>> Are you a police officer or are you not a police officer?
You're not a police officer?
So why would you go into [bleep]
and get free food with your badge and gun?
[ Indistinct shouting ]
[ Knocking on door ]
>> Oh!
He just took your package.
>> Customer complaints are at an all-time high...
>> You [bleep] sons of bitches!
>> ...putting workers on the defensive.
[ Glass shatters ] >> Oh!
>> And with labor shortages, supply chain woes,
and a 40% rise in violent retail crime,
it's an all-out battle at the checkout.
[ Indistinct shouting ]
"The customer is always right"...
>> Call the cops!
>> ...is just plain wrong.
>> I am a customer! >> I'm a customer, too, Becky.
[ Woman screaming ]
>> While it may not be a hard-and-fast rule,
some businesses do offer discounts to law enforcement
and first responders, mostly as a way
to say thank you for providing valuable service
to the community.
And while there's nothing necessarily illegal
or unethical about this practice,
there can be an issue...
...if someone is perceived to be taking advantage of it.
In Georgia...
>> The reason I stopped you is your right brake light is out.
>> A police officer stops a pair of women in a car,
and during the stop, inquires about a badge
the driver is wearing around her neck.
>> Who do you work for?
Yeah.
Well, I'm asking you both.
What?
DCS.
>> According to news reports,
the officer claims to have seen the woman earlier
inside a convenience store
with a badge from the Department of Correctional Services
and a gun as she was requesting free snacks.
>> Long story short, I just want to know who you work for.
Because I've never seen you around here before.
You're not a police officer that works here.
That's right.
Correct. So, are you a police officer
or are you not a police officer?
I don't recognize you.
Are you a police officer or are you not a police officer?
You're not a police officer?
So why would you go into [bleep]
and get free food with your badge and gun?
>> The driver's story doesn't appear to satisfy the officer.
>> Yeah, if you're not a police officer.
So, you're presenting yourself as a police officer
with your badge and your gun on the side.
Do you understand that?
Who's your supervisor?
>> And it turns out there might be an even bigger issue at play.
>> You told me you're a police officer
or you're an officer for DCS.
I've got DCS on the phone. They say you don't work there.
>> According to the officer, the badge and gun
belong to the driver's passenger, not the driver.
>> I have one of your employees here.
She was with her friend.
She had the badge on and the gun on when I pulled them over.
She identified herself as a DCS officer
and then later admitted to not being a DCS officer.
And your employee admitted to giving her the gun
and the badge to go in [bleep] to get the free food.
>> According to news reports,
the passenger does work for DCS
and had loaned her friend the badge and gun
to go to the store.
The DCS employee reportedly resigns.
>> I've got DCS on the phone. They say you don't work there.
>> The outcome of the case is unknown,
but regardless,
hardly worth the trouble
it seems to have caused everyone involved...
all allegedly for just a few free snacks.
>> Yeah, if you're not a police officer.
>> Working as a tow truck driver is no easy task,
with long hours, late nights, and risky situations
in high-speed areas contributing to,
according to AAA, approximately one tow truck driver
dying on the road every six days.
And while the job does have its occasional rewards,
like grateful customers just happy to get their vehicle
to a safe spot for repair,
it's probably safe to say
that most people don't react well
to the sight of their car being towed.
>> Oh, [bleep]!
Yo, he's getting busy on that. >> [ Laughs ]
>> Oh, [bleep]!
>> In Pennsylvania...
>> Whose car is that, man? Yo, put that [bleep]down.
>> Bystanders record as a tow truck driver
prepares to tow this vehicle.
But before he's able to pull the truck away...
>> Go, go, go, go, go, go, go, go, go, go!
>> ...the car's alleged owner rushes to the scene.
>> Go get it! Go get it, mami! Go get it!
Get in that joint! Get in that joint!
Get in there! Get in there! Oh, [bleep]!
>> As the woman jumps in the car,
the driver lifts it higher,
causing the front to come into contact with the road.
>> Get in there, mami! Get in there! Oh, [bleep]!
Oh, [bleep]! Yo!
Yo, what you doing, papi?
Yo, papi, you gotta let her down.
>> As the woman appears to try to drive the car
off the truck's lift... [ Tires squealing ]
...the tow truck driver calls the police.
>> You gotta let her down, bro!
>> What do you mean, mind my business?
>> Eventually, the car owner climbs out of the vehicle...
>> Yo, she called the cops, bro. He called the cops.
>> ...and appears to inspect the damages.
>> Damn, this [bleep] got crazy!
>> A few minutes later, police arrive.
>> And as the tow truck driver is explaining what happened...
>> ...an apparent acquaintance of the car owner
inserts herself into the scene.
>> Hey! Knock it off!
>> But her involvement... >> Get on the sidewalk.
Nope. Get on the sidewalk now.
>> ...only serves to escalate the matter.
>> Hey, hey, hey, hey! Don't touch her like that.
Hey, hey, hey, hey! Hey!
>>In Pennsylvania,
police have just arrived on the scene...
...after the alleged owner of this vehicle
tried to drive it off a tow truck.
>> Hey! Knock it off!
>> And when an apparent companion chimes in to explain
how the tow truck driver damaged the car...
...things escalate quickly.
>> Hey, hey, hey, hey! Don't touch her like that.
Hey, hey, hey, hey! Hey!
Hey! Get off of her, brother!
Aw, man. It's getting nasty out here.
It's getting nasty. Hey, hey! It's getting nasty.
>> What are you doing?!
>> The sudden confrontation ends
with the woman being placed in handcuffs.
>> Get the [bleep] off of me!
>> Nope. You're going to jail.
>> I don't give a [bleep]
>> It's unknown if she faces any charges,
or if the car owner is able to eventually get her car
down from the tow truck.
But it serves as a good reminder
that interfering with anyone who has a job to do...
>> Get in there! Oh, [bleep]!
>> ...even if you don't like it...
...has the potential to make things worse
for everyone involved.
>> Hey, hey, hey, hey! Don't touch her like that.
Hey, hey, hey, hey! Hey!
Hey! Get off of her, brother.
♪
>> In New York...
While it may be a snow day for most...
...this postal worker shows that no storm...
...is going to slow them down.
♪
When considering different forms of public transportation,
many riders tend to shy away from city buses
for a number of reasons, like confusing bus routes,
slow and unreliable schedules, and crime,
which included 1,641 violent incidents
and 23 deaths on New York transit alone
between 2021 and 2023, according to one report.
And while some transportation authorities have invested
in new technologies to help win back customers,
including mobile fare payment, real-time maps and arrival data,
and new safety communications systems that allow drivers
to alert authorities in case of an emergency,
no system is perfect.
In Colombia...
Several passengers are riding a city bus
when this man in red
pulls out what appears to be a gun
and approaches the driver.
Apparently in response to the man's demands,
the bus driver hands over the money from the fare box.
The man then heads to the back,
where the three other passengers seem to surrender
their belongings.
The man in red then attempts to leave...
but it appears the back door is locked.
And as he makes his way to the front of the bus,
the tables suddenly turn.
>> In Colombia, a man on a city bus
is apparently holding up a bus driver...
...as well as the three other passengers on board.
But when the man isn't able to make a quick getaway,
the other riders go after him.
♪
Having apparently secured his weapon,
the three restrain the man until law enforcement officers,
who were summoned earlier, arrive.
According to a media report, the bus driver,
after handing over the money from the fare jar,
activated a panic button to alert police
and then left the vehicle to block the doors.
The officers remove the man in red from the bus
and take him to the Immediate Reaction Unit,
where charges are filed.
Those charges, and the outcome, are unknown.
According to a media report,
the passenger in the striped shirt
suffers minor injuries,
though it's unclear how he got them in the scuffle.
A good reminder that though nothing can prevent someone
from attempting to commit a crime,
there are tools that make getting away with it...
...much more difficult.
♪
In 2024,
Americans lost 58 million packages to theft,
valued at more than $12 billion.
And though few are as brazen as this...
>> Oh!
He just took your package.
>> ...with a rash of packages missing,
customers have come up with some unique ways
to make taking these packages much less appealing.
In Missouri...
>> After having a package stolen off my porch,
I decided to start making these "instant karma" boxes
and setting out for porch pirates.
>> A woman guides her followers through the creation
of a decoy package with some very special contents.
>> This week is a box of beans.
I had pressure canned up some beans.
There were a few jars that did not seal,
um, out of like 40, 50 jars.
So those have been sitting unsealed on the counter
for about a week,
and I have made a plastic liner for this box.
I glued that down so that we don't get any leaks
until it's ready to leak on them in their lap, I hope.
>> And this isn't her first time creating an unpleasant surprise
for anyone who takes a package from her front porch.
>> My last "instant karma" boxes were a dead mouse
and a box of trash.
I hope the person who receives these beans
really enjoys them
and has the day they deserve.
>> The box now filled with beans,
the woman sets it down outside.
And sure enough...
While it's unknown if the man ever actually opens the box,
the message is crystal clear.
>> This week is a box of beans.
>> If big, smelly messes aren't your thing...
>> I glued that down so that we don't get any leaks
until it's ready to leak on them in their lap, I hope.
>> ...probably best to not take any packages
not addressed to you.
♪
Whether it's because incidents are on the rise...
[ Whirring, clattering ]
...or just the presence of more cameras in public spaces...
[ Clattering ]
...it seems that customers wreaking havoc inside a store
is an all-too-familiar sight.
>> Hey, hey, hey, hey, hey, hey, hey, hey, hey!
>> And though the reasons may vary,
one thing remains constant.
The employees who are left to clean up the mess
usually get the worst of it.
At a drugstore in Nashville...
Though it's unclear why,
something has set off this customer,
and he's taking his frustration out on the items in the store.
And while another shopper appears to try
to offer the man a sympathetic ear...
>> ...he doesn't seem interested in having a conversation.
>> In Nashville...
Though it's unclear why,
a customer is clearing the shelves in a drugstore.
And despite another customer's attempt at reason...
...and a store employee trying a more direct approach...
>> ...the man's destructive path continues...
...until police arrive shortly after
and escort him out of the store in handcuffs.
It's unknown if the man faces any charges...
...or whether it is only the employees
who suffer the repercussions of this trip to the pharmacy.
[ Clattering ]
♪
According to one survey,
3 in 4 Americans eat fast food at least once a week.
But with 78% of consumers now viewing fast food
as a luxury thanks to rising costs,
most people want their meal to be a pleasant experience
in addition to delicious.
Unfortunately...
[ Indistinct shouting ]
...sometimes the actions of other patrons can infringe
upon that enjoyment.
Whether due to some kind of dissatisfaction
with the product or service...
[ Indistinct shouting ]
>> ...or something a bit more personal.
In California...
>> You're supposed to say that's really good.
>> Oh, that's really good. That's really good.
>> ...two friends are filming themselves eat
at a fast food restaurant for a social media post
when they are approached by another customer.
>> Have you had a light well fry before?
>> What is a light well fry? >> Okay...
>> Yeah.
[ Laughing ]
>> After making what appeared to be a homophobic comment,
the customer walks away.
But he doesn't stay away for long.
>> I'm Korean.
You know, we have been acquainted.
Ooh. Would not go that far. We're only on second base.
He hasn't taken me out to dinner yet.
>> And while the two friends don't allow the man
to get under their skin,
an apparent attempt to lighten the mood...
>> Can I take you out to dinner?
>> Stop, stop, stop, stop. >> Nothing. Nothing.
I'm sorry. I'm sorry about that. >> Stop.
>> ...appears to rile up the other customer.
>> I didn't say anything.
No, sir.
>> Just don't react.
>> The duo tries to continue with their recording,
but the man appears intent on escalating things.
>> Anyways, um, you can try the...
Anyway, you can try the fries...
♪
Hm. >> Love that.
>> He is, like, staring so intently at us right now.
>> The woman filming claims the man continues to glare at them
through the restaurant window.
>> News reports state that once the video goes viral,
police start an investigation.
The offending patron is quickly found, arrested,
and according to a press release from the DA,
charged with a hate crime for making racial
and homophobic remarks while threatening an individual.
The outcome of the case is unknown.
>> You're supposed to say that's really good.
>> Oh, that's really good. That's really good.
>> Here's hoping the next time these two go out to eat...
>> Wait, have you had a light well fry before?
>> What is a light well fry?
>> ...the only interruption they get...
>> Honestly, that guy...
I kinda lost my appetite.
>> ...is from someone telling them
how much they love their videos.
>> Oh my God, I can't even do this.
I'm done, I'm done, I'm done.