1 00:00:01,787 --> 00:00:02,878 (ominous music) 2 00:00:06,699 --> 00:00:08,441 - New information tonight on murders 3 00:00:08,460 --> 00:00:10,944 Inside the va medical center in clarksburg. 4 00:00:11,037 --> 00:00:13,871 - There were these unexplained deaths. 5 00:00:13,891 --> 00:00:15,298 - He's not a diabetic. 6 00:00:15,450 --> 00:00:18,952 Why would his sugar drop? (hospital machine flatlining) 7 00:00:18,970 --> 00:00:20,637 - [narrator] veterans who risked their lives 8 00:00:20,731 --> 00:00:23,732 To protect their country dying mysteriously. 9 00:00:23,883 --> 00:00:25,625 - This couldn't be occurring naturally. 10 00:00:25,718 --> 00:00:27,218 - [woman] something's not right. 11 00:00:27,237 --> 00:00:29,129 - Investigators say those killings 12 00:00:29,222 --> 00:00:30,388 Were, in fact, deliberate. 13 00:00:30,407 --> 00:00:33,575 - We did not want another death on our hands. 14 00:00:33,802 --> 00:00:36,578 - [narrator] investigators searching for answers- 15 00:00:39,991 --> 00:00:41,500 - [narrator] in the interrogation room. 16 00:00:45,756 --> 00:00:50,383 (brooding music) (clock ticking) 17 00:00:54,656 --> 00:00:56,581 - [narrator] every suspect accused of a crime 18 00:00:56,675 --> 00:00:58,583 Has the right to remain silent. 19 00:00:58,602 --> 00:01:01,494 Many agree to be interrogated anyway, 20 00:01:01,513 --> 00:01:04,331 But they can stop the interview at any moment, 21 00:01:04,424 --> 00:01:06,399 Making it a race against time. 22 00:01:08,278 --> 00:01:10,570 Justice hangs in the balance. 23 00:01:13,692 --> 00:01:15,525 - They put their lives at risk for us, 24 00:01:15,619 --> 00:01:18,678 They served their country and they deserve the very best, 25 00:01:18,697 --> 00:01:19,704 And they didn't get it. 26 00:01:21,867 --> 00:01:24,459 (ominous music) 27 00:01:37,957 --> 00:01:40,308 - The medical center director 28 00:01:40,535 --> 00:01:44,462 Contacted our 24/7-duty phone number 29 00:01:44,556 --> 00:01:47,965 And indicated that the facility 30 00:01:48,059 --> 00:01:51,044 Had reviewed multiple instances 31 00:01:51,062 --> 00:01:55,824 Going back to January of 2018 and had identified inpatients 32 00:01:56,476 --> 00:01:59,619 Who had suffered severe low blood sugar, 33 00:02:01,056 --> 00:02:03,165 All of which, with the exception of one, 34 00:02:03,392 --> 00:02:04,833 Had passed away shortly thereafter. 35 00:02:10,174 --> 00:02:13,733 - The victims in this case were all elderly males. 36 00:02:13,826 --> 00:02:15,919 They all had various health conditions. 37 00:02:16,071 --> 00:02:17,754 However, the clinical expectation 38 00:02:17,906 --> 00:02:20,665 Was that they were all supposed to be discharged. 39 00:02:20,759 --> 00:02:22,258 Death did not appear to be imminent. 40 00:02:22,352 --> 00:02:23,910 (hospital machine flatlining) 41 00:02:24,003 --> 00:02:26,579 Some of the medical doctors found it unusual, first of all, 42 00:02:26,598 --> 00:02:29,691 That there were multiple non-diabetic patients 43 00:02:29,918 --> 00:02:32,444 That were dying of these severely low blood sugars. 44 00:02:34,698 --> 00:02:38,274 - There was no logical reason why their blood sugar 45 00:02:38,427 --> 00:02:40,518 Plummeted to such dangerously low levels. 46 00:02:40,612 --> 00:02:42,595 (hospital machine beeping) 47 00:02:42,614 --> 00:02:43,930 (liquid dripping) 48 00:02:43,949 --> 00:02:47,209 (pensive music) 49 00:02:47,360 --> 00:02:49,936 - We didn't really know what we were looking at. 50 00:02:50,029 --> 00:02:52,789 Did we have a bad actor or multiple bad 51 00:02:52,883 --> 00:02:55,717 Actors at play here, and in what capacity? 52 00:02:55,944 --> 00:02:57,201 Were they employees? 53 00:02:57,295 --> 00:02:58,611 Were they civilians? 54 00:02:58,705 --> 00:03:01,781 Were they fellow veterans or fellow inpatients? 55 00:03:01,874 --> 00:03:05,301 Or were there some sort of rational explanations 56 00:03:05,454 --> 00:03:07,395 From a medical perspective? 57 00:03:07,547 --> 00:03:10,899 (pensive music continuing) 58 00:03:12,627 --> 00:03:14,477 - In less than 24 hours, there was a team of agents 59 00:03:14,629 --> 00:03:15,886 From literally all over the country 60 00:03:15,981 --> 00:03:19,574 Converging on clarksburg to launch the investigation. 61 00:03:20,893 --> 00:03:23,245 (tense music) 62 00:03:32,998 --> 00:03:33,755 - Within a day of 63 00:03:33,982 --> 00:03:35,257 Opening their investigation, 64 00:03:36,835 --> 00:03:39,427 They contacted the local fbi office and we got involved. 65 00:03:39,579 --> 00:03:42,597 (tense music) 66 00:03:46,770 --> 00:03:50,663 - These veteran inpatients not only suffered 67 00:03:50,682 --> 00:03:53,257 These instances of severe low blood sugar 68 00:03:53,351 --> 00:03:57,094 But when the countermeasure medication was administered, 69 00:03:57,114 --> 00:04:00,690 They basically went into spikes of peaks and valleys 70 00:04:00,842 --> 00:04:02,909 Because the blood sugar could not normalize. 71 00:04:04,270 --> 00:04:06,103 - That was the major tipping point. 72 00:04:06,197 --> 00:04:09,532 It shows that someone might have actually killed someone 73 00:04:09,684 --> 00:04:11,084 By administering insulin. 74 00:04:13,355 --> 00:04:15,188 Either someone was accidentally doing this 75 00:04:15,281 --> 00:04:17,382 Or they were doing it on purpose. 76 00:04:19,619 --> 00:04:22,119 - We also learned all of these patients 77 00:04:22,139 --> 00:04:26,308 Were in an inpatient setting all on the same ward: Ward 3a. 78 00:04:28,461 --> 00:04:30,127 We were on the clock at that point 79 00:04:30,221 --> 00:04:32,539 And we really took it upon ourselves. 80 00:04:32,557 --> 00:04:35,058 We did not want something bad happening 81 00:04:35,152 --> 00:04:37,110 Or another death on our hands. 82 00:04:40,157 --> 00:04:42,657 (somber music) 83 00:05:04,014 --> 00:05:06,348 - Losing archie was really hard. 84 00:05:06,575 --> 00:05:11,311 He was really kindhearted and just really generous. 85 00:05:12,414 --> 00:05:13,855 I just didn't understand. 86 00:05:16,434 --> 00:05:18,418 - He wanted to go home. 87 00:05:18,511 --> 00:05:21,863 Dad says, "don't leave me here, take me home," 88 00:05:22,090 --> 00:05:24,607 But I didn't do it; I left him there. 89 00:05:24,701 --> 00:05:26,826 That was a lotta guilt over that when he died. 90 00:05:29,873 --> 00:05:32,457 (pensive music) 91 00:05:39,290 --> 00:05:41,866 - He always loved the military, he loved the lifestyle. 92 00:05:41,885 --> 00:05:44,127 He told us that if anything happened to him, 93 00:05:44,279 --> 00:05:46,295 Where he wanted to be was the va. 94 00:05:46,448 --> 00:05:48,372 He got to feeling better- 95 00:05:48,392 --> 00:05:49,799 - He was talking and everything. 96 00:05:49,951 --> 00:05:51,559 I mean, he was doing really good. 97 00:05:54,139 --> 00:05:55,622 - We go in there and they told us 98 00:05:55,715 --> 00:05:58,215 That his sugar had bottomed out. 99 00:05:58,309 --> 00:06:00,902 Dad wasn't a diabetic, so it's like, 100 00:06:01,129 --> 00:06:03,405 "okay, why's his sugar bottoming out?" 101 00:06:03,556 --> 00:06:04,697 (hospital machine beeping) 102 00:06:10,488 --> 00:06:13,039 (pensive music) 103 00:06:21,091 --> 00:06:24,592 I didn't think that somebody had actually 104 00:06:24,744 --> 00:06:26,744 Done something to him or anything. 105 00:06:26,838 --> 00:06:28,388 I thought it was just dad... 106 00:06:29,766 --> 00:06:31,057 Dad's time, you know? 107 00:06:34,679 --> 00:06:37,230 (pensive music) 108 00:06:50,603 --> 00:06:54,539 - George was a wonderful husband, a wonderful father. 109 00:06:56,293 --> 00:06:59,018 So, he was being treated for his congestive heart failure. 110 00:06:59,111 --> 00:07:01,354 He was supposed to come home on Monday. 111 00:07:01,447 --> 00:07:03,948 - His levels dropped, they plummeted. 112 00:07:04,042 --> 00:07:06,450 And I said, "something's not right. 113 00:07:06,544 --> 00:07:07,952 "he's not a diabetic. - No. 114 00:07:08,046 --> 00:07:11,030 "why would his sugar drop that low?" 115 00:07:11,049 --> 00:07:11,931 - Hypoglycemia. 116 00:07:13,051 --> 00:07:14,309 - I said, "daddy, it's okay. 117 00:07:16,037 --> 00:07:18,646 "it's okay, you go see your mom and dad now." 118 00:07:18,873 --> 00:07:22,150 But it was my father and he was suffering. 119 00:07:23,320 --> 00:07:25,737 (tense music) 120 00:07:38,243 --> 00:07:40,985 - We did not have a suspect 121 00:07:41,079 --> 00:07:44,154 And we really had a broad scope 122 00:07:44,249 --> 00:07:46,582 Of what we were trying to look at here. 123 00:07:46,735 --> 00:07:49,068 We more or less kicked it into high gear, 124 00:07:49,087 --> 00:07:51,829 24/7, around the clock. 125 00:07:51,923 --> 00:07:54,349 - We interviewed all of the employees that worked on 3a 126 00:07:54,500 --> 00:07:56,909 And also the physicians that had treated the victims. 127 00:07:57,003 --> 00:07:59,336 And through timecards, work schedules, 128 00:07:59,356 --> 00:08:01,505 And other records, that helped narrow down 129 00:08:01,525 --> 00:08:02,690 The possible list of subjects 130 00:08:02,917 --> 00:08:06,102 Or suspects that could be involved in the case. 131 00:08:06,254 --> 00:08:08,363 - It quickly became apparent 132 00:08:08,514 --> 00:08:11,682 There were a total of four individuals at the hospital 133 00:08:11,776 --> 00:08:14,852 Out of 1,200 employees who were there 134 00:08:14,946 --> 00:08:18,598 At each of the dates for these events. 135 00:08:18,616 --> 00:08:21,209 (pensive music) 136 00:08:30,278 --> 00:08:34,614 - Reta mays was an uncertified nursing assistant 137 00:08:34,707 --> 00:08:36,966 Who worked in the medical surgical unit 138 00:08:37,118 --> 00:08:39,969 That they referred to as ward 3a. 139 00:08:40,063 --> 00:08:43,122 She was responsible for taking the vitals of patients, 140 00:08:43,215 --> 00:08:47,476 Intake and outtake, as well as taking glucometer 141 00:08:47,629 --> 00:08:51,464 Or finger-stick readings of blood sugar levels of patients. 142 00:08:51,482 --> 00:08:54,033 (ominous music) 143 00:09:11,486 --> 00:09:12,835 - In the initial interview, 144 00:09:12,929 --> 00:09:15,838 You really just want her to do as much talking as possible 145 00:09:15,932 --> 00:09:17,098 To then go back later 146 00:09:17,325 --> 00:09:19,342 And impeach the information that she gave us. 147 00:09:19,436 --> 00:09:23,329 - Our team was directly across the hall to just listen in. 148 00:09:23,348 --> 00:09:25,106 We were putting the pieces together 149 00:09:25,257 --> 00:09:28,776 To see what we could make of of what she had to say. 150 00:09:50,783 --> 00:09:54,451 - She denied being in the medication room alone, 151 00:09:54,545 --> 00:09:56,212 Which we knew was contradictory 152 00:09:56,364 --> 00:09:59,807 With what witnesses told us previously. 153 00:09:59,959 --> 00:10:01,291 And what's important there 154 00:10:01,386 --> 00:10:05,963 Is that the insulin was stored in the medication room. 155 00:10:06,057 --> 00:10:10,226 - Some of reta mays's co-workers on 3a 156 00:10:10,378 --> 00:10:13,396 Had various accounts that stuck out to us 157 00:10:13,548 --> 00:10:15,898 As far as red flags. 158 00:10:16,050 --> 00:10:19,661 She more or less did not act normal 159 00:10:19,888 --> 00:10:21,496 When compared to the rest of her co-workers. 160 00:10:21,647 --> 00:10:24,648 There were some instances where she held patients' hands 161 00:10:24,668 --> 00:10:27,743 While crying bedside with them as well too, 162 00:10:27,837 --> 00:10:31,589 Which a lotta the staff indicated to us was abnormal. 163 00:11:36,814 --> 00:11:38,647 (pensive music) 164 00:11:38,742 --> 00:11:42,726 - Did dad die on his own or did somebody kill him? 165 00:11:42,746 --> 00:11:46,706 I was just blown away, and you were angry and sad. 166 00:11:48,400 --> 00:11:49,900 - We would have never ever thought 167 00:11:49,994 --> 00:11:51,586 That he was not safe there. 168 00:11:51,813 --> 00:11:53,570 He should be taken care of in the hospital, 169 00:11:53,664 --> 00:11:56,257 And he was murdered. 170 00:11:56,408 --> 00:11:58,718 I don't understand, why would someone wanna kill dad? 171 00:12:01,339 --> 00:12:03,765 (pensive music) 172 00:12:38,042 --> 00:12:40,635 (pensive music) 173 00:12:54,392 --> 00:12:55,632 - The team of investigators 174 00:12:55,726 --> 00:12:58,135 Had identified reta mays as a subject 175 00:12:58,154 --> 00:13:00,655 And removed her from patient care. 176 00:13:02,325 --> 00:13:04,717 - We felt there was a lot more work to be done, 177 00:13:04,735 --> 00:13:05,901 Not only confirming her 178 00:13:06,054 --> 00:13:09,555 But also confirming that others were not at play. 179 00:13:09,574 --> 00:13:11,223 - Could there have been anyone else involved 180 00:13:11,242 --> 00:13:12,408 Or were we wrong? 181 00:13:12,502 --> 00:13:13,501 We had to be sure. 182 00:13:15,413 --> 00:13:17,913 - There are three other employees in the whole hospital 183 00:13:18,066 --> 00:13:19,248 During each of these events 184 00:13:19,400 --> 00:13:21,158 Or when we believe they took place, 185 00:13:21,177 --> 00:13:23,402 So we traced back their whereabouts. 186 00:13:23,495 --> 00:13:25,179 So, we looked at access records. 187 00:13:25,406 --> 00:13:27,406 Using that, we were able to determine 188 00:13:27,499 --> 00:13:30,426 That they couldn't have been in ward 3a 189 00:13:30,578 --> 00:13:31,519 During all of those events. 190 00:13:34,248 --> 00:13:38,860 - We learned that reta mays was the only 3a staff member 191 00:13:39,863 --> 00:13:41,420 That was working in and around 192 00:13:41,513 --> 00:13:43,698 When these hypoglycemic events occurred. 193 00:13:45,351 --> 00:13:47,443 We then tried to take it a step further 194 00:13:47,537 --> 00:13:49,261 And do a blind review 195 00:13:49,355 --> 00:13:51,097 For all of the glucometer readings 196 00:13:51,115 --> 00:13:54,116 For all staff on ward 3a. 197 00:13:54,268 --> 00:13:57,527 What was alarming was reta took a disproportionate amount 198 00:13:57,547 --> 00:13:59,863 Of severe low blood sugar readings 199 00:13:59,883 --> 00:14:01,549 As compared to other staff members. 200 00:14:01,700 --> 00:14:04,443 (vials rattling) 201 00:14:04,462 --> 00:14:07,054 (ominous music) 202 00:14:19,402 --> 00:14:22,570 - We learned that reta mays' husband had been in jail 203 00:14:22,797 --> 00:14:26,073 During the times in which the murders took place. 204 00:14:26,225 --> 00:14:28,984 Reta mays's husband would call her almost every morning 205 00:14:29,078 --> 00:14:31,037 After her overnight shift ended. 206 00:14:38,996 --> 00:14:42,239 - During some of these calls with her husband, 207 00:14:42,333 --> 00:14:45,075 Reta indicated her struggles 208 00:14:45,094 --> 00:14:48,262 With her interactions with these patients. 209 00:15:12,288 --> 00:15:14,747 (tense music) 210 00:15:23,874 --> 00:15:25,691 - When she returned the following shift 211 00:15:25,710 --> 00:15:28,803 After having placed that call and made those comments, 212 00:15:29,030 --> 00:15:33,215 The same patient suffered low blood sugars again, 213 00:15:33,309 --> 00:15:36,552 Indicative of this patient being administered insulin 214 00:15:36,646 --> 00:15:37,812 Two different occasions. 215 00:15:37,963 --> 00:15:39,814 (eerie music) 216 00:15:39,965 --> 00:15:43,234 - The patient, george shaw, ultimately died from this. 217 00:15:47,898 --> 00:15:50,449 (pensive music) 218 00:15:55,481 --> 00:15:58,073 Mr. Raymond golden had another nurse 219 00:15:58,226 --> 00:15:59,816 Who was sitting with him, 220 00:15:59,836 --> 00:16:02,077 And reta mays came in and offered to give 221 00:16:02,171 --> 00:16:03,087 Her a lunch break. 222 00:16:04,415 --> 00:16:06,173 And so, she sat with mr. Golden for 30 minutes 223 00:16:06,400 --> 00:16:09,176 While the other nurse took lunch. 224 00:16:09,403 --> 00:16:11,995 Following that is when he started to experience 225 00:16:12,089 --> 00:16:13,906 The symptoms of hypoglycemia 226 00:16:13,924 --> 00:16:15,758 And then ultimately never recovered 227 00:16:15,910 --> 00:16:17,351 And passed away a few days later. 228 00:16:20,264 --> 00:16:22,839 - It confirmed and consolidated 229 00:16:22,933 --> 00:16:25,084 The investigative team's stance 230 00:16:25,177 --> 00:16:27,862 That reta mays was the only suspect. 231 00:16:29,440 --> 00:16:32,033 (pensive music) 232 00:16:54,223 --> 00:16:55,539 - We had a special agent 233 00:16:55,558 --> 00:16:58,875 From the fbi behavioral analysis unit come out. 234 00:16:58,895 --> 00:17:01,228 - They offered for special agent cari robins 235 00:17:01,455 --> 00:17:04,957 To participate and to conduct the interview. 236 00:17:05,050 --> 00:17:06,792 - We had been prepping her for it, 237 00:17:06,885 --> 00:17:08,694 Just one interviewer in the room. 238 00:17:24,903 --> 00:17:28,589 - The interviewer does pay compliments to mays 239 00:17:28,740 --> 00:17:31,759 That would really allow mays to agree with her 240 00:17:31,910 --> 00:17:34,153 And engage her in talking. 241 00:17:34,246 --> 00:17:36,171 It builds a little bit of rapport, 242 00:17:36,324 --> 00:17:38,415 But it also makes reta feel 243 00:17:38,434 --> 00:17:40,518 That she has the power in the conversation. 244 00:17:41,829 --> 00:17:46,607 (pensive music) (clock ticking) 245 00:18:54,993 --> 00:18:55,843 - She indicated that this patient 246 00:18:55,994 --> 00:18:57,678 Wasn't really significant, 247 00:18:57,905 --> 00:18:59,847 She wasn't really close with this patient. 248 00:18:59,998 --> 00:19:04,501 However, she then proceeds to go into a lot of detail. 249 00:19:04,520 --> 00:19:07,980 That's where special agent robins cued in on. 250 00:19:09,600 --> 00:19:11,108 - She's looking really nervous. 251 00:19:12,420 --> 00:19:13,652 Something else was going on here. 252 00:19:20,928 --> 00:19:22,036 - [reporter] unauthorized injections 253 00:19:22,187 --> 00:19:24,279 Of insulin proved fatal. 254 00:19:24,373 --> 00:19:27,041 So far, investigation say they don't know motivation 255 00:19:27,192 --> 00:19:28,542 For killing veterans. 256 00:19:30,046 --> 00:19:32,713 (brooding music) 257 00:19:46,136 --> 00:19:49,396 (indistinct conversation) 258 00:19:52,643 --> 00:19:54,193 (clock ticking) 259 00:20:11,570 --> 00:20:14,421 - [cari] yeah. 260 00:20:14,573 --> 00:20:15,422 (soft tense music) 261 00:20:52,019 --> 00:20:54,703 - What what saw for hours on end, 262 00:20:54,797 --> 00:20:57,256 It's more or less this very subtle back-and-forth. 263 00:20:58,876 --> 00:21:02,711 Reta began crying spontaneously at different points 264 00:21:02,863 --> 00:21:04,863 During the course of the interview. 265 00:21:04,882 --> 00:21:08,717 She also did not directly answer the questions 266 00:21:08,869 --> 00:21:10,702 That were posed to her. 267 00:21:10,721 --> 00:21:13,388 - It was another indicator of unusual behavior 268 00:21:13,541 --> 00:21:15,390 Or behavior that made no sense 269 00:21:15,543 --> 00:21:17,818 Unless you were somehow involved in the patient's death 270 00:21:18,045 --> 00:21:19,653 Or if you were trying to hide something. 271 00:22:06,017 --> 00:22:08,369 (tense music) 272 00:22:18,864 --> 00:22:21,507 (brooding music) 273 00:22:24,553 --> 00:22:26,011 (clock ticking) 274 00:23:12,159 --> 00:23:14,918 - You can see she's hunched her shoulders 275 00:23:14,937 --> 00:23:19,606 And drawn her arms across her body as pretty defensive. 276 00:23:21,426 --> 00:23:22,734 So, to me, I think she was a panicking a little bit. 277 00:23:30,694 --> 00:23:33,345 (rising suspenseful music) 278 00:23:33,363 --> 00:23:35,347 (clock ticking) 279 00:23:35,365 --> 00:23:37,958 (pensive music) 280 00:23:45,617 --> 00:23:48,969 (pensive music continuing) 281 00:23:58,147 --> 00:24:01,148 - Right after the interview, there was a major payoff 282 00:24:01,299 --> 00:24:04,985 Because within a few hours 283 00:24:05,136 --> 00:24:07,637 Of that end of the second interview, 284 00:24:07,656 --> 00:24:11,383 She actually buys a book called, "I'm dead, now what?," 285 00:24:11,401 --> 00:24:12,493 Indicating that she's having 286 00:24:12,644 --> 00:24:14,402 Potentially some suicidal thoughts. 287 00:24:14,555 --> 00:24:16,238 Why, because she's just been told 288 00:24:16,390 --> 00:24:19,291 She is the prime suspect in all of these cases. 289 00:24:22,079 --> 00:24:24,654 - It almost gave us more fuel to figure this out, 290 00:24:24,673 --> 00:24:26,298 We're gonna get to the bottom of this. 291 00:24:27,735 --> 00:24:29,492 - Questions continue to be raised 292 00:24:29,512 --> 00:24:31,661 After the death of a vietnam veteran 293 00:24:31,680 --> 00:24:35,240 Was ruled a homicide at the va hospital in clarksburg. 294 00:24:35,259 --> 00:24:37,834 - [reporter] the autopsy revealed the non-diabetic 295 00:24:37,853 --> 00:24:42,022 Had been injected with insulin and died from hypoglycemia. 296 00:24:42,173 --> 00:24:44,525 (tense music) 297 00:24:46,695 --> 00:24:49,321 (dates clicking) 298 00:24:57,264 --> 00:25:02,025 - Between the second interview in August of 2018 299 00:25:02,044 --> 00:25:05,437 And October of 2019, the bulk of the investigative work 300 00:25:05,455 --> 00:25:07,381 Was complete during that time period. 301 00:25:07,608 --> 00:25:09,791 The investigation involved the review 302 00:25:09,885 --> 00:25:12,794 Of hundreds of thousands of va employee emails, 303 00:25:12,946 --> 00:25:15,705 Years worth of internet browsing activity, 304 00:25:15,724 --> 00:25:19,785 A review of hundreds of hours of recorded phone calls, 305 00:25:19,878 --> 00:25:22,211 A review of other electronic media 306 00:25:22,231 --> 00:25:24,022 And electronic evidence as well. 307 00:25:26,902 --> 00:25:30,145 - What we learned at that point in the investigation 308 00:25:30,297 --> 00:25:33,815 Was that reta would talk with other staff members 309 00:25:33,967 --> 00:25:37,911 On facebook messenger and they would, in real time, 310 00:25:38,063 --> 00:25:41,081 Be discussing patients and what was going on on the ward, 311 00:25:41,232 --> 00:25:45,660 And reta was referring to some of our victims. 312 00:25:45,754 --> 00:25:49,164 "what happened to this patient who was in this room? 313 00:25:49,316 --> 00:25:50,573 "and what about this patient?" 314 00:25:50,593 --> 00:25:54,002 So, she was following up to see, 315 00:25:54,154 --> 00:25:56,504 Essentially, did they live or did they die? 316 00:25:56,657 --> 00:25:59,674 (hospital machine flatlining) 317 00:25:59,768 --> 00:26:02,394 (brooding music) 318 00:26:19,955 --> 00:26:20,787 - [man] and help yourself to anything- 319 00:26:26,945 --> 00:26:29,630 - This occurred at the state barracks, 320 00:26:29,781 --> 00:26:32,115 And reta had an appointment there 321 00:26:32,134 --> 00:26:36,119 To pick up some property that the state police had of hers 322 00:26:36,138 --> 00:26:37,804 For an unrelated reason. 323 00:26:39,549 --> 00:26:42,792 For the two weeks leading up to this interview, 324 00:26:42,811 --> 00:26:44,703 We had been preparing. 325 00:26:44,721 --> 00:26:46,647 When she came into the station, 326 00:26:46,874 --> 00:26:50,299 Special agent liza ludovico approached her 327 00:26:50,319 --> 00:26:54,321 And asked if she would like to sit down 328 00:26:54,472 --> 00:26:55,989 And hear some updates on the case. 329 00:27:04,391 --> 00:27:06,574 - When it came time for the third interview, 330 00:27:06,727 --> 00:27:09,728 We wanted to let her know, "we have now been able to confirm 331 00:27:09,821 --> 00:27:12,080 "that nobody else did it but you." 332 00:27:12,232 --> 00:27:13,340 We needed some answers. 333 00:27:17,680 --> 00:27:18,261 (tense music) 334 00:27:24,077 --> 00:27:26,103 - Fantastic. 335 00:27:29,674 --> 00:27:33,084 - A lotta time and effort went into preparing for this, 336 00:27:33,178 --> 00:27:35,511 Hoping that she would confess. 337 00:27:35,605 --> 00:27:37,088 We were in an adjoining room 338 00:27:37,182 --> 00:27:39,925 With the investigative team and the prosecutors, 339 00:27:39,943 --> 00:27:42,944 Listening and watching to the entire interview. 340 00:27:43,038 --> 00:27:44,187 If there was anything that needed to be followed up on, 341 00:27:44,281 --> 00:27:45,831 Our team was ready for that. 342 00:27:46,858 --> 00:27:48,691 - This interview was conducted 343 00:27:48,785 --> 00:27:51,269 By special agent liza ludovico, 344 00:27:51,288 --> 00:27:55,440 A former army nurse currently with the fbi. 345 00:27:55,533 --> 00:27:57,125 - And this was the perfect interviewer. 346 00:27:57,219 --> 00:28:00,795 This was someone who was a registered nurse herself, 347 00:28:00,889 --> 00:28:04,040 She was also a veteran, and she was a trained polygrapher. 348 00:28:04,059 --> 00:28:05,726 So, it was kinda the best recipe for 349 00:28:05,953 --> 00:28:06,952 - Mm hmm. 350 00:28:06,970 --> 00:28:08,711 An interviwer in this particular case. 351 00:28:08,731 --> 00:28:10,638 - About two weeks prior to this interview, 352 00:28:10,733 --> 00:28:11,881 We were working with her 353 00:28:11,900 --> 00:28:13,734 To start explaining the case to her, 354 00:28:13,961 --> 00:28:15,961 Putting charts together, putting files together 355 00:28:16,054 --> 00:28:17,654 That would be presented to reta. 356 00:28:26,473 --> 00:28:29,899 - Strategically, we placed a map of the floor 357 00:28:29,993 --> 00:28:32,068 With the victims laid out, 358 00:28:32,162 --> 00:28:33,995 And that was there to elicit 359 00:28:34,089 --> 00:28:35,814 An emotional response, 360 00:28:35,832 --> 00:28:37,674 For her to look at the people she killed. 361 00:28:43,915 --> 00:28:45,098 (reta chuckling) 362 00:28:56,261 --> 00:28:57,611 - Liza spent a lot of time 363 00:28:57,762 --> 00:28:59,187 In the beginning of this interview 364 00:28:59,281 --> 00:29:01,189 Sharing information about her 365 00:29:01,341 --> 00:29:03,191 That she felt reta could relate to, 366 00:29:03,285 --> 00:29:07,454 Asking reta about herself and her background, her family, 367 00:29:07,605 --> 00:29:10,940 Just hours of them talking 368 00:29:10,959 --> 00:29:13,794 About nothing related to this case 369 00:29:13,945 --> 00:29:16,371 Other than maybe some of her work up at the hospital, 370 00:29:16,523 --> 00:29:19,707 But not touching on any of these topics. 371 00:29:19,860 --> 00:29:23,136 (indistinct conversation) 372 00:29:26,141 --> 00:29:27,123 (clock ticking) 373 00:29:27,217 --> 00:29:31,394 (indistinct conversation continuing) 374 00:29:51,725 --> 00:29:53,416 - Thank you. Thank you. 375 00:32:03,873 --> 00:32:07,258 (rising suspenseful music) 376 00:32:11,807 --> 00:32:12,806 (pensive music) 377 00:33:48,236 --> 00:33:51,071 - Watching her swearing before her grandchild's life, 378 00:33:52,741 --> 00:33:57,077 And that was really indicative of a move of desperation, 379 00:33:58,080 --> 00:34:00,205 That the walls were closing in. 380 00:35:03,720 --> 00:35:06,312 (pensive music) 381 00:36:02,262 --> 00:36:03,203 - Yeah. 382 00:36:03,354 --> 00:36:04,762 - Either before she was going on shift 383 00:36:04,781 --> 00:36:07,540 Or shortly thereafter, she watched various episodes 384 00:36:07,692 --> 00:36:11,102 Of this "nurses who kill" docuseries on netflix. 385 00:36:11,120 --> 00:36:15,215 There was one episode that detailed how, essentially, 386 00:36:15,366 --> 00:36:17,884 A healthcare provider was killing patients using insulin. 387 00:36:41,818 --> 00:36:44,410 (intense music) 388 00:36:54,647 --> 00:36:56,756 - The atmosphere was tense. 389 00:36:56,983 --> 00:36:59,984 We were watching on the edge of our seats, 390 00:37:00,003 --> 00:37:01,410 Sitting down the hall, "oh, she's gonna do it. 391 00:37:01,429 --> 00:37:02,244 "this is the time. 392 00:37:02,338 --> 00:37:04,097 "nope, it's gonna happen." 393 00:37:25,453 --> 00:37:27,787 (tense music) 394 00:37:34,296 --> 00:37:36,796 (clock ticking) 395 00:37:39,301 --> 00:37:43,210 - Liza placed a bible on the table in front of reta. 396 00:37:43,363 --> 00:37:46,881 Just based on some of her activity with her local church, 397 00:37:47,033 --> 00:37:50,643 We thought that might lead her to want to talk about it, 398 00:37:50,870 --> 00:37:52,720 To feel bad about what she had done. 399 00:37:52,814 --> 00:37:55,315 (intense music) 400 00:38:07,829 --> 00:38:09,662 (tense music) 401 00:38:21,067 --> 00:38:24,344 (indistinct conversation) 402 00:38:26,239 --> 00:38:27,847 - It was obviously discouraging. 403 00:38:27,998 --> 00:38:29,682 No direct admission or confession. 404 00:38:32,261 --> 00:38:34,261 - So, after that third interview, 405 00:38:34,356 --> 00:38:36,856 The investigative team spent their time and effort 406 00:38:37,007 --> 00:38:39,525 On ensuring every loose end was tied up. 407 00:38:43,198 --> 00:38:45,272 - What we were really focused on 408 00:38:45,367 --> 00:38:49,035 Was strengthening the medical evidence against her. 409 00:38:51,021 --> 00:38:54,782 - One of the strongest pieces of evidence that we obtained 410 00:38:54,934 --> 00:38:57,785 Was from our endocrinologist, 411 00:38:57,937 --> 00:39:01,047 Her analysis that in all of her years doing this, 412 00:39:01,274 --> 00:39:04,533 She hadn't seen some of these severely low 413 00:39:04,552 --> 00:39:05,868 Blood sugar readings. 414 00:39:05,887 --> 00:39:07,553 It really cemented it for us. 415 00:39:09,465 --> 00:39:11,557 (pensive music) 416 00:39:11,709 --> 00:39:14,227 (dates clicking) 417 00:39:25,907 --> 00:39:27,314 - I approached the defense counsel 418 00:39:27,409 --> 00:39:30,576 And we started to talk about a potential plea resolution. 419 00:39:32,396 --> 00:39:36,249 She was ultimately charged by what we call an information 420 00:39:36,400 --> 00:39:38,325 In July of 2020. 421 00:39:38,478 --> 00:39:40,978 An information is different from an indictment, 422 00:39:41,071 --> 00:39:43,071 Which is returned by a grand jury. 423 00:39:43,091 --> 00:39:45,574 And information is filed by the us attorney. 424 00:39:45,668 --> 00:39:48,744 So, that means you've reached an agreement without a charge 425 00:39:48,763 --> 00:39:50,337 That you will file this charge 426 00:39:50,490 --> 00:39:51,764 And she will plead guilty to it. 427 00:39:53,250 --> 00:39:54,416 I think reta mays accepted the plea deal 428 00:39:54,436 --> 00:39:56,160 Because she was seeing 429 00:39:56,179 --> 00:39:58,587 That the evidence was mounting against her. 430 00:39:58,681 --> 00:40:02,500 She walked in off the street, pled guilty to these murders, 431 00:40:02,518 --> 00:40:05,278 Was put into custody never to be released again. 432 00:40:07,932 --> 00:40:09,598 - Today, a former nursing assistant 433 00:40:09,617 --> 00:40:11,692 Admitting to killing seven veterans 434 00:40:11,844 --> 00:40:13,286 And attempting to kill an eighth. 435 00:40:13,513 --> 00:40:14,862 - [reporter] federal prosecutors say mays 436 00:40:14,956 --> 00:40:18,683 Gave unauthorized injections of insulin to these patients, 437 00:40:18,776 --> 00:40:21,185 Even though most were not diabetic. 438 00:40:21,204 --> 00:40:23,796 (pensive music) 439 00:40:37,704 --> 00:40:38,627 - Interviews were important, 440 00:40:38,721 --> 00:40:40,888 Despite not obtaining a confession. 441 00:40:41,040 --> 00:40:44,817 There was no eyewitness, no surveillance camera footage, 442 00:40:45,044 --> 00:40:48,971 No murder weapon, no dna, no fingerprint. 443 00:40:48,990 --> 00:40:51,065 Therefore, the culmination of the interviews 444 00:40:51,217 --> 00:40:52,992 Strengthened the investigation. 445 00:40:54,904 --> 00:40:57,997 - Although we did not get the verbal answers 446 00:40:58,224 --> 00:41:01,242 And the confessions that we were looking for, 447 00:41:01,394 --> 00:41:04,837 Just to be able to tap into the mindset of reta 448 00:41:04,989 --> 00:41:06,005 Was just as important. 449 00:41:08,343 --> 00:41:10,843 (uneasy music) 450 00:41:21,022 --> 00:41:24,415 - [reporter] Tuesday, it ended for serial killer reta mays, 451 00:41:24,433 --> 00:41:28,361 With seven consecutive life sentences plus 20 years 452 00:41:28,512 --> 00:41:31,272 For taking the lives of veterans with insulin. 453 00:41:31,366 --> 00:41:34,700 Mays sat in an orange jumpsuit as judge thomas kleeh 454 00:41:34,852 --> 00:41:37,870 Called her a monster of the worst kind, 455 00:41:38,022 --> 00:41:40,540 The monster that no one sees coming. 456 00:41:42,026 --> 00:41:44,618 (somber music) 457 00:41:44,712 --> 00:41:47,195 - That provided some sense of closure for the family, 458 00:41:47,215 --> 00:41:49,882 Although it never was going to bring their loved ones back. 459 00:41:51,719 --> 00:41:55,388 - There is that finality that not only is she behind bars 460 00:41:55,615 --> 00:41:57,948 But that she herself uttered those words 461 00:41:57,967 --> 00:41:59,892 That she did it to each of their loved ones. 462 00:42:02,897 --> 00:42:04,546 - The agents were phenomenal. 463 00:42:04,640 --> 00:42:06,065 They updated us constantly 464 00:42:06,216 --> 00:42:09,885 And they worked feverishly on this case. 465 00:42:09,904 --> 00:42:11,645 They turned over every stone. 466 00:42:11,739 --> 00:42:13,739 (somber music) 467 00:42:25,328 --> 00:42:28,087 - We want him to be remembered for how he lived, 468 00:42:28,238 --> 00:42:29,755 The type of person he was. 469 00:42:33,653 --> 00:42:35,911 - It's the little things, you know? 470 00:42:35,930 --> 00:42:39,081 I miss that phone call saying, "hey, come eat supper." 471 00:42:39,100 --> 00:42:40,582 He made the stew and I made chili. 472 00:42:40,602 --> 00:42:42,101 So, you miss that. 473 00:42:42,252 --> 00:42:42,935 I miss seeing him. 474 00:42:44,254 --> 00:42:45,438 - George was my life. 475 00:42:47,333 --> 00:42:50,759 I was (pausing) 18 when I met him 476 00:42:50,778 --> 00:42:52,945 And we were together for 59 years. 477 00:42:54,507 --> 00:42:58,618 He was just a wonderful, wonderful person... 478 00:43:01,697 --> 00:43:02,622 And I miss him.