1 00:00:00,300 --> 00:00:03,066 We’re here over a refrigerator. 2 00:00:04,367 --> 00:00:06,300 She purchased it broken. Tough luck. 3 00:00:06,367 --> 00:00:08,333 What did the ad boast about? 4 00:00:08,400 --> 00:00:10,200 How perfect condition it was. 5 00:00:10,266 --> 00:00:12,367 Well, I had my nephew do my ads, 6 00:00:12,433 --> 00:00:15,000 so I truly didn’t see the whole ad. 7 00:00:15,066 --> 00:00:17,033 -So you want to blame them? -Um... 8 00:00:17,100 --> 00:00:19,834 [announcer] Today on Tribunal Justice. 9 00:00:41,767 --> 00:00:44,967 [announcer] This case was filed in San Diego, California. 10 00:00:45,033 --> 00:00:47,133 Your Honor, this is case # 1023 on the calendar 11 00:00:47,200 --> 00:00:49,700 in the matter of Diener v. Martinez. 12 00:00:49,767 --> 00:00:52,100 Parties have been sworn in. You may be seated. 13 00:00:52,166 --> 00:00:53,400 [Patricia] Thank you, Byrd. 14 00:00:53,467 --> 00:00:56,700 All right, we’re here over a refrigerator. 15 00:00:56,767 --> 00:00:59,100 You bought a refrigerator from the defendant. 16 00:00:59,166 --> 00:01:01,400 I think you did this online, correct? 17 00:01:01,467 --> 00:01:04,700 You saw that, and you kind of sell these appliances online. 18 00:01:04,766 --> 00:01:05,867 -Would that be correct? -Yes, I do. 19 00:01:05,934 --> 00:01:07,333 You see the refrigerator, 20 00:01:07,400 --> 00:01:11,166 $600 for this three-door French refrigerator. 21 00:01:11,233 --> 00:01:12,900 You think it’s too good to be true, 22 00:01:12,967 --> 00:01:15,333 and it turned out that it was. 23 00:01:15,400 --> 00:01:17,033 In addition to the $600, 24 00:01:17,100 --> 00:01:20,066 had to pay $99 for delivery. 25 00:01:20,133 --> 00:01:22,066 You had to pay $30 for a water line. 26 00:01:22,133 --> 00:01:24,934 And yet, the refrigerator still didn’t work properly. 27 00:01:25,000 --> 00:01:27,367 It wasn’t cooling anything down enough. 28 00:01:27,433 --> 00:01:30,265 You had an issue with the ice maker as well. 29 00:01:30,333 --> 00:01:32,700 You reached out to the defendant on several occasions. 30 00:01:32,767 --> 00:01:34,967 He sent you all sorts of emails 31 00:01:35,033 --> 00:01:36,400 regarding how to fix it on your own, 32 00:01:36,467 --> 00:01:38,333 and it didn’t work. 33 00:01:38,400 --> 00:01:39,967 You finally called him and said, 34 00:01:40,033 --> 00:01:42,100 "Listen, you’ve got to get over here and check this out." 35 00:01:42,166 --> 00:01:44,265 There’s no ice, now the refrigerator isn’t working. 36 00:01:44,333 --> 00:01:46,467 And you’d say that he would ghost you. 37 00:01:46,533 --> 00:01:48,700 He’d say he was coming, then he wasn’t. 38 00:01:48,767 --> 00:01:51,800 And finally at some point you had a repairman come over, 39 00:01:51,866 --> 00:01:53,967 who said for almost $1,200, 40 00:01:54,033 --> 00:01:56,033 he could fix your $600 refrigerator. 41 00:01:56,100 --> 00:01:59,900 So you’re here seeking $1,115, 42 00:01:59,967 --> 00:02:02,066 which is what it would cost you to fix it. 43 00:02:02,133 --> 00:02:03,400 I guess you like the refrigerator. 44 00:02:03,467 --> 00:02:04,700 You have it at home? 45 00:02:04,767 --> 00:02:06,166 You still have it at your house? 46 00:02:06,233 --> 00:02:07,433 So you want to fix it. 47 00:02:07,500 --> 00:02:09,000 -Yes, ma’am. -You say, 48 00:02:09,066 --> 00:02:10,166 "Hey, this thing worked just fine." 49 00:02:10,233 --> 00:02:11,433 They actually came and looked at it. 50 00:02:11,500 --> 00:02:12,834 They thought it was fine. 51 00:02:12,900 --> 00:02:14,400 You hooked it up at their home. 52 00:02:14,467 --> 00:02:16,367 And it was cooling, 53 00:02:16,433 --> 00:02:17,934 and you don’t know what happened. 54 00:02:18,000 --> 00:02:21,233 You say that the sensors there are very sensitive, 55 00:02:21,300 --> 00:02:23,433 and perhaps somebody fiddled with them that shouldn’t. 56 00:02:23,500 --> 00:02:26,233 But the bottom line is, they were becoming belligerent. 57 00:02:26,300 --> 00:02:28,966 You didn’t want anything to do with them, really. 58 00:02:29,033 --> 00:02:30,200 They wanted their money back. 59 00:02:30,266 --> 00:02:32,800 You said you gave them $500 back. 60 00:02:32,867 --> 00:02:36,066 And you were withholding the other $200 61 00:02:36,133 --> 00:02:37,800 until you got the refrigerator from them, 62 00:02:37,867 --> 00:02:39,266 which they never gave you. 63 00:02:39,333 --> 00:02:41,433 So you’re not sure why you owe them anything at all, 64 00:02:41,500 --> 00:02:44,466 especially $1,115. 65 00:02:44,533 --> 00:02:45,966 -Correct. -[Patricia] Correct? 66 00:02:46,033 --> 00:02:47,100 -Yes, ma’am. -All right. 67 00:02:47,166 --> 00:02:49,800 So, the refrigerator. Let’s start. 68 00:02:49,867 --> 00:02:53,867 You brought a three-door French whatever refrigerator. 69 00:02:53,934 --> 00:02:56,033 You got it home. Did you actually go look at it? 70 00:02:56,100 --> 00:02:57,966 -Yes. -You know, you did mention 71 00:02:58,033 --> 00:02:59,700 that there was an ad that you answered. 72 00:02:59,767 --> 00:03:01,967 -Would that be correct? -[Joanne] Yes. 73 00:03:02,033 --> 00:03:03,400 [Patricia] And what did the ad boast about? 74 00:03:03,467 --> 00:03:04,433 How perfect condition it was. 75 00:03:04,500 --> 00:03:06,100 It was pristine, 76 00:03:06,166 --> 00:03:08,200 and there’s nothing wrong with it whatsoever. 77 00:03:08,266 --> 00:03:10,834 It goes on and on. It was a very lengthy ad. 78 00:03:10,900 --> 00:03:12,400 -This the ad? -Yes. 79 00:03:12,467 --> 00:03:14,767 [Patricia] It’s like a novel. 80 00:03:14,834 --> 00:03:16,400 All over a refrigerator, right? 81 00:03:16,466 --> 00:03:19,466 Yeah, it’s quite the story you have here. 82 00:03:19,533 --> 00:03:22,100 "Beautiful, works absolutely perfect, 83 00:03:22,166 --> 00:03:26,400 "no temperature issues, leaks or loud noises. 84 00:03:26,466 --> 00:03:28,900 "This beautifully designed refrigerator 85 00:03:28,966 --> 00:03:31,367 will be an immediate upgrade to your home." 86 00:03:31,433 --> 00:03:34,000 -Yes -You boast that it’s clean, 87 00:03:34,066 --> 00:03:36,867 that it has an ice maker, pull-out tray. 88 00:03:36,934 --> 00:03:38,734 On and on and on and on. 89 00:03:38,800 --> 00:03:40,066 This your ad? 90 00:03:40,133 --> 00:03:41,367 Well, I had my nephew do my ads, 91 00:03:41,433 --> 00:03:44,000 so I truly didn’t see the whole ad. 92 00:03:44,066 --> 00:03:46,466 I just do the deliveries and the warehouse work. 93 00:03:46,533 --> 00:03:47,767 -But, yes... -[Patricia] Oh. 94 00:03:47,834 --> 00:03:49,367 It’s your company, right? 95 00:03:49,433 --> 00:03:50,934 You explained to him, obviously, 96 00:03:51,000 --> 00:03:52,800 you can’t misrepresent what we’re selling. 97 00:03:52,867 --> 00:03:54,934 -Is that true? -Very true, ma’am. Very true. 98 00:03:55,000 --> 00:03:56,133 [Patricia] You told him that, right? 99 00:03:56,200 --> 00:03:57,966 But when she came to the warehouse to see it, 100 00:03:58,033 --> 00:03:59,333 it was cold, plugged in. 101 00:03:59,400 --> 00:04:01,166 Everything worked. 102 00:04:01,233 --> 00:04:03,033 For the first four to five days, 103 00:04:03,100 --> 00:04:04,133 it worked perfect. 104 00:04:04,200 --> 00:04:05,433 But the ice maker did have issues. 105 00:04:05,500 --> 00:04:07,367 I tried to walk her through it, true. 106 00:04:07,433 --> 00:04:08,934 Hang on, you went to the facility 107 00:04:09,000 --> 00:04:10,400 where he has these items? 108 00:04:10,467 --> 00:04:11,767 [Joanne] Yes, Your Honor. 109 00:04:11,834 --> 00:04:13,066 Was this plugged in, this refrigerator? 110 00:04:13,133 --> 00:04:15,133 It was plugged in, but he told me 111 00:04:15,200 --> 00:04:17,300 that it takes at least 24 hours to cool. 112 00:04:17,367 --> 00:04:19,800 When you saw it there, was it cool there? 113 00:04:19,867 --> 00:04:21,934 [Joanne] It was barely getting cool. 114 00:04:22,000 --> 00:04:23,467 Like, you can tell it’s working, but it’s not. 115 00:04:23,533 --> 00:04:24,867 [Patricia] So in other words, 116 00:04:24,934 --> 00:04:26,934 he plugged it in when you got there. 117 00:04:27,000 --> 00:04:29,332 It hadn’t been sitting working for a few days. 118 00:04:29,400 --> 00:04:31,233 Were there a number of other refrigerators 119 00:04:31,300 --> 00:04:33,767 similar to this in the warehouse? 120 00:04:33,834 --> 00:04:35,100 Yes, Your Honor. 121 00:04:35,166 --> 00:04:37,233 -It was... -[Patricia] And how do you know 122 00:04:37,300 --> 00:04:38,900 that you actually got the refrigerator 123 00:04:38,967 --> 00:04:43,000 that you saw plugged in and cooling? 124 00:04:43,066 --> 00:04:45,100 -Do you know that? -I don’t know for sure. 125 00:04:45,166 --> 00:04:47,100 [Patricia] How would she know the refrigerator 126 00:04:47,166 --> 00:04:49,800 that was plugged in was the one that she actually received, sir? 127 00:04:49,867 --> 00:04:52,066 I remember her taking pictures and looking at it thoroughly. 128 00:04:52,133 --> 00:04:54,300 And yes, it was cold because I make sure 129 00:04:54,367 --> 00:04:57,000 everything’s up to par before anybody comes to see anything. 130 00:04:57,066 --> 00:04:58,266 That’s one thing I do. 131 00:04:58,332 --> 00:05:00,233 I make sure it’s cold, iced, everything. 132 00:05:00,300 --> 00:05:02,700 [Patricia] Yeah, I’m not doubting that. 133 00:05:02,767 --> 00:05:05,000 Actually, I think that that’s what’s bothering me. 134 00:05:05,066 --> 00:05:08,066 You plug in a refrigerator that works, that’s great, 135 00:05:08,133 --> 00:05:09,433 -that’s terrific. -Yes. 136 00:05:09,500 --> 00:05:11,834 [Patricia] They say, "Yes, I want that refrigerator." 137 00:05:11,900 --> 00:05:13,133 And you give them a different one. 138 00:05:13,200 --> 00:05:16,100 And she got the one she did pick out, yes. 139 00:05:16,166 --> 00:05:18,300 -True or not? -[Joanne] I don’t know, ma’am. 140 00:05:18,367 --> 00:05:21,133 Your Honor, when I got there, the refrigerator was plugged in. 141 00:05:21,200 --> 00:05:23,433 He wanted me to pick out another fridge. 142 00:05:23,500 --> 00:05:25,332 He tried to push another fridge on me. 143 00:05:25,400 --> 00:05:26,900 I said, "No, I like this one." 144 00:05:26,967 --> 00:05:28,133 Okay, so the bottom line was, 145 00:05:28,200 --> 00:05:30,367 he wasn’t pushing a broken item on you. 146 00:05:30,433 --> 00:05:32,700 If you were to tell me he kept pushing this one 147 00:05:32,767 --> 00:05:35,033 when you wanted something else, I would be suspicious. 148 00:05:35,100 --> 00:05:37,033 But he wasn’t. He wasn’t doing that. 149 00:05:37,100 --> 00:05:38,967 -Correct. -So now you get this home. 150 00:05:39,033 --> 00:05:40,200 You charge $99. 151 00:05:40,266 --> 00:05:41,700 Now, I know we have a video. 152 00:05:41,767 --> 00:05:43,166 Who submitted the video? 153 00:05:43,233 --> 00:05:44,467 And what is the video going to show us? 154 00:05:44,533 --> 00:05:46,166 [Joanne] The refrigerator, 155 00:05:46,233 --> 00:05:47,700 the way it’s sitting in my kitchen, 156 00:05:47,767 --> 00:05:49,066 the inside, the backside, 157 00:05:49,133 --> 00:05:50,933 how the repairman took the back off. 158 00:05:51,000 --> 00:05:53,467 Oh, so the repairman was there. Okay, let’s look at the video. 159 00:05:53,533 --> 00:05:56,266 I think we’ve all seen a refrigerator in someone’s home. 160 00:05:56,332 --> 00:05:58,700 So I’m hoping this shows a little more than that. 161 00:05:58,767 --> 00:06:00,133 That’s the refrigerator 162 00:06:00,200 --> 00:06:02,100 By the way, how much do these go for new? 163 00:06:02,166 --> 00:06:03,433 [Patrick] About 3,200. 164 00:06:03,500 --> 00:06:05,033 [Patricia] That’s what I looked up. 165 00:06:05,100 --> 00:06:06,367 [Patrick] The things is, is it did work, 166 00:06:06,433 --> 00:06:07,767 but the ice... 167 00:06:07,834 --> 00:06:09,300 [Patricia] But only for four days. 168 00:06:09,367 --> 00:06:12,066 That’s the one they’re relying on now. 169 00:06:16,066 --> 00:06:18,467 That’s their food that is taken from the big one 170 00:06:18,533 --> 00:06:19,967 into the little one. 171 00:06:20,033 --> 00:06:21,967 That’s not that interesting for us. 172 00:06:22,033 --> 00:06:24,300 Okay, so let me ask you a couple of questions. 173 00:06:24,367 --> 00:06:26,100 How old is that refrigerator? 174 00:06:26,166 --> 00:06:28,200 Seven to nine years old, maybe? 175 00:06:28,266 --> 00:06:30,834 [Patricia] Do you know how old that refrigerator is? 176 00:06:30,900 --> 00:06:32,467 It’s a 2014. 177 00:06:32,533 --> 00:06:35,834 2014. So it’s a seven- or eight-year-old refrigerator 178 00:06:35,900 --> 00:06:38,800 that normally would sell new for about $3,200. 179 00:06:38,867 --> 00:06:40,967 So it wasn’t like a steal. 180 00:06:41,033 --> 00:06:41,900 It’s not like you got a steal. 181 00:06:43,433 --> 00:06:45,400 [announcer] Coming up on Tribunal Justice. 182 00:06:45,467 --> 00:06:48,000 -That’s $1,115. -Yes, Your Honor. 183 00:06:48,066 --> 00:06:49,233 -That’s why you’re suing. -Correct. 184 00:06:49,300 --> 00:06:50,967 So why didn’t you include the $500 185 00:06:51,033 --> 00:06:53,066 that he already paid you and deduct that? 186 00:06:53,133 --> 00:06:55,200 -I could. -Of course you could have. 187 00:06:55,266 --> 00:06:56,900 I’m asking you, why didn’t you? 188 00:07:04,166 --> 00:07:05,700 [announcer] Joanne Diener 189 00:07:05,767 --> 00:07:07,800 and her husband, Kenneth Diener, 190 00:07:07,867 --> 00:07:10,467 are suing appliance salesman Patrick Martinez 191 00:07:10,533 --> 00:07:12,266 for a refrigerator. 192 00:07:12,333 --> 00:07:14,867 Patrick claims the fridge was functional, 193 00:07:14,934 --> 00:07:16,767 and they broke it themselves. 194 00:07:16,834 --> 00:07:18,233 [Patricia] Okay, the problem is, 195 00:07:18,300 --> 00:07:20,200 you were very specific. 196 00:07:20,266 --> 00:07:24,800 "Absolutely perfect, with no temperature issues." 197 00:07:24,867 --> 00:07:26,433 There was a temperature issue. 198 00:07:26,500 --> 00:07:27,834 You admit that at this time. 199 00:07:27,900 --> 00:07:29,133 So you want to blame them? 200 00:07:29,200 --> 00:07:30,300 No, I’m not blaming anybody. 201 00:07:30,367 --> 00:07:33,233 I immediately gave her money back, immediately, 202 00:07:33,300 --> 00:07:35,000 and she says she’s gonna wait three more days 203 00:07:35,066 --> 00:07:37,000 for the repair guy, okay, I see that, I said, 204 00:07:37,066 --> 00:07:38,266 "Well, why don’t you just do it now?" 205 00:07:38,332 --> 00:07:40,033 [Patricia] Why wouldn’t you just give it back? 206 00:07:40,100 --> 00:07:43,133 Like, he gave you $500. He only owed you 200. 207 00:07:43,200 --> 00:07:45,100 -[Patrick] 200. -Okay. 208 00:07:45,166 --> 00:07:46,700 You don’t have to repeat everything I say. 209 00:07:46,767 --> 00:07:48,066 I know I say a lot of good things, but... 210 00:07:48,133 --> 00:07:49,332 So sorry. 211 00:07:49,400 --> 00:07:51,000 So he gives you... 212 00:07:51,066 --> 00:07:52,367 I’m waiting for you to back me up now. 213 00:07:52,433 --> 00:07:55,933 ...$200, just $200 left. 214 00:07:56,000 --> 00:07:57,734 And the bottom line is, 215 00:07:57,800 --> 00:07:59,867 you’re here now suing for almost $1,200. 216 00:07:59,933 --> 00:08:02,233 Why did you not give that back? 217 00:08:02,300 --> 00:08:03,467 I mean, it’s pretty, but it’s broken. 218 00:08:03,533 --> 00:08:05,066 It’s, you know... 219 00:08:05,133 --> 00:08:06,300 No, I don’t need your help right now. 220 00:08:06,367 --> 00:08:07,900 [Joanne] Between the texts back and forth, 221 00:08:07,967 --> 00:08:09,100 there was a lot of ghosting. 222 00:08:09,166 --> 00:08:10,867 You’re mad at him. You’re upset. 223 00:08:10,934 --> 00:08:13,033 So basically what you’re asking for is for us to impose 224 00:08:13,100 --> 00:08:14,867 a punitive damage on him. 225 00:08:14,934 --> 00:08:16,066 I mean, are you really-- 226 00:08:16,133 --> 00:08:18,433 If we gave you $1,200, are you really gonna-- 227 00:08:18,500 --> 00:08:20,266 See, I don’t think this is what you’re gonna do. 228 00:08:20,332 --> 00:08:22,300 I don’t think you’re gonna have a repairman come to the house 229 00:08:22,367 --> 00:08:24,033 and fix it. 230 00:08:24,100 --> 00:08:26,233 I think you’re gonna take the $1,200 and 500, 231 00:08:26,300 --> 00:08:28,033 and for $1,700 you’re gonna buy 232 00:08:28,100 --> 00:08:30,066 a four-year-old refrigerator that works. 233 00:08:30,133 --> 00:08:31,433 That’s what I think you’re gonna do. 234 00:08:31,500 --> 00:08:35,100 So you really are not suing for the repair. 235 00:08:35,165 --> 00:08:36,866 What you’re really suing here for 236 00:08:36,933 --> 00:08:38,967 is the balance that you gave him, 237 00:08:39,033 --> 00:08:42,133 which I think comes out to $249. 238 00:08:42,200 --> 00:08:43,767 You’re looking for that extra money, 239 00:08:43,834 --> 00:08:46,934 plus some punitive damages, because he annoyed you, right? 240 00:08:47,000 --> 00:08:49,200 -No, ma’am. -[Patricia] He made you angry. 241 00:08:49,266 --> 00:08:50,767 -Did he? -Yes. 242 00:08:50,834 --> 00:08:52,100 [Patricia] Honestly. He made you angry. 243 00:08:52,165 --> 00:08:53,300 It would make me angry. 244 00:08:53,367 --> 00:08:54,800 You just spent all this money, 245 00:08:54,867 --> 00:08:56,165 you just went through this ad, 246 00:08:56,233 --> 00:08:57,967 and here’s this guy giving you this refrigerator 247 00:08:58,033 --> 00:08:59,367 that can’t cool your french fries. 248 00:08:59,433 --> 00:09:02,100 And your position is: "I agree, it doesn’t work. 249 00:09:02,166 --> 00:09:03,467 "I’m willing to give you the money back, 250 00:09:03,533 --> 00:09:05,700 but I’m not gonna give you $1,100." 251 00:09:05,767 --> 00:09:08,100 I almost fainted when I seen it, but the truth is, 252 00:09:08,166 --> 00:09:11,166 I tried to get it back, but she-- 253 00:09:11,233 --> 00:09:14,066 I have a text, and it says I’m threatening her, 254 00:09:14,133 --> 00:09:15,400 and some weird stuff. 255 00:09:15,467 --> 00:09:17,133 So I wasn’t allowed back. 256 00:09:17,200 --> 00:09:19,300 But I said, "It’s only $150 more." 257 00:09:19,367 --> 00:09:21,066 Why-- Just let me get past this, 258 00:09:21,133 --> 00:09:22,800 but why won’t people just mail checks? 259 00:09:22,867 --> 00:09:24,200 Why don’t you just mail-- 260 00:09:24,266 --> 00:09:26,166 No, I know, you’re the one who would have mailed it. 261 00:09:26,233 --> 00:09:29,900 I would have too, but I needed the refrigerator so I can get-- 262 00:09:29,967 --> 00:09:32,100 Yeah, but she loves that refrigerator, I think. 263 00:09:32,165 --> 00:09:34,200 [Patrick] I’d give her her money back. 264 00:09:34,266 --> 00:09:36,000 [Patricia] I know, I know. Believe me. 265 00:09:36,066 --> 00:09:38,200 I’m a little concerned here for this amount. Judge Levy. 266 00:09:38,266 --> 00:09:41,367 [Adam] Miss Diener, I want you to break down for me 267 00:09:41,433 --> 00:09:45,233 how you came up with $1,115. 268 00:09:45,300 --> 00:09:47,700 The repairman that he called to come out to my house 269 00:09:47,767 --> 00:09:49,100 to repair the refrigerator, 270 00:09:49,165 --> 00:09:50,767 I thought it was gonna be some cooling thing 271 00:09:50,834 --> 00:09:52,000 and it would be a simple fix, 272 00:09:52,066 --> 00:09:53,734 and he would pay for it and it would be done. 273 00:09:53,800 --> 00:09:55,800 So what you’re talking about is the repair bill. 274 00:09:55,867 --> 00:09:57,467 -That’s $60. -[Joanne] No. 275 00:09:57,533 --> 00:09:59,900 On the bottom of the second page-- 276 00:09:59,967 --> 00:10:01,333 [Adam] No, service fee: $60. 277 00:10:01,400 --> 00:10:03,133 That’s for him to come out. 278 00:10:03,200 --> 00:10:04,900 Right, that was just for the service fee 279 00:10:04,967 --> 00:10:06,834 for him to come out, not to repair it. 280 00:10:06,900 --> 00:10:08,133 -[Joanne] Correct. -Sixty dollars. 281 00:10:08,200 --> 00:10:10,000 Are you looking for any of that money back? 282 00:10:10,066 --> 00:10:11,266 -No. I’m not. -[Adam] Okay, good. 283 00:10:11,333 --> 00:10:12,834 All I want’s the one thou-- 284 00:10:12,900 --> 00:10:15,100 What he estimated the cost of the refrigerator 285 00:10:15,166 --> 00:10:17,433 for a new compressor is all I’m asking for, correct. 286 00:10:17,500 --> 00:10:19,400 Right. That’s $1,115. 287 00:10:19,467 --> 00:10:21,166 -Yes, Your Honor. -[Adam] That’s why you’re suing. 288 00:10:21,233 --> 00:10:22,900 -Correct. -[Adam] Why didn’t you include 289 00:10:22,967 --> 00:10:26,000 the $500 that he already paid you and deduct that? 290 00:10:26,066 --> 00:10:28,100 -I could. -[Adam] Of course you could’ve. 291 00:10:28,166 --> 00:10:29,767 I’m asking you why didn’t you? 292 00:10:29,834 --> 00:10:32,367 Because he didn’t give me all of my money back. 293 00:10:32,433 --> 00:10:34,033 I would have given him all his money back 294 00:10:34,100 --> 00:10:35,467 had he repaired the cost. 295 00:10:35,533 --> 00:10:38,433 I could have deducted from that amount, but it wasn’t. 296 00:10:38,500 --> 00:10:40,133 I don’t understand a word you just said. 297 00:10:40,200 --> 00:10:42,300 So you filed a lawsuit. 298 00:10:42,367 --> 00:10:46,133 You said that you were damaged in the amount of $1,115. 299 00:10:46,200 --> 00:10:51,367 You admit that he already paid you $500. 300 00:10:51,433 --> 00:10:53,867 It’s not difficult math 301 00:10:53,934 --> 00:10:59,266 to take $500 away from the $1,115 302 00:10:59,333 --> 00:11:03,100 and sue for the actual damage that you claim you suffered. 303 00:11:03,166 --> 00:11:06,266 But you didn’t do that, and I’m asking you why. 304 00:11:06,333 --> 00:11:08,467 Because for the $200 that he could have just-- 305 00:11:08,533 --> 00:11:10,200 I would have left it 306 00:11:10,266 --> 00:11:13,233 had he given me my $229-- 49... 307 00:11:13,300 --> 00:11:16,033 [Adam] Well, do you know why he didn’t give you your $200 back? 308 00:11:16,100 --> 00:11:18,400 Because he said it was for the delivery fee, 309 00:11:18,467 --> 00:11:20,266 -and he’s gonna keep it. -[Adam] That’s not true. 310 00:11:20,333 --> 00:11:22,200 Tell her why you didn’t give her the $200 back. 311 00:11:22,266 --> 00:11:24,100 I didn’t get it, because you told me you were gonna wait 312 00:11:24,166 --> 00:11:25,967 two more days to have a repair guy 313 00:11:26,033 --> 00:11:28,066 instead of that day when you said it was an emergency. 314 00:11:28,133 --> 00:11:30,166 [Adam] Well, do me a favor. I’m asking the question. 315 00:11:30,233 --> 00:11:32,433 So just speak to me. Don’t speak to them, please. 316 00:11:32,500 --> 00:11:33,900 -Oh, sorry. -[Adam] That’s okay. 317 00:11:33,967 --> 00:11:35,967 -I’m sorry. -So I asked you to explain 318 00:11:36,033 --> 00:11:38,400 why that you didn’t give her the $200, 319 00:11:38,467 --> 00:11:40,300 and you began to explain why it was that you weren’t-- 320 00:11:40,367 --> 00:11:42,300 Oh, because I didn’t get my refrigerator back. 321 00:11:42,367 --> 00:11:43,967 As soon as I got that, and I wasn’t allowed there 322 00:11:44,033 --> 00:11:45,734 to go receive my refrigerator, 323 00:11:45,800 --> 00:11:47,700 because she told me I wasn’t allowed. 324 00:11:47,767 --> 00:11:49,233 [Adam] I would say maybe that’s a half truth. 325 00:11:49,300 --> 00:11:51,300 Did you provide a warranty to her for this fridge? 326 00:11:51,367 --> 00:11:53,200 Yes, actually, a verbal warranty, 327 00:11:53,266 --> 00:11:54,967 and that’s why I gave her the money back, 328 00:11:55,033 --> 00:11:56,200 and I was gonna give her the balance. 329 00:11:56,266 --> 00:11:57,500 [Adam] I want you to be very careful 330 00:11:57,600 --> 00:11:58,467 about what you testified to. 331 00:11:58,533 --> 00:11:59,433 You took an oath. 332 00:11:59,500 --> 00:12:01,300 Are you saying that you gave her 333 00:12:01,367 --> 00:12:02,834 a verbal warranty, 334 00:12:02,900 --> 00:12:04,967 or did you sell it to her as is? 335 00:12:05,033 --> 00:12:06,967 -[Patrick] Yes, I did. -Mm-hmm. 336 00:12:07,033 --> 00:12:08,767 -But I was-- -[Adam] And the reason 337 00:12:08,834 --> 00:12:10,300 that you didn’t want to give her back the $200 338 00:12:10,367 --> 00:12:13,467 is because you knew that with an as-is purchase, 339 00:12:13,533 --> 00:12:16,166 that she purchases it as is. 340 00:12:16,233 --> 00:12:18,166 That is with a broken compressor. 341 00:12:18,233 --> 00:12:20,000 You knew that if you got brought to court, 342 00:12:20,066 --> 00:12:23,266 you could argue, like a used car salesman, 343 00:12:23,333 --> 00:12:26,967 that this was a used item, that she purchased it broken. 344 00:12:27,033 --> 00:12:29,000 Tough luck. And that’s why you didn’t give her the-- 345 00:12:29,066 --> 00:12:30,266 -Just be honest. -I am. 346 00:12:30,333 --> 00:12:32,333 [Adam] There you go. And so you acknowledge that. 347 00:12:32,400 --> 00:12:35,066 I am very honest, and there was no broken compressor. 348 00:12:35,133 --> 00:12:36,300 -[Adam] Well, time-out. -Who says it? 349 00:12:36,367 --> 00:12:38,000 [Adam] Who says it? 350 00:12:38,066 --> 00:12:39,900 The repair person that you sent over to her house. 351 00:12:39,967 --> 00:12:42,000 Yeah, I did, and he told me no. 352 00:12:42,066 --> 00:12:44,200 He says it was not that bad. 353 00:12:44,266 --> 00:12:46,400 So I don’t see the report on it. I never did see it. 354 00:12:46,467 --> 00:12:47,967 That’s why I offered the full money back. 355 00:12:48,033 --> 00:12:49,767 -[Adam] Hold on. -If there was a problem, 356 00:12:49,834 --> 00:12:51,000 I was gonna give her everything back. 357 00:12:51,066 --> 00:12:52,900 This is gonna be super simple. 358 00:12:52,967 --> 00:12:54,233 Byrd, could you please give this-- 359 00:12:54,300 --> 00:12:55,967 He must not have seen this. 360 00:12:56,033 --> 00:12:58,367 This is the repair bill from the repairman 361 00:12:58,433 --> 00:13:00,734 that you selected. 362 00:13:00,800 --> 00:13:03,433 They have no relationship with this man, you did. 363 00:13:03,500 --> 00:13:05,100 Who went to the house, 364 00:13:05,166 --> 00:13:08,100 inspected the fridge that you sold to them, 365 00:13:08,166 --> 00:13:10,467 and it was gonna cost $1,115 to fix. 366 00:13:10,533 --> 00:13:12,767 Take a look at the second page. 367 00:13:12,834 --> 00:13:15,934 Is that what the repair person that you sent to their home 368 00:13:16,000 --> 00:13:18,700 -to look at the-- -This isn’t their invoice, no. 369 00:13:18,767 --> 00:13:21,333 This is a copy off an Internet, someone copied. 370 00:13:21,400 --> 00:13:25,433 -I know his invoices. -[Adam] Really? Hold on. 371 00:13:25,500 --> 00:13:29,233 Yes. Now that’s the invoices I’m familiar of. That’s it. 372 00:13:29,300 --> 00:13:30,867 And what is the name of the company 373 00:13:30,934 --> 00:13:33,000 on the top of the document that you are looking at right now? 374 00:13:33,066 --> 00:13:34,433 -The same. -[Adam] Same name? 375 00:13:34,500 --> 00:13:36,867 -Yes, sir. -[Adam] Besides your testimony 376 00:13:36,934 --> 00:13:39,800 that you’ve never seen one of those before... 377 00:13:39,867 --> 00:13:41,867 I wasn’t seeing this. I wish they would have texted it to me. 378 00:13:41,934 --> 00:13:43,734 I was given that, 379 00:13:43,800 --> 00:13:45,800 and that’s the invoices that we get 380 00:13:45,867 --> 00:13:47,100 every time we send someone out. 381 00:13:47,165 --> 00:13:49,834 -[Adam] Right. -[Patrick] This was something-- 382 00:13:49,900 --> 00:13:51,165 In other words, when he sends this to you 383 00:13:51,233 --> 00:13:53,133 as a retailer, right? You’re a retailer. 384 00:13:53,200 --> 00:13:55,467 Yeah, that’s an official receipt, yeah. 385 00:13:55,533 --> 00:13:57,066 For a retailer. 386 00:13:57,133 --> 00:13:58,767 But when he is not dealing with a retailer, 387 00:13:58,834 --> 00:14:00,333 when he’s dealing with a homeowner, 388 00:14:00,400 --> 00:14:02,133 and he’s not giving any breaks 389 00:14:02,200 --> 00:14:03,467 like he would give to a retailer, 390 00:14:03,533 --> 00:14:05,400 because you deal with this guy all the time, right? 391 00:14:05,467 --> 00:14:07,033 Not really, but honestly-- 392 00:14:07,100 --> 00:14:09,233 [Adam] Hold on, are you saying that you sent someone over 393 00:14:09,300 --> 00:14:11,133 to her house that you didn’t know their background 394 00:14:11,200 --> 00:14:12,934 -and you didn’t know-- -I do know their background. 395 00:14:13,000 --> 00:14:14,266 I dealt with them about ten times. 396 00:14:14,333 --> 00:14:15,734 Yeah, ten times, 397 00:14:15,800 --> 00:14:17,433 so you knew that he knew what he was taking about. 398 00:14:17,500 --> 00:14:18,967 He knew how to repair things. 399 00:14:19,033 --> 00:14:21,000 What you didn’t know is what his invoices looked like 400 00:14:21,066 --> 00:14:22,967 when he was dealing with a regular homeowner, true? 401 00:14:23,033 --> 00:14:24,233 -Right. -Maybe that’s true. 402 00:14:24,300 --> 00:14:25,834 [Adam] Maybe that’s true. 403 00:14:25,900 --> 00:14:27,867 So now that you’ve seen this, 404 00:14:27,934 --> 00:14:30,133 you have no problem paying them back the entire money 405 00:14:30,200 --> 00:14:31,367 for the fridge, 406 00:14:31,433 --> 00:14:33,200 so long as you get the fridge back 407 00:14:33,266 --> 00:14:35,900 because you gave, as you just testified to, a warranty. 408 00:14:35,967 --> 00:14:37,433 -Or did I mishear you? -A verbal warranty. 409 00:14:37,500 --> 00:14:39,333 [Adam] That’s okay, I don’t care if it was verbal. 410 00:14:39,400 --> 00:14:40,834 I don’t care if you signed it in blood. 411 00:14:40,900 --> 00:14:42,033 It was a warranty. 412 00:14:42,100 --> 00:14:43,767 So you have no problem with that? 413 00:14:43,834 --> 00:14:45,165 -I don’t-- -[Adam] I have nothing further. 414 00:14:45,233 --> 00:14:46,700 Thank you. Judge Acker. 415 00:14:46,767 --> 00:14:48,165 Why don’t you have a problem with that? 416 00:14:48,233 --> 00:14:50,165 -I mean... -I just want to be honest. 417 00:14:50,233 --> 00:14:52,934 Yeah, but you know, I think you did too much. 418 00:14:54,400 --> 00:14:57,200 [announcer] Coming up on Tribunal Justice. 419 00:14:57,266 --> 00:15:00,100 You got mad because he didn’t show up when he was going to. 420 00:15:00,166 --> 00:15:01,867 You thought he was ghosting you. 421 00:15:01,934 --> 00:15:03,700 But I know that you were getting frustrated. 422 00:15:03,767 --> 00:15:05,433 I get the frustration, 423 00:15:05,500 --> 00:15:08,166 but you don’t get to use court as a vehicle to make a profit 424 00:15:08,233 --> 00:15:09,800 just because somebody got on your nerves. 425 00:15:18,834 --> 00:15:21,800 Now, I think you had a receipt that said "as is." 426 00:15:21,867 --> 00:15:23,900 I think they got a refrigerator at a deal. 427 00:15:23,967 --> 00:15:25,300 I’ve looked at the text messages. 428 00:15:25,367 --> 00:15:28,233 You gave them back all but 200 of their dollars. 429 00:15:28,300 --> 00:15:31,133 I actually find your lawsuit exceedingly greedy. 430 00:15:31,200 --> 00:15:34,367 You got mad because he didn’t show up when he was going to. 431 00:15:34,433 --> 00:15:36,033 You thought he was ghosting you. 432 00:15:36,100 --> 00:15:39,266 In the text messages, you apologize and you say, 433 00:15:39,333 --> 00:15:41,233 "Oh, I’m sorry, you were texting the wrong number." 434 00:15:41,300 --> 00:15:45,165 I don’t know, like, the truth or veracity of any of that. 435 00:15:45,233 --> 00:15:47,400 But I know that you were getting frustrated. 436 00:15:47,467 --> 00:15:49,266 As a consequence of that frustration-- 437 00:15:49,333 --> 00:15:51,000 Legitimate frustration. 438 00:15:51,066 --> 00:15:52,467 I’m not faulting you for being annoyed 439 00:15:52,533 --> 00:15:55,165 that you bought an appliance that you want to work. 440 00:15:55,233 --> 00:15:56,367 Especially a fridge. 441 00:15:56,433 --> 00:15:59,433 But because you got so frustrated, 442 00:15:59,500 --> 00:16:02,166 in my view, you think that frustration 443 00:16:02,233 --> 00:16:04,133 automatically turns into, 444 00:16:04,200 --> 00:16:06,867 "I should make money off of this transaction." 445 00:16:06,934 --> 00:16:09,767 You spent $729 for the fridge. 446 00:16:09,834 --> 00:16:11,867 He gave you back all but $200. 447 00:16:11,934 --> 00:16:15,266 And then you spent more money to repair the fridge 448 00:16:15,333 --> 00:16:17,900 than you spent on buying the fridge 449 00:16:17,967 --> 00:16:20,266 when you could have just given the fridge back to him. 450 00:16:20,333 --> 00:16:22,967 And you didn’t because there was a whole lot of anger. 451 00:16:23,033 --> 00:16:24,467 And, in fact, sir, 452 00:16:24,533 --> 00:16:26,900 I thought what you were gonna say to Judge Levy 453 00:16:26,967 --> 00:16:28,233 was the reason I didn’t go back 454 00:16:28,300 --> 00:16:30,333 was because they were being so aggressive. 455 00:16:30,400 --> 00:16:32,200 That’s what you said in your answer. 456 00:16:32,266 --> 00:16:35,066 And that’s actually what you said in the text messages. 457 00:16:35,133 --> 00:16:36,934 You were gonna go back, and you said, 458 00:16:37,000 --> 00:16:38,333 "I just want to have someone come with me, 459 00:16:38,400 --> 00:16:39,967 because you guys seem super mad." 460 00:16:40,033 --> 00:16:42,165 -Very mad, yeah. -[Tanya] That play into this? 461 00:16:42,233 --> 00:16:44,266 [Patrick] That’s the reason why I didn’t go back. 462 00:16:44,333 --> 00:16:46,133 But I was still waiting for a text to say, 463 00:16:46,200 --> 00:16:47,967 "Hey, come back and get it and give me the ref-- 464 00:16:48,033 --> 00:16:50,165 The remainder of the money." But I didn’t get that either. 465 00:16:50,233 --> 00:16:52,300 You know, respectfully, I get the frustration. 466 00:16:52,367 --> 00:16:56,100 But you don’t get to use court as a vehicle to make a profit 467 00:16:56,165 --> 00:16:57,800 just because somebody got on your nerves. 468 00:16:57,867 --> 00:16:59,033 I don’t have anything further. 469 00:16:59,100 --> 00:17:00,934 I think we need to clear something up, however. 470 00:17:01,000 --> 00:17:02,367 You never had it fixed. 471 00:17:02,433 --> 00:17:04,266 Never had it fixed. 472 00:17:04,333 --> 00:17:07,400 [Patricia] So you’re not out of pocket the money for $1,115. 473 00:17:07,467 --> 00:17:08,900 I just wanted to make that clear. 474 00:17:08,967 --> 00:17:10,700 Hold on, if I could. Just one last thing. 475 00:17:10,767 --> 00:17:12,867 Did you say just a moment ago to Judge Acker 476 00:17:12,934 --> 00:17:15,133 that you were prepared to give them back the $200 477 00:17:15,200 --> 00:17:16,467 if you got the fridge back? 478 00:17:16,532 --> 00:17:18,200 That was my original agreement, yes. 479 00:17:18,266 --> 00:17:20,099 [Adam] Okay, so here’s the text message 480 00:17:20,165 --> 00:17:22,367 when they acknowledge that you gave back the $500 481 00:17:22,433 --> 00:17:25,165 and you said, "There, I’ve heard the magic words." 482 00:17:25,233 --> 00:17:27,133 Because you wanted proof that they had received the $500. 483 00:17:27,200 --> 00:17:28,834 -Are you familiar with that? -No, sir. 484 00:17:28,900 --> 00:17:30,467 [Adam] Okay. Here. "You said the magic words. 485 00:17:30,533 --> 00:17:32,000 "I have a witness I gave you money back. 486 00:17:32,066 --> 00:17:33,967 "Do not bother me ever again. 487 00:17:34,033 --> 00:17:37,066 You can take me to court for $200." 488 00:17:37,133 --> 00:17:38,767 Byrd, can you show this to him, please? 489 00:17:38,834 --> 00:17:40,200 Because they wouldn’t give my fridge back. 490 00:17:40,266 --> 00:17:43,700 He did not ask for the fridge, Your Honor. 491 00:17:43,767 --> 00:17:45,333 He did not. He said he wasn’t gonna-- 492 00:17:45,400 --> 00:17:46,800 And I have not had any contact-- 493 00:17:46,867 --> 00:17:48,433 Is that the text message? 494 00:17:48,500 --> 00:17:50,433 I just want to make sure that I understand this correctly. 495 00:17:50,500 --> 00:17:53,734 I might-- You know what? You’re correct. 496 00:17:53,800 --> 00:17:56,400 But there was a few more before that. 497 00:17:56,467 --> 00:17:59,300 There were a lot of-- I know. 498 00:17:59,367 --> 00:18:01,400 Listen, you are probably one of the most honest salespeople 499 00:18:01,467 --> 00:18:03,033 of appliances that I’ve met. 500 00:18:03,100 --> 00:18:04,867 I think we’ve heard enough. Yeah, we’re all set. 501 00:18:04,934 --> 00:18:06,934 We’re gonna retire to deliberate, thank you all. 502 00:18:07,000 --> 00:18:08,767 [Byrd] Court is in recess. Parties are excused. 503 00:18:12,400 --> 00:18:14,100 He was willing to give them back the money. 504 00:18:14,166 --> 00:18:15,967 She wants the money to repair it. 505 00:18:16,033 --> 00:18:17,200 She wants to keep it. 506 00:18:17,266 --> 00:18:19,166 I don’t think he has to pay her to repair it. 507 00:18:19,233 --> 00:18:20,934 I think she’s entitled to her money back, 508 00:18:21,000 --> 00:18:22,100 and we should return it. 509 00:18:22,166 --> 00:18:24,133 Now, I know it says "as is" on there, 510 00:18:24,200 --> 00:18:26,800 but I think that it just didn’t work. 511 00:18:26,867 --> 00:18:28,333 And they called immediately. 512 00:18:28,400 --> 00:18:31,800 I’m willing to give them back the additional 99. 513 00:18:31,867 --> 00:18:33,333 I would give them the 30 for the water line, 514 00:18:33,400 --> 00:18:35,934 even though he wasn’t going to do that originally. 515 00:18:36,000 --> 00:18:38,734 And any other costs that they incurred over and above 516 00:18:38,800 --> 00:18:39,734 what he’s returned, 517 00:18:39,800 --> 00:18:43,033 which would, I think, $249? 518 00:18:43,100 --> 00:18:44,700 And I would give him back the refrigerator. 519 00:18:44,767 --> 00:18:46,033 He was super honest. 520 00:18:46,100 --> 00:18:47,400 He could have said to them, 521 00:18:47,467 --> 00:18:49,433 "You purchased it as is." 522 00:18:49,500 --> 00:18:51,300 He didn’t have to say anything about a warranty. 523 00:18:51,367 --> 00:18:54,000 But I think that he tried to do the right thing, 524 00:18:54,066 --> 00:18:56,133 and I also believe that when she said 525 00:18:56,200 --> 00:18:57,700 "I don’t want you contacting me anymore," 526 00:18:57,767 --> 00:18:59,300 he didn’t seem like the aggressive type. 527 00:18:59,367 --> 00:19:00,967 So he wasn’t gonna go there to pick it up. 528 00:19:01,033 --> 00:19:02,834 At the same time, I’m looking at the plaintiffs 529 00:19:02,900 --> 00:19:04,100 and they seem like nice people, 530 00:19:04,166 --> 00:19:06,033 except she has unclean hands. 531 00:19:06,100 --> 00:19:09,767 She comes in here looking to sue for $1,115, 532 00:19:09,834 --> 00:19:13,934 and but for asking a few additional questions, 533 00:19:14,000 --> 00:19:15,467 she never would have acknowledge and admitted 534 00:19:15,533 --> 00:19:17,900 that she already got $500 back. 535 00:19:17,967 --> 00:19:20,000 -So may I pick up on that point? -Sure. 536 00:19:20,066 --> 00:19:23,967 And try to argue against giving them anything. 537 00:19:24,033 --> 00:19:26,400 I think he already did more than he needed to. 538 00:19:26,467 --> 00:19:27,800 It was as is. 539 00:19:27,867 --> 00:19:29,000 Because he’s a nice guy, 540 00:19:29,066 --> 00:19:31,867 he said, "Even though I sold you this as is, 541 00:19:31,934 --> 00:19:33,400 "I’m gonna give you some money back. 542 00:19:33,467 --> 00:19:35,000 I’ll give you the rest of the money back." 543 00:19:35,066 --> 00:19:36,300 They pitched a fit. 544 00:19:36,367 --> 00:19:39,133 -I want to give them the money. -[Adam] I get that. 545 00:19:39,200 --> 00:19:41,266 He wants to allow his business to stand out from all the other 546 00:19:41,333 --> 00:19:43,367 used appliance businesses out there, 547 00:19:43,433 --> 00:19:45,033 to say that if there is a problem, 548 00:19:45,100 --> 00:19:46,700 I am going to make good on your purchase. 549 00:19:46,767 --> 00:19:48,133 I’m going to repay. 550 00:19:48,200 --> 00:19:49,900 We shouldn’t discourage that in any way. 551 00:19:49,967 --> 00:19:53,000 But he tried to do it, and they said, "Pound sand." 552 00:19:53,066 --> 00:19:54,433 -They say, "Give me more." -Yeah. 553 00:19:54,500 --> 00:19:56,433 -He tried. -I know, I know. 554 00:19:56,500 --> 00:19:58,166 -"Pound sand." -[Adam] But in all fairness, 555 00:19:58,233 --> 00:19:59,967 one of the reasons why there was such discord 556 00:20:00,033 --> 00:20:01,700 between the two of them, and we’ve all-- 557 00:20:01,767 --> 00:20:03,000 And I think everyone watching this show 558 00:20:03,066 --> 00:20:04,467 is gonna feel similarly, 559 00:20:04,533 --> 00:20:06,800 that when you have an appointment with someone 560 00:20:06,867 --> 00:20:09,433 who says they’re gonna come to your home at a certain time, 561 00:20:09,500 --> 00:20:11,834 you take off from work, you change your schedule, 562 00:20:11,900 --> 00:20:14,900 and then that person doesn’t show up, you get angry. 563 00:20:14,967 --> 00:20:16,834 -But you don’t get more money. -No, you get-- 564 00:20:16,900 --> 00:20:19,066 But you get frustrated. 565 00:20:19,133 --> 00:20:20,867 I’m willing to give back the money 566 00:20:20,934 --> 00:20:22,867 that he’s willing to return, which is the 200-and-some-odd 567 00:20:22,934 --> 00:20:24,133 over and above, 568 00:20:24,200 --> 00:20:26,166 which would be all their out-of-pocket expenses. 569 00:20:26,233 --> 00:20:28,166 They didn’t ask for that. They asked for a thousand. 570 00:20:28,233 --> 00:20:30,467 -I’m not giving them a thousand. -Maybe they should just lose. 571 00:20:30,533 --> 00:20:33,133 -I don’t know about that. -But then who gets the fridge? 572 00:20:33,200 --> 00:20:34,734 Let them keep the fridge. He keeps the money. 573 00:20:34,800 --> 00:20:36,200 He’s not cross-complaining. 574 00:20:36,266 --> 00:20:38,033 I don’t have a problem with dismissing it. 575 00:20:38,100 --> 00:20:40,433 I think he’s done a sufficient amount of return. 576 00:20:40,500 --> 00:20:43,467 And let her hold on to it. That’s it. Let her do it. 577 00:20:47,834 --> 00:20:49,266 Court is back in session. 578 00:20:49,333 --> 00:20:51,000 Parties are reminded you’re still under oath. 579 00:20:51,066 --> 00:20:52,433 [Patricia] All right, well, you know, 580 00:20:52,500 --> 00:20:54,233 it’s hard to come by a relatively candid 581 00:20:54,300 --> 00:20:57,967 and honest salesperson on used items, 582 00:20:58,033 --> 00:21:00,066 so we’re kind of pleased to hear that. 583 00:21:00,133 --> 00:21:03,066 We also frequently come across, obviously, 584 00:21:03,133 --> 00:21:05,033 plaintiffs who are disappointed in the correspondence 585 00:21:05,100 --> 00:21:06,900 and what’s going on with the people 586 00:21:06,967 --> 00:21:08,233 that they purchase items from. 587 00:21:08,300 --> 00:21:10,133 And then things escalate into a place 588 00:21:10,200 --> 00:21:12,033 where neither party should be. 589 00:21:12,100 --> 00:21:14,000 And that’s how we always end up here. 590 00:21:14,066 --> 00:21:16,133 So you have three objective people 591 00:21:16,200 --> 00:21:18,233 listening to the evidence to try to say, 592 00:21:18,300 --> 00:21:20,300 What really is the issue? 593 00:21:20,367 --> 00:21:24,266 And what really is warranted as a remedy here, if any? 594 00:21:24,333 --> 00:21:26,834 And I’m sorry to say, Mr. and Mrs. Diener, 595 00:21:26,900 --> 00:21:28,867 that the unanimous verdict of this court 596 00:21:28,934 --> 00:21:31,066 is that your case be dismissed. 597 00:21:31,133 --> 00:21:33,000 And we have several reasons for that. 598 00:21:33,066 --> 00:21:35,066 First of all, sir, 599 00:21:35,133 --> 00:21:36,800 you did come forward and say, 600 00:21:36,867 --> 00:21:39,133 Listen, I’m willing to give you the money. 601 00:21:39,200 --> 00:21:42,200 I gave you $500, which you either intentionally, 602 00:21:42,266 --> 00:21:44,400 negligently, or for some other reason, 603 00:21:44,467 --> 00:21:46,433 didn’t bring to our attention 604 00:21:46,500 --> 00:21:50,700 when you requested your $1,100 and change lawsuit. 605 00:21:50,767 --> 00:21:52,066 He did come forward and say, 606 00:21:52,133 --> 00:21:54,300 "Here’s $500." You did accept that. 607 00:21:54,367 --> 00:21:56,333 He did say, "I’ll give you the balance on this 608 00:21:56,400 --> 00:21:58,200 if you return the refrigerator." 609 00:21:58,266 --> 00:21:59,667 And here we are. 610 00:21:59,734 --> 00:22:05,100 And now the lawsuit is for your expecting $1,100 611 00:22:05,166 --> 00:22:08,700 to fix this refrigerator on top of 500. 612 00:22:08,767 --> 00:22:10,834 The bottom line is, you have the refrigerator. 613 00:22:10,900 --> 00:22:12,100 You bought it as is. 614 00:22:12,166 --> 00:22:14,133 He was willing to do more than he had to do 615 00:22:14,200 --> 00:22:15,900 under those circumstances, 616 00:22:15,967 --> 00:22:17,967 which was to take it back from you 617 00:22:18,033 --> 00:22:20,800 and give you back your money and make you whole, 618 00:22:20,867 --> 00:22:24,000 and that’s just not what you permitted to happen 619 00:22:24,066 --> 00:22:25,300 in these circumstances. 620 00:22:25,367 --> 00:22:27,033 We are happy to let you keep the refrigerator 621 00:22:27,100 --> 00:22:28,433 which you hold so dearly, 622 00:22:28,500 --> 00:22:30,967 and I have to say that we were not comfortable 623 00:22:31,033 --> 00:22:33,934 with your position on how much money you were suing for. 624 00:22:34,000 --> 00:22:36,266 So verdict is to dismiss your case, 625 00:22:36,333 --> 00:22:38,834 and that is the unanimous verdict of the court. 626 00:22:38,900 --> 00:22:40,467 [Byrd] This case is concluded. Parties are excused. 627 00:22:46,266 --> 00:22:48,333 -I didn’t agree with it. -I thought they were fair. 628 00:22:48,400 --> 00:22:50,100 I’m not gonna pay for a fridge 629 00:22:50,166 --> 00:22:52,100 and then pay an extra thousand dollars to have it repaired. 630 00:22:52,166 --> 00:22:54,133 I offered the money back, but they refused it. 631 00:22:54,200 --> 00:22:56,266 And then they said I was harassing them. 632 00:22:56,333 --> 00:22:58,033 I was waiting for the other $200 633 00:22:58,100 --> 00:23:01,333 which he was adamantly not going to give it back to me. 634 00:23:01,400 --> 00:23:03,266 When I went there to give them the money back 635 00:23:03,333 --> 00:23:05,400 and they took it, I went in the fridge and it was cold. 636 00:23:05,467 --> 00:23:07,800 It was described "pristine condition." 637 00:23:07,867 --> 00:23:09,700 It’s the way it is. I just wanted to be honest. 638 00:23:09,767 --> 00:23:11,900 Just ridiculous that he sold it to us broken. 639 00:23:11,967 --> 00:23:13,300 Life is too short. Be happy. 640 00:23:13,367 --> 00:23:15,900 [announcer] Are you a victim of an assault? 641 00:23:15,967 --> 00:23:19,133 Let Tribunal Justice decide your case. 642 00:23:19,200 --> 00:23:21,867 Find us on social media at Tribunal Justice.