1 00:00:03,960 --> 00:00:06,140 - Produce shipment coming in at 10:00. 2 00:00:06,180 --> 00:00:08,660 And also, we have a new district manager, 3 00:00:08,704 --> 00:00:11,794 who is here and excited to meet all of you. 4 00:00:11,837 --> 00:00:13,357 - He's not new. It's Jeff. 5 00:00:13,404 --> 00:00:15,064 - Oh, come on. 6 00:00:15,102 --> 00:00:16,322 I had "Eye of the Tiger" queued up. 7 00:00:16,364 --> 00:00:17,544 I was gonna do a whole thing. 8 00:00:17,582 --> 00:00:19,112 - You mean, run in while "Eye of the Tiger" 9 00:00:19,149 --> 00:00:21,059 was playing? - Guess you'll never know. 10 00:00:21,108 --> 00:00:23,328 Anyway, hey, team. Good to be back! 11 00:00:23,371 --> 00:00:25,811 - Wow, so congrats on your promotion. 12 00:00:25,851 --> 00:00:28,071 Or...getting your job back. 13 00:00:28,115 --> 00:00:30,065 Either way, you look... 14 00:00:30,117 --> 00:00:31,767 welcome back. - Thank you. 15 00:00:31,814 --> 00:00:34,084 Yeah, I guess Zephra wanted someone with experience. 16 00:00:34,121 --> 00:00:35,951 They also wanted someone who could handle, 17 00:00:35,992 --> 00:00:39,082 oh, I don't know, two districts. 18 00:00:39,126 --> 00:00:40,646 Now, while I'm here, I wanna make sure 19 00:00:40,692 --> 00:00:42,172 we're pushing our shoppers to fill out 20 00:00:42,216 --> 00:00:44,036 their customer satisfaction surveys. 21 00:00:44,087 --> 00:00:45,737 - Sorry, what surveys? 22 00:00:45,784 --> 00:00:48,924 - The...link at the bottom of every receipt? 23 00:00:48,961 --> 00:00:50,311 - Huh. Is that new? 24 00:00:50,354 --> 00:00:52,274 - No. Been there for years. 25 00:00:52,313 --> 00:00:53,663 - Nobody bothers with the surveys. 26 00:00:53,705 --> 00:00:55,835 People only use receipts to spit out gum 27 00:00:55,881 --> 00:00:57,011 and for murder alibis. 28 00:00:57,057 --> 00:00:58,277 - Okay, well, Zephra's looking 29 00:00:58,319 --> 00:00:59,839 at the scores and the comments, 30 00:00:59,885 --> 00:01:02,705 so it's important that you get positive feedback. 31 00:01:02,758 --> 00:01:04,018 Especially this store. 32 00:01:04,064 --> 00:01:05,414 - What's that supposed to mean? 33 00:01:05,456 --> 00:01:06,496 - There's been some chatter 34 00:01:06,544 --> 00:01:09,204 that 1217 is a "problem child" store. 35 00:01:09,243 --> 00:01:10,723 - What? - I mean, 36 00:01:10,766 --> 00:01:12,376 you did damage the store's servers, 37 00:01:12,420 --> 00:01:14,030 there's the raccoon infestation, 38 00:01:14,074 --> 00:01:15,424 there's Carol's lawsuit, not to mention 39 00:01:15,466 --> 00:01:17,286 the multiple attempts at unionizing. 40 00:01:17,338 --> 00:01:18,728 - Well, yeah, of course it's gonna sound bad 41 00:01:18,774 --> 00:01:20,654 when you just rattle them off in a row like that. 42 00:01:20,689 --> 00:01:22,689 But if you interspersed them with good things we've done 43 00:01:22,734 --> 00:01:24,304 or just, you know, random trivia-- 44 00:01:24,345 --> 00:01:26,385 - How do we get positive feedback? 45 00:01:26,434 --> 00:01:28,224 Because after church and the bus, 46 00:01:28,262 --> 00:01:29,652 this is the place I get yelled at the most. 47 00:01:29,698 --> 00:01:31,658 - The key is a personal connection. 48 00:01:31,700 --> 00:01:33,920 Customers eat that up, especially moms. 49 00:01:33,963 --> 00:01:35,623 You guys get a mom, you send her my way. 50 00:01:35,660 --> 00:01:38,620 I'm gonna get you that positive feedback, guaranteed. 51 00:01:38,663 --> 00:01:40,543 - Ew. You're gonna sleep with all the moms 52 00:01:40,578 --> 00:01:42,278 to get a good survey? - No! What? 53 00:01:42,319 --> 00:01:44,579 - Jonah, please. Let's keep it clean. 54 00:01:44,626 --> 00:01:46,446 - Glenn, we actually legally can't tell Jonah 55 00:01:46,497 --> 00:01:48,797 who not to sleep with, so if you're gonna have sex 56 00:01:48,847 --> 00:01:50,327 with the moms, just do it on your break. 57 00:01:50,371 --> 00:01:51,501 - I'm not... 58 00:01:52,677 --> 00:01:54,027 F-fine. 59 00:01:57,073 --> 00:02:00,343 ♪ 60 00:02:00,381 --> 00:02:02,171 - Dang, you guys are probably thinking, 61 00:02:02,209 --> 00:02:04,519 "Oh, man, if Zephra thinks the store's a problem, 62 00:02:04,559 --> 00:02:06,209 "then they're gonna think we're a problem. 63 00:02:06,256 --> 00:02:07,646 "Then they're gonna fire us, 64 00:02:07,692 --> 00:02:09,962 and then, we're never gonna work in retail again." 65 00:02:09,999 --> 00:02:11,569 - - Oh, my bad. 66 00:02:11,609 --> 00:02:12,779 Were you not thinking that? 67 00:02:12,828 --> 00:02:14,738 - Oh, my God. She's right. 68 00:02:14,786 --> 00:02:17,396 Zephra just fired Gil Richelieu from Kirkwood. 69 00:02:17,441 --> 00:02:19,491 He was manager there for 15 years, 70 00:02:19,530 --> 00:02:21,920 and then, one bad safety report, and he's out. 71 00:02:21,967 --> 00:02:24,267 He gives massages at the airport now. 72 00:02:24,318 --> 00:02:25,838 - Ew. Which terminal? 73 00:02:25,884 --> 00:02:27,764 - Two. 74 00:02:27,799 --> 00:02:31,369 - There is no way in hell I am working at Terminal Two, 75 00:02:31,412 --> 00:02:33,982 so we need to push these surveys hard. 76 00:02:34,023 --> 00:02:36,503 Not one customer leaves without taking one. 77 00:02:36,547 --> 00:02:37,807 - They'll die before I let them leave, 78 00:02:37,853 --> 00:02:39,123 unless they really need to go, 79 00:02:39,159 --> 00:02:41,069 in which case, I'll completely understand! 80 00:02:41,117 --> 00:02:43,727 - Cheyenne, you can monitor the surveys on the app. 81 00:02:43,772 --> 00:02:45,902 If one of our people gets even one bad review, 82 00:02:45,948 --> 00:02:48,558 I want you to pull them off the floor as fast as you can. 83 00:02:48,603 --> 00:02:50,613 - And shave them? - What? 84 00:02:50,648 --> 00:02:52,688 - Like shave their head to shave them 85 00:02:52,737 --> 00:02:55,037 so they know they did something bad? 86 00:02:55,087 --> 00:02:57,867 - No, just reassign them to the back. 87 00:02:57,916 --> 00:03:00,566 - Oh, okay. Yeah, sorry. It just wasn't clear. 88 00:03:02,486 --> 00:03:04,786 - So you just go on your phone. 89 00:03:04,836 --> 00:03:06,796 - Uh, this survey's not on my phone. 90 00:03:06,838 --> 00:03:09,838 - Just open an internet browser. 91 00:03:09,885 --> 00:03:11,575 - No. 92 00:03:11,626 --> 00:03:13,106 - Okay, I guess I can. 93 00:03:13,149 --> 00:03:15,629 Um, what's your passcode? 94 00:03:15,673 --> 00:03:18,373 - Oh, it's my grandson's birthday. 95 00:03:18,415 --> 00:03:20,105 - Okay, so... 96 00:03:20,156 --> 00:03:22,506 October, or... 97 00:03:22,550 --> 00:03:24,470 - Excuse me, ma'am. 98 00:03:24,508 --> 00:03:25,988 We're doing a customer survey. 99 00:03:26,031 --> 00:03:28,301 Do you have time to tell us-- - Time? 100 00:03:28,338 --> 00:03:30,298 I work two jobs and have three little ones at home. 101 00:03:30,340 --> 00:03:31,600 Do you think I have time? 102 00:03:31,646 --> 00:03:33,426 - Uh, no. 103 00:03:33,474 --> 00:03:35,174 - I do the shopping and the cleaning 104 00:03:35,215 --> 00:03:36,385 and make dinner. 105 00:03:36,433 --> 00:03:39,523 Tell me, do I have time to take a survey? 106 00:03:39,567 --> 00:03:41,567 - No! You're so busy. 107 00:03:41,612 --> 00:03:43,182 - And do you think Richard notices? 108 00:03:43,223 --> 00:03:44,883 - No, he doesn't! 109 00:03:44,920 --> 00:03:47,530 - Oh, you're getting a call. 110 00:03:47,575 --> 00:03:49,445 - Oh, you can just answer it. 111 00:03:49,490 --> 00:03:52,280 - Okay... 112 00:03:52,319 --> 00:03:54,839 Hello? 113 00:03:54,886 --> 00:03:56,236 It's your dentist's office. 114 00:03:56,279 --> 00:03:57,719 They wanna confirm for tomorrow. 115 00:03:57,759 --> 00:03:59,849 - Oh, tomorrow is no good. 116 00:03:59,891 --> 00:04:03,241 - Okay. Um, he'd like to reschedule. 117 00:04:05,332 --> 00:04:07,292 - Yeah, well, I'll send you some recipes. 118 00:04:07,334 --> 00:04:09,344 Your grandma is gonna be changing her tune 119 00:04:09,379 --> 00:04:10,729 about tahini in no time. 120 00:04:10,772 --> 00:04:12,302 Oh, and if you don't mind, 121 00:04:12,339 --> 00:04:14,339 fill out this survey at the bottom of the receipt 122 00:04:14,384 --> 00:04:16,474 and let Cloud 9 know about your experience. 123 00:04:16,517 --> 00:04:18,207 Buh-bye. 124 00:04:18,258 --> 00:04:21,298 Uh-oh! Two packs of Nutter Butters? 125 00:04:21,348 --> 00:04:24,698 Someone's got a case of the nom-nom-noms. 126 00:04:24,742 --> 00:04:27,092 - So again, it's out of five stars, 127 00:04:27,136 --> 00:04:29,306 five meaning I helped you a lot today. 128 00:04:29,356 --> 00:04:32,616 Are you sure you wanna go with two? 129 00:04:32,663 --> 00:04:34,323 - Let's go with one. 130 00:04:37,015 --> 00:04:38,755 - So we haven't set a specific timeline 131 00:04:38,800 --> 00:04:39,980 on getting engaged, 132 00:04:40,018 --> 00:04:41,318 but it's probably gonna happen pretty soon. 133 00:04:41,368 --> 00:04:43,328 - I feel like you only asked me how I'm doing 134 00:04:43,370 --> 00:04:45,240 so you can talk about your thing, but cool. 135 00:04:45,285 --> 00:04:47,365 - I just always pictured us walking by a street performer, 136 00:04:47,417 --> 00:04:49,807 and they'd stop us and say, "You guys are the most 137 00:04:49,854 --> 00:04:51,034 "beautiful couple I've ever seen. 138 00:04:51,073 --> 00:04:52,553 Can I play for you?" 139 00:04:52,596 --> 00:04:55,116 And we'd be like, "Oh, my God. Are you Michael Bublé?" 140 00:04:55,164 --> 00:04:57,604 And then, he'd play while I got down on one knee 141 00:04:57,645 --> 00:04:58,555 and-- 142 00:04:58,602 --> 00:04:59,782 But you know, with COVID... 143 00:04:59,821 --> 00:05:01,211 - Yeah, I bet Bublé is bummed 144 00:05:01,257 --> 00:05:02,557 he can't be a part of that. 145 00:05:02,606 --> 00:05:03,996 - Well, still, it's gonna be, like, 146 00:05:04,042 --> 00:05:06,042 the best proposal ever, so-- - Proposal? 147 00:05:06,088 --> 00:05:07,958 Someone getting married? 148 00:05:08,003 --> 00:05:10,403 - Uh, yeah... 149 00:05:10,440 --> 00:05:12,960 Uh, Garrett's proposing. 150 00:05:13,008 --> 00:05:15,618 To his girlfriend. Doreen. - What? 151 00:05:15,663 --> 00:05:17,843 Garrett, why didn't you call me, man? 152 00:05:17,882 --> 00:05:19,362 - Yeah, sorry. 153 00:05:19,406 --> 00:05:22,096 Probably 'cause I've never called you before. 154 00:05:22,147 --> 00:05:23,707 - Yeah, I know. What's up with that? 155 00:05:23,758 --> 00:05:25,628 Anyway, congrats! 156 00:05:25,673 --> 00:05:27,463 I have a jeweler you should definitely talk to. 157 00:05:27,501 --> 00:05:29,201 He hit me with his car, so he owes me a favor. 158 00:05:29,241 --> 00:05:30,681 Let me get you his business card. 159 00:05:30,721 --> 00:05:32,511 It's in my attaché. 160 00:05:32,549 --> 00:05:34,379 - Hmm. 161 00:05:34,421 --> 00:05:36,381 - Dude, what was that? - Sorry. 162 00:05:36,423 --> 00:05:37,953 But don't you remember when he found out 163 00:05:37,989 --> 00:05:39,029 Eric and I were just dating? 164 00:05:39,077 --> 00:05:40,777 He flipped out! 165 00:05:40,818 --> 00:05:43,078 Also, I'm on a journey of growth and maturity, 166 00:05:43,125 --> 00:05:44,685 and I don't need to flaunt my relationship 167 00:05:44,735 --> 00:05:45,905 in my ex's face. - Yeah. 168 00:05:45,954 --> 00:05:48,574 - Plus, in my mind, Doreen is super hot. 169 00:05:48,609 --> 00:05:50,129 You should see what I'm picturing. 170 00:05:50,175 --> 00:05:53,175 It's almost like, "Is she too hot for Garrett?" 171 00:05:53,222 --> 00:05:55,402 - So we've gotten some customer reviews in, 172 00:05:55,442 --> 00:05:56,572 and I just have to say, 173 00:05:56,617 --> 00:05:59,357 everyone is doing an amazing job. 174 00:05:59,402 --> 00:06:01,362 But also, some of you are not, 175 00:06:01,404 --> 00:06:03,414 so I'll be pulling some of you off the floor 176 00:06:03,450 --> 00:06:05,450 and putting you on a special assignment. 177 00:06:05,495 --> 00:06:08,455 Like, just away from human interaction. 178 00:06:08,498 --> 00:06:10,498 Uh, but again, amazing job, everyone. 179 00:06:10,544 --> 00:06:12,114 - Hootie-hoo! 180 00:06:12,154 --> 00:06:14,724 - So the people I'll be pulling will be Justine, 181 00:06:14,765 --> 00:06:17,545 Dan, Sandra, 182 00:06:17,594 --> 00:06:19,864 uh, Taylor, Earl, 183 00:06:19,901 --> 00:06:22,861 and Jonah. 184 00:06:22,904 --> 00:06:24,654 - And Jonah, what? 185 00:06:24,688 --> 00:06:26,998 You started a new sentence with, "And Jonah..." 186 00:06:27,038 --> 00:06:28,388 - Oh. Oh, no. Sorry. 187 00:06:28,431 --> 00:06:30,481 I was just finishing my list of the bad people. 188 00:06:30,520 --> 00:06:31,780 - No. What? No, that's--no. 189 00:06:31,826 --> 00:06:33,476 Check the list again. 190 00:06:33,523 --> 00:06:35,923 - Well, she made the list, so she probably knows who's on it. 191 00:06:35,960 --> 00:06:38,180 - Yeah, Jonah. She's not gonna check it twice. 192 00:06:38,223 --> 00:06:42,453 She's not Santa Claus. 193 00:06:42,489 --> 00:06:43,879 - Yeah, it's no big deal. 194 00:06:43,925 --> 00:06:46,965 Some people just thought that you talked too much. 195 00:06:47,015 --> 00:06:48,665 Like, way too much, actually. 196 00:06:48,712 --> 00:06:51,282 One lady said that you accused her of having 197 00:06:51,323 --> 00:06:53,113 "nom-nom-noms." - Oof! 198 00:06:53,151 --> 00:06:55,331 They don't like it when you comment on what they eat, bro. 199 00:06:55,371 --> 00:06:57,461 - I was being friendly. This is ridiculous. 200 00:06:57,504 --> 00:07:00,164 I don't belong with this group. I have people skills. 201 00:07:00,202 --> 00:07:03,212 Not saying you guys don't, but... 202 00:07:03,248 --> 00:07:04,638 kinda. 203 00:07:04,685 --> 00:07:07,295 - How are we still only averaging two stars? 204 00:07:07,339 --> 00:07:09,949 We've only got one five-star review. 205 00:07:09,994 --> 00:07:12,084 "The store was completely out of baby wipes, 206 00:07:12,127 --> 00:07:15,347 but an employee ran to the back and found the last box for me." 207 00:07:15,391 --> 00:07:17,921 - Elias. He's always hoarding wipes in the back for himself. 208 00:07:17,959 --> 00:07:19,869 I've begged his wife to get a bidet. 209 00:07:19,917 --> 00:07:21,217 - But don't you think it's weird 210 00:07:21,266 --> 00:07:23,226 that he got five stars for that? 211 00:07:23,268 --> 00:07:24,618 - I guess it kind of makes sense. 212 00:07:24,661 --> 00:07:26,101 I mean, the customer had an issue, 213 00:07:26,141 --> 00:07:27,971 and the employee went above and beyond to solve it. 214 00:07:28,012 --> 00:07:29,582 I think that makes more of an impression 215 00:07:29,623 --> 00:07:30,933 than when everything's just fine. 216 00:07:30,972 --> 00:07:32,632 - Huh. 217 00:07:32,669 --> 00:07:34,759 - We need to start making problems for our customers. 218 00:07:34,802 --> 00:07:36,112 - What? 219 00:07:36,151 --> 00:07:37,981 - We cause the problems so that we can swoop in, 220 00:07:38,022 --> 00:07:40,552 solve them, and get a higher score. 221 00:07:40,590 --> 00:07:42,940 - 'Cause problems for our customers? 222 00:07:42,984 --> 00:07:45,514 Come on. Isn't that how Stalin got his start? 223 00:07:45,552 --> 00:07:47,952 - Yeah, you're right. We should probably just, 224 00:07:47,989 --> 00:07:51,559 take the L, let Jeff fire us in disgrace, 225 00:07:51,601 --> 00:07:54,651 see if Hudson News has any openings. 226 00:07:54,691 --> 00:07:57,871 - All right. Let's do it. 227 00:07:57,912 --> 00:08:00,442 I guess. I think. 228 00:08:00,480 --> 00:08:03,000 - So you see all these boxes here? 229 00:08:03,047 --> 00:08:05,697 We need you to move them over there. 230 00:08:05,746 --> 00:08:07,966 - Oh, man. I hope we can get this done in time. 231 00:08:08,009 --> 00:08:10,489 - In time for what? This is just busy work. 232 00:08:10,533 --> 00:08:12,063 - It's not busy work. 233 00:08:12,100 --> 00:08:14,930 It's work that this group of people will excel at doing. 234 00:08:14,972 --> 00:08:16,452 All right. So good luck! 235 00:08:16,496 --> 00:08:18,666 Don't talk to anyone. Good luck! 236 00:08:22,284 --> 00:08:24,424 - Wait, so what kind of problems are we supposed 237 00:08:24,460 --> 00:08:26,160 to be making for the customers? 238 00:08:26,201 --> 00:08:27,681 Like, "you guys are out of cheese" problems, 239 00:08:27,724 --> 00:08:30,554 or, "oh, my God, my baby was stolen" problems? 240 00:08:30,597 --> 00:08:32,687 - So we're supposed to stash a bunch of stolen babies 241 00:08:32,729 --> 00:08:34,339 in the back? Gross. 242 00:08:34,383 --> 00:08:36,083 Well, actually, I don't think it's that gross. 243 00:08:36,124 --> 00:08:37,914 Wait, do I want kids? 244 00:08:37,952 --> 00:08:39,432 - Isn't this a lot of work 245 00:08:39,475 --> 00:08:41,555 for just a couple extra stars on a survey? 246 00:08:41,608 --> 00:08:43,568 - If we don't get our score up, Glenn and I could be fired. 247 00:08:43,610 --> 00:08:45,610 And then do you know who's gonna be in charge of you guys? 248 00:08:45,655 --> 00:08:47,135 Who's gonna be around all the time? 249 00:08:47,178 --> 00:08:49,048 Jeff. - Yo, everyone, 250 00:08:49,093 --> 00:08:50,663 take this seriously 'cause I'm not pretending 251 00:08:50,704 --> 00:08:52,364 to have a fiancée for more than one day. 252 00:08:52,401 --> 00:08:53,971 - But messing up is against my nature. 253 00:08:54,011 --> 00:08:55,271 I wouldn't even know where to start. 254 00:08:55,317 --> 00:08:56,837 - Well, we got the baby thing. 255 00:08:56,884 --> 00:08:58,894 - Oh, God, I wish I'd said no to the baby thing earlier. 256 00:08:58,929 --> 00:09:00,709 Now, it's getting so much traction. 257 00:09:00,757 --> 00:09:02,277 - Okay, guys, it's simple. 258 00:09:02,324 --> 00:09:03,934 Hide popular items in the back. 259 00:09:03,978 --> 00:09:07,368 Then, when people ask for them, you can "find the last one." 260 00:09:07,416 --> 00:09:09,026 Take away the shopping baskets, 261 00:09:09,070 --> 00:09:11,380 but offer to carry their stuff for them. 262 00:09:11,420 --> 00:09:13,380 Let's also shut down the customer bathrooms. 263 00:09:13,422 --> 00:09:15,342 We'll let them use the employee bathroom, 264 00:09:15,380 --> 00:09:16,770 and they'll feel like kings. 265 00:09:16,817 --> 00:09:18,727 - Oh, I'll do it. Linchpin of the operation. 266 00:09:18,775 --> 00:09:21,035 In your face, Garrett! 267 00:09:22,953 --> 00:09:25,173 - Oh, man. Really? No pizza? 268 00:09:25,216 --> 00:09:26,646 - Yup, that's what we're saying. 269 00:09:26,696 --> 00:09:29,086 - - But can I offer you 270 00:09:29,133 --> 00:09:30,833 a free hot dog as an apology? 271 00:09:30,874 --> 00:09:33,314 - Yeah, thank you. I really appreciate that. 272 00:09:33,355 --> 00:09:35,045 - You do? - Yeah, thanks so much. 273 00:09:35,096 --> 00:09:37,446 - That's great, 'cause we really are out of pizza. 274 00:09:37,489 --> 00:09:39,099 There's no dough, there's no sauce. 275 00:09:39,143 --> 00:09:40,623 No Italians in sight. 276 00:09:40,667 --> 00:09:44,057 Hey, don't forget to put that on your customer survey! 277 00:09:44,105 --> 00:09:46,145 - Girl, it is your lucky day. I had to dig and dig 278 00:09:46,194 --> 00:09:48,114 through the back, but I found the last one for you. 279 00:09:48,152 --> 00:09:49,682 - Thanks. - 280 00:09:49,719 --> 00:09:51,499 ♪ 281 00:09:51,547 --> 00:09:53,637 - Oh, sorry. Bathroom's closed. 282 00:09:53,680 --> 00:09:55,770 But you're gonna love the employee bathroom. 283 00:09:55,812 --> 00:09:58,032 Come on. I'll show ya. I gotta dump one out too. 284 00:10:00,425 --> 00:10:02,505 - Oh, so I'm digging and digging, 285 00:10:02,558 --> 00:10:04,908 and then, all of a sudden, the whole shelf falls. 286 00:10:04,952 --> 00:10:07,262 And I'm like, "Not today, shelf." 287 00:10:07,302 --> 00:10:09,482 And I dive out of the way. 288 00:10:09,521 --> 00:10:11,651 Anyway, I got you the very last one. 289 00:10:11,698 --> 00:10:15,048 - Wow...shoot. I actually need two. 290 00:10:15,092 --> 00:10:16,222 - Oh, you know what? 291 00:10:16,267 --> 00:10:18,837 I think I saw another one back there. 292 00:10:18,879 --> 00:10:20,919 - Say one too many things about tahini, 293 00:10:20,968 --> 00:10:23,488 and you're just thrown back here like you're nothing. 294 00:10:23,535 --> 00:10:25,185 This wouldn't be happening if the customers 295 00:10:25,233 --> 00:10:27,103 could see my whole face, you know? 296 00:10:27,148 --> 00:10:28,928 The top half raises questions, 297 00:10:28,976 --> 00:10:30,666 but the bottom half answers them all. 298 00:10:30,717 --> 00:10:33,547 - Hey, don't get down on yourself. 299 00:10:33,589 --> 00:10:34,849 So we got put in the back. 300 00:10:34,895 --> 00:10:36,325 It doesn't mean we're worthless. 301 00:10:36,374 --> 00:10:37,724 - No, I know. You're right. I just-- 302 00:10:37,767 --> 00:10:39,677 - It just means we're back of house people. 303 00:10:39,726 --> 00:10:43,286 Strong, silent, shadow people. 304 00:10:43,338 --> 00:10:45,168 The rejects. The freaks. 305 00:10:45,209 --> 00:10:47,689 - Well, I wouldn't say freaks specifically-- 306 00:10:47,734 --> 00:10:49,694 - ♪ He's a super freak 307 00:10:49,736 --> 00:10:52,426 ♪ Super freak, he's super freaky ♪ 308 00:10:52,477 --> 00:10:53,907 - Thank you. 309 00:10:53,957 --> 00:10:56,917 - ♪ Do, do-do-do, do-do, do-do ♪ 310 00:10:56,960 --> 00:10:59,220 - Okay. Yeah. No, I know the song. 311 00:10:59,267 --> 00:11:02,137 - Hey, dude, I just got off a 45-minute phone call 312 00:11:02,183 --> 00:11:04,233 with Jeff and his jeweler, and they were really judgmental 313 00:11:04,272 --> 00:11:06,582 because I don't know the size of Doreen's ring finger. 314 00:11:06,622 --> 00:11:07,842 - I'm sorry. It's just for one day. 315 00:11:07,884 --> 00:11:09,154 Oh, and ring size is easy. 316 00:11:09,190 --> 00:11:10,710 You just take a ring they already have, 317 00:11:10,757 --> 00:11:12,107 and slip it on to a tapered candle-- 318 00:11:12,149 --> 00:11:13,459 - She's not real! 319 00:11:13,498 --> 00:11:15,108 Can't you just come clean and get him off my back? 320 00:11:15,152 --> 00:11:17,112 - I wish I could, but I think the mature, 321 00:11:17,154 --> 00:11:19,814 healthy thing for me to do... is to avoid him. 322 00:11:26,816 --> 00:11:28,726 - Hi. Can I help you with something? 323 00:11:28,775 --> 00:11:30,295 - Actually, yeah. 324 00:11:30,341 --> 00:11:32,651 I'm trying to choose between a ribeye and a sirloin steak. 325 00:11:32,692 --> 00:11:34,652 I'm having dinner with my tree guy. 326 00:11:34,694 --> 00:11:36,224 Any recommendations? 327 00:11:36,260 --> 00:11:38,390 - Well, you're gonna get a richer flavor 328 00:11:38,436 --> 00:11:39,786 from the marbling on the ribeye, 329 00:11:39,829 --> 00:11:41,739 so if it were me, I'd go with that. 330 00:11:41,788 --> 00:11:44,088 - Awesome. Thanks. - Yeah. Yeah. 331 00:11:44,138 --> 00:11:47,228 Hey, hey. Sorry. Really quick. 332 00:11:47,271 --> 00:11:50,411 Um, I wasn't too much just now, was I? 333 00:11:50,448 --> 00:11:52,578 You know, like, if you were writing a review, 334 00:11:52,624 --> 00:11:53,844 you would say that I-- 335 00:11:53,887 --> 00:11:56,537 I belong around, uh, people? 336 00:11:56,585 --> 00:11:58,365 - Uh, I--uh... 337 00:11:58,413 --> 00:12:00,983 I don't--I don't know. - Hey. No, no, no. 338 00:12:01,024 --> 00:12:02,774 Hey. No, it's okay. Don't be weird, okay? 339 00:12:02,809 --> 00:12:04,509 Just don't tell anybody about this, okay-- 340 00:12:04,549 --> 00:12:07,029 - Jonah, you're not supposed to be out here near the customers. 341 00:12:07,074 --> 00:12:08,774 - But I was good! I was so good 342 00:12:08,815 --> 00:12:10,425 until the last part. Tell her. 343 00:12:10,468 --> 00:12:12,468 - I'm so sorry about him. 344 00:12:12,514 --> 00:12:14,564 Sir, I'll make sure he doesn't get back out again. 345 00:12:14,603 --> 00:12:15,653 - No, Cheyenne-- - I just wanted 346 00:12:15,691 --> 00:12:16,821 to buy a ribeye. - Oh, come on! 347 00:12:16,866 --> 00:12:18,516 You didn't know what you wanted until me! 348 00:12:18,563 --> 00:12:20,613 You were lost! I'm fine-- 349 00:12:20,652 --> 00:12:22,312 - ♪ Eeny, meeny, miney, mo 350 00:12:22,350 --> 00:12:24,310 ♪ Which free hot dog gets to go ♪ 351 00:12:24,352 --> 00:12:25,792 - What are you doing? 352 00:12:25,832 --> 00:12:27,012 - Picking which one to give out next. 353 00:12:27,050 --> 00:12:28,140 You have to have a system. 354 00:12:28,182 --> 00:12:29,842 - Hey, I just checked the numbers. 355 00:12:29,879 --> 00:12:32,189 Your score went up. You're even beating Fenton. 356 00:12:32,229 --> 00:12:34,539 Keep it up! 357 00:12:34,579 --> 00:12:35,759 - We did it! - You hear that? 358 00:12:35,798 --> 00:12:37,148 - We freakin' did it. - It worked! 359 00:12:37,191 --> 00:12:38,761 - Sorry, Fenton, guess you're gonna have to stick 360 00:12:38,801 --> 00:12:40,021 to your other distinction-- 361 00:12:40,063 --> 00:12:41,853 most prostitutes killed in your parking lot. 362 00:12:41,891 --> 00:12:43,331 - Yeah, they can't fire us now. 363 00:12:43,371 --> 00:12:45,901 Dina, I got to admit, you were right. 364 00:12:51,901 --> 00:12:53,991 - I mean, he's the one buying steak from a Cloud 9, 365 00:12:54,034 --> 00:12:55,344 so he's the crazy one here. 366 00:12:55,383 --> 00:12:57,173 He's the one who should be in the back of... 367 00:12:57,211 --> 00:12:58,431 wherever he works. 368 00:12:58,473 --> 00:13:00,913 - Jonah, we're trying to work. 369 00:13:00,954 --> 00:13:02,654 Why don't you sneak back on the floor 370 00:13:02,694 --> 00:13:04,654 since you obviously think you're better than this? 371 00:13:04,696 --> 00:13:07,046 - No, no. I don't think I'm better than this, okay? 372 00:13:07,090 --> 00:13:08,530 I think we all are. 373 00:13:08,570 --> 00:13:10,180 You know, none of us are freaks, 374 00:13:10,224 --> 00:13:11,924 or--or shadow people-- 375 00:13:11,965 --> 00:13:15,185 Jesus, Dan! How long were you... 376 00:13:15,229 --> 00:13:17,539 My point is, our time 377 00:13:17,579 --> 00:13:19,489 and our skills shouldn't be wasted. 378 00:13:19,537 --> 00:13:20,887 In fact, let's get out of here. 379 00:13:20,930 --> 00:13:23,410 Let's go outside and enjoy the day. 380 00:13:23,454 --> 00:13:27,284 Let's value our own worth and take the day back! 381 00:13:27,328 --> 00:13:28,628 - You know what? You're right. 382 00:13:28,677 --> 00:13:31,287 I can do more than move boxes. - Yes, Justine! 383 00:13:31,332 --> 00:13:33,732 - I can be the lead singer of the coolest band there is, 384 00:13:33,769 --> 00:13:36,819 and I'm the only white one, and everyone else is Korean. 385 00:13:36,859 --> 00:13:38,989 - Yeah, so let's start with going outside, 386 00:13:39,035 --> 00:13:41,335 and then, we'll see where we land. 387 00:13:41,385 --> 00:13:43,125 - Okay. - Yeah. 388 00:13:43,170 --> 00:13:45,650 - You know, I bet they officially congratulate us. 389 00:13:45,694 --> 00:13:47,444 Maybe even something laminated. 390 00:13:47,478 --> 00:13:48,868 - Oh, that baby's going right on the wall 391 00:13:48,915 --> 00:13:50,865 next to asbestos warning, for sure. 392 00:13:50,917 --> 00:13:52,437 - Yeah. Whoops. 393 00:13:52,483 --> 00:13:55,053 There's a little spill. 394 00:13:55,095 --> 00:13:56,565 - Huh. 395 00:13:56,618 --> 00:13:57,878 What the hell did you do? 396 00:13:57,924 --> 00:13:59,534 - You said to shut down the bathrooms, 397 00:13:59,577 --> 00:14:01,447 so I clogged the toilets with a bunch of salami 398 00:14:01,492 --> 00:14:03,102 and shot glasses. - I meant, like, 399 00:14:03,146 --> 00:14:05,446 hang an "out of order" sign on the door! 400 00:14:05,496 --> 00:14:08,196 - Okay, yeah, well, I wish you would've just said that. 401 00:14:08,238 --> 00:14:09,628 - Oh, my God, is this pee-pee water? 402 00:14:09,674 --> 00:14:11,244 Am I gonna get hepatitis? 403 00:14:11,285 --> 00:14:13,805 - I knew this was gonna come back to pinch us in the butt. 404 00:14:13,853 --> 00:14:17,473 - Hold on. I think I can fix this. 405 00:14:17,508 --> 00:14:19,028 No. My bad. 406 00:14:19,075 --> 00:14:20,505 Made it worse. - Hey, guys. 407 00:14:20,555 --> 00:14:22,035 There's a bunch of water in the hallway. 408 00:14:22,078 --> 00:14:23,908 - Yeah, we're aware. - It's pee-pee water! 409 00:14:23,950 --> 00:14:25,650 You could get hep! - Oh, my God! 410 00:14:25,690 --> 00:14:27,480 - No one is going to get hepatitis. 411 00:14:27,518 --> 00:14:30,218 I am...almost sure of it. 412 00:14:30,260 --> 00:14:31,390 We got this. 413 00:14:31,435 --> 00:14:32,735 We'll shut down the water, 414 00:14:32,784 --> 00:14:34,484 and we just have to keep Jeff from seeing this, 415 00:14:34,525 --> 00:14:36,135 so someone needs to distract him. 416 00:14:36,179 --> 00:14:37,829 - Oh, I think Mateo's the right man for the job. 417 00:14:37,877 --> 00:14:39,527 - No. My journey-- 418 00:14:39,574 --> 00:14:41,234 - Mateo it is. Now, everybody go! 419 00:14:43,230 --> 00:14:45,490 - Wait, let me just try one more thing. 420 00:14:45,536 --> 00:14:47,496 - Do not flush that toilet again. 421 00:14:47,538 --> 00:14:48,628 - Ah... 422 00:14:54,154 --> 00:14:59,034 ♪ 423 00:14:59,072 --> 00:15:01,602 Oh, if we could just find an opening, 424 00:15:01,639 --> 00:15:03,729 I'm pretty sure I could just suck out the clog. 425 00:15:06,340 --> 00:15:09,040 - "Super absorbent"? Yeah, right! 426 00:15:09,082 --> 00:15:11,482 Okay, listen, we're gonna need the big beach towels. 427 00:15:11,519 --> 00:15:12,519 - They're seasonal. 428 00:15:12,563 --> 00:15:14,043 We don't get them till next month. 429 00:15:14,087 --> 00:15:17,607 - We can't let more water get out on the floor. 430 00:15:17,655 --> 00:15:19,825 Move! - Ugh! Ew! Ew! Ew! 431 00:15:19,875 --> 00:15:21,785 Ew! Ew! Ew! Ew! Ew! 432 00:15:23,400 --> 00:15:25,790 Glenn, don't get it in your mouth! 433 00:15:25,837 --> 00:15:28,227 - Is it working? - No, it's not working! 434 00:15:33,889 --> 00:15:36,149 - Hey, Jeff. 435 00:15:36,196 --> 00:15:39,196 I just realized we need to catch up. 436 00:15:39,242 --> 00:15:41,772 So how are you? How are things? 437 00:15:41,810 --> 00:15:44,250 How are the Subarus? - Good. 438 00:15:44,291 --> 00:15:46,601 Really good. Everything's good. 439 00:15:46,641 --> 00:15:48,601 I started a gratitude journal. 440 00:15:48,643 --> 00:15:51,343 Oh, well, and, of course, there's the new guy. 441 00:15:51,385 --> 00:15:53,425 - Oh...new guy. 442 00:15:53,474 --> 00:15:55,744 Huh, look at you. 443 00:15:55,780 --> 00:15:57,350 New guy. 444 00:15:57,391 --> 00:16:00,521 Let's talk more about that. 445 00:16:00,568 --> 00:16:02,088 - Well, his name is Trevor, 446 00:16:02,135 --> 00:16:05,005 and believe me, he lives up to it. 447 00:16:05,051 --> 00:16:07,181 And let's just say, 448 00:16:07,227 --> 00:16:10,007 he likey the Jeff. Check it out. 449 00:16:10,056 --> 00:16:11,796 - Oh, there he is. 450 00:16:11,840 --> 00:16:14,320 Just in a towel. 451 00:16:14,364 --> 00:16:16,714 You should buy him some clothes if you like him so much. 452 00:16:21,545 --> 00:16:22,975 No, I see it. Yeah. 453 00:16:23,025 --> 00:16:24,365 - Attention, shoppers, 454 00:16:24,418 --> 00:16:26,718 we're aware of the water on the floor, 455 00:16:26,768 --> 00:16:28,678 and it's being taken care of. 456 00:16:28,726 --> 00:16:30,246 We apologize for any inconvenience, 457 00:16:30,293 --> 00:16:33,513 and would like to offer you a free hot dog... 458 00:16:33,557 --> 00:16:35,777 not from the café, 459 00:16:35,820 --> 00:16:37,690 but a pack from grocery. 460 00:16:37,735 --> 00:16:39,035 They are technically cooked, 461 00:16:39,085 --> 00:16:41,435 so you can just eat them right out of the bag. 462 00:16:41,478 --> 00:16:43,698 - No, no. You're right. I mean, why not? 463 00:16:43,741 --> 00:16:45,051 You know, a year from now, 464 00:16:45,091 --> 00:16:46,531 we're all gonna be on a cruise together. 465 00:16:46,570 --> 00:16:47,830 We have to. 466 00:16:47,876 --> 00:16:49,526 - Puerto Vallarta, baby. - Alaska. 467 00:16:49,573 --> 00:16:52,323 Aurora borealis. The colors just dance. 468 00:16:52,359 --> 00:16:54,709 It's like the sky's painting you a poem. 469 00:16:54,752 --> 00:16:57,022 - Earl, that's beautiful. 470 00:16:57,059 --> 00:16:59,759 See? We're good out here, guys. 471 00:16:59,801 --> 00:17:02,061 - Has anyone tried the orange flavor? 472 00:17:02,108 --> 00:17:04,018 It's like nothing I could've imagined. 473 00:17:04,066 --> 00:17:05,936 - Ah, this is great. 474 00:17:05,981 --> 00:17:07,071 I mean, why waste our day in there 475 00:17:07,113 --> 00:17:08,983 when we're not even needed? 476 00:17:09,028 --> 00:17:10,458 - ♪ Over and over 477 00:17:10,507 --> 00:17:14,207 ♪ And over again, my friend 478 00:17:14,250 --> 00:17:17,040 ♪ Ah, you don't believe 479 00:17:17,079 --> 00:17:19,079 ♪ We're on the eve of 480 00:17:19,125 --> 00:17:20,945 - Well, Trevor is like-- 481 00:17:20,996 --> 00:17:23,556 hmm, how can I put this so you'll understand? 482 00:17:23,607 --> 00:17:26,867 It's like if you took all the best traits of the Avengers 483 00:17:26,915 --> 00:17:28,525 and put them into one person. 484 00:17:28,569 --> 00:17:29,919 - I actually don't understand that 485 00:17:29,961 --> 00:17:32,311 because I don't watch nerd movies, but congrats. 486 00:17:32,355 --> 00:17:34,225 - Yeah, I guess I'm just 487 00:17:34,270 --> 00:17:35,880 the happiest I've ever been. 488 00:17:35,924 --> 00:17:38,324 I mean, and I wish that for you, you know I do. 489 00:17:38,361 --> 00:17:39,971 Maybe you can get there one day. 490 00:17:40,015 --> 00:17:41,665 - I'm already there, okay? 491 00:17:41,712 --> 00:17:43,372 You don't have to wish me anything 492 00:17:43,410 --> 00:17:45,590 because I'm the one proposing, not Garrett. 493 00:17:45,629 --> 00:17:48,109 Eric and I are happier than you and Trevor. 494 00:17:48,154 --> 00:17:49,984 I'm ahead. You're behind. 495 00:17:50,025 --> 00:17:51,715 - You're the one proposing? 496 00:17:51,766 --> 00:17:54,636 - Yeah, so we beat you and Trevor-- 497 00:17:54,682 --> 00:17:56,422 - There is no me and Trevor, okay? 498 00:17:56,466 --> 00:17:57,766 I went out with him once, 499 00:17:57,815 --> 00:17:59,855 and he hasn't called me in like five weeks! 500 00:17:59,904 --> 00:18:01,864 - Oh, this makes sense now. - I just wanted everybody 501 00:18:01,906 --> 00:18:03,646 to think old Jeff has still got it, you know? 502 00:18:03,691 --> 00:18:05,871 I mean, I-I cannot believe I did this. 503 00:18:05,910 --> 00:18:08,130 I am pathetic! 504 00:18:08,174 --> 00:18:09,914 Just pathetic... 505 00:18:11,351 --> 00:18:14,091 - Wait. Hey. No. 506 00:18:14,136 --> 00:18:15,956 You're not pathetic. 507 00:18:16,007 --> 00:18:18,877 Who covers two districts, huh? Not me. 508 00:18:18,923 --> 00:18:20,193 You have a lot to offer. 509 00:18:20,229 --> 00:18:22,879 - You think so? - Yeah. 510 00:18:22,927 --> 00:18:24,627 I know things didn't work out between us, 511 00:18:24,668 --> 00:18:26,758 but you were a really good boyfriend. 512 00:18:26,801 --> 00:18:28,021 And honestly, I don't know anyone 513 00:18:28,063 --> 00:18:30,983 who takes better care of their Subarus. 514 00:18:31,022 --> 00:18:33,372 - Thanks, Mateo. 515 00:18:33,416 --> 00:18:35,456 What is that? 516 00:18:35,505 --> 00:18:38,285 Is that water? - What? 517 00:18:38,334 --> 00:18:40,774 - Ugh! Is this working? 518 00:18:40,815 --> 00:18:43,985 - Of course not! Go faster! 519 00:18:44,035 --> 00:18:46,165 - What the [bleep]? 520 00:18:46,212 --> 00:18:47,782 Are you kidding me? 521 00:18:47,822 --> 00:18:51,572 I mean, what the is wrong with this store? 522 00:18:51,608 --> 00:18:54,698 - Oh, my God. What happened here? 523 00:18:54,742 --> 00:18:56,532 Jeff, did you do this? 524 00:19:03,577 --> 00:19:10,757 ♪ 525 00:19:11,498 --> 00:19:13,538 - The whole store was flooded? - Yeah. 526 00:19:13,587 --> 00:19:16,197 It was nuts, and, like, a ton of used needles 527 00:19:16,242 --> 00:19:18,202 washed out from under a shelf. 528 00:19:18,244 --> 00:19:20,334 Something's been going down in Housewares. 529 00:19:20,376 --> 00:19:22,676 - Okay, well, we're back and I'm ready, 530 00:19:22,726 --> 00:19:25,206 so what else needs to be done? Let's get this crew on it. 531 00:19:25,251 --> 00:19:27,121 - There's not really anything left to do. 532 00:19:27,166 --> 00:19:28,596 Most of it's already been done. 533 00:19:28,645 --> 00:19:31,035 I mean, I was calling you guys for a while. 534 00:19:31,082 --> 00:19:33,482 Where were you? - Uh, well, we... 535 00:19:33,520 --> 00:19:35,000 we were on a break 536 00:19:35,043 --> 00:19:37,573 because we deserved one today. 537 00:19:37,611 --> 00:19:39,221 - Jonah made us go outside and relax. 538 00:19:39,265 --> 00:19:40,955 We didn't wanna do it. - You came alive out there, 539 00:19:41,005 --> 00:19:42,525 Justine. Don't lie. 540 00:19:42,572 --> 00:19:44,272 - Well, did you at least finish the special assignment? 541 00:19:44,313 --> 00:19:46,013 - That was just a bunch of busy work. 542 00:19:46,054 --> 00:19:48,714 - Yeah, but if you didn't move those boxes onto the shelves, 543 00:19:48,752 --> 00:19:51,062 then they were probably damaged in the flood. 544 00:19:51,102 --> 00:19:53,502 And that was, like, all new Zephra products, 545 00:19:53,540 --> 00:19:56,370 so that's, like, really bad. - Damn it, Jonah! 546 00:19:56,412 --> 00:19:57,892 I knew we should've finished the work, 547 00:19:57,935 --> 00:20:00,015 but you led us astray with your exotic flavored waters. 548 00:20:00,068 --> 00:20:01,238 - I just wanted you to understand 549 00:20:01,287 --> 00:20:03,327 that we are all better-- - That's the thing. 550 00:20:03,376 --> 00:20:05,196 I'm not better than the work. 551 00:20:05,247 --> 00:20:07,547 I'm a shadow person. And I like it! 552 00:20:09,425 --> 00:20:12,205 - Okay, yeah. No, yeah, I get it, so... 553 00:20:12,254 --> 00:20:14,824 so yeah, we'll get back there and assess the-- 554 00:20:14,865 --> 00:20:17,125 - No. You know what? 555 00:20:17,172 --> 00:20:19,652 You're not wanted in the back. 556 00:20:25,006 --> 00:20:27,836 - Oh, my God, did you see me almost follow her? 557 00:20:27,878 --> 00:20:30,448 Like, I literally took a step. 558 00:20:30,490 --> 00:20:32,490 - So the store will be closed for a few days 559 00:20:32,535 --> 00:20:34,445 to repair all the water damage. 560 00:20:34,494 --> 00:20:36,024 That's not good for quarterly numbers! 561 00:20:36,060 --> 00:20:38,280 Not to mention all the customer complaints we're getting 562 00:20:38,324 --> 00:20:40,634 about being splashed with "pee-pee water." 563 00:20:40,674 --> 00:20:43,154 And most are negative! Some people were into it. 564 00:20:43,198 --> 00:20:44,628 - Mm. What a mess, huh? 565 00:20:44,678 --> 00:20:46,378 We don't even really know what happened, 566 00:20:46,419 --> 00:20:48,729 but it did start in the customer bathroom, 567 00:20:48,769 --> 00:20:51,859 so talk to them about their diet, I guess? 568 00:20:51,902 --> 00:20:54,642 - So I should tell corporate that their plumbing got wrecked 569 00:20:54,688 --> 00:20:57,298 because a customer ate and pooped out a whole salami 570 00:20:57,343 --> 00:20:59,263 and a complete set of shot glasses? 571 00:20:59,301 --> 00:21:01,131 - Hey, things can come out of your butt 572 00:21:01,172 --> 00:21:03,262 that didn't start in your mouth. 573 00:21:03,305 --> 00:21:05,735 - Glenn, you backing this up? 574 00:21:07,483 --> 00:21:10,183 - Mm-hmm. That's what I always say. 575 00:21:10,225 --> 00:21:12,915 - Fine. Okay. 576 00:21:12,967 --> 00:21:14,577 This store... 577 00:21:14,621 --> 00:21:16,751 My boyfriend, Trevor, is not gonna believe the day I've had. 578 00:21:19,756 --> 00:21:22,666 - Fake boyfriend? - Oh, 100%. 579 00:21:22,716 --> 00:21:24,276 Yeah.