1 00:00:09,343 --> 00:00:10,511 Go on, tear it up. 2 00:00:14,056 --> 00:00:15,349 Oh, my God. I love them. 3 00:00:15,432 --> 00:00:16,975 - Yay. - They're so cool. 4 00:00:17,059 --> 00:00:19,561 Well, we got the idea for 'em when you sent us that email saying, 5 00:00:19,645 --> 00:00:21,313 "Buy us these exact trainers." 6 00:00:21,855 --> 00:00:24,316 - Thank you. - Happy birthday, my love. 7 00:00:25,108 --> 00:00:26,109 - We love you. - Thanks. 8 00:00:26,193 --> 00:00:27,653 - I'm gonna go try 'em on. - Happy birthday. 9 00:00:27,736 --> 00:00:28,987 Yes, go on. 10 00:00:31,573 --> 00:00:34,034 "Happy birthday. Regards, Jason." 11 00:00:34,660 --> 00:00:37,829 You know my policy. You choose a phrase, you stick with it your whole life. 12 00:00:37,913 --> 00:00:39,206 No exceptions. 13 00:00:39,289 --> 00:00:41,750 See, you save yourself hours of trouble doing that, trust me. 14 00:00:41,834 --> 00:00:43,252 - So smart. - Yes, mate. 15 00:00:43,877 --> 00:00:46,004 All right, then I am off to Barnet. 16 00:00:46,088 --> 00:00:47,506 Oh, yeah. Your placement? 17 00:00:47,589 --> 00:00:49,174 Yeah, I'm actually really looking forward to it. 18 00:00:49,258 --> 00:00:50,759 - Yeah? - I'm so sick of all these textbooks. 19 00:00:50,843 --> 00:00:53,762 I wanna get out there in the real world and actually make a difference. 20 00:00:53,846 --> 00:00:55,055 - You know? - What's the case? 21 00:00:55,138 --> 00:00:57,266 She is a woman with hoarding disorder. 22 00:00:57,349 --> 00:00:59,142 Yeah, I mean, trust me, you give me an hour with her, 23 00:00:59,226 --> 00:01:01,311 I'll have her house looking like a Danish architect's. 24 00:01:01,395 --> 00:01:03,981 No, don't just barge in there thinking you can fix everything. 25 00:01:04,063 --> 00:01:08,277 J, sometimes you move through the world in a very masculine way. 26 00:01:09,111 --> 00:01:10,153 Thanks. That's kind. 27 00:01:10,779 --> 00:01:11,822 Right. 28 00:01:12,906 --> 00:01:15,826 Where is Vic? He's supposed to be giving Princess her first driving lesson. 29 00:01:15,909 --> 00:01:17,953 I'm gonna give him a call, see where he is. 30 00:01:21,456 --> 00:01:23,375 - Hello? - Hello, Victor Ross Handyman. 31 00:01:23,458 --> 00:01:26,461 The number one rated handyman business in North London and West Essex. 32 00:01:26,545 --> 00:01:29,256 - Who am I talking to? - This is Doreen speaking. 33 00:01:29,339 --> 00:01:32,301 - All right, Doreen. Who are you, love? - I'm Victor's PA. 34 00:01:32,384 --> 00:01:35,470 Yeah, so, we're… we're just… we're trying to get in contact with Vic, Doreen. 35 00:01:35,554 --> 00:01:36,763 Yeah. Do you have our app? 36 00:01:36,847 --> 00:01:38,849 Your app? No. 37 00:01:38,932 --> 00:01:41,768 By far the easiest way to contact us is through the app. 38 00:01:41,852 --> 00:01:43,270 - Right. Okay. - All right. Okay. 39 00:01:43,353 --> 00:01:44,396 I'll just pop you on hold. 40 00:01:44,479 --> 00:01:46,481 - Thanks, Doreen. - What is happening? 41 00:01:47,482 --> 00:01:48,525 - What do you think? - Yeah. 42 00:01:48,609 --> 00:01:50,319 - Lovely. - They're nice, aren't they? 43 00:01:50,402 --> 00:01:53,155 - Granddad said he's just parking the car. - How've you gotten on the phone to him? 44 00:01:53,238 --> 00:01:55,407 - I'm on… I'm on hold. - Yeah, you gotta go through the app. 45 00:01:55,490 --> 00:01:57,117 - Obviously. - Unbelievable. 46 00:01:57,201 --> 00:01:58,368 He's here. 47 00:01:59,745 --> 00:02:02,039 Oh, yeah. Completely forgot about this. 48 00:02:03,123 --> 00:02:06,210 Kerry from the office is playing a gig this afternoon. 49 00:02:06,293 --> 00:02:07,669 I mean, I'm sure it'll be rubbish, 50 00:02:07,753 --> 00:02:10,589 but I should probably go and support Kerry. 51 00:02:10,672 --> 00:02:12,925 - Yeah, lovely. I'm up for that, yeah. - Oh, yeah. 52 00:02:13,008 --> 00:02:16,094 But you're not gonna be too busy with your work placement? 53 00:02:16,178 --> 00:02:17,888 No. No, no, my placement… 54 00:02:17,971 --> 00:02:19,556 - I should be finished by then. - Yeah? 55 00:02:20,265 --> 00:02:21,266 Great. 56 00:02:23,519 --> 00:02:25,229 - Hiya. - Yep, there he is. 57 00:02:25,312 --> 00:02:27,606 - Who's this Doreen, then? - My PA? 58 00:02:27,689 --> 00:02:29,775 Your PA? How long have you had a PA? 59 00:02:29,858 --> 00:02:32,027 Well, I'm not sure of the exact start date, 60 00:02:32,110 --> 00:02:34,071 but can you check with Doreen? 61 00:02:34,154 --> 00:02:36,365 - No. - All right, let's just go. 62 00:02:36,448 --> 00:02:40,118 Granddad, do you have time to take me to this beauty place after our lesson? 63 00:02:40,202 --> 00:02:42,120 Me and Kat are getting birthday facials. 64 00:02:42,204 --> 00:02:43,539 - Yeah, should be fine. - Thanks. 65 00:02:43,622 --> 00:02:45,290 But you should run these things past Doreen. 66 00:02:45,374 --> 00:02:46,583 I'm gonna shoot off myself. 67 00:02:46,667 --> 00:02:47,668 - All right? - Listen. 68 00:02:47,751 --> 00:02:50,629 If things change later and you can't make it, honestly, it's fine. 69 00:02:50,712 --> 00:02:52,589 No, I wanna… I wanna go. I'm looking forward to it. Yeah. 70 00:02:52,673 --> 00:02:55,259 You've been speaking so much about this Kerry, it'd be nice to meet her. 71 00:02:55,342 --> 00:02:57,177 Put a name to a face, hey. All right. 72 00:02:57,261 --> 00:02:59,972 - Love you. Bye, wish me luck. - Yeah, I love you. Bye. 73 00:03:28,625 --> 00:03:33,630 Okay, so this is Harriet James. 73-year-old compulsive hoarder. 74 00:03:33,714 --> 00:03:35,007 - Right. - Neighbors have complained 75 00:03:35,090 --> 00:03:37,009 about the hygiene and fire risk. 76 00:03:37,092 --> 00:03:40,387 This is our sixth visit. So, early days. 77 00:03:40,470 --> 00:03:42,848 Okay, I've been really looking forward to this, I've got to say. 78 00:03:42,931 --> 00:03:44,975 It is such a rewarding job. 79 00:03:45,058 --> 00:03:47,477 Yeah, sometimes all I wanna do is sing. 80 00:03:49,062 --> 00:03:50,063 Sorry. 81 00:03:50,147 --> 00:03:51,899 Just before we go in. 82 00:03:51,982 --> 00:03:54,902 If you've got any tips for me to help make me a better social worker, 83 00:03:54,985 --> 00:03:56,653 I'd really appreciate it. 84 00:04:01,533 --> 00:04:03,285 - If they offer you a drink… - Well… 85 00:04:03,368 --> 00:04:06,246 - …ask for black coffee. Never milk. - No. 86 00:04:06,330 --> 00:04:07,664 And watch the water boil. 87 00:04:07,748 --> 00:04:08,874 - Watch it. - Yeah. 88 00:04:08,957 --> 00:04:10,584 I won't write that down. 89 00:04:12,169 --> 00:04:15,088 All right. So we'll be in and out. 90 00:04:15,172 --> 00:04:17,423 'Cause I need to get back to Saving Lives on the Front Line. 91 00:04:17,507 --> 00:04:18,926 Of course. Of course you do, yeah. Wow. 92 00:04:19,009 --> 00:04:21,220 You're… You're amazing. I just… I just wanted to tell you that. 93 00:04:21,303 --> 00:04:24,139 It's a reality show I'm watching on my phone about Australian firefighters. 94 00:04:24,223 --> 00:04:25,807 - Yeah, sounds good. - Yeah. 95 00:04:27,684 --> 00:04:30,062 Hello, Harriet, it's Chrissy again. 96 00:04:30,687 --> 00:04:32,898 Yeah, I've got a man with me today. 97 00:04:32,981 --> 00:04:34,358 What man? I don't want a man. 98 00:04:34,441 --> 00:04:37,319 No, none of us do. But we make the best of it. 99 00:04:37,903 --> 00:04:38,987 He's a bit of an eager beaver. 100 00:04:39,071 --> 00:04:40,739 So at least he'll be at home with the damp. 101 00:04:41,698 --> 00:04:44,493 - Shall I take my shoes off, Harriet? - No, best keep those on. 102 00:04:44,576 --> 00:04:46,161 - Keep 'em on? - Yeah. 103 00:04:46,245 --> 00:04:48,330 - Oh, yeah. Yeah. - Right, in we go. 104 00:04:48,413 --> 00:04:49,748 - Yeah. - Thank you. 105 00:04:49,831 --> 00:04:50,916 No, I'm coming in too, Harriet. 106 00:04:50,999 --> 00:04:53,293 - No, thank you. - Harriet. Yeah, sorry. Excuse me. 107 00:05:16,441 --> 00:05:17,985 Nikki! 108 00:05:18,068 --> 00:05:20,028 - You okay? - Yeah. 109 00:05:20,112 --> 00:05:23,156 I've just heard the lawyers are officially dropping Honduras as a destination. 110 00:05:23,240 --> 00:05:25,784 Yeah. Sorry about that. 111 00:05:26,618 --> 00:05:29,538 - Really thought it was a good idea. - You weren't to know. 112 00:05:30,747 --> 00:05:32,374 Any word on the hostages? 113 00:05:32,457 --> 00:05:34,084 We'll know more when the embassy opens. 114 00:05:34,710 --> 00:05:36,962 - Right. - Hey, it was worth a go. 115 00:05:38,130 --> 00:05:39,923 The botanical gardens are very nice. 116 00:05:40,007 --> 00:05:41,091 - They are. - Yeah. 117 00:05:43,802 --> 00:05:45,304 You're still up for coming later? 118 00:05:45,387 --> 00:05:47,639 Yes. Yeah, yeah, of course. 119 00:05:48,348 --> 00:05:49,850 - See you there. - Yeah, see you there. 120 00:05:49,933 --> 00:05:51,101 Wouldn't miss it. 121 00:06:11,955 --> 00:06:13,248 Has he gone? 122 00:06:14,958 --> 00:06:16,001 Yeah. 123 00:06:17,294 --> 00:06:19,922 - He was very angry, wasn't he? - Yeah. 124 00:06:20,506 --> 00:06:23,008 People that angry really should not be on the road. 125 00:06:23,759 --> 00:06:24,968 Well, he was on the pavement. 126 00:06:26,220 --> 00:06:27,513 Not by the end. 127 00:06:27,596 --> 00:06:29,932 - He was trying to avoid getting hit. - And he did. 128 00:06:30,015 --> 00:06:32,643 I just feel like that should be everyone's main takeaway. 129 00:06:39,733 --> 00:06:43,654 Okay, Kat still hasn't replied. I guess she'll just meet me in there. 130 00:06:44,530 --> 00:06:47,324 Okay, well, I'll just wait here. 131 00:06:47,824 --> 00:06:49,284 What, you're just gonna sit here? 132 00:06:50,953 --> 00:06:52,120 - Yeah. - No, but we're… 133 00:06:52,204 --> 00:06:53,413 we're getting facials and manicures. 134 00:06:53,497 --> 00:06:55,415 We'll probably be, like, a couple of hours at least. 135 00:06:55,499 --> 00:06:57,000 I'll be here. 136 00:06:57,084 --> 00:06:58,335 Okay. 137 00:06:58,418 --> 00:07:00,754 - Are you gonna put the radio on? - No. 138 00:07:00,838 --> 00:07:03,507 - Well, do you have a book? - No. 139 00:07:03,590 --> 00:07:06,718 So you're just gonna sit here, staring ahead? 140 00:07:06,802 --> 00:07:08,011 Yeah. 141 00:07:08,762 --> 00:07:09,763 Are you sad? 142 00:07:11,431 --> 00:07:12,432 I'm perfectly content. 143 00:07:12,516 --> 00:07:14,101 Well, how am I supposed to enjoy myself 144 00:07:14,184 --> 00:07:15,978 when I know that you're just out here staring? 145 00:07:16,061 --> 00:07:18,480 Well, I put a satsuma in the glove box. 146 00:07:19,189 --> 00:07:21,066 I'll have that in 40 minutes or so. 147 00:07:21,149 --> 00:07:22,401 Well, that will break it up, yeah. 148 00:07:22,484 --> 00:07:23,861 Yeah. 149 00:07:39,751 --> 00:07:43,755 Okay, babe, if I could just get your autograph 150 00:07:43,839 --> 00:07:45,924 on this support plan here. 151 00:07:46,008 --> 00:07:48,677 - No, I won't sign this. - Right you are. 152 00:07:48,760 --> 00:07:53,557 In that case, if I could get you to sign this form, 153 00:07:53,640 --> 00:07:55,475 confirming that you won't sign that form. 154 00:07:55,559 --> 00:07:58,979 And then this one confirming that we've had this conversation. 155 00:07:59,730 --> 00:08:00,731 All right. 156 00:08:04,860 --> 00:08:05,861 There we are. 157 00:08:05,944 --> 00:08:11,241 Thank you very much. All right, this is your copy. There you go. 158 00:08:11,867 --> 00:08:14,411 - Thank you. - This is my copy. 159 00:08:14,494 --> 00:08:16,330 All right. Okay. 160 00:08:16,413 --> 00:08:19,416 So, enjoy the rest of your day. 161 00:08:22,002 --> 00:08:23,504 Sorry, what's… what's happening? 162 00:08:24,463 --> 00:08:27,299 Sorry, why… why are we leaving? We haven't done anything yet. 163 00:08:27,382 --> 00:08:29,468 No, well, she didn't sign the form. 164 00:08:29,551 --> 00:08:32,304 No, but what are we gonna do to get it all sorted out? 165 00:08:32,386 --> 00:08:35,515 Once she refuses to sign two more times, we will offer therapeutic options, 166 00:08:35,599 --> 00:08:36,642 which she will refuse. 167 00:08:36,725 --> 00:08:39,144 And once we've exhausted that, we will document it all 168 00:08:39,227 --> 00:08:41,647 along with an incident report and safeguarding judgment. 169 00:08:41,730 --> 00:08:43,565 We will then devise a support plan, 170 00:08:43,649 --> 00:08:46,610 a new one, and get that signed off by a supervising social worker. 171 00:08:46,693 --> 00:08:48,111 Right. Okay. 172 00:08:49,238 --> 00:08:51,156 Are we sure that all this stuff isn't just our forms? 173 00:08:51,240 --> 00:08:53,575 Maybe this house was empty before we started coming. 174 00:08:53,659 --> 00:08:56,161 Hey, look, let's go in there, have another go. 175 00:08:56,245 --> 00:08:58,997 Hey, I've been reading lots of case studies about hoarders… 176 00:08:59,623 --> 00:09:00,874 You have? Why didn't you say? 177 00:09:00,958 --> 00:09:02,334 I'll just leave you to it then, shall I? 178 00:09:02,417 --> 00:09:03,502 - And I'll head off. - No. 179 00:09:03,585 --> 00:09:06,505 There is always a trauma at the heart of it. 180 00:09:06,588 --> 00:09:10,634 And if we can figure out what that is, then we can help her. 181 00:09:10,717 --> 00:09:12,261 Plus, I've just acclimatized to the smell. 182 00:09:12,344 --> 00:09:15,264 And if we leave now, I'll have to get used to it again next time, so… 183 00:09:15,347 --> 00:09:17,349 - No. - Harriet. 184 00:09:21,436 --> 00:09:24,064 The Atlantic was never a place I could thrive. 185 00:09:24,147 --> 00:09:26,859 You know, the ocean's a dead zone, culturally speaking. 186 00:09:27,484 --> 00:09:29,194 But now you wanna cross a desert? 187 00:09:29,278 --> 00:09:32,281 The Atacama, yes. On horseback. 188 00:09:32,364 --> 00:09:33,740 Have you learned nothing? 189 00:09:34,283 --> 00:09:35,534 Au contraire. 190 00:09:35,617 --> 00:09:38,120 I failed to cross an ocean. What is the opposite of an ocean? 191 00:09:38,203 --> 00:09:40,873 Will you stop just trying to cross things? 192 00:09:40,956 --> 00:09:42,499 It's not gonna interfere with my leather work, 193 00:09:42,583 --> 00:09:44,418 - if that's what you're worried about. - Okay, stop. 194 00:09:44,501 --> 00:09:48,005 Scott, you have to just stop. I can't take it anymore. 195 00:09:48,088 --> 00:09:51,049 I can't take any more projects. I have had enough. 196 00:09:51,133 --> 00:09:52,384 What do you mean? 197 00:09:52,467 --> 00:09:53,886 This isn't the way to the park, by the way. 198 00:09:53,969 --> 00:09:55,596 I'm not taking you to the park. 199 00:09:56,180 --> 00:09:58,140 I have a new project for you. 200 00:09:58,223 --> 00:10:02,144 And I think that if you commit to it, fully commit to it, 201 00:10:02,227 --> 00:10:07,149 it will improve the lives of the people around you in immeasurable ways. 202 00:10:07,774 --> 00:10:08,817 What is it? 203 00:10:10,694 --> 00:10:13,155 So, Scott, what brings you to therapy? 204 00:10:14,323 --> 00:10:15,324 My wife. 205 00:10:21,872 --> 00:10:24,124 Hello? There she is. 206 00:10:24,208 --> 00:10:26,084 I'm still not signing your forms. 207 00:10:26,168 --> 00:10:29,296 Let's forget about the forms, eh? Let's just… 208 00:10:31,632 --> 00:10:33,008 have a little chat, shall we? 209 00:10:33,842 --> 00:10:35,219 You and me, huh? 210 00:10:35,302 --> 00:10:37,471 Look, I understand. 211 00:10:37,554 --> 00:10:40,724 I know how tough this is. I really do, but… 212 00:10:42,184 --> 00:10:43,977 He touched me! That's assault. 213 00:10:44,061 --> 00:10:45,687 - Yeah, just getting a form-- - No more bloody forms! 214 00:10:45,771 --> 00:10:47,689 It wasn't assault. Come on, you know it wasn't. 215 00:10:47,773 --> 00:10:49,358 - I think you're in pain. - I am, yes! 216 00:10:49,441 --> 00:10:52,110 No, not your hand. Emotional pain. 217 00:10:52,194 --> 00:10:54,821 - Who is this twat? - He's… He's read a book. 218 00:10:54,905 --> 00:10:57,449 Look, we're concerned that there are some issues, right? 219 00:10:57,533 --> 00:11:00,369 As pertains to your health and well-being. 220 00:11:00,452 --> 00:11:03,956 And when they're taken collectively, Harriet, along with some rather… 221 00:11:04,039 --> 00:11:06,375 For the love of God, I'm 73. When will you people 222 00:11:06,458 --> 00:11:08,794 - just get on with it? - You've got too much stuff in your house! 223 00:11:08,877 --> 00:11:10,462 - Says who? - Well, your neighbor, for one. 224 00:11:10,546 --> 00:11:12,464 Well, if it's that side, I'd like to complain about her. 225 00:11:12,548 --> 00:11:13,674 She's huge, the woman. 226 00:11:13,757 --> 00:11:15,509 I can't really get involved with that sort of thing, can we? 227 00:11:15,592 --> 00:11:18,011 Why not? Talk about health and well-being. 228 00:11:18,095 --> 00:11:19,638 Look, I'll tell you what… I'll tell you what. 229 00:11:19,721 --> 00:11:22,683 Why don't we just clear a bit of a… 230 00:11:22,766 --> 00:11:25,060 - a bit of gangway here, right? - Don't… I wouldn't… 231 00:11:25,143 --> 00:11:27,104 So, I would feel a lot better leaving this place 232 00:11:27,187 --> 00:11:30,649 knowing that if there was an emergency, then you'd be able to get in and out. 233 00:11:30,732 --> 00:11:32,609 I'm just gonna put this here. 234 00:11:37,865 --> 00:11:38,866 Okay. 235 00:11:39,908 --> 00:11:40,993 All sorted, then? 236 00:11:43,704 --> 00:11:45,414 Sorry, I just… I actually… 237 00:11:45,497 --> 00:11:47,583 I need to take this. This is… I'll just be quick. 238 00:11:47,666 --> 00:11:48,792 Hello? 239 00:11:48,876 --> 00:11:49,877 Hi, it's me. 240 00:11:51,545 --> 00:11:53,130 I'm just calling, 241 00:11:53,213 --> 00:11:55,674 because I wanted to tell you something 242 00:11:56,550 --> 00:11:58,468 before you meet Kerry. 243 00:11:58,552 --> 00:12:00,137 Babe, sorry, I can't really talk. 244 00:12:00,220 --> 00:12:03,390 But I don't think I'm going to be able to make the gig, I'm afraid. 245 00:12:04,558 --> 00:12:05,559 Okay. 246 00:12:06,727 --> 00:12:07,978 That's a shame. 247 00:12:10,397 --> 00:12:11,899 How come? Is everything okay? 248 00:12:11,982 --> 00:12:14,526 Taking slightly longer than I thought. Having a bit of a nightmare. 249 00:12:14,610 --> 00:12:17,029 Oh, really? Like, no positives at all? 250 00:12:19,072 --> 00:12:21,825 Well, Nelson Mandela's free. 251 00:12:24,995 --> 00:12:29,374 And then I learned to fly the Cessna 172 Skyhawk, 252 00:12:29,458 --> 00:12:32,211 which is a single-engine, fixed-wing aircraft. 253 00:12:32,294 --> 00:12:35,756 And during that time, I discovered it only takes six weeks 254 00:12:35,839 --> 00:12:38,675 to become a fully accredited scuba instructor, so-- 255 00:12:38,759 --> 00:12:40,344 And why do you think you did all this? 256 00:12:40,427 --> 00:12:43,972 I mean, I've just… I've always had lots of hobbies. 257 00:12:44,056 --> 00:12:46,016 That's just who I am. 258 00:12:46,099 --> 00:12:49,102 And who is that, Scott? Who are you? 259 00:12:49,186 --> 00:12:52,105 I think as you can probably tell, I am many things. 260 00:12:52,856 --> 00:12:56,276 I… I am a poet. A sculptor. 261 00:12:56,360 --> 00:12:59,530 I sculpt to NVQ standard, self-assessed. 262 00:12:59,613 --> 00:13:02,199 - I-- - No, no, no. Not what you've done. 263 00:13:02,282 --> 00:13:03,450 Who you are. 264 00:13:03,534 --> 00:13:06,328 Because these projects, they feel like distractions. 265 00:13:07,079 --> 00:13:10,832 And I wonder, what is it that you feel you need distracting from? 266 00:13:11,750 --> 00:13:13,544 Could it be from yourself? 267 00:13:14,586 --> 00:13:15,754 Myself? 268 00:13:15,838 --> 00:13:19,258 From spending time with yourself. From being who you actually are. 269 00:13:22,886 --> 00:13:23,929 And who is that? 270 00:13:24,972 --> 00:13:25,973 You tell me. 271 00:13:44,116 --> 00:13:45,951 I think there was a bit of a miscommunication. 272 00:13:46,827 --> 00:13:48,662 - Did she forget? - No. 273 00:13:49,621 --> 00:13:53,000 I think it was me. I forgot to text and remind her, so… 274 00:13:55,878 --> 00:13:57,421 There are three kinds of people. 275 00:13:58,338 --> 00:14:00,382 Well, immediately, I think there are more than that. 276 00:14:02,301 --> 00:14:04,678 Some people are full car batteries, 277 00:14:05,304 --> 00:14:06,597 you can rely on 'em. 278 00:14:07,764 --> 00:14:10,559 Some people are empty car batteries, 279 00:14:10,642 --> 00:14:12,519 and that's okay, 'cause you just avoid 'em. 280 00:14:13,854 --> 00:14:17,482 The most dangerous people are the half-full batteries… 281 00:14:18,525 --> 00:14:21,987 'cause they get your hopes up, you trust 'em, 282 00:14:22,779 --> 00:14:24,948 and then they let you down when it really matters. 283 00:14:26,533 --> 00:14:29,536 You end up stranded in the Brecon Beacons. 284 00:14:35,417 --> 00:14:37,878 How are you supposed to know what sort of person a person is? 285 00:14:40,005 --> 00:14:44,259 You ask yourself, "Would I go to the Brecon Beacons with you?" 286 00:14:48,096 --> 00:14:49,598 You should have your own podcast. 287 00:14:49,681 --> 00:14:51,808 Don't you start. I'm busy. 288 00:14:51,892 --> 00:14:52,935 You should. 289 00:15:00,192 --> 00:15:01,318 What's your skin care regime? 290 00:15:02,694 --> 00:15:04,696 What do you use to wash your face? 291 00:15:04,780 --> 00:15:08,325 I don't. I just let the shampoo run down over it. 292 00:15:22,965 --> 00:15:24,967 Don't exfoliate too much. 293 00:15:25,050 --> 00:15:28,053 I don't want to have to show ID when I pick up my free prescriptions. 294 00:15:32,140 --> 00:15:33,976 There just comes a point when it gets too much. 295 00:15:34,059 --> 00:15:35,894 You know, when the person's been suffering too long, 296 00:15:35,978 --> 00:15:37,437 and you have to do something. 297 00:15:39,147 --> 00:15:42,609 Yeah. No, I think this therapy's gonna be really good for me. 298 00:15:43,861 --> 00:15:46,321 Right. And for Scott too? 299 00:15:46,405 --> 00:15:47,823 - You what? - For-- 300 00:15:47,906 --> 00:15:51,159 - Oh, yeah. Yeah, for Scott too. - Yeah. 301 00:15:51,243 --> 00:15:53,120 So, anyway, thank you. Thank you for inviting me. 302 00:15:53,203 --> 00:15:54,872 Oh, yeah. That's all right. 303 00:15:54,955 --> 00:15:57,499 It's actually… There's something that I need to tell you. 304 00:15:58,458 --> 00:15:59,543 Hey! Nikki! 305 00:15:59,626 --> 00:16:00,627 Hello! 306 00:16:10,971 --> 00:16:12,431 Kerry, this is my sister Karen. 307 00:16:12,514 --> 00:16:13,932 - Hey. - Hello. 308 00:16:15,017 --> 00:16:16,018 Thanks for coming. 309 00:16:16,602 --> 00:16:19,104 No, no, it's fine. Really looking at it… 310 00:16:19,188 --> 00:16:20,355 Forward at it. 311 00:16:20,981 --> 00:16:22,232 Looking forward to it. 312 00:16:23,108 --> 00:16:25,194 I mean, I'm looking at it, and I'm forward at it… 313 00:16:25,277 --> 00:16:26,737 Forward to it! 314 00:16:28,739 --> 00:16:30,282 Truly. 315 00:16:35,579 --> 00:16:37,289 What the hell was all that about? 316 00:16:37,372 --> 00:16:38,790 I really fancy my colleague. 317 00:16:40,709 --> 00:16:41,877 Brilliant. 318 00:16:42,878 --> 00:16:46,131 You know, I just, I really thought it would pass, but it's been about a month. 319 00:16:46,715 --> 00:16:48,675 - Has anything happened? - What? No! 320 00:16:48,759 --> 00:16:50,344 No, of course it hasn't. 321 00:16:53,347 --> 00:16:54,765 Sorry, are you disappointed? 322 00:16:54,848 --> 00:16:56,517 - Well, I am a bit, yeah. - Karen! 323 00:16:56,600 --> 00:16:59,019 Well, it would've been fun. 324 00:16:59,102 --> 00:17:01,188 The only gossip I get these days is from Stevie, 325 00:17:01,271 --> 00:17:03,398 and it's mainly about which kids still can't read. 326 00:17:03,482 --> 00:17:05,150 I feel so guilty. 327 00:17:06,401 --> 00:17:08,904 It is fine to browse. 328 00:17:08,987 --> 00:17:10,614 You just can't sample. 329 00:17:11,823 --> 00:17:14,159 But I would wear him right out the store. 330 00:17:14,242 --> 00:17:16,203 Right, okay. That is absolutely not helping. 331 00:17:17,329 --> 00:17:20,290 I think he likes me too, so it feels a bit dangerous. 332 00:17:22,416 --> 00:17:24,252 God, I suddenly feel very married. 333 00:17:25,253 --> 00:17:27,548 I've been trying to give myself the ick over him. It's… 334 00:17:27,631 --> 00:17:29,216 It's really hard. 335 00:17:29,299 --> 00:17:32,678 Yeah. He is very un-icky. 336 00:17:38,100 --> 00:17:40,060 Can we just have one more go? Please? 337 00:17:40,143 --> 00:17:43,397 There is a process to follow, and we have done all we can for today. 338 00:17:43,480 --> 00:17:46,692 But none of these forms actually solve the problem though. 339 00:17:46,775 --> 00:17:48,068 - Do they? - Yes, yes. 340 00:17:48,151 --> 00:17:49,611 We all hate the bureaucracy. 341 00:17:49,695 --> 00:17:51,446 But I've worked in places that don't have it, 342 00:17:51,530 --> 00:17:53,532 and, trust me, you miss it when it's not there. 343 00:17:54,491 --> 00:17:57,077 Plus, I am five minutes away from needing to use the toilet in this house, 344 00:17:57,160 --> 00:17:59,162 and that is a nightmare scenario, so… 345 00:17:59,788 --> 00:18:00,789 Thank you. 346 00:18:06,962 --> 00:18:09,590 Chrissy, hang on a sec. Wait! Wait there. Hang on. 347 00:18:09,673 --> 00:18:12,342 Look. These cases are like quicksand, all right? 348 00:18:12,426 --> 00:18:15,095 You spread yourself across them evenly and lightly. 349 00:18:15,179 --> 00:18:17,598 If you dig down too deep, you will sink. 350 00:18:19,308 --> 00:18:20,809 - Can we at least do the bins? - What? 351 00:18:20,893 --> 00:18:23,896 Let's take away the stuff that we know she doesn't want. What about that? 352 00:18:23,979 --> 00:18:26,440 - All right, fine. - Come on. 353 00:18:26,523 --> 00:18:27,816 All right. 354 00:18:27,900 --> 00:18:29,735 - Where you going? - I'm getting the outdoor forms. 355 00:18:29,818 --> 00:18:30,944 Oh, my God. 356 00:18:31,653 --> 00:18:35,073 All right, everyone. Let's give a big hand for Kerry Howell. 357 00:18:37,242 --> 00:18:38,619 Thanks for coming, everyone. 358 00:18:39,161 --> 00:18:40,495 He's a friend of mine. 359 00:18:41,288 --> 00:18:46,835 So, we are gonna start things off with a… a love song. 360 00:18:47,794 --> 00:18:49,046 And it's called, 361 00:18:50,130 --> 00:18:51,798 "Girl from the Office." 362 00:18:53,884 --> 00:18:55,052 That's you. 363 00:19:01,850 --> 00:19:04,353 When the world feels cold 364 00:19:05,270 --> 00:19:07,564 I find my way 365 00:19:08,357 --> 00:19:13,987 In the softest whispers that you say 366 00:19:14,988 --> 00:19:18,492 Like the dawn 367 00:19:18,575 --> 00:19:20,911 That breaks the night 368 00:19:21,703 --> 00:19:27,751 You are my heart's most perfect light 369 00:19:37,177 --> 00:19:38,178 Yo 370 00:19:38,262 --> 00:19:40,180 I met her at her desk 371 00:19:40,264 --> 00:19:42,808 She was looking real fine! 372 00:19:42,891 --> 00:19:45,769 I said, "Wagwan, girl? We vibed with mice that time" 373 00:19:45,853 --> 00:19:47,646 Squeak, squeak! She bosses things up 374 00:19:47,729 --> 00:19:50,399 She manage Sales like a hammer But I play it cool 375 00:19:50,482 --> 00:19:53,277 No pressure, no drama She had that vibe 376 00:19:53,360 --> 00:19:55,028 You know, that queen-type glow 377 00:19:55,112 --> 00:19:56,655 Nails on point, she got swagger… 378 00:19:56,738 --> 00:19:58,574 He's actually more a friend of my sister's. 379 00:19:58,657 --> 00:20:00,909 Head held high Never laying low 380 00:20:00,993 --> 00:20:02,202 Boss chick energy 381 00:20:02,286 --> 00:20:04,538 That's how she flow She bosses things up… 382 00:20:05,747 --> 00:20:06,748 Harriet. 383 00:20:07,875 --> 00:20:09,918 Hiya. Good news. 384 00:20:10,002 --> 00:20:12,045 We're just gonna do your bins for you. 385 00:20:12,129 --> 00:20:13,672 - Whose bins? - Your bins. 386 00:20:13,755 --> 00:20:15,591 You can't take anything out of the house. 387 00:20:15,674 --> 00:20:17,759 - You're not allowed. - No, this is on the driveway, 388 00:20:17,843 --> 00:20:18,969 not in the house. 389 00:20:19,052 --> 00:20:20,429 - Scuse me. - Where you going? 390 00:20:21,597 --> 00:20:22,681 - Where's… - Just… 391 00:20:22,764 --> 00:20:23,765 Harriet? 392 00:20:26,560 --> 00:20:27,561 What's she… 393 00:20:33,358 --> 00:20:35,527 Bloody hell. What's she playing at here? 394 00:20:40,616 --> 00:20:41,742 Harriet. Come on! 395 00:20:41,825 --> 00:20:43,827 Harriet, love. Look, we're going backwards here. 396 00:20:43,911 --> 00:20:45,662 Please, look! I know, I get it. 397 00:20:45,746 --> 00:20:47,080 I know you don't like us coming, 398 00:20:47,164 --> 00:20:49,416 but if you don't work with us, then they're just gonna come here, 399 00:20:49,499 --> 00:20:52,628 they're gonna take stuff, and probably you, out of here. 400 00:20:53,295 --> 00:20:55,881 But if we can show that you're cooperating, 401 00:20:55,964 --> 00:20:57,174 then I can hold them off. 402 00:20:57,257 --> 00:20:59,259 Can you think of anything in here, anything at all, 403 00:20:59,343 --> 00:21:00,719 that you wouldn't mind letting go? 404 00:21:02,596 --> 00:21:04,515 Harriet, it can't just be a pen. 405 00:21:04,598 --> 00:21:06,141 Come on. Something meaningful. 406 00:21:06,225 --> 00:21:10,020 I signed my Colin out of hospital for the last time with this pen. 407 00:21:12,314 --> 00:21:14,441 Two weeks before the end. 408 00:21:15,734 --> 00:21:17,569 He just went so quickly. 409 00:21:18,445 --> 00:21:19,780 Went right through him. 410 00:21:19,863 --> 00:21:22,950 They weren't happy, but I wasn't having him die in there 411 00:21:23,033 --> 00:21:25,661 when he could be here with all his things about him. 412 00:21:28,080 --> 00:21:30,874 I see. These are all his things then. 413 00:21:30,958 --> 00:21:33,335 Okay, all right. Right. 414 00:21:34,419 --> 00:21:36,129 How long ago did he pass away? 415 00:21:36,213 --> 00:21:38,006 - Eight years. - Eight years. 416 00:21:40,759 --> 00:21:43,011 And just to be clear, he's not… he's not still-- 417 00:21:43,095 --> 00:21:44,638 Golders Green Crematorium. 418 00:21:45,264 --> 00:21:46,265 God bless him. 419 00:21:46,348 --> 00:21:48,851 - We were married 40 years. - Forty years? Wow. 420 00:21:48,934 --> 00:21:50,978 There's a memory of him in everything. 421 00:21:52,980 --> 00:21:54,606 Keep the pen. Keep it. 422 00:21:55,232 --> 00:21:57,901 But if you can think of things that aren't important, that I can take away, 423 00:21:57,985 --> 00:22:00,612 then I can help you keep hold of the things that are. 424 00:22:02,990 --> 00:22:04,825 No. Take it. 425 00:22:06,660 --> 00:22:08,996 I've been holding onto things too tightly. 426 00:22:09,079 --> 00:22:12,332 - Like it's him. But it's not him. - No. 427 00:22:12,416 --> 00:22:13,625 It's just a pen. 428 00:22:16,587 --> 00:22:20,632 No one ever sees past all of this. No one ever sees me. 429 00:22:23,218 --> 00:22:24,595 But you did. 430 00:22:26,555 --> 00:22:27,681 Thank you. 431 00:22:27,764 --> 00:22:30,893 Nah, it's… Thank you. 432 00:22:40,235 --> 00:22:43,530 Hey, don't take it to heart, all right? The victories are gonna be small, 433 00:22:43,614 --> 00:22:45,407 so you're just gonna have to learn to enjoy them. 434 00:22:45,490 --> 00:22:48,118 I know. Yeah. I will. 435 00:22:49,244 --> 00:22:51,121 Brilliant! Thought I lost that. 436 00:23:01,381 --> 00:23:02,883 Fluorescent lights But you shine brighter 437 00:23:02,966 --> 00:23:04,343 Office chair throne Ain't nothing tighter 438 00:23:04,426 --> 00:23:06,303 Spin once slow Pull me into orbit 439 00:23:06,386 --> 00:23:08,180 World on mute Don't need to force it 440 00:23:09,890 --> 00:23:10,891 How's the ick? 441 00:23:10,974 --> 00:23:12,392 Yeah, we're good. 442 00:23:12,476 --> 00:23:15,812 And I've recorded it. You know, in case I forget. 443 00:23:15,896 --> 00:23:17,439 Stuck in my brain… 444 00:23:23,195 --> 00:23:25,739 Hello? Scott? 445 00:23:30,577 --> 00:23:31,578 What you doing? 446 00:23:34,414 --> 00:23:36,708 Why are you throwing away all your projects? 447 00:23:36,792 --> 00:23:38,126 My life is a simulacrum. 448 00:23:38,210 --> 00:23:39,878 Sorry, what does that mean? 449 00:23:39,962 --> 00:23:44,550 A representation of something that has no original. 450 00:23:45,676 --> 00:23:51,974 All this is a Scott I constructed out of thin air because… 451 00:23:53,976 --> 00:23:55,060 I was scared. 452 00:23:56,186 --> 00:23:58,897 Scared there wasn't a Scott underneath it that I would like. 453 00:24:03,777 --> 00:24:06,071 But I've turned and faced myself. 454 00:24:07,948 --> 00:24:10,534 And I am now simply "Scott." 455 00:24:12,494 --> 00:24:15,163 Isn't that the name of the body-care range that you launched? 456 00:24:19,918 --> 00:24:21,336 More simulacra. 457 00:24:24,923 --> 00:24:27,467 I am now fully myself. 458 00:24:29,636 --> 00:24:33,891 And my first words as myself are simply this: 459 00:24:35,475 --> 00:24:38,604 "My love, I hope you like me." 460 00:24:46,153 --> 00:24:47,946 I see you have broken him. 461 00:24:49,573 --> 00:24:52,659 Yes. This is good. Easier now. 462 00:25:09,676 --> 00:25:10,761 Hello! 463 00:25:11,303 --> 00:25:12,471 Hiya. 464 00:25:13,180 --> 00:25:14,681 How was your placement? 465 00:25:19,019 --> 00:25:20,646 I think I might have been broken by the system. 466 00:25:20,729 --> 00:25:22,064 - What, already? - Yeah. 467 00:25:22,147 --> 00:25:24,525 It's only been half a day. You're not even qualified yet. 468 00:25:24,608 --> 00:25:28,320 I'm not sure I'm cut out for it, Nik. I'm no Penny, let's put it that way. 469 00:25:28,403 --> 00:25:29,446 Well, no. 470 00:25:29,947 --> 00:25:32,282 Not yet. But you will be. 471 00:25:32,366 --> 00:25:34,743 - Do you reckon? - Yeah. 472 00:25:34,826 --> 00:25:37,204 I didn't fall in love with just anyone, you know. 473 00:25:39,748 --> 00:25:42,209 - How are you? How was your night? - Amazing, perfect. 474 00:25:42,292 --> 00:25:45,087 - It was exactly what I needed. - Yeah? Good, was she? 475 00:25:45,170 --> 00:25:47,548 No! Dreadful. Terrible! 476 00:25:47,631 --> 00:25:50,259 Literally, the worst thing I've ever seen in my whole entire life.