♪
>> We're heading downtown. We're going to Southside.
What the [bleep], man?
>> Customer complaints are at an all time high...
>> You [bleep] sons of bitches.
>> ...putting workers on the defensive.
And with labor shortages, supply chain woes,
and a 40% rise in violent retail crime,
it's an all-out battle at the checkout.
"The customer is always right" is just plain wrong.
>> I am a customer! >> I'm a customer, too, Becky.
>> [ Screams ]
>> In some states, there's a common law doctrine
sometimes referred to as shopkeeper's privilege
that allows employees to detain customers
if they are suspected of shoplifting.
Like in this situation...
...when employees appear to attempt
to keep this customer in the store...
...believing she was trying to leave with unpaid for goods
that she claims she paid for.
Though it quickly devolves into a screaming match...
[ Employee cries mockingly ]
>> ...and the customer eventually
appears to leave on her own.
>> [ Indistinct shouting ] >> Okay. Okay. Fine.
>> But regardless of who's right or wrong,
there is never an excuse on either side for violence.
In Florida,
a police officer responds to a call from a convenience store,
only to find the doors locked
with cleaning tools placed through the handles.
Apparently, this employee called the police
to report a disturbance...
>> What is going on, man?
>> ...that is still underway.
>> Get off her, bro. Get off of her. What are you doing?
What are you doing?
>> The distraught young woman is a meal delivery driver,
and the man who just got off her is an employee at the store.
>> Are you okay?
All right, let me figure out what's going on okay?
Give me a second.
So, what is happening?
Why did you feel the need to do this?
I don't care if you work here.
So, explain to me, why did you feel the need?
>> According to this employee, the store was being restocked,
during which time no customers are allowed in.
But according to the police report,
this woman was unaware
and entered through the unlocked doors
to fulfill her meal delivery order with the other employee.
>> Are you okay?
>> At which time, this employee locked the doors
and then chased her with a price scanner
before knocking her to the ground.
>> So, the store is closed, no one's allowed in,
so you kept her in the store?
You were on top of her.
>> The conversation doesn't seem to be making any progress.
>> Okay, so answer my questions, then.
I'm trying to do my job.
Why did you feel the need to be on top of this woman?
Hey, don't walk away from me. I'm trying to talk to you.
>> And before the officer is able to get any clarification,
the man locks himself in the store office
with the other employee inside.
Another officer arrives on the scene.
>> Hey, man, open up the door. I gotta talk to you, man.
>> But their attempts to draw the employee
out of the office fail...
>> Hey, man, open the door. I gotta talk to you, man.
>> Orlando Police. Come to the door.
>> ...repeatedly.
>> Your coworker opened the door for me.
>> You're making this way more complicated than it has to be.
>> Eventually, a higher ranking officer arrives on the scene...
[ Alarm blaring ]
...just as the store's alarm is accidentally set off.
He is able to persuade the man to crack open the door...
>> What is that?
Okay.
>> ...allowing the officers to seize the opportunity.
>> Get on the ground! Orlando Police!
Get on the ground!
>> Put your hands behind your back.
>> Put your hands behind your back!
Stop resisting! Stop resisting! Stop resisting!
Get your hands behind your back!
>> The other employee appears to be unharmed
and claims he did not witness the entire altercation.
According to the police report,
the young woman is not seriously injured
and does not wish to be taken to the hospital.
The employee who sat on the woman is escorted to jail.
He is charged with false imprisonment, criminal mischief,
resisting an officer without violence,
obstruction of justice, and battery.
>> Do you know how to walk? >> Yes, sir.
>> Okay, walk. >> Heard. Yes, sir.
>> He ultimately pleads guilty to all charges
and is sentenced to nine months in county jail.
A lesson to all employees...
>> Get off of her, bro. Get off of her. What are you doing?
>> ...that while keeping an eye on the store
is certainly a good thing...
>> Explain to me, why did you feel the need?
>> ...overstepping one's authority while doing so
will likely bring one shift to an unceremonious end.
>> Stop resisting! Stop resisting!
Get your hand behind your back.
>> In many countries,
it's considered both commonplace and polite
for passengers to sit in the front seat
of a taxi or rideshare,
while in others, it's not only seen as rude,
but in rare instances, against the rules.
In the United States, it's a matter of personal preference,
though any driver accepting passengers up front
should be on high alert just in case.
>> They have monster trucks going on downtown.
>> Yeah.
>> In California,
driver Dax Castro has picked up a passenger from a bar.
The rider has chosen the front seat.
>> We're all good, man. It's all good.
>> ...and is apparently very intoxicated,
which, according to Dax, is not uncommon.
>> I'm used to people who've had a bit to drink.
I mean, that's half the reason they call a rideshare.
And so, when he got in the car,
I really didn't think anything of it.
>> Then, as the car approaches a busy intersection
on a six-lane freeway...
>> Traffic's coming in from the left and the right.
No, no, no, no! Dude!
You don't [bleep] touch my car like that!
If there had been anybody to my right merging on,
we would have definitely sideswiped 'em.
>> [ Laughs ]
>> I got a wife and kids at home, man,
I don't need to [bleep] die.
>> Despite the man's sudden grab for the wheel,
Dax tries to complete the ride.
>> Where we at? Where we at?
>> But the passenger's erratic behavior...
>> Where we at?
>> You gotta let go of my hand, bro.
>> ...continues.
>> We're heading downtown. We're going to Southside.
What the [bleep], man?
We're swerving across lanes,
and I'm freaking out, trying to figure out what to do.
All I could think was, "Don't hit somebody else."
What the [bleep], man?
♪
You gotta let go, man.
♪
I couldn't believe what was happening.
All I could think to do was just slowly press the brake.
I turned my emergencies on.
I was able to hit my flashers and turn them on.
>> Dax presses an emergency button,
which puts him in contact with the police.
>> I'm stuck in the middle of the freeway.
I have a crazy drunk [bleep] passenger
who's grabbed my steering wheel,
and if I drive the car, he's trying to wreck us.
So, I'm stopped with my emergency lights,
my emergency hazards on in the middle of the freeway.
You gotta let go, dude! Let go of my steering wheel!
>> With the authorities hopefully on their way,
Dax remains caught in a terrifying trap.
>> Dude, [bleep] let go of my steering wheel.
I'm looking at the cars on my side, expecting at any moment,
someone's just going to come barreling into us
at 60 miles an hour,
you know, not paying attention.
Get the [bleep] off of me!
Get off of me!
[ Car horn blares ]
[ Car horn continues blaring ]
We're on the freeway, dude! If we get hit, we're dead!
>> Less than a minute later,
a truck pulls up alongside Dax's vehicle.
>> As soon as I try to move,
he's got my [bleep] steering wheel!
That'd be awesome, if you could.
That way we got more of a traffic block, maybe.
So, thank goodness for that good Samaritan who stopped.
Just kept his car right there
so that the passenger couldn't open the door and get out.
I wish the cops would hurry up and get here.
I don't know what the deal is. >> Yeah.
[ Sirens approach ]
>> There they are, I hear them.
It seemed like 15 minutes, but probably was five minutes,
but it just felt like forever.
Thanks, man, I appreciate it.
Yep.
>> As the Good Samaritan pulls away...
[ Siren blares ]
>> Oh, yeah.
Oh, yeah. >> ...the police arrive...
>> Sir, he grabbed my steering wheel
in the middle of the freeway.
>> ...and remove the passenger.
According to news reports,
his blood alcohol level was 0.19,
more than twice the legal limit,
and he is arrested on a DUI charge.
A spokesperson from the rideshare company
calls the rider's behavior dangerous and unacceptable,
and says he can no longer access the app.
>> I've had people spit on me, pull knives, pull a gun.
I had well over 5,000 rides and lots of stories,
but not one like this.
>> Unfortunately, Dax now suffers from PTSD
and has had to leave his rideshare job.
>> I couldn't do it anymore because I was just so nervous
that, you know, everybody was going to do something.
No one should have to go through that kind of thing, you know?
Changed my life forever.
♪♪
>> Working as a tow truck driver is not for the faint of heart.
According to AAA, it's one of the most dangerous jobs
in the United States...
>> "Slow down, move over" my ass.
>> ...with one report stating as many as 1,280 injuries per year.
And while most of the dangers these workers face
are similar to many jobs that involve time on the road,
like other drivers...
inclement weather...
and unexpected mishaps...
perhaps the most unpredictable and often dangerous hazards...
come from people who simply do not want their car towed.
Fortunately, in this situation,
the tow truck driver appears to steer clear
of the man attempting to free the car.
Unfortunately, that's not always the case.
In Tennessee,
according to a police report,
a tow truck driver is preparing to repossess this red car.
And though the apparent owner of the vehicle,
who is off camera, tries to reason with him,
the tow truck driver continues with the task at hand...
which involves attaching chains to the vehicle's front tires
so it can be loaded onto the tow truck's flatbed and taken away.
But before he even reaches the car,
a man jumps into it,
and starts it up.
What happens next -- be warned --
is terrifying.
>> The car's front tire appears to back over the man's arm
and the side of his head.
While it's unclear if the man in the car
is aware of what just happened...
...he continues to try to get out of the space,
even appearing to hit the building at one point.
Meanwhile, a woman appears to direct the driver
on how to maneuver the vehicle...
seeming to climb over the stricken tow truck driver
in the process.
The man in the car leaves the scene,
and the woman soon follows.
Once the police arrive,
the tow truck driver must be shaken to keep conscious
and is hospitalized with abrasions to his head
and arm pain.
Though, miraculously,
he is expected to recover from his injuries.
According to the police report,
the two people involved are tracked down two days later
and arrested for aggravated assault.
The outcomes of their cases are pending.
A terrifying reminder that while having one's car towed
is never a pleasant experience,
acting in a way that could put others in danger to avoid it...
is infinitely worse.
>> [ Screams ]
♪
>> While any robbery attempt at a convenience store
should be taken very seriously...
♪
...every once in a while,
one can appear more bizarre than anything else.
Like this situation...
...where a man armed
with nothing more than a palm frond...
...demands cash from the clerk.
But make no mistake.
Just because a suspect's approach
seems out of left field...
...doesn't mean it isn't also...
potentially deadly.
At a convenience store in Thailand,
a man wearing a motorcycle helmet
places two drinks on the checkout counter.
But as the bottles are rung up,
rather than prepare to pay for them,
he does something inexplicable.
Apparently using some kind of accelerant,
he lights the counter on fire and then begins making demands,
pointing what appears to be a gun at the worker.
The man hands the clerk a bag to put the money in.
But when she moves too slowly...
he attempts to move things along
by searching for the money himself.
After nearly a minute of rummaging around for more cash,
the man finally appears to take the cashier's word
that there is no more to be had...
and begins to make his way out of the store,
but not before repeating the bizarre action
that started this whole situation.
According to news reports,
the man steals the equivalent of $180 US dollars,
as well as a bottle of alcohol.
A little over a week later,
a 25-year-old man is arrested for the crime.
The final outcome is unknown.
But whatever the result,
it will likely cost the suspect significantly more
than the small amount of money that was taken.