1 00:00:03,699 --> 00:00:04,047 . 2 00:00:05,483 --> 00:00:06,658 - Hey, hope I'm not interrupting. 3 00:00:06,702 --> 00:00:08,834 - No, come on in. I'm just researching 4 00:00:08,878 --> 00:00:11,402 Lutheran Kindergarten options options for the baby. 5 00:00:11,446 --> 00:00:14,188 - Yeah, they fill up fast, 6 00:00:14,231 --> 00:00:16,364 especially the accredited ones. 7 00:00:16,407 --> 00:00:20,020 - So, I've been doing a little future planning myself. 8 00:00:20,063 --> 00:00:23,240 And I was thinking that maybe 9 00:00:23,284 --> 00:00:27,505 I might wanna, um, become a manager like you. 10 00:00:30,552 --> 00:00:31,944 Like me? 11 00:00:31,988 --> 00:00:33,598 - Yeah. 12 00:00:33,642 --> 00:00:37,472 that is some interesting news. 13 00:00:37,515 --> 00:00:40,170 - And I was wondering if maybe you'd be willing to write 14 00:00:40,214 --> 00:00:41,563 a letter of recommendation 15 00:00:41,606 --> 00:00:44,000 for the management training program. 16 00:00:44,044 --> 00:00:46,220 I'm sorry, are you okay? 17 00:00:46,263 --> 00:00:47,743 Yeah, I'm sorry. 18 00:00:47,786 --> 00:00:51,660 This is just like the happiest day of my life. 19 00:00:51,703 --> 00:00:54,706 I am gonna teach you everything that I know. 20 00:00:54,750 --> 00:00:58,493 You are gonna be the best manager--sorry-- 21 00:00:58,536 --> 00:01:01,322 manage-ess that they have ever seen. 22 00:01:01,365 --> 00:01:03,063 - I'm pretty sure that the training program 23 00:01:03,106 --> 00:01:04,542 will cover most of what I need-- 24 00:01:04,586 --> 00:01:06,022 - Oh, there is no way that I am sending you 25 00:01:06,066 --> 00:01:07,415 into that lion's dean unarmed. 26 00:01:07,458 --> 00:01:09,286 I gotta start building your curriculum. 27 00:01:09,330 --> 00:01:12,333 - Oh, um, that sounds like a lot work, 28 00:01:12,376 --> 00:01:14,465 and I know how valuable your time is. 29 00:01:14,509 --> 00:01:16,946 - No, do not even think about paying me for this. 30 00:01:16,989 --> 00:01:18,600 Lesson one: 31 00:01:18,643 --> 00:01:22,952 Typing using the "home row" method. 32 00:01:25,998 --> 00:01:27,870 ♪ 33 00:01:27,913 --> 00:01:29,741 So, you wanna be a manager. 34 00:01:29,785 --> 00:01:31,830 You've worked your little tush off. 35 00:01:31,874 --> 00:01:33,745 You're on the fast track. 36 00:01:33,789 --> 00:01:37,053 But sloooow down. 37 00:01:37,097 --> 00:01:39,360 You still got a lot to learn. 38 00:01:39,403 --> 00:01:43,277 Welcome to tape four of "Management Overview." 39 00:01:43,320 --> 00:01:45,235 - Last night. 40 00:01:45,279 --> 00:01:46,758 He stayed up till 11:30. 41 00:01:46,802 --> 00:01:48,586 He actually fell asleep through most of part one, 42 00:01:48,630 --> 00:01:50,501 but then he farted himself awake. 43 00:01:50,545 --> 00:01:52,373 - This is what you get for wanting to be a manager. 44 00:01:52,416 --> 00:01:54,636 Just a sweaty idiot snoring 45 00:01:54,679 --> 00:01:56,290 and farting through his basement. 46 00:01:57,465 --> 00:01:58,857 - God, no. Why would I? 47 00:01:58,901 --> 00:02:00,598 - I just figured since you're an assistant manager, 48 00:02:00,642 --> 00:02:02,296 the next logical step would be-- 49 00:02:02,339 --> 00:02:03,862 - What's wrong with being an assistant manager? 50 00:02:03,906 --> 00:02:05,081 - Nothing, nothing. 51 00:02:05,125 --> 00:02:07,039 If you're happy, I'm not judging you. 52 00:02:07,083 --> 00:02:08,606 - It sounds like you're judging her. 53 00:02:08,650 --> 00:02:10,521 - Guys, this really doesn't have to be a group thing. 54 00:02:10,565 --> 00:02:13,307 - I wanna start my own business someday. 55 00:02:13,350 --> 00:02:15,352 - Oh, my God, so do I. 56 00:02:15,396 --> 00:02:18,747 - Wait, is this really happening? 57 00:02:18,790 --> 00:02:20,966 Are we really starting a business together? 58 00:02:22,316 --> 00:02:24,100 I hate you for saying it first, but yes. 59 00:02:24,144 --> 00:02:26,972 - Guys, remember this moment-- we just witnessed history. 60 00:02:27,016 --> 00:02:29,279 - Sometimes, as a manager, 61 00:02:29,323 --> 00:02:31,673 you've gotta be a shark. 62 00:02:34,632 --> 00:02:37,200 - I think he missed the pause button. 63 00:02:37,244 --> 00:02:39,637 - I got tricked into starring in a video once. 64 00:02:39,681 --> 00:02:41,335 It was hilarious. 65 00:02:44,686 --> 00:02:47,297 - ♪ That I got to be the wild one ♪ 66 00:02:47,341 --> 00:02:50,257 ♪ Ooh, yeah, I'm a wild one ♪ 67 00:02:50,300 --> 00:02:51,867 ♪ 68 00:02:58,090 --> 00:02:59,396 - Oh, yeah. 69 00:02:59,440 --> 00:03:01,833 I mean, come on, who'd have thunk it? 70 00:03:01,877 --> 00:03:05,010 Yesterday you were just some nobody floor manager, 71 00:03:05,054 --> 00:03:09,624 and now here you are ordering ice pops all by yourself. 72 00:03:09,667 --> 00:03:11,234 - It's been a whirlwind. - Yeah. 73 00:03:12,714 --> 00:03:15,195 - Uh-buh-buh-buh! Euuuhh! 74 00:03:16,892 --> 00:03:21,505 A-C-E-S-T: "Always Check Everything Seven Times." 75 00:03:23,246 --> 00:03:26,249 Isn't that five or six times too many? 76 00:03:26,293 --> 00:03:28,164 - You would be surprised how many mistakes 77 00:03:28,208 --> 00:03:30,297 I pick up on the seventh check. 78 00:03:30,340 --> 00:03:32,212 - Seven times, got it. 79 00:03:32,255 --> 00:03:33,952 Okay, and then I hit submit. 80 00:03:33,996 --> 00:03:37,260 - Ah--yes, but if you ever forget where you are, 81 00:03:37,304 --> 00:03:39,131 here's a little mnemonic device, 82 00:03:39,175 --> 00:03:40,698 you know, to help you remember. 83 00:03:40,742 --> 00:03:44,136 First ♪ Mark the unit's inventory price ♪ 84 00:03:44,180 --> 00:03:45,573 ♪ And unit quantity 85 00:03:45,616 --> 00:03:47,488 ♪ Then triple check the product name ♪ 86 00:03:47,531 --> 00:03:49,054 ♪ 'Cause thorough's what you want be ♪ 87 00:03:49,098 --> 00:03:50,795 - Glenn, really, I-- - ♪ Then look it over 88 00:03:50,839 --> 00:03:52,580 ♪ One more time in case there's a mistake ♪ 89 00:03:52,623 --> 00:03:54,277 ♪ Then sign it, date it, click submit ♪ 90 00:03:54,321 --> 00:03:55,931 ♪ And throw it in the lake 91 00:03:55,974 --> 00:03:58,934 But don't do that last part, 'cause it's just for the rhyme. 92 00:03:58,977 --> 00:04:02,024 - Hey, I've been thinking about what you said, 93 00:04:02,067 --> 00:04:03,721 about how I should be ashamed of my job. 94 00:04:03,765 --> 00:04:05,375 - Oh, I didn't actually mean you should be ashamed-- 95 00:04:05,419 --> 00:04:06,985 - No, no, no. You were right to ridicule me 96 00:04:07,029 --> 00:04:08,291 in front of everyone. 97 00:04:08,335 --> 00:04:10,293 It was harsh but a real wake-up call. 98 00:04:10,337 --> 00:04:12,121 - Okay, again, I wasn't trying to ridicule you. I-- 99 00:04:12,164 --> 00:04:14,906 - Truth is, I don't wanna do this for the rest of my life. 100 00:04:14,950 --> 00:04:18,475 But I don't wanna be a manager either, so...what do I do? 101 00:04:18,519 --> 00:04:21,435 - I mean, you could do whatever you want. 102 00:04:21,478 --> 00:04:23,480 Could I be a giraffe? 103 00:04:23,524 --> 00:04:25,656 - Well, within reality. - Yeah, exactly. 104 00:04:25,700 --> 00:04:28,137 How quickly we go from "you can be whatever you wanna be" 105 00:04:28,180 --> 00:04:30,313 to "within reality." Okay, drop what you're doing. 106 00:04:30,357 --> 00:04:31,619 We have to figure this out. 107 00:04:31,662 --> 00:04:34,361 - It is the least you can do 108 00:04:34,404 --> 00:04:35,971 after the way you humiliated me. 109 00:04:36,014 --> 00:04:38,539 You can't just shiv someone and then walk away. 110 00:04:38,582 --> 00:04:40,454 You need to help mop up the blood. 111 00:04:40,497 --> 00:04:42,325 Mop up my blood, Jonah. 112 00:04:42,369 --> 00:04:45,415 - What if we call our business "Divinity"? 113 00:04:45,459 --> 00:04:47,809 But the word Divinity is written upside down. 114 00:04:47,852 --> 00:04:50,290 - Mmm-hmm, love it, but also kind of hate it. 115 00:04:50,333 --> 00:04:52,292 What about "Just Us"? 116 00:04:55,338 --> 00:04:57,558 - Just "Just Us." 117 00:04:57,601 --> 00:05:01,605 - "Just Just Us" or just..."Just Us"? 118 00:05:01,649 --> 00:05:02,954 - Hey, any chance you guys could go talk 119 00:05:02,998 --> 00:05:04,652 over somebody else's head? - Shh. 120 00:05:04,695 --> 00:05:06,262 We are trying to create a lifestyle brand 121 00:05:06,306 --> 00:05:07,785 slash multimedia platform. 122 00:05:07,829 --> 00:05:10,745 - Yeah, you obviously don't get Chateo. 123 00:05:10,788 --> 00:05:12,268 - Chateo! 124 00:05:12,312 --> 00:05:15,053 I love it! - I actually thought of it 125 00:05:15,097 --> 00:05:17,099 a while ago, but I was sitting on it, 'cause I just wanted it 126 00:05:17,142 --> 00:05:18,970 to, like, slip out and sound super casual. 127 00:05:19,014 --> 00:05:20,450 Oh, my God! 128 00:05:20,494 --> 00:05:22,626 - Okay, so the guy that we're going to talk to 129 00:05:22,670 --> 00:05:24,759 at the distribution center is named Ronald Stimple. 130 00:05:24,802 --> 00:05:26,630 And here's a few tidbits I collected 131 00:05:26,674 --> 00:05:28,153 to help us out during the call. 132 00:05:28,197 --> 00:05:30,417 - We need to know that he wears a mouth guard at night 133 00:05:30,460 --> 00:05:32,419 to order paper towels? - Okay, Amy, 134 00:05:32,462 --> 00:05:35,291 managing a store is about relationships. 135 00:05:35,335 --> 00:05:36,945 Business is personal. 136 00:05:36,988 --> 00:05:39,164 That's why when you ask a question that's too personal, 137 00:05:39,208 --> 00:05:41,341 they say "it's none of your..." 138 00:05:41,384 --> 00:05:43,299 - "Business." - Exactly. 139 00:05:43,343 --> 00:05:44,953 God, you're a fast learner. 140 00:05:44,996 --> 00:05:47,172 - Would you mind actually putting that 141 00:05:47,216 --> 00:05:48,696 in the recommendation letter? 142 00:05:48,739 --> 00:05:51,263 Which, by the way, they said "the sooner the better," 143 00:05:51,307 --> 00:05:52,352 but no pressure. 144 00:05:52,395 --> 00:05:53,614 - Yeah, I'm not feeling any. 145 00:05:53,657 --> 00:05:56,573 Okay, so, Ronald is 47 years old, 146 00:05:56,617 --> 00:05:58,749 he's in a handball league, he had a deaf girlfriend 147 00:05:58,793 --> 00:06:02,405 when he was 16, and he's thinking about a vasectomy, 148 00:06:02,449 --> 00:06:04,407 but I think he's showing off. 149 00:06:04,451 --> 00:06:05,669 - Shipping. 150 00:06:05,713 --> 00:06:07,410 - Hey, Ronald, Glenn Sturgis here. 151 00:06:07,454 --> 00:06:09,412 Time to order some more paper towels. 152 00:06:09,456 --> 00:06:10,761 - Okay, no problem. 153 00:06:10,805 --> 00:06:12,197 - Okay, anyway, how's it going with-- 154 00:06:13,547 --> 00:06:15,200 And that is how that is done. 155 00:06:15,244 --> 00:06:16,680 - So interesting... - Yeah. 156 00:06:16,724 --> 00:06:18,639 - To see behind the curtains. - Mm-hmm, yeah. 157 00:06:18,682 --> 00:06:20,858 All right, next up is Fern Rosato. 158 00:06:20,902 --> 00:06:22,860 Now, she's married to a woman, 159 00:06:22,904 --> 00:06:25,080 so watch how casually I bring up 160 00:06:25,123 --> 00:06:26,995 "Xena: Warrior Princess." 161 00:06:32,696 --> 00:06:32,870 . 162 00:06:32,914 --> 00:06:34,176 - Ah! 163 00:06:35,830 --> 00:06:38,615 I'm supposed to be tuning into the rhythms of the store. 164 00:06:38,659 --> 00:06:41,966 Or trusting my inner manager. I'm not sure. 165 00:06:42,010 --> 00:06:43,446 Glenn was playing "Chariots of Fire" 166 00:06:43,490 --> 00:06:44,795 really loudly at the time. 167 00:06:44,839 --> 00:06:45,883 - Sounds like you're learning a lot. 168 00:06:45,927 --> 00:06:47,407 - Oh, yeah. Earlier today, 169 00:06:47,450 --> 00:06:49,365 I got to order ice pops all by myself. 170 00:06:49,409 --> 00:06:51,846 - Nice! Sounds like it's totally worth it. 171 00:06:51,889 --> 00:06:53,674 - Well, I think in the end it will be. 172 00:06:53,717 --> 00:06:55,066 I'm just glad to finally be 173 00:06:55,110 --> 00:06:56,894 taking control of my life again, you know? 174 00:06:56,938 --> 00:06:59,723 No more crying over stupid mistakes I made 175 00:06:59,767 --> 00:07:01,116 as a high school student. 176 00:07:01,159 --> 00:07:02,944 If I'm unhappy with my life, then you know, 177 00:07:02,987 --> 00:07:04,293 it's up to me to change that. 178 00:07:04,336 --> 00:07:06,513 - For me, I think it started with my parents. 179 00:07:06,556 --> 00:07:09,559 They didn't love each other enough to love their kids. 180 00:07:09,603 --> 00:07:11,866 - Oh, um, I... 181 00:07:11,909 --> 00:07:13,215 Oh. 182 00:07:16,958 --> 00:07:18,481 - Okay, next question. 183 00:07:18,525 --> 00:07:19,700 "In your career, would you rather work 184 00:07:19,743 --> 00:07:20,962 with your hands or at a desk?" 185 00:07:21,005 --> 00:07:22,398 - Well, if I choose the desk, 186 00:07:22,442 --> 00:07:23,530 am I not allowed to use my hands? 187 00:07:23,573 --> 00:07:25,096 I mean, am I typing with my face? 188 00:07:25,140 --> 00:07:27,098 - I think you're getting bogged down with the details. 189 00:07:27,142 --> 00:07:29,884 Just answer off the top of your head. 190 00:07:29,927 --> 00:07:33,409 - Pfff. I mean, I don't-- I don't know, it depends. 191 00:07:33,453 --> 00:07:36,151 I mean, "work with your hands" could be code for "massage," 192 00:07:36,194 --> 00:07:37,805 which could be code for "prostitution." 193 00:07:37,848 --> 00:07:39,067 I mean, do I wanna be a prostitute? 194 00:07:39,110 --> 00:07:41,461 Again, depends. Who are my clients? 195 00:07:41,504 --> 00:07:43,724 - Let's try a different section. 196 00:07:43,767 --> 00:07:45,247 Um, okay. 197 00:07:45,290 --> 00:07:47,162 "Rank the following four qualities 198 00:07:47,205 --> 00:07:49,294 "from most to least important: flexible hours, 199 00:07:49,338 --> 00:07:53,081 coworker relationships, social impact, salary." 200 00:07:53,124 --> 00:07:54,299 - Four-way tie. 201 00:07:56,737 --> 00:07:58,260 - That's...okay. 202 00:07:58,303 --> 00:07:59,914 - Yeah. - I'll just--all right. 203 00:07:59,957 --> 00:08:02,525 - Okay, uh, what about this one? 204 00:08:02,569 --> 00:08:03,961 How does it make you feel? 205 00:08:04,005 --> 00:08:05,441 - Scared. 206 00:08:06,355 --> 00:08:07,922 - Interesting. You said the last one 207 00:08:07,965 --> 00:08:10,098 also made you feel scared. 208 00:08:10,141 --> 00:08:11,621 - Yeah. 209 00:08:11,665 --> 00:08:13,623 - Okay. 210 00:08:13,667 --> 00:08:15,146 - Hey, is that the Pizza Hut font? 211 00:08:15,190 --> 00:08:17,540 - Yes. Just how does it make you feel? 212 00:08:17,584 --> 00:08:20,761 - Like, um...hungry. 213 00:08:20,804 --> 00:08:24,460 - No. We want sophisticated, bold, 214 00:08:24,504 --> 00:08:26,288 offensive, inclusive. 215 00:08:26,331 --> 00:08:28,116 . I'm sorry, 216 00:08:28,159 --> 00:08:29,900 I thought that we weren't doing "bold." 217 00:08:29,944 --> 00:08:32,120 - I thought we were doing "bold." 218 00:08:32,163 --> 00:08:34,122 Okay, maybe we should just forget the whole thing. 219 00:08:34,165 --> 00:08:35,776 Okay, I'm out. 220 00:08:35,819 --> 00:08:39,649 What if instead of "bold" we did "extreme"? 221 00:08:40,520 --> 00:08:42,304 - Okay, okay, back in. 222 00:08:42,347 --> 00:08:44,001 I love "extreme." 223 00:08:44,045 --> 00:08:47,265 We just solved our first business crisis. 224 00:08:47,309 --> 00:08:50,094 - I love making business decisions. 225 00:08:50,138 --> 00:08:53,445 - Okay, I have hidden several rule violations 226 00:08:53,489 --> 00:08:55,360 somewhere in this section. 227 00:08:55,404 --> 00:08:56,797 And, go. 228 00:08:56,840 --> 00:08:58,407 - That trash can is overflowing. 229 00:08:58,450 --> 00:09:00,540 That fluorescent light bulb is out. 230 00:09:00,583 --> 00:09:02,106 That mannequin's missing an arm. 231 00:09:02,150 --> 00:09:03,934 There is a bottle of grape soda 232 00:09:03,978 --> 00:09:05,414 that doesn't belong in women's wear and it's leaking. 233 00:09:05,457 --> 00:09:07,155 These sweaters aren't really folded. 234 00:09:07,198 --> 00:09:08,591 They're just sort of wadded up into balls. 235 00:09:08,635 --> 00:09:11,115 And Brett should be wearing a shirt. 236 00:09:12,856 --> 00:09:14,118 - That was really good. 237 00:09:14,162 --> 00:09:16,033 You even found some I didn't notice. 238 00:09:16,077 --> 00:09:19,471 Okay, so, this next part is called: 239 00:09:19,515 --> 00:09:21,169 "Backwards and on Roller-Skates." 240 00:09:21,212 --> 00:09:23,519 'Cause a great manager should be able to do this job 241 00:09:23,563 --> 00:09:26,348 backwards and on roller-skates. 242 00:09:26,391 --> 00:09:29,307 - Glenn, this really isn't necessary. 243 00:09:29,351 --> 00:09:31,266 I mean, I know all of this stuff, 244 00:09:31,309 --> 00:09:32,833 and what I don't know, I'm sure I'll learn 245 00:09:32,876 --> 00:09:34,835 in actual management training. 246 00:09:34,878 --> 00:09:39,579 - So, you don't want my fake management training, 247 00:09:39,622 --> 00:09:41,189 is what you're saying. 248 00:09:41,232 --> 00:09:43,365 - I mean, I wanna say exactly, 249 00:09:43,408 --> 00:09:46,673 but I'm trying not to hurt your feelings. 250 00:09:46,716 --> 00:09:48,849 - Sorry I wasted your time. 251 00:09:52,026 --> 00:09:54,289 - Brett, for future reference, if a manager asks you 252 00:09:54,332 --> 00:09:56,857 to take off your clothes, you can say no. 253 00:09:58,380 --> 00:10:01,122 - Okay, what about Professional flavor tester? 254 00:10:01,165 --> 00:10:03,559 - Pass. I don't want my sister's job. 255 00:10:06,606 --> 00:10:08,346 - Enforcement. - Pass. 256 00:10:08,390 --> 00:10:10,044 - Also, pass. 257 00:10:10,087 --> 00:10:11,567 - Why didn't you just say that to being with? 258 00:10:11,611 --> 00:10:12,829 - I'm trying to be open. 259 00:10:12,873 --> 00:10:14,396 - Maybe you could be a bike messenger. 260 00:10:14,439 --> 00:10:17,181 - Uh, like Joseph Gordon-Levitt in "Premium Rush"? 261 00:10:17,225 --> 00:10:19,444 I think I'll pass on being chased around by a corrupt cop 262 00:10:19,488 --> 00:10:21,533 because I'm unknowingly delivering $50,000 263 00:10:21,577 --> 00:10:23,884 to a Chinese human trafficker, thanks. 264 00:10:23,927 --> 00:10:25,276 - What are you trying to do, get her killed? 265 00:10:25,320 --> 00:10:27,235 Is that a job? 266 00:10:27,278 --> 00:10:29,846 - I don't think I see that listed here. 267 00:10:29,890 --> 00:10:31,935 - It's a pass anyway. - Ah. 268 00:10:31,979 --> 00:10:33,676 - Too worried about the bends. 269 00:10:33,720 --> 00:10:36,853 - Amy, hey. 270 00:10:36,897 --> 00:10:38,159 Are you the one who keeps putting 271 00:10:38,202 --> 00:10:39,856 pictures of naked horses in my locker? 272 00:10:41,684 --> 00:10:43,164 - Not this naked. 273 00:10:43,207 --> 00:10:45,993 They're just...putting it all out there. 274 00:10:46,036 --> 00:10:47,647 - No, Marcus, no. 275 00:10:47,690 --> 00:10:50,432 I am not the one putting naked horses in your locker. 276 00:10:50,475 --> 00:10:52,826 - Okay. 277 00:10:52,869 --> 00:10:55,480 Also, did you septuple-check this purchase order? 278 00:10:55,524 --> 00:10:57,091 It just showed up. 279 00:10:57,134 --> 00:11:00,572 - No, because you don't need to check something seven times. 280 00:11:00,616 --> 00:11:02,139 That is not right. 281 00:11:02,183 --> 00:11:05,795 Obviously, it was a typo. I meant to write 120. 282 00:11:05,839 --> 00:11:08,668 Who would need 12,000 boxes of ice pops? 283 00:11:08,711 --> 00:11:10,104 We don't have room for that. 284 00:11:10,147 --> 00:11:12,584 No, sorry, sir. Can you not bring this in? 285 00:11:12,628 --> 00:11:14,021 - Sorry, lady, not my problem. 286 00:11:14,064 --> 00:11:15,805 - You cannot hold us to this deal. 287 00:11:16,676 --> 00:11:19,635 No, okay, sir, you may not bring this in here. 288 00:11:19,679 --> 00:11:21,289 Absolutely not. All right, fine. 289 00:11:21,332 --> 00:11:24,727 You are not going anywhere. 290 00:11:24,771 --> 00:11:26,033 Oh, God. 291 00:11:26,076 --> 00:11:27,512 Okay, these shoes have no traction. 292 00:11:30,646 --> 00:11:31,038 . 293 00:11:31,081 --> 00:11:33,127 - This is way too many ice pops. 294 00:11:33,170 --> 00:11:34,650 - It's fine. It's fine. 295 00:11:34,694 --> 00:11:37,827 We just have to sell them as quickly as possible. 296 00:11:37,871 --> 00:11:39,873 Now, in the middle of winter. 297 00:11:39,916 --> 00:11:42,353 - Yeah, it's like when you were playing in the snow as a kid, 298 00:11:42,397 --> 00:11:44,181 and your mom would come out with a delicious tray 299 00:11:44,225 --> 00:11:46,401 of ice-cold milkshakes. 300 00:11:46,444 --> 00:11:48,490 - Um, does Glenn know about this? 301 00:11:48,533 --> 00:11:51,841 - No, and he doesn't need to, so let's get all these 302 00:11:51,885 --> 00:11:53,669 into the freezer before he sees them. 303 00:11:53,713 --> 00:11:55,018 - The freezer's full. 304 00:11:55,062 --> 00:11:56,237 And based on my experience with ice, 305 00:11:56,280 --> 00:11:57,760 these things are gonna melt. 306 00:11:57,804 --> 00:11:59,370 - Well, it's January, Marcus. 307 00:11:59,414 --> 00:12:02,199 Outside is a freezer, so just hide them somewhere outside. 308 00:12:02,243 --> 00:12:04,027 - You want me to just hide 309 00:12:04,071 --> 00:12:06,203 all of these boxes somewhere outside? 310 00:12:06,247 --> 00:12:08,205 - Absolutely. 311 00:12:08,249 --> 00:12:09,729 I'm pretty good at hiding things. 312 00:12:09,772 --> 00:12:11,295 My girlfriend lived with me for an entire year 313 00:12:11,339 --> 00:12:13,384 during high school. My mom had no idea. 314 00:12:13,428 --> 00:12:15,299 I hid her in my stuffed animals like E.T.. 315 00:12:15,343 --> 00:12:17,171 - Why did you have so many stuffed animals in high school? 316 00:12:17,214 --> 00:12:18,650 - Do we need someone to distract Glenn 317 00:12:18,694 --> 00:12:19,956 while we try to sell them? 318 00:12:20,000 --> 00:12:22,785 I can make myself cry on command. Watch. 319 00:12:22,829 --> 00:12:24,656 Ooh, it's not happening. 320 00:12:24,700 --> 00:12:26,571 Oh wait, here it comes. 321 00:12:26,615 --> 00:12:29,749 Okay, everyone look away. I'm gonna pull out a nose hair. 322 00:12:29,792 --> 00:12:31,011 - Ugh! 323 00:12:31,054 --> 00:12:32,055 Cheyenne and I will distract him. 324 00:12:32,099 --> 00:12:33,404 - Okay, yeah, great. 325 00:12:33,448 --> 00:12:35,276 That's a plan. We have a plan. 326 00:12:35,319 --> 00:12:38,235 - Yeah, Marcus is just gonna hide these boxes somewhere. 327 00:12:38,279 --> 00:12:41,238 Mateo and Cheyenne are gonna distract Glenn with something. 328 00:12:41,282 --> 00:12:42,892 And Justine's gonna cry. 329 00:12:42,936 --> 00:12:45,590 This is some "Tinker Tailor Soldier Spy" level . 330 00:12:45,634 --> 00:12:46,809 - Yeah. 331 00:12:46,853 --> 00:12:48,811 - It's pretty good. 332 00:12:51,858 --> 00:12:58,038 ♪ 333 00:12:58,908 --> 00:12:59,996 - Hey, Glenn. 334 00:13:00,040 --> 00:13:01,215 I don't know if you heard, 335 00:13:01,258 --> 00:13:03,783 but Mateo and I are starting a business. 336 00:13:03,826 --> 00:13:05,262 - "Chateo." 337 00:13:05,306 --> 00:13:07,264 - Oh, that's really great. 338 00:13:07,308 --> 00:13:09,527 - Well, and since you're a businessman, 339 00:13:09,571 --> 00:13:12,792 we were wondering if we could sit here with you 340 00:13:12,835 --> 00:13:16,796 for the next...couple of hours, 341 00:13:16,839 --> 00:13:18,449 and just really learn from you. 342 00:13:18,493 --> 00:13:20,364 - Really, you want my help? 343 00:13:20,408 --> 00:13:21,931 - Oh, yes. - Uh, yes. 344 00:13:21,975 --> 00:13:23,846 - Please. - Absolutely. 345 00:13:23,890 --> 00:13:25,543 - Okay, have a seat. 346 00:13:26,631 --> 00:13:29,721 - Ugh, I thought I was starting to find Coat Guard interesting, 347 00:13:29,765 --> 00:13:32,942 but I think I'm just enjoying this octopus in a sailor hat. 348 00:13:32,986 --> 00:13:35,684 - Well, I think we've been through every job, 349 00:13:35,727 --> 00:13:36,990 and there's nothing left. 350 00:13:37,033 --> 00:13:38,600 - There's gotta be something. 351 00:13:38,643 --> 00:13:40,471 Do you think space mailman will ever be a thing? 352 00:13:40,515 --> 00:13:42,125 - Look, you can't expect to figure out 353 00:13:42,169 --> 00:13:43,344 your entire future in a day. 354 00:13:43,387 --> 00:13:45,955 I spent 200 grand on higher education, 355 00:13:45,999 --> 00:13:47,217 and I still haven't figured it out. 356 00:13:47,261 --> 00:13:49,872 Your parents must be pissed. 357 00:13:49,916 --> 00:13:51,395 - Nope. All student loans. 358 00:13:51,439 --> 00:13:54,398 - You have $200,000 in student loan debt? 359 00:13:54,442 --> 00:13:56,531 Ha! I mean, the interest on that alone 360 00:13:56,574 --> 00:13:58,315 must be more than you make here. 361 00:13:58,359 --> 00:14:01,144 - Well, yeah. I mean, sure... 362 00:14:01,188 --> 00:14:02,450 - That means every single day, 363 00:14:02,493 --> 00:14:04,147 even after you've worked a full day, 364 00:14:04,191 --> 00:14:06,062 you are more in debt than you were the day before. 365 00:14:06,106 --> 00:14:07,368 - Uh-huh. 366 00:14:07,411 --> 00:14:09,239 - Wow, I thought I was in trouble, 367 00:14:09,283 --> 00:14:11,502 but...ha! I mean, you're just as lost as I am, 368 00:14:11,546 --> 00:14:13,374 andyou're 2 hundy in the hole. 369 00:14:13,417 --> 00:14:14,897 That's pretty weird to think about, huh? 370 00:14:16,812 --> 00:14:18,988 - That is weird. 371 00:14:19,032 --> 00:14:20,511 - Attention shoppers: 372 00:14:20,555 --> 00:14:22,165 it's 10 degrees Fahrenheit outside, 373 00:14:22,209 --> 00:14:25,255 so why not take home a frosty case of ice pops? 374 00:14:25,299 --> 00:14:26,561 It makes about as much sense 375 00:14:26,604 --> 00:14:28,302 as most of the stuff you buy here. 376 00:14:28,345 --> 00:14:30,739 I'm looking at you, Spoon Painting Guy. 377 00:14:33,220 --> 00:14:36,179 - Sir, would you like to try a tasty ice pop? 378 00:14:36,223 --> 00:14:38,181 Ma'am, you look like you could use 379 00:14:38,225 --> 00:14:39,704 a refreshing pick-me-up. 380 00:14:39,748 --> 00:14:44,057 Celebrate winter with yummy, ice-cold ice pops. 381 00:14:44,971 --> 00:14:46,842 - Are these okay for a diabetic? 382 00:14:46,886 --> 00:14:48,626 - Mm-hmm. - Okay. 383 00:14:48,670 --> 00:14:49,758 Thanks. 384 00:14:49,801 --> 00:14:51,542 - And just like that, 385 00:14:51,586 --> 00:14:55,111 you have a mug of steaming hot purple cider. 386 00:14:55,155 --> 00:14:58,419 Get your ice pops, ice pops, ice pops. 387 00:14:58,462 --> 00:14:59,376 Hey, oh. 388 00:14:59,420 --> 00:15:01,335 Look alive, look alive. 389 00:15:01,378 --> 00:15:03,685 Half a cup of milk, a handful of kale, 390 00:15:03,728 --> 00:15:07,907 a scoop of protein powder, add three ice pops, 391 00:15:09,996 --> 00:15:11,823 That's what fiber sounds like. 392 00:15:11,867 --> 00:15:15,915 Have a heavenly day. Have a heavenly day. 393 00:15:15,958 --> 00:15:19,222 And then...voila. 394 00:15:20,963 --> 00:15:22,225 Mmm. 395 00:15:22,269 --> 00:15:24,662 If your daddy says you can't have them, 396 00:15:24,706 --> 00:15:28,579 then you scream and scream and scream your head off 397 00:15:28,623 --> 00:15:30,103 until he says yes. 398 00:15:30,146 --> 00:15:32,975 Just a little like-- it's like popcorn. 399 00:15:33,019 --> 00:15:36,152 - They said it couldn't be done, but just like that, 400 00:15:36,196 --> 00:15:39,677 12,000 ice pops disappeared. 401 00:15:42,767 --> 00:15:44,465 Mindfreak, right? 402 00:15:44,508 --> 00:15:46,423 - I think this is one of those situations where 403 00:15:46,467 --> 00:15:49,252 the job you did is so incredibly bad 404 00:15:49,296 --> 00:15:53,082 and such a massive waste of time 405 00:15:53,126 --> 00:15:55,955 that it circled around to genius. 406 00:15:58,261 --> 00:15:59,610 - It's not good. 407 00:15:59,654 --> 00:16:02,265 - ♪ On the ninth day of business ♪ 408 00:16:02,309 --> 00:16:03,571 ♪ My employees said-- 409 00:16:03,614 --> 00:16:06,791 - Glenn, oh--uh...sorry, I can come back. 410 00:16:08,358 --> 00:16:10,839 - I just wanted to come see if I could take you to lunch 411 00:16:10,882 --> 00:16:14,364 to discuss, um, my--my salary. 412 00:16:14,408 --> 00:16:16,714 - That sounds great. We'll all go. 413 00:16:17,846 --> 00:16:20,283 - But--what about the learning? 414 00:16:20,327 --> 00:16:22,372 - This will be a teachable moment. 415 00:16:22,416 --> 00:16:25,549 The best negotiations always happen over a meal. 416 00:16:25,593 --> 00:16:27,029 Write that down. Come on! 417 00:16:27,073 --> 00:16:29,814 - But we wanna learn about your filing system. 418 00:16:29,858 --> 00:16:30,859 Glenn? - Um... 419 00:16:30,902 --> 00:16:31,991 - Glenn. - Yeah, Glenn, 420 00:16:32,034 --> 00:16:33,296 let's stay in the office. 421 00:16:33,340 --> 00:16:37,300 - I love ice pops. 422 00:16:37,344 --> 00:16:38,910 - Justine, what are you doing? 423 00:16:38,954 --> 00:16:40,782 - Sex sells, Amy. 424 00:16:40,825 --> 00:16:43,828 Mmm, I can't wait to put this in my mouth. 425 00:16:43,872 --> 00:16:45,961 Okay, stop! 426 00:16:46,005 --> 00:16:48,529 Oh, sensitive teeth. 427 00:16:49,660 --> 00:16:51,619 - Oh, Glenn, where-- where are you going? 428 00:16:51,662 --> 00:16:54,796 - Just out for a business lunch with my protégés. 429 00:16:54,839 --> 00:16:56,232 - We're gonna talk about a raise 430 00:16:56,276 --> 00:16:58,234 over a nacho tower at Red Robin 431 00:16:58,278 --> 00:16:59,757 with a bunch of my coworkers. 432 00:16:59,801 --> 00:17:01,629 - Yeah, let's go. 433 00:17:01,672 --> 00:17:03,892 - Give yourself that look. 434 00:17:05,067 --> 00:17:07,069 - Um, Glenn. Glenn... 435 00:17:07,113 --> 00:17:09,245 Um, Glenn. 436 00:17:09,289 --> 00:17:11,465 - Glenn. 437 00:17:11,508 --> 00:17:12,640 Whoa! 438 00:17:12,683 --> 00:17:14,120 - Okay. 439 00:17:15,251 --> 00:17:19,342 - Uh, I am just, uh, stunned 440 00:17:19,386 --> 00:17:23,216 by how nice our parking lot is. 441 00:17:23,259 --> 00:17:26,741 Well done. Very well done. 442 00:17:26,784 --> 00:17:30,049 - It is. It is a nice parking lot. 443 00:17:30,092 --> 00:17:31,833 all: Oh! 444 00:17:31,876 --> 00:17:33,095 - Oh...oh... 445 00:17:33,139 --> 00:17:35,706 oh...oh! 446 00:17:35,750 --> 00:17:38,361 - You're not supposed to cut through like that. 447 00:17:41,451 --> 00:17:41,625 . 448 00:17:41,669 --> 00:17:43,671 - Do you think Glenn was really mad? 449 00:17:43,714 --> 00:17:45,020 I mean, it's hard to tell with him. 450 00:17:45,064 --> 00:17:46,587 He turns purple for so many reasons. 451 00:17:46,630 --> 00:17:47,762 - Mm-hmm. 452 00:17:47,805 --> 00:17:49,068 Hey, this might not be the best time, 453 00:17:49,111 --> 00:17:50,417 but I need to get reimbursed 454 00:17:50,460 --> 00:17:51,853 for the giant photo of the parking lot. 455 00:17:51,896 --> 00:17:54,029 Kinda maxed out my mom's credit card. 456 00:17:54,073 --> 00:17:57,511 - Uh...no. 457 00:17:59,991 --> 00:18:02,124 - But you said "hide the ice pops." 458 00:18:02,168 --> 00:18:05,649 I did exactly what you said. 459 00:18:05,693 --> 00:18:08,957 - So let me know if any of these feel right to you. 460 00:18:09,000 --> 00:18:11,133 First up, me as a chef. 461 00:18:11,177 --> 00:18:13,179 - Yummers. 462 00:18:13,222 --> 00:18:14,310 - Firefighter. 463 00:18:14,354 --> 00:18:16,747 - Whoa, somebody call 9/11! 464 00:18:16,791 --> 00:18:18,662 - I did. 465 00:18:18,706 --> 00:18:20,882 - You have to say "9-1-1." - Okay. 466 00:18:20,925 --> 00:18:23,406 - Okay. Astronaut. 467 00:18:23,450 --> 00:18:26,322 - Come on, she obviously just made a mistake. 468 00:18:26,366 --> 00:18:27,976 - We don't take returns. You know that. 469 00:18:28,019 --> 00:18:30,631 - Well, maybe you could just take half of them back, 470 00:18:30,674 --> 00:18:32,589 and then in future purchases-- 471 00:18:32,633 --> 00:18:34,591 - Amy, I got this. 472 00:18:34,635 --> 00:18:37,986 Come on, Donovan, like, we--we know each other. 473 00:18:38,029 --> 00:18:40,075 We've worked together for years. 474 00:18:41,511 --> 00:18:43,034 - Like, I know that you tore your meniscus 475 00:18:43,078 --> 00:18:44,384 playing handball, remember? 476 00:18:44,427 --> 00:18:47,126 And you've got a bulldog named Velvet. 477 00:18:47,169 --> 00:18:49,693 - There's nothing I can do. 478 00:18:50,694 --> 00:18:52,566 - I also know about the waitress. 479 00:18:52,609 --> 00:18:54,002 - Yeah. 480 00:18:54,045 --> 00:18:55,873 On April 7th, you told me that your wife 481 00:18:55,917 --> 00:18:57,397 was going out of town for a month. 482 00:18:57,440 --> 00:18:59,181 But then on April 21st, you told me 483 00:18:59,225 --> 00:19:00,574 that you'd "pounded a waitress 484 00:19:00,617 --> 00:19:03,054 until her eyes rolled back in her head." 485 00:19:03,098 --> 00:19:04,708 I didn't wanna hear about it at the time, 486 00:19:04,752 --> 00:19:07,015 but now I'm glad I did. 487 00:19:10,540 --> 00:19:11,585 I'll take them back. 488 00:19:11,628 --> 00:19:13,674 - That is wonderful! 489 00:19:13,717 --> 00:19:16,329 See, I knew we could come to an understanding, Donovan. 490 00:19:16,372 --> 00:19:17,634 Thanks for stopping by. 491 00:19:17,678 --> 00:19:20,246 yourself, Glenn. 492 00:19:20,289 --> 00:19:22,378 - Again, I'm sorry about the typo. 493 00:19:22,422 --> 00:19:24,641 I didn't know it would get so dark. 494 00:19:24,685 --> 00:19:26,687 - I feel like everyone works Monday to Friday, 495 00:19:26,730 --> 00:19:29,080 so we should do Tuesday, Thursday, Sunday 496 00:19:29,124 --> 00:19:30,299 from 10:00 pm to 2:00 am. 497 00:19:30,343 --> 00:19:31,822 - Smart. 498 00:19:31,866 --> 00:19:33,346 Then we could do lots of business with Tokyo. 499 00:19:33,389 --> 00:19:34,434 - Yes. 500 00:19:34,477 --> 00:19:36,610 - Hey, if you guys are serious 501 00:19:36,653 --> 00:19:38,568 about starting a business, would it be crazy 502 00:19:38,612 --> 00:19:40,309 if we teamed up? 503 00:19:40,353 --> 00:19:41,919 - Yeah, yeah. 504 00:19:41,963 --> 00:19:44,052 I mean, I went to business school. 505 00:19:44,095 --> 00:19:45,836 It was only a year, but you know, it's something. 506 00:19:45,880 --> 00:19:47,621 And I have a lot of great ideas. 507 00:19:47,664 --> 00:19:48,883 Hey, you know what? How 'bout this? 508 00:19:48,926 --> 00:19:50,711 The next day that we all have off, 509 00:19:50,754 --> 00:19:52,887 let's get together and just brainstorm some business ideas. 510 00:19:52,930 --> 00:19:54,367 Maybe we could do some research-- 511 00:19:54,410 --> 00:19:56,107 - I'm gonna cut you off right there. 512 00:19:56,151 --> 00:19:58,545 You know we're not actually gonna start a business, right? 513 00:19:59,937 --> 00:20:01,374 - No, I mean, we always tell ourselves 514 00:20:01,417 --> 00:20:02,766 that we're gonna do something, 515 00:20:02,810 --> 00:20:04,246 but I think in the back of our heads, 516 00:20:04,290 --> 00:20:06,161 we both know we're never actually gonna do it. 517 00:20:06,205 --> 00:20:07,902 Right? - God, no. 518 00:20:07,945 --> 00:20:09,382 - Ah--oh, okay. 519 00:20:09,425 --> 00:20:11,688 - It's like when people talk about starting a band. 520 00:20:11,732 --> 00:20:14,038 - Oh, my God, we should start a band. 521 00:20:14,082 --> 00:20:15,736 - Yes! 522 00:20:15,779 --> 00:20:17,781 - I don't play any instruments. 523 00:20:17,825 --> 00:20:19,914 - Again, we're not actually gonna do this. 524 00:20:19,957 --> 00:20:22,569 - Oh, right--yes. So then, yeah, sure. 525 00:20:24,048 --> 00:20:25,572 - You know, I always thought a good name for a band 526 00:20:25,615 --> 00:20:28,183 would be the Hardtime Ramblers. 527 00:20:28,227 --> 00:20:29,663 - All in favor... - Ugh! 528 00:20:29,706 --> 00:20:31,534 - Of voting Jonah out of the band? 529 00:20:31,578 --> 00:20:35,451 - Glenn, I'm really sorry I messed up the order. 530 00:20:40,978 --> 00:20:42,589 What is this? 531 00:20:42,632 --> 00:20:45,287 - My recommendation for the program. 532 00:20:45,331 --> 00:20:46,767 - Mm-hmm. 533 00:20:46,810 --> 00:20:48,682 - Mm-hmm. 534 00:20:48,725 --> 00:20:50,858 - Glenn, thank you. 535 00:20:50,901 --> 00:20:53,339 - You know, I made a mistake or two coming up. 536 00:20:53,382 --> 00:20:54,775 - Mm-hmm. 537 00:20:54,818 --> 00:20:56,167 - Oh, yeah. 538 00:20:56,211 --> 00:20:57,299 - Yeah. 539 00:20:57,343 --> 00:20:58,518 - Oh. 540 00:20:58,561 --> 00:21:00,781 - On time, I gave $100 in change 541 00:21:00,824 --> 00:21:02,957 when it was only supposed to be 35 cents. 542 00:21:03,000 --> 00:21:04,132 - Oh. 543 00:21:04,175 --> 00:21:05,438 - And then another time, 544 00:21:05,481 --> 00:21:08,179 I forgot to put anybody on the schedule, 545 00:21:08,223 --> 00:21:11,095 and I had to work the whole day alone in the store. 546 00:21:11,139 --> 00:21:12,140 - Hmm. 547 00:21:12,183 --> 00:21:13,794 - And then, uh, and then one time 548 00:21:13,837 --> 00:21:15,926 I ate everybody's lunch by accident. 549 00:21:15,970 --> 00:21:20,366 And, um--oh, I accidentally ordered some adult toys 550 00:21:20,409 --> 00:21:21,758 'cause I thought they were puzzles.