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News of the Princess
flashed around the world.

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HE SPEAKS FRENCH

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Diana.
Lady Diana Spencer.

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JAMES D'ARCY: The death of Diana,
Princess of Wales,

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sent shockwaves around the world.

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The Prime Minister was woken
at two o'clock this morning.

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What followed was a day
that no-one had prepared for.

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No-one could expect
Buckingham Palace

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to have been ready for it,
and they weren't.

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Whatever plans exist, rip 'em up.

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Rip up the rule book.
This is different.

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Now we go behind the scenes

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to discover what actually happened
on the day Diana died.

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Everything was a rush.

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I didn't expect when I left home

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to be standing
in the embassy at Paris.

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From those
at the heart of events that day...

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This has been your life, Jane.

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You've recorded this woman
all these years.

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You have to be professional.
You've got to go and end this story.

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..in the newsrooms...

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We were working against the clock.

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Getting it wrong in a situation
like this

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was going to carry
a very high price.

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..and the corridors of Number Ten...

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I went on the phone to Tony.

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He absolutely clocked it
straight away.

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..to the RAF who brought her home.

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There were over 400 press.

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And obviously, my thought was,
"This has gotta be a good landing."

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This is the story of those 24 hours.

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I think the death of Diana
was one of the greatest stories

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of the second half of the century.

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It was a day
that changed everything.

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I can't recall it
being a particularly busy

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or newsworthy weekend.

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It was a relatively quiet weekend...

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..so I wasn't expecting
to be called in

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to do one
of my biggest ever stories.

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BIG BEN CHIMES

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I was at home, and I lived
very near to Television Centre,

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and I was called at quarter to,
one o'clock in the morning.

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It was undoubtedly
a serious accident,

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and it would be something
that we needed to cover

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as breaking news...
wherever it led us.

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I was in bed, and then at 1:10,
the phone went,

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and it was my editor, Lucian Hudson,
who was on the phone,

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and he said,
"I've got news for you."

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And I said,

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"Nick, this is Lucian.
There's been a car crash in Paris.

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"Dodi is confirmed dead.

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"Diana was in the car."

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Now, I'm not gonna repeat
exactly the words I used,

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but I more or less said,

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"Don't wind me up at this time
on a Sunday morning."

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But he said, "No, this is serious."
This was 1:10.

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By half past two,
I was on air in the BBC Studios

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in Television Centre.

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At the time,
the BBC was still three months away

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from launching their round-the-clock
rolling news service, News 24,

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and BBC World's global service,
BBC Prime,

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was the only live channel
the broadcaster had.

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I lived pretty close
to Television Centre.

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It probably took me
15 minutes maximum to get there.

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There was that sense of,
"Is this really happening?

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"What on earth is going on?"

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Because I thought to myself,

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I was entertaining guests
to a dinner a couple of hours ago.

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We were working against the clock.
The news was already out.

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What we now needed to do
was mobilise effectively for it.

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To get on the air
and stay on the air.

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OK. Stand by, guys.

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I realised that I'd be thrown in
into a studio situation

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where, earpiece in, camera on,
erm, no autocue.

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Having to work out what has really
taken place and to be correct.

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Sources were quite limited,
but widely reported.

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We know we had enough to go on
to justify coverage.

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But then what we all had to do
was be vigilant

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that we're not reporting something
that was misleading

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or indeed completely inaccurate.

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Because getting it wrong

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in a situation like this was going
to carry a very high price.

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MACHINE BEEPS

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And we welcome viewers to BBC Prime
with the viewers that...

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with the news that Diana,
Princess of Wales,

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has been seriously injured
and her companion

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Dodi Al Fayed has been killed

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in a motor accident
in the French capital.

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In Paris, the paparazzi at the scene

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were arrested
by the French authorities.

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REPORTER: 'For once,
they are the men

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'in front of the camera,
not behind it.

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'The seven French paparazzi,
witnesses say,

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'were chasing the Princess's car
on motorbikes when it crashed.

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'Some or all could face charges,
perhaps as serious

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'as the French equivalent
of manslaughter.'

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TOM CRUISE: I've actually been
in that same tunnel,

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being chased by paparazzi,

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and they run lights
and they chase you

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and harass you the whole time.

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It happens all over the world.

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You don't know what it's like
being chased by them.

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It is harassment.

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Meanwhile, the news was beginning
to break around the world.

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I was the other side of the world.
I was living in Hong Kong.

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It was a Saturday night.
Hong Kong was a party town.

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And we'd all been out late.

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And I'd woken up
on the Sunday morning,

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and I was on the sofa
watching the television.

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We didn't have mobile phones.

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We weren't going to computers
for news.

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We had the local channels,
some of which were in Chinese,

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and then we had BBC World News,
which I was just glued to.

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SPEAKS IN OWN LANGUAGE

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SPEAKS IN OWN LANGUAGE

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I remember thinking,
"When do I call home?"

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We were seven hours ahead.

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The rest of... the rest of the world
didn't know yet.

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"When do I call London?
When do I call..."

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My family were in Sheffield.
Like, do I... Would I wake them up?

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Would I tell them what I'm hearing?

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I woke my dad up
because he lived next door,

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and I woke him up,
and we put the television on,

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and we watched it kind of unfold,
not really believing it.

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At the moment, we have no further
official news on the accident,

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which has taken place
in Paris this evening.

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We were trying to fill
a very difficult void

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where we knew what was going on,

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but we didn't know the details
of what was going on.

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There wasn't that immediacy
of access and corroboration

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which you get these days.

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Stephen, is there
any further detail emerging?

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No. Not really. Erm...

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Initially, it seemed
that maybe Diana, Princess of Wales,

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had escaped relatively lightly.

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I don't think anyone knew
what was happening,

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including Stephen Jessel.

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He happened to be in Paris,
but being in an apartment in Paris

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doesn't mean to say
you know what's going on.

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There were obviously sources
reporting on,

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"Is Diana going to survive or not?"

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And that's what
we were closely monitoring.

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And there was a thirst, a hunger,
for facts, for information.

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Got a piece of information here.
What do we do with it?

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We can't get it verified,
so let's just hang onto that.

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And the challenge
for the first couple of hours

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was to make sure we filled the space
with good information.

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What I didn't realise was that there
were people who phoned in

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and said they had seen a woman
walk away from the wreckage.

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And we were right to pause.
Rather than speculate.

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My dad said to me, "Do you know,
Jane, I think she's died."

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And I said,
"Well, what makes you say that?"

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He went, "It's getting serious,
they're not saying anything.

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"The Palace
had gone absolutely quiet.

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"There's no comment."
I said, "No, it's not possible."

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The British Prime Minister,
Tony Blair,

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was woken early today
to be told of the crash.

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A statement from Downing Street
said he is shocked

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and saddened by what he sees
as a devastating, appalling tragedy.

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Prime Minister Tony Blair
was in his Sedgefield constituency

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when he was told of the news,
but at that stage,

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no-one knew the full picture.

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We heard for a reliable source
that Diana had died.

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The BBC typically relied on more
than one source to report any news.

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The way in which we discovered
that the information was correct,

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that Princess Diana was dead,
came from the Philippines.

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And it has just been reported

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that Robin Cook,
the British Foreign Secretary,

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who's currently on a four-nation
tour of the Far East,

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has delayed his departure
from the capital of the Philippines,

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Manila, for what is described
as an important announcement

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about the health of Diana,
Princess of Wales.

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The sudden grounding
of a senior minister's plane

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only happens in times
of national crisis.

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It was the vital piece
of corroboration

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that Nick and Lucian
had been waiting for.

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Which, for me, was a prompt
that we're that territory

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of possibly talking
about a death here.

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At that point,
there's a feeling of security

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that the information is correct

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and that therefore
you can go with it.

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NICHOLAS WITCHELL: 'Robin Cook,
looking extremely sombre,

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'of course,
is an entirely inadequate word

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'in the circumstances.

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'We are aboard his plane,
which is leaving in a few moments,

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'but a few minutes ago,
he came down the steps of the plane

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'to issue a statement.'

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Now we can report
that the British Foreign Secretary,

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Robin Cook,
speaking in the Philippines,

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has just confirmed that Diana,
Princess of Wales,

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has died following the car crash
at midnight in Paris.

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I remember thinking,
"What happens now?"

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You know, what happens
for the rest of the day?

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Does the rest of the day happen
or does everything get cancelled?

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And realising that London, the UK,

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the rest of the world,
was gonna wake up to this news.

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You wondered
what the world would make of it.

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On Sunday morning, as newsrooms
across Britain went into overdrive,

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the Queen was two weeks into her
annual summer residence in Balmoral.

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With her were the Duke of Edinburgh,

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the Prince of Wales
and her grandsons William and Harry.

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Well, the Queen was informed
by the private secretary,

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who was in London,
and there is always

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a private secretary on duty
wherever the Queen is.

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And he informed her
and the Prince of Wales

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what had happened in Paris.

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She came out of the bedroom.
I remember somebody telling me,

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and she was sort of clutching
a hot water bottle,

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and it's cold there,
even in the summer.

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When the news came
that Diana had died,

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the shock must have been...
palpable.

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Charles was beside himself.
He was a really distraught man.

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And, er, the Queen and Prince Philip
were devastated.

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The Royal Household
is ready for most deaths,

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but not of young people.

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I think they had to sit down
and respond to this tragic death.

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As the Royal Family came to terms
with the tragic news

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at their Scottish retreat...

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..down in London,

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people began laying flowers
outside Buckingham Palace.

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I was shocked.

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It's hard to explain what is inside.

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It's, erm...

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It's tragic. It's obviously
a sad day for England today.

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Already, television crews,
journalists,

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photographers,
are beginning to assemble here.

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A single light is burning
in one of the upstairs windows.

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But at the moment,
Buckingham Palace remains silent.

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I was watching the scenes
of Buckingham Palace,

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and the first images I remember
was kind of young guys

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coming back
from the clubs that night,

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and they'd come just
to try and get their heads around

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the news that was coming out.

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Why did you come here so early?
What made you come so quickly?

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Just to show our respect,

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because we were in London, we wanted
to show that we respected her.

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00:14:25,120 --> 00:14:26,960
Erm, just...

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I don't know.
Just to give a symbol that we cared.

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'Diana, Princess of Wales.'
'Lady Diana Spencer.'

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00:14:38,480 --> 00:14:39,640
'Diana, Princess of Wales.'

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News of the Princess's death
flashed around the world.

242
00:14:42,520 --> 00:14:46,240
By dawn, Britons up and down
the country began waking up

243
00:14:46,280 --> 00:14:49,960
to the news that Diana,
Princess of Wales, was dead.

244
00:14:50,000 --> 00:14:54,360
Diana, Princess of Wales,
has been killed in a car accident.

245
00:14:54,400 --> 00:14:55,840
SIRENS BLARE

246
00:14:55,880 --> 00:14:57,400
HE SPEAKS FRENCH

247
00:14:57,440 --> 00:14:59,280
HE SPEAKS OWN LANGUAGE

248
00:14:59,320 --> 00:15:01,440
SHE SPEAKS OWN LANGUAGE

249
00:15:04,000 --> 00:15:07,440
I was completely shocked.
It was totally unexpected.

250
00:15:07,480 --> 00:15:09,960
I ran downstairs,
and I put on the telly.

251
00:15:10,000 --> 00:15:12,680
You know, my children want to know
why there weren't any cartoons.

252
00:15:12,720 --> 00:15:15,400
There was just a picture of Diana.
I couldn't believe it.

253
00:15:15,440 --> 00:15:17,400
Like everyone else, you know.
She was very young.

254
00:15:17,440 --> 00:15:19,680
It was very unexpected.
And it was very tragic.

255
00:15:19,720 --> 00:15:22,000
The death of the world's
most famous woman

256
00:15:22,040 --> 00:15:24,200
has brought tribute,
disbelief and shock.

257
00:15:28,960 --> 00:15:30,960
The phone went,
and it was one of my colleagues

258
00:15:31,000 --> 00:15:34,880
from Balmoral, and he said,
"Just sit on the edge of the bed,

259
00:15:34,920 --> 00:15:38,120
"put the television on,
and be prepared."

260
00:15:39,320 --> 00:15:43,640
That Sunday, the National Grid
recorded a surge in power usage

261
00:15:43,680 --> 00:15:47,240
as millions of Britons
switched their TVs and kettles on

262
00:15:47,280 --> 00:15:48,560
at the same time.

263
00:15:49,800 --> 00:15:52,920
Typical British reaction
is you put a kettle on

264
00:15:52,960 --> 00:15:54,640
and make a cup of tea
to console yourself

265
00:15:54,680 --> 00:15:56,520
and then sit
in front of the television set.

266
00:15:56,560 --> 00:15:58,600
You know, you were mesmerised by it.

267
00:15:58,640 --> 00:15:59,840
I never lived through JFK.

268
00:15:59,880 --> 00:16:01,920
You know, I never lived through
the moon landings.

269
00:16:01,960 --> 00:16:04,560
I don't know
what a unifying news event

270
00:16:04,600 --> 00:16:08,440
would have felt like before this,
but that was it.

271
00:16:08,480 --> 00:16:10,440
You know, that was it.

272
00:16:10,480 --> 00:16:12,840
Now I look back, and I think...

273
00:16:14,200 --> 00:16:18,320
.."Was that the biggest news story
that happened in our lifetime?"

274
00:16:18,360 --> 00:16:22,840
But as a one-off news event,

275
00:16:22,880 --> 00:16:25,160
there's been nothing
bigger than that.

276
00:16:28,840 --> 00:16:33,200
As the tributes continued to pile up
outside Kensington Palace,

277
00:16:33,240 --> 00:16:36,480
Diana's staff gathered inside
to make arrangements

278
00:16:36,520 --> 00:16:38,840
for her repatriation.

279
00:16:38,880 --> 00:16:40,440
We were called to Kensington Palace,

280
00:16:40,480 --> 00:16:44,440
where the Princess's office
was part of her living quarters.

281
00:16:48,400 --> 00:16:52,600
We were a little office
with a small troop of people.

282
00:16:53,600 --> 00:16:55,480
We all arrived, about six of us.

283
00:16:55,520 --> 00:16:59,240
And, erm, Michael Gibbins,
who was the private secretary.

284
00:17:00,320 --> 00:17:03,040
When he told us the sad news
that she had passed,

285
00:17:03,080 --> 00:17:06,080
everybody was just horror-struck,
really.

286
00:17:08,240 --> 00:17:10,440
Diana's driver, Colin Tebbutt,

287
00:17:10,480 --> 00:17:13,680
had been due to collect Diana
that day from Battersea Heliport

288
00:17:13,720 --> 00:17:15,760
so she could see her sons.

289
00:17:15,800 --> 00:17:19,600
Having spoken to her
less than 12 hours before,

290
00:17:19,640 --> 00:17:22,640
he may have been one
of the last people to talk to Diana.

291
00:17:24,600 --> 00:17:27,840
You know, that night she'd rung,
and she's gone now,

292
00:17:27,880 --> 00:17:30,200
and that was... that was it.

293
00:17:30,240 --> 00:17:33,040
In the office,
there was a lot of silence.

294
00:17:36,760 --> 00:17:38,080
We just looked at each other...

295
00:17:39,200 --> 00:17:41,440
..trying to get together
what we should do.

296
00:17:42,880 --> 00:17:44,120
At the time,

297
00:17:44,160 --> 00:17:47,640
Diana was still considered
a princess by the British public,

298
00:17:47,680 --> 00:17:52,200
but she was no longer an
official member of the Royal Family.

299
00:17:52,240 --> 00:17:56,760
Her unique position raised questions
that no-one had a ready answer for.

300
00:17:59,040 --> 00:18:01,480
I think she was a headache,
frankly, to the Royal Family.

301
00:18:01,520 --> 00:18:02,960
They didn't know
what to do with her.

302
00:18:03,000 --> 00:18:05,320
She was, at this stage,
outside the Royal Family,

303
00:18:05,360 --> 00:18:09,240
but yet she was still
kind of adored by the nation.

304
00:18:09,280 --> 00:18:13,240
And so I think she was straddling
this slightly... odd role.

305
00:18:13,280 --> 00:18:15,520
Even though she was officially
out of the Royal Family,

306
00:18:15,560 --> 00:18:18,840
as far as the nation was concerned,
she was their beloved princess.

307
00:18:18,880 --> 00:18:22,440
There was a disconnected nature
of her new existence,

308
00:18:22,480 --> 00:18:25,480
and that puts the Royal Household
in a complicated position,

309
00:18:25,520 --> 00:18:29,720
because essentially,
she was now outside The Firm.

310
00:18:42,320 --> 00:18:45,520
That Sunday morning,
Diana's uncertain role

311
00:18:45,560 --> 00:18:48,560
within the Royal Family
was a dilemma felt by many.

312
00:18:49,680 --> 00:18:52,160
Right from the start, everyone,
whether it's Royal Family

313
00:18:52,200 --> 00:18:53,640
at Balmoral,

314
00:18:53,680 --> 00:18:55,880
members of the Spencer family
on the end of the phone,

315
00:18:55,920 --> 00:18:58,760
Cabinet Secretary Robin Butler
in Downing Street,

316
00:18:58,800 --> 00:19:01,160
the Lord Chamberlain
at Buckingham Palace,

317
00:19:01,200 --> 00:19:03,280
the British Embassy in Paris.

318
00:19:03,320 --> 00:19:05,560
I mean,
you've got all these operations

319
00:19:05,600 --> 00:19:08,880
in the very early hours
all having to make decisions,

320
00:19:08,920 --> 00:19:11,720
and everyone's wondering,
you know, "What do we do?"

321
00:19:11,760 --> 00:19:17,800
Suddenly, a piece of news
forces all the institutions

322
00:19:17,840 --> 00:19:21,600
to re-establish what their role
in this moment is.

323
00:19:21,640 --> 00:19:25,800
And I think it was very tough,
probably, in those early hours.

324
00:19:30,200 --> 00:19:32,560
Tony Blair was still
just three months

325
00:19:32,600 --> 00:19:34,680
into his role as Prime Minister,

326
00:19:34,720 --> 00:19:39,000
and this was the first major test
for his new Labour government.

327
00:19:39,040 --> 00:19:42,040
The first call he made
was to his Communications Chief,

328
00:19:42,080 --> 00:19:45,600
Alastair Campbell,
to begin shaping the public message.

329
00:19:45,640 --> 00:19:49,560
I went on the phone to Tony.
He was up in Sedgefield.

330
00:19:49,600 --> 00:19:51,480
We had a, you know,
quick conversation.

331
00:19:52,840 --> 00:19:55,560
He absolutely clocked it
straight away.

332
00:19:55,600 --> 00:20:00,120
There was a phrase he used to use,
"My God, this is enormous doings."

333
00:20:00,160 --> 00:20:03,280
You know,
this is really big stuff here,

334
00:20:03,320 --> 00:20:09,320
and we've got to just be absolutely
wise and sensible and focussed.

335
00:20:09,360 --> 00:20:12,720
As Campbell began crafting
the official response,

336
00:20:12,760 --> 00:20:17,000
Blair's team moved to open
secure lines to Buckingham Palace.

337
00:20:17,040 --> 00:20:19,720
Tony was having
separate conversations

338
00:20:19,760 --> 00:20:23,000
with very, very senior people
in Balmoral

339
00:20:23,040 --> 00:20:25,400
and with Her Majesty herself.

340
00:20:25,440 --> 00:20:28,160
I mean, don't forget,
we'd just come into government.

341
00:20:28,200 --> 00:20:31,920
I mean, we'd only come in in June,
and this happens in August.

342
00:20:31,960 --> 00:20:35,720
So we were all sort of ingenues,
you know, in government...

343
00:20:36,800 --> 00:20:40,360
..and didn't sort of know quite,
you know, how things worked.

344
00:20:42,240 --> 00:20:45,040
Two institutions
that didn't really know each other

345
00:20:45,080 --> 00:20:48,960
were suddenly having
to get to know each other at speed.

346
00:20:49,000 --> 00:20:52,760
But what we were good at
was sort of communications.

347
00:20:57,800 --> 00:21:01,720
Having released one of the first
public statements two hours earlier,

348
00:21:01,760 --> 00:21:03,680
Blair made a second statement.

349
00:21:05,080 --> 00:21:06,440
The British Prime Minister,

350
00:21:06,480 --> 00:21:08,480
Tony Blair, said,
"I am utterly devastated.

351
00:21:08,520 --> 00:21:09,800
"The whole of our country,

352
00:21:09,840 --> 00:21:12,640
"all of us, will be
in a state of shock and mourning."

353
00:21:15,000 --> 00:21:17,640
Meanwhile, the department
in Buckingham Palace

354
00:21:17,680 --> 00:21:19,800
responsible for ceremonial events,

355
00:21:19,840 --> 00:21:23,480
the Lord Chamberlain's Office,
was preparing to respond.

356
00:21:25,200 --> 00:21:28,880
The head of the Household,
David Ogilvy, Earl of Airlie,

357
00:21:28,920 --> 00:21:32,600
suddenly found he was at the heart
of one of the most important

358
00:21:32,640 --> 00:21:35,160
ceremonial decisions
of a generation.

359
00:21:36,280 --> 00:21:38,920
I would imagine
he would have listed the likelihood

360
00:21:38,960 --> 00:21:43,680
of Diana, Princess of Wales,
dying as zero.

361
00:21:44,760 --> 00:21:50,120
And suddenly, not only
is he seeing this news item,

362
00:21:50,160 --> 00:21:53,680
but the implication
probably starts to trigger.

363
00:21:53,720 --> 00:21:57,440
How will this affect the Palace?

364
00:21:58,800 --> 00:22:02,760
This was an unprecedented thing
to happen to the Royal Family.

365
00:22:02,800 --> 00:22:05,240
Nothing like this
had ever happened before.

366
00:22:05,280 --> 00:22:10,040
I think it was a most pivotal moment
for them in the last 100 years.

367
00:22:12,160 --> 00:22:15,200
The Earl of Airlie was down
in London about to go on holiday,

368
00:22:15,240 --> 00:22:16,840
and he rang up the controllers,

369
00:22:16,880 --> 00:22:19,320
the head of ceremonial
at the Palace.

370
00:22:19,360 --> 00:22:22,080
Very distinguished
ex-Scots Guards officer

371
00:22:22,120 --> 00:22:23,520
called Malcolm Ross.

372
00:22:23,560 --> 00:22:25,880
Said,
"You need to get down here fast.

373
00:22:25,920 --> 00:22:29,400
"Whatever plans we have,
tear them up."

374
00:22:29,440 --> 00:22:32,520
His words were,
"This is going to be de novo."

375
00:22:33,840 --> 00:22:37,200
Start afresh, clean slate.
Rethink everything.

376
00:22:39,120 --> 00:22:41,200
For a palace steeped in precedent,

377
00:22:41,240 --> 00:22:45,160
one question loomed largest
for all the key players.

378
00:22:45,200 --> 00:22:48,960
One of the first decisions
that was being made

379
00:22:49,000 --> 00:22:50,600
in those early hours

380
00:22:50,640 --> 00:22:53,760
was what sort of a funeral
is this going to be?

381
00:22:55,720 --> 00:22:59,680
And there was one more individual
key to those decisions.

382
00:22:59,720 --> 00:23:02,840
Diana's brother, Earl Spencer.

383
00:23:02,880 --> 00:23:05,360
It was known that Earl Spencer

384
00:23:05,400 --> 00:23:09,720
wanted to make this
a sort of Spencer family affair

385
00:23:09,760 --> 00:23:11,200
and make it a private funeral.

386
00:23:11,240 --> 00:23:13,200
That was already being discussed.

387
00:23:13,240 --> 00:23:17,440
I don't think in the moment
of horror

388
00:23:17,480 --> 00:23:20,760
coming to terms with the death
of Diana, Princess of Wales,

389
00:23:20,800 --> 00:23:24,160
anyone in the Royal Household
probably thought

390
00:23:24,200 --> 00:23:27,480
that it was necessarily
going to be a Royal funeral.

391
00:23:27,520 --> 00:23:29,720
I expect they might have thought,
you know,

392
00:23:29,760 --> 00:23:34,560
"This is Spencer business.
She's left this family."

393
00:23:48,160 --> 00:23:51,480
As dawn was breaking
across the hills of Balmoral...

394
00:23:53,720 --> 00:23:57,000
..Prince Charles gathered his
thoughts and walked the grounds.

395
00:24:02,120 --> 00:24:06,200
Charles had sort of set off
on a long walk over the moors,

396
00:24:06,240 --> 00:24:08,840
the heather moorland
above Balmoral...

397
00:24:10,360 --> 00:24:13,600
..and had talked to his key staff.

398
00:24:14,600 --> 00:24:17,000
Where the Royal establishment
and government machine

399
00:24:17,040 --> 00:24:20,200
were undecided
as to the best path forward...

400
00:24:22,120 --> 00:24:25,240
..Charles's mind
was already made up.

401
00:24:25,280 --> 00:24:27,840
He would be the one
to bring Diana home.

402
00:24:28,920 --> 00:24:30,736
I don't think he had any sleep
at all that day,

403
00:24:30,760 --> 00:24:33,560
actually, thinking it all through.

404
00:24:33,600 --> 00:24:36,000
Erm, this would not have been
an impulsive decision.

405
00:24:36,040 --> 00:24:38,080
This would be, you know,
"This is my duty.

406
00:24:38,120 --> 00:24:39,680
"It's where I belong."

407
00:24:39,720 --> 00:24:42,960
And trite though it may sound,
I think he would have thought,

408
00:24:43,000 --> 00:24:44,560
"This is what
she would have wanted."

409
00:24:51,840 --> 00:24:54,840
Whilst the Palace were wrestling
with the procedural details

410
00:24:54,880 --> 00:24:58,160
of Diana's death,
there was still the pressing need

411
00:24:58,200 --> 00:25:01,080
to arrange the repatriation
of her body.

412
00:25:01,120 --> 00:25:02,960
What do we do next?

413
00:25:04,000 --> 00:25:09,240
The Princess
was with Dodi Al Fayed's people.

414
00:25:09,280 --> 00:25:11,120
They wouldn't know
how to inform people.

415
00:25:12,120 --> 00:25:14,000
You know, the two...
the two sisters.

416
00:25:14,040 --> 00:25:16,200
Who's going to inform
all these people?

417
00:25:16,240 --> 00:25:18,320
You know,
how are they being informed?

418
00:25:18,360 --> 00:25:21,360
We then got down to,
"Good God, what do we do?"

419
00:25:21,400 --> 00:25:24,880
But then our private secretary
took me to one side and said,

420
00:25:24,920 --> 00:25:29,960
"Colin, I'd like you to go to Paris
and be my eyes and ears."

421
00:25:30,000 --> 00:25:34,440
Be my eyes and ears.
Not the Palace, his.

422
00:25:35,800 --> 00:25:38,120
Everything was a rush from then on.

423
00:25:38,160 --> 00:25:40,400
Getting the car to the airport,
getting on the plane.

424
00:25:40,440 --> 00:25:41,880
Everything was a rush.

425
00:25:48,080 --> 00:25:51,440
Put in charge of the logistics
of recovering Diana's body,

426
00:25:51,480 --> 00:25:53,200
her chauffeur, Colin Tebbutt,

427
00:25:53,240 --> 00:25:55,880
scrambled to get
on the next flight to Paris.

428
00:25:57,080 --> 00:26:03,120
So, I rang some contacts and managed
to get on a flight at seven o'clock

429
00:26:03,160 --> 00:26:07,880
of which was packed
with press and media.

430
00:26:07,920 --> 00:26:09,960
Amazing that I got a seat.

431
00:26:10,000 --> 00:26:13,600
In fact, Prince of Wales's,
His Royal Highness's,

432
00:26:13,640 --> 00:26:17,000
one of his police team
had to sit in the jump seat.

433
00:26:18,320 --> 00:26:21,960
As Diana's household departed
for the British Embassy in Paris...

434
00:26:25,400 --> 00:26:29,200
..the Royal Family were
contemplating how to break the news

435
00:26:29,240 --> 00:26:32,280
to Diana's two sons,
William and Harry.

436
00:26:56,040 --> 00:26:58,440
There was a lot of sadness up
at Balmoral,

437
00:26:58,480 --> 00:27:02,160
and what was uppermost in their mind
was William and Harry.

438
00:27:02,200 --> 00:27:04,520
Because William was 15,
Harry was 12,

439
00:27:04,560 --> 00:27:06,800
and it was having to deal with them.

440
00:27:08,560 --> 00:27:12,800
There was a real sense
that our response

441
00:27:12,840 --> 00:27:17,040
to this appalling tragedy
is going to be governed

442
00:27:17,080 --> 00:27:20,720
by what is easiest,
what is best for the boys.

443
00:27:21,880 --> 00:27:24,600
It had been decided
not to wake the two young princes

444
00:27:24,640 --> 00:27:25,880
during the night.

445
00:27:26,920 --> 00:27:29,760
The Queen immediately said
that every television

446
00:27:29,800 --> 00:27:32,080
and radio set had to be removed,

447
00:27:32,120 --> 00:27:36,520
and the only TV set that remained
was in the private rooms

448
00:27:36,560 --> 00:27:38,400
of the Queen and Prince Philip.

449
00:27:38,440 --> 00:27:43,320
For her, the only important thing
was to protect Harry and William

450
00:27:43,360 --> 00:27:46,480
from this devastating tragedy
of the loss of their mother.

451
00:27:47,480 --> 00:27:49,120
It was only when morning came

452
00:27:49,160 --> 00:27:51,560
that they learned
the heartbreaking truth.

453
00:27:52,880 --> 00:27:57,280
We know from Prince Harry's book
that it was his father

454
00:27:57,320 --> 00:27:59,720
who told them individually.

455
00:27:59,760 --> 00:28:01,760
He wanted them to know.

456
00:28:01,800 --> 00:28:04,760
He wanted to make sure
he was aware of all the facts.

457
00:28:05,960 --> 00:28:10,000
Probably the hardest...
hardest thing he's ever had to do.

458
00:28:10,040 --> 00:28:11,920
I can't think of anything harder.

459
00:28:22,920 --> 00:28:26,240
Across the country,
special second editions

460
00:28:26,280 --> 00:28:29,960
were hitting newsstands, rushed out
in the wake of Diana's death.

461
00:28:31,080 --> 00:28:33,600
This morning's papers have started
to catch up with the news

462
00:28:33,640 --> 00:28:35,160
of the death
of the Princess of Wales,

463
00:28:35,200 --> 00:28:36,800
and have brought out
special editions.

464
00:28:36,840 --> 00:28:37,960
Some of them have not.

465
00:28:38,000 --> 00:28:40,880
Some of them are rushing editions
onto the streets with the news

466
00:28:40,920 --> 00:28:42,440
that she was seriously injured.

467
00:28:42,480 --> 00:28:44,120
The morning press run
had been stopped,

468
00:28:44,160 --> 00:28:47,880
pages torn up
and first editions scrapped.

469
00:28:49,400 --> 00:28:51,840
It's not often you find
Sunday papers in Britain

470
00:28:51,880 --> 00:28:53,000
printing this late,

471
00:28:53,040 --> 00:28:55,360
but this is a story
of enormous magnitude.

472
00:28:55,400 --> 00:29:00,000
The poignant headline simple, black,
"Diana is dead.

473
00:29:00,040 --> 00:29:03,200
"Princess and Dodi
killed in a car smash."

474
00:29:05,000 --> 00:29:06,840
I think the tabloid editors
that night

475
00:29:06,880 --> 00:29:10,720
will have looked at the weeks
they'd just run

476
00:29:10,760 --> 00:29:14,640
in which she was on holiday
in the Med with Dodi and thought...

477
00:29:16,600 --> 00:29:18,760
.."There's something happening here,

478
00:29:18,800 --> 00:29:20,840
"and I do not want to get
on the wrong side of it."

479
00:29:22,280 --> 00:29:25,400
Everyone will speak their truth
until the person

480
00:29:25,440 --> 00:29:26,680
at the centre of it is dead,

481
00:29:26,720 --> 00:29:29,000
and then suddenly,
you get a whole different tone.

482
00:29:30,560 --> 00:29:35,800
The... 180 degree turn about Diana

483
00:29:35,840 --> 00:29:38,120
of nearly all press and media

484
00:29:38,160 --> 00:29:40,600
in an incredibly short
period of time

485
00:29:40,640 --> 00:29:42,520
was quite extraordinary.

486
00:29:42,560 --> 00:29:48,200
It felt like something unpredictable
happening on a large scale.

487
00:29:50,000 --> 00:29:52,040
They've taken her life. I'm sorry.

488
00:29:52,080 --> 00:29:55,240
I blame The Sun newspaper
and their ilk.

489
00:29:59,920 --> 00:30:03,120
The surge in public feeling
the papers had sensed

490
00:30:03,160 --> 00:30:06,760
was now spilling onto the streets
outside the palace gates in London.

491
00:30:08,600 --> 00:30:10,040
Within the past half hour,

492
00:30:10,080 --> 00:30:12,400
the police have been
clearing people back,

493
00:30:12,440 --> 00:30:14,280
a little bit back
from Buckingham Palace.

494
00:30:14,320 --> 00:30:17,560
And put out metal barriers
because they're obviously expecting

495
00:30:17,600 --> 00:30:20,240
that a lot more ordinary people
will be coming here

496
00:30:20,280 --> 00:30:22,640
during the day
just to make their own

497
00:30:22,680 --> 00:30:25,520
direct personal contribution
to the nation's grief.

498
00:30:33,640 --> 00:30:36,840
People were starting to take flowers
to Kensington Palace.

499
00:30:38,520 --> 00:30:41,320
And my dad said, "You should go
up there and take the pictures."

500
00:30:41,360 --> 00:30:43,200
I said, "I don't want to go.
I'm too upset."

501
00:30:43,240 --> 00:30:46,000
He said, "Why don't you pick
some flowers from the garden

502
00:30:46,040 --> 00:30:47,120
"and take them up?"

503
00:30:48,560 --> 00:30:53,880
I had some roses and various things,
and I walked up to the gates.

504
00:30:53,920 --> 00:30:55,840
There was quite a lot
of my colleagues there,

505
00:30:55,880 --> 00:30:58,480
and they all said to me,
"Oh, Jayne, where's your cameras?"

506
00:30:58,520 --> 00:31:03,840
I went, "I can't take any pictures"
because people were very hushed,

507
00:31:03,880 --> 00:31:06,440
and there was this smell,
and people were just

508
00:31:06,480 --> 00:31:08,200
all coming like a pilgrimage.

509
00:31:08,240 --> 00:31:10,520
They were putting
little pictures down of her

510
00:31:10,560 --> 00:31:13,200
and little notes saying,
"You're beautiful and we miss you."

511
00:31:13,240 --> 00:31:15,160
And it was all very emotional
and raw.

512
00:31:16,600 --> 00:31:17,680
But it was the smell.

513
00:31:17,720 --> 00:31:19,960
As I walked up,
I don't know what it was,

514
00:31:20,000 --> 00:31:23,280
but as I walked up,
I just smelled all these roses.

515
00:31:23,320 --> 00:31:24,720
And that smell, even now,

516
00:31:24,760 --> 00:31:28,160
when I think of that event,
I think of the smell of the roses.

517
00:31:32,440 --> 00:31:37,440
Meanwhile, staff at Downing Street
and Buckingham Palace stood poised,

518
00:31:37,480 --> 00:31:39,720
waiting for a decision
on how to proceed

519
00:31:39,760 --> 00:31:41,280
with the funeral arrangements.

520
00:31:42,480 --> 00:31:45,080
Various conversations
were going on with,

521
00:31:45,120 --> 00:31:46,880
you know, different people.

522
00:31:46,920 --> 00:31:49,080
You know, everybody was anxious
to get it right.

523
00:31:49,120 --> 00:31:54,520
A lot of it was about making sure
that her funeral would be

524
00:31:54,560 --> 00:31:57,080
representative
of what the people felt.

525
00:31:57,120 --> 00:32:01,080
A group of soldiers who travelled up
on the train from Salisbury

526
00:32:01,120 --> 00:32:03,560
specially to lay
their own floral tribute,

527
00:32:03,600 --> 00:32:05,400
came across
and said how strongly they felt

528
00:32:05,440 --> 00:32:07,000
that there should be
a state funeral.

529
00:32:07,040 --> 00:32:10,120
And if there wasn't one,
they would volunteer to march

530
00:32:10,160 --> 00:32:11,520
as a guard of honour for her.

531
00:32:13,000 --> 00:32:15,240
What sort of funeral
was it going to be?

532
00:32:15,280 --> 00:32:17,000
Was it going to be a Royal funeral,

533
00:32:17,040 --> 00:32:20,440
or was it going to be
a private family funeral?

534
00:32:20,480 --> 00:32:23,240
And that really was
up to the Princess's brother,

535
00:32:23,280 --> 00:32:24,400
Viscount Althorp.

536
00:32:24,440 --> 00:32:26,560
Charlie Spencer,
he was in South Africa.

537
00:32:26,600 --> 00:32:28,680
Erm, they had trouble
contacting him,

538
00:32:28,720 --> 00:32:30,480
but once they did get hold of him,

539
00:32:30,520 --> 00:32:33,440
he made a decision pretty quickly
that it was to be a Royal funeral.

540
00:32:33,480 --> 00:32:36,080
And then we sort of blew off
the dust off the paperwork

541
00:32:36,120 --> 00:32:37,920
and started the ball rolling.

542
00:32:40,800 --> 00:32:44,440
It was decided that
this can't be a private funeral.

543
00:32:44,480 --> 00:32:48,680
It's a world event
and the whole nation, certainly,

544
00:32:48,720 --> 00:32:51,920
but a lot of the planet
is going to want to,

545
00:32:51,960 --> 00:32:53,440
erm, pay their respects.

546
00:32:56,000 --> 00:32:58,080
Once the Royal machinery
goes into play,

547
00:32:58,120 --> 00:32:59,960
nothing distracts or deters it.

548
00:33:00,000 --> 00:33:02,680
That is what's so incredible
about that machine.

549
00:33:04,960 --> 00:33:07,440
There is a mechanism in train,

550
00:33:07,480 --> 00:33:09,920
and the mechanism is that wherever
the body is,

551
00:33:09,960 --> 00:33:14,160
if it is at a place where
it is necessary to fly it back,

552
00:33:14,200 --> 00:33:15,400
then they fly it back.

553
00:33:15,440 --> 00:33:17,560
If, for example,
it had happened in Sandringham,

554
00:33:17,600 --> 00:33:20,680
it would have come back
either by car or by train.

555
00:33:20,720 --> 00:33:23,880
If it happens in Scotland,
it comes back by plane.

556
00:33:23,920 --> 00:33:25,920
It happened in Paris,
it came back by plane.

557
00:33:25,960 --> 00:33:27,040
There are plans.

558
00:33:30,560 --> 00:33:32,800
RADIO: 'We're being held out
quite a long way away,

559
00:33:32,840 --> 00:33:34,480
'as you can probably tell,
but we got it.

560
00:33:34,520 --> 00:33:36,520
'The Hercules landing at Northolt.'

561
00:33:36,560 --> 00:33:42,200
I flew the Prince over 700 times
and the Princess over 200.

562
00:33:42,240 --> 00:33:45,880
I was a sort of
flight instructor for him,

563
00:33:45,920 --> 00:33:48,840
and most of the time,
the Prince was up front

564
00:33:48,880 --> 00:33:50,640
and actually flying the aircraft.

565
00:33:50,680 --> 00:33:53,600
He used to come up
and do the take-off and landing

566
00:33:53,640 --> 00:33:55,000
on all his trips.

567
00:33:57,240 --> 00:34:01,520
That morning,
I had planned to fly the Prince

568
00:34:01,560 --> 00:34:06,760
and one of the princes down
to RAF Lyneham from Aberdeen.

569
00:34:06,800 --> 00:34:11,440
They were going back to school,
and we got a call

570
00:34:11,480 --> 00:34:15,200
from Strike Command,
who were our tasking agency,

571
00:34:15,240 --> 00:34:17,280
to say the plan's changed.

572
00:34:18,320 --> 00:34:20,560
The Prince wanted to fly to Paris.

573
00:34:21,920 --> 00:34:25,080
I immediately got dressed
and went into Northolt.

574
00:34:32,400 --> 00:34:35,080
At 10:27am in County Durham,

575
00:34:35,120 --> 00:34:39,240
new Prime Minister Tony Blair
was preparing to address the nation.

576
00:34:39,280 --> 00:34:41,080
Could we have your reaction
to the news?

577
00:34:41,120 --> 00:34:42,920
I feel like...

578
00:34:44,160 --> 00:34:46,120
..everyone else
in this country today.

579
00:34:46,160 --> 00:34:48,240
Utterly devastated.

580
00:34:51,240 --> 00:34:54,840
Our thoughts and prayers
are with Princess Diana's family,

581
00:34:54,880 --> 00:34:58,880
in particular her two... sons.
The two boys.

582
00:35:01,120 --> 00:35:05,440
Our hearts go out to them.
She was The People's Princess.

583
00:35:09,120 --> 00:35:12,960
And that's how she will stay,
how she will remain.

584
00:35:14,920 --> 00:35:17,800
In our hearts
and in our memories forever.

585
00:35:19,400 --> 00:35:21,840
He was brilliant at comms,
brilliant at delivery,

586
00:35:21,880 --> 00:35:23,520
brilliant at capturing the moment.

587
00:35:23,560 --> 00:35:28,040
He seemed instinctively in tune
with the mood of the country.

588
00:35:28,080 --> 00:35:30,280
The words he chose,
the way he spoke.

589
00:35:30,320 --> 00:35:34,760
And it seemed, for a moment,
that it was Blair who was responding

590
00:35:34,800 --> 00:35:38,560
on behalf of the establishment,
on behalf of the head of state,

591
00:35:38,600 --> 00:35:41,600
on behalf
of the Princess's own family.

592
00:35:41,640 --> 00:35:44,760
He was the one who was
taking the lead in all this.

593
00:35:46,840 --> 00:35:50,560
Immediately, that was gonna
be a headline around the world.

594
00:35:50,600 --> 00:35:53,720
She was The People's Princess,
and it was heartfelt.

595
00:35:53,760 --> 00:35:55,880
It summed things up.

596
00:36:00,680 --> 00:36:02,600
The numbers of people
who've turned up here

597
00:36:02,640 --> 00:36:03,920
have continued to grow.

598
00:36:03,960 --> 00:36:05,680
I would say
that there are now perhaps two

599
00:36:05,720 --> 00:36:09,120
or 3,000 people standing,
watching the palace,

600
00:36:09,160 --> 00:36:10,880
just alone in their thoughts,
really.

601
00:36:10,920 --> 00:36:13,440
There is no Royal Standard
flying on the palace

602
00:36:13,480 --> 00:36:15,720
because the Queen
and Prince Philip aren't here.

603
00:36:15,760 --> 00:36:19,920
But if one looks at the government
buildings that are within eyeshot,

604
00:36:19,960 --> 00:36:22,560
the Home Office has its flag,
the Union Flag,

605
00:36:22,600 --> 00:36:25,640
flying at half mast
as a mark of respect.

606
00:36:31,200 --> 00:36:34,440
Meanwhile, in Scotland,
the Royal Family were attending

607
00:36:34,480 --> 00:36:37,600
Sunday service at Crathie Kirk
as usual.

608
00:36:38,960 --> 00:36:41,760
Three black cars emerged
from the castle

609
00:36:41,800 --> 00:36:42,960
and crossed the River Dee.

610
00:36:43,000 --> 00:36:45,200
The family on its way to church.

611
00:36:45,240 --> 00:36:46,600
In the first car,

612
00:36:46,640 --> 00:36:48,480
the Queen Mother
with the Duke of York.

613
00:36:48,520 --> 00:36:52,240
Behind them, the Prince of Wales
seated between his sons,

614
00:36:52,280 --> 00:36:53,880
and finally the Queen,

615
00:36:53,920 --> 00:36:55,840
dressed in black
with the Duke of Edinburgh.

616
00:36:57,120 --> 00:37:00,240
Everything is by tradition.
Everything is how it is done before.

617
00:37:00,280 --> 00:37:03,840
So the first thing we saw
of the boys was when they were going

618
00:37:03,880 --> 00:37:05,960
to the church for Sunday service.

619
00:37:08,120 --> 00:37:11,720
At the time, inside Balmoral,

620
00:37:11,760 --> 00:37:17,560
the absolute overarching worry
for everybody was the boys.

621
00:37:17,600 --> 00:37:22,720
You know, how do we make this
in any way less unbearable for them?

622
00:37:22,760 --> 00:37:26,680
I think it was exactly
the right place for the boys to be.

623
00:37:28,000 --> 00:37:32,240
The sense of shock and paralysis
and isolation up there was intense,

624
00:37:32,280 --> 00:37:36,160
and all they were thinking about
was proceeding

625
00:37:36,200 --> 00:37:38,520
as they always had preceded.

626
00:37:38,560 --> 00:37:40,560
Of course, on this occasion,

627
00:37:40,600 --> 00:37:42,760
the rules were all
about to be rewritten.

628
00:37:48,960 --> 00:37:51,600
As the Royal Family sat
in Crathie Kirk,

629
00:37:51,640 --> 00:37:54,320
the wheels were already in motion
to carry out

630
00:37:54,360 --> 00:37:58,080
the first Royal repatriation
in living memory.

631
00:38:15,240 --> 00:38:17,080
RADIO CHATTER

632
00:38:18,160 --> 00:38:22,000
With the decision made
to grant Diana a Royal funeral,

633
00:38:22,040 --> 00:38:24,640
a directive
from the Ministry of Defence

634
00:38:24,680 --> 00:38:27,280
tasked the RAF
with bringing her home.

635
00:38:31,240 --> 00:38:36,120
The decision to bring the body
back did surprise me.

636
00:38:36,160 --> 00:38:38,240
It surprised everybody at Northolt.

637
00:38:38,280 --> 00:38:42,200
There is an op order
which says if a member

638
00:38:42,240 --> 00:38:47,160
of the Royal Family dies overseas,
day four is repatriation.

639
00:38:48,760 --> 00:38:52,160
But thinking about
the reaction to her death,

640
00:38:52,200 --> 00:38:56,160
I think the Household
probably made the decision,

641
00:38:56,200 --> 00:38:59,880
"Let's get her body back
as quickly as we can."

642
00:39:01,520 --> 00:39:06,880
I felt it was right that I did
the job of bringing her home,

643
00:39:06,920 --> 00:39:08,920
having flown her so many times.

644
00:39:10,240 --> 00:39:14,680
Bringing Diana home that same day
broke with Royal protocol,

645
00:39:14,720 --> 00:39:17,800
triggering a high-speed operation
against the clock.

646
00:39:19,200 --> 00:39:23,040
There was quite a lot of change
going on left, right and centre

647
00:39:23,080 --> 00:39:25,280
because we had to fit

648
00:39:25,320 --> 00:39:29,000
what we call the coffin fit
in the hold of a 146.

649
00:39:30,480 --> 00:39:34,800
It's basically fibre wood
with ball bearings fitted in it

650
00:39:34,840 --> 00:39:38,480
so that the coffin
could be moved easily

651
00:39:38,520 --> 00:39:41,480
and slid sideways
to go out of the door.

652
00:39:43,400 --> 00:39:46,520
As shortly after that,
there was another change.

653
00:39:46,560 --> 00:39:49,240
Instead of going from Northolt
to Aberdeen,

654
00:39:49,280 --> 00:39:53,240
we had to go via RAF Wittering
because we were to pick up

655
00:39:53,280 --> 00:39:55,800
her two sisters
who were going to travel

656
00:39:55,840 --> 00:39:59,000
with the Prince out to Paris.

657
00:40:00,440 --> 00:40:03,320
In case there's
any last-minute changes,

658
00:40:03,360 --> 00:40:05,600
the private secretary was on-board.

659
00:40:05,640 --> 00:40:08,240
The press secretary,
she was in tears,

660
00:40:08,280 --> 00:40:10,600
and I just put my arms out,
gave her a hug.

661
00:40:10,640 --> 00:40:13,680
Everyone was in a real state
at the time.

662
00:40:16,040 --> 00:40:19,760
But it became, you know,
"We've got a job to do."

663
00:40:19,800 --> 00:40:22,080
And everybody knew
that everybody else

664
00:40:22,120 --> 00:40:24,480
would be doing their bit towards it.

665
00:40:29,320 --> 00:40:31,480
Apparently, the Queen
and Prince Philip

666
00:40:31,520 --> 00:40:32,920
are leaving the service.

667
00:40:32,960 --> 00:40:35,840
There they are,
just coming back down the drive

668
00:40:35,880 --> 00:40:37,960
from Crathie parish church.

669
00:40:38,000 --> 00:40:40,360
The young princes,
William and Harry,

670
00:40:40,400 --> 00:40:42,360
have been at the church as well.

671
00:40:42,400 --> 00:40:44,840
We're not sure in which car
they are travelling.

672
00:40:46,400 --> 00:40:49,720
The decision for Charles
to bring Diana home from Paris

673
00:40:49,760 --> 00:40:51,920
had been made hours earlier,

674
00:40:51,960 --> 00:40:53,960
but the Palace
still hadn't told the public...

675
00:40:55,360 --> 00:40:57,760
Of course, the Prince of Wales

676
00:40:57,800 --> 00:41:00,840
is not thought
to be with his family there.

677
00:41:00,880 --> 00:41:04,000
..leaving the press in the dark,
struggling to keep pace

678
00:41:04,040 --> 00:41:05,840
with the movements
of the Royal Family.

679
00:41:06,840 --> 00:41:09,600
I think... Dermot,
I think he was said to be there,

680
00:41:09,640 --> 00:41:11,480
so we may be able to see
if we look carefully.

681
00:41:11,520 --> 00:41:13,200
Let's see if we can.

682
00:41:13,240 --> 00:41:16,200
There's the Queen Mother.
In that that third car along.

683
00:41:17,440 --> 00:41:20,360
Pretty sure that that contained
the Prince of Wales

684
00:41:20,400 --> 00:41:22,400
and the princes William and Harry.

685
00:41:29,560 --> 00:41:33,840
Meanwhile, in Paris, Colin Tebbutt
was at the British Embassy

686
00:41:33,880 --> 00:41:36,360
preparing
for Prince Charles's arrival.

687
00:41:38,680 --> 00:41:41,200
Reasonably dressed.
As smart as I could be.

688
00:41:41,240 --> 00:41:43,160
But at that time in the morning,
I didn't expect,

689
00:41:43,200 --> 00:41:45,600
when I left home, to be standing
in the embassy at Paris.

690
00:41:47,960 --> 00:41:51,400
I was taken inside
into an enormous room,

691
00:41:51,440 --> 00:41:57,280
which had probably ten to 15 people
working on what they were doing

692
00:41:57,320 --> 00:41:59,480
and what Paris was doing
and everything happening.

693
00:41:59,520 --> 00:42:01,680
I just had that feeling in my mind

694
00:42:01,720 --> 00:42:04,680
they were expecting lords,
ladies, generals

695
00:42:04,720 --> 00:42:08,120
and people of that ilk
from the Household at the palace.

696
00:42:08,160 --> 00:42:09,240
And went in there,

697
00:42:09,280 --> 00:42:13,240
and the ambassador approached us,
and his words were,

698
00:42:13,280 --> 00:42:16,640
"You're the first people
from the Princess's household.

699
00:42:16,680 --> 00:42:19,360
"We are very,
very pleased to see you."

700
00:42:19,400 --> 00:42:21,160
Which then lifted me.

701
00:42:25,360 --> 00:42:29,760
RAF Northolt, a secure
military airfield in West London,

702
00:42:29,800 --> 00:42:33,760
was selected as the arrival point
for Diana's repatriation.

703
00:42:35,680 --> 00:42:37,840
Plane wasn't coming back
until the afternoon,

704
00:42:37,880 --> 00:42:42,040
but there were certain preparations
to be made at RAF Northolt.

705
00:42:42,080 --> 00:42:44,840
Getting sort of generators
off the apron,

706
00:42:44,880 --> 00:42:47,640
getting trucks off the apron,
getting airport steps off the apron

707
00:42:47,680 --> 00:42:51,600
to set up a press position
because we were expecting

708
00:42:51,640 --> 00:42:54,600
a lot of press, and they needed
to see what was going on.

709
00:42:58,280 --> 00:42:59,560
We ended up at Northolt.

710
00:42:59,600 --> 00:43:02,000
I think we were out there
about one o'clock in the afternoon,

711
00:43:02,040 --> 00:43:04,880
a team of six of us. We needed
to get a motorcycle team up there

712
00:43:04,920 --> 00:43:08,680
to escort the hearse
from there to Fulham Mortuary.

713
00:43:08,720 --> 00:43:10,760
And we'd already planned a route,
which we thought

714
00:43:10,800 --> 00:43:14,160
was the most convenient
and best route for us.

715
00:43:14,200 --> 00:43:15,520
We were waiting for the aircraft.

716
00:43:15,560 --> 00:43:17,800
There was no definite ETA
for the aircraft at that stage.

717
00:43:21,640 --> 00:43:26,440
Meanwhile, having picked up
Diana's sisters, Jane and Sarah,

718
00:43:26,480 --> 00:43:30,640
the Royal jet was on its way to
collect Prince Charles in Scotland.

719
00:43:30,680 --> 00:43:35,320
When we landed at Aberdeen,
the usual guy came out to see us.

720
00:43:35,360 --> 00:43:38,800
He said the Prince
is en route from Balmoral.

721
00:43:38,840 --> 00:43:43,320
He arrived at Aberdeen
about 20 minutes after we'd landed.

722
00:43:47,280 --> 00:43:52,160
That day, Prince Charles became
sort of the Royal emissary.

723
00:43:52,200 --> 00:43:56,120
I suppose he becomes
the member of the family

724
00:43:56,160 --> 00:43:58,800
who goes out to pick up Diana
and bring her home.

725
00:44:02,400 --> 00:44:04,760
What the media used to call
the wars of the Wales's.

726
00:44:04,800 --> 00:44:07,840
You know, the rows that led
to their separation

727
00:44:07,880 --> 00:44:08,960
and their divorce.

728
00:44:09,000 --> 00:44:11,560
I mean, all that stuff just
sort of suddenly felt peripheral.

729
00:44:12,680 --> 00:44:14,440
Don't forget,
Charles at that time,

730
00:44:14,480 --> 00:44:17,800
was sort of portrayed
as a bit of a pariah.

731
00:44:17,840 --> 00:44:20,160
You know, he was the baddie
in this marriage.

732
00:44:20,200 --> 00:44:23,000
And so I think there was something
quite brave about Charles

733
00:44:23,040 --> 00:44:25,920
stepping into that, erm, position

734
00:44:25,960 --> 00:44:29,000
and saying, "No, of course
I'm gonna go and do this.

735
00:44:29,040 --> 00:44:33,480
"You know, she's my former wife.
She's my sons' mother."

736
00:44:40,960 --> 00:44:45,640
Flying from Aberdeen to Paris,
which was just under two hours,

737
00:44:45,680 --> 00:44:51,680
the air traffic control authorities,
both London and in France,

738
00:44:51,720 --> 00:44:52,840
were all saying,

739
00:44:52,880 --> 00:44:56,640
"Please pass on our condolences
to the Prince of Wales."

740
00:44:56,680 --> 00:45:02,200
It really made me realise
the enormity of what we were doing

741
00:45:02,240 --> 00:45:06,080
and how it's almost
a worldwide acknowledgement

742
00:45:06,120 --> 00:45:09,800
that people were sad
that she had passed away.

743
00:45:13,240 --> 00:45:16,880
As the Royal jet travelled south
through British airspace,

744
00:45:16,920 --> 00:45:19,440
Anfield Stadium lay silent beneath.

745
00:45:19,480 --> 00:45:21,960
The day's only Premier League game,

746
00:45:22,000 --> 00:45:24,600
having been cancelled
as a mark of respect.

747
00:45:25,840 --> 00:45:28,760
Very sad. I mean,
flags at half mast everywhere

748
00:45:28,800 --> 00:45:31,200
and, erm, people's hearts
at half mast as well,

749
00:45:31,240 --> 00:45:32,720
I think, really, you know?

750
00:45:34,640 --> 00:45:37,920
I just recall, you know,
the atmosphere

751
00:45:37,960 --> 00:45:40,120
because I've never felt
London so quiet.

752
00:45:40,160 --> 00:45:41,560
Even the birds didn't seem to fly.

753
00:45:41,600 --> 00:45:44,360
You know,
there was no noisy traffic,

754
00:45:44,400 --> 00:45:46,880
there was quiet, hardly any planes,

755
00:45:46,920 --> 00:45:50,400
and all you could hear
was the sound of people crying.

756
00:46:03,280 --> 00:46:05,960
Shortly after 4pm British time,

757
00:46:06,000 --> 00:46:09,200
the Royal jet touched down
at Villacoublay Airport

758
00:46:09,240 --> 00:46:13,240
and was met on the runway
by the British ambassador's car.

759
00:46:13,280 --> 00:46:17,080
Prince Charles arriving at the small
military airport outside Paris.

760
00:46:18,960 --> 00:46:20,560
There's the Prince's car.

761
00:46:20,600 --> 00:46:22,480
The Prince clearly visible there
in the back.

762
00:46:29,720 --> 00:46:32,520
Accompanied by Diana's sisters,
Prince Charles made

763
00:46:32,560 --> 00:46:37,120
the short 15-minute journey
to the Pitie-Salpetriere hospital,

764
00:46:37,160 --> 00:46:39,720
where they were greeted
by French President Jacques Chirac,

765
00:46:39,760 --> 00:46:42,400
flanked by a presidential guard.

766
00:46:42,440 --> 00:46:44,120
A rare tribute.

767
00:46:45,560 --> 00:46:47,360
We were standing outside the door.

768
00:46:47,400 --> 00:46:49,400
The Prince came up to me
and thanked me for coming.

769
00:46:50,840 --> 00:46:53,680
I answered in words
I can't remember.

770
00:46:53,720 --> 00:46:55,840
It was a very,
very quick conversation.

771
00:46:56,960 --> 00:47:01,520
He was obviously very upset,
but he was very professional.

772
00:47:01,560 --> 00:47:05,320
The Prince asked if there were
any members of the clergy there,

773
00:47:05,360 --> 00:47:11,640
and then the Prince,
the two sisters and the vicars

774
00:47:11,680 --> 00:47:14,120
went into the room
and the door was shut.

775
00:47:17,320 --> 00:47:20,480
I was a little bit worried
that the coffin

776
00:47:20,520 --> 00:47:22,920
had just come out as it was,
you know,

777
00:47:22,960 --> 00:47:27,520
which I was hoping
there'd be a cover to put over it.

778
00:47:36,280 --> 00:47:39,880
I was quite delighted to see
that the Royal Standard,

779
00:47:39,920 --> 00:47:42,480
which had been brought
by an RAF officer,

780
00:47:42,520 --> 00:47:46,640
was placed over the coffin,
and I thought that was very fitting

781
00:47:46,680 --> 00:47:49,760
and a very,
very nice thing to happen.

782
00:47:50,960 --> 00:47:53,600
In covering her coffin
with the Royal Standard,

783
00:47:53,640 --> 00:47:55,920
Charles was breaking from tradition

784
00:47:55,960 --> 00:48:00,000
and sending a clear message
that Diana was to return home

785
00:48:00,040 --> 00:48:02,560
as a beloved member
of the Royal Family.

786
00:48:04,160 --> 00:48:06,120
Sisters of the Princess
behind there.

787
00:48:08,120 --> 00:48:09,680
Harrowing time for them all.

788
00:48:15,080 --> 00:48:18,640
So we then started to leave
the hospital and, erm...

789
00:48:19,880 --> 00:48:22,360
..at this part,
I was totally amazed.

790
00:48:23,640 --> 00:48:26,080
Because everything
had stopped in Paris,

791
00:48:26,120 --> 00:48:30,040
and the crowds were very deep
and applauding,

792
00:48:30,080 --> 00:48:32,800
which I found really,
really heartwarming.

793
00:48:34,040 --> 00:48:36,200
APPLAUSE

794
00:48:51,520 --> 00:48:54,160
There is the hearse
in the centre of your picture now.

795
00:48:54,200 --> 00:49:00,840
Bound for the military airport
at Villacoublay,

796
00:49:00,880 --> 00:49:06,160
where it will be placed
on that BAE 146

797
00:49:06,200 --> 00:49:09,800
on which Prince Charles
arrived earlier.

798
00:49:09,840 --> 00:49:13,200
Seeing that coffin arrive,
just suddenly,

799
00:49:13,240 --> 00:49:17,040
you sat back and thought,
"Oh, it's for real."

800
00:49:17,080 --> 00:49:20,600
A large part of the Royal Family
was no longer with us.

801
00:49:20,640 --> 00:49:22,560
Because she played a major part.

802
00:49:22,600 --> 00:49:26,080
REPORTER: At a quiet
military airport west of Paris,

803
00:49:26,120 --> 00:49:27,800
the RAF took over.

804
00:49:27,840 --> 00:49:31,520
A slow progress to an aircraft
of the Queen's Flight.

805
00:49:32,920 --> 00:49:34,800
And a few flowers for the journey.

806
00:49:34,840 --> 00:49:37,360
He wanted to take off
just over an hour

807
00:49:37,400 --> 00:49:39,880
before our arrival time at Northolt.

808
00:49:41,120 --> 00:49:44,280
The Prince and the rest
of his party arrived.

809
00:49:44,320 --> 00:49:48,120
He got on board,
and it was back to the job,

810
00:49:48,160 --> 00:49:49,560
getting the aircraft ready

811
00:49:49,600 --> 00:49:53,680
and getting the flight
back to London on time.

812
00:49:56,400 --> 00:49:59,440
I was very, very impressed by
His Royal Highness.

813
00:49:59,480 --> 00:50:04,160
He'd lost his ex-wife, but he still
was holding everything together

814
00:50:04,200 --> 00:50:06,760
when he could have broken down,
but he didn't.

815
00:50:08,600 --> 00:50:11,600
I sat with the two sisters...

816
00:50:13,200 --> 00:50:16,120
..and talked about
what I can't tell you.

817
00:50:16,160 --> 00:50:18,280
You know, about the Princess.

818
00:50:19,520 --> 00:50:24,760
The take-off from Villacoublay
was into a setting golden sun.

819
00:50:26,360 --> 00:50:28,560
And it somehow seemed fitting.

820
00:50:54,560 --> 00:50:58,440
The floral tributes lying outside
the main gate of the palace

821
00:50:58,480 --> 00:51:02,640
is now stretching some 20ft or so
out in front of the gate.

822
00:51:03,880 --> 00:51:05,480
Up and down the country,

823
00:51:05,520 --> 00:51:08,720
everyone from factory workers
to schoolchildren

824
00:51:08,760 --> 00:51:10,880
were united in shock
at Diana's death.

825
00:51:12,800 --> 00:51:15,520
It's not just what you've done
For us that makes us love you so

826
00:51:15,560 --> 00:51:19,160
It's all the joy of who you are
The friend we've come to know.

827
00:51:21,480 --> 00:51:24,880
The flowers were starting to
stack up outside Buckingham Palace.

828
00:51:24,920 --> 00:51:28,040
I remember talking to Lord Airlie,
who had taken charge.

829
00:51:28,080 --> 00:51:29,080
He was asked,

830
00:51:29,120 --> 00:51:31,920
"What are we gonna do
about changing the guard tomorrow?"

831
00:51:31,960 --> 00:51:35,400
Because the guard need to come
through those gates,

832
00:51:35,440 --> 00:51:37,720
and they're now covered in flowers.

833
00:51:37,760 --> 00:51:40,200
And he took the decision
very early on.

834
00:51:40,240 --> 00:51:43,040
Leave the flowers where they are.
We'll move the guard.

835
00:51:45,520 --> 00:51:49,000
He could see ritual,
tradition dictates.

836
00:51:49,040 --> 00:51:50,760
You do things by the book.

837
00:51:50,800 --> 00:51:53,240
Well, you know,
we've just ripped up the book.

838
00:51:53,280 --> 00:51:55,160
We're gonna do things differently.

839
00:51:55,200 --> 00:51:57,760
It became a bit of a health hazard
because the flowers started

840
00:51:57,800 --> 00:52:00,480
to sort of turn into compost.

841
00:52:01,480 --> 00:52:03,080
It's a very difficult job to do.

842
00:52:04,320 --> 00:52:06,440
These people are coming
from all over the country.

843
00:52:06,480 --> 00:52:09,320
I've been speaking to the ladies
that've come down from Newcastle,

844
00:52:09,360 --> 00:52:11,880
from Liverpool,
and they've got no reason,

845
00:52:11,920 --> 00:52:13,560
but they just feel
they had to come down.

846
00:52:13,600 --> 00:52:17,640
How are you coping yourself?
Erm, having to cope.

847
00:52:17,680 --> 00:52:20,320
It's a job. It's gotta be done.
It's not a very nice job.

848
00:52:20,360 --> 00:52:23,440
It's not very nice time
to be around here,

849
00:52:23,480 --> 00:52:24,680
but you've got to carry on.

850
00:52:27,160 --> 00:52:30,960
I think the death of Diana
had resonance for many people

851
00:52:31,000 --> 00:52:35,520
on a personal level,
and I think a lot of people found,

852
00:52:35,560 --> 00:52:39,600
in her death,
a way of exploring their own grief.

853
00:52:41,560 --> 00:52:44,760
The only people we think of
at the moment is William and Harry.

854
00:52:46,440 --> 00:52:48,320
That's who I feel really sorry for.

855
00:52:48,360 --> 00:52:53,360
As grief turned to anger, the nation
demanded to know who was to blame.

856
00:52:54,600 --> 00:52:58,560
The story that we understood was
that she was pursued by paparazzi.

857
00:53:00,520 --> 00:53:01,920
We just knew the basics.

858
00:53:01,960 --> 00:53:03,800
We knew that there'd been
a car chase.

859
00:53:03,840 --> 00:53:08,600
We knew that paparazzi
had been involved.

860
00:53:08,640 --> 00:53:11,520
Erm, and that was pretty much it.

861
00:53:11,560 --> 00:53:15,440
In Paris, the French authorities
were treating the paparazzi

862
00:53:15,480 --> 00:53:17,640
as potential suspects.

863
00:53:17,680 --> 00:53:20,280
REPORTER: Seven photographers
detained near the scene

864
00:53:20,320 --> 00:53:22,720
of the fatal crash
are still being held.

865
00:53:24,440 --> 00:53:27,640
Reports of photographers
detained in Paris gave public anger

866
00:53:27,680 --> 00:53:29,480
in Britain a clear focus.

867
00:53:29,520 --> 00:53:32,960
Don't you think
that what you're doing is wrong?

868
00:53:33,000 --> 00:53:35,920
Anyone with a press badge
was seen as complicit.

869
00:53:35,960 --> 00:53:37,760
Don't. I don't want to be
on the papers.

870
00:53:39,120 --> 00:53:40,680
You, the press, that killed her.

871
00:53:42,360 --> 00:53:44,280
You're the scum.
Yes!

872
00:53:44,320 --> 00:53:47,160
APPLAUSE The news were going,

873
00:53:47,200 --> 00:53:49,920
"It's all the photographers.
It's all the photographers' fault."

874
00:53:49,960 --> 00:53:54,520
And I thought, "Oh, my goodness,
I'm one of those photographers."

875
00:53:54,560 --> 00:53:57,960
Jayne Fincher has photographed Diana
since before the engagement.

876
00:53:58,000 --> 00:54:01,920
Diana had asked her for advice
on dealing with the paparazzi.

877
00:54:01,960 --> 00:54:06,080
Last year, Jayne Fincher resigned
from the Royal rota of photographers

878
00:54:06,120 --> 00:54:08,520
because of what she called
increasing bad manners

879
00:54:08,560 --> 00:54:09,600
within the media.

880
00:54:09,640 --> 00:54:11,560
Standing in front of her,
blocking her way,

881
00:54:11,600 --> 00:54:14,320
trapping her in the corner
and down a road,

882
00:54:14,360 --> 00:54:16,000
you know, banned her car.

883
00:54:16,040 --> 00:54:19,360
I mean, just really
like being like a fox

884
00:54:19,400 --> 00:54:21,160
with the hounds around her at times.

885
00:54:25,640 --> 00:54:27,880
She said to me once,
"You've got to remember, Jayne,

886
00:54:27,920 --> 00:54:31,000
"I watch all of you
as much as you watch me."

887
00:54:31,040 --> 00:54:32,280
She said, "We travel the world,

888
00:54:32,320 --> 00:54:34,520
"and when I get off the plane,
there you all are."

889
00:54:34,560 --> 00:54:36,960
She goes, "I know when so-and-so's
got a new car.

890
00:54:37,000 --> 00:54:39,440
"I know when so-and-so's
got a new outfit."

891
00:54:39,480 --> 00:54:42,360
She says, "It's not just you
looking at me. I'm looking at you."

892
00:54:47,040 --> 00:54:49,840
I very clearly remember
the last time I photographed her,

893
00:54:49,880 --> 00:54:52,040
and it was in December '96,

894
00:54:52,080 --> 00:54:55,360
and she was visiting a ballet
in London,

895
00:54:55,400 --> 00:54:59,120
and she arrived,
and she just looked so sad.

896
00:54:59,160 --> 00:55:02,640
And she looked across at me,
and I looked at her,

897
00:55:02,680 --> 00:55:05,400
and she sort of kind of mouthed
to me, "Sorry."

898
00:55:05,440 --> 00:55:06,800
And then she went.

899
00:55:09,080 --> 00:55:10,760
I just saw her disappear
out the door.

900
00:55:10,800 --> 00:55:14,240
And that was the last time
I saw her in the flesh.

901
00:55:22,120 --> 00:55:25,120
An hour before
the Royal jet was due to land,

902
00:55:25,160 --> 00:55:29,040
a select group of photographers
were in position at RAF Northolt

903
00:55:29,080 --> 00:55:31,640
to document the arrival
of the Royal flight.

904
00:55:31,680 --> 00:55:34,240
Jayne was amongst them.

905
00:55:34,280 --> 00:55:37,400
I felt reluctant all the way through
about picking up a camera,

906
00:55:37,440 --> 00:55:40,960
but I thought, "No,
I've got to pull myself together.

907
00:55:41,000 --> 00:55:43,640
"This has been your life, Jayne.
You've recorded this story.

908
00:55:43,680 --> 00:55:46,240
"You've recorded this woman
all these years.

909
00:55:46,280 --> 00:55:48,960
"You have to be professional.
You've gotta go and end this story."

910
00:55:50,080 --> 00:55:52,960
On the ground at RAF Northolt,
royal press secretary

911
00:55:53,000 --> 00:55:56,880
Dickie Arbiter was overseeing
arrangements for the arrival.

912
00:55:58,560 --> 00:56:01,200
When the press arrived
at RAF Northolt,

913
00:56:01,240 --> 00:56:04,720
I had a briefing with them
in one of the hangars,

914
00:56:04,760 --> 00:56:06,520
and I borrowed
a photographer's steps,

915
00:56:06,560 --> 00:56:07,640
and I stood on the steps.

916
00:56:07,680 --> 00:56:09,440
I didn't have to say much.

917
00:56:09,480 --> 00:56:12,560
All I said,
"We know why we're here, don't we?"

918
00:56:12,600 --> 00:56:14,840
And they kind of got the message.

919
00:56:16,880 --> 00:56:20,080
It was a very strange atmosphere
there, and we were all very quiet.

920
00:56:20,120 --> 00:56:23,360
We were getting our cameras out
and looking a bit sheepish.

921
00:56:23,400 --> 00:56:29,280
Yeah, I felt that for once the media
was feeling a bit ashamed of itself.

922
00:56:30,440 --> 00:56:32,560
We're all part of that team,
you know?

923
00:56:32,600 --> 00:56:36,040
The royal photographers, in quotes,
that covered all their events,

924
00:56:36,080 --> 00:56:38,600
not just her, but the Queen
and everything else.

925
00:56:38,640 --> 00:56:42,640
So, erm, not a word
was said amongst us.

926
00:56:46,040 --> 00:56:49,480
They were normally
a very noisy bunch we were together.

927
00:56:49,520 --> 00:56:52,280
A lot of banter and jokes
and, you know, very noisy lot.

928
00:56:52,320 --> 00:56:54,960
Everybody was absolutely silent.

929
00:56:55,000 --> 00:56:56,960
They were...
Yeah, they were as shocked as I was.

930
00:57:00,360 --> 00:57:02,640
The majority of reporters
and photographers

931
00:57:02,680 --> 00:57:06,320
and television crews,
they all knew Diana,

932
00:57:06,360 --> 00:57:11,040
but none of them could quite believe
that she was actually dead.

933
00:57:11,080 --> 00:57:15,680
And when we saw the BAE 146
of the Queen's Flight

934
00:57:15,720 --> 00:57:19,480
sort of make an approach to Northolt
with its light shining,

935
00:57:19,520 --> 00:57:20,960
still didn't believe it.

936
00:57:22,240 --> 00:57:26,600
Just 17 hours
after the fatal crash in Paris,

937
00:57:26,640 --> 00:57:29,360
the Royal flight
carrying Diana's body home

938
00:57:29,400 --> 00:57:31,080
approached RAF Northolt.

939
00:57:32,640 --> 00:57:36,720
When we came back,
there were over 400 press.

940
00:57:36,760 --> 00:57:39,520
So we knew that the world
would be watching.

941
00:57:40,800 --> 00:57:44,480
And obviously, my thought was,
"This has got to be a good landing."

942
00:57:47,800 --> 00:57:50,120
So as you see,
a perfect touchdown there.

943
00:57:51,560 --> 00:57:54,480
I taxied the aircraft
to the end of the runway

944
00:57:54,520 --> 00:57:58,320
and brought the aircraft
on stand at 7:00.

945
00:58:00,120 --> 00:58:03,200
There was Tony Blair,
and there was the Defence Secretary

946
00:58:03,240 --> 00:58:05,720
to greet Diana off the plane.

947
00:58:05,760 --> 00:58:11,320
As the whole world watches
this extraordinary tableau

948
00:58:11,360 --> 00:58:14,720
on a rather unlovely bit
of RAF tarmac.

949
00:58:16,360 --> 00:58:20,880
When the engines were switched off
and the slow whine died down,

950
00:58:20,920 --> 00:58:25,720
and the RAF Colour Guard
from the Queen's Squadron

951
00:58:25,760 --> 00:58:29,040
marched to the hold of the aircraft.

952
00:58:29,080 --> 00:58:32,880
And we saw this box coming out
draped in a Royal Standard.

953
00:58:34,640 --> 00:58:36,720
I don't think anybody believed it.

954
00:58:40,360 --> 00:58:42,360
It was like,
"This is the reality now."

955
00:58:42,400 --> 00:58:44,800
But even then I kept thinking,
"No, it's not her in there.

956
00:58:44,840 --> 00:58:46,800
"You know, it's not her.
She's a young woman.

957
00:58:46,840 --> 00:58:48,040
"It's not her in there."

958
00:58:51,960 --> 00:58:54,960
I do remember looking at Jayne,
and she was crying,

959
00:58:55,000 --> 00:58:56,720
but it's hard to explain,
to put into words,

960
00:58:56,760 --> 00:58:59,680
how a bunch of really
hard-nosed journalists,

961
00:58:59,720 --> 00:59:01,680
photojournalists,
who have been with this lady

962
00:59:01,720 --> 00:59:04,800
and covered some pretty
hairy events around the world,

963
00:59:04,840 --> 00:59:09,840
and there we were in total shock,
if you like, thinking,

964
00:59:09,880 --> 00:59:11,040
"There she is."

965
00:59:12,640 --> 00:59:14,840
And there was Charles
standing there with her sisters,

966
00:59:14,880 --> 00:59:16,960
and they looked devastated.

967
00:59:17,000 --> 00:59:19,080
You know,
it's quite hard picking a camera up

968
00:59:19,120 --> 00:59:22,000
and pointing at people
in that situation.

969
00:59:22,040 --> 00:59:24,440
It's... It's uncomfortable.

970
00:59:26,320 --> 00:59:28,680
I had told the photographers

971
00:59:28,720 --> 00:59:32,360
that they were to be no
motorised cameras, just single-shot.

972
00:59:32,400 --> 00:59:35,280
And you really could have heard
a pin drop.

973
00:59:35,320 --> 00:59:38,600
Couldn't hear any birds.
There were no birds at all.

974
00:59:38,640 --> 00:59:41,080
It's almost as if they knew

975
00:59:41,120 --> 00:59:43,600
that something mournful
was happening.

976
00:59:45,640 --> 00:59:49,120
And all you could hear was
the hobnail boots on the tarmac.

977
00:59:49,160 --> 00:59:50,560
On the apron.

978
00:59:54,240 --> 00:59:57,840
I kept having these flashes
of these times I'd been with her.

979
01:00:00,440 --> 01:00:04,640
And I kept seeing the times
I'd photographed her with her boys.

980
01:00:04,680 --> 01:00:06,840
That was the thing
that really upset me.

981
01:00:12,120 --> 01:00:14,520
The hearse sort of did a U-turn
and came around,

982
01:00:14,560 --> 01:00:18,840
and it just literally came
right in front of the press pen.

983
01:00:18,880 --> 01:00:21,920
And I just remember it was close,
and I just thought,

984
01:00:21,960 --> 01:00:25,720
"I can't relate this
to her being in that coffin."

985
01:00:27,720 --> 01:00:31,360
I don't think any of the media
quite believed what they had seen.

986
01:00:31,400 --> 01:00:34,400
There's usually a tremendous
scramble to get the pictures

987
01:00:34,440 --> 01:00:37,320
and get the story back to base
as quickly as possible.

988
01:00:37,360 --> 01:00:38,840
There was no rush that day.

989
01:01:01,560 --> 01:01:03,480
REPORTER:
The hearse now leaves RAF Northolt,

990
01:01:03,520 --> 01:01:05,280
the police outriders...

991
01:01:06,720 --> 01:01:09,520
..clearing the way, as if anybody
would want to get in the way.

992
01:01:13,160 --> 01:01:17,560
Flanked by a motorcycle escort,
the hearse carrying Diana's coffin

993
01:01:17,600 --> 01:01:20,640
began its planned journey
to a mortuary in London.

994
01:01:21,680 --> 01:01:25,440
The ten-mile journey
should have only taken 40 minutes,

995
01:01:25,480 --> 01:01:28,400
but no-one had accounted
for what happened next.

996
01:01:30,280 --> 01:01:32,520
We were gonna go straight down
towards the M4,

997
01:01:32,560 --> 01:01:34,456
but we ended up using the M40
because once we got

998
01:01:34,480 --> 01:01:37,760
to the Polish War Memorial
roundabout,

999
01:01:37,800 --> 01:01:39,800
we couldn't go straight on
because of the crowds.

1000
01:01:41,640 --> 01:01:46,400
I was absolutely flabbergasted
at how cars had stopped

1001
01:01:46,440 --> 01:01:49,080
on the westbound carriageway
of the M40,

1002
01:01:49,120 --> 01:01:51,280
and people got out
and stood alongside

1003
01:01:51,320 --> 01:01:53,280
the central reservation barrier,

1004
01:01:53,320 --> 01:01:55,800
and that was all the way back
into London.

1005
01:01:58,080 --> 01:02:00,600
People. People. People.

1006
01:02:00,640 --> 01:02:03,520
Absolutely
frighteningly amazing.

1007
01:02:05,480 --> 01:02:06,960
JAYNE: It was chaos.

1008
01:02:07,000 --> 01:02:08,600
The thought hadn't even
occurred to me

1009
01:02:08,640 --> 01:02:10,480
that all these people would come,

1010
01:02:10,520 --> 01:02:12,560
and they were parked
all along the road.

1011
01:02:12,600 --> 01:02:15,400
This pilgrimage
had started immediately.

1012
01:02:15,440 --> 01:02:19,600
Then the tears started,
and I just cried my heart out.

1013
01:02:19,640 --> 01:02:21,600
You know, she's been a big part
of my life.

1014
01:02:21,640 --> 01:02:23,920
I thought,
"You better pull yourself together.

1015
01:02:23,960 --> 01:02:25,240
"You can't drive like this.

1016
01:02:25,280 --> 01:02:28,320
"You know,
you can't see what you're doing."

1017
01:02:28,360 --> 01:02:30,320
All the way down the A40,

1018
01:02:30,360 --> 01:02:34,320
we had flowers,
people cheering, clapping.

1019
01:02:36,800 --> 01:02:39,760
And that's when the first flowers
started being chucked

1020
01:02:39,800 --> 01:02:41,440
from the side of the road.

1021
01:02:41,480 --> 01:02:43,240
And it's very similar, actually,

1022
01:02:43,280 --> 01:02:47,120
to when Elizabeth II
flew home from Scotland

1023
01:02:47,160 --> 01:02:49,920
and her coffin
came into RAF Northolt.

1024
01:02:49,960 --> 01:02:55,040
And it was a fairly wet evening.
But that didn't stop the crowds.

1025
01:02:55,080 --> 01:02:59,120
And again,
the A40 as the hearse came through.

1026
01:02:59,160 --> 01:03:01,080
People were standing by the side
of the road...

1027
01:03:02,360 --> 01:03:06,040
..you know, chucking flowers
in vast numbers.

1028
01:03:06,080 --> 01:03:10,200
And those are the moments I always
find where you think...

1029
01:03:11,960 --> 01:03:15,720
.."This is why monarchy
is different."

1030
01:03:23,000 --> 01:03:27,400
After a post-mortem examination
at a West London mortuary,

1031
01:03:27,440 --> 01:03:32,520
Diana's body was placed in a hearse
and driven to St James's Palace,

1032
01:03:32,560 --> 01:03:35,600
where her coffin was laid
in the Chapel Royal.

1033
01:03:42,880 --> 01:03:47,680
There she is, in the same chapel
where Elizabeth I

1034
01:03:47,720 --> 01:03:50,480
prayed for the defeat
of the Spanish Armada.

1035
01:03:50,520 --> 01:03:53,480
I mean, she could not be more,
you know, central, if you like,

1036
01:03:53,520 --> 01:03:56,960
to the, er...
t-to all things royal.

1037
01:03:57,000 --> 01:03:59,240
That's Diana
being kind of fully embraced

1038
01:03:59,280 --> 01:04:01,960
by the Royal establishment.

1039
01:04:06,720 --> 01:04:09,080
I had a spare half-hour,

1040
01:04:09,120 --> 01:04:11,600
and I sat in the Chapel Royal
with her,

1041
01:04:11,640 --> 01:04:13,800
and I suppose there was an anger

1042
01:04:13,840 --> 01:04:16,840
that had built up
over the course of the day.

1043
01:04:16,880 --> 01:04:21,040
Angry that she'd gone to Paris,
she'd got in his car,

1044
01:04:21,080 --> 01:04:23,400
and I was angry
that it had come to this,

1045
01:04:23,440 --> 01:04:25,040
and it was so unnecessary,

1046
01:04:25,080 --> 01:04:28,680
and it was such a waste
of a good person.

1047
01:04:31,560 --> 01:04:34,640
When I look back on that day,
how Britain,

1048
01:04:34,680 --> 01:04:39,400
if you like, handled it
was the way we do things that way,

1049
01:04:39,440 --> 01:04:41,160
and we do them well.

1050
01:04:41,200 --> 01:04:43,920
And I was proud to be part of it.

1051
01:04:43,960 --> 01:04:49,040
I went back,
went home slightly dazed, exhausted,

1052
01:04:49,080 --> 01:04:51,840
wondering where I'd been
for the last 24 hours.

1053
01:04:51,880 --> 01:04:54,880
I didn't shed a tear
or show emotion on air

1054
01:04:54,920 --> 01:04:57,360
because the adrenaline
kept me going, but certainly,

1055
01:04:57,400 --> 01:04:59,840
sitting in front of the television,

1056
01:04:59,880 --> 01:05:01,680
that's when
the floodgates unleashed.

1057
01:05:02,920 --> 01:05:06,360
There are people here
from every walk of life.

1058
01:05:06,400 --> 01:05:08,120
Every age, every race.

1059
01:05:08,160 --> 01:05:12,200
And despite the time of night,
still streaming into the park here.

1060
01:05:12,240 --> 01:05:14,080
It's quite incredible.

1061
01:05:14,120 --> 01:05:17,320
The British people
really had come to identify

1062
01:05:17,360 --> 01:05:19,400
with this young girl
who they'd seen grow up.

1063
01:05:19,440 --> 01:05:23,560
They'd seen, er,
Diana through the years.

1064
01:05:23,600 --> 01:05:25,960
You know,
with all of her ups and downs.

1065
01:05:26,000 --> 01:05:28,560
Still, she was
The People's Princess.

1066
01:05:28,600 --> 01:05:29,760
She was.

1067
01:05:29,800 --> 01:05:33,480
They felt that she was their
representative in the monarchy.

1068
01:05:33,520 --> 01:05:36,440
A few minutes ago,
I walked along the wall

1069
01:05:36,480 --> 01:05:40,000
that goes from the road
all the way up to the palace.

1070
01:05:40,040 --> 01:05:42,000
It's about 400 yards,

1071
01:05:42,040 --> 01:05:46,040
and every inch of the way,
there are people praying.

1072
01:05:46,080 --> 01:05:48,600
Still little children
at this time of night.

1073
01:05:48,640 --> 01:05:52,720
People laying flowers,
people keeping vigil, candles.

1074
01:05:52,760 --> 01:05:55,480
Almost like a shrine
all the way along.

1075
01:05:58,400 --> 01:06:02,480
The day that Britain lost a princess
and as John Simpson said,

1076
01:06:02,520 --> 01:06:05,840
"A young woman described
by all to whom she reached out

1077
01:06:05,880 --> 01:06:08,360
"as irreplaceable."

1078
01:06:08,400 --> 01:06:09,640
Good night.

1079
01:06:13,880 --> 01:06:18,040
It was a day
that changed everything, wasn't it?

1080
01:06:18,080 --> 01:06:19,920
I mean, it was a day...

1081
01:06:21,480 --> 01:06:25,440
..which started with
kind of lurid headlines about,

1082
01:06:25,480 --> 01:06:29,160
you know, what she was doing
on Dodi Fayed's yacht

1083
01:06:29,200 --> 01:06:33,640
and ended with her
essentially lying in state.

1084
01:06:36,120 --> 01:06:38,600
I look back at that 24 hours
and think,

1085
01:06:38,640 --> 01:06:42,080
given the enormity of what happened
and the shock of it,

1086
01:06:42,120 --> 01:06:47,360
I think it was a feat of dignified,
methodical tradition,

1087
01:06:47,400 --> 01:06:52,000
pageantry, pomp, respect,
love and compassion

1088
01:06:52,040 --> 01:06:55,280
all coming together
in a spectacular way.

1089
01:06:55,320 --> 01:06:58,960
Everybody did an extraordinary job,

1090
01:06:59,000 --> 01:07:04,600
given, er, where we were
in the early hours of that morning

1091
01:07:04,640 --> 01:07:08,040
to where we were as night fell.

1092
01:07:08,080 --> 01:07:10,200
And there is the Princess of Wales

1093
01:07:10,240 --> 01:07:14,920
inside the Chapel Royal
at St James's Palace.

1094
01:07:14,960 --> 01:07:18,080
And that just seemed
entirely appropriate.