1
00:00:00,033 --> 00:00:02,667
You've suffered allergic reaction
from your hair coloring, right?

2
00:00:02,734 --> 00:00:06,433
I had scabs on my ears.
It was red and burning.

3
00:00:06,500 --> 00:00:10,066
Why in the world would you
just not tell her you have an allergy?

4
00:00:10,133 --> 00:00:11,066
She knew.

5
00:00:11,133 --> 00:00:13,033
Not at all.

6
00:00:13,100 --> 00:00:15,600
I was down and out for two to three weeks.

7
00:00:15,667 --> 00:00:17,967
It affected me emotionally as well.

8
00:00:18,033 --> 00:00:19,400
I didn't enjoy life.

9
00:00:19,467 --> 00:00:21,767
Respectfully, that's ridiculous.

10
00:00:21,834 --> 00:00:24,433
[narrator]
Now, on Tribunal Justice.

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00:00:24,500 --> 00:00:25,867
[theme music playing]

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00:00:46,133 --> 00:00:48,967
[narrator] Today's case
was filed in Stuart, Florida.

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00:00:50,166 --> 00:00:52,867
Your Honor, this is case number 3024
on the calendar

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00:00:52,934 --> 00:00:55,133
in the matter of Vigeant versus Moralez.

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00:00:55,200 --> 00:00:57,166
-Thank you, Byrd.
-You're welcome, Judge.

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00:00:57,233 --> 00:00:59,567
Parties have been sworn in.
You may be seated.

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00:00:59,633 --> 00:01:01,333
Ladies, have a seat, please.

18
00:01:01,400 --> 00:01:03,967
I'm smiling 'cause
I'm looking around the courtroom.

19
00:01:04,033 --> 00:01:06,200
We have more hair colors
in this courtroom

20
00:01:06,266 --> 00:01:08,233
than I think there are hair dyes for.

21
00:01:08,300 --> 00:01:10,200
All interesting colors.

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00:01:10,266 --> 00:01:13,800
This is about your hair being dyed
by the defendant.

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00:01:13,867 --> 00:01:16,867
You say that you developed
an allergic reaction afterwards.

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00:01:16,934 --> 00:01:20,600
She should've used an organic dye,
which she knew you required.

25
00:01:20,667 --> 00:01:24,400
She didn't. You suffered substantial pain
and inflammation.

26
00:01:24,467 --> 00:01:27,533
You're suing her for $3,000
for that.

27
00:01:27,600 --> 00:01:30,200
What you say, um, Ms. Moralez,

28
00:01:30,265 --> 00:01:33,600
is that she didn't disclose her allergies
prior to the session.

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00:01:33,667 --> 00:01:35,667
Or you would've used an organic product.

30
00:01:35,734 --> 00:01:39,366
In fact, she posted some terrible things
about you and your business,

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00:01:39,433 --> 00:01:42,567
and you have a counterclaim here
for $6,000

32
00:01:42,633 --> 00:01:46,000
because you feel that you've lost clients
because of her bad review.

33
00:01:46,066 --> 00:01:47,233
Yes.

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00:01:47,300 --> 00:01:49,366
So, to be completely candid
with both of you,

35
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I dye my own hair
and I'm allergic to hair dye.

36
00:01:52,900 --> 00:01:55,265
So, first of all,
how do you know the defendant?

37
00:01:55,333 --> 00:01:57,600
September of 2023,

38
00:01:57,667 --> 00:02:01,367
I started going to the salon
that Jenn was employed at.

39
00:02:01,433 --> 00:02:04,667
Her boss, the owner,
started doing my hair.

40
00:02:04,734 --> 00:02:08,199
She has an organic line
and a regular line of product.

41
00:02:08,265 --> 00:02:12,800
I told her about my sensitivities.
It was the first time ever seeing her.

42
00:02:12,867 --> 00:02:15,166
And it went beautifully for six months.

43
00:02:15,233 --> 00:02:17,200
So, why did you leave?

44
00:02:17,266 --> 00:02:20,567
I went back to a prior hair stylist
that works out of her home.

45
00:02:20,633 --> 00:02:21,734
[DiMango]
Why?

46
00:02:21,800 --> 00:02:25,667
Because it just started getting
a little too hard to make appointments.

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00:02:25,734 --> 00:02:26,834
She gets busy.

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00:02:26,900 --> 00:02:30,033
She couldn't do my hair and had
to pawn me off to the next person to do.

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00:02:30,100 --> 00:02:33,400
[DiMango] So, you did work
in the prior salon as she said.

50
00:02:33,466 --> 00:02:35,233
-Yes.
-[DiMango] Do you know what product

51
00:02:35,300 --> 00:02:36,500
-that they use there?
-Yes.

52
00:02:36,567 --> 00:02:38,667
-[DiMango] Was it this?
-Yes. Artego.

53
00:02:38,734 --> 00:02:40,700
But there's two different.

54
00:02:40,767 --> 00:02:44,166
This is the organic color line
and this is the regular color line.

55
00:02:44,233 --> 00:02:47,233
[DiMango] And the one you used
on the plaintiff was the organic?

56
00:02:47,300 --> 00:02:49,133
-[Jennifer] No, it was the regular.
-The regular.

57
00:02:49,200 --> 00:02:51,600
We looked through this book
and picked it out together.

58
00:02:51,667 --> 00:02:54,667
So now, how often
do you dye your roots?

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00:02:54,734 --> 00:02:56,834
Five weeks. Every five weeks.

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00:02:56,900 --> 00:03:01,433
So, you then stopped going to her,
and you run into the defendant somewhere.

61
00:03:01,500 --> 00:03:02,934
-Is that correct?
-[Victoria] Yes.

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00:03:03,000 --> 00:03:06,133
So, I left that salon,
went back to a prior person

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00:03:06,200 --> 00:03:08,100
I was using before this salon.

64
00:03:08,166 --> 00:03:13,000
Um, I ran into Jenn at a restaurant
a couple months after I left there.

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00:03:13,066 --> 00:03:16,500
She was with people she worked with
at the salon.

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00:03:16,567 --> 00:03:19,200
[DiMango] We have a picture
of your salon, in fact.

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00:03:19,266 --> 00:03:21,333
-It's a very nice salon.
-[Jennifer] Thank you.

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00:03:21,400 --> 00:03:22,966
[DiMango]
Okay. Go on.

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00:03:23,033 --> 00:03:27,333
So, she said, we left the salon as well
and we opened up our own place.

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00:03:27,400 --> 00:03:29,633
She said, you really should
come check us out.

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00:03:29,700 --> 00:03:32,166
-[DiMango] Mm-hmm.
-[Victoria] I said, maybe I will.

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00:03:32,233 --> 00:03:35,867
So, finally I ran into her again though
outside of the restaurant at a store.

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00:03:35,934 --> 00:03:38,934
I said, how you doin' with the new place?

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00:03:39,000 --> 00:03:41,066
She said, great, come see me.

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00:03:41,133 --> 00:03:42,767
I said, well, I could use a trim.

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00:03:42,834 --> 00:03:45,400
I figured in my mind,
find out what she's all about,

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00:03:45,466 --> 00:03:47,367
what product she's using.

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00:03:47,433 --> 00:03:49,966
If we were gonna move forward.
And we were.

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00:03:50,033 --> 00:03:53,100
So, I'm in the chair.
I said, let's do a trim.

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00:03:53,166 --> 00:03:55,400
We get up, we're talking.

81
00:03:55,466 --> 00:03:57,200
She's looking at her product line.

82
00:03:57,266 --> 00:03:59,900
She said, I remember
Priscilla used the organic line.

83
00:03:59,966 --> 00:04:01,900
We're using the same exact line.

84
00:04:01,967 --> 00:04:03,100
Pause. Is that true?

85
00:04:03,166 --> 00:04:04,433
No. Not at all.

86
00:04:04,500 --> 00:04:08,233
[DiMango] Let's assume you're even
saying that. Let's take you at your word.

87
00:04:08,300 --> 00:04:11,333
So, she says, oh, yes,
I remember specifically you use organic.

88
00:04:11,400 --> 00:04:13,000
-Go on.
-[Victoria] She looked up

89
00:04:13,066 --> 00:04:15,667
and I said, well, now
that we're on the same page,

90
00:04:15,734 --> 00:04:17,867
let's make an appointment for color.

91
00:04:17,934 --> 00:04:19,800
So we did for two weeks later.

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00:04:19,867 --> 00:04:22,700
So, I went, and she put it on.
And then...

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00:04:22,767 --> 00:04:24,900
[DiMango]
So when you... okay, so, let's pause.

94
00:04:24,967 --> 00:04:28,633
Do you have a special memory
of the plaintiff, by any means?

95
00:04:28,700 --> 00:04:30,734
No. She honestly...

96
00:04:30,800 --> 00:04:33,600
I make color cards for everybody
with their name on it,

97
00:04:33,667 --> 00:04:37,533
their information, what I use every time,
the date, the developer, everything.

98
00:04:37,600 --> 00:04:40,933
We hadn't done color yet, so
I don't have a color card to put that on.

99
00:04:41,000 --> 00:04:42,266
So, we just did a haircut.

100
00:04:42,332 --> 00:04:46,867
Did she at that time tell you that
she requires you to use an organic line?

101
00:04:46,933 --> 00:04:48,367
-No.
-[DiMango] And you admit

102
00:04:48,433 --> 00:04:50,933
you did not tell her
when you sat in that chair

103
00:04:51,000 --> 00:04:52,967
you required an organic hair color.

104
00:04:53,033 --> 00:04:54,000
-Correct?
-I didn't.

105
00:04:54,066 --> 00:04:56,567
I trusted her, she's a professional.
I was confident.

106
00:04:56,633 --> 00:04:58,700
You also used a product, however,

107
00:04:58,767 --> 00:05:01,233
and we have some evidence
about that as well,

108
00:05:01,300 --> 00:05:05,433
that says no scalp irritations
on the product that you used.

109
00:05:05,500 --> 00:05:07,600
Is that correct?
This is not the organic product

110
00:05:07,667 --> 00:05:10,233
because this says here
they're using ammonia

111
00:05:10,300 --> 00:05:13,066
and that there's a cream base.
It's long-lasting color.

112
00:05:13,133 --> 00:05:16,433
Did you at any time
discuss this product with her

113
00:05:16,500 --> 00:05:17,800
as to its benefits or not?

114
00:05:17,867 --> 00:05:20,533
You must carry more than
one line of products in your store.

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00:05:20,600 --> 00:05:23,033
We talked about the Artego.
We looked through the book together

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00:05:23,100 --> 00:05:24,967
-and picked out the color together.
-No, we didn't.

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00:05:25,033 --> 00:05:29,000
No. She looked at my hair
while she was doin' the trim.

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00:05:29,066 --> 00:05:33,533
We discussed the prior visits
to the salon she was working at prior.

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00:05:33,600 --> 00:05:35,266
-She knew.
-[DiMango] Okay.

120
00:05:35,332 --> 00:05:38,000
Do you ever ask,
do you have any allergies?

121
00:05:38,066 --> 00:05:40,266
Usually people
that have hair dye allergies

122
00:05:40,332 --> 00:05:42,567
either tell you
or don't get their hair colored.

123
00:05:42,633 --> 00:05:45,734
Well, I usually say,
I am allergic to hair dye.

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-Please don't rub it into my scalp.
-Right.

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00:05:47,867 --> 00:05:49,933
That's why, I have to be honest with you,

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00:05:50,000 --> 00:05:52,667
I don't go to hairdressers,
because I'm allergic.

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00:05:52,734 --> 00:05:55,767
And they have a tendency
to get it right in your scalp

128
00:05:55,834 --> 00:05:59,734
because they want to get
the closest to your roots as possible.

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00:05:59,800 --> 00:06:01,500
Because they want to do a good job

130
00:06:01,567 --> 00:06:04,233
because they don't want you saying,
you didn't get all my roots.

131
00:06:04,300 --> 00:06:07,400
I can still see some gray.
So they get right into your scalp.

132
00:06:07,467 --> 00:06:10,200
And so, that could cause a problem
with any product.

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00:06:10,266 --> 00:06:13,133
Putting that aside,
you had damage to your scalp.

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00:06:13,200 --> 00:06:16,867
So now, you're saying your whole life
was changed for three weeks.

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00:06:16,934 --> 00:06:19,800
You had a steroid shot,
you had cream to put on your hair.

136
00:06:19,867 --> 00:06:24,600
You can't go on a vacation,
you can't go to a bowling alley,

137
00:06:24,667 --> 00:06:26,667
you can't take walks.

138
00:06:26,734 --> 00:06:29,600
What, do you walk on your head?
How could you not take a walk?

139
00:06:29,667 --> 00:06:31,867
It's very hot in Florida
in September.

140
00:06:31,934 --> 00:06:34,834
If you had a burnt scalp
and it was stingin',

141
00:06:34,900 --> 00:06:37,700
and it was itchy, would you
want to go out into the humidity

142
00:06:37,767 --> 00:06:40,300
and take a five-mile walk,
which I do every morning?

143
00:06:40,367 --> 00:06:42,332
-No.
-Well, what you have is some irritation.

144
00:06:42,400 --> 00:06:45,900
And it's not even a major irritation
that would stop you for three weeks.

145
00:06:45,967 --> 00:06:48,467
Three thousand dollars you're asking for.

146
00:06:48,533 --> 00:06:52,133
That was six days later.
It was still very itchy for weeks.

147
00:06:52,200 --> 00:06:53,800
I am sure it was itchy.

148
00:06:53,867 --> 00:06:56,767
It hurt to comb my hair. My hair was dry.
Everything hurt.

149
00:06:56,834 --> 00:06:58,700
I don't see any blisters.
Any blisters?

150
00:06:58,767 --> 00:07:01,233
[Victoria] Blisters were on the earlobes,
the back of the neck...

151
00:07:01,300 --> 00:07:03,533
You have a picture of that,
right, of the blisters?

152
00:07:03,600 --> 00:07:07,367
No. I was so busy dealing with the pain
and the urgent care.

153
00:07:07,433 --> 00:07:11,300
So let me see if I get ya.
That picture you took, that shows nothing.

154
00:07:11,367 --> 00:07:13,567
But the blisters,
you didn't take pictures of.

155
00:07:13,633 --> 00:07:16,400
Your red, swollen, itchy ears
you didn't take pictures of

156
00:07:16,467 --> 00:07:18,332
because you were traumatized by this.

157
00:07:18,400 --> 00:07:19,667
-Right.
-So, you've never had

158
00:07:19,734 --> 00:07:21,467
an allergic reaction to hair dye ever?

159
00:07:23,233 --> 00:07:25,500
[narrator]
Coming up on Tribunal Justice.

160
00:07:25,567 --> 00:07:27,700
All I did was this,
for three weeks.

161
00:07:27,767 --> 00:07:30,500
Oh, my God. Are you in therapy?

162
00:07:35,200 --> 00:07:38,767
[narrator] Victoria Vigeant
is suing hairdresser Jennifer Moralez

163
00:07:38,834 --> 00:07:43,332
for $3,000 after claiming a dye job
made her scalp feel like fire.

164
00:07:43,400 --> 00:07:46,667
Jennifer says
Victoria failed to disclose any allergies

165
00:07:46,734 --> 00:07:51,467
and she's countersuing for $6,000
over Victoria's vicious online reviews.

166
00:07:51,533 --> 00:07:54,266
So, you've never had an allergic reaction
to hair dye ever?

167
00:07:54,332 --> 00:07:56,800
-Once. Two years ago.
-[DiMango] I don't believe that.

168
00:07:56,867 --> 00:07:58,834
Where'd you get the $3,000 from?

169
00:07:58,900 --> 00:08:01,834
What was this trip you didn't go on
'cause you had to scratch your head?

170
00:08:01,900 --> 00:08:06,000
No, it was just quality of life.
I didn't enjoy life.

171
00:08:06,066 --> 00:08:08,266
-I hope you--
-All I did was this for three weeks.

172
00:08:08,333 --> 00:08:10,300
God, I hope you don't ever stub your toe.

173
00:08:10,367 --> 00:08:12,700
[Victoria]
It affected me emotionally as well.

174
00:08:12,767 --> 00:08:15,233
Oh, my God. Are you in therapy?

175
00:08:15,300 --> 00:08:18,066
Really. What do you do
when something serious happens to you

176
00:08:18,133 --> 00:08:20,233
if you can't function
because your head is itchy?

177
00:08:20,300 --> 00:08:21,467
Judge Levy.

178
00:08:21,533 --> 00:08:25,233
Ma'am, I want to clarify
what you just told Judge DiMango.

179
00:08:25,300 --> 00:08:27,600
That quality of life was diminished.

180
00:08:27,667 --> 00:08:30,100
And it was really so severe
that you believe

181
00:08:30,166 --> 00:08:34,734
that $2,755 is a reasonable number
for that. Yes?

182
00:08:34,799 --> 00:08:38,100
Yeah. I had to still pay for bowlin'
even though I wasn't bowlin'.

183
00:08:38,165 --> 00:08:39,967
-Things like that.
-[Levy] I get that.

184
00:08:40,033 --> 00:08:42,600
But didn't you send several texts
to the defendant

185
00:08:42,667 --> 00:08:44,367
saying, just give me my money back?

186
00:08:44,433 --> 00:08:45,934
-[Victoria] I did.
-[Levy] Right.

187
00:08:46,000 --> 00:08:49,066
All you wanted from the defendant
was $170. Right?

188
00:08:49,133 --> 00:08:50,367
Initially, yes.

189
00:08:50,433 --> 00:08:52,800
So, how was it your quality of life
changed so much

190
00:08:52,867 --> 00:08:55,567
if you're willing to take $170
to make yourself whole?

191
00:08:55,633 --> 00:08:59,433
Right? And then, your claim now,
just because she says, no, go pound sand,

192
00:08:59,500 --> 00:09:02,100
you think you're gonna get $3,000,
it's not gonna happen.

193
00:09:02,166 --> 00:09:05,166
But the texts were just not
about her not refunding me.

194
00:09:05,233 --> 00:09:08,567
They were about my quality of life
for two and a half weeks.

195
00:09:08,633 --> 00:09:10,633
I say, you don't understand.
I'm suffering.

196
00:09:10,700 --> 00:09:13,100
I get it. And ma'am,
as far as you're concerned...

197
00:09:13,166 --> 00:09:14,767
-Mm-hmm.
-You're a business owner.

198
00:09:14,834 --> 00:09:18,700
You see her texts, and you knew that
you didn't go through a waiver with her.

199
00:09:18,767 --> 00:09:20,400
-Right.
-You have insurance, right?

200
00:09:20,467 --> 00:09:22,133
-Yes, I do.
-[Levy] And you are licensed.

201
00:09:22,200 --> 00:09:23,633
-Yes.
-[Levy] It's not an issue.

202
00:09:23,700 --> 00:09:25,734
-Nope.
-Would it have been safer for you

203
00:09:25,800 --> 00:09:28,967
to simply have done a patch test
to ensure that this new client

204
00:09:29,033 --> 00:09:30,800
who you have never worked on before

205
00:09:30,867 --> 00:09:34,133
doesn't have an adverse reaction
to whatever you're gonna use on her?

206
00:09:34,200 --> 00:09:38,500
I would if she did not ask me
for the specific line of the...

207
00:09:38,567 --> 00:09:40,165
[Levy]
Well, there are two lines, right?

208
00:09:40,233 --> 00:09:42,133
-[Jennifer] Right.
-It's one line, two products.

209
00:09:42,200 --> 00:09:44,467
One sensitive, and one organic.

210
00:09:44,533 --> 00:09:47,000
-Did you show her the organic line?
-[Jennifer] No.

211
00:09:47,066 --> 00:09:51,600
So, you knew that you bore
some responsibility as a business owner

212
00:09:51,667 --> 00:09:55,867
for not making sure that things were done
in such a way to avoid this problem.

213
00:09:55,934 --> 00:09:59,800
So, when she asked you for $170,
you could've said yes.

214
00:09:59,867 --> 00:10:02,000
And you could've avoided
all this nonsense.

215
00:10:02,066 --> 00:10:04,900
I'm not gonna lie,
I thought that she would, um,

216
00:10:04,967 --> 00:10:10,000
fight the claim on the credit statement.
So, I thought she would get twice.

217
00:10:10,066 --> 00:10:12,066
You were worried about her double-dipping.

218
00:10:12,133 --> 00:10:13,266
That... yes.

219
00:10:13,333 --> 00:10:15,100
[Levy]
Let me ask you this, Ms. Vigeant.

220
00:10:15,166 --> 00:10:17,467
You say in your complaint
that you've suffered allergic reactions

221
00:10:17,533 --> 00:10:19,467
in the past from
your hair coloring, right?

222
00:10:19,533 --> 00:10:20,767
Once before.

223
00:10:20,834 --> 00:10:23,500
[Levy] Once before.
And the first time it happened to you,

224
00:10:23,567 --> 00:10:24,834
how bad was it?

225
00:10:24,900 --> 00:10:27,033
It was bad enough to go to a dermatologist

226
00:10:27,100 --> 00:10:29,900
and switch the product line I used
movin' forward.

227
00:10:29,967 --> 00:10:32,000
I didn't know I had a sensitivity
at that time.

228
00:10:32,066 --> 00:10:33,967
[Levy] I want to know more
about how bad it was.

229
00:10:34,033 --> 00:10:37,400
Just like this, that I was down and out
for two to three weeks.

230
00:10:37,467 --> 00:10:39,533
Couldn't comb my hair. It was terrible.

231
00:10:39,600 --> 00:10:41,467
Two to three weeks,
you had to go to the doctor,

232
00:10:41,533 --> 00:10:43,700
you couldn't comb your hair,
you couldn't go outside.

233
00:10:43,767 --> 00:10:47,433
Why in the world would you
just not tell her you have an allergy?

234
00:10:47,500 --> 00:10:51,000
Not a sensitivity. Because
if I understood the testimony correct,

235
00:10:51,066 --> 00:10:54,433
what you got was color
for a sensitive scalp.

236
00:10:54,500 --> 00:10:55,734
-Right?
-Yes.

237
00:10:55,800 --> 00:11:00,400
Knowing that when you had the problem
in the past how bad you suffered.

238
00:11:00,467 --> 00:11:02,867
Why didn't you do that?
Because the way I look at it,

239
00:11:02,934 --> 00:11:06,500
you bear some responsibility.
Do you think you bear any responsibility?

240
00:11:06,567 --> 00:11:07,834
[Victoria]
No, I don't.

241
00:11:07,900 --> 00:11:10,433
We had a talk about it.
She's the one who remembered.

242
00:11:10,500 --> 00:11:12,934
Her boss specifically
used this line on me.

243
00:11:13,000 --> 00:11:16,967
What was the treatment the dermatologist
gave to you that one time years ago?

244
00:11:17,033 --> 00:11:19,166
It was a topical treatment
for the itching.

245
00:11:19,233 --> 00:11:22,000
And when was it you first felt
your scalp start scratching

246
00:11:22,066 --> 00:11:24,667
the same way as
after the defendant's treatment,

247
00:11:24,734 --> 00:11:26,433
as it did your first treatment...

248
00:11:26,500 --> 00:11:29,166
My first text to her
after we colored my hair...

249
00:11:29,233 --> 00:11:30,300
[Levy]
Yeah. Was when?

250
00:11:30,367 --> 00:11:33,467
Was a good over 12 hours later.
The next late afternoon.

251
00:11:33,533 --> 00:11:37,066
Fine. So, 12 hours later you know
you're getting that same scratchy feeling.

252
00:11:37,133 --> 00:11:40,533
Why not go somewhere
you can get that same topical treatment

253
00:11:40,600 --> 00:11:42,433
so that you can get relief right away?

254
00:11:42,500 --> 00:11:45,165
Because the topical treatment's
only for itchin'.

255
00:11:45,233 --> 00:11:50,200
I had scabs on my ears.
It was red and burning. It hurt.

256
00:11:50,266 --> 00:11:52,600
My point is that
you knew how bad it was.

257
00:11:52,667 --> 00:11:54,734
And you knew how bad it was likely to be.

258
00:11:54,800 --> 00:11:58,500
How long after you started feeling
this feeling,

259
00:11:58,567 --> 00:11:59,834
suffering,

260
00:11:59,900 --> 00:12:02,266
until you finally went
to go see the doctor?

261
00:12:02,333 --> 00:12:03,367
[Victoria]
Five days.

262
00:12:03,433 --> 00:12:04,734
Five days!

263
00:12:04,800 --> 00:12:06,266
Well, it was Labor Day weekend...

264
00:12:06,333 --> 00:12:09,400
I don't care. In Florida,
you know what they have all over Florida?

265
00:12:09,467 --> 00:12:12,166
They got the walk-in clinics
all over Florida.

266
00:12:12,233 --> 00:12:15,767
But you have to understand,
it got worse a little every day

267
00:12:15,834 --> 00:12:19,967
until finally, I said to myself,
I need to do something about this.

268
00:12:20,033 --> 00:12:24,700
And I want to make sure that at no time
within a day or two of the treatment

269
00:12:24,767 --> 00:12:28,200
did you ever send a text
or communicate with the defendant

270
00:12:28,266 --> 00:12:31,200
indicating that,
I told you that I have an allergy.

271
00:12:31,266 --> 00:12:32,633
You never said that to her.

272
00:12:32,700 --> 00:12:35,433
I was focused on
that we were not strangers.

273
00:12:35,500 --> 00:12:38,767
I went into a salon where she worked
for six months.

274
00:12:38,834 --> 00:12:42,200
Okay. So, on August 29th,
this is your evidence.

275
00:12:42,266 --> 00:12:45,667
You say to the defendant in text
that you wish, quote,

276
00:12:45,734 --> 00:12:49,934
"we remembered to use color for"
quote, "sensitive scalps."

277
00:12:50,000 --> 00:12:54,133
That's what you sent her.
And what you got was a product for what?

278
00:12:54,200 --> 00:12:56,333
-Sensitive scalps.
-[Levy] Thank you. Judge Acker.

279
00:12:56,400 --> 00:12:58,633
[Acker]
Thank you, Judge. Ms. Moralez,

280
00:12:58,700 --> 00:13:01,567
I don't think I read in your papers
that the reason

281
00:13:01,633 --> 00:13:04,900
that you didn't refund her was
because of you were worried

282
00:13:04,967 --> 00:13:07,300
that she was double-dipping.
What you said is

283
00:13:07,367 --> 00:13:09,867
that you had some concern
about the medical evidence.

284
00:13:09,934 --> 00:13:11,900
Yes. I don't have any of that paperwork.

285
00:13:11,967 --> 00:13:15,133
-[Acker] You never sent medical...
-I sent her the last page with the date

286
00:13:15,200 --> 00:13:16,767
and the name of the urgent care.

287
00:13:16,834 --> 00:13:19,300
[Acker] But you didn't send her the page
with the diagnosis.

288
00:13:19,367 --> 00:13:21,633
There was so much
personal information on it.

289
00:13:21,700 --> 00:13:25,066
Now, I respectfully... that's ridiculous.

290
00:13:25,133 --> 00:13:29,133
You cannot say to someone,
you owe me money for this injury,

291
00:13:29,200 --> 00:13:31,367
but I'm not gonna tell you
what the injury is.

292
00:13:31,433 --> 00:13:33,600
You know, you could've
redacted everything

293
00:13:33,667 --> 00:13:37,834
except for the "patient presents
with severe scalp allergy."

294
00:13:37,900 --> 00:13:40,500
It's not proof enough of the money
I spent at urgent care?

295
00:13:40,567 --> 00:13:43,333
[Acker] No, you could've gone
to urgent care for any reason.

296
00:13:43,400 --> 00:13:47,100
So, you would've been better served
to give her some actual proof

297
00:13:47,165 --> 00:13:48,533
that you had a scalp allergy.

298
00:13:48,600 --> 00:13:51,066
And you would've been better served
had you received that.

299
00:13:51,133 --> 00:13:52,200
[Jennifer]
Absolutely.

300
00:13:52,266 --> 00:13:55,066
To say, I'm gonna write you a check,
you're gonna execute a release,

301
00:13:55,133 --> 00:13:56,633
-and we're gonna be done.
-Yes, absolutely.

302
00:13:56,700 --> 00:13:59,700
Nobody did the right thing there,
so, that's why we're here.

303
00:14:01,166 --> 00:14:03,433
[narrator]
Coming up on Tribunal Justice.

304
00:14:03,500 --> 00:14:06,200
So, your lifestyle was not curtailed
all that much.

305
00:14:06,266 --> 00:14:07,934
You were able to get up and out...

306
00:14:08,000 --> 00:14:09,633
I wasn't active like I usually am.

307
00:14:09,700 --> 00:14:12,567
Come on, your head was itchy
and you had your hands in a bowling ball.

308
00:14:12,633 --> 00:14:13,834
How could you not bowl?

309
00:14:18,166 --> 00:14:21,500
[narrator] Victoria Vigeant
claims her scalp felt like red-hot fire

310
00:14:21,567 --> 00:14:23,867
after Jennifer Moralez applied hair dye.

311
00:14:23,934 --> 00:14:28,433
She's suing for a refund,
plus pain and suffering, totaling $3,000.

312
00:14:28,500 --> 00:14:30,834
Jennifer is countersuing for $6,000

313
00:14:30,900 --> 00:14:34,100
after Victoria posted
a negative online review.

314
00:14:34,165 --> 00:14:35,934
I want to talk about your countersuit

315
00:14:36,000 --> 00:14:38,433
because you have a counterclaim
against her

316
00:14:38,500 --> 00:14:42,867
for loss of future clientele,
lost wages, court preparation...

317
00:14:42,934 --> 00:14:47,533
And all of this results
from the review that she posted.

318
00:14:47,600 --> 00:14:49,633
Let's pull up the review.

319
00:14:49,700 --> 00:14:51,867
Because you're claiming, Ms. Moralez,

320
00:14:51,934 --> 00:14:56,567
that you're entitled to $6,000
because she wrote this review.

321
00:14:56,633 --> 00:14:58,500
I went to Jenn for color.

322
00:14:58,567 --> 00:15:01,700
I've been dealing with a burnt,
itchy, scabbed scalp.

323
00:15:01,767 --> 00:15:04,500
I went to urgent care
and was given steroids.

324
00:15:04,567 --> 00:15:07,600
Sent proof of my urgent care visit,
and you would think

325
00:15:07,667 --> 00:15:11,500
she would at the very least
refund that copay amount, right?

326
00:15:11,567 --> 00:15:14,967
So, tell me where the untrue statement is.

327
00:15:15,033 --> 00:15:17,233
So, for the burnt, itchy, scabbed part,

328
00:15:17,300 --> 00:15:20,133
I have not seen one picture to see...

329
00:15:20,200 --> 00:15:24,166
I've never had this problem with anybody.
And that alone...

330
00:15:24,233 --> 00:15:27,100
No one wants to come to somebody
that has scabbed...

331
00:15:27,166 --> 00:15:30,133
Fair enough. Another reason why
in these situations

332
00:15:30,200 --> 00:15:32,400
it's better to try to resolve it
at the outset.

333
00:15:32,467 --> 00:15:33,500
Right.

334
00:15:33,567 --> 00:15:38,200
Because on this claim for defamation,
it is your burden to prove that is a lie.

335
00:15:38,266 --> 00:15:40,767
-[Jennifer] Right.
-[Acker] What evidence do you have

336
00:15:40,834 --> 00:15:42,767
that she's lying here?

337
00:15:42,834 --> 00:15:45,600
Even the urgent care visit
does not say what she's there for.

338
00:15:45,667 --> 00:15:48,333
-The urgent care...
-[Acker] Doesn't matter. Where's the lie?

339
00:15:48,400 --> 00:15:50,667
Defamation. Where's the lie?

340
00:15:50,734 --> 00:15:52,734
She asked for $70.
She asked for all of it.

341
00:15:52,800 --> 00:15:55,800
She said the copay was $70.
She doesn't say here...

342
00:15:55,867 --> 00:15:59,934
I think that just as
she got a little wound up...

343
00:16:00,066 --> 00:16:01,033
Yeah.

344
00:16:01,100 --> 00:16:05,400
...and turned her $170 damage
into a $3,000 case,

345
00:16:05,467 --> 00:16:09,166
you got a little bit wound up and said,
you know what, you're suing me,

346
00:16:09,233 --> 00:16:10,800
I'm coming back for you.

347
00:16:10,867 --> 00:16:13,834
But how can you prove
how much clientele you lost?

348
00:16:13,900 --> 00:16:16,100
Did you have appointments
and somebody said,

349
00:16:16,166 --> 00:16:17,800
you know what, I'm not coming to you?

350
00:16:17,867 --> 00:16:19,233
-I read that you...
-No.

351
00:16:19,300 --> 00:16:22,600
[Acker] ...burn people's scalps.
You don't have any evidence of that.

352
00:16:22,667 --> 00:16:24,900
So, you can't prove this.

353
00:16:24,967 --> 00:16:27,233
Ma'am, Ms. Vigeant, who's your witness?

354
00:16:28,233 --> 00:16:29,567
My neighbor Ann.

355
00:16:29,633 --> 00:16:31,800
-[Acker] Is this your bowling partner?
-Yes.

356
00:16:31,867 --> 00:16:33,467
[Acker]
Come on, take the stand.

357
00:16:33,533 --> 00:16:36,000
You missed her
during the bowling tournaments?

358
00:16:36,066 --> 00:16:38,900
It wasn't a bowling tournament.
We're in a league together.

359
00:16:38,967 --> 00:16:40,467
[Acker]
You missed her during league.

360
00:16:40,533 --> 00:16:41,800
And she missed the night.

361
00:16:41,867 --> 00:16:45,467
You did not perform as well,
but that's your girl there on the team.

362
00:16:45,533 --> 00:16:47,834
-Correct.
-I believe you. You can take a seat.

363
00:16:47,900 --> 00:16:49,000
Okay. Thanks.

364
00:16:49,066 --> 00:16:50,333
Who's your witness?

365
00:16:50,400 --> 00:16:53,233
Um, Kaitlin. She's my co-suite mate.

366
00:16:53,300 --> 00:16:55,800
What does she know?
What's she here to testify about?

367
00:16:55,867 --> 00:16:58,066
She was there the whole time
during the appointment.

368
00:16:58,133 --> 00:16:59,800
[Acker]
Kaitlin, take the stand.

369
00:16:59,867 --> 00:17:03,767
Were you there while the plaintiff
was getting her hair colored?

370
00:17:03,834 --> 00:17:06,467
Yes. I do hair and lashes,

371
00:17:06,532 --> 00:17:09,567
but at the time of Victoria coming in,
I was doing lashes.

372
00:17:09,633 --> 00:17:15,133
So, did you hear any conversation
between the defendant and the plaintiff

373
00:17:15,200 --> 00:17:18,567
prior to the time
the color was being applied?

374
00:17:18,633 --> 00:17:20,633
No, 'cause I was doing lashes.

375
00:17:20,700 --> 00:17:24,333
But at the end of my lash bed
is where we keep these two books.

376
00:17:24,400 --> 00:17:28,099
So, I saw her pick out the book
and bring it over to her and talk.

377
00:17:28,165 --> 00:17:30,233
Did you see the plaintiff
review the book?

378
00:17:30,300 --> 00:17:31,600
[Kaitlin]
They were both holding it.

379
00:17:31,667 --> 00:17:34,300
And it's your testimony, ma'am,
that you never saw that book?

380
00:17:34,367 --> 00:17:38,533
No. She said earlier she remembered
what color I used at the other salon.

381
00:17:38,600 --> 00:17:43,300
But it's the first time she's seeing you.
And it just strikes me

382
00:17:43,367 --> 00:17:46,667
that if somebody's never colored my hair
for the first time,

383
00:17:46,734 --> 00:17:48,300
I would want to look at the book

384
00:17:48,367 --> 00:17:50,367
because there's
so many shades on the palette

385
00:17:50,433 --> 00:17:53,400
that are really nuanced and different.
So, it's hard for me to believe

386
00:17:53,467 --> 00:17:54,967
-you didn't see that book.
-Shh.

387
00:17:55,033 --> 00:17:58,934
But I have a question for the defendant
about one of your texts.

388
00:17:59,000 --> 00:18:03,367
Because you said August 30th,
Ms. Moralez,

389
00:18:03,433 --> 00:18:06,600
hey, I apologize, this was my first time
coloring your hair

390
00:18:06,667 --> 00:18:09,066
so I didn't have a color card
for you yet,

391
00:18:09,133 --> 00:18:11,767
and had that written down.
And then you said,

392
00:18:11,834 --> 00:18:16,533
I remember you did tell me one time
I think, when I cut your hair.

393
00:18:16,600 --> 00:18:19,900
I definitely needed a reminder
but I put it in your notes

394
00:18:19,967 --> 00:18:22,266
and written down on the color card.

395
00:18:22,333 --> 00:18:26,066
When you say,
I remember you did tell me one time,

396
00:18:26,133 --> 00:18:27,667
what were you referring to?

397
00:18:27,734 --> 00:18:28,967
'Cause I wasn't really sure.

398
00:18:29,033 --> 00:18:30,867
[Acker]
You're like, I think I remember...

399
00:18:30,934 --> 00:18:33,667
Like, I have so many clients
that that's not something I would...

400
00:18:33,734 --> 00:18:36,567
Like, literally, I don't think
we talked about that.

401
00:18:36,633 --> 00:18:38,600
I just know she definitely asked

402
00:18:38,667 --> 00:18:41,734
if we carried the same line
as my previous salon.

403
00:18:41,800 --> 00:18:43,633
-No, I didn't.
-Which I absolutely do.

404
00:18:43,700 --> 00:18:46,667
You were proud to say you carried
the same line of product

405
00:18:46,734 --> 00:18:48,300
from your prior salon.

406
00:18:48,367 --> 00:18:50,533
[Acker]
All right. That's a factual dispute.

407
00:18:50,600 --> 00:18:52,467
-Mm-hmm.
-[Acker] That's all. Thank you.

408
00:18:52,533 --> 00:18:54,133
[DiMango]
Let me ask you something, ma'am.

409
00:18:54,200 --> 00:18:55,834
How often do you bowl, by the way?

410
00:18:55,900 --> 00:18:56,967
[Victoria]
Every Monday night.

411
00:18:57,033 --> 00:18:58,567
Every Monday.
Because it's interesting,

412
00:18:58,633 --> 00:19:01,066
you said you were incapacitated
for three weeks, right?

413
00:19:01,133 --> 00:19:03,600
You said she missed "the night."

414
00:19:03,667 --> 00:19:06,600
So, she was able to bowl
on the other nights.

415
00:19:06,667 --> 00:19:08,800
-So, your...
-I wasn't able to bowl. I went.

416
00:19:08,867 --> 00:19:12,233
-[DiMango] You didn't get strikes maybe.
-I went and I didn't bowl. I went.

417
00:19:12,300 --> 00:19:16,266
But I thought you couldn't function.
I thought your lifestyle was so cut off...

418
00:19:16,333 --> 00:19:20,033
I went to see the group and say,
hey, I can't bowl tonight.

419
00:19:20,100 --> 00:19:22,100
And then you what, you didn't stay?

420
00:19:22,166 --> 00:19:23,367
I sat and watched them.

421
00:19:23,433 --> 00:19:26,166
So, your lifestyle was not curtailed
all that much.

422
00:19:26,233 --> 00:19:27,934
You were able to get up and out...

423
00:19:28,000 --> 00:19:29,734
But I wasn't active like I usually am.

424
00:19:29,800 --> 00:19:32,200
Your head was itchy
and you had your hands in a bowling ball.

425
00:19:32,266 --> 00:19:33,266
How could you not bowl?

426
00:19:34,467 --> 00:19:36,734
[narrator]
Coming up on Tribunal Justice.

427
00:19:36,800 --> 00:19:39,066
What'd you say to her
when she told you about her hair?

428
00:19:39,133 --> 00:19:41,667
Well, I live right next door, and I...

429
00:19:41,734 --> 00:19:43,333
So, you heard the scratching?

430
00:19:47,667 --> 00:19:51,200
[narrator] Victoria Vigeant
is suing hairdresser Jennifer Moralez

431
00:19:51,266 --> 00:19:55,734
for $3,000 after claiming a dye job
made her scalp feel like fire.

432
00:19:55,800 --> 00:19:59,000
Jennifer says Victoria failed
to disclose any allergies

433
00:19:59,066 --> 00:20:03,934
and she's countersuing for $6,000
over Victoria's vicious online review.

434
00:20:04,000 --> 00:20:07,033
When you went home and 12 hours passed
and you started to get the itch,

435
00:20:07,100 --> 00:20:08,100
what did you do?

436
00:20:08,166 --> 00:20:09,800
I texted her.

437
00:20:09,867 --> 00:20:12,100
[DiMango] Did you do anything else
to your head?

438
00:20:12,166 --> 00:20:14,400
-No, I just...
-[DiMango] You didn't wash your hair

439
00:20:14,467 --> 00:20:16,533
to get any of the hair dye
off your skin?

440
00:20:16,600 --> 00:20:19,200
That's the first thing you do.
In fact, you told her,

441
00:20:19,266 --> 00:20:23,100
wash your hair again.
Sometimes there's residual hair dye

442
00:20:23,166 --> 00:20:25,000
-left on your scalp.
-To make sure, mm-hmm.

443
00:20:25,066 --> 00:20:27,233
[Victoria]
I did, not till Sunday.

444
00:20:27,300 --> 00:20:29,867
-How many days afterwards?
-Three.

445
00:20:29,934 --> 00:20:33,367
I mean, I don't understand how you felt
so comfortable not doing that.

446
00:20:33,433 --> 00:20:35,233
By the way, where do you go
for your hair?

447
00:20:35,300 --> 00:20:36,900
You can step up.
Where do you go?

448
00:20:36,967 --> 00:20:38,800
Do you go to the defendant for your hair?

449
00:20:38,867 --> 00:20:42,500
No, I only just started using my sister,
I want to say two months ago.

450
00:20:42,567 --> 00:20:44,600
-'Cause I was dying my own hair...
-She have a salon?

451
00:20:44,667 --> 00:20:46,633
No, I mean, I've been doing it
for 20 years.

452
00:20:46,700 --> 00:20:48,433
[DiMango]
What'd you say to her about her hair?

453
00:20:48,500 --> 00:20:50,433
Well, I live right next door.

454
00:20:50,500 --> 00:20:52,100
So you heard the scratching?

455
00:20:52,166 --> 00:20:54,467
-I'm just kidding.
-[Ann] Scratching. She was miserable.

456
00:20:54,533 --> 00:20:56,166
[DiMango]
Okay. Thank you very much.

457
00:20:56,233 --> 00:20:58,000
Anybody have anything else
they'd like to ask?

458
00:20:58,066 --> 00:20:59,367
The witnesses can take their seat.

459
00:20:59,433 --> 00:21:01,300
We're gonna retire to deliberate.
Thank you.

460
00:21:01,367 --> 00:21:03,200
Court now stands in recess.

461
00:21:03,266 --> 00:21:06,133
This case will be recalled.
Parties are excused.

462
00:21:10,400 --> 00:21:13,333
Beginning with the countersuit,
I think we're all on board

463
00:21:13,400 --> 00:21:16,900
the fact that there's no cause of action.
It was truthful, whatever she said.

464
00:21:16,967 --> 00:21:19,633
I mean, her reaction
and what she wrote was just factual.

465
00:21:19,700 --> 00:21:23,033
I had a reaction, I went to a doctor,
I paid a $70 fee.

466
00:21:23,100 --> 00:21:25,433
It happened after I came
out of her office.

467
00:21:25,500 --> 00:21:28,667
And there was no evidence
she lost any clients as a result of that,

468
00:21:28,734 --> 00:21:32,133
or lost wages. So,
my inclination would be to dismiss that.

469
00:21:32,200 --> 00:21:33,533
-I agree.
-Right on board.

470
00:21:33,600 --> 00:21:35,934
With regard to the hair,
I think the plaintiff,

471
00:21:36,000 --> 00:21:38,867
if she had such a severe reaction
as she claims she had

472
00:21:38,934 --> 00:21:43,166
at that one time in the past,
even if you're using an organic product,

473
00:21:43,233 --> 00:21:46,834
these things still cause a reaction
to people with sensitive skin.

474
00:21:46,900 --> 00:21:48,600
She never said
she had an allergic reaction,

475
00:21:48,667 --> 00:21:51,433
she said she was sensitive.
I think that they spoke.

476
00:21:51,500 --> 00:21:54,667
I think she had an obligation
to inform the hairstylist,

477
00:21:54,734 --> 00:21:56,900
and I don't think she's entitled
to anything.

478
00:21:56,967 --> 00:21:59,834
I agree. I think that
she could've done a lot more.

479
00:21:59,900 --> 00:22:01,700
That she could've done something.
She did not.

480
00:22:01,767 --> 00:22:05,767
The text messages were clear.
She only said that she had sensitive skin.

481
00:22:05,834 --> 00:22:07,867
And she got a product
for sensitive scalps.

482
00:22:07,934 --> 00:22:10,433
She didn't even wash her hair.
The first thing you would do

483
00:22:10,500 --> 00:22:13,567
is try to get it off your skin.
Wash your hair when you go home.

484
00:22:13,633 --> 00:22:17,767
So, let me throw this out.
No duty of care by a hairstylist

485
00:22:17,834 --> 00:22:21,400
who's applying chemicals to
make sure the chemicals aren't irritating?

486
00:22:21,467 --> 00:22:23,100
I don't ask that rhetorically.

487
00:22:23,166 --> 00:22:25,967
I'm inclined to think
that imposing such a duty

488
00:22:26,033 --> 00:22:29,467
would be going too far.
But for me, it's worth considering.

489
00:22:29,533 --> 00:22:30,533
It's a best pract...

490
00:22:30,600 --> 00:22:32,600
-Best practices, not a duty.
-Right.

491
00:22:32,667 --> 00:22:34,300
-That's my feeling.
-Yep.

492
00:22:34,367 --> 00:22:36,233
I think that's right. That feels right.

493
00:22:36,300 --> 00:22:38,333
Best practice would always be to ask.

494
00:22:38,400 --> 00:22:39,934
-Great.
-Okay.

495
00:22:43,533 --> 00:22:44,800
Court is back in session.

496
00:22:44,867 --> 00:22:46,800
I remind parties
you're still under oath.

497
00:22:46,867 --> 00:22:49,367
[DiMango] Thank you, Byrd.
Did you just see me scratch my head?

498
00:22:49,433 --> 00:22:52,133
Because I dyed my hair a few days ago,
I swear to you.

499
00:22:52,200 --> 00:22:55,266
It's a little...
It's a little bit itchy, still.

500
00:22:55,333 --> 00:22:57,600
-I do it because I don't have much choice.
-[indistinct] helps.

501
00:22:57,667 --> 00:23:00,667
I'm either gonna be gray... [laughs]

502
00:23:00,734 --> 00:23:02,367
or have some color.

503
00:23:02,433 --> 00:23:04,300
I do it subconsciously all the time.

504
00:23:04,367 --> 00:23:07,500
[DiMango] So, the bottom line is,
I would never not tell somebody

505
00:23:07,567 --> 00:23:09,633
that I am allergic to hair dye.

506
00:23:09,700 --> 00:23:12,500
Because I don't want
to have an allergic reaction.

507
00:23:12,567 --> 00:23:16,300
So, we're unanimous. We really felt
that that was the way this should happen.

508
00:23:16,367 --> 00:23:20,867
Would be better for you to actually ask
everybody who sits in that chair...

509
00:23:20,934 --> 00:23:22,900
-[Jennifer] Absolutely.
-...are you allergic to this?

510
00:23:22,967 --> 00:23:26,633
Please fill this form out.
I'm putting it on the card. Absolutely.

511
00:23:26,700 --> 00:23:29,734
And then there's also the reviews.
You know, you've gotta know

512
00:23:29,800 --> 00:23:32,133
that when you have people
come to see you,

513
00:23:32,200 --> 00:23:35,333
they're gonna write reviews
for anything you do or don't do.

514
00:23:35,400 --> 00:23:38,266
And you've gotta live
by those reviews sometimes.

515
00:23:38,333 --> 00:23:41,033
So, that being said,
with regard to your counterclaim,

516
00:23:41,100 --> 00:23:43,600
we are all in agreement
that we're going to dismiss it.

517
00:23:43,667 --> 00:23:44,834
Okay.

518
00:23:44,900 --> 00:23:47,300
She didn't say anything in that
that wasn't true.

519
00:23:47,367 --> 00:23:50,100
As for your claim,
you really had an obligation

520
00:23:50,166 --> 00:23:53,433
to tell people you have an allergy,
not just that you're sensitive

521
00:23:53,500 --> 00:23:56,100
because you know what they always say?
And I've had this happen.

522
00:23:56,166 --> 00:23:57,834
Oh, this is for sensitive skin.

523
00:23:57,900 --> 00:24:01,066
And I say, I have more
than sensitive skin, I have an allergy.

524
00:24:01,133 --> 00:24:04,100
So, the bottom line is, we're not gonna
give you anything either

525
00:24:04,166 --> 00:24:06,433
on your main complaint.
We're gonna dismiss it.

526
00:24:06,500 --> 00:24:09,400
We're dismissing both cases.
And I think you should proceed

527
00:24:09,467 --> 00:24:11,967
with that cautionary message
to each of you.

528
00:24:12,033 --> 00:24:14,467
So that's the verdict of the court.
Thank you.

529
00:24:14,533 --> 00:24:15,834
-[gavel bangs]
-[Jennifer] Thank you.

530
00:24:15,900 --> 00:24:17,367
[Byrd]
This case is now concluded.

531
00:24:17,433 --> 00:24:19,400
Parties are excused. You may step out.

532
00:24:22,033 --> 00:24:25,200
I believe that the defendant
got away with it.

533
00:24:25,266 --> 00:24:26,633
I did not torture her.

534
00:24:26,700 --> 00:24:30,200
She knows who I am
and what I use.

535
00:24:30,266 --> 00:24:31,567
I would never want to hurt anybody.

536
00:24:31,633 --> 00:24:34,033
I just want to make sure my clients
are happy and healthy.

537
00:24:34,100 --> 00:24:38,734
If she had just refunded me initially,
I probably would've let it go.

538
00:24:38,800 --> 00:24:41,467
Victoria? No, I will not have her back.

539
00:24:41,533 --> 00:24:43,367
[narrator]
Have you been scammed?

540
00:24:43,433 --> 00:24:48,033
Let the majority rule in your favor
on Tribunal Justice.

541
00:24:48,100 --> 00:24:50,100
Find us on social media.

542
00:24:50,900 --> 00:24:52,900
[theme music playing]