1 00:00:01,167 --> 00:00:02,469 PRODUCER: Kaycie, what is it like working with your mom? 2 00:00:02,469 --> 00:00:04,671 - Working with my mom is a pain in the ass. 3 00:00:04,671 --> 00:00:06,539 - [laughs] 4 00:00:07,374 --> 00:00:09,142 NARRATOR: For over 30 years, 5 00:00:09,142 --> 00:00:12,445 Jon Taffer has traveled the country saving hundreds of bars 6 00:00:12,445 --> 00:00:14,748 from failure and ruin. 7 00:00:14,748 --> 00:00:16,316 - I started rescuing 8 00:00:16,316 --> 00:00:18,785 bars decades ago because they're part 9 00:00:18,785 --> 00:00:20,320 of the backbone of America. 10 00:00:20,320 --> 00:00:21,154 Let's go. 11 00:00:21,154 --> 00:00:21,788 We're doing it. 12 00:00:21,788 --> 00:00:23,289 We're doing it. 13 00:00:23,289 --> 00:00:25,558 But as the industry continues to explode, 14 00:00:25,558 --> 00:00:29,195 the amount of failing bars is increasing at an alarming rate. 15 00:00:31,131 --> 00:00:33,700 When do I have you say, that's not going to work? 16 00:00:33,700 --> 00:00:36,803 So I'm on a mission to save as many bars as possible 17 00:00:36,803 --> 00:00:40,340 and give worthy owners a second chance at success. 18 00:00:40,340 --> 00:00:42,475 I'm gaining more respect for you by the minute. 19 00:00:42,475 --> 00:00:45,245 NARRATOR: Now, Jon's heading to Gilbert, Arizona 20 00:00:45,245 --> 00:00:47,847 to rescue Skip and Jan's Sports Bar. 21 00:00:47,847 --> 00:00:50,550 - We are determined to raise the bar 22 00:00:50,550 --> 00:00:52,752 and rise to the occasion. 23 00:00:52,752 --> 00:00:56,523 NARRATOR: In 2007, Natalie Phyllis received the news 24 00:00:56,523 --> 00:00:58,525 that Skip and Jan's, the bar she had 25 00:00:58,525 --> 00:01:02,295 been working at for the previous 12 years, was about to close. 26 00:01:02,295 --> 00:01:04,631 - The owners told me that they did not want 27 00:01:04,631 --> 00:01:06,266 to own Skip and Jan's anymore. 28 00:01:06,266 --> 00:01:07,767 So my husband at the time thought 29 00:01:07,767 --> 00:01:10,303 it would be a great idea if we bought it, so we did it. 30 00:01:10,303 --> 00:01:12,305 NARRATOR: With the support of her husband, 31 00:01:12,305 --> 00:01:14,808 Natalie was all in, and things started 32 00:01:14,808 --> 00:01:16,543 off smooth and successful. 33 00:01:16,543 --> 00:01:18,445 - Seltzer for the birthday girl. 34 00:01:18,445 --> 00:01:21,347 [cheers] Everybody's friends here. 35 00:01:21,347 --> 00:01:22,715 Everybody's like family. 36 00:01:22,715 --> 00:01:24,751 NARRATOR: However, the unexpected challenges 37 00:01:24,751 --> 00:01:27,320 and stress of running a bar took their toll 38 00:01:27,320 --> 00:01:28,655 on Natalie and her marriage. 39 00:01:28,655 --> 00:01:30,690 I was constantly at the bar. 40 00:01:30,690 --> 00:01:32,158 We had just recently bought it. 41 00:01:32,158 --> 00:01:33,526 I was trying to make things work, 42 00:01:33,526 --> 00:01:36,696 and I had four babies all under the age of 6. 43 00:01:36,696 --> 00:01:38,431 NARRATOR: And as a result, Natalie 44 00:01:38,431 --> 00:01:40,700 found herself divorced and forced 45 00:01:40,700 --> 00:01:41,835 to step away from the bar. 46 00:01:41,835 --> 00:01:43,670 - I had to take a personal loan 47 00:01:43,670 --> 00:01:47,574 and a lot of my savings just to keep Skip and Jan's afloat. 48 00:01:47,574 --> 00:01:49,175 It was just too much. 49 00:01:49,175 --> 00:01:51,544 NARRATOR: With Natalie's focus away from the bar, 50 00:01:51,544 --> 00:01:54,547 her lack of ability to manage her staff and hold 51 00:01:54,547 --> 00:01:56,516 them accountable has meant mounting 52 00:01:56,516 --> 00:01:58,184 problems for Skip and Jan's. 53 00:01:58,184 --> 00:01:59,686 - I should probably measure. 54 00:01:59,686 --> 00:02:00,854 I was just using the rest of this. 55 00:02:00,854 --> 00:02:01,788 - You're good. 56 00:02:01,788 --> 00:02:03,189 - It's very incohesive. 57 00:02:03,189 --> 00:02:04,324 Everyone makes everything different. 58 00:02:04,324 --> 00:02:05,758 There's no training. 59 00:02:05,758 --> 00:02:08,261 Girls could be overpowering for certain customers. 60 00:02:08,261 --> 00:02:10,563 It's a [bleep] free-for-all. 61 00:02:10,563 --> 00:02:12,732 - And then, the kitchen is disgusting. 62 00:02:15,435 --> 00:02:16,569 - It's just-- 63 00:02:16,569 --> 00:02:18,137 it looks kind of caca nasty. 64 00:02:23,676 --> 00:02:25,879 NARRATOR: To help get her Skip and Jan's 65 00:02:25,879 --> 00:02:28,348 back under control, Natalie enlisted 66 00:02:28,348 --> 00:02:29,749 the help of her son, Kaycie. 67 00:02:29,749 --> 00:02:32,285 - My mom's owned it since I was four years old. 68 00:02:32,285 --> 00:02:33,653 I used to always come in whenever 69 00:02:33,653 --> 00:02:35,288 she would work her shifts. 70 00:02:35,288 --> 00:02:38,725 I grew up watching football here, eating wings here. 71 00:02:38,725 --> 00:02:39,893 - Aw. 72 00:02:39,893 --> 00:02:41,694 I love you, too. 73 00:02:41,694 --> 00:02:43,463 - You know, as a kid, I 74 00:02:43,463 --> 00:02:45,732 would hear my mom on the phone crying because she wouldn't 75 00:02:45,732 --> 00:02:47,834 be able to pay the electricity bill, or the water, 76 00:02:47,834 --> 00:02:49,536 or do payroll. 77 00:02:49,536 --> 00:02:51,838 We need to raise the prices of both alcohol and food. 78 00:02:51,838 --> 00:02:53,773 People just aren't paying enough for it, and-- 79 00:02:53,773 --> 00:02:55,508 - If I do that, and I make a big mistake 80 00:02:55,508 --> 00:02:57,644 and I lose all these customers, I don't know how 81 00:02:57,644 --> 00:02:58,845 I could possibly keep going. 82 00:02:58,845 --> 00:03:00,780 - The employees take advantage of her. 83 00:03:00,780 --> 00:03:04,784 She doesn't really track how much people are pouring. 84 00:03:04,784 --> 00:03:08,321 The materials that we utilize have not been taken care of, 85 00:03:08,321 --> 00:03:11,257 and there's no organization at all. 86 00:03:12,759 --> 00:03:15,762 - That really is a terrible system, 87 00:03:15,762 --> 00:03:18,565 but it's a filing system that I understand. 88 00:03:18,565 --> 00:03:21,367 NARRATOR: Despite Natalie and her son's best efforts, 89 00:03:21,367 --> 00:03:23,736 Skip and Jan's is still on the verge of closing. 90 00:03:23,736 --> 00:03:25,438 - I've given Skip and Jan's 91 00:03:25,438 --> 00:03:28,007 my whole heart and soul, and I don't know 92 00:03:28,007 --> 00:03:29,876 what I would do without it. 93 00:03:29,876 --> 00:03:31,945 I've worked here for 28 years. 94 00:03:31,945 --> 00:03:33,513 I've had it more than half my life. 95 00:03:36,783 --> 00:03:40,787 And I just want this place to work more than anything. 96 00:03:40,787 --> 00:03:43,356 NARRATOR: With everything on the line for her family, 97 00:03:43,356 --> 00:03:46,726 Natalie has agreed to pull back the doors, bust open the books, 98 00:03:46,726 --> 00:03:47,727 and make a call for help to Bar Rescue. 99 00:03:55,327 --> 00:03:57,563 This, I think, is gonna be a tough one. 100 00:03:57,563 --> 00:03:59,298 NARRATOR: For the kitchen, Jon 101 00:03:59,298 --> 00:04:02,634 brings in Jason Santos, one of Boston's most 102 00:04:02,634 --> 00:04:04,837 creative and charismatic chefs. 103 00:04:04,837 --> 00:04:08,707 Chef Santos is a published cookbook author, as well as 104 00:04:08,707 --> 00:04:12,311 owner and operator of five successful restaurants in 105 00:04:12,311 --> 00:04:13,645 the greater New England area. 106 00:04:16,315 --> 00:04:19,451 - This bar was opened by Natalie. 107 00:04:19,451 --> 00:04:20,686 That's Natalie right there. 108 00:04:22,488 --> 00:04:23,455 - Hi. 109 00:04:23,455 --> 00:04:24,823 - She's been working 110 00:04:24,823 --> 00:04:26,024 in this bar half of her life. 111 00:04:26,024 --> 00:04:27,559 - Wow. 112 00:04:27,559 --> 00:04:29,695 - She and her first husband bought this bar. 113 00:04:29,695 --> 00:04:30,763 - OK. 114 00:04:30,763 --> 00:04:32,297 - They worked in it together. 115 00:04:32,297 --> 00:04:35,400 They got in debt about $450,000. 116 00:04:35,400 --> 00:04:38,270 Between raising her kids and running the bar, 117 00:04:38,270 --> 00:04:39,772 they got divorced. 118 00:04:39,772 --> 00:04:41,907 She got the bar in the divorce decree and the debt. 119 00:04:41,907 --> 00:04:42,775 - With the debt. 120 00:04:42,775 --> 00:04:43,609 Right. 121 00:04:43,609 --> 00:04:44,676 Of course. 122 00:04:44,676 --> 00:04:46,645 - She's losing $18,000 a month, 123 00:04:46,645 --> 00:04:48,714 and she has enough money to make it a few months. 124 00:04:48,714 --> 00:04:50,816 She's sinking and sinking fast. 125 00:04:50,816 --> 00:04:52,718 - Hey, can you go see if there's 126 00:04:52,718 --> 00:04:53,786 any food up in the back? 127 00:04:53,786 --> 00:04:54,620 - Yeah. 128 00:04:54,620 --> 00:04:55,888 - There's Kaycie. 129 00:04:55,888 --> 00:04:57,322 That's Natalie's son. 130 00:04:57,322 --> 00:04:59,324 He helps in the kitchen. 131 00:04:59,324 --> 00:05:00,726 - How are we doing, boss? 132 00:05:00,726 --> 00:05:01,593 - Good. 133 00:05:01,593 --> 00:05:03,395 You need anything? 134 00:05:03,395 --> 00:05:04,897 - And there's Julio, 135 00:05:04,897 --> 00:05:06,565 main cook in the kitchen. (ON) JASON SANTOS: Got it. 136 00:05:06,565 --> 00:05:08,700 - Julio's been here about seven years. 137 00:05:08,700 --> 00:05:10,869 - OK, so, I'm out of pint glasses. 138 00:05:10,869 --> 00:05:13,605 You guys want to do the plastic ones, or you want to do short? 139 00:05:13,605 --> 00:05:15,374 - There's Kyerstin. 140 00:05:15,374 --> 00:05:16,875 She's a bartender. 141 00:05:16,875 --> 00:05:18,010 - Are we ready? 142 00:05:18,010 --> 00:05:18,844 Hurry up. 143 00:05:18,844 --> 00:05:19,978 I got shit to do. 144 00:05:19,978 --> 00:05:21,480 JON TAFFER: There's Melissa. 145 00:05:21,480 --> 00:05:22,748 She's a bartender. 146 00:05:22,748 --> 00:05:24,983 - Does anybody else want food over here? 147 00:05:24,983 --> 00:05:26,585 - And there's Kenzie. 148 00:05:26,585 --> 00:05:28,387 She's a bartender. 149 00:05:28,387 --> 00:05:32,424 So for recon, I got two friends, Matt McConnell and Tyson Nash. 150 00:05:32,424 --> 00:05:35,027 Both are announcers for the Arizona Coyotes. 151 00:05:35,027 --> 00:05:36,495 They're hockey guys. 152 00:05:36,495 --> 00:05:38,030 As a matter of fact, Tyson used to play. 153 00:05:38,030 --> 00:05:41,400 So they go to sports bars all the time, so they'll give 154 00:05:41,400 --> 00:05:42,534 us a good scope on this bar. 155 00:05:42,534 --> 00:05:44,069 - What can I get you guys? 156 00:05:44,069 --> 00:05:45,404 - How are ya? 157 00:05:45,404 --> 00:05:46,572 - Good. 158 00:05:46,572 --> 00:05:47,973 - I'll have a lemon drop, please. 159 00:05:47,973 --> 00:05:50,876 - I will do a Long Island, if you don't mind. 160 00:05:50,876 --> 00:05:52,344 - A lemon drop. 161 00:05:52,344 --> 00:05:54,913 Will you make a Long Island in that one? 162 00:05:54,913 --> 00:05:58,784 JON TAFFER: So they're all working out of one well? 163 00:05:58,784 --> 00:05:59,818 Look at those pours. 164 00:05:59,818 --> 00:06:02,387 She has absolutely no control. 165 00:06:02,387 --> 00:06:03,856 And she's still pouring. 166 00:06:03,856 --> 00:06:06,425 That's way too much alcohol. 167 00:06:06,425 --> 00:06:09,795 That is a completely unbalanced cocktail. 168 00:06:09,795 --> 00:06:10,762 - Thank you. 169 00:06:10,762 --> 00:06:12,064 - You're very welcome. 170 00:06:12,064 --> 00:06:13,765 - Let's see how he reacts to this. 171 00:06:13,765 --> 00:06:15,801 - You got a shot, not a drink. 172 00:06:15,801 --> 00:06:18,570 - I don't know. 173 00:06:18,570 --> 00:06:19,471 Oh, god. 174 00:06:20,873 --> 00:06:22,841 - Look at the look on their faces. 175 00:06:22,841 --> 00:06:24,610 - Yeah. (ON) TYLER: [coughs] 176 00:06:24,610 --> 00:06:25,911 [chatter] 177 00:06:27,412 --> 00:06:28,981 Paint thinner. 178 00:06:28,981 --> 00:06:30,382 - Oh, God. 179 00:06:30,382 --> 00:06:31,984 - This is painful. 180 00:06:31,984 --> 00:06:33,018 - They're not drinking those drinks. 181 00:06:33,018 --> 00:06:34,553 - No. I mean, it's horrible. 182 00:06:34,553 --> 00:06:36,154 You can see it from here how bad they are. 183 00:06:36,154 --> 00:06:38,156 - Could we order some food too, please. 184 00:06:38,156 --> 00:06:39,758 MELISSA: You guys ready? 185 00:06:39,758 --> 00:06:41,560 - I'm going to get maybe the Philly cheese steak. 186 00:06:41,560 --> 00:06:44,763 - And I will do the chili cheeseburger. 187 00:06:44,763 --> 00:06:46,565 MELISSA: You got it. 188 00:06:46,565 --> 00:06:48,533 - See how the food's doing, chef. 189 00:06:48,533 --> 00:06:49,368 What do you see? 190 00:06:51,703 --> 00:06:53,906 JASON SANTOS: I mean, I see just a general fill. 191 00:06:53,906 --> 00:06:55,073 That fryer's smoking. 192 00:06:55,073 --> 00:06:56,575 - So whenever there's 193 00:06:56,575 --> 00:06:58,110 smoke coming up out of the fryer like that, 194 00:06:58,110 --> 00:06:59,511 it's always dirt in the oil. (OFF) JASON SANTOS: Always. 195 00:06:59,511 --> 00:07:00,579 JON TAFFER: Because oil doesn't smoke. 196 00:07:00,579 --> 00:07:01,647 JASON SANTOS: Right. 197 00:07:01,647 --> 00:07:02,714 - The debris in the oil is-- 198 00:07:02,714 --> 00:07:03,482 - It's burning at the bottom. 199 00:07:03,482 --> 00:07:04,883 - That's right. 200 00:07:04,883 --> 00:07:06,518 NARRATOR: If food particles are left in the fryer 201 00:07:06,518 --> 00:07:08,553 after cooking, those particles will 202 00:07:08,553 --> 00:07:11,690 continue to cook with each subsequent basket of food. 203 00:07:11,690 --> 00:07:14,026 As those particles continue to cook, 204 00:07:14,026 --> 00:07:18,430 they will eventually burn, causing black smoke to rise. 205 00:07:18,430 --> 00:07:20,832 A clean fryer with clean oil heated 206 00:07:20,832 --> 00:07:24,102 to the proper temperature should create no smoke at all. 207 00:07:24,102 --> 00:07:25,637 - Disgusting. 208 00:07:25,637 --> 00:07:27,572 And this carbon build up on this grill, that's 209 00:07:27,572 --> 00:07:29,074 a fire hazard right there. 210 00:07:29,074 --> 00:07:30,142 Oh, my God. 211 00:07:32,511 --> 00:07:34,479 JON TAFFER: Look at the disgusting grill. 212 00:07:34,479 --> 00:07:36,014 JASON SANTOS: It's just jet black. 213 00:07:36,014 --> 00:07:38,483 JON TAFFER: I've never seen it so dirty, actually. 214 00:07:38,483 --> 00:07:40,686 JASON SANTOS: I mean, that's crazy. 215 00:07:40,686 --> 00:07:42,788 JON TAFFER: Look at that salamander. 216 00:07:42,788 --> 00:07:44,122 - How do you come here day after day 217 00:07:44,122 --> 00:07:45,457 and do nothing about it? 218 00:07:45,457 --> 00:07:46,758 JON TAFFER: That sauce jar. 219 00:07:46,758 --> 00:07:48,961 Look at that jar. 220 00:07:48,961 --> 00:07:51,163 Oh, God. 221 00:07:51,163 --> 00:07:52,998 Unbelievable. 222 00:07:52,998 --> 00:07:55,500 This might be one of the worst kitchens we've seen together. 223 00:07:55,500 --> 00:07:57,002 JASON SANTOS: This can't be real. 224 00:08:01,239 --> 00:08:02,674 JON TAFFER: I'm in shock. 225 00:08:02,674 --> 00:08:03,675 - I mean, I've just never seen 226 00:08:03,675 --> 00:08:04,977 anybody cook in such filth. 227 00:08:04,977 --> 00:08:07,579 - And you wonder how many people walk by that 228 00:08:07,579 --> 00:08:10,682 and don't do anything about it, particularly Natalie. 229 00:08:10,682 --> 00:08:12,084 NATALIE: Julio, how's it going? 230 00:08:15,988 --> 00:08:19,257 - That's the worst I have ever seen. 231 00:08:19,257 --> 00:08:21,226 Look at the cutting board. 232 00:08:21,226 --> 00:08:22,661 - Gnarly. 233 00:08:22,661 --> 00:08:23,962 JON TAFFER: So that's Kaycie. 234 00:08:23,962 --> 00:08:25,497 He's actually trying to clean a little bit. 235 00:08:25,497 --> 00:08:26,732 JASON SANTOS: He is. 236 00:08:26,732 --> 00:08:27,866 JON TAFFER: Look at the dirty rag. 237 00:08:27,866 --> 00:08:29,201 He's obviously never been trained. 238 00:08:29,201 --> 00:08:31,036 - No, it's clear. 239 00:08:31,036 --> 00:08:32,270 JON TAFFER: He doesn't seem lazy, though. 240 00:08:32,270 --> 00:08:33,638 The kid seems to be working. 241 00:08:33,638 --> 00:08:34,673 JASON SANTOS: He's doing his best. 242 00:08:34,673 --> 00:08:35,974 He just doesn't know any better. 243 00:08:35,974 --> 00:08:37,175 The kitchen manager should be training him 244 00:08:37,175 --> 00:08:38,643 or keeping the standards up. 245 00:08:38,643 --> 00:08:39,845 But look at that. 246 00:08:39,845 --> 00:08:41,780 JON TAFFER: But this isn't all on them. 247 00:08:41,780 --> 00:08:44,016 Natalie is responsible for this failure, too. 248 00:08:47,786 --> 00:08:51,000 A freaking cockroach walking across the kitchen. 249 00:08:51,000 --> 00:08:51,857 A freaking cockroach walking across the kitchen. 250 00:08:51,857 --> 00:08:54,893 OK, we've seen it all, food mishandling, filth, now, 251 00:08:54,893 --> 00:08:56,194 we've seen cockroaches. 252 00:08:56,194 --> 00:08:57,529 They can't eat this food. 253 00:08:57,529 --> 00:08:58,797 JASON SANTOS: No way. 254 00:08:58,797 --> 00:08:59,731 JON TAFFER: So we have to get in there. 255 00:08:59,731 --> 00:09:00,866 - Yeah. Absolutely not. 256 00:09:00,866 --> 00:09:02,034 - I think you should go ahead in. 257 00:09:02,034 --> 00:09:02,768 - OK. (ON) JON TAFFER: Stop them. 258 00:09:02,768 --> 00:09:03,902 - All right. 259 00:09:03,902 --> 00:09:05,170 - Nobody should eat this damn food. 260 00:09:05,170 --> 00:09:06,738 And I'll come in a few minutes after you. 261 00:09:06,738 --> 00:09:07,973 I want to see how they react. 262 00:09:07,973 --> 00:09:10,976 [music playing] 263 00:09:17,582 --> 00:09:20,152 - Hey. 264 00:09:20,152 --> 00:09:21,053 I'm Jon's expert. 265 00:09:21,053 --> 00:09:22,320 Stop. 266 00:09:22,320 --> 00:09:23,588 You cannot cook in this kitchen, dude. 267 00:09:23,588 --> 00:09:24,756 How dirty is this kitchen? 268 00:09:27,225 --> 00:09:28,627 You got to be kidding me. 269 00:09:28,627 --> 00:09:30,929 The fryers-- look at this place. 270 00:09:30,929 --> 00:09:32,030 You don't care? 271 00:09:32,030 --> 00:09:33,565 You just don't care, right? 272 00:09:33,565 --> 00:09:34,866 [bleep] it. 273 00:09:34,866 --> 00:09:36,768 We'll just cook in filth, and that's it? 274 00:09:36,768 --> 00:09:38,036 Yeah? 275 00:09:38,036 --> 00:09:39,838 Dude, you guys are cooking in this kitchen 276 00:09:39,838 --> 00:09:41,807 in this [bleep] level of filth. 277 00:09:41,807 --> 00:09:43,275 Look at this, man. 278 00:09:43,275 --> 00:09:44,709 Look at that. 279 00:09:44,709 --> 00:09:46,111 - I see it. (ON) JASON SANTOS: So, what? 280 00:09:46,111 --> 00:09:47,279 Just [bleep] it? 281 00:09:47,279 --> 00:09:48,713 - It's up to him. 282 00:09:48,713 --> 00:09:49,915 - They're not even taking this seriously. 283 00:09:49,915 --> 00:09:51,283 I'm going to get Natalie. 284 00:09:51,283 --> 00:09:53,585 Now, we're going to take this seriously! 285 00:09:53,585 --> 00:09:55,554 - Look how dirty this is, man. 286 00:09:58,623 --> 00:09:59,391 Look at that. 287 00:10:03,095 --> 00:10:04,229 You have nothing to say? 288 00:10:04,229 --> 00:10:05,831 You just don't care? 289 00:10:05,831 --> 00:10:07,599 You either don't care you don't know any better, 290 00:10:07,599 --> 00:10:09,668 and both of them are absolutely ridiculous. 291 00:10:09,668 --> 00:10:11,670 NATALIE: Oh, there's Jon Taffer. 292 00:10:11,670 --> 00:10:13,071 Jon Taffer's here. 293 00:10:13,071 --> 00:10:14,306 - Look at that! 294 00:10:14,306 --> 00:10:16,241 You're proud of it? 295 00:10:16,241 --> 00:10:18,043 - Natalie. (ON) NATALIE: Jon. 296 00:10:18,043 --> 00:10:19,044 - How are you? (ON) NATALIE: I'm good. 297 00:10:19,044 --> 00:10:19,878 - Nice to meet you. 298 00:10:19,878 --> 00:10:21,113 - Nice to meet you. 299 00:10:21,113 --> 00:10:22,814 - Take me to your kitchen for a minute. 300 00:10:22,814 --> 00:10:23,949 - OK. 301 00:10:23,949 --> 00:10:25,317 JASON SANTOS: Give me something. 302 00:10:25,317 --> 00:10:27,052 This is absolutely ridiculous. 303 00:10:27,052 --> 00:10:28,720 - I was outside watching 304 00:10:28,720 --> 00:10:31,056 this place with Jason Santos. 305 00:10:31,056 --> 00:10:33,391 Jason is one of the finest chefs in America. 306 00:10:33,391 --> 00:10:35,260 We're looking at the filth in this kitchen. 307 00:10:35,260 --> 00:10:36,194 Come with me, Natalie. 308 00:10:36,194 --> 00:10:37,195 I want you to learn. 309 00:10:37,195 --> 00:10:39,097 First of all, look at this. 310 00:10:39,097 --> 00:10:40,966 Nothing is ever cleaned here. 311 00:10:40,966 --> 00:10:42,200 Look at this grill. 312 00:10:42,200 --> 00:10:44,336 It's supposed to be silver, not black. 313 00:10:44,336 --> 00:10:45,971 Does that look clean to you, Kaycie? 314 00:10:45,971 --> 00:10:47,005 KAYCIE: No. 315 00:10:47,005 --> 00:10:48,073 - It's disgusting, correct? 316 00:10:48,073 --> 00:10:49,007 KAYCIE: Correct. 317 00:10:49,007 --> 00:10:49,975 - Let's keep going. 318 00:10:49,975 --> 00:10:51,009 Let's move down the line. 319 00:10:51,009 --> 00:10:52,344 How about the grease over here? 320 00:10:52,344 --> 00:10:54,212 You got black smoke coming out of the oil. 321 00:10:54,212 --> 00:10:56,014 Do you know what that smoke comes from? 322 00:10:56,014 --> 00:10:56,982 NATALIE: I don't. 323 00:10:56,982 --> 00:10:58,250 - Not the oil. 324 00:10:58,250 --> 00:11:01,086 It comes from the filth within the oil. 325 00:11:01,086 --> 00:11:02,287 Then, look at this. 326 00:11:02,287 --> 00:11:04,289 Look at the fat dripping from up here. 327 00:11:04,289 --> 00:11:05,724 Look at this. 328 00:11:05,724 --> 00:11:07,726 This is your kitchen, Julio. 329 00:11:07,726 --> 00:11:08,994 This is your life. 330 00:11:08,994 --> 00:11:11,396 Look at this. 331 00:11:11,396 --> 00:11:13,098 How about this? 332 00:11:13,098 --> 00:11:16,401 You're giving this to your customers. 333 00:11:16,401 --> 00:11:18,203 Would you give this to your children? 334 00:11:18,203 --> 00:11:19,671 - No. 335 00:11:19,671 --> 00:11:21,306 - How dare you give it to your customers. 336 00:11:21,306 --> 00:11:22,774 This is you? 337 00:11:22,774 --> 00:11:25,343 Are you [bleep] crazy? 338 00:11:25,343 --> 00:11:27,712 Julio, say something. 339 00:11:27,712 --> 00:11:30,282 Do you care? 340 00:11:30,282 --> 00:11:32,984 You don't care? 341 00:11:32,984 --> 00:11:34,386 - He does care. 342 00:11:34,386 --> 00:11:36,021 - Is this caring? 343 00:11:36,021 --> 00:11:37,822 - I don't think he cares. 344 00:11:37,822 --> 00:11:38,924 NATALIE: I think he can be turned around. 345 00:11:38,924 --> 00:11:40,692 - He leaves the bacon sitting 346 00:11:40,692 --> 00:11:41,860 out every shift, all night, not at the right temperature. 347 00:11:41,860 --> 00:11:43,461 It's been like this the whole time. 348 00:11:43,461 --> 00:11:45,463 Since I've worked here, this kitchen's never been cleaned. 349 00:11:45,463 --> 00:11:48,266 - Julio, you have the most disgusting 350 00:11:48,266 --> 00:11:49,801 kitchen I've ever seen. 351 00:11:49,801 --> 00:11:53,805 Everything in this place is fricking disgusting! 352 00:11:53,805 --> 00:11:55,907 I even saw cockroaches in here. 353 00:11:55,907 --> 00:11:57,142 You're gonna kill someone. 354 00:12:03,257 --> 00:12:04,792 kitchen I've ever seen. 355 00:12:04,792 --> 00:12:07,828 Everything in this place is fricking disgusting! 356 00:12:07,828 --> 00:12:10,064 You're gonna kill someone. 357 00:12:10,064 --> 00:12:14,268 So your mom has how much money invested in here? 358 00:12:14,268 --> 00:12:15,669 - A lot. 359 00:12:15,669 --> 00:12:17,304 JON TAFFER: Almost $200,000, correct? 360 00:12:17,304 --> 00:12:18,305 - Yeah. 361 00:12:18,305 --> 00:12:20,007 - How much more money do 362 00:12:20,007 --> 00:12:22,109 you have before we have to end? (ON) NATALIE: None, really. 363 00:12:22,109 --> 00:12:23,911 - You're losing everything, correct? 364 00:12:23,911 --> 00:12:25,079 - Yeah. 365 00:12:25,079 --> 00:12:26,413 - That's why I'm here, because she's 366 00:12:26,413 --> 00:12:27,882 losing everything. 367 00:12:27,882 --> 00:12:29,884 And this guy doesn't even clean up! 368 00:12:29,884 --> 00:12:33,854 She's sinking, and you don't give a shit! 369 00:12:33,854 --> 00:12:36,090 We can't serve people out of this kitchen, can we? 370 00:12:36,090 --> 00:12:37,291 - No. 371 00:12:37,291 --> 00:12:38,959 - And you don't want to serve people 372 00:12:38,959 --> 00:12:39,426 out of this kitchen, correct? (ON) NATALIE: I don't. 373 00:12:39,426 --> 00:12:40,461 Correct. 374 00:12:40,461 --> 00:12:41,796 - So what are we going to do? 375 00:12:41,796 --> 00:12:43,364 Can he be turned around, or does he 376 00:12:43,364 --> 00:12:45,933 have to get the hell out of this building and not come back? 377 00:12:45,933 --> 00:12:46,967 Which is it? 378 00:12:46,967 --> 00:12:48,769 Because I got a great chef here. 379 00:12:48,769 --> 00:12:51,772 We can train him, but he's got to care. 380 00:12:51,772 --> 00:12:53,073 - Julio, do you care? 381 00:12:56,443 --> 00:12:59,780 We have Jon Taffer here to help us fix it. 382 00:12:59,780 --> 00:13:01,115 Can we fix it? 383 00:13:01,115 --> 00:13:02,449 Because if not, I'm going to lose everything. 384 00:13:02,449 --> 00:13:03,717 - Yes. 385 00:13:03,717 --> 00:13:05,186 - Can we [bleep] fix it for real? 386 00:13:05,186 --> 00:13:06,720 - Yes. 387 00:13:06,720 --> 00:13:10,157 - So I'm going to ask you again, do you care? 388 00:13:10,157 --> 00:13:11,358 - I care. 389 00:13:11,358 --> 00:13:12,359 - Do you want to come through for her? 390 00:13:12,359 --> 00:13:13,761 - Yeah. 391 00:13:13,761 --> 00:13:15,362 - Because she's counting on you now. 392 00:13:15,362 --> 00:13:16,797 You can't let her down. 393 00:13:16,797 --> 00:13:18,032 - Sure. 394 00:13:18,032 --> 00:13:19,500 - Look her in the eyes and promise her. 395 00:13:19,500 --> 00:13:20,868 - I promise, Natalie, yeah. 396 00:13:20,868 --> 00:13:21,936 - You promise? 397 00:13:21,936 --> 00:13:22,903 - Yeah. 398 00:13:22,903 --> 00:13:24,171 - Do you believe him? 399 00:13:24,171 --> 00:13:25,272 - I do. 400 00:13:25,272 --> 00:13:26,173 - Kaycie, you don't, do you? 401 00:13:26,173 --> 00:13:27,508 - No. 402 00:13:27,508 --> 00:13:29,844 - Well, I hope she's right and you're wrong, 403 00:13:29,844 --> 00:13:32,046 but we won't know until it happens, will we? 404 00:13:32,046 --> 00:13:33,480 Well, we got to shut everything down. 405 00:13:33,480 --> 00:13:35,015 You guys got to clean this kitchen. 406 00:13:35,015 --> 00:13:36,884 So, Julio, you're going to be here for a while. 407 00:13:36,884 --> 00:13:38,485 Show her that you care. 408 00:13:38,485 --> 00:13:39,353 - OK. 409 00:13:39,353 --> 00:13:41,021 - OK. 410 00:13:41,021 --> 00:13:42,990 Let's go out to the bar. 411 00:13:44,291 --> 00:13:46,327 You have one workstation behind this bar. 412 00:13:46,327 --> 00:13:47,194 - Yes. 413 00:13:50,464 --> 00:13:52,499 - What is that? 414 00:13:52,499 --> 00:13:55,135 - Well, the actual drain broke off, 415 00:13:55,135 --> 00:13:57,004 so now we have to have it drip in something. 416 00:13:57,004 --> 00:14:00,241 So that's what we have there for the water that drips. 417 00:14:00,241 --> 00:14:02,476 - So this is the drain from the ice bin. 418 00:14:02,476 --> 00:14:05,045 It's supposed to be a sealed pipe that goes up to the floor 419 00:14:05,045 --> 00:14:06,480 drain there, and then it's supposed 420 00:14:06,480 --> 00:14:07,982 to dump in the floor drain. (OFF) NATALIE: Correct. 421 00:14:07,982 --> 00:14:09,416 JON TAFFER: It's not supposed to be exposed. 422 00:14:09,416 --> 00:14:10,551 You know that? (ON) NATALIE: Yes. 423 00:14:10,551 --> 00:14:12,453 - So this is incredibly illegal. 424 00:14:12,453 --> 00:14:13,954 And look at this. 425 00:14:13,954 --> 00:14:16,857 [dramatic music] 426 00:14:18,225 --> 00:14:19,193 PATRON: Ewe! 427 00:14:22,096 --> 00:14:24,932 - You know what this is? 428 00:14:25,165 --> 00:14:28,535 This is a bacteria colony right here. 429 00:14:28,535 --> 00:14:31,505 And this would probably kill us if you consumed it. 430 00:14:34,541 --> 00:14:37,211 I'm going to close this bar now, because I'm worried 431 00:14:37,211 --> 00:14:39,046 somebody's going to get sick. 432 00:14:39,046 --> 00:14:41,181 Is that reasonable? 433 00:14:41,181 --> 00:14:42,383 Don't drink any more. 434 00:14:42,383 --> 00:14:43,450 Let's call it a night. 435 00:14:43,450 --> 00:14:45,152 I got to go to work. 436 00:14:45,152 --> 00:14:46,220 - I am pissed. 437 00:14:46,220 --> 00:14:47,221 I'm very pissed. 438 00:14:47,221 --> 00:14:48,822 I'm pissed. 439 00:14:48,822 --> 00:14:51,091 I'm disappointed because my kitchen is disgusting. 440 00:14:51,091 --> 00:14:53,027 Oh, my God! 441 00:14:53,027 --> 00:14:53,861 Oh! 442 00:14:53,861 --> 00:14:55,296 I can't. 443 00:14:55,296 --> 00:14:57,831 And it was so [bleep] embarrassing. 444 00:14:57,831 --> 00:14:59,099 - Jesus Christ. 445 00:14:59,099 --> 00:15:00,134 It's terrible. 446 00:15:00,134 --> 00:15:01,936 - He's my kitchen manager, 447 00:15:01,936 --> 00:15:04,405 and I pay him a lot of money to do apparently [bleep] nothing. 448 00:15:04,405 --> 00:15:05,839 What can I do to help? 449 00:15:05,839 --> 00:15:07,441 Obviously, this is disgusting, and he's 450 00:15:07,441 --> 00:15:09,443 not going to help us unless we get this part [bleep] cleaned. 451 00:15:09,443 --> 00:15:14,281 I do want to believe in Julio, but if he doesn't do a 360 452 00:15:14,281 --> 00:15:17,785 in about five seconds, then I'm done with Julio completely. 453 00:15:20,554 --> 00:15:23,490 [music playing] 454 00:15:30,164 --> 00:15:33,133 - Last night was very upsetting. 455 00:15:33,133 --> 00:15:37,938 And that kitchen was disgusting, and Julio didn't give a damn. 456 00:15:37,938 --> 00:15:40,641 Well, the good news is the kitchen is clean. 457 00:15:40,641 --> 00:15:42,142 Come on over, everybody. 458 00:15:42,142 --> 00:15:45,346 The bad news, Natalie is in debt $130,000. 459 00:15:45,346 --> 00:15:47,481 She's losing $15,000 a month. 460 00:15:47,481 --> 00:15:50,217 She needs to stop being a dummy and start 461 00:15:50,217 --> 00:15:52,886 being a smart businesswoman. 462 00:15:52,886 --> 00:15:55,289 I started a little loud last night. 463 00:15:55,289 --> 00:15:56,123 Come here, Natalie. 464 00:15:59,093 --> 00:16:02,463 I want you to understand how severe this situation is 465 00:16:02,463 --> 00:16:03,897 for her. 466 00:16:03,897 --> 00:16:06,333 How much money are you losing a month? 467 00:16:06,333 --> 00:16:09,136 - Between $15,000 and $18,000. 468 00:16:09,136 --> 00:16:12,573 JON TAFFER: Between $15,000 and $18,000. 469 00:16:12,573 --> 00:16:14,241 And how far in debt are you? 470 00:16:14,241 --> 00:16:17,144 - About $150,000. 471 00:16:18,145 --> 00:16:20,147 - If you close this bar tomorrow, 472 00:16:20,147 --> 00:16:21,648 you take that debt with you, don't you? 473 00:16:21,648 --> 00:16:22,650 - 100%. 474 00:16:22,650 --> 00:16:24,451 - Imagine the pressure. 475 00:16:24,451 --> 00:16:26,954 How many years have you been here? 476 00:16:26,954 --> 00:16:28,489 NATALIE: Total Skip and Jan's, 28. 477 00:16:28,489 --> 00:16:29,556 - This is your life. 478 00:16:29,556 --> 00:16:31,025 - I know. 479 00:16:31,025 --> 00:16:32,993 - Think of the situation that she is in. 480 00:16:32,993 --> 00:16:35,963 She's losing $15,000 to $18,000 a month. 481 00:16:35,963 --> 00:16:36,964 She can't pay her bills. 482 00:16:36,964 --> 00:16:38,365 She's struggling to survive. 483 00:16:38,365 --> 00:16:40,367 She's losing more and more every month. 484 00:16:40,367 --> 00:16:42,403 The business is turning into a shithole. 485 00:16:42,403 --> 00:16:45,639 And there's only one way I can dig her out. 486 00:16:45,639 --> 00:16:48,342 That's with you. 487 00:16:48,342 --> 00:16:50,077 I'm looking at your face, Kaycie. 488 00:16:50,077 --> 00:16:52,179 Can you imagine what your mom's going through every day? 489 00:16:52,179 --> 00:16:53,580 - I've lived it with her. 490 00:16:53,580 --> 00:16:56,016 - And then, Julio, I walk into a kitchen 491 00:16:56,016 --> 00:16:57,451 last night, knowing her situation, 492 00:16:57,451 --> 00:17:00,000 and I see a cook who doesn't care, in a filthy place, 493 00:17:00,000 --> 00:17:01,155 and I see a cook who doesn't care, in a filthy place, 494 00:17:01,155 --> 00:17:03,223 and she's losing more and more every day. 495 00:17:03,223 --> 00:17:04,625 Can you understand why I got angry? 496 00:17:04,625 --> 00:17:06,026 - I understand, sir. 497 00:17:06,026 --> 00:17:09,196 - I'm fighting for her life for her. 498 00:17:09,196 --> 00:17:11,965 And, Natalie, come on, the blame is on you too. 499 00:17:11,965 --> 00:17:14,368 You didn't set him up for success either. 500 00:17:14,368 --> 00:17:16,603 Thank you. 501 00:17:16,603 --> 00:17:19,139 How did those numbers make you feel, Kaycie? 502 00:17:19,139 --> 00:17:20,274 - Like shit. 503 00:17:20,274 --> 00:17:21,675 It hurts to see. 504 00:17:21,675 --> 00:17:23,977 My mom struggled with this business my entire life. 505 00:17:23,977 --> 00:17:26,680 Whether it's finances, or hearing her cry on the phone 506 00:17:26,680 --> 00:17:28,449 in the middle of the night trying to keep 507 00:17:28,449 --> 00:17:30,451 the electricity on, it's hard. 508 00:17:34,121 --> 00:17:36,156 - How do you feel when I say this? 509 00:17:36,156 --> 00:17:37,558 - It's sad. 510 00:17:37,558 --> 00:17:39,193 JON TAFFER: You feel you want to fix it, don't you? 511 00:17:39,193 --> 00:17:40,594 - Yeah. I feel guilty. 512 00:17:40,594 --> 00:17:42,629 JON TAFFER: She doesn't deserve this, does she? 513 00:17:42,629 --> 00:17:43,730 - No. 514 00:17:43,730 --> 00:17:44,731 - How do you feel, Melissa? 515 00:17:44,731 --> 00:17:46,033 - I feel awful. 516 00:17:46,033 --> 00:17:47,668 Like, I'm sorry, Natalie. 517 00:17:47,668 --> 00:17:50,170 She knows that I love her, and that, of course, I would-- 518 00:17:50,170 --> 00:17:52,306 - If you love her, fight for her. 519 00:17:52,306 --> 00:17:53,740 Don't bankrupt her. 520 00:17:53,740 --> 00:17:56,076 Because if we don't respect the business 521 00:17:56,076 --> 00:17:59,279 and respect her wallet and her standards, 522 00:17:59,279 --> 00:18:03,450 then you can't be here, right? 523 00:18:03,450 --> 00:18:04,751 There's a couple of things that I 524 00:18:04,751 --> 00:18:06,286 want to show you guys that is very, very 525 00:18:06,286 --> 00:18:07,421 important that we talk about. 526 00:18:07,421 --> 00:18:08,455 OK, let me get my experts in here. 527 00:18:08,455 --> 00:18:09,323 Let's do this. 528 00:18:12,092 --> 00:18:15,262 NARRATOR: For the bar, Jon brings in Tassia Lacerda. 529 00:18:15,262 --> 00:18:18,298 With 20 years experience in the food and beverage industry 530 00:18:18,298 --> 00:18:21,068 and owner of Creme De La Creme Mobile Bartenders, 531 00:18:21,068 --> 00:18:24,104 Tassia specializes in high-profit social media 532 00:18:24,104 --> 00:18:25,739 buzzworthy cocktail programs and training. 533 00:18:25,739 --> 00:18:27,641 - These are two great experts. 534 00:18:27,641 --> 00:18:29,543 Tassia is a great mixologist. 535 00:18:29,543 --> 00:18:31,578 Jason owns five restaurants in Boston. 536 00:18:31,578 --> 00:18:34,448 But we looked at the prices of all the competitive bars 537 00:18:34,448 --> 00:18:36,717 and restaurants, and we found that your prices are 538 00:18:36,717 --> 00:18:39,453 40% below all the competition. 539 00:18:39,453 --> 00:18:40,754 Did you know that? (ON) NATALIE: No. 540 00:18:40,754 --> 00:18:42,422 We actually just raised our menu prices, 541 00:18:42,422 --> 00:18:43,624 so that's pretty embarrassing. 542 00:18:43,624 --> 00:18:46,226 - Do you know what your food cost is? 543 00:18:46,226 --> 00:18:48,662 - It's about 30%, last time I talked to Zadoc. 544 00:18:48,662 --> 00:18:50,430 - No. 545 00:18:50,430 --> 00:18:52,065 I asked Jason, who's one of the best chefs in the country, 546 00:18:52,065 --> 00:18:53,500 to run the numbers for me. 547 00:18:53,500 --> 00:18:55,169 So tell her what you did. 548 00:18:55,169 --> 00:18:57,271 - So every time you sell a burger, 549 00:18:57,271 --> 00:18:58,672 you lose $2.50. 550 00:18:58,672 --> 00:19:02,342 Every single time you sell wings, you lose $1.50. 551 00:19:02,342 --> 00:19:04,678 So I pulled the numbers from January 1 till now. 552 00:19:04,678 --> 00:19:09,116 You've lost over $10,000 just in burgers and wings. 553 00:19:09,116 --> 00:19:11,485 Didn't even get to the rest of the menu. 554 00:19:11,485 --> 00:19:13,120 - Can I see Partender? 555 00:19:13,120 --> 00:19:14,655 You might want to put your seat belt on. 556 00:19:14,655 --> 00:19:18,125 This is Partender, a program and a system that we use. 557 00:19:18,125 --> 00:19:20,394 We come in here and we weigh every liquor 558 00:19:20,394 --> 00:19:23,530 bottle in the building, then we let you operate for a few days. 559 00:19:23,530 --> 00:19:26,166 Then we come back and we weigh everything in the building 560 00:19:26,166 --> 00:19:27,601 and then look at the cash register, 561 00:19:27,601 --> 00:19:29,503 see how many ounces you should have sold, 562 00:19:29,503 --> 00:19:31,538 how many ounces you did sell. 563 00:19:31,538 --> 00:19:33,707 Over the past several days, you guys poured 564 00:19:33,707 --> 00:19:36,743 $15,800 worth of alcohol. 565 00:19:36,743 --> 00:19:41,815 You took in only $12,300. 566 00:19:41,815 --> 00:19:47,054 Over those three to four days, you lost $3,500. 567 00:19:48,522 --> 00:19:51,191 OK, now, put your seat belt on. 568 00:19:51,191 --> 00:19:53,193 Kaycie, how much was it in a month? 569 00:19:53,193 --> 00:19:55,162 - $26,000. 570 00:19:56,163 --> 00:19:58,065 - How much is it in a year, Natalie? 571 00:19:59,633 --> 00:20:04,671 - $312,000. 572 00:20:04,671 --> 00:20:06,306 - That's just alcohol. 573 00:20:06,306 --> 00:20:07,874 - Wow. 574 00:20:07,874 --> 00:20:12,312 - You guys poured her life down the drain. 575 00:20:12,312 --> 00:20:13,747 So you're making your tip because you 576 00:20:13,747 --> 00:20:16,483 over pour, and she pays the $15,000 577 00:20:16,483 --> 00:20:18,285 at the end of the month. 578 00:20:18,285 --> 00:20:19,219 You [bleep] her. 579 00:20:26,260 --> 00:20:27,428 That's just alcohol. 580 00:20:27,428 --> 00:20:28,629 So you're making your tip because you 581 00:20:28,629 --> 00:20:31,399 over pour, and she pays the $15,000 582 00:20:31,399 --> 00:20:33,134 at the end of the month. 583 00:20:33,134 --> 00:20:35,069 You [bleep] her. 584 00:20:35,403 --> 00:20:37,605 - When I saw the numbers showing that I was 585 00:20:37,605 --> 00:20:40,875 losing $312,000 a year, it literally 586 00:20:40,875 --> 00:20:43,144 felt like my heart stopped. 587 00:20:43,144 --> 00:20:43,811 (EMOTIONALLY) Sorry. 588 00:20:49,784 --> 00:20:51,652 - There's nothing that you're 589 00:20:51,652 --> 00:20:53,354 doing that makes money. 590 00:20:53,354 --> 00:20:54,855 - I need you to help me, Jon. 591 00:20:54,855 --> 00:20:56,290 Can you fix it? 592 00:20:56,290 --> 00:20:57,658 Because I feel like I kind of screwed 593 00:20:57,658 --> 00:20:59,660 myself and I need to unscrew myself real quick. 594 00:20:59,660 --> 00:21:01,228 - I can fix the bar. 595 00:21:01,228 --> 00:21:02,797 The question is, can I fix you? 596 00:21:02,797 --> 00:21:04,432 - 100%. I'm ready. 597 00:21:04,432 --> 00:21:05,433 - Guys, are you ready? 598 00:21:05,433 --> 00:21:06,701 All right, let's go to work. 599 00:21:06,701 --> 00:21:09,637 [music playing] 600 00:21:19,714 --> 00:21:21,415 - As we all know, 601 00:21:21,415 --> 00:21:23,818 overpouring has been a really big issue for the bar. 602 00:21:23,818 --> 00:21:25,419 So we're going to work on that. 603 00:21:25,419 --> 00:21:26,754 And for me to be able to help, I need to see where 604 00:21:26,754 --> 00:21:28,289 your bartending skills stand. 605 00:21:28,289 --> 00:21:30,424 So, Kenzie, make me an old fashioned, please. 606 00:21:32,860 --> 00:21:33,694 Do what you can do. 607 00:21:33,694 --> 00:21:34,528 Let's see. 608 00:21:38,199 --> 00:21:39,166 - Um. 609 00:21:58,953 --> 00:22:00,254 - Set? 610 00:22:00,254 --> 00:22:00,888 Taste it. 611 00:22:05,259 --> 00:22:06,160 - What the-- 612 00:22:07,528 --> 00:22:08,863 that's straight bourbon. (ON) TASSIA LACERDA: Oh, yeah. 613 00:22:08,863 --> 00:22:09,764 Oh, yeah. 614 00:22:09,764 --> 00:22:10,765 All right. 615 00:22:10,765 --> 00:22:11,599 Take a taste. 616 00:22:11,599 --> 00:22:13,734 - No-- oh, no. 617 00:22:13,734 --> 00:22:15,169 NATALIE: Grow some hair on her chest right now. 618 00:22:16,237 --> 00:22:17,705 - I'm so embarrassed. 619 00:22:17,705 --> 00:22:18,639 - Oh, god. 620 00:22:18,639 --> 00:22:19,740 Help. 621 00:22:19,740 --> 00:22:21,409 - It's OK. [sobbing] 622 00:22:21,409 --> 00:22:23,711 - You did really good for not knowing it. 623 00:22:23,711 --> 00:22:25,746 - I'm past the point of overwhelmed, 624 00:22:25,746 --> 00:22:28,516 just seeing how naive I am to all this bartending. 625 00:22:28,516 --> 00:22:30,518 - It's actually a really good 626 00:22:30,518 --> 00:22:32,620 sign that you care this much. 627 00:22:32,620 --> 00:22:33,954 So don't be so hard on yourself. 628 00:22:33,954 --> 00:22:36,657 - There's a lot more for me to learn, 629 00:22:36,657 --> 00:22:38,025 so it's only up from here. 630 00:22:38,025 --> 00:22:39,627 - All right, ladies, 631 00:22:39,627 --> 00:22:41,395 we'll work on your guys's count for a Long Island, 632 00:22:41,395 --> 00:22:42,997 making sure we don't over pour. 633 00:22:42,997 --> 00:22:44,765 It's a high-ticket item. 634 00:22:44,765 --> 00:22:46,667 It's got a lot of liquor in it, so we can have a high price 635 00:22:46,667 --> 00:22:48,803 point on it, and it's super easy to bang it out really quickly 636 00:22:48,803 --> 00:22:50,504 and get it to your guest. 637 00:22:50,504 --> 00:22:53,741 1 ounce of sweet sour mix, do an ounce of triple sec. 638 00:22:53,741 --> 00:22:55,576 Equal pours of all the other spirits-- 639 00:22:55,576 --> 00:22:57,812 tequila and gin, rum and vodka. 640 00:22:57,812 --> 00:23:00,714 We're going to add ice after everything is in the cup. 641 00:23:00,714 --> 00:23:01,916 Top it with cola. 642 00:23:01,916 --> 00:23:03,684 Carbonated things always go in last. 643 00:23:03,684 --> 00:23:05,019 Garnish. 644 00:23:05,019 --> 00:23:07,755 There you have it, your Long Island iced tea. 645 00:23:07,755 --> 00:23:09,723 I'm sure everyone's had a Long Island before. 646 00:23:09,723 --> 00:23:11,659 - That is probably one of the best 647 00:23:11,659 --> 00:23:13,027 Long Island's I've ever had. (ON) TASSIA LACERDA: Awesome. 648 00:23:13,027 --> 00:23:14,028 All right, stress test tonight. 649 00:23:14,028 --> 00:23:15,229 Let's kill it. 650 00:23:15,763 --> 00:23:17,598 JASON SANTOS: I got to be honest, 651 00:23:17,598 --> 00:23:20,468 I saw a kitchen last night, top three gnarliest kitchens I've 652 00:23:20,468 --> 00:23:22,937 ever been in my 30-year career. 653 00:23:22,937 --> 00:23:25,339 Julio, you can't be OK with that. 654 00:23:25,339 --> 00:23:27,341 Guys, like, I mean, it's crazy. 655 00:23:27,341 --> 00:23:29,944 So this is the beginning of a new start, OK? 656 00:23:29,944 --> 00:23:31,612 Right now. 657 00:23:31,612 --> 00:23:33,714 We are going to make money once and [bleep] for all. 658 00:23:33,714 --> 00:23:35,449 So the first dish I'm going to show you 659 00:23:35,449 --> 00:23:37,618 is a spicy Sonoran burger, OK? 660 00:23:37,618 --> 00:23:39,887 Salt and pepper on the griddle. 661 00:23:39,887 --> 00:23:42,957 A little bit of lime mayo there, caramelized onions. 662 00:23:42,957 --> 00:23:44,725 Top it with a bacon jam. 663 00:23:44,725 --> 00:23:46,961 And then I have, basically, a pineapple salsa. 664 00:23:46,961 --> 00:23:49,597 Very spicy, so we're just going to use a little bit on top. 665 00:23:49,597 --> 00:23:51,966 We're going to garnish it with a little fresh cilantro, 666 00:23:51,966 --> 00:23:53,467 some French fries. 667 00:23:53,467 --> 00:23:54,368 Take a bite. 668 00:23:54,368 --> 00:23:55,002 Tell me what you think. 669 00:23:55,870 --> 00:23:57,738 - So good. (ON) KAYCIE: Really good. 670 00:23:57,738 --> 00:23:59,073 - And not only do 671 00:23:59,073 --> 00:24:01,108 we have delicious, fresh, beautiful burger, 672 00:24:01,108 --> 00:24:03,544 we're making our cost because we made things. 673 00:24:03,544 --> 00:24:05,079 When you buy this jarred crap, it costs 674 00:24:05,079 --> 00:24:06,413 double the price to make it. 675 00:24:06,413 --> 00:24:08,015 So, Julio, what do you think? 676 00:24:08,015 --> 00:24:09,016 - It's very good. 677 00:24:09,016 --> 00:24:10,017 - Are you a little bit 678 00:24:10,017 --> 00:24:11,819 more excited than yesterday? 679 00:24:11,819 --> 00:24:12,653 - Yes. 680 00:24:12,653 --> 00:24:13,487 - Yeah. 681 00:24:14,588 --> 00:24:15,956 - All right, guys, 682 00:24:15,956 --> 00:24:17,691 so stress test is tonight. 683 00:24:17,691 --> 00:24:19,793 Let's get set up, game face on, and let's get going, OK? 684 00:24:19,793 --> 00:24:20,961 - Thank you, Jason. 685 00:24:20,961 --> 00:24:21,929 - Thank you. 686 00:24:28,502 --> 00:24:30,771 - So we saw in the Partender report 687 00:24:30,771 --> 00:24:34,141 that Natalie lost $300,000 because of pouring. 688 00:24:34,141 --> 00:24:36,710 So every time we dump stuff down the drain, 689 00:24:36,710 --> 00:24:38,379 throw out food, make a mistake, I'm 690 00:24:38,379 --> 00:24:39,780 dropping one of these bills. 691 00:24:39,780 --> 00:24:41,982 So this is how we'll measure our success tonight. 692 00:24:41,982 --> 00:24:43,584 All right, you guys, let's go to it. 693 00:24:43,584 --> 00:24:46,554 - All right, that's good. 694 00:24:46,554 --> 00:24:48,455 - All right, guys. 695 00:24:48,455 --> 00:24:49,356 Welcome in. 696 00:24:52,693 --> 00:24:53,327 Hello, hello. 697 00:24:54,895 --> 00:24:56,630 - All right, here we go. 698 00:24:56,630 --> 00:24:57,831 - Hi, guys. 699 00:24:57,831 --> 00:24:59,767 - This is our menu for the evening. 700 00:24:59,767 --> 00:25:00,834 Three Long Islands. 701 00:25:00,834 --> 00:25:01,769 Four Long Islands. 702 00:25:01,769 --> 00:25:02,903 How about you guys? 703 00:25:02,903 --> 00:25:04,038 CUSTOMER: I want a Long Island. 704 00:25:04,038 --> 00:25:05,439 - You want to do our Long Island? 705 00:25:05,439 --> 00:25:06,407 - You're going to get a lot of tickets. 706 00:25:06,407 --> 00:25:07,675 Just keep your composure. 707 00:25:07,675 --> 00:25:11,412 - Do you have provolone for the Philly? 708 00:25:11,412 --> 00:25:12,413 - Frozen 709 00:25:12,413 --> 00:25:14,181 - You freeze the cheese, dude? 710 00:25:14,181 --> 00:25:15,649 - Do you have a cell phone with you? 711 00:25:15,649 --> 00:25:16,917 - I do. 712 00:25:16,917 --> 00:25:18,652 - Can you put your stopwatch on for me? 713 00:25:18,652 --> 00:25:20,000 I want to see how long it takes you guys to get a drink. 714 00:25:20,000 --> 00:25:20,454 I want to see how long it takes you guys to get a drink. 715 00:25:20,454 --> 00:25:21,956 - Yes, sir. 716 00:25:21,956 --> 00:25:23,457 - Oh, biscuits. 717 00:25:23,457 --> 00:25:24,925 - Have you guys gotten any orders yet? 718 00:25:24,925 --> 00:25:26,694 - Nope. (ON) NATALIE: Oh, my God. 719 00:25:26,694 --> 00:25:28,529 - All right, ladies, 80% 720 00:25:28,529 --> 00:25:29,797 of the bar still has no drinks. 721 00:25:29,797 --> 00:25:32,566 - Well, 100% of this well is filled up. 722 00:25:32,566 --> 00:25:33,601 - Whatever drink this 723 00:25:33,601 --> 00:25:34,802 is for, it's not going to work. 724 00:25:34,802 --> 00:25:36,136 It's full of water now. (ON) KENZIE: No. 725 00:25:36,136 --> 00:25:37,504 I literally don't know how to make anything. 726 00:25:37,504 --> 00:25:38,172 I'm freaking out. 727 00:25:38,172 --> 00:25:39,940 - The waitresses 728 00:25:39,940 --> 00:25:41,875 are going around taking orders and then coming behind the bar, 729 00:25:41,875 --> 00:25:43,210 having to make their own drinks. 730 00:25:43,210 --> 00:25:45,746 - Natalie, we have four bartenders back here. 731 00:25:45,746 --> 00:25:46,880 It's a complete mess. 732 00:25:46,880 --> 00:25:48,082 And we don't have any food orders 733 00:25:48,082 --> 00:25:49,650 coming in from the tables. 734 00:25:49,650 --> 00:25:51,085 Does that make sense? (ON) NATALIE: Melissa. 735 00:25:51,085 --> 00:25:52,219 - Yes? 736 00:25:52,219 --> 00:25:53,687 - You're going to be the bartender. 737 00:25:53,687 --> 00:25:54,989 Kyerstin, you're in the well. Period. 738 00:25:54,989 --> 00:25:55,956 End of conversation. 739 00:25:55,956 --> 00:25:57,758 - This represents all 740 00:25:57,758 --> 00:26:03,130 the money Natalie has lost in this bar this year. $300,000. 741 00:26:03,130 --> 00:26:06,100 So every time these bartenders in the kitchen makes a mistake, 742 00:26:06,100 --> 00:26:08,769 I'm going to throw some of this money down on this table, 743 00:26:08,769 --> 00:26:10,671 and I'm going to keep throwing the dollars 744 00:26:10,671 --> 00:26:12,840 until we get this right, OK? 745 00:26:12,840 --> 00:26:14,174 Thank you. 746 00:26:14,174 --> 00:26:15,175 Let's do this. (ON) TASSIA LACERDA: Triple sec. 747 00:26:15,175 --> 00:26:15,809 Stop. (ON) KYERSTIN: Oh. 748 00:26:15,809 --> 00:26:16,677 Shit. 749 00:26:16,677 --> 00:26:17,344 [bleep]. 750 00:26:18,646 --> 00:26:20,648 - You have to start over now. 751 00:26:20,648 --> 00:26:22,216 - Hey, girls, I mean, 752 00:26:22,216 --> 00:26:24,518 we're going to have to make them good versus too many, OK? 753 00:26:24,518 --> 00:26:25,986 So I'm just going to make them right, 754 00:26:25,986 --> 00:26:27,855 and you guys are going to get them when you get them. 755 00:26:27,855 --> 00:26:28,989 - Order of wings. 756 00:26:32,559 --> 00:26:34,061 - Guys, if I were you, 757 00:26:34,061 --> 00:26:35,729 I would just try to do ticket by ticket. 758 00:26:35,729 --> 00:26:37,064 It's already like, a mess out here, 759 00:26:37,064 --> 00:26:39,099 and we haven't even done anything. 760 00:26:39,099 --> 00:26:40,267 [glass shattering] 761 00:26:40,267 --> 00:26:41,268 - Oh, shit. (ON) KYERSTIN: It's OK. 762 00:26:41,268 --> 00:26:42,136 - Sorry. 763 00:26:42,136 --> 00:26:43,937 Sorry. [bleep] 764 00:26:43,937 --> 00:26:44,672 - Tastes like shit. 765 00:26:44,672 --> 00:26:45,272 - Does it? 766 00:26:45,272 --> 00:26:46,206 - Yeah, do it again. 767 00:26:49,276 --> 00:26:50,444 Too heavy on the vermouth. 768 00:26:51,011 --> 00:26:52,780 - OK, who's gotten drinks? 769 00:26:52,780 --> 00:26:54,048 You guys have. 770 00:26:54,048 --> 00:26:56,517 I should ask, who hasn't gotten drinks? 771 00:26:56,517 --> 00:26:57,785 Look at this, guys. 772 00:26:57,785 --> 00:26:59,086 Come on, we got to move faster. 773 00:26:59,086 --> 00:27:01,188 We got to get some organization here. 774 00:27:01,188 --> 00:27:02,656 - There's food up and no tickets. 775 00:27:02,656 --> 00:27:04,725 - Julio, where are the tickets for this? 776 00:27:08,696 --> 00:27:10,698 OK, I'm going to take this one. 777 00:27:10,698 --> 00:27:12,700 - One plate at a time? 778 00:27:12,700 --> 00:27:13,567 - When they sit like this, 779 00:27:13,567 --> 00:27:14,201 I have to dump it. 780 00:27:14,201 --> 00:27:15,669 Too long. 781 00:27:15,669 --> 00:27:16,670 JON TAFFER: So you got none of your drinks? 782 00:27:16,670 --> 00:27:17,971 So you didn't order a drink? 783 00:27:17,971 --> 00:27:19,273 - I didn't even order a drink and I got one. 784 00:27:19,273 --> 00:27:20,607 - You see, you made a mistake. 785 00:27:20,607 --> 00:27:21,809 You shouldn't have ordered a drink. 786 00:27:21,809 --> 00:27:23,243 You'd have one right now. 787 00:27:23,243 --> 00:27:26,013 How do we run a business like this that not one 788 00:27:26,013 --> 00:27:28,048 table got everything they need? 789 00:27:28,048 --> 00:27:29,983 Make sure that the tickets come out whole. 790 00:27:29,983 --> 00:27:30,984 Fix this. 791 00:27:32,052 --> 00:27:34,088 There's not one system, one procedure, one recipe. 792 00:27:34,088 --> 00:27:36,156 There is nothing that anybody can rely 793 00:27:36,156 --> 00:27:37,891 on to get anything done at all. 794 00:27:37,891 --> 00:27:40,060 22 minutes you've been sitting here, 795 00:27:40,060 --> 00:27:41,328 and that's when you ordered. 796 00:27:41,328 --> 00:27:43,330 So we're losing money by the minute 797 00:27:43,330 --> 00:27:44,798 because they're not thinking. 798 00:27:44,798 --> 00:27:45,933 They're not planning. 799 00:27:45,933 --> 00:27:47,534 And Natalie's not being a leader. 800 00:27:50,137 --> 00:27:51,872 - I've never heard such 801 00:27:51,872 --> 00:27:53,140 a quiet kitchen in my life. 802 00:27:53,140 --> 00:27:54,041 - What's going on? 803 00:27:54,041 --> 00:27:55,576 - Nothing. 804 00:27:55,576 --> 00:27:56,276 They're just-- they're working over each other. 805 00:27:56,276 --> 00:27:57,711 There's nobody talking. 806 00:27:57,711 --> 00:27:59,046 We got sandwiches up, no French fries. 807 00:27:59,046 --> 00:28:00,948 It's silent in this kitchen, and there should 808 00:28:00,948 --> 00:28:02,816 be so much more communication. 809 00:28:02,816 --> 00:28:04,685 - So he's working and Julio stands and watches? 810 00:28:04,685 --> 00:28:05,586 - Stands there. Yeah. 811 00:28:05,586 --> 00:28:06,920 It's like, just useless. 812 00:28:06,920 --> 00:28:09,223 - So you guys having a problem communicating? 813 00:28:09,223 --> 00:28:10,124 - Yeah. 814 00:28:10,124 --> 00:28:11,925 He doesn't talk. 815 00:28:11,925 --> 00:28:14,128 I'm not going to waste my time trying to talk to him. 816 00:28:14,128 --> 00:28:15,729 He's not going to respond to me ever. 817 00:28:15,729 --> 00:28:17,898 - This is instrumental to the problem. 818 00:28:17,898 --> 00:28:20,667 - Yeah, I mean, it just doesn't make sense. 819 00:28:20,667 --> 00:28:21,869 - He has to go. 820 00:28:21,869 --> 00:28:23,670 - 100%. 821 00:28:23,670 --> 00:28:24,738 - I'm waiting on all my drinks. 822 00:28:24,738 --> 00:28:26,106 There's nothing I can do. 823 00:28:26,106 --> 00:28:27,241 - Nobody knows how to make the flower drinks? 824 00:28:27,241 --> 00:28:28,208 Like, this isn't coming out right. 825 00:28:28,208 --> 00:28:28,909 - I've literally been 826 00:28:28,909 --> 00:28:29,743 asking for the last 10 minutes. 827 00:28:29,743 --> 00:28:31,044 - I'm making them right this minute. 828 00:28:31,044 --> 00:28:31,645 Like, I'm trying. 829 00:28:31,645 --> 00:28:32,146 - What is the holdup? 830 00:28:32,146 --> 00:28:33,013 What is going on? 831 00:28:33,013 --> 00:28:33,714 - Because they're dumping our drinks 832 00:28:33,714 --> 00:28:35,048 out if our pours aren't right. 833 00:28:36,850 --> 00:28:38,752 - Well, then, why aren't you pouring them right? 834 00:28:38,752 --> 00:28:40,320 - Table 5, four people. 835 00:28:40,320 --> 00:28:41,889 - Because we're trying 836 00:28:41,889 --> 00:28:43,724 to make 10 drinks at once. 837 00:28:43,724 --> 00:28:45,192 - Table 3, four people. 838 00:28:45,192 --> 00:28:47,127 - Slow down and do it one at a time. 839 00:28:47,127 --> 00:28:48,162 - That's what I'm saying, 840 00:28:48,162 --> 00:28:49,196 but then you come up rushing us. 841 00:28:49,196 --> 00:28:51,198 - That table, five people. 842 00:28:51,198 --> 00:28:52,766 - If I need another bartender, I'll get one 843 00:28:52,766 --> 00:28:54,168 and you don't have to do it anymore. 844 00:29:01,233 --> 00:29:02,768 - Then slow down and do it one at a time. 845 00:29:02,768 --> 00:29:03,802 - That's what I'm saying, 846 00:29:03,802 --> 00:29:05,104 but then you come up rushing us. 847 00:29:05,104 --> 00:29:07,239 - If I need another bartender, I'll get one 848 00:29:07,239 --> 00:29:09,575 and you don't have to do it anymore. 849 00:29:09,575 --> 00:29:11,643 - Excuse me. (ON) NATALIE: Excuse you. 850 00:29:11,643 --> 00:29:12,811 You have something to say and you can't 851 00:29:12,811 --> 00:29:14,179 do it, Kyerstin, I'll do it. 852 00:29:14,179 --> 00:29:15,714 - I just said, let us get it done 853 00:29:15,714 --> 00:29:16,715 and we'll get it done. 854 00:29:16,715 --> 00:29:17,683 - You need to calm down. 855 00:29:17,683 --> 00:29:18,717 - We will get it done. 856 00:29:18,717 --> 00:29:19,852 - If you can't figure it out, 857 00:29:19,852 --> 00:29:20,853 you're not going to disrespect me. 858 00:29:20,853 --> 00:29:22,087 - OK, that's it. 859 00:29:22,087 --> 00:29:23,589 Frickin' give up, guys. 860 00:29:23,589 --> 00:29:24,990 They can't do this. 861 00:29:24,990 --> 00:29:26,759 Not everybody is going to get their food. 862 00:29:26,759 --> 00:29:28,994 If you do, I'm not sure it's going to be cooked properly. 863 00:29:28,994 --> 00:29:31,730 I don't think you guys are ever going to get all your drinks. 864 00:29:31,730 --> 00:29:33,265 We can't make this work. 865 00:29:33,265 --> 00:29:35,968 So rather than make you sit here for two hours, 866 00:29:35,968 --> 00:29:37,636 I need to go to work. 867 00:29:37,636 --> 00:29:39,638 So I'm going to ask you to finish up what you've got, 868 00:29:39,638 --> 00:29:41,173 and then I'm going to ask everybody 869 00:29:41,173 --> 00:29:43,108 to come back in two nights and we'll 870 00:29:43,108 --> 00:29:44,610 show you how to do it right. 871 00:29:44,610 --> 00:29:46,879 Natalie, apologize. 872 00:29:46,879 --> 00:29:48,714 - I'm sorry. 873 00:29:48,714 --> 00:29:49,815 I'm sorry. 874 00:29:49,815 --> 00:29:50,949 Give us a chance. 875 00:29:50,949 --> 00:29:52,351 We'll be back and we'll be better. 876 00:29:52,351 --> 00:29:54,253 JON TAFFER: Stress test was a failure. 877 00:29:54,253 --> 00:29:56,655 But Natalie showed me that she does have the goods 878 00:29:56,655 --> 00:29:58,056 to run this place effectively. 879 00:29:58,056 --> 00:30:00,025 She held her bartenders accountable. 880 00:30:00,025 --> 00:30:01,693 - This is such a failure. 881 00:30:01,693 --> 00:30:04,096 JON TAFFER: But now, I need her to take the next steps 882 00:30:04,096 --> 00:30:06,765 and get rid of the people here who are holding her back. 883 00:30:06,765 --> 00:30:08,267 - I need to talk to you. 884 00:30:08,267 --> 00:30:10,235 Kaycie, come with me, please. 885 00:30:10,235 --> 00:30:13,138 - Tonight was a complete, total shit show. 886 00:30:13,138 --> 00:30:14,740 - Can Julio be saved? 887 00:30:14,740 --> 00:30:16,041 - No. It's useless. 888 00:30:16,041 --> 00:30:17,009 The guy doesn't talk. 889 00:30:17,009 --> 00:30:17,943 He doesn't work. 890 00:30:17,943 --> 00:30:19,077 He looks the other way. 891 00:30:19,077 --> 00:30:20,379 He's absolutely useless, and he's 892 00:30:20,379 --> 00:30:21,747 a detriment to your kitchen. 893 00:30:21,747 --> 00:30:23,115 - I don't want Jason 894 00:30:23,115 --> 00:30:24,850 spending his time on Julio. 895 00:30:24,850 --> 00:30:27,820 I want Jason spending his time on him. 896 00:30:27,820 --> 00:30:29,087 That's where the payoff is. 897 00:30:29,087 --> 00:30:30,789 You with me? 898 00:30:30,789 --> 00:30:32,157 I want him working with you to get the kitchen set up 899 00:30:32,157 --> 00:30:33,358 and the system set up. 900 00:30:33,358 --> 00:30:35,027 That's how I can make you successful. 901 00:30:35,027 --> 00:30:37,129 You leave that cancer in the kitchen, 902 00:30:37,129 --> 00:30:39,932 it'll destroy his opportunity to be successful. 903 00:30:39,932 --> 00:30:41,200 NATALIE: OK. (ON) JON TAFFER: OK? 904 00:30:41,200 --> 00:30:42,434 I'm not doing it for you. 905 00:30:42,434 --> 00:30:44,236 He's not doing it for you. 906 00:30:44,236 --> 00:30:45,671 You're doing it. (ON) NATALIE: OK. 907 00:30:45,671 --> 00:30:46,672 - You're the leader. 908 00:30:46,672 --> 00:30:47,806 - All right. 909 00:30:47,806 --> 00:30:49,174 Julio, do you have anything to say? 910 00:30:49,174 --> 00:30:51,176 - He won't [bleep] talk. 911 00:30:51,176 --> 00:30:52,945 He didn't talk to me that whole time. 912 00:30:52,945 --> 00:30:54,746 - I don't know what happened tonight. 913 00:30:54,746 --> 00:30:57,282 You've been with me a long time, and tonight was a big letdown. 914 00:30:57,282 --> 00:30:58,350 You know that, right? 915 00:30:58,350 --> 00:30:59,852 - No problem. 916 00:30:59,852 --> 00:31:00,752 - OK. 917 00:31:00,752 --> 00:31:01,386 Goodbye. 918 00:31:05,324 --> 00:31:06,658 Do you have anything to say? 919 00:31:10,362 --> 00:31:12,931 I was excited about tonight, and I thought Julio was too. 920 00:31:12,931 --> 00:31:15,801 And then he just absolutely left me hanging. 921 00:31:15,801 --> 00:31:18,003 He didn't say a word for the last couple of days. 922 00:31:18,003 --> 00:31:19,304 Tonight, he couldn't produce. 923 00:31:19,304 --> 00:31:20,973 He just stood there like he's never cooked 924 00:31:20,973 --> 00:31:22,875 before, totally unorganized. 925 00:31:22,875 --> 00:31:24,409 And so I had to let him go. 926 00:31:24,409 --> 00:31:25,811 I didn't have a choice. 927 00:31:25,811 --> 00:31:27,212 And he didn't give two [bleep] shits. 928 00:31:27,212 --> 00:31:29,414 So now I got to figure out how Kaycie 929 00:31:29,414 --> 00:31:31,650 and I are going to make that kitchen do what it needs to do. 930 00:31:32,284 --> 00:31:33,051 - Adios. 931 00:31:35,988 --> 00:31:38,991 [music playing] 932 00:31:45,497 --> 00:31:46,865 - How are we feeling about the way 933 00:31:46,865 --> 00:31:48,066 things went for stress tests? 934 00:31:48,066 --> 00:31:49,935 - The fact that we only had three drinks 935 00:31:49,935 --> 00:31:52,137 and we didn't do better than we did is shocking to me, 936 00:31:52,137 --> 00:31:53,071 because I know that we're better than that. 937 00:31:53,438 --> 00:31:54,373 - Agreed. Agreed. 938 00:31:55,340 --> 00:31:56,909 I noticed last night during the stress test 939 00:31:56,909 --> 00:31:59,111 that servers were actually having 940 00:31:59,111 --> 00:32:01,446 to go to all their tables in a huge establishment, 941 00:32:01,446 --> 00:32:03,515 take orders, then get behind a bar 942 00:32:03,515 --> 00:32:06,084 and fight for space behind one well 943 00:32:06,084 --> 00:32:09,087 with two bartenders that are attending to a humongous bar. 944 00:32:09,087 --> 00:32:12,391 Obviously, having one well for four bartenders to work out of 945 00:32:12,391 --> 00:32:13,292 is not cohesive. 946 00:32:13,292 --> 00:32:14,459 It's not effective. 947 00:32:14,459 --> 00:32:16,962 So today, we have a few more drinks. 948 00:32:16,962 --> 00:32:19,231 And we're going to start with one that's a tequila base. 949 00:32:19,231 --> 00:32:21,500 It's called the Rosado. 950 00:32:21,500 --> 00:32:24,436 In a mixing glass, add an ounce of Twisted Alchemy 951 00:32:24,436 --> 00:32:28,373 grapefruit juice, 3/4 of an ounce of rosemary simple syrup, 952 00:32:28,373 --> 00:32:32,144 half an ounce of Twisted Alchemy lime juice, 953 00:32:32,144 --> 00:32:34,513 and 1.5 ounces of Silver Tequila. 954 00:32:34,513 --> 00:32:37,416 Add our ice. 955 00:32:37,416 --> 00:32:41,954 Shake and strain over fresh ice in a Collins glass. 956 00:32:41,954 --> 00:32:44,356 Garnish with a sugar-coated grapefruit slice 957 00:32:44,356 --> 00:32:47,459 and a fresh rosemary sprig. 958 00:32:47,459 --> 00:32:50,295 This is a Rosado. 959 00:32:50,295 --> 00:32:52,230 Let me know what you think. 960 00:32:52,230 --> 00:32:53,465 - I got a big one. 961 00:32:53,465 --> 00:32:54,466 - It's nice. 962 00:32:54,466 --> 00:32:56,268 - Little twist on a margarita. 963 00:32:56,268 --> 00:32:57,302 Something a little different. (ON) KYERSTIN: Yeah, for sure. 964 00:32:57,302 --> 00:32:59,037 - Fresh ingredients. 965 00:32:59,037 --> 00:33:02,307 - I like the rosemary, little kick to it. 966 00:33:02,307 --> 00:33:04,810 It kind of balanced it out and it was super refreshing. 967 00:33:04,810 --> 00:33:05,877 - All right, team, so now, 968 00:33:05,877 --> 00:33:07,212 it's time to get to work. 969 00:33:07,212 --> 00:33:08,814 I want to have some of you come back here 970 00:33:08,814 --> 00:33:10,148 and make some of these cocktails so we can be ready. 971 00:33:10,148 --> 00:33:11,850 For this menu, Jon and I want to create 972 00:33:11,850 --> 00:33:14,119 something that's going to be appealing to men and women. 973 00:33:14,119 --> 00:33:16,321 We want to keep the sports bar theme and vibe, 974 00:33:16,321 --> 00:33:19,057 but we still want to give women a reason to come into the bar. 975 00:33:19,057 --> 00:33:21,994 We still have a lot of work to do for tomorrow's relaunch, 976 00:33:21,994 --> 00:33:23,428 but I'm feeling really good about it. 977 00:33:23,428 --> 00:33:25,030 How are you feeling? (ON) NATALIE: Great. 978 00:33:25,030 --> 00:33:26,565 - Good stuff. Good work. 979 00:33:26,565 --> 00:33:28,266 - All right, guys, 980 00:33:28,266 --> 00:33:30,135 last night was one of the most stressful stress tests 981 00:33:30,135 --> 00:33:31,970 I've ever had, but you did the right thing. 982 00:33:31,970 --> 00:33:34,106 And I think you're only going to go up from here. 983 00:33:34,106 --> 00:33:36,008 Now, we believe that your menu is far 984 00:33:36,008 --> 00:33:37,609 too big for a place like this. 985 00:33:37,609 --> 00:33:40,178 Like, who's going to come into a billiards hall, have a beer, 986 00:33:40,178 --> 00:33:41,513 and have a BLT? 987 00:33:41,513 --> 00:33:43,215 Nobody. 988 00:33:43,215 --> 00:33:45,617 So what we decided is you sell wings, you sell burgers. 989 00:33:45,617 --> 00:33:47,319 Cost is a big issue in this kitchen, 990 00:33:47,319 --> 00:33:49,254 so we took that all into consideration. 991 00:33:49,254 --> 00:33:51,523 Smaller menu means more volume. 992 00:33:51,523 --> 00:33:53,325 So you're buying at a higher stake 993 00:33:53,325 --> 00:33:55,027 so you can get it for a better price, 994 00:33:55,027 --> 00:33:56,228 and you're going through your inventory quicker. 995 00:33:56,228 --> 00:33:57,000 - OK. 996 00:33:57,000 --> 00:33:57,162 - OK. 997 00:33:57,162 --> 00:33:58,997 - So with that said, 998 00:33:58,997 --> 00:34:01,266 we're going to go into our first dish, a delicious ranch burger. 999 00:34:01,266 --> 00:34:04,036 Salt and pepper right on the griddle, garlic butter 1000 00:34:04,036 --> 00:34:05,037 on the bun. 1001 00:34:05,037 --> 00:34:06,171 Freshly fried potato chips. 1002 00:34:06,171 --> 00:34:07,406 We'll put them on the bottom bun. 1003 00:34:07,406 --> 00:34:09,274 We'll take our burger right here on top. 1004 00:34:09,274 --> 00:34:10,242 Cabbage mix. 1005 00:34:10,242 --> 00:34:11,910 Homemade buttermilk ranch. 1006 00:34:11,910 --> 00:34:13,945 And then, we have this beautiful pepper relish. 1007 00:34:13,945 --> 00:34:16,214 Take our pickle, take our French fries, 1008 00:34:16,214 --> 00:34:19,351 and that is your brand new delicious ranch burger. 1009 00:34:19,351 --> 00:34:21,219 NATALIE: So good. (OFF) KAYCIE: It's really good. 1010 00:34:21,219 --> 00:34:22,254 - And it's special. 1011 00:34:22,254 --> 00:34:23,889 You can't get it anyplace else. 1012 00:34:23,889 --> 00:34:25,624 It's something proprietary to here, something 1013 00:34:25,624 --> 00:34:28,427 to be proud of, something that you guys can build on. 1014 00:34:28,427 --> 00:34:30,062 - I think this will bring customers in. 1015 00:34:30,062 --> 00:34:31,463 They'll like it a lot. (ON) JASON SANTOS: Awesome. 1016 00:34:31,463 --> 00:34:33,098 All right, guys, so relaunch is tomorrow night. 1017 00:34:33,098 --> 00:34:35,000 I know you can do it, man, I know you can. 1018 00:34:35,000 --> 00:34:36,268 But you obviously can't do it alone. 1019 00:34:36,268 --> 00:34:38,036 So you guys need to find some kitchen crew. 1020 00:34:38,036 --> 00:34:40,105 So make some phone calls, get them in here, 1021 00:34:40,105 --> 00:34:41,239 let's get up to speed, OK? 1022 00:34:41,239 --> 00:34:42,441 - Thank you, chef. 1023 00:34:42,441 --> 00:34:43,842 KAYCIE: Thank you, chef. 1024 00:34:44,309 --> 00:34:47,179 [music playing] 1025 00:35:01,193 --> 00:35:04,162 [cheers, applause] 1026 00:35:06,431 --> 00:35:08,166 - Hello. 1027 00:35:08,166 --> 00:35:10,569 What was the name of this bar before? 1028 00:35:10,569 --> 00:35:11,937 - Skip and Jan's. 1029 00:35:11,937 --> 00:35:14,005 - Where's Skip? 1030 00:35:14,005 --> 00:35:16,208 - I have no idea. (ON) JON TAFFER: Where's Jan? 1031 00:35:16,208 --> 00:35:17,342 - I have no idea. 1032 00:35:17,342 --> 00:35:19,044 - Exactly. 1033 00:35:19,044 --> 00:35:20,946 So this bar isn't about them anymore. 1034 00:35:20,946 --> 00:35:21,713 NATALIE: Right. 1035 00:35:21,713 --> 00:35:23,482 - It's about you guys. 1036 00:35:23,482 --> 00:35:27,085 Picking the name of this bar was a very careful thing for me. 1037 00:35:27,085 --> 00:35:29,020 I had to pick a name that represented 1038 00:35:29,020 --> 00:35:31,356 its future, not its past. 1039 00:35:31,356 --> 00:35:33,125 You guys ready to see it? (ON) GROUP: Yes. 1040 00:35:33,125 --> 00:35:34,392 - OK, here we go. 1041 00:35:34,392 --> 00:35:39,197 1, 2, 3. 1042 00:35:39,197 --> 00:35:42,200 [cheers, applause] 1043 00:35:52,144 --> 00:35:55,147 [cheers, applause] 1044 00:35:55,147 --> 00:35:58,116 [music playing] 1045 00:36:08,560 --> 00:36:09,561 - Thank you. 1046 00:36:12,197 --> 00:36:14,266 (SOBBING) I don't even know what to say. 1047 00:36:14,266 --> 00:36:16,068 - That's your future. 1048 00:36:16,068 --> 00:36:18,570 So the perfect name for this bar. 1049 00:36:18,570 --> 00:36:20,138 Do you guys agree? 1050 00:36:20,138 --> 00:36:22,474 [cheers, applause] 1051 00:36:22,474 --> 00:36:27,446 So everybody who drives by, who knows you from 28 years, 1052 00:36:27,446 --> 00:36:29,715 they're going to connect Natalie, aren't they? 1053 00:36:29,715 --> 00:36:32,517 And they're going to come back here because of you. 1054 00:36:35,520 --> 00:36:37,589 This is just tip of the iceberg. 1055 00:36:37,589 --> 00:36:40,025 Wait till you see the inside of your bar. 1056 00:36:40,025 --> 00:36:41,326 You ready? 1057 00:36:41,326 --> 00:36:42,361 Are we ready? (ON) NATALIE: I can't wait! 1058 00:36:42,361 --> 00:36:44,196 - All right, go ahead. 1059 00:36:44,196 --> 00:36:45,964 [chatter] 1060 00:36:49,434 --> 00:36:50,469 - Oh, my God. 1061 00:36:50,469 --> 00:36:51,570 Holy shit. 1062 00:36:51,570 --> 00:36:53,105 - Oh, my God. 1063 00:36:53,105 --> 00:36:56,141 Oh, my God. 1064 00:36:56,141 --> 00:36:58,310 - Holy shit. 1065 00:36:58,310 --> 00:37:01,380 - This is beautiful. 1066 00:37:01,380 --> 00:37:02,748 - Oh, my God! 1067 00:37:02,748 --> 00:37:04,549 All the names I can think of that it would be, 1068 00:37:04,549 --> 00:37:06,284 I never dreamed that. 1069 00:37:06,284 --> 00:37:10,989 To walk into this place, and to see Natalie's back there. 1070 00:37:10,989 --> 00:37:11,757 Look at the lights. 1071 00:37:11,757 --> 00:37:13,058 Look at that. 1072 00:37:13,058 --> 00:37:14,326 KYERSTIN: Is this even Skip's? 1073 00:37:14,326 --> 00:37:15,660 - I know. (ON) KYERSTIN: It's not Skip's. 1074 00:37:15,660 --> 00:37:17,596 - Oh, my God. (ON) KYERSTIN: It's Natalie's. 1075 00:37:17,596 --> 00:37:20,399 - I'm proud of this place right now. 1076 00:37:20,399 --> 00:37:22,634 Jon gave me the fire back that I was missing. 1077 00:37:22,634 --> 00:37:24,403 - Well, what do you think? 1078 00:37:24,403 --> 00:37:25,237 NATALIE: Jon. 1079 00:37:25,237 --> 00:37:26,438 - It's beautiful. 1080 00:37:26,438 --> 00:37:27,706 - Jon, I can't even. 1081 00:37:27,706 --> 00:37:29,641 - So there's a lot to show you. 1082 00:37:29,641 --> 00:37:30,609 Go, grab a seat, guys. 1083 00:37:30,609 --> 00:37:31,576 Let's go through this. 1084 00:37:31,576 --> 00:37:32,778 - Oh, my God. 1085 00:37:32,778 --> 00:37:34,179 - We got to have a great bar 1086 00:37:34,179 --> 00:37:35,747 for this all to work, so it starts 1087 00:37:35,747 --> 00:37:37,282 with a whole other workstation. 1088 00:37:37,282 --> 00:37:39,518 Two solid workstations now. 1089 00:37:39,518 --> 00:37:42,087 So we've doubled your production ability. 1090 00:37:42,087 --> 00:37:44,322 Next, I wanted our transactions to be 1091 00:37:44,322 --> 00:37:46,324 better and faster, so I got you the best 1092 00:37:46,324 --> 00:37:47,492 POS system in the world. 1093 00:37:47,492 --> 00:37:48,760 Brand new SkyTab. 1094 00:37:48,760 --> 00:37:52,097 So SkyTab makes your transactions faster. 1095 00:37:52,097 --> 00:37:54,399 You can take orders anywhere with this. 1096 00:37:54,399 --> 00:37:56,501 Next, remember this? 1097 00:37:56,501 --> 00:37:58,537 Remember those terrible numbers we looked at? 1098 00:37:58,537 --> 00:38:00,806 So I got you a subscription to Partender. 1099 00:38:00,806 --> 00:38:03,241 If the costs are high, talk to them. 1100 00:38:03,241 --> 00:38:04,543 They'll fix it. 1101 00:38:04,543 --> 00:38:07,446 Next, I got barproducts.com to give you guys 1102 00:38:07,446 --> 00:38:11,149 all new caddies, glassware, mixing cups, strainers, all the 1103 00:38:11,149 --> 00:38:13,084 tools we need to be successful. 1104 00:38:13,084 --> 00:38:14,553 NATALIE: So awesome. 1105 00:38:14,553 --> 00:38:16,388 JON TAFFER: Anything you want to say to your team? 1106 00:38:16,388 --> 00:38:18,223 - I'm so proud of all you guys. 1107 00:38:18,223 --> 00:38:20,392 And, Jon, from the bottom of my heart, thank you. 1108 00:38:20,392 --> 00:38:21,393 JON TAFFER: You're welcome. 1109 00:38:21,393 --> 00:38:22,360 - I really think you've 1110 00:38:22,360 --> 00:38:23,128 changed all of our lives. 1111 00:38:23,128 --> 00:38:24,229 I appreciate it. 1112 00:38:24,229 --> 00:38:24,763 JON TAFFER: You deserve this. 1113 00:38:24,763 --> 00:38:25,764 - Thank you. 1114 00:38:25,764 --> 00:38:27,432 - Make this bar the joy 1115 00:38:27,432 --> 00:38:28,300 that you wanted it to be, OK? (OFF) NATALIE: I will. 1116 00:38:28,300 --> 00:38:29,634 - All right, guys. 1117 00:38:29,634 --> 00:38:30,635 We got about 60 people out there, all right? 1118 00:38:30,635 --> 00:38:32,170 We got a kitchen to set up. 1119 00:38:32,170 --> 00:38:33,638 We got a bar to set up, some uniforms to put on. 1120 00:38:33,638 --> 00:38:35,240 Let's go to work. (ON) NATALIE: All right. 1121 00:38:35,240 --> 00:38:36,074 Thank you. 1122 00:38:40,078 --> 00:38:43,448 All right, everybody. 1123 00:38:43,448 --> 00:38:45,550 Welcome to Natalie's. 1124 00:38:45,550 --> 00:38:47,385 - Hi, how are you doing. 1125 00:38:47,385 --> 00:38:49,488 Good to see you. 1126 00:38:49,488 --> 00:38:50,689 - How are you? 1127 00:38:50,689 --> 00:38:52,090 - Are you guys interested in any drinks 1128 00:38:52,090 --> 00:38:52,858 right now? 1129 00:38:52,858 --> 00:38:54,793 OK, what are you thinking? 1130 00:38:54,793 --> 00:38:55,794 OK. 1131 00:38:55,794 --> 00:38:57,262 - So the menu over here, 1132 00:38:57,262 --> 00:38:59,197 Jason Santos came up with these so you 1133 00:38:59,197 --> 00:39:01,700 can get them any way, a hamburger wing or a hot dog, 1134 00:39:01,700 --> 00:39:03,168 any one of those styles. 1135 00:39:03,168 --> 00:39:04,102 And they're delicious. 1136 00:39:04,102 --> 00:39:04,803 I've tried them all. 1137 00:39:07,572 --> 00:39:09,441 - OK, first order in. 1138 00:39:09,441 --> 00:39:11,243 Buffalo wing, two times, OK? 1139 00:39:14,346 --> 00:39:15,747 That's perfect. (ON) JON TAFFER: How we doing? 1140 00:39:15,747 --> 00:39:17,816 It seems cooler and calmer in here already. 1141 00:39:17,816 --> 00:39:19,284 - We have staff, 1142 00:39:19,284 --> 00:39:20,352 and we have staff that cares, for sure. 1143 00:39:20,352 --> 00:39:21,586 We're organized. We're set up. 1144 00:39:21,586 --> 00:39:22,854 We got this guy behind the line. 1145 00:39:22,854 --> 00:39:24,589 I mean, we're set up for success. 1146 00:39:24,589 --> 00:39:26,358 - In the beginning, I definitely 1147 00:39:26,358 --> 00:39:29,327 was not taken as serious as I am now, as kitchen manager. 1148 00:39:29,327 --> 00:39:31,429 With Julio out of my way, the staff, 1149 00:39:31,429 --> 00:39:33,632 they definitely have more respect for me and the team. 1150 00:39:41,873 --> 00:39:44,442 - You know when, you think about where we were four 1151 00:39:44,442 --> 00:39:46,378 days ago, I mean, we looked at each other, 1152 00:39:46,378 --> 00:39:47,913 we weren't sure if we could pull it off. 1153 00:39:47,913 --> 00:39:49,681 But it goes to show they love Natalie. 1154 00:39:49,681 --> 00:39:51,182 (OFF) TASSIA LACERDA: Absolutely. 1155 00:39:51,182 --> 00:39:52,217 JON TAFFER: And they cared enough-- 1156 00:39:52,217 --> 00:39:53,251 - So much. 1157 00:39:53,251 --> 00:39:54,486 - --that with your guidance, 1158 00:39:54,486 --> 00:39:55,754 every one of them stepped up. 1159 00:39:55,754 --> 00:39:57,188 - Makes my heart happy. 1160 00:39:57,188 --> 00:39:58,723 - It sure does. These are good people. 1161 00:39:58,723 --> 00:39:59,691 They deserve this success. (ON) TASSIA LACERDA: Absolutely. 1162 00:39:59,691 --> 00:40:00,759 You want to see them win. 1163 00:40:00,759 --> 00:40:02,627 - These rescues are particularly 1164 00:40:02,627 --> 00:40:05,330 rewarding because Natalie is so loved by everyone, 1165 00:40:05,330 --> 00:40:07,365 including her own employees. 1166 00:40:07,365 --> 00:40:08,200 How do you feel? 1167 00:40:08,200 --> 00:40:09,634 - I feel great. 1168 00:40:09,634 --> 00:40:11,169 I feel great. 1169 00:40:11,169 --> 00:40:12,304 This is much better than the stress test. 1170 00:40:12,304 --> 00:40:13,572 - Kitchen did well, didn't it? 1171 00:40:13,572 --> 00:40:14,673 - Kitchen did well. Kitchen was amazing. 1172 00:40:14,673 --> 00:40:15,640 - Bar did well, didn't it? 1173 00:40:15,640 --> 00:40:16,808 - Bar did well. 1174 00:40:16,808 --> 00:40:19,177 - I can see the weight lifting off. 1175 00:40:19,177 --> 00:40:20,312 My work is done. 1176 00:40:20,312 --> 00:40:21,379 Now, it's up to you. 1177 00:40:21,379 --> 00:40:22,847 - OK. 1178 00:40:22,847 --> 00:40:23,782 I promise, I won't let you down. (ON) JON TAFFER: OK. 1179 00:40:23,782 --> 00:40:24,616 - Thank you. 1180 00:40:24,616 --> 00:40:25,483 - Congratulations. 1181 00:40:25,483 --> 00:40:26,518 - Thank you. 1182 00:40:26,518 --> 00:40:27,953 - By giving her the systems, 1183 00:40:27,953 --> 00:40:29,921 by training her staff, and giving her 1184 00:40:29,921 --> 00:40:32,357 the assets she needed to be successful, 1185 00:40:32,357 --> 00:40:33,892 her personality shines. 1186 00:40:33,892 --> 00:40:36,294 She connects with her customers, and this place is working. 1187 00:40:40,832 --> 00:40:43,835 [music playing] 1188 00:40:51,810 --> 00:40:52,744 ANNOUNCER: Promotional consideration provided 1189 00:40:52,744 --> 00:40:54,312 by SkyTab POS, Partender, barproducts.com, 1190 00:40:54,312 --> 00:40:55,647 Twisted Alchemy, Lawson Plumbing, 1191 00:40:55,647 --> 00:40:56,982 Twenty Three 01 Bar and Nightclub, 1192 00:40:56,982 --> 00:40:58,583 Signature Graphics, and ESRI.