1
00:00:02,003 --> 00:00:04,003
ADVISER:
'Well, what we don't want to do

2
00:00:04,003 --> 00:00:07,003
'is to have to go back
to a national lockdown.'

3
00:00:08,003 --> 00:00:10,003
ADVISER 2: 'And so we really need
people to stick with us

4
00:00:10,003 --> 00:00:12,523
'and stick to those social
distancing interventions

5
00:00:12,523 --> 00:00:13,843
'for that period.'

6
00:00:13,843 --> 00:00:17,003
Together we are tackling
this disease,

7
00:00:17,003 --> 00:00:19,003
and I want to reassure you

8
00:00:19,003 --> 00:00:21,523
that if we remain
united and resolute,

9
00:00:21,523 --> 00:00:24,003
then we will overcome it.

10
00:00:24,003 --> 00:00:25,003
MAN: I've adhered to all the rules

11
00:00:25,003 --> 00:00:28,003
that have been set down
by the government,

12
00:00:28,003 --> 00:00:30,003
and this chap just appears
from London

13
00:00:30,003 --> 00:00:31,843
and drives all the way
up here and...

14
00:00:31,843 --> 00:00:34,363
thinks that he's beyond reproach.

15
00:00:35,843 --> 00:00:37,003
Sorry I'm late.

16
00:00:42,003 --> 00:00:45,003
It's time to eat out to help out.

17
00:00:53,003 --> 00:00:55,003
REPORTER: You have always said
as a government

18
00:00:55,003 --> 00:00:56,043
you are led by the science,

19
00:00:56,043 --> 00:00:59,003
so can you tell us how the decisions
you've come to

20
00:00:59,003 --> 00:01:03,003
are still based on the science,
rather than just the economy?

21
00:01:04,843 --> 00:01:08,003
REPORTER: And now what we're seeing
is a rate of increase

22
00:01:08,003 --> 00:01:10,003
across the great majority
of the country.

23
00:01:13,003 --> 00:01:15,003
We haven't got the right
communications messages

24
00:01:15,003 --> 00:01:16,003
in place locally.

25
00:01:16,003 --> 00:01:19,003
As a result,
confusion and chaos spreads,

26
00:01:19,003 --> 00:01:21,003
which actually undermines
the very messages

27
00:01:21,003 --> 00:01:24,003
that we're trying to get across
to the public.

28
00:01:24,003 --> 00:01:27,843
Can I ask why you're filming me, please?

29
00:01:27,843 --> 00:01:30,523
REPORTER:
The epidemic is taking off again,

30
00:01:30,523 --> 00:01:33,003
and so I don't think
we've hit this sweet spot

31
00:01:33,003 --> 00:01:36,523
where we've been able
to control the epidemic.

32
00:01:36,523 --> 00:01:39,003
REPORTER 2:
The idea of a second COVID wave

33
00:01:39,003 --> 00:01:41,003
isn't some far-off concept.

34
00:01:41,003 --> 00:01:43,003
It feels very real here.

35
00:01:43,003 --> 00:01:45,003
I need to call security
if you don't identify yourself

36
00:01:45,003 --> 00:01:46,203
or explain what you're doing.

37
00:01:50,003 --> 00:01:53,043
It's a ghost town. It's empty.

38
00:01:55,003 --> 00:01:56,003
Liars!

39
00:01:58,843 --> 00:02:00,043
Security, please.

40
00:02:06,003 --> 00:02:08,003
Bilateral creps.

41
00:02:08,003 --> 00:02:09,043
LABOURED BREATHING

42
00:02:09,043 --> 00:02:11,003
Very poor air entry.

43
00:02:12,003 --> 00:02:14,003
Sit back for me, please.

44
00:02:14,003 --> 00:02:15,003
Thanks.

45
00:02:15,003 --> 00:02:18,003
Heart sounds barely audible.

46
00:02:19,003 --> 00:02:20,003
What's the gas like?

47
00:02:20,003 --> 00:02:22,203
CO2's 12
and he's got a lactate of five.

48
00:02:22,203 --> 00:02:24,003
On how much oxygen?

49
00:02:24,003 --> 00:02:26,003
Six litres on the Hudson.

50
00:02:26,003 --> 00:02:27,003
OK...

51
00:02:28,523 --> 00:02:32,003
...let's get the fluids in,
but cautiously, please.

52
00:02:33,843 --> 00:02:35,003
Have you got this?
Yeah.

53
00:02:35,003 --> 00:02:37,003
COUGHING

54
00:02:45,003 --> 00:02:47,523
BEEPING,
GENERAL CHATTER

55
00:02:54,003 --> 00:02:55,003
Thanks, everyone.

56
00:02:57,003 --> 00:03:01,003
So, as some of you may have heard,

57
00:03:01,003 --> 00:03:04,003
we are going back to being
a hot ward.

58
00:03:04,003 --> 00:03:05,203
GROANING

59
00:03:05,203 --> 00:03:07,003
When?

60
00:03:07,003 --> 00:03:11,003
As of tomorrow.
The signage will go back up.

61
00:03:11,003 --> 00:03:13,363
The whole of this floor is becoming
COVID wards again.

62
00:03:13,363 --> 00:03:16,003
It's not just us.

63
00:03:16,003 --> 00:03:18,003
We're seeing it more and more
on the take.

64
00:03:18,003 --> 00:03:20,003
ED is just...

65
00:03:21,843 --> 00:03:24,003
Well, it's...

66
00:03:24,003 --> 00:03:25,003
Look...

67
00:03:27,003 --> 00:03:28,203
...we have treatments now.

68
00:03:30,003 --> 00:03:32,003
We're doing things now
that we didn't know to do

69
00:03:32,003 --> 00:03:33,843
at the beginning of all this.

70
00:03:33,843 --> 00:03:36,003
We have vaccines round the corner.

71
00:03:36,003 --> 00:03:38,003
We know what we're doing.
Abbey?

72
00:03:38,003 --> 00:03:40,003
Can I just ask a question?
Of course.

73
00:03:41,003 --> 00:03:44,003
Why is it that they're talking about
social bubbles at Christmas

74
00:03:44,003 --> 00:03:46,003
when we're having to open up
new hot wards again?

75
00:03:46,003 --> 00:03:48,003
Doesn't that mean
that we're gonna be...

76
00:03:48,003 --> 00:03:49,843
Social bubbles for some of us,
at least.

77
00:03:52,003 --> 00:03:54,203
Look, even if it doesn't feel
like it...

78
00:03:55,363 --> 00:03:58,003
...it's not going to be
how it was before.

79
00:04:02,003 --> 00:04:04,843
MICHAEL GOVE: '..First Minister
of Northern Ireland,

80
00:04:04,843 --> 00:04:07,003
'to have a relaxation
of the rules over Christmas.'

81
00:04:07,003 --> 00:04:11,003
So for five days, from the 23rd
to the 27th of December,

82
00:04:11,003 --> 00:04:14,523
people will be allowed to have
a Christmas bubble.

83
00:04:14,523 --> 00:04:16,003
I think this has been done
to be popular

84
00:04:16,003 --> 00:04:19,043
and possibly because the governments
are worried that people are gonna do

85
00:04:19,043 --> 00:04:22,003
their own thing if they don't
come up with some restrictions.

86
00:04:22,003 --> 00:04:26,003
But there's no question there is
quite a lot of risk with this.

87
00:04:26,003 --> 00:04:28,003
BREATHLESSLY: I just wanna...

88
00:04:28,003 --> 00:04:29,683
try everything.

89
00:04:31,003 --> 00:04:33,003
Hit me with it.

90
00:04:33,003 --> 00:04:36,203
OK... Don't hold...
Don't hold back.

91
00:04:36,203 --> 00:04:38,003
OK?

92
00:04:40,003 --> 00:04:41,003
I wanna...

93
00:04:42,003 --> 00:04:44,003
I wanna make sure...

94
00:04:44,003 --> 00:04:47,003
the children are
a part of everything.

95
00:04:51,683 --> 00:04:54,003
We completely understand, Ellie.

96
00:04:54,003 --> 00:04:58,003
We're gonna treat your COVID
as aggressively as we possibly can.

97
00:04:58,003 --> 00:04:59,003
ON TABLET: Thank you, Ant.

98
00:05:00,523 --> 00:05:02,523
It's just so...

99
00:05:02,523 --> 00:05:04,003
Yeah, it is.

100
00:05:04,003 --> 00:05:05,003
GASPING

101
00:05:05,003 --> 00:05:06,523
I'll see you later on, Simon.

102
00:05:06,523 --> 00:05:08,003
Great. Bye. Yeah.

103
00:05:11,043 --> 00:05:15,523
Ellie Bridges.
Should she be for resus, ITU?

104
00:05:15,523 --> 00:05:18,003
Well, it's hard to say.
I mean, there's a reasonable chance,

105
00:05:18,003 --> 00:05:19,523
even with her MS where it is,

106
00:05:19,523 --> 00:05:23,003
that she could survive both
an ITU admission or a resuscitation.

107
00:05:23,003 --> 00:05:25,003
So let's go with a trial of CPAP
on the ward

108
00:05:25,003 --> 00:05:28,683
and keep her at full escalation,
ITU and resuscitation. OK?

109
00:05:28,683 --> 00:05:30,003
Yeah, there's something else.

110
00:05:30,003 --> 00:05:33,003
Simon, her husband.

111
00:05:33,003 --> 00:05:34,003
We just talked to him on Zoom.

112
00:05:34,003 --> 00:05:36,003
He's desperate
to bring the children in.

113
00:05:36,003 --> 00:05:38,003
I...
They're only six and eight,

114
00:05:38,003 --> 00:05:39,203
so I thought...

115
00:05:39,203 --> 00:05:42,003
Current hospital policy
is one visitor only,

116
00:05:42,003 --> 00:05:44,003
and only in the last days of life.

117
00:05:44,003 --> 00:05:46,843
Yeah, but in Ellie's case,
that could easily apply.

118
00:05:46,843 --> 00:05:49,003
Can't we make an exception?

119
00:05:52,003 --> 00:05:53,003
We can't, Emma, it's...

120
00:05:54,043 --> 00:05:56,003
It's hospital policy. We...

121
00:05:56,003 --> 00:05:58,003
We all have to follow the rules.

122
00:05:58,003 --> 00:06:00,003
Right.
OK?

123
00:06:06,003 --> 00:06:08,003
BORIS JOHNSON:
'..for those at particular risk

124
00:06:08,003 --> 00:06:10,003
'of loneliness or isolation.'

125
00:06:11,003 --> 00:06:12,203
Across the rest of the country,

126
00:06:12,203 --> 00:06:16,003
the Christmas rules allowing
up to three households to meet

127
00:06:16,003 --> 00:06:19,203
will now be limited
to Christmas Day only,

128
00:06:19,203 --> 00:06:23,003
rather than the five days
as previously set out.

129
00:06:26,003 --> 00:06:28,003
'Three, two, one...'

130
00:06:28,003 --> 00:06:31,203
CHILDREN: 'Merry Christmas, Mum!'

131
00:06:31,203 --> 00:06:34,003
Happy Christmas, my sweethearts.

132
00:06:34,003 --> 00:06:36,003
What's Father Christmas
brought for you?

133
00:06:36,003 --> 00:06:39,003
'He got me a Nintendo Switch!'
'Oh, wow.'

134
00:06:39,003 --> 00:06:41,003
'I told you I'd get one.'

135
00:06:41,003 --> 00:06:44,003
'An Apple iPad.'
Oh, lovely.

136
00:06:44,003 --> 00:06:45,003
'Right, let's eat the chocolate.'

137
00:06:47,003 --> 00:06:49,003
Save me some of that chocolate,
please...

138
00:06:49,003 --> 00:06:51,003
'Yeah.'
...you little horrors.

139
00:06:51,003 --> 00:06:52,003
'It's so tasty.'

140
00:06:52,003 --> 00:06:55,203
KNOCK ON DOOR
Hi, Abbey. Oh, sorry.

141
00:06:55,203 --> 00:06:58,003
It's fine.
You got a sec?

142
00:06:58,003 --> 00:06:59,003
Yeah, just give me a minute.

143
00:07:02,003 --> 00:07:04,043
'Can we eat the rest
of the chocolate now?'

144
00:07:04,043 --> 00:07:06,003
No.
'Oh, come on.'

145
00:07:06,003 --> 00:07:08,003
'Mum!'
You have to have breakfast first.

146
00:07:08,003 --> 00:07:10,003
'Even on Christmas Day?'
Even on Christmas Day.

147
00:07:10,003 --> 00:07:11,003
'Oh, please.'

148
00:07:11,003 --> 00:07:14,003
I'm sorry.
I've got a patient on the ward

149
00:07:14,003 --> 00:07:17,003
that's going to have to take
my last remaining ITU bed, so...

150
00:07:17,003 --> 00:07:20,003
But hold on...
Ellie Bridges is young.

151
00:07:20,003 --> 00:07:24,003
Young family, desperate for
everything, full intervention.

152
00:07:24,003 --> 00:07:28,003
Currently receiving CPAP
on the ward. COVID positive.

153
00:07:28,003 --> 00:07:32,003
We both agree her sacral agenesis
is not clinically relevant.

154
00:07:32,003 --> 00:07:34,003
Yeah.
Her MS relapsing-remitting

155
00:07:34,003 --> 00:07:37,003
is currently stable
with good quality of life.

156
00:07:37,003 --> 00:07:39,003
I recognise sacral agenesis
isn't relevant here,

157
00:07:39,003 --> 00:07:42,003
but she has advanced MS,
and that is.

158
00:07:42,003 --> 00:07:44,003
She's COVID-positive,
and she's struggling with it.

159
00:07:44,003 --> 00:07:46,003
I've just seen her on the wards,

160
00:07:46,003 --> 00:07:48,003
and I think
we're pretty rapidly going to get

161
00:07:48,003 --> 00:07:52,003
to maximal intervention in ITU,
and then we'll see her slide.

162
00:07:52,003 --> 00:07:55,363
The other patient
I've been asked to take is 51.

163
00:07:55,363 --> 00:07:58,003
COVID positive with, in my view,
a recoverable illness.

164
00:07:58,003 --> 00:08:00,003
His only comorbidity
is type 2 diabetes.

165
00:08:00,003 --> 00:08:03,683
He has decent lungs, doesn't have
a life-limiting illness,

166
00:08:03,683 --> 00:08:07,003
and on balance, I think he's
most likely to cope with the vent.

167
00:08:07,003 --> 00:08:11,003
And most importantly,
he's most likely to come off it.

168
00:08:11,003 --> 00:08:12,003
Yeah.

169
00:08:12,003 --> 00:08:15,003
Ellie's chances of being extubated
are very slim.

170
00:08:15,003 --> 00:08:17,523
But we don't deny
life-saving treatment

171
00:08:17,523 --> 00:08:20,003
when it's clinically indicated.

172
00:08:20,003 --> 00:08:23,003
Lockdown was lifted.
We're overrun. I...

173
00:08:23,003 --> 00:08:24,003
It's just where we are.

174
00:08:35,003 --> 00:08:37,003
Chantelle.

175
00:08:37,003 --> 00:08:39,003
Oh, hi. What's up?

176
00:08:39,003 --> 00:08:42,003
I need to discuss Ellie Bridges.

177
00:08:42,003 --> 00:08:43,003
OK.

178
00:08:45,003 --> 00:08:47,003
According to hospital policy,

179
00:08:47,003 --> 00:08:52,003
she's entitled to a relative
or caregiver

180
00:08:52,003 --> 00:08:53,523
visiting at the end of life.

181
00:08:53,523 --> 00:08:55,003
Right.

182
00:08:55,003 --> 00:08:57,003
Her husband wants to bring
both kids in...

183
00:08:58,363 --> 00:09:02,003
...and I can't choose between her
children.

184
00:09:03,523 --> 00:09:06,203
Both children should come
as her relatives.

185
00:09:08,003 --> 00:09:10,523
Her husband is their caregiver.

186
00:09:12,003 --> 00:09:13,003
Right.

187
00:09:15,683 --> 00:09:16,843
Thank you.

188
00:09:24,003 --> 00:09:26,003
Hi, girls, hi.

189
00:09:26,003 --> 00:09:27,003
That's it.
Come on in.

190
00:09:28,003 --> 00:09:30,003
That's pretty.

191
00:09:30,003 --> 00:09:32,003
So, Mummy's just up this way.

192
00:09:32,003 --> 00:09:34,003
All right, darling?

193
00:09:34,003 --> 00:09:36,003
Hello.
Hi!

194
00:09:36,003 --> 00:09:38,003
Hi, guys.
Hi.

195
00:09:38,003 --> 00:09:39,003
This is Tracey.
Hi.

196
00:09:39,003 --> 00:09:41,043
Tracey's been helping
to look after Mummy.

197
00:09:41,043 --> 00:09:44,003
Hi.
And you two...

198
00:09:44,003 --> 00:09:47,003
must be Poppy and Katie?

199
00:09:47,003 --> 00:09:48,003
Poppy.
Yeah.

200
00:09:48,003 --> 00:09:50,003
You two look beautiful.

201
00:09:50,003 --> 00:09:53,003
We're wearing
our party dresses for Mummy.

202
00:09:53,003 --> 00:09:55,003
Unicorns are her favourite.

203
00:09:55,003 --> 00:09:56,683
Are they?
Wow.

204
00:09:56,683 --> 00:10:00,003
Oh, my goodness.
They're my favourite, too.

205
00:10:00,003 --> 00:10:02,003
Isn't that lucky?

206
00:10:02,003 --> 00:10:07,003
Mummy is going to be so happy
to see you all.

207
00:10:10,523 --> 00:10:13,843
Now, she might look
a little bit different to before

208
00:10:13,843 --> 00:10:16,003
because she's wearing
a special mask,

209
00:10:16,003 --> 00:10:18,003
and that's just
to help her breathing.

210
00:10:18,003 --> 00:10:19,843
OK?

211
00:10:19,843 --> 00:10:23,003
It might make it a little bit
more difficult for her to talk.

212
00:10:25,523 --> 00:10:28,003
There's some machines
in the room with her,

213
00:10:28,003 --> 00:10:31,003
and they look a bit strange,
but they're just there to help her.

214
00:10:31,003 --> 00:10:32,003
Nothing to worry about.

215
00:10:32,003 --> 00:10:34,003
Can you put your hands
through there?

216
00:10:34,003 --> 00:10:38,003
And let's find those hands
at the end of those arms.

217
00:10:39,003 --> 00:10:41,003
There you go. Brilliant.

218
00:10:41,003 --> 00:10:43,003
Pull that one up there.

219
00:10:43,003 --> 00:10:44,203
Make sure they're all there.

220
00:10:44,203 --> 00:10:46,003
One last bit.

221
00:10:46,003 --> 00:10:48,003
What do you think?
I can still see you.

222
00:10:48,003 --> 00:10:50,003
What's that, darling?

223
00:10:50,003 --> 00:10:51,843
Can I go see Mummy?

224
00:10:51,843 --> 00:10:53,523
You can go and see Mummy now. Yeah.

225
00:10:53,523 --> 00:10:55,003
Yeah?
Yeah.

226
00:10:55,003 --> 00:10:58,043
You want to see her? Let's go.

227
00:10:58,043 --> 00:11:01,003
Come on. You follow me, my love.

228
00:11:06,003 --> 00:11:08,843
ELLIE: Oh, my babies!

229
00:11:12,003 --> 00:11:14,843
Go on, girls, give your mummy a hug.

230
00:11:14,843 --> 00:11:16,843
This is weird.

231
00:11:16,843 --> 00:11:18,003
I feel so helpless inside.

232
00:11:23,003 --> 00:11:27,003
'We are hoping
that the CPAP will work.'

233
00:11:28,043 --> 00:11:32,003
But we do need to consider

234
00:11:32,003 --> 00:11:34,363
the possibility that it may not.

235
00:11:36,003 --> 00:11:37,003
But what happens then?

236
00:11:37,003 --> 00:11:39,003
Does she go to intensive care?

237
00:11:44,003 --> 00:11:45,523
We don't think that...

238
00:11:46,523 --> 00:11:49,683
...intensive care or a ventilator

239
00:11:49,683 --> 00:11:53,523
would really be in Ellie's
best interests.

240
00:11:55,003 --> 00:11:58,003
In light of her MS...

241
00:11:58,003 --> 00:12:00,003
it's very unlikely
that she'd be strong enough

242
00:12:00,003 --> 00:12:03,003
to ever come off the ventilator
again.

243
00:12:06,043 --> 00:12:07,523
I'm so sorry.

244
00:12:13,003 --> 00:12:14,003
So, erm...

245
00:12:15,683 --> 00:12:18,683
So, is that it?
Is that what you're saying?

246
00:12:18,683 --> 00:12:21,003
You're giving up on her?

247
00:12:21,003 --> 00:12:24,003
We are absolutely not doing that...

248
00:12:25,003 --> 00:12:27,003
...but while we hope for the best...

249
00:12:28,003 --> 00:12:31,003
...we do need to prepare ourselves
for the worst

250
00:12:31,003 --> 00:12:37,003
because I'm afraid Ellie
is potentially sick enough to die.

251
00:12:37,003 --> 00:12:38,003
Yes.

252
00:12:38,003 --> 00:12:40,003
HE SOBS

253
00:12:45,003 --> 00:12:48,003
Please, can I ask
what is most important to Ellie?

254
00:12:48,003 --> 00:12:51,003
Staying alive for as long
as possible for the kids.

255
00:12:51,003 --> 00:12:52,003
That's all she cares about.

256
00:12:58,003 --> 00:13:02,003
I will do everything I possibly can
for her, Simon,

257
00:13:02,003 --> 00:13:04,003
I promise you that.

258
00:13:11,003 --> 00:13:13,003
I don't know how
you're all coping in here.

259
00:13:17,003 --> 00:13:19,003
Thank you.

260
00:13:40,003 --> 00:13:42,003
Mummy, Mummy.

261
00:13:42,003 --> 00:13:44,003
Mum, Merry Christmas!
Merry Christmas.

262
00:13:44,003 --> 00:13:47,523
Happy Christmas.
Oh, happy Christmas.

263
00:13:47,523 --> 00:13:49,003
Oh, I've missed you.

264
00:13:49,003 --> 00:13:51,843
We made something for you,
we made something for you!

265
00:13:57,003 --> 00:13:59,003
You OK? Yeah?
Yeah.

266
00:13:59,003 --> 00:14:01,003
Open them, open them, open them!
Are these for me?

267
00:14:01,003 --> 00:14:02,043
Yeah!
Yeah?

268
00:14:02,043 --> 00:14:04,003
OK, shall I come inside, yeah?
Yeah, come in.

269
00:14:04,003 --> 00:14:06,363
OK, let's go in and open them.
Hello.

270
00:14:06,363 --> 00:14:09,003
Happy Christmas.
It's good to see you, babe.

271
00:14:10,843 --> 00:14:13,003
MEDICAL ADVISER: 'So, you can see,
unfortunately,

272
00:14:13,003 --> 00:14:17,523
'it is a pretty grim

273
00:14:17,523 --> 00:14:20,043
'and depressing picture
at the moment.

274
00:14:20,043 --> 00:14:26,363
'The situation in the UK
is precarious in many parts already,

275
00:14:26,363 --> 00:14:30,043
'particularly
the South East and London.'

276
00:14:30,043 --> 00:14:33,003
And it is almost certainly true

277
00:14:33,003 --> 00:14:38,523
that the NHS has not yet seen
the impact of the infections

278
00:14:38,523 --> 00:14:43,003
that will have occurred
during mixing on Christmas Day.

279
00:14:46,003 --> 00:14:48,003
Hey, Emma.
Hiya.

280
00:14:50,003 --> 00:14:51,003
Are you OK?

281
00:14:53,003 --> 00:14:54,003
Joan.

282
00:14:55,003 --> 00:14:58,003
She's deteriorating.

283
00:14:58,003 --> 00:15:00,003
Her husband's on
one of the COVID wards,

284
00:15:00,003 --> 00:15:02,003
her daughter-in-law's in ITU.

285
00:15:02,003 --> 00:15:04,003
They all got it at Christmas.

286
00:15:04,003 --> 00:15:05,843
How about you?

287
00:15:05,843 --> 00:15:07,003
Have you had any time off?

288
00:15:08,003 --> 00:15:09,683
Did you manage to see your family?

289
00:15:11,003 --> 00:15:13,003
I was isolating.

290
00:15:13,003 --> 00:15:14,003
Abbey?

291
00:15:14,003 --> 00:15:16,003
Coming.

292
00:15:17,003 --> 00:15:20,003
Look, I'm here if you want to chat,
OK?

293
00:15:27,203 --> 00:15:30,003
SIRENS BLARE

294
00:15:39,003 --> 00:15:41,363
PHONE RINGS

295
00:15:49,003 --> 00:15:51,003
MOTHER:

296
00:16:03,043 --> 00:16:07,003
MOTHER:

297
00:16:15,003 --> 00:16:17,843
MOTHER:

298
00:16:31,523 --> 00:16:34,003
MOTHER:

299
00:16:52,003 --> 00:16:54,003
MOTHER SOBS

300
00:17:21,003 --> 00:17:23,003
MOTHER:

301
00:17:39,003 --> 00:17:41,003
MOTHER:

302
00:17:57,003 --> 00:18:00,003
Hi, Joan. Hi, it's Emma.

303
00:18:00,003 --> 00:18:04,003
I'm gonna do a quick little look
at you, if that's OK.

304
00:18:04,003 --> 00:18:06,003
WHEEZING

305
00:18:06,003 --> 00:18:09,003
Just gonna lay you back down.
There we go.

306
00:18:09,003 --> 00:18:11,003
There we go, darling.

307
00:18:12,003 --> 00:18:15,003
She's tiring fast now.
I think it's time.

308
00:18:15,003 --> 00:18:17,003
Yeah. All good to go.

309
00:18:17,003 --> 00:18:20,003
Joan, we're just gonna move you
to a side room.

310
00:18:20,003 --> 00:18:22,003
OK?

311
00:18:22,003 --> 00:18:25,003
All right, let's go. Here we go.

312
00:18:25,003 --> 00:18:27,003
We're just going to move you
this way.

313
00:18:28,683 --> 00:18:30,363
Nigel?

314
00:18:30,363 --> 00:18:34,003
I'm afraid your mother
has also now deteriorated.

315
00:18:36,003 --> 00:18:38,003
'OK.'

316
00:18:38,003 --> 00:18:41,003
We have her on the maximum amount
of oxygen we can give,

317
00:18:41,003 --> 00:18:43,003
but it's not enough.

318
00:18:43,003 --> 00:18:44,003
Her lungs are failing.

319
00:18:44,003 --> 00:18:46,003
'This is my fault.

320
00:18:46,003 --> 00:18:48,203
'I invited them down here
for Christmas.

321
00:18:48,203 --> 00:18:51,003
'Now my wife's in the ITU,
and they're both in there.

322
00:18:51,003 --> 00:18:52,003
'It's my fault.'

323
00:18:52,003 --> 00:18:54,003
It is not your fault.

324
00:18:54,003 --> 00:18:56,003
You were told that it was OK.

325
00:18:57,043 --> 00:19:02,003
Nigel, what would matter most of all
to your parents now?

326
00:19:02,003 --> 00:19:05,003
'Being together.
That's the only thing.

327
00:19:05,003 --> 00:19:08,003
'They've been married for 50 years.

328
00:19:08,003 --> 00:19:10,003
'It was always about
being together for Christmas.'

329
00:19:12,523 --> 00:19:15,003
BEEPING

330
00:19:28,003 --> 00:19:30,003
She's with her husband
because of you.

331
00:19:33,843 --> 00:19:37,003
It means something. Well done.

332
00:19:39,003 --> 00:19:42,003
PAGER BEEPS

333
00:19:42,003 --> 00:19:43,003
Sorry.

334
00:19:49,003 --> 00:19:52,363
SHE SOBS

335
00:20:13,003 --> 00:20:15,043
I know Heather was asking about
that patient in bed three,

336
00:20:15,043 --> 00:20:17,003
Abbey wanted to take a look at her.
Hey.

337
00:20:17,003 --> 00:20:20,003
Hey. Um, did you get
those two sets of TTAs ready?

338
00:20:20,003 --> 00:20:21,843
They went to the pharmacy
this morning.

339
00:20:21,843 --> 00:20:23,203
Right, OK.
Shall I ring them to chase?

340
00:20:23,203 --> 00:20:26,003
No, it's fine,
but can you check on...

341
00:20:26,003 --> 00:20:27,003
No, I'm not gonna keep
my voice down.

342
00:20:27,003 --> 00:20:30,843
It's really important.
No. He can't hear, can he?

343
00:20:30,843 --> 00:20:33,003
He needs to be able to see my mouth.
I understand that.

344
00:20:33,003 --> 00:20:35,003
You know,
what is the point of visiting

345
00:20:35,003 --> 00:20:37,003
if he can't hear me? It's a joke.

346
00:20:37,003 --> 00:20:39,003
They're fucking face nappies anyway,
for fucking sheep.

347
00:20:39,003 --> 00:20:43,003
Mrs Smith, I understand this is...
Do you want me to call security?

348
00:20:43,003 --> 00:20:46,003
Er, just hold off for a moment.

349
00:20:46,003 --> 00:20:48,363
Is that something you understand
I would need to do?

350
00:20:48,363 --> 00:20:51,203
If you want to stay,
please put your mask on.

351
00:20:51,203 --> 00:20:53,003
We're doing everything we can here.

352
00:20:53,003 --> 00:20:55,003
I understand it's an extreme time
for you.

353
00:20:55,003 --> 00:20:58,003
It's all made up.
It's all made up.

354
00:21:01,003 --> 00:21:04,003
Well, I can absolutely
assure you... it isn't.

355
00:21:05,003 --> 00:21:08,363
People are dying in here
to protect you and your family.

356
00:21:08,363 --> 00:21:10,003
Please put your mask back on.

357
00:21:21,003 --> 00:21:22,363
Thank you very much.

358
00:21:24,003 --> 00:21:26,843
How dare you talk to me like that!

359
00:21:26,843 --> 00:21:28,203
I pay your salary.

360
00:21:28,203 --> 00:21:31,003
Good. Can I get a raise?

361
00:21:41,003 --> 00:21:42,003
Christ.

362
00:21:42,003 --> 00:21:46,003
'It's a ghost town,
a complete and utter ghost town!

363
00:21:46,003 --> 00:21:49,003
'Look at this place.
Look at this place!

364
00:21:49,003 --> 00:21:51,003
'It's all completely empty.'
Everyone OK?

365
00:21:51,003 --> 00:21:54,003
This is getting scary now.
'It's a ghost town.

366
00:21:54,003 --> 00:21:57,003
'You're being lied to.
We're all being lied to!

367
00:21:57,003 --> 00:22:00,003
'COVID is a hoax. It's a scamdemic.'
I've had enough of this shit.

368
00:22:00,003 --> 00:22:02,003
Can we please stop watching
these things?

369
00:22:02,003 --> 00:22:05,003
'These people are aiding
and abetting genocide.'

370
00:22:05,003 --> 00:22:07,003
I just want to be at work
and do my job.

371
00:22:10,003 --> 00:22:11,683
Alison's right.

372
00:22:11,683 --> 00:22:14,003
We should keep this material
off the ward, please.

373
00:22:15,523 --> 00:22:17,043
Yeah, sure.

374
00:22:31,003 --> 00:22:34,003
SHE SOBS
Hey, hey.

375
00:22:34,003 --> 00:22:37,003
You'll see them,
you'll see them on the call, yeah?

376
00:22:37,003 --> 00:22:39,003
I'm gonna set it up, you'll see.

377
00:22:39,003 --> 00:22:40,003
It's all right.

378
00:22:40,003 --> 00:22:43,003
It's OK, darling.
Am I gonna die?

379
00:22:43,003 --> 00:22:45,203
I know, hey.

380
00:22:48,003 --> 00:22:50,003
You're gonna be fine.

381
00:22:51,003 --> 00:22:53,003
You needed me?

382
00:22:53,003 --> 00:22:54,003
The PRNs aren't helping.

383
00:22:54,003 --> 00:22:56,043
It's OK, Tracey.
She begged me to take the mask off.

384
00:22:56,043 --> 00:22:58,003
I didn't know what else to do.

385
00:22:58,003 --> 00:23:00,003
Ellie, we need to get this mask
back on.

386
00:23:00,003 --> 00:23:01,203
SHE SOBS

387
00:23:01,203 --> 00:23:04,003
We can't give her more,
she'll lose consciousness.

388
00:23:04,003 --> 00:23:08,523
Poppy. Katie.

389
00:23:08,523 --> 00:23:12,843
I want my babies. I want them.
Hey. Hey, hey, hey.

390
00:23:12,843 --> 00:23:14,003
Hey, my love.

391
00:23:14,003 --> 00:23:16,683
Poppy, Katie!
Hey. It's OK.

392
00:23:16,683 --> 00:23:19,003
Shh, shh, shh...

393
00:23:19,003 --> 00:23:23,003
We've got you. We've got you.

394
00:23:23,003 --> 00:23:25,003
We're not going anywhere.

395
00:23:25,003 --> 00:23:27,003
SHE COUGHS

396
00:23:27,003 --> 00:23:29,003
Shh...

397
00:23:54,003 --> 00:23:57,003
Erm, the surgical reg said
he's too frail for surgery,

398
00:23:57,003 --> 00:23:59,003
but I just...
I don't think that's right.

399
00:23:59,003 --> 00:24:02,003
He walked four miles
with his wife on Boxing Day.

400
00:24:02,003 --> 00:24:03,043
Yeah, I can't see any evidence
of MetS.

401
00:24:03,043 --> 00:24:05,003
There's none in the report.

402
00:24:06,003 --> 00:24:09,003
So then, surely,
couldn't surgery be curative?

403
00:24:09,003 --> 00:24:10,043
Where is he?

404
00:24:10,043 --> 00:24:12,003
Cold Zone EAU.

405
00:24:12,003 --> 00:24:14,003
COUGHING

406
00:24:14,003 --> 00:24:16,003
OK. I'll talk to the surgeons.

407
00:24:16,003 --> 00:24:17,683
Leave it with me.

408
00:24:17,683 --> 00:24:20,003
You're doing really well, Emma.
Keep going.

409
00:24:27,003 --> 00:24:29,003
Sam, hi. Listen, it's about...

410
00:24:29,003 --> 00:24:32,003
Oh, I know. Rodgers?

411
00:24:32,003 --> 00:24:36,003
The 70-something in Cold EAU,
new colorectal primary.

412
00:24:36,003 --> 00:24:39,363
Well, yes, 70-something,
but no past medical history,

413
00:24:39,363 --> 00:24:43,003
physically active
and a good quality of life.

414
00:24:43,003 --> 00:24:46,003
I'm not convinced he's up
to an emergency laparotomy.

415
00:24:46,003 --> 00:24:48,003
OK.
The ITU's swamped,

416
00:24:48,003 --> 00:24:51,003
even cancelling
all the elective surgeries,

417
00:24:51,003 --> 00:24:54,003
so, even if he was fit enough,
he's too much of a risk, I think.

418
00:24:54,003 --> 00:24:57,003
So which is it?
Not fit enough or no ITU bed?

419
00:24:59,003 --> 00:25:00,003
My hands are tied.

420
00:25:01,043 --> 00:25:03,003
I'm sorry.

421
00:25:06,363 --> 00:25:09,523
I need to talk to my wife.
Of course.

422
00:25:09,523 --> 00:25:11,003
We can arrange that
as soon as possible.

423
00:25:11,003 --> 00:25:13,003
Can I see her?

424
00:25:14,003 --> 00:25:16,043
I'm afraid it's complicated,
with the rules...

425
00:25:16,043 --> 00:25:19,003
Oh, with COVID, I know, yeah.

426
00:25:19,003 --> 00:25:21,003
...and the tier system
as it is at the moment.

427
00:25:21,003 --> 00:25:24,003
We have a hospital policy
that only allows visitors

428
00:25:24,003 --> 00:25:26,843
in the last few days of life, so...

429
00:25:26,843 --> 00:25:29,203
But... But...

430
00:25:29,203 --> 00:25:33,003
if the bowel's blocked by the cancer
and you can't treat it...

431
00:25:34,003 --> 00:25:35,003
...it might be...

432
00:25:38,003 --> 00:25:40,003
I'll see what I can arrange.

433
00:25:40,003 --> 00:25:44,003
Is there really nothing you can do?
You can't operate?

434
00:25:44,003 --> 00:25:45,683
Has it spread?

435
00:25:47,003 --> 00:25:49,003
It hasn't spread, but...

436
00:25:51,003 --> 00:25:52,003
But what?

437
00:25:52,003 --> 00:25:57,843
Mr Rodgers, we aren't sure
that we could provide

438
00:25:57,843 --> 00:26:00,003
the post-operative care
that you would need

439
00:26:00,003 --> 00:26:03,003
to help you survive
an operation like this.

440
00:26:04,003 --> 00:26:07,003
You would need an ITU bed...

441
00:26:07,003 --> 00:26:09,043
and they are all full
with COVID patients.

442
00:26:12,003 --> 00:26:14,003
God.

443
00:26:15,003 --> 00:26:17,003
HE SOBS

444
00:26:19,003 --> 00:26:21,003
Come on, Mike, this is inhuman.

445
00:26:21,003 --> 00:26:23,003
OK. Can we just step this inside, please?

446
00:26:23,003 --> 00:26:26,003
At any other time,
that man would've been considered

447
00:26:26,003 --> 00:26:28,003
for a de-functioning colostomy.
Rodgers?

448
00:26:28,003 --> 00:26:30,003
A de-functioning colostomy,
at least.

449
00:26:30,003 --> 00:26:32,003
It was a new tumour, no MetS,

450
00:26:32,003 --> 00:26:35,003
in a fit, essentially healthy
72-year-old.

451
00:26:35,003 --> 00:26:39,003
We are being forced to deny patients
potentially life-saving treatment

452
00:26:39,003 --> 00:26:41,003
because we're overwhelmed
with COVID again.

453
00:26:41,003 --> 00:26:43,003
We're doing everything we can.
Tell me what are

454
00:26:43,003 --> 00:26:46,003
the procedures for determining...
We've tripled our ITU footprint...

455
00:26:46,003 --> 00:26:48,003
...who gets care at this point?
...and it's not nearly enough

456
00:26:48,003 --> 00:26:50,003
for all the COVID
pouring through the door.

457
00:26:50,003 --> 00:26:53,003
I cannot magic beds out of thin air.

458
00:26:53,003 --> 00:26:55,003
Actually, I can,
and that's what I have been doing,

459
00:26:55,003 --> 00:26:58,003
but there's a limit to what we can
do, and at some point, Abbey,

460
00:26:58,003 --> 00:27:01,003
we have to start accepting

461
00:27:01,003 --> 00:27:05,003
a reality that is in play
that is no-one's fault.

462
00:27:05,003 --> 00:27:09,003
No, no. This was not inevitable.

463
00:27:09,003 --> 00:27:11,043
This is where we've ended up
because...

464
00:27:11,043 --> 00:27:15,003
because people made decisions
they could have made differently.

465
00:27:15,003 --> 00:27:16,363
We're not locked down.

466
00:27:16,363 --> 00:27:20,003
The Christmas bubbles have
spread the variant far and wide,

467
00:27:20,003 --> 00:27:25,003
and no-one, no-one is showing
the public what's really happening.

468
00:27:25,003 --> 00:27:27,003
So people are getting together
online

469
00:27:27,003 --> 00:27:30,003
and protesting outside hospitals
they say are empty.

470
00:27:30,003 --> 00:27:33,003
Someone needs to be honest
about these pressures.

471
00:27:34,043 --> 00:27:37,003
If no-one else will,
then we need to be.

472
00:27:38,003 --> 00:27:41,003
People won't understand
what they don't see.

473
00:27:41,003 --> 00:27:44,003
The public don't think
hospitals are full,

474
00:27:44,003 --> 00:27:46,003
and why would they?
Some of the public.

475
00:27:46,003 --> 00:27:49,003
They don't believe that this virus
kills people, and why would they?

476
00:27:49,003 --> 00:27:53,003
They don't believe that we could
conceivably be rationing

477
00:27:53,003 --> 00:27:56,003
emergency care services,
and why would they?

478
00:27:57,003 --> 00:28:01,003
Why isn't anyone telling people
what's actually happening?

479
00:28:03,003 --> 00:28:06,003
All COVID comms
go through NHS England.

480
00:28:06,003 --> 00:28:07,003
They control that and not us.

481
00:28:07,003 --> 00:28:10,003
Well, if the Department of Health
won't tell the truth...

482
00:28:11,003 --> 00:28:13,843
...I will.
Abbey, take a breath.

483
00:28:15,683 --> 00:28:18,683
The NHS eats whistleblowers alive.

484
00:28:18,683 --> 00:28:20,043
Don't go there.

485
00:28:20,043 --> 00:28:22,003
We're already there.

486
00:28:28,003 --> 00:28:31,003
The first thing they'll do
is discredit you,

487
00:28:31,003 --> 00:28:34,003
spend 100 grand on lawyers
to claim you're the problem...

488
00:28:34,003 --> 00:28:37,003
and when they're done,
your career's ruined.

489
00:28:37,003 --> 00:28:38,683
Yep.

490
00:28:40,003 --> 00:28:42,003
You know I'm with you, but...

491
00:28:44,003 --> 00:28:45,003
...I just don't know.

492
00:28:56,003 --> 00:28:58,003
How much difference
will it really make?

493
00:28:59,843 --> 00:29:02,003
I need an extra pair of hands
outside.

494
00:29:02,003 --> 00:29:03,003
OK.

495
00:29:11,003 --> 00:29:14,003
Please help him.
OK, OK.

496
00:29:14,003 --> 00:29:15,003
Step back for me.

497
00:29:15,003 --> 00:29:17,003
Hello, sir. Sir?

498
00:29:17,003 --> 00:29:18,003
He's not breathing.

499
00:29:20,003 --> 00:29:22,003
He's cold. No pulse.
Get a trolley now.

500
00:29:22,003 --> 00:29:24,003
How long have you been driving him?

501
00:29:24,003 --> 00:29:25,003
My God...

502
00:29:25,003 --> 00:29:28,843
I came as fast as I could,
I don't want to be sick. I...

503
00:29:28,843 --> 00:29:31,003
It's OK.
It's a 20-minute journey.

504
00:29:36,003 --> 00:29:37,683
I'll pronounce him here

505
00:29:37,683 --> 00:29:39,363
and then let's get him
to the mortuary, please.

506
00:29:39,363 --> 00:29:41,683
PHONE RINGS

507
00:29:44,003 --> 00:29:45,003
Here.

508
00:29:47,843 --> 00:29:49,683
Driver's gonna need to isolate.

509
00:29:49,683 --> 00:29:51,003
Thanks, guys,
I need to get back to ED.

510
00:29:52,523 --> 00:29:54,043
WOMAN: 'Why are you not answering
your phone?

511
00:29:54,043 --> 00:29:56,003
'What's going on? Are you OK?'

512
00:29:56,003 --> 00:29:59,003
Hello? This is Dr Henderson.
'Hello?'

513
00:30:00,003 --> 00:30:02,003
Who am I speaking to?

514
00:30:02,003 --> 00:30:05,203
'Yeah, this is Khalid's wife, Nina.
Is he at the hospital?

515
00:30:05,203 --> 00:30:09,003
'They were...
We waited hours for an ambulance.

516
00:30:09,003 --> 00:30:10,003
'Is he OK? He just left,

517
00:30:10,003 --> 00:30:13,003
'and the driver said he was gonna
take him straight to the hospital.'

518
00:30:13,003 --> 00:30:15,003
Nina.

519
00:30:15,003 --> 00:30:16,003
'Yeah?'

520
00:30:17,003 --> 00:30:20,003
I'm afraid I have some
very difficult news for you.

521
00:30:20,003 --> 00:30:22,003
'What is going on? I...

522
00:30:22,003 --> 00:30:24,003
'Why are you answering his phone?'
Nina...

523
00:30:25,363 --> 00:30:28,003
...I'm so sorry to have
to tell you this over the phone.

524
00:30:30,523 --> 00:30:32,043
I'm afraid your husband has died.

525
00:30:35,003 --> 00:30:36,003
I'm so sorry.

526
00:30:36,003 --> 00:30:37,843
'No!'

527
00:30:37,843 --> 00:30:39,003
SOBBING

528
00:30:39,003 --> 00:30:40,003
'No!

529
00:30:41,003 --> 00:30:42,523
'No!'

530
00:30:45,203 --> 00:30:47,003
'Hi, is that the ITU reg?'

531
00:30:47,003 --> 00:30:51,003
I have a 68-year-old, Martin Paji,
desaturating on CPAP

532
00:30:51,003 --> 00:30:53,523
on 70%, sats now at 82.

533
00:30:53,523 --> 00:30:55,003
Please could you...

534
00:30:55,003 --> 00:30:56,683
'We'll try,
but every bed we've got's in use.

535
00:30:56,683 --> 00:30:59,003
'We're kind of, you know,
we're in that place.'

536
00:30:59,003 --> 00:31:01,363
He's only 68.
Please, will you at least review...

537
00:31:01,363 --> 00:31:04,003
'Look, we'll come if we can.'

538
00:31:08,003 --> 00:31:10,203
When... can you?
'No idea.

539
00:31:10,203 --> 00:31:11,363
'I'm sorry.'

540
00:31:15,003 --> 00:31:18,003
Hiya, Martin. Hiya, it's Emma.

541
00:31:18,003 --> 00:31:20,523
I just need to check your pulse
quickly, if that's all right.

542
00:31:20,523 --> 00:31:24,003
If you could just relax
a little bit.

543
00:31:24,003 --> 00:31:26,003
Can you relax a little bit for me?
LABOURED BREATHING

544
00:31:26,003 --> 00:31:27,043
Thank you, that's perfect.

545
00:31:27,043 --> 00:31:31,043
Hi, yeah, I called earlier about
Martin Paji, the 68-year-old...

546
00:31:31,043 --> 00:31:33,003
'Is this Emma?'
...on C... Yeah.

547
00:31:33,003 --> 00:31:36,003
Just wondering when I'm gonna get
some... anyone to review?

548
00:31:36,003 --> 00:31:37,523
'I'll see if ITU outreach
can come by.'

549
00:31:37,523 --> 00:31:40,003
Erm... OK, right,
we need to switch that over.

550
00:31:40,003 --> 00:31:43,003
Martin, Martin,
it's all right, it's all right.

551
00:31:43,003 --> 00:31:44,043
We'll come back to this in a minute,
OK?

552
00:31:44,043 --> 00:31:48,003
I'm gonna go find someone to help me
hold your hand whilst I do that, OK?

553
00:31:49,003 --> 00:31:50,003
Yeah.

554
00:31:50,003 --> 00:31:51,003
I mean, I'm worried about him,

555
00:31:51,003 --> 00:31:53,523
so if someone could come up
as soon as possible,

556
00:31:53,523 --> 00:31:55,003
that would really help me.

557
00:31:57,003 --> 00:31:58,003
Got it, yeah?

558
00:32:00,003 --> 00:32:03,003
Yep.
'We're drowning in here, sorry.'

559
00:32:03,003 --> 00:32:04,003
OK, thanks.

560
00:32:11,003 --> 00:32:13,003
SHAKY BREATHING

561
00:32:13,003 --> 00:32:16,363
So, yeah, he's doing well.
He's transferring independently now.

562
00:32:16,363 --> 00:32:18,003
OT and physio have been to see him,

563
00:32:18,003 --> 00:32:20,003
and I think they've written
in his notes.

564
00:32:20,003 --> 00:32:22,003
So, yeah,
I reckon he's good to go.

565
00:32:22,003 --> 00:32:23,003
Good. Thanks, Tracey.

566
00:32:23,003 --> 00:32:25,003
Could you give
the discharge co-ordinator a call?

567
00:32:25,003 --> 00:32:26,683
I've got to nip down for my vaccine.

568
00:32:26,683 --> 00:32:28,003
Oh, yeah,
you don't want to miss that.

569
00:32:28,003 --> 00:32:31,003
Where's Emma?
Wasn't she on overnight?

570
00:32:31,003 --> 00:32:33,003
Er, yeah, she was.

571
00:32:33,003 --> 00:32:34,003
I haven't seen her, though.

572
00:32:36,003 --> 00:32:39,003
So, Mr Connors...

573
00:32:39,003 --> 00:32:40,003
SHE DIALS

574
00:32:50,003 --> 00:32:53,003
BEEPING

575
00:32:58,003 --> 00:32:59,523
Emma?

576
00:33:01,003 --> 00:33:02,843
Oh, Emma.

577
00:33:05,003 --> 00:33:06,003
Emma, hey.

578
00:33:06,003 --> 00:33:08,003
EMMA SOBS

579
00:33:09,683 --> 00:33:11,003
It's OK.

580
00:33:12,003 --> 00:33:13,003
It's OK.

581
00:33:14,043 --> 00:33:16,003
It's OK, sweetheart.

582
00:33:21,003 --> 00:33:23,043
We're gonna work this out. OK?

583
00:34:19,003 --> 00:34:21,003
CLAMOURING

584
00:34:25,003 --> 00:34:28,003
You deserve Nuremberg, you scum!

585
00:34:28,003 --> 00:34:29,523
You hear me?

586
00:34:29,523 --> 00:34:32,003
National death service!
Murderous bitch.

587
00:34:32,003 --> 00:34:34,003
SPITTING,
SHE GASPS

588
00:34:35,003 --> 00:34:36,003
Fuck!

589
00:35:38,203 --> 00:35:41,003
LOW CHATTER

590
00:36:30,843 --> 00:36:33,003
LINE RINGING

591
00:36:33,003 --> 00:36:35,003
'Chat Room Radio,
how can I help you?'

592
00:36:37,003 --> 00:36:39,003
Hello, hi, erm...

593
00:36:39,003 --> 00:36:42,003
I'd like to speak
to a health journalist, please.

594
00:36:42,003 --> 00:36:44,003
'Who's calling, please?'

595
00:36:45,003 --> 00:36:48,003
Erm... No, sorry, I can't...

596
00:36:49,003 --> 00:36:52,003
I can't give you my name,
but I'm a doctor.

597
00:36:52,003 --> 00:36:54,003
A COVID doctor.

598
00:36:54,003 --> 00:36:55,843
'And where do you work?'

599
00:36:58,043 --> 00:37:00,683
No, no, this needs to be anonymous.

600
00:37:02,003 --> 00:37:04,003
You can just put your things
on this chair.

601
00:37:04,003 --> 00:37:06,003
You'll just be sat right here.

602
00:37:11,003 --> 00:37:12,523
Would you like some water?

603
00:37:14,003 --> 00:37:16,003
Oh, no, thank you.

604
00:37:16,003 --> 00:37:18,003
You can take your mask off, yeah?

605
00:37:21,003 --> 00:37:23,003
Welcome back.
It's eight minutes past six,

606
00:37:23,003 --> 00:37:25,683
and right now I'm joined by a doctor

607
00:37:25,683 --> 00:37:29,003
who's currently working on COVID
wards in an NHS hospital.

608
00:37:29,003 --> 00:37:31,003
You've asked to remain anonymous,

609
00:37:31,003 --> 00:37:37,003
but you want to talk about your
experiences as an NHS consultant.

610
00:37:37,003 --> 00:37:41,043
Talk to me about the situation
in your hospital right now.

611
00:37:42,043 --> 00:37:46,003
We are overwhelmed with COVID.

612
00:37:47,003 --> 00:37:50,003
Old people, young people.

613
00:37:50,003 --> 00:37:53,003
We have 30-year-olds in our ITU.

614
00:37:53,003 --> 00:37:57,203
There are pregnant women
with COVID on ventilators.

615
00:37:57,203 --> 00:38:01,003
There aren't enough staff
or machines, and...

616
00:38:01,003 --> 00:38:05,003
we can't give everyone
the care they need.

617
00:38:06,003 --> 00:38:10,003
Are you saying that care
is being rationed,

618
00:38:10,003 --> 00:38:14,003
that you're choosing between
who lives and who dies?

619
00:38:15,043 --> 00:38:20,003
Yeah. So, if...
if you have, say, cancer...

620
00:38:20,003 --> 00:38:23,003
and you need an ITU bed...

621
00:38:23,003 --> 00:38:25,003
you might not necessarily get it

622
00:38:25,003 --> 00:38:29,003
because they're filled with people
dying from COVID.

623
00:38:29,003 --> 00:38:34,003
We are seeing three generations
of the same family

624
00:38:34,003 --> 00:38:36,003
all dying, one after the other,

625
00:38:36,003 --> 00:38:38,003
because they mixed at Christmas.

626
00:38:38,003 --> 00:38:41,003
It is... horrific.

627
00:38:41,003 --> 00:38:43,003
It's like a war zone.

628
00:38:43,003 --> 00:38:46,843
We have staff members
who work on the front line

629
00:38:46,843 --> 00:38:49,203
who still haven't been able
to get a vaccine yet.

630
00:38:49,203 --> 00:38:52,003
I can tell it's emotional for you.

631
00:38:52,003 --> 00:38:53,003
Yes.

632
00:38:53,003 --> 00:38:57,003
So, when people say
that COVID isn't real,

633
00:38:57,003 --> 00:39:01,003
when people say that hospitals
are empty, it must make you...

634
00:39:01,003 --> 00:39:06,003
Hospitals are definitely not empty.
It's the complete opposite.

635
00:39:06,003 --> 00:39:10,003
And I just want to say to people
to please, please stay at home.

636
00:39:10,003 --> 00:39:14,003
Please follow the rules.
I know it's difficult.

637
00:39:14,003 --> 00:39:17,003
We are genuinely struggling

638
00:39:17,003 --> 00:39:20,003
to give everyone the care
they need at the moment.

639
00:39:20,003 --> 00:39:22,003
We just can't cope with the numbers.

640
00:39:22,003 --> 00:39:26,003
Why is this not coming
from NHS England?

641
00:39:29,363 --> 00:39:32,003
Well, we're not allowed
to talk about this.

642
00:39:32,003 --> 00:39:35,003
So you're a whistle-blower.
You shouldn't be here?

643
00:39:35,003 --> 00:39:37,203
Erm... Right now...

644
00:39:39,003 --> 00:39:44,003
...cameras, press, they aren't
allowed inside hospitals,

645
00:39:44,003 --> 00:39:48,003
at the exact moment
it's so important they should be.

646
00:39:48,003 --> 00:39:52,003
So nobody knows how bad
conditions are,

647
00:39:52,003 --> 00:39:56,003
and that's why these other stories
fill that gap.

648
00:39:56,003 --> 00:39:59,003
OK, but some might say
that gap's being filled now

649
00:39:59,003 --> 00:40:03,523
with people asking why
you are hiding behind anonymity.

650
00:40:03,523 --> 00:40:06,003
I mean, in this current climate,
some will say,

651
00:40:06,003 --> 00:40:08,003
"Are you even a doctor?

652
00:40:08,003 --> 00:40:09,683
"Why are you scaremongering?"

653
00:40:09,683 --> 00:40:13,003
What's your motive
behind whistle-blowing right now?

654
00:40:13,003 --> 00:40:17,003
Talk to those people directly.
What have you got to say to them?

655
00:40:18,683 --> 00:40:24,003
I would say to them that I have been
a doctor for 15 years,

656
00:40:24,003 --> 00:40:29,003
and I am seeing things
at the bedside

657
00:40:29,003 --> 00:40:30,843
that I can never un-see.

658
00:40:34,003 --> 00:40:36,003
And if I don't tell the truth...

659
00:40:37,003 --> 00:40:39,203
...I don't deserve
to be a doctor at all.

660
00:40:40,523 --> 00:40:44,003
Right, but people are spreading
doubt about what doctors are saying.

661
00:40:44,003 --> 00:40:49,003
They are eroding trust
in what doctors are saying.

662
00:40:49,003 --> 00:40:52,523
How can we trust
what you are saying?

663
00:40:56,003 --> 00:40:57,003
Well...

664
00:41:03,003 --> 00:41:04,003
Look, I, erm...

665
00:41:14,003 --> 00:41:16,003
My name is Abbey Henderson.

666
00:41:19,003 --> 00:41:23,003
I'm an NHS consultant
in acute medicine,

667
00:41:23,003 --> 00:41:28,003
and my GMC number is 3170981.

668
00:41:29,003 --> 00:41:32,003
And I am here representing
my own views,

669
00:41:32,003 --> 00:41:35,003
my own experiences, my past year.

670
00:41:36,363 --> 00:41:42,003
I believe that there have been
deaths from COVID in care homes,

671
00:41:42,003 --> 00:41:45,683
in hospitals,
in the back of ambulances,

672
00:41:45,683 --> 00:41:49,003
that resulted from locking down
too late and incompletely,

673
00:41:49,003 --> 00:41:52,003
and those people you speak about

674
00:41:52,003 --> 00:41:55,003
can and absolutely should
come forward

675
00:41:55,003 --> 00:41:58,683
and talk about their views
and their experiences too.

676
00:42:00,003 --> 00:42:04,003
But they cannot deny
the reality of mine.

677
00:42:04,003 --> 00:42:07,003
Because if you get sick
and you need a hospital bed...

678
00:42:07,003 --> 00:42:10,003
then my reality
is going to become yours.

679
00:42:15,003 --> 00:42:16,003
ABBEY: Was it all OK?

680
00:42:16,003 --> 00:42:19,003
'Are you kidding, it was incredible.

681
00:42:20,003 --> 00:42:22,843
'I love you so much.'
PHONE BUZZES

682
00:42:22,843 --> 00:42:25,003
'Whatever happens, OK, I love you.'
Someone's trying to call me.

683
00:42:25,003 --> 00:42:27,843
'Graham Norton, is it?'
SHE CHUCKLES

684
00:42:27,843 --> 00:42:29,003
I'd better go.

685
00:42:29,003 --> 00:42:31,003
'All right, go, go, go.
I'll see you later.'

686
00:42:31,003 --> 00:42:33,363
Bye. Bye-bye, bye. Love you. Bye.
'Love you.'

687
00:42:38,003 --> 00:42:40,003
Hello?

688
00:42:40,003 --> 00:42:41,843
'Hi, Abbey, it's Robert.'

689
00:42:43,683 --> 00:42:47,003
Robert...?
'Hexfield, NHS England.'

690
00:42:50,003 --> 00:42:51,523
Oh, hi.

691
00:42:51,523 --> 00:42:53,003
'Yeah, hi.

692
00:42:56,363 --> 00:42:59,003
'I wonder how your CEO will feel
about that interview.

693
00:43:02,003 --> 00:43:05,003
'And I'm also wondering what
the GMC will feel about it, Abbey.'

694
00:43:09,003 --> 00:43:10,003
Well, I'm...

695
00:43:11,003 --> 00:43:13,203
...not sure what you're saying
to me, Robert.

696
00:43:15,003 --> 00:43:16,003
But as I stated...

697
00:43:18,003 --> 00:43:20,003
...I have an NHS duty of candour.

698
00:43:21,843 --> 00:43:26,003
A professional duty to be truthful
about failures of care.

699
00:43:26,003 --> 00:43:28,003
We all do.

700
00:43:28,003 --> 00:43:29,003
So, yeah...

701
00:43:31,003 --> 00:43:33,003
...I guess we'll see
what the GMC says.

702
00:43:47,003 --> 00:43:50,003
REPORTER: 'Another, for a second day
in a row, grim record.

703
00:43:50,003 --> 00:43:52,003
'1,820 deaths.'

704
00:43:52,003 --> 00:43:55,203
'100,000 dead in the ten months

705
00:43:55,203 --> 00:43:59,003
'since Daryl Blakely became
one of the first.'

706
00:43:59,003 --> 00:44:01,003
THE QUEEN: 'We should take comfort

707
00:44:01,003 --> 00:44:04,003
'that while we may have more
still to endure,

708
00:44:04,003 --> 00:44:06,043
'better days will return.'

709
00:44:06,043 --> 00:44:09,203
REPORTER: 'And now, here we are,
the first vaccinations.

710
00:44:09,203 --> 00:44:11,003
'There is still a long way to go,

711
00:44:11,003 --> 00:44:13,843
'but there is finally
a glimmer of hope

712
00:44:13,843 --> 00:44:16,003
'that one day soon
this will be over.'

713
00:44:16,003 --> 00:44:19,003
'A long-awaited public inquiry
into the COVID pandemic

714
00:44:19,003 --> 00:44:23,003
'is finally set to get underway
tomorrow.'

715
00:44:23,003 --> 00:44:26,003
We will be with our friends again.

716
00:44:26,003 --> 00:44:28,843
We will be with our families again.

717
00:44:28,843 --> 00:44:31,003
We will meet again.

718
00:44:31,003 --> 00:44:34,003
LOW CHATTER

719
00:44:34,003 --> 00:44:36,003
Thank you for organising today.

720
00:44:36,003 --> 00:44:39,003
I just wish we could do more.
Yeah.

721
00:44:39,003 --> 00:44:41,003
Thanks.
Found it really helpful.

722
00:44:41,003 --> 00:44:43,003
I appreciate your help...

723
00:44:43,003 --> 00:44:44,003
and support.

724
00:44:49,003 --> 00:44:50,003
Hi, come in.

725
00:44:51,003 --> 00:44:52,003
You're welcome.

726
00:44:54,003 --> 00:44:55,003
Hiya.

727
00:44:57,003 --> 00:44:58,843
How are you doing?

728
00:44:58,843 --> 00:45:01,003
Trying, I guess.

729
00:45:02,523 --> 00:45:06,003
Trying... not to leave medicine.

730
00:45:06,003 --> 00:45:07,003
Right.

731
00:45:13,003 --> 00:45:14,003
Well...

732
00:45:16,003 --> 00:45:18,003
I think you'd make
a wonderful doctor.

733
00:45:20,003 --> 00:45:22,003
But...

734
00:45:22,003 --> 00:45:24,003
you need to do what's best for you.

735
00:45:26,003 --> 00:45:28,003
Thank you.

736
00:45:31,003 --> 00:45:33,003
Can I ask...

737
00:45:33,003 --> 00:45:35,003
have you ever thought of leaving?

738
00:45:35,003 --> 00:45:36,003
Yeah.

739
00:45:36,003 --> 00:45:39,003
Yeah, I've thought about it,
of course.

740
00:45:42,003 --> 00:45:45,003
But I keep coming back
to the idea that...

741
00:45:48,003 --> 00:45:50,003
...what we do has value.

742
00:45:52,003 --> 00:45:54,003
It matters.

743
00:46:17,003 --> 00:46:21,043
We're just here to talk, that's it.

744
00:46:21,043 --> 00:46:24,003
If it helps. Yeah?

745
00:46:24,003 --> 00:46:26,363
OK. Shall we?

746
00:46:35,203 --> 00:46:37,003
Right.

747
00:46:38,003 --> 00:46:40,683
Thanks for coming.
You're all very welcome.

748
00:46:40,683 --> 00:46:43,003
Some old faces, some new.

749
00:46:44,003 --> 00:46:49,003
This is a room...
we can talk, we can listen...

750
00:47:11,003 --> 00:47:13,003
Subtitles by accessibility@itv.com