1 00:00:02,080 --> 00:00:04,295 DOGS BARK 2 00:00:05,720 --> 00:00:08,415 This once peaceful country house... 3 00:00:08,440 --> 00:00:10,215 DOG GROWLS 4 00:00:10,240 --> 00:00:11,735 This is our life. 5 00:00:11,760 --> 00:00:14,295 ...is now a special place... Bear! Bear! 6 00:00:14,320 --> 00:00:16,615 My house smells of his wee. 7 00:00:16,640 --> 00:00:18,975 ...for those at the end of their tether. 8 00:00:19,000 --> 00:00:20,535 I'm frightened it's going to kill him. 9 00:00:24,880 --> 00:00:27,615 He has pulled my arm out of the socket. 10 00:00:27,640 --> 00:00:30,655 If she could get off that lead, she'd be hanging off their face. 11 00:00:30,680 --> 00:00:32,575 This is make or break for us. 12 00:00:33,640 --> 00:00:36,375 Here, a team of expert trainers... 13 00:00:36,400 --> 00:00:38,735 Down! Back! 14 00:00:38,760 --> 00:00:40,295 They look like geezers. 15 00:00:40,320 --> 00:00:41,975 ...take on... Stop it! 16 00:00:42,000 --> 00:00:44,615 ...some of Britain's worst behaved dogs... 17 00:00:44,640 --> 00:00:46,575 Oh, no, not good! 18 00:00:47,640 --> 00:00:48,815 Oh, my God! 19 00:00:48,840 --> 00:00:50,535 ...and their humans... 20 00:00:50,560 --> 00:00:52,815 How much training do you guys do now? 21 00:00:54,000 --> 00:00:56,255 None. 22 00:00:56,280 --> 00:00:57,615 What's this? 23 00:00:59,080 --> 00:01:00,975 She's lost trust with humans. 24 00:01:01,000 --> 00:01:02,335 ...at an academy... 25 00:01:02,360 --> 00:01:04,255 This is your opportunity to move forward, 26 00:01:04,280 --> 00:01:06,575 and we're going to give you those skills. Yeah. 27 00:01:06,600 --> 00:01:07,935 ...unlike any other. 28 00:01:07,960 --> 00:01:10,255 We need to get that muzzle off you. 29 00:01:10,280 --> 00:01:11,695 Oh, I love your face! 30 00:01:13,400 --> 00:01:14,775 Wahey! 31 00:01:15,840 --> 00:01:18,055 That has never happened before. 32 00:01:19,520 --> 00:01:20,975 Can you believe that? 33 00:01:21,000 --> 00:01:22,495 TRAINER BABBLES 34 00:01:23,960 --> 00:01:25,695 It's like he's a different dog. 35 00:01:36,160 --> 00:01:38,775 Steady. Steady, steady, steady. 36 00:01:38,800 --> 00:01:40,535 There's no task too big... 37 00:01:40,560 --> 00:01:41,975 Twist! 38 00:01:42,000 --> 00:01:43,335 Get it! 39 00:01:43,360 --> 00:01:44,375 Big giant. 40 00:01:44,400 --> 00:01:45,975 ...or small... 41 00:01:46,000 --> 00:01:47,455 You've got tiny legs. 42 00:01:47,480 --> 00:01:49,215 Oh, good try! 43 00:01:49,240 --> 00:01:51,855 ...for the team at the Dog Academy. 44 00:01:51,880 --> 00:01:54,855 We're going to have a lot of fun. Good boy. 45 00:01:54,880 --> 00:01:56,535 But today's pupil... 46 00:01:56,560 --> 00:01:57,575 Back, come on! 47 00:01:57,600 --> 00:01:59,175 ...is a bit of a handful. 48 00:01:59,200 --> 00:02:01,655 Oh! Can't get her in! Ruby! No! 49 00:02:01,680 --> 00:02:03,415 Don't fall over. Oh, my God! 50 00:02:03,440 --> 00:02:05,055 You going to follow your mum? 51 00:02:05,080 --> 00:02:06,095 Come on! 52 00:02:06,120 --> 00:02:07,775 Oh, she's gone. She's gone! 53 00:02:07,800 --> 00:02:09,575 Ruby, come here! 54 00:02:09,600 --> 00:02:11,175 Ruby! Ruby! 55 00:02:12,280 --> 00:02:16,655 This four-year-old giant is Newfador Ruby... 56 00:02:16,680 --> 00:02:18,015 Shall we do you too? 57 00:02:18,040 --> 00:02:19,335 ...and her parents, 58 00:02:19,360 --> 00:02:22,735 newly retired couple Nicola and Dale. 59 00:02:24,680 --> 00:02:25,695 What are you feeding her? 60 00:02:25,720 --> 00:02:27,335 She's the size of a horse. 61 00:02:27,360 --> 00:02:30,415 I know! We just thought we were getting a slightly bigger labrador 62 00:02:30,440 --> 00:02:33,575 but she kept growing and growing and growing. 63 00:02:36,040 --> 00:02:38,735 People say, "Look at that dog! It's huge!" 64 00:02:38,760 --> 00:02:41,975 Because I'm small, I get, "Put a saddle on that dog. 65 00:02:42,000 --> 00:02:45,015 "You could ride it like a donkey." I get that all the time. 66 00:02:47,880 --> 00:02:51,335 She's got no dog friends at all. Oh, no! No. 67 00:02:51,360 --> 00:02:53,095 I just think it's the size. 68 00:02:53,120 --> 00:02:55,375 Nobody wants to play with her, do they? 69 00:02:56,200 --> 00:02:57,295 Good girl. 70 00:02:57,320 --> 00:03:00,215 She got expelled from doggy day-care, so... 71 00:03:00,240 --> 00:03:03,655 Because she was so big, they said it wasn't working. 72 00:03:04,960 --> 00:03:07,535 She's had a Chihuahua chase her off the field before. 73 00:03:07,560 --> 00:03:09,855 No way! Oh, yeah. Yeah. 74 00:03:09,880 --> 00:03:12,375 All the dog walkers were hysterical, laughing, 75 00:03:12,400 --> 00:03:14,655 saying that's the funniest thing they've seen. 76 00:03:18,760 --> 00:03:21,255 Right, Ruby. We're here. 77 00:03:23,200 --> 00:03:24,255 Nice, isn't it? 78 00:03:26,600 --> 00:03:29,135 Ready to size up the latest arrival, 79 00:03:29,160 --> 00:03:31,855 trainers Sean and Kamal. 80 00:03:31,880 --> 00:03:34,575 Stay there, Ruby, Stay there. There you go. 81 00:03:34,600 --> 00:03:37,255 Oh, that's just a step for her. That's not even a jump. 82 00:03:37,280 --> 00:03:38,895 Good-looking dog. Beautiful. 83 00:03:38,920 --> 00:03:40,855 She is fantastic, isn't she? 84 00:03:40,880 --> 00:03:42,215 WOMAN: See you later. 85 00:03:44,600 --> 00:03:46,855 Ruby, this way! Ruby! 86 00:03:46,880 --> 00:03:48,295 Come on! Straight through it, 87 00:03:48,320 --> 00:03:50,655 like a T-rex coming through the woods, isn't she? 88 00:03:50,680 --> 00:03:51,895 Yeah. 89 00:03:51,920 --> 00:03:52,895 Ruby, come on! 90 00:03:55,440 --> 00:03:56,655 Hello. 91 00:03:56,680 --> 00:03:58,695 Lovely to meet you. Yeah, you too. 92 00:03:58,720 --> 00:04:01,135 Ruby. She's a big girl! 93 00:04:01,160 --> 00:04:02,375 She is, isn't she? 94 00:04:02,400 --> 00:04:05,815 Watch your head! No, don't do... Don't break the vase! 95 00:04:05,840 --> 00:04:07,055 THEY CHUCKLE 96 00:04:07,080 --> 00:04:11,135 Oh, Ruby! Oh, no! Don't worry, don't worry. 97 00:04:11,160 --> 00:04:13,935 She never does that. No, and it's like a river. 98 00:04:13,960 --> 00:04:16,615 It is like a river. It just keeps on going. 99 00:04:16,640 --> 00:04:18,935 Big old wee, that. Yeah, exactly, yeah. 100 00:04:18,960 --> 00:04:20,655 A pond in reception. Yeah. 101 00:04:22,400 --> 00:04:24,695 Ruby, get away from it. Don't stand in it. 102 00:04:24,720 --> 00:04:25,615 Don't worry. 103 00:04:25,640 --> 00:04:27,935 Oh, I'm sorry. Ruby, what are you doing? 104 00:04:27,960 --> 00:04:30,775 Oh, Ruby! 105 00:04:30,800 --> 00:04:33,815 We say she's like the GC, Gemma Collins. 106 00:04:33,840 --> 00:04:36,135 She's like the GC! Really? 107 00:04:36,160 --> 00:04:38,615 She's a diva because she does what she wants to do. 108 00:04:38,640 --> 00:04:40,615 Ruby rules the roost. 109 00:04:41,680 --> 00:04:43,975 Let's see what's going on. Let's have a look. 110 00:04:44,000 --> 00:04:46,495 Go for a walk? Where are we going? 111 00:04:46,520 --> 00:04:48,175 Let's go. Come on! 112 00:04:48,200 --> 00:04:49,975 You not happy? Ruby! 113 00:04:50,000 --> 00:04:51,775 Let's go. Come on! 114 00:04:51,800 --> 00:04:53,695 Come on. Get! 115 00:04:53,720 --> 00:04:55,535 She's like an anchor in that boot. 116 00:04:55,560 --> 00:04:57,055 Come on, let's go. 117 00:04:58,320 --> 00:05:01,495 Trying to pull her, force the dog to move. Yeah. 118 00:05:01,520 --> 00:05:04,415 The problem is she's going to resist even more. Yeah. 119 00:05:05,480 --> 00:05:08,575 That's interesting. See her body language on approach to the bridge? 120 00:05:08,600 --> 00:05:10,935 Yeah. She's looking at the vehicles. 121 00:05:10,960 --> 00:05:14,855 Is there a noise sensitivity issue going on there, you know? Yeah. 122 00:05:16,080 --> 00:05:18,455 Avoiding eye contact, pulling away. 123 00:05:18,480 --> 00:05:19,975 She's a big girl, isn't she, as well, 124 00:05:20,000 --> 00:05:21,735 so it's a real challenge. 125 00:05:24,320 --> 00:05:27,735 She decides where she's going, where she's not going... When she's going. 126 00:05:27,760 --> 00:05:29,295 ...and everything's on her terms. 127 00:05:29,320 --> 00:05:32,335 And that I s it. There is no compromise with Ruby? No. 128 00:05:32,360 --> 00:05:35,855 If Ruby doesn't want to do something there's nothing you can do. 129 00:05:39,400 --> 00:05:40,495 Ruby, this way. 130 00:05:40,520 --> 00:05:42,095 Ruby! Oh, dear. 131 00:05:42,120 --> 00:05:44,615 She's a very, very stubborn dog. Yeah. 132 00:05:45,840 --> 00:05:47,895 I took her for a walk. She stopped, 133 00:05:47,920 --> 00:05:50,695 she threw herself on the floor and she would not move, 134 00:05:50,720 --> 00:05:52,495 and it was torrential rain. 135 00:05:52,520 --> 00:05:54,055 I mean, I was dripping wet, 136 00:05:54,080 --> 00:05:57,375 and she just sat there looking at us like this, 137 00:05:57,400 --> 00:05:59,655 like, "What are you going to do about it?" 138 00:06:02,720 --> 00:06:06,415 So I go back and Dale goes, "You've only been gone 20 minutes!” 139 00:06:06,440 --> 00:06:08,215 "Oh, don't! Don't talk to me." 140 00:06:08,240 --> 00:06:10,535 No, no! Had enough, had enough. 141 00:06:10,560 --> 00:06:12,895 It's like a break of connection, isn't it? Yeah. 142 00:06:12,920 --> 00:06:16,175 We need to reconnect them. Get the relationship back on track, yeah. 143 00:06:16,200 --> 00:06:17,415 Let's go and meet them then. 144 00:06:18,400 --> 00:06:19,415 RUBY BURPS 145 00:06:19,440 --> 00:06:20,535 Oh, nice! Oh, Ruby! 146 00:06:20,560 --> 00:06:23,655 Excuse you, burping like that! 147 00:06:23,680 --> 00:06:27,535 Hello! Hiya! How are you? I'm Kamal. 148 00:06:27,560 --> 00:06:29,855 Oh, just be careful, she's... Oh, OK. 149 00:06:29,880 --> 00:06:31,255 Yeah, no worries. 150 00:06:31,280 --> 00:06:33,255 How long has this all been going on for? 151 00:06:33,280 --> 00:06:36,375 Since she was a puppy, really. 152 00:06:36,400 --> 00:06:40,295 She was hard to get walking, to get going. 153 00:06:40,320 --> 00:06:43,015 As she's got older, she's gotten worse. 154 00:06:43,040 --> 00:06:44,975 Bit worse. Yeah, she's definitely gotten worse. 155 00:06:45,000 --> 00:06:46,455 What have you tried? 156 00:06:46,480 --> 00:06:47,615 I'll try and pull her. 157 00:06:47,640 --> 00:06:50,095 OK. It doesn't make any difference. 158 00:06:50,120 --> 00:06:53,095 The worst-case scenario is I leave her in the boot 159 00:06:53,120 --> 00:06:56,975 with it open, and I run and hide behind the car next to it. 160 00:06:57,000 --> 00:06:59,975 She'll jump out because she thinks I've disappeared, 161 00:07:00,000 --> 00:07:02,375 which is absolutely ridiculous, because I have to look and make sure 162 00:07:02,400 --> 00:07:03,615 nobody's about. OK. 163 00:07:03,640 --> 00:07:05,215 People are thinking, "What are you doing?" 164 00:07:05,240 --> 00:07:08,215 "What's this crazy lady up to?" Yeah. "What's she doing?" Yeah. 165 00:07:08,240 --> 00:07:11,455 As awful as it sounds, I don't look forward to taking her out on my own. 166 00:07:11,480 --> 00:07:12,535 I don't. 167 00:07:12,560 --> 00:07:16,335 So what is it that you're hoping to get from today, then? 168 00:07:16,360 --> 00:07:18,215 If she was just more like a normal dog, 169 00:07:18,240 --> 00:07:19,375 that'd be good, wouldn't it? 170 00:07:19,400 --> 00:07:20,615 It would! 171 00:07:20,640 --> 00:07:24,455 To be able to just say, "Shall we go to the park tonight?" 172 00:07:24,480 --> 00:07:28,215 "Shall we take Ruby to the park, or shall we go somewhere different?" 173 00:07:28,240 --> 00:07:29,655 "Shall we have a drive out?" 174 00:07:29,680 --> 00:07:32,255 "Shall we go out for a few hours?", 175 00:07:32,280 --> 00:07:35,055 knowing we can stay out for a few hours. 176 00:07:36,200 --> 00:07:37,935 We're both retired now. 177 00:07:37,960 --> 00:07:40,295 Are you at this time of life where you could literally 178 00:07:40,320 --> 00:07:43,095 go anywhere, do anything? Yeah. 179 00:07:46,280 --> 00:07:49,055 That's why we moved to Wales. That's why we moved to Wales. 180 00:07:49,080 --> 00:07:51,695 So we could spend more time walking the dog. 181 00:07:51,720 --> 00:07:56,095 Even if it was just a short walk, to get out, you'd say hi to people. 182 00:07:56,120 --> 00:07:58,855 Some days she won't even come in the living room for me. 183 00:08:01,600 --> 00:08:04,375 Do you think that she's going to go off with Sean? 184 00:08:04,400 --> 00:08:05,695 Who knows? 185 00:08:05,720 --> 00:08:08,295 SEAN: We'll see. We'll see when we get on. 186 00:08:08,320 --> 00:08:10,335 Come on, then. Good girl. 187 00:08:10,360 --> 00:08:13,815 SEAN CLICKS AND TRILLS AT RUBY 188 00:08:13,840 --> 00:08:16,095 Come on then. Come on, you can do it. 189 00:08:20,000 --> 00:08:21,615 You can do it! 190 00:08:21,640 --> 00:08:22,615 Yeah! 191 00:08:26,520 --> 00:08:28,015 It's a loud door, isn't it? 192 00:08:28,040 --> 00:08:30,775 She froze and went... Kind of, like, startled, didn't she? Mm-hm. 193 00:08:30,800 --> 00:08:33,215 Yeah. Come on. All right? 194 00:08:36,960 --> 00:08:38,655 Would she not go? Nope. 195 00:08:38,680 --> 00:08:41,495 I can't work out what's going on in that dog's head. 196 00:08:41,520 --> 00:08:44,095 We love her. We love her to bits. 197 00:08:44,120 --> 00:08:46,055 But it's hard, yeah. 198 00:08:46,080 --> 00:08:48,015 Really hard. 199 00:08:48,040 --> 00:08:50,415 Nope! Nope, not having it. 200 00:08:50,440 --> 00:08:53,415 I don't think she'll let... I don't think she'll get better. 201 00:08:53,440 --> 00:08:54,695 I don't. 202 00:08:54,720 --> 00:08:55,695 Come here! 203 00:08:56,880 --> 00:08:58,175 No chance. 204 00:08:58,200 --> 00:08:59,855 Come on! 205 00:08:59,880 --> 00:09:03,455 As the trainers struggle to budge an eight-stone dog... 206 00:09:04,640 --> 00:09:07,455 ...the next pupil is on the move, 207 00:09:07,480 --> 00:09:10,335 escorted by owner Beth. 208 00:09:10,360 --> 00:09:12,615 So my dog is called Marco. 209 00:09:12,640 --> 00:09:14,335 I think he suits that name. 210 00:09:14,360 --> 00:09:16,855 Marco Polo, the great explorer. 211 00:09:16,880 --> 00:09:18,895 Love it. Has he been to Venice? 212 00:09:18,920 --> 00:09:19,895 No, he hasn't. 213 00:09:21,440 --> 00:09:23,775 He looks very sweet. What breed is he? 214 00:09:23,800 --> 00:09:27,215 I think he's probably a little bit bichon, 215 00:09:27,240 --> 00:09:30,935 a little bit poodle and maybe a bit Maltese. 216 00:09:30,960 --> 00:09:33,295 I researched it very carefully. 217 00:09:33,320 --> 00:09:35,695 I wanted a low-maintenance dog. 218 00:09:35,720 --> 00:09:37,615 So you'd recommend a dog like that? 219 00:09:37,640 --> 00:09:39,655 I would, if you can train him. 220 00:09:39,680 --> 00:09:41,975 He needs putting in his place. 221 00:09:42,000 --> 00:09:44,295 It is a commitment. 222 00:09:44,320 --> 00:09:47,215 I mean, he's the first dog that I've ever had. 223 00:09:47,240 --> 00:09:51,095 Oh, so are you not, like, a doggy person? No. Ah, right. 224 00:09:51,120 --> 00:09:54,015 So who's the boss in the relationship? He is, unfortunately. 225 00:09:54,040 --> 00:09:56,855 Is he really? And this has to change today. 226 00:09:56,880 --> 00:10:00,095 Oh, is it? Things are going to be different, aren't they, Marco? 227 00:10:00,120 --> 00:10:02,375 LAUGHING: You've been told, Marco, my boy. 228 00:10:04,880 --> 00:10:08,215 How much longer is this journey? Cos it's making me feel a bit sick. 229 00:10:08,240 --> 00:10:11,575 Ugh... It's not a very pleasant ride. 230 00:10:11,600 --> 00:10:13,575 I get vertigo. 231 00:10:13,600 --> 00:10:15,895 Well, we're not going uphill, so you should be OK. 232 00:10:15,920 --> 00:10:17,815 THEY LAUGH 233 00:10:21,800 --> 00:10:24,055 Let's go. Oh, good boy. 234 00:10:24,080 --> 00:10:25,935 You're being a superstar. 235 00:10:28,440 --> 00:10:31,495 Yes! Good girl! 236 00:10:31,520 --> 00:10:33,095 Clever! 237 00:10:33,120 --> 00:10:34,255 BEES BUZZ 238 00:10:35,360 --> 00:10:37,975 Ruby. Ruby. 239 00:10:38,000 --> 00:10:40,895 It's taken half an hour of negotiation... 240 00:10:40,920 --> 00:10:42,495 Do you want this? 241 00:10:42,520 --> 00:10:47,015 ...but Ruby has begrudgingly agreed to join Sean in the training room. 242 00:10:47,040 --> 00:10:48,615 QUIETLY: What's this? 243 00:10:48,640 --> 00:10:50,895 What's up with you? Come here, then, Ruby. 244 00:10:52,080 --> 00:10:55,055 So I'm trying to build a bond with Ruby. 245 00:10:55,080 --> 00:10:58,175 There's so much going on, so much to unpack. 246 00:10:59,520 --> 00:11:01,175 HE TUTS Right. 247 00:11:03,160 --> 00:11:06,615 Bup-bup-bup-bup! HE MAKES KISSING SOUNDS 248 00:11:06,640 --> 00:11:09,975 But she's kind of avoiding us, to be honest. 249 00:11:10,000 --> 00:11:11,815 What's this? What's this? 250 00:11:14,240 --> 00:11:16,135 She won't take food and play with toys. 251 00:11:16,160 --> 00:11:18,895 She just really isn't responding. 252 00:11:18,920 --> 00:11:23,255 She knows when we're trying to coax her in and she doesn't trust us. 253 00:11:23,280 --> 00:11:24,575 HE PUFFS 254 00:11:25,760 --> 00:11:27,295 Yeah, it's difficult. 255 00:11:28,880 --> 00:11:31,255 If we can't get a good bond going with her, 256 00:11:31,280 --> 00:11:33,255 we're falling at the first block. 257 00:11:36,440 --> 00:11:38,055 Ruby. Ruby. 258 00:11:39,480 --> 00:11:40,455 Ruby. 259 00:11:43,080 --> 00:11:45,575 Newfoundlands are notoriously stubborn. 260 00:11:45,600 --> 00:11:48,895 So we... So we're thinking, is that part of the reason? 261 00:11:48,920 --> 00:11:50,175 OK. Yeah. OK. 262 00:11:50,200 --> 00:11:54,095 And you said that she started doing this behaviour 263 00:11:54,120 --> 00:11:56,095 in her puppy hood, yeah? Yeah. 264 00:11:56,120 --> 00:11:57,735 Tell me a little bit about that, then. 265 00:11:57,760 --> 00:11:59,815 Well, when she's only 12 weeks old, 266 00:11:59,840 --> 00:12:02,175 we'd put a lead on and she seemed fine. 267 00:12:02,200 --> 00:12:05,215 We got to the end of the drive and she stopped. OK. 268 00:12:05,240 --> 00:12:07,695 With puppies, there's certain times 269 00:12:07,720 --> 00:12:10,175 they can get a little bit more sensitive. 270 00:12:10,200 --> 00:12:12,535 There might have been things that she couldn't see. Yeah. 271 00:12:12,560 --> 00:12:14,375 Unpredictable things from... 272 00:12:14,400 --> 00:12:16,735 "I can't see something. Something's making noise." 273 00:12:16,760 --> 00:12:18,375 Halfway up the drive, and then she stops 274 00:12:18,400 --> 00:12:20,175 and then she's backing up, backing up. 275 00:12:20,200 --> 00:12:21,895 OK, let's forget it's a dog. 276 00:12:21,920 --> 00:12:24,415 What would you say if that was one of your grandkids? 277 00:12:26,120 --> 00:12:30,415 Well... You're a nan, you're a mum - you know. 278 00:12:33,200 --> 00:12:34,455 You'd know. 279 00:12:36,760 --> 00:12:39,695 They were scared of something. There you go. 280 00:12:39,720 --> 00:12:42,055 I think it's fear-based. 281 00:12:42,080 --> 00:12:44,375 What, not even getting out of the car? Mm-hm. 282 00:12:46,480 --> 00:12:48,135 We just thought... We don't see anything 283 00:12:48,160 --> 00:12:49,535 that she could be fearful of. 284 00:12:49,560 --> 00:12:51,895 You probably can't see it, but she can hear it. Mm. 285 00:12:51,920 --> 00:12:54,215 It could be that she heard a bang in the distance. 286 00:12:54,240 --> 00:12:55,575 It's really difficult to say. 287 00:12:55,600 --> 00:12:58,535 However, can be actually quite impactful. 288 00:12:58,560 --> 00:13:01,095 Dogs' hearings are far more sensitive than ours. 289 00:13:01,120 --> 00:13:04,615 So she's hearing things we're not? Yeah. 290 00:13:06,280 --> 00:13:09,775 She's scared of noises. Mm. Right. 291 00:13:12,160 --> 00:13:13,815 Oh, poor Ruby. 292 00:13:23,920 --> 00:13:25,055 What's this? 293 00:13:27,320 --> 00:13:29,855 I did wash this morning, Brian. 294 00:13:29,880 --> 00:13:31,415 Yes! 295 00:13:31,440 --> 00:13:33,335 Come on, then. Come on, then - go! 296 00:13:33,360 --> 00:13:34,855 Good girl! 297 00:13:38,520 --> 00:13:41,095 Ruby. I'm not so bad, am I? 298 00:13:41,120 --> 00:13:43,535 RUBY PANTS 299 00:13:43,560 --> 00:13:45,775 LEAD RATTLES 300 00:13:47,480 --> 00:13:49,855 Even me rustling the lead is spooking her. 301 00:13:52,400 --> 00:13:55,735 But you can see she's hesitant and really aware of her surroundings. 302 00:13:57,600 --> 00:13:59,455 Ruby. Ruby. 303 00:14:01,080 --> 00:14:03,615 Something in the past has frightened her so much 304 00:14:03,640 --> 00:14:06,095 that she"s lost confidence in herself and others. 305 00:14:07,800 --> 00:14:10,415 Dogs express their lack of confidence and fear 306 00:14:10,440 --> 00:14:11,535 in many different ways. 307 00:14:11,560 --> 00:14:13,895 Some will be really verbal and barky. 308 00:14:13,920 --> 00:14:16,855 Some will freeze on you and shut down. 309 00:14:16,880 --> 00:14:19,855 Working with a dog with fear can be really challenging 310 00:14:19,880 --> 00:14:22,215 because they've lost that confidence and trust. 311 00:14:22,240 --> 00:14:25,095 And to work with the dog, you need trust. 312 00:14:29,840 --> 00:14:32,215 You can absolutely see how much you adore her. 313 00:14:32,240 --> 00:14:35,655 But, in truth, there is an element of trust that's been broken. 314 00:14:35,680 --> 00:14:37,375 So she goes out your front door 315 00:14:37,400 --> 00:14:40,255 and she doesn't know if it's going to be a good day 316 00:14:40,280 --> 00:14:43,095 or a bad day in terms of what she's going to hear. 317 00:14:43,120 --> 00:14:44,975 She definitely is distrustful. 318 00:14:46,240 --> 00:14:51,175 How do you say you get her out of the car? What do you do? Um... 319 00:14:51,200 --> 00:14:55,055 Oh, we hide behind the car cos she'll jump out then. Yeah. Yeah. 320 00:14:55,080 --> 00:14:58,055 Only because I want... I want her to go for a walk. Yeah. 321 00:14:58,080 --> 00:15:02,455 She's saying to you, "Mum, I'm worried." Right. Right? 322 00:15:02,480 --> 00:15:05,775 And then you go, "I'm going to leave you!" 323 00:15:05,800 --> 00:15:07,175 Oh, God! 324 00:15:08,280 --> 00:15:10,615 Honestly, I would never have done it. 325 00:15:10,640 --> 00:15:13,375 I just thought she was being stubborn. 326 00:15:17,440 --> 00:15:20,415 So we've got to try and rebuild the trust, 327 00:15:20,440 --> 00:15:23,815 start to look at things from her point of view, yeah? Yeah. 328 00:15:23,840 --> 00:15:27,335 You're not going to force her to face the fear. 329 00:15:27,360 --> 00:15:29,895 You don't want to say, "Hey, come on, get on with it." 330 00:15:29,920 --> 00:15:31,255 Let her take the world in. 331 00:15:31,280 --> 00:15:33,695 Just sit with her and just say, "I got you." 332 00:15:33,720 --> 00:15:36,055 If you sit there for 20 minutes, half an hour, 333 00:15:36,080 --> 00:15:38,415 that's you starting to build her confidence up. 334 00:15:38,440 --> 00:15:41,735 And, each day, she's going to start to believe in you that bit more. 335 00:15:41,760 --> 00:15:45,775 Right. She's going to start to go, "They've got my back.” 336 00:15:45,800 --> 00:15:49,175 Right, yeah, yeah, yeah. I see that. 337 00:15:52,040 --> 00:15:54,615 Now I know exactly what's going on, 338 00:15:54,640 --> 00:15:56,975 I actually feel really sorry for her. Yeah. 339 00:15:57,000 --> 00:16:00,575 Really sorry for her. Yeah, yeah. I do feel guilty. 340 00:16:00,600 --> 00:16:04,095 And then we probably made it worse. She doesn't trust us. 341 00:16:06,440 --> 00:16:08,335 SHE SNIFFS 342 00:16:14,360 --> 00:16:15,975 You OK, Marco? 343 00:16:16,000 --> 00:16:17,575 Well, you're nearly here. 344 00:16:17,600 --> 00:16:19,375 Oh, finally. 345 00:16:20,720 --> 00:16:22,975 Right, I need to concentrate. 346 00:16:23,000 --> 00:16:25,215 Oh, God. I'm quite nervous now. 347 00:16:28,960 --> 00:16:32,455 Right, we have Beth and Marco now. 348 00:16:32,480 --> 00:16:36,175 Watching on, eagle-eyed trainers Victoria and Adam. 349 00:16:36,200 --> 00:16:38,215 Thank you. Bye, Marco. 350 00:16:38,240 --> 00:16:39,415 Say bye-bye. 351 00:16:39,440 --> 00:16:41,295 No, walk nicely. 352 00:16:41,320 --> 00:16:44,295 Are you ready to be trained? 353 00:16:44,320 --> 00:16:46,615 They won't stand for your nonsense. 354 00:16:52,000 --> 00:16:55,495 Hi! Hello. Welcome to the Dog Academy. Thank you. 355 00:16:55,520 --> 00:16:57,775 This is Marco and I'm Beth. 356 00:16:57,800 --> 00:17:00,455 Marco! Hello. 357 00:17:00,480 --> 00:17:03,775 He's quite a plucky little fellow, isn't he? Mm. 358 00:17:03,800 --> 00:17:06,415 OK, now he's exploring. Good. Yeah, good. 359 00:17:06,440 --> 00:17:08,415 Let the lead... No, don't pull him back. 360 00:17:08,440 --> 00:17:11,535 Let him sniff. Let him go off and have an investigation. 361 00:17:11,560 --> 00:17:14,295 RECEPTIONIST: He's got a gorgeous hairstyle. What's he like? 362 00:17:14,320 --> 00:17:18,975 He's...he's just a delight. Oh! He's no bother in the house. 363 00:17:19,000 --> 00:17:22,575 Yeah, I'm not seeing much problems. It's outside. It's outside. 364 00:17:22,600 --> 00:17:23,615 OK... 365 00:17:23,640 --> 00:17:24,615 VIDEO: Marco! 366 00:17:26,040 --> 00:17:27,255 Oh, yeah. Oh! 367 00:17:27,280 --> 00:17:29,895 Oh. "No, thanks. I'm going to go this way." 368 00:17:29,920 --> 00:17:31,135 Marco! 369 00:17:33,400 --> 00:17:35,215 It's like the anti-recall. 370 00:17:35,240 --> 00:17:37,655 He even looked back and then thinks, "Nope." 371 00:17:37,680 --> 00:17:38,775 Marco? 372 00:17:38,800 --> 00:17:40,135 He just totally ignores me. 373 00:17:42,040 --> 00:17:45,095 She's getting quite... .frustrated. Yeah. 374 00:17:46,840 --> 00:17:48,055 Marco! 375 00:17:49,280 --> 00:17:52,575 He's like, he can go where he wants. Yeah. 376 00:17:52,600 --> 00:17:54,095 And he doesn't listen to her. Yeah. 377 00:17:54,120 --> 00:17:56,095 Marco! 378 00:17:56,120 --> 00:17:57,975 I bet she's over-used that word. I bet she has. 379 00:17:58,000 --> 00:17:59,575 I bet she's over-used that recall word. 380 00:17:59,600 --> 00:18:03,055 Marco! No, we're not going that way. 381 00:18:04,360 --> 00:18:08,215 Look, he's gone off now. He's not even checking where I am. 382 00:18:08,240 --> 00:18:10,135 Have you ever lost him? Yeah. 383 00:18:12,440 --> 00:18:17,015 He's argumentative and incredibly self-confident. 384 00:18:17,040 --> 00:18:20,655 when he's run off and I'm kind of trying to get him back 385 00:18:20,680 --> 00:18:23,135 and I've got the dog biscuits and he turns around 386 00:18:23,160 --> 00:18:25,775 and he's...he"s just looking at me like, 387 00:18:25,800 --> 00:18:28,935 "Well, I'm not going to swap your little dry dog biscuits 388 00:18:28,960 --> 00:18:32,015 "for the cheese to as tie that I've just found.” 389 00:18:32,040 --> 00:18:34,975 And he almost laughs at you when he's running off. 390 00:18:35,000 --> 00:18:36,495 He's out of control. 391 00:18:38,920 --> 00:18:40,575 I want him to get help. 392 00:18:40,600 --> 00:18:43,655 You've come to the right place. You're in safe hands, Beth. 393 00:18:46,040 --> 00:18:48,335 I think she feels disconnected from him... Yeah. 394 00:18:48,360 --> 00:18:49,975 ...because he's not listening to her. 395 00:18:50,000 --> 00:18:53,335 I really want to meet these two now. Yeah, let's do it. Let's do it. 396 00:18:56,320 --> 00:18:58,175 Let's try again. CLICKER 397 00:18:58,200 --> 00:19:00,455 Good girl. Well done. 398 00:19:00,480 --> 00:19:02,255 Yes! Good man! 399 00:19:06,040 --> 00:19:07,935 Hello! 400 00:19:07,960 --> 00:19:11,375 Big softie Ruby finally reunites with her parents 401 00:19:11,400 --> 00:19:14,255 after a two-hour deadlock with Sean. 402 00:19:14,280 --> 00:19:16,295 Hello, big girl. 403 00:19:16,320 --> 00:19:17,815 Good girl! 404 00:19:17,840 --> 00:19:22,175 It's time for Plan B, and Kamal has a wild card up his sleeve 405 00:19:22,200 --> 00:19:24,495 to bring Ruby out of her shell. 406 00:19:24,520 --> 00:19:26,935 What we've really been working on is confidence, OK? 407 00:19:26,960 --> 00:19:28,895 That was the big, big, big, big thing with Ruby, 408 00:19:28,920 --> 00:19:30,735 and we need to get that back. 409 00:19:30,760 --> 00:19:33,615 So a great way that dogs get confidence is from other dogs. 410 00:19:33,640 --> 00:19:35,975 And it's not for you to go out and rush out and get a dog - 411 00:19:36,000 --> 00:19:37,575 that's not the answer to the problem. 412 00:19:37,600 --> 00:19:40,175 This is about getting Ruby to feel confident enough 413 00:19:40,200 --> 00:19:43,255 so she can trust again, first with another dog and then with you. 414 00:19:43,280 --> 00:19:45,855 Does that make sense to you? Yeah, it makes total sense. Yeah. 415 00:19:45,880 --> 00:19:48,215 So I'm going to get Ruby a dog friend. 416 00:19:48,240 --> 00:19:50,495 Yeah, that sounds good. Yeah. All right? Yeah, great. Yeah. 417 00:19:56,240 --> 00:19:57,335 This is Sugar. Aww. 418 00:19:57,360 --> 00:19:59,335 She's a trained killer. THEY LAUGH 419 00:19:59,360 --> 00:20:02,015 How old is she? She's six. Hello, hello. 420 00:20:02,040 --> 00:20:03,175 She's super confident. 421 00:20:03,200 --> 00:20:05,535 And what we're aiming for is for her confidence 422 00:20:05,560 --> 00:20:07,095 to start rubbing off on Ruby. 423 00:20:07,120 --> 00:20:08,335 Right. Yeah. 424 00:20:08,360 --> 00:20:10,695 SEAN: Sometimes we all need a little helping hand, 425 00:20:10,720 --> 00:20:13,695 so Sugar can be that helping hand for Ruby. 426 00:20:13,720 --> 00:20:17,215 Don't they look funny? Ruby's massive and Sugar's tiny. 427 00:20:17,240 --> 00:20:19,135 She could go in between her legs! 428 00:20:22,080 --> 00:20:24,775 Let's start off nice and easy. Let's see how the dogs go. 429 00:20:26,560 --> 00:20:28,535 A new environment, another dog. 430 00:20:31,240 --> 00:20:33,935 This is only the second time she's been in a situation 431 00:20:33,960 --> 00:20:35,535 with a dog close to her like this. Yeah. 432 00:20:35,560 --> 00:20:37,815 It doesn't happen, does it? That's OK. 433 00:20:38,840 --> 00:20:41,175 She's not being intrusive. She's not being overbearing. 434 00:20:41,200 --> 00:20:43,575 She's just like, "Look, if you clearly need your space, 435 00:20:43,600 --> 00:20:46,535 "I'm going to give you space.” Right, OK. 436 00:20:46,560 --> 00:20:49,015 Sugar is absolutely my secret weapon. 437 00:20:49,040 --> 00:20:50,735 She has a brilliant temperament, 438 00:20:50,760 --> 00:20:54,055 so she's able to give other dogs some of her magic. 439 00:20:54,080 --> 00:20:56,375 Dogs communicate via body language. 440 00:20:56,400 --> 00:20:59,935 Her tail, her ears, her demeanour, her posture 441 00:20:59,960 --> 00:21:03,135 can all be green lights to the dog that lacks confidence 442 00:21:03,160 --> 00:21:05,015 to investigate, to approach. 443 00:21:05,040 --> 00:21:08,095 She's saying, "We've got this. I've got your back.” 444 00:21:11,480 --> 00:21:13,495 They're both sniffing. 445 00:21:13,520 --> 00:21:16,375 It shows that she's picking up on the other dog's behaviour 446 00:21:16,400 --> 00:21:18,895 and starting to mirror and mimic, which is fantastic. Yeah. 447 00:21:18,920 --> 00:21:21,855 SEAN: She's getting that guidance from Sugar. 448 00:21:21,880 --> 00:21:23,855 Tail's up. 449 00:21:23,880 --> 00:21:25,815 Look, she's starting to liven up there now. 450 00:21:25,840 --> 00:21:28,615 The anxiety's coming down, which means she isn't thinking 451 00:21:28,640 --> 00:21:32,135 about all these scary noises in this scary place. Yeah. 452 00:21:32,160 --> 00:21:35,335 Nose to nose, both wagging their tails. 453 00:21:35,360 --> 00:21:37,175 She's thinking about playing. That's great. 454 00:21:38,920 --> 00:21:43,295 Good girl! Good girl! Yes! Nice. Flying now, look at her. 455 00:21:43,320 --> 00:21:47,015 Good girl. She's confident, she's bouncing around. 456 00:21:48,240 --> 00:21:51,615 I can't believe that. How good's that? 457 00:21:51,640 --> 00:21:53,175 Amazing. 458 00:21:53,200 --> 00:21:55,015 KAMAL: Is it nice to see her start to relax? 459 00:21:55,040 --> 00:21:57,415 Yeah, great. Yeah, really good. Yeah. 460 00:21:57,440 --> 00:22:01,135 So this is her, now, coming more and more out of our shell. 461 00:22:01,160 --> 00:22:02,575 Yeah, it is. 462 00:22:02,600 --> 00:22:05,815 That's the Ruby we want to see, isn't it? That Ruby, in life? Yeah. 463 00:22:05,840 --> 00:22:10,335 Sugar's creating confidence for her. She has trust in Sugar. 464 00:22:10,360 --> 00:22:12,775 And that's what we need to work on with you guys. 465 00:22:12,800 --> 00:22:14,695 Is in having trust in you guys, all right? Yeah. 466 00:22:14,720 --> 00:22:16,695 We're going to take away Sugar. Right. 467 00:22:16,720 --> 00:22:19,295 And we're going to add some little challenges. 468 00:22:19,320 --> 00:22:22,135 You guys now are going to be her rock 469 00:22:22,160 --> 00:22:23,735 when these scary things come in. Yeah. 470 00:22:31,480 --> 00:22:32,975 You're a good boy. 471 00:22:40,200 --> 00:22:42,775 Gosh, it's a very posh place, this, isn't it? 472 00:22:44,440 --> 00:22:47,135 Hello. Hi! Who's this little cutie? 473 00:22:47,160 --> 00:22:49,455 This is Marco. Marco! Lovely. 474 00:22:49,480 --> 00:22:52,175 Tell us a little bit about why you're here. 475 00:22:52,200 --> 00:22:55,255 I inherited him at the age of three and a half. OK. 476 00:22:55,280 --> 00:22:57,135 I've never had a dog. 477 00:22:57,160 --> 00:23:00,415 He was my late father's dog. Right. And... 478 00:23:02,080 --> 00:23:07,295 ...my dad was already 82 when he bought him as a puppy. Yeah. 479 00:23:07,320 --> 00:23:09,335 And everyone said, "You'll end up with the dog." 480 00:23:09,360 --> 00:23:13,095 I was like, "No, no." But obviously, how can you give him away? 481 00:23:13,120 --> 00:23:15,895 Yeah. It looks like butter wouldn't melt now. 482 00:23:15,920 --> 00:23:18,215 Oh, everyone says that. Yeah. 483 00:23:18,240 --> 00:23:20,975 He was better behaved for my dad, I think. 484 00:23:21,000 --> 00:23:24,255 I love letting him off and him playing with other dogs, 485 00:23:24,280 --> 00:23:26,575 but his recall is appalling. 486 00:23:26,600 --> 00:23:30,935 And then before I know it, he's run a mile and a half across busy roads, 487 00:23:30,960 --> 00:23:33,215 runs in front of motorbikes. 488 00:23:33,240 --> 00:23:35,175 It's dangerous. 489 00:23:35,200 --> 00:23:39,095 I don't know how much of it is that I'm not a dog person. Right. 490 00:23:39,120 --> 00:23:42,775 I don't have the skills to turn him around. 491 00:23:42,800 --> 00:23:48,255 OK. It's getting very hard. I'm worn down with it. 492 00:23:49,400 --> 00:23:51,215 I'm struggling. 493 00:23:51,240 --> 00:23:54,495 My biggest fear is that he would get run over. 494 00:23:57,320 --> 00:24:01,055 And it's going to happen if I don't get help. 495 00:24:01,080 --> 00:24:03,375 So I need to have help. 496 00:24:07,680 --> 00:24:10,655 BIRDSONG 497 00:24:10,680 --> 00:24:12,095 Thanks to Sugar, 498 00:24:12,120 --> 00:24:17,695 Ruby is feeling more confident, but she's about to face her fear. 499 00:24:17,720 --> 00:24:21,135 We're actually going to expose her to her biggest nemesis - noise. 500 00:24:21,160 --> 00:24:23,015 Then your job is just to reassure her, 501 00:24:23,040 --> 00:24:24,855 let her know that you're going to back her up. 502 00:24:24,880 --> 00:24:26,575 That's going to rebuild that trust. 503 00:24:26,600 --> 00:24:28,095 Yeah? OK. 504 00:24:28,120 --> 00:24:30,015 You've got this. You can smash this, all right? 505 00:24:30,040 --> 00:24:32,535 Yeah. Right? Yeah. Right, let's go. 506 00:24:32,560 --> 00:24:34,855 OK. Come on, Sugar. Let's go. Good girl. 507 00:24:37,920 --> 00:24:42,415 To help a dog overcome its fear is a really delicate process, 508 00:24:42,440 --> 00:24:45,495 but you can do it as long as you build that trust with them. 509 00:24:45,520 --> 00:24:48,975 It requires patience, and if you rush it, 510 00:24:49,000 --> 00:24:51,455 you can find yourself back at square one. 511 00:24:52,560 --> 00:24:55,655 OK, guys, can you hear me OK? Yes. Yes. OK. 512 00:24:55,680 --> 00:24:57,695 In the real world, you're not going to have Sugar 513 00:24:57,720 --> 00:25:00,655 and you're not going to have us, OK? You can do this. 514 00:25:00,680 --> 00:25:02,935 Little bit apprehensive. 515 00:25:02,960 --> 00:25:05,495 Remember - go at her pace. OK. 516 00:25:05,520 --> 00:25:09,815 Read her. If she needs time, she needs space, you can do that. 517 00:25:11,800 --> 00:25:13,655 We're going to bring in this noise. 518 00:25:13,680 --> 00:25:16,455 Not sure how she's going to react. 519 00:25:16,480 --> 00:25:19,535 # La-dee-dee-dee-dee... # SCOOTER ENGINE STARTS 520 00:25:19,560 --> 00:25:21,095 There's the bike. 521 00:25:21,120 --> 00:25:24,655 ENGINE PUTTERS 522 00:25:24,680 --> 00:25:26,895 Come on. Oh, here we go. 523 00:25:29,160 --> 00:25:31,495 Come on. Oh... Ruby, come here. 524 00:25:33,120 --> 00:25:34,855 Come on. Don't push it. 525 00:25:36,480 --> 00:25:38,735 See how different she is without the dog? 526 00:25:39,720 --> 00:25:42,215 Ruby, come here. Hey, Ruby. Come on, Rube. 527 00:25:42,240 --> 00:25:43,615 She's OK. Don't panic. 528 00:25:45,240 --> 00:25:46,615 Right, Rubes, let's go. 529 00:25:46,640 --> 00:25:48,935 Don't force her. Don't force her. Don't force her. 530 00:25:48,960 --> 00:25:53,935 Slacken off the lead. 531 00:25:54,320 --> 00:25:56,215 Ah, she's shut down again, hasn't she? 532 00:25:58,520 --> 00:25:59,935 Stick with it. 533 00:26:01,360 --> 00:26:02,535 Stick with it. 534 00:26:11,480 --> 00:26:13,895 Tell me a little bit about his personality. What's he like? 535 00:26:13,920 --> 00:26:16,335 Posh. Ah! THEY LAUGH 536 00:26:16,360 --> 00:26:17,695 He's just a bit of a lad. 537 00:26:17,720 --> 00:26:20,735 If he was a human, he'd just be up the pub on a Friday night 538 00:26:20,760 --> 00:26:24,335 with all his mates, and he would be like the one cracking all the jokes. 539 00:26:24,360 --> 00:26:26,135 So many people come to us for training 540 00:26:26,160 --> 00:26:29,095 and they're putting human characteristics on the dog. 541 00:26:29,120 --> 00:26:30,575 He can be a bit of a diva. 542 00:26:30,600 --> 00:26:33,375 Is he a Beyonce? Bit more of a Mariah Carey. 543 00:26:33,400 --> 00:26:36,455 So... A true diva! Yeah. 544 00:26:36,480 --> 00:26:40,335 He has to be in charge. He has to be the boss. 545 00:26:40,360 --> 00:26:43,575 In reality, dogs don't have that cognitive ability 546 00:26:43,600 --> 00:26:45,975 to plan and to plot against us. 547 00:26:46,000 --> 00:26:47,295 Oh, look! 548 00:26:49,120 --> 00:26:51,735 Dogs are a lot more innocent and a lot more pure 549 00:26:51,760 --> 00:26:54,055 than most people I know. 550 00:26:54,080 --> 00:26:56,415 And when you do understand your dog a lot better, 551 00:26:56,440 --> 00:26:59,095 you can see them for who they are and then you can help them. 552 00:27:00,600 --> 00:27:03,255 Come! Yes! Well done. 553 00:27:03,280 --> 00:27:08,015 Feeling in an agreeable mood, Marco turns his attention to Adam... 554 00:27:08,040 --> 00:27:09,335 Come. 555 00:27:09,360 --> 00:27:11,935 Yeah, well done. 556 00:27:11,960 --> 00:27:14,215 ...whilst Victoria turns hers to Beth. 557 00:27:15,640 --> 00:27:17,975 How long has he lived with you? Two years. 558 00:27:18,000 --> 00:27:22,495 And I always struggled to try and train him 559 00:27:22,520 --> 00:27:25,015 because I wasn't really his owner. 560 00:27:25,040 --> 00:27:27,615 OK, be honest with me - 561 00:27:27,640 --> 00:27:29,095 did...did you want a dog? 562 00:27:29,120 --> 00:27:32,975 Absolutely not. I've never wanted a dog. 563 00:27:33,000 --> 00:27:33,975 OK. 564 00:27:35,160 --> 00:27:39,735 I'm actually quite scared of a lot of dogs. You are? OK. 565 00:27:39,760 --> 00:27:42,135 I'm really glad you told me. 566 00:27:42,160 --> 00:27:44,415 Do you think, then, he's picking up on that? 567 00:27:45,640 --> 00:27:47,615 Yeah. OK. 568 00:27:47,640 --> 00:27:50,215 What was his bond like with your father? 569 00:27:50,240 --> 00:27:52,175 They had a really close relationship. 570 00:27:52,200 --> 00:27:55,975 My dad was a very gentle...soul. Mm. 571 00:27:56,000 --> 00:27:58,655 He absolutely adored Marco. 572 00:28:01,800 --> 00:28:05,775 They were so close. They went everywhere together. 573 00:28:05,800 --> 00:28:07,375 He never left my dad. 574 00:28:09,120 --> 00:28:12,895 He definitely searches for him on walks. 575 00:28:12,920 --> 00:28:19,855 He tries and returns to the house where my dad and mum used to live. 576 00:28:19,880 --> 00:28:22,295 So I can tell he wants to go back there... 577 00:28:23,800 --> 00:28:26,015 ...and I'm sure he misses him. 578 00:28:28,080 --> 00:28:32,975 When my dad had a major heart attack... 579 00:28:33,000 --> 00:28:37,855 ...he was very concerned about Marco, and I was always saying to him, 580 00:28:37,880 --> 00:28:40,375 "Don"t worry, I'm going to look after him." 581 00:28:44,200 --> 00:28:46,815 I said, "Oh, he's only coming to live with me temporarily 582 00:28:46,840 --> 00:28:48,655 "until you get better.” 583 00:28:48,680 --> 00:28:54,095 And I said, "Don't worry, we're walking him all the time." 584 00:28:54,120 --> 00:28:56,135 He, um... 585 00:28:56,160 --> 00:28:57,295 Sorry. 586 00:29:05,680 --> 00:29:07,695 About an hour before he passed away, 587 00:29:07,720 --> 00:29:11,655 we had a final conversation about Marco, 588 00:29:11,680 --> 00:29:16,495 and he looked at me and smiled when I said... 589 00:29:16,520 --> 00:29:19,015 ...that he would be living with us. 590 00:29:23,440 --> 00:29:28,775 He really, truly has left me his treasure. 591 00:29:31,080 --> 00:29:34,055 I think he's the only dog I've ever loved. 592 00:29:35,760 --> 00:29:39,495 Marco is the last connection to your father. Mm. 593 00:29:39,520 --> 00:29:41,895 I have to look after him. 594 00:29:41,920 --> 00:29:43,775 Because you made a promise to your dad. 595 00:29:45,240 --> 00:29:50,935 He was just a wonderful dad that gave me the very best life. 596 00:29:52,320 --> 00:29:56,895 And he didn't want much of me at all. 597 00:29:56,920 --> 00:30:01,215 And I know that he would want me to look after Marco. 598 00:30:03,080 --> 00:30:05,695 I think if your father was here now, I think he'd say, 599 00:30:05,720 --> 00:30:08,135 "Beth, I'm proud of you." 600 00:30:08,160 --> 00:30:10,815 And even though you weren't a dog person, you took him on 601 00:30:10,840 --> 00:30:14,295 and you're loving him and you're trying to do your best. 602 00:30:14,320 --> 00:30:15,935 Yes. So here we go. 603 00:30:17,080 --> 00:30:21,375 You have made what is quite a bold step to come here. 604 00:30:22,600 --> 00:30:25,175 You are here with people that can understand dogs 605 00:30:25,200 --> 00:30:28,135 and want to see you succeed and want to see Marco succeed. 606 00:30:28,160 --> 00:30:29,735 You say you're not a dog person, 607 00:30:29,760 --> 00:30:32,575 but when you talk about Marco, your face lights up. 608 00:30:32,600 --> 00:30:34,935 We need to arm you with skills 609 00:30:34,960 --> 00:30:39,295 because I think you're feeling insecure with him. Right. 610 00:30:39,320 --> 00:30:41,935 Dogs really feed off confidence. 611 00:30:41,960 --> 00:30:44,575 There's no way when you call him, he's going to come back to you, 612 00:30:44,600 --> 00:30:46,935 especially when there's something more exciting. 613 00:30:46,960 --> 00:30:49,535 So I need to work on your confidence, 614 00:30:49,560 --> 00:30:52,375 get you to a better place for Marco, 615 00:30:52,400 --> 00:30:56,055 cos I think you are a dog person. All right? Yeah. 616 00:30:57,680 --> 00:30:58,935 Thank you. 617 00:31:12,160 --> 00:31:13,655 Ruby. 618 00:31:13,680 --> 00:31:18,015 Still frozen and refusing to move, Newfador Ruby. 619 00:31:18,040 --> 00:31:20,295 How do you get her out of this now? 620 00:31:20,320 --> 00:31:22,975 Remember, she's not being stubborn. 621 00:31:23,000 --> 00:31:26,535 This is the dog that won't move when she's scared. 622 00:31:26,560 --> 00:31:30,255 You guys have got to make her feel safe. Yeah. OK. 623 00:31:30,280 --> 00:31:33,455 She's looking at you for reassurance. OK. 624 00:31:34,800 --> 00:31:37,015 Good girl. Yes, you are. 625 00:31:39,960 --> 00:31:43,775 Good chicken. Good girl. What a clever girl. 626 00:31:43,800 --> 00:31:45,455 Do you want to come with us? 627 00:31:47,840 --> 00:31:51,455 Come on, then. Come on. Good girl. Yeah, come on. 628 00:31:51,480 --> 00:31:55,055 Well done, Rubes. Hey! Brilliant. There we go. Yes! Nice. 629 00:31:55,080 --> 00:31:57,975 Come on. Good girl. Good girl. Clever girl. 630 00:31:59,400 --> 00:32:01,735 Could you just see her go... soften, 631 00:32:01,760 --> 00:32:03,335 and she just was like, "I can do this." 632 00:32:03,360 --> 00:32:05,255 Yeah, yeah, yeah. Brilliant. 633 00:32:05,280 --> 00:32:07,095 She wouldn't do that before, would she? No. 634 00:32:07,120 --> 00:32:08,655 It's all about that trust. 635 00:32:08,680 --> 00:32:10,935 You're doing so well, aren't you? 636 00:32:10,960 --> 00:32:12,655 We're going to up the ante, OK? 637 00:32:12,680 --> 00:32:16,655 We're going to have the motorbike and a car. All right? 638 00:32:16,680 --> 00:32:19,735 Right. OK. So that's a lot, OK? It is a lot. But you've got this. 639 00:32:19,760 --> 00:32:22,615 You're going to reassure her, OK? Yep, OK. All right. 640 00:32:22,640 --> 00:32:25,135 CAR ENGINE STARTS Oh, good girl. 641 00:32:27,400 --> 00:32:28,935 Shall we go? 642 00:32:28,960 --> 00:32:32,295 Let's just see how they handle it. This is going to be hard. 643 00:32:32,320 --> 00:32:34,015 Shall we go for a walk? 644 00:32:35,440 --> 00:32:37,375 She's going again, in't she? 645 00:32:39,120 --> 00:32:40,255 This way. 646 00:32:41,880 --> 00:32:43,615 Come on, Rubes. 647 00:32:43,640 --> 00:32:45,335 Cautious, looking around. 648 00:32:45,360 --> 00:32:47,015 This is going to be a test. 649 00:32:48,240 --> 00:32:50,295 Ruby, let's go. 650 00:32:50,320 --> 00:32:53,215 Normally they would want to push her through this, wouldn't they? Yeah. 651 00:32:53,240 --> 00:32:54,815 So let's see what they do. 652 00:32:54,840 --> 00:32:56,215 Ruby. 653 00:32:56,240 --> 00:32:57,335 Come on! 654 00:32:58,640 --> 00:33:00,255 Just give her a minute. 655 00:33:07,480 --> 00:33:09,135 Come on. 656 00:33:09,160 --> 00:33:10,495 Do you want to come with us? 657 00:33:13,440 --> 00:33:14,855 Does she trust them? 658 00:33:15,920 --> 00:33:17,255 Ruby. 659 00:33:17,280 --> 00:33:19,535 Oh, you're amazing. 660 00:33:19,560 --> 00:33:21,175 That's a really good girl. 661 00:33:21,200 --> 00:33:22,655 You're doing great. 662 00:33:22,680 --> 00:33:24,055 Do you want to go? 663 00:33:24,080 --> 00:33:25,055 Come on, then. 664 00:33:27,960 --> 00:33:29,615 It's OK. Come on, Rubes. 665 00:33:29,640 --> 00:33:31,495 Let's go. Come on. 666 00:33:31,520 --> 00:33:32,895 Good girl, Ruby. 667 00:33:35,240 --> 00:33:37,535 Come on. Good girl. Yay! Beautiful. 668 00:33:37,560 --> 00:33:38,895 Well done. 669 00:33:38,920 --> 00:33:40,775 Perfect. Reassured her. Good girl! 670 00:33:40,800 --> 00:33:43,695 Come on! I'm so pumped up now. 671 00:33:43,720 --> 00:33:49,215 Yes. Good girl! Smashing it. What a difference. Clever girl. 672 00:33:49,240 --> 00:33:52,535 OK, guys, that was amazing. You handled it beautifully. 673 00:33:52,560 --> 00:33:55,575 I love the fact that you just said, "Let's give her a minute.” 674 00:33:55,600 --> 00:33:57,935 You recognised that she was concerned 675 00:33:57,960 --> 00:34:00,575 and you were patient, compassionate, you were kind, 676 00:34:00,600 --> 00:34:02,215 and you're building that trust again. 677 00:34:02,240 --> 00:34:05,255 I can't believe that she actually came out from behind the bench. 678 00:34:05,280 --> 00:34:06,855 Normally she wouldn't have moved. 679 00:34:06,880 --> 00:34:08,695 That would have been her, stuck there. 680 00:34:08,720 --> 00:34:11,535 You've overcome it with her as a team. 681 00:34:11,560 --> 00:34:13,575 Smashed it. Absolutely beautiful. 682 00:34:13,600 --> 00:34:16,415 What a clever girl, Ruby. Ruby, well done. 683 00:34:17,680 --> 00:34:21,055 I couldn't believe it. It was just the best feeling ever, 684 00:34:21,080 --> 00:34:24,655 because I never... we never thought we'd see the day. No. 685 00:34:24,680 --> 00:34:28,695 You're rebuilding that trust. Yes. You're doing that. Yeah. 686 00:34:28,720 --> 00:34:30,175 Feeling great, honestly. 687 00:34:30,200 --> 00:34:33,215 Like, the whole thing just makes sense now to me. 688 00:34:33,240 --> 00:34:35,135 I love it. Yous are a team again. 689 00:34:35,160 --> 00:34:36,735 Dude. Pow! 690 00:34:36,760 --> 00:34:38,535 That was a big one, that. 691 00:34:38,560 --> 00:34:41,335 This is a dog we couldn't get out the front doors. Yeah. 692 00:34:41,360 --> 00:34:42,895 It's been an eye-opener, really, 693 00:34:42,920 --> 00:34:45,415 for us to find out exactly what's going on with her. 694 00:34:45,440 --> 00:34:49,815 She's not being a diva at all. She's...she's just scared. 695 00:34:49,840 --> 00:34:52,815 I think our relationship with Ruby is going to be so much better. Yeah. 696 00:34:52,840 --> 00:34:54,575 Cos I feel like... 697 00:34:55,680 --> 00:35:00,215 ...we finally understand her and so we can start helping her. 698 00:35:00,240 --> 00:35:01,375 Good girl. 699 00:35:06,000 --> 00:35:08,255 Come on. Whoosh! 700 00:35:08,280 --> 00:35:09,855 She's a good girl. 701 00:35:09,880 --> 00:35:13,335 I'd say lead work is done with this one. Yeah. Recall next? 702 00:35:16,400 --> 00:35:17,575 Good lad. 703 00:35:18,720 --> 00:35:20,975 Who's this? HE LAUGHS 704 00:35:22,120 --> 00:35:25,295 All of these exercises are really simple. OK. 705 00:35:25,320 --> 00:35:27,575 It's back to basics for Beth. 706 00:35:27,600 --> 00:35:29,895 The first step in learning recall 707 00:35:29,920 --> 00:35:32,895 is getting Marco to pay her attention. 708 00:35:32,920 --> 00:35:34,215 What I think is happening 709 00:35:34,240 --> 00:35:36,575 is that his name isn't that exciting for him. 710 00:35:36,600 --> 00:35:38,935 Over time, when you use the word over and over again 711 00:35:38,960 --> 00:35:40,655 and there's no connection to that word, 712 00:35:40,680 --> 00:35:43,055 it soon becomes a boring word for him. OK. 713 00:35:43,080 --> 00:35:44,495 So all I'm going to get you to do 714 00:35:44,520 --> 00:35:46,855 is think of a sound that will get his attention. 715 00:35:46,880 --> 00:35:50,255 That little sound will hopefully help to bring him back to you. 716 00:35:50,280 --> 00:35:52,575 So we use novel sounds to start with, 717 00:35:52,600 --> 00:35:53,935 just to get the dog's attention. 718 00:35:53,960 --> 00:35:55,855 We really just want them to prick their ears up, 719 00:35:55,880 --> 00:35:57,095 turn back to the owner and go, 720 00:35:57,120 --> 00:35:58,815 "Actually, that sounds like something 721 00:35:58,840 --> 00:36:00,535 "I'd want to come in and investigate.” 722 00:36:00,560 --> 00:36:02,895 As soon as you've got an engagement from the dog, 723 00:36:02,920 --> 00:36:04,415 your training can start from that point 724 00:36:04,440 --> 00:36:05,935 and it becomes a lot easier. 725 00:36:05,960 --> 00:36:08,295 So it could be like a... HE CLICKS HIS TONGUE 726 00:36:08,320 --> 00:36:10,895 Or it could be a... HE WHISTLES 727 00:36:10,920 --> 00:36:12,535 Oh, gosh. 728 00:36:12,560 --> 00:36:14,975 Do it again, the choice. You look wary of it. 729 00:36:15,000 --> 00:36:16,335 The choice... 730 00:36:16,360 --> 00:36:19,335 So all I want you to do is just practise any sound. 731 00:36:19,360 --> 00:36:20,815 SHE SIGHS 732 00:36:20,840 --> 00:36:23,175 If I go, sort of... SHE CLICKS HER TONGUE 733 00:36:23,200 --> 00:36:25,095 Yeah. Is that too loud? Perfect. Is that too quiet? 734 00:36:25,120 --> 00:36:26,815 No, it's good. As long as he can hear it, 735 00:36:26,840 --> 00:36:29,895 and he's got better hearing than we have. Right. 736 00:36:29,920 --> 00:36:31,935 Good. So stand still. 737 00:36:31,960 --> 00:36:34,575 Little sound of encouragement, try and get him to you. 738 00:36:34,600 --> 00:36:36,855 SHE CLICKS HER TONGUE Come on. 739 00:36:38,000 --> 00:36:39,255 Now wait. This way. Now wait. 740 00:36:39,280 --> 00:36:42,095 It might take him a few minutes. It might take him a few seconds. 741 00:36:42,120 --> 00:36:43,535 But just wait. 742 00:36:43,560 --> 00:36:45,335 Do I keep talking? Yeah. 743 00:36:45,360 --> 00:36:47,935 You can keep using, like, a sound of encouragement towards him. 744 00:36:47,960 --> 00:36:50,895 SHE CLICKS HER TONGUE 745 00:36:53,840 --> 00:36:55,655 SHE CLICKS HER TONGUE 746 00:36:55,680 --> 00:36:57,935 Yes! Yes. Treat down. Good boy. 747 00:36:57,960 --> 00:36:59,335 Brilliant. Now move forward. 748 00:36:59,360 --> 00:37:00,575 SHE CLICKS HER TONGUE 749 00:37:00,600 --> 00:37:04,015 He's starting to take notice. He didn't come straight away. 750 00:37:04,040 --> 00:37:06,695 Yeah, but he doesn't have to. It is like a dance. 751 00:37:06,720 --> 00:37:09,215 And once you both know the steps, it works. 752 00:37:09,240 --> 00:37:11,975 But to begin with, you might tread on each other's toes a little bit. 753 00:37:12,000 --> 00:37:14,895 So the next exercise that we put in was the recall, 754 00:37:14,920 --> 00:37:18,015 which was actually the bit that brings him into you. 755 00:37:18,040 --> 00:37:20,535 What recall word do you want to use? "Here." "Here." 756 00:37:20,560 --> 00:37:24,575 Now that "here" becomes consistent - don't use any other word. 757 00:37:24,600 --> 00:37:27,695 Right. A training line, so we've got a little bit more distance. 758 00:37:27,720 --> 00:37:29,255 OK. OK, good. 759 00:37:29,280 --> 00:37:31,095 What you're going to aim for is... 760 00:37:32,280 --> 00:37:34,055 Here! And then you move. 761 00:37:34,080 --> 00:37:35,455 Oh, well done. 762 00:37:35,480 --> 00:37:36,735 And then treat. 763 00:37:36,760 --> 00:37:39,255 So notice I'm moving and the voice is... LIGHT TONE: ..here, 764 00:37:39,280 --> 00:37:40,735 rather than... RASPY TONE: ..here. 765 00:37:40,760 --> 00:37:43,455 OK. Keep it nice and light, cos if you do it really tense, 766 00:37:43,480 --> 00:37:46,055 he's going to think, "No way am I coming in there." 767 00:37:48,760 --> 00:37:49,815 OK. Come on. 768 00:37:49,840 --> 00:37:51,375 Oh... Remem... Yeah. 769 00:37:51,400 --> 00:37:54,055 And I say his name first? Nope, just the "here". 770 00:37:56,080 --> 00:37:57,415 Here. 771 00:37:57,440 --> 00:37:59,735 Now, a little bit of extra lead for him. 772 00:37:59,760 --> 00:38:03,215 Here. 773 00:38:03,240 --> 00:38:04,295 Here. 774 00:38:04,320 --> 00:38:07,815 Go, go, go, go, go, go. That's it. Go. Nice. Now treat down. 775 00:38:07,840 --> 00:38:10,935 Look at this! Oh, nice. Brilliant. 776 00:38:10,960 --> 00:38:14,295 Perfect. He's responding. That's really, really good. 777 00:38:14,320 --> 00:38:17,855 Now you're being really clear with your communication. 778 00:38:17,880 --> 00:38:20,575 We're increasing that bond between you. 779 00:38:20,600 --> 00:38:23,095 "I feel good when I come back to her." 780 00:38:23,120 --> 00:38:25,935 And, in fact, it's not just him. You... It's me. 781 00:38:25,960 --> 00:38:28,575 I can see your confidence growing. 782 00:38:28,600 --> 00:38:31,455 I just have to keep going. Yeah, you do. 783 00:38:31,480 --> 00:38:33,415 Oh, Beth, we're going to make you a dog person. 784 00:38:34,720 --> 00:38:37,455 There are plenty of people that are not dog people. 785 00:38:37,480 --> 00:38:40,815 And when I work with people that are very uncomfortable around dogs 786 00:38:40,840 --> 00:38:43,095 or have a fear with them... 787 00:38:43,120 --> 00:38:44,375 Here. 788 00:38:44,400 --> 00:38:48,255 ...I don't like to pressurise them, but I do want to empower them, 789 00:38:48,280 --> 00:38:50,615 because I don't think there's anything better 790 00:38:50,640 --> 00:38:53,895 than that relationship between dog and human. 791 00:38:53,920 --> 00:38:56,735 When it works, it is so beautiful. 792 00:38:56,760 --> 00:38:59,575 Keep going. Just keep going, keep going, keep going. Here. That's it. 793 00:38:59,600 --> 00:39:02,455 But then there are some times when it doesn't. 794 00:39:03,920 --> 00:39:05,335 Right. 795 00:39:05,360 --> 00:39:07,255 We have a test for you. 796 00:39:07,280 --> 00:39:09,975 OK. Don't embarrass me, Marco. 797 00:39:10,000 --> 00:39:13,175 We're going to pull all of those skills together. 798 00:39:13,200 --> 00:39:17,495 We're going to watch you remotely. All right? Are you ready? 799 00:39:26,680 --> 00:39:31,295 Beth, in front of you, you see a load of orange cones, 800 00:39:31,320 --> 00:39:35,335 and on some of those cones, you see your instructions. 801 00:39:35,360 --> 00:39:37,815 It's the final challenge of the day, 802 00:39:37,840 --> 00:39:40,615 and Victoria and Adam have set up an obstacle course 803 00:39:40,640 --> 00:39:43,655 to test how well Marco responds to Beth. 804 00:39:43,680 --> 00:39:46,135 There's some weaves, that you need to go around the cones. 805 00:39:46,160 --> 00:39:50,095 Yes, got the weaves. Then it's a sit, and then recall him. 806 00:39:50,120 --> 00:39:52,655 If Beth manages to complete each stage, 807 00:39:52,680 --> 00:39:57,055 she'll be faced with the ultimate challenge - to recall Marco. 808 00:39:57,080 --> 00:39:59,415 So you put all of those skills that you've just learned 809 00:39:59,440 --> 00:40:00,735 into practice and you don't get tense 810 00:40:00,760 --> 00:40:03,655 and you don't get yourself worried and stressed about what's happening. 811 00:40:03,680 --> 00:40:05,935 OK. I have to remember everything. 812 00:40:05,960 --> 00:40:08,255 You look nervous, Beth. 813 00:40:08,280 --> 00:40:11,695 Just relax. You're going to be great. OK. 814 00:40:11,720 --> 00:40:16,095 And remember - be consistent with the words you use. 815 00:40:16,120 --> 00:40:20,095 To start, Beth must use the clicking sound to keep Marco engaged enough 816 00:40:20,120 --> 00:40:21,575 to reach the next stage. 817 00:40:22,960 --> 00:40:25,335 Ready? Yep. You're doing this by yourself. 818 00:40:25,360 --> 00:40:26,655 Good luck. 819 00:40:26,680 --> 00:40:27,815 Marco. 820 00:40:27,840 --> 00:40:28,975 Here. 821 00:40:29,000 --> 00:40:30,335 Wonderful. 822 00:40:30,360 --> 00:40:33,175 So here, instead of the little click. The recall. It's OK, though. 823 00:40:33,200 --> 00:40:35,495 It's going to take a while. Yeah, yeah, yeah. 824 00:40:38,920 --> 00:40:40,255 SHE CLICKS HER TONGUE 825 00:40:40,280 --> 00:40:42,215 Yes! Clicking sound. Well done. 826 00:40:42,240 --> 00:40:45,455 Good boy. Very nice, Beth. Wow. 827 00:40:45,480 --> 00:40:46,695 BUZZING 828 00:40:46,720 --> 00:40:48,255 Marco. 829 00:40:48,280 --> 00:40:50,295 Oh, he's distracted by a fly or a bee or something. 830 00:40:50,320 --> 00:40:53,735 Yeah, there you go. BETH CLICKS HER TONGUE 831 00:40:55,560 --> 00:40:58,335 There you go. So she's moving him, letting him release the tension 832 00:40:58,360 --> 00:41:00,695 off the lead without pulling him, which is good. Good. 833 00:41:03,360 --> 00:41:04,415 Right, sit. 834 00:41:06,080 --> 00:41:07,255 Sit. 835 00:41:07,280 --> 00:41:08,255 Right. 836 00:41:10,520 --> 00:41:11,495 Sit. 837 00:41:15,120 --> 00:41:16,455 Sit. 838 00:41:16,480 --> 00:41:18,455 No, no, no. Don't push. Don't push his bottom. 839 00:41:18,480 --> 00:41:20,415 Oh, dear. 840 00:41:20,440 --> 00:41:24,295 So when we ask a dog to sit, you don't press down on their back. 841 00:41:24,320 --> 00:41:26,615 He doesn't really notice it. 842 00:41:26,640 --> 00:41:28,495 Ah. So all you're going to do, then, in that case 843 00:41:28,520 --> 00:41:30,215 is just put the food in front of his nose 844 00:41:30,240 --> 00:41:32,135 and then lift it gently over his head. 845 00:41:32,160 --> 00:41:34,815 His head will look up and his bum will hit the floor. 846 00:41:37,160 --> 00:41:38,255 Sit. 847 00:41:43,440 --> 00:41:44,695 Good boy! 848 00:41:46,720 --> 00:41:49,495 Oh, he did it! But it's really delayed. He sat. 849 00:41:49,520 --> 00:41:50,815 Well done. Wow. 850 00:41:50,840 --> 00:41:52,855 I've just got him to sit for the first ever time! 851 00:41:52,880 --> 00:41:55,855 SHE LAUGHS You're doing really well, Beth. 852 00:41:55,880 --> 00:41:58,135 All right, go for it. Right. 853 00:41:58,160 --> 00:42:00,615 Good boy. Very nice. 854 00:42:00,640 --> 00:42:01,855 Come down. 855 00:42:01,880 --> 00:42:05,015 Oh, that's good. Putting skills into practice. Brilliant. 856 00:42:05,040 --> 00:42:07,375 And he's following her, and he's looking at her. 857 00:42:07,400 --> 00:42:09,655 BETH CLICKS HER TONGUE Yeah, yeah, yeah. OK. 858 00:42:11,040 --> 00:42:13,855 Here we go now, a little bit of an upbeat pace. Here we go. 859 00:42:13,880 --> 00:42:17,095 Come on. Let's see if we can nail this recall. 860 00:42:21,480 --> 00:42:23,815 Drop the treat and, as soon as you drop the treat, 861 00:42:23,840 --> 00:42:25,815 you're going to drop the lead as well. 862 00:42:25,840 --> 00:42:28,335 And then walk into the middle where it says recall 863 00:42:28,360 --> 00:42:30,135 and then recall him from there. 864 00:42:31,360 --> 00:42:32,655 Right. 865 00:42:41,760 --> 00:42:43,335 Here. 866 00:42:43,360 --> 00:42:44,695 Oh, he's seen something. 867 00:42:44,720 --> 00:42:47,175 Right. Oh, I can't... 868 00:42:47,200 --> 00:42:48,655 Don't panic. 869 00:42:48,680 --> 00:42:51,335 Keep your cool. MARCO BARKS 870 00:42:51,360 --> 00:42:52,575 Marco! 871 00:42:53,920 --> 00:42:55,655 Marco. Marco! Oh... 872 00:42:57,000 --> 00:42:59,695 Remember, "here" is your recall cue. 873 00:42:59,720 --> 00:43:01,495 Remember what you've learned, Beth. 874 00:43:01,520 --> 00:43:03,095 MARCO CONTINUES BARKING 875 00:43:04,880 --> 00:43:07,895 Here. Here. 876 00:43:07,920 --> 00:43:09,735 Here, Marco. 877 00:43:09,760 --> 00:43:12,095 Oh, he's coming! He's going. That's it. Oh! Yes! Nice! 878 00:43:12,120 --> 00:43:15,095 Here! That's it. Yes! You did it! Yes! 879 00:43:15,120 --> 00:43:16,495 Nice work. That's how you do it. 880 00:43:16,520 --> 00:43:19,335 That was poetry in motion. Celebrate that, Beth. Celebrate. 881 00:43:19,360 --> 00:43:20,695 Shocking. 882 00:43:20,720 --> 00:43:22,495 SHE LAUGHS 883 00:43:22,520 --> 00:43:25,215 Talk about ending on a high. Unbelievable. 884 00:43:26,720 --> 00:43:29,135 You're like magicians. SHE LAUGHS 885 00:43:29,160 --> 00:43:31,895 Brilliant. That was amazing. What do you feel like now? 886 00:43:31,920 --> 00:43:35,535 Oh, my word. I feel much, much brighter, 887 00:43:35,560 --> 00:43:38,255 much more confident. It's special. 888 00:43:39,760 --> 00:43:42,015 Yeah, it's just... He's a special dog. 889 00:43:44,600 --> 00:43:49,375 I think my dad would be incredibly impressed with his little Marco. 890 00:43:49,400 --> 00:43:52,495 He'd be happy that I'm looking after him... 891 00:43:55,480 --> 00:43:56,855 ...and it's going well. 892 00:43:58,520 --> 00:44:00,495 What a result! 893 00:44:00,520 --> 00:44:01,935 I think you are amazing. 894 00:44:01,960 --> 00:44:03,975 I'd be lying if I said I'm a dog person, 895 00:44:04,000 --> 00:44:06,335 but I'm getting a lot better. THEY LAUGH 896 00:44:06,360 --> 00:44:07,895 I hope you're proud of yourself. 897 00:44:07,920 --> 00:44:10,735 You are the best person for this dog. 898 00:44:10,760 --> 00:44:12,055 Oh, don't you get emotional, 899 00:44:12,080 --> 00:44:14,655 cos you're going to get me all emotional. And me. 900 00:44:14,680 --> 00:44:17,415 I'm feeling very relieved. Very happy. 901 00:44:17,440 --> 00:44:23,855 I have achieved what I needed to do for him, and that's so important. 902 00:44:23,880 --> 00:44:27,495 I just have to keep going because he is my treasure. 903 00:44:29,160 --> 00:44:32,215 You are now free to leave the Dog Academy. 904 00:44:32,240 --> 00:44:33,375 Well done. 905 00:44:33,400 --> 00:44:34,695 BETH CLICKS HER TONGUE 906 00:44:34,720 --> 00:44:36,975 Perfect. Good boy. 907 00:44:37,000 --> 00:44:39,215 Thank you! Bye! 908 00:44:45,200 --> 00:44:47,655 It's definitely a work in progress. 909 00:44:47,680 --> 00:44:51,215 Um, you know, she's always going to be an anxious dog, 910 00:44:51,240 --> 00:44:55,895 but because we're taking our time and not rushing anything, 911 00:44:55,920 --> 00:44:58,335 it's like it's giving her more confidence. 912 00:44:59,600 --> 00:45:01,455 Ruby! 913 00:45:01,480 --> 00:45:03,415 Sometimes I come to get her out of the boot 914 00:45:03,440 --> 00:45:04,975 and she won't get out. 915 00:45:05,000 --> 00:45:06,695 I'll sit with her for a few minutes, 916 00:45:06,720 --> 00:45:10,655 then she gives you a lick on the cheek and then jumps out. 917 00:45:10,680 --> 00:45:14,215 If she sees another dog, she'll run half a mile to get to the dogs. 918 00:45:14,240 --> 00:45:16,935 She is the happiest when she's playing with other dogs. 919 00:45:18,440 --> 00:45:21,215 Well, things have dramatically improved. 920 00:45:21,240 --> 00:45:25,655 I have really become much more confident as a dog owner. 921 00:45:25,680 --> 00:45:27,215 Here! 922 00:45:27,240 --> 00:45:31,055 I take him with the long lead every day. 923 00:45:31,080 --> 00:45:32,375 Let's go. 924 00:45:32,400 --> 00:45:35,455 Soon, he's going to be off the lead completely. 925 00:45:35,480 --> 00:45:41,415 He's a different dog, and it's wonderful to see that. 926 00:45:41,440 --> 00:45:43,455 Next time at the Dog Academy... 927 00:45:43,480 --> 00:45:45,375 He's never been able to see anything. 928 00:45:45,400 --> 00:45:46,935 Oh! Bless his heart. 929 00:45:46,960 --> 00:45:48,495 He's going to run out, get hit by a car, 930 00:45:48,520 --> 00:45:50,215 or he's going to hurt himself. 931 00:45:50,240 --> 00:45:53,015 He will not give me and Charlotte alone time. 932 00:45:53,040 --> 00:45:54,495 DOG SNARLS Dexter! 933 00:45:54,520 --> 00:45:58,855 We can't have a baby AND Dexter - that baby would be in danger. 934 00:45:58,880 --> 00:45:59,855 That's really hard. 935 00:46:02,480 --> 00:46:05,815 If your dog needs the help of the Dog Academy trainers, 936 00:46:05,840 --> 00:46:08,935 please visit the Take Part page on the Channel 4 website 937 00:46:08,960 --> 00:46:10,535 for more information. 938 00:46:36,080 --> 00:46:39,055 Subtitles by Red Bee Media