1 00:00:03,337 --> 00:00:05,806 My husband, Les. No, I'm just kidding. 2 00:00:05,839 --> 00:00:07,441 [laughs] I'm kidding. 3 00:00:07,474 --> 00:00:08,441 I'm teasing. 4 00:00:10,110 --> 00:00:12,379 Sort of. 5 00:00:12,412 --> 00:00:14,582 Male narrator: For over 30 years, Jon Taffer 6 00:00:14,615 --> 00:00:17,351 has travelled the country saving hundreds of bars 7 00:00:17,384 --> 00:00:19,853 from failure and ruin. 8 00:00:19,886 --> 00:00:22,756 Jon: I started rescuing bars decades ago 9 00:00:22,789 --> 00:00:25,326 because they're part of the backbone of America. 10 00:00:25,359 --> 00:00:27,728 Let's go. We're doing it! We're doing it. 11 00:00:27,761 --> 00:00:30,431 But as the industry continues to explode, 12 00:00:30,464 --> 00:00:34,401 the amount of failing bars is increasing at an alarming rate. 13 00:00:34,434 --> 00:00:35,903 [dramatic music] 14 00:00:35,936 --> 00:00:38,572 When do I have you say, "that's not gonna work?" 15 00:00:38,605 --> 00:00:40,741 But I can't be everywhere at once. 16 00:00:40,774 --> 00:00:42,810 So I've hand-picked some of the nation's 17 00:00:42,843 --> 00:00:44,578 top hospitality experts... 18 00:00:44,611 --> 00:00:46,046 You gotta interact with guests. 19 00:00:46,079 --> 00:00:47,982 to help me lead the charge. 20 00:00:48,015 --> 00:00:49,984 You're being a dick! You know that? 21 00:00:50,017 --> 00:00:51,986 Male narrator: Now Jon's team is heading 22 00:00:52,019 --> 00:00:54,989 to Houston, Texas to attempt to rescue 23 00:00:55,022 --> 00:00:56,490 Uncle Albert's Pub. 24 00:00:56,523 --> 00:00:58,993 We are determined to raise the bar 25 00:00:59,026 --> 00:01:01,095 and rise to the occasion. 26 00:01:01,128 --> 00:01:04,098 [upbeat music] 27 00:01:04,131 --> 00:01:07,101 Male narrator: In 2005, auto industry professional 28 00:01:07,134 --> 00:01:10,571 Les Weaver decided to buy Uncle Albert's Pub. 29 00:01:10,604 --> 00:01:15,743 An Albert Einstein themed bar as an investment opportunity. 30 00:01:15,776 --> 00:01:17,044 Les: I don't have any background 31 00:01:17,077 --> 00:01:19,380 in the bar and restaurant industry at all, 32 00:01:19,413 --> 00:01:22,549 but I purchased Uncle Albert's hoping to make some money. 33 00:01:22,582 --> 00:01:25,586 I feel like I need a Long Island tea. 34 00:01:25,619 --> 00:01:27,688 Male narrator: Busy with his full time job, 35 00:01:27,721 --> 00:01:31,525 Les turned to his wife Rebecca for help managing the bar. 36 00:01:31,558 --> 00:01:34,161 So at night we checked to see, is the line good, 37 00:01:34,194 --> 00:01:36,163 if you can rotate it to see. 38 00:01:36,196 --> 00:01:39,733 I grew up with my family owning bars and restaurants, 39 00:01:39,766 --> 00:01:42,736 so it's really kind of second nature for me. 40 00:01:42,769 --> 00:01:44,638 Male narrator: For many years, Uncle Albert's 41 00:01:44,671 --> 00:01:46,840 flourished under Rebecca's leadership. 42 00:01:46,873 --> 00:01:48,909 We had business in here nightly. 43 00:01:48,942 --> 00:01:50,644 We had, you know, standing along 44 00:01:50,677 --> 00:01:52,446 sometimes, and it was a lot of fun. 45 00:01:52,479 --> 00:01:53,781 Male narrator: But when Rebecca decided 46 00:01:53,814 --> 00:01:56,050 to retire and spend more time away 47 00:01:56,083 --> 00:01:58,519 from the bar, standards began to slip 48 00:01:58,552 --> 00:01:59,987 without her watchful eye. 49 00:02:00,020 --> 00:02:01,589 Les: Even though Rebecca retired, 50 00:02:01,622 --> 00:02:04,758 I had no intention to manage the bar. 51 00:02:04,791 --> 00:02:08,195 I tried to hire managers and I went through a number of them. 52 00:02:08,228 --> 00:02:11,565 It would start off good and then it would go wrong, 53 00:02:11,598 --> 00:02:14,935 and that the staff takes advantage of that situation. 54 00:02:14,968 --> 00:02:18,105 I am not the manager. I just work here, baby. 55 00:02:18,138 --> 00:02:21,508 I envisioned myself enjoying my retirement 56 00:02:21,541 --> 00:02:24,078 because I've worked so much all my life and it was a good 57 00:02:24,111 --> 00:02:26,447 ten months or better that I just didn't come in here, 58 00:02:26,480 --> 00:02:28,449 when I did start coming back in here, 59 00:02:28,482 --> 00:02:30,951 checking on the business, I was very disappointed. 60 00:02:30,984 --> 00:02:32,620 Nothing was done here. 61 00:02:32,653 --> 00:02:34,454 This was empty. This was empty. This was empty. 62 00:02:41,628 --> 00:02:43,497 Male narrator: With Rebecca's retirement on hold, 63 00:02:43,530 --> 00:02:46,634 she attempts to regain control of Uncle Albert's. 64 00:02:46,667 --> 00:02:49,803 Her husband's dismissive behavior poses a challenge. 65 00:02:49,836 --> 00:02:53,140 This is boss' drink called Strong Island Iced Tea. 66 00:02:53,173 --> 00:02:55,876 Les's nickname is Long Island Les. 67 00:02:55,909 --> 00:02:58,913 He has to have two or three Long Islands when he comes. 68 00:02:58,946 --> 00:03:00,681 That can be a problem sometimes. 69 00:03:00,714 --> 00:03:01,949 That kinda takes his mind 70 00:03:01,982 --> 00:03:03,951 away from responsibilities. 71 00:03:03,984 --> 00:03:05,920 Male narrator: Now Uncle Albert's is losing 72 00:03:05,953 --> 00:03:10,057 $3000 a month and only months from closing its doors. 73 00:03:10,090 --> 00:03:12,726 We have taken over $120,000 74 00:03:12,759 --> 00:03:15,562 out of our personal savings to keep the bar going. 75 00:03:15,595 --> 00:03:17,831 And I don't see a light at the end of the tunnel. 76 00:03:17,864 --> 00:03:19,233 When we pull some money aside 77 00:03:19,266 --> 00:03:20,935 and maybe if we pull that money aside... 78 00:03:20,968 --> 00:03:22,937 More money, take more money out of our savings... 79 00:03:22,970 --> 00:03:24,271 and pay a manager-- 80 00:03:24,304 --> 00:03:25,673 put it into this place, 81 00:03:25,706 --> 00:03:27,107 that's been losing money... 82 00:03:27,140 --> 00:03:28,909 We're both frustrated. 83 00:03:28,942 --> 00:03:32,947 We argue about staff, we argue about money. 84 00:03:32,980 --> 00:03:34,281 Les: What am I supposed to do? 85 00:03:34,314 --> 00:03:36,650 You just do you. 86 00:03:36,683 --> 00:03:40,254 Rebecca has a tendency to wanna talk about staff and kitchen 87 00:03:40,287 --> 00:03:45,025 and things that she's upset about that are going on here. 88 00:03:45,058 --> 00:03:47,628 But I don't wanna hear it. I really don't. 89 00:03:47,661 --> 00:03:49,029 Male narrator: In hopes of saving both their 90 00:03:49,062 --> 00:03:50,898 bar and their relationship, 91 00:03:50,931 --> 00:03:53,701 Les and Rebecca have agreed to pull back the doors, 92 00:03:53,734 --> 00:03:57,504 bust open the books and make a call for help to "Bar Rescue." 93 00:03:57,537 --> 00:03:58,939 I'm giving up my retirement. 94 00:03:58,972 --> 00:04:02,142 I'm taking away time for my grandchildren. 95 00:04:02,175 --> 00:04:03,944 We need a kick in the butt. 96 00:04:06,546 --> 00:04:08,148 [glass shatters] 97 00:04:10,751 --> 00:04:13,086 [upbeat music] 98 00:04:17,324 --> 00:04:20,861 For this rescue I've asked one of my long time experts, 99 00:04:20,894 --> 00:04:23,731 Phil Wills and my long time friend 100 00:04:23,764 --> 00:04:26,033 Danny Trejo to rescue this bar. 101 00:04:26,066 --> 00:04:28,769 Between the two of them, there isn't a single aspect 102 00:04:28,802 --> 00:04:31,205 of this rescue they can't tackle. 103 00:04:31,238 --> 00:04:32,773 [Phil exhales] Good to see you, Danny. 104 00:04:32,806 --> 00:04:34,074 -Si. -Yeah. 105 00:04:34,107 --> 00:04:36,877 Danny is not only a wildly popular actor, 106 00:04:36,910 --> 00:04:39,746 he's also an extremely successful restauranteur. 107 00:04:41,214 --> 00:04:43,951 Danny is no doubt an intimidating force, 108 00:04:43,984 --> 00:04:46,186 but he's also hell bent on creating 109 00:04:46,219 --> 00:04:48,255 second chances to those in need. 110 00:04:48,288 --> 00:04:50,057 U-Uncle Albert's? 111 00:04:50,090 --> 00:04:52,059 It kind of sounds like a cartoon show. 112 00:04:52,092 --> 00:04:55,029 Hey kids, it's Uncle Albert. 113 00:04:55,062 --> 00:04:56,363 [Phil laughs] Yeah. 114 00:04:56,396 --> 00:04:58,198 It doesn't say bar, doesn't say pub. 115 00:04:58,231 --> 00:05:00,668 There is no identity to it at all. 116 00:05:00,701 --> 00:05:02,169 Male narrator: For the kitchen, Jon brings in 117 00:05:02,202 --> 00:05:03,971 Chef Tatiana Rosana. 118 00:05:04,004 --> 00:05:06,740 With over a decade of experience in fine dining, 119 00:05:06,773 --> 00:05:08,909 Chef Rosana is fluent at many different 120 00:05:08,942 --> 00:05:10,911 international cuisine styles. 121 00:05:10,944 --> 00:05:13,847 She's a cooking competition winner, and her experience 122 00:05:13,880 --> 00:05:16,784 making flavorful dishes out of uncommon ingredients 123 00:05:16,817 --> 00:05:19,086 makes her the perfect expert for creating 124 00:05:19,119 --> 00:05:20,820 food programs from scratch. 125 00:05:22,322 --> 00:05:23,991 Ha-have you have you went forward with the testing 126 00:05:24,024 --> 00:05:25,960 and you just got the car work charged? 127 00:05:25,993 --> 00:05:28,095 - But it's ready to be tested. - Okay. 128 00:05:28,128 --> 00:05:31,665 So that's Les right there. He's the owner of this place. 129 00:05:31,698 --> 00:05:33,867 Tatiana: The one who's drinking and eating right now 130 00:05:33,900 --> 00:05:34,935 and not managing? 131 00:05:34,968 --> 00:05:35,970 Phil: Yeah. Tatiana: Okay. 132 00:05:36,003 --> 00:05:37,071 Phil: He owns, like, an exotic 133 00:05:37,104 --> 00:05:38,639 car company, but he doesn't know 134 00:05:38,672 --> 00:05:41,208 anything about the bar or food or beverage. 135 00:05:41,241 --> 00:05:42,243 I mean, he knows how to drink a Long Island, 136 00:05:42,276 --> 00:05:43,777 that's for sure. Right? 137 00:05:43,810 --> 00:05:45,379 - Yeah, absolutely. - Long Island Les. 138 00:05:45,412 --> 00:05:48,249 They're about a $123,000 in debt right now. 139 00:05:48,282 --> 00:05:49,850 Yeah. That's a big chunk of change. 140 00:05:49,883 --> 00:05:51,318 Phil: Yeah. - Love you, Les. 141 00:05:51,351 --> 00:05:53,954 - Love you too, man. Danny: He just took a shot. 142 00:05:53,987 --> 00:05:57,258 You know, at Trejo’s Tacos, nobody drinks on the job. 143 00:05:57,291 --> 00:05:59,260 Nobody, it's that simple. You'd be fired. 144 00:05:59,293 --> 00:06:01,195 That's why you guys are successful. 145 00:06:01,228 --> 00:06:03,731 - And that's why he is not. Danny: Yeah. 146 00:06:03,764 --> 00:06:05,899 - Wings coming along okay, Jr.? Junior: Huh? 147 00:06:05,932 --> 00:06:08,002 - Naked Wings? Junior: Not quite ready yet. 148 00:06:08,035 --> 00:06:10,304 Right over here is Les's wife. That's Rebecca. 149 00:06:10,337 --> 00:06:11,906 Remember, they're a little small, so some of them 150 00:06:11,939 --> 00:06:13,707 would be done before the others. 151 00:06:13,740 --> 00:06:15,342 So the good thing is Rebecca does have 152 00:06:15,375 --> 00:06:17,344 experience in bars and restaurants, 153 00:06:17,377 --> 00:06:20,814 but she doesn't wanna do any of this. I mean, she's retired. 154 00:06:20,847 --> 00:06:23,384 She wants to spend time with her family, but she's here 155 00:06:23,417 --> 00:06:26,353 constantly because they're losing so much money. 156 00:06:26,386 --> 00:06:29,223 - Yeah. - So catch up on some goodies. 157 00:06:29,256 --> 00:06:30,724 Phil: That's Raiel. 158 00:06:30,757 --> 00:06:32,326 - Now, he's the manager here. - Okay. 159 00:06:32,359 --> 00:06:34,461 Phil: He doesn't have a lot of manager experience. 160 00:06:34,494 --> 00:06:37,031 I think he's been a manager for maybe a month. 161 00:06:37,064 --> 00:06:38,232 He used to be a cook, though. 162 00:06:38,265 --> 00:06:40,334 - Okay. - 8:00 this morning? 163 00:06:40,367 --> 00:06:41,702 Phil: Right here is Elisa. 164 00:06:41,735 --> 00:06:43,070 She's one of the bartenders. 165 00:06:43,103 --> 00:06:45,940 Want more? Alright, I got it. 166 00:06:45,973 --> 00:06:48,008 And that's Keesa. She's a bartender. 167 00:06:48,041 --> 00:06:51,812 Phil: And then right here is Junior. He's the cook. 168 00:06:51,845 --> 00:06:53,747 So for recon tonight, Jon brought in 169 00:06:53,780 --> 00:06:56,784 Claire Goodman and Sherrie Handrinos. 170 00:06:56,817 --> 00:06:58,986 Now, Claire, she is the senior reporter 171 00:06:59,019 --> 00:07:00,921 for the Houston Chronicle. 172 00:07:00,954 --> 00:07:02,122 And Sherrie, she's the owner 173 00:07:02,155 --> 00:07:04,224 of Boost One Marketing and PR. 174 00:07:04,257 --> 00:07:05,426 And this is what they do. 175 00:07:05,459 --> 00:07:06,493 They report on brand new 176 00:07:06,526 --> 00:07:07,995 restaurants that are opening. 177 00:07:08,028 --> 00:07:09,530 They promote restaurants that are opening, 178 00:07:09,563 --> 00:07:11,565 and they're the perfect people for this recon. 179 00:07:11,598 --> 00:07:13,233 Keesa: Hi, ladies. - Hi! 180 00:07:13,266 --> 00:07:14,835 - How you doing? Elisa: Welcome in. 181 00:07:14,868 --> 00:07:16,503 And then what are we drinking? 182 00:07:16,536 --> 00:07:18,872 I will do a Long Island iced tea, please. 183 00:07:18,905 --> 00:07:20,140 - Okay. What about you? Sherrie: You have ranch water? 184 00:07:20,173 --> 00:07:21,842 Ranch water? Yeah. 185 00:07:21,875 --> 00:07:23,444 I feel like we should order a couple things and share. 186 00:07:23,477 --> 00:07:25,813 Sherrie: Okay. Philly cheese fries, chicken tender sandwich. 187 00:07:25,846 --> 00:07:27,815 Yes. And I'll do the, uh, Uncle AL's burger. 188 00:07:27,848 --> 00:07:29,483 So the way she's pouring from that bottle, 189 00:07:29,516 --> 00:07:32,086 I feel like doesn't give her a whole lot of control. 190 00:07:32,119 --> 00:07:33,520 There's no way that drink is balanced. 191 00:07:33,553 --> 00:07:34,922 No way. 192 00:07:34,955 --> 00:07:37,290 [tense music] 193 00:07:39,993 --> 00:07:40,961 Wow. 194 00:07:42,462 --> 00:07:44,231 That was wow. But it wasn't a good wow. 195 00:07:44,264 --> 00:07:46,834 - It's, uh...strong. - It's, uh, interesting. 196 00:07:46,867 --> 00:07:48,202 Sherrie: It's just strong. Claire: Yeah. 197 00:07:48,235 --> 00:07:49,503 - You wanna try? - No. 198 00:07:49,536 --> 00:07:51,872 [dramatic music] 199 00:07:51,905 --> 00:07:54,008 This looks like maybe a chicken sandwich, 200 00:07:54,041 --> 00:07:56,443 but I don't see any salt or pepper on that. 201 00:07:56,476 --> 00:07:58,312 The grill is disgusting. 202 00:07:58,345 --> 00:07:59,947 If I walked into the kitchen 203 00:07:59,980 --> 00:08:02,182 and the grill was like that, I would go nuts. 204 00:08:02,215 --> 00:08:03,550 Phil: Yeah, you got to have standards 205 00:08:03,583 --> 00:08:05,352 and you have to have systems in place. 206 00:08:05,385 --> 00:08:07,388 So they should be cleaning that grill every single night. 207 00:08:07,421 --> 00:08:09,123 Tatiana: Absolutely. Danny: Of course. Look at that. 208 00:08:09,156 --> 00:08:11,125 Tatiana: It's sticking because it's dirty. 209 00:08:11,158 --> 00:08:13,260 And now they're throwing something in the microwave? 210 00:08:13,293 --> 00:08:16,563 Ugh. So they're microwaving their chili and their cheese. 211 00:08:16,596 --> 00:08:19,466 Tatiana: Oh, come on. Disgusting. 212 00:08:19,499 --> 00:08:21,268 Chili cheese fries. 213 00:08:21,301 --> 00:08:22,536 I'm going to start with the squishy one. 214 00:08:22,569 --> 00:08:24,972 Fries should be crispy, not squishy. 215 00:08:25,005 --> 00:08:26,373 [tense music] 216 00:08:26,406 --> 00:08:28,142 I don't think, I mean... 217 00:08:28,175 --> 00:08:29,343 - Nope. - No. 218 00:08:29,376 --> 00:08:31,045 - No. - Didn't like the fries? 219 00:08:31,078 --> 00:08:32,479 Sherrie: No, I don't think I like the chili. 220 00:08:32,512 --> 00:08:34,248 And then they, they look a little soggy, too. 221 00:08:34,281 --> 00:08:35,282 Yeah! 222 00:08:35,315 --> 00:08:36,317 We have these things called 223 00:08:36,350 --> 00:08:37,952 tater kegs, they're, it's like 224 00:08:37,985 --> 00:08:40,020 a large, um, tater top, 225 00:08:40,053 --> 00:08:41,989 but inside of it has bacon and cheese. 226 00:08:42,022 --> 00:08:43,457 You want to try the kegs instead of these? 227 00:08:43,490 --> 00:08:45,125 - Okay, let me do that. Claire: Okay. Yeah. 228 00:08:45,158 --> 00:08:47,027 Phil: See, Rebecca's doing a good job. 229 00:08:47,060 --> 00:08:48,529 She's seeing that there's an issue, there's a problem, 230 00:08:48,562 --> 00:08:50,030 she's checking on her guest. 231 00:08:50,063 --> 00:08:51,231 - Yeah. - What is Les doing? 232 00:08:51,264 --> 00:08:52,566 Danny: He wants to party. 233 00:08:52,599 --> 00:08:54,568 He wants to hang out with his pals and drink. 234 00:08:54,601 --> 00:08:57,471 The fries were not good. Too soggy. 235 00:08:57,504 --> 00:09:00,274 I want you to make an order of kegs. Okay? 236 00:09:00,307 --> 00:09:02,610 Make sure you cook them through. I wanna, make them pretty. 237 00:09:02,643 --> 00:09:04,578 Phil: If I was Rebecca, I'd be pissed off. 238 00:09:04,611 --> 00:09:06,513 You know, it would really piss me off to have 239 00:09:06,546 --> 00:09:08,682 have my partner just sitting there. 240 00:09:08,715 --> 00:09:10,517 Sherrie: Thank you. Keesa: You're welcome. 241 00:09:10,550 --> 00:09:12,586 Phil: Okay, here comes their food. Let's see how this goes. 242 00:09:12,619 --> 00:09:14,521 Sherrie: Look how much mayo is on here. 243 00:09:14,554 --> 00:09:16,423 Phil: Gosh, look at all that mayonnaise. 244 00:09:16,456 --> 00:09:18,525 They use all that mayonnaise to-to cover up 245 00:09:18,558 --> 00:09:20,661 that the chicken has no flavor to it, right? 246 00:09:20,694 --> 00:09:22,563 This is just grilled chicken. It's nothing like, special. 247 00:09:22,596 --> 00:09:23,964 Tatiana: They are not happy. 248 00:09:23,997 --> 00:09:25,232 This is why this bar 249 00:09:25,265 --> 00:09:26,667 is losing so much money. 250 00:09:26,700 --> 00:09:29,570 - Absolutely. All: Cheers! Whoo! 251 00:09:29,603 --> 00:09:31,405 - And there's the other reason. Tatiana: Yep. 252 00:09:31,438 --> 00:09:32,907 Tater tot kegs. 253 00:09:32,940 --> 00:09:34,275 Claire: Oh, these are the kegs. Cool. 254 00:09:34,308 --> 00:09:36,010 Sherry: Okay, let's try. Claire: Thank you. 255 00:09:36,043 --> 00:09:38,379 It looks good. It does. 256 00:09:38,412 --> 00:09:40,147 [tense music] 257 00:09:40,180 --> 00:09:42,349 - It's so cold. - Uh-uh. 258 00:09:42,382 --> 00:09:44,218 - Stop it. - Think they're frozen. 259 00:09:44,251 --> 00:09:46,220 This was supposed to be the recovery? 260 00:09:46,253 --> 00:09:48,122 - I think this is worse. - Right. Yes. 261 00:09:48,155 --> 00:09:51,125 - Still frozen in the middle. - I'm so sorry. 262 00:09:51,158 --> 00:09:52,626 Phil: So the cooks don't know what they're doing. 263 00:09:52,659 --> 00:09:54,528 Bartenders can't make a drink. 264 00:09:54,561 --> 00:09:56,130 The manager doesn't know what he's doing. 265 00:09:56,163 --> 00:09:58,198 Rebecca's running around trying to operate 266 00:09:58,231 --> 00:10:00,668 and manage and train while she's on the fly. 267 00:10:00,701 --> 00:10:03,270 Meanwhile, Les, he doesn't give two shits about it 268 00:10:03,303 --> 00:10:05,973 because he's just sitting there hanging out, having a good time. 269 00:10:06,006 --> 00:10:07,575 I'll tell you what, I've seen enough. 270 00:10:07,608 --> 00:10:09,009 I think it's time for us to go in there right now. 271 00:10:09,042 --> 00:10:10,544 - Yeah - Danny, what do you say? 272 00:10:10,577 --> 00:10:12,212 - Let's go and kick some ass. - Let's do it. 273 00:10:12,245 --> 00:10:13,447 - Go get 'em, guys. - Got it. 274 00:10:13,480 --> 00:10:16,283 [upbeat music] 275 00:10:16,316 --> 00:10:18,385 We are bombing out with you guys, aren't we? 276 00:10:20,587 --> 00:10:22,489 Phil: Hi. How you doing? - Oh, I'm good. I'm Rebecca. 277 00:10:22,522 --> 00:10:24,091 Rebecca, how you doing? I'm Phil Will. 278 00:10:24,124 --> 00:10:25,659 Rebecca: Hi, Phil. Phil: This is Danny Trejo. 279 00:10:25,692 --> 00:10:27,661 Rebecca: Hi. How are you? -Jon Taffer had us come in here. 280 00:10:27,694 --> 00:10:30,030 We wanted to check out what you guys have going on. 281 00:10:30,063 --> 00:10:31,198 Rebecca: Okay. - Alright? 282 00:10:31,231 --> 00:10:32,967 You girls are here for these guys? 283 00:10:33,000 --> 00:10:34,301 We bombed out. [laughter] 284 00:10:34,334 --> 00:10:36,003 - We did. I felt so bad. - Well... 285 00:10:36,036 --> 00:10:37,671 Yeah. When we saw you, you were the only one working. 286 00:10:37,704 --> 00:10:39,340 - Yeah. - Oh. 287 00:10:39,373 --> 00:10:40,941 And you have a lot of experience in the business, right? 288 00:10:40,974 --> 00:10:42,109 - I do. - Yeah. How long? 289 00:10:42,142 --> 00:10:43,210 Probably 16-17 years. 290 00:10:43,243 --> 00:10:45,012 I wanna take a look in your bar. 291 00:10:45,045 --> 00:10:46,447 Let's take-let's take a walk and look in your bar. 292 00:10:46,480 --> 00:10:49,250 Les, this shit's going on right there. 293 00:10:49,283 --> 00:10:50,684 Are they being nice to Becca? 294 00:10:50,717 --> 00:10:52,419 - They make drinks here, right? - Yep. 295 00:10:52,452 --> 00:10:55,256 And then everything dips down into the ice. 296 00:10:55,289 --> 00:10:57,157 And is that something that you want your guest drinking? 297 00:10:57,190 --> 00:10:59,593 - No, no, no. - Oh, my God. 298 00:10:59,626 --> 00:11:01,462 Rebecca: And that's what I said. I'm not proud of it. 299 00:11:01,495 --> 00:11:03,264 Do you guys have cleaning systems in place 300 00:11:03,297 --> 00:11:04,632 to maintain the cleanliness of the bar? 301 00:11:04,665 --> 00:11:05,733 Rebecca: Yes, we do. Phil: You do? 302 00:11:05,766 --> 00:11:07,034 Rebecca: But it doesn't get-- 303 00:11:07,067 --> 00:11:08,068 You have systems in place 304 00:11:08,101 --> 00:11:09,503 and your system's in place-- 305 00:11:09,536 --> 00:11:11,238 No, no, no. I'm saying it's not done well. 306 00:11:11,271 --> 00:11:13,073 - It's not. It's not at all. No. - No. I get it. 307 00:11:13,106 --> 00:11:15,142 You know what? There's no reason to yell at her. 308 00:11:15,175 --> 00:11:16,610 You want to yell at somebody, yell at me. 309 00:11:16,643 --> 00:11:18,345 No, no, no, no. Nobody's yelling. 310 00:11:18,378 --> 00:11:20,414 - Don't attack her, please. Rebecca: No, baby, stop. 311 00:11:20,447 --> 00:11:22,483 Whoa, whoa, whoa, whoa, whoa. Time out. Time out. 312 00:11:22,516 --> 00:11:24,084 Les: Okay. - My name is Phil. 313 00:11:24,117 --> 00:11:25,319 - My name is Les. Phil: Okay. 314 00:11:25,352 --> 00:11:27,154 Phil: So-- - I don't know you. 315 00:11:27,187 --> 00:11:29,556 You come in my bar and start yelling at my wife. 316 00:11:29,589 --> 00:11:31,592 You're the one they call, they call Long Island Les. 317 00:11:31,625 --> 00:11:33,494 - 'Cause all you do is drink. - There you go. Yell at me. 318 00:11:33,527 --> 00:11:35,029 - Okay. - Don't yell at her. 319 00:11:35,062 --> 00:11:36,630 She even said, "he's not yelling." 320 00:11:36,663 --> 00:11:39,667 We were having a thoughtful, professional conversation. 321 00:11:39,700 --> 00:11:41,435 This is what professionals do 322 00:11:41,468 --> 00:11:43,304 when they're passionate about a business. 323 00:11:43,337 --> 00:11:44,705 - They have conversation-- - Yell at each other? 324 00:11:44,738 --> 00:11:46,574 We... Were we yelling? 325 00:11:46,607 --> 00:11:48,409 Were we yelling? This is yelling. 326 00:11:48,442 --> 00:11:50,411 - This is me yelling. - I can yell too. 327 00:11:50,444 --> 00:11:52,079 - Good. - We can all [bleep]. 328 00:11:52,112 --> 00:11:54,248 - Show some passion. - Do not disrespect my wife. 329 00:11:54,281 --> 00:11:56,417 - I wasn't disrespecting-- - Yes, you did! 330 00:11:56,450 --> 00:11:57,985 Who the [bleep] do you think you are? 331 00:11:58,018 --> 00:11:59,019 The owner. 332 00:11:59,052 --> 00:12:00,187 You're the owner who's now over 333 00:12:00,220 --> 00:12:01,522 a $123,000. 334 00:12:01,555 --> 00:12:03,324 - Yes, sir. - Oh, and you're proud of that? 335 00:12:03,357 --> 00:12:07,061 - No, I am not. Maybe I do. - Okay, so maybe you need this. 336 00:12:07,094 --> 00:12:08,662 Maybe you need professionals to come in here 337 00:12:08,695 --> 00:12:10,664 and kick your ass and do something right. 338 00:12:10,697 --> 00:12:13,467 - But be respectful of her. - I am respectful of everyone-- 339 00:12:13,500 --> 00:12:15,202 - I didn't hear respect. - You didn't hear respect? 340 00:12:15,235 --> 00:12:17,371 You had your face at a [bleep] Long Island Iced tea 341 00:12:17,404 --> 00:12:20,374 you couldn't hear anything. 342 00:12:20,407 --> 00:12:24,144 This young lady who we're having a professional conversation... 343 00:12:24,177 --> 00:12:25,512 I would love to help her. 344 00:12:25,545 --> 00:12:26,647 - Help her then. - You... 345 00:12:26,680 --> 00:12:28,282 I do not wanna help you. 346 00:12:28,315 --> 00:12:30,050 Alright, fine. Help her. 347 00:12:30,083 --> 00:12:31,352 But be respectful. 348 00:12:31,385 --> 00:12:33,053 - Listen, stop. - There you go. 349 00:12:33,086 --> 00:12:35,289 With that respect, you're not being respectful! 350 00:12:35,322 --> 00:12:37,591 - Do you have a wife? -You don't know what's going on. 351 00:12:37,624 --> 00:12:39,159 - Do you have a wife? - I have a wife, I have a child. 352 00:12:39,192 --> 00:12:40,394 - I have a family. - Les... 353 00:12:40,427 --> 00:12:41,428 You let somebody talk to her that way. 354 00:12:41,461 --> 00:12:42,529 Phil: Absolutely not. 355 00:12:42,562 --> 00:12:44,365 Because I wasn't yelling at her. 356 00:12:44,398 --> 00:12:45,566 - Stop. - Get it in your [bleep] head 357 00:12:45,599 --> 00:12:47,368 Why could I hear you from over here? 358 00:12:47,401 --> 00:12:50,670 Hey, she's trying to tell you to shut up! 359 00:12:54,675 --> 00:12:56,143 [glass shatters] 360 00:12:56,176 --> 00:12:59,813 Hey, she's trying to tell you to shut up! 361 00:12:59,846 --> 00:13:01,048 [tense music] 362 00:13:01,081 --> 00:13:03,050 Now go sit down and let us finish 363 00:13:03,083 --> 00:13:04,919 talkin' to the reasonable one. 364 00:13:04,952 --> 00:13:07,788 Danny: Shut! Shut! - Please be respectful to her. 365 00:13:07,821 --> 00:13:09,056 Get your ass over there and sit down. 366 00:13:09,089 --> 00:13:10,056 Fine, okay. 367 00:13:11,658 --> 00:13:13,660 [indistinct chatter] 368 00:13:15,429 --> 00:13:17,264 - I apologize, okay? Rebecca: I'm sorry. 369 00:13:17,297 --> 00:13:19,900 I respect you because you've been running around here busting 370 00:13:19,933 --> 00:13:21,335 your ass working trying to make things right 371 00:13:21,368 --> 00:13:23,370 and do things correctly. This is what's gonna happen. 372 00:13:23,403 --> 00:13:26,206 You come over here with me right now. Do you want our help? 373 00:13:26,239 --> 00:13:27,908 You wouldn't be here if I didn't need it. 374 00:13:27,941 --> 00:13:29,209 This is what's gonna happen. 375 00:13:29,242 --> 00:13:32,112 - This is no more. Okay? - Yeah. 376 00:13:32,145 --> 00:13:36,050 No more, because this, Les, $123,000. 377 00:13:36,083 --> 00:13:39,720 This is where all of your money is going because you can't make 378 00:13:39,753 --> 00:13:42,355 rational decisions on anything that you do. 379 00:13:43,790 --> 00:13:45,659 It is all my fault. 380 00:13:45,692 --> 00:13:47,661 - You're being a dick! - I am being a dick. 381 00:13:47,694 --> 00:13:49,363 You hear that? You're being a damn dick. 382 00:13:49,396 --> 00:13:51,165 And if you want us to stick around, 383 00:13:51,198 --> 00:13:53,734 if you wanna come out of this debt, if you wanna survive, 384 00:13:53,767 --> 00:13:57,238 you need a humble up right now and listen to the professionals 385 00:13:57,271 --> 00:13:59,773 that are in your bar. You got it? 386 00:13:59,806 --> 00:14:02,943 You got it? I need a yes or no, and that's it. 387 00:14:02,976 --> 00:14:04,878 You say yes, we'll come back tomorrow. 388 00:14:04,911 --> 00:14:07,247 [dramatic music] 389 00:14:08,315 --> 00:14:09,817 Yes, sure. 390 00:14:09,850 --> 00:14:12,353 We're gonna do it for her, okay? 391 00:14:12,386 --> 00:14:14,087 - Please, do. Phil: We're gonna do it for her. 392 00:14:15,856 --> 00:14:17,992 My husband's actually a good man. 393 00:14:18,025 --> 00:14:20,728 That was pretty [bleep], man, geez. 394 00:14:20,761 --> 00:14:23,864 You know, but... you drink so many Long Island teas, 395 00:14:23,897 --> 00:14:25,899 [chuckles] you react differently. 396 00:14:25,932 --> 00:14:28,202 'Becca, I ain't comin' back. Sweetie, I love you. 397 00:14:28,235 --> 00:14:30,004 They'll fix it for you. 398 00:14:30,037 --> 00:14:32,172 Just go home and stop. I don't wanna do this anymore. 399 00:14:36,176 --> 00:14:38,245 [upbeat music] 400 00:14:40,380 --> 00:14:42,316 Rebecca: First of all, there was a lot of drama last night 401 00:14:42,349 --> 00:14:45,352 and that drama carried over into getting personal. 402 00:14:45,385 --> 00:14:47,888 I had to convince Les to come back today. 403 00:14:47,921 --> 00:14:50,691 I had to remind him that this is our responsibility, 404 00:14:50,724 --> 00:14:52,359 not just mine, it's both of ours. 405 00:14:52,392 --> 00:14:54,295 We got a fresh slate right here, 406 00:14:54,328 --> 00:14:55,896 and that's what I'm really excited about. 407 00:14:55,929 --> 00:14:58,198 But I need everybody on board. 408 00:14:58,231 --> 00:15:01,835 What I do need from him is his involvement. 409 00:15:01,868 --> 00:15:04,872 This is not a social club for him, it is a business. 410 00:15:04,905 --> 00:15:06,907 We can really shine, I know we can. 411 00:15:06,940 --> 00:15:07,908 Let's go. 412 00:15:09,977 --> 00:15:12,346 Last night during recon we saw so many things 413 00:15:12,379 --> 00:15:13,948 that were wrong with this bar. 414 00:15:13,981 --> 00:15:15,516 But the one thing that we didn't expect 415 00:15:15,549 --> 00:15:18,285 was how Les was thinkin' that we were disrespecting him 416 00:15:18,318 --> 00:15:19,920 and disrespecting his wife. 417 00:15:19,953 --> 00:15:22,122 Phil: Hey guys. How we doin'? Rebecca: Hey. 418 00:15:22,155 --> 00:15:24,858 You know today we really have to see 419 00:15:24,891 --> 00:15:26,760 how Les is going to walk in, you know? 420 00:15:26,793 --> 00:15:28,963 How, what his attitude's gonna be. 421 00:15:28,996 --> 00:15:31,165 God, I hope it changes because I really think 422 00:15:31,198 --> 00:15:32,967 we could help these people. 423 00:15:33,000 --> 00:15:35,069 Phil: Guys, I know last night was really tough. 424 00:15:35,102 --> 00:15:38,072 John sent us here for a reason. To save your bar. 425 00:15:38,105 --> 00:15:39,506 And if you don't step up to the plate, 426 00:15:39,539 --> 00:15:42,776 and you start to understand why we're here, 427 00:15:42,809 --> 00:15:44,511 we're not gonna be able to do it. 428 00:15:44,544 --> 00:15:47,081 We need to get to know you guys a little bit individually. 429 00:15:47,114 --> 00:15:49,216 So I want to talk to your staff because we didn't get 430 00:15:49,249 --> 00:15:51,018 to talk last night, okay? 431 00:15:51,051 --> 00:15:52,953 - Who are you young man? - I'm Junior. 432 00:15:52,986 --> 00:15:54,121 I'm the cook here. 433 00:15:54,154 --> 00:15:55,155 How long you been working here? 434 00:15:55,188 --> 00:15:56,523 About a month. 435 00:15:56,556 --> 00:15:58,192 And you have prior cookin' experience? 436 00:15:58,225 --> 00:16:00,027 - Yes, I do. - Okay. And how about you? 437 00:16:00,060 --> 00:16:03,163 My name is Elisa. I've been here since October, I'm a bartender. 438 00:16:03,196 --> 00:16:05,099 Phil: Okay, alright. How about you? 439 00:16:05,132 --> 00:16:06,533 I'm Keesa, bartender. 440 00:16:06,566 --> 00:16:08,035 Phil: Hi Keesa. - How are you? 441 00:16:08,068 --> 00:16:09,503 - How long you been here? Keesa: A year. 442 00:16:09,536 --> 00:16:11,171 Phil: How long you've been bartendin'? 443 00:16:11,204 --> 00:16:13,240 - Probably Ten years. - How about you, partner? 444 00:16:13,273 --> 00:16:16,110 Uh, my name is Raiel and [clears throat] I'm the new manager. 445 00:16:16,143 --> 00:16:19,480 Uh, actually, I started as a cook here about 17 years ago. 446 00:16:19,513 --> 00:16:21,415 - And moved up to bartending. - Wow. 447 00:16:21,448 --> 00:16:23,250 They gave me the manager's position after 448 00:16:23,283 --> 00:16:25,119 a very long time and I'm here to help out. 449 00:16:25,152 --> 00:16:27,554 You'd jump in to help out if things get too heavy? 450 00:16:27,587 --> 00:16:29,523 Raiel: Absolutely. - Yeah. 451 00:16:29,556 --> 00:16:31,125 What do you feel like when Les comes in 452 00:16:31,158 --> 00:16:33,427 and he gets his classic Long Island? 453 00:16:33,460 --> 00:16:35,296 Is it just funny, "Oh, that's just Les being Les. 454 00:16:35,329 --> 00:16:36,897 - That's what he does." - It's Les being Les. 455 00:16:36,930 --> 00:16:38,999 Yeah. We don't think like otherwise of it. 456 00:16:39,032 --> 00:16:40,034 Keesa: Yeah. - Okay. 457 00:16:40,067 --> 00:16:41,068 It's not like I'm sittin' around 458 00:16:41,101 --> 00:16:42,469 here drinking all day. 459 00:16:42,502 --> 00:16:46,140 You know, I work all day like most people. 460 00:16:46,173 --> 00:16:48,475 I Like to go out and relax just a little bit. 461 00:16:48,508 --> 00:16:50,811 Anything you drink today? 462 00:16:50,844 --> 00:16:53,013 - No. - You sure? 463 00:16:53,046 --> 00:16:54,081 - Positive. Phil: Okay. 464 00:16:54,114 --> 00:16:55,382 Have you a commitment to not 465 00:16:55,415 --> 00:16:56,550 drinking while we're here this week? 466 00:16:56,583 --> 00:16:58,052 Sure. It's not a problem. 467 00:16:58,085 --> 00:16:59,820 Okay. Alright. 468 00:16:59,853 --> 00:17:02,056 Let's talk about last night, how do you feel about it? 469 00:17:02,089 --> 00:17:04,658 I didn't appreciate the way my wife was treated. 470 00:17:04,691 --> 00:17:08,896 I'm not accustomed to people raising their voice to her. 471 00:17:08,929 --> 00:17:12,199 Uh, it's not something that I allow to go on. 472 00:17:12,232 --> 00:17:14,335 Let me ask you this, who raised their voice to your wife? 473 00:17:14,368 --> 00:17:15,970 Les: You did. - Who? 474 00:17:16,003 --> 00:17:18,572 Rebecca did anybody raise their voice to you? 475 00:17:18,605 --> 00:17:20,374 I think that we were havin' a conversation 476 00:17:20,407 --> 00:17:22,476 you asked me the same question twice 477 00:17:22,509 --> 00:17:25,246 and, in yes, a little bit tone went higher 478 00:17:25,279 --> 00:17:29,116 but you were asking a question that needed to be asked. 479 00:17:29,149 --> 00:17:31,985 Do you understand that we have four days to come in here... 480 00:17:33,086 --> 00:17:35,489 and make a difference, okay? 481 00:17:35,522 --> 00:17:38,459 So if I walk in and I glad hand your wife, 482 00:17:38,492 --> 00:17:40,160 we're not gonna get through. 483 00:17:40,193 --> 00:17:43,330 At no point did we disrespect your wife. 484 00:17:43,363 --> 00:17:44,598 That's your opinion. 485 00:17:44,631 --> 00:17:46,567 I don't think you understand 486 00:17:46,600 --> 00:17:48,535 what disrespect is. 487 00:17:48,568 --> 00:17:50,604 I've seen her work from the time 488 00:17:50,637 --> 00:17:53,007 I walked in here to the time we left. 489 00:17:53,040 --> 00:17:55,209 I've seen you sittin' at a table 490 00:17:55,242 --> 00:17:57,844 drinking the profits. That's disrespect. 491 00:17:59,579 --> 00:18:02,683 How much money do you have sunk into this place, Les? 492 00:18:02,716 --> 00:18:06,687 Well, I mean, since 2020 about $120,000. 493 00:18:06,720 --> 00:18:08,322 - In debt. - Yes. 494 00:18:08,355 --> 00:18:09,957 How many more months do you think you guys have 495 00:18:09,990 --> 00:18:12,126 to operate before you close the doors for good? 496 00:18:12,159 --> 00:18:14,328 At it's pace, you know, 497 00:18:14,361 --> 00:18:16,563 I'm gonna be done in six months. 498 00:18:16,596 --> 00:18:19,500 [tense music] 499 00:18:19,533 --> 00:18:21,268 You know, one thing that we did is we called up 500 00:18:21,301 --> 00:18:23,137 our buddies at Partender to come in and check 501 00:18:23,170 --> 00:18:24,538 your pours and check your Liquor and see 502 00:18:24,571 --> 00:18:26,006 where you guys are losin' money. 503 00:18:26,039 --> 00:18:27,641 This is what we found. 504 00:18:27,674 --> 00:18:31,478 Over the weekend you poured $7,700 worth of booze. 505 00:18:31,511 --> 00:18:36,483 Into the register was only $6,300 put into the register. 506 00:18:36,516 --> 00:18:41,121 So that means over this weekend you lost $1,400 507 00:18:41,154 --> 00:18:43,324 from the money you should have made from the amount 508 00:18:43,357 --> 00:18:46,393 of alcohol that was being poured. Now check this out. 509 00:18:46,426 --> 00:18:50,431 In one month you're losing almost $12,000 in overpour, 510 00:18:50,464 --> 00:18:56,537 in one year, it's a $1,40,000 in overpouring. 511 00:18:56,570 --> 00:19:00,541 - Now you are how much in debt? - A $120,000. 512 00:19:00,574 --> 00:19:03,143 And you're losin' a $1,40,000 513 00:19:03,176 --> 00:19:06,146 just from stuff not bein' rung up or overpouring. 514 00:19:06,179 --> 00:19:07,781 And the prime example last night 515 00:19:07,814 --> 00:19:10,384 was the ladies that came in and they got strong drinks. 516 00:19:10,417 --> 00:19:13,120 We can't go anywhere and do anything 517 00:19:13,153 --> 00:19:15,456 if you think that we are gonna disrespect you 518 00:19:15,489 --> 00:19:18,692 every single time we raise our voice or we make a point. 519 00:19:18,725 --> 00:19:22,730 We need respect from you because we respect your wife already. 520 00:19:22,763 --> 00:19:25,065 [scoffs] We don't respect you right now. 521 00:19:25,098 --> 00:19:26,667 Not the way you treated us last night. 522 00:19:26,700 --> 00:19:29,069 If we can move forward... 523 00:19:31,305 --> 00:19:33,506 we need an apology from you. 524 00:19:35,142 --> 00:19:37,611 Okay, I'm sorry guys. How about that? 525 00:19:37,644 --> 00:19:39,446 Not how about that? How about you? 526 00:19:39,479 --> 00:19:41,482 If you don't believe that, that's fine, too. 527 00:19:41,515 --> 00:19:44,351 Look at yourself. Let's apologize. 528 00:19:44,384 --> 00:19:45,652 Phil: Be sincere about it. 529 00:19:47,654 --> 00:19:50,791 I want you to come out on the other side a better person. 530 00:19:50,824 --> 00:19:52,293 Okay? 531 00:19:52,326 --> 00:19:53,493 Let's apologize. 532 00:19:59,299 --> 00:20:00,967 [shattering] 533 00:20:02,903 --> 00:20:08,075 If we can move forward, we need an apology from you. 534 00:20:08,108 --> 00:20:11,211 Okay. Look at our customers. 535 00:20:11,244 --> 00:20:13,847 - You've got to get... Do this. - Okay. 536 00:20:13,880 --> 00:20:15,149 - Thank you. Thank you. - Alright. 537 00:20:15,182 --> 00:20:17,217 - I'm sorry guys. - We're good? 538 00:20:17,250 --> 00:20:19,086 Les: Yeah. - Can we move forward? 539 00:20:19,119 --> 00:20:20,187 Please, let's do. 540 00:20:20,220 --> 00:20:21,855 - Can we move forward. - Do it! 541 00:20:21,888 --> 00:20:24,291 Rebecca, do you wanna spend 60 hours a week in here? 542 00:20:24,324 --> 00:20:27,695 No, I'm-I'm retired last year I-I really don't wanna do that. 543 00:20:27,728 --> 00:20:29,330 Right. What needs to happen is you need to set 544 00:20:29,363 --> 00:20:31,899 your standards up and set your systems in place and then 545 00:20:31,932 --> 00:20:34,034 you can have Raiel just run it. Raiel, would you like that? 546 00:20:34,067 --> 00:20:35,769 Would you like to have some sort of system in place 547 00:20:35,802 --> 00:20:37,137 that you can just take it and run with it? 548 00:20:37,170 --> 00:20:39,807 - Yeah, absolutely, um... - I'd love that. 549 00:20:39,840 --> 00:20:42,176 I'm still new and training, will take a little bit of time, 550 00:20:42,209 --> 00:20:44,678 but I'm willing to work and work hard. 551 00:20:44,711 --> 00:20:46,647 Yes, we need to tighten up that training. 552 00:20:46,680 --> 00:20:48,582 Now, we're not gonna do it on our own. 553 00:20:48,615 --> 00:20:51,885 I'm gonna bring in my experts right now. Come on in guys. 554 00:20:51,918 --> 00:20:55,256 Michelle, good too see you. Good too see you. 555 00:20:55,289 --> 00:20:57,324 I have two great experts for you guys this week 556 00:20:57,357 --> 00:20:59,193 We have Chef Tatiana Rosana, 557 00:20:59,226 --> 00:21:01,629 and for the bar we have Carlos Ruiz. 558 00:21:01,662 --> 00:21:04,865 Male narrator: For the bar, Jon brings in Carlos Ruiz 559 00:21:04,898 --> 00:21:08,369 a native of Lima, Peru, Carlos is a multi award-winning 560 00:21:08,402 --> 00:21:11,705 mixologist and a hospitality industry consultant. 561 00:21:11,738 --> 00:21:13,874 Carlos has spent nearly two decades 562 00:21:13,907 --> 00:21:16,176 in the New York nightlife scene where he has worked 563 00:21:16,209 --> 00:21:19,713 tirelessly to master his craft and to rise to the top 564 00:21:19,746 --> 00:21:21,749 of the custom cocktail field. 565 00:21:21,782 --> 00:21:23,717 We have a lot of work to do tonight before stress test. 566 00:21:23,750 --> 00:21:25,585 -So let's get to it. Danny: Good. 567 00:21:29,656 --> 00:21:32,025 [upbeat music] 568 00:21:34,194 --> 00:21:36,230 Alright, how's everybody doin'? 569 00:21:36,263 --> 00:21:37,398 - Good. How are you? - Great. 570 00:21:37,431 --> 00:21:38,666 Last night I'd heard that 571 00:21:38,699 --> 00:21:40,167 they were overpouring cocktails. 572 00:21:40,200 --> 00:21:42,770 So there was a lot of waste, a lot of waste. 573 00:21:42,803 --> 00:21:44,872 So that means no money in the pockets. 574 00:21:44,905 --> 00:21:46,607 Show me how to make that Ranch Water. 575 00:21:46,640 --> 00:21:49,009 So for bar training today, I really wanna see 576 00:21:49,042 --> 00:21:52,046 the skill level of these bartenders, so I could assess 577 00:21:52,079 --> 00:21:54,014 what they're really doing behind the bar. 578 00:21:54,047 --> 00:21:56,784 Alright, so your pour was a little bit too strong 579 00:21:56,817 --> 00:21:58,752 and also with the Ranch Water, 580 00:21:58,785 --> 00:22:00,854 it has to be a sparkling mineral water. 581 00:22:00,887 --> 00:22:02,957 Male narrator: While similar, soda water 582 00:22:02,990 --> 00:22:05,793 and sparkling mineral water have a key difference. 583 00:22:05,826 --> 00:22:08,295 Both soda water and sparkling mineral water 584 00:22:08,328 --> 00:22:11,832 are made by infusing still water with carbon dioxide, 585 00:22:11,865 --> 00:22:13,734 which results in bubbles and fizz. 586 00:22:13,767 --> 00:22:16,136 Sparkling mineral water has an additional layer 587 00:22:16,169 --> 00:22:18,105 and includes sodium bicarbonate, 588 00:22:18,138 --> 00:22:20,774 like salt added to food to enhance flavor. 589 00:22:20,807 --> 00:22:23,377 The sodium in sparkling mineral water enhances 590 00:22:23,410 --> 00:22:26,280 the flavors of the spirits within the cocktail. 591 00:22:26,313 --> 00:22:27,948 Alright, so now let me show you how to make 592 00:22:27,981 --> 00:22:29,216 the hibiscus Ranch Water. 593 00:22:29,249 --> 00:22:30,784 So you start off with 594 00:22:30,817 --> 00:22:32,052 Twisted Alchemy lime juice. 595 00:22:32,085 --> 00:22:33,988 We're gonna add a quarter ounce. 596 00:22:34,021 --> 00:22:36,090 We made a hibiscus tea syrup. 597 00:22:36,123 --> 00:22:38,859 We're gonna add one ounce. 598 00:22:38,892 --> 00:22:41,194 And now for your tequila, an ounce and a half. 599 00:22:42,195 --> 00:22:44,898 Now we add the ice. 600 00:22:44,931 --> 00:22:48,969 So the final ingredient is the sparkling mineral water. 601 00:22:49,002 --> 00:22:52,206 And there you have it the hibiscus Ranch Water. 602 00:22:52,239 --> 00:22:53,974 - A lot better than mine is. - Okay. 603 00:22:54,007 --> 00:22:55,843 Elisa: Yeah. I like it 'cause it's like a good balance. 604 00:22:55,876 --> 00:22:58,178 It's like sweet but you get like the tequila as well, so... 605 00:22:58,211 --> 00:23:00,381 - Mm-hmm. - A lot of flavors in that one. 606 00:23:00,414 --> 00:23:02,783 Alright, everybody, there's a lot more training to do 607 00:23:02,816 --> 00:23:05,753 and stress test is comin', so it's gonna be stressful 608 00:23:05,786 --> 00:23:08,155 but make sure to not overpour 609 00:23:08,188 --> 00:23:10,190 and just make eye contact with everybody 610 00:23:10,223 --> 00:23:11,892 and you're gonna have a good time, alright? 611 00:23:15,395 --> 00:23:17,898 - Welcome to kitchen training. - Thank you. 612 00:23:17,931 --> 00:23:21,835 The chicken sandwich we saw last night was a complete disaster. 613 00:23:21,868 --> 00:23:24,171 It wasn't seasoned. It didn't look good. 614 00:23:24,204 --> 00:23:26,373 So the first item we're gonna do today 615 00:23:26,406 --> 00:23:29,476 is a Texas ranch-fried chicken sandwich. 616 00:23:29,509 --> 00:23:32,913 The chicken sandwich that we're giving them, it's fried crispy, 617 00:23:32,946 --> 00:23:35,883 it stays juicy and it really is a quality product. 618 00:23:35,916 --> 00:23:38,352 These are fresh chicken thighs not frozen 619 00:23:38,385 --> 00:23:40,921 and we're gonna do them in a buttermilk brine. 620 00:23:40,954 --> 00:23:43,123 So the buttermilk is seasoned 621 00:23:43,156 --> 00:23:46,226 but not only that, the flour is also seasoned. 622 00:23:46,259 --> 00:23:48,896 We'll take this over to our fryer. 623 00:23:48,929 --> 00:23:52,333 For this dish, we're gonna start with a base of pickles 624 00:23:52,366 --> 00:23:54,435 and then we have some house-made slaw here. 625 00:23:54,468 --> 00:23:56,870 Fried chicken, hot out of the fryer 626 00:23:56,903 --> 00:23:58,839 and then we have ranch seasoning 627 00:23:58,872 --> 00:24:03,577 and that is a Texas ranch fried chicken sandwich. 628 00:24:03,610 --> 00:24:05,279 Rebecca: It's got a lot of flavor in the batter, 629 00:24:05,312 --> 00:24:06,814 which is terrific and, uh, 630 00:24:06,847 --> 00:24:08,115 I'm a big fan of coleslaw. 631 00:24:08,148 --> 00:24:09,850 It's probably three or four steps 632 00:24:09,883 --> 00:24:11,852 above what we were serving. 633 00:24:11,885 --> 00:24:13,921 Tatiana: Alright, tonight is stress test. 634 00:24:13,954 --> 00:24:16,290 There's still a lot of training that needs to happen 635 00:24:16,323 --> 00:24:18,492 in order to get this kitchen where it needs to be. 636 00:24:18,525 --> 00:24:21,128 Les: Um, feel good after today's kitchen training. 637 00:24:21,161 --> 00:24:23,497 The food that she put together, it was exciting. 638 00:24:23,530 --> 00:24:25,933 I think all of us has just not been providing 639 00:24:25,966 --> 00:24:28,002 a good experience for customers. 640 00:24:28,035 --> 00:24:30,271 But, uh, then we've had a lot of training on the new menu. 641 00:24:30,304 --> 00:24:32,339 So I'm feeling better about the way things 642 00:24:32,372 --> 00:24:33,473 are gonna go here tonight. 643 00:24:34,908 --> 00:24:37,244 [upbeat music] 644 00:24:42,149 --> 00:24:44,919 What are your guys's plans tonight as far as your role? 645 00:24:44,952 --> 00:24:47,821 We're gonna try to work on the tables as far as taking orders. 646 00:24:47,854 --> 00:24:50,024 And give 'em to Raiel so he can ring 'em up. 647 00:24:50,057 --> 00:24:54,061 The key is Raiel, 'cause that's your way out really. 648 00:24:54,094 --> 00:24:56,563 Okay, we're leaving. We know everything's okay. 649 00:24:56,596 --> 00:25:01,168 The biggest part for tonight is givin' Raiel direction. 650 00:25:01,201 --> 00:25:02,603 - Not a problem. - Alright guys. 651 00:25:02,636 --> 00:25:04,305 Make sure that your team is ready to go. 652 00:25:04,338 --> 00:25:05,472 - Alright. Good luck. - Alright. Thank you very much. 653 00:25:05,505 --> 00:25:06,874 - Yeah. Rebecca: Okay, guys. 654 00:25:06,907 --> 00:25:08,008 Alright, you guys ready? 655 00:25:10,611 --> 00:25:12,479 - Hi, guys. Hi. - Hi, everybody. 656 00:25:12,512 --> 00:25:13,914 Welcome to Albert's, come on in. 657 00:25:13,947 --> 00:25:16,317 Come on in. Come on in, everybody. 658 00:25:16,350 --> 00:25:18,652 Keesa: Hi, guys. Elisa: Hello. 659 00:25:18,685 --> 00:25:21,055 Keesa: Our menus are right here for today. 660 00:25:21,088 --> 00:25:22,389 And now, what can I get you? 661 00:25:22,422 --> 00:25:24,024 Woman 1: Can I get the hibiscus Ranch Water? 662 00:25:24,057 --> 00:25:25,559 You want the, the ranch one too? 663 00:25:25,592 --> 00:25:28,094 - Okay - Wings and the western burger. 664 00:25:30,230 --> 00:25:32,299 Wings and a chicken sandwich. 665 00:25:32,332 --> 00:25:34,001 Hey, everything needs to come up together. 666 00:25:34,034 --> 00:25:35,903 It needs to come up hot. It needs to come up correctly. 667 00:25:35,936 --> 00:25:36,970 - Okay? Junior: Okay. 668 00:25:38,272 --> 00:25:41,041 Last night this kitchen was a disaster. 669 00:25:41,074 --> 00:25:43,244 Now tonight, sink or swim. 670 00:25:43,277 --> 00:25:46,180 Let's find out whether they can do it or not. 671 00:25:46,213 --> 00:25:47,414 - Three quarters. - What's the count on that? 672 00:25:47,447 --> 00:25:48,616 Three quarters special fruit... 673 00:25:48,649 --> 00:25:50,217 Half an ounce. Half an ounce. 674 00:25:50,250 --> 00:25:51,485 - On passion fruit? - Mm-hmm. 675 00:25:51,518 --> 00:25:53,254 - Okay, do it again. - Thanks. 676 00:25:53,287 --> 00:25:54,521 Carlos: Here. 677 00:25:54,554 --> 00:25:56,190 Hey guys, listen up 678 00:25:56,223 --> 00:25:58,058 all the drinks that we make wrong tonight 679 00:25:58,091 --> 00:26:00,127 we're gonna dump in this bucket, okay? 680 00:26:00,160 --> 00:26:01,395 So if you taste your drink and it doesn't 681 00:26:01,428 --> 00:26:03,430 taste good, you send it right back. 682 00:26:03,463 --> 00:26:05,065 All: Yeah! - That's what I'm talkin' about! 683 00:26:05,098 --> 00:26:06,567 All right, let's go guys! 684 00:26:06,600 --> 00:26:08,569 Pick it up! Pick it up! Pick it up! 685 00:26:08,602 --> 00:26:10,604 Tatiana: You've got a lot of tickets pilin' up on here. 686 00:26:10,637 --> 00:26:12,373 We got to be quicker. What else do you have? 687 00:26:12,406 --> 00:26:15,242 Let's go! Where are your fries? Did you drop 'em? 688 00:26:15,275 --> 00:26:17,244 - No, I have no space in there. Tatiana: Chicken thighs... 689 00:26:17,277 --> 00:26:19,980 Western burger, two orders of wings, right now, coming up. 690 00:26:20,013 --> 00:26:21,081 Tatiana: Let's get this food out! 691 00:26:23,050 --> 00:26:25,119 [indistinct speech] 692 00:26:25,152 --> 00:26:27,621 Carlos: That's an overpour. I can't let this go out. 693 00:26:27,654 --> 00:26:29,023 Bring it back. 694 00:26:29,056 --> 00:26:30,124 Carlos: Yeah. 695 00:26:30,157 --> 00:26:31,458 [groans] 696 00:26:31,491 --> 00:26:33,093 Junior, do you have a burger almost ready 697 00:26:33,126 --> 00:26:34,628 so I can take 'em both at the same time? 698 00:26:34,661 --> 00:26:36,230 Junior: That burgers gone. I'm waiting on the wings. 699 00:26:36,263 --> 00:26:37,564 Raiel: Somebody, ticket. Okay. - Yes. 700 00:26:37,597 --> 00:26:39,667 Um, I'm gonna take one order of wings. 701 00:26:39,700 --> 00:26:42,303 - Okay, I'll take those. - Junior is drowning. 702 00:26:42,336 --> 00:26:44,238 He's about seven or eight tickets behind 703 00:26:44,271 --> 00:26:46,106 hardly any food is left this kitchen. 704 00:26:46,139 --> 00:26:48,108 There is zero communication 705 00:26:48,141 --> 00:26:50,444 between front of house and back of the house. 706 00:26:50,477 --> 00:26:52,212 Rebecca: Where's my two wings? 707 00:26:52,245 --> 00:26:53,948 I-I already sent out two wings. 708 00:26:53,981 --> 00:26:55,616 Rebecca: You did send them out? Junior: Yes. 709 00:26:55,649 --> 00:26:57,952 That's what Raiel just took. 710 00:26:57,985 --> 00:27:00,154 Tatiana: We need organization. 711 00:27:00,187 --> 00:27:02,623 Alright, great. We got some food over here. How's it tasting? 712 00:27:02,656 --> 00:27:04,258 She's not happy with her burger. 713 00:27:04,291 --> 00:27:06,060 - Why? - I said medium. 714 00:27:06,093 --> 00:27:07,628 - That's-that's really rare. - Yeah, this is... 715 00:27:07,661 --> 00:27:09,630 Phil: Look, look at this. 716 00:27:09,663 --> 00:27:11,465 So this is somethin' that we have to return. 717 00:27:11,498 --> 00:27:13,133 - Raiel! - Yeah. 718 00:27:13,166 --> 00:27:15,169 I need some help over here, please. 719 00:27:15,202 --> 00:27:17,071 - What happened, sir? - Check this out? 720 00:27:17,104 --> 00:27:19,340 We ordered this at medium. What does that look like? 721 00:27:19,373 --> 00:27:21,775 It's got to be medium rare. It's probably cooked less. 722 00:27:21,808 --> 00:27:23,644 Won't you see you go back there and handle that, okay? 723 00:27:23,677 --> 00:27:26,480 Yes, sir. I'm sorry 'bout that. Uh, let me... apologize. 724 00:27:26,513 --> 00:27:29,316 That burger for Debbie, it came out, uh, medium rare. 725 00:27:29,349 --> 00:27:31,151 Can I keep 'em longer? Check the burgers. 726 00:27:31,184 --> 00:27:32,386 Check the temperature before you take them 727 00:27:32,419 --> 00:27:34,255 off the grill if you can, Junior. 728 00:27:34,288 --> 00:27:36,323 So let's get that re-fire on the grill 729 00:27:36,356 --> 00:27:39,660 get it out the window, turn this experience around! 730 00:27:39,693 --> 00:27:42,563 [whistling] 731 00:27:42,596 --> 00:27:44,565 Hey, everybody, how many are waitin' 732 00:27:44,598 --> 00:27:46,100 for drinks right now? 733 00:27:46,133 --> 00:27:47,301 - Me! - Everybody. 734 00:27:47,334 --> 00:27:49,270 Too slow, Danny. Too slow. 735 00:27:49,303 --> 00:27:52,373 Danny: They're not doing well. Stress test right now is chaos. 736 00:27:52,406 --> 00:27:54,275 'Cause, you know, they're tryin', so, but... 737 00:27:54,308 --> 00:27:57,111 but they gotta have some kind of system. 738 00:27:57,144 --> 00:27:58,311 Carlos: You're overpourin' again. 739 00:27:59,546 --> 00:28:00,648 Is it too late? 740 00:28:00,681 --> 00:28:03,450 [groaning] 741 00:28:03,483 --> 00:28:06,387 - Come on, man. Fifth time. Raiel: Alright. Okay. So... 742 00:28:06,420 --> 00:28:07,688 - Chicken on this-- - They wanted a burger. 743 00:28:07,721 --> 00:28:09,523 The wings come in here, too? 744 00:28:09,556 --> 00:28:11,458 I got two orders of wings that are waiting at that table. 745 00:28:11,491 --> 00:28:12,693 They already got their burger. 746 00:28:12,726 --> 00:28:14,695 Les: Yeah, well, this is different table. 747 00:28:14,728 --> 00:28:16,363 Wings are gone. Does this mean they're gone? 748 00:28:16,396 --> 00:28:17,631 - Probably so. - Okay. 749 00:28:17,664 --> 00:28:19,266 They need to 'em with 'em. 750 00:28:19,299 --> 00:28:20,868 When you leave tick the tickets... 751 00:28:20,901 --> 00:28:22,603 - They were lying around. - It's not-it's not over yet. 752 00:28:22,636 --> 00:28:24,171 I need the burger for Bonny. 753 00:28:24,204 --> 00:28:25,706 Tatiana: There needs to be some system 754 00:28:25,739 --> 00:28:28,208 what's where and what still needs to be going. 755 00:28:28,241 --> 00:28:30,511 Raiel: The burger is gone. 756 00:28:30,544 --> 00:28:31,812 Rebecca: Here when you're done, okay? 757 00:28:31,845 --> 00:28:34,114 Junior: Uh, the [bleep]! 758 00:28:34,147 --> 00:28:36,617 They are drowning in here right now, Phil. 759 00:28:36,650 --> 00:28:38,452 Phil: There's no way we're gonna get caught up tonight. 760 00:28:38,485 --> 00:28:39,720 - No. - There's no way. 761 00:28:39,753 --> 00:28:41,622 How many managers does it take 762 00:28:41,655 --> 00:28:43,690 to get a burger out the window? 763 00:28:48,662 --> 00:28:50,364 [shattering] 764 00:28:50,397 --> 00:28:52,032 There's no way we're gonna get caught up tonight. 765 00:28:52,065 --> 00:28:53,634 - No. - There's no way. 766 00:28:53,667 --> 00:28:55,469 How many managers does it take 767 00:28:55,502 --> 00:28:57,404 to get a burger out the window? 768 00:28:58,905 --> 00:29:00,741 Phil: This is not gonna work tonight. 769 00:29:00,774 --> 00:29:04,011 Problem is their systems. The systems are non-existent. 770 00:29:04,044 --> 00:29:05,679 Drinks are getting dumped in the bucket 771 00:29:05,712 --> 00:29:07,715 which means we're wasting so much money. 772 00:29:07,748 --> 00:29:09,650 Food's coming out wrong. Food's going back. 773 00:29:09,683 --> 00:29:11,051 I'm a little concerned about Raiel 774 00:29:11,084 --> 00:29:12,486 because he's kind of running around 775 00:29:12,519 --> 00:29:13,988 he doesn't have a game plan tonight. 776 00:29:14,021 --> 00:29:15,656 And in order to be a good manager 777 00:29:15,689 --> 00:29:17,558 you have to have a game plan going into the night 778 00:29:17,591 --> 00:29:19,159 and you have to execute that game plan. 779 00:29:19,192 --> 00:29:20,861 Raiel's not doing that tonight. 780 00:29:20,894 --> 00:29:22,663 - Is that the better sweet? - You're pissing me. 781 00:29:22,696 --> 00:29:24,765 - I hate this job. - Alright, sorry. 782 00:29:24,798 --> 00:29:26,667 But, the staff is trying. 783 00:29:26,700 --> 00:29:28,802 Les actually is stepping up to the plate. 784 00:29:28,835 --> 00:29:31,805 - This one? - Two-two buffalo wings. Yeah. 785 00:29:31,838 --> 00:29:35,376 It's so amazing what he can do when he's not having a drink. 786 00:29:35,409 --> 00:29:36,977 Phil: Look at this. 787 00:29:37,010 --> 00:29:38,846 This is how much we've wasted 788 00:29:38,879 --> 00:29:41,882 in 30 minutes of being open so far, okay? 789 00:29:41,915 --> 00:29:43,918 People waiting for drinks. People waiting for food. 790 00:29:43,951 --> 00:29:46,487 Phil: That's right. Shut it down, we're done. 791 00:29:46,520 --> 00:29:48,022 We're done tonight. We're all done. 792 00:29:48,055 --> 00:29:49,990 - Sorry guys. - Let's get out of here. 793 00:29:50,023 --> 00:29:51,691 We got a lot of work to do. 794 00:29:53,860 --> 00:29:54,828 Overpour. 795 00:29:56,630 --> 00:29:59,166 Seeing the drinks dumped in a bucket was like watching 796 00:29:59,199 --> 00:30:02,069 someone burn my money right here in front of my face. 797 00:30:02,102 --> 00:30:03,603 It didn't feel good. 798 00:30:06,673 --> 00:30:08,776 [instrumental music] 799 00:30:12,846 --> 00:30:14,715 Carlos: Hello, hello. Les: Hello, Carlos. 800 00:30:14,748 --> 00:30:16,550 - How's everybody doing? - Doing good. 801 00:30:16,583 --> 00:30:19,553 Yeah? Alright, so the next cocktail we're gonna be doing 802 00:30:19,586 --> 00:30:20,721 is the spicy pineapple. 803 00:30:20,754 --> 00:30:21,755 Now, this is for your 804 00:30:21,788 --> 00:30:22,990 spicy margarita lovers. 805 00:30:23,023 --> 00:30:24,091 You're gonna have the spiciness 806 00:30:24,124 --> 00:30:25,726 from the jalapeno, but then that 807 00:30:25,759 --> 00:30:27,828 earthy quality from the Lowland tequila. 808 00:30:27,861 --> 00:30:29,797 It's just a delicious cocktail. 809 00:30:29,830 --> 00:30:31,832 So if we can stop that overpouring, 810 00:30:31,865 --> 00:30:33,767 I think this is going to be one of your best sellers. 811 00:30:33,800 --> 00:30:35,436 Spicy pineapple. 812 00:30:35,469 --> 00:30:36,470 In a mixing glass, you're gonna 813 00:30:36,503 --> 00:30:38,138 add two jalapenos. 814 00:30:38,171 --> 00:30:40,007 Adding some cilantro in here. 815 00:30:40,040 --> 00:30:41,842 And now we're going to grab our badass muddler 816 00:30:41,875 --> 00:30:44,912 from Cocktail Kingdom. Two count of simple syrup. 817 00:30:44,945 --> 00:30:48,048 Add two count of Twisted Alchemy lime juice. 818 00:30:48,081 --> 00:30:50,684 A four count of Twisted Alchemy pineapple juice. 819 00:30:50,717 --> 00:30:52,686 Two count of Ancho liqueur. 820 00:30:52,719 --> 00:30:54,688 Six count of a Lowland tequila. 821 00:30:54,721 --> 00:30:56,056 Add ice all the way to the top, 822 00:30:56,089 --> 00:30:57,758 lock it and shake up the cocktail. 823 00:30:57,791 --> 00:30:59,560 [rattling] 824 00:30:59,593 --> 00:31:01,629 So we're using this beautiful agave cup 825 00:31:01,662 --> 00:31:03,230 from Cocktail Kingdom. 826 00:31:03,263 --> 00:31:04,931 [rattles] 827 00:31:08,101 --> 00:31:11,538 For garnish, we have these beautiful pineapples 828 00:31:11,571 --> 00:31:13,641 from Dress The Drink. 829 00:31:13,674 --> 00:31:15,943 And there you have it, spicy pineapple. 830 00:31:15,976 --> 00:31:17,211 Rebecca: Nice. Les: Nice. 831 00:31:17,244 --> 00:31:19,046 Carlos: Alright, here you go. 832 00:31:19,079 --> 00:31:20,714 Raiel: You know, I feel energized. 833 00:31:20,747 --> 00:31:21,782 We never had a drink menu before. 834 00:31:21,815 --> 00:31:23,450 We never had specialty drinks. 835 00:31:23,483 --> 00:31:25,486 And, you know, last night Carlos pointed out 836 00:31:25,519 --> 00:31:27,488 my mistakes, which I need to adjust. 837 00:31:27,521 --> 00:31:30,190 So it's-- it's still a lot to learn, a lot to practice. 838 00:31:30,223 --> 00:31:32,893 Alright, everybody, we still have a lot of training to do, 839 00:31:32,926 --> 00:31:34,762 but I know we're going to do well. Alright? 840 00:31:34,795 --> 00:31:35,863 Carlos: Thank you so much. - Yes. Thank you. 841 00:31:35,896 --> 00:31:37,665 Thank you very much, Carlos. 842 00:31:37,698 --> 00:31:40,033 [instrumental music] 843 00:31:44,204 --> 00:31:45,973 After last night's stress test, 844 00:31:46,006 --> 00:31:48,008 Danny and I want to meet with Les and Rebecca. 845 00:31:48,041 --> 00:31:49,877 We want to see how they're feeling about where we're at 846 00:31:49,910 --> 00:31:52,079 right now and what they're going to do moving forward. 847 00:31:52,112 --> 00:31:53,647 How was last night for you? 848 00:31:53,680 --> 00:31:57,051 It was disappointing in a lot of ways. 849 00:31:57,084 --> 00:31:59,086 Les: We didn't have the systems in place 850 00:31:59,119 --> 00:32:01,956 to get through that kind of rush of business. 851 00:32:01,989 --> 00:32:04,224 If you guys really want to step away from this business 852 00:32:04,257 --> 00:32:05,826 and feel comfortable that 853 00:32:05,859 --> 00:32:07,695 you have to feel comfortable and right out. 854 00:32:07,728 --> 00:32:09,163 It's sad to say, but if he can't do it, 855 00:32:09,196 --> 00:32:10,831 we've got to get somebody that can. 856 00:32:10,864 --> 00:32:12,733 That's why I want to understand the systems 857 00:32:12,766 --> 00:32:15,102 that you put in place, so that I can make sure 858 00:32:15,135 --> 00:32:17,137 he is implementing them properly. 859 00:32:17,170 --> 00:32:18,739 Yes, yes, absolutely. 860 00:32:18,772 --> 00:32:21,108 Les, you've come a long way. 861 00:32:21,141 --> 00:32:23,644 - I feel a lot better. - Do you guys feel like you... 862 00:32:23,677 --> 00:32:25,613 you have a little bit more energy into this a little... 863 00:32:25,646 --> 00:32:27,615 - You feel recharged? - Absolutely. Yeah. 864 00:32:27,648 --> 00:32:28,949 - Yeah, I'm very excited now. - I feel excited. 865 00:32:28,982 --> 00:32:30,718 Recharged. I agree. 866 00:32:30,751 --> 00:32:32,920 And I like it better when we're, when we do it together. 867 00:32:32,953 --> 00:32:36,123 - Me too. - It makes it a lot easier. 868 00:32:36,156 --> 00:32:38,659 You know, you guys have a very special bond 869 00:32:38,692 --> 00:32:41,962 and you guys deserve to... have more time together. 870 00:32:41,995 --> 00:32:43,264 Your bar and your restaurant... 871 00:32:43,297 --> 00:32:45,266 it can get back to where it was before. 872 00:32:45,299 --> 00:32:47,968 You get your manager in place. We get the systems in place. 873 00:32:48,001 --> 00:32:50,237 I'm confident that you can set it all up and run this place 874 00:32:50,270 --> 00:32:52,773 and be very successful for years to come. 875 00:32:52,806 --> 00:32:55,809 Leave it for your family, a legacy. 876 00:32:55,842 --> 00:32:56,977 We appreciate it. 877 00:32:57,010 --> 00:32:59,013 You know, after the first night, 878 00:32:59,046 --> 00:33:01,615 I was ready to just quit right now. 879 00:33:01,648 --> 00:33:04,785 But after spending more time with Danny and Phil, 880 00:33:04,818 --> 00:33:06,053 I feel really good. 881 00:33:06,086 --> 00:33:08,289 I feel like I want to be involved in it. 882 00:33:08,322 --> 00:33:09,690 I'm re-energized. 883 00:33:09,723 --> 00:33:11,325 I want to make Uncle Albert's 884 00:33:11,358 --> 00:33:13,894 something that I can be proud of and we'll be profitable. 885 00:33:13,927 --> 00:33:15,663 We're not out of the woods yet. 886 00:33:15,696 --> 00:33:17,131 There's still a lot of things that we have to do with 887 00:33:17,164 --> 00:33:18,899 your bar, we want to get with Jon and make sure 888 00:33:18,932 --> 00:33:20,701 that we're implementing everything. 889 00:33:20,734 --> 00:33:23,170 We have to get back over to the bar and get cracking, okay? 890 00:33:23,203 --> 00:33:24,704 Alright. Thank you very much. 891 00:33:26,340 --> 00:33:28,875 [upbeat music] 892 00:33:30,711 --> 00:33:32,679 [whirring] 893 00:33:34,781 --> 00:33:36,116 Jon: Hey, everybody. - Hey, Jon. 894 00:33:36,149 --> 00:33:37,251 - Hey, Jon. - Hey, Jon, what's up? 895 00:33:37,284 --> 00:33:38,285 Jon: You know, Laura, when I 896 00:33:38,318 --> 00:33:39,753 looked at the pictures, it seems 897 00:33:39,786 --> 00:33:41,288 like we need some textures. 898 00:33:41,321 --> 00:33:42,690 I couldn't agree more. 899 00:33:42,723 --> 00:33:43,924 Their bones are great, but there's 900 00:33:43,957 --> 00:33:45,092 nothing that gives this place 901 00:33:45,125 --> 00:33:46,727 class or something special. 902 00:33:46,760 --> 00:33:48,829 So I think bringing in some more upscale, 903 00:33:48,862 --> 00:33:50,731 like obviously to the roots of Texas, 904 00:33:50,764 --> 00:33:52,199 but just, I don't know, maybe some brand identity 905 00:33:52,232 --> 00:33:54,668 to really give it something special inside. 906 00:33:54,701 --> 00:33:56,670 Jon: I think we can come up with a name together 907 00:33:56,703 --> 00:33:58,138 that connects the bar to their future. 908 00:33:58,171 --> 00:33:59,840 - Yeah, I like that. Jon: Yeah, you know... 909 00:33:59,873 --> 00:34:01,108 Jon: Something that could be meaningful to them. 910 00:34:01,141 --> 00:34:02,910 Guys, so I think we need to work hard 911 00:34:02,943 --> 00:34:04,278 on that as well as the design. 912 00:34:04,311 --> 00:34:06,113 Yes, yes. 913 00:34:06,146 --> 00:34:08,749 Jon: And, Phil, you talked big time about the bar 914 00:34:08,782 --> 00:34:11,018 to the point that it almost seems like we have to start over 915 00:34:11,051 --> 00:34:12,419 again with a whole new back bar. 916 00:34:12,452 --> 00:34:14,788 The bar has good bones. I like the shape of it. 917 00:34:14,821 --> 00:34:17,291 I think it's just more so the ergonomics behind of, 918 00:34:17,324 --> 00:34:19,960 of where the wells are placed. There's no service bar there. 919 00:34:19,993 --> 00:34:21,762 So we have to do some interior 920 00:34:21,795 --> 00:34:23,797 equipment moving and bring in some new stuff. 921 00:34:23,830 --> 00:34:24,832 Jon: Well, thank you all. That's good-good work. 922 00:34:24,865 --> 00:34:26,433 We got a lot of work to do. 923 00:34:26,466 --> 00:34:28,101 Laura: Thanks, Jon, - Alright, Jon, talk soon. 924 00:34:30,404 --> 00:34:33,374 [whirring] 925 00:34:33,407 --> 00:34:35,942 [up-tempo music] 926 00:34:44,151 --> 00:34:46,353 - Hey, guys. All: Hey! 927 00:34:46,386 --> 00:34:48,355 Hey, Phil, Danny, how you guys doing? 928 00:34:48,388 --> 00:34:49,924 - What's up, guys? - I'm doing alright. 929 00:34:49,957 --> 00:34:51,659 - How are you guys? - Doing well. 930 00:34:51,692 --> 00:34:54,194 - Let's do this already. Right? - Right. Absolutely. 931 00:34:54,227 --> 00:34:56,096 Les, tell me how this week was for you. 932 00:34:56,129 --> 00:34:57,298 I-it was exciting. 933 00:34:57,331 --> 00:34:58,832 It was a learning experience. 934 00:34:58,865 --> 00:35:00,234 When we first started, we were 935 00:35:00,267 --> 00:35:01,735 kind of on bad turns, weren't we? 936 00:35:01,768 --> 00:35:03,304 I think we worked our way through it. 937 00:35:03,337 --> 00:35:04,972 We did. And I appreciate that. 938 00:35:05,005 --> 00:35:06,840 Good people can work through anything. 939 00:35:06,873 --> 00:35:08,475 - Yes, sir. - How about you, Rebecca? 940 00:35:08,508 --> 00:35:11,145 - How was this week for you? - Enjoyed it. We learned a lot. 941 00:35:11,178 --> 00:35:13,981 We had a lot of work to do, to give you guys an identity 942 00:35:14,014 --> 00:35:16,350 that's totally different than what you guys had before. 943 00:35:16,383 --> 00:35:17,384 You guys want to see it? 944 00:35:17,417 --> 00:35:18,419 - Yes. - Absolutely. 945 00:35:18,452 --> 00:35:19,887 Ready to have them turn around? 946 00:35:19,920 --> 00:35:22,156 - Let's do it. - Let's do it. Ready. 947 00:35:22,189 --> 00:35:25,159 Both: One, two, three! 948 00:35:25,192 --> 00:35:26,427 [upbeat music] 949 00:35:26,460 --> 00:35:28,395 Wow! 950 00:35:28,428 --> 00:35:29,763 Look at that. 951 00:35:29,796 --> 00:35:30,831 - Wow! - Wow! 952 00:35:30,864 --> 00:35:32,399 - Beautiful. - I like it. 953 00:35:35,736 --> 00:35:37,037 [shattering] 954 00:35:37,070 --> 00:35:39,306 - Let's do it. - Let's do it. Ready? 955 00:35:39,339 --> 00:35:42,610 Both: One, two, three! 956 00:35:42,643 --> 00:35:43,944 [upbeat music] 957 00:35:43,977 --> 00:35:46,513 - Woah! - Wow! 958 00:35:46,546 --> 00:35:48,849 Les: Big W Cattle Company. Rebecca: Wow! 959 00:35:48,882 --> 00:35:50,851 Phil: Big W Cattle Company. 960 00:35:50,884 --> 00:35:53,687 We decided to not only pay homage to the weavers, 961 00:35:53,720 --> 00:35:56,757 but to Houston as well, as it's the home to the largest 962 00:35:56,790 --> 00:35:59,059 livestock exhibition in the world. 963 00:35:59,092 --> 00:36:00,628 Phil: What do you guys think? Both: Love it. 964 00:36:00,661 --> 00:36:02,463 We had Humble Sign Company work 965 00:36:02,496 --> 00:36:04,832 all night for you guys. You guys ready to go check it out? 966 00:36:04,865 --> 00:36:06,066 Rebecca: Yeah, let's go. Les: Absolutely. 967 00:36:06,099 --> 00:36:08,034 - Go on in, guys. - Let's go. 968 00:36:10,504 --> 00:36:12,439 - Oh, my God. - Oh, wow. 969 00:36:12,472 --> 00:36:14,441 - Oh, yeah. - Wood laden. 970 00:36:14,474 --> 00:36:16,944 Rebecca: Wow! 971 00:36:16,977 --> 00:36:18,946 - Awesome. - Look at the chairs. 972 00:36:18,979 --> 00:36:21,415 It's the chairs for me. Look at the lights. 973 00:36:21,448 --> 00:36:24,518 Les: Oh, they put new TV's in here. Those are bigger ones. 974 00:36:24,551 --> 00:36:26,553 Rebecca: I love it. This is very nice. 975 00:36:26,586 --> 00:36:29,790 Elisa: It's like, so like Texas. Keesa: It is. 976 00:36:29,823 --> 00:36:31,892 I don't know how they could do this much. 977 00:36:31,925 --> 00:36:34,528 In what, 36 hours? It's a new start. 978 00:36:34,561 --> 00:36:36,897 [gasps] Look at these lights. I love it. 979 00:36:36,930 --> 00:36:40,000 Look at this down here under the bar. They got stone. 980 00:36:40,033 --> 00:36:42,503 I love those. So exciting. 981 00:36:42,536 --> 00:36:44,405 - Hey, guys. All: Hey. 982 00:36:44,438 --> 00:36:45,773 Got some seats and we'll come around the bar 983 00:36:45,806 --> 00:36:47,708 and tell you everything we did with this place. 984 00:36:47,741 --> 00:36:48,809 - Okay? - Okay. 985 00:36:48,842 --> 00:36:50,611 They feel like couches. 986 00:36:50,644 --> 00:36:53,380 Look at that smile on Les. I love to see that. 987 00:36:53,413 --> 00:36:55,115 Guys, what do you think about your place? 988 00:36:55,148 --> 00:36:56,717 - It's beautiful. Yeah, love it. - Love it. 989 00:36:56,750 --> 00:36:58,352 You did a great job. 990 00:36:58,385 --> 00:36:59,787 As we talked to Jon about the concept 991 00:36:59,820 --> 00:37:01,622 and what we wanted to do with it 992 00:37:01,655 --> 00:37:03,524 we wanted to make sure that it spoke to the community. 993 00:37:03,557 --> 00:37:06,660 And it says Texas that you could feel prideful about as well. 994 00:37:06,693 --> 00:37:09,630 Okay, so if you look at the color scheme in this place, 995 00:37:09,663 --> 00:37:11,832 the little stone accents to add some texture, 996 00:37:11,865 --> 00:37:14,568 new lighting fixtures all around your bar. 997 00:37:14,601 --> 00:37:16,904 - The taps. Phil: Look at that. 998 00:37:16,937 --> 00:37:19,707 The draft system is from a company called Draft Horse. 999 00:37:19,740 --> 00:37:22,409 They put in eight brand new beer lines for you guys. 1000 00:37:22,442 --> 00:37:23,510 - Thank you. - Very nice. 1001 00:37:23,543 --> 00:37:24,612 All of your vinyl wraps 1002 00:37:24,645 --> 00:37:25,679 and logos were done by 1003 00:37:25,712 --> 00:37:27,181 Got Signs Houston. 1004 00:37:27,214 --> 00:37:29,583 We've got self leveling tables 1005 00:37:29,616 --> 00:37:30,985 from Rockless Tables. 1006 00:37:31,018 --> 00:37:32,686 We put in three brand new TV's 1007 00:37:32,719 --> 00:37:34,788 by TV Installation Houston. 1008 00:37:34,821 --> 00:37:37,491 They also redid all your audio and video as well. 1009 00:37:37,524 --> 00:37:39,660 We got you guys Skytab POS system 1010 00:37:39,693 --> 00:37:41,128 and what's really great is that you guys have 1011 00:37:41,161 --> 00:37:42,763 these glass tablets. Okay? 1012 00:37:42,796 --> 00:37:44,932 So now you can have people going around the outside 1013 00:37:44,965 --> 00:37:46,533 taking orders, punching them in. 1014 00:37:46,566 --> 00:37:47,902 That's going to save so much time. 1015 00:37:47,935 --> 00:37:49,536 No more messing around or nothing. 1016 00:37:49,569 --> 00:37:51,038 We were able to get Osre Inc. 1017 00:37:51,071 --> 00:37:53,774 to get you brand new stainless steel work tables, 1018 00:37:53,807 --> 00:37:56,176 a whole brand new natural gas deep fryer 1019 00:37:56,209 --> 00:37:58,512 and a brand new back bar cooler. 1020 00:37:58,545 --> 00:38:00,547 We also have Texas Metal Company 1021 00:38:00,580 --> 00:38:03,684 that put in all of your laser cut stainless steel. 1022 00:38:03,717 --> 00:38:06,687 All of your plumbing was done by Aberles Plumbing. 1023 00:38:06,720 --> 00:38:08,055 Probably one of my favorite things. 1024 00:38:08,088 --> 00:38:11,158 Remember you were losing $140,000 a year 1025 00:38:11,191 --> 00:38:13,661 from overpours or not ringing things in. 1026 00:38:13,694 --> 00:38:16,230 We got you guys a subscription to Partenders. 1027 00:38:16,263 --> 00:38:19,133 - Very nice. - You got stuff going on here. 1028 00:38:19,166 --> 00:38:20,935 You did a whole lot. 1029 00:38:20,968 --> 00:38:22,670 This is a great community bar. 1030 00:38:22,703 --> 00:38:24,138 Those new customers are going to come in here 1031 00:38:24,171 --> 00:38:25,940 and feel so warm and welcome. 1032 00:38:25,973 --> 00:38:27,474 I know that we have a packed house 1033 00:38:27,507 --> 00:38:28,742 waiting to come in right now. 1034 00:38:28,775 --> 00:38:29,977 If you want to get one chance to make 1035 00:38:30,010 --> 00:38:31,912 a first impression, this is tonight. 1036 00:38:31,945 --> 00:38:33,247 So let's make that first impression 1037 00:38:33,280 --> 00:38:34,648 the best impression you could possibly do. Okay? 1038 00:38:34,681 --> 00:38:35,683 - Okay. - Alright. 1039 00:38:35,716 --> 00:38:36,817 Let's do it. 1040 00:38:36,850 --> 00:38:38,953 Let's do it. 1041 00:38:38,986 --> 00:38:40,220 Alright, Danny. 1042 00:38:40,253 --> 00:38:41,922 [all cheering] 1043 00:38:41,955 --> 00:38:43,023 I know what this is. 1044 00:38:44,091 --> 00:38:45,592 Alright, everybody ready? 1045 00:38:46,793 --> 00:38:47,928 Yaahh! 1046 00:38:47,961 --> 00:38:49,263 [upbeat music] 1047 00:38:49,296 --> 00:38:51,831 [indistinct chatter] 1048 00:38:54,601 --> 00:38:56,203 - Big W. - Yes, sir. 1049 00:38:56,236 --> 00:38:58,672 - Hi, guys. How are you? - Spicy bottles of fresca. 1050 00:38:58,705 --> 00:39:00,174 Texas Ranch chicken sandwich. 1051 00:39:00,207 --> 00:39:01,976 Texas Ranch chicken sandwich with chili's. 1052 00:39:02,009 --> 00:39:04,211 Tatiana: Alright, we need four chopped cheeseburgers. 1053 00:39:04,244 --> 00:39:06,080 You got those chopped cheeseburgers working, right? 1054 00:39:06,113 --> 00:39:07,181 Yeah, they're cooking right now. 1055 00:39:07,214 --> 00:39:08,215 Tatiana: We'll also need one 1056 00:39:08,248 --> 00:39:10,217 fried chicken sandwich. 1057 00:39:10,250 --> 00:39:12,886 That fried chicken is working. What are you working on now? 1058 00:39:12,919 --> 00:39:14,822 Uh, the western burger. 1059 00:39:14,855 --> 00:39:16,857 One is medium and the other one is medium well. 1060 00:39:16,890 --> 00:39:18,592 Tatiana: How long do we have? - Medium is coming out now. 1061 00:39:18,625 --> 00:39:20,160 Tatiana: Coffee, let's do this. 1062 00:39:20,193 --> 00:39:22,563 - What are we making there? - Uh, the tea. 1063 00:39:22,596 --> 00:39:23,864 Fantastic. What are your counts? 1064 00:39:23,897 --> 00:39:25,799 3-3-3-6-8. 1065 00:39:25,832 --> 00:39:27,101 There you go. 1066 00:39:27,134 --> 00:39:29,102 [rattling] 1067 00:39:30,704 --> 00:39:32,006 - How's it feel? - Confident. 1068 00:39:32,039 --> 00:39:33,908 Honestly, it feels a lot better. 1069 00:39:33,941 --> 00:39:35,276 I feel like everything's set up 1070 00:39:35,309 --> 00:39:37,845 so I can honestly do what I need to do. 1071 00:39:37,878 --> 00:39:39,546 - That's great. - Tex mex. 1072 00:39:39,579 --> 00:39:41,215 And a Texas ranch chicken. 1073 00:39:41,248 --> 00:39:43,017 - This is for you. - Thank you so much. 1074 00:39:43,050 --> 00:39:44,618 Did you notice our logo? 1075 00:39:44,651 --> 00:39:46,186 It's us. Ain't that cool? 1076 00:39:46,219 --> 00:39:47,888 Anybody came here to see you guys? 1077 00:39:47,921 --> 00:39:49,290 Alright, I guess this whole section is taken care of. 1078 00:39:49,323 --> 00:39:50,991 This is a big moment for Raiel. 1079 00:39:51,024 --> 00:39:52,126 I'm missing one bittersweet. 1080 00:39:52,159 --> 00:39:53,160 Phil: The passion is there, 1081 00:39:53,193 --> 00:39:54,228 the commitment is there, 1082 00:39:54,261 --> 00:39:55,829 our systems in place are there. 1083 00:39:55,862 --> 00:39:56,864 The spicy pineapple. 1084 00:39:56,897 --> 00:39:58,065 He is really coming around. 1085 00:39:58,098 --> 00:39:59,600 I see him with confidence 1086 00:39:59,633 --> 00:40:01,068 and seeing taking charge. 1087 00:40:01,101 --> 00:40:03,170 I'm already seeing a lot of people with drinks 1088 00:40:03,203 --> 00:40:04,572 so that's awesome. 1089 00:40:04,605 --> 00:40:07,074 This big W, unbelievable. 1090 00:40:07,107 --> 00:40:10,077 I'm really proud of what they've done, 1091 00:40:10,110 --> 00:40:11,845 and all we've helped them do. 1092 00:40:11,878 --> 00:40:13,714 I think Raiel has really stepped up. 1093 00:40:13,747 --> 00:40:15,683 He's acting a little bit more like a manager. 1094 00:40:15,716 --> 00:40:17,318 And that's what you guys need to see. 1095 00:40:17,351 --> 00:40:18,819 The minute everybody walked in, 1096 00:40:18,852 --> 00:40:20,254 they just took pride in the place. 1097 00:40:20,287 --> 00:40:22,089 And that's one of the things that makes 1098 00:40:22,122 --> 00:40:25,159 us happy, makes Jon... ecstatic. 1099 00:40:25,192 --> 00:40:27,161 - Oh, you should be. - You guys did a great job. 1100 00:40:27,194 --> 00:40:28,762 - Thank Jon for us. - Appreciate that. 1101 00:40:28,795 --> 00:40:30,831 Yeah. Absolutely. Congratulations, brother. 1102 00:40:30,864 --> 00:40:32,666 - Thank you. I appreciate that. - Thank you so much. 1103 00:40:32,699 --> 00:40:34,635 Phil: The future of the Big W is endless. 1104 00:40:34,668 --> 00:40:37,271 Jon gave us the direction that he we wanted us to go with this 1105 00:40:37,304 --> 00:40:38,906 and we took it and we ran with it. 1106 00:40:38,939 --> 00:40:42,076 The future for the Big W is bright. It's huge. 1107 00:40:42,109 --> 00:40:43,978 They're going to do well for decades 1108 00:40:44,011 --> 00:40:45,145 to come at this location. 1109 00:40:45,178 --> 00:40:46,814 [laughing] 1110 00:40:46,847 --> 00:40:47,881 Let's get out of here. 1111 00:40:47,914 --> 00:40:49,015 [laughs] 1112 00:40:51,351 --> 00:40:53,887 [upbeat music] 1113 00:41:18,545 --> 00:41:20,881 [theme music]