1 00:00:09,076 --> 00:00:10,943 "Hey, what shot do you want?" "I don't know. I don't care." 2 00:00:11,012 --> 00:00:13,445 "What shot do you want?" "I dunno." "What shot do you want?" 3 00:00:13,481 --> 00:00:16,515 So I formulated our own drink menu. 4 00:00:16,617 --> 00:00:18,283 Mel: We have the gummy bear martini. 5 00:00:18,352 --> 00:00:20,085 It took me 60 hours to make it. 6 00:00:20,187 --> 00:00:21,687 Kylie: This is my pink cotton candy. 7 00:00:21,756 --> 00:00:24,123 The recipes, I kind of just went online. 8 00:00:24,158 --> 00:00:25,457 Sam: Pineapple upside-down cake. 9 00:00:25,493 --> 00:00:26,859 That worked out really well. 10 00:00:26,927 --> 00:00:29,628 Horney bitch cocktail. How does that look? 11 00:00:29,697 --> 00:00:31,130 Well, I mean, the best that I could 12 00:00:31,198 --> 00:00:33,532 w-- was what I had to work with. 13 00:00:33,634 --> 00:00:37,102 King: For over 30 years, Jon Taffer has traveled the country 14 00:00:37,171 --> 00:00:41,273 saving hundreds of bars from failure and ruin. 15 00:00:41,342 --> 00:00:43,976 Jon: I started rescuing bars decades ago 16 00:00:44,045 --> 00:00:46,612 because they are part of the backbone of America. 17 00:00:46,680 --> 00:00:49,048 Let's go. We-- we're doing it. We're doing it! 18 00:00:49,150 --> 00:00:52,017 But as the industry continues to explode, 19 00:00:52,086 --> 00:00:56,021 the amount of failing bars is increasing at an alarming rate. 20 00:00:56,090 --> 00:00:57,389 [dramatic music] 21 00:00:57,491 --> 00:00:59,958 When do I have you say, "That's not gonna work"? 22 00:01:00,027 --> 00:01:03,228 So I'm on a mission to save as many bars as possible 23 00:01:03,264 --> 00:01:06,532 and give worthy owners a second chance at success. 24 00:01:06,567 --> 00:01:08,700 I'm gaining more respect for you by the minute. 25 00:01:08,736 --> 00:01:11,670 King: Now Jon's heading to Worden, Illinois, 26 00:01:11,739 --> 00:01:15,240 to attempt to rescue Slotzy's Bar And Grill. 27 00:01:15,342 --> 00:01:20,179 We are determined to raise the bar and rise to the occasion. 28 00:01:20,214 --> 00:01:24,650 King: In September 2022, Nick Lang took over operations 29 00:01:24,718 --> 00:01:27,586 of Slotzy's Bar And Grill from his retiring father. 30 00:01:27,655 --> 00:01:30,656 My father has owned Slotzy's for over 30 years. 31 00:01:30,724 --> 00:01:33,092 Nick: He was retiring, I was like, 32 00:01:33,127 --> 00:01:35,994 "Oh, man, it'd be neat to carry on your legacy." 33 00:01:36,063 --> 00:01:38,997 - And so I inherited a bar. - Thank you. 34 00:01:39,066 --> 00:01:41,767 Nick: We do have slot machines, and it's amazing 35 00:01:41,836 --> 00:01:44,570 how many people come in and play slots from all over. 36 00:01:44,605 --> 00:01:47,706 So we named it Slotzy because we have slot machines. 37 00:01:47,775 --> 00:01:51,043 King: Despite lacking bar and restaurant experience, 38 00:01:51,112 --> 00:01:52,945 Nick came in with an ambitious plan 39 00:01:53,047 --> 00:01:55,747 to upgrade the food and cocktail program, 40 00:01:55,816 --> 00:01:59,184 one that would lean heavily on his newly-promoted manager, 41 00:01:59,253 --> 00:02:00,586 Mel, to implement. 42 00:02:00,654 --> 00:02:03,088 When Nick took over, that's when I became manager. 43 00:02:03,157 --> 00:02:06,892 And since then, we've put a whole kitchen in, cocktail menu. 44 00:02:06,961 --> 00:02:09,094 I feel like we've done so much work to the bar. 45 00:02:09,129 --> 00:02:11,497 Lights are set up here. We do have two ice bins. 46 00:02:11,599 --> 00:02:14,133 King: But as Nick continued working full-time hours 47 00:02:14,168 --> 00:02:17,536 at his day job, the fallout from his ambitious plans 48 00:02:17,605 --> 00:02:19,605 were left for Mel to figure out. 49 00:02:19,640 --> 00:02:21,406 What is it? The key lime martini? 50 00:02:21,475 --> 00:02:23,475 Yeah, I'm just looking for the citrus. 51 00:02:23,544 --> 00:02:26,545 The cocktail menu. I even have trouble with that. 52 00:02:26,614 --> 00:02:29,414 It's not gonna be put on you. It's gonna be put on me. 53 00:02:29,483 --> 00:02:32,651 The drinks he got was just stuff that he found online, 54 00:02:32,720 --> 00:02:34,553 and so there's stuff in this menu 55 00:02:34,622 --> 00:02:36,722 we don't have, I can't even get. 56 00:02:36,824 --> 00:02:38,157 I'm trying to focus on getting 57 00:02:38,225 --> 00:02:40,626 that kitchen going where he's seeing a profit. 58 00:02:40,694 --> 00:02:44,329 Like, I'm still learning how to just manage a bar. 59 00:02:44,365 --> 00:02:45,998 King: With Nick's limited presence 60 00:02:46,066 --> 00:02:47,733 and Mel stretched too thin, 61 00:02:47,801 --> 00:02:50,569 training and consistency have been unable to keep up 62 00:02:50,638 --> 00:02:52,638 with the rapid changes at the bar. 63 00:02:52,706 --> 00:02:55,340 We make it work. It's just less pretty now. 64 00:02:55,409 --> 00:02:59,745 I don't think all my bartenders make the drinks the same way. 65 00:02:59,813 --> 00:03:04,716 We have four cooks, but there is not a kitchen manager. 66 00:03:07,154 --> 00:03:08,820 I didn't have a super lot of training, 67 00:03:08,923 --> 00:03:12,457 so food comes out a little bit late. 68 00:03:13,961 --> 00:03:16,995 King: Now as Slotzy's continues to lose money, 69 00:03:17,064 --> 00:03:18,530 Nick is feeling the pressure. 70 00:03:18,566 --> 00:03:20,966 We're losing about $4000 a month. 71 00:03:21,035 --> 00:03:24,102 I've spent close to 200,000 out of my pocket. 72 00:03:24,205 --> 00:03:26,705 King: To add to the pressure, Nick has promised Mel 73 00:03:26,807 --> 00:03:30,008 the opportunity to purchase the bar when he's ready to retire. 74 00:03:30,044 --> 00:03:33,478 So the fate of the bar will impact both Nick and Mel. 75 00:03:33,547 --> 00:03:35,647 This bar means literally everything to me. 76 00:03:35,716 --> 00:03:37,849 I don't get vacations. I don't get breaks. 77 00:03:37,885 --> 00:03:39,551 I miss out things with my kids. 78 00:03:39,653 --> 00:03:41,620 Mel: At the end of the day, I try to always look at that 79 00:03:41,689 --> 00:03:45,190 like, I'm sacrificing this because I'm gonna own this 80 00:03:45,226 --> 00:03:47,559 one day, but there's no way 81 00:03:47,628 --> 00:03:49,895 that's gonna happen the way things have been. 82 00:03:49,964 --> 00:03:52,364 King: With both of their futures in jeopardy, 83 00:03:52,433 --> 00:03:55,067 Nick and Mel have agreed to pull back the doors, 84 00:03:55,135 --> 00:03:59,938 bust open the books and make a call for help to Bar Rescue. 85 00:04:00,007 --> 00:04:02,241 It can't keep going like this. 86 00:04:05,479 --> 00:04:06,411 [glass shatters] 87 00:04:15,889 --> 00:04:18,190 Kat, I am so excited, I've been trying to get you 88 00:04:18,225 --> 00:04:20,025 to help me do a rescue for a long time. 89 00:04:20,060 --> 00:04:21,860 I know. I'm really excited to be here. 90 00:04:21,929 --> 00:04:24,129 Jon: For recon tonight, I've asked my good friend, 91 00:04:24,198 --> 00:04:27,699 comedian Kat Timpf, to bring along her unique insight 92 00:04:27,768 --> 00:04:29,935 to help me figure out what's going on with this bar. 93 00:04:30,037 --> 00:04:32,537 Well, you know, you came up as a comedian. 94 00:04:32,573 --> 00:04:34,406 So your career started in bars. 95 00:04:34,441 --> 00:04:36,708 - Yes. - So you know good drinks. 96 00:04:36,777 --> 00:04:38,910 - Yes. I know bad drinks. - And you know bad drinks. 97 00:04:38,946 --> 00:04:40,912 Probably better than you know good drinks. 98 00:04:40,981 --> 00:04:42,648 - Coming up in a comedy... - Unfortunately, yeah. 99 00:04:42,750 --> 00:04:46,151 Yeah. So here we are. We're in Worden, Illinois. 100 00:04:46,220 --> 00:04:48,787 Jon: Slotzy's Gaming Bar. - Okay. 101 00:04:48,856 --> 00:04:51,223 It's got a back room with a couple of slot machines. 102 00:04:51,292 --> 00:04:52,691 Jon: That's how Slotzy's came up. 103 00:04:52,760 --> 00:04:55,927 The road that this bar is on, Route 66, 104 00:04:56,030 --> 00:04:59,998 was a famous road for bootleggers during prohibition. 105 00:05:00,100 --> 00:05:02,301 That's kind of cool as far as the history goes. 106 00:05:02,369 --> 00:05:04,036 Yeah, so the question is, could we 107 00:05:04,138 --> 00:05:05,804 tap that history into the bar? 108 00:05:05,906 --> 00:05:07,839 I think that would be a better idea than whatever this is. 109 00:05:07,908 --> 00:05:09,308 I agree. 110 00:05:09,410 --> 00:05:11,643 I think I've had the pleasure of meeting you before. I'm Nick. 111 00:05:11,712 --> 00:05:13,512 - Hi, Nick. Misty. How are you? - Misty. Nice to meet you. 112 00:05:13,580 --> 00:05:15,113 I'm-- I'm... I own Slotzy's. 113 00:05:15,149 --> 00:05:17,449 Jon: So there's Nick up there. He's the owner. 114 00:05:17,484 --> 00:05:19,718 He got this building from his father, 115 00:05:19,787 --> 00:05:22,321 who opened this bar 30 years ago. 116 00:05:22,423 --> 00:05:25,590 So he's a fiber-optics salesman. He's not even in a bar business. 117 00:05:25,659 --> 00:05:28,060 He's never owned a bar. He's never operated a bar. 118 00:05:28,128 --> 00:05:30,429 He simply took this over from his father 119 00:05:30,464 --> 00:05:32,964 who went to retire in Mexico. 120 00:05:33,033 --> 00:05:36,301 So here he is, stuck, protecting his father's legacy, 121 00:05:36,337 --> 00:05:39,404 completely ignorant how to do so. 122 00:05:39,506 --> 00:05:44,176 He's losing $4000 a month, he's in a hole over 200 grand, 123 00:05:44,278 --> 00:05:46,745 and he's got enough money to make it about ten more months, 124 00:05:46,847 --> 00:05:48,180 maybe another year. 125 00:05:48,248 --> 00:05:50,515 [indistinct chatter] 126 00:05:50,617 --> 00:05:53,018 - Where did lime juice go? - I don't know. 127 00:05:53,087 --> 00:05:55,220 - Kylie had it. Jon: There is Mel. 128 00:05:55,322 --> 00:05:57,522 - Mel is his manager. - Okay. 129 00:05:57,558 --> 00:06:01,927 Jon: He has promised to give her the bar 130 00:06:01,995 --> 00:06:03,495 if she can turn it around. 131 00:06:03,597 --> 00:06:06,198 [ice rattling] 132 00:06:07,334 --> 00:06:10,168 I'm told that she works really hard, 133 00:06:10,204 --> 00:06:11,636 but doesn't know anything. 134 00:06:11,672 --> 00:06:13,338 Jon: So the problem is he has a manager 135 00:06:13,374 --> 00:06:15,273 who doesn't know anything and an owner 136 00:06:15,376 --> 00:06:16,641 who can't teach her anything. 137 00:06:16,710 --> 00:06:18,076 Kat: Oh, man. Jon: So they're stuck. 138 00:06:18,145 --> 00:06:19,478 They're never gonna get anywhere. 139 00:06:19,546 --> 00:06:23,482 Sorry. We only have so many martini glasses. 140 00:06:23,550 --> 00:06:27,285 There is Sam. Sam's one of the bartenders. There's Kylie. 141 00:06:27,354 --> 00:06:29,654 Uh, uh, hey. Can I get a name for the order? 142 00:06:29,723 --> 00:06:31,256 Jon: She's also one of the bartenders. 143 00:06:31,291 --> 00:06:33,725 - There's Brian. He's the cook. Kat: Okay. 144 00:06:33,827 --> 00:06:36,461 And there's Ian. He's the other cook. 145 00:06:36,563 --> 00:06:38,497 Jon: Now, they've never cooked before. 146 00:06:38,565 --> 00:06:40,265 They've never bartended before. 147 00:06:40,367 --> 00:06:42,100 The manager's never managed before 148 00:06:42,202 --> 00:06:43,602 and the owner's never owned before. 149 00:06:43,704 --> 00:06:46,071 - Nobody knows anything. - Anything. 150 00:06:46,140 --> 00:06:47,539 Except, they know how to lose money. 151 00:06:47,574 --> 00:06:48,907 - Yeah, and they do-- - Really good at that. 152 00:06:48,976 --> 00:06:50,475 - That they do well. Kat: Okay. 153 00:06:50,544 --> 00:06:53,945 Jon: So for recon, I got Scott Rizzuto and Lern 154 00:06:54,047 --> 00:06:55,680 from the morning number-one radio show 155 00:06:55,749 --> 00:06:57,315 in this market, the morning team. 156 00:06:57,384 --> 00:06:59,317 So I've asked them to come in, order some food, 157 00:06:59,420 --> 00:07:01,553 order some drink, and let's see what they got. 158 00:07:01,622 --> 00:07:04,389 Uh, I'm gonna have the pineapple upside-down martini, please. 159 00:07:04,425 --> 00:07:06,458 Mel: Okay. And then to eat? 160 00:07:06,493 --> 00:07:08,560 Uh, I'm gonna have the chicken sandwich. 161 00:07:08,595 --> 00:07:10,662 Salad. And then what did you want to drink? 162 00:07:10,731 --> 00:07:12,931 I'll take a birthday-cake martini. 163 00:07:13,000 --> 00:07:15,767 - To eat? Good choice. - I'll take a Penelope burger. 164 00:07:15,836 --> 00:07:17,068 Are you gonna do the steak salad, too? 165 00:07:17,104 --> 00:07:18,103 And bring out a steak salad. 166 00:07:18,205 --> 00:07:19,604 It's really, really good. 167 00:07:19,640 --> 00:07:23,141 Okay, so now we got a cocktail being made over here. 168 00:07:23,177 --> 00:07:25,877 An upside-down pineapple martini. 169 00:07:25,946 --> 00:07:27,345 Man 1: And it's going... 170 00:07:27,414 --> 00:07:28,914 Like, her fingers are all... 171 00:07:28,949 --> 00:07:30,782 Oh, my gosh, her fingers touched it. 172 00:07:30,884 --> 00:07:32,717 - Yuck. - Jail. 173 00:07:32,753 --> 00:07:35,387 Jon: Um, watch us. Here we go. Hold on. 174 00:07:35,422 --> 00:07:37,322 - Oh, her finger's on the top. Sam: Which one? 175 00:07:37,391 --> 00:07:39,424 - Upside down. - That's me. Thank ya very much. 176 00:07:39,493 --> 00:07:41,393 So would you wanna put your lips up on that glass? 177 00:07:41,428 --> 00:07:44,129 No. That's-- that's a brave woman right there. 178 00:07:44,231 --> 00:07:45,797 I mean, I feel that's something you shouldn't have to ask, "Hey, 179 00:07:45,899 --> 00:07:47,165 when you make my drink, can you please just not put 180 00:07:47,234 --> 00:07:50,168 your actual finger into my martini?" 181 00:07:50,270 --> 00:07:51,403 Like, this literally tastes like this 182 00:07:51,438 --> 00:07:53,305 pineapple juice and grenadine. 183 00:07:53,407 --> 00:07:55,974 Sam: This is such a pain in the butt. 184 00:07:56,009 --> 00:07:57,843 Jon: Okay, now here's the birthday-cake martini. 185 00:07:57,945 --> 00:08:01,179 Birthday-cake martini, that's like, I just got diabetes, 186 00:08:01,248 --> 00:08:04,349 just-- just hearing that name of that drink. 187 00:08:04,384 --> 00:08:05,650 Kat: They can't find the white chocolate 188 00:08:05,719 --> 00:08:07,486 for the birthday-cake martini. 189 00:08:07,521 --> 00:08:10,655 - That's what it is. - I can use the chocolate in it. 190 00:08:10,724 --> 00:08:12,057 - Uh, what do you think? - It's the same. 191 00:08:12,125 --> 00:08:13,758 It'll be... It's still good. 192 00:08:13,827 --> 00:08:15,360 To order a drink and then be told, 193 00:08:15,429 --> 00:08:17,896 "Well, we can't find it." 194 00:08:17,965 --> 00:08:19,164 Scott: Alright. - Amazing. 195 00:08:19,233 --> 00:08:20,265 When I think birthday, I think, 196 00:08:20,334 --> 00:08:22,367 like, colorful, fun, right? 197 00:08:22,469 --> 00:08:25,570 That looks like a sad, sad cocktail. 198 00:08:25,639 --> 00:08:29,841 - Is it good? It's a mess. - It's a mess. It's a mess. 199 00:08:29,910 --> 00:08:33,111 This is hard to drink. I got four cavities already. 200 00:08:33,146 --> 00:08:34,746 If that was my birthday, that would be 201 00:08:34,815 --> 00:08:36,681 the worst birthday of my life. 202 00:08:36,783 --> 00:08:40,585 Chicken sandwich, Penelope and steak salad. 203 00:08:40,654 --> 00:08:43,255 So let's see what these guys are doing in the kitchen. 204 00:08:43,323 --> 00:08:45,657 Yeah, cook it well done 'cause it doesn't have 205 00:08:45,692 --> 00:08:47,959 any other specifications. 206 00:08:48,028 --> 00:08:51,863 [laughs] Why don't you just ask him how the burger's cooked? 207 00:08:51,965 --> 00:08:53,865 Jon: Okay. They're slicing up this steak. 208 00:08:53,967 --> 00:08:57,068 Look at him. Why is he doing that? 209 00:08:57,170 --> 00:08:59,771 They have no idea what they're doing. Look at them, Kat. 210 00:08:59,840 --> 00:09:01,673 Brian: Usually I don't even do 'em like this, 211 00:09:01,708 --> 00:09:03,808 but I figured a little bit longer would be nice. 212 00:09:03,877 --> 00:09:05,844 Jon: That grill doesn't look very clean, does it? 213 00:09:05,879 --> 00:09:08,580 Kat: No, it doesn't. 214 00:09:08,649 --> 00:09:11,416 Jon: Here we go. Is it... - Uh, squishy, yeah. Nice. 215 00:09:11,518 --> 00:09:13,652 Jon: The one thing you don't do to a hamburger. 216 00:09:13,720 --> 00:09:16,454 - Now it's really dry. - Ugh. 217 00:09:16,523 --> 00:09:18,123 Jon: Now he's gonna squish the meat, too. 218 00:09:18,191 --> 00:09:20,292 Yeah, take all the juices out of it. 219 00:09:20,360 --> 00:09:22,060 What are you making, beef jerky? 220 00:09:22,129 --> 00:09:24,029 Jon: That steak was one piece. Kat: Right. 221 00:09:24,097 --> 00:09:26,698 They could have cooked it as one piece, sliced it. 222 00:09:26,733 --> 00:09:29,234 It would have had a nice pink inside, they could have 223 00:09:29,303 --> 00:09:31,703 fanned it over the salad. Would have looked beautiful, right? 224 00:09:31,738 --> 00:09:34,039 Jon: They ruined the steak. - Yeah, they clearly did. 225 00:09:34,107 --> 00:09:37,042 Completely ruined it. They have no idea what they're doing. 226 00:09:37,077 --> 00:09:39,945 Look at the dirt on that door. Did you see that? 227 00:09:40,047 --> 00:09:42,380 Jon: So every server touches that when they open the door. 228 00:09:42,449 --> 00:09:44,416 - Then they touch your plate. - ...fingers in the martini. 229 00:09:44,518 --> 00:09:45,917 Yeah. 230 00:09:45,986 --> 00:09:48,920 - Grilled chicken sandwich. - Thank you very much. 231 00:09:49,022 --> 00:09:52,290 - Penelope burger. - Great. 232 00:09:52,326 --> 00:09:54,225 - Thank you. - Let me ask you a question. 233 00:09:54,261 --> 00:09:55,694 Based on that grill and what we just saw, 234 00:09:55,762 --> 00:09:57,662 do you think we should let them eat that food? 235 00:09:57,764 --> 00:09:58,997 - No. - I agree with you. 236 00:09:59,099 --> 00:10:00,732 Let's go in there. We gotta stop them. 237 00:10:00,767 --> 00:10:03,935 That steak looks like fake steaks. 238 00:10:04,004 --> 00:10:05,236 Scott: Very well done. 239 00:10:05,272 --> 00:10:07,105 [suspenseful music] 240 00:10:07,174 --> 00:10:09,140 That's a lot of chewing. 241 00:10:09,242 --> 00:10:10,609 Oh, God. It's, like, overdone? 242 00:10:10,677 --> 00:10:13,778 [indistinct chatter] 243 00:10:14,681 --> 00:10:15,780 Oh. 244 00:10:17,918 --> 00:10:19,451 - Hey, guys. - Hey, guys. 245 00:10:19,486 --> 00:10:21,620 Scott: Hi. Kat: How's it going in here? 246 00:10:21,688 --> 00:10:22,687 It's going. 247 00:10:22,756 --> 00:10:23,755 We've been watching this food 248 00:10:23,790 --> 00:10:25,323 get cooked in the kitchen. 249 00:10:25,359 --> 00:10:27,592 So first of all, did you taste the steak in that salad? 250 00:10:27,694 --> 00:10:30,862 It was very tough. I'm still chewing the first piece. 251 00:10:30,964 --> 00:10:32,897 - Okay. How was that burger? Scott: I haven't tried it yet. 252 00:10:32,966 --> 00:10:35,133 Jon: Would you take a little bite for me? 253 00:10:37,938 --> 00:10:40,572 Yeah, I'm eating charcoal. I'm eating carbon. Terrible. 254 00:10:40,641 --> 00:10:42,474 It's because he took that burger, overcooked it 255 00:10:42,542 --> 00:10:45,543 on both sides, then squished it with the spatula. 256 00:10:45,646 --> 00:10:48,079 So there was no juice in it, no flavor at all. 257 00:10:48,148 --> 00:10:51,149 The steak. Come on over, guys. I want you to hear this. 258 00:10:51,218 --> 00:10:54,152 So you take a steak out of a nice Cryovac bag. 259 00:10:54,221 --> 00:10:57,722 Rather than cooking it as a steak and then slicing it, 260 00:10:57,791 --> 00:11:00,859 so it's pink and beautiful and sits on top of the salad, 261 00:11:00,961 --> 00:11:04,562 your moron in the kitchen cuts it up into slices, 262 00:11:04,631 --> 00:11:08,233 puts it on the grill, overcooks it, pushes it, pushes it, 263 00:11:08,301 --> 00:11:11,936 getting all the juice out of it, and the end result is... 264 00:11:12,005 --> 00:11:13,505 - Look at it. - It's disgusting. 265 00:11:13,573 --> 00:11:14,973 [clattering] 266 00:11:15,008 --> 00:11:17,308 Go ahead, feel it. 267 00:11:17,344 --> 00:11:19,611 Feel that. 268 00:11:19,680 --> 00:11:22,180 Do you wanna eat that? Feel it! 269 00:11:22,282 --> 00:11:25,417 - Do you wanna eat this? - No. 270 00:11:25,485 --> 00:11:29,154 Nothing is close to right. 271 00:11:29,222 --> 00:11:31,389 Jon: They don't know what they are doing. 272 00:11:34,161 --> 00:11:37,128 - Who runs this place? You, Mel? - Mm-hmm. 273 00:11:37,164 --> 00:11:39,297 Jon: Have you ever been trained in a kitchen? 274 00:11:39,366 --> 00:11:41,066 - Um, no, I mean-- Jon: Okay. 275 00:11:41,134 --> 00:11:43,468 So you don't know how to train them? 276 00:11:43,537 --> 00:11:45,003 And they don't know what they're doing. 277 00:11:45,038 --> 00:11:46,771 You're the owner! 278 00:11:46,840 --> 00:11:49,607 Do you know how to cook in the kitchen? 279 00:11:49,676 --> 00:11:51,443 Jon: Okay, so you know nothing! - Right. 280 00:11:51,511 --> 00:11:54,579 You know nothing! They know nothing! 281 00:11:54,681 --> 00:11:56,881 But you're serving them food! 282 00:11:58,518 --> 00:12:01,186 You're gonna get somebody sick, man. 283 00:12:01,254 --> 00:12:05,957 And then you guys make a drink, you pick up the glass like this, 284 00:12:06,059 --> 00:12:08,293 put your thumb in it? 285 00:12:08,361 --> 00:12:13,098 Come on! And this happens while you're standing there. 286 00:12:13,200 --> 00:12:15,667 How much money you lose in a month? 287 00:12:15,736 --> 00:12:18,670 - About 4000. - Four-thousand dollars a month. 288 00:12:18,739 --> 00:12:21,573 How much have you lost already? 289 00:12:21,675 --> 00:12:23,408 Over a 180. Close to 200. 290 00:12:23,477 --> 00:12:25,677 Two-hundred-thousand dollars. 291 00:12:25,746 --> 00:12:30,081 And you can't stop her from putting her thumb in a drink. 292 00:12:30,150 --> 00:12:34,419 You didn't lose your money. You gave it away. You burned it. 293 00:12:34,521 --> 00:12:37,689 It went up in smoke before your very eyes. 294 00:12:37,758 --> 00:12:41,459 Congratulations, you not only blew 200 grand, 295 00:12:41,528 --> 00:12:44,763 you probably blew your father's legacy at the same time, 296 00:12:44,798 --> 00:12:46,064 didn't you? 297 00:12:50,904 --> 00:12:51,803 [glass shatters] 298 00:12:51,905 --> 00:12:53,171 [dramatic music] 299 00:12:53,206 --> 00:12:55,206 Jon: This was his bar, correct? - It was. 300 00:12:55,275 --> 00:12:56,508 If it meant something to you, you 301 00:12:56,610 --> 00:12:58,243 would've had a good burger, right? 302 00:12:58,311 --> 00:13:00,712 If it meant something to you, chicken would have been edible! 303 00:13:00,781 --> 00:13:02,280 If it meant something to you, they would know 304 00:13:02,315 --> 00:13:04,449 how to make a fricking steak! 305 00:13:04,484 --> 00:13:07,485 Nick, what are you doing? 306 00:13:07,554 --> 00:13:10,455 - What are you doing, Mel? - I don't know. 307 00:13:10,524 --> 00:13:11,990 Jon: Do you know how to tend bar? 308 00:13:12,058 --> 00:13:13,057 I do. 309 00:13:13,126 --> 00:13:14,692 Are they making drinks correctly? 310 00:13:14,761 --> 00:13:16,294 No. Not all the time. No. 311 00:13:16,363 --> 00:13:17,962 Jon: Okay, but if you know how to do it, 312 00:13:18,031 --> 00:13:22,300 and they're not doing it correctly, I have to say why? 313 00:13:22,369 --> 00:13:26,504 As a manager, you're a complete failure. Do you get that? You... 314 00:13:26,606 --> 00:13:29,174 Things that you knew you could have done that you didn't, 315 00:13:29,276 --> 00:13:33,178 and knowledge you could have obtained that you didn't. 316 00:13:33,213 --> 00:13:34,512 Do you wanna be successful at this? 317 00:13:34,614 --> 00:13:35,780 - I do. - I understand. 318 00:13:35,849 --> 00:13:38,016 You wanna buy this place, don't you? 319 00:13:38,084 --> 00:13:41,085 And you wanna sell it to her, but you can't buy it 320 00:13:41,188 --> 00:13:42,754 losing 4000 a month, can you? 321 00:13:42,856 --> 00:13:45,156 - No. - 'Cause you can't afford that. 322 00:13:45,225 --> 00:13:48,293 So the only chance you have of buying this place 323 00:13:48,361 --> 00:13:50,528 is if you can turn it around. 324 00:13:50,597 --> 00:13:52,163 Are you gonna turn it around like this? 325 00:13:52,199 --> 00:13:54,732 No. We've been going in circles for, like, two years. 326 00:13:54,835 --> 00:13:57,368 What's happening has to change, Nick. 327 00:13:57,404 --> 00:13:58,903 - So are you committed? - I am. 328 00:13:59,005 --> 00:14:01,739 Jon: You gotta fight with me. Mel, can you? 329 00:14:01,842 --> 00:14:03,341 - Yeah. - That's the deal. 330 00:14:03,376 --> 00:14:06,177 Jon: I'll come back tomorrow and we'll evaluate everything 331 00:14:06,213 --> 00:14:09,113 and then we'll go to work fixing this place. Let's go, Kat. 332 00:14:12,519 --> 00:14:15,553 Can I be the first to say what the [bleep]? 333 00:14:17,691 --> 00:14:20,091 Woman 1: Go ahead, Mel, smile. That's right. 334 00:14:20,160 --> 00:14:20,992 Always. 335 00:14:21,061 --> 00:14:22,594 I don't think I'm a failure. 336 00:14:22,662 --> 00:14:24,696 I think, like, 'cause I, I have a passion 337 00:14:24,731 --> 00:14:26,364 and I have a love for this place. 338 00:14:26,399 --> 00:14:29,734 But it does suck here and, like, I'm putting everything 339 00:14:29,803 --> 00:14:34,305 I-- I can into this place, and, uh, it's just not good enough. 340 00:14:36,509 --> 00:14:39,577 [suspenseful music] 341 00:14:46,920 --> 00:14:49,520 Mel: So I know last night was a lot. 342 00:14:49,589 --> 00:14:50,889 What do you guys all think about 343 00:14:50,924 --> 00:14:52,824 what happened and being screamed at? 344 00:14:52,893 --> 00:14:55,393 It broke my heart to hear what he was saying about you 345 00:14:55,462 --> 00:14:57,862 because I know how much you do for this bar 346 00:14:57,931 --> 00:15:00,098 and I know how much you try. 347 00:15:00,200 --> 00:15:01,933 Yeah, it sucked. 348 00:15:02,035 --> 00:15:03,635 Nick: Didn't sleep well last night. 349 00:15:03,737 --> 00:15:04,969 Last night just really put 350 00:15:05,071 --> 00:15:07,038 a lot of things into perspective 351 00:15:07,107 --> 00:15:10,942 on where we're at and where we need to be. 352 00:15:11,011 --> 00:15:13,845 This is a great opportunity, a great learning experience 353 00:15:13,947 --> 00:15:16,547 for all of us. We're better than this. 354 00:15:16,616 --> 00:15:18,049 So I'm-- I'm nervous about today. 355 00:15:18,118 --> 00:15:21,286 I have no idea what to expect. 356 00:15:21,354 --> 00:15:22,654 Hi everybody. 357 00:15:22,722 --> 00:15:25,490 Nick: I feel like let team members down. 358 00:15:25,558 --> 00:15:28,259 And I'd like to change that. 359 00:15:28,295 --> 00:15:30,028 - Hi. Hi. - Hello. 360 00:15:30,096 --> 00:15:32,430 - I'm Jon. What's your name? - Ian. 361 00:15:32,499 --> 00:15:34,299 Nice to meet you. How long have you been here, Ian? 362 00:15:34,367 --> 00:15:37,035 - I think since last August. Jon: Almost a year. 363 00:15:37,103 --> 00:15:38,403 - What's your name? - Brian. 364 00:15:38,471 --> 00:15:40,505 Jon: Brain, how long you've been here? 365 00:15:40,573 --> 00:15:42,473 - I think three months. Jon: Okay. 366 00:15:42,575 --> 00:15:45,376 You know, I watched the two of you guys work in the kitchen. 367 00:15:45,445 --> 00:15:47,879 Jon: I saw you both care a lot. 368 00:15:47,948 --> 00:15:49,647 But you don't know what the hell you're doing. 369 00:15:49,716 --> 00:15:53,751 And she's not teaching you, so your goodwill goes up in smoke 370 00:15:53,820 --> 00:15:55,887 'cause you don't have the knowledge 371 00:15:55,956 --> 00:15:58,690 with which to turn that goodwill into something. 372 00:15:58,792 --> 00:16:00,158 - What's your name? Sam: Samantha. 373 00:16:00,260 --> 00:16:01,426 Jon: How long you've been here, Samantha? 374 00:16:01,494 --> 00:16:02,994 Um, it'll be two years in November. 375 00:16:03,063 --> 00:16:04,362 Were you a bartender beforehand? 376 00:16:04,431 --> 00:16:06,531 This is my real first bartending job. 377 00:16:06,633 --> 00:16:08,066 - What's your name? - Kylie. 378 00:16:08,134 --> 00:16:09,600 If I asked you to make me a margarita, 379 00:16:09,669 --> 00:16:12,370 would it be the same drink that Sam makes me? 380 00:16:12,439 --> 00:16:14,505 I, I just learned it last night. 381 00:16:14,574 --> 00:16:16,240 Jon: Okay, so you haven't been trained. 382 00:16:16,343 --> 00:16:19,310 As the owner, you set the standards. 383 00:16:19,379 --> 00:16:21,112 This is the way this drink should be, this is the way 384 00:16:21,181 --> 00:16:23,047 this plate should be, this is the way the cleanliness 385 00:16:23,149 --> 00:16:25,116 should be, this is the way the staff should be dressed. 386 00:16:25,185 --> 00:16:27,218 Jon: You define the standards. 387 00:16:27,253 --> 00:16:30,321 Your job's to deliver those standards. You with me? 388 00:16:30,390 --> 00:16:35,226 And when they fall short, your job's to verify it and fix it. 389 00:16:35,295 --> 00:16:37,996 So we don't have the standards defined by you correctly 390 00:16:38,064 --> 00:16:40,465 and we don't have you fighting for those standards, 391 00:16:40,533 --> 00:16:43,668 and you guys don't know what the hell the standards are! 392 00:16:43,737 --> 00:16:45,136 Nobody has any guidance here, Nick. 393 00:16:45,171 --> 00:16:47,138 You understand what's going on? 394 00:16:47,207 --> 00:16:49,040 There was a lot of different projects 395 00:16:49,075 --> 00:16:53,378 throughout me taking over in transition and, um-- 396 00:16:53,446 --> 00:16:55,680 So you're gonna give me an excuse? 397 00:16:55,715 --> 00:16:57,582 But we, you, of course, had the time 398 00:16:57,650 --> 00:16:59,050 to do this right, don't you agree? 399 00:16:59,152 --> 00:17:01,285 - I-- I do agree. Jon: And you chose not to. 400 00:17:01,354 --> 00:17:03,254 [dramatic music] 401 00:17:03,356 --> 00:17:05,590 I went through your numbers. 402 00:17:05,658 --> 00:17:08,860 Over three months you lost $6100, 403 00:17:08,928 --> 00:17:10,962 but you had slot revenue of 23,000. 404 00:17:11,031 --> 00:17:13,464 If you didn't have the slot machines, 405 00:17:13,533 --> 00:17:15,566 you know what you lost in three months? 406 00:17:15,635 --> 00:17:19,003 Twenty-nine-thousand dollars. 407 00:17:20,907 --> 00:17:23,941 Average loss per month is $9938. 408 00:17:24,010 --> 00:17:25,410 Call it ten grand a month, 409 00:17:25,512 --> 00:17:28,346 thirty grand in three months without those machines. 410 00:17:28,415 --> 00:17:30,314 It's about as bad as I've seen, 411 00:17:30,383 --> 00:17:32,517 especially from a place this size. 412 00:17:32,585 --> 00:17:36,721 I did not realize how much we were losing. 413 00:17:36,756 --> 00:17:38,056 We can't survive. 414 00:17:38,091 --> 00:17:40,391 The financial management here 415 00:17:40,427 --> 00:17:41,993 is about as bad as I've ever seen. 416 00:17:42,062 --> 00:17:43,628 The projected annual losses 417 00:17:43,663 --> 00:17:45,830 without the slot machines are a 120,000, 418 00:17:45,899 --> 00:17:48,699 $119,000 a year. 419 00:17:48,768 --> 00:17:50,601 Jon: So if I said to you, Nick, 420 00:17:50,670 --> 00:17:53,871 you're gonna lose a $120,000 over the next 12 months, 421 00:17:53,940 --> 00:17:55,840 are you gonna stay open or you're gonna close? 422 00:17:55,942 --> 00:17:57,175 I would not... Yeah. 423 00:17:57,243 --> 00:17:59,110 Jon: You'd close tomorrow, wouldn't you? 424 00:17:59,179 --> 00:18:00,344 Well, without those slot 425 00:18:00,413 --> 00:18:01,546 machines, that's what you're losing. 426 00:18:01,614 --> 00:18:03,614 So the money you're making in there, 427 00:18:03,683 --> 00:18:05,049 you're giving away here. 428 00:18:05,118 --> 00:18:07,518 You don't stand a chance, Nick. 429 00:18:07,587 --> 00:18:11,189 And now you chose Mel to be the manager. Why? 430 00:18:11,257 --> 00:18:13,591 Her passion for this bar. 431 00:18:13,626 --> 00:18:15,960 Passion? Passion? 432 00:18:17,597 --> 00:18:19,630 - Really? - I do. I love this bar. 433 00:18:19,699 --> 00:18:21,099 I wanna see it succeed. 434 00:18:21,167 --> 00:18:23,401 So this is the way you treat something you love? 435 00:18:23,470 --> 00:18:24,735 - No, I... Jon: It's filthy. 436 00:18:24,804 --> 00:18:27,071 No, I... The menus, yeah, I... 437 00:18:27,140 --> 00:18:29,674 The drinks last night were terrible. 438 00:18:29,742 --> 00:18:31,976 Jon: You know those people that I sent in last night? 439 00:18:32,078 --> 00:18:34,245 Scott and Lern, the number-one morning radio show 440 00:18:34,314 --> 00:18:35,713 on the whole city, they came in here. 441 00:18:35,782 --> 00:18:37,849 They could turn on their microphone 442 00:18:37,917 --> 00:18:40,485 and pack this place tomorrow. 443 00:18:40,587 --> 00:18:44,555 That was the opportunity I gave you, and you blew it. 444 00:18:46,960 --> 00:18:50,128 I'm doing the best I can with the knowledge I do have, 445 00:18:50,163 --> 00:18:51,729 but I don't know enough to-- 446 00:18:51,798 --> 00:18:53,564 - I don't buy that, I'm sorry. Mel: I don't. 447 00:18:53,633 --> 00:18:55,299 Jon: You don't make sure the drinks are put in the right 448 00:18:55,335 --> 00:18:57,502 glasses when you're standing ten feet away. 449 00:18:57,570 --> 00:19:01,239 I'm sorry, either you're ignorant or you're lazy. 450 00:19:03,042 --> 00:19:06,811 Have you been online lately and put in bar management training? 451 00:19:06,880 --> 00:19:09,180 - No, but I do like-- - Uh, if you do... 452 00:19:09,249 --> 00:19:12,817 Thousands of hours of kitchen training, 453 00:19:12,852 --> 00:19:15,386 bar training, bartending training, 454 00:19:15,455 --> 00:19:18,156 promotional training, marketing training, 455 00:19:18,224 --> 00:19:22,793 cleaning, chemicals to you, everything is there. 456 00:19:22,862 --> 00:19:25,830 Passion doesn't do these things, Mel. 457 00:19:25,865 --> 00:19:27,999 Passion makes sure people are trained 458 00:19:28,034 --> 00:19:29,734 'cause you care about your customers. 459 00:19:29,836 --> 00:19:33,571 But look at the fricking food you gave them. 460 00:19:33,640 --> 00:19:37,074 If you're so passionate and you wanna learn, 461 00:19:37,143 --> 00:19:40,745 I scratch my head, Nick, and say, why hasn't she? 462 00:19:40,847 --> 00:19:43,414 So you have a manager who doesn't know anything. 463 00:19:43,516 --> 00:19:44,982 Why can't you train her? 464 00:19:45,051 --> 00:19:47,818 Get her the resources to make her successful. 465 00:19:47,887 --> 00:19:50,454 You're setting her up to fail. 466 00:19:55,161 --> 00:19:56,294 [glass shatters] 467 00:19:56,396 --> 00:19:58,429 Jon: So, Nick, why can't you train her? 468 00:19:58,531 --> 00:20:01,265 Get her the resources to make her successful. 469 00:20:01,334 --> 00:20:03,834 You're setting her up to fail. 470 00:20:04,904 --> 00:20:07,405 I want this place to succeed. 471 00:20:07,473 --> 00:20:08,773 Why? 472 00:20:08,841 --> 00:20:10,541 I love... I just, I love... 473 00:20:10,577 --> 00:20:13,144 I've been here. I love the customers. 474 00:20:13,246 --> 00:20:15,346 Mel: I-- I see so much potential in it, 475 00:20:15,415 --> 00:20:16,881 and one day I do wanna own it. 476 00:20:16,916 --> 00:20:18,816 Jon: Okay, so here's the thing, I'm worried 477 00:20:18,885 --> 00:20:20,384 that you're not equipped to run it well. 478 00:20:20,453 --> 00:20:23,955 Uh, I feel like it's all put on me 479 00:20:24,023 --> 00:20:25,923 and I don't know what I'm doing. 480 00:20:25,992 --> 00:20:26,924 Look at her. 481 00:20:27,026 --> 00:20:28,859 [Mel sobbing] 482 00:20:28,928 --> 00:20:31,162 Jon: So you've really let her down. 483 00:20:31,231 --> 00:20:32,730 And you have to own that. 484 00:20:32,799 --> 00:20:34,398 And somehow, Nick, you have to provide her 485 00:20:34,467 --> 00:20:38,169 with resources and support, so that she can be successful. 486 00:20:38,238 --> 00:20:41,572 So, uh, when I go to retire, or if I no longer 487 00:20:41,608 --> 00:20:44,308 wanna be in this industry, in this business, 488 00:20:44,377 --> 00:20:46,911 Mel, she has rights of first refusal. 489 00:20:46,980 --> 00:20:50,681 Ah, but after today, I just wanted a little bit more time 490 00:20:50,750 --> 00:20:52,216 to think about it. 491 00:20:52,285 --> 00:20:54,919 Let me bring my experts in. Come on in, folks. 492 00:20:54,988 --> 00:20:57,321 [upbeat music] 493 00:20:57,423 --> 00:20:59,557 I've asked Rebecca to come help me as a bartender here 494 00:20:59,626 --> 00:21:01,959 because she's an unbelievable trainer. 495 00:21:02,028 --> 00:21:04,762 King: For the bar, Jon brings in Rebecca Dowda, 496 00:21:04,797 --> 00:21:07,965 a nationally-recognized mixologist, beverage consultant 497 00:21:08,034 --> 00:21:10,101 and bartender development specialist. 498 00:21:10,203 --> 00:21:13,404 Rebecca is known for creating well-balanced cocktail menus 499 00:21:13,473 --> 00:21:16,207 that inspire both her peers in the industry 500 00:21:16,276 --> 00:21:17,541 and guests alike. 501 00:21:19,078 --> 00:21:21,212 Jon: Brad is one of my favorite chefs in the country. 502 00:21:21,281 --> 00:21:23,447 He, too, is extremely gifted. 503 00:21:23,483 --> 00:21:26,651 King: For the kitchen, Jon brings in Chef Brad Miller. 504 00:21:26,719 --> 00:21:30,221 From the suburbs of Chicago to the coast of California. 505 00:21:30,323 --> 00:21:32,823 Chef Miller specializes in bringing together 506 00:21:32,859 --> 00:21:36,294 simple ingredients to create specialized cuisines. 507 00:21:36,362 --> 00:21:38,462 He's currently the chef and co-owner 508 00:21:38,498 --> 00:21:40,131 of the Inn Of The Seventh Ray, 509 00:21:40,199 --> 00:21:43,601 one of Los Angeles' most revered restaurants. 510 00:21:43,636 --> 00:21:47,405 Tonight I got a stress test. We're gonna pack this place. 511 00:21:47,473 --> 00:21:48,673 I wanna see what happens. 512 00:21:48,775 --> 00:21:50,341 The whole purpose of a stress test 513 00:21:50,410 --> 00:21:52,109 is to see where we break. 514 00:21:52,145 --> 00:21:53,844 Let's go through it. Thank you. 515 00:21:56,082 --> 00:21:59,083 [upbeat music] 516 00:22:03,523 --> 00:22:05,222 - Hey, guys. - Hi. 517 00:22:05,325 --> 00:22:06,657 - How's it going? - Good. 518 00:22:06,693 --> 00:22:09,694 So my goal today is to evaluate the bartenders, 519 00:22:09,729 --> 00:22:11,329 figure out what their skill set is, 520 00:22:11,364 --> 00:22:14,465 and really understand what Jon and I have to work with. 521 00:22:14,534 --> 00:22:17,001 Rebecca: I'm gonna have you make two margaritas for me. 522 00:22:17,036 --> 00:22:19,537 Make me two whiskey highballs. 523 00:22:19,605 --> 00:22:23,474 A great bartender should be able to do this in about 45 seconds. 524 00:22:23,543 --> 00:22:24,608 Rebecca: You ready? 525 00:22:24,677 --> 00:22:26,610 [upbeat music] 526 00:22:27,714 --> 00:22:30,014 I've never made that before. 527 00:22:30,049 --> 00:22:32,383 Okay, do we have a little... 528 00:22:33,553 --> 00:22:35,086 [humming] 529 00:22:35,154 --> 00:22:36,320 Rebecca: What do you think's in it? 530 00:22:36,389 --> 00:22:38,055 Well, whiskey and... 531 00:22:38,091 --> 00:22:39,757 I don't know-- know what the highball would be. 532 00:22:39,859 --> 00:22:42,293 I was looking for the little ounce thingies that, uh-- 533 00:22:42,362 --> 00:22:43,861 - The ounce thingies? - Mm-hmm-hmm. 534 00:22:43,896 --> 00:22:46,664 Rebecca: Alright. This is a classic recipe. 535 00:22:46,733 --> 00:22:50,301 Does anyone have any guesses what it might be? 536 00:22:50,403 --> 00:22:52,403 [suspenseful music] 537 00:22:52,472 --> 00:22:55,806 - I can google it real quick. - You can google it? 538 00:22:55,908 --> 00:22:57,675 So Kylie doesn't seem to be able to do 539 00:22:57,744 --> 00:22:59,076 more than one thing at a time. 540 00:22:59,178 --> 00:23:00,644 Rebecca: I'm watching her pour counts. 541 00:23:00,713 --> 00:23:02,246 She's not getting the proper dilution. 542 00:23:02,348 --> 00:23:04,081 This margarita does not look good. 543 00:23:04,183 --> 00:23:05,282 I wouldn't wanna drink it. 544 00:23:05,385 --> 00:23:06,784 So a highball is a type of glass, 545 00:23:06,819 --> 00:23:09,353 and it's gonna be a higher glass, okay? 546 00:23:09,422 --> 00:23:13,724 Our highball is whiskey and club soda. 547 00:23:13,793 --> 00:23:17,461 And poor Sam, she needs a lot of help with her pour count. 548 00:23:17,563 --> 00:23:19,363 Rebecca: She needs help with organization 549 00:23:19,432 --> 00:23:21,065 and actually talking to the guests. 550 00:23:21,134 --> 00:23:24,168 I wouldn't wait this long for a drink at any bar. 551 00:23:24,237 --> 00:23:26,771 Three minutes and 35 seconds. 552 00:23:26,839 --> 00:23:29,840 I certainly wouldn't wait this long for a drink at this one. 553 00:23:29,909 --> 00:23:31,409 You-- you've gotta know what you're doing 554 00:23:31,477 --> 00:23:33,411 in order to make cocktails correctly, okay? 555 00:23:33,479 --> 00:23:36,113 So our jigger-handling is all over the place. 556 00:23:36,149 --> 00:23:38,048 We were actually short-pouring. 557 00:23:38,117 --> 00:23:40,951 You shouldn't have to do three 40-yard dashes 558 00:23:41,020 --> 00:23:43,788 in order to make one cocktail. That's ridiculous. 559 00:23:43,856 --> 00:23:46,323 So we've got a ton of work to do. 560 00:23:46,392 --> 00:23:47,691 - Are you ready? - Ready. 561 00:23:47,794 --> 00:23:50,227 Okay, cool. So let's get to work. 562 00:23:50,296 --> 00:23:51,429 So first thing I wanna do today, 563 00:23:51,497 --> 00:23:53,931 I wanna have you cook three burgers. 564 00:23:54,000 --> 00:23:56,600 We're gonna go medium rare, medium, medium well. 565 00:23:56,669 --> 00:24:00,471 And I wanna have you cook the steak for the steak salad. 566 00:24:00,506 --> 00:24:03,107 Jon told me the equipment's there, they got a, you know, 567 00:24:03,176 --> 00:24:05,342 decent kitchen, but they're seasoning everything wrong, 568 00:24:05,445 --> 00:24:07,077 they're smashing burgers, the staff 569 00:24:07,146 --> 00:24:08,679 has no idea what they're doing. 570 00:24:08,748 --> 00:24:11,415 So today I wanna see just where their knowledge is at. 571 00:24:13,352 --> 00:24:15,219 [suspenseful music] 572 00:24:15,288 --> 00:24:17,221 So they're cooking their steak for their salad 573 00:24:17,290 --> 00:24:19,723 by slicing it and then cooking it on the grill. 574 00:24:19,759 --> 00:24:21,325 They're losing every bit of juice 575 00:24:21,394 --> 00:24:23,227 that steak has worked its whole life to have. 576 00:24:23,329 --> 00:24:25,529 Brad: I'm gonna throw in my own steak just to show them 577 00:24:25,565 --> 00:24:28,232 how to properly cook a steak for a salad. 578 00:24:28,334 --> 00:24:30,301 And they learned not to smash the burger, 579 00:24:30,369 --> 00:24:32,736 but they're still doing a pretty horrific job. 580 00:24:32,839 --> 00:24:35,206 They need to work on time and temperature control. 581 00:24:35,241 --> 00:24:37,842 This staff has zero foundational knowledge 582 00:24:37,877 --> 00:24:39,410 on how to even be in a restaurant. 583 00:24:39,479 --> 00:24:42,613 So medium well is kind of the only thing you did right. 584 00:24:42,682 --> 00:24:45,916 You know, if-- if you order this medium in the restaurant, 585 00:24:46,018 --> 00:24:47,151 this is gonna get sent back. 586 00:24:47,220 --> 00:24:48,552 That's almost rare to medium rare. 587 00:24:48,588 --> 00:24:51,088 So we need to really, really work on temps. 588 00:24:51,157 --> 00:24:52,923 And need to get all the servers, put it on the ticket. 589 00:24:53,025 --> 00:24:56,527 So train your servers, take a temp, and the cook can make it. 590 00:24:56,596 --> 00:24:58,762 And never serve 591 00:24:58,865 --> 00:25:01,398 cut, cooked steak. This is like shoe leather. 592 00:25:01,467 --> 00:25:04,368 When you cook a piece of meat, all the juices are like this. 593 00:25:04,437 --> 00:25:06,003 And then when you cut it, they all just release. 594 00:25:06,072 --> 00:25:08,405 This is how you're gonna cut your salad steak. 595 00:25:08,474 --> 00:25:10,741 And you wanna cut it on the bias, so the customer's 596 00:25:10,843 --> 00:25:13,477 not trying to rip through a leathery piece of meat. 597 00:25:13,546 --> 00:25:16,580 Is that a lot more appetizing than this? 598 00:25:16,616 --> 00:25:18,282 So it's clear we have a lot to work on still. 599 00:25:18,351 --> 00:25:20,584 So let's keep training, and we're gonna get ready 600 00:25:20,653 --> 00:25:21,652 to go into stress tests. 601 00:25:21,721 --> 00:25:23,721 [engines revving] 602 00:25:25,491 --> 00:25:28,559 [upbeat music] 603 00:25:29,762 --> 00:25:32,830 [engines revving] 604 00:25:38,137 --> 00:25:39,937 [door creaking] 605 00:25:40,039 --> 00:25:42,106 Welcome, guys. Come on in. 606 00:25:42,141 --> 00:25:43,340 [dramatic music] 607 00:25:43,409 --> 00:25:45,543 - Hello. - Hey. 608 00:25:45,611 --> 00:25:48,112 Nick: Welcome, welcome. - Hi, guys. Find you a seat. 609 00:25:48,180 --> 00:25:49,446 Yeah, get you a seat. 610 00:25:49,482 --> 00:25:51,482 Is... You guys know what you want? 611 00:25:51,584 --> 00:25:53,884 I could use a margarita. The classic margarita. 612 00:25:53,953 --> 00:25:56,086 - A classic margarita? Kylie: Alright. 613 00:25:56,122 --> 00:25:57,655 You said highball and chicken sandwich? 614 00:25:57,757 --> 00:25:58,756 Man 2: Yes, please. 615 00:25:58,824 --> 00:26:01,125 [printer whirring] 616 00:26:01,193 --> 00:26:02,293 We got a chicken sandwich. 617 00:26:02,361 --> 00:26:04,194 I'm gonna now let you boys rock. 618 00:26:05,598 --> 00:26:06,931 If we aren't moving a little slow, 619 00:26:06,999 --> 00:26:10,167 we can take more than one order at once. 620 00:26:10,202 --> 00:26:12,336 Okay, what are we doing? Are you tending bar? 621 00:26:12,438 --> 00:26:15,606 - I'm gonna help with both. - Who's gonna take those orders? 622 00:26:15,675 --> 00:26:19,076 - Um, we are, too. I guess-- - Okay, do that first. 623 00:26:19,145 --> 00:26:21,645 Nick: Mel, I wanna see you be a leader tonight. 624 00:26:21,747 --> 00:26:23,847 Can I get a highball and a Gutter burger? 625 00:26:23,950 --> 00:26:25,516 - Okay. Jon: Well, here we go. 626 00:26:25,585 --> 00:26:28,819 Mel is set up to actually act as a manager tonight. 627 00:26:28,854 --> 00:26:31,322 - Fast. Work fast. - I got it. 628 00:26:31,424 --> 00:26:34,458 She's focused on quality and holding up standards. 629 00:26:34,527 --> 00:26:36,594 If she does that, we'll be successful. 630 00:26:36,662 --> 00:26:39,563 Right now nobody's been served yet. 631 00:26:41,200 --> 00:26:42,833 Brad: We got a lot of tickets up. 632 00:26:42,868 --> 00:26:44,134 Ian: There's a chicken. 633 00:26:44,170 --> 00:26:47,204 I need one chicken. I need a steak. 634 00:26:47,306 --> 00:26:49,573 - Do we have temps on the steak? - Doesn't say it. 635 00:26:49,642 --> 00:26:50,774 Doesn't say it, so they're not taking, 636 00:26:50,843 --> 00:26:52,343 they're not taking temp orders. 637 00:26:52,411 --> 00:26:55,546 The one thing we discussed today was temperatures, 638 00:26:55,648 --> 00:26:56,947 getting temperatures correct. 639 00:26:57,016 --> 00:26:59,316 And all these tickets, not one temperature, 640 00:26:59,352 --> 00:27:01,819 not for a steak, not for a burger, zero. 641 00:27:01,854 --> 00:27:04,221 [sizzling] 642 00:27:04,323 --> 00:27:06,423 Where did Ray's drink go? Ray had his drink. Where'd... 643 00:27:06,492 --> 00:27:08,859 She, she took it 'cause she wanted a bee's knees. 644 00:27:08,894 --> 00:27:10,894 - Who took it? - The lady. I don't know. 645 00:27:10,997 --> 00:27:12,463 - I, I thought... Mel: Oh, my gosh. 646 00:27:12,531 --> 00:27:14,298 Kylie: I don't know. Mel: I can't keep making... 647 00:27:14,367 --> 00:27:16,867 You can't just let a drink go out because someone wants it. 648 00:27:16,969 --> 00:27:18,202 I had drinks up here made. 649 00:27:18,270 --> 00:27:20,871 [intense music] 650 00:27:20,973 --> 00:27:22,640 - I'll call the temps. - Here we go. 651 00:27:22,708 --> 00:27:25,309 We still have no temps. These ones have been sent back here. 652 00:27:25,378 --> 00:27:26,877 Jon: So... 653 00:27:26,912 --> 00:27:29,213 These are the first two chicken sandwiches that came through. 654 00:27:29,248 --> 00:27:30,347 Mel, who's running food? 655 00:27:30,383 --> 00:27:32,049 We got cooks running out here with food, 656 00:27:32,118 --> 00:27:33,484 so now he's not cooking. 657 00:27:33,552 --> 00:27:35,252 Jon: So the kitchen is falling behind. 658 00:27:35,287 --> 00:27:38,088 So, Nick, somebody has to run food out of the kitchen. 659 00:27:38,157 --> 00:27:40,758 We're not managing anything here. 660 00:27:40,826 --> 00:27:43,560 Whose is this? Where does this go? 661 00:27:43,596 --> 00:27:45,663 Mel: The ticket's in the kitchen. Hold on. 662 00:27:47,199 --> 00:27:49,266 I have food here with no tickets. 663 00:27:49,335 --> 00:27:50,934 It's getting cold. We don't know where it's going. 664 00:27:51,003 --> 00:27:53,837 Jon: Mel is being a leader and she is stepping up, 665 00:27:53,906 --> 00:27:55,906 but she's got no systems in place here 666 00:27:55,941 --> 00:27:58,075 and she does not have the support she needs 667 00:27:58,110 --> 00:28:00,544 to get things moving. 668 00:28:00,579 --> 00:28:03,414 Who's ordered food? Show me with your hands how many. 669 00:28:03,482 --> 00:28:05,649 Jon: Wow. Oye. 670 00:28:05,718 --> 00:28:09,019 I need five burgers and, like, eight things of [bleep] chicken. 671 00:28:09,088 --> 00:28:10,721 Mel: Okay, so for the hamburgers... 672 00:28:10,790 --> 00:28:12,623 Do me a favor. Put... Yeah, pat it for them, please. 673 00:28:12,725 --> 00:28:14,792 Brad: Put it up here. Write it on the ticket. 674 00:28:14,860 --> 00:28:16,393 Mel: They're not putting names on 'em. 675 00:28:16,429 --> 00:28:17,995 Brian: They're not doing anything, man. 676 00:28:18,064 --> 00:28:19,797 - I have a medium-well b-- Mel: Yeah, look, I didn't... 677 00:28:19,865 --> 00:28:22,433 - So they're not putting... - Talk to me. 678 00:28:22,501 --> 00:28:24,635 Jon, we're writing temps on the tickets right here 679 00:28:24,704 --> 00:28:27,438 'cause no temps were rung in. So we had four burgers up. 680 00:28:27,473 --> 00:28:29,273 We didn't know what temps they were, so they all sat. 681 00:28:29,308 --> 00:28:31,942 Now they're all well, and now they're all right in that trash. 682 00:28:32,011 --> 00:28:34,011 So we're throwing this way more food than we're sending out. 683 00:28:34,080 --> 00:28:36,447 We've already thrown away five burgers and one steak. 684 00:28:36,515 --> 00:28:39,516 [intense music] 685 00:28:42,121 --> 00:28:44,054 [indistinct chatter] 686 00:28:44,123 --> 00:28:48,258 This is ridiculous! Complete failure! 687 00:28:51,630 --> 00:28:52,663 [glass shatters] 688 00:28:52,732 --> 00:28:54,531 [indistinct chatter] 689 00:28:54,600 --> 00:28:58,902 This is ridiculous! Complete failure! 690 00:28:59,004 --> 00:29:01,438 Mel, go get me a white towel! 691 00:29:02,508 --> 00:29:03,974 Nick, where are you? 692 00:29:04,043 --> 00:29:05,375 Right here. 693 00:29:05,411 --> 00:29:07,745 Jon: Come on, throw up the white towel. 694 00:29:08,848 --> 00:29:10,714 Complete surrender. 695 00:29:10,750 --> 00:29:12,883 You don't know where the food's going. 696 00:29:12,918 --> 00:29:16,420 It'll take them an hour and a half to get to the last tickets. 697 00:29:16,522 --> 00:29:19,223 You people have been sitting here for over a half hour, 698 00:29:19,291 --> 00:29:20,858 you got nothing! 699 00:29:20,926 --> 00:29:24,361 This is a complete failure! Do you all agree? 700 00:29:24,430 --> 00:29:26,597 All: Yeah. - Shut it down! 701 00:29:26,665 --> 00:29:29,833 I got to go to work. We got to train everybody. 702 00:29:29,902 --> 00:29:33,303 Come back in two days, we'll show you how we do it right. 703 00:29:33,405 --> 00:29:36,406 Tonight, just, it was overwhelming. 704 00:29:38,310 --> 00:29:39,910 Sorry, guys! 705 00:29:39,945 --> 00:29:41,612 Mel: At the angles for me to own it. 706 00:29:41,714 --> 00:29:44,448 And I don't wanna be the one losing $200,000 a year, 707 00:29:44,517 --> 00:29:46,984 you know, so I have to do better, 708 00:29:47,086 --> 00:29:49,286 so I'm not in Nick's position. 709 00:29:52,358 --> 00:29:55,425 [suspenseful music] 710 00:29:58,764 --> 00:30:02,032 You know, it was a complete, utter failure. 711 00:30:02,101 --> 00:30:04,635 Question is, do you think you can turn them around? 712 00:30:04,670 --> 00:30:05,936 Brad: That's definitely gonna be a challenge. 713 00:30:05,971 --> 00:30:07,271 But they care. But that's what we need. 714 00:30:07,306 --> 00:30:10,107 So you need the systems and the food items 715 00:30:10,142 --> 00:30:12,209 that are simple enough to make them good. 716 00:30:12,278 --> 00:30:13,377 - Yeah. - Yeah. 717 00:30:13,445 --> 00:30:14,611 What do you think, Rebecca? 718 00:30:14,647 --> 00:30:16,446 I think we can do classic cocktails. 719 00:30:16,482 --> 00:30:18,448 They've got to be easy to execute. 720 00:30:18,484 --> 00:30:22,085 Yeah. That sounds great. Now if we take a look... 721 00:30:22,154 --> 00:30:23,921 Not a lot of houses, you notice that? 722 00:30:23,989 --> 00:30:25,489 There are bars in the area. 723 00:30:25,591 --> 00:30:27,791 So we gotta overcome this competition. 724 00:30:27,860 --> 00:30:30,327 So here's the thought, the road that this bar is on, 725 00:30:30,429 --> 00:30:35,499 Route 66, was a famous road for bootleggers during prohibition. 726 00:30:35,568 --> 00:30:38,335 So for all we know, this bar could have been a hideout 727 00:30:38,437 --> 00:30:39,736 for bootleggers back then. 728 00:30:39,805 --> 00:30:41,672 If we can create a destination bar, 729 00:30:41,774 --> 00:30:43,941 a really cool prohibition-looking bar, 730 00:30:44,009 --> 00:30:46,310 with a great prohibition cocktail program 731 00:30:46,345 --> 00:30:49,513 and a great prohibition-style food program... 732 00:30:49,615 --> 00:30:52,149 - I think people will come here. -It's a home run. 733 00:30:52,184 --> 00:30:53,951 Yup, so we gotta make it a destination. 734 00:30:54,019 --> 00:30:56,486 So why don't we sit down? Let's figure out the menu. 735 00:30:56,522 --> 00:30:58,589 Let's figure out the drink menu together. 736 00:30:58,657 --> 00:31:01,525 - I'll buy the coffee, okay? Brad: Let's do it. Yeah. 737 00:31:03,028 --> 00:31:06,063 [upbeat music] 738 00:31:13,806 --> 00:31:15,439 - Good morning. All: Good morning. 739 00:31:15,507 --> 00:31:19,176 Last night's stress test was a complete dumpster fire. 740 00:31:19,278 --> 00:31:21,411 Rebecca: It's like they've never bartended before. 741 00:31:21,480 --> 00:31:24,882 So we really need to give easy-to-execute cocktail builds 742 00:31:24,984 --> 00:31:26,316 for the bartenders at this point. 743 00:31:26,385 --> 00:31:29,386 Today we're gonna learn how to make a French 75. 744 00:31:29,455 --> 00:31:32,890 This French 75 should be really easy for them to execute. 745 00:31:32,992 --> 00:31:37,194 So we're gonna start off with a half ounce of Twisted Alchemy 746 00:31:37,229 --> 00:31:39,963 cold-pressed lemon juice, half ounce of simple syrup, 747 00:31:40,032 --> 00:31:41,865 and an ounce and a half of vodka. 748 00:31:41,934 --> 00:31:43,567 We're gonna add ice, shake it 749 00:31:43,602 --> 00:31:45,335 and strain it into a coupe glass. 750 00:31:45,404 --> 00:31:47,137 Top this with some sparkling wine 751 00:31:47,206 --> 00:31:50,107 and garnish with a lemon twist. 752 00:31:50,175 --> 00:31:52,276 So this is our French 75. 753 00:31:53,779 --> 00:31:56,647 This is a really popular cocktail in this area as well, 754 00:31:56,715 --> 00:31:58,115 so people are gonna be familiar with it 755 00:31:58,183 --> 00:31:59,883 and comfortable ordering it. 756 00:31:59,919 --> 00:32:02,019 We still have a lot of work to do, 757 00:32:02,087 --> 00:32:03,420 but just remember you're a team. 758 00:32:03,489 --> 00:32:05,589 Encourage each other, cheer each other on, 759 00:32:05,658 --> 00:32:08,859 and I think we're gonna have a good relaunch tomorrow. 760 00:32:08,894 --> 00:32:12,062 [instrumental music] 761 00:32:15,200 --> 00:32:17,034 Last night was a complete failure. 762 00:32:17,102 --> 00:32:18,869 But when I look at what failed, 763 00:32:18,938 --> 00:32:21,638 it was more of the systems than the people. 764 00:32:21,740 --> 00:32:23,640 Jon: I can fix those systems. 765 00:32:23,709 --> 00:32:27,144 What I have to fix now, Mel, she's burned out. 766 00:32:27,246 --> 00:32:30,614 She needs a path forward that includes learning 767 00:32:30,683 --> 00:32:32,516 and a path to ownership. 768 00:32:32,584 --> 00:32:34,451 That's what I need to accomplish today. 769 00:32:34,520 --> 00:32:37,154 When I came here, you said to me, "Jon, I'm passionate." 770 00:32:37,222 --> 00:32:39,089 - Mm-hmm. - I didn't believe you. 771 00:32:39,124 --> 00:32:41,591 I believe you now 'cause I saw it last night. 772 00:32:41,660 --> 00:32:45,062 You were sinking last night, not because of you. 773 00:32:45,130 --> 00:32:47,764 Every system let you down. 774 00:32:47,800 --> 00:32:49,499 We're systemizing everything. 775 00:32:49,568 --> 00:32:51,868 I'm putting in the POS system for you, the printers. 776 00:32:51,937 --> 00:32:54,271 We're making sure the kitchen is perfectly set up. 777 00:32:54,306 --> 00:32:55,939 We're gonna realign the bar. 778 00:32:56,008 --> 00:32:59,609 I've come up with a concept that targets the history of the area, 779 00:32:59,645 --> 00:33:02,312 that this bar is gonna become a destination. 780 00:33:02,381 --> 00:33:05,148 So I believe that I'm doing all the things that I need to do 781 00:33:05,217 --> 00:33:08,652 to set you up for success and set you up for success. 782 00:33:08,754 --> 00:33:10,954 Now, the question becomes, 783 00:33:10,990 --> 00:33:14,658 how do you set her up to a real future here? 784 00:33:14,760 --> 00:33:16,960 You have a ton of passion for the bar, 785 00:33:17,029 --> 00:33:19,629 and, um, I need to come up 786 00:33:19,665 --> 00:33:22,232 with some type of, uh, succession plan, 787 00:33:22,301 --> 00:33:25,802 so you kind of see what the future looks like. 788 00:33:25,838 --> 00:33:29,773 That's awesome. I'd appreciate that, like, big time. 789 00:33:29,842 --> 00:33:32,676 Why are you crying right now? What are you feeling? 790 00:33:32,711 --> 00:33:36,013 - Tell me. - Just 'cause I feel like... 791 00:33:36,115 --> 00:33:39,316 Mel: I feel like I've sacrificed so much, and I... 792 00:33:39,418 --> 00:33:41,084 You know, the whole reason why I don't mind 793 00:33:41,153 --> 00:33:44,654 spending all my time at that bar is, in my head, 794 00:33:44,690 --> 00:33:46,823 it's, you know, I'm gonna, I'm gonna benefit from it, 795 00:33:46,859 --> 00:33:49,693 my children are gonna benefit from it. 796 00:33:49,728 --> 00:33:53,497 But we just never get there. And it's... 797 00:33:53,532 --> 00:33:58,402 It's a lot. Like, it's-- it's, it's made me be kind of burnout. 798 00:33:58,470 --> 00:34:00,370 Now, like, I'm-- I'm ready. 799 00:34:00,406 --> 00:34:04,641 I feel like I got that spark back in me. Um, I'm... 800 00:34:04,710 --> 00:34:08,678 Like, I feel first, like the first time in six years 801 00:34:08,714 --> 00:34:11,248 that this bar actually has a chance 802 00:34:11,316 --> 00:34:13,050 to get where it needs to be. 803 00:34:13,152 --> 00:34:16,553 Okay, now it's time to pack it. Okay, so let me go do my work. 804 00:34:16,655 --> 00:34:19,556 Mel really stepped up to the plate this week, 805 00:34:19,658 --> 00:34:21,358 and I think she did a great job. 806 00:34:21,427 --> 00:34:23,960 Nick: And when I go to retire, Mel has proven to me that 807 00:34:24,029 --> 00:34:27,964 she is fully capable to carry my father's legacy forward. 808 00:34:28,066 --> 00:34:30,233 I don't cry all the time. I use... I've never... 809 00:34:30,302 --> 00:34:34,905 I swear, I was never this soft. It's my old age. [chuckles] 810 00:34:36,975 --> 00:34:39,543 [upbeat music] 811 00:34:40,579 --> 00:34:43,580 [machines whirring] 812 00:34:51,924 --> 00:34:54,925 [crowd cheering] 813 00:34:54,960 --> 00:34:57,494 [applauding] 814 00:34:57,563 --> 00:34:59,262 Hello. 815 00:34:59,298 --> 00:35:00,564 Hi, everybody. 816 00:35:00,632 --> 00:35:02,632 - How are you, Nick? - Awesome. 817 00:35:02,701 --> 00:35:04,334 How long has your dad owned this building? 818 00:35:04,403 --> 00:35:07,437 - Uh, over 30 years. - Over 30 years. 819 00:35:07,473 --> 00:35:09,139 Jon: So this is a legacy. - It is. 820 00:35:09,208 --> 00:35:10,874 Jon: To you... This means something to your family. 821 00:35:10,909 --> 00:35:12,375 It's more than just a business. 822 00:35:12,444 --> 00:35:14,077 You know, a bar like this doesn't have 823 00:35:14,113 --> 00:35:15,946 thousands of apartments around, does it? 824 00:35:15,981 --> 00:35:18,148 - Mm-hmm. - It is a pretty rural area. 825 00:35:18,217 --> 00:35:23,420 I need to build a destination, something that has impact. 826 00:35:23,489 --> 00:35:27,257 I wanted to come up with a concept that had significance, 827 00:35:27,326 --> 00:35:31,828 that had some local relevance, that had a story attached to it. 828 00:35:33,365 --> 00:35:34,898 - You guys ready to see it? - Yeah. 829 00:35:34,933 --> 00:35:36,633 - You ready, Nick? Here we go. - I am. 830 00:35:36,735 --> 00:35:38,969 Give me a little noise here, folks. 831 00:35:39,037 --> 00:35:41,104 One, two, three! 832 00:35:41,140 --> 00:35:43,006 [crowd cheering] 833 00:35:43,108 --> 00:35:44,574 [laughing] 834 00:35:44,643 --> 00:35:46,843 Oh, I don't... That is awesome! 835 00:35:50,349 --> 00:35:51,281 [glass shatters] 836 00:35:51,350 --> 00:35:54,451 - Whoo! - One, two, three! 837 00:35:54,553 --> 00:35:56,253 [crowd cheering] 838 00:35:56,288 --> 00:35:57,888 [Nick chuckling] 839 00:35:57,956 --> 00:35:59,623 [indistinct chatter] 840 00:35:59,691 --> 00:36:01,725 [laughing] 841 00:36:01,793 --> 00:36:04,327 Oh, I don't... That is awesome. 842 00:36:04,396 --> 00:36:06,630 - Holy cow! - It is so good. 843 00:36:06,732 --> 00:36:09,466 Jon: So, how about that beautiful sign right there? 844 00:36:09,535 --> 00:36:11,902 Ziglin Signs worked all night long 845 00:36:11,970 --> 00:36:13,904 to get that sign for you guys. 846 00:36:13,972 --> 00:36:16,339 [crowd cheering] 847 00:36:17,142 --> 00:36:18,808 This is off Route 66. 848 00:36:18,844 --> 00:36:21,244 In the 1920s and 1930s, 849 00:36:21,313 --> 00:36:25,048 Vitale was a Mob family out of St. Louis, 850 00:36:25,117 --> 00:36:28,418 and they would run whiskey from Chicago 851 00:36:28,487 --> 00:36:31,121 down to St. Louis, St. Louis up to Chicago. 852 00:36:31,190 --> 00:36:33,423 So this was a Mob family 853 00:36:33,492 --> 00:36:35,825 that controlled this turf in those years. 854 00:36:35,928 --> 00:36:37,661 And when you go inside, 855 00:36:37,763 --> 00:36:42,032 you're gonna feel the history of this family 856 00:36:42,100 --> 00:36:45,001 and Route 66 and bootlegging. 857 00:36:45,103 --> 00:36:47,637 - You're smiling. - Oh, I... It's amazing. 858 00:36:47,673 --> 00:36:49,072 - Alright, guys, you ready? Mel: Yeah. 859 00:36:49,141 --> 00:36:50,974 Alright. Wanna go inside? Should we let him in? 860 00:36:51,076 --> 00:36:53,443 Crowd: Yes! - Alright, go ahead. 861 00:36:53,512 --> 00:36:55,111 Can we go ahead? It is like... 862 00:36:55,180 --> 00:36:56,146 Kylie: Let's do it. 863 00:36:56,181 --> 00:36:58,181 [indistinct chatter] 864 00:36:58,283 --> 00:36:59,683 Oh, my gosh! 865 00:36:59,785 --> 00:37:01,585 [indistinct chatter] 866 00:37:01,653 --> 00:37:02,786 [jazz music] 867 00:37:02,821 --> 00:37:04,120 I love it! 868 00:37:04,156 --> 00:37:06,122 [chuckles] 869 00:37:06,158 --> 00:37:07,457 Mel: Oh, my God! 870 00:37:07,492 --> 00:37:08,858 [indistinct chatter] 871 00:37:08,927 --> 00:37:11,027 Oh! Oh, God! 872 00:37:11,096 --> 00:37:13,196 [indistinct chatter] 873 00:37:13,265 --> 00:37:16,499 Oh, it's so fancy! 874 00:37:16,535 --> 00:37:20,470 Nick: Oh, my gosh! Oh... 875 00:37:20,539 --> 00:37:21,504 [indistinct chatter] 876 00:37:21,540 --> 00:37:22,872 Mel: You need a hug? 877 00:37:22,908 --> 00:37:24,641 Oh, [bleep]. 878 00:37:24,710 --> 00:37:27,510 [Nick sobbing] 879 00:37:27,579 --> 00:37:30,647 I'm at a loss of words, I've never seen 880 00:37:30,682 --> 00:37:33,817 something as beautiful as this. 881 00:37:33,852 --> 00:37:35,986 Nick: Amazing atmosphere. 882 00:37:36,054 --> 00:37:36,886 Wow! 883 00:37:36,989 --> 00:37:39,256 For Jon to come in and do this 884 00:37:39,324 --> 00:37:43,393 all in a week or less, well done. 885 00:37:43,495 --> 00:37:44,828 Mel: Oh, my gosh. - Well, what do you think? 886 00:37:44,896 --> 00:37:46,730 Mel: We love it! Nick: Oh, my gosh. 887 00:37:46,832 --> 00:37:49,199 Mel: Like, how do you do this? Like... 888 00:37:49,268 --> 00:37:51,534 I've never seen something so beautiful in my life. 889 00:37:51,570 --> 00:37:54,938 Thank you. So grab a seat. I wanna get behind the bar. 890 00:37:55,007 --> 00:37:57,040 So remember when we talked yesterday, I talked about 891 00:37:57,075 --> 00:37:59,876 you guys did great, you didn't have the systems? 892 00:37:59,911 --> 00:38:02,145 Jon: We have two stations with POS systems that are really 893 00:38:02,214 --> 00:38:04,180 set up, so we can make drinks quicker. 894 00:38:04,249 --> 00:38:05,649 Then, on top of that, 895 00:38:05,717 --> 00:38:08,885 I wanted to set you guys up managing your costs, 896 00:38:08,987 --> 00:38:10,920 so I got your subscription to Partender. 897 00:38:10,989 --> 00:38:13,189 Takes inventory in 15 minutes, just tracking 898 00:38:13,258 --> 00:38:15,025 as it should be, to protect those profits. 899 00:38:15,093 --> 00:38:17,193 Next I got Cocktail Kingdom to give us 900 00:38:17,262 --> 00:38:20,030 all new bar tools, bar supplies, glassware, 901 00:38:20,098 --> 00:38:22,565 everything you could possibly need to be successful. 902 00:38:22,668 --> 00:38:25,935 I got barproducts.com to give us all of our rubber mats. 903 00:38:26,038 --> 00:38:29,172 I got Meridian Supply to give you guys a glass chiller. 904 00:38:29,241 --> 00:38:31,408 - Awesome. Jon: A decorative ceiling tile. 905 00:38:31,510 --> 00:38:35,111 Jon: An unbelievable company. They overnighted all of this. 906 00:38:35,147 --> 00:38:36,546 It's such a game-changer. 907 00:38:36,581 --> 00:38:39,149 And then we got Replications Unlimited 908 00:38:39,217 --> 00:38:41,518 to provide us with the brick for that wall. 909 00:38:41,586 --> 00:38:43,687 What a massive change that was. 910 00:38:43,755 --> 00:38:46,790 And there's one more thing I gotta show you. 911 00:38:46,858 --> 00:38:49,459 - Shh. Nick: No. 912 00:38:49,528 --> 00:38:52,295 [instrumental music] 913 00:38:52,331 --> 00:38:55,098 - What? Sam: Oh! Uh, my goodness! 914 00:38:55,167 --> 00:38:58,902 In here is a very special drink called the Sicilian Sinner. 915 00:38:58,937 --> 00:39:02,672 So this is what I call a ritual drink. You with me, guys? 916 00:39:02,741 --> 00:39:05,208 There's a ritual around it that makes it fun. 917 00:39:05,277 --> 00:39:06,910 Even if you weren't gonna have a drink, 918 00:39:06,945 --> 00:39:08,545 you'll do it because of the ritual. 919 00:39:08,613 --> 00:39:10,880 Mel: Right. Jon: That's how we merchandise. 920 00:39:10,949 --> 00:39:13,216 You with me, guys? We make it all fun. 921 00:39:13,285 --> 00:39:15,151 Jon: Pretty cool? - I love it. Yeah. It's amazing. 922 00:39:15,220 --> 00:39:17,253 Jon: Alright, guys, you see all those people outside? 923 00:39:17,289 --> 00:39:19,923 Get 'em back tonight. Okay, we ready? 924 00:39:19,991 --> 00:39:22,692 - Yup. Let's do the damn thing. Jon: Let's do it. 925 00:39:26,298 --> 00:39:28,298 - So, everybody... - You guys ready to come in? 926 00:39:28,333 --> 00:39:30,333 - Oh, yeah! - Whoo! 927 00:39:30,435 --> 00:39:32,001 Welcome to Vitale's Hideaway. 928 00:39:32,104 --> 00:39:33,570 [crowd cheering] 929 00:39:33,638 --> 00:39:34,704 Come here. 930 00:39:34,773 --> 00:39:37,407 Welcome. What can I get you? 931 00:39:37,476 --> 00:39:40,443 We'll do the, uh, Sarsaparilla Old-fashioned. 932 00:39:40,512 --> 00:39:41,778 Woman 2: I'll do the ham burger. 933 00:39:41,847 --> 00:39:43,780 Mel: Okay. How would you like it cooked? 934 00:39:43,849 --> 00:39:45,615 Woman 2: Medium. Mel: Medium? 935 00:39:45,684 --> 00:39:46,916 Brad: Alright, it's up. Alright, order in. 936 00:39:46,985 --> 00:39:49,018 Got an order, chicken parm sandwich 937 00:39:49,121 --> 00:39:50,487 and mobster meatballs. 938 00:39:50,555 --> 00:39:53,156 So these are the bee's knees. This is table three. 939 00:39:53,191 --> 00:39:55,725 These are the three bee's knees for T3. 940 00:39:55,794 --> 00:39:59,095 Six cocktails going out. That's great. Sam, way to go. 941 00:39:59,164 --> 00:40:00,497 [applauding] 942 00:40:00,565 --> 00:40:01,798 Jon: Yeah, way to go. 943 00:40:01,867 --> 00:40:02,766 We're getting there now. 944 00:40:02,834 --> 00:40:04,100 Chicken parm and meatballs. 945 00:40:04,169 --> 00:40:05,735 Ooh. Right here. 946 00:40:05,804 --> 00:40:07,704 I love it. Mel's managing the bar. 947 00:40:07,773 --> 00:40:09,272 Nick is helping managing the kitchen. 948 00:40:09,341 --> 00:40:10,740 Food is coming out of the kitchen now 949 00:40:10,809 --> 00:40:12,308 within our 12-minute window. 950 00:40:12,377 --> 00:40:14,177 Drinks are starting to come out to the tables. 951 00:40:14,212 --> 00:40:16,446 I gotta tell you, we could be faster, but they are 952 00:40:16,515 --> 00:40:19,482 so much better than stress test. I'm impressed. 953 00:40:19,518 --> 00:40:22,385 [instrumental music] 954 00:40:22,454 --> 00:40:24,687 I wanna tell you guys what I saw tonight. 955 00:40:24,723 --> 00:40:28,658 I saw you managing, working the systems, the tickets. 956 00:40:28,727 --> 00:40:29,993 I see you reading tickets, 957 00:40:30,028 --> 00:40:32,529 knowing where food runs, backing up the kitchen. 958 00:40:32,631 --> 00:40:34,497 You guys can do this now. 959 00:40:34,566 --> 00:40:36,232 - Yeah. - My work is done. 960 00:40:36,334 --> 00:40:38,201 Mel: Thank you. Nick: You're brilliant. 961 00:40:38,236 --> 00:40:40,737 - I'm all sweaty. - That's okay. 962 00:40:40,772 --> 00:40:43,873 Before Jon came, it was just see and know and then sigh. 963 00:40:43,942 --> 00:40:47,143 You know, just the same thing happening over and over again. 964 00:40:47,212 --> 00:40:50,447 Now I can see my passion's back for it. I can... 965 00:40:50,549 --> 00:40:52,348 Like, I see a future for this place 966 00:40:52,417 --> 00:40:55,385 and I'm excited to see what it, what it brings. 967 00:40:55,420 --> 00:40:58,555 [instrumental music] 968 00:40:59,958 --> 00:41:03,059 [upbeat music] 969 00:41:10,101 --> 00:41:12,535 King: Promotional consideration provided by SkyTab POS, 970 00:41:12,604 --> 00:41:14,704 Twisted Alchemy, Cocktail Kingdom, Barproducts.com, 971 00:41:14,773 --> 00:41:16,306 Partender, Replications Unlimited, 972 00:41:16,408 --> 00:41:18,208 Decorative Ceiling Tiles, Ziglin Signs, 973 00:41:18,276 --> 00:41:19,909 Meridian Supply, Blood And Sand, 974 00:41:19,978 --> 00:41:22,178 Rockless Table, OneStone, and ESRI. 975 00:41:25,484 --> 00:41:27,951 [theme music] 976 00:41:48,907 --> 00:41:51,441 [instrumental music] 977 00:41:52,177 --> 00:41:54,878 ♪ MTV ♪♪