00:37:03,473 --> 00:37:05,075 -Real nice. -Same with air. 1018 00:37:05,075 --> 00:37:07,677 So in the back corner there, you'll see that white box 1019 00:37:07,677 --> 00:37:11,147 is a Bluezone air purifier from Middleby. 1020 00:37:11,147 --> 00:37:14,518 That scrubs 99.7% 1021 00:37:14,518 --> 00:37:17,187 of all viral and bacterial matter from the air. 1022 00:37:17,187 --> 00:37:19,356 Okay. Next, if you go back in the kitchen, 1023 00:37:19,356 --> 00:37:20,624 I solved that problem. 1024 00:37:20,624 --> 00:37:22,626 Middleby's Perfect Fry 1025 00:37:22,626 --> 00:37:24,594 is a hoodless frying system 1026 00:37:24,594 --> 00:37:27,497 that has its own built-in fire control system 1027 00:37:27,497 --> 00:37:29,165 all contained within it. 1028 00:37:29,165 --> 00:37:30,734 The kitchen won't get greasy, 1029 00:37:30,734 --> 00:37:32,669 it's safe, and it's not a fire hazard anymore. 1030 00:37:32,669 --> 00:37:34,638 And it works really good. And then... 1031 00:37:34,638 --> 00:37:35,705 [gasps] 1032 00:37:35,705 --> 00:37:37,207 -Angie. -No. 1033 00:37:37,207 --> 00:37:38,408 Angie. 1034 00:37:38,408 --> 00:37:40,610 You get a shirt coat! 1035 00:37:40,610 --> 00:37:42,612 -Don't make me cry now. -[chuckles] 1036 00:37:42,612 --> 00:37:45,582 When he gave me the coat, I start crying, you know, 1037 00:37:45,582 --> 00:37:49,486 because for me, it's so important to be here. 1038 00:37:49,486 --> 00:37:52,155 It's like my family. 1039 00:37:52,155 --> 00:37:54,524 I believe in all of you. I know you're gonna do great. 1040 00:37:54,524 --> 00:37:55,525 -Thank you. -I know you're gonna do great. 1041 00:37:55,525 --> 00:37:56,526 -So thank you. -Thank you. 1042 00:37:56,526 --> 00:37:58,495 Thank you. 1043 00:37:58,495 --> 00:38:00,130 Hello. Welcome. 1044 00:38:00,130 --> 00:38:01,598 Welcome to Latitudes. 1045 00:38:01,598 --> 00:38:03,066 Come on in. 1046 00:38:04,834 --> 00:38:06,269 All right. We're up and running. 1047 00:38:06,269 --> 00:38:07,537 -We're up and running. -All right, ladies, 1048 00:38:07,537 --> 00:38:08,371 take a look at the menu. 1049 00:38:08,371 --> 00:38:10,774 Tell me what you think looks good. 1050 00:38:10,774 --> 00:38:13,176 Did you order a drink yet? 1051 00:38:13,176 --> 00:38:14,578 Cherry Bomb and Shells? 1052 00:38:14,578 --> 00:38:17,514 Got it. Okay. Perfect. 1053 00:38:17,514 --> 00:38:19,549 Are you ready for some good drinks? 1054 00:38:19,549 --> 00:38:20,717 Okay. 1055 00:38:22,385 --> 00:38:23,587 Nice. 1056 00:38:23,587 --> 00:38:25,789 Let's get these food orders in. 1057 00:38:25,789 --> 00:38:27,390 [indistinct] 1058 00:38:28,491 --> 00:38:30,460 Okay. I have a Rasta pasta, 1059 00:38:30,460 --> 00:38:34,364 Caribbean sea food puree, and a homemade chicken pot pie. 1060 00:38:36,399 --> 00:38:39,202 A Jamaican jerk pot pie. 1061 00:38:39,202 --> 00:38:40,503 Thank you. 1062 00:38:43,773 --> 00:38:45,709 Here we go. I can't believe this, Mia. 1063 00:38:45,709 --> 00:38:47,277 She's doing great, Jon. 1064 00:38:47,277 --> 00:38:48,845 And look at this. The whole bar is served. 1065 00:38:48,845 --> 00:38:52,916 And-and we have drinks at tables over there. 1066 00:38:52,916 --> 00:38:55,685 The bar business is so much about attitude. 1067 00:38:55,685 --> 00:38:57,621 Shonnel had an amazing attitude 1068 00:38:57,621 --> 00:38:59,756 from the moment I got here and look at her. 1069 00:38:59,756 --> 00:39:01,725 She's learned everything there is to learn. 1070 00:39:01,725 --> 00:39:03,226 She's better mechanically. 1071 00:39:03,226 --> 00:39:04,694 She knows what she's doing. 1072 00:39:04,694 --> 00:39:07,497 And even under pressure, she still smiles 1073 00:39:07,497 --> 00:39:10,233 because that attitude is what makes her successful. 1074 00:39:10,233 --> 00:39:12,369 -[laughs] -Yay, Shonnel! 1075 00:39:12,369 --> 00:39:15,839 They're doing an amazing job, communicating with one another. 1076 00:39:15,839 --> 00:39:17,807 We have systems in place. We're putting plates 1077 00:39:17,807 --> 00:39:19,342 so that we know what we're working on. 1078 00:39:19,342 --> 00:39:21,177 -It's going great. -Excellent. 1079 00:39:21,177 --> 00:39:23,346 -Really proud of this team. -Excellent. 1080 00:39:23,346 --> 00:39:24,914 Two nights ago when I went in this kitchen, 1081 00:39:24,914 --> 00:39:26,516 it felt chaotic. 1082 00:39:26,516 --> 00:39:27,817 Now it feels incredibly calm in here, 1083 00:39:27,817 --> 00:39:28,952 I gotta tell you guys. 1084 00:39:28,952 --> 00:39:31,221 And now thanks to ZipRecruiter, 1085 00:39:31,221 --> 00:39:32,956 they can get the staff that they need. 1086 00:39:32,956 --> 00:39:35,191 Ticket times are running about nine minutes. 1087 00:39:35,191 --> 00:39:36,493 They love the food. 1088 00:39:36,493 --> 00:39:37,861 The plates are looking great. 1089 00:39:37,861 --> 00:39:39,529 We're nailing it. 1090 00:39:39,529 --> 00:39:41,197 We accomplished a lot in just a few days, didn't we? 1091 00:39:41,197 --> 00:39:42,032 -We did. -Yeah. 1092 00:39:42,032 --> 00:39:43,833 -We did. -Now this is yours, baby. 1093 00:39:43,833 --> 00:39:44,801 Take this and run with it, okay? 1094 00:39:44,801 --> 00:39:46,569 -I'm trying to. I'm trying to. -Okay, man. 1095 00:39:48,772 --> 00:39:50,440 Great job, guys. 1096 00:39:53,309 --> 00:39:56,479 I hope I opened up a door to help Travis grow too. 1097 00:39:56,479 --> 00:39:57,514 Yes. Yes. 1098 00:39:57,514 --> 00:39:59,716 And a new level of communication for you and him... 1099 00:39:59,716 --> 00:40:01,351 -Uh-hmm. -...to help him find 1100 00:40:01,351 --> 00:40:02,786 the success that you want him to find. 1101 00:40:02,786 --> 00:40:04,621 -You did. -That was important to me. 1102 00:40:04,621 --> 00:40:06,423 That was the most important thing. 1103 00:40:06,423 --> 00:40:08,758 That was--for us to get to where we need to go, 1104 00:40:08,758 --> 00:40:10,760 -that needed to happen. -Of course. 1105 00:40:10,760 --> 00:40:12,495 You did that. You did that. 1106 00:40:12,495 --> 00:40:14,330 And we-- I can't thank you enough. 1107 00:40:14,330 --> 00:40:15,632 -I can't thank you enough. -Oh. 1108 00:40:15,632 --> 00:40:17,567 Boy, this feels really good. 1109 00:40:17,567 --> 00:40:20,670 Not only did I rescue a bar, I helped a family. 1110 00:40:20,670 --> 00:40:22,639 And those rescues are always the best. 1111 00:40:22,639 --> 00:40:24,841 Sweet potato juice? Absolutely. 1112 00:40:24,841 --> 00:40:26,876 The difference between stress test 1113 00:40:26,876 --> 00:40:28,912 and tonight is remarkable. 1114 00:40:28,912 --> 00:40:30,647 Patti is remarkable. 1115 00:40:30,647 --> 00:40:32,682 Steve is a great guy. 1116 00:40:32,682 --> 00:40:34,918 They got a great bar and it's working. 1117 00:40:34,918 --> 00:40:36,653 I'm proud of the whole team. 1118 00:40:38,822 --> 00:40:41,858 [upbeat music] 1119 00:40:49,532 --> 00:40:51,301 Narrator: Promotional consideration provided by 1120 00:40:51,301 --> 00:40:52,635 Partender, PathSpot, SkyTab POS, 1121 00:40:52,635 --> 00:40:53,970 Lowery Brothers Plumbing, Bar Products, 1122 00:40:53,970 --> 00:40:55,572 Manitowoc, The Ice Trade, Mr. Appliance, 1123 00:40:55,572 --> 00:40:57,006 Middleby, Bluezone, Chillfire Bar & Grill, 1124 00:40:57,006 --> 00:40:58,007 One Stone, ZipRecruiter, and ESRI.