1 00:00:02,569 --> 00:00:03,737 Interviewer: What do you guys argue the most about? 2 00:00:03,770 --> 00:00:05,639 Not following instructions. 3 00:00:05,672 --> 00:00:07,975 Carl: Not following what I do, what I say. 4 00:00:08,008 --> 00:00:09,944 Steve: Not saying you're wrong because you're the boss. 5 00:00:09,977 --> 00:00:12,046 But there are some things here that could be upgraded. 6 00:00:12,079 --> 00:00:13,414 - Wrong. - [bleep] it. 7 00:00:13,447 --> 00:00:14,582 I'm-- I'm done with this interview. 8 00:00:14,615 --> 00:00:15,983 I'm not gonna talk about this. 9 00:00:16,016 --> 00:00:18,085 Dad, you can't keep doing this to your kids. 10 00:00:18,118 --> 00:00:19,620 - Wanna bet! - We're there for you. 11 00:00:19,653 --> 00:00:21,522 I don't want you doing this shit! 12 00:00:21,555 --> 00:00:23,524 Carl: Just listen. - I'm done talking about this. 13 00:00:23,557 --> 00:00:25,859 [dramatic music] 14 00:00:25,892 --> 00:00:28,095 That's how it goes. 15 00:00:28,128 --> 00:00:31,098 King: For over 30 years, Jon Taffer has traveled 16 00:00:31,131 --> 00:00:35,769 the country saving hundreds of bars from failure and ruin. 17 00:00:35,802 --> 00:00:38,672 Jon: I started rescuing bars decades ago 18 00:00:38,705 --> 00:00:41,342 because they're part of the backbone of America. 19 00:00:41,375 --> 00:00:43,677 Let's go. We doing it! We're doing it. 20 00:00:43,710 --> 00:00:46,347 But as the industry continues to explode, 21 00:00:46,380 --> 00:00:50,351 the amount of failing bars is increasing at an alarming rate. 22 00:00:50,384 --> 00:00:51,819 [dramatic music] 23 00:00:51,852 --> 00:00:54,488 When do I have you say, that's not gonna work? 24 00:00:54,521 --> 00:00:56,090 So I'm on a mission to save 25 00:00:56,123 --> 00:00:58,959 as many bars as possible and give worthy owners 26 00:00:58,992 --> 00:01:00,995 a second chance at success. 27 00:01:01,028 --> 00:01:03,564 I'm gaining more respect for you by the minute. 28 00:01:03,597 --> 00:01:05,933 King: Now John's headed to Pompano Beach 29 00:01:05,966 --> 00:01:09,803 Florida to rescue Dr. Philgoods Sports Bar. 30 00:01:09,836 --> 00:01:12,573 We are determined to raise the bar 31 00:01:12,606 --> 00:01:15,075 and rise to the occasion. 32 00:01:15,108 --> 00:01:17,077 King: The 2003 season, bar owner 33 00:01:17,110 --> 00:01:19,680 Carl Johnson purchased Dr. Philgoods, 34 00:01:19,713 --> 00:01:23,117 a sports bar that had been operating since 1986. 35 00:01:23,150 --> 00:01:26,954 I've been owning bars for almost 40 years. 36 00:01:26,987 --> 00:01:29,924 Dr. Philgoods, it had a reputation 37 00:01:29,957 --> 00:01:32,893 that it was a late night place, and it was very busy, 38 00:01:32,926 --> 00:01:35,829 and I saw our potential to double or triple 39 00:01:35,862 --> 00:01:37,831 the income, which I did. 40 00:01:37,864 --> 00:01:40,401 King: Dr. Philgoods, like many of Carl's 41 00:01:40,434 --> 00:01:42,703 previous bars, was very successful 42 00:01:42,736 --> 00:01:45,338 under Carl's watchful eye as owner manager. 43 00:01:47,608 --> 00:01:48,809 King: About two years ago, 44 00:01:48,842 --> 00:01:50,544 Carl's family was rocked 45 00:01:50,577 --> 00:01:52,713 by a health emergency that required him 46 00:01:52,746 --> 00:01:54,648 to shift focus away from his bar. 47 00:01:54,681 --> 00:01:55,849 And here we go. 48 00:01:55,882 --> 00:01:57,418 I used to be here almost 49 00:01:57,451 --> 00:01:59,920 16 hours a day, every day. 50 00:01:59,953 --> 00:02:03,057 And then my girlfriend had a stroke, 51 00:02:03,090 --> 00:02:06,894 and I had to cut that time down to about four hours a day. 52 00:02:06,927 --> 00:02:08,929 It's not easy, is it? 53 00:02:08,962 --> 00:02:12,833 But you mean more to me than anything. You know that. 54 00:02:12,866 --> 00:02:16,603 It's very... tough. 55 00:02:23,010 --> 00:02:24,612 King: To help him manage the bar, 56 00:02:24,645 --> 00:02:26,714 Carl looked to his two adult children, 57 00:02:26,747 --> 00:02:28,782 Steve and Patty, for assistance. 58 00:02:28,815 --> 00:02:31,452 I worked for my dad for about 15 years cooking for him. 59 00:02:31,485 --> 00:02:33,454 I'm here seven days a week. 60 00:02:33,487 --> 00:02:34,989 I came down here about a year ago. 61 00:02:35,022 --> 00:02:36,924 I'm here to be here for my dad 62 00:02:36,957 --> 00:02:38,892 and my brother and Theresa. 63 00:02:38,925 --> 00:02:40,894 [tense music] 64 00:02:40,927 --> 00:02:42,529 I just love my dad too much. 65 00:02:44,097 --> 00:02:45,799 I'll do anything for my dad. 66 00:02:45,832 --> 00:02:47,735 King: But the family's larger than life 67 00:02:47,768 --> 00:02:50,170 personalities have clashed at every turn. 68 00:02:50,203 --> 00:02:52,773 You don't let go! That's the truth! 69 00:02:52,806 --> 00:02:55,442 - I don't wanna hear it. - Yeah, of course you don't. 70 00:02:55,475 --> 00:02:56,577 You never wanna hear it. 71 00:02:56,610 --> 00:02:58,178 We argue about everything. 72 00:02:58,211 --> 00:03:01,148 Aggravation and aggravation every day. 73 00:03:01,181 --> 00:03:04,018 Dad, I follow your instructions every [bleep] day. 74 00:03:04,051 --> 00:03:05,953 - No you don't. - Yes I do. 75 00:03:05,986 --> 00:03:08,622 There's a lot of conflict to where they butt heads. 76 00:03:08,655 --> 00:03:11,158 Patrons definitely feel uncomfortable 77 00:03:11,191 --> 00:03:13,527 with them yelling and screaming, and they leave. 78 00:03:13,560 --> 00:03:15,763 King: And with Carl and his kids distracted 79 00:03:15,796 --> 00:03:18,866 by their own drama, standards have split at the bar. 80 00:03:18,899 --> 00:03:22,703 Supposedly, this was a whiskey sour. 81 00:03:22,736 --> 00:03:24,805 King: In order to save Dr. Philgoods' 82 00:03:24,838 --> 00:03:27,575 and heal his relationship with his family 83 00:03:27,608 --> 00:03:29,777 Carl has agreed to pull back the doors, 84 00:03:29,810 --> 00:03:33,948 bust open the books, and make a call for help to "Bar Rescue." 85 00:03:33,981 --> 00:03:36,717 Carl: I built this. I made this what it is. 86 00:03:36,750 --> 00:03:40,254 I would hope... that it carries on. 87 00:03:40,287 --> 00:03:43,257 I love you with all my heart and soul. 88 00:03:43,290 --> 00:03:46,126 And I gave up everything for you, for what? 89 00:03:47,160 --> 00:03:48,194 For what? 90 00:03:50,864 --> 00:03:52,532 [glass shatters] 91 00:04:00,374 --> 00:04:02,042 [tense music] Jon: So here we are in Pompano Beach. 92 00:04:02,075 --> 00:04:04,778 This is Dr. Philgoods. 93 00:04:04,811 --> 00:04:08,649 So Dr. Philgoods was originally opened in 1986. 94 00:04:08,682 --> 00:04:10,951 So this has a rich history as a bar. 95 00:04:10,984 --> 00:04:14,421 Carl bought it about 20 years ago. 96 00:04:14,454 --> 00:04:17,891 And he's got almost $800,000 into this thing. 97 00:04:17,924 --> 00:04:18,959 Wow. 98 00:04:18,992 --> 00:04:19,994 King: For the bar, 99 00:04:20,027 --> 00:04:22,062 Jon brings in Rob Floyd 100 00:04:22,095 --> 00:04:23,764 from being a cocktail ambassador 101 00:04:23,797 --> 00:04:25,165 with Princess Cruises 102 00:04:25,198 --> 00:04:27,768 to a cocktail director with five resorts, 103 00:04:27,801 --> 00:04:30,004 Rob has influenced the culture of mixology 104 00:04:30,037 --> 00:04:32,640 across the country with his dynamic approach 105 00:04:32,673 --> 00:04:35,175 to recipes and customer interaction. 106 00:04:35,208 --> 00:04:36,911 Get the inside. 107 00:04:36,944 --> 00:04:41,115 Jon: Those green walls Rehab, I.C. Unit, Emergency. 108 00:04:41,148 --> 00:04:45,286 So is this a hospital concept, a medical concept? 109 00:04:45,319 --> 00:04:48,822 Is that what they're trying to do, Dr. Philgoods? 110 00:04:48,855 --> 00:04:51,425 But the outside said Sports Bar. 111 00:04:51,458 --> 00:04:54,094 Why would a sports bar have rehab, emergency, 112 00:04:54,127 --> 00:04:55,729 and an I.C. Unit in it? 113 00:04:55,762 --> 00:04:57,965 - Yeah. What's that all about? - No idea. 114 00:04:57,998 --> 00:04:59,133 King: For the kitchen, 115 00:04:59,166 --> 00:05:01,835 Jon brings in Jason Santos, 116 00:05:01,868 --> 00:05:05,339 one of Boston's most creative and charismatic chefs. 117 00:05:05,372 --> 00:05:08,375 Chef Santos is a published cookbook author, 118 00:05:08,408 --> 00:05:10,244 as well as owner and operator 119 00:05:10,277 --> 00:05:12,346 of five successful restaurants 120 00:05:12,379 --> 00:05:14,347 in the Greater New England area. 121 00:05:15,916 --> 00:05:17,751 [tense music] 122 00:05:17,784 --> 00:05:19,853 Carl's, 75 years old. There he is. 123 00:05:19,886 --> 00:05:21,889 - Yeah. - How's Theresa doing? 124 00:05:21,922 --> 00:05:24,091 - Is she walking yet? - No. 125 00:05:24,124 --> 00:05:26,961 Jon: Carl's girlfriend. Her name is Theresa. 126 00:05:26,994 --> 00:05:28,963 She had a stroke. 127 00:05:28,996 --> 00:05:30,497 She's now in a wheelchair. 128 00:05:30,530 --> 00:05:33,200 So Carl has to take care of Theresa 129 00:05:33,233 --> 00:05:35,236 and take care of this business. 130 00:05:35,269 --> 00:05:37,238 Go see if Steven needs some help. 131 00:05:37,271 --> 00:05:39,840 I know, I'm waiting for the sliders and all that. 132 00:05:39,873 --> 00:05:42,076 There's Patty. That's Carl's daughter. 133 00:05:42,109 --> 00:05:44,845 I'm doing the best I can. 134 00:05:44,878 --> 00:05:46,880 Jon: So Patty moved down here about a year ago 135 00:05:46,913 --> 00:05:49,984 to help her dad with both the bar and with Theresa, 136 00:05:50,017 --> 00:05:51,919 but with no bar experience at all, 137 00:05:51,952 --> 00:05:53,687 it looks like she's only getting in the way. 138 00:05:55,255 --> 00:05:57,891 Boom, boom, boom, boom, boom, boom, boom. 139 00:05:57,924 --> 00:05:59,994 Jon: That's Steve, Carl's son. 140 00:06:00,027 --> 00:06:02,329 Steve is the cook. Been there for years. 141 00:06:02,362 --> 00:06:05,232 Patty: How you doing, bro? - Get out. 142 00:06:05,265 --> 00:06:07,201 Steve: I don't need-- I don't need you in the kitchen. 143 00:06:07,234 --> 00:06:10,905 - Well, dad wants me down here. - No, I'm fine, I'm fine. 144 00:06:10,938 --> 00:06:12,339 I don't need help. 145 00:06:12,372 --> 00:06:14,241 [music continues] 146 00:06:14,274 --> 00:06:16,944 Already screwed that up. 147 00:06:16,977 --> 00:06:19,046 Jon: There's Debbie, she's one of the bartenders. 148 00:06:19,079 --> 00:06:20,481 Here we go, guys. 149 00:06:20,514 --> 00:06:22,917 And here's Nikki, the other bartender. 150 00:06:22,950 --> 00:06:24,451 Jon: The bar top is really nice. 151 00:06:24,484 --> 00:06:26,487 Looks like there's nice equipment behind the bar. 152 00:06:26,520 --> 00:06:28,522 Place does not look disorganized. 153 00:06:28,555 --> 00:06:30,891 And I must say, Jason, it's a cleaner kitchen 154 00:06:30,924 --> 00:06:32,226 than you and I have seen in the past. 155 00:06:32,259 --> 00:06:34,495 It is. For sure. Definitely noticeably clean. 156 00:06:34,528 --> 00:06:36,330 But they don't have the environment 157 00:06:36,363 --> 00:06:37,932 to solve their family problem. 158 00:06:37,965 --> 00:06:39,166 Carl: Stay out from behind there. 159 00:06:39,199 --> 00:06:40,234 Stay out from behind there. 160 00:06:40,267 --> 00:06:41,402 I'm not in there. 161 00:06:41,435 --> 00:06:43,137 [tense music] 162 00:06:43,170 --> 00:06:44,471 Jesus Christ. 163 00:06:44,504 --> 00:06:46,073 They seem so angry. 164 00:06:46,106 --> 00:06:47,141 Jason: Yeah, they look miserable. 165 00:06:47,174 --> 00:06:48,108 Rob: Don't they? Jason: Yeah. 166 00:06:49,977 --> 00:06:53,881 So for recon, I got Guy and Helen Alexander. 167 00:06:53,914 --> 00:06:57,551 Ten years ago, Guy and his mom, Helen, owned a bar 168 00:06:57,584 --> 00:07:00,888 in North Carolina called Character Quarters. 169 00:07:00,921 --> 00:07:03,324 They were having incredible family problems. 170 00:07:03,357 --> 00:07:05,559 Everybody was fighting. It was a nightmare. 171 00:07:05,592 --> 00:07:07,528 It's time to go home. 172 00:07:07,561 --> 00:07:09,396 - Yeah. - Your retirement's not here. 173 00:07:09,429 --> 00:07:11,298 You laugh though, like, this is funny, man. 174 00:07:11,331 --> 00:07:14,034 Guy, you hire and fire, everything fricken changes. 175 00:07:14,067 --> 00:07:16,036 Jon: I went in there, got the family 176 00:07:16,069 --> 00:07:19,306 to support each other and turned it into Moonrunners. 177 00:07:19,339 --> 00:07:20,975 Still very successful. 178 00:07:21,008 --> 00:07:23,177 They're about to open two more locations, 179 00:07:23,210 --> 00:07:25,613 but they understand the family dynamic in 180 00:07:25,646 --> 00:07:27,581 running their business. They've been through this before. 181 00:07:27,614 --> 00:07:30,217 That's why I thought Guy and Helen would be helpful. 182 00:07:30,250 --> 00:07:31,485 - How you doing? - How you doing? 183 00:07:31,518 --> 00:07:32,853 - Hey. How are you? Debbie: Good. 184 00:07:32,886 --> 00:07:34,388 Uh. Drink menu? 185 00:07:34,421 --> 00:07:36,056 Uh, we do not have a drink menu. 186 00:07:36,089 --> 00:07:39,126 - Do not, okay. No. Uh-- Helen: What do you got in there? 187 00:07:39,159 --> 00:07:41,028 I have bottle beer. I have, uh-- 188 00:07:41,061 --> 00:07:42,630 What do you want? You'll do Manhattan? 189 00:07:42,663 --> 00:07:44,498 - I'll do Manhattan. - Can I do a old fashioned? 190 00:07:44,531 --> 00:07:46,467 - Old fashioned and Manhattan? - Yup. Yes, please. Thank you. 191 00:07:46,500 --> 00:07:48,469 I don't know if I have all the stuff for that. 192 00:07:48,502 --> 00:07:51,472 First product she went to sell is bottle of beer. 193 00:07:51,505 --> 00:07:54,842 What is the product behind the bar that has the least margins? 194 00:07:54,875 --> 00:07:56,310 Bottled beer. 195 00:07:56,343 --> 00:07:58,412 That's the last product she should be recommending. 196 00:07:58,445 --> 00:08:00,381 Jon: We make twice the dollars and cents 197 00:08:00,414 --> 00:08:01,448 on a cocktail that we do a beer. 198 00:08:01,481 --> 00:08:03,350 So right out of the gate they 199 00:08:03,383 --> 00:08:04,919 don't know how to sell effectively. 200 00:08:04,952 --> 00:08:06,420 Yeah. 201 00:08:06,453 --> 00:08:07,922 How about these pours, Rob? 202 00:08:07,955 --> 00:08:09,590 Rob: Whiskey and cherry juice. 203 00:08:09,623 --> 00:08:11,091 That is not a Manhattan. 204 00:08:11,124 --> 00:08:12,359 I'm not quite sure what the hell that is. 205 00:08:12,392 --> 00:08:14,028 Jason: That isn't anything. 206 00:08:14,061 --> 00:08:16,062 [ice rattling] 207 00:08:17,564 --> 00:08:18,933 Rob: What color is that? Jon: Oh, my God. 208 00:08:18,966 --> 00:08:21,201 [groaning] Oh. Oh. 209 00:08:21,234 --> 00:08:23,404 Jon: That looks like a lousy cosmopolitan. 210 00:08:23,437 --> 00:08:25,372 - This is the Man-- - It's a Manhattan. Yeah. 211 00:08:25,405 --> 00:08:27,675 Oh, okay. W-- what does she put in it? 212 00:08:27,708 --> 00:08:30,077 - It's red. - It's very red. 213 00:08:30,110 --> 00:08:31,211 Wow. 214 00:08:31,244 --> 00:08:32,947 [tense music] 215 00:08:32,980 --> 00:08:35,115 [groans] Oh. Dreadful. 216 00:08:35,148 --> 00:08:37,117 I don't think I'm gonna be able to drink this. 217 00:08:37,150 --> 00:08:39,353 You know, if you serve a sweet drink, nobody's drinking it. 218 00:08:39,386 --> 00:08:42,122 Nobody's eating anything. There's no balance. 219 00:08:42,155 --> 00:08:43,958 They have no idea what they're doing. 220 00:08:43,991 --> 00:08:46,193 Okay, here comes the old fashioned. 221 00:08:46,226 --> 00:08:49,029 Jon: That's being poured into a mixing cup again. 222 00:08:49,062 --> 00:08:51,599 What is she doing with this old fashioned junk? 223 00:08:51,632 --> 00:08:53,500 Jon: I'm not quite sure what she's doing yet. 224 00:08:53,533 --> 00:08:54,935 - He-he. - Right. 225 00:08:56,470 --> 00:08:59,240 - Okay. It's in a plastic cup. - Yeah. 226 00:08:59,273 --> 00:09:00,641 It looks like a tequila sunrise. 227 00:09:00,674 --> 00:09:02,008 Helen: Yeah. - Oh. 228 00:09:04,778 --> 00:09:06,347 Oh, my God, it's so bad. 229 00:09:06,380 --> 00:09:07,715 - Is it that bad? - It's terrible. 230 00:09:07,748 --> 00:09:10,251 Jason: This is insane. Rob: This is awful. 231 00:09:10,284 --> 00:09:13,087 - I can't even drink this. - Unbelievable. 232 00:09:13,120 --> 00:09:15,022 Can we also order some food too? 233 00:09:15,055 --> 00:09:17,424 Guy: I'm gonna do a ten count of buffalo wings. 234 00:09:17,457 --> 00:09:19,260 Yeah, we'll do a Philly. I'll do the cheesesteak. 235 00:09:19,293 --> 00:09:20,728 - Yeah, Philly cheesesteak. - Philly cheesesteak. 236 00:09:20,761 --> 00:09:23,197 Steve: That's a Philly cheese.. 237 00:09:23,230 --> 00:09:25,532 What's-- what's Steve doing? 238 00:09:25,565 --> 00:09:27,167 Yeah, I think, yeah. 239 00:09:27,200 --> 00:09:29,637 Jon: Okay. He nuked the bun. Steve: Here we go. 240 00:09:29,670 --> 00:09:31,605 Nuking that bread takes the moisture out of it. 241 00:09:31,638 --> 00:09:33,340 Yeah, it dries it out. 242 00:09:33,373 --> 00:09:35,142 Jon: So now when you toast it it's gonna be brittle. 243 00:09:35,175 --> 00:09:37,111 It's not gonna have the softness. Right. 244 00:09:37,144 --> 00:09:38,578 Jason: No butter. No anything. Jon: Yeah. 245 00:09:39,613 --> 00:09:41,015 Rob: Oh, look at that. 246 00:09:41,048 --> 00:09:42,516 If you bought a steak yourself. 247 00:09:42,549 --> 00:09:44,285 - Yeah. - Slice it yourself. 248 00:09:44,318 --> 00:09:46,420 - Wouldn't it cost you less? - Uh, easily. 249 00:09:46,453 --> 00:09:48,222 Easily. You're paying for them to cut it. 250 00:09:48,255 --> 00:09:50,090 Jason: And it's processed and formed. 251 00:09:50,123 --> 00:09:53,160 It's frozen. The bread is microwaved. 252 00:09:53,193 --> 00:09:55,996 I mean, this sandwich has no chance of success. 253 00:09:56,029 --> 00:09:57,498 Steve: Here we go. Here's the last of the order. 254 00:09:57,531 --> 00:09:59,767 - Food doesn't look good, chef. Jason: No, not at all. 255 00:09:59,800 --> 00:10:02,369 - We got a Philly. Helen: Me. 256 00:10:02,402 --> 00:10:03,971 Helen: Thanks. - Okay, and wings? 257 00:10:04,004 --> 00:10:06,974 - Yes. Thank you. - Here we go. 258 00:10:07,007 --> 00:10:09,677 [tense music] 259 00:10:09,710 --> 00:10:12,078 My wings are just drowned in the sauce. 260 00:10:13,380 --> 00:10:15,282 I can't eat this. This is nasty. 261 00:10:15,315 --> 00:10:16,483 - Ugh. - Oof. 262 00:10:16,516 --> 00:10:17,618 There's nothing great about 263 00:10:17,651 --> 00:10:18,752 anything that they're doing. 264 00:10:18,785 --> 00:10:20,487 Patty: How are your tater skins? 265 00:10:22,356 --> 00:10:23,490 Hey, dad! 266 00:10:23,523 --> 00:10:25,693 'Cause I buy all top quality food. 267 00:10:25,726 --> 00:10:27,595 - Dad! - These are not frozen stuff? 268 00:10:27,628 --> 00:10:28,729 - No. - It's real stuff. 269 00:10:28,762 --> 00:10:30,063 Patty: Dad! 270 00:10:31,465 --> 00:10:34,101 Carl: What? See me talking? 271 00:10:34,134 --> 00:10:35,502 Okay. Don't worry about your food then. 272 00:10:36,436 --> 00:10:37,671 [bleep] rude. 273 00:10:37,704 --> 00:10:38,972 [intense music] 274 00:10:41,174 --> 00:10:42,710 - We got a lot to fix here. Rob: Yes. 275 00:10:42,743 --> 00:10:45,246 Jon: We gotta reconnect this family 276 00:10:45,279 --> 00:10:47,147 and get them working together again. 277 00:10:47,180 --> 00:10:50,618 And get Carl home to Theresa where he belongs. 278 00:10:50,651 --> 00:10:53,387 - Uh-oh. - Scooby dooby doo. 279 00:10:53,420 --> 00:10:54,989 Jon: You know what, guys? 280 00:10:55,022 --> 00:10:57,491 I wanna talk to Patty before I talk to Carl. 281 00:10:57,524 --> 00:11:00,027 I'm gonna go pull her aside and have a heart-to-heart. 282 00:11:00,060 --> 00:11:01,795 I wanna figure out what's going on with this family. 283 00:11:01,828 --> 00:11:03,430 Why are they in this situation? 284 00:11:03,463 --> 00:11:05,432 - Okay. - I'll see you guys later. 285 00:11:06,600 --> 00:11:07,635 [dramatic sting] 286 00:11:07,668 --> 00:11:10,604 [intense music] 287 00:11:14,808 --> 00:11:16,243 [dramatic sting] 288 00:11:16,276 --> 00:11:17,477 Patty: Jon Taffer is here. 289 00:11:19,279 --> 00:11:21,048 - Hi. Patty: Hi. 290 00:11:21,081 --> 00:11:22,783 - I wanna talk to you. - Okay. 291 00:11:22,816 --> 00:11:24,017 Let's go in the back. 292 00:11:26,420 --> 00:11:27,387 Okay. 293 00:11:28,388 --> 00:11:29,523 What's going on here? 294 00:11:29,556 --> 00:11:31,425 [tense music] 295 00:11:31,458 --> 00:11:34,528 Patty: His family is here to help him with his business. 296 00:11:34,561 --> 00:11:36,096 He won't let go. 297 00:11:36,129 --> 00:11:38,365 He wants to be in control of everything. 298 00:11:38,398 --> 00:11:41,068 Anything I say is not good enough. 299 00:11:41,101 --> 00:11:42,570 He's a control freak. 300 00:11:42,603 --> 00:11:44,705 Jon: So you don't get along with him now? 301 00:11:44,738 --> 00:11:46,674 Patty: I want us not to fight. 302 00:11:46,707 --> 00:11:51,445 I don't want the drama. I don't want the arguments. 303 00:11:51,478 --> 00:11:53,547 I'm here to be here for my dad, 304 00:11:53,580 --> 00:11:56,317 but sometimes I just wanna throw it all in 305 00:11:56,350 --> 00:11:58,519 and just go back to my kids. 306 00:11:58,552 --> 00:12:02,656 So this situation is ruining your family. 307 00:12:02,689 --> 00:12:05,525 The dynamics needs to be fixed, John. 308 00:12:06,827 --> 00:12:09,330 [intense music] 309 00:12:09,363 --> 00:12:11,565 I got a lot of work to do. I got to fix this for you. 310 00:12:15,202 --> 00:12:16,603 [music ends] 311 00:12:19,273 --> 00:12:21,875 [glass shatters] 312 00:12:21,908 --> 00:12:24,311 I got a lot of work to do. I got to fix this for you. 313 00:12:24,344 --> 00:12:26,213 [sentimental music] 314 00:12:26,246 --> 00:12:27,848 [Patty crying] 315 00:12:27,881 --> 00:12:30,251 I'm gonna go talk to your brother now. Thank you. 316 00:12:30,284 --> 00:12:33,254 [tap water running] 317 00:12:33,287 --> 00:12:35,856 - Steve. Steve: Yes. 318 00:12:35,889 --> 00:12:37,825 - Hello. - Jon Taffer. 319 00:12:37,858 --> 00:12:39,193 - Good to meet you. - Good to meet you. 320 00:12:39,226 --> 00:12:41,028 So you came down to help your dad? 321 00:12:41,061 --> 00:12:42,396 You've been here with him for 20 years. 322 00:12:42,429 --> 00:12:43,797 Yes, yes. 323 00:12:43,830 --> 00:12:44,832 I understand your dad can be a 324 00:12:44,865 --> 00:12:46,200 little thick headed sometimes. 325 00:12:46,233 --> 00:12:47,935 Old school, yes. Very old school. Yes. 326 00:12:47,968 --> 00:12:49,336 He's very old school. So if you had some good 327 00:12:49,369 --> 00:12:51,105 ideas, he's not so interested in hearing 'em? 328 00:12:51,138 --> 00:12:52,640 Steve: Well, yeah, exactly. 329 00:12:52,673 --> 00:12:53,674 I'm not asking for full control, 330 00:12:53,707 --> 00:12:55,109 just some input on things. 331 00:12:55,142 --> 00:12:56,744 I just want this place to be better. 332 00:12:56,777 --> 00:12:58,812 I'm here to help your family and your bar. 333 00:12:58,845 --> 00:13:00,247 - I appreciate that. - Come out. 334 00:13:00,280 --> 00:13:02,383 I wanna talk to you and your dad for a second. 335 00:13:02,416 --> 00:13:04,151 Ask, I wanna... ask Debbie. 336 00:13:04,184 --> 00:13:05,986 - Okay. - Ask Debbie. 337 00:13:06,019 --> 00:13:07,454 - John, how are you? - Good to meet you. 338 00:13:07,487 --> 00:13:08,923 Come in the back, let's talk for a little bit. 339 00:13:08,956 --> 00:13:10,224 Sure. Okay. 340 00:13:10,257 --> 00:13:11,892 [music fades] 341 00:13:11,925 --> 00:13:13,427 So I know about Theresa at home. 342 00:13:13,460 --> 00:13:14,995 Yes. 343 00:13:15,028 --> 00:13:16,864 I'm guessing when you're here, you feel guilty. 344 00:13:16,897 --> 00:13:19,099 - 'Cause you're not with her. - It's tough. 345 00:13:19,132 --> 00:13:22,202 When you're with her, you feel bad 'cause you're not here. 346 00:13:22,235 --> 00:13:24,238 Either way, you're in a lousy spot. 347 00:13:24,271 --> 00:13:26,740 - Yes, I am. - Right? I get that. 348 00:13:26,773 --> 00:13:29,209 So, bars can do two things. 349 00:13:29,242 --> 00:13:32,312 They can break a wallet, or they can break a family. 350 00:13:33,480 --> 00:13:35,015 Is your family broken? 351 00:13:35,048 --> 00:13:36,350 [somber music] 352 00:13:36,383 --> 00:13:37,717 - It is. - Yeah. 353 00:13:41,488 --> 00:13:44,992 It's a very difficult situation now. 354 00:13:45,025 --> 00:13:46,193 Carl: You know, it's tough. 355 00:13:46,226 --> 00:13:48,028 - We need to fix this, don't we? - Right. 356 00:13:48,061 --> 00:13:50,764 We have to change this dynamic. We have to work together. 357 00:13:50,797 --> 00:13:52,399 Some of this is gonna be hard. 358 00:13:52,432 --> 00:13:54,301 Some of this is gonna be a little painful. 359 00:13:54,334 --> 00:13:57,037 But when I leave, I guarantee you, I can fix this. 360 00:13:57,070 --> 00:13:59,807 I can open up this communication for us. 361 00:13:59,840 --> 00:14:01,375 Are you willing to try and do what it takes? 362 00:14:01,408 --> 00:14:03,043 - I am totally in for it. - Are you? 363 00:14:03,076 --> 00:14:04,445 - I wanna carry my dad's legacy. - Yes. 364 00:14:04,478 --> 00:14:05,479 Are you ready to do what it takes? 365 00:14:05,512 --> 00:14:06,981 - Yes. Jon: Okay. 366 00:14:07,014 --> 00:14:08,983 Guys, we got a lot of work to do tomorrow. 367 00:14:09,016 --> 00:14:11,852 The food sucked and the drink sucked. 368 00:14:11,885 --> 00:14:13,554 - Oh, did it? Jon: It did. It sucked. 369 00:14:13,587 --> 00:14:15,222 So we have to do a couple of things here. 370 00:14:15,255 --> 00:14:17,258 We gotta up our game, 371 00:14:17,291 --> 00:14:19,393 and we gotta fix this family. 372 00:14:19,426 --> 00:14:21,829 Okay, I'm ready to dive in tomorrow. Are you? 373 00:14:21,862 --> 00:14:24,164 - Let's dive in, John! Jon: Okay. See you tomorrow. 374 00:14:24,197 --> 00:14:27,001 Carl: Okay. Thank you. Patty: Thank you. 375 00:14:27,034 --> 00:14:29,503 Patty: Hearing Jon saying we're gonna fix this 376 00:14:29,536 --> 00:14:31,972 and fix this family unit. 377 00:14:32,005 --> 00:14:34,975 [soft music] 378 00:14:35,008 --> 00:14:38,445 That gives me the greatest hope in the world. 379 00:14:38,478 --> 00:14:40,180 [sighs] 380 00:14:40,213 --> 00:14:41,381 [music fades away] 381 00:14:43,283 --> 00:14:46,219 [upbeat music] 382 00:14:52,192 --> 00:14:53,994 Jay: What happened when Taffer came in last night? 383 00:14:54,027 --> 00:14:56,397 Definitely was a little bit stressful. 384 00:14:56,430 --> 00:14:59,099 Debbie: A little bit of a mess to, you know. 385 00:14:59,132 --> 00:15:02,503 I'm sure there will be a thing or two to say about us tonight. 386 00:15:02,536 --> 00:15:04,338 But I'm definitely glad you're here tonight. 387 00:15:04,371 --> 00:15:06,607 We'll see tonight, unless it takes longer than Steven 388 00:15:06,640 --> 00:15:09,043 to get the food out, so it's gonna be even worse. 389 00:15:09,076 --> 00:15:13,147 They have different styles. They have different styles, so. 390 00:15:13,180 --> 00:15:16,116 Jon: Last night I saw a family in crisis. 391 00:15:16,149 --> 00:15:18,152 But I also saw a failing bar. 392 00:15:18,185 --> 00:15:20,154 Food wasn't good. Drinks weren't good. 393 00:15:20,187 --> 00:15:22,389 Employees don't seem to be managed. 394 00:15:22,422 --> 00:15:25,459 Carl's walking around like he owns the place 'cause he does, 395 00:15:25,492 --> 00:15:28,028 but he's not managing anything. 396 00:15:28,061 --> 00:15:31,498 Today I gotta fix the family, but I also gotta fix the bar. 397 00:15:31,531 --> 00:15:34,868 - Where's Steve? - He came down very sick. 398 00:15:34,901 --> 00:15:36,103 He can't even get out of bed. 399 00:15:36,136 --> 00:15:37,905 So what are we gonna do in the kitchen? 400 00:15:37,938 --> 00:15:41,942 The other girl, Alissa. She's on her way here. 401 00:15:41,975 --> 00:15:43,978 Is she good? 402 00:15:44,011 --> 00:15:45,946 - Yeah. - We're gonna train her. 403 00:15:45,979 --> 00:15:48,349 She's gonna have to train Steve, isn't she? 404 00:15:48,382 --> 00:15:49,516 She's good at that. 405 00:15:49,549 --> 00:15:50,517 Jon: Okay. 406 00:15:52,085 --> 00:15:53,454 - What's your name? - Jay. 407 00:15:53,487 --> 00:15:54,922 Jon: How long you been here, Jay? 408 00:15:54,955 --> 00:15:57,358 - Um, about 18 years. Jon: Long time. 409 00:15:57,391 --> 00:15:58,626 - Yeah. Jon: What do you do here? 410 00:15:58,659 --> 00:16:00,594 - Bartend. Jon: Bartend? Hi. 411 00:16:00,627 --> 00:16:02,029 Jon: What's your name? - Hello. Debbie. 412 00:16:02,062 --> 00:16:03,297 I've been here three years. 413 00:16:03,330 --> 00:16:05,399 - Three years and bartend? - Yes. 414 00:16:05,432 --> 00:16:06,634 - Hi. - Nikki. 415 00:16:06,667 --> 00:16:08,002 Jon: Hi, Nikki. How long you been here? 416 00:16:08,035 --> 00:16:09,536 - Eight months. - You're the newbie. 417 00:16:09,569 --> 00:16:11,338 - I am the newbie. Absolutely. - Okay. 418 00:16:11,371 --> 00:16:13,540 Is this bar more or less organized than others 419 00:16:13,573 --> 00:16:15,175 that you've worked at? 420 00:16:15,208 --> 00:16:17,278 Believe it or not, but it actually is probably 421 00:16:17,311 --> 00:16:20,214 the cleanest and most organized bar I've ever worked at. 422 00:16:20,247 --> 00:16:22,449 I think it is clean and I think it is organized. 423 00:16:22,482 --> 00:16:25,219 Jon: I think on the surface you're a great operator, 424 00:16:25,252 --> 00:16:27,054 but when I get into it, you're not. 425 00:16:27,087 --> 00:16:28,422 Jon: Let me share with you why. 426 00:16:28,455 --> 00:16:30,157 Last night there were two friends of mine 427 00:16:30,190 --> 00:16:31,959 that came in that sat at the bar. 428 00:16:31,992 --> 00:16:34,495 They said, "Do you have a drink menu?" You said, "No. 429 00:16:34,528 --> 00:16:36,263 Would you like a bottled beer?" 430 00:16:36,296 --> 00:16:38,966 Bottled beer is the product we make the least money on 431 00:16:38,999 --> 00:16:41,235 of everything in this place. 432 00:16:41,268 --> 00:16:44,371 The last thing in the world you wanna sell is bottled beer. 433 00:16:44,404 --> 00:16:47,408 Bottled beer runs a cost of about 30%. 434 00:16:47,441 --> 00:16:50,978 Draft beer runs a cost of about 21%. 435 00:16:51,011 --> 00:16:52,379 Cocktails will run across the ones 436 00:16:52,412 --> 00:16:57,017 I'm gonna put in of 14% of twice the price. 437 00:16:57,050 --> 00:16:59,420 Anytime you sell a beer instead of a cocktail, 438 00:16:59,453 --> 00:17:02,556 you're screwing yourself and the house. 439 00:17:02,589 --> 00:17:05,225 Nobody's been trained how to sell here. 440 00:17:05,258 --> 00:17:07,127 Next, you don't manage. 441 00:17:07,160 --> 00:17:08,996 So I sent in my own team. 442 00:17:09,029 --> 00:17:11,765 Partender. They weigh every liquor bottle in the building. 443 00:17:11,798 --> 00:17:13,634 Then we let you operate for a few days. 444 00:17:13,667 --> 00:17:16,270 Then we come back and we weigh everything in a building. 445 00:17:16,303 --> 00:17:19,340 I then match it against a cash register. 446 00:17:19,373 --> 00:17:24,445 In one weekend, we poured $15,000 worth of alcohol. 447 00:17:24,478 --> 00:17:31,185 Out of the 15,000 that we poured, we sold 10,500. 448 00:17:31,218 --> 00:17:32,987 [tense music] 449 00:17:33,020 --> 00:17:38,225 When I look at that, it's $4,500 loss in three days, 450 00:17:38,258 --> 00:17:41,629 $18,000 losses in a month. 451 00:17:41,662 --> 00:17:43,564 And how much in a year, Patty? 452 00:17:43,597 --> 00:17:45,733 215,000. 453 00:17:45,766 --> 00:17:48,335 Jon: $215,000. 454 00:17:48,368 --> 00:17:50,404 You don't manage shit. 455 00:17:50,437 --> 00:17:55,109 That's why I say it looks like you run it well, but you don't. 456 00:17:55,142 --> 00:17:57,144 You're dumping your profits down the drain. 457 00:17:57,177 --> 00:17:58,212 What are you gonna do? 458 00:17:58,245 --> 00:17:59,313 Do you wanna run this place 459 00:17:59,346 --> 00:18:00,614 when you're 80? 460 00:18:00,647 --> 00:18:02,416 I would like to retire now. 461 00:18:02,449 --> 00:18:04,218 So how do you make that happen? 462 00:18:04,251 --> 00:18:07,521 By hiring the right people to do the right job. 463 00:18:07,554 --> 00:18:08,622 Jon: Yeah. 464 00:18:08,655 --> 00:18:11,158 Let me ask you a question. 465 00:18:11,191 --> 00:18:13,460 Why don't you trust your daughter to run it? 466 00:18:13,493 --> 00:18:15,229 [tense music] 467 00:18:15,262 --> 00:18:16,463 Carl: Why? 468 00:18:16,496 --> 00:18:17,731 [Carl smacks lips] 469 00:18:17,764 --> 00:18:20,400 Her actions. Her knowledge. 470 00:18:21,702 --> 00:18:23,404 We're trying to find a solution, 471 00:18:23,437 --> 00:18:24,805 that's why I'm asking these questions. 472 00:18:24,838 --> 00:18:26,106 I need to hire a-- a main-- 473 00:18:26,139 --> 00:18:27,141 But you need to give your 474 00:18:27,174 --> 00:18:28,642 daughter the chance. 475 00:18:28,675 --> 00:18:30,778 To come in here, to run the place, 476 00:18:30,811 --> 00:18:34,048 it's already experienced and knows what they're doing. 477 00:18:34,081 --> 00:18:36,283 Because if I do this and then 478 00:18:36,316 --> 00:18:37,818 it goes the other way south again... 479 00:18:37,851 --> 00:18:39,587 - And you can't get it back. - And now you... 480 00:18:39,620 --> 00:18:41,422 It just keeps going further the wrong-- 481 00:18:41,455 --> 00:18:43,424 Jon: I'm with ya. Carl: So you need somebody. 482 00:18:43,457 --> 00:18:45,626 Then maybe she could learn from that person. 483 00:18:45,659 --> 00:18:47,494 Somebody has to teach you how to do well. 484 00:18:47,527 --> 00:18:50,531 Patty: Well, that's fine. Mm-mm. - You have no clue what to do. 485 00:18:50,564 --> 00:18:51,799 You gotta know how to fix the urinal. 486 00:18:51,832 --> 00:18:53,167 You gotta know how to do this, 487 00:18:53,200 --> 00:18:55,135 fix that sink, what to buy, 488 00:18:55,168 --> 00:18:56,537 what not to buy. 489 00:18:56,570 --> 00:18:57,571 Patty: He treats us like we're 490 00:18:57,604 --> 00:18:59,139 15 years old again because-- 491 00:18:59,172 --> 00:19:00,841 Maybe you're, maybe you're acting like it. 492 00:19:00,874 --> 00:19:04,311 I get it, and I understand that, and I apologize, 493 00:19:04,344 --> 00:19:07,781 but he needs to give me that opportunity 494 00:19:07,814 --> 00:19:10,317 and things will go more smoothly. 495 00:19:10,350 --> 00:19:12,486 If you'd like to see her run it one day, 496 00:19:12,519 --> 00:19:14,788 you just have to get her trained and capable of doing it. 497 00:19:14,821 --> 00:19:16,456 Correct. There you go. 498 00:19:18,358 --> 00:19:19,426 Jon: Has he ever said that to you before? 499 00:19:19,459 --> 00:19:20,861 Nope. 500 00:19:20,894 --> 00:19:22,630 Okay, well, let me tell you something straight up. 501 00:19:22,663 --> 00:19:25,266 If you're gonna cry every 10 minutes, you can't run shit. 502 00:19:25,299 --> 00:19:26,800 You won't be able to say no to people. 503 00:19:26,833 --> 00:19:28,569 You won't be able to deal with difficult situations. 504 00:19:28,602 --> 00:19:31,838 So if you wanna do this, you need a frickin spine, Patty. 505 00:19:36,109 --> 00:19:37,678 [glass shatters] 506 00:19:37,711 --> 00:19:40,114 You need a freaking spine, Patty. 507 00:19:40,147 --> 00:19:42,650 Jon: And I bet that's what worries you. 508 00:19:42,683 --> 00:19:43,817 I don't blame you. 509 00:19:43,850 --> 00:19:45,319 So the fact of the matter is, 510 00:19:45,352 --> 00:19:48,255 if you don't firm yourself up, 511 00:19:48,288 --> 00:19:49,990 all the knowledge in the world is not 512 00:19:50,023 --> 00:19:51,158 gonna enable you to run this place. 513 00:19:51,191 --> 00:19:52,192 Correct. 514 00:19:52,225 --> 00:19:53,928 I wanna work with somebody to 515 00:19:53,961 --> 00:19:55,963 run this bar tonight other than you. 516 00:19:55,996 --> 00:19:59,199 Who can I train to run this bar tonight? 517 00:19:59,232 --> 00:20:01,702 I-- I would say, Jay. And I'll tell you why. 518 00:20:01,735 --> 00:20:06,674 He has a feel, I think, more for what needs to be done. 519 00:20:06,707 --> 00:20:09,810 And he's strong and he doesn't back down. 520 00:20:09,843 --> 00:20:11,879 So, he's got the personality for it. 521 00:20:11,912 --> 00:20:13,814 I gotta get him the rest of the knowledge. 522 00:20:13,847 --> 00:20:15,082 Carl: That's what he needs. 523 00:20:15,115 --> 00:20:16,750 - Do you love him, right? - Yes. 524 00:20:16,783 --> 00:20:18,118 Jon: So you're not gonna let him down, are you? 525 00:20:18,151 --> 00:20:20,721 - No. - No, he's good. 526 00:20:20,754 --> 00:20:22,856 Okay, so we're starting to get a plan here. 527 00:20:22,889 --> 00:20:24,792 So we're gonna have a stress test tonight. 528 00:20:24,825 --> 00:20:26,126 I'm gonna have my mixologist 529 00:20:26,159 --> 00:20:28,095 and my chef here working with the team. 530 00:20:28,128 --> 00:20:30,397 I want you to be an owner tonight, okay? 531 00:20:30,430 --> 00:20:31,966 Are you ready, guys? Let's go to work. 532 00:20:31,999 --> 00:20:33,701 Patty: I'm glad Jay's stepping up 533 00:20:33,734 --> 00:20:35,302 and wanting to do it. That's awesome. 534 00:20:35,335 --> 00:20:38,138 But I need to stop crying in the business. 535 00:20:38,171 --> 00:20:40,007 I've gotta step up to the plate more or less. 536 00:20:40,040 --> 00:20:43,110 And Jon really made me see that. And I'm gonna do it. 537 00:20:43,143 --> 00:20:44,979 [upbeat music] 538 00:20:45,012 --> 00:20:47,214 [car honks] 539 00:20:47,247 --> 00:20:49,083 [choppers whirring] 540 00:20:49,116 --> 00:20:50,283 [seagulls mewing] 541 00:20:51,952 --> 00:20:54,188 [plane droning] 542 00:20:54,221 --> 00:20:56,857 Rob: Hey, how are we? Patty: Good. Great. How are you? 543 00:20:56,890 --> 00:21:00,160 It was interesting to see the cocktails get made last night. 544 00:21:00,193 --> 00:21:03,264 Rob: The Manhattan, it was almost like a-- a Shirley Temple 545 00:21:03,297 --> 00:21:07,001 with whiskey and the old fashioned, yeah, it was a lot. 546 00:21:07,034 --> 00:21:08,702 A lot of different things in there that aren't 547 00:21:08,735 --> 00:21:10,237 really typical in an old fashioned. 548 00:21:10,270 --> 00:21:13,874 So let's start off with making a great old fashioned. 549 00:21:13,907 --> 00:21:15,910 Let's think like we're liquid chefs. 550 00:21:15,943 --> 00:21:18,846 And to do that we have to know what we're pouring. 551 00:21:18,879 --> 00:21:20,481 And this is Bulleit Bourbon. 552 00:21:20,514 --> 00:21:22,249 Bulleit bourbon is absolutely one 553 00:21:22,282 --> 00:21:24,018 of the best to use behind the bar. 554 00:21:24,051 --> 00:21:26,086 And the reason why is the mashbill 555 00:21:26,119 --> 00:21:28,822 or the recipe behind it has a lot of rye to it, 556 00:21:28,855 --> 00:21:30,391 meaning it stands up to anything. 557 00:21:30,424 --> 00:21:33,761 It still has that beautiful color, has a great flavor, 558 00:21:33,794 --> 00:21:35,763 great nose, and can stand up beautifully 559 00:21:35,796 --> 00:21:37,998 into a wonderful cocktail. 560 00:21:38,031 --> 00:21:43,237 So we're gonna go ahead and make our Bulleit old fashioned. 561 00:21:43,270 --> 00:21:45,739 We're gonna start off with one and a half ounces 562 00:21:45,772 --> 00:21:48,075 of Bulleit bourbon. 563 00:21:48,108 --> 00:21:51,312 Next up, we're gonna go three quarters ounce simple syrup. 564 00:21:51,345 --> 00:21:53,781 Our third step here is the bitters. 565 00:21:53,814 --> 00:21:56,983 So we're gonna have three dashes. One, two, three. 566 00:21:59,319 --> 00:22:02,856 So as we're stirring, we wanna be aware 567 00:22:02,889 --> 00:22:04,825 of bruising a cocktail. 568 00:22:04,858 --> 00:22:06,927 We're gonna pour. And as I tell my teams, 569 00:22:06,960 --> 00:22:08,896 whenever we pour, have some fun with it. 570 00:22:08,929 --> 00:22:11,264 Next up, we're gonna take our orange... 571 00:22:12,532 --> 00:22:15,268 our Bulleit Old Fashioned. 572 00:22:16,837 --> 00:22:20,841 First written about May 6th, 1806. 573 00:22:20,874 --> 00:22:22,977 I'm gonna bring this over to everyone here. 574 00:22:23,010 --> 00:22:24,311 [instrumental music] 575 00:22:24,344 --> 00:22:25,980 I like the sweetness in it. 576 00:22:26,013 --> 00:22:27,982 - How about you, Nikki? Nikki: The balance. 577 00:22:28,015 --> 00:22:29,950 - The balance. Perfect. - Perfect balance. 578 00:22:29,983 --> 00:22:32,219 Jay: A lot different than the stuff used to serving here. 579 00:22:32,252 --> 00:22:34,154 This is a smoother and more elegant drink. 580 00:22:34,187 --> 00:22:36,457 Tonight is going to be challenging. 581 00:22:36,490 --> 00:22:38,192 The stress tests are tough. 582 00:22:38,225 --> 00:22:40,327 So I'm around, I'll be able to work with you 583 00:22:40,360 --> 00:22:42,162 for the rest of the day and into the night. 584 00:22:42,195 --> 00:22:45,532 But I'm really excited and I'm looking forward to tonight, 585 00:22:45,565 --> 00:22:47,534 so I hope you all are too. 586 00:22:47,567 --> 00:22:49,436 - We are. - Alright, alright. 587 00:22:49,469 --> 00:22:50,971 Thank you very Much, y'all. 588 00:22:51,004 --> 00:22:52,373 - Hi, guys. How are you? - Good. 589 00:22:52,406 --> 00:22:54,008 - How are you? - Welcome to kitchen training. 590 00:22:54,041 --> 00:22:55,309 I haven't met you. What's your name? 591 00:22:55,342 --> 00:22:57,311 - Alissa. Jason: Alissa, nice to meet you. 592 00:22:57,344 --> 00:22:59,146 Um, a couple things last night. 593 00:22:59,179 --> 00:23:01,382 The food, the food is where we're lacking here. 594 00:23:01,415 --> 00:23:03,183 Just, it's all frozen. 595 00:23:03,216 --> 00:23:05,486 Jason: I mean, you get it in a jar and a jug and a can. 596 00:23:05,519 --> 00:23:07,187 It's terrible. It's more expensive, 597 00:23:07,220 --> 00:23:09,156 and it tastes like shit. And you guys, you know. 598 00:23:09,189 --> 00:23:11,058 I mean, you want good food, so we really, 599 00:23:11,091 --> 00:23:12,359 really, really need to up our game. 600 00:23:12,392 --> 00:23:14,128 With that said, I'm gonna show you guys 601 00:23:14,161 --> 00:23:16,096 what a good steak sandwich is. 602 00:23:16,129 --> 00:23:19,133 So we're gonna start with a beautiful New York strip. 603 00:23:19,166 --> 00:23:21,368 We're just gonna season it with salt and pepper. 604 00:23:21,401 --> 00:23:23,137 And we're just gonna put that on the hot flat top 605 00:23:23,170 --> 00:23:25,272 and get a nice, nice sear on that. 606 00:23:25,305 --> 00:23:26,540 While that's cooking, we're gonna 607 00:23:26,573 --> 00:23:28,208 do some French fries, okay? 608 00:23:30,310 --> 00:23:32,613 And then we have this beautiful ciabatta bread, 609 00:23:32,646 --> 00:23:34,281 some butter I just rubbed on, 610 00:23:34,314 --> 00:23:36,216 and we're just gonna toast that, okay? 611 00:23:36,249 --> 00:23:38,919 We're gonna cook our steak to like, a nice mid-rare medium. 612 00:23:38,952 --> 00:23:40,287 So once the steak is seared, 613 00:23:40,320 --> 00:23:41,889 you wanna let it sit for a couple minutes. 614 00:23:41,922 --> 00:23:43,223 What happens is all the juice goes 615 00:23:43,256 --> 00:23:44,892 back into the muscle of the meat. 616 00:23:44,925 --> 00:23:46,493 So when you cut it, it stays juicy. 617 00:23:46,526 --> 00:23:48,462 And I'm just gonna start building my sandwich. 618 00:23:48,495 --> 00:23:51,265 The ciabatta... right here. 619 00:23:51,298 --> 00:23:53,100 I have a whole grain mayonnaise, 620 00:23:53,133 --> 00:23:55,302 whole grain mustard, a little Dijon mustard, 621 00:23:55,335 --> 00:23:58,505 some roasted garlic. My steak. 622 00:23:58,538 --> 00:24:00,241 I'm gonna take a slice of provolone 623 00:24:00,274 --> 00:24:02,042 and I'm gonna put the provolone on the bottom. 624 00:24:02,075 --> 00:24:04,178 So when I cut the steak and put it on top of the provolone, 625 00:24:04,211 --> 00:24:05,545 it's gonna kinda melt nicely. 626 00:24:06,480 --> 00:24:08,115 Steak goes on there. 627 00:24:08,148 --> 00:24:09,650 And then I have a chimichurri. 628 00:24:09,683 --> 00:24:12,419 I'm gonna put this chimichurri right over the top. 629 00:24:12,452 --> 00:24:14,622 And it's gonna kinda all melt into the bread. 630 00:24:14,655 --> 00:24:16,090 And I have some fried shallots, 631 00:24:16,123 --> 00:24:18,359 a little bit of crunch on there, okay? 632 00:24:18,392 --> 00:24:19,593 Put the lid on. 633 00:24:19,626 --> 00:24:20,694 And while that's sitting I'm gonna take 634 00:24:20,727 --> 00:24:22,529 my French fries. 635 00:24:22,562 --> 00:24:24,131 And then we're gonna serve it, nice 636 00:24:24,164 --> 00:24:26,667 mid-rare facing out. And that's it. 637 00:24:26,700 --> 00:24:30,170 That's a simple beautiful steak sandwich that's all fresh made. 638 00:24:30,203 --> 00:24:31,906 I want you guys to get in there and take a bite. 639 00:24:31,939 --> 00:24:34,341 Tell me what you think. 640 00:24:34,374 --> 00:24:35,509 - Jay, what do you think? - Great. 641 00:24:35,542 --> 00:24:36,944 - Yeah. - I love the chimichurri. 642 00:24:36,977 --> 00:24:38,445 Somethin' a little original, right? 643 00:24:38,478 --> 00:24:39,680 Something here that's fresh. They're gonna eat it. 644 00:24:39,713 --> 00:24:40,915 They're gonna know it's like 645 00:24:40,948 --> 00:24:42,549 we put some time in the steak. 646 00:24:42,582 --> 00:24:46,453 So I didn't expect Steven to not be here. 647 00:24:46,486 --> 00:24:48,555 Alissa: So can I do it? 648 00:24:49,489 --> 00:24:51,558 Oh, I'm nervous. 649 00:24:51,591 --> 00:24:53,360 Stress test, the place is gonna be packed. 650 00:24:53,393 --> 00:24:55,129 We need to see where all the cracks are. 651 00:24:55,162 --> 00:24:56,997 I'm gonna be on you like crazy, 652 00:24:57,030 --> 00:24:58,432 making sure the quality is there. 653 00:24:58,465 --> 00:24:59,967 Let's start training. Let's go. 654 00:25:00,000 --> 00:25:01,569 Alissa: Thank you. 655 00:25:01,602 --> 00:25:04,137 [instrumental music] 656 00:25:05,138 --> 00:25:06,373 Carl: Okay. So... 657 00:25:06,406 --> 00:25:08,275 So everybody's gonna come at once. 658 00:25:08,308 --> 00:25:09,610 - Yeah. - Drinks are gonna go first. 659 00:25:09,643 --> 00:25:11,445 Jay: So help out here. Carl: Yeah. 660 00:25:11,478 --> 00:25:14,148 Kitchen will get a little splash after that. 661 00:25:14,181 --> 00:25:16,083 Stress test, the place is gonna be packed. 662 00:25:16,116 --> 00:25:17,451 We have three things tonight. 663 00:25:17,484 --> 00:25:19,520 Jason: The Philly, the steak sandwich, 664 00:25:19,553 --> 00:25:21,555 and the chicken sandwich, three things. 665 00:25:21,588 --> 00:25:23,991 And then the bourbon sours just on the rocks. 666 00:25:24,024 --> 00:25:25,259 - Right. - Money. 667 00:25:25,292 --> 00:25:27,361 Debbie: Never mind. Thank you. - Okay. 668 00:25:27,394 --> 00:25:28,629 Alissa: I'm nervous. 669 00:25:28,662 --> 00:25:30,631 I just want one more tutorial. 670 00:25:30,664 --> 00:25:32,099 Jason: Yes. Okay. What does he get? 671 00:25:32,132 --> 00:25:33,634 He gets the steak, so it gets onion. 672 00:25:33,667 --> 00:25:36,270 - What else does it get? - Are we ready? 673 00:25:36,303 --> 00:25:38,072 Jason: We're getting close to opening. 674 00:25:38,105 --> 00:25:40,541 - Do you have everything ready? - Am I allowed to use these? 675 00:25:40,574 --> 00:25:42,276 Yes, of course, it... 676 00:25:42,309 --> 00:25:44,378 Alissa: I don't know what's going on back here. 677 00:25:44,411 --> 00:25:47,381 I'm sorry. I have to walk away. 678 00:25:47,414 --> 00:25:49,516 - Patty, help me out here. Patty: Alissa. 679 00:25:49,549 --> 00:25:51,518 Alissa: I didn't sign up for this. 680 00:25:51,551 --> 00:25:54,054 Alissa. Alissa, what's the matter? 681 00:25:54,087 --> 00:25:57,091 Alissa. Alissa, where are you going? 682 00:25:57,124 --> 00:26:00,160 [tense music] 683 00:26:00,193 --> 00:26:02,128 Man 1: What is going on? Patty: I don't know. 684 00:26:07,668 --> 00:26:09,236 Patty: Alissa. 685 00:26:09,269 --> 00:26:11,639 Alissa: I just didn't know what was going on. 686 00:26:11,672 --> 00:26:13,040 When I look in the kitchen, 687 00:26:13,073 --> 00:26:14,708 I didn't know what was going on. 688 00:26:14,741 --> 00:26:17,578 Patty: Alissa, deep breath, please. You've got this. 689 00:26:17,611 --> 00:26:19,079 Alissa: I can't. 690 00:26:19,112 --> 00:26:21,115 Patty: Alissa, you need to make this work. 691 00:26:21,148 --> 00:26:22,749 Patty: Let's go. Alissa: I can't. 692 00:26:24,184 --> 00:26:25,653 Alissa: I'm leaving. Bye. 693 00:26:25,686 --> 00:26:28,722 Patty: No, you're not leaving. Alissa, please. Alissa. 694 00:26:28,755 --> 00:26:31,225 What's wrong now? Alissa. 695 00:26:31,258 --> 00:26:34,395 - Alissa. What's wrong? - I'm having too much anxiety. 696 00:26:34,428 --> 00:26:36,463 - Well, okay. - I'm having too much. 697 00:26:36,496 --> 00:26:38,365 Jay: Come here. Hey, hey, hey. 698 00:26:38,398 --> 00:26:39,400 There's only three items, come on. 699 00:26:39,433 --> 00:26:40,601 Alissa: It's too much anxiety. 700 00:26:40,634 --> 00:26:41,768 Yes, come on. 701 00:26:44,338 --> 00:26:47,074 Alissa: I'm having too much anxiety. 702 00:26:47,107 --> 00:26:49,343 Somebody rip this shit off. 703 00:26:49,376 --> 00:26:51,045 Too much anxiety. 704 00:26:51,078 --> 00:26:53,380 [music continues] 705 00:26:53,413 --> 00:26:54,581 Man 2: I got the wire. 706 00:27:02,789 --> 00:27:06,727 [Carl groans] 707 00:27:06,760 --> 00:27:08,228 [glass shatters] 708 00:27:08,261 --> 00:27:10,397 Alissa: I'm having too much anxiety. 709 00:27:10,430 --> 00:27:11,631 [Carl groans] 710 00:27:12,332 --> 00:27:13,801 Debbie: Now what? 711 00:27:13,834 --> 00:27:15,102 [door creaks open] 712 00:27:15,135 --> 00:27:16,637 [tense music] 713 00:27:16,670 --> 00:27:18,606 Carl: Here's John. Nikki: Here's John. 714 00:27:18,639 --> 00:27:20,173 Jon: Jay, come on over for a minute. 715 00:27:21,808 --> 00:27:23,210 So we lost our cook. 716 00:27:23,243 --> 00:27:24,778 - Yes, sir. - Yes. 717 00:27:24,811 --> 00:27:26,714 This is your first decision as a manager. 718 00:27:26,747 --> 00:27:27,982 Jay: Okay. Jon: What do you think? 719 00:27:28,015 --> 00:27:29,283 Jon: How are you gonna operate it? 720 00:27:29,316 --> 00:27:31,151 Carl: Can I cook? Jay: Let him cook. Yeah. 721 00:27:31,184 --> 00:27:32,886 I think he can do it. 722 00:27:32,919 --> 00:27:34,855 But he wasn't in any of the training today. 723 00:27:34,888 --> 00:27:37,224 Jon: He doesn't know one item. 724 00:27:37,257 --> 00:27:39,393 - I think he can cook. - When you say-- 725 00:27:39,426 --> 00:27:41,195 So, I just want to understand something. 726 00:27:41,228 --> 00:27:43,163 First decision that you made... 727 00:27:43,196 --> 00:27:45,266 [claps] [bleep] the standards. 728 00:27:45,299 --> 00:27:49,069 He can cook the way he wants to and that's okay. 729 00:27:49,102 --> 00:27:51,272 You don't make a decision to do something 730 00:27:51,305 --> 00:27:53,774 that's untrained, unpredictable, 731 00:27:53,807 --> 00:27:56,644 inconsistent and unstable. 732 00:27:56,677 --> 00:27:58,379 That's not a good management decision. 733 00:27:58,412 --> 00:28:00,914 A manager fights for the standards, right? 734 00:28:03,717 --> 00:28:05,019 Then I would say close the kitchen 735 00:28:05,052 --> 00:28:07,955 because it can't operate the way it should. 736 00:28:07,988 --> 00:28:10,457 I'm with you, so let's apologize that the kitchen is closed. 737 00:28:10,490 --> 00:28:12,726 Let's sell some drinks tonight. Let's see how the bar does. 738 00:28:12,759 --> 00:28:15,129 Jon: Yeah. Okay, we open in a few minutes. 739 00:28:15,162 --> 00:28:17,731 This is like the blind leading the blind here. 740 00:28:17,764 --> 00:28:19,867 Right out of the gate, they're dropping standards. 741 00:28:19,900 --> 00:28:22,169 They're gonna do it in a makeshift shotgun kind of way. 742 00:28:22,202 --> 00:28:23,804 This is why they're not achieving 743 00:28:23,837 --> 00:28:25,005 the success that they should. 744 00:28:26,873 --> 00:28:28,776 Alright, everybody, thank you for your patience. 745 00:28:28,809 --> 00:28:31,211 We're officially open. Come on in. 746 00:28:31,244 --> 00:28:32,446 - How you doing, guys? Debbie: How are you? 747 00:28:32,479 --> 00:28:34,214 - How you doing? Patty: Hi. Welcome. 748 00:28:34,247 --> 00:28:36,984 We also have more tables over here. 749 00:28:37,017 --> 00:28:38,352 Patty: I do apologize to all. 750 00:28:38,385 --> 00:28:40,020 Our kitchen is closed this evening. 751 00:28:40,053 --> 00:28:41,121 Nikki: So what are we doing? 752 00:28:41,154 --> 00:28:42,823 I want a bourbon sour. 753 00:28:42,856 --> 00:28:44,258 Patty: Alright. So you want an old fashion? Okay. 754 00:28:44,291 --> 00:28:46,060 - Old fashioned. - Okay. 755 00:28:46,093 --> 00:28:49,964 - Make it an old fashioned - Three old fashioned. Gotcha. 756 00:28:49,997 --> 00:28:51,465 - Hi, guys. How are you? Customer: Hi. 757 00:28:51,498 --> 00:28:53,000 Customer: May I have an Oceanaire, please. 758 00:28:53,033 --> 00:28:54,668 Okay. Two Oceanaire. 759 00:28:54,701 --> 00:28:56,704 Rob: Okay, so we started on this. 760 00:28:56,737 --> 00:28:59,974 There are different sizes, so they're not gonna be consistent. 761 00:29:00,007 --> 00:29:02,042 So Jay jumps behind the bar 762 00:29:02,075 --> 00:29:04,211 starts pouring drinks to dump down the drain. 763 00:29:04,244 --> 00:29:05,512 He doesn't know what he's doing. 764 00:29:05,545 --> 00:29:08,048 And he's taken over Debbie's station. 765 00:29:08,081 --> 00:29:09,883 Jon: So now they're gonna start tripping over each other. 766 00:29:09,916 --> 00:29:11,919 He's gonna do nothing but slow them down. 767 00:29:11,952 --> 00:29:14,955 There's no leadership. There's no organization. 768 00:29:14,988 --> 00:29:17,491 [ice rattling] 769 00:29:17,524 --> 00:29:19,393 When you shake it, it's gotta be a big shake. 770 00:29:19,426 --> 00:29:21,262 It's got you moving everything together. 771 00:29:21,295 --> 00:29:24,498 Rob: A two-three second shake doesn't make a good cocktail. 772 00:29:24,531 --> 00:29:26,901 It hasn't blended at all. 773 00:29:26,934 --> 00:29:28,835 And again, we're at different sizes. 774 00:29:31,104 --> 00:29:32,773 - Never gonna get away. - I know. 775 00:29:32,806 --> 00:29:36,076 Just for fun, who got their drinks, raise your hands. 776 00:29:37,311 --> 00:29:40,114 Jon: Who didn't? 777 00:29:40,147 --> 00:29:43,817 You're the only two people on this side to have drinks. 778 00:29:43,850 --> 00:29:45,386 Are you gonna share with everybody? 779 00:29:45,419 --> 00:29:46,921 [customers laugh] 780 00:29:46,954 --> 00:29:49,022 Come on, guys, let's go. We got to get them out. 781 00:29:50,390 --> 00:29:52,359 Those two are great. Redo this one. 782 00:29:59,333 --> 00:30:01,201 Completely different flavors. Do 'em again. 783 00:30:03,270 --> 00:30:04,972 So the kitchen never opened. 784 00:30:05,005 --> 00:30:06,974 I wish the bar had never opened. 785 00:30:07,007 --> 00:30:09,043 Jon: They can't get food. They can't get drinks. 786 00:30:09,076 --> 00:30:11,512 The best they're gonna do is a glass of water. 787 00:30:11,545 --> 00:30:13,948 [gasps] Oh, my God. 788 00:30:13,981 --> 00:30:16,183 This is one of the worst stress tests we've ever done. 789 00:30:16,216 --> 00:30:18,152 I'll get another. It's alright. 790 00:30:18,185 --> 00:30:21,956 We only serve 15% of the room in an hour. 791 00:30:21,989 --> 00:30:23,824 - Complete failure. - Oh, my God. 792 00:30:23,857 --> 00:30:25,359 [customers chanting "We want drinks!"] 793 00:30:25,392 --> 00:30:26,527 I wanna cry. 794 00:30:26,560 --> 00:30:27,895 I have 12 people waiting 795 00:30:27,928 --> 00:30:29,897 for drinks down here. 796 00:30:29,930 --> 00:30:33,200 Patty: Come on, Jay, come on, Debbie, I need those drinks. 797 00:30:33,233 --> 00:30:36,103 Oh, I've seen everything I need to see. Do you agree? 798 00:30:36,136 --> 00:30:38,005 - I'm and then some. - And then some. 799 00:30:38,038 --> 00:30:40,474 [customers chanting "We want drinks!"] 800 00:30:40,507 --> 00:30:42,276 What if I told you guys 801 00:30:42,309 --> 00:30:44,411 that probably your drinks are at least 802 00:30:44,444 --> 00:30:46,880 20 to 30 minutes away? What would you say? 803 00:30:46,913 --> 00:30:49,883 All: No! - Because I'm telling you that. 804 00:30:49,916 --> 00:30:52,853 Your drinks are about 30 minutes away. 805 00:30:52,886 --> 00:30:55,322 Jon: So if you feel like getting up and walking 806 00:30:55,355 --> 00:30:57,024 out of here and sending them the message 807 00:30:57,057 --> 00:30:58,392 that you're done, go ahead. 808 00:30:58,425 --> 00:31:00,928 Patty: Guys, I apologize to everybody. 809 00:31:00,961 --> 00:31:04,131 I hope you all come back for the grand reopening. 810 00:31:04,164 --> 00:31:06,233 I'll see you guys then. And I apologize. 811 00:31:06,266 --> 00:31:08,836 Jay: I'm a little embarrassed. The night did not go well. 812 00:31:08,869 --> 00:31:11,538 I was caught unprepared. It won't happen again. 813 00:31:11,571 --> 00:31:13,173 Carl: Thank you so much. 814 00:31:13,206 --> 00:31:15,141 Patty: I apologize to you all. Carl: Sorry. 815 00:31:19,513 --> 00:31:22,048 [pleasant music] 816 00:31:26,586 --> 00:31:29,323 Rob: Hey, how are we? - Great. How are you? 817 00:31:29,356 --> 00:31:31,358 Last night's stress test was awful. 818 00:31:31,391 --> 00:31:33,994 It was one of the worst I've ever been a part of. 819 00:31:34,027 --> 00:31:37,364 I'm hopeful that they're gonna really try today. 820 00:31:37,397 --> 00:31:39,099 You're all here together, and then we're gonna do 821 00:31:39,132 --> 00:31:41,335 so much training that when we reopen, 822 00:31:41,368 --> 00:31:43,270 y'all are gonna be an incredible team. 823 00:31:43,303 --> 00:31:45,539 Alright, so we've shown you how to make a great 824 00:31:45,572 --> 00:31:47,341 Bulleit old fashioned. Right? 825 00:31:47,374 --> 00:31:49,443 We're gonna really elevate the bar as well 826 00:31:49,476 --> 00:31:53,013 and do a Bulleit rye Manhattan. 827 00:31:53,046 --> 00:31:54,949 And one of the reasons it's so good 828 00:31:54,982 --> 00:31:57,418 is because of the mashbill. Remember we went over that? 829 00:31:57,451 --> 00:32:00,321 The mashbill is more of our recipe behind it, 830 00:32:00,354 --> 00:32:04,458 and it's one of the few in the world that would carry 95% rye, 831 00:32:04,491 --> 00:32:06,393 which is so much harder to do. 832 00:32:06,426 --> 00:32:09,263 But the complexity of it is insane. 833 00:32:09,296 --> 00:32:12,099 You get cherry up front, you get vanilla up front, 834 00:32:12,132 --> 00:32:14,034 you get this beautiful color. 835 00:32:14,067 --> 00:32:16,370 And then at the end, especially working in a cocktail, 836 00:32:16,403 --> 00:32:19,139 you get a crisp, lingering flavor 837 00:32:19,172 --> 00:32:22,243 with a hint of gentle spice. Are we ready? 838 00:32:22,276 --> 00:32:26,146 We're always gonna jigger this one in a stirring glass pad. 839 00:32:26,179 --> 00:32:29,250 One and a half ounces of Bulleit Rye, 840 00:32:29,283 --> 00:32:34,154 half ounce sweet vermouth, two dashes aromatic bitters. 841 00:32:34,187 --> 00:32:39,026 Add ice. We're gonna make it a beautiful, silky cocktail. 842 00:32:39,059 --> 00:32:41,528 Strain into a coupe glass. 843 00:32:41,561 --> 00:32:44,064 Garnish with three cherries skewered. 844 00:32:45,465 --> 00:32:49,169 This is the Bulleit Rye Manhattan. 845 00:32:49,202 --> 00:32:51,872 Alright, so going into the relaunch, 846 00:32:51,905 --> 00:32:53,173 we're gonna do a lot of training. 847 00:32:53,206 --> 00:32:55,042 We're gonna spend hours together. 848 00:32:55,075 --> 00:32:57,077 - So let's do this. Patty: Awesome. 849 00:33:00,747 --> 00:33:02,616 [instrumental music] 850 00:33:04,351 --> 00:33:06,487 Jon: This is a really difficult rescue. 851 00:33:06,520 --> 00:33:09,690 The fact is, Carl is an older gentleman who doesn't 852 00:33:09,723 --> 00:33:12,393 have the energy or inclination to jump in 853 00:33:12,426 --> 00:33:14,228 and get engaged in his business. 854 00:33:14,261 --> 00:33:16,964 - There he is. - Hi, John. How are you today? 855 00:33:16,997 --> 00:33:18,599 - Good, Carl, how are you? - Very good sir. 856 00:33:18,632 --> 00:33:20,601 Carl and I have a lot to talk about. 857 00:33:20,634 --> 00:33:22,303 Where does he go from here? 858 00:33:22,336 --> 00:33:24,271 Well, you know, last night was a mess. We know that. 859 00:33:24,304 --> 00:33:26,540 But, you know, we talked about Jay. 860 00:33:26,573 --> 00:33:29,376 Not as a bartender, as somebody to run the floor 861 00:33:29,409 --> 00:33:31,111 and help run the business. 862 00:33:31,144 --> 00:33:33,414 So tomorrow night, I'm gonna try to get him on the floor 863 00:33:33,447 --> 00:33:37,051 acting like a manager and get the bar covered. 864 00:33:37,084 --> 00:33:38,953 And I understand we have a cook for tomorrow. 865 00:33:38,986 --> 00:33:40,387 My son. 866 00:33:40,420 --> 00:33:41,722 I went and saw him this morning. 867 00:33:41,755 --> 00:33:43,223 He said, "I'll be there." 868 00:33:43,256 --> 00:33:44,725 Carl: "I'll do it." - Okay. Okay. 869 00:33:44,758 --> 00:33:47,061 You get to open a whole new place with a whole new 870 00:33:47,094 --> 00:33:49,063 energy level, a trained staff. 871 00:33:49,096 --> 00:33:51,599 Jay's got a new opportunity to prove himself to you. 872 00:33:51,632 --> 00:33:54,134 And Patty learned something very much I think 873 00:33:54,167 --> 00:33:56,437 this last couple of days when I said to her, 874 00:33:56,470 --> 00:33:58,405 "You got to prove yourself to your dad." 875 00:33:58,438 --> 00:34:00,541 It doesn't just happen, right? 876 00:34:00,574 --> 00:34:02,209 Maybe not everything was perfect, 877 00:34:02,242 --> 00:34:04,178 but her heart's in the right place. 878 00:34:04,211 --> 00:34:06,447 Unbelievable how much she loves you. 879 00:34:06,480 --> 00:34:10,217 Your affirmation is everything to her. 880 00:34:10,250 --> 00:34:12,386 So I think she's gonna try to do better 881 00:34:12,419 --> 00:34:14,555 and prove herself to you. 882 00:34:14,588 --> 00:34:18,425 And when she does those little steps, give her a pat. 883 00:34:18,458 --> 00:34:21,061 Inspire her to keep getting better. 884 00:34:21,094 --> 00:34:22,630 - I'll do that. - Deal? 885 00:34:22,663 --> 00:34:25,199 It's a deal. I wanna thank you ever so much really. 886 00:34:25,232 --> 00:34:26,700 Jon: My pleasure. You're a good guy, Carl. 887 00:34:26,733 --> 00:34:28,736 You got thrown a lousy deck. 888 00:34:28,769 --> 00:34:30,671 You deserve this new chance. 889 00:34:30,704 --> 00:34:32,640 - Seize this. - Thank you, John. 890 00:34:32,673 --> 00:34:34,308 Okay, let's make your life better. 891 00:34:34,341 --> 00:34:36,176 I feel fantastic, I feel great. 892 00:34:36,209 --> 00:34:37,645 Carl: I'm hoping that I can spend 893 00:34:37,678 --> 00:34:39,113 more time with Teresa. 894 00:34:39,146 --> 00:34:41,215 And I believe that this place 895 00:34:41,248 --> 00:34:43,483 will go to the top now, where it should be. 896 00:34:47,487 --> 00:34:50,423 [lively music] 897 00:34:52,092 --> 00:34:54,561 [cheers and applause] 898 00:34:54,594 --> 00:34:56,063 Hi, guys. 899 00:34:56,096 --> 00:34:57,531 - How are you feeling, Carl? - Great. 900 00:34:57,564 --> 00:34:59,233 Has this been a good week for you? 901 00:34:59,266 --> 00:35:00,834 Yes. Excellent. 902 00:35:00,867 --> 00:35:03,237 I've been doing this for 40 years, 903 00:35:03,270 --> 00:35:05,372 but I still learned a lot. 904 00:35:05,405 --> 00:35:07,374 - Patty. - Hi, John. 905 00:35:07,407 --> 00:35:10,444 - How are you feeling? - I'm feeling very enthusiastic. 906 00:35:10,477 --> 00:35:12,446 I need to really step it up 907 00:35:12,479 --> 00:35:15,382 and show you both what I'm gonna do. 908 00:35:15,415 --> 00:35:16,550 How's that sound, Carl? 909 00:35:16,583 --> 00:35:17,585 - Big difference. - Yeah. 910 00:35:17,618 --> 00:35:18,786 How are you feeling, Steve? 911 00:35:18,819 --> 00:35:20,621 - Feeling great. - Good. 912 00:35:20,654 --> 00:35:22,556 You were sick a couple of days, now you're back in the saddle? 913 00:35:22,589 --> 00:35:23,857 Yes, I am, I'm ready to go. 914 00:35:23,890 --> 00:35:26,360 You know, you guys are a great family. 915 00:35:26,393 --> 00:35:27,795 - Thank you. - You've been through hell. 916 00:35:27,828 --> 00:35:29,763 - That's true. - There's no question about it. 917 00:35:29,796 --> 00:35:32,600 But there's an inner strength that you all have. 918 00:35:32,633 --> 00:35:35,336 That's why this place has succeeded for so long. 919 00:35:35,369 --> 00:35:37,104 You've toughed it out. 920 00:35:37,137 --> 00:35:39,607 Tonight is your payoff. 921 00:35:39,640 --> 00:35:41,809 - Yeah. Ready! - Yeah. 922 00:35:41,842 --> 00:35:46,146 Alright, here we go. One. Two. Three! 923 00:35:47,481 --> 00:35:48,649 Wow! 924 00:35:48,682 --> 00:35:51,051 Oh, my God, look at this. 925 00:35:54,821 --> 00:35:55,823 [glass shatters] 926 00:35:55,856 --> 00:35:57,258 Alright, here we go. 927 00:35:57,291 --> 00:36:00,160 One. Two. Three! 928 00:36:01,428 --> 00:36:02,763 Wow! 929 00:36:02,796 --> 00:36:04,999 Oh, my God, look at this. 930 00:36:05,032 --> 00:36:07,167 Ooh, nice. 931 00:36:07,200 --> 00:36:10,170 Patty: Laboratory bar. Carl: That's excellent. 932 00:36:10,203 --> 00:36:13,674 - I freaking love it. Jon: Dr. Philgoods. 933 00:36:13,707 --> 00:36:17,177 - Old name from 1986, right? - Exactly. 934 00:36:17,210 --> 00:36:19,813 I respect the name that's been here that long, 935 00:36:19,846 --> 00:36:22,883 but we had to make the concept right for today. 936 00:36:22,916 --> 00:36:24,184 So are you ready to see the inside? 937 00:36:24,217 --> 00:36:25,719 - I can't wait-- - Oh, yeah. 938 00:36:25,752 --> 00:36:27,221 - Go ahead. - Let's go ahead. Oh, no. 939 00:36:27,254 --> 00:36:30,057 [upbeat music] 940 00:36:30,090 --> 00:36:31,892 Holy crap. 941 00:36:31,925 --> 00:36:35,095 Patty: Are you flipping kidding me? 942 00:36:35,128 --> 00:36:36,663 Wow. 943 00:36:38,131 --> 00:36:40,968 Look at the light! Oh, my God! 944 00:36:41,001 --> 00:36:43,404 Carl: Look at these chairs. Patty: This place looks amazing. 945 00:36:43,437 --> 00:36:44,805 Look at this. 946 00:36:44,838 --> 00:36:47,107 Jay: Oh, beautiful. 947 00:36:47,140 --> 00:36:50,344 Jay: The laboratory. Carl: That's right. 948 00:36:50,377 --> 00:36:53,213 Look at the piping. Look it. 949 00:36:53,246 --> 00:36:55,015 Oh, look it over here, Jay. 950 00:36:55,048 --> 00:36:56,116 Patty: What is this? 951 00:36:56,149 --> 00:36:58,852 - Oh, this is great. - Wow. 952 00:36:58,885 --> 00:37:01,755 Steve: Oh, wow. Beautiful. 953 00:37:01,788 --> 00:37:02,990 Jon: What do you think? 954 00:37:03,023 --> 00:37:04,892 - It's superb! - Thank you. 955 00:37:04,925 --> 00:37:08,529 I am feeling overwhelmed. 956 00:37:08,562 --> 00:37:10,497 Carl: This is probably one of the nicest 957 00:37:10,530 --> 00:37:14,335 things I've ever seen in a long, long time. 958 00:37:14,368 --> 00:37:16,503 What more could one person ask for? 959 00:37:16,536 --> 00:37:18,205 There's a lot going on here, isn't there? 960 00:37:18,238 --> 00:37:19,840 - Yes. - Oh, my. 961 00:37:19,873 --> 00:37:22,209 So little details pull a concept together. 962 00:37:22,242 --> 00:37:24,278 Jon: And I had my friend Jason Hulfish 963 00:37:24,311 --> 00:37:26,046 come and help me theme this. 964 00:37:26,079 --> 00:37:27,414 He built that machine. 965 00:37:27,447 --> 00:37:29,750 Then I got SkyTab POS to give 966 00:37:29,783 --> 00:37:33,053 you one, two, three POS stations. 967 00:37:33,086 --> 00:37:36,257 And I got you guys tablets. 968 00:37:36,290 --> 00:37:38,425 It's the same thing as looking at the screen 969 00:37:38,458 --> 00:37:40,027 on the POS system. 970 00:37:40,060 --> 00:37:41,996 Then, see all those bottles up there? 971 00:37:42,029 --> 00:37:45,299 I believe Bulleit, bourbon and rye is the best in the country. 972 00:37:45,332 --> 00:37:48,002 It's high rye recipe really cuts through 973 00:37:48,035 --> 00:37:50,070 and it makes great cocktails. 974 00:37:50,103 --> 00:37:51,105 Correct. 975 00:37:51,138 --> 00:37:53,107 Then I got Twisted Alchemy 976 00:37:53,140 --> 00:37:55,776 to give you guys the best cocktail mixers in the world. 977 00:37:55,809 --> 00:37:57,778 All cold pressed. They're delicious. 978 00:37:57,811 --> 00:37:59,046 It makes a better drink. 979 00:37:59,079 --> 00:38:00,814 And I got Partender. 980 00:38:00,847 --> 00:38:02,549 - Remember, Partender? - Yes. 981 00:38:02,582 --> 00:38:04,985 I got you a lifetime subscription to Partender. 982 00:38:05,018 --> 00:38:07,988 You can do inventory in ten minutes. 983 00:38:08,021 --> 00:38:12,359 I got Dark Horse Miami to come do all the interior wraps 984 00:38:12,392 --> 00:38:14,461 on the wall and the graphics that you see. 985 00:38:14,494 --> 00:38:16,931 I got Cocktail Kingdom to give you guys 986 00:38:16,964 --> 00:38:19,500 all the tools that you need. We have it all now. 987 00:38:19,533 --> 00:38:21,569 I got commercial kitchen stuff to give you guys 988 00:38:21,602 --> 00:38:24,838 an induction burner, a new steam table, a bunch of smallwares, 989 00:38:24,871 --> 00:38:26,473 everything we need in the kitchen. 990 00:38:26,506 --> 00:38:28,442 So did I give you everything you need to be successful? 991 00:38:28,475 --> 00:38:29,476 Of course. 992 00:38:29,509 --> 00:38:30,978 So we got a crowd outside, guys. 993 00:38:31,011 --> 00:38:32,212 Jon: I got 'em here for you. 994 00:38:32,245 --> 00:38:34,048 Tonight, you guys get 'em back, okay? 995 00:38:34,081 --> 00:38:35,983 Alright, we got a kitchen to set up, bar to set up. 996 00:38:36,016 --> 00:38:37,885 - Let's go to it. - Let's go! 997 00:38:37,918 --> 00:38:39,920 [upbeat music] 998 00:38:39,953 --> 00:38:41,455 Carl: Good evening everyone. 999 00:38:41,488 --> 00:38:45,192 I cordially invite you all in. Thank you for coming. 1000 00:38:45,225 --> 00:38:47,294 Debbie: Welcome to Dr. Philgoods. 1001 00:38:47,327 --> 00:38:49,330 [indistinct] 1002 00:38:49,363 --> 00:38:50,497 Debbie: What can I get for you? 1003 00:38:50,530 --> 00:38:53,100 I'm gonna do the Feel Good Elixir. 1004 00:38:53,133 --> 00:38:54,835 Jon: Anybody in the mood for Manhattan? 1005 00:38:54,868 --> 00:38:57,304 I'll take one of those. 1006 00:38:57,337 --> 00:38:59,273 Jon: You getting orders in? - Yes, I am, John. 1007 00:38:59,306 --> 00:39:01,075 - They're already in. Thank you. - Good job, Patty. 1008 00:39:01,108 --> 00:39:02,943 Jon: You're on it. - I'm on it, John. 1009 00:39:03,977 --> 00:39:06,580 [upbeat music] 1010 00:39:06,613 --> 00:39:08,015 - How are we doing? Jason: He's doing a good job. 1011 00:39:08,048 --> 00:39:09,516 I mean, we're getting the food out 1012 00:39:09,549 --> 00:39:11,085 within five minutes, so that's a good sign. 1013 00:39:11,118 --> 00:39:12,419 - Excellent. Good job, Steve. Jason: Yeah. 1014 00:39:12,452 --> 00:39:14,321 Jason: Yeah, it looks nice. - Excellent. 1015 00:39:14,354 --> 00:39:15,623 Steve: I was sick for a couple days, 1016 00:39:15,656 --> 00:39:17,491 so I think I do a lot of the training. 1017 00:39:17,524 --> 00:39:20,261 But what he made for the menu is short and sweet, cut and dry. 1018 00:39:20,294 --> 00:39:21,462 It just, got to adapt to it. 1019 00:39:21,495 --> 00:39:22,462 Order up. 1020 00:39:24,131 --> 00:39:25,966 Jay: Nikki, make two more if you can. 1021 00:39:27,134 --> 00:39:29,069 You guys doing okay? Good, good. 1022 00:39:29,102 --> 00:39:31,005 Yeah. Good to see you. Thanks for coming in. 1023 00:39:31,038 --> 00:39:32,907 I love it. Jay's working the floor. 1024 00:39:32,940 --> 00:39:36,076 He's hitting tables. He's managing this place. 1025 00:39:36,109 --> 00:39:38,412 Jon: The bartenders are getting faster and faster. 1026 00:39:38,445 --> 00:39:40,614 Kitchen is working, Steve's getting food out quickly. 1027 00:39:40,647 --> 00:39:42,616 You know what? We're on a roll. 1028 00:39:42,649 --> 00:39:44,151 [music continues] 1029 00:39:44,184 --> 00:39:46,153 Look at Patty. She's organized tonight. 1030 00:39:46,186 --> 00:39:47,922 Carl: Yes. - She's getting the orders in. 1031 00:39:47,955 --> 00:39:50,424 She's following her system. She's doing well tonight. 1032 00:39:50,457 --> 00:39:52,026 I'm very proud of her. 1033 00:39:52,059 --> 00:39:54,028 Well, here's your bourbon sour. 1034 00:39:54,061 --> 00:39:57,197 Would make any father feel great knowing that their 1035 00:39:57,230 --> 00:40:01,034 kids are working hard and trying to change, too. 1036 00:40:02,002 --> 00:40:05,039 - Hey. - Yes? 1037 00:40:05,072 --> 00:40:07,241 - Proud of what you're doing. - Thank you. 1038 00:40:07,274 --> 00:40:08,943 - I'm waiting for Oceanair-- - Wait a sec. 1039 00:40:08,976 --> 00:40:10,544 What did your father just say to you? 1040 00:40:10,577 --> 00:40:12,246 He just said good job. And I heard him. 1041 00:40:12,279 --> 00:40:13,614 No. He said I'm proud. 1042 00:40:13,647 --> 00:40:15,516 How does that sound to have him say that? 1043 00:40:15,549 --> 00:40:19,053 - That... Don't get me to cry. - How does that sound to ha-- 1044 00:40:19,086 --> 00:40:20,988 It sounds wonderful, but I can't cry. 1045 00:40:21,021 --> 00:40:23,958 The energy in the bar is magnificent. 1046 00:40:23,991 --> 00:40:25,259 Patty: I'm loving it. 1047 00:40:25,292 --> 00:40:27,928 And my dad even said 1048 00:40:27,961 --> 00:40:31,999 I was doing a good job, so, no tears. 1049 00:40:32,032 --> 00:40:34,034 [upbeat music] 1050 00:40:34,067 --> 00:40:35,869 You need the time to take care of Theresa. 1051 00:40:35,902 --> 00:40:36,904 Yes. 1052 00:40:36,937 --> 00:40:38,172 Do you feel like this is gonna 1053 00:40:38,205 --> 00:40:39,540 get you closer to that? 1054 00:40:39,573 --> 00:40:41,609 Oh, of course. What an improvement already. 1055 00:40:41,642 --> 00:40:43,143 - Yeah. Excellent. - See that? 1056 00:40:43,176 --> 00:40:44,545 - My work is done, buddy. - Yeah. 1057 00:40:44,578 --> 00:40:46,981 - I'll take that hug. - Ah, baby. 1058 00:40:47,014 --> 00:40:48,949 Jon: I'm feeling pretty good. 1059 00:40:48,982 --> 00:40:52,353 This was all about getting Carl the free time that he needs 1060 00:40:52,386 --> 00:40:54,487 to take care of Theresa and to enjoy himself. 1061 00:40:56,623 --> 00:40:59,159 [instrumental music]