1 00:00:07,551 --> 00:00:09,553 (soft rumbling, growing louder) 2 00:00:12,973 --> 00:00:14,683 ♪ ♪ 3 00:00:14,767 --> 00:00:17,770 (waves crashing) 4 00:00:23,108 --> 00:00:26,820 ZIPPORAH KURIA: I remember the first time I ever stepped into the ocean. 5 00:00:29,198 --> 00:00:33,619 My brothers jumped in, my mom jumped in, and I just stayed away from the waves. 6 00:00:33,702 --> 00:00:37,498 And I remember my dad pretending to drown, and he was like, 7 00:00:37,581 --> 00:00:40,000 "Who's gonna help me? Who's gonna help me? 8 00:00:41,293 --> 00:00:43,629 Only my little girl can help me." 9 00:00:47,132 --> 00:00:49,927 He had the ability to empower me to think 10 00:00:50,010 --> 00:00:54,765 that my six-year-old body could lift a whole man. 11 00:00:58,602 --> 00:01:00,521 The world has really lost 12 00:01:00,604 --> 00:01:02,856 the best kind of people... 13 00:01:04,399 --> 00:01:05,818 ...on that flight. 14 00:01:15,285 --> 00:01:16,870 (jet engine whirring) 15 00:01:16,954 --> 00:01:18,622 (upbeat electronic music playing) 16 00:01:18,705 --> 00:01:21,500 WOMAN: My colleague with communications, John Flick, 17 00:01:21,583 --> 00:01:23,919 is with some of the employees that have come, 18 00:01:24,002 --> 00:01:26,129 and certainly there are a lot here in Renton, Washington, 19 00:01:26,213 --> 00:01:27,881 but we have employees who've been involved 20 00:01:27,965 --> 00:01:30,884 with this airplane and program from all over the globe. 21 00:01:30,968 --> 00:01:32,553 -John? -FLICK: Deborah, certainly it is 22 00:01:32,636 --> 00:01:34,638 a worldwide effort, and, you know, not the greatest day. 23 00:01:34,721 --> 00:01:38,016 It's rainy, it's cold, but look at all the excited faces. 24 00:01:38,100 --> 00:01:39,935 -(crowd whooping) -A lot of these folks from Renton here, 25 00:01:40,018 --> 00:01:42,521 ponchos, smiling, even though it's raining. 26 00:01:42,604 --> 00:01:44,773 And we talked about the team effort for this. 27 00:01:44,857 --> 00:01:46,191 WOMAN: Let's just take a listen 28 00:01:46,275 --> 00:01:48,694 as this airplane gets ready for its very first takeoff. 29 00:01:48,777 --> 00:01:50,779 (applause) 30 00:01:53,323 --> 00:01:55,325 (jet engine roaring) 31 00:01:59,663 --> 00:02:01,039 (crowd whooping) 32 00:02:11,466 --> 00:02:13,468 ♪ ♪ 33 00:02:18,265 --> 00:02:19,892 (cameras clicking) 34 00:02:20,976 --> 00:02:22,978 (typewriter clacking) 35 00:02:25,939 --> 00:02:28,150 DENNIS MUILENBURG: Throughout the past 100 years, 36 00:02:28,233 --> 00:02:31,528 Boeing and its employees have led with innovation... 37 00:02:32,988 --> 00:02:37,242 ...and have taken the world from seaplanes to space planes. 38 00:02:41,496 --> 00:02:43,707 From walking on the Earth... 39 00:02:45,208 --> 00:02:46,543 ...to walking on the Moon. 40 00:02:46,627 --> 00:02:49,129 (satellite beeping) 41 00:02:49,212 --> 00:02:53,467 Few companies have achieved as much as we have. 42 00:02:53,550 --> 00:02:55,552 Today, we'll celebrate that legacy together 43 00:02:55,636 --> 00:02:58,931 while imagining what comes next. 44 00:03:02,184 --> 00:03:05,228 NEWSMAN: One Dow stock is skyrocketing, and it's a familiar one. 45 00:03:05,312 --> 00:03:08,857 NEWSWOMAN: Shares of Boeing stock is on pace for its best month ever. 46 00:03:08,941 --> 00:03:12,402 (bell clanging) 47 00:03:12,486 --> 00:03:15,280 I'm speaking to you from the Boeing plant in Everett, Washington, 48 00:03:15,364 --> 00:03:18,867 because at this plant, they're building the plane of the future. 49 00:03:20,494 --> 00:03:23,330 CROWD (chanting): U.S.A.! U.S.A.! U.S.A.! 50 00:03:23,413 --> 00:03:25,248 -U.S.A. -U.S.A.! U.S.A.! 51 00:03:25,332 --> 00:03:28,210 MUILENBURG: We're the leader in this great global industry, 52 00:03:28,293 --> 00:03:33,715 and we know that lives literally depend on what we do. 53 00:03:33,799 --> 00:03:38,303 We will continue to lead and succeed in our second century. 54 00:03:38,387 --> 00:03:40,430 (applause) 55 00:03:45,018 --> 00:03:47,688 DOMINIC GATES: I believe in the Boeing mission. 56 00:03:47,771 --> 00:03:50,732 I'm awed by their technology and their prowess. 57 00:03:50,816 --> 00:03:53,068 I love it. 58 00:03:53,986 --> 00:03:57,322 And it's a hugely important company, and I want it to succeed. 59 00:04:00,158 --> 00:04:03,870 This is the piece that we wrote that blew open the story 60 00:04:03,954 --> 00:04:06,456 behind the 737 MAX disasters. 61 00:04:10,502 --> 00:04:15,048 I remember somebody called me up and said, "Why didn't you publish that earlier? 62 00:04:15,132 --> 00:04:17,634 Maybe you could've stopped the second crash." 63 00:04:18,635 --> 00:04:20,637 ♪ ♪ 64 00:04:27,185 --> 00:04:29,187 (soft rumbling) 65 00:04:31,690 --> 00:04:33,692 (water burbling) 66 00:04:49,541 --> 00:04:51,543 (helicopter whirring) 67 00:04:54,379 --> 00:04:57,132 (man speaking foreign language) 68 00:04:57,215 --> 00:04:59,009 NEWSWOMAN: An Indonesia passenger plane 69 00:04:59,092 --> 00:05:04,639 crashing into the sea minutes after takeoff from Jakarta. 70 00:05:04,723 --> 00:05:09,478 All 189 people on board are now feared dead. 71 00:05:09,561 --> 00:05:11,563 ♪ ♪ 72 00:05:16,985 --> 00:05:19,362 Mentioned this was a-a Boeing aircraft. 73 00:05:19,446 --> 00:05:21,573 What m-more do we know about the plane? 74 00:05:21,656 --> 00:05:23,909 NEWSMAN: (stammers) Boeing, as you said, uh, almost brand-new. 75 00:05:23,992 --> 00:05:26,328 They had taken delivery of it back in August. 76 00:05:26,411 --> 00:05:27,788 It was a 737 MAX. 77 00:05:27,871 --> 00:05:30,874 That's the updated version of the 737. They haven't been out that long. 78 00:05:32,542 --> 00:05:34,669 NEWSMAN 2: The stock is down, but my read is that TheStreet 79 00:05:34,753 --> 00:05:38,465 actually isn't that negative on where Boeing is going with this issue. 80 00:05:38,548 --> 00:05:41,009 NEWSWOMAN 2: Analysts have great expectations for their stock. 81 00:05:41,093 --> 00:05:42,803 -(siren wailing) -The company said the crash had posed 82 00:05:42,886 --> 00:05:44,971 no material risk to the MAX program, 83 00:05:45,055 --> 00:05:47,474 the company has enough cash flow to cover this, 84 00:05:47,557 --> 00:05:49,601 and that this issue again is overblown. 85 00:05:49,684 --> 00:05:51,561 (people crying) 86 00:05:51,645 --> 00:05:53,605 MUILENBURG: First of all, I think it's important that we all 87 00:05:53,688 --> 00:05:57,359 express our sympathies for the-the loss of, uh, Lion Air Flight 610. 88 00:05:57,442 --> 00:06:00,779 Uh, we've been very engaged with the investigative authorities throughout 89 00:06:00,862 --> 00:06:03,490 in providing all of the information, uh, necessary 90 00:06:03,573 --> 00:06:06,952 to make sure we do a full assessment of, uh, of the situation. 91 00:06:07,035 --> 00:06:10,580 And the bottom line here is the 737 MAX is safe. 92 00:06:14,709 --> 00:06:16,711 (birds squawking) 93 00:06:16,795 --> 00:06:18,797 (helicopter whirring) 94 00:06:21,591 --> 00:06:24,177 NEWSWOMAN: We are following breaking news out of Ethiopia, 95 00:06:24,261 --> 00:06:28,056 where a plane went down, killing everyone on board. 96 00:06:28,140 --> 00:06:29,599 NEWSWOMAN 2: The airline told state media 97 00:06:29,683 --> 00:06:33,770 there were people of more than 30 nationalities among the dead. 98 00:06:33,854 --> 00:06:35,647 NEWSWOMAN 3: It's unclear what caused the crash, 99 00:06:35,730 --> 00:06:39,818 but the model in question, a Boeing 737 MAX 8, 100 00:06:39,901 --> 00:06:45,407 it's the same one that was involved in the Indonesian disaster back in October. 101 00:06:45,490 --> 00:06:47,450 NEWSWOMAN 4: This has now moved into a criminal probe. 102 00:06:47,534 --> 00:06:50,745 The Justice Department issuing multiple subpoenas 103 00:06:50,829 --> 00:06:55,750 as part of a wide-ranging investigation into Boeing's FAA certification. 104 00:06:58,170 --> 00:07:00,172 (thunder rumbling) 105 00:07:00,255 --> 00:07:04,384 NEWSMAN: Facing serious safety questions and brutal political headwinds, 106 00:07:04,467 --> 00:07:08,555 the Boeing 737 MAX 8 is being grounded around the globe. 107 00:07:08,638 --> 00:07:11,766 (reporters speaking various languages) 108 00:07:14,936 --> 00:07:16,438 DONALD TRUMP: Any plane currently in the air 109 00:07:16,521 --> 00:07:19,274 will go to its destination and thereafter be grounded. 110 00:07:19,357 --> 00:07:21,693 NEWSWOMAN 5: Is this expected to send shock waves through the U.S. economy? 111 00:07:21,776 --> 00:07:23,278 NEWSMAN 2: It certainly could. 112 00:07:23,361 --> 00:07:25,906 You're talking about tens of thousands of supply chain workers. 113 00:07:25,989 --> 00:07:30,619 That's in addition to the 12,000 Boeing employees who build the 737. 114 00:07:30,702 --> 00:07:32,412 -(reporters clamoring) -TRUMP: It was a big-- that was a big decision. 115 00:07:32,495 --> 00:07:35,290 -It's also one of our largest exporters. -(cameras clicking) 116 00:07:35,373 --> 00:07:36,958 One of the truly great companies of the world. 117 00:07:37,042 --> 00:07:38,293 They have to figure it out fast. 118 00:07:44,341 --> 00:07:46,509 ♪ ♪ 119 00:07:52,140 --> 00:07:54,434 GATES: These were two brand-new airplanes that crashed, 120 00:07:54,517 --> 00:07:56,269 and the weather was perfect. 121 00:07:57,562 --> 00:07:59,147 That just shouldn't happen. 122 00:08:01,900 --> 00:08:04,027 Why did they crash? 123 00:08:04,110 --> 00:08:07,072 Was there a common cause? 124 00:08:08,573 --> 00:08:10,659 Were the pilots somehow at fault? 125 00:08:14,246 --> 00:08:17,374 Or was there something wrong with the plane? 126 00:08:28,009 --> 00:08:30,387 KURIA: I'm smart. 127 00:08:30,470 --> 00:08:31,596 OLIVIA: I'm smart. 128 00:08:31,680 --> 00:08:33,723 KURIA: I'm intelligent. 129 00:08:33,807 --> 00:08:34,808 (babbles) 130 00:08:34,891 --> 00:08:36,893 I'm kind. 131 00:08:36,977 --> 00:08:38,353 Kind. 132 00:08:38,436 --> 00:08:40,272 I'm funny. 133 00:08:40,355 --> 00:08:42,357 I'm funny. (babbles) 134 00:08:42,440 --> 00:08:44,317 I'm beautiful! 135 00:08:44,401 --> 00:08:47,612 -I'm beautiful. -Good girl. 136 00:08:47,696 --> 00:08:49,614 (happy babbling) 137 00:08:49,698 --> 00:08:51,700 ♪ ♪ 138 00:08:56,162 --> 00:08:58,707 KURIA: They say you usually start your grieving process 139 00:08:58,790 --> 00:09:01,042 when you've buried your loved one. 140 00:09:03,378 --> 00:09:07,132 Then you get news that they've identified some remains. 141 00:09:07,215 --> 00:09:11,970 And finding out you're getting like 30% 142 00:09:12,053 --> 00:09:14,097 of the man who raised you. 143 00:09:16,099 --> 00:09:20,603 Some families got 70%, 80%. 144 00:09:21,688 --> 00:09:24,482 My brothers, my niece 145 00:09:24,566 --> 00:09:27,819 and the rest of our family, 146 00:09:27,902 --> 00:09:30,822 we only got 30%. 147 00:09:34,868 --> 00:09:39,456 Going through the list of remains, viewing, like, what's in the casket. 148 00:09:41,291 --> 00:09:43,710 You know, it was hard to digest. 149 00:09:50,633 --> 00:09:54,054 NEWSWOMAN: The families of some of the 157 people killed 150 00:09:54,137 --> 00:09:55,680 when a Boeing 737 MAX 151 00:09:55,764 --> 00:09:58,558 crashed in Ethiopia last March have accused 152 00:09:58,641 --> 00:10:00,935 Ethiopian Airlines of denying them the chance 153 00:10:01,019 --> 00:10:04,439 to attend a service for their loved ones at the site of the disaster. 154 00:10:04,522 --> 00:10:07,984 NEWSMAN: Yesterday, the final unidentifiable remains of those who died 155 00:10:08,068 --> 00:10:09,986 were buried at the site. 156 00:10:10,070 --> 00:10:13,948 Two days before the burial, they send the families an email, 157 00:10:14,032 --> 00:10:18,828 saying, "We're going to be burying your loved ones in the next 48 hours." 158 00:10:20,080 --> 00:10:23,375 They were just buried like people who didn't belong to anyone 159 00:10:23,458 --> 00:10:25,460 or weren't loved by anyone. 160 00:10:27,837 --> 00:10:31,841 My dad had a funeral yesterday, and I missed it. 161 00:10:31,925 --> 00:10:33,843 (wind whistling softly) 162 00:10:33,927 --> 00:10:35,595 ♪ ♪ 163 00:10:43,478 --> 00:10:45,313 NEWSWOMAN: Do you believe that Boeing has been 164 00:10:45,397 --> 00:10:46,773 transparent enough in the process so far? 165 00:10:46,856 --> 00:10:50,402 We may actually be in litigation against Boeing out of this cris-- 166 00:10:50,485 --> 00:10:53,113 so I don't want to throw stones at Boeing until we know more. 167 00:10:53,196 --> 00:10:54,948 (train horn blows in distance) 168 00:10:55,031 --> 00:10:57,450 JUSTIN GREEN: Boeing's got the best aviation lawyers, 169 00:10:57,534 --> 00:10:58,660 trial lawyers. 170 00:10:58,743 --> 00:11:01,121 They've got unlimited resources. 171 00:11:02,664 --> 00:11:04,707 And the families of the victims 172 00:11:04,791 --> 00:11:06,543 -essentially have us. -(train horn blows) 173 00:11:07,877 --> 00:11:09,129 (whoops) 174 00:11:17,053 --> 00:11:19,389 I was a pilot in the Marine Corps. 175 00:11:20,974 --> 00:11:23,476 I've been in two aviation crashes. 176 00:11:23,560 --> 00:11:25,895 The first one was in a DC-9. 177 00:11:25,979 --> 00:11:29,941 It broke in half when it landed in Pensacola. 178 00:11:30,024 --> 00:11:34,154 The second one, the cross-tube broke, the rotor blades hit the ground 179 00:11:34,237 --> 00:11:36,656 and flipped the helicopter. 180 00:11:38,950 --> 00:11:43,746 The accident I was in, nothing compared to the two MAX crashes. 181 00:11:43,830 --> 00:11:46,166 Those passengers didn't have a chance. 182 00:11:47,167 --> 00:11:49,335 So, on the 6th, we have Konjit. 183 00:11:49,419 --> 00:11:50,628 ANNE HABIG: And then Linet. 184 00:11:50,712 --> 00:11:52,714 She has two hours to meet with you. 185 00:11:52,797 --> 00:11:57,177 GREEN: There's two sides of the case, and they're both equally important. 186 00:11:57,260 --> 00:11:58,928 The first one is the liability case. 187 00:11:59,012 --> 00:12:01,097 She may not come now. She's all worried. 188 00:12:01,181 --> 00:12:02,390 GREEN: Yeah, I saw the emails. 189 00:12:02,474 --> 00:12:05,810 Basically, we have to prove that Boeing did something wrong 190 00:12:05,894 --> 00:12:07,645 in order to hold Boeing accountable. 191 00:12:07,729 --> 00:12:11,774 HABIG: She left behind a husband and two little-- and two minor children. 192 00:12:11,858 --> 00:12:14,444 But they haven't given me a date yet. 193 00:12:14,527 --> 00:12:17,238 GREEN: The second thing is compensation. 194 00:12:17,322 --> 00:12:22,285 Even though life is precious and life can't be measured in terms of money, 195 00:12:22,368 --> 00:12:24,329 that is how the law measures it. 196 00:12:25,497 --> 00:12:28,249 And the compensation that we seek from Boeing 197 00:12:28,333 --> 00:12:32,378 has to reflect the very serious losses our clients have suffered. 198 00:12:34,839 --> 00:12:36,466 (indistinct chatter) 199 00:12:48,853 --> 00:12:51,981 Boeing will try to put people on a spreadsheet. 200 00:12:52,065 --> 00:12:53,566 WOMAN: Hello. 201 00:12:53,650 --> 00:12:56,069 GREEN: Have name, age, relatives. 202 00:12:56,152 --> 00:12:57,779 (woman speaking foreign language) 203 00:12:57,862 --> 00:13:00,907 And then they might say, "Well, that's a single person, 204 00:13:00,990 --> 00:13:03,243 "not survived by a spouse, no kids. 205 00:13:03,326 --> 00:13:05,328 That case isn't worth a lot of money." 206 00:13:06,704 --> 00:13:10,708 So one of the things we do is we kind of take them off that chart. 207 00:13:11,709 --> 00:13:13,920 "Yeah, that person's not married, 208 00:13:14,003 --> 00:13:17,048 but did you know the person supported his entire family?" 209 00:13:17,131 --> 00:13:19,133 -(indistinct chatter) -(woman crying) 210 00:13:21,511 --> 00:13:24,639 KONJIT SHAFI BALEKER: He completed all the six years training 211 00:13:24,722 --> 00:13:28,226 and then he become Africa key instructor. 212 00:13:28,309 --> 00:13:30,186 GREEN: In this case, our client's a young man, 213 00:13:30,270 --> 00:13:33,773 who, in the entire country of Ethiopia, 214 00:13:33,856 --> 00:13:37,569 he's the only person who can actually instruct master technicians 215 00:13:37,652 --> 00:13:38,987 on Toyota vehicles. 216 00:13:39,070 --> 00:13:43,283 BALEKER: He wins a national contest in 2011, 217 00:13:43,366 --> 00:13:46,244 also in thou-- 2012. 218 00:13:49,706 --> 00:13:52,750 Everything here is a memorial of Sintayehu. 219 00:13:52,834 --> 00:13:54,002 Everything. 220 00:13:55,003 --> 00:13:59,507 My mother still expect, every night, 221 00:13:59,591 --> 00:14:01,884 to open the door for him. 222 00:14:01,968 --> 00:14:03,219 To say hi to him. 223 00:14:05,138 --> 00:14:08,141 She wakes up early to prepare a food to him. 224 00:14:08,224 --> 00:14:11,519 It's difficult to accept the reality still. 225 00:14:19,235 --> 00:14:21,321 GREEN: You don't let people become numbers. 226 00:14:21,404 --> 00:14:24,032 You make them people again. 227 00:14:27,869 --> 00:14:31,706 So what we have to do is try to get the essence of the person. 228 00:14:31,789 --> 00:14:34,626 ABABU AMEHA: This is, uh, when she was graduating from ET. 229 00:14:34,709 --> 00:14:36,836 -Oh. -Yeah. 230 00:14:36,919 --> 00:14:39,172 As a cabin crew, when she was joined. 231 00:14:39,255 --> 00:14:41,257 This is the wings that they wore? 232 00:14:41,341 --> 00:14:44,636 AMEHA: This is the wing for the crew members. 233 00:14:44,719 --> 00:14:46,512 Her intention was to run her own business. 234 00:14:46,596 --> 00:14:47,639 -GREEN: Right. -Yeah. 235 00:14:47,722 --> 00:14:50,683 And she was doing it in addition to raising kids, 236 00:14:50,767 --> 00:14:52,727 having a full-time flight attendant position. 237 00:14:52,810 --> 00:14:53,811 AMEHA: Yeah. 238 00:14:53,895 --> 00:14:55,730 -GREEN: She had a lot of energy, huh? -Yeah. 239 00:14:55,813 --> 00:14:58,066 -This is her attorney. -The image I found. 240 00:14:59,525 --> 00:15:03,321 AMEHA: My wife, she used to drink wine while she had 241 00:15:03,404 --> 00:15:05,448 helping of spaghetti. 242 00:15:05,531 --> 00:15:07,825 So this is her last drink. 243 00:15:07,909 --> 00:15:10,244 This is her last drink. 244 00:15:10,328 --> 00:15:12,038 Nobody has touched it. 245 00:15:16,793 --> 00:15:18,127 We need justice. 246 00:15:18,211 --> 00:15:20,296 We need justice. 247 00:15:26,386 --> 00:15:28,596 GREEN: Um, could you just tell me what your full name is? 248 00:15:28,680 --> 00:15:31,140 I am John Quindos. 249 00:15:31,224 --> 00:15:34,477 Can I ask you about the crash 250 00:15:34,560 --> 00:15:39,065 and the loss of your wife, uh, your daughter and-and your three grandchildren? 251 00:15:40,149 --> 00:15:43,486 QUINDOS: It is, uh... it's a bit difficult to explain. 252 00:15:43,569 --> 00:15:46,114 Every day, you wake up 253 00:15:46,197 --> 00:15:48,616 and you find you have nowhere to go. 254 00:15:48,700 --> 00:15:50,785 It comes to your mind, 255 00:15:50,868 --> 00:15:55,081 "My God, why did you do this?" 256 00:15:58,793 --> 00:16:01,963 GREEN: We make them, you know, put together photos for us. 257 00:16:02,046 --> 00:16:04,716 We make them fill out questionnaires for us. 258 00:16:04,799 --> 00:16:07,719 We put the people through pain. 259 00:16:09,220 --> 00:16:13,516 Can you just tell me what you miss the most about your mom? 260 00:16:33,202 --> 00:16:34,704 ♪ ♪ 261 00:16:34,787 --> 00:16:36,998 It's emotionally draining. 262 00:16:38,541 --> 00:16:41,502 And, um, making everything much worse, 263 00:16:41,586 --> 00:16:45,173 you could have a case where someone from the U.S. 264 00:16:45,256 --> 00:16:49,135 gets ten times what someone from outside the U.S. gets. 265 00:16:49,218 --> 00:16:52,263 And this is something that we've been fighting for years. 266 00:16:52,346 --> 00:16:53,681 I'm so sorry. 267 00:16:53,765 --> 00:16:56,559 -And, God, thank you for having us. -Thank you. 268 00:16:56,642 --> 00:16:58,686 One of the families said, "You know what? 269 00:16:58,770 --> 00:17:01,147 "If you bring me a billion dollars and you say, 270 00:17:01,230 --> 00:17:03,065 "'You can have this billion dollars 271 00:17:03,149 --> 00:17:06,944 or my brother back,' I'm gonna take my brother." 272 00:17:07,028 --> 00:17:09,989 Um, so getting the money, is that justice? 273 00:17:11,824 --> 00:17:15,244 ELYAB TILAHUN: I mean, I-I won't even 274 00:17:15,328 --> 00:17:17,288 begin to understand what they're going through. 275 00:17:17,371 --> 00:17:20,291 One minute, these people, they were, they were with you, 276 00:17:20,374 --> 00:17:25,755 and then, 20 minutes later, you're-you're being told that 277 00:17:25,838 --> 00:17:29,175 there was a plane crash and they've all died. 278 00:17:29,258 --> 00:17:30,885 How do you make peace with that? 279 00:17:34,764 --> 00:17:37,141 (seagulls chirping) 280 00:17:37,225 --> 00:17:39,852 (ship horn blowing) 281 00:17:43,689 --> 00:17:46,108 WOMAN: Morning. Hi. 282 00:17:46,192 --> 00:17:47,485 -Hello. Good morning. -(busy chatter) 283 00:17:47,568 --> 00:17:49,487 Yeah, come in. 284 00:17:49,570 --> 00:17:51,405 MAN (over speakers): We're gonna have some folks coming in late. 285 00:17:51,489 --> 00:17:53,199 We'll just have to find a seat. 286 00:17:53,282 --> 00:17:55,076 Hey, there's Dominic. You made it. 287 00:17:57,119 --> 00:17:59,247 WENDY SOWERS: Of the 20 largest airlines in the world, 288 00:17:59,330 --> 00:18:02,166 19 of them fly the Triple Seven. 289 00:18:02,250 --> 00:18:05,336 We talked about ten percent better costs per seat 290 00:18:05,419 --> 00:18:08,297 than our closest competitor currently in the market today. 291 00:18:08,381 --> 00:18:11,300 We also have double-digit improvement in efficiency, 292 00:18:11,384 --> 00:18:13,302 so this allows them to reduce their costs. 293 00:18:13,386 --> 00:18:14,971 Happy to take some questions of the room. 294 00:18:15,054 --> 00:18:17,056 -Yes? -Can we get an interview about the MAX? 295 00:18:17,139 --> 00:18:18,516 SOWERS: Uh... 296 00:18:18,599 --> 00:18:20,852 We can work with you on any MAX-related questions. 297 00:18:20,935 --> 00:18:22,979 Wendy's really the marketing Triple Seven X person. 298 00:18:23,062 --> 00:18:24,939 I don't think she'd be in a position to answer 299 00:18:25,022 --> 00:18:26,649 any real complicated MAX questions, right? 300 00:18:26,732 --> 00:18:28,651 SOWERS: Yeah, and I'm not an engineer, so... 301 00:18:28,734 --> 00:18:29,944 -MAN: And she's not an engineer. -(woman laughs) 302 00:18:30,027 --> 00:18:33,030 Okay, so we're gonna proceed out of here. Head out of the door. 303 00:18:33,114 --> 00:18:35,157 Head toward-- straight to the buses. 304 00:18:35,241 --> 00:18:39,954 GATES: I always say to Boeing that it's better if you work with me. 305 00:18:40,037 --> 00:18:43,374 But if you don't and you try to close me out, 306 00:18:43,457 --> 00:18:45,793 well, I'll write it without you. 307 00:18:45,877 --> 00:18:47,879 ♪ ♪ 308 00:18:50,715 --> 00:18:53,843 For 17 years now, I've been covering the story of Boeing. 309 00:18:53,926 --> 00:18:57,763 Joining us now is Dominic Gates, an aerospace reporter for The Seattle Times. 310 00:18:57,847 --> 00:18:59,765 Behind me here, we've got the 737 311 00:18:59,849 --> 00:19:02,184 fuselage system installation. 312 00:19:02,268 --> 00:19:07,481 This is the most journalistically competitive story I've ever worked on. 313 00:19:07,565 --> 00:19:09,609 Sorry, everybody. Sorry I'm late. 314 00:19:09,692 --> 00:19:11,652 And so every meeting we were having... 315 00:19:11,736 --> 00:19:14,363 You know that a lot of people are gonna be reading it or not... 316 00:19:14,447 --> 00:19:18,200 GATES: The editors were saying, "Whatever you got, get it out there fast." 317 00:19:23,664 --> 00:19:27,752 There are two great centers of airplane building in the world: 318 00:19:27,835 --> 00:19:31,213 Toulouse in Europe for Airbus 319 00:19:31,297 --> 00:19:34,258 and Seattle for Boeing. 320 00:19:37,053 --> 00:19:40,723 Historically, you did pay a premium for a Boeing plane. 321 00:19:42,308 --> 00:19:46,437 And that's because it was better built. 322 00:19:47,980 --> 00:19:50,483 I don't think that's true anymore. 323 00:19:50,566 --> 00:19:54,320 I mean, it-it began with the McDonnell Douglas merger in 1997. 324 00:19:56,948 --> 00:20:01,077 The merger of Boeing and McDonnell Douglas is now complete. 325 00:20:04,789 --> 00:20:08,542 GATES: And, in a sense, the MAX crashes 326 00:20:08,626 --> 00:20:10,294 are the end point of that. 327 00:20:13,172 --> 00:20:16,258 All these McDonnell Douglas people came with this different mentality. 328 00:20:16,342 --> 00:20:19,679 They didn't want to design new planes 329 00:20:19,762 --> 00:20:23,140 and just harvested the money from these older models. 330 00:20:25,184 --> 00:20:27,937 The new management sold Wall Street this vision 331 00:20:28,020 --> 00:20:33,275 of Boeing growing exponentially, and Wall Street bought it. 332 00:20:34,276 --> 00:20:37,655 But they were also under intense competitive pressure from Airbus. 333 00:20:37,738 --> 00:20:38,739 -Yeah. -That's right. 334 00:20:40,491 --> 00:20:43,619 Airbus kept building new planes, 335 00:20:43,703 --> 00:20:47,707 and suddenly American Airlines was about to seal a huge order 336 00:20:47,790 --> 00:20:50,376 for 200 A320neos, 337 00:20:50,459 --> 00:20:53,713 which is the rival of the 737. 338 00:20:53,796 --> 00:20:55,923 NEWSMAN: Is Boeing in trouble, do you think? 339 00:20:56,007 --> 00:21:00,970 It tells us that the-the company's in some trouble in its competition with Airbus. 340 00:21:03,973 --> 00:21:06,517 GREEN: American Airlines was a legacy 341 00:21:06,600 --> 00:21:09,937 Boeing customer who only flew, uh, Boeing products up to that time. 342 00:21:10,021 --> 00:21:14,025 So the idea that they would lose market share to, um, Airbus 343 00:21:14,108 --> 00:21:15,526 was a major event. 344 00:21:15,609 --> 00:21:18,487 GATES: So what's Boeing going to do to answer Airbus? 345 00:21:18,571 --> 00:21:22,366 RAY RIVERA: They were going to design a whole new airplane, 346 00:21:22,450 --> 00:21:26,287 and then scrapped those plans and decided to modify 347 00:21:26,370 --> 00:21:28,622 -the 737 in that race. -Right. 348 00:21:28,706 --> 00:21:31,000 DANIEL ROSE: And the thinking for that was time, 349 00:21:31,083 --> 00:21:32,460 -money? -GREEN: Time. 350 00:21:32,543 --> 00:21:36,464 It's a lot easier to get a new version of a already certified aircraft 351 00:21:36,547 --> 00:21:38,466 certified by the FAA. 352 00:21:38,549 --> 00:21:42,470 But the primary goal was that Boeing wanted to produce the airplane 353 00:21:42,553 --> 00:21:46,182 so they could sell it to customers who were already flying the 737 354 00:21:46,265 --> 00:21:50,144 and say, "Look, if an airline is looking at either buying an Airbus, 355 00:21:50,227 --> 00:21:52,980 "where they'd have to put pilots through training, 356 00:21:53,064 --> 00:21:57,193 "or buy the 737 MAX, where they already have the pilots certified, 357 00:21:57,276 --> 00:21:58,778 that's a huge competitive advantage." 358 00:21:58,861 --> 00:22:01,530 MICHELE MATASSA FLORES: The biggest picture of all is really 359 00:22:01,614 --> 00:22:04,450 the expectations in a capitalist society, right? 360 00:22:04,533 --> 00:22:06,952 There's shareholders, who want greater return all the time. 361 00:22:07,036 --> 00:22:11,624 There are flying passengers, who want lower prices all the time. 362 00:22:11,707 --> 00:22:15,544 That's really what drives all of this. 363 00:22:15,628 --> 00:22:17,213 MARC MOLLER: Pull the curtain back 364 00:22:17,296 --> 00:22:20,007 and see what's really going on in this company, 365 00:22:20,091 --> 00:22:22,593 and you'll understand why this plane crashed. 366 00:22:39,443 --> 00:22:43,739 ED PIERSON: Over here, this was not supposed to be a big parking lot for 737s, 367 00:22:43,823 --> 00:22:46,617 but that's what it's become right now where they're grounded. 368 00:22:48,202 --> 00:22:51,622 It's, uh, heartbreaking. 369 00:22:51,705 --> 00:22:53,707 (birds chirping) 370 00:23:09,890 --> 00:23:13,060 The 737 factory, it's a huge facility. 371 00:23:14,145 --> 00:23:17,481 My team worked on the factory floor, 372 00:23:17,565 --> 00:23:20,276 and we started seeing a lot of quality issues. 373 00:23:21,443 --> 00:23:25,447 And that's when I was expressing my concerns to the general manager. 374 00:23:25,531 --> 00:23:28,367 ♪ ♪ 375 00:23:30,161 --> 00:23:32,163 Problems started when senior executives 376 00:23:32,246 --> 00:23:34,456 were really trying to ramp up production of the MAX. 377 00:23:37,835 --> 00:23:42,339 The plan is to build these planes in a very organized way 378 00:23:42,423 --> 00:23:46,594 'cause it's a complicated product and you have to do everything right. 379 00:23:46,677 --> 00:23:50,264 And because of this pressure, this continued pressure to produce, 380 00:23:50,347 --> 00:23:51,891 because of Airbus, 381 00:23:51,974 --> 00:23:53,893 we're not doing that. 382 00:23:53,976 --> 00:23:56,061 MUILENBURG: We're seeing a lot of, uh, narrow-body interest, 383 00:23:56,145 --> 00:23:58,814 so of course, uh, this week, we'll be highlighting the MAX family. 384 00:23:58,898 --> 00:24:01,192 NEWSMAN: Cameras captured a great week for Boeing in orders and commitments. 385 00:24:01,275 --> 00:24:04,486 MAN: Singapore Airlines has committed to 30, 386 00:24:04,570 --> 00:24:06,488 -United Airlines to 20. -(cameras clicking) 387 00:24:06,572 --> 00:24:09,450 GATES: The MAX was very successful. 388 00:24:09,533 --> 00:24:11,118 It's the fastest-selling Boeing jet ever. 389 00:24:11,202 --> 00:24:13,204 MUILENBURG: We got about 4,000 390 00:24:13,287 --> 00:24:14,955 737s in backlog. 391 00:24:15,039 --> 00:24:16,957 We're oversold. 392 00:24:17,041 --> 00:24:21,587 PIERSON: We were going from building 47 planes in a month to 52. 393 00:24:21,670 --> 00:24:22,630 That's a lot of airplanes. 394 00:24:22,713 --> 00:24:24,840 MUILENBURG: Every one and a half seconds, 395 00:24:24,924 --> 00:24:26,800 a 737 takes off 396 00:24:26,884 --> 00:24:28,510 -somewhere in the world. -MAN 2: Right, and... 397 00:24:28,594 --> 00:24:30,596 -So, there goes another one. -All right. -(laughter) 398 00:24:31,263 --> 00:24:34,225 So we would try to meet schedule, and-and it started slipping. 399 00:24:34,308 --> 00:24:38,979 NEWSMAN 2: AerCap announced an order for 100 737 MAX 8s. 400 00:24:39,063 --> 00:24:42,566 MAN 3: Well, it's looking pretty good. Looks like, uh, another record year. 401 00:24:42,650 --> 00:24:44,193 PIERSON: Now we're having to do work out of sequence, 402 00:24:44,276 --> 00:24:45,778 which adds risk. 403 00:24:45,861 --> 00:24:47,321 NEWSMAN 3: Take a look at shares of Boeing. 404 00:24:47,404 --> 00:24:48,948 MUILENBURG: Over the next 20 years, 405 00:24:49,031 --> 00:24:50,991 we see a need for about 41,000 new airplanes. 406 00:24:51,075 --> 00:24:52,576 MAN 4: I'm about ready to move again. 407 00:24:52,660 --> 00:24:55,371 So I just move my pad, and I have to keep pace, keep up. 408 00:24:55,454 --> 00:24:58,874 PIERSON: I've never seen that kind of pressure put on people. 409 00:24:58,958 --> 00:25:00,417 And they started getting grilled, you know, "How-- 410 00:25:00,501 --> 00:25:02,836 "I thought you gave me your word you were gonna be done yesterday, and your team-- 411 00:25:02,920 --> 00:25:04,922 How come you're not off the plane?" And somebody would make this mistake, 412 00:25:05,005 --> 00:25:08,092 and then the same mistake would be made a day or two later. 413 00:25:08,175 --> 00:25:11,553 Y-You don't want people thinking like that when they're building airplanes. 414 00:25:16,809 --> 00:25:20,604 I wrote a letter to the CEO saying, "We could still do the right thing, 415 00:25:20,688 --> 00:25:24,149 but we need to stop and give our people a chance to catch up." 416 00:25:24,233 --> 00:25:27,486 I wrote to the board of directors, and I requested their assistance. 417 00:25:27,569 --> 00:25:29,780 "Yeah, we'll get in touch with you." "We'll get back to you." 418 00:25:29,863 --> 00:25:31,740 Nothing, nothing. 419 00:25:31,824 --> 00:25:34,910 We'll meet this demand, always raising the bar 420 00:25:34,994 --> 00:25:38,831 when it comes to safety, quality and integrity. 421 00:25:39,999 --> 00:25:41,292 (sighs) 422 00:25:41,375 --> 00:25:43,377 (crickets chirping) 423 00:25:56,181 --> 00:25:58,851 PIERSON: I do know that, you know, there might be people 424 00:25:58,934 --> 00:26:02,896 that will try to discredit me or maybe challenge what I say, you know, 425 00:26:02,980 --> 00:26:07,401 and my response back is, "Look, I have to do it." 426 00:26:07,484 --> 00:26:09,903 ♪ ♪ 427 00:26:11,822 --> 00:26:16,702 I need to explain that even a wonderful, great company like Boeing 428 00:26:16,785 --> 00:26:18,787 can have problems. 429 00:26:24,001 --> 00:26:28,047 ERIC HAVIAN: There are many unfortunate circumstances involving whistleblowers. 430 00:26:28,130 --> 00:26:30,841 Edward Snowden, he now lives in-in Russia. 431 00:26:30,924 --> 00:26:34,345 Chelsea Manning ended up in prison. 432 00:26:35,888 --> 00:26:37,765 Been a long road to get here, huh? 433 00:26:37,848 --> 00:26:40,017 HAVIAN: Yeah, too long. (chuckles) 434 00:26:40,100 --> 00:26:43,645 Those are the names that you hear about, 435 00:26:43,729 --> 00:26:47,441 but there are many other whistleblowers trying to speak out to make a difference. 436 00:26:50,778 --> 00:26:52,529 Doing okay, honey? 437 00:26:52,613 --> 00:26:54,406 I'm doing okay. 438 00:26:56,116 --> 00:26:57,701 HAVIAN: Ed's going up against Boeing, 439 00:26:57,785 --> 00:27:00,454 one of the biggest employers in Seattle area, 440 00:27:00,537 --> 00:27:04,124 and there are some very well documented examples 441 00:27:04,208 --> 00:27:08,754 where Boeing has retaliated against people who have gone against the company. 442 00:27:08,837 --> 00:27:10,506 -Thank you, sir. -Thank you. 443 00:27:12,049 --> 00:27:13,384 (elevator bell dings) 444 00:27:16,887 --> 00:27:19,598 Going down here. Down here? 445 00:27:19,681 --> 00:27:21,183 -CYNTHIA McFADDEN: Hi. -Hi. How are you, Cynthia? 446 00:27:21,266 --> 00:27:22,810 Thank you for coming and doing this. 447 00:27:22,893 --> 00:27:24,561 Thanks for inviting me. Appreciate it. 448 00:27:24,645 --> 00:27:29,775 Very good. So let's, um, let's ask the documentary team to go. 449 00:27:32,236 --> 00:27:34,780 So, the name's out. 450 00:27:34,863 --> 00:27:36,907 The Wall Street Journal is the one who got the leak. 451 00:27:36,990 --> 00:27:37,991 Right. 452 00:27:38,075 --> 00:27:39,785 HAVIAN: Someone leaked Ed's identity, 453 00:27:39,868 --> 00:27:45,207 and now the press are calling Boeing, and Boeing is preparing to say something. 454 00:27:45,290 --> 00:27:48,085 I can't answer questions like that ever on behalf of the client, 455 00:27:48,168 --> 00:27:50,712 whether the answer is yes or no. 456 00:27:50,796 --> 00:27:52,047 People want to protect Boeing's flank. 457 00:27:52,131 --> 00:27:55,342 They think it's in their interest to have Boeing get out there first 458 00:27:55,426 --> 00:27:57,761 before Ed's story is told. 459 00:27:57,845 --> 00:28:00,097 But of course, I know you don't want to do that. 460 00:28:00,180 --> 00:28:02,182 In order for that not to happen, um, 461 00:28:02,266 --> 00:28:04,518 looks like the stories will go today rather than tomorrow. 462 00:28:04,601 --> 00:28:06,562 (whispers): I'm trying. 463 00:28:06,645 --> 00:28:08,772 Never a dull moment. 464 00:28:11,692 --> 00:28:15,779 McFADDEN: After 30 years in the military, much of it spent in an airplane, 465 00:28:15,863 --> 00:28:19,741 Ed Pierson has a strong sense of duty. 466 00:28:19,825 --> 00:28:23,203 Bottom line is you're worried about people dying in Boeing planes. 467 00:28:23,287 --> 00:28:24,288 Yeah, absolutely. 468 00:28:24,371 --> 00:28:25,956 McFADDEN: But in late 2017, 469 00:28:26,039 --> 00:28:29,668 Ed Pierson says he started to see things that alarmed him. 470 00:28:29,751 --> 00:28:31,003 (elevator bell dings) 471 00:28:31,086 --> 00:28:34,089 What words would you use to describe that factory at that point? 472 00:28:34,173 --> 00:28:35,299 PIERSON: Dangerous. 473 00:28:35,382 --> 00:28:37,426 Um, unnecessary. 474 00:28:37,509 --> 00:28:39,470 Taking unnecessary risks. 475 00:28:39,553 --> 00:28:41,555 Chaotic. Uh, um, disarray. 476 00:28:41,638 --> 00:28:44,391 McFADDEN: Four months later, a Lion Air 737 MAX 477 00:28:44,475 --> 00:28:49,229 (over TV): crashed, killing all 189 people on board. 478 00:28:49,313 --> 00:28:54,234 What do you say to Americans who are planning to fly on a 737? 479 00:28:54,318 --> 00:28:58,989 I would demand that the FAA, in their role as regulators, 480 00:28:59,072 --> 00:29:01,617 go in, thoroughly investigate that factory. 481 00:29:01,700 --> 00:29:05,537 LESTER HOLT: So, Cynthia, what is Boeing saying about all this? 482 00:29:05,621 --> 00:29:08,248 McFADDEN: Well, Lester, while the 737 MAX fleet are all grounded, 483 00:29:08,332 --> 00:29:12,711 there are more than 6,800 other 737s flying. 484 00:29:12,794 --> 00:29:15,130 Now, Boeing is pushing back strongly tonight, 485 00:29:15,214 --> 00:29:20,052 saying that the 737 is one of the safest planes flying, and they say, quote, 486 00:29:20,135 --> 00:29:23,805 "...the suggestion by Mr. Pierson of a link between his concerns 487 00:29:23,889 --> 00:29:27,684 and the recent MAX accidents is completely unfounded." 488 00:29:27,768 --> 00:29:31,021 And they say, so far, no investigators have found, quote, 489 00:29:31,104 --> 00:29:35,943 "...production conditions in the factory contributed to the accidents." 490 00:29:36,026 --> 00:29:37,110 Lester. 491 00:29:37,194 --> 00:29:39,196 -(indistinct chatter) -(birds chirping) 492 00:29:40,989 --> 00:29:45,285 PETER DeFAZIO: After the first crash, Boeing told us it was a one-off. 493 00:29:45,369 --> 00:29:47,204 The initial reports on the second crash 494 00:29:47,287 --> 00:29:50,874 sounded identical to what happened in the first crash. 495 00:29:50,958 --> 00:29:55,254 And that just set off alarm bells with me, saying, "No, wait a minute. 496 00:29:55,337 --> 00:29:57,673 Uh, there's something we don't know here." 497 00:29:58,966 --> 00:30:01,677 And that was when we began the investigation. 498 00:30:03,679 --> 00:30:06,640 Almost like a court proceeding, we-- first you go into discovery. 499 00:30:06,723 --> 00:30:08,517 You need the documents. 500 00:30:08,600 --> 00:30:10,018 And then, once you get the documents, 501 00:30:10,102 --> 00:30:15,816 you identify, uh, key players who need to be interviewed. 502 00:30:17,192 --> 00:30:18,443 -(cameras clicking) -Morning. 503 00:30:18,527 --> 00:30:20,320 MUILENBURG: Good morning. Good to be here with you this morning. 504 00:30:20,404 --> 00:30:21,488 Uh, thank you. 505 00:30:21,572 --> 00:30:23,991 Looking forward to, uh, today's hearing. 506 00:30:24,074 --> 00:30:26,285 REPORTER: They're gonna ask you, apparently, about a manager 507 00:30:26,368 --> 00:30:29,413 who sought to halt the production of the 737 MAX today. 508 00:30:29,496 --> 00:30:32,040 Did you know about anything like that? 509 00:30:32,124 --> 00:30:34,376 And what would your response be to that now? 510 00:30:34,459 --> 00:30:37,546 Aware of that, and we've, uh, taken on those concerns 511 00:30:37,629 --> 00:30:38,880 and address-- have addressed those. 512 00:30:38,964 --> 00:30:41,174 -(reporters clamoring) -Thank you. Thank you. 513 00:30:44,845 --> 00:30:46,680 DeFAZIO: I want to return to the market pressures, 514 00:30:46,763 --> 00:30:50,475 the fact that you had to design a plane that was more economical 515 00:30:50,559 --> 00:30:52,436 and couldn't require pilot training. 516 00:30:52,519 --> 00:30:56,815 I was taking on a very powerful corporation. 517 00:30:56,898 --> 00:30:59,443 Mr. Chairman, we'll follow up with that information. 518 00:30:59,526 --> 00:31:01,028 DeFAZIO: They were resistant. 519 00:31:01,111 --> 00:31:02,863 Is anybody at Boeing taking a cut 520 00:31:02,946 --> 00:31:05,532 or working for free to try to rectify this problem? 521 00:31:05,616 --> 00:31:08,368 My, uh, board will conduct a comprehensive review that's... 522 00:31:08,452 --> 00:31:10,954 So you're saying you're not giving up any compensation at all? 523 00:31:11,038 --> 00:31:14,374 You're continuing to work and make $30 million a year? 524 00:31:15,626 --> 00:31:18,670 DeFAZIO: But we're gonna see through with the investigation. 525 00:31:18,754 --> 00:31:21,340 We think the system is gonna work. 526 00:31:22,883 --> 00:31:27,095 NEWSMAN: Boeing CEO Dennis Muilenburg testified before a Senate committee. 527 00:31:27,179 --> 00:31:30,098 Boeing came to my office shortly after these crashes 528 00:31:30,182 --> 00:31:33,185 and said they were the result of pilot error. 529 00:31:33,268 --> 00:31:35,562 Those pilots never had a chance. 530 00:31:37,272 --> 00:31:38,940 MUILENBURG: When we design a system, 531 00:31:39,024 --> 00:31:41,943 understand that these airplanes are flown in the hands of pilots, 532 00:31:42,027 --> 00:31:44,988 and in some cases, our system safety analysis includes 533 00:31:45,072 --> 00:31:47,491 not only the engineering design but also 534 00:31:47,574 --> 00:31:52,621 the actions that, uh, pilots would take as part of, uh, a failure scenario. 535 00:31:54,331 --> 00:31:57,000 GATES: Blame the dead pilots. 536 00:31:57,084 --> 00:32:00,253 I-I'm continually astonished that Boeing won't move from that. 537 00:32:02,089 --> 00:32:05,008 Especially once I started digging up information about 538 00:32:05,092 --> 00:32:10,347 the MAX's new flight control system, which is called the MCAS-- 539 00:32:10,430 --> 00:32:14,059 the Maneuvering Characteristics Augmentation System. 540 00:32:16,728 --> 00:32:18,063 Hey, it's Dominic. 541 00:32:18,146 --> 00:32:20,232 Uh, you got a minute? 542 00:32:20,315 --> 00:32:23,568 The name of it is an awful acronym that tells you nothing. 543 00:32:23,652 --> 00:32:27,197 I find it astonishing that you don't know about it. 544 00:32:27,280 --> 00:32:30,409 All we knew early on was that MCAS was new flight control software 545 00:32:30,492 --> 00:32:32,953 that had been added to the MAX 546 00:32:33,036 --> 00:32:35,997 and that some flaw in it had caused the crash. 547 00:32:39,209 --> 00:32:41,128 (jet engine whirring) 548 00:32:41,211 --> 00:32:45,966 GREEN: There's a big question about how this airplane was designed. 549 00:32:46,049 --> 00:32:48,176 The history of this is freaking crazy. 550 00:32:48,260 --> 00:32:51,680 So the whole thing goes way back to, like, the '60s. 551 00:32:51,763 --> 00:32:54,766 MALE ANNOUNCER: Newest arrival in the Boeing family of airliners, 552 00:32:54,850 --> 00:32:57,269 the 737 attracts a crowd. 553 00:32:57,352 --> 00:32:58,770 GREEN: They want a short jet. 554 00:32:58,854 --> 00:33:03,817 They want a jet that people can get onto and off of on a stairway, 555 00:33:03,900 --> 00:33:07,070 so they build the 737 low to the ground. 556 00:33:09,614 --> 00:33:13,660 So then, fast-forward to 2011... 557 00:33:16,621 --> 00:33:19,499 ...they tacked on two new engines. 558 00:33:19,583 --> 00:33:23,670 The size of the engines meant they're gonna be dragging on the ground, 559 00:33:23,754 --> 00:33:26,006 so they put them forward and up. 560 00:33:27,257 --> 00:33:30,302 The new engines are so big that the air gets underneath 561 00:33:30,385 --> 00:33:36,099 and gives it an extra bit of lift, so software automatically counters that. 562 00:33:36,183 --> 00:33:38,643 A sensor feeds the flight control computer, 563 00:33:38,727 --> 00:33:41,188 and MCAS swivels the tail, 564 00:33:41,271 --> 00:33:43,774 pushing the jet's nose down. 565 00:33:50,155 --> 00:33:53,241 But the system was just too strong. 566 00:33:54,951 --> 00:33:58,330 Before the first crash, the pilot began a fight 567 00:33:58,413 --> 00:34:00,916 against this system that he didn't know about, 568 00:34:00,999 --> 00:34:03,960 pulling the nose up, and he did it 26 times. 569 00:34:04,044 --> 00:34:07,547 And the plane was going in a roller-coaster ride. 570 00:34:07,631 --> 00:34:10,091 (jet engine roaring) 571 00:34:12,969 --> 00:34:14,596 WOMAN (over P.A.): Flight 892 is... 572 00:34:14,679 --> 00:34:17,557 GATES: I actually talked to pilots, 573 00:34:17,641 --> 00:34:20,018 and they had a totally different story. 574 00:34:21,311 --> 00:34:24,815 Before the second crash, Boeing sent a senior vice president 575 00:34:24,898 --> 00:34:26,608 down to American Airlines 576 00:34:26,691 --> 00:34:29,027 to brief the pilot union. 577 00:34:30,111 --> 00:34:33,323 And that turned into a pretty rough meeting. 578 00:34:33,406 --> 00:34:37,285 DAN CAREY: I wasn't going to stay in the meeting. 579 00:34:37,369 --> 00:34:39,955 It was the first time Boeing visited APA headquarters. 580 00:34:40,038 --> 00:34:42,999 When we saw the list of the Boeing personnel coming, 581 00:34:43,083 --> 00:34:45,794 the one thing that really jumped off the page 582 00:34:45,877 --> 00:34:48,630 was they were bringing their lawyer, so... 583 00:34:48,713 --> 00:34:51,299 I mean, who brings a lawyer to a safety meeting? 584 00:34:51,383 --> 00:34:56,555 I just sensed that they were not being direct or forthright. 585 00:34:58,098 --> 00:35:02,227 So, anyway, I just thought it would be beneficial to record the meeting. 586 00:35:04,771 --> 00:35:08,942 MAN (recorded): So I-I guess what I'll start with, then, is the control law 587 00:35:09,025 --> 00:35:11,736 that is referred to in the press right now called MCAS. 588 00:35:11,820 --> 00:35:14,906 So it's just a little bit of software in the flight control system. 589 00:35:14,990 --> 00:35:18,368 Obviously, in the accident a couple of weeks ago, 590 00:35:18,451 --> 00:35:20,912 it's been reported that the system misbehaved. 591 00:35:20,996 --> 00:35:23,915 I keep hearing those words, "little," "little bit," "misbehave." 592 00:35:23,999 --> 00:35:26,167 It was like they were describing it as a child. 593 00:35:26,251 --> 00:35:28,879 MAN (recorded): You know, a million miles you're going to fly this airplane, 594 00:35:28,962 --> 00:35:30,839 and maybe once you're going to see this ever. 595 00:35:30,922 --> 00:35:34,426 So we try not to overload the crews with information that's unnecessary. 596 00:35:34,509 --> 00:35:37,846 And I don't know that understanding this system 597 00:35:37,929 --> 00:35:40,849 would have changed the outcome of this. 598 00:35:40,932 --> 00:35:42,767 They didn't come in and go, "Look, 599 00:35:42,851 --> 00:35:45,854 "you've only got a handful of seconds to get this right. 600 00:35:45,937 --> 00:35:47,939 "Okay, we didn't tell you about it. We're very sorry. 601 00:35:48,023 --> 00:35:52,861 "But we want you to know going forward that if you react quickly and get on this, 602 00:35:52,944 --> 00:35:54,738 that it's manageable." 603 00:35:54,821 --> 00:35:56,656 They didn't. They were like, "Look, you know what to do." 604 00:35:58,158 --> 00:36:01,661 NEWSWOMAN: Just minutes from now, lawmakers on Capitol Hill will hear from 605 00:36:01,745 --> 00:36:05,874 pilots who have criticized Boeing in the wake of these two deadly crashes. 606 00:36:05,957 --> 00:36:07,834 NEWSMAN: I know Sully will be the movie star in the room, 607 00:36:07,918 --> 00:36:09,336 but really look for Dan Carey. 608 00:36:09,419 --> 00:36:12,088 He's the head of the Allied Pilots Association. 609 00:36:12,172 --> 00:36:15,926 As pilots know, improvements in aviation are often-- too often-- 610 00:36:16,009 --> 00:36:20,263 written in the blood of the unfortunate victims of these airplane accidents. 611 00:36:20,347 --> 00:36:25,018 I got a subpoena from Congress, so I released the tape. 612 00:36:25,101 --> 00:36:27,771 I knew there would be some pretty heavy consequences. 613 00:36:27,854 --> 00:36:30,357 NEWSMAN 2: This audio recording, more than anything else, 614 00:36:30,440 --> 00:36:35,236 has raised the specter of doubt about the company and this aircraft. 615 00:36:35,320 --> 00:36:39,115 This is the first unscripted moment we have heard from Boeing. 616 00:36:39,199 --> 00:36:41,701 CAREY: It was important for me to get that tape out, 617 00:36:41,785 --> 00:36:45,413 and then I immediately turned it over to Chairman DeFazio. 618 00:36:45,497 --> 00:36:48,291 DeFAZIO: There were many false warnings simultaneously? 619 00:36:48,375 --> 00:36:49,584 SULLY SULLENBERGER: Yes. 620 00:36:49,668 --> 00:36:51,628 A single fault, a single failure 621 00:36:51,711 --> 00:36:56,716 can now have cascading effects rapidly through multiple systems. 622 00:36:56,800 --> 00:36:59,511 THOMAS MASSIE: Do you think that better trained pilots 623 00:36:59,594 --> 00:37:02,430 should've been able to handle the malfunctions? 624 00:37:02,514 --> 00:37:05,350 You have to remember, uh, sir, and members of the panel, 625 00:37:05,433 --> 00:37:08,228 this is a sudden, violent and terrifying event. 626 00:37:08,311 --> 00:37:11,564 This airplane's pitching up and down, rapidly and violently. 627 00:37:11,648 --> 00:37:15,485 There's bells, uh, warnings and clackers, uh, sounding. 628 00:37:15,568 --> 00:37:19,322 Again, the failure was that they didn't ever tell us the system existed, 629 00:37:19,406 --> 00:37:22,325 so therefore we did not have robust training. 630 00:37:28,039 --> 00:37:30,875 WOMAN: I'd like first, the family members who are on, 631 00:37:30,959 --> 00:37:33,378 that they could unmute themselves and introduce themselves 632 00:37:33,461 --> 00:37:37,090 so that the media knows who is, uh, who's on. 633 00:37:37,173 --> 00:37:40,802 Suzanne Camp. I'm the mother of Micah Messent. 634 00:37:40,885 --> 00:37:43,388 I'm, uh, Matthieu Willm. I lost my sister. 635 00:37:43,471 --> 00:37:46,057 Tom Kabau. We lost our younger brother. 636 00:37:46,141 --> 00:37:49,144 My name is Paul Njoroge. 637 00:37:49,227 --> 00:37:50,895 I lost my wife and my three children 638 00:37:50,979 --> 00:37:54,190 and my mom-in-law in the crash of Ethiopian Airlines. 639 00:37:54,274 --> 00:37:56,276 MAN: He was traveling to Kenya. 640 00:37:56,359 --> 00:38:00,697 Nairobi would have been, uh, just a, just a little stop, 641 00:38:00,780 --> 00:38:02,449 and she never arrived. 642 00:38:02,532 --> 00:38:04,826 My name is Zipporah Kuria, 643 00:38:04,909 --> 00:38:07,579 and I lost my dad. 644 00:38:14,753 --> 00:38:15,754 (gearshift clicks) 645 00:38:15,837 --> 00:38:17,839 (elevator beeping) 646 00:38:22,052 --> 00:38:24,554 KURIA: Go up. Go. 647 00:38:25,638 --> 00:38:27,057 Stop right there. 648 00:38:27,140 --> 00:38:29,476 Yeah, if we, if we can edit this. 649 00:38:29,559 --> 00:38:32,729 If it-- if we just put, "For the first six minutes, 650 00:38:32,812 --> 00:38:36,983 "the pilot struggled to control the 737 MAX 8 651 00:38:37,067 --> 00:38:39,694 before it then crashed." 652 00:38:39,778 --> 00:38:43,656 I'm a bit younger than most of the family members, 653 00:38:43,740 --> 00:38:47,243 so we're all just kind of streamlining our different skill. 654 00:38:48,787 --> 00:38:52,665 I kind of know how to work social media and for the website. 655 00:38:54,918 --> 00:38:58,755 -My favorite feature is the "Our Stories" page. -Mm. 656 00:39:01,007 --> 00:39:02,217 KURIA: We are family. 657 00:39:02,300 --> 00:39:08,431 Like, we're the ET302 family whether we want to be part of it or not. 658 00:39:12,310 --> 00:39:16,272 In a way, it's like they shared... shared blood. 659 00:39:20,193 --> 00:39:21,861 -(blows) -(laughs) 660 00:39:21,945 --> 00:39:24,197 (laughter) 661 00:39:26,533 --> 00:39:28,576 DARCY BELANGER: Hi. Good morning, everyone. 662 00:39:28,660 --> 00:39:30,078 It is an early start today. 663 00:39:30,161 --> 00:39:32,497 I am in Washington, D.C., on a layover. 664 00:39:32,580 --> 00:39:36,835 I'm heading to the United Nations Environment Assembly. 665 00:39:36,918 --> 00:39:38,920 Uh, so, uh, I'll check in again. 666 00:39:40,004 --> 00:39:42,590 We don't know where I'll be-- maybe Ethiopia, 667 00:39:42,674 --> 00:39:44,843 maybe my final destination, Kenya-- 668 00:39:44,926 --> 00:39:46,928 but I'll keep you posted on the journey. 669 00:39:47,011 --> 00:39:49,222 Have a great day. 670 00:39:49,305 --> 00:39:54,185 KURIA: You can see the stories of, like, my dad, Joseph Kuria Waithaka, 671 00:39:54,269 --> 00:39:58,565 age 55, and you can see a little bit about him and who he was. 672 00:39:58,648 --> 00:39:59,858 Hi, guys. 673 00:39:59,941 --> 00:40:03,903 This is me and Olivia's diary of "Don't take your family to your gym." 674 00:40:03,987 --> 00:40:06,114 Dad, how many calories have you burnt now? 675 00:40:06,197 --> 00:40:07,991 -WAITHAKA: 31. -31 only? 676 00:40:08,074 --> 00:40:10,034 And how long have you been doing it for? 677 00:40:10,118 --> 00:40:11,786 (whispers): He doesn't like it. 678 00:40:11,870 --> 00:40:14,414 How long have you been doing it for? 679 00:40:14,497 --> 00:40:16,499 ♪ ♪ 680 00:40:18,626 --> 00:40:22,005 I remember dreaming about my dad screaming for me, 681 00:40:22,088 --> 00:40:26,426 being sat next to him on the plane, but his section falling 682 00:40:26,509 --> 00:40:30,430 and me trying to reach out and grab him. 683 00:40:35,894 --> 00:40:41,566 I wonder how the people who were behind making the decisions go to sleep at night. 684 00:40:42,567 --> 00:40:45,695 (voice breaking): I can count how many nights I go to sleep 685 00:40:45,778 --> 00:40:48,198 and just have clean sleep 686 00:40:48,281 --> 00:40:52,035 without imagining what was happening 687 00:40:52,118 --> 00:40:55,496 in those last six minutes of my dad's life. 688 00:40:56,831 --> 00:41:01,628 Like seeing the ground coming toward you so close. 689 00:41:01,711 --> 00:41:04,714 (jet engine rumbling, fading) 690 00:41:25,526 --> 00:41:28,363 ♪ ♪ 691 00:41:28,446 --> 00:41:30,990 NEWSMAN: Tonight, a rare and stark admission of fault 692 00:41:31,074 --> 00:41:33,576 from the world's biggest airplane maker. 693 00:41:33,660 --> 00:41:35,245 MUILENBURG: We at Boeing are sorry 694 00:41:35,328 --> 00:41:38,873 for the lives lost in the recent 737 MAX accidents. 695 00:41:38,957 --> 00:41:41,042 The Boeing argument was, 696 00:41:41,125 --> 00:41:44,003 "We've informed everybody how to handle it, 697 00:41:44,087 --> 00:41:48,549 and we're working on a software fix which we will have very soon." 698 00:41:48,633 --> 00:41:52,929 NEWSMAN 2: Boeing says MAX pilots can learn the new system in just 30 minutes. 699 00:41:53,012 --> 00:41:55,223 That's-that's just ridiculous. 700 00:41:55,306 --> 00:41:59,060 We're taking a comprehensive, disciplined approach 701 00:41:59,143 --> 00:42:03,564 and taking the time to get the software update right. 702 00:42:03,648 --> 00:42:07,986 We're nearing completion and anticipate its certification and implementation 703 00:42:08,069 --> 00:42:12,198 on the 737 MAX fleet worldwide in the weeks ahead. 704 00:42:12,282 --> 00:42:17,036 We remain confident in the fundamental safety of the 737 MAX. 705 00:42:17,120 --> 00:42:19,122 (birds chirping) 706 00:42:29,465 --> 00:42:32,885 PIERSON: People think that the problem was only software, 707 00:42:32,969 --> 00:42:38,891 but Boeing is controlling the narrative: "Look here. Don't look here." 708 00:42:40,059 --> 00:42:42,562 It's easier for them to talk about pilot training, 709 00:42:42,645 --> 00:42:44,480 'cause they can blame it on human mistakes, 710 00:42:44,564 --> 00:42:47,358 and the software, 'cause we'll just make a software patch 711 00:42:47,442 --> 00:42:49,777 and we'll send it out, you know, 712 00:42:49,861 --> 00:42:51,696 but there's other issues, 713 00:42:51,779 --> 00:42:53,573 unanswered questions that are not being addressed. 714 00:42:55,450 --> 00:42:57,410 Why did the plane crash? 715 00:42:57,493 --> 00:42:59,996 It crashed 'cause the pilots lost control. 716 00:43:00,079 --> 00:43:01,497 Why did the pilots lose control? 717 00:43:02,915 --> 00:43:06,127 'Cause MCAS software was pitching the plane down repeatedly. 718 00:43:07,211 --> 00:43:08,504 Why was that happening? 719 00:43:10,173 --> 00:43:13,092 'Cause the angle of attack sensor failed. 720 00:43:16,929 --> 00:43:18,931 But why'd the sensor fail? 721 00:43:23,353 --> 00:43:25,772 People think it's software, but it's actually hardware. 722 00:43:27,357 --> 00:43:29,233 It's a three-pound physical part 723 00:43:29,317 --> 00:43:33,696 that's been installed on hundreds if not thousands of planes. 724 00:43:34,781 --> 00:43:36,741 GATES: The angle of attack is the angle 725 00:43:36,824 --> 00:43:39,994 basically between the wing and the incoming airflow, 726 00:43:40,078 --> 00:43:43,998 and the angle of attack sensor was giving a wrong signal. 727 00:43:44,082 --> 00:43:46,542 In fact, it was giving an impossible signal. 728 00:43:46,626 --> 00:43:48,628 GREEN: 74.5 degrees nose up. 729 00:43:48,711 --> 00:43:50,838 ROSE: Isn't 74 degrees, like, 730 00:43:50,922 --> 00:43:53,341 beyond the pale of any normal... 731 00:43:53,424 --> 00:43:55,468 GREEN: You're right. An airplane can't fly at 74.5 de-- 732 00:43:55,551 --> 00:43:57,011 You'd have to be a rocket ship. 733 00:43:57,095 --> 00:43:59,305 ROSE: So even though the plane was flying 734 00:43:59,389 --> 00:44:02,141 at a safe angle of attack, because of this bad sensor, 735 00:44:02,225 --> 00:44:04,894 the MCAS system thought it was higher up like that 736 00:44:04,977 --> 00:44:06,854 and was programming the nose to go down. 737 00:44:06,938 --> 00:44:09,315 If this was truly the-the angle of attack, they've got... 738 00:44:09,399 --> 00:44:11,275 -Bigger problems. (chuckles) -They got way bigger problems. 739 00:44:13,486 --> 00:44:15,988 PIERSON: The MAX was not the only plane being built at the factory. 740 00:44:17,657 --> 00:44:21,077 Makes you wonder: Are there other sensors out there that have the same defect? 741 00:44:24,122 --> 00:44:29,877 And so, if that's all they're gonna do-- fix the software and the pilot training-- 742 00:44:29,961 --> 00:44:32,547 then I think the flying public needs to ask why. 743 00:44:36,050 --> 00:44:38,845 GATES: Whistleblowers from inside Boeing stepping forward 744 00:44:38,928 --> 00:44:41,764 has always been my best source of information. 745 00:44:44,434 --> 00:44:45,893 Over the years, that's how I've learned 746 00:44:45,977 --> 00:44:48,771 what's really going wrong inside the company. 747 00:44:51,274 --> 00:44:52,483 I'm for the little guy. 748 00:44:52,567 --> 00:44:57,113 I'm not for-- obviously, for the large, powerful corporation. 749 00:44:57,196 --> 00:45:00,283 So-- That I know has severe problems internally. 750 00:45:00,366 --> 00:45:06,330 GATES: Gerry Eastman approached me in 2003, 751 00:45:06,414 --> 00:45:09,167 years before the MAX crashes, 752 00:45:09,250 --> 00:45:13,754 angry about how management was running the company into the ground 753 00:45:13,838 --> 00:45:16,174 and about safety issues. 754 00:45:16,257 --> 00:45:18,551 My boss had this meeting with me and told me not to do my job, 755 00:45:18,634 --> 00:45:20,344 to just stamp the paperwork off. 756 00:45:20,428 --> 00:45:22,305 Of course, I knew that was bogus. 757 00:45:22,388 --> 00:45:24,891 GATES: He had access to documents 758 00:45:24,974 --> 00:45:28,352 he wasn't supposed to have access to, but he did. 759 00:45:28,436 --> 00:45:30,521 I mean, you're talking about 760 00:45:30,605 --> 00:45:33,441 the second biggest defense contractor in the United States 761 00:45:33,524 --> 00:45:36,319 with big cyber capabilities. (chuckles) 762 00:45:36,402 --> 00:45:37,612 And this machinist 763 00:45:37,695 --> 00:45:43,868 was logging in to the presentations of the CEO 764 00:45:43,951 --> 00:45:46,704 and giving them to me. (laughs) 765 00:45:49,040 --> 00:45:52,835 I repeatedly told Gerry, "Look, be careful." 766 00:45:54,086 --> 00:45:55,880 He just completely ignored me. 767 00:45:55,963 --> 00:45:58,716 NEWSWOMAN: Eastman worked for Boeing for 18 years. 768 00:45:58,799 --> 00:46:00,551 He was arrested at his desk. 769 00:46:00,635 --> 00:46:02,595 He's been charged with computer trespassing, 770 00:46:02,678 --> 00:46:06,098 and, if convicted, he faces up to four years in prison. 771 00:46:06,182 --> 00:46:09,310 GATES: Anybody who worked at Boeing who talked to me privately 772 00:46:09,393 --> 00:46:12,230 is breaking the company rules 773 00:46:12,313 --> 00:46:14,690 and is in serious trouble. 774 00:46:14,774 --> 00:46:16,734 NEWSMAN: Gerald Eastman was in King County court today 775 00:46:16,817 --> 00:46:19,570 for his arraignment, where he pleaded not guilty. 776 00:46:19,654 --> 00:46:23,241 He says Boeing was not taking his safety concerns seriously 777 00:46:23,324 --> 00:46:25,910 and that is why he went public with what he found. 778 00:46:25,993 --> 00:46:29,580 You know, I got together, you know, and said to my wife, I said... 779 00:46:29,664 --> 00:46:31,165 (sighs heavily) 780 00:46:31,249 --> 00:46:35,753 "I have to go public, you know, so-- regardless of the threat to me." 781 00:46:37,004 --> 00:46:40,925 GATES: After he was arrested, he settled with Boeing 782 00:46:41,008 --> 00:46:42,927 and he never worked in aerospace again. 783 00:46:44,762 --> 00:46:47,640 I didn't hear from him in a long time, 784 00:46:47,723 --> 00:46:49,517 and I wondered, "What's going on?" 785 00:46:49,600 --> 00:46:52,562 I was worried. 786 00:46:52,645 --> 00:46:56,482 Later, I learned from a friend of his 787 00:46:56,566 --> 00:46:58,943 that he had taken his own life. 788 00:46:59,944 --> 00:47:01,904 NEWSWOMAN 2: Do you ever look back and say, 789 00:47:01,988 --> 00:47:03,656 "I wish I would've just kept my mouth shut"? 790 00:47:03,739 --> 00:47:05,032 (sighs) No. 791 00:47:05,116 --> 00:47:09,495 There's-there's thousands of people like-- at Boeing that do that every day, 792 00:47:09,579 --> 00:47:11,622 and some of us have to step forward. 793 00:47:25,136 --> 00:47:26,846 (vehicle alarm chirps) 794 00:47:32,727 --> 00:47:34,270 (engine starts) 795 00:47:37,648 --> 00:47:39,692 ♪ ♪ 796 00:47:43,904 --> 00:47:46,324 MICHELLE PIERSON: I'm anxious. 797 00:47:46,407 --> 00:47:51,203 We have friends and family that work or have worked at Boeing, 798 00:47:51,287 --> 00:47:55,207 and-and my dad worked at Boeing after he retired from the Navy as well, 799 00:47:55,291 --> 00:47:59,754 and we felt proud to be part of that. 800 00:48:01,213 --> 00:48:05,301 And so this is hard 'cause you feel like you're squealing. 801 00:48:05,384 --> 00:48:07,303 And I know it's not. He's not. 802 00:48:07,386 --> 00:48:08,721 He's just trying to shed light on something 803 00:48:08,804 --> 00:48:10,681 that can be made better and safer. 804 00:48:13,934 --> 00:48:17,271 But I'm hoping that people understand 805 00:48:17,355 --> 00:48:19,940 the reasons behind why he's doing this. 806 00:48:31,452 --> 00:48:34,205 KURIA: It would be different if you knew this was a one-off, this is it, 807 00:48:34,288 --> 00:48:36,582 this is the last time this would happen. 808 00:48:38,584 --> 00:48:42,004 But there's the angst and anticipation for another crash to happen. 809 00:48:47,176 --> 00:48:51,597 This first six minutes of every flight are extremely difficult. 810 00:48:53,140 --> 00:48:55,559 Not just for me but for all the families. 811 00:48:58,145 --> 00:49:01,691 Every time there's turbulence, the first thought is, 812 00:49:01,774 --> 00:49:04,110 "Is this the end? 813 00:49:04,193 --> 00:49:06,195 "Like... 814 00:49:06,278 --> 00:49:08,447 am I gonna die?" 815 00:49:11,826 --> 00:49:15,246 But my dad would go anywhere for me. 816 00:49:15,329 --> 00:49:17,248 That's why I have to go. 817 00:49:20,292 --> 00:49:23,045 To make sure that the world knows 818 00:49:23,129 --> 00:49:26,382 planes are not as safe as we think they are. 819 00:49:27,383 --> 00:49:30,261 (electronic bell chimes) 820 00:49:30,344 --> 00:49:32,638 ♪ ♪ 821 00:49:38,602 --> 00:49:40,312 (electronic bell chimes) 822 00:49:40,396 --> 00:49:43,274 PILOT (over P.A.): Folks, we'd like to welcome all of you to Washington, D.C. 823 00:49:43,357 --> 00:49:45,484 (indistinct chatter) 824 00:49:50,322 --> 00:49:51,449 So glad you're here. 825 00:49:51,532 --> 00:49:52,700 -Good to see you. -Yeah. 826 00:49:52,783 --> 00:49:54,285 -We made it, guys. -Yeah. -Yeah. 827 00:49:54,368 --> 00:49:56,537 We made it. 828 00:49:56,620 --> 00:50:00,875 I've met so many families from 35 different countries. 829 00:50:00,958 --> 00:50:05,045 We see the same pain in each other's eyes. 830 00:50:07,131 --> 00:50:10,468 PAUL NJOROGE: While all your lives moved on, 831 00:50:10,551 --> 00:50:13,137 for the last six months, our lives, 832 00:50:13,220 --> 00:50:15,514 the lives of the families of the victims 833 00:50:15,598 --> 00:50:17,725 has not moved an inch. 834 00:50:19,059 --> 00:50:23,939 KURIA: Grief, loss and pain are a universal language that everybody speaks. 835 00:50:25,232 --> 00:50:27,401 JOAN VINCENT: Grief has been, uh, profound, 836 00:50:27,485 --> 00:50:31,530 and, uh, I feel best when I'm outdoors. 837 00:50:31,614 --> 00:50:34,575 My daughter was a... a conservationist. 838 00:50:35,868 --> 00:50:36,911 (sobs softly) 839 00:50:36,994 --> 00:50:40,206 (voice breaking): And I know that was her, um, happy place. 840 00:50:41,791 --> 00:50:46,212 KURIA: And I think that the way that we can fight for their legacy... 841 00:50:47,880 --> 00:50:51,258 ...is to make sure that no other family is in the same position as we are. 842 00:50:54,720 --> 00:50:57,014 DeFAZIO: The families, they're critical, 843 00:50:57,097 --> 00:51:00,726 putting a face on these crashes. 844 00:51:02,978 --> 00:51:05,689 Since the plane was built here, 845 00:51:05,773 --> 00:51:07,650 since the plane was certified here, 846 00:51:07,733 --> 00:51:12,488 they knew that they had to focus on the United States government 847 00:51:12,571 --> 00:51:15,616 and on Boeing to fix this problem. 848 00:51:16,617 --> 00:51:19,495 CHRIS MOORE: It was quite evident that things were rushed. 849 00:51:19,578 --> 00:51:23,249 In fact, they were continuing to make the airplanes after the second crash. 850 00:51:23,332 --> 00:51:26,919 That's the biggest slap in the face to every single family. 851 00:51:27,002 --> 00:51:30,548 KURIA: My mission out of this is 852 00:51:30,631 --> 00:51:33,259 to make sure that, when people get on a flight, 853 00:51:33,342 --> 00:51:36,512 that they get off on the other side. 854 00:51:45,145 --> 00:51:48,232 PIERSON: There's a lot of, lot of, lot of things swirling around in my head. 855 00:51:48,315 --> 00:51:49,900 It's... 856 00:51:55,865 --> 00:51:58,367 It has been a-- I have-- it's been-- 857 00:51:58,450 --> 00:52:00,995 I've been obsessed by it, and I-I didn't really intend to be. 858 00:52:01,078 --> 00:52:02,413 I'm not-- I don't consider myself... 859 00:52:02,496 --> 00:52:03,998 MICHELLE: That's the first time I've heard you say that. 860 00:52:04,081 --> 00:52:07,418 Well, I know I've been obsessed with kind of-- 'cause I want to, you know... 861 00:52:09,211 --> 00:52:11,380 ...make sure it never happens again. 862 00:52:11,463 --> 00:52:12,590 So... 863 00:52:16,051 --> 00:52:18,053 ♪ ♪ 864 00:52:25,644 --> 00:52:31,400 I still have nightmares, but fighting back has been a powerful motivator. 865 00:52:31,483 --> 00:52:33,861 -I mean, I'm finally getting it, but... -MICHELLE: Just one more step. 866 00:52:33,944 --> 00:52:36,238 Yeah. I know. 867 00:52:38,282 --> 00:52:41,994 I'd like to think that the families know that there's people out there 868 00:52:42,077 --> 00:52:44,413 that are still trying to get to the truth. 869 00:52:51,086 --> 00:52:54,089 NEWSMAN: Today, appearing before the House Transportation Committee 870 00:52:54,173 --> 00:52:57,217 is a Boeing whistleblower, Edward Pierson. 871 00:52:57,301 --> 00:53:01,889 Pierson says he thinks that production problems contributed to the MAX crashes. 872 00:53:01,972 --> 00:53:04,350 KURIA: We need answers, 873 00:53:04,433 --> 00:53:09,480 we need accountability, and we need someone to take responsibility. 874 00:53:13,943 --> 00:53:16,528 HAVIAN: The reporters will try to question you. 875 00:53:16,612 --> 00:53:19,365 They'll shout questions at you that'll be provocative. 876 00:53:19,448 --> 00:53:21,116 Don't respond to it. 877 00:53:21,200 --> 00:53:23,661 -(busy chatter) -(cameras clicking) 878 00:53:26,997 --> 00:53:28,832 MICHELLE: You're gonna do this right now? 879 00:53:28,916 --> 00:53:31,251 HAVIAN: Guys, if you could give him some space, that would be great. 880 00:53:31,335 --> 00:53:33,462 Can we just have a moment? 881 00:53:33,545 --> 00:53:34,630 Yeah. 882 00:53:37,549 --> 00:53:39,760 -Why did the FAA not... -(busy chatter continues) 883 00:53:39,843 --> 00:53:41,845 -You're gonna have to ask them... -MICHELLE: We're coming in. 884 00:53:47,059 --> 00:53:49,478 PIERSON: My name is Ed Pierson. 885 00:53:49,561 --> 00:53:51,563 I would first like to provide my heartfelt condolences 886 00:53:51,647 --> 00:53:54,191 for all the families and friends who lost loved ones 887 00:53:54,274 --> 00:53:57,903 on Lion Air Flight 610 and Ethiopian Airlines Flight 302. 888 00:53:57,987 --> 00:54:01,407 Your loss and grief are truly unimaginable. 889 00:54:02,616 --> 00:54:05,452 I believe production problems at the Renton factory 890 00:54:05,536 --> 00:54:08,497 may have contributed to these two tragic crashes. 891 00:54:08,580 --> 00:54:13,210 I formally warned Boeing leadership in writing on multiple occasions, 892 00:54:13,293 --> 00:54:16,213 specifically once before the Lion Air crash 893 00:54:16,296 --> 00:54:18,549 and again before the Ethiopian Airlines crash, 894 00:54:18,632 --> 00:54:20,968 about potential airplane risk. 895 00:54:21,051 --> 00:54:23,345 Those warnings were ignored. 896 00:54:23,429 --> 00:54:27,641 On June 9, 2018, while the Lion Air airplane was being produced, 897 00:54:27,725 --> 00:54:29,560 four months before it crashed, 898 00:54:29,643 --> 00:54:32,563 I wrote an email to the 737 general manager 899 00:54:32,646 --> 00:54:35,816 advising him to shut down the production line. 900 00:54:35,899 --> 00:54:38,652 When I mentioned that I've seen operations in the military 901 00:54:38,736 --> 00:54:42,239 shut down for lesser safety concerns, 902 00:54:42,322 --> 00:54:45,325 I will never forget his response, which was, 903 00:54:45,409 --> 00:54:47,745 "The military isn't a profit-making organization." 904 00:54:47,828 --> 00:54:50,164 (quiet murmuring, gasping) 905 00:54:50,247 --> 00:54:53,208 Less than a month later, on March 10, 2019, 906 00:54:53,292 --> 00:54:58,297 Ethiopian Airlines Flight 302 crashed, killing 157 people. 907 00:54:59,673 --> 00:55:02,426 The U.S. regulators' investigation of these crashes 908 00:55:02,509 --> 00:55:04,303 has been as disappointing as Boeing's insistence 909 00:55:04,386 --> 00:55:06,722 that it had no systemic quality or safety issues. 910 00:55:08,390 --> 00:55:10,559 Thank you again for providing me this opportunity. 911 00:55:10,642 --> 00:55:12,311 I'm ready to answer your questions. 912 00:55:12,394 --> 00:55:15,981 Okay. I recognize, uh, Representative Norton. 913 00:55:16,065 --> 00:55:18,317 ELEANOR HOLMES NORTON: Would you favor the FAA going farther 914 00:55:18,400 --> 00:55:22,780 and doing an investigation of U.S. Boeing factories? 915 00:55:22,863 --> 00:55:24,198 PIERSON: I fully support that. 916 00:55:24,281 --> 00:55:27,534 I was there for three years, and-and honestly I never saw-- 917 00:55:27,618 --> 00:55:30,662 I never met an FAA employee in my three years. 918 00:55:30,746 --> 00:55:33,290 And I never actually remember any of my employees 919 00:55:33,373 --> 00:55:35,042 saying they talked to an FAA employee. 920 00:55:35,125 --> 00:55:38,378 Now, they may have been there, but they certainly weren't visible and present. 921 00:55:38,462 --> 00:55:41,465 And I-I really think that's necessary. 922 00:55:41,548 --> 00:55:45,010 Uh, I'm gonna suggest that, uh, as, uh-- following this hearing. 923 00:55:45,094 --> 00:55:49,723 It is gonna be on us if we do not take the steps 924 00:55:49,807 --> 00:55:53,227 to systematically look at Boeing factories across the United States. 925 00:55:53,310 --> 00:55:54,520 Thank you, Mr. Chairman. 926 00:55:54,603 --> 00:55:56,814 ♪ ♪ 927 00:55:56,897 --> 00:55:58,899 (cameras clicking) 928 00:56:04,196 --> 00:56:06,907 DeFAZIO: The Federal Aviation Administration, 929 00:56:06,990 --> 00:56:11,203 they are tasked with the job of keeping the public safe 930 00:56:11,286 --> 00:56:15,582 and, uh, making sure that things that we certify to fly 931 00:56:15,666 --> 00:56:19,002 are gonna fly and not crash. 932 00:56:19,086 --> 00:56:21,004 WOMAN: Administrator Dickson, you're our hope. 933 00:56:21,088 --> 00:56:23,298 You are our hope. 934 00:56:23,382 --> 00:56:26,969 STEVE DICKSON: Aviation's hard lessons and the hard work in response to those lessons 935 00:56:27,052 --> 00:56:29,429 have paved the way to creating a global aviation system 936 00:56:29,513 --> 00:56:31,932 with an enviable safety record. 937 00:56:32,015 --> 00:56:33,892 But we recognize that 938 00:56:33,976 --> 00:56:35,894 safety is a journey, not a destination, 939 00:56:35,978 --> 00:56:37,980 and we must build on the lessons learned, 940 00:56:38,063 --> 00:56:41,650 and we must never allow ourselves to become complacent. 941 00:56:41,733 --> 00:56:44,987 Thank you, and I'm happy to take your questions. 942 00:56:45,070 --> 00:56:49,241 Mr. Dickson, um, do you know who Ed Pierson is? 943 00:56:49,324 --> 00:56:52,327 DICKSON: Uh, I have not met him personally, but I know, I know of him. 944 00:56:52,411 --> 00:56:53,787 -He's sitting right over there. -Yeah. 945 00:56:53,871 --> 00:56:56,999 SEAN MALONEY: I mean, are you aware that four months before the first crash, 946 00:56:57,082 --> 00:56:58,625 he brought these problems to Boeing's attention? 947 00:56:58,709 --> 00:57:00,627 Are you aware of that, gentlemen? 948 00:57:00,711 --> 00:57:02,671 -Four months before the first crash. -I know that there were, uh, con-- 949 00:57:02,754 --> 00:57:04,715 yes, that, uh, that concerns were raised, yes. 950 00:57:04,798 --> 00:57:07,217 MALONEY: That's right. And you know what they did? 951 00:57:07,301 --> 00:57:10,888 They sat on it until a second plane crash. 952 00:57:10,971 --> 00:57:12,389 That's what happened. 953 00:57:12,472 --> 00:57:14,516 A bunch more people lost their lives. 954 00:57:14,600 --> 00:57:16,643 So my question to you is: 955 00:57:16,727 --> 00:57:20,480 Will you investigate the production problems at the Renton facility? 956 00:57:20,564 --> 00:57:24,860 Uh, I know that there's ongoing activity through our-our, uh, our oversight. 957 00:57:24,943 --> 00:57:26,612 MALONEY: Sir, sir, I'm sorry, that's not good enough. 958 00:57:26,695 --> 00:57:29,948 Are we gonna interview the production workers at the Renton facility? 959 00:57:30,032 --> 00:57:31,491 Is it gonna be a real thing? 960 00:57:31,575 --> 00:57:34,119 DICKSON: You have my commitment that we are looking into those problems 961 00:57:34,203 --> 00:57:36,163 and we will continue to do so. 962 00:57:36,246 --> 00:57:39,082 Will you commit, as we sit here today, that you will interview Mr. Pierson? 963 00:57:39,166 --> 00:57:40,167 Absolutely. 964 00:57:40,250 --> 00:57:41,752 MALONEY: Will you, will you investigate 965 00:57:41,835 --> 00:57:44,504 -the production problems at the Renton facility? -Yes. 966 00:57:46,340 --> 00:57:48,800 The committee stands adjourned. 967 00:57:48,884 --> 00:57:50,510 (indistinct chatter) 968 00:57:50,594 --> 00:57:53,222 (camera clicking) 969 00:57:58,810 --> 00:58:01,271 Thank you so much. That took courage. 970 00:58:02,648 --> 00:58:04,858 You're doing the right thing by making sure it gets fixed 971 00:58:04,942 --> 00:58:07,110 and no other family has to go through this. Thank you. 972 00:58:07,194 --> 00:58:08,403 Thank you. 973 00:58:08,487 --> 00:58:09,947 -Thank you very much, sir. -Yeah. 974 00:58:10,030 --> 00:58:11,615 Thank you. 975 00:58:11,698 --> 00:58:13,700 -(indistinct chatter) -(cameras clicking) 976 00:58:14,868 --> 00:58:17,537 HAVIAN: If you could give him some space, that would be great. 977 00:58:17,621 --> 00:58:19,915 Happy to-- if you have any questions, I'm happy to answer them for you, 978 00:58:19,998 --> 00:58:21,708 but I think that's all for today. 979 00:58:25,671 --> 00:58:28,090 Well, nobody wants to fly on those planes. 980 00:58:28,173 --> 00:58:29,633 That was really amazing. 981 00:58:29,716 --> 00:58:33,220 PIERSON: The FAA just got directed to go and-and investigate the factory. 982 00:58:35,639 --> 00:58:37,641 And, yeah, this was a big win. 983 00:58:44,231 --> 00:58:46,149 NEWSWOMAN: The story we are following tonight: 984 00:58:46,233 --> 00:58:48,527 Boeing has fired its CEO, Dennis Muilenburg. 985 00:58:48,610 --> 00:58:52,281 NEWSMAN: Muilenburg had presided over one of the worst years in Boeing's history. 986 00:58:52,364 --> 00:58:55,993 REPORTER: 346 people died. Can you answer a few questions? 987 00:58:56,076 --> 00:58:57,911 NEWSWOMAN 2: How much did he walk away with? 988 00:58:57,995 --> 00:59:00,330 (over computer): $62.2 million. 989 00:59:00,414 --> 00:59:04,042 That may sound like a lot, but he's not taking his 2019 bonus. 990 00:59:04,126 --> 00:59:06,628 But the new guy, the new CEO, David Calhoun, 991 00:59:06,712 --> 00:59:08,630 he will be making 1.4 million 992 00:59:08,714 --> 00:59:12,634 with the added benefit of making millions more in bonuses, 993 00:59:12,718 --> 00:59:15,304 including seven million-- just seven million alone-- 994 00:59:15,387 --> 00:59:17,347 if he gets the MAX back in the air. 995 00:59:17,431 --> 00:59:19,349 And since we're talking about... 996 00:59:19,433 --> 00:59:22,811 KURIA: There is no remorse in this for Boeing. 997 00:59:22,894 --> 00:59:25,272 Just financial targets. 998 00:59:25,355 --> 00:59:27,566 And I think for me, 999 00:59:27,649 --> 00:59:32,904 thinking about Muilenburg and my dad, 1000 00:59:32,988 --> 00:59:36,825 knowing they were two men born the same year, 1001 00:59:36,908 --> 00:59:42,998 one is living a lavish lifestyle with millions of dollars, 1002 00:59:43,081 --> 00:59:45,876 and the other paid for it with his blood. 1003 00:59:48,211 --> 00:59:50,714 ♪ ♪ 1004 00:59:55,844 --> 00:59:58,430 GREEN: So the FAA is under fire, and I think rightfully so, 1005 00:59:58,513 --> 01:00:02,392 but it's crazy because the-- Boeing's main defense 1006 01:00:02,476 --> 01:00:07,064 is that it can't be liable because the airplane is certified by the FAA. 1007 01:00:07,147 --> 01:00:09,733 ROSE: Every plane that's ever crashed has been certified. 1008 01:00:09,816 --> 01:00:12,277 -Right. -So that kind of answers the question, 1009 01:00:12,361 --> 01:00:14,571 uh, no, certification is not safety. 1010 01:00:14,654 --> 01:00:16,073 GREEN: The FAA's position 1011 01:00:16,156 --> 01:00:21,578 is that the certification standard should provide immunity to-to the manufacturer, 1012 01:00:21,661 --> 01:00:25,540 but the FAA's position also is that manufacturers, 1013 01:00:25,624 --> 01:00:30,337 their responsibility extends beyond just meeting the certification standards. 1014 01:00:30,420 --> 01:00:32,297 MEGAN BENETT: If the only pressure 1015 01:00:32,381 --> 01:00:35,300 on your profit margin is legal liability, 1016 01:00:35,384 --> 01:00:39,137 and if you remove the risk of legal liability, because once it's certified, 1017 01:00:39,221 --> 01:00:41,556 you're no longer going to be able to be sued 1018 01:00:41,640 --> 01:00:45,060 by people who are killed or injured by your aircraft, 1019 01:00:45,143 --> 01:00:47,562 there's no longer any motivation for the aircraft companies, 1020 01:00:47,646 --> 01:00:50,732 for the designers, the manufacturers, to design anything safely. 1021 01:00:50,816 --> 01:00:54,152 The only motivation is to design something that's certifiable. 1022 01:00:54,236 --> 01:00:55,320 It doesn't really make sense. 1023 01:00:55,404 --> 01:00:58,240 Then there is no-- there's no safety for the flying public. 1024 01:01:00,158 --> 01:01:02,160 (jet engine roaring in distance) 1025 01:01:14,756 --> 01:01:16,716 -HAVIAN: We got to go. -PIERSON: Yeah, we got to go. 1026 01:01:16,800 --> 01:01:18,135 -MICHELLE: Okay. -All right, babe. 1027 01:01:18,218 --> 01:01:20,387 -Okay. -I will call you when we can, 1028 01:01:20,470 --> 01:01:22,097 -and we'll-- Okay. -Good luck. 1029 01:01:22,180 --> 01:01:23,432 Love you. 1030 01:01:27,352 --> 01:01:28,395 (sighs) 1031 01:01:28,478 --> 01:01:31,523 MICHELLE: Naively, I thought that he would do his bit 1032 01:01:31,606 --> 01:01:35,360 at the hearing and then it would be over, 1033 01:01:35,444 --> 01:01:37,988 and so not the case. 1034 01:01:38,071 --> 01:01:40,115 And it-- I mean, it literally dawned on me that moment like, 1035 01:01:40,198 --> 01:01:42,159 "Oh, my God, this is not the end of it. 1036 01:01:42,242 --> 01:01:44,828 We're just, we're just... This is the tip of the iceberg." 1037 01:01:44,911 --> 01:01:46,455 And that's exactly what it was. 1038 01:01:46,538 --> 01:01:48,540 ♪ ♪ 1039 01:01:52,461 --> 01:01:55,589 PIERSON: Finally got the interview with the FAA. 1040 01:01:55,672 --> 01:01:59,593 Now I'm going to tell them what was going on in the factory. 1041 01:01:59,676 --> 01:02:02,762 I think that's it, that giant facility down there. 1042 01:02:02,846 --> 01:02:04,431 -HAVIAN: Yeah. -I believe. 1043 01:02:08,268 --> 01:02:09,936 (phone chimes) 1044 01:02:11,021 --> 01:02:13,023 (phone clicking) 1045 01:02:16,234 --> 01:02:17,444 (message swooshes) 1046 01:02:17,527 --> 01:02:19,529 ♪ ♪ 1047 01:02:23,366 --> 01:02:24,659 (phone chimes) 1048 01:02:27,287 --> 01:02:29,122 That's my source. 1049 01:02:29,206 --> 01:02:31,416 (phone clicking) 1050 01:02:31,500 --> 01:02:32,667 (message swooshes) 1051 01:02:36,671 --> 01:02:39,090 I'll see you later. 1052 01:02:42,761 --> 01:02:45,972 This source approached me in 2007. 1053 01:02:47,474 --> 01:02:52,479 At the time, I actually met with half a dozen FAA safety engineers. 1054 01:02:53,897 --> 01:02:56,191 You know, I'm not taking my usual car 1055 01:02:56,274 --> 01:02:59,778 because some sources that I've worked with have been followed. 1056 01:03:00,529 --> 01:03:02,822 (engine revving) 1057 01:03:05,408 --> 01:03:10,330 I give them a number of a burner phone that I bought with cash 1058 01:03:10,413 --> 01:03:12,832 so that the phone's untraceable. 1059 01:03:21,508 --> 01:03:22,801 Nobody here yet. 1060 01:03:22,884 --> 01:03:24,386 (gearshift clicks) 1061 01:03:44,531 --> 01:03:46,992 PIERSON: The thing that really jumps out for me 1062 01:03:47,075 --> 01:03:50,829 is, during the interview, I was always giving them examples 1063 01:03:50,912 --> 01:03:53,665 of production problems that I was seeing in the factory, 1064 01:03:53,748 --> 01:03:56,876 one of the gentlemen would lit-literally finish my-my thoughts. 1065 01:03:56,960 --> 01:03:58,795 And as I said, you know, "And-and then this led to," 1066 01:03:58,878 --> 01:04:01,423 and he would, he would actually finish my statement. 1067 01:04:01,506 --> 01:04:05,969 So either the FAA did know and they didn't do anything about it 1068 01:04:06,052 --> 01:04:09,598 or they didn't know and it's inexcusable how they could not know. 1069 01:04:09,681 --> 01:04:13,935 PIERSON: And-and I-- the part I can't get past my brain is, you know, 1070 01:04:14,019 --> 01:04:16,104 you have 45,000 FAA employees, 1071 01:04:16,187 --> 01:04:21,818 you have 1,600 of them in that building that we were at, 1072 01:04:21,901 --> 01:04:24,112 and they can only assign five people 1073 01:04:24,195 --> 01:04:26,698 15 minutes away down the street at the busiest factory in the world? 1074 01:04:26,781 --> 01:04:28,658 I mean, give me a break. 1075 01:04:28,742 --> 01:04:31,745 I just hope that they do what they say they're gonna do 1076 01:04:31,828 --> 01:04:34,331 and go back and do a deeper investigation and... 1077 01:04:34,414 --> 01:04:37,042 It's-it's gonna require someone to force them to do it, I-I worry. 1078 01:04:37,125 --> 01:04:39,127 ♪ ♪ 1079 01:04:48,261 --> 01:04:49,804 (horn honks) 1080 01:04:55,226 --> 01:04:56,561 (vehicle door opens) 1081 01:04:57,979 --> 01:04:59,439 (vehicle door closes) 1082 01:05:05,862 --> 01:05:07,280 GATES: Thanks for coming. 1083 01:05:07,364 --> 01:05:08,782 MAN (voice garbled): Yeah. 1084 01:05:10,867 --> 01:05:14,037 GATES: In terms of change at the FAA, 1085 01:05:14,120 --> 01:05:17,749 is there a culture shift as a result of what happened on the MAX? 1086 01:05:17,832 --> 01:05:19,668 Have people's attitudes changed? 1087 01:05:20,752 --> 01:05:23,630 One of our engineers turned in a safety report, 1088 01:05:23,713 --> 01:05:26,341 and the manager was upset. 1089 01:05:26,424 --> 01:05:28,510 Because now you've got a delay in the program, 1090 01:05:28,593 --> 01:05:31,596 and it's all going to impact the program's schedule, 1091 01:05:31,680 --> 01:05:33,348 and managers retaliate. 1092 01:05:33,431 --> 01:05:38,353 And so the people that I talk to said that they have not seen 1093 01:05:38,436 --> 01:05:40,271 any change. 1094 01:05:41,606 --> 01:05:45,360 There's some real problems with the organization. 1095 01:05:45,443 --> 01:05:48,279 In all fairness, we went through ten years 1096 01:05:48,363 --> 01:05:52,075 of just absolutely amazing safety level. 1097 01:05:52,158 --> 01:05:57,747 But then there was a lot of complacency, both in industry and at the agency. 1098 01:05:57,831 --> 01:06:01,960 And Boeing has huge influence politically. 1099 01:06:02,043 --> 01:06:05,964 A lot of money put into lobbying Congress. 1100 01:06:06,047 --> 01:06:09,843 And it just shows the acceptance of the Boeing... 1101 01:06:09,926 --> 01:06:12,137 the Boeing position on things, 1102 01:06:12,220 --> 01:06:15,390 because the agency and Congress, 1103 01:06:15,473 --> 01:06:18,143 they are focused on enabling industry, 1104 01:06:18,226 --> 01:06:22,522 and I think the belief system is that is safe enough. 1105 01:06:23,857 --> 01:06:26,693 ♪ ♪ 1106 01:06:29,154 --> 01:06:33,783 GREEN: The wall between the FAA and the industry is a very low wall. 1107 01:06:33,867 --> 01:06:36,745 There's-there's a lot of back-and-forth movement. 1108 01:06:36,828 --> 01:06:39,956 It really often is a revolving door. 1109 01:06:40,039 --> 01:06:42,542 People who work for Boeing, who then 1110 01:06:42,625 --> 01:06:44,544 go into the FAA. 1111 01:06:44,627 --> 01:06:48,923 You also see people at the FAA looking to go into Boeing. 1112 01:06:50,633 --> 01:06:52,177 And what ends up happening 1113 01:06:52,260 --> 01:06:56,347 is the FAA really becomes part of the Boeing team. 1114 01:07:00,852 --> 01:07:03,772 DeFAZIO: I was very frustrated by the FAA. 1115 01:07:03,855 --> 01:07:07,901 They were way less cooperative than Boeing. 1116 01:07:07,984 --> 01:07:09,068 They refer to 1117 01:07:09,152 --> 01:07:12,238 the regulated entities as their customers. 1118 01:07:12,322 --> 01:07:14,199 No, they're not your customers. 1119 01:07:14,282 --> 01:07:19,412 They are a private interest that sometimes will cut corners 1120 01:07:19,496 --> 01:07:21,998 to get a competitive edge. 1121 01:07:22,081 --> 01:07:25,043 And sometimes those corners they cut kill people. 1122 01:07:27,462 --> 01:07:29,047 During this investigation, 1123 01:07:29,130 --> 01:07:33,051 we found out something which I think changed everything. 1124 01:07:35,261 --> 01:07:37,722 After the first crash was a report 1125 01:07:37,806 --> 01:07:41,476 that the FAA had produced about the MCAS system. 1126 01:07:42,560 --> 01:07:46,231 That report said that, unless the MCAS was modified, 1127 01:07:46,314 --> 01:07:49,943 15 of these planes will crash during the life of the fleet. 1128 01:07:51,194 --> 01:07:54,906 We've never allowed anything like that into the air before in history. 1129 01:07:54,989 --> 01:07:56,115 You don't do that. 1130 01:07:58,034 --> 01:08:00,119 Who saw that report? How was it circulated? 1131 01:08:00,203 --> 01:08:03,790 Why didn't they then act to ground the planes, 1132 01:08:03,873 --> 01:08:08,002 as opposed to waiting until, uh, another plane full of people crash? 1133 01:08:23,351 --> 01:08:25,353 (quiet chatter) 1134 01:08:31,901 --> 01:08:33,903 KURIA: After the first crash, they estimated 1135 01:08:33,987 --> 01:08:37,073 15 crashes in the lifespan of the plane. 1136 01:08:38,366 --> 01:08:41,703 FAA leadership, Boeing leadership, 1137 01:08:41,786 --> 01:08:45,456 (voice breaking): they knew this before this plane was made, 1138 01:08:45,540 --> 01:08:48,084 before it was put together, 1139 01:08:48,167 --> 01:08:50,837 and they did nothing. 1140 01:08:53,923 --> 01:08:56,593 That's what makes it so heartbreaking. 1141 01:08:58,094 --> 01:09:01,222 When you realize, like, how preventable it was. 1142 01:09:05,518 --> 01:09:08,479 (man singing somber song in foreign language over speakers) 1143 01:09:08,563 --> 01:09:10,565 -(singing continues) -(quiet sobbing) 1144 01:09:15,028 --> 01:09:17,030 (woman singing somber song in foreign language) 1145 01:09:18,656 --> 01:09:20,658 (singing continues) 1146 01:09:24,329 --> 01:09:26,331 -(woman singing and sobbing) -(people sobbing) 1147 01:09:30,209 --> 01:09:33,087 (crowd singing) 1148 01:09:50,813 --> 01:09:53,733 (crowd continues singing and sobbing) 1149 01:10:03,076 --> 01:10:05,078 ♪ ♪ 1150 01:10:17,632 --> 01:10:20,635 PIERSON: This is gonna be a really interesting hearing. 1151 01:10:20,718 --> 01:10:22,428 And this got to go here. 1152 01:10:23,805 --> 01:10:26,099 ...of the crash of Ethiopian Airlines Flight 302. 1153 01:10:26,182 --> 01:10:27,600 There we go. 1154 01:10:27,684 --> 01:10:31,479 The aircraft involved in both accidents 1155 01:10:31,562 --> 01:10:33,648 was the Boeing 737 MAX. 1156 01:10:33,731 --> 01:10:36,025 It is hard not to conclude 1157 01:10:36,109 --> 01:10:41,072 your team at the FAA has attempted to keep us in the dark. 1158 01:10:41,155 --> 01:10:44,325 Administrator Dickson, I hold you responsible for this. 1159 01:10:44,409 --> 01:10:48,871 I expect to receive an explanation today at this hearing for the failure to comply 1160 01:10:48,955 --> 01:10:51,040 -with the committee's request. -Yeah, just make some excuses. 1161 01:10:51,124 --> 01:10:52,333 DICKSON: Thank you, Mr. Chairman. 1162 01:10:52,417 --> 01:10:55,086 And I-I always appreciate the opportunity for dialogue. 1163 01:10:55,169 --> 01:11:01,050 I will not sign off on this aircraft until all FAA technical reviews are complete. 1164 01:11:01,134 --> 01:11:04,512 I also intend to pilot the aircraft myself 1165 01:11:04,595 --> 01:11:07,390 before the FAA makes any ungrounding decision. 1166 01:11:07,473 --> 01:11:09,392 -There we go. -(laughs) 1167 01:11:09,475 --> 01:11:10,643 Just bravado. 1168 01:11:10,727 --> 01:11:11,853 You got pi-- you have test pilots. 1169 01:11:11,936 --> 01:11:14,147 You don't have to fly it yourself. 1170 01:11:14,230 --> 01:11:16,441 Talk about j-just tone-deaf. 1171 01:11:16,524 --> 01:11:17,734 ROGER WICKER: Senator Markey. 1172 01:11:17,817 --> 01:11:19,652 EDWARD MARKEY: Boeing is now arguing in court 1173 01:11:19,736 --> 01:11:24,782 that the FAA's certification of the 737 MAX should shield it from liability. 1174 01:11:24,866 --> 01:11:27,994 Do you support Boeing's position, 1175 01:11:28,077 --> 01:11:31,456 or should the victims' families be able to hold Boeing accountable? 1176 01:11:31,539 --> 01:11:34,917 Uh, Senator, I'm not in a position to comment on that. 1177 01:11:35,001 --> 01:11:37,962 Uh, but I would certainly be willing to-to follow up with you 1178 01:11:38,046 --> 01:11:40,048 -on-on that, uh, question. -WICKER: Senator Cruz. 1179 01:11:40,131 --> 01:11:41,674 TED CRUZ: Thank you, Mr. Chairman. 1180 01:11:42,675 --> 01:11:45,094 Did Boeing lie to the FAA? 1181 01:11:47,972 --> 01:11:49,640 DICKSON: I can't say. 1182 01:11:49,724 --> 01:11:50,767 I-I can't say. 1183 01:11:50,850 --> 01:11:54,604 I mean, I-- definitely there was incomplete, uh, information 1184 01:11:54,687 --> 01:11:56,647 and fragmented information that was provided. 1185 01:11:56,731 --> 01:11:58,816 -That's bullshit. -CRUZ: Did the FAA screw up 1186 01:11:58,900 --> 01:12:00,985 in certifying the 737 MAX? 1187 01:12:01,069 --> 01:12:04,489 I have concerns, I would say, that there were mistakes made, yes. 1188 01:12:04,572 --> 01:12:05,573 Come on, Senator. 1189 01:12:05,656 --> 01:12:07,533 In Washington, the passive voice 1190 01:12:07,617 --> 01:12:10,495 is a great way of avoiding responsibility. 1191 01:12:10,578 --> 01:12:14,207 Who made the mistakes and why? 1192 01:12:14,290 --> 01:12:17,085 The-the, uh, the manufacturer made mistakes, 1193 01:12:17,168 --> 01:12:20,755 and the FAA made mistakes in its, in its oversight of the manufacturer. 1194 01:12:20,838 --> 01:12:22,965 And what were the mistakes and why were they made? 1195 01:12:23,049 --> 01:12:24,634 DICKSON: The full implications 1196 01:12:24,717 --> 01:12:29,555 of the, uh, flight control system were not understood, uh, 1197 01:12:29,639 --> 01:12:31,599 -as design changes were made. -Come on. 1198 01:12:31,682 --> 01:12:33,851 CRUZ: Has anyone at FAA been fired? 1199 01:12:33,935 --> 01:12:36,896 Uh, no one has been fired over this particular matter, 1200 01:12:36,979 --> 01:12:38,397 um, up to this point, but... 1201 01:12:38,481 --> 01:12:41,067 CRUZ: Has anyone been disciplined over this matter? 1202 01:12:41,150 --> 01:12:42,902 No, not specifically. 1203 01:12:42,985 --> 01:12:47,365 So, unknown somebodies made unspecified mistakes 1204 01:12:47,448 --> 01:12:49,367 for which there have been no repercussions? 1205 01:12:49,450 --> 01:12:51,327 -Zero accountability. -You understand, sir, 1206 01:12:51,410 --> 01:12:54,247 you do not work for Boeing, you work for the American people. 1207 01:12:54,330 --> 01:12:56,124 WICKER: With that, 1208 01:12:56,207 --> 01:12:57,375 this hearing is now adjourned. 1209 01:12:57,458 --> 01:12:58,459 (gavel knocks) 1210 01:12:58,543 --> 01:13:00,545 Who got fired? 1211 01:13:00,628 --> 01:13:02,713 Nobody. Who got demoted? Nobody. 1212 01:13:02,797 --> 01:13:04,715 This is our government, our government. 1213 01:13:04,799 --> 01:13:06,259 This is our government in action. 1214 01:13:06,342 --> 01:13:08,469 Just ridiculous. 1215 01:13:08,553 --> 01:13:10,179 Come on, Jordan. Let's go for a walk. 1216 01:13:10,263 --> 01:13:13,015 Come on. At least you don't work for the government. 1217 01:13:13,099 --> 01:13:15,726 ♪ ♪ 1218 01:13:15,810 --> 01:13:17,228 It's bullshit. 1219 01:13:21,899 --> 01:13:22,942 (door opens) 1220 01:13:25,987 --> 01:13:31,117 MICHELLE: I think he sort of owns it and feels very, very guilty, 1221 01:13:31,200 --> 01:13:34,370 maybe responsible a little bit for the deaths of these people, 1222 01:13:34,453 --> 01:13:39,208 and it's very difficult to watch him, 'cause he's not. 1223 01:13:47,675 --> 01:13:49,177 I thought he was doing a time line 1224 01:13:49,260 --> 01:13:51,429 mostly of just the things that he had done. 1225 01:13:52,889 --> 01:13:54,974 But this is everything. 1226 01:14:01,981 --> 01:14:03,983 PIERSON: I am beyond pissed. 1227 01:14:05,234 --> 01:14:09,238 It should not be that hard to get the FAA to do their damn job. 1228 01:14:10,990 --> 01:14:13,951 But you still have the Department of Justice investigation going on, 1229 01:14:14,035 --> 01:14:16,495 so it's not over yet. 1230 01:14:18,456 --> 01:14:20,458 ♪ ♪ 1231 01:14:24,462 --> 01:14:27,590 GATES: As part of the Department of Justice investigation, 1232 01:14:27,673 --> 01:14:30,384 Boeing was forced to release some documents. 1233 01:14:32,386 --> 01:14:35,223 Instant messages and emails between a couple of pilots at Boeing 1234 01:14:35,306 --> 01:14:37,141 that's completely off script, 1235 01:14:37,225 --> 01:14:39,852 and they're saying things Boeing would never have wanted to see the light of day. 1236 01:14:39,936 --> 01:14:43,064 And we're reading them, and you're realizing as a journalist, 1237 01:14:43,147 --> 01:14:46,317 "Oh, my God, readers are gonna be outraged." 1238 01:14:48,361 --> 01:14:52,281 Boeing's chief technical pilot, Mark Forkner, 1239 01:14:52,365 --> 01:14:57,787 saw it as his job to dissuade airlines and regulators all over the world 1240 01:14:57,870 --> 01:15:00,957 from wanting extra training for the pilots. 1241 01:15:02,208 --> 01:15:06,629 GREEN: This guy Forkner, he is doing it because, higher up at the company, 1242 01:15:06,712 --> 01:15:09,465 they decided that a major program goal 1243 01:15:09,548 --> 01:15:11,884 was not to require pilot training. 1244 01:15:13,261 --> 01:15:18,849 This was a business competitive advantage and was very important to Boeing. 1245 01:15:18,933 --> 01:15:20,977 GATES: Boeing had promised 1246 01:15:21,060 --> 01:15:25,231 pilots who flew the old model 737 could transition to 1247 01:15:25,314 --> 01:15:27,108 this MAX model with minimal training-- 1248 01:15:27,191 --> 01:15:29,151 two hours on an iPad. 1249 01:15:29,235 --> 01:15:30,278 Seriously, an iPad. 1250 01:15:30,361 --> 01:15:33,489 Boeing had written into the contract with Southwest a guarantee: 1251 01:15:33,572 --> 01:15:35,950 "You will not have to train your pilots on the simulator, 1252 01:15:36,033 --> 01:15:39,203 "and if you do, we'll pay you a million dollars per airplane. 1253 01:15:39,287 --> 01:15:41,289 That's how seriously we're taking this." 1254 01:15:42,707 --> 01:15:45,876 And there was a-a chilling moment when I got in the middle of the document 1255 01:15:45,960 --> 01:15:49,922 and I saw this exchange and I realized 1256 01:15:50,006 --> 01:15:54,010 that Forkner was telling his deputy, Patrick Gustavsson, 1257 01:15:54,093 --> 01:15:58,889 that he had, that day, managed to dissuade Lion Air... 1258 01:16:01,559 --> 01:16:04,812 ...not to have simulator training for its pilots. 1259 01:16:04,895 --> 01:16:08,316 Lion Air did actually ask for more training, 1260 01:16:08,399 --> 01:16:13,321 and Boeing went out of its way to stop them from getting it. 1261 01:16:15,323 --> 01:16:18,159 Mark Forkner tells his deputy, 1262 01:16:18,242 --> 01:16:21,495 "I just Jedi mind tricked these fools." 1263 01:16:25,166 --> 01:16:28,336 What we also learned was that MCAS was changed 1264 01:16:28,419 --> 01:16:31,213 in a way that was gonna be a real problem, 1265 01:16:31,297 --> 01:16:36,010 and if the FAA knew about it, they were gonna change the training requirements. 1266 01:16:36,093 --> 01:16:40,222 So these two guys at that moment, under pressure from senior managers, 1267 01:16:40,306 --> 01:16:44,435 caved and-and decided not to tell the FAA. 1268 01:16:45,519 --> 01:16:47,521 "The airplane," meaning the MAX, 1269 01:16:47,605 --> 01:16:51,859 "The airplane is designed by clowns, who in turn are supervised by monkeys." 1270 01:16:54,445 --> 01:16:56,572 This is bad engineering. 1271 01:16:56,655 --> 01:16:58,240 It's bad safety. 1272 01:16:58,324 --> 01:17:01,243 It's devastating consequences. 1273 01:17:02,745 --> 01:17:04,914 And after the MAX wrapped, 1274 01:17:04,997 --> 01:17:08,876 these guys were given an award by Boeing 1275 01:17:08,959 --> 01:17:10,711 because they delivered exactly 1276 01:17:10,795 --> 01:17:13,589 what their bosses had wanted. 1277 01:17:21,847 --> 01:17:24,266 What's Boeing going to do to answer this mess? 1278 01:17:25,601 --> 01:17:29,855 We don't know, but I would expect criminal charges. 1279 01:17:41,909 --> 01:17:43,994 NEWSWOMAN: The U.S. now has its first confirmed case 1280 01:17:44,078 --> 01:17:45,704 of the deadly new coronavirus. 1281 01:17:45,788 --> 01:17:48,999 HOLT: The Dow dropping more than 2,300 points. 1282 01:17:49,083 --> 01:17:51,001 NEWSMAN: Airports and airlines devastated. 1283 01:17:51,085 --> 01:17:53,587 This airport is empty. The parking lot is empty. 1284 01:17:53,671 --> 01:17:56,006 WOMAN (over P.A.): ...at all times until they are checked. 1285 01:17:56,090 --> 01:17:58,801 (jackhammers rattling in distance) 1286 01:18:00,553 --> 01:18:03,139 GATES: Because of the COVID-19 crisis, 1287 01:18:03,222 --> 01:18:09,186 what we have is a company that's in terrible shape business-wise. 1288 01:18:09,270 --> 01:18:10,980 NEWSMAN 2: Boeing, the number one component 1289 01:18:11,063 --> 01:18:14,024 in the Dow Jones Industrial Average, in a freefall at this moment. 1290 01:18:15,568 --> 01:18:19,155 GATES: So they really depend on the 737 MAX getting back 1291 01:18:19,238 --> 01:18:22,074 to get cash flow coming again. 1292 01:18:22,158 --> 01:18:25,286 TRUMP: We have to help Boeing. We have to help the airline industry. 1293 01:18:25,369 --> 01:18:27,413 It wasn't their fault. This wasn't their fault. 1294 01:18:27,496 --> 01:18:30,416 GATES: It has to work 1295 01:18:30,499 --> 01:18:33,294 or Boeing can't keep going. 1296 01:18:34,753 --> 01:18:36,422 (typing) 1297 01:18:36,505 --> 01:18:38,507 ♪ ♪ 1298 01:18:53,481 --> 01:18:55,399 (ringtone plays) 1299 01:18:55,483 --> 01:18:56,859 Yeah. 1300 01:18:59,236 --> 01:19:01,363 -(stammers) Um, what about the... -(dog barks) 1301 01:19:03,240 --> 01:19:04,909 -Are you sure? -(dog barks) 1302 01:19:07,828 --> 01:19:09,830 (fire crackling) 1303 01:19:12,208 --> 01:19:13,334 (sighs softly) 1304 01:19:13,417 --> 01:19:15,419 ♪ ♪ 1305 01:19:22,927 --> 01:19:26,680 PIERSON: Today, we're gonna watch the FAA administrator fly the MAX 1306 01:19:26,764 --> 01:19:28,849 on a test flight. 1307 01:19:28,933 --> 01:19:33,229 This is one of the last steps apparently before the plane gets recertified. 1308 01:19:40,236 --> 01:19:42,029 Why is he touching 1309 01:19:42,112 --> 01:19:44,406 the plane like... 1310 01:19:44,490 --> 01:19:48,661 literally just a clown in a suit? 1311 01:19:52,498 --> 01:19:54,583 PIERSON: Well, he made a big deal, saying, you know, 1312 01:19:54,667 --> 01:19:58,462 "I'm not gonna approve this plane unless I-I fly it myself." 1313 01:19:58,546 --> 01:20:02,383 Sitting up there, you know, what is he really gonna test? Uh, come on. 1314 01:20:07,346 --> 01:20:09,807 GATES: So wh-where is the plane right now? 1315 01:20:09,890 --> 01:20:11,767 Is-is that it right there? 1316 01:20:12,935 --> 01:20:15,354 (jet engine whirring) 1317 01:20:15,437 --> 01:20:16,814 There she goes. 1318 01:20:16,897 --> 01:20:18,899 ♪ ♪ 1319 01:20:40,754 --> 01:20:42,756 (jet engine roaring) 1320 01:20:52,308 --> 01:20:54,310 ♪ ♪ 1321 01:21:03,902 --> 01:21:06,196 You seeing anything yet? 1322 01:21:06,280 --> 01:21:08,699 (cameras clicking) 1323 01:21:23,464 --> 01:21:25,716 (indistinct radio chatter) 1324 01:21:25,799 --> 01:21:28,636 -Well, that's him. -MAN: Yeah. -(camera clicking) 1325 01:21:31,597 --> 01:21:35,184 DICKSON: Good morning, and thank you for joining us today. 1326 01:21:35,267 --> 01:21:36,935 We're in the homestretch, 1327 01:21:37,019 --> 01:21:40,189 but that doesn't mean that we're gonna take shortcuts to get it done... 1328 01:21:40,272 --> 01:21:42,691 GREEN: Boeing stock's up three dollars right now. 1329 01:21:42,775 --> 01:21:47,196 MAN: Which is twice before the Dickson press conference started. 1330 01:21:47,279 --> 01:21:49,031 DICKSON: ...the plane for return to passenger service. 1331 01:21:49,114 --> 01:21:52,409 GATES: Steve, uh, I'd like to ask you a question that actually comes from 1332 01:21:52,493 --> 01:21:55,704 one of the families of the victims in an email this morning, 1333 01:21:55,788 --> 01:21:58,707 and it's something that the-the families have been repeating. 1334 01:21:58,791 --> 01:22:02,795 They say today's flight is a public relations stunt, a gift to Boeing. 1335 01:22:02,878 --> 01:22:05,172 DICKSON: This is not a publicity stunt. 1336 01:22:05,255 --> 01:22:10,552 This is simply, uh, the fulfillment of a commitment, a promise that I made, 1337 01:22:10,636 --> 01:22:13,013 uh, within my first few weeks at the FAA. 1338 01:22:13,097 --> 01:22:15,974 The 737 aircraft-- 1339 01:22:16,058 --> 01:22:18,602 and statistically it may be the safest airplane that's ever been built. 1340 01:22:18,686 --> 01:22:21,897 You know, as I've said many times, safety's a journey, 1341 01:22:21,980 --> 01:22:24,191 and it is something that we need to continue... 1342 01:22:24,274 --> 01:22:27,903 The FAA is supposed to be our watchdog, our guardian and our protector. 1343 01:22:27,986 --> 01:22:30,114 It doesn't make sense. It doesn't make sense. 1344 01:22:30,197 --> 01:22:31,990 Doesn't make sense to me. 1345 01:22:32,074 --> 01:22:33,492 At all. 1346 01:22:35,744 --> 01:22:37,788 (sighs heavily) 1347 01:22:37,871 --> 01:22:39,873 ♪ ♪ 1348 01:22:48,048 --> 01:22:50,634 (printer beeps, whirs) 1349 01:22:54,763 --> 01:23:00,227 GATES: This is a settlement as a result of the DOJ's grand jury investigation. 1350 01:23:02,271 --> 01:23:05,441 MONIQUE MING LAVEN: Boeing avoided criminal prosecution 1351 01:23:05,524 --> 01:23:07,776 for criminal misconduct today 1352 01:23:07,860 --> 01:23:11,321 for giving the FAA false information about the 737 MAX. 1353 01:23:11,405 --> 01:23:14,366 NEWSMAN: As part of this agreement, which is, by the way, 1354 01:23:14,450 --> 01:23:16,618 what many people on Wall Street expected, 1355 01:23:16,702 --> 01:23:21,206 Boeing has agreed to pay more than $2.5 billion. 1356 01:23:21,290 --> 01:23:23,292 NEWSMAN 2: That fine's only a slap on the wrist 1357 01:23:23,375 --> 01:23:26,670 when you consider the severity of the charges. 1358 01:23:28,672 --> 01:23:30,424 GREEN: Boeing had a problem. 1359 01:23:30,507 --> 01:23:34,178 They dealt with the problem working with the government. 1360 01:23:35,637 --> 01:23:38,223 They together crafted this announcement that basically said, 1361 01:23:38,307 --> 01:23:41,059 "Look, we're responsible... 1362 01:23:42,853 --> 01:23:46,231 "...but only because we had some bad apples, 1363 01:23:46,315 --> 01:23:48,609 "and the bad apples didn't have senior management. 1364 01:23:48,692 --> 01:23:49,985 It was these guys." 1365 01:23:50,068 --> 01:23:51,779 These two guys were guilty, 1366 01:23:51,862 --> 01:23:54,198 pilots from the internal Boeing emails, 1367 01:23:54,281 --> 01:23:57,868 Mark Forkner and his deputy Patrick Gustavsson. 1368 01:23:57,951 --> 01:24:01,205 They've been thrown to the wolves here. 1369 01:24:01,288 --> 01:24:04,041 Forkner does what he's told, 1370 01:24:04,124 --> 01:24:09,254 and now he's basically being left as a scapegoat for what Boeing did. 1371 01:24:09,338 --> 01:24:12,758 And the DOJ actually went out of their way-- 1372 01:24:12,841 --> 01:24:14,593 and this is not normal-- 1373 01:24:14,676 --> 01:24:18,055 they explicitly say 1374 01:24:18,138 --> 01:24:20,849 that senior management didn't do anything. 1375 01:24:23,101 --> 01:24:27,940 All of the senior management at Boeing are off scot-free, 1376 01:24:28,023 --> 01:24:30,317 and not only scot-free but, you know, 1377 01:24:30,400 --> 01:24:35,864 with their huge million-dollar salaries all intact and no threat to them at all. 1378 01:24:36,949 --> 01:24:38,659 (line rings) 1379 01:24:38,742 --> 01:24:41,036 ROSE (over speakerphone): Hey. I'm on a call. Can I call you back? 1380 01:24:41,119 --> 01:24:42,412 GREEN: Yeah. Just come by when you're done. 1381 01:24:42,496 --> 01:24:43,497 ROSE: All right. 1382 01:24:44,581 --> 01:24:47,584 GREEN: It's really annoying that Boeing is able to pay money 1383 01:24:47,668 --> 01:24:51,004 to avoid criminal responsibility, 1384 01:24:51,088 --> 01:24:55,342 but honestly it's great for the case 'cause we make the same allegations 1385 01:24:55,425 --> 01:24:58,303 that the government now has settled with Boeing, 1386 01:24:58,387 --> 01:25:02,975 and that is essentially Boeing defrauded the FAA. 1387 01:25:03,058 --> 01:25:07,479 These guys, um, Forkner and Gustavsson, are the two technical pilots. 1388 01:25:07,563 --> 01:25:11,400 They do what they're doing because they're under orders from above, 1389 01:25:11,483 --> 01:25:16,822 but the guys above, the executives who gave the order, they got away with it. 1390 01:25:16,905 --> 01:25:19,825 And that frankly goes back to this whistleblower 1391 01:25:19,908 --> 01:25:22,286 that we've been talking about, Ed Pierson. 1392 01:25:22,369 --> 01:25:24,246 (ship horn blowing in distance) 1393 01:25:26,206 --> 01:25:30,210 PIERSON: After the first crash, I wrote to the CEO. 1394 01:25:31,378 --> 01:25:35,090 "You need to know we got to stop and do the job properly." 1395 01:25:36,550 --> 01:25:39,303 Right after that, I wrote to the board of directors. 1396 01:25:39,386 --> 01:25:41,388 And it was a certified letter 1397 01:25:41,471 --> 01:25:43,640 'cause I wanted to make sure that it was documented. 1398 01:25:43,724 --> 01:25:46,101 I was pleading with them to act. 1399 01:25:46,184 --> 01:25:50,355 And then, a couple weeks later, the Ethiopian Airline crashes. 1400 01:25:51,648 --> 01:25:54,610 Pierson comes along and he says, "That's not just those two guys. 1401 01:25:55,694 --> 01:26:00,240 "I went to Muilenburg and said there are real problems on the assembly line, 1402 01:26:00,324 --> 01:26:02,367 manufacturing process." 1403 01:26:02,451 --> 01:26:07,998 So you begin to develop a larger picture of a corporate attitude 1404 01:26:08,081 --> 01:26:13,545 to put money and, uh, profit above safety. 1405 01:26:13,629 --> 01:26:15,589 Everybody in the Boeing organization says, 1406 01:26:15,672 --> 01:26:17,841 "Safety first, safety first, safety first." 1407 01:26:17,925 --> 01:26:19,092 Is that true? 1408 01:26:19,176 --> 01:26:22,471 Is that true or is that a canard? Is that baloney? 1409 01:26:22,554 --> 01:26:28,018 Right now, I like the idea of, uh, getting Pierson, uh, on paper. 1410 01:26:28,101 --> 01:26:30,103 GREEN: Yeah. Put it this way: 1411 01:26:30,187 --> 01:26:34,316 Boeing doesn't want him to testify, so we should... (laughs) 1412 01:26:34,399 --> 01:26:36,902 we should react to that by getting him to testify. 1413 01:26:36,985 --> 01:26:38,987 ♪ ♪ 1414 01:26:43,533 --> 01:26:45,535 (siren wailing in distance) 1415 01:26:47,412 --> 01:26:49,498 GATES: Oh, hold on. Boeing's calling me. 1416 01:26:52,376 --> 01:26:54,670 Hi-- Hi, Bernard. How are you doing? 1417 01:26:57,005 --> 01:26:58,090 No-- No problem. 1418 01:26:58,173 --> 01:27:00,592 So, what'd you-- what did you want to tell me? 1419 01:27:06,682 --> 01:27:09,101 No, but wh-wh... (groans) 1420 01:27:10,477 --> 01:27:11,520 (page turns) 1421 01:27:11,603 --> 01:27:13,146 I understand. 1422 01:27:13,230 --> 01:27:14,439 Mm-hmm. 1423 01:27:14,523 --> 01:27:17,234 ♪ ♪ 1424 01:27:20,904 --> 01:27:24,116 All right, Bernard, well, thanks for the call, and I'll talk to you later. 1425 01:27:25,867 --> 01:27:27,703 Bye. 1426 01:27:29,788 --> 01:27:31,790 (sighs) 1427 01:27:34,376 --> 01:27:37,713 Well, we-we have the heads-up basically. 1428 01:27:40,215 --> 01:27:45,262 The FAA's gonna clear the MAX to fly again on Wednesday. 1429 01:27:47,055 --> 01:27:50,100 It's good news for Boeing 1430 01:27:50,183 --> 01:27:52,728 at a very, very low moment. 1431 01:27:53,729 --> 01:27:56,565 (line ringing) 1432 01:28:00,360 --> 01:28:02,237 -PIERSON: Hello. -MICHELLE (over phone): Hey. 1433 01:28:02,320 --> 01:28:04,114 PIERSON: Uh, did you see the news? 1434 01:28:04,197 --> 01:28:06,992 MICHELLE: I-I was in Costco, honey. I haven't seen the news. 1435 01:28:07,075 --> 01:28:10,662 The FAA just cleared the Boeing MAX to fly. 1436 01:28:10,746 --> 01:28:11,997 (Michelle groans) 1437 01:28:12,080 --> 01:28:13,915 Well, you knew it was gonna happen. 1438 01:28:19,046 --> 01:28:21,465 GREEN: American has these airplanes, 1439 01:28:21,548 --> 01:28:24,843 so American as a company is gonna want to fly them. 1440 01:28:28,096 --> 01:28:30,599 Okay, that's an Airbus, 737. 1441 01:28:32,267 --> 01:28:33,977 Here you go. 1442 01:28:34,061 --> 01:28:36,229 MAX 8, 2:30 p.m. 1443 01:28:38,148 --> 01:28:40,192 Look at the cost. 1444 01:28:40,275 --> 01:28:45,238 You can go at 1:40 for five-fif-- 516 on an Embraer. 1445 01:28:45,322 --> 01:28:49,367 I can go at 2:30 for 181 on a MAX. 1446 01:28:52,079 --> 01:28:56,041 People looking for deals to go to Miami are gonna end up in a MAX 1447 01:28:56,124 --> 01:28:57,834 if they're not careful. 1448 01:28:57,918 --> 01:28:59,419 That's crazy. 1449 01:28:59,503 --> 01:29:03,256 I can... just tell our PR guy about this. 1450 01:29:09,513 --> 01:29:12,974 I don't know. It's-- I got to tell you, I think it's gonna be real when 1451 01:29:13,058 --> 01:29:17,270 people are at an airport lining up and being the first ones to-to get on a MAX. 1452 01:29:17,354 --> 01:29:19,731 WOMAN (over P.A.): Ladies and gentlemen, at this time... 1453 01:29:19,815 --> 01:29:22,234 (woman continues speaking indistinctly over P.A.) 1454 01:29:22,317 --> 01:29:24,528 ♪ ♪ 1455 01:29:28,115 --> 01:29:29,199 (electronic bells chime) 1456 01:29:29,282 --> 01:29:30,909 WOMAN 2 (over P.A.): Good morning, passengers. 1457 01:29:30,992 --> 01:29:33,120 This is the pre-boarding announcement 1458 01:29:33,203 --> 01:29:39,000 for American Airlines Flight 718 to Miami, leaving on time. 1459 01:29:39,084 --> 01:29:42,254 Boarding begins in 20 minutes. Thank you. 1460 01:29:50,053 --> 01:29:52,055 ♪ ♪ 1461 01:29:53,473 --> 01:29:56,643 KURIA: Birthdays and anniversaries tend to be really hard, 1462 01:29:56,726 --> 01:30:00,605 so just making sure that, instead of just being sad, 1463 01:30:00,689 --> 01:30:04,317 to celebrate Dad, celebrate his laugh, 1464 01:30:04,401 --> 01:30:06,528 celebrate his life. 1465 01:30:06,611 --> 01:30:07,779 And, um... 1466 01:30:07,863 --> 01:30:10,407 -Hey. -Yeah, and I think it's needed 1467 01:30:10,490 --> 01:30:13,535 because the 737 MAX is going back up in the air, 1468 01:30:13,618 --> 01:30:15,495 and that hurts a lot, 1469 01:30:15,579 --> 01:30:19,666 so to feel some form of, like, victory. 1470 01:30:19,749 --> 01:30:21,334 Thank you so much. 1471 01:30:21,418 --> 01:30:22,919 MAN: That's a beautiful cake. 1472 01:30:27,215 --> 01:30:28,967 (electronic bells chime) 1473 01:30:29,050 --> 01:30:31,803 WOMAN 2 (over P.A.): This is the final boarding call for passengers 1474 01:30:31,887 --> 01:30:35,891 on American Airlines Flight 718 to Miami. 1475 01:30:40,645 --> 01:30:43,899 GATES: I've talked to high-level people inside Boeing 1476 01:30:43,982 --> 01:30:46,693 who feel a sense of guilt 1477 01:30:46,776 --> 01:30:52,574 but they don't believe they did anything deliberately wrong. 1478 01:30:54,034 --> 01:30:57,329 The sin wasn't anything deliberate. 1479 01:30:57,412 --> 01:31:01,958 It was going along with the system that was there 1480 01:31:02,042 --> 01:31:04,419 and not questioning it enough. 1481 01:31:07,380 --> 01:31:12,802 This is a very American story because it's the American corporate culture 1482 01:31:12,886 --> 01:31:14,971 at the root of what's gone wrong. 1483 01:31:19,517 --> 01:31:21,311 What happened within the FAA 1484 01:31:21,394 --> 01:31:26,066 in withdrawing further and further from its direct oversight role, 1485 01:31:26,149 --> 01:31:28,068 that was just a political move. 1486 01:31:29,653 --> 01:31:33,657 Boeing lobbied and paid politicians 1487 01:31:33,740 --> 01:31:37,535 and convinced them that they needed to get out of the way of industry. 1488 01:31:39,287 --> 01:31:41,957 Boeing said, "We want regulation out of the way. 1489 01:31:42,040 --> 01:31:45,919 We'll control it 'cause we're efficient and we can do it ourselves." 1490 01:31:47,003 --> 01:31:49,589 PILOT (over P.A.): Flight attendants, prepare for takeoff. 1491 01:31:50,924 --> 01:31:53,843 DeFAZIO: Predatory capitalism will kill itself. 1492 01:31:53,927 --> 01:31:56,846 And it'll kill people. 1493 01:31:56,930 --> 01:31:58,807 This is a sickness that kills 1494 01:31:58,890 --> 01:32:00,892 many good American corporations. 1495 01:32:01,977 --> 01:32:07,232 The impact of Wall Street on the real economy of the United States of America. 1496 01:32:07,315 --> 01:32:10,360 40% of our economy is financed. 1497 01:32:10,443 --> 01:32:11,528 They used to be 20%. 1498 01:32:11,611 --> 01:32:15,073 They used to lend money to people to make things. 1499 01:32:15,156 --> 01:32:18,201 Now they are predating on successful companies 1500 01:32:18,285 --> 01:32:22,122 and turning them into a shell of their former selves. 1501 01:32:22,205 --> 01:32:26,084 I want to see Boeing go back to being what it was and they could be again: 1502 01:32:26,167 --> 01:32:29,629 the greatest engineering company in the world. 1503 01:32:34,801 --> 01:32:37,137 (jet engine roaring) 1504 01:32:37,220 --> 01:32:39,055 (Kuria singing) 1505 01:32:39,139 --> 01:32:42,475 ♪ But we're here today ♪ 1506 01:32:42,559 --> 01:32:43,643 (guitar playing softly) 1507 01:32:43,727 --> 01:32:49,441 ♪ Didn't see the end through all the pain ♪ 1508 01:32:49,524 --> 01:32:53,320 ♪ But we made it through the storm ♪ 1509 01:32:53,403 --> 01:32:56,239 ♪ Made it through the storm ♪ 1510 01:32:56,323 --> 01:32:58,283 ♪ Grateful for the battles that we won ♪ 1511 01:32:58,366 --> 01:32:59,576 -(chuckles) -(group humming) 1512 01:32:59,659 --> 01:33:01,578 ♪ And the ones that we lost, too ♪ 1513 01:33:01,661 --> 01:33:03,913 -(laughs) -(woman singing softly) 1514 01:33:03,997 --> 01:33:08,960 (group vocalizing) 1515 01:33:09,044 --> 01:33:12,630 ♪ Safe to shore. ♪ 1516 01:33:12,714 --> 01:33:14,716 ♪ ♪ 1517 01:33:19,804 --> 01:33:21,514 NEWSMAN: Ed Pierson told lawmakers 1518 01:33:21,598 --> 01:33:25,435 pressure to produce new planes as fast as possible was undermining safety. 1519 01:33:25,518 --> 01:33:27,896 PIERSON: Boeing wasn't listening or the FAA. 1520 01:33:27,979 --> 01:33:30,940 The only people that were doing any listening it seemed was Congress. 1521 01:33:50,794 --> 01:33:54,047 DANA CANEDY (over computer): The prize is awarded to Dominic Gates, 1522 01:33:54,130 --> 01:33:56,966 -(screams) -Steve Miletich, Mike Baker and Lewis Kamb 1523 01:33:57,050 --> 01:33:59,052 of The Seattle Times. 1524 01:34:07,185 --> 01:34:09,104 (woman speaking indistinctly over P.A.) 1525 01:34:09,187 --> 01:34:11,398 NEWSWOMAN: Boeing has finally accepted sole liability 1526 01:34:11,481 --> 01:34:12,774 for the fatal crash in Ethiopia. 1527 01:34:12,857 --> 01:34:15,735 NEWSWOMAN 2: ...an agreement that also paves way for compensation claims 1528 01:34:15,819 --> 01:34:20,073 to be made under U.S. law, which provides for higher levels of compensation. 1529 01:34:33,128 --> 01:34:35,130 ♪ ♪ 1530 01:35:02,991 --> 01:35:08,079 KURIA: My dad always used to say you have to live full and die empty. 1531 01:35:08,163 --> 01:35:09,247 I'm not there yet. 1532 01:35:09,330 --> 01:35:11,458 I'm just starting my journey, 1533 01:35:11,541 --> 01:35:13,626 but that's the direction that I'm heading. 1534 01:35:13,710 --> 01:35:15,712 ♪ ♪ 1535 01:35:41,613 --> 01:35:43,615 ♪ ♪ 1536 01:36:13,311 --> 01:36:15,313 ♪ ♪ 1537 01:36:45,343 --> 01:36:47,345 ♪ ♪ 1538 01:37:17,375 --> 01:37:19,377 ♪ ♪ 1539 01:37:49,407 --> 01:37:51,409 ♪ ♪ 1540 01:38:21,439 --> 01:38:23,441 ♪ ♪ 1541 01:38:29,447 --> 01:38:31,449 (music fades)