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On Saturday the 6th of September, 1997,
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at twelve noon precisely,
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Britain fell silent.
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Together the country
was remembering the life
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of Diana, Princess of Wales,
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following one
of the most astonishing weeks
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in modern British history.
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The death of Diana
was one of the greatest stories
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of the second half of the 20th century.
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It was a story that galvanized the world.
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In just a few days,
the nation was brought
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to the edge of a collective
nervous breakdown.
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As grief turned into anger,
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the royal family became the target.
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They're the most cold people
on this earth.
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It's the first time I'd felt, ooh,
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I wonder if this is
what a civil war feels like.
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I wonder if this is how it is
before it kicks off.
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Now, key players speak
about that week for the very first time...
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Diana's closest confidants who were
with her after her death.
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I noticed that the hair
of the princess was moving.
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And just for that...
massive minuscule of a second,
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was she alive?
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And members
of Tony Blair's inner circle.
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I can remember Prince Philip's voice,
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and he was talking about these boys,
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you know, have lost their ma.
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I mean, it was an extraordinary moment.
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We reveal the story behind the
biggest royal crisis in half a century.
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I actually think
that they've been totally unfair
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to someone who, after all,
has given her life to our country.
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-Don't cry.
-I'm not going to cry.
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And how, faced with disaster,
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the Queen fought back.
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The Queen knew,
if she lost the affection of the public,
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then their days really were numbered.
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Diana always had a mobile phone
in her handbag.
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So I rang her phone,
and it rang and rang and rang.
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And I thought,
that's very strange because...
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she always answers her phone.
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I had a call from
the CNN headquarters in Atlanta.
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Deep voice at the other end said,
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"Can you tell me
about the crash in Paris?"
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And I said, "What crash?"
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Just after midnight on Sunday,
31st of August, 1997,
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Princess Diana and her boyfriend,
Dodi Al-Fayed,
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were involved
in a catastrophic car accident in Paris.
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Early reports confirmed
that Dodi and the driver
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had been killed instantly.
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Diana was rushed to hospital
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where she was taken
into emergency surgery.
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News of the accident
began to reach Diana's staff
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at her home in Kensington Palace.
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I was in bed, the phone went, and I was
gonna have a good night's sleep
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because I was picking
Her Royal Highness up that morning.
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It was one of my colleagues.
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He said, "Just sit on the edge
of the bed and be prepared."
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On holiday
at her Scottish estate in Balmoral,
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Queen Elizabeth was woken
by her private secretary.
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She came out of the bedroom,
I remember somebody telling me,
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and she was sort of clutching
a hot-water bottle.
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You know, it's cold there,
even in the summer.
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And the Queen's first reaction was,
someone had greased the brakes.
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At the Pitié-Salpêtrière
Hospital in Paris,
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Diana was given cardiac massage
for two hours,
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as doctors tried desperately
to save her life.
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But her injuries were too severe.
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At 3 a.m. British Standard Time,
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Diana, Princess of Wales,
was pronounced dead.
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She was 36 years old.
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Tonight's accident
is a terrible tragedy.
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The death of the Princess of Wales
fills us all
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with deep shock and with deep grief.
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Prince Charles was with
his sons, William and Harry, at Balmoral.
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The British ambassador in Paris
informed him before anyone else
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of Diana's death.
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When Prince Charles learned of her death,
he was absolutely distraught.
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I mean, he fell apart,
completely fell apart.
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He knew instantly that
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this was going to be a terrible thing.
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That this was going to be--
he will be blamed,
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that they would be blamed
for the death of Diana.
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At the same time,
Diana's sisters broke the news
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to their mother, Frances Shand Kydd.
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Diana had been due to return home
to London that day.
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Everybody was just...
horror-struck, really.
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Just...
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a minute before,
I'd got a car to go and meet her.
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You know, and that night she'd rung,
and she's gone now.
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I experienced a whole...
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um...
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extraordinary cocktail of emotions,
and 20 years later, I still feel them.
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It wasn't just those close
to Diana who were left stunned.
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News spread rapidly across Britain.
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I have a news flash,
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and I'm sorry to have to be the one
to tell you this.
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But Diana, the Princess of Wales,
has died.
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There's very little I can say
at the moment.
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I ran downstairs and I put on the telly
and I started watching it,
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and my husband came in
and my kids came in,
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and I was...
you know, you were mesmerized by it.
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You... It was a totally shocking event.
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On what would normally
have been a quiet Sunday morning,
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the National Grid registered
a record power surge
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as tens of thousands of kettles
and televisions were switched on
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at the same time.
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You know, typical British reaction is,
you make a cup of tea to console yourself
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and then sit in front of the television.
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Just the most awful news.
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And that the shock for all of us,
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every single person in this country,
will be immense.
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Diana's death was our JFK.
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It was our moment of real shock
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at a cataclysmic, unexpected tragedy.
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In an attempt
to calm people's emotions,
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broadcasters played the national anthem
every hour.
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It's still dark here
at Buckingham Palace.
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A single light is burning
in one of the upstairs windows.
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When the royal family will return here,
we don't know.
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When we will get a statement from them,
we're not able to say.
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At the moment, Buckingham Palace
remains dark and silent.
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But the palace couldn't stay
quiet for long.
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The impact of Diana's death would be
bigger than anyone could have predicted.
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Faced with a tidal wave
of national grief,
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the Queen was about to encounter
the biggest challenge of her lifetime.
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Everything kicked off,
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and it became
a very, very strange week to be alive.
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At their estate
in the Scottish countryside,
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the royal family was reeling
from the shock of Princess Diana's death.
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They released a brief statement saying,
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"The Queen and the Prince of Wales
are deeply shocked and distressed
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by this terrible news."
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Right from the get-go,
the Queen's view was,
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the boys are the priority,
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and the decision
the Queen and Charles took was that
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they wouldn't wake William and Harry
to tell them that night.
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They would wait until they woke up
in the morning and tell them then.
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But that was about all
they agreed upon.
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Soon it became clear
that Charles and the Queen
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had entirely different views
about how to deal with Diana's death.
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Charles took the decision
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that he was going
to go to Paris to bring back Diana's body,
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and in many ways, that was
a very surprising and brave move,
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because he was a divorced husband,
he was an ex-husband.
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He had no legitimate right
to be there, if you like,
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beyond being the father of her sons.
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Charles wanted to take
the royal flight to Paris,
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but the Queen wouldn't agree to it.
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There was a lot of tension
between Charles and the Queen
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because the Queen's attitude was,
this was his ex-wife who'd just died,
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that she was the kind of
warring ex-wife, actually, of their son.
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Diana was no longer
a Royal Highness.
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Following her divorce the previous year,
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the Queen had stripped her
of her HRH title.
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But Charles knew that his ex-wife
was adored by the public.
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From the very beginning, he understood
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that if the royal family
reacted in the wrong way,
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people would blame them for her death.
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Charles is said to have--
"What would you have,
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that she came back
in the back of a Harrods' van?"
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Finally, Charles won the argument.
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You know, there really was a moment
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when it looked like he was going to have
to fly commercial to Paris
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and get a taxi at the airport,
which would have been incredible.
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The irony is, Charles fought for Diana
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more than he'd ever fought for her
in her lifetime, he really did.
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The time had come to wake
William and Harry
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and tell them the tragic news.
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Harry begged to come to Paris
with his father,
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but Charles decided not to put
his son through the ordeal.
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Diana's brother, Charles Spencer,
was at his home in South Africa.
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He was the first family member
to make a televised statement.
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This is not a time for recriminations,
but for sadness.
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However, I would say
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that I always believed
the press would kill her in the end.
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It would appear that every proprietor
and editor of every publication
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that has paid for intrusive
and exploitative photographs of her,
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encouraging greedy
and ruthless individuals
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to risk everything
in pursuit of Diana's image,
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has blood on his hands today.
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Here he is. Here he is.
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Here he is.
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Tony Blair was
at his home constituency in County Durham.
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He had only been prime minister
for four months,
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and this was his first major crisis.
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I went on the phone to Tony.
He was up in Sedgefield.
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And he absolutely clocked it
straightaway.
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There was a phrase
he used to use sometimes,
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"My God, this is enormous doings."
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You know, this is really big stuff here.
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And we've got to just, you know,
be absolutely wise
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and sensible and focused.
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I feel like...
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everyone else in this country today...
utterly devastated.
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The people everywhere...
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not just here in Britain,
everywhere...
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they kept faith with Princess Diana.
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They liked her, they loved her.
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They regarded her as one of the people.
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She was the people's princess.
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And that's how she will... stay,
how she will remain...
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in our hearts and in our memories,
forever.
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In describing her
as "the people's princess,"
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he was actually spot-on.
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People watching that, you know,
hastily delivered eulogy
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would be going,
"Yeah, she was, that's what she was."
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Diana had a unique ability
to relate to ordinary people,
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to cut across dividing lines
of race and class.
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Of course you can.
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She did have a radar
for whoever was in the room
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who seemed to be left out or lonely
or in need.
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And she would zero
straight over to that person.
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Particularly amongst women,
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here was someone
that they empathized with enormously,
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that had her problems with bulimia,
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that had her unresolved love life,
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that had her difficult childhood,
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and that somehow,
she was coming on through it,
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and really being strong.
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Diana's modern human approach
made her extraordinarily popular.
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But it was in stark contrast
to the formal way
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that the Queen and Prince Charles
did business,
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and they found it difficult to compete.
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Whatever she did was popular.
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There was almost a sense of jealousy.
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You know, "Why am I not like that?"
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I saw it, I witnessed this
thousands and thousands of times.
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Following her messy divorce,
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Diana was seen as a great danger
to the royal family.
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Charles and the Queen cut her adrift.
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Now, they had little idea how to deal
with the consequences of her death.
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Faced with tragedy, the family decided
to do as they had always done.
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It was a Sunday morning,
so they would go to church.
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The Queen Mother
and Duke of York in the leading car,
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followed by Prince Charles,
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Princes William and Harry
sitting either side of him.
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The Queen dressed in black,
with the Duke of Edinburgh, followed.
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The first thing we saw of the boys
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was when they were going
to the church for Sunday service,
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and people saying, "Well, how could they?
These boys have just lost their mother.
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And they're going to church?"
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At the royal family's request,
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there was no mention of Diana
at the day's service.
244
00:15:16,520 --> 00:15:19,040
A lot of people found it extraordinary
245
00:15:19,120 --> 00:15:23,200
that, at that time,
no mention was made of her passing.
246
00:15:23,800 --> 00:15:26,880
That, I think, did ring a bell
all over the country.
247
00:15:28,120 --> 00:15:31,200
Many people believed that
the royal family was treating Diana
248
00:15:31,280 --> 00:15:36,000
just as they had done when she was alive,
with cold detachment.
249
00:15:36,920 --> 00:15:40,240
But the Queen was convinced
that any reference to Diana
250
00:15:40,320 --> 00:15:42,320
would be heartbreaking
for William and Harry.
251
00:15:43,760 --> 00:15:46,920
So great was her desire
to protect her grandchildren
252
00:15:47,000 --> 00:15:50,440
that she ordered all TVs
and radios in Balmoral
253
00:15:50,520 --> 00:15:52,320
to be moved or hidden.
254
00:15:53,440 --> 00:15:58,480
Prince Harry actually asked his father,
"Is it true that Mummy's dead?"
255
00:15:58,560 --> 00:15:59,920
Because none of them...
256
00:16:00,000 --> 00:16:03,360
the children couldn't understand why
everything was as normal
257
00:16:03,440 --> 00:16:06,880
except that a couple of hours before,
they'd been told their mother had died.
258
00:16:12,320 --> 00:16:14,800
Five hundred miles away,
in London,
259
00:16:14,880 --> 00:16:18,800
there were signs that something
extraordinary was beginning to happen.
260
00:16:20,600 --> 00:16:23,680
I think the first bunch of flowers
were laid against the railings
261
00:16:23,760 --> 00:16:27,200
of Buckingham Palace
round about five o'clock in the morning.
262
00:16:27,280 --> 00:16:29,520
And people were surprised.
I was surprised.
263
00:16:30,840 --> 00:16:32,760
Diana!
264
00:16:38,640 --> 00:16:43,360
Within hours, the trickle
of mourners had become a steady stream.
265
00:16:56,040 --> 00:16:58,880
In Paris, two of Diana's members of staff
266
00:16:58,960 --> 00:17:01,720
arrived at the Pitié-Salpêtrière Hospital,
267
00:17:01,800 --> 00:17:05,280
where the princess had died
just ten hours earlier.
268
00:17:07,040 --> 00:17:10,560
In life, they had been among
her closest confidants.
269
00:17:10,640 --> 00:17:14,880
In death, it now fell to them
to look after her.
270
00:17:14,960 --> 00:17:16,200
I was a mess.
271
00:17:16,280 --> 00:17:20,480
Colin guided me through the airport
and onto the plane.
272
00:17:20,560 --> 00:17:23,440
I don't even remember
the airplane journey.
273
00:17:23,520 --> 00:17:26,600
Paul was very, very upset.
I was upset inside.
274
00:17:27,680 --> 00:17:28,760
There was lots of things to do.
275
00:17:29,880 --> 00:17:32,120
There's no way I was going to break down
or anything there.
276
00:17:32,200 --> 00:17:35,080
I was going to try and arrange things,
see what was going on.
277
00:17:36,920 --> 00:17:40,000
French police had cleared out
the emergency wards
278
00:17:40,080 --> 00:17:43,600
and were insisting that Diana's body
be kept under their protection,
279
00:17:44,360 --> 00:17:47,320
in a private room,
on the first floor of the hospital.
280
00:17:48,040 --> 00:17:51,160
I honestly thought,
entering that room, looking at her,
281
00:17:51,240 --> 00:17:54,720
"She's not really dead.
This is just a joke.
282
00:17:54,800 --> 00:17:57,560
It's just a very silly joke.
283
00:17:57,880 --> 00:17:59,800
So now you can wake up."
284
00:17:59,880 --> 00:18:03,800
I then was getting worried about the room,
285
00:18:03,880 --> 00:18:06,960
which was very, very hot.
286
00:18:08,160 --> 00:18:11,720
And we looked up,
above the princess's bed,
287
00:18:11,800 --> 00:18:15,200
and people were actually on roofs
288
00:18:15,280 --> 00:18:18,200
trying to take photographs,
not knowing where the room was,
289
00:18:18,280 --> 00:18:21,720
so quickly we called in some blankets
290
00:18:22,760 --> 00:18:26,360
and I was standing on a chair
and we did put blankets up at the windows,
291
00:18:26,440 --> 00:18:30,160
which, of course, made the room
twice as hot.
292
00:18:32,080 --> 00:18:35,960
Diana's body had to be looked after
in the heat of the Paris summer,
293
00:18:36,040 --> 00:18:39,800
so Colin Tebbutt placed fans
around the room to keep her cool.
294
00:18:40,920 --> 00:18:43,800
I noticed that the hair
of the princess was moving.
295
00:18:45,080 --> 00:18:47,400
Which was the fans
that I'd put in the room,
296
00:18:47,480 --> 00:18:52,640
and, having been on top of everything
until that time,
297
00:18:53,360 --> 00:18:56,760
I had to turn away and have
just 30 seconds to myself,
298
00:18:57,240 --> 00:19:01,080
um, on a personal, emotional moment.
299
00:19:01,560 --> 00:19:04,320
Because, I don't know, I thought,
good God,
300
00:19:04,400 --> 00:19:06,400
you know, you look
at somebody's hair move,
301
00:19:06,480 --> 00:19:10,880
and just for that massive
minuscule of a second,
302
00:19:11,440 --> 00:19:13,920
was she alive?
Which was a silly thing to think.
303
00:19:18,520 --> 00:19:21,040
Having flown to Paris
on the royal flight,
304
00:19:21,120 --> 00:19:23,520
Prince Charles rushed to the hospital,
305
00:19:24,200 --> 00:19:27,800
accompanied by Diana's two sisters,
Jane and Sarah.
306
00:19:30,760 --> 00:19:34,240
He was met by the president of France,
Jacques Chirac.
307
00:19:37,560 --> 00:19:40,680
The Prince of Wales arrived
completely out of it.
308
00:19:42,240 --> 00:19:43,880
He was devastated.
309
00:19:43,960 --> 00:19:49,480
This was a woman whom he loved,
in his way... many years ago.
310
00:19:49,920 --> 00:19:52,520
We were standing outside the door,
the prince came up to me
311
00:19:52,600 --> 00:19:53,760
and thanked me for coming.
312
00:19:53,840 --> 00:19:57,440
The prince asked if there are
any members of the clergy there,
313
00:19:58,040 --> 00:19:59,720
and Paul went and got the two vicars.
314
00:19:59,800 --> 00:20:03,440
And then the prince, the two sisters,
315
00:20:04,120 --> 00:20:06,760
and the vicars went into the room.
316
00:20:07,120 --> 00:20:08,760
And the door was shut.
317
00:20:11,080 --> 00:20:16,040
Prince Charles later said that
it was the worst experience of his life.
318
00:20:18,640 --> 00:20:21,080
Prayers were held over Diana's body
319
00:20:21,160 --> 00:20:23,840
before the princess was taken
from the hospital.
320
00:20:26,200 --> 00:20:27,880
In a break with royal protocol,
321
00:20:27,960 --> 00:20:31,720
Charles agreed that her coffin should be
draped with the royal standard.
322
00:20:34,440 --> 00:20:36,800
I was quite delighted to see
323
00:20:36,880 --> 00:20:39,880
that the royal standard
was placed over the coffin.
324
00:20:39,960 --> 00:20:44,160
I thought that was very fitting
and a very, very nice thing to happen.
325
00:20:46,000 --> 00:20:48,440
This was a sign that, in death,
326
00:20:48,520 --> 00:20:51,640
Charles wanted to treat his ex-wife
as a princess.
327
00:21:04,080 --> 00:21:06,680
Sixteen hours after Diana's death,
328
00:21:06,760 --> 00:21:10,760
the royal flight touched down
at RAF Northolt, West London.
329
00:21:14,280 --> 00:21:16,800
The Princess of Wales was home.
330
00:21:27,240 --> 00:21:32,320
In front of the world's media,
Diana's body was taken from the plane.
331
00:21:33,680 --> 00:21:37,000
The saddest duty that has
ever been performed at RAF Northolt.
332
00:21:41,280 --> 00:21:43,280
I had told the photographers
333
00:21:43,360 --> 00:21:45,320
that there were to be
no motorized cameras,
334
00:21:45,400 --> 00:21:49,680
just single-shot, and you really
could have heard a pin drop.
335
00:21:56,040 --> 00:21:57,880
Not a word was said amongst us.
336
00:21:58,320 --> 00:21:59,480
It's hard to put into words
337
00:21:59,560 --> 00:22:02,400
how a bunch of really
hard-nosed journalists,
338
00:22:02,480 --> 00:22:04,480
photojournalists
who had been with this lady
339
00:22:04,560 --> 00:22:07,520
and covered some pretty
hairy events around the world,
340
00:22:07,600 --> 00:22:11,520
and there we were
in total shock, if you like,
341
00:22:11,600 --> 00:22:13,760
thinking that there she is.
342
00:22:14,600 --> 00:22:17,560
It's something you don't forget.
You can't forget it.
343
00:22:29,560 --> 00:22:32,400
Diana's coffin had to be taken
to central London.
344
00:22:33,800 --> 00:22:35,600
On the 15-mile journey,
345
00:22:35,680 --> 00:22:39,160
her escort was confronted
by something astonishing.
346
00:22:39,800 --> 00:22:42,520
The hearse left RAF Northolt,
347
00:22:42,600 --> 00:22:45,320
and I got in my car
and sort of followed it down,
348
00:22:45,400 --> 00:22:50,120
and I was absolutely flabbergasted
at how cars had stopped
349
00:22:50,200 --> 00:22:53,200
on the westbound carriageway of the M40,
350
00:22:53,280 --> 00:22:57,360
and people got out and stood alongside
the central reservation barrier.
351
00:23:01,920 --> 00:23:04,400
People, people, people.
352
00:23:04,480 --> 00:23:07,440
Absolutely frighteningly amazing.
353
00:23:11,120 --> 00:23:14,520
But this was only a hint
of what was to come.
354
00:23:16,040 --> 00:23:18,600
As the public came to terms
with Diana's death,
355
00:23:18,680 --> 00:23:23,400
Britain would find itself in the midst
of a collective nervous breakdown.
356
00:23:31,120 --> 00:23:34,200
Twenty-four hours
after Princess Diana's death,
357
00:23:34,280 --> 00:23:36,120
Britain was in turmoil.
358
00:23:36,800 --> 00:23:41,760
In central London, 6,000 people an hour
were now streaming
359
00:23:41,840 --> 00:23:44,600
to the royal palaces
to pay their respects.
360
00:23:48,680 --> 00:23:52,560
We came out the back of
Downing Street and we walked up the Mall,
361
00:23:52,640 --> 00:23:55,760
and it was palpable immediately.
362
00:23:56,240 --> 00:24:00,240
You know, you could smell it,
you could see it, you could hear it.
363
00:24:00,320 --> 00:24:03,200
I mean, there were hundreds of people
carrying the flowers,
364
00:24:03,280 --> 00:24:06,440
so we were completely gobsmacked.
365
00:24:10,720 --> 00:24:14,160
Diana's body had been taken
to lie in state
366
00:24:14,240 --> 00:24:15,680
at St. James's Palace.
367
00:24:24,280 --> 00:24:27,400
When books of condolence
were set up at the palace,
368
00:24:27,480 --> 00:24:29,080
it rapidly became a magnet
369
00:24:29,160 --> 00:24:31,960
to the thousands who wanted
to pay their respects.
370
00:24:35,920 --> 00:24:38,520
Grief is often followed by anger,
371
00:24:39,040 --> 00:24:41,480
and beneath the tears,
a simmering resentment
372
00:24:41,560 --> 00:24:43,240
was already building.
373
00:24:45,080 --> 00:24:49,160
The public believed that Diana
had been killed by the paparazzi,
374
00:24:49,960 --> 00:24:51,560
so they were blaming the press.
375
00:24:52,280 --> 00:24:54,440
-You helped to kill her.
-I helped to kill her?
376
00:24:54,520 --> 00:24:57,240
Not you, not you, but your profession.
377
00:24:57,320 --> 00:24:59,880
My profession.
You've never bought a newspaper?
378
00:25:00,960 --> 00:25:02,960
I don't buy them
when they're sordid.
379
00:25:03,040 --> 00:25:05,520
Don't you think that
what you're doing is wrong?
380
00:25:05,600 --> 00:25:09,680
We've lost a lovely person for nothing.
You're horrible.
381
00:25:09,760 --> 00:25:11,680
Hope you really feel proud of yourselves.
382
00:25:12,600 --> 00:25:14,840
I went down
to see what was happening.
383
00:25:14,920 --> 00:25:16,400
There had been reports
of people being jostled
384
00:25:16,480 --> 00:25:19,160
and journalists asking questions
and people saying,
385
00:25:19,240 --> 00:25:21,080
"It's all your bloody fault,"
and, you know,
386
00:25:21,160 --> 00:25:24,640
"How dare you come down here?
And what do you think you're doing?"
387
00:25:24,720 --> 00:25:28,400
So there was quite a lot of that around,
and I felt the mood was quite ugly.
388
00:25:28,480 --> 00:25:30,960
-Shouldn't blame journalism...
-If there was no money
389
00:25:31,040 --> 00:25:34,360
in the photographs, they wouldn't
have been after her in the tunnel.
390
00:25:34,440 --> 00:25:36,040
I was on my own,
391
00:25:36,120 --> 00:25:39,240
and somebody comes up, digs me in the back
and she started swearing
392
00:25:39,320 --> 00:25:42,480
and saying, you know,
"You killed her," you know.
393
00:25:42,560 --> 00:25:43,920
And I, I just...
394
00:25:44,880 --> 00:25:47,080
I said, I... I couldn't speak.
395
00:25:47,160 --> 00:25:49,600
So I kept walking and she kept walking,
screaming, shouting.
396
00:25:49,680 --> 00:25:52,600
And then this girl shouted out,
"You're all to blame.
397
00:25:52,680 --> 00:25:54,240
You're as bad," you know...
398
00:25:54,320 --> 00:25:56,880
You felt, just get out of here
as quick as you can.
399
00:26:00,080 --> 00:26:04,080
In life, Diana had had
a close relationship with the press.
400
00:26:04,960 --> 00:26:07,680
She loved the camera
and the camera loved her.
401
00:26:12,000 --> 00:26:16,080
She was a very clever woman,
and she used the press extremely well.
402
00:26:16,640 --> 00:26:19,200
She would say, you know,
"Come and photograph me here."
403
00:26:19,280 --> 00:26:22,600
She would give information
to certain journalists,
404
00:26:22,680 --> 00:26:23,720
not give it to others.
405
00:26:23,800 --> 00:26:28,880
She did what, you know, we now associate
as fairly classic political spin.
406
00:26:32,360 --> 00:26:35,400
Diana became the most photographed
woman in the world.
407
00:26:36,280 --> 00:26:39,320
But following years
of extreme press attention,
408
00:26:39,400 --> 00:26:41,880
she grew to hate
certain sections of the media.
409
00:26:44,360 --> 00:26:47,040
The real issue she had
was with photographers.
410
00:26:47,120 --> 00:26:51,840
She told me that one or two
of them called her a whore.
411
00:26:51,920 --> 00:26:54,480
Uh... a tart.
412
00:26:54,560 --> 00:26:57,320
They would say things
to deliberately provoke her,
413
00:26:57,400 --> 00:26:59,680
because they knew if they got
a crying picture,
414
00:26:59,760 --> 00:27:03,920
or an angry picture, then they might
have more success in selling it.
415
00:27:05,560 --> 00:27:09,200
Now, the public believed
that this aggressive press attention
416
00:27:09,760 --> 00:27:11,840
had led directly to her death.
417
00:27:15,200 --> 00:27:18,400
Meanwhile,
behind a growing wall of flowers,
418
00:27:18,480 --> 00:27:20,480
isolated from the grieving public,
419
00:27:21,080 --> 00:27:22,560
the palace was in crisis.
420
00:27:24,080 --> 00:27:28,240
Stunned by the levels of public grief,
the Spencers and the royal family
421
00:27:28,320 --> 00:27:32,280
had decided that
Diana would have to have a royal funeral.
422
00:27:32,880 --> 00:27:34,800
But there was no plan in place.
423
00:27:36,240 --> 00:27:39,160
The royal household
is ready for most deaths,
424
00:27:39,240 --> 00:27:40,680
but not of young people.
425
00:27:40,760 --> 00:27:43,320
They were ready for Queen Elizabeth,
the Queen Mother to die.
426
00:27:43,400 --> 00:27:47,120
But the royal household wasn't expecting
Diana, Princess of Wales, to die.
427
00:27:48,080 --> 00:27:50,040
There was no rule book to go to.
428
00:27:50,120 --> 00:27:52,680
There was no precedent.
There was no tradition.
429
00:27:52,760 --> 00:27:53,880
There was nothing that...
430
00:27:54,520 --> 00:27:57,640
fitted the royal game plan.
431
00:28:00,760 --> 00:28:03,720
Diana's funeral would have
to be organized from scratch
432
00:28:03,800 --> 00:28:06,160
in just five days.
433
00:28:07,200 --> 00:28:08,880
To tackle the mammoth task,
434
00:28:08,960 --> 00:28:11,360
the palace assembled a team of experts.
435
00:28:12,960 --> 00:28:17,280
That morning, they met for the first time
in Buckingham Palace.
436
00:28:17,360 --> 00:28:20,160
That was my first time ever
in Buckingham Palace, actually.
437
00:28:20,240 --> 00:28:22,480
And we went into this enormous room,
438
00:28:22,560 --> 00:28:25,080
and there were all
the Buckingham Palace officials,
439
00:28:25,160 --> 00:28:26,760
and then there were the representatives
440
00:28:26,840 --> 00:28:29,080
from each of the palaces,
as well as other people,
441
00:28:29,160 --> 00:28:32,600
and we were sort of
the Downing Street contingent.
442
00:28:33,960 --> 00:28:35,280
There was KP,
443
00:28:35,360 --> 00:28:38,480
which was Kensington Palace,
which sat on that side of the table.
444
00:28:38,560 --> 00:28:40,440
Diana's private secretary was there.
445
00:28:40,520 --> 00:28:42,120
KP was the Spencer family.
446
00:28:42,200 --> 00:28:43,680
Her lady-in-waiting was there.
447
00:28:43,760 --> 00:28:46,800
There was JP, which was
St. James's Palace,
448
00:28:46,880 --> 00:28:49,600
which was the headquarters
of Prince Charles.
449
00:28:49,680 --> 00:28:52,760
I was there with a colleague
from the Press Office.
450
00:28:52,840 --> 00:28:55,760
Sir Paul Condon, the head of the Met.
451
00:28:55,840 --> 00:28:57,160
There was permanent secretary
452
00:28:57,240 --> 00:28:59,440
from the Department
of Culture, Media and Sport.
453
00:28:59,520 --> 00:29:03,320
Presided over by the Lord Chamberlain,
Lord Airlie.
454
00:29:03,400 --> 00:29:05,760
So it was all sort of incredibly formal.
455
00:29:06,480 --> 00:29:11,640
And right in the middle of this table
was this enormous wooden box.
456
00:29:12,720 --> 00:29:14,480
The box was a speakerphone,
457
00:29:14,560 --> 00:29:17,720
a direct line to royal advisors
in Balmoral.
458
00:29:18,840 --> 00:29:21,360
The room was packed with important people,
459
00:29:21,840 --> 00:29:25,440
and each faction had their own view
about how the funeral should be run.
460
00:29:27,840 --> 00:29:32,080
But for the time being, the funeral team
were united by one aim,
461
00:29:32,960 --> 00:29:35,760
to help heal a nation in deep shock.
462
00:29:36,680 --> 00:29:39,880
It was clear to everyone
that the grieving public
463
00:29:39,960 --> 00:29:42,800
would have to be involved
as much as possible.
464
00:29:42,880 --> 00:29:44,160
My colleagues suggested
465
00:29:44,240 --> 00:29:46,720
to have the charities
walk behind the gun carriage,
466
00:29:46,800 --> 00:29:49,640
rather than a military procession.
467
00:29:50,200 --> 00:29:53,080
I suggested that we had speakers
along the route
468
00:29:53,160 --> 00:29:55,040
and a screen in Hyde Park,
469
00:29:55,120 --> 00:29:58,520
that people could hear
and watch the service.
470
00:29:59,240 --> 00:30:00,800
"The people's princess,"
471
00:30:00,880 --> 00:30:04,680
although I don't think the phrase
was ever used in those meetings,
472
00:30:04,760 --> 00:30:07,800
but there was definitely a sense of that,
and everybody got that,
473
00:30:07,880 --> 00:30:11,640
and there was a real sense
that this was going to be
474
00:30:11,720 --> 00:30:13,080
a slightly different funeral,
475
00:30:13,160 --> 00:30:15,680
that this was going to be
an inclusive affair.
476
00:30:17,440 --> 00:30:21,000
Royal funerals usually took
place at Windsor Castle.
477
00:30:22,560 --> 00:30:25,600
This time, Prince Charles and Tony Blair
478
00:30:25,680 --> 00:30:28,240
decided that it should be
at Westminster Abbey,
479
00:30:28,320 --> 00:30:31,880
allowing as many people as possible
to pay their respects.
480
00:30:32,640 --> 00:30:34,400
But this posed a problem.
481
00:30:35,320 --> 00:30:36,800
With an abbey to fill,
482
00:30:36,880 --> 00:30:41,280
organizers had to find 2,000 guests
in five days,
483
00:30:41,360 --> 00:30:43,800
and they had no idea who to invite.
484
00:30:44,280 --> 00:30:48,560
The Controller rather surprised me
by saying, "Who do we ask?
485
00:30:48,640 --> 00:30:52,120
I mean, at the moment,
I'm not sure we can fill the abbey."
486
00:30:53,200 --> 00:30:56,120
Which, with hindsight, is quite funny.
487
00:30:56,480 --> 00:30:59,040
Uh... and I can remember saying,
488
00:30:59,120 --> 00:31:03,440
"Well, if you get hold of a guest list
for the princess's Christmas drinks
489
00:31:03,520 --> 00:31:07,840
in Christmas 1995,
invite everybody on that guest list,
490
00:31:07,920 --> 00:31:09,800
then you won't have missed out
anybody important."
491
00:31:11,440 --> 00:31:13,720
For the moment,
the funeral team were united.
492
00:31:15,200 --> 00:31:18,080
But with so many competing voices
around the table,
493
00:31:18,160 --> 00:31:21,240
it wouldn't be long
before cracks began to appear.
494
00:31:28,720 --> 00:31:32,480
Two days after Diana's death,
London was now the epicenter
495
00:31:32,560 --> 00:31:36,800
of the biggest outpouring of public grief
in British history.
496
00:31:38,400 --> 00:31:39,840
When she was alive,
497
00:31:39,920 --> 00:31:43,040
Diana had had a unique ability
to reach out to people.
498
00:31:43,760 --> 00:31:46,920
Now these people,
tens of thousands of them,
499
00:31:47,000 --> 00:31:48,760
had come to pay their respects.
500
00:31:51,400 --> 00:31:53,880
People began to pile on trains
and come into London
501
00:31:53,960 --> 00:31:57,280
just to be there,
just to be standing there, in...
502
00:31:57,360 --> 00:32:01,920
looking at these flowers and being part
of this enormous national grieving event.
503
00:32:02,000 --> 00:32:04,080
She was the queen of people's hearts.
504
00:32:04,160 --> 00:32:05,960
Absolutely irreplaceable.
505
00:32:06,040 --> 00:32:07,400
We all loved her.
506
00:32:07,480 --> 00:32:10,400
We didn't realize how much we loved her
till we lost her.
507
00:32:10,960 --> 00:32:12,320
Just can't say any more.
508
00:32:13,720 --> 00:32:15,480
I was overwhelmed with grief.
509
00:32:15,560 --> 00:32:18,200
I decided I'm just going to go
to central London
510
00:32:18,280 --> 00:32:20,800
and just be part of that crowd.
511
00:32:20,880 --> 00:32:25,000
And what was so comforting was,
I was one of a million people.
512
00:32:25,080 --> 00:32:28,080
And we were all united in this grief.
513
00:32:30,560 --> 00:32:34,040
Diana's death
touched a raw nerve across the country.
514
00:32:36,280 --> 00:32:40,880
Church attendances increased dramatically,
as people sought comfort,
515
00:32:40,960 --> 00:32:44,240
and there were record numbers of calls
to suicide help lines.
516
00:32:46,480 --> 00:32:48,520
I've never seen anything like it
in my life.
517
00:32:48,600 --> 00:32:50,960
I thought, these are the Brits.
518
00:32:51,480 --> 00:32:54,360
You know, these are
the sort of tight-lipped Brits,
519
00:32:54,440 --> 00:32:57,600
sort of, you know, weeping and wailing.
520
00:32:58,240 --> 00:32:59,240
Like banshees.
521
00:32:59,320 --> 00:33:03,560
I mean, it was quite an astonishing sight.
522
00:33:05,160 --> 00:33:09,920
This unprecedented eruption
of grief came as a huge shock.
523
00:33:12,000 --> 00:33:16,960
For some, it was impossible to understand
why there was so much public anguish.
524
00:33:17,960 --> 00:33:23,240
As the response kicked in,
I remember very quickly feeling disgust
525
00:33:23,320 --> 00:33:26,280
for all the people who were going
to Kensington Palace
526
00:33:26,360 --> 00:33:30,560
with toys and with presents
and with gifts and weeping.
527
00:33:30,640 --> 00:33:34,560
Um, I wouldn't be so hard now.
I was much, much younger then.
528
00:33:34,640 --> 00:33:36,760
And I like to think
I'd be more compassionate,
529
00:33:36,840 --> 00:33:40,440
but at the time I just remembered,
you're projecting all this love
530
00:33:41,440 --> 00:33:43,600
onto somebody you didn't know.
531
00:33:43,680 --> 00:33:45,400
There were people who felt...
532
00:33:46,160 --> 00:33:49,760
after, you know, a decade of her being
on the front, middle,
533
00:33:49,840 --> 00:33:52,680
and all other pages
of all newspapers and magazines,
534
00:33:52,760 --> 00:33:56,560
that they did know her, and that they were
intimately connected with her life.
535
00:33:56,640 --> 00:33:59,240
I was looking
at your bouquets there.
536
00:33:59,320 --> 00:34:01,360
Would you read what you've
said on the card?
537
00:34:01,440 --> 00:34:02,920
What I've said on the card?
538
00:34:03,000 --> 00:34:06,240
"It's not just what you've done for us
that makes us love you so,
539
00:34:06,320 --> 00:34:09,560
it's all the joy of who you are,
the friend we've come to know."
540
00:34:10,320 --> 00:34:11,480
Nice.
541
00:34:11,560 --> 00:34:12,600
Sad?
542
00:34:14,600 --> 00:34:17,840
I remember a phone-in where a man
literally said
543
00:34:17,920 --> 00:34:20,360
that he was so upset,
544
00:34:20,440 --> 00:34:21,840
he'd never cried so much.
545
00:34:21,920 --> 00:34:25,240
His wife had died from cancer,
but he'd never been this upset.
546
00:34:25,320 --> 00:34:28,920
And I think that was the moment I thought,
you just have got to stop this.
547
00:34:29,000 --> 00:34:32,200
Um, this is absolutely mad.
548
00:34:34,880 --> 00:34:37,760
Police were now predicting
that two million people
549
00:34:37,840 --> 00:34:40,760
would descend on central London
for Diana's funeral,
550
00:34:40,840 --> 00:34:43,720
making it the biggest in British history.
551
00:34:46,400 --> 00:34:48,720
And with just four days to go,
552
00:34:48,800 --> 00:34:51,600
the planning meetings
were becoming fraught.
553
00:34:51,680 --> 00:34:55,240
The most tension in the room
554
00:34:55,320 --> 00:34:58,880
at those meetings always came
from the Charles Spencer people.
555
00:34:58,960 --> 00:35:00,880
When I say "tensions," you know,
556
00:35:00,960 --> 00:35:04,480
it was sort of a slightly raised voice
type of tension.
557
00:35:04,560 --> 00:35:06,560
Or, you know, a stiffening of the body.
558
00:35:07,840 --> 00:35:10,720
Every detail of the funeral
had to be agreed upon
559
00:35:10,800 --> 00:35:13,200
by both the Spencers and the royal family.
560
00:35:14,440 --> 00:35:16,280
But they couldn't see eye to eye.
561
00:35:18,960 --> 00:35:21,960
There was more bitterness
in the Spencers' side, and confusion,
562
00:35:22,040 --> 00:35:25,280
and, uh, a sense that they had...
563
00:35:25,360 --> 00:35:27,480
They didn't really know
what to think or feel,
564
00:35:27,560 --> 00:35:30,240
because Diana was a very problematic issue
in their own family.
565
00:35:31,160 --> 00:35:32,920
Towards the end of her life,
566
00:35:33,000 --> 00:35:37,160
Diana's relationship
with her brother Charles had broken down.
567
00:35:38,560 --> 00:35:41,360
To escape media attention,
Diana had asked to live
568
00:35:41,440 --> 00:35:43,960
in a cottage on the family estate
at Althorp,
569
00:35:44,040 --> 00:35:46,080
but he had refused.
570
00:35:48,400 --> 00:35:51,520
He felt the press
would just decamp from London
571
00:35:51,600 --> 00:35:54,760
and move up to Althorp,
and he didn't want the press interfering
572
00:35:54,840 --> 00:35:56,640
with the smooth running of Althorp.
573
00:35:56,720 --> 00:36:00,720
So they fell out, and they weren't
speaking at the time of her death.
574
00:36:01,640 --> 00:36:04,680
This made the tragedy
of Diana's death...
575
00:36:05,240 --> 00:36:07,960
even harder for the Spencers to bear.
576
00:36:08,040 --> 00:36:12,120
Earl Spencer wanted to make sure
that after death,
577
00:36:12,200 --> 00:36:14,400
Diana would again be part of the family.
578
00:36:15,800 --> 00:36:17,920
It was almost like
the tug-of-war.
579
00:36:18,000 --> 00:36:19,360
You know, she's ours, she's ours.
580
00:36:19,440 --> 00:36:21,480
Spencer saying, "You've thrown her out.
581
00:36:21,560 --> 00:36:24,760
You took away her HRH
and now you want her back?
582
00:36:24,840 --> 00:36:25,880
She's ours."
583
00:36:25,960 --> 00:36:27,680
So there was a lot of animosity.
584
00:36:29,400 --> 00:36:32,640
Charles Spencer wanted to walk
behind Diana's coffin
585
00:36:32,720 --> 00:36:34,200
in the funeral procession.
586
00:36:35,200 --> 00:36:37,600
But royal advisors weren't happy.
587
00:36:38,720 --> 00:36:43,680
The royal family did not want the focus
to be solely on Charles Spencer
588
00:36:43,760 --> 00:36:45,200
walking behind the coffin.
589
00:36:45,280 --> 00:36:48,040
They thought that that wouldn't be right,
590
00:36:48,120 --> 00:36:52,000
that somehow it would set the Spencers
apart from the royal family.
591
00:36:53,320 --> 00:36:55,600
Although Charles had divorced Diana,
592
00:36:55,680 --> 00:36:59,720
he was adamant that he, too,
should walk behind the coffin,
593
00:36:59,800 --> 00:37:02,720
and the funeral team
wanted to go one step further.
594
00:37:03,880 --> 00:37:08,960
They believed that William and Harry,
aged just 15 and 12,
595
00:37:09,040 --> 00:37:11,440
should join their father
in the procession.
596
00:37:12,080 --> 00:37:13,400
Diana was their mother,
597
00:37:14,160 --> 00:37:17,560
and William is one day going to be king.
598
00:37:18,240 --> 00:37:23,120
And therefore he needed to be seen
to be taking a role
599
00:37:23,560 --> 00:37:25,200
in mourning the loss of his mother.
600
00:37:25,280 --> 00:37:28,720
And Harry, by default, as the spare,
should be seen as well.
601
00:37:28,800 --> 00:37:30,520
It was a lot to ask of them.
602
00:37:31,800 --> 00:37:35,120
But Prince William was refusing
to take part.
603
00:37:36,400 --> 00:37:39,720
He just didn't want to be seen
grieving in public.
604
00:37:39,800 --> 00:37:41,600
He felt it was a private event.
605
00:37:41,680 --> 00:37:45,400
He was mourning his beloved mummy,
and, uh...
606
00:37:45,480 --> 00:37:47,160
he didn't like the media attention.
607
00:37:47,240 --> 00:37:51,840
He probably felt that the media
had had a hand in his mother's death.
608
00:37:52,240 --> 00:37:53,760
He didn't want to perform.
609
00:37:54,520 --> 00:37:58,240
The funeral team set up
a telephone conference with Balmoral
610
00:37:58,320 --> 00:38:01,120
to try to persuade the reluctant prince.
611
00:38:02,000 --> 00:38:03,120
I can remember...
612
00:38:03,200 --> 00:38:07,800
it sort of sends a tingle up my back,
actually, even thinking about it,
613
00:38:07,880 --> 00:38:11,200
is, we were talking about this,
and then from the box,
614
00:38:11,280 --> 00:38:14,480
this huge big wooden box in the table,
the voice of Balmoral,
615
00:38:14,560 --> 00:38:16,240
came Prince Philip's voice.
616
00:38:16,320 --> 00:38:19,000
And we hadn't really heard it before,
I don't think.
617
00:38:19,080 --> 00:38:21,760
And it was, it was anguished.
618
00:38:22,400 --> 00:38:24,920
You know, he was saying,
you know, "These are the boys here.
619
00:38:25,000 --> 00:38:27,320
You know, you're talking about
these boys, you know,
620
00:38:27,400 --> 00:38:28,960
who've lost their ma."
621
00:38:29,040 --> 00:38:31,280
I mean, it was an extraordinary moment.
622
00:38:31,360 --> 00:38:34,160
And you did think, you know,
that's what brought it back to me,
623
00:38:34,240 --> 00:38:37,840
my God, you know, there's
a bit of suffering going on up there.
624
00:38:41,040 --> 00:38:43,960
The Queen and Prince Philip
were doing everything they could
625
00:38:44,040 --> 00:38:45,960
to protect the young princes.
626
00:38:46,760 --> 00:38:50,080
But this wouldn't satisfy
a nation in mourning.
627
00:38:51,120 --> 00:38:53,680
Soon, a growing public anger
628
00:38:53,760 --> 00:38:56,080
would focus on the royal family...
629
00:38:56,880 --> 00:38:59,800
plunging them into their biggest crisis
630
00:38:59,880 --> 00:39:01,680
since the abdication.
631
00:39:12,080 --> 00:39:14,840
Three days after Princess Diana's death,
632
00:39:14,920 --> 00:39:19,880
the carpet of flowers at Kensington Palace
now stretched more than 50 feet.
633
00:39:21,120 --> 00:39:25,360
And the queues for the books of condolence
were 11 hours long.
634
00:39:28,120 --> 00:39:30,400
But as the flower mountains got bigger
635
00:39:30,480 --> 00:39:32,720
and the queues grew longer,
636
00:39:32,800 --> 00:39:34,960
the mood in the crowd had shifted.
637
00:39:36,000 --> 00:39:39,760
That's the thing I most recall, actually,
is the speed
638
00:39:39,840 --> 00:39:45,120
in which it turned from this sort of tears
and this trauma
639
00:39:45,200 --> 00:39:49,040
to anger, you know,
against the royal family.
640
00:39:49,960 --> 00:39:53,720
Bunkered down in Balmoral,
the royal family had not appeared
641
00:39:53,800 --> 00:39:56,960
or said a word in three days.
642
00:39:57,800 --> 00:40:00,400
I think it's disgraceful
that they're not here in residence.
643
00:40:00,480 --> 00:40:02,320
She hasn't said anything, the Queen.
644
00:40:03,160 --> 00:40:06,720
And, as for Prince Charles, well, I think
there's not a lot he can say, is there?
645
00:40:07,960 --> 00:40:11,720
Prince Charles had been
unfaithful to Diana during their marriage,
646
00:40:11,800 --> 00:40:13,280
and following their divorce,
647
00:40:13,360 --> 00:40:16,240
she had been abandoned
by the royal family.
648
00:40:17,400 --> 00:40:19,000
I think they treated her terrible.
649
00:40:19,080 --> 00:40:20,480
Absolutely shocking.
650
00:40:20,560 --> 00:40:21,920
I don't think...
651
00:40:22,000 --> 00:40:25,160
They're the most cold people
on this earth.
652
00:40:25,240 --> 00:40:29,880
The crowd began to focus
their anger on one conspicuous issue.
653
00:40:29,960 --> 00:40:33,200
Above every major building in London,
654
00:40:33,280 --> 00:40:36,600
there was a Union Jack flying
at half-mast.
655
00:40:37,240 --> 00:40:41,440
But at Buckingham Palace,
the flagpole was bare.
656
00:40:41,520 --> 00:40:45,440
They must be very, very cold-hearted,
not to have a flag up.
657
00:40:45,520 --> 00:40:48,520
I think it's a disgrace
on the whole royal family.
658
00:40:50,080 --> 00:40:51,080
Throughout history,
659
00:40:51,160 --> 00:40:55,000
the Union Jack had never been flown
over the palace.
660
00:40:56,280 --> 00:41:01,120
Royal protocol dictated that the only
flag flown was the royal standard,
661
00:41:01,200 --> 00:41:04,640
and that was only when
the Queen was in residence.
662
00:41:07,000 --> 00:41:08,480
It's actually an "in and out" sign,
663
00:41:08,560 --> 00:41:11,920
that it goes up when the Queen is there
and it comes down when she's away.
664
00:41:12,000 --> 00:41:15,600
But this became a symbol
of royal callousness.
665
00:41:17,360 --> 00:41:20,680
Forty-two thousand people
rang The Sun newspaper,
666
00:41:20,760 --> 00:41:24,080
demanding that the royal family
do away with protocol
667
00:41:24,160 --> 00:41:28,680
and fly the Union Jack
at half-mast over the palace.
668
00:41:30,280 --> 00:41:33,520
But the Queen was sticking resolutely
to tradition.
669
00:41:34,280 --> 00:41:35,960
No flag would fly.
670
00:41:38,760 --> 00:41:41,160
On hindsight, yes,
we should have been more forceful.
671
00:41:41,240 --> 00:41:43,080
The Lord Chamberlain should have been
more forceful.
672
00:41:43,160 --> 00:41:45,200
The Private Secretary
should have been more forceful.
673
00:41:45,280 --> 00:41:46,800
Or somebody should have just done it.
674
00:41:46,880 --> 00:41:48,440
I really am upset.
675
00:41:48,520 --> 00:41:51,000
I can't understand
the Queen doing it, really,
676
00:41:51,080 --> 00:41:54,440
Everything people like about the Queen,
677
00:41:54,520 --> 00:41:56,920
which is she is careful
and she is cautious,
678
00:41:57,000 --> 00:41:59,920
and she is not emotional
and she is not impulsive,
679
00:42:00,000 --> 00:42:02,480
she is steadfast, that's what she is...
680
00:42:03,080 --> 00:42:05,320
Everything they always liked about her,
they realized that week,
681
00:42:05,400 --> 00:42:07,040
they didn't like so much
that particular week
682
00:42:07,120 --> 00:42:09,600
because they wanted to run down to London
and give everybody a cuddle.
683
00:42:13,000 --> 00:42:15,560
Faced with a rising tide
of public anger,
684
00:42:15,640 --> 00:42:19,200
courtiers in London
were now seriously concerned
685
00:42:19,280 --> 00:42:21,720
that the Queen was losing touch
with her people.
686
00:42:22,520 --> 00:42:24,600
There were battles going on,
there's no doubt about it.
687
00:42:24,680 --> 00:42:28,160
Messages were being relayed to try
and encourage the Queen to engage more.
688
00:42:28,240 --> 00:42:32,120
They wanted the Queen to come down
to London as soon as possible.
689
00:42:32,200 --> 00:42:36,560
But the Queen and her immediate family
were still resistant to that.
690
00:42:38,360 --> 00:42:42,640
Unlike the Queen, Tony Blair was
an expert judge of public mood.
691
00:42:43,480 --> 00:42:46,800
He intervened to try
to persuade her to act.
692
00:42:47,280 --> 00:42:50,120
Tony was talking to the Queen
and just saying, "Look,
693
00:42:50,200 --> 00:42:53,640
you know, things are getting
a little bit hot down here."
694
00:42:54,680 --> 00:42:56,040
Blair later claimed
695
00:42:56,120 --> 00:42:59,040
that he asked the Queen
to show her vulnerable side.
696
00:42:59,120 --> 00:43:00,280
Bye-bye.
697
00:43:00,360 --> 00:43:02,320
But Her Majesty wasn't budging.
698
00:43:03,160 --> 00:43:04,400
It's not stubbornness.
699
00:43:04,480 --> 00:43:06,520
It's just that she's been around
a lot longer
700
00:43:06,600 --> 00:43:08,320
than everybody else
that's working for her,
701
00:43:08,400 --> 00:43:12,120
and she's not going to be pushed
by an agenda, by a media agenda,
702
00:43:12,200 --> 00:43:16,680
that, well, you know, somebody famous
has died, so it's got to happen now.
703
00:43:18,360 --> 00:43:21,680
The Queen was adamant
that her rightful place was at Balmoral
704
00:43:21,760 --> 00:43:23,680
with her grieving grandchildren.
705
00:43:24,720 --> 00:43:29,480
Since Diana's death, the family
had rallied round the young princes.
706
00:43:30,040 --> 00:43:35,320
Every day, Prince Philip would take them
walking, fishing, and horse riding,
707
00:43:35,400 --> 00:43:38,520
anything to take their minds
off the tragedy.
708
00:43:39,560 --> 00:43:42,080
What the royal family pulled around
709
00:43:42,160 --> 00:43:44,400
was the fact
that here were two young boys
710
00:43:44,480 --> 00:43:46,680
who had lost their mum.
711
00:43:47,840 --> 00:43:50,320
And I don't think there's
a human being alive
712
00:43:50,400 --> 00:43:53,640
who doesn't respond to that
as being an important thing to do.
713
00:43:53,720 --> 00:43:57,280
It was actually the first time
in her whole long reign
714
00:43:57,360 --> 00:44:00,960
that the Queen was thinking of family
before she was thinking of her people.
715
00:44:01,040 --> 00:44:04,760
And for that we should really admire her,
716
00:44:04,840 --> 00:44:07,880
because her whole attention and thoughts
were for these children.
717
00:44:07,960 --> 00:44:11,720
She wasn't thinking about how this was
going to, quote, "be played" on the media.
718
00:44:17,920 --> 00:44:19,360
The following morning,
719
00:44:19,440 --> 00:44:21,520
the press took aim at the Queen.
720
00:44:22,840 --> 00:44:24,400
Earlier in the week, the newspapers
721
00:44:24,480 --> 00:44:26,400
were being blamed for Diana's death.
722
00:44:27,560 --> 00:44:30,720
Now they attacked the royal family.
723
00:44:32,520 --> 00:44:34,480
In this case,
I think it was a conflation
724
00:44:34,560 --> 00:44:37,520
of public desire and the press
being very quick
725
00:44:37,600 --> 00:44:40,480
to get the attention away from themselves
and onto someone else.
726
00:44:42,320 --> 00:44:44,120
It's the first time I'd felt, ooh,
727
00:44:44,200 --> 00:44:47,040
I wonder if this is what
a civil war feels like.
728
00:44:47,120 --> 00:44:50,400
I wonder if this is how it is
before it kicks off.
729
00:44:51,560 --> 00:44:54,200
In the face
of such sustained criticism,
730
00:44:54,680 --> 00:44:57,320
Prince Charles was now deeply concerned.
731
00:44:58,080 --> 00:44:59,600
As he had predicted,
732
00:44:59,680 --> 00:45:04,120
the royal family were now being
directly blamed for Diana's death.
733
00:45:04,920 --> 00:45:08,600
He still believed it was his duty
to walk in the funeral procession
734
00:45:08,680 --> 00:45:10,720
behind Diana's coffin,
735
00:45:11,000 --> 00:45:14,040
but he was increasingly worried
for his own safety.
736
00:45:14,760 --> 00:45:17,320
The Prince of Wales was convinced
737
00:45:17,400 --> 00:45:20,360
that he was going to be the focus
of the anger,
738
00:45:20,440 --> 00:45:22,280
that he was the real target
of the anger.
739
00:45:22,360 --> 00:45:27,440
I mean, he thought that he might have been
attacked, actually physically attacked.
740
00:45:28,560 --> 00:45:32,320
In response,
the Metropolitan Police drafted in a team
741
00:45:32,400 --> 00:45:35,880
of mounted officers
to guard the funeral procession.
742
00:45:35,960 --> 00:45:39,240
One of the protection officers said,
"There's just one area
743
00:45:39,320 --> 00:45:43,800
where we can't cover the angle
that Prince Charles will be walking at,"
744
00:45:43,880 --> 00:45:48,680
and they asked me if I could move
slightly to my right in Parliament Square
745
00:45:48,760 --> 00:45:51,520
so that I was covering Prince Charles.
746
00:45:51,600 --> 00:45:54,320
And, of course, at the time I went,
"Yeah, that's fine, no problem."
747
00:45:54,400 --> 00:45:56,840
But I remember thinking afterwards,
so what you're asking me to do
748
00:45:56,920 --> 00:46:00,040
is, if somebody wanted to try
and assassinate Prince Charles,
749
00:46:00,120 --> 00:46:01,800
they'd have to shoot me first.
750
00:46:01,880 --> 00:46:04,480
So, you know, at the time, you just go,
"Yeah, that's fine,"
751
00:46:04,560 --> 00:46:07,200
but you think about it after,
thinking, what did I just agree to?
752
00:46:08,280 --> 00:46:12,200
Charles was anxious,
not only for his own safety
753
00:46:12,280 --> 00:46:13,920
but for the future of the monarchy.
754
00:46:15,040 --> 00:46:18,240
He was now convinced
that the Queen had to act,
755
00:46:18,320 --> 00:46:21,280
so he joined forces
with the prime minister.
756
00:46:21,960 --> 00:46:24,000
Tony Blair spoke to Prince Charles
757
00:46:24,080 --> 00:46:30,160
and implored Charles to talk to his mother
to try and sort of break the logjam.
758
00:46:31,560 --> 00:46:35,200
Under extreme pressure
from the media, her people,
759
00:46:35,280 --> 00:46:37,800
her government, and her own son,
760
00:46:37,880 --> 00:46:39,640
the Queen responded.
761
00:46:40,440 --> 00:46:42,040
It finally became clear to her,
762
00:46:42,120 --> 00:46:45,560
out of self-preservation,
for which, you know, she is known,
763
00:46:45,640 --> 00:46:48,960
uh, that this was something bigger
and more important
764
00:46:49,040 --> 00:46:51,320
than her own personal feelings.
765
00:46:53,640 --> 00:46:56,120
Firstly,
she asked her press officer
766
00:46:56,200 --> 00:46:59,080
to break with protocol
and appear on television
767
00:46:59,160 --> 00:47:00,800
to defend the royal family.
768
00:47:01,760 --> 00:47:03,360
The Queen has asked me to say
769
00:47:03,440 --> 00:47:05,680
that the royal family have been hurt
by suggestions
770
00:47:05,760 --> 00:47:08,280
that they are indifferent
to the country's sorrow
771
00:47:08,360 --> 00:47:11,320
at the tragic death
of the Princess of Wales.
772
00:47:11,400 --> 00:47:15,560
Prince William and Prince Harry themselves
want to be with their father
773
00:47:15,640 --> 00:47:18,000
and their grandparents at this time
774
00:47:18,080 --> 00:47:20,320
in the quiet haven of Balmoral.
775
00:47:21,120 --> 00:47:23,960
As their grandmother,
the Queen is helping the princes
776
00:47:24,040 --> 00:47:26,040
to come to terms with their loss
777
00:47:26,120 --> 00:47:28,600
as they prepare themselves
for the public ordeal
778
00:47:28,680 --> 00:47:31,800
of mourning their mother with the nation
on Saturday.
779
00:47:33,680 --> 00:47:36,400
Following the statement,
the palace announced
780
00:47:36,480 --> 00:47:38,560
a series of astonishing steps.
781
00:47:39,120 --> 00:47:40,800
For the first time in history,
782
00:47:40,880 --> 00:47:45,440
the Union Jack would fly
at half-mast over the palace.
783
00:47:46,520 --> 00:47:50,000
The royal family would return to London
on Friday,
784
00:47:50,080 --> 00:47:54,120
a day earlier than planned,
to meet the grieving public.
785
00:47:54,200 --> 00:47:59,080
And most remarkably, the Queen
would address the nation on television.
786
00:47:59,720 --> 00:48:03,640
It would be her first live broadcast
in 50 years.
787
00:48:04,360 --> 00:48:08,080
This was a truly unprecedented climb-down
788
00:48:08,160 --> 00:48:11,480
by an institution
that had always resisted change.
789
00:48:12,800 --> 00:48:15,840
It was very hard for the Queen
to do what she had to do,
790
00:48:15,920 --> 00:48:18,680
yielding, if you like, to public pressure.
791
00:48:18,760 --> 00:48:20,840
She knew better than anyone
792
00:48:20,920 --> 00:48:25,840
that if she lost, or the royal family
lost, the affection of the public,
793
00:48:25,920 --> 00:48:27,560
then their days really were numbered.
794
00:48:30,680 --> 00:48:34,320
To gauge the public reaction,
Princes Andrew and Edward
795
00:48:34,400 --> 00:48:37,240
were asked to walk amongst
the crowds on the Mall,
796
00:48:37,320 --> 00:48:40,880
the first royal public appearance
in four days.
797
00:48:42,720 --> 00:48:45,600
No one knew which way it would go.
798
00:48:45,680 --> 00:48:47,320
There was a real anger.
799
00:48:48,560 --> 00:48:50,240
The moment they were seen,
800
00:48:50,320 --> 00:48:52,880
this sort of relief started to go.
801
00:48:52,960 --> 00:48:55,880
People just wanted to talk
to these princes
802
00:48:55,960 --> 00:48:58,080
about their former sister-in-law.
803
00:49:06,960 --> 00:49:11,560
That evening, the Queen,
Philip, Charles, William, and Harry
804
00:49:11,640 --> 00:49:15,680
stepped outside the Balmoral gates
for the first time since Sunday
805
00:49:15,760 --> 00:49:19,120
to look at the tributes
that had been laid to Diana.
806
00:49:21,320 --> 00:49:27,640
Finally, the world saw them as they were,
a family united in grief.
807
00:49:36,040 --> 00:49:39,000
Faced with the biggest crisis
in half a century,
808
00:49:39,080 --> 00:49:42,320
the Queen and the royal family
had fought back.
809
00:49:44,080 --> 00:49:46,760
But tensions were still running high.
810
00:49:48,000 --> 00:49:52,400
In less than 24 hours,
the Queen would return to London
811
00:49:52,480 --> 00:49:55,040
to face the vast crowds
812
00:49:55,120 --> 00:49:58,800
and she had little idea
how they would react.
813
00:50:05,480 --> 00:50:08,440
Good afternoon. We're breaking
into your regular ITV schedules
814
00:50:08,520 --> 00:50:09,880
to bring you a special program
815
00:50:09,960 --> 00:50:12,280
on the return of the royal family
to London
816
00:50:12,360 --> 00:50:14,880
for the funeral of Diana,
Princess of Wales.
817
00:50:16,080 --> 00:50:18,160
Five days after Diana's death,
818
00:50:18,240 --> 00:50:21,880
the royal family had finally bowed
to intense public pressure
819
00:50:21,960 --> 00:50:24,320
to share openly in the nation's grief.
820
00:50:27,960 --> 00:50:29,800
It was a grim-faced Prince of Wales
821
00:50:29,880 --> 00:50:34,000
who drove his two sons out of the grounds
to begin the journey to London.
822
00:50:38,600 --> 00:50:42,320
The Queen, with Princess Margaret,
left a short time afterwards.
823
00:50:42,400 --> 00:50:44,040
They were driven by the Duke of Edinburgh,
824
00:50:44,120 --> 00:50:47,480
a family together, mourning a family loss.
825
00:50:56,920 --> 00:51:00,200
Princes Charles, William and
Harry boarded the royal plane
826
00:51:00,280 --> 00:51:02,200
at Aberdeen Airport.
827
00:51:02,680 --> 00:51:06,520
Normally, it is forbidden for two
future kings to fly on the same plane,
828
00:51:07,920 --> 00:51:10,320
but the boys were desperate
to be with their father
829
00:51:10,400 --> 00:51:13,400
and the Queen gave them
special permission.
830
00:51:21,120 --> 00:51:24,520
With less than 24 hours to go
until Diana's funeral,
831
00:51:24,600 --> 00:51:29,080
organizers were working around the clock
to make sure London was prepared.
832
00:51:34,480 --> 00:51:38,400
Two million people were now expected
to line the streets for the funeral.
833
00:51:39,320 --> 00:51:41,400
To accommodate the vast crowds,
834
00:51:41,480 --> 00:51:45,600
funeral organizers had quadrupled
the length of the procession route.
835
00:51:45,680 --> 00:51:47,600
It would now stretch
836
00:51:47,680 --> 00:51:49,040
from Kensington Palace
837
00:51:49,120 --> 00:51:50,640
to Westminster Abbey,
838
00:51:50,720 --> 00:51:53,440
four and a half miles
through central London,
839
00:51:53,520 --> 00:51:54,720
twice the length
840
00:51:54,800 --> 00:51:56,640
of Churchill's funeral procession.
841
00:51:57,000 --> 00:51:58,760
The police were horrified by this
842
00:51:58,840 --> 00:52:00,920
'cause they just didn't think
they'd have the manpower
843
00:52:01,000 --> 00:52:06,680
to block off all the roads
and ensure public safety, if you like.
844
00:52:08,160 --> 00:52:10,680
In response,
the Metropolitan Police
845
00:52:10,760 --> 00:52:14,480
mounted the biggest security operation
ever seen in Britain.
846
00:52:15,840 --> 00:52:19,680
Thirty-five thousand officers were needed
on the streets for the funeral,
847
00:52:19,760 --> 00:52:22,080
so all police leave was cancelled
848
00:52:22,160 --> 00:52:25,800
and extra manpower called in
from surrounding forces.
849
00:52:27,240 --> 00:52:29,520
It was one of those military exercises
850
00:52:29,600 --> 00:52:31,840
where you keep having to change
the map board,
851
00:52:31,920 --> 00:52:34,160
because the amount of territory
852
00:52:35,040 --> 00:52:37,760
is needed to be bigger
and bigger and bigger.
853
00:52:37,840 --> 00:52:40,680
And more territory, more police,
854
00:52:40,760 --> 00:52:44,360
more security implications,
more whatever is required.
855
00:52:45,720 --> 00:52:48,840
Huge screens were set up
in Hyde Park and Regent's Park,
856
00:52:49,440 --> 00:52:51,680
with room for 100,000 people.
857
00:52:53,280 --> 00:52:56,880
It was an incredible
organizational feat.
858
00:52:56,960 --> 00:52:58,600
The logistics and the security.
859
00:52:58,680 --> 00:53:04,800
I mean, there were so many things to...
to work out.
860
00:53:04,880 --> 00:53:05,680
Meanwhile,
861
00:53:05,760 --> 00:53:08,840
last-minute rehearsals were taking place
at Westminster Abbey.
862
00:53:11,400 --> 00:53:16,160
Diana's royal coffin was lined with lead
and weighed 50 stone.
863
00:53:17,200 --> 00:53:18,560
To get used to the weight,
864
00:53:18,640 --> 00:53:22,000
her pallbearers had to practice
with a dummy version.
865
00:53:22,480 --> 00:53:24,720
We got told we're gonna try
and simulate the weight
866
00:53:24,800 --> 00:53:26,720
with a curbstone.
867
00:53:27,600 --> 00:53:30,000
And we thought, gor blimey.
868
00:53:30,080 --> 00:53:33,000
I'm not sure if it was one
or two curbstones, but it was heavy.
869
00:53:33,080 --> 00:53:36,640
So we finally managed to get the coffin
on our shoulders and start walking round.
870
00:53:37,640 --> 00:53:41,000
This was the first time we actually got
a feel for the cathedral floor.
871
00:53:41,080 --> 00:53:44,120
It's marble, and it was like
an ice-skating rink
872
00:53:44,200 --> 00:53:46,280
because you wear metal studs.
873
00:53:46,360 --> 00:53:48,760
And we went up and down,
up and down, up and down,
874
00:53:48,840 --> 00:53:50,880
getting the feel
of the actual marble itself.
875
00:53:51,840 --> 00:53:53,920
Did put a bit of a reality check.
876
00:53:54,000 --> 00:53:56,960
If something did happen,
it's gonna happen there.
877
00:54:01,680 --> 00:54:03,960
Three hours
after leaving Balmoral,
878
00:54:04,040 --> 00:54:07,360
Charles, William and Harry
arrived in central London.
879
00:54:08,720 --> 00:54:11,160
The young princes hadn't yet
had a chance to experience
880
00:54:11,240 --> 00:54:14,040
the staggering response
to their mother's death.
881
00:54:15,160 --> 00:54:19,240
So at their request,
they made a detour to Kensington Palace
882
00:54:19,320 --> 00:54:23,520
to look at the hundreds of thousands
of tributes that had been left for her.
883
00:54:33,360 --> 00:54:36,800
It was so juxtaposed
with this "behind palace gates" approach
884
00:54:36,880 --> 00:54:40,760
that we had seen earlier in the week
with no visibility of the royals at all.
885
00:54:40,840 --> 00:54:43,520
And suddenly here they are,
like, in plain sight,
886
00:54:43,600 --> 00:54:48,280
for everyone to see at this moment
of untold grief and upset.
887
00:54:59,080 --> 00:55:00,360
Charles.
888
00:55:00,440 --> 00:55:02,200
Thank you so much, thank you.
889
00:55:02,280 --> 00:55:04,040
Harry, I'm so sorry.
890
00:55:04,120 --> 00:55:05,960
William, William.
891
00:55:06,840 --> 00:55:09,040
Thank you so much, thank you.
892
00:55:12,480 --> 00:55:14,320
Thank you very much. Thank you.
893
00:55:16,160 --> 00:55:17,400
William!
894
00:55:17,480 --> 00:55:20,560
It was a very moving occasion.
895
00:55:20,640 --> 00:55:24,680
Both boys behaved with fantastic dignity.
896
00:55:24,760 --> 00:55:28,400
They were, by turns, interested and sad
897
00:55:29,320 --> 00:55:32,080
and humbled, I think, by what they saw.
898
00:55:32,160 --> 00:55:34,920
Um, and also they kept it together.
899
00:55:35,000 --> 00:55:38,960
And because
what everyone prayed for, above all,
900
00:55:39,040 --> 00:55:41,440
was that the occasion
didn't overwhelm them
901
00:55:41,520 --> 00:55:44,320
and they didn't break down,
and they didn't.
902
00:55:45,400 --> 00:55:48,040
-Your mum was a wonderful woman.
-I know she was.
903
00:55:48,120 --> 00:55:50,440
She was greatly loved.
God bless you, darling.
904
00:55:50,520 --> 00:55:51,760
Thank you.
905
00:56:01,240 --> 00:56:03,040
They all said,
"Thank you very much for coming."
906
00:56:03,120 --> 00:56:04,880
William said, "Thank you so much
for the flowers.
907
00:56:04,960 --> 00:56:06,840
And I'll lay them.
Thank you ever so much."
908
00:56:07,400 --> 00:56:10,960
I shook his hand, and I got all tearful.
I couldn't say anything.
909
00:56:15,400 --> 00:56:16,960
Two miles across London,
910
00:56:17,040 --> 00:56:21,000
the Queen and Duke of Edinburgh
were heading for Buckingham Palace.
911
00:56:22,720 --> 00:56:26,480
They had little idea how they would be
received by the vast crowds.
912
00:56:28,960 --> 00:56:32,880
So much bitterness
had been written in newspapers,
913
00:56:32,960 --> 00:56:37,160
so there was a certain amount
of apprehension from the Queen
914
00:56:37,240 --> 00:56:38,640
as to how she would be greeted.
915
00:56:39,320 --> 00:56:43,240
There for the first time
the Queen witnessing for herself...
916
00:56:43,960 --> 00:56:45,200
-The car is going to stop.
-...the flowers.
917
00:56:45,280 --> 00:56:48,480
The car has stopped.
And Her Majesty is going to get out.
918
00:56:48,560 --> 00:56:53,440
She is going to look for herself
at some of the thousands upon thousands
919
00:56:53,520 --> 00:56:54,920
of floral tributes.
920
00:57:01,760 --> 00:57:06,320
The Queen and Prince Philip
left their car to a muted response.
921
00:57:10,680 --> 00:57:13,320
The attitude of the crowd
was unpleasant,
922
00:57:13,400 --> 00:57:18,400
and it was something
which I have never, ever seen before
923
00:57:18,480 --> 00:57:21,560
in any royal occasion, ever.
924
00:57:21,640 --> 00:57:22,960
You know...
925
00:57:24,440 --> 00:57:28,200
Usually, when the Queen goes by,
people clap, people cheer, people wave.
926
00:57:28,280 --> 00:57:30,320
They don't just stand there.
927
00:57:34,080 --> 00:57:36,200
I was waving my flowers,
928
00:57:36,280 --> 00:57:38,360
and she came over and asked me
929
00:57:38,440 --> 00:57:41,960
if she wanted me to go and put them down
with all the rest of the flowers.
930
00:57:42,040 --> 00:57:44,040
And I said, "No, they're for you, Ma'am."
931
00:57:44,120 --> 00:57:47,160
Been drummed into me to call her "Ma'am,"
mustn't forget to call her "Ma'am."
932
00:57:47,240 --> 00:57:50,640
She'd held my hand at this point.
She was shaking.
933
00:57:50,720 --> 00:57:53,120
And she sort of questioned me,
"Are you sure?"
934
00:57:53,200 --> 00:57:56,040
And I said, "I think you deserve them.
935
00:57:56,120 --> 00:57:59,440
I think you've done the right thing
staying with your grandsons."
936
00:57:59,520 --> 00:58:01,000
I think I actually said,
937
00:58:01,080 --> 00:58:04,040
"If my mum had just died,
I'd want my grandma with me."
938
00:58:06,240 --> 00:58:09,520
I actually think that perhaps
what Kate said struck home,
939
00:58:09,600 --> 00:58:11,800
and people realized that perhaps
they'd been
940
00:58:11,880 --> 00:58:16,520
totally unfair to someone who, after all,
941
00:58:16,600 --> 00:58:19,320
has given her life to our country.
942
00:58:19,400 --> 00:58:21,680
-Don't cry.
-I'm not going to cry.
943
00:58:21,760 --> 00:58:25,320
But, you know, that's what I--
that's what I believe.
944
00:58:25,400 --> 00:58:29,200
Ma'am, take care of the boys.
Take care of the boys, Ma'am.
945
00:58:29,280 --> 00:58:31,080
-That's what we've been doing.
-Sorry?
946
00:58:31,160 --> 00:58:33,240
-That's what we've been doing.
-I know you did.
947
00:58:35,200 --> 00:58:39,040
Courtiers had had little idea
how the crowds would react.
948
00:58:40,360 --> 00:58:44,160
Now they and the Queen
could breathe a sigh of relief.
949
00:58:46,320 --> 00:58:49,720
When the Queen was leaving
the enclosure to go back into the palace,
950
00:58:49,800 --> 00:58:52,720
she walked towards me
and she had a look on her face
951
00:58:52,800 --> 00:58:55,120
as if to say, you know, "Was that okay?"
952
00:58:55,200 --> 00:58:56,640
And I just nodded.
953
00:59:09,880 --> 00:59:11,240
Three hours later,
954
00:59:11,320 --> 00:59:14,880
every television channel
interrupted their normal broadcasting
955
00:59:14,960 --> 00:59:16,960
and cut to Buckingham Palace.
956
00:59:18,320 --> 00:59:23,320
The Queen was about to deliver
her first live address in half a century.
957
00:59:28,760 --> 00:59:31,760
Since last Sunday's dreadful news,
958
00:59:31,840 --> 00:59:34,960
we have seen throughout Britain
and around the world
959
00:59:35,600 --> 00:59:39,040
an overwhelming expression
of sadness at Diana's death.
960
00:59:40,840 --> 00:59:43,560
We have all been trying
in our different ways to cope.
961
00:59:44,240 --> 00:59:48,320
So what I say to you now,
as your Queen and as a grandmother,
962
00:59:48,760 --> 00:59:50,600
I say from my heart.
963
00:59:51,640 --> 00:59:55,040
First, I want to pay tribute
to Diana myself.
964
00:59:56,000 --> 00:59:58,760
She was an exceptional
and gifted human being.
965
00:59:59,480 --> 01:00:04,280
I admired and respected her for her energy
and commitment to others
966
01:00:04,360 --> 01:00:08,080
and especially for her devotion
to her two boys.
967
01:00:08,760 --> 01:00:13,080
I for one believe there are lessons
to be drawn from her life
968
01:00:13,640 --> 01:00:16,920
and from the extraordinary
and moving reaction to her death.
969
01:00:17,920 --> 01:00:21,160
I hope that tomorrow we can all,
wherever we are,
970
01:00:21,720 --> 01:00:24,440
join in expressing our grief
at Diana's loss
971
01:00:25,280 --> 01:00:27,920
and gratitude for her all-too-short life.
972
01:00:29,520 --> 01:00:33,000
I thought it was amazing
because it was delivered faultlessly
973
01:00:33,080 --> 01:00:37,600
and with some degree of, I felt, um...
974
01:00:38,320 --> 01:00:39,160
empathy.
975
01:00:39,480 --> 01:00:43,960
Um, she wasn't a remote figure.
She genuinely was saying what she felt.
976
01:00:44,040 --> 01:00:48,280
I'm sure she found it excruciatingly
difficult to give that address.
977
01:00:48,360 --> 01:00:51,840
I thought that really showed the Queen
as somebody who did listen
978
01:00:51,920 --> 01:00:54,640
and was willing to adapt
and change her behavior.
979
01:00:54,720 --> 01:00:56,600
I thought she said everything
she should have said.
980
01:00:56,680 --> 01:00:58,520
Can't think of anything
she left out at all.
981
01:00:58,600 --> 01:01:02,000
She sounded very sincere and she looked
as though she was very moved.
982
01:01:02,080 --> 01:01:04,760
And I think that will satisfy everyone.
983
01:01:06,320 --> 01:01:09,640
The Queen had bowed to public
pressure as never before,
984
01:01:10,720 --> 01:01:14,440
and she had helped heal the rift
between crown and country.
985
01:01:22,640 --> 01:01:26,640
Later that evening, Diana was taken
home to Kensington Palace,
986
01:01:26,720 --> 01:01:29,160
where she would spend one last night.
987
01:01:34,040 --> 01:01:36,600
Behind a coffin
shrouded in the royal standard
988
01:01:36,680 --> 01:01:39,920
and adorned by a spray
of her favorite white lilies
989
01:01:40,000 --> 01:01:43,040
drove her two sons,
Princes William and Harry,
990
01:01:43,120 --> 01:01:45,160
bringing their mother back home.
991
01:01:52,000 --> 01:01:54,240
Bye, Diana darling!
992
01:01:54,320 --> 01:01:55,800
Bye, darling!
993
01:01:57,120 --> 01:01:58,440
Bye, baby!
994
01:02:02,560 --> 01:02:05,120
It was quite an extraordinary
occasion, actually,
995
01:02:05,200 --> 01:02:07,320
and there was a lot of people crying,
996
01:02:08,040 --> 01:02:10,800
but it was also quite uplifting, too,
in many ways,
997
01:02:10,880 --> 01:02:16,400
because you could... you felt this woman
really did reach out.
998
01:02:19,000 --> 01:02:23,160
The boys said
a final private farewell to their mother,
999
01:02:23,240 --> 01:02:27,360
before Paul Burrell,
Diana's butler for over a decade,
1000
01:02:27,440 --> 01:02:30,480
kept a solitary all-night vigil
over her body.
1001
01:02:31,080 --> 01:02:34,120
I'd asked the policeman
to bring in flowers from outside,
1002
01:02:34,200 --> 01:02:37,480
and I decorated the room
and lit all the candles,
1003
01:02:38,200 --> 01:02:41,480
and I pulled a chair up,
and I sat with her.
1004
01:02:42,160 --> 01:02:44,720
It may sound silly now,
20 years later, but...
1005
01:02:45,240 --> 01:02:48,360
I just wanted to have a last conversation
1006
01:02:49,720 --> 01:02:53,480
and tell her about all the people
that had been ringing
1007
01:02:53,560 --> 01:02:55,720
and all the people that had left messages
1008
01:02:55,800 --> 01:03:00,840
and all the people that had expressed
their love for her.
1009
01:03:02,360 --> 01:03:03,600
So that was important.
1010
01:03:12,000 --> 01:03:16,080
That night, Diana's mother,
Frances Shand Kydd,
1011
01:03:16,160 --> 01:03:19,120
paid her own personal tribute
to her daughter.
1012
01:03:20,320 --> 01:03:23,680
Diana's mother told me
that she had found the whole experience
1013
01:03:23,760 --> 01:03:27,600
of the mourning extremely moving.
1014
01:03:27,680 --> 01:03:29,560
It really did touch her,
and she told me
1015
01:03:29,640 --> 01:03:35,080
that she spent hours walking
the streets among the people
1016
01:03:35,160 --> 01:03:37,080
who had come to mourn her daughter.
1017
01:03:39,080 --> 01:03:41,360
With the funeral now just 12 hours away,
1018
01:03:41,960 --> 01:03:44,960
30,000 people bedded down on the streets,
1019
01:03:45,040 --> 01:03:49,440
with a further 500 on a specially adapted
train in Paddington Station.
1020
01:03:51,480 --> 01:03:54,040
After six days of intense public grief,
1021
01:03:54,120 --> 01:03:58,080
London was ready for the biggest funeral
in British history.
1022
01:04:13,720 --> 01:04:16,000
The morning of Princess Diana's funeral.
1023
01:04:17,200 --> 01:04:20,120
The culmination of one
of the most remarkable weeks
1024
01:04:20,200 --> 01:04:22,000
in modern British history.
1025
01:04:22,080 --> 01:04:23,400
Go!
1026
01:04:27,920 --> 01:04:31,720
The events of the past few days
had shaken the monarchy
1027
01:04:31,800 --> 01:04:34,200
and the nation to its core.
1028
01:04:35,040 --> 01:04:39,800
Now the funeral would be a chance
for both to grieve together.
1029
01:04:51,120 --> 01:04:53,760
The service was to take place
at Westminster Abbey.
1030
01:04:55,000 --> 01:04:57,400
Two thousand guests had been invited,
1031
01:04:57,480 --> 01:04:59,920
and many started queuing
from the early morning.
1032
01:05:01,240 --> 01:05:03,720
I remember rushing out
into the garden
1033
01:05:03,800 --> 01:05:08,280
and picking roses
and wrapping them in cooking foil
1034
01:05:08,360 --> 01:05:09,680
and taking them with me.
1035
01:05:10,280 --> 01:05:13,800
Uh, not the most elegant bouquet
you ever saw,
1036
01:05:13,880 --> 01:05:16,760
but I just wanted some sort of tribute.
1037
01:05:17,040 --> 01:05:21,880
And arrived at Westminster Abbey
and just put them there.
1038
01:05:25,000 --> 01:05:28,600
Across Britain,
33 million people tuned in to watch,
1039
01:05:28,680 --> 01:05:32,200
with a further two and half billion
around the world,
1040
01:05:32,280 --> 01:05:35,680
the biggest global audience
in television history.
1041
01:05:35,760 --> 01:05:38,400
That's Whitehall,
cenotaph at the end.
1042
01:05:38,480 --> 01:05:40,920
People just waiting silently.
1043
01:05:41,800 --> 01:05:42,840
In London,
1044
01:05:42,920 --> 01:05:46,160
more than a million people had now crowded
onto the procession route,
1045
01:05:46,640 --> 01:05:50,080
with tens of thousands in Hyde Park
and Regent's Park.
1046
01:05:51,640 --> 01:05:53,080
As a sign of respect,
1047
01:05:53,720 --> 01:05:56,360
the police had imposed
a "no fly" zone across London,
1048
01:05:56,440 --> 01:05:58,560
giving the city a sense of calm.
1049
01:06:01,760 --> 01:06:05,840
Then, with the time drawing close,
a deeper hush descended.
1050
01:06:15,800 --> 01:06:17,280
The silence...
1051
01:06:18,240 --> 01:06:21,280
I mean you really could hear
a bee buzzing.
1052
01:06:21,360 --> 01:06:23,240
There were no planes overhead.
1053
01:06:23,320 --> 01:06:24,760
There was no traffic.
1054
01:06:24,840 --> 01:06:26,160
There was nothing.
1055
01:06:28,160 --> 01:06:29,720
At Kensington Palace,
1056
01:06:29,800 --> 01:06:33,160
Diana's pallbearers were preparing
for the funeral procession.
1057
01:06:33,920 --> 01:06:35,360
Princess Diana's coffin come out
1058
01:06:35,440 --> 01:06:37,400
and we put it onto the gun carriage then.
1059
01:06:37,480 --> 01:06:40,120
And to see that, that was...
1060
01:06:41,280 --> 01:06:43,160
it really put a lump in your throat.
1061
01:06:43,800 --> 01:06:46,960
And you're just thinking, whoa,
I can't believe I'm doing this.
1062
01:06:47,520 --> 01:06:49,280
I can't believe I got chosen for this.
1063
01:06:54,240 --> 01:06:55,760
At 9:08 a.m.,
1064
01:06:55,840 --> 01:06:59,320
the great tenor bell at Westminster Abbey
began to toll.
1065
01:07:01,120 --> 01:07:04,920
I still remember the bell,
and then I had an earpiece in
1066
01:07:05,000 --> 01:07:07,600
and they just said, "Right, time to go."
1067
01:07:14,840 --> 01:07:18,360
When we went through the gates,
as soon as we got onto the road,
1068
01:07:18,440 --> 01:07:22,200
there was this... the best way
to describe it, really, is wailing.
1069
01:07:30,080 --> 01:07:33,200
You can hear the tears
in the crowd, it was inevitable.
1070
01:07:44,680 --> 01:07:47,120
This woman screamed,
"Diana, we love you!"
1071
01:07:47,200 --> 01:07:51,120
And it was like cutting through butter,
it was, the scream was.
1072
01:07:51,200 --> 01:07:53,680
It was cutting through you
something serious.
1073
01:07:53,760 --> 01:07:58,400
And to hear that
and the emotion behind it...
1074
01:07:59,200 --> 01:08:01,240
I certainly got affected by it.
1075
01:08:05,680 --> 01:08:08,160
The Westminster bell
tolled every minute,
1076
01:08:08,240 --> 01:08:11,920
signaling the procession's
slow progress towards the abbey.
1077
01:08:15,360 --> 01:08:17,640
On the coffin was a wreath
from William and Harry,
1078
01:08:17,720 --> 01:08:21,520
along with a hand-written card
that read simply, "Mummy."
1079
01:08:23,600 --> 01:08:27,160
That brought it home to people
that this wasn't this massive celebrity.
1080
01:08:27,240 --> 01:08:28,360
This wasn't this princess.
1081
01:08:28,440 --> 01:08:31,080
It was Mummy.
It was a little boy's mother.
1082
01:08:31,160 --> 01:08:33,160
It was deeply, deeply moving,
1083
01:08:33,240 --> 01:08:36,080
and an unforgettable image of the day.
1084
01:08:41,440 --> 01:08:43,960
And the cortege now goes
through Apsley Gate.
1085
01:08:44,040 --> 01:08:45,320
This is a historic moment
1086
01:08:45,960 --> 01:08:51,560
because only the monarch has ever ridden
through Apsley Gate.
1087
01:08:59,480 --> 01:09:01,960
You could just hear
the hobnail boots
1088
01:09:02,040 --> 01:09:03,960
hitting the surface of the road.
1089
01:09:04,680 --> 01:09:07,800
You could hear the wheels turning.
You could hear the horses' hooves.
1090
01:09:08,200 --> 01:09:09,960
You couldn't hear any birds.
1091
01:09:10,040 --> 01:09:13,840
It's almost as if the birds knew
what was happening and kept away.
1092
01:09:13,920 --> 01:09:17,160
It was quite eerie,
but it was very moving.
1093
01:09:25,000 --> 01:09:26,280
With the cortege approaching,
1094
01:09:26,360 --> 01:09:29,680
the Queen and the royal family
came out of Buckingham Palace
1095
01:09:29,760 --> 01:09:31,720
to stand at the west gate.
1096
01:09:34,560 --> 01:09:37,440
This is an extraordinary view
we're seeing here.
1097
01:09:37,520 --> 01:09:42,040
We've never, as far as I'm aware,
seen the royal family standing like this
1098
01:09:42,120 --> 01:09:43,720
at the gates of Buckingham Palace.
1099
01:09:43,800 --> 01:09:45,560
Anything is possible today.
1100
01:09:47,360 --> 01:09:50,440
Myself at the front and
a colleague at the back had earpieces in,
1101
01:09:50,520 --> 01:09:54,440
We were told unexpectedly that
the Queen walked out of Buckingham Palace,
1102
01:09:54,920 --> 01:09:57,560
which nobody had planned for,
nobody knew she was going to do.
1103
01:09:57,640 --> 01:10:00,840
So there was a great deal of chatter
in my ear, people panicking
1104
01:10:00,920 --> 01:10:03,080
all over the place
because the Queen suddenly decided
1105
01:10:03,160 --> 01:10:06,000
that she was going to come out
and pay her respects.
1106
01:10:08,200 --> 01:10:12,080
Then the world witnessed
a small but hugely significant moment.
1107
01:10:12,960 --> 01:10:17,600
In another break with royal tradition,
as Diana's coffin passed,
1108
01:10:17,680 --> 01:10:19,440
the Queen bowed.
1109
01:10:25,480 --> 01:10:27,320
It's respect.
1110
01:10:27,400 --> 01:10:29,560
And the Queen does respect.
1111
01:10:29,640 --> 01:10:32,960
Something like that would come naturally,
nobody would have to tell her to do that.
1112
01:10:33,040 --> 01:10:36,200
It's something that would be
inherent in her makeup.
1113
01:10:40,960 --> 01:10:43,160
As the cortege
snaked through London,
1114
01:10:43,240 --> 01:10:45,800
Westminster Abbey was filling with guests.
1115
01:10:47,360 --> 01:10:50,240
Diana had been the most famous
woman in the world,
1116
01:10:50,320 --> 01:10:53,840
and celebrities, royalty,
and heads of state
1117
01:10:53,920 --> 01:10:55,280
were all on the guest list.
1118
01:11:00,760 --> 01:11:04,960
Then the family of Diana's boyfriend,
Dodi, entered the abbey.
1119
01:11:05,040 --> 01:11:08,600
I remember sitting there
and the Al-Fayeds came in.
1120
01:11:08,680 --> 01:11:12,840
And there was a kind
of respectful gasp,
1121
01:11:12,920 --> 01:11:17,760
you know, in recognition that he'd also
lost a son in this terrible accident.
1122
01:11:22,160 --> 01:11:25,200
As the procession drew close
to St. James's Palace,
1123
01:11:25,280 --> 01:11:28,880
the world witnessed
another totally unexpected moment.
1124
01:11:31,840 --> 01:11:35,840
Princes Charles, William and Harry
emerged from their home
1125
01:11:35,920 --> 01:11:38,240
to walk behind Diana's coffin.
1126
01:11:39,440 --> 01:11:42,360
They were joined by the Duke of Edinburgh
and Earl Spencer.
1127
01:11:44,600 --> 01:11:47,760
I don't think I knew, until that moment,
1128
01:11:47,840 --> 01:11:49,920
that both of the boys were going to do it.
1129
01:11:50,000 --> 01:11:53,280
I mean, again, it sort of puts
a tingle in my spine, and I just...
1130
01:11:53,360 --> 01:11:56,880
you know, I just thought, my God,
you know, how brave.
1131
01:12:00,120 --> 01:12:01,160
For days,
1132
01:12:01,240 --> 01:12:04,680
Prince William had refused outright
to walk in the procession.
1133
01:12:05,600 --> 01:12:08,520
But on the morning of the funeral,
he agreed.
1134
01:12:09,480 --> 01:12:13,280
It took Prince Philip to persuade William
to do it in the end.
1135
01:12:13,360 --> 01:12:16,320
He put a grandfatherly arm
around him and said,
1136
01:12:16,400 --> 01:12:18,680
"Look, if I come, too, will you do it?"
1137
01:12:20,240 --> 01:12:24,120
Whose heart cannot go out
to those boys today?
1138
01:12:25,360 --> 01:12:28,760
Who can avoid a choke in the throat
at the sight of them?
1139
01:12:30,600 --> 01:12:34,400
Prince Charles felt it was
his duty to walk in the procession,
1140
01:12:34,920 --> 01:12:37,040
but he knew that he remained
deeply unpopular
1141
01:12:37,120 --> 01:12:38,680
in the wake of Diana's death.
1142
01:12:39,440 --> 01:12:43,080
Both he and the police were concerned
about the public reaction
1143
01:12:43,160 --> 01:12:44,360
when he appeared.
1144
01:12:45,080 --> 01:12:47,080
Alert to any potential threat,
1145
01:12:47,600 --> 01:12:51,880
the Metropolitan Police had placed
plainclothes officers amongst the crowds,
1146
01:12:52,560 --> 01:12:55,160
with marksmen watching
from nearby rooftops.
1147
01:12:58,560 --> 01:13:00,880
When we got
to St. James's Palace,
1148
01:13:00,960 --> 01:13:04,920
I remember somebody shouting out,
"You didn't deserve her!"
1149
01:13:05,000 --> 01:13:07,240
And I remember being slightly worried then
that whoever said that,
1150
01:13:07,320 --> 01:13:08,920
are they walking towards him?
1151
01:13:09,000 --> 01:13:11,320
I can't turn around,
I have to look straight ahead
1152
01:13:11,400 --> 01:13:13,240
and keep the horses moving
in a straight line,
1153
01:13:13,320 --> 01:13:17,880
so there was a sense then at the time,
is something happening behind me?
1154
01:13:17,960 --> 01:13:21,720
But, uh, I just kept going, really,
hoping that it was a one-off.
1155
01:13:21,800 --> 01:13:26,480
As we moved away, luckily there was
no other similar comment.
1156
01:13:30,080 --> 01:13:34,120
Almost intolerable moment
1157
01:13:34,200 --> 01:13:36,480
for the two boys, the two princes,
1158
01:13:38,000 --> 01:13:41,440
as they take their place
behind their mother's coffin.
1159
01:13:47,480 --> 01:13:50,400
Pretty daunting, to be walking
behind a gun carriage.
1160
01:13:50,480 --> 01:13:52,200
Their mother's on the gun carriage.
1161
01:13:52,280 --> 01:13:56,760
And they are being watched by tens
of thousands of people along the route
1162
01:13:56,840 --> 01:13:59,320
and millions on television.
1163
01:13:59,640 --> 01:14:02,360
And it was quite a tough experience
for them,
1164
01:14:02,440 --> 01:14:05,800
and they carried it off with such aplomb,
it's unbelievable.
1165
01:14:13,560 --> 01:14:15,400
I was incredibly impressed.
1166
01:14:15,480 --> 01:14:19,080
I lost my father when I was 12,
so I was their age.
1167
01:14:19,160 --> 01:14:21,880
So I remember, um...
1168
01:14:22,840 --> 01:14:24,040
what it felt like.
1169
01:14:24,120 --> 01:14:27,160
And to be able to have done that
1170
01:14:27,240 --> 01:14:30,280
in such a sort of, what I thought
was such a dignified fashion,
1171
01:14:30,360 --> 01:14:33,000
I thought was sort of quite,
quite amazing.
1172
01:14:34,680 --> 01:14:36,920
The princes were joined behind the coffin
1173
01:14:37,000 --> 01:14:40,520
by 533 workers from Diana's charities.
1174
01:14:45,440 --> 01:14:47,320
As the Queen made her way to the abbey,
1175
01:14:47,400 --> 01:14:49,480
for the first time in history,
1176
01:14:49,560 --> 01:14:52,720
the Union Jack was raised
above Buckingham Palace
1177
01:14:52,800 --> 01:14:55,200
before being lowered to half-mast.
1178
01:14:58,160 --> 01:15:01,880
The will of the people
had trumped centuries of tradition.
1179
01:15:06,320 --> 01:15:09,240
Then Diana's family entered
Westminster Abbey,
1180
01:15:10,200 --> 01:15:11,880
and the congregation stood.
1181
01:15:21,600 --> 01:15:25,400
They were followed ten minutes later
by the Queen and the Queen Mother.
1182
01:15:32,920 --> 01:15:36,640
One hour and 47 minutes
after leaving Kensington Palace,
1183
01:15:37,280 --> 01:15:40,720
the cortege arrived precisely on time.
1184
01:15:42,600 --> 01:15:44,760
Now, Diana's pallbearers
1185
01:15:44,840 --> 01:15:48,760
had to undertake
the most important job of their lives.
1186
01:15:48,840 --> 01:15:52,680
We'd just done four and half miles.
We're trying to wake our arms up.
1187
01:15:52,760 --> 01:15:54,680
We knew what was going
to happen now.
1188
01:15:54,760 --> 01:15:57,720
We had to pick up the coffin.
Um...
1189
01:15:58,200 --> 01:16:01,440
Emotionally, I think we blocked
a lot of that out.
1190
01:16:01,520 --> 01:16:03,040
I think, "We're here now.
1191
01:16:03,640 --> 01:16:05,960
Let's get it done now and do our best."
1192
01:16:08,000 --> 01:16:11,960
The coffin lined with lead,
so heavy.
1193
01:16:12,520 --> 01:16:15,000
And the eyes of the world
are on these men.
1194
01:16:24,760 --> 01:16:28,000
We waited and there was complete silence.
1195
01:16:28,520 --> 01:16:32,360
And then we saw the coffin
beginning to come in.
1196
01:16:34,120 --> 01:16:37,280
And I think that was when it became real.
1197
01:16:37,760 --> 01:16:42,840
And I just think of it now,
and the roses on the back
1198
01:16:43,600 --> 01:16:45,040
that had come from the children.
1199
01:16:45,120 --> 01:16:48,400
I... It was unbearable. It was unbearable.
1200
01:16:53,520 --> 01:16:55,640
Slowly, deliberately,
1201
01:16:55,720 --> 01:16:58,720
Diana's pallbearers walked her coffin
1202
01:16:58,800 --> 01:17:01,880
down the long nave of Westminster Abbey.
1203
01:17:03,440 --> 01:17:06,720
You could feel with the studs
that you were slipping all the time.
1204
01:17:06,800 --> 01:17:10,240
Every step you'd take, you could go.
1205
01:17:10,320 --> 01:17:12,440
And you had to concentrate
on what you were doing,
1206
01:17:12,520 --> 01:17:16,760
because it only takes a second,
one lapse,
1207
01:17:16,840 --> 01:17:19,440
and something serious
could have happened.
1208
01:17:22,080 --> 01:17:23,280
Out of respect,
1209
01:17:23,360 --> 01:17:28,000
the television cameras didn't film
the royal family or the Spencers.
1210
01:17:38,680 --> 01:17:41,120
To make the funeral
as inclusive as possible,
1211
01:17:41,400 --> 01:17:44,000
the hymns had been printed
in the day's newspapers.
1212
01:17:50,600 --> 01:17:53,120
People were actually able
to sing along in the hymns,
1213
01:17:53,200 --> 01:17:58,080
and we were able to really feel
that everyone was involved,
1214
01:17:58,160 --> 01:18:01,600
even though millions
were not present in the abbey.
1215
01:18:03,240 --> 01:18:07,240
Then Earl Spencer stood
to deliver his sister's eulogy.
1216
01:18:08,480 --> 01:18:12,480
The congregation
and the millions watching outside
1217
01:18:12,560 --> 01:18:14,640
had no idea what was to come.
1218
01:18:17,560 --> 01:18:22,200
Everything was fine until Earl Spencer
stepped into the pulpit,
1219
01:18:22,280 --> 01:18:25,160
and I thought that
that was going to be okay.
1220
01:18:25,240 --> 01:18:28,280
I thought it was going to be
just the same as we've heard before.
1221
01:18:28,360 --> 01:18:31,400
Diana was the very essence
of compassion,
1222
01:18:31,480 --> 01:18:34,920
of duty, of style, of beauty,
1223
01:18:35,440 --> 01:18:39,200
a standard-bearer for the rights
of the truly downtrodden
1224
01:18:39,760 --> 01:18:43,320
and who proved in the last year
that she needed no royal title
1225
01:18:43,400 --> 01:18:46,640
to continue to generate
her particular brand of magic.
1226
01:18:46,720 --> 01:18:50,920
It sounded to me like a speech
where nobody had advised him,
1227
01:18:51,000 --> 01:18:52,960
nobody had drafted it for him.
1228
01:18:53,040 --> 01:18:56,840
It was not, you know, the formal speech
on the formal occasion.
1229
01:18:56,920 --> 01:18:58,520
It came straight from his heart.
1230
01:18:58,600 --> 01:19:01,120
She talked endlessly
of getting away from England,
1231
01:19:01,200 --> 01:19:03,200
mainly because
of the treatment that she received
1232
01:19:03,280 --> 01:19:04,960
at the hands of the newspapers.
1233
01:19:05,040 --> 01:19:07,480
She would want us today
to pledge ourselves
1234
01:19:07,560 --> 01:19:10,840
to protecting her beloved boys,
William and Harry,
1235
01:19:10,920 --> 01:19:12,040
from a similar fate.
1236
01:19:12,600 --> 01:19:15,400
And I do this here, Diana,
on your behalf.
1237
01:19:15,480 --> 01:19:18,680
And beyond that,
on behalf of your mother and sisters,
1238
01:19:18,760 --> 01:19:23,360
I pledge that we, your blood family,
will do all we can to continue
1239
01:19:23,440 --> 01:19:25,280
the imaginative and loving way
1240
01:19:25,360 --> 01:19:28,440
in which you were steering
these two exceptional young men,
1241
01:19:29,000 --> 01:19:32,640
so that their souls are not simply
immersed by duty and tradition
1242
01:19:33,120 --> 01:19:35,760
but can sing openly as you planned.
1243
01:19:35,840 --> 01:19:41,760
He basically looked over, you know,
to a pew full of his in-laws,
1244
01:19:42,160 --> 01:19:43,840
uh, and had a go at them,
1245
01:19:43,920 --> 01:19:47,160
from the box, in the middle
of a funeral of his sister.
1246
01:19:47,840 --> 01:19:50,440
Well, you know, questionable.
1247
01:19:51,000 --> 01:19:54,200
He was saying
that they hadn't looked after her,
1248
01:19:54,280 --> 01:19:58,040
and they were inappropriate
to bring up her children.
1249
01:19:58,120 --> 01:19:59,960
It was very strong stuff.
1250
01:20:00,720 --> 01:20:04,320
I think the emotional impact
of his speech was so great
1251
01:20:04,400 --> 01:20:06,280
that we just sat and took it in.
1252
01:20:09,480 --> 01:20:11,560
And then the sound came.
1253
01:20:24,680 --> 01:20:27,200
I didn't realize
it was people clapping outside.
1254
01:20:27,280 --> 01:20:32,080
It sounded like pebbles rattling
on the roof of the abbey.
1255
01:20:33,400 --> 01:20:35,160
And it was coming closer and closer.
1256
01:20:35,240 --> 01:20:37,680
It quite put up the hairs
on the back of your neck.
1257
01:20:44,600 --> 01:20:46,440
That wonderful sound like the sea,
1258
01:20:46,520 --> 01:20:49,680
rolling in through the doors of the abbey
1259
01:20:49,760 --> 01:20:51,960
and then rolling up the aisles
of the abbey,
1260
01:20:52,040 --> 01:20:53,280
and we all joined.
1261
01:20:53,360 --> 01:20:56,560
We all joined.
I don't know who didn't, but we did.
1262
01:20:57,360 --> 01:20:58,760
Hmm.
1263
01:21:00,640 --> 01:21:03,960
But many people felt the eulogy
was totally inappropriate.
1264
01:21:05,640 --> 01:21:08,080
I thought, no, don't, don't applaud him.
1265
01:21:08,640 --> 01:21:09,720
Look at the Queen.
1266
01:21:09,800 --> 01:21:12,640
The Queen's horrified
by what he's just said.
1267
01:21:14,440 --> 01:21:19,320
Nobody addresses the Queen of England
in that way.
1268
01:21:20,200 --> 01:21:21,520
Nobody.
1269
01:21:21,600 --> 01:21:24,760
You would have been beheaded for that
a couple of centuries before.
1270
01:21:27,080 --> 01:21:31,400
I was very angry that Diana's brother
could stand up and say what he did say,
1271
01:21:31,480 --> 01:21:34,720
because in attacking the royal family,
he was attacking his nephews,
1272
01:21:34,800 --> 01:21:38,000
William and Harry,
and he talked about blood relative.
1273
01:21:38,080 --> 01:21:40,040
Well, he's had nothing to do
with their upbringing,
1274
01:21:40,120 --> 01:21:41,520
and they very rarely see him,
1275
01:21:41,600 --> 01:21:44,720
so what was actually said on the day
was sheer hypocrisy.
1276
01:21:45,240 --> 01:21:47,320
♪ Alleluia ♪
1277
01:21:47,400 --> 01:21:50,560
Was it strategically sensible?
1278
01:21:50,640 --> 01:21:51,720
Possibly not.
1279
01:21:51,800 --> 01:21:54,920
Did it make enemies for him? Probably.
1280
01:21:55,000 --> 01:21:59,040
But... for the general public,
it lanced a boil.
1281
01:21:59,120 --> 01:22:02,840
It made us feel, heavens,
somebody is saying...
1282
01:22:03,800 --> 01:22:05,280
she should have been protected.
1283
01:22:18,360 --> 01:22:20,920
Diana's funeral had been
a bittersweet farewell
1284
01:22:21,000 --> 01:22:22,480
to the people's princess.
1285
01:22:28,640 --> 01:22:31,560
I was quite sure
that she would have approved
1286
01:22:31,640 --> 01:22:33,120
of the turnout
1287
01:22:33,200 --> 01:22:35,680
and the solemnity,
1288
01:22:35,760 --> 01:22:40,880
and, uh, the beauty
of this great ceremony.
1289
01:22:43,920 --> 01:22:46,000
In just six days,
1290
01:22:46,080 --> 01:22:50,880
the royal establishment had pulled off
an astonishing feat of planning.
1291
01:22:52,840 --> 01:22:55,320
It was completely brilliant
because it was done
1292
01:22:55,400 --> 01:22:58,760
so efficiently, so, um...
1293
01:22:59,240 --> 01:23:03,080
effectively and so, sort of,
in such a dignified fashion
1294
01:23:03,160 --> 01:23:07,240
that it reminded people
why they like the royal family,
1295
01:23:07,320 --> 01:23:11,200
because it's part of an establishment
that does this
1296
01:23:11,280 --> 01:23:13,480
at moments of crisis.
1297
01:23:27,640 --> 01:23:30,400
I felt really moved
at the end
1298
01:23:30,480 --> 01:23:34,880
when this huge chord suddenly was over.
1299
01:23:35,600 --> 01:23:38,360
We could see the brilliant blue sky
out of the west door,
1300
01:23:39,000 --> 01:23:41,680
and it was then that we had
a minute's silence
1301
01:23:42,200 --> 01:23:43,440
in memory of Princess Diana.
1302
01:23:44,320 --> 01:23:49,040
The drama was so telling,
and it was almost unbearable.
1303
01:23:59,080 --> 01:24:01,440
Diana's funeral was over.
1304
01:24:02,160 --> 01:24:04,840
But she had one final journey to make.
1305
01:24:16,560 --> 01:24:20,800
Diana's funeral had been a fitting end
to an extraordinary week.
1306
01:24:23,000 --> 01:24:25,040
By delivering such a spectacle,
1307
01:24:25,120 --> 01:24:28,760
the royal family had helped repair
their damaged relationship
1308
01:24:28,840 --> 01:24:29,920
with the public.
1309
01:24:35,240 --> 01:24:38,280
But Diana had one final journey to make.
1310
01:24:42,920 --> 01:24:44,440
The princess was to be buried
1311
01:24:44,520 --> 01:24:46,880
at her family's estate
in Northamptonshire,
1312
01:24:47,560 --> 01:24:50,320
77 miles from Westminster Abbey.
1313
01:24:54,600 --> 01:24:58,520
Charles, William and Harry
left to take the royal train,
1314
01:24:58,840 --> 01:25:00,920
along with the Spencer family.
1315
01:25:03,720 --> 01:25:06,360
Diana's coffin would be driven
all the way there,
1316
01:25:06,440 --> 01:25:10,000
giving the public a chance
to say a final farewell.
1317
01:25:16,760 --> 01:25:18,240
For the entire journey,
1318
01:25:18,320 --> 01:25:21,840
the hearse would be escorted
by eight police motorcyclists.
1319
01:25:24,560 --> 01:25:26,640
All the riders had known Diana.
1320
01:25:28,920 --> 01:25:31,520
They'd quite often go
to Kensington Palace.
1321
01:25:31,600 --> 01:25:35,560
Then she'd be there in a track suit
and her slippers or whatever,
1322
01:25:35,640 --> 01:25:37,600
with the two boys looking at the bikes.
1323
01:25:37,680 --> 01:25:39,000
And we'd just chat.
1324
01:25:39,080 --> 01:25:41,920
You could just talk to her as if you were
talking to a member of your family.
1325
01:25:42,480 --> 01:25:45,200
She was just lovely. She was lovely.
1326
01:25:53,040 --> 01:25:54,560
And more applause.
1327
01:25:54,640 --> 01:25:55,800
Quite extraordinary.
1328
01:25:55,880 --> 01:25:59,120
I've never witnessed that in this country
at a funeral.
1329
01:25:59,200 --> 01:26:01,880
It's as if the people
want to say something,
1330
01:26:01,960 --> 01:26:05,280
and this is the best way
to express their feelings.
1331
01:26:08,920 --> 01:26:11,160
As the cortege
left central London,
1332
01:26:11,240 --> 01:26:13,920
it became clear
the police had underestimated
1333
01:26:14,000 --> 01:26:17,120
how many people would want
to pay their respects.
1334
01:26:17,200 --> 01:26:20,320
Look at the crowd.
They're pressing around the cortege.
1335
01:26:20,400 --> 01:26:24,200
The police aren't there to hold them back,
and it really doesn't matter.
1336
01:26:28,200 --> 01:26:31,680
Suddenly we found roads
completely blocked with people
1337
01:26:31,760 --> 01:26:35,520
who generally wanted to wish her well
and throw flowers on the car, et cetera,
1338
01:26:35,600 --> 01:26:38,800
but I was getting a little bit concerned
about the amount of people.
1339
01:26:40,160 --> 01:26:42,440
Almost hemmed in
by the crowds here.
1340
01:26:43,160 --> 01:26:45,600
It's almost as if they don't want her
to go, isn't it?
1341
01:26:46,680 --> 01:26:50,840
They want to press forward and see her,
but, you know, slow down, slow down.
1342
01:26:50,920 --> 01:26:51,920
Yes.
1343
01:26:56,240 --> 01:26:59,400
We were driving through a sea of flowers
being thrown in the air.
1344
01:26:59,480 --> 01:27:01,360
It was like a mist in front of you.
1345
01:27:02,560 --> 01:27:04,680
When you're concentrating
on the guy in front
1346
01:27:04,760 --> 01:27:08,080
and get hit on the head with flowers,
from a motorcycling point of view
1347
01:27:08,160 --> 01:27:09,520
it was a complete pain.
1348
01:27:10,440 --> 01:27:13,800
You know, I think it's fantastic
that people wanted to do that,
1349
01:27:13,880 --> 01:27:16,680
and one or two bunches of flowers
wouldn't have been so bad,
1350
01:27:16,760 --> 01:27:20,800
but it was a continual barrage of flowers
that were wrapped in cellophane.
1351
01:27:20,880 --> 01:27:23,040
And when they hit you on the head,
you know it.
1352
01:27:29,080 --> 01:27:32,160
A lot of those stuck on
the windscreen and started to build up,
1353
01:27:32,240 --> 01:27:35,120
reducing the vision from the driver's seat
from the hearse,
1354
01:27:35,200 --> 01:27:37,920
so he couldn't see where he was going,
so the message came back
1355
01:27:38,000 --> 01:27:40,440
saying that we needed to stop
to clear the windscreen.
1356
01:27:42,760 --> 01:27:45,440
The hearse was forced to make
an unscheduled stop
1357
01:27:45,520 --> 01:27:48,320
on the northbound carriageway of the M1.
1358
01:27:49,760 --> 01:27:52,320
The guy in the front
of the hearse got out.
1359
01:27:52,400 --> 01:27:54,280
Took a great big arm full of flowers.
1360
01:27:54,360 --> 01:27:56,520
I was slightly concerned
that he would just
1361
01:27:56,600 --> 01:27:59,120
walk to the side of the road
and drop them,
1362
01:27:59,200 --> 01:28:00,680
but he didn't.
1363
01:28:00,760 --> 01:28:04,720
Uh, he took them and put them down
and got back in the hearse
1364
01:28:04,800 --> 01:28:06,360
and off we went.
1365
01:28:10,880 --> 01:28:13,120
As the hearse made its way
to Northamptonshire,
1366
01:28:13,760 --> 01:28:16,000
thousands of people lined the motorway.
1367
01:28:18,160 --> 01:28:20,280
Just cars abandoned
all over the place,
1368
01:28:20,360 --> 01:28:22,640
and people standing
by the central reservation
1369
01:28:22,720 --> 01:28:24,600
to see us go past.
1370
01:28:25,280 --> 01:28:26,400
Totally surreal.
1371
01:28:27,400 --> 01:28:28,960
Never seen anything like it.
1372
01:28:29,960 --> 01:28:33,120
Not something which is usually
allowed by the police,
1373
01:28:33,200 --> 01:28:36,920
but still people on the motorway
paying their final respects.
1374
01:28:49,880 --> 01:28:53,520
The hearse finally arrived
at the Spencer Estate at Althorp,
1375
01:28:53,600 --> 01:28:55,520
an hour later than expected.
1376
01:29:06,240 --> 01:29:08,320
When the coffin arrived at the house,
1377
01:29:08,400 --> 01:29:11,320
the royal standard was replaced
with the Spencer flag,
1378
01:29:12,080 --> 01:29:15,400
before Earl Spencer announced,
"Diana is home."
1379
01:29:17,320 --> 01:29:18,840
I realized at that point
1380
01:29:18,920 --> 01:29:22,960
that they were truly claiming back
their sister.
1381
01:29:24,440 --> 01:29:27,320
"She's a Spencer now," he said.
1382
01:29:28,920 --> 01:29:32,240
Diana was buried on a small island
in the middle of a lake.
1383
01:29:33,320 --> 01:29:37,480
Her family chose the spot to allow her
the seclusion and privacy
1384
01:29:37,560 --> 01:29:40,080
that she was denied during her life.
1385
01:29:40,440 --> 01:29:42,160
This is the private funeral bit.
1386
01:29:42,240 --> 01:29:44,480
This is what the family wanted.
1387
01:29:44,560 --> 01:29:48,800
We didn't want hordes of press
or other people appearing
1388
01:29:48,880 --> 01:29:50,000
on the scene.
1389
01:29:50,880 --> 01:29:55,760
Colin Tebbutt and Paul Burrell
were the only non-family members invited
1390
01:29:55,840 --> 01:29:58,040
to the intimate private ceremony.
1391
01:30:00,160 --> 01:30:02,160
We followed the coffin down to the lake
1392
01:30:03,120 --> 01:30:06,800
and across the pontoon which they'd built,
onto the island.
1393
01:30:06,880 --> 01:30:09,560
The sunlight was coming through the trees
1394
01:30:09,640 --> 01:30:12,200
and the coffin was being lowered
into the hole.
1395
01:30:12,880 --> 01:30:14,640
And a few prayers were said.
1396
01:30:14,720 --> 01:30:17,680
And I just stood there,
rooted to the spot.
1397
01:30:18,280 --> 01:30:21,840
People threw earth onto the coffin.
1398
01:30:23,240 --> 01:30:24,240
And then we left.
1399
01:30:25,000 --> 01:30:27,680
It was as simple and as lovely as that.
1400
01:30:29,480 --> 01:30:32,440
Thousands of the flowers
that had been left at the gates
1401
01:30:32,520 --> 01:30:33,800
were laid out for her.
1402
01:30:34,320 --> 01:30:37,440
To this day, Diana has no headstone.
1403
01:30:39,720 --> 01:30:42,520
If there was one lesson
from that week, it is that
1404
01:30:42,600 --> 01:30:47,600
Diana's memory means an awful lot
to a great many people.
1405
01:30:48,320 --> 01:30:50,120
Just as much today as it did then.
1406
01:30:55,520 --> 01:30:58,040
Today, Diana's legacy lives on,
1407
01:30:58,800 --> 01:31:00,680
especially through her two sons.
1408
01:31:01,760 --> 01:31:03,400
Do you want a kiss?
1409
01:31:03,480 --> 01:31:04,840
Ohh!
1410
01:31:04,920 --> 01:31:06,800
Oh, no! See?
1411
01:31:06,880 --> 01:31:08,320
They're their mother's sons.
1412
01:31:08,400 --> 01:31:11,800
People see her channeled
through those two princes.
1413
01:31:14,080 --> 01:31:18,880
The events of that extraordinary week
also left their mark on the Queen.
1414
01:31:20,520 --> 01:31:25,280
She proved that, when pushed,
she was prepared to bow to the public
1415
01:31:25,360 --> 01:31:27,720
and act against centuries of tradition.
1416
01:31:30,280 --> 01:31:33,640
Out of tragedy,
the royal family began to forge
1417
01:31:33,720 --> 01:31:38,480
a new relationship with the public,
a relationship which still survives today.
1418
01:31:40,880 --> 01:31:44,120
It was an enormous scare
for the royal family,
1419
01:31:44,200 --> 01:31:48,560
who, basically, I mean,
in the subsequent decades,
1420
01:31:48,640 --> 01:31:51,280
has sharpened up its act no end.
1421
01:31:52,520 --> 01:31:56,000
The Queen and Charles
have both learned from Diana,
1422
01:31:56,080 --> 01:32:00,040
to interact more with a public
that so nearly turned on them.
1423
01:32:01,360 --> 01:32:03,960
They understood afterwards that they did
have to be more inclusive,
1424
01:32:04,040 --> 01:32:07,960
they did have to open up, they did have to
show they were part of the modern world.
1425
01:32:08,520 --> 01:32:10,360
But for Diana,
that would have never happened.
1426
01:32:12,800 --> 01:32:15,600
Now the Queen
is more popular than ever,
1427
01:32:16,280 --> 01:32:20,840
as her stoicism, her restraint,
and her lifetime of service
1428
01:32:20,920 --> 01:32:23,040
have all come to be appreciated again.
1429
01:32:24,120 --> 01:32:27,960
The royal family endures.
If anything, it's stronger than ever.
1430
01:32:28,760 --> 01:32:32,640
And today, when the Queen
is not in Buckingham Palace,
1431
01:32:33,080 --> 01:32:35,880
the Union Jack always flies overhead,
1432
01:32:36,840 --> 01:32:40,720
a clear reminder of seven days
that shook the world.