[rumbling]
[suspenseful music]
[Woman] No, no! I didn't do anything.
-Ma'am, I'm just... I'm-- -No!
I didn't do anything wrong, but go out to dinner!
-It's my [bleep] birthday! -[Officer] Okay.
-No! -[Officer] I need you to take
-a deep breath. -I didn't do anything wrong!
Ma'am, if you don't--
All right, I'm just... Ma'am.
[dramatic sting]
[commotion]
[dramatic sting]
[commotion]
[dramatic sting]
-[dramatic sting] -I went to a new eyebrow lady
and... oh, my god!
-Look. -[dramatic music]
They literally look like they were drawn by,
like, a third-grader.
-[upbeat music] -[dramatic sting]
[Narrator] Customer complaints...
are at an all-time high...
You [bleep] sons of bitches.
[Narrator] ...putting workers on the defensive...
-[crashing sound] -[Man] Oh!
-And with labor shortages... -[commotion]
[Narrator] ...supply chain woes,
and a 40% rise in violent retail crime...
it's an all-out battle...
-at the checkout. -[Woman screams]
[Narrator] "The customer's always right"...
[Man] Call the cops.
[Narrator] ...is just plain wrong.
-I am a customer! -I'm a customer too, Becky.
-[screams] -[intense music]
[Narrator] No matter what you're buying
or where you're shopping, customers should understand
the basic rules of etiquette
when it comes time to make a purchase.
[dramatic sting]
[Narrator] ...such as avoid verbal altercations with others.
[dramatic sting]
[Narrator] ...as well as physical ones.
[Man] Whoa!
Let me go! I just [bleep] food!
[Narrator] Be mindful in how you express frustration.
[bleep], guys! Come on!
[Narrator] And as hard as it may be...
[Woman shouts]
[dramatic sting]
[Narrator] ...try to keep things respectful
-when sharing opinions. -[dramatic sting]
[Narrator] At a superstore in Connecticut...
-[dramatic sting] -[Narrator] According
to the person filming, the man in black
is in a conflict with the couple ahead of him in line
because their children may have made
a small mess during checkout.
[Narrator] Despite the fact that an employee
quickly sweeps up the small amount of debris in question...
[Narrator] ...the back and forth continues.
[Narrator] Though the complaining customer
finally appears to wave the couple off...
[Narrator] ...his opinion on the matter
remains loud and clear...
[Narrator] ...which starts things right back up again...
[Narrator] ...prompting an employee to step in
to try to de-escalate...
[Narrator] ...yet the trash talk goes on.
[Narrator] Another employee, who appears to be a manager,
comes to assist...
[Narrator] ...acting as kind of a de facto barrier...
[Narrator] ...until the couple wraps up their purchase.
[Narrator] So hats off to the employees
who worked as an effective team
to keep things from spinning out of control...
[Narrator] ...and provided the real lesson
in keeping one's cool.
[dramatic sting]
[upbeat music]
[Narrator] In Florida, a bracing example
of why tempering one's expectations
as a customer is paramount,
regardless of what day of the year it happens to be.
[dramatic sting]
[Narrator] Police respond to a battery call
at a restaurant...
and intercept the female suspect and her husband
at a nearby intersection.
[Officer] Ma'am, you have your ID on you?
-No, I don't. -You don't have an ID on you?
-No. It's my birthday. -[Officer] Okay.
I turned 55 today.
I went to a steak place to have a-a nice steak.
I waited there for two hours, and they didn't give me a steak.
[Narrator] According to police reports,
the woman is intoxicated,
and when her birthday dinner didn't arrive in a timely manner
or to her liking, she took her anger out on the manager,
according to a witness interviewed after
police initially questioned the suspect.
[Narrator] The manager confirms the account.
[Officer] Okay. Okay.
[Narrator] However, when police initially questioned
the customer, she claims to have done nothing wrong.
No! I didn't do anything wrong,
but go out to dinner. It's my [bleep] birthday!
-[Officer] Okay. -No!
[Officer] I need you to take a deep breath.
-No! -[Narrator] And though
the very patient officer tries to calm her down...
-Okay, I'm gonna advise you-- -My dog just died!
I went out to dinner for my birthday.
-Okay. -I don't need this [bleep]!
-I didn't do anything wrong. -All right. Take a deep breath.
-Again, one... -[Narrator] Her emotions
are running high.
What are you gonna do? Take a deep breath?
Arrest me? I didn't do anything wrong!
[dramatic sting]
[Narrator] In Florida,
police are questioning a woman who,
according to police reports, has been asked to leave
a restaurant for insulting the manager and then allegedly
hitting that manager in the face with her hand and napkin.
No! I didn't do anything wrong but go out to dinner!
-It's my [bleep] birthday! -[Officer] Ma'am--
That woman. I would go back in there and...
-[Officer] Ma'am-- -...beat the [bleep] out of her.
-Honestly, Police Officer! -Ma'am. Ma'am...
-What is your name? -[sighs]
-Why do you care? -[Narrator] But getting her side
of the story is proving to be difficult for police.
I just told you, I'm identifying you
because we are investigating a call. Okay?
For what?
You're investigating a call of a customer
who didn't get her meal.
[sobbing] I just wanted a steak for my dinner.
I...
[Officer] Ma'am, hold on.
-I'm gonna go sit down. -[Officer] All right.
All right, all right. Where are you gonna sit?
We're going to sit right here on the stairs.
[Woman continues sobbing]
[Narrator] As one officer checks the woman's ID,
another talks to her husband.
[Officer] Tell me exactly what happened.
[Man speaking indistinctly over radio]
And then it was like, "Hey, look, what's...?
What's going on with our dinner?"
We drank the bottle of wine. We've had no food all day.
The woman that came over to us at the end
was an absolute bitch. She was so mean.
And so I... And so, like, I came back and I said...
I said...
Wait, wait, let me finish.
[Officer] Did things get physical at any point?
No. She... What she did was... She did... She did...
take her napkin and throw it up.
-I waved a napkin at her. -And--
-I didn't touch her. -And there was no...
I was, like, furious. I was so hungry.
I am just hungry.
But I mean, it's like, you know, like, if...
If we're gonna go down this road...
If we're gonna go down this... Go down this road where,
you know, the food was rare...
And, you know, it's like, really?
Two hours, you're gonna have a rare meal?
-This woman was antagonistic. -[Woman] She was a bitch.
I was like, just... It's my birthday.
[Narrator] But her explanations don't do much
to change the situation.
Nothing happened. I didn't get to eat.
You know, we-we were having a nice time,
but we just didn't know why...
We just didn't know why it took two hours for a meal to come.
So what? What are they saying?
What do we...? What do we have to do?
I mean, there's like ten cop cars.
-I haven't done anything wrong. -Yeah. I mean...
-Like, I'm not a-- -Listen, nobody said
you did anything. We're just trying to talk
to all parties involved, that's all.
I just wanna go home,
but if they're gonna arrest me, it's fine.
[Narrator] The woman seems resigned to accept
the consequences of her actions...
[Officer] At this point, yes,
you are being placed into custody.
[Woman gasps]
[Narrator] ...at first.
[screams]
This is not right! This is wrong.
You were supposed to be good guys!
[Narrator] The customer pleads no contest
to battery and the disorderly conduct charge is dropped.
[bleep]
At this point... At this point in the night, probably.
[Narrator] She is fined $622
and sentenced to six months' probation,
but is granted early termination
after just three months.
I waited there for two hours and they didn't give me a steak.
[Narrator] In addition, the court orders her
not to return to the restaurant.
It's my [bleep] birthday!
[Narrator] Perhaps next year... -I didn't do anything.
[Narrator] ...she'll opt to celebrate at home.
[screams]
This is not right!
[dramatic sting]
[upbeat music]
[Narrator] When the late night munchies hit,
many fast food restaurants are reliably open
until midnight or later,
but the often overwhelming rush of hungry customers
at such late hours can lead to overcrowding...
-and sometimes... -[dramatic sting]
[Narrator] ...conflict...
[Man] I just want some guacamole.
[Man] Oh, [bleep]. Oh, [bleep].
Oh, [bleep]. Oh, yeah.
[commotion]
[Narrator] And while this particular dust up
is relatively minor...
Get the [bleep] outta here!
[Narrator] Others, not so much.
-[bleeps] -[commotion]
[Narrator] In Michigan, a large swarm of people
have descended on a fast food restaurant
after leaving a nearby party, according to the person filming.
[Narrator] And when an apparent
mix-up with their orders occurred,
a fight broke out.
[Narrator] And while the melee appears to have petered out...
-[commotion] -[dramatic music]
[Narrator] ...that doesn't last for long.
[all screaming]
[Narrator] Fortunately, one customer appears to intervene.
Unfortunately, another fight is far from over.
[intense music]
[commotion]
[dramatic sting]
-[screaming] -[Narrator] At a fast food
-restaurant in Michigan... -[commotion]
[Narrator] ...a melee has broken out
between multiple late night diners...
[Narrator] ...due to an apparent mix-up with their orders.
[Narrator] Two of the men grapple with
and pummel each other at the cash register...
-[commotion] -[dramatic music]
[Narrator] ...wreaking havoc as they do...
[Narrator] ...continuing the battle
deep into the dining area...
[Narrator] ...where the two other men
were fighting previously
have resumed their own scuffle.
[indistinct screaming]
[Narrator] As more people appear to join into the fighting...
[commotion]
[Narrator] ...it seems to have no end in sight...
[commotion]
[upbeat music]
[Narrator] ...until finally...
[Narrator] ...a police officer arrives, TASER in hand...
[Woman] Hey, TASER, go! TASER, go!
[Woman] Stop!
[Narrator] ...which appears ineffective...
[Narrator] ...until he fires it a second time...
[Narrator] ...and eventually gets
the situation under control...
[Narrator] ...inspiring a mass exit from the restaurant...
[Narrator] ...as yet more officers arrive...
[Filmer] I just wanted a [bleep] burger.
It's too late, sis. You late, sis.
[Narrator] ...while most of the fighters
appear to leave before they could be detained.
[Filmer] He gone, bro. On the G, he gone!
-[indistinct yelling] -[Filmer] He gone!
[Narrator] It's unknown if anyone is eventually apprehended
or if charges are filed against those involved.
[bleep]
-[Filmer] He gone! -[Narrator] Either way,
it's likely a whole lot of people
probably went to bed hungry.
[Filmer] Can I still get a burger or the registered closed?
[dramatic sting]
[upbeat music]
[Narrator] When it comes to a customer's appearance,
they always hope to receive the best quality care
at a reasonable price from professionals.
Oh, my god, you guys...
[sobs] I'm gonna cry.
I went to a new eyebrow lady and... Oh, my god.
[Narrator] And when customers have paid for a service
they feel hasn't been properly done,
they are sometimes entitled to a discount or refund...
And I, like, look at them. And she goes, "You like it"?
[sobs]
What am I supposed to say? I don't like them.
I look like a clown. They're so bad.
Oh, my god, you guys. Oh, my god.
[dramatic sting]
[Narrator] or, when possible, a do-over.
I look like a clown.
How do I get this off?
Somebody help me. Somebody help me.
[Client] Okay, well, you don't even have equipment
for a hair dryer. I'm just--
[Narrator] Of course, businesses and customers
don't always agree on what services
are not quite up to par.
[Customer] What did you just say?
[Narrator] Like at this salon in Australia...
[Narrator] ...where a customer believes
her blow-dry is unfinished.
[Customer] I asked for it blow-dried straight.
It is not blow-dried straight.
You didn't have the nozzle at the end of the blow dryer.
It's curly still, and now you want me to pay
full price for a service that's been half done?
[Customer] I can give my opinion.
[Salon Owner] No, you don't.
[Salon Owner] This is my livelihood.
It's my livelihood.
You do not respect a bloody business. Do you get that?
[Customer] You did my hair incorrectly.
[Narrator] According to the customer,
she ultimately gives in and pays full price
without further incident.
[Narrator] But some service complaints can turn violent.
At a dental clinic in Vietnam...
[speaking Vietnamese]
[Narrator] The customer sitting down is confronted by a dentist
after she complains about allegedly botched braces,
according to a news report.
[speaking Vietnamese]
[Narrator] And when she refuses to leave...
[speaking Vietnamese]
[Narrator] ...things take a turn for the worse.
-[speaking Vietnamese] -[dramatic sting]
[shouting in Vietnamese]
[Narrator] In Vietnam, a dentist brandishing
a metal rod confronts a dissatisfied customer.
[speaking Vietnamese]
[dramatic music]
[Narrator] According to news reports,
the customer was complaining about the approximately $833
she paid for braces, that she claims
were not properly fitted.
[speaking Vietnamese]
[Narrator] But the dentist seems to feel it's undeserved.
[speaking Vietnamese]
[Narrator] Despite the dentist's husband's
attempts to intervene...
[speaking Vietnamese]
[Narrator] ...her tirade only seems to get more intense.
[dramatic music]
[speaking Vietnamese]
[Dentist screams]
[Narrator] ...leading to her apparently
breaking down in tears.
-[speaking Vietnamese] -[bleep]
[Narrator] Complicating the matter,
the customer claims the dentist now owes her
compensation for her broken phone and sunglasses as well,
which cost approximately $800, according to news reports.
[shouting in Vietnamese]
[Narrator] The customer claims she went to another clinic
that removed the alleged ill-fitting braces.
[shouting in Vietnamese]
[Narrator] The dentist's husband manages to finally
break things up, and the customer leaves.
-[dramatic sting] -[speaking Vietnamese]
[Narrator] According to a news report,
after the video goes viral,
the dentist is taken into custody
and faces criminal charges of causing public disorder.
[speaking Vietnamese]
[Narrator] It's unknown if the customer got her refund,
but here's hoping her smile has a full recovery.
[yelling in Vietnamese]
-[dramatic sting] -[upbeat music]
[Narrator] According to the president
of one flight attendants union,
the attention rate of passengers to required
pre-flight safety demonstrations is extremely low.
[upbeat music]
[Narrator] But at least one flight attendant
on this flight from Pittsburgh...
[Man] There are six emergency exits on this aircraft.
[laughter]
[Narrator] ...is doing his best to change that...
[Man] And two doors in the rear of the aircraft.
Signs overhead and lights on the floor
will lead you to an exit.
[Narrator] ...ensuring nobody on board
can ignore his instructions.
[Man] Place the vest over your head,
wrap the black strap around your waist
and buckle it in front, pull away to tighten.
[Narrator] Proving that safety
doesn't have to come at the expense
of a good time.
[Woman] Oh, my god!
[upbeat music]