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{\an8}It's your claim that you were
dissatisfied with the artwork.
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Correct.
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And you came in
in the middle of the dispute?
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- Yes.
- Because she was screaming at him.
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Name calling and belittling people,
and calling him stupid.
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She even posted pictures
on social media.
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Oh, that I would like to see.
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This is Judy justice.
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- {\an8}Laurisa Quella-
- Ehlers is suing business owners
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{\an8}Ernie and Sonia Gallego
for a refund on custom T-shirts.
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Court come to order.
All rise.
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Have a seat, please.
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Case 214,
- Quella-
- Ehlers versus Gallegos
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- Thank you.
- You're welcome.
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Your last name is Ehlers?
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- Ehlers. Yes.
- Ehlers.
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You have a son?
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- I do.
- And he plays a sport?
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- He does.
- What kind of a sport does he play?
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- He is in asphalt racing.
- Is he on the team?
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We have our own team.
It's called Lionheart Racing.
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{\an8}And how many people
are on the team?
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{\an8}He is the sole driver, but we have
a pit crew of approximately eight.
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And he doesn't wear a uniform?
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- He... when he drives.
- He wears a race suit.
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- He wears a race suit.
- Yes, correct.
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So the T-shirts that you ordered
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from the defendant
were for the eight and crew?
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It was to sell.
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My son has a congenital heart defect,
and he was treated when he was
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very young at talk hospital,
so we sell shirts to donate the proceeds
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- to talk hospital.
- To whom?
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We sell shirts to fans,
to the pit crew, to family, friends.
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Well, pit crew is only eight people.
I assume you give them a shirt.
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- We do.
- Yeah, of course.
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So the other ones you sell,
if you could sell...
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How many years
have you been selling these shirts?
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- Two years.
- And last year,
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who made the T-shirts for you?
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- A place called Rush Order Tees.
- Would you look that up, please?
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Sure.
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It's an online...
T-shirt ordering.
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And when they came last year,
how many did you order?
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- We ordered 200 last year.
- How many did you sell?
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- We sold all of them.
- And how much were they?
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- A piece to make?
- They were $25 a piece.
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{\an8}- To make?
- To make 13, I believe.
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{\an8}So you were able to give
a lot of money that year
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{\an8}- to your favorite charity?
- Correct.
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Why didn't you go back
to Rush Order Tees
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- this year?
- Sonia, uh, the defendant...
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No, I'm asking you, were you satisfied
with your product?
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{\an8}I was, and I was actually in
the process of getting ready to place
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{\an8}a new order when I received
a call at my office asking if I would
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be interested in placing
an order with their company
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- that was a local company.
- And who did you get that call from?
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- Sonia.
- That's you?
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- Yes.
- How did you get the plaintiff's number?
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I was making calls to local businesses
listed as members
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{\an8}of the Placentia City Chamber of Commerce.
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{\an8}Her place of business, Impact Properties,
came up as a member,
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and I made a call, and she was
the one that answered the phone.
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And what did you say to her?
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I introduced myself, and I let her know
that we are a screen printing business
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here in Placentia,
and I was reaching out to local businesses
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to see if they would be interested
in ordering custom T-shirts, and if not,
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at least to let them know
that we offer those services
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- for future reference.
- How much did you
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quote her per T-shirt?
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So she ordered
a few different garments...
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- Just tell me what you quoted her.
- $14 per T-shirt.
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That's a dollar more than you
had paid last year.
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- Correct.
- Had you gotten a quote
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from Rush Order for this year?
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Not yet.
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Well, that would
cut into your profit by about $200.
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Except that I didn't have to pay shipping.
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Rush Order is a large online,
reputable business for screen printing
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bags, cups, shirts.
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- Okay.
- Things like that.
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- And you were happy with them last year?
- Yes.
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On what date
did you place an order
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with the defendant's company
for these T-shirts?
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- March 30.
- Do you have a written agreement?
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- I do.
- May I see it, please?
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{\an8}I would like to note that the $14 quote
was for 90 T-shirts, not 200.
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I just want to see what the contract says.
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Yes, $14 was for 90.
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That was for short sleeved.
Long sleeved, printed, was $16 plus tax.
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00:04:07,300 --> 00:04:11,934
There's a setup fee, redraw artwork,
extra extra large sizes.
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Well, this is not a signed agreement.
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However, the last sentence reads,
"By submitting your payment,
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you agree to these terms and conditions.
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You are verifying that all the information
on the invoice is correct."
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- You submitted payment?
- I do have proof of payment, yes.
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They don't dispute that
you actually pay them because
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- you had to pay them in advance.
- Correct.
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Okay, so this is a clear contract,
and it's your claim that you
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were dissatisfied with the artwork,
you had paid already.
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{\an8}You want a refund.
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{\an8}- You did not use their T-shirts,
- Correct.
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{\an8}and I believe you actually canceled,
or tried to reverse,
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the credit card that you had used.
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I tried to get a refund
through PayPal, correct.
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And, according to you,
that was denied because the defendant said
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that you had actually
picked up the T-shirts.
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- Correct.
- Okay.
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- And I have that...
- Do you... I'd like to see that.
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The incorrect logo was used.
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Okay, before I get into
the substantive part of it, whether or not
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you like the artwork or not,
who was contacted by PayPal?
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- Which one of you?
- That would be...
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- Okay.
- He has the PayPal claim.
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I took care of PayPal.
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{\an8}- You took the call from PayPal?
- Yes.
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{\an8}When you had communication with PayPal,
do you have any proof...
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written proof of your communication,
or did you just speak
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to PayPal verbally on the phone?
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Uh, both. We talked on the phone,
and we also...
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PayPal documents our conversations
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via email through the website.
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Did you tell PayPal that the plaintiff
had picked up the merchandise?
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- Yes.
- Well, that's not true.
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It is true.
She picked up the merchandise.
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No.
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I don't believe that, sir.
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I believe she was
dissatisfied with the merchandise.
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00:06:01,300 --> 00:06:03,867
But unless you can prove to me
that she picked up the merchandise,
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I don't believe that.
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Because she may be a tough cookie,
and she may have gotten crazed with you
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and said miserable things
about you in her review,
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{\an8}but she would not be here today
if she picked up the merchandise.
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{\an8}Her event was the next day.
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{\an8}The day she picked them up, uh,
was the day before her event.
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- Who gave it to her?
- We gave it to her.
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Not we. No, not we.
Who gave it to her?
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- I gave it to her?
- You're asking me a question, sir.
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You're asking me a question.
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- Her order... mm-hmm.
- Just a second.
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- You have a business?
- Yes.
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You're in a building.
Is there a reception area in the building?
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- Yes.
- Did you tell PayPal that
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they were picked up from the
reception area in the building?
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- I d-don't recall...
- I want you to think about it.
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I want you to think about it.
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Did you tell PayPal
that they were picked up
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in a reception area in your building?
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I don't recall if I said
the reception area or my office.
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I'm not sure the...
the term knowledge I used.
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Well, what was it?
Receptionary or your office?
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My office...
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- That's a question.
- My reception area is in my office.
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I don't recall exactly what I told PayPal,
but she did pick them up that day,
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- and that's what I told PayPal.
- No, I don't believe you.
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Okay.
That's what we're here for.
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That's what we're here for, because
sizing her up, she's a tough cookie.
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And she, as I said, might
have been dissatisfied with the logo,
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which I don't necessarily have to even
go into now, what the screen was like,
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what... the colors were off,
or whatever it was.
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I don't have to go into that,
because if I believe
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that she did not pick up the merchandise,
and you told PayPal that she did
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pick up the merchandise,
she gets her refund back.
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So I'm going to come back to you.
You didn't like the way they looked?
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- Correct.
- I don't care why.
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Did you have other shirts made?
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I did. I have one
of them here today.
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Do you have an invoice
for the other shirts?
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00:07:59,033 --> 00:08:01,467
- Who did you have them made by?
- Rush Order Tees.
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00:08:01,533 --> 00:08:05,066
That's easy. When did you have
them made by Rush Order Tees?
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00:08:05,133 --> 00:08:10,033
- I had them made in May.
- Well, that's about 30 days later.
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- And did you sell them?
- Yes, we did.
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00:08:12,767 --> 00:08:17,367
Okay, pull up an order from your phone
for Rush Order Tees, please.
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While you're looking at it, just tell me
how much did you pay for them,
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from Rush Order Tees,
and how many did you order?
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Um, it was just slightly over $2,000?
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I believe we ordered 110 T-shirts.
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- Okay. And you got them sometime in May.
- Correct.
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I'm sorry, that was April 26th,
was the exact date.
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May I see it, please?
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There's my order.
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Oh, at $18.28?
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{\an8}Yeah, okay.
That make sense.
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00:08:55,066 --> 00:08:57,266
{\an8}Okay, so Mr. And Mrs. Gallego,
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{\an8}she ordered the T-shirts within
a couple of weeks
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00:09:00,133 --> 00:09:03,367
and got them from another company,
which suggests to me that if
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00:09:03,433 --> 00:09:06,166
she picked up your T-shirts,
she would not have done that.
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00:09:06,233 --> 00:09:08,667
- Do you understand? Do you understand?
- I don't agree with that.
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00:09:08,734 --> 00:09:10,633
No I don't, because if she ordered 200...
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You may not...
you may not like it, but
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00:09:12,967 --> 00:09:17,567
ladies may be to you abrasive,
because that's what you say in here,
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00:09:17,633 --> 00:09:21,800
she may be abrasive, but she would not ask
for a refund through PayPal if she...
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00:09:21,867 --> 00:09:23,900
- The previous year she ordered 200.
- If she had...
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00:09:23,967 --> 00:09:27,934
If she had picked up the merchandise,
she would not have done that.
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00:09:28,000 --> 00:09:30,066
The previous year,
she ordered 200.
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00:09:30,133 --> 00:09:35,166
And this year she ordered 100 from me,
100 from them, which, same is consistent.
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00:09:35,233 --> 00:09:38,100
- Two hundred shirts.
- I can answer to that if you'd like.
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00:09:38,166 --> 00:09:42,000
- She picked them up.
- No, she didn't. No, she didn't.
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00:09:42,066 --> 00:09:44,934
{\an8}We ordered a smaller quantity
this year because many of our friends
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00:09:45,000 --> 00:09:46,767
{\an8}had already purchased
them the previous year.
200
00:09:46,834 --> 00:09:49,166
Whatever. I don't believe
that you picked them up.
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00:09:49,233 --> 00:09:53,066
I believe that you got angry because
they weren't exactly what you wanted.
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00:09:53,133 --> 00:09:54,133
You looked at them.
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00:09:54,200 --> 00:09:57,200
But there's no question that
it was an easy answer for him to give
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00:09:57,266 --> 00:10:00,700
when PayPal called and said, "She
picked them up from the reception area."
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00:10:00,767 --> 00:10:01,767
Okay? And I don't
believe that.
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00:10:01,834 --> 00:10:04,300
So you have to get your
refund back because you were
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00:10:04,367 --> 00:10:06,367
dissatisfied and because you lied.
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00:10:09,066 --> 00:10:12,900
There was an incident
between the plaintiff
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00:10:12,967 --> 00:10:17,266
and your husband, and you came in.
Did you say something to her?
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00:10:17,333 --> 00:10:18,934
- Yeah, I did.
- Don't.
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00:10:19,000 --> 00:10:21,533
- I can't... I don't want to talk to her?
- No.
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00:10:31,834 --> 00:10:35,166
- {\an8}Laurisa Quella-
- Ehlers claims business owners
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00:10:35,233 --> 00:10:39,667
{\an8}Ernie and Sonia Gallego owe
for a refund on custom T-shirts.
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00:10:39,734 --> 00:10:42,667
Ernie and Sonia are counter suing
for defamation.
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00:10:42,734 --> 00:10:44,100
- No, that doesn't justify...
- What?
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00:10:44,166 --> 00:10:48,033
We did do all the work. The printing
is the very last part of the order.
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00:10:48,100 --> 00:10:50,233
We did the graphic work.
We printed samples.
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00:10:50,300 --> 00:10:52,433
We went above and beyond
to try to make her happy,
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00:10:52,500 --> 00:10:54,467
and she was completely unreasonable.
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00:10:54,533 --> 00:10:57,667
- There was...
- Listen, I said to you she may be
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00:10:57,734 --> 00:11:01,333
a completely unreasonable customer.
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00:11:01,400 --> 00:11:03,233
- Right.
- That's possible.
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00:11:03,300 --> 00:11:06,867
Fortunately, I don't have to go
into that, because the reason
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00:11:07,200 --> 00:11:11,033
your husband gave PayPal
for not giving her a refund
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00:11:11,100 --> 00:11:14,934
was because she took the merchandise.
And I don't believe that.
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00:11:15,000 --> 00:11:20,333
I believe she may have been, in your eyes,
a totally unreasonable customer.
227
00:11:20,400 --> 00:11:25,000
And if your husband had said to PayPal,
"We were ready, willing, and able.
228
00:11:25,066 --> 00:11:29,900
We fulfilled our contract to the letter,
and we could just not satisfy this lady.
229
00:11:29,967 --> 00:11:32,100
The merchandise is here,
ready to be picked up.
230
00:11:32,166 --> 00:11:34,033
It was always ready to be picked up."
231
00:11:34,100 --> 00:11:38,633
He didn't. He told them she got it,
and that was not true.
232
00:11:38,700 --> 00:11:43,633
And that, Ms. Gallego,
is why she gets her refund back.
233
00:11:43,700 --> 00:11:47,266
Her event was a day before,
we were on a crucial deadline.
234
00:11:47,333 --> 00:11:52,300
We have our employees
working overtime getting her job done.
235
00:11:52,367 --> 00:11:57,834
{\an8}We have receipts of all the items
that were printed that were ordered.
236
00:11:57,900 --> 00:12:02,633
{\an8}She came in the day before her event,
picked up what we had completed.
237
00:12:02,700 --> 00:12:05,600
We had completed approximately 72 shirts.
238
00:12:05,667 --> 00:12:09,300
She took one box out of two that day,
she was going to come back for the rest.
239
00:12:09,367 --> 00:12:11,900
She left with what she had for her event.
240
00:12:11,967 --> 00:12:14,734
She even posted pictures
on social media of our shirts.
241
00:12:14,800 --> 00:12:16,533
Oh, that I would like to see.
242
00:12:16,600 --> 00:12:19,700
- Did you pick up any boxes from him?
- I picked up no boxes.
243
00:12:19,767 --> 00:12:22,467
{\an8}And the event that he's referring to,
my son has a race
244
00:12:22,533 --> 00:12:24,500
{\an8}on the second Saturday
of every month.
245
00:12:24,567 --> 00:12:28,033
I had asked for those shirts to be ready
by his April race,
246
00:12:28,100 --> 00:12:31,767
but because they were not, I didn't
have shirts for him until the March race.
247
00:12:31,834 --> 00:12:35,500
Every shirt that you see in my
social media or my son's social media
248
00:12:35,567 --> 00:12:38,033
is the shirts that we purchased
from Rush Order Tees.
249
00:12:38,100 --> 00:12:41,166
- I'd like to see.
- This is our sample picture.
250
00:12:41,233 --> 00:12:42,867
- No, I want to see what...
- Oh, here.
251
00:12:42,934 --> 00:12:44,700
Is that one of the shirts
that you prepared for her?
252
00:12:44,767 --> 00:12:47,467
This is on her
social media account.
253
00:12:47,533 --> 00:12:50,800
And then this is also just
the graphic work that we did
254
00:12:50,867 --> 00:12:52,300
on her social media pages.
255
00:12:52,367 --> 00:12:54,700
- Which social media account?
- I'll find out.
256
00:12:59,934 --> 00:13:03,200
We know that's our shirts
because I did the graphic design work,
257
00:13:03,266 --> 00:13:05,734
all the logos she gave me were,
like, different colors.
258
00:13:05,800 --> 00:13:08,433
They were full color.
They had black backgrounds.
259
00:13:08,500 --> 00:13:12,667
I revised, redrew everything
and convert them all to white.
260
00:13:12,734 --> 00:13:14,633
- One second.
- I did the graphic work,
261
00:13:14,700 --> 00:13:17,367
and they're all in PNG form,
so all you have to do is change them...
262
00:13:17,433 --> 00:13:19,266
If she did the graphic work,
then why would she pay us
263
00:13:19,333 --> 00:13:20,500
to do the graphic work?
264
00:13:20,567 --> 00:13:24,834
And I have an email print out
of the graphic she submitted to us.
265
00:13:24,900 --> 00:13:27,000
- It is not print ready.
- Oh, I don't care about that.
266
00:13:27,066 --> 00:13:28,633
I'm not getting into those weeds.
267
00:13:28,700 --> 00:13:30,400
- I have copies of all of the JPEGs.
- Because...because
268
00:13:30,467 --> 00:13:32,200
according to you...
I'm gonna go back,
269
00:13:32,266 --> 00:13:35,033
- he said that there were two boxes ready?
- There were two boxes ready.
270
00:13:35,100 --> 00:13:37,934
There's two boxes ready.
But that wasn't all the shirts.
271
00:13:40,133 --> 00:13:43,867
The two boxes were not all the shirts.
How many shirts are in a box?
272
00:13:43,934 --> 00:13:45,000
Seventy-two.
273
00:13:45,066 --> 00:13:49,300
So what you're telling me
is that she picked up 72 shirts?
274
00:13:49,367 --> 00:13:52,033
- Yes.
- Okay, go back and tell me.
275
00:13:52,100 --> 00:13:57,333
Just refresh my recollection as to what
he said about the two boxes of shirts.
276
00:13:57,400 --> 00:13:59,633
"We had two boxes of shirts ready."
277
00:13:59,700 --> 00:14:02,734
I didn't pick up a thing.
They wouldn't even let me take the sample.
278
00:14:05,166 --> 00:14:09,700
"She took one box out of two that day.
She was going to come back for the rest."
279
00:14:09,767 --> 00:14:12,100
Were there only two boxes,
or were there more than two boxes?
280
00:14:12,166 --> 00:14:13,166
Two boxes.
281
00:14:13,233 --> 00:14:16,800
Did you tell PayPal that she did not
take half of the merchandise?
282
00:14:16,867 --> 00:14:21,166
I told PayPal that we filled 72 pieces
when I talked to him on the phone.
283
00:14:21,233 --> 00:14:25,367
That's not what PayPal said to her.
Sir, that's not what PayPal said.
284
00:14:25,433 --> 00:14:27,066
I'm not sure what PayPal said to her.
285
00:14:27,133 --> 00:14:30,567
PayPal said that
the merchandise was delivered to you,
286
00:14:30,633 --> 00:14:32,200
- Exactly what...
- and you did not return,
287
00:14:32,266 --> 00:14:34,967
and it was not returned.
But that's not true.
288
00:14:35,033 --> 00:14:37,500
Exactly what I'm testifying here
is what I told PayPal.
289
00:14:37,567 --> 00:14:40,100
Well, then why wouldn't PayPal
say to her, "Look,
290
00:14:40,166 --> 00:14:42,100
we don't know what the dispute
is all about,
291
00:14:42,166 --> 00:14:45,300
color and everything else, but you're
entitled to half your deposit back
292
00:14:45,367 --> 00:14:47,600
if you told her you only
delivered half the merchandise."
293
00:14:47,667 --> 00:14:50,700
The thing is 100% of the shirts...
294
00:14:50,767 --> 00:14:53,667
there's... there's three locations,
the front, back, and a sleeve.
295
00:14:53,734 --> 00:14:57,200
We have... everything is 100%.
The sleeves are done.
296
00:14:57,266 --> 00:15:02,500
The 72 were printed 100%,
we he just had 29 shirts remaining...
297
00:15:02,567 --> 00:15:04,967
- Uh, 28 shirts remaining...
- Yeah, I don't believe you,
298
00:15:05,033 --> 00:15:06,934
Mr. Gallego, she gets her deposit back.
299
00:15:07,000 --> 00:15:08,500
{\an8}Now we're going
to get to your counter claim.
300
00:15:08,567 --> 00:15:14,266
{\an8}Counterclaim is for $5,000 for defamation.
So I'd like to see how she defamed you.
301
00:15:14,333 --> 00:15:17,967
Um, so Laurisa posted
a negative review on Yelp,
302
00:15:18,033 --> 00:15:20,000
- which she's allowed to.
- She's allowed to do.
303
00:15:20,066 --> 00:15:23,967
However, she's not allowed to say that my
husband lunged at her and was aggressive.
304
00:15:24,033 --> 00:15:25,133
That's a...
305
00:15:25,200 --> 00:15:28,734
I'd like to see it,
and then I'll ask her about it.
306
00:15:28,800 --> 00:15:31,200
And I've also included
other reviews from other businesses
307
00:15:31,266 --> 00:15:34,266
that she's dealt with,
where it has the same Mo.
308
00:15:34,333 --> 00:15:36,533
I spoke to another business owner...
309
00:15:40,066 --> 00:15:44,433
Did Miss Gallego call you
on your cell phone the day afterwards
310
00:15:44,500 --> 00:15:46,734
to apologize for her husband's behavior?
311
00:15:46,800 --> 00:15:49,133
- She called me that afternoon.
- On your cell phone?
312
00:15:49,200 --> 00:15:54,667
- I believe it was on my cell phone, yes.
- And this happened on April 26, 2022?
313
00:15:54,734 --> 00:15:57,166
It happened on April 8th.
314
00:15:57,233 --> 00:15:59,500
Okay, so that would be in your phone log?
315
00:15:59,567 --> 00:16:03,066
- Should be, if I still have it.
- While she's looking, Ms. Gallego
316
00:16:03,133 --> 00:16:06,867
after this incident,
when she came in and had this acrimonious
317
00:16:06,934 --> 00:16:10,600
discussion with your husband, which is
evidenced in this review,
318
00:16:10,667 --> 00:16:12,767
did you call Ms. Ehlers?
319
00:16:12,834 --> 00:16:14,200
- I did...
- Did you call her?
320
00:16:14,266 --> 00:16:15,266
- I did call her.
- Okay.
321
00:16:15,333 --> 00:16:17,033
- Yes, I did.
- Because that she can prove,
322
00:16:17,100 --> 00:16:18,433
- that you called her.
- Yes.
323
00:16:18,500 --> 00:16:22,700
Now, after this screaming
match that she had with your husband,
324
00:16:22,767 --> 00:16:25,100
where she left your premises...
325
00:16:25,166 --> 00:16:26,700
- It wasn't...
- She said...
326
00:16:26,767 --> 00:16:30,367
She said that you came down
for whatever reason.
327
00:16:30,433 --> 00:16:32,734
I'm just asking you
things that can be proven.
328
00:16:32,800 --> 00:16:34,367
- Right.
- What can be proven is,
329
00:16:34,433 --> 00:16:39,333
after she stormed out that day,
you called her the next day.
330
00:16:39,400 --> 00:16:43,033
I want to know what you're
claiming you said to her the next day.
331
00:16:43,100 --> 00:16:47,000
I gave her a call
to smooth the situation over.
332
00:16:47,066 --> 00:16:51,367
Just tell me what you
said to her the next day.
333
00:16:51,433 --> 00:16:57,033
"Hello, it's me from $5 School Tees.
It's Sonia."
334
00:16:57,100 --> 00:16:59,834
- Okay.
- What did you say to her? Be careful.
335
00:16:59,900 --> 00:17:03,333
I don't remember word for word,
but what I do remember saying
336
00:17:03,400 --> 00:17:07,700
{\an8}is that, "I apologize
for how everything played out..."
337
00:17:07,767 --> 00:17:08,767
{\an8}Okay. Okay.
338
00:17:08,834 --> 00:17:13,667
{\an8}Because there was an incident between
the plaintiff and your husband.
339
00:17:13,734 --> 00:17:14,967
Yes.
340
00:17:15,033 --> 00:17:16,433
And you came in...
341
00:17:18,767 --> 00:17:20,200
Did you say something to her?
342
00:17:20,266 --> 00:17:22,100
- Yeah, I did.
- Don't.
343
00:17:22,166 --> 00:17:23,500
I can't...
I don't want to talk to her?
344
00:17:23,567 --> 00:17:24,567
No.
345
00:17:27,633 --> 00:17:29,934
I think you got
into a screaming match with her,
346
00:17:30,000 --> 00:17:31,800
and I think that your wife
intervened that day,
347
00:17:31,867 --> 00:17:35,100
which is why she called her
the next day to try to smooth things over.
348
00:17:36,367 --> 00:17:38,533
- This is not a...
- That's not actually happened, though.
349
00:17:38,600 --> 00:17:40,367
This is not a tea dance.
350
00:17:51,967 --> 00:17:55,467
- {\an8}Laurisa Quella-
- Ehlers is accusing business owners
351
00:17:55,533 --> 00:17:59,700
{\an8}Ernie and Sonia Gallego
of ruining her custom T-shirt order.
352
00:17:59,767 --> 00:18:04,266
Ernie and Sonia say Laurisa left
a negative review and defamed them.
353
00:18:04,333 --> 00:18:07,767
Okay. You came in
in the middle of the dispute
354
00:18:07,834 --> 00:18:08,834
Yes.
355
00:18:08,900 --> 00:18:11,967
And in the middle of the dispute
to try to calm things down.
356
00:18:12,033 --> 00:18:14,367
- Yes.
- Because she was screaming at him.
357
00:18:14,433 --> 00:18:16,367
- Yes.
- And he was screaming at her.
358
00:18:16,433 --> 00:18:18,433
- No.
- What was he saying to her?
359
00:18:18,500 --> 00:18:21,400
She was screaming at him,
and what was he doing?
360
00:18:21,467 --> 00:18:25,533
Now, just remember,
you called her the next day
361
00:18:25,600 --> 00:18:27,934
- I did.
- to apologize to her.
362
00:18:28,000 --> 00:18:32,266
Not to her. I called to apologize
for the entire situation from beginning.
363
00:18:32,333 --> 00:18:35,867
But if what you're telling me
is that the only one who was
364
00:18:35,934 --> 00:18:39,600
behaving badly was the plaintiff.
That's what you're telling me.
365
00:18:39,667 --> 00:18:42,100
The only one that was
behaving badly was the plaintiff.
366
00:18:42,166 --> 00:18:43,433
She was out of line.
367
00:18:43,500 --> 00:18:44,800
- She... okay.
- T-There's no question.
368
00:18:44,867 --> 00:18:48,567
There's no question. Actually,
she acknowledges in this review...
369
00:18:48,633 --> 00:18:50,133
But that's not the worst part of it.
370
00:18:50,200 --> 00:18:53,200
She acknowledges in this review
371
00:18:53,266 --> 00:18:56,800
- that she was out of line in screaming.
- Yes.
372
00:18:56,867 --> 00:18:59,333
- And that's what you came into?
- Yes.
373
00:18:59,400 --> 00:19:02,834
So the only thing that you're
disputing is that your husband
374
00:19:02,900 --> 00:19:06,367
was likewise screaming at her,
answered her back.
375
00:19:06,433 --> 00:19:09,500
He was not screaming. He was, um...
376
00:19:09,567 --> 00:19:14,100
patient, and he was attempting
to work it out with her.
377
00:19:14,166 --> 00:19:17,567
{\an8}The only thing I remember
him saying and I can recall
378
00:19:17,633 --> 00:19:19,700
{\an8}is him saying, "I'm trying to help you.
379
00:19:19,767 --> 00:19:23,233
{\an8}I don't understand
why you're acting this way."
380
00:19:23,300 --> 00:19:26,700
And I do recall him telling her
that she was a bad person,
381
00:19:26,767 --> 00:19:28,266
- because she was.
- Okay. Okay.
382
00:19:28,333 --> 00:19:31,233
Yeah. I mean, a person
can only take so much.
383
00:19:31,300 --> 00:19:32,567
- She was...
- Just a sec. I'm...
384
00:19:32,633 --> 00:19:35,834
telling you, she says this...
385
00:19:35,900 --> 00:19:38,100
- Yes.
- in her review.
386
00:19:38,166 --> 00:19:42,200
Okay, now you want me to look
at other reviews that she wrote
387
00:19:42,266 --> 00:19:45,934
- for a carpet carpet company in 2021?
- Yes, and I spoke to the owner.
388
00:19:48,400 --> 00:19:53,166
Okay, first she complained about
a carpet company and the horrible service.
389
00:19:53,233 --> 00:19:56,133
They laughed at her and disrespected her.
390
00:19:56,200 --> 00:20:01,800
Okay, and then that was in 2021.
That was a year before.
391
00:20:01,867 --> 00:20:06,633
Then she posted a review,
according to the timeline, in 2015.
392
00:20:06,700 --> 00:20:08,433
So six years before.
393
00:20:08,500 --> 00:20:10,834
- It shows a pattern.
- No. A pattern?
394
00:20:10,900 --> 00:20:12,333
- A pattern? Of three complaints?
- Yeah, a...
395
00:20:12,400 --> 00:20:15,667
Three complaints from somebody
who lives a life in six years?
396
00:20:15,734 --> 00:20:18,066
I have a copy of all
of the five star reviews I've given.
397
00:20:19,100 --> 00:20:21,667
Okay, and this one says that
the owner wasn't interested
398
00:20:21,734 --> 00:20:25,700
in hearing her complaints,
it was over the phone and hung up.
399
00:20:25,767 --> 00:20:28,700
That's 2015. Okay.
400
00:20:28,767 --> 00:20:33,533
She takes her reviews seriously.
Now you want to show me other reviews?
401
00:20:33,600 --> 00:20:35,867
These are all of the five star reviews
that I've done as well.
402
00:20:35,934 --> 00:20:38,233
I'm an equal opportunity Yelper.
403
00:20:38,300 --> 00:20:39,333
No, just a second.
404
00:20:43,734 --> 00:20:47,667
Would you just show this
to the plaintiff and make sure
405
00:20:47,734 --> 00:20:49,400
she agrees that those are hers.
406
00:20:49,467 --> 00:20:52,834
And then I'm going to have you
show this to the defendants.
407
00:20:55,066 --> 00:20:57,800
Okay, now show this to...
408
00:20:58,633 --> 00:21:00,200
Ms. Gallego.
409
00:21:04,967 --> 00:21:07,533
All you have to do
is look at them quickly.
410
00:21:08,000 --> 00:21:10,300
No, just a second.
You didn't look at them.
411
00:21:10,367 --> 00:21:11,633
Oh, I was reading...
412
00:21:11,700 --> 00:21:14,967
You don't have to read the whole thing.
These are five star reviews.
413
00:21:15,033 --> 00:21:16,300
- Yes.
- Count how many she did.
414
00:21:16,367 --> 00:21:17,700
- Yes, I see that there's...
- Okay,
415
00:21:17,767 --> 00:21:20,367
so she takes her reviews seriously.
416
00:21:20,700 --> 00:21:23,033
- Not a pattern.
- Right, but...
417
00:21:23,100 --> 00:21:24,734
she's aggressive in every one.
418
00:21:24,800 --> 00:21:26,667
- Like I mentioned...
- Not aggressive in here.
419
00:21:26,734 --> 00:21:29,433
- Well, not in the...
- Not aggre... not in here.
420
00:21:29,500 --> 00:21:30,633
- negative one's, yes.
- Not in here.
421
00:21:30,700 --> 00:21:32,934
And two of the ones that you gave me
were over the phone.
422
00:21:33,000 --> 00:21:35,767
If I told you how many times
my husband hangs up on people
423
00:21:35,834 --> 00:21:38,600
- over the phone aggressively...
- I understand, but, but...
424
00:21:38,667 --> 00:21:42,166
name calling and belittling people,
and calling him...
425
00:21:42,233 --> 00:21:44,233
- Retarded, stupid...
- ...stupid...
426
00:21:44,300 --> 00:21:47,233
Just a second.
All unladylike.
427
00:21:47,300 --> 00:21:48,667
She attacked my faith.
428
00:21:48,734 --> 00:21:50,300
- She...
- Listen to me.
429
00:21:50,367 --> 00:21:52,867
That's not what you're
talking about, Mr. Gallego.
430
00:21:52,934 --> 00:21:55,400
You're talking about
a lawsuit for defamation,
431
00:21:55,467 --> 00:21:58,867
that she posted something
that was false on the Internet.
432
00:21:58,934 --> 00:22:01,900
And I'm telling you it wasn't false
because I think you got into
433
00:22:01,967 --> 00:22:05,500
a screaming match with her, and I think
that your wife intervened that day,
434
00:22:05,567 --> 00:22:08,867
which is why she called her the next day,
to try to smooth things over.
435
00:22:08,934 --> 00:22:11,066
- I know that that's what you think...
- This not a...
436
00:22:11,133 --> 00:22:12,133
This is not a tea dance...
437
00:22:12,200 --> 00:22:14,467
This is not a tea dance, you understand?
438
00:22:14,533 --> 00:22:18,500
This is not a tea dance. I believe
that she did not pick up her shirts.
439
00:22:18,567 --> 00:22:20,433
I believe that that's why
your wife called her,
440
00:22:20,500 --> 00:22:24,734
to try to smooth out that, as well as
what had happened the day before.
441
00:22:24,800 --> 00:22:26,567
She behaved badly.
442
00:22:26,633 --> 00:22:28,600
You're allowing a tyrant
to get away with this.
443
00:22:28,667 --> 00:22:30,867
I'm allowing a tyrant
to get away with this?
444
00:22:30,934 --> 00:22:35,567
She completely bashed us, she's lying.
She picked up her order.
445
00:22:35,633 --> 00:22:36,633
No, I don't believe that.
446
00:22:36,700 --> 00:22:41,333
Your Honor, I... my reputation... I work
with students. I work with T-shirts, moms.
447
00:22:41,400 --> 00:22:43,533
- My reputation... I don't advertise.
- Just a second.
448
00:22:43,600 --> 00:22:44,600
It's all word of mouth.
449
00:22:44,667 --> 00:22:47,800
She did not pick up her order, sir.
Even according to you.
450
00:22:47,867 --> 00:22:49,867
According to you,
she only picked up a partial order.
451
00:22:49,934 --> 00:22:52,100
She picked up one box.
That's according to you.
452
00:22:52,166 --> 00:22:54,266
- But we also did all the work...
- Seventy-two... 72 out of 100.
453
00:22:54,734 --> 00:22:58,333
No, I don't... listen to me.
So what you're saying is
454
00:22:58,400 --> 00:23:02,767
there were two boxes, not in half.
The orders were not in half.
455
00:23:02,834 --> 00:23:05,667
You filled up one box,
and only there was a little...
456
00:23:06,000 --> 00:23:07,800
a little bit of merchandise left
457
00:23:07,867 --> 00:23:09,233
- in the second box.
- She was supposed to come back for, yes.
458
00:23:09,300 --> 00:23:10,633
Yeah. I don't believe you, sir.
459
00:23:10,700 --> 00:23:11,700
- Because she need...
- She gets her refund.
460
00:23:11,767 --> 00:23:14,633
She gets her refund.
Uh, $1,693.
461
00:23:14,700 --> 00:23:16,700
Judgement for the plaintiff.
Counterclaims dismissed.
462
00:23:16,767 --> 00:23:19,400
- We are done here.
- This court is adjourned.
463
00:23:22,033 --> 00:23:24,033
She completely dismissed the way
she treated us.
464
00:23:24,100 --> 00:23:25,567
She absolutely made
the right decision.
465
00:23:25,633 --> 00:23:29,567
I've never dealt with a customer
like this in my 25 year history.
466
00:23:29,633 --> 00:23:31,533
I went well above and beyond.
467
00:23:31,600 --> 00:23:33,667
They're angry with me because
I didn't like their work product.
468
00:23:33,734 --> 00:23:36,533
Our work speaks for itself.
Our history speaks for itself.
469
00:23:36,600 --> 00:23:38,266
We have clients
that have been with us for years,
470
00:23:38,333 --> 00:23:39,900
and we'll just continue
doing what we're doing.
471
00:23:39,967 --> 00:23:41,367
You always get what you pay for.
472
00:23:41,433 --> 00:23:43,400
Make sure you're looking out
for where you're doing business.
473
00:23:44,767 --> 00:23:47,333
I really believe that she got
aggressive with him
474
00:23:47,400 --> 00:23:49,100
when she went to pick up
those T-shirts.
475
00:23:49,166 --> 00:23:51,433
She acknowledges
she got aggressive with him.
476
00:23:51,500 --> 00:23:56,767
She says in her Yelp review, she...
sorry to say that she became angry
477
00:23:56,834 --> 00:24:00,500
and agitated and started screaming at him,
which he doesn't have to tolerate.
478
00:24:00,567 --> 00:24:04,300
I do believe that his wife intervened,
as she said in her Yelp review,
479
00:24:04,367 --> 00:24:06,900
that his wife came in,
saying to his wife.
480
00:24:06,967 --> 00:24:09,400
"I'm talking to her, not to you."
481
00:24:09,467 --> 00:24:11,567
- Really heated moments.
- I can actually
482
00:24:11,633 --> 00:24:12,700
- see him...
- Visualize it.
483
00:24:12,767 --> 00:24:14,900
I can actually visualize
him saying that.
484
00:24:14,967 --> 00:24:16,633
You have to make a judgment.
485
00:24:16,700 --> 00:24:21,066
And the judgment really was whether
somebody who was aggressive, and she was,
486
00:24:21,133 --> 00:24:24,100
who knows her business,
knows what she wants, runs a business,
487
00:24:24,166 --> 00:24:27,033
had ordered the shirts before,
had ordered from somebody else,
488
00:24:27,100 --> 00:24:31,633
was satisfied with the previous order,
because there was no negative review
489
00:24:31,700 --> 00:24:36,100
that they showed from that order.
She may have been dissatisfied.
490
00:24:36,166 --> 00:24:38,533
She may have had
just cause to be dissatisfied,
491
00:24:38,600 --> 00:24:40,900
but he lied when she said
she picked up the shirts.
492
00:24:40,967 --> 00:24:42,033
Just to prevent her
493
00:24:42,100 --> 00:24:43,734
- from getting a refund.
- From getting her refund.
494
00:24:43,800 --> 00:24:47,066
So I didn't believe that,
because I don't think that that woman
495
00:24:47,133 --> 00:24:49,367
would have been here
if she had picked up the shirts.
496
00:24:49,433 --> 00:24:50,433
She would have been here.
497
00:24:50,500 --> 00:24:52,700
She would have said, "I want a refund,
because here are the shirts.
498
00:24:52,767 --> 00:24:54,467
- It's not what I ordered."
- Exactly.
499
00:24:54,533 --> 00:24:56,700
- It doesn't make sense.
- I-It's usually not true.
500
00:24:56,767 --> 00:24:57,834
Mm-hmm.
501
00:24:59,433 --> 00:25:03,233
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