1 00:00:00,000 --> 00:00:01,839 Hi. How are you? Hi. Ooh, Pandora! 2 00:00:01,840 --> 00:00:03,879 PANDORA SNARLS Pandora! 3 00:00:03,880 --> 00:00:05,719 What you need to do is get control of Pandora. 4 00:00:05,720 --> 00:00:07,119 DOG BARKS 5 00:00:07,120 --> 00:00:09,679 If dogs go wild... 6 00:00:09,680 --> 00:00:12,439 DOGS BARK They are absolutely nuts. 7 00:00:12,440 --> 00:00:13,799 Is the dog around? 8 00:00:13,800 --> 00:00:15,279 DOGS BARK 9 00:00:15,280 --> 00:00:17,199 And I can't control them. 10 00:00:17,200 --> 00:00:18,279 Come on now, big boy. 11 00:00:18,280 --> 00:00:20,519 Nathan thinks he can read. Sure he can. 12 00:00:20,520 --> 00:00:22,439 He can't. He's a dog. Of course he can. 13 00:00:22,440 --> 00:00:24,639 ...and get up... Oh, here we go. 14 00:00:24,640 --> 00:00:26,759 No. Get down. ...to no good... 15 00:00:26,760 --> 00:00:28,679 Oh, it's me now, is it? I'm honoured. 16 00:00:28,680 --> 00:00:31,319 ...or down... Oh, no. 17 00:00:31,320 --> 00:00:32,439 ...and dirty... 18 00:00:32,440 --> 00:00:34,839 He loves a big, large crap. 19 00:00:34,840 --> 00:00:36,599 DOG GROWLS Oh. 20 00:00:36,600 --> 00:00:39,599 Tank likes to rub his boy parts. 21 00:00:39,600 --> 00:00:41,279 What is going on with you, Tank? 22 00:00:41,280 --> 00:00:43,879 ...when pups... Wonder what we're gonna learn today. 23 00:00:43,880 --> 00:00:45,679 ...need to be schooled... 24 00:00:45,680 --> 00:00:48,439 Three, two, one, and sit. 25 00:00:48,440 --> 00:00:49,879 Fantastic. Look at that. 26 00:00:49,880 --> 00:00:52,399 DOG FARTS ...or if your pooch... 27 00:00:52,400 --> 00:00:53,999 He's dropped one. Have you got a whiff? 28 00:00:54,000 --> 00:00:55,839 ...has a personal problem... 29 00:00:55,840 --> 00:00:58,919 Some dogs have bacterias that are gas producing. 30 00:00:58,920 --> 00:01:01,119 Just in case. 31 00:01:01,120 --> 00:01:02,279 ...one man... 32 00:01:02,280 --> 00:01:04,159 Hey, look at that! 33 00:01:04,160 --> 00:01:06,199 ...will give it his all... 34 00:01:06,200 --> 00:01:08,759 Jack! Oi! Leave it. 35 00:01:08,760 --> 00:01:09,959 ...and get answers... 36 00:01:09,960 --> 00:01:12,799 I think I might know what's going on, and it's not what you think. 37 00:01:12,800 --> 00:01:14,759 ...to any doggy dilemma. 38 00:01:14,760 --> 00:01:16,560 DOG BARKS Yeah, that's next level, innit? 39 00:01:18,680 --> 00:01:19,839 DOG BARKS 40 00:01:19,840 --> 00:01:21,399 DOGS BARK Ernie! 41 00:01:21,400 --> 00:01:22,519 This week... 42 00:01:22,520 --> 00:01:24,959 We've definitely lost business because of them. 43 00:01:24,960 --> 00:01:28,399 ...an antique shop on the brink of becoming history... 44 00:01:28,400 --> 00:01:30,039 No! DOGS BARK 45 00:01:30,040 --> 00:01:32,599 They say they're dog friendly, but I'm not sure that they are. 46 00:01:32,600 --> 00:01:35,679 ...as battling brothers scare away customers... 47 00:01:35,680 --> 00:01:37,599 I'm really not sure that I wanna go in. 48 00:01:37,600 --> 00:01:39,439 Morning, everybody. 49 00:01:39,440 --> 00:01:42,759 ...excitement reaches fever pitch at puppy school... 50 00:01:42,760 --> 00:01:44,279 Calm down. Oh, right. 51 00:01:44,280 --> 00:01:46,199 ...with their toughest lesson yet... 52 00:01:46,200 --> 00:01:47,599 Try and call her now. 53 00:01:47,600 --> 00:01:49,879 Winnie, come. Winnie, come. 54 00:01:49,880 --> 00:01:51,519 Spoiler alert - recall is possibly 55 00:01:51,520 --> 00:01:53,399 one of the hardest things you can train. 56 00:01:53,400 --> 00:01:54,639 Off, Troy. Off. 57 00:01:54,640 --> 00:01:56,759 ...and a Dobermann's brush with death... 58 00:01:56,760 --> 00:01:57,999 No! Off! 59 00:01:58,000 --> 00:02:00,359 He's had four operations on his stomach. 60 00:02:00,360 --> 00:02:01,959 Four operations? Wow. Four. 61 00:02:01,960 --> 00:02:04,239 ...could spell real disaster. 62 00:02:04,240 --> 00:02:06,559 He's gonna harm himself. It's a bad situation. 63 00:02:06,560 --> 00:02:07,759 No! 64 00:02:07,760 --> 00:02:10,159 TROY GROWLS Oh. 65 00:02:10,160 --> 00:02:14,239 Graeme's starting his week in King's Lynn, Norfolk. 66 00:02:14,240 --> 00:02:17,239 I've been a dog trainer now for, well, the best part of 20 years, 67 00:02:17,240 --> 00:02:19,759 and running my own business, 68 00:02:19,760 --> 00:02:21,679 it does bring an awful lot of freedom, you know? 69 00:02:21,680 --> 00:02:23,839 I'm my own boss, and I really like that. 70 00:02:23,840 --> 00:02:24,999 It suits me. 71 00:02:25,000 --> 00:02:28,359 He's heading to meet a couple after his own heart. 72 00:02:28,360 --> 00:02:32,439 Louise and Mark opened their antique shop 13 years ago. 73 00:02:32,440 --> 00:02:33,759 Maybe go back that way with it. 74 00:02:33,760 --> 00:02:35,559 Business was booming. 75 00:02:35,560 --> 00:02:39,279 That was until boxer-cross-basset hound brothers 76 00:02:39,280 --> 00:02:41,639 Ernie and Walter came on board. 77 00:02:41,640 --> 00:02:45,039 "Please ring bell as dogs are loose. 78 00:02:45,040 --> 00:02:47,479 "Exclamation mark, exclamation mark." 79 00:02:47,480 --> 00:02:50,159 Oh, well, I better follow the instructions. 80 00:02:50,160 --> 00:02:51,639 DOORBELL RINGS 81 00:02:51,640 --> 00:02:54,479 DOGS BARK This does not bode well. 82 00:02:54,480 --> 00:02:57,239 DOGS BARK 83 00:02:57,240 --> 00:02:59,039 Hello. Are you friendly? 84 00:02:59,040 --> 00:03:01,039 Hiya. Hi. Hi. 85 00:03:01,040 --> 00:03:03,559 Nice to meet you. Louise, yeah? Hi, Graeme. I'm Lou, yeah. 86 00:03:03,560 --> 00:03:04,639 Yeah, nice to meet you. 87 00:03:04,640 --> 00:03:06,879 I'm gonna get some leads and then we can get out the rain. 88 00:03:06,880 --> 00:03:08,599 OK, fair enough. I see the terror's here. 89 00:03:08,600 --> 00:03:09,959 It's a pretty full-on experience 90 00:03:09,960 --> 00:03:12,079 when you first arrive at this business 91 00:03:12,080 --> 00:03:15,239 because you hear Ernie and Walter before you see them. 92 00:03:15,240 --> 00:03:18,879 And the sound, it don't sound friendly. 93 00:03:18,880 --> 00:03:23,159 Since arriving, two-year-olds Ernie and Walter have caused mayhem. 94 00:03:23,160 --> 00:03:24,279 DOGS BARK Ernie! 95 00:03:24,280 --> 00:03:26,399 They are... ...a handful. 96 00:03:26,400 --> 00:03:27,799 DOGS BARK Ernie! 97 00:03:27,800 --> 00:03:30,159 95% of the time, they're lovely. 98 00:03:30,160 --> 00:03:32,679 DOGS BARK No! No! 99 00:03:32,680 --> 00:03:35,160 5% of the time... DOGS BARK 100 00:03:36,240 --> 00:03:37,839 ...carnage. 101 00:03:37,840 --> 00:03:41,439 And for a shop that is dependent on passing trade... 102 00:03:41,440 --> 00:03:43,239 DOORBELL RINGS, DOGS BARK 103 00:03:43,240 --> 00:03:45,759 ...sadly, the trade is passing. 104 00:03:45,760 --> 00:03:48,719 'I think we've definitely lost business because of them.' 105 00:03:48,720 --> 00:03:50,559 You can see someone's come to the gate, 106 00:03:50,560 --> 00:03:53,159 seen the dogs and walked away again. 107 00:03:53,160 --> 00:03:55,839 Brave customers who do make it inside... 108 00:03:55,840 --> 00:03:57,639 DOGS BARK No, Walter. 109 00:03:57,640 --> 00:04:00,439 ...aren't left to peruse in peace. 110 00:04:00,440 --> 00:04:01,879 It's a bit intimidating. 111 00:04:01,880 --> 00:04:04,199 Down. Down. 112 00:04:04,200 --> 00:04:07,199 I think the last two years, since having them, 113 00:04:07,200 --> 00:04:09,999 I think they have put on a serious amount of added pressure. 114 00:04:10,000 --> 00:04:12,039 I think it must put people off coming back. 115 00:04:12,040 --> 00:04:13,119 It must do. 116 00:04:13,120 --> 00:04:18,319 With five children at home to feed and two employees on the books, 117 00:04:18,320 --> 00:04:21,079 they simply can't afford for it to fail. 118 00:04:21,080 --> 00:04:23,799 I'm worried about us being able to make more money, 119 00:04:23,800 --> 00:04:25,519 which is what we need to do. 120 00:04:25,520 --> 00:04:28,919 'Especially in this day and age with a cost-of-living crisis.' 121 00:04:28,920 --> 00:04:31,439 'Our business supports three families.' 122 00:04:31,440 --> 00:04:33,919 So this needs to be sorted out. 123 00:04:33,920 --> 00:04:38,519 Despite the problems, Louise and Mark love the dogs far too much 124 00:04:38,520 --> 00:04:40,119 to let them go. 125 00:04:40,120 --> 00:04:42,040 I couldn't imagine my life without them. 126 00:04:43,080 --> 00:04:46,919 But at the same time, they make our life so hard. Yeah. 127 00:04:46,920 --> 00:04:49,199 They just need fixing, and I think they're fixable. 128 00:04:49,200 --> 00:04:50,559 We just don't know how to fix them. 129 00:04:50,560 --> 00:04:52,239 We don't know how to fix them. No. 130 00:04:52,240 --> 00:04:53,959 With everything at stake, 131 00:04:53,960 --> 00:04:57,599 the pressure is on for Graeme to bring back the customers. 132 00:04:57,600 --> 00:05:00,319 Hey, it's a proper Aladdin's cave, this, innit? 133 00:05:00,320 --> 00:05:02,719 It smells lovely in here as well. It's like old wood, and... 134 00:05:02,720 --> 00:05:05,079 Yeah, I think that's the old waxes, the stains. 135 00:05:05,080 --> 00:05:06,959 Yeah. The old oils. 136 00:05:06,960 --> 00:05:09,279 'On the face of it, they're a bit full-on, 137 00:05:09,280 --> 00:05:10,439 'Ernie and Walter.' 138 00:05:10,440 --> 00:05:13,239 The truth is, they're actually really friendly. 139 00:05:13,240 --> 00:05:17,119 They're getting excited and barky cos they wanna say hello. 140 00:05:17,120 --> 00:05:19,959 I notice you've got a bell at the gate there. 141 00:05:19,960 --> 00:05:22,679 So, when the bell goes, they go absolutely nuts. 142 00:05:22,680 --> 00:05:25,959 Ernie normally attacks Walter. Poor old Walter. 143 00:05:25,960 --> 00:05:27,879 Then if customers bring a dog in, that's a... 144 00:05:27,880 --> 00:05:29,919 Oh, it's carnage. ...that's up a level. 145 00:05:29,920 --> 00:05:31,839 Must be the only shop in the country we get... 146 00:05:31,840 --> 00:05:33,119 not annoyed when customers... 147 00:05:33,120 --> 00:05:35,199 Well, yeah, you should be happy you get customers. 148 00:05:35,200 --> 00:05:37,559 We're not. We're like, "Oh, my God, a customer!" 149 00:05:37,560 --> 00:05:40,359 Graeme's seen how they react to people. 150 00:05:40,360 --> 00:05:44,519 Now he wants to see what happens with four-legged customers. 151 00:05:44,520 --> 00:05:46,359 DOORBELL RINGS, DOGS BARK 152 00:05:46,360 --> 00:05:50,919 But this time, Graeme's hearing something far more concerning, 153 00:05:50,920 --> 00:05:53,279 and it's not excitement. 154 00:05:53,280 --> 00:05:55,879 It's a very different sound. It's way louder. 155 00:05:55,880 --> 00:05:58,919 DOGS BARK 156 00:05:58,920 --> 00:06:01,999 They're not happy to have somebody walking in. 157 00:06:02,000 --> 00:06:03,519 Oi! 158 00:06:03,520 --> 00:06:07,719 They're probably saying a swear word and "go away". 159 00:06:07,720 --> 00:06:10,119 Walter, no! No! DOGS BARK 160 00:06:10,120 --> 00:06:12,039 It's just a normal day at the office. 161 00:06:12,040 --> 00:06:14,639 Yeah, yeah, yeah. Here! Come on. 162 00:06:14,640 --> 00:06:18,199 Be with you in two seconds. Yeah. Sorry about this. 163 00:06:18,200 --> 00:06:20,399 'I'm really not sure that I wanna go in.' 164 00:06:20,400 --> 00:06:23,079 They say that they're dog friendly, but I'm not sure that they are. 165 00:06:23,080 --> 00:06:24,199 SHE LAUGHS 166 00:06:24,200 --> 00:06:26,239 Come on! Come on! 167 00:06:26,240 --> 00:06:27,920 In you go. Come on. 168 00:06:28,960 --> 00:06:30,959 She's, er... She's gone, your customer. 169 00:06:30,960 --> 00:06:33,079 Mm. That happens quite a lot. 170 00:06:33,080 --> 00:06:34,199 Does it? Yeah. 171 00:06:34,200 --> 00:06:36,599 Yeah. She didn't wanna hang around. 172 00:06:36,600 --> 00:06:39,399 Silly question - why don't you leave them at home? 173 00:06:39,400 --> 00:06:43,079 Because we are here basically seven days a week. Ah. 174 00:06:43,080 --> 00:06:45,759 Probably work long hours, I guess, running your own business? 175 00:06:45,760 --> 00:06:47,359 We have to come work together as well. 176 00:06:47,360 --> 00:06:49,519 There's two of them, both boys. Yeah. 177 00:06:49,520 --> 00:06:51,999 It's not as though they can't stand each other. 178 00:06:52,000 --> 00:06:55,039 They're fighting all the time, but they sometimes turn on each other. 179 00:06:55,040 --> 00:06:56,239 Yeah, it's weird. 180 00:06:56,240 --> 00:06:58,959 And it's the minute someone comes to that gate, 181 00:06:58,960 --> 00:07:01,479 and then they turn on each other. Right. 182 00:07:01,480 --> 00:07:02,639 DOGS BARK 183 00:07:02,640 --> 00:07:05,919 For Graeme, this behaviour is ringing alarm bells. 184 00:07:05,920 --> 00:07:10,519 Their excitement flips to aggression and often a bust-up, 185 00:07:10,520 --> 00:07:12,199 which is a big problem. 186 00:07:12,200 --> 00:07:15,839 You put the two together and they fire off each other, 187 00:07:15,840 --> 00:07:18,119 and they are stubborn dogs, 188 00:07:18,120 --> 00:07:19,999 which might give me a problem in training. 189 00:07:20,000 --> 00:07:23,559 Do you know what? I've got a lot on my plate today. 190 00:07:23,560 --> 00:07:26,039 Coming up... Give it your best shot. 191 00:07:26,040 --> 00:07:27,759 ...Graeme's back at puppy school... 192 00:07:27,760 --> 00:07:30,239 Ooh, that was interesting. She looked a bit ploddy there. 193 00:07:30,240 --> 00:07:33,839 ...where a reluctant student is raising alarm bells. 194 00:07:33,840 --> 00:07:35,719 Right, I've spotted something. 195 00:07:35,720 --> 00:07:38,759 He meets a Dobermann who's balmy for brushes... 196 00:07:38,760 --> 00:07:39,959 Oh, blimey. 197 00:07:39,960 --> 00:07:42,719 ...and a parrot who thinks it's hilarious. 198 00:07:42,720 --> 00:07:44,919 Sat there on his perch going, "Look at these idiots." 199 00:07:44,920 --> 00:07:46,359 Yeah. PARROT SQUAWKS 200 00:07:46,360 --> 00:07:50,439 And will Ernie and Walter ever become model employees? 201 00:07:50,440 --> 00:07:52,599 They don't know it yet, but I'm about to ring the bell. 202 00:07:52,600 --> 00:07:54,559 Three, two, one. DOORBELL RINGS 203 00:07:54,560 --> 00:07:55,600 DOG BARKS 204 00:07:57,880 --> 00:07:59,200 DOG BARKS 205 00:08:00,800 --> 00:08:02,199 DOG BARKS 206 00:08:02,200 --> 00:08:03,359 DOORBELL RINGS 207 00:08:03,360 --> 00:08:05,159 Graeme's at an antique shop 208 00:08:05,160 --> 00:08:08,479 where customers are fast becoming history. 209 00:08:08,480 --> 00:08:11,279 They say that they're dog friendly, but I'm not sure that they are. 210 00:08:11,280 --> 00:08:13,079 No! No! 211 00:08:13,080 --> 00:08:15,559 Ernie and Walter's overexcited meet and greet 212 00:08:15,560 --> 00:08:17,639 is putting off customers. 213 00:08:17,640 --> 00:08:20,679 It's like a switch. Doorbell goes and they are mental. 214 00:08:20,680 --> 00:08:24,639 As they scare off passing trade from local dog walkers, 215 00:08:24,640 --> 00:08:26,239 Louise and Mark are losing faith 216 00:08:26,240 --> 00:08:29,639 they'll ever get these two under control. 217 00:08:29,640 --> 00:08:32,199 We've tried many times various methods of training, 218 00:08:32,200 --> 00:08:35,039 we've tried on them, and we can't master them. 219 00:08:35,040 --> 00:08:38,119 Graeme is confident he can turn these gatekeepers 220 00:08:38,120 --> 00:08:43,359 into calm greeters if he can stop them winding each other up. 221 00:08:43,360 --> 00:08:46,119 I always think training two dogs at the same time, 222 00:08:46,120 --> 00:08:49,039 it's not just twice as difficult as one dog, 223 00:08:49,040 --> 00:08:50,799 because you think you're there, 224 00:08:50,800 --> 00:08:52,839 and then it only takes one to chirp up - woof - 225 00:08:52,840 --> 00:08:54,159 and they're both away again. 226 00:08:54,160 --> 00:08:57,039 And they're always together. They've never really been apart. No. 227 00:08:57,040 --> 00:09:00,919 And the best place to start is the trigger that sets them off. 228 00:09:00,920 --> 00:09:03,279 I think we should start with the doorbell. 229 00:09:03,280 --> 00:09:05,199 DOORBELL RINGS For Ernie and Walter, 230 00:09:05,200 --> 00:09:08,839 the doorbell means one thing - someone's arriving. 231 00:09:08,840 --> 00:09:12,479 And that anticipation is pushing their excitement levels 232 00:09:12,480 --> 00:09:14,439 through the roof. 233 00:09:14,440 --> 00:09:16,799 And if they're already here with excitement 234 00:09:16,800 --> 00:09:18,159 when they see a person or a dog, 235 00:09:18,160 --> 00:09:20,199 they're gonna just spike out of control. 236 00:09:20,200 --> 00:09:22,479 That's what we're seeing right now. 237 00:09:22,480 --> 00:09:25,079 So if we can get them desensitised to the doorbell... 238 00:09:25,080 --> 00:09:27,119 Yeah. ...then... it goes ding dong. 239 00:09:27,120 --> 00:09:29,599 They go, "Eh, am I bothered?" 240 00:09:29,600 --> 00:09:31,999 Maybe they're at a two or a three out of ten excited, 241 00:09:32,000 --> 00:09:33,999 and we've got half a chance when they get outside. 242 00:09:34,000 --> 00:09:36,799 And the way to do that is to ring it a lot with nobody there. 243 00:09:36,800 --> 00:09:38,999 Right? Yeah. Makes sense. 244 00:09:39,000 --> 00:09:41,600 Armed with a remote, Graeme's plan is simple... 245 00:09:42,760 --> 00:09:44,879 They don't know it yet, but I'm about to ring the bell. 246 00:09:44,880 --> 00:09:46,639 Three, two, one. ...ring the doorbell... 247 00:09:46,640 --> 00:09:48,439 There we go. Ooh, off they go. DOORBELL RINGS 248 00:09:48,440 --> 00:09:50,279 Bosh! Open the door. 249 00:09:50,280 --> 00:09:51,439 Nobody there. Right? 250 00:09:51,440 --> 00:09:54,759 ...until Ernie and Walter lose all interest in it. 251 00:09:54,760 --> 00:09:56,999 Actually, it's interesting - they were quite excited, 252 00:09:57,000 --> 00:09:58,999 but they weren't barking and shouting. No. 253 00:09:59,000 --> 00:10:00,839 With no visitor at the gate... DOORBELL RINGS 254 00:10:00,840 --> 00:10:03,919 Hello, boys. ...they switch to searching inside. 255 00:10:03,920 --> 00:10:06,479 "There's something going on because I've heard that ding dong. 256 00:10:06,480 --> 00:10:09,439 "There's nobody outside, so maybe somebody's in the back of the barn." 257 00:10:09,440 --> 00:10:12,239 DOORBELL RINGS Graeme wants to show them... 258 00:10:12,240 --> 00:10:14,799 DOORBELL RINGS, DOGS BARK 259 00:10:14,800 --> 00:10:17,599 There's nobody there. No. He's almost angry about it. 260 00:10:17,600 --> 00:10:19,399 ...ding dong doesn't mean... 261 00:10:19,400 --> 00:10:21,479 DOGS WHINE, THEY LAUGH 262 00:10:21,480 --> 00:10:24,239 ...there's reason to get worked up. 263 00:10:24,240 --> 00:10:25,959 DOORBELL RINGS And again. 264 00:10:25,960 --> 00:10:27,799 Hello, wally. DOG BARKS 265 00:10:27,800 --> 00:10:29,519 "Why did you bark, wally?" 266 00:10:29,520 --> 00:10:31,399 "I have no idea why I barked." 267 00:10:31,400 --> 00:10:33,039 THEY LAUGH 268 00:10:33,040 --> 00:10:34,439 Bless him. 269 00:10:34,440 --> 00:10:37,439 I'm hoping the penny's gonna drop, isn't it? 270 00:10:37,440 --> 00:10:40,559 Doorbell, it's nowhere near as exciting as it used to be. 271 00:10:40,560 --> 00:10:43,119 The only problem with this is I have no idea 272 00:10:43,120 --> 00:10:44,719 how long this is gonna take. 273 00:10:44,720 --> 00:10:47,639 DOORBELL RINGS No. 274 00:10:47,640 --> 00:10:49,799 Don't know what to do, then, did he? No. 275 00:10:49,800 --> 00:10:52,399 Right now, he's at the stage where he's like, "You never know..." 276 00:10:52,400 --> 00:10:55,079 Yeah. "..there might still be somebody out there." 277 00:10:55,080 --> 00:10:58,079 After finding nothing to get excited about... 278 00:10:58,080 --> 00:10:59,319 DOG BARKS 279 00:10:59,320 --> 00:11:01,319 ...both dogs are calming down. 280 00:11:01,320 --> 00:11:03,239 There's nobody there. Ding dong. 281 00:11:03,240 --> 00:11:04,839 They've come in again, look. Hello. 282 00:11:04,840 --> 00:11:06,879 Hello, Walter. Hello. 283 00:11:06,880 --> 00:11:09,559 Hello, mate. Now, this is interesting. 284 00:11:09,560 --> 00:11:11,719 They're starting to come and check in on us. 285 00:11:11,720 --> 00:11:13,279 Let's try again now. DOORBELL RINGS 286 00:11:13,280 --> 00:11:15,599 It's taken an hour... 287 00:11:15,600 --> 00:11:17,279 Ooh, that's good. 288 00:11:17,280 --> 00:11:18,999 Nothing. Silence. 289 00:11:19,000 --> 00:11:22,959 Penny might have dropped. Hey! Good boy. Good boy. 290 00:11:22,960 --> 00:11:25,199 ...but now the doorbell gets nothing. 291 00:11:25,200 --> 00:11:27,079 DOORBELL RINGS They'll get the idea. 292 00:11:27,080 --> 00:11:29,759 That was good, yeah. That was really good. 293 00:11:29,760 --> 00:11:32,439 Now they're desensitised to the sound... 294 00:11:32,440 --> 00:11:33,879 DOORBELL RINGS 295 00:11:33,880 --> 00:11:35,719 Did you hear that? Nothing. 296 00:11:35,720 --> 00:11:37,359 Exactly. HE LAUGHS 297 00:11:37,360 --> 00:11:38,839 Hello, wally. Hello, mate. 298 00:11:38,840 --> 00:11:39,959 Hello. 299 00:11:39,960 --> 00:11:44,039 ...stage two - how to give a warm welcome to actual customers. 300 00:11:44,040 --> 00:11:47,159 It's time to introduce a person at the gate. 301 00:11:47,160 --> 00:11:49,879 If we ring the bell, they go outside, see the people, 302 00:11:49,880 --> 00:11:53,839 if they jump and they bark, we're gonna do nothing. 303 00:11:53,840 --> 00:11:57,679 Once the dogs calm down, they can then come through the gate. OK. 304 00:11:57,680 --> 00:12:01,359 Earlier, the bell was the trigger for total chaos. 305 00:12:01,360 --> 00:12:03,919 Now Graeme's hoping desensitising them 306 00:12:03,920 --> 00:12:06,679 will keep them calm when people arrive, 307 00:12:06,680 --> 00:12:08,239 but it's still a gamble. 308 00:12:08,240 --> 00:12:09,479 DOGS BARK No! 309 00:12:09,480 --> 00:12:12,079 I only need one of them to get it wrong and bark, 310 00:12:12,080 --> 00:12:14,599 and they're both gonna be barking, aren't they? 311 00:12:14,600 --> 00:12:16,799 It could be a long day. 312 00:12:16,800 --> 00:12:17,960 Right, here we go. 313 00:12:20,440 --> 00:12:23,239 DOORBELL RINGS 314 00:12:23,240 --> 00:12:25,520 Oh. That's a lot calmer. 315 00:12:26,560 --> 00:12:27,999 Hey, this is good. 316 00:12:28,000 --> 00:12:29,079 Hiya. You all right? 317 00:12:29,080 --> 00:12:31,119 Hey, look at this. Wow. Good boys. 318 00:12:31,120 --> 00:12:33,919 Wow. Did not expect to see that. 319 00:12:33,920 --> 00:12:38,039 Stage two of Mission: Warm Welcome has beaten the odds. 320 00:12:38,040 --> 00:12:41,079 Wow, I didn't expect anything like that. 321 00:12:41,080 --> 00:12:42,279 It was amazing. 322 00:12:42,280 --> 00:12:44,479 But it could still go wrong. 323 00:12:44,480 --> 00:12:45,719 So, what we'll do now is, 324 00:12:45,720 --> 00:12:48,159 the next thing is you would pop them on lead. Yeah. 325 00:12:48,160 --> 00:12:51,679 If they stay calm, they can hang out with the visitors... 326 00:12:51,680 --> 00:12:53,439 Come on in, guys. Come on. 327 00:12:53,440 --> 00:12:54,519 Yeah, lovely. 328 00:12:54,520 --> 00:12:57,599 ...but only if all four paws remain on the ground at all times... 329 00:12:57,600 --> 00:12:59,279 This, by the way, is very good. 330 00:12:59,280 --> 00:13:01,399 So, if this is good, what should we be doing? 331 00:13:01,400 --> 00:13:02,719 Good boy. Well done. 332 00:13:02,720 --> 00:13:05,439 ...and they must be rewarded for doing so. 333 00:13:05,440 --> 00:13:07,479 And you can give them a little fuss if you like. 334 00:13:07,480 --> 00:13:08,599 He's a nice man. Aw. 335 00:13:08,600 --> 00:13:10,439 But... No, no. 336 00:13:10,440 --> 00:13:14,399 ...the moment they jump up, the meet and greet is over. 337 00:13:14,400 --> 00:13:16,040 That's it? Yeah, you can go. Yeah. No. 338 00:13:17,160 --> 00:13:20,479 He should be thinking, "What? What? What did I do? What did I do?" 339 00:13:20,480 --> 00:13:21,999 Right? He is, I think. 340 00:13:22,000 --> 00:13:23,279 You see the game we're playing? 341 00:13:23,280 --> 00:13:25,319 If they're good, the people come to them. 342 00:13:25,320 --> 00:13:27,359 If they jump, the people go away. 343 00:13:27,360 --> 00:13:30,239 Right, yeah, come back through. The dogs are calm. 344 00:13:30,240 --> 00:13:32,599 Good boy. That's it. 345 00:13:32,600 --> 00:13:36,439 This time, Walter's staying calmly on all fours. 346 00:13:36,440 --> 00:13:37,999 Good boy. Good boy. 347 00:13:38,000 --> 00:13:39,959 Oh, this is brilliant. 348 00:13:39,960 --> 00:13:42,279 I don't think they've ever been this calm. 349 00:13:42,280 --> 00:13:44,399 Well, I'll tell you what, why don't we go inside? 350 00:13:44,400 --> 00:13:46,639 We could even let them off lead, see what happens. Yeah? 351 00:13:46,640 --> 00:13:49,039 Thank you. After you. 352 00:13:49,040 --> 00:13:53,039 Now instead of the usual overexcited barking, running and jumping... 353 00:13:53,040 --> 00:13:55,399 Good boy, Walt. There you go. 354 00:13:55,400 --> 00:13:59,199 ...Ernie and Walter's meet and greet is calm and respectful. 355 00:13:59,200 --> 00:14:00,360 Hey, look at this. 356 00:14:03,160 --> 00:14:04,399 GRAEME LAUGHS 357 00:14:04,400 --> 00:14:05,959 Well, this is a turn-up for the books. 358 00:14:05,960 --> 00:14:07,120 GRAEME LAUGHS 359 00:14:08,280 --> 00:14:09,719 Very good, eh? Yeah. 360 00:14:09,720 --> 00:14:11,999 That is amazing. They are like different dogs. 361 00:14:12,000 --> 00:14:14,799 It's great, innit? And it's easy to replicate, innit? 362 00:14:14,800 --> 00:14:18,879 I can't believe after just such a short period 363 00:14:18,880 --> 00:14:22,639 and just such simple instructions the dogs had, 364 00:14:22,640 --> 00:14:25,839 and it just... what difference it makes. 365 00:14:25,840 --> 00:14:27,679 This morning, when I first rang that bell, 366 00:14:27,680 --> 00:14:31,039 the sound that came out of the barn was pretty scary, 367 00:14:31,040 --> 00:14:32,639 but I think this afternoon, 368 00:14:32,640 --> 00:14:34,799 you'd see those two dogs come out of the barn, 369 00:14:34,800 --> 00:14:36,439 and you wouldn't need to be a dog expert 370 00:14:36,440 --> 00:14:38,200 to know they're lovely dogs. 371 00:14:39,240 --> 00:14:41,519 Our stress levels are gonna come down. 372 00:14:41,520 --> 00:14:43,199 Yeah. We may have more customers. 373 00:14:43,200 --> 00:14:45,359 Yeah, which helps. Yeah. 374 00:14:45,360 --> 00:14:48,039 Might even have a positive effect on the old bottom line, eh? Yeah. 375 00:14:48,040 --> 00:14:49,919 GRAEME CHUCKLES 376 00:14:49,920 --> 00:14:52,759 Two-legged visitors are one thing... 377 00:14:52,760 --> 00:14:53,839 DOGS BARK No! 378 00:14:53,840 --> 00:14:55,719 ...but other dogs are the real problem. 379 00:14:55,720 --> 00:14:56,759 No! 380 00:14:56,760 --> 00:15:01,319 It's territorial, and it needs a completely different approach, 381 00:15:01,320 --> 00:15:04,839 so Graeme will have to come back and tackle it. 382 00:15:04,840 --> 00:15:06,519 Oi! No! 383 00:15:06,520 --> 00:15:09,599 Before that, he's heading 80 miles west 384 00:15:09,600 --> 00:15:11,639 to a stable near Leicester. 385 00:15:11,640 --> 00:15:15,359 TROY BARKS No, off, Troy! Off! Off! 386 00:15:15,360 --> 00:15:17,999 Four-year-old Dobermann Troy... Let go! 387 00:15:18,000 --> 00:15:20,119 ...goes bonkers for brushes. 388 00:15:20,120 --> 00:15:22,799 Because he's got the bristles, I can't get them off him. 389 00:15:22,800 --> 00:15:24,439 No! 390 00:15:24,440 --> 00:15:27,439 Oh, he's 50kg. No! No! 391 00:15:27,440 --> 00:15:28,919 Let go! 392 00:15:28,920 --> 00:15:30,999 'This is like, he will not let you have it.' 393 00:15:31,000 --> 00:15:34,759 That is his. And I don't like that kind of vibe. 394 00:15:34,760 --> 00:15:35,799 Let go. 395 00:15:35,800 --> 00:15:39,359 Troy's tug-of-war game makes life impossible for Amelie. 396 00:15:39,360 --> 00:15:42,439 Let go, Troy! Let go! 397 00:15:42,440 --> 00:15:44,399 You need a brush to do all the stables. 398 00:15:44,400 --> 00:15:46,959 'You need a brush to sweep the yard. 399 00:15:46,960 --> 00:15:49,719 'You need a brush to sweep the gangway.' 400 00:15:49,720 --> 00:15:52,439 A brush is gonna be involved pretty much all the time. 401 00:15:52,440 --> 00:15:55,279 'This is his heaven and my hell.' 402 00:15:55,280 --> 00:15:58,079 No! Get off! Get off! 403 00:15:58,080 --> 00:15:59,679 Off! Off! 404 00:15:59,680 --> 00:16:00,839 SHE SIGHS 405 00:16:00,840 --> 00:16:02,799 Get off! Off! 406 00:16:02,800 --> 00:16:03,999 Morning. 407 00:16:04,000 --> 00:16:05,879 Morning, Graeme. GRAEME LAUGHS 408 00:16:05,880 --> 00:16:09,479 Morning. Erm, right, I see your problem. 409 00:16:09,480 --> 00:16:11,959 Yeah. Yeah, yeah. He won't let go. 410 00:16:11,960 --> 00:16:14,599 No, he won't, will he? And if I... 411 00:16:14,600 --> 00:16:15,999 When I try and get it with my hands, 412 00:16:16,000 --> 00:16:17,599 that's when he's accidentally bit me. 413 00:16:17,600 --> 00:16:20,319 Oh, he's got you? Yeah. Yeah. So I don't wanna do that. 414 00:16:20,320 --> 00:16:23,279 TROY BARKS 415 00:16:23,280 --> 00:16:26,279 Oh, you've got no chance, have you? No, no, you can't do it. 416 00:16:26,280 --> 00:16:28,559 Oh, no. That's gone. That's it now. 417 00:16:28,560 --> 00:16:31,639 Oh, now we've had it. Let go! 418 00:16:31,640 --> 00:16:33,799 TROY GROWLS Yeah, it's pretty serious stuff. 419 00:16:33,800 --> 00:16:35,279 Oh, well done. Well done. TROY BARKS 420 00:16:35,280 --> 00:16:37,959 I'll tell you what, shall I... Oh, just chuck it in the bin. 421 00:16:37,960 --> 00:16:39,879 ...chuck it up there? Yeah, thank you. 422 00:16:39,880 --> 00:16:43,919 It's crystal clear to Graeme just how bad this is, 423 00:16:43,920 --> 00:16:47,239 but this brush battle is just a warm up. 424 00:16:47,240 --> 00:16:49,639 Well, it's bad here, but it's worse at home. 425 00:16:49,640 --> 00:16:50,799 Really? Yes. 426 00:16:50,800 --> 00:16:53,679 I've got Dwayne to contend with. Dwayne? Is that your other half? 427 00:16:53,680 --> 00:16:55,999 You'll see. Lead on. 428 00:16:56,000 --> 00:17:00,559 At home, Amelie's got an even greater foe to contend with - 429 00:17:00,560 --> 00:17:06,639 Dwayne, an African grey parrot, who's a very naughty boy. 430 00:17:06,640 --> 00:17:09,719 I don't know much about parrots. I do know they're clever, though. 431 00:17:09,720 --> 00:17:10,759 He's very clever. 432 00:17:10,760 --> 00:17:13,040 Oh, is he? And he makes a lot of mess. 433 00:17:15,360 --> 00:17:18,000 No! Oh, blimey. Right. 434 00:17:19,760 --> 00:17:21,199 Can't keep up with this. 435 00:17:21,200 --> 00:17:23,919 And, look, Dwayne's quite happy at the showdown. 436 00:17:23,920 --> 00:17:25,319 This is TV for him. 437 00:17:25,320 --> 00:17:27,759 He's sat there on his perch going, "Look at these idiots." 438 00:17:27,760 --> 00:17:30,119 PARROT SQUAWKS I mean, chucking seeds out 439 00:17:30,120 --> 00:17:32,679 because you know that she's then gonna get a brush out, 440 00:17:32,680 --> 00:17:34,999 and you know what happens when a brush comes out... 441 00:17:35,000 --> 00:17:37,399 and he just sits back and just watches the entertainment, 442 00:17:37,400 --> 00:17:38,599 time and time again. 443 00:17:38,600 --> 00:17:40,839 He's hilarious. He's a joker, that parrot. 444 00:17:40,840 --> 00:17:42,999 The faster Amelie sweeps, 445 00:17:43,000 --> 00:17:45,639 the more mess Dwayne makes on purpose, 446 00:17:45,640 --> 00:17:48,879 winding Troy up even more, until... 447 00:17:48,880 --> 00:17:50,839 Oh, he's broken it. TROY BARKS 448 00:17:50,840 --> 00:17:53,119 It's broken. TROY BARKS 449 00:17:53,120 --> 00:17:55,079 It might seem like a big game, 450 00:17:55,080 --> 00:17:58,359 but the problem is, every time Troy plays it, 451 00:17:58,360 --> 00:18:00,879 it's a brush with death. 452 00:18:00,880 --> 00:18:04,359 I'm really concerned about if he bites a brush, 453 00:18:04,360 --> 00:18:07,759 if he gets one of the little bristles stuck in his throat 454 00:18:07,760 --> 00:18:09,079 or even if he ingests it. 455 00:18:09,080 --> 00:18:11,599 He's had four operations on his stomach. 456 00:18:11,600 --> 00:18:13,239 Four operations? Wow. Four. 457 00:18:13,240 --> 00:18:16,639 And that's started from when he ate a stick as a puppy. 458 00:18:16,640 --> 00:18:18,959 They removed between his small and large intestines, 459 00:18:18,960 --> 00:18:20,399 and that's the last they can do. 460 00:18:20,400 --> 00:18:22,359 Right. They said they cannot operate again. 461 00:18:22,360 --> 00:18:23,439 Can't do that again. 462 00:18:23,440 --> 00:18:27,479 So if he eats anything that he shouldn't, then it's... well... 463 00:18:27,480 --> 00:18:29,599 That could be the end of him. It could be, yeah. 464 00:18:29,600 --> 00:18:33,119 For Troy, one swallowed bristle could be game over, 465 00:18:33,120 --> 00:18:36,079 so Graeme's got his work cut out. 466 00:18:36,080 --> 00:18:39,959 I think we need to be realistic about how far I'm gonna get today, 467 00:18:39,960 --> 00:18:43,199 particularly with view to Dwayne the parrot. 468 00:18:43,200 --> 00:18:45,399 'He's an evil genius, that parrot.' 469 00:18:45,400 --> 00:18:48,919 I'm anything but a pessimist, but realistically, 470 00:18:48,920 --> 00:18:51,799 there's a lot of ways this can go wrong. 471 00:18:51,800 --> 00:18:55,199 Coming up, Graeme's puppy class gets competitive... 472 00:18:55,200 --> 00:18:57,679 Welcome to the recall arena. 473 00:18:57,680 --> 00:18:59,759 Loki can struggle with distractions, 474 00:18:59,760 --> 00:19:02,079 so I think this is gonna be a real test. 475 00:19:02,080 --> 00:19:03,799 Loki, come. 476 00:19:03,800 --> 00:19:05,239 Right, here we go. 477 00:19:05,240 --> 00:19:06,919 ...Graeme's called to King's Lynn... 478 00:19:06,920 --> 00:19:08,199 DOGS BARK 479 00:19:08,200 --> 00:19:10,479 ...where Ernie and Walter are kicking off 480 00:19:10,480 --> 00:19:12,399 at four-legged customers. 481 00:19:12,400 --> 00:19:13,519 DOGS BARK 482 00:19:13,520 --> 00:19:15,319 And with a life on the line... 483 00:19:15,320 --> 00:19:17,879 TROY BARKS All right! Game over. 484 00:19:17,880 --> 00:19:20,599 ...can Graeme stop Dwayne's fun and games 485 00:19:20,600 --> 00:19:23,319 and Troy's obsession? 486 00:19:23,320 --> 00:19:25,359 He's not showing any signs of stopping, 487 00:19:25,360 --> 00:19:28,160 and I didn't see that coming at this stage. 488 00:19:30,760 --> 00:19:32,160 DOG BARKS 489 00:19:33,680 --> 00:19:35,159 DOG BARKS 490 00:19:35,160 --> 00:19:36,359 No! Uh-oh. 491 00:19:36,360 --> 00:19:37,719 No, not my new brush. TROY BARKS 492 00:19:37,720 --> 00:19:40,079 In Leicester, Graeme is tackling 493 00:19:40,080 --> 00:19:41,519 Troy's brush obsession... 494 00:19:41,520 --> 00:19:43,119 Oh, he's breaking it. TROY BARKS 495 00:19:43,120 --> 00:19:46,879 ...and Dwayne the African grey is loving every minute. 496 00:19:46,880 --> 00:19:49,199 He's very clever. Oh, is he? 497 00:19:49,200 --> 00:19:50,439 And he makes a lot of mess. 498 00:19:50,440 --> 00:19:54,439 But what looks like a farce could become a tragedy. 499 00:19:54,440 --> 00:19:55,519 No! 500 00:19:55,520 --> 00:19:57,879 He's had four operations on his stomach. 501 00:19:57,880 --> 00:19:59,719 Four operations? Wow. Four. 502 00:19:59,720 --> 00:20:01,479 They said they cannot operate again. 503 00:20:01,480 --> 00:20:04,559 If he did swallow something like a piece of brush, 504 00:20:04,560 --> 00:20:05,959 it would be the game over. 505 00:20:05,960 --> 00:20:09,039 The pressure is on Graeme to get a fix 506 00:20:09,040 --> 00:20:11,639 and kill two birds with one stone. 507 00:20:11,640 --> 00:20:13,479 No! Oh. TROY GROWLS 508 00:20:13,480 --> 00:20:16,439 If Graeme can fix the broom issues, 509 00:20:16,440 --> 00:20:19,319 it will hopefully fix the parrot issues 510 00:20:19,320 --> 00:20:21,159 because Dwayne will find it boring. 511 00:20:21,160 --> 00:20:23,599 Therefore, he will keep his seeds in his cage, 512 00:20:23,600 --> 00:20:26,479 and I won't have to sweep them up, and then it's... everyone's winning. 513 00:20:26,480 --> 00:20:28,159 Graeme's theory is simple - 514 00:20:28,160 --> 00:20:32,519 Troy loves the attention and excitement of the game with Mum. 515 00:20:32,520 --> 00:20:35,199 Anybody who knows dobies will tell you 516 00:20:35,200 --> 00:20:38,159 they form a really strong bond with their person. 517 00:20:38,160 --> 00:20:40,479 They just love being together with them. 518 00:20:40,480 --> 00:20:44,120 Why don't we use that to help us fix the problem? 519 00:20:45,240 --> 00:20:47,919 Oh, you've got budgies as well. That's Pearl and Dean. 520 00:20:47,920 --> 00:20:52,559 The plan is to use a new game with new rules. 521 00:20:52,560 --> 00:20:57,519 Staying calm scores attention, but go for the brush and game over. 522 00:20:57,520 --> 00:21:00,879 If he doesn't react, or he looks and goes "no", 523 00:21:00,880 --> 00:21:03,559 all of those things will be a reason to say "good boy". 524 00:21:03,560 --> 00:21:05,399 If he makes the wrong decision, 525 00:21:05,400 --> 00:21:09,839 we're gonna say game over, and then we take him out. 526 00:21:09,840 --> 00:21:11,999 He's out there, thinking, 527 00:21:12,000 --> 00:21:16,119 "No, I wanna be with my mum, and that's what I'm bargaining on." 528 00:21:16,120 --> 00:21:19,039 Graeme's gambling on one more thing - 529 00:21:19,040 --> 00:21:20,639 if Troy ignores the brush, 530 00:21:20,640 --> 00:21:25,239 Dwayne loses the entertainment and should stop dropping seeds. 531 00:21:25,240 --> 00:21:27,519 So, let's just see what happens if I... 532 00:21:27,520 --> 00:21:29,439 Good boy. 533 00:21:29,440 --> 00:21:32,440 With Dwayne keeping watch from his perch across the room... 534 00:21:34,160 --> 00:21:37,879 Oh, nearly, so, if he does that again, you know what to say. 535 00:21:37,880 --> 00:21:40,480 ...Troy has everyone's attention. 536 00:21:41,760 --> 00:21:43,959 TROY BARKS Game over. 537 00:21:43,960 --> 00:21:45,360 Oh, well done. Blimey. 538 00:21:46,960 --> 00:21:49,999 I nearly went out myself then. Don't mess with that, do you? 539 00:21:50,000 --> 00:21:51,359 Good tone of voice. 540 00:21:51,360 --> 00:21:53,359 TROY BARKS 541 00:21:53,360 --> 00:21:56,479 Tempting, though, it is, we gotta wait for a pause. 542 00:21:56,480 --> 00:22:00,040 Troy can only rejoin Mum when he's calm. 543 00:22:02,360 --> 00:22:04,399 Good. I think you can let him back in now. 544 00:22:04,400 --> 00:22:06,079 Yeah. On lead. 545 00:22:06,080 --> 00:22:07,200 Good boy. 546 00:22:08,440 --> 00:22:11,320 Is he gonna...? No? All right. Game over! 547 00:22:13,280 --> 00:22:14,720 And we just keep repeating this. 548 00:22:16,040 --> 00:22:17,799 If Troy loses his cool... 549 00:22:17,800 --> 00:22:19,759 TROY BARKS Game over. 550 00:22:19,760 --> 00:22:23,319 ...he's sent out before the brush game even starts, 551 00:22:23,320 --> 00:22:25,959 much to Dwayne's disappointment. 552 00:22:25,960 --> 00:22:29,560 But now Troy appears to prefer the new game. 553 00:22:30,880 --> 00:22:32,679 He's taking himself off to bed. 554 00:22:32,680 --> 00:22:34,519 Fine. All right. OK. 555 00:22:34,520 --> 00:22:36,839 I'll crack on and do a bit of... 556 00:22:36,840 --> 00:22:38,319 Good boy. 557 00:22:38,320 --> 00:22:40,759 One nil to Team Graeme. 558 00:22:40,760 --> 00:22:43,159 Good. Well, this is different. 559 00:22:43,160 --> 00:22:46,919 But will he play ball when Mum takes control? 560 00:22:46,920 --> 00:22:50,879 Now, word of warning, don't go bananas. 561 00:22:50,880 --> 00:22:52,679 He's like, "Oh, now that's interesting." 562 00:22:52,680 --> 00:22:55,559 TROY BARKS All right. Game over. 563 00:22:55,560 --> 00:22:58,839 Come on. You've blown it now, lad. 564 00:22:58,840 --> 00:23:01,799 Troy is trying to restart the game... 565 00:23:01,800 --> 00:23:03,959 Let's try again, young man. Come on, then. 566 00:23:03,960 --> 00:23:05,719 No! TROY BARKS 567 00:23:05,720 --> 00:23:07,079 All right! Game over. 568 00:23:07,080 --> 00:23:08,959 You know the score. 569 00:23:08,960 --> 00:23:11,439 ...and keeps getting sent off... 570 00:23:11,440 --> 00:23:13,559 He's a bit like a teenager. He's like, "Aw!" 571 00:23:13,560 --> 00:23:16,439 GRAEME LAUGHS Right, shall we try again? 572 00:23:16,440 --> 00:23:18,879 ...but instead of calming down... 573 00:23:18,880 --> 00:23:21,399 TROY BARKS All right. Game over. 574 00:23:21,400 --> 00:23:24,559 ...each time, he's coming back more determined 575 00:23:24,560 --> 00:23:27,639 to put on the show Dwayne's desperate for. 576 00:23:27,640 --> 00:23:28,999 Now, this is unexpected. 577 00:23:29,000 --> 00:23:30,599 He's barking his head off at the minute, 578 00:23:30,600 --> 00:23:32,999 and he's not showing any signs of stopping. 579 00:23:33,000 --> 00:23:35,719 TROY BARKS Right. Game over. 580 00:23:35,720 --> 00:23:39,119 'And I didn't see that coming at this stage. 581 00:23:39,120 --> 00:23:41,639 'So what's going wrong here?' 582 00:23:41,640 --> 00:23:44,119 But Graeme's spotted something... 583 00:23:44,120 --> 00:23:45,199 TROY BARKS 584 00:23:45,200 --> 00:23:46,799 Hang on a minute. What is he looking at? 585 00:23:46,800 --> 00:23:48,079 TROY BARKS 586 00:23:48,080 --> 00:23:50,439 'He's not looking at the brush. 587 00:23:50,440 --> 00:23:53,079 'He's barking his head off and looking at Mum.' 588 00:23:53,080 --> 00:23:55,479 And there's the clue. TROY BARKS 589 00:23:55,480 --> 00:23:57,239 In a minute, when he calms down again, 590 00:23:57,240 --> 00:23:58,760 I'm gonna let him get nearer to you. 591 00:24:00,400 --> 00:24:02,319 Good boy. There we go. No. Down. 592 00:24:02,320 --> 00:24:03,959 Yeah, look, see. 593 00:24:03,960 --> 00:24:05,879 He's not focused on the brush right now. 594 00:24:05,880 --> 00:24:08,319 He's like, "Mum, Mum, Mum, I don't wanna be apart from you." 595 00:24:08,320 --> 00:24:10,599 ...so Graeme wants to flip the focus. 596 00:24:10,600 --> 00:24:13,879 If he behaves, he can stay near Mum. 597 00:24:13,880 --> 00:24:15,679 So, I can keep a hold of him. Yeah. 598 00:24:15,680 --> 00:24:17,639 And we can do a little bit of brushing 599 00:24:17,640 --> 00:24:18,999 while he's at your side, maybe. 600 00:24:19,000 --> 00:24:21,600 Let's just see how we get on. No. 601 00:24:23,040 --> 00:24:24,519 Good boy. 602 00:24:24,520 --> 00:24:27,879 OK, a tiny bit of a brush... and pause. 603 00:24:27,880 --> 00:24:29,119 Good boy. 604 00:24:29,120 --> 00:24:30,639 All right, a bit more brushing. 605 00:24:30,640 --> 00:24:32,319 Troy is learning that staying calm... 606 00:24:32,320 --> 00:24:34,199 And p... Oh, lovely. That's good. 607 00:24:34,200 --> 00:24:36,479 ...keeps him close to Mum... Good boy. 608 00:24:36,480 --> 00:24:39,919 ...and that the brush is no longer a toy. 609 00:24:39,920 --> 00:24:42,959 That's really good. Ooh, hello. OK. 610 00:24:42,960 --> 00:24:44,399 GRAEME LAUGHS I'm honoured. 611 00:24:44,400 --> 00:24:46,439 Right, this is good. 612 00:24:46,440 --> 00:24:48,239 GRAEME LAUGHS 613 00:24:48,240 --> 00:24:51,799 And just like that, Troy turns a blind eye 614 00:24:51,800 --> 00:24:53,079 to Amelie's sweeping up... 615 00:24:53,080 --> 00:24:54,719 Good boy. That's brilliant. 616 00:24:54,720 --> 00:24:57,439 ...much to Dwayne's great disappointment. 617 00:24:57,440 --> 00:24:59,279 PARROT SQUAWKS Well, what do you reckon? 618 00:24:59,280 --> 00:25:01,319 I'm super impressed. 619 00:25:01,320 --> 00:25:05,159 Until now, Troy's brush obsession has been the spark 620 00:25:05,160 --> 00:25:06,559 for Dwayne's favourite trick - 621 00:25:06,560 --> 00:25:09,559 making a mess so Mum has to clean up. 622 00:25:09,560 --> 00:25:11,119 Oh. 623 00:25:11,120 --> 00:25:13,199 But if Troy sticks to the new rules, 624 00:25:13,200 --> 00:25:15,799 it could put an end to the dangerous fun and games 625 00:25:15,800 --> 00:25:17,279 once and for all. 626 00:25:17,280 --> 00:25:19,399 Let's see if you can sweep up some seeds, 627 00:25:19,400 --> 00:25:21,320 cos you definitely couldn't do it this morning. 628 00:25:22,560 --> 00:25:24,520 That's it. You carry on sweeping. 629 00:25:28,120 --> 00:25:30,840 Well, he's watching intently, but he's not doing anything about it. 630 00:25:32,400 --> 00:25:34,519 Mission accomplished. Nailed it. 631 00:25:34,520 --> 00:25:36,279 Brilliant. Fantastic. 632 00:25:36,280 --> 00:25:40,079 Good boy. Well done, Troy. GRAEME CHUCKLES 633 00:25:40,080 --> 00:25:42,079 Who's a clever boy, then? 634 00:25:42,080 --> 00:25:44,159 I'm actually quite speechless 635 00:25:44,160 --> 00:25:48,039 cos I didn't think that we'd be able to sweep some seeds up 636 00:25:48,040 --> 00:25:50,119 without it going crazy. 637 00:25:50,120 --> 00:25:51,559 'Sure, there's work to do.' 638 00:25:51,560 --> 00:25:54,479 The family's got to do this training down at the yard as well, 639 00:25:54,480 --> 00:25:58,079 but I think the future's really bright for them all now. 640 00:25:58,080 --> 00:25:59,880 Good boy. You are clever. 641 00:26:02,280 --> 00:26:05,079 Graeme's taking a break from badly behaved dogs 642 00:26:05,080 --> 00:26:08,759 to stop the next generation ending up on his books. 643 00:26:08,760 --> 00:26:11,079 For the last four months, 644 00:26:11,080 --> 00:26:14,279 he's been running puppy classes in the Cotswolds, 645 00:26:14,280 --> 00:26:15,679 giving these young pups 646 00:26:15,680 --> 00:26:18,759 the milestone skills they'll need for life. 647 00:26:18,760 --> 00:26:21,759 So far, they've studied socialisation... 648 00:26:21,760 --> 00:26:23,719 Good boy, Toddy. Good boy. 649 00:26:23,720 --> 00:26:26,119 ...basic commands... Sit. 650 00:26:26,120 --> 00:26:28,119 Good. Come on, then. 651 00:26:28,120 --> 00:26:29,879 ...and loose lead walking. 652 00:26:29,880 --> 00:26:31,279 Yay! Good girl. 653 00:26:31,280 --> 00:26:34,920 And today's milestone is recall. 654 00:26:35,960 --> 00:26:37,679 Today's training is, I think, 655 00:26:37,680 --> 00:26:39,759 one of the hardest things you can teach a dog, 656 00:26:39,760 --> 00:26:41,519 whether they're young or old, frankly. 657 00:26:41,520 --> 00:26:43,639 But it's really important. 658 00:26:43,640 --> 00:26:48,439 Back in class are Mary and Colin with farm dog Mr Todd... 659 00:26:48,440 --> 00:26:49,839 Are you excited? 660 00:26:49,840 --> 00:26:52,479 ...Charlotte with future office dog Boo... 661 00:26:52,480 --> 00:26:54,439 A bit more learning today. 662 00:26:54,440 --> 00:26:56,159 ...Lorraine with daughter Sian, 663 00:26:56,160 --> 00:26:58,479 helping for the first time with Loki, 664 00:26:58,480 --> 00:27:02,319 and Karen with daughter Orla and rescue pup Winnie. 665 00:27:02,320 --> 00:27:03,640 Let's go inside. 666 00:27:05,000 --> 00:27:07,319 Morning, everybody. Hiya. Morning. 667 00:27:07,320 --> 00:27:10,279 Welcome back. They're a bit bigger than last time. 668 00:27:10,280 --> 00:27:13,119 THEY LAUGH They're enormous. 669 00:27:13,120 --> 00:27:14,679 So, today's lesson is something 670 00:27:14,680 --> 00:27:16,839 that's gonna give the dogs a bit more freedom. 671 00:27:16,840 --> 00:27:18,199 Are you ready? Yeah. 672 00:27:18,200 --> 00:27:20,119 Yeah? Come on, then. Follow me. Let's start. 673 00:27:20,120 --> 00:27:21,759 Are you ready, Loki? Come on, then. 674 00:27:21,760 --> 00:27:25,559 When it comes to getting your dog to come back to you when called, 675 00:27:25,560 --> 00:27:29,479 Graeme wants to give the owners the best possible foundation... 676 00:27:29,480 --> 00:27:30,719 Dot! 677 00:27:30,720 --> 00:27:32,399 ...because one of the biggest mistakes 678 00:27:32,400 --> 00:27:34,839 is letting dogs off lead too soon... 679 00:27:34,840 --> 00:27:36,119 Dot! 680 00:27:36,120 --> 00:27:38,559 ...then expecting them to come back when called... 681 00:27:38,560 --> 00:27:39,919 Stormzy, come back. 682 00:27:39,920 --> 00:27:42,119 ...turning walks into muddy chases... 683 00:27:42,120 --> 00:27:43,359 No! Come back. 684 00:27:43,360 --> 00:27:45,719 ...vanished dogs... Travis! 685 00:27:45,720 --> 00:27:48,879 ...and near misses you don't want to think about. 686 00:27:48,880 --> 00:27:50,839 Oh, BLEEP! Jasmine! 687 00:27:50,840 --> 00:27:53,839 The problem is dogs don't speak human, 688 00:27:53,840 --> 00:27:57,919 so first, they need to learn exactly what you're asking. 689 00:27:57,920 --> 00:28:00,599 And Graeme's first rule of recall - 690 00:28:00,600 --> 00:28:04,879 make coming back the most exciting game in town. 691 00:28:04,880 --> 00:28:06,679 First of all, I'm just gonna demo something. 692 00:28:06,680 --> 00:28:08,599 So, maybe we get Mr Todd. 693 00:28:08,600 --> 00:28:11,079 I'm gonna pop him on a long line. There we go. 694 00:28:11,080 --> 00:28:13,199 Have you got any treats that you use with him? I have. 695 00:28:13,200 --> 00:28:14,959 So, I'm gonna let him know what I've got, 696 00:28:14,960 --> 00:28:16,799 and then without saying very much... 697 00:28:16,800 --> 00:28:18,799 Hey. What's this? What's this? 698 00:28:18,800 --> 00:28:21,439 Yeah. Good boy. 699 00:28:21,440 --> 00:28:23,959 Cos everything we've done so far at puppy school 700 00:28:23,960 --> 00:28:27,759 has all been about keeping a lid on excitement, staying calm, 701 00:28:27,760 --> 00:28:30,959 but recall, you can be as excited as you like. 702 00:28:30,960 --> 00:28:32,839 Yay! 703 00:28:32,840 --> 00:28:35,399 'That's the very beginnings of the system.' 704 00:28:35,400 --> 00:28:36,519 But I'm bedding in this, 705 00:28:36,520 --> 00:28:39,879 "Hey, look, if you run to me, it's great, isn't it?" 706 00:28:39,880 --> 00:28:42,759 What didn't I do? Say, "Come here," or, "Come on." 707 00:28:42,760 --> 00:28:46,319 Yeah, there was no recall command at this stage. 708 00:28:46,320 --> 00:28:48,599 Before they can introduce the command, 709 00:28:48,600 --> 00:28:50,879 all the pups need to learn the game. 710 00:28:50,880 --> 00:28:53,319 So, all you've got to do, get your dog in position, 711 00:28:53,320 --> 00:28:54,919 and you're gonna run backwards that way 712 00:28:54,920 --> 00:28:56,519 and see if you can get your dog to follow. 713 00:28:56,520 --> 00:28:58,639 And remember, excitement. 714 00:28:58,640 --> 00:29:00,759 First up is Loki. 715 00:29:00,760 --> 00:29:03,399 Getting him excited is easy. 716 00:29:03,400 --> 00:29:05,519 Hey! Look at that. 717 00:29:05,520 --> 00:29:06,839 GRAEME LAUGHS "I'll catch you!" 718 00:29:06,840 --> 00:29:10,479 The problem is, he always takes it too far. 719 00:29:10,480 --> 00:29:12,879 Calm down. Calm down. Calm down. All right. OK. 720 00:29:12,880 --> 00:29:14,399 Hey! No! Oi! 721 00:29:14,400 --> 00:29:16,479 You know I said "fill your boots with excitement", 722 00:29:16,480 --> 00:29:17,879 that didn't refer to you. 723 00:29:17,880 --> 00:29:20,519 Next up is Winnie, and for this rescue pup... 724 00:29:20,520 --> 00:29:21,599 Come on, then! 725 00:29:21,600 --> 00:29:23,679 ...recall training couldn't come sooner. 726 00:29:23,680 --> 00:29:25,879 It looks like you're doing the handling, are you? Yep. 727 00:29:25,880 --> 00:29:27,399 Well done. 728 00:29:27,400 --> 00:29:31,159 So, my partner took Winnie to the field behind us 729 00:29:31,160 --> 00:29:33,599 and let her off, and she bolted. 730 00:29:33,600 --> 00:29:36,679 She did not come back to her name. 731 00:29:36,680 --> 00:29:38,519 It was just absolute panic. 732 00:29:38,520 --> 00:29:41,159 Right, then, give it your best shot. Right. 733 00:29:41,160 --> 00:29:42,519 Ready? 734 00:29:42,520 --> 00:29:45,279 OK, let's go, let's go. That's it. 735 00:29:45,280 --> 00:29:47,039 Good girl. Ooh, that was interesting. 736 00:29:47,040 --> 00:29:50,039 Do that again for me, cos she looked a bit ploddy there, didn't she? 737 00:29:50,040 --> 00:29:51,639 Mm. Wasn't as keen. 738 00:29:51,640 --> 00:29:53,560 No, and there might be a reason for that. 739 00:29:54,880 --> 00:29:57,079 SHE WHISPERS 740 00:29:57,080 --> 00:29:58,879 Right, I've spotted something. 741 00:29:58,880 --> 00:30:02,639 If I'm your dog and I'm... I'm being pulled this way, 742 00:30:02,640 --> 00:30:03,879 what am I gonna do? Resist. 743 00:30:03,880 --> 00:30:07,319 Correct. Try that again but without the tension in the lead. 744 00:30:07,320 --> 00:30:09,039 OK. Yeah? OK. 745 00:30:09,040 --> 00:30:10,679 Off you go. Let's go. 746 00:30:10,680 --> 00:30:12,679 There you go! Keep going, keep going, keep going! 747 00:30:12,680 --> 00:30:14,679 That's it. Brilliant. 748 00:30:14,680 --> 00:30:16,599 Clever girl. There you go. 749 00:30:16,600 --> 00:30:20,399 Now all the pups are excited to chase their owners for a treat. 750 00:30:20,400 --> 00:30:21,559 Great. 751 00:30:21,560 --> 00:30:25,000 Lesson two - connect that chase with a command. 752 00:30:26,360 --> 00:30:27,959 So, if I can borrow him again. 753 00:30:27,960 --> 00:30:29,679 Now each time... 754 00:30:29,680 --> 00:30:31,359 Toddy, come. Yay! 755 00:30:31,360 --> 00:30:34,519 ...Graeme marks the action with a clear command. 756 00:30:34,520 --> 00:30:35,839 There we go. 757 00:30:35,840 --> 00:30:37,360 Let's try a bit further away. 758 00:30:38,920 --> 00:30:40,879 Toddy, come. 759 00:30:40,880 --> 00:30:43,039 There you go. Good boy. 760 00:30:43,040 --> 00:30:44,479 Let's get you back to your mum. 761 00:30:44,480 --> 00:30:47,239 Graeme wants everyone to use their dog's name 762 00:30:47,240 --> 00:30:49,719 and a command they'll remember. 763 00:30:49,720 --> 00:30:51,479 I might choose "come back". 764 00:30:51,480 --> 00:30:53,279 That is what I say when she goes really far. 765 00:30:53,280 --> 00:30:55,039 Naturally, I say "come back". Brilliant. 766 00:30:55,040 --> 00:30:57,760 If that comes naturally to you, that's fine. 767 00:30:58,800 --> 00:31:02,839 It's key to use the exact words every time. 768 00:31:02,840 --> 00:31:04,520 Off you go, then. Sit. 769 00:31:05,680 --> 00:31:07,199 Boo, come. 770 00:31:07,200 --> 00:31:09,399 I thought you said you were gonna say... 771 00:31:09,400 --> 00:31:11,039 Oh, yeah! "Come back." 772 00:31:11,040 --> 00:31:13,399 GRAEME LAUGHS Try again. 773 00:31:13,400 --> 00:31:16,199 The theory is that by using the same command... 774 00:31:16,200 --> 00:31:18,279 Boo, come back. Yeah, I love it. 775 00:31:18,280 --> 00:31:20,599 ...during the chase games... Boo, come back. 776 00:31:20,600 --> 00:31:25,599 ...Boo should connect running to Charlotte with those magic words. 777 00:31:25,600 --> 00:31:28,799 Now she knows the game now, you see? Good. You've got the idea. 778 00:31:28,800 --> 00:31:30,799 Now over to Loki, 779 00:31:30,800 --> 00:31:33,599 but will his excitement get the better of him? 780 00:31:33,600 --> 00:31:35,039 Loki, come. 781 00:31:35,040 --> 00:31:37,479 Yeah! That's it. 782 00:31:37,480 --> 00:31:39,239 There you go. Didn't think he would move. 783 00:31:39,240 --> 00:31:43,679 Understandably, Lorraine tries to keep a lid on her excitement... 784 00:31:43,680 --> 00:31:46,399 And if you possibly could make your voice a bit louder, brighter, 785 00:31:46,400 --> 00:31:47,599 that would work even better. 786 00:31:47,600 --> 00:31:51,399 ...but for this to work, Loki must learn the command. 787 00:31:51,400 --> 00:31:53,159 Right, then. Loki, come. 788 00:31:53,160 --> 00:31:55,279 Hey! That worked. Good boy. 789 00:31:55,280 --> 00:31:58,039 Cos your voice was a bit louder, a bit brighter. 790 00:31:58,040 --> 00:31:59,959 Yay! Well done. 791 00:31:59,960 --> 00:32:04,479 Now Loki knows what's expected, he's a little less excitable. 792 00:32:04,480 --> 00:32:09,079 Graeme's built recall in stages - the chase game... 793 00:32:09,080 --> 00:32:11,039 GRAEME LAUGHS Good boy. 794 00:32:11,040 --> 00:32:13,679 ...then the command. Toddy, come! 795 00:32:13,680 --> 00:32:18,519 Now comes the real test - will they come back on words alone? 796 00:32:18,520 --> 00:32:21,240 So, welcome to the recall arena. 797 00:32:23,480 --> 00:32:25,999 What I'm gonna do is ask you all to come in one by one, 798 00:32:26,000 --> 00:32:27,439 see if you can recall your dog 799 00:32:27,440 --> 00:32:30,759 from one corner of this to the other, off lead. 800 00:32:30,760 --> 00:32:32,719 First in is Loki. 801 00:32:32,720 --> 00:32:34,959 He's done well with Lorraine, 802 00:32:34,960 --> 00:32:38,279 but Graeme wants daughter Sian to try and recall him. 803 00:32:38,280 --> 00:32:39,959 But can he focus? 804 00:32:39,960 --> 00:32:42,559 Sian, you up for it? Yeah. Yeah, I think so. 805 00:32:42,560 --> 00:32:46,319 I do know that Loki can struggle with distractions, 806 00:32:46,320 --> 00:32:49,119 so I think this is gonna be a real, real test. 807 00:32:49,120 --> 00:32:52,959 OK, so, remember, really bright, happy call, yeah? 808 00:32:52,960 --> 00:32:54,719 'I was really nervous 809 00:32:54,720 --> 00:32:57,159 'about whether he was gonna actually come back to me.' 810 00:32:57,160 --> 00:32:58,759 Off you go. 811 00:32:58,760 --> 00:33:02,559 Loki, come! Come! Yay! Fantastic! 812 00:33:02,560 --> 00:33:04,519 That's it. Yeah. Loki. 813 00:33:04,520 --> 00:33:07,039 Good boy. Hello, Boo. 814 00:33:07,040 --> 00:33:11,759 Now little Boo, but will Charlotte remember the command? 815 00:33:11,760 --> 00:33:14,799 Boo, come back. Right. Lovely. 816 00:33:14,800 --> 00:33:18,279 Good girl. Like a shot. 817 00:33:18,280 --> 00:33:20,919 Never seen such a little dog run so fast, have you? 818 00:33:20,920 --> 00:33:22,519 Next, Mr Todd... 819 00:33:22,520 --> 00:33:24,759 Toddy, come. Yeah! 820 00:33:24,760 --> 00:33:25,999 ...is a natural. 821 00:33:26,000 --> 00:33:27,679 Good boy. Good boy. Fantastic. 822 00:33:27,680 --> 00:33:29,279 Hey, I'm loving that. 823 00:33:29,280 --> 00:33:32,639 And last to enter the arena is Winnie. 824 00:33:32,640 --> 00:33:34,359 How are you feeling now? Yeah, all right. 825 00:33:34,360 --> 00:33:36,519 Still a bit nervous. That's OK. 826 00:33:36,520 --> 00:33:38,719 Orla has good cause to be nervous. 827 00:33:38,720 --> 00:33:41,039 Last week, Winnie bolted when off lead 828 00:33:41,040 --> 00:33:43,079 and wouldn't come back. 829 00:33:43,080 --> 00:33:45,759 Leading up to the very last part with the recall, 830 00:33:45,760 --> 00:33:49,959 I was really worried due to Winnie not really having any. 831 00:33:49,960 --> 00:33:52,599 So Graeme wants to really test Winnie 832 00:33:52,600 --> 00:33:54,879 by adding a distraction. 833 00:33:54,880 --> 00:33:57,159 I've got food, and she knows it. 834 00:33:57,160 --> 00:33:59,359 Right, try call her now. 835 00:33:59,360 --> 00:34:00,720 Winnie, come. 836 00:34:01,960 --> 00:34:03,759 Winnie, come. Come on. 837 00:34:03,760 --> 00:34:05,679 GRAEME LAUGHS 838 00:34:05,680 --> 00:34:06,840 Winnie, come. 839 00:34:07,880 --> 00:34:10,279 Right, take a step forward. 840 00:34:10,280 --> 00:34:12,159 When she looks at you, go backwards, yeah? 841 00:34:12,160 --> 00:34:13,679 OK. So, try again. 842 00:34:13,680 --> 00:34:15,679 Winnie, come. Come on. Good. 843 00:34:15,680 --> 00:34:18,759 Yes! There you go! Yay! 844 00:34:18,760 --> 00:34:20,999 Good girl. 845 00:34:21,000 --> 00:34:23,799 Well done. GRAEME LAUGHS 846 00:34:23,800 --> 00:34:26,039 I pushed you there, but I thought you could both do it. 847 00:34:26,040 --> 00:34:28,959 'When Winnie came back, I was so relieved, 848 00:34:28,960 --> 00:34:31,159 'because it's such a big thing for her.' 849 00:34:31,160 --> 00:34:35,479 So now to see that she has a bit more recall is absolutely amazing. 850 00:34:35,480 --> 00:34:37,439 Well done, everybody. I thought that was great. 851 00:34:37,440 --> 00:34:38,679 You've got to keep it up. 852 00:34:38,680 --> 00:34:41,919 You wanna get to that stage where they hear the call, it's automatic. 853 00:34:41,920 --> 00:34:43,199 "I'm off." You know? 854 00:34:43,200 --> 00:34:45,799 If there's one thing I would want you to remember about recall, 855 00:34:45,800 --> 00:34:46,999 make it fun. 856 00:34:47,000 --> 00:34:48,519 Give yourselves a round of applause. 857 00:34:48,520 --> 00:34:50,480 Well done. Yay! Whoo! 858 00:34:51,760 --> 00:34:53,799 Good girl, Boo. 859 00:34:53,800 --> 00:34:57,799 Coming up, Graeme might have got Ernie and Walter to welcome people 860 00:34:57,800 --> 00:34:58,959 into the shop... 861 00:34:58,960 --> 00:35:01,879 Three, two, one, off we jolly well go. 862 00:35:01,880 --> 00:35:05,079 ...but dogs prove to be a far tougher challenge. 863 00:35:05,080 --> 00:35:07,879 I don't think I've ever seen Ernie react like that. 864 00:35:07,880 --> 00:35:09,640 He's always doing somersaults. 865 00:35:12,080 --> 00:35:13,400 DOG BARKS 866 00:35:15,000 --> 00:35:16,399 DOG BARKS 867 00:35:16,400 --> 00:35:18,079 Graeme's heading back 868 00:35:18,080 --> 00:35:20,039 to see Louise and Mark in Norfolk. 869 00:35:20,040 --> 00:35:21,599 They run an antique shop 870 00:35:21,600 --> 00:35:25,039 where passing dog walkers should mean passing trade... 871 00:35:25,040 --> 00:35:26,439 DOGS BARK 872 00:35:26,440 --> 00:35:29,439 ...but their two-year-old boxer-cross-basset hound brothers 873 00:35:29,440 --> 00:35:32,399 Ernie and Walter are scaring customers off. 874 00:35:32,400 --> 00:35:33,479 No! 875 00:35:33,480 --> 00:35:36,159 I think we've definitely lost business because of them. 876 00:35:36,160 --> 00:35:38,559 And with five kids between them 877 00:35:38,560 --> 00:35:41,319 and a business that supports three families, 878 00:35:41,320 --> 00:35:43,359 this needs to change. 879 00:35:43,360 --> 00:35:46,959 Last time, Graeme used desensitisation training 880 00:35:46,960 --> 00:35:48,959 to bring their excitement levels down... 881 00:35:48,960 --> 00:35:50,759 DOORBELL RINGS 882 00:35:50,760 --> 00:35:52,559 Did you hear that? Nothing. 883 00:35:52,560 --> 00:35:54,119 Exactly. GRAEME LAUGHS 884 00:35:54,120 --> 00:35:57,279 ...and taught them how to meet and greet people nicely. 885 00:35:57,280 --> 00:35:58,959 Hey, this is good. 886 00:35:58,960 --> 00:36:01,679 But when customers have dogs... DOGS BARK 887 00:36:01,680 --> 00:36:05,119 ...their excitement explodes into aggression, 888 00:36:05,120 --> 00:36:08,039 and that's the problem Graeme needs to fix today. 889 00:36:08,040 --> 00:36:11,879 Now, that's a problem because a lot of people do walk in with dogs, 890 00:36:11,880 --> 00:36:15,639 and then, well, they do behave in quite an aggressive way. 891 00:36:15,640 --> 00:36:17,399 'It's not very nice.' 892 00:36:17,400 --> 00:36:21,399 To get Ernie and Walter used to socialising with other dogs, 893 00:36:21,400 --> 00:36:24,040 Graeme's brought them to neutral territory. 894 00:36:25,080 --> 00:36:27,919 Graeme's helped us previously with the doorbell issue we had, 895 00:36:27,920 --> 00:36:29,919 and that worked so well. 896 00:36:29,920 --> 00:36:34,599 I'm hoping he can work his magic on this one, but I'm not sure. 897 00:36:34,600 --> 00:36:38,679 Today, French bulldog Dexter is bravely volunteering. 898 00:36:38,680 --> 00:36:42,039 'With these two, they sort of rile each other up, you know?' 899 00:36:42,040 --> 00:36:43,319 So I think what we're going to do 900 00:36:43,320 --> 00:36:45,559 is put some distance between themselves, 901 00:36:45,560 --> 00:36:47,239 as well as the other dog. 902 00:36:47,240 --> 00:36:48,719 DOGS BARK 903 00:36:48,720 --> 00:36:51,079 Right. Just wait for it. 904 00:36:51,080 --> 00:36:52,959 DOGS BARK 905 00:36:52,960 --> 00:36:54,839 Ernie, no. 906 00:36:54,840 --> 00:36:57,839 Walter, no. All right. Just wait for it. 907 00:36:57,840 --> 00:37:00,640 The principle is let the excitement pass... 908 00:37:01,840 --> 00:37:05,120 ...and do nothing, but mark the behaviour you want... 909 00:37:07,000 --> 00:37:09,199 ...the moment they settle. 910 00:37:09,200 --> 00:37:11,759 Right, you know what to do. I'll go and see Louise. 911 00:37:11,760 --> 00:37:13,399 DOG BARKS 912 00:37:13,400 --> 00:37:15,919 Good boy. That's it. Good boy. That's better, Walt. 913 00:37:15,920 --> 00:37:19,399 While Walter is calm, Ernie isn't. ERNIE WHINES 914 00:37:19,400 --> 00:37:21,599 All right, let's wait for him to calm down again. 915 00:37:21,600 --> 00:37:24,399 But by remembering the principle of ignoring the bad 916 00:37:24,400 --> 00:37:25,759 and praising the good... 917 00:37:25,760 --> 00:37:28,199 Good boy, good boy. Good. 918 00:37:28,200 --> 00:37:30,599 Good boy. Well done, Ernie. 919 00:37:30,600 --> 00:37:33,159 Oh, my goodness. Look at him. Yeah. 920 00:37:33,160 --> 00:37:35,719 ...Mark quickly turns it around. 921 00:37:35,720 --> 00:37:37,599 So far, so good, Mark. That's really good. 922 00:37:37,600 --> 00:37:39,079 We're getting there, I think. Yeah. 923 00:37:39,080 --> 00:37:42,199 'I don't think I've ever seen Ernie react like that.' 924 00:37:42,200 --> 00:37:43,879 He's always doing somersault. 925 00:37:43,880 --> 00:37:46,759 Three, two, one, off we jolly well go. 926 00:37:46,760 --> 00:37:47,880 LOUISE CHUCKLES 927 00:37:49,400 --> 00:37:50,960 Yep. That'll do us. 928 00:37:52,880 --> 00:37:54,879 Fantastic. Hey, I'm happy with that. 929 00:37:54,880 --> 00:37:56,759 Time to get closer. Are you ready? 930 00:37:56,760 --> 00:37:58,719 Yep. Right. Come with me, Louise. 931 00:37:58,720 --> 00:38:00,399 We're gonna split the difference. 932 00:38:00,400 --> 00:38:02,359 Now the storm has passed, 933 00:38:02,360 --> 00:38:05,879 Graeme is confident the dogs know what's expected. 934 00:38:05,880 --> 00:38:09,199 Well, this is interesting because Ernie kicked off to start with 935 00:38:09,200 --> 00:38:12,959 but he's calmed down, so let's see if he can keep calm 936 00:38:12,960 --> 00:38:14,919 when we move the dogs closer together. 937 00:38:14,920 --> 00:38:16,879 'That'll be the big test.' 938 00:38:16,880 --> 00:38:19,199 Oh-ho! This does feel a lot closer, doesn't it? 939 00:38:19,200 --> 00:38:21,439 I reckon we'll do ten paces, everybody, eh? 940 00:38:21,440 --> 00:38:23,320 Three, two, one, off we go. 941 00:38:24,960 --> 00:38:27,639 Lovely. And we'll try and keep abreast of each other. 942 00:38:27,640 --> 00:38:29,239 Good boy, Walter. Super. 943 00:38:29,240 --> 00:38:31,199 Really nice. Good boy. 944 00:38:31,200 --> 00:38:34,439 By walking together, the pressure drops. 945 00:38:34,440 --> 00:38:36,839 That's it. Good boy, Ernie, good boy. 946 00:38:36,840 --> 00:38:40,119 I'll tell you what, we could squeeze in a bit tighter, you know. 947 00:38:40,120 --> 00:38:41,799 Both dogs are settling. 948 00:38:41,800 --> 00:38:44,279 That's pretty good, innit? Look at that. Great walk. 949 00:38:44,280 --> 00:38:46,519 It's great, innit? LOUISE LAUGHS 950 00:38:46,520 --> 00:38:48,279 Hang on. ERNIE BARKS 951 00:38:48,280 --> 00:38:50,559 Oh, you've let yourself down there, Ern. 952 00:38:50,560 --> 00:38:53,039 All right, and we'll stop. It's all right. Don't worry. 953 00:38:53,040 --> 00:38:57,919 But doing nothing and staying calm keeps Ernie's outburst brief. 954 00:38:57,920 --> 00:39:00,839 Good boy. That's it. 955 00:39:00,840 --> 00:39:02,279 Good boy. 956 00:39:02,280 --> 00:39:04,679 And after a few more rounds... 957 00:39:04,680 --> 00:39:06,279 All right. Let's go again, everybody. 958 00:39:06,280 --> 00:39:07,679 ...the plan is working. 959 00:39:07,680 --> 00:39:11,519 For the first time, the brothers are with another dog, 960 00:39:11,520 --> 00:39:14,279 and they're not kicking off. 961 00:39:14,280 --> 00:39:16,439 Well, what do you reckon? Amazed. 962 00:39:16,440 --> 00:39:17,759 I'll settle for amazed. Yeah. 963 00:39:17,760 --> 00:39:19,039 I am. That's fine. Yeah. 964 00:39:19,040 --> 00:39:24,280 Out here, it's working, but the real test is back on home turf. 965 00:39:25,360 --> 00:39:26,959 We need to do the same thing again. 966 00:39:26,960 --> 00:39:29,039 I think they're probably gonna kick off. 967 00:39:29,040 --> 00:39:32,479 But what we learnt this morning was, yeah, you get a bit of a storm, 968 00:39:32,480 --> 00:39:34,719 but after the storm, there comes calm. 969 00:39:34,720 --> 00:39:39,559 For stage two, Graeme's brought in Paul and Labrador Max. 970 00:39:39,560 --> 00:39:41,679 Good. Right, here we go. 971 00:39:41,680 --> 00:39:44,199 If Ernie and Walter are going to accept dogs near the shop... 972 00:39:44,200 --> 00:39:45,279 DOGS BARK 973 00:39:45,280 --> 00:39:47,079 ...they need to learn this - 974 00:39:47,080 --> 00:39:50,199 protest all you like, nobody's leaving. 975 00:39:50,200 --> 00:39:54,159 DOGS BARK 976 00:39:54,160 --> 00:39:56,319 So, at this stage, we just wait for it, right? 977 00:39:56,320 --> 00:40:01,319 DOGS BARK 978 00:40:01,320 --> 00:40:03,799 Wait for it. Good lad. 979 00:40:03,800 --> 00:40:05,719 ERNIE BARKS No, Ernie. Ernie, no. 980 00:40:05,720 --> 00:40:08,679 There you go. Good boy, good boy, good boy. 981 00:40:08,680 --> 00:40:11,279 That's right. Give him a moment. Good boy. Shh! 982 00:40:11,280 --> 00:40:13,279 You see, by now, normally, 983 00:40:13,280 --> 00:40:16,319 you'd have been inside and put the dogs away. 984 00:40:16,320 --> 00:40:18,479 Yeah, we'd have put them away. Yeah. 985 00:40:18,480 --> 00:40:22,159 The next stage is for Max to come through the gate. 986 00:40:22,160 --> 00:40:24,159 I think it's probably gonna blow up again, 987 00:40:24,160 --> 00:40:26,119 but you know what to do, don't you? Yeah, calm. 988 00:40:26,120 --> 00:40:27,359 Nothing. Do nothing, yeah. 989 00:40:27,360 --> 00:40:28,720 There you go, mate. 990 00:40:30,320 --> 00:40:32,519 DOGS BARK Good. Here we go. 991 00:40:32,520 --> 00:40:34,359 ERNIE BARKS 992 00:40:34,360 --> 00:40:37,439 Good boy. Good boy. 993 00:40:37,440 --> 00:40:39,039 As per, he's calmed down first. 994 00:40:39,040 --> 00:40:40,799 Good boy, Ernie. ERNIE WHINES 995 00:40:40,800 --> 00:40:42,559 So, it was definitely a lot shorter, that. 996 00:40:42,560 --> 00:40:44,759 Yeah, that was. Yeah. Well, this is brilliant. 997 00:40:44,760 --> 00:40:48,360 The obvious next move is to ask Paul and Max to walk in the shop. 998 00:40:49,680 --> 00:40:51,919 And then whatever happens, we'll just go in. 999 00:40:51,920 --> 00:40:54,959 Until now, any dog coming near the shop 1000 00:40:54,960 --> 00:40:57,639 has meant one thing - chaos. 1001 00:40:57,640 --> 00:40:59,079 DOGS BARK 1002 00:40:59,080 --> 00:41:01,599 Have they done enough to turn it around? 1003 00:41:01,600 --> 00:41:02,840 All right, Paul. 1004 00:41:07,360 --> 00:41:08,959 It seems so. 1005 00:41:08,960 --> 00:41:10,519 Right, we'll follow them in. 1006 00:41:10,520 --> 00:41:12,319 Good boys. This is brilliant. 1007 00:41:12,320 --> 00:41:13,879 Good boys. 1008 00:41:13,880 --> 00:41:15,639 Yeah. In you go. Come on. 1009 00:41:15,640 --> 00:41:16,879 Go on, chaps. 1010 00:41:16,880 --> 00:41:18,879 For the first time in two years... 1011 00:41:18,880 --> 00:41:20,319 Ha! Brilliant. 1012 00:41:20,320 --> 00:41:24,399 ...the shop is well and truly dog friendly again. 1013 00:41:24,400 --> 00:41:26,319 Well, don't know about you, 1014 00:41:26,320 --> 00:41:28,159 but I thought that was quite surprising. 1015 00:41:28,160 --> 00:41:30,679 Having those two with another dog in here, 1016 00:41:30,680 --> 00:41:33,479 like this, is incredible. Yeah. 1017 00:41:33,480 --> 00:41:36,199 I think going forward, you know, if you've got customers with dogs 1018 00:41:36,200 --> 00:41:38,559 that you could ask to help out... Yeah. 1019 00:41:38,560 --> 00:41:41,599 ...you just need the time to ride the storm. Yeah. 1020 00:41:41,600 --> 00:41:43,879 And you'll end up with a result like this every time. 1021 00:41:43,880 --> 00:41:48,119 Amazing. It's just gonna be life-changing for us. 1022 00:41:48,120 --> 00:41:51,479 If we can have calm dogs like this when people come in, 1023 00:41:51,480 --> 00:41:53,559 I mean, people might actually stay. 1024 00:41:53,560 --> 00:41:55,519 Yes. THEY LAUGH 1025 00:41:55,520 --> 00:41:58,080 And the longer they stay, the more they spend. 1026 00:41:59,320 --> 00:42:01,239 Today's gone amazingly well. 1027 00:42:01,240 --> 00:42:04,759 From knowing what they're like when they get super excited, 1028 00:42:04,760 --> 00:42:06,079 from that point, 1029 00:42:06,080 --> 00:42:10,199 to them basically laying on the floor has just been incredible. 1030 00:42:10,200 --> 00:42:11,239 It's been amazing. 1031 00:42:11,240 --> 00:42:12,959 I never thought we'd get to that stage. 1032 00:42:12,960 --> 00:42:15,119 I think that's been a great result today. 1033 00:42:15,120 --> 00:42:16,239 I'm chuffed. 1034 00:42:16,240 --> 00:42:18,919 I mean, we've got happy dogs, happy business owners 1035 00:42:18,920 --> 00:42:20,639 and happy customers as well. 1036 00:42:20,640 --> 00:42:22,520 That's gotta be good, hasn't it? 1037 00:42:25,360 --> 00:42:28,999 In Leicester, whilst Troy has stopped attacking brushes, 1038 00:42:29,000 --> 00:42:31,599 Dwayne is still hoping for a show. 1039 00:42:31,600 --> 00:42:34,199 I can manage to sweep Dwayne's seeds. 1040 00:42:34,200 --> 00:42:36,679 He still occasionally throws them out to annoy me, 1041 00:42:36,680 --> 00:42:38,199 but he hasn't gone for the broom, 1042 00:42:38,200 --> 00:42:40,159 and I haven't bought a new one since you've been, 1043 00:42:40,160 --> 00:42:41,439 which has been brilliant. 1044 00:42:41,440 --> 00:42:46,359 In King's Lynn, Ernie and Walter's staff training is going well. 1045 00:42:46,360 --> 00:42:49,159 They're definitely not as reactive to dogs 1046 00:42:49,160 --> 00:42:51,559 and definitely better with the doorbell, would you say? 1047 00:42:51,560 --> 00:42:53,679 Doorbell, yeah. We keep pressing it, don't we? 1048 00:42:53,680 --> 00:42:56,599 And they've definitely chilled out on that one. 1049 00:42:56,600 --> 00:42:57,799 And across the country, 1050 00:42:57,800 --> 00:43:01,079 our puppies have been doing their homework on recall... 1051 00:43:01,080 --> 00:43:02,239 Boo, come back. 1052 00:43:02,240 --> 00:43:03,880 ...and there's real progress. 1053 00:43:05,160 --> 00:43:06,399 Sydney, come. 1054 00:43:06,400 --> 00:43:08,999 Although Sydney's a little too enthusiastic. 1055 00:43:09,000 --> 00:43:10,120 Agh! 1056 00:43:11,720 --> 00:43:14,439 If you think your badly behaved dog could do with Graeme's help, 1057 00:43:14,440 --> 00:43:16,479 then why not get in touch? 1058 00:43:16,480 --> 00:43:18,400 Details can be found at... 1059 00:43:23,240 --> 00:43:24,560 Ziggy, no!