>> Ma'am, we can't go anywhere until you settle your bill here.
>> I'm not settling my bill here until midnight.
>> Okay.
You wanted to do this the hard way.
So we're going to do this the hard way.
That's the way it works here in America.
>> Customer complaints are at an all-time high...
>> You [bleep] sons of bitches.
>> ...putting workers on the defensive.
>> Oh!
>> And with labor shortages,
supply chain woes, and a 40% rise in violent retail crime,
it's an all-out battle at the checkout.
"The customer is always right"...
>> Call the cops.
>> ...is just plain wrong.
>> I am a customer! >> I'm a customer too, Becky.
>> Aaah!
>> When entering a private business,
customers are agreeing to adhere to a code of conduct
which could be as straightforward as,
"No shoes, no shirt, no service."
Or something a bit more serious, like not causing a disturbance.
>> Sir, what's the problem?
>> Ask her. Ask her.
>> I was literally not doing anything.
>> Bull [bleep]
>> Okay, sir... >> [bleep] liar.
>> In some situations,
the store may have to ask a customer
to leave the premises immediately.
>> Why did you suddenly get emotional
when we were talking civilly?
>> Ma'am, why do I have to --
I'm not trying to have a conversation with you anymore.
I'm asking you to leave.
>> And then all of a sudden, you got worked up.
>> Can you please leave?
Can you please leave? >> Can you give me your name?
>> And if that's the case, regardless of the reason,
simply walking away may end up being the best course
of action for everyone involved.
At a New York City coffee shop...
...a customer and an employee
are in a heated confrontation...
that explodes.
According to the filmer,
the man in the orange jacket had been asked by a staff member
to leave for allegedly attempting to solicit
inside the coffee shop.
And when he didn't...
...the staff member took matters into his own hands.
>> [bleep]
But just when it seems the customer is successfully removed
from the location,
a few minutes later he's back inside...
>> You ain't from here.
>> ...taunting the employees.
It's unknown if the customer returns the following day
or whether he or anyone faces any consequences.
But it's a good lesson for those asked
to leave a store's premises for any reason.
Simply complying...
>> [bleep]
>> ...will save you and everyone else...
...a whole lot of trouble.
According to one study,
97% of women and 68% of men report experiencing cravings
for specific foods.
But sometimes when customers try to satisfy those cravings,
they can end up sorely disappointed.
>> [ Laughing ] What the [bleep] is that?
>> Like this man
whose sausage sandwich seems to have an extra ingredient --
a napkin between the bread and sausage.
Or this woman who refuses to accept
that the milkshake machine at this restaurant is broken.
And when employees try to get her to leave,
she has another suggestion.
>> Despite employees threatening to call the police,
she does wait for nearly ten more minutes
before finally storming off.
>> But while this situation ended relatively peacefully...
>> [ Laughs ]
>> ...some unsatisfied cravings...
>> Waiting for the cops.
>> ...get way out of hand.
At a 24-hour restaurant in Georgia...
...a late-night order for fast food has led to a massive fight.
According to the person filming,
this customer had an issue with his order.
But after the staff believed he and his friends were being rude,
they were asked to leave, which is when things became heated.
A bystander who appears to try to hold the customer back,
gets caught in the man's path as he rushes towards the employees.
And when other customers band together to try
to get the man out the door,
things get even more out of control.
>> Oh! [bleep]
[ People shouting indistinctly, glass breaking ]
>> It's late at night at a Georgia restaurant.
And an angry back-and-forth
between a customer and employees
is threatening to spin out of control.
And when a large group of customers appear to try
to remove the irate patron from the premises, it does.
>> Oh!
>> A bystander is forcibly pushed...
...leading to an apparent fight amongst the customers.
Finally, employees manage to get the man and his companions
out of the restaurant.
>> Eventually, witnesses and restaurant employees
call the police.
It's unclear if the customer is found
or if anyone faces any charges.
The woman who was pushed into the jukebox is up and walking,
but it's unknown if she has any injuries.
Here's hoping the next time
a customer's craving is less than satisfied...
...everyone can attempt to resolve the matter
with much, much cooler heads.
To help maximize convenience for their guests,
many hotels make it easy for them to charge things
to their room,
like meals, beverages or items from a gift shop,
which will then be deducted from their credit card
when they check out.
But in order for a customer to take advantage of this amenity,
it helps to have a room first.
>> How are you doing this evening?
>> Oh, it's all right.
>> In Texas,
a police officer is responding to a call
from a hotel restaurant at 11:04 p.m.
>> So you got somebody that doesn't want to pay their bill, huh?
>> No. She claims she has a room, but she doesn't.
>> A woman is trying to charge a $178
restaurant bill to her room.
However, according to the police report,
the restaurant closed an hour earlier,
and she has no room to charge it to.
>> Hey, what's going on?
>> I am -- I am here as a customer.
>> Okay.
>> And I'm checking in at midnight.
>> Are you settling your bill with these lovely folks?
>> And her credit card has been declined.
>> Jeffrey has held my --
>> I don't know who Jeffrey is.
>> The woman claims that the hotel's manager, Jeffrey,
has agreed to hold a room for her until midnight,
which is when she says her credit card will be activated.
At that point,
the restaurant can charge her room for the bill.
>> May I have your driver's license?
>> Well, not yet, because I'm -- I'm here, so...
>> Okay. It's not a request at this time.
Like, it's now -- now it's going to be
you can settle up with them.
If you don't, then it can be a theft of service.
>> So this restaurant is open, and it's open...
>> What time does the restaurant close?
Now? Okay, it's closed now.
>> Complicating matters for the woman
is that it appears the hotel manager is unaware
of any room reserved for her.
>> No, the guest -- no...
I have a room reserved,
and will wait until -- until midnight
when my card is accessible tonight.
>> Why is that? Why? Is it a Cinderella card?
It only works after midnight?
>> [ Chuckles ]
>> After giving her several opportunities
to settle her bill...
>> We're gonna go and check into my room.
Come on. Detective.
>> Ma'am, we can't go anywhere until you settle your bill here.
>> So I'm not settling my bill here until midnight.
>> Okay.
>> And with now about half an hour to go to midnight,
the officer decides the time for talking has passed.
>> Ma'am, at this time I'm going to detain you, okay?
>> Okay --
>> Do you know what that means?
By detaining you, I'm going to put you in handcuffs.
Okay? All right. Go ahead and face away from me.
Put your hands behind your back.
You wanted to do this the hard way.
So we're going to do this the hard way.
>> After 11:00 p.m. at a hotel in Texas...
>> Ma'am, we can't go anywhere until you settle your bill here.
>> So I'm not settling my bill here until midnight.
>> ...an officer confronts a woman
who is declining to pay a $178 bill
she racked up at the restaurant,
where she has been sitting
since it closed over an hour earlier...
>> Ma'am, at this time, I'm going to detain you, okay?
>> Okay.
>> You know what that means?
By detaining you, I'm going to put you in handcuffs, okay?
All right. Go ahead and face away from me.
Put your hands behind your back.
>> ...because she claims her credit card
doesn't become active until midnight.
>> You wanted to do this the hard way
so we're going to do this the hard way.
>> And with no room or reservation at the hotel,
she appears to be out of options.
>> And I think you've had too much to drink as well.
Okay?
You know how this is going to work, right?
So if you can't settle your bill,
they're going to consider that as a theft of service.
So that is a crime.
>> Eventually, two more officers arrive on the scene.
>> So I take it y'all don't want to wait till midnight.
>> I mean, if you want to wait another 24 minutes,
but I don't see why that's necessary.
>> Yeah, it's not necessary.
>> With the decision made, the officers take the next step.
>> How am I under arrest? So...
>> For theft of service.
>> I'm not under arrest of theft of service.
>> Yes, you are.
I'm a police officer, and I'm telling you right now,
yes, you are under arrest.
>> And with that, the woman is escorted to jail.
According to the police report,
the woman is arrested for theft of service,
public intoxication, and failure to identify.
The outcome of her case is pending.
So, remember, before charging any expenses at any hotel...
>> Hey, what's going on? >> I am here as a customer.
>> Okay.
>> ...make sure you have your room all squared away...
...or at the very least, a credit card...
>> Ma'am, we can't go anywhere until you settle your bill here.
>> So I'm not settling my bill here until midnight.
>> ...without a time limit.
>> You wanted to do this the hard way
so we're going to do this the hard way.
>> Like it or not,
almost everyone in the world
who drives a car ends up being a customer at a gas station.
And while most of these transactions
go off without a hitch, there are occasional hiccups.
>> No! Yes! No!
>> Get in the back of the line.
>> Whether it's fighting over who gets to fill up first,
as these two women in Tennessee are doing...
>> That's the way it works here in America!
>> Or something a bit more disturbing,
like this situation in Thailand
where an attendant is filling up a sedan
when two motorcyclists pull up.
One in front of the car and the other behind it.
As the riders then seemingly attempt to open the car doors...
...the driver of the car speeds off,
dragging both the motorcycle and the gas nozzle with him.
The outcome is unknown,
but a gas station employee tells local reporters
the pump safety system immediately shut off the fuel...
...which is good news,
because the volatility of what's in the pumps
is perhaps the biggest risk of all
when patronizing a gas station.
During a pit stop in Turkey,
this man has just finished filling up his tank.
But just moments after starting his car back up,
something goes horribly wrong.
>> At a gas station in Turkey
a customer gets back into his car
after topping off his fuel tank.
But moments after starting the ignition...
Incredibly, the driver is able to immediately free himself
from the inferno,
and seconds later, a couple of employees spring into action
and douse the flames.
According to local news reports,
the driver is taken to a hospital
where he is treated for minor burns.
Proof positive that one can never be too careful...
...when filling up with fuel.
These days, it seems a new high-tech gizmo designed
to make our lives easier than ever arrives nearly every day.
And while that's theoretically good news for customers
on the go,
even the most convenient advancements
can sometimes require...
>> What can I get for you?
>> ...a bit of patience.
>> Can I get, um... Can I get two number thirteens?
>> What can I get for you?
>> Can I get two number thirteens?
>> Especially when it's three in the morning
and you're just trying to get some tacos
from an AI-operated drive-through.
>> Got it.
>> Okay. That's all.
>> And while it's natural to be a little weirded out...
>> Can I tempt you with some nacho fries for just 2.49?
>> No. I'm good. Thank you.
>> ...sometimes the efficiency is undeniable...
...as this man visiting China demonstrates
when he pays for a bag of chips
and a drink using the palm of his hand,
a biometric form of ID,
where the machine scans vein patterns in the hand
and connects to one's payment account.
So whether you're skeptical or enthusiastic,
like it or not, the future is here now.
And for customers, perhaps the best thing to do...
>> Okay. Why is this happening to me on a Monday?
>> ...is to simply bear with it
while technicians work out the kinks.
>> This car is just going in circles.
>> In Arizona,
a customer films as his self-driving taxi
seems to experience some technical difficulties.
>> Please bear with me while I...
>> Yeah, I got a flight to catch.
Why is this thing going in a circle?
I'm getting dizzy. Look at what it's doing.
>> I understand, I'm really, really sorry, Mike.
We're currently working with the situation on the vehicle.
Is it circling around a parking lot?
>> It's circling around a parking lot.
>> And now, despite having called
the rideshare company for assistance...
>> I got my seatbelt on. I can't get out the car.
Has this been hacked? What's going on?
I feel like I'm in the movies.
>> The customer is completely at the whim of the technology,
as a human employee works remotely
to help solve the situation.
>> I'm going to be pulling the car over
while we are trying to assist the car.
Oh, hold on. Just a second.
>> Oh, my goodness.
>> After a few anxious moments...
>> I'm really so sorry.
>> Yeah, because this is crazy. This is crazier.
>> ...the apparently out-of-control vehicle finally...
>> I'm so sorry about this.
>> Well, can you stop this car?
>> ...comes to a merciful stop.
>> Trying to pull over right now.
Apologies.
>> According to news reports,
the car does eventually make it out of the parking lot,
and the customer receives a full refund
and still makes his flight,
hopefully for him...
>> Okay. Why is this happening to me on a Monday?
>> ...on a plane with two qualified human pilots.
>> I'm going to be pulling the car over
while we are trying to assist the car.
Oh, hold on. Just a second.
>> Oh, my goodness.