1 00:00:03,981 --> 00:00:06,157 - Produce shipment coming in at 10:00. 2 00:00:06,201 --> 00:00:08,681 And also, we have a new district manager, 3 00:00:08,725 --> 00:00:11,815 who is here and excited to meet all of you. 4 00:00:11,858 --> 00:00:13,382 - He's not new. It's Jeff. 5 00:00:13,425 --> 00:00:15,079 - Oh, come on. 6 00:00:15,123 --> 00:00:16,341 I had "Eye of the Tiger" queued up. 7 00:00:16,385 --> 00:00:17,560 I was gonna do a whole thing. 8 00:00:17,603 --> 00:00:19,127 - You mean, run in while "Eye of the Tiger" 9 00:00:19,170 --> 00:00:21,085 was playing? - Guess you'll never know. 10 00:00:21,129 --> 00:00:23,348 Anyway, hey, team. Good to be back! 11 00:00:23,392 --> 00:00:25,829 - Wow, so congrats on your promotion. 12 00:00:25,872 --> 00:00:28,092 Or...getting your job back. 13 00:00:28,136 --> 00:00:30,094 Either way, you look... 14 00:00:30,138 --> 00:00:31,791 welcome back. - Thank you. 15 00:00:31,835 --> 00:00:34,098 Yeah, I guess Zephra wanted someone with experience. 16 00:00:34,142 --> 00:00:35,969 They also wanted someone who could handle, 17 00:00:36,013 --> 00:00:39,103 oh, I don't know, two districts. 18 00:00:39,147 --> 00:00:40,670 Now, while I'm here, I wanna make sure 19 00:00:40,713 --> 00:00:42,193 we're pushing our shoppers to fill out 20 00:00:42,237 --> 00:00:44,065 their customer satisfaction surveys. 21 00:00:44,108 --> 00:00:45,762 - Sorry, what surveys? 22 00:00:45,805 --> 00:00:48,939 - The...link at the bottom of every receipt? 23 00:00:48,982 --> 00:00:50,332 - Huh. Is that new? 24 00:00:50,375 --> 00:00:52,290 - No. Been there for years. 25 00:00:52,334 --> 00:00:53,683 - Nobody bothers with the surveys. 26 00:00:53,726 --> 00:00:55,859 People only use receipts to spit out gum 27 00:00:55,902 --> 00:00:57,034 and for murder alibis. 28 00:00:57,078 --> 00:00:58,296 - Okay, well, Zephra's looking 29 00:00:58,340 --> 00:00:59,863 at the scores and the comments, 30 00:00:59,906 --> 00:01:02,735 so it's important that you get positive feedback. 31 00:01:02,779 --> 00:01:04,041 Especially this store. 32 00:01:04,085 --> 00:01:05,434 - What's that supposed to mean? 33 00:01:05,477 --> 00:01:06,522 - There's been some chatter 34 00:01:06,565 --> 00:01:09,220 that 1217 is a "problem child" store. 35 00:01:09,264 --> 00:01:10,743 - What? - I mean, 36 00:01:10,787 --> 00:01:12,397 you did damage the store's servers, 37 00:01:12,441 --> 00:01:14,051 there's the raccoon infestation, 38 00:01:14,095 --> 00:01:15,444 there's Carol's lawsuit, not to mention 39 00:01:15,487 --> 00:01:17,315 the multiple attempts at unionizing. 40 00:01:17,359 --> 00:01:18,751 - Well, yeah, of course it's gonna sound bad 41 00:01:18,795 --> 00:01:20,666 when you just rattle them off in a row like that. 42 00:01:20,710 --> 00:01:22,712 But if you interspersed them with good things we've done 43 00:01:22,755 --> 00:01:24,322 or just, you know, random trivia-- 44 00:01:24,366 --> 00:01:26,411 - How do we get positive feedback? 45 00:01:26,455 --> 00:01:28,239 Because after church and the bus, 46 00:01:28,283 --> 00:01:29,675 this is the place I get yelled at the most. 47 00:01:29,719 --> 00:01:31,677 - The key is a personal connection. 48 00:01:31,721 --> 00:01:33,940 Customers eat that up, especially moms. 49 00:01:33,984 --> 00:01:35,638 You guys get a mom, you send her my way. 50 00:01:35,681 --> 00:01:38,641 I'm gonna get you that positive feedback, guaranteed. 51 00:01:38,684 --> 00:01:40,556 - Ew. You're gonna sleep with all the moms 52 00:01:40,599 --> 00:01:42,297 to get a good survey? - No! What? 53 00:01:42,340 --> 00:01:44,603 - Jonah, please. Let's keep it clean. 54 00:01:44,647 --> 00:01:46,475 - Glenn, we actually legally can't tell Jonah 55 00:01:46,518 --> 00:01:48,825 who not to sleep with, so if you're gonna have sex 56 00:01:48,868 --> 00:01:50,348 with the moms, just do it on your break. 57 00:01:50,392 --> 00:01:51,523 - I'm not... 58 00:01:52,698 --> 00:01:54,047 F-fine. 59 00:01:57,094 --> 00:02:00,358 ♪ 60 00:02:00,402 --> 00:02:02,186 - Dang, you guys are probably thinking, 61 00:02:02,230 --> 00:02:04,536 "Oh, man, if Zephra thinks the store's a problem, 62 00:02:04,580 --> 00:02:06,234 "then they're gonna think we're a problem. 63 00:02:06,277 --> 00:02:07,670 "Then they're gonna fire us, 64 00:02:07,713 --> 00:02:09,976 and then, we're never gonna work in retail again." 65 00:02:10,020 --> 00:02:11,587 - - Oh, my bad. 66 00:02:11,630 --> 00:02:12,805 Were you not thinking that? 67 00:02:12,849 --> 00:02:14,764 - Oh, my God. She's right. 68 00:02:14,807 --> 00:02:17,419 Zephra just fired Gil Richelieu from Kirkwood. 69 00:02:17,462 --> 00:02:19,508 He was manager there for 15 years, 70 00:02:19,551 --> 00:02:21,945 and then, one bad safety report, and he's out. 71 00:02:21,988 --> 00:02:24,295 He gives massages at the airport now. 72 00:02:24,339 --> 00:02:25,862 - Ew. Which terminal? 73 00:02:25,905 --> 00:02:27,777 - Two. 74 00:02:27,820 --> 00:02:31,389 - There is no way in hell I am working at Terminal Two, 75 00:02:31,433 --> 00:02:34,000 so we need to push these surveys hard. 76 00:02:34,044 --> 00:02:36,525 Not one customer leaves without taking one. 77 00:02:36,568 --> 00:02:37,830 - They'll die before I let them leave, 78 00:02:37,874 --> 00:02:39,136 unless they really need to go, 79 00:02:39,180 --> 00:02:41,094 in which case, I'll completely understand! 80 00:02:41,138 --> 00:02:43,749 - Cheyenne, you can monitor the surveys on the app. 81 00:02:43,793 --> 00:02:45,925 If one of our people gets even one bad review, 82 00:02:45,969 --> 00:02:48,580 I want you to pull them off the floor as fast as you can. 83 00:02:48,624 --> 00:02:50,626 - And shave them? - What? 84 00:02:50,669 --> 00:02:52,715 - Like shave their head to shave them 85 00:02:52,758 --> 00:02:55,065 so they know they did something bad? 86 00:02:55,108 --> 00:02:57,894 - No, just reassign them to the back. 87 00:02:57,937 --> 00:03:00,592 - Oh, okay. Yeah, sorry. It just wasn't clear. 88 00:03:02,507 --> 00:03:04,814 - So you just go on your phone. 89 00:03:04,857 --> 00:03:06,816 - Uh, this survey's not on my phone. 90 00:03:06,859 --> 00:03:09,862 - Just open an internet browser. 91 00:03:09,906 --> 00:03:11,603 - No. 92 00:03:11,647 --> 00:03:13,126 - Okay, I guess I can. 93 00:03:13,170 --> 00:03:15,651 Um, what's your passcode? 94 00:03:15,694 --> 00:03:18,393 - Oh, it's my grandson's birthday. 95 00:03:18,436 --> 00:03:20,133 - Okay, so... 96 00:03:20,177 --> 00:03:22,527 October, or... 97 00:03:22,571 --> 00:03:24,486 - Excuse me, ma'am. 98 00:03:24,529 --> 00:03:26,009 We're doing a customer survey. 99 00:03:26,052 --> 00:03:28,316 Do you have time to tell us-- - Time? 100 00:03:28,359 --> 00:03:30,318 I work two jobs and have three little ones at home. 101 00:03:30,361 --> 00:03:31,623 Do you think I have time? 102 00:03:31,667 --> 00:03:33,451 - Uh, no. 103 00:03:33,495 --> 00:03:35,192 - I do the shopping and the cleaning 104 00:03:35,236 --> 00:03:36,411 and make dinner. 105 00:03:36,454 --> 00:03:39,544 Tell me, do I have time to take a survey? 106 00:03:39,588 --> 00:03:41,590 - No! You're so busy. 107 00:03:41,633 --> 00:03:43,200 - And do you think Richard notices? 108 00:03:43,244 --> 00:03:44,897 - No, he doesn't! 109 00:03:44,941 --> 00:03:47,552 - Oh, you're getting a call. 110 00:03:47,596 --> 00:03:49,467 - Oh, you can just answer it. 111 00:03:49,511 --> 00:03:52,296 - Okay... 112 00:03:52,340 --> 00:03:54,864 Hello? 113 00:03:54,907 --> 00:03:56,257 It's your dentist's office. 114 00:03:56,300 --> 00:03:57,736 They wanna confirm for tomorrow. 115 00:03:57,780 --> 00:03:59,869 - Oh, tomorrow is no good. 116 00:03:59,912 --> 00:04:03,264 - Okay. Um, he'd like to reschedule. 117 00:04:05,353 --> 00:04:07,311 - Yeah, well, I'll send you some recipes. 118 00:04:07,355 --> 00:04:09,357 Your grandma is gonna be changing her tune 119 00:04:09,400 --> 00:04:10,749 about tahini in no time. 120 00:04:10,793 --> 00:04:12,316 Oh, and if you don't mind, 121 00:04:12,360 --> 00:04:14,362 fill out this survey at the bottom of the receipt 122 00:04:14,405 --> 00:04:16,494 and let Cloud 9 know about your experience. 123 00:04:16,538 --> 00:04:18,235 Buh-bye. 124 00:04:18,279 --> 00:04:21,325 Uh-oh! Two packs of Nutter Butters? 125 00:04:21,369 --> 00:04:24,720 Someone's got a case of the nom-nom-noms. 126 00:04:24,763 --> 00:04:27,113 - So again, it's out of five stars, 127 00:04:27,157 --> 00:04:29,333 five meaning I helped you a lot today. 128 00:04:29,377 --> 00:04:32,641 Are you sure you wanna go with two? 129 00:04:32,684 --> 00:04:34,338 - Let's go with one. 130 00:04:37,036 --> 00:04:38,777 - So we haven't set a specific timeline 131 00:04:38,821 --> 00:04:39,996 on getting engaged, 132 00:04:40,039 --> 00:04:41,345 but it's probably gonna happen pretty soon. 133 00:04:41,389 --> 00:04:43,347 - I feel like you only asked me how I'm doing 134 00:04:43,391 --> 00:04:45,262 so you can talk about your thing, but cool. 135 00:04:45,306 --> 00:04:47,395 - I just always pictured us walking by a street performer, 136 00:04:47,438 --> 00:04:49,832 and they'd stop us and say, "You guys are the most 137 00:04:49,875 --> 00:04:51,050 "beautiful couple I've ever seen. 138 00:04:51,094 --> 00:04:52,574 Can I play for you?" 139 00:04:52,617 --> 00:04:55,141 And we'd be like, "Oh, my God. Are you Michael Bublé?" 140 00:04:55,185 --> 00:04:57,622 And then, he'd play while I got down on one knee 141 00:04:57,666 --> 00:04:58,580 and-- 142 00:04:58,623 --> 00:04:59,798 But you know, with COVID... 143 00:04:59,842 --> 00:05:01,234 - Yeah, I bet Bublé is bummed 144 00:05:01,278 --> 00:05:02,584 he can't be a part of that. 145 00:05:02,627 --> 00:05:04,020 - Well, still, it's gonna be, like, 146 00:05:04,063 --> 00:05:06,065 the best proposal ever, so-- - Proposal? 147 00:05:06,109 --> 00:05:07,980 Someone getting married? 148 00:05:08,024 --> 00:05:10,418 - Uh, yeah... 149 00:05:10,461 --> 00:05:12,985 Uh, Garrett's proposing. 150 00:05:13,029 --> 00:05:15,640 To his girlfriend. Doreen. - What? 151 00:05:15,684 --> 00:05:17,860 Garrett, why didn't you call me, man? 152 00:05:17,903 --> 00:05:19,383 - Yeah, sorry. 153 00:05:19,427 --> 00:05:22,125 Probably 'cause I've never called you before. 154 00:05:22,168 --> 00:05:23,735 - Yeah, I know. What's up with that? 155 00:05:23,779 --> 00:05:25,650 Anyway, congrats! 156 00:05:25,694 --> 00:05:27,478 I have a jeweler you should definitely talk to. 157 00:05:27,522 --> 00:05:29,219 He hit me with his car, so he owes me a favor. 158 00:05:29,262 --> 00:05:30,699 Let me get you his business card. 159 00:05:30,742 --> 00:05:32,527 It's in my attaché. 160 00:05:32,570 --> 00:05:34,398 - Hmm. 161 00:05:34,442 --> 00:05:36,400 - Dude, what was that? - Sorry. 162 00:05:36,444 --> 00:05:37,967 But don't you remember when he found out 163 00:05:38,010 --> 00:05:39,055 Eric and I were just dating? 164 00:05:39,098 --> 00:05:40,796 He flipped out! 165 00:05:40,839 --> 00:05:43,102 Also, I'm on a journey of growth and maturity, 166 00:05:43,146 --> 00:05:44,713 and I don't need to flaunt my relationship 167 00:05:44,756 --> 00:05:45,931 in my ex's face. - Yeah. 168 00:05:45,975 --> 00:05:48,586 - Plus, in my mind, Doreen is super hot. 169 00:05:48,630 --> 00:05:50,153 You should see what I'm picturing. 170 00:05:50,196 --> 00:05:53,199 It's almost like, "Is she too hot for Garrett?" 171 00:05:53,243 --> 00:05:55,419 - So we've gotten some customer reviews in, 172 00:05:55,463 --> 00:05:56,594 and I just have to say, 173 00:05:56,638 --> 00:05:59,380 everyone is doing an amazing job. 174 00:05:59,423 --> 00:06:01,382 But also, some of you are not, 175 00:06:01,425 --> 00:06:03,427 so I'll be pulling some of you off the floor 176 00:06:03,471 --> 00:06:05,473 and putting you on a special assignment. 177 00:06:05,516 --> 00:06:08,476 Like, just away from human interaction. 178 00:06:08,519 --> 00:06:10,521 Uh, but again, amazing job, everyone. 179 00:06:10,565 --> 00:06:12,131 - Hootie-hoo! 180 00:06:12,175 --> 00:06:14,743 - So the people I'll be pulling will be Justine, 181 00:06:14,786 --> 00:06:17,572 Dan, Sandra, 182 00:06:17,615 --> 00:06:19,878 uh, Taylor, Earl, 183 00:06:19,922 --> 00:06:22,881 and Jonah. 184 00:06:22,925 --> 00:06:24,666 - And Jonah, what? 185 00:06:24,709 --> 00:06:27,016 You started a new sentence with, "And Jonah..." 186 00:06:27,059 --> 00:06:28,409 - Oh. Oh, no. Sorry. 187 00:06:28,452 --> 00:06:30,498 I was just finishing my list of the bad people. 188 00:06:30,541 --> 00:06:31,803 - No. What? No, that's--no. 189 00:06:31,847 --> 00:06:33,501 Check the list again. 190 00:06:33,544 --> 00:06:35,938 - Well, she made the list, so she probably knows who's on it. 191 00:06:35,981 --> 00:06:38,201 - Yeah, Jonah. She's not gonna check it twice. 192 00:06:38,244 --> 00:06:42,466 She's not Santa Claus. 193 00:06:42,510 --> 00:06:43,902 - Yeah, it's no big deal. 194 00:06:43,946 --> 00:06:46,992 Some people just thought that you talked too much. 195 00:06:47,036 --> 00:06:48,690 Like, way too much, actually. 196 00:06:48,733 --> 00:06:51,301 One lady said that you accused her of having 197 00:06:51,344 --> 00:06:53,129 "nom-nom-noms." - Oof! 198 00:06:53,172 --> 00:06:55,348 They don't like it when you comment on what they eat, bro. 199 00:06:55,392 --> 00:06:57,481 - I was being friendly. This is ridiculous. 200 00:06:57,525 --> 00:07:00,179 I don't belong with this group. I have people skills. 201 00:07:00,223 --> 00:07:03,226 Not saying you guys don't, but... 202 00:07:03,269 --> 00:07:04,662 kinda. 203 00:07:04,706 --> 00:07:07,317 - How are we still only averaging two stars? 204 00:07:07,360 --> 00:07:09,972 We've only got one five-star review. 205 00:07:10,015 --> 00:07:12,104 "The store was completely out of baby wipes, 206 00:07:12,148 --> 00:07:15,368 but an employee ran to the back and found the last box for me." 207 00:07:15,412 --> 00:07:17,936 - Elias. He's always hoarding wipes in the back for himself. 208 00:07:17,980 --> 00:07:19,895 I've begged his wife to get a bidet. 209 00:07:19,938 --> 00:07:21,244 - But don't you think it's weird 210 00:07:21,287 --> 00:07:23,246 that he got five stars for that? 211 00:07:23,289 --> 00:07:24,639 - I guess it kind of makes sense. 212 00:07:24,682 --> 00:07:26,118 I mean, the customer had an issue, 213 00:07:26,162 --> 00:07:27,990 and the employee went above and beyond to solve it. 214 00:07:28,033 --> 00:07:29,600 I think that makes more of an impression 215 00:07:29,644 --> 00:07:30,949 than when everything's just fine. 216 00:07:30,993 --> 00:07:32,647 - Huh. 217 00:07:32,690 --> 00:07:34,779 - We need to start making problems for our customers. 218 00:07:34,823 --> 00:07:36,128 - What? 219 00:07:36,172 --> 00:07:38,000 - We cause the problems so that we can swoop in, 220 00:07:38,043 --> 00:07:40,568 solve them, and get a higher score. 221 00:07:40,611 --> 00:07:42,961 - 'Cause problems for our customers? 222 00:07:43,005 --> 00:07:45,529 Come on. Isn't that how Stalin got his start? 223 00:07:45,573 --> 00:07:47,966 - Yeah, you're right. We should probably just, 224 00:07:48,010 --> 00:07:51,579 take the L, let Jeff fire us in disgrace, 225 00:07:51,622 --> 00:07:54,669 see if Hudson News has any openings. 226 00:07:54,712 --> 00:07:57,889 - All right. Let's do it. 227 00:07:57,933 --> 00:08:00,457 I guess. I think. 228 00:08:00,501 --> 00:08:03,025 - So you see all these boxes here? 229 00:08:03,068 --> 00:08:05,723 We need you to move them over there. 230 00:08:05,767 --> 00:08:07,986 - Oh, man. I hope we can get this done in time. 231 00:08:08,030 --> 00:08:10,511 - In time for what? This is just busy work. 232 00:08:10,554 --> 00:08:12,077 - It's not busy work. 233 00:08:12,121 --> 00:08:14,950 It's work that this group of people will excel at doing. 234 00:08:14,993 --> 00:08:16,473 All right. So good luck! 235 00:08:16,517 --> 00:08:18,693 Don't talk to anyone. Good luck! 236 00:08:22,305 --> 00:08:24,437 - Wait, so what kind of problems are we supposed 237 00:08:24,481 --> 00:08:26,178 to be making for the customers? 238 00:08:26,222 --> 00:08:27,702 Like, "you guys are out of cheese" problems, 239 00:08:27,745 --> 00:08:30,574 or, "oh, my God, my baby was stolen" problems? 240 00:08:30,618 --> 00:08:32,707 - So we're supposed to stash a bunch of stolen babies 241 00:08:32,750 --> 00:08:34,360 in the back? Gross. 242 00:08:34,404 --> 00:08:36,101 Well, actually, I don't think it's that gross. 243 00:08:36,145 --> 00:08:37,929 Wait, do I want kids? 244 00:08:37,973 --> 00:08:39,452 - Isn't this a lot of work 245 00:08:39,496 --> 00:08:41,585 for just a couple extra stars on a survey? 246 00:08:41,629 --> 00:08:43,587 - If we don't get our score up, Glenn and I could be fired. 247 00:08:43,631 --> 00:08:45,633 And then do you know who's gonna be in charge of you guys? 248 00:08:45,676 --> 00:08:47,156 Who's gonna be around all the time? 249 00:08:47,199 --> 00:08:49,071 Jeff. - Yo, everyone, 250 00:08:49,114 --> 00:08:50,681 take this seriously 'cause I'm not pretending 251 00:08:50,725 --> 00:08:52,378 to have a fiancée for more than one day. 252 00:08:52,422 --> 00:08:53,989 - But messing up is against my nature. 253 00:08:54,032 --> 00:08:55,294 I wouldn't even know where to start. 254 00:08:55,338 --> 00:08:56,861 - Well, we got the baby thing. 255 00:08:56,905 --> 00:08:58,907 - Oh, God, I wish I'd said no to the baby thing earlier. 256 00:08:58,950 --> 00:09:00,735 Now, it's getting so much traction. 257 00:09:00,778 --> 00:09:02,301 - Okay, guys, it's simple. 258 00:09:02,345 --> 00:09:03,955 Hide popular items in the back. 259 00:09:03,999 --> 00:09:07,393 Then, when people ask for them, you can "find the last one." 260 00:09:07,437 --> 00:09:09,047 Take away the shopping baskets, 261 00:09:09,091 --> 00:09:11,397 but offer to carry their stuff for them. 262 00:09:11,441 --> 00:09:13,399 Let's also shut down the customer bathrooms. 263 00:09:13,443 --> 00:09:15,358 We'll let them use the employee bathroom, 264 00:09:15,401 --> 00:09:16,794 and they'll feel like kings. 265 00:09:16,838 --> 00:09:18,753 - Oh, I'll do it. Linchpin of the operation. 266 00:09:18,796 --> 00:09:21,059 In your face, Garrett! 267 00:09:22,974 --> 00:09:25,194 - Oh, man. Really? No pizza? 268 00:09:25,237 --> 00:09:26,674 - Yup, that's what we're saying. 269 00:09:26,717 --> 00:09:29,111 - - But can I offer you 270 00:09:29,154 --> 00:09:30,852 a free hot dog as an apology? 271 00:09:30,895 --> 00:09:33,332 - Yeah, thank you. I really appreciate that. 272 00:09:33,376 --> 00:09:35,073 - You do? - Yeah, thanks so much. 273 00:09:35,117 --> 00:09:37,467 - That's great, 'cause we really are out of pizza. 274 00:09:37,510 --> 00:09:39,121 There's no dough, there's no sauce. 275 00:09:39,164 --> 00:09:40,644 No Italians in sight. 276 00:09:40,688 --> 00:09:44,082 Hey, don't forget to put that on your customer survey! 277 00:09:44,126 --> 00:09:46,171 - Girl, it is your lucky day. I had to dig and dig 278 00:09:46,215 --> 00:09:48,130 through the back, but I found the last one for you. 279 00:09:48,173 --> 00:09:49,697 - Thanks. - 280 00:09:49,740 --> 00:09:51,524 ♪ 281 00:09:51,568 --> 00:09:53,657 - Oh, sorry. Bathroom's closed. 282 00:09:53,701 --> 00:09:55,790 But you're gonna love the employee bathroom. 283 00:09:55,833 --> 00:09:58,053 Come on. I'll show ya. I gotta dump one out too. 284 00:10:00,446 --> 00:10:02,535 - Oh, so I'm digging and digging, 285 00:10:02,579 --> 00:10:04,929 and then, all of a sudden, the whole shelf falls. 286 00:10:04,973 --> 00:10:07,279 And I'm like, "Not today, shelf." 287 00:10:07,323 --> 00:10:09,499 And I dive out of the way. 288 00:10:09,542 --> 00:10:11,675 Anyway, I got you the very last one. 289 00:10:11,719 --> 00:10:15,070 - Wow...shoot. I actually need two. 290 00:10:15,113 --> 00:10:16,245 - Oh, you know what? 291 00:10:16,288 --> 00:10:18,856 I think I saw another one back there. 292 00:10:18,900 --> 00:10:20,945 - Say one too many things about tahini, 293 00:10:20,989 --> 00:10:23,513 and you're just thrown back here like you're nothing. 294 00:10:23,556 --> 00:10:25,210 This wouldn't be happening if the customers 295 00:10:25,254 --> 00:10:27,125 could see my whole face, you know? 296 00:10:27,169 --> 00:10:28,953 The top half raises questions, 297 00:10:28,997 --> 00:10:30,694 but the bottom half answers them all. 298 00:10:30,738 --> 00:10:33,566 - Hey, don't get down on yourself. 299 00:10:33,610 --> 00:10:34,872 So we got put in the back. 300 00:10:34,916 --> 00:10:36,352 It doesn't mean we're worthless. 301 00:10:36,395 --> 00:10:37,745 - No, I know. You're right. I just-- 302 00:10:37,788 --> 00:10:39,703 - It just means we're back of house people. 303 00:10:39,747 --> 00:10:43,315 Strong, silent, shadow people. 304 00:10:43,359 --> 00:10:45,187 The rejects. The freaks. 305 00:10:45,230 --> 00:10:47,711 - Well, I wouldn't say freaks specifically-- 306 00:10:47,755 --> 00:10:49,713 - ♪ He's a super freak 307 00:10:49,757 --> 00:10:52,455 ♪ Super freak, he's super freaky ♪ 308 00:10:52,498 --> 00:10:53,935 - Thank you. 309 00:10:53,978 --> 00:10:56,938 - ♪ Do, do-do-do, do-do, do-do ♪ 310 00:10:56,981 --> 00:10:59,244 - Okay. Yeah. No, I know the song. 311 00:10:59,288 --> 00:11:02,160 - Hey, dude, I just got off a 45-minute phone call 312 00:11:02,204 --> 00:11:04,249 with Jeff and his jeweler, and they were really judgmental 313 00:11:04,293 --> 00:11:06,599 because I don't know the size of Doreen's ring finger. 314 00:11:06,643 --> 00:11:07,862 - I'm sorry. It's just for one day. 315 00:11:07,905 --> 00:11:09,167 Oh, and ring size is easy. 316 00:11:09,211 --> 00:11:10,734 You just take a ring they already have, 317 00:11:10,778 --> 00:11:12,127 and slip it on to a tapered candle-- 318 00:11:12,170 --> 00:11:13,476 - She's not real! 319 00:11:13,519 --> 00:11:15,130 Can't you just come clean and get him off my back? 320 00:11:15,173 --> 00:11:17,132 - I wish I could, but I think the mature, 321 00:11:17,175 --> 00:11:19,830 healthy thing for me to do... is to avoid him. 322 00:11:26,837 --> 00:11:28,752 - Hi. Can I help you with something? 323 00:11:28,796 --> 00:11:30,319 - Actually, yeah. 324 00:11:30,362 --> 00:11:32,669 I'm trying to choose between a ribeye and a sirloin steak. 325 00:11:32,713 --> 00:11:34,671 I'm having dinner with my tree guy. 326 00:11:34,715 --> 00:11:36,238 Any recommendations? 327 00:11:36,281 --> 00:11:38,414 - Well, you're gonna get a richer flavor 328 00:11:38,457 --> 00:11:39,807 from the marbling on the ribeye, 329 00:11:39,850 --> 00:11:41,765 so if it were me, I'd go with that. 330 00:11:41,809 --> 00:11:44,115 - Awesome. Thanks. - Yeah. Yeah. 331 00:11:44,159 --> 00:11:47,249 Hey, hey. Sorry. Really quick. 332 00:11:47,292 --> 00:11:50,426 Um, I wasn't too much just now, was I? 333 00:11:50,469 --> 00:11:52,602 You know, like, if you were writing a review, 334 00:11:52,645 --> 00:11:53,864 you would say that I-- 335 00:11:53,908 --> 00:11:56,562 I belong around, uh, people? 336 00:11:56,606 --> 00:11:58,390 - Uh, I--uh... 337 00:11:58,434 --> 00:12:01,002 I don't--I don't know. - Hey. No, no, no. 338 00:12:01,045 --> 00:12:02,786 Hey. No, it's okay. Don't be weird, okay? 339 00:12:02,830 --> 00:12:04,527 Just don't tell anybody about this, okay-- 340 00:12:04,570 --> 00:12:07,051 - Jonah, you're not supposed to be out here near the customers. 341 00:12:07,095 --> 00:12:08,792 - But I was good! I was so good 342 00:12:08,836 --> 00:12:10,446 until the last part. Tell her. 343 00:12:10,489 --> 00:12:12,491 - I'm so sorry about him. 344 00:12:12,535 --> 00:12:14,580 Sir, I'll make sure he doesn't get back out again. 345 00:12:14,624 --> 00:12:15,668 - No, Cheyenne-- - I just wanted 346 00:12:15,712 --> 00:12:16,844 to buy a ribeye. - Oh, come on! 347 00:12:16,887 --> 00:12:18,541 You didn't know what you wanted until me! 348 00:12:18,584 --> 00:12:20,630 You were lost! I'm fine-- 349 00:12:20,673 --> 00:12:22,327 - ♪ Eeny, meeny, miney, mo 350 00:12:22,371 --> 00:12:24,329 ♪ Which free hot dog gets to go ♪ 351 00:12:24,373 --> 00:12:25,809 - What are you doing? 352 00:12:25,853 --> 00:12:27,028 - Picking which one to give out next. 353 00:12:27,071 --> 00:12:28,159 You have to have a system. 354 00:12:28,203 --> 00:12:29,857 - Hey, I just checked the numbers. 355 00:12:29,900 --> 00:12:32,207 Your score went up. You're even beating Fenton. 356 00:12:32,250 --> 00:12:34,557 Keep it up! 357 00:12:34,600 --> 00:12:35,776 - We did it! - You hear that? 358 00:12:35,819 --> 00:12:37,168 - We freakin' did it. - It worked! 359 00:12:37,212 --> 00:12:38,779 - Sorry, Fenton, guess you're gonna have to stick 360 00:12:38,822 --> 00:12:40,041 to your other distinction-- 361 00:12:40,084 --> 00:12:41,869 most prostitutes killed in your parking lot. 362 00:12:41,912 --> 00:12:43,348 - Yeah, they can't fire us now. 363 00:12:43,392 --> 00:12:45,916 Dina, I got to admit, you were right. 364 00:12:51,922 --> 00:12:54,011 - I mean, he's the one buying steak from a Cloud 9, 365 00:12:54,055 --> 00:12:55,360 so he's the crazy one here. 366 00:12:55,404 --> 00:12:57,188 He's the one who should be in the back of... 367 00:12:57,232 --> 00:12:58,450 wherever he works. 368 00:12:58,494 --> 00:13:00,931 - Jonah, we're trying to work. 369 00:13:00,975 --> 00:13:02,672 Why don't you sneak back on the floor 370 00:13:02,715 --> 00:13:04,674 since you obviously think you're better than this? 371 00:13:04,717 --> 00:13:07,068 - No, no. I don't think I'm better than this, okay? 372 00:13:07,111 --> 00:13:08,547 I think we all are. 373 00:13:08,591 --> 00:13:10,201 You know, none of us are freaks, 374 00:13:10,245 --> 00:13:11,942 or--or shadow people-- 375 00:13:11,986 --> 00:13:15,206 Jesus, Dan! How long were you... 376 00:13:15,250 --> 00:13:17,556 My point is, our time 377 00:13:17,600 --> 00:13:19,515 and our skills shouldn't be wasted. 378 00:13:19,558 --> 00:13:20,908 In fact, let's get out of here. 379 00:13:20,951 --> 00:13:23,432 Let's go outside and enjoy the day. 380 00:13:23,475 --> 00:13:27,305 Let's value our own worth and take the day back! 381 00:13:27,349 --> 00:13:28,654 - You know what? You're right. 382 00:13:28,698 --> 00:13:31,309 I can do more than move boxes. - Yes, Justine! 383 00:13:31,353 --> 00:13:33,746 - I can be the lead singer of the coolest band there is, 384 00:13:33,790 --> 00:13:36,837 and I'm the only white one, and everyone else is Korean. 385 00:13:36,880 --> 00:13:39,013 - Yeah, so let's start with going outside, 386 00:13:39,056 --> 00:13:41,363 and then, we'll see where we land. 387 00:13:41,406 --> 00:13:43,147 - Okay. - Yeah. 388 00:13:43,191 --> 00:13:45,671 - You know, I bet they officially congratulate us. 389 00:13:45,715 --> 00:13:47,456 Maybe even something laminated. 390 00:13:47,499 --> 00:13:48,892 - Oh, that baby's going right on the wall 391 00:13:48,936 --> 00:13:50,894 next to asbestos warning, for sure. 392 00:13:50,938 --> 00:13:52,461 - Yeah. Whoops. 393 00:13:52,504 --> 00:13:55,072 There's a little spill. 394 00:13:55,116 --> 00:13:56,595 - Huh. 395 00:13:56,639 --> 00:13:57,901 What the hell did you do? 396 00:13:57,945 --> 00:13:59,555 - You said to shut down the bathrooms, 397 00:13:59,598 --> 00:14:01,470 so I clogged the toilets with a bunch of salami 398 00:14:01,513 --> 00:14:03,124 and shot glasses. - I meant, like, 399 00:14:03,167 --> 00:14:05,474 hang an "out of order" sign on the door! 400 00:14:05,517 --> 00:14:08,216 - Okay, yeah, well, I wish you would've just said that. 401 00:14:08,259 --> 00:14:09,652 - Oh, my God, is this pee-pee water? 402 00:14:09,695 --> 00:14:11,262 Am I gonna get hepatitis? 403 00:14:11,306 --> 00:14:13,830 - I knew this was gonna come back to pinch us in the butt. 404 00:14:13,874 --> 00:14:17,486 - Hold on. I think I can fix this. 405 00:14:17,529 --> 00:14:19,053 No. My bad. 406 00:14:19,096 --> 00:14:20,532 Made it worse. - Hey, guys. 407 00:14:20,576 --> 00:14:22,056 There's a bunch of water in the hallway. 408 00:14:22,099 --> 00:14:23,927 - Yeah, we're aware. - It's pee-pee water! 409 00:14:23,971 --> 00:14:25,668 You could get hep! - Oh, my God! 410 00:14:25,711 --> 00:14:27,496 - No one is going to get hepatitis. 411 00:14:27,539 --> 00:14:30,238 I am...almost sure of it. 412 00:14:30,281 --> 00:14:31,413 We got this. 413 00:14:31,456 --> 00:14:32,762 We'll shut down the water, 414 00:14:32,805 --> 00:14:34,503 and we just have to keep Jeff from seeing this, 415 00:14:34,546 --> 00:14:36,157 so someone needs to distract him. 416 00:14:36,200 --> 00:14:37,854 - Oh, I think Mateo's the right man for the job. 417 00:14:37,898 --> 00:14:39,551 - No. My journey-- 418 00:14:39,595 --> 00:14:41,249 - Mateo it is. Now, everybody go! 419 00:14:43,251 --> 00:14:45,514 - Wait, let me just try one more thing. 420 00:14:45,557 --> 00:14:47,516 - Do not flush that toilet again. 421 00:14:47,559 --> 00:14:48,647 - Ah... 422 00:14:54,175 --> 00:14:59,049 ♪ 423 00:14:59,093 --> 00:15:01,617 Oh, if we could just find an opening, 424 00:15:01,660 --> 00:15:03,749 I'm pretty sure I could just suck out the clog. 425 00:15:06,361 --> 00:15:09,059 - "Super absorbent"? Yeah, right! 426 00:15:09,103 --> 00:15:11,496 Okay, listen, we're gonna need the big beach towels. 427 00:15:11,540 --> 00:15:12,541 - They're seasonal. 428 00:15:12,584 --> 00:15:14,064 We don't get them till next month. 429 00:15:14,108 --> 00:15:17,633 - We can't let more water get out on the floor. 430 00:15:17,676 --> 00:15:19,852 Move! - Ugh! Ew! Ew! Ew! 431 00:15:19,896 --> 00:15:21,811 Ew! Ew! Ew! Ew! Ew! 432 00:15:23,421 --> 00:15:25,815 Glenn, don't get it in your mouth! 433 00:15:25,858 --> 00:15:28,252 - Is it working? - No, it's not working! 434 00:15:33,910 --> 00:15:36,173 - Hey, Jeff. 435 00:15:36,217 --> 00:15:39,220 I just realized we need to catch up. 436 00:15:39,263 --> 00:15:41,787 So how are you? How are things? 437 00:15:41,831 --> 00:15:44,268 How are the Subarus? - Good. 438 00:15:44,312 --> 00:15:46,618 Really good. Everything's good. 439 00:15:46,662 --> 00:15:48,620 I started a gratitude journal. 440 00:15:48,664 --> 00:15:51,362 Oh, well, and, of course, there's the new guy. 441 00:15:51,406 --> 00:15:53,451 - Oh...new guy. 442 00:15:53,495 --> 00:15:55,758 Huh, look at you. 443 00:15:55,801 --> 00:15:57,368 New guy. 444 00:15:57,412 --> 00:16:00,545 Let's talk more about that. 445 00:16:00,589 --> 00:16:02,112 - Well, his name is Trevor, 446 00:16:02,156 --> 00:16:05,028 and believe me, he lives up to it. 447 00:16:05,072 --> 00:16:07,204 And let's just say, 448 00:16:07,248 --> 00:16:10,033 he likey the Jeff. Check it out. 449 00:16:10,077 --> 00:16:11,817 - Oh, there he is. 450 00:16:11,861 --> 00:16:14,342 Just in a towel. 451 00:16:14,385 --> 00:16:16,735 You should buy him some clothes if you like him so much. 452 00:16:21,566 --> 00:16:23,003 No, I see it. Yeah. 453 00:16:23,046 --> 00:16:24,395 - Attention, shoppers, 454 00:16:24,439 --> 00:16:26,745 we're aware of the water on the floor, 455 00:16:26,789 --> 00:16:28,704 and it's being taken care of. 456 00:16:28,747 --> 00:16:30,271 We apologize for any inconvenience, 457 00:16:30,314 --> 00:16:33,535 and would like to offer you a free hot dog... 458 00:16:33,578 --> 00:16:35,798 not from the café, 459 00:16:35,841 --> 00:16:37,713 but a pack from grocery. 460 00:16:37,756 --> 00:16:39,062 They are technically cooked, 461 00:16:39,106 --> 00:16:41,456 so you can just eat them right out of the bag. 462 00:16:41,499 --> 00:16:43,719 - No, no. You're right. I mean, why not? 463 00:16:43,762 --> 00:16:45,068 You know, a year from now, 464 00:16:45,112 --> 00:16:46,548 we're all gonna be on a cruise together. 465 00:16:46,591 --> 00:16:47,853 We have to. 466 00:16:47,897 --> 00:16:49,551 - Puerto Vallarta, baby. - Alaska. 467 00:16:49,594 --> 00:16:52,336 Aurora borealis. The colors just dance. 468 00:16:52,380 --> 00:16:54,730 It's like the sky's painting you a poem. 469 00:16:54,773 --> 00:16:57,037 - Earl, that's beautiful. 470 00:16:57,080 --> 00:16:59,778 See? We're good out here, guys. 471 00:16:59,822 --> 00:17:02,085 - Has anyone tried the orange flavor? 472 00:17:02,129 --> 00:17:04,044 It's like nothing I could've imagined. 473 00:17:04,087 --> 00:17:05,958 - Ah, this is great. 474 00:17:06,002 --> 00:17:07,090 I mean, why waste our day in there 475 00:17:07,134 --> 00:17:09,005 when we're not even needed? 476 00:17:09,049 --> 00:17:10,485 - ♪ Over and over 477 00:17:10,528 --> 00:17:14,228 ♪ And over again, my friend 478 00:17:14,271 --> 00:17:17,057 ♪ Ah, you don't believe 479 00:17:17,100 --> 00:17:19,102 ♪ We're on the eve of 480 00:17:19,146 --> 00:17:20,973 - Well, Trevor is like-- 481 00:17:21,017 --> 00:17:23,585 hmm, how can I put this so you'll understand? 482 00:17:23,628 --> 00:17:26,892 It's like if you took all the best traits of the Avengers 483 00:17:26,936 --> 00:17:28,546 and put them into one person. 484 00:17:28,590 --> 00:17:29,939 - I actually don't understand that 485 00:17:29,982 --> 00:17:32,333 because I don't watch nerd movies, but congrats. 486 00:17:32,376 --> 00:17:34,248 - Yeah, I guess I'm just 487 00:17:34,291 --> 00:17:35,901 the happiest I've ever been. 488 00:17:35,945 --> 00:17:38,339 I mean, and I wish that for you, you know I do. 489 00:17:38,382 --> 00:17:39,992 Maybe you can get there one day. 490 00:17:40,036 --> 00:17:41,690 - I'm already there, okay? 491 00:17:41,733 --> 00:17:43,387 You don't have to wish me anything 492 00:17:43,431 --> 00:17:45,607 because I'm the one proposing, not Garrett. 493 00:17:45,650 --> 00:17:48,131 Eric and I are happier than you and Trevor. 494 00:17:48,175 --> 00:17:50,002 I'm ahead. You're behind. 495 00:17:50,046 --> 00:17:51,743 - You're the one proposing? 496 00:17:51,787 --> 00:17:54,659 - Yeah, so we beat you and Trevor-- 497 00:17:54,703 --> 00:17:56,444 - There is no me and Trevor, okay? 498 00:17:56,487 --> 00:17:57,793 I went out with him once, 499 00:17:57,836 --> 00:17:59,882 and he hasn't called me in like five weeks! 500 00:17:59,925 --> 00:18:01,884 - Oh, this makes sense now. - I just wanted everybody 501 00:18:01,927 --> 00:18:03,668 to think old Jeff has still got it, you know? 502 00:18:03,712 --> 00:18:05,888 I mean, I-I cannot believe I did this. 503 00:18:05,931 --> 00:18:08,151 I am pathetic! 504 00:18:08,195 --> 00:18:09,935 Just pathetic... 505 00:18:11,372 --> 00:18:14,114 - Wait. Hey. No. 506 00:18:14,157 --> 00:18:15,985 You're not pathetic. 507 00:18:16,028 --> 00:18:18,901 Who covers two districts, huh? Not me. 508 00:18:18,944 --> 00:18:20,207 You have a lot to offer. 509 00:18:20,250 --> 00:18:22,905 - You think so? - Yeah. 510 00:18:22,948 --> 00:18:24,646 I know things didn't work out between us, 511 00:18:24,689 --> 00:18:26,778 but you were a really good boyfriend. 512 00:18:26,822 --> 00:18:28,040 And honestly, I don't know anyone 513 00:18:28,084 --> 00:18:31,000 who takes better care of their Subarus. 514 00:18:31,043 --> 00:18:33,394 - Thanks, Mateo. 515 00:18:33,437 --> 00:18:35,483 What is that? 516 00:18:35,526 --> 00:18:38,312 Is that water? - What? 517 00:18:38,355 --> 00:18:40,792 - Ugh! Is this working? 518 00:18:40,836 --> 00:18:44,013 - Of course not! Go faster! 519 00:18:44,056 --> 00:18:46,189 - What the [bleep]? 520 00:18:46,233 --> 00:18:47,799 Are you kidding me? 521 00:18:47,843 --> 00:18:51,586 I mean, what the is wrong with this store? 522 00:18:51,629 --> 00:18:54,719 - Oh, my God. What happened here? 523 00:18:54,763 --> 00:18:56,547 Jeff, did you do this? 524 00:19:03,598 --> 00:19:10,779 ♪ 525 00:19:11,519 --> 00:19:13,564 - The whole store was flooded? - Yeah. 526 00:19:13,608 --> 00:19:16,219 It was nuts, and, like, a ton of used needles 527 00:19:16,263 --> 00:19:18,221 washed out from under a shelf. 528 00:19:18,265 --> 00:19:20,354 Something's been going down in Housewares. 529 00:19:20,397 --> 00:19:22,704 - Okay, well, we're back and I'm ready, 530 00:19:22,747 --> 00:19:25,228 so what else needs to be done? Let's get this crew on it. 531 00:19:25,272 --> 00:19:27,143 - There's not really anything left to do. 532 00:19:27,187 --> 00:19:28,623 Most of it's already been done. 533 00:19:28,666 --> 00:19:31,060 I mean, I was calling you guys for a while. 534 00:19:31,103 --> 00:19:33,497 Where were you? - Uh, well, we... 535 00:19:33,541 --> 00:19:35,020 we were on a break 536 00:19:35,064 --> 00:19:37,588 because we deserved one today. 537 00:19:37,632 --> 00:19:39,242 - Jonah made us go outside and relax. 538 00:19:39,286 --> 00:19:40,983 We didn't wanna do it. - You came alive out there, 539 00:19:41,026 --> 00:19:42,550 Justine. Don't lie. 540 00:19:42,593 --> 00:19:44,291 - Well, did you at least finish the special assignment? 541 00:19:44,334 --> 00:19:46,031 - That was just a bunch of busy work. 542 00:19:46,075 --> 00:19:48,730 - Yeah, but if you didn't move those boxes onto the shelves, 543 00:19:48,773 --> 00:19:51,080 then they were probably damaged in the flood. 544 00:19:51,123 --> 00:19:53,517 And that was, like, all new Zephra products, 545 00:19:53,561 --> 00:19:56,390 so that's, like, really bad. - Damn it, Jonah! 546 00:19:56,433 --> 00:19:57,913 I knew we should've finished the work, 547 00:19:57,956 --> 00:20:00,045 but you led us astray with your exotic flavored waters. 548 00:20:00,089 --> 00:20:01,264 - I just wanted you to understand 549 00:20:01,308 --> 00:20:03,353 that we are all better-- - That's the thing. 550 00:20:03,397 --> 00:20:05,225 I'm not better than the work. 551 00:20:05,268 --> 00:20:07,575 I'm a shadow person. And I like it! 552 00:20:09,446 --> 00:20:12,232 - Okay, yeah. No, yeah, I get it, so... 553 00:20:12,275 --> 00:20:14,843 so yeah, we'll get back there and assess the-- 554 00:20:14,886 --> 00:20:17,149 - No. You know what? 555 00:20:17,193 --> 00:20:19,674 You're not wanted in the back. 556 00:20:25,027 --> 00:20:27,856 - Oh, my God, did you see me almost follow her? 557 00:20:27,899 --> 00:20:30,467 Like, I literally took a step. 558 00:20:30,511 --> 00:20:32,513 - So the store will be closed for a few days 559 00:20:32,556 --> 00:20:34,471 to repair all the water damage. 560 00:20:34,515 --> 00:20:36,038 That's not good for quarterly numbers! 561 00:20:36,081 --> 00:20:38,301 Not to mention all the customer complaints we're getting 562 00:20:38,345 --> 00:20:40,651 about being splashed with "pee-pee water." 563 00:20:40,695 --> 00:20:43,175 And most are negative! Some people were into it. 564 00:20:43,219 --> 00:20:44,655 - Mm. What a mess, huh? 565 00:20:44,699 --> 00:20:46,396 We don't even really know what happened, 566 00:20:46,440 --> 00:20:48,746 but it did start in the customer bathroom, 567 00:20:48,790 --> 00:20:51,880 so talk to them about their diet, I guess? 568 00:20:51,923 --> 00:20:54,665 - So I should tell corporate that their plumbing got wrecked 569 00:20:54,709 --> 00:20:57,320 because a customer ate and pooped out a whole salami 570 00:20:57,364 --> 00:20:59,279 and a complete set of shot glasses? 571 00:20:59,322 --> 00:21:01,150 - Hey, things can come out of your butt 572 00:21:01,193 --> 00:21:03,283 that didn't start in your mouth. 573 00:21:03,326 --> 00:21:05,763 - Glenn, you backing this up? 574 00:21:07,504 --> 00:21:10,202 - Mm-hmm. That's what I always say. 575 00:21:10,246 --> 00:21:12,944 - Fine. Okay. 576 00:21:12,988 --> 00:21:14,598 This store... 577 00:21:14,642 --> 00:21:16,774 My boyfriend, Trevor, is not gonna believe the day I've had. 578 00:21:19,777 --> 00:21:22,693 - Fake boyfriend? - Oh, 100%. 579 00:21:22,737 --> 00:21:24,304 Yeah.