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♪ ♪

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[CHEERS AND APPLAUSE]

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>> John: WELCOME, WELCOME,

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WELCOME TO "LAST WEEK TONIGHT!"

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I'M JOHN OLIVER, THANKS FOR

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JOINING US.

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IT'S BEEN A BUSY WEEK, MITCH

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MCCONNELL ANNOUNCED HE'D BE

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STEPPING DOWN AS REPUBLICAN

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SENATE LEADER, THERE WAS A WILLY

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WONKA FIASCO IN SCOTLAND THAT

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ANSWERED THE QUESTION "WHAT IF

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YOU ASKED CHAT GPT TO PLAN A

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POP-UP EVENT FOR KIDS, THEN SHUT

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YOUR LAPTOP AND WALKED INTO THE

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OCEAN?"

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AND JOE BIDEN ANNOUNCED HOPES

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FOR AN IMMINENT CEASEFIRE IN

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GAZA, WHILE HOUSING AN ICE

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CREAM, NEXT TO SETH MEYERS.

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AND I HOPE THERE'S A CEASEFIRE,

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BUT THE LACK OF URGENCY FROM THE

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US REGARDING ONE HAS BEEN

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SHAMEFUL -- ESPECIALLY AS JUST

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THIS WEEK, MORE THAN 100 PEOPLE

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WERE KILLED AFTER ISRAELI FORCES

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OPENED FIRE ON A CROWD WAITING

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TO GET AID FROM A CONVOY.

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AND A STATE DEPARTMENT

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SPOKESPERSON TRIED TO JUSTIFY

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AMERICA'S RELUCTANCE TO STAND UP

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TO ISRAEL, BEFORE BEING

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SPECTACULARLY CORRECTED BY AN AP

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REPORTER.

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>> UNITED STATES DOES NOT

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DICTATE TO ISRAEL WHAT IT MUST

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DO JUST AS WE DON'T DICTATE TO

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ANY COUNTRY WHAT IT MUST DO.

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WE PRESENT WHAT WE BELIEVE ARE

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THE --

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>> UNLESS YOU INVADE THEM.

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>> WE PRESENT WHAT WE BELIEVE

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ARE THE -- GOOD ONE, MATT.

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NO, I MEAN -- BUT COME ON.

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>> John: WOW, THAT'S BRUTAL.

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AND I SO BADLY WANT THAT

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REPORTER FACT-CHECKING EVERY

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PRESS BRIEFING FROM NOW ON.

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"LISTEN, WE'D NEVER SUPPORT

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SETTLING IN SOMEONE ELSE'S

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HOMELAND --"

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"UNLESS THEY'RE NATIVE

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AMERICAN!"

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"YES, RIGHT, RIGHT.

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AND WE'D NEVER BOMB INNOCENT

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CIVILIANS --"

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"UNLESS IT'S BY DRONE!"

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"FAIR POINT.

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BUT WE'D NEVER DESTROY THEIR

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VILLAGES --"

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"UNLESS THEY'RE VIETNAMESE!"

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"AW, C'MON, MATT.

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C'MON."

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BUT WE'RE GOING TO TURN TO THE

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SUPREME COURT, WHICH ON

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WEDNESDAY MADE A BIG DECISION.

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>> TONIGHT, THE SUPREME COURT

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SAYS IT WILL TAKE UP FORMER

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PRESIDENT DONALD TRUMP'S CLAIM

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OF ABSOLUTE PRESIDENTIAL

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IMMUNITY, AS HE FACES CRIMINAL

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CHARGES BROUGHT BY SPECIAL

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COUNSEL JACK SMITH FOR ALLEGED

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EFFORTS TO OVERTURN THE RESULTS

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OF THE 2020 ELECTION.

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THE COURT NOW TAKING ON A

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MONUMENTAL UNANSWERED QUESTION:

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CAN A FORMER PRESIDENT BE

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CRIMINALLY PROSECUTED FOR

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ACTIONS TAKEN WHILE IN OFFICE?

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>> John: IT'S AN INTERESTING

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QUESTION AND, REAL QUICK: YES.

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YES, A FORMER PRESIDENT CAN BE

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CRIMINALLY PROSECUTED FOR

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ACTIONS TAKEN IN OFFICE.

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IT'S ONE OF THOSE QUESTIONS TO

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WHICH THE ANSWER SHOULD BE

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OBVIOUS, LIKE "DID ROBERT DURST

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KILL THOSE PEOPLE,"

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OR "WHICH CEREAL MASCOT FUCKS

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THE MOST,"

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OR "WHO SHOULD PLAY THE NEXT

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BATMAN?"

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AND FOR THE RECORD, THE ANSWERS

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ARE: ABSOLUTELY -- IT'S NOT EVEN

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CLOSE -- AND NATASHA LYONNE.

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AND WHEN THIS CASE WAS BEFORE

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THE DC CIRCUIT COURT, ONE

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EXCHANGE WITH A TRUMP LAWYER

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ILLUSTRATED JUST HOW ABSURD

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TRUMP'S POSITION IS, AS A JUDGE

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POSED THIS WILD HYPOTHETICAL.

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>> COULD A PRESIDENT WHO ORDERED

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S.E.A.L. TEAM 6 TO ASSASSINATE A

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POLITICAL RIVAL, WHO WAS NOT

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IMPEACHED, WOULD HE BE SUBJECT

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TO CRIMINAL PROSECUTION?

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>> IF HE WERE IMPEACHED AND

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CONVICTED FIRST

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>> John: WOW.

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ONLY UNDER THOSE CONDITIONS?

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IT REALLY FEELS LIKE THE ANSWER

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TO "CAN THE PRESIDENT KILL A

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GUY" SHOULDN'T BE, "NO, UNLESS

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HALF THE PEOPLE IN CONGRESS

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THINK THE OTHER GUY HAD IT

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COMING."

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BUT NO MATTER WHAT THE COURT

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DECIDES, THE VERY FACT THEY'RE

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TAKING THIS CASE UP AT ALL IS

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MEANINGFUL.

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>> THE DELAY IS ALREADY

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SOMETHING OF A TRUMP VICTORY,

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RAISING THE REAL POSSIBILITY

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THAT THE TRIAL COULD BE PUSHED

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BACK UNTIL AFTER THE

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PRESIDENTIAL ELECTION.

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>> John: RIGHT.

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AND IF TRUMP WINS THAT ELECTION,

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WHO KNOWS WHAT HAPPENS THEN?

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I MEAN, FINGERS CROSSED THE SUN

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EXPLODES, BUT THAT'S AN OUTSIDE

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CHANCE.

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SO IT SEEMS LIKE CONSEQUENCES

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FOR THE INSURRECTION COULD BE

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YET ANOTHER THING TRUMP TRIES TO

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KICK DOWN THE ROAD, IGNORING IT

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AND HOPING IT GOES AWAY, LIKE

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HIS VARIOUS DEBTS, MULTIPLE

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COURT CASES, AND ACKNOWLEDGING

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ANY OF HIS CHILDREN'S BIRTHDAYS.

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THOUGH I WILL SAY -- FUN FACT?

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THIS ONE'S BIRTHDAY?

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JANUARY 6TH.

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IT'S TRUE, AND A WONDERFUL

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REMINDER THAT TRUMP'S THE ONLY

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POLITICIAN IN DC DURING THE RIOT

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WHO CONSIDERS THAT TO BE THE

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SECOND WORST THING TO HAPPEN TO

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HIM ON JANUARY 6TH.

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AND ON TOP OF ALL THIS, THE

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SUPREME COURT HAS A PRETTY

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GLARING CONFLICT OF INTEREST

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HERE.

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SPECIFICALLY, THIS CONFLICT OF

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INTEREST.

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BECAUSE CLARENCE THOMAS DOESN'T

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SEEM TO HAVE RECUSED HIMSELF

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FROM THIS CASE, DESPITE -- AS

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WE'VE MENTIONED BEFORE -- HIS

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WIFE SUPPORTING TRUMP'S EFFORTS

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TO OVERTURN THE ELECTION.

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SO, THOMAS IS IN A DIFFICULT

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ETHICAL SITUATION HERE, AND IT

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FEELS IMPORTANT TO REMIND HIM:

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THERE IS A WAY OUT.

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A SMOOTH, SPACIOUS, LUXURIOUS

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WAY OUT THAT COMES WITH PLENTY

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OF GAS MONEY.

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BUT THE WINDOW TO TAKE OUR OFFER

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CLOSES IN TWO WEEKS, CLARENCE!

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SO PLEASE, DO GET IN TOUCH!

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I'VE GOT A CONTRACT WITH BOTH OF

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OUR NAMES ON IT RIGHT HERE!

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TICK TOCK AND MORE IMPORTANTLY

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--

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[HORN]

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EXACTLY.

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AND NOW, THIS.

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>> ANNOUNCER: AND NOW,

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NEWSCASTERS REACT TO A SEASONAL

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PHENOMENON.

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>> WHILE MANY OF US HAVE BEEN

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DEALING WITH FALLING SNOW THIS

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WEEK, FLORIDIANS ARE WATCHING

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FOR FALLING IGUANAS.

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>> THEY ARE COLD-BLOODED

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CREATURES, WHICH MEANS THEY TAKE

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ON THE TEMPERATURE OF THE

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OUTSIDE, AND ONCE IT'S

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50 DEGREES -- REMEMBER, THEY

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WANT THE WARMTH, SO THEY START

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TO SLOW DOWN.

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AT 45, THEY ARE OUT.

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>> RIGHT NOW, WE ARE UNDER AN

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IGUANA ADVISORY.

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THAT MEANS TEMPERATURES ARE

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GOING TO DROP BELOW -- BETWEEN

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38 AND 45 DEGREES.

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>> WE HAVE THE IGUANA-CAST

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ESPECIALLY FOR YOU, CHRIS.

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BECOMING SLUGGISH.

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>> NO, THE IGUANAS ARE NOT DEAD.

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IT TAKES A LONG TIME AND REALLY

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COLD AIR FOR THAT TO HAPPEN, SO

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IF YOU SEE AN IGUANA ON THE

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GROUND, DO NOT PICK IT UP, DON'T

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TAKE IT HOME WITH YOU.

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>> YOU THINK THEY'RE NOT WELL

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AND THAT YOU PUT THEM IN YOUR

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CAR,

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BRING THEM TO YOUR HOME TO WARM

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THEM UP AND MAKE SURE THEY ARE

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OKAY.

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THEY WAKE UP WHEN THEY THAW AND

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THEY ARE ANGRY.

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>> I IMAGINE IT'S LIKE A BEAR

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COMING OUT OF HIBERNATION.

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THEY'VE GOT THE CLAWS, THE

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TEETH, LIKE "LISTEN, I WOKE UP

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IN YOUR FOYER.

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WHAT'S GOING ON?"

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THEY FREAK OUT.

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>> THEY FALL OUT OF THE TREES,

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AND YOU ARE SUPPOSED TO KILL 'EM

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BECAUSE THEY ARE AN INVASIVE

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SPECIES.

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>> IT'S CRAZY.

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>> WHAT?

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>> YOU ARE ENCOURAGED TO KILL

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THEM WHEN THEY ARE STUNNED.

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>> John: MOVING ON.

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OUR MAIN STORY TONIGHT CONCERNS

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AIRPLANES.

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THE PLACE YOU GO TO SAY "I'LL

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GET SOME READING DONE!"

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BEFORE WATCHING 9 EPISODES OF

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"THE OFFICE" YOU'VE ALREADY SEEN

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AND LANDING IN TUCSON.

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PLANES MAKE MANY OF US NERVOUS,

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EVEN THOUGH COMMERCIAL AIR

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TRAVEL IS THE SAFEST FORM OF

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MASS TRANSPORTATION.

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BUT ACCIDENTS DO HAPPEN.

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AND THERE WAS ONE RECENTLY THAT

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GOT A LOT OF ATTENTION.

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>> PASSENGERS ARE SHARING THEIR

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TERRIFYING EXPERIENCE ON BOARD

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AN ALASKAN AIRLINES PLANE THAT

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LOST A DOOR PLUG DURING FLIGHT.

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WHAT WAS SUPPOSED TO BE A SHORT

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TRIP FROM PORTLAND TO ONTARIO,

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CALIFORNIA FOR GARRETT

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CUNNINGHAM TURNED OUT TO BE ONE

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OF THE MOST FRIGHTENING

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EXPERIENCES OF HIS LIFE.

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>> A GUSH OF -- OF AIR -- I LOOK

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TO MY LEFT, AND PART OF THE

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PLANE IS GONE.

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MY BRAIN COULDN'T COMPUTE WHAT I

261
00:07:16,473 --> 00:07:18,139
WAS LOOKING AT.

262
00:07:18,208 --> 00:07:20,308
>> John: YEAH, OF COURSE IT

263
00:07:20,377 --> 00:07:21,275
COULDN'T.

264
00:07:21,344 --> 00:07:22,510
OUR MINDS FILTER OUT THINGS THAT

265
00:07:22,579 --> 00:07:24,212
SHOULDN'T MAKE SENSE.

266
00:07:24,281 --> 00:07:26,681
MINE, FOR INSTANCE, REFUSES TO

267
00:07:26,750 --> 00:07:27,281
ACKNOWLEDGE THAT TOMATOES ARE

268
00:07:27,350 --> 00:07:28,116
FRUITS, OR THAT THE SHOEBILL

269
00:07:28,185 --> 00:07:29,217
ISN'T EXTINCT.

270
00:07:29,286 --> 00:07:30,852
DOES THAT REALLY LOOK LIKE

271
00:07:30,921 --> 00:07:34,755
SOMETHING THAT SHOULD EXIST AT

272
00:07:34,824 --> 00:07:37,625
THE SAME TIME AS THE iPAD?

273
00:07:37,694 --> 00:07:39,660
I THINK NOT.

274
00:07:39,729 --> 00:07:40,261
THANKFULLY, THAT FLIGHT LANDED

275
00:07:40,330 --> 00:07:41,229
SAFELY WITH ONLY A FEW INJURIES

276
00:07:41,298 --> 00:07:42,763
BUT EXPERTS SAY THAT WAS MOSTLY

277
00:07:42,832 --> 00:07:43,664
LUCK.

278
00:07:43,733 --> 00:07:44,599
FOR ONE THING, IF SOMEONE HAD

279
00:07:44,668 --> 00:07:45,266
BEEN SITTING IN THE WINDOW SEAT,

280
00:07:45,335 --> 00:07:46,501
WITH THEIR SEATBELT OFF, THEY

281
00:07:46,570 --> 00:07:48,069
COULD'VE BEEN SUCKED OUT OF THE

282
00:07:48,138 --> 00:07:49,137
PLANE.

283
00:07:49,206 --> 00:07:50,071
AND, SECOND, THIS HAPPENED JUST

284
00:07:50,140 --> 00:07:51,038
AFTER TAKEOFF, BUT IF THEY'D

285
00:07:51,107 --> 00:07:51,608
BEEN AT CRUISING ALTITUDE,

286
00:07:51,675 --> 00:07:52,507
INJURIES MIGHT'VE BEEN

287
00:07:52,576 --> 00:07:54,308
CATASTROPHIC.

288
00:07:54,377 --> 00:07:55,710
AND THAT PLANE WAS ALMOST NEW.

289
00:07:55,779 --> 00:07:56,310
IT HAD BEEN DELIVERED BY THE

290
00:07:56,379 --> 00:07:57,078
MANUFACTURER, BOEING, AROUND TWO

291
00:07:57,147 --> 00:07:58,946
MONTHS EARLIER.

292
00:07:59,015 --> 00:08:00,081
AND THAT'S TOO SOON FOR A

293
00:08:00,150 --> 00:08:01,082
SNEAKER TO FALL APART LET ALONE

294
00:08:01,151 --> 00:08:04,352
A MULTI-MILLION DOLLAR AIRCRAFT.

295
00:08:04,421 --> 00:08:04,986
NOW: BOEING'S CEO, DAVE CALHOUN,

296
00:08:05,055 --> 00:08:07,021
WAS QUICK TO TAKE

297
00:08:07,090 --> 00:08:08,623
RESPONSIBILITY, SAYING BOEING IS

298
00:08:08,692 --> 00:08:09,957
ACCOUNTABLE -- BUT WHEN PRESSED

299
00:08:10,026 --> 00:08:10,591
ON EXACTLY WHAT HAD TAKEN PLACE,

300
00:08:10,660 --> 00:08:14,362
HAD AN ODD RESPONSE.

301
00:08:14,431 --> 00:08:15,096
>> HOW DID AN UNSAFE AIRPLANE

302
00:08:15,165 --> 00:08:17,265
FLY IN THE FIRST PLACE?

303
00:08:17,334 --> 00:08:19,133
>> BECAUSE A QUALITY ESCAPE

304
00:08:19,202 --> 00:08:23,004
OCCURRED.

305
00:08:23,073 --> 00:08:23,671
BECAUSE A QUALITY ESCAPE

306
00:08:23,740 --> 00:08:23,940
OCCURRED.

307
00:08:24,007 --> 00:08:24,539
>> CAN YOU EXPLAIN WHAT THAT

308
00:08:24,608 --> 00:08:26,374
MEANS?

309
00:08:26,443 --> 00:08:28,075
WHAT IS A QUALITY ESCAPE?

310
00:08:28,144 --> 00:08:28,545
>> I THINK THAT'S THE

311
00:08:28,612 --> 00:08:30,945
DESCRIPTION OF WHAT PEOPLE ARE

312
00:08:31,014 --> 00:08:32,647
FINDING IN THEIR INSPECTIONS.

313
00:08:32,716 --> 00:08:35,283
ANYTHING THAT COULD POTENTIALLY

314
00:08:35,352 --> 00:08:37,251
CONTRIBUTE TO AN ACCIDENT.

315
00:08:37,320 --> 00:08:40,455
>> John: WHAT?

316
00:08:40,524 --> 00:08:41,789
QUALITY DIDN'T ESCAPE: A PART OF

317
00:08:41,858 --> 00:08:43,658
THE PLANE DID.

318
00:08:43,727 --> 00:08:46,394
THAT'S A TERRIBLE ANSWER.

319
00:08:46,463 --> 00:08:47,295
WHEN YOU'RE ASKED HOW AN UNSAFE

320
00:08:47,364 --> 00:08:48,463
PLANE FLEW IN THE FIRST PLACE,

321
00:08:48,532 --> 00:08:49,497
WE NEED MORE INFORMATION THAN,

322
00:08:49,566 --> 00:08:50,965
ESSENTIALLY, "THE PLANE WAS

323
00:08:51,034 --> 00:08:52,099
UNSAFE."

324
00:08:52,168 --> 00:08:54,001
YEAH, EVERYONE KNOWS THAT!

325
00:08:54,070 --> 00:08:55,770
THERE'S A FUCKING HOLE IN THE

326
00:08:55,839 --> 00:09:00,775
SIDE.

327
00:09:00,844 --> 00:09:01,344
AND THE EXACT NATURE OF THE

328
00:09:01,411 --> 00:09:03,177
"ESCAPE" IS PRETTY ALARMING,

329
00:09:03,246 --> 00:09:03,746
GIVEN THAT, ACCORDING TO THE

330
00:09:03,813 --> 00:09:04,545
PRELIMINARY INVESTIGATION, FOUR

331
00:09:04,614 --> 00:09:06,247
BOLTS THAT WERE SUPPOSED TO KEEP

332
00:09:06,316 --> 00:09:06,816
THE DOOR PLUG IN PLACE WERE

333
00:09:06,883 --> 00:09:07,982
MISSING.

334
00:09:08,051 --> 00:09:08,583
AND WHEN ALASKA CHECKED THEIR

335
00:09:08,652 --> 00:09:11,519
OTHER MAX-9 PLANES, THEY FOUND

336
00:09:11,588 --> 00:09:12,088
LOOSE BOLTS ON MANY OF THEM.

337
00:09:12,155 --> 00:09:12,753
THE NEXT DAY, THE FAA ANNOUNCED

338
00:09:12,822 --> 00:09:15,089
THAT EVERY BOEING 737-9 MAX WITH

339
00:09:15,158 --> 00:09:17,425
A PLUG DOOR WOULD BE GROUNDED,

340
00:09:17,494 --> 00:09:20,294
UNTIL THEY WERE INSPECTED.

341
00:09:20,363 --> 00:09:21,796
WHICH IS A RELIEF AND, HONESTLY,

342
00:09:21,865 --> 00:09:23,397
KIND OF A FUN IMAGE.

343
00:09:23,466 --> 00:09:23,967
I LIKE TO IMAGINE STERN FAA

344
00:09:24,034 --> 00:09:25,433
INSPECTORS GOING UP TO EACH

345
00:09:25,502 --> 00:09:28,536
PLANE AND SAYING "YOU ARE

346
00:09:28,605 --> 00:09:29,937
GROUNDED, MISSY!

347
00:09:30,006 --> 00:09:31,839
NO IN-FLIGHT TV FOR A MONTH!"

348
00:09:31,908 --> 00:09:32,940
AND YES, PLANES ARE GIRLS.

349
00:09:33,009 --> 00:09:33,975
THINK ABOUT IT: THEY ALWAYS HAVE

350
00:09:34,044 --> 00:09:35,109
SNACKS AND CONSTANTLY SAY

351
00:09:35,178 --> 00:09:36,644
"LEAVING RIGHT NOW!"

352
00:09:36,713 --> 00:09:37,411
AND THEN DON'T MOVE FOR ANOTHER

353
00:09:37,480 --> 00:09:40,047
15 MINUTES.

354
00:09:40,116 --> 00:09:41,182
CASE CLOSED.

355
00:09:41,251 --> 00:09:44,018
IT'S BEGINNING TO FEEL LIKE THIS

356
00:09:44,087 --> 00:09:44,619
MIGHT BE A MUCH BROADER ISSUE

357
00:09:44,688 --> 00:09:44,954
WITHIN BOEING.

358
00:09:45,021 --> 00:09:46,154
BECAUSE IT COMES ON THE HEELS OF

359
00:09:46,223 --> 00:09:47,355
A YEARS-LONG STRING OF ALARMING

360
00:09:47,424 --> 00:09:50,124
INCIDENTS -- FROM FIRES ON BOARD

361
00:09:50,193 --> 00:09:53,196
TO A AND JUST THIS WEEK, THE FAA

362
00:09:55,165 --> 00:09:57,598
TO A PAIR OF MASSIVE CRASHES

363
00:09:57,667 --> 00:10:01,469
THAT WERE BLAMED ON FLAWED

364
00:10:01,538 --> 00:10:02,303
BOEING PLANES, AND JUST THIS

365
00:10:02,372 --> 00:10:03,104
WEEK, THE FAA ISSUED A STUNNING

366
00:10:03,173 --> 00:10:05,807
ORDER TO THE COMPANY.

367
00:10:05,876 --> 00:10:06,309
>> THE FEDERAL AVIATION

368
00:10:06,376 --> 00:10:08,476
ADMINISTRATION GAVE BOEING 90

369
00:10:08,545 --> 00:10:09,110
DAYS NOW TO COME UP WITH A PLAN

370
00:10:09,179 --> 00:10:10,378
TO ADDRESS SAFETY ISSUES.

371
00:10:10,447 --> 00:10:11,546
THIS COMES AFTER A REPORT

372
00:10:11,615 --> 00:10:12,480
RELEASED ON MONDAY FOUND

373
00:10:12,549 --> 00:10:13,448
EMPLOYEES DID NOT UNDERSTAND

374
00:10:13,517 --> 00:10:14,682
THEIR ROLE IN SAFETY, AND THEY

375
00:10:14,751 --> 00:10:15,716
FEARED RETALIATION FOR RAISING

376
00:10:15,785 --> 00:10:17,018
SAFETY RELATED CONCERNS.

377
00:10:17,087 --> 00:10:17,752
UH, THOSE ARE BIG PROBLEMS WHEN

378
00:10:17,821 --> 00:10:19,854
YOU'VE GOT A FACTORY THAT IS

379
00:10:19,923 --> 00:10:21,956
MAKING JETS.

380
00:10:22,025 --> 00:10:23,791
>> John: YEAH, OF COURSE!

381
00:10:23,860 --> 00:10:24,425
ALTHOUGH HONESTLY, WORKERS BEING

382
00:10:24,494 --> 00:10:26,360
UNABLE TO RAISE SAFETY CONCERNS

383
00:10:26,429 --> 00:10:27,862
IS A BIG PROBLEM IN A FACTORY

384
00:10:27,931 --> 00:10:30,031
THAT MAKES ANYTHING!

385
00:10:30,100 --> 00:10:32,800
NO ONE WANTS GROCERY STORES

386
00:10:32,869 --> 00:10:33,768
SELLING "CAP'N CRUNCH OOPS, ALL

387
00:10:33,837 --> 00:10:35,269
RAT POISON."

388
00:10:35,338 --> 00:10:35,937
AND ALL OF THIS IS STRIKING, FOR

389
00:10:36,006 --> 00:10:37,371
A COMPANY THAT USED TO BE SEEN

390
00:10:37,440 --> 00:10:38,906
AS ONE OF THE GREATEST IN

391
00:10:38,975 --> 00:10:39,507
AMERICA, AND THAT'S STILL THE

392
00:10:39,576 --> 00:10:40,975
COUNTRY'S LARGEST EXPORTER.

393
00:10:41,044 --> 00:10:43,144
SO IF A COMPANY THIS BIG AND

394
00:10:43,213 --> 00:10:46,981
THIS IMPORTANT SEEMS TO BE THIS

395
00:10:47,050 --> 00:10:47,582
TROUBLED, TONIGHT, LET'S TALK

396
00:10:47,651 --> 00:10:49,117
ABOUT BOEING.

397
00:10:49,186 --> 00:10:49,984
AND LET'S START WITH THE FACT

398
00:10:50,053 --> 00:10:51,786
THAT BOEING USED TO BE

399
00:10:51,855 --> 00:10:52,553
SYNONYMOUS WITH QUALITY AND

400
00:10:52,622 --> 00:10:53,754
CRAFTSMANSHIP.

401
00:10:53,823 --> 00:10:55,056
IT'S WAS FOUNDED BY WILLIAM

402
00:10:55,125 --> 00:10:56,791
BOEING IN 1916, AND OVER THE

403
00:10:56,860 --> 00:10:58,860
YEARS, IT BUILT NEARLY 100,000

404
00:10:58,929 --> 00:11:00,094
PLANES FOR THE ALLIED FORCES,

405
00:11:00,163 --> 00:11:00,728
THE FIRST STAGE OF THE SATURN V

406
00:11:00,797 --> 00:11:02,630
ROCKET, AND AIR FORCE ONE.

407
00:11:02,699 --> 00:11:03,464
BUT THEY'RE BEST KNOWN FOR

408
00:11:03,533 --> 00:11:04,000
REVOLUTIONIZING COMMERCIAL

409
00:11:04,067 --> 00:11:06,100
AVIATION.

410
00:11:06,169 --> 00:11:06,801
IN 1967, BOEING INTRODUCED THE

411
00:11:06,870 --> 00:11:10,404
737, AND HAVE MADE OVER 10,000

412
00:11:10,473 --> 00:11:13,541
OF THEM SINCE.

413
00:11:13,610 --> 00:11:16,177
AND THE COMPANY'S SUCCESS RESTS

414
00:11:16,246 --> 00:11:17,145
HEAVILY ON ITS WELL-EARNED

415
00:11:17,214 --> 00:11:17,812
REPUTATION FOR EXCELLENCE --

416
00:11:17,881 --> 00:11:19,413
LIKE IN THIS VIDEO FROM AN

417
00:11:19,482 --> 00:11:21,516
ANNUAL SHAREHOLDER MEETING.

418
00:11:21,585 --> 00:11:22,116
>> THE FIRST STEP IN MAKING A

419
00:11:22,185 --> 00:11:24,152
DIFFERENCE IS BELIEVING YOU CAN.

420
00:11:24,221 --> 00:11:24,986
>> WE MAKE THE IMPOSSIBLE HAPPEN

421
00:11:25,055 --> 00:11:27,655
ON A REGULAR BASIS SO IT CAN BE

422
00:11:27,724 --> 00:11:29,824
DONE, YOU JUST HAVE TO THINK OF

423
00:11:29,893 --> 00:11:32,059
A NEW WAY TO DO IT.

424
00:11:32,128 --> 00:11:33,528
>> LET'S JUST DO IT RIGHT.

425
00:11:33,597 --> 00:11:34,362
WHATEVER IT IS, QUALITY, SAFETY,

426
00:11:34,431 --> 00:11:35,897
ENVIRONMENT, DO IT RIGHT AND

427
00:11:35,966 --> 00:11:36,531
MAKE IT SOMETHING THAT YOU CAN

428
00:11:36,600 --> 00:11:37,965
BE PROUD OF.

429
00:11:38,034 --> 00:11:38,566
>> I WANTED TO DEVELOP PRODUCT

430
00:11:38,635 --> 00:11:40,401
THAT HAD A GLOBAL REACH AND A

431
00:11:40,470 --> 00:11:41,102
GLOBAL IMPACT.

432
00:11:41,171 --> 00:11:48,171
AND I'M DOING IT NOW.

433
00:11:48,912 --> 00:11:49,412
>> John: THAT SOUNDS PRETTY

434
00:11:49,479 --> 00:11:50,445
GOOD!

435
00:11:50,514 --> 00:11:52,480
"WE DO THE IMPOSSIBLE" GREAT!

436
00:11:52,549 --> 00:11:53,881
LOVE THE IMPOSSIBLE.

437
00:11:53,950 --> 00:11:54,417
"LET'S JUST DO IT RIGHT!"

438
00:11:54,484 --> 00:11:55,316
YES!

439
00:11:55,385 --> 00:11:56,317
LET'S!

440
00:11:56,386 --> 00:11:56,984
WRONG FEELS LIKE A BAD WAY TO DO

441
00:11:57,053 --> 00:11:58,686
IT!

442
00:11:58,755 --> 00:12:00,087
"I WANTED TO DEVELOP A GLOBALLY

443
00:12:00,156 --> 00:12:00,788
IMPACTFUL PRODUCT AND I DID!"

444
00:12:00,857 --> 00:12:01,956
GOOD FOR YOU!

445
00:12:02,025 --> 00:12:02,590
YOU'RE A LITTLE TOO CLOSE TO THE

446
00:12:02,659 --> 00:12:03,691
CAMERA, BUT IN GENERAL, I'M ON

447
00:12:03,760 --> 00:12:05,993
BOARD!

448
00:12:06,062 --> 00:12:06,894
IN FACT, BOEING HAD SUCH A GREAT

449
00:12:06,963 --> 00:12:08,996
REPUTATION FOR SAFETY AMONG

450
00:12:09,065 --> 00:12:09,931
PILOTS, THERE WAS EVEN A COMMON

451
00:12:10,000 --> 00:12:11,799
SAYING: "IF IT AIN'T BOEING, I

452
00:12:11,868 --> 00:12:14,202
AIN'T GOING," WHICH THE COMPANY

453
00:12:14,271 --> 00:12:14,802
PUT ON T-SHIRTS, LANYARDS, AND

454
00:12:14,871 --> 00:12:16,637
MUGS THAT YOU CAN STILL BUY ON

455
00:12:16,706 --> 00:12:18,873
THEIR WEBSITE -- ALL PERFECT

456
00:12:18,942 --> 00:12:20,908
GIFTS FOR SOMEONE WHO LOVES

457
00:12:20,977 --> 00:12:22,243
BRANDED MERCH AND DOES NOT LOVE

458
00:12:22,312 --> 00:12:28,449
FOLLOWING THE NEWS.

459
00:12:28,518 --> 00:12:30,084
THAT STELLAR REPUTATION HAS BEEN

460
00:12:30,153 --> 00:12:33,020
CREDITED TO THE COMPANY'S

461
00:12:33,089 --> 00:12:34,522
ENGINEER-CENTERED OPEN CULTURE.

462
00:12:34,591 --> 00:12:35,123
WILLIAM BOEING HIMSELF ONCE

463
00:12:35,192 --> 00:12:36,624
SAID, AFTER NOTICING SOME SHODDY

464
00:12:36,693 --> 00:12:37,725
WORKMANSHIP ON HIS PRODUCTION

465
00:12:37,794 --> 00:12:38,893
LINE, THAT HE WOULD "CLOSE UP

466
00:12:38,962 --> 00:12:39,494
SHOP RATHER THAN SEND OUT WORK

467
00:12:39,563 --> 00:12:40,361
OF THIS KIND."

468
00:12:40,430 --> 00:12:41,796
AND ONE PROJECT LEADER IN THE

469
00:12:41,865 --> 00:12:42,265
'80S AND EARLY '90S IS

470
00:12:42,332 --> 00:12:43,865
REMEMBERED FOR SAYING "NO

471
00:12:43,934 --> 00:12:44,699
SECRETS," AND "THE ONLY THING

472
00:12:44,768 --> 00:12:45,733
THAT WILL MAKE ME RIP OFF YOUR

473
00:12:45,802 --> 00:12:47,168
HEAD AND SHIT DOWN YOUR NECK IS

474
00:12:47,237 --> 00:12:48,703
WITHHOLDING INFORMATION."

475
00:12:48,772 --> 00:12:49,937
AND I'M SORRY -- THAT SHOULD BE

476
00:12:50,006 --> 00:12:51,172
THE MUG.

477
00:12:51,241 --> 00:12:52,507
YOU WANT TO SHIFT MERCH?

478
00:12:52,576 --> 00:12:54,442
THAT'S HOW YOU DO IT.

479
00:12:54,511 --> 00:12:56,144
BUT IT'S PRETTY CLEAR THAT WE'RE

480
00:12:56,213 --> 00:12:56,713
A LONG WAY FROM THAT CULTURE

481
00:12:56,780 --> 00:12:58,246
TODAY.

482
00:12:58,315 --> 00:12:59,480
AND MOST OBSERVERS WILL TRACE

483
00:12:59,549 --> 00:13:00,081
THE SHIFT BACK TO THIS PIVOTAL

484
00:13:00,150 --> 00:13:02,116
EVENT.

485
00:13:02,185 --> 00:13:02,784
>> A MAJOR ANNOUNCEMENT TODAY IN

486
00:13:02,853 --> 00:13:04,719
THE WORLD OF AVIATION: BOEING

487
00:13:04,788 --> 00:13:05,553
AND MCDONNELL DOUGLAS TODAY

488
00:13:05,622 --> 00:13:07,755
ANNOUNCED THAT THEY WOULD JOIN

489
00:13:07,824 --> 00:13:08,890
TOGETHER TO FORM THE WORLD'S

490
00:13:08,959 --> 00:13:11,759
LARGEST AIRCRAFT MANUFACTURER.

491
00:13:11,828 --> 00:13:12,460
>> THIS IS, I BELIEVE, AN

492
00:13:12,529 --> 00:13:15,696
HISTORIC MOMENT IN AVIATION AND

493
00:13:15,765 --> 00:13:17,965
AEROSPACE.

494
00:13:18,034 --> 00:13:19,934
>> John: YEAH, THE SKY BOYS GOT

495
00:13:20,003 --> 00:13:21,235
BUSINESS MARRIED!

496
00:13:21,304 --> 00:13:22,503
BOEING MERGED WITH MCDONNELL

497
00:13:22,572 --> 00:13:25,072
DOUGLAS, WHO WERE PRIMARILY

498
00:13:25,141 --> 00:13:25,673
KNOWN FOR MILITARY PLANES, AND

499
00:13:25,742 --> 00:13:26,808
HAD A LOUSY REPUTATION FOR

500
00:13:26,877 --> 00:13:29,444
COMMERCIAL AIRLINERS -- MOST

501
00:13:29,513 --> 00:13:31,179
NOTABLY THE DC10, WHICH HAD

502
00:13:31,248 --> 00:13:32,113
MULTIPLE ACCIDENTS RESULTING IN

503
00:13:32,182 --> 00:13:36,384
OVER 1,100 PASSENGER FATALITIES.

504
00:13:36,453 --> 00:13:37,018
AND LOOK -- WAS MERGING WITH THE

505
00:13:37,087 --> 00:13:39,287
MCDONNELL DOUGLAS AREOSPACE

506
00:13:39,356 --> 00:13:39,921
MANUFACTURING CORPORATION/MURDER

507
00:13:39,990 --> 00:13:41,255
EMPORIUM THAT BOEING CEO'S WORST

508
00:13:41,324 --> 00:13:43,491
DECISION?

509
00:13:43,560 --> 00:13:44,158
PROBABLY NOT, BECAUSE HE ALSO --

510
00:13:44,227 --> 00:13:46,060
AND THIS IS TRUE -- MARRIED HIS

511
00:13:46,129 --> 00:13:48,830
FIRST COUSIN, SO THE LAST

512
00:13:48,899 --> 00:13:50,398
DECISION I'D ASK THIS GUY TO

513
00:13:50,467 --> 00:13:51,899
MAKE IS WHO IT'S A GOOD IDEA TO

514
00:13:51,968 --> 00:13:55,303
COUPLE UP WITH.

515
00:13:55,372 --> 00:13:56,971
AND WHILE BOEING WAS THE

516
00:13:57,040 --> 00:13:57,905
ACQUIRER IN THE PARTNERSHIP, IT

517
00:13:57,974 --> 00:13:59,941
SOON BECAME CLEAR THAT THE

518
00:14:00,010 --> 00:14:02,076
MCDONNELL DOUGLAS CULTURE --

519
00:14:02,145 --> 00:14:03,711
WHICH WAS MUCH MORE CUTTHROAT

520
00:14:03,780 --> 00:14:04,645
AND PROFIT-DRIVEN -- WAS GOING

521
00:14:04,714 --> 00:14:06,481
TO BECOME DOMINANT.

522
00:14:06,550 --> 00:14:08,082
EARLY ON, THE MCDONNELL DOUGLAS

523
00:14:08,151 --> 00:14:09,150
MANAGEMENT TEAM EVEN GAVE THEIR

524
00:14:09,219 --> 00:14:09,719
BOEING COUNTERPARTS A PLAQUE

525
00:14:09,786 --> 00:14:11,085
FEATURING AN ECONOMIST MAGAZINE

526
00:14:11,154 --> 00:14:12,787
COVER ABOUT THE CHALLENGES OF

527
00:14:12,856 --> 00:14:14,288
CORPORATE MERGERS.

528
00:14:14,357 --> 00:14:15,156
WHICH SOUNDS BENIGN UNTIL YOU

529
00:14:15,225 --> 00:14:16,524
SEE THAT THE ACTUAL COVER WAS

530
00:14:16,593 --> 00:14:17,825
THIS PICTURE OF TWO CAMELS

531
00:14:17,894 --> 00:14:20,795
FUCKING, AND MCDONNELL DOUGLAS

532
00:14:20,864 --> 00:14:22,130
EXECS ADDED THE LINE "WHO'S ON

533
00:14:22,199 --> 00:14:23,598
TOP?"

534
00:14:23,667 --> 00:14:24,232
AND SETTING ASIDE THE WEIRDNESS

535
00:14:24,301 --> 00:14:26,768
OF GIFTING YOUR COWORKERS CAMEL

536
00:14:26,837 --> 00:14:29,837
PORN, IT BEGS THE QUESTION: WHAT

537
00:14:29,906 --> 00:14:32,039
WAS GOING ON AT "THE ECONOMIST"

538
00:14:32,108 --> 00:14:33,674
BACK THEN?

539
00:14:33,743 --> 00:14:37,411
SPARE A THOUGHT FOR THE EMPLOYEE

540
00:14:37,480 --> 00:14:39,013
WHO DREAMT OF DOING BUSINESS

541
00:14:39,082 --> 00:14:40,381
JOURNALISM, ONLY TO FIND

542
00:14:40,450 --> 00:14:41,415
THEMSELVES DIGGING THROUGH

543
00:14:41,484 --> 00:14:42,216
PHOTOS OF HORNED-UP CAMEL SLUTS

544
00:14:42,285 --> 00:14:44,218
BANGING IN THE DIRT.

545
00:14:44,287 --> 00:14:45,153
A YEAR AFTER THE MERGER WAS

546
00:14:45,222 --> 00:14:46,521
FINALIZED, BOEING ANNOUNCED A

547
00:14:46,590 --> 00:14:48,055
NEW STOCK BUYBACK PROGRAM,

548
00:14:48,124 --> 00:14:49,457
TAKING COMPANY MONEY THAT COULD

549
00:14:49,526 --> 00:14:51,959
HAVE GONE TO MAKING PLANES AND

550
00:14:52,028 --> 00:14:52,627
USING IT TO INFLATE STOCK PRICES

551
00:14:52,696 --> 00:14:55,062
INSTEAD.

552
00:14:55,131 --> 00:14:56,030
AND EVEN MECHANICS AT THE

553
00:14:56,099 --> 00:14:57,665
COMPANY NOTICED THE CULTURE

554
00:14:57,734 --> 00:14:59,300
SHIFT.

555
00:14:59,369 --> 00:15:01,669
>> THERE WAS A MAJOR CAMPAIGN

556
00:15:01,738 --> 00:15:05,139
LAUNCHED CALLED SHARE VALUE, AND

557
00:15:05,208 --> 00:15:06,841
THE IDEA WAS THAT THEY WANTED

558
00:15:06,910 --> 00:15:11,312
EVERYBODY TO BE AWARE OF THE

559
00:15:11,381 --> 00:15:12,213
STOCK PRICE, AND THEY WANTED

560
00:15:12,282 --> 00:15:13,948
EVERYBODY WORKING TOGETHER TO

561
00:15:14,017 --> 00:15:16,350
INCREASE THE STOCK VALUE.

562
00:15:16,419 --> 00:15:16,920
EVEN THE TECHNICAL MEETINGS,

563
00:15:16,987 --> 00:15:17,885
EVERYTHING REVOLVED AROUND

564
00:15:17,954 --> 00:15:19,687
BOEING STOCK PRICES.

565
00:15:19,756 --> 00:15:20,555
>> John: THAT'S NOT REASSURING,

566
00:15:20,624 --> 00:15:21,422
BECAUSE THAT'S NOT WHERE YOU

567
00:15:21,491 --> 00:15:25,159
WANT THEIR PRIORITIES FOCUSED.

568
00:15:25,228 --> 00:15:28,196
NO ONE WANTS TO GET ON A PLANE

569
00:15:28,265 --> 00:15:28,830
AND HEAR, "GOOD AFTERNOON, THIS

570
00:15:28,899 --> 00:15:31,666
IS YOUR CAPTAIN SPEAKING, WE HAD

571
00:15:31,735 --> 00:15:32,600
A FEW TECHNICAL PROBLEMS BUT OUR

572
00:15:32,669 --> 00:15:34,035
MAINTENANCE CREW'S ASSURED US

573
00:15:34,104 --> 00:15:36,003
THAT THE STOCK PRICE IS STILL

574
00:15:36,072 --> 00:15:36,573
HOLDING STRONG, SO LET'S GET

575
00:15:36,640 --> 00:15:37,205
THIS BIG METAL TUBE FULL OF YOU

576
00:15:37,274 --> 00:15:37,972
AND YOUR LOVED ONES UP IN THE

577
00:15:38,041 --> 00:15:42,143
SKY, SHALL WE?"

578
00:15:42,212 --> 00:15:42,712
AND THE CULTURE CHANGE WAS

579
00:15:42,779 --> 00:15:44,579
SOLIDIFIED BY THE DECISION TO

580
00:15:44,648 --> 00:15:45,048
RELOCATE THE CORPORATE

581
00:15:45,115 --> 00:15:46,380
HEADQUARTERS FROM SEATTLE --

582
00:15:46,449 --> 00:15:50,084
WHERE THE PLANES WERE ACTUALLY

583
00:15:50,153 --> 00:15:51,586
DESIGNED AND BUILT --

584
00:15:51,655 --> 00:15:55,189
2,000 MILES AWAY TO CHICAGO.

585
00:15:55,258 --> 00:15:56,190
BECAUSE, AS THEIR CEO PUT IT

586
00:15:56,259 --> 00:15:57,725
"WHEN THE HEADQUARTERS IS

587
00:15:57,794 --> 00:16:00,361
LOCATED IN PROXIMITY TO A

588
00:16:00,430 --> 00:16:01,796
PRINCIPAL BUSINESS...

589
00:16:01,865 --> 00:16:02,930
THE CORPORATE CENTER IS

590
00:16:02,999 --> 00:16:03,564
INEVITABLY DRAWN INTO DAY-TO-DAY

591
00:16:03,633 --> 00:16:04,866
BUSINESS OPERATIONS."

592
00:16:04,935 --> 00:16:05,766
AND YEAH!

593
00:16:05,835 --> 00:16:07,101
YOU SHOULD BE!

594
00:16:07,170 --> 00:16:08,302
YOU'RE ESSENTIALLY SAYING, "HEY,

595
00:16:08,371 --> 00:16:09,036
WE'RE GOING TO BE MAKING BIG

596
00:16:09,105 --> 00:16:10,605
BUSINESS DECISIONS OVER HERE, WE

597
00:16:10,674 --> 00:16:11,839
DON'T NEED TO BE BOTHERED WITH

598
00:16:11,908 --> 00:16:12,408
YOU NERDS AND YOUR 'KEEPING

599
00:16:12,475 --> 00:16:13,708
PLANES IN THE AIR' BULLSHIT."

600
00:16:13,777 --> 00:16:15,343
NOW, CEO PHIL CONDIT SOON LEFT

601
00:16:15,412 --> 00:16:16,544
THE COMPANY AMID A CONTRACTING

602
00:16:16,613 --> 00:16:17,113
SCANDAL, AND WAS REPLACED BY

603
00:16:17,180 --> 00:16:18,813
HARRY STONECIPHER, THE FORMER

604
00:16:18,882 --> 00:16:20,548
CEO OF MCDONNELL DOUGLAS.

605
00:16:20,617 --> 00:16:21,649
HE WAS AN AGGRESSIVE COST CUTTER

606
00:16:21,718 --> 00:16:23,017
WHO PUSHED BOEING'S MANAGEMENT

607
00:16:23,086 --> 00:16:23,520
TO PLAY TOUGHER WITH ITS

608
00:16:23,587 --> 00:16:24,485
WORKFORCE, AND TO INTRODUCE THE

609
00:16:24,554 --> 00:16:25,153
SLOGAN, "LESS FAMILY, MORE

610
00:16:25,222 --> 00:16:27,188
TEAM."

611
00:16:27,257 --> 00:16:28,723
WHICH, FRANKLY, WOULD HAVE BEEN

612
00:16:28,792 --> 00:16:30,124
GREAT ADVICE FOR PHIL CONDIT

613
00:16:30,193 --> 00:16:32,226
WHILE HE WAS CHOOSING A ROMANTIC

614
00:16:32,295 --> 00:16:32,462
PARTNER.

615
00:16:32,529 --> 00:16:34,262
"LESS FAMILY, PHIL.

616
00:16:34,331 --> 00:16:35,863
YOU WANT TO BE A TEAM.

617
00:16:35,932 --> 00:16:36,931
BUT, LIKE, NOT ONE THAT'S

618
00:16:37,000 --> 00:16:39,834
RELATED BY BLOOD."

619
00:16:39,903 --> 00:16:40,735
BUT THE PROBLEMS WITH THE WHOLE

620
00:16:40,804 --> 00:16:42,136
"STOCK PRICE-FIRST" APPROACH

621
00:16:42,205 --> 00:16:44,238
SOON BECAME APPARENT DURING THE

622
00:16:44,307 --> 00:16:45,006
PRODUCTION OF THE 787

623
00:16:45,075 --> 00:16:46,908
DREAMLINER.

624
00:16:46,977 --> 00:16:48,276
IT WAS A NEW, LIGHTER PLANE

625
00:16:48,345 --> 00:16:50,111
BOEING ANNOUNCED IN 2004, BUT

626
00:16:50,180 --> 00:16:52,413
STONECIPHER DRASTICALLY CUT THE

627
00:16:52,482 --> 00:16:53,714
R&D BUDGET -- YOU KNOW, THE

628
00:16:53,783 --> 00:16:56,350
MONEY FOR "CREATING THE PLANE"

629
00:16:56,419 --> 00:16:57,452
-- EVEN AS THE COMPANY

630
00:16:57,521 --> 00:16:58,386
AUTHORIZED LARGE STOCK BUYBACKS

631
00:16:58,455 --> 00:17:00,721
AND DIVIDENDS FOR INVESTORS.

632
00:17:00,790 --> 00:17:04,358
UNDER HIS PLANS, THE DREAMLINER

633
00:17:04,427 --> 00:17:04,992
WOULD BE DEVELOPED FOR LESS THAN

634
00:17:05,061 --> 00:17:05,626
HALF OF WHAT THEIR PREVIOUS NEW

635
00:17:05,695 --> 00:17:07,562
PLANE HAD COST.

636
00:17:07,631 --> 00:17:09,030
BOEING ALSO SOUGHT SAVINGS BY

637
00:17:09,099 --> 00:17:10,431
OUTSOURCING PRODUCTION TO ABOUT

638
00:17:10,500 --> 00:17:12,200
50 SUPPLIERS, EACH OF WHOM WAS

639
00:17:12,269 --> 00:17:14,202
RESPONSIBLE FOR MANAGING ITS OWN

640
00:17:14,271 --> 00:17:16,003
SUBCONTRACTORS.

641
00:17:16,072 --> 00:17:17,605
SO BASICALLY, THE PLAN WAS FOR

642
00:17:17,674 --> 00:17:19,507
BOEING TO "CREATE" THE PLANE THE

643
00:17:19,576 --> 00:17:20,475
SAME WAY SOMEONE "CREATES" A

644
00:17:20,544 --> 00:17:22,076
GINGER BREAD HOUSE FROM A KIT:

645
00:17:22,145 --> 00:17:22,877
ESSENTIALLY ASSEMBLING A BUNCH

646
00:17:22,946 --> 00:17:25,313
OF PIECES OTHER PEOPLE MADE,

647
00:17:25,382 --> 00:17:25,913
LEADING TO A FINISHED PRODUCT

648
00:17:25,982 --> 00:17:27,381
THAT, STRUCTURALLY-SPEAKING, WAS

649
00:17:27,450 --> 00:17:28,483
ALWAYS GOING TO BE A FUCKING

650
00:17:28,552 --> 00:17:30,451
MESS.

651
00:17:30,520 --> 00:17:33,387
AND YEARS LATER, BOEING ITSELF

652
00:17:33,456 --> 00:17:37,492
PRODUCED A PROMOTIONAL VIDEO

653
00:17:37,561 --> 00:17:38,092
THAT ADMITTED THAT PLAN WAS A

654
00:17:38,161 --> 00:17:39,760
FIASCO.

655
00:17:39,829 --> 00:17:40,595
>> EXECUTING A PROJECT OF SUCH

656
00:17:40,664 --> 00:17:42,196
COMPLEXITY PROVED TO BE MORE

657
00:17:42,265 --> 00:17:44,332
THAN SOME SUPPLIERS COULD

658
00:17:44,401 --> 00:17:45,366
HANDLE.

659
00:17:45,435 --> 00:17:46,601
WRINKLES WERE FOUND IN THE

660
00:17:46,670 --> 00:17:48,069
COMPOSITE SKINS FROM ONE

661
00:17:48,138 --> 00:17:49,771
SUPPLIER.

662
00:17:49,840 --> 00:17:50,538
FASTENERS WERE INCORRECTLY

663
00:17:50,607 --> 00:17:53,708
SECURED ON SECTIONS OF THE TAIL.

664
00:17:53,777 --> 00:17:55,409
THERE WERE GAPS BETWEEN UNITS

665
00:17:55,478 --> 00:17:56,177
THAT WERE SUPPOSED TO FIT

666
00:17:56,246 --> 00:17:57,812
TIGHTLY TOGETHER.

667
00:17:57,881 --> 00:17:58,980
>> WE HAD OUR PARTNERS, AND THEN

668
00:17:59,049 --> 00:18:03,851
THEY HAD PARTNERS WHO HAD

669
00:18:03,920 --> 00:18:04,552
PARTNERS, AND THE DIFFERENT

670
00:18:04,621 --> 00:18:06,387
CULTURES, AND THE COMMUNICATION

671
00:18:06,456 --> 00:18:07,021
WAS VERY CHALLENGING AND ADDED A

672
00:18:07,090 --> 00:18:08,790
LOT OF COMPLEXITY.

673
00:18:08,859 --> 00:18:10,525
>> John: YOU KNOW, IT'S NEVER A

674
00:18:10,594 --> 00:18:11,392
GREAT SIGN WHEN YOU'RE TALKING

675
00:18:11,461 --> 00:18:12,460
ABOUT THE MANUFACTURING PROCESS

676
00:18:12,529 --> 00:18:15,930
FOR A PLANE THE SAME WAY A

677
00:18:15,999 --> 00:18:16,564
DOOMED OPEN THROUPLE TALKS ABOUT

678
00:18:16,633 --> 00:18:17,431
THEIR PRIVATE LIFE: WE HAD OUR

679
00:18:17,500 --> 00:18:18,900
PARTNERS, AND THEN THEY HAD

680
00:18:18,969 --> 00:18:21,002
PARTNERS WHO HAD PARTNERS, AND

681
00:18:21,071 --> 00:18:22,503
COMMUNICATION WAS VERY

682
00:18:22,572 --> 00:18:23,905
CHALLENGING AND ADDED A LOT OF

683
00:18:23,974 --> 00:18:25,139
COMPLEXITY, AND LONG STORY

684
00:18:25,208 --> 00:18:25,708
SHORT, NOW WE ALL HAVE

685
00:18:25,775 --> 00:18:27,542
CHLAMYDIA."

686
00:18:27,611 --> 00:18:28,776
AND ON TOP OF THAT, STONECIPHER

687
00:18:28,845 --> 00:18:32,013
WAS FORCED TO RESIGN, IN THE

688
00:18:32,082 --> 00:18:32,780
WAKE OF AN AFFAIR WITH A BOEING

689
00:18:32,849 --> 00:18:33,548
VP, AND WAS REPLACED BY THE

690
00:18:33,617 --> 00:18:35,249
COMPANY'S THIRD CEO IN AS MANY

691
00:18:35,318 --> 00:18:37,251
YEARS, JIM MCNERNEY WHO -- IF

692
00:18:37,320 --> 00:18:37,919
ANYTHING -- ACCELERATED THE

693
00:18:37,988 --> 00:18:42,857
COST-CUTTING.

694
00:18:42,926 --> 00:18:44,058
BUT DESPITE ALL THE SETBACKS

695
00:18:44,127 --> 00:18:44,692
FROM OUTSOURCING, BOEING MANAGED

696
00:18:44,761 --> 00:18:45,460
TO ROLL OUT THE DREAMLINER ON

697
00:18:45,529 --> 00:18:46,627
TIME IN AN ELABORATE CEREMONY IN

698
00:18:46,696 --> 00:18:47,728
2007 -- EXCEPT THERE WAS ONE

699
00:18:47,797 --> 00:18:51,833
SMALL CATCH.

700
00:18:51,902 --> 00:18:52,834
>> WE WERE ALL INSIDE THE

701
00:18:52,903 --> 00:18:54,302
FACTORY WITH ARTIFICIAL

702
00:18:54,371 --> 00:18:55,837
LIGHTING, BIG STAGE, TOM BROKAW,

703
00:18:55,906 --> 00:19:00,174
HUGE SCREENS.

704
00:19:00,243 --> 00:19:01,876
THEN THEY OPENED THE DOORS OF

705
00:19:01,945 --> 00:19:04,312
THIS GIANT ASSEMBLY BAY, AND IN

706
00:19:04,381 --> 00:19:06,047
ROLLS THIS BEAUTIFUL, BEAUTIFUL

707
00:19:06,116 --> 00:19:08,950
AIRCRAFT.

708
00:19:09,019 --> 00:19:10,618
>> WE LEARNED THAT THE WHOLE

709
00:19:10,687 --> 00:19:12,820
THING WAS A SHAM.

710
00:19:12,889 --> 00:19:14,589
>> BEAUTIFUL,ISN'T IT?

711
00:19:14,658 --> 00:19:18,025
ABSOLUTELY BEAUTIFUL.

712
00:19:18,094 --> 00:19:21,028
>> I REALIZED THE DOORS WERE

713
00:19:21,097 --> 00:19:21,397
MADE OF PLYWOOD.

714
00:19:21,464 --> 00:19:21,965
>> THIS PLANE THAT WE WERE

715
00:19:22,032 --> 00:19:23,364
ADMIRING WAS COMPLETELY A SHELL

716
00:19:23,433 --> 00:19:25,133
INSIDE.

717
00:19:25,202 --> 00:19:27,869
>> WHAT I REALIZED WALKING

718
00:19:27,938 --> 00:19:28,503
AROUND IT IS THAT YOU COULD, YOU

719
00:19:28,572 --> 00:19:29,137
KNOW, LOOK UP IN THE WHEEL WELL

720
00:19:29,206 --> 00:19:32,140
AND YOU COULD SEE DAYLIGHT.

721
00:19:32,209 --> 00:19:32,740
>> John: WOW, WHAT A HISTORIC

722
00:19:32,809 --> 00:19:33,941
MOMENT!

723
00:19:34,010 --> 00:19:35,810
EXCITING TO SEE THE UNVEILING OF

724
00:19:35,879 --> 00:19:36,477
THE FIRST AIRPLANE MADE ENTIRELY

725
00:19:36,546 --> 00:19:38,513
OUT OF PLYWOOD AND LIES!

726
00:19:38,582 --> 00:19:40,748
THE PLANE WAS SUPPOSED TO TAKE

727
00:19:40,817 --> 00:19:42,517
ITS FIRST TEST FLIGHT WITHIN TWO

728
00:19:42,586 --> 00:19:43,351
MONTHS OF THAT LAUNCH, BUT

729
00:19:43,420 --> 00:19:44,519
UNSURPRISINGLY, THAT DIDN'T

730
00:19:44,588 --> 00:19:46,120
HAPPEN.

731
00:19:46,189 --> 00:19:47,889
IN FACT, THE DREAMLINER DIDN'T

732
00:19:47,958 --> 00:19:48,523
CARRY COMMERCIAL PASSENGERS FOR

733
00:19:48,592 --> 00:19:50,124
YEARS, FINALLY DELIVERING PLANES

734
00:19:50,193 --> 00:19:51,125
THREE YEARS LATE, AND $25

735
00:19:51,194 --> 00:19:53,494
BILLION OVER BUDGET.

736
00:19:53,563 --> 00:19:54,095
AND ALMOST IMMEDIATELY, THERE

737
00:19:54,164 --> 00:19:56,564
WERE PROBLEMS.

738
00:19:56,633 --> 00:19:58,399
MULTIPLE PLANES HAD FIRES ON

739
00:19:58,468 --> 00:19:59,000
BOARD, INCLUDING TWO IN BOSTON

740
00:19:59,069 --> 00:20:01,102
AND JAPAN WITHIN NINE DAYS OF

741
00:20:01,171 --> 00:20:03,704
EACH OTHER, WHICH INVESTIGATIONS

742
00:20:03,773 --> 00:20:04,705
LINKED TO A DEFECTIVE BATTERY,

743
00:20:04,774 --> 00:20:06,407
MADE BY A SUBCONTRACTOR THAT

744
00:20:06,476 --> 00:20:08,509
BOEING HAD NEVER AUDITED.

745
00:20:08,578 --> 00:20:10,611
SO THE FAA GROUNDED THE

746
00:20:10,680 --> 00:20:12,246
DREAMLINER -- THE FIRST TIME IT

747
00:20:12,315 --> 00:20:13,214
HAD GROUNDED AN AIRPLANE MODEL

748
00:20:13,283 --> 00:20:17,018
SINCE THE MCDONNELL DOUGLAS

749
00:20:17,087 --> 00:20:22,023
DC10 IN 1979 -- AGAIN, MAKING

750
00:20:22,092 --> 00:20:22,924
IN 1979 -- AGAIN, MAKING PRETTY

751
00:20:22,993 --> 00:20:24,192
CLEAR THAT THE WRONG ATTITUDES

752
00:20:24,261 --> 00:20:26,727
HAD PREVAILED AFTER THE MERGER.

753
00:20:26,796 --> 00:20:27,361
BASICALLY, THE WRONG CAMEL CAME

754
00:20:27,430 --> 00:20:29,430
OUT ON TOP.

755
00:20:29,499 --> 00:20:30,231
INVESTIGATIONS REVEALED THAT

756
00:20:30,300 --> 00:20:31,532
PEOPLE BUILDING THE DREAMLINER

757
00:20:31,601 --> 00:20:33,100
WERE WORRIED ABOUT ITS SAFETY.

758
00:20:33,169 --> 00:20:34,602
IN 2014, AL JAZEERA RELEASED

759
00:20:34,671 --> 00:20:35,436
HIDDEN CAMERA FOOTAGE OF A

760
00:20:35,505 --> 00:20:37,371
WORKER AT A DREAMLINER PLANT,

761
00:20:37,440 --> 00:20:38,005
ASKING FELLOW EMPLOYEES A PRETTY

762
00:20:38,074 --> 00:20:40,408
POINTED QUESTION.

763
00:20:40,477 --> 00:20:41,776
>> WOULD YOU FLY ON ONE?

764
00:20:41,845 --> 00:20:44,011
>> UM, NO.

765
00:20:44,080 --> 00:20:44,879
>> YOU WON'T FLY ON ONE?

766
00:20:44,948 --> 00:20:46,414
>> NO.

767
00:20:46,483 --> 00:20:47,782
>> WOULD YOU FLY ON ONE OF THESE

768
00:20:47,851 --> 00:20:48,017
PLANES?

769
00:20:48,084 --> 00:20:49,517
>> I THOUGHT ABOUT IT, I THOUGHT

770
00:20:49,586 --> 00:20:52,153
ABOUT IT, NO, NOT REALLY.

771
00:20:52,222 --> 00:20:52,787
>> WOULD YOU FLY ON ONE OF THESE

772
00:20:52,856 --> 00:20:54,188
[BLEEP]?

773
00:20:54,257 --> 00:20:55,556
>> PROBABLY NOT.

774
00:20:55,625 --> 00:20:56,126
>> I WOULDN'T FLY ON ONE OF

775
00:20:56,193 --> 00:20:57,058
THESE PLANES.

776
00:20:57,127 --> 00:20:58,126
>> YOU WOULDN'T?

777
00:20:58,195 --> 00:20:59,894
WHY WOULDN'T YOU?

778
00:20:59,963 --> 00:21:00,130
>> HUH?

779
00:21:00,197 --> 00:21:01,129
>> WHY WOULDN'T YA?

780
00:21:01,198 --> 00:21:02,730
>> BECAUSE I SEE THE QUALITY OF

781
00:21:02,799 --> 00:21:03,464
THE [BLEEP] GOING DOWN AROUND

782
00:21:03,533 --> 00:21:04,699
HERE.

783
00:21:04,768 --> 00:21:06,200
>> WOULD YOU FLY ON ONE OF

784
00:21:06,269 --> 00:21:06,402
THESE?

785
00:21:06,469 --> 00:21:07,502
>> YEAH, BUT IT'S SKETCHY.

786
00:21:07,571 --> 00:21:08,269
>> SKETCHY?

787
00:21:08,338 --> 00:21:10,104
>> YEAH, I PROBABLY WOULD, BUT I

788
00:21:10,173 --> 00:21:14,809
HAVE KIND OF A DEATH WISH TOO.

789
00:21:14,878 --> 00:21:16,313
SMACK

790
00:21:19,816 --> 00:21:21,549
[LAUGHS]

791
00:21:21,618 --> 00:21:21,885
>> John: YEAH.

792
00:21:21,952 --> 00:21:23,851
OUT OF 15 WORKERS HE ASKED, TEN

793
00:21:23,920 --> 00:21:25,153
SAID THEY WOULDN'T FLY ON THAT

794
00:21:25,222 --> 00:21:25,555
PLANE.

795
00:21:25,622 --> 00:21:26,754
AND HONESTLY, THAT LAST GUY'S

796
00:21:26,823 --> 00:21:27,889
ALMOST WORSE.

797
00:21:27,958 --> 00:21:30,591
BECAUSE IF I HAD TO PICK BETWEEN

798
00:21:30,660 --> 00:21:37,565
PLANE THAT TWO-THIRDS OF WORKERS

799
00:21:37,634 --> 00:21:38,199
REFUSED TO GET ON, AND ONE THAT

800
00:21:38,268 --> 00:21:39,367
WOULD ONLY BE RIDDEN BY DEATH

801
00:21:39,436 --> 00:21:39,967
WISH DAVE, I'D PICK THE FORMER

802
00:21:40,036 --> 00:21:42,970
EVERY TIME.

803
00:21:43,039 --> 00:21:43,571
BUT, WHILE THE DREAMLINER HAD

804
00:21:43,640 --> 00:21:44,772
ITS PROBLEMS, AT LEAST IT NEVER

805
00:21:44,841 --> 00:21:46,474
HAD A FATAL ACCIDENT.

806
00:21:46,543 --> 00:21:47,043
BUT THAT CAN'T BE SAID FOR

807
00:21:47,110 --> 00:21:47,642
BOEING'S NEXT PLANE, THE 737

808
00:21:47,711 --> 00:21:48,409
MAX.

809
00:21:48,478 --> 00:21:49,010
IN 2011, AS BOEING WAS ROLLING

810
00:21:49,079 --> 00:21:50,144
OUT THE DREAMLINER, ITS MAIN

811
00:21:50,213 --> 00:21:50,647
COMPETITOR, AIRBUS, WAS

812
00:21:50,714 --> 00:21:51,646
UNVEILING THE A320NEO, A

813
00:21:51,715 --> 00:21:52,246
FUEL-EFFICIENT UPDATE OF THEIR

814
00:21:52,315 --> 00:21:53,347
ALREADY POPULAR A320 PLANES,

815
00:21:53,416 --> 00:21:59,120
WHICH WAS A WILD SUCCESS.

816
00:21:59,189 --> 00:21:59,656
BOEING, CAUGHT COMPLETELY

817
00:21:59,723 --> 00:22:00,855
OFF-GUARD, QUICKLY ANNOUNCED A

818
00:22:00,924 --> 00:22:02,757
NEW FUEL-EFFICIENT PLANE IT

819
00:22:02,826 --> 00:22:03,391
HADN'T EVEN ENGINEERED YET, THE

820
00:22:03,460 --> 00:22:05,426
737 MAX.

821
00:22:05,495 --> 00:22:06,027
AND THEY WANTED TO GET IT OUT

822
00:22:06,096 --> 00:22:06,596
THE DOOR AS QUICKLY, AND AS

823
00:22:06,663 --> 00:22:08,396
CHEAPLY, AS POSSIBLE.

824
00:22:08,465 --> 00:22:10,398
MCNERNEY EVEN HAD A CATCHPHRASE,

825
00:22:10,467 --> 00:22:11,966
"MORE FOR LESS," WHICH BECAME

826
00:22:12,035 --> 00:22:12,700
THE COMPANY'S DRIVING THEME AS

827
00:22:12,769 --> 00:22:19,769
IT EMBARKED ON THE MAX.

828
00:22:19,910 --> 00:22:21,442
AND ALL THE WHILE, McNERNEY

829
00:22:21,511 --> 00:22:23,177
AND HIS

830
00:22:23,246 --> 00:22:23,878
SUCCESSOR AS CEO, DENNIS

831
00:22:23,947 --> 00:22:24,779
MUILENBURG, SIGNED OFF, YET

832
00:22:24,848 --> 00:22:25,680
AGAIN, ON MASSIVE STOCK

833
00:22:25,749 --> 00:22:28,749
BUYBACKS.

834
00:22:28,818 --> 00:22:29,417
FROM 2014 TO 2018, BOEING

835
00:22:29,486 --> 00:22:30,685
DIVERTED 92% OF ITS OPERATING

836
00:22:30,754 --> 00:22:31,452
CASH FLOW TO DIVIDENDS AND SHARE

837
00:22:31,521 --> 00:22:33,054
BUYBACKS TO BENEFIT INVESTORS,

838
00:22:33,123 --> 00:22:33,688
FAR EXCEEDING THE MONEY IT SPENT

839
00:22:33,757 --> 00:22:36,924
ON R&D FOR NEW PLANES.

840
00:22:36,993 --> 00:22:38,192
WORKERS ON THE PRODUCTION LINE

841
00:22:38,261 --> 00:22:40,294
FOR THE MAX DESCRIBED A PROCESS

842
00:22:40,363 --> 00:22:41,896
THAT VALUED SPEED OVER SAFETY.

843
00:22:41,965 --> 00:22:44,499
AND ONE, A MILITARY VETERAN,

844
00:22:44,568 --> 00:22:45,133
WORRIED THAT CORNERS WERE BEING

845
00:22:45,202 --> 00:22:49,036
CUT.

846
00:22:49,105 --> 00:22:49,670
>> WHAT WORDS WOULD YOU USE TO

847
00:22:49,739 --> 00:22:50,271
DESCRIBE THAT FACTORY AT THAT

848
00:22:50,340 --> 00:22:51,539
POINT?

849
00:22:51,608 --> 00:22:52,640
>> DANGEROUS.

850
00:22:52,709 --> 00:22:55,376
UM, TAKING UNNECESSARY RISKS.

851
00:22:55,445 --> 00:22:57,011
>> HE SAYS HE URGED THE BOEING

852
00:22:57,080 --> 00:22:58,079
MANAGER TO SHUT DOWN THE FACTORY

853
00:22:58,148 --> 00:22:59,814
FOR A FEW WEEKS TO STRAIGHTEN

854
00:22:59,883 --> 00:23:01,215
THINGS OUT.

855
00:23:01,284 --> 00:23:02,250
AND WHAT WAS HIS REACTION TO

856
00:23:02,319 --> 00:23:03,718
THAT?

857
00:23:03,787 --> 00:23:06,754
>> HE SAID, YOU KNOW, "WE CAN'T

858
00:23:06,823 --> 00:23:07,522
SHUT DOWN" AND THEN I GOT MAD

859
00:23:07,591 --> 00:23:09,323
AND SAID "YOU KNOW, I'VE SEEN

860
00:23:09,392 --> 00:23:09,924
MILITARY OPERATIONS SHUT DOWN

861
00:23:09,993 --> 00:23:10,992
FOR A LOT LESS."

862
00:23:11,061 --> 00:23:12,160
>> WHAT WAS HIS REPLY TO THAT?

863
00:23:12,229 --> 00:23:14,662
>> SOMETHING I'LL NEVER FORGET.

864
00:23:14,731 --> 00:23:16,097
HE SAID -- HE SAID, "WELL,

865
00:23:16,166 --> 00:23:16,731
MILITARY IS NOT A PROFIT-MAKING

866
00:23:16,800 --> 00:23:18,065
ORGANIZATION."

867
00:23:18,134 --> 00:23:19,834
>> John: WOW.

868
00:23:19,903 --> 00:23:23,237
WHAT A RESPONSE!

869
00:23:23,306 --> 00:23:27,508
IN A WAY, YOU'RE RIGHT: THE

870
00:23:27,577 --> 00:23:28,276
MILITARY ISN'T PROFIT DRIVEN --

871
00:23:28,345 --> 00:23:30,678
BUT THEY DO HAVE, PRETTY

872
00:23:30,747 --> 00:23:31,712
FAMOUSLY, A HIGH APPETITE FOR

873
00:23:31,781 --> 00:23:33,948
DEATH AND DESTRUCTION.

874
00:23:34,017 --> 00:23:36,617
SOMEONE WHO WORK THERE IS GOING

875
00:23:36,686 --> 00:23:40,388
"SLOW DOWN A BIT," THAT SEEMS

876
00:23:40,457 --> 00:23:41,022
LIKE SOMETHING THAT SHOULD GIVE

877
00:23:41,091 --> 00:23:43,224
YOU PAUSE.

878
00:23:43,293 --> 00:23:43,858
SO, THE MAX WAS RUSHED THROUGH

879
00:23:43,927 --> 00:23:45,393
DESIGN AND PRODUCTION, AND WITH

880
00:23:45,462 --> 00:23:46,594
TRAGIC CONSEQUENCES.

881
00:23:46,663 --> 00:23:47,195
ON OCTOBER 29, 2018 A LION AIR

882
00:23:47,264 --> 00:23:48,129
FLIGHT BOUND FOR INDONESIA

883
00:23:48,198 --> 00:23:49,363
CARRYING 189 PEOPLE INCLUDING

884
00:23:49,432 --> 00:23:50,865
THREE CHILDREN DISAPPEARED FROM

885
00:23:50,934 --> 00:23:51,499
RADAR JUST MINUTES AFTER TAKEOFF

886
00:23:51,568 --> 00:23:54,702
AND WAS FOUND TO HAVE CRASHED

887
00:23:54,771 --> 00:23:55,369
INTO THE WATER.

888
00:23:55,438 --> 00:23:57,238
NO ONE ON BOARD SURVIVED.

889
00:23:57,307 --> 00:23:58,706
INVESTIGATIONS LATER REVEALED

890
00:23:58,775 --> 00:23:59,907
THAT THE PLANE'S SAFETY HAD BEEN

891
00:23:59,976 --> 00:24:00,741
COMPROMISED BY A SERIES OF

892
00:24:00,810 --> 00:24:01,342
SHORTSIGHTED DECISIONS BOEING

893
00:24:01,411 --> 00:24:02,944
HAD MADE.

894
00:24:03,013 --> 00:24:06,214
STARTING WITH THE FACT THAT, TO

895
00:24:06,283 --> 00:24:07,448
SAVE MONEY AND REDUCE REGULATORY

896
00:24:07,517 --> 00:24:08,082
SCRUTINY, BOEING HAD DECIDED IT

897
00:24:08,151 --> 00:24:08,651
WASN'T GOING TO BUILD A NEW

898
00:24:08,718 --> 00:24:09,219
PLANE, IT WAS JUST GOING TO

899
00:24:09,286 --> 00:24:11,285
RAPIDLY MODIFY ITS EXISTING 737

900
00:24:11,354 --> 00:24:11,821
MODEL, GIVING IT NEW, MUCH

901
00:24:11,888 --> 00:24:16,057
BIGGER ENGINES.

902
00:24:16,126 --> 00:24:16,526
BUT THAT BROUGHT SOME

903
00:24:16,593 --> 00:24:18,493
SIGNIFICANT COMPLICATIONS.

904
00:24:18,562 --> 00:24:19,260
>> BECAUSE THESE ENGINES ARE

905
00:24:19,329 --> 00:24:20,895
BIGGER, THEY HAD TO BE

906
00:24:20,964 --> 00:24:21,496
POSITIONED FURTHER FORWARD AND

907
00:24:21,565 --> 00:24:23,197
HIGHER UP ON THE WINGS.

908
00:24:23,266 --> 00:24:23,831
AND SO, BOEING WAS WORRIED ABOUT

909
00:24:23,900 --> 00:24:27,401
THE PLANE GETTING INTO TOO MUCH

910
00:24:27,470 --> 00:24:29,837
OF A NOSE UP, AND THEN THE PLANE

911
00:24:29,906 --> 00:24:32,673
COULD STALL.

912
00:24:32,742 --> 00:24:35,476
SO, IF IT STARTS TO PITCH UP,

913
00:24:35,545 --> 00:24:37,578
MCAS WAS DESIGNED TO HELP THE

914
00:24:37,647 --> 00:24:40,014
PILOT LEVEL THE PLANE OUT.

915
00:24:40,083 --> 00:24:40,583
>> John: YEAH, THEY ADDED A

916
00:24:40,650 --> 00:24:42,083
SYSTEM CALLED MCAS, OR

917
00:24:42,152 --> 00:24:44,118
"MANEUVERING CHARACTERISTICS

918
00:24:44,187 --> 00:24:45,620
AUGMENTATION SYSTEM."

919
00:24:45,689 --> 00:24:47,855
VERY BASICALLY, WHEN THE PLANE

920
00:24:47,924 --> 00:24:49,323
CAME CLOSE TO A SITUATION IN

921
00:24:49,392 --> 00:24:51,659
WHICH IT MIGHT STALL, MCAS WOULD

922
00:24:51,728 --> 00:24:53,361
-- IN TECHNICAL TERMS -- SWIVEL

923
00:24:53,430 --> 00:24:55,363
THE HORIZONTAL TAIL FIN TO LIFT

924
00:24:55,432 --> 00:24:57,165
THE TAIL UP AND PUSH THE NOSE

925
00:24:57,234 --> 00:24:57,932
DOWN.

926
00:24:58,001 --> 00:24:58,666
OR IN NON-TECHNICAL TERMS: MAKE

927
00:24:58,735 --> 00:25:01,402
THE PLANE GO FACE DOWN, ASS UP.

928
00:25:01,471 --> 00:25:03,037
BUT THERE WAS A FATAL FLAW: MCAS

929
00:25:03,106 --> 00:25:04,572
-- WHICH, AGAIN, COULD PUSH A

930
00:25:04,641 --> 00:25:07,708
PLANE'S NOSE DOWN ON ITS OWN --

931
00:25:07,777 --> 00:25:08,543
COULD BE ACTIVATED BY A SINGLE

932
00:25:08,612 --> 00:25:10,845
SENSOR.

933
00:25:10,914 --> 00:25:13,714
>> THE ANGLE OF ATTACK SENSORS

934
00:25:13,783 --> 00:25:14,515
PROTRUDE OUT ON EITHER SIDE OF

935
00:25:14,584 --> 00:25:20,154
THE FUSELAGE NEAR THE COCKPIT.

936
00:25:20,223 --> 00:25:21,088
IF A "HAPPY BIRTHDAY" MYLAR

937
00:25:21,157 --> 00:25:24,125
BALLOON GETS STUCK ON THAT VANE,

938
00:25:24,194 --> 00:25:26,127
IT BECOMES UNRELIABLE.

939
00:25:26,196 --> 00:25:27,962
BELIEVE IT OR NOT, WE HIT

940
00:25:28,031 --> 00:25:28,231
BALLOONS.

941
00:25:28,298 --> 00:25:29,831
WE HIT BIRDS.

942
00:25:29,900 --> 00:25:30,898
AND ALL OF THESE THINGS ARE NOT

943
00:25:30,967 --> 00:25:35,336
UNCOMMON.

944
00:25:35,405 --> 00:25:36,737
>> John: IT'S TRUE.

945
00:25:36,806 --> 00:25:37,505
THE WHOLE SYSTEM COULD BE

946
00:25:37,574 --> 00:25:39,507
COMPROMISED BY A BALLOON -- A

947
00:25:39,576 --> 00:25:40,775
TESTAMENT TO HOW PROBLEMATIC IT

948
00:25:40,844 --> 00:25:43,478
IS TO USE A SINGLE SENSOR.

949
00:25:43,547 --> 00:25:44,178
AND YET ANOTHER REASON TO HATE

950
00:25:44,247 --> 00:25:45,546
BALLOONS: THEY'RE EXHAUSTING TO

951
00:25:45,615 --> 00:25:48,282
INFLATE, THEY SCARE THE SHIT OUT

952
00:25:48,351 --> 00:25:50,118
OF YOU WHEN THEY POP, AND

953
00:25:50,187 --> 00:25:50,751
UNINFLATED, THEY JUST LOOK LIKE

954
00:25:50,820 --> 00:25:52,687
A PILE OF CLOWN CONDOMS.

955
00:25:52,756 --> 00:25:54,889
BALLOONS ARE TERRIBLE.

956
00:25:54,958 --> 00:25:57,024
BUT IT GETS WORSE.

957
00:25:57,093 --> 00:25:58,559
BOEING DIDN'T TELL PILOTS ABOUT

958
00:25:58,628 --> 00:25:59,861
MCAS.

959
00:25:59,930 --> 00:26:01,496
BECAUSE, REMEMBER: THEY HAD

960
00:26:01,565 --> 00:26:04,065
DECIDED TO MARKET THE PLANE TO

961
00:26:04,134 --> 00:26:04,699
AIRLINES AS A MONEY-SAVER.

962
00:26:04,768 --> 00:26:06,167
AND A MASSIVE SELLING POINT WAS

963
00:26:06,236 --> 00:26:09,303
THAT THE MAX WOULDN'T REQUIRE

964
00:26:09,372 --> 00:26:10,538
PILOTS TO BE RE-TRAINED IN A

965
00:26:10,607 --> 00:26:11,806
FLIGHT SIMULATOR.

966
00:26:11,875 --> 00:26:12,440
THAT'S A PRETTY BIG EXPENSE FOR

967
00:26:12,509 --> 00:26:14,142
AN AIRLINE, AS IT TAKES PILOTS

968
00:26:14,211 --> 00:26:14,842
OUT OF THE AIR FOR MULTIPLE

969
00:26:14,911 --> 00:26:16,177
DAYS.

970
00:26:16,246 --> 00:26:18,913
BOEING WAS WORRIED THAT, IF THEY

971
00:26:18,982 --> 00:26:19,914
EMPHASIZED MCAS AS SOMETHING

972
00:26:19,983 --> 00:26:20,882
NEW, IT MIGHT REQUIRE MORE

973
00:26:20,951 --> 00:26:23,918
TRAINING.

974
00:26:23,987 --> 00:26:25,086
SO IT TOLD AIRLINES AND

975
00:26:25,155 --> 00:26:25,686
REGULATORS THAT THE MAX WAS SO

976
00:26:25,755 --> 00:26:27,555
SIMILAR TO THE OLD 737,

977
00:26:27,624 --> 00:26:28,189
SIMULATOR TRAINING WOULDN'T BE

978
00:26:28,258 --> 00:26:30,758
NECESSARY.

979
00:26:30,827 --> 00:26:32,226
AND THAT'S SOMETHING EVEN THE

980
00:26:32,295 --> 00:26:34,662
MOTHER OF ONE OF THE LION AIR

981
00:26:34,731 --> 00:26:35,231
PILOTS WHOSE FLIGHT CRASHED

982
00:26:35,298 --> 00:26:36,531
THOUGHT WAS A BIT WEIRD AT THE

983
00:26:36,600 --> 00:26:38,232
TIME.

984
00:26:38,301 --> 00:26:38,833
>> I SAID, "YOU HAVEN'T HAD A

985
00:26:38,902 --> 00:26:39,834
SIMULATOR TRAINING.

986
00:26:39,903 --> 00:26:40,968
HOW CAN YOU GO FOR MAX?

987
00:26:41,037 --> 00:26:43,171
IT IS A MORE POWERFUL ENGINE.

988
00:26:43,240 --> 00:26:44,439
SO, WITHOUT A SIMULATOR, HOW

989
00:26:44,508 --> 00:26:45,339
WILL YOU MANAGE?"

990
00:26:45,408 --> 00:26:47,408
HE SAID, "MOM, I'VE BEEN GIVEN

991
00:26:47,477 --> 00:26:48,810
GROUND TRAINING.

992
00:26:48,879 --> 00:26:50,278
THEY HAVE GIVEN ME A TRAINING ON

993
00:26:50,347 --> 00:26:52,079
iPAD."

994
00:26:52,148 --> 00:26:53,915
I SAID, "WHAT, AN iPAD?"

995
00:26:53,984 --> 00:26:55,616
>> John: WOW.

996
00:26:55,685 --> 00:26:58,619
THAT'S WILD.

997
00:26:58,688 --> 00:27:00,087
IT'S BAD ENOUGH THAT iPADS ARE

998
00:27:00,156 --> 00:27:00,988
REPLACING HALF THE STAFF AT

999
00:27:01,057 --> 00:27:03,224
PANERA BREAD, IT'S WORSE WHEN

1000
00:27:03,293 --> 00:27:03,793
THEY'RE REPLACING PRACTICAL

1001
00:27:03,860 --> 00:27:05,226
TRAINING FOR DANGEROUS JOBS.

1002
00:27:05,295 --> 00:27:05,993
BOEING GAVE PILOTS A TWO-HOUR

1003
00:27:06,062 --> 00:27:08,296
iPAD TRAINING COURSE THAT NEVER

1004
00:27:08,365 --> 00:27:10,765
ONCE MENTIONED MCAS.

1005
00:27:10,834 --> 00:27:11,499
WHAT'S MORE, IT WASN'T IN THE

1006
00:27:11,568 --> 00:27:14,202
MANUAL AT ALL, UNLESS YOU COUNT

1007
00:27:14,271 --> 00:27:15,470
THE GLOSSARY WHICH DEFINED THE

1008
00:27:15,539 --> 00:27:16,304
TERM BUT DIDN'T EXPLAIN WHAT IT

1009
00:27:16,373 --> 00:27:17,071
DID.

1010
00:27:17,140 --> 00:27:18,406
AND IT TURNED OUT THAT A FAULTY

1011
00:27:18,475 --> 00:27:20,575
MCAS ACTIVATION WAS WHAT HAD

1012
00:27:20,644 --> 00:27:22,777
DOOMED THAT LION AIR FLIGHT.

1013
00:27:22,846 --> 00:27:23,811
AND WHEN AMERICAN AIRLINES

1014
00:27:23,880 --> 00:27:25,313
PILOTS MET WITH BOEING

1015
00:27:25,382 --> 00:27:28,015
EXECUTIVES AFTER THE CRASH, AND

1016
00:27:28,084 --> 00:27:28,616
ANGRILY POINTED OUT NO ONE HAD

1017
00:27:28,685 --> 00:27:29,283
BEEN TOLD ABOUT MCAS, THE ANSWER

1018
00:27:29,352 --> 00:27:32,086
THEY GOT WAS RIDICULOUS.

1019
00:27:32,155 --> 00:27:33,154
>> THESE GUYS DIDN'T EVEN KNOW

1020
00:27:33,223 --> 00:27:35,823
THE DAMN SYSTEM WAS ON THE

1021
00:27:35,892 --> 00:27:37,358
AIRPLANE, NOR DID ANYBODY ELSE.

1022
00:27:37,427 --> 00:27:38,326
>> WE TRY NOT TO OVERLOAD THE

1023
00:27:38,395 --> 00:27:39,393
CREWS WITH INFORMATION THAT'S

1024
00:27:39,462 --> 00:27:40,294
UNNECESSARY.

1025
00:27:40,363 --> 00:27:41,529
>> I WOULD THINK THAT THERE

1026
00:27:41,598 --> 00:27:42,530
WOULD BE A PRIORITY ON PUTTING

1027
00:27:42,599 --> 00:27:44,365
THINGS -- EXPLANATIONS OF THINGS

1028
00:27:44,434 --> 00:27:45,867
THAT COULD KILL YOU.

1029
00:27:45,936 --> 00:27:47,835
>> John: EXACTLY!

1030
00:27:47,904 --> 00:27:48,569
HOW IS INFORMATION ABOUT A

1031
00:27:48,638 --> 00:27:52,039
SYSTEM THAT COULD CRASH THE

1032
00:27:52,108 --> 00:27:53,174
PLANE UNNECESSARY?

1033
00:27:53,243 --> 00:27:54,108
IT'S NOT "ALL FRUIT LOOPS ARE

1034
00:27:54,177 --> 00:27:55,309
THE SAME FLAVOR," OR "IDENTICAL

1035
00:27:55,378 --> 00:27:55,845
TWINS DON'T HAVE THE SAME

1036
00:27:55,912 --> 00:28:00,014
FINGERPRINTS," OR "IF YOU GIVE A

1037
00:28:00,083 --> 00:28:00,615
MIRROR TO A DOLPHIN, THEY'LL

1038
00:28:00,684 --> 00:28:03,718
ADMIRE THEIR OWN GENITALS."

1039
00:28:03,787 --> 00:28:06,089
ALL OF THAT'S GOOD, BUT

1040
00:28:08,725 --> 00:28:09,957
ALL OF THAT IS GOOD INFORMATION,

1041
00:28:10,026 --> 00:28:11,759
BUT UNNECESSARY FOR PILOT TO

1042
00:28:11,828 --> 00:28:15,797
KNOW.

1043
00:28:15,866 --> 00:28:16,430
BUT "HEY WE PUT SOME SOFTWARE ON

1044
00:28:16,499 --> 00:28:17,799
THE PLANE THAT MIGHT TRY AND

1045
00:28:17,868 --> 00:28:19,433
MURDER YOU" FEELS IMPORTANT.

1046
00:28:19,502 --> 00:28:20,034
IN THE AFTERMATH OF THE CRASH,

1047
00:28:20,103 --> 00:28:21,335
BOEING TOLD U.S. AIRLINE PILOTS

1048
00:28:21,404 --> 00:28:22,770
THAT THEY'D HAVE A SOFTWARE FIX

1049
00:28:22,839 --> 00:28:24,172
FOR MCAS READY WITHIN ABOUT SIX

1050
00:28:24,241 --> 00:28:24,772
WEEKS, AND THE MAX WAS ALLOWED

1051
00:28:24,841 --> 00:28:25,308
TO KEEP FLYING.

1052
00:28:25,375 --> 00:28:26,574
BUT, THEY DIDN'T.

1053
00:28:26,643 --> 00:28:27,208
THE ONLY THING THEY ACCOMPLISHED

1054
00:28:27,277 --> 00:28:28,443
IN THOSE SIX WEEKS WERE --

1055
00:28:28,512 --> 00:28:29,043
YOU'RE NEVER GOING TO BELIEVE

1056
00:28:29,112 --> 00:28:30,378
THIS -- AUTHORIZING A RECORD $20

1057
00:28:30,447 --> 00:28:33,047
BILLION OF STOCK BUYBACKS.

1058
00:28:33,116 --> 00:28:33,681
SO CLEARLY, THEY WERE CONCERNED

1059
00:28:33,750 --> 00:28:35,216
ABOUT SAFETY.

1060
00:28:35,285 --> 00:28:37,952
SPECIFICALLY, THE SAFETY OF

1061
00:28:38,021 --> 00:28:40,321
THEIR FUCKING STOCK PRICE.

1062
00:28:40,390 --> 00:28:40,988
AND SO, A LITTLE OVER FOUR

1063
00:28:41,057 --> 00:28:42,290
MONTHS AFTER THE CRASH, WHILE

1064
00:28:42,359 --> 00:28:43,458
BOEING WAS STILL WORKING ON ITS

1065
00:28:43,527 --> 00:28:45,460
SIX-WEEK "SOFTWARE FIX,"

1066
00:28:45,529 --> 00:28:47,228
ETHIOPIAN AIRLINES FLIGHT 302, A

1067
00:28:47,297 --> 00:28:48,896
737 MAX JET, CRASHED, AFTER MCAS

1068
00:28:48,965 --> 00:28:50,898
ACTIVATED ERRONEOUSLY AGAIN,

1069
00:28:50,967 --> 00:28:53,367
KILLING EVERYONE ON BOARD.

1070
00:28:53,436 --> 00:28:54,869
AND BY THAT POINT, THOSE PILOTS

1071
00:28:54,938 --> 00:28:57,004
KNEW WHAT MCAS WAS.

1072
00:28:57,073 --> 00:28:59,574
BUT THEY STILL WEREN'T ABLE TO

1073
00:28:59,643 --> 00:29:00,441
CORRECT ITS ERRONEOUS ACTIVATION

1074
00:29:00,510 --> 00:29:03,010
IN TIME.

1075
00:29:03,079 --> 00:29:04,879
THREE DAYS LATER, THE FAA

1076
00:29:04,948 --> 00:29:06,681
FINALLY GROUNDED THE MAX, BUT

1077
00:29:06,750 --> 00:29:08,616
ONLY AFTER ALL THESE COUNTRIES

1078
00:29:08,685 --> 00:29:11,119
HAD FIRST.

1079
00:29:11,188 --> 00:29:12,320
IT WAS GROUNDED FOR ALMOST TWO

1080
00:29:12,389 --> 00:29:13,454
YEARS, UNTIL BOEING DEVELOPED

1081
00:29:13,523 --> 00:29:13,923
WAYS TO MAKE MCAS LESS

1082
00:29:13,990 --> 00:29:16,124
ERROR-PRONE AND EASIER TO

1083
00:29:16,193 --> 00:29:16,392
OVERRIDE.

1084
00:29:16,459 --> 00:29:18,392
AND A DAMNING CONGRESSIONAL

1085
00:29:18,461 --> 00:29:18,962
INVESTIGATION LATER REVEALED

1086
00:29:19,029 --> 00:29:19,861
INTERNAL MESSAGES SHOWING THAT

1087
00:29:19,930 --> 00:29:20,461
BOEING KNEW HOW DANGEROUS MCAS

1088
00:29:20,530 --> 00:29:21,030
WAS THROUGHOUT THE PLANE'S

1089
00:29:21,097 --> 00:29:21,896
DEVELOPMENT.

1090
00:29:21,965 --> 00:29:22,797
IN 2012, ONE OF BOEING'S OWN

1091
00:29:22,866 --> 00:29:24,866
TEST PILOTS HAD FAILED TO

1092
00:29:24,935 --> 00:29:28,402
RECOVER FROM MCAS ACTIVATING IN

1093
00:29:28,471 --> 00:29:29,036
A FLIGHT SIMULATOR, A SITUATION

1094
00:29:29,105 --> 00:29:31,839
HE DESCRIBED AS "CATASTROPHIC."

1095
00:29:31,908 --> 00:29:32,507
AND SOME OF THE MESSAGES BETWEEN

1096
00:29:32,576 --> 00:29:35,309
BOEING EMPLOYEES ARE DAMNING.

1097
00:29:35,378 --> 00:29:36,310
>> HUNDREDS OF EMAILS AND

1098
00:29:36,379 --> 00:29:40,715
INSTANT MESSAGES SHOW EMPLOYEES

1099
00:29:40,784 --> 00:29:41,549
MOCKING THE FAA, THE COMPANY,

1100
00:29:41,618 --> 00:29:43,351
AND PROBLEMS WITH THE AIRPLANE.

1101
00:29:43,420 --> 00:29:44,418
ONE WRITING, "THIS AIRPLANE IS

1102
00:29:44,487 --> 00:29:46,487
DESIGNED BY CLOWNS, WHO IN TURN

1103
00:29:46,556 --> 00:29:49,223
ARE SUPERVISED BY MONKEYS."

1104
00:29:49,292 --> 00:29:52,059
>> John: THAT'S PRETTY BAD!

1105
00:29:52,128 --> 00:29:54,162
THOUGH I KIND OF WISH HE'D KEPT

1106
00:29:54,231 --> 00:29:54,731
GOING: "THEY'RE DESIGNED BY

1107
00:29:54,798 --> 00:29:56,397
CLOWNS, WHO ARE SUPERVISED BY

1108
00:29:56,466 --> 00:29:57,365
MONKEYS, WHO REPORT TO

1109
00:29:57,434 --> 00:29:58,399
CAFFEINATED TODDLERS, WHO ARE

1110
00:29:58,468 --> 00:29:59,400
OVERSEEN BY A BUNCH OF FLOPPY

1111
00:29:59,469 --> 00:30:00,768
PUPPIES, WHO ARE MONITORED BY A

1112
00:30:00,837 --> 00:30:03,571
WASTED BACHELORETTE PARTY, WHOSE

1113
00:30:03,640 --> 00:30:04,205
BOSS IS JUST A LARGE INFLATABLE

1114
00:30:04,274 --> 00:30:05,339
TUBE MAN."

1115
00:30:05,408 --> 00:30:10,278
SO, AT THIS POINT, YOU MIGHT

1116
00:30:10,347 --> 00:30:13,080
REASONABLY BE ASKING "WHERE THE

1117
00:30:13,149 --> 00:30:13,583
FUCK ARE THE REGULATORS?

1118
00:30:13,650 --> 00:30:15,216
SHOULDN'T THE FAA HAVE CAUGHT

1119
00:30:15,285 --> 00:30:17,051
THIS BEFORE PEOPLE DIED?"

1120
00:30:17,120 --> 00:30:18,419
AND GIVEN THAT THE ANSWER IS

1121
00:30:18,488 --> 00:30:20,621
DEFINITELY YES, WHAT HAPPENED?

1122
00:30:20,690 --> 00:30:21,389
WELL, THE AGENCY RELIED HEAVILY

1123
00:30:21,458 --> 00:30:24,325
ON BOEING EMPLOYEES TO VOUCH FOR

1124
00:30:24,394 --> 00:30:24,959
THE MAX'S SAFETY, BECAUSE THEY

1125
00:30:25,028 --> 00:30:27,094
LACKED THE ABILITY TO

1126
00:30:27,163 --> 00:30:27,728
EFFECTIVELY ANALYZE MUCH OF WHAT

1127
00:30:27,797 --> 00:30:28,329
BOEING SHARED ABOUT THEIR NEW

1128
00:30:28,398 --> 00:30:29,263
PLANE.

1129
00:30:29,332 --> 00:30:30,331
ONE EMPLOYEE EVEN SAID HE

1130
00:30:30,400 --> 00:30:31,699
THOUGHT A PRESENTATION FOR

1131
00:30:31,768 --> 00:30:33,067
REGULATORS WAS "LIKE DOGS

1132
00:30:33,136 --> 00:30:34,735
WATCHING TV," BECAUSE THEY

1133
00:30:34,804 --> 00:30:35,937
DIDN'T UNDERSTAND WHAT THEY WERE

1134
00:30:36,006 --> 00:30:36,604
SEEING.

1135
00:30:36,673 --> 00:30:39,507
AND I REALLY HOPE THAT'S NOT

1136
00:30:39,576 --> 00:30:39,709
TRUE.

1137
00:30:39,776 --> 00:30:40,276
I HOPE DOGS UNDERSTAND WHAT

1138
00:30:40,343 --> 00:30:43,044
THEY'RE WATCHING ON TV.

1139
00:30:43,113 --> 00:30:44,345
OTHERWISE, I DID THOSE DEEP

1140
00:30:44,414 --> 00:30:46,380
DIVES ON "SQUIRRELS!"

1141
00:30:46,449 --> 00:30:47,014
"BREATHING OUT OF A FUCKED UP

1142
00:30:47,083 --> 00:30:48,316
LITTLE NOSE" AND "POODLE ANUSES"

1143
00:30:48,385 --> 00:30:50,451
FOR NO REASON AT ALL.

1144
00:30:50,520 --> 00:30:51,886
AND INCREDIBLY, MUCH OF THE

1145
00:30:51,955 --> 00:30:52,455
OVERSIGHT WAS BEING DONE BY

1146
00:30:52,522 --> 00:30:55,056
BOEING ITSELF.

1147
00:30:55,125 --> 00:30:56,657
>> FOR FIVE DECADES,

1148
00:30:56,726 --> 00:30:58,726
MANUFACTURERS LIKE BOEING WERE

1149
00:30:58,795 --> 00:30:59,627
ALLOWED TO USE WHAT THEY CALL

1150
00:30:59,696 --> 00:31:01,596
FAA DESIGNATED INSPECTORS, FIRST

1151
00:31:01,665 --> 00:31:03,331
TO CERTIFY THAT THE PLANES WERE

1152
00:31:03,400 --> 00:31:04,632
AIRWORTHY IN THE BEGINNING, AND

1153
00:31:04,701 --> 00:31:06,400
THEN ON THE ASSEMBLY LINE TO

1154
00:31:06,469 --> 00:31:07,568
INSPECT EACH PLANE AS IT WENT

1155
00:31:07,637 --> 00:31:08,936
DOWN THE LINE.

1156
00:31:09,005 --> 00:31:10,371
HERE'S THE PROBLEM: THOSE FAA

1157
00:31:10,440 --> 00:31:10,940
INSPECTORS WERE EMPLOYED BY

1158
00:31:11,007 --> 00:31:12,306
BOEING.

1159
00:31:12,375 --> 00:31:13,307
THERE'S A CONFLICT OF INTEREST

1160
00:31:13,376 --> 00:31:18,012
THERE.

1161
00:31:18,081 --> 00:31:20,181
>> John: OF COURSE THERE IS!

1162
00:31:20,250 --> 00:31:21,015
BOEING WAS PAYING BOEING

1163
00:31:21,084 --> 00:31:23,451
EMPLOYEES TO REGULATE BOEING.

1164
00:31:23,520 --> 00:31:23,953
IT'S THE MOST INCESTUOUS

1165
00:31:24,020 --> 00:31:24,585
RELATIONSHIP WE'VE SEEN IN THIS

1166
00:31:24,654 --> 00:31:27,488
STORY SO FAR, WHICH IS SAYING

1167
00:31:27,557 --> 00:31:28,057
SOMETHING BECAUSE, REMEMBER,

1168
00:31:28,124 --> 00:31:28,656
THIS GUY WAS FUCKING HIS FIRST

1169
00:31:28,725 --> 00:31:30,658
COUSIN.

1170
00:31:30,727 --> 00:31:31,194
AND WHILE THIS SYSTEM OF

1171
00:31:31,261 --> 00:31:32,560
SELF-REGULATION HAS BEEN IN

1172
00:31:32,629 --> 00:31:33,895
PLACE FOR DECADES, IT WAS

1173
00:31:33,964 --> 00:31:35,263
SUPERCHARGED FROM 2005 ONWARDS,

1174
00:31:35,332 --> 00:31:36,964
AFTER BOEING SUCCESSFULLY

1175
00:31:37,033 --> 00:31:38,566
LOBBIED TO REDUCE GOVERNMENT

1176
00:31:38,635 --> 00:31:40,234
OVERSIGHT OF AIRPLANE DESIGNS,

1177
00:31:40,303 --> 00:31:41,169
BASICALLY ALLOWING IT TO

1178
00:31:41,238 --> 00:31:42,804
REGULATE ITSELF EVEN MORE.

1179
00:31:42,873 --> 00:31:44,238
AND UNSURPRISINGLY, SEVERAL OF

1180
00:31:44,307 --> 00:31:46,340
THESE BOEING-EMPLOYED

1181
00:31:46,409 --> 00:31:47,909
"REPRESENTATIVES OF THE FAA"

1182
00:31:47,978 --> 00:31:49,310
HAVE SAID THEY FACED HEAVY

1183
00:31:49,379 --> 00:31:51,112
PRESSURE FROM MANAGERS TO LIMIT

1184
00:31:51,181 --> 00:31:52,480
SAFETY ANALYSIS AND TESTING SO

1185
00:31:52,549 --> 00:31:54,215
THE COMPANY COULD MEET ITS

1186
00:31:54,284 --> 00:31:55,783
SCHEDULE AND KEEP DOWN COSTS.

1187
00:31:55,852 --> 00:31:57,685
AT EVERY POINT ALONG THE WAY,

1188
00:31:57,754 --> 00:32:00,188
THE FAA EITHER DELEGATED

1189
00:32:00,257 --> 00:32:01,389
RESPONSIBILITY TO BOEING, OR

1190
00:32:01,458 --> 00:32:02,957
GAVE THEM THE BENEFIT OF THE

1191
00:32:03,026 --> 00:32:03,858
DOUBT.

1192
00:32:03,927 --> 00:32:04,592
WHICH HOPEFULLY THEY WILL NEVER

1193
00:32:04,661 --> 00:32:06,060
DO AGAIN.

1194
00:32:06,129 --> 00:32:08,296
BECAUSE BOEING -- LIKE SO MANY

1195
00:32:08,365 --> 00:32:09,130
AMERICAN COMPANIES -- SEEMS TO

1196
00:32:09,199 --> 00:32:10,465
BE COASTING ON A REPUTATION IT

1197
00:32:10,534 --> 00:32:11,699
BUILT UP OVER DECADES, EVEN AS

1198
00:32:11,768 --> 00:32:12,733
IT SQUANDERS IT QUARTER BY

1199
00:32:12,802 --> 00:32:14,435
QUARTER.

1200
00:32:14,504 --> 00:32:15,803
AND IF YOU'RE THINKING "HEY,

1201
00:32:15,872 --> 00:32:16,504
JOHN, DON'T YOU WORK FOR A

1202
00:32:16,573 --> 00:32:18,439
PRESTIGE COMPANY THAT GOT TAKEN

1203
00:32:18,508 --> 00:32:20,007
OVER, AND HAD THE NAME "MAX"

1204
00:32:20,076 --> 00:32:20,510
SLAPPED ON ITS SIGNATURE

1205
00:32:20,577 --> 00:32:21,442
PRODUCT?"

1206
00:32:21,511 --> 00:32:22,743
HEY, I DON'T KNOW WHAT YOU'RE

1207
00:32:22,812 --> 00:32:28,015
TALKING ABOUT, THIS SITUATION IS

1208
00:32:28,084 --> 00:32:30,518
COMPLETELY DIFFERENT!

1209
00:32:30,587 --> 00:32:31,285
NEW BUSINESS DADDY IS SO MAD AT

1210
00:32:31,354 --> 00:32:32,520
US ALL THE TIME.

1211
00:32:32,589 --> 00:32:34,288
SO, WHAT NOW?

1212
00:32:34,357 --> 00:32:34,956
WELL, THE TRUTH IS: BOEING'S NOT

1213
00:32:35,025 --> 00:32:35,723
GOING OUT OF BUSINESS ANYTIME

1214
00:32:35,792 --> 00:32:37,125
SOON.

1215
00:32:37,194 --> 00:32:37,758
IT'S ONE OF JUST TWO MAJOR

1216
00:32:37,827 --> 00:32:38,926
COMMERCIAL AIRPLANE

1217
00:32:38,995 --> 00:32:40,394
MANUFACTURERS IN THE WORLD.

1218
00:32:40,463 --> 00:32:42,029
SO WE DON'T NEED THEM TO

1219
00:32:42,098 --> 00:32:42,830
DISAPPEAR.

1220
00:32:42,899 --> 00:32:44,098
WE NEED THEM TO GET BETTER.

1221
00:32:44,167 --> 00:32:44,832
THE KEY QUESTION IS -- CAN THEY

1222
00:32:44,901 --> 00:32:46,768
FUNDAMENTALLY CHANGE?

1223
00:32:46,837 --> 00:32:47,935
WELL, THANKS IN PART TO PRESSURE

1224
00:32:48,004 --> 00:32:48,569
FROM THE FAMILIES WHO LOST LOVED

1225
00:32:48,638 --> 00:32:50,004
ONES IN THOSE CRASHES, CONGRESS

1226
00:32:50,073 --> 00:32:52,573
DID PASS BIPARTISAN LEGISLATION

1227
00:32:52,642 --> 00:32:54,408
ROLLING BACK SOME OF BOEING'S

1228
00:32:54,477 --> 00:32:55,243
ABILITY TO OVERSEE ITS OWN

1229
00:32:55,312 --> 00:32:57,044
PLANES.

1230
00:32:57,113 --> 00:32:58,179
AND IT'S ENCOURAGING THAT THE

1231
00:32:58,248 --> 00:33:00,481
FAA IS NOW INSISTING BOEING COME

1232
00:33:00,550 --> 00:33:01,616
UP WITH A PLAN TO ADDRESS SAFETY

1233
00:33:01,685 --> 00:33:02,717
IN 90 DAYS -- ALTHOUGH WE'LL SEE

1234
00:33:02,786 --> 00:33:04,485
WHAT THAT BRINGS.

1235
00:33:04,554 --> 00:33:06,022
AND BOEING WANTS ME TO TELL YOU

1236
00:33:07,858 --> 00:33:11,459
AND BOEING WILL SAY THAT IT

1237
00:33:11,528 --> 00:33:13,027
KNOWS ITS MADE MISTAKES IN THE

1238
00:33:13,096 --> 00:33:14,996
PAST, BUT UNDER THE LEADERSHIP

1239
00:33:15,065 --> 00:33:17,031
OF THEIR CEO, DAVE CALHOUN --

1240
00:33:17,100 --> 00:33:20,968
YOU KNOW, MR. QUALITY ESCAPE --

1241
00:33:21,037 --> 00:33:23,070
THEY ARE APPROACHING THE

1242
00:33:23,139 --> 00:33:24,705
CHALLENGES THEY CURRENTLY FACE

1243
00:33:24,774 --> 00:33:26,941
WITH A NEW SPIRIT OF

1244
00:33:27,010 --> 00:33:27,510
ACCOUNTABILITY AND COMPLETE

1245
00:33:27,577 --> 00:33:28,276
TRANSPARENCY.

1246
00:33:28,345 --> 00:33:30,211
BUT IT'S HARD TO TRUST THAT,

1247
00:33:30,280 --> 00:33:30,812
GIVEN THAT CALHOUN SERVED ON

1248
00:33:30,881 --> 00:33:32,246
BOEING'S BOARD SINCE 2009,

1249
00:33:32,315 --> 00:33:32,749
THROUGH MOST OF THE BAD

1250
00:33:32,816 --> 00:33:34,115
DECISIONS YOU SAW TONIGHT.

1251
00:33:34,184 --> 00:33:35,583
AND THERE'S ALSO THE FACT THAT

1252
00:33:35,652 --> 00:33:36,250
737 MAX 8 AND 9 PLANES ARE STILL

1253
00:33:36,319 --> 00:33:37,251
FLYING DESPITE AN FAA DIRECTIVE

1254
00:33:37,320 --> 00:33:40,021
LAST AUGUST HIGHLIGHTING A

1255
00:33:40,090 --> 00:33:40,655
SERIOUS NEW ISSUE, WARNING THAT

1256
00:33:40,724 --> 00:33:41,522
IF PILOTS ON THE MAX USED AN

1257
00:33:41,591 --> 00:33:43,024
ENGINE ANTI-ICING SYSTEM -- WHAT

1258
00:33:43,093 --> 00:33:44,759
ONE PILOT DESCRIBED TO US AS THE

1259
00:33:44,828 --> 00:33:46,794
EQUIVALENT OF A CAR'S BACK

1260
00:33:46,863 --> 00:33:48,729
WINDSHIELD "DEFOGGER" -- IN DRY

1261
00:33:48,798 --> 00:33:50,998
AIR FOR MORE THAN FIVE-MINUTES

1262
00:33:51,067 --> 00:33:52,266
-- IT COULD SHATTER THE ENGINES'

1263
00:33:52,335 --> 00:33:53,901
HOUSING, CAUSING A HAZARD TO

1264
00:33:53,970 --> 00:33:55,069
WINDOW PASSENGERS,

1265
00:33:55,138 --> 00:33:56,270
DECOMPRESSION, AND POTENTIAL

1266
00:33:56,339 --> 00:33:58,806
LOSS OF CONTROL OF THE AIRPLANE.

1267
00:33:58,875 --> 00:34:00,208
AND WHILE CALHOUN CLAIMS HE'S

1268
00:34:00,277 --> 00:34:02,677
VERY CONFIDENT THEY'LL HAVE A

1269
00:34:02,746 --> 00:34:05,079
"FIX" -- WHICH IS GREAT NEWS --

1270
00:34:05,148 --> 00:34:06,514
IN THE MEANTIME, BOEING'S ASKING

1271
00:34:06,583 --> 00:34:08,149
PILOTS, ONCE MORE, TO BE THE

1272
00:34:08,218 --> 00:34:11,252
LAST LINE OF DEFENSE.

1273
00:34:11,321 --> 00:34:13,888
ONE WE SPOKE TO EVEN SENT US A

1274
00:34:13,957 --> 00:34:14,655
PHOTO OF THIS POST-IT NOTE HE

1275
00:34:14,724 --> 00:34:16,557
USES IN HIS COCKPIT TO REMIND

1276
00:34:16,626 --> 00:34:19,827
HIM TO TURN OFF THE ANTI-ICING

1277
00:34:19,896 --> 00:34:20,628
SYSTEM, ALONG WITH AN iPHONE

1278
00:34:20,697 --> 00:34:22,063
TIMER.

1279
00:34:22,132 --> 00:34:24,632
AND THAT'S TOO MUCH PRESSURE FOR

1280
00:34:24,701 --> 00:34:28,636
A FUCKING POST-IT NOTE.

1281
00:34:28,705 --> 00:34:29,771
THEY SHOULDN'T BE THE LAST LINE

1282
00:34:29,840 --> 00:34:30,638
OF DEFENSE AGAINST PLANE

1283
00:34:30,707 --> 00:34:32,807
CRASHES.

1284
00:34:32,876 --> 00:34:33,441
THEY SHOULD BE THE LAST LINE OF

1285
00:34:33,510 --> 00:34:34,809
DEFENSE AGAINST SHEILA FROM

1286
00:34:34,878 --> 00:34:36,210
MARKETING EATING YOUR CHOBANI

1287
00:34:36,279 --> 00:34:40,014
OUT OF THE WORK FRIDGE.

1288
00:34:40,083 --> 00:34:41,415
BOEING WHISTLE-BLOWERS -- WHO

1289
00:34:41,484 --> 00:34:42,250
WANTS THIS COMPANY TO GET

1290
00:34:42,319 --> 00:34:44,385
BETTER -- HAVE REPEATEDLY SAID

1291
00:34:44,454 --> 00:34:45,486
IT WON'T CHANGE UNTIL IT HAS NEW

1292
00:34:45,555 --> 00:34:46,587
LEADERSHIP.

1293
00:34:46,656 --> 00:34:47,321
AND BOEING MAY NOT BE ABLE TO

1294
00:34:47,390 --> 00:34:48,389
COAST ON ITS REPUTATION MUCH

1295
00:34:48,458 --> 00:34:49,690
LONGER -- AS DEMONSTRATED BY THE

1296
00:34:49,759 --> 00:34:50,892
FACT THAT, ON BOOKING SITES LIKE

1297
00:34:50,961 --> 00:34:52,226
KAYAK, YOU CAN USE THIS MENU TO

1298
00:34:52,295 --> 00:34:52,827
SELECT SPECIFIC BOEING MODELS

1299
00:34:52,896 --> 00:34:53,828
AND EXCLUDE THEM FROM YOUR

1300
00:34:53,897 --> 00:34:54,896
FLIGHT SEARCH.

1301
00:34:54,965 --> 00:34:56,164
THEY'VE ACTUALLY MOVED THAT

1302
00:34:56,233 --> 00:34:56,998
FILTER UP THE PAGE, FOLLOWING A

1303
00:34:57,067 --> 00:35:00,334
RECENT SPIKE IN USAGE.

1304
00:35:00,403 --> 00:35:01,102
AND YOU KNOW THINGS ARE BAD WHEN

1305
00:35:01,171 --> 00:35:03,471
THE GENERAL PUBLIC IS GETTING

1306
00:35:03,540 --> 00:35:04,172
THIS KNOWLEDGEABLE ABOUT

1307
00:35:04,241 --> 00:35:06,707
SPECIFIC PLANE MODELS.

1308
00:35:06,776 --> 00:35:08,543
IT'S PRETTY CLEAR, SOMETHING HAS

1309
00:35:08,612 --> 00:35:09,844
TO CHANGE AT BOEING.

1310
00:35:09,913 --> 00:35:10,478
AND IT HAS TO BE AT THE TOP OF

1311
00:35:10,547 --> 00:35:13,748
THAT COMPANY.

1312
00:35:13,817 --> 00:35:14,382
BECAUSE IF YOU'RE TRULY TOO BIG

1313
00:35:14,451 --> 00:35:16,384
TO FAIL, THAT SHOULD MEAN YOU'RE

1314
00:35:16,453 --> 00:35:18,986
BIG ENOUGH TO SPEND THE TIME AND

1315
00:35:19,055 --> 00:35:20,421
RESOURCES REQUIRED TO FIX THE

1316
00:35:20,490 --> 00:35:23,891
CULTURE YOU'VE DESTROYED.

1317
00:35:23,960 --> 00:35:24,492
AND IN THE MEANTIME, THE VERY

1318
00:35:24,561 --> 00:35:25,493
LEAST YOU CAN DO IS ADVERTISE

1319
00:35:25,562 --> 00:35:26,961
THE KIND OF COMPANY YOU ARE IN A

1320
00:35:27,030 --> 00:35:33,401
MORE ACCURATE WAY.

1321
00:35:33,470 --> 00:35:33,803
♪ ♪

1322
00:35:33,870 --> 00:35:36,804
>> AT BOEING, MAKE THE

1323
00:35:36,873 --> 00:35:38,306
IMPOSSIBLE HAPPEN ON A REGULAR

1324
00:35:38,375 --> 00:35:38,741
BASIS.

1325
00:35:38,808 --> 00:35:41,709
>> AT BOEING, WE TAKE PRIDE IN

1326
00:35:41,778 --> 00:35:41,978
OUR WORK.

1327
00:35:42,045 --> 00:35:44,979
>> AT BOEING, WE -- SORRY.

1328
00:35:45,048 --> 00:35:45,548
CAN YOU PUT THE CAMERA UP A

1329
00:35:45,615 --> 00:35:46,914
LITTLE BIT?

1330
00:35:46,983 --> 00:35:49,884
YOU ARE REALLY CLOSE.

1331
00:35:49,953 --> 00:35:53,721
AT BOEING -- I'M SORRY.

1332
00:35:53,790 --> 00:35:55,256
IT FEELS VERY TIGHT.

1333
00:35:55,325 --> 00:35:56,624
>> AT BOEING, WE BELIEVE THE

1334
00:35:56,693 --> 00:35:57,892
FIRST STEP IN MAKING A

1335
00:35:57,961 --> 00:35:59,360
DIFFERENCE IS BELIEVING YOU CAN.

1336
00:35:59,429 --> 00:36:01,496
>> AND I'M NOT TALKING ABOUT ANY

1337
00:36:01,565 --> 00:36:03,264
DIFFERENCE: I'M TALKING ABOUT A

1338
00:36:03,333 --> 00:36:04,799
POSITIVE DIFFERENCE -- IN SHARE

1339
00:36:04,868 --> 00:36:05,101
PRICE!

1340
00:36:05,168 --> 00:36:06,768
THE SHARE PRICE NEEDS TO GO UP,

1341
00:36:06,837 --> 00:36:09,003
AND TO STAY UP, LIKE OUR PLANES

1342
00:36:09,072 --> 00:36:10,638
DO ALMOST ALL OF THE TIME.

1343
00:36:10,707 --> 00:36:12,373
>> SINCE ITS FOUNDING, BOEING

1344
00:36:12,442 --> 00:36:15,343
HAS BEEN BUILT ON QUALITY,

1345
00:36:15,412 --> 00:36:16,344
SAFETY, AND TRUST.

1346
00:36:16,413 --> 00:36:19,413
>> AND THEN, WE THOUGHT "LET'S

1347
00:36:19,482 --> 00:36:20,314
TRY SOMETHING NEW."

1348
00:36:20,383 --> 00:36:21,983
>> I JOINED BOEING BECAUSE I

1349
00:36:22,052 --> 00:36:23,618
WANTED TO INVENT THINGS NO ONE

1350
00:36:23,687 --> 00:36:24,218
EVER DREAMED OF, AND THEY TOLD

1351
00:36:24,287 --> 00:36:26,154
ME IF I WANTED TO DO THAT, WHAT

1352
00:36:26,223 --> 00:36:28,589
I NEEDED WAS TO INVENT A TIME

1353
00:36:28,658 --> 00:36:30,324
MACHINE TO 1992!

1354
00:36:30,393 --> 00:36:32,593
>> I DID TELL HIM THAT, AND I

1355
00:36:32,662 --> 00:36:34,562
THINK THE JOKE LANDED, LIKE

1356
00:36:34,631 --> 00:36:36,631
AIRPLANES DO, ALMOST ALL OF THE

1357
00:36:36,700 --> 00:36:37,033
TIME.

1358
00:36:37,100 --> 00:36:38,966
>> WHATEVER IT IS WE DO AT

1359
00:36:39,035 --> 00:36:40,134
BOEING, LET'S DO IT RIGHT.

1360
00:36:40,203 --> 00:36:44,772
>> OR, LET'S DO IT CLOSE ENOUGH

1361
00:36:44,841 --> 00:36:45,673
TO WRITE THAT NOBODY CAN TELL

1362
00:36:45,742 --> 00:36:47,942
THE DIFFERENCE FROM THE OUTSIDE,

1363
00:36:48,011 --> 00:36:50,144
AND HOPE EVERYBODY KEEPS THEIR

1364
00:36:50,213 --> 00:36:50,580
MOUTH SHUT.

1365
00:36:50,647 --> 00:36:52,747
>>  -- AGREEING WITH BUSINESS

1366
00:36:52,816 --> 00:36:53,016
DECISIONS.

1367
00:36:53,083 --> 00:36:54,182
>> ENCOURAGE THEM TO SPEAK UP.

1368
00:36:54,251 --> 00:36:57,018
>> WHEN THEY DO, I USUALLY SAY

1369
00:36:57,087 --> 00:36:58,152
"WHAT, I CAN'T HEAR YOU.

1370
00:36:58,221 --> 00:37:01,088
OUR OFFICES ARE SO FAR FROM

1371
00:37:01,157 --> 00:37:01,357
SEATTLE."

1372
00:37:01,424 --> 00:37:03,491
>> AIRPLANE DESIGN IS ABOUT

1373
00:37:03,560 --> 00:37:05,426
PRECISION, CARE, ATTENTION TO

1374
00:37:05,495 --> 00:37:07,562
DETAIL, AND SOMEONE TELLING YOU

1375
00:37:07,631 --> 00:37:09,831
TO MAKE IT SO QUICKLY YOU MAKE

1376
00:37:09,900 --> 00:37:12,166
THE WHOLE THING VULNERABLE TO A

1377
00:37:12,235 --> 00:37:12,535
FUCKING BALLOON.

1378
00:37:12,602 --> 00:37:14,469
>> WE LIKE A CULTURE DRIVEN

1379
00:37:14,538 --> 00:37:16,737
PHILOSOPHY AT BOEING, AND WE GOT

1380
00:37:16,806 --> 00:37:18,239
THE CAMEL PORN TO PROVE IT.

1381
00:37:18,308 --> 00:37:19,407
IS THAT TOUGH?

1382
00:37:19,476 --> 00:37:19,642
WE ARE.

1383
00:37:19,709 --> 00:37:22,009
>> I TRY TO REPORT EVERYTHING I

1384
00:37:22,078 --> 00:37:22,345
SEE TUTTI FAA.

1385
00:37:22,412 --> 00:37:23,811
SEE THAT?

1386
00:37:23,880 --> 00:37:27,415
THERE IS ABOUT MISSING HERE, SO

1387
00:37:27,484 --> 00:37:28,316
I WON'T REPORT.

1388
00:37:28,385 --> 00:37:32,086
>> AT BOEING, WE -- HOLD ON, I'M

1389
00:37:32,155 --> 00:37:35,223
GETTING A TEXT.

1390
00:37:35,292 --> 00:37:36,691
>> IS AT THE FAA?

1391
00:37:36,760 --> 00:37:40,061
>> YEAH, I DO THE FAA'S JOB, BUT

1392
00:37:40,130 --> 00:37:41,229
I WORK FOR BOEING.

1393
00:37:41,298 --> 00:37:42,930
IT'S SUPER LOUD.

1394
00:37:42,999 --> 00:37:47,401
>> IT'S SUPER LOUD.

1395
00:37:47,470 --> 00:37:49,437
>> APPARENTLY, THERE IS A BOLT

1396
00:37:49,506 --> 00:37:49,672
MISSING.

1397
00:37:49,739 --> 00:37:50,304
>> IT'S FINE.

1398
00:37:50,373 --> 00:37:51,939
DO YOU EVEN KNOW HOW MANY BOLTS

1399
00:37:52,008 --> 00:37:53,107
THERE ARE ON AN AIRPLANE?

1400
00:37:53,176 --> 00:37:53,908
TO MANY.

1401
00:37:53,977 --> 00:37:56,577
YOU LOSE ONE OR TWO, THAT'S A

1402
00:37:56,646 --> 00:37:56,946
ROUNDING ERROR.

1403
00:37:57,013 --> 00:38:00,915
>> THE BOYS ON THE FACTORY FLOOR

1404
00:38:00,984 --> 00:38:03,351
FLOOR, USING, BECAUSE WHEN ALL

1405
00:38:03,420 --> 00:38:03,951
ABOUT THE BOLTS.

1406
00:38:04,020 --> 00:38:04,719
AND I WORK FAST.

1407
00:38:04,788 --> 00:38:05,288
LIKE SCARY FAST.

1408
00:38:05,355 --> 00:38:07,488
PEOPLE SHOULD BE WORRIED ABOUT

1409
00:38:07,557 --> 00:38:08,222
HOW FAST I WORK.

1410
00:38:08,291 --> 00:38:10,291
IS IT OKAY IF I TAKE THESE HOME?

1411
00:38:10,360 --> 00:38:11,893
>> QUALITY IS AT THE FOREFRONT

1412
00:38:11,962 --> 00:38:13,661
OF EVERYTHING WE DO AT BOEING.

1413
00:38:13,730 --> 00:38:17,598
>> AND SOMETIMES, IT'S SO FAR AT

1414
00:38:17,667 --> 00:38:18,134
THE FOREFRONT IT ESCAPES.

1415
00:38:18,201 --> 00:38:20,134
QUALITY, GET BACK!

1416
00:38:20,203 --> 00:38:21,135
GET BACK HERE, YOU!

1417
00:38:21,204 --> 00:38:21,671
[LAUGHS]

1418
00:38:21,738 --> 00:38:23,371
>> I'M NOT SURE I WANT TO GET ON

1419
00:38:23,440 --> 00:38:24,372
ONE OF THESE PLANES.

1420
00:38:24,441 --> 00:38:26,574
>> OH, I DEFINITELY WOULDN'T GET

1421
00:38:26,643 --> 00:38:27,975
ON ONE.

1422
00:38:28,044 --> 00:38:28,278
>> I WOULD.

1423
00:38:28,345 --> 00:38:30,144
>> YEAH, BUT THAT'S DIFFERENT,

1424
00:38:30,213 --> 00:38:30,778
BECAUSE YOU HAVE --

1425
00:38:30,847 --> 00:38:33,147
>> THAT DEATH WITH EACH THING.

1426
00:38:33,216 --> 00:38:35,216
>>  -- THAT DEATH WISH THING.

1427
00:38:35,285 --> 00:38:38,986
>> WE ARE BOEING, AND WE ARE

1428
00:38:39,055 --> 00:38:40,488
FOCUSED ON THE IMPORTANT THINGS:

1429
00:38:40,557 --> 00:38:42,323
RAISING STOCK PRICES, INCREASING

1430
00:38:42,392 --> 00:38:43,791
STOCK PRICES, MAKING STOCK

1431
00:38:43,860 --> 00:38:45,526
PRICES BIGGER, OR ELEVATING

1432
00:38:45,595 --> 00:38:45,995
STOCK PRICES.

1433
00:38:46,062 --> 00:38:47,862
DELIVERING VALUE TO SHAREHOLDERS

1434
00:38:47,931 --> 00:38:52,233
AT ANY AND ALL HUMAN CAUSED.

1435
00:38:52,302 --> 00:38:57,839
BOEING: WE -- BUSINESS SCHOOL,

1436
00:38:57,908 --> 00:38:58,606
GET ON OUR PLANE!

1437
00:38:58,675 --> 00:39:00,875
>> John: THANK YOU SO MUCH,

1438
00:39:00,944 --> 00:39:02,143
THAT IS OUR SHOW, SEE YOU NEXT

1439
00:39:02,212 --> 00:39:02,743
WEEK!

1440
00:39:02,812 --> 00:39:05,146
>> OUR PLANES ARE 100% SAFE.

1441
00:39:05,215 --> 00:39:07,115
JUST SO LONG AS NO ONE EVER LETS

1442
00:39:07,184 --> 00:39:09,283
GO OF A BALLOON -- SHIT, SHIT,

1443
00:39:09,352 --> 00:39:12,553
SHIT, SHIT, SHIT!

1444
00:39:12,622 --> 00:39:15,423
WHY WOULD YOU GIVE ME A BALLOON?

1445
00:39:15,492 --> 00:39:16,891
>> DON'T JUST TAKE IT FROM ME:

1446
00:39:16,960 --> 00:39:18,926
TAKE IT FROM OUR BRANDED MERGE.

1447
00:39:18,995 --> 00:39:21,329
HOW MANY BOLTS ARE ON AN

1448
00:39:21,398 --> 00:39:22,296
AIRPLANE?

1449
00:39:22,365 --> 00:39:22,765
TOO MANY!

1450
00:39:22,832 --> 00:39:23,464
IT'S SO CUTE.

1451
00:39:23,533 --> 00:39:24,532
WHERE ARE THEY?

1452
00:39:24,601 --> 00:39:26,167
WHO KNOWS?

1453
00:39:26,236 --> 00:39:26,968
ONE OR TWO?

1454
00:39:27,037 --> 00:39:33,007
LOOSEN UP, LIKE THE BOLT!

1455
00:39:33,076 --> 00:39:34,878
♪ ♪