1 00:00:01,000 --> 00:00:01,801 - The issues that we have with staff right now 2 00:00:01,801 --> 00:00:02,669 is that their job is to sell food 3 00:00:02,669 --> 00:00:05,138 and to sell drinks to our customers, 4 00:00:05,138 --> 00:00:07,707 not so much to partake in that process with them. 5 00:00:10,510 --> 00:00:11,344 I got two left. 6 00:00:11,344 --> 00:00:12,412 Who didn't get one? 7 00:00:12,412 --> 00:00:13,646 - Cheers. (ON) MARK: Cheers. 8 00:00:13,646 --> 00:00:14,647 - Cheers. 9 00:00:14,647 --> 00:00:15,815 - We got a lot more shots. 10 00:00:15,815 --> 00:00:18,251 [laughter] 11 00:00:18,251 --> 00:00:19,686 NARRATOR: For over 30 years, 12 00:00:19,686 --> 00:00:22,622 John Taffer has traveled the country, saving hundreds 13 00:00:22,622 --> 00:00:25,492 of bars from failure and ruin. 14 00:00:25,492 --> 00:00:27,494 JON: I started rescuing bars 15 00:00:27,494 --> 00:00:30,864 decades ago because they're part of the backbone of America. 16 00:00:30,864 --> 00:00:31,731 - Let's go! 17 00:00:31,731 --> 00:00:32,565 We're doing it! 18 00:00:32,565 --> 00:00:33,867 We're doing it! 19 00:00:33,867 --> 00:00:36,469 But as the industry continues to explode, 20 00:00:36,469 --> 00:00:42,108 the amount of failing bars is increasing at an alarming rate. 21 00:00:42,108 --> 00:00:44,544 (SHOUTING) When do I have you say, that's not going to work? 22 00:00:44,544 --> 00:00:46,780 But I can't be everywhere at once, 23 00:00:46,780 --> 00:00:48,782 so I've handpicked some of the nation's 24 00:00:48,782 --> 00:00:50,216 top hospitality experts-- 25 00:00:50,216 --> 00:00:52,218 - this looks like a convenience store. 26 00:00:52,218 --> 00:00:53,820 - --to help me lead the charge. 27 00:00:53,820 --> 00:00:55,555 - This is your staff that you 28 00:00:55,555 --> 00:00:57,190 did not set up for success! 29 00:00:57,190 --> 00:00:59,426 NARRATOR: Now, Jon is sending nightlife authority 30 00:00:59,426 --> 00:01:02,729 Dustin Drai to Glendale Arizona to rescue 31 00:01:02,729 --> 00:01:04,564 La Perla Sports Cantina. 32 00:01:04,564 --> 00:01:07,267 - We are determined to raise the bar 33 00:01:07,267 --> 00:01:09,836 and rise to the occasion. 34 00:01:09,836 --> 00:01:13,339 [mellow beat] 35 00:01:15,275 --> 00:01:18,545 NARRATOR: In 2019, entrepreneur Mark Tafoya 36 00:01:18,545 --> 00:01:21,514 bought the historic Mexican restaurant La Perla 37 00:01:21,514 --> 00:01:23,550 and moved it to a new location. 38 00:01:23,550 --> 00:01:25,652 - My background is software engineering. 39 00:01:25,652 --> 00:01:27,587 But I lived in Glendale for 30 years, 40 00:01:27,587 --> 00:01:29,389 and I would drive down Glendale Avenue, 41 00:01:29,389 --> 00:01:32,425 and I always thought it would be very cool to own something 42 00:01:32,425 --> 00:01:33,726 iconic like La Perla. 43 00:01:33,726 --> 00:01:36,162 La Perla has been around for about 70 years. 44 00:01:36,162 --> 00:01:38,665 La Perla was connected with the community-- weddings, 45 00:01:38,665 --> 00:01:39,899 birthday parties, funerals. 46 00:01:39,899 --> 00:01:41,501 They even had divorce parties. 47 00:01:41,501 --> 00:01:44,537 That was the heart and soul of downtown Glendale. 48 00:01:44,537 --> 00:01:47,607 The original La Perla closed in about 2016. 49 00:01:47,607 --> 00:01:50,176 When they closed, I decided to purchase the name 50 00:01:50,176 --> 00:01:53,379 and move it to this location. 51 00:01:53,379 --> 00:01:56,716 NARRATOR: However, Mark's lack of experience and tendency 52 00:01:56,716 --> 00:02:00,787 to party with customers resulted in an untrained staff 53 00:02:00,787 --> 00:02:02,755 left to their own devices. 54 00:02:02,755 --> 00:02:04,891 - It seems like Mark thinks that everybody 55 00:02:04,891 --> 00:02:06,392 is here to be a friend. 56 00:02:06,392 --> 00:02:08,761 And then that friend brings another friend. 57 00:02:08,761 --> 00:02:11,598 And before you know it, he has 10 people at a table, 58 00:02:11,598 --> 00:02:13,666 and he's buying shots for all of them. 59 00:02:13,666 --> 00:02:16,903 His lack of experience in the whole bar industry, shows. 60 00:02:16,903 --> 00:02:19,906 - And it's not just, oh, two for you or two for you. 61 00:02:19,906 --> 00:02:20,807 It's like-- 62 00:02:20,807 --> 00:02:22,342 - --the entire table. 63 00:02:22,342 --> 00:02:25,411 - I kind of feel like he just comes here for fun, 64 00:02:25,411 --> 00:02:27,580 and it's not really a business to him. 65 00:02:27,580 --> 00:02:31,217 - This has been broken for two weeks. 66 00:02:31,217 --> 00:02:35,388 We have ice back here keeping all the food cold. 67 00:02:35,388 --> 00:02:37,290 - We run out of drinks at the bar. 68 00:02:37,290 --> 00:02:38,525 We don't have anything on tap. 69 00:02:38,525 --> 00:02:40,527 - All right, what are we out of, guys? 70 00:02:40,527 --> 00:02:43,296 - It's frustrating because we can't do our jobs. 71 00:02:43,296 --> 00:02:44,497 - It's a hot mess. 72 00:02:44,497 --> 00:02:45,999 - I'm here more to socialize. 73 00:02:45,999 --> 00:02:47,767 I think people like coming in, knowing 74 00:02:47,767 --> 00:02:50,370 that they can talk to the owner and hang out with the owner. 75 00:02:50,370 --> 00:02:53,506 And I do try to make everybody feel at home when they come in. 76 00:02:53,506 --> 00:02:55,942 - Mark is the biggest problem with La Perla. 77 00:02:55,942 --> 00:02:58,978 NARRATOR: Now, La Perla is losing up to $20,000 78 00:02:58,978 --> 00:03:03,883 a month, with Mark sinking into almost $750,000 worth of debt. 79 00:03:03,883 --> 00:03:05,485 - We have to figure out how 80 00:03:05,485 --> 00:03:07,921 to make some changes so that we can 81 00:03:07,921 --> 00:03:09,522 continue this for the long run. 82 00:03:09,522 --> 00:03:11,791 La Perla needs this rescue so that it can survive. 83 00:03:11,791 --> 00:03:14,294 I'm putting in about $10,000 to $15,000 a month 84 00:03:14,294 --> 00:03:15,595 to keep this business going. 85 00:03:15,595 --> 00:03:17,030 If we don't get some help in pretty quick, 86 00:03:17,030 --> 00:03:18,765 days are numbered. 87 00:03:18,765 --> 00:03:21,701 Not having La Perla in downtown Glendale would be tragic. 88 00:03:21,701 --> 00:03:24,571 NARRATOR: With just three months left before closing, 89 00:03:24,571 --> 00:03:28,441 Mark has decided to pull back the doors, bust open the books, 90 00:03:28,441 --> 00:03:31,377 and make a call for help to Bar Rescue. 91 00:03:31,377 --> 00:03:33,446 - I think that Mark definitely needs 92 00:03:33,446 --> 00:03:34,914 a real big kick in the ass. 93 00:03:37,509 --> 00:03:38,510 [hip hop beat] 94 00:03:46,544 --> 00:03:48,279 - For this rescue, I've asked 95 00:03:48,279 --> 00:03:50,548 Dustin Drai to lead the charge. 96 00:03:50,548 --> 00:03:52,983 Dustin is the Vice President of Entertainment 97 00:03:52,983 --> 00:03:56,687 for the world-famous Drai's Nightclub in Las Vegas. 98 00:03:56,687 --> 00:03:59,823 His family is royalty in the field of hospitality, 99 00:03:59,823 --> 00:04:02,660 so he has literally grown up in this industry. 100 00:04:05,262 --> 00:04:06,797 - What's going on, gentlemen? 101 00:04:06,797 --> 00:04:09,333 Chris, Nick, I appreciate you being here. 102 00:04:09,333 --> 00:04:11,902 Jon called me, and we're here to save this bar. 103 00:04:11,902 --> 00:04:13,504 - Happy to be here. 104 00:04:13,504 --> 00:04:15,973 NARRATOR: For the bar, Jon brings in Nick Ortega. 105 00:04:15,973 --> 00:04:19,577 With over 20 years experience in the food and beverage industry, 106 00:04:19,577 --> 00:04:21,779 Nick has consulted for some of the largest spirit 107 00:04:21,779 --> 00:04:23,647 brands in the country and created 108 00:04:23,647 --> 00:04:25,783 cocktail menus for major entertainment 109 00:04:25,783 --> 00:04:27,251 award shows and events. 110 00:04:27,251 --> 00:04:29,853 For the kitchen, Jon brings in Chris Oh. 111 00:04:29,853 --> 00:04:33,424 As a Michelin-starred chef, cooking competition winner, 112 00:04:33,424 --> 00:04:35,893 and cookbook author, Chef Oh strives 113 00:04:35,893 --> 00:04:38,262 to bring previously unrelated cuisines 114 00:04:38,262 --> 00:04:43,434 together to create dynamic flavors, dishes, and menus. 115 00:04:43,434 --> 00:04:45,736 - We're in Glendale, Arizona 116 00:04:45,736 --> 00:04:47,638 at a bar called La Perla. 117 00:04:47,638 --> 00:04:51,609 It was established in 1947. 118 00:04:51,609 --> 00:04:53,677 The owner is Mark. 119 00:04:53,677 --> 00:04:55,446 He's actually a pretty successful 120 00:04:55,446 --> 00:04:57,381 businessman outside of this. 121 00:04:57,381 --> 00:05:00,951 But he's about $750,000 in debt. 122 00:05:00,951 --> 00:05:01,819 - Whew. 123 00:05:01,819 --> 00:05:03,454 NICK: Yeah. 124 00:05:03,454 --> 00:05:05,723 And he's put about a million dollars of his own money 125 00:05:05,723 --> 00:05:06,890 into this spot. 126 00:05:06,890 --> 00:05:09,793 So buys the name of the bar in 2019, 127 00:05:09,793 --> 00:05:13,497 he moved it from the original location to where it is now. 128 00:05:13,497 --> 00:05:16,567 So this is La Perla Sports Bar and Cantina. 129 00:05:16,567 --> 00:05:19,803 If you look at the inside of the bar, you have this huge mural. 130 00:05:19,803 --> 00:05:22,039 I mean, that's really the only sports-type of thing 131 00:05:22,039 --> 00:05:23,741 that I can see in this entire bar. 132 00:05:23,741 --> 00:05:25,542 NICK: All I see is a poncho 133 00:05:25,542 --> 00:05:27,911 draped over the hostess stand, and that's our cantina. 134 00:05:27,911 --> 00:05:30,047 - This has been around for, like, decades. 135 00:05:30,047 --> 00:05:32,349 Like, you would think there would be some kind of-- 136 00:05:32,349 --> 00:05:34,652 - --historic feeling or identity to it. 137 00:05:34,652 --> 00:05:37,554 There's supposed to be kind of like this nightclub element 138 00:05:37,554 --> 00:05:38,956 to this bar after this. 139 00:05:38,956 --> 00:05:40,991 So on social media, they're promoting 140 00:05:40,991 --> 00:05:42,526 this as kind of like a club. 141 00:05:42,526 --> 00:05:45,896 There's no look or feel to it at all. 142 00:05:45,896 --> 00:05:47,831 - I don't know which one it is, Kylie. 143 00:05:47,831 --> 00:05:49,733 Which one is it? 144 00:05:49,733 --> 00:05:51,835 - So that's Patti. 145 00:05:51,835 --> 00:05:53,037 Patti is the manager. 146 00:05:53,037 --> 00:05:54,672 She's been at the bar for five years 147 00:05:54,672 --> 00:05:57,675 and was actually just promoted three weeks ago. 148 00:05:57,675 --> 00:06:00,711 - Do you want to make one margarita flavored? 149 00:06:00,711 --> 00:06:01,979 So-- well, Kylie-- 150 00:06:01,979 --> 00:06:02,846 Kylie? 151 00:06:02,846 --> 00:06:03,814 Kylie? 152 00:06:03,814 --> 00:06:05,115 - Then you have Kylie. 153 00:06:05,115 --> 00:06:06,650 Kylie is the other bartender. 154 00:06:06,650 --> 00:06:07,951 - I have no idea. 155 00:06:07,951 --> 00:06:09,620 We'll see when it all freezes. 156 00:06:09,620 --> 00:06:11,655 - Then that's Shauna. 157 00:06:11,655 --> 00:06:14,491 So Shauna is a bartender/server. 158 00:06:14,491 --> 00:06:16,360 She's been at the bar for a year. 159 00:06:16,360 --> 00:06:18,529 That's Chayito. 160 00:06:18,529 --> 00:06:21,699 Chayito is the kitchen manager. 161 00:06:21,699 --> 00:06:23,734 - What's a date on that guac. 162 00:06:23,734 --> 00:06:25,569 ALL: 10-1? 163 00:06:25,569 --> 00:06:26,637 - No way. 164 00:06:26,637 --> 00:06:29,840 That guac is 10 days old. 165 00:06:29,840 --> 00:06:31,608 10 days old! 166 00:06:31,608 --> 00:06:34,912 - Chef, what's the shelf life on guacamole? 167 00:06:34,912 --> 00:06:36,747 - Making that fresh every day 168 00:06:36,747 --> 00:06:39,616 and whatever we're not using it's done. 169 00:06:39,616 --> 00:06:41,118 [laughter] 170 00:06:41,118 --> 00:06:42,886 - All right, guys. 171 00:06:42,886 --> 00:06:45,656 For recon tonight, I got Dana Cortez and Anthony Almanzar. 172 00:06:45,656 --> 00:06:48,692 They're both local radio hosts on the Dana Cortez Show. 173 00:06:48,692 --> 00:06:50,394 They're part of the Latino community 174 00:06:50,394 --> 00:06:51,628 which is big in this area. 175 00:06:51,628 --> 00:06:52,963 John called them and said, hey, I really 176 00:06:52,963 --> 00:06:54,932 need you to go in there, take a look at this bar, 177 00:06:54,932 --> 00:06:56,500 and help my guys out. 178 00:06:56,500 --> 00:06:57,901 - I'll pray for them. 179 00:06:57,901 --> 00:06:59,503 [laughter] 180 00:06:59,503 --> 00:07:02,473 - Ooh, I want to try one of those frozen drinks. 181 00:07:02,473 --> 00:07:03,907 That looks good, right? (ON) KYLIE: Hi, guys. 182 00:07:03,907 --> 00:07:05,509 What can I get for you? (ON) DANA: Hi. 183 00:07:05,509 --> 00:07:06,977 Can I try one of those frozen margaritas? 184 00:07:06,977 --> 00:07:08,579 - They're not frozen yet. 185 00:07:08,579 --> 00:07:09,646 DANA: Oh. 186 00:07:09,646 --> 00:07:10,714 - I can do a house margarita. 187 00:07:10,714 --> 00:07:11,715 - I'll do a-- 188 00:07:11,715 --> 00:07:13,050 do you have something spicy? 189 00:07:13,050 --> 00:07:14,485 Spicy margarita? 190 00:07:14,485 --> 00:07:16,186 - Spicy margarita-- I don't really-- 191 00:07:16,186 --> 00:07:17,688 - I'll take a house margarita. 192 00:07:17,688 --> 00:07:19,523 Surprise me. (ON) NICK: So she went 0 for 2? 193 00:07:19,523 --> 00:07:20,724 - 0 for 2. 194 00:07:20,724 --> 00:07:22,426 - Why can't you make a spicy margarita? 195 00:07:22,426 --> 00:07:24,828 I imagine there's a jalapeno in this restaurant. 196 00:07:24,828 --> 00:07:27,998 I mean, it's a cantina. 197 00:07:27,998 --> 00:07:30,067 - Nick, what do you think of this drink 198 00:07:30,067 --> 00:07:31,168 right now that Kylie's making? 199 00:07:31,168 --> 00:07:32,770 - You can tell she only filled 200 00:07:32,770 --> 00:07:34,638 the plastic cup up three quarters with ice, 201 00:07:34,638 --> 00:07:36,039 and left booze in there. 202 00:07:36,039 --> 00:07:40,010 So that means the proportions are entirely off. 203 00:07:40,010 --> 00:07:41,211 - I like it. 204 00:07:41,211 --> 00:07:42,579 I just wish the frozen had been ready. 205 00:07:42,579 --> 00:07:44,014 - Was it the second quarter? 206 00:07:44,014 --> 00:07:45,916 No, it was 24-10 in the second quarter. 207 00:07:45,916 --> 00:07:48,719 DUSTIN: Is Mark even aware of these problems in his bar? 208 00:07:48,719 --> 00:07:50,521 - If you're going to have the machine on the bar-- 209 00:07:50,521 --> 00:07:52,122 NICK: That's the first thing you do. 210 00:07:52,122 --> 00:07:54,057 DUSTIN: --get that thing going. 211 00:07:54,057 --> 00:07:59,229 - Kylie, 8, 9, 10, 11, 12. 212 00:07:59,229 --> 00:08:00,764 - Mark's calculating how 213 00:08:00,764 --> 00:08:01,932 much money he's losing tonight. 214 00:08:01,932 --> 00:08:03,167 - He went to go say hi to his buddy. 215 00:08:03,167 --> 00:08:04,234 - To the Cowboys. 216 00:08:04,234 --> 00:08:05,102 Salud, guys. 217 00:08:05,102 --> 00:08:07,671 [cheering] 218 00:08:07,671 --> 00:08:10,974 - Come on. 219 00:08:10,974 --> 00:08:13,510 - For a bar like this, losing $100 a night, 220 00:08:13,510 --> 00:08:14,812 that's $700 a week. 221 00:08:14,812 --> 00:08:16,980 That's thousands and thousands and thousands 222 00:08:16,980 --> 00:08:18,248 of dollars over time. 223 00:08:18,248 --> 00:08:20,651 And that's how you get $750,000 in debt. 224 00:08:20,651 --> 00:08:23,220 I bet you he's comping drinks all the time. 225 00:08:23,220 --> 00:08:24,988 - OK, what do you guys want? 226 00:08:24,988 --> 00:08:26,190 - "What do you want." (ON) CHRIS: "What do you want." 227 00:08:26,190 --> 00:08:27,758 - "What do you want." (ON) NICK: Wow. 228 00:08:27,758 --> 00:08:30,127 - We want more shots on him. 229 00:08:30,127 --> 00:08:31,628 - Being the most liked 230 00:08:31,628 --> 00:08:33,263 person is not being the owner. 231 00:08:33,263 --> 00:08:35,999 Right now, they're just going to now always just wait. 232 00:08:35,999 --> 00:08:37,601 They're not going to order any more drinks. 233 00:08:37,601 --> 00:08:38,000 They're going to wait till he comes back around. 234 00:08:38,000 --> 00:08:38,969 They're going to wait till he comes back around. 235 00:08:38,969 --> 00:08:40,637 They're going to be like, oh, Mark, my buddy. 236 00:08:40,637 --> 00:08:42,239 How about you get another round? Oh, sure. 237 00:08:42,239 --> 00:08:44,808 I know how to make sure that people are having a great time 238 00:08:44,808 --> 00:08:46,677 and want to come back, and it does not 239 00:08:46,677 --> 00:08:48,779 require giving away free drinks and drinking 240 00:08:48,779 --> 00:08:50,113 with the customers. 241 00:08:50,113 --> 00:08:52,182 - This place is literally better off with him 242 00:08:52,182 --> 00:08:53,584 staying home. 243 00:08:53,584 --> 00:08:55,085 - Oh, I'm gonna do the bone-in wings. 244 00:08:55,085 --> 00:08:57,254 What do you recommend, chimi or chicken tenders? 245 00:08:57,254 --> 00:08:58,121 - Chimi. (ON) DANA: Don't lie. 246 00:08:58,121 --> 00:08:58,989 - Chimi. 247 00:08:58,989 --> 00:08:59,823 - OK. 248 00:08:59,823 --> 00:09:01,291 All right. 249 00:09:01,291 --> 00:09:05,128 [dramatic music] 250 00:09:05,128 --> 00:09:07,297 - What is she doing with that meat? 251 00:09:07,297 --> 00:09:08,699 What is that? 252 00:09:08,699 --> 00:09:09,900 Oh, no. 253 00:09:09,900 --> 00:09:11,735 CHRIS: Dude, her glove has got the meat-- 254 00:09:11,735 --> 00:09:13,003 - The raw meat. 255 00:09:13,003 --> 00:09:15,272 - --juices, and she's using that spatula. 256 00:09:15,272 --> 00:09:17,107 Oh, wait, look, same glove. 257 00:09:17,107 --> 00:09:18,108 DUSTIN: Oh, no. 258 00:09:18,108 --> 00:09:21,311 CHRIS: Oh, no, no, Chayito. 259 00:09:21,311 --> 00:09:25,749 - Same glove is contaminating everything now. 260 00:09:25,749 --> 00:09:26,950 DUSTIN: She puts-- (ON) CHRIS: Oh, no! 261 00:09:26,950 --> 00:09:28,218 - --her glove on the rice. 262 00:09:28,218 --> 00:09:29,686 CHRIS: Yo! 263 00:09:29,686 --> 00:09:31,288 DUSTIN: So now you have contaminated rice, 264 00:09:31,288 --> 00:09:32,990 and put that in their mouth, and have the raw meat from before. 265 00:09:32,990 --> 00:09:34,124 - I'm so sad. 266 00:09:34,124 --> 00:09:35,592 - And if Jon were here right now, 267 00:09:35,592 --> 00:09:37,227 he would say that would kill somebody. 268 00:09:37,227 --> 00:09:38,795 - Literally. 269 00:09:38,795 --> 00:09:39,730 So you have raw meat that's all over the food, 270 00:09:39,730 --> 00:09:40,864 10-day-old guacamole. 271 00:09:40,864 --> 00:09:42,199 Chayito is just dropping the ball. 272 00:09:42,199 --> 00:09:43,834 - Chayito 273 00:09:43,834 --> 00:09:44,868 DUSTIN: But you know who's really dropping the ball 274 00:09:44,868 --> 00:09:46,003 is Patti and Mark as a manager. 275 00:09:46,003 --> 00:09:47,337 Where are they? 276 00:09:47,337 --> 00:09:48,839 Do they even know what's going on in the kitchen? 277 00:09:48,839 --> 00:09:49,606 [dramatic music] (ON) CUSTOMER: Salud, guys. 278 00:09:49,606 --> 00:09:50,908 - Salud. Salud. 279 00:09:50,908 --> 00:09:52,843 - Do not take another one. 280 00:09:56,179 --> 00:09:58,048 Guys, I don't know what to do with this guy. 281 00:09:58,048 --> 00:10:00,017 I can't take this anymore. I got to go talk to this guy. 282 00:10:03,353 --> 00:10:04,922 - We got a lot more shots. 283 00:10:04,922 --> 00:10:06,523 - We got-- ha! We-- 284 00:10:10,827 --> 00:10:12,229 - Mark? 285 00:10:12,229 --> 00:10:13,630 Let's go to my-- could I talk to you for a second? 286 00:10:13,630 --> 00:10:14,998 - Yeah. Lovely. 287 00:10:14,998 --> 00:10:16,667 - What about those shots, Mark? 288 00:10:16,667 --> 00:10:17,367 - More? (ON) CUSTOMER: Before you-- 289 00:10:17,367 --> 00:10:18,702 Yeah. 290 00:10:18,702 --> 00:10:20,070 - [scoffs] Yeah, sure, we're gonna 291 00:10:20,070 --> 00:10:21,605 talk about that in a second. (ON) MARK: Sorry? 292 00:10:21,605 --> 00:10:22,606 - How you doing, man? My name is Dustin Drai. 293 00:10:22,606 --> 00:10:23,373 - Mark Tafoya. 294 00:10:23,373 --> 00:10:25,676 - So Jon sent me here. 295 00:10:25,676 --> 00:10:26,843 Let me ask you a question. 296 00:10:26,843 --> 00:10:27,711 How many drinks have you had tonight? 297 00:10:27,711 --> 00:10:29,179 MARK: Three. 298 00:10:29,179 --> 00:10:30,180 DUSTIN: Are you thinking a night like tonight, you can 299 00:10:30,180 --> 00:10:31,181 afford to have three drinks? 300 00:10:31,181 --> 00:10:32,015 - This is a normal night. 301 00:10:32,015 --> 00:10:33,116 - A normal night? 302 00:10:33,116 --> 00:10:34,217 - That's the way it's gotta be. 303 00:10:34,217 --> 00:10:35,118 - What do you charge per shot? 304 00:10:35,118 --> 00:10:36,320 Let's start with that. 305 00:10:36,320 --> 00:10:37,754 - Kylie, what do you charge per shot? 306 00:10:37,754 --> 00:10:38,789 - What-- no, no, no, I didn't ask her. 307 00:10:38,789 --> 00:10:39,656 I asked you. It's your bar. 308 00:10:39,656 --> 00:10:40,357 - I know. I know. 309 00:10:40,357 --> 00:10:41,391 But I ask her, though. 310 00:10:41,391 --> 00:10:42,759 DUSTIN: Why do you ask her? 311 00:10:42,759 --> 00:10:43,327 MARK: Because she knows the price. 312 00:10:43,327 --> 00:10:44,328 DUSTIN: No, no. 313 00:10:44,328 --> 00:10:45,696 - Depends on what it is. 314 00:10:45,696 --> 00:10:46,897 - You should know as the owner it is. 315 00:10:46,897 --> 00:10:48,031 How much do they cost? (ON) MARK: $6. 316 00:10:48,031 --> 00:10:49,333 - All right. (ON) MARK: About $6. 317 00:10:49,333 --> 00:10:50,400 - And you gave out about 20 shots tonight, 318 00:10:50,400 --> 00:10:51,902 would you say? OK, so 20 shots. 319 00:10:51,902 --> 00:10:52,769 How much does that come to in average night? 320 00:10:52,769 --> 00:10:53,203 - 20 times 6, $120. 321 00:10:53,203 --> 00:10:54,972 - OK. 322 00:10:54,972 --> 00:10:56,340 So $120 on a night like tonight you're giving away for free. 323 00:10:56,340 --> 00:10:57,407 MARK: I just want people to have a good time. 324 00:10:57,407 --> 00:10:58,408 - Come with me. Come with me. 325 00:10:58,408 --> 00:10:59,876 I gotta show you something. 326 00:10:59,876 --> 00:11:01,678 Because what you don't seem to understand 327 00:11:01,678 --> 00:11:02,746 is the difference between having a good time and being an owner. 328 00:11:02,746 --> 00:11:03,947 Let's go in the kitchen. 329 00:11:03,947 --> 00:11:06,416 Because this blew my mind, actually. 330 00:11:06,416 --> 00:11:07,951 Blew my mind. 331 00:11:07,951 --> 00:11:13,123 There was guacamole that was 10 days old. 332 00:11:13,123 --> 00:11:15,092 People out there are eating it. They're dipping it. 333 00:11:15,092 --> 00:11:16,326 You care if they get sick? (ON) MARK: Of course. 334 00:11:16,326 --> 00:11:17,928 DUSTIN: OK. 335 00:11:17,928 --> 00:11:19,129 If you care they get sick, why are you serving it? 336 00:11:19,129 --> 00:11:20,230 - Well, I didn't know it was 10 days old. 337 00:11:20,230 --> 00:11:21,732 - Why didn't you know? 338 00:11:21,732 --> 00:11:23,133 - Because I didn't check. 339 00:11:23,133 --> 00:11:24,901 - OK, so why didn't you check? 340 00:11:24,901 --> 00:11:26,770 - Because I trusted my staff to check. 341 00:11:26,770 --> 00:11:28,105 - So why aren't you getting mad at her? 342 00:11:28,105 --> 00:11:29,873 - No, because she's my family. 343 00:11:29,873 --> 00:11:31,141 She's been with me for a long time. 344 00:11:31,141 --> 00:11:32,309 - But if you're putting people in position 345 00:11:32,309 --> 00:11:34,011 to make you successful, and she's 346 00:11:34,011 --> 00:11:36,313 getting somebody sick outside, now your business 347 00:11:36,313 --> 00:11:37,814 is shut down completely. 348 00:11:37,814 --> 00:11:39,016 Whose fault is that? (ON) MARK: It's mine. 349 00:11:39,016 --> 00:11:40,283 - OK. You need to be an owner. 350 00:11:40,283 --> 00:11:42,085 You need to take ownership of this bar. 351 00:11:42,085 --> 00:11:43,053 MARK: I hear you. 352 00:11:43,053 --> 00:11:44,454 We put the focus on food. 353 00:11:44,454 --> 00:11:45,889 - But at the same time, you still have food, yes? 354 00:11:45,889 --> 00:11:46,857 MARK: No, I agree. You're right. 355 00:11:46,857 --> 00:11:48,258 - So if you have food, 356 00:11:48,258 --> 00:11:49,292 you need to put it out proper. (OFF) MARK: Right. 357 00:11:49,292 --> 00:11:50,694 - No, come in, please. 358 00:11:50,694 --> 00:11:51,762 - OK. (ON) DUSTIN: I'm Dustin Drai. 359 00:11:51,762 --> 00:11:52,863 - Nice to meet you, Dustin. 360 00:11:52,863 --> 00:11:53,930 DUSTIN: Very nice to meet you. 361 00:11:53,930 --> 00:11:55,032 DUSTING: What do you do here? 362 00:11:55,032 --> 00:11:56,366 - I'm now the manager, but I'm 363 00:11:56,366 --> 00:11:57,901 also his event coordinator. 364 00:11:57,901 --> 00:11:59,369 - She brings all the bands and DJs. 365 00:11:59,369 --> 00:12:00,337 She's the one that coordinates all that for us, right? 366 00:12:00,337 --> 00:12:01,805 So-- 367 00:12:01,805 --> 00:12:03,140 - So you have bands and DJs in this bar? 368 00:12:03,140 --> 00:12:03,907 - Yeah, come on. (OFF) DUSTIN: Come out here-- 369 00:12:03,907 --> 00:12:04,941 - I'll show you. 370 00:12:04,941 --> 00:12:06,276 DUSTIN: --and show me where 371 00:12:06,276 --> 00:12:07,444 exactly we have bands and DJs. (ON) KYLIE: OK. 372 00:12:07,444 --> 00:12:08,111 Come on. (ON) DUSTIN: Come on, Mark. 373 00:12:08,111 --> 00:12:09,212 - So-- 374 00:12:09,212 --> 00:12:10,380 - I'm not leaving you behind. 375 00:12:10,380 --> 00:12:11,415 PATTI: So where these guys sit at-- 376 00:12:11,415 --> 00:12:13,283 - I need another shot. 377 00:12:13,283 --> 00:12:15,118 - He just asked for another shot. 378 00:12:15,118 --> 00:12:16,720 - You want another shot? 379 00:12:16,720 --> 00:12:17,821 You've had three already. (ON) MARK: Because I-- 380 00:12:17,821 --> 00:12:18,989 - Are you the owner or are you 381 00:12:18,989 --> 00:12:20,257 a part-- are you here having a party? 382 00:12:20,257 --> 00:12:21,425 - I just want them to have a good time. 383 00:12:27,055 --> 00:12:28,423 DUSTIN: You've had three already. 384 00:12:28,423 --> 00:12:29,825 MARK: Yeah. 385 00:12:29,825 --> 00:12:30,726 - Why are you getting another shot? 386 00:12:30,726 --> 00:12:31,827 - Because I-- I-- 387 00:12:31,827 --> 00:12:32,995 - Are you the owner or are you 388 00:12:32,995 --> 00:12:34,263 a part-- are you here having a party? 389 00:12:34,263 --> 00:12:35,797 - I just want them to have a good time. 390 00:12:35,797 --> 00:12:36,231 - [sputters] God, this guy does not get it. 391 00:12:36,231 --> 00:12:36,932 Dude. 392 00:12:36,932 --> 00:12:38,367 Mark. 393 00:12:38,367 --> 00:12:40,302 - Listen, I own the biggest nightclub in Las Vegas. 394 00:12:40,302 --> 00:12:42,037 I do $100 million a year, and I have 395 00:12:42,037 --> 00:12:43,839 thousands of people coming through my club 396 00:12:43,839 --> 00:12:45,174 every single night. 397 00:12:45,174 --> 00:12:46,875 My job is to make sure people have a good time. 398 00:12:46,875 --> 00:12:49,011 I'm not out there getting drunk with them every night. 399 00:12:49,011 --> 00:12:50,245 I'm working the room. Go up. 400 00:12:50,245 --> 00:12:51,280 You smile. You talk. 401 00:12:51,280 --> 00:12:52,481 You check in with the customer. 402 00:12:52,481 --> 00:12:53,916 That's not you drinking and that's not 403 00:12:53,916 --> 00:12:55,717 you giving away free drinks. 404 00:12:55,717 --> 00:12:59,855 Giving away free drinks is the reason this bar is going down. 405 00:12:59,855 --> 00:13:01,256 - That's what she tells me. 406 00:13:01,256 --> 00:13:02,391 - Why don't you listen to her? 407 00:13:02,391 --> 00:13:03,892 - He thinks everybody's 408 00:13:03,892 --> 00:13:05,427 here for a friendship. 409 00:13:05,427 --> 00:13:08,363 So once they walk out the door, they may not come back in 410 00:13:08,363 --> 00:13:09,932 or they may say, you know what? 411 00:13:09,932 --> 00:13:11,099 He gives away free drinks. 412 00:13:11,099 --> 00:13:11,967 I'm going to go there next weekend. 413 00:13:11,967 --> 00:13:13,468 - 100%. 414 00:13:13,468 --> 00:13:15,103 You need to listen to Patti when she tells you things. 415 00:13:15,103 --> 00:13:16,805 This place is going to close in a couple of months. 416 00:13:16,805 --> 00:13:18,073 What happens to her, who's worked here for four years? 417 00:13:18,073 --> 00:13:19,107 - That's-- 418 00:13:19,107 --> 00:13:19,975 DUSTIN: What happens to her? 419 00:13:19,975 --> 00:13:21,310 - That's my concern. 420 00:13:21,310 --> 00:13:22,344 - Are you guys gonna be able to work with me? 421 00:13:22,344 --> 00:13:23,512 Are we gonna be able to do this? 422 00:13:23,512 --> 00:13:24,146 - That's why we want you guys here-- 423 00:13:24,146 --> 00:13:25,447 - Yep. 424 00:13:25,447 --> 00:13:26,081 - --to help us get through this situation. 425 00:13:26,081 --> 00:13:27,416 - OK. 426 00:13:27,416 --> 00:13:28,850 So I got a lot of work to do with this place, 427 00:13:28,850 --> 00:13:29,885 so I'm gonna be back tomorrow, and you 428 00:13:29,885 --> 00:13:31,119 guys better be ready to work. 429 00:13:31,119 --> 00:13:33,088 I want you clear-- no drinks, nothing. 430 00:13:33,088 --> 00:13:34,289 Understand? (ON) MARK: I understand. 431 00:13:34,289 --> 00:13:35,324 - I will see you guys tomorrow. 432 00:13:35,324 --> 00:13:36,158 - OK. 433 00:13:36,158 --> 00:13:39,094 [music playing] 434 00:13:39,094 --> 00:13:40,162 All right. All right. 435 00:13:40,162 --> 00:13:41,163 All right. 436 00:13:41,163 --> 00:13:41,964 - You guys want some shots? 437 00:13:41,964 --> 00:13:42,898 [chuckling] 438 00:13:42,898 --> 00:13:44,266 CUSTOMER: No. 439 00:13:44,266 --> 00:13:45,400 - The thing is our customers are loyal, right? 440 00:13:45,400 --> 00:13:47,035 They're loyal to us, like you are. 441 00:13:47,035 --> 00:13:48,070 That's why you give them free shots. 442 00:13:48,070 --> 00:13:49,238 - Um. (ON) MARK: [laughs] 443 00:13:49,238 --> 00:13:50,439 - I think, as a business owner, 444 00:13:50,439 --> 00:13:52,040 you don't like to be challenged. 445 00:13:52,040 --> 00:13:53,842 But when you have someone that comes in that says, 446 00:13:53,842 --> 00:13:56,011 I have this much experience, you have to have 447 00:13:56,011 --> 00:13:57,312 the ability to listen, right? 448 00:13:57,312 --> 00:13:59,047 But it's just, if you walk into my house, 449 00:13:59,047 --> 00:14:00,148 I'm going to get you something to drink, 450 00:14:00,148 --> 00:14:01,950 get you something to eat. 451 00:14:01,950 --> 00:14:03,285 When you walk into La Perla, I want you to feel the same way. 452 00:14:03,285 --> 00:14:04,419 - He's buying everybody shots. 453 00:14:04,419 --> 00:14:05,254 MAN: Hey! 454 00:14:05,254 --> 00:14:06,188 [laughter] 455 00:14:06,188 --> 00:14:06,822 Yeah! 456 00:14:10,892 --> 00:14:14,196 [music playing] 457 00:14:24,840 --> 00:14:26,541 MARK: What did you think about the bar? 458 00:14:26,541 --> 00:14:28,277 - I thought Kylie did a great job. 459 00:14:28,277 --> 00:14:29,578 - And everybody loved the shots. 460 00:14:29,578 --> 00:14:31,013 KYLIE: Thanks. (ON) MARK: They wanted more. 461 00:14:31,013 --> 00:14:32,147 They wanted more. (ON) KYLIE: I know. 462 00:14:32,147 --> 00:14:33,081 I know. (ON) SHAUNA: Imagine that. 463 00:14:33,081 --> 00:14:34,182 - He was my biggest fan. 464 00:14:34,182 --> 00:14:36,318 [laughter] 465 00:14:37,986 --> 00:14:38,987 - How you guys doing? (ON) MARK: How are you doing? 466 00:14:38,987 --> 00:14:40,155 DUSTIN: I'm good. 467 00:14:40,155 --> 00:14:41,490 DUSTIN: Last night, I met an owner 468 00:14:41,490 --> 00:14:43,959 that cared more about having fun than actually 469 00:14:43,959 --> 00:14:45,160 running a business. 470 00:14:45,160 --> 00:14:46,328 Guys, do you want to gather around? 471 00:14:46,328 --> 00:14:48,063 SHAUNA: Sure, sure. 472 00:14:48,063 --> 00:14:49,331 - I'm going to go in there, 473 00:14:49,331 --> 00:14:50,365 and I'm going to talk to them what they 474 00:14:50,365 --> 00:14:51,967 think about Mark as an owner. 475 00:14:51,967 --> 00:14:53,368 And then I'm going to ask Mark, does he actually 476 00:14:53,368 --> 00:14:54,870 care about this business, or does 477 00:14:54,870 --> 00:14:57,906 he care more about having fun? 478 00:14:57,906 --> 00:14:59,341 DUSTIN: How are you guys doing? 479 00:14:59,341 --> 00:15:00,375 - Good. (ON) DUSTIN: Good? 480 00:15:00,375 --> 00:15:01,843 I just want to introduce myself. 481 00:15:01,843 --> 00:15:03,145 My name is Dustin Drai. 482 00:15:03,145 --> 00:15:05,447 I own one of the biggest and most successful 483 00:15:05,447 --> 00:15:07,149 nightclubs in Las Vegas. 484 00:15:07,149 --> 00:15:09,584 My family has been in the business for over 30 years. 485 00:15:09,584 --> 00:15:11,920 You know, Jon called me, and he said, listen, I have 486 00:15:11,920 --> 00:15:13,155 a bar that needs some help. 487 00:15:13,155 --> 00:15:14,556 Can you come down there and help me? 488 00:15:14,556 --> 00:15:16,124 So obviously, I came in last night. 489 00:15:16,124 --> 00:15:17,559 We had some issues. 490 00:15:17,559 --> 00:15:19,361 There are some new faces here that I haven't met yet, 491 00:15:19,361 --> 00:15:21,163 so we're going to go through and introduce ourselves. 492 00:15:21,163 --> 00:15:22,531 Tell me what you do here. 493 00:15:22,531 --> 00:15:26,301 - My name is Martha and I bartend and I serve. 494 00:15:26,301 --> 00:15:27,302 DUSTIN: Cool. 495 00:15:27,302 --> 00:15:27,969 - We can't get rid of her. 496 00:15:27,969 --> 00:15:29,171 [laughter] 497 00:15:29,171 --> 00:15:30,072 - Shut up. 498 00:15:30,072 --> 00:15:31,573 [laughs] 499 00:15:31,573 --> 00:15:33,241 JOEY: Oh, my name's Joey. 500 00:15:33,241 --> 00:15:34,576 I'm a bartender. 501 00:15:34,576 --> 00:15:37,245 - What do you guys think of Mark as an owner? 502 00:15:37,245 --> 00:15:38,613 - He has a lot of ideas, 503 00:15:38,613 --> 00:15:43,018 but execution sometimes is hard to come by. 504 00:15:43,018 --> 00:15:46,021 - I think Mark's a great guy, like Martha said. 505 00:15:46,021 --> 00:15:47,556 I don't think he knows how to run a bar. 506 00:15:47,556 --> 00:15:49,224 - How about the free drinks? 507 00:15:49,224 --> 00:15:50,592 - That's a big one, yeah. 508 00:15:50,592 --> 00:15:52,427 Maybe free drinks should stop. 509 00:15:52,427 --> 00:15:53,362 DUSTIN: It seems to be the common theme. 510 00:15:53,362 --> 00:15:54,629 - Yeah. 511 00:15:54,629 --> 00:15:56,064 DUSTIN: Mark, how does it make you feel? 512 00:15:56,064 --> 00:15:57,666 MARK: The reality is, I'm not giving 513 00:15:57,666 --> 00:15:59,134 away $10,000, $15,000 drinks. 514 00:15:59,134 --> 00:16:00,268 - In the long run, you are, Mark. 515 00:16:00,268 --> 00:16:01,336 - You are. 516 00:16:01,336 --> 00:16:02,671 - No, not in about a month. 517 00:16:02,671 --> 00:16:03,905 DUSTIN: I mean, Mark, clearly, your employees 518 00:16:03,905 --> 00:16:05,006 seem to feel differently than-- 519 00:16:05,006 --> 00:16:06,408 - And I do tip them. 520 00:16:06,408 --> 00:16:07,909 DUSTIN: Let me show you some numbers. 521 00:16:07,909 --> 00:16:09,478 Last weekend, we had Partender come in here. 522 00:16:09,478 --> 00:16:11,580 And Partender is a service that comes in and weighs 523 00:16:11,580 --> 00:16:15,016 your bottles and will show how much liquid goes out 524 00:16:15,016 --> 00:16:17,986 and how much revenue actually comes in, OK? 525 00:16:17,986 --> 00:16:22,591 So last weekend, you guys poured $11,500 worth of drinks. 526 00:16:22,591 --> 00:16:25,427 So being a business, that means you 527 00:16:25,427 --> 00:16:28,363 should have collected $11,500 worth of drinks, correct? 528 00:16:28,363 --> 00:16:29,664 - Yes. 529 00:16:29,664 --> 00:16:31,199 - And part of those drinks that went out, 530 00:16:31,199 --> 00:16:33,034 let me guess, were some of Mark's free shots. 531 00:16:33,034 --> 00:16:41,243 Only $8,200 was actually rung in of shots, showing $3,300. 532 00:16:41,243 --> 00:16:46,214 If you add this up, equals $19,500 in a month, 533 00:16:46,214 --> 00:16:52,187 equals $235,000 in a year. 534 00:16:52,187 --> 00:16:54,322 I mean, that should make you upset, no? 535 00:16:54,322 --> 00:16:55,323 - I am. 536 00:16:55,323 --> 00:16:58,226 - You don't seem upset. 537 00:16:58,226 --> 00:17:01,663 You seem to not hold yourself accountable for this business. 538 00:17:01,663 --> 00:17:03,698 What is it differently that you hold yourself 539 00:17:03,698 --> 00:17:05,434 accountable for your other businesses 540 00:17:05,434 --> 00:17:07,202 that you're not bringing here? 541 00:17:07,202 --> 00:17:10,305 - I have good staff in my other businesses. 542 00:17:10,305 --> 00:17:12,307 I have staff that's accountable for everything. 543 00:17:12,307 --> 00:17:13,375 - Are you saying-- (OFF) MARK: I don't-- 544 00:17:13,375 --> 00:17:14,409 - --that they're not good staff? 545 00:17:14,409 --> 00:17:15,243 - They don't bring people in. 546 00:17:15,243 --> 00:17:16,411 I bring people in. 547 00:17:16,411 --> 00:17:17,446 - Do you guys not bring people in? 548 00:17:17,446 --> 00:17:18,713 - We do. (ON) SHAUNA: We do. 549 00:17:18,713 --> 00:17:19,581 JOEY: I think so. (ON) KYLIE: Definitely. 550 00:17:19,581 --> 00:17:21,183 - I bring a lot of-- 551 00:17:21,183 --> 00:17:22,000 - The crowd-- the crowd that was here last night, 552 00:17:22,000 --> 00:17:22,050 - The crowd-- the crowd that was here last night, 553 00:17:22,050 --> 00:17:22,984 who brought them in? 554 00:17:22,984 --> 00:17:23,985 - That was last night. 555 00:17:23,985 --> 00:17:25,153 That wasn't a packed house. 556 00:17:25,153 --> 00:17:25,720 - Who brought them in last night? 557 00:17:25,720 --> 00:17:27,189 SHAUNA: You did. 558 00:17:27,189 --> 00:17:28,557 - Yeah, but you were also giving away half 559 00:17:28,557 --> 00:17:29,724 the house to have them here. (ON) KYLIE: Yeah. 560 00:17:29,724 --> 00:17:31,059 - Do you care about your employees 561 00:17:31,059 --> 00:17:32,360 when you're giving away 10 drinks? 562 00:17:32,360 --> 00:17:33,395 - I do. 563 00:17:33,395 --> 00:17:34,729 - Can I get a raise instead? 564 00:17:34,729 --> 00:17:36,431 - Heh. 565 00:17:36,431 --> 00:17:38,733 Shauna, does he tip you out when he gets free drinks? 566 00:17:38,733 --> 00:17:39,601 - Once. 567 00:17:39,601 --> 00:17:41,069 DUSTIN: Once. 568 00:17:41,069 --> 00:17:42,304 And how long have you been working here? 569 00:17:42,304 --> 00:17:43,572 SHAUNA: Six months. 570 00:17:43,572 --> 00:17:45,574 - Mark, do you care about your employees 571 00:17:45,574 --> 00:17:47,275 when you're not tipping them out? 572 00:17:47,275 --> 00:17:49,077 - I feel like I tip my employees out very good. 573 00:17:49,077 --> 00:17:50,078 I take care of them-- 574 00:17:50,078 --> 00:17:51,213 - Clearly, they disagree. 575 00:17:51,213 --> 00:17:52,113 MARK: Yeah. (OFF) DUSTIN: Kylie? 576 00:17:52,113 --> 00:17:53,281 SHAUNA: You don't tip. 577 00:17:53,281 --> 00:17:54,683 - I don't think he's ever tipped me. 578 00:17:54,683 --> 00:17:55,717 DUSTIN: Are you gonna take responsibility for-- 579 00:17:55,717 --> 00:17:56,718 - Ultimately, ultimately, 580 00:17:56,718 --> 00:17:58,353 everything falls on my lap. 581 00:17:58,353 --> 00:18:00,422 If this business fails, they just go get other jobs. 582 00:18:00,422 --> 00:18:01,790 SHAUNA (VOICEOVER): That's bullshit. 583 00:18:01,790 --> 00:18:03,358 - I use this money to take care of my daughter. 584 00:18:03,358 --> 00:18:05,360 SHAUNA (VOICEOVER): If La Perla does close 585 00:18:05,360 --> 00:18:07,195 due to the negligence done by Mark, 586 00:18:07,195 --> 00:18:09,197 it will definitely affect my family. 587 00:18:09,197 --> 00:18:11,099 DUSTIN: How easy is it to get a new job 588 00:18:11,099 --> 00:18:12,467 right now in this economy? 589 00:18:12,467 --> 00:18:14,536 - I would say, I can't pay for my wedding 590 00:18:14,536 --> 00:18:16,238 if this place goes down. 591 00:18:16,238 --> 00:18:18,273 - I support my daughter in college. 592 00:18:18,273 --> 00:18:20,275 MARTHA: I support three adoptive daughters 593 00:18:20,275 --> 00:18:21,576 that I just adopted. 594 00:18:21,576 --> 00:18:23,345 - Three kids at home? 595 00:18:23,345 --> 00:18:25,647 I mean, it seems like all of you guys have families and kids 596 00:18:25,647 --> 00:18:27,716 that rely on this business, that rely 597 00:18:27,716 --> 00:18:30,652 on Mark to be a better owner. 598 00:18:30,652 --> 00:18:32,254 MARK: No, I disagree with that 599 00:18:32,254 --> 00:18:33,321 because I care about my customers 600 00:18:33,321 --> 00:18:34,322 and I care about my employees. 601 00:18:34,322 --> 00:18:35,624 - There's a fine balance. 602 00:18:35,624 --> 00:18:37,359 You know, there's one thing being an owner 603 00:18:37,359 --> 00:18:39,294 and saying, you know what? There's a disgruntled patron. 604 00:18:39,294 --> 00:18:41,096 Let's take care of one drink. 605 00:18:41,096 --> 00:18:42,430 Let's make sure that they have a good time because, you know, 606 00:18:42,430 --> 00:18:44,065 their food was wrong. 607 00:18:44,065 --> 00:18:45,066 There's another thing going out there and saying, 608 00:18:45,066 --> 00:18:46,668 you know what? 609 00:18:46,668 --> 00:18:48,436 I'm going to have a good time because this is my [bleep] bar 610 00:18:48,436 --> 00:18:50,238 and I'm going to have fun and I'm going to make everybody 611 00:18:50,238 --> 00:18:51,439 else have a good time. 612 00:18:51,439 --> 00:18:52,841 They're completely different things, 613 00:18:52,841 --> 00:18:54,776 and I don't think you understand the difference. 614 00:18:58,780 --> 00:19:01,516 Clearly, from what your staff is telling me, from the way you're 615 00:19:01,516 --> 00:19:03,351 reacting, is showing me that you don't 616 00:19:03,351 --> 00:19:04,486 understand the difference. 617 00:19:07,556 --> 00:19:08,723 - I do. (OFF) DUSTIN: OK. 618 00:19:08,723 --> 00:19:10,325 So then I need a commitment from you. 619 00:19:10,325 --> 00:19:13,695 No more drinking, and no more comped drinks. 620 00:19:13,695 --> 00:19:16,131 Because otherwise, I'll take all these [bleep] cameras, 621 00:19:16,131 --> 00:19:18,567 I'll take my checkbook that I come-- to come save this place, 622 00:19:18,567 --> 00:19:20,101 and I'll walk out right now. 623 00:19:20,101 --> 00:19:23,038 [dramatic music] 624 00:19:29,603 --> 00:19:31,838 Because otherwise, I'll take all these [bleep] cameras, 625 00:19:31,838 --> 00:19:34,107 I'll take my checkbook that I come-- to come save this place, 626 00:19:34,107 --> 00:19:35,408 and I'll walk out right now. 627 00:19:39,145 --> 00:19:40,413 - I hear you. (OFF) DUSTIN: OK? 628 00:19:40,413 --> 00:19:42,082 I mean, I want to make very clear that you 629 00:19:42,082 --> 00:19:43,516 understand what I'm saying. (ON) MARK: I hear you. 630 00:19:43,516 --> 00:19:45,852 - And I want all you guys to hold him accountable. 631 00:19:45,852 --> 00:19:48,688 Because if I see one drink, I swear to you, we're out. 632 00:19:48,688 --> 00:19:49,556 Good luck. 633 00:19:49,556 --> 00:19:50,557 I'll see you later. 634 00:19:50,557 --> 00:19:52,459 That's it. 635 00:19:52,459 --> 00:19:54,461 So can we get a commitment from all of you? 636 00:19:54,461 --> 00:19:55,528 - Yes. Sure. 637 00:19:55,528 --> 00:19:57,330 - You have my commitment. 638 00:19:57,330 --> 00:20:01,234 PATTI (VOICEOVER): I think that Mark needs to re-evaluate 639 00:20:01,234 --> 00:20:03,169 what he cares about. 640 00:20:03,169 --> 00:20:04,337 We're all here. 641 00:20:04,337 --> 00:20:06,106 We come to this place every weekend. 642 00:20:06,106 --> 00:20:07,274 I leave my family. 643 00:20:07,274 --> 00:20:09,175 Our staff leave their family to make 644 00:20:09,175 --> 00:20:10,644 sure his business is running. (ON) DUSTIN: OK. 645 00:20:10,644 --> 00:20:12,712 So I have two experts that I'm going to introduce. 646 00:20:12,712 --> 00:20:15,115 Guys, I got Chris Oh and Nick Ortega. 647 00:20:15,115 --> 00:20:16,349 CHRIS: How's it going, team? 648 00:20:16,349 --> 00:20:17,651 - Hi. 649 00:20:17,651 --> 00:20:19,185 - We got a lot of work to do with this bar. 650 00:20:19,185 --> 00:20:20,520 So I hope you guys are ready to start training, 651 00:20:20,520 --> 00:20:22,489 because we got to turn this bar around fast. 652 00:20:22,489 --> 00:20:23,456 So let's get to work. 653 00:20:23,456 --> 00:20:24,291 - Cool. 654 00:20:24,291 --> 00:20:28,228 [music playing] 655 00:20:35,402 --> 00:20:36,503 NICK: Hey, hey. (ON) KYLIE: He's here. 656 00:20:36,503 --> 00:20:37,537 He's here. 657 00:20:37,537 --> 00:20:38,805 - What's happening, mi gente? 658 00:20:38,805 --> 00:20:40,607 - We've identified a lot of problems here-- 659 00:20:40,607 --> 00:20:43,843 incompetent bartenders-- so I know, walking into today, 660 00:20:43,843 --> 00:20:45,378 that I have to spell it out. 661 00:20:45,378 --> 00:20:47,580 This bottle, this bottle, this bottle. 662 00:20:47,580 --> 00:20:50,250 I saw you work last night, and it's 663 00:20:50,250 --> 00:20:53,453 embarrassing that you don't know how to make a spicy margarita. 664 00:20:53,453 --> 00:20:55,288 Are you telling me there's not a jalapeno 665 00:20:55,288 --> 00:20:56,323 in the back of the house? 666 00:20:58,792 --> 00:21:00,694 Is there a muddler to my right? 667 00:21:00,694 --> 00:21:02,195 - Yeah. 668 00:21:02,195 --> 00:21:03,797 - There's your spicy margarita then, right? 669 00:21:03,797 --> 00:21:05,565 Yeah. 670 00:21:05,565 --> 00:21:08,201 So we're implementing cocktails to set them up for success. 671 00:21:08,201 --> 00:21:10,537 We should have a La Perla signature cocktail. 672 00:21:10,537 --> 00:21:12,572 So this is going to be a very easy, 673 00:21:12,572 --> 00:21:14,274 speed of service cocktail. 674 00:21:14,274 --> 00:21:17,577 You can start with ice. 675 00:21:17,577 --> 00:21:20,914 3/4 of an ounce of watermelon simple syrup, 676 00:21:20,914 --> 00:21:26,319 a 1/4 ounce of dry vermouth, 3/4 of an ounce of vodka, 677 00:21:26,319 --> 00:21:28,521 topped with prosecco. 678 00:21:28,521 --> 00:21:32,425 And we're going to garnish very simply but very elegantly 679 00:21:32,425 --> 00:21:33,727 with a watermelon cube skewered-- 680 00:21:33,727 --> 00:21:34,661 MARTHA: A pearl. 681 00:21:34,661 --> 00:21:35,595 [oohing] 682 00:21:35,595 --> 00:21:36,863 - --by a pearl toothpick. 683 00:21:36,863 --> 00:21:40,500 This is La Perla. 684 00:21:40,500 --> 00:21:41,901 All right, you guys, for tonight-- 685 00:21:41,901 --> 00:21:43,703 communication, consistency. 686 00:21:43,703 --> 00:21:46,272 We're gonna drill these recipes into your head 687 00:21:46,272 --> 00:21:48,308 so we provide an incredible experience for not 688 00:21:48,308 --> 00:21:49,843 just your homies, but for the new people 689 00:21:49,843 --> 00:21:51,277 coming through the door. 690 00:21:51,277 --> 00:21:52,679 Can we do this? 691 00:21:52,679 --> 00:21:53,880 Can we get successful? (OFF) MARTHA: Absolutely. 692 00:21:53,880 --> 00:21:54,848 - Let's do that. (ON) MARTHA: Oh, yeah. 693 00:21:54,848 --> 00:21:55,882 NICK: All right, you guys. 694 00:21:55,882 --> 00:21:57,283 Let's get rocking, yeah? 695 00:21:57,283 --> 00:21:58,585 CHRIS: How you guys doing? 696 00:21:58,585 --> 00:22:00,520 So let's talk about what happened last night. 697 00:22:00,520 --> 00:22:02,455 You know, there was a lot of mistakes in here, 698 00:22:02,455 --> 00:22:03,923 the glove situation. 699 00:22:03,923 --> 00:22:05,658 The glove has got the meat juices-- 700 00:22:05,658 --> 00:22:06,793 - The raw meat. 701 00:22:06,793 --> 00:22:08,294 - And she's using that spatula. 702 00:22:08,294 --> 00:22:09,329 NICK: Ugh. 703 00:22:09,329 --> 00:22:10,964 - Oh, wait, look same glove. 704 00:22:10,964 --> 00:22:13,933 I understand you have a bar, but you got a restaurant too. 705 00:22:13,933 --> 00:22:16,603 - Despite the incident that we had with the food, 706 00:22:16,603 --> 00:22:18,371 Chayito does a great job in the kitchen. 707 00:22:18,371 --> 00:22:20,006 CHRIS: Right, but she needs some direction. 708 00:22:20,006 --> 00:22:21,474 She needs some guidance. 709 00:22:21,474 --> 00:22:23,676 She needs someone to help her, coach her. 710 00:22:23,676 --> 00:22:25,445 I did notice you have a huge menu. 711 00:22:25,445 --> 00:22:27,680 If you want to be more alcohol focused, slim down the menu, 712 00:22:27,680 --> 00:22:29,349 you know? 713 00:22:29,349 --> 00:22:30,850 Keep it simple, stupid, like, you know, less is more. 714 00:22:30,850 --> 00:22:34,287 So we're going to do some really easy, simple dishes. 715 00:22:34,287 --> 00:22:35,655 But most importantly, they're going 716 00:22:35,655 --> 00:22:37,457 to be very, very delicious. 717 00:22:37,457 --> 00:22:40,293 Since this is a Mexican cantina, we're gonna do a little play, 718 00:22:40,293 --> 00:22:42,762 so we're gonna put the hamburger and the quesadilla 719 00:22:42,762 --> 00:22:44,264 all into one. 720 00:22:44,264 --> 00:22:45,632 So we're gonna call this the burgerdilla. 721 00:22:45,632 --> 00:22:47,300 Cool. 722 00:22:47,300 --> 00:22:48,435 So what we did was we took some seasoned ground beef. 723 00:22:48,435 --> 00:22:50,437 We mashed into a flour tortilla. 724 00:22:50,437 --> 00:22:52,839 And then we're gonna put it down face down, meat side first. 725 00:22:52,839 --> 00:22:55,341 [sizzling] 726 00:22:55,341 --> 00:22:56,910 Ha, ha, ha. All right, guys. 727 00:22:56,910 --> 00:22:59,279 Now that the burger's cooked and we have a crispy tortilla, 728 00:22:59,279 --> 00:23:01,014 we're gonna just throw it on the cutting board. 729 00:23:01,014 --> 00:23:05,518 We're gonna slice it into fourths, like so. 730 00:23:05,518 --> 00:23:11,057 Lettuce, cheese, pickles, onions. 731 00:23:11,057 --> 00:23:14,327 We're topping with some of my burger sauce. 732 00:23:14,327 --> 00:23:18,598 And we'll finish it with a nice red tomato. 733 00:23:18,598 --> 00:23:19,866 Burgerdilla. 734 00:23:19,866 --> 00:23:21,801 PATTI: That is cute, and it's attractive. 735 00:23:21,801 --> 00:23:23,803 MARK (VOICEOVER): I was impressed with what 736 00:23:23,803 --> 00:23:25,371 Chef Chris brought to La Perla. 737 00:23:25,371 --> 00:23:27,006 Simple plates, delicious plates. 738 00:23:27,006 --> 00:23:29,476 I'm interested to make sure that we have the consistency 739 00:23:29,476 --> 00:23:31,678 to every plate that goes out and see the response 740 00:23:31,678 --> 00:23:33,046 from our customers. (ON) CHRIS: All right, guys. 741 00:23:33,046 --> 00:23:34,581 Well, tonight's a big night. 742 00:23:34,581 --> 00:23:36,449 We got the stress test. 743 00:23:36,449 --> 00:23:38,485 I'm putting my trust into you guys, so please, 744 00:23:38,485 --> 00:23:39,652 please don't let me down. (ON) MARK: Yes, sir. 745 00:23:39,652 --> 00:23:40,854 - Cool. (ON) CHRIS: You guys ready? 746 00:23:40,854 --> 00:23:41,921 - We're ready. (ON) MARK: We're ready. 747 00:23:41,921 --> 00:23:45,325 [music playing] 748 00:23:47,560 --> 00:23:49,062 - I already put them all in. 749 00:23:49,062 --> 00:23:49,929 - OK, but you-- (ON) DUSTIN: You ready? 750 00:23:49,929 --> 00:23:50,964 - I'm ready, sir. 751 00:23:50,964 --> 00:23:52,398 - You want to let them in? 752 00:23:52,398 --> 00:23:53,766 - Yes, sir. (ON) DUSTIN: Let's do it. 753 00:23:53,766 --> 00:23:55,702 Mark's gonna need to prove to me, to his staff, 754 00:23:55,702 --> 00:23:57,904 and to this entire community that he's no longer Mr. 755 00:23:57,904 --> 00:23:59,572 Good Times, that he's actually inside, 756 00:23:59,572 --> 00:24:01,441 ready to run a business. 757 00:24:01,441 --> 00:24:03,009 MARK: Thank you guys for coming in. 758 00:24:03,009 --> 00:24:05,445 Come and enjoy the new flavor and new taste we have. 759 00:24:05,445 --> 00:24:06,579 - Welcome in, guys. 760 00:24:06,579 --> 00:24:07,881 - Hi, guys. 761 00:24:07,881 --> 00:24:09,048 Welcome in. (ON) MARK: Good to see you guys. 762 00:24:09,048 --> 00:24:10,049 Good to see you guys. 763 00:24:10,049 --> 00:24:11,451 - I'll try the La Perla. 764 00:24:11,451 --> 00:24:12,752 - These are the new drink items we have, 765 00:24:12,752 --> 00:24:13,720 and these are the new food items we have. 766 00:24:13,720 --> 00:24:14,787 - Burgerdilla. 767 00:24:14,787 --> 00:24:15,922 - The burgerdilla is bomb ass. 768 00:24:15,922 --> 00:24:16,756 - OK. 769 00:24:16,756 --> 00:24:19,692 I'm gonna do that. 770 00:24:19,692 --> 00:24:21,494 - Ceviche, two ceviche. 771 00:24:21,494 --> 00:24:22,862 Two burger quesadilla. 772 00:24:25,632 --> 00:24:28,067 NICK: You got a full bar, and you're making one drink. 773 00:24:28,067 --> 00:24:29,569 DUSTIN: Waiting for drinks? 774 00:24:29,569 --> 00:24:30,837 Get your orders? (ON) SHAUNA: Yeah. 775 00:24:30,837 --> 00:24:31,905 - You moving? 776 00:24:31,905 --> 00:24:32,939 - I got their orders already. 777 00:24:32,939 --> 00:24:34,073 - OK. Did you put them in? 778 00:24:34,073 --> 00:24:35,608 - No. 779 00:24:35,608 --> 00:24:38,411 Sense of urgency, that's what we need tonight. 780 00:24:38,411 --> 00:24:40,380 So far slow, slow, slow, slow. 781 00:24:40,380 --> 00:24:41,714 There's orders still getting taken. 782 00:24:41,714 --> 00:24:43,149 They haven't even been rung in yet. 783 00:24:43,149 --> 00:24:44,651 The bar's already falling behind. 784 00:24:44,651 --> 00:24:46,419 We're just not anywhere where we need 785 00:24:46,419 --> 00:24:48,788 to be within the first five minutes of opening the doors. 786 00:24:48,788 --> 00:24:50,857 - Why is the food tickets coming up here? 787 00:24:50,857 --> 00:24:52,492 DUSTIN: And the food tickets is 788 00:24:52,492 --> 00:24:53,793 coming in here and in the back. 789 00:24:53,793 --> 00:24:55,094 PATTI: Two shrimp cocktail, 790 00:24:55,094 --> 00:24:56,429 burgerdilla, La Perla. 791 00:24:56,429 --> 00:24:57,730 You got everything on this ticket? 792 00:24:57,730 --> 00:25:00,066 - No, I'm still missing two burgerditas. 793 00:25:00,066 --> 00:25:00,934 - Patti? 794 00:25:00,934 --> 00:25:01,768 Where Patti? 795 00:25:04,437 --> 00:25:05,972 - No, I didn't do that right. 796 00:25:05,972 --> 00:25:06,973 - Have these been taken out? 797 00:25:06,973 --> 00:25:07,740 - They should have been. 798 00:25:07,740 --> 00:25:08,908 - They should? 799 00:25:08,908 --> 00:25:09,809 NICK: We don't know because they're 800 00:25:09,809 --> 00:25:10,944 not stabbing tickets. 801 00:25:10,944 --> 00:25:12,545 - Well, we don't have the stabber. 802 00:25:12,545 --> 00:25:13,446 - Wouldn't that be something that we're supposed 803 00:25:13,446 --> 00:25:14,013 to set up ahead of time? 804 00:25:14,013 --> 00:25:16,583 - Absolutely. 805 00:25:16,583 --> 00:25:17,850 - [speaking spanish] 806 00:25:17,850 --> 00:25:19,752 CHRIS: You know, I was really confident 807 00:25:19,752 --> 00:25:21,821 at the start of this night, but my confidence 808 00:25:21,821 --> 00:25:26,125 is on the floor, literally. 809 00:25:26,125 --> 00:25:27,794 - You know those are wrong, right? 810 00:25:27,794 --> 00:25:28,728 - They are? (ON) NICK: Yeah. 811 00:25:28,728 --> 00:25:29,829 - What did I do wrong? 812 00:25:29,829 --> 00:25:30,763 - You did equal pours on this. 813 00:25:30,763 --> 00:25:31,965 - Oh. 814 00:25:31,965 --> 00:25:32,899 - This is a 1/4 ounce, and that's a 3/4. 815 00:25:32,899 --> 00:25:34,434 - Sorry, sorry. 816 00:25:34,434 --> 00:25:36,603 - How many drinks have we poured right now? 817 00:25:36,603 --> 00:25:38,204 - I've done 8 or 9 so far, maybe 10. 818 00:25:38,204 --> 00:25:39,038 - Eight or nine drinks? 819 00:25:39,038 --> 00:25:40,106 What is that, $200? 820 00:25:40,106 --> 00:25:41,774 - Easy. 821 00:25:41,774 --> 00:25:43,810 KYLIE: I've been waiting on a sour for-- the whole time. 822 00:25:43,810 --> 00:25:45,545 - We're at 25 minutes for a sour. 823 00:25:45,545 --> 00:25:46,946 DUSTIN: Mark, the bartenders 824 00:25:46,946 --> 00:25:48,548 have not been able to make 10 drinks correctly. 825 00:25:48,548 --> 00:25:50,516 That's $200 that's supposed to be in your pocket 826 00:25:50,516 --> 00:25:51,718 that's down the drain. 827 00:25:51,718 --> 00:25:53,586 - But I got the kitchen going on, too. 828 00:25:53,586 --> 00:25:54,654 - How's the kitchen going? 829 00:25:54,654 --> 00:25:55,722 - They're behind there, too. 830 00:25:55,722 --> 00:25:56,556 - There's you and Patti, no? 831 00:25:56,556 --> 00:25:57,557 MARK: Yeah. 832 00:25:57,557 --> 00:25:58,658 - So divide and conquer. 833 00:25:58,658 --> 00:25:59,726 Who's taking over the bar? 834 00:25:59,726 --> 00:26:00,927 Who's taking over the kitchen? 835 00:26:00,927 --> 00:26:02,895 You got to make that decision, OK? 836 00:26:02,895 --> 00:26:04,197 - I understood. 837 00:26:04,197 --> 00:26:06,733 DUSTIN: Chef, how many are we looking at? 838 00:26:06,733 --> 00:26:08,067 - 12. (ON) DUSTIN: 12! 839 00:26:08,067 --> 00:26:09,802 And how many still haven't been made? 840 00:26:09,802 --> 00:26:10,937 So we have 15. 841 00:26:10,937 --> 00:26:12,505 The menu is not that hard. 842 00:26:12,505 --> 00:26:14,607 - If you tell me which of these they are-- 843 00:26:14,607 --> 00:26:16,009 - It'll say on it if it's mine or not. 844 00:26:16,009 --> 00:26:17,477 - I know. 845 00:26:17,477 --> 00:26:18,011 But I don't know what table they go to. 846 00:26:18,011 --> 00:26:19,245 - Oh, well-- 847 00:26:19,245 --> 00:26:21,481 - It's a lot harder being an actual bar 848 00:26:21,481 --> 00:26:24,617 owner than being Mr. Good Times, giving shots to the whole bar. 849 00:26:24,617 --> 00:26:26,686 He actually has to work, and I don't know 850 00:26:26,686 --> 00:26:28,087 if he's capable of doing that. 851 00:26:28,087 --> 00:26:29,789 - Patti, did you-- did you fire all on the orders 852 00:26:29,789 --> 00:26:31,157 in the back table? They never got their drinks. 853 00:26:31,157 --> 00:26:32,025 They never came-- (ON) PATTI: Yeah. 854 00:26:32,025 --> 00:26:33,226 You said you did it. 855 00:26:33,226 --> 00:26:34,527 - I thought you said you did it. 856 00:26:34,527 --> 00:26:36,029 - No, you said you put it in. 857 00:26:36,029 --> 00:26:38,498 - So the bar is backed up completely. 858 00:26:38,498 --> 00:26:40,099 They have no systems in place. 859 00:26:40,099 --> 00:26:42,535 Right now, this is exactly how they're tracking their tickets. 860 00:26:42,535 --> 00:26:43,870 These are where tables are going. 861 00:26:43,870 --> 00:26:45,171 I have no idea. They're just throwing them away. 862 00:26:45,171 --> 00:26:47,073 They're not sure if something got served, 863 00:26:47,073 --> 00:26:48,574 if it didn't get served. 864 00:26:48,574 --> 00:26:49,876 Raise your hand if you don't have a drink. 865 00:26:49,876 --> 00:26:53,513 3, 4, 10, 14, 20 people-- 866 00:26:53,513 --> 00:26:54,881 half the bar doesn't have a drink. 867 00:26:58,151 --> 00:26:59,118 Look at this. 868 00:26:59,118 --> 00:27:00,286 Eight tickets on the line. 869 00:27:00,286 --> 00:27:01,654 We have some orders ready to run. 870 00:27:01,654 --> 00:27:03,089 Do you even know where they're going? 871 00:27:03,089 --> 00:27:04,190 - No, I don't. 872 00:27:04,190 --> 00:27:05,925 Where's the ticket? 873 00:27:05,925 --> 00:27:06,826 DUSTIN: But see, these are why we need systems in place. 874 00:27:06,826 --> 00:27:07,760 - Right, right, right. 875 00:27:07,760 --> 00:27:08,795 - These are why we need 876 00:27:08,795 --> 00:27:10,163 to know which table goes where. 877 00:27:10,163 --> 00:27:11,964 Guys, you need a specific runner for the food. 878 00:27:11,964 --> 00:27:13,900 Somebody needs to be in charge of that. 879 00:27:13,900 --> 00:27:14,867 - OK. 880 00:27:14,867 --> 00:27:16,235 - Mark's walking around, 881 00:27:16,235 --> 00:27:17,670 doesn't know what he's doing. 882 00:27:17,670 --> 00:27:19,138 The ticket times are through the roof. 883 00:27:19,138 --> 00:27:21,040 Half the bar doesn't even have drinks. 884 00:27:21,040 --> 00:27:23,276 The bartenders are making one drink at a time. 885 00:27:23,276 --> 00:27:25,244 It's-- I don't even know what's going on here. 886 00:27:25,244 --> 00:27:27,814 It's crazy. 887 00:27:27,814 --> 00:27:28,648 Look at that. 888 00:27:28,648 --> 00:27:30,116 Look at that. 889 00:27:30,116 --> 00:27:31,751 Oh, my god. 890 00:27:31,751 --> 00:27:33,252 Mark! 891 00:27:33,252 --> 00:27:34,821 - Here they are. 892 00:27:34,821 --> 00:27:36,556 - Oh, what is this? (ON) WOMAN: Oh, thank you. 893 00:27:36,556 --> 00:27:37,657 - You're welcome. 894 00:27:37,657 --> 00:27:38,791 These are the La Perla. 895 00:27:38,791 --> 00:27:40,126 - Well, I didn't order a La Perla. 896 00:27:40,126 --> 00:27:41,894 DUSTIN: We have people in the back 897 00:27:41,894 --> 00:27:43,629 that haven't even got served food or drinks all night long. 898 00:27:43,629 --> 00:27:45,131 You have no systems in place whatsoever. 899 00:27:45,131 --> 00:27:46,666 - OK, so-- 900 00:27:46,666 --> 00:27:47,100 - And they're telling me this is how it is-- 901 00:27:47,100 --> 00:27:48,101 - So-- 902 00:27:48,101 --> 00:27:49,168 - --every single night. 903 00:27:49,168 --> 00:27:50,336 - No, so the reality is, is we 904 00:27:50,336 --> 00:27:51,671 have a new menu that just came out. 905 00:27:51,671 --> 00:27:52,672 Our kitchen barely knows about it. 906 00:27:52,672 --> 00:27:53,106 - That's is not an excuse. 907 00:27:53,106 --> 00:27:54,140 - OK. 908 00:27:54,140 --> 00:27:55,041 - Mark, this is your staff-- 909 00:27:55,041 --> 00:27:56,309 - How many-- how many-- 910 00:27:56,309 --> 00:27:57,610 - --that you did not set up for success. 911 00:27:57,610 --> 00:27:58,878 MARK: But we're gonna fix it. 912 00:27:58,878 --> 00:27:59,846 - Enough. We're shutting it down tonight. 913 00:27:59,846 --> 00:28:01,114 It's done. We're over. 914 00:28:01,114 --> 00:28:02,115 So apologize to everybody for not getting 915 00:28:02,115 --> 00:28:03,783 their food and their drinks. 916 00:28:03,783 --> 00:28:04,784 - Listen, everybody, we got a menu that was given to us 917 00:28:04,784 --> 00:28:05,785 about an hour before setup. 918 00:28:05,785 --> 00:28:07,820 - I don't want an excuse. 919 00:28:07,820 --> 00:28:09,756 - These are my customers, OK? 920 00:28:09,756 --> 00:28:12,125 DUSTIN: How many people are still waiting for drinks? 921 00:28:20,058 --> 00:28:21,059 before setup. 922 00:28:21,059 --> 00:28:23,261 - I don't want an excuse. 923 00:28:23,261 --> 00:28:25,230 - These are my customers, OK? 924 00:28:25,230 --> 00:28:26,698 - I don't want an excuse from you. 925 00:28:26,698 --> 00:28:27,732 I want you to apologize-- 926 00:28:27,732 --> 00:28:29,267 - These are my customers. 927 00:28:29,267 --> 00:28:31,703 We got a menu that was given to us about an hour before-- 928 00:28:31,703 --> 00:28:33,638 DUSTIN: Guys, it's over. Thank you very much. 929 00:28:33,638 --> 00:28:34,272 We're done. 930 00:28:34,272 --> 00:28:35,240 Night's over. 931 00:28:35,240 --> 00:28:36,774 We're gonna talk about it. 932 00:28:36,774 --> 00:28:37,709 [cheering] 933 00:28:39,010 --> 00:28:40,245 - I'm feeling a little disappointed in the 934 00:28:40,245 --> 00:28:41,713 outcome tonight. 935 00:28:41,713 --> 00:28:42,847 I expected us to do a little bit better. 936 00:28:42,847 --> 00:28:44,582 - So, Mark, I guess they're not 937 00:28:44,582 --> 00:28:46,184 gonna get their food that we placed order, everything's-- 938 00:28:46,184 --> 00:28:47,619 - He said shut it down. Let's just shut it down. 939 00:28:47,619 --> 00:28:48,253 - OK. (ON) MARK: All right? 940 00:28:48,253 --> 00:28:49,287 - Got it. 941 00:28:49,287 --> 00:28:51,122 - But we were set up to fail. 942 00:28:51,122 --> 00:28:52,624 And there's no way around that. 943 00:28:52,624 --> 00:28:53,992 We were set up to fail. 944 00:28:53,992 --> 00:28:55,727 The kitchen wasn't ready. 945 00:28:55,727 --> 00:28:58,162 And then when you pack the place out with the customers-- 946 00:28:58,162 --> 00:29:00,798 if we would have had more time, we would have knocked it out. 947 00:29:00,798 --> 00:29:02,100 - I've never seen anything that bad. 948 00:29:02,100 --> 00:29:03,635 I swear to God. 949 00:29:03,635 --> 00:29:05,837 - I'm confident we're gonna work through this. 950 00:29:05,837 --> 00:29:07,138 - I got to talk to Jon 951 00:29:07,138 --> 00:29:09,641 and get his opinion on what to do next. 952 00:29:09,641 --> 00:29:10,975 - Hey, Dustin. 953 00:29:10,975 --> 00:29:13,678 I'm dying to hear how stress test went. 954 00:29:13,678 --> 00:29:15,680 - It was a disaster, Jon. 955 00:29:15,680 --> 00:29:17,782 They completely failed. 956 00:29:17,782 --> 00:29:18,883 - Was it skills? 957 00:29:18,883 --> 00:29:19,918 Was it systems? 958 00:29:19,918 --> 00:29:21,319 - Systems-- there was none. 959 00:29:21,319 --> 00:29:22,287 - How was Mark? 960 00:29:22,287 --> 00:29:23,621 Did he step up? 961 00:29:23,621 --> 00:29:25,089 - Jon, he really just seemed lost. 962 00:29:25,089 --> 00:29:26,925 - So we got a big problem, buddy. 963 00:29:26,925 --> 00:29:30,194 We've got to change the way he looks and acts in his business. 964 00:29:30,194 --> 00:29:32,897 - He really looks at this place as kind of, I think, 965 00:29:32,897 --> 00:29:34,232 his funhouse. 966 00:29:34,232 --> 00:29:36,200 So if he really wants to keep these doors open, 967 00:29:36,200 --> 00:29:37,936 he's going to have to wake up. 968 00:29:37,936 --> 00:29:39,737 JON (ON COMPUTER): He's got to figure that out. 969 00:29:39,737 --> 00:29:41,005 Hopefully, you got him there. (OFF) DUSTIN: All right, Jon. 970 00:29:41,005 --> 00:29:42,807 You know, for this concept, we're really 971 00:29:42,807 --> 00:29:45,677 going to have to come up with an idea that's going to help keep 972 00:29:45,677 --> 00:29:48,146 the identity, keep the legacy of this brand 973 00:29:48,146 --> 00:29:51,015 and of the name that's been around for 78 years, 974 00:29:51,015 --> 00:29:54,085 but find a way to get people to want to come back. 975 00:29:54,085 --> 00:29:55,386 - You know, when you look 976 00:29:55,386 --> 00:29:57,855 at the median income of this market, Dustin, 977 00:29:57,855 --> 00:30:00,391 it's about $42,000 a year. 978 00:30:00,391 --> 00:30:02,327 So I think this bar needs to provide 979 00:30:02,327 --> 00:30:04,395 an elevated experience, certainly, 980 00:30:04,395 --> 00:30:06,864 but still provide value. 981 00:30:06,864 --> 00:30:09,067 You do that at Drai's in Las Vegas. 982 00:30:09,067 --> 00:30:12,103 You're an expert at making people feel exclusive, 983 00:30:12,103 --> 00:30:13,271 but yet providing value. 984 00:30:13,271 --> 00:30:15,073 - Jon, I think that's a great plan, 985 00:30:15,073 --> 00:30:17,308 and I think that's definitely what this place needs. 986 00:30:17,308 --> 00:30:18,276 - Thanks, buddy. 987 00:30:18,276 --> 00:30:19,243 I'll talk to you tomorrow. 988 00:30:19,243 --> 00:30:21,913 - Sounds good. 989 00:30:21,913 --> 00:30:23,314 [cars honking] 990 00:30:23,314 --> 00:30:26,851 [music playing] 991 00:30:28,186 --> 00:30:29,887 NICK: How do you think last night went, Patti? 992 00:30:29,887 --> 00:30:31,022 - It was chaos. 993 00:30:31,022 --> 00:30:32,023 It's exhausting. 994 00:30:32,023 --> 00:30:33,191 I'm tired. 995 00:30:33,191 --> 00:30:34,726 - I'll tell you what I didn't see. 996 00:30:34,726 --> 00:30:36,894 I didn't see a bus tub behind the bar. 997 00:30:36,894 --> 00:30:40,031 I didn't see a spike where your service bar tickets should 998 00:30:40,031 --> 00:30:41,766 be spiked once they're done. 999 00:30:41,766 --> 00:30:43,801 I didn't see a place for you to put service bar tickets. 1000 00:30:43,801 --> 00:30:47,238 By the time you guys started communicating, it was too late. 1001 00:30:47,238 --> 00:30:50,842 So we're gonna make it as easy as you can possibly imagine. 1002 00:30:50,842 --> 00:30:54,212 We're gonna embrace the frozen machines that you guys have, 1003 00:30:54,212 --> 00:30:56,781 and we're gonna batch it for you so that all you have to do 1004 00:30:56,781 --> 00:31:02,053 is pour, garnish, and serve, starting with a pina colada. 1005 00:31:02,053 --> 00:31:07,058 2 ounces cream of coconut, 1 and 1/2 ounce fresh pineapple 1006 00:31:07,058 --> 00:31:10,294 juice, 1/2 ounce fresh Twisted Alchemy 1007 00:31:10,294 --> 00:31:19,270 lime juice, 1 ounce white rum, one healthy scoop of ice, 1008 00:31:19,270 --> 00:31:21,305 and blend. 1009 00:31:21,305 --> 00:31:23,274 Classic hurricane glass. 1010 00:31:23,274 --> 00:31:24,776 And pour. 1011 00:31:24,776 --> 00:31:26,978 But we know your guests like strong drinks, 1012 00:31:26,978 --> 00:31:31,015 so let's give it a topper, a nice float of dark rum. 1013 00:31:31,015 --> 00:31:34,886 Garnish with an orange slice and some mint. 1014 00:31:34,886 --> 00:31:38,756 And this is a pina colada. 1015 00:31:38,756 --> 00:31:40,258 - Our ladies would like that. 1016 00:31:40,258 --> 00:31:41,959 - Yeah? (ON) MARTHA: Right, real nice. 1017 00:31:41,959 --> 00:31:43,795 - We're gonna batch it for you in your frozens. 1018 00:31:43,795 --> 00:31:44,929 - Now I'm happy. 1019 00:31:44,929 --> 00:31:47,498 Our customers will dig that. 1020 00:31:47,498 --> 00:31:51,069 [music playing] 1021 00:31:52,370 --> 00:31:53,871 DUSTIN: Last night's stress 1022 00:31:53,871 --> 00:31:55,206 test was a complete failure. 1023 00:31:55,206 --> 00:31:57,041 And I got to go have a conversation with Mark. 1024 00:31:57,041 --> 00:32:00,078 And I got to ask him if he can really take the reins 1025 00:32:00,078 --> 00:32:02,013 of this bar and turn it around. 1026 00:32:02,013 --> 00:32:03,781 Let's talk about last night. 1027 00:32:03,781 --> 00:32:06,551 What do you think you learned from last night, personally? 1028 00:32:06,551 --> 00:32:09,987 MARK: I learned that, without proper preparedness, 1029 00:32:09,987 --> 00:32:11,155 it's gonna be a shit show. 1030 00:32:11,155 --> 00:32:12,356 I think the difference between me 1031 00:32:12,356 --> 00:32:14,525 and you is that you're from Las Vegas. 1032 00:32:14,525 --> 00:32:15,960 You have business in Las Vegas. 1033 00:32:15,960 --> 00:32:17,829 It's a numbers game, right? 1034 00:32:17,829 --> 00:32:19,097 For me, it's a people's game. 1035 00:32:19,097 --> 00:32:20,198 I know my customers. 1036 00:32:20,198 --> 00:32:21,432 I'm just not turning them over. 1037 00:32:21,432 --> 00:32:23,101 - I know my customers, too. 1038 00:32:23,101 --> 00:32:25,002 So in Vegas, as much as it is a numbers game, 1039 00:32:25,002 --> 00:32:27,271 the locals still come back. They're consistent customers. 1040 00:32:27,271 --> 00:32:28,973 And I have businesses outside of Vegas, 1041 00:32:28,973 --> 00:32:31,843 too, so I understand that personal connection. 1042 00:32:31,843 --> 00:32:33,444 But at the same time, don't you think 1043 00:32:33,444 --> 00:32:36,280 that their experience would be better if the overall business 1044 00:32:36,280 --> 00:32:37,115 was running better? 1045 00:32:37,115 --> 00:32:38,416 - 100%. 1046 00:32:38,416 --> 00:32:39,951 I've learned something about this business. 1047 00:32:39,951 --> 00:32:41,552 You have to be passionate about it. 1048 00:32:41,552 --> 00:32:43,488 You have to love the back of the house. 1049 00:32:43,488 --> 00:32:45,223 You have to love the front of the house. 1050 00:32:45,223 --> 00:32:46,491 You have to be analytical about it. 1051 00:32:46,491 --> 00:32:48,025 And you have to know who your customers are. 1052 00:32:48,025 --> 00:32:50,094 And I've learned that, up until this point, 1053 00:32:50,094 --> 00:32:51,562 I haven't been passionate about it. 1054 00:32:51,562 --> 00:32:53,297 I have to put my energy and focus 1055 00:32:53,297 --> 00:32:55,533 on this so I can straighten it out for the long run. 1056 00:32:55,533 --> 00:32:57,301 - I definitely agree with you. 1057 00:32:57,301 --> 00:33:01,072 And I think, last night, I saw a glimmer of you kind 1058 00:33:01,072 --> 00:33:02,607 of being passionate about it. 1059 00:33:02,607 --> 00:33:04,342 When I was getting upset and I was getting on your staff 1060 00:33:04,342 --> 00:33:06,611 and I was getting on you, you were in the kitchen at one 1061 00:33:06,611 --> 00:33:07,945 point and you were helping. 1062 00:33:07,945 --> 00:33:09,547 That's really what it really means 1063 00:33:09,547 --> 00:33:12,150 to be a bar owner is getting in there, rolling up your sleeves, 1064 00:33:12,150 --> 00:33:13,384 you know? 1065 00:33:13,384 --> 00:33:15,019 It's not just, hey, how are you doing, 1066 00:33:15,019 --> 00:33:16,000 getting to know your customers. That's the fun part. 1067 00:33:16,000 --> 00:33:16,254 getting to know your customers. That's the fun part. 1068 00:33:16,254 --> 00:33:17,588 And I enjoy that, too. 1069 00:33:17,588 --> 00:33:19,590 But I've been in this business 30 years. 1070 00:33:19,590 --> 00:33:22,627 And over that time, it's the consistency 1071 00:33:22,627 --> 00:33:26,197 of being able to do both without just giving away the house, 1072 00:33:26,197 --> 00:33:27,965 too, because as you see the numbers, 1073 00:33:27,965 --> 00:33:30,601 pennies turn into dollars, turn into thousands, and all 1074 00:33:30,601 --> 00:33:32,103 of a sudden, you're in the hole, and that's not 1075 00:33:32,103 --> 00:33:33,538 fair to you, to your family, that you 1076 00:33:33,538 --> 00:33:36,140 keep having to put in money into this business 1077 00:33:36,140 --> 00:33:37,308 to keep it afloat. 1078 00:33:37,308 --> 00:33:38,609 You know, a big thing last night was 1079 00:33:38,609 --> 00:33:40,211 when we were shutting down the bar, 1080 00:33:40,211 --> 00:33:41,979 you said, you know, these are my customers. 1081 00:33:41,979 --> 00:33:44,182 And I could feel the connection you have with the community, 1082 00:33:44,182 --> 00:33:45,650 with the people that come to La Perla. 1083 00:33:45,650 --> 00:33:48,152 And that's something that I can't teach. 1084 00:33:48,152 --> 00:33:49,887 You know, there are bar owners that I've 1085 00:33:49,887 --> 00:33:52,056 met that are there for the business 1086 00:33:52,056 --> 00:33:53,257 and not for the community. 1087 00:33:53,257 --> 00:33:54,292 And I feel like that's something where 1088 00:33:54,292 --> 00:33:55,593 you almost have the opposite. 1089 00:33:55,593 --> 00:33:56,994 And the rest of your staff is good people. 1090 00:33:56,994 --> 00:33:58,496 - Right. (ON) DUSTIN: They care. 1091 00:33:58,496 --> 00:34:00,898 I do think that we've made a lot of success this week. 1092 00:34:00,898 --> 00:34:02,300 You know, it's been a bumpy road, 1093 00:34:02,300 --> 00:34:04,402 but we're going to continue to move it forward. 1094 00:34:04,402 --> 00:34:06,137 There's some systems that I'm going 1095 00:34:06,137 --> 00:34:08,239 to put in place that are going to make your life so easy. 1096 00:34:08,239 --> 00:34:09,540 - I appreciate that. 1097 00:34:09,540 --> 00:34:11,242 I feel like the idea of being more involved 1098 00:34:11,242 --> 00:34:13,311 on the business side, not so much the social side, 1099 00:34:13,311 --> 00:34:15,413 is a lot more important so that we can make sure we 1100 00:34:15,413 --> 00:34:16,681 have continuity of business. 1101 00:34:16,681 --> 00:34:20,184 [music playing] 1102 00:34:30,394 --> 00:34:33,931 [music playing] 1103 00:34:35,299 --> 00:34:36,701 [cheering, applause] 1104 00:34:36,701 --> 00:34:38,469 - How's everyone doing? 1105 00:34:38,469 --> 00:34:39,303 MARK: Good. (OFF) PATTI: Good. 1106 00:34:39,303 --> 00:34:40,504 Excited. 1107 00:34:40,504 --> 00:34:43,307 - When Jon called me and he told me, 1108 00:34:43,307 --> 00:34:45,243 hey, I need your help with this bar, 1109 00:34:45,243 --> 00:34:48,479 this brand has been around for 78 years, 1110 00:34:48,479 --> 00:34:51,549 he expressed to me what this place meant to the community. 1111 00:34:51,549 --> 00:34:53,951 So when I got here and I met you, Mark, 1112 00:34:53,951 --> 00:34:56,721 I was a little worried because I thought maybe 1113 00:34:56,721 --> 00:34:58,589 you enjoy hanging out in your bar 1114 00:34:58,589 --> 00:35:00,591 more than you enjoy running it. 1115 00:35:00,591 --> 00:35:02,627 But over the past couple of days, 1116 00:35:02,627 --> 00:35:05,563 I think that you've stepped up, and I think you've not only 1117 00:35:05,563 --> 00:35:08,499 showed to me, but you've showed to this community, 1118 00:35:08,499 --> 00:35:10,167 I think you've showed to your staff, 1119 00:35:10,167 --> 00:35:11,669 that you can be an owner. 1120 00:35:11,669 --> 00:35:13,404 How has this week been for you? 1121 00:35:13,404 --> 00:35:15,640 - Very insightful, very-- it's 1122 00:35:15,640 --> 00:35:17,174 been a learning experience. 1123 00:35:17,174 --> 00:35:18,676 - How do you guys think Mark did this week? 1124 00:35:18,676 --> 00:35:20,311 - Great. (ON) MARTHA: He stepped it up. 1125 00:35:20,311 --> 00:35:22,113 - Yeah, absolutely. (ON) DUSTIN: Ready to your bar? 1126 00:35:22,113 --> 00:35:23,314 ALL: Yes. (ON) MARK: Let's do it. 1127 00:35:23,314 --> 00:35:24,448 - Can't wait. (OFF) DUSTIN: All right. 1128 00:35:24,448 --> 00:35:25,650 On 3. 1129 00:35:25,650 --> 00:35:30,187 1, 2, 3. 1130 00:35:30,187 --> 00:35:31,022 - Wow. 1131 00:35:31,022 --> 00:35:31,689 Oh, gosh. 1132 00:35:31,689 --> 00:35:33,524 [cheering, applause] 1133 00:35:37,270 --> 00:35:41,174 - 1, 2, 3. 1134 00:35:41,174 --> 00:35:44,243 [cheering, applause] 1135 00:35:45,478 --> 00:35:46,479 MARTHA: I love it. 1136 00:35:46,479 --> 00:35:47,980 SHAUNA: It's beautiful. 1137 00:35:47,980 --> 00:35:49,315 - So pretty. (ON) SHAUNA: Looks beautiful. 1138 00:35:49,315 --> 00:35:51,417 - As you can see, we kept the name. 1139 00:35:51,417 --> 00:35:54,020 La Perla means something to this community. 1140 00:35:54,020 --> 00:35:56,455 That's why we left the front of the building as it is, 1141 00:35:56,455 --> 00:35:59,725 to preserve the legacy and the tradition of this great bar. 1142 00:35:59,725 --> 00:36:00,560 - Hey! 1143 00:36:00,560 --> 00:36:01,494 [cheering, applause] 1144 00:36:01,494 --> 00:36:02,728 - Yes. 1145 00:36:02,728 --> 00:36:03,462 - You guys ready to go and see inside? 1146 00:36:03,462 --> 00:36:04,564 - Yes. 1147 00:36:04,564 --> 00:36:06,299 - Go and see your new bar. 1148 00:36:06,299 --> 00:36:07,200 - Come on. 1149 00:36:07,200 --> 00:36:08,434 [music playing] 1150 00:36:08,434 --> 00:36:11,170 - Oh, wow. 1151 00:36:11,170 --> 00:36:12,171 - Yes! 1152 00:36:12,171 --> 00:36:14,273 - Oh, my gosh! 1153 00:36:14,273 --> 00:36:17,109 Oh, my god. 1154 00:36:17,109 --> 00:36:18,744 MARK: This is nice. This is really nice. 1155 00:36:18,744 --> 00:36:20,213 - Look how beautiful. 1156 00:36:20,213 --> 00:36:21,347 [gasps] 1157 00:36:21,347 --> 00:36:23,015 SHAUNA: A real server station. 1158 00:36:23,015 --> 00:36:24,183 I love it. (OFF) MARTHA: Oh, my goodness. 1159 00:36:24,183 --> 00:36:25,985 Look how pretty it is back here. 1160 00:36:25,985 --> 00:36:27,420 SHAUNA: This is insane. 1161 00:36:27,420 --> 00:36:29,622 MARTHA: Patti, I think they put that sign for you. 1162 00:36:29,622 --> 00:36:31,557 - This is way beyond my expectations. 1163 00:36:31,557 --> 00:36:32,391 JOEY: Look at the lighting. 1164 00:36:32,391 --> 00:36:33,426 MARK: Super nice. 1165 00:36:33,426 --> 00:36:35,061 - Look how sick that looks. 1166 00:36:35,061 --> 00:36:36,329 - That looks badass. 1167 00:36:36,329 --> 00:36:37,430 - Oh, that's nice. 1168 00:36:37,430 --> 00:36:38,698 I like that. 1169 00:36:38,698 --> 00:36:40,366 The detail that was put into this place 1170 00:36:40,366 --> 00:36:43,636 with the look, the colors, the feel, and everything 1171 00:36:43,636 --> 00:36:45,137 has come together now-- 1172 00:36:45,137 --> 00:36:46,472 I like it. (ON) MARTHA: Wow. 1173 00:36:46,472 --> 00:36:48,307 - I can't believe how beautiful that looks. 1174 00:36:48,307 --> 00:36:49,375 - A brand new back bar. 1175 00:36:49,375 --> 00:36:50,643 MARTHA: Yes. 1176 00:36:50,643 --> 00:36:52,278 - You know, this thing-- it feels elegant. 1177 00:36:52,278 --> 00:36:53,479 It feels rich. 1178 00:36:53,479 --> 00:36:55,481 So as you can see, we've done a lot. 1179 00:36:55,481 --> 00:36:58,050 Jon and I, when we were talking about the concept, 1180 00:36:58,050 --> 00:37:00,419 we said, you know, we need to continue to keep 1181 00:37:00,419 --> 00:37:01,621 this place feeling great. 1182 00:37:01,621 --> 00:37:03,189 We need to elevate it a little bit. 1183 00:37:03,189 --> 00:37:05,057 You can see the brand-new bar stools, 1184 00:37:05,057 --> 00:37:06,559 the new tables, the new chairs. 1185 00:37:06,559 --> 00:37:08,327 I mean, people are going to walk in here. 1186 00:37:08,327 --> 00:37:09,729 They're going to be like, wait. It feels a little different. 1187 00:37:09,729 --> 00:37:10,596 It feels-- (ON) MARTHA: It's bueno. 1188 00:37:10,596 --> 00:37:11,697 - --good. Exactly. 1189 00:37:11,697 --> 00:37:13,165 - I think that it brings back 1190 00:37:13,165 --> 00:37:14,533 that original La Perla feel-- 1191 00:37:14,533 --> 00:37:15,468 DUSTIN: It does. 1192 00:37:15,468 --> 00:37:16,736 - --with the color. 1193 00:37:16,736 --> 00:37:19,272 - You know, things that I got you guys-- 1194 00:37:19,272 --> 00:37:22,241 brand new cookware from barproducts.com. 1195 00:37:22,241 --> 00:37:24,644 Not only that, I got you guys a lifetime 1196 00:37:24,644 --> 00:37:26,345 subscription to Partender. (ON) MARTHA: Wow. 1197 00:37:26,345 --> 00:37:27,780 - Thank you. (ON) MARTHA: Nice. 1198 00:37:27,780 --> 00:37:29,649 DUSTIN: The big thing was the systems, 1199 00:37:29,649 --> 00:37:32,485 so I got you guys three brand new SkyTab terminals 1200 00:37:32,485 --> 00:37:35,321 and two SkyTab glass tablets. 1201 00:37:35,321 --> 00:37:36,722 These things are awesome. 1202 00:37:36,722 --> 00:37:38,758 You can walk around, get orders, take credit cards. 1203 00:37:38,758 --> 00:37:40,626 You don't have to be running back and forth. 1204 00:37:40,626 --> 00:37:42,695 I mean, these things are speed. (ON) MARTHA: Yes. 1205 00:37:42,695 --> 00:37:44,230 DUSTIN: This is what it is. 1206 00:37:44,230 --> 00:37:45,464 This is gonna be where you have customers that 1207 00:37:45,464 --> 00:37:46,499 are waiting in the back-- you don't 1208 00:37:46,499 --> 00:37:48,200 have to come all the way here. 1209 00:37:48,200 --> 00:37:49,802 Take their order, get their payment, comes over here, 1210 00:37:49,802 --> 00:37:51,270 and sends you back. 1211 00:37:51,270 --> 00:37:53,372 I got you guys a brand new Manitowec ice 1212 00:37:53,372 --> 00:37:55,508 machine with LuminIce technology, 1213 00:37:55,508 --> 00:37:57,777 UV light that kills bacteria. 1214 00:37:57,777 --> 00:37:59,312 I got you guys your own DJ booth. 1215 00:37:59,312 --> 00:38:00,546 MARTHA: Woo! (OFF) SHAUNA: What? 1216 00:38:00,546 --> 00:38:02,281 MARTHA: Yay! (ON) SHAUNA: Oh, my gosh. 1217 00:38:02,281 --> 00:38:03,683 - I got you guys a brand new menu. 1218 00:38:03,683 --> 00:38:05,251 And you'll put your own twist on it 1219 00:38:05,251 --> 00:38:07,086 and make this something that your customers 1220 00:38:07,086 --> 00:38:08,621 are going to absolutely love. 1221 00:38:08,621 --> 00:38:09,789 Do you think you can make some money here? 1222 00:38:09,789 --> 00:38:11,090 - Absolutely. I love it. 1223 00:38:11,090 --> 00:38:12,291 - You guys ready to do this? 1224 00:38:12,291 --> 00:38:13,359 MARK: Let's do it. (OFF) MARTHA: Yes! 1225 00:38:13,359 --> 00:38:14,427 - Let's open up this bar, guys. 1226 00:38:14,427 --> 00:38:15,528 - OK. 1227 00:38:15,528 --> 00:38:16,429 - Hey, guys. 1228 00:38:16,429 --> 00:38:17,830 [cheering] 1229 00:38:17,830 --> 00:38:18,731 Welcome to La Perla. 1230 00:38:18,731 --> 00:38:19,565 Come on in. 1231 00:38:19,565 --> 00:38:21,434 [music playing] 1232 00:38:21,434 --> 00:38:22,335 Grab a seat. 1233 00:38:22,335 --> 00:38:23,269 Make yourselves at home. 1234 00:38:23,269 --> 00:38:24,470 Thanks for coming back. 1235 00:38:24,470 --> 00:38:26,238 - So you wanted a strawberry daiquiri 1236 00:38:26,238 --> 00:38:28,574 and a pina colada. 1237 00:38:28,574 --> 00:38:29,675 - Make it two. 1238 00:38:29,675 --> 00:38:31,344 - Perfect. 1239 00:38:31,344 --> 00:38:32,812 - Nice to meet you guys. 1240 00:38:32,812 --> 00:38:34,347 Thanks for coming in. (ON) CUSTOMER: Nice to meet you. 1241 00:38:34,347 --> 00:38:36,148 MARTHA: Nick, how about this? 1242 00:38:36,148 --> 00:38:37,216 NICK: Great pour. 1243 00:38:37,216 --> 00:38:38,351 - How's it going? 1244 00:38:38,351 --> 00:38:39,618 - Two drinks at a time. 1245 00:38:39,618 --> 00:38:41,387 This whole bar has already been served-- 1246 00:38:41,387 --> 00:38:43,289 - Oh, that's amazing. (ON) NICK: --in five minutes. 1247 00:38:43,289 --> 00:38:44,390 DUSTIN: Look at that. 1248 00:38:44,390 --> 00:38:46,592 Four drinks. 1249 00:38:46,592 --> 00:38:47,860 - All right. 1250 00:38:47,860 --> 00:38:49,362 - All righty, how are we doing in here? 1251 00:38:49,362 --> 00:38:50,563 - Food's coming out. 1252 00:38:50,563 --> 00:38:51,664 DUSTIN: OK, great. 1253 00:38:51,664 --> 00:38:52,832 Do we have a runner? 1254 00:38:52,832 --> 00:38:54,400 - Chef, this is a B5. 1255 00:38:54,400 --> 00:38:56,402 Shrimp ceviche is B5. 1256 00:38:56,402 --> 00:38:58,604 - The other night was an absolute mess, 1257 00:38:58,604 --> 00:39:01,507 but tonight, right now, they're kicking ass. 1258 00:39:01,507 --> 00:39:03,442 The bar is flying with drinks. 1259 00:39:03,442 --> 00:39:05,444 The food is looking absolutely insane, 1260 00:39:05,444 --> 00:39:07,146 and it's getting done relatively quickly. 1261 00:39:07,146 --> 00:39:08,147 - Do I-- 1262 00:39:08,147 --> 00:39:08,714 - I need a burgerdilla. 1263 00:39:08,714 --> 00:39:10,216 - OK, I got it. 1264 00:39:10,216 --> 00:39:11,384 DUSTIN (VOICEOVER): We have systems in place 1265 00:39:11,384 --> 00:39:13,452 that were nonexistent before. 1266 00:39:13,452 --> 00:39:15,855 You have the people that now know what to do. 1267 00:39:15,855 --> 00:39:18,157 You have Patti and Mark directing people, 1268 00:39:18,157 --> 00:39:19,592 telling them what they need. 1269 00:39:19,592 --> 00:39:22,228 We just got to work a little bit on the service 1270 00:39:22,228 --> 00:39:23,696 and get some people their food faster, 1271 00:39:23,696 --> 00:39:25,331 but I know we're getting there. 1272 00:39:25,331 --> 00:39:26,332 MARTHA: We're just missing one drink. 1273 00:39:26,332 --> 00:39:27,366 - What are you missing? 1274 00:39:27,366 --> 00:39:28,634 MARTHA: I'm missing a Suero. 1275 00:39:28,634 --> 00:39:29,802 - Gotcha. (OFF) MARTHA: Yes, thank you. 1276 00:39:32,938 --> 00:39:35,608 DUSTIN: Chef, compared to what we saw on the other night 1277 00:39:35,608 --> 00:39:37,410 compared to tonight-- 1278 00:39:37,410 --> 00:39:38,878 I mean, it's day and night, huh? (ON) CHRIS: Yeah, absolutely. 1279 00:39:38,878 --> 00:39:41,213 These guys-- it's like a well-oiled machine right now. 1280 00:39:44,784 --> 00:39:46,852 - The burgerdilla. I look forward to your feedback. 1281 00:39:46,852 --> 00:39:47,787 Let me know what you guys think. (ON) CUSTOMER: All right. 1282 00:39:47,787 --> 00:39:48,521 I will. (ON) MARK: OK. 1283 00:39:48,521 --> 00:39:49,688 Thank you, guys. 1284 00:39:49,688 --> 00:39:51,457 - Mark has a big smile on his face. 1285 00:39:51,457 --> 00:39:54,226 He's welcoming customers, and he's also helping with food, 1286 00:39:54,226 --> 00:39:55,428 so he's multitasking. 1287 00:39:55,428 --> 00:39:57,430 He's being a true manager and owner. 1288 00:39:57,430 --> 00:39:58,497 - Bar 12-- 1289 00:39:58,497 --> 00:40:00,399 it's on the end right here. 1290 00:40:00,399 --> 00:40:01,567 - OK. 1291 00:40:01,567 --> 00:40:02,468 - I'm about to make four La Perlas. 1292 00:40:02,468 --> 00:40:03,335 You need one? 1293 00:40:03,335 --> 00:40:04,336 - I'm good. 1294 00:40:04,336 --> 00:40:05,371 All my people are drinking. 1295 00:40:08,741 --> 00:40:10,843 - You know what I-- what makes me happy? 1296 00:40:10,843 --> 00:40:12,445 The smile on your face. (ON) MARK: I appreciate that. 1297 00:40:12,445 --> 00:40:13,446 - Not only you crush it-- 1298 00:40:13,446 --> 00:40:14,680 you exceeded my expectations. 1299 00:40:14,680 --> 00:40:15,548 - I'm glad you're happy. 1300 00:40:15,548 --> 00:40:16,816 - No, I really am. 1301 00:40:16,816 --> 00:40:18,350 - Because you came down pretty hard on me. 1302 00:40:18,350 --> 00:40:19,819 If you're good, I'm good. (ON) DUSTIN: Sir. 1303 00:40:19,819 --> 00:40:20,853 - Thank you, brother. (ON) DUSTIN: Thank you so much. 1304 00:40:20,853 --> 00:40:21,921 - Thank you for coming out. 1305 00:40:21,921 --> 00:40:22,822 - Good luck with this place. 1306 00:40:22,822 --> 00:40:23,989 - Thank you very Much. 1307 00:40:23,989 --> 00:40:24,924 - I'm going to be back to see you. 1308 00:40:24,924 --> 00:40:25,624 - OK. I'll see you. 1309 00:40:25,624 --> 00:40:27,226 Thank you. 1310 00:40:27,226 --> 00:40:28,427 I appreciate Dustin taking the time to come out, 1311 00:40:28,427 --> 00:40:30,229 seeing how we operate, giving us ideas 1312 00:40:30,229 --> 00:40:31,230 of what we need to do to keep going further for the future. 1313 00:40:31,230 --> 00:40:32,498 And I owe him a lot. 1314 00:40:32,498 --> 00:40:33,732 I owe him a big thanks. 1315 00:40:33,732 --> 00:40:34,000 [music playing] 1316 00:40:34,000 --> 00:40:37,269 [music playing] 1317 00:40:50,382 --> 00:40:51,784 MAN (VOICEOVER): Promos. 1318 00:40:51,784 --> 00:40:53,853 Consideration provided by SkyTap POS, Partender, 1319 00:40:53,853 --> 00:40:55,588 barproducts.com, Twisted Alchemy, 1320 00:40:55,588 --> 00:40:57,356 Lawson Plumbing, Highball Cocktail Bar, 1321 00:40:57,356 --> 00:40:58,357 Signature Graphics, and ESRI. 1322 00:41:23,432 --> 00:41:26,836 [music playing] 1323 00:41:26,836 --> 00:41:28,871 MAN (VOICEOVER): (SINGING) MTV.