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You hired her to do
their hair for the party?

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00:00:02,667 --> 00:00:04,166
When they got their hair done by her,

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00:00:04,233 --> 00:00:06,633
initially, they were complaining
of their head hurting.

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00:00:06,700 --> 00:00:09,834
But when I took the ponytail
completely down, they had these sores.

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00:00:09,900 --> 00:00:14,200
What did your mother do when
you told her that your head hurt you?

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00:00:15,166 --> 00:00:17,500
-What did she do?
-They got the memory like Dory.

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00:00:17,600 --> 00:00:20,000
Like, they can't even remember
what they ate for breakfast yesterday.

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00:00:20,066 --> 00:00:23,633
-[announcer] This is Judy Justice.
-[theme music]

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00:00:39,700 --> 00:00:43,834
[announcer] Quay Walden is suing
hairdresser Franshon Fisher

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00:00:44,200 --> 00:00:47,166
for injuries to her
16-year-old twin daughters

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-after Franshon styled their hair.
-[Kevin] Court come to order. All rise.

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00:00:54,567 --> 00:00:55,500
[Judy]
Have a seat, please.

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Judge, case 3138, Walden versus Fisher.

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-Thank you.
-Welcome.

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Ms. Walden, this is your case.
These are your twin daughters.

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They were celebrating a sweet 16,

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-and they were having a party.
-Yes, ma'am.

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[Judy] They wanted a very
special look for the party.

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They were gonna wear their hair in a…
some sort of a ponytail.

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You bought each of them an extension,

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so that they could enhance
whatever hairstyle they were gonna have.

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And you hired Ms. Fisher in order to do
their hair for the party. So far, correct?

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-Yes, ma'am.
-Yes.

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[Judy] And the girls went,
they went by themselves.

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And your lawsuit says
that they did have their party

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and that their hair looked just fine
for the party. Hair looked great, right?

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Took pictures, everything
was perfect for the party.

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-Yes, ma'am.
-[Judy] And then after the party,

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day later or two days later,
they were having problems.

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The hair didn't stay
as it was supposed to be.

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It was supposed to stay for longer
than a couple of days.

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And then when you
finally took the curls out,

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you noticed that they
had sores in their hair

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from where pins had been
stabbing them for days.

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-You want to be compensated for that?
-Yes, ma'am.

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00:02:03,467 --> 00:02:06,233
-[Judy] That's what the case is about?
-Yeah.

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00:02:06,567 --> 00:02:09,266
-Did I leave anything out?
-You kind of mixed it up a little bit,

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-but it's fine, I'll take what…
-[Judy] No, tell me how I mixed it up.

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So first, I would like to say, if I knew
what lied beneath the craftsmanship,

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I would've never even reached out

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-about the craftsmanship.
-[Judy] Who cares?

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00:02:17,867 --> 00:02:21,266
That has absolutely nothing to do with
laying out what your lawsuit is about.

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You hired her.
And if hindsight were 20/20,

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00:02:25,066 --> 00:02:27,734
my parents would've been taller,
maybe I would've been taller.

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-[courtroom laughs]
-But that's what happens.

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00:02:32,300 --> 00:02:34,266
Stand up next to your mother, please.

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00:02:35,667 --> 00:02:38,066
Has the defendant ever
done their hair before?

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-No, she did not do their hair before.
-[Judy] Uh, just a second.

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00:02:40,300 --> 00:02:42,066
-How did you find her?
-[Quay] On the internet.

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00:02:42,133 --> 00:02:44,000
I had a couple of options
to vacillate between…

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00:02:44,100 --> 00:02:46,800
-[Judy] Just a second. On the internet?
-…so I chose that. Mhm.

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And what did you pay her
to do the girl's hair?

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$400, $200 each for an updo ponytail.

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And to be quite frank,
it's a… I'm very familiar with it.

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I've done it on their hair
a couple of times before.

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I know how it should be done.
I paid her to do the service.

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When they came home, like I said,
the hair was nice for the party.

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Two days later, all I went to do
was titivate the curls.

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When I took the pin out just to redo
the curls, the whole ponytail fell apart.

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I was actually in the middle
of recording a TikTok

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just to show, you know,
how to redo the curls and…

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-I don't care about that.
-[Quay] …I had it on video.

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I don't care. Do you understand?
I only care about one thing…

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00:03:22,266 --> 00:03:24,333
-Mhm.
-[Judy] …in your complaint,

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and that is you say that the girls
suffered permanent damage to their scalp

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as a result of the way
she attached these pieces of hair.

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00:03:34,867 --> 00:03:37,533
-That's your complaint?
-Yeah.

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-So, when was the sweet 16?
-So, the sweet 16 was May 13th.

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00:03:41,433 --> 00:03:44,533
-[Judy] Okay. May 13th, 2023.
-Yeah. '23. Yes.

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May 16th is when I went
to basically redo the curls.

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-May 19th, I took it out.
-[Judy] Okay… [shushing]

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00:03:51,567 --> 00:03:54,467
And just, I would like to mention,
when they got their hair done by her,

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initially, they were complaining
of their head hurting.

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They went and they advised her,

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because like I said,
they have these plenty of time before.

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They told her their head,
it wasn't feeling right.

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She took a tail comb and stuck it in the
middle of their head and went like this,

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and said "'Cause y'all
not used to updo ponytails."

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-Could we move on, please?
-[Quay] Absolutely.

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[Judy]
May 19th is what you were at?

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Yeah. I took their hair down on May 19th,
is when I took it out completely.

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-You took it out completely…
-[Quay] Yes…

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-…six days… [shushing]
-[Quay] When I…

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Six days later,
you took it out completely.

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Now, between the 13th and the 19th,
six days, the girls were away,

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-or were they with you?
-They were with me.

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[Judy] Twenty-four hours a day
when they weren't in school?

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00:04:31,433 --> 00:04:33,066
Yes, 24 hours a day. We're pretty…

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[Judy] I assume if something
was sticking them in the head,

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that your daughters,
who were 16 years old,

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would've said, "Mom, something's
sticking me and hurting me"

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00:04:42,467 --> 00:04:46,600
-on the 14th, the 15th, the 16th…
-[Quay] Mhm.

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00:04:46,667 --> 00:04:48,934
-[Judy] …the 17th, the 18th.
-[Quay] Mhm.

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Look at me. How many times
did you complain to your mother,

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from the 14th to the 19th, that your head
hurt you? Look at me. How many times?

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No answer is gonna be a good answer.
I… just giving you a forewarn.

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00:05:04,233 --> 00:05:07,200
How many times?
If it was zero, just tell me zero.

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00:05:07,300 --> 00:05:08,300
-And if you…
-[Judy] Shut.

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00:05:08,367 --> 00:05:09,333
-No, I'm looking this way.
-[Judy pounds bench]

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-[Niyell mutters indistinctly]
-Just answer my question. How many times,

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00:05:14,533 --> 00:05:19,000
between the 14th of May
and the 19th of May,

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did either of you complain to your
mother that your head hurt you?

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00:05:24,100 --> 00:05:27,200
-Don't speak.
-[chuckles]

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00:05:27,467 --> 00:05:28,934
How many… are you girls…

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Because they can't even remember
what they had for dinner yesterday.

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00:05:31,367 --> 00:05:32,266
-Yeah, I don't… I'm not sure…
-[Judy] Okay.

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00:05:32,333 --> 00:05:33,633
-I'm gonna dismiss your case, period.
-I apologize.

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00:05:33,700 --> 00:05:36,300
[Judy] Do you understand?
You wanna answer my question.

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00:05:36,367 --> 00:05:38,400
-[Niyell] A few…
-How many times did you complain

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00:05:38,767 --> 00:05:42,667
to your mother that your head
hurt you between the 14th of May

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00:05:42,734 --> 00:05:44,333
-and the 19th of May?
-A few.

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-Maybe three.
-[Judy] What?

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00:05:45,834 --> 00:05:47,200
-A few. At least three times.
-[Judy] A few.

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Now, when you complained to your mother
and you told her that your head hurt you,

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what did she do on the 14th,
15th, 16th, 17th, or 18th?

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00:05:56,400 --> 00:05:59,367
-What did she do? Put the phone down.
-Oh.

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00:05:59,467 --> 00:06:03,400
What… look at me.
What did your mother do?

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00:06:03,467 --> 00:06:06,734
I don't… I don't remember.
Sorry, I don't remember.

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00:06:06,834 --> 00:06:08,266
-[Judy] You don't remember? So, sit down.
-I don't remember. Yeah, we don't…

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00:06:08,367 --> 00:06:10,433
-Okay. Sit down.
-[Judy] No, not her.

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00:06:10,533 --> 00:06:12,033
-She's standing.
-[someone chuckles]

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00:06:13,200 --> 00:06:16,567
When you complained
to your mother a few times,

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00:06:16,633 --> 00:06:23,233
I assume, where the ponytail was put,
when you told her that your head hurt you,

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00:06:23,300 --> 00:06:28,567
what did she do? And if she did nothing,
just say she did nothing. Listen to me.

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00:06:29,133 --> 00:06:32,400
Your case is gonna be dismissed.
Do you understand? Probably anyway.

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00:06:32,834 --> 00:06:36,934
But if you interfere with my
examination of a witness by coaching,

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00:06:37,533 --> 00:06:40,367
I'm gonna throw you out now.
I don't need it. Do you understand?

128
00:06:40,433 --> 00:06:41,367
-Yes, ma'am.
-[Judy] Okay.

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00:06:41,834 --> 00:06:42,834
[theme music]

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00:06:43,900 --> 00:06:45,600
I took them for their skin.
I asked the doctor,

131
00:06:45,700 --> 00:06:47,700
"Can you please look at the spot
that they have in their hair

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00:06:47,767 --> 00:06:49,700
because they have sores
from a ponytail they had?"

133
00:06:50,133 --> 00:06:53,233
-She said whatever she needs to say…
-[Judy] The… pay attention to me.

134
00:06:53,900 --> 00:06:55,567
-Don't look confused.
-I'm a little confused.

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00:06:55,667 --> 00:06:58,233
-[stammers] Don't look confused.
-[courtroom laughs]

136
00:07:00,533 --> 00:07:01,900
[theme music]

137
00:07:06,600 --> 00:07:10,400
[announcer] Quay Walden claims
hairdresser Franshon Fisher

138
00:07:10,633 --> 00:07:14,633
injured her 16-year-old twin daughters
after she styled their hair.

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00:07:15,233 --> 00:07:19,300
Franshon is countersuing Quay
for defaming her online.

140
00:07:19,400 --> 00:07:21,900
So I'm gonna ask you again.
when you told her that…

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00:07:21,967 --> 00:07:27,433
your mother, that your head hurt you,
what did your mother do?

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00:07:27,500 --> 00:07:29,433
And if she did nothing,
say she did nothing.

143
00:07:29,834 --> 00:07:32,600
She was contacting Ms. Fran
to see if she can alternate it

144
00:07:32,667 --> 00:07:34,300
or fix the ponytail,
but we were being ignored.

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00:07:34,400 --> 00:07:39,633
[Judy] No. What did your mother do
when you told her that your head hurt you?

146
00:07:39,700 --> 00:07:40,967
She contacted Ms. Fran.

147
00:07:41,066 --> 00:07:45,133
[Judy] She… well, what does… she was
an hour away. Your mother is your mother.

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00:07:45,200 --> 00:07:49,567
My child says to me,
"My head hurts where this thing is."

149
00:07:49,633 --> 00:07:51,934
I say, "Well, just a minute.
I'm familiar with how to do that.

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00:07:52,000 --> 00:07:55,967
I can take it out and take a look at it
and see where it's hurting you."

151
00:07:56,066 --> 00:07:59,166
Did your mother do that?
The answer is yes or no.

152
00:07:59,300 --> 00:08:00,967
-No.
-[Judy] Good. Sit.

153
00:08:01,867 --> 00:08:03,900
-[Quay] Can I say something, please?
-You can say whatever you want.

154
00:08:04,233 --> 00:08:05,400
[Quay]
I just wanted to say this.

155
00:08:05,500 --> 00:08:08,667
Initially, of course, I spent all this
money. I don't have it to be wasted.

156
00:08:08,734 --> 00:08:11,300
So when they were saying
that the ponytails, I did loosen…

157
00:08:11,467 --> 00:08:14,033
again, I took the pins out and stuff
and I just wrapped it around that way.

158
00:08:14,133 --> 00:08:16,367
But when I took the ponytail
completely down,

159
00:08:16,467 --> 00:08:18,900
-they had these sores all in the middle.
-[Judy] Just a second.

160
00:08:19,000 --> 00:08:21,467
Your daughter just told
me that she told you,

161
00:08:21,567 --> 00:08:26,033
that she told you that her head hurt.
Now, I don't know if that's true or not.

162
00:08:26,200 --> 00:08:29,033
But if I had a daughter who said,

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00:08:29,133 --> 00:08:32,800
"My head hurts and I have some
sort of contraption in my head"…

164
00:08:32,867 --> 00:08:34,967
-Mhm.
-…especially since the party's over,

165
00:08:35,033 --> 00:08:39,367
I would say, since you told me before
you're totally familiar with this process…

166
00:08:39,467 --> 00:08:40,300
-Yes.
-[Judy] …I would say,

167
00:08:40,367 --> 00:08:43,633
"Well, just a second. Let me take it out."
As you ultimately did.

168
00:08:43,700 --> 00:08:44,700
-[Quay] Yes.
-Let me take it out.

169
00:08:44,767 --> 00:08:45,900
You don't need the curls anymore.
Let me take it out.

170
00:08:46,000 --> 00:08:46,834
And that's my fault,

171
00:08:46,900 --> 00:08:48,333
-because I'm trying to save money.
-[Judy] That's your fault.

172
00:08:48,400 --> 00:08:49,900
-I'm trying to save money and I have…
-[Judy] Well, then you saved money.

173
00:08:50,000 --> 00:08:51,867
-So what do you bring me a lawsuit for?
-No. Can I please?

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00:08:51,934 --> 00:08:54,867
Then you were derelict
in your responsibility as a mother.

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00:08:54,934 --> 00:08:58,200
Well, as far as the ponytail,
when they were saying that, you know,

176
00:08:58,367 --> 00:09:02,266
when it was… I was thinking, personally,
that when I take it completely down…

177
00:09:02,367 --> 00:09:04,633
I didn't think… I didn't know
the severity that lied beneath.

178
00:09:04,734 --> 00:09:06,633
Had I known the severity…
because this never happened before…

179
00:09:06,734 --> 00:09:08,967
Well, how could she know the severity?
She didn't live with you…

180
00:09:09,066 --> 00:09:09,934
-[Quay] Well, no.
-[Judy] …or her.

181
00:09:10,000 --> 00:09:11,633
[Quay] You know,
I didn't think it was that drastic.

182
00:09:11,734 --> 00:09:13,300
But when I took it down completely,

183
00:09:13,400 --> 00:09:15,934
I have the videos,
sores all in the middle of their head.

184
00:09:16,000 --> 00:09:19,066
And that's because when she did the
hairstyle, what she did was she put the…

185
00:09:19,467 --> 00:09:22,266
so this hairstyle usually take maybe
two hours. She finished in 40 minutes.

186
00:09:23,033 --> 00:09:27,633
And she… what she did was, instead of
gluing every weft onto the hair ponytail,

187
00:09:27,967 --> 00:09:30,266
to save time, and as they said,
her children were running around,

188
00:09:30,333 --> 00:09:32,266
she was trying to get out of there,
she put the ponytail…

189
00:09:32,333 --> 00:09:33,433
[Judy]
Just a second. You weren't there.

190
00:09:33,533 --> 00:09:34,867
-[Quay] Well, they called me.
-[Judy] Just a second.

191
00:09:34,934 --> 00:09:36,266
-They told you?
-[Quay] They called me.

192
00:09:36,367 --> 00:09:40,533
[Judy] They called you. Just a second.
And the girls arrived late.

193
00:09:40,800 --> 00:09:42,767
-She charged a late… put your hand down.
-[Quay] That's not true, ma'am.

194
00:09:42,867 --> 00:09:45,066
-[Judy] The girl…
-That's not true.

195
00:09:45,133 --> 00:09:47,900
-[Judy] Did you charge a late fee?
-Yes, I did. And I do have proof.

196
00:09:47,967 --> 00:09:50,734
-[Judy] And did they pay the late fee?
-Yes. And I do have proof…

197
00:09:50,800 --> 00:09:51,767
-Oh, okay. I'm sorry.
-…stating that she said…

198
00:09:51,867 --> 00:09:53,800
-[Judy] What?
-…they will arrive at 6:03.

199
00:09:53,900 --> 00:09:55,934
-I have it in…
-And the appointment was for what time?

200
00:09:56,000 --> 00:09:59,400
[Franshon] It was at… I have the
appointment right here. It was at 5:30.

201
00:09:59,667 --> 00:10:01,200
-And I have this. Yes.
-She's 100% correct.

202
00:10:01,266 --> 00:10:02,100
[Judy]
Just a second.

203
00:10:02,467 --> 00:10:04,800
-Don't… she's speaking.
-I apologize.

204
00:10:04,900 --> 00:10:07,100
-I mean, yeah, she's correct.
-[Judy] Now… okay. So…

205
00:10:07,166 --> 00:10:09,867
-Can I finish what I was saying?
-No. Now she's correct.

206
00:10:09,934 --> 00:10:11,433
-Your daughters arrived late.
-[Quay] No, about the timing.

207
00:10:11,533 --> 00:10:13,600
-About the timing.
-Your daughter's arrived late

208
00:10:14,066 --> 00:10:15,767
-and you paid a late fee.
-Okay. Okay.

209
00:10:15,867 --> 00:10:17,133
-[Judy] That's a yes?
-Yes, ma'am.

210
00:10:17,233 --> 00:10:18,767
-[Judy] Okay.
-I'm sorry. This was last year.

211
00:10:18,867 --> 00:10:22,133
I'm sorry that I wasn't… I didn't remember
that, but okay. They arrived late.

212
00:10:22,233 --> 00:10:24,800
But you have to remember.
You already told me that the girls,

213
00:10:24,900 --> 00:10:28,200
sometimes they remember,
and sometimes they don't remember.

214
00:10:28,767 --> 00:10:30,300
Isn't that what you said?
Well, they don't remember.

215
00:10:30,400 --> 00:10:31,533
They don't remember
what they had yesterday.

216
00:10:31,600 --> 00:10:33,200
No, I said… 'cause they got
the memory like Dory.

217
00:10:33,266 --> 00:10:35,967
Like, they can't even remember
what they ate for breakfast yesterday.

218
00:10:36,066 --> 00:10:38,934
So I was just saying, so the way she
did the hair, she didn't glue the weft on.

219
00:10:39,033 --> 00:10:42,066
She even said that she didn't do it
the way it was supposed to be done

220
00:10:42,133 --> 00:10:44,800
because she wanted to save me
money on the quality bundles.

221
00:10:45,000 --> 00:10:47,433
What should have been
the glued weft around the ponytail,

222
00:10:47,533 --> 00:10:50,033
what she did was put
the rubber band extremely tight

223
00:10:50,200 --> 00:10:53,400
and used the hairpins to hold the hair
together instead of gluing the weft.

224
00:10:53,467 --> 00:10:56,633
When I took out the ponytail, I promise
you, the sores were so… I have video.

225
00:10:56,734 --> 00:10:57,767
[Judy]
Just a second.

226
00:10:57,834 --> 00:10:59,934
I want to see the letter
from the doctor where you took them.

227
00:11:00,100 --> 00:11:02,533
-[Quay] Okay. So what I have as far as…
-No, no, don't tell me what you have.

228
00:11:02,734 --> 00:11:04,667
-I said I wanna see the letter…
-So…

229
00:11:04,767 --> 00:11:07,300
-[Judy] …from the doctor. Did you…
-Can I please?

230
00:11:07,367 --> 00:11:09,333
-[Quay] In May, I took them to see the…
-Ms. Walden, Ms. Walden…

231
00:11:09,400 --> 00:11:11,834
-[Quay] So this is what I have.
-…Ms. Walden, pay attention.

232
00:11:12,033 --> 00:11:15,133
-Yes. I'm very nervous and I have anxiety.
-[Judy] I don't care. I don't care.

233
00:11:15,200 --> 00:11:16,600
-[courtroom laughs]
-I don't care.

234
00:11:16,667 --> 00:11:17,700
-[Quay] Okay.
-If you were very nervous,

235
00:11:17,800 --> 00:11:18,834
you shouldn't come on television.

236
00:11:18,900 --> 00:11:20,033
-Absolutely.
-[Judy] Okay.

237
00:11:20,667 --> 00:11:23,700
Did you take your daughters
to a dermatologist?

238
00:11:23,800 --> 00:11:26,333
-Okay. So I took them to the… Yes,
-That's… that's either a yes…

239
00:11:26,433 --> 00:11:27,433
-[Quay] But it wasn't for the bald spot.
-…Or a no.

240
00:11:27,500 --> 00:11:31,166
I took them to the dermatologist and they
told me when I got here to tell you this.

241
00:11:31,266 --> 00:11:32,433
-I took them to the…
-No, no, no.

242
00:11:32,500 --> 00:11:36,367
You can't tell me what the
dermatologist told you, Ms. Walden.

243
00:11:36,467 --> 00:11:39,667
-No, I'm talking about here.
-[Judy] Did you take, after May 19th,

244
00:11:39,734 --> 00:11:41,834
-when you took down the ponytail…
-[Quay] Mhm.

245
00:11:41,934 --> 00:11:44,500
did you take the girls
immediately to the doctor?

246
00:11:44,600 --> 00:11:47,800
-No.
-[Judy] So the answer is no.

247
00:11:47,867 --> 00:11:51,633
-On what date did you, for the sore… Ah!
-[Quay] So they went to the…

248
00:11:52,867 --> 00:11:53,934
-I don't…
-[Judy] Pay attention.

249
00:11:54,200 --> 00:12:00,734
On what date after May 19th
did you take the girls to a doctor

250
00:12:00,900 --> 00:12:05,934
who is going to either testify
or submit something in writing?

251
00:12:06,033 --> 00:12:13,066
Because you say in your complaint
in which you are requesting $5,500,

252
00:12:13,300 --> 00:12:19,667
that as a result of their negligence,
they now have noticeable bald spots.

253
00:12:19,734 --> 00:12:22,867
"I took them to a dermatologist

254
00:12:22,934 --> 00:12:27,066
and it was confirmed that their hair
would never grow back in those spots."

255
00:12:27,166 --> 00:12:29,333
-Mhm.
-[Judy] I want to see,

256
00:12:29,400 --> 00:12:31,734
since you don't have
the dermatologist there,

257
00:12:31,800 --> 00:12:36,867
I want the dermatologist's report,
that he saw the girls on what date,

258
00:12:37,100 --> 00:12:40,433
what he found, and that this
hair is not gonna grow back.

259
00:12:40,667 --> 00:12:42,066
-[Quay] Okay.
-Do you have that, yes…?

260
00:12:42,133 --> 00:12:43,734
I have a letter from the
dermatologist that they gave me…

261
00:12:43,800 --> 00:12:45,734
-[Judy] Fine. No. Don't…
-Here you go.

262
00:12:45,800 --> 00:12:47,166
[Judy]
Just a second. May I see that?

263
00:12:52,867 --> 00:12:55,000
This is March of 2024. I don't take that.

264
00:12:55,066 --> 00:12:56,433
And that…
your producers asked me to go now.

265
00:12:56,533 --> 00:12:57,667
-[Judy] Oh, I don't…
-I traveled to get that.

266
00:12:57,734 --> 00:12:58,934
-[Judy] Return this. That's March.
-Okay.

267
00:12:59,033 --> 00:13:00,900
-That's a… I'm speaking.
-[Quay] If you read it…

268
00:13:01,266 --> 00:13:03,500
I'm not reading it.
It was prepared for litigation.

269
00:13:03,600 --> 00:13:07,400
So what you're telling me, honestly,
with this terrible condition,

270
00:13:07,467 --> 00:13:10,633
which you want her to pay $5,500 for you,

271
00:13:10,734 --> 00:13:13,834
as the mother, never took
your daughters to a… Ah!

272
00:13:14,367 --> 00:13:15,500
-Never took your daughters…
-That's not true.

273
00:13:15,600 --> 00:13:18,400
I took them to the dermatologist.
They went for a skin treatment.

274
00:13:18,467 --> 00:13:20,400
-They went to get a chemical peel…
-On what date?

275
00:13:20,467 --> 00:13:21,667
[Quay]
This was the ending of May,

276
00:13:21,767 --> 00:13:24,266
beginning of June. I don't…
I'm sorry, I don't have the exact date.

277
00:13:24,333 --> 00:13:26,000
I took them for their skin.
I asked the doctor,

278
00:13:26,100 --> 00:13:28,000
"Can you please look
at the spot that they have in their hair

279
00:13:28,100 --> 00:13:30,166
because they have sores
from a ponytail they had."

280
00:13:30,400 --> 00:13:33,400
-She said whatever she [indistinct]…
-The… pay attention to me.

281
00:13:34,266 --> 00:13:36,400
-Don't look confused.
-I'm a little confused.

282
00:13:36,467 --> 00:13:38,600
-[stammers] Don't look confused.
-[theme music]

283
00:13:40,166 --> 00:13:43,834
Whitney, would you read back
to her the part where I started,

284
00:13:43,934 --> 00:13:46,834
"If my daughters
complained to me for one day."

285
00:13:46,934 --> 00:13:48,767
-Yeah. But the thing is though…
-[Judy] Don't… don't speak.

286
00:13:48,834 --> 00:13:50,066
-But the thing…
-Just a second.

287
00:13:50,133 --> 00:13:55,100
You're asking me, I'm answering you.
And then don't speak again. Zero.

288
00:13:59,800 --> 00:14:01,333
[theme music]

289
00:14:05,400 --> 00:14:09,900
[announcer] Quay Walden has accused
hairdresser Franshon Fisher

290
00:14:10,000 --> 00:14:13,567
of injuring her twin daughters
after she styled their hair.

291
00:14:14,233 --> 00:14:17,367
Franshon claims Quay defamed her online.

292
00:14:17,433 --> 00:14:20,066
Now, if you took the girls
to the doctors in May…

293
00:14:20,166 --> 00:14:22,033
-Yeah.
-[Judy] and what you're trying to say

294
00:14:22,100 --> 00:14:25,700
is you took them
for a facial skin condition.

295
00:14:25,800 --> 00:14:27,300
-Mhm.
-[Judy] And while you were there,

296
00:14:27,367 --> 00:14:31,166
you said, in passing,
"Would you please look at their scalps?"

297
00:14:31,367 --> 00:14:38,333
Then you should have, when you came today,
brought the report from that dermatologist

298
00:14:38,400 --> 00:14:44,200
as to what that dermatologist
found in May of 2023.

299
00:14:44,266 --> 00:14:46,333
What if they didn't make
any report of it or anything

300
00:14:46,400 --> 00:14:48,767
because I was asking her to take a look at
it as… 'cause I was concerned about it?

301
00:14:49,233 --> 00:14:51,066
Your case is dismissed. You have no case.

302
00:14:51,166 --> 00:14:52,233
[Quay]
So what if… I can show you the pictures…

303
00:14:52,333 --> 00:14:53,467
Your case is dismissed. You have no case.

304
00:14:53,533 --> 00:14:54,700
-I have defamation of character.
-[Judy] We're done.

305
00:14:54,800 --> 00:14:56,367
Just a second. Now, I'm gonna… excuse me.

306
00:14:56,433 --> 00:14:58,033
She's absolutely right.
She has a defamation.

307
00:14:58,100 --> 00:14:59,500
-[Quay] I put a…
-I'm speaking.

308
00:14:59,567 --> 00:15:01,433
-You're done.
-Judge, can I please speak, please?

309
00:15:01,500 --> 00:15:02,600
-[Judy] You're done.
-Because you didn't even let me…

310
00:15:02,700 --> 00:15:06,433
I'm trying, I'm trying, I'm trying,
she has a permanent bald spot in her head.

311
00:15:06,533 --> 00:15:08,100
-[Judy] Pay careful…
-The picture is literally right here.

312
00:15:08,200 --> 00:15:10,567
-It's permanent.
-Pay careful attention to me.

313
00:15:10,633 --> 00:15:13,066
It's not a coincidence they both
had sores in both of their heads.

314
00:15:13,133 --> 00:15:15,367
-It was a technique that she did.
-[Judy] Okay. Ms. Walden…

315
00:15:15,433 --> 00:15:16,767
-It's not coincidence.
-[Judy] Ms. Walden,

316
00:15:16,867 --> 00:15:19,734
what I'm gonna do is I'm gonna
say to you what I really…

317
00:15:19,900 --> 00:15:21,767
-[Quay] Okay. Mhm.
-…said subtly.

318
00:15:21,900 --> 00:15:24,967
[Judy]
If my daughter went to a hairdresser,

319
00:15:25,233 --> 00:15:29,734
who put in some sort of an extension,
and said to me, her mother,

320
00:15:29,800 --> 00:15:33,100
the day after the event
and all the pictures were taken,

321
00:15:33,166 --> 00:15:38,033
"Mommy, my head hurts," the first
thing that I would do as a mother

322
00:15:38,400 --> 00:15:42,233
was take out whatever it was
that they were complaining about

323
00:15:42,300 --> 00:15:47,033
and look at their scalps and say,
"Gee-whiz, this looks nasty."

324
00:15:47,100 --> 00:15:55,066
Instead, you left it in for six days after
your daughter told you that her head hurt.

325
00:15:55,600 --> 00:15:58,667
You left it in. Not her, you did.

326
00:15:59,300 --> 00:16:01,333
-[Quay] But Judge Judy…
-[Judy] No, no, not a but.

327
00:16:01,400 --> 00:16:03,867
-Your case is dismissed. You're done.
-[Quay] Okay.

328
00:16:03,967 --> 00:16:05,266
-You're done.
-Alright.

329
00:16:05,333 --> 00:16:06,834
[Judy]
Now, I'm going to the counterclaim,

330
00:16:06,934 --> 00:16:10,533
and the counterclaim
is that you defamed her…

331
00:16:10,633 --> 00:16:12,367
-[whispers] Absolutely not.
-[Judy] …in her business.

332
00:16:12,467 --> 00:16:14,867
-Okay. Ms. Fisher.
-Yes, Your Honor.

333
00:16:14,967 --> 00:16:21,367
[Judy] I'd like to see your proof of what
you claim Ms. Walden did to defame you…

334
00:16:21,467 --> 00:16:22,467
-[Franshon] Yes.
-…in your business.

335
00:16:22,533 --> 00:16:25,333
-I have several posts.
-[Judy] May I see them, please?

336
00:16:25,433 --> 00:16:27,367
-Sure. It's about two or three…
-You did a poor job.

337
00:16:28,166 --> 00:16:29,333
-[Franshon] She also…
-Just a second.

338
00:16:29,433 --> 00:16:30,767
-[Quay] Oh, I'm sorry.
-You want me to just throw you out?

339
00:16:30,834 --> 00:16:32,133
-[Quay] Uh-uh.
-And then it's easy.

340
00:16:32,200 --> 00:16:34,367
-Then I do your case easily.
-No worries. I'm good.

341
00:16:34,467 --> 00:16:36,600
[Judy]
Alright. Very good. Okay.

342
00:16:36,667 --> 00:16:38,433
-Before I look at these…
-Mhm.

343
00:16:38,500 --> 00:16:42,266
[Judy] …do you advertise
your service on the internet?

344
00:16:42,333 --> 00:16:43,967
-Yes, I do, Your Honor.
-[Judy] Okay.

345
00:16:44,033 --> 00:16:48,166
And you understand that if you advertise
your service on the internet,

346
00:16:48,266 --> 00:16:53,000
people are going to rate your service,
they're going to be able to comment on it.

347
00:16:53,100 --> 00:16:54,266
-Correct.
-[Judy] You do understand that?

348
00:16:54,333 --> 00:16:56,500
-[Franshon] Yes.
-And some comments will be good

349
00:16:56,600 --> 00:16:58,367
and some comments will be bad.

350
00:16:58,467 --> 00:16:59,834
-You understand that?
-[Franshon] Yes, I am.

351
00:16:59,934 --> 00:17:03,066
And you also understand
that if the comment is negative

352
00:17:03,166 --> 00:17:09,100
because someone is dissatisfied with your
service, which is a subjective evaluation,

353
00:17:09,734 --> 00:17:12,867
that they're gonna say,
"I was dissatisfied with the service."

354
00:17:12,934 --> 00:17:14,400
-You do understand that?
-Yes, I do.

355
00:17:14,500 --> 00:17:15,867
-[Judy] Okay. Now, with that…
-How…

356
00:17:15,934 --> 00:17:18,066
-Judge Judy, can I please ask something?
-[Judy] I don't wanna hear you.

357
00:17:18,533 --> 00:17:19,700
[Quay]
Can you please tell me this, please?

358
00:17:19,767 --> 00:17:21,000
-I just wanna know that…
-[Judy] I just told you why.

359
00:17:21,066 --> 00:17:22,066
[Quay]
What is the coincidence

360
00:17:22,166 --> 00:17:25,567
as far as them both having sores
in their head after she did it?

361
00:17:25,667 --> 00:17:27,700
-[Judy] Would you read back…
-That's not a coincidence. It's not.

362
00:17:27,767 --> 00:17:31,667
Whitney, would you read back
to her the part where I started,

363
00:17:31,734 --> 00:17:34,734
"If my daughters
complained to me for one day."

364
00:17:34,800 --> 00:17:36,567
-Yeah. But the thing is though…
-[Judy] Don't… don't speak.

365
00:17:36,667 --> 00:17:37,900
-But the thing…
-Just a second.

366
00:17:37,967 --> 00:17:43,033
You're asking me, I'm answering you.
And then don't speak again. Zero.

367
00:17:43,600 --> 00:17:47,533
She's gonna read back
to you why, starting with,

368
00:17:48,066 --> 00:17:52,100
"If my daughters complained to me."
Can you start that, Whitney?

369
00:17:52,200 --> 00:17:55,934
"If my daughter went to a hairdresser,
who put in some sort of an extension,

370
00:17:56,033 --> 00:18:00,767
and said to me, her mother, the day after
the event, 'Mommy, my head hurts,'

371
00:18:00,834 --> 00:18:04,633
the first thing that I would do
as a mother was take out whatever it was

372
00:18:04,700 --> 00:18:08,967
that they were complaining about
and take a look at their… I'm speaking.

373
00:18:09,066 --> 00:18:11,834
-And you're not speaking anymore."
-[courtroom laughs]

374
00:18:11,934 --> 00:18:12,934
-"And…"
-[Quay] But I did…

375
00:18:13,000 --> 00:18:17,300
"…look at their scalps and say,
'Gee-whiz, this looks nasty.'

376
00:18:17,400 --> 00:18:20,467
-Instead you left it in for six days…"
-[Quay] But I took the hair pins off.

377
00:18:20,567 --> 00:18:22,567
"…after your daughter told you
that her head hurt. You left it in."

378
00:18:23,000 --> 00:18:23,967
-[Judy] Okay.
-Can we dismiss this without prejudice?

379
00:18:24,066 --> 00:18:25,066
[Judy]
I don't wanna hear any more from you.

380
00:18:25,133 --> 00:18:26,133
'Cause I can take her
elsewhere, and I will.

381
00:18:26,200 --> 00:18:27,567
I don't wanna hear any more from you.

382
00:18:27,767 --> 00:18:28,967
-[Quay] So, can we…
-Put her out.

383
00:18:29,033 --> 00:18:31,133
-Great. Can we dismiss without prejudice?
-[Kevin] Okay. This way, this way.

384
00:18:31,233 --> 00:18:33,333
-[Judy] Put her out. Absolutely not.
-This way, this way.

385
00:18:33,667 --> 00:18:35,133
-Out with the girls.
-[Quay] But they… they're charging…

386
00:18:35,233 --> 00:18:36,567
-overcharging to do two lulu…
-Out with the girls.

387
00:18:36,633 --> 00:18:37,800
-Excuse me, this way.
-[Quay] …it doesn't make sense.

388
00:18:37,867 --> 00:18:39,000
Out with the girls.

389
00:18:39,100 --> 00:18:41,433
-[Quay] Luxury prices to do poverty work.
-Out, out. I am… out.

390
00:18:41,500 --> 00:18:42,767
-Out.
-[Judy] Could you do it, please?

391
00:18:42,834 --> 00:18:44,400
So, because I didn't
take it out in three days,

392
00:18:44,467 --> 00:18:45,934
-I'm not a good mother?
-[Judy] Out.

393
00:18:46,000 --> 00:18:47,300
-She didn't do her service.
-[Judy] That's absolutely correct.

394
00:18:47,400 --> 00:18:48,767
You just take it out on the first day.
Let's go.

395
00:18:49,200 --> 00:18:50,600
-I can… I can carry my stuff.
-This way, this way, this way.

396
00:18:50,667 --> 00:18:51,900
I can carry my stuff.

397
00:18:52,767 --> 00:18:56,166
-This way. Go ahead. Just get that.
-I got it. Thank you.

398
00:19:00,233 --> 00:19:04,600
[Judy] Okay. So this is much easier
to do a counterclaim with the noise gone.

399
00:19:05,066 --> 00:19:06,333
[courtroom laughs]

400
00:19:07,266 --> 00:19:12,834
[mutters] director, founder…
[normal] I don't know what this is about.

401
00:19:12,900 --> 00:19:16,033
That is her profile
where she defamed me twice,

402
00:19:16,133 --> 00:19:18,500
-so that was the quote…
-No. She said, "Unprofessionalism."

403
00:19:18,567 --> 00:19:21,467
She said, "Sores. They have bald spots.
Sixteen-year-old girls.

404
00:19:21,533 --> 00:19:23,300
-Reluctant to make things right…"
-Yes.

405
00:19:23,367 --> 00:19:25,200
[Judy]
"…until she was blasted on social media."

406
00:19:25,266 --> 00:19:28,367
She also had other people,
friends, aunties, whoever,

407
00:19:28,433 --> 00:19:32,166
I have that as well, come into my DM,
defaming me and my business.

408
00:19:32,233 --> 00:19:34,700
Well, that's too bad.
That has nothing to do with her.

409
00:19:34,800 --> 00:19:36,867
Your counterclaim is dismissed.
We're finished with this case.

410
00:19:36,934 --> 00:19:38,867
-Done.
-[Kevin] This court is adjourned.

411
00:19:39,533 --> 00:19:44,166
-[theme music]
-Four days later, she texted me.

412
00:19:44,233 --> 00:19:48,967
However, I did reach out to her first
on Monday asking her, "Can I see photos?

413
00:19:49,033 --> 00:19:51,467
'Cause they were so happy.
I wanted to see what they look like."

414
00:19:51,667 --> 00:19:55,233
Until the next day, her saying
all of these irrational things.

415
00:19:55,333 --> 00:19:58,467
She will not be able to enter
my salon or be a client.

416
00:19:59,934 --> 00:20:05,200
I think the best evidence of any situation
is how it was handled in the moment.

417
00:20:05,266 --> 00:20:07,400
Not, as you said, in hindsight.

418
00:20:07,500 --> 00:20:11,300
So in the moment, I agreed with you
that if I went to you and said,

419
00:20:11,367 --> 00:20:14,533
"You know, something really doesn't
feel right. It feels really bad up there.

420
00:20:14,600 --> 00:20:16,700
Something's poking me,
something's uncomfortable."

421
00:20:16,800 --> 00:20:17,900
Take the whole thing out.

422
00:20:18,133 --> 00:20:21,033
And at that moment,
she would've discovered the larger sores

423
00:20:21,133 --> 00:20:23,300
as opposed to just removing
a few of the pins

424
00:20:23,367 --> 00:20:24,867
and maybe trying
to shift it around a little bit.

425
00:20:25,333 --> 00:20:27,700
-Maybe there were no sores. [laughs]
-[Sarah] Maybe there weren't at that time.

426
00:20:27,767 --> 00:20:28,734
-There's no way to…
-Right.

427
00:20:28,834 --> 00:20:32,200
There's no way to tell. So that
would be my best advice to people,

428
00:20:32,300 --> 00:20:34,867
is, you know, at the time
when you first discover something,

429
00:20:34,967 --> 00:20:36,233
act quickly, act promptly.

430
00:20:36,333 --> 00:20:38,033
-If you are in a car accident…
-Sure.

431
00:20:38,100 --> 00:20:40,533
[Judy] …and you feel as if you're
injured, and if you go home,

432
00:20:40,834 --> 00:20:43,166
and a month later you
decide to go to the doctor,

433
00:20:43,734 --> 00:20:47,333
and you say, "By the way, is there
anything you can give me for my neck?"

434
00:20:47,400 --> 00:20:48,367
-You know?
-Yeah.

435
00:20:48,467 --> 00:20:50,033
"Last month, I was in a car accident."

436
00:20:50,133 --> 00:20:51,467
-Yeah.
-[Judy] Yeah.

437
00:20:51,934 --> 00:20:54,200
It was ridiculous.
What did you think about the defamation?

438
00:20:54,300 --> 00:20:57,633
I think defamation is tricky
because I understand, as a business owner,

439
00:20:57,700 --> 00:21:01,266
someone leaving negative reviews
is always gonna rub you the wrong way.

440
00:21:01,333 --> 00:21:04,800
And someone leaving a negative review
when they were in fact a client of yours,

441
00:21:04,900 --> 00:21:06,600
they did in fact get this service,

442
00:21:06,700 --> 00:21:08,967
and these things did,
in fact, happen to them

443
00:21:09,066 --> 00:21:12,133
and they're attributing it to you
is not necessarily defamation.

444
00:21:12,233 --> 00:21:15,433
If they were never clients and they
made comments about your business,

445
00:21:15,533 --> 00:21:20,033
or, you know, if they made allegations
about you personally as an individual

446
00:21:20,100 --> 00:21:23,533
as opposed to the business or service
you provided, that could be defamation.

447
00:21:23,600 --> 00:21:26,266
But just because someone says
something bad about you on the internet…

448
00:21:26,367 --> 00:21:27,967
-On the internet.
-…does not automatically…

449
00:21:28,066 --> 00:21:30,433
[Judy] You exposed…
'cause you've exposed yourself to that…

450
00:21:30,500 --> 00:21:31,867
-[Sarah] Exactly.
-…by advertising on the internet.

451
00:21:31,934 --> 00:21:36,200
Sure. Sure. So I think people should
really read the cause of action defamation

452
00:21:36,266 --> 00:21:37,734
a little more closely
before they bring it.

453
00:21:39,433 --> 00:21:42,767
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454
00:21:47,800 --> 00:21:49,800
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