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Downloaded from
YTS.MX
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[indistinct chatter
over radio]
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Official YIFY movies site:
YTS.MX
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- Hello, everyone.
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I'm making this video...
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just as a way of saying hi,
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saying...
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you know, I love you
to my family and friends
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and just making this
in advance...
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In case I don't have time
to make it...
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in case...
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[sighs]
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- We're gonna begin here
with the outbreak
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of a mystery virus in China
that now has
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the World Health Organization
on edge.
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- [shouting in language]
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- And it's also showing up
in Japan,
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Thailand, and South Korea.
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- Dozens sickened on
a cruise ship docked in Japan.
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- Carnival Corporation
happens to be
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the world's largest
experience enterprise.
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A fleet of over 100 ships,
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ten different
world-leading brands,
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from the Italian warmth
and artistry of Costa
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to the relaxation and
discovery of Princess Cruises.
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- Princess carries more than
two million guests each year
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to magnificent destinations
all around the world.
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- The more we give people
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the opportunity to connect...
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the more spectacular
our world will be.
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- It was
a guaranteed dumpster fire.
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- The cruise-ship industry
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is facing
its biggest ever crisis.
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- And the numbers are rising.
- Coronavirus super spreader.
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- All of those ships at sea
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with all the mixing
and demographics
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and offshoring
and ports of call
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guarantee that
the cruise ships
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would be singularly effective
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at propagating COVID.
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[knock at door]
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- You're all invited
to reserve your cabins.
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[dramatic music]
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* *
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- What's up, everyone?
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This is Spencer,
and I am in Tokyo,
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about to leave
with these fine gentlemen
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to take a nice 15-day cruise.
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So we're at the airport.
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We're a few minutes
from getting a shuttle
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down to the harbor,
and then we'll set sail.
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* *
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I was going
to school in China,
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and I have six weeks off.
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- We're gonna be
graduating in the spring.
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We got to have
at least one big hurrah.
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- Initially, we wanted to go
to Thailand
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and then Spencer came up
with idea to go on a cruise.
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- We are from Poland,
Dorian and I,
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and, like, cruises like that,
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we only see those
in, you know, American movies.
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- I stumbled across an ad
for the "Diamond Princess"
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for a ridiculously
inexpensive ticket.
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I shared it
with the rest of the guys.
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[camera shutter clicks]
And we decided, "Let's do it."
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- Whoa.
Look at that thing.
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[upbeat music]
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* *
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- This was billed
as New Year's
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in Hong Kong Harbor...
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and knowing Chinese New Year's
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was going to be
elaborate fireworks
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and celebrations and parades,
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we decided to take this trip.
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- Hello, and welcome
to Princess Cruises.
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- We were really excited.
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We had several celebrations--
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my daughter's 16th birthday.
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It was going to be
Chinese New Year.
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I thought, you know,
as a family,
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it was a good way
to spend some holidays.
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- Oh!
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- [laughs]
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- So there's myself,
my husband, Mark,
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and our best friends,
the Goldmans,
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that travel with us.
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We love Princess.
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We've gone
on many Princess cruises.
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- And for us to unpack
our luggage once
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and yet stop off
and see exotic places is ideal.
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- When we were planning
for our honeymoon,
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we wanted something that
was memorable and different.
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The idea of just different
country almost every day
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and visiting different
cultures,
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it was definitely
something different.
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- We were doing, gosh,
sometimes two or three a year.
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- We've cruised
six or seven times.
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- This was our fourth.
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- About seven maybe.
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- Something like 14.
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- I have done 35 cruises.
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- I am a platinum cruiser.
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Ron, though--
Ron has gone on five cruises.
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- So I think
I'm still a cardboard cruiser.
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- [chuckles]
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- It has been a rocky ride
for Carnival Cruise Lines.
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- We begin tonight with
stories of fear and panic.
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- Holy crap! Let's go!
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- The Carnival-owned ship
ran aground
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off the coast of Italy,
killing 32 people on board.
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- Then this past February,
an engine-room fire
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left the Carnival "Triumph"
powerless and adrift for days.
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- Now Carnival is spending
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more than
half a billion dollars
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in improvements
to right the ship.
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- Hi, guys. How are you?
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- Arnold Donald took over
as CEO of Carnival
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after bookings fell,
shares plummeted,
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and some passengers sued.
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- There's a lot that's right
about Carnival.
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These incidents represent
far less than 1%
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of the experience, you know,
for all of our guests.
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How you guys doing?
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- The bottom line
for Arnold Donald
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is now to reposition Carnival,
rebuild its reputation,
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and fill his ships.
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- He was willing to be
the front-and-center guy
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to say, "This is how we're
gonna prevent these events
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"from happening again,
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and, you know, this is the kind
of company we want to be."
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- We have a double-digit
capacity increase,
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double-digit earnings growth.
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And real results in business is
returning to the shareholders.
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- You know what I'm hearing?
Ka-ching, ka-ching, ka-ching.
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- [laughs]
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What you should be hearing
is excited guests
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enjoying the time
of their life.
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- Ka-ching.
- [laughing]
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Yes, that too.
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- Yo, Gordie.
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- Hey.
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- And there was a raffle
for the new members,
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for the "fresh cruisers"
on the ship.
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- Three, two--
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- The grand prize was,
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you would be an elite member
in the Captain's Circle program
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for the remainder
of the cruise.
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- The raffle started.
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The number of the cabin
is 604.
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[gasps] It was us.
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Yeah, free laundry,
free alcohol.
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We did it.
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- Get it, Gordie!
[crowd cheers]
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- We felt like we were a
pretty big deal at that point.
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- We felt like
we were the elites.
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- We had no idea at that
moment what was happening.
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[indistinct chatter]
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All we knew--
we were on a nice cruise,
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and all of a sudden,
things are slowly becoming
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not normal anymore.
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And I've worked for
cruise ships for many years.
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[pop music playing]
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Working on a cruise ship
really is a dream job.
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When I was able
to get off the ship,
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I was having a good time,
seeing Asia.
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We were about to go
to Hong Kong,
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and a friend of mine mentioned
that there was some crazy virus
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in Wuhan, China.
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- The epicenter
of China's killer virus
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is tonight in lockdown.
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The city closing
its transport network,
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telling its 11 million people
not to leave.
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- Trying to contain a city
of 11 million people
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is new to science.
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- 17 people
are now confirmed dead,
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while a new case
has turned up in Hong Kong.
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- The first news from Wuhan
came out December 31st.
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So there was only two weeks
of information.
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Friends and family said,
"Ooh, you're going to Asia.
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Are you worried
about that virus?"
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And we said,
"No, it's thousands of miles
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"from where we'll be,
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and we're not concerned
about it."
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- Ladies and gentlemen,
please,
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let's have
a big, big round of applause.
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[cheers and applause]
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[upbeat music playing]
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* *
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- Hong Kong was a great day.
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It was also the first day
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where we were
actually wearing masks.
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- Cheese!
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- How does it work?
- I don't know.
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How do I put my hands inside?
Well, let's find out.
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- Let's find out.
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- We're gonna be safe,
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but we're not gonna lock
ourselves in a ship.
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- Three...
all: Two, one.
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- Three, two, one, seven.
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- We met Spencer
and his friends.
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- They were fun.
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- Yeah, they were students
in China, so...
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- So they were the ones
that started talking
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about this virus.
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I says, "You mean
like Corona beer?"
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And they said,
"You're not wearing masks?"
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And I go, "No."
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- Hong Kong--it's just
an awesome place,
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but it was also
Chinese New Year.
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And the city's
actually quite dead.
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No one from China
was going into Hong Kong
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because they were scared
of this virus outbreak.
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[suspenseful music]
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- The really big
fireworks and festivities
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were canceled
because they didn't want
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Chinese mainland folks
coming into Hong Kong.
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We were disappointed because
it's one of the things
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we were looking forward to.
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- You're right.
- Dude...
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- It was just starting
to take hold
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that you shouldn't have
large groupings of people.
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- So they had a lot
of the festivities
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for Chinese New Year's
in the lobby,
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and that was really fun
to watch.
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- A happy Chinese New Year.
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- Oh...
[applause]
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[percussive music playing]
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00:10:02,227 --> 00:10:09,150
* *
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00:10:10,276 --> 00:10:12,237
- Happy New Year!
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00:10:12,278 --> 00:10:15,198
[applause]
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00:10:18,368 --> 00:10:21,621
[suspenseful music]
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00:10:21,663 --> 00:10:23,456
- Cheers.
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00:10:23,498 --> 00:10:30,380
* *
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00:10:32,090 --> 00:10:35,927
- The highlight of the trip
was definitely Vietnam.
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- Oh, my gosh, dude.
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Just a sea of people
in this massive cave.
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* *
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00:11:08,918 --> 00:11:12,047
[water trickling]
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- [laughing]
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- No virus.
241
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No virus, no virus, no virus.
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00:11:35,362 --> 00:11:36,654
- [laughs]
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00:11:36,696 --> 00:11:41,117
* *
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00:11:41,159 --> 00:11:44,204
- China is urging its citizens
not to travel abroad
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00:11:44,245 --> 00:11:46,122
as it struggles to contain
the virus
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00:11:46,164 --> 00:11:48,333
that has now killed
more than 100 people.
247
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The total number
of confirmed cases
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00:11:50,543 --> 00:11:52,379
is now at more than 4,500.
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- Part of the risk
we face right now
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is that we don't yet know
everything we need to know
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about this virus.
252
00:11:58,093 --> 00:12:00,053
- The World Health
Organization
253
00:12:00,095 --> 00:12:01,471
says it is still too soon
254
00:12:01,513 --> 00:12:04,224
to call it a global
public health emergency,
255
00:12:04,265 --> 00:12:06,434
but the new virus
is spreading.
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00:12:06,476 --> 00:12:12,273
* *
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00:12:12,315 --> 00:12:15,860
- I started feeling sick
the day after we left Vietnam.
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00:12:19,698 --> 00:12:20,907
- [chuckles]
259
00:12:20,949 --> 00:12:22,951
[upbeat music playing]
260
00:12:22,992 --> 00:12:25,161
- I was
with the other three guys,
261
00:12:25,203 --> 00:12:28,289
and I started
to feel really weak and tired.
262
00:12:29,958 --> 00:12:32,419
Went back to the room.
263
00:12:32,460 --> 00:12:34,921
Something wasn't right.
264
00:12:34,963 --> 00:12:37,257
[tense music]
265
00:12:37,298 --> 00:12:40,844
I was feeling concerned
that whatever I had
266
00:12:40,885 --> 00:12:42,387
wasn't just the common cold.
267
00:12:42,429 --> 00:12:47,350
* *
268
00:12:52,480 --> 00:12:53,398
- Hey, everybody.
269
00:12:53,440 --> 00:12:55,108
So...
270
00:12:55,150 --> 00:12:56,985
I just put a video on YouTube
271
00:12:57,027 --> 00:12:59,070
about getting ready
for this cruise.
272
00:12:59,112 --> 00:13:01,781
17-day cruise
273
00:13:01,823 --> 00:13:04,743
from Costa Cruise Line.
274
00:13:04,784 --> 00:13:07,245
And although my nerves
275
00:13:07,287 --> 00:13:10,206
were more about going
on a vacation by myself,
276
00:13:10,248 --> 00:13:13,668
especially for that long and
being on a boat for that long,
277
00:13:13,710 --> 00:13:18,214
now we've got to worry
about this little icky virus.
278
00:13:18,256 --> 00:13:20,842
Even when I kind of started
getting whiff
279
00:13:20,884 --> 00:13:23,470
that the virus
was gonna be an issue,
280
00:13:23,511 --> 00:13:25,722
I still didn't really think
about it.
281
00:13:25,764 --> 00:13:29,809
Honestly, I thought probably
people were overreacting.
282
00:13:29,851 --> 00:13:37,025
* *
283
00:13:40,612 --> 00:13:43,615
- My wife and I--
we debated it for weeks,
284
00:13:43,656 --> 00:13:45,992
whether or not we should go
on this trip,
285
00:13:46,034 --> 00:13:49,454
and we rationalized
going on the trip
286
00:13:49,496 --> 00:13:51,956
because we're just going
to Hawaii,
287
00:13:51,998 --> 00:13:54,292
and Hawaii is part
of the United States.
288
00:13:54,334 --> 00:13:56,044
It's a state of the States.
289
00:13:57,879 --> 00:13:59,839
- When I look back,
290
00:13:59,881 --> 00:14:02,384
it's impossible
that head office
291
00:14:02,425 --> 00:14:05,553
didn't know what was going on,
292
00:14:05,595 --> 00:14:08,014
that they were not informed
293
00:14:08,056 --> 00:14:12,310
of those possible case
of COVID,
294
00:14:12,352 --> 00:14:17,065
but I felt still good
to go on the "Ruby Princess."
295
00:14:17,107 --> 00:14:19,359
- We have cruised
quite a number of times,
296
00:14:19,401 --> 00:14:22,362
and I can say that
the cruise line that we felt
297
00:14:22,404 --> 00:14:24,406
the most comfortable with
is Princess.
298
00:14:30,078 --> 00:14:32,288
- We got to Taipei, Taiwan,
299
00:14:32,330 --> 00:14:35,291
and everybody
was wearing a mask.
300
00:14:35,333 --> 00:14:37,252
There was something in the air
301
00:14:37,293 --> 00:14:40,005
that made everybody
a little bit anxious
302
00:14:40,046 --> 00:14:42,424
about what's happening.
303
00:14:46,386 --> 00:14:49,139
- Okinawa is really where
things started to get real.
304
00:14:49,180 --> 00:14:52,267
[indistinct chatter]
305
00:14:55,186 --> 00:14:58,481
- There was a very
strict health inspection.
306
00:14:58,523 --> 00:15:02,027
They don't want anybody sick
getting on that island.
307
00:15:02,068 --> 00:15:04,738
- I thought, "This is
probably a good thing
308
00:15:04,779 --> 00:15:06,072
"we're wrapping this up,
309
00:15:06,114 --> 00:15:08,199
'cause who knows
what's gonna happen from here?"
310
00:15:10,660 --> 00:15:15,165
- February 3rd, we're headed
back to Yokohama Bay.
311
00:15:16,750 --> 00:15:18,501
Dorian goes to the gym.
312
00:15:24,049 --> 00:15:25,592
- So bye.
313
00:15:25,633 --> 00:15:28,178
- Kamil and I go
up to the top deck.
314
00:15:30,305 --> 00:15:33,308
And we see a text from Dorian.
315
00:15:33,350 --> 00:15:37,812
It says the manager of the gym
says that there was a--
316
00:15:37,854 --> 00:15:41,107
there was a person on our ship
who had the coronavirus.
317
00:15:42,859 --> 00:15:46,321
- Dorian got this gossip info
318
00:15:46,363 --> 00:15:48,782
that there was this guy
who got off in Hong Kong
319
00:15:48,823 --> 00:15:50,283
and he was infected.
320
00:15:50,325 --> 00:15:52,243
He was tested positive.
321
00:15:54,120 --> 00:15:57,624
And we went downstairs.
322
00:15:57,665 --> 00:15:59,668
We were drinking coffee,
323
00:15:59,709 --> 00:16:02,087
and you could have felt
this tension,
324
00:16:02,128 --> 00:16:04,047
like, around the table.
325
00:16:06,341 --> 00:16:08,426
People on their phones...
326
00:16:11,012 --> 00:16:13,682
Whispering to each other...
327
00:16:13,723 --> 00:16:16,810
about this guy
who got infected.
328
00:16:16,851 --> 00:16:21,272
* *
329
00:16:21,314 --> 00:16:23,149
- We were told
we were speeding up
330
00:16:23,191 --> 00:16:25,360
so we could get
in there quicker...
331
00:16:27,404 --> 00:16:32,200
And that we would be all
getting temperature tested.
332
00:16:32,242 --> 00:16:33,535
And that way,
once we get in there,
333
00:16:33,576 --> 00:16:35,954
we could actually disembark.
334
00:16:35,995 --> 00:16:39,457
* *
335
00:16:39,499 --> 00:16:42,836
- The "Diamond Princess" left
Yokohama on January the 20th.
336
00:16:42,877 --> 00:16:45,922
On board, there was
a man from Hong Kong.
337
00:16:45,964 --> 00:16:48,216
The ship spent five days
338
00:16:48,258 --> 00:16:51,594
going from Yokohama
to Hong Kong.
339
00:16:51,636 --> 00:16:56,182
That passenger disembarked
in Hong Kong and fell ill.
340
00:16:57,183 --> 00:17:01,021
Hong Kong authorities notified
the "Diamond Princess"
341
00:17:01,062 --> 00:17:03,231
on February the 1st.
342
00:17:04,649 --> 00:17:08,361
But it took four days
before any real action
343
00:17:08,403 --> 00:17:10,697
was taken on board the ship.
344
00:17:10,739 --> 00:17:12,866
[indistinct chatter]
345
00:17:12,907 --> 00:17:14,367
- Not bad.
346
00:17:14,409 --> 00:17:16,870
- We were never told
of any individuals
347
00:17:16,911 --> 00:17:20,915
on the ship that had come down
with the coronavirus,
348
00:17:20,957 --> 00:17:24,461
other than they were going
to keep their eye out.
349
00:17:24,502 --> 00:17:27,714
- * YMCA, it's fun
to stay at the-- *
350
00:17:27,756 --> 00:17:30,967
- We went out of our room
with no reservations
351
00:17:31,009 --> 00:17:33,720
about where we could go
or what we could do.
352
00:17:33,762 --> 00:17:36,139
- * Clock strikes two,
three, and four *
353
00:17:36,181 --> 00:17:40,643
- We did know at that point
that coronavirus was serious.
354
00:17:42,729 --> 00:17:46,316
We didn't know that it
risked killing people,
355
00:17:46,358 --> 00:17:48,568
and we particularly knew
at that stage,
356
00:17:48,610 --> 00:17:51,571
it risked killing
elderly people.
357
00:17:51,613 --> 00:17:53,656
And bear in mind there were
a lot of elderly people
358
00:17:53,698 --> 00:17:55,367
on board
the "Diamond Princess."
359
00:17:55,408 --> 00:17:59,329
[light music playing]
360
00:17:59,371 --> 00:18:03,249
- The incubation period
can be as high as 14 days,
361
00:18:03,291 --> 00:18:04,584
but it can be as low as 2.
362
00:18:04,626 --> 00:18:07,712
all: * Happy birthday to you *
363
00:18:07,754 --> 00:18:10,048
- So if you go from
two days to three days
364
00:18:10,090 --> 00:18:14,469
to four days
with everybody acting normally
365
00:18:14,511 --> 00:18:17,347
in an environment
that's really conducive
366
00:18:17,389 --> 00:18:20,266
to spreading pathogens
of all natures...
367
00:18:20,308 --> 00:18:21,393
[cheers and applause]
368
00:18:21,434 --> 00:18:22,977
- Hip-hip...
all: Hooray!
369
00:18:23,019 --> 00:18:25,146
- I would say the majority
of the spread
370
00:18:25,188 --> 00:18:27,524
probably happened
in that window.
371
00:18:34,447 --> 00:18:35,865
[chime sounds]
372
00:18:35,907 --> 00:18:38,535
- This is the captain speaking
from the bridge.
373
00:18:38,576 --> 00:18:41,955
Please be advised that we have
been notified
374
00:18:41,996 --> 00:18:45,291
by the Hong Kong
public health authorities
375
00:18:45,333 --> 00:18:48,044
that a Hong Kong resident
376
00:18:48,086 --> 00:18:50,505
who traveled for five days
on "Diamond Princess,"
377
00:18:50,547 --> 00:18:53,800
disembarking in Hong Kong
on January 25th,
378
00:18:53,842 --> 00:18:56,970
tested positive
for coronavirus
379
00:18:57,012 --> 00:18:58,888
on February 1st.
380
00:19:01,099 --> 00:19:04,936
We are indeed closely
recording and monitoring
381
00:19:04,978 --> 00:19:07,355
all persons who have reported
to the medical center
382
00:19:07,397 --> 00:19:10,442
with cold and flu symptoms
383
00:19:10,483 --> 00:19:13,695
during this voyage.
384
00:19:13,737 --> 00:19:18,158
If you have experienced
any of these symptoms--
385
00:19:18,199 --> 00:19:20,910
fever, chills, or cough--
386
00:19:20,952 --> 00:19:25,999
we ask you to check
with our medical staff.
387
00:19:26,041 --> 00:19:27,667
As you can see,
ladies and gentlemen,
388
00:19:27,709 --> 00:19:30,754
the situation
is under control,
389
00:19:30,795 --> 00:19:34,132
and therefore there
are no reasons for concerns.
390
00:19:34,174 --> 00:19:37,135
[tense music]
391
00:19:37,177 --> 00:19:39,220
* *
392
00:19:39,262 --> 00:19:41,514
- I was just dripping
with fear.
393
00:19:43,600 --> 00:19:47,062
I started making my walk
down to the medical center,
394
00:19:47,103 --> 00:19:52,067
and I don't know that I've been
that scared ever before.
395
00:19:52,108 --> 00:19:59,240
* *
396
00:20:12,087 --> 00:20:14,589
[chime sounds]
397
00:20:14,631 --> 00:20:17,217
- The Ministry of Health
has notified us
398
00:20:17,258 --> 00:20:19,594
that ten people
399
00:20:19,636 --> 00:20:23,056
have tested positive
for coronavirus.
400
00:20:23,098 --> 00:20:26,893
The ship will remain
under quarantine in Yokohama.
401
00:20:26,935 --> 00:20:31,606
The length of the quarantine
will be at least 14 days,
402
00:20:31,648 --> 00:20:35,485
as required
by the Ministry of Health.
403
00:20:37,529 --> 00:20:40,490
- We were awoken
by the captain's announcement.
404
00:20:40,532 --> 00:20:44,202
Phil got up and went
out on the balcony,
405
00:20:44,244 --> 00:20:47,205
and it was
the "oh, my God" moment.
406
00:20:47,247 --> 00:20:50,291
[siren wailing]
407
00:20:53,336 --> 00:20:56,339
[person speaking Japanese
over PA]
408
00:20:56,381 --> 00:21:03,471
* *
409
00:21:04,472 --> 00:21:07,058
- Military trucks.
410
00:21:07,100 --> 00:21:09,185
- Yikes.
411
00:21:09,227 --> 00:21:12,731
- When the captain said,
"Oh, we will be quarantining,"
412
00:21:12,772 --> 00:21:14,024
everyone looked
at each other like,
413
00:21:14,065 --> 00:21:16,026
"Did he really just say
what I think he said?"
414
00:21:16,067 --> 00:21:19,112
* *
415
00:21:19,154 --> 00:21:20,864
[gate slams]
416
00:21:29,205 --> 00:21:32,542
- So this is our room
when you come in from the door.
417
00:21:32,584 --> 00:21:37,130
Kids are busy with homework
and doing some puzzles.
418
00:21:37,172 --> 00:21:39,299
Husband's at work.
419
00:21:39,341 --> 00:21:41,718
Just toilet and shower.
420
00:21:41,760 --> 00:21:44,471
Getting through 14 days
421
00:21:44,512 --> 00:21:47,474
in the cabin with no windows
422
00:21:47,515 --> 00:21:51,061
and the four of us
in bunk beds,
423
00:21:51,102 --> 00:21:54,105
it was quite daunting.
424
00:21:54,147 --> 00:21:57,692
Mostly we stand up
to have our dinner...
425
00:21:57,734 --> 00:22:01,404
except for Caitlin,
who's sitting down.
426
00:22:01,446 --> 00:22:04,032
- Today we're gonna do
chair Zumba.
427
00:22:04,074 --> 00:22:05,992
- We had to set up
a daily routine
428
00:22:06,034 --> 00:22:08,119
to make sure
that we didn't slump
429
00:22:08,161 --> 00:22:11,581
into a sort of
dazed time line.
430
00:22:11,623 --> 00:22:13,875
- Exercise time.
Here's Jerri and Jerri.
431
00:22:13,917 --> 00:22:16,086
Little Jerri says she's done
a mile of this today.
432
00:22:16,127 --> 00:22:17,337
- Over a mile.
433
00:22:17,379 --> 00:22:21,841
- We are washing our clothes
in the bathtub.
434
00:22:21,883 --> 00:22:25,345
* *
435
00:22:25,387 --> 00:22:27,472
- It should stand up.
436
00:22:27,514 --> 00:22:29,057
There we go.
437
00:22:29,099 --> 00:22:32,143
[continues indistinctly]
438
00:22:32,185 --> 00:22:34,145
- Lunch is here.
439
00:22:34,187 --> 00:22:35,605
Salmon, ooh.
440
00:22:35,647 --> 00:22:38,692
* *
441
00:22:38,733 --> 00:22:41,695
- You know, one of the
mistakes they made was,
442
00:22:41,736 --> 00:22:43,363
they said anybody that needed
443
00:22:43,405 --> 00:22:46,366
any type of special food
or drink,
444
00:22:46,408 --> 00:22:48,368
they would supply it
at no charge.
445
00:22:48,410 --> 00:22:51,413
- Three, two, one.
446
00:22:51,454 --> 00:22:53,790
- By the next day,
they put a limit
447
00:22:53,832 --> 00:22:56,334
on how much alcohol
we could order
448
00:22:56,376 --> 00:23:00,046
because they ran out 'cause
people were all getting drunk.
449
00:23:00,088 --> 00:23:01,631
- It's a party!
450
00:23:01,673 --> 00:23:04,092
- There wasn't much else to do.
[both chuckle]
451
00:23:04,134 --> 00:23:07,053
- Whoop! Whoop! Ha!
452
00:23:07,095 --> 00:23:09,931
* *
453
00:23:09,973 --> 00:23:12,267
- Carnival knew
that there was a pandemic.
454
00:23:12,308 --> 00:23:15,895
They knew that there was
a worldwide health hazard.
455
00:23:15,937 --> 00:23:18,606
There was no
justification whatsoever
456
00:23:18,648 --> 00:23:21,651
for Carnival continuing
to offer cruises
457
00:23:21,693 --> 00:23:23,611
and to sail on cruises
458
00:23:23,653 --> 00:23:26,865
past the "Diamond Princess"
debacle.
459
00:23:26,906 --> 00:23:30,160
My office number
was ringing off the hook
460
00:23:30,201 --> 00:23:31,661
at the end of January
461
00:23:31,703 --> 00:23:36,291
of people contacting me,
saying, "I can't get a refund.
462
00:23:36,332 --> 00:23:38,752
I'm afraid to go on a cruise,"
463
00:23:38,793 --> 00:23:40,795
and they're stuck in going.
464
00:23:40,837 --> 00:23:43,923
And the way the cruise tickets
are drafted,
465
00:23:43,965 --> 00:23:46,343
there's really no way
to get your money back.
466
00:23:46,384 --> 00:23:49,220
- I was very, very much aware
of the "Diamond Princess,"
467
00:23:49,262 --> 00:23:51,139
but we always thought,
"It happened to them.
468
00:23:51,181 --> 00:23:53,683
It won't happen to us."
469
00:23:53,725 --> 00:23:56,061
At that time,
if we would have canceled,
470
00:23:56,102 --> 00:23:58,938
we would have lost
about $7,000 to $8,000.
471
00:23:58,980 --> 00:24:02,025
[people cheering,
ship horn blaring]
472
00:24:05,445 --> 00:24:07,113
- I never thought
about canceling my cruise
473
00:24:07,155 --> 00:24:09,949
on the "Grand Princess"
at all.
474
00:24:09,991 --> 00:24:11,951
Princess sent us
a lot of emails
475
00:24:11,993 --> 00:24:14,162
saying they were taking
precautions
476
00:24:14,204 --> 00:24:17,832
so that
we wouldn't have to fear.
477
00:24:17,874 --> 00:24:20,585
- The "Grand Princess"
left San Francisco
478
00:24:20,627 --> 00:24:22,462
on February 11th.
479
00:24:22,504 --> 00:24:25,924
On February 21st,
a male passenger
480
00:24:25,965 --> 00:24:30,136
visited the medical center
reporting flu-like symptoms.
481
00:24:32,555 --> 00:24:35,975
- I kept expecting
Costa to cancel,
482
00:24:36,017 --> 00:24:39,979
but we had all sorts of
assurances from the cruise line
483
00:24:40,021 --> 00:24:43,024
that, you know, the cruise
was going forward.
484
00:24:43,066 --> 00:24:45,652
- I called them
at least seven times,
485
00:24:45,694 --> 00:24:48,738
and every time,
I got the same answer.
486
00:24:48,780 --> 00:24:51,741
"No, no, no.
Everything is fine.
487
00:24:51,783 --> 00:24:53,743
"There's no problems.
488
00:24:53,785 --> 00:24:56,871
No refund, no problems."
489
00:24:58,039 --> 00:25:00,458
- This cruise was so cheap.
490
00:25:00,500 --> 00:25:02,627
Ah!
491
00:25:02,669 --> 00:25:04,838
Going on the plank.
492
00:25:04,879 --> 00:25:06,673
Because I booked it
so last minute,
493
00:25:06,715 --> 00:25:08,425
they're just trying
to fill the rooms.
494
00:25:08,466 --> 00:25:10,677
So excited.
495
00:25:10,719 --> 00:25:11,886
I still didn't really think
496
00:25:11,928 --> 00:25:14,931
the virus was gonna be
an issue.
497
00:25:14,973 --> 00:25:16,725
Going on.
498
00:25:16,766 --> 00:25:18,435
And my husband
didn't want to go.
499
00:25:18,476 --> 00:25:20,979
He doesn't like boats,
500
00:25:21,021 --> 00:25:23,064
so I'm just gonna go do it
without you
501
00:25:23,106 --> 00:25:25,191
and then see if you like it,
you know,
502
00:25:25,233 --> 00:25:26,151
watching me have fun.
503
00:25:26,192 --> 00:25:27,694
Oh, my gosh.
504
00:25:27,736 --> 00:25:29,195
I came to regret--
505
00:25:29,237 --> 00:25:31,614
you know, it's kind of one
of those karma things.
506
00:25:35,535 --> 00:25:38,079
[chime sounds]
507
00:25:38,121 --> 00:25:40,457
- This is the captain
from the bridge.
508
00:25:40,498 --> 00:25:43,877
I've finally been notified
509
00:25:43,918 --> 00:25:47,464
by the Japanese
Ministry of Health
510
00:25:47,505 --> 00:25:50,759
that an additional 41 people
511
00:25:50,800 --> 00:25:53,887
have been tested positive
for coronavirus.
512
00:25:56,765 --> 00:25:58,433
- You got to get this.
513
00:25:58,475 --> 00:25:59,976
Our picture.
514
00:26:00,018 --> 00:26:01,895
- Okay, they've got a bunch
of people in white coats...
515
00:26:01,936 --> 00:26:03,563
- They were marching.
- Lined up there.
516
00:26:03,605 --> 00:26:05,023
- They're not white coats.
They're white hazmat suits.
517
00:26:05,065 --> 00:26:06,316
- They're white hazmat suits.
518
00:26:06,358 --> 00:26:08,568
- No one knew
what was going on.
519
00:26:08,610 --> 00:26:10,320
I mean, the scientists
didn't know.
520
00:26:10,362 --> 00:26:12,655
The crew didn't know.
The ship's captain didn't know.
521
00:26:12,697 --> 00:26:14,908
Japanese Ministry didn't know.
522
00:26:14,949 --> 00:26:16,826
People in government
back in America--
523
00:26:16,868 --> 00:26:19,662
no one really knew anything.
524
00:26:20,872 --> 00:26:23,083
- We were isolated
from information.
525
00:26:23,124 --> 00:26:25,168
- It is very important
that you continue
526
00:26:25,210 --> 00:26:27,629
to listen to these
announcements until the end...
527
00:26:27,671 --> 00:26:30,131
- The only information
we got was
528
00:26:30,173 --> 00:26:32,884
from the captain
over the loudspeaker
529
00:26:32,926 --> 00:26:36,680
and little pieces of paper
that appeared at our box.
530
00:26:36,721 --> 00:26:39,265
- Being isolated
from the rest...
531
00:26:39,307 --> 00:26:41,518
- We had television
that was working
532
00:26:41,559 --> 00:26:45,563
with the "Diamond Princess"
being the lead story
533
00:26:45,605 --> 00:26:47,232
on every channel.
534
00:26:47,273 --> 00:26:49,567
- 61 people
have tested positive
535
00:26:49,609 --> 00:26:51,152
for coronavirus on the--
536
00:26:51,194 --> 00:26:54,197
[reporters speaking
in languages]
537
00:26:56,950 --> 00:27:00,453
- The huge jump
in these numbers in one night
538
00:27:00,495 --> 00:27:02,372
is a cause of enormous concern.
539
00:27:02,414 --> 00:27:03,873
- Okay, come out.
540
00:27:08,920 --> 00:27:11,256
There's the main crews.
541
00:27:11,297 --> 00:27:13,466
You can see there are
satellite trucks behind them.
542
00:27:13,508 --> 00:27:17,178
- We got very busy trying
to communicate with people
543
00:27:17,220 --> 00:27:20,515
in the news industry
and to try to tell people
544
00:27:20,557 --> 00:27:21,850
that this was not a good place
545
00:27:21,891 --> 00:27:24,102
for us and the other
passengers to be.
546
00:27:24,144 --> 00:27:26,146
- This is not
a safe environment.
547
00:27:26,187 --> 00:27:29,232
- The whole thing is,
here we are quarantined--
548
00:27:29,274 --> 00:27:32,110
healthy people and sick people
in the same location.
549
00:27:32,152 --> 00:27:34,487
I think that whole idea that
that's how you're supposed
550
00:27:34,529 --> 00:27:36,031
to do quarantine is crazy.
551
00:27:36,072 --> 00:27:38,575
- On board, other stressed
American passengers
552
00:27:38,616 --> 00:27:41,411
described rising tensions
between health authorities
553
00:27:41,453 --> 00:27:43,371
and people who say
they aren't being told
554
00:27:43,413 --> 00:27:45,415
if and when
they might go home.
555
00:27:45,457 --> 00:27:47,709
- And that concern
is felt very acutely
556
00:27:47,751 --> 00:27:49,627
by the people who are
on that boat.
557
00:27:49,669 --> 00:27:56,801
* *
558
00:28:05,518 --> 00:28:09,689
- Good morning
from the Seratti-Goldman room.
559
00:28:09,731 --> 00:28:13,777
We woke up
to more ambulances parked.
560
00:28:13,818 --> 00:28:16,488
Not a good sign.
561
00:28:16,529 --> 00:28:19,491
- We would see them bringing
in ambulance after ambulance
562
00:28:19,532 --> 00:28:20,867
after ambulance.
563
00:28:20,909 --> 00:28:23,620
- Look how many
they've got out there...
564
00:28:23,661 --> 00:28:25,914
unloading.
565
00:28:27,082 --> 00:28:29,042
- Periodically, you know,
566
00:28:29,084 --> 00:28:31,878
someone
wouldn't be around anymore.
567
00:28:31,920 --> 00:28:34,547
- Ah, sorry. Okay.
568
00:28:34,589 --> 00:28:36,007
- You want to go next?
569
00:28:36,049 --> 00:28:38,385
- I probably had COVID.
570
00:28:38,426 --> 00:28:43,181
It went from a fever
to mild sore throat.
571
00:28:43,223 --> 00:28:45,225
[knock at door]
Coming.
572
00:28:45,266 --> 00:28:47,977
When I actually got tested,
573
00:28:48,019 --> 00:28:49,771
I was kind of left to assume
574
00:28:49,813 --> 00:28:52,565
that that test
had come back negative
575
00:28:52,607 --> 00:28:56,695
because I had not been taken
off the ship.
576
00:28:56,736 --> 00:29:00,240
- This is your captain
speaking from the bridge.
577
00:29:00,281 --> 00:29:04,703
I kindly ask you to continue
checking your temperature.
578
00:29:04,744 --> 00:29:06,830
[thermometer beeps]
579
00:29:08,623 --> 00:29:11,418
- I was starting
to show symptoms,
580
00:29:11,459 --> 00:29:14,546
and then the day
we got the thermometers,
581
00:29:14,587 --> 00:29:15,922
I checked the temperature,
582
00:29:15,964 --> 00:29:17,298
and it confirmed
what we thought--
583
00:29:17,340 --> 00:29:20,385
that I had a fever,
and we reported that.
584
00:29:22,095 --> 00:29:23,471
There were some mornings
585
00:29:23,513 --> 00:29:25,515
I wasn't sure
I was gonna come back.
586
00:29:25,557 --> 00:29:26,766
It was nasty.
587
00:29:26,808 --> 00:29:29,185
It was the worst flu
I've ever had.
588
00:29:29,227 --> 00:29:32,355
If you combine that
with the angst and the stress
589
00:29:32,397 --> 00:29:37,318
of being confined in a room
that's probably 4x3--
590
00:29:37,360 --> 00:29:39,779
it took them two days
to get me the results back,
591
00:29:39,821 --> 00:29:41,281
and I was taken off the boat.
592
00:29:43,324 --> 00:29:45,744
- Of those
who were symptomatic,
593
00:29:45,785 --> 00:29:47,412
I believe
the positive test rate
594
00:29:47,454 --> 00:29:51,875
was in the 20% range,
thereabouts, initially.
595
00:29:51,916 --> 00:29:54,377
- Say ahh...
596
00:29:54,419 --> 00:29:58,340
- After they had tested
the folk who were symptomatic,
597
00:29:58,381 --> 00:30:02,427
they started then testing
folk who were over 80.
598
00:30:02,469 --> 00:30:05,513
- There was a lot
of elderly people.
599
00:30:05,555 --> 00:30:09,184
He has had
two kidney transplants.
600
00:30:09,225 --> 00:30:13,438
So that's why we got flagged
to even be tested
601
00:30:13,480 --> 00:30:14,731
- [gagging]
602
00:30:14,773 --> 00:30:17,150
- Thank you very much.
- All right. Thank you.
603
00:30:17,192 --> 00:30:20,111
- As they began
randomly testing
604
00:30:20,153 --> 00:30:22,155
people who were elderly,
605
00:30:22,197 --> 00:30:25,158
they kept getting
the 20% positive rate anyway,
606
00:30:25,200 --> 00:30:27,285
which told you the thing
was spreading through the boat.
607
00:30:29,746 --> 00:30:32,665
- We were worried
about the numbers rising,
608
00:30:32,707 --> 00:30:36,044
and our bigger concern
was the ventilation system.
609
00:30:36,086 --> 00:30:38,505
So we asked about that,
and we were assured
610
00:30:38,546 --> 00:30:42,967
that the ventilation system
was not a problem.
611
00:30:43,009 --> 00:30:45,011
- There is no current evidence
the illness
612
00:30:45,053 --> 00:30:47,055
breaks through
the air ventilation systems.
613
00:30:47,097 --> 00:30:50,183
Please know that
your health and safety
614
00:30:50,225 --> 00:30:51,810
are our number-one priority.
615
00:30:51,851 --> 00:30:54,437
- The chief medical officer
would come on
616
00:30:54,479 --> 00:30:58,191
and say, "We've talked
to the best medical experts."
617
00:30:58,233 --> 00:31:01,778
We're like, "Nah,
the numbers are going up.
618
00:31:01,820 --> 00:31:03,530
"This is not the safest place.
619
00:31:03,571 --> 00:31:06,700
"You don't quarantine
sick people and healthy people
620
00:31:06,741 --> 00:31:08,368
together in the same location."
621
00:31:24,050 --> 00:31:25,885
[siren wailing]
622
00:31:25,927 --> 00:31:27,262
- Okay, we just heard sirens.
623
00:31:27,303 --> 00:31:29,764
They came running out
to see what's going on.
624
00:31:29,806 --> 00:31:32,267
I'm gonna go in and listen
to this announcement.
625
00:31:32,308 --> 00:31:34,644
- To give you an update
about the additional cases
626
00:31:34,686 --> 00:31:37,022
that were confirmed earlier.
- Record him.
627
00:31:37,063 --> 00:31:38,565
- Well, let's write this down.
628
00:31:38,606 --> 00:31:41,276
- We have now been advised
that the number of cases
629
00:31:41,317 --> 00:31:44,738
of which five
were crew members.
630
00:31:44,779 --> 00:31:47,741
[tense music]
631
00:31:47,782 --> 00:31:52,954
* *
632
00:31:52,996 --> 00:31:56,082
- The crew was interacting
with other passengers
633
00:31:56,124 --> 00:31:58,251
and interacting with us
634
00:31:58,293 --> 00:32:00,253
eight to ten times a day
or more.
635
00:32:00,295 --> 00:32:02,797
[knock at door]
- Coming.
636
00:32:02,839 --> 00:32:05,175
- Hello.
- Hi, sir.
637
00:32:05,216 --> 00:32:07,469
- So there was
no quarantine on the boat.
638
00:32:07,510 --> 00:32:08,428
- Thank you.
639
00:32:08,470 --> 00:32:10,472
- I immediately saw that.
640
00:32:13,475 --> 00:32:17,437
- The crew was being asked
to work
641
00:32:17,479 --> 00:32:20,732
as both service professionals
642
00:32:20,774 --> 00:32:24,694
and medical professionals
without adequate protection.
643
00:32:39,000 --> 00:32:44,422
* *
644
00:33:04,818 --> 00:33:06,319
- Thank you.
645
00:33:06,361 --> 00:33:09,239
- Stay well.
- You too.
646
00:33:10,615 --> 00:33:12,575
- There is
an extremely high cost
647
00:33:12,617 --> 00:33:14,786
to the low prices
that people pay for cruises.
648
00:33:14,828 --> 00:33:16,871
Cruises have become so
unbelievably cheap
649
00:33:16,913 --> 00:33:18,498
and part of that is 'cause
they want to get you
650
00:33:18,540 --> 00:33:20,333
on the ship
so that you can spend money
651
00:33:20,375 --> 00:33:22,502
on drinks
and on shore excursions.
652
00:33:22,544 --> 00:33:24,421
Having said that,
the real underbelly of it
653
00:33:24,462 --> 00:33:26,840
is there are literally
thousands of crew members
654
00:33:26,881 --> 00:33:28,174
on every single cruise ship
655
00:33:28,216 --> 00:33:30,010
that are making pennies
an hour.
656
00:33:30,051 --> 00:33:32,929
They're generally speaking
from third world countries.
657
00:33:32,971 --> 00:33:35,098
They can only make a fraction
of what they would make
658
00:33:35,140 --> 00:33:37,183
on a cruise ship back home.
659
00:33:37,225 --> 00:33:38,977
[upbeat music playing]
660
00:33:39,019 --> 00:33:40,311
- Cruise lines like Carnival
661
00:33:40,353 --> 00:33:42,272
register all their ships
662
00:33:42,313 --> 00:33:44,858
in foreign flags
of convenient countries.
663
00:33:44,899 --> 00:33:46,401
Princess itself
664
00:33:46,443 --> 00:33:49,696
is incorporated
in the country of Bermuda,
665
00:33:49,738 --> 00:33:52,323
and they do this
to avoid U.S. taxes,
666
00:33:52,365 --> 00:33:54,534
U.S. wage and labor laws,
667
00:33:54,576 --> 00:33:59,080
and U.S. occupational health
and safety laws.
668
00:33:59,122 --> 00:34:03,418
So maritime law permits them
great flexibility
669
00:34:03,460 --> 00:34:05,754
in avoiding
their legal obligations
670
00:34:05,795 --> 00:34:07,005
under U.S. law.
671
00:34:07,047 --> 00:34:09,841
* *
672
00:34:32,197 --> 00:34:34,699
- Okay.
673
00:34:34,741 --> 00:34:38,286
[speaking language]
674
00:34:44,459 --> 00:34:47,337
- The company policy is
we're told
675
00:34:47,379 --> 00:34:51,174
to not really speak
to the media.
676
00:34:51,216 --> 00:34:53,593
If you speak to the media,
the repercussions
677
00:34:53,635 --> 00:34:56,221
are that you will not
have a job.
678
00:34:56,262 --> 00:34:58,181
- The Indian nationals
have, in fact,
679
00:34:58,223 --> 00:35:01,017
put out a video message
requesting the Modi government
680
00:35:01,059 --> 00:35:03,019
to pull them out of the ship.
681
00:35:03,061 --> 00:35:06,147
- Please, this is a request
that say please help us.
682
00:35:06,189 --> 00:35:08,775
Right now we are really scared.
Our family is scared.
683
00:35:08,817 --> 00:35:09,859
Everybody's scared.
684
00:35:11,986 --> 00:35:13,571
- I got really sick.
685
00:35:13,613 --> 00:35:15,990
I got scared, and I called up,
686
00:35:16,032 --> 00:35:19,536
and they asked me
to stay in the cabin.
687
00:35:19,577 --> 00:35:23,039
I had a roommate
who was sick a day before me,
688
00:35:23,081 --> 00:35:26,501
who was being also isolated
in the cabin along with me.
689
00:35:27,919 --> 00:35:30,380
There was nobody
who showed up on our door
690
00:35:30,422 --> 00:35:32,590
to come and test us.
691
00:35:32,632 --> 00:35:34,467
They were saying that they were
pretty busy dealing
692
00:35:34,509 --> 00:35:37,804
with more serious patients
and--
693
00:35:37,846 --> 00:35:40,015
which is why we got
a little furious
694
00:35:40,056 --> 00:35:42,851
and is why I made
the first video.
695
00:35:42,892 --> 00:35:45,937
I just want to inform you
that we need help.
696
00:35:45,979 --> 00:35:49,315
We need extra manpower
from the Japanese authority
697
00:35:49,357 --> 00:35:50,942
or from different authorities
698
00:35:50,984 --> 00:35:52,736
who could come in
and help us--
699
00:35:52,777 --> 00:35:55,822
everyone be tested and be
separated from the people
700
00:35:55,864 --> 00:35:56,948
who are infected.
701
00:36:10,337 --> 00:36:14,007
* *
702
00:36:14,049 --> 00:36:17,510
- It was definitely hard
on the "Diamond Princess"
703
00:36:17,552 --> 00:36:20,847
because it felt
that some people's lives
704
00:36:20,889 --> 00:36:23,516
were more important
than others.
705
00:36:23,558 --> 00:36:26,686
But back then, I was still
in the service mode,
706
00:36:26,728 --> 00:36:29,647
and we tried to have fun
with the passengers
707
00:36:29,689 --> 00:36:31,358
and keep their spirits high.
708
00:36:31,399 --> 00:36:33,985
[upbeat music]
709
00:37:21,282 --> 00:37:22,617
- I had got up early,
710
00:37:22,659 --> 00:37:24,953
and I went down
to the international café,
711
00:37:24,994 --> 00:37:27,789
and I was having my typical
morning cup of coffee,
712
00:37:27,831 --> 00:37:32,043
and my wife came down
and handed me her iPhone.
713
00:37:32,085 --> 00:37:36,256
And on the iPhone
was a posting on Cruise Critic
714
00:37:36,297 --> 00:37:39,134
of a previous passenger
715
00:37:39,175 --> 00:37:42,387
that had been on the ship
from February 11th
716
00:37:42,429 --> 00:37:44,264
through February 21st--
717
00:37:44,305 --> 00:37:47,100
had died of coronavirus.
718
00:37:47,142 --> 00:37:49,269
And I looked at my wife,
719
00:37:49,310 --> 00:37:52,105
and I said,
"We are in deep crap."
720
00:37:52,147 --> 00:37:56,401
* *
721
00:37:56,443 --> 00:37:57,986
- Carnival learned
on March 2nd
722
00:37:58,028 --> 00:38:00,613
he had tested positive
for COVID-19,
723
00:38:00,655 --> 00:38:03,033
and he died two days later.
724
00:38:03,074 --> 00:38:06,536
* *
725
00:38:06,578 --> 00:38:10,081
The main thrust
of all of our reporting
726
00:38:10,123 --> 00:38:12,834
was, why did the cruise ships
keep sailing...
727
00:38:14,711 --> 00:38:17,630
When there was
an abundance of signs,
728
00:38:17,672 --> 00:38:19,716
warnings, and cases
729
00:38:19,758 --> 00:38:21,968
that suggested there were
enormous risks
730
00:38:22,010 --> 00:38:24,846
to continue
cruising on these ships?
731
00:38:24,888 --> 00:38:28,683
* *
732
00:38:28,725 --> 00:38:30,143
- They told us
they were gonna put
733
00:38:30,185 --> 00:38:32,729
all these protocols in place.
734
00:38:32,771 --> 00:38:37,484
And there's people coughing
in front of us, behind us,
735
00:38:37,525 --> 00:38:39,152
and I'm thinking to myself,
736
00:38:39,194 --> 00:38:42,614
"Oh, well, surely
they're gonna get turned away.
737
00:38:42,655 --> 00:38:44,074
They're not getting on."
738
00:38:44,115 --> 00:38:45,492
- [coughs]
739
00:38:45,533 --> 00:38:47,786
- And then they just let them
right on the ship.
740
00:38:47,827 --> 00:38:48,870
- [coughing]
741
00:38:48,912 --> 00:38:50,080
[people coughing]
742
00:38:50,121 --> 00:38:52,916
- Right now there's
not a whole lot left.
743
00:38:52,957 --> 00:38:55,710
As you can hear, there's still
coughing in the background.
744
00:38:55,752 --> 00:38:57,837
A lot of these people
are smokers, though.
745
00:38:57,879 --> 00:39:02,175
So it's really hard to tell
what is a significant cough
746
00:39:02,217 --> 00:39:03,385
and what's not.
747
00:39:03,426 --> 00:39:06,846
So just kind of put up with it.
748
00:39:06,888 --> 00:39:10,600
Hopefully, we're okay, and I
will talk to you guys later.
749
00:39:11,935 --> 00:39:15,105
* *
750
00:39:15,146 --> 00:39:16,981
- Good morning, good morning,
good morning.
751
00:39:17,023 --> 00:39:19,401
It's day 11.
752
00:39:19,442 --> 00:39:21,236
No updates yet
from the captain.
753
00:39:21,277 --> 00:39:24,280
He did not make any
announcements yesterday at all
754
00:39:24,322 --> 00:39:25,824
about new cases.
755
00:39:25,865 --> 00:39:27,826
So that was very good news.
756
00:39:27,867 --> 00:39:30,662
- But we're just hanging out
and enjoying our breakfast.
757
00:39:30,704 --> 00:39:32,622
There's my lovely wife, Jerri.
758
00:39:34,791 --> 00:39:36,126
I get a call
from the medical office,
759
00:39:36,167 --> 00:39:38,420
and they say, "We want
to come up and see you."
760
00:39:38,461 --> 00:39:39,879
He hands me this paper,
761
00:39:39,921 --> 00:39:42,882
and it just says, "Because
of something on your test,
762
00:39:42,924 --> 00:39:44,551
you will be removed
from the ship."
763
00:39:44,592 --> 00:39:48,513
And I says, "You mean right now
I have to get packed and go?"
764
00:39:48,555 --> 00:39:50,849
And he says, "No, her."
765
00:39:50,890 --> 00:39:53,768
- They escorted me
down off the ship,
766
00:39:53,810 --> 00:39:57,689
down in the little tunnel,
got into an ambulance.
767
00:39:57,731 --> 00:40:00,233
I go, "Okay, they're taking me
somewhere."
768
00:40:00,275 --> 00:40:02,819
- On the "Diamond Princess"
in Yokohama, Japan,
769
00:40:02,861 --> 00:40:05,238
the number of confirmed cases
also rising.
770
00:40:05,280 --> 00:40:07,365
- Did you just say
that there are 67 new cases?
771
00:40:07,407 --> 00:40:08,825
Is that what I heard?
772
00:40:08,867 --> 00:40:12,620
285--that's a number
that I was not familiar with.
773
00:40:12,662 --> 00:40:15,957
At the very beginning
of this quarantine,
774
00:40:15,999 --> 00:40:20,045
I had complete confidence
and trust and faith
775
00:40:20,086 --> 00:40:22,756
in the information
that we were being given
776
00:40:22,797 --> 00:40:24,341
in the captain's announcements.
777
00:40:24,382 --> 00:40:26,760
I realized mid-interview
778
00:40:26,801 --> 00:40:29,637
that I had been
a little bit naive
779
00:40:29,679 --> 00:40:32,223
in believing
that "Diamond Princess"
780
00:40:32,265 --> 00:40:35,852
was going to be as transparent
as possible with me.
781
00:40:35,894 --> 00:40:38,646
- We felt like the longer
we were on the ship,
782
00:40:38,688 --> 00:40:43,193
the more likelihood of us
getting sick as well.
783
00:40:43,234 --> 00:40:46,071
- Every day
it's exponentially increasing,
784
00:40:46,112 --> 00:40:48,406
and we are in a petri dish
waiting to get infected,
785
00:40:48,448 --> 00:40:49,866
if we're not infected.
786
00:40:49,908 --> 00:40:54,704
- I sent several emails
to our local senators.
787
00:40:54,746 --> 00:40:56,998
My last email to him
was not very nice.
788
00:40:57,040 --> 00:40:58,958
I said, "You need to do
more than monitor.
789
00:40:59,000 --> 00:41:01,503
"You need to get off your ass
and get us off this ship
790
00:41:01,544 --> 00:41:03,088
before we all get sick
and die."
791
00:41:03,129 --> 00:41:05,882
And they
didn't really answer that.
792
00:41:05,924 --> 00:41:09,427
- We heard a report that
the U.S. will be evacuating
793
00:41:09,469 --> 00:41:11,012
Americans off this ship.
794
00:41:17,602 --> 00:41:20,980
All right, bye-bye
- Bye.
795
00:41:21,022 --> 00:41:22,649
- All right, Gordon,
one out of ten,
796
00:41:22,691 --> 00:41:25,026
how helpful was that?
- Zero.
797
00:41:27,362 --> 00:41:28,988
- I talked to Phil Roe.
798
00:41:29,030 --> 00:41:30,949
He's a Congressman
from the first district here
799
00:41:30,990 --> 00:41:33,076
and also a personal friend.
800
00:41:33,118 --> 00:41:35,161
- It was during
a congressional briefing
801
00:41:35,203 --> 00:41:39,332
that Congressman Roe raised
the question about the status
802
00:41:39,374 --> 00:41:42,210
of Americans on that boat
803
00:41:42,252 --> 00:41:44,254
because he had talked
to a passenger
804
00:41:44,295 --> 00:41:46,881
and heard that the conditions
on the boat
805
00:41:46,923 --> 00:41:49,718
were actually worse
than being reported.
806
00:41:51,553 --> 00:41:53,013
- Dr. Kadlec called.
807
00:41:53,054 --> 00:41:55,348
I think we all recognized
at the time
808
00:41:55,390 --> 00:41:58,351
that the "Diamond Princess"
was ground zero
809
00:41:58,393 --> 00:42:00,270
at that particular moment.
810
00:42:00,311 --> 00:42:03,231
If we could get
on the "Diamond Princess,"
811
00:42:03,273 --> 00:42:05,692
we would get
a significant leg up
812
00:42:05,734 --> 00:42:09,029
into understanding the virus.
813
00:42:09,070 --> 00:42:12,866
Also, if it were my family
members stuck on that ship,
814
00:42:12,907 --> 00:42:14,826
I think I would have wanted
somebody to go get them
815
00:42:14,868 --> 00:42:16,661
and bring them home.
816
00:42:16,703 --> 00:42:20,874
- Myself and Lawler had worked
in a number of big outbreaks,
817
00:42:20,915 --> 00:42:22,459
including Ebola outbreaks.
818
00:42:22,500 --> 00:42:25,754
I didn't think I was gonna be
jumping out of aircraft again.
819
00:42:25,795 --> 00:42:28,757
It's been a while since
we've deployed like that.
820
00:42:28,798 --> 00:42:31,384
This was a rapid response,
821
00:42:31,426 --> 00:42:34,262
even though there was
no special-operations
822
00:42:34,304 --> 00:42:36,389
infectious-disease
response capability
823
00:42:36,431 --> 00:42:38,433
in the U.S. government.
824
00:42:38,475 --> 00:42:41,936
So it was quite disorganized.
825
00:42:41,978 --> 00:42:45,398
I literally bought clothes
at the airport.
826
00:42:45,440 --> 00:42:48,777
We got a taxi and then headed
down to Yokohama.
827
00:42:54,449 --> 00:42:56,409
[vehicle beeping]
828
00:42:56,451 --> 00:42:59,412
[dramatic music]
829
00:42:59,454 --> 00:43:05,168
* *
830
00:43:05,210 --> 00:43:09,172
- Our team went on board
to do an initial assessment.
831
00:43:12,217 --> 00:43:16,096
We're going into a relatively
unknown environment.
832
00:43:16,137 --> 00:43:17,847
We're dealing with a virus
833
00:43:17,889 --> 00:43:22,018
that we still don't understand
very well.
834
00:43:22,060 --> 00:43:24,437
We decided that we would treat
the entire ship
835
00:43:24,479 --> 00:43:26,022
as essentially a hot zone.
836
00:43:27,399 --> 00:43:30,652
- Within minutes
of stepping on that ship,
837
00:43:30,694 --> 00:43:32,445
we knew coronavirus
was everywhere.
838
00:43:32,487 --> 00:43:34,239
It was like water.
839
00:43:34,280 --> 00:43:37,867
[tense music]
840
00:43:37,909 --> 00:43:39,661
It was surreal.
841
00:43:39,703 --> 00:43:42,122
I feel like I'm
in an Ebola outbreak
842
00:43:42,163 --> 00:43:44,624
'cause I'm wearing
all the stuff.
843
00:43:44,666 --> 00:43:46,584
I got the same smells.
844
00:43:46,626 --> 00:43:49,379
I got the same feel
except I'm surrounded
845
00:43:49,421 --> 00:43:51,006
by really bad art
846
00:43:51,047 --> 00:43:53,717
in the art gallery
of a cruise ship.
847
00:43:55,176 --> 00:43:57,470
- I was pretty shocked,
to be honest,
848
00:43:57,512 --> 00:43:59,264
when we got on board the ship
849
00:43:59,305 --> 00:44:01,850
to see how varied
850
00:44:01,891 --> 00:44:04,936
the infection control
practices were.
851
00:44:50,273 --> 00:44:52,609
- Several state room doors
were open,
852
00:44:52,650 --> 00:44:55,695
and people were unconscious.
853
00:44:55,737 --> 00:44:57,072
We'd go down a stairwell
854
00:44:57,113 --> 00:44:59,532
and find really inconsolable
crew members
855
00:44:59,574 --> 00:45:01,993
who just had
one of their bunkmates
856
00:45:02,035 --> 00:45:04,204
go off to the hospital.
857
00:45:04,245 --> 00:45:05,914
Their future was uncertain.
858
00:45:05,955 --> 00:45:08,083
So it was quite terrifying
for the crew.
859
00:45:10,001 --> 00:45:12,629
- We thought we had
quite a bit more time
860
00:45:12,671 --> 00:45:16,341
and started to lay out
some of the plans.
861
00:45:16,383 --> 00:45:18,426
By the time we eventually got
back off the boat,
862
00:45:18,468 --> 00:45:20,595
that plan had changed,
and we understood now
863
00:45:20,637 --> 00:45:22,931
that the aircraft were gonna be
there the next day.
864
00:45:22,972 --> 00:45:30,105
* *
865
00:45:32,816 --> 00:45:36,152
[harpsichord music]
866
00:45:36,194 --> 00:45:39,989
- A producer with CNN
sent me a message on Skype,
867
00:45:40,031 --> 00:45:43,368
and she said, "Hey, I hear
you're getting evacuated.
868
00:45:43,410 --> 00:45:44,994
Congratulations."
869
00:45:45,036 --> 00:45:47,330
And I had no idea
what she was talking about.
870
00:45:48,790 --> 00:45:51,418
- Sunday early a.m....
871
00:45:51,459 --> 00:45:53,628
we started off
with two teams--
872
00:45:53,670 --> 00:45:56,631
Team Charlie and Team Lima.
873
00:45:56,673 --> 00:46:00,135
Two aircraft were en route.
874
00:46:00,176 --> 00:46:03,430
- CDC decided,
and we agreed with them,
875
00:46:03,471 --> 00:46:06,266
anybody who is visibly ill
or symptomatic
876
00:46:06,307 --> 00:46:08,810
would not be subject
to repatriation.
877
00:46:10,645 --> 00:46:14,357
- We were going to have
to pass a medical inspection
878
00:46:14,399 --> 00:46:16,526
in order to get on that plane.
879
00:46:18,445 --> 00:46:21,906
Two officers from the CDC
came to our door
880
00:46:21,948 --> 00:46:23,867
and asked,
"How are you feeling?
881
00:46:23,908 --> 00:46:25,618
"Do you have a cough?
Are you sick?
882
00:46:25,660 --> 00:46:27,746
Do you have a fever? Okay."
883
00:46:27,787 --> 00:46:30,290
That was
the medical examination.
884
00:46:30,331 --> 00:46:32,083
- They said,
"Okay, just people
885
00:46:32,125 --> 00:46:34,377
who don't have the COVID."
886
00:46:34,419 --> 00:46:36,921
but the problem was, they
didn't know who had the COVID.
887
00:46:39,674 --> 00:46:42,927
- We were not done
seeing all Americans
888
00:46:42,969 --> 00:46:44,679
before they started
to load them
889
00:46:44,721 --> 00:46:46,306
for transport to the airport.
890
00:46:46,348 --> 00:46:48,600
So we looked
out a porthole window,
891
00:46:48,641 --> 00:46:51,436
and, sure enough, they were
loading the passengers.
892
00:46:51,478 --> 00:46:54,439
- Hand the passport to this
gentleman in the yellow.
893
00:46:54,481 --> 00:46:56,441
He will hand it
to the State Department folks
894
00:46:56,483 --> 00:46:58,026
on either side.
895
00:46:58,068 --> 00:47:00,862
They will keep your passport.
Then they'll put you on a bus.
896
00:47:00,904 --> 00:47:02,906
The bus will take you
to the airplane.
897
00:47:02,947 --> 00:47:04,991
The airplane takes you
to United States,
898
00:47:05,033 --> 00:47:06,493
and then you get your passport.
899
00:47:06,534 --> 00:47:07,660
- Whoo-hoo.
- All good with that?
900
00:47:07,702 --> 00:47:08,912
- Okay.
- Whoo-hoo.
901
00:47:08,953 --> 00:47:10,955
- Sayonara.
- Sayonara.
902
00:47:10,997 --> 00:47:14,334
- I'm just gonna say "papa."
- Papa.
903
00:47:14,376 --> 00:47:15,293
- [chuckles]
904
00:47:15,335 --> 00:47:17,629
- I'm gonna miss you guys
so much.
905
00:47:17,671 --> 00:47:19,673
- All right, Gordie.
- Yeah, yeah, yeah.
906
00:47:19,714 --> 00:47:21,216
- Where's bus two?
907
00:47:21,257 --> 00:47:23,885
- Our deck was like the
last deck to disembark.
908
00:47:23,927 --> 00:47:26,096
So Spencer and I
were literally
909
00:47:26,137 --> 00:47:28,056
some of the last people
to get off the ship,
910
00:47:28,098 --> 00:47:30,183
but that also means
that there are people
911
00:47:30,225 --> 00:47:32,018
on the bus for, like,
four hours
912
00:47:32,060 --> 00:47:33,603
just waiting
outside the cruise ship.
913
00:47:33,645 --> 00:47:35,063
- Bus number two.
Yes.
914
00:47:35,105 --> 00:47:37,357
- Get on board.
- Okay.
915
00:47:40,276 --> 00:47:42,612
- Any idea how long
until we get moving?
916
00:47:45,907 --> 00:47:48,243
- The CDC had given assurances
917
00:47:48,284 --> 00:47:50,829
that no one
who had tested positive
918
00:47:50,870 --> 00:47:52,080
or was symptomatic
919
00:47:52,122 --> 00:47:55,291
would get on the aircraft
to be repatriated.
920
00:47:55,333 --> 00:47:59,879
What we had not considered
as a possibility is...
921
00:47:59,921 --> 00:48:02,215
on the way to the airplane
922
00:48:02,257 --> 00:48:04,300
that test results
would come back
923
00:48:04,342 --> 00:48:07,512
to indicate that people
were potentially positive.
924
00:48:07,554 --> 00:48:10,181
- We there yet?
[people chuckle]
925
00:48:10,223 --> 00:48:12,892
- The U.S. officials find out
that 14 of the Americans
926
00:48:12,934 --> 00:48:15,228
have tested positive
for the virus.
927
00:48:15,270 --> 00:48:17,647
Worse--they're all sitting
on the buses
928
00:48:17,689 --> 00:48:20,442
with the other
healthy Americans.
929
00:48:20,483 --> 00:48:23,611
- The whole load of passengers
were at risk.
930
00:48:23,653 --> 00:48:26,781
We contacted Dr. Fauci,
931
00:48:26,823 --> 00:48:28,908
Dr. Schuchat from CDC,
932
00:48:28,950 --> 00:48:31,453
Dr. Walters from State.
933
00:48:31,494 --> 00:48:35,290
The conversation
got a bit contested.
934
00:48:35,331 --> 00:48:38,251
- This debate
over whether to bring
935
00:48:38,293 --> 00:48:40,545
the infected Americans back--
936
00:48:40,587 --> 00:48:42,047
it's very animated.
937
00:48:42,088 --> 00:48:43,798
It's very intense.
938
00:48:43,840 --> 00:48:46,843
They're trying to make
this last-minute call
939
00:48:46,885 --> 00:48:48,595
with serious repercussions.
940
00:48:48,636 --> 00:48:52,807
* *
941
00:48:52,849 --> 00:48:55,935
- What happened on the
"Diamond Princess" operation
942
00:48:55,977 --> 00:48:58,021
is there's multiple leaders.
943
00:48:58,063 --> 00:49:00,815
So there was
no unified command
944
00:49:00,857 --> 00:49:04,277
and no single person
that was responsible.
945
00:49:04,319 --> 00:49:05,779
- That's it.
- That's it.
946
00:49:05,820 --> 00:49:07,697
- Yep, that's the exact plane.
947
00:49:10,116 --> 00:49:11,826
- Ultimately,
the decision was made
948
00:49:11,868 --> 00:49:13,495
that we would bring
all of these folks
949
00:49:13,536 --> 00:49:16,873
together and load them
on the aircraft.
950
00:49:16,915 --> 00:49:20,543
- In order to get off the bus
and board the plane,
951
00:49:20,585 --> 00:49:23,546
they had to give us
our passport.
952
00:49:25,173 --> 00:49:27,467
We sat there
for about three hours
953
00:49:27,509 --> 00:49:29,969
because they lost
our passports.
954
00:49:30,011 --> 00:49:32,722
- Stanley.
955
00:49:32,764 --> 00:49:35,392
Can you grab your stuff
and come on down, please?
956
00:49:35,433 --> 00:49:38,228
- They had accumulated
this big box of passports.
957
00:49:38,269 --> 00:49:39,813
So they'd go
through the whole thing,
958
00:49:39,854 --> 00:49:41,523
give have a couple
of passports out,
959
00:49:41,564 --> 00:49:43,066
go to the next bus,
do the same thing.
960
00:49:45,068 --> 00:49:47,320
- Kamala Rhodes.
961
00:49:47,362 --> 00:49:49,447
- They're passing them back.
962
00:49:49,489 --> 00:49:50,824
This is not a good way
963
00:49:50,865 --> 00:49:52,826
to, you know, prevent spread
of this virus.
964
00:49:52,867 --> 00:49:54,160
- If you have a passport,
965
00:49:54,202 --> 00:49:56,079
you can get off
and board the plane.
966
00:49:56,121 --> 00:50:00,417
* *
967
00:50:00,458 --> 00:50:03,211
- They transferred us
to the cargo plane,
968
00:50:03,253 --> 00:50:06,131
where we sat
another couple hours.
969
00:50:06,172 --> 00:50:09,551
* *
970
00:50:09,592 --> 00:50:13,013
- I was in a long line
for the porta-potties
971
00:50:13,054 --> 00:50:17,726
when one of the guys in these
hazmat "Ghostbuster"-type suits
972
00:50:17,767 --> 00:50:21,396
came up to the lady
right in front of me...
973
00:50:21,438 --> 00:50:24,899
and said,
"You've just tested positive."
974
00:50:24,941 --> 00:50:26,276
She said, "I feel fine."
975
00:50:26,317 --> 00:50:28,319
He said,
"Well, you're asymptomatic,
976
00:50:28,361 --> 00:50:29,529
"but you're positive.
977
00:50:29,571 --> 00:50:31,740
"So would you please come
with me
978
00:50:31,781 --> 00:50:33,825
and get in this tent
over here?"
979
00:50:33,867 --> 00:50:37,412
Well, I'm in complete shock.
980
00:50:37,454 --> 00:50:39,873
I haven't seen anybody
for two weeks
981
00:50:39,914 --> 00:50:41,249
until I got on the bus,
982
00:50:41,291 --> 00:50:43,376
and now I'm standing
for 15 minutes
983
00:50:43,418 --> 00:50:45,920
next to somebody
who was positive.
984
00:50:45,962 --> 00:50:47,547
And I walked back to Phil,
985
00:50:47,589 --> 00:50:51,301
and I said,
"We've got a problem."
986
00:50:51,343 --> 00:50:56,806
* *
987
00:50:56,848 --> 00:50:58,141
- We had our hands full
988
00:50:58,183 --> 00:51:00,977
for all types of medical
problems on the aircraft,
989
00:51:01,019 --> 00:51:03,188
and there was only one
physician on each aircraft,
990
00:51:03,229 --> 00:51:05,315
with hundreds of patients,
in my case.
991
00:51:07,942 --> 00:51:10,737
I had nine medical emergencies
on board.
992
00:51:10,779 --> 00:51:14,866
I had a syncope,
a self-limiting seizure,
993
00:51:14,908 --> 00:51:16,409
lots of nausea and vomiting,
994
00:51:16,451 --> 00:51:19,245
to chest pains,
respiratory distress,
995
00:51:19,287 --> 00:51:20,914
as well as I had two patients
996
00:51:20,955 --> 00:51:23,625
become symptomatic
with coronavirus.
997
00:51:25,001 --> 00:51:29,297
- I got up and went
over to the card table
998
00:51:29,339 --> 00:51:31,132
where the
air force doctor was.
999
00:51:31,174 --> 00:51:35,970
He took my temperature,
confirmed that it was over 103,
1000
00:51:36,012 --> 00:51:39,349
and immediately put me
in the quarantine area.
1001
00:51:39,391 --> 00:51:46,523
* *
1002
00:51:47,982 --> 00:51:50,568
- It was past midnight
in California.
1003
00:51:54,322 --> 00:51:57,784
There's a line
of military personnel,
1004
00:51:57,826 --> 00:51:59,327
and they keep saying,
"Welcome home, welcome home."
1005
00:52:02,455 --> 00:52:03,998
- The "Diamond Princess"
1006
00:52:04,040 --> 00:52:07,961
demonstrated this is
a highly transmissible virus.
1007
00:52:08,003 --> 00:52:12,090
It almost certainly has to be
spreading by aerosol route,
1008
00:52:12,132 --> 00:52:15,635
and it really looks
as if people without symptoms
1009
00:52:15,677 --> 00:52:18,221
are capable
of spreading the virus.
1010
00:52:18,263 --> 00:52:21,391
That really hit us, in terms
of understanding
1011
00:52:21,433 --> 00:52:23,351
how difficult
this would be to control.
1012
00:52:23,393 --> 00:52:25,228
[tense music]
1013
00:52:25,270 --> 00:52:28,523
- I had a conversation
with my family this morning,
1014
00:52:28,565 --> 00:52:31,526
and I told my children
that while I didn't think
1015
00:52:31,568 --> 00:52:33,653
that they were
at risk right now,
1016
00:52:33,695 --> 00:52:36,823
we, as a family,
need to be preparing
1017
00:52:36,865 --> 00:52:39,284
for significant disruption
of our lives.
1018
00:52:39,325 --> 00:52:42,537
It's not so much a question of
if this will happen anymore
1019
00:52:42,579 --> 00:52:45,290
but a question of exactly
when this will happen
1020
00:52:45,331 --> 00:52:47,667
and how many people
in this country
1021
00:52:47,709 --> 00:52:49,169
will have severe illness.
1022
00:52:49,210 --> 00:52:53,631
- After that telebriefing,
the market tanks,
1023
00:52:53,673 --> 00:52:57,427
and just pandemonium ensues
across the administration.
1024
00:52:57,469 --> 00:52:59,679
[percussive music playing]
1025
00:52:59,721 --> 00:53:01,723
The president is in India
at this time,
1026
00:53:01,765 --> 00:53:04,351
but when they catch wind
of what she has said
1027
00:53:04,392 --> 00:53:06,978
on the telebriefing and how
much the market has fallen,
1028
00:53:07,020 --> 00:53:11,524
they go into this overdrive
of message control.
1029
00:53:11,566 --> 00:53:13,443
- I think Dr. Messonnier talked
1030
00:53:13,485 --> 00:53:15,737
about the potential
for community transmission.
1031
00:53:15,779 --> 00:53:18,823
It's helpful to think
about a bad flu year.
1032
00:53:18,865 --> 00:53:20,367
- The White House,
at this point,
1033
00:53:20,408 --> 00:53:24,412
views the pandemic
as a public relations crisis
1034
00:53:24,454 --> 00:53:26,915
and not as much
a public health crisis.
1035
00:53:26,956 --> 00:53:30,168
- It's very important to say
that our efforts at containment
1036
00:53:30,210 --> 00:53:31,920
so far have worked.
1037
00:53:33,546 --> 00:53:35,632
- On February 20th,
1038
00:53:35,674 --> 00:53:38,426
"The Washington Post"
writes this article
1039
00:53:38,468 --> 00:53:40,845
that says the CDC
was overruled
1040
00:53:40,887 --> 00:53:44,891
on this decision in bringing
back the infected Americans.
1041
00:53:44,933 --> 00:53:50,480
And the president sees this
and is just furious.
1042
00:53:50,522 --> 00:53:53,066
At this point,
he is obsessively watching
1043
00:53:53,108 --> 00:53:54,609
the coronavirus numbers
1044
00:53:54,651 --> 00:53:56,778
the same way he watches
the stock market--
1045
00:53:56,820 --> 00:53:58,863
as a direct reflection of him.
1046
00:53:58,905 --> 00:54:02,158
So he calls Alex Azar
and says,
1047
00:54:02,200 --> 00:54:04,536
"Who made the decision
to bring these people back?
1048
00:54:04,577 --> 00:54:06,621
This doubles
my numbers overnight."
1049
00:54:06,663 --> 00:54:09,040
- I was called
into the Oval Office
1050
00:54:09,082 --> 00:54:12,460
with Secretary Azar,
Dr. Fauci, and Dr. Redfield.
1051
00:54:12,502 --> 00:54:16,423
It had been reported that the
president wanted to sack me.
1052
00:54:16,464 --> 00:54:18,466
President Trump said,
"Anthony."
1053
00:54:18,508 --> 00:54:21,261
He always referred
to Dr. Fauci as Anthony.
1054
00:54:21,302 --> 00:54:23,972
"Anthony, did we do
the right thing
1055
00:54:24,014 --> 00:54:27,392
by bringing those people home
from Japan?"
1056
00:54:27,434 --> 00:54:29,769
I don't think I had enough time
1057
00:54:29,811 --> 00:54:33,273
to either break a sweat
or pass out
1058
00:54:33,314 --> 00:54:34,816
because Dr. Fauci said,
1059
00:54:34,858 --> 00:54:37,861
"Well, Mr. President, I think
it was the right thing."
1060
00:54:37,902 --> 00:54:40,697
And the president, without
acknowledging me at all,
1061
00:54:40,739 --> 00:54:42,782
said, "Yes, it was.
1062
00:54:42,824 --> 00:54:46,036
It was the right thing to do."
1063
00:54:46,077 --> 00:54:49,205
- I think the fact
that they didn't know
1064
00:54:49,247 --> 00:54:52,459
how to handle the situation
on a single cruise ship
1065
00:54:52,500 --> 00:54:54,210
off the coast of Japan
1066
00:54:54,252 --> 00:54:57,047
and that people at the top
levels of the U.S. government
1067
00:54:57,088 --> 00:55:00,008
would be arguing about it
and contradicting each other
1068
00:55:00,050 --> 00:55:02,302
and that the president
would threaten to fire
1069
00:55:02,344 --> 00:55:03,762
multiple people because of it,
1070
00:55:03,803 --> 00:55:05,472
because of one cruise ship,
1071
00:55:05,513 --> 00:55:07,682
that would foreshadow
1072
00:55:07,724 --> 00:55:10,143
all of the things
that were to come.
1073
00:55:10,185 --> 00:55:11,728
They can't get that right.
1074
00:55:11,770 --> 00:55:14,147
How are they gonna get
the rest of this right?
1075
00:55:14,189 --> 00:55:17,150
[tense music]
1076
00:55:17,192 --> 00:55:20,862
* *
1077
00:55:20,904 --> 00:55:23,782
- After disaster response
operations,
1078
00:55:23,823 --> 00:55:27,660
we have to report
into our harbor.
1079
00:55:27,702 --> 00:55:30,580
We realized there were many
more cruise ships out there.
1080
00:55:30,622 --> 00:55:37,796
* *
1081
00:55:37,837 --> 00:55:41,758
And then within two days,
we were back in San Francisco
1082
00:55:41,800 --> 00:55:44,511
for the "Grand Princess."
1083
00:55:44,552 --> 00:55:46,513
- ACT 1...
1084
00:55:46,554 --> 00:55:48,598
we're heading to the blue boat.
1085
00:55:48,640 --> 00:55:50,141
Got a ways to go.
1086
00:55:53,770 --> 00:55:56,106
- This is
a safety announcement.
1087
00:55:56,147 --> 00:55:59,109
A helicopter operation
is about to take place.
1088
00:55:59,150 --> 00:56:01,444
You should remain inside.
1089
00:56:01,486 --> 00:56:05,115
- We were fortunate that
my wife had booked a balcony,
1090
00:56:05,156 --> 00:56:06,449
that we could look outside,
1091
00:56:06,491 --> 00:56:08,118
and we saw the helicopter
bring the test kits in.
1092
00:56:10,286 --> 00:56:12,205
- Well, the sample collection
continues.
1093
00:56:12,247 --> 00:56:14,374
We expect the test results
1094
00:56:14,416 --> 00:56:17,168
sometime tomorrow morning.
1095
00:56:17,210 --> 00:56:20,422
As a reminder, we do not have
any confirmed cases
1096
00:56:20,463 --> 00:56:23,383
of COVID-19
on the "Grand Princess."
1097
00:56:23,425 --> 00:56:26,553
- This is
the "Grand Princess."
1098
00:56:26,594 --> 00:56:30,306
About every 17th patient
is infected.
1099
00:56:30,348 --> 00:56:32,100
[indistinct]
1100
00:56:32,142 --> 00:56:34,060
And so we're getting them
off the boat.
1101
00:56:34,102 --> 00:56:36,146
- The "Grand Princess"
cruise ship
1102
00:56:36,187 --> 00:56:38,398
has been moored
off the coast of California
1103
00:56:38,440 --> 00:56:40,025
since Wednesday night.
1104
00:56:40,066 --> 00:56:44,029
21 individuals
on the "Grand Princess"
1105
00:56:44,070 --> 00:56:45,238
tested positive.
1106
00:56:45,280 --> 00:56:46,740
- On the flight to Atlanta,
1107
00:56:46,781 --> 00:56:49,743
the president was watching
Fox News on "Air Force One,"
1108
00:56:49,784 --> 00:56:52,162
and he was seeing
the case numbers rise,
1109
00:56:52,203 --> 00:56:53,955
and he knew
there was this cruise ship,
1110
00:56:53,997 --> 00:56:56,666
the "Grand Princess," floating
off the coast of California.
1111
00:56:56,708 --> 00:56:59,294
- If it were up to me,
I would be inclined to say
1112
00:56:59,336 --> 00:57:02,088
leave everybody on the ship
for a period of time,
1113
00:57:02,130 --> 00:57:04,174
and you use the ship
as your base.
1114
00:57:04,215 --> 00:57:07,135
But a lot of people would
rather do it a different way.
1115
00:57:07,177 --> 00:57:09,262
They'd rather quarantine
people on the land.
1116
00:57:09,304 --> 00:57:12,432
Now, when they do that, our
numbers are gonna go up, okay?
1117
00:57:12,474 --> 00:57:14,601
Our numbers are gonna go up.
1118
00:57:14,642 --> 00:57:16,811
- There was exasperation
1119
00:57:16,853 --> 00:57:18,605
on the part
of a lot of U.S. officials
1120
00:57:18,646 --> 00:57:20,648
when they heard
those comments,
1121
00:57:20,690 --> 00:57:22,609
because the cat's
out of the bag.
1122
00:57:22,650 --> 00:57:24,444
The virus is spreading.
1123
00:57:24,486 --> 00:57:25,695
Do you not realize
1124
00:57:25,737 --> 00:57:27,739
we have a much bigger crisis
on our hands
1125
00:57:27,781 --> 00:57:29,449
than this one ship?
1126
00:57:29,491 --> 00:57:31,951
- So we just had
a great meeting.
1127
00:57:31,993 --> 00:57:34,412
Tremendous unity
in the Republican Party.
1128
00:57:34,454 --> 00:57:38,958
- When you mix disastrous
disease outbreak and politics,
1129
00:57:39,000 --> 00:57:41,961
you get politics
in this country.
1130
00:57:42,003 --> 00:57:42,921
- It'll go away.
1131
00:57:42,962 --> 00:57:44,547
It will go away.
Just stay calm.
1132
00:57:44,589 --> 00:57:48,385
- You know, cruise ships are
not a source for coronavirus.
1133
00:57:48,426 --> 00:57:49,636
- We need a little separation
1134
00:57:49,678 --> 00:57:51,346
until such time
as this goes away.
1135
00:57:51,388 --> 00:57:52,681
It's gonna go away.
1136
00:57:52,722 --> 00:57:54,432
- There's lots
of natural social distancing.
1137
00:57:54,474 --> 00:57:55,475
The ships are large.
1138
00:57:55,517 --> 00:57:56,851
- You know it is going away?
1139
00:57:56,893 --> 00:57:59,104
- I think there was a lot
of movement
1140
00:57:59,145 --> 00:58:01,147
to figure out
what was going on,
1141
00:58:01,189 --> 00:58:05,735
but the response time
from a CDC that wasn't warm
1142
00:58:05,777 --> 00:58:08,071
to admitting that there was
a problem at the time
1143
00:58:08,113 --> 00:58:11,908
and an administration that
was downplaying it, you know,
1144
00:58:11,950 --> 00:58:16,454
led the cruise companies
to behave this way as well.
1145
00:58:16,496 --> 00:58:18,998
- We're doing a great job
with it, and it will go away.
1146
00:58:19,040 --> 00:58:20,875
Just stay calm.
It will go away.
1147
00:58:20,917 --> 00:58:22,836
We want to protect
our shipping industry,
1148
00:58:22,877 --> 00:58:26,256
our cruise industry,
cruise ships.
1149
00:58:26,297 --> 00:58:29,718
- The CDC wanted to issue
a No Sail Order,
1150
00:58:29,759 --> 00:58:31,511
which is within
the agency's purview.
1151
00:58:31,553 --> 00:58:33,013
- Cameras keeping
moving to the wall.
1152
00:58:33,054 --> 00:58:34,472
- Guys, keep--
- Keep moving to the wall.
1153
00:58:34,514 --> 00:58:36,933
- You guys got to keep going
all the way back, come on.
1154
00:58:36,975 --> 00:58:39,728
- But a lot of the cruise
industry is in Florida,
1155
00:58:39,769 --> 00:58:41,896
which was
a crucial swing state,
1156
00:58:41,938 --> 00:58:44,190
and it would mean
a massive shutdown
1157
00:58:44,232 --> 00:58:45,859
to a pretty big industry.
1158
00:58:45,900 --> 00:58:47,902
[reporters shouting]
1159
00:58:47,944 --> 00:58:51,031
So there was a big fight
with the White House
1160
00:58:51,072 --> 00:58:53,908
over getting
this No Sail Order out.
1161
00:59:03,543 --> 00:59:06,963
- March 7th, Grant Tarling,
the Chief Medical Officer,
1162
00:59:07,005 --> 00:59:08,673
is publicly promising
1163
00:59:08,715 --> 00:59:10,717
that they were using a cleanser
1164
00:59:10,759 --> 00:59:14,387
that was proven
to eliminate coronavirus
1165
00:59:14,429 --> 00:59:16,056
within 30 seconds.
1166
00:59:17,474 --> 00:59:21,436
- There was no enhanced
protocols that we saw.
1167
00:59:21,478 --> 00:59:23,730
The only enhanced protocol
that I'm aware of
1168
00:59:23,772 --> 00:59:25,357
is that we had
to fill in a form
1169
00:59:25,398 --> 00:59:28,401
confirming that we had not come
through a list of countries
1170
00:59:28,443 --> 00:59:31,154
within the 14 days
prior to boarding.
1171
00:59:37,160 --> 00:59:39,329
- That was nothing
out of the ordinary.
1172
00:59:39,371 --> 00:59:43,833
They were just walking around
wiping hard-surface areas,
1173
00:59:43,875 --> 00:59:46,836
and there were
hand sanitizer stations.
1174
00:59:46,878 --> 00:59:48,588
[upbeat music playing]
1175
00:59:48,630 --> 00:59:51,174
- Nobody was wearing masks.
1176
00:59:51,216 --> 00:59:52,967
all:
* We all live in... *
1177
00:59:53,009 --> 00:59:55,970
- We didn't felt
that the virus was around
1178
00:59:56,012 --> 00:59:58,848
or a threat to us at all.
1179
00:59:58,890 --> 01:00:00,183
It was very positive.
1180
01:00:03,478 --> 01:00:07,357
- So we're about to disembark
in San Juan
1181
01:00:07,399 --> 01:00:11,861
and then do a little shopping,
do a little exploring.
1182
01:00:11,903 --> 01:00:14,948
Our first stop
was in Puerto Rico,
1183
01:00:14,989 --> 01:00:17,450
and my husband and I grabbed
our gear,
1184
01:00:17,492 --> 01:00:19,661
and we headed off the ship.
1185
01:00:19,703 --> 01:00:22,872
And the first thing I noticed
was an ambulance.
1186
01:00:22,914 --> 01:00:25,083
The people working
the ambulance
1187
01:00:25,125 --> 01:00:27,460
were wearing, like,
a hazmat outfit,
1188
01:00:27,502 --> 01:00:31,881
and I looked at my husband,
and I said, "That's COVID."
1189
01:00:31,923 --> 01:00:33,633
- First, we thought
we were gonna be docking
1190
01:00:33,675 --> 01:00:35,176
back in San Francisco,
1191
01:00:35,218 --> 01:00:37,721
and we just kept floating
and circling and floating.
1192
01:00:37,762 --> 01:00:41,266
- The "Grand Princess" was
a different kettle of fish.
1193
01:00:41,307 --> 01:00:43,643
We had to take what we did
in "Diamond Princess"
1194
01:00:43,685 --> 01:00:44,978
and put it on steroids.
1195
01:00:45,020 --> 01:00:46,396
The number of patients
1196
01:00:46,438 --> 01:00:48,815
we'd have to put in quarantine
was over 1,000.
1197
01:00:48,857 --> 01:00:51,651
It was, if you will,
the last stand
1198
01:00:51,693 --> 01:00:54,112
for coronavirus cruise ships,
1199
01:00:54,154 --> 01:00:56,656
and realize that we were
probably on the precipice
1200
01:00:56,698 --> 01:00:59,325
of a full-blown pandemic.
1201
01:00:59,367 --> 01:01:01,369
[dramatic music]
1202
01:01:01,411 --> 01:01:05,290
- The problem
with the government's fixation
1203
01:01:05,331 --> 01:01:07,667
on getting people
off these cruise ships,
1204
01:01:07,709 --> 01:01:09,544
which was well-intentioned,
1205
01:01:09,586 --> 01:01:11,838
is that it took so many people
1206
01:01:11,880 --> 01:01:13,548
and so many resources.
1207
01:01:13,590 --> 01:01:15,467
It meant that there
was less attention paid
1208
01:01:15,508 --> 01:01:18,011
to what was actually
happening on the home front
1209
01:01:18,053 --> 01:01:19,888
and all the spread
that was happening
1210
01:01:19,929 --> 01:01:22,349
and the delay in getting
a No Sail Order out.
1211
01:01:22,390 --> 01:01:23,516
- There was a meeting
1212
01:01:23,558 --> 01:01:26,061
with the cruise ship
executives, the CEOs
1213
01:01:26,102 --> 01:01:28,355
to tell them they really got
to come forth
1214
01:01:28,396 --> 01:01:31,358
with a plan to tighten up
the protection
1215
01:01:31,399 --> 01:01:32,525
of people who go on,
1216
01:01:32,567 --> 01:01:34,235
as well as what happens
when they go off.
1217
01:01:34,277 --> 01:01:36,613
So they've been given
the mandate to fix it,
1218
01:01:36,654 --> 01:01:37,906
and if they don't fix it,
1219
01:01:37,947 --> 01:01:39,824
then they're gonna maybe get
some regulations
1220
01:01:39,866 --> 01:01:41,576
that they don't like.
1221
01:01:41,618 --> 01:01:44,204
- To give you a sense
of the time line,
1222
01:01:44,245 --> 01:01:46,373
I think it's important
to remember that at March 7th,
1223
01:01:46,414 --> 01:01:49,751
Grant Tarling is promising
in a press conference
1224
01:01:49,793 --> 01:01:51,795
that they have this sanitizer,
1225
01:01:51,836 --> 01:01:53,046
and six days later,
1226
01:01:53,088 --> 01:01:55,423
they're agreeing
to the voluntary shutdown.
1227
01:01:57,509 --> 01:01:59,386
- In the interest
of doing what's right
1228
01:01:59,427 --> 01:02:01,471
and upholding
our core values...
1229
01:02:08,812 --> 01:02:11,398
And we will do everything
in our power
1230
01:02:11,439 --> 01:02:13,066
to return each guest home
1231
01:02:13,108 --> 01:02:16,361
with the greatest amount
of care possible.
1232
01:02:20,115 --> 01:02:22,617
- We're steaming on to Antigua,
1233
01:02:22,659 --> 01:02:25,787
which is our final stop
before we cross the ocean.
1234
01:02:25,829 --> 01:02:28,957
We're talking about
whether we're gonna get off,
1235
01:02:28,998 --> 01:02:30,542
and I look out the window,
1236
01:02:30,583 --> 01:02:34,963
and the ship is sailing
past the island of Antigua.
1237
01:02:35,005 --> 01:02:37,632
- We absolutely
were held hostage.
1238
01:02:37,674 --> 01:02:40,176
If they had told the truth,
1239
01:02:40,218 --> 01:02:43,471
we would've never gotten back
on the ship in Puerto Rico.
1240
01:02:43,513 --> 01:02:47,934
We would've gotten
a flight home from there.
1241
01:02:47,976 --> 01:02:50,603
- It was a very scary feeling
1242
01:02:50,645 --> 01:02:53,273
to spend five days
1243
01:02:53,314 --> 01:02:55,442
going across
the Atlantic Ocean,
1244
01:02:55,483 --> 01:02:58,778
where there's
no cavalry coming.
1245
01:02:58,820 --> 01:03:01,531
[upbeat music playing]
1246
01:03:01,573 --> 01:03:03,533
They decided
that we weren't gonna have
1247
01:03:03,575 --> 01:03:06,286
any, like,
organized group activities,
1248
01:03:06,327 --> 01:03:08,580
but they didn't shut down
the casinos,
1249
01:03:08,621 --> 01:03:10,915
and they didn't shut down
the bars.
1250
01:03:10,957 --> 01:03:12,834
[person cheers]
1251
01:03:12,876 --> 01:03:16,129
- Anything that didn't make
money was canceled.
1252
01:03:16,171 --> 01:03:18,256
The things
that made them money
1253
01:03:18,298 --> 01:03:21,134
remained open
for quite some time.
1254
01:03:24,054 --> 01:03:25,972
- We were in Wellington
on the Saturday
1255
01:03:26,014 --> 01:03:27,223
and then Napier on the Sunday,
1256
01:03:27,265 --> 01:03:29,351
and it was as we left Napier
1257
01:03:29,392 --> 01:03:31,519
that we were informed
that the ship was being sent
1258
01:03:31,561 --> 01:03:34,481
back to Australia
effective immediately
1259
01:03:34,522 --> 01:03:37,484
and the cruise
was being cut short.
1260
01:03:37,525 --> 01:03:39,027
We were told at the time
1261
01:03:39,069 --> 01:03:40,987
that it was because
of the bad weather
1262
01:03:41,029 --> 01:03:43,948
that was north of the island.
1263
01:03:43,990 --> 01:03:45,325
- In the medical center,
1264
01:03:45,367 --> 01:03:48,495
there's at least
a dozen individuals
1265
01:03:48,536 --> 01:03:52,999
who are suffering
from COVID symptoms,
1266
01:03:53,041 --> 01:03:56,336
and some of them
are in severe states...
1267
01:03:56,378 --> 01:03:58,546
and yet the cruise director
1268
01:03:58,588 --> 01:04:01,424
is leading
this grand old party time
1269
01:04:01,466 --> 01:04:04,302
at the moment that people are
going through major suffering
1270
01:04:04,344 --> 01:04:06,137
in the medical center.
1271
01:04:06,179 --> 01:04:09,724
all: * Got this feeling
in my body *
1272
01:04:09,766 --> 01:04:12,310
- It felt like you were
in a different world.
1273
01:04:12,352 --> 01:04:14,354
They made us all feel
1274
01:04:14,396 --> 01:04:16,523
that there was no COVID
on the ship.
1275
01:04:16,564 --> 01:04:19,818
We could go along and have fun
and do what we wanted to do,
1276
01:04:19,859 --> 01:04:22,570
and we'd be fine.
1277
01:04:30,870 --> 01:04:32,872
[applause]
Thank you very much!
1278
01:04:32,914 --> 01:04:34,499
Thank you very much!
Have a great day!
1279
01:04:34,541 --> 01:04:35,792
Enjoy this day!
1280
01:04:35,834 --> 01:04:38,545
Go out! Enjoy the bars!
Enjoy the dining here!
1281
01:04:38,586 --> 01:04:41,381
Eat everything!
Eat everything!
1282
01:04:41,423 --> 01:04:43,883
[laughter]
You have to eat everything!
1283
01:04:43,925 --> 01:04:45,760
Please, eat everything!
1284
01:04:45,802 --> 01:04:49,014
Have a great afternoon.
We'll see you later. Bye!
1285
01:04:49,055 --> 01:04:52,809
[cheers and applause]
1286
01:04:52,851 --> 01:04:56,021
- We actually learned
through the media
1287
01:04:56,062 --> 01:04:58,690
that our woman and man
in Puerto Rico
1288
01:04:58,732 --> 01:05:03,737
tested positive for COVID
before the ship admitted it.
1289
01:05:03,778 --> 01:05:07,907
They kept telling us that that
COVID test has not come back.
1290
01:05:07,949 --> 01:05:10,118
That COVID test
has not come back.
1291
01:05:12,078 --> 01:05:14,664
Why was it so important
1292
01:05:14,706 --> 01:05:19,252
to pretend that there's
no COVID on the ship?
1293
01:05:19,294 --> 01:05:22,756
Why were they interested
in allowing all of us
1294
01:05:22,797 --> 01:05:26,426
to continue to mingle
and to continue this cruise
1295
01:05:26,468 --> 01:05:29,596
as though
there's not a problem?
1296
01:05:29,637 --> 01:05:34,601
- Carnival's share price
is down 30% today,
1297
01:05:34,642 --> 01:05:36,478
but it's 85% down
1298
01:05:36,519 --> 01:05:38,438
since its highs
just a few weeks ago.
1299
01:05:38,480 --> 01:05:42,609
- For us right now
with pausing our sailings,
1300
01:05:42,650 --> 01:05:45,111
the critical thing
for us is cash.
1301
01:05:45,153 --> 01:05:46,946
[upbeat music playing]
1302
01:05:46,988 --> 01:05:48,406
- The cruising companies--
1303
01:05:48,448 --> 01:05:50,950
I think they want to protect
their image first.
1304
01:05:50,992 --> 01:05:53,286
Image is big, 'cause image
1305
01:05:53,328 --> 01:05:57,165
is what brings
passengers to them.
1306
01:05:57,207 --> 01:05:59,918
I think the image
is based on security.
1307
01:05:59,959 --> 01:06:02,796
They will always say
that passenger well-being
1308
01:06:02,837 --> 01:06:04,130
is their priority.
1309
01:06:04,172 --> 01:06:06,174
- Our highest responsibility
1310
01:06:06,216 --> 01:06:08,885
and our top priorities
are compliance.
1311
01:06:08,927 --> 01:06:10,345
Compliance.
Compliance.
1312
01:06:10,387 --> 01:06:12,555
Environmental protection.
Environmental protection.
1313
01:06:12,597 --> 01:06:16,184
And the health, safety,
and well-being of our guests.
1314
01:06:16,226 --> 01:06:18,353
Of our crew and the people
and the places we touch.
1315
01:06:18,395 --> 01:06:22,440
And, of course, our crew
and our shoreside personnel.
1316
01:06:22,482 --> 01:06:25,318
- It's, "We got two ways of
making ourselves profitable.
1317
01:06:25,360 --> 01:06:27,487
"We either increase
the amount of money coming in,
1318
01:06:27,529 --> 01:06:29,572
"which is often
onboard revenue,
1319
01:06:29,614 --> 01:06:32,867
or we decrease our expenses."
1320
01:06:32,909 --> 01:06:35,495
You get a cheap cruise
because Carnival Corporation
1321
01:06:35,537 --> 01:06:37,622
pays no corporate income tax.
1322
01:06:37,664 --> 01:06:39,165
- That's not true.
1323
01:06:39,207 --> 01:06:41,835
It's true
from an income tax standpoint,
1324
01:06:41,876 --> 01:06:44,379
but we pay lots of other taxes.
1325
01:06:44,421 --> 01:06:46,965
- They have found
a labor force
1326
01:06:47,007 --> 01:06:49,926
that is willing to be
routinely taken advantage of.
1327
01:06:49,968 --> 01:06:52,554
They have found ways to avoid
government regulation
1328
01:06:52,595 --> 01:06:54,681
so that they can have
Get Out of Jail Free cards
1329
01:06:54,723 --> 01:06:55,932
wherever they need them.
1330
01:06:55,974 --> 01:06:57,809
Unfortunately, I think,
in a lot of ways,
1331
01:06:57,851 --> 01:06:59,519
what's going on
with the cruise industry
1332
01:06:59,561 --> 01:07:02,188
is capitalism taken
to the max.
1333
01:07:02,230 --> 01:07:06,026
[ship horn blaring]
1334
01:07:06,067 --> 01:07:07,610
- The day before it returned,
1335
01:07:07,652 --> 01:07:10,947
"Ruby Princess" reported
to Sydney health officials
1336
01:07:10,989 --> 01:07:14,826
over 100 cases
of acute respiratory distress.
1337
01:07:14,868 --> 01:07:16,578
- Authorities
are tonight scrambling
1338
01:07:16,619 --> 01:07:18,288
to track down
thousands of people
1339
01:07:18,329 --> 01:07:20,457
who were allowed to disembark
a cruise ship
1340
01:07:20,498 --> 01:07:23,626
that docked in Sydney
riddled with coronavirus.
1341
01:07:23,668 --> 01:07:26,004
The government is pleading
with every passenger
1342
01:07:26,046 --> 01:07:27,464
to stay at home.
1343
01:07:29,090 --> 01:07:31,384
- We got to the airport.
1344
01:07:31,426 --> 01:07:33,345
We were just scanned
straight through.
1345
01:07:33,386 --> 01:07:35,055
No temperature checks.
1346
01:07:35,096 --> 01:07:37,057
We got on our flight.
1347
01:07:37,098 --> 01:07:38,808
- We arrived in LA,
1348
01:07:38,850 --> 01:07:42,062
and from there,
we flew out to Chicago.
1349
01:07:42,103 --> 01:07:43,563
We did not wear a mask.
1350
01:07:43,605 --> 01:07:46,107
We still felt
that we were fine.
1351
01:07:47,233 --> 01:07:48,568
- Quite unannounced,
1352
01:07:48,610 --> 01:07:51,404
we were told we were
all getting off in Marseille
1353
01:07:51,446 --> 01:07:54,115
and being flown home
to Atlanta.
1354
01:07:55,325 --> 01:07:57,911
- It appears that we're
gonna be getting on a bus
1355
01:07:57,952 --> 01:08:00,163
and going to the airport.
1356
01:08:01,581 --> 01:08:04,334
- We were told there was
gonna be social distancing.
1357
01:08:04,376 --> 01:08:05,752
- [chuckles]
1358
01:08:05,794 --> 01:08:08,213
- Well, those buses
were crammed packed
1359
01:08:08,254 --> 01:08:09,631
full of people,
1360
01:08:09,673 --> 01:08:12,175
many of them coughing
and hacking, et cetera.
1361
01:08:12,217 --> 01:08:15,470
[person coughing]
1362
01:08:15,512 --> 01:08:19,516
- They load us
on this big airplane,
1363
01:08:19,557 --> 01:08:21,601
and I can see
that a lot of the people
1364
01:08:21,643 --> 01:08:24,604
are starting to really fade.
1365
01:08:24,646 --> 01:08:28,024
- I noticed a gentleman
that was coughing every breath.
1366
01:08:28,066 --> 01:08:30,944
- This gentleman later died
once he got back to the States,
1367
01:08:30,985 --> 01:08:32,362
but at that time,
1368
01:08:32,404 --> 01:08:35,448
we just knew he was
in very, very deep trouble.
1369
01:08:35,490 --> 01:08:37,951
- And the man next to me
1370
01:08:37,992 --> 01:08:40,870
was coughing the whole time,
1371
01:08:40,912 --> 01:08:42,664
and he had a mask
1372
01:08:42,706 --> 01:08:45,458
that was kind of
halfway up and down his face,
1373
01:08:45,500 --> 01:08:48,503
and he kept wanting
to talk to me.
1374
01:08:48,545 --> 01:08:53,383
And I was like,
"No, I can't talk to you now."
1375
01:08:53,425 --> 01:08:56,886
- So everyone had this
fantastic expectation
1376
01:08:56,928 --> 01:08:59,347
that as soon as we landed
in Atlanta,
1377
01:08:59,389 --> 01:09:01,725
everything's gonna be great.
1378
01:09:01,766 --> 01:09:05,311
Imagine 250 people
are getting off this airplane,
1379
01:09:05,353 --> 01:09:07,605
and if you don't have
a temperature
1380
01:09:07,647 --> 01:09:12,318
and you mark no to their little
three-checkbox questionnaire
1381
01:09:12,360 --> 01:09:15,655
that you're fine,
you're going home.
1382
01:09:15,697 --> 01:09:17,157
Bye-bye.
1383
01:09:17,198 --> 01:09:18,700
- Bye-bye!
See you...
1384
01:09:18,742 --> 01:09:21,745
- That very last day
when we disembark
1385
01:09:21,786 --> 01:09:24,122
there were
all those crew member
1386
01:09:24,164 --> 01:09:26,499
with, you know, signs,
1387
01:09:26,541 --> 01:09:30,295
and they were sad
to see us go, you know,
1388
01:09:30,337 --> 01:09:32,088
and we were sad too.
1389
01:09:32,130 --> 01:09:34,841
And, boy, we didn't know
1390
01:09:34,883 --> 01:09:38,511
what was waiting for us,
1391
01:09:38,553 --> 01:09:40,388
but the worst was for them.
1392
01:09:40,430 --> 01:09:43,099
[ship horn blaring,
scattered cheers]
1393
01:09:43,141 --> 01:09:46,394
- Immediately after the
"Ruby Princess" disembarked,
1394
01:09:46,436 --> 01:09:48,355
they took the ship out to sea.
1395
01:09:48,396 --> 01:09:50,065
They know that they had
1396
01:09:50,106 --> 01:09:52,525
over 100 very sick people
on the boat,
1397
01:09:52,567 --> 01:09:55,987
and they had a party
for all the staff.
1398
01:09:56,029 --> 01:09:59,824
Initially,
the cruise industry's position
1399
01:09:59,866 --> 01:10:02,577
was that they thought they'd
be sailing again in July.
1400
01:10:02,619 --> 01:10:04,162
They went out to sea.
1401
01:10:04,204 --> 01:10:07,582
They were gonna give the crew
a bit of a vacation.
1402
01:10:07,624 --> 01:10:10,001
And then in a month or two,
they would be back at work.
1403
01:10:10,043 --> 01:10:13,546
all: [chanting] Send us home.
Send us home.
1404
01:10:13,588 --> 01:10:15,590
- Revolt on the high seas
1405
01:10:15,632 --> 01:10:18,510
as fed-up cruise ship workers
demand to get off.
1406
01:10:18,551 --> 01:10:21,721
all: [chanting] Send us home.
Send us home.
1407
01:10:21,763 --> 01:10:24,015
- They were not receiving
their paychecks
1408
01:10:24,057 --> 01:10:26,518
but would resume
once business started again.
1409
01:10:26,559 --> 01:10:28,186
And, in fact,
that never happened,
1410
01:10:28,228 --> 01:10:29,979
and then
the next issue became,
1411
01:10:30,021 --> 01:10:32,440
how are we gonna get
these people home?
1412
01:10:32,482 --> 01:10:36,736
- The U.S. Coast Guard says
at least 54,000 crew members
1413
01:10:36,778 --> 01:10:39,781
remain aboard 85 ships
in U.S. waters,
1414
01:10:39,823 --> 01:10:42,951
but it's reported more than
100,000 crew members
1415
01:10:42,992 --> 01:10:44,244
around the globe
1416
01:10:44,285 --> 01:10:46,121
have been given
no firm details
1417
01:10:46,162 --> 01:10:48,748
on when they can disembark.
1418
01:10:53,837 --> 01:10:56,756
- The crew stayed out there
longer and longer,
1419
01:10:56,798 --> 01:10:58,925
and they became
more and more concerned
1420
01:10:58,967 --> 01:11:01,678
for their repatriation
and their well-being,
1421
01:11:01,720 --> 01:11:04,639
and more concerns came forward
until the point
1422
01:11:04,681 --> 01:11:08,643
that we realized people
were in great need of help.
1423
01:11:13,648 --> 01:11:16,818
Crew members
started reaching out to me
1424
01:11:16,860 --> 01:11:21,364
just after the "Ruby Princess"
and the "Diamond Princess."
1425
01:11:21,406 --> 01:11:24,451
I created a group on Facebook
1426
01:11:24,492 --> 01:11:26,619
as a way
to just connect crew members
1427
01:11:26,661 --> 01:11:29,039
who were waiting
for repatriation,
1428
01:11:29,080 --> 01:11:31,916
but very quickly I realized
that the crew members
1429
01:11:31,958 --> 01:11:33,084
didn't want to post.
1430
01:11:33,126 --> 01:11:35,587
There was a lot of fear
around posting.
1431
01:11:47,223 --> 01:11:49,351
- Some were moored
in the United States.
1432
01:11:49,392 --> 01:11:50,894
Some were out at sea,
1433
01:11:50,935 --> 01:11:54,105
and other people waited
for months with no information.
1434
01:11:54,147 --> 01:11:56,358
- They spoke
about the suicides
1435
01:11:56,399 --> 01:11:58,234
that had taken place
on other ships.
1436
01:11:58,276 --> 01:12:01,988
I had messages that said, "What
do we have to do to go home?
1437
01:12:02,030 --> 01:12:03,823
"Does somebody
have to sacrifice themselves?
1438
01:12:03,865 --> 01:12:06,201
Does someone on our ship
have to commit suicide?"
1439
01:12:06,242 --> 01:12:09,162
[tense music]
1440
01:12:09,204 --> 01:12:10,663
* *
1441
01:12:10,705 --> 01:12:13,583
[indistinct chatter]
1442
01:12:13,625 --> 01:12:20,757
* *
1443
01:12:23,093 --> 01:12:25,637
- It is with great sadness
that I share with you
1444
01:12:25,679 --> 01:12:27,180
that earlier this morning,
1445
01:12:27,222 --> 01:12:30,016
one of our teammates
went overboard
1446
01:12:30,058 --> 01:12:33,144
and was found deceased
once recovered.
1447
01:12:33,186 --> 01:12:37,023
We have lost a member
of our Princess family.
1448
01:12:37,065 --> 01:12:40,151
The next of kin
has been informed.
1449
01:12:44,239 --> 01:12:47,283
- I wonder if you have
any regrets, Arnold,
1450
01:12:47,325 --> 01:12:49,953
looking back on some of
the ways this has been handled,
1451
01:12:49,994 --> 01:12:52,872
given what we learned
about the "Diamond Princess,"
1452
01:12:52,914 --> 01:12:54,958
which was back in January.
1453
01:12:55,000 --> 01:12:59,045
The "Ruby Princess" still went
to sea 5 1/2 weeks later.
1454
01:12:59,087 --> 01:13:02,799
With hindsight, do you regret
letting that ship go to sea?
1455
01:13:02,841 --> 01:13:06,553
- I would tell you this--
that you make the decisions
1456
01:13:06,594 --> 01:13:09,264
with information
you have at the time.
1457
01:13:09,305 --> 01:13:11,391
If you know everything today,
1458
01:13:11,433 --> 01:13:14,477
you know, we're at stay
at home and shelter in place.
1459
01:13:14,519 --> 01:13:17,939
And if we had known
that information at that time,
1460
01:13:17,981 --> 01:13:19,983
that that was the best way
to deal with this,
1461
01:13:20,025 --> 01:13:22,777
then, clearly,
we would have done that.
1462
01:13:22,819 --> 01:13:24,904
- All the efforts were to take
a position
1463
01:13:24,946 --> 01:13:28,575
that they, too,
were a victim of COVID-19,
1464
01:13:28,616 --> 01:13:30,869
they were caught by surprise,
1465
01:13:30,910 --> 01:13:34,205
and that they have
no responsibility
1466
01:13:34,247 --> 01:13:37,083
and, in turn, no liability.
1467
01:13:37,125 --> 01:13:39,419
- When we were
on the "Diamond Princess,"
1468
01:13:39,461 --> 01:13:41,713
we were guaranteed a pandemic
1469
01:13:41,755 --> 01:13:44,466
because of the international
demographics of the crew
1470
01:13:44,507 --> 01:13:47,761
and the passengers
and how long that ship
1471
01:13:47,802 --> 01:13:50,096
had been sailing
around Southeast Asia.
1472
01:13:50,138 --> 01:13:51,890
To deny it is a failure
1473
01:13:51,931 --> 01:13:56,770
to understand catastrophic,
contagious, infectious disease.
1474
01:13:56,811 --> 01:13:58,938
Cruise ships pose
a direct threat
1475
01:13:58,980 --> 01:14:03,068
to the rapid spread
of respiratory viral diseases
1476
01:14:03,109 --> 01:14:05,028
around the world.
1477
01:14:11,117 --> 01:14:13,536
- I'm gonna tilt your head back
just a little bit.
1478
01:14:13,578 --> 01:14:16,581
- Hundreds of Americans are
under quarantine this morning
1479
01:14:16,623 --> 01:14:18,458
after landing
at military bases
1480
01:14:18,500 --> 01:14:20,043
in California and Texas.
1481
01:14:20,085 --> 01:14:23,880
- We know that 14 more people
have been diagnosed
1482
01:14:23,922 --> 01:14:26,257
with coronavirus
since leaving the cruise ship
1483
01:14:26,299 --> 01:14:27,842
and getting on the plane.
1484
01:14:27,884 --> 01:14:30,637
Now they're all in the U.S.
1485
01:14:30,679 --> 01:14:33,306
- Good afternoon, everyone.
1486
01:14:33,348 --> 01:14:34,724
This is Spencer.
1487
01:14:34,766 --> 01:14:37,102
I'm no longer
on the "Diamond Princess."
1488
01:14:37,143 --> 01:14:39,854
I'm currently
in sunny California.
1489
01:14:39,896 --> 01:14:42,357
We're in basically a giant
fenced-off yard
1490
01:14:42,399 --> 01:14:44,901
where we can walk
anytime that we want.
1491
01:14:44,943 --> 01:14:46,653
I'm just keeping hope alive
1492
01:14:46,695 --> 01:14:48,988
that, you know,
I don't develop symptoms
1493
01:14:49,030 --> 01:14:50,949
over the course
of the next couple of weeks,
1494
01:14:50,990 --> 01:14:53,785
but I have been evacuated.
1495
01:14:53,827 --> 01:14:55,745
Again, Spencer coming to you
1496
01:14:55,787 --> 01:14:58,456
from not the
"Diamond Princess."
1497
01:14:58,498 --> 01:15:02,085
* *
1498
01:15:02,127 --> 01:15:03,712
- 55 years ago,
1499
01:15:03,753 --> 01:15:06,631
Princess Cruises sailed
its first voyage.
1500
01:15:06,673 --> 01:15:08,925
Never in those 55 years
1501
01:15:08,967 --> 01:15:11,511
have we been tested in
the ways we have been tested
1502
01:15:11,553 --> 01:15:13,680
over the past 40 days.
1503
01:15:24,441 --> 01:15:28,194
Literally thousands of you
have sent us notes
1504
01:15:28,236 --> 01:15:32,407
asking how you
could support Princess...
1505
01:15:32,449 --> 01:15:36,036
and to all of you,
I have a simple request.
1506
01:15:36,077 --> 01:15:37,996
While our ships
take a brief pause
1507
01:15:38,038 --> 01:15:41,416
for 60 days out of service...
1508
01:15:41,458 --> 01:15:44,669
we ask you to book
a future Princess cruise...
1509
01:15:46,755 --> 01:15:48,423
- And we're looking forward
to more cruises.
1510
01:15:48,465 --> 01:15:51,384
I mean, this is not souring
our appetite for cruises.
1511
01:15:51,426 --> 01:15:54,429
- We're definitely, absolutely
going to go cruising again.
1512
01:15:54,471 --> 01:15:57,057
- We were scheduled
to cruise again in May.
1513
01:15:57,098 --> 01:15:59,392
We had kids graduating
from school.
1514
01:15:59,434 --> 01:16:02,354
- If Costa said,
"You can have a free cruise,"
1515
01:16:02,395 --> 01:16:03,897
I would not take it.
1516
01:16:03,938 --> 01:16:06,733
I'll go
on many other cruise lines,
1517
01:16:06,775 --> 01:16:09,944
but I will not go
on Costa ever again.
1518
01:16:09,986 --> 01:16:12,822
- We'll see what life--
what the future holds,
1519
01:16:12,864 --> 01:16:15,033
but our goal is to--
1520
01:16:15,075 --> 01:16:18,328
certainly my goal is
to return to cruising if I can.
1521
01:16:18,370 --> 01:16:21,539
- Right now, I am not ready
to go back.
1522
01:16:21,581 --> 01:16:24,542
If, in the future,
1523
01:16:24,584 --> 01:16:27,253
this virus goes away,
1524
01:16:27,295 --> 01:16:31,216
I would thoroughly love
to go back to my job,
1525
01:16:31,257 --> 01:16:32,717
because I love what I do.
1526
01:16:32,759 --> 01:16:36,096
- Everyone's talking up
the enormous extent of demand
1527
01:16:36,137 --> 01:16:37,764
and the bookings
that are coming through.
1528
01:16:37,806 --> 01:16:39,391
So outline for us, Arnold,
1529
01:16:39,432 --> 01:16:43,019
exactly where we are
with U.S. cruises.
1530
01:16:43,061 --> 01:16:44,604
- Concerning U.S. cruises,
1531
01:16:44,646 --> 01:16:47,440
we're excited to finally get
guests back on board.
1532
01:16:47,482 --> 01:16:49,526
July 3rd, "Carnival Vista"
1533
01:16:49,567 --> 01:16:51,027
will be sailing
out of Galveston.
1534
01:16:51,069 --> 01:16:54,656
July 4th, "Carnival Horizon"
out of Miami.
1535
01:16:54,698 --> 01:16:57,617
And we have ships sailing
elsewhere around the world,
1536
01:16:57,659 --> 01:16:59,828
so we're excited.
1537
01:16:59,869 --> 01:17:02,330
We finally are gonna get
people back on the ships.
1538
01:17:06,918 --> 01:17:09,838
[soft piano music]
1539
01:17:09,879 --> 01:17:17,012
* *