1 00:00:01,436 --> 00:00:01,646 . 2 00:00:01,697 --> 00:00:02,997 - I've got three rules. 3 00:00:03,046 --> 00:00:04,216 Don't date co-workers, 4 00:00:04,265 --> 00:00:06,215 don't move in with co-workers you date, 5 00:00:06,267 --> 00:00:10,137 and don't dump co-workers you live with and date. 6 00:00:11,446 --> 00:00:14,316 - Can I move back in with you? 7 00:00:14,362 --> 00:00:15,582 - Ugh. 8 00:00:21,543 --> 00:00:24,073 - So, Neil Penderson, that's our CEO, 9 00:00:24,111 --> 00:00:26,421 will speak first, followed by Glenn, 10 00:00:26,461 --> 00:00:29,251 and then Neil will take a few more questions. 11 00:00:29,290 --> 00:00:31,210 Let's try and remember this event is going to be 12 00:00:31,248 --> 00:00:33,558 live-streamed, so let's try to 13 00:00:33,598 --> 00:00:35,988 avoid anything controversial, okay? 14 00:00:36,036 --> 00:00:37,686 - Laurie, by live-stream 15 00:00:37,733 --> 00:00:39,343 do you mean in the conventional sense, 16 00:00:39,387 --> 00:00:41,077 like running water or... 17 00:00:41,128 --> 00:00:43,168 - No, I mean you're going to be filmed 18 00:00:43,217 --> 00:00:45,047 and then broadcast live to all of our stores. 19 00:00:45,088 --> 00:00:46,178 - Oh! 20 00:00:46,220 --> 00:00:48,050 - I'm sorry, isn't the whole point 21 00:00:48,091 --> 00:00:49,881 of a town hall that you can ask anything? 22 00:00:49,919 --> 00:00:52,399 - Oh, no, Jonah, are you upset because they told you 23 00:00:52,443 --> 00:00:55,973 it was one thing then yanked the rug out from under you? 24 00:00:56,012 --> 00:00:58,012 - Ohhhh. 25 00:00:58,058 --> 00:00:59,408 - When you say all of the stores, 26 00:00:59,450 --> 00:01:01,540 do you mean all the stores in the St. Louis area-- 27 00:01:01,583 --> 00:01:04,633 - I mean all of our stores across the globe. 28 00:01:04,673 --> 00:01:06,113 - So, Earth. 29 00:01:06,153 --> 00:01:07,723 That's fun. 30 00:01:07,763 --> 00:01:09,423 - Ooh, I'm going to ask what's the craziest 31 00:01:09,460 --> 00:01:10,980 rich person thing he's ever done. 32 00:01:11,027 --> 00:01:12,587 - I bet it's something like 33 00:01:12,637 --> 00:01:14,897 blowing up a cow with a bazooka, 34 00:01:14,944 --> 00:01:16,554 or hunting a person. 35 00:01:16,598 --> 00:01:19,118 - Oh, that dude's definitely played the most dangerous game. 36 00:01:19,166 --> 00:01:21,116 - I'm...going to... 37 00:01:21,168 --> 00:01:23,168 add that area to this list. 38 00:01:23,213 --> 00:01:25,133 - Uh, why can't we talk about Myrtle? 39 00:01:25,172 --> 00:01:27,132 - Uh, because we had to fire Myrtle. 40 00:01:27,174 --> 00:01:29,704 So we don't need people asking those kinds of questions. 41 00:01:32,962 --> 00:01:36,752 We're not hiding anything, so I really couldn't guess. 42 00:01:36,792 --> 00:01:40,402 - 7.594 billion people. 43 00:01:40,448 --> 00:01:43,928 How are we not sinking? I feel like I'm sinking. 44 00:01:47,150 --> 00:01:50,890 ♪ 45 00:01:50,936 --> 00:01:54,416 - Oh. Hi. 46 00:01:54,462 --> 00:01:56,812 - Hi. 47 00:01:56,855 --> 00:01:58,155 - What are you doing in here? 48 00:01:58,205 --> 00:02:00,205 - I'm guessing the same thing as you? 49 00:02:00,250 --> 00:02:02,030 - Oh, right, 'cause you know me so well. 50 00:02:02,078 --> 00:02:05,388 - Okay, fine, what Laurie said about firing Myrtle was weird, 51 00:02:05,429 --> 00:02:06,949 so I thought I'd check her file. 52 00:02:06,996 --> 00:02:07,946 What are you doing? 53 00:02:07,997 --> 00:02:10,297 - Same thing. 54 00:02:10,347 --> 00:02:13,047 - Well, I think I can handle it, so... 55 00:02:13,089 --> 00:02:14,349 - Well, you don't know where it is. 56 00:02:14,395 --> 00:02:15,525 - It's alphabetical. 57 00:02:19,748 --> 00:02:22,488 Or were you just checking under "M" for Myrtle. 58 00:02:22,533 --> 00:02:26,023 - She's in my phone as "Myrtle Old." 59 00:02:26,058 --> 00:02:29,148 - Hmm. Yeah, check "O" for Old. 60 00:02:29,192 --> 00:02:32,112 - ♪ Borderline 61 00:02:32,152 --> 00:02:35,892 ♪ Feels like I'm going to lose my mind ♪ 62 00:02:39,550 --> 00:02:41,200 - That's too many of those things. 63 00:02:41,248 --> 00:02:44,078 - It's medicine. You can't have too many. 64 00:02:45,687 --> 00:02:48,987 - Do you know how many countries we have stores in? 65 00:02:49,038 --> 00:02:52,388 China, France, India, Mexico. 66 00:02:52,433 --> 00:02:54,743 That's most of the Small World ride. 67 00:02:54,783 --> 00:02:56,353 - Yeah, but the only people who are going to see it 68 00:02:56,393 --> 00:02:57,963 are Cloud 9 employees and the customers 69 00:02:58,003 --> 00:02:59,833 that happen to be there. 70 00:02:59,875 --> 00:03:01,825 - Yeah, I guess that's true. 71 00:03:01,877 --> 00:03:03,227 - And even if there's, like, 72 00:03:03,270 --> 00:03:05,360 a hundred people watching in each store, 73 00:03:05,402 --> 00:03:06,582 how many stores are there world 74 00:03:06,621 --> 00:03:08,411 - I don't know, maybe 1,800. 75 00:03:08,449 --> 00:03:12,019 - Right, so that's like only 180,000 people. 76 00:03:12,061 --> 00:03:15,021 Which is actually a large number of people. 77 00:03:15,064 --> 00:03:17,554 - You're not helping. 78 00:03:17,588 --> 00:03:20,678 - Repeated absences, bad attitude, insubordination. 79 00:03:20,722 --> 00:03:22,852 I'm surprised Myrtle wasn't fired sooner. 80 00:03:22,898 --> 00:03:24,198 - No, look at these dates. 81 00:03:24,247 --> 00:03:25,807 All of these are within the last six months. 82 00:03:25,857 --> 00:03:28,687 What--she just goes 30 years without a single write-up 83 00:03:28,730 --> 00:03:30,560 and overnight gets bad at her job? 84 00:03:30,601 --> 00:03:33,261 - Well, she was not great. 85 00:03:33,300 --> 00:03:35,390 - No, I know, she's been not great at her job 86 00:03:35,432 --> 00:03:37,262 for 30 years, so why all of a sudden 87 00:03:37,304 --> 00:03:38,354 is Glenn writing her up? 88 00:03:38,392 --> 00:03:40,262 - It's not Glenn. 89 00:03:40,307 --> 00:03:43,347 Jeff Sutton, Jeff Sutton, Jeff Sutton. 90 00:03:43,397 --> 00:03:44,877 Since when does a district manager 91 00:03:44,920 --> 00:03:46,180 write up floor workers? 92 00:03:46,226 --> 00:03:47,876 - We have to talk to Jeff. 93 00:03:47,923 --> 00:03:50,103 Or I have to talk to Jeff. 94 00:03:50,142 --> 00:03:51,362 - Well, I want to talk to him too. 95 00:03:51,405 --> 00:03:52,615 - Well, you can talk to whoever you want. 96 00:03:52,667 --> 00:03:54,707 I'm not in charge of who you talk to. 97 00:03:54,756 --> 00:03:57,146 - Jonah's a jerk, by the way. 98 00:03:57,193 --> 00:03:59,633 You deserve so much better. 99 00:03:59,674 --> 00:04:02,334 - Thanks. I appreciate that. 100 00:04:02,372 --> 00:04:05,422 - So what are we going to do to him? 101 00:04:05,462 --> 00:04:07,642 Revenge porn on the Internet? 102 00:04:07,682 --> 00:04:11,642 Give his credit card info to a bum? 103 00:04:11,686 --> 00:04:13,246 - Or... 104 00:04:13,296 --> 00:04:16,686 maybe someone tells the cops he's cooking meth. 105 00:04:16,734 --> 00:04:18,954 Then, uh-oh, there's an ounce of it 106 00:04:18,997 --> 00:04:20,387 found in his sock drawer. 107 00:04:20,434 --> 00:04:22,094 How'd that get there? 108 00:04:22,131 --> 00:04:24,611 - Wow, that's aggressive. 109 00:04:24,655 --> 00:04:26,825 - Or he's got two brothers. 110 00:04:26,875 --> 00:04:29,435 Be a shame if something happened to them. 111 00:04:29,486 --> 00:04:31,266 Then he'd be all alone. 112 00:04:31,314 --> 00:04:33,014 - Well... 113 00:04:33,055 --> 00:04:34,445 I'm just going to go... 114 00:04:34,491 --> 00:04:36,321 - Well let me know, Carol. 115 00:04:36,363 --> 00:04:39,503 I've got nothing to lose anymore. 116 00:04:45,110 --> 00:04:46,330 - Thank you for meeting with us. 117 00:04:46,373 --> 00:04:48,113 - Yeah, well, that's the beauty 118 00:04:48,157 --> 00:04:51,117 of the ride-share game. I go where I want when I want. 119 00:04:51,160 --> 00:04:52,810 I meet tons of new people and I get to listen 120 00:04:52,857 --> 00:04:55,337 to what's on their Spotify, and I love it, 121 00:04:55,382 --> 00:04:57,472 and I'm really, really loving it. 122 00:04:57,514 --> 00:04:59,304 - Cool. That's cool. 123 00:04:59,342 --> 00:05:01,042 Can we talk about Myrtle? - Yes. 124 00:05:01,083 --> 00:05:03,783 I'm sorry, okay, so, um... 125 00:05:03,825 --> 00:05:05,345 There was a mandate to write up 126 00:05:05,392 --> 00:05:07,702 any employee over the age of 70 127 00:05:07,742 --> 00:05:10,312 to give us a pretext for firing them, okay? 128 00:05:10,353 --> 00:05:11,703 It didn't matter for what. 129 00:05:11,746 --> 00:05:14,396 I once wrote Myrtle up for wearing gang colors, 130 00:05:14,444 --> 00:05:16,274 and I know she's not a Crip. 131 00:05:17,882 --> 00:05:20,232 - Old people are slower, they have higher medical costs. 132 00:05:20,276 --> 00:05:22,316 - I was asking Jeff. 133 00:05:22,365 --> 00:05:25,145 - Um...that. 134 00:05:25,194 --> 00:05:28,334 - So, what you're saying is Myrtle is now out there 135 00:05:28,371 --> 00:05:29,681 collecting cans for coins 136 00:05:29,720 --> 00:05:31,810 because you needed to increase the bottom line. 137 00:05:31,853 --> 00:05:33,943 - Look, that's just the corporate culture over there. 138 00:05:33,985 --> 00:05:35,935 It's the mindset. Anything is justified 139 00:05:35,987 --> 00:05:37,897 as long as it saves a dollar. 140 00:05:37,946 --> 00:05:39,556 Believe me, if there was something 141 00:05:39,600 --> 00:05:42,470 I could do to change that, I would. 142 00:05:42,516 --> 00:05:45,256 - Well, maybe there is. 143 00:05:45,301 --> 00:05:48,001 - Hi! Are you Alejandro? 144 00:05:48,043 --> 00:05:50,313 - No, sorry. 145 00:05:50,350 --> 00:05:52,790 - Oh, sorry, wrong car. 146 00:05:54,136 --> 00:05:56,656 - Alejandro has five stars. 147 00:05:56,704 --> 00:05:58,714 I'd love to meet him. 148 00:06:00,534 --> 00:06:00,934 . 149 00:06:00,969 --> 00:06:02,969 - We can't let corporate get away with this. 150 00:06:03,014 --> 00:06:04,324 - Yeah, if Myrtle can be fired 151 00:06:04,364 --> 00:06:05,504 just because of her age then who's next? 152 00:06:05,539 --> 00:06:06,669 - Probably Dale. 153 00:06:06,714 --> 00:06:07,984 - I think Henry's older, actually. 154 00:06:08,019 --> 00:06:09,929 - It goes Henry, Dale, Brett, Todd. 155 00:06:09,978 --> 00:06:11,148 - Dude, Todd's like 40. 156 00:06:11,196 --> 00:06:12,626 He looks bad for 40. 157 00:06:12,676 --> 00:06:14,026 - Have you seen his wife though? 158 00:06:14,069 --> 00:06:15,379 Oh, she is so beautiful. 159 00:06:15,418 --> 00:06:16,938 - Okay, guys, can we bring it back? 160 00:06:16,985 --> 00:06:18,195 - She's Nordic. 161 00:06:18,247 --> 00:06:20,027 - Mm. - Look, there is a plan. 162 00:06:20,075 --> 00:06:23,685 It just means we all have to work together. 163 00:06:23,731 --> 00:06:25,251 - Right, exactly. - Mm-hmm. Yep. 164 00:06:25,297 --> 00:06:26,687 - So, you know how they're going to live-stream 165 00:06:26,734 --> 00:06:29,134 the town hall meeting to the entire company? 166 00:06:29,171 --> 00:06:32,831 Okay, so we're going to sneak Jeff into that meeting. 167 00:06:32,870 --> 00:06:36,000 - And then, he's going to stand up in front of the CEO, 168 00:06:36,047 --> 00:06:37,347 and the cameras, 169 00:06:37,397 --> 00:06:39,357 and say why Myrtle was really fired. 170 00:06:39,399 --> 00:06:41,529 - Wait, you're asking us to sign on for a plan 171 00:06:41,575 --> 00:06:43,265 where Jeff is the key? 172 00:06:43,315 --> 00:06:45,225 I mean, if it was any guy named Jeff I'd be skeptical, 173 00:06:45,274 --> 00:06:47,324 but he's not even one of the top Jeffs. 174 00:06:47,363 --> 00:06:48,803 - I'm right here, guys. I'm on the phone. 175 00:06:48,843 --> 00:06:50,283 - I stand by what I said. 176 00:06:50,322 --> 00:06:51,852 - Couldn't they just say Jeff is lying? 177 00:06:51,889 --> 00:06:54,199 - Yes, except that an e-mail went around 178 00:06:54,239 --> 00:06:56,199 listing all the employees over 70 179 00:06:56,241 --> 00:06:58,461 and how much money the company would save if they were fired. 180 00:06:58,505 --> 00:07:00,375 - I don't have access to the corporate server anymore, 181 00:07:00,420 --> 00:07:01,600 but Laurie would on her phone. 182 00:07:01,638 --> 00:07:03,028 - Bam, there's our proof. 183 00:07:03,074 --> 00:07:04,644 - And how are you going to get her e 184 00:07:04,685 --> 00:07:08,295 - That is the part that we have not figured out. 185 00:07:08,340 --> 00:07:10,040 - Okay, well, then I assume you've figured out 186 00:07:10,081 --> 00:07:11,471 how to get Jeff past security 187 00:07:11,518 --> 00:07:14,388 or what to do if Laurie or Neil recognize him. 188 00:07:14,434 --> 00:07:16,784 Or how you're going to handle them turning off the cameras 189 00:07:16,827 --> 00:07:18,177 once Jeff starts speaking. 190 00:07:18,220 --> 00:07:19,400 - So those are the other parts 191 00:07:19,439 --> 00:07:22,139 that we also haven't figured out yet. 192 00:07:22,180 --> 00:07:23,490 - Mm, solid plan. 193 00:07:23,530 --> 00:07:24,530 - I have to ask, 194 00:07:24,574 --> 00:07:26,234 is this the best day to make waves? 195 00:07:26,271 --> 00:07:27,491 Because I have to speak 196 00:07:27,534 --> 00:07:29,144 in front of everyone on the planet. 197 00:07:29,187 --> 00:07:31,097 - Yeah, and do we even want Myrtle back? 198 00:07:31,146 --> 00:07:32,966 I mean, she kind of sucked. 199 00:07:35,280 --> 00:07:38,070 - Could you just tell us ahead of time who all's on the phone? 200 00:07:38,109 --> 00:07:40,719 - ♪ If you're blue and you don't know where to go ♪ 201 00:07:40,764 --> 00:07:43,814 ♪ Then why don't you go where fashion sits ♪ 202 00:07:43,854 --> 00:07:45,164 - So are you sure being stuffed 203 00:07:45,203 --> 00:07:46,603 in a box in styrofoam is safe? 204 00:07:46,640 --> 00:07:49,080 - Yeah, it's totally safe. They've done studies. 205 00:07:53,211 --> 00:07:54,741 - Okay, I'm going to chat up 206 00:07:54,778 --> 00:07:56,078 the security guard to distract him 207 00:07:56,127 --> 00:07:57,477 while you drive the forklift into the store. 208 00:07:57,520 --> 00:07:59,520 - Um, I don't know how to drive a forklift. 209 00:07:59,566 --> 00:08:02,606 Maybe you could do it and I could talk to the guard? 210 00:08:02,656 --> 00:08:04,006 - You have zero charisma. 211 00:08:04,048 --> 00:08:05,658 How are you possibly going to chat up a guard? 212 00:08:05,702 --> 00:08:08,882 - I'm a little worried I might run out of oxygen in here. 213 00:08:08,923 --> 00:08:10,933 - On it. 214 00:08:10,968 --> 00:08:13,098 - Hey! No! Wait! Ahh! 215 00:08:13,144 --> 00:08:14,894 - There's your air holes, princess. 216 00:08:14,929 --> 00:08:17,109 - Thank you. 217 00:08:18,585 --> 00:08:19,925 - Hey, Laurie. 218 00:08:19,977 --> 00:08:22,757 I made up this seating chart 219 00:08:22,806 --> 00:08:24,496 for the meeting today. 220 00:08:24,547 --> 00:08:26,547 I was going to do it in height order 221 00:08:26,593 --> 00:08:28,683 but then it got really female heavy in-- 222 00:08:28,725 --> 00:08:31,595 - None of this matters. I don't care where people sit. 223 00:08:31,641 --> 00:08:35,171 - Okay wait, I have another question for you. 224 00:08:36,820 --> 00:08:38,650 Are you a lesbian? 225 00:08:41,042 --> 00:08:43,172 - People always ask, how do I get enough protein? 226 00:08:43,218 --> 00:08:45,738 Well, I got two words for you, beans and nuts. 227 00:08:45,786 --> 00:08:47,176 I always tell people 228 00:08:47,222 --> 00:08:48,962 I'm nuts about beans and I'm beans about nuts. 229 00:08:49,006 --> 00:08:51,306 I mean that second half doesn't mean anything, 230 00:08:51,356 --> 00:08:52,576 but it sounds like something. 231 00:08:52,619 --> 00:08:54,359 It's more of a rhythm thing, you know? 232 00:08:54,403 --> 00:08:57,713 - Just 'cause you were golfing with another woman. 233 00:08:57,754 --> 00:09:01,324 I mean, not that two women can't go golfing together. 234 00:09:01,366 --> 00:09:03,186 It just sort of felt like there was a little bit 235 00:09:03,238 --> 00:09:07,458 of a thing going on between the two of you. 236 00:09:07,503 --> 00:09:10,333 Anyway, if you're single, my veterinarian 237 00:09:10,375 --> 00:09:13,065 just broke up with her girlfriend 238 00:09:13,117 --> 00:09:16,597 and, um, you know... 239 00:09:16,643 --> 00:09:18,473 there is that. 240 00:09:18,514 --> 00:09:20,564 - You can put cashew cheese on pretty much anything. 241 00:09:20,603 --> 00:09:22,693 And, I mean, truthfully, right now, 242 00:09:22,736 --> 00:09:25,956 we are in a nut cheese renaissance, which is amazing. 243 00:09:26,000 --> 00:09:28,740 There's so many different options, it's just like... 244 00:09:28,785 --> 00:09:31,175 - She's really pretty. I mean, at least I think so. 245 00:09:31,222 --> 00:09:32,702 I don't really know what your type is. 246 00:09:32,746 --> 00:09:34,566 But we haven't really quite established 247 00:09:34,617 --> 00:09:36,917 whether or not you are a lesbian, 248 00:09:36,967 --> 00:09:38,707 'cause you're just staring at me. 249 00:09:38,752 --> 00:09:40,492 This is a conversation. 250 00:09:40,536 --> 00:09:42,666 You can jump right in. The water's warm. 251 00:09:42,712 --> 00:09:44,372 You know what, this is none of my business. 252 00:09:44,409 --> 00:09:45,759 - Yeah, not really. 253 00:09:45,802 --> 00:09:47,672 - You know what, my daughter's principal 254 00:09:47,717 --> 00:09:49,717 just came out, so that's another option. 255 00:09:49,763 --> 00:09:51,203 Just, back of mind. 256 00:09:51,242 --> 00:09:52,942 - I mean, they can make milk out of 257 00:09:52,983 --> 00:09:55,203 cashews, almonds, soy. 258 00:09:55,246 --> 00:09:58,206 Then the grains, rice milk, quinoa milk. 259 00:09:58,249 --> 00:10:00,299 I mean how do you get milk out of quinoa? 260 00:10:00,338 --> 00:10:03,208 I have no idea about the process, but it exists. 261 00:10:03,254 --> 00:10:06,084 - Ooh, we should disguise Jeff as Lana Del Rey. 262 00:10:06,127 --> 00:10:07,737 He already has long eyelashes. 263 00:10:07,781 --> 00:10:10,571 - Ooh, that is true, but they still might recognize him. 264 00:10:10,610 --> 00:10:12,390 - Check it out. 265 00:10:12,437 --> 00:10:14,047 I got this camera patched into their feed 266 00:10:14,091 --> 00:10:16,661 so if they stop filming when Jeff starts talking, 267 00:10:16,703 --> 00:10:19,233 this little bad boy keeps going. 268 00:10:19,270 --> 00:10:21,450 - Oh, I know, we could give him a wig. 269 00:10:21,490 --> 00:10:24,230 - Yes! Chey, you are such a genius. 270 00:10:24,275 --> 00:10:26,795 - Oh, stop it, you are the genius. 271 00:10:26,843 --> 00:10:28,413 - You are. - No. 272 00:10:28,453 --> 00:10:30,723 - You know what, it actually was really tough to do. 273 00:10:30,760 --> 00:10:33,330 I had to figure out how to set up a router 274 00:10:33,371 --> 00:10:34,901 to transmit into their signal. 275 00:10:34,938 --> 00:10:37,248 - Did someone ask you to do that? 276 00:10:37,288 --> 00:10:39,938 - I'm just trying to be part of the plan. 277 00:10:39,987 --> 00:10:42,727 both: Aww... 278 00:10:42,772 --> 00:10:43,902 - Feels weird to just be 279 00:10:43,947 --> 00:10:45,427 scrolling through someone's e-mails. 280 00:10:45,470 --> 00:10:47,560 - Can't you just search some keywords? 281 00:10:48,778 --> 00:10:50,608 - I don't know, ageism, discrimination. 282 00:10:50,650 --> 00:10:52,740 - Oh, right, "Hey team, how's the ageism 283 00:10:52,782 --> 00:10:53,912 discrimination going?" 284 00:10:53,957 --> 00:10:55,307 - That's a good point. 285 00:10:55,350 --> 00:10:58,700 - Oh, Jane Austen Superfan Convention Pics? 286 00:10:58,745 --> 00:11:00,305 That's probably not it. 287 00:11:00,355 --> 00:11:03,575 - But, we should probably open it just to be safe. 288 00:11:03,619 --> 00:11:06,839 - Yeah, let's not take any chances. 289 00:11:06,883 --> 00:11:08,283 - Thanks. 290 00:11:08,319 --> 00:11:10,629 - Hey, so this is Glenn, the general manager. 291 00:11:10,670 --> 00:11:12,450 - Glenn, I've heard a lot about you. 292 00:11:12,497 --> 00:11:14,667 What did you hear? 293 00:11:14,717 --> 00:11:16,677 It's just that there's another Glenn 294 00:11:16,719 --> 00:11:19,679 that works here and people mix us up. 295 00:11:19,722 --> 00:11:22,772 Glenn is nice, though. He's black. 296 00:11:22,812 --> 00:11:25,212 Not--not "he's nice, though he's black." 297 00:11:25,249 --> 00:11:27,949 Just he's very nice and very black. 298 00:11:27,991 --> 00:11:31,131 Maybe it would help if I did an impression of him for you. 299 00:11:31,168 --> 00:11:33,388 Yo, yo, Glenn, my man, can I get five-- 300 00:11:33,431 --> 00:11:35,651 That's not necessary. 301 00:11:35,695 --> 00:11:38,645 We're good. Thank you. 302 00:11:38,698 --> 00:11:41,398 - He knows his people. - He's great. 303 00:11:41,439 --> 00:11:43,179 - Not to be critical, Cheyenne, 304 00:11:43,224 --> 00:11:44,704 but I feel stupid. 305 00:11:44,747 --> 00:11:46,837 - I think you look like a hot, skinny Hagrid. 306 00:11:46,880 --> 00:11:48,490 - Ooh... 307 00:11:48,533 --> 00:11:50,063 That I can work with. 308 00:11:50,100 --> 00:11:52,280 Harry, 'ello Harry. 309 00:11:52,320 --> 00:11:54,890 Get me some eye of newt, Harry! 310 00:11:54,931 --> 00:11:56,451 Good, right? 311 00:11:56,498 --> 00:11:58,278 - Hey, okay, they haven't found the e-mail yet. 312 00:11:58,326 --> 00:11:59,806 - Don't worry. 313 00:11:59,849 --> 00:12:01,419 They're going to get it to you during the meeting. 314 00:12:01,459 --> 00:12:02,549 Don't freak out. You're going to be fine. 315 00:12:02,591 --> 00:12:05,771 You look incredibly stupid. 316 00:12:05,812 --> 00:12:07,732 - Thank you. 317 00:12:11,121 --> 00:12:11,341 . 318 00:12:11,382 --> 00:12:13,522 - As you all know, 319 00:12:13,558 --> 00:12:15,948 a year ago this store was hit by a tornado. 320 00:12:15,996 --> 00:12:17,346 But they rebuilt. 321 00:12:17,388 --> 00:12:19,868 And the man leading that rebuilding 322 00:12:19,913 --> 00:12:22,873 is a man who represents the best of Cloud 9, 323 00:12:22,916 --> 00:12:24,126 Glenn Sturgis! 324 00:12:27,703 --> 00:12:30,583 Here you go, Glenn. 325 00:12:30,619 --> 00:12:33,139 - Thank you, Neil. 326 00:12:33,187 --> 00:12:36,487 You know, I love this store. 327 00:12:36,538 --> 00:12:38,798 Cloud 9 is more than just-- 328 00:12:53,773 --> 00:12:56,343 - I'm sure it's hard to find the words. 329 00:12:56,384 --> 00:12:58,394 But let me just say on behalf of all of us-- 330 00:12:58,429 --> 00:13:00,169 - That wasn't me. 331 00:13:00,214 --> 00:13:02,694 - I know. No, it's fine. 332 00:13:02,738 --> 00:13:03,828 - It was him. 333 00:13:03,870 --> 00:13:05,480 So if you're laughing, 334 00:13:05,523 --> 00:13:08,663 you are laughing at our CEO. 335 00:13:08,700 --> 00:13:10,270 I'm--I'm sorry, Neil, go on. 336 00:13:10,311 --> 00:13:11,881 - Um, okay. 337 00:13:11,921 --> 00:13:14,751 Okay, and, um, just for the record it wasn't-- 338 00:13:14,794 --> 00:13:16,754 you know what, doesn't matter. 339 00:13:16,796 --> 00:13:18,316 - Yeah, it doesn't matter. 340 00:13:18,362 --> 00:13:19,842 You had a human moment. 341 00:13:19,886 --> 00:13:21,836 Could have happened to anyone. This time it was you. 342 00:13:21,888 --> 00:13:23,058 - I'm not the one who farted. 343 00:13:23,106 --> 00:13:24,796 - Then how do you know what happened? 344 00:13:24,847 --> 00:13:26,147 For someone who's so innocent, 345 00:13:26,196 --> 00:13:28,546 you sure seem to have a lot of information. 346 00:13:28,590 --> 00:13:30,720 - You're the one who farted. - You farted. 347 00:13:30,766 --> 00:13:32,896 - No, you-- - You farted! 348 00:13:34,726 --> 00:13:36,416 - Thank you, Glenn. 349 00:13:42,169 --> 00:13:44,259 - He farted. - Yeah, yeah, sure. 350 00:13:44,301 --> 00:13:46,871 - Right on me, and then I dragged it over here. 351 00:13:48,436 --> 00:13:50,866 - Well, she Postmated three times last night. 352 00:13:50,917 --> 00:13:52,267 Whoa. What's the story there? 353 00:13:52,309 --> 00:13:55,229 - We don't have a lot of time. - Oh, right. 354 00:13:55,269 --> 00:13:59,059 Oh, okay, minimizing costs by downsizing legacy employees. 355 00:13:59,099 --> 00:14:01,319 - Yeah, that. Pr--that. Print that. 356 00:14:01,362 --> 00:14:03,712 - On it. Print. 357 00:14:03,755 --> 00:14:06,235 Wait, she Postmated ramen this morning? 358 00:14:06,280 --> 00:14:08,240 Ugh, what's going on with her? 359 00:14:08,282 --> 00:14:10,942 - Hi, I am interested in your decision-making process 360 00:14:10,980 --> 00:14:12,240 for new products. 361 00:14:12,286 --> 00:14:14,236 - Ah, great question. We like to pay-- 362 00:14:14,288 --> 00:14:15,718 - Let's just say I'm an entrepreneur, 363 00:14:15,767 --> 00:14:16,897 which I am. 364 00:14:16,943 --> 00:14:18,863 I am the founder and CEO 365 00:14:18,901 --> 00:14:20,901 of Boob Cheese, cheese from humans. 366 00:14:20,947 --> 00:14:22,247 Now, breast milk is... 367 00:14:22,296 --> 00:14:23,646 - Whoa, whoa, whoa, whoa. Where are you going? 368 00:14:23,688 --> 00:14:25,208 - To the meeting. 369 00:14:25,255 --> 00:14:27,335 - No, it's already started. I can't let anyone through. 370 00:14:27,388 --> 00:14:29,868 - This is obviously going to be a game-changer. 371 00:14:29,912 --> 00:14:32,002 Lots of stores that this would be a great fit for, 372 00:14:32,045 --> 00:14:36,875 such as, for example, Target, Wal-Mart, Costco. 373 00:14:36,919 --> 00:14:38,569 - No, but--but we'll be so quiet, 374 00:14:38,616 --> 00:14:40,706 and--and we've really been looking forward to this. 375 00:14:40,749 --> 00:14:43,009 - Besides, I think there are some seats in the back. 376 00:14:43,056 --> 00:14:44,926 - Well, you'd have to walk past the cameras 377 00:14:44,971 --> 00:14:46,841 to get there, so if you can figure out 378 00:14:46,886 --> 00:14:49,756 a way to like teleport there, 379 00:14:49,801 --> 00:14:51,801 or tunnel underneath, be my guest. 380 00:14:51,847 --> 00:14:53,537 - I'm sorry, are you asking me 381 00:14:53,588 --> 00:14:56,808 to carry human cheese in our stores? 382 00:14:56,852 --> 00:15:00,732 - Oh! I hadn't really-- 383 00:15:00,769 --> 00:15:02,209 This is unexpected. 384 00:15:02,249 --> 00:15:04,949 Yes! Yes! Why not? Let's do it! 385 00:15:04,991 --> 00:15:06,951 - Laurie, I promise nobody will notice us. 386 00:15:06,993 --> 00:15:08,173 - No--no--no, Jonah, it's okay. 387 00:15:08,211 --> 00:15:10,301 We're fine. We're cool. 388 00:15:15,001 --> 00:15:16,961 The tunnel. 389 00:15:17,003 --> 00:15:19,143 The tunnel. 390 00:15:19,179 --> 00:15:22,269 - Well, I think if you buy three packs 391 00:15:22,312 --> 00:15:25,322 of hot dogs and four packs of buns, 392 00:15:25,359 --> 00:15:26,969 you should have the right amount. 393 00:15:27,013 --> 00:15:28,803 All right, thank you. Well, you know, 394 00:15:28,840 --> 00:15:31,970 I can't think of a better way to end than that. 395 00:15:32,018 --> 00:15:33,368 So I want to thank you for-- 396 00:15:33,410 --> 00:15:35,500 - No, wait, I have a question! 397 00:15:35,543 --> 00:15:37,073 - Uh...oh. 398 00:15:37,110 --> 00:15:40,850 I guess we have time for one more. 399 00:15:40,896 --> 00:15:42,676 - Oh. 400 00:15:42,724 --> 00:15:44,334 One last question, huh? 401 00:15:44,378 --> 00:15:46,468 Guess I better make it a good one then. 402 00:15:49,383 --> 00:15:50,563 How... 403 00:15:50,601 --> 00:15:52,081 do... 404 00:15:52,125 --> 00:15:54,075 , Garrett says they're wrapping up. 405 00:15:54,127 --> 00:15:56,167 We got to go. - Oh. 406 00:15:56,216 --> 00:15:58,476 - I was born right here 407 00:15:58,522 --> 00:15:59,872 in St. Louis, 408 00:15:59,915 --> 00:16:01,525 and as you might know, 409 00:16:01,569 --> 00:16:05,139 St. Louis was originally established as a hub 410 00:16:05,181 --> 00:16:06,971 for river-based trade. 411 00:16:08,271 --> 00:16:10,011 - I'm just telling Garrett we're hurrying. 412 00:16:10,056 --> 00:16:12,876 - Well, don't text it. Just do the hurrying. 413 00:16:12,928 --> 00:16:16,888 - ♪ Oh Danny 414 00:16:16,932 --> 00:16:22,632 ♪ Boy I love you 415 00:16:22,677 --> 00:16:25,247 ♪ So 416 00:16:25,288 --> 00:16:29,028 And that was my great-great grandfather. 417 00:16:29,075 --> 00:16:30,595 He's not relevant to this. 418 00:16:30,641 --> 00:16:33,781 - Ugh, I touched rat droppings. I need to wash my hands. 419 00:16:33,818 --> 00:16:36,038 - There's no time! Just don't touch your face. 420 00:16:36,082 --> 00:16:38,742 - No! Now that's all I want to do. 421 00:16:38,780 --> 00:16:40,560 - So, I'm 18, 422 00:16:40,608 --> 00:16:43,958 and I've woken up in Wahaca, covered in furs. 423 00:16:45,917 --> 00:16:47,217 You know what? Never mind. 424 00:16:47,267 --> 00:16:48,917 My question was about self-checkouts, 425 00:16:48,964 --> 00:16:51,054 and I just remembered you already answered it earlier. 426 00:16:51,097 --> 00:16:53,097 So I'm going to yield my time. Thank you. 427 00:16:54,970 --> 00:16:57,230 - Well, this has been great. 428 00:16:57,277 --> 00:16:58,537 I want to thank you all-- 429 00:16:58,582 --> 00:17:00,062 - Hold on! 430 00:17:00,106 --> 00:17:01,406 I've got a question. 431 00:17:01,455 --> 00:17:03,665 - Look, I'm really glad 432 00:17:03,718 --> 00:17:06,108 to see all this excitement from our employees-- 433 00:17:06,155 --> 00:17:07,805 - I'm not an employee. 434 00:17:07,852 --> 00:17:10,382 It's me! 435 00:17:11,987 --> 00:17:13,417 Jeff Sutton! 436 00:17:15,164 --> 00:17:17,304 Oh, right, I forgot for a second. 437 00:17:20,648 --> 00:17:20,818 . 438 00:17:20,865 --> 00:17:22,215 - I'm sorry, I don't... 439 00:17:22,258 --> 00:17:24,608 - Jeff Sutton. 440 00:17:24,652 --> 00:17:27,392 I was the district manager before Laurie. 441 00:17:27,437 --> 00:17:28,827 I worked with you for 12 years. 442 00:17:28,873 --> 00:17:31,143 At the counter, I got your latte 443 00:17:31,180 --> 00:17:32,490 that time and you got my tea. 444 00:17:32,529 --> 00:17:33,659 - Hmm. 445 00:17:33,704 --> 00:17:35,104 It doesn't matter. 446 00:17:35,141 --> 00:17:36,231 It's not about me. 447 00:17:36,272 --> 00:17:38,062 It's about another former employee 448 00:17:38,100 --> 00:17:39,360 named Myrtle Vartanian. 449 00:17:40,624 --> 00:17:41,894 I think we're really out of time here. 450 00:17:43,801 --> 00:17:45,371 - Myrtle is one of our more 451 00:17:45,412 --> 00:17:49,162 experienced employees who was unfortunately let go 452 00:17:49,198 --> 00:17:50,718 due to performance issues. 453 00:17:50,765 --> 00:17:53,195 - Except it wasn't because of performance issues. 454 00:17:53,246 --> 00:17:54,456 - Oh! Jeff Sutton! 455 00:17:54,508 --> 00:17:56,418 Well, of course I remember you. 456 00:17:56,466 --> 00:17:57,946 Always drinking tea. 457 00:17:57,989 --> 00:18:00,039 - Yes! Jeff Sutton, that's me. 458 00:18:00,079 --> 00:18:01,429 What's happening? 459 00:18:01,471 --> 00:18:02,521 - It's not good. 460 00:18:02,559 --> 00:18:03,819 - Myrtle. 461 00:18:03,865 --> 00:18:07,035 - Yeah! Myrtle was an employee here, and-- 462 00:18:07,086 --> 00:18:09,126 If I could ever persuade you 463 00:18:09,175 --> 00:18:11,255 to come back to Cloud 9, 464 00:18:11,307 --> 00:18:15,267 we could definitely use a guy like you in Chicago. 465 00:18:17,313 --> 00:18:18,883 Hmm. Wow. 466 00:18:18,923 --> 00:18:21,883 - No, Jeff, no, no, no, no. - Yep. 467 00:18:21,926 --> 00:18:23,576 - Anyway, you know what, I'm sorry. 468 00:18:23,624 --> 00:18:24,934 I interrupted you, didn't I? 469 00:18:24,973 --> 00:18:27,673 What were you saying about Myrtle? 470 00:18:32,023 --> 00:18:34,293 - Myrtle was a gang member, and that's the reason 471 00:18:34,330 --> 00:18:36,720 we had to let her go. 472 00:18:36,767 --> 00:18:39,207 - That's why you never trust a Jeff. 473 00:18:39,248 --> 00:18:40,988 ♪ 474 00:18:41,032 --> 00:18:43,032 - What a weasel! 475 00:18:44,819 --> 00:18:46,469 - Jeff! And Neil! 476 00:18:46,516 --> 00:18:47,596 And Laurie, too. 477 00:18:47,648 --> 00:18:49,738 Just a whole company of weasels. 478 00:18:49,780 --> 00:18:51,130 Yeah. 479 00:18:51,173 --> 00:18:53,003 - And you know what the worst part is? 480 00:18:54,350 --> 00:18:55,920 - Yeah, of course, Myrtle. 481 00:18:55,960 --> 00:18:57,830 You know what the second worst part is? 482 00:18:58,876 --> 00:19:00,616 - That I was stupid enough to think 483 00:19:00,661 --> 00:19:02,661 something might actually work out in this store. 484 00:19:02,706 --> 00:19:05,406 - I always kind of feel like 485 00:19:05,448 --> 00:19:06,618 things are going to work out. 486 00:19:08,538 --> 00:19:10,188 What's wrong with you? 487 00:19:10,236 --> 00:19:13,016 - Hey! There's my team. 488 00:19:13,064 --> 00:19:14,244 - Oh, nice suit. 489 00:19:14,283 --> 00:19:16,203 Is that from our Benedict Arnold Collection? 490 00:19:16,242 --> 00:19:19,032 - Look, I know how this promotion might look, 491 00:19:19,070 --> 00:19:20,420 but believe me when I tell you 492 00:19:20,463 --> 00:19:21,863 this is a good thing for all of us. 493 00:19:21,899 --> 00:19:23,639 - How is you selling out good for us? 494 00:19:23,684 --> 00:19:25,384 - Because now you have a man on the inside, 495 00:19:25,425 --> 00:19:26,815 at the top. 496 00:19:26,861 --> 00:19:29,121 The inside top, that's where you want to be. 497 00:19:29,168 --> 00:19:31,778 - So, now you're going to use your power 498 00:19:31,822 --> 00:19:33,742 to help Myrtle get her job back? 499 00:19:33,781 --> 00:19:35,481 - Exactly. Probably. 500 00:19:35,522 --> 00:19:37,572 I mean, we don't want to rock the boat too much at first. 501 00:19:37,611 --> 00:19:40,051 Guys, we're playing the long game here. 502 00:19:43,182 --> 00:19:46,052 I will see you at home. Great job today! 503 00:19:48,187 --> 00:19:49,617 - Chill. 504 00:19:51,929 --> 00:19:54,319 - I hope he enjoys his job 505 00:19:54,367 --> 00:19:56,367 with CEO Neil Farterson. 506 00:19:56,412 --> 00:19:58,722 'Cause he farted. 507 00:19:58,762 --> 00:20:00,942 - Hmm. - Yeah. 508 00:20:03,114 --> 00:20:05,254 - Hey. 509 00:20:05,291 --> 00:20:08,511 So are we okay? 510 00:20:08,555 --> 00:20:11,425 - Look... 511 00:20:11,471 --> 00:20:14,691 Uh, why don't we just start over? 512 00:20:16,302 --> 00:20:19,742 - Fresh start. 513 00:20:19,783 --> 00:20:22,053 - All right, so-- 514 00:20:31,969 --> 00:20:34,619 [The Revivalists' "Stand Up" plays] 515 00:20:34,668 --> 00:20:36,278 ♪ 516 00:20:36,322 --> 00:20:39,242 - ♪ Stand up if you're out in the crowd ♪ 517 00:20:39,281 --> 00:20:41,591 ♪ Get down, make the doctor proud ♪ 518 00:20:41,631 --> 00:20:44,241 ♪ Stand up if you're out in the crowd ♪ 519 00:20:44,286 --> 00:20:46,936 ♪ Get down, make the doctor proud ♪ 520 00:20:46,984 --> 00:20:49,344 ♪ Stand up 521 00:20:49,378 --> 00:20:51,288 ♪ Get down 522 00:20:51,337 --> 00:20:54,207 ♪ Take it away 523 00:20:54,253 --> 00:21:01,263 ♪ 524 00:21:02,652 --> 00:21:05,002 - Oh, my God. How many buttons do you have? 525 00:21:05,046 --> 00:21:06,346 - A lot. 526 00:21:06,395 --> 00:21:09,355 - ♪ Start taking care of their own ♪ 527 00:21:09,398 --> 00:21:11,438 ♪ Yeah 528 00:21:11,487 --> 00:21:14,797 ♪ So we gotta stand up if you're out in the crowd ♪ 529 00:21:14,838 --> 00:21:17,618 ♪ Get down, make the doctor proud ♪ 530 00:21:17,667 --> 00:21:19,797 ♪ Stand up if you're out in the crowd ♪ 531 00:21:19,843 --> 00:21:22,463 ♪ Get down, make the doctor proud ♪ 532 00:21:22,498 --> 00:21:25,368 ♪ Stand up 533 00:21:25,414 --> 00:21:27,984 - Wait, do I need a... 534 00:21:28,025 --> 00:21:29,325 - No, I'm already pregnant. 535 00:21:29,375 --> 00:21:30,325 - Oh, right, that's awesome. 536 00:21:30,376 --> 00:21:31,856 - Yeah! - Great. 537 00:21:31,899 --> 00:21:35,289 - ♪ Oh you gotta stand up 538 00:21:35,337 --> 00:21:37,817 ♪ Ooh yeah 539 00:21:37,861 --> 00:21:39,861 ♪ We're living for this feeling ♪ 540 00:21:39,907 --> 00:21:42,867 ♪ We've got nowhere to go 541 00:21:42,910 --> 00:21:45,700 ♪ Stand up 542 00:21:48,829 --> 00:21:51,049 - Hey guys, look what's on.